domain
stringclasses 6
values | split
stringclasses 1
value | example_id
stringlengths 10
21
| text
stringlengths 8
21.2k
| label
stringclasses 2
values |
|---|---|---|---|---|
airline | test | airline_test_0 | No free snacks or drinks on this Star Alliance partner. Just full legacy carrier fares for basically a budget airline. Flying out of Poland had no Euros or USD on me. I was thirsty and asked to purchase a bottle of water. The stewardess said that I could not buy it and could not use a credit card or purchase it in cash without their preferred currency. When I pointed out that they were able to sell duty free with visa cards she huffed and puffed and basically said it would be "difficult". She never offered me a tiny cup of water. On the way back I switched to Turkish Airlines via IST and got a free 3 course meal on both segments and friendly service. | negative |
airline | test | airline_test_1 | Both flights on time. Flight attendants are friendly however they allowed 3 different versions of female uniforms on the same flight. A white T-shirts under an apron looks very casual for a flag-carrier. The planes are quite worn and promotional messages on the seats for an insurance company look cheap. Food is ok taking in consideration that it was just an 1 hour flight. | negative |
airline | test | airline_test_2 | The service is mixed. Often the supervisor is not ready for boarding and there is no-one to greet. Last time when I boarded the crew were having their photo taken on the tarmac so we all had to stand and wait until they finished. Food is fine and the hand luggage service where it is delivered on the tarmac on landing works well on the CRJ aircraft. | negative |
airline | test | airline_test_3 | My routes are normally VIE-LJU or ZRH-LJU. I always wondered why Adria is not high profile airline being small can be a plus. The CRJ200 and 1000 are OK specially 1000 which are brand new and also A319 latest delivery. I hate that they never board on time neither depart on time. For 20 pax you should be in the air in about 15 min. But they lose a lot of time after the boarding is completed and the take off. The service is worse every time. Now you get a small pack of seeds or dry fruit and a bottle of water. The flights are normally only 30 mins but nevertheless I miss the nice box with good sandwich water and a small dessert. The price is well overpriced for what they offer. There were old inflight magazines in cabin. Crew is good but sometimes too familiar with passengers or fellow colleagues. | negative |
airline | test | airline_test_4 | Adria Airways now offer check in on line so it was straight to security which was great. Boarding quick and efficient. Plane downgraded from CRJ9 to CRJ2 but emergency exit seat reservation honoured. Waited on the stand for 30 minutes with no communication from the flight deck. Service was nice with sandwiches hot and cold drinks. Cabin crew were quite robotic seems that pursers are trained not to smile under any circumstances. If crew would have been bit more cheerful and communication from the flight deck bit better it would have been 4*. | negative |
airline | test | airline_test_5 | 30 minutes late on first leg due to air traffic restrictions at Gatwick but Adria held the connecting flight for us even though there were only a handful of people transferring from the London flight. The food was adequate on both legs and the crew were friendly. All in all a perfectly acceptable journey and I would fly Adria again. | negative |
airline | test | airline_test_6 | A great little airline. Although the CRJ-200 is a little cramped the service was good with a proper meal adequate refreshments and competent cabin crew. Their inflight magazine is in English and Slovenian and has an interesting mix of articles and company information. Same can't be said about Brnk international airport however! This airport needs a 'spruce up' to say the least. | negative |
airline | test | airline_test_7 | Cheapest option when compared to Lufthansa and Austrian plying this short 1.5 hour flight. Small plane meant a long bus ride to remote stand position. Larger carry-on bags had to be deposited in a trolley parked next to the plane. Aircraft spotless but leather seats showing their age - quite saggy in the squab. Service consisted of a choice of crusty cheese or ham roll followed by drinks tea coffee. FAs smiling. The return was similarly uneventful but again a long bus ride at FRA. Luggage claim was quick. | negative |
airline | test | airline_test_8 | Outward flight on a CRJ200 very nice - comfortable excellent service and a good breakfast. Return flight on a 737 leased from Ukrainian airlines was also reasonable despite the limited legroom. Earning Star Alliance points also a plus - would recommend. | negative |
airline | test | airline_test_9 | Since Adria is member of Star Alliance there are pretty good connections to the most destinations in Europe. The onboard service is good staff quiet nice. Home base airport in Ljubljana has been upgraded and is getting more international. The business lounge is not on the level it should be - old furniture bad food choice dark. The 3 stars that have been given to Adria are correct. | negative |
airline | test | airline_test_10 | Outwards in 7A with plenty of legroom return in 12F with adequate legroom but need to be careful as the plastic shell on the bottom of the seat in front had started to crack with some sharp edges. Cheese roll served outbound and a jam filled croissant on the return - better than nothing but room for improvement. Coffee and soft drinks free but only one round early in the flight. Very pleasant crew on both sectors. Only gripe was baggage collection at LJU - three flights on one carousel and they seemed to unload baggage in batches from each flight turn about which caused chaos. The second carousel sat unused for the first 40 minutes waiting! | negative |
airline | test | airline_test_11 | Both flights on time and without glitch. The service is friendly but meals should be improved. Overall they gave the impression of being a pleasant short haul airline. | negative |
airline | test | airline_test_12 | About 2 hours+ journey. Both sector uses the Bombardier Regional Jet CRJ200. Small plane but the 2-3 crews on both sectors were friendly and the service efficient. Seats were comfortable and the planes in good clean conditions. Light meals were served - generally a roll here or a pie there plus drinks. The inflight magazine is surprisingly rich with information on Slovenian culture and way of life and is one of the best I have read. You board the planes on the tarmac via buses from the gates though and not through connecting bridges. | negative |
airline | test | airline_test_13 | Outbound was on A320 seated towards the front of Y-class on a very empty flight. The crew were friendly enough and served a ham or cheese roll and round of drinks. LJU airport was easy to use and out within minutes. The coach ride into town goes through some nice Slovenian countryside. Return was on a B737-500 flight was full and had a middle seat but exit row (9E) seat pitch was great. Again right after take off was served with a cream pie desert and drinks. Crew were again friendly and another smooth flight that landed about 15mins ahead of schedule. | negative |
airline | test | airline_test_14 | The food in economy was very basic but I didn't expect any! Drinks free. Was allocated row 11 (emergency exit) with out asking she said your very tall(6'4) I will give you some more leg room! Only minor complaint was the seat base comfort it was rock hard like sitting on a wood bench. On the return the seat in row 25 was little better they seem to have cut back on the foam. Crew were excellent a nice airline all in all. | negative |
airline | test | airline_test_15 | Was expecting very poor standards of both safety and comfort from this airline but was surprised. Flight at 5.00 am and the FA's were refreshed and alert. Pre flight safety procedures were clear and as high a standard as any other 3 star airline. The seats were quite hard and leg room was limited but the flight was made pleasant by friendly FA's. In flight catering was poor considering it was a four hour flight. We were handed almost frozen sandwiches and a juice box. Baggage collection was mayhem. All in all the flight was fair and would fly Adria again - but the airline does not compare to other 3 star airlines such as Aer Lingus and KLM. | negative |
airline | test | airline_test_16 | I was surprised when the flight attendant started giving out meals as I did not expect to be fed at all on such a short flight of only 55 minutes. It was perhaps a bit cramped on board the Canadair Regional Jet though I wouldn't complain about it. Crew was overall quite friendly and efficient. | negative |
airline | test | airline_test_17 | Plane was a new Canadair Regional Jet small (40 seats) but good leg room and comfortable. Both cabin crew were friendly. Food was just a cheese or ham roll but fine for a 1 hr 40 minute flight. And Adria were one of the only airlines leaving Gatwick that evening not to be delayed. Return flight was an A320 full comfortable and good service once again. Would recommend Adria again and worth paying the extra 20quid over Easyjet for flying from Gatwick and not having to pay for food or drink. | negative |
airline | test | airline_test_18 | Service pretty friendly planes clean well-maintained flights on time. Food on each leg (outbound mid-morning return early morning) was a simple processed cheese roll though for a two-hour flight the food is probably not the most important aspect of the journey. All-in-all a pretty reasonable experience with no major complaints. | negative |
airline | test | airline_test_19 | The flights were on time the flight attendants nice and helpful. The sandwich has got an upgrade and is now equal to LH. A Minus point was that they were handing out only Apple Juices - if you wanted to have wine or other drinks you had to ask specifically for it. This gives me kind of a cheap impression as it seems to the passenger that they wanted to hide it from them. The wine they served was below industry standards and not what a wine country like Slovenia should serve its guests on their trip to the country. I absolutely agree that on such short legs there is no necessity of any food/drinks however either this is clearly defined in the service guide of the airline or then crews should adhere to their service guidelines. | negative |
airline | test | airline_test_20 | Overall I was quite impressed. All flights departed and arrived on time and the onboard service was efficient and reasonably friendly. Hot meals were served on all flights although the quality of these varied from disgusting to just OK. All drinks were complimentary. The aircraft (A320 and CRJ) were modern and spotlessly clean. Business Class seating is identical to economy with a moveable curtain. Transiting at Ljubljana was painless although it is a very small airport and the Business Class lounge is nothing special. I would happily fly with them again although they do need to improve the quality of their meals. | negative |
airline | test | airline_test_21 | The outbound flight was ok (food portions were a bit stingy given the 2 hour 20 minute flight time) and we arrived early into Ljubljana. Beware about arriving on a Saturday - the coach to the city centre are few and far between. I ended up taking a taxi which cost me 6500 SIT (about UKP 20) whereas the bus was 600 SIT (1.40). On the return flight Adria cancelled the flight for 'technical reasons'. Judging by the low number of people that went to the passenger service counter I think the reason for cancellation may have been more economic than technical. I was rerouted via Munich which added over an hour and a half to the journey and we flew into Heathrow (with BA) instead of Gatwick which left me with a useless train ticket and no way of getting home. The flight to Munich with Adria was good and an edible snack was served with apple juice. Despite the problems with the return journey Adria seems to be a reasonable airline and is an ok (if not the only) choice to get to this country. | negative |
airline | test | airline_test_22 | In both cases the plane was a brand new CRJ. Both flights were really smooth and the crews really efficient and helpful. Pilots kept us informed about everything during both flights. It was sunset and dusk and the flight over the alps was absolutely scenic. Despite the narrow cabin of the CRJ the pitch is quite generous and the leather seats comfortable. Both flights lasted 45 minutes and from MUC to LJU I travelled tourist class. Normally in short flights there isnt time for much than a drink. We receive an apple juice a cheese and salad sandwich plus coffee and tea. The LJU-MUC and due to an overbooking was on business. We were offered an orange juice prior to departure and then a tasty breakfast consisting in bacon and scramble eggs fruit salad a croissant and coffe and tea. Superb for such a short segment. Not being a prime choice its an airline which is pleasant to flight. | negative |
airline | test | airline_test_23 | Service bland and erratic uncomfortable thin seats food inedible and in minuscule quantities. Gate agent checking my visa requirements for 15 minutes. A real disappointment. | negative |
airline | test | airline_test_24 | In-flight entertainment was startlingly bad in first class on EI134 (chunky hand-held viewers with three or four tepid films) and non-existent on EI135 (even fewer films and shows repeated on tiny seat-back screens hourly, as in the 1990's). There was no in-flight wi-fi, so good thing I brought a book. First class inflight meal (EI134) was good, but first selection (beef) was unavailable. Inflight meal on EI135 was positively inedible except for the roll - not even dressing for the salad. First choice of meals on EI135 (chicken) was unavailable again. Second choice was tentatively identified as "beef". This was a shabby performance by Aer Lingus and I have come to expect much better. | negative |
airline | test | airline_test_25 | Business class is a waste of money. There is the middle seat which is not available thus giving more room to the other 2 side passengers. No comfort seats no video system no amenities no nothing. Food was just ok stuff was kind and helpful. My advice: Beware of Aegean flights out of Europe as these are just seasonal. If they find that they have many empty seats left they will cancel the flight. I should fly Etihad economy. Its cheaper than Aegean business more reliable and has the same amenities except food. | negative |
airline | test | airline_test_26 | Had ordered 2 children's meals and found out at service their meals weren't on board. Due to being delayed my son's went 8 hours without a meal and I had to feed them chocolate throughout the flight. Also the inflight entertainment did not show one children's movie. Awful customer service, they won't let me talk to a manager or Senior member of staff and have forced a travel voucher upon me I did not wish to accept. | negative |
airline | test | airline_test_27 | One month before departure they informed me that my returned flight was canceled because Aegean had canceled all Abu Dhabi flights after November. I asked for a replacement ticket with their partner Etihad but they told me they can't do that. So they gave me some money back and made me buy another return ticket for 300 euros. The business class has little to do with business class. Apart from the food it looks like economy class. The only difference is that there is a reclined table at the middle seat shared by the two side passengers. No personal entertainment system either just newspapers. I have noticed that many routes are operated by Aegean only seasonally so beware they may cancel your flight anytime if they see that they have not many reservations. Overall definitely a budget airline nothing more. | negative |
airline | test | airline_test_28 | Nothing for free not even water. Both planes in a poor condition with different seats. Even the announcements which are programmed were different which indicates to non homogated fleet. Flight attendants with poor attitude towards passengers. | negative |
airline | test | airline_test_29 | Aegean had been informed she required a wheelchair and we received confirmation it was booked both ways. From Rhodes to London they had no details regarding the chair and had to rush around looking for one. Apart from that initial problem my mother informed me everything was fine however on the day of her return Aegean decided to go on strike thankfully they messaged although it was 10 'o' clock at night. I tried desperately to get through eventually they put her on the following day again with confirmation of the wheelchair. London section was fine she tells me and the staff were quite attentive but on landing at Rhodes I waited outside and to my disgust saw my poor mother dragging a 20kg suitcase behind her carrying a coat and her handbag! Not one staff member offered to help she even had to ask a member of the public to lift her case from the conveyor belt. | negative |
airline | test | airline_test_30 | I was told I must go on standby, with no option otherwise. I was assured that my baggage would be on the next flight out (4 hours later) which I caught. On arrival in Dublin sure enough, no baggage. This is hugely inconvenient as I am away on business with no change of clothes etc. The staff at the desk were overstretched, and not very helpful. I travel a lot with Aer Lingus and I have to say that their service is getting worse each time I fly. | negative |
airline | test | airline_test_31 | Kept asking for updates about it and the flight attendants didn't acknowledge it. They only came around with drinks once. Food was inedible, and the leg room was small even for an airplane. I've flown internationally many times before and Aer Lingus was the worst in my opinion. | negative |
airline | test | airline_test_32 | It all starts from the arrival in the airport where Aegean counters for Business travelers and gold miles card holders are filled with people which means at least 30’mins waiting for your check in. The return journey to Tirana is being carried out with a DE HAVILLAND 8-400 airplane with very little space for passenger seats. Aegean is allowing everyone to have more than one piece of hand luggage therefore you have to fight for an overhead space in this tiny airplane otherwise you will end up with the luggage under you tiny seat. Finally this journey costs only 260 euro (return) if you don't check in any luggage otherwise you have to add roughly 80 euro to the price. | negative |
airline | test | airline_test_33 | 17/10/2014. No space to place a laptop in cabin due to people with more hand luggage than allowed. Crew not friendly and not willing to apply the rules of hand luggage per person. Food below average. Drinks warm. This wasn't the first time things where not good. Would avoid flying with Aegean again if possible. | negative |
airline | test | airline_test_34 | There went our prepaid extra legroom seats no air controls no Aer Lingus staff no individual seat TVs nothing - it was horrible and the worst part - no prior notice. Then - coming back Aer Lingus Shannon - Boston May 31 flight 135 - supposed to be a double aisle aircraft - you guessed it - Boeing 757 - one aisle - 6 hours and no explanations. Yes I understand the airlines can substitute aircraft - but (especially on flight 138) a comparable and comfortable substitute should have been made. I was appalled (and I am a regular traveler to Ireland). | negative |
airline | test | airline_test_35 | Flight EI136. Dublin – Naples. Flight EI450. I last traveled on Aer Lingus in 1977 as a child. The service was excellent and the food was great. So when I booked our trip in May 2015 to Italy through Dublin to Naples I was excited. I could not have been more disappointed. The service was terrible. There was only 1 flight attendant that gave a faint smile (and that was on all legs of the trip. A British staff member was on board for the final Dublin to Boston flight via Titan Airlines. They were a breath of fresh air and were very pleasant and actually smiled). The food was bad. The plane was pretty clean though. This was the cheapest airline I have flown on. They kept charging for everything. On the flight from Dublin to Naples they charged for every single thing even water. Not one thing was distributed for free. I could see if I paid very little for my flight but this was not a cheap rock bottom fare. Frankly I was ashamed of being Irish after I took the first leg of the trip. We were traveling with 10 other people and all agreed that they would have no interest in traveling to Ireland for a future vacation. So Aer Lingus - you might be saving a lot of money but you are obliterating anyone's desires to travel to Ireland in the future. | negative |
airline | test | airline_test_36 | During my last trip to Athens for the outbound flight they put two flights together - as a result I was not able to change flights online. Hence I had to call them up in order to change flights they inform that I had to pay an extra 65 euros if I wanted to fly in a particular flight and 20 euro if I wanted to fly with another flight. I told them that this is a business ticket and I can change whenever I want to the could not care less. Hence I have decided not to fly with them again. | negative |
airline | test | airline_test_37 | Okay apart from issuing duplicate boarding cards to different passengers. Return was in a turbo prop plane which was 1 hour late and was infested by cockroaches running along the floor overhead lockers and electrical ducts. The plane was generally dirty. Obvious lack of maintenance. | negative |
airline | test | airline_test_38 | Flew with them Hholguin to Havana and back. Both flights only minor delays was served juice and a cake on this short internal flight safety demonstration was done. | negative |
airline | test | airline_test_39 | From the start we were greeted with disinterested and unfriendly staff at check in. Even though I checked in with my husband we were not seated next to each other even though the plane wasn't full. I moved myself over to sit with him before take off but why would they seat us apart? The cabin crew were miserable. Finally they rush through with the tea and coffee and snacks that you have to purchase and staff didn't even bother to ask us if we would like something. The plane itself was disgustingly dirty with drink stains spilled on the seat. The back of the seats holding the magazines was vile with what looked like a mixture of spilt drink food and mould. We will never fly Aer Lingus again. | negative |
airline | test | airline_test_40 | The experience at Munich airport was very poor particularly the passport control line which was 45 minutes of unrestrained and uncontrolled pushing and shoving. Probably not Aer Lingus' fault but still a poor start. I had paid for a business class ticket over the internet. Did not find out until getting on the plane that the first part of the trip (Munich to Dublin) was economy as there are no business class seats on the plane. Typical economy experience. The actual business class portion of the trip (Dublin to Boston) was excellent. However the fare (which looked reasonable initially) in retrospect seemed far too high given that 3 hours of the 9 hour trip were actually not business class. I had a medical issue that caused me to book the business class ticket so I was really horrified at the unexpected 3 hours in economy which I had bought the business class ticket specifically to avoid. | negative |
airline | test | airline_test_41 | Very slow check-in with a huge queue. More importantly I can't understand why Aer Lingus make you check-in in Terminal Three and then make you walk the whole way back to Terminal one to board plane to Dublin - this is a long trudge from Terminal three through terminal two to terminal one. You would need a up to an hour to do this walk. (including long security check line). When you fly into Rome you go into terminal one and can exit there. When we finally got to gate the staff insisted on taking carry-on bags from some people (but not all) because the flight was full. In the end the overhead lockers were half empty but some people had a long wait for their luggage. Aer Lingus need to improve their ground facilities in Rome and move the check in desk to terminal one adjacent to the gate. | negative |
airline | test | airline_test_42 | Check in all ok at the airport but once on the plane the partner of the man seated next to me in row 2 made a huge fuss about my son (who was sitting quietly and minding his own business) being in the cabin to which the female crew member replied 'I agree but there's nothing I can do about it'. The other male crew member was 'too busy' to bring an infant lap belt once the doors had closed and I was offered neither a drink or a meal. Really poor service added to an outdated seat I wouldn't recommend Aer Lingus. | negative |
airline | test | airline_test_43 | Flight was delayed. Not enough seats in airport lounge. No drinks provided. Only given a cookie. Travellers allowed to take extra hand luggage onto flight so there was not enough room for people who only had the one designated bag. We then had our return flight - we called the airline and asked if possible could we get on an earlier flight back to Athens if there were sears available. We were told seats were available most of the earlier flights however it would cost us euro 112 per person to catch the earlier flight. Offered us a 20% discount on a full new fare. Online price was only euro 117 to 131. We had initially purchased the two seats for euro 300. This spoilt our European vacation. We could understand a small penalty to changed however to charge a complete new ticket when there were empty seats available and there are numerous flights back and forth from Santorini to Athens. | negative |
airline | test | airline_test_44 | What a bunch of cold flight attendants. I have never experienced anything like it. A smile must cost them a million or cause them a lot of pain. Maybe it's these ugly uniforms. The service is minimal with one meal on a transatlantic flight and most of the flight you could not find the flight attendants other than in the galley. I have also never experienced a flight with so many passengers with bladder problems. Of course they don't go to the airport bathrooms to them it is much nicer to go in the plane so minutes after take-off they start to go and go and go. Make sure you sit far away from the bathrooms or better yet fly a better airline. | negative |
airline | test | airline_test_45 | I was booked to go YYZ-DUB yesterday. Flight was cancelled. I checked in at 3pm and left the airport at 12.15am after being added to same flight today. Checked in today at 3pm the line was packed with passengers enough for two flights. The staff checked in all but 9 of us who happened to be from yesterday's cancelled flight. A long time later they managed a flight to London Heathrow tonight with Air Canada boarding at 10.40 pm. I'm going to arrive in Heathrow at 11am and board an Aer Lingus flight for Dublin arriving at 2.45 tomorrow. I'm really not sure what to do when travel goes pear-shaped but Aer Lingus oversold the flights and nine of us unrelated and obviously not aggressive or over-assertive ended up in a horrendous nightmare. I've spent two day times in Pearson airport. | negative |
airline | test | airline_test_46 | The plane was very cramped with seats very close to the seats in front the width of the seats were very narrow! My seat didn't recline at all. It was loose and broken. The staff were rude and inefficient etc.. All this hell on an 8.5 hour journey at least. | negative |
airline | test | airline_test_47 | Flight over very uncomfortable as it was a smaller plane than usual and absolutely no leg room. No inflight entertainment which is essential for a nervous flyer. Seating comfort was better on return trip but Aegean have ceased inflight films and replaced them with extremely repetitive tourist films and no radio/music. Very disappointing. Having flown with Aegean on this route for many years I am now reconsidering. | negative |
airline | test | airline_test_48 | I bought a ticket with Aegean to Paros. It turns out that the flight is operated by Olympic Air - not a Star Alliance member - and therefore some of my privileges do not apply. I can still have more luggage but I can not use the lounge. The Aegean representative refused to issue an invitation to the Aegean lounge since "it would cost them extra money" while I thought I had this privilege included in my ticket bought with Aegean. Nothing about reduced privileges was mentioned when I bought the ticket. Aegean did not want to do anything to accommodate the urgent need of a passenger with a Senator Gold card of Star Alliance who had to use the internet in their lounge for an emergency. | negative |
airline | test | airline_test_49 | Absolutely appalling. 12 hour delay with no update through-out the day. No explanation or apology when we eventually got on the flight. Once we were on the flight the toilets were locked at the front and we couldn't get past the air hostesses to use the toilets at the back. States in Aegan Airlines TC of delayed flights that we are meant to get some form of contact from the airline within 7 days. 3 weeks later we still have yet to hear from them. | negative |
airline | test | airline_test_50 | Over eleven hours late with no explanation other than 'technical problems'. It should have left after nine hours but no staff were on duty to keep us informed and a 7.30 am flight finally took off at 7.16pm. The staff were miserable and surly. No route map on the inflight and the front toilet locked on both journeys. | negative |
airline | test | airline_test_51 | The pre US clearance actually makes the flights more confusing as you have to give yourself over 2 hours to clear that area then find the appropriate gate. This is NOT printed on your boarding card and the distances in this airport are lengthy. Business class desk woman was extremely rude and so were the 2 customer service desk attendees that I dealt with to change my flight. Internet has never worked on these flights for me my vegetarian requests have been missed 4 out of 5 times and the general level of Irish customer service is extremely low. They speak to you as if it is a privilege to pay them to fly with them. Do not fly with Aer Lingus if you need to ask a representative for anything. They are understaffed and the employees are not helpful in general. Fend for yourself with this cheap airline. | negative |
airline | test | airline_test_52 | Instead an Aegean aircraft we had to board a nameless very old White MD 83. No announcements no apologies and a 2 hour delay! Onboard I found out that it was a Swiftair charter airline from Spain. Seat comfort very basic no magazines no monitors absolutely nothing. Very old noisy aircraft. I booked through the official homepage of Aegean and was very disappointed about this awful downgrading. Nevertheless the cabin Crew of Swiftair (except one Supervisor all Spaniards) did an acceptable job. The inbound flight ZRH to ATH was one hour late. But at least it was an Aegean aircraft. My next flights to Greece will be again on SWISS. | negative |
airline | test | airline_test_53 | 1.5 hour delay is unacceptable. It was my second flight delay with Aegean in just one week. Seat space and meal very poor. | negative |
airline | test | airline_test_54 | After 2 very enjoyable weeks in Ireland travelled Dublin to Edinburgh with a party of 20 on Aer Lingus. 16 had an extra bag booked and all those were well underweight. One person had an extra bag not overweight but not booked for which the additional charge was 320 euros. This was negotiated down to 270 euros and we were advised that the charge would have been wiped had we flown into Ireland using Aer Lingus. To put the extra charge in perspective the price of a return ticket plus bag on the net that day was 119 euros. This experience detracted from our visit and does not seem a good way to engender goodwill towards the airline. | negative |
airline | test | airline_test_55 | The first leg from London to Moscow went smoothly. The aircraft was very comfortable and there was an option of a bassinet. I am especially thankful to a flight attendant who was extra helpful and attentive to me as she saw that I was alone with a small child. The second leg from Moscow to Bishkek was much more difficult. It was a red eye 4-hour flight. I had zero help from the crew even when locating the seat and trying to manage my cranky and tired baby, and at the same time putting the carry on bag on top. The bassinet option was only available in business class. The temperature on the plane was extremely high. It was unbearably hot for the whole duration of the flight. The crew did not offer any help whatsoever. Traveling alone with a small child is a mission in itself. But there was no sympathetic attention from that crew at all. | negative |
airline | test | airline_test_56 | On the LHR-ATH flight they failed to carry out basic safety procedures like drawing back partitions and ensuring all seat belts were fastened. On the ATH-LHR leg I was informed that I had to pay an extra 45 euro for the same bag that was included in the outward ticket! | negative |
airline | test | airline_test_57 | SFO to DUB (and back this is a review of both trips). Ticket was over 1000USD so I was very surprised that drinks and snacks were not free except soft drinks and a tiny bag of pretzels. I have never experienced this on an international flight before. Food was pretty bad mostly tasteless slop for the main meal and an insulting muffin and coffee/tea for "afternoon tea" which was literally thrown at some people. We could watch movies/TV free but the headset quality was atrocious we couldn't hear clearly (same for announcements which could be a safety hazard). I switched to my own headset so I can confirm that this was an airline problem. Attendants were inattentive - on the night time outbound trip they disappeared so no water could be had overnight (there was no-one at the back of the plane). They were also curt and unsmiling - except when I tried to board when they stopped the passengers immediately ahead of me and went into a whole "Irish" routine which went on for a while. The waiting masses were rolling their eyes at this. The seat-belt sign was on the whole trip so in the end we just ignored it. All in all I will try to avoid Aer Lingus from now on. | negative |
airline | test | airline_test_58 | The flight took off 3 hours late from Delhi and no reason given, with the result I missed my connecting flight Moscow to Helsinki. The staff of Aeroflot in Moscow were not helpful and just gave a boarding pass for a flight departing at 6.40 in the evening and reaching Helsinki by 9.00 PM. It was 11.00 PM by the time I reached Lahti and a large taxi fare because of the delay. Their customer redressal is poor. | negative |
airline | test | airline_test_59 | We traveled each with 16Kg normal luggage from Brussels to Greece and back. We carried small back packs as hand luggage. Before we were allowed to check in we were charged 45 euros for each suit case. One would think that charging 190 euros (going and back) extra for luggage is obscenely greedy. | negative |
airline | test | airline_test_60 | I paid for a flexible ticket which costs more than twice the ordinary fare. By right this should be equivalent to business class fare. However Aer Lingus operates an economy only seating on this route. It used to include 2 checked bangs of 20 kgs each. Not anymore as you only get one 20kg bag now. With this fare you get lounge access but you still have to purchase food and drinks on the plane. Outbound flight was largely ok. On the return trip I was very annoyed to discover that the overhead bin was full and as I was on seat 1C there was no front seat I could put my small carry on luggage under. Eventually the stewardess managed to squeeze it in an overhead bin above the seat behind. I find this unacceptable as obviously no proper checks were carried out allowing people to carry disproportionately more stuff on board and thus depriving others from getting their fare share of space. It irritated me even more that I had paid over the odds to discover that there was no space for my small carry on luggage above my seat. I have to agree with strict policies regarding carry on luggage as is with Ryanair. I guess I will still continue flying Aer Lingus as there are not too many options on this route but Aer Lingus should probably have a small business class cabin so that those who pay more get that bit more for the extra they fork out for their ticket. Alas I am unlikely to see this in my lifetime. In summary I think the worst thing an airline can do is combining a low cost approach while still charging extra for which you don't get much more. If Aer Lingus wants to be a real low cost airline that's fine but don't charge more and give nothing much in return. | negative |
airline | test | airline_test_61 | They had it as valid connection the CHQ-ATH at 17.25 arriving in ATH at 18.10 and then 19.10 - 21.00 onwards to LHR. The feeder flight got delayed by an hour resulting to almost lose the connecting flight. Upon boarding I inform the crew but they were indifferent. Finally I did manage to catch my connecting flight only because there were others delayed as well. | negative |
airline | test | airline_test_62 | What a disappointment. At US Immigration in Dublin we were handed Customs Forms. The guy handing them out had no idea what they were for or who had to fill them in. The Immigration process however was fairly straightforward and much quicker than we've experienced in the US. Once on board what a disappointment. We waited almost two hours before the flight attendants came around with the drinks trolley. They only came around once in an eight hour flight. And we had to pay for the drinks. This is the first time we've had to do this on a Transatlantic flight. They never came around with complimentary water or juice. I asked the attendant for some water which she brought to me but when the lady in front asked for water she was told they'd stopped serving drinks!! Lunch was pretty grim and afternoon tea was a flapjack - pretty hard to swallow when you're thirsty! On a positive note when we landed in Chicago we collected our luggage and were on our way pretty quickly. The return overnight flight was no better then our flight from Dublin to Newcastle was delayed because of an incident in Dublin airport. We were sitting in a very cold aircraft for over an hour. The pilot said he would start the engines to warm the plane up - the propellors turned twice! When we got home I had a query and needed to speak to Customer Service. I filled in a Customer Service form - 4 weeks later I'm still waiting for a response. | negative |
airline | test | airline_test_63 | 2013 I booked and paid for a business class seat ATH-MAN but 3 weeks ago while checking My Bookings noticed I'd been downgraded to economy. The call centre simply shifted the blame to the travel agent. The latter found out that Aegean have decided not to offer business class on this route no warning no alternatives nothing. I cancelled my ticket. | negative |
airline | test | airline_test_64 | Athens - Rhodes A3216 Feb 22nd. This airline is intended to be a regular airline however it behaves like a low-cost one. You have to pay to check in a luggage in addition to the normal fare. Seat spacing is comparable to a low cost such as Ryanair quite insufficient. Food is average but more importantly it is presented in cardboard boxes which are recycled. Choice of beverages is very limited. Unfortunately Aegean is in a monopolistic situation in Greece and they are expensive and cost/satisfaction of service is below average. | negative |
airline | test | airline_test_65 | The audacity of them to charge for alcoholic beverages and the gall of them to recommend you spend €18 odd on what they call a decent meal when most national carriers provide the same free. I was travelling with some friends from Australia and they were taken aback by the frugality of the meals and beverages. Not my favourite airline and would only travel with them if it was absolutely necessary. As the Irish have a habit of mimicking every other country don't know why they cannot take this on board. | negative |
airline | test | airline_test_66 | 21st April SU261 Tokyo-Moscow. Flew on a Airbus A330 from Tokyo to Amsterdam through Moscow. First time Aeroflot but never again. A list of disappointments: All announcements were in 3 languages: Russian English and Japanese even the sales and priority rewards announcements. During the 9 hour flight we only got a cold drink once(!) even during dinner we didn't get anything to drink other than coffee or tea afterwards. This was a day flight and I didn't sleep so I didn't miss anything I'm sure. 1.5 hour delay which is perfectly acceptable for me but don't let us board and tell us every 5 minutes that the delay will be an extra 5 minutes (and in 3 languages again). The sign "fasten seatbelts" was lit for 3/4 of the flight but I didn't feel any turbulence at all seemed like the stewards didn't want people to stretch their legs. Very outdated multimedia system no subtitles available. Stewards refuse to speak English and explains everything in Russian constantly. | negative |
airline | test | airline_test_67 | Can be excellent in every way or disappointing in many other ways. For example though their fares are in no way low cost they started charging 20 euros for a piece of luggage each way (short haul) and 30 euros for longer flights i.e. to Spain. BA and CY do not charge. Going out to BCN cost me for 2 pax 95 euros more than for our return flight on Vueling. Of course Vueling offers no breakfast (you have to pay for it) yet breakfast on Aegean was as poor as you can imagine. Yes on this flight they used the good jet steps and not their favourite bus transport to - from aircraft. One thing that is really impressive is the inflight attendants exceptionally professional. | negative |
airline | test | airline_test_68 | Twice B777 and Airbus 330. Airbus 330 on the Moscow - Bangkok route. Not very comfortable these airplanes. Personal TV with mostly older movies. Food nothing special and no beer or wine served on any of the routes I have flown. I can understand they do not serve liquor but not even a beer with dinner. Service is average to good and friendly. Aeroflot got me on time where I was flying to. I think there are far better choices out there then Aeroflot. | negative |
airline | test | airline_test_69 | I am at a loss of words for the unfriendly staff. We had the feeling that they were annoyed about our presence in the plane. I have never experienced such unfriendly staff in my life. In addition 4 hours late without even explaining the delay. The Inflight-entertainment system itself was not bad. I would say slightly below average but still okay. The problem were the headphones. The headphones were so bad that you could not understand a word. So we could not watch a single movie during our 10 hour flight. At least no movie with sound. Food was standard. Neither good nor bad. I would not complain if the price would have been low. But it was pretty much the same as other airlines like Emirates or Etihad. 1/10 will never fly with Aeroflot again. | negative |
airline | test | airline_test_70 | Flight out was with Lufthansa which was great. However when we tried to check in online the day before our return to Cyprus with Aegean through Athens we got an error message saying 'non valid ticket' and giving us a number to call. We called the number which was Lufthansa and the agent told us he could see our booking but couldn't check us in as the computer systems weren't compatible. We tried the Aegean online check in but still no joy. So we got to Munich airport 2.5 hours before our flight to check in only to be told we were on standby! We were assured that the gate personnel would sort it out to our satisfaction so we went through to the departure gates. The departure gate had changed but not updated on the terminal screen. When we finally found it the staff were very off hand about us being on standby even though we couldn't understand how we didn't have a seat when the whole thing had been booked and paid for 7 months earlier. After making a big fuss and having to wait until 5 mins before take off we finally managed to get on the plane but not seated together. Another passenger offered to swap seats so we did sit together in the end. Unfortunately we were supposed to transfer in Athens and were very concerned that we would have to go through the whole thing again and we actually refused to board the Athens plane until we were sure we had seats on the Athens to Cyprus plane. No acceptable explanation was given as to why we had been given the run-around and in fact we were made to feel that we were just making a fuss about nothing. The service on board was indifferent food was shoddy and we will never fly with Aegean again. We've flown a lot long and short haul and I can safely say this was the worst experience ever. | negative |
airline | test | airline_test_71 | Hand-luggage bought especially for cabin use and used in others budget airlines with no problem. They made me to empty it twice! For a ticket bought 9 months ago at a price of £ £420 for a flight equivalent to 3.40 hours. The plane was delayed an hour. I just managed to get my next connection flight to Mytilini because it operates from the same airline and they were waiting for us. Aegean has monopolised the local aviation. Also the time schedule is such that it is not worth it to get another airline and change to Aegean for the local trip only. | negative |
airline | test | airline_test_72 | I used Alitalia Lounge in Terminal 3, modern, large, with limited food options (salads, sandwiches, desserts). I was one of the first to board the plane, so I had to wait almost 30 mins to get any drink/welcome drink, without asking for it, FAs started to give drinks only after boarding was finished. Seat was ok, not full flat, but quite comfy. IFE very poor, only 5 channels available, showing only 2 movies in Spanish/English version, no Air Show with a map available, so had no idea about flight time etc. Cabin crew were nice and smiling, quite senior and during breakfast service, looking very tired and grumpy. Disappointing menu - I was expecting some local dishes from Argentina, some beef etc, and I got green salad with parma ham, risotto or pork with ratatuille or ravioli. I tried first two - all tasted the same, bland, boring, over cooked. No cocktail service at all, as only whisky is available. Good wines. Service in business class is very old fashioned, reminds me service from the 90s, nothing modern as for plating, food presentation, menu etc. Dirty toilet in Business Class. Breakfast started 2 hrs before landing, again - boring tray with fruit salad, yoghurt, bread roll and almost shapeless croissaint, jam and hot omlet with... carrots. Horrible. Generally, very poor business class product. No PA from pilots for whole flight. Not recommended. | negative |
airline | test | airline_test_73 | We found the flight attendants to be aloof and unprofessional. Several passengers asked for different things and the flight attendants would just "yes" them but never followed through with their requests. It was like they were playing a game - just yes them and don't deliver. Will look for alternate airlines on future flights. I have been flying for over 30 years and never experienced anything like this before. | negative |
airline | test | airline_test_74 | Arriving at the Budapest airport we noticed that our flight SU 2031 which departure must have been at 12.50 was changed to 14.40 without any explication (delayed or something). We know we'll miss our connection to Bangkok so instead of arriving in Bangkok at 8.30 we were late 2.5 hours! That is why we had to call our transfer agency to not come to pick us up at the Bangkok Airport before 11 o'clock. So our short stay in Bangkok was shortened 2.5 hours! | negative |
airline | test | airline_test_75 | The seats are very uncomfortable they do not have enough space between them vertically. My husband is 6 feet tall and his legs were touching the front seat he had no space to move them. I am 5'5 and was also uncomfortable. It was a long flight almost 9 hours and the TV screens did not function properly. Mine had no image whatsoever. My husband's screen had image but no sound. No entertainment at all for almost 9 hours is ridiculous. We had to take a second flight from Buenos Aires to Bahia Blanca and the flight was delayed 2 hours. On our return from Buenos Aires to Miami the flight was also delayed this time for 1 hour. Even tough the prices of Aerolineas Argentinas are lower I would never use it again or recommended to anybody. I have taken the same flight route with American Airlines and LAN and they are much better. Next time I rather pay more for the tickets and have a more pleasant and comfortable flight. | negative |
airline | test | airline_test_76 | What a nightmare: aircraft ancient (still had ashtrays in the arm rests) torn and dirty seat covers toilet unspeakable by mid-way through the flight and the stop-over in Moscow is always stressful. Why do they make everyone disembark with all their hand luggage check the luggage through security when it hasn't been anywhere but on the aircraft since the previous security check and then make everyone get right back on the very same plane? If you are seated at the back of the aircraft then you spend your whole lay- over at Moscow airport standing in a queue to get through security. The food was almost inedible and my Chinese travelling companions played cards on the backs of the airline seats throughout most of the flight and all stood up to get their bags out of the overhead lockers when the pilot announced that we would be landing in three minutes! The cabin crew went almost apoplectic. | negative |
airline | test | airline_test_77 | Ground staff in both airports terrible neither courteous nor willing to help you. My greatest concern is flight attendants: most of the cabin crew and I mean 90% were rude they got angry if you requested a glass of water or soda (even though you walk to the aft galley to do so). During dinner one female flight attendant offered me chicken or pasta I asked her what kind of pasta and sauce she told me: "sir I'm not the chef who cooked the meals". | negative |
airline | test | airline_test_78 | Flight from Miami to Buenos Aires was delayed by 6 hours and then canceled until the next day due to mechanical problem with plane. Re-booked on flight the next day. Luggage did not arrive in Buenos Aires for four days. Return flight delayed by 3+ hours resulting in missed connection. (All flights including connections on Delta were booked through Aerolineas Argentinas.) No help from Miami staff re-booking connection on partner? Delta. Ground staff in Miami sent us to the Delta counter to figure it out for ourselves. Delta would not rebook without us paying for new flight ourselves. Went back to Aerolineas Argentinas counter to find them closed until that evenings flight. Ended up renting car and driving 13 hours home. | negative |
airline | test | airline_test_79 | Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21st September Sunday flight - Queuing had been slightly addressed but loading was held back because of there only being one member of staff instead of two checking in and people just being slow. Arrived late which led to a few people having to run the length of Gatwick to get to their trains. Its about time Aer Lingus loaded people from the front and back of the planes. | negative |
airline | test | airline_test_80 | We took Aer Lingus 757 contracted by Air Contractors. The price was right but you get what you pay for. The food was worse than TV dinners the stewardesses were so unfriendly (on both flights) and the TV's did not work on the flight back so we could not watch movies. My friend took the Aer Lingus airbus and said the food was fabulous and they had a wonderful experience. We could not say the same. Next time we would take the airbus. | negative |
airline | test | airline_test_81 | Short leg (BUD-SVE): A320-200 seats are alright (Recaro seats) meal was terrible. Crew was ok. Long leg (SVE-Phuket) 777-300 (Kutuzov) poor seats no leg room very unfriendly crew (both way) the worst meals I've ever had. However this was the cheapest and fastest flight to Phuket from BUD. | negative |
airline | test | airline_test_82 | Once again although cabin experience with this airline is good check-in process seems to be its weak point. Flight departed Stansted on time but just before landing at Athens I realised that I did not have a boarding pass for the connecting flight. I spoke to cabin crew about it but they seemed unaware of any issues/processes and simply referred me to the connecting flight desk at the airport. When I got there this was shut. There was no one available from the airline either and I ended up speaking to airport security. I was told that I had to come out of the airport security controlled area and check in all over again to get the boarding pass and that this is a standard procedure even though bags get transferred on to next flight automatically. There was a queue from hell at check-in which seems to be the norm for Aegean. I have never been asked to check in twice at airport for connecting flights. This then caused problems with my airport shopping not getting through security and I had to pick up my bag re-pack and hand in again. This involved a long and time- consuming process walking up and down the airport's different floors etc. Ground staff were understanding and did their best to help but there is no two ways about it: this was a very poorly "organised" connecting flight. I sent a form to customer service to complain but they just said that the problem was at Stansted and that they have rectified it. I asked how they have rectified it but they just responded by repeating the same. I am not convinced. A hassle-free flight with Aegean seems impossible and the overall experience does not correspond to what you pay. I would not recommend. On the way back with Air Berlin connecting at Dusseldorf did not give any problems and was a pleasure to walk past the Aegean packed check-in area knowing I didn't have to brave it. | negative |
airline | test | airline_test_83 | 5 hrs making my fiancé and I miss our connecting flights back to Singapore. We were stranded in Istanbul airport for 12 hours with no offer of food or drink and no concrete solution from Aegean. Eventually at 3am the morning we were given a hotel. We slept for 4 hours. We then rushed back to the airport the next morning finally guaranteed a flight and arrived back just in time for work on Monday 6am. We were suppose to be there the previous morning (Sunday). Aegean made no effort to book us decent seats leaving us to sit apart the entire journey home as a result I didn't sleep at all during the flight. Therefore I had 4 hours sleep in 48 hours and had to go straight in to work. The representative also lied to us to keep us happy until we left and could do nothing about it. We tried to call him but he refused to take our calls. The plane was really nice and comfy seats but the pilot nearly crashed upon landing. I would suspect that the reason the flight was delayed in the first place was that there was no pilot thus a stand-in pilot was used. | negative |
airline | test | airline_test_84 | The flight was supposed to leave at 11pm. A maintenance issue on the plane but the airline did not announce a delay / cancellation until the boarding time. First the departure time was delayed to midnight and then to 2am. Finally at 1:45am they announced that flight was cancelled. Passport control was closed. Also there were no baggage claim staff. Aerolineas Argentinas decided to reschedule the flight to 6:10am (7+ hour delay vs. original time). After changing the gate and the plane the boarding started at 6.45am and flight left at 7:30am. This airline is terrible. They don't care at all about service. | negative |
airline | test | airline_test_85 | Both flights were the worst that my wife and I have experienced. The flight attendants were rude inefficient unprofessional inattentive and were completely aloof to what was going on around them. For example I pushed our flight attendant buzzer at least 10 different times to no avail. We were completed ignored. The food service was a farce and disgrace. One passenger wanted a blanket asked for a blanket but never received one. Another passenger asked for a cup of tea several times and after 30 mins or so it finally arrived. At times you could not even find a flight attendant. We will probably never fly Aer Lingus again. | negative |
airline | test | airline_test_86 | Love the airline but cost cutting is making the experience disappointing. Very tight seating with poor recline. Entertainment system not up to par with other transatlantic carriers. Flight attendants were exceptionally kind and friendly. | negative |
airline | test | airline_test_87 | Awful customer service experience. The Aeroflot customer service team promised that they had found extra leg space seats as requested for my wife (dislocated her knee). When on board we found that they were not only normal economy seats but in fact were exactly the same ones that we had reserved previously (before her leg break). So not only was service unacceptable but also the staff seem to have > deliberately deceived us at the customer service and check in desks. I assume to move us on without having to do anything else. So they let the company down and of course passed the problem on to the flight attendants who also did nothing much to help. Very poor indeed. | negative |
airline | test | airline_test_88 | I bought the ticket online but their website is not set up to allow you to select your seat. So I called their 800 number in the US. I called for 3 days several times each day before someone answered the phone. This agent's English was so bad it took 20 minutes to select my seats. EZE airport check-in at Buenos Aires is chaos. On AeroA all passengers for the MIA flight stood in a single line to be checked-in for only that flight. The same for other flights. We found this out by asking other passengers what to do as there were no AeroA employees or announcement boards present. There were long long lines of passengers snaking through the terminal. Check-in was so slow we were concerned we would miss our flight even though we arrived 2 hours early. It didn't matter though because our flight was delayed 3 hours on a crystal-clear morning. When we arrived at MIA 3 hours late the AeroA gate agents had gone home and there was no one to help us with rebooking our connections to Chicago. The planes both ways were run-down and old on the inside. On the way down a ceiling panel rattled the entire 9 hours. The entertainment system did not work either direction. The flight attendants only appeared 4 times in 9 hours: to serve drinks after takeoff to serve and collect dinner serve and collect breakfast and hand out immigration and customs forms. My advice: 1) Do not fly Aerolineas Argentinas for any reason even if you have to change your travel plans to avoid them or pay more on another airline. 2) If you are unlucky enough to use them and have to fly out of Buenos Aires EZE airport arrive 3 hours early and prepare for the slowest and most disorganized check-in procedure you have ever experienced. 3) If you do not speak Spanish then you will receive only limited customer service on the phone and their web site is primitive. 4) Prepare yourself for old tatty airplanes with no working entertainment system and largely-invisible flight attendants. | negative |
airline | test | airline_test_89 | Completely amazed as on time! The usual nonsense over passengers having far too much hand luggage - and despite being the posher version of travellers - not a single ounce of common sense with how to put luggage in overhead bins prevailed with the over-made up chef stewardess threatening to place a case in the hold. | negative |
airline | test | airline_test_90 | We were told we have to pay an extra 39 euros per person due to different flight cost and when we went to a different counter we were charged 20 euros per ticket as ticket amendment costs instead. In all the attitudes of the staff were very unpleasant. | negative |
airline | test | airline_test_91 | On the return flight from Heraklion a cramped airport check-in-area full of returning holiday-makers: as a home-airport for the airline I would expect more than only one check-in being available for two simultaneously departing flights (MUC CDG) resulting in horrible waiting queues. Additionally all passengers including those who managed to self-check-in and proceed to a "bag-drop-desk" had to queue a second time to take their luggage to only one open x-ray station themselves - another queuing disaster in an already overcrowded waiting hall. In total the check-in and "bag-drop" process on this particular flight consumed nearly two hours in cretan summer heat. I think Aegean could certainly do better by doubling the check-in-staff (opening a second counter) and making sure that passengers can actually drop their bags at the bag-drop. Making the experience even worse was a consecutive technical issue with the aircraft resulting in nearly 3 hours of waiting in an equally overcrowded terminal airside with bad information policy. | negative |
airline | test | airline_test_92 | I decided to try the business class (club condor) with Aerolineas Argentinas. I regret to says that the business class of American Airlines is much better. The seat at the club condor are ok not flat bed but ok. We were welcomed with orange juice a cheap champagne and candies. The menu says only one appetizer (no choice) and 3 main courses. Two options are for the breakfast time. The whole experience with the catering was horrible. From the presentation to the quality the food did not respond to a business class. Do not expect to have any cocktails since they only have wine beer and whisky. The dessert was a piece of rock (ice cream) and we received hard croissant and bread in our breakfast. The returning flight did not even have all three dinner options and the food was horrible as well. I wonder how do they plan to compete with such a horrible presentation. They do not provide you with the custom forms for USA. | negative |
airline | test | airline_test_93 | Offered two choices by employee: find a "volunteer" to cede his/her seat or get on a later flight. Chose the later. Found out later on this flight that the same thing happened to several other passengers. And this later flight was not full, which seems to explain the "bumping". Maybe a wise move in a profit or managerial way, but not a great one in public relations terms. | negative |
airline | test | airline_test_94 | Old aircraft with no Inflight Entertainment this situation bother me so much. There was also a complete lack of interest shown by the cabin crew in their jobs. Very disappointing. The flying experience was not be very good on Premier Class after I bought an upgrade from economy class. | negative |
airline | test | airline_test_95 | 50 am flight from Dublin to Boston. Worst flight I have had. 3 out of 6 hours of my flight was spent having to listen to a toddler with his non-stop and very loud crying which the parents didn't exert much effort to stop on top of a seat that doesn't recline. My back hurts so bad. This is just one of the minor things the airline should have a regular maintenance check on to provide more comfort to their customers specially for a long flight. | negative |
airline | test | airline_test_96 | The return trip from Dublin to Boston was not what we usually experience with Aer Lingus. The flight attendants were not helpful. They were slow distributing the snack which turned out to be only drinks didn't offer anyone a snack. They did not hand out blankets. Told passengers to get them themselves. Distributed the meal slowly and it was well into the flight before we ate. Ran out of choices so we got stuck with a beef meal that was inedible. The flight encountered some turbulence so seat belt naturally went on. Yet the pilot took his time turning that sign off when the turbulence cleared. It seemed like we were confined to our seats for most of the trip. That also seemed to make the attendants happy. They did not appear to enjoy their job at all that flight! | negative |
airline | test | airline_test_97 | Flight attendants polite but lacked professionalism as they forgot about handing out wet towels and two or three of them were sleeping in the last row of business class during this very early morning hour departure. This is simply unacceptable. The performance level by the crew was very different from what I have experienced on other sectors. | negative |
airline | test | airline_test_98 | In June after a long flight from PHL to MUC this airline was the only one to drive us around to the plane for Athens in a bus! Recent flight from LCA on 22/8 delayed 35 minutes arrived in Athens with delay. Good old bus to terminal what a pity. Aircraft seating is rather cramped for tall guys covered with plastic leather not really good for hot climates and worst of all the sandwiches were packed full with mayonnaise. Most passengers strongly complained and threw them away. Aegean could be good if they decide to eliminate such problems and make use of modern facilities not the good old diesel bus. | negative |
airline | test | airline_test_99 | The check-in at Sydney was slow and inefficient. There is no online check-in option for this flight and no seats are allocated prior to check-in so though you should only need to be there 2/3 hours before for an international flight I actually was told to get there 4 hours before just to get a decent seat and even then I queued for nearly an hour to check-in. Boarding was smooth and uneventful. The plane was clean but old. The in-flight entertainment system is horrendous. Considering this is a 15 hour direct flight there is no seat-back entertainment system. There is one large monitor at the front of the cabin and a few smaller ones spaces sporadically. The picture quality is terrible obviously no option to select subtitles if you are not a Spanish speaker. The movies were the same two films on repeat for the 15 hours. Nothing else. The food was adequate though the ran out of some food options leaving my companion to eat vegetarian or nothing else. Obviously the wine is good - it's Argentinean - but the drinks are just served with meals. If you press your call button it is ignored and switched off. I gave up trying to get some water. Breakfast was terrible none of it was edible. Flying back EZE-SYD was not much better. Check-in was a little easier and fortunately this time I managed to get a window seat. Upon boarding I discovered the plane was not full so I had two seats to myself. The only good thing to happen on this flight. The food was just as bad the availability or lack thereof of drinks was the same as before. The toilets were filthy and were obviously not checked or cleaned during the flight. The call-buttons were again ignored. The entertainment system was the same again this time they showed two English language films with Spanish subtitles a slight improvement but still the same on repeat for 15 hours. I would not recommend Aerolineas economy to anyone. | negative |