chat_history: ['Someone stole my identity.', 'Oh no! How did that happen and how much damage did they do?', "I don't know. They completely cleaned out my bank account and maxed out my credit cards. I am fuming."]
sys_response: That is horrible! What will you do?
situation: I found out someone stole my identity. They completely cleared out my bank account and maxed out my credit cards. I am so mad.