chat_history: ['I had to cancel our family vacation coming up next month.', 'I am really sorry to hear that.  I hope everything is alright.', "Yes, his work told him he couldn't go after they already approved the time off. Guess next month is going to be busy at his work :("]
sys_response: Well, that is just terrible.  I hate it when companies jerk you around like that.  I hope you will be able to reschedule it, although I know that wouldn't make up for the frustration.
situation: Had to cancel our family vacation coming up next month. My husband's work said he couldn't go after they already approved the time off.