chat_history: ["I can't help but think back to the good old days at Christmas time.", 'Christmas was always a nightmare for me.', "I'm sorry. That makes me really sad. We lived in a great neighborhood growing up and our neighbors were like family and always got together to celebrate."]
sys_response: I cried every year knowing santa wasnt coming to my house.
situation: Every year around Christmas time, I think back to the good old days. All of our neighbors would get together and someone would dress up as Santa. It was like everyone was one big family.