chat_history: ['The hardest time in my life was when my best friend died on Christmas of 2007.', "Wow. I'm so sorry to hear that. That would be incredibly hard. What happened?", 'She fell off of a roof. She fell asleep and when she got up, she slipped.']
sys_response: That's horrible. I'm really sorry about your friend.
situation: A friend let me know the morning of Christmas of 2007 that my best friend had fallen off of a roof and died.