chat_history: ['I bought a new phone recently and not long after i dropped it and shattered the screen, first time this happens and it was just terrible.', "Oh, that's not good. Did you get a warranty for the phone?", "No I usually don't since i've never dropped mines but I do get warranty now. It wasn't a cheap repair either."]
sys_response: I'm sorry to hear that. I hope that everything works out for you.
situation: Right after buying a brand new phone I dropped it and shattered the screen. I barely had any time to use it.