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ZebPay_sample_fine_tuning_data

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+User Query,Bot Response,Escalated
+"How do I reset my password?","To reset your password, go to the Settings page and click on 'Reset Password'.",No
+"What are the fees for withdrawing funds?","The withdrawal fees vary depending on the method used. Please check our Fees page for details.",No
+"I'm having trouble with my account verification.","I understand. Let me connect you with a customer executive who can assist you further.",Yes
+"Can I deposit fiat using PayPal?","Yes, you can deposit fiat using PayPal. Please follow the instructions in the Deposit section.",No
+"My withdrawal has been pending for a long time.","I apologize for the inconvenience. I'll escalate this issue to our customer support team for immediate assistance.",Yes
+"How do I enable two-factor authentication?","To enable two-factor authentication, go to the Security settings and follow the instructions provided.",No
+"I think my account has been compromised.","I'm sorry to hear that. For your security, I'll connect you with a customer executive who can help secure your account.",Yes
+"Are there any limits on cryptocurrency trading?","Yes, there are trading limits based on your account level. Please check the Limits section for more information.",No
+"My deposit hasn't been credited to my account.","Let me check that for you. Can you provide the transaction ID?",No
+"I'm not satisfied with the bot's responses.","I apologize if my responses have not been helpful. Let me connect you with a customer executive for further assistance.",Yes
+"Can I trade without completing KYC?","For security reasons, completing KYC is mandatory for trading. Please visit the KYC section for more information.",No
+"What's the process for withdrawing cryptocurrency?","To withdraw cryptocurrency, go to the Withdrawal section, select the currency, and enter the destination address.",No
+"I need help with a failed transaction.","I'm sorry to hear that. Please provide the transaction ID, and I'll escalate this to our support team for resolution.",Yes
+"Is there a mobile app for your platform?","Yes, we have a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play.",No
+"How can I change my registered email address?","To change your registered email address, please contact our customer support team for assistance.",Yes
+"What are the trading hours on your platform?","Our platform is open for trading 24/7. You can trade anytime that suits you.",No
+"I'm facing issues with the mobile app.","Please try reinstalling the app or clearing the cache. If the issue persists, I'll connect you with our technical support team.",Yes
+"How do I set up price alerts?","You can set up price alerts in the mobile app by going to the Alerts section and configuring your preferences.",No
+"My account has been locked. What should I do?","I'm sorry to hear that. For security reasons, I'll escalate this to our customer support team to unlock your account.",Yes
+"Can I open multiple trading accounts?","Currently, we only allow one trading account per user. Please use your existing account for all your trading activities.",No
+"How do I withdraw Bitcoin from my account?","To withdraw Bitcoin, go to the Withdrawal section, select Bitcoin, enter the amount and the destination address, and confirm the transaction.",No
+"What are the fees for withdrawing Ethereum?","The withdrawal fees for Ethereum vary based on network congestion. Please check our Fees page for the current rates.",No
+"My Litecoin withdrawal is taking too long. What should I do?","Withdrawal times can vary due to network congestion. If your withdrawal hasn't been processed within 24 hours, please contact our support team.",Yes
+"Can I cancel a crypto withdrawal?","Once a crypto withdrawal has been initiated, it cannot be canceled due to the nature of blockchain transactions. Please double-check your details before confirming.",No
+"Is there a minimum amount for withdrawing cryptocurrency?","Yes, there is a minimum withdrawal amount for each cryptocurrency. Please check the Withdrawal section for specific details.",No
+"Why is my Ripple withdrawal pending?","Your Ripple withdrawal might be pending due to network congestion or verification checks. If it remains pending for more than a few hours, please contact our support team.",Yes
+"Can I withdraw crypto to a bank account?","Crypto withdrawals can only be sent to a crypto wallet address. To convert your crypto to fiat and withdraw to a bank account, please use our exchange services.",No
+"What's the withdrawal limit for Bitcoin Cash?","The withdrawal limit for Bitcoin Cash depends on your account level. Please check the Limits section in your account settings for more details.",No
+"How long does it take to withdraw Dogecoin?","Dogecoin withdrawals typically take a few minutes to a few hours, depending on network congestion. If your withdrawal hasn't been processed within 24 hours, please contact our support team.",Yes
+"Are there any restrictions on crypto withdrawals?","There may be restrictions on crypto withdrawals for accounts that haven't completed KYC verification or have security holds. Please check your account status for more details.",No