chat_history: ["I can't believe I walked in on someone using the restroom.", "Oh my, that must've been an embarrassing situation!", 'It was! I knocked first and no one answered, so I thought it was okay to go in.']
sys_response: That's ok, you did the right thing. It probably happens to lots of people.
situation: I knocked on a closed bathroom door and no one responded. But, when I opened the door, someone was using the bathroom.