chat_history: ['We lost our faily dog she had been with us since I was 15 years old.', 'Aw, that sucks. Did you give her a proper burial?', 'Yes we did my mom loved her so much especially when me and my brither moved out she is hurt and down so bad.']
sys_response: Awwww, I am so sorry. Have you thought about getting a new pup?
situation: Our family dog passed and my mom was so wrecked it hurt her really deep.