chat_history: ['I had a car accident the other day!', 'Oh that is a real bummer. Were you hurt?', 'Yeah it was! No luckily nobody got hurt thanks. The worst part was actually having to talk to the insurance company']
sys_response: Ok glad you did not get injured. I hope your car gets fixed.
situation: I had to call the insurance company after a car accident and I was worried about all the questions they would ask. It made me very nervous