chat_history: ["I had a bad experience out to eat the other day.  I don't do it too often, so it was a bummer.", "That doesn't sound good. What happened that was so bad?", "The food was pretty bad and the service didn't help clear things up.  There were a lot of mistakes on top of everything.  Just general bad eating out things."]
sys_response: That sounds like an awful experience. I probably wouldn't go back there anytime soon.
situation: I went out to dinner the other day.  The food was subpar and the service wasn't very good.