chat_history: ['I went to the store, just trying to get some milk and bread, and I got rear ended by a driver.', 'Oh NO!  Are you okay?', 'Yeah, it was more of a shock than anything, was not expecting someone to hit you when you are just crossing the street.']
sys_response: Yeah I bet!  Did they stop and check on you?
situation: I was driving across the street. I got rear ended while I was just trying to go out and get some milk and bread.