chat_history: ['The aftermath was awful.  Trash and debris was everywhere and we were homeless.  We lived out in the country and it took some time before red cross came out to do their report and get help to us.']
sys_response: That sounds terrible. I hope you're okay now.
situation: I went through two floods in Missouri only a couple years apart from eachother.    During the first one we lost our whole house.   All that was left was the foundation.