chat_history: ['I had an email telling me I had a $120 gift voucher this morning', 'Was it real?', 'Haha that was my first thought too. It actually was!', "That's awesome. What are you going to buy?", "Thanks! No idea actually, it's for a department store here in Australia"]
sys_response: Australia. I hope to go there some day
situation: Won a gift voucher from a survey I completed online