Return flight after week in Ikaria. Aegean flight left a few minutes late but made up time although sadly had to stack for 45 minutes at Heathrow. Excellent legroom and seat comfort. Pleasantly surprised with the quality of the meal provided and the drinks so much more than so-called cheaper airlines. Would definitely fly Aegean again. Only downside was the failure of UK Border Agency to have sufficient staff at the immigration desks at Terminal 2.


I highly recommend to anyone with small children.


Excellent service on-time performance and very polite staff.


A3 377/A3 608 7 Aug 2014. Mykonos - Athens sector operated by Olympic Air Dash 800 aircraft. Clean inside and out and welcomed on board by very polite cabin crew. Only 2 Flight Attendants for a 20 minute flight. Departed on time and despite the fact that it was such a short flight a full drink service was offered with a variety of soft drinks napkins ice and a bag of peanuts and everyone was served. Upon landing in ATH the goodbye and thanks you greeting was polite with a smile. An excellent flight. 3 hour layover at Eleftherios Venizelos International Airport Athens was a breeze. Was given an invite to the Aegean Business Lounge on the A side of the departure terminal which was comfortable with the usual drinks and snacks available and regularly topped up. Nice clean lounge with a view of both runways. ATH-LHR Aegean Business. Departed ATH with 15 minute delay clean Airbus A321-200 aircraft. Good PA announcements by Purser and Captain. Comfortable leather seats with middle seat free. Drink service and peanuts after take off with hot towel service. Menu was provided with a choice of 2 hot main meals of chicken or swordfish with a delicious salmon entree and a selection of delicious Greek desserts. A good choice of wines including award winning Greek varieties plus the usual soft after dinner and a good selection of teas and coffees. Hot towel service again before landing. Landed on time. A very impressive service offered by Aegean. Have no hesitation about using them again.


The staff were charming and helpful no delays at all the check in staff were informative and efficient telling us where to go with our rucksacks (apparently they're awkward shape so go in the 'oversized baggage' section). We were so efficient getting off the plane we beat our luggage to the conveyor belt. Would definitely recommend this airline to anyone.


The plane was new and clean the service was excellent and what a treat to have a hot meal on a European flight. On leaving the plane at Athens we were told to contact the ground staff immediately as we had a very short connection time. We did so and the ground staff sent us onto the same bus as everybody else! Luckily the airport was not busy at 5 a.m. and we easily caught the flight to Mykonos. However a good very short flight to Mykonos and Aegean cannot be blamed for the ground crew. I would happily fly with them again.


No complaints about either flight. Both departed on time. Arrival in New York as a 'domestic' passenger is a real bonus. Flight out was on an Airbus with a 2-4-2 configuration which was nice. Return flight was on a 757 with an Air Contractors Shannon based crew (according to the announcement). Seating was not as good but as it was less than 6hrs back not an issue. Entertainment channels were fine. Food served was perfectly acceptable.


Overall a good experience with Aer Lingus. Flights were on time seat comfort ok and staff very good. Food and drinks only for purchase but prices are fair and quality is good. Had a pre-ordered Irish breakfast on my flight to Dublin which was very good. Only minus was the cleanliness at my seat on the return flight to Frankfurt my table was full of chocolate and the window was dirty too.


Flying Boston to Edinburgh with a layover in Dublin. Checked in online was almost immediately sent an email and text informing me my flight was delayed 40 minutes. Arrive at the airport and am continuously informed of further delays. The plane was late getting in and they flipped it as quickly as they could somehow managing to get fresh blankets and pillows in every seat although they did not have time to get fresh headsets on board before takeoff. By the time we got off the ground we were 2 hours behind schedule. Despite this we were informed that we would only be half an hour behind schedule due to favorable weather. This was not the case we were over an hour late. Upon arrival in Dublin almost everyone on the plane were given tickets for new flights since literally all of us missed our connections due to the delays. I was booked on the next flight out of Dublin (which was still a 5 hour wait) and given vouchers in 5 euro increments for breakfast as compensation for the inconvenience. Everyone with whom I spoke during the delay the confusion and the ticket transferring was absolutely a joy seriously one of the best customer service experiences I have had while flying. The food on the flight was great for airline food and in the course of a 5 hour flight we were given a beverage and snack service dinner coffee/tea and morning juice. For the price you really just can't beat it.


Nice surprise! Clean new aircraft (A320/A321) and the BUD-ATH sector even had a hot meal you don't see that so much today. Had to pay for my luggage in JTR agent was very polite so no problem. Will definitely not hesitate to fly them again.


After being used to the service quality of US flights I was pretty impressed with their service. Light meals were served on each leg of the flight the crew were friendly and though only the route map was provided as entertainment it was all I needed so I was satisfied with that as well. Would recommend this airline for people traveling to/from/within Greece.


Third time flying Business with EI most flights are economy and this was a treat for our wedding anniversary. From Dublin - check in efficient lounge pleasant US immigration took minutes. Boarded first and welcomed with a glass of champagne. Crew chatty and attentive. Lovely meal and a few hours sleep on the near flat beds. I understand this year they will move to fully flat. Arrive in JFK as a domestic passenger so seamless to public transport or a cab. Flying back was excellent too. Slept most of the flight. Crew in good spirits but not as good as the crew out on the 17th (4pm flight). Overall top marks.


Check in was quick and efficient in less than 5 minutes same with security and US Immigration which is a real bonus. The flight was operated by Air Contractors for Aer Lingus 757 which is a smaller aircraft to the traditional A330 Aer lingus used to use on the route. I chose to sit in the back cabin of the aircraft as most people were sitting up at the front and the middle of the aircraft the few of us at the back had a row of three seats each. The seat pitch was fine (and mush better compared to the Qantas A380 which I was on two weeks prior). The pre order meal is well worth the extra money especially for the west bound flight it includes wine and has proper cutlery and is served on porcelain and the meal is served individually before the standard meals. In-flight entertainment was touch screen (there was no remote and the head sets is plugged into the side of the screen) with a good choice of movies: there are some new releases and a good few classic movies with the usual array of sitcoms music and the in-flight map. Crew were friendly and professional throughout the flight chatting with the passengers throughout the service. There was a small snack of a large flapjack with tea or coffee before landing. Overall a good service comfortable aircraft (despite the smaller size of the 757 there was a nice area near the aft restrooms to stretch your legs) good seat pitch (I am 6 ft) and it is well worth upgrading your meal.


Staff very attentive and polite. Booked Skydine well worth doing plentiful and tasty. Seats a little cramped. Blankets were not fresh! Return trip bathrooms a little tardy breakfast orange juice and snack dispensed with rather quickly by over enthusiastic young staff but will definitely use them again. Overall staff pleasant will use again.


I flew with Aer Lingus for the first time on New Year's Day and found cabin is clean with very basic in-flight facilities as no drop-down video screen buy on board food and no newspapers but departed and landed on time.


Friendly crew who handled the flight in an efficient no nonsense manner. Both legs departed and arrived in time. Approx 75% full with a mix of business leisure and Disney visitors. Buy on board food is reasonably priced and the pre-order Irish breakfast was delicious. Fare was just €100 return. Recommended.


No problems with /check-in, both flights were on time, cabins were clean and seats were comfortable. The crew were pleasant and helpful, food was decent but the movies available on the AVOD were rather limited. The fare I paid was very reasonable and I think the Premium Economy service is an excellent value. All in all, I was extremely satisfied with Aeroflot and definitely would fly with them again.


Check-in Lounge Cabin crews all friendly and smooth operation. Complementary hot meal with pasta and soft drinks small bottle Greek wine coffee/tea. Priority luggage came out first at the FCO airport.


Travelled 20 December - aircraft named the St Albert found the crew in both directions excellent. However the aircraft was old grubby and very tired looking it seems to be used on "leisure" destinations (a bit like the old charter style operations) the seat pitch is definitely narrower than their other aircraft and there was no seat pockets I'm accustomed to not having them on Ryanair and don't mind but on a 4 hour flight it's awkward. Ordered pre-order meals - they were ok I'm still not a fan of Clodagh McKennas inflight menu but it filled the gap. Unless you are in the 1st 3 rows they don't generally have much left when they come around. As I had booked wheelchair assistance for my mother I wasn't surprised that on arrival Swissport who do the handling do not have any lifts to take the passengers off the flight this is a regular occurrence at Agadir out of Aer LIngus's remit I reckon. Overall Aer Lingus is continually good.


The flights are always on time staff polite and very helpful. I'm not a fan of flying long or short journeys but I enjoy the experience with Aer Lingus.


The price was the best on the market and the service was amazing. The planes were clean and new and all of my flights were without any troubles. I would like to say thanks to Aeroflot and its staff.


In Rome we found out that our flight to Tokyo was cancelled - crew on the airport wasn't very helpful, but the call centre proved to be the best solution to sort us out and we had our tickets rebooked for direct flight with Alitalia to Tokyo Narita. So the 1st leg we didn't fly with Aeroflot (if not for the call centre we would be probably stranded in Rome). The return flight on A330-300 was better than we expected - 3 or 4 yrs old aircraft with a decent amount of leg space (in comparison with Alitalia it was better), pretty good IFE and really nice food - sushi and seafood pasta which I can say was probably the best onboard meals I've ever had. SVO-FCO in A320 was also nice, good Recaro blue seats and again pretty good meals. Service wasn't smiling a lot, but was attentive and my and my group really enjoyed the flights. All in all Aeroflot exceeded expectations! would definitely recommend it (except for the airport staff in Rome which wasn't helpful at all with rebooking the ticket!).


Crew were very polite and welcoming the service was excellent for the price. I was surprised to have a full meal and to receive an alcoholic drink for free for such a low ticket price. I flew back with a low cost airline from Thessaloniki…the ticket was more expensive and of course nothing was offered to eat or drink. I was also surprised to see how fast and easy it is to upgrade in their miles and bonus program. I have already booked my next flight with them.


Nice service friendly staff clean and comfortable seats. Good food on time.


First time with Aegean. Extremely pleasant and professional staff excellent planes and comfortable seating. Not cheap but excellent airline.


Booked and paid for seats at the front of the plane only to find that the only exit is at the back. Not a major issue but annoying plus a complete waste of money on what was already an expensive flight. Delay on way back as gate was late opening all kept waiting at gate in absolutely freezing conditions. Cabin staff on way out were very friendly and gave lots of great advice on shopping in Dublin.


Flight staff were always very nice and welcoming. Since this was a short flight the low-cost carrier side of the airline revealed itself quite a bit. Didn't experience any problems and would definitely fly with them again.


Seats on the Airbus 321-200 are still real business class seats (not the common KLM-BA-Lufthansa nonsense 3-economy seats/ 2-persons space). Service is good, lunch is good (even special vegetarian meal), entertainment system is available and with a large choice. And the Russian hospitality is smiling and attentive to the guests. Had a good time on the first part of my trip. Changed planes in Moscow. Priority lane works well if the connecting flight is with Aeroflot. Moscow-Ulan Bator left on time. Seats on the Boeing 737-800 are only to be used for short distances, less than 4 hours. Mine was a medium haul flight of 6 hours. A night flight with chairs not to be used for sleeping. No real business class flat bed seat on these planes. A great pity. The service is good, dinner/breakfast is good (even the special meal for a vegetarian), entertainment system is available and with a large choice . And the Russian hospitality was once more smiling and attentive to the guests. The seats on the second flight let them down. The rest was a good experience.


Nice service friendly staff clean and comfortable seats. Simple and useful online check-in.


I have never flown with Aer Lingus before but cannot fault either the flights or their customer service. We booked the enhanced meals on our return flights from Dublin to San Francisco and my only comment would be that although the outgoing meals were superb the incoming meals appeared to have been a little overcooked. Without exception all flights left on time and arrived early.


Service I will admit was bad. I fly maybe 4 times a year with Aer Lingus on its European network and some people need to remember that we sadly have left the era of luxury air travel like the Great Swissair. Even flag carriers now have to cut costs. What you pay for on Aer Lingus is very cheap for the service compared to another low cost Irish airline.


Almost as wide a seat as business class without the full recline. I have an allergy problem and they ran out of the meal option in premium economy that I could eat, so the attendants gave me a meal from business class. The service in premium economy was really what I would have expected in business class, constantly serving drinks and providing service. Amazing value for the money. Brand new in-flight entertainment system on the B777-300ER, same day / night destination time zone synchronization lighting (i.e. blue during the day time at destination) as is found on the new Boeing 787. Bath rooms had extra amenities, wet wipes, deodorants, and hand towels. Beyond my expectations for Premium Economy (which they reffer to as comfort class).


The Delhi-Moscow journey was good except for the IFE, the Moscow-New York leg was excellent. The meal served was excellent and the seats were pretty comfortable. The Moscow airport connection was a bit confusing.


The staff were friendly and helpful and tried to give the personal touch. From the moment we checked our bags in we found them to be really helpful. I was very nervous about the stay over and catching the next flight from ATH to RHO but they really reassured me and made sure I felt happy. On arrival in ATH they made the change of flight very stress free. Definitely use them again. So much different to Ryanair who were dreadful.


I expected the worst that is to be refused boarding but I was so impressed that the Aegean staff agreed to check me in opened the check-in desk and helped me to join the other boarding passengers very efficiently. Full marks for flexibility without compromising security or delaying the flight and that extra effort made such a difference and saved me from a nightmarish situation of cancelled onward flights and hotel. The flight itself was also very stress-free and the hostesses were polite and friendly. Very nice airline.


Flew out of T2. As a Gold Circle member I used the lounge. The views and ambience is far superior to the old T1 lounge but the food is still pretty pathetic the exception being the coffee - there is a machine as well as a percolator. The flight was fine with one exception the seat pitch was incredibly tight. This is a refurbished plane with the magazine rack at eye level. I am only 5ft 4" but I still found the space very tight.


Business Class Orlando to Dublin and economy class connecting to Amsterdam. It is difficult to fault this airline. The quality and attitude of the flight attendants is remarkable. This was true even on the connecting economy flight to Amsterdam despite the seating being very tight and the flight was packed. Flights departed and left on time. Boarding was more chaotic as patrons waited while families with infants and those in wheelchairs boarded early but brought with them large extended families as well to take advantage of the early boarding. October 25 the return flight from Amsterdam only allows check in with KLM but Aer Lingus passengers find out too late that they cannot print boarding passes from the hotel but only at blue KLM machines in the airport. On return to Orlando in the time it took to walk for the gate to baggage Aer Lingus already had the bags on the conveyor belt. Now that's a first.


In DC our trip got off to a rough start as Aeroflot's flight was not listed on any departure boards, nor was the gate marked with flight information. I don't know if this is a problem to do with the airline or airport. Once on board we were greeted by a clean and new looking airbus. The economy seats were cramped on our trans-atlantic stretch but not more so than other US and European carriers I've flown. The service was fairly good. The cabin crew were all business and no smiles, but they came around often to see if passengers needed anything. We had two hot meals that were edible and the in seat entertainment system had a really good selection of films. My only complaint on the trans-atlantic flight was that breakfast was served three hours before landing at 4.30 am Moscow time, unnecessarily cutting into sleep time. Our short-haul leg was equally comfortable. Again the planes looked new and were very clean. Cabin staff came through with snacks and beverages. Overall I found Aeroflot a pleasant experience. I think the airlines greatest weakness is its Moscow hub. The trans-atlantic schedules require long layovers. While I had a problem free flight, I saw a number of other passengers struggle to sort out problems with ground staff at the SVO transfer desk.


Polite and helpfull staff on board. Ok meals.


It was okay I had read a lot of bad reviews beforehand and whilst I felt the flight attendants were perhaps not too enthusiastic the entertainment food and legroom was not bad at all. Everything went smoothly. The flight was quite low on passengers too which always makes it more comfortable.


That said flight crew was pleasant and professional airplane was clean flight landed on time- Aegean even gives you a snack and a drink on this flights. Pleasant experience would recommend.


Flying from Larnaca to Athens flight arrived on time to the destination seat space was ok food was horrible. Inflight service very average. Nobody expects anything special flying economy regarding food but what Aegean served for breakfast was beyond words. A tasteless omelette there was liquid coming out of it plus a small chocolate. The second segment of my flight from Athens to Brussels was better in leg space service and food but I find unacceptable the control they have on hand luggage. Lately they introduced the low fare tickets for people travelling with just hand luggage people of course try to benefit from this. Passengers carry in the cabin what they would otherwise have checked at the check in counters! What is happening is that people carry oversized suitcases and try to fit them in the overhead storage holders and I was really surprised to see that they allow this. I was carrying a 6 kg soft handbag which I placed in the overhead holder above my seat and the air hostess asked me if she could move it in a holder further in the other row simply to fit a big suitcase! The most positive aspect to this airline is the convenient times.


Had the opportunity to bid for upgrade which we did and was accepted. The flight from CWL was on Stobart Air new plane and surprisingly quite a bit of leg room and seat comfort. We chose this route so we could clear immigration in DUB which was very easy to do and then sit in the BC lounge until ready to fly. The trip over was great comfortable seats which laid flat wi-fi 5 course meal on real plates and a tasty snack before we landed. The cabin crew were delightful nothing was too much trouble. The IFE was ok I mainly listened to music which had some great artists on there and some relatively new releases. I did not watch a film as I was too busy playing email tag with friends taking advantage of the wi-fi. Arrived at JFK on time and breezed through the terminal to collect luggage and to meet our waiting transfer. Return journey YYZ-DUB-CWL. Business lounge in YYZ airport is run by KLM massive lounge with great selection of food and drinks. The return plane was a different configuration and older so BC was not as comfortable in my opinion. There were only 12 seats and 2 were empty we were in row 1 and the screen for the IFE was so far away I could barely see it. One member of staff to care for our needs she was rather offhand and sourfaced not like that smilers we had coming over. Dinner was served it was ok but not to the standard of the outward flight and the seats were not as comfortable due to the fact that when you did use the recline/lie flat you were placed at an angle that made you feel as if you were about to slide on the floor. During the flight I asked for a cup of coffee (I dont sleep) and she said I will be serving breakfast in 30 minutes would you like yours now I said no just the coffee. When she served breakfast she did not give me mine so had to ask when she replied "oh you said you did not want breakfast". When we arrived at DUB we had to go through security again despite having just gotten off a plane and only being in transit. Due to the plane being slightly late we only had 15mins to get to our gate. Our bags were scrutinised and my friends duty free was checked to see if the seal had been broken and the receipt matched with the label. Very irritating we did end up being slightly late to our gate (we had our boarding passes) but it was stress we could have done without. The flight back to CWL was with Stobart Air packed but no problems. All in all not bad for the price we paid as the outward journey balanced the return.


Short haul was an A320 long one A330. All flights on time. Somewhat more legroom and comfortable seats on the A320 but they were still ok on the A330. Onboard lunch/dinner surprisingly good breakfasts/snacks kind of mixed basket. IFE on A330 had a wide enough selection of movies no music for my taste and really sluggish controls. Flight attendants helpful and nice except of the first flight BUD-SVO. I lost my itinerary Aeroflot employees at Narita helped me out. SVO terminal F really sucks but that's not the airline's fault. My first experience with Aeroflot was positive I'd rate them close to 4 stars overall and I will fly them again.


TLV-SVO B-777 excellent leg room SVO-CAN CAN-SVO SVO-TLV A-330. All planes clean with no trouble. All flights almost on time good website to book good service from staff. Meals could be better this time choice of meals has improved compared to 6 months ago.


Their quality of service was a long way ahead of British Airways that I used on 4 other flights and I will look at using Aegean Airlines again on my next trip to Europe - if Athens is on the trip list!


First time experience with Aegean Airlines was very pleasurable from good online check-in mobile boarding card on time departures friendly patient cabin crew and service oriented ground staff.


Flight to Miami was full because of school vacation, big mistake on my part. The A330 is uncomfortable in economy. When the seat in front of you is reclined, you have the tray table pitted against you stomach, even if you are not fat. The flight attendants should ask everyone to sit upright when serving meals on the A330. Rows are so close that it is impossible to get up from your seat normally. One must slide to the end and climb out. I have flown this aircraft before and they are all the same in Economy - horrible. Considering how packed the flight was, the flight attendants were excellent. The food was mediocre with two choices: pasta or beef, and very small servings. Flight attendants provided drinks generously and water service was available throughout the flight. Bathrooms were kept fairly clean. Movie selection was very good, free headphones were provided. A very uncomfortable aircraft, avoid the A330 Economy. Only seats that looked spacious were the exit row seats. Check-in at EZE was smooth despite crowds and airport chaos.


The food was good the entertainment was good and the leg room on the flights was great. Only issue I did have was from Amsterdam to Dublin because we arrived 30 minutes left and nearly missed our connecting flight from Dublin to O'Hare however we made it on time with all of our belongings. Will definitely use Aer Lingus again on any future trips to Ireland.


Flight is Aer Lingus Regional operated by Stobart Air. Flights departed and arrived on time and were relatively smooth. Transit through Kerry and Dublin airports (with no luggage) was easy. The aircraft was uncomfortably hot during the early morning flight from Kerry. Food was dreadful - a rock hard scone from 'Clodagh's Kitchen'. Not Clodagh's best bake! These are relatively minor though easily resolved quibbles in what is a very useful service.


No check-in queue or problems even though I was late due to a delayed train. A relaxed and pleasant experience throughout. No being herded onto stairwells so that the airline can stick to its tight schedules - just walked straight onto the plane after a short wait. The plane itself was a newish ATR 72-600 with an easy-on-the-eye light grey/blue interior - not the oppressive yellow and blue of the competition. Also no jarring announcements or being pestered to buy scratch cards. National carriers are also often a small window on the country to which you are travelling so it was nice to have staff that were actually Irish. Terminal 2 in Dublin is also much easier than T1. A relaxing experience and good all round - well worth the extra few euros (although actually cheaper than FR for this particular trip).


Flights were on time luggage problems were non-existent and the staff was great.


Flights more or less on time. No problem with transfer. Good in-flight entertainment on B773. Food in economy just OK. We got an upgrade to Comfort class on BKK-SVO which was great. Big seats and plenty of leg room. Food also better - but not sure if better because of Comfort class or because made in Thailand. I don't like Aeroflots bread buns wrapped in plastic. They ought to have fresh bread. I also think all passengers on all long haul flights ought to be given 05 litres of water in bottles. Only difference to other European 3 and 4 star carriers appears to be the no alcohol policy. If a bit better food - and maybe a bit better English for some staff Aeroflot could easily be a 4 star airline.


The boarding and flight schedules are perfectly fine if you ignore the constant use of a bus for boarding instead of jumping platforms in Athens but the cabin experience apart from the seat comfort which is ok is worse every time. The take off is usually ok. The trip to Rhodes lasts for approximately 50 minutes and the cabin crew are struggling to serve you. It looks as if with one hand they serve and with the other they collect what they have just served for landing. The crew are typically indifferent and tend not to smile. The catering is average but couldn't expect big things for a 50 minute flight. For now it progressively costs more money to travel with Aegean that what you actually get in return at least for these domestic routes.


Check in at aeroparque was fast no lines for security line. Boarding by bus 20 min delay no explanation given. Once on board nice FA nice service and arrival nearly on time. Bags short on belt. Good option on this route.


A domestic flight both of only 1 hour. Crew were friendly and polite. Catering service was just OK. Aircraft were old but still comfortable (both B737). Both flights on time.


On the return trip the cabin was freezing and delayed by an hour food wasn't good on way back and entertainment was the same.


Outbound A321 return A330-300. Both trips were comfortable with cabin crew all very helpful and pleasant to a non Russian Speaker. We were in economy both ways. The plane was clean the toilets were fine and the food and drinks provided were good for airline food in our family experience. Overall a very pleasant experience No IFE on way out as small plane but lots on way back choice was good.


On my 10 hour long flights we were served two meals! The food was very good considering it was airline food. It was hot with plenty of bread and salad. Free wine was served throughout the flight. We were provided with slippers blankets pillows and eye shields. The staff were very courteous and announcements were made in Russian and English. The entertainment had a terrific selection of movies and music. If you are a tall person you are better off purchasing the emergency exit seats as they were so much more comfortable for someone 6'. Connection in Moscow which I was a bit fearful of was actually a very nice experience. They accepted US dollars. Most sales people spoke some English. Free wifi in coffee shops. The cleanest airport I have ever been to with janitors cleaning the toilets constantly wiping down all chrome pillars in hallways. Sparkling clean. Connections were smooth where my check in luggage went straight to my destination without having to recheck. The smaller airbus for my 4 hour flight to Venice did not have any entertainment video but did serve a meal. I recommend Aeroflot as great airline for the price! Was totally surprised.


Nice to have inflight infotainment on a short haul flight and not bad food better than Air Canada. No delays on time and cabin crew were nice. Only downside was that there was no seat-back monitors which many airliners are upgrading to and seats are sort of stiff.


Great airline with great service and great staff. The trip was perfect despite the bad weather.


This year on the morning of October 7th Heathrow was fog bound so the flight to Athens was delayed by two hours. This meant missing the evening flight to Mykonos. As soon as I was checking in their staff were most helpful. On arriving at Athens I was put up in Hotel Sofitel everything paid for and caught the flight to Mykonos the following morning. My only thought is that the evening flight to Mykonos is too tight with the London flight around about an hour and needs looking in to. Aegean is an excellent airline as part of my holiday flew with them to Crete as well all flights were full and I look forward to flying with them next October.


We were looking for a reasonable Business Class fare from Miami to Buenos Aires we were amazed at how much less expensive Aerolineas was than the other carriers that we checked and were worried that it might be due to an inferior flight experience but decided that since were only flying down for three days to attend a wedding he had to go for it. Well I'm happy to report that with Aerolineas Argentinas you don't "get what you pay for" you get much more. The plane we took was an elderly Airbus that was a bit tattered (especially the bathrooms) but the seats were lie-flat and comfortable the food was above average (much better than American) and the flight attendants were cheerful professional and happy to help with a smile unlike the surly overweight lazy tenured FAs on most U.S. legacy carriers. I would fly Aerolineas again.


Great experience. Airbus 330-200 was clean and comfortable. Both flights left on time. Crews were first-rate. Great bargain. Highly recommend it.


The first took off late due to the late arrival of the aircraft which was the truth (refreshingly) as the aircraft only arrived 20mins before we were due to depart but the time was made up with a fairly quick two hour flight to BCN. Not a full flight so we had space to move and didn't have the usual cabin baggage issues. Took the cabin crew a while to get going with inflight service but they had everything we asked for. The crew were nice if a little robotic. Plane wasn't spotless but they were in a hurry to go again so understandable (it wasn't filthy either). The flight back was packed and the airport in Palma is awful one of the warmest airports I've set foot in. The usual issues with pax and their cabin baggage while this is not the fault of the crew it should be dealt with or pax should know how to stow their luggage efficiently. It seems to rather aggravate the cabin crew that they are reduced to baggage handlers and rightly too. Otherwise there were similar crew-bots to the ones on the way over. Did everything by the book and kept the lights low for anyone who wanted to sleep. As per usual the bags took an age to arrive and this seems to be quite a regular occurrence now. But as an experience but flights were absolutely fine and pretty good value for money.


We've flown with this airline 8 times this year and each time there are many mistakes in the booking process. Their website is worse than useless it throws a litany of errors and seemingly holding parts of your information input which confounds the website next time you access it. This last booking it lost seat reservations and despite many emails are unable to get a simple request like sitting together right. They charge for meals and don't provide them. Onboard all is well nice friendly staff on clean planes. Food is just acceptable. Best way is take your own and have a picnic. All our flights have been on time. Avoiding massive queues on arrival in US having immigration in Dublin makes flying to the US better than any other route. Advice? Book early and be prepared for a slow process.


Boarding and landing was 20 minutes delayed. Very comfortable seats and excellent staff. Food was really good and you could choose from a variety of drinks. Overall a very good flying experience. The only thing i would like to stress is the lack of any entertainment. I don't know if it is so expensive to show a movie during the flight especially when the screens are available! An airline like Aegean should at least have some kind of entertainment for long flights.


No problems at all.


The first flight from Kiev to Athens the plane was a brand new Airbus A320 leather seats in the cabin and very comfortable. Take-off and landing were perfect the staff were normal. For food I do not intend to complain on a flight less than 3 hours. In general we were impressed with this airline and we can recommend it.


MSP-JFK-EZE-FTE. Flew Club Condor. Others in our party of 5 flew coach. We had the full Monty flying Aerolineas. But the staff handled us well. Flight out left on time but no accommodations for Sky Priority passengers. Charge the gate at JFK was more like it. The food was very good. Service is prompt in that every flight attendant worked to get the job done so they could disappear. We liked how they gave us 3 options for our meals. The ice cream for desert and/or cheese plate were fantastic. And it is true they don't offer mixed drinks. For water they gave us a bottle for the over night flight. Breakfast was again very prompt well presented and the crew when prompted did go the extra step. On the return our child's vegetarian meal was missing. The crew promptly reviewed the menu and told us additional items we could choose from. For the return our flight was changed to add a stop at BRC. At which time we were notified our return to JFK was delayed from 11 pm to 6 am. Sky Priority line did nothing to help us here. We had to suffer with the rest. However they did rebook our last segment with Delta for us and effectively communicated to the crew in JFK to assist us and they did! They offered us a hotel and dinner in EZE. As we missed our JFK connection back to MSP they put us up in NYC and paid for dinner there as well. We turned down the offer for the hotel room in EZE and were able to sleep in the Club Condor Lounge. This is easily better than most First Class Lounges I have seen. Aerolineas in my opinion did much more than Delta United or American would have done for us. Our kids got to spend time touring NYC for the night. Our only downside was the plane could have been cleaner. Sad for a new A330-200. Here the domestic carriers do a better job. For the price we paid on for the ticket and what we got it was well worth it. When this airline makes mistakes they make up for it.


Perfect trip Aeroflot is trying its best to be equally competitive with its European rivals and quite manages it. The only drawback is a horrible SVO connection. Unnecessary crowded passport controls for transit passengers Horrible terminal F. Otherwise would definitely fly with them again.


Checked in online for all flights and seat assignments honoured. Flights arrived on time or early. Boarding a little chaotic despite very strict adherence to boarding by rows. No queue jumping was allowed if your row hadn't been called you were not allowed to board. Yet somehow chaos and confusion reigned in the cabin partly because of the amount of hand luggage some passengers had been allowed to take on board and partly because every single flight was packed solid. In flight service was excellent if a little slow. Hot meals served on international flights (ok quality) free (and good) Greek wine available and refills willingly given. Fight attendants universally pleasant and service oriented. A321 on international flights with inflight entertainment on drop down screens. A320 on domestic service. Check in at LHR and RHO easy and quick. Baggage delivery prompt. All in all very pleasant.


Just beware that row 6 which was behind me has no window. I would not want to be in that seat!


Equipment was Airbus 330-200. Traveled in Business Class (Seat 5d) Check in service was very friendly and efficient. Business class lounge was spacious and comfortable and serviced by attentive staff. Boarding was very good and through a separate jet way from other cabin. Welcome on board was very friendly and helpful. Seats are flat but at an angle; very uncomfortable and I kept on sliding downwards. Inflight entertainment was good in terms of equipment but mediocre as far as programming both audio and video. Unfortunately the only WC in business class was out of order so we had to use filthy economy class lavatories. Not good.


We flew on August 21 and returned today Sept. 5. Staff were excellent on both flights. We are traveling again in December and we look forward to much of the same. This was a short notice flight so it was a little pricey.


After reading mixed reviews thought this could be a nightmare when in actual fact the service was good. Friendly staff flights on time online check in and seat reservation a breeze at Bangkok you can check in at self service terminal - saves a lot of queuing. Very convenient print boarding card fast bag drop new planes and great prices the food served was not big portion sizes but was tasty standard economy airline food no alcohol served on the BKK to Moscow leg but plenty of soft drinks - water juices etc which came round every hr or so. Moscow airport: I read loads of negative reviews terminal F is old and not great but D  E where most international flights depart from are modern Burger king TGI Fridays etc loads of retail outlets prices same as all airports. I also read its a nightmare to transit between terminals when in fact its not it is a long walk between them but no problem. One security check one passport check. I have to say some staff look very stern but they are actually very friendly. There is no smoking in all terminals. All in all I would fly with them again based on price and service I received.


Very good food good leg room. 1 bag late and delivered to hotel. Overall very good I will use them whenever possible.


Pros: nice new clean Airbus aircraft with leather seats and decent legroom. Flight on time. Very smart looking attractive cabin crew. Good English so all announcements were understandable ( quite rare with Aeroflot). Cons: service downgraded rapidly since last month's flight I took with them. This time only small sandwich and water/coffee/tea offered - nothing else (last time was tray with meal cake and whole selection of soft drinks). EU restrictions I suppose. Cabin crew very official and robotic absolutely no personal touch no interaction - beautifully groomed but cold and serious. Inflight magazine thick and full of good articles but in Russian only (literally last 4 pages were in English only) which is pity as it looks very interesting.


Short 50 min flight on a A321. Flight completely full however the friendly crew managed to serve the whole plane drinks and peanuts. Very comfortable seats sufficient legroom. All in all very enjoyable. Would choose Aegean again.


All flights were smooth and on time. Check-in in Athens and Prague airport was fine and not too long. The seats on board the aircraft's were comfortable better than other airlines and the legroom was good. Inflight entertainment was nothing special. It was only the inflight map. The cabin crew and the service were very good we had a sandwich which was bigger than some other airlines with a choice of complimentary drinks for both legs. Overall Aegean Air is a very good airline as it claims to be. I would fly again with them if I have a chance. Too bad they don't fly long haul routes but they only fly regional routes.


The flight left on time and arrived on time. I travelled in Club Condor. The service was friendly and efficient. New A330 aircraft. The Club Condor seat was an inclined flat seat. I found the seat to be hard and the angle for sleep was not comfortable. I put the seat into a cradle configuration and was able to relax more and sleep for several hours. The food needs improvement - presentation taste and variety were all lacking and considering the price paid to sit upfront I expected better. The entertainment system was good. There were a lot of movies to chose from. There were several places to charge my devices. I would fly with Aerolineas again.


Reasonable prices and a remarkably good service all along the flight. There was a wide range of food to choose including delightful Argentinean beef. Check-in was fast and simple and the flight had no delays at all.


I have to say that there is an improvement in the service. Still there are delays and poor customer service on the ground. But on board there are new and comfortable planes and nice and attentive FA. Connecting in Aeroparque (Buenos Aires city airport) is always fast and easy. First leg delayed connection on time. Bags arrived at my destination with me.


We didn't know what to expect but were extremely pleased. The planes we flew to and from Cancun were new and clean. Screens at every seat. Great service from staff. kicker is that I somehow managed to lose my iPhone on the way back home. I thought it must have been at the Cancun Airport so I called them a few times to check the lost and found. Nothing. Then about three days after my flight I got a call from AeroMexico that they had discovered my phone on the plane. I hadn't even informed them that it was missing because I checked my seat area and was fairly sure that it wasn't there. Honestly I don't even know how they managed to figure out whose phone it was. They may have had to call multiple people in our area of the plane. Anyway I went back to the airport and remarkably, they had my phone. I was relieved and extremely impressed. Needless to say I would highly recommend this airline to anyone flying to/from Mexico. And they are linked to Delta so I believe your points will accrue as Skymiles.


Transatlantic flights were excellent good IFE system pleasant staff and acceptable food. Big problem was connection in Dublin long walk through terminal and had to clear security again even though we were in the flight connection route. This does not happen at Heathrow so not sure why Dublin can't fix it. We were running to make the Toronto flight as security had only 1 of 3 lanes open.


I read all the reviews and statistics to check the possibility of any flight cancellation. Most of the reviews were negative but the stats were sound showing there were not significant delays. I was primarily hoping for 2 things 1). On time flight 2). Safe arrival of luggage. The flight from Amsterdam airport to Moscow (2 hours time) didn't had inflight entertainment. The other flight from Moscow to New Delhi (6 hours 20 minutes duration) had good inflight entertainment system. The quality of food was OK was not at its best. There were no delays in the connecting flights. I had to board from Terminal E to Terminal F which was nearby some 700 meters walking distance. However there were some issues with Moscow Airport - i). To my wonder the security staff was missing and the passengers had to wait for odd 20 minutes. They came scanned the handbags and put stamp on 'boarding pass' ii). the mini trolleys which are otherwise freely available on Amsterdam airport were simply unavailable. The passengers carrying hand bags had to face difficulty in rushing between terminals iii). The sign boards in Moscow airport are not mountedpositioned at appropriate locations. The travelers sometimes have to take U turn to go the correct direction.


The food was average but not bad. They serve wine (ok quality) but no beer. After dinner the flight attendants "disappear" but react quickly to the calling light.


No inflight entertainment but luckily only a 4 hours flight. Food average but ok. They serve wine (not bad) but no beer.


We flew from Athens to Rhodes 2 weeks ago fantastic airline short flight had sweets and soft drinks plenty of leg room.


The flight was on schedule the flight crew were polite and helpful. Aerolineas Argentinas' premium economy class is the same as most US companies' domestic first class. The seats are J seats very comfortable and the food in this class was also a great sandwich yoghurt and a chocolate muffin. Compared to service in the same route provided by Brazilian companies I have flown and comparing also the price Aerolineas Argentinas Premium Economy class is far better in service and mainly in seat comfort!


The space between seats was good so the trip was confortable. There was no option for the menu, and the taste was not the best, but time passed away and we arrived with no more troubles


Seat rows after 9 are extremely uncomfortable for any one over average height. Flight crew were aware of this but according to discussions multiple customer complaints have not had any impact. Select a forward row for comfort.


Ordinarily I would hate such flights but the price and nature of the Aer Lingus flight was exceptional the cabin crew were dedicated and tended to my every need providing a friendly a fun flight to New York. The seats were very comfortable and I was greeted with champagne upon arrival the inflight entertainment was highly varied with some real classic films as well as many block buster movies and TV shows. The flight departed on time. The only slight drawback currently is the fact the seats do not lie completely flat that being said you still have more than enough room to relax. When I raised this with staff they discussed how their will apparently soon be changes made to put in place those seats that do lie completely flat as other airlines have begun to put them into place. Overall the flight was incredibly relaxing and I would book long haul with Aer Lingus in a heartbeat for flying out of Dublin the service is exceptional and business class was an unforgettable experience.


The seats were really comfortable on both legs; however legroom could be improved (I'm 5"8) and it was pretty cramped in the A330-300 however on the A320 the legroom was sufficient. Food was really good compared with other airlines and I was quite satisfied with Aeroflot's service. On the last flight from SVO-HKG that I took today all economy passengers received medium-haul amenity kits from Business class which was surprising as there was only a pair of slippers and eye-shades on the first leg. Overall I really enjoyed the flight and I'll definitely be taking Aeroflot again in the near future!


Jul 20 2013 and Aug 11 2013. Aegean always exceeds expectations. Attentive and courteous cabin crew clean aircraft and comfortable seats. Above and beyond!


This should be listed as a 4-star airline. Clean new planes excellent meals featuring Greek items and the most courteous FA's I have encountered in years. A pleasure to fly!


Very clean aircraft very helpful crew and tasty food. Very nice take off and landing.


Really satisfied with the service. A small beverage offered with some 'alfajores' to eat. Nice trip in both ways and both legs on time. Really impressed by improvement of Aerolineas compared with its competitors in Europe. Small entertainment offered with Argentinean music videos and TV shows. Fantastic.


Our plane was  comfortable. Each traveler had access to a touchscreen tv. We were able watch movies, tv shows, music videos and listen to music. They also provided croissant sandwich along with snacks and drinks. We arrived on time and without any problems. Thank you Aeromexico for your excellent service.


The plane that we took from Dallas to Mexico City was a nice plane, 2 seater instead of 3, they served us a Ham and Cheese croissant, peanuts, juice, water, beer, liqour, whatever we wanted. Smooth ride, nice landing, made it to Mexico City, from there we took a bigger plane but a little bit older, still a smooth ride and landing. On the way back from Cancun we were in a very nice plane with our own TV, headphones, several movies to choose from. My experience flying with Aeromexico was really good, nothing to complain about.


Short 2 hour flight on a new A320 not the old Soviet era planes I was expecting which was good. Flight attendants well groomed spoke barely little English but were helpful enough. Didn't have any of the food because it was a short flight. Plane left and arrived on time Aeroflot was fine for a quick short haul flight no complaints. Moscow airport on the other hand.


The stay at SVO was as bad as anticipated. However the two Aeroflot flights much exceeded expectations spotlessly clean very new planes decent food better than expected IFE excellent service. The price was right.


Full service on a 1.5hr flight with many choices. Please change your seats in business class this is a normal economy seat with the middle seat blocked. Not comfortable in comparison for what you pay.


Each flight was leaving and arriving on time the crew were nice though not all of the crew members spoke English. The snacks as well as the drinks offered were rather boring but free of charge. The planes were comfortable enough for the short flights especially the brand new Embraer of Air Austral with IFE in each seat were great!


I thought that having bought my ticket so cheaply and being in the lowest cabin class, the flying experience would not be very good, but I was surprised by the kind attention of the stewardesses and also by a tasty breakfast in the morning. Only flaws in the flight was that the flight arrived half an hour late, maybe due to turbulance, the seats are a bit uncomfortable and the audio did not work, but as it is a 5 hours night flight only, that did not bother me much.


The flight to Dublin had 'no frills' but was more comfortable than a recent flight on another Irish budget airline. The 3 hours transfer time at Dublin was partially taken up with clearing US immigration and the rest with sitting waiting for the on time flight to Chicago. The cabin crew were mature and efficient and the meal was very acceptable and served two hours into the flight. When we arrived on time in Chicago because all the paperwork had been done we were able to walk out of the airport without hassle after collecting our baggage. The return flight on 14th August had a younger cabin crew who provided a more lively friendly but equally efficient service. The Beef meal was very tasty and the cheese and ham croissant just before landing was welcome. A word of warning during the transfer at Dublin outbound and inbound further scanning was carried out on our hand baggage. The duty free bottle was accepted as the seal on the bag had not been broken and we had the receipt but a small bottle of wine from the aircraft which I had kept to drink later was confiscated even though it was unopened. I had read some of the 'horror reviews before flying but our experience did not match them and we would happily fly with the Aer Lingus again. The moderate inconvenience of transferring in Dublin was worth it to save at least £200 pounds each on a direct flight.


Flew from LAX to Mokba and back. Very outstanding service. Check in easy quick and efficient. The food flying back from Mokba was very good. Sat in the first row right were the bathrooms are and was very impressed how ALL flight attendants were constantly checking and cleaning the bathrooms (our American airlines should really take notice of that. Their bathrooms are not clean - to say the least). Also the flight stats are throughout the whole flight very nicely displayed - including nearest towns at what direction and distance - never saw that with our airlines. It also shows "pilot view" of take-off and landing - loved that. Actually could recognize all people on the ground shortly before touch down watching the descending airplane at LAX with flashes going off like crazy. In the future I will try to book Aeroflot wherever available.


Flew this sector 10 days after surgery and was pleased with the flights. No real express check in but express lane for security and a lounge in Omsk. Good food on both flights and comfortable space. No inflight entertainment - I had my own and the both flights on time. Luggage was amongst the first off in St Petersburg (a big plus given a transit in Moscow). Cabin crew spoke good English (again a noticeable improvement over the past few years). Aeroflot seems to be the best of the Russian Airlines.


Great cabin crew very friendly. Food is rather good (for airline food)! Beverage service is excellent. Enjoyed the extra legroom and the leather seats.


Both flights on time very quick check-in and boarding. Very friendly and attentive efficient staff good service excellent melas even for the short hub from ATH to HER. It will remain our preferred carrier to and from Greece.


They have obviously spent a lot of money over the past 3 years on new planes with in-flight entertainment. Service was friendly and our flights on time (AEP-SCL).


The MID-MEX leg was operated by an E190 no IFE and the snacks were average peanuts but the seats were comfortable and due to the length of the flight it wasn't important. The second leg was on a 737-700. The seats were comfortable and very nice blankets were provided however the IFE was quite limited (overhead screens that played movies and nothing else and were shut off 3 quarters into the flight) so I would recommend bringing your own entertainment if you're flying an Aeromexico 737. In flight meal was edible at most. Overall there were no major problems but they need to improve their IFE on longer flights and their food.


I cannot say enough good things about or flight service through Aeromexico. The planes were clean and very comfortable loved having the option of watching a movie TV show or listening to music. The attendants were friendly and took care of us all very well. Lunch boxes were served - that's a pleasant surprise in itself! I was very impressed!


Old aircraft with "drop down" shared TV screens. Service and food could not be faulted on board the aircraft. Bags did not arrive in LAX - the check in staff in Mexico City had incorrectly tagged my two bags to a flight to Miami. Long story short the bags arrived in Sydney two days later thanks to a very attentive customer service officer in the USA. Ground staff at LAX could have shown a little more empathy with my situation.


After Ryanair changed their flight times to Dublin which did not help me I changed to Aer Lingus. The staff are friendly and always smiling the planes are comfortable and the times of the flights are fantastic. The prices are always a little higher than the other company's but I would not change back.


For the money is not expensive. The plane for this flight was a brand new A320 with sharklets. Unfortunately without a TV. The dinner was nice. Cabin crew with beauty red uniform were always respectful cheerful and ready to help. Pilots masters of their craft. Like for duty-free sales on board. All in all a great experience. Would definitely recommend and travel with them again.


Good airline in general terms. Meals as other alternatives but no alcohol served. Seats and leg room are OK. They offer Space + seats located in the emergency exists and prices are reasonable. Cabin crew no friendly enough from my point of view if I compare with other airlines to flight to China like BA Finnair or AF. The main difference is that they provide slippers and eye masks no offered by other airlines. Cabin and toilets are clean enough. Moscow airport is awful and really boring. Distances between terminals and gates are too much long. Flights arrived on time. Entertainment system only in English and Russian. Music selection is OK.


Nice A320 good crew. However its standards are far below under its competitor - Czech Airlines.


A300-600 aircraft clean cabin with friendly flight attendants variety of meals were good but the quality of meal was very poor.


Was my first time on the Dreamliner. It's a beautiful aircraft and the AeroMexico service and comfort the best I've experienced in long-haul tourist class. Formalities and connection at MEX Term 2 very efficient. Domestic flight to PVR on very comfortable Embraer 190.


Flew YUL-MEX on a new 737-800 for the second time. Cabin was in great condition. Food service on this flight was much better than on my previous flights with Aeromexico in Clase Premier. Cabin crew were excellent and very professional. The purser knew each of the business class passenger's last names (there were 16 of us) and she was always around to see if she was needed. I fell asleep and she left me a drink and peanuts for when I woke up. Aeromexico staff is usually just OK - they are efficient but are cold and tend to disappear into the galley afterwards. This was not the case in this flight when there was always a flight attendant in the cabin (even in economy class). Great flight overall wish all crews performed this way.


First flight from AMS to SVO on codeshare flight with KLM on B738. Flight was OK. Transit on SVO from terminal E to D was a breeze. There were no lines at immigration or security check. As we had a stopover for 6 hours we used the capsule hotel which was accessible from terminal D and E on airside (63 Euros for 4 hours). Flight from SVO to NRT was on an A333. Nice and new aircraft with good seats and complete IFE. We had 4 seats in a row for the two of us as the aircraft was about half full. Crew was attentive and quitte friendy. With one hour delay we arrived at NRT. The flight from NRT back to SVO gave us however some mixed emotions. on an A333 but with a crew that wasn't as friendly as the flight to NRT. We got the feeling we were bothering them even with some basic requests for drinks. Toilets were very dirty on this flight not only the fault of the crew as well as fellow passengers. Transit from terminal D to E on SVO was a mess. At immigration and security check there were long lines with a lot of people cutting lines. Flight from SVO to AMS on an A320 was better than the flight from NRT. Aircraft was however in a bit of a run down state and also quite dirty. Toilet was also in a poor state. The crew however was extremely friendly and flight arrived on time. In the end Aeroflot gave us mixed feelings. If you don't have many expectations for the price you pay for the flight the airline is OK. At SVO you need either luck or a lot of patience concerning transits of flights. If we would fly again with this airline really depends on the price of the flights they offer.


From HK to Moscow Moscow to UK UK to Moscow Moscow home. The first leg was "bearable" if a little short on snacks and food options - so much so that the first thing I did was to buy a little bag of peanuts to go in my carry on. The second leg was uncomfortable due to the shell seats which are nothing sort of a torture device. Two weeks pass before the third leg which was same seats same limited choice of movies and even the same food. The fourth leg - the entertainment system took around an hour to load. Same movies even though it was a different month! But the real issue for me was the meal. With almost every meal they serve 2 pieces of bread. The white "loaf" is always icy cold and hard. The little brown slice was also cold and hard. There was not enough butter for both. Given the price I paid for my ticket I didn't expect gourmet food but the piece of salmon was literately the size of a teaspoon. The chicken was barely warm. Usually the food is served piping hot and even if the bread is not heated if you leave your roll on top of your main meal you can get a bit of heat and steam into it. No such luck. The dessert - there was nothing to eat it with in the utensil pack was exactly what it looked like tasteless overly sweet faux cream. Breakfast I chose the pancakes which I was unable to eat they were far too sweet. I was pretty hungry by the time we landed.


From RIX to SVO it was a partner flight with Air Baltic. Then came the horror of SVO-PVG. I had no option to choose seats. I was asked in RIX while checking in for seat preference and I said aisle. I did get one for RIX-SVO and for SVO-PVG I got a 28th row which on their A330 is in front of the toilets and the seat does not recline. The seats were rather worn and entertainment system was slow though the selection of media was excellent. The food was plain insulting with 2cm of salmon sliced over some canned carrots and peas presented as a salad. The bun was hard and the choice of main course was chicken or fish for dinner and chicken or goulash for the supper. The dessert was surprisingly good though I had to wait 40 minutes for the tea to have it with while they were finishing servicing everyone. And now for the best part the service. Apparently they are split in the teams of 2 with some kind of good cop / bad cop principle as in both aisles we've seen one was making attempts to smile and the other one was plain offensive. The bathrooms were hardly cleaned the pilots announcements were hardly audible. So imagine my surprise when on the return flight from Shanghai to Moscow I was greeted by a very professional and helpful staff (still not smiling) got into a very comfortable seat of a brand new shiny 777 with plenty of room even with 3-4-3 scheme great new entertainment system with touchscreen much fresher air and the food was really delicious including a very fresh bun. The short flight SVO-RIX was also very pleasant with a nice little airbus with sufficient space a delicious chicken sandwich and soft drinks and the sweetest flight attendant. To sum it all I'd say its a real hit and miss thing with Aeroflot. Stay away from the airbus on the long flights make sure its a 777 they're great. If you're unlucky enough to get airbus steer clear of row 28. The food probably depends on where they get it. The entertainment is excellent on long flights tons of good movies TV shows and music. Do not expect a good polite service on every flight. Other than that flights were on time with great connections and very reasonably priced.


But the service was extremely good. Served pasta drinks and hot bread. 3hrs flying time. On time arrival in Athens. Air fare was rather fair.


The entire experience from check-in to landing was superb. Clean aircraft with decent seat comfort kind and smiley flight attendants. Both flights on time. They served a hot meal which was good enough and they served cold  hot drinks like 5 times during the flights. Overall a great experience.


Staff very kind. Fresh food was good but I'd rather have something hot. The aircraft was very clean. The onboard magazine was good and interesting written in Greek and in English.


The aircraft appeared very new and I have absolutely no complaints about seats or bathroom or cleanliness. The food was as good as any I have had on Qantas and the staff were as good or nearly so.


Buenos Aires (AEP) to Cordoba Cordoba to Mendoza and Mendoza to Buenos Aires (AEP). They were award tickets through Sky Team (Delta) points. I was a little apprehensive after reading the comments here but in my case the flights all left close to on time and the aircraft were nearly new. Seating was comfortable and space was adequate. On each flight there was a beverage service and small snack box.


They have multiple direct flights. I have been happy with their service both at the counter at the gate and on the airplane. The planes seem to be maintained well and bathrooms and seating areas are clean. Service is pleasant and professional without trying to be cute during announcements. The food to me just seems to be a little better the service a bit more professional and the areas cleaner than everyone else. Again much of what one views is based on perceptions and a few negative things can color one's view. In my case I see so many small positive things that it has probably colored my view of Aeromexico in a good way.


AM 422 Dec 2 2014. I have flown from Miami to Mexico and back many times. For several years I made the trip once a month. I have flown on every airline that services Mexico City from Miami. AeroMexico beats them all. Basic friendliness refreshments and snacks prompt departures and arrivals reasonable and competitive fares all without the ubiquitous add-ones and charges of other airlines. I will adjust my schedule to fly this airline every time. This trip was the first in several years and it didn't disappoint. Keep it up I'm a big fan.


Outward journey via Boston (second leg with Jetblue which was great) as the direct flight was sold out for days around my date of travel. Thankfully got one of the last seats on the direct flight on the return journey. Business class wasn't in the budget for this trip but the seats in economy were fine (I'm 6'0'' tall). I ordered one of the special meals for the Boston flight which was well worth it had the regular meal from SFO to DUB which was fine and you could help yourself to drinks and snacks from the galley at any time. The service is consistent the aircraft's always immaculate the personal entertainment has plenty of choice and the staff generally very friendly and helpful. You can select most seats on the aircraft for free at time of booking. Lets hope AL go daily on this route in 2015.


Quiet flight on the way out got away early nice friendly and attentive cabin crew for the short flight. More or less the same on the way back but T1 at Heathrow looking tired. Although I'm happy to use Aer Lingus again in the near future and will be great to see the end of T1 at Heathrow when they move to the new terminal!


Check-in was a breeze with a smile. Lounge at SVO pretty decent. Seats on A-320 great and greeted with choice of drinks including champagne. Cabin crew very friendly and spoke good English. I speak some Russian and was treated always with smile. Lunch very tasty. Beats Lufthansa Business any day. Captain did three announcement with good English. Flight on time would highly recommend Aeroflot on European flights anytime.


It was a very pleasant flight and definitely will fly them again. The flight was on time the food excellent FA's were very polite and in Moscow City Aeroport Sheremetyevo the accommodation was superb. There is a Capsule hotel on 3rd floor and for 4 hours $103 we got a nice clean room with comfortable beds and a bathroom.


TLV-SVO-CAN and back May/June 2014. Short leg - B-777-300 excellent seats and room. Long leg: SVO-CAN 10 hrs. A-330-300 excellent seats and room. Return flight: CAN-SVO A-330 and Short leg: A-330-300 the seats were cramped. Crew on all flights were very nice and efficient. Food was boring you get 2 meals on the long legs however they were almost the same. Flights were almost on time and inflight entertainment normal.


Boarding and take-off a bit late but nevertheless it arrived as expected to Rhodes airport. Cabin was clean and shinny and the crew very friendly and looking elegant in their (well designed) uniforms. Seats fairly comfortable and all leather dressed even in economy. One thing I don't like in Aegean aircraft cabins is the seat-plan which makes the cabin feel a bit crowded in fully booked flights. Snack and drink ok nothing special for a short flight but ok. Flight was nice and smooth landing was great. Overall a pleasant and comfortable flight. I think Aegean's reputation as a quality European airline is well deserved.


Bit fussy boarding at FRA and slightest delay due to late incoming aircraft. Shiny new cabin on A320-200 attentive and welcoming staff. Overhead monitors for safety instructions and a flight show. Brilliant hot meal on 2 hour flight accompanied by appetizer (warm roll/butter/mini crackers/spread cheese) and selection of Greek wines in little bottles (not by glass) a dessert and two rounds of very decent coffee. Smooth landing on time. Absolutely recommended.


All in EMB190 jets. Only the Mendoza to Santiago flight were on time. Service was ok and the seats were quite comfortable with a good pitch.


Return flight 416 on 10/16/14. Excellent airline. Starting from check in all associates were friendly and helpful. Personal entertainment in the seat backs was perfect. 1st checked bag free is always appreciated. Food was great and also a bonus as it was served at no charge and with smiling associates. Aeromexico is a new favorite airline of mine.


I was impressed that they have a new modern fleet comprising 777s and the 787 Dreamliner. The check in process at the counters in Mexico City was very expedient and friendly. The boarding and departure were timeous. The service onboard for the quick domestic flight to Oaxaca was super friendly and cheerful. I cannot fault this airline. It was a better experience than most domestic airlines I fly in Australia.


The planes are new the seats reasonably comfortable (good leg room and we are tall people) the food fine and good selections on the personal TV/Movie screens. No problems with being on time staff was friendly and efficient. I was especially impressed when we got into Dublin a bit late and were personally escorted through the lines in order to make our connection on to Paris. Never had that happen with any airline before! I would fly Aer Lingus again.


I am regular flyer on this route normally on 10.20am flights. What is going on with the re-instated check-in / bag drop queues at Brussels? I say re-instated because after online check-in finally came to BRU airport there have never been any issues with this flight in either checking in or dropping bag lines in Brussels. However last two times in June and this morning there were huge queues on both the Aer Lingus check-in line and bag drop/Gold circle line. And they both seem to advance eternally slow. Why does it seem to take so long per passenger to simply drop off a bag? I ended up getting fed up and bypassing altogether and brought my bag through security and got it checked at gate which is an added nuisance but one time I had skipped breakfast and really needed to get past security to eat something before collapsing. I am not sure what is causing the problem but there seems to be some ambiguity about the queuing lines for the check-in and bag drop / gold circle and people just seem to pass no heed of which is the correct line and join one or the other whichever is shorter. I think they need some better identification or barriers between the two to snake the queues to make it work better. Or a staff member guiding people correctly.


More often than not late leaving Bristol for. dublin. The walk to passport is so long - really is there no where closer to "park"? Should have landed 35 minutes ago and still not parked up.


Stuttgart/STR to St. Petersburg/LED via Moscow-Sheremetyevo/SVO. Both on-time. From STR to SVO the plane was an A320 and from SVO to LED the plane was A321. The seats were very comfortable and the leg room was impressive! I am 178cm/5'10 and after sat down there was about 15cm/6in in front of my knees. In fact you can put one leg on the other without any problems. I often fly Lufthansa from Germany to Russia and in Lufthansa's A320/321 economy cabin you definitely do not see this much leg space. The food was fine. STR-SVO includes a full lunch and two rounds of drink service and SVO-LED includes a teriyaki chicken sandwich and drinks. The staffs were professional and spoke adequate amount of English. The captains of the flights each made 3 announcements in English (welcome in-flight update and a final goodbye after landing) which were quite impressive. Overall I found the trip very pleasant and Aeroflot's has exceeded my expectations! I can see clearly Aeroflot wants to improve and they are making a good effort!


Both flights were great. Aeroflot has really stepped up their game. Both flights perfectly on-time. New aircraft fresh IFE (movies TV shows games - lots to choose from) friendly staff. Legroom could be an inch better but it seems that the rows to the back of the aircraft are worse. Food was unimaginative but edible. The crew could speak a little better English but it was sufficient. SVO airport is horrible though.


First leg was on an A321. Sufficent leg room and liked the fact the toilets were in the middle of the cabin. Food was average but I had eaten before boarding. Staff were friendly/professional and spoke English. Second leg was on an A320. Leg room was even better. Food was better than the first legs and staff once again were professional but English was limited. No IFE on either sector. I would use Aeroflot again if the fare was more competitive.


Both times there were new A320s with comfortable seats and adequate entertainment - magazines music overhead TV screens. First flight departed with a slight delay - 10 mins but arrived on time. On this 45 mins flight the cabin crew served a cookie and all kinds of napkins (dry and refreshing) but surprisingly didn't offer any drink at all. The next flight was also on time. The catering was tasty with meat little salad and baklava. Drinks of various kinds were offered. Both times the cabin crew was smiley but didn't show much care. Baggage arrived quickly. It was also very convenient to transfer through ATH. I would recommend Aegean Airlines.


Slightly delayed (about 15 min delay in boarding/arrival times - both ways). New aircraft very clean with nice seats. Legroom more than good for a 50 min flight Overall I would recommend flying with this airline.


Pros: Staff helpful. Good value for money. Cons: Seats are old and sometimes broken. Food is average they serve just 2 meals in a long flight so take some with you during the flight. Old airplane and does not have entertainment system. You need to take a tablet with you - they don't allow phones even in airplane mode. Flights delayed.


Mixed experience first flight left at 2.40am from Rio to Buenos Aires on an Austral Embraer 190 and due to heavy turbulence there was no inflight service whatsoever on the 3 hour flight no apologies at all from the crew which I found rude. Short hops from BA to Montevideo and back uneventful. The return legs were better. Flights left and arrived on time crews on both Embraer 190 (Austral) and B737 did their job well. Their spoken English is awful if I didn't speak Spanish I wouldn't understand a word of what they announced.


I took a chance on them a few years back when United dropped direct flights to places in Mexico I visit and found an airline with great service modern planes and competitive prices. The flight schedules are convenient and the staff I have encountered have been friendly and helpful when I have needed them. Only once have I had a issue due to weather - and they made sure to get me on another flight and while my bags did not make it on the plane they had them secured and waiting for me the next morning. In the past 3 years I have flown with them 10+ times and have no interest in looking elsewhere.


Mexico City Mexico - Oaxaca Mexico. I live in Oaxaca and fly regularly to San Antonio to visit family in Texas. I have found the staff particularly patient helpful and courteous with my struggles to speak Spanish. My flights have been on time and the planes clean and pleasant. One trip my connection in DF was tight and the attendant booked me on the later flight in case I missed the one I was ticketed for.


My husband is a retired Air Traffic Controller and said we were flying Aer Lingus or Icelandair only so we flew Aer Lingus. Loved it! The stewards were very nice and the crew were funny even in announcements. We did not upgrade the meal but they were great except on the way back I asked for the beef dish and she gave me the chicken which had curry and I can't eat curry. After finally getting her to stop and listen they were out of beef. I slept most the way anyway.


TLV-SVO was on a new A330. As is typical of the former USSR the boarding announcement was met by a scrum of people rushing the boarding gate. No attempt made by the crew to regulate boarding and as a result it took nearly an hour. Once onboard the flight attendants were generally sour and the food was stale and lukewarm. In-flight entertainment was surprisingly good but still a step down from Delta and similar airlines. Despite TLV-SVO being an overnight flight the cabin lights were never dimmed and the service was staggered in a way that essentially prevented all sleeping. Could not figure this out. SVO was pleasant enough and SVO-RIX was an easy short-hop on a new 737. No service and no complaints. Would take Aeroflot again only if the price was significantly less than other European carriers.


Both flights on new and clean A330-300 though seats a bit hard and less comfortable than their A320/321 fleet. Chicken curry on flight to SVO and lamb on return flight and both quite nice. Flight attendants did not smile a lot but were professional. IFE very good with dozens of latest films and music. One thing that could be improved and that's the headphones : they do not give ear cushions and so wearing headphones is very uncomfortable even painful to ears sometimes. The sound quality is also terrible. Quite a pleasant experience on both flights and I will use Aeroflot again. For 250 which is an almost EasyJet price you get a full service package IFE and SkyPriority for a 3 hour flight.


Two-hour delay of the flight from Moscow due to military parade and air space closure - no fault of the airline. But the boarding process could and should have been organized in a better way. Wonder why the jetbridge hasn't been used. No such problems on the return flight. Both flights on A320 pretty comfortable seats decent space. Training of the staff should clearly be improved first and foremost the language skills and attitude towards passengers. At the same time a young flight assistant on the return flight at least tried to be friendly and attentive. The food was inedible on the first flight and acceptable on the way back. Entertainment should be enhanced ie. by installation of individual multimedia sets in short and medium-haul aircrafts. All in all the general experience is pretty average. The ticket price was actually quite low compared to other offers for these dates considering the flexibility in the choice of flights and the level of seat comfort is pretty good but the main thing is that Aeroflot should be training the staff harder if they want to improve their international profile. Also basing on my experience of traveling with this airline I can say that the quality of in-flight service can differ dramatically on different flights so it is sometimes really a matter of luck.


Superb inflight service three servings of drinks and appetizing hot meals. Punctuality good. Cabin crew courteous smiling and pro-active.


An excellent flight and a great service. The staff are great and very friendly. Food was also nice. Only downside was check in which had a long queue.


Two good flights the first on a Boeing 737-700 departed on time and arrived 15 mins early. Flight service is efficient and cabin crew very friendly. Totally recommended.


Great value for money if you don't have high expectations of the airline in the first place. Flight to BA was fine. No delays and food ok. The flight back however took off 2.5 hours late and then stopped in Patagonia with no explanation as to why so all up the journey took over 18 hours instead of 13.


Have to say was very surprised on the outbound flight as the crew were very nice and attentive the food was good and the "new" business seat OK. The inflight entertainment was the flight map since nothing else worked. The cabin was tatty but clean so all in all ok marks for that. The return on the other hand lived up to everything I have read. This crew would put to shame any US crew when it comes to sitting in the galley doing nothing. Food was terrible and yep got a thimbleful of wine. Glad it was overnight so I got to try and sleep but that was hard given the number of families that the pilot FA's and gate agents brought up to the business cabin. All in all I still think they were an OK airline if you had no other choice.


The start seemed off putting when I noticed an extra three hours on the flight time from Tripoli to Joburg which the booking office could not explain also when I was not on the reservations list at check-in. However the latter was sorted without hassle. Service on flight to Tripoli was fine plane new and clean food good. However we landed in a sandstorm which was worrying. Fortunately we were herded along to the departures lounge as all signs in Arabic. Onward flight delayed by a couple of hours due to sandstorm. Toilets at the airport were inadequate in number but reasonably clean. We were then taken on what felt like a mystery tour on an airport bus down a dirt road - turned out to be to the other end of the runway where our plane sat all on its own amidst military aircraft. The three hour extra time was now clear as it was a much smaller plane than expected (a few passengers had seats allocated on row numbers which were not on the smaller plane - however there was enough room and extra for everyone boarding). Once again food and service fine. There was a refuelling stop at Kinshasa. During my week in S Africa the revolution in Libya took off. I expected to lose my money and have to rebook myself back on an alternative carrier. However when I contacted Afriqiyah in Joburg they said I was re-booked on Egyptair travelling back same night as my original booking. They sent me email confirmation and my trip home went smoothly. The Afriqiyah staff were helpful and efficient in spite of what was obviously a stressful time for them. On the basis of value for money Afriqiyah is excellent but be prepared for a journey with a difference.


All the things I like to have happen when flying came together on both flights. Both were on time check in went quickly and smoothly every Aeromexico person I had contact with was professional and friendly and even boarding was quick and efficient. The meals - sandwich and candy bar - was well a sandwich but the bread was fresh and a fun sized Snickers isn't all that bad. This was my second and third flight with Aeromexico and all were very pleasant flights. I caught up on a TV show going down and a movie coming back home. For me the airline did a great job and the fare was very reasonable.


Departed at 11.55pm on Oct 20 and arrived at 12.30pm on Oct 21. Had a very positive experience with my flights to and from Mexico City to Rio de Janeiro in Premiere Class. From the gate agents to the inflight crew the service was excellent. The meals and entertainment was also very good.


Check-in staff forgot to put a priority tag on my luggage. Even 70min flight Business class meal was only one muffin same as Economy class. The only different thing was refilling coffee. Seat was enough big but old. It's ok because of a short haul but if it's more than 2 hours I take Economy class to save money.


Could not check in online as we had not booked directly with airline which meant an early start at the airport and no seats together. BRS-DUB with Stobart and a tiny noisy twin-prop as you might expect for such a short flight. DUB-YYZ plane looked brand new - think this route had only just started flying - and was full. 3-3 configuration felt very cramped. Drinks and food OK but not served until about 2 hours into the flight and no pre-landing snacks left by the time they got to us on the back row - we were offered a selection of biscuits instead. Service was fine apart from this. IFE selection limited and touchscreen system somewhat temperamental. Not a full-service airline so alcoholic drinks had to be paid for (we were prepared and brought euros just for this). On return YQG-YYZ sector by Air Canada - checked bags through to BRS for us. YYZ-DUB was a night flight but drinks and food again served after 2 hours water on board not working so no tea or coffee (or water in the toilets) lights not dimmed at all though a blanket and pillow were provided. Flight seemed to be on time leaving but arrived 30 mins late though no there was no mention of this or apology from the crew. It was only on the very long walk from the gate that we realised there'd been a delay and had to run then be fast- tracked through security just getting to the gate for our connecting flight as it closed behind us. Needless to say our bags didn't follow us for a couple of days. You get what you pay for and Aer Lingus were a little cheaper and a lot more convenient than other airlines for us. For a 7hr flight they were fine and I might be tempted by the convenience of the DUB US immigration pre-clearance to fly to NYC or Boston with them but I wouldn't travel any further.


A little costly compared to other airlines with no direct flight from Toronto to London. Baggage amount was reduced to regional amount on way back to Toronto as we flew from Newcastle yet it was International amount from Dublin to London didn't make sense.


We had a light dinner. I have travelled with Aegean many times and I think that on SKG-STR route they should improve catering and entertainment. Staff very friendly.


Wonderful service in economy class although flight was delayed for almost 3 hours due to very bad weather conditions (heavy snow). Cabin crew was one of the best I have met on a flight. Meals in Y/C need some improvement.


Condor class was not a lot more expensive than economy given the 16 hour trip. We had plenty of leg room and the food was excellent. The seats and everything seemed to function. Flights were on time and our luggage arrived on the carousel. Check in was speedy. As other reviewers noted the planes are old so I needed a cushion for lumbar support and we took tablets with books and movies downloaded. This worked very well with excellent picture and sound quality. Staff perhaps could have done more to keep others under control eg a couple immediately behind us watched videos on their laptop with no earplugs so we got the full sound while we were trying to sleep. Given the reviews we were pleasantly surprised with the trip.


There were some troubles with the in-flight entertainment. On our way to JNB there were not enough headsets so we couldn't use the inflight entertainment. On our way back from JNB to Tripoli the inflight entertainment in our part of the plane didn't work at all. The food was okay and the cabin crew friendly. It's definitely value for money but there are some things to improve.


Both flights approx 1 hour delayed Servisair lounge at LGW basic and overcrowded quiet lounge in Tripoli. Uncrowded flights - very few pax in Business cabin. Comfortable seats for 3 hr journey but angled lie-flat seats on A330 too short for me (1.80m). Food tasty (no alcohol of course) limited but OK film choice on AVOD. FAs sweet but not all spoke english. Be aware Tripoli airport can be difficult to navigate as all signage in Arabic only!


My next leg was MEX to TIJ in a B737-700 old cramped no inflight entertainment just one tiny bag of peanuts for a 3 hour flight toilet old and dirty. The boarding procedure AM is implementing is awful and useless. It takes longer and it is absurd. First they board pax on window seats then center seats and on final call aisle seats no matter if you are in row 10 or 24. Uncomfortable at the gates. AM is the best airline there is in Mexico.


Flights arrived and left reasonably on time. Service was satisfactory and cabin staff seemed quite friendly. They spoke only Russian with me but I heard adequate English to the non speaking Russian behind me. Food and wine was OK and the entertainment adequate. The return overnight flight had a flat bed and I had sufficient rest to be able to rent a car on arrival in Bangkok the following morning. Aeroflot continue to provide a reasonably priced direct service to Moscow from Bangkok which is why I use them.


Flight was on time the meal was served after one hour as we experienced turbulence and flight attendants weren't allowed to serve us. The meal was a sandwich and endless drinks. Crew friendly and smiling. NTE-ATH 18 August 2012: Flight on time. Boarded fast it was 100% complete like the last flight. Flight attendants served the meal immediately so people could sleep (the flight was late in the night). The meal was a sandwich again. Arrived on time. Nice experience will travel again this summer.


The airplane was an Airbus A320. Clean and comfortable. The staff were very friendly. Flight took off on time and arrived in Prague on time. The meal was poor but the trip was short. The first part of my trip the aircraft was full from Prague to Athens after 5 days only 60% full. I paid only 125 euros for the ticket!


Airbus A320. Flight on time. Very pleasant trip. Cabin staff as always friendly and helpful. Nice meal.


Overall very good service for the value. Smiling and helpful cabin attendants and good snack box provided on such a short flight. No inflight entertainment only magazines (this point should be improved). Fast and efficient baggage delivery. I would certainly recommend this airline.


All flights near enough on time and a smooth transit through Tripoli. Tripoli airport is not too bad although I wouldn't like to spend more than a few hours there. The entertainment was good food as good as expected the were polite (but spoke little English) and the seats comfortable with sufficient leg room. I did get the impression that the staff were probably a little too laid back at times. Overall the value for money was excellent the customer service was good and the planes were modern (although they did need cleaning up a bit.)


Tripoli to Accra was delayed a little as only one scanner was working so when they started boarding about half the passengers were still on the wrong side of the security check. The other flights were on time. Food good seats comfy checked luggage was where it should be price was excellent. Having read previous comments here I had to see how bad the loos at Tripoli airport could be and was disappointed : clean and even soap in the dispenser!


The Madrid flight was in a 777 and the London - Mexico flight was in a new 787. Completely different experience. They have substantially improved their food offering but now the crews have an excellent attitude in the way they treat the clients. The seat in the 777 is outdated as is the entertainment system but the 787 flat bed seat is a great quality seat. I can never sleep on planes and when I went up to the galley for a snack I found the cabin crew to be very friendly.


Both flights were on the newer 737-800s. I was upgraded on the outbound flight. Seats were the standard for medium haul although getting off the seat to walk can be cumbersome for those on the window seats. Meals were OK. Purser was courteous but distant. Inbound flight is a redeye. Service and meals were really good seats new and comfortable the one problem is that Montreal flights have a dedicated check in area and there were only two staff members working the flight so it took a while to check in. New 737s are really modern with PTVs and sky interiors. I don't know if this experience is enough to say that they have really improved.


The entertainment screen can be pretty difficult to see if the shade is left up. EI should maybe roll out a business 'lite' for this route and throw free something or other into the mix but really it's quite a short flight so not hugely important but might be a nice touch. Bought a breakfast quite nice and filling. Crew the usual brand of EI pleasant. Usual happened on landing and has happened the last few times it's almost like someone has a peek out of a window and wonders what a plane is doing there as if it's a surprise. Waited an age to get on stand even though multiple were empty equally as long for a land bridge and then another 20 mins for luggage. Fine in the air but the ground needs work. Recommend all the same just don't be in a rush after landing.


It was all I thought it would be on Aer Lingus. The business class seating and all you get is worth the value in all areas. The service from the crew was great always seeing if you needed something if you were doing ok and keeping you updated.


My first trip with Aer Lingus long haul and I was not sure what to expect. The experience was just perfect. Business cabin has only 12 seats plenty of room for storage. I had no neighbour making feel well isolated for a quiet flight. Sleeping was comfortable although the not fully flat bed is a bit tricky to handle at first. Food was one of the best I had on the many airlines I've flown with. Finally staff were very careful smiling and professional. I would definitively fly again with them. The only point to improve would be a better dedicated business check-in at LGW.


A few suggestions for improvement: the airline could work on the friendliness and on the language skills of its stuff. The inflight entertainment for the long distance flight was perfect but very poor for the short ones. Food and drinks was very good!


Flight crews on all 4 sectors were very professional and made every effort to make the flights as smooth as possible. Food very impressive both in terms of quality and quantity. Seats and Inflight Entertainment were not among the best but still met the average standards you would expect for long-haul flights. The real drawback for Aeroflot is the transfer at SVO in addition to all those comments already made we encountered extra problems as we only had about an hour transfer time on our return journey. A staff member called all passengers to HKG at passport control we were guided through Terminal D and E to the boarding gate at F - all by running there were no trolleys so we had to take all carry on luggage by hand - that's 20 minutes running. Our checked in baggage was left behind only arrived the next day according to Aeroflot's ground agent at HKG this is a daily recurring problem to this flight.


Plane out very old and needing internal maintenance. A couple of overhead locker taped up with do not use notices. The TV that I could see did not work. Didn't see the cabin staff smile once. Seats are tired and sagged. Food was good though I had taken bits to eat but the meal we got was good. No in flight services after the meal but drinks and snacks available. On the way back we were at the airport 23 hours before the flight (due to our connection) and requested a row of seats together. Couldn't check us in as check-in opened 3 hours before. When we checked in 3 hours before we were sat in different seats over the plane and told there were no available seats! Managed to get the children sat together and myself and my wife were in separate seats. On return the plane was in a slightly better shape a little newer. The TV was working but lost the red so some interesting colours for the films. Reasonable films and one channel in English. Food was again good. The cabin staff were great. All smiles and they came round every couple of hours with water/juice. Value for money was excellent.


Staff were friendly and spoke English! Once I arrived in Buenos Aires this changed. Next flight was to Sao Paulo but they refer to it as San Pablo. This flight was delayed a couple of hours but the staff were pretty good. Once I arrived at Sao Paulo the service was not as good but still okay. Staff seem tired and run down. Staff at the gate could not decide which gate the airline was at. If your a person of English speaking background and don't know much Spanish or Portuguese it pays to find someone to translate. I flew to Curitiba and the service was excellent and staff were friendly! We arrived on time. On the way back my flight got delayed and was going to be diverted from Buenos Aires due to poor weather. A nice stewardess kept me informed of this. Staff were very professional with the delay too. Overall a great experience.


I took the precaution of travelling hand luggage only and making sure not to use the bathrooms during the stop over at Tripoli and was pleasantly surprised. The service matched any I've travelled with over the years and at half the price. Considering they offer the option of twice as much luggage in the hold as any other airline I've travelled with I might even travel with lots of luggage next time!