chat_history: ['Hello, I am very upset about the abuse of some people with their pets ... it is unacceptable', "I can't imagine why people would do that. Animals are helpless.", 'I feel that pain ... as if I had been hit']
sys_response: You're very empathetic then! I hate seeing animals suffer as well.
situation: I feel very upset about the treatment that some people can have with their pets, this is not good,