chat_history: ['I got backed into last week by another car.', 'Oh no, sorry to hear, hope you are OK.', "I'm fine, but they left a nasty dent in the front of my car. Now I have to get it fixed, which is a hassle."]
sys_response: I agree. Hope the car will look good again.
situation: A car backed into me last week. They left a nasty dent in the front of my car.