chat_history: ["My friend passed away in a car crash a couple days ago, I'm still in shock.", "Oh I'm sorry.  How are his family doing?", "They've been really closed up about the whole thing, I can't contact them or anything. They must be going through a tough time, I could not imagine."]
sys_response: It's pretty hard to deal with.  One of my friend's buddies died in a car crash as well.
situation: I learnt a few days ago my best friend passed away in a car accident. I am still in shock.