chat_history: ["It is so frustrating having to deal with difficult customers that don't want to pay their bills/", 'i like to call them deadbeats', 'Normally I would agree. It only seems to be a few here and there. Most of the time I dont have problems.']
sys_response: what do you collect for ? credit cards or utilities ?
situation: A customer is refusing to pay a bill because they claim it has already been paid but cannot provide any proof of doing so.