chat_history: ['On my recent vacation to Florida, there was a very long delay at the toll booths of at least 45 minutes. This was after 7 hours of driving! It was such a hassle!']
sys_response: Thats pretty long, how did you manage?
situation: We went to Florida for a vacation and when we got to the bridge and toll booths, the line was 30 minutes of wait, after a 7 hour drive!