Query,Label
Is it possible for me to change my PIN number?,change_pin
I'm not sure why my card didn't work,declined_card_payment
I don't think my top up worked,top_up_failed
Can you explain why my payment was charged a fee?,card_payment_fee_charged
"How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay",balance_not_updated_after_bank_transfer
Why am I getting declines when trying to make a purchase online?,declined_transfer
What is the $1 transaction on my account?,extra_charge_on_statement
It looks like my card payment was sent back.,reverted_card_payment?
Why am I unable to transfer money when I was able to before?,beneficiary_not_allowed
What if there is an error on the exchange rate?,card_payment_wrong_exchange_rate
After I transferred money the balance remained the same.,balance_not_updated_after_bank_transfer
How much does top up fees cost?,top_up_by_card_charge
limits on top ups,top_up_limits
My card payment was not successful.,declined_card_payment
I live in the EU - can I get a card?,country_support
Why did my top-up not work?,top_up_failed
"I have a strange transaction for £1 on my statement, what is that?",extra_charge_on_statement
Why is my money not in my account. I have already sent it out.,balance_not_updated_after_cheque_or_cash_deposit
Let me know what the steps for the identity checks are,verify_my_identity
I need my card as quick as possible,card_delivery_estimate
In what increments can I top-up my card?,automatic_top_up
When do i activate auto top-up?,automatic_top_up
Do you charge for sending out more cards?,getting_spare_card
Why am I being asked to verify my identity?,why_verify_identity
What currencies can I use?,supported_cards_and_currencies
I withdrew cash and I think the exchange rate is wrong.,wrong_exchange_rate_for_cash_withdrawal
"My top up hasn't gone through yet, why?",pending_top_up
"Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?",cash_withdrawal_charge
The exchange rate was wrong in the foreign country I got cash in.,wrong_exchange_rate_for_cash_withdrawal
I am still waiting for a transfer to show,pending_transfer
How is the exchange rate calculated?,exchange_rate
"There was an extra fee when I paid with my card, why was i charged this extra fee?",card_payment_fee_charged
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?,top_up_failed
"My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?",declined_transfer
How long does it take for my physical card to be delivered.,card_delivery_estimate
I need to know why a money transfer is available.,pending_transfer
I must make several disposable cards every day.,disposable_card_limits
What do I do to link my new card?,card_linking
Why is their a charge pending on my card still?,pending_card_payment
Why is there extra cash in my account?,cash_withdrawal_not_recognised
Can I get a refund on an item?,request_refund
Can I get an update on my replacement card?,card_arrival
How do I know what my PIN is?,get_physical_card
In which countries can I get a card?,country_support
Can I choose from either Visa or Mastercard?,visa_or_mastercard
My card still hasn't been delivered,card_arrival
I didn't make the direct debit payment on my account.,direct_debit_payment_not_recognised
after i got married i need to change my name,edit_personal_details
How can I tell the source for my available funds?,verify_source_of_funds
I didn't get all the cash I asked for,wrong_amount_of_cash_received