chat_history: ['So I work at a UPS Store. I once gave a customer the wrong package that was valued at $700.', 'Ut oh.. what happened?', 'Luckily, they were customers that we knew really well and they had a mailbox at our store. So they brought it back when we explained what happened. I felt awful though.']
sys_response: But at least you lucked out and they brought it back!
situation: Once gave the wrong package to somebody