chat_history: ['My dog died today :(', 'I am so sorry to hear that. Was she able to go surrounded by you guys?', "Yes, she had cancer so we knew she was going to pass soon. My daughter won't stop crying."]
sys_response: It's hard to lose a family member like that. You guys should take some time to grieve.
situation: My dog died today. She had cancer and we weren't able to save her. My daughter is upset, and won't stop crying.