chat_history: ["Sometimes I'm just surprised and amazed at the kindness of others. Recently, one of the maintenance men in our complex delivered a package to me, without my saying anything!"]
sys_response: Wow!  What was in the package?
situation: I had a package delivered to the property management office recently. It was quite a large package and I couldn't carry it. Without saying a word, one of the maintenance men took it to my apartment for me. Is that service or is that service?!