chat_history: ["i didn't get to see my favorite character when i went to disney world.", "Oh no, I'm sorry. Did you stay long?", 'I was there for 4 days.  I wanted to see Cinderella but I kept missing her.']
sys_response: Maybe she was around, but it wasn't time for the ball yet.
situation: i didn't get to see my favorite character when i went to disney world.