chat_history: ['So my hair dressed ruined my hair! Im so mad!', 'Oh no! was it too short for your liking?', 'Actually I had to shave my head off. She used new product that burnt my hair!']
sys_response: Yikes! I would ask for a refund for sure
situation: My hair dresser decided to try a new product on my hair. The end result was me having to shave all my hair off!