chat_history: ['The other day Comcast customer service kept me waiting for 20 minutes just to speak with someone. What a disgrace!', 'they are such a bad company', "They're awful. If they'd just employ enough cs people to handle the volume you could just about bear it!"]
sys_response: oh yea exactly
situation: One thing which really gets my goat is being kept on hold by customer service. The other day Comcast kept me waiting 20 minutes to speak with someone.