chat_history: ['Our power went off the other night. We were without it until morning!', 'That sucks. Do you know what caused the outage?', 'Someone crashed into the power line I think. It was so quiet and felt pretty spooky.']
sys_response: You don't realize how dependent we are on electricity until the lights go out.
situation: Our electric went out for the whole night. It was so dark and scary.