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GRADUATE ENGINEER Summary Intellectually curious and resourceful *Great interpersonal skills and ability to communicate effectively at all levels within an organization Experience 03/2014 to Current Graduate Engineer Company Name － City , State Developed conceptual plans for two intersections near Jersey Shore University Medical Center, based on traffic data, geometric constraints, and roadway design standards. Employed knowledge of Microstation, Inroads, Excel, and VBA to efficiently complete miscellaneous tasks, including producing reports, creating visual displays, and generating automated text descriptions. Applied vehicle turning software (AutoTurn) to analyze intersection design and geometric layout on various projects. Member of the highway design team on I-295 Direct Connection Contract 3 project; developed grading on complex pavement widening sections, revised vertical and horizontal alignments to meet NJDOT standards, modeled highway sections using CAD (Microstation) and design software (Inroads), and generated plan cross sections. Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) on I-295 Direct Connection Contract 3; used in-house Excel VBA program to collect and organize quantity data, and devised additional VBA macros to optimize the initial setup and printing of quantity calculation sheets. Designed horizontal and vertical alignments, superelevation constraints, and guide rail for I-280 Ramp 2P bridge deck replacement project. Worked on multiple roadway resurfacing and maintenance projects; identified critical as-built information to present on plans, and developed ADA compliant grading and geometric layout for pedestrian facilities. 07/2012 to 08/2012 Summer Aviation Intern Company Name － City , State Assisted the Port Authority's Manager of Structural Integrity. Presented summaries of engineering reports to PA technical and non-technical staff. Compiled and organized Safety and Priority Repair data from numerous inspection reports. Inspected bridge components alongside members of Port Authority's Engineering Division. Created details for the repair of longitudinal cracking along roadway, and the remediation of cracked catch basin, as well as cost estimates. Gathered information on tenant employees to be relocated; generated cubicle plan for new tenant building. Education Present Master of Science : Civil Engineering New Jersey Institute of Technology － City , State Civil Engineering October 2013 Bachelor of Science : Civil Engineering Rutgers University － City , State Civil Engineering 3.7/4.0 Achieved passing score on FE/EIT Exam *Relevant Courses: Intro to Transportation, Transportation Planning, Transportation Capstone Interests Programming, Reading, Creative Writing, Rock Climbing Languages Fluent in Spanish. Skills ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent in Spanish, Transportation, Utilities, VBA, visual displays Additional Information Interests: Programming, Reading, Creative Writing, Rock Climbing

AVIATION

OFFICE MANAGER/MANAGING DIRECTOR Professional Summary Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system. Skills Strong p resentation skills Accomplished leader Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Patient-focused care Trained in pre- and post-surgical care Competent in physical assessments Minor surgery assistance awareness Work History Office Manager/Managing Director 02/2014 to Current Company Name – City , State Overseeing entire clinical department and ensuring physician orders are followed through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance. quality assurance 04/2013 to 02/2014 Company Name – City , State Liaising with patients, nurses, doctors, pharmacists and various medical personnel on a daily basis to provide the utmost service to all involved in patient care. Follow up with patients, doctors and nurses to ensure that everything was accomplished as required. Inputting patient information from the doctor's notes into the electronic medical Records. Ordering and following up with laboratory and diagnostic workup as requested by the doctor, as well as calling in medication to the pharmacy. Recruited, hired, trained and coached on average of [number] new employees per year. Established and maintained systems that safely met residents' needs. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Routinely collaborated with department managers to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of [number] physicians, nurses and support staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Led clinical team in delivering care services that promoted optimal resident health. Volunteer 09/2011 to 05/2013 Company Name – City , State Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviews. Completed clinical rotations in Geriatrics. Responsible for primary care, case management, and medication management. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Assisted doctors with surgeries and non-invasive procedures. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Managed care for post-operative patients through discharge. Accurately recorded and reported test results according to established procedures. Healthcare 01/2009 to 01/2011 Company Name Effectively communicated with patients to convey information about procedures in a clear, concise manner. Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions. Loretto Hospital. Bethany Hospital. Education M.D. : 1 2011 WINDSOR UNIVERSITY SCHOOL OF MEDICINE - City Top [Number] % of class Continuing education in [Topic] Awards School Diligence Award - 2005  Writer's Craft Award – 2005  World Issues Award - 2005 Skills charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone Additional Information AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital

HEALTHCARE

SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.

DESIGNER

CUSTOMER SERVICE AGENT Professional Summary To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training. Skill Highlights Medical terminology Close attention to detail ICD-9 (International Classification of Disease Adept multi-tasker Office support (phones, faxing, filing) Records maintenance professional Excellent verbal communication Familiar with commercial & private insurance Resourceful and reliable worker Excellent problem solver Insurance and collections procedures Composed and professional demeanor 10 key (11000kpm) Administrative Assistant Billing CPR certified CPT Data entry NexGen EHR Dispatching Documentation filing Goldmine Scanning & indexing Lawson Medisoft Microsoft Excel Typing 45wpm, Workflow Onbase Heat Fast Track Allegra Artiva Professional Experience Customer Service Agent February 2015 to Current Company Name － City , State Answering phones Discussing patient accounts with the patients Providing assistance to patients with their bills Reading EOB's to provide information Collecting payments Scheduling payment plans for large balance accounts Updating patient information in Allegra Changing the strategy on accounts Update insurance information Schedule claims to be sent Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts) Fax documents All other duties as assigned by management File Clerk July 2014 to February 2015 Company Name － City , State Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them. Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart. Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning. Upload & Index documents sent via e-mail to the Medical Records online queue. DME Billing Specialist April 2013 to March 2014 Company Name － City , State Responsible for obtaining evidence of Durable Medical Equipment dispensed. Billing charges for equipment to the patient and/or insurance company. Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage. Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing. Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained strict patient and physician confidentiality. BILLING DOCUMENT SPECIALIST May 2006 to March 2013 Company Name － City , State Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices. Applying the correct ICD-9 code and code coordinate based on the equipment provided. Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones. Assisted patients with questions in regards to their delivery of equipment or other services provided. Assisted walk-in patients with picking up or returning equipment. Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment. Contacted Physician's Offices to obtain this form of documentation for billing purposes. Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider. Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Education and Training AAS : Medical Billing & Coding Reimbursement , 2016 Bryant & Stratton College － City Billing and Coding Reimbursement Health Service Administration Continuing education in Medical Coding & Reimbursement Medical Administrative Assistant Certificate of Completion: 1/2005 : Admin Assistance , 2004 Everest College － City , State Medical Administrative Assistance Skills 10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva

ADVOCATE

TEACHER ASSISTANT Summary Seeking a challenging position with a company where my skills would be fully utilized. Experience Teacher Assistant Sep 2016 to Current Company Name － City , State Help teacher prepare materials and assignments for instruction. Enforce school policies and rules. Perform clerical duties as assigned. Supervise students in and out of the classroom. Keep classroom neat and in order. Observe, and assess student's performance/progress. Be able to effectively communicate with students, teacher and in some cases parents. Provide individual assistance to students experiencing learning difficulty; explain errors answer questions, assist in research, clarify directions. Participate in meetings and in-service training programs as assigned. Assist students by providing general guidance. Office Assistant Oct 2015 to Jan 2016 Company Name － City , State Answered phones and transferred to the appropriate staff member. Took and distribute accurate messages. Greeted clients and directed them to the correct staff member. Coordinated messenger and courier service. Received, sorted and distributed incoming mail. Monitored incoming emails and answer or forward as required. Prepared outgoing mail for distribution. Faxed, scanned and copied documents. maintain office filing and storage systems. retrieve information when requested. update and maintain internal staff contact lists. Monitored and maintained office supplies. Ensured office equipment is properly maintained and serviced. Kept the office area clean and tidy. Special Education Teacher Assistant Aug 2013 to Jul 2014 Company Name － City , State Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforce administration policies and rules governing students. Substitute Teacher Aug 2011 to Jun 2014 Company Name － City , State Planned and directed activities associated with project. Taught students with emotional impairments. Assisted teaching staff in public Elementary, Middle and High School. Graded homework and test, using answer sheets and recorded results. Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils. Maintained order with in the school and on school grounds. Took attendance. Teacher Assistant Sep 2010 to Jun 2011 Company Name － City , State Provided extra assistance to students with special needs, and students with physical and mental disabilities. Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers. Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Observe students' performance, and record relevant data to assess progress. Discuss assigned duties with classroom teachers in order to coordinate instructional efforts. Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage. Enforced administration policies and rules governing students. Office Assistant Feb 2010 to Apr 2010 Company Name － City , State Checked to ensure that appropriate changes were made to resolve customers' concerns. Documented records of customer concerns and transactions. Recorded details of inquiries, concerns, comments. Responded to customers inquires and notified them of claim investigation results. Input interview information into computer. Collected deposits and prepared change of address records. Enabled significant improvements in their productivity. Reviewed billing questions, concerns, and forwarded as needed to departments for investigation. Healthcare Technician Dec 2006 to May 2007 Company Name － City , State Answered signal lights, bells and intercom system to determine patients' needs. Performed duties in care of patients in nursing home under direction of nursing and medical staff. Served and collected food trays and fed patients requiring help. Transported patients, using wheelchair and wheeled cart and assisted patients to walk. Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed. Issued medications from dispensary and maintained records. Led prescribed individual and group therapy sessions as part of specific therapeutic procedures. Restrained, potentially violent, and suicidal patients with verbal and physical methods. Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history. Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships. Certified Nursing Assistant Aug 2005 to Jan 2006 Company Name － City , State Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output. Cleaned, sterilized, stored, prepared, and issued dressing packs. Certified Nursing Assistant Apr 2005 to May 2005 Company Name － City , State Performed duties in care of patients in their home under direction of nursing and medical staff. Bathed, dressed, and undressed patients. Transported patients, using wheelchair wheeled cart and assisted patients to walk. Prepared meals, and assisted with activities of daily living. Changed bed linens, ran errands, directed visitors and answered telephone. Organized and labeled materials. Education and Training Certificate in Administrative Assistant 2016 Wake Tech Community College － City , State Certificate 2004 Wake Tech Community College － City , State High School Diploma 2001 Continental Academy High School － City , State Certifications Nursing Assistant North Carolina Interventions Skills Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness  Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical

HEALTHCARE

VICE PRESIDENT Executive Profile Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic & acute problem-solver Senior staff training and development Thought leadership Skill Highlights Strategic operational business and financial planning Multi-site operations and productivity enhancements International sourcing and supply chain management Call Center implementation and mangement CRM Implementations Customer, Vendor/supplier & OEM Relationships Budgeting (Operating/capital) & pricing strategies Costing,margin/profit Improvements & ROI Extensive technical acumen Senior staff training and development Quick and fervent learner  Team building and motivation Foresighted and Fastidious tactician  High emotional IQ and adept communication skills Calm and decisive under pressure Technically and environmentally adaptable expert at negotiations Experienced public speaker Rigorous work ethics & acute problem solver Thought leadership Professional Experience Vice President Apr 2008 to Current Company Name － City , State Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America. Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget. Works with foreign government officials; negotiates/manages capital projects to $55million. Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes. Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings. Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation. Senior Director of Customer Service Apr 2004 to Apr 2008 Company Name － City , State Directed all activity for the Customer Service Support department. Implemented Oracle CRM as leading project manager. Held full P&L responsibility for a $30 million service business. Exceeded revenue and profit targets on a quarterly basis. Managed Field Service, Call Center, Technical Support, and Training departments. Championed full automation of the service department which resulted in improved customer satisfaction. Introduced new training philosophy and oversaw implementation of World Class Training Center. Oversaw revamp of service contribution to Product Launch, greatly improving new product performance. Oversaw implementation of Customer Web Portal. Oracle 11i I store; resulted in increased parts revenue and customer satisfaction. Senior Director of Customer Care Nov 2001 to Apr 2004 Company Name － City , State Accountable for all aspects of Order Management which had a monthly throughput of $25 million. Responsible for efficient delivery and installation of all products in North America. Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i. Directly resulted in shortened order cycle time. Administered system of quality control and measurements which resulted in internal/external customer satisfaction. Led projects to setup third-party installers across country for improved coverage and expedient turnaround. Rendered a process for real-time tracking/monitoring of all installs. Oversaw entire service department upon appointment by company president. Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale. Director of Customer Service Apr 1998 to Nov 2001 Company Name － City , State Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers. The service business was $27 million ($17 million customer/$10 million internal). Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations. Managed successful implementation of the CPO rebuild program. Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth. Increased the customer paid business over 24% each year and the service profitability by over 30% each year. Administered B2B Extranet site. Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support. Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner of the 1998 outstanding service manager from the Association for Service Managers International. Winner of the 2001 Iron man Award for outstanding contribution to customer services. Winner of the 2002/03/04 Circle of Champions Award. International Service Director Jan 1995 to Apr 1998 Company Name － City , State Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support. Pioneered various service enhancements which directly led to increased sales and customer satisfaction. Developed and implemented all service and repair parts marketing programs. Directed the development of Systems for multi-product support and realized significant cost savings. Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability. Education leadership University of Virginia － City , State , USA Digital Electronics 1981 DeVry Institute of Technology － City , State , USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP - High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building - Sandra Herb Hirsh 1998 Service Management project leader - CRM implementation 1994 Project Leader @ A.B. Dick - Automated Dispatch 1993 World Class Lessons in ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, "Loyalty Disney Style" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal

FITNESS

STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P & L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Featured in [publication name] Featured in Travel and Leisure's “Top 10 Restaurants in [city]” Experience Store Chef April 2014 to Current Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. Executive Chef July 2013 to January 2014 Company Name Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. Executive Chef/ Food service Manager May 2005 to January 2013 Company Name － City , State Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. Executive Sous Chef November 2001 to April 2005 Company Name － City , State Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education Associate Degree : Culinary Arts Management , 1991 Sullivan College and the National Center for Hospitality － City , State Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Accomplishments 3 of 7 Image Options Premium catering services and event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu ,that promotes conscious and cuisine standards, in culinary. Help development nutritional standards all food outlets. high positive guest feedback surveys and 45% sales increase over 3-year period. Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training

CHEF

FINANCE BUSINESS PARTNER Summary Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships. Highlights Strategic and financial planning expert SOX Compliance Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software Financial planning and forecasting, Data analysis Customer relations Data trending and Projections Accomplishments Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system. Experience Finance Business Partner November 2009 to Current Company Name － City , State Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics. Monthly financial review and recommend cost management. Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions). Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting. HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division. Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision). Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions. Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes. Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations. Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee. Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively. Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K. January 2003 Company Name － City , State Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales). Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures). Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity. Increased cost efficiency, projected at $1.5M per annum. September 2004 to October 2004 Company Name Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability. Defined, measured and analyzed customer needs to enhance operational controls at the location. Manager January 1998 to January 2000 Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion. Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%. This saved the company $3000 per week in payroll expense. Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process. Education Cultural Exchange Program : 7 1996 MONTCLAIR STATE UNIVERSITY － City , State , United State Master of Business Administration : Finance and Operations , 5 2004 GEORGETOWN UNIVERSITY, The Robert McDonough School of Business － City , State Finance and Operations (MBA) Bachelor of Science : Statistics , 4 1996 UNIVERSITY OF GHANA － City , State , Ghana Statistical Analysis and Mathematical theory Skills Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement, Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales,

FINANCE

SENIOR LEAD TECHNOLOGIST EDITOR Professional Profile Over 25 years of experience providing technical support and project management in the system safety and environment, safety and health disciplines. Experience includes: MIL-STD-882 system safety programs; system safety reports and analyses; Programmatic Environment, Safety, and Occupational Health (ESOH) Evaluation (PESHE); policy analysis and development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight and support, pollution prevention (P2) programs and technology transfer. I have extensive experience working with DoD Components and am retired from service with the U.S. Navy. Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance. Qualifications Vast technical knowledge Project management Background in [engineering focus] Strong presentation skills Complex problem solver Advanced critical thinking Experience Senior Lead Technologist Editor January 2000 to Current Company Name Defined application problems by consulting with clients to evaluate procedures and processes. Developed a new customer base consisting of [Number] accounts. Managed budget forecasting, goal setting and performance reporting for all accounts. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Targeted new long-term business partner prospects and closed [Number] deals in [Time period] in the [Industry] industry. Tracked RFPs and bids to develop new business opportunities. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Created and conducted unique marketing proposal presentations and RFP responses. Generated business development awareness by implementing in-depth sales and marketing training programs. Managed numerous projects simultaneously within budgetary restrictions. Collaborated with engineers and project managers regarding design parameters for client projects. Managed team of [number] of professionals. Served as mentor to junior team members. Served as mentor to junior team members. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Conducted analysis to address [issue] which led to [positive outcome] . Monitored multiple databases to keep track of all company inventory. Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans. Provide comprehensive program management and technical support for system safety and environmental policy-making and oversight roles for ASD (EI&E), SAF/AQRE (Systems Engineering Policy) and several DoD clients. Actively participate in the DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities to research and review hazardous materials to be listed. Conduct technical reviews and track the progress of systems acquisition programs from an environment, safety, and occupational health perspective. Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD (SE) and acquisition programs. Key technical SME for writing the Guide for Environment, Safety, and Occupational Health (ESOH) considerations in the Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, and National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; and the HSI and ESOH Handbook for Pre-Milestone A JCIDS and AoA Activities, both published by ASD (EI&E). Provided Environment, Safety, and Occupational Health (ESOH) expertise and technical writing for the Common Analytical Laboratory System (CALS) Increment 1, MS B and the Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) and Systems Engineering Plan (SEP) documents. Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched and completed the Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR). Provided policy, system safety and environmental expertise to the government lead for the revision of MIL-STD-882D, "DoD Standard Practice for System Safety." Consolidated hundreds of comments from DoD, DoD Components and industry for the new Standard, which was published as MIL-STD-882E in May 2012. Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety. Reviewed test results and reports, conducted hazard analyses, prepared safety plans, and prepared a Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; the TDP was submitted and approved. Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine. Analyzed technical documents and drawings, Navy explosives safety policy and requirements, developed a Safety Plan, summary of key safety requirements, and a Preliminary Hazard List. Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle (MRAP). Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages, hazard analysis and risk assessments, safety evaluation of Engineering Change Proposals and other technical documentation. Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover. Provided support to ASN (RDA) to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition. Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews (SETR). Both of these projects will increase the fidelity and visibility of system safety programs within the Navy. Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database; of the 400 hazards identified, the review focused on the 30-40 High and Serious Risks due to time constraints. Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes. As for the ESOH Community on the Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs. Led a team of experts to the "ESOH in Acquisition" booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process. Developed the ESOH technical content for DAU Continuous Learning Modules "ESOH in Systems Engineering" and ESOH in JCIDS" and DAU core acquisition, logistics, and systems engineering courses. Acted as ESOH assessor for Navy Independent Logistics Assessments, synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs' planning, procedures, and implementation of ESOH requirements. Updated the "Strategic Environmental Goals in the Systems Acquisition Process," to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training. Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool (DAT) for Naval Air Systems Command. PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes, provides collaborative environment, and a repository of policy and best practices. Environmental Scientist January 1996 to January 2000 Company Name Provided broad-based program management, technical and regulatory analysis support at the headquarters level to the Department of the Navy, Chief of Naval Operations Environmental Readiness Division (CNO N45). Developed and reviewed business plans, technical, scientific and engineering studies in support of pollution prevention (P2) initiatives. Performed P2 opportunity assessments, P2 technology assessments and transfer, cost-benefit analysis of application and implementation of selected technologies, develop plan for Navy-wide implementation of selected technologies. Provided support for environmental life cycle cost analysis for Navy weapons system programs. Provided systems acquisition policy support and planning. Chief Aviation Support Equipment Technician January 1978 to January 1996 Company Name Air Warfare), E-7 (RET). Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal (AVT-59). Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations. Managed Hazardous Materials program; tracked HAZMAT from purchase through its life cycle to TSDF, recycle, or approved landfill. Received commendation from Commander Naval Air Forces, Atlantic inspection team for outstanding management of HAZMAT program. Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System (NALCOMIS). Coordinated numerous major system hardware and software upgrades, performed functional testing and analysis of the system releases. As Implementation Team Leader, coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities. Implementation included site survey to determine user needs and physical locations, procurement of hardware and software, installation of infrastructure, database development and tailoring, training of on site personnel, and monitoring of the new system. Education MS : Environmental Management , 1996 National University Environmental Management BA : History/Government , 1991 Columbia College History/Government Affiliations International Council on Systems Engineering (INCOSE) National Defense Industry Association (NDIA) Publications DoD-AIA Working Group's Progress on NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes - Highlight the New Details and Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements and Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering, R. Mirick and K. Gill, NDIA Systems Engineering Conference, October 2011 and NDIA Environment, Energy Security & Sustainability Symposium, May 2012. Safety in Naval Systems Engineering Technical Reviews (SETR), K. Gill and K. Thompson, NDIA Systems Engineering Conference, October 2010 and NDIA Environment, Energy Security & Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 to Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, and Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety in Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety - Systems Engineering Methodology for Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. UK and U.S. Approaches to ESOH Management in Defence Acquisition Projects, K. Gill and S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. Skills AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades

AVIATION

R&D NEW PRODUCT DEVELOPMENT TECHNICIAN Experience R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Work History R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Education High School Diploma : 2012 Lowell High School - City , State Bachelors degree : Science, Quality Engineering Southern New Hampshire University - City , State Summary Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings. Highlights Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training Attention to detail, Inspection, Excel, Reporting Blueprints, Inspect, Office, Sales Calibration, ISO, Word, SOP Conflict resolution, Laser, Microsoft Word, Troubleshooting Detail Oriented, Leadership, Communicator, Validation Equipment operation, Lean Manufacturing, Organizing Functional, Managing, Testing products GMP, Materials, Quality GLP, Mechanical, Read Inspecting, Clinical support, Recording Skills Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training, Attention to detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation

FITNESS

PROGRAM ASSISTANT Professional Summary Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator. Experience Program Assistant , 07/2013 to Current Company Name － City , State Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs. Well versed in Daxko Operations. Assist in training, supervising member services associates. Assisted the Program Director with payroll and interviews for multiple programs. Run weekly program rosters and reports. Input member information and sell different programs. File away CC statements and members information for various programs. Review and approve financial assistance Email and mail out member invoices. Answer incoming calls and emails about members accounts and programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Front Desk/Customer Service , 11/2006 to 12/2010 Company Name － City , State member services including but not limited to access to health and fitness center, sales of membership and data entry. Ensure that services are provided in a quality manner at all times. Provide accurate information on activities and programs to members and participants. Responsible for ensuring prompt and courteous service which is delivered to members/participants. Controls access to health and fitness facility. Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed. Ensures that accounting and related procedures are followed for cash reporting and merchandise sales. Data entry for service desk staff close out and deposits. Attend/participate in required monthly staff meetings. Takes payments for programs and memberships. Responsible for weekly and monthly reports. Handle many tasks at one time under lots of pressure. Answer multi-line phones, takes messages through email or hand written. Make copies and also send out faxes. Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. Managed office supplies, vendors, organization and upkeep. Mortgage Document Clerk , 03/2002 to 01/2003 Company Name － City , State Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Create loan folders and dividers. Audit new loans to loan schedule. Input loans on Trust System and FiTech/Empower. Create new loan lists on Excel. Update old loan lists weekly on Excel. Answer and handle incoming calls pertaining to loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Make copies for employees. Logging in documents on log in sheet and system. Input documents Empower and FiTech. Sort and File away documents. Janitor/Clerk , 11/1996 to 02/2001 Company Name － City , State Employee of the month September 1997. Recovered and organized all clothing records. Supervised housekeeping and kept track inventory supplies for individual rooms. Education High School Diploma : 1996 IOWA PARK HIGH SCHOOL － City , State Certifications First Aid-October 2013 (American Safety & Health Institute) CPR & AED Certification-October 2013 (American Safety & Health Institute) Emergency Oxygen Certification-October 2013 (American Safety & Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations

BANKING

INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed to maintaining innovative technical skills and up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication skills are assets that allow me to excel and adapt to virtually any situation. Experience Company Name City , State Information Technology Manager 01/2007 to Current Responsible for maintaining budget and implementing all new technologies within the firm. Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site. Recommended architectural improvements, design solutions and integration solutions. Trained members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Company Name City , State Technical Project Lead 11/2005 to 01/2007 Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management. Company Name City , State Systems Engineer 01/2004 to 11/2005 Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain and Patch over 800 servers in the current environment. Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met. Assisted in stabilizing Novell Groupwise 6.5 installation. Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment. Company Name City , State Network Analyst 10/2001 to 10/2003 Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support for all PC and Network related issues. Company Name City , State Night Desk Supervisor 07/2000 to 04/2001 Supervise two additional employees and responsible for all issue escalations and follow up. Manage all projects and ensure on-time completion. Manage client relationships. Company Name City , State Senior Network Engineer 08/1999 to 07/2000 Responsible for all LAN/WAN Infrastructure. Evaluate, purchase, implement and maintain all Novell and Windows NT Servers. Manage Cisco Switches and Routers and all WAN T1 Connections. Company Name City , State Network Analyst 04/1997 to 06/1999 Support 130+ Novell Servers and NDS Directory Structure. Responsible for upgrading and maintaining. servers as well as all workstation clients. Company Name City , State Network Support Specialist 11/1993 to 04/1997 Responsible for All Software, hardware, Network, phone system and voicemail installation and support. Planned move of company to include all Network and electrical wiring as well as Phone system. move/upgrade. Company Name City , State Service Manager 09/1988 to 11/1993 Install and maintain all customer systems, network installations and rollouts of all new computer systesm. Supervised 3 additionaltechnicians. Education Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration Interests Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing system, budget, Citrix MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN

INFORMATION-TECHNOLOGY

SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City , State Evaluated system potential by testing compatibility of new programs with existing programs. Maximized use of software by training users; interpreting instructions; answering questions. Maintained system capability by testing computer components. Assisted customer with installation of software and hardware. Financial Foundations Associate Company Name － City , State Acquired and applies developing knowledge of products, services, and processes. Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member. Handled basic billing inquiries focusing on "One & Done" philosophy. Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property. Assisted members with their online account. Admission Representative Company Name － City , State Execute high volume of outbound phone calls. Contacted students with computer issues. Completed interview process with each prospective. Follow-up regularly with student until start of classes. Associate Company Name － City , State Handled inbound telephone inquiries from retirement plan participants. Responded to client's requested for account maintenance and balance information. Processed financial transactions. Offered appropriate products and services. Provided appropriate education regarding a participant's retirement plan. Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products. Communicated with other departments to resolve customer issues. Monitored all customer inquiries and complaints and assist in effective resolution of same. Coordinated with customer and ensure optimal level of customer services. Prepared records and monitor results of customer and associate departments. Ensured optimal level of customer services. Business Development Representative Company Name － City , State Developed a sales training guide used during the training period for newly hired agents. Excellent oral and written communication skills. Successful development and maintenance of positive customer relationships. Experienced database management and web content development. Responsible for annual range of $1-3M in net new business. Branch Manager Company Name － City , State Trained administrative personnel and managers in loss prevention. Took measures for building precaution like alarm management and camera. Provide necessary training to loss prevention personnel. Completed weekly payroll using the ADP payroll services. Accomplished the recruiting and staffing as required by the client. Took measures for equipment cost reduction and control audits. Security Police Superintendent Company Name － City , State Supervised the Security Forces at Cheyenne Mountain AFS (NORAD). Supervised and trained all Information/Industrial Security Inspector for NORAD. Responsible for monitoring all emergency response exercise at NORAD. Ensured the safety of all base weapons, property and personnel from hostile forces. Directed vehicle and pedestrian traffic on base. Leads and organizes Security Police operations. Enforced standards of conduct, discipline, and adherence to laws and directives. Carried out Security Police on-scene commander function. Oversaw and evaluated unit performance. Developed Security Police plans, policies, procedures, and instructions. Assessed installation or deployed location vulnerabilities. Established programs, plans, and policies to protect Air Force combat capabilities. Developed orientation and education programs for information security. Developed and managed force protection and antiterrorism programs and training. Education and Training Bachelor of Science : Business Administration , 2015 Regis University － City , State , USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills

AUTOMOBILE

FINANCE OFFICER Professional Summary Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. As well as an enthusiastic, resourceful recent graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Skills • Excellent attention to details • Fluent in Spanish • Excellent driving skills   • Excellent skills in Microsoft Outlook, Word, Excel and PowerPoint  Work History 11/2014 to Current Finance officer Company Name – City , State Monitor the financial system of Grant Answers by using Turbo Cash and Microsoft Excel. Assist with the arrangement of the budget. Prepare income statements and balance sheets. Maintained integrity of general ledger, including the chart of accounts. Optimized and managed research and development spending through collaboration with key business leaders. 04/2014 to Current Teller Company Name – City , State •       Process customer transactions while engaging in conversation in order to provide pleasing customer service and to detect possible fraud •       Inform customers about our products that may suit their needs as well as cross-sell bank products and services •       Manage the bank's vault to verify balances •       Resolve discrepancies in accounts while assuring comfort to our customers  •       Hold a weekly meeting with the branch manager in order to learn more about our products and enhance my performance  •       Attend corporate events 10/2012 to 11/2013 Sales Associate Company Name – City , State 04/2012 to 10/2012 Sales Associate Company Name – City , State Trained and supervised seasonal employees on job function, company's policies/procedures. Determined customers' needs by interacting with them and provided suggestions and alternatives. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Stocked and replenished merchandise according to store merchandising layouts. Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. 09/2011 to 11/2013 Secretary/Senator Company Name – City , State Provided administrative and executive services in order to make sure everything operated smoothly for the senators and the executive board by managing the calendar/agenda, by preparing reports and spreadsheets. •       ­Spoke on behalf of the student body and interacted with many students in order to make decisions that will benefit the majority •       ­Announced updates that have been made to senators, faculty and staff through Microsoft Outlook •       Used Microsoft Word to record and distribute minutes of Executive board and senate meetings •       Created charts and power points with Microsoft Excel and Microsoft PowerPoint to organize and update meetings, committee reports,­ and organize budgets  07/2011 to 07/2012 Sales Associate Company Name – City , State Utilized effective interpersonal skills to meet the needs of customers. Processed shipment deliveries and restocked clothing and accessories. Organized, displayed and processed thorough knowledge regarding the merchandised offered for sale. 01/2010 to 01/2013 Volunteer Company Name – City , State Committed to community services with free financial literacy seminars to improve low income communities by educating teenagers and homeless parents. Volunteered at soup kitchens, community clean up and at schools. 10/2008 to Current Volunteer Company Name – City , State Participate in various activities helping children by painting elementary schools for motivation and writing letters to Santa Claus during the holiday season. Education May 2014 Bachelor of Arts : Economics Political Science and Spanish Lehman College - City , State Bachelor of Arts in Economics, Minor: Political Science and Spanish Related Courses: Labor Economics, Econometrics, Managerial Economics, International Economics, Intermediate Microeconomics, Intermediate Macroeconomics, Principles of Management, Calculus, and Statistics         2 2012 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment : ACADEMICS OF FLIGHT - City , State 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment Skills administrative, balance sheets, budgets, budget, charts, interpersonal skills, CRM, customer service, driving, Economics, financial, First Aid, letters, Managerial, managing, meetings, Microsoft Excel, Excel, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Word, Microsoft Word, painting, policies, seminars, Fluent in Spanish, spreadsheets, Statistics Additional Information ATHLETIC ACTIVITIES Soccer/Volleyball/Track Club/ Lehman College Swimming team

FINANCE

DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well. Experience Company Name July 2017 to Current Driver City , State Company Name February 2016 to June 2017 Biological Science Technician City , State Caretaker of plant specimens for research project Planting, maintaining, and harvesting seed from plants Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov Company Name May 2015 to January 2016 Courier City , State Independent contractor for app-based delivery service Picked up food and other items from retailers and delivered them to customers Local office: sfpostmates@postmates.com Company Name September 2003 to July 2008 Laborer City , State Completed all repairs and maintenance work to company standards Planned work and determined appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress and material requirements  Owner, Dave Umino, umonovineyards.com Education and Training Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail

AGRICULTURE

GENERAL MANAGER/FITNESS DIRECTOR Executive Profile Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development. I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic. Professional Experience General Manager/Fitness Director December 2013 to Current Company Name － City , State Manages and supervise approximately 30 Fitness Club employees. Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program. Performs assessments and offers recommendations for a healthier lifestyle. Encourages members to maintain a regular exercise program. Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness. Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment. Enhances, mentors and develops conducive personal training and group fitness programs. Coordinates fitness center repairs and maintenance. Assist in the lease/purchase agreement of new equipment for the facility. Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events. Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs. Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing. Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions. Performs various other duties and assignments as necessary or required. Assistant Manager Educator lululemon athletica October 2012 to December 2014 Company Name － City , State Present on the retail floor, as Floor Manager and Educator, for 75% of working hours. Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta. Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education. Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences. Hands-on roll in the development and a coach to Educators & Key Leaders. Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values. General Manager June 2007 to October 2012 Company Name － City , State Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences. Provided guidance, training and motivation to staff. Conducted regular staff meetings. Monitored and evaluated work performance of all personnel. Created and maintained positive work environment within the facility. Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals. Prepared and provided accurate financial information to the corporate office and university in a timely manner. Solicits prospective corporate and individual members to add to the current membership base of over 1500. Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies. Conducted regular, creative sales activities. Encouraged members to maintain a regular exercise program. Assists, instructs and motivates members. Provided knowledge, training principles, and basic information relating to fitness. Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment. Approved all health club related bills received: forwarded approved documents to corporate in a timely manner. Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists). Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Maintained cleanliness, operation and safety of club facilities and equipment. Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards. Performed various other duties and assignments as necessary or required. Fitness Coordinator March 2006 to June 2007 Company Name － City , State Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys. Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings. Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges. Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors. Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns. Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations. Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes. Assists with daily administrative duties, clean and check equipment for any issues and/or problems. Owner/Instructor March 2004 to May 2005 Company Name － City , State Owned and operated aerobic studio which offered 8 to 10 fitness classes daily. Conducted the scheduled classes and managed a staff of 5 certified instructors. Responsible for the general maintenance and repairs of the business and equipment. Fully responsible for all physical and financial aspects of the studio. Attended community, city council and business owners meetings on a monthly basis. Responsible for the entire studio's advertising and marketing. Managed an annual budget of $45K. Wellness Director & Aerobic Coordinator July 2001 to February 2004 Company Name － City , State Managed and supervised the Wellness Department which consisted of approximately 30 employees. Managed 30 group fitness classes and over 25 fitness assessment appointments. Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations. Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving. Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development. Coordinated fitness center repairs and maintenance. Assisted in the lease/purchase agreement of new equipment for the facility. Participated in monthly staff and cabinet meetings. Actively motivated staff through positive team building activities and attitude. Lead and developed a member response team through adhering to member suggestions and member appreciation events. Receive Character Development Award - 2002. Corporate Fitness Manager/Director February 1999 to February 2007 Company Name － City , State Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities. Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors. Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables. Prepares audit material for annual workers compensation and liability insurance estimates. Responsible for the company recruiting, advertising, and marketing. Club Manager/Fitness Coordinator September 1997 to February 1999 Company Name － City , State Established and maintained member relations from sales to member services. Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members. Responsible for club appearance and maintenance. Processed daily sales log calculations and bi-weekly payrolls. Education BS : Holistic Nutrition , 2010 Clayton College of Natural Health Holistic Nutrition Accounting & Management Human Resources , 1992 California State University Accounting & Management Human Resources Skills Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, SKILLS Internet Explorer and social media

FITNESS

CONSULTANT Professional Summary High-achieving management professional and effective consultant possessing excellent communication, organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. High-achieving management professional and effective consultant with excellent communication, organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. Skills Strategy & Operations Process Optimization Digital Transformation Cross Functional Team Management Project/Product Management Agile/Lean Methodologies Work History Consultant Company Name - City , State 06/2015 - Current American Global Computer Security Software Fortune 500 Company Managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience, support scalability, growth and enhance digital presence for client's business - post acquisition Led cross-functional global teams consisting of technical, business and functional representatives and achieved key milestones on time with quality deliverables Prioritized, escalated and resolved issues with internal and external stakeholders Directly managed 3rd party vendor and offshore teams. Client: American Consumer Food Products and Services Company Provided recommendations around User Centered Design and ADA compliance for E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing to provide recommendations around usability and functional design Generated process flow diagrams for knowledge transfer during project closure phase. Eminence and Firm Development Contributions Extensive experience working with senior management and stakeholders to develop client proposals and RFP's Worked with partners to enhance Deloitte Digital's new market offering and business development efforts. Product Strategy Intern Company Name - City 09/2015 - 12/2015 Led a practicum team at Carnegie Mellon University to understand IBM Bluemix (PaaS), cloud based solution and use business frameworks to perform market, competitor and customer journey analysis Liaised with cross functional teams to assess opportunities in marketplace, determine synergies and align business unit goals with corporate strategy Worked with senior management and stakeholders to develop strategy for to enhance awareness, increase conversion and explore new market opportunities to scale the client's user base. Assistant Operations Manager Company Name - City 07/2012 - 10/2013 Business Strategy & Vendor Management: Automation of Hub, typical model and replication Reported to Chief Operating Officer to recommend company wide automation strategies and vendor selection Conducted gap analysis, market research, competitor and financial analysis to propose short, mid and long term strategies to the Executive team. Project Management: RFID Project Member of the core project management team responsible for coordinated of cross-functional teams to achieve project milestones Focused on process improvement and optimization to enhance team productivity Defined the Key Performance Indicator's to evaluate vendors. Academic Projects Company Name 08/2014 - 12/2015 Software Product Strategy: Conceptualized and launched Online E-commerce store, developed Product Strategy and Roadmap, and produced Engineering, Financial and Marketing plan Commercialization of IP: Developed Go-to- Market Strategy, Product Roadmap and proposed Business Model to launch CMU's Automatic Speech Recognition Technology and presented to Sand Hill Angel Investors Software Requirement and Interaction Design: Designed a working prototype for the first responders using the human centered user design approach Human Computer interaction: Designed an Apple watch prototype for Porsche customers by accessing contextual interviews, creating personas, generating scenarios and story boards Survivable Social Network on Chip: Performed Object Oriented Analysis and Design along with the estimation, planning, development, measurement and tracking of the software project using the hybrid development approach. Education Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University Selected by Chief Operating Officer to consult on automation strategies for the product offerings [ Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University, GPA:3.8 MBA : International Business Institute of Technology & Management - 2012 Distinction - First Class, GPA: 4.0 MBA : International Business International Business Institute of Technology and Management India GPA: 4.0 Skills .NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis and Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor Management, Visio, websites Business skills: Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management Tools: Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio Methodologies: Agile, Kanban, Lean, Human Centered design, Design Thinking

CONSULTANT

HR GENERALIST/RECRUITER Summary Human Resource Generalist who is an great communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management. Highlights ADP, People fluent, Microsoft Offices, Interviewing expertise Performance management strategies Benefits administrator Employee relations Benefits administrator Manager coaching and training HRIS applications proficient Payroll expertise National Human Resources Association Event management Employee handbook development QuickBooks proficiency Alternative Dispute Resolution (ADR) Staffing and recruiting professional Accomplishments Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Human Resources Reduced employee turnover by 10%. Experience HR Generalist/Recruiter January 2013 to January 2015 Company Name － City , State January 2013 to January 2014 Strategize with management on all recruitment needs (over departments) Build strong relationships with candidates, hiring managers to ensure a high level of customer service. Keep hiring managers informed throughout the recruitment process for all salaried and non-salaried employees. Co-authored all recruitment & transfers process to better the onboarding and applicant experience Maintained an accurate and detailed record of each employee in a customized database for all pre-employment screening Interpret company policies and procedures to new hires Provided mentoring and job coaching for temporary and permanent employees Negotiate/ analyzed compensation and make recommendations for salaried and non-salaried employees Create metric reports for HR director as well as staffing reports for Clinical Associate Director Coach and advise employees regarding HR programs, practices and procedures Plan, manage and communicate special projects and programs such as employee recognition, wellness, benefits, recruiting and performance management, and employee surveys Resolves employee concerns related to health and welfare plans functioning as liaison with various insurance carriers Collaboratively efforts with Training and IT department to train and orientate all new hires within the organization. Human Resource Administrator January 2006 to January 2012 Company Name － City , State Managed the recruitment applicant tracking system (moved candidates to appropriate workflow, creating and closing job posting) Managed all new hire onboarding, coordinating and/or conducting new hire orientation and ensure all paperwork were 100% in compliance with federal and state regulations Provided recruitment metrics reports and compile reports from HRIS database for the HR Business Partner Assisted in administering and adhering to existing policies and procedures (e.g., Employee Handbook and Policies and Procedures manuals), by providing training, mentoring and coaching Managed annual employee benefits open enrollment (coordinated logistics with benefit vendors such as; Aetna, Harford, Vanguard) for all sites throughout the US Created HR processes for HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved in the annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow or make changes) Maintained relationships with staffing vendors for temporary employees Point of contact for 1000+ US based employees regarding benefits, policies and procedures. Assisted in resolving personnel-related problems Addressed employee relation concerns and exit interviews Responsible for all leave administration, including FMLA and discretionary leave tracking and notifications, coordination with paid time off, disability programs, and/or health benefits, as well as return to work protocols. Assistant Store Manager January 2005 to January 2006 Company Name － State Managed exempt and nonexempt employees (6-8 staff members) Contributed to team effort by accomplishing related results as needed Helped customers by providing information, answering questions and obtaining merchandise requested Attracted customers by originating display ideas Constructed or assembled prefabricated display properties Assembled product displays in windows and showcased on sales floor Evaluated competition by visiting local competitor stores (gathering information such as style, quality, and prices of competitive merchandise). Education Masters of Administrative Science : June 2013 Fairleigh Dickinson University － City , State B.S : Economic , 2005 Economic A.A : Liberal Arts , 2002 Liberal Arts Skills ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow

HR

PRINCIPAL CONSULTANT Summary Supply Chain and Logistics & management professional with traditional supply chain and transformation experience. Developed & supported evaluation of key process functions such as strategy & business planning, category management, strategic sourcing, contractor lifecycle management, vendor risk management, SRM, purchase to pay and spend analytics. Managed strategy execution, organizational redesign, strategic cost reduction and utilized technology as an enabler for Supply Chain effectiveness.   Skills Organization Planning & Prioritizing Flexible Thinker Not a destroyer of value Experience 06/2013 to Current Principal Consultant Company Name － City , State ·        Provide consulting services to clients on supply chain transformation initiatives, including developing integrated, target operating models for large procurement organizations. ·        Help support the evaluation of key process functions such as strategy, business development, category management and vendor management. Provide investment recovery services which includes brokering used gas processing equipment of all types such as cryogenic, amine systems, high pressure separators and refrigeration systems. 06/2006 to 09/2013 Strategic Sourcing Manager Company Name － City , State Monitor performance of suppliers and apply appropriate methodology to ensure expected contractual outcomes. Establish governance, processes, escalation and controls to ensure well managed and healthy partnerships. Investigate and propose solutions to remedy supplier non-performance situations. Assess and anticipate changing business requirements and recommend changes to supply chain processes, tools and systems. Build comprehensive category strategies utilizing market intelligence, demand management, sustainability, supplier diversity, quality, and total cost of ownership and align it to stakeholder goals and strategies. Drive value through demand management utilizing spend analytics. Prepares and oversee the execution of short and long term supplier diversity strategies, objectives, and action plans. Drive contract utilization with effective implementation plans, metrics and reporting. Facilitate critical quarterly business reviews, bringing key suppliers together to drive joint feedback and continuous improvement activities for each assigned category of management. Develop and measure benchmarks on cost utilization of assigned categories employing industry best practices. Manage the supplier base by contracting new suppliers as needed and working to strengthen current supplier relationships. Build and employ stakeholder mapping to manage stakeholders and build relationships. Identify non-compliance to contracts, conduct root cause analysis, and resolve issues. Create and apply market intelligence for key commodities to drive category strategies and communicate with stakeholders. Develop and deliver supplier rationalization targets to reduce supplier base. Build comprehensive cost models to drive better understanding and results with supplier negotiations. Analyze and report sourcing results to senior staff. Deliver cost savings and compliance with corporate goals. Collaborate with legal staff to review and enhance the contract process. Develop and mentor staff to support company growth. Responsible for direct management of the team including budgets, staffing issues, resource allocation and vendor relationships. Conduct employee performance reviews, coaching and mentoring and career development. Promotes work force diversity and employee safety. 12/1981 to 06/2000 Transportation/Logistics Planner Company Name － City , State Coordinated the logistics tasks of material from suppliers in the U.S. to Saudi Arabia. Ensured that all project material was received and properly packed. Ensured that all project material shipped was delivered to various job customer job sites on time Facilitated various delivery methods including rail, boat, ground or air transportation using the provider's software systems to manage material tracking and assist with planning and scheduling. Assisted in obtaining necessary transportation permits for inbound and outbound cargo, as required to facilitate timely logistics processing. Coded, and prepared proper paperwork for method of shipment. Ensured that materials were shipped in the most timely and efficient manner according to document processes. Planned the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery, while maintaining cost compliance, freight savings, and adherence to service and contractual requirements. Consolidated fragmented loads to achieve freight savings while complying with service and contractual requirements. Initiated overcharge/undercharge freight bill claims with carriers and tracked reconciliation of the same per regulatory standards, Prepared and updated daily and monthly logistics schedules to assure deliveries, coordinating material deliveries suppliers and customers Provided internal and external reports as required. Negotiated all contracts with freight carriers including barge, airlines, container, and foreign ports. Conducted staff meetings, Managed all special projects. Knowledge of international freight transactions, customer requirements & commercial shipping terms enabled a role as Global Oil Spill coordinator. Assisted in the administration of supply agreements for rail, barge, and truck carriers. Ensured compliance with all state, federal, environmental, safety, and hazardous waste regulations. 1 | Page. Investment Recovery Manager City , State Optimized return on investment of surplus, obsolete or idle equipment through reuse, trade or sell on the world market via: Management of global investment recovery and asset rationalization strategies. Managed a company-wide program for the identification and redeployment equipment. Developed and managed processes for bid auctions, private or negotiated sales for divestiture of surplus equipment. Performed bid evaluations and recommendations for awarding contracts. Developed methodology and standards to calculate or quickly determine: Fair market value Rationalization options Asset evaluation Business cases to optimize the financial return on the disposition of company assets Department performance metrics and industry "best practices". Developed and managed relationships with third party vendors to minimize costs associated with rebuilding, repairing, or disposing of surplus assets. Developed procedures to protect company's surplus equipment for compliance with Sarbanes Oxley and internal audit requirements regarding the sale and transfer of surplus assets. Tracked all costs associated with the identification, tracking and redeployment of all surplus or idle equipment. Managed surplus equipment database ensuring data integrity and accuracy of asset transfers sales revenue. Education and Training Bachelors : Business Management LeTourneau University － State Business Management Houston Graduate School of Theology, Houston- M-Divinity & Homiletics Communications Skills business development, business planning, hazardous waste, internal audit, logistics, mentoring, procurement, repairing, risk management, sales, Sarbanes Oxley, scheduling, strategic sourcing, supplier management, vendor management Activities and Honors Expert in Human Capital Management Consultancy Development Strategic Partnerships *Entrepreneurial Leadership, Project Management AND Business Development *Executive Training and Development Workshop/Seminar Design and Facilitation Revenue Enhancement

CONSULTANT

COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 to April 2014 Company Name － City , State Created and launched a comprehensive communications program for Department, which resulted in increased visibility and awareness of the Department's activities. Developed and executed media plans, including social and paid media. Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor. Director of Communications January 2000 to December 2007 Company Name － City , State Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S. Food Export Showcase. Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group. As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease. Development Coordinator/Event Planner September 1997 to May 2000 Company Name － City , State Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency. Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved. Received "Star Performer" award for organizing and supervising sold out annual dinner, and securing Dr. Ruth Westheimer as keynote speaker. Education Degree : Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree : Paralegal/Legal Research and Writing Des Moines Area Community College Paralegal/Legal Research and Writing Certificate in Fund Raising Management University of Indiana/Center of Philanthropy Interests Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills

AGRICULTURE

HEAD CHEF Summary To contribute my work ethic and experience to a kitchen team within a company that fosters growth. Experience 01/2016 to 01/2016 Head Chef Company Name - City , State Running kitchen operations Menu management Prepping, cooking, and plating Safety and sanitation Hiring and termination Budget control Training employees Communicating with food venders Food orders. 09/2013 to 01/2014 Kitchen Manager/ Chef Company Name - City , State Running day to day operations. Menu management. Prepping, cooking, and plating. Maintaining health and safety standards for all employees. 02/2013 to 05/2013 Line Cook/ Garde Manger Company Name - City , State Alternating stations as needed/ sauté and grill Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Expediting tickets Helping source local ingredients to keep dishes seasonal Closing Kitchen. 01/2011 to 01/2012 Garde Manger / Line Cook Company Name - City , State Alternating stations as needed Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Practicing time management for ticket call Helping create dishes and appetizers for events Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2009 to 01/2009 Garde Manger Company Name - City , State Followed company recipes to create dishes according to customer orders. Maintained sanitation, health, and safety standards in work areas. Significantly contributed to the service of the team by creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, and preparing produce. Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2008 to 01/2009 Prep Chef / Line Cook Company Name - City , State Washed, cut, and prepared foods designated for cooking. Operated high-volume equipment such as grills, deep fryers, griddles, ovens, and stovetops. Assisted kitchen staff with various tasks such as inventory, food portioning, and dishwashing. Portioned and wrapped the food and placed it directly on plates for service. 01/2007 to 01/2008 Cashier / Clerk Company Name - City , State Received and processed cash, check, credit cards, vouchers, and automatic debit payments. Issued receipts, refunds, credits, and change due to customers. Greeted customers entering the establishment and handled all customer's concerns. 01/2007 to 01/2007 Sheet Metal Fabricator Company Name - City , State Performed fabrication, assembly, soldering, welding, electrical, isolation, and blueprinting of refrigeration and cooling systems for yachts. Utilized hand and power tools such as shielded metal and gas metal arc welding equipment. Operated metal shaping, straightening, and bending machines, such as brakes and shears. 01/2006 to 01/2006 Welder / Fabricator Company Name - City , State Performed fabrication, electrical, welding, mechanical, painting, and wheel system assembly. Preheated work pieces prior to welding or bending, using torches or heating furnaces. Cut, contoured, and beveled metal plates and structural shapes to dimensions as specified by blueprints, work orders, and templates, using powered saws, hand shears, or chipping knives. 01/2001 to 01/2005 Allied Trade Noncommissioned Officer in Charge Company Name - City , State Demonstrated expertise as a machinist, mechanic, tool maker, and welder. Coordinated and trained welding, range, and safety courses. Ensured the safety of officers and soldiers by ensuring procedures were adhered to properly. Responsible for inventory of all shop tools and maintenance of equipment. Education 2012 Culinary Arts Orange Coast College - City , State Culinary Arts 2009 Bachelors : Culinary Arts and Hospitality The International Cooking Schools of the Art Institute - City , State Culinary Arts and Hospitality Concepts and Theory; Safety and Sanitation; Introduction to Cooking; Purchasing and Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction to Pastry; Menu Management Skills blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health and safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding

CHEF

DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing   Skills digital advertising, marketing, outside sales, retail sales

FITNESS

FACILITIES DESIGN AND CONSTRUCTION PROJECT MANAGER Summary Having worked as the Construction Project Manager for diverse healthcare construction projects with budgets over $20 million, I am confident that I would make a valuable addition to your team. I have proven success delivering projects that stay within scheduled time frames and budget constraints. In addition to my professional experience, I bring with me extensive education, including Project Management Professional (PMP) Certification which further supports my business development. As a Facilities Design and Construction Project Manager for Scripps Health, I am in charge of all phases of the design and construction process for construction or refurbishment projects. While my on-the-job experience has afforded me a well-rounded skill set, including strengths in planning and negotiation, I also excel at meeting project milestones. Highlights Facilities Management and Development Project Management / Leadership Healthcare Construction, Design and Build OSHPD / Agency Experience Design Process & Construction  Project Initiating through Closing Develop and Control Project Budget Develop and Manage Schedules Local Entitlement and Permitting Processes Project Reporting / Status Accomplishments Successfully led 45,420 sq. ft. Radiation Therapy project.    Managed $35.7M project with a $21.2M construction budget.   Directed $11.8M project for 29,000 sq. ft. MSK facility.   Oversaw 40,000 sq. ft. and $7.8M Carlsbad project.   Spearheaded $7.1M project for SCIM Phase III. Experience 08/2005 to Current Facilities Design and Construction Project Manager Company Name － City , State Leadership for all phases (planning, scheduling and managing) of the design and construction process for new construction or refurbishment projects (hospital / medical office buildings). Managed and coordinated the planning, budgeting, scheduling, design, bidding, construction furnishings and relocation requirements of new construction and renovation projects. Selected projects include: Successfully led 45,420 sq. ft. Radiation Therapy project; managed a $35.7M project budget with $21.2M in construction costs. Directed $11.8M project for 29,000 sq. ft. MSK facility, construction cost of $5.7M. Managed 40,000 sq. ft. and $7.8M Carlsbad project, construction cost of $4.5M. Spearheaded $7.1M project for SCIM Phase II, construction cost of $4.5M. Secure management support for project scope, budgets, and goals. Define project parameters in terms of time, money, physical objectives, and external constraints. Establish scope, budget and schedule, and maintain such commitments through project initiation, design, construction, and closeout processes. Understand federal, state and local laws and regulations as it relates to planning health facility projects, including compliance with local entitlement and permitting processes. Evaluate and provide guidance during all planning stages of medical facilities including construction, equipment, furniture, comparisons, options, and respond to procurement agreements and standards. Negotiate fees and business decisions for contracts with professional contractors. Review and approve consultant and contractor invoices, and approve change orders to contracts. Perform construction administration and walk-throughs to create punch lists, paying attention to contract specifications to ensure compliance. Make certain Facilities Services goals for client services are continuously met through the design and construction process. Interfaced with property management services relating to Scripps leased space, including coordinated with internal real estate department and managed relationships with landlords. Ensure projects are completed in compliance with Scripps Health standards for quality/functionality and applicable regulatory requirements. 11/2003 to 08/2008 Facilities Project Manager Company Name － City , State Delivered strategic direction, coordination and project management services for facility construction and tenant improvement (TI) projects. Selected projects include: Sharp Coronado Emergency department remodel, Sharp Chula Vista Catheterization Lab, Fluoroscopy equipment replacement, Angiography suite, Psychiatric wing remodel, infrastructure projects and tenant improvement projects over $15 M in costs. Communicated and prepared documentation for compliance with state regulatory projects. Identified modifications and space requirements to accommodate future or proposed operational requirements of buildings. Inspected buildings and advised on the feasibility of renovation or substantial alterations to the existing condition, layout, structure and systems to accommodate the proposed changes. Produced concept and approvals, planning and project development to fulfill designated function and provide cost estimates for required expenditures. Analyzed schematic and final designs for proposed alterations of existing and new construction and their associated construction costs. Reviewed buildings for code compliance and made recommendations, program plans, and cost estimates and schedules to bring the facilities into compliance. Provided requests for proposal, project work scopes and schedules, professional service contracts, amendments and construction change orders. Education MBA University of Phoeniz － City , State Bachelor of Science : Design Science Arizona State University － City , State Certifications Project Management Professional (PMP) PMI, 2013 Project Management Certificate – UC SAN DIEGO EXTENSION, 2012 Skills Accomplished and driven project manager delivering managerial oversight to a construction project or series of construction projects. Proven track record leading overall direction, administration, completion, and financial outcome of projects, with expertise in healthcare construction. Proficient managing large project teams including stakeholders, architectural and engineering teams, general contractors, and contracted consultants. Skillful in developing project scope, budget and schedule, to establish operational priorities and maintain strong relationships.

CONSTRUCTION

DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for "hard to see" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website

BUSINESS-DEVELOPMENT

FINANCE MANAGER Summary Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Highlights Operations Management Customer Relations Purchasing & Procurement Fleet Management Budgeting & Forecasting Audits Logistics Accounting P&L Management Business Development Quality Assurance & Control Collection Management Proficient in MS Excel, MS Access, MS Project, Quicken, MS PowerPoint, Inoviswork, SAP, Oracle ERP, Kronos Accomplishments Increased output by 32 % through reorganization of locations to maximize efficiency. Reduced staff turnover by 45% in one year by implementing several well-received team and morale-building programs. Qualified location for 2 million dollar remodel by increasing sales 30% through retraining of sales team Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 40 % in under  4 months. Experience 03/2016 to Current Finance Manager Company Name － City , State Partner with Product Management and Purchasing Team in determining financial impact due to product cost reductions, new product roll out, etc. Performed financial statement audits of security broker dealers for purposes of SEC/FINRA purposes. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.) Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system. 02/2013 to 03/2016 District Manager Company Name － City , State Determine the hiring needs of the store, interview prospects, and bring on board store associates that will work courteously, efficiently, and effectively to meet the store's operational goals. Developed and managed annual operating budgets for 4 locations in the division. Recruited, hired and trained  20 new employees for District Management and Store Management Ensure operational policies and procedures are adhered to by all store personnel. 06/2010 to 11/2012 Operations Manager Company Name － City , State Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction Supervise overall planning systems, financial management and control Organizing the budget of the company in collaboration with the director. 06/2001 to 06/2010 General Manager Company Name － City , State Increased profits by 20% in first year, resulting in one of the best possible ROI's. Cut cost of goods sold by 13% by negotiating lower freight rates and increasing standards of product quality. Identified need for comprehensive business management solutions. Developed training program for new employees that company implemented nation wide. Education 2008 Bachelor of Arts : Political Science Grand Valley State University － City , State 2012 J.D. : Criminal Law Duke University Law School － City , State Skills Accounting, Budgeting, budgets, budget, Business Development, business management, business processes, business solutions, Customer Relations, ERP, financial, financial management and control, Forecasting, hiring, inventory, Kronos, Logistics, director, management reporting, MS Access, MS Excel, MS PowerPoint, MS Project, negotiating, Operations Management, Oracle, Organizing, personnel, policies, processes, Procurement, Product Management, progress, proposal, Purchasing, quality, Quality Assurance, Quicken, sales, SAP

FINANCE

RM Roxanne Mejia Summary Motivating Chef competent in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with General Manager to analyze food costs and forecast business trends to make menu recommendations to meet company goals. Skills Portion and cost control Waste control Budgeting and cost control Food preparation techniques Purchasing Kitchen equipment and tools Verbal and written communication Dish preparation Cleaning and sanitizing methods Experience Company Name | City , State Chef 11/2020 - Current Cleaned, sanitized and maintained food storage, preparation and serving areas. Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food Monitored quality, presentation and quantities of plated food across line. Trained kitchen workers on culinary techniques. Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen. Checked stock deliveries for safety, quality and quantity. Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality. Collaborated with department staff to prepare food items in accordance with recipes and established standards. Supervised preparation of specialty items and customer requests to verify accuracy in production. Oversaw hiring, training and development of kitchen employees. Assigned specific duties to employees to maintain productive operation of kitchen and food service. Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs. Managed kitchen staff team and assigned various stages of food production. Reduced food costs by estimating purchasing needs and buying through approved suppliers. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Company Name | City , State Sous Chef 03/2017 - 11/2020 Maintained highest food quality standards regarding food inventory procedures, food storage and rotation. Trained kitchen workers on culinary techniques. Assisted head chef with scheduling, training and professional development for team. Supervised all kitchen food preparation in demanding, high-volume environment. Performed as head chef as needed to maintain team productivity and restaurant quality. Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies. Plated food according to restaurant artistic guidelines to promote attractive presentation. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Helped staff adhere to tough restaurant requirements through practical discipline and motivation. Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget. Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor. Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight. Assisted with interviewing, hiring and training kitchen personnel. Conducted frequent line checks to keep food at proper temperatures in holding zones. Built strong vendor relationships to bring in top ingredients at optimal prices. Streamlined kitchen processes to shorten wait times and serve additional guests. Managed shift of 25-30 staff, including cooks, bakers, dishwashers and front of house team members. Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates. Liaised closely with kitchen and other departments, including front-of-house personnel. Improved performance of team members resulting in high-quality meals produced daily. Company Name | City , State Anthonys @ Point Defiance 06/2013 - 07/2016 Operated fryers and grills according to instructions to maintain safety and food quality. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Kept stations stocked and ready for use to maximize productivity. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections. Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service. Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware. Set up and performed initial prep work for food items such as soups, sauces and salads. Maintained consistent quality and high accuracy when preparing identical dishes every day. Grilled and deep fried various foods from meats to potatoes. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures. Assisted in preparation of menu items ranging from burgers to sandwiches. Washed and peeled ingredients to prepare for different meals and recipes. Precooked certain items during slow periods to reduce wait times during lunch and dinner rush. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Recorded and reported status of various ingredient stock levels to notify manager to reorder products. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Cooked multiple orders simultaneously during busy periods. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance. Developed process to accurately track food costs more efficiently, saving in food waste. Education and Training Curtis Senior High School | City , State High School Diploma 06/2004

CHEF

INFORMATION TECHNOLOGY SUPERVISOR Summary Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security and Microsoft Certification and a Secret Security Clearance. Highlights Excellent communication techniques Manufacturing systems integration Multidisciplinary exposure Design instruction creation Project management Complex problem solver Advanced critical thinking SharePoint Microsoft Excel, Project and Visio Accomplishments Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service. Experience Information Technology Supervisor 01/2011 to 05/2014 Company Name City , State Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary. Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures. Responsible for the inventory of over $1 million worth of network communications equipment. Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base. Information Technology Technician 01/2009 to 01/2011 Company Name City , State Maintained communications equipment in order to effectively relay confidential and secret information. Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary. Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses. Received training in LAN/WAN protocols. Radiology Technologist 05/2008 to 09/2008 Company Name City , State Routinely performed radiological examinations in a medical clinic. Competent and experienced in the set-up and adjustment of medical devices or equipment. Regularly provided customer assistance, ensuring all patients received timely and accurate care. Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained. Command Post Controller 10/2001 to 10/2005 Company Name City , State Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations. Received and relayed instructions and records, submitting manual and automated data products. Disseminated time-sensitive critical information to senior leaders and support agencies. Education Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012 *Certification, Security , Comptia, Yong San, Korea, 2012 *Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City , State Certificate, IT Network and Cisco Routing, IT Field Services Branch 2009 City , State Associate of Science : Radiography 2008 Northwest Florida State College City , State Radiography Certificate 2001 IT Tech Prep, Trumbull Career and Technical Center State Diploma 2001 Warren G. Harding City , State Skills Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN

INFORMATION-TECHNOLOGY

IT & MEDIA ADMINISTRATOR Summary Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity. Highlights Windows, Apple, Linux and Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation and maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel. I drafted a proposal for a new training department to save the company $3.4 million. I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked. Experience IT & Media Administrator Jan 2006 to Current Company Name － City , State Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products. Reviewed technical documentation and procedures. Local Technology Coordinator Jan 2012 to Jan 2014 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Trainer Jan 2012 to Jan 2012 Company Name － City , State Trained employees for upgrade from Office 2003 to Office 2010. Provided base level IT support to non-technical personnel within the business. Followed up with clients to ensure optimal customer satisfaction. Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 to Jan 2012 Company Name － City , State Installed POS pharmacy software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow and responded to technical support needs of customers. Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Local Technology Coordinator Jan 2009 to Jan 2011 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. Computer Networking & Administration Instructor Jan 2009 to Jan 2011 Company Name － City , State Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design. Network Administrator Jan 2008 to Jan 2008 Company Name － City , State Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed. IT Support Specialist Jan 2007 to Jan 2007 Company Name － City , State Performed a variety of duties in support of a computer, and/or client server unit, Windows environment. Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments. Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel. POS Support Analyst Jan 2005 to Jan 2007 Company Name － City , State Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users. Diagnosed system problems and contacted vendors for service and/or replacement. Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations. Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City , State Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress) Bachelor of Science , Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website

DIGITAL-MEDIA

OFFICE ADMINISTRATOR Professional Profile Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities. Qualifications Fundamentals *Office Administration *Supervision Results-oriented Quick learner Microsoft Office Self-directed Strong problem solver Professional and mature Dedicated team player Relevant Experience Promoted to Office Administrator II after 24 months of employment. Successfully planned and executed corporate meetings, lunches and special events for groups of 20 + employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience Office Administrator 01/2011 to 01/2014 Company Name City , State Support Senior Managers and other staff in administrative procedures. Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers. Assist in resolving issues, including incorrectly delivered packages and incorrect addresses. Collaborate with customer service to successfully address problems and ensure customer satisfaction. Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries. Submit terminal invoices to Senior Manager and corporate office. Prepare reports, graphs, and presentations. Distribute incoming mail and documents for office. Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks. Coordinate with vendors on facility and equipment maintenance. Organize interviews for potential employees. Effectively multitasked to manage time-sensitive priorities in high-volume environment. Strategically managed warehouse supply ordering for terminal to maintain within $10,000. Student 01/2010 to 02/2011 Company Name City , State Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design. Research company information and prepare reports and presentations. Collaborate in group projects. Conducted extensive research on company history, products, and services, presenting results in class. Collaborated successfully with team members on brand analysis project. Public Relations Intern 08/2009 to 05/2010 Company Name City , State Supported Chamber President and office staff. Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities. Assisted in planning events and coordinating marketing operations. Filed and organized operational documents and customer correspondence. Maintained and updated client directory. Proofread e-mail communications. Assisted in organizing auction event, raising more than $25,000 dollars. Consistently evaluated office operations to recommend potential improvements. Created volunteer application form. Production Team Member 01/1996 to 01/2007 Company Name City , State Directed assembly of automobile seat components, as well as testing and inspecting seats. Ensured compliance with operational description to maintain safety. Collaborated with team members to ensure efficient manufacturing process. Trained new employees and answered questions. Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment. Consistently demonstrated willingness to adapt to new operational tasks and assist team members. continued. Education Bachelor of Science : Technology Management EASTERN MICHIGAN UNIVERSITY City , State Technology Management Administrative and Information Management 2010 HENRY FORD COMMUNITY COLLEGE City , State Office Administration coursework Coursework in Administrative Technology Skills administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design

PUBLIC-RELATIONS

INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12] Professional Overview Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service. Relevant Professional Experience January 2010 to Current Company Name City , State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12] *Holds Active Security Clearance*  Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11). Principle Job Duties: Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS DISA Project Manager support includes skill(s) in the following: Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications Strong in-depth knowledge and understanding of DISA computing service offerings Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs) Create workload utilization documentation of customer environments Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been  identified and completed on time Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s) Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process. Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD) Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection Ensure that the processing of Authorization Increases (AI) have been accepted Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges Coordinate with customer and CAR to review support agreement for application(s) Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated Transitioning projects to operational sustainment of all closeout activities resulting in Full Operational Capability (FOC) DISA Project Manager experienced in various technologies: Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL ?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA) Virtual Operating Environment (VOE) platforms such as Microsoft VMWare ?Cloud computing environments such as DISA milCloud Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS) ?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS Application and database consolidation devices including Oracle Supercluster Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies:  Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules ?Managing expectations of Mission Partner IT requests and notional time frames for project completion Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments Technical analysis of DISA Capacity Services IT solutions Initiating processes to ensure project objectives are completed Negotiate with Mission Partner to solve complex technical and schedule hurdles ?Comparative analysis of modified business proposal from the original estimate Analyze proof-of-concept solutions Application migrations ?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders Presenting clear and concise weekly project status reports to management Creating senior leadership briefings for high visibility Mission Partner initiatives ? Supplementary key proficiencies: A ccumulated an average rating score of 4.57 (outstanding) over the previous five years during annual Performance Work Plan & Appraisal review Superior oral and written communication skills Able to convey highly technical concepts in a manner that all can understand Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers Outstanding team member willing to share knowledge, experience and recommendations with co-workers Willingly takes additional workload and responsibilities to support the overall agency mission A consummate professional that represents DISA in an articulate and professional manner Holds self to highest standards January 2010 to January 2014 Company Name City , State Relevant Training: Action Officer Course Acquisition Training 101 Aspiring Leaders Briefing Techniques Customer Service Excellence Empowerment Interpersonal Communication Network Operations 100 Planning, Programming, Budgeting and Execution course Teambuilding This Is Transforming DISA August 2009 to January 2010 Company Name City , State Computer Technician Specialist Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project March 2008 to August 2009 Company Name City , State IT Specialist STEP (Student Technology Education Program) Reported to Lead Supervisor of DISA Naval service desk support Independently managed and filed data tape entry into appropriate storage drives Consistently received excellent evaluations on reviews Education and Coursework 2015 Shippensburg University City , State , USA Organizational Development and Leadership (ODL) Master of Science Concentration: Public Organizations Relevant Courses: Applied Organizational Leadership and Analysis Ethics for Public Service Managers Leadership, Charge and Innovation Leadership, Theory and Practice Policy Implementation and Administration Public Policy Analysis Organizational Theory and Behavior Research Methods ? 2009 YTI Career Technical Instituation City , State , USA Network and Internet Security Administration (NISA) Associate Technical Relevant Areas of Study: Applications Computer hardware and technology Operating systems and provisioning Virtual machines Security and system hardening Network configurations Backup imaging and disaster recovery 2006 Millersville University City , State , USA Sociology Bachelor of Arts Certifications, Training and Noteables CompTIA Security+ certified (active) Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management Foundations of Project Management for IT Professionals Introduction to IT Project Management The Project Management Professional (PMP) Certification Exam Camp Microsoft Project 2010 Level 1 and 2 Training Defense Acquisition University: Developing a Systems Engineering Plan Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES) Defense Acquisition University: Engineering Management Workshop (EMW) Defense Acquisition University: Fundamentals of System Acquisition Management Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million

INFORMATION-TECHNOLOGY