chat_history: ['I was over here in the US when my Grandma passed in Scotland. I was so upset - nobody could get hold of me to tell me and her funeral was over before I knew about it.', 'Thats sad. Have you been to Scotand since?', "Only for funerals, unfortunately. Both my parents have since died. Unpleasant fact of life, I'm afraid.", 'Im sorry to hear that. Were you born there?', "Yes I was. I didn't come to the US until I was in my 30s. Didn't expect my Grandma to pass the minute I got here, but she was 96, so it shouldn't have been such a surprise!", '96! Wow. Thats a full life!', "She was as fit as a flea too. She tripped and broke her hip and got a bad infection in the hospital. That's what she died of!"]
sys_response: Wow. She probably couldve kept going for years if it wasnt for that.
situation: I was so upset when I heard my Grandma had passed. I was overseas and didn't know about it as nobody could contact me.