chat_history: ['Man I am so cheesed off today!', 'Oh really? Any reason why?', 'Yeah I was buying something in electronics and this guy shows up out of nowhere and starts criticizing my purchase!']
sys_response: Wow really? That's pretty rude and bad in general for an employee to be doing.
situation: I was trying to buy something at Walmart, and this dude just starts criticizing what I'm buying like I asked his opinion!