chat_history: ['Last month, my cat Sam passed away. He was 14 years old.', "Oh no! I'm so sorry! It's so difficult to lose a pet.", 'He was more than a pet, he was truly my best friend.']
sys_response: I hope in time you are able to feel better.... and that your heart will be filled with happy memories.
situation: My cat I have had for the last 14 years got sick and passed away last month. I lost a great friend.