chat_history: ["I love mystery boxes in games! Unfortunately I usually don't get anything good.", 'That sounds fun!  What are they exactly?', 'Almost any game that has an online component! Like right now I play The Secret World and it has mystery boxes.']
sys_response: It sounds like you really enjoy it!  Good for you!
situation: I love mystery boxes in games. Unfortunately I usually don't get anything good out of them and feel bad for a second. But I love the excitement of opening them.