chat_history: ['I hate I keep receiving double bills every month from Comcast.', 'omg i would be upset too... how many times have you called them to fix it?', "Every month they shut off my service because I didn't pay the second bill. Then I have to go all over this month after month of them fixing their errors."]
sys_response: Sounds like a nightmare! total.
situation: I am so annoyed I was billed twice by accident. But it keeps happening.