chat_history: ['I got some bad news today, my dad passed away.', 'oh my goodness thats terrible, i am so sorry!', "Thank you, I am a mess. It is still hasn't hit me that he passed away."]
sys_response: i can imagine! my dad is my best friend i would be devasted
situation: I'm an emotional mess today, found out my dad passed away. Want to attend the funeral but tickets are expensive.