chat_history: ['I just got a new haircut, lets say this, I do not like it.', "Oh boy.  I've gotten quite a few of those before.  New hairstylist?", 'no, same style from my barber who always cuts my hair, for some reason he did a terrible job']
sys_response: That's odd.  I would've told him so and asked for my money back.
situation: I just got a new haircut, lets say this, I do not like it.