chat_history: ['I recently lost my dog, after 13 years.', 'oh I am so sorry for your loss.', 'Yeah, it was terrible.  Heart wrenching to bury him.']
sys_response: I bet. You gave him a good long life, that was the best you could do.
situation: My dog died after 13 years, and it broke my heart.  Burying him was one of the hardest things I have ever had to do.  Gut wrenching to lose something you love.