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user: Do you have a plan to notify passengers well in advance of pilot related cancellations or just wait til the day before? Will you protect passengers on other airlines if flights are cancelled b/c of pilot shortages? agent: We're planning to fly as scheduled, Shaun. user: HOW ABOUT ANSWERING MY QUESTION. I'm asking if you do not get enough pilots to fly, which is a possibility, do you have a contingency plan in place on how to get customers to their destinations & when will it be relayed to customers. THE DAY BEFORE WILL NOT BE ACCEPTABLE! agent: Our team is working hard to avoid cancellations and you'll be notified if otherwise. user: Your reading comprehension is terrible. WHEN WILL WE BE NOTIFIED? 3 hours b4 our flight so all other flights r sold out? Instead of Doug Parker making comments like "I don't think we're ever going to lose money again," he should b assuring customers we're getting home 4 XMAS agent: As of now, flights are scheduled and we expect to avoid cancellations. user: This is like a Seinfeld skit. I know you have flights scheduled. But what about the pilots...are they scheduled? The answer to that ?? in many cases is probably NO. I know the AA twitter team is saying what the company tells u to say, but AA SUCKS at communication. agent: We’re working to address this issue. We do expect to avoid cancellations this holiday season.

The customer is complaining that what will you do if there are no enough pilots to fly. The agent answered that as of now flights are scheduled and they have avoiding cancellations.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Do you have a plan to notify passengers well in advance of pilot related cancellations or just wait til the day before? Will you protect passengers on other airlines if flights are cancelled b/c of pilot shortages? agent: We're planning to fly as scheduled, Shaun. user: HOW ABOUT ANSWERING MY QUESTION. I'm asking if you do not get enough pilots to fly, which is a possibility, do you have a contingency plan in place on how to get customers to their destinations & when will it be relayed to customers. THE DAY BEFORE WILL NOT BE ACCEPTABLE! agent: Our team is working hard to avoid cancellations and you'll be notified if otherwise. user: Your reading comprehension is terrible. WHEN WILL WE BE NOTIFIED? 3 hours b4 our flight so all other flights r sold out? Instead of Doug Parker making comments like "I don't think we're ever going to lose money again," he should b assuring customers we're getting home 4 XMAS agent: As of now, flights are scheduled and we expect to avoid cancellations. user: This is like a Seinfeld skit. I know you have flights scheduled. But what about the pilots...are they scheduled? The answer to that ?? in many cases is probably NO. I know the AA twitter team is saying what the company tells u to say, but AA SUCKS at communication. agent: We’re working to address this issue. We do expect to avoid cancellations this holiday season. ### Response: The customer is complaining that what will you do if there are no enough pilots to fly. The agent answered that as of now flights are scheduled and they have avoiding cancellations.

user: Gave another chance and I am more disappointed than the first time smh agent: We're happy to have you with us! Please let us know more about what happened. user: Both of my initial and connecting flights to MIA have been delayed. Now I'm hearing the delay is caused by a leaking coffee pot?? ? Literally been sitting here an hr after our scheduled departure time bc of a leaky coffee pot 😑 agent: We appreciate your patience while we get this water leak repaired before take-off. user: Just gave an update...that there is still no update. agent: What's your flight number? We'll check it out. user: 2529 Charlotte to MIA agent: We see you're getting ready to head out. Thanks for hanging in there. user: I am still very disappointed in the morning I've had flying with you all. agent: We understand but are thrilled to see that you've arrived. We truly appreciate your patience this morning.

Customer is complaining about delayed flights to MIA. Agent states it's due to repairing the water leak and are ready to resume the flight.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Gave another chance and I am more disappointed than the first time smh agent: We're happy to have you with us! Please let us know more about what happened. user: Both of my initial and connecting flights to MIA have been delayed. Now I'm hearing the delay is caused by a leaking coffee pot?? ? Literally been sitting here an hr after our scheduled departure time bc of a leaky coffee pot 😑 agent: We appreciate your patience while we get this water leak repaired before take-off. user: Just gave an update...that there is still no update. agent: What's your flight number? We'll check it out. user: 2529 Charlotte to MIA agent: We see you're getting ready to head out. Thanks for hanging in there. user: I am still very disappointed in the morning I've had flying with you all. agent: We understand but are thrilled to see that you've arrived. We truly appreciate your patience this morning. ### Response: Customer is complaining about delayed flights to MIA. Agent states it's due to repairing the water leak and are ready to resume the flight.

user: Two orders delivered today, both deliveries screwed up! My house is on Google Maps, what more can I do ?? ? agent: I'm sorry for the delivery trouble! Without posting personal/account info, please tell us more about what's going on. user: Deliveries to our home are often misdelivered...we’re on google maps but set back behind another house altho clearly visible from street agent: Sorry to hear that, do you notice these issues happening with a particular carrier? user: It’s not carrier specific, but it happens more often in bad weather or when the city is busy... agent: Have you reached out to us to report these issues? : user: Over and over and over and over and over...and Customer Service has gotten worse and basically doesn’t care as long as it arrives eventually agent: Sorry to hear that Andrea. Are you currently having an issue with a delivery?

Customer is complaining about the missing delivery. Agent asks whether currently they have issue with a delivery.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Two orders delivered today, both deliveries screwed up! My house is on Google Maps, what more can I do ?? ? agent: I'm sorry for the delivery trouble! Without posting personal/account info, please tell us more about what's going on. user: Deliveries to our home are often misdelivered...we’re on google maps but set back behind another house altho clearly visible from street agent: Sorry to hear that, do you notice these issues happening with a particular carrier? user: It’s not carrier specific, but it happens more often in bad weather or when the city is busy... agent: Have you reached out to us to report these issues? : user: Over and over and over and over and over...and Customer Service has gotten worse and basically doesn’t care as long as it arrives eventually agent: Sorry to hear that Andrea. Are you currently having an issue with a delivery? ### Response: Customer is complaining about the missing delivery. Agent asks whether currently they have issue with a delivery.

user: bonjour, suite a des conneries de je suis bloqué en Angleterre et je vais rater mon bus. Comment je peux faire? agent: Apologies for the disruption and delay to your journey this evening, Andi user: So now I have to rough it overnight in London 👍😒 I need to be in Paris at 3pm tomorrow. I have a job. Now I have to find 220€ because of you and I’ve lost my money on OUIBUS. agent: 1/2 So sorry for your experience Andi, I'm afraid we're experiencing major disruption across our network due to an 2/2 earlier incident being dealt with by emergency services. Please claim compensation here:

Customer is complaining about the disruption and delay in the scheduled journey. Agent explains it's due to an emergency incident and requests to claim the compensation by sharing an URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: bonjour, suite a des conneries de je suis bloqué en Angleterre et je vais rater mon bus. Comment je peux faire? agent: Apologies for the disruption and delay to your journey this evening, Andi user: So now I have to rough it overnight in London 👍😒 I need to be in Paris at 3pm tomorrow. I have a job. Now I have to find 220€ because of you and I’ve lost my money on OUIBUS. agent: 1/2 So sorry for your experience Andi, I'm afraid we're experiencing major disruption across our network due to an 2/2 earlier incident being dealt with by emergency services. Please claim compensation here: ### Response: Customer is complaining about the disruption and delay in the scheduled journey. Agent explains it's due to an emergency incident and requests to claim the compensation by sharing an URL.

user: can you tell me where has stock of the hulk buster at 9.99 please agent: Txt 61201 with the catolog number and your post code user: Not helpful really as that only tells me local stores agent: what store is closest to you ? user: Already tried all local stores that's why I asked can you tell me where has stock! agent: all of the stores are saying order now and collect in 3 day this is when we will be getting more stock. user: No all stores are saying sold out agent: i will just take a look for definite when we will be getting it back in stock.

Customer is requesting to tell them where has stock of the hulk buster at 9.99. Agent updates that all store are saying to order now and to collect in 3 days and they will be getting it back in stock.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can you tell me where has stock of the hulk buster at 9.99 please agent: Txt 61201 with the catolog number and your post code user: Not helpful really as that only tells me local stores agent: what store is closest to you ? user: Already tried all local stores that's why I asked can you tell me where has stock! agent: all of the stores are saying order now and collect in 3 day this is when we will be getting more stock. user: No all stores are saying sold out agent: i will just take a look for definite when we will be getting it back in stock. ### Response: Customer is requesting to tell them where has stock of the hulk buster at 9.99. Agent updates that all store are saying to order now and to collect in 3 days and they will be getting it back in stock.

user: hello Size! I would like to cancel order #83975908 because I picked the wrong size. Or if you could change the size from UK10 (UK 10.5) to UK 9.5 (US10) , it will be a huge help. Please let me know, the order is made 35mins ago. Thank you in advance! agent: Hello, I have looked into this for you and can confirm your order is still under review, once this passes security we will be able to cancel this for you. Thanks, George user: Hey thanks man! So the displayed size is on UK size right? Im gonna order it 9.5UK then.. thanks Size! agent: Hello, All sizes on the UK website are in UK sizes :) Thanks, George user: Hi George, how long does it usually take to cancel an order #83975908 ? Will I be notified via email? I want to re-order with different size (10 UK to 9.5 UK). Thank you in advance! agent: Hello, Once this does get cancelled you should receive an email stating so along with details of your refund. - George user: Hi George! Please check order #83975908 . I have requestes cancellation but why now it is dispatched? Thank you in advance agent: Please can you follow us and advise us when you have so we can DM you and assist further? Thanks.

Customer is asking to cancel the order because he picked the wrong size. Agent suggests that all the sizes on the UK website are in UK sizes.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello Size! I would like to cancel order #83975908 because I picked the wrong size. Or if you could change the size from UK10 (UK 10.5) to UK 9.5 (US10) , it will be a huge help. Please let me know, the order is made 35mins ago. Thank you in advance! agent: Hello, I have looked into this for you and can confirm your order is still under review, once this passes security we will be able to cancel this for you. Thanks, George user: Hey thanks man! So the displayed size is on UK size right? Im gonna order it 9.5UK then.. thanks Size! agent: Hello, All sizes on the UK website are in UK sizes :) Thanks, George user: Hi George, how long does it usually take to cancel an order #83975908 ? Will I be notified via email? I want to re-order with different size (10 UK to 9.5 UK). Thank you in advance! agent: Hello, Once this does get cancelled you should receive an email stating so along with details of your refund. - George user: Hi George! Please check order #83975908 . I have requestes cancellation but why now it is dispatched? Thank you in advance agent: Please can you follow us and advise us when you have so we can DM you and assist further? Thanks. ### Response: Customer is asking to cancel the order because he picked the wrong size. Agent suggests that all the sizes on the UK website are in UK sizes.

user: Are children allowed to sign up for Rapid Rewards? agent: Hi, Lorenzo! Yes, children are able to sign up for Rapid Reward accounts. user: In registering the website wants me to enter their email address. I can't reuse the one associated with my account. Is there a solution besides having to make email addresses for 4 and 5 year olds? agent: Please know one email address can be associated with multiple accounts. user: It won't let me do that so do I need to call or is there a trick around the web for iy denying me to reuse it agent: This isn't something we have a work around for. You may need to use an alternate address and update it later. user: Oh, so earlier you actually meant to say that the same email CANT be used. Gotcha agent: No, my earlier message was correct. Several families have the same address associated with multiple accounts. user: So what your suggestion is that at sign up I go with a different email address and then later on go and change that to the email address I want to have the same across the accounts. is that correct agent: You got it.

Customer is asking that are children allowed to sign up for rapid rewards. Agent updated that several families have the same address associated with multiple accounts.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Are children allowed to sign up for Rapid Rewards? agent: Hi, Lorenzo! Yes, children are able to sign up for Rapid Reward accounts. user: In registering the website wants me to enter their email address. I can't reuse the one associated with my account. Is there a solution besides having to make email addresses for 4 and 5 year olds? agent: Please know one email address can be associated with multiple accounts. user: It won't let me do that so do I need to call or is there a trick around the web for iy denying me to reuse it agent: This isn't something we have a work around for. You may need to use an alternate address and update it later. user: Oh, so earlier you actually meant to say that the same email CANT be used. Gotcha agent: No, my earlier message was correct. Several families have the same address associated with multiple accounts. user: So what your suggestion is that at sign up I go with a different email address and then later on go and change that to the email address I want to have the same across the accounts. is that correct agent: You got it. ### Response: Customer is asking that are children allowed to sign up for rapid rewards. Agent updated that several families have the same address associated with multiple accounts.

user: Experiencing an internet outtage- zipcode 44060 agent: Your modem appears to be online and providing an IP address to an external Linksys router. Has service returned? user: No- both my modem and router appear to be functioning but none of my internet reliant items (phone, laptop, etc) have internet connection agent: Would it be OK if I send an update to the modem to see if it responds? It will reboot if I do so. user: Yes, that is ok. agent: The modem has reset and still shows the connection to the connection to the Linksys router. Are you able to get online now? user: No, here is error I'm getting on phone...(LandofOoo = router name) agent: Do you have the ability to connect a device via Ethernet, either to the router or directly to the modem?

The customer is complaining that he is facing internet outtage issue. The agent asked the customer tosend an update to the modem to see if it responds and it will reboot if they do that so.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Experiencing an internet outtage- zipcode 44060 agent: Your modem appears to be online and providing an IP address to an external Linksys router. Has service returned? user: No- both my modem and router appear to be functioning but none of my internet reliant items (phone, laptop, etc) have internet connection agent: Would it be OK if I send an update to the modem to see if it responds? It will reboot if I do so. user: Yes, that is ok. agent: The modem has reset and still shows the connection to the connection to the Linksys router. Are you able to get online now? user: No, here is error I'm getting on phone...(LandofOoo = router name) agent: Do you have the ability to connect a device via Ethernet, either to the router or directly to the modem? ### Response: The customer is complaining that he is facing internet outtage issue. The agent asked the customer tosend an update to the modem to see if it responds and it will reboot if they do that so.

user: Do Apple updates always delete your recent contacts? I’ve easily lost over 50 contacts in a day. Thanks Oh and my battery sucks after the update as usual too. I’m sure that has nothing to do with the update, though. Nothing at all. agent: We can help with your missing contacts and battery. Has the device been restarted? Do you use iCloud for syncing contacts? user: Yes and yes. agent: Have you tried navigating to Settings > [your name] > iCloud and checking to ensure the contacts toggle is on? user: Yes. agent: Thanks for the screenshot and checking. Please DM us and we'll further review this for you.

The customer is complaining that they have lost more than 50 contacts and battery also sucks after the update. The agent asked to dm them for further review on that issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Do Apple updates always delete your recent contacts? I’ve easily lost over 50 contacts in a day. Thanks Oh and my battery sucks after the update as usual too. I’m sure that has nothing to do with the update, though. Nothing at all. agent: We can help with your missing contacts and battery. Has the device been restarted? Do you use iCloud for syncing contacts? user: Yes and yes. agent: Have you tried navigating to Settings > [your name] > iCloud and checking to ensure the contacts toggle is on? user: Yes. agent: Thanks for the screenshot and checking. Please DM us and we'll further review this for you. ### Response: The customer is complaining that they have lost more than 50 contacts and battery also sucks after the update. The agent asked to dm them for further review on that issue.

user: So my #Sprint account has been labeled as "Fraudulent" for a year, I just found out about this today when I went to get a new phone... agent: Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW user: Oh yeah, I had to wait a while to see an associate, then found out about this, then had to call, and sort it out. All good now, but... ...still wasn't a fun situation to have dropped in my lap, specially since it was last Nov when the incident happened. agent: Totally understandable. I'm sorry you had to go through this and hope you understand that we're only trying to protect your account. - DW user: I get that. I appreciate Sprint not letting someone buy 4 iPhone 7's on my account, but it would've been nice to be notified immediately. agent: I'm glad everything is sorted out now though and hope you enjoy your new device. I'm sorry you were not notified. - DW user: Oh, they wouldn't sell me a phone cause I got married and changed my name and said they couldn't take care of that instore. It's been a day. agent: To be clear, you have not gotten your device yet? - DW user: Nope. Gotta send you guys some paperwork about my marriage/name change for review first, is what I was told. Don't get me wrong after the fraud stuff I'm okay with some extra steps/rules to follow. agent: Once the name change is processed, all should be fine. Hope it's fixed soon. - DW user: Hopefully! We shall see though. In the meantime, thank you for your time and excellent communication! agent: Your welcome! Also, best of luck in the marriage. Few are lucky like that. Treasure it brother. - DW

Customer is complaining that their Sprint account has been labelled as Fraudulent for a year and they found this today when they went to buy a new phone. Agent updates that once the name change process is completed everything will be fine.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So my #Sprint account has been labeled as "Fraudulent" for a year, I just found out about this today when I went to get a new phone... agent: Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW user: Oh yeah, I had to wait a while to see an associate, then found out about this, then had to call, and sort it out. All good now, but... ...still wasn't a fun situation to have dropped in my lap, specially since it was last Nov when the incident happened. agent: Totally understandable. I'm sorry you had to go through this and hope you understand that we're only trying to protect your account. - DW user: I get that. I appreciate Sprint not letting someone buy 4 iPhone 7's on my account, but it would've been nice to be notified immediately. agent: I'm glad everything is sorted out now though and hope you enjoy your new device. I'm sorry you were not notified. - DW user: Oh, they wouldn't sell me a phone cause I got married and changed my name and said they couldn't take care of that instore. It's been a day. agent: To be clear, you have not gotten your device yet? - DW user: Nope. Gotta send you guys some paperwork about my marriage/name change for review first, is what I was told. Don't get me wrong after the fraud stuff I'm okay with some extra steps/rules to follow. agent: Once the name change is processed, all should be fine. Hope it's fixed soon. - DW user: Hopefully! We shall see though. In the meantime, thank you for your time and excellent communication! agent: Your welcome! Also, best of luck in the marriage. Few are lucky like that. Treasure it brother. - DW ### Response: Customer is complaining that their Sprint account has been labelled as Fraudulent for a year and they found this today when they went to buy a new phone. Agent updates that once the name change process is completed everything will be fine.

user: I was charged 10naira for a smart subscription I never requested for, I need the refund of my money 07010039592 Why am I not getting any responds from agent: Hello please confirm if issue is resolved. Thank you. Hello apologies on the delayed response. Thank you. user: The issue has not been resolved...... My money has not been refunded. agent: Hello all inconveniences regretted.Thank you. user: So when will I receive my refund? agent: Hello your complaint is being investigated. Please be patient. Thank you.

Customer is complaining about the airtel care for not refund of his money. Agent says that complaint is being investigated.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I was charged 10naira for a smart subscription I never requested for, I need the refund of my money 07010039592 Why am I not getting any responds from agent: Hello please confirm if issue is resolved. Thank you. Hello apologies on the delayed response. Thank you. user: The issue has not been resolved...... My money has not been refunded. agent: Hello all inconveniences regretted.Thank you. user: So when will I receive my refund? agent: Hello your complaint is being investigated. Please be patient. Thank you. ### Response: Customer is complaining about the airtel care for not refund of his money. Agent says that complaint is being investigated.

user: when is thrtr going to be an android update last one was April? agent: Hi there! Which phone do you have? user: Galaxy s7 on android 7 agent: The current android version for the Galaxy S7 is 7.0.0 and the base band version is G930R4TYU4BQE1. Is that what you have? user: Yes but why is it still on April when there is a September from samsung agent: This is the most recent version we have available. user: Why not contact about getting the next few security updates agent: I have contacted Samsung and the current version is the most recent available for this phone at this time. user: So is there will not be anymore updates for a 1 1/2 old phone? agent: We don't have any information on future updates. user: Is there any plans to release security updates for this phone? Why not just let Samsung do a direct to consumer update if you aren't going to secure customers phones? agent: Samsung has advised that there are no additional updates available. You may contact the manufacturer directly for more information. user: So current customers are not getting may,june,july,august,September security updates while on your network? agent: Bob, once Samsung shares the updates with us, we will then share them with customers. user: So why haven't you pushed Samsung for may-sept security updates? agent: We don't have any information on future updates.

Customer is enquiry about the latest android version of samsung. Agent inform that they will going to update once samsung updates.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when is thrtr going to be an android update last one was April? agent: Hi there! Which phone do you have? user: Galaxy s7 on android 7 agent: The current android version for the Galaxy S7 is 7.0.0 and the base band version is G930R4TYU4BQE1. Is that what you have? user: Yes but why is it still on April when there is a September from samsung agent: This is the most recent version we have available. user: Why not contact about getting the next few security updates agent: I have contacted Samsung and the current version is the most recent available for this phone at this time. user: So is there will not be anymore updates for a 1 1/2 old phone? agent: We don't have any information on future updates. user: Is there any plans to release security updates for this phone? Why not just let Samsung do a direct to consumer update if you aren't going to secure customers phones? agent: Samsung has advised that there are no additional updates available. You may contact the manufacturer directly for more information. user: So current customers are not getting may,june,july,august,September security updates while on your network? agent: Bob, once Samsung shares the updates with us, we will then share them with customers. user: So why haven't you pushed Samsung for may-sept security updates? agent: We don't have any information on future updates. ### Response: Customer is enquiry about the latest android version of samsung. Agent inform that they will going to update once samsung updates.

user: It is the worst online deal ever agent: It's too bad you feel that way. Did anything specific happen? Maybe we can help change your opinion still! :) user: You also can see there is no apologies in their msg for not entertainment of service agent: If it could not be delivered the seller can usually help. See to ask them for an update on it! user: Just asking a question to u Would u like to purchase ever again if someone gives u this type of service ? agent: We can't assist directly with transactions on eBay India, but please see to get a status update! user: Look they are supposed to answer in 1 min agent: We know waiting can be frustrating, we’d love to help! If you need help from our India site, try for help!

Customer complains about eBay services. Agent updated the customer to check the URL for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: It is the worst online deal ever agent: It's too bad you feel that way. Did anything specific happen? Maybe we can help change your opinion still! :) user: You also can see there is no apologies in their msg for not entertainment of service agent: If it could not be delivered the seller can usually help. See to ask them for an update on it! user: Just asking a question to u Would u like to purchase ever again if someone gives u this type of service ? agent: We can't assist directly with transactions on eBay India, but please see to get a status update! user: Look they are supposed to answer in 1 min agent: We know waiting can be frustrating, we’d love to help! If you need help from our India site, try for help! ### Response: Customer complains about eBay services. Agent updated the customer to check the URL for further assistance.

user: nice hasn’t left the first station and late already. Impressive agent: Hi John, which train are you on? user: Reading Waterloo It’s NEVER onTime agent: Sorry for the delay John, this is because the train was late out of the depot this morning. user: Oh good. That makes it all ok then!! Don’t worry about the huge amount of people that will now be late So why is now geting later down the line. agent: Due to leaving Reading late your train was behind a GWR service. You are no longer behind this train and should lose no further time.

Customer is complaining that the train has not yet left the first station and late already. Agent updated that due to leaving reading late your train was behind a GWR service.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: nice hasn’t left the first station and late already. Impressive agent: Hi John, which train are you on? user: Reading Waterloo It’s NEVER onTime agent: Sorry for the delay John, this is because the train was late out of the depot this morning. user: Oh good. That makes it all ok then!! Don’t worry about the huge amount of people that will now be late So why is now geting later down the line. agent: Due to leaving Reading late your train was behind a GWR service. You are no longer behind this train and should lose no further time. ### Response: Customer is complaining that the train has not yet left the first station and late already. Agent updated that due to leaving reading late your train was behind a GWR service.

user: internet and fios down 5 hours when message told it would be on in 1 hour. Unable reach support online. Could you help agent: We would love to help with this! The internet and TV are down right now? user: Yes agent: Thank you for confirming. We would like to try to reset the battery backup unit which will trigger a reset to the main network terminal. Do you know where the batter backup unit is at in the home? It may look like one of the following models. user: Found it agent: Press and hold the alarm silence or ONT reset button in for 30 seconds. Wait five minutes, reset the router and test your service. user: Rebooted. Screen message -set top box has no connectivity agent: Do you happen to have any light on the BBU units prior to rebooting it? Did you have the black or white unit? user: White unit. Dont recall light on bbu agent: Thanks, since all services are impacted we want to verify that there is a green system status light on the unit. When the alarm silence button was held down did the unit beep? Try to hold down the alarm silence button for 20 seconds and see if light goes off. user: It beeped all lights came on. System light did not go off. agent: Thank you, that would indicate a reboot. If services are not back sign in with your credentials to check for outages at We will be here if you require further support.

Customer complaining that internet and fios down for 5 hours when message told it would be on in 1 hour. Agent telling that internet and tv are down right now and we will try to reset battery backup unit which will trigger a reset to main network terminal if the services not back sign in with your credentials check outages at this url.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: internet and fios down 5 hours when message told it would be on in 1 hour. Unable reach support online. Could you help agent: We would love to help with this! The internet and TV are down right now? user: Yes agent: Thank you for confirming. We would like to try to reset the battery backup unit which will trigger a reset to the main network terminal. Do you know where the batter backup unit is at in the home? It may look like one of the following models. user: Found it agent: Press and hold the alarm silence or ONT reset button in for 30 seconds. Wait five minutes, reset the router and test your service. user: Rebooted. Screen message -set top box has no connectivity agent: Do you happen to have any light on the BBU units prior to rebooting it? Did you have the black or white unit? user: White unit. Dont recall light on bbu agent: Thanks, since all services are impacted we want to verify that there is a green system status light on the unit. When the alarm silence button was held down did the unit beep? Try to hold down the alarm silence button for 20 seconds and see if light goes off. user: It beeped all lights came on. System light did not go off. agent: Thank you, that would indicate a reboot. If services are not back sign in with your credentials to check for outages at We will be here if you require further support. ### Response: Customer complaining that internet and fios down for 5 hours when message told it would be on in 1 hour. Agent telling that internet and tv are down right now and we will try to reset battery backup unit which will trigger a reset to main network terminal if the services not back sign in with your credentials check outages at this url.

user: My partner booked a return flight, did not go on the outward journey and now can't check in on her flight back, plse help agent: Hi Paul, sorry to hear this. Unfortunately, when you book a ticket with us you agree that your flights are taken 1/2 in sequence order. If not, then the remainder of your itinerary is cancelled out I'm afraid. 2/2 user: That's rubbish, she has paid for her flights. There was an emergency and she had to fly out earlier with a different carrier due to cost. Where in the small print does it say this? agent: Hi Paul. We're sorry you remain unhappy. It's in the T & C's on our website. You have to use the coupons in sequence and in the (1/3) order they're sold to you. If you fail to do so, then it will be registered as a no show and the return leg is automatically (2/3) We appreciate it's upsetting for your wife, but I'm afraid it's the rules on her ticket when she booked. (3/3) user: Your rules not the rules and one doesn't know about your rules until something happens. Pay for something it's yours to use how you see fit agent: Once a return ticket is sold, it must be used as a return, not a one way ticket, I'm afraid. We're sorry for your poor experience.

Customer is complaining about not being able to use the ticket for return journey. Agent states that it gets cancelled if the onward journey has not made.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My partner booked a return flight, did not go on the outward journey and now can't check in on her flight back, plse help agent: Hi Paul, sorry to hear this. Unfortunately, when you book a ticket with us you agree that your flights are taken 1/2 in sequence order. If not, then the remainder of your itinerary is cancelled out I'm afraid. 2/2 user: That's rubbish, she has paid for her flights. There was an emergency and she had to fly out earlier with a different carrier due to cost. Where in the small print does it say this? agent: Hi Paul. We're sorry you remain unhappy. It's in the T & C's on our website. You have to use the coupons in sequence and in the (1/3) order they're sold to you. If you fail to do so, then it will be registered as a no show and the return leg is automatically (2/3) We appreciate it's upsetting for your wife, but I'm afraid it's the rules on her ticket when she booked. (3/3) user: Your rules not the rules and one doesn't know about your rules until something happens. Pay for something it's yours to use how you see fit agent: Once a return ticket is sold, it must be used as a return, not a one way ticket, I'm afraid. We're sorry for your poor experience. ### Response: Customer is complaining about not being able to use the ticket for return journey. Agent states that it gets cancelled if the onward journey has not made.

user: Is anyone experienced with using the Xbox Elite controller on PC? Can't configure the controller at all in app. Help? agent: Hi there! Thanks for reaching out to us. Can you tell us if you've used the USB cord to connect to your PC? user: I’m currently using it. In the app, I click on “Configure” and nothing. agent: Typically plugging it in while the app is open should allow it to be used immediately. Can you try a different USB port? user: I have tried all the USB ports on my computer. I suspect the app doesn’t even recognize my controller, as I had to do several uninstalling because I keep getting “connect controller to start” as well agent: Are you able to connect a standard controller to your PC by any chance? user: Unfortunately I don’t have any standard Xbox 1 controller on hand. agent: Have you tried following the steps in the guide to help connect your controller?

Customer is complaining that he unable to configure his Xbox elite controller in the app. Agent is suggesting various methods to solve the issue and requests him to follow the guided steps to connect by sharing an URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Is anyone experienced with using the Xbox Elite controller on PC? Can't configure the controller at all in app. Help? agent: Hi there! Thanks for reaching out to us. Can you tell us if you've used the USB cord to connect to your PC? user: I’m currently using it. In the app, I click on “Configure” and nothing. agent: Typically plugging it in while the app is open should allow it to be used immediately. Can you try a different USB port? user: I have tried all the USB ports on my computer. I suspect the app doesn’t even recognize my controller, as I had to do several uninstalling because I keep getting “connect controller to start” as well agent: Are you able to connect a standard controller to your PC by any chance? user: Unfortunately I don’t have any standard Xbox 1 controller on hand. agent: Have you tried following the steps in the guide to help connect your controller? ### Response: Customer is complaining that he unable to configure his Xbox elite controller in the app. Agent is suggesting various methods to solve the issue and requests him to follow the guided steps to connect by sharing an URL.

user: save search emails are not being sent. My guess: tell developers a cron job stopped. Bug has been here for a few days missing emails. agent: Oh no! That's not what we like to hear. I'd be happy to pass along your information to our tech team. Send us a DM user: This bug is happening again. Save searches are not being sent by agent: Are you referring to the notifications sent? Have you checked your settings? > Let us know! user: Nothing to do w/ notifications. I’ve had saved searches emailed to me for years. Nothing’s changed on my end. The saved email job didn’t run agent: Thanks for getting back to us. When was the last email you received? Can you DM us your full name, email & postcode & I 1/2 will escalate your account to our tech team. Let us know when you can. 2/2 user: A batch of emails came through late yesterday afternoon. Some developer must have fixed the chron job. timing is still off. Should be 1:30am agent: Thanks for the update and letting us know. Please keep us posted if there are still issues in the future.

Customer is complaining about the bugs in the software. Agent states that he will escalate the account to their tech team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: save search emails are not being sent. My guess: tell developers a cron job stopped. Bug has been here for a few days missing emails. agent: Oh no! That's not what we like to hear. I'd be happy to pass along your information to our tech team. Send us a DM user: This bug is happening again. Save searches are not being sent by agent: Are you referring to the notifications sent? Have you checked your settings? > Let us know! user: Nothing to do w/ notifications. I’ve had saved searches emailed to me for years. Nothing’s changed on my end. The saved email job didn’t run agent: Thanks for getting back to us. When was the last email you received? Can you DM us your full name, email & postcode & I 1/2 will escalate your account to our tech team. Let us know when you can. 2/2 user: A batch of emails came through late yesterday afternoon. Some developer must have fixed the chron job. timing is still off. Should be 1:30am agent: Thanks for the update and letting us know. Please keep us posted if there are still issues in the future. ### Response: Customer is complaining about the bugs in the software. Agent states that he will escalate the account to their tech team.

user: I accidentaly put a wrong title for my niece name. Instead of MS. i put MR. Is it gonna be a problem because our booking is already confirmed agent: Apologies for taking so long in responding to your tweet. >>> Kindly provide the booking number, passenger name and date of birth for further assistance. Thanks-Sha user: Hi sha, thanks for responding. My booking number is: KZBCKZ Name: Alliyha Ashley Dacian Birthdate: Nov. 9, 2003 I may have written her name wrong too. Thanks for your help in advance and hope to hear from you. agent: Hi Ivory, we unable found this booking KZBCKZ exiting at our system. Kindly provide us correct booking number and snap >>1/2 > shot of passport copy Alliyha Ashley Dacian then send via Dm. Thanks- Mariya 2/2 user: Hi good morning, This is the copy of our flight booking with you. I hope that everything will be in order. My niece doesn't have a passport yet. I hope to hear from you and thanks in advance. Ivory agent: We’ve amend accordingly. Please check your mailbox for the revised itinerary. Thanks-Sha user: Thank you very much for your help. I hope its not too much to ask. if its possible that you send the new itenirary to the email: __email__ I am having trouble opening my mail nowadays. I hope you understand. One more thing. Both of my nieces doesn't have passport yet. Is school ID okay during check in? Hope to hear from you. Ivory agent: Hi Ivory , we had resent the itinerary to : __email__ . Yes , you may do so. Thanks - Nod

Customer identified niece as a male in error. Agent has corrected nieces title to female.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I accidentaly put a wrong title for my niece name. Instead of MS. i put MR. Is it gonna be a problem because our booking is already confirmed agent: Apologies for taking so long in responding to your tweet. >>> Kindly provide the booking number, passenger name and date of birth for further assistance. Thanks-Sha user: Hi sha, thanks for responding. My booking number is: KZBCKZ Name: Alliyha Ashley Dacian Birthdate: Nov. 9, 2003 I may have written her name wrong too. Thanks for your help in advance and hope to hear from you. agent: Hi Ivory, we unable found this booking KZBCKZ exiting at our system. Kindly provide us correct booking number and snap >>1/2 > shot of passport copy Alliyha Ashley Dacian then send via Dm. Thanks- Mariya 2/2 user: Hi good morning, This is the copy of our flight booking with you. I hope that everything will be in order. My niece doesn't have a passport yet. I hope to hear from you and thanks in advance. Ivory agent: We’ve amend accordingly. Please check your mailbox for the revised itinerary. Thanks-Sha user: Thank you very much for your help. I hope its not too much to ask. if its possible that you send the new itenirary to the email: __email__ I am having trouble opening my mail nowadays. I hope you understand. One more thing. Both of my nieces doesn't have passport yet. Is school ID okay during check in? Hope to hear from you. Ivory agent: Hi Ivory , we had resent the itinerary to : __email__ . Yes , you may do so. Thanks - Nod ### Response: Customer identified niece as a male in error. Agent has corrected nieces title to female.

user: The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ? agent: Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here: user: I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update. agent: Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue? user: Nothing has changed. agent: Thanks for the update. Just to clarify, were you able to perform a clean boot? Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know. user: Issue still not resolved agent: 2/2 Answer Desk help you out step-by-step for your concern here: 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from user: The only thing that has happened to my laptop is your update and since then things have slowed down. agent: Just to clarify, have you tried contacting Answer Desk on the link provided? Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you.

Customer is having a freezing issue in his device. Agent updated to perform the clean boot to improve the system performance and also informed to contact AnswerDesk Team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ? agent: Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here: user: I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update. agent: Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue? user: Nothing has changed. agent: Thanks for the update. Just to clarify, were you able to perform a clean boot? Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know. user: Issue still not resolved agent: 2/2 Answer Desk help you out step-by-step for your concern here: 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from user: The only thing that has happened to my laptop is your update and since then things have slowed down. agent: Just to clarify, have you tried contacting Answer Desk on the link provided? Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you. ### Response: Customer is having a freezing issue in his device. Agent updated to perform the clean boot to improve the system performance and also informed to contact AnswerDesk Team.

user: again restricting limits in spend.. £80! How is this helping the lower wage families?! #Disgusting agent: Hi, sorry you feel this way, the spend amount is based on your average spend from the past (1) 8 weeks and the 8 weeks before Christmas last year. I will pass your feedback on to the Loyalty department. - Georgina (2) user: And it'll be ignored as my last complaint was before. Rewards shouldn't be based on assumptions as situations change Plus we haven't really shopped here the past 8 weeks recently.. maybe past 2-3 weeks max as we've shopped elsewhere cheaper agent: I'm really sorry you feel this way, I have passed your feedback on. - Georgina user: But not really sorry, Let's be honest... it's just the polite thing to say. I know it's not you personally Georgina, But my god, Morrison's is getting worse for this agent: We do take your feedback seriously and I do understand your frustration. If I can help you with anything else give me a shout. - G

Customer complaining about restricting limits in speed and how it will be helping for lower wage families. Agent updated that he will take his feedback seriously and he will pass his feedback on to the loyalty department.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: again restricting limits in spend.. £80! How is this helping the lower wage families?! #Disgusting agent: Hi, sorry you feel this way, the spend amount is based on your average spend from the past (1) 8 weeks and the 8 weeks before Christmas last year. I will pass your feedback on to the Loyalty department. - Georgina (2) user: And it'll be ignored as my last complaint was before. Rewards shouldn't be based on assumptions as situations change Plus we haven't really shopped here the past 8 weeks recently.. maybe past 2-3 weeks max as we've shopped elsewhere cheaper agent: I'm really sorry you feel this way, I have passed your feedback on. - Georgina user: But not really sorry, Let's be honest... it's just the polite thing to say. I know it's not you personally Georgina, But my god, Morrison's is getting worse for this agent: We do take your feedback seriously and I do understand your frustration. If I can help you with anything else give me a shout. - G ### Response: Customer complaining about restricting limits in speed and how it will be helping for lower wage families. Agent updated that he will take his feedback seriously and he will pass his feedback on to the loyalty department.

user: is it truly ur policy that u reroute people to other airports, make them sit 4 delayed flights 4 hrs & don’t even give food vchrs? agent: That's never our intention, Jana. Do you have a flight with us? If so, what's your flight number? We'll take a look for you. user: 33 and 1013/ changed to 1123. Your ask me people at jfk we’re impolite and unhelpful. Here’s a new flight not where your car is. 🤷‍♀️ Sorry 1123 was standby, I’m booked on 1323 agent: We know it's frustrating when flight routes change, we sincerely apologize for the inconvenience it has caused. Your flight will be... 1/3 ...reviewed for compensation. We are not able to issue vouchers from here, but please feel free to speak to an airport crewmember... 2/3 ...to see if any are available for your flight. 3/3

Customer is complaining about the reroute people to other airports and delayed for 4hrs and they haven't received food so far. Agents says they are not able to issue vouchers from here,but feel free to speak to an airport crew member.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is it truly ur policy that u reroute people to other airports, make them sit 4 delayed flights 4 hrs & don’t even give food vchrs? agent: That's never our intention, Jana. Do you have a flight with us? If so, what's your flight number? We'll take a look for you. user: 33 and 1013/ changed to 1123. Your ask me people at jfk we’re impolite and unhelpful. Here’s a new flight not where your car is. 🤷‍♀️ Sorry 1123 was standby, I’m booked on 1323 agent: We know it's frustrating when flight routes change, we sincerely apologize for the inconvenience it has caused. Your flight will be... 1/3 ...reviewed for compensation. We are not able to issue vouchers from here, but please feel free to speak to an airport crewmember... 2/3 ...to see if any are available for your flight. 3/3 ### Response: Customer is complaining about the reroute people to other airports and delayed for 4hrs and they haven't received food so far. Agents says they are not able to issue vouchers from here,but feel free to speak to an airport crew member.

user: a slug came out of this cauliflower when we cut it!😷😷 agent: Hi, I'm sorry that you found a slug eating your cauliflower. I understand how frustrating it would have been sharing with it. 1/5 I will log your feedback on our internal systems for review and arrange a refund. 2/5 Could you please let me know your full name, address, e-mail, store and time of visit, product barcode and supplier code? 3/5 Do we have your permission to pass your details over to our suppliers as they may wish to contact you? 4/5 Please let us know your preference of receiving a Tesco moneycard, via post or via e-mail. TY - Ieva 5/5 user: Hello, I don’t have any of this info except 03023594 (bar code on the pack in the picture), as didn’t think we would be needing this info You can pass on my details, shall I direct message them to you? And would prefer to receive a Tesco moneycard via post please agent: So I can issue a refund for you Sonal, can you DM me your full name and address? Also the price paid for the cauliflower? TY - Jayne

Customer is complaining that they found a slug when they cut a cauliflower. Agent apologizes for this and updates that they can issue a refund if they send DM with full name and addres.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: a slug came out of this cauliflower when we cut it!😷😷 agent: Hi, I'm sorry that you found a slug eating your cauliflower. I understand how frustrating it would have been sharing with it. 1/5 I will log your feedback on our internal systems for review and arrange a refund. 2/5 Could you please let me know your full name, address, e-mail, store and time of visit, product barcode and supplier code? 3/5 Do we have your permission to pass your details over to our suppliers as they may wish to contact you? 4/5 Please let us know your preference of receiving a Tesco moneycard, via post or via e-mail. TY - Ieva 5/5 user: Hello, I don’t have any of this info except 03023594 (bar code on the pack in the picture), as didn’t think we would be needing this info You can pass on my details, shall I direct message them to you? And would prefer to receive a Tesco moneycard via post please agent: So I can issue a refund for you Sonal, can you DM me your full name and address? Also the price paid for the cauliflower? TY - Jayne ### Response: Customer is complaining that they found a slug when they cut a cauliflower. Agent apologizes for this and updates that they can issue a refund if they send DM with full name and addres.

user: any idea why this happened to my laptop agent: with your Dell system. Did you try to run Dell diagnostics on the computer to reach here? (2) The system seems to be having LCD screen flickering issue. I sincerely apologize for the technical troubles you are experiencing (1) (5) Also, please DM us the system service tag along with registered owner's name. BIOS screen (F2 during startup) to check if the issue reoccurs? (4) Is this issue intermittent? Does the same issue occur on the Dell logo screen during startup? Please boot into the (3) To Find Service Tag: Hope you are doing fine. This is a follow up message. Please share the details requested so that we can check and assist you further. user: I turned the pc off when it had the flickering issue, then turned it on again and now I no longer have the issue. It happened when I moved it while it was on, happened once before. Not really a big deal was just wondering. Thanks agent: We would suggest you to observe the system for a little longer and let us know if anything comes up. Since the issue is not reoccurring, we will archive this case for now. Please reach out to us at your convenience and (1) (2) we will have your system concern addressed.

Had flickering issues on Dell laptop when he moved it. Advises running Dell diagnostics.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any idea why this happened to my laptop agent: with your Dell system. Did you try to run Dell diagnostics on the computer to reach here? (2) The system seems to be having LCD screen flickering issue. I sincerely apologize for the technical troubles you are experiencing (1) (5) Also, please DM us the system service tag along with registered owner's name. BIOS screen (F2 during startup) to check if the issue reoccurs? (4) Is this issue intermittent? Does the same issue occur on the Dell logo screen during startup? Please boot into the (3) To Find Service Tag: Hope you are doing fine. This is a follow up message. Please share the details requested so that we can check and assist you further. user: I turned the pc off when it had the flickering issue, then turned it on again and now I no longer have the issue. It happened when I moved it while it was on, happened once before. Not really a big deal was just wondering. Thanks agent: We would suggest you to observe the system for a little longer and let us know if anything comes up. Since the issue is not reoccurring, we will archive this case for now. Please reach out to us at your convenience and (1) (2) we will have your system concern addressed. ### Response: Had flickering issues on Dell laptop when he moved it. Advises running Dell diagnostics.

user: How can I become verified on spotify agent: Hey there! Just to check, do you have an artist page up on Spotify? We'll see what we can suggest /LP user: Trellblazzer I make beats. Producer agent: Cool. To get verified, you’ll need to request access to Spotify for Artists here: user: Thank you alot for the link Hope I can be agent: Fingers crossed you'll get verified soon. If there's anything else, just give us a shout. Have a great day 🙂 /LP

The customer asks how to get verified in the spotify. The agent asks whether the customer have an artist page up on spotify and asks the customer to request the access to spotify for Artist via link provided.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How can I become verified on spotify agent: Hey there! Just to check, do you have an artist page up on Spotify? We'll see what we can suggest /LP user: Trellblazzer I make beats. Producer agent: Cool. To get verified, you’ll need to request access to Spotify for Artists here: user: Thank you alot for the link Hope I can be agent: Fingers crossed you'll get verified soon. If there's anything else, just give us a shout. Have a great day 🙂 /LP ### Response: The customer asks how to get verified in the spotify. The agent asks whether the customer have an artist page up on spotify and asks the customer to request the access to spotify for Artist via link provided.

user: agent: Hi. Great news, the credits have now been issued. You will see them on an upcoming statement. I appreciate your patience. user: The statement has generated and still the same! You still going to take a look only? agent: Please follow so I can send you information via DM. Thank you. user: What does follow mean?should i call the support again and raise bunch of useless tickets on which no one is ever going to work? ? agent: In order for us to communicate via Direct Message you will need to follow in Direct message. user: I am not able to dm to agent: Rachael is currently out of the office. She will contact you when she return tomorrow. user: Are you guys really trying to resolve the issue or just making fun out of me? ? agent: The credits appear on your November statement, there are three separate transactions, totaling the amount. Please let me know if you do not see them. Wishing you a great day!

Costomer is complaining that the statement is generated which is still the same. Agent is telling that Rachael is currently out of the office and she will contact him when she is back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Hi. Great news, the credits have now been issued. You will see them on an upcoming statement. I appreciate your patience. user: The statement has generated and still the same! You still going to take a look only? agent: Please follow so I can send you information via DM. Thank you. user: What does follow mean?should i call the support again and raise bunch of useless tickets on which no one is ever going to work? ? agent: In order for us to communicate via Direct Message you will need to follow in Direct message. user: I am not able to dm to agent: Rachael is currently out of the office. She will contact you when she return tomorrow. user: Are you guys really trying to resolve the issue or just making fun out of me? ? agent: The credits appear on your November statement, there are three separate transactions, totaling the amount. Please let me know if you do not see them. Wishing you a great day! ### Response: Costomer is complaining that the statement is generated which is still the same. Agent is telling that Rachael is currently out of the office and she will contact him when she is back.

user: Why is my brand new 13 inch MBP draining 50% battery overnight while its supposed to be sleeping? Never had this problem with a Mac. Just got it a few days ago. Is this a High Sierra issue?? ? agent: We know how important battery life is so we'll do all we can to get to the bottom of what's going on there. Which version of High Sierra are you currently running? Also, are you using the original charging cables that came with your MacBook Pro? user: 10.13.1 , and yeah I'm using original cable. Dropped 20% in battery last night again without doing anything. agent: Thanks for verifying. Was your MacBook very recently updated? Is it set to back up automatically using Time Machine? We'd like to share this guide that has information about Power Nap, a feature that can update data while your Mac sleeps: user: I don't do Time Machine, didn't enable updates(no power nap) and I got the machine 5 days ago so would hope all the updates aren't still draining it agent: To confirm, it sounds like your MacBook was set up as new, and no data was restored from a backup, correct? Do you recall having enabled FileVault during the initial setup? Have you had a chance to restart your Mac since noticing this behavior while sleeping? user: Set up as new, enabled Filevault at Setup, I've restarted since setting up. I left it at 100% at 8 AM, this morning, came back to it at 11PM at 46%. agent: Thanks for the detailed information. We're committed to helping sort this out, so please send us a DM to continue from here.

Customer is complaining about drained battery when his MacBook pro was on sleep. Agent is requesting for the detailed information for resolving the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why is my brand new 13 inch MBP draining 50% battery overnight while its supposed to be sleeping? Never had this problem with a Mac. Just got it a few days ago. Is this a High Sierra issue?? ? agent: We know how important battery life is so we'll do all we can to get to the bottom of what's going on there. Which version of High Sierra are you currently running? Also, are you using the original charging cables that came with your MacBook Pro? user: 10.13.1 , and yeah I'm using original cable. Dropped 20% in battery last night again without doing anything. agent: Thanks for verifying. Was your MacBook very recently updated? Is it set to back up automatically using Time Machine? We'd like to share this guide that has information about Power Nap, a feature that can update data while your Mac sleeps: user: I don't do Time Machine, didn't enable updates(no power nap) and I got the machine 5 days ago so would hope all the updates aren't still draining it agent: To confirm, it sounds like your MacBook was set up as new, and no data was restored from a backup, correct? Do you recall having enabled FileVault during the initial setup? Have you had a chance to restart your Mac since noticing this behavior while sleeping? user: Set up as new, enabled Filevault at Setup, I've restarted since setting up. I left it at 100% at 8 AM, this morning, came back to it at 11PM at 46%. agent: Thanks for the detailed information. We're committed to helping sort this out, so please send us a DM to continue from here. ### Response: Customer is complaining about drained battery when his MacBook pro was on sleep. Agent is requesting for the detailed information for resolving the issue.

user: I am so annoyed. What is so hard about sending a phone ? agent: Can you tell us more about what's going on? We're here to help anyway we can. user: Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living. agent: Have you tried filing your claim using a different web browser? Does the address include a PO box? user: That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning! agent: Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier? user: Sprint agent: We can use the ID if it hasn't been expired more than 30 days. 1/2 You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2 user: I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept. agent: We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you.

Here customer tried to fill claim and unable to do so because of service provided by the company. Here agent note down the details and assist the agent to follow steps provided and tries to discuss the policy provided by the company.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am so annoyed. What is so hard about sending a phone ? agent: Can you tell us more about what's going on? We're here to help anyway we can. user: Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living. agent: Have you tried filing your claim using a different web browser? Does the address include a PO box? user: That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning! agent: Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier? user: Sprint agent: We can use the ID if it hasn't been expired more than 30 days. 1/2 You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2 user: I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept. agent: We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you. ### Response: Here customer tried to fill claim and unable to do so because of service provided by the company. Here agent note down the details and assist the agent to follow steps provided and tries to discuss the policy provided by the company.

user: has the worst customer service by far. I’m beyond pissed right now agent: Hello. This isn’t the type of experience we want you to have. Could you DM me details on how I could assist you? –EK user: Is this route going to be faster than being on the phone for over an hour with you guys? agent: To be honest it’s hard to say when I don’t know what going on. –EK user: Then why would I waste my time explaining everything again? You guys have been let down after let down agent: I’m sorry this is the way you feel. If you don’t feel like explaining your concern to me that’s your choice to make, but there is–EK little I can do without knowing what your issue/concern is. –EK user: I understand that. But I’ve spent most of my day on the phone with you guys & gotten nowhere. Starting over via text is pointless agent: Understood. If you end up needing assistance later on feel free to reach out to us, we’re always here for you! –EK

Customer is complaining about the experience he had with com cast and unwilling to provide details since he had communicated over phone already. Agent requests for the details and states that he can reach out anytime for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: has the worst customer service by far. I’m beyond pissed right now agent: Hello. This isn’t the type of experience we want you to have. Could you DM me details on how I could assist you? –EK user: Is this route going to be faster than being on the phone for over an hour with you guys? agent: To be honest it’s hard to say when I don’t know what going on. –EK user: Then why would I waste my time explaining everything again? You guys have been let down after let down agent: I’m sorry this is the way you feel. If you don’t feel like explaining your concern to me that’s your choice to make, but there is–EK little I can do without knowing what your issue/concern is. –EK user: I understand that. But I’ve spent most of my day on the phone with you guys & gotten nowhere. Starting over via text is pointless agent: Understood. If you end up needing assistance later on feel free to reach out to us, we’re always here for you! –EK ### Response: Customer is complaining about the experience he had with com cast and unwilling to provide details since he had communicated over phone already. Agent requests for the details and states that he can reach out anytime for further assistance.

user: I bought LR5 in July 2013, subscribed to CC in Nov 2013. Stopped CC last month, now I can't use develop mode in LR5. Any advice? agent: Yes, you can use the LR5 if your machine is compatible to it & the catalogue does not have backward rolling capability. user: No I can't. See attached photo. agent: Hi there, we're looping in one of our experts who can help you out here. They will review and reply as soon as they're available. Thanks user: As long as it's not the same guy working the online chat on your website tonight, he was useless. Feel free to postpone the answers until tomorrow morning if necessary, anyone but him please. agent: Hi Soren, If your subscription status if fine then, there is some permission issue with Adobe folders on your machine. Please refer the discussion related to this issue: Thanks. user: Tried fixing it, and it asked for my serial number. Entered number from email and it says invalid. Logged into account page and it won't show me the serial number in the order. agent: Have you already contacted us here? Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks! user: I tried. I waited for an hour and a half before getting someone in chat, and then he was pretty much useless. agent: Would you mind private messaging your Adobe ID(Email) so that we can look into it. Thanks

Customer enquires that he purchased LR5 in july 2013, subscribed to cc in nov 2013 and stopped cc last month but now he cannot use develop mode. Agent states that LR5 can be used if machine is compatible and also requests that they will message them to Adobe ID(Email) for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I bought LR5 in July 2013, subscribed to CC in Nov 2013. Stopped CC last month, now I can't use develop mode in LR5. Any advice? agent: Yes, you can use the LR5 if your machine is compatible to it & the catalogue does not have backward rolling capability. user: No I can't. See attached photo. agent: Hi there, we're looping in one of our experts who can help you out here. They will review and reply as soon as they're available. Thanks user: As long as it's not the same guy working the online chat on your website tonight, he was useless. Feel free to postpone the answers until tomorrow morning if necessary, anyone but him please. agent: Hi Soren, If your subscription status if fine then, there is some permission issue with Adobe folders on your machine. Please refer the discussion related to this issue: Thanks. user: Tried fixing it, and it asked for my serial number. Entered number from email and it says invalid. Logged into account page and it won't show me the serial number in the order. agent: Have you already contacted us here? Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks! user: I tried. I waited for an hour and a half before getting someone in chat, and then he was pretty much useless. agent: Would you mind private messaging your Adobe ID(Email) so that we can look into it. Thanks ### Response: Customer enquires that he purchased LR5 in july 2013, subscribed to cc in nov 2013 and stopped cc last month but now he cannot use develop mode. Agent states that LR5 can be used if machine is compatible and also requests that they will message them to Adobe ID(Email) for further assistance.

user: okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again agent: We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using? user: yes and i’m using an iphone 7 with the latest update agent: Thank you for those details. Just to confirm, is it the song or the app that uninstalls? user: specific songs, a lot of them actually agent: Were these songs downloaded from Apple Music? user: yes directly from the app agent: Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we’ll pick up the conversation.

Customer is saying that everytime a song played, it get uninstall and they are forced to reinstall it. Agent asks to answer in DM where they will pick up the conversation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again agent: We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using? user: yes and i’m using an iphone 7 with the latest update agent: Thank you for those details. Just to confirm, is it the song or the app that uninstalls? user: specific songs, a lot of them actually agent: Were these songs downloaded from Apple Music? user: yes directly from the app agent: Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we’ll pick up the conversation. ### Response: Customer is saying that everytime a song played, it get uninstall and they are forced to reinstall it. Agent asks to answer in DM where they will pick up the conversation.

user: Pretty neat how ‘live’ stream of the ballgame is two batters behind Twitter. 😑 agent: We can let our team know you'd like to see it minimized. Due to the nature of streaming, there is a slight delay from cable. user: Of course I want it minimized. It’s five minutes behind. Don’t call it live if Twitter can spoil the result, you know? agent: Typically, the delay is less than that. Does this improve after working through: user: It’s not my setup. Hulu just chugs at the most random moments. agent: Your speeds look great, so let us know the device in use. For now, try rebooting your device & modem/router for 1-2 mins. user: No, sorry, I’m not doing that. The World Series is on. Your app just keeps unilaterally stopping the stream. The issue is not my modem. agent: We definitely understand. If you're open to it, please try rebooting after the game. For now, we'll share your feedback.

The customer is complaining that hulu is just chugs at the most random moments. The agent asked to reboot the device and modem/router for 1-2 mins.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Pretty neat how ‘live’ stream of the ballgame is two batters behind Twitter. 😑 agent: We can let our team know you'd like to see it minimized. Due to the nature of streaming, there is a slight delay from cable. user: Of course I want it minimized. It’s five minutes behind. Don’t call it live if Twitter can spoil the result, you know? agent: Typically, the delay is less than that. Does this improve after working through: user: It’s not my setup. Hulu just chugs at the most random moments. agent: Your speeds look great, so let us know the device in use. For now, try rebooting your device & modem/router for 1-2 mins. user: No, sorry, I’m not doing that. The World Series is on. Your app just keeps unilaterally stopping the stream. The issue is not my modem. agent: We definitely understand. If you're open to it, please try rebooting after the game. For now, we'll share your feedback. ### Response: The customer is complaining that hulu is just chugs at the most random moments. The agent asked to reboot the device and modem/router for 1-2 mins.

user: I am sick and tired of being in the middle of a show and an ad pops up plays for a sec and freezes making me restart the show and hoping that the ad plays right the next time which 9 times outta 10 it freezes again #FixYOURSHITHULU agent: That does sound frustrating! Which device is this occurring on? As a starting point, try: user: PC It is 100% not on my end agent: Gotcha! Try clearing your cache, using a different browser, as well as: user: Still happening I cleared everything off chrome it did it switch to Firefox same thing agent: We haven't received similar reports, so we'd love to take a closer look! Call/chat us here: user: Oh really the list goes on and on Now even a little similar? Maybe just a bit? agent: (1/2) We're looking into the Google Pixel ad issue. We usually troubleshoot on a case-by-case basis, as each setup is different. (2/2) If the earlier steps we sent didn't fix this for you, try: and user: but you admit im the first to have an issue with ads freezing? "We haven't received similar reports, so we'd love to take a closer look!" agent: When we're dealing with a known issue we always own up to it, but what you've described does not fall into that category. 1/2 Is there a particular ad that's acting up for you, or is it across the board? Have you had a chance to try any troubleshooting?

Customer is complaining about the ad pop ups and freezing which makes them to restart the show and ad plays right the next time which 9 times out of 10 it freezes again. Agent updates that when they are dealing with the known issue they can always own up to, but what they have described does not fall into the category and asks that have they tried any troubleshooting.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am sick and tired of being in the middle of a show and an ad pops up plays for a sec and freezes making me restart the show and hoping that the ad plays right the next time which 9 times outta 10 it freezes again #FixYOURSHITHULU agent: That does sound frustrating! Which device is this occurring on? As a starting point, try: user: PC It is 100% not on my end agent: Gotcha! Try clearing your cache, using a different browser, as well as: user: Still happening I cleared everything off chrome it did it switch to Firefox same thing agent: We haven't received similar reports, so we'd love to take a closer look! Call/chat us here: user: Oh really the list goes on and on Now even a little similar? Maybe just a bit? agent: (1/2) We're looking into the Google Pixel ad issue. We usually troubleshoot on a case-by-case basis, as each setup is different. (2/2) If the earlier steps we sent didn't fix this for you, try: and user: but you admit im the first to have an issue with ads freezing? "We haven't received similar reports, so we'd love to take a closer look!" agent: When we're dealing with a known issue we always own up to it, but what you've described does not fall into that category. 1/2 Is there a particular ad that's acting up for you, or is it across the board? Have you had a chance to try any troubleshooting? ### Response: Customer is complaining about the ad pop ups and freezing which makes them to restart the show and ad plays right the next time which 9 times out of 10 it freezes again. Agent updates that when they are dealing with the known issue they can always own up to, but what they have described does not fall into the category and asks that have they tried any troubleshooting.

user: why does it take so lone to reset a password. 30 hours and no word yet??? ? agent: We value your privacy and security. We've got an article with more information about account recovery: user: I’ve already did this. It said I would have instructions within 24 hours. It’s been at least 36 hours I’ve heard nothing. agent: Check the status of the recovery process by going to For more information: user: That didn't work, it started the recover process all over again. 😂😂 That started the whole thing over again and it never offers me the 2 step process The instructions online BTW are for iOS10.2 or earlier, my phone says iOS11.0.3 so none of the instructions are workable. agent: For iOS 11.0.3 go to Settings > your name > Password & Security. DM us if that doesn't help and we'll continue with you there.

Customer is complaining why its taking more time to reset a password since they have waited for 30 hrs and still no response. Agent updates for ios 11.0.3 follow steps, go to setting, their name, password, Security. If it doesn't help then DM them so that they can continue with them in provided URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why does it take so lone to reset a password. 30 hours and no word yet??? ? agent: We value your privacy and security. We've got an article with more information about account recovery: user: I’ve already did this. It said I would have instructions within 24 hours. It’s been at least 36 hours I’ve heard nothing. agent: Check the status of the recovery process by going to For more information: user: That didn't work, it started the recover process all over again. 😂😂 That started the whole thing over again and it never offers me the 2 step process The instructions online BTW are for iOS10.2 or earlier, my phone says iOS11.0.3 so none of the instructions are workable. agent: For iOS 11.0.3 go to Settings > your name > Password & Security. DM us if that doesn't help and we'll continue with you there. ### Response: Customer is complaining why its taking more time to reset a password since they have waited for 30 hrs and still no response. Agent updates for ios 11.0.3 follow steps, go to setting, their name, password, Security. If it doesn't help then DM them so that they can continue with them in provided URL.

user: hey I see a user has a similar issue to me. My ping in Ow and other games is above 200ms. Is there outages? agent: Do you happen to have tracerts from other sites to compare so you can see where the issue may be? user: this is the trace route i did an hour ago with blizzard support. They said it didnt get past my modem agent: It appears the Verizon network shows no issue on your Tracert. user: Well in game it shows this, (left is lowest ping, middle is current, right is max ping) heres another tracert agent: Are you able to provide a screenshot of your tracert to us? user: agent: The timeouts are outside of our network. user: so what does that mean? just wait? agent: Or take it up with the site since we are not able to work on issues outside of our network.

Customer is complaining about operating system while playing game . Agent explaining regarding process of Tracert programming .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hey I see a user has a similar issue to me. My ping in Ow and other games is above 200ms. Is there outages? agent: Do you happen to have tracerts from other sites to compare so you can see where the issue may be? user: this is the trace route i did an hour ago with blizzard support. They said it didnt get past my modem agent: It appears the Verizon network shows no issue on your Tracert. user: Well in game it shows this, (left is lowest ping, middle is current, right is max ping) heres another tracert agent: Are you able to provide a screenshot of your tracert to us? user: agent: The timeouts are outside of our network. user: so what does that mean? just wait? agent: Or take it up with the site since we are not able to work on issues outside of our network. ### Response: Customer is complaining about operating system while playing game . Agent explaining regarding process of Tracert programming .

user: confirmation G7VAUN. Got protected onto a later flight. HAVE problems checking in. Need u to clear the old flight so I can checkin, for me and the other passenger on my PNR agent: Let me take a look, please give me a few moments. *HAA Actually, the gate agent will need to assist you as your currently in a travel status. *HAA user: Thank you. Any update ? *HAA for me and companion? agent: Hi, what flight are you trying to check-in for? LAX-OAK or LAX-SFO? *HYC user: LAX - OAK. For me and also the other passenger on my PNR. The LAX - SFO would be a misconnection since my original delayed flight, JFK - LAX will get in later than 9pm. agent: Ok. No problem. Let me get everything squared away for you guys. *HYC You both are good to go! *HYC

Customer inquiring a mis connection in check in timing of a flight . Agent has clearing the doubts of a customer providing necessary l information.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: confirmation G7VAUN. Got protected onto a later flight. HAVE problems checking in. Need u to clear the old flight so I can checkin, for me and the other passenger on my PNR agent: Let me take a look, please give me a few moments. *HAA Actually, the gate agent will need to assist you as your currently in a travel status. *HAA user: Thank you. Any update ? *HAA for me and companion? agent: Hi, what flight are you trying to check-in for? LAX-OAK or LAX-SFO? *HYC user: LAX - OAK. For me and also the other passenger on my PNR. The LAX - SFO would be a misconnection since my original delayed flight, JFK - LAX will get in later than 9pm. agent: Ok. No problem. Let me get everything squared away for you guys. *HYC You both are good to go! *HYC ### Response: Customer inquiring a mis connection in check in timing of a flight . Agent has clearing the doubts of a customer providing necessary l information.

user: I want to elevate my status but the link on the website doesn’t work. The FAQ’s say you can buy miles for 2018 but the link given is expired. Help! agent: Hi Meredith. Here is the link to the Elevate your Status. The answers are all on this webpage. *TMS user: Correct. But the link to the elevate your status page that is given doesn’t work. agent: I'm sorry to hear this. Try this *AMC user: It isn’t the FAQ’s page that isn’t working. It is the elevate your status homepage. Under “How do I elevate my status” it gives a link to log in. It is that link that is expired. agent: Meredith, the portal to Elevate Your Status will be able available starting December 1st through 11:59 PM CST February 15, 2018. *AOS user: THANK YOU SO MUCH! agent: You are most welcome, Meredith. Thanks for tweeting us today. *AOS

Customer is asking how to elevate his status when the link is not working. Agent replies that the portal to elevate their status which will be available on December 1st through 11:59 pm.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I want to elevate my status but the link on the website doesn’t work. The FAQ’s say you can buy miles for 2018 but the link given is expired. Help! agent: Hi Meredith. Here is the link to the Elevate your Status. The answers are all on this webpage. *TMS user: Correct. But the link to the elevate your status page that is given doesn’t work. agent: I'm sorry to hear this. Try this *AMC user: It isn’t the FAQ’s page that isn’t working. It is the elevate your status homepage. Under “How do I elevate my status” it gives a link to log in. It is that link that is expired. agent: Meredith, the portal to Elevate Your Status will be able available starting December 1st through 11:59 PM CST February 15, 2018. *AOS user: THANK YOU SO MUCH! agent: You are most welcome, Meredith. Thanks for tweeting us today. *AOS ### Response: Customer is asking how to elevate his status when the link is not working. Agent replies that the portal to elevate their status which will be available on December 1st through 11:59 pm.

user: we are being offered a null upgrade on P4XM94 can you help to process this? agent: Hi Stewart, we can certainly check to see if the upgrade is still available, and we're following you now so you can DM. Please confirm your full name, booking reference, email address, and postal address. One of the team will look into this and get back to you asap. 2/2 user: Stewart mcpherson P4XM94 __email__ 2 chapelton mains westkilbride ayrshire KA239LU Any news ?we would like to get checked in agent: Hi Stewart, I'm sorry you've had difficulty confirming the upgrade offered on our website. We've been experiencing some technical issues 1/3 2/3 with our system and unfortunately the offer is being shown isn't valid. I know this isn't the response you were hoping for and I'm 3/3 sorry to disappoint you further.

Customer is enquiring about the offered and wants to upgrade the same. Agent informed that they will check and updated that they are facing some technical issue on website.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: we are being offered a null upgrade on P4XM94 can you help to process this? agent: Hi Stewart, we can certainly check to see if the upgrade is still available, and we're following you now so you can DM. Please confirm your full name, booking reference, email address, and postal address. One of the team will look into this and get back to you asap. 2/2 user: Stewart mcpherson P4XM94 __email__ 2 chapelton mains westkilbride ayrshire KA239LU Any news ?we would like to get checked in agent: Hi Stewart, I'm sorry you've had difficulty confirming the upgrade offered on our website. We've been experiencing some technical issues 1/3 2/3 with our system and unfortunately the offer is being shown isn't valid. I know this isn't the response you were hoping for and I'm 3/3 sorry to disappoint you further. ### Response: Customer is enquiring about the offered and wants to upgrade the same. Agent informed that they will check and updated that they are facing some technical issue on website.

user: This true? agent: Hi Max. Under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. Thanks, Sam. user: "Own label"? What about the rest? agent: Unfortunately we can't comment on other brand's products. I'd recommend speaking with a manufacturer of a product directly if you would like more information. Thanks, Dee user: But you retail the products to us your customers, are you saying that you don't know the method of slaughter by your suppliers? agent: As previously stated, under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. All of our...1/2 halal meat is clearly labelled so customers can make an informed choice on the products they look to purchase...2/2 Mariya

Customer is enquiring about the Sainburys URL. Agent informed that they can't comment on other brand products.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: This true? agent: Hi Max. Under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. Thanks, Sam. user: "Own label"? What about the rest? agent: Unfortunately we can't comment on other brand's products. I'd recommend speaking with a manufacturer of a product directly if you would like more information. Thanks, Dee user: But you retail the products to us your customers, are you saying that you don't know the method of slaughter by your suppliers? agent: As previously stated, under no circumstances would any of our own label meat be from an animal that hasn't been stunned prior to slaughter. All of our...1/2 halal meat is clearly labelled so customers can make an informed choice on the products they look to purchase...2/2 Mariya ### Response: Customer is enquiring about the Sainburys URL. Agent informed that they can't comment on other brand products.

user: any update on restoring cable/internet to Warren RI? 02885 agent: 1) from what I understand there is a commercial power outage affecting service. Once power is restored service should be too. 2) I understand may residential power customers are also affected. This may seem an odd question. Do you have power? -Colleen user: We do have power! We had cable and internet until like 1pm this afternoon too.. Which is why I'm puzzled agent: 1) Our power supplies will maintain service for short power interruptions, so perhaps that's why. I have someone double checking user: Thanks! I appreciate it :) agent: 2)the situation. In the meantime you can check for outage info and updates by signing in to the Cox Connect app or your account 3) at via mobile. Alerts are only displayed for active service interruptions. -Colleen user: Yeah it just says there is an outage.. No eta as to when it will be fixed... But thank you! I know you are all probably overwhelmed agent: As far as I can tell we are waiting on restoration of commercial power, but if I find out otherwise I'll let you know. -Colleen

The customer asks whether any update on restoring cable/internet to Warren RI. The agent replies they are waiting on restoration of commercial power and they will inform if they find any other.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any update on restoring cable/internet to Warren RI? 02885 agent: 1) from what I understand there is a commercial power outage affecting service. Once power is restored service should be too. 2) I understand may residential power customers are also affected. This may seem an odd question. Do you have power? -Colleen user: We do have power! We had cable and internet until like 1pm this afternoon too.. Which is why I'm puzzled agent: 1) Our power supplies will maintain service for short power interruptions, so perhaps that's why. I have someone double checking user: Thanks! I appreciate it :) agent: 2)the situation. In the meantime you can check for outage info and updates by signing in to the Cox Connect app or your account 3) at via mobile. Alerts are only displayed for active service interruptions. -Colleen user: Yeah it just says there is an outage.. No eta as to when it will be fixed... But thank you! I know you are all probably overwhelmed agent: As far as I can tell we are waiting on restoration of commercial power, but if I find out otherwise I'll let you know. -Colleen ### Response: The customer asks whether any update on restoring cable/internet to Warren RI. The agent replies they are waiting on restoration of commercial power and they will inform if they find any other.

user: am very disappointed in the lack of First Class carriages today agent: Hello. Can I take the journey details please? - Jordan user: Didcot parkway 10.10 am to London Paddington was the first one London Paddington to didcot parkway at 16.43 agent: Upgrade work has been taking place today as Network Rail renew the track between Swindon and Didcot Parkway. The trains which usually call at Didcot Parkway have been diverted. - Jordan user: Oh ok and would that have had First Class Carriage if the track repairs were not taking place agent: Yes, the usual trains would have a First Class carriage. What type of ticket did you pay for today? - Jordan user: Paid for regular but then didn’t know you could upgrade to First Class which we would have done agent: We have a First Weekend Upgrade for £7.50 each way. - Jordan

Customer is complaining about lack of first class carriage. Agent asked the journey details and informed they have first weened upgrade for 7.50 each way.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: am very disappointed in the lack of First Class carriages today agent: Hello. Can I take the journey details please? - Jordan user: Didcot parkway 10.10 am to London Paddington was the first one London Paddington to didcot parkway at 16.43 agent: Upgrade work has been taking place today as Network Rail renew the track between Swindon and Didcot Parkway. The trains which usually call at Didcot Parkway have been diverted. - Jordan user: Oh ok and would that have had First Class Carriage if the track repairs were not taking place agent: Yes, the usual trains would have a First Class carriage. What type of ticket did you pay for today? - Jordan user: Paid for regular but then didn’t know you could upgrade to First Class which we would have done agent: We have a First Weekend Upgrade for £7.50 each way. - Jordan ### Response: Customer is complaining about lack of first class carriage. Agent asked the journey details and informed they have first weened upgrade for 7.50 each way.

user: ARE YOU OUT OF YOUR EVER-LOVING MINDS?!? ! agent: Can you tell us more about your experience? We're here to help anyway we can. user: Note 8. Dropped it 6" last night, had a $40 tempered glass screen protector on it, but still cracked the screen about an inch. Today it's cracked down entire length of screen. $60 I pay monthly in insurance did squat for me. Have to pay $200 for replacement which isn't event guaranteed not to be refurbished. I just think if you spend $1,000 on a phone, almost $400/month on service including $60/month insurance, and a $40 screen protector, you should get better than "you have to pay another $200 to get a USED phone". *even agent: We recommend you checking, to see if you are eligible for a screen repair. user: I already talked to Verizon & Asurion and, for some reason, am not eligible. >=[ agent: We can assist you on filing a claim and get a replacement device sent out to you. Would you like assistance with this? user: No. I've already done it. For $200. That was the whole point of my frustration. agent: Please let us know if you experience any problems with your replacement device. They are covered under a 1 year warranty.

Customer is complaining that they dropped it 6 last night and had a tempered glass screen protector on it of $40 but still got cracked the screen about an inch. Agent assisted them to file a claim and get a replacement device sent out to them and requests to let them know if they face any problem with their replacement device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: ARE YOU OUT OF YOUR EVER-LOVING MINDS?!? ! agent: Can you tell us more about your experience? We're here to help anyway we can. user: Note 8. Dropped it 6" last night, had a $40 tempered glass screen protector on it, but still cracked the screen about an inch. Today it's cracked down entire length of screen. $60 I pay monthly in insurance did squat for me. Have to pay $200 for replacement which isn't event guaranteed not to be refurbished. I just think if you spend $1,000 on a phone, almost $400/month on service including $60/month insurance, and a $40 screen protector, you should get better than "you have to pay another $200 to get a USED phone". *even agent: We recommend you checking, to see if you are eligible for a screen repair. user: I already talked to Verizon & Asurion and, for some reason, am not eligible. >=[ agent: We can assist you on filing a claim and get a replacement device sent out to you. Would you like assistance with this? user: No. I've already done it. For $200. That was the whole point of my frustration. agent: Please let us know if you experience any problems with your replacement device. They are covered under a 1 year warranty. ### Response: Customer is complaining that they dropped it 6 last night and had a tempered glass screen protector on it of $40 but still got cracked the screen about an inch. Agent assisted them to file a claim and get a replacement device sent out to them and requests to let them know if they face any problem with their replacement device.

user: So basically right you think it’s funny to pick on me and my friend, I think not, is because we are white or are you sick heads agent: Hi there! Not sure we're following what you're saying. Could you give us some details so we can better help you? user: Aight so basically me and my friend sir Bradley, were playing and we got a message saying we said mean things and I can assure you we didn’t agent: Did you receive this message from an official Xbox Account? Could you DM us your Gamertag and a picture of the message? user: My gamer tag is Example Legacy and here is proof agent: To view enforcement actions you can go here: and if eligible you can submit a case review.

Customer is complaining as they have received the message by stating that they said mean things and abusive to another member. Agent is updating to view enforcement actions and can submit a case review.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So basically right you think it’s funny to pick on me and my friend, I think not, is because we are white or are you sick heads agent: Hi there! Not sure we're following what you're saying. Could you give us some details so we can better help you? user: Aight so basically me and my friend sir Bradley, were playing and we got a message saying we said mean things and I can assure you we didn’t agent: Did you receive this message from an official Xbox Account? Could you DM us your Gamertag and a picture of the message? user: My gamer tag is Example Legacy and here is proof agent: To view enforcement actions you can go here: and if eligible you can submit a case review. ### Response: Customer is complaining as they have received the message by stating that they said mean things and abusive to another member. Agent is updating to view enforcement actions and can submit a case review.

user: in Ricoh Coventry will happily let bread go to waste rather than donate it. A full tray of expired bread, customers are still buying. agent: Hi there, I'm so sorry about this bread being past its date & I understand your disappointment. Did you let a colleague know? TY - George user: I informed the store manager, her response was very disappointing. I think she needs to take the issue more seriously rather than Literally make excuses and supply scripted answers to me. The staff members I spoke to showed more passion and care than management did. Disappointed really because I choose to shop there all d time agent: Hi, I'm really disappointed to hear that the manager didn't seem to take this very seriously. Can you please DM me some details? 1/3 I want to get this looked into and fed back. Can you give me the name or a description of the manager you spoke with? 2/3 I also want to log this on the system. For me to do this can you let me know your full name and full address? Kind regards - Calum. 3/3

Customer is complaining about the expired bread but still buying by other customers. Agent updated to send the DM them with some details.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: in Ricoh Coventry will happily let bread go to waste rather than donate it. A full tray of expired bread, customers are still buying. agent: Hi there, I'm so sorry about this bread being past its date & I understand your disappointment. Did you let a colleague know? TY - George user: I informed the store manager, her response was very disappointing. I think she needs to take the issue more seriously rather than Literally make excuses and supply scripted answers to me. The staff members I spoke to showed more passion and care than management did. Disappointed really because I choose to shop there all d time agent: Hi, I'm really disappointed to hear that the manager didn't seem to take this very seriously. Can you please DM me some details? 1/3 I want to get this looked into and fed back. Can you give me the name or a description of the manager you spoke with? 2/3 I also want to log this on the system. For me to do this can you let me know your full name and full address? Kind regards - Calum. 3/3 ### Response: Customer is complaining about the expired bread but still buying by other customers. Agent updated to send the DM them with some details.

user: since updating to #iOS11 on my #ipadpro some app icons are gone See examples attached. Do you‘ve any idea how to fix this? agent: We'd be happy to help out with this. What version of iOS 11 do you have? Do you see any app updates in the App Store? user: Thx All apps are up-to-date, I‘m running 11.0.3 e.g. the has an icon in the App Store, but not on my iPad I don‘t encounter this problem on my #iPhone running #iOS 11.0.3 as well agent: If you remove the apps in questions from your iPad Pro, then restart, and reinstall them. Do they appear as expected? user: Please wait a minute, rebooting... No, unfortunately not. During the installation process the icon is visible for a short time, but afterwards the same resolut Breitbandmessung von zafaco This is the app I tried agent: Thanks for that info. Do you have these apps on another device like an iPhone or regular iPad? DM us and we'll continue there.

Here Customer complained that after updating all the apps ios is not working properly so he is asking how to fix it. Here agent ask to update all app available on device hence it wont resolve the issue so agent ask customer to message him on app after that he can look after to resolve the actual issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: since updating to #iOS11 on my #ipadpro some app icons are gone See examples attached. Do you‘ve any idea how to fix this? agent: We'd be happy to help out with this. What version of iOS 11 do you have? Do you see any app updates in the App Store? user: Thx All apps are up-to-date, I‘m running 11.0.3 e.g. the has an icon in the App Store, but not on my iPad I don‘t encounter this problem on my #iPhone running #iOS 11.0.3 as well agent: If you remove the apps in questions from your iPad Pro, then restart, and reinstall them. Do they appear as expected? user: Please wait a minute, rebooting... No, unfortunately not. During the installation process the icon is visible for a short time, but afterwards the same resolut Breitbandmessung von zafaco This is the app I tried agent: Thanks for that info. Do you have these apps on another device like an iPhone or regular iPad? DM us and we'll continue there. ### Response: Here Customer complained that after updating all the apps ios is not working properly so he is asking how to fix it. Here agent ask to update all app available on device hence it wont resolve the issue so agent ask customer to message him on app after that he can look after to resolve the actual issue.

user: have You seen this before ? #MacBookPro agent: We want your Mac working for you; we'll do all we can to help. To start, do you recall when this vertical line first appeared? Does this line appear every time you start up your Mac, and does it ever go away? user: this afternoon. it does not go away agent: We'd like to try a few steps to see if we can reach a resolution for this. The first is an SMC reset. Please do the steps for your specific type of Mac here: user: Nothing new #applesupport #appledanmark #appledk #notworkingscreen #verticallines #graphiccardfailure agent: Let's move on and reset the NVRAM on your Mac. Let us know if you see any changes to your display then: user: Did that also agent: Let's move to DM so we can plan our next steps.

Customer is complaining about the verticle lines appears. Agent asked to reset SMC and NVRAM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: have You seen this before ? #MacBookPro agent: We want your Mac working for you; we'll do all we can to help. To start, do you recall when this vertical line first appeared? Does this line appear every time you start up your Mac, and does it ever go away? user: this afternoon. it does not go away agent: We'd like to try a few steps to see if we can reach a resolution for this. The first is an SMC reset. Please do the steps for your specific type of Mac here: user: Nothing new #applesupport #appledanmark #appledk #notworkingscreen #verticallines #graphiccardfailure agent: Let's move on and reset the NVRAM on your Mac. Let us know if you see any changes to your display then: user: Did that also agent: Let's move to DM so we can plan our next steps. ### Response: Customer is complaining about the verticle lines appears. Agent asked to reset SMC and NVRAM.

user: i want to PORT-IN... can u plzz help me..,, agent: Thank you for choosing Idea Cellular. Please DM us your contact number and pincode number for further assistance. user: done dat.. waiting for ur response great going idea,,,number, pincode,messaged you..waited whole day,yet to hv any response fom ur end... shows you much you value customer agent: Please allow us some time to look into this. Will update you on status shortly. user: what is their to look upon,,, i want to PORT_IN,, just tell me the procedure..dats it.. or are u kinda evaluating that do we need him or not agent: Our team will surely contact you for further assistance. Request you to wait for some time. Regards, Mahindra

Customer is asking help to Port in. Agent updates to DM their contact number and pincode and tells that their team will surely contact them for further assistance and requests to wait for some time.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i want to PORT-IN... can u plzz help me..,, agent: Thank you for choosing Idea Cellular. Please DM us your contact number and pincode number for further assistance. user: done dat.. waiting for ur response great going idea,,,number, pincode,messaged you..waited whole day,yet to hv any response fom ur end... shows you much you value customer agent: Please allow us some time to look into this. Will update you on status shortly. user: what is their to look upon,,, i want to PORT_IN,, just tell me the procedure..dats it.. or are u kinda evaluating that do we need him or not agent: Our team will surely contact you for further assistance. Request you to wait for some time. Regards, Mahindra ### Response: Customer is asking help to Port in. Agent updates to DM their contact number and pincode and tells that their team will surely contact them for further assistance and requests to wait for some time.

user: Hey , my book export to pdf fails with "indesign cannot finish export", but doesn't tell me what is the root of the pb agent: Hi Sébastien, do you have large images in your project? Here's an article that has some troubleshooting steps: user: It has large images, but fixed by selecting "zip" in compression settings. BTW, the 2 first solutions on the link are strange. the first one asks to update InDesign CS4... 13 versions older than current one ;) And solution 2 cannot be applied since export fails ! agent: Glad to hear it's resolved. Please feel free to tweet us back if you have any other trouble. Thanks! user: Here is a fun one. InDesigns says font is missing and ask to sync with typekit, whereas typekit says its synched already ;) And if I click "Sync" it does nothing of course! agent: Hi Sebastien we've passed this info on to our expert- they will review and get back to you ASAP. user: Thx! It's already 10:43pm here, and still trying to dodge the bug bullets. I cannot believe how much I've stumbled upon in the last 2 days I'm glad you guys are helping, thx a lot for that, but InDesign is so rocky I can't believe it's an actual released version. agent: That is strange! Here's a Typekit troubleshooting article:

Customer is asking about the routes of the pdf files. Agent says typekit troubleshooting article:URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey , my book export to pdf fails with "indesign cannot finish export", but doesn't tell me what is the root of the pb agent: Hi Sébastien, do you have large images in your project? Here's an article that has some troubleshooting steps: user: It has large images, but fixed by selecting "zip" in compression settings. BTW, the 2 first solutions on the link are strange. the first one asks to update InDesign CS4... 13 versions older than current one ;) And solution 2 cannot be applied since export fails ! agent: Glad to hear it's resolved. Please feel free to tweet us back if you have any other trouble. Thanks! user: Here is a fun one. InDesigns says font is missing and ask to sync with typekit, whereas typekit says its synched already ;) And if I click "Sync" it does nothing of course! agent: Hi Sebastien we've passed this info on to our expert- they will review and get back to you ASAP. user: Thx! It's already 10:43pm here, and still trying to dodge the bug bullets. I cannot believe how much I've stumbled upon in the last 2 days I'm glad you guys are helping, thx a lot for that, but InDesign is so rocky I can't believe it's an actual released version. agent: That is strange! Here's a Typekit troubleshooting article: ### Response: Customer is asking about the routes of the pdf files. Agent says typekit troubleshooting article:URL.

user: iPhone 7plus freezing and extremely glitchy since updating to iOS 11 and iOS 11.0.2 not good enough agent: We want to look into what's going on. Do you notice this when using specific apps or features? user: This time on home screen all apps disappeared,before tumblr & clock when setting alarms theres others cant remember all only since ios11 agent: Is there anything you can do to get the phone running as expected? user: eventually returns back to normal, time taken varies home button haptic work but phone is totally unresponsive I’ve tried holding power button for 20seconds releasing then pressing home button but nothing happens no change in what is on the display agent: Does restarting the phone help at all? user: No it has been restarted several times since problem occurred And when this occurs pressing and holding the side button does nothing there is no change on the display no slider appears agent: Let's go ahead and meet in DM and we'll continue to look into this.

Customer is complaining about the iPhone 7 plus which get freezes and glitchy since an update to IOS 11 and tell that IOS 11.0.2 is not good enough. Agent updates to meet in DM through given link and they will continue to look over the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: iPhone 7plus freezing and extremely glitchy since updating to iOS 11 and iOS 11.0.2 not good enough agent: We want to look into what's going on. Do you notice this when using specific apps or features? user: This time on home screen all apps disappeared,before tumblr & clock when setting alarms theres others cant remember all only since ios11 agent: Is there anything you can do to get the phone running as expected? user: eventually returns back to normal, time taken varies home button haptic work but phone is totally unresponsive I’ve tried holding power button for 20seconds releasing then pressing home button but nothing happens no change in what is on the display agent: Does restarting the phone help at all? user: No it has been restarted several times since problem occurred And when this occurs pressing and holding the side button does nothing there is no change on the display no slider appears agent: Let's go ahead and meet in DM and we'll continue to look into this. ### Response: Customer is complaining about the iPhone 7 plus which get freezes and glitchy since an update to IOS 11 and tell that IOS 11.0.2 is not good enough. Agent updates to meet in DM through given link and they will continue to look over the issue.

user: i am currently trying to download a game and it is getting "installation stopped" at 87 and 99 precent, i tried everything i could find online, what do i do please help!!! ! agent: Hi there! Is the game on disc or digital, are you using an external hard drive with the console, and is the console plugged into a power strip? user: thank your for getting back to me. it's on disc, it's an internal, yes it is plugged into a power strip agent: Alrighty, let's unplug the power strip and plug the console directly into a wall outlet as the power strip can cause the console problems. user: the problem was fixed by your online support team agent: Awesome! Let us know if we can assist with anything else. user: my installation won't move up unless i'm watching it, what should i do now agent: We would leave the console be until that finishes and let us know if it does not finish up by tomorrow.

Customer is complaining that he is trying to download the game but its getting stop on 87 to 99 percent what to do. Agent updated that to leave the console be until that finishes and let us know if it does not finish up by tomorrow.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i am currently trying to download a game and it is getting "installation stopped" at 87 and 99 precent, i tried everything i could find online, what do i do please help!!! ! agent: Hi there! Is the game on disc or digital, are you using an external hard drive with the console, and is the console plugged into a power strip? user: thank your for getting back to me. it's on disc, it's an internal, yes it is plugged into a power strip agent: Alrighty, let's unplug the power strip and plug the console directly into a wall outlet as the power strip can cause the console problems. user: the problem was fixed by your online support team agent: Awesome! Let us know if we can assist with anything else. user: my installation won't move up unless i'm watching it, what should i do now agent: We would leave the console be until that finishes and let us know if it does not finish up by tomorrow. ### Response: Customer is complaining that he is trying to download the game but its getting stop on 87 to 99 percent what to do. Agent updated that to leave the console be until that finishes and let us know if it does not finish up by tomorrow.

user: Spotify keeps giving me an error saying songs aren't available over & over again. Both mobile & desktop. Its frustrating. Help agent: Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR user: Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you! agent: Could you send us the model of your iPhone & the exact app version on it? You can check this in Your Library > Settings > About Spotify /LP user: Yes, no problem! iPhone 7+ and the app version is 8.4.22.515 agent: Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP user: Logging in/out helps for a few minutes with most songs. But once I've played on both desktop & mobile the songs are showing as unavailable. I get the message saying the song is not available and to import it. Such as Underdog by Banks. agent: Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP

Customer is complaining that spotify keeps giving me an error that songs aren't available over & amp over again. Agent updated that to send DM his accounts username or email address .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Spotify keeps giving me an error saying songs aren't available over & over again. Both mobile & desktop. Its frustrating. Help agent: Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR user: Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you! agent: Could you send us the model of your iPhone & the exact app version on it? You can check this in Your Library > Settings > About Spotify /LP user: Yes, no problem! iPhone 7+ and the app version is 8.4.22.515 agent: Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP user: Logging in/out helps for a few minutes with most songs. But once I've played on both desktop & mobile the songs are showing as unavailable. I get the message saying the song is not available and to import it. Such as Underdog by Banks. agent: Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP ### Response: Customer is complaining that spotify keeps giving me an error that songs aren't available over & amp over again. Agent updated that to send DM his accounts username or email address .

user: are u going to resolve the problem m facing already informed u for same if not tan reply me the worst service i got.... agent: We are unable to check the details. Kindly share idea contact numbers and elaborate your concern to assist you better. user: Ur team gv me the series no. Which already is being used for customer support nice job gud n u want me to gv u the no. Just ask sec 15 fbd k agent: Sorry for the trouble caused. Kindly share with us the exact address of the Idea store with pin code(1/2) Rgds, Darshan. where you have faced the issue to take appropriate actions. And DM us all the 5 number and your alternate number(2/3) as well to forward your concern to our respective team. (3/3) Rgds, Darshan. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care user: Wat you want from my side 7065692000/3000/4000/5000/6000 Getting calls from people n tey say its customer care no. agent: Request you to share your contact number, complete address of store so we can take further action. Rgds,Pradnya user: 9899537828 Store address is sec 15 market faridabad haryana agent: Thank you for sharing your contact details. Please share complete address of store with pincode. Rgds,Pradnya user: Idea store scf 71/72,sector 15 main market faridabad haryana 121007 agent: We forwarded your concern to the higher authority, we will contact you soon, please bear with us some time. Rgds,Pradnya user: Wat is the update for the same agent: We are working on this to get it resolved at the earliest. Please bear with us for some time.Rgds,Pradnya user: Gv me the deadline date for the same and i am not going to pay a single amount agent: We have forwarded your issue to our concern team, we are looking into this and we will call you soon with an update. user: Ok f9 bt tis sure i am not going to pay a single amt of bill which u generate for the mnth k coz not able to use.... agent: We wish to inform you that we are working on your concern & we will get in touch with you shortly.

Customer is complaining that they are receiving frequent calls from customer care support. Agent requests to share contact number, complete address of store and states that this issue will be forwarded to higher authority for further investigation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: are u going to resolve the problem m facing already informed u for same if not tan reply me the worst service i got.... agent: We are unable to check the details. Kindly share idea contact numbers and elaborate your concern to assist you better. user: Ur team gv me the series no. Which already is being used for customer support nice job gud n u want me to gv u the no. Just ask sec 15 fbd k agent: Sorry for the trouble caused. Kindly share with us the exact address of the Idea store with pin code(1/2) Rgds, Darshan. where you have faced the issue to take appropriate actions. And DM us all the 5 number and your alternate number(2/3) as well to forward your concern to our respective team. (3/3) Rgds, Darshan. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care user: Wat you want from my side 7065692000/3000/4000/5000/6000 Getting calls from people n tey say its customer care no. agent: Request you to share your contact number, complete address of store so we can take further action. Rgds,Pradnya user: 9899537828 Store address is sec 15 market faridabad haryana agent: Thank you for sharing your contact details. Please share complete address of store with pincode. Rgds,Pradnya user: Idea store scf 71/72,sector 15 main market faridabad haryana 121007 agent: We forwarded your concern to the higher authority, we will contact you soon, please bear with us some time. Rgds,Pradnya user: Wat is the update for the same agent: We are working on this to get it resolved at the earliest. Please bear with us for some time.Rgds,Pradnya user: Gv me the deadline date for the same and i am not going to pay a single amount agent: We have forwarded your issue to our concern team, we are looking into this and we will call you soon with an update. user: Ok f9 bt tis sure i am not going to pay a single amt of bill which u generate for the mnth k coz not able to use.... agent: We wish to inform you that we are working on your concern & we will get in touch with you shortly. ### Response: Customer is complaining that they are receiving frequent calls from customer care support. Agent requests to share contact number, complete address of store and states that this issue will be forwarded to higher authority for further investigation.

user: Cheers, seems you've had Snes Mini stock in several times today, yet not once have I received a stock notification e-mail from you (that I set up weeks ago). :( Is someone there releasing them online 1 at a time? No point saying "Hurry, Stock is low!" when you do get them on, and then saying "oh dear, no stock" when at checkout basket....then back to product page with "Hurry, low stock!" again. Frustrating. ?! agent: Hello, I am very sorry to hear about the troubles you have received in regards to the SNES console availability. Can you please DM us your full name, email address and full home address details for your account please? Thanks - Ross. user: DM sent Hi, I responded via DM as requested last night but have heard nothing back. agent: Hello, I have replied to your DM. Thanks - Ross. Hello, I have replied to your DM. Thanks - Ross.

Customer is complaining about the low stock. Agent asks to DM their full name, email address and full home address details of account.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Cheers, seems you've had Snes Mini stock in several times today, yet not once have I received a stock notification e-mail from you (that I set up weeks ago). :( Is someone there releasing them online 1 at a time? No point saying "Hurry, Stock is low!" when you do get them on, and then saying "oh dear, no stock" when at checkout basket....then back to product page with "Hurry, low stock!" again. Frustrating. ?! agent: Hello, I am very sorry to hear about the troubles you have received in regards to the SNES console availability. Can you please DM us your full name, email address and full home address details for your account please? Thanks - Ross. user: DM sent Hi, I responded via DM as requested last night but have heard nothing back. agent: Hello, I have replied to your DM. Thanks - Ross. Hello, I have replied to your DM. Thanks - Ross. ### Response: Customer is complaining about the low stock. Agent asks to DM their full name, email address and full home address details of account.

user: - any chance your chevron skirt (in black) will be back in stock soon? #imissedit agent: Is this the skirt you're after > it's available online now in black from sizes 10-22. user: That’s the one but I’m a size 8. Any more likely? agent: We don't want you missing out on the skirt. Can you let us know which stores you're able to visit and we'll see if they have one in? user: That’s amazing, thank you. 🙌 #truro is my local but I checked today. My sister is in Exeter tomorrow... agent: Your Sister might be lucky. This skirt is available in size 8 in Exeter, if it's a special journey please call in advance...1/2 ... > We aren't expecting any more in. We have our fingers crossed for you!

The customer is asking about the availability of chevron skirt. The agent updated about the skirt availability of required size.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - any chance your chevron skirt (in black) will be back in stock soon? #imissedit agent: Is this the skirt you're after > it's available online now in black from sizes 10-22. user: That’s the one but I’m a size 8. Any more likely? agent: We don't want you missing out on the skirt. Can you let us know which stores you're able to visit and we'll see if they have one in? user: That’s amazing, thank you. 🙌 #truro is my local but I checked today. My sister is in Exeter tomorrow... agent: Your Sister might be lucky. This skirt is available in size 8 in Exeter, if it's a special journey please call in advance...1/2 ... > We aren't expecting any more in. We have our fingers crossed for you! ### Response: The customer is asking about the availability of chevron skirt. The agent updated about the skirt availability of required size.

user: Bluetooth on my iPhone 8 plus is not functioning. Running off iOS 11.0.3. Was fine two days ago. agent: We're here to help! What exactly is not working? What does Bluetooth not do? user: It’s not finding any Bluetooth devices when switched on and in range. Have tried my iPhone 6s with same devices and it’s fine 6s has not had software update agent: Got it, thanks! Please take a look at this article, which provides help for Bluetooth issues: user: Yep, I’m not retarded - I am capable of using google and have exhausted these options, hence contacting you. agent: Awesome! Thank you for keeping updated. Could you tell us which Bluetooth device you're trying to connect to? user: Mpow Magneto headphones agent: Thank you for letting us know. Just to confirm, your iPhone is not finding any Bluetooth devices in range. Is that correct? user: The only one it can find is my car Bluetooth. It hasn’t found my Mpow or Fitbit either agent: Do you have any other devices that are experiencing the same behavior with not being able to find your Mpow and FitBit? DM us.

Customer is having an issue with not working of Bluetooth on his iPhone 8. Agent updated that send the URL to customer related to Bluetooth issue and also informed to send DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Bluetooth on my iPhone 8 plus is not functioning. Running off iOS 11.0.3. Was fine two days ago. agent: We're here to help! What exactly is not working? What does Bluetooth not do? user: It’s not finding any Bluetooth devices when switched on and in range. Have tried my iPhone 6s with same devices and it’s fine 6s has not had software update agent: Got it, thanks! Please take a look at this article, which provides help for Bluetooth issues: user: Yep, I’m not retarded - I am capable of using google and have exhausted these options, hence contacting you. agent: Awesome! Thank you for keeping updated. Could you tell us which Bluetooth device you're trying to connect to? user: Mpow Magneto headphones agent: Thank you for letting us know. Just to confirm, your iPhone is not finding any Bluetooth devices in range. Is that correct? user: The only one it can find is my car Bluetooth. It hasn’t found my Mpow or Fitbit either agent: Do you have any other devices that are experiencing the same behavior with not being able to find your Mpow and FitBit? DM us. ### Response: Customer is having an issue with not working of Bluetooth on his iPhone 8. Agent updated that send the URL to customer related to Bluetooth issue and also informed to send DM.

user: can we please get the contact number for Dubai office please... agent: We're here to help, Priya. Send us a note via so we can assist. user: Can we get your dubai office number plz agent: Sorry for the inconvenience! At this moment, we don't offer phone support for these issues. Visit this link so our team can assist. user: We are looking to talk to someone from marketing so can we have some email ID or so agent: Happy to help. At this time your best bet is to reach out to us at with more details regarding your inquiry, so we can assist you further. user: I can email or I need to tweet on this address? agent: Please go here and we will take a look.

The customer is asking for the Uber's Dubai office number and emails to reach to solve some issues. The agent replies that they don't offer phone support for these issues and asks to send them a note via link provided by them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can we please get the contact number for Dubai office please... agent: We're here to help, Priya. Send us a note via so we can assist. user: Can we get your dubai office number plz agent: Sorry for the inconvenience! At this moment, we don't offer phone support for these issues. Visit this link so our team can assist. user: We are looking to talk to someone from marketing so can we have some email ID or so agent: Happy to help. At this time your best bet is to reach out to us at with more details regarding your inquiry, so we can assist you further. user: I can email or I need to tweet on this address? agent: Please go here and we will take a look. ### Response: The customer is asking for the Uber's Dubai office number and emails to reach to solve some issues. The agent replies that they don't offer phone support for these issues and asks to send them a note via link provided by them.

user: Glitches galore getting echo dot to connect to firestck. Or getting certain shows to play using voice remote agent: What's happening when connecting your devices? Is your voice remote unable to understand your request for these shows? user: Hi. 2 issues. 1st - Dot says can't connect - to check power and network. Both are fine. 2nd. Using voice remote to access video. Ask for Homeland it takes me to Netflix, which I have. Ask for Blue Bloods, takes me to Hulu. agent: I'm sorry for the difficulty you're having. Have you tried resetting the router/modem? user: No. Everything is connecting to the internet with no issues. The Dot isn't seeing Fire Stick after linking them in the app. agent: Let's do some troubleshooting with you in real time here:

Customer is facing problem in connecting dot and voice remote to access video. Agent request to troubleshoot with reference to URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Glitches galore getting echo dot to connect to firestck. Or getting certain shows to play using voice remote agent: What's happening when connecting your devices? Is your voice remote unable to understand your request for these shows? user: Hi. 2 issues. 1st - Dot says can't connect - to check power and network. Both are fine. 2nd. Using voice remote to access video. Ask for Homeland it takes me to Netflix, which I have. Ask for Blue Bloods, takes me to Hulu. agent: I'm sorry for the difficulty you're having. Have you tried resetting the router/modem? user: No. Everything is connecting to the internet with no issues. The Dot isn't seeing Fire Stick after linking them in the app. agent: Let's do some troubleshooting with you in real time here: ### Response: Customer is facing problem in connecting dot and voice remote to access video. Agent request to troubleshoot with reference to URL.

user: CAN U HELP ME agent: Very sorry for the delay! Is the issue still happening? Did you get any error? user: it didnt go away so i just had to delete some games but i really didnt wat to do it but thanks anyway even though i had 25gb free agent: Do you see any kind of error message or error code? user: No its fine now i managed to sort it out agent: Feel free to tweet us any time.

The customer needed help but figured it out. The agent wanted to know if there was still a problem and if there was an error code.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: CAN U HELP ME agent: Very sorry for the delay! Is the issue still happening? Did you get any error? user: it didnt go away so i just had to delete some games but i really didnt wat to do it but thanks anyway even though i had 25gb free agent: Do you see any kind of error message or error code? user: No its fine now i managed to sort it out agent: Feel free to tweet us any time. ### Response: The customer needed help but figured it out. The agent wanted to know if there was still a problem and if there was an error code.

user: I’m not going to make my connection from Preston to Penrith because my train from Liverpool’s late. I’m unsure what to do? agent: Once you arrive at Preston, speak to station staff who can assist further, Jacqueline user: Thank you x train to Preston cancelled going to Wigan Can I catch a Virgin train from there to Penrith instead of trying to get to Preston 1st? agent: Yes, this shouldn't be an issue however speak to station staff prior to doing so user: Brilliant! Thank you so much #virgintotherescue Got the train from Wigan to Penrith. Thanks so my. Got fibromyalgia & having trouble with walking so helping me has been amazing 👍🏼 agent: Great to hear. Did you manage to connect okay?

Customer is telling that he is not making his connection from preston to penrith as his train from liverpool's got late. Agent updated that once he arrive at preston, he can speak to station staff who can assist further.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m not going to make my connection from Preston to Penrith because my train from Liverpool’s late. I’m unsure what to do? agent: Once you arrive at Preston, speak to station staff who can assist further, Jacqueline user: Thank you x train to Preston cancelled going to Wigan Can I catch a Virgin train from there to Penrith instead of trying to get to Preston 1st? agent: Yes, this shouldn't be an issue however speak to station staff prior to doing so user: Brilliant! Thank you so much #virgintotherescue Got the train from Wigan to Penrith. Thanks so my. Got fibromyalgia & having trouble with walking so helping me has been amazing 👍🏼 agent: Great to hear. Did you manage to connect okay? ### Response: Customer is telling that he is not making his connection from preston to penrith as his train from liverpool's got late. Agent updated that once he arrive at preston, he can speak to station staff who can assist further.

user: shaeb idea company chya phone varun call tar te Gujarati , Hindi, English made snagtat ki tumcha call lago shakat nahi. agent: We are here to help.Please DM us your idea number and elaborate us your concern to assist you further.Regards,Pritam user: 9594406936 y der is Gujarati in place of Marathi when I hear that phone is switched off or out off coverage area is Mumbai comes in Gujarat or in Maharashtra agent: We would like to inform you that the number is belongs to mumbai and mumbai comes in Maharashtra.Regards,Pritam user: please remove that Gujarati and take Marathi. agent: Numbers are circle specific. Request you to dial 12345 or 198 regarding your concern. Regards,Sneha. user: I know it than y in Mumbai it says in Gujarati. agent: Sorry for trouble. Please select the language while dialing the Idea customer care helpline number. Regards, Vicky

The customer is asking to change the language from gujarati to marathi. The agent asked to call to 12345 or 198 regarding their concern.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: shaeb idea company chya phone varun call tar te Gujarati , Hindi, English made snagtat ki tumcha call lago shakat nahi. agent: We are here to help.Please DM us your idea number and elaborate us your concern to assist you further.Regards,Pritam user: 9594406936 y der is Gujarati in place of Marathi when I hear that phone is switched off or out off coverage area is Mumbai comes in Gujarat or in Maharashtra agent: We would like to inform you that the number is belongs to mumbai and mumbai comes in Maharashtra.Regards,Pritam user: please remove that Gujarati and take Marathi. agent: Numbers are circle specific. Request you to dial 12345 or 198 regarding your concern. Regards,Sneha. user: I know it than y in Mumbai it says in Gujarati. agent: Sorry for trouble. Please select the language while dialing the Idea customer care helpline number. Regards, Vicky ### Response: The customer is asking to change the language from gujarati to marathi. The agent asked to call to 12345 or 198 regarding their concern.

user: the embedded URL does NOT activate the offer. agent: Hi. Which U.S. based card is this concerning? Please do not release any personal or card information. user: This is for gold card members. ...the link redirects you to Exxon's station locator site versus activating the offeer. agent: Have you tried using a different browser? user: Sure, I could do that, but happens to be the most ubiquitous these days. Would you prefer I use Opera? ... not a solution. agent: Pls call our Digital Assist team to look into this @ 800-297-7500, 24/7. All the best. user: ..or you could just pick up the phone and dial their extension and raise the concern internally. I rid myself of this madness. agent: Apologies for any inconvenience. Do you have time to chat securely online?

Customer is complaining that the embedded URL does not activate the offer. Agent updates to call to their digital assist team to look into this at the given contact number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the embedded URL does NOT activate the offer. agent: Hi. Which U.S. based card is this concerning? Please do not release any personal or card information. user: This is for gold card members. ...the link redirects you to Exxon's station locator site versus activating the offeer. agent: Have you tried using a different browser? user: Sure, I could do that, but happens to be the most ubiquitous these days. Would you prefer I use Opera? ... not a solution. agent: Pls call our Digital Assist team to look into this @ 800-297-7500, 24/7. All the best. user: ..or you could just pick up the phone and dial their extension and raise the concern internally. I rid myself of this madness. agent: Apologies for any inconvenience. Do you have time to chat securely online? ### Response: Customer is complaining that the embedded URL does not activate the offer. Agent updates to call to their digital assist team to look into this at the given contact number.

user: is flight AK 377 Bali to KL really canceled today? I got a text message, but the dates are confusing. agent: Hi Eksi , kindly provide us the booking number/pnr for us to check further - Anwar user: Please let me know if you need more info. This is what I received in email too agent: Sorry Marina, yes the flight is cancelled. You may opt for Free Flight Change, Credit Shell or Refund. Which do you prefer? -Miza user: Flight change, please. Will there be a flight tomorrow? Or later today? agent: You may head to to check the availability and provide us the request here, Marina. Thank you. -Miza user: Are the flights canceled today? I can see there is one that departs at 1420 agent: Oh, yes, Eksi. Do you want to be moved to that? Kindly confirm so we can forward it to the team. Thank you. -Miza user: Yes please! Move to today at 1420 agent: Hi eksi, we have forward your request to team, revised itinerary will be send via email once done, Thank You - Anwar user: Thanks! Will wait for the confirmation Really appreciate your help! agent: Hi eksi,Your Most Welcome , Have a good day! - Anwar

The customer asks whether the flight AK 377 Bali to KL cancelled since he got the text message regarding that and adds that the dates are confusing. The agent asks to provide booking number and informs that the flight is cancelled and suggests to opt for Free Flight Change, Credit Shell or Refund.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is flight AK 377 Bali to KL really canceled today? I got a text message, but the dates are confusing. agent: Hi Eksi , kindly provide us the booking number/pnr for us to check further - Anwar user: Please let me know if you need more info. This is what I received in email too agent: Sorry Marina, yes the flight is cancelled. You may opt for Free Flight Change, Credit Shell or Refund. Which do you prefer? -Miza user: Flight change, please. Will there be a flight tomorrow? Or later today? agent: You may head to to check the availability and provide us the request here, Marina. Thank you. -Miza user: Are the flights canceled today? I can see there is one that departs at 1420 agent: Oh, yes, Eksi. Do you want to be moved to that? Kindly confirm so we can forward it to the team. Thank you. -Miza user: Yes please! Move to today at 1420 agent: Hi eksi, we have forward your request to team, revised itinerary will be send via email once done, Thank You - Anwar user: Thanks! Will wait for the confirmation Really appreciate your help! agent: Hi eksi,Your Most Welcome , Have a good day! - Anwar ### Response: The customer asks whether the flight AK 377 Bali to KL cancelled since he got the text message regarding that and adds that the dates are confusing. The agent asks to provide booking number and informs that the flight is cancelled and suggests to opt for Free Flight Change, Credit Shell or Refund.

user: had these tickets in my basket. Now the site has thrown me off and won't let me purchase for that date?!? Please help!! agent: Hi Gemma. Sorry to hear this. Can you please try clearing your cache & cookies and try another browser? Let me know if this helps. Rach user: I tried that already - no luck! I won't be happy if the price goes up - this isn't my fault! It comes up saying date is too early but 10mins ago it would have let me buy them? agent: Are you using a mobile phone? Please try looking for these fares on a laptop or computer if possible. Let me know if this helps. Rach user: I can't as I am away this weekend. I'll try on another phone I guess No it now shows this - dates I want greyed out!!! I don't have any access to a computer. I just want the tickets I had in my basket :( agent: This is because advance tickets aren't available yet for these dates: Saturday services are open until Saturday 30 December Sunday services are open until Sunday 31 December Weekday services are open until Friday 9 February I would advise keeping an eye on our website here: user: Oh great! Thanks for letting me know, so annoying then that the site went to let me buy them - if it had said this sooner it would have saved me the hassle + stress! What date will they go on sale then? agent: We don't have an estimated date as to when they will go on sale, we do refresh the advance fares every Friday so I would advise keeping an eye on the website. Rach user: Ok - 1 last question. This paragraph makes it sound like they should be on sale? I might be reading it wrong but thought I would check... agent: That isn't for advance fares, apologies for the confusion. Rach

Customer is requesting to help where the site is not allowing them to purchase for that date. Agent updates that they don't have any estimated date to go on sale, they do refresh the advance fares every Friday so they advised them to keep an eye on the website.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: had these tickets in my basket. Now the site has thrown me off and won't let me purchase for that date?!? Please help!! agent: Hi Gemma. Sorry to hear this. Can you please try clearing your cache & cookies and try another browser? Let me know if this helps. Rach user: I tried that already - no luck! I won't be happy if the price goes up - this isn't my fault! It comes up saying date is too early but 10mins ago it would have let me buy them? agent: Are you using a mobile phone? Please try looking for these fares on a laptop or computer if possible. Let me know if this helps. Rach user: I can't as I am away this weekend. I'll try on another phone I guess No it now shows this - dates I want greyed out!!! I don't have any access to a computer. I just want the tickets I had in my basket :( agent: This is because advance tickets aren't available yet for these dates: Saturday services are open until Saturday 30 December Sunday services are open until Sunday 31 December Weekday services are open until Friday 9 February I would advise keeping an eye on our website here: user: Oh great! Thanks for letting me know, so annoying then that the site went to let me buy them - if it had said this sooner it would have saved me the hassle + stress! What date will they go on sale then? agent: We don't have an estimated date as to when they will go on sale, we do refresh the advance fares every Friday so I would advise keeping an eye on the website. Rach user: Ok - 1 last question. This paragraph makes it sound like they should be on sale? I might be reading it wrong but thought I would check... agent: That isn't for advance fares, apologies for the confusion. Rach ### Response: Customer is requesting to help where the site is not allowing them to purchase for that date. Agent updates that they don't have any estimated date to go on sale, they do refresh the advance fares every Friday so they advised them to keep an eye on the website.

user: agent didn't let me change my flight to earlier one that was half empty bc my original flight was on time. Now stuck in NC It was so easy. Now I don't even know at what time I'll get to Chicago... agent: We're sorry for the frustration, Mauricio. We'll have you in ORD as soon as possible. user: I would have been at home by now. The funny thing is that this flight is full so they could have easily use my seat too.. non sense Flight to ORD is now delayed, without any updates agent: What's your flight number? We'll take a look for you. user: AA0623 agent: We're showing you're estimated to depart at 12a. You can check the status here: user: Seriously!? We will get to Chicago super late. Even more mad that agent didn't allow me to change flight in Richmond. I even offered paying agent: So sorry for the troubles tonight. Our crew will try to make up as much time as we can while we're in the air for an earlier landing in ORD. user: We are here (super late), but no gate agents so we are trapped inside the place. Get your stuff together. agent: We'll get you on your way as soon as possible. We're so sorry for the delay.

Customer is complaining about the delay of the flight where the agent didn't allow him to change his original flight. Agent apologized and states that the crew team will try to cover as much as time consumed while landing to ORD.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent didn't let me change my flight to earlier one that was half empty bc my original flight was on time. Now stuck in NC It was so easy. Now I don't even know at what time I'll get to Chicago... agent: We're sorry for the frustration, Mauricio. We'll have you in ORD as soon as possible. user: I would have been at home by now. The funny thing is that this flight is full so they could have easily use my seat too.. non sense Flight to ORD is now delayed, without any updates agent: What's your flight number? We'll take a look for you. user: AA0623 agent: We're showing you're estimated to depart at 12a. You can check the status here: user: Seriously!? We will get to Chicago super late. Even more mad that agent didn't allow me to change flight in Richmond. I even offered paying agent: So sorry for the troubles tonight. Our crew will try to make up as much time as we can while we're in the air for an earlier landing in ORD. user: We are here (super late), but no gate agents so we are trapped inside the place. Get your stuff together. agent: We'll get you on your way as soon as possible. We're so sorry for the delay. ### Response: Customer is complaining about the delay of the flight where the agent didn't allow him to change his original flight. Agent apologized and states that the crew team will try to cover as much as time consumed while landing to ORD.

user: is on some demon shi* rn damn agent: Hey there! Could you tell us what's happening exactly? Keep us posted /DF user: Same problems my friends have been complaining about. One of Why Don’t We’s song (these girls) the beat got changed and it’s more high pitched now. agent: Got it! Could you tell us the device you're using? Keep us posted /DF user: I usually use my phone. I also downloaded the song onto my Apple Music library and it sounds fine when I listen to it on there. agent: Got it! Can you send us the Song Link? Just tap the three dots > Share > Copy Link /DF user: agent: Thanks! Could you give us more detail on the song's beat? Also, what phone model, operating system, and Spotify version are you using? /MT user: Idk the beat is just weird. I have the iPhone 7 and I just updated it today. I also have the most recent Spotify update agent: We appreciate the heads-up. Just to make sure, is this issue happening on other devices? /MT user: Yes it is agent: Thanks. We'll get this reported. Great detective work! /DF

The customer is complaining that these girl songs beat got changed and it's more high pitched now. The asked for the phone model, operating system and spotify version he his using.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is on some demon shi* rn damn agent: Hey there! Could you tell us what's happening exactly? Keep us posted /DF user: Same problems my friends have been complaining about. One of Why Don’t We’s song (these girls) the beat got changed and it’s more high pitched now. agent: Got it! Could you tell us the device you're using? Keep us posted /DF user: I usually use my phone. I also downloaded the song onto my Apple Music library and it sounds fine when I listen to it on there. agent: Got it! Can you send us the Song Link? Just tap the three dots > Share > Copy Link /DF user: agent: Thanks! Could you give us more detail on the song's beat? Also, what phone model, operating system, and Spotify version are you using? /MT user: Idk the beat is just weird. I have the iPhone 7 and I just updated it today. I also have the most recent Spotify update agent: We appreciate the heads-up. Just to make sure, is this issue happening on other devices? /MT user: Yes it is agent: Thanks. We'll get this reported. Great detective work! /DF ### Response: The customer is complaining that these girl songs beat got changed and it's more high pitched now. The asked for the phone model, operating system and spotify version he his using.

user: Need your help with Envy 5530 server connection error. Already tried HP print and scan doctor and didn't work agent: Hi there, thanks for reaching out. I'd like to help :) Are you getting this error when you try to turn on Web Services? user: It's when I try to scan to email. Connection server error. When I print it's ok, even printing by Wi-Fi agent: Hi, there! Which version of Windows is installed on your PC? Please click the link below and send us a direct message. user: Windows 10 agent: To fix this issue, try setting Up Scan to E-mail again, using HP Software Wizard in Windows. Follow: I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.

Customer is complaining about the connection server error. Agents asks to try setting up scan to E-mail again, using HP software wizard in windows follow:URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Need your help with Envy 5530 server connection error. Already tried HP print and scan doctor and didn't work agent: Hi there, thanks for reaching out. I'd like to help :) Are you getting this error when you try to turn on Web Services? user: It's when I try to scan to email. Connection server error. When I print it's ok, even printing by Wi-Fi agent: Hi, there! Which version of Windows is installed on your PC? Please click the link below and send us a direct message. user: Windows 10 agent: To fix this issue, try setting Up Scan to E-mail again, using HP Software Wizard in Windows. Follow: I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help. ### Response: Customer is complaining about the connection server error. Agents asks to try setting up scan to E-mail again, using HP software wizard in windows follow:URL.

user: And here I thought yesterday's ride was awful. Running late af with dangerous driver. agent: Please report this to our Critical Response Line by clicking the "Call Me" button and entering your number at user: Is there a way to submit this electronically? I prefer to file my complaint in writing. agent: Please feel free to send this through our Help Center ticket request form at This will be sent directly to the appropriate Support Team. user: Is that a "no"? Because your response does not answer my question. agent: You can submit an email to our Support Team at

Customer complaining about yesterday s ride was awful and running late with dangerous driver. Agent suggests that please report this to our critical response line and also feel free to send this through our help center ticket request from url.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: And here I thought yesterday's ride was awful. Running late af with dangerous driver. agent: Please report this to our Critical Response Line by clicking the "Call Me" button and entering your number at user: Is there a way to submit this electronically? I prefer to file my complaint in writing. agent: Please feel free to send this through our Help Center ticket request form at This will be sent directly to the appropriate Support Team. user: Is that a "no"? Because your response does not answer my question. agent: You can submit an email to our Support Team at ### Response: Customer complaining about yesterday s ride was awful and running late with dangerous driver. Agent suggests that please report this to our critical response line and also feel free to send this through our help center ticket request from url.

user: worst flight ever, broking seats, no in-flight entertainment for eight hours, rude staff, broken suitcases & trip hazard in front of emergency exit. Will only fly to Orlando now! agent: Hi Stephen, sorry to hear about your experience with us. Can you please provide us with your flight number and date? We'll then pass this to our Customer Experience team for their attention. user: BA2037 10/11/2017 & BA2036 24/11/2017 agent: Thanks for providing us with your flight information, Stephen. We'll be sure to pass on your feedback to the relevant managers. I know it won't change how your journey was affected but it will highlight areas that need improvement. user: I look forward to the relevant managers response. agent: Hi Stephen, I'm afraid you won't receive a response from one of our managers. This had been passed on internally for feedback purposes only. user: How would I go about receiving compensation for the poor service and the broken in flight entertainment system on a long haul flight ? agent: Please DM us your booking ref, full name, email address and flight details and we'll be able to look in to this for you, Stephen.

Customer is complaining about the experience in the flight ever like broken seats, no entertainment for 8 hours, rude staff etc. Agent suggest him to DM his booking ref, full name, email address and flight details and they will be able to look in to this.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: worst flight ever, broking seats, no in-flight entertainment for eight hours, rude staff, broken suitcases & trip hazard in front of emergency exit. Will only fly to Orlando now! agent: Hi Stephen, sorry to hear about your experience with us. Can you please provide us with your flight number and date? We'll then pass this to our Customer Experience team for their attention. user: BA2037 10/11/2017 & BA2036 24/11/2017 agent: Thanks for providing us with your flight information, Stephen. We'll be sure to pass on your feedback to the relevant managers. I know it won't change how your journey was affected but it will highlight areas that need improvement. user: I look forward to the relevant managers response. agent: Hi Stephen, I'm afraid you won't receive a response from one of our managers. This had been passed on internally for feedback purposes only. user: How would I go about receiving compensation for the poor service and the broken in flight entertainment system on a long haul flight ? agent: Please DM us your booking ref, full name, email address and flight details and we'll be able to look in to this for you, Stephen. ### Response: Customer is complaining about the experience in the flight ever like broken seats, no entertainment for 8 hours, rude staff etc. Agent suggest him to DM his booking ref, full name, email address and flight details and they will be able to look in to this.

user: It’s been long time since my last tweet let’s start our even with the new #UPDATE of #Apple IOS 11.1 20 hours without being able to use my iphone. Such great #UPDATE which troubles u more than serve u well. Chatted with over 5 advisors to solve my issue among them experts which couldn’t protect my personal data to be preserved agent: Reach out to us via DM and let us know what's going on. We may be able to help resolve your issue. user: the issue resolved by only restoring my iPhone which resulted in loss of data and memories. Really appreciated agent: DM us using the link below, so that we can look further into this with you. user: I’ve attached 4 pics shows the duration from what time till what time I spent with those advisors from 8 am till 11:30 and the final result restoring my iPhone such a great way to deal with apple users the new update is a smart way to force apple users to buy the new iPhone x. U were at the peak but no anymore:/ agent: Let us take a closer look at this for you. Join us in DM:

Customer is complaining that they are unable to use their iPhone with a new update of apple ios 11.1 and this issue is been chatted with 5 advisors which couldn't protect their personal data to be preserved. Agent updates to join in DM to have a closer look into this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: It’s been long time since my last tweet let’s start our even with the new #UPDATE of #Apple IOS 11.1 20 hours without being able to use my iphone. Such great #UPDATE which troubles u more than serve u well. Chatted with over 5 advisors to solve my issue among them experts which couldn’t protect my personal data to be preserved agent: Reach out to us via DM and let us know what's going on. We may be able to help resolve your issue. user: the issue resolved by only restoring my iPhone which resulted in loss of data and memories. Really appreciated agent: DM us using the link below, so that we can look further into this with you. user: I’ve attached 4 pics shows the duration from what time till what time I spent with those advisors from 8 am till 11:30 and the final result restoring my iPhone such a great way to deal with apple users the new update is a smart way to force apple users to buy the new iPhone x. U were at the peak but no anymore:/ agent: Let us take a closer look at this for you. Join us in DM: ### Response: Customer is complaining that they are unable to use their iPhone with a new update of apple ios 11.1 and this issue is been chatted with 5 advisors which couldn't protect their personal data to be preserved. Agent updates to join in DM to have a closer look into this issue.

user: Very concerned that this product can be sold to children,it is an aerosol can that has no age restriction in its purchase😳 It is an accident waiting to happen!! As it almost did today,a group of silly kids purchased this from our local shop,please look in to this agent: Hi Debbie. I'm sorry. I understand your concerns. Can you DM me which store you saw this in and what time at so I can investigate? TY Alisha user: Thankyou for your reply,this spray was purchased from Tesco express store Holm Way,Southwold Bicester between 3/4pm today😔 I have checked with the store and there is no prompt or age restriction connected to this item which I find pretty shocking :( agent: Hi there Debbie, I can totally see your concern. Can you DM us your full name & address so we can get this issue logged and reviewed? James user: I have messaged you James agent: Hi Debbie. I have responded to your DM. :) - Alisha.

Customer is concerned about the aerosol product which has no age restrictions. Agent is updating him to DM his full name & amp, address so that they can logged and reviewed.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Very concerned that this product can be sold to children,it is an aerosol can that has no age restriction in its purchase😳 It is an accident waiting to happen!! As it almost did today,a group of silly kids purchased this from our local shop,please look in to this agent: Hi Debbie. I'm sorry. I understand your concerns. Can you DM me which store you saw this in and what time at so I can investigate? TY Alisha user: Thankyou for your reply,this spray was purchased from Tesco express store Holm Way,Southwold Bicester between 3/4pm today😔 I have checked with the store and there is no prompt or age restriction connected to this item which I find pretty shocking :( agent: Hi there Debbie, I can totally see your concern. Can you DM us your full name & address so we can get this issue logged and reviewed? James user: I have messaged you James agent: Hi Debbie. I have responded to your DM. :) - Alisha. ### Response: Customer is concerned about the aerosol product which has no age restrictions. Agent is updating him to DM his full name & amp, address so that they can logged and reviewed.

user: Seriously, You've cancelled the 20:49 from BTM to Frome on the day I have a late shift, and the next one's at 23:20. agent: Hello. I am sorry for the cancellation, please travel to Westbury on 2124 and speak to Station Staff on arrival. - Jordan user: Thanks. As I have a season pass, will I have to make a formal complaint to have any hope of compensation or a goodwill gesture? agent: What type of Season Pass do you have please, Emily? - Jordan user: Monthly pass between Frome and BTM, expires on 4/11. I travel 5 days a week, sometimes including weekends & am often delayed on my way home. agent: Compensation would be given upon renewal if the punctuality and/ or reliability targets have not been met. - Jordan

Customer is complaining about the cancellation of a specific train. Agent states that they would provide compensation upon renewal.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Seriously, You've cancelled the 20:49 from BTM to Frome on the day I have a late shift, and the next one's at 23:20. agent: Hello. I am sorry for the cancellation, please travel to Westbury on 2124 and speak to Station Staff on arrival. - Jordan user: Thanks. As I have a season pass, will I have to make a formal complaint to have any hope of compensation or a goodwill gesture? agent: What type of Season Pass do you have please, Emily? - Jordan user: Monthly pass between Frome and BTM, expires on 4/11. I travel 5 days a week, sometimes including weekends & am often delayed on my way home. agent: Compensation would be given upon renewal if the punctuality and/ or reliability targets have not been met. - Jordan ### Response: Customer is complaining about the cancellation of a specific train. Agent states that they would provide compensation upon renewal.

user: #azTechHelp ¿ Como configuro una VPNGateway entre una red virtual de Azure y una red local personal? agent: Just checking, do the details on help in any way? If not, let 1 us know and we can look at this in more details, if needed. 2 user: en mi red virtual de azure tengo la subred "default" y ocupa todo el rango de direcciones, como la elimino si tengo una maquina virtual. agent: Could you please sum up your questions about VPN Gateway (in English) here: and send us the link? user: Is this the right link? Can you see my question with the title "How to configure VPN Gateway in my virtual net of" ? agent: Got it, thanks. We have flagged these details with our team and someone will be in touch through the forum. Looks like your forum has received a response. Can you review the response and confirm if you have any further concerns?

Needs instructions on how to configure the vpn gateway. Someone will respond through the forum.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp ¿ Como configuro una VPNGateway entre una red virtual de Azure y una red local personal? agent: Just checking, do the details on help in any way? If not, let 1 us know and we can look at this in more details, if needed. 2 user: en mi red virtual de azure tengo la subred "default" y ocupa todo el rango de direcciones, como la elimino si tengo una maquina virtual. agent: Could you please sum up your questions about VPN Gateway (in English) here: and send us the link? user: Is this the right link? Can you see my question with the title "How to configure VPN Gateway in my virtual net of" ? agent: Got it, thanks. We have flagged these details with our team and someone will be in touch through the forum. Looks like your forum has received a response. Can you review the response and confirm if you have any further concerns? ### Response: Needs instructions on how to configure the vpn gateway. Someone will respond through the forum.

user: do you all realize by outsourcing your call centers and messing with drivers pay it makes you look like you dont care for drivers like me! agent: We're so sorry about that! Can you please send us a DM with your email address and additional details so we can assist? user: Your going to give me the same excuse the call center has! You all dont care Im thinking of not being an uber driver no more! agent: We're so sorry about that! Please confirm your email address or phone number so we can further assist. user: 6174649622 just give me my money that i worked for and so i can finish getting that ouke oder out my car for the sake of my children that i have to drive to school and etc and my elderly nieghbors i drive to appointments and etc. I need my $$ today not later! You all dont care instant pay should be instant pay not owe let me declime his money transfer and make him wait and hope he fogets about it so we as uber can screw him as a driver *oh* I believe uber is trying to keep my pay and claim its being sent to my account and its really not i got 2 kids and i just found a few minutes ago from my wife i got a 3rd child on the way! agent: It seems a member of our team has reached out to you. Please check your email and follow up with them there.

Customer is complaining that he hasn't received his payments which had to be the instant pay. Agent requests for the email address and phone number for further assistance. Also states to check the mail and follow up with the team reached out to him.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: do you all realize by outsourcing your call centers and messing with drivers pay it makes you look like you dont care for drivers like me! agent: We're so sorry about that! Can you please send us a DM with your email address and additional details so we can assist? user: Your going to give me the same excuse the call center has! You all dont care Im thinking of not being an uber driver no more! agent: We're so sorry about that! Please confirm your email address or phone number so we can further assist. user: 6174649622 just give me my money that i worked for and so i can finish getting that ouke oder out my car for the sake of my children that i have to drive to school and etc and my elderly nieghbors i drive to appointments and etc. I need my $$ today not later! You all dont care instant pay should be instant pay not owe let me declime his money transfer and make him wait and hope he fogets about it so we as uber can screw him as a driver *oh* I believe uber is trying to keep my pay and claim its being sent to my account and its really not i got 2 kids and i just found a few minutes ago from my wife i got a 3rd child on the way! agent: It seems a member of our team has reached out to you. Please check your email and follow up with them there. ### Response: Customer is complaining that he hasn't received his payments which had to be the instant pay. Agent requests for the email address and phone number for further assistance. Also states to check the mail and follow up with the team reached out to him.

user: I can’t download any workouts on the app. Help! agent: We are here for you, Angeline. Do you receive a specific error message during the download of a workout? If so, could you please send us a screenshot of it? user: agent: Here to help. Have you tried downloading the workouts via WiFi? user: Yes, I have. Doesn’t work, either. agent: What device, OS, and version of the NTC app are you using? user: iPhone 7 iOS 11.0.3 NTC 5.7.0 agent: Just to clarify, are you able to update to iOS 11.1?

The customer is complaining that they can't download any workout apps even wifi doesn't work either. The agent asked to send a screen shot of the error they are facing.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I can’t download any workouts on the app. Help! agent: We are here for you, Angeline. Do you receive a specific error message during the download of a workout? If so, could you please send us a screenshot of it? user: agent: Here to help. Have you tried downloading the workouts via WiFi? user: Yes, I have. Doesn’t work, either. agent: What device, OS, and version of the NTC app are you using? user: iPhone 7 iOS 11.0.3 NTC 5.7.0 agent: Just to clarify, are you able to update to iOS 11.1? ### Response: The customer is complaining that they can't download any workout apps even wifi doesn't work either. The agent asked to send a screen shot of the error they are facing.

user: it's really disgraceful that there are still trains where the journey takes nearly an hour yet you provide no on-train toilets agent: Hi Jason, we have committed to having a toilet on every mainland train in the future and you can see our plans here > 1/2 2/2 user: Over the next 7 years.... When will the toilet situation be sorted? A family member has MS, they couldn't travel with the current situation agent: The aim for this is 2020. user: I mean it's good that you have a plan but isn't it discriminatory to not have disabled toilets when you already have disabled seating? 1/2 2/2 surely you're not allowed to say you offer services for the disabled on these trains/services? agent: Hi Jay, please see link regarding facilities for anyone that requires assistance. We do aim to have accessible toilets on all long 1/2 distance trains however some suburban trains do not have any toilet facilities 2/2

Customer is complaining about that there are still trains where the journey takes nearly hours yet their are no toilets on trains. Agent says distance trains have toilets only some urban trains do not have any toilets facilities.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: it's really disgraceful that there are still trains where the journey takes nearly an hour yet you provide no on-train toilets agent: Hi Jason, we have committed to having a toilet on every mainland train in the future and you can see our plans here > 1/2 2/2 user: Over the next 7 years.... When will the toilet situation be sorted? A family member has MS, they couldn't travel with the current situation agent: The aim for this is 2020. user: I mean it's good that you have a plan but isn't it discriminatory to not have disabled toilets when you already have disabled seating? 1/2 2/2 surely you're not allowed to say you offer services for the disabled on these trains/services? agent: Hi Jay, please see link regarding facilities for anyone that requires assistance. We do aim to have accessible toilets on all long 1/2 distance trains however some suburban trains do not have any toilet facilities 2/2 ### Response: Customer is complaining about that there are still trains where the journey takes nearly hours yet their are no toilets on trains. Agent says distance trains have toilets only some urban trains do not have any toilets facilities.

user: Where do I write to address a customer service issue to higher management? agent: Hi Chris. Which U.S. based card is this concerning? Please do not release any personal or card information. Hi I never heard back from you. Let me know if I can assist. All the best. user: It was the Delta sky miles card. agent: Good Morning. What is this concerning and I may be able to help? user: Signed up for new card with Delta to book immediately book tix. Card number didn't come up. Customer svce refused to help. agent: Good morning, thanks for reaching out. Please call our New Accounts Team at 877-399-3086, for assistance. They're available, Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET). Sorry for the inconvenience.

Signed up for an AmexCard with Delta but it didn't go through. Told to phone the new accounts team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Where do I write to address a customer service issue to higher management? agent: Hi Chris. Which U.S. based card is this concerning? Please do not release any personal or card information. Hi I never heard back from you. Let me know if I can assist. All the best. user: It was the Delta sky miles card. agent: Good Morning. What is this concerning and I may be able to help? user: Signed up for new card with Delta to book immediately book tix. Card number didn't come up. Customer svce refused to help. agent: Good morning, thanks for reaching out. Please call our New Accounts Team at 877-399-3086, for assistance. They're available, Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET). Sorry for the inconvenience. ### Response: Signed up for an AmexCard with Delta but it didn't go through. Told to phone the new accounts team.

user: Fuck agent: Where did you try ordering your device? Did you try ordering online? -KY user: Noooo I went to the store to buy it. I wanted it today! ! agent: Have you tried another store near by? -KY user: They said there’s no apple watches available in the state. He said shipping times are 2 weeks - Month. agent: Hi there. Please send us a Direct Message, so that we can further assist you. --RB Hey, we saw your post in regards to getting the Apple watches. You also have the option of contacting stores near you to see (1/2) if they have the Watch available. You can find the stores nearest to you in the link provided: SR (2/2) Hey was u able to get in contact with the store nearest to ur location regarding the apple watch? Plz let us no Resolution Supervisor --KR user: No apple watches available. agent: Hey you do have the option to order the apple watch online or via our telesales department. Resolution Supervisor --KR

Customer is inquiring about buying options for apple watches on the same day since he didn't find it in the local store. Agent shares a link to find the nearest stores and also suggests to try ordering online or via telesales department.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Fuck agent: Where did you try ordering your device? Did you try ordering online? -KY user: Noooo I went to the store to buy it. I wanted it today! ! agent: Have you tried another store near by? -KY user: They said there’s no apple watches available in the state. He said shipping times are 2 weeks - Month. agent: Hi there. Please send us a Direct Message, so that we can further assist you. --RB Hey, we saw your post in regards to getting the Apple watches. You also have the option of contacting stores near you to see (1/2) if they have the Watch available. You can find the stores nearest to you in the link provided: SR (2/2) Hey was u able to get in contact with the store nearest to ur location regarding the apple watch? Plz let us no Resolution Supervisor --KR user: No apple watches available. agent: Hey you do have the option to order the apple watch online or via our telesales department. Resolution Supervisor --KR ### Response: Customer is inquiring about buying options for apple watches on the same day since he didn't find it in the local store. Agent shares a link to find the nearest stores and also suggests to try ordering online or via telesales department.

user: Hello, I've booked Super Off-Peak Return tickets but it doesn't seem to have included seat reservations. Can I add seats? agent: Hi Alice. I can book these for you. What journey are you making please? Rach user: Great! 19.03 Paddington-Exeter Friday 17/11 and 16.01 Exeter-Paddington Sunday 19/11. Would prefer quiet coach, window, airline, facing forward. Thank you! agent: Hi Alice, apologies for the delayed response - How many passengers are travelling? Phil. user: Just me agent: Thanks Alice. We will book this for you now. Under the surname Beverton-Palmer? :) Rach user: That's right, thanks so much! Do I need to let you know contact details etc? agent: No problem Alice! No this won't be needed. All booked for you:

Customer is enquiring about Reserved return ticket of airline which she have not receive yet. Here agent is asking an apology and booking the seat with the customer name.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello, I've booked Super Off-Peak Return tickets but it doesn't seem to have included seat reservations. Can I add seats? agent: Hi Alice. I can book these for you. What journey are you making please? Rach user: Great! 19.03 Paddington-Exeter Friday 17/11 and 16.01 Exeter-Paddington Sunday 19/11. Would prefer quiet coach, window, airline, facing forward. Thank you! agent: Hi Alice, apologies for the delayed response - How many passengers are travelling? Phil. user: Just me agent: Thanks Alice. We will book this for you now. Under the surname Beverton-Palmer? :) Rach user: That's right, thanks so much! Do I need to let you know contact details etc? agent: No problem Alice! No this won't be needed. All booked for you: ### Response: Customer is enquiring about Reserved return ticket of airline which she have not receive yet. Here agent is asking an apology and booking the seat with the customer name.

user: agent: Hi John, could you please follow us as this allows us to get back in touch regarding your DM. Thanks ~ Dean user: Ok agent: Hi John, I'm afraid if used and depending on the item, the store may reject a return if the item.... user: This is the item agent: Hi John, I am sorry but it needs to be still in the original packaging in order for you to return it. - MC user: It's still is so what's the problem how about customer satisfaction agent: Due to the type of item and due to it having been removed from the packaging, the store can refuse to... user: agent: ... accept the return if the product has no fault present. I can only apologise for any inconvenience ~ Dean user: It is still in the same package so where do I go from here doi get a refund agent: If it has not been opened then you can return it - Hayley If it has not been opened then you can return it - Hayley

Customer is enquiring about returing an item. Agent updates the customer to return the item, if its not been opened.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Hi John, could you please follow us as this allows us to get back in touch regarding your DM. Thanks ~ Dean user: Ok agent: Hi John, I'm afraid if used and depending on the item, the store may reject a return if the item.... user: This is the item agent: Hi John, I am sorry but it needs to be still in the original packaging in order for you to return it. - MC user: It's still is so what's the problem how about customer satisfaction agent: Due to the type of item and due to it having been removed from the packaging, the store can refuse to... user: agent: ... accept the return if the product has no fault present. I can only apologise for any inconvenience ~ Dean user: It is still in the same package so where do I go from here doi get a refund agent: If it has not been opened then you can return it - Hayley If it has not been opened then you can return it - Hayley ### Response: Customer is enquiring about returing an item. Agent updates the customer to return the item, if its not been opened.

user: I need help agent: Help is here! What trouble are you having with your service? user: Ight look so my moms left our account and it’s just me on there. She didn’t make me an account owner tho so I can see my bill detail Or do other stuff, I wanna be able to do. You feel? *can’t my b agent: We would need to get the account moved over into your name to be able to do that inless you have the log in info from your mother. user: I do not. I do have the last four to her SSN if that’ll help? I know I needed that when I went into a Verizon store before. Lol agent: Let's discuss this in further detail. Please follow and DM us at your convenience.

Customer is requesting for assistance in accessing his moms account. Agent state that it could be done if the account gets moved to customer's name or by having log in info from his mother.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need help agent: Help is here! What trouble are you having with your service? user: Ight look so my moms left our account and it’s just me on there. She didn’t make me an account owner tho so I can see my bill detail Or do other stuff, I wanna be able to do. You feel? *can’t my b agent: We would need to get the account moved over into your name to be able to do that inless you have the log in info from your mother. user: I do not. I do have the last four to her SSN if that’ll help? I know I needed that when I went into a Verizon store before. Lol agent: Let's discuss this in further detail. Please follow and DM us at your convenience. ### Response: Customer is requesting for assistance in accessing his moms account. Agent state that it could be done if the account gets moved to customer's name or by having log in info from his mother.

user: Is it standard industry practice to call your customer liars? I send products back, there's proof they are returned Seems pretty cut and dry, why are you still charging me for products that are easily identified as returned to your warehouse? Hello? Earth to Death Star? What's on page 1 of the customer handbook? 1) Ignore customers. 2) See #1 agent: Hello Pam, you have come to the right place for expert assistance with your bill. Please DM your account number? user: Can you call me on the phone? I can’t send you a DM, you have to DM me. It only gives me the option to reply. agent: No worries, Pam. To send us a DM, please go to our page and follow us. We look forward to hearing from you soon.

Customer is asking that why they have charged him for the returned product and wanting to resolve the issue sooner. Agent asked back customer to DM his account number and to do so further asked to follow their page.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Is it standard industry practice to call your customer liars? I send products back, there's proof they are returned Seems pretty cut and dry, why are you still charging me for products that are easily identified as returned to your warehouse? Hello? Earth to Death Star? What's on page 1 of the customer handbook? 1) Ignore customers. 2) See #1 agent: Hello Pam, you have come to the right place for expert assistance with your bill. Please DM your account number? user: Can you call me on the phone? I can’t send you a DM, you have to DM me. It only gives me the option to reply. agent: No worries, Pam. To send us a DM, please go to our page and follow us. We look forward to hearing from you soon. ### Response: Customer is asking that why they have charged him for the returned product and wanting to resolve the issue sooner. Agent asked back customer to DM his account number and to do so further asked to follow their page.

user: your network has started again in my area oooo... Seems it's time to get rid of your sim card.. I didn't have service since yesterday morning agent: Sincere apologies. kindly provide your number, device type, exact location with landmark, error message, signal you can see and alternate number. AP user: 07051250777, Infinix Hot3, Alagbado AIT side, no signal at all, 08093955968 agent: We apologize for the inconvenience, our engineers are working on the issue.Kindly bear with us. Thank you.AP user: Make it snappy got loads of things to do agent: Okay . Thank you. AP user: It's not working yet.. Sincerely it's annoying n am fed up.. Chaiiii agent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. FA user: That's not true because till now the service didn't brink at all agent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. AP user: Now working.. It shouldn't go off again ooo agent: Thank you for the feed back.EE

Customer is complaining about mobile network service. Agents informs that his engineers are working on issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your network has started again in my area oooo... Seems it's time to get rid of your sim card.. I didn't have service since yesterday morning agent: Sincere apologies. kindly provide your number, device type, exact location with landmark, error message, signal you can see and alternate number. AP user: 07051250777, Infinix Hot3, Alagbado AIT side, no signal at all, 08093955968 agent: We apologize for the inconvenience, our engineers are working on the issue.Kindly bear with us. Thank you.AP user: Make it snappy got loads of things to do agent: Okay . Thank you. AP user: It's not working yet.. Sincerely it's annoying n am fed up.. Chaiiii agent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. FA user: That's not true because till now the service didn't brink at all agent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. AP user: Now working.. It shouldn't go off again ooo agent: Thank you for the feed back.EE ### Response: Customer is complaining about mobile network service. Agents informs that his engineers are working on issue.

user: have become too big and now too sleazy! Buyer beware if you purchase on eBay these days, sleazy sellers, no response from seller or eBay forget eBay use Amazon or Lazado eBay cannot be trusted!! !#sleazy#ripoff#noresponse# shopelsewhere#cannotbetrusted agent: Not what we like to hear as we'd hate losing you! Most of our sellers have high standards of selling and we offer protection if having issues with a transaction. Check for details.If you have a situation you need help with, DM us with details user: You guys are not interested I have left multiple msgs no response response seems you only care about money and not buyers agent: We’re definitely interested but I don’t see where you’ve DM’d us. I’m not sure where you’re sending messages currently but if you DM us detailed info, we’ll help in any way possible. user: Despite me telling you I paid for item and seller told me now cannot send for 2 or 3 months and did not respond to 8 emails I sent them, your sick response was if you do not hear back in 30 days let us know #sick#stupid#pissedoff agent: You have 30-days from the latest estimated delivery date to file a claim. If there is no est. delivery dates for some reason, then you have to give the seller 30-days from payment before you can open a claim: user: do not use eBay as they no longer provide support and now using sleazy sellers who take your money and don’t deliver items#sleazy#useothersites#nolongercare#useotherbuyingoptions#stealyiurmoney#nosupport uroller1950 is my account check out my bicycle purchase, but I doubt you care enough to check it out I would suggest that if seller ignores my 8 plus emails he has no interest in sending bike or returning money#getyouracttogether agent: As I mentioned previously, the seller has until the latest est. delivery date to get you the item. If you don’t receive it, you have 30-days to open a claim for a refund. I’d be happy to look into this if you DM the following registered info along with the item number: full name, email address, and zip/post code. We can’t share account specifics publically on a third party site like this (privacy and safety concerns). We recommend sellers reply to messages they receive but it isn’t required. Again, if they don’t get you the item by the latest estimated delivery date, you can pursue a refund from them. user: That’s your response, go back to the bank and count your money, I’m sure it’s safe, unlike your consumers! agent: Your money is safe and we have you fully covered by eBay Money Back Guarantee. Typically, we give the seller until the estimated delivery date to see if it arrives. As mentioned, our team here on Twitter is happy to take a look via DM, if you'd like.

The customer says he paid for an item and seller told him that they cannot send for 2 to 3 months. The agent replies that the customer have 30 days from the estimated delivery date to file a claim.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: have become too big and now too sleazy! Buyer beware if you purchase on eBay these days, sleazy sellers, no response from seller or eBay forget eBay use Amazon or Lazado eBay cannot be trusted!! !#sleazy#ripoff#noresponse# shopelsewhere#cannotbetrusted agent: Not what we like to hear as we'd hate losing you! Most of our sellers have high standards of selling and we offer protection if having issues with a transaction. Check for details.If you have a situation you need help with, DM us with details user: You guys are not interested I have left multiple msgs no response response seems you only care about money and not buyers agent: We’re definitely interested but I don’t see where you’ve DM’d us. I’m not sure where you’re sending messages currently but if you DM us detailed info, we’ll help in any way possible. user: Despite me telling you I paid for item and seller told me now cannot send for 2 or 3 months and did not respond to 8 emails I sent them, your sick response was if you do not hear back in 30 days let us know #sick#stupid#pissedoff agent: You have 30-days from the latest estimated delivery date to file a claim. If there is no est. delivery dates for some reason, then you have to give the seller 30-days from payment before you can open a claim: user: do not use eBay as they no longer provide support and now using sleazy sellers who take your money and don’t deliver items#sleazy#useothersites#nolongercare#useotherbuyingoptions#stealyiurmoney#nosupport uroller1950 is my account check out my bicycle purchase, but I doubt you care enough to check it out I would suggest that if seller ignores my 8 plus emails he has no interest in sending bike or returning money#getyouracttogether agent: As I mentioned previously, the seller has until the latest est. delivery date to get you the item. If you don’t receive it, you have 30-days to open a claim for a refund. I’d be happy to look into this if you DM the following registered info along with the item number: full name, email address, and zip/post code. We can’t share account specifics publically on a third party site like this (privacy and safety concerns). We recommend sellers reply to messages they receive but it isn’t required. Again, if they don’t get you the item by the latest estimated delivery date, you can pursue a refund from them. user: That’s your response, go back to the bank and count your money, I’m sure it’s safe, unlike your consumers! agent: Your money is safe and we have you fully covered by eBay Money Back Guarantee. Typically, we give the seller until the estimated delivery date to see if it arrives. As mentioned, our team here on Twitter is happy to take a look via DM, if you'd like. ### Response: The customer says he paid for an item and seller told him that they cannot send for 2 to 3 months. The agent replies that the customer have 30 days from the estimated delivery date to file a claim.

user: that’s a very short sale 😞 agent: Hello, i do apologise our prices are subject to change, as stated in our terms and conditions. - Emily user: Indeed, but to get a email at 9pm when the store is closed saying it’s on only to change the price by 9am? How was I meant to buy it? agent: Hi, can I take the catalogue number for the drone, so I can advise you better - Carl user: Hi,634/9772. At 9:20/30 last night I got a notification you had a tech sale, this drone was included at £349, by this morning it’s £499. agent: Hi, sorry you got the notification late, the sale was on for 3 days. (1/2) (2/2) In the future, you can reverse the product for the next day and we honour the price, or you could have purchased it online - Carl

The customer complains that it was a very short sale, he got a notification that he had a tech sale, the drone was included at $349, but by the next morning it's $499 and he could not purchase it since he left his wallet at office the previous day. The agent apologises since their prices are subject to change, as stated in their terms and conditions and requests to provide the catalogue number for the drone, so he can advise better and suggests that in future days the product can be reserved for the next days.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: that’s a very short sale 😞 agent: Hello, i do apologise our prices are subject to change, as stated in our terms and conditions. - Emily user: Indeed, but to get a email at 9pm when the store is closed saying it’s on only to change the price by 9am? How was I meant to buy it? agent: Hi, can I take the catalogue number for the drone, so I can advise you better - Carl user: Hi,634/9772. At 9:20/30 last night I got a notification you had a tech sale, this drone was included at £349, by this morning it’s £499. agent: Hi, sorry you got the notification late, the sale was on for 3 days. (1/2) (2/2) In the future, you can reverse the product for the next day and we honour the price, or you could have purchased it online - Carl ### Response: The customer complains that it was a very short sale, he got a notification that he had a tech sale, the drone was included at $349, but by the next morning it's $499 and he could not purchase it since he left his wallet at office the previous day. The agent apologises since their prices are subject to change, as stated in their terms and conditions and requests to provide the catalogue number for the drone, so he can advise better and suggests that in future days the product can be reserved for the next days.

user: is there a reason why ALL my endurance drills this week are 45 minutes? 😖 agent: We can take this one. Is this your first week of your Training plan? user: Nope. Week 2. agent: Did you adapt your plan on Sunday? user: How do I do that? agent: Just to clarify, did you perform all the workouts in the previous week? user: All except the benchmark ☹️ agent: Please perform this week and keep up in the loop if your next week looks the same.

Customer asking is there a reason why all endurance drills this weeks are 45 minutes. Agent is asking that is this his first week of training and also inform that please perform this week and keep up the loop for his next week looks the same.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a reason why ALL my endurance drills this week are 45 minutes? 😖 agent: We can take this one. Is this your first week of your Training plan? user: Nope. Week 2. agent: Did you adapt your plan on Sunday? user: How do I do that? agent: Just to clarify, did you perform all the workouts in the previous week? user: All except the benchmark ☹️ agent: Please perform this week and keep up in the loop if your next week looks the same. ### Response: Customer asking is there a reason why all endurance drills this weeks are 45 minutes. Agent is asking that is this his first week of training and also inform that please perform this week and keep up the loop for his next week looks the same.

user: I’m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held? agent: Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis user: Would you be able to give me the platform information? agent: The 18:09 from Westbury is currently expected to depart from platform 1. Lewis user: Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn’t be held for 2mins. agent: Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh user: Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury. agent: Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh

The customer says that the train delayed by 7 minutes and he missed out another one because of the delay and missed family dinner. The agent informs that a broken down cross country train in Bristol Parkway area has caused delays and cancellations.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held? agent: Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis user: Would you be able to give me the platform information? agent: The 18:09 from Westbury is currently expected to depart from platform 1. Lewis user: Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn’t be held for 2mins. agent: Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh user: Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury. agent: Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh ### Response: The customer says that the train delayed by 7 minutes and he missed out another one because of the delay and missed family dinner. The agent informs that a broken down cross country train in Bristol Parkway area has caused delays and cancellations.

user: Actually still totally missing the point. Loyal customers deserve more than a meaningless gift card when you have let them down agent: Hi Jo, I'm sorry that you feel we are missing the point. We do take all complaints seriously and see all customers as being loyal. 1/3 The gesture offered is a small token of our apologies for what has happened and see this as being suitable in this instance. 2/3 Can you please advise what you'd see as being a more suitable resolution? TY - Kelly 3/3 user: Something with some thought put into it, that acknowledges the annoyance & inconvenience of your failure and shows that you value the custom Not necessarily the same for each customer, you KNOW what each customer buys often, you have the power to choose something personal to them Just put a bit of thought into it. A bunch of flowers, a bottle of wine, that milk or box of cereals your customer really needed for the kids breakfast/lunchbox whatever Just sthing that shows you realise what a total & utter pain in the a**e it is when a v busy person is let down by a service provider Eg when they’ve had to change out of their pjs at 10.30pm to go & do the grocery shopping after a long day working & looking after family agent: Hi Jo, I appreciate not receiving the delivery must have been inconvenient. 1/2 We do feel however the resolution provided is a fair one given the circumstances. Kind regards - James 2/2

Customer complains about the gift cards which is not suitable for the loyal customers. Agent replied that not receiving the delivery will be inconvenient and said the resolution which is provided is a fair one.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Actually still totally missing the point. Loyal customers deserve more than a meaningless gift card when you have let them down agent: Hi Jo, I'm sorry that you feel we are missing the point. We do take all complaints seriously and see all customers as being loyal. 1/3 The gesture offered is a small token of our apologies for what has happened and see this as being suitable in this instance. 2/3 Can you please advise what you'd see as being a more suitable resolution? TY - Kelly 3/3 user: Something with some thought put into it, that acknowledges the annoyance & inconvenience of your failure and shows that you value the custom Not necessarily the same for each customer, you KNOW what each customer buys often, you have the power to choose something personal to them Just put a bit of thought into it. A bunch of flowers, a bottle of wine, that milk or box of cereals your customer really needed for the kids breakfast/lunchbox whatever Just sthing that shows you realise what a total & utter pain in the a**e it is when a v busy person is let down by a service provider Eg when they’ve had to change out of their pjs at 10.30pm to go & do the grocery shopping after a long day working & looking after family agent: Hi Jo, I appreciate not receiving the delivery must have been inconvenient. 1/2 We do feel however the resolution provided is a fair one given the circumstances. Kind regards - James 2/2 ### Response: Customer complains about the gift cards which is not suitable for the loyal customers. Agent replied that not receiving the delivery will be inconvenient and said the resolution which is provided is a fair one.

user: Dear Microsoft I've send a complaint about #Surface but I didn't got an answer. Now I would like to know if there are other solutions: agent: Hi André. Let's check on this. Were she able to obtain a service request number when she contacted technical support? Can you send it to us so we can take a look on what happen and provide you other options that we can do. user: I will send it when i'm back from thanksgiving diner. Happy thanksgiving agent: Gotcha! Happy thanks giving as well to you and to your family. We'll wait for that information. user: Thank you very much. It's been a lovely dinner. I've asked and she called support. The engineer said there isn't another solution so there is no support case. She left her credit card number because they can charge support but she wasn't satisfied with the answer 1) And she said that, that's why they didn't charge. I have the serial number of the #Surface, so if there is another solution to replace the defect battery without paying the same amount as a new one we would really like to hear that. We don't mind paying after guarantee. 2) But we do mind charging as much as a whole new #Surface 3) agent: In this case, we would recommend that you visit the nearest Microsoft Store in your area to have them check your device: Our Store personnel will evaluate your Surface device and will be able to provide you recommendations.

Customers wants to know if there are any other solutions because they have already send a complaint about surface but didn't get any answer. Agent recommended to visit the nearest store in their area to check their device. Store personnel with evaluate their surface device and will be able to provide them recommendations.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Dear Microsoft I've send a complaint about #Surface but I didn't got an answer. Now I would like to know if there are other solutions: agent: Hi André. Let's check on this. Were she able to obtain a service request number when she contacted technical support? Can you send it to us so we can take a look on what happen and provide you other options that we can do. user: I will send it when i'm back from thanksgiving diner. Happy thanksgiving agent: Gotcha! Happy thanks giving as well to you and to your family. We'll wait for that information. user: Thank you very much. It's been a lovely dinner. I've asked and she called support. The engineer said there isn't another solution so there is no support case. She left her credit card number because they can charge support but she wasn't satisfied with the answer 1) And she said that, that's why they didn't charge. I have the serial number of the #Surface, so if there is another solution to replace the defect battery without paying the same amount as a new one we would really like to hear that. We don't mind paying after guarantee. 2) But we do mind charging as much as a whole new #Surface 3) agent: In this case, we would recommend that you visit the nearest Microsoft Store in your area to have them check your device: Our Store personnel will evaluate your Surface device and will be able to provide you recommendations. ### Response: Customers wants to know if there are any other solutions because they have already send a complaint about surface but didn't get any answer. Agent recommended to visit the nearest store in their area to check their device. Store personnel with evaluate their surface device and will be able to provide them recommendations.

user: I don't know what have done to their website, but it's crawling and crashing on my machine with 16 cores and 24 GB RAM. So the problem appears to be that Firefox is running at 100% CPU for the website tab. This is suboptimal. agent: Hi Iain, I would like to log your feedback for our IT team, could you please DM your full name, address and postcode? Thanks - Dani user: Nice try, but you won't be stealing my identity today. Using FF 52.4.0 (64bit/Linux) and here's my stats with only Tesco groceries open: agent: Hi Iain, I'm afraid without those details we couldn't log your feedback. - Peter user: Have you considered that your feedback logging mechanism is broken? The problem is in the website, not in me. agent: Hi Iain, we are aware of some issues with our website that we are currently working on. I've logged your feedback anonymously. Thanks - Emma user: Thanks. There's probably a middle ground between full name, address and postcode and complete anonymity, but this will do. If it is helpful to your website team, I'm happy to try things out. Contact details at agent: Hi Iain, without completing data protection, we're unable to log this against your account or check for account errors. TY - Kelly.

Tesco's website is badly set up and crashing a person's computer. The agent asks for intrusive personal details to log the problem which the customer refuses to provide so the agent does not do anything helpful at all.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I don't know what have done to their website, but it's crawling and crashing on my machine with 16 cores and 24 GB RAM. So the problem appears to be that Firefox is running at 100% CPU for the website tab. This is suboptimal. agent: Hi Iain, I would like to log your feedback for our IT team, could you please DM your full name, address and postcode? Thanks - Dani user: Nice try, but you won't be stealing my identity today. Using FF 52.4.0 (64bit/Linux) and here's my stats with only Tesco groceries open: agent: Hi Iain, I'm afraid without those details we couldn't log your feedback. - Peter user: Have you considered that your feedback logging mechanism is broken? The problem is in the website, not in me. agent: Hi Iain, we are aware of some issues with our website that we are currently working on. I've logged your feedback anonymously. Thanks - Emma user: Thanks. There's probably a middle ground between full name, address and postcode and complete anonymity, but this will do. If it is helpful to your website team, I'm happy to try things out. Contact details at agent: Hi Iain, without completing data protection, we're unable to log this against your account or check for account errors. TY - Kelly. ### Response: Tesco's website is badly set up and crashing a person's computer. The agent asks for intrusive personal details to log the problem which the customer refuses to provide so the agent does not do anything helpful at all.

user: I would like to follow up the complaint I submitted with reference number 00547801. Thank you agent: Hi Mini, please accept our sincerest apologize for the inconvenience caused. We have make sure the meals >> >> had already reserved earlier but ended up with nothing. We will forwarded your case to our relevant team to>> >> follow up and check what was going on. Your patience is highly appreciated and sorry once again. -Jimy user: Thank you The complaint also included the preferred seat that was already paid for but was given another seat number upon check-in. agent: Yes, we will be investigating on that too, Mini. You'll be responded accordingly via Email once done. Thank you. -Miza

Customer is enquiring about follow up of the complaint that he raised. Agent informed that they will forward the case to relevant team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I would like to follow up the complaint I submitted with reference number 00547801. Thank you agent: Hi Mini, please accept our sincerest apologize for the inconvenience caused. We have make sure the meals >> >> had already reserved earlier but ended up with nothing. We will forwarded your case to our relevant team to>> >> follow up and check what was going on. Your patience is highly appreciated and sorry once again. -Jimy user: Thank you The complaint also included the preferred seat that was already paid for but was given another seat number upon check-in. agent: Yes, we will be investigating on that too, Mini. You'll be responded accordingly via Email once done. Thank you. -Miza ### Response: Customer is enquiring about follow up of the complaint that he raised. Agent informed that they will forward the case to relevant team.

user: Flight #4354 has been delayed since this morning......I am missing events and jobs. Get me on now, please agent: We're so sorry for your frustration, LoLo. Our Agents at the airport will get you in the skies just as soon as possible; hang in there. user: I’ve been “hanging in there” since 7am. They keep putting me on standby over, and over, and over, and over again. My patience is running low I’m still hanging in there....... please help me out..... managers, supervisors and gate employees aren’t helping! agent: You are put on "priority standby" status in these situations, and we'll work to reaccommodate ASAP. So sorry for the trouble today. user: How can I be put on that list? Do I give you my info? agent: The Agents will automatically do this for you, LoLo. user: This is my 5th stand by flight....I haven’t been priority at any of these flights. I’m on stand by again for my 10:10 flight. agent: We assure you that you are being given a priority, LoLo. We just have to work with everyone else awaiting accommodation as well.

Customer is complaining about delaying of the flight. Agent is updated that they will put on priority standby status and they will work to re accommodate ASAP.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Flight #4354 has been delayed since this morning......I am missing events and jobs. Get me on now, please agent: We're so sorry for your frustration, LoLo. Our Agents at the airport will get you in the skies just as soon as possible; hang in there. user: I’ve been “hanging in there” since 7am. They keep putting me on standby over, and over, and over, and over again. My patience is running low I’m still hanging in there....... please help me out..... managers, supervisors and gate employees aren’t helping! agent: You are put on "priority standby" status in these situations, and we'll work to reaccommodate ASAP. So sorry for the trouble today. user: How can I be put on that list? Do I give you my info? agent: The Agents will automatically do this for you, LoLo. user: This is my 5th stand by flight....I haven’t been priority at any of these flights. I’m on stand by again for my 10:10 flight. agent: We assure you that you are being given a priority, LoLo. We just have to work with everyone else awaiting accommodation as well. ### Response: Customer is complaining about delaying of the flight. Agent is updated that they will put on priority standby status and they will work to re accommodate ASAP.

user: 4. charged my husband and I double to check bags @ gate. Told we agreed to this “like 7 times” when we booked. #aircomplaints agent: The Basic Economy rules are listed under the blue hyper link with the I to the left of it with the circle around it and next to select. user: Is this in your imagination? Or is it in teeny tiny print that we shouldn’t have missed? Never heard of Group 9 being the one group who can’t use overhead bins. agent: Prior to selecting the flight, Basic Economy is stated in blue next to the time and a large pop up box comes up with all the details. user: No info for carry-on... well not until customers are surprised at the gate! Would like $100 back please. #aircomplaints agent: The details are made available prior to selecting your flights. Please continue working with Expedia for more info.

Customer is complaining about airline as they charged them and also checks their bags at the gate. Agent makes her understood the basic economy rules of flight and takes feedback.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 4. charged my husband and I double to check bags @ gate. Told we agreed to this “like 7 times” when we booked. #aircomplaints agent: The Basic Economy rules are listed under the blue hyper link with the I to the left of it with the circle around it and next to select. user: Is this in your imagination? Or is it in teeny tiny print that we shouldn’t have missed? Never heard of Group 9 being the one group who can’t use overhead bins. agent: Prior to selecting the flight, Basic Economy is stated in blue next to the time and a large pop up box comes up with all the details. user: No info for carry-on... well not until customers are surprised at the gate! Would like $100 back please. #aircomplaints agent: The details are made available prior to selecting your flights. Please continue working with Expedia for more info. ### Response: Customer is complaining about airline as they charged them and also checks their bags at the gate. Agent makes her understood the basic economy rules of flight and takes feedback.

user: how do I make a complaint? You lot are shit agent: Could you please DM us with more information with regards to your complaint. - Zeeshan user: Can u reply? agent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ user: Gonna reply? agent: Hiya I am just wondering if you saw my response? Thanks - LJ

The customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: how do I make a complaint? You lot are shit agent: Could you please DM us with more information with regards to your complaint. - Zeeshan user: Can u reply? agent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ user: Gonna reply? agent: Hiya I am just wondering if you saw my response? Thanks - LJ ### Response: The customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.

user: full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x agent: Hey, can you please send us a DM so we can further assist you? -AL user: dm'ed but no response agent: Hey, How long have you been experiencing this issue ? Can you please provide me with your closest cross street and ZIP code? -AL user: its been a while. also i did direct message u like u asked agent: Sorry for the delay in message, we're here for you and want to resolve your issue. -AL user: I’ve had this problem for a few months and then my iPhone 7 took a crap cuz the board went out Now I upgraded to the iPhone 8 plus and I’m still having reception issues agent: Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA user: Nope agent: Have you done any troubleshooting steps or visit Sprint store at all during the time you have been having issues? -OA user: Yes. I also had to get a new phone last week agent: Please message me in the direct message so I can better assist. -OA

The customer is complaining that they have an reception issue. The agent asking the customer to message them in the direct so that they can assist better.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x agent: Hey, can you please send us a DM so we can further assist you? -AL user: dm'ed but no response agent: Hey, How long have you been experiencing this issue ? Can you please provide me with your closest cross street and ZIP code? -AL user: its been a while. also i did direct message u like u asked agent: Sorry for the delay in message, we're here for you and want to resolve your issue. -AL user: I’ve had this problem for a few months and then my iPhone 7 took a crap cuz the board went out Now I upgraded to the iPhone 8 plus and I’m still having reception issues agent: Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA user: Nope agent: Have you done any troubleshooting steps or visit Sprint store at all during the time you have been having issues? -OA user: Yes. I also had to get a new phone last week agent: Please message me in the direct message so I can better assist. -OA ### Response: The customer is complaining that they have an reception issue. The agent asking the customer to message them in the direct so that they can assist better.

user: not sure if iOS bug or specifically relating to the X but when I’m listening to music on Spotify and accept a call. The only way to get the musi to resume is to completely force close the app and reopen it agent: Hey, help's here! Can you let us know the iOS and Spotify versions you're using? We'll see what we can suggest /GK user: iOS 11.2, Spotify version 8.4.25.906 agent: Thanks for the info. Does restarting your iPhone make any difference? Keep us posted /XF user: No, I have to close the app each time I finish talking on a call in order for Spotify to give me the option to play/pause the music again. Otherwise it says it’s playing and the time goes on with no music playing and won’t let me pause it agent: Best thing to try here is a reinstall. Just follow the steps at user: This doesn’t do anything. Just tried to replicate the fault on my girlfriends iPhone 5s and it works as it should. Has anyone at Spotify tried this on an iPhone X? Play music>accept a call>end call>music should resume playing and allow you to pause it agent: Can you DM us your account's username or email address? We'll check things backstage /MU

The customer is complaining that his music player not functioning properly and they won't let them to pause it. The agent asked to dm their user name or email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: not sure if iOS bug or specifically relating to the X but when I’m listening to music on Spotify and accept a call. The only way to get the musi to resume is to completely force close the app and reopen it agent: Hey, help's here! Can you let us know the iOS and Spotify versions you're using? We'll see what we can suggest /GK user: iOS 11.2, Spotify version 8.4.25.906 agent: Thanks for the info. Does restarting your iPhone make any difference? Keep us posted /XF user: No, I have to close the app each time I finish talking on a call in order for Spotify to give me the option to play/pause the music again. Otherwise it says it’s playing and the time goes on with no music playing and won’t let me pause it agent: Best thing to try here is a reinstall. Just follow the steps at user: This doesn’t do anything. Just tried to replicate the fault on my girlfriends iPhone 5s and it works as it should. Has anyone at Spotify tried this on an iPhone X? Play music>accept a call>end call>music should resume playing and allow you to pause it agent: Can you DM us your account's username or email address? We'll check things backstage /MU ### Response: The customer is complaining that his music player not functioning properly and they won't let them to pause it. The agent asked to dm their user name or email address.

user: How I’m paying for you raised my fees and took away the one channel my mom actually watches?! My contract almost up too... #bye agent: We don't want to see you go. What channel are you referring to? Let us know, we want to help. user: I received the information as to why the channel was removed but you increase my bill now I’m paying $250 no thank you agent: Did your contract expire? user: It’s about to agent: Have you spoken to anyone on this issue? user: No agent: Understood, are you authorized on the account by chance? user: Yes I am agent: Great! Our billing office is currently closed, however we can create you a link to use for the morning is that ok? user: Sure thank you for your help agent: Here you are, see you in the morning!

Customer is complaining about the removal of certain channels even after paying the fee for them. Agent states that their billing office is currently closed and requests to reach back in the next morning.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How I’m paying for you raised my fees and took away the one channel my mom actually watches?! My contract almost up too... #bye agent: We don't want to see you go. What channel are you referring to? Let us know, we want to help. user: I received the information as to why the channel was removed but you increase my bill now I’m paying $250 no thank you agent: Did your contract expire? user: It’s about to agent: Have you spoken to anyone on this issue? user: No agent: Understood, are you authorized on the account by chance? user: Yes I am agent: Great! Our billing office is currently closed, however we can create you a link to use for the morning is that ok? user: Sure thank you for your help agent: Here you are, see you in the morning! ### Response: Customer is complaining about the removal of certain channels even after paying the fee for them. Agent states that their billing office is currently closed and requests to reach back in the next morning.

user: now delayed 1 1/2 hours! You need new equipment. This is really messing up my schedule in Orlando. #782 agent: Truly sorry to hear about your experience. Your safety is our top priority. I know our crew is working hard. -Kimball user: Now it says 10:56am. That's 3 1/2 hours. Totally unacceptable. I appreciate the safety piece. But get new equipment. agent: We are very sorry. And, the new departure time is 956am. Our customer advocacy team will reach out to guest w/compensation. ~Angel user: What is Alaska air going to do? This was to be my gold 75k trip for this year.... 5th late flight last 3 months. 4 have been mechanical. agent: As I mentioned, you'll hear from our customer advocacy team. Safety is always our top priority & we'll never compromise this. ~Angel user: Thank you after 3 1/2 hour delay to stop boarding while TSA uses sniffer dogs is poor timing. agent: Darn! We understand that's frustrating. We'll have you on your way as soon as we can. ~Angel

Customer is complaining about the delay of 1 1/2 hours which is messing up their schedule in Orlando. Agent updates the new departure time is 956am and their customer advocacy team will reach out to them with compensation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: now delayed 1 1/2 hours! You need new equipment. This is really messing up my schedule in Orlando. #782 agent: Truly sorry to hear about your experience. Your safety is our top priority. I know our crew is working hard. -Kimball user: Now it says 10:56am. That's 3 1/2 hours. Totally unacceptable. I appreciate the safety piece. But get new equipment. agent: We are very sorry. And, the new departure time is 956am. Our customer advocacy team will reach out to guest w/compensation. ~Angel user: What is Alaska air going to do? This was to be my gold 75k trip for this year.... 5th late flight last 3 months. 4 have been mechanical. agent: As I mentioned, you'll hear from our customer advocacy team. Safety is always our top priority & we'll never compromise this. ~Angel user: Thank you after 3 1/2 hour delay to stop boarding while TSA uses sniffer dogs is poor timing. agent: Darn! We understand that's frustrating. We'll have you on your way as soon as we can. ~Angel ### Response: Customer is complaining about the delay of 1 1/2 hours which is messing up their schedule in Orlando. Agent updates the new departure time is 956am and their customer advocacy team will reach out to them with compensation.

user: do the new updates have macOS High Sierra support? agent: Please let us know the product that you are using. user: Photoshop CC agent: Please check the document here . Thanks user: Doesn’t answer my question. Does the new PS CC 2018 released yesterday support macOS High Sierra? agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. user: Thanks agent: Hi Ian, Yes it does, please refer the system requirements: Thanks.

Customer is questioning that does the new updates have macOS High sierra support. Agent updates that they are looping in an expert and updates that it does support macOS High Sierra and requests to refer the system requirements in the given URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: do the new updates have macOS High Sierra support? agent: Please let us know the product that you are using. user: Photoshop CC agent: Please check the document here . Thanks user: Doesn’t answer my question. Does the new PS CC 2018 released yesterday support macOS High Sierra? agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. user: Thanks agent: Hi Ian, Yes it does, please refer the system requirements: Thanks. ### Response: Customer is questioning that does the new updates have macOS High sierra support. Agent updates that they are looping in an expert and updates that it does support macOS High Sierra and requests to refer the system requirements in the given URL.

user: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones. agent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running? user: 2016. And Windows 10. Which was preinstalled on the machine. agent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link: user: Was this the horribly long recent update? I went to Settings>Windows Update. It says my device is up to date. agent: Let's get that resolved. You may check this article that may help you repair an Office application: user: Thank you! This helped. Okay it’s hanging up again, but this happens, sadly, with heavily edited documents! agent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you’ve encountered: user: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query. agent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍 user: I had to delete Malwarebytes. I couldn’t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren’t Microsoft and Microsoft tells me to go back to Office. It’s a project. For Monday. 2/ agent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked.

Word freezing after a Microsoft update. A link to repairing an office application.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones. agent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running? user: 2016. And Windows 10. Which was preinstalled on the machine. agent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link: user: Was this the horribly long recent update? I went to Settings>Windows Update. It says my device is up to date. agent: Let's get that resolved. You may check this article that may help you repair an Office application: user: Thank you! This helped. Okay it’s hanging up again, but this happens, sadly, with heavily edited documents! agent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you’ve encountered: user: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query. agent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍 user: I had to delete Malwarebytes. I couldn’t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren’t Microsoft and Microsoft tells me to go back to Office. It’s a project. For Monday. 2/ agent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked. ### Response: Word freezing after a Microsoft update. A link to repairing an office application.

user: when you charge £1.65 for three onions I don't expect them to look like this RIDICULOUS 😷😷 agent: I'm really sorry, Kera. Can you send us the barcode number please? Which store did you buy them from? user: They were in a pack we have a veg box so throw packaging out we bought them from thornhill Excalibur drive! agent: Thanks Kera. Can you identify them from here please: user: It's the second one where there is three onions in a netting bag! agent: Thanks, could you DM me on the below link your Nectar card number please? Mariya user: We don't have a nectar card as we only recently moved to this area and didn't shop at sainsbhry previously :) agent: That's alright Kera, if you DM your full address using the below link I'll send a gift card out instead. Steven

Customer is complaining about the unions which cost is 1.65 for 3 onions. Agent says to DM full address using below link will be send a gift card out instead.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when you charge £1.65 for three onions I don't expect them to look like this RIDICULOUS 😷😷 agent: I'm really sorry, Kera. Can you send us the barcode number please? Which store did you buy them from? user: They were in a pack we have a veg box so throw packaging out we bought them from thornhill Excalibur drive! agent: Thanks Kera. Can you identify them from here please: user: It's the second one where there is three onions in a netting bag! agent: Thanks, could you DM me on the below link your Nectar card number please? Mariya user: We don't have a nectar card as we only recently moved to this area and didn't shop at sainsbhry previously :) agent: That's alright Kera, if you DM your full address using the below link I'll send a gift card out instead. Steven ### Response: Customer is complaining about the unions which cost is 1.65 for 3 onions. Agent says to DM full address using below link will be send a gift card out instead.