chat_history: ['I was over here in the US when my Grandma passed in Scotland. I was so upset - nobody could get hold of me to tell me and her funeral was over before I knew about it.', 'Thats sad. Have you been to Scotand since?', "Only for funerals, unfortunately. Both my parents have since died. Unpleasant fact of life, I'm afraid."]
sys_response: Im sorry to hear that. Were you born there?
situation: I was so upset when I heard my Grandma had passed. I was overseas and didn't know about it as nobody could contact me.