chat_history: ['On a recent trip there was some bad weather that caused my flight to be delayed several hours. It was already late so i was afraid they would cancel the flight altogether.', 'That is no good!  Did you manage to get on it?', "Yes! Thank goodness. They didn't cancel. I just got home much later than I had hoped."]
sys_response: That is lucky.  At least you made it home the same day.
situation: I recently had a flight delayed by several hours and I was really afraid it was going to be cancelled altogether.