chat_history: ['A lady was having issues with a program on her computer, and I solved it with no problems!', "That's awesome! My experience was quite opposite as I sat waiting in the dentist chair for a 2 1/2 hour procedure!", 'That sounds unpleasant, did you get in afterwards?']
sys_response: Yes! I'm actually glad it's over :) So, how long did it take you to fix the computer problem?
situation: I had no issues helping a lady with her computer problem.