chat_history: ['My internet connection keeps breaking! How am I going to get all my work done?', 'I understand!  I live in the country and have the same problem.', 'It always happens when there are electrical storms. It seems to be storm season around here.']
sys_response: Yes.  The only company available out here is Century Link and they just crash randomly all the time.
situation: My internet connection keep breaking! How am I going to get all my work done?