chat_history: ["Our new property management person is remarkably efficient. She emailed me details of a conversation we had yesterday. The others promise the earth and don't deliver!"]
sys_response: Wow, that sounds amazing!
situation: I went to our property management office to request, for the third time, that I change my apartment. A new girl was there and assured me there was one available in September. She then proceeded to email me the details the next day. I was surprised and very pleased she did this as the others promised everything and delivered nothing!