chat_history: ['Last month our area received record amounts of rainfall. The river that is down from my house backed up so bad it flooded my entire house destroying practically everything.']
sys_response: Sorry to hear about that. Are the damages covered by an insurance?
situation: Last month we had record rainfall in our area. The river down from my house flooded so bad, it flooded my home and destroyed everything. It sucks having to start from scratch again.