chat_history: ['I had a doctors appointment today.', "I'm not a fan of doctors most of the time - how did it go?", 'I was so mad because I had to wait a hour after my appointment time before they called me back.']
sys_response: I cannot stand that - they should not schedule people so close together if they can't handle that pace.
situation: I had a doctors appointment today and I had to wait over an hour of my appointment time before I saw the doctor.