chat_history: ["So a customer just came into my work and started yelling at me for something that wasn't my fault. I hate when people do that!", 'did you talk to them politely or yell back ?', "No, I didn't yell back haha. I would get fired."]
sys_response: what industry are you in, i find that a lot in retail and service
situation: A customer came into my work and started getting angry at me