chat_history: ['I was at a Journey concert with my son and he had to go to the bathroom while they were switching out performers.', 'I would love that show', "It was a very good show, but the people were so rude. We had to squeeze through a crazy crowd and didn't make it to the bathroom in time."]
sys_response: Oh well, it happens
situation: We were recently at a concert and my son had an accident.