text: Love the headphones, respect the company
  
  At first, I was unlucky to receive a defective unit that lasted two months. I sent the company a private complaint (admittedly, a little bit too bitter), and they responded immediately in a way that surprised me: "We sincerely apologize and we just shipped you a replacement. We want you to be happy with our product." They didn't ask for a proof of the problem nor to send my defective unit back. I got the replacement in just two days after I complained! And it works perfectly. I highly respect the company that treats their customers so well, and I love their product.