chat_history: ['So I was driving on the interstate and another car ran into the back of me.', 'Wow.  Did you get hurt?  Sounds scary.', 'No just the airbags went off and I hit my head and got a few bruises.']
sys_response: I am always scared about those airbags!  I am so glad you are ok!
situation: I was furious when I got in my first car wreck