chat_history: ['I have a cruise planned for me and my family labor day weekend.', "That sounds wonderful!  I've never been on a cruise, I bet you are excited and ready to go!", "Me either it will be a first for us all I am very excited only thing we are not arranged and ready yet we still have lot's to do."]
sys_response: I know that feeling all too well.  Too much to do and not enough time to do it all, and certain things you can't do until the week of.  Hopefully you will get it all done and then you guys will have a great time!
situation: I am going on  a family vacation cruise but we are no where near arranged in packing etc to go on this trip.