chat_history: ['I am so upset! My phone was on top of my car and it fell off and shattered', "Oh damn that's so sad. Was it salvageable?", 'Nope, completely destroyed. I will have to buy a new one. So inconvenient.']
sys_response: It definitely sounds that way, gonna upgrade it?
situation: I am so upset! My phone was on top of my car and it fell off and shattered.