chat_history: ['I really need to change doctors!', 'Why is that?', "He keeps screwing up my prescription!  I've needed it for a week now but they keep sending it to the wrong place or use the wrong name"]
sys_response: Wow, that's no good. I hope they get it worked out soon.
situation: My doctor didn't see in my prescription right!!! I needed my medicine a week ago, but they kept messing it up.  I was so angry. i couldn't see stragiht.