chat_history: ['last week i visited a restaurant and found a insect in the burger which i ordered', "That's disgusting. What did you do about it?", 'i immediately raised an alarm about the issue and complained to store manager']
sys_response: Did you get a refund at least? I would never visit that restaurant ever again if I were you!
situation: last week i visited a restaurant  and i found a insect in the burger which i ordered