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svp regional sales director wealth management executive profile exceptional followthrough abilities and detail oriented able to plan and foresee strategies from concept to successful completion versatile proven ability to manage multiple projects able to build lasting rapport posses strong interpersonal skills able to work effectively with individuals on all levels effective motivator of self and others capable speaker and communicator with refined skills in presentations education and client relations building a resource person problem solver trouble shooter and a creative turnaround banker selfassured confident dependable and responsible in pursuing and closing sales thrive in challenging situations requiring the ability to learn new skills associate with an organization that will benefit from my initiatives capabilities and contributions ultimately qualifying for advancement and increased decisionmaking responsibilities core accomplishments developing business within emerging and highly competitive business market outstanding presentation leadership qualifications responsible of managing a team of relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs as well as investments services my responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of up to the primary objective of this trusted advisor is to grow client assets retain and acquire new clients through being the single point of contact for all banking needs this role will require a holistic delivery of outstanding service and sales solutions to meet clients financial needs and goals professional experience company name september to current svp regional sales director wealth management city state responsible of managing a team of relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs as well as investments services my responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of up to the primary objective of this trusted advisor is to grow client assets retain and acquire new clients through being the single point of contact for all banking needs this role will require a holistic delivery of outstanding service and sales solutions to meet clients financial needs and goals company name april to september svp group leader city state managed citizens banks business banking contact center in ri and pa this was a short term project to enhance the client experience and to create efficiencies in all phonebank related sales activities total fte responsible company name april to march svp regional managerbusiness banking group city state manage a team of business banking officers in boston downtown region member of citizens management advisory council company name january to april business banking officer city state company name april to december branch business banker city state company name january to january department head mens wear city state managed a sales staff of and established a followup program for the sales team expanded dockers mens wear business from mil to mil while maintaining gross margin in excess of analyze needs submit recommendations and implement costeffective programs encompassing market research sale support materials and customer services education babson college executive education ma executive leadership management programme babson college executive education executive leadership management programme investment licenses series producers life and health registered in ma commercial lending training program citizens bank commercial lending training program citizens bank moodys analytics inc university of ottawa bsc economics bsc economics university of ottawa professional affiliations citizens management advisory council presentations capable speaker and communicator with refined skills in presentations education and client relations building skills sales market research sales staff sales team the sales and sales clients regional sales sales director solutions wealth management class client relations closing closing sales coaching comprehensive large array data stewardship system confident credit customer service detail oriented exceed journal leads problem solver receptionist retail sales self motivated territory the sale sales activities series series

administrative clerk public relations manager summary recent biola university communication studies graduate with experience in hr training and development recruitment billing event planning and education seeking opportunity to work in a collaborative environment to build professional experience education bachelor of arts major rhetoricalinterpersonal communication minor biblical studies may biola university city state communication classes tackled topics of largescale interest and delve deep into providing legitimate arguments and proofs studies resulted in honing of interpersonal and public communication skills as well being adaptive  learned to analyze human behavior asses work culture develop case studies research perform text analysis and more averaged unit course loads while being involved in a whole host of extra curricular clubs and events resulting in preparation to enter any workplace experience administrative clerk public relations manager to current company name city state manages an average of three hundred active members on a daily basis actively engages in recruitment outreach trainings billing telephoneinquiry incoming and outgoing organizes medium scale events assists all members and staff in logging sensitive information  works directly under business owner coachesand other staff members to develop strong interpersonal relationships withclients youth leader to company name city state r esponsible for teaching an average of fifteen high school children every sunday assisted youth group in leading discussion based learning and inquiry presented various arguments pertaining to all topics engaged in questions of morality ethics and issues today allowed participates to formulate methods of critical thinking aided youth with life lessons tools for the future and room to explore ideas overall acted as tutor and aid when needed human resources training and development intern to company name city state access services paratransit organization provides transportation to disabled community working directly under metro services access is state and federally funded project which gives a cheap alternative to those who qualify operated directly under training and development manager as well hr director  created several training programs for company internal usage wrote multiple rfqs request for proposal forms outreached for large scale job fair acted as main lead for multiple human resources projects such as new hire employee material compilation and distribution updated over one hundred employee files containing sensitive and confidential information observed and participated in several executive meetings  operated within several different departments within access services to complete whole hosts of tasks varying from human resources to assisting directors  realtor assistant to company name city state ​ keller williams is real estate team that handles probate trust and various aspects of real estate entailed various work hours spanning from monday to sunday transported sensitive information to and from law firms and realtor offices assisted in hosting open houses for possible buyers and real estate agents cold called clients and handled telephone inquiry regarding details of estates regularly updated new client information in computer system worked directly under mary almada to complete various tasks within short period of time student voice to company name city state served as a students recruiter for biolas multiethnic parent advisory counsel worked directly with provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students personal outlook provided the counsel on social and cultural environment on campus to better target incoming students counsel established a effective means of communication between several department hosted largescale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president provost and several top school officials participation in counsel fostered established means of communication between students departments and others resulted in better retention and aim of funds and university recruitment​ biola ethnic advancement team to company name city state responsible for traveling with beat team to recruit from churches schools and college fairs delivered powerpoint presentations on behalf of biola university traveled within thegreater los angeles region acting as student recruiter one of several main speakers that gave testimonials of experience at biola honed public speaking skills through time and experience   visited dozens of location and educated personal on positive reasons to attend biola university apprentice electrician to company name city state as an apprentice electrical worker for hilight electric i replaced lights fixed wiring and assisted coworkers i was responsible for loading work trucks with accurate amount of supplies to make modifications to our clients locations which included but no limited to jack in the box dennys and pizza hut although it was hard labor the work required a strong memory intelligence and technicality accomplishments ​millennium momentum leadership developmental institute graduate engaged in extracurricular course on leadership education and professionalism and it is one committed to increasing the number of students and young professionals in the workplace participated in all day once a month seminars where students would receive lectures and interact with city officials work place professionals ceos and many other to enhance our networking skills and professionalism after engaged with organization for short time was hand picked to represent biola university as a temporary liaison recruited several other students for the next incoming class actively engaged in training and displayed professional character eventually leading to internship at access services​ skills educator social media recruitment  communicator

business development director summary i am looking for a challenging business development position that will utilize myknowledge and passion for sales while leveraging more than twenty years of relationshipbuilding highlights strong interpersonal skills including rapport building listening social versatility courtesy and concern solid sales call skills with proper preparation disciplines this includes the ability to determine and communicate a clear meeting purpose question to identify needs frame solutions in the context of value to the client gain agreement to potential solution fit and gain closure on next steps solid communication skills including the ability to present an accurate and compelling overview of benefits accomplished by using relevant examples of other clients experiences convincing the client of the value proposition and constructing a solid proposal that is perceived by the client as responsive to their needs ability to develop winning sales strategies by taking into consideration key client factors such as compelling events critical success factors stated and nonstated requirements and the decision making landscape ability to access appropriate client executives by making solid presentations and constructing proposals that address c level issues in clear concise jargonfree language ability to drive the sales strategy with an opportunity plan that includes specific sales objectives appropriate strategies and detailed tactics ability to anticipate the strategies employed by each competitor and the skill to craft successful proactive solutions for winning the business ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision armchair media atlanta ga director of business development july ­ march attracting new clients developing current clients and penetrating existing markets to grow armchair medias client base focusing on over arching digital strategies and implementation plans for fortune companies intelligence gathering on clients target prospects and industries to inform and support pursuit efforts develop ongoing improvements to the process of prospecting qualifying and closing key accounts attend and develop market presence through networkinginvolvement with key associations tag wit careers in action advisor aima board member ama vistage international key executive member among others work with strategist to effectively manage accounts develop growth plans and opportunities within existing clients while delivering superior customer service consistently exceed sales goals demonstrating focused sales efforts leadership and a solid understanding of the armchair value proposition closed million in sales within the first calendar year work with senior management as part of the planning team to develop company growth plans define strategies for divisional input and task to accomplish goals develop presentations and execute agency overviews to potential clients focus on new business opportunities generated through a number of prospecting and traditional business development channels including targeting fortune clients and interactive market leaders proposal development submittal and followup develop and maintain client relationship including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy core capabilities and to discuss potential projects proposed by armchair media or client manage the delivery of client service and business development strategies for all key clients secured new clients for armchair including but not limited to cnn turner cartoon network cocacola phillipvan heusen disney the college board and the weather channel key skills relationship management and interpersonal skills communication influencing and negotiating skills new business strategy development and implementation project management if or when needed presentation skills research and report writing skills problem solving and decision making coaching people relationship management internal and external key attributes professional and positive approach self motivated strong in building relationships and able to communicate at all levels team player dynamic and creative definition atlanta ga business development executive march to july consultant and sell services to include online media interactive marketing web traffic analytics seosem websites usability hosting and managed services intranets email marketing and social media acquire new clients for definition to include scientific games mitsubishi electric cox communications and humana health care among others develop ongoing improvements to the process of prospecting qualifying and closing key accounts attend and develop market presence through networkinginvolvement with key associations tag wit aima ama among others work with client servicesaccount managers to effectively manage accounts delivering superior customer service consistently exceeded sales goals demonstrating focused sales efforts leadership and a solid understanding of the internet advertising environment lbi atlanta formerly creative digital group atlanta ga director of client development january to october consultant and sell services to include interactive strategy branding emerging technologies rich media and semseo acquire new clients for lbi to include ups the home depot ing financial services cox communications georgia pacific humana health care among others work with client servicesaccount managers to effectively manage accounts delivering superior customer service consistently exceeded sales goals demonstrating focused sales efforts leadership and a solid understanding of the internet advertising environment closed more than million in sales within the first calendar year peak year of sales totaling million develop client relationship including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy core capabilities and to discuss potential projects proposed by lbi atlanta or client vtaplay atlanta ga director of sales and marketing september ­ october develop marketing strategy for all rich media services print design and marketing services and broadcast media services create all proposals and presentations of services and present concepts to clients cocacola ciba vision home depot cnn zoo atlanta etc work closely with clients in conjunction with editors rich media specialist and designers to ensure proper direction for projects communicate with clients on daily basis for project updates scheduling and feedback work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome vertis inc atlanta ga account executive august ­ september prospect for new clients and opportunities selling photography services package design print advertising and direct mail service current customers while cultivating new projects work with designers to ensure deadlines are met and creative directions are followed attended press checks to ensure all brand guidelines and standards were met communicate with client to maintain expectations on photo shoots concept presentations and objectives work with clients marketing group to identify needs and create execution plan cocacola home depot etc additional experience ­ account executive conway southern territory manager averitt express sold transportation and logistical solutions to local large and mid size businesses responsible for managing existing accounts cold calling and prospecting for new accounts within fulton gwinnett and dekalb counties additionally called on and developed the south florida markets experience business development director to company name city state responsible for creating brand awareness within the defined market building relationships with key executives developingpursuing leads and assisting consultants with qualifying and winning opportunities assisted managing director with recruiting efforts oncampusrecruiting from major universities linkedin recruiter responsible for creating strategic and tactical plans to uncover and close a range of revenue projects development and implementation of target account pursuits as well as current account development plans training of consultants on tactics and strategies for farming accounts and identifying new business opportunities infiltrating and influencing decisionmakers at the highest levels within the account as the bdm i leverage these relationships to introduce sei create and pursue selling opportunities management of demand generation activities ie working with the consultants and delivery groups to determine the solution details and approach this requires teamwork fostering of relationships and developing consensus education associate of arts health science palm beach community college city state health science skills photo advertising approach agency benefits brand strategy brand strategy branding broadcast business development business strategy c closing coaching cold calling strong interpersonal skills communication skills interpersonal skills concept concise consultant client clients customer service decision making delivery direct mail direction email senior management financial focus frame leadership listening director managing marketing strategy marketing market meetings access negotiating network networking next package design peak photography presentations presentation skills press print advertising print design problem solving project management proposals proposal development proposal express rapport recruiting recruiter relationship management report writing research selling sales scheduling scientific self motivated strategist strategy strategic teamwork team player transportation vision websites

finance director professional summary results oriented dependable and motivated professional with years of various experience in the field of accounting payroll tax procurement and administration desires a challenging role in business processes core qualifications general and tax accounting account reconciliation budget forecasting expertise financial statement analysis compensation and benefits administration system implementation inventory systems poilcyprogram development certified public accountant philippines proficiency in oracle financials microsoft office microsoft dynamics peach tree accounting strong organizational skills analytical skills flexible team player staff development supervision and training problem resolution schedule management strategic good listener customer relationship service orientation experience finance director june to january company name － city state manage all aspects of accounting operations overseeing day to day transactions related to general ledger accounts payable accounts receivable fixed assets cash accounts payroll and purchasing reviews financial statements reviews results of operations and ensures proper reporting to program head to understand revenue and cost drivers and define appropriate reports for monitoring improvement prepares project pricing and budget develops financial models for comparative analysis of vendor proposals compensation package client pricing and budget proposals manages cash flow signs checks based on assigned approval authority manage the maintenance and creation of corporate accounting payroll and purchasing policies ensuring that all records are maintained in accordance with gaap and ifasb handles external audits and regulatory exams reviews and approves payroll regularly reviews template of employee contracts and benefits to ensure that it is updated based on approved compensation package and labor requirements assisted in job grading projects reviews and approves purchase orders based on assigned approval authority recommends approval of capital improvements and purchases recommending board approval develops team members by setting objectives providing performance reviews and coaching monitors team adherence to department scheduled reports and deliverables and control procedures manage external relationship with banks auditors lawyers vendorsservice providers and government representatives assisted in due diligence for company acquisitions handled implementation of accounting system reviews contracts with vendors and ensures coverage of all discussed clauses acts as the corporate secretary signing the minutes of board of directors meetings finance officer october to may company name － city state prepares financial statement of regional headquarters consolidates financial statement of companies and reports to the higher management reviews financial statement and schedules of operating company provides variance analysis against approved budget manage cash flow and projection oversee preparation of client invoices and supporting documentation ensure compliance of billings with contractual terms ensures timely payment to vendors preparation of tax schedules returns information and other regulatory reports prepares payroll and tax documents of higher management reviews regular payroll and tax documentation maintains regular review of accounting policies ensures proper implementation and creation of new policies in case of need handles performance review and coaching of the accounting team and payroll teams regularly coordinates with other departments on support required from the accounting team maintains relationship with banks government agencies clients and service providers handles coordination with auditors lawyers and consultants on regular audits and legal matters accounting staff january to october company name － city state prepare invoices and followup on payments prepare payments to vendors prepare tax returns and other regulatory reports process payroll handles bank transactions handles bookkeeping and preparation of financial statements and schedules education bachelor of science accountancy miriam college foundation inc － city state philippines accountancy professional affiliations philippine institute of certified public accountants pipca member present skills accounting accounting system accounts payable accounts receivable acquisitions benefits billings bookkeeping budget cash flow coaching contracts corporate accounting client clients documentation drivers due diligence external audits financial develops financial models financial statements prepares financial statement fixed assets general ledger government reports prepare invoices legal meetings microsoft dynamics microsoft office monitors oracle financials payroll peach tree performance reviews policies pricing proposals purchasing variance analysis budgets managing cash flow

social media marketing manager summary recent graduate with excellent research time management and problem solving skills ability to function at a high level in a fastpaced environment passionate about travel and international education  highlights deadlinedriven critical thinker detail oriented able to work independently and as a member of a team organizational planning exceptional multitasker decisive problem solver interpersonal oral and written communication skills experience company name city state social media marketing manager to current identify develop implement and evaluate social media marketing strategies based on knowledge of company objectives and market trends analyze performance of all social media marketing programs to identify the best opportunities for optimization work effectively in a heavily crossfunctional fast paced environment manage in total accounts  company name city state social media marketing intern to identified developed implemented and evaluated social media marketing strategies based on knowledge of company objectives and market trends managed in total six accounts  company name city state intern to spearheaded customer correspondence via social media outlets ie  instagram facebook trip advisor analyzed performance of all social media marketing programs to identify the best opportunities for optimization compiled comprehensive lists describing service offerings updated company website to include access for spanishspeaking customers education bachelor of arts international studies may north carolina state university city state usa concentration in european studies and e mphasis on italian studies  member of pi beta phi fraternity for women recruitment and philanthropy committees member of national society of leadership and success literary tutor with helpingearly literacy with practice strategies helps program  sigma rho chi sorority recruitment counselor member of international business club december institute for the international education of students ies abroad city state italy semester study abroad languages limited working proficiency of italian language elementary proficiency of spanish language skills excellent customer service skills high ability to perform under stressful circumstances exceptional organizational skills effective problemsolving skills

principal accountant summary capable accountant successful at managing multiple projects and consistently meeting deadlines under pressure extensive knowledge of accounting software and processes highlights financial statement analysis lawson financial knowledge peoplesoft knowledge general ledger accounting advanced computer proficiency pc and mac experience principal accountant mar to current company name － city state compile reports and supporting schedules for inclusion in opcs monthly financialstatistical operating reports and sec filings as well as rus rural utilities services filings collaborated extensively with auditors during preliminary and yearend audit processes senior accountant revenue purchased power maintain revenue aspects to include billing collections and variance analysis audit balance resolve or reconcile discrepancies between payments receipts accounts andor source documents posts transactions in accounts journals and ledgers process and prepare financial statements for auxiliary companies under agreements with opc develop and maintain account hierarchiescodes within general ledger system and monitor system functionality process and reconcile monthly debt costs interest incomeexpense and investment income assists in general accounting and finance work including asset inventory budget depreciation expense and monthly bank reconciliations mitigate process improvements to address overall departmental inefficiencies corporate accounting consultant apr to jun company name － city state participated in the largest restatement in us history of financials in accordance with gaap for accounting periods as directed by securities exchange commission sec assisted client management with analysis and assessment of internal controls including but not limited to documentation and testing of policiesprocedures under guidelines established by sarbanes oxley act sox compiled forensic data for use in multisite facility reconciliations and federal investigations audited testing of accounts to identify errors and prepare necessary adjustments in peoplesoft implemented process improvements for revenue analysis and quality controls for some gl accountfacility combinations financial reporting consultant jul to mar company name － city state reviewed and prepared consolidated financial statements as well as footnotes to the financial statements and managements discussion and analysis in cokes k and q compiled the quarterly earnings release with the review and preparation of the income statement facilitated the preparation of the filings and maintenance of schedule coordinated and prepared sarbanesoxley documentation for the external financial reporting department participated in the budget and forecast processes sec and tax reporting requirements audit schedules and various accounting projects ensured the accuracy of reporting by standardizing daily procedures and effecting compliance controller apr to jul company name － city state assisted in the preparation of consolidated reporting for internal external agencies supervision of direct reports assistant controller senior and staff accountants provided variance analysis to executive management highlighting key revenue metrics and market trends advised executive management regarding current trends and liaison with external auditors completed two corporate mergers and due diligence for audits as required by the sec assistant controller responsible for oversight of gl audit budget consolidation and financial reporting processes facilitated conversion of new accounting software and chart of account processes supervision of staff accountants and hr administrator maintained corporate accounting functions training of new employees and special projects manager accounting responsible for all accounting general ledger and financial statement reporting related to 26m in domestic syndicated radio advertising sales revenue developed and implement revenue recognition for unusual activities such as trade and crossmedia deals assisted with budget preparation and monitor key revenue and expense trends prepared monthly close and variance analysis packages and all intercompany transfers for two operating companies and one consolidating business unit senior financial analyst jan to apr company name － city state compiled and reconciled annual sales on a monthly basis and review of corporate agreements prepared monthly p l statements for directors to measure performance against sales targets prepared weekly corporate flash monthly journal entries and balance sheet reconciliation monthly reporting of revenue and cost drivers of direct expenses for executives revenue analyst may to dec company name － city state responsible for monthly reporting of subscriber billing of regional cable service to affiliates payment tracking allocations reversals forecasts actual and journal entries maintained collection issues and policies regarding payments credits and accounts status heavy departmental and team interaction education master of business administration finance rutgers university － city state bachelor of business administration accounting pace university － city state skills microsoft excel peachtree peoplesoft sap sarbanesoxley sql

director of business development summary sales business development leader sales business development leader with career track of driving substantial profit margin and sales growth through strategic leadership and client development noted record of delivering revenue growth through devising strategies expanding market opportunities and establishing brand recognition recognized for ability to utilize innovative sales techniques to enhance business practices and improve productivity and profit results strengths in forging client and vendor relationships focused on driving bottomline results and topline performance skills business development sales leadership client development strategic planning market expansion team building leadership client engagement market analysiscompetitive positioning sales presentations sales forecasting vendor sourcingrelations change management process improvement profit improvement experience january to january company name city state director of business development director of communications progressed through roles based on performance and contributions led the development of strategies and tactical plans for driving sales and market share growth facilitated meetings with prospective and existing clients to conduct presentations and promoted event support and transportation services held direct accountability for all activities related to new business development market expansion and account management partnered with executive leadership in devising strategic plans for expanding market and securing new business opportunities to maximize profit margin utilized various sales techniques including warm calling cold calling and networking to secure new business secured new fulltime accounts for eventtransportation services driving an increase in business growth achieved and maintained a customer retention rate drove an increase in customer satisfaction rate to by implementing and executing client engagement initiatives as well as providing close personalized service led the implementation of new systems and technologies to drive operational improvements including voip system and outlook email both of which integrated with the act database system spearheaded the transition from manual to electronic systems driving cost reduction created and implemented numerous digital documents and forms to streamline operations including written proposals credit card authorization forms transportation booking forms and workflow tracking sheets designed and implemented an onsite valet operational logistical and traffic flow plan for use at a new location developed digital process for drivers to submit their hours and other information for billing usage built and managed strong vendor relationships to support event logistics increased vendor network by negotiating favorable contracts to maximize profitability introduced a new staffing program when i work which led to an increase in functionality and accountability and boosted overall employee participation and engagement screened interview and qualified all employees for hire recruiting new candidates to support staffing needs coordinated supervised and managed teams of up to responsible for coordinating and executing all logistics for largescale private events monitored driver qualifications to ensure compliance with dot department of transportation requirements created and maintained dot ledgers to support auditing procedures oversaw the planning of parking and transportation logistics for large public and parking events coordinated ground transportation schedules and secured parking space as required january company name city state inside sales representative executed sales activities across denver market qualifying and prospecting investors for high dollar oil and gas investments utilized cold calling to identify and capitalize on potential new business opportunities interacted with prospects to inform them of new and current drilling projects to secure new partner relationships achieved of weekly qualification quota by conducting cold calls daily as well as exceeding established mailing target by january to january company name city state general manager provided strategic leadership of operations at retail locations including production performance quality and service management hired trained developed and managed a team of providing ongoing coaching and support to ensure optimal performance coordinated and maintained staff schedule to ensure adequate coverage held accountability for inventory control customer service marketing and compliance management drove sales increase throughout tenure by introducing targeted marketing strategies and customer engagement initiatives sourced and secured local vendors and negotiated favorable contracts yielding 20k in annual cost savings led the implementation of a new pos system and new labeling system to streamline retail procedures implemented a new process management tracking system to ensure accurate inventory control built relationships with outsourced marketing team to develop print advertisements and marketing strategies partnered with it team to build a new website for driving brand exposure and potential client reach january to january company name city state assistant manager supported the attainment of daily goals by assisting in overseeing the coordination and execution of sales customer service and inventory management functions supervised and support a team of sales associated training and coaching them on sales and marketing techniques tracked shipments and inventory levels developed promotional marketing campaigns and monitored sales to ensure overall performance exceeded challenging sales goals by by promoting and upselling products education and training university of colorado city state bachelor of arts business administration business administration skills account management streamline business development cold calling compliance management inventory management inventory levels inventory control logistics mailing marketing strategies process management sales voip

prepress graphic designer summary creative hardworking designer seeking a fulltime desktop job educated as a graphic artist past experience inbusiness world as a desktop publisher laying out designs for printed mail and advertisements in local governmentdesigning new websites with graphics for different agencies within the system and later for the same governmentprinting and reproduction center creating documents to be printed off a press or copiers skills adobe indesign photoshop illustrator and acrobat professional strongly familiar with microsoft word excel powerpoint and publisher also quarkxpress basic knowledge of web development with adobe dreamweaver html wordpress able to perform graphic design and administrative functions able to work as a team player and independently experienced using phone fax email copiers and printers provides excellent customer service inperson by phone email or interoffice mail prioritizes and calmly handles multiple projects and requests listens to directions takes notes for later reference follows procedures knowledge of design setup on computer for jobs to be printed by outside vender or inoffice copiers experience to current prepress graphic designer company name － city state create new designs for variety of items like manuals newsletters and posters use templates for updated documents like envelopes letterheads and business cards proof jobs for initial and final customer approval manufactures a highquality pdf file digitally for proofing photocopying and offset printing performs file backup and organizes system for easy recovery maintains and monitors supply inventory and orders items when needed operates photocopying equipment includes sending approved documents to printer assists in the bindery department using the folder and manual paper cutter for small jobs also can use bindery equipment like the fastback and gbc binding of spines mounts and laminates to foam boards manually trims to size ensures timely submission of files to production to web designer company name － city state created new sites and made updates to current sites created graphics to use on web pages scanned documents andconverted digital files for links on sites maintained updates and corrections on sites answered email and phone callrequests from departments about site changes proofed pages with emails before sending live to internet to desktop publisher company name － city state performed setup and conversion of documents from mac to pc then to unix systems used quarkxpress on mac for thesetup of many jobs sent to network to be used by programmers for targeted direct mail printouts trained newteam staff members helped with cleanup when company shut down to graphic designer company name － city state temporary office jobs using macintosh computers to design files to be printed for various companies like alltel publishing cleveland school district hkm marketing communications nationwide advertising education and training may bachelor of fine arts alfred university － city state work history company name skills administrative functions acrobat adobe dreamweaver photoshop advertising backup basic business cards conversion excellent customer service direct mail email fax graphic design graphics html illustrator adobe indesign mac macintosh computers marketing communications excel mail office powerpoint publisher microsoft word monitors network newsletters takes notes pdf copiers posters printer printers proofing quality quarkxpress supply inventory team player phone unix web development web pages

process engineering intern profile phd cleanroom expert looking for an opportunity to work as a full time moduleprocess engineer in lam research experience working in both a research cleanroom facility and a semiconductor fab hands on experience with fabrication methods such as plasma etching photolithography wet etch processing and pvdwell understanding of statistical process control spc and design of experiments doe professional experience process engineering intern june to august company name － city state worked on shortloop study for qualifying new metal etch platform performed edge exclusion standardization for measurement tools in etchcmpwet etch area wrote klarity ace recipes to provide scheduledautomated reports for inline parameters capability tooltool chamberchamber matching and ptinline crosscorrelations for plasma etch module engineers generated internal documentation for sampling plans in etchcmp wet etch area academic cleanroom experience washington nanofabrication facility university of washington research assistant january to current city state project a new integrated endoscope system developed a full mems fabrication process of a mechanical resonance based scanning device integrated with laser and fiber optics to enable in 2d microdisplays scanning system setup benchtop spin coater scs and sputter denton desk v in lab graduate researcher january to january company name － city education ph d mechanical engineering april university of washington － city state gpa gpa mechanical engineering gpa dissertation design and fabrication of mechanical resonance based scanning endoscope m s bioindustrial mechatronics engineering national taiwan university － city taiwan gpa gpa bioindustrial mechatronics engineering gpa thesis integration and fabrication of 2d phononic crystals and surface acoustic wave micro device b s mechanical engineering national central university taiwan mechanical engineering affiliations national society of professional engineers nspe accomplishments design experimental and analysis investigation of novel micromachined phononic crystals development of highfrequency surface acoustic waveguides microfabricated mems phononic crystals integrated with surface acoustic wave saw micro devices on silicon wafers related class projects process flow and device mask design foran nmos transistor ee527 solidstate lab techniques final project designed both cad layout and a completed fabrication flow of an nmos transistor crosssectional inuence on finfet characteristics ee539a semiconductor devices final project discussed basic device physics of finfets compared finfets and competing utbsoi technology simulated crosssectional influences on the characteristics of finfets using silvaco atlas experiment study on internal stress in su photoresist cantilever structure me561 thin films final project calculate the value of the residual stress in su photoresist due to the difference of coefficient of thermal expansion cte mismatch between film and substrate optimized process recipes peb temperatureduration to reduce photoresist crackingdelaminationbuckling due to residue stress tool proficiency photolithography mask writer heidelberg µpg aligner karl suss ma6 abm evg spin coater scs scs series headway pwm32 hmds oven yield engineering systems wet bench dry etch rie trion phantom rie advanced vacuum vision rie deep rie sts multiplex oxford instruments plasmalab icp pvd sputter kurt j lesker lab denton desk v ebeam evaporator thermal evaporator metrology sem fei sirion jeol jsm7400f optical profiler veeco wyko nt series profilometer kla tencor p alphasteps nanospec nanometrics others wet process piranha rca clean hfboe cu platting cmp furnace annealingsinteringoxidation publications gu kebin chijune lee chunwei wu chihhsuan chien and weichih wang a 2d piezoelectric actuated scanning image acquisition in spie smart structures and materials nondestructive evaluation and health monitoring pp 86952f86952f international society for optics and photonics wang weichih william soetanto and kebin gu fiberoptic microphone using a polymeric cavity in spie smart structures and materials nondestructive evaluation and health monitoring pp 79842b79842b international society for optics and photonics gu kebin cc lee w cui m wu and wc wang design and fabrication of mechanical resonance based scanning endoscope in solidstate sensors actuators and microsystems conference transducers 16th international pp ieee gu kebin cl chang jc shieh and wp shih design and fabrication of 2d phononic crystals in surface acoustic wave micro devices in micro electro mechanical systems mems istanbul 19th ieee international conference on pp ieee thesis design and fabrication of 2d phononic crystals in surface acoustic wave micro device thesis design and fabrication of 2d phononic crystals in surface acoustic wave micro device dissertation design and fabrication of mechanical resonance based scanning endoscope dissertation design and fabrication of mechanical resonance based scanning endoscope skills academic documentation edge fiber optics laser mechanical scanning

sr workforce manager summary resultsoriented workforce relationship manager with diverse background in management customer service dedicated to providing excellent customer service and making operational and procedural improvements that drive savings experience to sr workforce manager company name － state reduction of nonproductive agent time workforce forecasted million yearly contacts within of projection fy16 q1 savings of thru allocating volume onoffshore reduced hours onshore by million saved annually saved million annually performance improvement launched three tmobile stores net revenues of annually volunteer work and communitywide outreach activities bluestem ecommerce workforce planning manager pennsylvania managed onshore team of five workforce kronos analysts seven quality assurance analysts to ensure optimum deliverables for account management along with two reporting analysts supervised realtime team of four at two onshore locations maintaining intraday allocation to budget to achieve various service level objectives for sales customer services queues forecasted million yearly contacts hitting within of projection onoffshore within budgeted target in a by setting to ensure contractual compliance with penalty avoidance allocated forecasted volume onoffshore to budget fy16 q1 savings of reduced nonproductive time by thru schedule optimization workforce onshore facilitated weekly forecast meetings between clients to keep abreast on impacts to billion projected forecast assumed leadership point of contact in absence of executive management developed coached team members through departmental crosstraining to ensure business continuity lead creation revision of nonexistentoutdated departmental sops for workforce kronos qa to provide consistent guidelines training materials resulting in a departmental manpower reduction and annual savings modified hours of operations that reduced onshore hours by saving million annually while boosting employee morale managed a team of four enterprise schedulers along with six indirect support realtime staff both on offshore by managed workforce department for aloricas client directv planned capacity for each respective nine sites operation training teams to meet client expectations workforce analyzed monitored and reported on all staffing assumptions clients call volume headcount requirements shrinkage attrition and handle time goals and provided recommendations to ensure optimal financial impact to organization developed detailed staffing plans for each line of business that ensured consistent achievement for each minute interval compliance requirements and adjusted manpower as needed simulated impact of proposals for client expansion including opening new sites and recommended action for staffing improved workload balance between nine sites thru allocation adjustment of the seven lines of business directed maintained weekly best practice client calls for each of the seven lines of business to ensure team had adequate training resources to succeed within their roles hosted daily workforce and operations conference call to validate resources performance deadlines for deliverables such as meeting contractual kpis for the seven lines of business ebay enterprise ecommerce workforce specialist wfm florida received spot award from director of workforce planning business intelligence included bonus for leadership within my group during the most transitional period within the organization resulting from a departmental manpower reduction ensured optimum intraday staffing performance at onshore locations with workforce to drive cost savings in a by setting no offshore support administered real time monitoring as it relates to queues occupancy service level handle time and schedule adherence interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve adherence workforce target prepared hosted reported webx daily teleconference meeting enterprisewide to review previous days performance current future days plans staffing trends expected volume marketing campaigns to ensure readiness for clients verticals constructed daily impact summaries for service level and performance as it related to realtime account management reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changingdynamic forecasts of million contacts annually trained new current team members on sops using authored materials along with updating current materials volunteer work bet building evacuationemergency response team and communitywide outreach activities l to consultant company name supervised operations project readiness preparation and implementation for telecommunications and customer service systems for call centers ranging from employees including monitoring review of performance metrics workforce adherence to achieve client expectations integrated senior management staff duties of a national customer service claims management center into existing operations at corporate headquarters saving over million a year with a performance improvement recruited managed and trained employees developed and implemented policies procedures for marketing and customer service strategies to client specification satisfaction launched three tmobile authorized dealer wireless stores with net revenues of annually managed client accounts and identified business development opportunities b2b while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings charrette and event facilitation planning including contract negotiations and on offsite coordination for million budgets campaigns utilizing interactive intelligence while coming under budget promoted publicized clientele for arrangement of international venues including speaking engagements lectures tours using social media marketing campaigns to optimize budget to intraday operations analyst company name supervised intraday workforce management operations staff of at two onshore centers including scheduling staffing recruiting hiring training and performance reviews and qa to provide optimized support of center kpis chaired weekly team meetings for quality work product for clientele microsoft hp deutschbank gateway comcast symantec including providing premium customer service technical support reported daily metrics of help desk performance measurements kpis of all clientele at multisites ranging from employees including volumes averages and deviations to promote contractual agreements leveraged workforce on an intraday basis and adjusted manpower realtime according to contractual stipulations current performance volumes and trends cocreated cochaired both streams values committee and stream university established for workforce development lower attrition still in effect today education bachelor of science social science portland state university － city state social science skills account management b2b balance budgets budget business development business intelligence contract negotiations clientele client clients customer services customer service ecommerce executive management senior management financial gateway help desk hp hiring kronos leadership director marketing market materials meetings enterprise optimization performance reviews policies proposals speaking quality qa quality assurance realtime real time recruiting reporting sales scheduling specification staffing symantec technical support telecommunications training materials

public relations director summary talented pr professional with years expertise developing and executing all aspects of public outreach campaigns to increase media exposure and support strategic marketing initiatives proven creative talent with demonstrated strength in media production messaging communications and dissemination techniques and methods  deep understanding of media relations accomplished track record of securing live television and onsite press coverage highlights publicity and communications vendor and client relations media relations integrated campaigns project oversight advertising writing and editing strategic messaging special event coordination  email marketing  crisis communication journalistic interviews experience public relations director to current company name － city state assistant director of public relations to company name － city state directed the colleges media relations activities including the production and dissemination of press releases media advisories and public service announcements enhanced relationships with media to realize increased cooperation and better press coverage  managed editorial content design and distribution of the colleges official enewsletters  conducted media training for college spokesperson and other college personnel as needed leveraged technical resources to design and create emarketing campaign deliverables for the brcc foundation  transformed internal and external communication by implementing emarketing strategies wrote and edited articles web content advertising copy and publications for internal and external audiences  proactively sought favorable press coverage opportunities developed and managed the institutional advancement budget up to for consecutive years  spearheaded the colleges commencement exercises for more than years   coordinated a variety of press conferences including articulation agreements groundbreaking ceremonies ribbon cuttings and special announcements created public relations campaigns annually garnering approximately 250k in earned media   researched negotiated implemented and tracked advertising and public relations activities spearheaded and executed pr campaigns for campus events and activities and greatly increased participation protected the brcc branded image by effectively managing all internal and external communications materials revised the outdated graphics standards manual and directed staff on proper use media specialist to company name － city state developednews releases media kits and collateral material built effective relationships with the media including writing press releases and making phone calls to generate publicity oversaw content production such as advertisements social media and online pr edited and distributed press releases and pitches to local and national media outlets securing positive coverage developed talking points for press conferences and other events created content for the colleges annual report  wrote articles for the web gathered edited and wrote articles for the college printed newspaper good news and wrote web articles secured earned media placement in local publications such as the advocate the business report and the healthcare journal  worked in collaboration with ad agency to implement annual marketing campaigns coordinated campuswide photo shoots  served as photographer for all campus events  assisted in preparing the departmental budget initiated bid process for projects prepared requisitions and ensured vendor payment coordinator for institutional advancement to company name － city state worked as the coordinator for individual departments public relations institutional advancement and external resources  created distributed and analyzed student media survey to determine best use of advertising expenditures  assisted with arranging special events on campus conducted focus groups with students faculty and staff to access effectiveness of the public relations team  coordinated foundation board meetings data compilation agenda preparation parking arrangements invitationscatering etc wrote and edited press releases and public service announcements to promote campus events served on various campus committees annual fundraising event commencement student recognition etc wrote and edited stories for the daily enews an electronic newsletter distributed to faculty and staff daily served as backupphotographer for various campus events marketing analyst to company name － city state developed and managed companys first formal employee communications system to distribute company news and critical information wrote newsletter marketing copy and presentation materials for special projects edited and distributed press releases and pitches to local and national media outlets created tracking system for marketing analyzed collected information and delivered a monthly presentation regarding the results represented the company and at various community events  designed all printed material brochures pamphlets newsletters etc assisted with the design of the company website logo and tagline maintained and updated companys mailing list designed media surveys for internal and external audiences assisted with the coordination of all company functions and events luncheons seminars annual fundraiser etc producerassociate producer to company name － city state booked and scheduled hundreds of guests including legislatures business and industry ceos nonprofit organizations etc  managed a production staff of   wrote and edited show content approved all copy and handled breaking news stories rapidly promoted from weekend associate producer to weekend producer determined newsworthy items and coverage   assigned tasks to morning reporters education master of arts mass communication may southern university － city state public relations bachelor of arts mass communication december southern university － city state broadcast journalism professional affiliations public relations society of america to present public relations association of louisiana to present national council for marketing and public relations to present national association of black journalists to present awards outstanding professional staff award outstanding staff achievement award skills microsoft office suite word excel publisher powerpoint constant contact email marketing tool ou campus web content management  meltwater news media tracking and distribution  tveyes broadcast monitoring community service capital area reentry coalition email marketing press releases media relations media workshop for nonprofits served as a panelist april ​ community grant writing workshop  conducted media workshop

sales associate summary reliable and punctual sales associate who possesses an excellent work ethic and more than fifteenyears in retail areas of expertise include inventory cash management and exceptional customerservice personable customer service associate dedicated to providing the highest level of customerservice outgoing and efficient with the capacity to multitaskhighachieving sales associate offering an extensive background in customer service sales clientrelations and merchandising selfdirected and selfmotivated team player who also works wellindependently accomplishments consistently exceeded daily sales targets with an average of in sales each day routinely helped as many as customers each day in a highvolume retail outlet received exceeds expectations ratings on performance reviews skills cash handling accuracy strong communication skills organized superb sales professional time management flexible schedule detailoriented excellent multitasker business administration cash handling strong communication skills customer satisfaction customer service detailoriented direction fashion fast leadership listening market neat organizational psychology purchasing quality retail sales phone time management experience sales associate to company name – city state consulted with longterm new and prospective customers to understand needs and propose ideal merchandise accurately prepared cash deposits up to with zero discrepancies assisted in managing daytoday business operations including selling various retail products by explaining unique features and educating customers on proper application of products warehouse associate to company name – city state duties included transferring packages and boxes to transport vehicles sort packages according to designated areas cashier to company name – city state as a cashier my duties included assisting customers with final purchases and operate cash registers and creditdebit card transactions cashier to company name – city state as a cashier my duties included cash handling creditdebit card payments assist customers by providing information ensure a clean and orderly checkout area sales associate to company name – city state answered customers questions and addressed problems and complaints in person and via phone opened and closed the store which included counting cash drawers and making bank deposits helped customers select products that best fit their personal needs educated customers on product and service offerings offered exceptional customer service to differentiate and promote the company brand kept the showroom clean and maintained neat orderly product displays built customer confidence by actively listening to their concerns and giving appropriate feedback balanced the needs of multiple customers simultaneously in a fastpaced retail environment processed all sales transactions accurately and in a timely fashion sales associate to company name – city state processed all sales transactions accurately and in a timely fashion built and maintained effective relationships with peers and upper management held each team member accountable for achieving brand and performance goals offered direction and gave constructive feedback to motivate team members communicated store policy violations to the leadership team in a timely manner communicated information to customers about product quality value and style sales associate to company name – city state kept current on market and product trends to effectively answer customer questions completed floor replenishment to guarantee size availability and promote customer satisfaction built customer confidence by actively listening to their concerns and giving appropriate feedback collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience offered exceptional customer service to differentiate and promote the company brand opened and closed the store which included counting cash drawers and making bank deposits kept the showroom clean and maintained neat orderly product displays education and training bachelor of science community health oregon state university city state coursework in business and management coursework in business communications and organizational psychology continuing education in business administration and hospitality skills cash handling accuracy strong communication skills organized superb sales professional time management flexible schedule detailoriented excellent multitasker business administration cash handling strong communication skills customer satisfaction customer service detailoriented direction fashion fast leadership listening market neat organizational psychology purchasing quality retail sales phone time management work history sales associate to company name – city state consulted with longterm new and prospective customers to understand needs and propose ideal merchandise accurately prepared cash deposits up to with zero discrepancies assisted in managing daytoday business operations including selling various retail products by explaining unique features and educating customers on proper application of products warehouse associate to company name – city state duties included transferring packages and boxes to transport vehicles sort packages according to designated areas cashier to company name – city state as a cashier my duties included assisting customers with final purchases and operate cash registers and creditdebit card transactions cashier to company name – city state as a cashier my duties included cash handling creditdebit card payments assist customers by providing information ensure a clean and orderly checkout area sales associate to company name – city state answered customers questions and addressed problems and complaints in person and via phone opened and closed the store which included counting cash drawers and making bank deposits helped customers select products that best fit their personal needs educated customers on product and service offerings offered exceptional customer service to differentiate and promote the company brand kept the showroom clean and maintained neat orderly product displays built customer confidence by actively listening to their concerns and giving appropriate feedback balanced the needs of multiple customers simultaneously in a fastpaced retail environment processed all sales transactions accurately and in a timely fashion sales associate to company name – city state processed all sales transactions accurately and in a timely fashion built and maintained effective relationships with peers and upper management held each team member accountable for achieving brand and performance goals offered direction and gave constructive feedback to motivate team members communicated store policy violations to the leadership team in a timely manner communicated information to customers about product quality value and style sales associate to company name – city state kept current on market and product trends to effectively answer customer questions completed floor replenishment to guarantee size availability and promote customer satisfaction built customer confidence by actively listening to their concerns and giving appropriate feedback collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience offered exceptional customer service to differentiate and promote the company brand opened and closed the store which included counting cash drawers and making bank deposits kept the showroom clean and maintained neat orderly product displays

summary administrative support professional with experience working in a fast past environment demanding strong organizational technical and interpersonal skills trustworthy ethical and discreet committed to superior leadership customer service and technical support while working as an individual or in a team environment confident and poised in interaction with individuals at all levels detailed oriented resourceful in completing projects on time and able to multitask effectively capabilities includelogistics distribution management medical device repair technicianproductionoperations supervisor shipping receiving supervisorcustomer service representative excellent written verbal communication experience customer service advocate jan to current company name city state responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity direct phonebased customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits mail order and pharmacy assistance calls assists customers pharmaciesphysicians with orders and reorders benefit eligibility questions and prescription inquiries escalates drug related calls to appropriate pharmacist assist pharmacies and members on all issues related to processing of pharmacy claims determines appropriateness of overriding pharmacy claims edits and error messages coordinates internal resolution of claims exceptions and other issues assists with entering new prescription orders into system educates customers on benefits use of plan formulary premiums and status of orders claims and inquiries medical device repair technician feb to may company name city state inspect and test malfunctioning medical or related equipment following manufacturers specifications and using test and analysis instruments test or calibrate components or equipment following manufacturers manuals and troubleshooting techniques using hand tools power tools or measuring devices perform preventive maintenance or service such as cleaning lubricating or adjusting equipment examine medical equipment or facilitys structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations research catalogs or repair part lists to locate sources for repair parts requisitioning parts and recording their receipt solder loose connections using soldering iron field electronics technician jan to jan company name city state read and interpret schematic drawings diagrams blueprints specifications work orders or reports to determine material requirements or assembly instructions assembled electrical or electronic systems or support structures and installed components units subassemblies wiring or assembly cases using rivets blots hand tools power tools and measuring devices explained assembly procedures or techniques to other workers conferred with supervisors or engineers to plan or review work activities or to resolve production problems production team lead jan to jan company name city state achieved work standards by following production productivity quality and customer service standards resolved operational problems identified work process improvements accomplished work requirements by orienting training assigning scheduling and coaching employees conferred with other supervisors to coordinate operations and activities within or between departments enhanced department and organization reputation by accepting ownership for accomplishing new and different requests explored opportunities to add value to job accomplishments customer service representative jan to jan company name city state handled customer questions complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution communicated with customers using web based tools and demonstrated the proficiency in typing and grammar made financial decisions to protect collect revenue and adjust the customer account assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns education logistics and supply chain management post secondary training certificate florida state college at jacksonville city state diploma concorde career institution city state military service united states army communications specialist received honorable discharge skills army benefits billing blueprints call center catalogs coaching customer service financial hand tools inspect logistics mechanical mail power tools quality read recording research safety scheduling soldering solder supply chain management phone troubleshooting typing wiring

director of applications profile accomplished healthcare professional with an exemplary background in healthcare itprogressive leadership experience in healthcare itproven ability in strategic planning business requirements gathering creating roadmap with short term and long term goals budget estimation and management negotiation return on investment and return on value analysis proactive leader with an excellent work ethic and commitment to exceptional customer service skills graduate assistant team lead lead implementation of optical character recognition ocr system in registrar office technical proficiencies hcisehr meditech magic cs 6x and x athena pm tools ms word excel power point quick base sharepoint project visio professional experience company name july to current director of applications city state licensed bed nonprofit faith based hospital with residency program two nursing homes and ten outpatient physician practices report to the vpcio of it management of all it applications administrative clinical revenue cycle ambulatory ancillary manage 5m budget evaluate organizations it needs create strategic plan and implement new projects negotiation saved over when purchasing new products manage staff application analysts team leads and consultants ehr workflow redesign and optimization integrating standalone applications and systems to automate the workflow consolidating and eliminating redundant applications initially there were over applications and systems so far eliminated redundant applications arra meaningful use gathered documentation for meaningful use stage cms audit submitted audit documentation and passed the audit lead team to prepare for mu stage attestation currently leading team to prepare for mu stage attestation icd working collaboratively with revenue cycle and clinical departments to optimize the emr workflow to be prepared for icd prior to the oct deadline lead implementation of computerized provider order entry cpoe provider documentation nursing documentation bedside medication verification lab glucose monitoring system rals ehrapplication upgrades meditech curaspan and midas interface engine upgrade cloverleaf patient portal direct messaging system via health information exchange hie nyec healthix clinical content mapping loinc snomed rxnorm using imo and single signon imprivata executive team member on a six sigma project for optimization of workflow and to reduce length of stay in emergency room population health initiative executive team member of ny queenslong island dsrip program it committee a nys initiative to reduce readmissions and to reduce medicaid cost company name january to june project manager city state licensed bed forprofit organization with outpatient clinics reported to the cio worked closely with other department heads in various project implementations project management product evaluation and contract management saved over by negotiating price when purchasing new products introduced project management methodologies arra meaningful use lead mu stage initiative successfully attested for stage year and prepared documentation for cms audit health information exchange hie gathered business requirements created roadmap presented phase wise implementation plan with highlevel milestones to executive committee lead phase implementation icd performed gap analysis along with him team and prepared project plan lead ehr implementation in labor and delivery department philips tracevue fetal monitoring and documentation system lead implementation of ehr in cardiology department cardiacscience pyramis lead migration of interface engine from hl7 connect to summit interface engine eprescription drfirst lead implementation of standalone version of eprescription and prepared project plan for its integration with ehr meditech october to may healthcare it consultant company name january to september program manager consultant state prepared project plan for implementation of computerized physician order entry ordersets zynx physician and nursing documentation eprescription clinical portal single signon and meaningful use stage initiative managed 5m budget licensed bed forprofit healthcare organization with hospitals and several ambulatory clinics corporate manager projects and applications reported to the corporate cio cno and ceo served as a member of corporate it and administrative steering committee worked with compliance officers and legal counsel to manage it policies and procedures managed 20m budget negotiation and contract management saved over 5m by negotiating price when purchasing new products and systems participated in monthly and quarterly enterprise it governance meetings reviewed the status of ongoing it projects issues major change requests resource constraints and requirements project prioritization and budget as many as large scale enterprise wide projects with capital budget over 5m and regionalfacility level projects created strategic plan to accommodate health systems it needs for new business initiatives such as new facility acquisitions and business unit expansions managed staff and budget direct reports and up to indirect reports regional application managers project managers business analysts programmers consultants and offshore teams built strong it teams by mentoring motivating and giving opportunity to grow worked closely with regional it teams in consolidating applications and systems eliminated redundant systemsapplications standardized workflow by implementing best practices across the health system initially there were over applications eliminated as many as half of those applications by integrating the systems and implementing best practices with the support from senior management promoted the culture of implementing projects as hospital wide initiatives instead of as it initiatives that lead to smooth transition during new project implementations across the health system enterprise wide implementations lead teams during migration of legacy ehr systems to healthcare systems preferred ehr system meditech strategically deployed ehr across the health system in to phases based on the services provided at each hospital reduced the implementation timeline from months to months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations reduced the overall implementation cost by by training and utilizing more internal resources from various departments and less external resources consulting services lead teams during implementation computerized physician order entry order sets physician and nursing documentation voice recognition system for provider dictation patient education and discharge instructions worked closely with the him directors physicians case managers and clinical documentation specialists for implementation of standard documentation forms and templates across the health system lead enterprise wide data archiving and reports standardization project education and training university of nevada masters of science city state sri ram engineering college bachelor of engineering city india professional associations interests himss nyc chapter member page additional information himss nyc chapter member page skills acquisitions administrative automate benefits budget cms consulting content contract management delivery dictation documentation senior management forms insurance team lead legal magic meditech meetings mentoring messaging excel exchange office power point ms word midas migration negotiating negotiation enterprise nursing ocr oct optimization order entry pacs policies processes profit coding project management purchasing quick recruiting scanning six sigma strategic summit time management transcription upgrades upgrade visio wise workflow

instructional coach summary i am a passionate hardworking educator with over years of experience in curriculum instruction and professional development i have worked as an elementary teacher sacramento county office of education curriculum specialist and instructional coach providing onsite support and professional development for teachers and administrators throughout the state most recently i have focused on helping districts transition to the common core state standards and i have led numerous trainings on their implementation and effective use in the classroom experience to instructional coach company name conducted researchbased professional development trainings for teachers and staff in direct interactive instruction common core implementation strategies and achievementfocused coaching provided training and assistance in standardsbased lesson design to support all students with a particular focus on english language learners delivered inclassroom coaching services that included demonstration lessons coplancoteach sessions and observationfeedback consultations supported districts with the implementation of the synced solution a webbased tool that provides a ccss scope and sequence for english language arts and mathematics k unit progress monitoring assessments and integration of existing textbooks and materials utilized pc microsoft office word outlook and internet search engines on a daily basis to company name to curriculum specialist english language arts company name served as coordinator reading lions project k funded by packard humanities institute phi scheduled and organized projectwide meetings and events acted as liaison between phi and california school district coordinators served as coordinator instructor recruitment and support reading first and ab466sb472 institutes recruited hired scheduled monitored and evaluated up to seasonal instructors for statewide fiveday hour professional development institutes open court reading and hm reading scheduled and organized training of instructor workshops and served as lead instructor for hm medallions member of development team that produced and edited training materials for k ela state adopted programs served as sitecoordinator for institutes of up to participants in various cities throughout california scheduled and supported national presenters for statewide reading lions center events utilized mac microsoft office word excel powerpoint and filemaker pro on a daily basis to classroom teacher company name － city provided instruction in multiple content areas to develop academic skills differentiating as needed for gate struggling students and english language learners collaborated with fellow teachers and administrators on instructional practice assessed recorded and communicated students academic and socialbehavioral progress planned and coordinated outofclassroom learning experiences such as field trips and science camp collaborated with parents psychologists psychiatrists educational therapists and tutors to provide accommodations for students with specific learning disabilities or behavioral needs education specialist credential mildmoderate coursework csu sacramento multiple subjects credential csu sacramento life credential granted bachelor of science anthropology university of california － city anthropology action learning systems direct interactive instruction action learning systems building background for elamath common core state standards sb training of instructors lead instructor houghton mifflin reading medallion edition ab training yolo county office of education the structure of the english language ca reading by nine conference los angeles ca readinglanguage arts framework a teachers guide standards and assessment conference asilomar a multilevel staff development model sacramento city unified school district reading strategies for the intermediate grades davis usd using literature circles in the classroom and a learning journey organizing for the possibilities california student teachers association csus using short stories in the classroom california reading and literature project academy csus connecting art and literature and walkinginto literature prediction activities ca association of independent schools creative report writing and comprehension strategies from the ca literature project interests maria arguelles jane fell greene louisa moats reading first principalcoach summit reading lions center making it work for english learners michael pressley reading comprehension linnea ehri ed kameenui louisa moats sally shaywitz national reading panel symposium g reid lyon national perspective on improving reading achievement ed kameenui effective instructional support systems louisa moats morphology orthography and spelling isabel beck questioning the author jane fell greene language louisa moats california reading academy california reading and literature project summer institute area iii writing project sacramento roger taylor phd strengthening your program for gifted students mel levine md cognition and behavior and the dimensions of attention and language as prototypes notable achievements served on ca sbe mathematics and reading professional development program review committee panel member ca sbe english language arts adoption teacher leader uc davis invitational cross project institute teacher leader california reading and literature project additional information professional development and specialized training maria arguelles jane fell greene louisa moats reading first principalcoach summit reading lions center making it work for english learners michael pressley reading comprehension linnea ehri ed kameenui louisa moats sally shaywitz national reading panel symposium g reid lyon national perspective on improving reading achievement ed kameenui effective instructional support systems louisa moats morphology orthography and spelling isabel beck questioning the author jane fell greene language louisa moats california reading academy california reading and literature project summer institute area iii writing project sacramento roger taylor phd strengthening your program for gifted students mel levine md cognition and behavior and the dimensions of attention and language as prototypes notable achievements served on ca sbe mathematics and reading professional development program review committee panel member ca sbe english language arts adoption teacher leader uc davis invitational cross project institute teacher leader california reading and literature project skills academic arts art coaching ca content csu english filemaker pro focus instruction instructor mac materials math mathematics meetings excel microsoft office office outlook powerpoint word internet search engines organizing progress reading recruitment report writing research short stories staff development teacher training materials workshops

hr associate professional summary enthusiastic and goaloriented hr professional with years experience driving innovation and strategy for a globaltechnology organization excellent reputation for proactively resolving problems communicating effectively anddriving overall operational improvements relocating to the san francisco bay area and seeking a fulltime rolein human resources or talent acquisition where i can leverage my experience and provide value to the company skills recruiting onboarding project management event planning employee relations teamworkcollaboration training and development public speaking social media marketing adp workday microsoft office suite adp benefits branding budget oral communication competitive email employee relations event planning focus hiring hris hr leadership marketing ms excel microsoft office suite product manager project management public speaking recruiting recruitment researching strategy teamwork workshops written work history hr associate to company name – city state conducted full lifecycle university recruitment sourcing screening selecting hiring and onboardinglearned multiple hris systems and recruiting platforms including workday taleo and handshakeled company internship program and facilitated training for interns across different functions and locationsserved as student liaison for company hackathon and grew participation from to attendeesproactively communicated with business partners hiring managers and external candidates to quicklyresolve issues and ensure overall positive recruitment experiencegained proficiency in variety of other hr tasks to include strong understanding of compensation and benefitstraining and development employee relations and regulatory compliance hr intern to company name – city state codeveloped university recruitment strategy for raleighbased hires by researchinguniversities and local events attending career fairs executing social media strategy to support brandingserving as the campus liaison for the annual company hackathon and actively tracking a funnel of intern applicants to assist in candidate selection processlearning development partnered with vp talent development to create and present leadershipsustainment webinar for zenger folkman feedback participantsworkforce planning used ms excel to create enhanced data structure during the product manager careerframework deploymentemployee relations implemented tested and conducted surveys for a newly introduced scavenger huntapp as part of the employee onboarding development plan orientation leader to company name – city state served as firsthand liaison for students to facilitate smooth transition to nc state universityfacilitated parent panels conducted student small groups and led guided tours for incoming first yearstrained in diversity and inclusion workshops to foster inclusive and welcoming community for all studentsenhanced written and oral communication skills throughdaily public speaking and email communication currentuniversity programs lead company name – city state develop university recruitment strategy for lexisnexis north america to proactively build talent pipeline forkey skillsets and increase brand awareness in target marketsplayed key role in launching the companys first program for new graduate fte hiresexpanded company intern program from less than to internscommunicate with internal stakeholders to determine people strategy and campus hiring targets perfunctionlocationdevelop relationships with key university partners to build campus brand and position the company as anemployer of choicecreate targeted outreach and engagement strategies for schools that offer competitive talent focus on diand align with business prioritiesattend oncampus and virtual career fairs events and hackathonsmanage budget for all university recruitment related expensesmeasure and evaluate roi each cycle to determine goforward investment education bachelor of science business administration – human resource management psychology north carolina state university city state graduated summa cum laude gpa work history currentuniversity programs lead company name – city state develop university recruitment strategy for lexisnexis north america to proactively build talent pipeline forkey skillsets and increase brand awareness in target marketsplayed key role in launching the companys first program for new graduate fte hiresexpanded company intern program from less than to internscommunicate with internal stakeholders to determine people strategy and campus hiring targets perfunctionlocationdevelop relationships with key university partners to build campus brand and position the company as anemployer of choicecreate targeted outreach and engagement strategies for schools that offer competitive talent focus on diand align with business prioritiesattend oncampus and virtual career fairs events and hackathonsmanage budget for all university recruitment related expensesmeasure and evaluate roi each cycle to determine goforward investment hr associate to company name – city state conducted full lifecycle university recruitment sourcing screening selecting hiring and onboardinglearned multiple hris systems and recruiting platforms including workday taleo and handshakeled company internship program and facilitated training for interns across different functions and locationsserved as student liaison for company hackathon and grew participation from to attendeesproactively communicated with business partners hiring managers and external candidates to quicklyresolve issues and ensure overall positive recruitment experiencegained proficiency in variety of other hr tasks to include strong understanding of compensation and benefitstraining and development employee relations and regulatory compliance hr intern to company name – city state codeveloped university recruitment strategy for raleighbased hires by researchinguniversities and local events attending career fairs executing social media strategy to support brandingserving as the campus liaison for the annual company hackathon and actively tracking a funnel of intern applicants to assist in candidate selection processlearning development partnered with vp talent development to create and present leadershipsustainment webinar for zenger folkman feedback participantsworkforce planning used ms excel to create enhanced data structure during the product manager careerframework deploymentemployee relations implemented tested and conducted surveys for a newly introduced scavenger huntapp as part of the employee onboarding development plan orientation leader to company name – city state served as firsthand liaison for students to facilitate smooth transition to nc state universityfacilitated parent panels conducted student small groups and led guided tours for incoming first yearstrained in diversity and inclusion workshops to foster inclusive and welcoming community for all studentsenhanced written and oral communication skills through daily public speaking and email communication affiliations active member of shrmvolunteer for prevent blindness ncdirector of new members for delta gamma sorority skills recruiting onboarding project management event planning employee relations teamworkcollaboration training and development public speaking social media marketing adp workday microsoft office suite adp benefits branding budget oral communication competitive email employee relations event planning focus hiring hris hr leadership marketing ms excel microsoft office suite product manager project management public speaking recruiting recruitment researching strategy teamwork workshops written

member advocate education and training university of the incarnate word city state bachelor of business administration university of the incarnate word city state master of business administration professional experience current company name － city state member advocate represent dentaquest at community events and meetings to provide information to lowincome populations about the dental benefits available to medicaid and chip eligible members establish develop and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with texas health steps checkups provide case management to members in need of care coordination and assist members with claims issues and appeals company name － city state provider relations specialist served as a liaison between the medicaid and chip managed care contractor and health care providers responsible for establishing and maintaining working relationships with the existing provider network researched and resolved provider inquiries to include credentialing claims issues complaints and grievances educated providers on new protocols policies and procedures to facilitate process improvements ensured provider database and documentation was up to date accurate and complete assisted with the development and implementation of provider training programs company name － city state business developmentadmissions coordinator responsible for the development of admission statistics in a longterm acute care hospital setting by developing referral sources and converting referrals into admissions responded to inquiries from hospital discharge planners families and other referral sources conducted facility tours and informed families of potential patients of admission criteria insurance coverage and other costs associated with patient care verified insurance benefits obtained prior authorizations and ensured that all potential barriers to claims payment were addressed and resolved prior to admission coordinated the admissions process from start to end and alerted department heads of projected admissions bed changes discharges and protocols for compliance with the patients managed care insurance requirements company name － city state beneficiary services representative acted as a liaison between tricare beneficiaries and health care providers provided customer service support to beneficiaries that visited the local tricare service center by responding to benefit inquiries resolving claims issues and assisting with appeals complaints and grievances advised beneficiaries of health and dental plan options and processed enrollments disenrollments primary care provider assignments and other plan changes provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations traveled within the state of texas to conduct benefit and enrollment presentations to different military groups such as active duty service members transitioning to retirement new active duty service members and base transfers and national guard and reserve members called to fulltime active duty services provided health care providers with assistance on claims issues appeals complaints and grievances company name － city state office coordinator served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical occupational and speech therapy inpatient skilled nursing and outpatient wound care services acquired insurance authorizations for patient services prepared all required claims documentation including referrals treatment plans and other required correspondence to reduce incidence of denials assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts played key role in the opening of hospitals new wound care center by assisting director in all areas of development including creating policies and procedures creating forms for clinical and billing staff and obtaining insurance credentialing for providers company name － city state business office manager managed business office for skilled nursing rehabilitation and longterm care facility billed medicaid medicare and private insurance companies for services rendered to patients managed facilitys accounts receivables and accounts payables prepared administrative reports for directors chief financial officer and chief executive officer responsible for interviewing hiring training and termination of office personnel skills accounts payables accounts receivables administrative benefits billing oral customer service customer support database documentation financial forms hiring insurance director meetings office network nursing personnel policies presentations protocols speech statistics training programs

it consultant professional summary talented it professional specializing in leading highperforming and multidisciplinary teams from product development through successful product launches accustomed to managing multiple projects and priorities in fastpaced environments skills database design excellent problemsolving abilities windows and linux website and portal monitoring network maintenance data backup and retrieval product templates brand development php excellent communication skills seo coding and strategy website maintenance adobe photoshop adobe illustrator mailchimp powerpoint presentations web content html and css adobe indesign superior verbal and written communication skills ap mla and chicago manuals of style natural leader selfstarter desktop and laptop repair patient work history it consultant to current company name – city state it management and marketing consultant providing business solutions training and motivation along with design and production for print and web certified with sage software and intuit designed and customized databases and created software integration solutions developed web and ecommerce sites designed and implemented motivation and training programs and workflow solutions provided training for ibm continental airlines american airlines exxon provided troubleshooting and help desk support developed search engine marketing and keyword strategy for ecommerce and lead generating websites performed website analysis including performance metrics established compatibility with third party software products by developing program for modification and integration developed and implemented complex internet and intranet applications on multiple platforms coordinated with systems partners to finalize designs and confirm requirements ensured network system and data availability and integrity through preventative maintenance and upgrades streamlined and enhanced the corporate accounting and operations system designed strategic plan for component development practices to support future projects managed creative projects from concept to completion while managing outside vendors advocated for endusers to perform testing and problem analysis for server desktop and it infrastructure work designed and implemented new server standards for core business services lead instructor to company name – city state startup software training firm attained topten ranking in the dallas business journal business servicing fortune and smaller clients developed marketing strategy training and certification curricula taught technical modules on programming project management graphics and databases organized and managed microsoft office user specialist training for att alliance developed and managed a consulting practice as a strategic company initiative cto lead in strategic and operational planning to achieve business goals achieved and exceeded revenue goals in a changing technology environment developed and maintained appropriate it organizational structure to support business identified opportunities for appropriate costeffective investment of resources including staffing purchasing inhouse development establish department goals objectives and operating procedures taught full curriculum offerings and trained and managed team of instructors developed training program for att project lead on development projects provided consultation help desk and troubleshooting developed training and recruiting for instructors produced career oriented lectures and presentations photographerdesigner portrait commercial photography and video for print web and broadcast took on a losing business and dominated market in under three years offered full services including aerial industrial and color lab built a market for commercial photography where none existed photoshop expert engineer analyzed and designed plant workflow to meet company quality and revenue needs time motion studies to assess mechanics and efficiencies of each operation calculated piece rate against revenue projections illustrated manufacturing specification catalog trained employees on each operation and management consultantinstructor and consultant to company name – city state with a proven track record of problem solving training and business services for small to fortune corporations results oriented used role playing simulations team exercises group discussions videos and lectures to instruct participants in a variety of ways assessed training needs through surveys interviews with employees focus groups and consultation with managers created an online training program to be used during video training conferences selected and assigned instructors to conduct training seminars clearly communicated objectives for all lessons units and projects to all participants addressed all questions from training program participants worked with an average of number participants per class taught weekly internal software classes to more than number new users assumed ownership of all training program initiatives education bachelor of science information technology current south university online city state information technology outstanding achievement award affiliations member national society of collegiate scholars member dallas society of visual communication american society of magazine photographers international webmasters association microsoft partner global websphere community skills aspnet net act adobe acrobat photoshop apache apple asp broadcast business solutions catalog color consultant consultation consulting credit crystal reports css clients databases document management ecommerce engineer focus graphics help desk support help desk ibm ibm websphere indesign javascript languages team builder linux marketing strategy marketing market c microsoft office user specialist microsoft office xp ms project windows windows windows x mysql os organizational photography photographer php presentations problem solving programming project lead project management purchasing quality quarkxpress quickbooks recruiting sage software training specification ms sql server staffing strategy strategic structured training programs troubleshooting vba vbscript video visio ms visual basic ms visual c ms visual studio website websites web marketing workflow

sale consultant summary im driven to develop and implement fresh sales and marketing strategies with financial and operational discipline competitive sales rep with two years in sales with vast industry knowledge im independent worker with high energy and great communication skills i have a a lot to thank to my last employer boost mobile of mobile factory for helping me advance in my sales skills and knowledge of different technology such as phones and computers friendly sales associate proficient in managing all areas of sales and customer service in fastpaced retail environments excellent multitasker and team player reliable with strengths in inventory management training and customer service friendly knowledgeable and hardworking team player also a customer service and sales expert who identifies customer needs and delivers solutions to problems highlights inventory management outgoing personality detailed oriented accurate money handing sale expertise verbalwritten commutation documentation familiarity team player mentality cheerful and energetic organization skills staff training and development multitasker active listening commutation skills computer skills experience company name city state sale consultant to i answered all of the customers questions and addressed problems and complaints in person and through the phone i also helped customers select products that best fit their personal needs and processed an average of transactions each day in a timely manner maintained visually appealing and effective displays for the entire store educated customers on product and service offerings completed purchases with cash credit and debit payment methods trained all new sales employees on effective techniques organized items in visually appealing manner and did inventory checks throughout the day to make sure everything in the store was there company name city state cashier to working at michaels artscrafts my job was really simple and enjoying my responsibilities were to assist customers with their needs handle money throughout the day and give change back also with the seasonal position i had there i did learn a lot on how to greet customers and how to make sure that they were satisfied i completed purchases with cash credit and debit payment methods and organized items in visually appealing manner company name city state front clerk to while working in chicago bakery i accepted payment from customers and gave the correct amount of change as needed cleaned up spilled food drinks and broken dishes and removed empty bottles and trash i also took cake orders over the phone and maintained store cleanliness throughout the day stock baked good in the display cases at the end of the day i would close the store and make sure that nothing is out of place and baked goods are stored away properly accomplishments when i first started to work for boost mobile i didnt know a thing about sales or phones at all i was so insecure about everything until one day i decided to put all the insecurity thoughts aside and show my true strength and confidence my sale skills went from zero to none to one hundred my best day is when i sold phones in one day with accessories i was so proud about how hard i work to get to my goal i have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals they also showed me how to be a team player and to always help everyone and not just customers one of the best months was when i sold phones and over worth in accessories routinely helped as many as ten customers each day in a highvolume retail outleti also fulfilled all supervisory duties when the store manager was on vacation im very proud on what ive learn over the couple of months working at boost mobile of mobile factory i thank them for helping me develop my skills and making me into the person i know i am education high school diploma northwood high school city state unitedstates during my four years of high school i struggle a lot to manage my grades and make sure that i would be on the right path to achieve my goals but some how i would always let something get in the way of my goal until one day my counselor and my favorite teacher came to me with help they helped me plan out everything that i wanted to accomplish before i graduated with the right push and motivation i was able to achieve my goal i managed to get all as bs and cs languages english spanish skills fast paced worker attention to detail customer service flexible and reliable

financial sales consultant professional summary articulate project manager driven to succeed strategic planning and client relationship management expert core qualifications written communications media relation planning secondary research promoting marketing public relation event coordination typing 70wpm campaign managementpress kit construction copy editing new media nmls certified interests phi beta sigma fraternity inc alpha chapter social chair and fundraising cochairyouth activism leader nccj lead for diversity counselor landlord over rental properties skills team mediation budget management delegation expert with a focus on results and team growth additional information experience financial sales consultant － current company name － city state conducted analysis to address customer service score issue which led to an overall increase of gallup score from a to in months responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients gained the title of strategic promotional captain due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year responsible and successful at opening atleast accounts booked credit cards and qualified investment leads on a monthly basis developed relationships with clients that were successful enough to have them take part in our pnc investment sector which resulted in million dollars of new investable funds passed nmls licensing test which allows a person to broker loans and mortgages as needed by clients organized and executed a successful branch outreach event which garnered new accounts over a holiday weekend coownerfinancial liaison － current company name － city state • responsible for contacting investors and presenting farm production reports • develop and maintain organization system for average quarterly production growth • manage financial records pertaining to accounts receivable and accounts payables • successfully led key projects which resulted in the garnering of new business partners • responsible for a yearly week long visit of the property to best understand the state of the farm employees and any new needs that may have occurred • developed sustainability action plan to insure the longevity of the businesss relationship with its clients employees and immediate community this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak management traineeoffice manager － company name － city state prior to my employment the office had gone months without receiving a satisfactory customer service score but since being employed the office has seen a month streak of above satisfactory customer service scores reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping personally responsible for increasing average price per rental from to personally responsible for increasing revenue per car from in to in upon month review managed a small car prep team and led my region in car cleanliness and customer approval score responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of enterprise coverage led weekly regional conference calls in which goals promotions night auditor － company name － city state • corrected and organized the total daily revenue for the hotel rouge which on average exceeded in revenue • performed all nightly maintenance and hospitality functions for hotel patrons with services including but not limited to room service special room set ups and valet services • setup daily morning refreshment area for all guests which included a continental breakfast and mimosas • developed a lincoln towncar team which had routine pickup and drop offs for the hotel guests thus limiting wait times and improving customer service auditor intern － company name － city state reviewed and audited budgets for over public schools in the as a representative auditor for the state of nj these budgets included the purchasing of refrigerators textbooks school supplies health and fitness posters fitness gear for students heating and cooling systems and normal monthly safety needs approved and ensured the workplace conditions of student used facilities based upon state guidelines recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit developed action plans and goal set for all schools who failed according to state guidelines these action plans included repair dates and proper repair materials documented proof of purchase for all items used to pass inspection and program licensing renewals education howard university － city state usa bba marketing professional affiliations

process consultant professional summary experienced operations manager and entrepreneur who built million dollar company without start up capital or outside investment supremely organized with ability to identify and solve challenges in growth environment performing at peak when boundaries are in constant state of change visionary professional excels at recognition and anticipation coupling ability to diagnose with skill to execute confident negotiator who understands nuances of variables timing and leverage in negotiation strength finders analyticalcontextcommandfuturisticrelator key skills negotiations strategic thinker team building driven advanced problem solving skills operations analysis process development and execution employee training support and development project management professional experience process consultant january to current company name － city state develop processes that allow company use of business metrics to provide both macro and micro analysis of company performance provide structure from which to scale operations identifying productive and unproductive work activity determine then deploy management practices for small and medium sized business to operate with increased financial clarity and operational efficiency process requires macro understanding of a given businesss primary economic driver once identified modify processes to simplify the execution of that driver full conversion to objective business practices eliminating management decisions made in a vacuum objective is often met by defining strict data entry process and schedule returning data faster and more accurately then requiring all decision making be originated from the most current information available implement and deploy procurement processes to optimize cost savings ensuring proper leveraging of organizational buying power director of operations january to january company name － city state converted company culture from subjective management driven by opinion to objective management driven by data streamlined accounting system to be deployed as management tool thereby changing organizational behavior to respond to financial goals achieved savings in operational costs by applying line item approach to attacking costs starting from highest cost to lowest high to low formula proved cost effective as buying power leverage and roi were optimized recognized changing business climate required more nimble communications researched available solutions negotiated cost effective pricing then deployed cloud management of company data and it processes authored and deployed best practices for hiring of employee and sub contracted labor resources exposing corporate strength and weakness points in human resource management provided general and accurate understanding of company cash flow needs in a volatile revenue environment founder president and ceo january to january company name － city state founded company which provided corporate housing services to corporate clients and relocating individuals managed sales volume growth from in to sustained volume of in with company revenues reaching in fiscal managed temp housing procurement for toyota motor manufacturing expansion into blue springs mississippi demand for apartments far exceeded local supply requiring swift and creative negotiation to inspect and procure all available apartment space in a condensed time period through complex acquisition of both apartment and hotel supply all team members were placed on the ground on time and in line with cost budget project generated million in revenue at targeted gross margin and doubled company apartment inventory expanded and managed operations in cincinnati oh and lexington ky provided service to customers in other area markets including louisville ky columbus oh and dayton oh recognized that gross margins were damaged by ineffective leasing policies and aggressively adjusted lease procurement practices to decrease leasing costs without compromising sales volume or raising overhead the results were dramatically improved margins and company profitability maintained high margins by proactive management of apartment inventory strategically matching customer demand to available space twice negotiated deals to double company revenue by expanding to out of state markets provided daily operational support to out of market employees directing activities by intelligent use of market performance data successfully developed cobranding relationships with vendor partners to supply vesta customers with no cost products in exchange for market exposure recognized in entrepreneur magazine for fast no excuses growth consistently sold apartment inventory to industry competitors due to high service standards and effective quality control practices developed and managed highly effective employee base with very low rate of attrition recognized for providing exceptional employee support by employing a listen first approach navigated through recession by focusing like a laser beam on key company revenue drivers and primary costs company remained cash flow positive by quickly mobilizing in september to meet fast changing market conditions applied high level cost analysis to company deploying new procurement processes to secure cogs year over year reduction from to surveyed for customer feedback leading the industry by being first to include high speed internet and flat screen tvs as standard items in all apartments the cost was absorbed by increased demand for service notable corporate clients l proctor and gamble toyota motor manufacturing education ba university of wisconsin green bay － city state gpa gpa gpa languages german professional working proficiency personality analyst idealist goal setter personal development political junkie cnbc humor neat spontaneous visual apple forward thinker bold confidence fitness investments optimism cool design service travel humility curiosity

operator summary atp ess testing training in the lean six sigma events operate wire cutting and the aqueous cleaning machines knowledge in wire crimpingstripping and many other hand tools use accomplishments hard working and open minded support teaming and diversities work well with peoples experience to current operator company name － city state spraytouch up paint for productions and repair units soldering and repair circuit boards wave solder cut and clinch operator in the past years i have had crosstrainings in lcd cdu piu scu and other products testing and i also have worked in ess for wra test department in for about a year ive held several positions throughout the years in production such as working at box load wires cutting machine operation mechanical assembler painter conformal coater currently i am working as a wave solder cut and clinch operator to company name i had owned several small businesses for video rental and sales we also provided to repair the vcrs phones and pagers at the time to repair specialist company name － city state repair circuit boards and assemblies education sonthormok vocational school capital phnom penh saint petersburg college certifications vcrs pagers repair chicago illinois skills assembler lcd mechanical ess paint painter sales soldering phones video

finance manager summary preparing annual budgets monitoring key accounts and credit control having the ability to handle complex assignments effectively possessing the confidence to work as part of a team or independently abdul majeed is presently looking for a suitable opportunity position with a forward thinking company where he can excel deliver achieve his potential mba finance with years experience in the field of accounts finance expertise in spearheading corporate and financial planning initiatives in commercial operation accounts finance auditing taxation mis exports management and export document negotiation expertise in designing and implementing systems to achieve financial discipline and improve the overall efficiency of the organization strong analytical skills good relationship management negotiation skills in liaising with banks other financial institutions and various regulatory authorities well versed with sap oracle business suite 11i and tally experience finance manager february to september determining financial objectives designing implementing systems policies procedures to facilitate internal financial control preparing annual budget and forecasting trends developing reports for top management summarizing the business financial position in areas of income expenses capital usage and cash flows and coordinate the preparation of strategic plans budgets and financial forecast developing and updating accounting finance and management policies and procedures effective cash flow management monitoring budgets and comparing them with actual cost and revenues related to production marketing and capital coordinating the preparation maintenance and filing of projected pl account bills discounting and balance sheet as required by bank authorities and other financial institutions coordinate the preparation of financial statements financial reports for internal usage getting control accounts reconciled and sorting out the discrepancies liaison with business related organizations such as banks and preparing budget cum systemizing departmental work handling local bank of queries for exportimport matters and carrying out all correspondence with the bank remitting foreign currency for import advance other expenses like traveling consultancy advertising and project export negotiating with the banks for export documentation requirement opening lc for inland and foreign party bank guarantee for the import processing of purchase bills of raw material asset passing bills of expenses from various departments implementing training courses for new recruits at fama trading company riyadh ksa prepare and submit the groups monthly financial results budget and quarterly rolling forecasts and complete the reporting requirements to the parent company perform detailed account analysis and corporate monthend processing and reporting maintain the general ledger ensuring compliance with saudi arabian standards review the monthly business activity statements and review all monthly balance sheet reconciliations monitor stock levels and perform inventory reconciliations supervise the annual audits internal and external review and make decisions on credit limits of new and existing customers review and authorize the weekly accounts payable run improve existing processes and streamline workflows managed the corporate finance tasks including all financial management and statutory accounting and reporting prepared and interpreted the actual monthly financial statements forecasts budgets and year plans and reviewed the balance sheet reconciliations managed intercompany processes and monitored kpis prepared documentation to assist with preparing legislative and statutory returns including zakat prepared statutory reporting and liaised with auditors on the yearend audit supervised back office operations including management of staff managed reviewed evaluated selected and implemented group consolidation and group olap applications maintained and administered the corporate financial accounting system oracle financials prepared maintained and developed the corporate section of group policies and procedures prepared the monthly payroll and all related employees prepared reports summarizing the forecast company business activity and financial position determined depreciation rates to apply to capital assets supervised employees in the finance and administration department and was responsible for the overall direction coordination and evaluation of this unit coordinated the preparation of yearend statutory accounts and tax return established and maintained relations with banks and other financial institutions prepared reports required by regulatory agencies and arranged for audits of company accounts chief accountant january to january at global suhaimi company dammam saudi arabia responsible of overall financial and accounting function of the company including annual budgets cash flow designed and implemented internal control and financial policies preparation of office procedures including the assigning of duties and responsibilities of all the staff in accounts department responsibilities supervised day to day activities of the finance department for the company prepared monthly provisions and closing of accounts also to prepare mis reports prepared and reviewing of financial statements budget forecast monthly business performance revenue collections bank reconciliation and sales analysis etc processed payrolls on time transfer and reconcile payments to payroll and ledgers maintained of fixed assets register preparation of fixed assets schedule and depreciation schedule monthly controlled and supervise all the activities of accounts department prepared of various daily mis report for management decision making payroll daily preparation of bank reconciliation daily reconciliation of credit card collection direct dealings with the bank dealings with the credit card dispute problems aging the customer account and follow up for timely payment prepared of cash flow payment schedules salary preparation and processing to bank handling the daily operations and maintenance of accounts all customers payable account reconciliation and maintain the accounts finalization of accounts dealings with the external auditors weekly reports for the follow up for receivables with clients and do the necessary arrangements to collect the payments on time preparing payments for the suppliers on time etc supervised the accountants on the daily financial transactions ensuring all general ledger accounts payable receivables accruals prepayments current assets accrued income and correctly booked and co policies procedures are operating effectively supervisemanage accounting staff generating and preparing financial statement prepared budget posting and directing accounts transactions prepared annual zakat declaration advanced financial reports finalized company medical insurance policies contract prepared of financial polices internal control verification all accounting entries prepared of balance sheet prepared of trial balance follow up lc up to define cost of each items financial and sales report supervised the inventory control dealing with banks accountant may to september company name － city maintained basic accounts book keeping reconciliation of bank statements ledger entries journal entries customer relations invoice entries and cross checking prepared and analyzed financial statements making cheques for parties maintained ledger for sales purchase making vouchers entries in computer cash handling preparation of day book education masters degree mba finance brooklyn park university finance location pennsylvania united states of america certifications urdu level expert hindi level expert arabic level intermediate english level expert personal information birth date april age gender male nationality india residence country riyadh saudi arabia visa status residency visa transferable marital status married number of dependents driving license issued from saudi arabia skills account reconciliation accounting accounts payable accruals streamline advertising arabic balance sheet trial balance bank reconciliation basic book keeping book budgets budget c cash flow cash handling closing corporate finance credit clients customer relations decision making designing directing direction documentation english filing finance financial financial and accounting financial accounting financial statements fixed assets forecasting general ledger hindi insurance inventory inventory control ledger marketing office mis negotiating olap oracle financials payroll policies processes reporting requirement sales sales analysis statutory accounts strategic plans tax urdu yearend additional information personal information birth date april age gender male nationality india residence country riyadh saudi arabia visa status residency visa transferable marital status married number of dependents driving license issued from saudi arabia professional affiliations arab accreditation council membershiprole bpu member since november

aviation maintenance egress leading petty officerleading petty officer summary to obtain a position that will utilize my unique technical and management skills acquired during my military career maintains an active government secret security clearance expert in aviation environmental control and egress systems quality assurance maintenance management training and safety proficient in microsoft word excel and power point collateral duty inspector on egressenvironmental control systems for years collateral duty quality assurance representative for aviation egress and ordnance systems for years full systems quality assurance representative year quality assurance safety observer for cadspads years fa18ef low power engineapu turn operator qualified fa super hornet plane captain assuming responsibilities of dailyturnaround inspections servicing and operation of twelve million dollar aircraft ensuring all are in full mission capable status diligently showing expertise in emergency procedures and ground safety for fighter pilotsaircrew and maintenance personnel aviation gas free engineerconfined space entry supervisor and safety observer excellent communication team building and leadership abilities experience aviation maintenance egress leading petty officerleading petty officer october to current company name meritorious unit commendation accomplishing over mishap free flight hours while maintaining a safe work environment awarded humanitarian service medal in lieu of tsunami relief efforts in banda aceh indonesia received good conduct medal for years of obedient and zealous behavior global war on terrorism service medal directly supported global war on terrorism while deployed to 5th fleet area of responsibility in persian and arabian gulfs global war on terrorism expeditionary medal for supporting global war on terrorism while deployed to 5th fleet area of responsibility in oman and persian gulfs sea service ribbon marksmanship medal qualified as an expert marksman on the mm m9 pistol national defense service medal navy squadron battle effectiveness award sustained superior performance in an operational environment within a command enlisted aviation warfare specialist wings focused on the field of aviation warfare specializing in administration and logistics cprfirst aid and safety junior sailor of the quarter 1st quarter fy14 spearheaded the vfa coats for kids christmas drive directly involved in atsugi japan kanagawa prefecture community trash pickup volunteered to lead personnel during naf atsugi japans earth day base clean up quality assurance representative enforced us navy quality assurance guidelines for more than maintenance personnel and over production manhours of aircraft scheduledunscheduled maintenance tasks conducted over final safe for flight inspections ensuring highest quality of work audited and monitored safety programs and work centers related to aviation compliance and regulations established controls maintained documentation and interpreted test results as quality assurance representative conducted gas free tests on over fuel cellstanks issued certificates for safe entry and monitored completion on fa18f aircraft aviation maintenance egress work center shift supervisor supervised personnel in performing scheduledunscheduled maintenance on the egress and environmental control systems of over fa18abcdef aircraft responsible for the qualification and training of personnel from fleet squadrons transitioning from fs to fa18ef platform including the qualification of collateral duty inspectors volunteered as an instructor for advancement training indoctrination and warfare training contributing to the advancement of personnel and warfare qualifications implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment aviation egress and environmental control systems technician trained over sailors in aviation maintenance practices and repair of fa18abcdef aircraft egress environmental and cryogenics systems attended advanced egress and environmental control systems maintenance courses gaining vast knowledge in troubleshooting egress environmental control and cryogenics systems maintainedrepaired egress environmental control and cryogenic systems on over fa18abcdef aircraft worked flight controls power plants and related equipment as full systems quality assurance representative excellent schematictechnical manualdiagram interpretation education specialized military schoolstraining advanced environmental control and safety equipment maintenance and troubleshooting navy course c alss configuration management navy course c nalcomis ooma qa administration leadership techniques advanced and primary quality assurance safety observer gas free engineering work center leading petty officer aviationaircraft support advanced corrosion control electro static dischargesatisfactorily completed day maintenance refresher course of instruction instructed by martin baker representative joe glasser on martinbaker sju series naval aircrew common ejection seats naces course consisted of principles of operation day inspection procedures arming and dearming procedures and ejection seat removal and installationcompleted navy knowledge online professional military education via naval warfare college e through e completed navy knowledge online course managing angerstress in work environments graduate of gateway high school － city state graduated years early with valedictorian scores ranked top out of candidates attended foothill college through local union iron workers attended grand canyon university completing four courses earning credits toward ba of science public safety and emergency management public safety and emergency management skills book c configuration management counseling cpr documentation first aid instruction instructor interpretation leadership logistics managing navy naval personnel pick quality quality assurance qa safety teamwork troubleshooting

patient care technician professional summary proficient and caring nursing team member offering over years of patientfacing experience adept at addressing patient needs with compassionate care and attention to detail diligent about maximizing satisfaction safety and wellness while serving patients of all backgrounds skills patient services feeding assistance qualified in patient transport adaptable professional bedside manner culturallycompetent care mobility assistance aptitude infection control and aseptic procedures documenting behaviors patient assessments conducting intakes data entry measuring bodily fluids direct patient care inpatient care patient privacy charting and clinical documentation recording vital signs work history patient care technician to current company name – city state under the direction of the nurse manager or designee the patient care technician assists the work of the registered nurse to meet the needs of patients in order to provide safe quality care implements progressive mobility guidelines ambulating turning and repositioning patients uses patient handling equipment in the tasks of lifting transferring repositioning and transporting patients may also transport patients within the medical center and deliver and pick up specimens and prescriptions assisting with activities of daily living including but not limited to feeding bathing toileting providing water answering the phone and oral care patient monitoring obtaining recording and reporting vital signs weights and measuring and recording inputsoutputs certified nursing assistant to company name – city state helped patients effectively manage routine bathing grooming and other hygiene needs assisted patients with mobility needs including moving to and from beds organizing wheelchairs and preparing assistive devices gathered dietary information assisted with feeding and monitored intake to help patients achieve nutritional objectives and support participated in fun activities including bingo and music with patients each day to boost mood improve overall memory and provide light entertainment cared for average of patients per pm shift in the facility delivering highquality efficient support to meet all needs private duty home healthcare aide to company name – city state cooked meals and assisted patients with eating tasks to support healthy nutrition provided assistance in daily living activities by dressing grooming bathing and toileting patient managed large range of services including pet care phone screening and shopping performed household tasks such as laundry dusting washing dishes and vacuuming accompanied clients to medical appointments retail associate to company name – city state organized store merchandise racks and displays to promote and maintain visually appealing environments offered each customer topnotch personal service and polite support to boost sales and customer satisfaction skilled using cash register including processing sales discounts and refunds greeted customers helped locate merchandise and suggested suitable options education high school diploma armijo high school city state some college no degree criminal justice and nursing solano community college city state certifcate medical assisting boston reed city skills patient services feeding assistance qualified in patient transport adaptable professional bedside manner culturallycompetent care mobility assistance aptitude infection control and aseptic procedures documenting behaviors patient assessments conducting intakes data entry measuring bodily fluids direct patient care inpatient care patient privacy charting and clinical documentation recording vital signs work history patient care technician to current company name – city state under the direction of the nurse manager or designee the patient care technician assists the work of the registered nurse to meet the needs of patients in order to provide safe quality care implements progressive mobility guidelines ambulating turning and repositioning patients uses patient handling equipment in the tasks of lifting transferring repositioning and transporting patients may also transport patients within the medical center and deliver and pick up specimens and prescriptions assisting with activities of daily living including but not limited to feeding bathing toileting providing water answering the phone and oral care patient monitoring obtaining recording and reporting vital signs weights and measuring and recording inputsoutputs certified nursing assistant to company name – city state helped patients effectively manage routine bathing grooming and other hygiene needs assisted patients with mobility needs including moving to and from beds organizing wheelchairs and preparing assistive devices gathered dietary information assisted with feeding and monitored intake to help patients achieve nutritional objectives and support participated in fun activities including bingo and music with patients each day to boost mood improve overall memory and provide light entertainment cared for average of patients per pm shift in the facility delivering highquality efficient support to meet all needs private duty home healthcare aide to company name – city state cooked meals and assisted patients with eating tasks to support healthy nutrition provided assistance in daily living activities by dressing grooming bathing and toileting patient managed large range of services including pet care phone screening and shopping performed household tasks such as laundry dusting washing dishes and vacuuming accompanied clients to medical appointments retail associate to company name – city state organized store merchandise racks and displays to promote and maintain visually appealing environments offered each customer topnotch personal service and polite support to boost sales and customer satisfaction skilled using cash register including processing sales discounts and refunds greeted customers helped locate merchandise and suggested suitable options

independent beauty advisor career overview to gain an entrylevel position in the customer service industry with room for growth and advancement that will lead to a lasting relationship core strengths customer service expert energetic work attitude courteous demeanor sharp problem solver top sales performer telecommunication skills adaptive team player strong organizational skills work experience independent beauty advisor － current company name － city state provide individualized client facials and product profiles fill customer beauty product orders recruit new potential beauty advisors commercial lines specialist － company name － city state interviewed prospective clients to learn about their financial needs and to discuss any existing coverage processed applications payments corrections endorsements and cancellations followed up with potential clients regarding online information requests  finalized and maintained all types of personal lines insurance policies within the agency promoted agency products to customers in person on the telephone and in writing promoted client retention through highquality service and follow through  presented account proposals in a professional and timely manner  customer service repsresentative － company name － city state interviewed prospective clients to learn about their financial needs and to discuss any existing coverage processed applications payments corrections endorsements and cancellations followed up with potential clients regarding online information requests  finalized and maintained all types of personal lines insurance policies within the agency promoted agency products to customers in person on the telephone and in writing promoted client retention through highquality service and follow through  presented account proposals in a professional and timely manner  teller － company name － city state researched banking guidelines and statutory requirements to stay updated on new laws and applications processed an average of  transactions each day in a timely manner  helped customers select products that best fit their personal needs opened and closed the store which included counting cash drawers and making bank deposits informed customers about all product lines and banking services offered by the company processed all transactions accurately and in a timely fashion insurance agent － company name － city state interviewed prospective clients to learn about their financial needs and to discuss any existing coverage processed applications payments corrections endorsements and cancellations followed up with potential clients regarding online information requests finalized and maintained all types of personal lines insurance policies within the agency promoted agency products to customers in person on the telephone and in writing promoted client retention through highquality service and follow through presented account proposals in a professional and timely manner  customer service representative － company name － city state finalized and maintained all types of personal lines insurance policies within the agency  followed up with potential clients regarding online information requests presented and clearly explained insurance policy options to clients based on their needs and goals promoted client retention through highquality service and follow through administrativereceptionist － company name － city state front desk receptionadministration incoming calls coordinating client and partner meeting for trust and various other wealth management services processing teller transactions large cash handling responsible for balancing a cash drawer daily assistant clients with their account needs and maintenance processing check orders sales and customer service representative － company name － city state promoted agency products to customers in person on the telephone and in writing prepared necessary paperwork to process insurance sales and renewals presented and clearly explained insurance policy options to clients based on their needs and goals finalized and maintained all types of personal lines insurance policies within the agency new account representative teller － company name － city state open new accounts for consumer and business customers to fit their budgetary and banking needs teller activities include cashing checks process deposits and change orders balances cash drawer ensuring accuracy cross sells services and of course a vast working knowledge of cashier operation sales and customer service representative － company name － city state promoted agency products to customers in person on the telephone and in writing prepared necessary paperwork to process insurance sales and renewals presented and clearly explained insurance policy options to clients based on their needs and goals  finalized and maintained all types of personal lines insurance policies within the agency substitute teacher － company name － city state substitute teacher for all magnolia isd campuses and grades lead teller － company name － city state provide great service help customers succeed and be a team leader lead tellers work in a challenging fastpaced environment motivating the tellers and others to work efficiently for the customers satisfaction train and crosstrain tellers and other lead tellers assist tellers in their transactions and giving overrides as needed large cash handling for cash drawer vault and ensuring that all tellers are in balance every day processing transactions for customers to help them manage their finances recommending additional products and services to meet customers needs referring customers to your wells fargo partners manage others to meet daily monthly and quarterly sales goals as individuals and as a team subcontractor － company name － city state warehouse work involving heavy lifting measuring and mixing chemicals and oils to ensure the highest quality product operate large mixers and distributing machines for packaging and shipping orders bakery lead ics associate apparel sales floor associate － company name － city state bakery lead supervising others and their work as well as delegating duties to bakery employees to ensure a clean and productive bakery placing orders to keep shelves well stocked as well as frying and glazing donuts and cake decorating to fulfill customer orders completed monthly audits and sanitary standards completed monthly inventory reports ensured a wellstocked backroom built displays unloaded trucks assisted customers with all of their needs zoned apparel areas educational background lone star college montgomery － city state usa associate of arts business administration coursework in business administration and organizational development degree not completed skills key account management active learning calendaring client relations computer proficiency creative problem solving critical thinking customer needs assessment customer service data collection data entry documentation email filing grammar scheduling service orientation speaking spreadsheets telephone skills type wpm typing writing letters and memos lotus notes microsoft excel microsoft office suite microsoft outlook microsoft powerpoint microsoft word multitask management organizational skills awards whos who among american high school students   outstanding student award deans list lonestar college montgomery campus fall certifications casualty and property pc insurance license received

graphic designer experience graphic designer january to january company name － city state with a personal interest in design rowena served as one of the club officers from fall to spring as the graphic designer where she designs and creates event posters not only for the club itself but also other clubs on campus human resource manager intern january company name － city state sales person january to january company name － city state education holy innocents high school singapore singapore journalism de anza college － city state journalism additional information profilerowena is a dedicated aspiring fashion journalist hoping to transfer from de anza college to rutgers university in fall skills graphic designer posters

communications director professional summary seasoned communications pro and resultsdriven communications strategist with awardwinning writing and editing credentials proven successes in media relationspitching and longtime experience in web and social media content skills superior verbal and written communication skills excellent media contacts crisis communication web content brand development and management analytical thinker powerpoint presentations adobe photoshop work history communications director to current company name – city state responsible for all internal and external communications for nonprofit agency providing counseling shelter and services to pennsylvanians each year media relationsgovernment relationsfundraising web site design and contentsocial media facebook twitter youtube pinterest annual reportstatewide fatality reportpublications design content developed and managed communications strategies plans and budgets planned and launched innovative creative and effective communications campaigns such as a press conference to honor domestic violence victims at capitol rotunda which resulted in participation by governor and legislators and statewide media coverage oversaw and adhered to the communications department budget communications director pennsylvania auditor general to company name – city state responsible for all internal and external communications for department of employees serving million state residents issued more than press releases each year plus media inquiries web site design and contentsocial media national award for pr on a shoestring honorable mention for web site special assignments reporter pittsburgh tribunereview focused on indepth background reports on topical political economic issues highprofile breaking news such as president reagans state funeral recognized as business writer of year by pennsylvania society of professional journalists for coverage of us airways bankruptcy chief communications officer to company name – city state responsible for all internal and external communications for fortune international toolmaker with more than employees in global markets including germany india and china speechwriting annual report and other executive communications community relations government relations corporate philanthropy served as the primary point of contact for incoming media calls including requests for meetings and interviews with company executives and experts developed and managed communications strategies plans and budgets vice president to company name – city state speechwriting annual reports crisis communications government relations marketing communications and strategic planning bluechip clients included firestone explorer tire fiasco healthsouth visa developed key messaging branding and positioning statements planned and launched innovative creative and effective communications campaigns such as oscal bone supplement placing former olympic skater peggy fleming on abcs good morning america  manager to company name – city state responsible for all external communications for fortune naturalgas utility with more than customers in pennsylvania and maryland media relations customer relations government relations marketing public utility commission as a model in the state developed and managed communications strategies plans and budgets created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas editorreporter to company name – city state awardwinning reporter and editor with experience in sports news business assigned to major stories including sale of pittsburgh pirates financial collapse of westinghouse electric and energy deregulation in pa editorreporter to company name – city state as scholastic sports editor operated staff of fulltime reporters copy editors and photographers for sixthlargest sunday paper in us investigative reporter in sports news education bachelor of arts communications pennsylvania state university city state communications reporter and editor of daily collegian college newspaper mfa creative nonfiction june spalding university city state accomplishments youngest scholastic sports editor in nation at top sunday newspaper numerous communications awards including pa business writer of year and national award for pr on a shoestring oversaw communications for auditor generals reelection campaign that rolled up thirdlargest vote total in pa history outpolling president obama in keystone state crisis communications for fortune companies including firestone equitable resources and kennametal inc skills agency community relations content counseling creative writing crisis communications clients customer relations editor financial fundraising government explorer marketing marketing communications media relations naturalgas press releases pr profit publications reporter speechwriting stories strategic planning web site design and content web site professional writing writer annual reports additional information awards pennsylvania keystone press award first place golden quill award first place associated press sports editors fifth place national associated press managing editors first place

finance director summary finance director with experience in strategic planning budgeting and accounting highlights data trending motivated professional process implementation process implementation staff leadership and development experience company name may to current finance director city state implemented new accounting procedures within quickbooks prepare company payroll and submit to adp bimonthly work daily with microsoft excel in creating worksheets when needed prepare monthly payroll financial statements for the corporation review financial statements within quickbooks work directly with hr director standards compliance coordinator treasurer and ceo company name july to may systems manager city state process all medicaid claims as well as billing errors denials and payments entered new medicaid patient enrollment papers into medical program daily analyze patient accounts daily for errors assist financial director daily with various tasks process and post medicaid billing daily developed work with data entry including customer and patient satisfaction clinical monthly packets as well as the employee census company name june to march staff accountant city state analyzed financial and accounting records used accounting and auditing sox procedures to evaluate information and review compliances conducted payroll audits and inventory counts assisted with internal audits applied cash deposits against accounts receivables daily reviewed journal entries and monthly landowner statements to pass sox compliance education youngstown state university bachelor of science business administration city state us skills •microsoft excel intermediate skill level •microsoft acess basic skill level •quickbooks years experience •adp payroll system years experience

amc computer specialist and intern summary information technology specialist with twenty nine years of experience launching environments focused on telecommunications concepts principles methods practices and solutions savvy compassionate impact oriented performer with attention to detail technological knowhow and lifecycle project planning expertise successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity consistently develops innovative and workable solutions to unique customer requirements an effective it manager with a proven track record for building highly productive teams with healthy morale promotes security awareness ensuring sound security principles are implemented highlights strong interpersonal skills exceptional listening and perception skills excels in writing information technology sme timely efficient test and evaluation expertise leadership management project management conflict resolution cobol programming ada programming procurement clerk bpas acquisition experience cor formal briefings accomplishments i provide spiritual support within my organization on a daily basis i serve as branch chief and division chief whenever i am appointed i initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues i am a mentor and sponsor of atec hqs customer support intern and summer hire i represent atec in many command sponsored special events as a singer actress and mistress of ceremonies experience amc computer specialist and intern sep to sep company name － city state as a lead cobol programmer wrote two programs to estimate the cost for the panama canal conflict coordinated with qa testers for endtoend unit testing and postproduction testingimplemented system security and data assurance softwaredeveloped custom software solutions for the organizationoversaw deployment configuration and documentation proceduresimplemented and tested enhancement feature requests to enhance product functionalityresolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixesdrafted two project work plans per weekorganized and held meetings with stakeholders contractor product teams and customers coordinated all hardware acquisitionscoded usercustomizable applications that converted raw data from design engine to easily understandable graphical formats computer specialist special assignment jun to oct company name － city state detailed as junior engineer for pm ewrsta camp evans wall new jersey in this capacity i assisted the lead software engineer in writing the code to repair the kiowa 58d helicopter computer module project was successful from coding to test and evaluation authorized to go tdy to fort bragg nc to test our code in the vehicle briefed civilians and soldiers on the test evaluations and repair of the aircraft under of the orders the pmewrsta pm colonel arthur hurtado fort myers florida in addition i served as a lead project manager using the artemis schedule publisher software to track electronic warfare systems and the respected repair schedules information technology specialist sep to sep company name － city state experienced in management of principles evaluation techniques and systems management and planning efficient planning and delivery of customer support services including installation configuration troubleshooting customer assistance andor training in response to customer requirements efficient planning and delivery of customer support services including installation configuration troubleshooting customer assistance andor training in response to customer requirements served as the only cecom command ada programmer information technology specialist sep to current company name － city state effective acting branch and division chief of customer support branch atec headquarters g6 apg maryland swe on information systems security implements it concepts principles and methods and practices providing technical oversight and headquarters systems monitoring identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions efficient planning and delivery of customer support services including installation configuration troubleshooting customer assistance andor training in response to customer requirements knowledge of local area network security requirements and techniques tor protecting computer systems from viruses datatampering and unauthorized system entry skillfully analyzes plans designs implements documents assesses and manages enterprise structural framework knowledgeable of system requirements and techniques for planning current and future system architecture requirements expertise in information technology security principles concepts practices systems software database software and immediate access storage technology to carry out activities leading to security certification or accreditation knowledgeable of telecommunications characteristics and capabilities of systems media equipment and related software systems ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications defines and executes application alignment with business strategy performance service levels business intelligence and management data privacy compliancepolicy and information security expertly applies analytical processes to the planning design and implementation of new and improved information systems to meet the business requirements of customer organizations utilizes knowledge of information technology principles methods and security regulations and policies to administer various information security programs ensures confidentiality integrity and availability of systems networks and data through the planning analysis development implementation maintenance and enhancement of information systems security programs policies procedures and tools served as lead it specialist providing computer networking and peripheral support to atec headquarters qips in rtc dtc and jitc education bachelor of arts business admin and management january pillar college － city state usa i am currently a fulltime student maintaining a gpa in an accelerated program i have completed the following classes organizational management business management business communications and theology securityplus certificationmicrosoft certified professional mcp computer software ced solutions － city state usa i have earned maintained and utilized my security plus certification defense acquisition university training course completion acq samjoj cle acq army civilian training education development and system coursesmoving from technical professional to managementproject information technology management information assurance fundamentals iaf introduction to project management acquisition workforce defense acquisition university － city state usa i will acquire my information technology level certification in november certifications microsoft certified professional mcp security plus skills procurement clerk purchasing agent computer programmer contracting officer representative cor customer supportinformation technology information security hardware network systems decision making information systems it strategy local area network microsoft certified professional mcp policies processes project management risk assessment

director it client services films operations and technical services west coast executive profile i have over years of experience in information technology spanning from entertainment internet healthcare automotive and banking industries i managed staff in each of these industries doing everything from budgeting staffing planning and installations and managing daytoday operations i coordinated and setup infrastructure in house and remote events i have done ma of major companies such as espn abc family touchstone television and most recently dreamworks animations good with analytic and financial skill i have a master of science in computer information systems and i am itil certified core competencies highly motivated visionary with excellentorganizational leadership skill highly analytical and detailoriented team oriented and ability to work wellunder pressure strong interpersonal and communicationwritten and verbal skill ability to establish priorities developedtimelines and determine accountabilities selfmotivated flexible handson approachand able to work in a fast paced environment exceptional knowledge of service andapplication delivery as well as successful service level agreements able to work independently with little orno supervision demonstrated ability to collaborate andproblem solve with executives and department managers strong presentation and communication skill core accomplishments director of it services operation cio andfirst ever head of nfl network it department since its inception and nationallaunch in late   i reported directlypresident and ceo steve bornstein built nfl network from the ground up whichincluded the creation and execution of architecture of the data center voiceover ip voip company telephony system video conference systems keyarchitect of nfl network it infrastructure in charge of vendor contractnegotiation and management established oem procurement agreements for hardwareand software assets i oversaw and managed all aspects of nflnetworks studio and remote shows technical operations managed it staff incharge of production and infrastructure support  this level of support was essential for nflnetworks more than hours of live studio programming that includes nfltotal access nfl gameday morning nfl gameday final around the league liveand path to the draft of the original million dollarsinvestment by nfl network million dollars was used in the creation of the itinfrastructures asset procurement and establishment of a data center  i was a key architect in the creation of thenfl network which is now producing over billion dollar in annualsubscription revenue i created and oversaw deployment of a newcompanywide inventory asset tracking system for tv production  led to a million cost avoidance per year i initiated and implemented new tv pilotdesktop and laptop deployment process that saved the company annually·       spearheaded and implemented employeeperformance metrics system which were used to create monthly quarterly andannual reports for the cio cfo and management built out post production edit bays mediaasset management at nfl as well as nbcuniversal implemented video encoding process for ondemand delivery·       completed rfps and erp vendor management coordinated and installed infrastructureand operations for consecutive super bowls professional experience to director it client services films operations and technical services west coast company name － city state responsible for overseeing theteam that provides technical support for westcoast operations technical services as well as universal pictures clientsboth domestically and abroad  thisincluded communications and support for endusers their applications and their computing devices  as director of client services i manage andoversee director team managers team leads team coordinators and technicalsupports analysts across the country and canada  worked to integrate dreamworks desktop andlaptops equipment as part of a billion dollar acquisition  oversaw broadcast team as well as postproduction  worked with digital rights and contentdistributions to director it client services nbc entertainment and tv production company name － city state responsible for overseeing the team that provides technical support for nbc entertainments nbc distribution universal cable productions and universal tv productions clients domestically and abroad as well as communications with end users for their computing devices and the applications that run on those devices i created an inventory control system to better track our assets as well as global naming convention for company assets manage businessaligned client services team which included technical lead team coordinator and data analysts maintain solid business relationships with vendors and original equipment manufacturers oems and internal chain of command communicated and provided biweekly update and monthly reports regarding overall health of client services support along with status of planned infrastructure changes which would affect our end user experience identified documented and maintained list of department leaders key business contacts with the application and infrastructure leaders of the company maintain solid application infrastructure client services and corporate relationships attended application staff meetings and function as a dottedline report for all responsibilities provided application leader with updates regarding key issues and workplace changes coordinated business communication with application and infrastructure projects and corporate initiatives with leadership and chain of command coordinated project responsibilities with infrastructure liaison and made decisions of project assignment and of ownership of each project investigated and communicated any adverse impacts to our infrastructure and systems due to upgrades or implementation of system changes coordinated and managed infrastructure and systemwide changes through workplace technology team hwsw upgrades security team pc patches enterprise services team emailidentity management and core computer team mostly networkfile related communicated on a frequent basis system health and any system maintenance down time to client services team business users application leader and infrastructures leader managed high priority issues and escalations with multiple user impact until problem ticket were closed and resolution communicated to stakeholders manage overall health of the queue by reshuffling resources wherewhen needed and intervenedreassigned tickets missing slas to technical lead oversaw and initiated workplace related projects with cs team including pcmac refreshes upgrades and maintenance microsoft office migrations upgrades to windows etc provided technical training plan and coordinated onsite courses for all cs analysts and technical leads monitored metrics including ticket service levels and customer satisfaction surveys created inventory control program for the company assets over saw workplace technology for tv productiondirector it services to director it services operation cio company name － city state i was brought in from disney as the first it person for nfl network when we started this company from the ground up i reported directly to the ceo i built and ran the company as department head for over years built it infrastructure and continued making improvements and technological advancements to what nfl network is today built out tv studio which consisted of multiple control rooms and sound stages setup post production facility and workflow managed and operate within departmental capital capex and operational opex budget parameters implemented encoding process and infrastructure implemented media managementi supported all facets of the operations for nfl network and nfl digital media which included nflcom all team sites and nfl fantasy football operations were located in culver city with multiple remote sites across the country which included lanwan computer servers telecommunications systems cisco voip telephone desktop computers laptop computers disaster recovery systems productions and remote operations system and infrastructure we were responsible for creating identification id badges for staff and vetted personnel security access to restricted areas and facilities set up digital video recording dvr security camera systems throughout the facilities i worked on it budget procurement and contracts for both production facilities in culver city and all remote facilities across the country we were the first major media production facility to use virtual private network vpn devices and voice over internet protocol voip over our various devices i was key and integral part of building from the ground up and in charge of the information and data systems infrastructure of the nfl network and nflcom we built infrastructure that can support engineering as well as business needs i cochaired business continuity and resilience services bcrs project for nfl as a whole to senior technical advisor executive support system implementation company name － city state i reported directly to the cio i started out as temporary helpdesk analyst i was hired on full time and was promoted from helpdesk analyst to analyst to lead analyst to supervisor to manager when abc moved from century city to burbank i was promoted to manager of executives support for disneyabc and eventually became senior technical advisor for abc tv as a manager of executive support i oversaw systems support analysts plus independent contractor for both east and west coast to support executives of disney abc television espn and touchstone as well as productions on a 24x7 schedule coordinate the over all system support process to ensure that all executives and productions computers function properly and personally provide services to top key executives of the corporation proactively researched implemented and supported leading edge solutions to ensure that disneyabc executives are on the cutting edge of technologies i was involved in procuring and providing personal digital assistants pds and blackberries cell phones to disney executives with login scripts lead efforts in diagnosing resolving and maintaining hardware software operating system network and backup recovery services for the enterprise i established standard operating procedures sop and corporate policies for use throughout the company interacted with clients and provided client surveys to ensure system support team provided quality services i had open communication with other departments such as local area networks lan services telecommunications department and emails support group to resolve any system support issues our personnel may be experiencing i communicated directly to cio on all operations and implementation personnel i oversaw corporate purchasing and asset management which included software hardware and computer equipment rentals prepare monthly system support activity and progress report for both east and west coast prepare departmental budget as well as long range planning when disney acquired touchstone i was there to facilitate the integration between the two companies and transition touchstone personnel to century city facility i spearheaded the migration of touchstones macintosh mac systems with pcs systems for business reasons touchstone had concurrent pilot mac systems running and rental computers being used in studio prior to the migration effort we supported all the various mac systems during migration effort until end user was fully migrated to pc based machines i was an integral part in planning preparing and designing the information systems infrastructure for the abc building when disney relocated abc network employees from new york and century city site to burbank i also was key integrator of espn bvtv and bvtv international into our corporate network the abc building housed employees i was on the committee when disney consolidated employees and hundreds of domains globally into corporate domains in active directory i was also present acquisition of abc family by disney i was an active member and technical consultant in the planning integration and migration of abc family tv from saban building in westwood to the abc building in burbank education master of science computer information systems university of phoenix － city state usa computer information systems bachelor of science electrical and electronics engineer california state polytechnic university － city state usa electrical and electronics engineer information technology infrastructure library itil foundation certifiedimplementing cisco unified communications manager part supporting windows exchange server enterprise edition commvault backupcorporate management trainingoperational managementconflict managementpreventing workplace violencediversity and inclusioncode of conductpreventing workplace harassmentprotecting creative contentprotecting company information skills apple dell ibm hp lenovo microsoft airwatchnetwork management tcpip lanwan dns das remote network multisite infrastructure architecture ipsec vpn sitetosite wifi network iptvactive directory microsoft exchange unified communications group policiesdisaster recovery dr business continuity data centers built and operations24x7 helpdesk desktop support operations telecomsoftware development life cycle sdlc ms sql my sql ms access share pointinternet intranetstrong analytical skills key performance indicator kpi metrics slavendor management vendor contracts negotiations procurement software licensingcapital and operating budget roi fiscal long range planningit compliance it security cyber securityrecruitment retention people management leadership team development training

patient advocate summary compassionate and professional  crisis specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy highlights exceptional organizational skills mediation state government background proficient in nims and ics  creative problem solver empathetic emergency response training natural leader excellent interpersonal skills accomplishments effectively manage caseloads of more than  clients at any given time with cardon outreach promoted to case assistant after months of employment with chippewa river industries received letter of recognition and letter of accomplishment from the mn doc warden for correctional excellence experience patient advocate november to current company name － city state created and maintained all patient accounts in mpower and updated the hospital on any progression in obtaining medicaid coverage educated patients about the different types of medicaid advocated for the patients on their behalf when working with the county to get medicaid coverage managed a caseload up to patients maintained patient privacy and confidential patient information case assistantjob and life skills coach july to november company name － city state reported and documented relevant information as it pertained to the clients behaviors and their well being to the job developer and dvr conducted comprehensive initial inhome and inoffice vocational assessments prior to first wraparound meetings documented all clients information including service plans vocational reports and progress notes conducted outreach advocacy and rehabilitative services for vocational cases and crisis intervention if needed taught clients anger management techniques relaxation skills impulse control social skills emotional coping skills and functional living skills for successful community employment and life skills created job coaching and presented to new and existing job coaches office administration specialist senior january to february company name － city state promoted to office administrator in in the oph prison education department supervised offenders within the education department and kept track of their disciplinepayroll proficient in the marcs and crystal reports databases drafted memos and letterheads for the education director using microsoft office administered tabe testing for offenders obtaining their gedhsed coordinated the reading is fundamental book fair for institution offenders as well as the offender graduation successfully learned the oph offender education channel media software designing a custom schedule for televised education lessons within the institution correctional officer july to january company name － city state enforced resident behavior management system and wrote incident reports for infractions following ics protocol employed deescalation techniques verbal commands and used physical and mechanical restraints to address unruly inmates implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public served as a new officer mentor member of the conflict resolution committee and a diversity instructor created the training module generations in the workplace using power point while a diversity instructor successfully completed the learning to lead training seminar and the only nonsupervisory staff to attend and complete this series promoted into two work out of class opportunities corrections manufacturing specialist and office administration senior during my time as an officer point of sale supervisor march to august company name － city state supervised up to teammates per shift analyzed sales transactions and reported them to sales manager received recognition from the shopko ceo for providing excellent customer service education sociology leadership studies present fort hays state university － city state minor leadership studies aas criminal justice rasmussen college － city state criminal justice fema is supervisor eeo course certification ics for hospitals fema minnesota department of correctionslearning to lead certificatepart one of the departments supervisory course skills public relations case management client advocacy community service disaster responder american red cross altoona wi northwestern region january to present currently training via online for disaster relief certification child adocate turning point domestic abuse shelter river falls wi march to june   worked with children of domestic abuse situations led circle groups for children to years old ​

senior investment banking sales analyst summary to obtain a sales position utilizing my sales leadership consultative and strategic thinking strengths experience senior investment banking sales analyst may to current company name － city state quota attainment outside sales of investment banking solutions including financing mergers and acquisitions closed over million in strategic investment banking solutions to the renewable energy vertical strategically partnered with investors developers businesses and municipalities to close and accelerate deals project managed entire sales cycle from finding and qualifying the opportunity to securing financing and government incentives to reviewing due diligence and closing the deal collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management investment banking sales analyst february to may company name － city state quota attainment outside sales of investment banking solutions including financing mergers and acquisitions closed over million in strategic investment banking solutions to the renewable energy vertical strategically partnered with investors developers businesses and municipalities to close and accelerate deals project managed entire sales cycle from finding and qualifying the opportunity to securing financing and government incentives to reviewing due diligence and closing the deal collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management investment sales analyst january to february company name － city state quota attainment responsible for building maintaining and sales related to a million managed reit hedge fund conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships created detailed reporting and compliance reporting including financial statements and fund performance implemented global investment sales and performance standards across the firm registered investment representative march to january company name － city state quota attainment responsible for assisting in sales and research for multiple hedge funds created weekly portfolio attribution reports based on asset type and reit operating sector to assist with securing new clients enforced compliance of internal code of ethics supported portfolio managers investment thesis by analyzing and concluding that reit preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter surveyed over properties and projected revenues for future performance outside sales representative june to april company name － city state responsible for booking over 100k in revenue fullservice tour operator specializing in trips to mexico as well as college football game day trips arranged travel for over clients and successfully negotiated multiple sales and marketing contracts door knocked and walked up to people to drive sales financial analyst december to january company name － city state created million real estate development proposal for a multifamily residential community in san antonio created an assetlevel proforma and financial model to achieve target irrs of or better competed and defended proposal in the national nahb competition in las vegas education bachelor of science finance december arizona state university wp carey school of business － city state gpa magna cum laude deans list tempe diablos scholarship recipient finance magna cum laude deans list tempe diablos scholarship recipient interests endowment fund chair outstanding graduating senior raised over dollars through fundraising and business sponsorships participated in numerous community service events like habitat for humanity project cure and ronald mcdonald house president barack obama scholars program mentor student mentor to president obama scholarship program recipient skills acquisitions closing contracts credit analysis clients due diligence equity financing financial financial statements funds government investment banking marketing mergers outside sales proposal real estate reporting research sales san strategic type additional information delta sigma pi endowment fund chair outstanding graduating senior raised over dollars through fundraising and business sponsorships participated in numerous community service events like habitat for humanity project cure and ronald mcdonald house president barack obama scholars program mentor student mentor to president obama scholarship program recipient

associate manager of design 𝐖 michellehongsquarespacecom work history company name designer city state current • private label cad illustrations for a manufacturer who produces for stitchfix • piece fw sweater collection for la mamba apparel vendor sells to urban outfitter and dillards • month termabout pieces completing light sweaters outerwear tops dresses jumpsuit and bottom designs for sprsmr cozy co apparel domestic manufacturer • piece in house loungewear cad artist for a manufacturer who caters towards anthropologie company name associate manager of design city state coordinate partnership between joa and dba marketing agency to help create the last collection for influencer chriselle lim lead designer of the chriselle lim collection for spring and responsible for merchandising and presentation identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints work closely with the creative director to ensure top quality product and cater design towards clients demands establish relations with the director of sales to discuss project feasibility and budget costs  managed all aspect of project coordination including creation of mood boards sourcing fabrications and actively involved in fitting sessions with technical team successfully led project scheduling and budgeting to be exclusively sold to nordstrom bloomingdales and shopbop company name import designer city state company name associate designer city state company name assistant designer city state company name assistant graphic designer city state skills computeraided design cad product development sales and marketing project management motivated team player excellent work ethic education fidmfashion institute of design merchandising city state bachelors fashion design accomplishments increased joas revenue in by during the magicproject show and la market week in regards to cohesive teamwork with senior designer upon promotion successfully created chriselle lims collaborative spring collection with joa from start to finish which was exclusively sold to nordstorm shopbop and bloomingdales

sales associate summary i have been with ibc for nearly a year and i am looking forward to continuing my carreer as the sales lead for the moore branch i am determined to help my branch continue to grow and i am excited to continue to develop our tellers and sales associates into outstanding motivaded and productive ibc employees i tried my very best to make sure our customers were satisfied and had a great experience at our dealershipmaintained a positive attitude throughout the day despite any difficult situations that may have presented themselves experience to current sales associate company name － city state i am responsible for opening all types of accounts personal and business and collecting all the required documentation for those accounts i am also responsible for ensuring that all proper documents are signed scanned and saved to the appropriate systems i perform routine maintenance on all accounts i prepare consumer and small business loan applications complete with all supporting documents and send them to the appropriate loan liason i prepare legal document review forms along with anyall supporting documents death certificates marriage licenses trust documents wills etc and send them to our legal department for review after i hear back i reviseclose the account needing legal review i often need to determine if an account may need a fraud hold placed on it and submit the proper paperwork i make answer and return phone calls and help customers with whatever they may need issue and deactivate debit cards on a daily basis based on a customers needs i am responsible for our vault procedures here at our branch i help balance sell buy ship money inout accommplishments i have reached at least bronze performance every month often reaching silver and gold i am responsible for the day to day activity that happens inside the branch i received recognition for being a top performer during the second quarter of i have helped moore branch perform at bronze being the only sales associate in the branch and without even having a manager i am able to navigate precision horizon outlook ims dx enterprise elan and any other website or system we use here at ibc to assistandwarranty administrator company name － city state conduct all payment transactions for the service department submit warranty claims send out invoices and bills to third party repair shops receive payments and reimbursements send all service reminders via email complete check out of rental cars scann all records into the database order and deliver lunch for all employees and customers on saturdays answer all phone calls directed to the service department set up service appointments advise customers when their vehicles were ready for pickup communicated with the mechanics and service advisors frequently in order to help the days run smoothly and to help accomplish the work needed to be done to company name － city state greet parents with a smile and a warm inviting attitude direct children to the appropriate place make sure heshe is happy and comfortable sort through backpacks and homework and notes that have been sent by parents or paperwork that has been returned to the teachers and distribute the things where they need to go keep the classroom clean and organized take inventory of the classroom supplies and order more when necessary submit and distribute book orders and fundraiser information type and send all correspondence to parents as needed plan activities for the week make sure to have one on one time with each student every day substitute in the front office as needed answertransfer calls take messagestake messages receive money and keep record of ittype newsletters for the school any other needs that may have to be taken care of accomplishments learned patience kindness and how to stay organized focused and calm under pressure i feel that my greatest accomplishment at fumc was the positive impact i had on my students and their parents lives there is no better feeling in the world than to know that you have made a positive difference in someones life education and training may high school diploma madill high school － city state graduated in the top of my classcaptain of our drill teampresident of the high school show choir jan elementary education ardmore higher education center － city state elementary education unfortunately did not receive a degree i withdrew from classes to take care of my grandmother work history company name skills balance book database debit documentation email forms front office ims inventory legal notes money outlook enterprise newsletters sales take messages phone type website additional information

consultant summary resourceful marketing manager accomplished in all aspects of program and project management contentcollateral development webonline marketing including web development and design social media and sem selfstarter skilled at analyzing market trends and customerstakeholder needs to develop and manage highlyeffective programs and campaigns team player with strong ability to communicate effectively with technology and business audiences highlights web marketing product marketing event marketing marketing corporate communications web content design creativecollateral design development management japanese localization accomplishments organized and coproduced japans first largescale multimedia event digital bein tokyo collaborating with verbum inc and idg japan and delivered a short keynote at the event in japan translated legal care for your software by daniel remer and jaws maui by charles lyon which were successfully published in japan wrote and published articles in publications both in the us and japan increased company revenue by million each through oem marketing programs and account management at go and 3com experience consultant to current company name city state consulted for firms including customers matter panasonic usa vs technologies and uniforce sales engineering my services included programproject management market research event manage website design development contentcollateral development and management event management public relations japanese localization and management successfully launched new company website and raised the companys visibility in the market for uniforce sales engineering by developing architecture ui content and managing the backend development with an agency business development director to company name city state successfully opened companys first operation in the us identified developed and evaluated business development and marketing strategies based on company objectives and market trends successfully raised company visibility increased sales by with marketing programs and developing new english website including architecture content ui and php pages us business development manager to company name city state developed and implemented business development and marketing strategies for machine vision products successfully established visibility in the market through events ads and updating company website director north asia marketing to company name city state developed budgeted and implemented marketing plans for china japan and korea managed japanese localization of company website successfully supported all country managers and channel partners in exceeding revenue goals through these marketing programs consultant to company name city state consulted for firms including sybase sap claris apple fractal design corel national semiconductor j dun bradstreet j pacbell at t and intelligard emc my services included programproject development management account management event management public relations and corporate communications collateral design development and production and japanese localization successfully assisted pacbell in rolling out new dsl marketing campaign by setting up telemarketing infrastructure successfully launched corporate identityat press events for national semiconductor japan successfully managed a product launch event for dun bradstreet japan identified and successfully recruited channel partners for fractal design successfully launched new products in japan through a variety of events and programs including localization for sybase japan oem program manager to company name city state developed and managed marketing strategies and programs for each oem prospect successfully sold oem licenses to prospects and increased company revenue by million assisted with japanese localization of presentation and manual japan marketing manager product manager to company name city state successfully launched open for macintosh by developing and implementing mrd and integrated marketing plans as product manager collaborating with japan country manager on japan business development developed and managed marketing programs for channel partners and oems successfully assisted country manager in selling million oem license successfully assisted ceo in identifying and recruiting the first ceo for 3com japan education bachelor business and english literature aoyama gakuin university city japan business and english literature marketing principles technical marketing market research html at uc berkeley extension capublic relations event management at san jose su extension caweb design adobe cs css javascript business law accounting at foothill de anza jc ca skills contentcollateralweb design with adobe creative suite html css javascript php client ms office japanese linguistics and localization with sdl tool

media services coordinator summary lifelong san antonio resident dedicated and technically skilled professional with a diverse background strong people skills team player highly organized excellent collaboration and communication skills ability to multitask and adapt well to change excellent in resolving employer challenges with innovative solutions systems and process improvements proven to increase efficiency customer satisfaction and the bottom line highlights proficient in microsoft office applications quick books pro google toolsapps for education type wpm key by touch with accuracy html5 css basic php adobe creative cloud techsmith relay camtasia snagit web research skills web tools videoweb conference skills mass deployment and configuration of ios device skills clear understanding of project cost excellent customer service skills strong analytical collaboration communication written organizational and multitasking skills accomplishments led the development of inventory control metric system decreased the number of issues in an electronic classroom by developing metric system of technology issues experience media services coordinator to current company name city state responsible for all accounting and financial functions ap ar pr glbank reconciliations and monthend closing prepare financial reports track travel purchase departmental supplies upkeep of office equipment assists director in budget planning based on asset tracking and depreciation of capital equipment responsible for the tracking of a number of expense accounts for construction projects supply and expenses grants and one time initiative budgets responsible for reviewing and processing contractor draws in a timely manner ensuring all services and supplies have been rendered purchaser for all av classroom technology equipment monitor and troubleshoot av technology classroom issues at a tier ii level dispatch technicians as needed responsible for the upkeep of helpdesk ticketing systems assist the director and audio visual classroom technology designproject manager in various special projects as well as provide technical support for video conferences webinars and various other multimedia services assist in the management of technology in newly designed and commissioned classrooms deploying tablet touch controls and similar multimedia equipment serve as the lyndacom campus administrator prepares monthly statistical reports for vp cito and director coordinate all av equipment delivery set ups for tu community events and visiting group events responsible for hiring and managing the evening supervisor as well as student workers process payroll in a timely manner approve vacation sick leave coordinate staff schedules and training lead social media journalist for the clt coordinate departmental tours new student faculty orientations responsible for the upkeep of av inventory demonstration of av equipment for checkout upkeep of 3d printer provide technical training and support for the 3d printer credit manager billing coordinator to company name city state responsible for accounts receivables and month end closing duties responsible for all group billing of accounts generating over 300k in revenue customized invoicing responsible for all credit card transactions and handling disputes responsible for all aspects of direct billing credit references and collections and other city ledger accounts conduct monthly credit committee meetings prepare monthly writeoff report assist controller and assistant controller in developing implementing financialoffice policies work closely with sales catering managers to ensure all client billing requests are met responsible for implementing managing new technology and trouble shoot common accounting issues developer to company name city state office manager leasing manager office manager and leasing manager for property management firm responsible for all accounting and financial functions ap ar pr glbank reconciliations and monthend closing assistant project manager for construction of newly developed properties monitor jobsite procured material and receiving and warehousing functions ensuring materials are purchased in accordance with project technical specifications manage subcontractor administration review and execute contractor draws and change orders oversee the administrative systemsoperations of the office including interviewing hiring and managing staff implementing managing new technology prepare and review of all trusts power of attorneys leases title commitments and other miscellaneous mortgage loan and real estate legal documents monitor and maintain all employee personnel files including payroll maintain good customer relationship with tenants coordinated property tours of commercial and residential properties first point of contact to handle tenant inquires and complaints responsible for rent rolls pay or vacate notices lease renewals rent increase notices market rate analysis heavy calendar scheduling events and meeting coordination and travel arrangements for owner education associate of applied science digital media northwest vista college present northwest vista college associate of applied science concentration in digital media presentations international programs presentation to assist international students with various skills such as payroll deposits obtaining social security card obtaining campus employment etc skills accounting reconciliations closing procedures ap ar bank reconciliations gl payroll project manager public relations property management scheduling travel arrangements budget correspondence billing credit credit card reconciliations change orders interviewing leasing office manager helpdesk ticketing system and reporting inventory process payroll purchaser technical support training customer service excellent customer service skills highly organized microsoft office ms office quick books pro receptionist team player typing very organized

office manager career focus exceptionally organized and efficient office manager with over years experience in the office environment seeking a challenging role in a dynamic organization summary of skills as400kronosanososcerner as well with proprietary software for data entry and retrieval update and maintain customer data skilled with microsoft office and quickbooks pro accomplishments reduced office expenses by finding smarter solutions for vendors suppliers and services professional experience to current office manager company name － city state assisted with designing information and operational support systems worked quickly and efficiently with minimal oversight to accomplish assigned duties accurately processed data validation and transmission for weekly semimonthly and sales payrolls monitored daily banking transactions maintained annual and monthly budgets compiled financial accounting and auditing reports and tables for cash receipts expenditures accounts payable receivables and profits and losses reviewed investigated and corrected errors and inconsistencies in financial entries documents and reports obtained information by contacting appropriate personnel or patients scanned incoming documentation consolidated diverse medical records followedup with insurance companies and individuals to resolve discrepancies maintained complete confidentiality in accordance with organization and legal requirements kept department clean organized and professional maintained compliance with all hospital and government regulations conceptualized and implemented new and more efficient filing system created annual goals objectives and budget and made recommendations to reduce costs served as liaison between management clinical staff and the community administered directed and coordinated the activities of the agency actively maintained uptodate knowledge of applicable state and federal laws and regulations jumped in to fill gaps for on call rotation when necessary provided thorough supervision for daytoday operations of facility in accordance with set policies and guidelines worked with state clients and stakeholders to shape procurements and identify opportunities for value added services closely monitored competitor activity legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond revised policies and procedures in accordance with changes in local state and federal laws and regulations contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses observed strict confidentiality and safeguarded all patientrelated information planned organized supervised and provided assignments for nursing technical office and biomedical staff managed an average of number employees each shift reviewed and approved time cards for processing by payroll department routinely evaluated the overall resident care within the facility and diligently enforced high standards incorporated evidencebased care into practice environment to ensure high quality care for patients and their families fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines monitored infection control procedures to ensure facilitywide health and safety effectively served as an advisory resource by providing patientfamily experience expertise effectively served as an advisory resource by providing patientfamily experience expertise developed and arranged continuing education opportunities for all staff to increase knowledge and skills analyzed facility activities and data to properly assess risk management and improve services kept abreast of advances in medicine computerized diagnostic and treatment equipment data processing technology government regulations health insurance changes and financing options made recommendations to improve technical practices to current secretary company name － city state responsible for coordinating patient activities with nursing staff physicians and other hospital personnel and departments time clock entries to scheduling staff company name － city state transferred legal paper files to electronic cd redacted confidential information from legal documents to pharmacy assistant company name － city state assist pharmacist in filling and dispensing prescriptions to customers order and stock drugs supplies and over the counter merchandise enter and update patient records and inventory prepare and process thirdparty insurance claims process invoices and construct accounting entries electronically via inhouse system as400 to lifeguardswim instructoraquatic fitness trainer company name － city state certified in first aid cpr lifeguard training and pool operations alertly identified and reported emergency situations calmly talked with the victims while coordinating emergency response watched over pool and checked chemical readings conducted aquatic aerobics for elderly and arthritic adults provided critical information to emergency service departments as part of operations to bank teller company name － city state processed daily transactions for personal and commercial account holders provided excellent customer service utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services education associate of applied science business administrationaccounting raritan valley community college － city state professional affiliations the american health information management association ahima skills key accounting as400 calculators cd cpr excellent customer service customer service data entry fax machines filling first aid general office insurance inventory process invoices kronos legal legal documents microsoft office nursing personnel copiers quickbooks pro sales telephone