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user: I am 8 days without cell service because my Phone is locked to T-Mobile, although I fully own the phone. End this crap concept! agent: We'll check this out right away, DM me so we can dig in *TaylorBest user: 9 Days without cell service still. That is more than 1/3 rd of my trip duration. If I was will it take 9 mins to resolve this? Note: i got a local phone for ~$200 that lasted one day before it broke! And data won't work. agent: Nine days is too long without service! Please send a DM and let us know exactly what's going on! *RachaelTansey user: I got offered an option to unlock my phone in black market for ~$100. I would have done it instead of this situation if i could trust them. agent: We'd love to offer our support and help in any way that we can. Please send a DM with more details *RachaelTansey user: Sorry for the noise but this feature is abusive and doesnt align with current T-Mobile anti-carrier philosophy. (Why I chose T-Mobile) agent: I see your DM & we'll work with you there to get more info on this matter *RachaelTansey

Customer is complaining that from 8 days without cell service because his phone is locked to t-mobile, although it fully own the phone. Agent updated that they had DM an damp they will work with there to get more info on this matter.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am 8 days without cell service because my Phone is locked to T-Mobile, although I fully own the phone. End this crap concept! agent: We'll check this out right away, DM me so we can dig in *TaylorBest user: 9 Days without cell service still. That is more than 1/3 rd of my trip duration. If I was will it take 9 mins to resolve this? Note: i got a local phone for ~$200 that lasted one day before it broke! And data won't work. agent: Nine days is too long without service! Please send a DM and let us know exactly what's going on! *RachaelTansey user: I got offered an option to unlock my phone in black market for ~$100. I would have done it instead of this situation if i could trust them. agent: We'd love to offer our support and help in any way that we can. Please send a DM with more details *RachaelTansey user: Sorry for the noise but this feature is abusive and doesnt align with current T-Mobile anti-carrier philosophy. (Why I chose T-Mobile) agent: I see your DM & we'll work with you there to get more info on this matter *RachaelTansey ### Response: Customer is complaining that from 8 days without cell service because his phone is locked to t-mobile, although it fully own the phone. Agent updated that they had DM an damp they will work with there to get more info on this matter.

user: Uh thanks for no entertainment during a 4 hour flight agent: Hey there. I am very sorry to see this. Have you contacted a FA for assistance? *HFG user: I️ did and no response on the issue :/ agent: My apologies. Are you still on board? *HFG user: I️ am not agent: ...during your flight. *AMV 2/2 We always advise our passengers to reach out to one of our Crew Members for immediate assistance. We apologize for any inconvenience... 1/2 user: What agent: Hello, there. How can we help? *AOS

Customer is complaining about no entertainment during a 4 hour flight. Agent updated to contact FA and crew members for any assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Uh thanks for no entertainment during a 4 hour flight agent: Hey there. I am very sorry to see this. Have you contacted a FA for assistance? *HFG user: I️ did and no response on the issue :/ agent: My apologies. Are you still on board? *HFG user: I️ am not agent: ...during your flight. *AMV 2/2 We always advise our passengers to reach out to one of our Crew Members for immediate assistance. We apologize for any inconvenience... 1/2 user: What agent: Hello, there. How can we help? *AOS ### Response: Customer is complaining about no entertainment during a 4 hour flight. Agent updated to contact FA and crew members for any assistance.

user: why are you SO DELAYED agent: We're sorry for the wait but our team will have you in the skies as soon as possible. user: The plane is broken!!!! This is why I never fly american, Alaska tricked me into buying this flight NEVER AGAIN agent: What's your flight number? We're happy to check for any updates. user: 1093 Mechanical issue agent: We've posted a noon departure for the flight. It can still vary, based on the approval of our mechanic team. user: Yeah I can see that, but it also keeps changing. I hope I don’t have to miss a rehearsal dinner because of your failure agent: We don't want you to miss it either. We'll get you going as quickly as we can. user: Any updates?? ? agent: You can go here to sign up for notifications in case anything changes:

Customer complaining about delay of his flight as he has an emergency to go for his rehearsal. Agent has posted an update of departure of flight and requested customer to sign up for the further notification.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why are you SO DELAYED agent: We're sorry for the wait but our team will have you in the skies as soon as possible. user: The plane is broken!!!! This is why I never fly american, Alaska tricked me into buying this flight NEVER AGAIN agent: What's your flight number? We're happy to check for any updates. user: 1093 Mechanical issue agent: We've posted a noon departure for the flight. It can still vary, based on the approval of our mechanic team. user: Yeah I can see that, but it also keeps changing. I hope I don’t have to miss a rehearsal dinner because of your failure agent: We don't want you to miss it either. We'll get you going as quickly as we can. user: Any updates?? ? agent: You can go here to sign up for notifications in case anything changes: ### Response: Customer complaining about delay of his flight as he has an emergency to go for his rehearsal. Agent has posted an update of departure of flight and requested customer to sign up for the further notification.

user: Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date... agent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks. user: agent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt. user: Don’t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer’s Store at the Ricoh Arena, Coventry agent: Did yo use a sparks card on your transaction, Cian? user: Yes agent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please & also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3

Customer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date... agent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks. user: agent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt. user: Don’t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer’s Store at the Ricoh Arena, Coventry agent: Did yo use a sparks card on your transaction, Cian? user: Yes agent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please & also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3 ### Response: Customer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.

user: - Come on #Delta ... of all days to have delays..... not today 🙏🏼 agent: Hey, Robert. At this time, all of your flights are showing on time. Sometimes information comes down sooner at the airport though. Were you informed of a delay at the gate? *ASK user: Yes, for a 15 minute delay 45 minutes ago DL 5733 and I cannot miss my shuttle to my families house agent: Can you please DM me your confirmation number, so I can further assist you? *TMC user: Sent agent: Hi Robert! I am so sorry to hear about your delay. We will have you on your way very soon. *TMC user: Believe it or not, that generic apology doesn’t fix or help anything. I have been getting the same one (apology) for 3 years now agent: We appreciate your constructive feedback and we are grateful you've taken the time to share. It helps us to be better. I see the flight has landed into LAX. If further assistance is needed, please let us know. *AJZ

Customer is complaining about delta delay on all days. Agent updated that all the flights are showing on time.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - Come on #Delta ... of all days to have delays..... not today 🙏🏼 agent: Hey, Robert. At this time, all of your flights are showing on time. Sometimes information comes down sooner at the airport though. Were you informed of a delay at the gate? *ASK user: Yes, for a 15 minute delay 45 minutes ago DL 5733 and I cannot miss my shuttle to my families house agent: Can you please DM me your confirmation number, so I can further assist you? *TMC user: Sent agent: Hi Robert! I am so sorry to hear about your delay. We will have you on your way very soon. *TMC user: Believe it or not, that generic apology doesn’t fix or help anything. I have been getting the same one (apology) for 3 years now agent: We appreciate your constructive feedback and we are grateful you've taken the time to share. It helps us to be better. I see the flight has landed into LAX. If further assistance is needed, please let us know. *AJZ ### Response: Customer is complaining about delta delay on all days. Agent updated that all the flights are showing on time.

user: I literally have no class. and plus Group 5 is neither literally nor figuratively "The New Group 1." agent: We recently changed our boarding groups. For more info see: user: I appreciate your prompt reply, auto reply dude, but Group 5 STILL isn't Group 1, AND it's STILL isn't priority. Breathlessly waiting your (automated) reply. agent: We'd like to take a closer look at your booking info. Please provide your 6 letter code so we can take a peek at your reservation. user: We have to stop meeting like this. agent: We'd like to verify your AAdvantage status or if you bough Priority. We want to make sure you receive all the benefits you're entitled to. user: This isn't working for me any more—it was exciting at first, but we're not really a good match. Not that I regret swiping right. agent: It makes us sad to hear this but we'll be here whenever you need our assistance.

Customer complains about the boarding groups where he was in 5th group but wanted to have the priority as 1st group. Agent asks to reach out them any time for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I literally have no class. and plus Group 5 is neither literally nor figuratively "The New Group 1." agent: We recently changed our boarding groups. For more info see: user: I appreciate your prompt reply, auto reply dude, but Group 5 STILL isn't Group 1, AND it's STILL isn't priority. Breathlessly waiting your (automated) reply. agent: We'd like to take a closer look at your booking info. Please provide your 6 letter code so we can take a peek at your reservation. user: We have to stop meeting like this. agent: We'd like to verify your AAdvantage status or if you bough Priority. We want to make sure you receive all the benefits you're entitled to. user: This isn't working for me any more—it was exciting at first, but we're not really a good match. Not that I regret swiping right. agent: It makes us sad to hear this but we'll be here whenever you need our assistance. ### Response: Customer complains about the boarding groups where he was in 5th group but wanted to have the priority as 1st group. Agent asks to reach out them any time for further assistance.

user: hi, will there be any problems on the trains in a couple of days time? ? agent: Hi Steve. What journey are you going to be making please? - Josh user: I'm just wondering from Bristol P to Weston-S-M on 30th agent: Good morning. Thank you for your enquiry. One of the team will respond to you first thing in the morning. AndyD user: Ok thanks - why not now?? And why does it take so long to reply throughout the night? ? Ok thanks - why not now? ? Ok thanks - why not now? ? agent: No delays are expected, services will run as advertised at with any disruption information posted at user: Ok thanks - why couldn't i be advised of this last night? ? agent: We have a team who covers our Twitter page overnight and they normally help with live journey enquiries. Sorry this info wasn't given last night. Natalie user: Ok no worries - from what times do they do that? ? agent: The overnight cover is between midnight and 0600 on weekdays and between 2300 and 0700 on weekends. Natalie user: Ok thank you for your help Hi, is this still the same?? agent: Hi. We're not expecting problems tomorrow but if anything changes our website will be updated. Lewis user: Ok thank you for your help agent: You're welcome. Have a good journey. Lewis

Customer is enquiring about the trains which does not have any problem for couple of days. Agent says that they are not expecting any problem tomorrow but anything changes our website will be updated.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, will there be any problems on the trains in a couple of days time? ? agent: Hi Steve. What journey are you going to be making please? - Josh user: I'm just wondering from Bristol P to Weston-S-M on 30th agent: Good morning. Thank you for your enquiry. One of the team will respond to you first thing in the morning. AndyD user: Ok thanks - why not now?? And why does it take so long to reply throughout the night? ? Ok thanks - why not now? ? Ok thanks - why not now? ? agent: No delays are expected, services will run as advertised at with any disruption information posted at user: Ok thanks - why couldn't i be advised of this last night? ? agent: We have a team who covers our Twitter page overnight and they normally help with live journey enquiries. Sorry this info wasn't given last night. Natalie user: Ok no worries - from what times do they do that? ? agent: The overnight cover is between midnight and 0600 on weekdays and between 2300 and 0700 on weekends. Natalie user: Ok thank you for your help Hi, is this still the same?? agent: Hi. We're not expecting problems tomorrow but if anything changes our website will be updated. Lewis user: Ok thank you for your help agent: You're welcome. Have a good journey. Lewis ### Response: Customer is enquiring about the trains which does not have any problem for couple of days. Agent says that they are not expecting any problem tomorrow but anything changes our website will be updated.

user: Hey what is this agent: Hi there! Can you let us know what exactly is happening? We'll see what we can suggest /NY user: When I clicked on one of my music .. the description says it otherwise agent: Thanks for the info. Can you let us know the device/OS and Spotify version you're using? /NY user: I'm using iOS 10.2 and my Spotify version is 8.4.22.515 agent: Cool! Just to check, does logging out of Spotify, restarting your device, and logging back in help at all? Keep us posted /NY user: Nope.. besides I'm scared that if i do logging out , i cant remember the password. And my premium will run out of the time agent: We'd suggest a reinstall, but it would remove your downloads. If you're cool with this, the steps are here: /NY

Customer is unable to play music in spotify music app. Agent ask customer to logout from app and restart the phone and login back again.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey what is this agent: Hi there! Can you let us know what exactly is happening? We'll see what we can suggest /NY user: When I clicked on one of my music .. the description says it otherwise agent: Thanks for the info. Can you let us know the device/OS and Spotify version you're using? /NY user: I'm using iOS 10.2 and my Spotify version is 8.4.22.515 agent: Cool! Just to check, does logging out of Spotify, restarting your device, and logging back in help at all? Keep us posted /NY user: Nope.. besides I'm scared that if i do logging out , i cant remember the password. And my premium will run out of the time agent: We'd suggest a reinstall, but it would remove your downloads. If you're cool with this, the steps are here: /NY ### Response: Customer is unable to play music in spotify music app. Agent ask customer to logout from app and restart the phone and login back again.

user: My Epson Dot Matrix printer stopped working on my Windows 10 Pc’s for no reason, need this for work, any fixes? ? agent: Hi, Rolando. Let's investigate this further. Were there changes made to your device prior to this issue? Are you getting any error messages? What troubleshooting steps have you tried so far? user: No changes, just the normal windows 10 updates the printer is a epson 300 lx ii the PC is a windows 10 Lenovo all in one. agent: 1/2 Microsoft and your printer manufacturer have determined the cause of the issue and are working together on a solution. This problem is not related to the printer driver, so installing current or older printer drivers will not resolve the issue. 2/2 For now, we recommend checking this thread: user: Wow ok are there any work arounds how will I know when it’s fixed? ? agent: Microsoft will provide an update as soon as the issue is resolved. Continue checking our Twitter page for updates. user: Thank you will follow. agent: We would like to know about your experience with the support you received here on Twitter. Please take a few moments and respond to this survey:

Customer is complaining that Epson dot matrix printer stopped working on his windows 10 Pc's for no reason need this for work any fixes. Agent updated that Microsoft will provide an update as soon as the issue is resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My Epson Dot Matrix printer stopped working on my Windows 10 Pc’s for no reason, need this for work, any fixes? ? agent: Hi, Rolando. Let's investigate this further. Were there changes made to your device prior to this issue? Are you getting any error messages? What troubleshooting steps have you tried so far? user: No changes, just the normal windows 10 updates the printer is a epson 300 lx ii the PC is a windows 10 Lenovo all in one. agent: 1/2 Microsoft and your printer manufacturer have determined the cause of the issue and are working together on a solution. This problem is not related to the printer driver, so installing current or older printer drivers will not resolve the issue. 2/2 For now, we recommend checking this thread: user: Wow ok are there any work arounds how will I know when it’s fixed? ? agent: Microsoft will provide an update as soon as the issue is resolved. Continue checking our Twitter page for updates. user: Thank you will follow. agent: We would like to know about your experience with the support you received here on Twitter. Please take a few moments and respond to this survey: ### Response: Customer is complaining that Epson dot matrix printer stopped working on his windows 10 Pc's for no reason need this for work any fixes. Agent updated that Microsoft will provide an update as soon as the issue is resolved.

user: hi team! i m planning to get Apple AirPods ! it shows on the website it has 10 days replacement warranty, can u explain me what is it ? agent: We've a 10days replacement policy if the item you received is damaged or defective. user: Ok ! But what if i didn’t like the product and want to return it agent: We wouldn't be able to accept the remorse returns. For more information on mobile returns policy. Kindly click on the link shared here: Appreciate your understanding. user: Ok thanks ! But these are earphones so does it mean same policy apply for these as well agent: Yes, headsets/ earphones are not eligible for remorse returns. In case of any damage/ defect you can reach out to us, we'll check and help you accordingly. user: Oh ok ! Thanks for the help ! Much appreciated :) agent: Thanks to you too for understanding. Do keep us posted for any further concerns. We'll be happy to help. 😊

Customer is eager to know about the replacement policy on the earphones he wishes to buy. Agent stated that it only applies if the received item is defective or damaged.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi team! i m planning to get Apple AirPods ! it shows on the website it has 10 days replacement warranty, can u explain me what is it ? agent: We've a 10days replacement policy if the item you received is damaged or defective. user: Ok ! But what if i didn’t like the product and want to return it agent: We wouldn't be able to accept the remorse returns. For more information on mobile returns policy. Kindly click on the link shared here: Appreciate your understanding. user: Ok thanks ! But these are earphones so does it mean same policy apply for these as well agent: Yes, headsets/ earphones are not eligible for remorse returns. In case of any damage/ defect you can reach out to us, we'll check and help you accordingly. user: Oh ok ! Thanks for the help ! Much appreciated :) agent: Thanks to you too for understanding. Do keep us posted for any further concerns. We'll be happy to help. 😊 ### Response: Customer is eager to know about the replacement policy on the earphones he wishes to buy. Agent stated that it only applies if the received item is defective or damaged.

user: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases & multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for. agent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist. user: Hello Team, have sent you all the details agent: Hi. We have responded to your Direct Message. Thank you. user: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface agent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved.

Here customer is asking for the help as he has replaced his new device few days before and still waiting to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected and also they responded to the issues.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases & multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for. agent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist. user: Hello Team, have sent you all the details agent: Hi. We have responded to your Direct Message. Thank you. user: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface agent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved. ### Response: Here customer is asking for the help as he has replaced his new device few days before and still waiting to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected and also they responded to the issues.

user: I AM SICK TO FUCKING DEATH OF HAVING MONEY TROUBLES, I’M 21 YEARS OLD AND DO NOTHING BUT CRY OVER MONEY, FUCK THE FUCK OFF! ! I’m very angry, also tesco keeps rising the cost of their products and thinks we won’t notice??? you’re slowly ruining my life by upping costs by 1p, 5p and 10p at a steady pace, u ain’t slick I see ya doing it. agent: Hi Coleen, I am very sorry to hear this! we really do try to take the hit when our suppliers raise their prices so as to not impact our customers too much but unfortunately some small increase inevitably falls on to the price! 1/2 Can I ask if there are any particular items you are referring to so that I can log this for review? If so please do feel free to let me know! Kind regards - Martin 2/2 user: it’s your tesco own branded items you’re increasing! me and my partner do online food orders with you and have done happily for months; prior to around 2 months ago until now we’ve noticed you increasing prices from 5p to 20p on your tesco branded items- very disappointing agent: Hi there, can you let me know which items in particular are increasing? I can look into this further for you. Thanks - Gemma. user: am I able to direct message you to talk further about it ? agent: Of course you can DM us Coleen, please use the following link to discuss your concerns in more detail. TY - Struan :) user: thank you! i have responded agent: Hi Coleen, I have replied to your DM. TY - Chris user: thank you, i have also😊 agent: Hi Coleen, that's great thanks for getting back to me. I've reported your feedback here. If there's anything else I can help with let me know. Kind regards - Ross

Customer is angry about rise in cost of products. Agent informs customer that his feedback has been reported.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I AM SICK TO FUCKING DEATH OF HAVING MONEY TROUBLES, I’M 21 YEARS OLD AND DO NOTHING BUT CRY OVER MONEY, FUCK THE FUCK OFF! ! I’m very angry, also tesco keeps rising the cost of their products and thinks we won’t notice??? you’re slowly ruining my life by upping costs by 1p, 5p and 10p at a steady pace, u ain’t slick I see ya doing it. agent: Hi Coleen, I am very sorry to hear this! we really do try to take the hit when our suppliers raise their prices so as to not impact our customers too much but unfortunately some small increase inevitably falls on to the price! 1/2 Can I ask if there are any particular items you are referring to so that I can log this for review? If so please do feel free to let me know! Kind regards - Martin 2/2 user: it’s your tesco own branded items you’re increasing! me and my partner do online food orders with you and have done happily for months; prior to around 2 months ago until now we’ve noticed you increasing prices from 5p to 20p on your tesco branded items- very disappointing agent: Hi there, can you let me know which items in particular are increasing? I can look into this further for you. Thanks - Gemma. user: am I able to direct message you to talk further about it ? agent: Of course you can DM us Coleen, please use the following link to discuss your concerns in more detail. TY - Struan :) user: thank you! i have responded agent: Hi Coleen, I have replied to your DM. TY - Chris user: thank you, i have also😊 agent: Hi Coleen, that's great thanks for getting back to me. I've reported your feedback here. If there's anything else I can help with let me know. Kind regards - Ross ### Response: Customer is angry about rise in cost of products. Agent informs customer that his feedback has been reported.

user: if I have a credit on a cancelled card can I get the credit transferred to an active card? agent: Hi John, yes you can request that. Do you have access to your account online? user: Yes. I have access to both the closed account and the one I want to transfer it to agent: Will you have time tomorrow morning to chat securely online so I can process the request for you? user: Yes. agent: Hi I never heard back from you. Let me know if I can assist. Have a nice day. user: I was able to do it in via the amex chat, sorry for the late response, thanks agent: No worries, glad to hear it was resolved. Feel free to tweet us in the future. Have a nice day.

Customer is asking about can he get a credit transferred to an active card. Agent is telling that they can request and asking to access to your account online.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: if I have a credit on a cancelled card can I get the credit transferred to an active card? agent: Hi John, yes you can request that. Do you have access to your account online? user: Yes. I have access to both the closed account and the one I want to transfer it to agent: Will you have time tomorrow morning to chat securely online so I can process the request for you? user: Yes. agent: Hi I never heard back from you. Let me know if I can assist. Have a nice day. user: I was able to do it in via the amex chat, sorry for the late response, thanks agent: No worries, glad to hear it was resolved. Feel free to tweet us in the future. Have a nice day. ### Response: Customer is asking about can he get a credit transferred to an active card. Agent is telling that they can request and asking to access to your account online.

user: please explain and justify why it's £55 to Exeter on 22 Nov and £135 for same journey on 22 Dec. Many thanks in advance. agent: Hi there Luke. What date and trains are you looking at specifically please? - Josh user: Cambridge to Exeter st David's. Around 8am. agent: 1/2Pricing does vary on advance tickets as they are first come first serve, so when the cheaper tickets have sold only standard fares remain 2/2 I can see a single on the 08.15 for 22/11/2017 priced at £34.00 and a fare for £43.00 on the same train but for the 22/12/2017 - Josh user: Try it for a return journey coming back on 27th. agent: What sort of time are you looking to travel? - Josh user: Ideally around 8am. agent: There isn't as much advance fare availability around Christmas as we expect it to be a busy time for travelling. -Andy user: And around midday on return journey on 27th. So you nearly triple the price? That's thoughtful. And also - after paying £135, I'm told that it's not possible to even reserve a seat on the return journey. agent: What time are you travelling? As our trains are running from Marylebone instead of Paddington reservations not possible on all. -Andy

Customer is enquiring about why the Price variation for the same journey but different dates. Agent informed that Pricing does vary on advance tickets as they are first come first serve,So when the cheaper tickets have sold only standard fares remain.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please explain and justify why it's £55 to Exeter on 22 Nov and £135 for same journey on 22 Dec. Many thanks in advance. agent: Hi there Luke. What date and trains are you looking at specifically please? - Josh user: Cambridge to Exeter st David's. Around 8am. agent: 1/2Pricing does vary on advance tickets as they are first come first serve, so when the cheaper tickets have sold only standard fares remain 2/2 I can see a single on the 08.15 for 22/11/2017 priced at £34.00 and a fare for £43.00 on the same train but for the 22/12/2017 - Josh user: Try it for a return journey coming back on 27th. agent: What sort of time are you looking to travel? - Josh user: Ideally around 8am. agent: There isn't as much advance fare availability around Christmas as we expect it to be a busy time for travelling. -Andy user: And around midday on return journey on 27th. So you nearly triple the price? That's thoughtful. And also - after paying £135, I'm told that it's not possible to even reserve a seat on the return journey. agent: What time are you travelling? As our trains are running from Marylebone instead of Paddington reservations not possible on all. -Andy ### Response: Customer is enquiring about why the Price variation for the same journey but different dates. Agent informed that Pricing does vary on advance tickets as they are first come first serve,So when the cheaper tickets have sold only standard fares remain.

user: Something weird is going on with my PC. Quite often I shut down my pc, but when I switch it on again, the programs are still active as if I have put it in sleep mode instead. When that happens the Start button isn't working any more. Can't find out what's wrong. agent: Hi, Alexander. Let's work on this. Which version of Windows do you have? Have you made any recent changes prior to the issue? Can you also send a short video clip of the actual issue? user: Win10 x64 Cumulative update v1709 for amd64 systems KB4048955, Adobe Flash update KB4048951 and Visual C++ update KB2467173. Not aware of recent changes and a video would just show me clicking on a Start button doing nothing. Build 16299.64 Only thing I did see and might have something to do with this (or not) is a white stripe of 1 pixel on the sides of for instance firefox on full screen and sometimes vlc player disappears in the upper left corner instead of going full screen. Can't reproduce that at the moment Clicking on restart does not solve the problem. I really have to freshly restart the computer when this happens in order to get the Start button functioning again. That makes it annoying when after a restart it turns out that it did not really restart. Now it's working of course agent: We understand your point. We've found some workarounds to help you troubleshoot Start menu issues in Windows 10. Check this out: user: Thanks, I just installed Win10 2 months ago and took me days. Don't feel like trying that. When shutting down I did get a few times a mentioning about 1 app that was being closed down and that took ages. Task Host Window (/Microsoft\Windows\Plug and Play\Device Install Reboot Required). Except for my mouse and keyboard I have nothing connected to my pc. agent: Got it. For better assistance and support, we suggest contacting our Answer Desk team here: user: Thanks! I'll give that a try. agent: You're welcome! Let us know if you need anything else.

Customer having an issue with PC which automatically shut down often. Agent updated to send the Windows version and the short video clip of the actual issue and informed to contact Answer Desk Team by providing the URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Something weird is going on with my PC. Quite often I shut down my pc, but when I switch it on again, the programs are still active as if I have put it in sleep mode instead. When that happens the Start button isn't working any more. Can't find out what's wrong. agent: Hi, Alexander. Let's work on this. Which version of Windows do you have? Have you made any recent changes prior to the issue? Can you also send a short video clip of the actual issue? user: Win10 x64 Cumulative update v1709 for amd64 systems KB4048955, Adobe Flash update KB4048951 and Visual C++ update KB2467173. Not aware of recent changes and a video would just show me clicking on a Start button doing nothing. Build 16299.64 Only thing I did see and might have something to do with this (or not) is a white stripe of 1 pixel on the sides of for instance firefox on full screen and sometimes vlc player disappears in the upper left corner instead of going full screen. Can't reproduce that at the moment Clicking on restart does not solve the problem. I really have to freshly restart the computer when this happens in order to get the Start button functioning again. That makes it annoying when after a restart it turns out that it did not really restart. Now it's working of course agent: We understand your point. We've found some workarounds to help you troubleshoot Start menu issues in Windows 10. Check this out: user: Thanks, I just installed Win10 2 months ago and took me days. Don't feel like trying that. When shutting down I did get a few times a mentioning about 1 app that was being closed down and that took ages. Task Host Window (/Microsoft\Windows\Plug and Play\Device Install Reboot Required). Except for my mouse and keyboard I have nothing connected to my pc. agent: Got it. For better assistance and support, we suggest contacting our Answer Desk team here: user: Thanks! I'll give that a try. agent: You're welcome! Let us know if you need anything else. ### Response: Customer having an issue with PC which automatically shut down often. Agent updated to send the Windows version and the short video clip of the actual issue and informed to contact Answer Desk Team by providing the URL.

user: my flight retimed in taiwan today. Will miss the connecting flight in kl today. Pls check the pm. Urgent! agent: Hi, please confirmed on flight move to 31 OCT 07;00. We will forward it to the relevant team accordingly. Thanks- Ed user: ok. Thanks confirm to move to 31st Oct. 7.00am flight. any accommodation provided due to the delay of ur flight from Taiwan? agent: We forwarded it to the relevant team for flight move accordingly. Sorry but only free flight change is provided. Thanks- Ed user: thanks, kindly send the changes to my email. agent: Hi Francis,our relevant team already done move. The revise itinerary send to __email__. Check it out. Thank you-Mariya

Customer is complaining that his flight set a different time in talwan today and can't connect the flight in KL today. Agent updated that they have forwarded it to the relevant team for flight move accordingly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my flight retimed in taiwan today. Will miss the connecting flight in kl today. Pls check the pm. Urgent! agent: Hi, please confirmed on flight move to 31 OCT 07;00. We will forward it to the relevant team accordingly. Thanks- Ed user: ok. Thanks confirm to move to 31st Oct. 7.00am flight. any accommodation provided due to the delay of ur flight from Taiwan? agent: We forwarded it to the relevant team for flight move accordingly. Sorry but only free flight change is provided. Thanks- Ed user: thanks, kindly send the changes to my email. agent: Hi Francis,our relevant team already done move. The revise itinerary send to __email__. Check it out. Thank you-Mariya ### Response: Customer is complaining that his flight set a different time in talwan today and can't connect the flight in KL today. Agent updated that they have forwarded it to the relevant team for flight move accordingly.

user: tried unplugging & resetting mini box but feed on 313 still in & out, freezing up & static? Any ideas? 1096 last night flawless! agent: I can try sending a signal reset from here to see if that helps. Do you have another outlet you can test? ~Derrick user: Have mini box unplugged right now to see if another reset might help. Contour box in main living room is fine. Just mini box problem is all! agent: How did things go after the reset? ~Derrick user: Better but not like any of our other channels (normal). Still like its being streamed n buffering to catch up? Reset didn't do it unfort agent: It could be the box or it could be that outlet. Are you able to test the minibox on a different outlet in the home? ~Derrick user: Have two mini boxes & bigger contour box. Two mini boxes in different rooms experiencing same issues. Main room Contour box is fine? Strange agent: Hello. That sounds like a signal issue. Please dm us your full address so we can research this further for you. -Allan

Customer having trouble with signal of mini box. Agent updated the customer to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: tried unplugging & resetting mini box but feed on 313 still in & out, freezing up & static? Any ideas? 1096 last night flawless! agent: I can try sending a signal reset from here to see if that helps. Do you have another outlet you can test? ~Derrick user: Have mini box unplugged right now to see if another reset might help. Contour box in main living room is fine. Just mini box problem is all! agent: How did things go after the reset? ~Derrick user: Better but not like any of our other channels (normal). Still like its being streamed n buffering to catch up? Reset didn't do it unfort agent: It could be the box or it could be that outlet. Are you able to test the minibox on a different outlet in the home? ~Derrick user: Have two mini boxes & bigger contour box. Two mini boxes in different rooms experiencing same issues. Main room Contour box is fine? Strange agent: Hello. That sounds like a signal issue. Please dm us your full address so we can research this further for you. -Allan ### Response: Customer having trouble with signal of mini box. Agent updated the customer to DM for further assistance.

user: Issue while exporting a PPro seq in AME - colors over saturated & 1 shot was too bright & washed out. Any thoughts? #postchat #PremierePro agent: Hi Clint, are colors exporting fine in PPro? Change the renderer in Media Encoder & try export again. Thanks. user: Everything looks fine straight out of PPro. Tried rendering ProRes 422HQ & H.264 w/ modified Vimeo settings from AME. Had issues on both. The crazy thing is, only 1 shot out of a 15-min seq looked too bright & washed out. Other shots looked over saturated. Haven't tried any other settings B/C those 2 were the only ones I needed for this particular project. agent: Let the expert review & respond. In AME preferences, General > Premiere Pro > Uncheck "Import Sequences natively"; Media > Uncheck "Enable accelerated Intel h.264" & test. user: I'll give it a shot. Thanks. agent: Feel free to reach back out if you need anything else! We're always here to help.

Customer complaint about facing an issue while exporting aPPro seq in AME. Agent request customer to check with AME settings.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Issue while exporting a PPro seq in AME - colors over saturated & 1 shot was too bright & washed out. Any thoughts? #postchat #PremierePro agent: Hi Clint, are colors exporting fine in PPro? Change the renderer in Media Encoder & try export again. Thanks. user: Everything looks fine straight out of PPro. Tried rendering ProRes 422HQ & H.264 w/ modified Vimeo settings from AME. Had issues on both. The crazy thing is, only 1 shot out of a 15-min seq looked too bright & washed out. Other shots looked over saturated. Haven't tried any other settings B/C those 2 were the only ones I needed for this particular project. agent: Let the expert review & respond. In AME preferences, General > Premiere Pro > Uncheck "Import Sequences natively"; Media > Uncheck "Enable accelerated Intel h.264" & test. user: I'll give it a shot. Thanks. agent: Feel free to reach back out if you need anything else! We're always here to help. ### Response: Customer complaint about facing an issue while exporting aPPro seq in AME. Agent request customer to check with AME settings.

user: won’t let me upgrade to #SapphireReserve bc I’ve only had the preferred card for 11 months. Guess Ill be taking my $63k in charges in 11 months to agent: 2/3 prevents us from changing a product if the annual fee will increase on an account that has not been open for at 1/3 Some of our policies had to be changed to ensure we remain in compliance with the CARD act. One of these changes 3/3 least 12 months. We want you to stay, and I'm sorry we can't change your card sooner. user: It’s going to prevent you from keeping me as a customer. I wish you could find a workaround for me, bc I like the card. agent: 1/2 I'm sorry, but we're unable to work around this. We do want you to stay, and we know this is important to you. Once the 2/2 account is at least 12 months old, we would love to assist you with changing your card. We ask for your patience in this. user: Just lost me... agent: We don't want you to go but understand your position. We've made sure your concerns have been heard. user: Thank you agent: You're welcome.

Customer is complaining that is not letting them to upgrade to Sapphire Reserve because they only had the preferred card for 11 months. Agent updates that once the account is at least 12 months old, they would love to assist them with changing their card.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: won’t let me upgrade to #SapphireReserve bc I’ve only had the preferred card for 11 months. Guess Ill be taking my $63k in charges in 11 months to agent: 2/3 prevents us from changing a product if the annual fee will increase on an account that has not been open for at 1/3 Some of our policies had to be changed to ensure we remain in compliance with the CARD act. One of these changes 3/3 least 12 months. We want you to stay, and I'm sorry we can't change your card sooner. user: It’s going to prevent you from keeping me as a customer. I wish you could find a workaround for me, bc I like the card. agent: 1/2 I'm sorry, but we're unable to work around this. We do want you to stay, and we know this is important to you. Once the 2/2 account is at least 12 months old, we would love to assist you with changing your card. We ask for your patience in this. user: Just lost me... agent: We don't want you to go but understand your position. We've made sure your concerns have been heard. user: Thank you agent: You're welcome. ### Response: Customer is complaining that is not letting them to upgrade to Sapphire Reserve because they only had the preferred card for 11 months. Agent updates that once the account is at least 12 months old, they would love to assist them with changing their card.

user: I have a Surface Pro 4 i7 and my screen panel has started flickering up and down, bought in US Microsoft Store in Feb 2016 but I am now in UK how to get support agent: Hi Russell. We got you covered. When did this issue start? What troubleshooting steps have you done so far? What version and build of the operating system is running on your device? user: about a month ago now, I have downloaded the trouble shooter app and been through that (nothing found) - currently on Windows 10 v1703 (build 15063.726) The issue appears to be related to heat as it does not happen if the machine has been off and starts once it has been on for an hour or two. Currently working with external monitors mostly as the panel is just a blur of screen judder agent: We appreciate your response. We suggest that you update your display adapter on the device manager by following the steps on this link: Feel free to tweet us back if you need further assistance. user: I have tried that and the Intel driver said it was not for my machine and refused to install - still got the same problem agent: If updating the display adapter from the Device Manager doesn't work, you may also download the display driver here: Hi. We just wanted to follow up on your concern. Were we able to address the problem? user: I am afraid that had no effect - installing the latest drivers as you suggested and still get the shuddering. agent: In this case, we suggest that you contact our Answer Desk for further assistance. Here's the link:

Customer has problem with his screen panel which has started flickering up and down. Agent suggest to contact their answer desk for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have a Surface Pro 4 i7 and my screen panel has started flickering up and down, bought in US Microsoft Store in Feb 2016 but I am now in UK how to get support agent: Hi Russell. We got you covered. When did this issue start? What troubleshooting steps have you done so far? What version and build of the operating system is running on your device? user: about a month ago now, I have downloaded the trouble shooter app and been through that (nothing found) - currently on Windows 10 v1703 (build 15063.726) The issue appears to be related to heat as it does not happen if the machine has been off and starts once it has been on for an hour or two. Currently working with external monitors mostly as the panel is just a blur of screen judder agent: We appreciate your response. We suggest that you update your display adapter on the device manager by following the steps on this link: Feel free to tweet us back if you need further assistance. user: I have tried that and the Intel driver said it was not for my machine and refused to install - still got the same problem agent: If updating the display adapter from the Device Manager doesn't work, you may also download the display driver here: Hi. We just wanted to follow up on your concern. Were we able to address the problem? user: I am afraid that had no effect - installing the latest drivers as you suggested and still get the shuddering. agent: In this case, we suggest that you contact our Answer Desk for further assistance. Here's the link: ### Response: Customer has problem with his screen panel which has started flickering up and down. Agent suggest to contact their answer desk for further assistance.

user: Hi my team are also having issues. I'm on OS High Sierra, they are on Sierra 10.12.6 - exporting PDFs results in duplicate pages & some outlines text not embedding agent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available. user: Thanks, though they haven't helped so far. Please just fix the bugs and update the software agent: Hi there! Could you please confirm the application you are using to export pdf? user: Using InDesign CC 2018 with OS Sierra 10.12.6 agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Hi Cass, can you check for any updates for Illustrator in your CC Desktop App? A small patch was released that resolved some of these PDF issues. Hi Cass, an update came out today that may resolve the PDF issues you're experiencing. Can you check your CC Desktop app for the update?

Customer is saying that while exporting PDFs results in duplicate pages. Agent asked the customer to check CC desktop app.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi my team are also having issues. I'm on OS High Sierra, they are on Sierra 10.12.6 - exporting PDFs results in duplicate pages & some outlines text not embedding agent: Hi there, we're looping in an expert who can help you out here. They will reply as soon as they're available. user: Thanks, though they haven't helped so far. Please just fix the bugs and update the software agent: Hi there! Could you please confirm the application you are using to export pdf? user: Using InDesign CC 2018 with OS Sierra 10.12.6 agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Hi Cass, can you check for any updates for Illustrator in your CC Desktop App? A small patch was released that resolved some of these PDF issues. Hi Cass, an update came out today that may resolve the PDF issues you're experiencing. Can you check your CC Desktop app for the update? ### Response: Customer is saying that while exporting PDFs results in duplicate pages. Agent asked the customer to check CC desktop app.

user: a number of recordings on a new, almost empty DVR are unplayable: “Unable to play the selected program. Please try again.” I also get an error on the FIOS Mobile app. Other recordings work fine. Help? agent: Help as arrived! Are the recordings that will not play also from 11/16? user: Looks like 11/16 and 11/17 at least. Have had the STB only a few days. agent: Thanks for confirming. Can you please reboot the cable box and try to access the recordings again? If you have not already tried this. user: Just did! I unplugged and let it sit for ~30 seconds. agent: As we are having an issue with DVR viewing could you reboot the router and then your cable box. user: Ok! Done! Er, done - still jacked up. agent: Please follow and DM us.

Customer complaining that unable to play the selected program. Agent is replying that reboot the cable box and try to access the recording again.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: a number of recordings on a new, almost empty DVR are unplayable: “Unable to play the selected program. Please try again.” I also get an error on the FIOS Mobile app. Other recordings work fine. Help? agent: Help as arrived! Are the recordings that will not play also from 11/16? user: Looks like 11/16 and 11/17 at least. Have had the STB only a few days. agent: Thanks for confirming. Can you please reboot the cable box and try to access the recordings again? If you have not already tried this. user: Just did! I unplugged and let it sit for ~30 seconds. agent: As we are having an issue with DVR viewing could you reboot the router and then your cable box. user: Ok! Done! Er, done - still jacked up. agent: Please follow and DM us. ### Response: Customer complaining that unable to play the selected program. Agent is replying that reboot the cable box and try to access the recording again.

user: I made a reservation last night R/T to ATL from SYR. I thought my return trip was in AM not PM. Any way to change? agent: Pls share your confirmation number, Terri. I will certainly check for you. *HCA user: h886nd agent: Thank you. *HCA Terri, this confirmation number doesn't appear to be working. Are you able to double check it? *HCA user: H8B6ND agent: ...there is a difference in the fare for the new flight, you will be responsible for that. *HCA 2/2 Terri, you are still within the Risk-free cancelation period. You are able to make the change online with no change fee. However, if... 1/2 user: When does the risk free period end and how would I know there will be a difference? in the fare? agent: Hello Terri, the risk free period ends when when 24 hours has passed after making your reservation. *TDL user: Thanks for your help. I changed the flight without an additional charge. agent: You have a great evening! *TDL user: You too. agent: Thank you, take care! *TMB

The customer want to change the reservation from PM to AM and says he changed reservation without additional charge with the agent's support. The Agent says still the customer can change the reservation online with no charge fee since it was risk free cancellation time.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I made a reservation last night R/T to ATL from SYR. I thought my return trip was in AM not PM. Any way to change? agent: Pls share your confirmation number, Terri. I will certainly check for you. *HCA user: h886nd agent: Thank you. *HCA Terri, this confirmation number doesn't appear to be working. Are you able to double check it? *HCA user: H8B6ND agent: ...there is a difference in the fare for the new flight, you will be responsible for that. *HCA 2/2 Terri, you are still within the Risk-free cancelation period. You are able to make the change online with no change fee. However, if... 1/2 user: When does the risk free period end and how would I know there will be a difference? in the fare? agent: Hello Terri, the risk free period ends when when 24 hours has passed after making your reservation. *TDL user: Thanks for your help. I changed the flight without an additional charge. agent: You have a great evening! *TDL user: You too. agent: Thank you, take care! *TMB ### Response: The customer want to change the reservation from PM to AM and says he changed reservation without additional charge with the agent's support. The Agent says still the customer can change the reservation online with no charge fee since it was risk free cancellation time.

user: just trying to renew my contract, and after 1hr 9min, call was disconnected. is it possible to find out who i was speaking w/? Want to give him the credit for the new contract but I don't have his name or direct line agent: Hello, Thank you for reaching out to us. We are able to look into renewing your plan. Please send us a DM with your full address for assistance. -AC user: I want to speak with the same person I was talking to. Is that possible? agent: The only way to possibly get back in contact with the person who helped you is to call into an request the person. You may or may not be able to get back in touch with him or not. . -AC user: But I'm asking for his name - I don't know it. Was hoping you could provide it agent: In order to research this, I'll need your account information. Please send me a DM with your name, phone number, and address. -EW

Customer wants to renew the contract and wants to speak with same person that he was spoke previously. Agent informed they will look into the renew plan and inform to send the account information, DM,phone number and address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: just trying to renew my contract, and after 1hr 9min, call was disconnected. is it possible to find out who i was speaking w/? Want to give him the credit for the new contract but I don't have his name or direct line agent: Hello, Thank you for reaching out to us. We are able to look into renewing your plan. Please send us a DM with your full address for assistance. -AC user: I want to speak with the same person I was talking to. Is that possible? agent: The only way to possibly get back in contact with the person who helped you is to call into an request the person. You may or may not be able to get back in touch with him or not. . -AC user: But I'm asking for his name - I don't know it. Was hoping you could provide it agent: In order to research this, I'll need your account information. Please send me a DM with your name, phone number, and address. -EW ### Response: Customer wants to renew the contract and wants to speak with same person that he was spoke previously. Agent informed they will look into the renew plan and inform to send the account information, DM,phone number and address.

user: having trouble connecting to COD: IW. I even resettled the WiFi. Giving me error code: 262144. agent: Good evening, thanks for reaching out. Just for clarification, are you playing on a wired or wireless connection? user: I playing on a wireless connect. I also reset my router. Still getting the same error code: 262144. Game console is Xbox 1S agent: Can you DM a picture of your connection speeds? user: agent: Can you try unplugging both your router and console for 5 minutes and try again? user: Thanks that actually worked agent: That's good news, if you need assistance in the future then feel free to reach out. Have a good one!

Customer telling that having trouble connecting to cod:IW. Agent asking that are you playing on wired or wireless connection and suggests that try to unplugging both router and consoles for 5 minutes and try again.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: having trouble connecting to COD: IW. I even resettled the WiFi. Giving me error code: 262144. agent: Good evening, thanks for reaching out. Just for clarification, are you playing on a wired or wireless connection? user: I playing on a wireless connect. I also reset my router. Still getting the same error code: 262144. Game console is Xbox 1S agent: Can you DM a picture of your connection speeds? user: agent: Can you try unplugging both your router and console for 5 minutes and try again? user: Thanks that actually worked agent: That's good news, if you need assistance in the future then feel free to reach out. Have a good one! ### Response: Customer telling that having trouble connecting to cod:IW. Agent asking that are you playing on wired or wireless connection and suggests that try to unplugging both router and consoles for 5 minutes and try again.

user: Farlington store yesterday - till woman just paid no attention to his obvious struggle - oxygen mask on & she just ignored him . agent: I'm sorry, can you give us a bit more info on what happened please? Was the customer struggling to unload his trolley? Aisha user: I think anybody who has an oxygen mask on and a cylinder on his shoulder would struggle ? it means he struggles to BREATHE . I rest my case agent: We would certainly expect our colleague to be more helpful to the customer. Are you able to DM us via the link with what time you were...1/2 ... in store? Also are you able to provide a brief description of colleague? I'll ensure this is passed on to the store manager. Aisha 2/2 user: I didnt send this to get one person into trouble for not helping a poor old sick man Its a training issue for your Company to be kind .... agent: I understand, please be assured this has been passed on internally for the duty manager to look into and appropriate ... 1/2 ... action will be taken. Thanks for taking the time to get in touch. Faiza. 2/2

Customer complains that unusual behavior of the staff on the sainburys. Agent updated the customer to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Farlington store yesterday - till woman just paid no attention to his obvious struggle - oxygen mask on & she just ignored him . agent: I'm sorry, can you give us a bit more info on what happened please? Was the customer struggling to unload his trolley? Aisha user: I think anybody who has an oxygen mask on and a cylinder on his shoulder would struggle ? it means he struggles to BREATHE . I rest my case agent: We would certainly expect our colleague to be more helpful to the customer. Are you able to DM us via the link with what time you were...1/2 ... in store? Also are you able to provide a brief description of colleague? I'll ensure this is passed on to the store manager. Aisha 2/2 user: I didnt send this to get one person into trouble for not helping a poor old sick man Its a training issue for your Company to be kind .... agent: I understand, please be assured this has been passed on internally for the duty manager to look into and appropriate ... 1/2 ... action will be taken. Thanks for taking the time to get in touch. Faiza. 2/2 ### Response: Customer complains that unusual behavior of the staff on the sainburys. Agent updated the customer to DM for further assistance.

user: Amazon customer service is the worst. They always give wrong information to customers. Wanted to buy iphone 8 plus , but they could not clarify my query. agent: Apologies for the trouble with your query. Could you kindly elaborate on the issue for us to assist you better? user: Is the 8000 cashback offer on iphone 8 still available... agent: All the applicable promotions and offers will be mentioned on the product details page. Please check for the same. user: Checj yourself..it is mentioned in the page...but according to terms & conditions, it is already expired agent: Are you referring to Apple iPhone 8 Plus with Jio Buyback Offer? user: Yes...is there 8000 cashback offer available? agent: Yes it is. Please follow the link here: and keep us posted for any concerns.

Customer did not get the cashback offer on iPhone 8. So, the customer is complaining about the service provided by the amazon. Agents states that the applicable promotions and offers are mentioned on the product details page and requests to follow the link he shared.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Amazon customer service is the worst. They always give wrong information to customers. Wanted to buy iphone 8 plus , but they could not clarify my query. agent: Apologies for the trouble with your query. Could you kindly elaborate on the issue for us to assist you better? user: Is the 8000 cashback offer on iphone 8 still available... agent: All the applicable promotions and offers will be mentioned on the product details page. Please check for the same. user: Checj yourself..it is mentioned in the page...but according to terms & conditions, it is already expired agent: Are you referring to Apple iPhone 8 Plus with Jio Buyback Offer? user: Yes...is there 8000 cashback offer available? agent: Yes it is. Please follow the link here: and keep us posted for any concerns. ### Response: Customer did not get the cashback offer on iPhone 8. So, the customer is complaining about the service provided by the amazon. Agents states that the applicable promotions and offers are mentioned on the product details page and requests to follow the link he shared.

user: bit quieter this week. Last week they allowed a thief to run. Poor language and fights last week. agent: Oh no, sorry about that! Is this a meal from the cafe you're referring to? Chris. user: Yes. I'm a regular customers lasagne with garlic bread and salad but garlic bread was missing. Not as good. Oh the noise was in the store by entrance when thief was caught abusing and swearing. Have it on video too. Not nice. Kids around. agent: Could you confirm the store from our store locator? Dan user: London Colney potters bar Hertfordshire. London Colney st albans hertfordshire agent: Thanks for confirming. Can you send a picture of your receipt? Dan user: Manish is the manager. My mum has receipt check with Manish he will remember from Friday 11.30 as I asked him . agent: Was this in regards to the change made to the cafe's lasagne or the disruption at the entrance? Reid user: The lasagne. Why change what worked, and was very nice. agent: Oh right, I've fed this back to the relevant department for further investigation. Mariya

Customer is complaining that last week they allowed thief too run away and poor language and fights. Agent update that they had fed this details to the relevant department for further investigation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: bit quieter this week. Last week they allowed a thief to run. Poor language and fights last week. agent: Oh no, sorry about that! Is this a meal from the cafe you're referring to? Chris. user: Yes. I'm a regular customers lasagne with garlic bread and salad but garlic bread was missing. Not as good. Oh the noise was in the store by entrance when thief was caught abusing and swearing. Have it on video too. Not nice. Kids around. agent: Could you confirm the store from our store locator? Dan user: London Colney potters bar Hertfordshire. London Colney st albans hertfordshire agent: Thanks for confirming. Can you send a picture of your receipt? Dan user: Manish is the manager. My mum has receipt check with Manish he will remember from Friday 11.30 as I asked him . agent: Was this in regards to the change made to the cafe's lasagne or the disruption at the entrance? Reid user: The lasagne. Why change what worked, and was very nice. agent: Oh right, I've fed this back to the relevant department for further investigation. Mariya ### Response: Customer is complaining that last week they allowed thief too run away and poor language and fights. Agent update that they had fed this details to the relevant department for further investigation.

user: agent: #BlackFiveDays Start your week fresh with Surf Washing Powder for £7 in store and online user: I would if any of your stores had any!!! What’s the point in advertising offers if they aren’t available and the stores aren’t getting any in? It’s infuriating!!! ☹️ agent: Hi Angle, sorry about this, the products on the promotions are sold on a once its gone its gone basis. - Georgina user: It’s always the same. Every time there is a promotion advertised it’s not available. Don’t know why I bother looking anymore. Then there are more emails sent out. I tried to order items online at 9am yesterday but were sold out! agent: Really sorry about this Angela :( Can you let me know (1) which store you usually visit so I can pass this on to our buyers? - Georgina (2) user: Killingworth. It’s not a shame it feels like it’s just a marketing scam to get people into stores. agent: Thanks for sending me that Anglea, I've fed this back to the relevant department for future consideration - Georgina

Customer is complaining about the advertising offers which indeed are not available. Agent updated that they have fed this back to the department for future consideration.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: #BlackFiveDays Start your week fresh with Surf Washing Powder for £7 in store and online user: I would if any of your stores had any!!! What’s the point in advertising offers if they aren’t available and the stores aren’t getting any in? It’s infuriating!!! ☹️ agent: Hi Angle, sorry about this, the products on the promotions are sold on a once its gone its gone basis. - Georgina user: It’s always the same. Every time there is a promotion advertised it’s not available. Don’t know why I bother looking anymore. Then there are more emails sent out. I tried to order items online at 9am yesterday but were sold out! agent: Really sorry about this Angela :( Can you let me know (1) which store you usually visit so I can pass this on to our buyers? - Georgina (2) user: Killingworth. It’s not a shame it feels like it’s just a marketing scam to get people into stores. agent: Thanks for sending me that Anglea, I've fed this back to the relevant department for future consideration - Georgina ### Response: Customer is complaining about the advertising offers which indeed are not available. Agent updated that they have fed this back to the department for future consideration.

user: do you offer personal hotspot on payg sims? agent: Hi Renee 👋🏼 Our Pay and Go packages don't support personal hotspots, no. We'd love for you to join us though, can we help you with anything else? user: Website says differently agent: Could you send us over a screenshot of where it says this exactly Renee? user: O2 has ben recommended numerous times for Skye signal so I had such high hopes! agent: 🤔 Which phone will you be using Renee? You can take a look at the predicted coverage for your area here user: iPhone 5 or above on iOS 10.1 or newer agent: Okay, so we can advise further please chat to us on the link here:

Customer enquired about, Is O2 having an offer a personal hotspot on payg sims. Agent updated that Our pay and Go packages not supports personal hotspot and inform to send the screenshot and phone details for further advise.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: do you offer personal hotspot on payg sims? agent: Hi Renee 👋🏼 Our Pay and Go packages don't support personal hotspots, no. We'd love for you to join us though, can we help you with anything else? user: Website says differently agent: Could you send us over a screenshot of where it says this exactly Renee? user: O2 has ben recommended numerous times for Skye signal so I had such high hopes! agent: 🤔 Which phone will you be using Renee? You can take a look at the predicted coverage for your area here user: iPhone 5 or above on iOS 10.1 or newer agent: Okay, so we can advise further please chat to us on the link here: ### Response: Customer enquired about, Is O2 having an offer a personal hotspot on payg sims. Agent updated that Our pay and Go packages not supports personal hotspot and inform to send the screenshot and phone details for further advise.

user: hi, facing problems of mobile hanging. Moblile gets hanged while having conference call, massaging, etc. become very slow many times agent: That is certainly not the experience we want you to have. Which iPhone model do you use? user: 6S agent: Great. Let us know which specific iOS version you're running in a DM. user: 11.0.3 Waiting for result oriented response please This is self explanatory screen shot of one of example of hanging agent: Let's see if updating the iPhone to iOS 11.1 helps. DM us if it doesn't.

Customer is complaining about his iPhone which gets hanged while doing conference calls and messages and also gets slow. Agent suggested to update iPhone to iOS 11.1 and to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, facing problems of mobile hanging. Moblile gets hanged while having conference call, massaging, etc. become very slow many times agent: That is certainly not the experience we want you to have. Which iPhone model do you use? user: 6S agent: Great. Let us know which specific iOS version you're running in a DM. user: 11.0.3 Waiting for result oriented response please This is self explanatory screen shot of one of example of hanging agent: Let's see if updating the iPhone to iOS 11.1 helps. DM us if it doesn't. ### Response: Customer is complaining about his iPhone which gets hanged while doing conference calls and messages and also gets slow. Agent suggested to update iPhone to iOS 11.1 and to DM for further assistance.

user: Have you stopped your own branded cola?! That was the nicest cola and I can't find it anywhere! agent: Afraid so, Sam, but we'll let our drinks team know it's sorely missed! user: Bring it back for a Christmas special? agent: Not a bad idea! You never know in Christmases to come :) user: Hi, just wondering if there was any progress on getting this drink back for the festive period, do you have a release date yet? agent: Hi Sam. We're not making any promises. If it does get released we'll let everyone know. :) Thanks. user: What are the chances do you reckon? Also a lot of people miss the lemon fizzy fish you used to do. Just the London ones though agent: Again, we'll pass your feedback on to the food team - they are the team that make the decisions, so fingers crossed! :)

Customer seems cola was the nicest drink and want to bring it back at christmas festival time. Agent updated that they cannot promise as they are not confirmed to release it and also informed they will inform it to the food team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Have you stopped your own branded cola?! That was the nicest cola and I can't find it anywhere! agent: Afraid so, Sam, but we'll let our drinks team know it's sorely missed! user: Bring it back for a Christmas special? agent: Not a bad idea! You never know in Christmases to come :) user: Hi, just wondering if there was any progress on getting this drink back for the festive period, do you have a release date yet? agent: Hi Sam. We're not making any promises. If it does get released we'll let everyone know. :) Thanks. user: What are the chances do you reckon? Also a lot of people miss the lemon fizzy fish you used to do. Just the London ones though agent: Again, we'll pass your feedback on to the food team - they are the team that make the decisions, so fingers crossed! :) ### Response: Customer seems cola was the nicest drink and want to bring it back at christmas festival time. Agent updated that they cannot promise as they are not confirmed to release it and also informed they will inform it to the food team.

user: remind me to cancel my contract on 30th November please agent: Hi Ryan 😩 Why is it you're looking to cancel exactly? Please DM us more info, we wouldn't want to loose you. user: Removing the TU app and still charging me the same price even after the 2 year contract is finished, I should be paying a SIM only rate now agent: There are some alternatives like WiFi Calling > What handset make and model are you using? user: Samsung galaxy s6 which I have no intention of changing agent: We'll extend our 4G/Wifi calling compatible handsets. Third party calling/messaging apps may offer similar functionality. user: Would be helpful to actually get 3g signal let alone 4G, getting one bar of signal where I live is a luxury, your staff say there's 1/2 2/2 coverage but in reality there is none whatsoever agent: We're always working to improve our network, especially in areas that need it most. We hope you see improvements soon.

Customer wants to quit the contract for charging higher bill even after removing TU app. Agent requests to try other alternatives like WiFi calling and other 3rd party apps.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: remind me to cancel my contract on 30th November please agent: Hi Ryan 😩 Why is it you're looking to cancel exactly? Please DM us more info, we wouldn't want to loose you. user: Removing the TU app and still charging me the same price even after the 2 year contract is finished, I should be paying a SIM only rate now agent: There are some alternatives like WiFi Calling > What handset make and model are you using? user: Samsung galaxy s6 which I have no intention of changing agent: We'll extend our 4G/Wifi calling compatible handsets. Third party calling/messaging apps may offer similar functionality. user: Would be helpful to actually get 3g signal let alone 4G, getting one bar of signal where I live is a luxury, your staff say there's 1/2 2/2 coverage but in reality there is none whatsoever agent: We're always working to improve our network, especially in areas that need it most. We hope you see improvements soon. ### Response: Customer wants to quit the contract for charging higher bill even after removing TU app. Agent requests to try other alternatives like WiFi calling and other 3rd party apps.

user: After a weekend on the Gulf Coast where I was careful to #leaveonlyfootprints I’m ready to board my flight in BTR headed for DFW and on to PHX. Amazing girlfriend getaway! #gnomads agent: It looks like you had fun, we know we would. Now it's time for a quick and awesome ride in the skies! user: Well except for the mechanical delay that leaves me here in the airport now until noon and missing my PHX flight. #bummer way to end a perfect weekend agent: Oh darn, our apologies. We'll get you going as fast as we can. user: Leaving BTR finally. Hoping I can make an earlier flight out of DFW. I’ve missed my original flight. But got some work done so all was not lost! Friendly ground staff at BTR today American! That always helps! Woot! agent: We'll have you in DFW before you know it! Please check with our airport team when you arrive for standby on an earlier flight to PHX. user: I opted for lunch in the lounge rather than running to the flight that was leaving. Travel is an adventure! The hummus in the lounge was calling! Hopefully PHX bound in an hour! agent: We understand and have our #wingscrossed for you!

Customer is concerned he/she may lose PHX flight from DFW since delayed flight at BTR to DFW. Agent assures they will be leaving soon and requests to check with their airport team upon arriving at DFW.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: After a weekend on the Gulf Coast where I was careful to #leaveonlyfootprints I’m ready to board my flight in BTR headed for DFW and on to PHX. Amazing girlfriend getaway! #gnomads agent: It looks like you had fun, we know we would. Now it's time for a quick and awesome ride in the skies! user: Well except for the mechanical delay that leaves me here in the airport now until noon and missing my PHX flight. #bummer way to end a perfect weekend agent: Oh darn, our apologies. We'll get you going as fast as we can. user: Leaving BTR finally. Hoping I can make an earlier flight out of DFW. I’ve missed my original flight. But got some work done so all was not lost! Friendly ground staff at BTR today American! That always helps! Woot! agent: We'll have you in DFW before you know it! Please check with our airport team when you arrive for standby on an earlier flight to PHX. user: I opted for lunch in the lounge rather than running to the flight that was leaving. Travel is an adventure! The hummus in the lounge was calling! Hopefully PHX bound in an hour! agent: We understand and have our #wingscrossed for you! ### Response: Customer is concerned he/she may lose PHX flight from DFW since delayed flight at BTR to DFW. Agent assures they will be leaving soon and requests to check with their airport team upon arriving at DFW.

user: Hey Guys, Please can you check your inbox, i sent a message a few days ago. We need to sort this out. :/ #guiltyconscience agent: Hi Saadia I'm sorry for the late response, we've been very busy across all of our social media channels. btw, if your "hole punched" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu btw, if your "hole punched" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu user: Hi Cheidu, thanks for getting back to me. No worries about the late reply, it's cool. I bought a new oyster card so that's sorted but how do I pay you back for the journey? I don't want the police coming to me in 20 years time, locking me up just when life was about to get good. agent: Hi Saadia, don't worry, I doubt the police will come a knockin' :-) We don't encourage travelling without a valid ticket. user: Thanks Chiedu, i'll make a donation to the amazing Children's charity Hope you have a lovely day/weekend. agent: Great choice ( ), have a fabulous weekend too ;-)

Customer is asking to check the inbox where they have sent a messages few days ago to sort it out the issue. Agent states that without valid ticket they will not allow to travel..

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey Guys, Please can you check your inbox, i sent a message a few days ago. We need to sort this out. :/ #guiltyconscience agent: Hi Saadia I'm sorry for the late response, we've been very busy across all of our social media channels. btw, if your "hole punched" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu btw, if your "hole punched" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu user: Hi Cheidu, thanks for getting back to me. No worries about the late reply, it's cool. I bought a new oyster card so that's sorted but how do I pay you back for the journey? I don't want the police coming to me in 20 years time, locking me up just when life was about to get good. agent: Hi Saadia, don't worry, I doubt the police will come a knockin' :-) We don't encourage travelling without a valid ticket. user: Thanks Chiedu, i'll make a donation to the amazing Children's charity Hope you have a lovely day/weekend. agent: Great choice ( ), have a fabulous weekend too ;-) ### Response: Customer is asking to check the inbox where they have sent a messages few days ago to sort it out the issue. Agent states that without valid ticket they will not allow to travel..

user: can I apply for a basic card online? agent: Hi there, thx for tweeting us. Yes, we have different cards to meet all needs. Pls visit: for your choice user: Doesn’t seem to let me apply online for basic card tho, wants a form? agent: How can I help? user: I want to apply for a charge card with no annual fee online but the basic card only lets me apply with a form? agent: Just to better understand your concern. You'd like to apply for a Charge card but you don't see the online application? user: Yes agent: Sorry to hear you are having trouble. Pls visit: this should help you. Thx for your interest user: Thanks. I’m in the uk though, do you have a uk link? agent: Is this for a U.S. account? user: No a UK account agent: Thx for clarifying! Looping in for guidance. Have a great day.

Customer wants to apply for a basic card online and needs online application form. Agent provides with URL link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can I apply for a basic card online? agent: Hi there, thx for tweeting us. Yes, we have different cards to meet all needs. Pls visit: for your choice user: Doesn’t seem to let me apply online for basic card tho, wants a form? agent: How can I help? user: I want to apply for a charge card with no annual fee online but the basic card only lets me apply with a form? agent: Just to better understand your concern. You'd like to apply for a Charge card but you don't see the online application? user: Yes agent: Sorry to hear you are having trouble. Pls visit: this should help you. Thx for your interest user: Thanks. I’m in the uk though, do you have a uk link? agent: Is this for a U.S. account? user: No a UK account agent: Thx for clarifying! Looping in for guidance. Have a great day. ### Response: Customer wants to apply for a basic card online and needs online application form. Agent provides with URL link.

user: Hey! Amazon pantry order was late by 7 days so i cancelled it, but i m still being asked 2 wait 4 refund. Can u help? agent: Apologies for the unpleasant experience. Kindly share your details here: and I'll contact you. user: There were 2 separate orders 408-1929729-8238743 and 408-0714060-7645942. Both were Delayed. i have added my details as suggested agent: Thanks. We'll check and revert at the earliest. Also, please don't provide your order/account details as we consider them to be personal information. user: Ok Sure ! Guys any update on this ! agent: We're working on your details, we'll reach out to you soon with an update. user: Hi Thank you for the refund! i got it last night. Still, i got delivery of one of the product. You can take it whenever u want 2 let me know if you want more details on this ! ! agent: As you have already provided your details, our team will look into it and will reach out to you for any further updates.

Amazon pantry order was delayed by 7 days but refund is being held up. Looking into the problem.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey! Amazon pantry order was late by 7 days so i cancelled it, but i m still being asked 2 wait 4 refund. Can u help? agent: Apologies for the unpleasant experience. Kindly share your details here: and I'll contact you. user: There were 2 separate orders 408-1929729-8238743 and 408-0714060-7645942. Both were Delayed. i have added my details as suggested agent: Thanks. We'll check and revert at the earliest. Also, please don't provide your order/account details as we consider them to be personal information. user: Ok Sure ! Guys any update on this ! agent: We're working on your details, we'll reach out to you soon with an update. user: Hi Thank you for the refund! i got it last night. Still, i got delivery of one of the product. You can take it whenever u want 2 let me know if you want more details on this ! ! agent: As you have already provided your details, our team will look into it and will reach out to you for any further updates. ### Response: Amazon pantry order was delayed by 7 days but refund is being held up. Looking into the problem.

user: why does your website show me this when I click my password reset link sent to me 2 minutes ago? agent: Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you user: Have done 7 times since yesterday at 1400 agent: Sorry about that, were you logging in for alerts or to buy tickets? user: to track a ticket, so I could go back to it. agent: You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2) user: No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket. agent: We don't sell tickets on our website. A log in for our site would be used for station alerts. user: Is this helping me reset the password for my account? I know what services you provide. The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature. agent: Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for? user: Not to worry, it was saving a route to review later. agent: Would you be able to try and re register without using the password generator? user: the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. Error message - please check the following fields: This email address has already been registered. agent: Could you DM your email address so I can ask someone to reset the password for you?

Customer is complaining that why does the website show them this when they click on password rest link sent to him 2 minutes ago. Agent suggest to send DM their email address so they can ask someone to reset the password for them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why does your website show me this when I click my password reset link sent to me 2 minutes ago? agent: Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you user: Have done 7 times since yesterday at 1400 agent: Sorry about that, were you logging in for alerts or to buy tickets? user: to track a ticket, so I could go back to it. agent: You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2) user: No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket. agent: We don't sell tickets on our website. A log in for our site would be used for station alerts. user: Is this helping me reset the password for my account? I know what services you provide. The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature. agent: Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for? user: Not to worry, it was saving a route to review later. agent: Would you be able to try and re register without using the password generator? user: the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. Error message - please check the following fields: This email address has already been registered. agent: Could you DM your email address so I can ask someone to reset the password for you? ### Response: Customer is complaining that why does the website show them this when they click on password rest link sent to him 2 minutes ago. Agent suggest to send DM their email address so they can ask someone to reset the password for them.

user: I shouldn't have to say this but if my flight doesn't make it back home in time 4 we gonna have a problem agent: We don't ever want you to miss anything. What's your flight number? We'll check the status. user: AA8985 agent: Our Finnair friends will have you wheels up as quickly as they can and on your way. user: What are the chances for an upgrade for me and my friends ? agent: Check directly with Finnair. They'll be glad to check this for you.

Customer is complaining about the delay in flight and tells that if flight doesn't make it on time then it will be a problem. Agent updates that their Finnair friends will have wheel ups as quick as they can do and updates to check directly with Finnair.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I shouldn't have to say this but if my flight doesn't make it back home in time 4 we gonna have a problem agent: We don't ever want you to miss anything. What's your flight number? We'll check the status. user: AA8985 agent: Our Finnair friends will have you wheels up as quickly as they can and on your way. user: What are the chances for an upgrade for me and my friends ? agent: Check directly with Finnair. They'll be glad to check this for you. ### Response: Customer is complaining about the delay in flight and tells that if flight doesn't make it on time then it will be a problem. Agent updates that their Finnair friends will have wheel ups as quick as they can do and updates to check directly with Finnair.

user: waited in all day for my parcel to get this email. Next day delivery at its best I see. Absolutely fuming, what a waste of a day, I suppose I've got to wait in all day tomorrow now! agent: I'm so sorry to hear your delivery was not made today! Keep us posted if it does not arrive tomorrow. user: I'd much rather have an explanation as to how it failed? agent: Happy to help, Xan! We don't have access to your account via Twitter. Please contact us by phone or chat and we'll be happy to research this closer for you: Please keep us posted! user: Somebody emailed me, they marked it as high priority to be delivered today, it's now saying it's been delivered, I rang my mum, she said nobody has come to her door at all. I've now sent another email. More fuming than yesterday now! agent: Sorry to hear that. Can I ask if you've checked with your neighbours or any safe locations around the property? user: Yes we've checked, they have said that the driver scanned the parcel and sometimes it comes up delivered when it hasn't. My mum is going out at 3 they've promised it will be there. They will investigate it as it should have been delivered yesterday. agent: Thank you for that information! Please keep us posted on the outcome!

Customer is enquiring about the delayed delivery and false email which states that the product is delivered. Agent requests to contact them by phone or chat and to check with the neighbours or any safe locations around the property.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: waited in all day for my parcel to get this email. Next day delivery at its best I see. Absolutely fuming, what a waste of a day, I suppose I've got to wait in all day tomorrow now! agent: I'm so sorry to hear your delivery was not made today! Keep us posted if it does not arrive tomorrow. user: I'd much rather have an explanation as to how it failed? agent: Happy to help, Xan! We don't have access to your account via Twitter. Please contact us by phone or chat and we'll be happy to research this closer for you: Please keep us posted! user: Somebody emailed me, they marked it as high priority to be delivered today, it's now saying it's been delivered, I rang my mum, she said nobody has come to her door at all. I've now sent another email. More fuming than yesterday now! agent: Sorry to hear that. Can I ask if you've checked with your neighbours or any safe locations around the property? user: Yes we've checked, they have said that the driver scanned the parcel and sometimes it comes up delivered when it hasn't. My mum is going out at 3 they've promised it will be there. They will investigate it as it should have been delivered yesterday. agent: Thank you for that information! Please keep us posted on the outcome! ### Response: Customer is enquiring about the delayed delivery and false email which states that the product is delivered. Agent requests to contact them by phone or chat and to check with the neighbours or any safe locations around the property.

user: Hi it says "Upgrade to Plus to enable permission settings," but I upgrade to Plus and it still says the same thing? $$ back? agent: Hey Allison, thanks for sharing! Just to confirm, any chance the upgrade was applied on a second accidental account? If you’re... 1/2 ...unsure, in order for us to take a closer look, would you mind writing us at + DMing us once you have? 2/2 user: Hi - yes, I double checked, and it's just one account and it says I have Plus, but it still won't let me modify sharing settings agent: Hi again, we apologize for the confusion. Plus doesn’t have the option to modify sharing settings, this is only available with... 1/2 ...Professional and Business accounts: 2/2 user: So then I'm confused: what does permission settings mean;what is supposed to happen when you upgrade to plus since it tells you to get plus? Trying to figure out why it is telling me that upgrading to Plus will allow me to enable permission settings.I upgraded for that reason. agent: Apologies for the late reply, Allison. Essentially, existing Plus users will keep the same features (including permission settings)... 1/3 ...for as long as they are customers. We made adjustments to new purchases to better match our users' needs. This change only... 2/3 ...applies to new Plus users (as yourself). Regarding the “Settings” page, we’ll flag this with our team, Thanks + hope it helps 🙂 3/3 user: Thanks. Who can I contact to discuss options, including a refund, since I upgraded due to that incorrect advertising? agent: Allison, you can write in to our support team here and one of our agents will be happy to assist. Thanks!

Customer is complaining that even after upgrading to plus its saying Upgrade to Plus to enable permission settings. Agent updates that existing Plus users will keep the same features including permission settings as long as they are customers and regarding settings they have flag this with their team and hopes it will help.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi it says "Upgrade to Plus to enable permission settings," but I upgrade to Plus and it still says the same thing? $$ back? agent: Hey Allison, thanks for sharing! Just to confirm, any chance the upgrade was applied on a second accidental account? If you’re... 1/2 ...unsure, in order for us to take a closer look, would you mind writing us at + DMing us once you have? 2/2 user: Hi - yes, I double checked, and it's just one account and it says I have Plus, but it still won't let me modify sharing settings agent: Hi again, we apologize for the confusion. Plus doesn’t have the option to modify sharing settings, this is only available with... 1/2 ...Professional and Business accounts: 2/2 user: So then I'm confused: what does permission settings mean;what is supposed to happen when you upgrade to plus since it tells you to get plus? Trying to figure out why it is telling me that upgrading to Plus will allow me to enable permission settings.I upgraded for that reason. agent: Apologies for the late reply, Allison. Essentially, existing Plus users will keep the same features (including permission settings)... 1/3 ...for as long as they are customers. We made adjustments to new purchases to better match our users' needs. This change only... 2/3 ...applies to new Plus users (as yourself). Regarding the “Settings” page, we’ll flag this with our team, Thanks + hope it helps 🙂 3/3 user: Thanks. Who can I contact to discuss options, including a refund, since I upgraded due to that incorrect advertising? agent: Allison, you can write in to our support team here and one of our agents will be happy to assist. Thanks! ### Response: Customer is complaining that even after upgrading to plus its saying Upgrade to Plus to enable permission settings. Agent updates that existing Plus users will keep the same features including permission settings as long as they are customers and regarding settings they have flag this with their team and hopes it will help.

user: Hey why is your #android #app not letting me to cancel my booking? I'm logged in with my BA Executive Club credentials. agent: If you're the card holder, this should work. Could you DM the booking reference in question? user: It worked from the desktop browser, but it doesn't work from the mobile app. The app opens manage my booking as web, hence the error. agent: Understood, sorry about that. I've noted it's Android, I just need to know the type of phone you're using and the browser. Android 1/2 tend to stick with Google anyway. I'll pass this to our Fault Reporting team. 2/2 user: Built-in browser in the app, so default Android browser. I use vanilla Android from Google. Many thanks! agent: Thanks for that! Could you DM the model of the phone and your booking reference, with your name, email and contact number for security? 1/2 They've said that it may be something quite small in the booking which will throw it off and would like to check. 2/2

Customer is unable to cancel booking from his android mobile. Agent informed customer that they will check on it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey why is your #android #app not letting me to cancel my booking? I'm logged in with my BA Executive Club credentials. agent: If you're the card holder, this should work. Could you DM the booking reference in question? user: It worked from the desktop browser, but it doesn't work from the mobile app. The app opens manage my booking as web, hence the error. agent: Understood, sorry about that. I've noted it's Android, I just need to know the type of phone you're using and the browser. Android 1/2 tend to stick with Google anyway. I'll pass this to our Fault Reporting team. 2/2 user: Built-in browser in the app, so default Android browser. I use vanilla Android from Google. Many thanks! agent: Thanks for that! Could you DM the model of the phone and your booking reference, with your name, email and contact number for security? 1/2 They've said that it may be something quite small in the booking which will throw it off and would like to check. 2/2 ### Response: Customer is unable to cancel booking from his android mobile. Agent informed customer that they will check on it.

user: #azTechHelp agent: Hi, are you experiencing any issues we can assist with? Hi, to clarify are you referring to a Virtual Machine you've deployed? user: Hi, yes I didn't manage to connect my domain name (hosted by 1&1) and my server hosted by azure because I didn't manage to find the IP of the server on the Azure Portal agent: Are you able to see a Public IP assigned to your VM in the overview section? user: there is no IP in this section... FYI I have a Basic App Plan agent: We recommend taking a look at this documentation which may help: user: Thank you but I think I don't have a VM. I just have a Plan App Service agent: Okay, could you please tell us more about your scenario? user: I have my app in Azure, and my domain name in 1&1. I can't link the two because I can't find the IP address of my Azure server. agent: Take a look at this resource which may help:

Customer is complaining that he didn't manage to connect his domain name and his server hosted by azure. Agent updated that they will take a look at this resource which may help.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp agent: Hi, are you experiencing any issues we can assist with? Hi, to clarify are you referring to a Virtual Machine you've deployed? user: Hi, yes I didn't manage to connect my domain name (hosted by 1&1) and my server hosted by azure because I didn't manage to find the IP of the server on the Azure Portal agent: Are you able to see a Public IP assigned to your VM in the overview section? user: there is no IP in this section... FYI I have a Basic App Plan agent: We recommend taking a look at this documentation which may help: user: Thank you but I think I don't have a VM. I just have a Plan App Service agent: Okay, could you please tell us more about your scenario? user: I have my app in Azure, and my domain name in 1&1. I can't link the two because I can't find the IP address of my Azure server. agent: Take a look at this resource which may help: ### Response: Customer is complaining that he didn't manage to connect his domain name and his server hosted by azure. Agent updated that they will take a look at this resource which may help.

user: Missed the game and probably losing my DVR content.. Thats quality time with my wife and its priceless thanks you agent: We do apologize for the inconvenience. Did the box lose power? user: Ive already spoken with 2 techs... Both lost service with me... Neither called me back... I think someone is comming to my house tomorrow after 9am but I have no confirmation and am not calling again. agent: Did you get a trouble ticket number? user: No... And I was on the phone with the last tech for over an hour agent: Was your issue resolved? user: No... I currently have no service and an error message labeled APOO on my box. agent: Was a technician visit scheduled? What was the outcome of the call? user: Ive already answered both of tthose questions agent: Can you follow and DM back so we can have an agent help you? user: No thank you agent: Ok, let us know if there is anything we can do to help.

Customer is having some issue with service. Agent informed to DM the customer, So that they can have an agent to help.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Missed the game and probably losing my DVR content.. Thats quality time with my wife and its priceless thanks you agent: We do apologize for the inconvenience. Did the box lose power? user: Ive already spoken with 2 techs... Both lost service with me... Neither called me back... I think someone is comming to my house tomorrow after 9am but I have no confirmation and am not calling again. agent: Did you get a trouble ticket number? user: No... And I was on the phone with the last tech for over an hour agent: Was your issue resolved? user: No... I currently have no service and an error message labeled APOO on my box. agent: Was a technician visit scheduled? What was the outcome of the call? user: Ive already answered both of tthose questions agent: Can you follow and DM back so we can have an agent help you? user: No thank you agent: Ok, let us know if there is anything we can do to help. ### Response: Customer is having some issue with service. Agent informed to DM the customer, So that they can have an agent to help.

user: I’d like to thank you for the Sainsbury’s lorry parked up outside Brunswick Terrace in Hove, running its engine from 4:30am for two hours. It really was the perfect start to the day. 👌 agent: Hi Iain, really sorry about that. Could you DM me on the below link the registration number please? Mariya user: I don’t have the reg. please just ask your drivers not to park up for hours with their engines running in residential areas including Hove seafront. agent: Can you send us a postcode of this area? We'll get this logged with the relevant team. Rob user: Brunswick Terrace is BN3 1HL which is parallel to Kingsway ie the seafront road. agent: Thanks, I've passed this onto the relevant team. Have a good day. Rob user: Thanks Rob. I look forward to being able to sleep. agent: Hi Iain, just to let you know that this has all been forwarded onto our depot who will be able to identify the colleague involved. The appropriate action will be taken. Sorry again for the trouble. Corey

Customer complained on sainburys lorry driver for making a huge sound near his house. Agent ask the customer to DM of registration number and postal code of the area.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’d like to thank you for the Sainsbury’s lorry parked up outside Brunswick Terrace in Hove, running its engine from 4:30am for two hours. It really was the perfect start to the day. 👌 agent: Hi Iain, really sorry about that. Could you DM me on the below link the registration number please? Mariya user: I don’t have the reg. please just ask your drivers not to park up for hours with their engines running in residential areas including Hove seafront. agent: Can you send us a postcode of this area? We'll get this logged with the relevant team. Rob user: Brunswick Terrace is BN3 1HL which is parallel to Kingsway ie the seafront road. agent: Thanks, I've passed this onto the relevant team. Have a good day. Rob user: Thanks Rob. I look forward to being able to sleep. agent: Hi Iain, just to let you know that this has all been forwarded onto our depot who will be able to identify the colleague involved. The appropriate action will be taken. Sorry again for the trouble. Corey ### Response: Customer complained on sainburys lorry driver for making a huge sound near his house. Agent ask the customer to DM of registration number and postal code of the area.

user: so I bought some greens to go with my healthy dinner, and I got an extra surprise...I had to throw all my food out #Thanksbutnothanks agent: When growing our veg, we encourage our suppliers to use minimal pesticides as possible. This allows the insects that are beneficial to help our crops thrive. 1/4 Our suppliers do inspect where appropriate, wash the veg at several stages through the growing and harvesting stages. However on rare occasion we may miss something & I understand that this has been disappointing for you. 2/4 Can you DM us your name, address, email, store purchased from & clear pics of packaging (front and back)? Also, do I have your permission to pass on your details to our supplier? 3/4 Finally, would you like a refund via email or the post? - Rocsi 6/6

Customer is disappointed with the greens bought to have with their dinner which they had to throw all out. Agent apologies for the inconvenience and asks whether that they would like to refund via mail or post.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: so I bought some greens to go with my healthy dinner, and I got an extra surprise...I had to throw all my food out #Thanksbutnothanks agent: When growing our veg, we encourage our suppliers to use minimal pesticides as possible. This allows the insects that are beneficial to help our crops thrive. 1/4 Our suppliers do inspect where appropriate, wash the veg at several stages through the growing and harvesting stages. However on rare occasion we may miss something & I understand that this has been disappointing for you. 2/4 Can you DM us your name, address, email, store purchased from & clear pics of packaging (front and back)? Also, do I have your permission to pass on your details to our supplier? 3/4 Finally, would you like a refund via email or the post? - Rocsi 6/6 ### Response: Customer is disappointed with the greens bought to have with their dinner which they had to throw all out. Agent apologies for the inconvenience and asks whether that they would like to refund via mail or post.

user: hi I want to recharge my mobile...but failed to find that section on Amazon app...can u tell me how.. agent: Also you can visit the following link for more information : To recharge prepaid mobile number on Amazon app please go to menu -> Amazon pay -> Mobile Recharge. (1/2) user: Can u put screenshot showing wher exactly is Mobile recharge in Amazon Pay page of Amazon app..can't find..al I c is AmazonPay partners info agent: Sorry for the hassle. Please report this to our support team here: and we'll check this. user: Reporting is next step... First show me what u said.. R u saying that third party app Komparify is the one to be used for recharge? agent: We have our own portal, Ravi. You may follow this link to recharge your mobile : user: I don't know what is the problem... yesterday I didn't see this page in the same section..it is there today.. agent: I understand your concern, Ravi. I'll forward your feedback to the team concerned for review. user: I think now it's solved..all clear.. agent: We're happy to help. Do keep us posted for further concerns.

Customer enquirers how to recharge mobile on Amazon app. Agent informed customer that he will forward his feedback to the team concerned for review.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi I want to recharge my mobile...but failed to find that section on Amazon app...can u tell me how.. agent: Also you can visit the following link for more information : To recharge prepaid mobile number on Amazon app please go to menu -> Amazon pay -> Mobile Recharge. (1/2) user: Can u put screenshot showing wher exactly is Mobile recharge in Amazon Pay page of Amazon app..can't find..al I c is AmazonPay partners info agent: Sorry for the hassle. Please report this to our support team here: and we'll check this. user: Reporting is next step... First show me what u said.. R u saying that third party app Komparify is the one to be used for recharge? agent: We have our own portal, Ravi. You may follow this link to recharge your mobile : user: I don't know what is the problem... yesterday I didn't see this page in the same section..it is there today.. agent: I understand your concern, Ravi. I'll forward your feedback to the team concerned for review. user: I think now it's solved..all clear.. agent: We're happy to help. Do keep us posted for further concerns. ### Response: Customer enquirers how to recharge mobile on Amazon app. Agent informed customer that he will forward his feedback to the team concerned for review.

user: hi, placed order promised delivery today, told order 'stuck in fulfilment centre' can you just get it 'un-stuck' this isn't my fault. I'm sure you're sending other orders fine. agent: we'd like to take a further look into this with you! Please reach out to us by phone or chat so we can better assist: user: I'm on chat, just providing the same robotic response. A company of your size should be able to send an item. No goodwill gestures offered either. Also, your supervisor was very rude, and didn't answer any of my questions. How hard can it be to set an order as priority to reduce this weekend waiting for a delivery that may not even happen? agent: I am very sorry to hear that Dan, what did they advise you? Which steps have been taken in relation to your parcel?

The customer had placed an item and it about it deliver but unfortunately it stuck in fulfilment centre. The agent was asking the customer on which steps under does he gone through respective to his parcel.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, placed order promised delivery today, told order 'stuck in fulfilment centre' can you just get it 'un-stuck' this isn't my fault. I'm sure you're sending other orders fine. agent: we'd like to take a further look into this with you! Please reach out to us by phone or chat so we can better assist: user: I'm on chat, just providing the same robotic response. A company of your size should be able to send an item. No goodwill gestures offered either. Also, your supervisor was very rude, and didn't answer any of my questions. How hard can it be to set an order as priority to reduce this weekend waiting for a delivery that may not even happen? agent: I am very sorry to hear that Dan, what did they advise you? Which steps have been taken in relation to your parcel? ### Response: The customer had placed an item and it about it deliver but unfortunately it stuck in fulfilment centre. The agent was asking the customer on which steps under does he gone through respective to his parcel.

user: really poor show no food 12.07 Euston to Liverpool 1st class and no contingency #starving #expectmore #poorcustomerservice agent: Hi Catherine, really sorry to hear this. Have you been able to speak to onboard staff about this at all? user: Yes have been given a tiny bag of pretzels #longjourneyahead agent: Apologies Catherine. If you don't receive service on this train then you can claim compensation here: user: Already have doesn’t solve my hunger tho you should have contingency plans for this type of issue #badplanning agent: We'll certainly pass your comments on Catherine

Customer is complaining about the food service where there was no food 12.07 from Euston to Liverpool 1st class and also complaints about no contingency. Agent updates that they will certainly pass their comments on.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: really poor show no food 12.07 Euston to Liverpool 1st class and no contingency #starving #expectmore #poorcustomerservice agent: Hi Catherine, really sorry to hear this. Have you been able to speak to onboard staff about this at all? user: Yes have been given a tiny bag of pretzels #longjourneyahead agent: Apologies Catherine. If you don't receive service on this train then you can claim compensation here: user: Already have doesn’t solve my hunger tho you should have contingency plans for this type of issue #badplanning agent: We'll certainly pass your comments on Catherine ### Response: Customer is complaining about the food service where there was no food 12.07 from Euston to Liverpool 1st class and also complaints about no contingency. Agent updates that they will certainly pass their comments on.

user: why can't I choose an episode instead of watching what is next.in the series??? maybe I like re-watching some episodes. agent: You can definitely re-watch previously streamed episodes. On a Roku? If so, press * & select details for an episode listing. user: no roku agent: Hi there, Elle. Thanks for following up. Which device do you use? Is it possible you may be using a Roku TV? user: it is a roku TV actually agent: Thanks for that! Clicking on a show brings up the Details and just to the right is Episodes, which has all seasons/episodes. user: not since the update agent: That shouldn't be the case! Please follow up with us here: so we can look into this further for you.

The customer is complaining that why can't they watch the episode of their choice. The agent told that clicking on a show brings up the details and just to the right is episodes, which has all seasons.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why can't I choose an episode instead of watching what is next.in the series??? maybe I like re-watching some episodes. agent: You can definitely re-watch previously streamed episodes. On a Roku? If so, press * & select details for an episode listing. user: no roku agent: Hi there, Elle. Thanks for following up. Which device do you use? Is it possible you may be using a Roku TV? user: it is a roku TV actually agent: Thanks for that! Clicking on a show brings up the Details and just to the right is Episodes, which has all seasons/episodes. user: not since the update agent: That shouldn't be the case! Please follow up with us here: so we can look into this further for you. ### Response: The customer is complaining that why can't they watch the episode of their choice. The agent told that clicking on a show brings up the details and just to the right is episodes, which has all seasons.

user: Getting a #BSOD when installing the latest win10 update on my Laptop agent: Oh no! This is not how it should be, Henry. Can you tell us if your Surface Laptop is on Windows 10 S or it's in Windows 10 Pro? user: Hi. It's on Windows 10 Pro. agent: Got it. To clarify, are you trying to install Fall Creators Update or the latest firmware update when this issue happened? user: It download the firmware and the Fall Creators update. Installed the Firmware but has not installed the Fall Creators update. agent: Got it. To resolve a blue screen error, check this link: user: Hi. Managed to update it. Did a clean boot into windows. Then did updated it via media creation tool. agent: That's great! We'd like to hear from you. Help us improve our support by clicking this link: Thanks!

Win10 updated caused a BSOD error on laptop. Provided a link to resolve the blue screen error - and it worked!

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Getting a #BSOD when installing the latest win10 update on my Laptop agent: Oh no! This is not how it should be, Henry. Can you tell us if your Surface Laptop is on Windows 10 S or it's in Windows 10 Pro? user: Hi. It's on Windows 10 Pro. agent: Got it. To clarify, are you trying to install Fall Creators Update or the latest firmware update when this issue happened? user: It download the firmware and the Fall Creators update. Installed the Firmware but has not installed the Fall Creators update. agent: Got it. To resolve a blue screen error, check this link: user: Hi. Managed to update it. Did a clean boot into windows. Then did updated it via media creation tool. agent: That's great! We'd like to hear from you. Help us improve our support by clicking this link: Thanks! ### Response: Win10 updated caused a BSOD error on laptop. Provided a link to resolve the blue screen error - and it worked!

user: Hi the Windows 10 app freezes and crashes consistently on my PC. Resetting, uninstall/reinstall has not helped. Known issue? agent: Hey Tommy, that's not cool! Which Spotify app version are you running? Also, is this happening at any specific points (like during login, or while listening to music)? We'll see what we can suggest /WP user: App freezes and crashes on open before I can even check version number. Downloaded from the Win10 Store, latest release 10/24. agent: Copy that. If you haven't tried this yet, can you restart your PC? Can we also know when did this start happening? Was it after a specific update? /WP user: Restarting hasn't helped. Started on Monday. agent: Got it. Just to check, is this also happening on any other devices? Keep us posted /JI user: Fine on my iOS and Amazon devices. Freeze/crash only occurs on my Windows 10 PC. I've had to completely uninstall the app for now because new installation appears to default to "Open on startup" which also freezes my system. Good luck! agent: Sorry to hear that. Can you DM us your account's email address or username? Let's carry on there /JE

Customer having an issue with apps freeze and crashes consistently. Agent updated the customer to DM the account's email address or username for look into the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi the Windows 10 app freezes and crashes consistently on my PC. Resetting, uninstall/reinstall has not helped. Known issue? agent: Hey Tommy, that's not cool! Which Spotify app version are you running? Also, is this happening at any specific points (like during login, or while listening to music)? We'll see what we can suggest /WP user: App freezes and crashes on open before I can even check version number. Downloaded from the Win10 Store, latest release 10/24. agent: Copy that. If you haven't tried this yet, can you restart your PC? Can we also know when did this start happening? Was it after a specific update? /WP user: Restarting hasn't helped. Started on Monday. agent: Got it. Just to check, is this also happening on any other devices? Keep us posted /JI user: Fine on my iOS and Amazon devices. Freeze/crash only occurs on my Windows 10 PC. I've had to completely uninstall the app for now because new installation appears to default to "Open on startup" which also freezes my system. Good luck! agent: Sorry to hear that. Can you DM us your account's email address or username? Let's carry on there /JE ### Response: Customer having an issue with apps freeze and crashes consistently. Agent updated the customer to DM the account's email address or username for look into the issue.

user: #azTechHelp agent: Hi there, how can we help you? user: Vent - I need to create an internal subnet of 10.16.220 What are the public net address range to support 10.16.220.0/24 on the private subnet? agent: Thanks for getting in touch. Can you post your query through and confirm the 1 forum details and we will have someone from our forum team look into this. 2 Are you still seeing this issue? Please let us know if there is anything we can do to help. user: I'm good. Figured it out. agent: Great to hear! Let us know if we can help with anything else!

Customer esquire about creating internal subnet. Agent ask for further assistance as issue has been resolved by customer himself.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp agent: Hi there, how can we help you? user: Vent - I need to create an internal subnet of 10.16.220 What are the public net address range to support 10.16.220.0/24 on the private subnet? agent: Thanks for getting in touch. Can you post your query through and confirm the 1 forum details and we will have someone from our forum team look into this. 2 Are you still seeing this issue? Please let us know if there is anything we can do to help. user: I'm good. Figured it out. agent: Great to hear! Let us know if we can help with anything else! ### Response: Customer esquire about creating internal subnet. Agent ask for further assistance as issue has been resolved by customer himself.

user: shocking service at Twyford Station this pm - no ticket staff on & automated machine unable to issue group save tickets!!? #cheated agent: Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis user: hi Lewis, thank you. didn't realise that & didn't want a fine so we all bought full price tickets. anything we can do? agent: If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew user: great, thank you Lewis. much better service on Twitter it seems 😃 agent: If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis user: thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies agent: No worries. You're welcome. Lewis.

Customer is complaining that there is no staff on automated machine unable to issue group save tickets. Agent updates if they can't purchase the ticket at the station you can purchase on board from a conductor.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: shocking service at Twyford Station this pm - no ticket staff on & automated machine unable to issue group save tickets!!? #cheated agent: Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis user: hi Lewis, thank you. didn't realise that & didn't want a fine so we all bought full price tickets. anything we can do? agent: If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew user: great, thank you Lewis. much better service on Twitter it seems 😃 agent: If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis user: thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies agent: No worries. You're welcome. Lewis. ### Response: Customer is complaining that there is no staff on automated machine unable to issue group save tickets. Agent updates if they can't purchase the ticket at the station you can purchase on board from a conductor.

user: I don't know if it is racism or poor service but skyclub service sometimes is terrible. agent: Care to share what occured? *HDV user: What does *hdv mean? agent: That identifies the agent who is helping you. *ASK user: Flying to London. Left skyclub and received late notification of delay. Went back to sky club and told agent at desk I was returning. I was 4th in line saying the same thing. Guess who was the only one who was asked for his sky club membership again? Only person of color. The agent said we are suppose to ask every time. Really? I'm standing in line seeing no one asked. I'm also diamond, not like I'm new here. agent: Thank you for sharing details of your experience with us. Please know that Delta does not discriminate or condone (cont.) *HJB 2/2 discrimination of a person or group for any reason. Can you please DM which airport and SkyClub this took place? *HJB... 1/2

Here customer is unhappy with the service of sky club where flight get delay and he gets the late notification. Here agent ask the customer to message him and ask for the location.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I don't know if it is racism or poor service but skyclub service sometimes is terrible. agent: Care to share what occured? *HDV user: What does *hdv mean? agent: That identifies the agent who is helping you. *ASK user: Flying to London. Left skyclub and received late notification of delay. Went back to sky club and told agent at desk I was returning. I was 4th in line saying the same thing. Guess who was the only one who was asked for his sky club membership again? Only person of color. The agent said we are suppose to ask every time. Really? I'm standing in line seeing no one asked. I'm also diamond, not like I'm new here. agent: Thank you for sharing details of your experience with us. Please know that Delta does not discriminate or condone (cont.) *HJB 2/2 discrimination of a person or group for any reason. Can you please DM which airport and SkyClub this took place? *HJB... 1/2 ### Response: Here customer is unhappy with the service of sky club where flight get delay and he gets the late notification. Here agent ask the customer to message him and ask for the location.

user: this issue I'm having is with residential service agent: What's going on with your residential service? We will be happy to assist. user: been trying to transfer service since the 30th of last month...had an appointment for two days ago... tech never (1/8) high end user... the only reason my service wasn't instantly switched because I was sold gigabit internet now I have (3/8) showed... asked to be expedited but to no avail I still have to wait until Tuesday it seems... I'm a YouTuber and a (2/8) customer service reps that incompetence is costing me time I need for video editing... not to mention im expected to (6/8) tech, trained in wire running from job corps... so now I'm without service due to half fast techs and half fast (5/8) to wait on a tech and pay a fee when all the wires and equipment for installation is here and I'm a certified pcst (4/8) pay my bill on time but I have to accept late service from the company TOTALLY UNACCEPTABLE... OH AND DID I MENTION (7/8) I'M A VET THAT DOESN'T RECEIVE MILITARY DISCOUNT🤔 (8/8) agent: Are you attempting to upgrade your speed? Or you are not getting the speed your are provisioned for? We understand your concern but some equipment may have to be upgraded depending on your request. user: that doesn't excuse nor explain why doesn't have a legitimate veterans discount... all I've been referred to (1/2) are paid service🤔 #shameful (2/2) agent: Please use the link below to check on the discount.

The customer says that he is been trying to transfer service since last month and adds that he didn't received military discounts. The agent asks whether the customer attempting to upgrade the speed and shares a link to check on the discounts.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: this issue I'm having is with residential service agent: What's going on with your residential service? We will be happy to assist. user: been trying to transfer service since the 30th of last month...had an appointment for two days ago... tech never (1/8) high end user... the only reason my service wasn't instantly switched because I was sold gigabit internet now I have (3/8) showed... asked to be expedited but to no avail I still have to wait until Tuesday it seems... I'm a YouTuber and a (2/8) customer service reps that incompetence is costing me time I need for video editing... not to mention im expected to (6/8) tech, trained in wire running from job corps... so now I'm without service due to half fast techs and half fast (5/8) to wait on a tech and pay a fee when all the wires and equipment for installation is here and I'm a certified pcst (4/8) pay my bill on time but I have to accept late service from the company TOTALLY UNACCEPTABLE... OH AND DID I MENTION (7/8) I'M A VET THAT DOESN'T RECEIVE MILITARY DISCOUNT🤔 (8/8) agent: Are you attempting to upgrade your speed? Or you are not getting the speed your are provisioned for? We understand your concern but some equipment may have to be upgraded depending on your request. user: that doesn't excuse nor explain why doesn't have a legitimate veterans discount... all I've been referred to (1/2) are paid service🤔 #shameful (2/2) agent: Please use the link below to check on the discount. ### Response: The customer says that he is been trying to transfer service since last month and adds that he didn't received military discounts. The agent asks whether the customer attempting to upgrade the speed and shares a link to check on the discounts.

user: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it? agent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it. user: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning. agent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know. user: I have no service with you at all. Can't I just unplug it and remove the battery forever? agent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop. user: Thank you! agent: You are welcome!

Customer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it? agent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it. user: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning. agent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know. user: I have no service with you at all. Can't I just unplug it and remove the battery forever? agent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop. user: Thank you! agent: You are welcome! ### Response: Customer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.

user: After 2 iOS updates my iPhone 6 is still stuttering to start. Looks like it’ s a Samsung coming agent: We'd like to help. Are you currently running iOS 11.0.3? You can check in Settings > General > About user: Yes It is staggering in action It is frozen in opening agent: Please send us a DM and we can chat with you there. user: Out and about presently will do when back in office. Thank you. Geoff agent: No worries. We are here to help.

Customer complains about issue on update of i phone. Agent updated the customer to DM for further assisatane.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: After 2 iOS updates my iPhone 6 is still stuttering to start. Looks like it’ s a Samsung coming agent: We'd like to help. Are you currently running iOS 11.0.3? You can check in Settings > General > About user: Yes It is staggering in action It is frozen in opening agent: Please send us a DM and we can chat with you there. user: Out and about presently will do when back in office. Thank you. Geoff agent: No worries. We are here to help. ### Response: Customer complains about issue on update of i phone. Agent updated the customer to DM for further assisatane.

user: my idea number's due date of payment was 16th November. I haven't paid the amount so from 3-4 days I am getting i am getting calls from idea customer care asking me to pay the amount immediately else my connection will be cut (1/2) Now I want to disconnect my number please provide my outstanding details and give me details to disconnect my idea number 9868210681 agent: Sorry for the trouble caused. As it is just the reminder calls for the payment. Kindly clear the dues to avoid further inconvenience. Regards,Sneha. user: Yeah I will clear my dues and will disconnect my number agent: Sorry for trouble caused to you. As there is some outstanding amount remaining dur to which you are getting the remainder calls. Please pay that amount to stop the calls. user: You can disconnect my number today itself. My bill has been inflated. I am not paying it. You can disconnect my idea today itself. I have already taken #jio number agent: We are sorry for the inconvenience caused to you. We don’t want to lose you as our customer. Request you to share the concern for disconnection of services from Idea. user: My bill has been inflated for the previous month & for the current month unbilled amount shown is 400+ I don't know what are they charged for therefore I have decided to discontinue from idea. By tomorrow I will visit idea store to disconnect my connection agent: Sorry for the trouble caused.We request you to DM your non-idea number to assist you better. user: I don't need any assistance my mind to disconnect my connection I have made my mind to disconnect my connection agent: Please allow us an opportunity to win you back. We don’t want to lose you as our customer.Request you to DM your non-idea so we can assist you better. user: I don't want to talk to customer care executive. I want call from idea service or nodal office as ur customer care executive don't know how to talk they talk like illiterate agent: Sorry for the trouble caused.As checked your complaint was raised and resolution was given.i.e Special waiver of Rs 350 has been passed which will reflect in subsequent bill. user: Even after your special waiver I am going to disconnect my connection tomorrow agent: Sorry for the trouble caused. We understand how frustrating this can be. Please bear us for sometime, as we don't want to loose a valuable customer like you. user: What will u guys do? ? agent: We are sorry about the problem you had with our services. We are working continuously in improving our services. Please bear us for sometime.

Customer is complaining about the reminder calls on paying the bills and wants to disconnect the service. Agent states that they are offering special waiver and requests to continue the service.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my idea number's due date of payment was 16th November. I haven't paid the amount so from 3-4 days I am getting i am getting calls from idea customer care asking me to pay the amount immediately else my connection will be cut (1/2) Now I want to disconnect my number please provide my outstanding details and give me details to disconnect my idea number 9868210681 agent: Sorry for the trouble caused. As it is just the reminder calls for the payment. Kindly clear the dues to avoid further inconvenience. Regards,Sneha. user: Yeah I will clear my dues and will disconnect my number agent: Sorry for trouble caused to you. As there is some outstanding amount remaining dur to which you are getting the remainder calls. Please pay that amount to stop the calls. user: You can disconnect my number today itself. My bill has been inflated. I am not paying it. You can disconnect my idea today itself. I have already taken #jio number agent: We are sorry for the inconvenience caused to you. We don’t want to lose you as our customer. Request you to share the concern for disconnection of services from Idea. user: My bill has been inflated for the previous month & for the current month unbilled amount shown is 400+ I don't know what are they charged for therefore I have decided to discontinue from idea. By tomorrow I will visit idea store to disconnect my connection agent: Sorry for the trouble caused.We request you to DM your non-idea number to assist you better. user: I don't need any assistance my mind to disconnect my connection I have made my mind to disconnect my connection agent: Please allow us an opportunity to win you back. We don’t want to lose you as our customer.Request you to DM your non-idea so we can assist you better. user: I don't want to talk to customer care executive. I want call from idea service or nodal office as ur customer care executive don't know how to talk they talk like illiterate agent: Sorry for the trouble caused.As checked your complaint was raised and resolution was given.i.e Special waiver of Rs 350 has been passed which will reflect in subsequent bill. user: Even after your special waiver I am going to disconnect my connection tomorrow agent: Sorry for the trouble caused. We understand how frustrating this can be. Please bear us for sometime, as we don't want to loose a valuable customer like you. user: What will u guys do? ? agent: We are sorry about the problem you had with our services. We are working continuously in improving our services. Please bear us for sometime. ### Response: Customer is complaining about the reminder calls on paying the bills and wants to disconnect the service. Agent states that they are offering special waiver and requests to continue the service.

user: where would I send a Charity request to? Would live to get you onboard for our Charity event in aid of agent: Hi there, thanks for getting in contact regarding this and it’s great to hear about your charity event. 1/4 You are able to get in touch with them via the store locator. Link-- Once you've found your local store. 2/4 At the bottom of the web page you'll find a direct contact for them. 3/4 Alternatively if you could let me know which store I can find there direct email for you. 4/4 user: Thank you so much for replying. My local store is Saville Street in Sheffield agent: Good morning Deborah, if you can please click the following link & scroll to the bottom of the page: 1/2 You can then fill out the section & the Community Champion of the store will get back in touch with yourself. I hope this helps. - Lara. 2/2 user: Hi Lara, thank you so much for your help x agent: That is not a problem at all. I wish you all the best for the fundraising, for such a worthy cause. Kind regards - Lara.

The customer asks where would he send a charity request to and says he wishes to get tesco onboard for their charity event. The agent says the customer will be able to get in touch with them via store locator and community champion of the store will get back in touch with them once the information is sent by the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: where would I send a Charity request to? Would live to get you onboard for our Charity event in aid of agent: Hi there, thanks for getting in contact regarding this and it’s great to hear about your charity event. 1/4 You are able to get in touch with them via the store locator. Link-- Once you've found your local store. 2/4 At the bottom of the web page you'll find a direct contact for them. 3/4 Alternatively if you could let me know which store I can find there direct email for you. 4/4 user: Thank you so much for replying. My local store is Saville Street in Sheffield agent: Good morning Deborah, if you can please click the following link & scroll to the bottom of the page: 1/2 You can then fill out the section & the Community Champion of the store will get back in touch with yourself. I hope this helps. - Lara. 2/2 user: Hi Lara, thank you so much for your help x agent: That is not a problem at all. I wish you all the best for the fundraising, for such a worthy cause. Kind regards - Lara. ### Response: The customer asks where would he send a charity request to and says he wishes to get tesco onboard for their charity event. The agent says the customer will be able to get in touch with them via store locator and community champion of the store will get back in touch with them once the information is sent by the customer.

user: Y does it cost £120 for 2 ppl to select seats on a return flight? Can’t afford it & hav to risk sittin alone agent: Hey Amy, we introduced this back in 2014 but you can allocate seats for free when online check in opens 24hrs before departure. Or, if... ....you're a member of the Flying Club you can allocate seats for free 72hrs before departure user: But why does it cost so much to select your seat before this time? What is that £60 for? agent: 1/2 We apply a fee for customers to reserve preferred seats in advance of your flight. 2/2 However, if you join flying club it's free to reserve your seats 72hrs before departure. user: I’ve just joined the Flyers Club but the seats are still £30 each way. agent: You can assign for free when within 72hrs of the flight time and as long as the membership number is in the booking

Here customer is complaining about extra charges on return flight. Here Agent gives details about new charges fee from year 2014 and gives the benefit details of it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Y does it cost £120 for 2 ppl to select seats on a return flight? Can’t afford it & hav to risk sittin alone agent: Hey Amy, we introduced this back in 2014 but you can allocate seats for free when online check in opens 24hrs before departure. Or, if... ....you're a member of the Flying Club you can allocate seats for free 72hrs before departure user: But why does it cost so much to select your seat before this time? What is that £60 for? agent: 1/2 We apply a fee for customers to reserve preferred seats in advance of your flight. 2/2 However, if you join flying club it's free to reserve your seats 72hrs before departure. user: I’ve just joined the Flyers Club but the seats are still £30 each way. agent: You can assign for free when within 72hrs of the flight time and as long as the membership number is in the booking ### Response: Here customer is complaining about extra charges on return flight. Here Agent gives details about new charges fee from year 2014 and gives the benefit details of it.

user: Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why? agent: 🤦 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM. user: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why? agent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further: user: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing! agent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help. user: If you'd like to help: 1. Change your email system so 02 can see what 02 has sent 2. If a customer places an order, send one acknowledgment agent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received.

Customer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why? agent: 🤦 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM. user: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why? agent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further: user: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing! agent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help. user: If you'd like to help: 1. Change your email system so 02 can see what 02 has sent 2. If a customer places an order, send one acknowledgment agent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received. ### Response: Customer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.

user: I paid you your money now get me home. I've been stuck at BWI since 5:0" this morning agent: We're truly sorry for any inconvenience. What's your flight number? user: 1946 Still at BWI by the way.... agent: We see 1946 arrived early today. Please let us know if you need assistance with another flight. user: 1946 left at 6:45 it's scheduled time. We arrived at BWI at 5am. TSA is the reason myself and at least 10 others missed 1946. We did what we had to do to make the flight. Now we need someone to fix this agent: Please DM your record locator share what's going on as we see the flight departed and landed on time.

The customer says he is stuck at BWI and did not get the flight along with 10 other members. The agent says the flight left at scheduled time and arrived and asks to DM customer's record locator and to explain what had happened.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I paid you your money now get me home. I've been stuck at BWI since 5:0" this morning agent: We're truly sorry for any inconvenience. What's your flight number? user: 1946 Still at BWI by the way.... agent: We see 1946 arrived early today. Please let us know if you need assistance with another flight. user: 1946 left at 6:45 it's scheduled time. We arrived at BWI at 5am. TSA is the reason myself and at least 10 others missed 1946. We did what we had to do to make the flight. Now we need someone to fix this agent: Please DM your record locator share what's going on as we see the flight departed and landed on time. ### Response: The customer says he is stuck at BWI and did not get the flight along with 10 other members. The agent says the flight left at scheduled time and arrived and asks to DM customer's record locator and to explain what had happened.

user: #azTechHelp Hi Azure, how ca I can I create a new user for ftp access to my virtual machine which is hosted by Azure? agent: We are investigating this and will have a response for you shortly. Could you post this on and send us the link? We'll have an engineer take a look. user: great, thanks! thank you, here you go: agent: Thank you. One of our engineers will reach out as soon as possible. user: hi! I haven't heard back from any engineer yet, but would love to solve this today! agent: If the issue is urgent we recommend filing a support case here:

The customer is asking that how to create a new user for ftp access to his virtual machine. The agent updated that one of their engineers will reach out as soon as possible and if the issue is urgent they recommend filing a support case over here.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp Hi Azure, how ca I can I create a new user for ftp access to my virtual machine which is hosted by Azure? agent: We are investigating this and will have a response for you shortly. Could you post this on and send us the link? We'll have an engineer take a look. user: great, thanks! thank you, here you go: agent: Thank you. One of our engineers will reach out as soon as possible. user: hi! I haven't heard back from any engineer yet, but would love to solve this today! agent: If the issue is urgent we recommend filing a support case here: ### Response: The customer is asking that how to create a new user for ftp access to his virtual machine. The agent updated that one of their engineers will reach out as soon as possible and if the issue is urgent they recommend filing a support case over here.

user: why do I keep getting this error please help invalid_client: The client identifier provided is invalid. agent: Hi, so we can look into it could you send us a screenshot of what you're seeing? Best /D user: I’m not home right now but this is what I see On my computer Please soundcloud do something about this a lot of people are having this problem agent: Hi, thanks for the screenshot. What actions do you perform right before getting this error? Best /D user: I tried to go on discovery sounds and they need me to connect to SoundCloud and that pops up agent: Hi, we're not sure what Discovery sounds is? Are you able to log into your account via the SoundCloud app or on web? /D user: Yes This is what discovery sounds is agent: Hi, sorry to hear you're having trouble with this. Unfortunately we're not affiliated with discovery sounds. Thanks /D

Customer is complaining about getting the error like The client identifier provided is invalid. Agent apologies for the trouble and updates that they are not affiliated with discovery sounds.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why do I keep getting this error please help invalid_client: The client identifier provided is invalid. agent: Hi, so we can look into it could you send us a screenshot of what you're seeing? Best /D user: I’m not home right now but this is what I see On my computer Please soundcloud do something about this a lot of people are having this problem agent: Hi, thanks for the screenshot. What actions do you perform right before getting this error? Best /D user: I tried to go on discovery sounds and they need me to connect to SoundCloud and that pops up agent: Hi, we're not sure what Discovery sounds is? Are you able to log into your account via the SoundCloud app or on web? /D user: Yes This is what discovery sounds is agent: Hi, sorry to hear you're having trouble with this. Unfortunately we're not affiliated with discovery sounds. Thanks /D ### Response: Customer is complaining about getting the error like The client identifier provided is invalid. Agent apologies for the trouble and updates that they are not affiliated with discovery sounds.

user: hye .may I knw how can I extend a flight ticket? Booking no. Qm9L8g, flight no. AK402. Is there any fees for the process? agent: The changes can be done via Manage My Booking up to 48 hours before the flight time subject to change fee and fare difference >> >> You may login to your AirAsia account to proceed with the changes. Thanks - Khairul user: Actually I bought bundle but only 1 person wanna extend the flight..so how can I change the flight date for 1? agent: Hi , We had replied to your concern via DM. Kindly check your DM for further assistance. Thanks - Khairul user: Ok..thanks. agent: We happy to help you. Make it a great day :) Thanks-Sha

Customer is enquiring about extend a flight ticket. Agent updated that changes can be done via Manage My booking up to 48 hours before the flight time .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hye .may I knw how can I extend a flight ticket? Booking no. Qm9L8g, flight no. AK402. Is there any fees for the process? agent: The changes can be done via Manage My Booking up to 48 hours before the flight time subject to change fee and fare difference >> >> You may login to your AirAsia account to proceed with the changes. Thanks - Khairul user: Actually I bought bundle but only 1 person wanna extend the flight..so how can I change the flight date for 1? agent: Hi , We had replied to your concern via DM. Kindly check your DM for further assistance. Thanks - Khairul user: Ok..thanks. agent: We happy to help you. Make it a great day :) Thanks-Sha ### Response: Customer is enquiring about extend a flight ticket. Agent updated that changes can be done via Manage My booking up to 48 hours before the flight time .

user: Just bought a Just Chicken sandwich from and look at the small amount of chicken included in half the sandwich! #TightOnTheFilling agent: Hi Andrew, I'm sorry to hear you're not happy with the amount of chicken in your sandwich. I'd like to make a log of your feedback. 1/3 Could you please DM me your name, address and postcode? I'll need the barcode, supplier code (SC1234) and date code from the sandwich. 2/3 Finally, can you send me a photo of the bottom row of digits on the receipt? Failing that, where and when you bought the sandwich - Nick 3/3 user: Please see photos of info requested. I don’t have the receipt as paid cash. Purchased at Tesco Victoria Street Bristol. Date 19Oct 04:07 L1 agent: Hi Andrew, thank you for sending the details through. 1/2 Could you please DM us your full name, address and e-mail so we can make a log and arrange a refund? Please confirm the price. TY - Eve 2/2 user: Thank you. I have just DM you. agent: Hi Andrew, that's a £2.00 Digital Moneycard sent to your email to say sorry for the poor quality sandwich you bought in store. 1/2 Once activated you can use within 30 mins. I hope that helps. TY - Rhuari 2/2 user: Thank you agent: I'm sure we will do our best. Have a good night. TY - Rhuari

The customer says that he is not happy with the sandwich he received since there was only a small amount of chicken in it. The agent asks to DM the customer's name, address and product details and from where did he bought the sandwich from and refunds $2 since the customer was not happy with what he received.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Just bought a Just Chicken sandwich from and look at the small amount of chicken included in half the sandwich! #TightOnTheFilling agent: Hi Andrew, I'm sorry to hear you're not happy with the amount of chicken in your sandwich. I'd like to make a log of your feedback. 1/3 Could you please DM me your name, address and postcode? I'll need the barcode, supplier code (SC1234) and date code from the sandwich. 2/3 Finally, can you send me a photo of the bottom row of digits on the receipt? Failing that, where and when you bought the sandwich - Nick 3/3 user: Please see photos of info requested. I don’t have the receipt as paid cash. Purchased at Tesco Victoria Street Bristol. Date 19Oct 04:07 L1 agent: Hi Andrew, thank you for sending the details through. 1/2 Could you please DM us your full name, address and e-mail so we can make a log and arrange a refund? Please confirm the price. TY - Eve 2/2 user: Thank you. I have just DM you. agent: Hi Andrew, that's a £2.00 Digital Moneycard sent to your email to say sorry for the poor quality sandwich you bought in store. 1/2 Once activated you can use within 30 mins. I hope that helps. TY - Rhuari 2/2 user: Thank you agent: I'm sure we will do our best. Have a good night. TY - Rhuari ### Response: The customer says that he is not happy with the sandwich he received since there was only a small amount of chicken in it. The agent asks to DM the customer's name, address and product details and from where did he bought the sandwich from and refunds $2 since the customer was not happy with what he received.

user: why remove the crosses from the church? I saw down the same is this PC gone mad? agent: Sorry Tas, we're just looking into this for you, we'll get back to you as soon as we've got more info. Aisha user: Ok just don’t understand as can do it why can’t agent: Hi Tas. We're aware of this issue and are already in the process of correcting the image on the bottle. Corey user: I hope so because it’s not just me you’ll be getting messages from! I do hope will issue a public apology for the photoshopped images used on the olive oil bottles. agent: We're aware of this issue and are already in the process of correcting the image on the bottle. Steven

Customer is complaining why crosses has been removed from the church. Agent updated that he would aware of this issue and are already in process.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why remove the crosses from the church? I saw down the same is this PC gone mad? agent: Sorry Tas, we're just looking into this for you, we'll get back to you as soon as we've got more info. Aisha user: Ok just don’t understand as can do it why can’t agent: Hi Tas. We're aware of this issue and are already in the process of correcting the image on the bottle. Corey user: I hope so because it’s not just me you’ll be getting messages from! I do hope will issue a public apology for the photoshopped images used on the olive oil bottles. agent: We're aware of this issue and are already in the process of correcting the image on the bottle. Steven ### Response: Customer is complaining why crosses has been removed from the church. Agent updated that he would aware of this issue and are already in process.

user: Why is service so horrible in Flagstaff! agent: Oh no! Let's turn that frown upside down... meet me in the DM to talk coverage! (: *BronsonBarretto user: You cannot fix the issue in Flagstaff. I got an over the air update this morning leaving there. agent: We always want to make sure you are getting the best signal possible! Let us know if we can look into anything for you! *LauriL user: Add high speed to Flagstaff! agent: Let's get to the bottom of this! DM me your zipcode and I'll check it out! *LauriL user: Contact someone in Flagstaff. I am back in California. agent: OK we understand! Thanks for working with #Social! *LauriL

Customer is complaining about the horrible service they got in Flagstaff. Agent updates to to DM their zipcode and they will check it out on this.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why is service so horrible in Flagstaff! agent: Oh no! Let's turn that frown upside down... meet me in the DM to talk coverage! (: *BronsonBarretto user: You cannot fix the issue in Flagstaff. I got an over the air update this morning leaving there. agent: We always want to make sure you are getting the best signal possible! Let us know if we can look into anything for you! *LauriL user: Add high speed to Flagstaff! agent: Let's get to the bottom of this! DM me your zipcode and I'll check it out! *LauriL user: Contact someone in Flagstaff. I am back in California. agent: OK we understand! Thanks for working with #Social! *LauriL ### Response: Customer is complaining about the horrible service they got in Flagstaff. Agent updates to to DM their zipcode and they will check it out on this.

user: why is my seat missing an armrest..paying a full ticket fare I would at least like to have two armrests.... agent: Hi Allen. Thank you for bringing this to our attention. I'll definitely pass this along to our Cabin Maintenance Crew. *TDH user: Thank you Delta. I am certainly disappointed by this agent: My apology for the missing armrest. I can offer you 4000 bonus miles to your SkyMiles account. *TDH user: Great. Thank you agent: Thank you for your patience. Bonus miles will post to your account within 7 days. *TDH user: Ok do you need my info? agent: No sir. I have all your information here. Thank you. *TDH

Customer complains about missing armrest in his seat. Agents compensate by offering 4000 bonus miles getting credited to customers SkyMiles account.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why is my seat missing an armrest..paying a full ticket fare I would at least like to have two armrests.... agent: Hi Allen. Thank you for bringing this to our attention. I'll definitely pass this along to our Cabin Maintenance Crew. *TDH user: Thank you Delta. I am certainly disappointed by this agent: My apology for the missing armrest. I can offer you 4000 bonus miles to your SkyMiles account. *TDH user: Great. Thank you agent: Thank you for your patience. Bonus miles will post to your account within 7 days. *TDH user: Ok do you need my info? agent: No sir. I have all your information here. Thank you. *TDH ### Response: Customer complains about missing armrest in his seat. Agents compensate by offering 4000 bonus miles getting credited to customers SkyMiles account.

user: I can’t get free Netflix due with my Tmobile one because my plan based on last year rate . That’s the tax being with Tmobile. 😓 Thanks for taking care a customer that has been more than 4 year with Tmobile agent: I'm still here to work for you and I will be sure to address all of your concerns. I'll meet you back in DM shortly. *AlexGill user: I guess that you cannot do anything since your coworker said that we won’t able to do it is the only can do Could you add the Netflix offertory my plan? agent: I was just able to send a DM your way, and I am still here to work for you. I look forward to hearing from you soon. *AlexGill user: Can you please ask to do it because he is the best CEO and cares about customers? Your reason doesn’t make sense. The offer doesn’t apply because I am saving money in my plan. agent: Making sure you have all the details on this offer is my priority. We'll continue our chat in DM together. *AlexGill user: Thanks. I will emailed . Have a good night agent: If you have further questions, please know that I am here for you in DM. You can reach out anytime. *AlexGill

The customer is complaining that they can't get netflix due for me. The agent asked to continue conversation via dm.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I can’t get free Netflix due with my Tmobile one because my plan based on last year rate . That’s the tax being with Tmobile. 😓 Thanks for taking care a customer that has been more than 4 year with Tmobile agent: I'm still here to work for you and I will be sure to address all of your concerns. I'll meet you back in DM shortly. *AlexGill user: I guess that you cannot do anything since your coworker said that we won’t able to do it is the only can do Could you add the Netflix offertory my plan? agent: I was just able to send a DM your way, and I am still here to work for you. I look forward to hearing from you soon. *AlexGill user: Can you please ask to do it because he is the best CEO and cares about customers? Your reason doesn’t make sense. The offer doesn’t apply because I am saving money in my plan. agent: Making sure you have all the details on this offer is my priority. We'll continue our chat in DM together. *AlexGill user: Thanks. I will emailed . Have a good night agent: If you have further questions, please know that I am here for you in DM. You can reach out anytime. *AlexGill ### Response: The customer is complaining that they can't get netflix due for me. The agent asked to continue conversation via dm.

user: do you guys plan to ever fix the shuffle issues? (win10mobile and desktop) agent: Hi Remi! We’ve recently made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /AU user: Try to shuffle on artists "Rancid"; will get track "Ruby Soho" and many recent track mutliple times while nothing from their older albums. agent: Sorry to hear that. We'll make sure to pass your feedback on to the right team. If there's anything else, just give us a shout /AU user: One month later... still waiting for some come back from you on this seems to me you guys don't care at all agent: Hey Remi! We're still currently working on it. Rest assure that our devs are hard at work to bring you the best Spotify experience /QI user: 2 month later, what is your progress on resolving this bug? agent: We don't have any info to share about this yet, but we'll give our devs a nudge about this. For anything else, let us know /JP user: Another month has gone by, pls give me news on the bugfix.. Spare me the PR bullshit pls agent: We're afraid we don't have any news to share. Rest assured, we'll pass your comments onto the right team /DV user: Its been like that for the past 5 years, i dont know why i expected anything else.. Pass that to your bosses please agent: We know how you feel. Don't worry, we'll let our devs know your feedback. Give us a shout if you have other questions /DV

Customer is complaining about the shuffling of tracks in the Spotify app. Agent states that they have made some improvements to their shuffling algorithm.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: do you guys plan to ever fix the shuffle issues? (win10mobile and desktop) agent: Hi Remi! We’ve recently made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /AU user: Try to shuffle on artists "Rancid"; will get track "Ruby Soho" and many recent track mutliple times while nothing from their older albums. agent: Sorry to hear that. We'll make sure to pass your feedback on to the right team. If there's anything else, just give us a shout /AU user: One month later... still waiting for some come back from you on this seems to me you guys don't care at all agent: Hey Remi! We're still currently working on it. Rest assure that our devs are hard at work to bring you the best Spotify experience /QI user: 2 month later, what is your progress on resolving this bug? agent: We don't have any info to share about this yet, but we'll give our devs a nudge about this. For anything else, let us know /JP user: Another month has gone by, pls give me news on the bugfix.. Spare me the PR bullshit pls agent: We're afraid we don't have any news to share. Rest assured, we'll pass your comments onto the right team /DV user: Its been like that for the past 5 years, i dont know why i expected anything else.. Pass that to your bosses please agent: We know how you feel. Don't worry, we'll let our devs know your feedback. Give us a shout if you have other questions /DV ### Response: Customer is complaining about the shuffling of tracks in the Spotify app. Agent states that they have made some improvements to their shuffling algorithm.

user: All sites are down on my Grid. agent: Im sorry to hear you are having trouble, is there a site/domain I can take look at? Has a support request been opened regarding the issue? user: I have not opened any yet as I just noticed. One domain is I see an Abuse Notice in my account for several of my Wordpress sites. Not sure what this is about? agent: I see, it looks like there was a support request sent out regarding the service being compromised, the sites we likely disabled as a result. I would suggest reviewing the file list provided in the notice and/or updating the open support request with any additional questions. user: :\ None of the files are legitimate from what i can tell. Domains no longer registered are listed… agent: I would suggest going through and removing/replacing the listed files, once cleaned we can rescan the sever and enable the sites.

Customer is complaining that all the sites are down on their grid. Agent suggests to go through and remove/replace the listed files, once cleaned they can rescan the sever and enable the sites.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: All sites are down on my Grid. agent: Im sorry to hear you are having trouble, is there a site/domain I can take look at? Has a support request been opened regarding the issue? user: I have not opened any yet as I just noticed. One domain is I see an Abuse Notice in my account for several of my Wordpress sites. Not sure what this is about? agent: I see, it looks like there was a support request sent out regarding the service being compromised, the sites we likely disabled as a result. I would suggest reviewing the file list provided in the notice and/or updating the open support request with any additional questions. user: :\ None of the files are legitimate from what i can tell. Domains no longer registered are listed… agent: I would suggest going through and removing/replacing the listed files, once cleaned we can rescan the sever and enable the sites. ### Response: Customer is complaining that all the sites are down on their grid. Agent suggests to go through and remove/replace the listed files, once cleaned they can rescan the sever and enable the sites.

user: my router won’t restart. stuck on orange. live in Hackensack NJ. agent: Let's check for outages in your area. Click the link below to get started. user: i dont my know username or password 😔 agent: Have you tried to reset the router yet? On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds. user: yes several times 😭 have tried. stays stuck on orange and doesn’t do anything. agent: Are you able to rest your battery backup box? user: the ONT the Ont?? ? agent: Yes, the ONT.

Customer is unable to restart the router. Agent updated to check the back of the router use the pointed end of a paper clip and hold the Reset button for 10 seconds.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my router won’t restart. stuck on orange. live in Hackensack NJ. agent: Let's check for outages in your area. Click the link below to get started. user: i dont my know username or password 😔 agent: Have you tried to reset the router yet? On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds. user: yes several times 😭 have tried. stays stuck on orange and doesn’t do anything. agent: Are you able to rest your battery backup box? user: the ONT the Ont?? ? agent: Yes, the ONT. ### Response: Customer is unable to restart the router. Agent updated to check the back of the router use the pointed end of a paper clip and hold the Reset button for 10 seconds.

user: Hi ,How long will it take to Switch from agent: We would love to have you in Idea family. Please visit nearest Idea store for further assistance. Regards, Mahindra Please locate Idea store on this link Rgds, Mahindra 1/2 user: i already ported but they saying it will take 1 week to switch from even i got Idea sim but "to activate that number it will take 1 week time " told by Idea CC Exe Shall I share the mobile number? that was not idea store some agents of idea sat in the Reliance Store agent: As our executive have informed you already, we request you to wait for sometime. Regards, Mahindra 1/1 If your number doesn't get active in sometime, please write us back. Regards, Mahindra 1/2

Customer is enquiring about how long it will take to switch to idea network. Agent updated the customer to visit nearest idea store for further assist and also inform that if the number is does not get active please write us back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi ,How long will it take to Switch from agent: We would love to have you in Idea family. Please visit nearest Idea store for further assistance. Regards, Mahindra Please locate Idea store on this link Rgds, Mahindra 1/2 user: i already ported but they saying it will take 1 week to switch from even i got Idea sim but "to activate that number it will take 1 week time " told by Idea CC Exe Shall I share the mobile number? that was not idea store some agents of idea sat in the Reliance Store agent: As our executive have informed you already, we request you to wait for sometime. Regards, Mahindra 1/1 If your number doesn't get active in sometime, please write us back. Regards, Mahindra 1/2 ### Response: Customer is enquiring about how long it will take to switch to idea network. Agent updated the customer to visit nearest idea store for further assist and also inform that if the number is does not get active please write us back.

user: please follow up with the original post Someone willow lawn Richmond Va is asking then changing apple ID pw's to gain access to personal information on returned iphones agent: Thank you for letting us know. We'll be addressing this matter. -LC user: employee named Michael here asked for the apple pw's and 2way auth and shortly after both accounts had pw's changed I personal work in mobile security and this is unacceptable. You dont need the 2 way authentication to wipe the account from the device This is a complete breach of privacy on your stores part. I hope this is quickly corrected before it becomes legal agent: This concerns us. Please send us a Direct Message, so that we can further assist you. -LC We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -LC

Customer complains that two employees have changed the apple id pw's to have the access of personal information on returned iPhone. Agent ask to DM for further assistance and the local team will investigate about this.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please follow up with the original post Someone willow lawn Richmond Va is asking then changing apple ID pw's to gain access to personal information on returned iphones agent: Thank you for letting us know. We'll be addressing this matter. -LC user: employee named Michael here asked for the apple pw's and 2way auth and shortly after both accounts had pw's changed I personal work in mobile security and this is unacceptable. You dont need the 2 way authentication to wipe the account from the device This is a complete breach of privacy on your stores part. I hope this is quickly corrected before it becomes legal agent: This concerns us. Please send us a Direct Message, so that we can further assist you. -LC We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -LC ### Response: Customer complains that two employees have changed the apple id pw's to have the access of personal information on returned iPhone. Agent ask to DM for further assistance and the local team will investigate about this.

user: spot the problem. Which is correct? One is from the app the other is from log in on website. agent: 🤔 Let's take a look at this for you Evelyn, please chat with our online team: user: I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay £56 to upgrade Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know agent: We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you. user: I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department So I hung up as it was wasting my time agent: We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there ✉ user: 2 weeks since I brought to ur attention that my app say my upgrades in March 18 & its still say that on my app even tho my upgrade is Jan 18 agent: 😢 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more. user: Oh I forgot to do it. I will do that now Ok email sent via the email you guys gave me in DM. agent: 👍 We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible.

The customer says he is facing problem that according to app and website he has paid nothing for upgrate but in actually he has paid. The agent asks to drop DM to resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: spot the problem. Which is correct? One is from the app the other is from log in on website. agent: 🤔 Let's take a look at this for you Evelyn, please chat with our online team: user: I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay £56 to upgrade Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know agent: We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you. user: I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department So I hung up as it was wasting my time agent: We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there ✉ user: 2 weeks since I brought to ur attention that my app say my upgrades in March 18 & its still say that on my app even tho my upgrade is Jan 18 agent: 😢 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more. user: Oh I forgot to do it. I will do that now Ok email sent via the email you guys gave me in DM. agent: 👍 We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible. ### Response: The customer says he is facing problem that according to app and website he has paid nothing for upgrate but in actually he has paid. The agent asks to drop DM to resolve the issue.

user: who can I speak to about noise from idling trains on the mainline in Bath? Freight and passenger, late at night, residential area agent: Hi there. How can I help? Rachel user: Hi. I live v near the mainline just to the east of Oldfield Park. Be good if idling trains could cut / reduce noise. agent: I will be sure to record your feedback. We don't run freight trains, but the passenger services we do run, especially at night is very limited. Apologies for any inconvenience. Rachel user: freight trains on the westmoreland siding are the worst. But increasingly your trains too. Who do I speak to re freight trains... please could passenger trains lower engine noise, or be stopped in less residential areas, esp late at night? Thanks Hi - any ideas on this one? I didn't really get an answer about freight trains. Thanks agent: Hello. You can find out more information here: . Contact details for Network Rail can be found as well. - Jordan

The customer is complaining that noise from the idling trains on the mainline in the bath. The agent gave the contact details of network rail.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: who can I speak to about noise from idling trains on the mainline in Bath? Freight and passenger, late at night, residential area agent: Hi there. How can I help? Rachel user: Hi. I live v near the mainline just to the east of Oldfield Park. Be good if idling trains could cut / reduce noise. agent: I will be sure to record your feedback. We don't run freight trains, but the passenger services we do run, especially at night is very limited. Apologies for any inconvenience. Rachel user: freight trains on the westmoreland siding are the worst. But increasingly your trains too. Who do I speak to re freight trains... please could passenger trains lower engine noise, or be stopped in less residential areas, esp late at night? Thanks Hi - any ideas on this one? I didn't really get an answer about freight trains. Thanks agent: Hello. You can find out more information here: . Contact details for Network Rail can be found as well. - Jordan ### Response: The customer is complaining that noise from the idling trains on the mainline in the bath. The agent gave the contact details of network rail.

user: Every time I try to scroll in DW CC 2018 (Windows 10) using my touchpad, DW crashes. This is so frustrating! Is this a known bug? agent: Hi Dan, did this happen with DSW CC 2017 version? Do you have a dual monitor display? Please submit this here. user: I don't recall it happening on with DW-CC 17. I have multiple monitors at the office, but only using my laptop screen now. agent: I have looped in our web expert to help you with this. Does this happen with all files or just one file? user: Any file. agent: Dan, the crashing happens when only using the touchpad? Have you tried attaching a mouse for a comparison test? This sounds like a bug user: No mouse with me at the moment, so it's only been touchpad. agent: Dan, our web expert will be in on Monday morning. He may want to collect additional information from you regarding the crash. user: No problem. You can DM for contact info. agent: This bug has been resolved long back, But we can check if it came back.

Customer is complaining about DW CC 2018 (windows 10) when they scroll using touchpad, DW crashes. Agent replied that the web expert will be back on monday morning and also states that this bug has been resolved long back and they can check when it comes.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Every time I try to scroll in DW CC 2018 (Windows 10) using my touchpad, DW crashes. This is so frustrating! Is this a known bug? agent: Hi Dan, did this happen with DSW CC 2017 version? Do you have a dual monitor display? Please submit this here. user: I don't recall it happening on with DW-CC 17. I have multiple monitors at the office, but only using my laptop screen now. agent: I have looped in our web expert to help you with this. Does this happen with all files or just one file? user: Any file. agent: Dan, the crashing happens when only using the touchpad? Have you tried attaching a mouse for a comparison test? This sounds like a bug user: No mouse with me at the moment, so it's only been touchpad. agent: Dan, our web expert will be in on Monday morning. He may want to collect additional information from you regarding the crash. user: No problem. You can DM for contact info. agent: This bug has been resolved long back, But we can check if it came back. ### Response: Customer is complaining about DW CC 2018 (windows 10) when they scroll using touchpad, DW crashes. Agent replied that the web expert will be back on monday morning and also states that this bug has been resolved long back and they can check when it comes.