The aircraft is in poor condition and the airline personnel are not helpful. They won't even give passengers an explanation for the delay and told us to file our complaints online.


At check-in I requested for check-thru for my baggage but the man in the counter said it is not possible. I got alarmed when my other colleagues (we were in a group reservation) baggage were checked-thru. I had to recall from baggage and made to baggage drop for check-thru to Manila via Narita. Mexico City to Tijuana leg we were assigned a seat number - 14E which did not exist. So they found us seats on row 22. When we reached Tijuana we stayed on board and we asked if we needed to change seats as we were given boarding pass with different seat assignments. Again I was assigned seat 12A which still does not exist in the plane. We were made to sit in other seats and we had to bring our blankets and earphones because they do not issue fresh ones. We had connecting flights in Narita for our trip to Manila. When we got to Manila our baggage did not come with us. For 2 days we tracked our delayed baggage and learned they were not loaded apparently when we left Mexico.


A 7.20pm arrival became a 8.45pm arrival.


I paid 457 euro with taxes included which was a great price. The plane going over was shabby looking inside with no IFE. The food was just ok and the cabin crew never even smiled once or were standing at the door with leaving the plane. I say over all they need to improve on customer service and update the planes a little.


All flights were delayed about 2 hours without explanation. Staff in Budapest and Moscow - very rude they don't speak English and whenever you ask something the answer is "we don't know".


Male flight attendants on the flight to RUN - nice however food provided is limited and alcohol only during meal times. Water is in short supply and passengers at the back of the plane were forgotten about almost all the time and rationing of water became an issue towards the end of the journey. Passengers were made to stay overnight in RUN - hotel stay provided to some passengers were terrible no assistance from the airline or hotel and dinner not provided (incur at passenger's expense). Return flight home was canceled with no word to most passengers (only upon check-in). Flight was canceled due to poor maintenance of the plane which suffered system difficulties on it's previous long haul journey and was forced to attempt emergency landing 3 times - and we were going to take this plane home! Was put up again at the same terrible hotel for the night. Female flight attendants extremely rude impatient and unwilling to communicate to passengers who cannot speak fluently in French. Very disappointed in the service provided by Air Austral will not fly again.


Delay of about 2 hours for a flight that lasted 45 mins. saw the plane. No crew member or agent to ask for information. On board the crew were not attentive and paid little attention to passengers.


I flew from Ushuaia back to Buenos Aires and it was absolute chaos. The previous 2 days flights had been cancelled due to Chile Volcano the airport was full of people and there was no organisation or communication for waiting passengers. There were lots of angry passengers a TV crew and lots of police but a lack of Aerolineas staff.


They cancelled our flights and had wait hours in Argentina. The crew were not polite they did not provide accommodation and did not listen to our complaints. I needed to call to New Zealand to get someone from Aerolineas to answer my queries.


Check in took 1.5 hours we got 5 seats two or 3 rows separated from each other (3 kids 47 and 10). We relied on the kindness of people on the plane to get all the seats together. For delays we lost the connection flight to SLP in Mexico City and we got a flight next day (18 hours later from our original). I asked for compensation for the hotel expenses We got nothing but the worst is that at the next day We just find out that local passengers got hotel expenses and we were international. I am going to use this airline.


There was no announcement of the cause for the delay. It took the agents about 10 minutes to check a passenger. As passengers finally trickled to the gate there was no agent and no sign confirming that this was an Aeromexico departure gate - and there was no plane. On the return May 29 things were still a bit slow that's when the agent told me that she had arrived at work on May 22 to find totally new screens on which she had received no training. The system also told them (on May 29) that I hadn't paid when in fact it was a prepaid Expedia ticket. Apparently they had changed the flight number right as they were switching systems and my reservation was not transferred correctly. After my flight boarded they announced that the co-pilot hadn't arrived! Hence a half-hour delay. Totally amateurish performance throughout by this airline which I will try to avoid flying.


A one hour flight. My luggage was left in Edinburgh. There was little in the way of service or concern and I was left with the impression that this happens on a regular basis.


Short leg flights were okay. Just 2 hours although we didn't see much of the crew and surprised that the only refreshment available on board had to be purchased. Long haul legs were another story. Incredibly disorganized "mob boarding" in Boston. Flight crew on outbound leg were quite grumpy and unfriendly. I had pre-ordered a vegetarian special meal with an allergy requirement. They got the allergy but not the veg part and I was presented with a hunk of chicken which the flight attendant said she thought was "Just a bit of tofu." Offered cheese and crackers. Returning I had called to make sure I got a suitable dinner. Well they had one but I heard them give it to the woman behind me. I had to explain to her that she had my food and get it back. On the return flight a flight attendant came with a big bag of blankets tossed the bag into the corner ripped the bag open and said not one word to anyone. No hot drinks available in the first round of service. Dinner trays stayed around far too long. On the return leg the promised "afternoon tea service" was delayed and was basically thrown at us. After we landed there was no attention from the crew. I've been flying internationally for nearly 50 years and have taken a lot of airlines and never seen anything quite like this.


Got the lowest price available by a long way so wasn't expecting too much. The flight from PVG-SVO was at 1.40am - the new planes apparently are on the earlier route so the plane was very spartan with shared TVs which showed one film throughout the whole journey. Staff were so serious that it was quite comical (does it hurt to smile?). SVO-AMS was again on a very basic plane this time with no TVs at all but at least the staff were nicer despite very poor English. Acceptable for a very cheap flight but I wouldn't choose them if there were other airlines at a similar price.


Both flights were with ATR-72 aircraft. The interior of this aircraft was very cramped with hardly any leg space. The aircraft definitely showed its old age. The flight from Mandalay to Yangon was free seated and flight was completely full. The in-flight service was nice and they served savoury croissants and cakes with drinks. Regarding reservations the booking system is fairly tricky. Also the airline requires the passenger to confirm the flights at least 24 hours before departures. Yet the 4 phone lines are constantly busy. For both flights our hotels repeatedly tried calling to no avail. Air Bagan offers value for money because there is hardly any competitive alternative today.


My only issue was the size of the seats in economy - a tight fit.


Only flew Air Austral for medium haul (RUN-SEY) but was excellent! Good service much space good food and very friendly staff! Next time we might choose them also for long haul.


Very friendly staff at both airports and during flight. 777 are in good shape and the cabin clean and comfortable. Food was excellent - also a lot of choice for drinks including wine during dinner. Cabin crew present and often come along with water during the night. An amenity kit is distributed after takeoff with socks earphones earplugs and eyemask. Only drawback is that there are no PTV's and there's not much info from the cockpit. All in all a very good experience.


I have travelled with Air Austral 4 times between Johannesburg and Reunion. My first trip was in 1992 - my latest was in November 2005. Before my latest trip I was of the opinion that they were one of the best airline I had flown economy class. Their B737's were configured 100% economy. Now they have a 'Business Class' and economy seems to have deteriorated to 'Cattle Class' - and they are 'just another airline'. All of their service levels have dropped to mediocre. I still plan to use them again this year as I love the island and Air Austral are the only airline that flies from Johannesburg to Reunion.


We were left in New Zealand and passengers weren't advised of new flight time on different airline - the whole team disappeared from airport and left passengers wondering what to do. We had to pay $100 to get our bags to Sydney with Air NZ because they have a different baggage allowance. Little customer service skills.


The planes are evidently old and the entertainment system is very mediocre especially for a 13+ hr trip. The food given was good enough and the crew was nice although they didn't offer anything unless you asked them. The biggest problem was the schedule on my return flights the plane from Rome to Buenos Aires was delayed 6 hrs we had to wait 6 more hrs in Buenos Aires to get back on a plane to Santiago (delayed an extra hour). They were good enough to move me and my sister to Business Class from Rome to Buenos Aires because of the problems although this was possible only because my dad and uncle were in Business already. Business class didn't offer many improvements in comparison to other airlines the seats although more comfortable than the Economy ones weren't as good as other airlines and the entertainment system was almost the same as in Economy.


However I am disgusted with the way that the airline has handled the problem with the Volcano in Chile. I understand that flights need to be cancelled but Aerolineas is not communicating with its passengers and is also not making any attempts to help those trapped in Argentina due to flight cancellations. The staff were very rude even getting up and walking away. It is such a disappointment to see the way that passengers are being treated. Those of us trying to reschedule our flights are having problems getting through to the call centre. Very unprofessional.


Last leg AeroMexico MEX-MZT ground staff in MEX unhelpful checked in as soon as possible and still couldn't get us seats together (only two of us) for any of our connections. Trying to submit comments to their customer service afterwards gets you no where except repeated automated messages and there is no customer service number you can reach from the UK. I would never fly them again if there was an alternative.


He offered no help and even attempted to mock me. As beautiful as Cancun was I would never go back if my only option was to fly AeroMexico. Cheap flights means cheap service and even worse customer assistance.


Supposed to leave SJO and be home by 3:30pm on Saturday. Did not arrive home until Monday at 3.30 pm. This airline was a joke. The first day they had us wait in the airport for 12 hours only to tell us we wouldn't be able to leave. The next day our flight was delayed due to a flight attendant not having correct documentation to leave the country. Due to the delay half the flight missed their connections in Mexico City causing another overnight stay. We were never offered a refund for the flight or any inconvenience it caused.


Had a disappointing start to our holiday! Delayed 2 hours from Manchester to Dublin no one kept us updated and when we got on the aircraft it was filthy! Never flown with Aer Lingus before and don't plan on flying with them again!


Allocated seating and good snack served with excellent customer service. Would fly with them again any time!


Our choice of Air Austral the first time was based mainly on the basis of our connection possibilities from Denmark. Next time it will be as a choice made by satisfied and loyal customers that believe that good treatment should be rewarded.


I found the service was excellent and far superior to that of Air France.


I use to fly on Air France in classe Alize (Economy Plus) but recently I tried Air Austral for the first time in Classe Loisirs (Economy) and was far more satisfied with the level of customer care in terms of punctuality high food quality and friendly staff. As being part of the Air France Frequence Plus scheme the good news is I can get some qualifying miles and this code-share flight makes my life easy as I don't need to change airport - ie remaining in CDG and not going to Orly. So I would recommend Air Austral in terms of: Comfort: their B777 is modern the seats are more comfortable and you have more space to put your hand luggage in the compartments above your head. Food: even in Classe Loisirs you have a huge plateau and you are really spoilt. Customer care: excellent staff. They provide you with warm towels as you get on board and in the morning. They also pass through at night asking you if you want some water while everyone is asleep. Everything with a smile! Punctuality: both outbound and return flights left on time. Unfortunately I read that Air France will stop this code-share flight with Air Austral and I find this decision very sad. I wish everyone who is part of Frequence Plus loyalty scheme to convince Air France to come back to its decision as the CDG-RUN-CDG must not disappear. Air Austral is the getaway to Reunion via CDG for all European and worldwide customers and you won't be disappointed. Thanks to Air Austral we are getting better airline service to Reunion excellent staff quality and well-deserved comfort. I'm very happy about their level of professionalism and the image the airline portrays of Reunion Island.


There punctuality is great they are more often before time rather than on time. Recently i got the opportunity to try there new RUN-CDG-RUN flight in club class. Here also am very satisfied. There REPS in Mauritius are very competent. I recommend you this airline.


I have not been disappointed. The onboard crew was extremely helpful and smiley from boarding to disembarking. The seat which can recline 140 degrees -almost flat bed - is very comfortable good width and pitch. The food is tasty and includes a creole dish accompanied with spicy condiments and an interesting variety of wines. Even the bread is warm unlike other airlines I'm used to travel with. I have been especially impressed by the quality of the service on board and this from the FA to the captain. Good work.


Rude staff most dilapidated aircraft and 13 hours late - need I go on. Cheap rates but not cheap enough.


Luggage didn't make a flight in Mexico City then was delivered to hotel in Cancun. All luggage from group of 10 traveling the same route had been completely ransacked with items stolen. On return trip Aeromexico customer service was a joke and did not tell me I should check an item in Cancun that was too large to fit in luggage. Flight attendant helped place it during the first flight. It was then confiscated in Mexico City due to different security standards there. Mexico City airport was also a nightmare.


Business class seat were very uncomfortable. A red eye flight but cant sleep due to the seat type.


They serve you just a meal and after the crew disappear - no movies and music program was not working well. Boeing 737-800 and for six hour flight is a narrow plane.


First was delay the flight 7 hrs then the early fight I had at 7am was pushed back 3hrs with no phone call. Communication is important and so is time. The flight you book is tentative so don't be surprised if you book a flight and end up with a flight at a different time.


Main complaint is about the badly designed website. I was flying Shannon to Boston and then on to Tampa with JetBlue. AL kept emailing me to complete the "Additional Information Required". However their website kept rejecting my booking reference. Tried to email them (no reply). Tried over 3 days to telephone AL kept getting recorded messages. Spent at least 1 hour trying to get through to a "person". Eventually did to be told my booking reference was rejected as I was flying on to another destination (Tampa). Then she took the additional info and did it for me. Seems this is a routine problem! AL also could not print off Jetblue boarding card Jetblue referred me back to AL.


Unfortunately A330 was unavailable for this trip (despite being advertised on the website) and instead we boarded a Soviet era IL96's. Flight left at least an hour late many of the seats failed to recline and there was no onboard entertainment system in economy. No apologies were offered for this bait-and-switch move by the airline. A glance at the business class section revealed two rows of slightly oversize seats separated by a curtain across the entire width of the cabin. If I were a business class passenger I would be furious . Other than that the flight was relatively smooth and uneventful. My advice would be to avoid this airline on flights over 3 hours and go with the competition instead.


Flights were always in time the planes are modern staff is very pleasant and we felt very safe on board. Check in without problems free seating and even for bigger people sufficient legroom . Would fly again with Air Bagan


Modern ATR 42 aircraft good safety briefing very quick turnaround with seat allocation on way out (70% full) and free seating on return. Aircraft departure on time and luggage off quickly each time. Snack soft drink and tea/coffee on short 45 minute flight. Great views from 16000ft over Irrawaddy plain and Arakan hills and exciting approach over the sea and surf to short landing strip between the palm trees. Good experience.


All flights on time clean planes even the older Fokker 100 a nice in flight snack and very friendly flight attendants. Since I was traveling in the off season most of the passengers were actually local with a few package tourists on the return leg. Boarding passes handwritten you must also show your passport for domestic flights in Myanmar.


Inflight experience good with clean cabins and nice and attentive crew. They served even on this short flight a little breakfast with cold-cuts and cold omelette which was ok. As the previous comment states the problem is rather the infrastructure on the ground. Everything is still very old fashioned with hand written tickets and passenger lists and baggage handled by hand or on trolleys pushed by man as well and power shortage even in public airport areas. Booked through local travel agent who kept us informed of flight changes so saved us the hassle to deal with airline ticket sales directly. As we were on a holiday it was a bizarre but entertaining experience and it felt like what airtravel must have been like 50 years ago.


The flights were operated by ATR-42. Seating is not comfortable unless you take an emergency-exit row but on 40-50 minute flight you don't need comfortable seats. Inflight service great. Wet paper towels given to each passenger on the entrance to the plane. The food service was rather interesting - they gave us a chicken sandwich (really tasty) then they brought around some coffee and tea and about 10 minutes later-Cola and Sprite on a tray. Crew were very friendly and polite. Yangon Airport in its domestic part is really not modern with some not- functioning facilities and broken toilets. Thandwe airport is an experience itself! Overall Air Bagan offers excellent reliable service and I will fly it again when visiting a wonderful country Myanmar!


In this time they lost my baggage for two days cancelled one flight with no previous notice delayed two times and worst of all the last airplane we took tried to depart and stop last minute twice due to technical difficulties. We had to wait for 24 hrs for them to fix it and lost our connections to Mexico. The company refused to assist us to solve any problem and kept saying : there's nothing we can do present your claim on line. I will never flight with Aerolíneas Argentinas again!


All five flights had significant delays with complete abdication of responsibility by airline staff who lied to and misled passengers. flight from Havana to Mexico City was delayed by 24 hrs with the ground staff in Havana clueless on the reason for the delay for the first four hours. Shabby treatment of all passengers the next day with no water or food. Flight back to Mexico City was 2hr s45min - and we were served peanuts. Crew unfriendly do not like to smile.


I was disappointed by the service from Cabin crew. On previous trips crew were friendly and talked to passenger. CDG-PVR leg operated by a reconfigured 767 with expanded Business class cabin. Flew economy - seat was ok but with no foot-rest. MEX-PVR-MEX operated by EM-145's they only had one cabin attendant. I had no real issue apart from the fact the crew were not that friendly.


Experienced a poor service throughout except for the food. At check-in I asked if I could request an aisle seat or one with extra legroom (I'm 6ft 7ins) I was told I had to pay 50 pounds if I wanted it. Of course this made the journey very uncomfortable straight away as on both flights I was sat in between passengers. Both aircraft's were very old especially for the long haul Moscow to Shanghai. Entertainment consisted of a projector and white screen at the front of the cabin - the worst entertainment I've ever endured on a 9 hour flight. Staff seemed slow and unresponsive at times however did serve regular drinks and the food was nice. In future I would rather pay a bit extra with other airlines. Overall a poor service.


We booked a number of domestic flights with them and tickets were written out with OK status on February the 12th when we picked them up in their downtown Yangon office. A week later when we checked in at Nyaung U for a NYE-HEH flight Air Bagan staff told us flight AKY-RGN we booked was cancelled and we had to contact Air Bagan in Taunggyi once we arrived in HEH to arrange alternative travel. After arrival in HEH we contacted Air Bagan in Taunggyi who told us no flights were cancelled. We asked them to verify this again and later that night Air Bagan called us we didn’t have to worry and the AKY-RGN flight would certainly fly. A few days later we flew HEH-SNW and as we had a reservation to fly SNW-AKY the next day we once more checked with Air Bagan at SNW airport on the AKY-RGN flight. We now were told AKY-RGN was cancelled as AKY airport would be closed ‘for maintenance’ for several days! The SNW-AKY we booked would still operate but as return flights for the next days would not operate we of course decided to cancel SNW-AKY. Air Bagan didn’t seem to understand why we didn’t want to fly SNW-AKY. Having no return flight from AKY didn’t seem to be an issue for them and they suggested us to buy a full fare SNW-RGN flight. They agreed to refund us the cancelled flights (after paying a cancellation fee) but refund could only be made in the Air Bagan office where we paid the tickets! This would mean we had to go back to downtown Yangon what we hadn’t planned into our travel schedule anymore. After several discussions with Air Bagan staff in SNW and with the help of our hotel manager in Ngapali the next day when we showed up at SNW airport for the SNW-RGN flight local Air Bagan staff appeared to be very helpful and tickets were paid back at SNW airport and fare for the SNW-RGN was ‘Town Office’ and not ‘Published’ full fare. We were very pleased local Air Bagan staff in SNW understood the issue and willing as well to refund us but next time I book a flight with them I’ll think twice.


Although we were put up in a hotel room it still lost us one day out of 10 of our hard saved visit to relatives. Waited in Auckland airport for 8 hrs before they ferried us out to hotel - dinner at 3am and had to be awake by 8 to go again (we had kids with us). Flight home was delayed again at Argentina (captain turned up 2 hours late).


The first flight (Bogota to Buenos Aires) suffered a 12 hour delay four internal flights in Argentine were all delayed (hours of delay) and the last one (Iguazu to Buenos Aires) was cancelled! They took us to a filthy hotel in Iguazu. With these problems it is not worth to talk about service or food.


Food acceptable - I'm not fussy about food. Staff inclined to be offhand and more interested in socialising among themselves. Announcements very thickly accented English - difficult to comprehend at times. Cabin interior - on my first trip the reading light came away in my hand and the projected movie seemed to have been soaked in bleach before screening. On the second trip there was no film at all with no explanation or apology from the crew. Lateness - first trip OK. Second trip a shocker. Six-hour delay in leaving due to unspecified technical difficulties. On late arrival in Buenos Aires confusion reigned with passengers asking each other what was going on as most connections had been missed. By a mysterious process (no thanks to the airline's staff) I found myself on a coach with other mystified passengers thinking we were heading to a hotel for the night (it was very late). Instead we were taken to another airport and hastily put aboard another plane. I got to Brazil but landed in the wee small hours and faced an uncomfortable night sleeping on the floor of the terminal. Aerolineas thereby escaped having to foot the bill for hotel rooms.


It's unethical to say the least. AeroMexico had a good selection of non-stop flights from LAX to PVR. Seats were more expensive than connecting flights on the U.S. based airlines. We were willing to pay extra for the non-stop flight. A week before our departure AeroMexico moved us to an indirect flight connecting through Mexico City. Our only other option was accepting a voucher from AeroMexico and rebooking on another airline at our own expense. Due to the short notice all flights (even connecting) were two to three times more expensive than they were when we had originally purchased the tickets. The annoyance doesn't end there. In Mexico City we only had one hour to change planes. Normally this would be easy. We didn't know we had to go through customs. There were hundreds of people already in line. Needless to say we missed our connection. We waited all day in the airport for another flight that had seats available.


When we called in on seat assignments for the flight over we paid an extra $60 per person for seats that were to have more room (Rows 9-12) so we could sleep better. Turns out that the seats we had on the way home had more leg room and reclined further so that was wasted money. On the way home the entertainment recycled twice so there was a while where you couldn't watch a movie and since we were in the middle of one when it went down had to adjust it to get back to the spot where it crashed.


Glasgow to Dublin flight arrived on time and all US bound passengers were met at the arriving flight and bussed to the international terminal. For this flight we had US Pre-clearance at Dublin Airport. However waiting time was horrendous. Flight was due to depart at 10.15 and at 10.45 we still hadn't completed this procedure. Aer Lingus held the onward flight for all connecting passengers resulting in a one hour delay leaving Dublin. Airbus 330-300 seating was comfortable enough for the 6 hr flight. The on demand video system offered ample films. The headphones however of poor quality and sound. A pre-dinner drink was served. Soft drinks are free alcoholic drinks have to be paid for. Meal was mediocre and tasteless. The crew did not come around offering drinks. The younger cabin attendants were friendly. Older crew members acted like their job was a chore. Many not able to smile. Because we had pre-cleared US Immigration at Dublin we were therefore classified as a "domestic flight" and landed at Jet Blue's Terminal 5 in JFK. Because of this and the somewhat lower fare these points would be the only reason I would choose to fly Aer Lingus again.


Quite new Airbus 330-300 with sufficient inflight entertainment (if its working). Seats very poor actually with much less space than on the A320 I flew to Moscow with. Cabin crew generally never smile and disappear after lunch. Though my personal entertainment system was not working and my seat was broken no one apologized all I got from the stewardess was an unfriendly "yes its broke" then she went away. If you're on a budget Aeroflot long haul might be an option but be aware that you'll suffer big time for the 200€ you save. The difference to Aeroflot short haul European flights could not be more striking.


Loved the inflight entertainment. Selection of movies was superb all new movies. Food was good and seats were horrible - very small and uncomfortable. Could hardly sleep and that's for 8 hrs direct flight.


My short vacation last long weekend was ruined by this airline. Both flights BUE-COR and return COR-BUE were cancelled. In the first I returned to fly next day. In the second (COR-BUE) they sent me by bus (800km). Check with a knowledgeable and honest travel agent before becoming their hostage.


First one cancelled and we took next flight 3 hours later. Second one was delayed. The same with third flight. The last one also delayed before we could board and once onboard we had to stay sitting in the plane at Buenos Aires airport for more than an hour in a very warm day.


BRU-SVO on a small airbus no inflight entertainment and the staff's ability to speak English was average with a smile every now and then. I got a small warm meal for the 3.5 hours flight. Transfer at SVO airport was below average. Friendliness was unknown. SVO-PVG on a brand new A330 with decent leg room and various movies and music on individual inflight entertainment system. I got 2 warm meals though only drinks during meals and not in between. PVG-SVO - old Boeing 767 no adaptive head rests small leg room very little seat recline and no individual inflight entertainment. On boarding I went to sleep so missed the menu card. During mealtime I asked what was provided and got an extremely rude answer. No smile tossing objects at me instead of handing over - very disappointed by service. In general I wouldn't recommend.


Moscow to Dubai the planes were old with no inflight entertainment. My friend ordered vegetarian food before the flight however she ended up with no inflight meal both ways. If your flight is long haul then I would not recommend this airline. For shorter distances it is fine. General staff service was poor and none could speak other languages apart from Russian. Limited food and if you required a drink you needed to help yourself at the end of the aircraft.


One extra bag cost 325 Euro. I could have purchased two tickets providing for two adults with bags for each less expensive. The counter agents were disinterested and responded to each other in Greek which I do not understand. This practice is unreasonable and unacceptable.


Almaty to Bishkek flight cancelled at last minute - no idea why (heard several explanations ranging from technical issues to lack of passengers). No notification from Astana staff until three hours later. I didn't have visa for Kazakhstan so forced to stay in airport transit lounge overnight. Next day tried to get visa at airport so I could drive to Bishkek. Air Astana people completely unhelpful - said it was impossible. Said I could either stay in airport another night until the next flight or fly to Bishkek via Moscow. Persisted and argued. Finally managed to talk to consulate at airport and received visa and took car to Bishkek. Air Astana refused to refund ticket or pay for visa.


Five flights were delayed by over an hour and delays averaged 2 hours late. Each time the website reported an on-time takeoff when we checked prior to departing for the airport. The last time we flew this airline we checked the status prior to departure and it stated "on-time" for our flight from AEP to GIG. When we arrived at the airport the screens stated "on-time" finally after an hour in a line that did not move we noticed a crowd at one ticket counter and went to investigate. Our flight had been cancelled without an announcement. They rebooked us for a flight that left from a different airport and that took a detour through Sao Paulo. Our more expensive direct flight from AEP to GIG turned into a 13 hour marathon with us arriving in Rio de Janeiro seven hours late at 2:30 am in the morning. I will not fly this airline again.


Flight length was between 2 and 3hours each time. On every occasion the flight departure was at least 45mins or more delayed. Planes were generally older (late 80's early 90's) MD-90's. Inflight entertainment is non existent and the food served well below average. The problem in Argentina is that apart from the occasional LAN route Aerolineas sit on the whole domestic market so there is generally no choice of carrier.


The plane we flew was very old had no inflight entertainment and the crew were rude. The flight crew left the seat belt sign on for most of the flight. My advice - give them a wide berth.


The aircraft was an Airbus 330. I was allocated a window seat but had no window. A woman who had paid an extra $50 for a window found herself in the same position but was not given a window. The aircraft was very overheated and had no individual air vents above the seats. The individual lights above my seat illuminated my neighbour rather than my seat. There were inadequate numbers of toilets for the large number of passengers. This resulted not only in severe discomfort for passengers but the water supply ran out in the toilet closest to me resulting in toilet paper not being flushed. The food was as cheap and nasty as I have ever had in Economy. I am not tall but had very little leg room. I could do very little work not only due to the shortage of space but the intense heat of the aircraft. The TV and movie selection was OK but not great but the TV screen in the back of the seat in front of me kept skipping or freezing every time the passenger in that seat vibrated the seat - extremely irritating. On approach to Berlin droplets of water started to drip on me and the passengers around me. On arrival the aircraft parked a very long distance from the terminal building. We were bussed to the terminal - this took about 10 minutes. We were then kept on the bus for another 10 minutes before being released into fresh air. The terminal for Air Berlin at Tegel turned out to be a shed with only 4 customs officers for hundreds of non-EU passengers. It took about an hour in a line to clear customs. (EU passengers cleared in minutes due to their automated passport readers.) I am a QANTAS frequent flyer and ended up on Air Berlin because it is a One World partner with QANTAS. How Air Berlin managed to join that partnership of good to excellent airlines is a mystery only the executives of those airlines can answer. I will be complaining to QANTAS and Air Berlin directly. The small number of flight attendants worked very hard and were pleasant but I felt sorry for them.


Both time the flight was delayed by 5 hours. They seem to cancel flights until the plane is full and then let it go. Cabin staff and ground staff could not care less a very poor attitude. Horror stories from many other passengers about lost luggage. I would avoid using them at all cost.


Delay in Amsterdam because of overbooking and stranded in Moscow. Now one day later I'm still in Moscow. Aeroflot gave explanation. Together with 10 other people we were guarded to a non visa area in a nearby hotel. We received no communication no new boarding pass and service is lacking. We're not even allowed to leave our hotel room. No sign of Aeroflot within the last 36 hours! The hotel guard explains that lost passengers arrive here every day and that this is very common. The whole service is horrible but the worst part is that really nobody cares! Don't expect any service or any communication. We also didn't received our luggage although it's still here at the airport.


The whole experience left me rather bitter and I really don't see the value add from Etihad Airways in partnering with Air Berlin. The following were my experiences with Air Berlin: 1) Couldn't reserve a seat on Air Berlin since my reservation code was tied to Etihad's. Had to make a call to Air Berlin but the initial response from them was to call back Etihad since they couldn't see my reservation in their system. However Etihad told me to call them back again since the flight was to be operated by them and they should see it in their system. After calls to-and-fro Air Berlin managed to retrieve my reservation and assist to reserve a seat (which came with a fee). 2) Baggage limit was only at 23kg. My outbound flight from Abu Dhabi to Frankfurt which was operated by Etihad Airways itself was 30kg. So I had to pay for the excess since I needed to bring back lots of stuff back from my trip. To make things worse the counter at Tegel Airport could not accept my credit cards apparently again because the reservation code was tied to Etihad's and so the payment couldn't be booked to release my boarding pass. So I made a mad dash to withdraw cash and had to go to a Baggage Service counter in exchange for a receipt since Air Berlin does not handle cash. From this experience I will not consider Air Berlin for long-haul flights anymore (being charged for seat reservation and low baggage limit) as there are many other alternatives that can provide more value and cost savings. Nor will I fly with any of the Etihad Airways partners anymore since their systems don't seem to be well-linked up with each other.


Arrived at Sydney airport at 7am for a morning departure to be told flight will be delayed until afternoon. Provided with a lunch voucher I spent the day at Sydney airport flight finally departed at around 1730. Arriving late to EZE I had missed my prebooked hotel shuttle and complained at the airline counter and they gave me a voucher for a hire car to my hotel which was nice. A340 was old seats were well worn and frayed overhead reading lights didn't work overhead baggage lockers difficult to close ancient entertainment system with flickering screen. Food was passable but nothing special cabin crew looked old and tired and mostly stayed in the galley chatting amongst themselves and were not very attentive. The pillow was so small and flat it was a waste of time as was the small think blanket. Every other flight I had within South America with this airline was very late causing inconvenience and disruption to my travel plans. My return flight to Australia was cancelled and I was driven to a hotel and picked up by bus the next morning only to face more delays uncertainty and poor communication from airline staff. This airline is a joke listen to me and many other people here when we say pay the extra money and fly to South America with LAN or Qantas but avoid Aerolineas Argentinas like the plague.


On the way there flight was delayed almost two hours. Staff were rude requested a bassinet for my 3 month old When boarded plane was told there was nothing? Flight home delayed two hours again no bassinet. Staff did not smile when needed pressed the button and waited 20 minutes?


The first stretch was 30 min late and I was forced to run through the terminals to get to my departure gate for JFK. I received no support or information from AB. Upon arrival at the gate I was informed that there was a 5 hour delay for the JFK flight. There was no information on the cause of the delay and staff appeared to be very confused. After 4 hours it was announced that there was another hour delay. The flight finally left over 6 hours behind schedule. The only compensation we received was a bottle of water and bag of chips. The return flight on April 2nd (AB 7249) was also delayed. Originally the delay was 40 min and then turned into over an hour. I therefore missed my connection back to Stockholm and was booked on a flight 4 hours later. The only compensation was again a bottle of water and bag of chips. The quality of the service once the plane was airborne was quite good and the entertainment system excellent (when it worked I was unlucky enough to have a malfunctioning screen on the return flight). In conclusion if you can afford to arrive late then the low ticket prices can make this airline attractive. However I will never fly them again given this rather miserable experience. The combined delays cost me over 10 hours of my life.


Inflight service OK there doesn't seem to be a choice of meal and it is just plonked in front of one. But had plenty of room as plane was only half full. Return trip from Montivideo was hours late leaving for Buenos Aires. I had to take a bus to the international airport but as it wouldn't have arrived there till 0100 I had to take a car (shared with another traveller) for the 0200 flight which left at 0430! Plane was better than the first as everything seemed to work. Cabin staff do their job but not so friendly as other air lines. Lights out after dinner and don't see cabin staff much after that but there is water and drinks left in the galley area. Plane late into Auckland so therefore missed connection to Christchurch and had to buy another ticket as I had just got a non transferable thinking 3 hours between flights would be long enough. Air fare was about half the price of the other airline servicing that route. Not sure if I will use them again. Have to be aware of delays and we were not given any explanation as to why it was delayed.


Atyrau-Almaty flight cancelled without explanation on the day making us stay in Atyrau for additional 2 days without offering accommodation. Replacement flight delayed twice. After we an hour in a check-in queue we were told that they ran out of seats on the plane leaving us and about 20 other passengers stranded. Offered tickets on additional flight on the same day but it was late to get on the connecting flight in Almaty. After 4 hours told that the additional flight was delayed. At 11pm it was announced that the flight was cancelled so we attempted to rebook. Told the next available flight was in 2 days which was unacceptable and we bought tickets with another airline. The next day we flew to Almaty with another airline and got on our connecting flight to Bangkok. As a result of the issues with Air Astana flights we had to spend extra money on the flights in Kazakhstan and Thailand.


Then 15 days later I flew from Rome to Buenos Aires the flight was again delayed 10 hours.


We were given no explanation as to why after an hour our bags were still not dispensed. The staff had no idea even where the bags were! After 1 hr 45 mins we were told what happened and that "we at least know where the bags are". Exhausted after now a total of 10 hrs a meal voucher was given out when all we wanted was the be on our way! The whole experience was handled very poorly!


Flight took off on time but hit heavy winds on approach aborted landing and circled for approx 40 minutes before diverted to Shannon. Bussed to Cork. Return flight on 30th January very much the same. When approaching Birmingham told that aircraft was outside it landing limits with the weather. Aircraft circled for approx 1 hour over Birmingham tried to land and aborted then diverted to Luton. Again bussed back to Birmingham 4 hrs late. Why do they use this type of aircraft this time of year which is close or outside it operating limits. Surely pilots have accurate weather predictions.


Flight delay - 3 hours on departure. Missed connecting flight in Moscow with consequently overnight in Moscow. The food is very heavy and the crew unpleasant. It's cheaper than other airlines but you get low quality service.


First of all shame on Etihad for partnering with such a budget airline and expect all of its loyal customers to put up with it - it has severely damaged the prestige it had built up over the years. Air Berlin is essentially a German budget airline operated out of a budget hub with a cheap meal and a poor IFE thrown in all awhile pretending to be a full service airline wearing the Etihad badge. Flight crew are very basic leg room is extremely minuscule - like other budget airlines meal is tiny and unappetising. Worse of all even for inter-continental flights you've got to pay nearly 40 Euros to select your seat! Never heard of it! All in all I am extremely unhappy with what Air Berlin had to offer both pre and during flight. I am taking my money else where the next time I am heading back to Europe. Bye Etihad and your budget subsidiary.


Firstly it was delayed 2.5 hours due to having to unload luggage of a passenger that failed to board. This meant that the flight would arrive into Abu Dhabi 30 minutes after boarding would commence for the connecting Etihad flight to Perth. Crew refused to advise if the connection flight would wait for us saying that Etihad had not contacted them therefore they didn't know. If they are partner airline and operating the service on behalf of Etihad and are responsible for the delay surly it is their responsibility to contact Etihad or surely there is a some agreement between the two carriers for situation such as this! We were told that ground staff would advise and assist on arrival in Abu Dahbi. But there was no ground staff who knew anything about the flight to Perth and no ground staff willing to help. Luckily the connecting flight was delayed for other reason and we made it but the airline did nothing to ease our minds. On the flight itself the crew were rude abrupt and just generally unpleasant. The food was worse than terrible. The hot food was served in a plastic-lined container the taste of which went all through the food. The only good thing about the flight was the seats - they reclined further and are possibly wider than most economy seats that I have sat in. I was very comfortable and slept well.


Aerolineas Argentinas now offers service to Aeroparque which is more convenient than Ezeiza. We bought business class tickets. Check-in staff at GRU tells us that aircraft assigned to flight has all-coach cabin offers refund. Same happens on the way back. Strong suggestion that Aerolineas Argentinas is selling tickets to non-existent business class seats.


They let passengers onto the flight who had been drinking heavily and nothing was said or done to turn them away the crew were unhelpful and sullen the food was inedible. On arriving in Moscow we thought we still had time to catch our next flight to London Heathrow only to be told the flight had already left. When we arrived at the desk we were given tickets for the next day and told we would be in a Hotel for the night. No apologies there was a lot of shrugging of shoulders and being told to sit over there. Rude and very unhelpful.


Service on board was not as we expected. Some of the personnel was unfriendly and not very understanding concerning families with kids. There was a delay on our way from Miami to Dusseldorf were we sat for 3 hours in the plane and the only thing that they offered was a protein bar. Food on the plane was not so good and we had to buy some snacks to the kids. The entertainment system on the longer flight of 11 hours was not working well and there were no helps from the personnel or alternatives. The delayed flight home had us miss the connection flight and we had to wait for 12 hours in the airport since the company did not use the 10-11 hours we were in the air to try and find alternatives for passengers with connection flights. The ground personnel said they only knew it 10 minutes before we landed in Dusseldorf. This is according to my view not a professional way of running a customer focused company. We will never travel with Air Berlin again.


First time with Aeroflot and would avoid in the future. Surly and unpleasant cabin crew. Very average food and almost incomprehensible announcements in English. Fortunately the flight was only just over two hours.


Very ordinary experience. Flight departed bang on time. Crew were friendly and smiling which is always nice to see. We were offered a free non-alcoholic beverage and a bag of chips or gingerbread. They put on a few videos for the 3 hour flight but no headphones were offered. No meals were offered for purchase even though this was mentioned by the crew at departure. I'd recommend you take snacks. We were offered a small delicious chocolate heart as we got off the plane. We had to walk down stairs in the rain and be taken by bus to the terminal. Had to wait ages for our luggage. Is this the 1980s? Seemed like there were plenty of empty aerobridges. No explanation was offered. Wouldn't recommend this airline. Not sure how they ever made it into OneWorld?


I booked the flight from Malpensa to Tegel and some weeks later they changed the airport from Malpensa to Linate which is further from where I live. This was just the beginning. On the flight back from Tegel to Linate although I was at the check in desk on time (70 mins in advance) they told me that I could not fly because the flight was overbooked! This was the evening flight and they offered me the chance to fly the next morning instead. They offered me another alternative to fly to Linate via Dusseldorf. So I went back to the Air Berlin desk where they gave me a new boarding pass. After finally arriving at Linate 3 hours later than initially planned what completed the disaster is that my luggage did not arrive. Never again.


American Airlines flight from the US was late and missed connecting flight. Aer Lingus would not honor ticket and required new tickets to be bought. Ticket agent was rude. Approached Aer Lingus office in Dublin who were unhelpful. Return ticket and check in agent in Dublin was rude and testy. A truly rotten experience.


The first flight delayed an hour making me miss the connecting flight in Moscow to Hanoi. Had to spend the night in the airport hotel. The next day I had to fly to Beijing wait 5 hrs and finally catch my flight to Vietnam. All in all I was delayed 34 hrs. Onboard staff were not very friendly and their English pretty bad. The food was average and seats and inflight entertainment adequate for economy class.


The flight was late in Berlin and 40 minutes late on arrival at Abu Dhabi. Missed our next flight to Bangkok. The seats are narrow and for tall persons it is impossible to sleep. The meal is not worth talking about. The cabin crew were friendly.


Once past security people are compressed into a small area whilst buses transfer you to the aircraft another painfully slow process. Once on board you get to witness some of the worse leg room in economy in the industry. It the took 1 hour to taxi out to take off unbelievable at 0200 in the morning get with the picture Abu Dhabi airport. Once airborne crew come through the aircraft in the dark to serve substandard food. Disembarking in Berlin passport control is at the end of the aerobridge so the line goes back towards the aircraft door and if your a non EU passport holder you can't even get to the line for that counter as the majority EU residents are blocking the path. Once through that process you wait in a small luggage claim area for your bags to eventually arrive! What a horrible experience from start to finish.


Horrible experience! All passengers boarded as scheduled by 10pm. Due to weather conditions we were informed we would have to wait. We were kept on the plane from 9.30pm until 4.30am. No reliable info provided by the staff/pilot. No food provided. At 4.30am we were asked to leave the plane and return to the terminal where we were informed that the flight was cancelled and the next one would be in 2 days. Ground staff rude and incompetent. No-one cared to provide us with snacks and hot beverages.


5 hours!). Today's flight due to leave Birmingham at 17.15 but message board revealed ETD 21.00. I wasn't prepared to wait that long and went home. As usual no explanation for the delay and nobody around to ask!


Aeroflot inflight service was fine although staff could have been better trained and their English command was poor. Transfer in SVO is the Europe worst with the most confusing pointers impossibly slow passport control bizarre security check and no interest from staff to make the transfer more comfortable.


Upon arrival at the airport I found that the flight was cancelled. I was given a choice to either fly via Berlin and arrive late in the evening in Munich or wait for the 18:30 flight direct to Munich. I opted for the direct flight and then had the five and a half hour wait at the airport. The 18:30 flight was then one hour delayed as they had mechanical problems. So instead of arriving at the arrival time of 16:00 I arrived at 20:30 in Munich. This is the second time this has happened to me with Air Berlin in the last three months. The previous time I was flying to Milan and I had to spend the night in Dusseldorf as I missed the connecting flight. The ground staff in Munich were completely unhelpful and only the staff in Dusseldorf did an excellent job and were very helpful. I will certainly not fly AirBerlin again. The only compensation I received in the first instance was a five euro drink voucher!


Flew AB short-haul quite a lot but first time long-haul. Much less positive than previous times. It started with a very grumpy attendant at luggage drop off. No welcome no eye contact just orders. Man must hate his job. Same attitude at gate while boarding. On board less legspace food bad and no pre- ordered vegetarian meal. Flight attendants robotic but that's AB. Movie choice limited. On the positive side: very punctual performance. But on long haul AB is not on par with other carriers like Lufthansa. Chose AB because of direct flight and departure time but will probably shift to another carrier next time. Lots of choice to the UAE.


The planes were new but considering this is a European airline why did they design the seats with so little legroom? Everyone suffered when the the person in front started to recline seats. Limited choice on inflight entertainment. The experience on both flights were horrible and we would never want to fly with this airline again. Avoid this airline at all cost.


Warning to anyone who is considering flying with them: if you expect even mediocre customer service do yourself a favor and stay away. We were supposed to fly from Maun with Air Botswana to land in Johannesburg landing at 4 pm with a full four hours to spare before our long haul flight back to the US via Delta. When we arrived at the Maun airport chaos had ensued. What appeared to be a huge tour group had the spotlight and despite reaching the front of the line to check in we were completely ignored as the attendants told us they needed to tend to others first. Service was exorbitantly slow as there were only 2 attendants who were hand writing boarding passes. After an hour of waiting we were told the flight was oversold and we would not be getting on. We’re convinced that although we had booked our flights 6 months earlier we were bumped along with about 20 others from the flight in favor of the tour group. You can imagine the hysteria as the majority of the 20 had connecting flights in Johannesburg. The attendants assured us that we would get on another plane that was routed to Cape Town but would first stop in Johannesburg to drop us off by 6 pm. We found this odd but at that point had no other choice. It was only after we boarded the plane that we discovered we were instead going to Gaborone and from there another plane would take us to Johannesburg immediately. When we reached Gaborone the Air Botswana rep was extremely confused why we had arrived and told us we had been lied to and would have to wait another 1.5 hours to take off. Not surprisingly the flight was further delayed so we finally arrived in Jo'burg at 8.30 minutes after our second leg to Atlanta took off. We were extremely upset but told we’d be waitlisted for the next Delta flight out - which unfortunately was not for a full 24 hours. The real kicker? We were told you owe us $650 USD. Still can’t quite comprehend how they had the gall to say this to our faces but at this point nothing surprised us. No reps from either Air Botswana or Delta were available to give us a definitive answer on whether we’d be guaranteed to be on the flight so off we went to a local hotel in hopes of returning the next day to get everything straightened out. The people who work for this airline not only have the poorest customer service skills I have ever witnessed. When we arrived on day 2 to try to check in to Delta we were told we only had a 50/50 shot of getting on the plane. There is one flight per day and subsequent flights were all booked solid. We were beginning to think this nightmare might continue on for days and days. Surely there had to be a carrier going to any city in the US that could accommodate us. There was. Two in fact. However Air Botswana would need to book it for us – and they flat out refused. We were only able to get on the Delta flight thanks to their management; the Air Botswana rep was never to be heard from again. I could not be more appalled at the way Air Botswana operates.


8 million miler with Delta and have flown millions of miles with almost every Airline in the world in Economy Business and First Class. We recently paid $10000 for two Business Class Tickets from LAX to Dusseldorf with Air Berlin because we wanted to fly on the same air line as family members returning form a visit - never again Air Berlin. It took more than combined 14+ hrs on hold on the phone to confirm our flights. They never answers our various email complaint forms I filled out. Their business class seats are small just like Comfort Economy seat  even so the decline to a full bed but you may fall out when you turn around. Food is average and overall service ranges form very bad to average. Never again.


The connection was only 40 minutes so we knew things were going to be tight but that's how AB booked us. Things went downhill fast when some genius in ground services let 4 band members board the plane with their instruments (guitars etc). It was a full flight and I'm sure everyone here knows how little room there is in the overhead lockers these days. Where did they ever think these guys would be stashing their guitars etc? Anyway surprise surprise there was nowhere to stow them and the passengers were offloaded. Delay caused - 20 minutes plus. Then when we arrived at Berlin we were informed that the connecting flight was aware of the delay and to make our way to the gate as quickly as possible. Problem was the connecting flight was leaving from another terminal which meant a 500 odd meter dash and another set of security check points. Luckily my wife and I are moderately fit and got there reasonably quickly. I looked at the plane through the glass and could see it sitting there with stairs still in place. I presented our boarding passes to a very disinterested woman slumped behind the desk. She casually scoffed/explained that as we were late they had offloaded us and there was no way of getting on the flight. Knowing enough about the words 'offloaded' I didn't bother arguing and I realised there was no reversing the situation. We walked all the way back through security back to the other terminal and were told there was no way of getting to Paris that day as all flights were booked. They put us up in a cheap hotel in Berlin (without our checked baggage). Certainly the worst service I have experienced from an airline and not one I would risk again by flying them in the future.


My husband and I flew from Heathrow with Etihad and they were brilliant and can't fault the flight but from Abu Dhabi to Phuket it was awful on Air Berlin. No leg space and when the seat in front reclined you couldn't eat your meal or view the poor selection of video. We had one poor meal which consisted of a roll and not very appetising considering this was a six hour flight this was appaling we only had one hot drink with this I asked for a hot drink later and was told brusquely no. Our roll was practically thrown at us as well. Customer service was non-existent. Etihad need to reconsider their flight partner as this has put us off.


Flight was 2hrs late leaving - explanation given was the plane was late arriving. Departing Glasgow on 29th Oct was again nearly 2 hrs late (no explanation given on this occasion). Every time I have used this route it is delayed and speaking with other passengers I am not alone! The aircraft is always dirty - coffee spills down the seats/walls seem to be a permanent fixture and added to that the dirty magazines and paper wrappings left behind in the seat pockets. If I had a choice I certainly would not recommend this route to anyone.


Both A330's interior looked run down and seats were dirty. Toilets were not cleaned during the flight. The food almost the same as I had two days before on a SVO-MUC-SVO.


Our Eastbound take-off was delayed 2.25 hours due to “ mechanical difficulties but the flight going back to JFK arrived a few minutes early. AB has a problem with space which is in short supply. I am average height and weight yet I could not walk in the aisles without turning sideways. A passenger in front me on the Eastbound flight reclined her seat and made the space issue more critical. Seats are narrow and seat belts date back to 1968. Staff are friendly and polite but refuse to recognize that some passengers do not understand German. Food quality surpassed my expectations saluting the American Cuisine on the Eastbound portion. The meal quality on the Westbound portion surpassed that of Business Class food on other carriers!


To make a long story short - the 2 biggest issues were: The narrow space between the seats Ryanair has more space! That would be OK on a 2-3 hours flight but not 12 hours (TXL-AUH-HKT and back). Terrible. I am 1.88m and did not know how to sit. Customer service: I do not know if the flight attendants earn enough or have zero training because they have no idea about customer service. At the end of the day I do not care - I want the best service for my money and I have to say that I have never - and I have been to almost 80 countries - experienced such unprofessional often rude stewards. Two examples: I ordered special meals and on 2 of the 4 flights there were problems with it and the AB staff screamed the information about my special meal throughout the cabin. I went to the kitchen for a second beer. The lady gave me a lecture in a very rude undertone that the supplies have to suffice for the return flight from HKT to AUH as well. All this and more has never happened to me before. The result for me is: AB and AUH never ever again. AUH is a mess too - everything is totally unorganised and everything works like on a bazaar. I know DXB and DOH as well. DXB and EK are the best and I love to use them.


Check in was easy. Friendly smiling cabin staff who could communicate at a basic level in English. They passed out candy before takeoff and a mid-flight snack of tea/coffee apple juice and some sort of wafer dessert - distributed newspapers as well. Seating was comfortable with plenty of room.


Great fare (just 845USD roundtrip) great food onboard. Some delays on both legs but that didn't bother me much. Good news is that Moscow airport has been renewed Wi-Fi and clean air (smoking allowed only in special cabins). They've banned alcohol on board so no more drunk passengers and fights for seats!


Short 90 min flight on what appeared to be newer BAE 146. Interior had nice leather seats and the legroom seemed quite good for economy. The flight attendants seemed indifferent (almost as they were being bothered) as they just plodded through the flight. The only problem with the flight was the hot cabin. I had to ask the flight attendant twice before the temperature was lowered to less than an inferno. Apparently on the BAE 146 the cockpit controls the cabin temperature - not the cabin crew.


The staff were friendly and outward journey JNB-Main was fine. The return journey was chaos! To start with the check-in at Maun airport was chaotic. The lounge was completely full of passengers trying to check in. Air Botswana had chartered another aircraft and upon boarding some passengers had no seats so they were told that they would have to catch the next flight. Once aboard they told us that the aircraft couldn't take our bags and that they would be in JNB on the next flight (apparently 2 hours later). I was connecting with a flight to Europe and if I had known that earlier I could have labelled my bag accordingly and I might have tried to check my bag through the whole way. I felt sorry for the staff as they were polite and tried hard to appease the passengers. They couldn't take the bags for safety reasons which is fair enough. The problem was that they knew this before we boarded the aircraft and chose to tell us once we were aboard. We flew via Gabarone to refuel. Then in Johannesburg a representative met us at the luggage carousel and told us that our bags would arrive tomorrow! At least he was there when our flight arrived and not when the supposed next flight was meant to arrive 2 hours later. However that was a bit of a shock for some of the passengers as Air Botswana must have known this in Maun. He took down all our details and where we wanted our bags sent if we weren't staying in Johannesburg. I honestly didn't expect to see my bag again. Three days later at home in Spain an Air Botswana rep phones me and asks me which airport in Spain I want my bag sent to! Zaragoza is 1.5 hours drive away and the nearest airport. My bag arrived there 2 days later. If any other airline flew between Main and Johannesburg I would try them. I think Air Botswana needs some competition!


Computers at check in down no assigned seating every man for himself. Quite tall had reserved exit row was told to "stand at the gate" to be the first one on to grab the seat. However they boarded 20 people into coach ahead of us and the exit rows ended up being filled by families with kids. Changed ticket received confirmation via email arrive at airport to be informed "Yes we sent a confirmation but you needed to come to our office to get the ticket." Upon informing them that they sent the e-mail at 10 pm and the office would be closed they informed me I should have driven from central Astana to the airport to do it. Entire day wasted in Astana airport eventually placed on a late afternoon totally packed flight. Guaranteed exit row instead given tiny seat with zero leg room. Food absolutely dreadful. Staff spent most of their time sitting in the entirely empty Business Class section watching movies and telling passengers on the full flight not to use the Business Class bathroom.


While it was a last minute booking I'm afraid the service offered for the £570 I paid for the return ticket was abysmal! Only a short 1hr flight but nothing in the way of service not even a glass of water without having to pay for it. The saving grace was because I bought a full fare Y ticket I was allowed to use the lounge both at Heathrow and Dublin which where ok.


The plane was two hours late; overhead luggage racks were full when we boarded and there were hefty charges for any food or drink aboard the flight. It also took unnecessarily long to serve passengers because the crew had to collect money and discuss food selections from all passengers who wished to eat or drink. There were no charges (yet) to use the toilets.


Aeroflot offered the best fare and connections from Nice (via Moscow) so I took a chance - begrudgingly. Brand-new airbus aircraft smiling cabin crew leather seats and plenty of legroom. The crew came and greeted me to thank me for flying them - a nice touch. The food was good - even in Economy. Shrimp smoked salmon a lovely cod dish - very unexpected.


Got on plane and when arrived in Jo'burg our luggage did not. No ones did. Found out afterwards that if it is hotter than 40C they will not take luggage if plane is full. Wish someone would have informed us. We didn't get our luggage back until Zanzibar 2 days later and many frustrating moments in between. Tired plane needs an overhaul or the insides redone. They had a quick stop (which was not on the itinerary or the ticket) in Gabone. It was to turn staff over or something but couldn't get off plane and the 10 minutes turned into 40 without AC doors opened and +40C.


Tried to check in early in JNB and was told to come back later as the BP staff had not started working in the luggage area and the check in staff member thought our bags might get pilfered (liked his honesty). The flights both ways use the new ATR 2-2 seating which was comfortable and adequate. To MUB there was a sandwich service with drinks followed by a 2nd drinks service. From MUB there was just nuts with a drink service. On arrival we were told to sit till we were instructed to stand and they were very strict even after the door had been opened.


What a terrible experience. The plane was in disarray  dirty. The cabin staff were dishevelled  not serious. I will never fly Air Botswana again!


Our complaint is about the people who work at the Air Berlin counter in Zurich Switzerland. We arrived 40 min. before departure and were told that they couldn't check in our luggage because we were 20 min. late. We asked if they could send our luggage on the next flight we were told no because it must go with us. Our dilemma was to lose our luggage or lose the flight. They were very uncooperative and unhelpful to 2 old travelers. One would expect more from the personnel at the counter aren't they there to help us instead of causing more stress. We rushed to Swiss Air and they boarded us with 30 min. before departure with our luggage. That's what you call a helpful personnel and a good airline!


Fly Aer Lingus about 2 times a month for both business and pleasure. Unfortunately not much pleasure flying with Aer Lingus and getting worse. At the gate there was a team of 5 identifying bags take off passengers and put in the hold. Despite my bag being within guidelines (I have measured it) it was confiscated. I was first told that it was too big when I challenged this I was told that it was a health safety risk and would not fit in the bin. Strange as the same bag has been on about 20 flights with EI. It was rude and humiliating treatment by the staff but based on many reviews here it is a common theme. When I got to my seat there was plenty of space in the bin. Arrived late into Brussels and then had a 40 minute wait for my hand luggage. People will be more forthcoming with bags if they are given back to passengers as they get off the plane - Air France and US carriers have no problems doing this If someone has a problem maybe it is because they have documents laptops etc which they would prefer not to go into the hold for obvious reasons. At this stage I will use Aer Lingus when I have to but if there is any reasonable alternative then I won't and certainly not for leisure flights. As an aside the cost of the flight was in excess of €500.


London-Moscow flight was pleasant on a modern plane with plenty of leg room and as a short haul flight works well. However from landing in Moscow to reaching Shanghai was awful. Transit through Moscow is embarrassing - one desk with rude and unpleasant staff. I advise you to run off your plane if you have a quick connection because I have no doubt that they don't co-ordinate transit passengers and the plane would leave without you no effort made to fast-track those with short connections. One desk one security machine. The plane from Moscow to Shanghai was late and outdated with less legroom than the short haul flight from London no entertainment and food that was awful. Unfriendly cabin crew. Everything that could go wrong did go wrong. Yes it is cheap but there is a reason why it is cheap.


All flights were on time with good service on board. Inflight entertainment includes several films in French and meals were good. We flew A319 320 and 330 all in good condition.


I found the aircraft to be fine - nothing spectacular but clean tidy and in order. Younger cabin crew staff tended to be friendlier and more outgoing whilst older employees seemed weary and even a little sullen. Inflight snack an odd cross between chicken sandwich and summer salad with neither emerging as distinct in itself. My overall impression was of an airline that does a functional job pretty solidly - no delays for me - but could probably add a little more to its approach to customer care. There are plenty worse in Africa!


Either we were lucky or Air Botswana are improving. BAe 146 in decent condition flights left on time and the crew were pleasant. The inflight snack was curious but as all Brit passengers are increasingly used to nothing at all this just isn't a problem. Given the flight time and distance our fares were reasonable though not cheap. May the improvement on our (and others') previous bad experiences continue.


I understand they have a monopoly but $500 for a 2 hour flight is absurd! When they do have 'specials' you can call the day they are announced only to find out those cheap seats have already been filled. And their prices compared to SA for flights to Joburg are also incredibly high ($400 for a 1 hour flight). So high that we never fly to Joburg but opt to drive for 4 hours and spend a night in a hotel which works out to a big cost savings although not a time saver. The staff are adequate (although customer service in all of Botswana is poor so it is adequate compared to that baseline)  but not the food. And the flights are frequently late especially leaving from Joburg to Gabs.


I have always found them to be models of friendly efficient and helpful service. They seem to epitomise the character of the people I have met in Botswana- a ready smile and a genuine concern to help if they can. Air Botswana has an important role in representing this rapidly developing country- yes they must update their aircraft but they have a priceless asset - their staff. Take note Air France  Emirates with your indifferent customer relations.


Outbound flight in the evening was good. Service was great. Flat beds great. Food was pretty poor though. I've tasted better 99p microwave made meals. Inbound flight - flat beds great. Service was awful. I echo comments made here about attendants wanting to get the job over and done with as quickly as possible. On top of that the breakfast was without a doubt the worst breakfast I have ever tasted. A McDonalds McMuffin is fine dining in comparison. So good hard product. Mediocre soft product.


Later part of May - beginning June 2010. Flight to Ust-Kamenogorsk via Almaty not too bad or unpleasant considering I was en route already for 25 days (spending 18 hours in horrible Dubai Airport). My suitcase was damaged by rough handling. The flight Ust-Kamenogorsk to Astana was not bad either. Astana-Dubai flight started with a hiccup - since the customs people did not know where Namibia is and I was looked at very suspiciously despite having a private Visa and being with my Kazakhstan wife. The flight was very unpleasant - seats the most uncomfortable for such a flight! Attendants not interested in making the flight a wee-bit more comfortable. Prices not too bad - however flying to the destinations I need to go to there is no alternative to compare. Being the national airline there is much room for improvement.


We were greeted at check in by the advice that wife's bag was 3 kg over and even though we had only one carry on bag well below 7kg no leeway was allowed. Aer Lingus is the only airline we experienced in 15 international flights that has a 20kg (not 23kg) hold baggage limit. To determine whether or not they are value for money I now routinely add $50 (that's what 3kg cost me) to their fares when I compare them. Food was non-existent so it's not easy to rate it.


I flew Barcelona - Moscow and was swayed by the price. The first leg was in a fairly new airbus A319 with comfortable seats and a clean interior. The only thing of note was the general demeanour of the crew who did nothing to make me feel welcome and were almost hostile in their dealing with the passengers. The pre-flight safety demonstration was multi-language and clear and I found most of the crew spoke English with no problem. In flight refreshments offered were a variety of fruit juices only. Alcoholic drinks are not available though after almost pleading I did get a diet coke. The meal was among the worst I have tasted in my many years of flying. The second leg Moscow-Shanghai was a real eye opener. The Aeroflot website shows that this flight is operated using one of its newer A330 aircraft with in seat entertainment but checking the entertainment listings I found that they been updated for 4 months. Not important of course but an indication of the haphazard approach to service. When I actually boarded I found that the flight is actually operated by (and has always been) by one of the airlines older Boeing 767 aircraft. Aeroflot Boeing 767's are much older than the rest of their fleet and come with little in the way of comfort or amenities. None of our seats or others around us would recline more than 2 or 3 cms. Walking up and down it was clear that no seats offered any noticeable ability to recline. They also had no adjustable headrests. All in all it was a very uncomfortable 11 hour flight. Added to the discomfort was the fact that there was no personal entertainment offered. The aircraft used the old system of large screens placed above the seats around every 10 rows. There were movies played - in Russian often with English subtitles however the quality of the screens and the placement made it an unpleasant experience. Once again the refreshments and food were very disappointing. The omelette breakfast was the only edible thing I had all other food was very poor. The staff on this second flight were more attentive than those previously. My return journey was merely a reverse of the outbound - equally as uncomfortable and equally poor food. The only significant difference was that I had coffee poured over me by one of the cabin crew who gave me a towel to dry my now soaking trousers but still failed to apologize or help in any other way and finally they lost my luggage and once located failed to get it to me for almost a week.


The fare was more than UA but I decided to try them. Mistake! The crew on my ORD to TXL flight seemed interested only in getting the service over with ASAP. The food was terrible and served ungraciously. The seats are hard and more cramped than on UA (I did not opt to pay extra for an XXL seat since I'm 5'2 and weigh 98lbs I didn't think I needed it). On my return TXL to ORD the fight experience a mechanical problem resulting in a 2 hr delay. The ground staff made an unintelligible announcement and then retreated behind a glass partition where no one could ask them anything. Again on board service was without a single smile. Same terrible presentation and lacklustre service. I will not be using Air Berlin again.


I had to pay for everything except water and cola. They have launched a web check-in service but do not have a terminal to print the boarding pass at the airport. I find it rather uncomfortable due to the fact that you can't often find a printer when traveling on business trips. On my last trip I've checked-in online printed my boarding pass but I have learned that my seat doesn't exist because they've changed the plane. I've found it out only when I was onboard. Maybe not so terrible but not too good.


I travel that route a lot due to work commitments and have rated theirs the best service in the past (compared to rivals Easyjet and Jet2). However the legroom on the Airbus 319 last night was simply dreadful. Ok I'm 6'3" but have never had such a problem with them before. My knees were jammed into the seat back in front of me and I couldn't get comfortable. 3 hours of that discomfort and I was ready to scream. I checked the website to see how to complain and I have to do it in writing - no email address is provided. How very convenient (for them not a complainant) Add to that the fact that my first two drink choices (none too demanding - a can of Fanta and then a can of Diet Coke ) were sold out and I'm less than impressed. It appears that due to their move from Belfast International to Belfast City airport they're dumping the Alicante route shortly - on the basis of last night's experience I won't miss them.


Female Personnel on board from DUB- DUS (not at the terminal) was disinterested to rude the word please was unknown. The staff were busy on both flights immediately after take off to prepare coffee and sandwiches for their needs and only one had to perform the sales!


On our way to Moscow we found the flight attendants to be rude and unhelpful (and of course not smiling). During the 7 hr layover we became concerned about the mere 1 hr layover on our return trip. It sounded good when we booked it but realizing that we would have to run through security and the length of the airport to get to our flight we didn't think it would be possible. We stopped to ask a woman behind a customer service desk and she said "yes not enough time" waved her hand at us and we were dismissed. Getting onto the plane to Delhi we realized our seats were not together. We once again tried to get an answer and was ignored. Very unhelpful and rude. For the return flight we had to change flights in the office in Delhi. Come to find out that there was another flight out of Moscow with a 3 hour layover. We switched to that flight. The office workers in Delhi were also cold and rude. As it turns out by the time we landed from Delhi in Moscow and got to the terminal to fly out that 1 hour layover flight had already left. We would have been stranded in Moscow for who know how long because nobody would have acknowledged our existence let alone get us onto a flight. Oh and did I mention I had ordered veg. meals? On the way to Delhi I did receive delicious meals on the return flights no such luck. I had bread.


The plane was packed but the staff still did a great job. They gave a Air Berlin - The Ryanair of the One World alliance just plain poor. Having flown TXL-SOF return here is my experience. I am a top tier OneWorld member and fly all the time but AB are by far the worst member of OW. Their hub airport Berlin Tegel (TXL). Without doubt the worst hub airport in Europe easily surpassing chronically bad airports like LHR. It is a series of temporary buildings and metal huts connected by temporary walkways. Grossly overcrowded with massive deficiencies in service such as bathrooms restaurants seating areas etc. Those they do have are dirty. AB check in is often crowded and has long lines security was OK. But wait I am a top tier member so I can use their lounge right? Yes sir it is past security. OK I have 2 hours to kill I get to the lounge and there is no attendant there is an automated card swipe machine to enter that only accepts AB status cards. Eventually a man appears I explain I am an emerald member sorry you can't get in must have an AB card no override or personnel available. Now for you USA fliers that have a US sized carry on this gets a frown of disapproval from AB staff I was asked to check mine. Except they lost it from SOF-TXL. Inflight service on this 2 hour cramped seat pitch was a drink and a "sweet or salty" snack. I am done with AB - I'll connect through Madrid Helsinki or London thanks.


It's a different story on their internal and regional flights. I booked on-line for the short hop return from Bishkek to Almaty. It seemed like a good idea at the time but proved to be a disaster. The airline changed their schedule without informing me their records apparently said that they had "tried to contact me" - I'm not even sure how. I turned up at the airport and waited for 5 hours assuming that it had simply been delayed for that time only to find out that they had moved me not to that flight but to one 20 hours earlier. The Air Astana agent acted as though he hadn't seen an e-ticket before claimed I hadn't paid for the outward journey or maybe hadn't paid at all - really any excuse to not allow me onto the plane. I had no alternative but to go back to Bishkek and travel overland the next day - all at my own expense of course. The return flight had been similarly moved but a local agent helped me out to properly arrange that one and got a refund for the outward journey. I complained to Air Astana as my non-arrival had seriously thrown out the plans of my hosts in Almaty not just mine. No answer. I complained again only to receive a fob off reply that they regretted this but they weren't going to do anything further about it and hoped that I would fly with them again: I doubt that very much. I've given 1 rather than 0 as the Almaty to Bishkek "return" flight itself wasn't bad. Their ground service and support in these regional centres very much needs to upgraded to the same standard as their flight experience.


At check in we were told that our bags were too big to go on as hand luggage in spite of the fact that they are the same bags we have always used. We were charged £24 each. This was happening to everyone. Two passengers travelling separately both objected as they had travelled from Dublin to Bournemouth only a couple of days earlier with the same bags as hand luggage. It seems if we had made a scene we would not have been charged $8. Also another passenger on the same flight had a case that would fit under his seat and the steward had to remove it and put it at the back of the plane he was not charged for his bag either. On returning from Dublin to Bournemouth we checked in our bags thinking we had no option other than to pay (there are signs around saying pay up or leave your bags behind) and the check in girl said 'you do not need to check these in they are hand luggage.


Absolutely appalling customer service from the very rude and miserable "flight attendants" cramped seats awful food. We were given a (what they called) sandwich which was half the size of the palm of my hand and bottle of water this constituted a 'meal' just woeful. The people who run this airline should be embarrassed to be associated with this below par sub standard outfit. Never again. If Ryan Air flew > long haul I'd rather go with them.


The DUS-MUC flight was cancelled which in itself is not unusual. However the manner in which their personnel dealt with this was not at all professional. There were no clear announcements or directions on what we had to do nor on where to proceed to claim our luggage. Then after we secured our luggage there was the re-booking procedure. There was much time and frustration in this process and did not leave us with a good feeling about Air Berlin.


Good service actually decent food. Booked an extra size seat. Beware of this. The seats that are by the window in the bulkhead do not have much space for your feet as there is a large boxed in area for the door when it is closed. Aisle seat is fine but window seat not. TXL has to be one of the worst airports I have ever been to. Slow bus service from the plane to the terminal. 2 passport agents for 100's of citizens. On the way back I could not find out where my flight was leaving from as I had made a connection and no one would help me. Poor signs. I had to exit the terminal walk two other terminal down on the street and then re-check in for my international flight. I had 55 minutes between flights and kept asking when I booked was this enough time. I was told YES - plenty. I barely made it and was the last person on the plane. Ran the whole way to the gate. Flight back was not so good. A bit of a surly flight attendant. The guy in front of me kept putting his seat totally back and I could not eat my dinner or even get out of my seat! I am a small person - this was crazy. I asked him for some assistance but even though he spoke English - he ignored me. Would I fly them again probably not.


The first thing I noticed about Air Berlin business class: It's cramped. Very cramped. Air Berlin tries to sell the head-high dividers between its business class seats as "even more privacy" "even more isolation" and so on but in reality these are just flimsy plastic screens that fail to disguise the fact that Air Berlin has taken away about half the width of a "normal" business class seat and inserted another seat which is recessed so the other passenger's feet are sticking into your space. They manage to cleverly disguise this in their advertising by depicting only isolated seat units. In Air Berlin business class the feet of the person in the recessed seat next to you are a few inches away separated by a flimsy shaky plastic screen cutting into your space. The person in front of you is also recessed with their head sticking into your space. Air Berlin's plastic seat divider is - inexplicably - cut low in the back with the effect of exposing the top of your head if lower your back rest. If you recline and the person "behind you" (remember they're only half-way recessed) doesn't they're breathing on your scalp. If the person behind you coughs a lot - as happened to me - you're either coughed on the head a lot or you simply can't recline. This is exactly the kind of annoyance one pays to avoid in business class. In addition to significantly reduced width the seats are very short. I'm 185cms (6'1") and I could only "lie down" with my knees pulled up toward my chest. On my right the armrest was about four inches thick. On my left it was exactly the width of my index finger (not an exaggeration) and it was squeaky and wobbly (hard to believe but true). The in-flight entertainment is good with a solid noise-cancelling headset provided. The 15" screen is decent and operated via a remote with a mouse-like controller that works reasonably well but which your mother will not learn to use in a 100 years. The entertainment selection is limited. There were a few new movies but most of the selection was old stuff. There is a power outlet and a USB outlet. Storage is a problem. There is a compartment with cheap carpeting under the ottoman a pouch for magazines and rather small overhead compartments. Except for the medium-sized table there are no surfaces. Every business class passenger has - a few inches from their face - a strange UFO-looking contraption that turns out to be a combination of reading light and "night light." One can't help thinking this must be a case of designers gone insane. These units are unnecessary because there already is a reading light in the ceiling and ugly and cheap-looking producing the palest "night light" you could imagine. The food is pretty bad. Decent alcoholic beverages and snacks are available at any time. The flight attendants try pretty hard but they can't make up for the failings and cheapness of the cabin. They're nice but they'll throw you out of the kitchen immediately if you try to get up and stretch your legs a little. This shouldn't even be called "business class." It's more of a glorified economy class plus.


The senior cabin crew member on the flight was only interested in selling and was continually annoying passengers on the PA and being in the cabin selling things. Whilst I appreciate the airline and crew make money from revenue I have never seen such a cheap and nasty service offered and something I've never seen or expected of Aer Lingus. It was the most uncomfortable flight I've been on as the lights were on bright the entire flight home. Other passengers were complaining but the crew were more interested in selling than making it comfortable for passengers. On a positive note the crew out on Saturday 18th were very good and the crew coming home could learn a thing or two from them! Everything else about the trip was smooth but the journey home just completely spoilt it hence the low scores.


While I was on vacation Aer Lingus emailed me 6 times to notify me that our connection from ORD to YYC was cancelled but they failed to provide any assistance to get us home. I called their customer service line who offered me a similar flight on a different day but were unable to accommodate our schedule. I asked for a refund for the ORD to YYC portion of the flight which they agreed to but the agent was not able to tell me how much that refund would be. I had to rebook ORD to YYC on my own with a different airline. I will never use Aer Lingus again and I don't recommend it to anyone. Very poor customer service.


They didn't serve us a hot meal only refreshments (butter cookies and a drink). Even the flights have been delayed for 2 hours on both ways I recommend Air Cairo.


Good charter airline. Modern A320 aircraft with friendly fa's. No entertainment onboard but hot meal served.


The worst flight I ever had  chose economy as biz class is a rip off for domestic flight - service is terrible. I called many time the hostess for a glass of water during the night - no one came. No need to talk about food it was terrible. Service is like the food. My last experience with this airline (beside the one hour flight to St Petersburg I do regularly) I don't understand how they can be SkyTeam member.


The customer service is appalling! Unfriendly unhelpful and rude staff! Tried to call service helpdesk in Moscow and no one would answer the phone or speak sufficient English. They have a long way to go to improve customer experience.


Most uncomfortable seat and with the smallest leg room I've ever experienced. Knees where wedged against the seat in front of me the entire flight and I'm only 5'11". They had to have the guy in front of me put his seat forward when serving the meals just to fit the food trays in. Entertainment and movie selection was laughable with nothing even remotely current. I know this is a low cost carrier but Ryanair is more comfortable that Air Berlin. Spend a few extra dirham and go with any other carrier than Air Berlin.


I received the confirmation email stating clearly a 2 baggage allowance. I arrived to the airport with an extra bag which I was prepared to pay for. The check in desk refused to acknowledge the baggage allowance in the confirmation email and preceded to charge my card for all the bags. The card was swiped several times as the agent said the charge would not go through. At this point I opted not to take the flight due to the excessive cost (550 Euro) and left with all my bags. I checked my account today only to discover that $412 USD has been taken from my account from AirBerlin. As I did not approve these charges I do not have a receipt. I attempted to call AirBerlin but was not able to get a human being on the phone.


The most recent - I was flying to Dublin (with Iberia and British Airways) from Central America via Madrid and London. My flight from Madrid to London (on BA) was delayed so I went to Iberia and said I had to get another flight from London. They immediately changed my flight and put me on the earliest flight possible so that I could make my flight free of charge. I arrived in London and made my way as quick as I could to Aer Lingus. I was too late for my bags to go through but there was one more flight. I could change onto that flight for €78. I booked an overpriced €250 round trip from Dublin to London and then missed a flight due to another delayed flight and they wanted to charge me more to take an empty seat on the next flight! The staff member in London was rude with an uncaring attitude. No level of hospitality and kindness. Flight itself was fine - no frills not much better than Ryanair not much worse.


Checked in on time for a departure at 13.15 this actually took off at 16.30 for Cork! If somebody had explained that the plane was being diverted to Cork and we were then being bussed back to Waterford we would have made alternative arrangements. When we were given our £3 lunch voucher we were told that our flight was in Cork. No mention that our flight was being diverted to Cork as well. When we arrived at Cork there was nobody to guide us to the baggage it was not labelled we eventually found the bus! At no time were we told what was happening total lack of communication.


Our original flights to Italy experienced minor delays but our return trip from Naples Italy was horrendous. We were delayed multiple times with no explanation. No Aer Lingus employee ever came to the Gate to explain what was going on. We were not offered the opportunity to fly on another airline and by the time we departed we missed our connection in Dublin and were forced to stay overnight in Dublin causing me to miss a critical business meeting. Additionally staff in Dublin "accidentally" booked us on flights (through London Heathrow) with another overnight layover. I did not discover this until we were in out hotel room in Dublin purely by accident because we were not issued tickets just handed a computer printout and told we were on flights to JFK in the morning. That night after discovering the error I found a United flight direct to Newark NJ and asked to be booked on that instead which I was "allowed" to do. This was the first time I encountered someone helpful at Aer Lingus. Now rebooked on a direct flight the next morning to Newark NJ at my request. To compound the experience the flight from Dublin was delayed 2 hours.