chat_history: ['Someone hit my car at walmart today and drove off!', 'Were you able to take the plate id?', "No, I didn't see it someone reported it to customer service and they paged me. I wish they would have left a note! People have so decency sometimes!"]
sys_response: I understand. Sorry to hear about that.
situation: Someone hit my car at Walmart and drove off! I'm so annoyed they didn't have the decency to leave a note or something.