chat_history: ['I had a terrible experience at the grocery store today.', 'Oh no what happened, are you alright?', "Yeah, I'm alright. But I dropped a jar of pasta sauce and it ended up shattering. Sauce got all over the floor."]
sys_response: Oh no that must have been a terrible experience, I hope no one got hurt from the shattered glass.
situation: I was at the store today and I dropped a jar of pasta sauce. It shattered and sauce got all over the floor.