chat_history: ['I am a really picky eater, and now my favorite restaraunt is ruined for me.', "Why? What happened? I hope you didn't get food posioning.", "No poisoning, but my burger had a long hair in it, so I couldn't eat it."]
sys_response: Oh gosh, that is gross! Maybe tell the manager so he can make it right, and make sure his staff is doing things to health codes!
situation: I ordered a hamburger and when I got it there was a hair in it.