This was some older version airplane I was seated in row 16 in a broken seat and virtually with virtually no legroom. Comfort absolutely inadequate for a 13 hrs flight. After takeoff we were told that we had to land in Oslo to refuel. This turned out to be a 2.5 hrs stopover since no one was informed about our landing and need for fuel. In fact Aeroflot used the opportunity to change the crew so it is very possible that this was the actual cause for the unplanned stopover. All together we spent 16 hrs in that plane and of course missed the connecting flight on DL airlines.


They changed the gate at the last minute and didn't make an announcement. We unfortunately missed our flight because of this and they weren't sympathetic at all. Mind you we had a toddler with us and I was 7 months pregnant. It was awful. We had to pay for a new flight and didn't give us many options. I will not be flying with them again.


Staff at Rio airport are very rude. No apology from staff for not having a place for me and my son to return to Sydney. I also lost time at work which I was not paid for. All of this for choosing to travel with Aerolineas Argentinas for many years. I now will travel with any other airline never Aerolineas Argentinas again.


It is obviously an airline of a country in economic crisis. Aircraft used on the SYD-EZE-SYD route is like stepping back into 1975. Big old recliner seats (not flat) 3 scheduled movies on a continuous loop. No laptop power etc. The service is very basic to other carriers. AA club condor service is similar to what's offered in economy on other carriers. This is an extremely long flight close to 16 hours yet AA still doesn't use their brand new Airbus with lie flat beds I believe this is used to Madrid and back for obvious reasons. The crew on all sectors didn't really want to be there. EZE-SYD is one of the longest flights in the world made even longer by the aircraft and the service. We would choose to go with Qantas/LAN via Santiago in future trips to South America.


Quite the worst business class flight we have experienced. Only good things to say about it is it arrived safely on time after a 13 hr.


Fantastic seats and legroom. Food was good as was in-flight entertainment. Friendly efficient cabin staff. Late departure but arrived on time. Price lower than alternative carriers.


Landed at Tripoli airport on time and cheerful ground crew. I have never seen a worse and appalling toilets like what I saw at the Tripoli airport. Tripoli to Gatwick flight was ok a better and newer aircraft more responsive cabin crew inflight entertainment though without headset arrived Gatwick on time. Return flight was almost a replication of the inbound flights except that there was headset for inflight entertainment. Afriqiyah should replace aircraft flying Lagos leg its below international standard and they dare not fly such aircraft to Gatwick. Will fly them if they improve on the hygiene


All in all the flight experience was a pleasure with very good food good seat space and regular drinks - the spare seat next to me also helped. It was also good not to have the flight constantly interrupted by announcements of one kind or another in three different languages as seems to be the trend these days. Tripoli airport isn't a pleasure but no worse than you would expect and every landing seemed calmer than I am used to on the bigger planes. Two big faults though: firstly we had to turn the plane around for a sick passenger and no one made any announcement until about 5 seconds before landing which made most of us think we had turned around for a plane fault. Secondly on the outward flight my bags arrived two days late. Not a disaster for me but certainly it could have been for some people. No apology no attempt to trace me when the bag arrived (though they said they were just about to). Also only 3 movies for 26 hours of flying. Very cheap and comfortable.


Have to say that in both directions a pleasant and trouble free flight. Onboard catering was fine and Coach class seating exceeded standard specs both pitch and quality of seats. New aircraft but remember that this is a dry airline so no alcohol available. Overall I would be happy to fly with them again.


The airplanes are new food is great seats comfortable and staff are improving. However the baggage service is a big disgrace. At the airport in Mali the service is useless and at the office in Bamako they cannot tell us anything. So until Afriqiyah can improve this I will not be travelling Afriqiyah again.


However received an email telling me of the 2 hour delay and my flight back to NY was cancelled. Called the airline and was told the cancellation was a mistake. When time to fly back to NY as scheduled I show up a the airport to be told my flight was cancelled! They could only offer me to fly out by 1am from Mx City to NY or rebook my flight for the next day. Booked the flight for following day and again my flight from GDL to MX City was delayed which made me lose my flight from MX City to NY and had to wait 9 hours until 1am to take the next flight back to NY from MX City. Plus Mx City Airport need to increase their WiFi Service. I was stuck for 9 hours totally bored with no WiFi good service. I was so disappointed because I had liked AeroMexico before and never had problems but this time I noticed their great service has declined. The only thing I thank them for is the food vouchers I got to get free food from any vendor at the airport. However delaying your flight makes a big difference in your entire day and getting home terribly tired with no sleep.


Mexico City to Guadalajara. 7/26/14. When we arrived we were told the flight was oversold. Our seats had us next to each other on our original boarding passes we were separated because someone decided to fly a smaller plane. Our original tickets were for placement on a larger airplane. We boarded the plane. We waited on the runway for almost 2 hours. Every time someone needed to use the restroom they were told to sit down. Nothing was offered during this time. Finally the captain came on and said we had to return to the gate. He said we couldn't take off because of a maintenance issue. We got off the plane got our luggage and were told were told to go to the ticket counter. At the ticket counter we waited for another 2 hours. We asked if staff could at least provide some water and they said no they didn't have any. Unacceptable. We waited another hour until we were finally given a new connecting flight some food vouchers and a hotel room that we napped in for only 2 hours before we had to be back for the morning flight. I do not recommend flying with them.


When we were checking in the agent told us that the flight was delayed 50 minutes. We passed security and went to the business lounge until 1.45am - the time we were told to board. We made it to our seats only to wait 5 minutes and they told us there would be a delay of 3 hours so we didn't board until 4.30am. We went to our seats 1A and 1B. The width of the seats was uncomfortable but they do recline almost 180°. Service was awful. They only served the food no drinks offered and food was either salad or chicken. No AVOD and even not a movie during the 6 hour flight the TV was shared. We arrived delayed in Mexico City. Overall I do not recommend business class it is not worth the price.


Flight from Tokyo was pretty good. From Moscow there are no direct gates so you have to take a bus to board the plane. Waited 10 minutes inside the bus while it was right under the plane already. Another one and a half hour inside the plane before they drive us back to the airport and gave us 400RUB (gets you a coffee). Overall the flight was late by almost 6 hours on a 4 hours route. From Tel Aviv the flight was late by about half an hour. Upon landing had to board the bus again. It drove for about 20 minutes to the terminal. My bags didn't arrive to Tokyo (because the connection was too short). Will never fly with them again - it was cheaper by less than 100USD but definitely not worth it.


Two Airbus A320 are mainly dedicated for operations between Lyon ad Algeria. I would allow that the service tends to decrease. I can't stand how Aigle Azur operates "charter planes with high density configuration for regular flights between France and Algeria. It is unbearable to get sat so tight in those seating rows impossible to move or eat correctly.


Flight boarding was fine seats the usual European system with centre seat left empty and centre of the seat folded down to form a table. Was offered pre take-off drinks i.e. half a plastic glass of orange juice or one inch of sparkling white wine again in a plastic glass. The drink service was equally mean when ordering a glass of white wine less than half a glass was offered. The meal service was chaotic with only the female cabin manager looking after the 15 B/C passengers. We were booked through to Mykonos with an hours transit time (not enough). We landed and were put on a bus to the terminal then clearing immigration (bags booked through to final destination) we joined the horrendous queue for security through to the domestic flight. The queue took 40 minutes and we made the connection by the skin of our teeth. Not a very relaxing way to start a vacation. On the return flights JMK-ATH was fine only taking 24 minutes. The flight from Athens was full 16 Business Class Passengers and again the service and the quality of the food really let Aegean Airlines down. The cabin crew on both International sectors were out of their depth service was slow and mean in quantity and quality. The return main meal was the worst we've ever had on an aircraft ever.


Food out on the night flight was okay but could only have 1 half glass of wine. Trip back again no online check in be at the airport 3 hrs before but had to stand around for 50 mins before any processing began. Was told 3 weeks before the flight it would be delayed 20 mins - got to the Airport it was shown to be 1 hr delay but eventually the 8.30am flight departed at 11am. Food was dreadful but this time could get more than 1 glass of wine. There was no explanation as to why the flight was delayed. Experienced similar on Austral (a subsidiary) had to be there 2hrs before and it still departed late. Iguazu-Salta cheese sandwich offered which was thicker - the bread or cheese? No online check in but their adds tell a different story.


There was no facility for web check-in or to have our seats pre-allocated prior to check-in. We arrived more than 2 hours prior to the flight to be told that the only way we could sit together was to take 2 middle seats in the centre row of the plane. The A340 has a 2-4-2 configuration. In such a configuration 50% of the seats are aisle seats. However it appeared that almost all had been pre-allocated prior to the ordinary check-in opening. In the end we were offered an aisle and a middle seat in the very back row. It is time that Aerolineas recognized that families are entitled to expect to sit together on long haul flights without having to take the worst seats on the plane. Other airlines manage to do this why cant Aerolineas?


I was not disappointed with the quality of service - time seat cleanliness entertainment and food. Each section of the trip proceeded smoothly and I felt comfortable. Whilst the airline was superb I was disappointed with the toilet facilities at Tripoli. On both the outbound and the inbound flights I have never seen an international airport with deplorable and unhygienic toilets like the ones I saw in Tripoli.


00 am arrived at 4am  departed at 5am. I asked one of the ground staff before departure if I could possible catch the connecting flight at Tripoli which was due to leave at 8.30 am considering that it was a 4 hours flight to Tripoli and 2 hours time difference in advance. I was reassured more than once that I will catch the plane and even a message had been sent to wait for me there. I boarded the plane with a lot of apprehension and when we arrived at Tripoli I was not surprised to find that the plane had left without me 2 hrs earlier. I contacted Afriqiyah staff and they looked embarased and didn't know what to do with me - I had to stay in the airport lounge till the next day when one of the staff took somehow pity on me  upgraded my ticket to the first class. Food is not bad inflight service good and 48 kg baggage allowance for somehow modest ticket price.


Arriving 4 hours late at 01.00 hours I discovered that my luggage and that of most of the other passengers was not on the plane. I could get no information from staff at the airport but was told that I would have to wait until Monday for the next scheduled flight to see if it was forwarded. With my schedule completely ruined and no change of clothing I had to book a hotel at my own expense and wait till Monday. I spent most of Monday at the airport trying to get information without success. Finally at 22.30 I was reunited with my luggage. Some passengers on that flight also did not get their luggage. I will not be using this airline in future even if it is still the cheapest deal.


On time both directions and the onboard staff very attentive without being fussy. The let-down was Tripoli airport on arrival from Gatwick: very scruffy and down-at-heel and staff bullying passengers into line for us to obtain Boarding Cards for the Tripoli-Accra leg of the journey. Information was less than brilliant too. The return transfer was a better but that's probably because I knew what to expect! Afriqiyah Airways are good value in my opinion.


Another hour passed while they tested the engine. We then had to "deplane" because they couldn't fix the engine. We were herded onto another plane and they took us yet again through the safety procedures. Then they proceeded to offer us tea and coffee for which they charged 2.5 euros. Because of the delay I missed my international flight by half an hour. Nevertheless the flight attendants insisted all those with connecting flights go to the terminals where their flights had already left. I spent 3.5 hrs trudging through Heathrow trying to get home. Finally after going through security 3 times in one day I arrived back at the Aer Lingus desk at terminal one. They gave me a voucher for a hotel that they told me (and wrote on the voucher form) was in Terminal 4. It was in Terminal 5. Another hour of trudging around Heathrow trying to find the hotel. The new flight I was booked on did not leave for 24 hours. Aer Lingus is the worst airline I have ever experienced. Never travel with Aer Lingus.


The difference of the inflight experience between KLM and Aer Lingus was incredible: the Aer Lingus flight was actually an endurance. Indifferent cabin crew and no service whatsoever without paying. The only good thing is that KLM assigned me an aisle seat on the first row allowing me to disembark quickly when the flight arrived at Cork Airport.


I was disappointed with the movie selection offered by the in-flight entertainment. Compared to Delta there were far fewer movies to choose from and they were not current titles. Expect ones you've already seen 5 years ago. The hot meal was the usual chicken or beef options and was nothing to write home about. The pre-landing snack was a flapjack. They give you a knife and fork to eat it bizarrely. I guess this airline just loves wasting money. The armrests between seats do not go all the way up to prevent passengers lying down on a row of four. Annoying if you want to catch a quick nap. Overall I was disappointed with the flight given how much Aer Lingus charge for a one-way. I'll try another airline for the return journey.


From HKG SU213 with new Boeing 777. Comfortable seat food ok. Served wine Staff friendly. Flight on time. Flight SU2436 to DUS delayed 40 minutes with no information. Boarding and check-in in DUS for flight SU 2537 and SU 212 very poor. I'm a Skyteam priority passenger from China Southern Airlines Aeroflot don't accepted the "elite plus" card same. No invitation to the lounge I had 1 kg excess baggage - not accepted. No requested seat for all flights. Aeroflot is am Skyteam member but does not follow the Skyteam rules. In Moscow Airport access to the Lounge but no priority Boarding. Seat in A330 a little small. Entertainment ok. Flight on time. The ticket fee was steep but service and own rules should be improved. I will not use this airline in the future.


Our flight SU 2461 from Paris to Moscow has been cancelled. It was night time and CDG airport had been closed. Two hours later we were back to the departure hall (through customs receiving baggage back etc). It was 2.30am. They gave us a hotel until 8am. We were told that Aeroflot would send another plane the next morning to pick up all passengers. But as usual it was too expensive for Aeroflot. Instead of another plane they started to check-in passengers on "free" seats for other Aeroflot flights. It was 7 hours of chaos. No one from Aeroflot was there no order no food no water. At the end we were checked in (with 13hr delay) but our baggage was left in CDG. We received it end of next day only. No simple "sorry" from Aeroflot no compensation etc. Will never use this airline in the future.


Whilst there have been some delays this has not always been due to the airline. Air crew seem extremely helpful carrying children and baggage to seats etc. Overall service much better that I would have expected and a generous luggage allowance.


Only use AR to get from SYD to EZE if you can't avoid it! The seats are rock hard but with better leg room than many. No on-line check-in or seat selection. No early bag drops on transfers meaning I had to wait for 3 hours at EZE before passing through immigration. (At 2am.) No in-seat entertainment and the two in-cabin screens-and sound - only worked part of the time. The same low res movies shown in both directions. The food coming back from EZE was the worst I have ever had on an airline with a tiny dried-up croissant tiny hard roll and insipid yoghurt offered as breakfast and pasta with a teaspoon of tasteless tomato sauce for lunch. I could not even get any pepper when I asked. Red wine was good though. Food out of SYD was much better. Excellent new terminal C at Ezeiza and 57 nice new aircraft in Argentina - pity these advancements don't extend to the Australian part of the operation. Contrary to a lot of the other reviews I found the staff to be friendly and helpful.


We arrived safely which is about the only good thing I can say about this flight. The first time a crew member smiled was saying goodbye as we left the plane. No IFE to speak of no drinks (water) offered after dinner no snacks lights turned off and staff disappeared. Breakfast was cake and very cold solid bread roll. Very poor. Not looking forward to return flight home.


Much better than charter flights from Paris or charters to Gambia. Very few people on all legs of the flight meant that everyone could stretch out over 3 seats fast and efficient check-in I was told I could have taken 40kg but the ticket issued through last minute.com only said 23kg. Entertainment good western and arabic films interesting documentary and tapes of Koran. Staff responsive but dont fuss laid back will give extra food plenty of drinks. Food all Halal and more'real than that served on 'western flights' but the same on return. Delay at Gatwick but they held all connecting flights in Tripoli. Planes modern and clean. Staff helpful and responsive in Dakar in changing return flight for under £50. Good cheap way to get to West Africa. This is an airline that caters for ordinary people and adequately meets those needs.


They were late leaving Gatwick on the outward journey due to missing passengers and luggage having to be removed but check-in etc was fine although we only had hand luggage. We returned on a new A320 Airbus. We left Tripoli on time and touched down at Gatwick on the dot. The service was fine and the food was acceptable.


We were told there was haze over LA and we needed to land in Tijuana Mexico to re-fuel and allow it to clear up. After sitting in the plane at Tijuana for 1 hr they told us the plane was no longer going to fly to LA so we could get off and figure things on our own or fly back to Guadalajara and be on standby for flights back. We were supposed to arrive in LA at 9.45 it is now close to midnight and we're stuck in TJ. The flight attendants did not try to accommodate us while waiting. They sat in the back on their phones. We waiting for at least 45 min before we were allowed off the plane then waited an additional hour for our luggage. At the airport there was no help and no assistance. We actually had to have family drive 4 hours to pick us up and I have 2 small children with me.


The airplanes are good however the transit service is really poor this might be because of the airport it is hard to figure out your flight gate and it is complicated to get information from the staff. Waiting hours are awful I expected to get some sort of cabin or something upon arrival but sleeping on the floor buying your own drinks is about it. I won't fly a non direct flight with Aeroflot anymore it's not worth the money you save.


Outbound on a fairly new aircraft was acceptable; about average for economy in terms of seat meal and entertainment. Return on a much older smaller plane was ghastly. Seats were tight together like budget airlines and service to match; not a serious national carrier. We were delayed 2 hours on the tarmac at Athens. That was beyond their control but they did nothing to alleviate the discomfort. Children crying cramped seats all taken. It is at times like this one sees the true quality. If all goes well as on the way out it's OK if not and you are on the older planes avoid!


In Mexico City they wanted to weight my purse and wanted me to pay 2 kilos extra. Why do I have to pay if my belongings were under my seat? They don't accept dollars just pesos. I have never travelled on an airline that would weigh my carry on luggage or personal purse. The customer service reps at the airport in Mexico City were rude. Flight attendants were nice and helpful. I will never travel with Aeromexico.


Thought I'd found a good value on a business class ticket that would let me earn skymiles. Wrong! I flew in business both ways but only got skymiles one direction because of the "class of service". (The leg where I got stuck in the middle seat is the one I earned miles on.) "Middle seat in business class" you might be saying? Why yes. Not the seat I reserved when I booked but the seating chart at that time didn't even show a middle seat. Would not recommend don't plan to fly again myself.


Crew were more interested in socializing with each other than providing passenger service. There were times that the crew area sounded more like an Irish pub - loud and noisy! And then there is the fact that for all connecting Aer Lingus flights you must be re-screened for airline security! It took us an hour to clear Chicago security in order to make our connecting flight so allow additional time for this glitch! Aer Lingus may be a cheaper ride but I will not travel with them again!


The windows were dirty with grease marks from prior passengers. I requested vegetarian meal six months earlier but was told they did not have any and received 1 small salad and cup of fruit for meal next meal - nothing! The flights also took off late for each leg of our destination. Although price was good I would pay more for another airline that had working equipment and clean plane.


Dissatisfaction is the word that came to mind repeatedly during these series of flights. The food was excellent. Served on time and hot on each of these flights. Very consistent. The cost was excellent compared to other airlines offering the same trip. It was downhill from there. Of the total 4 flights required to make this trip zero were on time. Every single flight left late. This is clearly a normal practice for this Airline based on my experience. The initial flight to Moscow from Dulles (10 hours or so) had no working video displays for entertainment. There was working music but the headphone connector on the seat was shorted and would barley play sound in mono and only if held in a certain position. After landing and proceeding to the terminal in Moscow there was complete chaos. The airport appeared to be clean and new with lots of English signage however some of the people working in the terminal seemed to be avoiding anything that resembled being helpful. Most seemed to have attitudes for some reason. Russian passengers herded like cattle to the tiniest security checkpoint area that I have ever seen. There were 4 lanes for 300 people. The return flight was worse. After I reached Moscow from the Czech Republic there was more herding to the security checkpoint. This time a customs representative sat at a desk near by reading a book as a few hundred people waited in lines that barley moved. I asked the person reading the book if I was standing in a special line or something since the signs were not in English she responded that I should find another line in a tone that indicated the I was disturbing her. I eventually wasted an hour before I discovered that I was in the area of customs for domestic flights and not international. The International flight area took 3 minutes to process. This theme of herding and poor manners played out at every airport except for the final destination back in the US. I will never fly Aeroflot again. I would never recommend this airline to anyone.


Our flight out of St. Petersburg was a disaster due to the lack of communication and inattentive flight representatives. We were booked on a 6.30 am flight to Moscow and were finally rebooked for a 2.40 pm flight. We were at the airport at 4 am and the plane left at 3 pm - that's 11 hrs in the airport. We missed our connection from Moscow to NY finally arriving in Orlando with no luggage. It was a nightmare.


Aegean are a world class airline as far as domestic flights are concerned but I was very disappointed with service on this flight. Due to Business Class being full 5 rows of economy didn't get served a refreshment at all on the flight. This is very poor cabin management. The crew were taking their time fully aware that they'd never get the service done. Even thought it's just a drink it left a very poor taste in my mouth from a PR perspective especially when they tried to blame bad weather.


The check in was extremely slow and the sequence of spot check was complicated. All forms were in French and fortunately I knew some words, but most of the guests got confused. The aircraft was very old and food was lousily prepared. The toilet was like a public non-cleaned toilet for years. Seats were not comfortable and some could not be reclined. But the captain and crew were nice, particularly since they knew I was from Vietnam and they talked in both french and english nicely. Appreciated when they found the lost wallet of my friend.


Staff not terribly helpful. I was initially booked on Los Angeles to Mexico City via Hermosillo with only a 45 minutes connection in Hermosillo. Was told by the staff at check-in they were not sure if that is sufficient time for me to make the connection but they would not change my flights because that's the way the ticket had been issued. In the end they changed it because the Los Angeles to Hermosillo flight was overbooked. Guadalajara to Culiacan departure was late so along with a couple of passengers we missed the Culiacan to Los Angeles flight. All the announcements for the late departure from Guadalajara was only in Spanish though when asked one of the flight attendants would occasionally kept me updated. Passengers were given the option of flying via Mexico City arriving about 12 hours later or to continue on to Tijuana and making our own way to Los Angeles at our own expense. Check in was very slow on all flights. Seems that for most of the departures in Mexico there is a system for printing your boarding passes at the machines in the airport but even then the queue for bag drop itself is at least 1 hour long including in Mexico City. The domestic lounge in Mexico City was reasonable. Hot food station (soup) was manned by staff. Was not particularly impressed by how the waiting staff asked for tips twice (once before serving the soup and once after serving the soup at the counter) when all they are doing is their job.


Flight attendant refused to speak English. Served dinner about 45 minutes later than in economy class meal was lukewarm. Exactly 5 minutes later she showed up again noticed that I was still eating and asked me if I was done. The reason became clear right after desert was served. On this 12 hour flight there is only service in the first 2.5 hours and in the 90 minutes before landing. 8 full hours there is no flight attendant no drinks no snacks. They expect you to sleep and not bother the flight crew. If you can't sleep it will be a long flight. Entertainment is very limited. Movies in the section new are at least a year old. You have about 10 to choose from. Watching out of the window is prohibited by AeroMexico. The windows will be darkened 15 minutes after take off until 5 minutes before touchdown. Service was better in economy class on this flight. Expect AeroMexico business class at the level of "Premium economy class" on any other skyteam airline. For sure not worth the extra money.


The ladies who work there are so unhelpful. They made us run to a flight that was taking off in 20 minutes and gave us a voucher to a holiday inn if we don't make it. Of course we didn't make it! We had to go through security all over again! Their phone lines go down at 9.45 ET which means when we call after missing the 8:05 flight to LA they're closed they put us on an infinite loop hold! Flight and airport wait time total was 14 hours! Now we're just stuck in Chicago and wouldn't have been if anyone would have put in any real effort in to get us home like putting us on the 9.25 flight that would have given us plenty of time to get to the terminal from international. Instead of doing what was right they did what was easy. Truly sad and disappointed in the customer service of Aer Lingus.


On the way out the TV's were not working they reset them several times and still didn't work. Food was very poor so advise taking a sandwich with you. Loads of free pretzels for some reason which were horrid. No choice of snack and a very small orange juice break. Coming back we had paid for an upgrade for our seats we were shocked to find ourselves in the middle row of the plane no where near our allocated seats. Complained to air hostess who said they had changed the plane so therefore had been downgraded. No compensation and certainly no refund. Eventually after 2 months complaining we got our upgrade money back no compensation for the stressful flight home though. Also on the way back the movies were constantly interrupted with news of Aer Lingus charity work and asking for money. I had no issues donating the rest of our dollars but would have done so without being asked 10 times.


The first time was lovely then United Air got involved and things went completely down-hill. This last trip was horrid. I don't know how anyone could find the seating even close to comfortable. I weigh around 108 lbs and was traveling with my 145 lb brother the seat felt like concrete. Like one of the other reviews I have to sit on the pillow. These retro- fitted planes are the pits. The seat in front of me was 12 inches from my nose (the screen was basically in my face.) The arm rests don't fold all the way back so you have to be a circus contortionist to get out of your seat. Two people cannot pass one another even if they're going sideways. An older gentleman literally fell into what was luckily an empty seat trying to get back to his seat. The flight attendants were pleasant enough except for one male who thought he was "large and in charge". The food was the usual stuff basically it was edible. My brother needs a cane for walking and were with the other handicapped to get on the plane on the return flight. Unfortunately we ended waiting 20 minutes in the cold ramp thing (can't think of the right term) that leads to the plane while cargo was being loaded. That's right cargo not luggage. Yep the people who need canes and walkers were standing around for 20 minutes. As for the entertainment it didn't really matter since I can't look at a screen that's right in my face.


30 and a return flight at 17.30hrs. Algiers to Annaba 4 hour delay no explanation no assistance was supplied. Annaba to Algires 2.30 hours delay no explanation no assistance was supplied. Old and dirty planes FA's neither friendly or helpful. Ground staff very unfriendly did not speak English either.


The lack of IFE was an obvious flaw but my tablet computer lasted the whole journey so it was ok. The food wasn't great but the white wine was superb. Staff were very nice and even though I was Australian flying from Italy they all spoke perfect English. Flying Aerolineas was very much what it was like to fly domestic in Australia in the nineties - not great but bearable.


My flight in Buenos Aires was delayed 1.5 hours but Aerolineas did not communicate with us at all! They announced a couple of times in Spanish thank you for your patience but that was it. Finally when we boarded it took another hour to take off! The people on my flight were complaining of the terrible service they had already experienced with Aerolineas. When I arrived in Sydney I had missed my connecting flight and so had half of the passengers I was with. We all had to pay for new tickets to our next destination which cost me $170 to Melbourne! Their entertainment was poor they played the same movie over and over and when passengers asked for help staff ignored them! Pretty bad service is an understatement.


After my last traumatic experience with AeroMexico I am not looking forward to my next trip next week. This really is the last time I will fly with them - going to pay more for United flights that go through Houston. It was amazing to read some of the reviews below that mirrored my experience. I missed a $150 flight and had to pay $600 to rebook! No sympathy. I was there at the gate 2 hours early so it wasn't that I was late. I hadn't got my passport stamped by immigration because I didn't see the table and even though I was told I had time to go get it stamped and I ran they closed the gate and I missed the flight. All the employees I dealt with were very cold and even seemed to take pleasure that I had missed my flight and had to buy a new ticket. There are so many bad reviews here that I hope others will refrain from using this airline until they adopt a more user friendly attitude.


3 of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. Since you have to change terminals and go through security again this layover is just unacceptable. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus staff at the gate take no responsibility and show no empathy for this issue. It should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. Then to make it worse on our return flight they canceled my friends upgraded meal. Their logic was "well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal". I agree with the post about the seat arm rest not going up. Not because you can't spread out but because you cannot get out of your seat to go to the bathroom. Bottom line never again and I would not recommend Aer Lingus to anyone.


Usual appalling slow boarding due to passengers having too much hand luggage and no common sense. The seats were smaller than Ryanair and for some unknown reason tilted so it was like we were going to be launched into the sky. The whole flight was extremely uncomfortable and hot. Out of interest can Aer Lingus passengers not count as they seem to have trouble working out where their seats are? Also one case and one piece of hand luggage seem to be interpreted as one case and ninety five bags.


Flight was more than 3 hours late and no explanations were given by the Air Algerie ground staff. The aircraft was old and very dirty. Food was still on my seat. Cabin crew were very unprofessional and not friendly at all. Food was ok. Only one toilet was in service. I will never fly again with Air Algerie.


I was supposed to fly from Sydney to Buenos Aires via Auckland and Santiago. I turned up at the check in counter in Sydney and was told the flight would be delayed because the plane hadn't arrived yet from Auckland but it would only be a couple of hours. When I returned they said the plane would not be arriving after all and that we would not leave Sydney for another two days. Staff were rude and unhelpful and once we were taken to the accommodation we didn't hear from them again except for a piece of paper under the hotel door telling us to be ready at 5am. After two days we went back to airport there was no staff member there and we had to go from counter to counter trying to find out which flight we were on. After finally checking in and going through immigration we were at the boarding gate when we were told that we would not be flying out after all as there was no plane to meet us in Auckland. No staff representative. I ended up changing to LAN Chile who were excellent.


I was on time (1.30pm for a 3pm flight) at the check in counter and was sent to another counter Delta. When I was turned away there as well and sent back my flight had been closed for 5 minutes and nobody could help to get me on or even rebook me to the next available flight. After being stuck at the terminal for over 5 hours hanging on the phone with travel agent and Aeromexico I had to leave home again. I was told to go the next day to the check in counter where I again was told to pay a penalty to get rebooked. I redeemed my skymiles and booked another ticket.


5 flight! Very uncomfortable no footrests and not a lot of space. Staff on the way back were rude and impertinent when I asked for a 3rd glass of wine (thimble sized) we were curtly told that we would not be served drinks for 9 hours and that you're only allowed 1 or 2 drinks which is new to me. Staff seemed reluctant to do any work and viewed it more of an inconvenience than their actual livelihood. My seat didn't recline so spent 10 hours on an overnight upright. Food was rubbish as well.


Outbound delayed an hour due to problem with something in hold and had rubbish on floor when boarded return delayed almost an hour due to knock on delay. Attendants were nice both journeys.


4 hours delay without explanation and they didn't give us anything for this. The aircraft (A330) was pretty old the bathrooms were disgusting and the plane was dirty! Very poor service on-board and cabin crews are not professional. The food was not appealing. The overall service was very poor!


Both flight were late - more than 4 hours on the return flight. Food on board is average. The plane was not very clean and looks old. Personal friendly but not very helpful in the airport.


Cabin crew are simply not professional food wasn't appealing and toilets were filthy.


Both long-haul legs were close to being on time but the baggage wait in BA was around 40 min (thus missed the transfer bus to the other airport in BA and had to get a cab). Upon arrival at AEP I was checked-in for the flight to Rio as normal. But 20 min after the schedule boarding time everyone was informed that AR decided to switch the departing airport back to EZE (and this is already at 10pm). So had to re-clear the custom collect our baggage wait for 30 min for the bus take the 1 hour bus ride to the other side of the town re-check in and re-clear the custom at EZE (which took 1 hour). Finally landed in Rio at 3.30am 4 hours late. No compensation was offered whatsoever. The return flights were relatively stress-free. Overall the cabin service was above average but planes are antiquated with no personal entertainment but a leaky roof. Breakfast on the 13 hour long-haul consisted of two pieces of cold bread and a banana. Much cheaper than LAN but definitely not worth the money paid.


I checked- in and everything was confirmed with my seat etc. I was at the airport at 6am for the 8.30am flight. After 1 hour in line I was only half way down the queue. A little bit later other passengers bound for SYD were denied access. The following reason was given: the weather pattern on the route to SYD. Therefore they had to get rid of weight to have a lighter aircraft to make it the entire way. Later we learnt that they had given freight/cargo priority and consequently 80 of us were stranded with the next flight due 3 days later which only had 40 free spots. The employees only spoke Spanish which was hard for people who didn't know the language. Lots of ideas were thrown around but evidently the flight left without us. I had checked the flight the days/weeks before I was due to fly it and noticed that the flight always left EZE delayed by 1-2 hours which could be for similar reasons. Maybe they should go back to flying via AKL to be able to accept all the paid passengers. Their compensation was not good either and I (and several others) decided we wanted a full refund.


Very old aircraft untidy and looked quite dirty. No personal entertainment unit. Surly cabin crew with very poor service standards. Hardly saw FA's for the entire flight and no effort was made to prepare the cabin for landing. I also took an internal flight with this airline from BA to Ushuaia. On this flight the service was just as bad and my seat was broken. I will never use this airline again.


MTY to MEX flight was delayed and they didn't do anything about it so I missed my connection to CUN then customer service gave me the run around and tried to charge me MXN$300 to put me on waiting lists for flights they clearly knew were oversold. Aeromexico left me stranded in the airport overnight and couldn't be bothered to offer board and a meal. Hadn't it been for my helpful travel agency I might as well been left there for 3 days until my returning flight to MTY. MEX to MTY was delayed as well as apparently the crew was stuck in TIJ. I'll never fly Aeromexico again.


My arrival in Mexico City gave me 1.5 hours to catch my connection to Merida. Our flight was on time so I expected to be ok - but quickly saw that I had a long wait in Customs. It took over an hour to get through that line-up. Carried my bag as fast as I could up to the area where connecting flights were to drop bags off - and to another line-up. The rep working there told me it was too late to catch my flight to Merida. It hadn't left but doors were closed. She told me to go and get a new flight across the hall. When I arrived there the rep told me that I must buy a new ticket. I was shocked. No other airline has ever made me pay for a new connection when I have been held up in a Customs line-up. Even the supervisor on shift would not bend. I could not believe this airline would treat a customer so badly. I had run as fast as possible between customs and baggage check-in - only to be told by the unfriendly agent that "1.5 hours is enough time" to catch my flight. So I paid for a new ticket - no choice! What stung even more was the feeling that AeroMexico just didn't care what happened to their customer arriving alone in a strange city. Never again.


The business class seat was not working well and there were no in-seat monitors. The service attitude was not pleasant. The stewardess greeting people at the door were not even smiling. Overall poor quality especially considering that the price paid was the same as the price of an Air France flight which I took on the way back and was incomparable.


Check-in agents said it was due to bad weather in Dublin crew said due to maintenance problems. I understand they wanted to do quick turnaround but the plane was filthy full of rubbish on the floor seatbelts not folded seat pockets not emptied etc. Inflight magazine was glued with chewing gums so it was impossible to read it. Crew announced they don't have any hot meals and sandwiches left from previous sector so only snacks and drinks were available to purchase. Crew did their job but nothing more. Sad low cost- like flight even though it cost 280 Euro.


Since we were flying back home to ZRH we wanted to have all boarding cards. But for some reason we only got them until MUC. When I asked the lady at the check in she said Sorry I cannot help. You have to organise yourself in MUC. On both flights the flight attendants wanted to be somewhere else but on the flights. The food this time was inedible and the service awful. For a glass of water I had to ask 3 times and when she finally brought it she just rolled her eyes. I am not sure if I will fly with them again.


3 hours delay and no explanation. Only drinks were offered for this 1hr 10mins international flight. Flight attendants are really not professional.


When we checked in we were told that the flight was on time. Just before boarding time we were told that the flight was cancelled. We were told that all flights were full for 3 days but they would work on something. Long story short we stayed overnight at the airport (with 5 children) and the next day we were flown to Corrientes instead of Resistencia. We received nothing in compensation - no vouchers for food hotel or transportation - and not for lack of persistent trying. We did not even receive transportation cost for travel from Corrientes to Resistencia! We would never recommend this airline.


Great price but pretty basic for the class paid. Worst was the return trip my agent had booked the ticket and I hadn't noticed that the flight home via Buenos Aires landed and took off from different airports. I thought they would arrange transfers - wrong. After much complaining they arranged a transfer with another bus company. We were lucky but others (including a mother and small child) got no guidance and had to get taxi's.


I got there in plenty of time and had 2 bags to check. Their website clearly states that the first bag is free and the second bag is 50 dollars. When I got to the ticket counter the agent told me that the flight was fully booked and they were only accepting passengers with one piece of luggage. They were not accepting a second bag even if you wanted to pay. I asked them what I could do and they said I could board the flight but only if I left one bag behind. Forcing passengers with more than one luggage to give up their seats on an overbooked flight so they could solve their over booked flight without any compensation. If you ever take Aeromexico don't assume you can just pay for an extra bag. You can take 2 bags but you may have to either leave one behind or get moved to another flight. I let them move me to a flight the next day. I had to take all my luggage back home lugging it up the stairs because the escalators weren't working. No More Aeromexico for me.


First trip to Mexico and employees could have been more welcoming. Mother 71 not feeling too good had to make several pit stops as we were misdirected twice to our gate but we still made it 20 minutes before flight time. Not good enough gate was closed and we were sent away. We stopped at what was supposed to be Customer Service in time to hear another couple being harshly criticized for not being at the gate an hour before flight time and forced to buy new tickets to get to Cancun. My mother was so upset and didn't want me to have to buy more tickets but they knew I had no choice. This was the start of our trip and they knew it! On our return flight people were walking onto the plane minutes before the doors closed and the engines started.


I booked a multi-city including 2 international flights and several domestic flights I can say that the only good thing about Aeromexico is their business lounge. Onboard the aircraft its a complete nightmare service is the worst I have had seats are dated and not comfortable inflight entertainment is poor and food is awful. I would strongly advise against flying with them.


Original flight cancelled. No staff at gate to provide explanation. Eventually rebooked on EI.178 which was delayed a number of times and departure gate changed on each (4) occasion. When this raised with staff response was rudeness. Flight eventually left 4.5 hours late (missed London train connection and had to book into Heathrow hotel). No food vouchers provided despite wait. On board aircraft no sandwiches available despite 4.5 hour wait in terminal. Had to pay £13.50 for tea ham and cheese 'toastie' and separate cheese/biscuits. Most of 'toastie' overcooked/inedible separate cheese and biscuits soggy unpleasant and also inedible. 'Use by 'date on toast is wrapper 5 days past expiry. Complained: £10 refunded. Raised matter with purser before leaving aircraft. Argumentative patronising and risible response. One of the worst overall travel experiences I have had - and will never fly this airline again.


Flights understandably delayed. Aer Lingus and DAA give no information for hours. Then load us on the plane with no information. Then pilot advises we have no baggage loaded and no catering loaded and has no idea when it will be loaded. So welcome aboard sit here for hours with no food and no departure time. We know the weather is bad why not have the courage and customer service gumption to communicate with customers and explain what is happening.


Planes were new and clean (B737-800 and A330) on time crew was friendly and helpful. I had a stop in Algiers for 5 hours the staff at Algiers Airport were friendly too. A very good experience and the cheapest prices. Reading experiences from others it seems like I was lucky.


Lunch wasnt great and the toilet was messy. Aircraft was a newish 737.


The airline is a joke - you have to wait at least 3 hours before they tell you your not flying. We had 2 pay for my 2 young children nearly the full fare and then was told to give up a seat as they had overbooked. I am not from Algeria my husband is though - Algeria is like my second home. I feel that the Air Algerie gives the country a bad name - it should pull its socks up and start following the other airlines.


My family and I use to fly Air Algerie from London to Algiers about twice a year. The service and the London office became so bad that it was almost impossible to buy a ticket. When Air Algerie was the only airline flying to Algeria people had to travel to London to buy their tickets. In the last few years more European airlines started to fly to Algeria. A lot of Algerians living in the UK prefer to fly Algeria via a connecting flight (Rome Milan and Paris) than flying with Air Algerie. The price of the ticket was in most cases more expensive. More recently BA started flying to Algiers from London and this provide us an alternative option. My family and most of our friends fly with BA with travelling to London. I think Air Algerie provides better food than BA but the FA on the BA flights project a more professional image.


No personal IFE had to watch a tiny screen at front of plane one movie wasn't in English. Didn't see staff much so couldn't get drinks. All flights delayed at both Auckland BA for 6 hrs each. Given measly meal voucher at BA that bought me nothing much. BA Airport was horrible and staff unhelpful. I had no personal effects for 24hrs once I arrived in Rio. I flew them to save $1000 over LAN Chile whom I will fly with next time and just spend the extra.


Except for BA to Sydney no onboard entertainment and food inedible. Cabin temperature ranged from acceptable to unbearably hot. Service non existent. Flight from BA to Sydney both seats could not be reclined so spent 14 hours sitting upright with seats in front reclined. Managed to change seats in Auckland. Only positives were flights were close to being on time and baggage came with flights.


Consistency is something Aer Lingus need to figure out. After a recent flight it has me irked. Outbound my designer coat had to be bunched into a ball by a very abrupt FA and put up top for take off due to it not being secure. Inbound my neighbour had 3 shopping bags and a coat on the middle seat and not an eyelid batted? Food service is also always hit a miss outbound I was able to buy a breakfast offering on return nothing was available. Also I note the seat belt sign seems to stay on unusually longer than any other airline probably to keep passengers seated longer in order for service prep. Seats are comfortable for short haul leather but starting to wear slightly. Gold Circle club is a waste of time. At Dublin I attempted to check in at a computer terminal with my passport and told to report to a physical desk for check in. Oh joy huge queues luckily I tried another machine and it worked fine. The only reason I find a lot of people use IE is the route monopoly. I try fly with connections to Dublin when I can but something I have to subject myself to the unfriendly FA's and chaotic boarding and late arrivals.


30 May 2013 Moscow - JFK flight SU 102. Round-trip to Moscow Russia Boeing 777-300ER JET. Boarding delayed an hour with no announcements. Team was doing an excellent job but air conditioning system was terrible. There is no personal ventilation like before now there is only central air blowing from above or from the side. On the outbound it was like a sauna hot and stuffy complains didn't help. On the way back freezing air was blowing onto me complains didn't help again. Will try to avoid them.


25 11th October 2014 from Kiev to Sharjah was delayed for 20 hours due to technical problems with aircraft. All passengers were seated at the aircraft during 5 hours without any food at all! We got beverages twice only. During that passengers had to listen to captain's promises about departure every 20 minutes each hour. Before flight cancellation captain told the passengers that the aircraft was fixed and ready to fly but the crew were out of hours. After disembarkation baggage claim procedure was unorganized and horrible. We spent a night at the hotel and departed the next morning.


I was very disappointed to hear from the crew that the airline did not supply them with any copies of the on board sky cafe menu or food menu. The only thing we were been offered to buy or eat was a choice of disgusting chicken or cheese sandwiches! During our return and only 20 minutes before landing that my daughter found a copy of the menu under her seat full of delicious hot and cold meals snacks pastries candies and drinks that were all available but hidden from passengers!


Found Aegean to be very average. Flight out delayed by 2 hours due to high winds with gate attendants 'managing expectations' stringing the delay out by 10 minutes every 15 that went by; however the return was on time. A321's seats are closely bunched for leg room and lack any head rests making sleep tricky on the longish flight. Cabin service was just slow meals of dismal quality in both directions though wine pleasant. A film was shown in both directions which worked OK. Some crew were friendly others were not focused. Online check-in works well but won't from their own iphone app. Experience at both airports fine. I enjoyed the BA experience more on this route for the quality of the product onboard.


I was surrounded by 3 children all under the age of 6 who were screaming and yelling through the entire flight. They had toys on the floor and swinging from the chairs in the hallway of the plane and I was stuck in my seat not even being able to use the bathroom. The stewardess did not do much to stop the yelling because it was beyond her. By the time my dinner reached me it was cold and tasteless - last but not least my earphones did not work so I could not hear the TV monitor and had to also pick up trash that was stuck between my seat. Never again.


Their systems need to be modernised! No allocated seating carry your own suitcase to the porters on the runway cabin crew never smile or ask if you are okay. Baggage allowance for different people. The only positive comment is they serve relatively hot food. What saddens me more than anything is the fact that the flight is so short it doesn't take alot to make it a good flight! The price you pay is extortionate in comparison to what you receive!


My ticket was purchased in the UK through an independent travel broker. No problems there but the ticket was not available for collection when I arrived to check-in at Heathrow. The incompetent Air Algerie rep then took one hour to sort this problem out. To add insult to injury I was flying business class but did not get to see the lounge or do any shopping as the check-in desk had closed by the the time my problem had been resolved. Business class on Air Algerie is a joke. The only additional privilege I could see was an extra four inches of leg room. The interior of the aircraft was shabby the upholstery was dirty and there was even old food and hair in the table stowage area. The food was ok and the service was relatively attentive but I couldn't help but think that it was all a bit too much of an effort for the staff. Come on Air Algerie. Get a grip on your customer service priorities refurbish the aircraft change the menu provide service with a smile - and keep the cabin clean!


I fly with Air Algerie every two years for my vacation to Algeria. I always leave Montreal or Toronto for some European city and then connect with Air Algerie to Algiers. I also use Air Algerie domestically when i arrive to fly Algiers-Annaba. Flying with them every two years has given me the privilege of seeing the airline grow and IMPROVE. The food is great and plentiful even on the 2h flights from Paris and Frankfurt and the 1h30min. flights from Casablanca. Most other airlines don't even offer HOT meals on such short flights. I find their planes to be quite nice and they are trying to improve them. They phased out the 727s and 732s leaving only the newest and best also adding to it the Airbus 332s. The extension of the International terminal at Algiers gives you a more comfortable and modern lounge/check-in area and hopefully with the completion of the new terminal it will be even better. I find their only problem to be frequent delays. Other than that good service and good planes.


Audio didn't work food was horrible lots of trays given back full. Staff had little or no courtesy bad movies with the TV screen flickering at all times.


Boarded our flight to Mexico City from DFW at 06.50 in the morning after sitting on the tarmac for 40 minutes the pilot informed us that we would need to return to the gate. Once at the gate we sat for about an hour and reboarded and left for Mexico City. We had to catch a connecting flight to Cancun we had 30 minutes since our flight had been delayed so much they ended up moving our flight time to depart from Mexico City to Cancun 10 minutes early. Directed to the counter to get on a different flight. I was very disappointed in the airline and the staff out of the 4 flights there and back that we took I may have had 2 nice flight attendants. I had packed my bags to carry on and had made it on the 3 flights down and the one from Cancun-Mexico City without having any issues but when I went to board the flight from Mexico City to DFW they informed that I would need to check my bag because it was too big I thought nothing of it and assumed that it was just a packed flight but once we boarded the plane was practically empty with 5-7 overhead bins still open and my bag would have fit with the dimensions in all I was very disappointed with the airline.


Aeromexico sold us 3 round trip tickets with one of the connections being operated by another airline (Avianca). I was traveling with my 2 small kids ages 5 and 6. At departure in JFK their system failed printing only 1 boarding pass for the connection MEX-BOG. Asked to go to the local Aeromexico ticket counter in Mexico City to pick up the missing boarding passes with the promise someone was going to have them ready. Forced to leave the connecting area at 5am (after a 5 hour flight) dragging my 2 small kids and luggage. In Mexico City at the Aeromexico ticket counter we were met by a supervisor who refused to print the missing boarding passes claiming my problem was with the second airline. I spent 45 minutes trying to find the other airline. They did not honor any of the seats booked together when the tickets were bought and separated my kids from me on one of the flights. Unfortunately they own a monopoly in Mexico.


I have travelled this route for 10 years and have never come across such nonsense. As a result our family will never use Aer Lingus again. However it seems that it depends who you end up with when checking in a disgruntled employee can make your experience with Aer Lingus a nightmare.


Aer Lingus was the only airline flying this route on that day so I had booked them as opposed to BA. We had some extra baggage so I went ahead and booked an extra bag ahead of time for 15 Euro. When I got to the airport I was told that although I had booked and paid for an additional bag I was still only allowed the same baggage weight allowance for one person (20kg). I cannot understand why anyone would want to purchase an extra bag without wanting extra weight. I assumed I would be allowed 40kg when I booked the extra bag but I was still only allowed 20kg which would have been the same weight as if I had not booked the extra bag. I am sure that a lot of other passengers fall for this! In all fairness Aer Lingus is a good airline to fly light. They have very competitive prices if you travel light but it can cost you your shirt and pants literally if you are over weight. I almost had to pay 300 Euro in over weight fess. Fortunately the staff at check in allowed me to manipulate the items in my luggage. I carried three coats in my hang on the plane and adjusted items between my luggage and hand luggage.


90% of the time they either can't make the connection are delayed and/or lose the luggage. I find it remarkable that I have to pay for this kind of service to fly for work - flights into Mongolia are not cheap.


Had to get alternative flight on Royal Air Maroc. No reason for alteration of flight time and no help or suggestions. First time I have booked Air Arabia and the last time.


Service is pretty much non existEnt and only a major case of hunger made the onboard meal edible. On the return flight takeoff was delayed about 3 hours no information as to why was given to us. As this was known well beforehand we could have remained in our hotels instead of being jammed into the airport at 1 in the morning then finally boarding the aircraft at 04:30 and sitting on the Tarmac for an hour before takeoff. During this time the crew had better things to do than hand out any water or other liquid refreshment it seems. I shall not be flying with this airline again if I can help it and shall recommend to all I know that they should avoid it.


Unfortunately some items in the A3 package continue to deteriorate. I booked my flight 3 days prior to my trip. It was expensive and I thought that the flights would be full nevertheless the flight to LHR was at 65% and the return at 85%. Inflight catering its a joke. Frozen pasta and a very small salad. No water service on 3.5 hour flight. The crew are very efficient but there is no interaction all you see is frozen smiles. Baggage delivery takes a life in LHR and half a life in ATH. Both flights well ahead of time but what's the point if you wait 45 minutes for your luggage? Big problem is that BA has almost the same problems and there is no third alternative on ATH-LHR route.


Recent efforts to renew the fleet. Crew friendliness Non-smoking restrictions (though I'm a smoker I consider this a plus) Negatives : Delays (too frequent). Transit lounge (poor comfort). Business  First Class lounge (poor comfort as compared to other airlines). Hygiene on board (dirty WCs sometimes even dirty seats). Inflight entertainment (non-existent). Seating allocation (non-existent). Algiers airport duty free shopping and facilities (poor standards). One of the most expensive airline for $ per distance.


The airport security is top notch. The food served onboard is good for medium range flights. Contrary to what some people say Air Algerie does allocate seats like other airlines but it is true that some passengers seem to not take that into account which tends to stress the staff into attitudes that are not very friendly during the first 15mns of boarding. Air Algerie has seen a huge improvement in service with the introduction of new planes. I recommend this airline yet I would like to see them adopt a world class frequent flyer program.


This creates a big confusion. It is not the passengers fault but it is the airline which doesn't allocate seats. It wasn't used to be like that in the past.


I can say with confidence that both security at airport and food during the flight are the best in the world. The Fleet maybe a little old but the level of maintenance carried out on the planes must be very high. The service provided by the crew is probably poor but I can assure you that the worst of Air-Algerie is the quality of the passengers. Everyone thinks the plane is his or her so he/she can seat anywhere smoke whenever they are pleased take overweighed hand luggage and use their mobile phones during the flight. I do advice people to fly with Air-Algerie but remember to be a good passenger and you will see how will be treated.


We were surprised to enjoy a relatively pleasant experience with Air Algerie (Y class) flying recent aircraft (738 and 735s) with acceptable delays (~15-30mns) and fast connections in Algiers on both legs for about half the cost of the AF ticket. The only negative side was a cold uncomfortable transit room in Algiers airport on the outbound flight. On that leg travel time incl. connection was shorter than that of AF. Given the above plus the quality and quantity of food served onboard highlighted by others I consider Air Algerie a fair alternative to Air France on Europe-West Africa routes.


Seats a bit worn but everything else OK. Internal flights a nightmare due to constant delays and cancellations. Due to cancellation they paid for 2 free hotel nights + dinner. When we decided to skip one of our destinations there were no sales people available to make the change. The change was done by check-in staff who were very friendly but clueless. It turned out they forgot to delete the one leg thus the system counted us as no-show and cancelled our tickets for the flight back! Luckily the plane was half empty so they could re-activate the tickets at EZE.


Friday flight - delayed yet again due to Aer Lingus passengers taking their time to get on and off the plane. People again had too much hand luggage and the ground staff were forced to place some in the hold. Late take off due to passengers being selfish and hogging the overhead bins and generally being thoroughly stupid with regards to the basics such as sitting down quickly and being able to count from 1 to 29. The crew found it frustrating and its credit to them they kept calm during a very unnecessary delay. I'm finding this behaviour very annoying and am going back to Ryanair who at least make the effort to be on time and their passengers don't push and shove like Aer Lingus passengers.


Rather it would have been a good deal if Aer Lingus didn't end up charging my $521 for two more tickets to return home. After getting a little lost in Dublin we arrived at the airport with a little over an hour before our departure time. When we tried to check in at the kiosk it said check-in was closed. The attendant directed us to the check-in desk. They told us check-in had closed 15 minutes ago. When I pointed out that there were no lines at security and that an hour would still be plenty of time to get to our flight they still refused to let me check in and sent me to another desk to find another flight. The frustrating thing was I presumably would have been allowed to check in on the kiosk if I had been there 15 minutes earlier but I still could have had to wait in line to check my bags. That was not the case. I was able to walk right up to the desk because the airport was not very busy. When I went to the customer service desk we still had 55 minutes before our departure. Told they could get us to the U.S. that night but we'd have to find our own connections but she was not willing to quote the price of those other options. As it turns out it looks like Aer Lingus sold our seats out from under us. Yes I suppose I should have arrived earlier but I've made long haul flights before with less time to spare. Not a good ending to our honeymoon.


Air Arabia did not provide the Bassinet for my infant even though it was mentioned in the E-ticket. My wife requested the crew to provide the Bassinet but they did not help her to provide this.


A huge line for baggage drop with only 2 Aegean employees to check-in the entire flight. A problem with the baggage belt added more waiting time and frustration. Staff were really snappy and rude. Due to that delay there was a 20 minute delay in boarding and departure. The plane was really hot (the air- conditioning did little to help). Finally when we arrived in Athens we had to wait an extra 20 minutes for bags to start coming out on the belt. Overall an unpleasant travel experience.


As it's the only option in Algeria I travel twice a month with Air Algerie and I can’t tell lots of things need to be done within the company itself for instance all Personnel need to have a worthy training to learn how to treat customers to improve their poor service quality.


For the security all the airplanes in world are submitted to the same safety constraints so it is not more dangerous to fly with Air Algerie than to fly with others (All Air Algerie airplanes are from the last generation Boeing or Airbus). And the greater decision Air Algerie has taken is to eliminate smoking in their airplanes. For the delays I think is problem of security which is taken really seriously by Algerian authorities and also because there are simply not enough parking place at Algiers Airport which will be resolved with the new airport.


It was the first and the last it took me 9 hours where it should have taken only 4. I complained to London branch manager but no action followed nor an apology.


As a frequent user I can only confirm what others say about Air Algérie. The planes are 90% of the time late the service is miserable and the planes are in a state where most airlines would take them out of service. Only small highlight is the consistent quality of the food which is not refined but good tasting. Air Algérie certainly is part of the Algeria experience but those who are scared of flying may not find this the most reassuring airline to go with. A word of advice as a business traveller - take business class there is a small lounge at the Airport in Algiers where you can at least pass your time when the flight is delayed.


Initial check-in took 20 mins per person only 2 people working huge lines. Flight delayed more than 4 hours. No updates from the airline board still read on time. Missed connection in Buenos Aires no Business Class line rep tells me she can't help me reschedule my flight. No offer of meal tickets no lounge access they bump me to economy class and refuse to refund the difference - finally part with a voucher for a disgusting fast food place at the airport then the flight to Ushuaia is delayed 2 hours. Everything was a hassle. The lounge at Rio airport is a marathon to get to and a joke once you're there.


Food - awful both legs economy style (Chicken and pasta) and also overcooked. Only breakfast to CDG not so bad. Catering sequence nothing to do with Other Sky team airlines. Flight attendants do only what is necessary extras are difficult to get. Not recommended.


This is an extremely poor business class product. On entering the plane we were offered a choice of water or orange juice; on asking for a glass of champagne was told very curtly by the steward that they had not chilled any so could not offer it! No personal IFE in seat only offer of ipad type product with limited selection. Meal very mediocre - choice of wines ok. Service from cabin crew very unfriendly and desultory - they seemed to have little interest in providing much service. Seat was acceptable. But this old 767 really needs an upgrade and the cabin crew need some serious customer service training. This business class product in no way compares with Air France or KLM their Skyteam and codeshare partners.


Aircraft new clean A320 with all economy cabin. There is no free food but you may choose some sandwiches and drinks for reasonable prices. Food is not good however. However wouldn't recommend to use this airline because of Sharjah airport. The terminal maintained very poorly and very dirty. People sleeping on the floor etc


We boarded the flight and after all the initial talks from the Captain etc were ready to take off. The captain must have noticed some sparks while taking off and he said that we are going to disembark. All the passengers were made to disembark and nothing else was told to us. We sat in the airport take off lounge waiting for an hour. finally after lots of noise made by the passengers a representative from Air Arabia arrived. She tried to convince the passengers but could not give a proper reply. At around 0030hrs the manager arrived and said that a spare part was coming from Sharjah in the morning flight 4:45am and that the flight was rescheduled to leave at 7am. No other compensation was offered to the customers. Some took the offer to cancel their flight while the rest who waited in the lounge were stranded without any offer from Air Arabia. Finally at around 3am after much heated discussion fried rice was offered to all. After that till 7:45am no staff from Air Arabia was present. When they came they again said that the flight was delayed no breakfast was offered. finally after much arguments we took off around 10.30am a long wait in the airport with no compensation! This experience must have made not only me but all the passenger that waited in that lounge dread flying with Air Arabia again. Everyone present there were hoping that Air Arabia would compensate us with something but nothing of that sort happened.


Flights departed and arrived on time. The flights have good leg space. Food is not served free.Ideal airline for business travellers who have to fly between the GCC countries.


For instance when departing Algiers all passengers must identify their luggage which is laid out on the tarmac prior to boarding the aircraft. For this I have no problem. The latest I have ever been leaving Algiers is 45 minutes. It gives me ample time to catch any connecting flights to my next destination. The other reason why they are quite often delayed flying back to Algiers is because there are simply not enough parking spots at the Airport in for incoming flights therefore they wait in Paris Rome Frankfurt etc until a spot can be allocated for the aircraft. The crew is always more than accommodating with refreshments and anything they can do to assist with comfort. They have eliminated smoking on the flights but some people still light up. When this happens they tell the person to put out the cigarette and if the person refuses they are told that should they refuse to extinguish the cigarette - then once they arrivedat the destination the local authorities will be contacted this usually takes care of the problem.


Auckland to BA - toilet out of order. Return flight 7 weeks later same toilet out of order. Ceiling mounted TV was flickering for 13 hours. Service - rude. Movies - they only had 2. They lied to us about how long our flight would be delayed so they wouldn't have to pay for meals and accommodation. When we returned to the airport we found it was further delayed. We paid for 7 flights with AA and they changed departure and arrival times on us and in BA also switched arriving airports which meant we had to cross town to make our connecting flight. Don't order the special meals.


At check in they bungled up my frequent flyer number and kept telling me it was invalid. After the lousy check-in process I proceeded to the lounge at Mexico City airport terminal 2. The lounge has slow service with a poor selection of snacks and drinks. Lounge was crowded too. Inflight the seats in business were very small on this 767. The seats don't lie flat but at an angle. The best part no in-flight entertainment. The staff handed out ipads with a very limited selection of movies and TV shows. Food was awful and they did not have my option. Flight attendants could not be bothered with requests and soon disappeared after serving us our meals. Despite attempts to call them no one showed up. This is not business class but at best premium economy. Overall a very poor experience.


Muscat to Sharjah 3.5hrs delayed. Bahrain to Sharjah 2.5 hrs delayed. Air Arabia has very bad on timings performance therefore if you go for business trip you should not fly with this airline.


No delays a fair service onboard (with a good selection of snacks at a reasonable price) as well as a quick transfer and 96 hour visa desk. The only problem is that in the evening (around 9-10pm the airport in Sharjah is crowded with many departures and arrivals. The immigration / security check sections are understaffed for this situation and there can be long queues. Hopefully the airport service will improve. Otherwise a fair mark for Air Arabia both for the service quality and for the good coverage of the Middle East  Central Asia.


Excellent flight timings friendly staff on-time departures / arrivals and quality food on board at nominal price makes it ideal in terms of value for money. However the best feature I like of Air Arabia is the convenience of booking on-line from their fantastic web portal.


Schedule convenient flights on time clean and comfortable aircraft and very friendly cabin crew. On board food can be purchased with a good selection of quality sandwiches at very reasonable prices. Seats have a very good pitch and aircraft on both flights were very new. This airline is expanding in the middle east and I would recommend using them anytime as they are extremely good value for money. Also Sharjah airport much less congested than nearby Dubai. The whole experience resulted in a great holiday.


A320 on this sector having television screens for every 3 rows. Earphones cost Dh 10 on board but I advise you to bring your walkman earphones and plug them in. The aisle is at least 7 inches wider than a normal A320 and if one person attempts to stow his baggage in the overhead locker the person behind him can move ahead without any discomfort and there are no bottlenecks. Seat pitch is good and even a 6ft 2ins person can stretch out comfortably.


No information about this delay. No announcements no staff to get information. The screen simply said 'Delayed'. After 2 hours a garbled message in Spanish was given to take boarding passes to a cafe and get something to eat. I pre-booked vegetarian meals months ahead and confirmed at check-in 3 hours prior to departure. But my name was not on list. The plane was old with poor TV and disappearing staff. This airline runs a good domestic service. Messages in English to a predominantly English speaking transit lounge would be a basic and obvious service.


New York - Dublin no problems food and entertainment poor. Embarking Dublin to Rome we were treated like small children (we are senior citizens) and were not permitted to take our carry on onto the plane. Terrible manners and we were embarrassed in front of the rest of the passengers. The return flight was uneventful but overall service very poor for an international airline.


The flight was cheaper than other flights but it was not worth the money saved. The seats have less leg room than other airlines I fly around 10 times a year and this was these were the smallest mos uncomfortable seat I have ever sat in and I am only 5'4 / 163 cm. Staff do not speak English but they were professional. The food was atrocious and the beverages were fine but I would like to see anyone screw up an apple juice. The inflight entertainment is almost non-existent playing old Tom and Jerry reruns on shared TV's in the aisles. I would not recommend Aeroflot.


Both flights delayed (40 minutes and almost 2 hours respectively) which might have been a problem if I had transit. The seats are atrocious and some of them were broken. Mine were broken on both flights (headrest wouldn't stay and the tray table was squeaky and uneven). The service is more or less ok quite a lot of smiles although crew disappeared right after the meal for 8 hours. They answered the calls quickly so not really a problem. The meal was mediocre quality hit or miss catering from Hong Kong significantly better than from Moscow. They ran out of meal options on both flights pretty quickly. IFE screen was malfunctioning on both flights although after they restarted it it worked flawlessly. The system is pretty slow but I liked the movie selection. Aeroflot misinformed us twice on the gate we were arriving to which made it hard to greet us at the right terminal. They also decided that the bus is good enough to deliver the huge crowd of 300+ passengers to the terminal. Overall the experience was poor especially because of the seat pitch problem and broken seats. I must say Aeroflot is quite good on short- haul and medium-haul European flights but I would never take a long-haul with them again - the seats the delays and overall service leaves a lot to be desired and the overall feel is Aeroflot doesn't care about its customers at all.


The last time I flew from Doha on the 13th October and the flight was supposed to be 12.50we took off at 6.35.After repeatedly asking ground staff what was the hold up I was told it was "technical" and that it would be sorted in 15 minutes. This went on for more than 5 hours with a whole plane load of passengers wandering around the airport very confused. There is very little trouble at the Sharjah end for departures and arrivals and I just hope that something can be done at the Doha end to avoid any more lengthy delays.


Fast efficient check-in in Sharjah you can show up at the Check-In counter 45 min. before departure which is impossible in Dubai. Short ways in Sharjah Airport quite hassle free. New spotless clean planes very much on time. I flew Air Arabia 4 times so far to Kuwait two times Beirut and Colombo. Very reasonable prices for snacks and drinks only AED 10 for a large sandwich and AED 4 for a soft drink (US$ 2.50 and 1.00 approx). Very fast internet reservation website quick and user friendly.


The inflight service was just as good though the aircraft was older. However the check-in in Damascus was terrible with all the line for the three desks merging into one big mass of people pushing to get served. I was waiting for over an hour before I got to the counter. I asked for a window and got a middle seat (they said they had no more windows). I had to wait five minutes before someone could print me out a new boarding pass and eventually I got an aisle seat. I went to clear immigration and was told once i had had my passport stamped that I needed to pay 200Syrian pounds airport tax (mentioned nowhere even at check-in). I had to go back through security to buy the tax then go back airside and push my way through to the front of the immigration queue (I had been queuing at check- in so long the flight was boarding). Once on the plane it appeared that the flight was only half full and I had the entire row to myself so why they could initially only give me a middle seat I don't know. Back in Sharjah the immigration area is confusingly laid out and getting a queue that moves is pot luck. here again everyone is pushing to get served. A nightmare on the ground but great in the air.


but the problem lies in the passengers well in such an low cost flight one may encounter those passengers that shower only once a week and whose habits are a bit rude or nasty.


The airplane is an old 747 that it seems to be torn to pieces. You have great room for your legs while seated in those old cradles. There are rather comfortable though. Inflight entertainment does not work in 50% of the seats and flight attendants will never give you a proper solution. Food is ok but there's not much to choose but wines are superb.


The departure time and flight number were different on the e-ticket boarding card and departure screen. Nobody could provide an explanation but in the end that didn't matter as it was 4-5 hours late depending on which time you chose. The aircraft was an elderly MD88 with no APU working hence the interior was stifling when we boarded. Leg room was appalling. The "snack" was inedible and the coffee undrinkable. To cap it all one bag was lost for 4 days.


Why bother asking me online what seat I want when I cant even get it when I book months in advance? Once onboard it was quite stuffy and hot. Surprisingly they did serve a meal. The return was ok but the cabin crew were pretty rude and unfriendly. I wouldn't recommend Aeromexico unless you looking for a cheap flight and have no expectation.


From San Antonio to Mexico City flight was good. From Mexico City to Oaxaca we got on board on time then had to wait almost an hour and a half for 3 more passengers. 3 people making 100+ people wait. Flight back from OAX-MEX-SAT Oaxaca to Mexico was fine. From Mexico City to San Antonio we arrive at our gate at 7.13 flight was scheduled to leave at 7.10. Aeromexico representative made no effort to try and communicate our situation to the flight crew made no effort to try and help us reschedule a flight simply turned away. Had to go talk to another rep who let us know that since we booked our flight online she couldn't sell us another ticket until I got in touch with the online site and figured out their procedure. I have no phone in Mexico and no Internet which made this extremely difficult. Never flying Aeromexico again.


Flight was over booked. So we got bumped off the flight the issue with Aer Lingus is that they really could not be bothered to sort the problem out. We ended up paying for a cab to Edinburgh but why could Aer Lingus not have managed to do that.


I was seated in front of the emergency rows. When the doors closed I asked a flight attendant if I could take a seat in one of the empty emergency seats. There were 3 consecutive seats empty. You would think that I had just stolen the crown jewels! The young flight attendant berated me with sarcasm "you have to pay for them" in her loudest Dublin accent. This is not the first time I've experienced this type of condescending attitude from an Aer Lingus flight attendant. Totally unnecessary. Unfortunately no other airline flys Dublin/Nice.


Air Arabia is a low-cost airline - never had such legroom at other airlines in economy class. Staff was very friendly and helpful. I can recommend this airline for travelling in the Middle East.


Both flights left an hour late without explanation. When we booked flights in Australia we chose our seats and our choice apparently accepted. We reconfirmed this at check-in but upon entering the aircraft we discovered this not to be the case and we were not even sitting together. On the first flight the audio did not work on my seat and on the other the visuals were running without audio. Staff tried to speak English but generally had a poor capability so communicating in Spanish was more effective. Some staff were unfriendly and all staff disappeared for about five hours after serving the meal on leaving BA. Snacks and drinks were available in the galley areas but this was not announced so passengers only found out about it through diffusion. We flew a number of internal flights with LAN which is worlds ahead of AL on service.


Delayed 6 hours with no explanation dirty trays chewing gum on the arm rests. The flight crew sat in the departure gate and took up two rows of seats while we all stood. An overhead TV that didn't work and a loud speaker that was so loud we had our fingers in our ears. Nothing impressive here.


Mexico City airport is poorly labelled and difficult to find your way around. When we asked staff for help or directions we were given different directions each time. Since we has a 12 delay due to yet another flight cancellation we tested this hypothesis on a 7 staff members. When we originally selected our flights to Costa Rica this airline offered the best route. Flight times were great no more than 2 hour layovers and we were to reach our destination in less than 9 hours. By the time this airline finished canceling and delaying all our flights it took us over 30 hours to reach our destination. Total fight time was only 6.5 hours. Plus we were given immigration documentation in Spanish only and told it didn't come in English.


The airport terminal was extremely warm and the flight left late. Not sure what the problem was but it was very hot on both flights. Since our flight left Cancun late we had to run from one gate to the other in order to not miss our connecting flight. So of course since we barely made our flight our bags didn't we were told our luggage would be delivered the next morning - well it is almost 8 pm and still no luggage. Not sure I would ever fly Aeromexico again.


I was shocked because I bought a more expensive ticket that allowed me to carry 2 bags. However in the fine print of Aer Lingus it states that whether you carry one or two bags the maximum weight allowable is 20kg. This makes absolutely no sense in having 2 bags of 10kg since the bag itself weights about 2kg to 3 kg so you lose out if you carry 2 bags. Your total weight allowance shrinks from 20kg to 17kg if you carry one bag and if you carry two bags it shrinks from 20kg to 14kg as the 2 bags will weigh 6kg in total. So I paid extra money for absolutely nothing. I thought that when you paid extra money you will be allowed to carry 2 bags of 20kg each (totalling to 40kg). This is the worse thing I found about Aer Lingus. I had to pay EUR75 for 5 kg overweight. Also this flight had no business class and I had taken the highest class available called Economy Class Flexi Fare. Even my Star Alliance Gold Card was not useful.


Firstly the plane from Moscow to Paris arrived late causing us to have a delay our original transfer time between Terminals at Moscow was due to be 1hr 55mins but with this delay it was about 30 minutes now. Eventually boarded and was a nice trip. Arrived Moscow through Passport Control and Security then a long fast walk to Terminal F told to go to gate 46 arrived there no passengers around then told to go to another gate arrived there to find the flight was delayed for technical reasons original boarding was at 20.00hrs but told to come back to the gate at 21.05hrs. At the new time were let through to go onto the Air Bridge instead of an aircraft at the end of the bridge was a metal staircase and buses got on the bus doors wide open minus 20 outside. Eventually doors closed bussed to far end of airport and held in the bus 50metres from the aircraft a wait of 20 minutes and we were let onto the plane after our brisk 50m walk. Passengers boarded then 2.5 hrs after original take off time we eventually got into position. Flight okay food edible. Upon arrival at BKK just after landing and heading towards the Air Bridge passengers rushing to get to the door the plane had not even left the taxiing area. For me a never again adventure with Aeroflot.


Every single flight was either cancelled or delayed. The staff are generally not that bad and they take a lot of stick from people. Food no real issues. The flights themselves are just so unreliable.


All eight flights were more or less on time the planes were clean and baggage always arrived without delay but service on all flights was poor and food all but inedible. There is a difference between the internal and the intercontinental flights however: the cabin crews on internal flights were just indifferent and bored on the intercontinental flights they were rude and in some instances overtly hostile. Ground staff generally falls into the category "indifferent" with a few positive exceptions. Conclusion: Try avoiding Aerolineas for intercontinental flights but for internal flights it's ok.


After the flight was delayed for 2 hrs in TIJ with no explanation the ground crew had the audacity to ask me why we were late to catch the CUN flight. Seats were very uncomfortable for Biz class no leg room and the pitch hardly had any angle. My neck was hurting after couple of hrs. Food awful. FA's couldn't care less attitude made this 6 hrs trip unbearable.


Flew from Chicago to Dublin Ireland then back from Dublin Ireland to Chicago. The trip there was fabulous! Great customer service great food! The trip home on the other hand was disappointing. I have never experienced such rude customer service. The food was also extremely spicy when I asked if I could buy some snacks since I was starving I was informed that they cannot sell me any. Won't be flying Aer Lingus again.


Cabin crew extremely rude simple requests such as glasses of water plainly ignored. Food was sub standard and if you felt peckish after the meal you were abruptly told to go help yourself at the rear of the plane to a platter of soggy cheese and butter sandwiches. Same for drinks pour- your-own-glass at the back of the pane in full view of the cabin crew who just pretended you didn't exist. Overall cabin crew appeared quite blasé and pompous.


Flight was showing delayed on the airport website still on time on the AR website. Unable to process web check-in. Complete chaos at the airport since the previous flight had been cancelled and the flight after ours was also cancelled. Not a single AR check-in staff or management available. After one hour of waiting with no announcement in English or Spanish or any AR check-in staff in sight we decided to take an 18 hours bus ride to ensure we get to BEU on time for our flight back to Canada the next day.


Initially scheduled for departure at 18.05. Delayed various times until finally dropped from the monitor after midnight. Flight was cancelled no announcements in English very few announcements in Spanish. Misleading information about new flight the next morning initial departure at 06.30 from AEP then at 09.30 from EZE final departure ex AEP at 09.30. Only compensation for the 16 hours delay a dry piece of pizza and a can of Sprite. Flight was an old B737-500 despite the rebooking we were on standby for this flight and got the last seats on the aircraft.


Shocked to learn a week before the trip that the flight was changed to have a layover in Mexico city. Now the flight turned into a 8 hour trip. Despite never advising of the change Aeromexico had the audacity to try to charge a $150 cancellation fee. On the connecting plane I spoke to other passengers who gave similar or even worse stories. Some said the website still showed a direct flight from their destinations even though it had changed.


I have to say that I am a frequent flyer with Aer Lingus over the years and I have seen a steady deterioration in the customer service of the airline attendants. I feel that re-education in customer service would benefit many employees of Aer Lingus. Quite frankly food was almost thrown at us when served no smiles and no manners! My friend is a gold circle member and did not accept the dinner served he asked for cheese and crackers and was told there was none.


Despite having bought the ticket with KLM's Flying Blue programme number I was forced to pay extra fee for my luggage. Staff very unfriendly even when I asked for such a standard thing like having my own personal copy of inflight magazine. My luggage got lost. Interior of airplanes shabby.


Flight was on time ground handling efficient. The flight was operated by the small ARJ Aircraft the Crew was inefficient and rude. Meals were below average.


The service was appalling. I pressed the hostess button numerous times with no response. One meal throughout the journey was inadequate with a very small snack before landing. My snack was a soggy sandwich and breakfast was no better. I will not recommend this airline. Quality is of the essence.


Pleased about the leg room however their flights late or just cancelled for no reason. The food was ok hostesses were direct with them wanting to give you hot drinks cold drinks or snacks. Check-in took 1 hr 40 mins so be prepared.


Was not allowed to choose a seat when purchasing a ticket not during online check-in either and at the airport I was told the plane and seats were full. I was stuck by the window with the wall sloping inward - I am a large wide-shouldered man. Flights were torturous as was waiting on the tarmac for 30-40 minutes with no explanation as to why. No food or entertainment available.


Flights were on time and boarding was well-organized. The seats were comfortable but everything looked tired and not exactly pristine. IFE is nearly impossible to use as the touch-screens wouldn't respond to pressure. The meal was okay (biryani chicken) though the piece of meat was about as big as an eraser. The flight attendants (save for one very nice girl) were sulky and bored and made us all feel like we were cattle. As we left the plane the cabin attendant didn't even look up into our faces when she said goodbye. In a nutshell the price was good but the service was shocking given the generally warm nature of all the Irish folk I know. Most peculiar.


Just prior to departing the gate there was a loud commotion in the rear of the plane - it seems we were traveling with a restrained reluctant prisoner. We checked in for our return flight in St. Petersburg for Amsterdam. We requested that we and our luggage be booked thru to Detroit. the attendant assured us that it was done. Upon arrival in Amsterdam we were informed by KLM that they did not receive confirmation of our flight from Amsterdam to Detroit and our seats had been resold. 10 hours later we were aboard a Delta flight on the way home. The issue was not in translation because our request had been relayed by our Russian Tour director and our luggage was booked thru to Detroit. Never again.


Not impressed staff sometimes quite rude. One meal with drinks provided after take off soggy sandwich about half way and small snack before landing. Drinks few and far between we could go and help ourselves to warm drinks with no ice. Overall would not fly Air Austral again and would not recommend it. Return flight not better!