chat_history: ['A friend was able to fix a problem I was having', "That's very nice of the friend. What sort of problem was it?", "Computer problem.  It was something I couldn't figure out on my own"]
sys_response: Bah, those newfangled computers. It's nice to have a tech saavy friend.
situation: A friend was able to fix a problem I was having.  It was something I couldn't figure out how to do