chat_history: ['My kitty that I had since she was a kitten passed away. She was only four years old.', 'Oh that is tough.  It is hard when our pets pass away.', 'It really is. She was the first pet that was really mine. She brought a lot of happiness to my life!']
sys_response: It is like losing a family member isn't it.  Well, just think of all the good times and be thankful.
situation: My cat that I had since she was a kitten passed away. She was only four years old. I was completely crushed.