chat_history: ['I was on a high heel, so I slipped, people gathered and was trying to lift me', 'I am so sorry to hear that, that is a real bummer. Were you injured?', 'Oh yes, I broke my ankle. It was really painful']
sys_response: That is absolutely awful! How long did it take for your ankle to heal?
situation: There was a time, I fell down in the mall, it felt so devasted that day