chat_history: ["It is so upsetting that my daughter was in a car accident. I am thankful that she was fine but we lost our car because of someone's bad judgment.", "Oh, no! That's so terrible!", 'It was. They wanted to blame my daughter but it was their fault.']
sys_response: I'm so sorry that happened! I'm glad she's okay, though.
situation: I was upset that my daughter total the car in the accident. She said that she was not responsible for the accident.