chat_history: ['i was heartbroken when my dog passed away last month', "Aw that's awful, how old was it?", '12. he was old.. but then i cant remember a memory without him in it as well']
sys_response: I hope you're holding up then, I would be devastated if my pet died.
situation: i was heartbroken when my dog died last month. He was always by my side as long as i remember