chat_history: ['was travelling 14 hours internationally. First flight got delayed and the airline would not apologize and provide altenative', "That's terrible. I thought they had to offer some sort of alternative. What airline was it?", 'British airways. they claimed because they dont have ties to the connecting, they could not']
sys_response: I've never trusted British Airways.
situation: was travelling 14 hours internationally. First flight got delayed and the airline would not apologize and provide altenative