chat_history: ['I had a storm come through recently. A massive limb fell on top of my roof and now I have to replace the entire roof of my house', "That's intense! I hope the damage wasn't all that bad.", 'It was very bad. The entire roof will definitely have to be replaced.']
sys_response: Yes, get it fixed as soon as possible. Does insurance cover it?
situation: I had a tree limb fall on the roof of my house