Check-in in Dusseldorf was really nice got seats in row 9 with window. Check-in staff nice and polite and helpful. Plane boarding was quick and not a hassle and on time. Take off just 10 minutes late due to emergency landing of a 4U plane. Service on board was great very nice crew. Service with the Sansibar-Snack was nice we got a Currywurst with roll and two nice bottle of Pommery champagne for a little extra but it was nice to have that. Free movie shown on overhead screens and a lot of legroom. Cockpit crew provided us with nice information. We got jetbridge at Faro so deplaning was nice and smooth again. Baggage was on time on the belt. So this is a great airline.


As we had our dog and dog box we found the service by Air Berlin staff at both airports very helpful and my family are grateful for this service. We travel every year to Corfu for a long summer holiday and certainly shall use Air Berlin again.


Using Air Astana many times (not just this route) I have found the flights to be very expensive and often delayed due to technical issues or weather plus chaotic check-in staff! However the flight itself is well above average in food flight entertainment and service. Taking into account the experience from arriving at the airports plus the cost of the flight one would expect a smooth journey per se. Unfortunately this is not the case! Being a state airline and promoted as such there is a lot of room for improvement in this area.


Check-in cabin service average food basic no delays. The Abu Dhabi flight was in an A320 though so entertainment and facilities were limited. It's like a lesser western airline but they do seem well-organised and have a good website. The only problem I had was caused by Etihad. I booked a codeshare through the Etihad website as it was the same price but included a bus to Dubai. However the bus departure time on my ticket did not exist and had never existed. I had to wait 3 hrs for a bus. If they had provided accurate information I would have made alternate arrangements.


The service was pleasant and efficient KCTV was handed out as soon as seat belt signs went out so the time waiting for drinks to be served passed quickly by. As for the new wine selection this is good now that imported wines are included. The change from my first flight (Nov 2007) to now is positive.


I flew for business in Economy class and was impressed how professional the service was. The food is ok there was IFE via a small flip-down video screen and headsets were handed out to all passengers in time. During the flight from TSE to SVO they issued a travel pack (flight socks blindfold comb). I did have a complaint with the customer service from one member of the cabin crew and requested a comment form which was handled professionally by other members of the crew.


Flight attendants were nice and helpful and much to my surprise the food wasn't half bad. Comparatively speaking the seats were comfortable; certainly roomier than those on United. Upon boarding each seat had a pillow in it and there were free movies and TV programs to choose from. Landed in Chicago 45 minutes early.


Please Aer Lingus enforce the carry on bag limits it was a full flight and nearly every passenger was hauling on a wheely suitcase. Those of us who had checked in luggage were asked to remove coats and duty free purchases from the overhead bins so that these suitcases could be accommodated which is both annoying and unfair!


We booked vegetarian meals and confirmed these via the booking agent Opodo. However when checking in it became apparent we had no vegetarian meal. The stewards on the first leg were great and rustled up a vegetarian meal for us they were good and I started to wonder what all the bad reviews were about. However during the next leg it was obvious - the staff never smiled and were not helpful with our vegetarian request. The inflight entertainment was not great a few new movies - it was a laugh to see movies from the 70's though. The return leg was not great we didn't even bother asking about the vegetarian meal as I couldn't face the stern expression on the steward. It was not a pleasant journey. Aeroflot is much cheaper than other airline and I would recommend it as it did the trick we arrived safely. So if you are happy to forego smiling staff have a passion for old Russian films and do not want vegetarian food you will love Aeroflot!


I have flown the Maun-JNB flight many times and everything has been great. Never had any delays. The last comments are from 2011 and 2010 and now I think they have a brand new fleet. My flight was nice - not the best aircraft.


Despite the reviews here I was pleasantly surprised. The plane looked new and the leather seats were comfortable. The 2 cabin crew were ok. The plane left on time and landed on time 2 hrs later.


Dusseldorf to London Stansted F7 276 (with Etihad) 17 August. Our family have travelled with Air Berlin for years mostly within Europe no problems except now they have an inefficient incompetent partner for the route Dusseldorf/London Stansted called Etihad operated by Darwin airline based in Switzerland. Etihad is never on time and 17 Aug flight from Dusseldorf was first delayed by 2 hrs then another 1 hr + then cancelled. That made 2 flights that day cancelled no reason given at the gate. Air Berlin say they aren't responsible and there was absolutely nobody to help reschedule flights. Etihad Regional NEED to be represented at both airports because there was no staff whatsoever so no customer services to help any of the many passengers.


Really good long haul cross Atlantic flights kind and helpful at staff check-in and for in-flight service. Good meals with drinks brought round in between. Planes seemed new with fresh seating and USB ports on the media screens. The short haul Stansted to Dusseldorf parts were delivered by Etihad Regional and again good in-flight service. The only slight negative was the time to check in on return they opened it 1.5 hours pre flight and completed 45 mins before the flight with only about 30 people in line the slowest check per person I've ever known. However Dusseldorf airport was lovely and smart for the wait time between flights. Avoided US Immigration hassles/poor customer service by flying Germany to Mexico.


The Business Class was very good and liked the beds. There was plenty of space but would prefer truly flat beds. Friendly check-in in Bangkok and food was better than expected. Allowed to stay in the Business lounge while I waited for the connecting flight to Astana. Business lounge in Bangkok was very ordinary and toilets were in a different area. Almaty-Astana-Novosibirsk. Everything was adequate and better food than I expected. These flights were still full.


The best direct flight between London and Almaty. Service is very good cabin crew are all well presented and professional. My only criticism is that I found the selection of wines quite limited. Everything else was as you would expect from a leading international airline boarding inflight entertainment landing etc. I have been a customer of Air Astana for the last 10yrs and can say that services planes and routes have all improved.


Excellent selection of drinks served by staff who knew how to mix them well prepared fresh food friendly and professional cabin staff newish plane comfortable seats  good music selection (I even have to admit I found the crass candid-camera-esk overhead TV amusing too then off the aeroplane and out of the airport and into a taxi in 5 mins max.


It was streamlined and helpful from check-in to arrival. The staff were unfailingly polite and helpful and did everything possible to make my journey pleasant. It took me a short while to work the seats but I slept very soundly when I had. There is plenty of space and it was an extremely comfortable way to get to Kazakhstan.


On time clean planes friendly FA's. Quite happy that they are enforcing the carry on luggage rule as planes now get off on time. I don't know why people are complaining about having to pay for food. Most EI flights are 2.5 hours or less. Eat before you leave or else bring your own food and stop complaining. I'm very happy with them and will continue to use them. For the fare you pay (if you book well in advance) I have few complaints about the service.


The only flight they could re-schedule us for was on 8th Nov and the only customer service they offered was a card with a telephone number. We approached the Aer Lingus staff in JFK who despite having no obligation to help us said they would see what they could do. In the end they managed to accommodate us on their flights and got my family back to Dublin The Aer Lingus staff on the day showed customer service at its very best.


Quick boarding at TXL. They gave snacks and drinks during the flight from TXL to VCE. Very polite and friendly crew.


The comfort and service was of highest standard and compared favourably with airlines with better reputations.


This was a good flight it departed and arrived as schedules and the luggage was offloaded efficiently at Almaty. There was a slight hiccup with the check-in and I did not get the seat that I had pre-requested however I finished with a better seat. Flight service perfectly adequate and I was spoken to in English when they realised I was not a native Russian speaker. I had no problems on what was a comfortable flight.


Very full flight and a booking error in my row which resulted an upgrade to Business Class. Food and service quite friendly with some preferences being given to those who had paid full business class fares. Seats were comfortable recliners and I was a little surprised with the legroom. Service was good and the English better than I expected. Economy class gives value for money but I think that Business Class does not.


Flight was on time staff pleasant and seat pitch reasonable. My only quibble was that in Row15 service arrives last of all.


Cabin almost full helpful and smiling stewardesses despite demanding passengers regarding their choice of meals. Missed a glass of wine but no alcohol on this segment.


I have to say out of all international airlines I've flown Aeroflot is the most out of date with their entertainment technology. The seats while old were leather and soft and I slept for the first time on a flight. Hong-Kong to Moscow was 1.5 hrs late due to winter storms. Trip to Shanghai was on time and the plane almost empty so every passenger could occupy an entire row. The food was average and the staff do not smile but that's just the culture. I would fly with them again one of the better airlines in the cheaper price bracket.


Was nervous after reading all of the comments here but the flight was very good. The IFE was perfect small TVs on the back of every seat in economy with more than enough movies TV shows music and games. Food was decent enough for the price water was served periodically. 5 bathrooms: more than enough. Staff was pleasant enough. Only problem is that the 2 hour layover in Berlin Tegel was hell. Berlin-Tegel Airport is designed terribly and was under construction when I flew but that isn't Air Berlin's fault.


There was a 3 hour stopover at Berlin Tegel which wasn't great but no issues whatsoever with Air Berlin. Both flights left on time aircraft was newish and clean service was pleasant despite a fully loaded plane and they also threw in coffee and a sandwich. No inflight entertainment but hey on a 2 hour flight who needs it? We were very happy with what was delivered for the price (Italy to Sweden for just $200) and I wouldn't hesitate to use them again.


The seats were the same pitch as Qantas (31") flights departed close to schedule and drinks were served despite the short flight time. The only slight criticism I have is that their website is a bit tricky parts of it rely on Flash which may be why I couldn't get an English version to load on my mobile device also whenever I tried to put my passport details in I got an error - if this happens try selecting "No passport" this worked for me. I'll definitely choose them again if I'm flying their routes - great effort!


Checked-in online but offered a better seat at the airport which is nice of check-in agents. Domestic legs on newish A319 with plenty of legroom in economy. ALA-PEK on rather tired B767 with ancient bulky ceiling TV-sets and stale interiors but the flight and service very good. Had seats 29A+B for myself (exit row seats) on both flights with huge legroom. Special meal delivered as requested. ALA-PEK-ALA are the night flights so service was unobtrusive if you like which is good for couple of hours sleep. Excellent experience with Air Astana (although no competition whatsoever in the local market therefore fares are quite expensive.


Ppolite staff food very reasonable a good selection of drinks and in-flight entertainment. On occasion the flights can be late but this is more due to the weather and the odd mechanical hiccup however this has improved. You may find this airline very expensive (Amsterdam to Atyrau) with 50% saving to be had via other routings. These comments relate to trips Amsterdam to Atyrau Atyrau to Aktau and Istanbul to Atyrau over the last 3 years.


We had trouble at the beginning. Although we checked in on the website they couldn't provide the same seats so we had to sit separately from my wife. They also sold 1 ticket for 2 people but they just couldn't do anything with the situation. The only way would've been to seat one of these guys to the business class. We waited 2 hours on the plane (of course some people missed their connection in Bangkok in the result of this unprofessionalism) until they saw no other solution but that. Very unprofessional attitude. Later on cabin crew were helpful and friendly food was OK good classical music channel to listen airplane relatively new clean very small legroom though for a tall guy.


A very pleasant trip good service from cabin crew. Slight delay returning due to circumstances outside Aer Lingus control. Catering is paid for but not too expensive. Competitive fares make this route worth considering on Aer Lingus.


Spacious Economy Class and a very good value for more than an hour flight. No delays on time.


Check-in and inflight service was excellent in spite of our very limited Russian skills. Good inflight meals at no charge. We had switched our overseas flight from Aeroflot to Delta because of poor Aeroflot reviews (should not have done that). The return Moscow-JFK Delta flight was 3 hrs late causing many on the plane to miss connections at JFK while two Aeroflot planes left on time and made their connections. SVO terminal was beautifully clean modern and bilingual with efficient service in stark contrast to the poor arrival image given by JFK.


Small problems with check-in at Omsk and only received one boarding pass. Breakfast was good and the service leisurely for a 3 hrs plus flight. Plane was full and the flight left and landed on time. Was surprised that they had an English language paper on board. This is an improvement on previous internal flights. Moscow-St Petersburg is a short 80 min flight and received a quick and light second breakfast which was just adequate for this flight. Again the flight left and landed on time.


Flight attendants are 40+ ladies but cool and friendly food was very good even though it was a low calorie pre-order meal. The plane was without individual IFE but we received portable movie players with a decent selection. Overall on-board experience was great while airport experience was so-so. Business lounge at Sheremetyevo airport was awful with plastic forks almost no food available no A/C. Aeroflot Business Class is a very good value for money.


6/24/14 AB 7420 TXL-ORD. I had the privilege of flying Air Berlin business class last week from Berlin to ORD. It was my first time with Air Berlin. The seating was the best I have had. The staff were friendly and efficient. On my return from Berlin-ORD I had the best airline meal I have had. It began with a Thai beef salad and I selected Beef Slices in water chestnut sauce for an entree. Both salad and entree had very tender beef. The cold meal was also very good. A recent review said the new business seats were narrow. At 300+ pounds I found it to be fine. I'll definitely fly them again.


Air Berlin is a very nice airline. They gave everyone a complementary sandwich and a drink. Entertainment was okay just a little hard if you are a bit far from the dropdown screen. Staff very helpful.


Left and arrived on time. comfortable seating. No food served; just a 50cc bottle of water handed out. No inflight entertainment.


Although we stayed for a night in Busan and then flew to Seoul the next day the airport staff were very helpful and friendly they helped me reserve seats for the second route with leg room. The ticket fee was still attractive even though it was during their New Year. No choice for the drink (only Jeju orange juice) inflight. No delays.


We were late out of Almaty but that was not a real problem as the service on the plane was professional. The seat pitch is okay for the 4 hour or so flight to Dubai as is the food. Entertainment was via overhead video units but it was fine to view. No problems with disembarking in Dubai. Equally the return flight was good leaving Dubai at 2300 - good food and service on board.


I have to say the service has greatly improved. The seating is classic but very spacious. The plane is aging but clean. The onboard service is fair to good and IFE surprisingly diverse. I checked no for "value" for money because this ticket costs double the price of a twice as long flight on CX or AF.


New and spotless A320 plane. Comfortable seats and decent food on both legs. Colleagues had warned me about SVO but found Terminal D in SVO to be first class: very efficient good signage good services. Both planes late by 30 mins but that's about the only negative thing I can say. All in all a good value for money.


I decided to take this trip because Aeroflot recently replaced old fleet on this route with new Airbus A330 and because ticket was quite cheap. The plane is really good food and service are good too. On both legs boarding was efficient and flights arrived on time. The drawback is departing from old terminal F while most Aeroflot flights depart from new terminal D. Check-in and security are much easier in D.


Food is great new A330-200 entertainment systems are very good with a big choice of movies. I am loyal to SkyTeam and was forced to used Delta a few times on my journeys to Russian. I realize that Aeroflot staff do not smile always but other things compensate for it. I'd rather not be hungry and bored with okay staff then be hungry and bored onboard of Delta planes.


Can't understand what all the bad reviews are about. Both flights were on time using an A330 with the cabin in a clean good condition. Not a lot of space in economy but I wouldn't say it was much worse than other European carriers. IFE is excellent with a very good selection of Movies and TV series. Food was OK but nothing to write about. Considering the low price and punctuality would definitely use them again. Only negative is Tegel airport which is simply not designed (or capable) of handling large aircraft - but that is not Air Berlin's fault.


The plane was packed but the staff still did a great job. They gave a coloring book and stickers to my children. They enjoyed the flight. Water was served. The inflight magazine was in both German and English and had some good content. There was some turbulence coming into Berlin but the pilot handled it well and landed.


Check-in courteous despite I arrived pretty late. No inflight service for such a short flight they served orange juice but it was not necessary to do so if fares go lower. They have an interesting selection of duty free shopping on the plane it's worth trying it. Uneventful trips and luggage arrived safe and sound. I'd wish they offered more routes into Korea from Fukuoka. Very user-friendly website that allows to catch good fares and per it's seat selection. Flying BX was a nice surprise.


User-friendly website made the ticket purchasing easy. Departure delayed 20 minutes but the plane arrived on time in GMP. Orange juice and water served on a very short flight. FAs were friendly and efficient. Seat pitch and leg room may be a bit tight but I believe it's common for an LCC. Overall a great choice for those who want to take a domestic flight in South Korea.


Flight attendants great and tried to have a little fun with the passengers. On the way they served drinks (water/juice/coffee) and a fortune cookie. They also had some kind of draw for a few different gift certificates. Airplane very new and in excellent condition. Seats were quite close together so my legs were almost pressed against the seat in front of me even though it wasn't reclined (if you're tall it might be irritatingly tight). Overall though a pretty good airline and I will fly with them again.


I even wonder when they serve drinks on a 50 minutes flight (Seoul - Pusan). I'd rather have a cheaper ticket.


Check in smooth and the flight was on time. The plane was a new A320. IFE was limited but this was a 3.5 hour flight. The onboard service was adequate for a medium haul economy class flight. No complaints except for the incredible rise of prices on Air Astana International flights. From Kazakhstan we do not have much choice of airlines and Air Astana is still the only one with a descent safety record so I prefer to use it despite the ever increasing prices.


Great service great food an interior decor and outside livery that have a quality design. Air Astana customers include many oil industry personnel who have flown often worldwide and positive comments are often noticeable among passengers. Agree with a previous comment about FAs who are very pleasant. Service to Atyrau has improved leaps and bounds from the days when a worker cigarette in mouth and large hosepipe in hand used to bang the hull of the plane to talk to the pilot about refuelling. The airport is still a bus station though.


Seats are comfortable although not lay flat and space is more than enough. Their duvets are perfect. Cabin crew very friendly and helpful. Food is good service is second to none. Aircraft was clean and flights operated on time. On the ground staff are very helpful. However the Business class lounge is severely lacking in facilities in Almaty. Not even free drinks. In Atyrau there are no Business class facilities at all! Terminal facilities generally in Atyrau are severely lacking. Its not possible to get any refreshments in any way shape or form once you are in the departure lounge. Thankfully if you are just transiting through Atyrau to Almaty or vice versa you're not in there long. All in all very pleased with service its just a shame that terminal facilities let down the rest of the service. Sort that out and its 10/10! Keep up the good work.


Aircraft was clean and comfortable FAs polite and helpful. Flight on time. Only drawback was deplaning at LHR - passengers who were not connecting to another flight exited the aircraft first from the main door onto a jet bridge. Passengers with connecting flights exited last through the rear door down stairs and met a waiting bus. It seemed backwards to make passengers who might have tight connections wait until last to exit. Also since passengers were trying to exit from both the front and rear of the aircraft single-aisle aircraft it was difficult and time consuming for everyone to leave their seat collect their carry on and make their way to the exits. Perhaps this is a restriction coming from the airport rather than Aer Lingus but it seems like something that could be improved.


This time we travelled from Dublin to New York and back from Chicago to Dublin. Both flights on time. Clean and new aircraft good food excellent service and great films onboard!


All flights on time. Flights comfortable. Cabin crew very friendly and efficient. Aer Lingus is my airline of choice out of Ireland. Shame no IFE on flights to Canaries as flights are 4 hours in duration.


Access to SVO is tiresome but airport is first class : easy clean and helpful. Both flights on time. Aeroflot a new Airbus Nordavia an old 737. Pilot information good cabin service impeccable light food dull but adequate.


Flights were punctual staff was very friendly and attentive food was decent price was right. Legroom a bit tighter than our recent flights on American and British Air. But overall totally fine.


Like the fixed prizing. Makes you wonder why it has to be so stressful travelling in Europe with the likes of Ryanair etc. Would always choose Air Busan again.


Seat pitch a little tight but enough for me. Flight attendants a little abrasive but you can't judge an airline by one flight attendant! Overall good airline and it serves its purpose well; affordable no frills flying so that is what you should expect. South Korea is small so flights with Air Busan are only in the 1 hour range!


Their fleet is new enough and I know from some sources that they do their best to provide safety and best service. Sometimes it seems that the prices are too high but if you order tickets via internet you will get a discount especially on trips with some promotions. But this service is worth to be paid.


First sectors a 3.5h night flight and wasn't really crowded. I had a row for myself so laid down and had a sleep. Unfortunately after 1h they switched on the lights and served some food. I tried to continue my sleep. As we were delayed and as I didn't have an absolute proper Visa it took me a while for immigration. Searching my bag was easy even I was late and the belts already stopped. Air Astana had some helpful staff there and got my Bag from the luggage room in a minute. Finally I didn't catch my connecting flight. But the rebooking to the next Astana-Almaty flight worked without problems on this Airport. On this flight they served breakfast that was OK. ALA Airport is hell. Staff (even Air Astana check- in) is nearly not speaking English and to get to the domestic check-in you have to have a print out of your ticket as they don't know what an e-ticket is. Staff in-flight was always kind and helpful and had a good English.


Great experience! Helpful Customer Service. We arrived 1.5 hours early to DUB and on- time back to ORD. First Rate Movies and decent food.


Onboard A330 which was fantastic! Onboard one of Aer Lingus' largest aircraft for a 2 hour flight! Took off on time clean cabin flight attendants and inflight entertainment was fantastic! Would recommend them.


Cannot speak too highly of transatlantic sectors. Good time keeping clean cabin for today's airlines reasonable food. IFE was adequate for flight duration. Seat was comfortable enough again for the trip duration. What made Aer Lingus stand out on both transatlantic sectors was the service and efficiency of the cabin crew. My only gripe is the connection in Dublin where all of a sudden from being in a business class environment one has to jostle with other passengers. Perhaps they could look at having a dedicated point such as Swiss do in ZRH. Also the security point staff seemed overwhelmed with the scanner operator having to open bags too. I hasten to suggest that over worked staff can lead to lapses!


Friendly staff good meals and good seats. Only in the flights from Amsterdam to Moscow and back is no inflight entertainment. IFE Moscow - Beijing good and a lot of choices of music movies. We had friendly staff even smiles sometime. Meals good different and good quality. A few little delays but nothing more then a few minutes. One problem is that we fly on the old terminal F the people are rude and unhelpful but the new terminals are better.


Arrived in Moscow 15 minutes late but departure to Beijing was one hour late. Reason (de-icing of the aircraft) was announced. A320 on the Brussels- Moscow stretch older B767 on the Moscow-Beijing stretch. Service onboard was correct and friendly and meals of decent quality. I feel that good quality was offered given the very low fare.


Long lines slow and chaotic check-in at BKK. Planes spotless and economy seats reasonably comfortable. Crew did not stop passengers from standing up and opening the overhead compartment while taxiing. Onboard service was minimal. BKK-SVO crew performed their duty but without smiles. SU does not serve alcohol on economy class for the BKK-SVO route. Onboard food has nothing special to mention about. Limited drinks and entertainment choices. SVO transit security checks extremely slow since there was only one counter. SVO has been renovated since I last passed through this airport. I did not expect much and the ticket was the cheapest!


Excellent Airline. Food was good. Helps so much to have a few screens to look at during a flight. The staff were so kind. The funny thing I noticed was they advertise more for Etihad than they do for themselves. Would definitely fly them again.


Staff polite and welcoming and the food good. We had first run movies TV shows games. We flew from New York to Ireland to Italy and back. Would recommend this airline 100%.


All flights were on time A320 nice and clean with leather seats that have head rests. Flight attendants have always been friendly providing excellent service. Check-in at the airport and getting an assigned seat is particularly nice and makes standing in line for boarding unnecessary. Great value for money and I fly with them on every opportunity.


Except for a bottleneck at Moscow airport the return flights were okay - good food limited inflight entertainment reasonably pleasant cabin staff. I would fly with them again if they continue to offer their low prices. The bottleneck at Moscow - transit passengers had to go through one security machine - completely inadequate for the number of passengers.


Air Berlin flies this sector on behalf of Etihad. A satisfying experience. The plane was only around 60% full so I had 2 seats to myself. The seats were a bit cramped so it would be uncomfortable if the flight was full. Very nice and friendly crew who chatted and socialized with the passengers. Food was not bad at all I was actually dreading German food due to my previous experiences with Lufthansa but Air Berlin's food was obviously from Abu Dhabi airport and tasted good. Smooth flight no complaints at all.


I had trouble at Moscow Sheremetyevo airport at check-in on 27th January my seat booking could not be found even though I had rung the day before and was assured I had a confirmed seat. I was sent to Domestic terminal D to a Korean Air office that did not exist - I rang the airline and again was told my seat was booked and confirmed and after going to the service desk at Terminal D being yelled at by a charming girl I did receive help and a man from Aeroflot escorted me back to Terminal F. I had 4 attendants then check me in and one was waiting at the gate to see that I was OK and to tell me to checkin again at Seoul for my flight to Sydney. The flight was fine food was good and the service was fine. Russian airports are very difficult at the best of times I only speak a little Russian but I have travelled with Russians and it is also difficult when there are problems for them as customer service is terrible one. Russia is not a country where it is easy to travel - at airports there is often no trolleys no one who speaks English and rude service.


Food and drink were free unlike many American carriers and found the food to be quite good. I did experience a horrible lack of organization and enforcement of the rules. No one would take their seat and flight attendants would not intervene to get things moving faster. Thus my flight from JFK was 20 minutes late taking off. Other than that the service was professional. Dinner was served quickly along with several rounds of drinks none of which were alcoholic. During landing I experienced the same disorganization and lack of enforcement of rules. When were on final approach to Moscow a woman entered the bathroom and would not leave. There was some attempt at removing her but not nearly enough. The flight to Kiev was more of the same passengers refused to take their seats until the plane was actually moving. There as little to no attempt by the crew to seat them. Our flight was delayed over a half hour because of this. Inflight service was good perhaps better than the flight between JFK to Moscow. Despite the short flight a meal was served and drinks came frequently. Overall my complaint was the lack of effort to get the passengers seated. The flight attendants knew enough English to make ordering food and drinks easy despite me not knowing a word of Russian.


Pleasant and straightforward flight on time. Clearly not the most exciting option as it is a low budget carrier but excellent value for money.


Modern aircraft both flights with Boeing 737-700 one brand new with Dreamliner interior very nice. Good service from flight crew got 2 drinks and offered sweet or salty snack. Crew was nice and smiling. Pilot informed during flight and arrived on time in Berlin. Baggage was quick on belt. TXL is an old airport and that is not to blame Air Berlin for that. Return flight was nice as well crew gave me a 3rd hot drink that was a nice touch. Plane was not full and the service was nice and with a smile. Much better than Germanwings. I wish Air Berlin would fly CGN-HAM.


We flew from Bristol to Boston connecting in Dublin. The regional flight was on time with quite poor legroom but we arrived early in Dublin. We changed terminal on one of the buses. The 11am flight from Dublin to Boston doesn't clear immigration in Dublin but it was no big deal. Non-alcoholic drinks were complimentary but things you had to pay for were obviously overpriced. The crew were pleasant and the entertainment was fine. Overall the flights were very good.


Service was superb both ways. Staff friendly on both transatlantic flights and on Glasgow - Dublin / Dublin - Glasgow flights. I would have no hesitation in travelling with Aer Lingus again.


I agree! I flew one way from Yerevan Armenia to Moscow and on to Los Angeles. New Airbus planes good leg room and above average meals. The flight crew seemed like they would rather be elsewhere and were not very interested to assist when someone had taken my seat. I had to stand for a while and then took matters into my own hands and found another seat.


Fine crew meals and planes. Boarding in A319 in Oslo took some 40 minutes most of which were spent inside the aircraft waiting for other passengers to take their seats - thanks to lack of management and guidance from the cabin crew. Due to this arrived to Sheremetyevo D with a 35 minutes delay cutting my connection time down to 40 minutes. Passport control /customs very fast. Waited for luggage about 15 minutes. Ran to the transfer desk where two of the three staff said they can offer re-booking for a later flight to LED. However the third representative was extremely helpful did few phone calls to warn the gate that I am coming and basically ran with me through the corridors carrying my luggage to the LED flight gate. Unfortunately the flight to LED was delayed people were standing at the gate for 40 minutes hearing no info but only "5 more minutes!". Finally the gate personal announced cancellation of the flight and we were rescheduled for the flight departing in 2 hours. On the way back from St Petersburg everything went smoothly I even did not need to pick up my luggage at Sheremetyevo for customs clearance. Service and flights were just great. Aeroflot does change for the better but has to put more effort into ground staff training and customer service. English training for the crew is necessary as well. As for lack of smiles - I guess this is simply a cultural feature - Russians generally reserve smiles for situations of fun and/or pleasure and apparently Aeroflot staff do not feel much of either at work.


Amsterdam to Moscow can be compared to a flight with any European airline you get even a warm meal. Moscow to Bangkok was excellent service was good even though the crew did not speak good English. Announcements in English were very difficult to understand. You get a warm meal twice and in between drinks and snacks. The selection of drinks is awfully poor for a long haul flight. Aeroflot does not serve any alcohol on flights to Bangkok but they also have not replaced those alcohol drinks with anything else. You are served only Cola Fanta Sprite water tomato juice apple juice or orange juice tea and coffee. Inflight entertainment was excellent with many films and games as well as music. The only negative thing we could find was the fact that Russian passengers do not take safety matters very seriously. We heard mobile phones ringing and passengers going to use the toilet during approach! Apart from the routine announcements and checking seat belts the crew was not interested in telling passengers to behave.


The seats were small and the leg room is very small. I usually travel this route through Aer Lingus which has a lot more space and more comfortable but unfortunately they discontinued this route. The flight attendants for my flight was rude and not nice. They didn't smile and if you asked for anything it seemed like you were bothering them. The food was the worst. Would not use this airline again. The price was very good though.


There was the choice cheese or chicken sandwich. The food you have pay for was a little bit better but still not worse the money. The flight was not expensive so I would recommend this airline.


Never a problem on EI clean plane nice crew reasonable (ish) price for snacks and drinks and T2 in Dublin is a breeze. Why they don't try and sort it out and try to become a 4 star airline is beyond me if Virgin Australia can do it and they can't touch EI on some levels then what's stopping them?


Check in at LHR got us an earlier flight aircraft clean and seating very comfortable. Cabin crew on both sectors were very helpful legroom ok for a short haul flight. First experience with Aer Lingus and will use them again. Overall very pleased.


Very professional crew frequent updates from the pilots arrived 50 mins ahead of schedule food was very nice for economy class. Cabin crew very attentive and always checking up to make sure everything is okay and offering more free tea and coffee. Cabin was very clean and bright and quite quiet. IFE had a large range. Pre clearance at Dublin airport was fantastic and meant we were out within 25 mins once we reached Chicago.


New A320 polite staff good food. Price was cheap. I would fly again with Aeroflot.


First flight an A319 seats quite comfortable with good legroom and delicious dinner. Moscow-Havana new A330-200 seats good although they don't recline were much. The biggest drawback was that IFE offered a very limited amount of movies and TV shows no where near main competitors.


AB cancelled the original DUS-MAD flight which was quite a nuisance. So had to fly via Berlin which added 3 hrs since they didn't offer to fly direct on their OW-partner Iberia. On the positive side: very punctual flawless performance. Free drinks and a nice snack and only 80 euros one way. Seating in 737-800 to TXL cramped. Luckily an empty middle seat. Otherwise it would be hardly bearable.


Long time ago since I last flew with Air Berlin and it was a positive surprise. Both flights on time. Cabin was very clean and spotless seats are nice and not cramped. We even got coffee and tea on this one hour flight. FA's very friendly. Overall a very good experience and I would fly Air Berlin again on European routes.


I expect that here by the staff on US carriers but not Aer Lingus. Otherwise the flight was faultless.


The economy class product its getting better after dipping for a few years. Most of the A320s now seem to have the more comfortable seats with moveable headrests and a little more legroom than before (29 rows now instead of 30 I think). I'm an occasional flyer on this airline maybe half a dozen times a year mostly Spain-Ireland or Germany-Ireland. The staff are still pleasant if less experienced. It's a significant notch above Ryanair in overall product and service and worth a premium (often there is none). Pricing overall is competitive.


Great flight. 8 hour trip non stop great entertainment and staff service was excellent.


Air Berlin 7460 code-shared by Etihad. The seats don't offer much space but I was very impressed by the personal entertainment system. It basically looked like a tablet - very sharp display touch screen fast response. I've haven't seen such a great system anywhere else yet (I only fly economy though). When somebody's unit stopped working the flight attendant brought a replacement! The only drawback of this was the fact that it was a night time flight so I tried to get some sleep rather than spend the time watching movies.


The staff seemed very courteous and keen to engage in small-talk with customers. DUB-LHR flight not brilliant more down to bad luck than anything else on this flight it was more the people I was with that caused aggravation behind me shaking my seat back and forth as if it was a play-thing. This wasn't helped by the person in front of me reclining back so there little room. I am not questioning the plane attendants or cleanliness.


Excellent airport new route from May. Aircraft was nice clean ART42 nice leather seats which had plenty of legroom for the 1 hr 35 minute flight. Excellent inflight with smiling hostess.


I'm a regular user! Staff are always lovely and will go the extra mile to help you if you need it. Planes are clean and on time. I'm taking a longish haul to LA in August and am going via DUB not only because they have excellent fares but I'd pick them over United Delta BA or Air France any time.


Excellent airline which offers very competitive prices but also good service. The flights from Moscow and back were on time. The connections in Dusseldorf went smoothly. The transatlantic flights were great. I enjoyed excellent entertainment system which provided wide selection of great movies and music. The food were very tasty and fresh. The staff were very efficient and polite. All in all a very pleasant experience. I would recommend not to economize though and pay some extra fee for the preferred seat selection since the leg room is rather scarce.


Check-in was straightforward and both flights pleasant and uneventful. Excellent product with good crew and well maintained cabin. No complaints!


Food was excellent and IFE was fine with recent movies and plenty of music and games. The seat was not that comfortable as it was not a "Lay flat" but had a slight angle. Still managed a few hours sleep. Crew attentive and pleasant throughout.


Great service both during the check-in process and onboard on both flights. Very good IFE and decent food. The fact that you have to pay for alcohol is a bit annoying but it is becoming the standard in the industry. Clearing customs in Dublin is a great plus. Overall a very good experience.


Used the Air China Business Lounge which is consistently disappointing. Flight was ready to leave the gate on time but ATC had grounded all flights due to pending thunderstorms. The captain did a stellar job keeping the passengers informed while we waited on the tarmac for 4 hours. The crew served water, juice and snacks during this time. Once airborne, the service was prompt and FA's generally friendly although a couple of them appeared to be annoyed and uninterested in their job. Dinner and breakfast were OK with reasonable number of meal and drink choices. The pods are at the end of their service life with cushions becoming inadequate for restful sleep. IFE content was mediocre and sound quality was poor. Due to the lengthy delay in Beijing, I missed my connection but the wonderfully polite and helpful agent who took my call at AC's Concierge Desk had me secured on the very last flight out and even had my boarding pass delivered to the arrival gate in Toronto. It is nice to see there are still some service-minded people left at AC. The flight from Toronto to Montreal had very basic service given the short duration and the time of day. Luggage delivery both in Toronto and Montreal was shockingly slow.


Vienna has this amazing facility where if you fly Air Berlin or Austrian you can check your hold luggage in at the city train station up to a day before and take the express train out to the airport. We made use of this facility and despite being a bit doubtful everything worked perfectly. Thanks to this we had no waiting time at check-in or at the airport. Boarding was orderly and quick even with only one person at the gate. Flight crew was friendly the plane being a newish A320. Inflight snack was okay nothing special but I've seen worse airplane food. On arrival in Rome we had to wait over half an hour for our luggage but that seems to be par for the course there. All in all I'd fly them again.


I generally have low expectations of airlines today especially when travelling with my national flag carrier British Airways. I was pleasantly surprised by this flight. Yes Economy Class seat pitch is just 30" but the scooped out seat backs help in that respect so you gain a little knee room. The food was pretty good that is to say I've had a great deal worse and the crew were friendly and attentive at all times. I particularly liked the entertainment system which worked well and had large seatback screens. All in all for an Economy Class flight of nearly nine hours not a bad experience.


Cabin attendants were friendly on both flights. Even landing on time at FRA due to full spots we had to wait on a taxiway for 10min. Outsourcing ground staff at TXL could not answer where the AB lounge was. "I don't know" with smile.


On our return flight the plane was once again delayed 30 minutes. In March we made the same journey using Ryanair and there were no delays. It is very difficult to contact Aer Lingus as they don't give email contact details.


Very reasonable flights but we did not check-in any bags. Check-in with iPad was simple and straightforward and we breezed through security in both directions. ATR-72 plane was ideal for this short flight. The propellers are a lot louder than a jet plane but the 2x2 seat layout is much more suitable for most travellers than the usual 3x3 you expect on sort haul flights. The planes were comfortable and well maintained and the service both ways was professional and friendly. Overall a perfectly acceptable for the short route with an excellent frequency to Glasgow. Much better value for money than the competition (Ryanair from PIK which is invariably more expensive and less frequent). My only real complaint is the need to bus passengers out to a very remote stand in Dublin.


Flight went very well. All on time. Polite staff and good "meal" on board. I would recommend.


Lounge access at Heathrow and very nice lounge in Dublin - impressive airport. Flight from LHR-DUB was very full and uncomfortable. Flight from DUB was in new and very clean A330 - only 10 passengers in business class. Excellent service and very impressed with the food quality. Seat was comfortable and spacious. All in all a good experience - would not like an overnight flight as the seat was not at all comfortable for sleeping - angled type and impossible to get comfortable in that position - also a bigger pillow than the regular economy version would have been appreciated.


Ground staff were not very good they seated the group in different rows but they handled hand luggage in an efficient elegant and professional way. No room inside the cabin? No problem they check it in for you at no extra cost. One appreciates such details when dealing with a bunch of students and all their souvenir purchases. As for the flight - peaceful even though I could have used some more leg space.


Short flight BHX-DUB was fine. Clean plane friendly attendants but cramped leg space which is fine for such a short flight. I had prepaid for my seat selection but due to aircraft change DUB-JFK I was moved to back of plane. I complained to attendant at gate in DUB who apologised and offered to put me in a window exit seat as there were no other aisles available. I preferred the aisle and so stayed with it which turned out to be fine. FA's are for the most part very friendly except for a couple on the return who were efficient but not really friendly. The best thing is being able to go through customs for the US in Dublin on the way out. No lines and easy to get through. ATR on the way back from DUB-BHX looked very old and not very well taken care of. Overall I liked Aer Lingus and plan to fly them again next time I go to the States.


Airbus A320. Boarded 30 minutes prior to departure and left ahead of schedule. Terminal 2 in Dublin very clean modern and spacious. Cabin crew friendly efficient and professional throughout. Purchased drinks and snacks which were of good quality and sold at reasonable prices. Seats leather and comfortable with acceptable legroom. All in all a good flight. The only negative aspect was Madrid Terminal 1 which is old fashioned and lacked any decent facilities.


Seat was ok but a bit snug width-wise. Queues for the loos tended to stand right in front of me so it was a busy area. Inflight entertainment was good but would benefit from more recent films. Cabin crew were friendly and helpful and always happy to answer questions. Food was really good, a lot better than other economy flights I have taken. Coming back I upgraded to Business Class and was given seat 7a. I didn't get to choose as I missed my original flight due to a connecting flight cancellation so was just happy to have made the flight. Seat was ok but uncomfortable in fully flat mode - it would have been a lot more comfortable with an extra cushion layer. Flight attendants were friendly but rushed to get everything done before people wanted to sleep. Food was good but some choices ran out quite quickly. I liked the idea of pre-ordering breakfast and letting them know if you wanted to be woken for it or not. Overall a good flight, a lot better than the experience I had on my connecting flights with Jazz


Good service good staff good food good wine and drinks but the seat was horrible.


Tale of two airlines. Web check-in on the way out went well. Full load but crew was helpful arranging hand luggage. Dealt well with some difficult passengers. Crew professional some very friendly. Check-in machines on the return worked well. Passengers seated in the back where allowed to take big hand luggage with them. Those in the front were not so felt sorry for those who paid even more than for a standard seat as they either had their bags checked in for pick up or had to store it at the back of the plane. Front two crew members absolutely unmotivated and yelling at passengers. Prices no longer that cheap. Terminal 2 is ok. Flight to Dublin would be a 8. Back would be a 3. Buy onboard choice is good and prices are ok.


GVA-DUB in economy and DUB-MCO (Orlando) in Business. Both flights on time and impressed by the cabin staff. The Dublin to Orlando flight was lovely - very nice food and wine(s). Seat - not a flat bed and was very comfortable for sitting for sleeping it was not and I cannot imagine spending a night in it. Our bags were tagged through from GVA-MCO and when we checked in for DUB-MCO flight only 2 could be located. Counter staff went out of their way to locate and re-tag the "missing" bag. Pre-clearance for the US was speedy and pleasant. All in all we were very impressed - service and price both right!


First leg to Toronto left and arrived on time. A small but tasty snack and full bar service was available on the short flight to Toronto and the FA was friendly and very efficient. Flight from Toronto to Beijing had an orderly boarding process and was ready for departure however a last minute delay was encountered to remove luggage belonging to a passenger who did not show up. The aircraft interior looked in dire need of an overhaul with floor boards torn off at the pods, food splattered on the pod walls and side panels of the seat hanging loose. The service from the FA's was warm and conducted efficiently. Food was of reasonable quality and quantity and it was good to see an updated menu. There was a good selection of wines, spirits and soft drinks but there were no hot beverages available during the 13 hour flight due to a maintenance problem. I learned later in the flight that the very same aircraft had been suffering from this for the last three weeks. IFE was disappointing as the content had not been updated for the last four months and did not match what was advertised on their website and magazines. The pod style seats need an upgrade as they are worn out and becoming uncomfortable. The flight arrived late but mainly due to congestion in Beijing. Luggage was delivered promptly. Overall it was an OK experience but lack of coffee and tea on a very long flight (especially to China) was inexcusable.


Food quality is poor, but no worse than most other airlines.


I took the 2 hour flight from Zurich to Dusseldof and then Dusseldof to JFK. There is no sign outside Zurich airport about Air Berlin you have to discover that its Check In area is at 3. Check-in line was short and easy. The plane arrived at Dusseldof with no gate so a bus took you to the door. Once you exited the door you enter Germany. You have no idea where you were. I found out I had to move from the arrivals area to the departures area. I had to go trough the security check and then get my passport stamped. The inflight service and food were excellent. There were two meals. Flight attendant provided non-stop service and distributed water bottles. The programs on the monitor were excellent and the screen has very good resolution. The flight map was not working.


Generally acceptable but quite average. Services mostly on time and the journeys smooth. The Aer Lingus Dublin lounge is very pleasant and the staff helpful. Many cabin staff have an unpleasant attitude that suggests we should be thanking them for giving us the opportunity to fly with them - we expect to be treated with at least a bit of respect! The loyalty scheme is not great - they will not provide points for basic non-flexible flights.


Great airline to fly with when travelling with children. Flight attendants seem to make even more of an effort with them. Like the look of their new inflight menu and what we bought onboard was tasty. T2 is a pleasure compared to what DUB was previously.


Good value for money a step up on the appalling service that we expect from the legacy US carriers but pretty minimal. This is a code share with United and for all intents a United flight in Aer Lingus livery and standard legacy service issues (complimentary and edible meal but you have to pay for alcohol and snack services). A330 was clean and serviceable. Economy had the usual cramped seats. IFE system is good. For the price it is good value.


The flight to Dublin was with Aer Arann which was fine for the 50 minute flight. Flight to Chicago on A330-300 and we sat in a small three row cabin just behind business class which was excellent. Crew were friendly and professional and the meal was standard economy fare. Only one bar run so if you wanted wine with your meal you had to purchase it. The return flight was only 6.5 hours which was great and the catering was very tasty. Overall a very good product by Aer Lingus.


Overall quite satisfied with Air Berlin. Check-in at JFK quick and staff accommodating in helping find me a good aisle seat (I am rather tall). Gate staff and boarding were fine. AVOD fine although TV choices were a bit limited. Seats are comfortable legroom should be more than adequate for someone under six feet. Cabin crew were polite drinks service was punctual liked the whole bottles of water handed out. Food was merely decent. Return flight same comments although TXL gates leave a lot to be desired. Overall I would recommend AB; despite their lower cost they are indeed better than most United States carriers when it comes to Economy long-haul.


Returned from a cruise which ended in Venice. First took a short flight to Dusseldorf to then catch the connection to JFK. All connections were made on time. The Air Berlin flight staff were all very congenial. Was able to watch three movies on their entertainment system to pass the time. Food was good. "Open" bar even better. I would definitely fly Air Berlin again.


The whole experience was excellent. Crew were professional but friendly seats comfortable the food delicious and choice of wines good. Given the price we paid - roughly half that of the other airlines we generally use - the service represents great value for money. A shame they don't offer business class on European services but we were still able to use their lounges at LHR and DUB.


Very organised and efficient boarding with on-time departure from DUB. Smooth flight and early arrival into BUD. Cabin crew courteous although a little functional. Return flight delayed 40 minutes. Pilot and crew apologetic for delay. Plenty of information given on routing arrival and weather. Cabin crew were friendly and accommodating. Problems with excessive hand-luggage is regular on this flight but this was dealt with at check-in and by onboard crew efficiently.


Really can't complain about their short haul product - both flights were on time a drink and a snack offered and crew on both legs were friendly enough. At least the short haul service is comparable to established airlines such as Lufthansa or BA. Will definitely use them again in the future.


Airbus A320. Both flights on time. New planes with decent seat pitch. Attendants friendly and professional. Lots of information from the cockpit. Good value for money!


Boarded Airbus A330 on time staff both pleasant and efficient ensuring a quick boarding had seat just behind bulkhead for business class. This area contains 12 or 14 seats and is worth paying extra for - comfortable and entertainment excellent. The flight was nice crew keeping us informed on route and weather etc meals passable at best! However on par with most other carriers from my experience overall a nice flight and felt well looked after.


Unfortunately before we left I broke my foot and was on crutches for the trip duration. We signed up for handicap assistance through Air Canada. They were our flight provider for every leg of our journey. I am so impressed with the service Air Canada provided. At every Check in, one or more Air Canada representatives were there with a wheelchair to transport me (with my 78 year young mom), to the next flight connection. Everyone who helped was courteous, experienced and efficient. It made the trip so much easier, and there were some very tight connections, especially in Toronto. Thank you so much for your outstanding service Air Canada. My only complaint is the new $20 baggage fee which is the only reason my review is a 9 instead of a full 10. I wish it did not exist


Both flights delayed: in Berlin they announced 10 mins but it turned to be 25 mins when we boarded. There was an apology from the captain. Return flight also delayed this time nobody announced anything and we had to wait. When for a 55 mins flight you have a delay of 20 mins it is not that good. I found the crew not necessarily rude but there was no feedback from them there were just doing their job and waiting to finish and go home. I keep asking myself how small a sandwich can become? At Air Berlin they succeeded to make the snack smaller and smaller. The Inflight Entertainment is becoming more and more "commercial" and there are no more films or cartoons.


Quite expensive in most cases as booked quite late but were either not much more expensive than Ryanair or less when you factor in that you would have to pay for priority boarding with Ryanair whereas can book a seat for free on Aer Lingus. But there's no comparison between the two. Very good experience and T2 at Dublin is a fantastic improvement on T1. AL have just launched a new Sky Cafe menu that looks tempting and very well presented although it is a bit misleading to be presenting the full Irish breakfast on bone china when it actually comes in a silver foil tray! Cabin crew without exception very professional and friendly although when I was standing at the back of the cabin waiting to disembark at Manchester it was a bit sad to hear two of them complaining about their jobs. It's not the same as it used to be. But given the choice I would choose AL over any of their competitors out of Dublin.


I have flown this route with Ryanair and although it is marginally cheaper (£5 or so) Aer Lingus is worth it. Much more comfortable cabin and seats friendly staff and excellent service. Arrived to destination early.


Although the Toronto to Copenhagen flight is relatively short - only 7 hours - it gave me a chance to experience the excellent new product and service. Business class has a spacious 1-2-1 layout in what AC calls private pods. Private they are for you very much feel isolated from the other passengers, which I appreciate. I love the 787 big windows. It makes you feel more connected to the exterior. I also loved the new IFE with a great touch-screen product. You can view your menu and all your wines on the screen. Food was superb - this time had an outstanding chicken tikka masala. The sparkling wine though, could be improved. It's too sweet for my liking. As is expected today, the seat converts to a fully-flat bed. When sleeping, perhaps the seat is still too high up for sometimes when turning around I would hit the front console with my hips. I don't have big hips. What I also loved about this pod is plenty of storage space. It was worthwhile to fly via Toronto to Europe from New York, just to avoid the American airlines.


The Embraer 190 has a spacious 1-2 business class layout, with comfy cushy seats. What impressed me most is that we had a proper meal-service which I very much appreciated. This is very rare in North American skies these days.


Kind and humorous staff both on the planes and at the airports. The food was tasty and more than enough also plentiful drink runs. Then before the staff retires for about 2 hours one receives a small bottle of water-never had that happen before. As can be seen the staff presence is great throughout the flight. The Inflight Entertainment is good too although the TV series were a bit outdated. The plentiful amount of films made up for that again though. On the night flight we were given a large amenity kit with tooth brush and paste socks ear plugs and a eye mask. Only problem is the tiny seat pitch. Even if the person in front of you doesn't put back his chair your knees touch the seat in front of you.


Assisted to the whole family in getting seats at the front of economy class. Dublin is a very clean airport to fly through but I went with Aer Lingus before the big move to terminal 2. Terminal 1 is still very nice. During the flight the cabin crew were nice and food was lovely. All together a lovely flight.


Flew on an A320 both ways. Very high density and seats tight. Delay of 30 mins both ways. Very friendly staff and actually made you feel that you were important to them as a person not a customer. Food was lovely and landing was extremely smooth as usual.


But it offered the best direct option from Vegas to Calgary. Our 737 flight was full, but the coordinated boarding process got everyone aboard quite quickly. Service was attentive - the FAs look over-casual, but the guy who looked after my wife was good with pillows and blanket. Perfect 10/10 landing in Calgary - complimented the co-pilot on his effort. We also flew Vancouver to LA in an upgraded 767. Again, full plane, but luggage space and legroom quite adequate. Entertainment via iPads.


Even with Altitude status - so I can get a bullhead seat - the direct flight has appalling seat width and recline. Adding in extra economy rows so a few "Premium Economy" seats (is that a joke AC? ) can be jammed into this flying nightmare makes the matter worse. The 3-4-3 seats per row is a fine example of pure greed. Even the new business configuration is dire - what was wrong with the pods? I much prefer them to this arrangement.  My advice: take a connecting flight on a different plane type with a sensible seat configuration. Inflight meals, entertainment and staff are usual AC standards - nothing special but getting better. I'm usually asleep most of the flight so I'll defer to other passengers for more details on this aspect.


The agent at the ticket counter should be complimented on his empathy and understanding. However, I should also mention that I was disappointed when no attempt was made to inform me about changes made to the flight, especially since the departing flight from Toronto was delayed by one day. In spite of this disappointment I would continue to fly Air Canada.


Out in old business class configuration and return in new configuration which is the same as Etihad's business class. Food and beverage offer was not quite as sophisticated as Etihad's but not far from it and I found the food to be very tasty and well presented. The staff were also good in my opinion - being warm and attentive. The old business class seat would not be that comfortable for sleeping on an overnight flight but the layout actually worked well for a daytime flight. IFE was good with enough variety and choice to keep most people happy. All in all I was quite impressed and would be happy to fly their long haul business class product again!


Late departure due to passengers trying to take over sized bags onboard. Gate crew did a professional job of trying to take bags from people who should have known better. An almost full flight handled professionally by a competent crew. Nice Hot Irish Breakfast from the Buy on Board menu and regular updates from Captain during the trip. A great mid way service in terms of getting what you pay for with the care from the crew equivalent to that of any full service airline.


M Wickham's comments re: Venice are interesting. I had the same experience flying back from Bologna where the captain made reference to problems on the ground. Took an age to get people to the gate and onto the buses to the plane. No reason for it. Just typical Italian laid back attitude. Still made up time on the way back and only ended up 5 mins late. Both flights were fine on time clean aircraft and friendly FA's.


Air Canada is known for poor food and very poor entertainment options (the television programs are very limited and don't change regularly) but the seats are good in economy and excellent when you have a flight with the pod configuration in business.


For once, we have very positive things to say about Air Canada. Air Canada Rouge was very comfortable for the longer flights overseas - even offering meals, snacks, blankets and pillows. The inflight entertainment we used on our own Apple devices worked very well, and there was one plug in our seat area for charging. It was nice to be able to choose our seats ahead of time with no charges as well. The most positive thing we have to say about our flights is that I accidentally left my ipad mini on board our very last flight going into Halifax. The flight attendant went out of her way to turn my ipad into lost and found and even emailed me telling me this. It had ended up in St John's, NFLD, where we arranged pick up to have it returned to us. We received it a couple of days later. I am very thankful and grateful to her and the other employees in lost and found who made sure I received my ipad back! As far as I'm concerned, they went above and beyond.


Everything went extremely smoothly. Free seat next to me (as a Topbonus Gold member) pre-ordered food was on board and very nice (Indian vegetarian curry) cabin crew very friendly and professional both flights a few minutes ahead of schedule luggage among the first 5 bags on belt. Air Berlin at its best!


Flight was smooth and food ok. Crew was just like every other flight crew. We took a tape measure and measures the seats front to back and side to side. The seats are the same on all the different airlines we flew except for jet blue which had a 1 inch larger seat. The reason why the seats seem close is because they recline to a greater degree.


Horrible book, horrible.
	THis book was horrible.  If it was possible to rate it lower than one star i would have.  I am an avid reader and picked this book up after my mom had gotten it from a friend.  I read half of it, suffering from a headache the entire time, and then got to the part about the relationship the 13 year old boy had with a 33 year old man and i lit this book on fire.  One less copy in the world...don't waste your money.

I wish i had the time spent reading this book back so i could use it for better purposes.  THis book wasted my life


shallow self-indulgence
	I like to use the Amazon reviews when purchasing books, especially alert for dissenting perceptions about higly rated items, which usually disuades me from a selection.  So I offer this review that seriously questions the popularity of this work - I found it smug, self-serving and self-indulgent, written by a person with little or no empathy, especially for the people he castigates. For example, his portrayal of the family therapist seems implausible and reaches for effect and panders to the
"shrink" bashers of the world. This "play for effect" tone throughout the book was very distasteful to me


Disappointment
	I'm not sure who's writing these reviews, but I read repitition after repitition after repitition, with a lot of confusing fluff. Asking hard questions to solve complex or simple issues. What's "fierce" about that?

The writing style and content just didn't flow. Wasn't real. I mean, in one section, she actually uses the term "bucko," as in, "Let me tell you something, bucko." What are we in "Happy Days?" Couldn't take the book seriously after that. Very bad.


A Disappointing Mess
	I picked up the first book in this series (The Eyre Affair) based purely on its premise and was left somewhat underwhelmed. Still, the potential for the series seemed so large that I went ahead and read this second one too, only to be even less enchanted with the franchise. This is a pure sequel, and any newcomers are advised to read the misadventures of Thursday Next is strict order, lest one miss out of allusions to past events. Although... on further consideration, maybe it doesn't matter, since clearly anything can and will happen in this series, and Fforde isn't all that interested in keeping to a linear plotline anyway.

The setting is the same as the first book, an alternate mid-1980s England in which literature is the preeminent social preoccupation. Fresh off the events of "The Eyre Affair", Thursday Next (a police officer specializing in literature related crimes, such as first-edition forgeries, valuable manuscript thefts, and the like) is gritting her teeth through a new round of fame as the woman who saved Jane Eyre (and changed the ending for the better), when all she wants to do is cuddle up at home with her new husband Landen. Unfortunately, the evil Goliath Corporation has managed to use a corrupt member of the Chronogaurd (timestream police) to delete Landen from this timeline and are holding his existence hostage. In the first book Thursday imprisoned one of their top men inside Poe's "The Raven", and it seems they want him back.

This a potentially interesting plot, but it keeps get lost amidst all the other things Fforde throws into the mix. Most notable are a series of strange coincidences which keep coming close to killing Thursday (and are also linked to events in the first book). Another plotline concerns the discovery of a "lost" Shakespeare play, which looks to be the most important literary event of the century, if Thursday can authenticate it. There's also the small matter of Thursday's pregnancy. And just when one is comfortable with Thursday's role as a "SpecOps Litratech", and that whole milieu, she's thrown into an entirely new one as a member of "Jurisfiction", a kind of police comprised of book characters who move around in different literary works and maintain order... Finally, her father pops up to inform her that something in the timestream has gone wrong and the entire world is going to be turned into a mass of pink sludge in a few days unless he can figure it out, and can she help him. Phew!

I've probably missed one or two elements, but you get the idea. Fforde is just brimming with nifty ideas, but the shame of it is that he can't stop and give any of them the attention they deserve. It's impossible to get invested in any of the plotlines when you know he's just going to move on to something else in a few pages, and it's impossible to care about the characters when their existence is utterly malleable, as is time and place. I suppose it's all meant to be puckish good fun, but the overall effect is more an attention deficit disorder Nancy Drew heroine meets a poor-man's Douglas Adams. The book has its occasional moments, but the humor is far too broad and unsubtle, and there's absolutely no narrative tension. All the literary in jokes in the world can't save this shambling wreck, and I don't think I'll be moving on to the next book.


Save your money, there are better books out there
	Not only do I disagree with his opinions, but some of his facts are blatently false.  On page 106 he refers to violence agains Native Americans by European settlers as "isolated instances" and not planned nor calculated.  Had to read it for a class and it was less then enjoyable


Thank you, but no, thanks
	quot;I have received your new book against the human race, and thank you for it. Never was such cleverness used in the design of making us all stupid. One longs, in reading your book, to walk on all fours. But as I have lost that habit for more than sixty years, I feel unhappily the impossibility of resuming it. Nor can I embark in search of the savages of Canada, because the maladies to which I am condemned render a European surgeon necessary to me; because war is going on in those regions; and because the example of our actions has made the savages nearly as bad as ourselves. quot; Voltaire (1755


Unendurable
	This book was on somebody's Amazon.com LISTMANIA for Sea Turtles, so I hunted it down.  It is only vaguely about sea turtles, in that it is set on an island in Georgia where sea turtles nest.  There is a sea turtle biologist introduced at the very beginning of the book, and then he disappears, so it's obvious that he was involved in the crime.

There are way too many characters in this book to keep track of and most of them are not believable or likable.  I wish this book had at least been fun to read but it was tedious and I ended up skimming the whole thing, looking for any sign of sea turtle interaction.  Skip this book and send your $6.99 to a sea turtle hospital instead.


The Hard Way
	I am not sure whatever possessed me to buy this book.  Honestly, it was a complete waste of my time.  To quote a friend, it was not the best use of my entertainment dollar.  If you are a fan of pedestrian writing, lack-luster plots and hackneyed character development, this is your book


Some good info among the political commercial
	When Professor Polk describes the sweep of history in Iraq, he is at his best, but the book often descends into a political diatribe that is neither appropriate nor grounded in the facts.  Much of the political ranting is supposition, marring what would otherwise be an interesting and informative work. The ranting gets especially tedious towards the end.  My advice, read the first part and skip the last half


Interesting reading, but take it with a grain of salt
	This is a story of the lives of 5 people who attended college with the author during the early 1980s in post cultural revolution China.  The 5 people live relatively miserable lives, touched by official corruption and incompetence (with the exception of one who benefits handsomely).  China is portrayed as a country filled with desperate people lacking any morality, with widespread corruption, and widespread incompetence.  This view is difficult to reconcile with the economic development and obvious progress that has occurred there in the past 20 years.  This book is an interesting read as gossip often can be, but it is doubtful the 5 people portrayed represent present day China


The Half-way mark
	This is the sixth book in the Left Behind series. It is also the first one in the series I did not finish in one sitting. It did not flow as well as the others, so as to lend itself to a complete reading in one evening. The book also spends a lot of time re-telling what we read in previous books. I felt this time like I read half a novel.

The book starts in the thirty-eighth month into the tribulation. But most of the characters seem a little too self serving in this book. Allowing their own desires to guide their actions. Whether that desire be derived from rage, revenge, self pity, or even guilt. Rayford spends most of his time focusing on Hattie or his desire to kill the Anti-Christ. Though I do like the description of the handgun that Rayford procures. And when the time comes for the assassination, there are a few characters to chose from.

The book ends in an old time cliff hanger where you are left guessing who it is that assassinated the Anti-Christ. Stay tuned for the next volume. I have read this far, so I will finish the series. Though most people my find this book suspensful, I did not


Bukowski's worst book
	Hands down this is Bukowski's single worst book.  Bought it when it first came out just before/after his death in 1994.  Having read just about everything the man had written, "Pulp" was a hugely disappointing epitaph.  If you've never read Bukowski start with "Post Office" or the short story collections, but avoid this like the plague.  A bad book.  I can't think of a single reason to recommend it


average
	Very average book!  Frei doesn't go down as one of my favorite sports writers. Loves to sensationlize rather then just tell a great story


I didn't expect it to be this bad....
	This book had a good message, and could have had a lasting impact on me. But the plot was obscenely dull, and the middle of the book (Gene and Finny relationship) does not seem to fit in with the rest of the book. Not recommended


There is hope for the world
	Finally there is a solution to the problem of world poverty! Yunnus has proven, by the success of his bank's loans to the desperately poor, that the poor are masters of survival and the best equipped to pull themselves out of poverty given the right tools and support. Founder of the Grameen Bank, he and his collaborators in many coutries throughout the world (including the US and Canada) have shown that lending to the poor, helping them realize their own potential and giving them the support network they need to succeed is having dramatic results wherever it is tried. Yunnus' book is inspiring and an eye-opener. It made me realize that professionals working in large international charity organizations cannot bring about genuine change unless their offices and employees live and work among the people they are trying to help. It's hard to separate the book from the idea. One is as fascinating as the other. Out of 5 points, I give it a six


Farfetched
	While reading this book I found the details of some cases to be unbelievable.  Also, the "photographs" of the murderers and detectives all looked fuzzy and more like drawings.  I've read a lot of true crime and never heard of catching a murderer because he breathed his asthma medication on the murder victim's hair.  Or because they chemically deduced which cologne he wore. And who leaves their backdoor open when they know a violent Doberman Pinscher has been getting through their backyard fence? Sure, just let that dog on in. And whose place of employment has a record of all employee's blood "groups" (not their TYPES, just their GROUPS), when the employee doesn't even know HIMSELF what group he is?

Then I read the introduction, which I always skip, and found out this book is FICTION, not true crime as the cover announced and in which section it was in in the book store.

As FICTION, it's okay, (I prefer Agatha Christie), but I don't believe the forensic work in this book is even based on any fact. So read it for entertainment, but don't be so gullible as to believe any of it


There are better logic books out there
	I was disappointed in this book--especially after reading the other stellar reviews (which are all, weirdly, from Texas, where the author lives).

When it's a book about logic and clear thinking, a reader expects that book to be free of typographical errors, imprecise logic, and muddled thinking.  Needless to say, I almost put the book down after reading the introduction because of the missing words and typographical errors.  Exampe from page 11:  "Because the real is out there, we must effectively with it...."  Here's another gem from the same page:  "I am sorry to have to tell you that fact, but that is the way things are.  That is the nature of nature.  That is the reality of reality."

Look at page 33.  The author states, "Why when one exception is uncovered, multiple other exceptions surface almost right away is not entirely clear....  Probably this has something to do with the way we humans view reality."  Very disappointing--hasn't this author studied any cognitive psychology?  It's called confirmation bias and it's entirely clear.

One more example!  On page 60, the author states that Barbara Boxer, a senator from California, "doesn't know the difference between a revolver and a semiautomatic pistol" and is "unlikely to shed intelligent light on the relative safety of either gun."  Ouch.  How does he know what Barbara Boxer knows or doesn't know?  She's actually very well-versed on the difference between the two; has he heard her speak on the subject?  It comes across as more of an ad hominem attack than anything.

Anyway, save your money on this book and instead buy Jamie Whyte's CRIMES AGAINST LOGIC.  Now that's a well-written book!


It's been said before, and much better............
	He gave it all he had, but there just wasn't much of interest there.  He's a self-described, turmoiled loser, and not very interesting one to boot.  Kafka, Roth, and Jeremy Leven (Satan, et al), write about similar troubled Jews, and are much funnier and interesting. I like his honesty, but, it's not worth the price of admission


Closer to healthy than atkins, but not quite there.
	The Paleo Diet is based on an interesting premise- the idea that what we ate before agriculture suited our needs perfectly because our bodies had been bred by evolution in response to our what we could find to eat in our environment. It seems like a giant leap to assume our paleolithic ancestors naturally gravitated towards exactly what we need to eat. Animals in the wild do make sensible choices most of the time, because their decisions are instinctual. Self-awareness creates a problem that doesn't exist for other animal behavior as it does for humans. Sometimes we do things out of curiosity, or laziness, or false beliefs. So, considering the erratic behavior of present-day humans, who is to say our paleolithic ancestors were any more intuitive about their nutritive needs? Even the book suggests humans ate what they did out of trial and error, frequently just trying whatever they encountered in the wild.

The fact that wild foods are frequently much richer in nutrients than domestic foods does not mean that you must subscribe to a strict paleolithic diet to take advantage of this fact. Rather, eat more wild-sourced food. Just about anything edible from the wild will be a healthy food, unless the environment from which it comes is polluted- and that is a very real problem.

Meat is a very dodgy thing nowadays, not like it was in the pristine wilderness of the paleolithic era. The Paleo diet would be a healthy thing if we were still in that world. Now, we need to worry about heavy metals in fish flesh, and antibiotics and growth hormones in feedlot animals. Beef will have some naturally occuring omega 3 if the animals were allowed to wander in a more or less natural fashion, as they did when the most commonly employed mechanism for animal control was the cowboy. This is no longer true. The average cut of meat in your supermarket is taken from a feedlot animal, fed the wrong food and in conditions unsanitary in the extreme. Basing a diet on meat in this day and age can be dangerous. You must choose your meat sources carefully. Meat made from free-range animals raised on pesticide-free in a caring manner can be very hard to find.

I found Loren's rejection of all products of agricultural development a little too simple minded, and in some cases irresponsible. There is nothing at all unhealthy about whole grain foods or legumes consumed in moderation, and significant weight loss could occur for most people if they ingested organic whole grains and legumes but conscientiously avoided only the major evil products of agriculture: high fructose corn syrup, trans-fatty acids, artifical sweeteners, uncleaned foods raised non-organically with pesticides and herbicides, and improperly raised food animals.

My main objection to the book is nearly one hundred pages (about half) of the book is dedicated to the spiel- convincing you this thing is real and valid and worth your time. I think the forward to the book or perhaps the first chapter alone would have been sufficient for that purpose. After a while you get the feeling Loren is trying too hard to sell this idea to you, and it really interferes with the flow of the book.

Further, a lot (but not all) of the studies cited show only marginal advantages of different aspects of this diet. The claims that you will experience great weight loss and feel better than you ever have are quite nice to imagine, and peppered throughout the book. But it's hard to believe with the less than overwhelming studies cited.

One last nitpick. One great way to compensate for the lack of typical food taste enhancers like salt and sugar is the use of herbs and spices. something very much like the paleo diet already exists as part of peasant cuisines around the world. It's a pity the recipes included do not explore those, but instead offer somewhat watered down and uninspired fare instead. Espscially asian cuisines frequently make due with alot of the ingredients that are ok on the paleo diet, and their interesting spices make it all the more entertaining. I found the recipes far too traditional and western-centric.


Biased, inaccurate, and misleading
	If you want a biased and misleading account of the Arab war against Israel, this ought to satisfy you.

Shlaim tells us that Jabotinsky, in discussing Zionism explained that "if the cause is just, justice must triumph."

I think Jabotinsky made a very good point here.  You see, human beings will, if given the chance, tend to buy land in the places they wish to live in.  The ones who can make best use of the land and wish to do so will be the high bidders for the land.  If injustice consists of stealing that land from them and justice consists of letting them buy the land and keep it (which they will wish to do if they are offered only low prices for it), then it is easy to see what the triumph of justice would mean here.  In particular, it would mean a prosperous Israel and a triumph for Zionism.

Shlaim appears to have missed all this.  To him, Zionism is unjust.  And to him, the triumph of terror and theft is both forthcoming and desirable.  He tells us that a new independent Levantine Arab state "is inevitable."  I disagree.  It may be likely.  But it would serve no purpose.  It would not help Jews, Arabs, or others.  Its only purpose would be to damage Israel.  The people of such a state do not as yet have an independent language, religion, culture, cuisine, or foreign policy.  So I think there is still hope that sanity may prevail here.

Shlaim also tells us that this new Arab state will be "weak, demilitarized, and territorially divided."  Is it just possible that this, if true, provides even more reasons why neither side might want to create it at all?   And could that make the appearance of this state even less inevitable?  Or at least less desirable?

And the author also explains that both sides in the Arab-Israeli conflict will have to make "painful compromises," and that Jerusalem will have to be "the subject of hard bargaining."

Really?

Is having peace and prosperity with reasonable borders a painful compromise?  For either side?  Of course not.  Shlaim is kidding us if he expects us to believe that war, poverty, and destruction are somehow less painful.

Had Shlaim been writing about France and Germany, we'd have seen at once that the whole viewpoint is nonsense.  He'd have been telling us that the German National Socialists needed an independent state in France, either to replace all of France or part of it.  He would have laughingly dismissed French claims on the basis of the entire idea of France being unjust!  He'd have sternly explained that a German National Socialist state in France was both desirable and inevitable.  And he would have discussed the necessary "painful compromises" for both sides and the "hard bargaining" about Paris.

There are plenty of reasonable books about the Arab war against Israel.  This isn't one of them


nothing but publishing politics
	Didn't care for this book at all.  If you want to learn about Stephen King you'd be much better off reading or listening to his book  quot;On Writing. quot


Stranded on an Island
	I have been a fan of Sue Henry since her first Jessie Arnold mystery.  I was looking forward to reading her lastest adventure, but was very disappointed in this outing.  The characters were one-dimensional.  After discovering who the "bad guys" were I needed to reread part of the book for clarification.  Sue Henry has a very annoying habit of foreshadowing at the end of many of her chapters.  "...they hadn't a notion just how decidedly things could - and would - change in the next few hours."  Even the relationship between Alex and Jessie seemed stilted.  I realize it is difficult to create plausible mysteries for a civilian like musher Jessie Arnold, but this book tried too hard and accomplished too little


I dont like this book
	I want to make a short comment here:
1) This book is quite confusing. It mixed up the real story with the make up one.
2) Saying that Ramanujun thought Goldbach Conjecture is wrong was a huge mistake. Everyone believe that Goldbach Conjecture is true. And Ramanujun is a real genius. I cannot stand this make up part


NO stars for this book!!
	What a bunch of high school hallway gossip! The author does not know the difference between white and albino! The 'genetics' discussions on color (which includes people, chickens, horses, and dogs - all of it suspect) and mutts vs. purebred dogs are total claptrap! I confess, I couldn't get past page 87 when the author explains that 'one of the reasons wolves turned into dogs was that nursing human mothers probably adopted orphaned wolf cubs and nursed them at their breasts along with their human babies.' WHAT?? A waste of my hard-earned $. Having read those parts I cannot believe anything that went before or that follows, not that I'm reading any further. How is a multi-published author allowed to put such uneducated 'information' into print? And now she's influenced readers -- a terrible situation. Publisher, where are your pre-publication reviews? Shame on you for allowing this ignorant speculation to be published!


The members of Turning Pages Book club suggest....
	This book could have been written in 200 pages instead of 400 if James Frey did not repeat himself a million times.
Although, the book is based on fictional characters the author could have developed the characters more by including more of the occupants from the treatment facility and told their individual stories to make the story flow and make the book more interesting instead of being so repetitive.
This book however, did shed some insight on what addicts go through during detox.
He could have been less descriptive in the sections where he described getting sick and throwing -up, and the very graphic descriptions he gave when taking his stitches out; even though his tactic was to show how brave he was, the reader could tell that it was all in his addictive mind!
This book would be an encouragement for someone who is an addict and need something to pull them into reality to show them that they can kick their addiction and change their life before it is too late, like it almost was for James.
It was just an okay book and we hope James Frey's next book will be much more interesting


Eh...
	Not all that useful, really.  Message is "buy mutual funds!".  In general, since the vast majority of mutual funds underperform the market, just buy index funds would be the best advice.  Most of the text is entirely useless to someone who might want to trade individual stocks.  Passages suggest that if a company seems undervalued you might want to have lunch with the CEO to go over the financials and confirm your valuation.  Oh, thanks Peter, what great advice... ("Mr. Gates, your 11 o'clock is here to discuss purchasing 15 shares")


Drop the religion
	The biblical and creator references in this book are overwhelming. I thought I was buying a book about knitting, but found the references too distracting to be able to focus on her knitting instructions.


This series is getting old now
	Just finished reading this novel this morning and I think it is probably the weakest one of the lot.  Like a lot of reviewers, I didn't find this one anywhere near as gripping or well-developed plotwise as a number of the earlier ones in the Stephanie Plum series.  As well, the supposed sexual tension- love triangle between Stephanie, Joe and Ranger is approaching its use-by date.  It is definitely becoming boring and I think Ms Evanovich needs to resolve Stephanie's romantic situation once and for all.  I still enjoy characters like Lula and Grandma Mazur but a lot of the situations Stephanie found herself in fell flat with me.  There are only so many times she can have her car blown up, handbag destroyed, apartment broken into, etc, before it becomes tiresome and repetitive.  I still think there is a spark of life in the Stephanie Plum series, but I hope the next novel is a better effort and not so much by-the-numbers as this one


Keep Looking
	There are plenty of excellent Play Therapy books out there, this is not one of them.  Maybe it's just me, but a play therapy book should be way more user friendly.  I need quick access, color and... ART