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FREELANCE GRAPHIC DESIGNER Highlights web & print design skills & software Visual Elements - Image/Photo Layout, Typography, Color Management Image & File Prep - Retouching, Resizing, Formatting, Packaging, Press Check, Software - Adobe Creative Suite (Photoshop, In Design, Illustrator, Acrobat, Creative Cloud) Tumblr, Square Space, Word Press, Basic HTML & CSS Microsoft Office (Word, Excel, Power Point), Outlook, Mac OS 10.11, Experience Freelance Graphic Designer 05/2016 － Current City , State Influential graphic designer for a high-end jewelry company in New York City where I brought originality, curiosity, enthusiasm, accountability and grit to the table everyday for nearly four years Started my own jewelry company called WYNDesigns out of college. The brand encouraged women to "wear their name proudly." GIA Accredited Gemologist Professional Played an instrumental role in the development of the Rollins College Women's Lacrosse Program, Captain Senior Year Website: www.lgoodwyn.com Rollins College Portfolio: http://www.blurb.com/ebooks/574209-envision-art design experience Created an icon logo for Evolve. Space, a company that provides open space environments where professionals and organizations can work, build and pursue their visions and missions in a modern, collaborative space. Working directly with the founder, I successfully brought his vision to life, providing him with a multi functional icon fit for different web and print scenarios. Graphic Designer & Assistant 04/2012 － 01/2016 Company Name City , State Lead graphic designer for the company's Madison Avenue Jewelry Boutique, owned by New York City Philanthropist Ann Ziff Produced all advertisements, exhibition invitations, and marketing materials, executing multiple simultaneously under demanding deadlines. Ran and oversaw the production process for all of the print & web projects listed above, executing multiple jobs simultaneously under demanding deadlines. Worked individually as well as collaboratively with the boutique manager, offsite art directors, producers, photographers, and printers. Presented all assets to the boutique owner in a clear and professional manner. Organized photo shoots, prepared pieces and their respective set ups prior to shoot, directed the photographers on product placement/layout during each shoot Updated and maintained the boutique's website and social media outlets (Instagram, Facebook, Twitter, Yext) As Event Coordinator, I managed logistics with offsite organizations cohosting each event, coordinated caterer, decorations, and handled rsvp lists Ran all jewelry production fabrication, and oversaw the shipping of raw materials and repairs for Tamsen Z Frequently communicated and assisted with boutique cliental directly, conducted and directed store inventory; updated jewelry database (Gemini) Handled all gift purchases and distribution for family, friends, clients, and members of several philanthropic boards, which included The Metropolitan Opera, Lincoln Center, and The Metropolitan Museum of Art Assisted with personal correspondence (edited Met Opera acknowledgement letters written on Ann's behalf and communicated these revisions to their development office), mail and phone management, scheduling, travel arrangements, all of which required excellent verbal and communication skills Owner & Designer, WYNDesigns (october 2011) Designed and sold bespoke key chains for the line, which I created and managed. Sold work at Amethyst, a jewelry boutique in Bethesda, Maryland. Donated pieces to charity auctions, such as the Children's Hospital Holiday Gala in Washington D.C. Experienced with sketching, hand sawing, welding, soldering, annealing, forging, bezel setting, sanding and polishing. 11/2011 － 03/2012 City , State Handled custom client orders, worked with customers, assisted with trunk shows, updated the website, created beaded jewelry for boutique. Education 2011 Bachelors Degree : Rollins College - Studio Art City , State GPA: GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma Studio Art GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma 2013 Gemological Institute Of America Completed courses in Jewelry Essentials and Colored Stone Essentials, Diamond Essentials 92nd Y, New York City (may 2010 University of Edinburgh: College of Art City , Scotland Completed courses in Metal Sculpture and Wire Jewelry, summer program 2009 Rhode Island School of Design City , State Completed Introduction to Metal Jewelry course, summer program Skills Adobe Creative Suite, Acrobat, Photo, Photoshop, advertisements, Art, Avenue, C, Color, com, communication skills, CSS, client, clients, database, functional, graphic designer, http, Basic HTML, Illustrator, Image, inventory, Layout, letters, logistics, logo, Mac OS, marketing materials, materials, Excel, mail, Microsoft Office, office, Outlook, Power Point, Word, Packaging, Press, print design, printers, repairs, scheduling, Sculpture, shipping, sketching, soldering, phone, travel arrangements, Typography, vision, Website, welding, written

DESIGNER

MARKETING SPECIALIST GRAPHIC DESIGNER Professional Summary Accomplished, creative marketing professional with proven success in graphic design, corporate marketing communications, project and event management and print production management. Recognized for the ability to perform multiple tasks at one time while meeting multiple client needs, completing projects efficiently and within or under budget, and having a high attention to detail. Respected for always setting and meeting high quality standards, being a team player willing to do whatever is needed to get the job done, and building and maintaining honest and loyal relationships. Seeking creative position that will allow me to use my creative abilities and business acumen to bring a brand to life. Core Qualifications Adobe Photoshop, Illustrator and InDesign as well as Microsoft Office programs Powerpoint, Word and Excel. Areas of knowledge and expertise include: Art Direction (design, illustration, photography) Corporate Brand Strategy Graphic Design (proficient in Adobe Creative Suites) Corporate Marketing Communications Creative Print and Digital Content Development Event/Trade Show Management Print Production Management Project Management Experience Marketing Specialist Graphic Designer January 2005 to January 2016 Company Name － City , State Managed strategic direction of corporate brand strategy and creative design for all marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing and training materials. Selected Accomplishments: Drove the process and implementation of the corporate brand strategy throughout all communication avenues and to all target audiences including extensive network of dealers (35 Dealers/250 locations) to maintain brand consistency while increasing brand awareness. Developed and designed all corporate marketing communications including art direction of illustrators, photographers, copywriters/journalists, printers and industry agencies to ensure on time and on budget campaigns. Annual printing budget: $300,000 with an annual increase of 15%. Developed integrated marketing and branding campaigns for all internal corporate meetings and events. Attendance ranging from 10 to 1,000. Marketing budgets ranging from $500 to $250,000. Integrated and managed an on-line literature ordering system increasing the visibility and accessibility of product sales collateral. Includes 150+ skus. Average of 35 orders per month. Built and maintained integral relationships with counterparts at Wirtgen Group headquarters in Germany as well as other Wirtgen Group subsidiaries throughout the world establishing trust and easing overall communications. Coordinated and implemented an on-line registration process for training curriculum that automated the registration process allowing for data collection and reporting of over 9,000 registrants a year. Trained additional employees to implement and maintain the ongoing training schedules/changes. Owner January 2001 to January 2005 Company Name － City , State Selected Accomplishments:. Conceptualized and designed marketing collateral, public relation campaigns, website, advertising, and press releases resulting in an increase in fan base, ticket sales and sponsorship acquisitions. Managed all day-to-day activities including budget planning, hiring of staff, player relations, tryouts, game day operations and merchandising. Finished with winning records in all four seasons including conference title in 2001 and undefeated season, conference title in 2005. Art Director January 2000 to January 2001 Company Name － City , State Established the design department to facilitate integrated marketing communications for increased brand awareness and sales to consumers. Designed and directed the production of fundraising catalog including multiple versions with variable information specific to desired industry. Art Director January 1997 to January 2000 Company Name － City , State Effectively grew design department client base by 20%+ within the first year due to design skills, concept abilities, client relations and vendor management. Established and maintained design clientele throughout three years with company. Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group and Bonnaroo. PIAS Awards: Best of Category, Award of Excellence and Award of Merit. Graphic Designer January 1995 to January 1996 Company Name － City , State Member of a four person marketing team responsible for design of all marketing material, advertising and packaging for clipper division. Selected Accomplishments: Designed international, multi-language packaging. Trained all incoming designers. Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 to January 1995 Company Name － City , State Manufacturer and distributor of personal care health and beauty products for the store brand industry. Member of an eight-person design team responsible for all corporate marketing material as well as designing personal care product packaging for various US and International clientele. Selected Accomplishments: Piloted the "Traveling Artist" program resulting in an expedited design approval process. Designed multi-language personal care packaging and promotional material for companies such as Walmart, Walgreens and Kroger as well as various international companies. Designed corporate newsletter, presentation slides, sales brochures and POP displays. Promoted multiple times within my tenure. Education Master of Business Administration : Marketing , December 2016 Belmont University, The Jack C. Massey Graduate School of Business － City , State GPA: GPA: 3.86 Marketing GPA: 3.86 Bachelor of Science : Graphic Design The University of Cincinnati － City , State Graphic Design 5 years of work experience with degree. Professional Affiliations Marketing Collateral Chairperson for Wirtgen America Charity Golf Classic benefiting the T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson for Franklin Wine Festival benefiting Big Brothers Big Sisters of Middle Tennessee ­ 2008-2013 Member of Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member of and Co-Coach for Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995 Skills acquisitions, Adobe, Adobe Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website

DESIGNER

FREELANCE GRAPHIC DESIGNER Summary Accomplished Graphic Designer with over 15 years experience in graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager, photography, web ad and logo design, etc. Excellent communication skills Effective problem solver and multi-tasker *4-color separation, fake color & digital photography Research and edit material for final publications *Detailed oriented, always met deadlines Proficient in organizing & monitoring large projects *Effective Spanish translator and interpreter Excellent customer service and team player Highlights Mac & Windows platforms Hardware: Scanners, laser & inkjet printers, and large format color poster printers Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8, MS Office and Visio Professional. Adobe Flash CS5.5 animation certification. Cameras: 35 mm and digital cameras: Canon Rebel Xti and Sony F828 Typing: 80 Experience Freelance Graphic Designer 09/2008 to Current City , State Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc. Fine Artist City , State Commission work in 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) and 3D (functional and decorative pottery and clay sculpture in cone 9 and raku). Visual Merchandising Manager 10/2004 to 08/2008 Company Name City Created marketing campaigns to launch new products or services or to promote large annual events; such as: wine festivals, fashion shows, book signings, celebrity meet and greets, etc. Ordered computer hardware, office supplies, graphic tools and materials. Conceived, initiated and developed original designs, concepts and visual layout to create several publications, exhibits, presentation materials, using stock photography, own digital images taken with digital cameras and illustration by selecting appropriate typography, size, paper stock, weight and color to print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads and pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc. to promote several in-store events, programs, sales, book signings, fashion shows, and large community events: wine festivals, book signings and celebrity meet and greets. Contacted and maintained excellent business relations with local print shops, vendors, community leaders, public affairs office. Possessed full knowledge of required print shop forms; such as: single item, hot shop, and weekly, quarterly and monthly requisition forms. Proficient with print shop guidelines, including time requirements and layout presentations for camera ready artwork. Remained abreast of the technical characteristics of reproduction processes; such as: offset and screen printing, mechanics of cropping, scaling and reproduction costs. Katia I. Miller Page 2 Key Accomplishments: Implemented a new initiative by designing and creating historical panels for the Air Force and Marines Military Clothing Stores (MCSS) in Okinawa. New initiative was implemented in the Pacific Region. Successfully reached my goal by reducing office expenses to 33.33% in 2007 versus 2006. Visual Information Assistant 04/2000 to 05/2004 Company Name Provided expertise in graphic design and marketing strategies to promote programs and events for 19 facilities on base. Prepared, edited and coordinated the editorial design and layout of our weekly 319 Force Support's activity page "Northern Highlights" a 4-page insert for the base newspaper, "The Leader". Collected events and programs information from facility managers, edited and designed the layout of our monthly 2-color, 8-page brochure, "The Guide". Assigned by Base Commander and 319th Services Deputy Commander to design color logos for base annual winter and summer bash. Education Las Vegas, NV, Adobe CS5 Certification 07/2013 LV PITA Professional Institute of Technology BFA : Visual Arts 05/2000 University of North Dakota Walton Community College City , State GPA: GPA: 3.80 Visual Arts GPA: 3.80 AS : Graphic Arts Technology 08/1993 GPA: GPA: 3.55 Graphic Arts Technology GPA: 3.55 Languages Spanish: Read, write, speak fluently, and translate *Black & White/Color digital and traditional photography Interests Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Additional Information AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001. VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: "ArtRageous Event", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Skills 3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page

DESIGNER

SENIOR INTERIOR DESIGNER Highlights Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch- Up. Accomplishments 5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued.. V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services. Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm. Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes. Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs. Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication. Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center. Experience SENIOR INTERIOR DESIGNER Feb 2012 to Jul 2015 Company Name Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning. Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors. Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules. Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff. Selected appropriate interior finishes and furniture. Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out. Company Name Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations. Private residences in Bermuda/St. Kitts: custom millwork design, furnishing, purchase management. SENIOR INTERIOR DESIGNER Nov 2006 to Jul 2010 Company Name Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design. Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies. Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base. Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams. Remained up-to-date with project parameters including building Codes, budgets and schedules. Education Bachelor of Fine Arts , Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City , State Interior Design NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785 Professional Affiliations ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP Skills administrative, Acrobat, Adobe Creative Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit

DESIGNER

BRANCH MANAGER/FLORAL DESIGNER Summary Branch Manager driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer service. Highlights Effective leader Staff training/development Customer targeting Conflict resolution Deadline-oriented Up-selling techniques Client account management Budgeting and financial management Consistently meets sales goals Cash flow management Inventory control Microsoft Outlook Word and Excel Experience Branch Manager/Floral Designer July 2012 to Current Company Name - City , State Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiency Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Stocked and replenished merchandise according to store merchandising layouts. Maintained established merchandising standards, including window, sales floor and promotional displays. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Supervised and directed all merchandise and shipment processing. Reduced and controlled company expenses by preparing a daily purchasing budget. Bi-Lingual Customer Service Representative January 2010 to September 2011 Company Name - City , State Assisted Spanish speaking customers with customer issues including medication orders, refills, and also calling to remind the patient of upcoming refills that are available on their account. Explanation of insurance benefits and verification of medical supplies to ensure the facility is operating within the limitations of the law. Production based environment with quotas to meet daily, weekly, and monthly-Very demanding and fast-paced environment. Data entry, problem solving, critical thinking, and interpersonal skills were required for this job position. Credit Card payments processed over the phone if patient wants to pay for medical supplies out of pocket, for issues surrounding coverage or lack of availability of the specific supplies. Customer Service Representative January 2009 to January 2010 Company Name - City , State Assist customers with verification of insurance benefits, data entry, acting as the patient advocate while assisting case managers with daily case load- the environment was a production based environment. Making outbound calls and receiving inbound calls to involved parties including: Doctor's offices, pharmacies, medical providers, patients, etc.. The purpose was to identify and obtain benefits, referrals, and doctor's authorizations. Act as the patient advocate by making sure that facilities followed through on all promised activities and processes to ensure the patient is helped and satisfied with the level of service provided to him/her on a daily basis. Data entry, customer service, punctuality, interpersonal skills, critical thinking and being an organized self-starting problem-solver was required for this position. Customer Care Specialist October 2005 to January 2009 Company Name - City , State Call-center environment, answering 200+ calls per day constantly- fast paced and demanding call center environment. Performance measured based on metrics and employees had opportunities to earn bonuses- Quota's and production standards were set in this position. Assisted medicare customers by reviewing verbal and faxed requests for providers and partners for providing support to the healthcare plans and providers regarding authorization requirements and customer prescription coverage. On occasion assisted the MA/PDP Appeals department. Navigated through the PA Hub and Argus to assist medicare customers with getting medication and resolving issues keeping patients from obtaining their medications. Processed Excel Grids for Caremark Specialty Pharmacy via email at least three times per week. Ran pharmacy claims in CAS; investigated approval or denial dates on medications. Trained new employees in CCP2 system, explanation of processes and procedures to anyone visiting the facility. Floral Designer/Sales October 2000 to October 2005 Company Name - City , State Designed floral arrangements on a daily basis for customer demand, assisted customers in choosing the product that best fit their specific needs. Ability to prepare accurate cash reports including bank reports and also opening and closing the facility on several days out of the week. Sales, the sales in this position were required and compensation was based on commission set up by the company. Customer service and interpersonal skills as well as problem solving and critical thinking was required in this position in order to make sure customers were satisfied and willing to continue bringing business to the organization. Education Bachelor of Science : Business University of Phoenix - City , State Business Business Managerial Skills Certificate : Business , 2002 AAFET - City , State , US This program was a 12-month long program and I received a certificate of completion for the business and managerial skills learned and obtained over the year of attendance. Skills Over 20 years of Customer Service Experience. 3 years in Branch Management position with 2 permanent employees (also to include 2 or 3 holiday employees and drivers). Talented multi-tasker Exceptional time management skills

DESIGNER

FREELANCE WEBSITE DESIGNER Summary Marine Corps trained leader and business development specialist. With an extensive background in many facets throughout the operational side of a business, I always seek out ways to assist and improve my teams training and overall performance. I have in 12+ years of experience in website development, internet research and seo, 4 years experience in purchasing, training, and supply chain control for the military, 15+ years in b2b/b2c sales, business loan brokering, and real estate investment training. I bring with me an impeccable work ethic, thanks to my time in the Marines, to ensure an exemplary outcome to all goals that my position requires. Experience Company Name City , State Freelance Website Designer 09/2012 to Current Specialized in cold calls to business owners looking for a web designer or online marketing manager for their businesses online presence and marketing necessities. Focused on sales for websites, and website development, logo designs, and online marketing services/materials on a remote independent contractor for hire basis. Cross selling of widget applications and installation assistance for current and newly designed websites, with tracking links for lead development and follow up. Sales and creation of ads, back links, marketing promotions on sites such as Twitter, Facebook, and Foursquare, and consistently generating new ideas to ensure above average marketing results. Over 10 years experience with internet based web designing, marketing, SEO, PPC, social media networks, and analytic research, as well online presentations, web research, email response handling and customer support. Company Name City , State Account Manager 08/2013 to 05/2014 Contacted Prime Military Defense Contractors, Contract Managers, Small Business Liaison Officers, Purchasing Managers, and Buyers on a daily basis. B2B development calls at an average of 150 outbound calls a day. Obtained Request for Quotes, Bids, and Information requirements for the procurement of capacitors, electronic components, semi conductors, hard to find parts, and commercial off the shelf items. Created and sent out mass marketing campaigns via email, social media, LinkedIn, and newsletter distribution. Developed ongoing business ­ supplier relationships on a daily basis for the securing of future requirements. Signed the company up on a daily basis with 10 new supplier diversity portals for automated submissions and receipt of requirements. Company Name City , State Owner / Senior Business Consultant 04/2006 to 09/2012 Responsible for lead development through self generation of internet marketing campaigns, b2b cold calls, relationship development, live networking and referrals from sales. Reviewing of business credit standings and personal credit reports, as well as additional financial documents in order to properly obtain lines of credit for the businesses needs. Created professional relationships with lending institutions in order to accelerate the processing of the applications in a swift and efficient manner. Utilized proper demographic research in order to establish a target market for the promotions that certain financial institutions we lending for. Established a working network of lenders and brokers for lending submission through internet applications. Follow up calls for renewing loans and cross selling of additional products for the continuing relationship with current and past business owners and clients. Company Name City , State Senior Investment Advisor 11/2002 to 04/2007 Called current client list daily for cross sale of additional education training programs and collecting on current program balances. Selling additional trainings for students looking to advance their education, Sales for my department (9 sales reps) reached over $8.4 million in 2006. Collection responsibilities for outstanding balances owed on unpaid tuition's, Collections for my department (9 reps) in 2006 reached over $32 million. Traveled extensively to for presenting materials to students of higher level trainings in order to ensure up sells from current training and membership programs. Advising on all aspects of investment deals such as foreclosure, wholesale, lease options, owner financed, rentals, mobile homes, land development, for sale by owners, new construction, and rehabs. Fiscal Chief / NCOIC. Company Name City , State NCOIC 01/1997 to 01/2001 Training and development of future NCO's (Non Commissioned Officers) as well as assisting in the physical and professional trainings of all Marines within my unit. Negotiated prices, quantities, deliveries, and payments of merchandise from vendors on a worldwide scale. Prepared and presented daily, weekly, and monthly budgeting and accounting reports. Utilized various methods of payment for materials and services in order to accomplish tasks in a timely and cost effective manner. Resolved wide range of customer problems, applying diplomacy and assertiveness to fee and budget discrepancies. Management of SABRS (Standards Account Budgeting Reports System) Contract procurement of $350k annually. Provided logistic support for the squadrons on an international level. Pricing and cost analysis in the purchasing for the military requirements and mission accomplishment based on approved budget restrictions. Responsible for inventory tracking and materials accountability using electronic spreadsheets - (CMR - Consolidated Memorandum Receipts.) Education Associate of Science 2001 United States Marine Corps , City , State High School Diploma 1993 Cypress Lake High School , City , State Achievements Associates Degree with 2yrs credit towards Bachelors Degree Honorable Discharge Certificate of Commendation (3) Good Conduct Medal (1) Letter of Recognition (2) Meritorious Promotion (1) NCO of the Qtr for MAG 26. (1) Letter of Recommendation (1) Skills Accounting, bookkeeping, budget development, content development, customer service, database creation and maintenance, employee training, Microsoft Office, SalesForce, Zoho, Outlook, online networking.

DESIGNER

WEB DESIGNER/GRAPHIC DESIGNER Summary To obtain a dynamic, challenging opportunity that contributes to the success of the business via eight years proposal coordination experience and 15 years' experience in graphic layout and design. Make a strong contribution by utilizing and expanding upon work experiences and capabilities, related education, oral, written and interpersonal skills. Positively impact the quality of work, acquisition of new business and client retention goals. Highlights Proficient in Dreamweaver, Photoshop, QuarkXPress, InDesign, Microsoft Word and PowerPoint; Foundational skills in Illustrator and Microsoft Excel Copyediting, proofreading, HTML and CSS editing In depth knowledge of Business Development and Proposal response and coordination process Experience 01/2010 Web Designer/Graphic Designer Company Name － City , State Manufacturer of Expansion Joints and Hose Manage front-end web site design to project a visually appealing image of company products and value added services. Manage all assigned projects from conceptualization to implementation. Coordinating and communicating with stakeholders in all stages of work to achieve desired message and impact. Update existing site content through collaboration with subject matter experts to ensure industry relevancy and accuracy. Develop and redesign company catalogs, periodic internal publications, industry advertisements and sell sheets in a manner that will project a sophisticated image and result in additional sales revenue for the company. Overhauled the visual appeal and readability of previously developed technical and product catalogs through extensive redesigning. 01/2010 to Current Web, Graphics and Written Communications Consultant Family In Distress, Inc., Augustine Monica Films, LaGrande Famille Preschool, Black Pearl, Inc. Web site design and maintenance for a variety of clients to provide or enhance online presence, as well as promote the sale of products and services. Provide graphic design support for non-profit, small business and individual clients to project a professional and polished print image to target audiences. Written business communications support by gathering information and effectively translating verbal dialogue into well-written, persuasive copy. 01/2008 to 01/2012 Copy Editor and Proofreader Company Name － City , State Thoroughly proofread web-based documents for The Academy of Nutrition and Dietetics Evidence Analysis Library www.eatright.org (the world's largest organization of food and nutrition professionals). Copyedited nutritional research studies for accuracy according to ADA's guidelines including citation, terminology and specified table formatting for consistency throughout the extensive user-friendly online library. Funneled documents to lead editors for final publication and online availability to dietetic and nutrition professionals, researchers and advocates worldwide. 01/1999 to 01/2007 Proposal Specialist Company Name － City , State Provided professional proposal development support to all divisions of the ARAMARK Corporation. Achievements Received "2006 Top Producer" Award for overall annual production and outstanding peer review. Recognized as "Quarterly Top Producer" several quarters over the course of eight-year tenure at ARAMARK. Recipient of above average annual merit raises as a result of outstanding performance reviews. Key Responsibilities: Executed analysis and preparation of RFP'S/RFQ'S/RFI'S in coordination with ARAMARK business development team professionals. Ensured responses were completed and received operating in a fast-paced, deadline-driven and time-sensitive environment. Coordinated with ARAMARK company resources to develop business winning, quality customized responses to RFP/RFQ/RFI's including legal, compliance and finance departments as well lines of service and subject matter experts. Applied ARAMARK corporate methodology and quality assurance procedures to ensure unified branded message and image were delivered every time. Implemented use of standard corporate response sections based on boilerplate. Supported customization through editing and/or writing when necessary. Performed editing and proofreading to ensure accuracy and integrity of all proposal documentation including content flow and organization, syntax and grammar. Created final documents utilizing QuarkXPress, Photoshop, PowerPoint and Excel. Assisted in the development and maintenance of database/repository of past responses and supplemental documents including client references, key personnel bios, and résumés. Supported efforts of directors of business development in procuring new business and retaining existing clients through creation of engaging, informative and well-organized marketing materials, annual client progress reports and case studies. Regularly communicated progress status during the life cycle of an RFP; kept director of business development abreast of relevant project information concerning addenda or changes to initial response specifications. Served as a valuable company resource by developing and maintaining a thorough knowledge of ARAMARK's extensive lines of business and services offered. Documented valuable lessons learned to share with proposal manager and department team members. Implemented newfound efficiencies and/or best practices into response development process. Served as a company resource by continuously developing graphic design and layout skills to present sales material in a visually appealing and engaging format. Education May 1991 Bachelor of Science : Journalism Boston University College of Communication Journalism February 2007 Graphic Design Foundation Certificate Sessions School of Design Certificate in Web Development - February 2002 Illinois Institute of Art Skills ADA, Photoshop, advertisements, business communications, business development, catalogs, content, Copyediting, CSS, client, clients, database, documentation, Dreamweaver, editing, fast, finance, Graphic Design, HTML, Illustrator, image, InDesign, layout, legal, director, marketing materials, Microsoft Excel, Excel, PowerPoint, Microsoft Word, performance reviews, Pearl, personnel, persuasive, Producer, profit, progress, proofreading, Proposal, proposal development, publications, publication, quality, quality assurance, QuarkXPress, research, RFI, RFP, sales, translating, Web Development, Web site design, well-organized, Written

DESIGNER

NX (UNIGRAPHICS) DESIGNER Summary Highlights Virus and spyware removal Highly motivated Resourceful Organized Excellent communication techniques Attention to detail Fast learner Education Associate of Applied Science , Computer Networking Technology - Microsoft Option 2012 Baker College of Owosso － City , State GPA: GPA: 3.55 Graduated Cum Laude, Dean's List Recipient GPA: 3.55 Graduated Cum Laude, Dean's List Recipient Associate of Applied Science , Drafting & Design Technology 1997 Baker College of Owosso － City , State GPA: GPA: 3.56 Graduated Cum Laude, Dean's List Recipient GPA: 3.56 Graduated Cum Laude, Dean's List Recipient Experience NX (Unigraphics) Designer Mar 2013 to Aug 2014 Company Name － City , State Design and modify Chrysler and GM shipping racks for prototype or production. Used NX 7.5, NX 8.0 or NX 8.5. Cashier Aug 2012 to Mar 2013 Company Name － City , State Operate cash register, authorize gas pumps, sell lotto tickets, stock shelves and other areas and clean store. Cashier/Bakery Aug 2010 to Aug 2012 Company Name － City , State Operated cash register, cleaned cashier lanes, bagged groceries as needed Stocked shelves with baked goods, prepped frozen bread and roll dough for the bakers, cleaned doughnut case. Unigraphics Designer, CAD Jun 2004 to Jan 2009 Company Name － City , State Designed and detailed parts for intermediate shafts and steering columns for GM steering columns using UG NX and UG NX2. Produced and maintained accurate design documentation.Supplied production data to engineers and supervisors. Cashier Feb 2004 to Jun 2004 Company Name － City , State Operated cash register, authorized gas pumps, sold lotto tickets, stocked shelves and other areas and cleaned store. Designer, Unigraphics Operator Aug 1999 to Feb 2003 Company Name － City , State Maintained design changes on Front End Sheet Metal parts, Rear End Closure parts and their assembly files using Iman and Unigraphics. Produced and maintained math part files, drawing files and assembly files. Used Unigraphics versions 15, 16 and 18. Detailer Oct 1997 to Aug 1999 Company Name － City , State In SurfSeg: checked surfaces of parts, interference and gap checks between parts from UG and CGS part files. Created photo quality pictures for presentations. As a file checker, checked files to make sure they followed specific file guidelines using a file check sheet, EdsNet, CGS and file checker in CGS. Updated details in mlref (math reference) files for some body panels that reside in UG for CGS. Also, completed detail changes on mldes (math data file) and drawing format files. Detailer Jul 1996 to Dec 1996 Company Name － City , State Changed or added details to CAD drawings. Created control and assembly drawings for rear end car parts as specified in work orders, using CGS. Detailer Jul 1995 to Dec 1995 Company Name － City , State Maintained assembly drawings Maintained detail changes on drawings for Rear End car parts, using CGS. Skills CAD Software: IMan/ TeamCenter, Unigraphics NX 7.5, 8.0, 8.5 Software: MS Excel, MS Word, MS Access, MS Powerpoint, MS Windows 7 Additional Information Assistant coach for local AYSO girls soccer team

DESIGNER

PRODUCT AND WEB DESIGNER Summary My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative. I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways. The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer. My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence.. I am a visual designer with an aptitude for experimental projects. My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned. Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art. ~ Past and current students and clientele are primarily those listed here: Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art. Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills. The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5. Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers. Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art. Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients. Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design. Highlights Dedicated art professional with over 30 years of hands on experience. Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver Adept researcher and visionary, excellent at working with others' ideas Self disciplined, work well on own from home office. Prompt, positive, self-disciplined Able to work on more than one project at once Some HTML knowledge Microsoft Office Suite knowledge Advanced typography knowledge Corporate design - logos and branding Strong design sense Conceptual thinker Design strategist Experience with brochure and newsletter formatting Logo and business card photography and layout Photo enhancing Website enhancement Stationery and letterhead Creative and artistic thinker Self-motivated professional Resourceful researcher Quick learner Menu design using Adobe InDesign Project proposals Professional Associations Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District. Indimension, Inc., Asheville, NC Pat O'Hara Brewing Co, Cody, WY Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Irma Hotel, Cody, WY Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA Experience January 1995 to January 2014 Company Name City , State Product and Web Designer Created graphic materials for the company website. Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs. Determined styles, size and arrangement of illustrations and graphics. Assisted in developing and maintaining user-friendly websites. Translated prototypes and PSDs into launch-ready, pixel-perfect formats. Maintained site appearance by developing and enforcing content and display standards. Consistently adhered to all internal delivery schedules. Collaborated with a team of designers to offer improvements and direction on others' projects. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects Designed artistic signage for special corporate events.. Developed creative graphics that simplified complex messages. Worked with overseas factories to deliver polished final products. Contributed ideas during strategic and conceptual brainstorming sessions. Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales. Created concept mock-ups and banners for web and mobile applications. Created all communications collateral, including web pages, brochures and fliers. Prioritized graphic workload and effectively coordinated multiple projects. Supported production of various projects under tight time constraints.. Produced product and packaging for domestic and international markets. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. January 2005 to October 2013 Company Name City , State Food and Beverage Part-time in Food and Beverage business for 7 years. Very busy tourist hotel. In this business a person most be very organized, personable and energetic.. January 1990 to April 1995 Company Name City , State Graphic Designer Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions. July 1984 to June 1987 Company Name City , State Graphic Designer Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then. Education 1985 Colorado Institute of Art City , State , USA Advertising Design Associate of Arts Fine Art coursework Sculpture course Advertising seminars Computer and Art Design courses Public Relations seminar Studio Art courses Visual Communication course Graphic Design for Print Media focus Ventura College City , State , USA Illustration & Cartooning Studied with Chris Martinez, noted Illustrator, Caricaturist. Northwest College City , State , US History, Music, Education Online Adult education, not degree focused. Ventura College City , State , US Computer Science Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word. Personal Information Born Billings, Montana, Feb 8, 1961. Both parents fine artists, family of 5 siblings. American, caucasian Excellent health No children, only animals Long term relationship Live out in the country on 35 acre farm Valid id and US passport Registered voter in Wyoming My interests: When I am not working on the computer, I am painting pet portraits, painting furniture, creating clay and wood sculpture. I find everything an opportunity to be solve problems, and am always coming up with creative solutions. Love gardening and growing things, healthful creative cooking Love cats, horses, and my dog Love the ocean and warm climate Skills Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel. Highly skilled at product development from the envisioning, researching, making visual, and creating actual product. Working with other's ideas, and especially enjoy creating my own ideas into visuals. Have great organizational skills needed for freelance self employment Additional Information Professional Associations Indimension, Inc., Asheville, NC Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA

DESIGNER

PROJECT MANAGER/INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Project Manager and Instructional Designer adept at organizing and developing quality courses for both in-seat, hybrid and online adult learners. Highlights Hypertext Markup Language (HTML5) Camtasia Adobe eLearning Suite 2.5 (to include Adobe Presenter, Captivate, and Dream Weaver) Microsoft Office 1993-2007 (to include PowerPoint, Word, Excel) Dropbox Video training development XenDesktop EC Council iLabs VCASTLE Microsoft Live Meeting Adobe Connect Screenr Canvas Moodle 1.9 and 2.4 Blackboard MRDS Microsoft Office SharePoint Zoom Web Conferencing Accomplishments Continues to developed curriculum for several Bachelor and Master Level courses, as well as NCPACE training courses. Completed and earned the following certifications from Lynda.com: Articulate Storyline Instructional Design Essentials: Models of ID Instructional Design Essentials: Storyboarding Instructional Design Essentials: Working with SMEs Introduction to Networking Learning Management Essentials (LMS) Fundamentals Practical Cybersecurity Up and Running with Articulate Storyline Up and Running with Canvas Experience Project Manager/Instructional Designer 01/2011 to Current Company Name City , State Manage projects/course development. Design, develop, and update in-seat and online curriculum materials, as well as military CBT course. Conduct assessment and analysis to identify new development needs and recommends training methods accordingly. Ensure design of deliverables address the instructional needs of the learners. Assure curriculum and delivery methods incorporate best practices in adult learning theories. Work with authors, publishers,and SMEs to develop in-seat, hybrid, and online course. Design courses to comply with both organizational, military standards, 508 Compliance. Work within design and development processes and standards. Create storyboards and communicate design ideas. Design and produce instructional multimedia . Design and develop instructor lead activities and Capstone courses. Write and edit storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Instructional Designer 10/2009 to 01/2011 Company Name City , State Designed, developed and updated a variety of course content learning solutions for military training support for eLearning, Instructor-led training, virtual training sessions, and self-study programs. Conducted assessment and analysis to identify new development needs and recommends training methods accordingly. Ensured design of deliverables address the instructional needs of the learners. Assured training solutions incorporate best practices in adult learning theories. Worked with content development managers, authors, and SMEs to develop military training courses. Designed courses to comply with both organizational, military standards, 508 Compliance. Work within design processes and military standards. Created storyboards and communicated design ideas with Multimedia personnel. Designed and produced facilitator and participant guides. Designed and produced PowerPoint presentations. Designed and developed instructor lead activities and Capstone courses. Wrote and edited storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Elementary through High School English & Writing Teacher. 08/2006 to 07/2009 Company Name City , State Taught elementary (all core subjects), and middle and high school English and writing. Developed and designed lesson plans and curriculum related to each subject area. Provided excellent customer service for students and parents, maintained ongoing communication with colleagues, team members, parents, and students. Maintained student records in an exceptionally organized manner. Created and maintained knowledge of innovating technology, she created and maintained web pages for parent and student use. Middle & High School English as a Second Language (ESL) Teacher. 08/2000 to 07/2003 Company Name City , State Taught middle school English and Writing as a second language to non-English speaking students. Developed and designed lesson plans and curricula related to each subject area. Provided excellent customer service for students and parents, while also maintaining ongoing communication between colleagues, parents, and students. Maintained student records in an exceptionally organized manner. Education Masters of Education : Curriculum Design and Instruction; Specialization in Literacy February 2009 Lesley University City , State , United States of America Curriculum Design and Instruction, specializing in Literacy Bachelors of Arts : English/French May 1997 Claflin University City , State , United States of America English with a Minor in French Skills •Technology Orientated •Team player, leader, and excellent collaboration skills •Creative and innovating •Extensive success in product development •Software Proficiency – VCASTLE, NetLab, XenDesktop, SharePoint, EC-Council iLabs •Blooms Taxonomy •Strong attention to detail

DESIGNER

SENIOR INDUSTRIAL DESIGNER Professional Summary I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names. Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment. Core Qualifications Industrial Design Strategic Planning & Analysis Front-end UX Research Design for Manufacturing DFM 3D Design, Modeling & CAD Graphic & Web Design 3D Printing Project Management New Product Development Collaboration Product Design Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress. Experience Senior Industrial Designer Jan 1998 to Current Company Name - City , State Led conception, form/function/fit design, DFM ( e.g. for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT). Collaborated with production engineers in the U.S., China, and Korea. Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands. Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines. Proactively established GD& T engineering design standards for all design detail presentations. Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D. Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress. FutureDash, Principal Design Consultant Jan 2011 to Jan 2013 City , State Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup. Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas. Front-End Research Consultant Jan 2004 to Jan 2007 Company Name - City Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews. Creatively generating scenario and business model for new products/services. Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey. Possesses an additional 5+ years professional experience as an Industrial Designer. Education Master of Industrial Design, M.I.D Pratt Institute - City , State Certified New Product Development Professional, NPDP, Product Development and Management Association Professional Affiliations IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design Languages Chinese - Fluent, Japanese - Limited Working Proficiency Skills 3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites Additional Information Awards & Honors US design patent for designing Network Bridge Access Server. (Patent No.: D370470)

DESIGNER

LEAD SENIOR GRAPHIC DESIGNER Summary Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Highlights Autodesk 3DS Max Autodesk Maya Vray and Mental ray Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe Flash Adobe Lightroom Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks Accomplishments Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 07/2014 - Current Company Name － City , State Lead Senior Graphic Designer Using 3dsMax, Maya, Softimage, Vray and Mental ray. 3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids. 3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models. General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc. 01/2014 - 07/2014 Company Name － City , State Project Manager Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley. 09/2013 - 01/2014 Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world. 07/1995 - 06/2013 Company Name － City , State Creative Director Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers. Education 2005 WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics 2002 WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics Skills 3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website

DESIGNER

SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.

DESIGNER

OSP ENGINEERING DESIGNER Experience OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Work History OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Education High School Diploma : 2007 Continental Academy - City , State Summary Motivated, reliable and well-organized background in Telecom Outside Plant for 10 years' experience in field work, drafting, and sales accounts managing looking for a position to combine my knowledge as a Sales Account Manager in Telecom. Highlights Creative analytical person Persuasive negotiator Energetic and driven with positive outlook Decision-making ability Excellent work ethic Highly organized and efficient Adaptive learner Service-oriented collaborator Excellent planner and coordinator Adherence to high customer service standards Customer service specialist Customer service award Excellent ability to sale Excellent memory Sales and Accounts Management Cold Calling Telecom drafting Telecommunications field measuring equipment AutoCad, Progress Cad, Quality Cold Calling, Safety Contracts, Sales Clientele, Telecom Client, Telecommunication Clients, Telecommunications Customer service, Telephone Customer service specialist Decision-making Designing Drafting Engineer Logistics Notes Memory Outlook MicroStation Negotiator Organizational Persuasive Processes Skills AutoCad, cad, Cold Calling, contracts, clientele, client, clients, Customer service, Customer service specialist, Decision-making, designing, drafting, engineer, logistics, notes, memory, outlook, MicroStation, negotiator, organizational, Persuasive, processes, progress, quality, Safety, Sales, Telecom, telecommunication, Telecommunications, telephone

DESIGNER

SENIOR DIGITAL DESIGNER Experience 02/2012 to Current Senior Digital Designer Company Name － City , State Provided designs and creative direction for custom content in Best Buy's Digital Weekly Ad. Worked as a leader in following brand standards and best practices while exploring new designs. Designed vendor-paid premium ad space and special promotions. Led weekly client meetings to review and assess content and plans for the weekly ad. Built and edited wireframes to lay out product, promotional messaging, and video content for the best user experience. Directed product photo shoots on-set, both with and without talent/models. Designed covers and internal pages for Best Buy's weekly newspaper ad and buyer's guides. Directly managed, reviewed work of, and mentored production artists. Worked closely with internal project managers and QC team to ensure all deadlines were met and final product was launched and functioning properly. Collaborated with front-end developers on new animations, designs, and site functionality. Served as backup to front-end developer, working with basic HTML and CSS code. 07/2011 to 06/2011 Mac Operator/Prepress/Plating Specialist Company Name － City , State Edited and optimized client-provided digital art files to produce high quality digital, lithographic and flexographic print materials. Worked with CSRs and prepared customer and pressroom proofs to ensure accuracy of image quality, color, text, and layout. Operated and maintained multiple plating machines and software calibrations to prepare plates for a range of different sized lithographic presses and substrates. Verified both plates and pressroom proofs for quality and accuracy before sending to press. 05/2011 to 11/2011 Production Artist/Graphic Designer Company Name － City , State Partnered with Best Buy Mobile marketing team to design, refine and produce in-store signage, weekly flyers, traditional and digital billboards, and other quick-turn promotional materials. Produced print-ready art for store grand openings and special promotion flyers and coupons. Designed icons representing brand promises to be used in retail stores. Created concepts for cover and interior pages to monthly Buyer's Guide catalog. Provided design and production assistance for presentation materials as needed. 02/2010 to 07/2010 Freelance Production Artist Company Name － City , State Designed and created customized products using a variety of resources and media to meet customer specifications and timelines. Prepared digital art files including reviewing text, checking image quality, fonts and crop marks to ensure print integrity for projects using large-format flatbed and roll-fed printers. Managed e-mail accounts and FTP site for incoming orders, downloaded artwork, wrote up job tickets and communicated directly with customers regarding file issues and project specifications. Created, programmed and executed dielines for digital cutter/router using a variety of software to ensure precise cutting on the finished product. Provided graphic design services to customers in need of artwork. 03/2009 to 12/2009 Production Artist Company Name － City , State Effectively managed multiple projects and timelines for temporary and permanent in-store and POS signage; built final print ready files in alignment with Best Buy's brand strategy. Collaborated with Art Directors and Project Managers for event and special promotion signage. Ensured vendor-provided artwork fit current templates, brand standards and style guides by reviewing layout and adjusting as necessary while maintaining the integrity of the vendor's images. Preflighted files for proper resolution, layout, and specifications and created hi-res PDFs according to current standards to send to print vendor. Packaged and sent files to international print vendor for translation and approval; provided direction on layout as necessary to comply with international corporate standards. Built design mock ups and presentation boards as needed. 03/2008 to 03/2009 Digital Prepress Operator Company Name － City , State Managed time and workflows to preflight and process digital files for direct-to-plate, direct-to-screen and digital presses to maintain productivity and quality. Worked cross-functionally with production artists, designers, job planners and outside vendors to troubleshoot and prepare artwork for production and ensure high quality store signage. Performed color calibration and adjustment for large-format digital press; ensuring accurate reproduction of Best Buy brand colors, both Pantone and process. Provided prepress/production support to in-house press operators, designers, and external vendors. Software Expertise Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis Suitcase, SharePoint, LinoType Font Explorer. Education 2001 Bachelor of Fine Art University of Wisconsin － City Skills Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video

DESIGNER

FINE JEWELRY CAD DESIGNER Summary Two years' experience as a fine jewelry CAD designer - Seven years' experience as an Illustrator jewelry designer - Founder and lead designer of Z LIU Design Highlights Z LIU Design Certified in advanced Matrix 8 and T-Splines programs Proficient in technical drawing, from Illustrator sketching to advanced Matrix CAD/CAM Proficient in Adobe Creative Suite along with Microsoft Office applications Impeccable attention to detail and organized Bachelor of Fine Arts and Audio-Visual Editing Accomplishments Featured Interview in PaperCity Magazine Dec 2008 spotlighting Z LIU Designs, a fine jewelry line that was carried by Stanley Korshak in Dallas. http://www.papercitymag.com. Experience May 2016 to September 2016 Company Name City , State Fine Jewelry CAD Designer Create original and complex CAD designs for stock and Neiman Marcus. October 2015 to February 2016 Company Name City , State Fine Jewelry CAD Designer Design custom-made fine jewelry in CAD using Matrix 8. Create photo realistic CAD renders for customer approval. Satisfy customer needs and increase sales. Operate Solid-Scape for daily 3D print. March 2015 to August 2016 Company Name City , State Fine Jewelry CAD Designer Design classic fine jewelry in CAD using Matrix 8. And making sure that all designs can be manufactured, produce water tight STL files ready for 3D Print. October 2011 to May 2013 Company Name City , State Jewelry Image Retoucher MAC environment, make realistic presentations for fashion and retail focused catalogs and E-Commerce in a high-paced studio environment. August 2008 to October 2010 Company Name City , State Jewelry Designer Developed new original designs and interfaced with factory production oversea. Specializing in designing fine bridal diamond jewelry for JCPenny, Zale's, Macys etc. February 2005 to August 2008 Company Name City , State Founder, Jewelry Designer, Retoucher Created original 18K fine jewelry that was carried by Stanley Korshak from 2008 to 2010. Ms.Leah Adler and Ms.Sue Spielberg both ordered 18K semi-precious original design earrings when they saw our ad on New Yorker Magazine. Education March 2015 Academy Gemvision City , State Certificate advanced Matrix 8, T-Splines October 2014 GIA City , State Matrix 7.5 Comprehensive CAD/CAM Certificate 2014 GIA Colored Stone Essential Certificate September 2012 University of the Arts London City , England High-end Photography Retouching Certificate May 2003 Brookhaven College City , State Fine Arts Drawing, Jewelry Technology Associate of Arts Fine Arts Drawing, Jewelry Technology June 1993 Navy Education University City , China Bachelor of Fine Arts and Audio-Visual Editing Professional Affiliations GIA Alumni Association 2014 - Present Languages Fluent in multiple languages, English and Chinese, written and verbal Skills 3D, Adobe Creative Suite, photo, ad, Arts, attention to detail, CAD/CAM, catalogs, designing, E-Commerce, English, fashion, drawing, Illustrator, MAC, Microsoft Office applications, Photography, presentations, retail, sales, sketching, written

DESIGNER

LEAD INSTRUCTIONAL DESIGNER Summary An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction. Highlights Microsoft Office (Word, Excel, Outlook, Power Point) SECRET Clearance Job Analysis Experience Lead Instructional Designer 03/2015 to 01/2017 Company Name City , State Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S. Navy courses. Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months. Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals. Taught two classes on effective welding techniques for the Norfolk Naval Shipyard. Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets. Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%. Senior Training Manager 05/2010 to 02/2015 Company Name City , State Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate. Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program. Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified. Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students. Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management. Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks. Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression. Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs. Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers. Operations Manager 10/2007 to 05/2010 Company Name City , State Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan. Developed annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period. Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window. Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis. Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period. Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture. Personnel and Maintenance Manager 10/2005 to 10/2007 Company Name City , State Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates. Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time. Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate. Synchronized assignments of 16 subordinates to support national missions, overseas operations, training exercises ensuring 100% mission accomplishment. Maintenance Supervisor 05/2000 to 10/2005 Company Name City , State Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage. Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%. Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days. Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems. Education Bachelor of Science : Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City , State Professional Aeronautics Certifications Training Education Developers Middle Managers Course *Army Basic Instructor Course *Army Instructor Evaluator Course Skills 3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision

DESIGNER

INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.  Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting  High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation efforts for a major department modernization project involving 3 accreditation packages each leading to successful Authorization To Operate decisions. Responsibilities then increased to include all departmental accreditation efforts leading to another 3 successful ATOs. Now, working on 4 new accreditation including re-authorization for an existing project. Succeeded in writing and implementing vulnerability management for existing accredited systems. Success of the accreditation hinged on coordination with ONI Enterprise in critical design decisions and to help the program integrate smoothly into the Enterprise thru many meetings, analyzing the Enterprise business model to understand the best fit for the program. The different projects required careful management of specific STIG compliance and hardening for the different configurations and services required for the specific domain to be integrated.   Analyzed complex computer systems to assess vulnerability and risk.   Supervised 5 external computer consultants and vendors.   Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience  and review of Enterprise compliance to transition to new technology for supporting new processing needs thru proper processing power.  The next challenge  came as storage requirements for better performance and more controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was adopted to grow local storage to over 200TB. In using this solution, the department saved just over a million dollars in purchasing and maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and accredited for operation in the Enterprise.  Improvement on big data analytical processing reduced time from 30 hours to 30 minutes as well as allow for more robust data thru higher selections of sensors, frequencies and range than allowed thru the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and client communications and processing requirements which resulted in the design, build and deployment of 3 Enterprise network solutions. One solution resulted in expanding capabilities to supporting Washington Navy Yard, Norfolk Virginia and Hawaii support facilities. Fulfilled requirements for detecting crucial network software/hardware weaknesses and developing preventive strategies and solutions for avoiding interruptions and increasing system security thru documenting system layouts, wiring diagrams and addressing schema to understand layouts and make informed solutions to upper management. Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering.   Dean's list for high GPA.  Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST GS11 Experience 07/2004 to Current Information Technology Specialist GS11 Company Name － City , State Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Ensure all performed work is captured in the Remedy ticketing system. Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units. Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements. Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Troubleshoot and diagnose system failures to isolate source of problems. Provide customer technical assistance/support for all users. Provide management with information necessary to address difficult/complex problems. Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current. Work with the CFP/customers to resolve integration or configuration related issues. Ensure upgrades to the base IT infrastructure are identified. Assist customers in developing/submitting recommendations for equipment and funds. Assist personnel in planning/developing new or additional infrastructure/architecture capabilities. Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies. Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Keep abreast of changes in technology to assist management in preparing for future enhancements. 02/2001 to Current Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage Cyber Transport/Client Systems work center personnel. Set and adjust work priorities, evaluate, and counsel subordinates. Document training of personnel using Computer based training system (TBA) Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis. Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets. 07/1996 to 07/2000 F-16 Ejection System Technician Company Name － City , State Ronald Buckman, COMM. 803) 895-1190 Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems. Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination. Foreign object damage monitor, briefed wing commander monthly on findings. Ran entire supply system ensuring all parts and supplies were readily available. Hazardous materials monitor. Explosive inspector. Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components. Section workgroup manager in charge of maintaining computers and ensured needed software was installed. Shop computer security monitor. Trained and supervised personnel. Quality Assurance Assessor. Education and Training JUN 1996 HS Diploma : General Studies Brockport High School － City , State General Studies MAY 2003 BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering November 1996 USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc. Interests While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. Skills budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring Additional Information AWARDS: Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997 OTHER INFORMATION: While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SUPERVISOR Summary Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security and Microsoft Certification and a Secret Security Clearance. Highlights Excellent communication techniques Manufacturing systems integration Multidisciplinary exposure Design instruction creation Project management Complex problem solver Advanced critical thinking SharePoint Microsoft Excel, Project and Visio Accomplishments Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service. Experience Information Technology Supervisor 01/2011 to 05/2014 Company Name City , State Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary. Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures. Responsible for the inventory of over $1 million worth of network communications equipment. Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base. Information Technology Technician 01/2009 to 01/2011 Company Name City , State Maintained communications equipment in order to effectively relay confidential and secret information. Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary. Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses. Received training in LAN/WAN protocols. Radiology Technologist 05/2008 to 09/2008 Company Name City , State Routinely performed radiological examinations in a medical clinic. Competent and experienced in the set-up and adjustment of medical devices or equipment. Regularly provided customer assistance, ensuring all patients received timely and accurate care. Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained. Command Post Controller 10/2001 to 10/2005 Company Name City , State Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations. Received and relayed instructions and records, submitting manual and automated data products. Disseminated time-sensitive critical information to senior leaders and support agencies. Education Certification, Windows 7, Microsoft, Fort Bragg, NC, 2012 *Certification, Security , Comptia, Yong San, Korea, 2012 *Distinguished Graduate Certificate, Information Technology (Network Communications) Course 2009 U.S. Army City , State Certificate, IT Network and Cisco Routing, IT Field Services Branch 2009 City , State Associate of Science : Radiography 2008 Northwest Florida State College City , State Radiography Certificate 2001 IT Tech Prep, Trumbull Career and Technical Center State Diploma 2001 Warren G. Harding City , State Skills Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 to Current Company Name － City , State Manage student learning needs. Create Curriculum for IT Program. Manage two part time instructors. Teach three classes of twenty-two students each class per day. Manage open entry/open exit curriculum for all training in the program. Verify training outcome reports to maintain COE standards. Data metric analysis of student progress throughout the course. Answer questions of potential students and parents. Review and update training standards as needed. New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012 Company Name － City , State Manage incoming troubleshooting calls from four state agencies. Assisted help desk staff members in resolving customer requests with first call resolution. Create and specify computer standards for the Utah Dept. of Health. Trained fourteen help desk staff members on help desk phone client installation and usage. Software management for Dept. of Health. Manage new user creation procedure for state departments of Health & Natural Resources. Created new user training documentation for thirty help desk staff members in the State of Utah. Provide remote control support for customers throughout the state. Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively. Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010 Company Name － City , State Prepare training curriculum for preparedness trainings. Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings. Coordinated information technology needs for fifty preparedness staff members. Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings. Served as technical lead staff member for the Utah Department of Health's training and education center. Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009 Company Name － City , State Provided advanced level technical support for department staff in computer repair and service. Inventory control for department of health hardware. Created Technology standards for division of Health systems improvement. Served on advisory committee for mobile device policy creation. Updated department travel system from paper to online. Education Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology Bachelor of Science , Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate of Applied Science , Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER/ANALYST Professional Summary Innovative and solution focused web development manager/analyst with extensive experience in Program and Project Management. Detail-oriented and skilled in identifying technology needs, creating a plan for solving them, and leading multiple teams to implement the solutions. Self motivated, strong leader, and team player that works hard developing staff.  Experienced in working in industry and academia. Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager/Analyst , 07/2006 to Current Company Name – City , State Analyze the technology needs of the Graduate College, to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal, external or mixed teams tech or non-tech teams. Oversee the management of multiple websites running various software.  Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals.  Develop staff skills through training as needed. Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation, National Institutes of Health, and Council of Graduate Schools.  Led the Graduate College IT team for over eight years Implemented Software Development Lifecycle Methodology  Appointed to Iowa State University's Paperless Task force to represent the Graduate College Elected to the Professional and Scientific Council to represent P&S employees Led strategic initiates for the Graduate College for past three years Communication leader between faculty, staff, and central IT Proficient in the use and implementation of industry IT standards Regularly translate detailed program requirements into technical specifications. Manager , 06/2003 to 06/2006 Company Name – City , State Assisted with the running of the Des Moines Store (Largest in district). Managed 25 employees. Trained employees to complete their position duties. Handled cash daily and reconciled accounts. Web Communications Manager , 01/1999 to 01/2003 Company Name – City , State Developed and managed websites and web software related projects while staying within the $2 million budget of the Web Communications department.  Directed various development teams of project managers and programmers focusing on internal and external users.  Created project plans and worked with marketing and executive leadership to gain approval for projects.  Regularly worked by phone or email to complete projects.   Led project teams to roll out first company wide intranet, while delivering 1 month faster than original timeline. Developed new corporate website from scratch, and then led teams to roll out new website. Developed, trained, and implemented Corporate Web Design Standards across the company. Education Family Financial Planning (Graduate Certificate) : Iowa State University - City , State Will be a Certified Financial Planner after completion. : 1 1998 GPA: GPA: 4 . 0 GPA: 4 . 0 B.S : Marketing , Iowa State University - City , State Marketing Microsoft Front Page Certified New Horizons - Des Moines, IA A CCOMPLISHMENTS : 1 1999 l Rolled out the first company wide intranet for a Fortune 500 Company. l Learned two computer languages on my own to better understand the limits of what developers can do. l In 2010, elected Professional and Scientific representative. l Implemented entire electronic thesis/dissertation solution at Iowa State University. l Published paper at International Academy of Technology Education, and Development (IATED) conference: Empowering Departments Across the University by Using Web Technologies ­ 2

INFORMATION-TECHNOLOGY

Christopher Townes Summary Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware and Software Installation Technical Support Hardware Updates Hardware and Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City , State Company Name / Feb 2015 to Feb 2021 Created new accounts, reset passwords and configured access to servers and file management software for users. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries. Maintained records, logs and lifecycle documentation of work requests. Mentored other technologists and support professionals to provide professional development and skill enhancement. Increased overall company performance through improved IT uptime and cost reductions. Coordinated ongoing performance assurance for software applications and automated performance test scripts. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Tested performance, functionality and security of network systems, individual workstations and peripheral devices. Devised automation, backup and recovery protocols to preserve and safeguard data. Maintained and controlled server room, wireless network, and server infrastructure. Led working groups to develop mitigation strategies and prepare standard operating procedures. Assessed customer bug reports and enhancement requests and prioritized development to streamline response. Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers. Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects. Authored and distributed training manuals for handheld computers and devices used by staff. Provided onsite IT and AV technical support for 4000 staff members. Developed online documentation for common processes for both support staff and end-users. Kept hardware and software systems current with latest patches and current licenses. Directed account management and customer training on company technical software and tools for new accounts and new users. Computer Repair Technician City , State Company Name / Jun 2016 to Feb 2017 Checked in computers and performed diagnostics for repair. Updated or installed software for customers to ensure computer efficiency. Backed up data each evening, helping alleviate lost information following malware incident. Identified hardware issues caused by component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed and performance. Supported employees with advanced troubleshooting on helpdesk tickets. Built and repaired Lenovo computers according to schedule. Configured computers to network drivers and connected to printers and other peripheral equipment. Installed appropriate security patches to eliminate security vulnerabilities. Updated software versions with patches and new installations to close security loopholes and protect users. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Removed malware and viruses from laptops and desktop systems using specialized software. Observed system functioning and entered commands to test different areas of operations. Disassembled computer systems to troubleshoot and resolve hardware issues. Correctional Officer City , State Company Name / Mar 2014 to Dec 2014 Detected potential threats and quickly defused conflicts. Conducted internal security checks to ascertain inmate safety. Maintained clear and open communications with all facility areas to support efficient and safe operations. Supervised inmates during day-to-day activities. Maintained correct physical head count at all times. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Observed and directed inmates during recreation, visits, telephone and shower time. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates. Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings. Maintained records and logs of man hours, materials and equipment used. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict. Promoted rehabilitation of offenders and maintained safety of staff and residents. Received property from incoming inmates, provided receipts and inspected items for contraband. Supervised activities of adolescents in residential setting. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Instructed inmates on work detail and oversaw work-site transportation. Maintained appropriate control, security and well-being over those detained. Maintained communications with staff and inmate body to maintain safe, effective prison environment. Applied non-violent response tools and physical restraint during problematic situations. Inspected cells and conducted random searches of common areas. Assisted in restraining violent and unruly inmates. Maintained daily logs of shift activity. Transported inmates to and from work sites with optimal security procedures. Education and Training Some College (No Degree) University Of Advancing Technology City , State

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8. Experience 10/2016 to Current Information Technology Auditor Company Name － City , State Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas. Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance. Perform IT project pre and post audit assessments. Participate in external cyber related audits and assessments. Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX). Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors. Consult on IT matters within non-IT focused audits and reviews performed internal audit. Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments. Assists and provides support to others auditing the Association as needed. Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks. Coordinates work of internal auditors when assigned to assist with special/complex audits. Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations. 04/2015 to 10/2016 PeopleSoft Security Administrator III Company Name － City , State Work closely with the internal and external audit department to provide reports and documentation for compliance. Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports. Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications. Provision user security for PeopleSoft Financials. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Create new business process flows and functional designs for Enterprise Learning Management requirements. Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions. Determine the risks associated with the access and highlight any risks to management. Obtain report approval from business units and data owners of financial systems for review and user access validation. Perform data migrations across multiple environments using Dell Stat 5.6/5.7. Streamline and close the gaps of the employee onboarding and termination process. Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials. Create, analyze and monitor access including creation, deletion and modification of access. Coordinate and manage application release processes with various teams. Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams. 07/2014 to 04/2015 Sr. Application Systems Analyst Company Name － City , State Worked with business owner to gather and document business requirements and business processes. Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework. Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exist for all functional areas. Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade. Worked with third party vendors to implement solution. Created and maintained documentation of application support and technical environments. Performed data cleanup and validation of security roles and permission lists. Performed user security role recertification to ensure SOX and Data Privacy assessments. Prepared applications for Identity Access Management. Identified and resolved application issues effectively and in a timely manner. Provided advanced technical application support and troubleshooting. Performed service request changes and assigned work accurately and efficiently. Supported remote users using Citrix Remote Desktop, Microsoft Lyncs. 10/2007 to 07/2014 Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City , State As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM. Ensure that appropriate roles, permission lists, and row level security exists for all functional areas. Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger. Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network. Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM. Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production. Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices. Performed business processes creation, analysis, and re-engineering. Provided specialized training on application functionality. Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders. Supported and maintained other applications such as IKnowMed EHR. Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM. On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network. PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security. Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems. Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules. Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM. Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually. Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports. Created and maintained security admission procedures for each application. Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring. Developed and distributed quarterly security audit reports for the business owners' review and signoff. Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users. Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning. Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed. Contributed ideas for building efficiency within the department and business units. 04/2007 to 10/2007 Manager Company Name － City , State Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues. Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool. Created a Change Management strategy and established reinforcement mechanisms and celebration of success. Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth. Applied a structured ITIL major incident management and change management approach and methodology. Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns. Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks. Conducted readiness assessments, evaluated results and presented findings. Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. Supported the execution of plans by employee-facing managers, business leaders, and stakeholders. Conducted active and visible coaching to change sponsors' executive leaders. Created and managed systems metrics to track adoption, utilization and proficiency of individual changes. Identified resistance and performance gaps, and worked to develop and implement corrective actions. 03/2006 to 04/2007 Lead Client Security Analyst Company Name － City , State Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world. Worked with developers to implement changes in production. Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution. Met with business team to determine requirements and define new process flows for new teams. Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance. Developed and enforced policy regarding mandatory security procedures. Documented functional/training procedures and implement changes to security procedures. Instituted security policies as dictated by business needs. Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings. Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits. Developed and maintained documentation for audit compliance. Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions. Chaired weekly meetings to address various client issues. Worked with stakeholders to identify and moderate risks. Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines. Structured roles/permissions according to design specifications and user specifications. Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security. Implemented modifications to request processes. Participated in functional testing. Implemented and tested changes to online request processes. 05/2002 to 03/2006 Sr. Technical Analyst Company Name － City , State Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications. Performed parallel testing and functional testing during PeopleSoft upgrades. Administered PeopleSoft security to create, modify, and delete the security of users. Diagnosed and resolved software issues and defects. Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction. Provided third level end user support. Worked with network and application support team to resolve technical issues. Created and maintained support roles and permissions lists based on functional specifications and security requirement requests. Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable. Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications. Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions. Worked on business process re-engineering initiatives. Established and maintained cooperative working relationships and an effective system of communication within the organization. Developed training and technical documentation and performed end user training. Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues. Participated in weekly production support meetings with IT. Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users. 02/2000 to 09/2001 Systems Infrastructure Analyst Company Name － City , State 10/1999 to 02/2000 Technology Service Consultant Company Name － City , State Education and Training B.B.A : Management Information Systems University of Houston Management Information Systems 2010 Certified Information Systems Auditor (CISA) Certification - 1085531 *Legacy MCSE, CCNA, and Novell certified *Delta Sigma Pi Business Fraternity *Agrium Women's Leadership Group Skills Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Career Overview Seeking a position as a Director of I.T. in a company where I am able to utilize my experience and training in networking, troubleshooting, and customer relations. Qualifications Networking - Nexus 7K, UCS, UCCX, Cisco Call Manager, Cisco Unity, Cisco Attendant Console, Cisco Jabber, Cisco ASA, Cisco ISE, Cisco ACS, Cisco Voip, Cisco Routers, Cisco Switches, Cisco Wireless Controllers, Cisco Wireless Access Points, Cisco IronPort, Juniper Firewall, Operating Systems - Windows Server 2003/2008/2012, SCO Unix, SUSE Linux, Windows XP/Vista/7/10, Cisco IOS Hardware - Dell PowerEdge servers, IBM Bladecenter, Dell/HP/Lenovo PC & Laptops, Cisco/Juniper/Fortinet switches, Barracuda/Juniper Spam & Web firewall, POS, Label Printers, Barcode Scanners, RF Scanners Software - MAS90, Office 2007/2010/2013/2016, VMware, Groupwise, Exchange 2007, Aldon, Remedy, Putty, SecureCRT, VNC, WireShark, Snorby, SolarWinds Orion, SQL Database, Epicor (ERP), Security - Nexpose (Rapid7), Snort, Snorby, Symantec, Trustwave, PCI Compliance CISCO Certified Network Associate (CCNA) Work Experience 01/2015 to Current Director of Information Technology Company Name － City , State Serves as the main point of contact on all I.T. related matters. Located at the corporate headquarters supporting over 60 users locally and 150 users remotely. Worked with service providers and vendors cutting IT budget over 45%. Implemented new MPLS network and Phone system saving the company 180k a year. Oversees all IT financials. Established an IT Governance department to focus on managing systems quality assurance, PCI security, and audit change management, IT purchasing and administration, IT contracts and vendor management, and IT financial capital and expense management. Identifying and providing standards for gathering information for use in trend analysis and reporting information to company leaders. 01/2013 to 01/2015 Network Engineer/I.T. Manager Company Name － City , State Supervised and led IT infrastructure team (including Help Desk). Worked with service providers and vendors cutting IT budget over 15%. Managed and designed IT security solutions and policies for all locations. Oversaw data center operations being hands on in all areas related to infrastructure and security. Located at corporate headquarters supporting over 200 users locally and 1500 users remotely. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Served as lead network engineer in network (WAN, LAN, VoIP) problems and emergencies. Troubleshoot and resolve network production problems. Document network problems and resolutions for future reference. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Manage/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Worked as lead network engineer with system administrators in setup of hardware/software networking modules for production and development environments. Maintained/optimized Cisco ASA/IDS/ISE/ACS/Nexus 7K/UCCX/Cisco Call Manager/Cisco Unity/Cisco Attendant Console/Cisco Jabber/Cisco Contact Center Express/Cisco Prime/WCS to ensure network stability and maximum uptime. Establishes network specifications by conferring with users; analyzing workflow, access, information and security requirements, designing router and firewall administration, interface configurations and routing protocols. Ensured interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). 01/2010 to 01/2013 Network Administrator/Help Desk Manager Company Name － City , State Served as technical specialist in network problems and emergencies. Troubleshoot and resolve network production problems. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Document network problems and resolutions for future reference. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Administers/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Coordinates with system engineers in setup of hardware/software networking modules for production and development environments. Ensures interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). Assisted in the deployment of Nexus 7. 01/2010 Help Desk Analyst Company Name － City , State Provided help desk support for over 7,000 Taco Bell stores. Troubleshoot all issues dealing with the P.O.S., TACO computer, and all the connections in the store. Log all calls in Remedy(software), follow up on all calls that weren't resolved, and we used Putty(software) to access the back end of their computer. 01/2009 Help Desk Support/IT Technician/Network Admin Company Name － City , State Provided first level help desk IT support in a 300 user environment spanning over 15 remote sites. Troubleshoot hardware, software and connectivity issues for a mixed Windows 2003/2008 Server, mixed Linux , XP desktop environment, Cisco routers, and Cisco Switches. Installed, repaired, maintained and upgraded desktop/notebook computers; pre-configured cisco routers, cisco switches, network printers and troubleshoot printer failures. Web filter administrator/Barracuda. Education and Training B.S : Computer Networking Systems ITT Technical Institute － City , State Computer Networking Systems Skills ad, budget, change management, Cisco IOS, Cisco, Cisco Routers, Hardware, contracts, clients, Database, Dell, Dell PowerEdge servers, designing, ERP, financials, financial, Firewall, focus, Groupwise, help desk support, Help Desk, HP, IBM, IDS, IT support, LAN, Laptops, notebook computers, Linux, managing, MAS90, Access, Exchange, Office, Windows, Windows XP, network engineer, network printers, network, Networking, networks, Operating Systems, PCI, Phone system, policies, POS, Prime, printer, Printers, protocols, purchasing, quality assurance, Express, reporting, research, router, routing, Scanners, SCO Unix, SQL, SSL, switches, Cisco Switches, Symantec, trend, Troubleshoot, upgrades, vendor management, video, VPN, Vista, VoIP, WAN, Windows Server, workflow

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN Career Overview Process driven, goal oriented, Information Security Leader with 5 years of IT and security experience. A self-motivated Governance manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team adept at problem solving and risk analysis. Audit and Control Establishment Immediate Value Offered Technical Acumen Maximize technology investment, effectively implement IT business strategy, drive innovation, improve business processes, expand service & technical STRATEGIC PLANNING & ENABLEMENT capabilities and maximize multi-million dollar cost savings Qualifications BUSINESS PROCESS IMPROVEMENTS Partner with teams to create efficient cross-functional processes by eliminating CONTRACT NEGOTIATIONS COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail Accomplishments Influential change agent focused on renewing quality initiatives for complex IT IT SOX GOVERNANCE & COMPLIANCE Outstanding Mentoring skills, adept at coaching junior and senior personnel, portfolios while collaborating cross-functionally and interdepartmentally increasing growth and confidence among team members FINANCIAL POLICIES & FORECASTING PROJECT Deployment & REPORTING PROJECT SCOPE AND SCHEDULING Provide ongoing management of Information Security practices, specifications, and architecture design facilitating continuous organizational improvement Security INFRASTRUCTURE IT ANALYTICS & ORIENTATION Progressive experience with managing enterprise security initiatives and culture and the development of appropriate audit procedures, policies, managing IT SOX governance & compliance to build a risk-based security escalation paths, tracking, documentation, and a highly trained team proficient Management Experience in enforcing key SOX requirements throughout the enterprise PROGRAM MANAGEMENT CROSS FUNCTIONAL COLLABORATION coupled with enterprise policy creation and negotiation acumen Possess comprehensive technical background and management experience RESOURCES UTILIZATION TRAINING & DEVELOPMENT Ensure business continuity and manage technology risks through information CHANGE MANAGEMENT assurance scoping, raising security awareness, bolstering systems, deploying. Work Experience 08/2013 to 11/2013 Company Name － State McAfee EEPC). Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product. Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems. Support included Windows (XP and 7), Linux (Red Hat), and Mac (OSX). Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens. Served as main escalation point for de-synchronization issues and hardware-based troubles. Led the executive support team which provided "white-glove" support for director level and above Active Directory administration ranging from SSO integration to forest creation, to simple user administration. Identified,. Information Technology Provisioning Technician , 10/2012 to 08/2013 Company Name － City , State researched and resolved AD issues relating to advanced administration and GPO creation. Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants. Resolved complex hardware and software issues, and served as tier 2 and 3 support when needed. Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with. Information Technology Consultant , 12/2011 to 02/2013 Company Name － City , State varying degrees of service contracts, in significantly diverse environments. Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and software usage statistics to prepare and present recommendations to increase security and productivity of the business Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's individual ecosystem, and tracked utilization statistics to increase revenue for the operations center. Company Name － City , State Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business Information Security & Compliance Manager SolarCity, SAN MATEO, CA November 2013 - PRESENT issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies to mitigate risk and ensure compliance with SolarCity policies and standards. Implementation and administration of forensic imaging enterprise solution. Utilized to conduct covert and overt collection and analysis of at-risk employees Creation and maintenance of IT SOX identified by our Legal team. Governance and Compliance program Outstanding mentoring skills, adept at coaching junior and senior personnel, increasing growth and confidence among team members. deployment of Vulnerability Assessment Concept-to-completion driver for the platform Interdepartmental mediator focused on converting identified risks, divergent - programming and non-compliant applications and software into enterprise- level solutions complete with policy guidance and remediation measures Vendor assessment, negotiation and then implementation of an upgraded security Managed Information Security projects, including planning and development of platform including firewall, proxy, new processes and technologies in areas of intrusion detection and response, category-based filter and VPN management of vulnerability assessment practices, and vpn authentication. Reduced the total cost of ownership for our Anti-Virus system by streamlining the Identified technical/mobility improvements to physical security designs, Author and maintain all Information deployment and administration processes providing a risk-based methodology, increased incident management landscape Technology, and Information Security and reduced operational expenditure policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform. Education and Training Associates of Arts and Sciences (AAS) : Business Administration Software Technology Business Administration Software Technology Associates of Arts (AA) : Information Technology Heald College Information Technology Associate of Applied Sciences (AAS) : Network Security Heald College Network Security Comptia A Certification Comptia Security Certification Skills A Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY (IT) SPECIALIST Experience Information Technology (IT) Specialist January 2012 Company Name IT Specialist Project Engineer December 2009 to Current City , State U.S. Army Information Systems Engineering Command (USAISEC) on projects involving large and complex data networks and telecommunications systems while assigned to the Fort Huachuca Engineering Directorate of USAISEC. I develop, manage and coordinate the implementation of network communications, local area networks (LANs), visual information systems (VIS), and information technology (IT) infrastructure projects. As the Project Manager and Lead Engineer, I directed and managed the efforts of a five person Integrated Product Team (IPT) to implement the $25 million IT infrastructure for the the new Command, Control, Communications and Computers (C4) facility for the Joint Special Operations Command (JSOC) at Ft Bragg, NC. Provided daily project coordination and oversaw the development of the IT technical requirements, system design plan and associated contract documents and design drawings for the 35,000 sf building. Reviewed building construction design drawings, consolidated design change input requests from the customer and team members, and provided justification for the proposed design changes and building modifications to ensure that the IT infrastructure was installed according to technical specifications, applicable security standards, and customer requirements. requests for building design changes to the US Army Corps of Engineers (USACE). and provided technical oversight of the project. Represented JSOC and ISEC in project meetings with the USACE and other project stakeholders for technical requirements, project scheduling updates, and to resolve controversial project issues. Created the project integrated master schedule (IMS) to identify and manage resources so that all project documentation and deliverables were developed accurately, and to ensure system reliability, operability, and maintainability. In support of the Army Base Realignment and Closure (BRAC) process, performed duties as the project coordinator for the $19 million BRAC mandated Army Central Command (ARCENT) Headquarters relocation. As the ARCENT relocation project leader, identified and analyzed requirements, assigned and reviewed work and exercised full control over the planning, development, and implementation of all assigned tasks for the Integrated Product Team (IPT). Obtained contract engineering services by developing the Acquisition Requirements Package (ARP), and participated in Source Selection Evaluation Board (SSEB) activities. Prepared statements of work (SOWs), procurement data packages, and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to ISEC management. Provided financial and resource planning, execution, and tracking; to include manpower, temporary duty (TDY), and other acquisition resource requirements. Judiciously expended project resources, determined priorities and worked within resource allocation limits, fiscal law and existing policy. Completed all required contract modifications, List of Materials (LOMs) and Major Item List of Materials (MILOMs), as well as independent government cost estimates (IGCEs) as required. Integrated various IT sub-systems based on system dependencies, technical adequacies, and customers' need. Conducted technical reviews of proposed test plans and monitored the System Acceptance Testing (SAT) of all IT and VIS systems and proposed solutions to faults identified in the SAT to ensure continuity of new and existing systems and compliance with user requirements. Systems Integration Analyst July 2009 to December 2009 Company Name － City , State Supervisor: Randy Devine - (520) 459-3174. Systems Integration Analyst responsible for contract Information Technology (IT) engineering services in support of the US Army Information Systems Engineering Command (USAISEC). Developed the Facility Design Criteria (FDC), System Design Plans (SDPs), Engineering Installation Packages (EIPs), List of Materials (LOMs) and other acquisition documentation for complex IT projects according to user requirements. Worked with Government and sub-contractor personnel and provided guidance and oversight on project document development and validation for the U.S. Army Forces Command (FORSCOM) and U.S. Army Reserve Command (USARC) BRAC relocation. Provided engineering, procurement, installation, cutover and testing requirements for the High Frequency (HF) and Ultra High Frequency (UHF) Radio Systems and antennas in support of a Command, Control, Communications, Computers and Intelligence / Information Technology (C4I/IT) systems project. Reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the Acquisition Requirements Package (ARP). April 2001 to September 2009 Company Name Functional Area Expert (Command and Control)Sierra Vista, Arizona Supervisor: Robert Kessler - (520) 417-0959. Communications Engineer supporting the U.S. Army Information Systems Engineering Command (USAISEC) by providing IT engineering services in the form of quick reaction engineering to Engineer, Furnish, Install, and Test (EFIT) total communications functionality at multiple Command and Control (C2) facilities. Provided QA / QC checks and Acceptance Testing on various projects involving C2 facility upgrades as well as Command Headquarters relocations. Provided IT engineering support for the US Southern Command (SOUTHCOM) headquarters relocation project, to include developing the FDC as part of the design-build contracting process for the USACE. Developed the SDP, LOM, cost estimates and test plans for the radio and satellite systems, copper and fiber cable plant, lightning protection systems, grounding, bonding and shielding systems and related infrastructure for the Defense Threat Reduction Agency (DTRA) relocation project. Provided on-site engineering support for the voice, data, and visual information systems being installed for the United States Army South (USARSO) Headquarters and the Installation Management Agency (IMA) at Fort Sam Houston, Texas. Provided detailed engineering for the design and installation of Briefing and Display Facilities (BDF), Conference Rooms, Command Center Areas, Telecommunications Rooms (TRs), and Open Office Areas. Conducted QA / QC checks and testing for a Defense Red Switch Network (DRSN), Global Command and Control System (GCCS), Unclassified Local Area Network (NIPRNET), Secret Local Area Network (SIPRNET), Sensitive Compartmented Local Area Network (SCI LAN), Administrative Telephone System, and Visual Information Systems. Assisted USAISEC Force Projection Engineering Directorate, and 1st Signal Brigade personnel in the design and installation of a C2 facility upgrade at the 19th Theatre Support Command in South Korea. Performed site surveys, gathered user requirements from several staff directorates and operational elements within the command and developed an SDP, EIP and LOMs to upgrade the Global Command and Control System (GCCS) communications systems as well as the administrative and tactical voice systems. Provided engineering support for the development of the C2 facility for the U.S. Army Central Command (USCENTCOM) Headquarters and foreign coalition forces in Doha, Qatar in support of Operation Iraqi Freedom. These efforts included various secure voice, data, and visual information systems critical to the Command Center operations. Supervised and assisted with the routing, termination and acceptance testing of all fiber optic and Cat5 cabling, voice and data systems and related telecommunications equipment and infrastructure. Education Bachelor of Science (BS) : Information Technology , 2005 University of Phoenix GPA: GPA: 3.67 Information Technology GPA: 3.67 Associates of Applied Science (AAS) : Electronic Technology , 2003 Cochise College GPA: GPA: 4.0 Phi Theta Kappa Electronic Technology GPA: 4.0 Phi Theta Kappa Associate : General Studies , 2001 AGS Cochise College GPA: GPA: 4.0 Phi Theta Kappa General Studies GPA: 4.0 Phi Theta Kappa Skills Administrative, Analyst, Army, Agency, cable, cabling, Cat5, documentation, Engineer, engineering support, financial, Functional, Government, IMS, Information Systems, Information Technology, local area networks, Local Area Network, LANs, LAN, law, Materials, meetings, Office, Network, networks, personnel, procurement, project leader, project coordination, QA, quick, Radio, routing, SAT, scheduling, Supervisor, surveys, Switch, System Design, Systems Integration, telecommunications, Telephone, Theatre, UHF, Ultra High Frequency, upgrades, upgrade, validation, Vista, voice and data

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER Experience Information Technology Manager April 2007 to Current Company Name － City , State Annual budget planning for department, network administration, implementation of new technology, developed company applications, daily backups and technical support for 80 users. Administration of security firewall, spam firewall and web filter. VLAN's and VPN setup and administration. Windows Server 2008 R2 administration, Microsoft Active Directory administration with 100 PCs on Windows 7 and Windows XP. Microsoft DFS, DHCP, DNS and WSUS Services administration. FTP server implementation and administration. Microsoft Exchange Server 2010 Administration, creation of new users, distribution groups and daily backup. Servers and desktop backup with Symantec BackupExec 2012. Administration, maintenance and daily backup for Sybase SQL Anywhere 11.0 databases. Administration of Mac editing rooms on OS X 10.8 - 10.9 with SAN storage (Apple XSAN 30 TB Array administration on Promise VTrak Ex10 Series). Software installation and setup for editing rooms with Final Cut, Adobe Products, Cinema 4D etc; Hardware installation and configuration for video capture with Aja, Kona and Black Magic video capture devices. iNews (News Room Management System), Wide Orbit (Traffic, Sales and Revenue Software). Knowledge of Florical Systems (Software for Television Automation), Omneon video server, Streambox (Mobile Broadcast Streaming Video) and some Miranda products. Responsible for research, quote, acquisition and configuration of all new network technology in the company. Repair, installation and updates of Software and Hardware for PCs and Mac Computers. Information Technology Manager July 2001 to March 2007 Company Name － City , State Develop, maintain and support in-house applications. Responsibilities include software licensing, updating operating system for desktop computers and servers and technical support for 25 users. Supervised two employees for the department. In 2004 developed a program to track inventory of all hardware being distributed to 300 branch offices as well as a user manual for the in house application detailing procedures and processes. Network Administration for a LAN with 30 desktop PCs and 5 Windows 2003 Standard Edition, Active Directory Service, DHCP and DNS Server administration. Implementation of FTP Server for large file transfer. Implementation of Distributed File System (DFS) to share files in each department. Microsoft Exchange Server 2003 Administration, creation of new users, groups and policy groups, daily backup. Installation and maintenance of Certification Authority in Windows Server 2003 for web application. Administration, maintenance and daily backup for a database Sybase SQL Anywhere 9.0. Maintenance and Creation of desktop applications (Power Builder 6.5, Power Builder 9.0). Technical support for 300 branch offices. New installation and updates of Software and Hardware. Information Systems Administrator January 2001 to July 2001 Company Name － City , State Technical support for 10 network users and 100 branch offices. Implemented Terminal Service to be able to connect to five new branches in Colombia. Daily backup for Sybase SQL Anywhere 7.0 Database, Microsoft SQL Server 2000 Database, QuickBooks Pro Database and in house program. Network Administration, implementation of FTP service for 100 branches connections, creation of uses and security access. Windows 2000 Server Administration, Active Directory Service administration and maintenance. Microsoft SQL Server 2000 administration. Technical Support for branch offices. Installation and updates of Software and Hardware. Education BS : Computer System Engineer , January 29 2000 Fundacion Universidad Autonoma de Colombia － City , Colombia Computer System Engineer Computer Technician : April 26 1997 Certification in LAN Network Administration : January 1997 Centro Colombiano de Estudios Profesionales Pontificia Universidad Javeriana － City , Colombia Skills 4D, Active Directory, Adobe Products, Apple, Automation, backup, Broadcast, budget planning, Computer Technician, Hardware installation and configuration, Hardware, databases, Database, DHCP, DNS, editing, Final Cut, firewall, FTP, inventory, LAN, Mac, Magic, access, Microsoft Exchange Server, Windows 7, Windows, 2000, Windows XP, Network Administration, network, OS, operating system, Power Builder 6.5, Power Builder 9.0, processes, QuickBooks Pro, research, Sales, SAN, Servers, Software installation, Microsoft SQL Server, Streaming Video, Sybase SQL Anywhere 7.0, Sybase SQL Anywhere 9.0, Sybase SQL Anywhere, Symantec, Technical support, Television, video, VPN, Windows Server, Windows 2000 Server

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Professional Profile Senior Project Management Position Senior Project Manager with over 25 years of diverse experience including health care, private sector, local and state government and aerospace/defense contracting. Successful management of fast-paced private sector projects as well as large multi-departmental/multi-agency government projects. Provided mentoring and professional quality training to hundreds of project managers. Proven competence in leadership, communication, project planning, budgeting, design, change control, execution, implementation and support. Experience Director of Information Technology , 10/2013 to Current Company Name Member of the Health Care Executive team responsible for the delivery of technology to two hospitals, 40 clinics, Public Health, Behavioral Health, Medical Examiner and the County's Health Insurance plan. Implemented Service Now, ITIL Active Directory and Office 365 for the agency. Responsible for the agency's Informatics organization. Oversaw the outsourcing of the agency's Cerner EHR system, implemented two major Cerner upgrades and developed the technology plan to implement the agency's new hospital. Developed and managed the County's Project Leadership Academy. The Academy trains and mentors project managers from various agencies using PMI /PMP grade training materials and examples. Senior Project Manager/Architect/Business Analyst , 04/2001 to 10/2013 Company Name Health Care Agency - Electronic Health Record System Managed the implementation of a $50 million Cerner system across two hospitals, 40 clinics and Public Health in 14 months, The system included 56 solutions including registration, scheduling, patient care, and billing. It included interfaces to PACS, Pyxis, and other outside entities. Land Management Providing Project Management Office (PMO) oversight and mentoring to project managers on a major upgrade ($4.5 million) to the County's Land Management and Permitting System. Includes executive status presentations, multiagency coordination and mentoring/supervision of 2 junior project managers. Fire Department Enterprise Architecture Initialization, analysis and estimating for a $6 million upgrade of the Fire Department's IT systems including the development of a data warehouse and executive dashboards. Property Tax Led a team of analysts to develop a comprehensive requirements document for a replacement property tax system. This document was then used in a Request For Proposal for the new system. The system will serve five County organizations consisting of approximately 400 employees as well as thousands of taxpayers. Managed the requirements definition, design, development and implementation of a number of large Law Enforcement / Public Safety systems. This included an Inmate Management System, Records Management System (RMS), Mobile Field Reporting System, Mobile Computer Aided Dispatch (CAD) System, Wants/Warrants System and Investigative Case Management System. Most of these systems share a common data architecture and serve over 900 members of the Sheriff's Department. Projects were between $500K and $1million in size. Project teams varied between 5 and 15 people. County Telecommunications Managed the implementation of a Cisco based data network and VoIP telephone system at all the County's main campuses. The scope of the $4 million project included 4000 phones and 180 switches/routers. Stepped in and managed a Countywide Microwave project that was already underway and in trouble. This $12 million project used Harris equipment at 18 sites. Five of these required new construction including towers, generators and shelters. County IT Services Implemented the Service-Now package for the IT department. This included implementation of ITIL processes. Provided several new project management concepts to other county development teams. Established new tracking and reporting standards. Mentored other project managers. Principal Consultant/Senior Project Manager Principal consultant , 03/1997 to 04/2001 Company Name for the company's CRM practice. Acted in roles including Project Management, Architect and Lead Designer on the below listed projects. RR Donnelley - Managed the design and development of a customer B2B portal for RR Donnelley's Book Division to provide secure access to customer's proprietary reports using data aggregated from disparate databases within numerous Publishing Services facilities. Portal was developed with BroadVision One-to-One Enterprise for all major functions. Advest - Managed the design and development of a Web-based workflow enabled electronic new account form system. System was a custom application to implement online account data collection, real-time compliance, workflow processing and interface to Advest's ADP back office system. Franciscan Winery - Developed a CRM and Decision Support solution across several departments and vendors based on Epiphany technology. Project included the design of both an Epiphany data mart and a separate customer data warehouse. A new set of applications was designed to load, maintain and access the customer's data warehouse. Mattel - Designed and marketed proof of concept for an Internet marketing solution. Solution included leading edge integration between Epiphany and Annuncio products. Royal Alliance Associates - Developed a fully integrated front office/back office new accounts system. System took information from representative's desktop, loaded it into the back office new accounts system, performed compliance tests, interfaced to Royal's clearing vendor and supported customer support for representatives and clients. Senior Project Manager , 03/1992 to 03/1997 Company Name Major Projects Rearchitect of Altris' product suite Implemented Customer Support Desk, introduction and implementation of Project Management processes. Arco Alaska - Managed the implementation of a custom engineering drawing change solution, which reduced engineering change cycle time. Bell Helicopter - Managed a project to implement capture of high volumes of purchase orders and supporting documents for later access and distribution across Bell's vast campus and off site offices. MCA/Universal - Managed the implementation of a solution to load and track contracts for MCA's clients and vendors (actors, etc). System required a custom implementation of a full text search engine integrated with the Altris document management technology. Caterpillar - Managed the implementation of a distributed database imaging solution that provided drawings to the shop floor at several major utilities. Created and developed multiple system delivery organizations: A quality assurance group; Test and development labs; Engineering product release group; Product packaging group; Installation teams; Training centers; Customer support. Led several process re-engineering efforts that combined with the individual group's focus to substantially improve overall customer satisfaction. Implemented several new project management concepts in the IT industry. Developed and taught project management classes and have acted as mentor to over 100 project managers in the last 15 years. Ventura County Sheriff's Department. Graduated in 2009 with the honors of Class President, Top Academic Award and Top Cadet award for Leadership. Education MBA Pepperdine University BS : Biology Computer Science Loyola Marymount University Biology Computer Science Numerous classes in Project Management and virtually all facets of IT Systems Skills Academic, Active Directory, ADP, apple, Architect, Agency, B2B, Behavioral Health, billing, Book, BroadVision, CAD, Case Management, Cisco, concept, contracts, Ventura, CRM, clients, customer satisfaction, Customer Support, data collection, data warehouse, databases, database, Decision Support, delivery, document management, edge, estimating, focus, front office, drawing, imaging, Insurance, Internet marketing, ITIL, Law Enforcement, Leadership, leadership skills, mentor, mentoring, access, Office, MS Project, Microwave, Enterprise, network, new construction, packaging, PACS, patient care, PeopleSoft, Permitting, presentations, process re-engineering, processes, Project Management, Project Leadership, Proposal, Public Health, Public Safety, quality assurance, real-time, reporting, requirements definition, RMS, routers, SAP, scheduling, SQL, supervision, switches, Tax, Telecommunications, telephone, phones, training materials, upgrades, upgrade, utilities, VoIP, Warrants, web development, workflow

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER Qualifications Strong communication skills Web application design Working independently HTML Leadership Adobe Acrobat Professional IT Governance Adobe Photoshop Requirements gathering Adobe Dreamweaver Software Development Life Cycle Windows Server 2008 principles (SDLC) Windows Server 2012 Project Management Active Directory System administration SQL Help desk administration Microsoft Office Database Design SAP Business Objects/Web Intelligence Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms development, grants development, HTML, computer support, marketing materials, Microsoft Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing, report writing, requirements gathering, SQL, strategic planning, user manuals, training materials, troubleshooting, upgrade, web development, workflow Experience Information Technology Manager April 2005 to Current Company Name - City , State Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students. Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff. System Analyst June 2003 to April 2005 Company Name - City , State Managed efforts of staff to accomplish various tasks related to new system migration project. Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project. Maintain and improve existing databases used to manage every-day workflow. Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government. Graduate Assistant-Technical Writer January 2002 to May 2003 Company Name - City , State Developed user manuals and training materials for computer systems used by police. personnel. Tested web and client server applications to ensure that user requirements were met. Utilized web development tools to create on-line user's manuals. Co-Founder, Business Manager December 2001 to Current Company Name - City , State Managed all aspects of business operations of non-profit performance arts organization. Developed marketing materials for release to community entities. Wrote grants to secure funding for youth and out-of-school time programs. Applications Developer October 2000 to July 2001 Company Name - City , State Documented user requirements for the rewriting of existing billing systems that tracked. resource usage of an internal service group to the entire global organization. Lead development team in requirements gathering tasks. Provided support for billing systems involving troubleshooting complex queries. Programmer Analyst June 1995 to September 2000 Company Name - City , State Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs. Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users. Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system. Education Master of Science : Management Information Systems , May 2003 University of Illinois - City , State Management Information Systems Bachelor of Science : Information and Decision Sciences , May 1995 University of Illinois - City , State Information and Decision Sciences Skills ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal Reports 9, databases, database development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow Affiliations Quality-driven Information Technology Manager with over 10 years experience aligning business systems with business policies and guidelines while managing IT support and application development operations. Looking to bring strong management, analytical and problem-solving skills to an industry-leading technology company.

INFORMATION-TECHNOLOGY

EXPERIENCED INFORMATION TECHNOLOGY MANAGER Experience Experienced Information Technology Manager Highly accomplished professional with over 10 years of experience in a variety of management areas. Astute in identifying operational business needs, turning needs into requirements, and producing supporting business and reporting systems. Skilled in all phases of project management, managing resources and personnel, and leadership. Demonstrated ability to implement effective systems and manage high output work teams. Key Proficiencies Personnel Management Leadership Management of on-shore/off-shore resources Financial budgets/planning Project Management Business Intelligence Communications Business Analysis Report Development/ Analysis User Relations/User Training Development Superior Microsoft Office Product Knowledge Redesign of entire BI Program including streamlining of platform, redesign of warehouse, and revamp of reporting tools, resulting in consistent data across entire organization, quality, trusted data for business decision making, and license cost savings of $30,000 per year over 5 year period. Redeployment of architecture of Business Objects to SAP BO with SAP BW providing backend closed system between tools to improve report design and runtime efficiency of reports. Implementation of revamped external website using SharePoint as the redesign toolset; project brought our technology current to SharePoint 2010 architecture providing vendor support and established new company branding. Redesign of SharePoint end user experience to gain user acceptance and build stronger partnership with business units. Applications Team Leader 05/2012 to Current Company Name City , State Manager of Business Intelligence, DBA, SharePoint, and Web departments; including strategic planning, overall systems architecture, and personnel. Work with a variety of vertical and horizontal reporting structures to communicate progress and status. Cultivate relationships with all levels within the organization to build strong partnerships. Review reporting, database, SharePoint, and web practices to ensure proper techniques utilized, handle all project management, and oversee departmental staff development, compensation, and hiring practices. Management of personnel includes both onshore and offshore consultants as well as company employees. Accomplishments Implementation of revamped external website using SharePoint as the redesign toolset; managed on-time and within budget. Project brought our technology current and provided a more streamlined user experience. Redevelopment of standards for SharePoint governance; managed on-time. Implementing governance allowed us to save over 100GB of server space and positioned our site for new branding. Redesign of entire BI structure including platform, databases and reporting; currently on-going; managing and providing technical assistance. Project brings disparate data sources together, combines tools into one system and saves licensing costs of $30,000 per year over 5 years. Business Intelligence Manager 12/2005 to 05/2012 Company Name City , State Manager of reporting department; including strategic planning, and overall systems architecture. Worked with all levels of the organization to communicate project status, and created and maintained relationships with executives to adhere to company goals. Performed data analysis, management of reporting software systems and data warehouse environment, reviewed reporting practices to ensure proper techniques utilized, handled all project management, and oversaw departmental budget and staff development, compensation, and hiring practices. Accomplishments Upgrade of the Business Objects architecture from unsupported version to latest copy. Done on-time and within budget. Managed project as well as did technical work. Upgrade of databases from MS SQL to Oracle to support parent company design standards. Done on-time and within budget. Managed project. Redeployment of architecture of Business Objects to SAP BO with BW. Managed project as well as did technical work. Participated in Phase 1 of 3. Information Systems Software Administrator 11/1997 to 10/2005 Company Name City , State Managed and maintained all software packages for the entire organization including ERP, CRM, SQL databases, and reporting software. Lead efforts to analyze company needs and determine where software in use could best be configured to align with company needs. Worked with all levels of the company to maintain and administer both software and reporting needs. Managed Help Desk personnel. Accomplishments. Implementation of new ERP system throughout organization including database, software and reporting. Managed project within scope, budget and timeline. Implementation of CRM system. Managed on time and within budget. Education BA : Management 2012 Western Governor's University Management General Studies 2007 University of Phoenix General Studies business management focus Diploma : General Studies 1993 Denmark High School General Studies Professional Affiliations Girl Scouts of America - Troop Leader/Volunteer (2011 - Present) *Women in Technology Wisconsin, Inc. - Brand Ambassador (May 2015 - Present) *Allouez Traffic and Safety Committee (2009 - 2012) *Leadership Green Bay (2007) Skills branding, budgets, budget, Business Analysis, BI, Business Intelligence, business management, Business Objects, CRM, data analysis, data warehouse, DBA, databases, database, decision making, ERP, Financial, focus, Help Desk, hiring, Leadership, managing, Microsoft Office, SharePoint, Oracle, personnel, Personnel Management, producing, progress, Project Management, quality, reporting, SAP BW, SAP, MS SQL, SQL, staff development, strategic planning, systems architecture, technical assistance, User Training, Upgrade, website

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER Summary Successful fifteen years of experience in IT Management and Technical Support. Skilled in installation, configuration, migration and implementation of server platforms. Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Experience in strategic planning, designing and budgeting for new products. Excellent troubleshooting skills in network, servers and software applications. Highlights Leadership and Vision Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional, Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal Experience Information Technology Manager July 2000 to Current Company Name － City Provide leadership, vision and management to the IT department.Develop Capitol Budget, monitor and approve department expenditures.Manage, monitor and maintain network infrastructure.Manage Phone System, including call center and office phones.Manage all hardware and software configuration, installation and maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards of information. systems.Research new technologies and calculate future needs to achieve capacity planning.Perform technical analysis to improve business processes to save cost and time.Manage technology documents, maintenance agreements & service contracts. Computer Manufacturing Supervisor September 1998 to September 1999 City Supervised a team of 25 computer assemblers, 3 testers and 6 technicians.Organized computer assembly and testing for daily production.Implemented procedures for safety, performance and policies.Ensured all employees were trained in the process of manufacturing.Monitor software and hardware evaluation to ensure compatibility. Managed Documentation Control for all hardware and software.Provided resolutions to engineering, Logistics and Management.Coordinated daily resolutions of issues through team-effort and effective communication. Quality Assurance Supervisor April 1995 to March 1998 Company Name － City Supervised a team of 15 Computer quality inspectors and 8 software evaluators.Hired, Interviewed and promoted candidates for new positions.Coordinated quality assurance of new product development and proto-types.Monitored software and hardware compatibility and reliability.Managed Documentation Control for all hardware and software.Monitor schedules, training, expenditure and documentation.Interview vendors for devices, parts and components evaluation.Counseled employees to improve morale, productivity and teamwork.Interpreted instructions for the ISO 9000 compliance.Implemented procedures for safety, performance and policies.Maintain effective communication channels for quality improvement.Assessed product viability and planned improvement and modifications. Education Bachelor of Science : Information System , December 2000 University of Phoenix Information System Information System Microsoft Certified Professional, Tech Skills : June 1999 Associate of Science : Computer Technology , June 1993 American River College Computer Technology Accomplishments Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP, saving over $40k a year in costMigrated 80% of physical servers to Hyper-V to save cost and improve productivity. Skills Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics and Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Professional Summary Experienced network professional with outstanding success rate at installing and supporting critical, multi-site networks. Proven ability to manage all phases of network installation and administration. Adept at analyzing business requirements and crafting technical network solutions. Possess excellent written and verbal communication skills and knowledge of the latest advances in technology. Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Skills Remote access support Systems analysis Preventative maintenance expert Data backup and recovery systems Wireless Access Point Performance testing User account creation Superb interpersonal skills Antivirus and spam blocking VPN configurations LAN and WAN expertise Work History Information Technology Specialist , 08/2012 to Current Company Name – City , State Provides outstanding support to mission partners and other customers. Responds to customer calls and touch labor requests. Ensures the confidentiality, integrity, and availability of systems and data available on the LAN. Troubleshoots hardware and software components and manages the testing, installation and configuration of software. Performs daily security inspections of entire DECC facility to include all secured and controlled areas. Identifies and mitigates all security vulnerabilities and coordinates with Security manager. Coordinates with, and escorts all DECC visitors in secure areas and ensures only authorized personnel and equipment are permitted in controlled/ secure areas. Enclave LAN administrator for DECC Warner Robins. Ensures all administrative LAN and automated data processing equipment used by personnel is maintained and fully operational. Plans and coordinates the installation of new software and network infrastructure equipment. Monitors network performance and performs diagnostics to identify and resolve connectivity issues. Appointed alternate Ticket Manager. Assigns and track incident status. Ensure all incidents are being worked and are completed within the allotted time. Escalates and forward all incidents for further evaluation if needed. Implemented and coordinated a complete technology refresh of DECC ADPE. Ensuring all staff was properly equipped to support the DECC mission. Spearheaded the DECC's migration from the Admin Enclave network over to the DISANet network with minimal impact to DECC personnel. Provides outstanding support to mission partners and other customers. Develops plans and designs for network modifications and enhancements Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls. Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls. Documented all server and network problems and other unusual events in detail. Upgraded and expanded network systems and their components. Computer Systems Administrator , 12/2007 to 08/2012 Company Name – City , State Deploys computer systems and other hardware throughout the base. Performs new and replacement desktop and laptop imaging for users. Troubleshoot and correct local desktop firewall issues, and antivirus updating issues. Performs upgrades, installation of software and drivers, and essential desktop troubleshooting. Team lead on deployment of over 150 SIPRNET workstations. Tasked primary administrator for all SIPRNET support in zone. Performed security scans on classified systems and collaborated with the Information Assurance team to mitigate vulnerabilities and breaches. Install and configure hardware/software to meet end-user needs. POC for all installs and upgrades of the Cargo Management Operations System. Provide desktop support and uses various utilities to trouble-shoot, repair, and check configuration of desktops. Install and configure network and pc attached printers to include Brother, Hewlett-Packard and Xerox multifunction printers. Troubleshoot/Diagnose end-user network connectivity and bandwidth issues, and DHCP scope issues. Diagnose and correct workstation performance issues. Maintain network and computer system security and ensure that all systems are operating correctly. Imaged and deployed over 300 laptop and desktops for customers throughout Robins AFB. Restored data, operating systems, files, documents and drivers. Information Assurance/Network Security , 01/2006 to 12/2007 Company Name – City , State In-depth experience in multiple environments developing, implementing, and maintaining secure networks. Duties ranged from installing and maintaining workstations to managing base boundary exception system. Distributed, monitored, and maintained Time Compliance Network Orders, threat bulletins, and advisories generated by the AF Computer Emergency Response Team. Responsibilities/Accomplishments Helpdesk Technician , 05/2004 to 01/2006 Company Name – City , State Responsibilities included working with end users to resolve issues relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Responded to customer issues, provided technical support, and monitored Network Control Center system supporting 25,000 customers. Created/maintained user accounts, email boxes, distribution lists, and access permissions. Installed programs, performed upgrades, and applied security patches as necessary. Isolated faults and degradations to determine cause. Maintained security and integrity of secure domains from unauthorized access. Education Bachelor of Science : Computer Information Systems , 2002 Jacksonville University - City , State Computer Information Systems Certifications CompTIA A+ CompTIA Security+ STI Certified Help Desk Professional Skills A+, Active Directory, administrative, antivirus, C, Client and Server, Compaq, Hardware, Client, data processing, Dell servers, desktops, DHCP, documentation, drivers, email, firewall, Ghost, Help Desk, Hewlett-Packard, IBM, imaging, Information Systems, Internet connectivity, LAN, Team lead, managing, McAfee, access, Microsoft Exchange, MS Office products, Microsoft Office Suite, Windows 7, Win9, Windows 2000, 2000, Win 2000, Windows 95, 98, NT, Windows NT, migration, Monitors, Enterprise, network administration, network security, Network, Networking, networks, Norton Antivirus, operating systems, Operating System, peripherals, personnel, policies, printers, Various printers, processes, risk management, routers, switches, Symantec, TCP/IP, technical support, desktop support, Troubleshoot, trouble-shoot, troubleshooting, upgrades, Utilities, Vista Additional Information Security Clearance TSCI - Top Secret Security Clearance

INFORMATION-TECHNOLOGY

DIRECTOR, INFORMATION TECHNOLOGY Professional Summary Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations. Core Qualifications IT management Results-oriented Operations management Budget administration Change management Problem resolution Team leadership Decisive leader Cost reduction Experience Director, Information Technology August 2008 to Current Company Name － City , State Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board). Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities. Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs. Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications. Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields. Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts. Directly involved in vendor selection and final contract negotiations and approvals. Supervises information technology and telecommunication staff and provides guidance and direction of daily activities. Develops and supervises the work of system project consultants. Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing. Develops form management procedures and reviews and justifies current practices. Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows. Represents the Board of Commissioners on national and international committees and conferences as necessary. Prepares hardware, software and personnel budgets for the I.T. department. Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process. Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc. Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port. Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack. Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies. Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients. Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies. Oversees a large repertoire of sophisticated application software. Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system. Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements. Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues. Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications. In charge of all telephone services required by the Board. This includes the main administrative phone switch and sub-switches and all cell and broadband services. Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present. FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals), Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment, Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation. Associate Vice-President for Information Technology and Telecommunication April 1980 to October 2004 Company Name － City , State Oversight responsibility for staff of 22 people, including 19 professionals. Created and managed the Office of Information Technology. Developed and implemented the Strategic Plan for the Office of Information Technology. Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university. Integrated the Management Information System department and the Telecommunication department into one cohesive department. Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications. Developed administrative system for all users to become proficient in these areas. Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes. Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam. Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another. Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty. Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000. Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff. Education Ph.D : Coastal Oceanography , 1996 State University of New York － City , State , USA Coastal Oceanography M.S : Computer Science Marine Sciences Research Center School of Marine and Atmospheric Sciences Computer Science B.S : Mathematics University of Evansville － City , State Mathematics Xavier University － City , State Professional Affiliations *Member of AAPA Information Technology Committee *Represented the University President at Southern Educational Foundation *Member of the Instructional Technology Assistance Project (ITAP) team *Participated in Educational Leadership Council *Served on Academic Computing Committee. Accomplishments MCSE (Microsoft Certified Systems Engineer) LDCCA Certified Installer for Fiber Optic and Category 5/5E Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers Wireless Network Auditing Training System Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation Skills academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written Additional Information COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS Summary I have over 10 years of professional service in Information Technology Support and Technical Operations in working with the Federal Government and private sectors. I have a broad knowledge and expertise in strategic planning, IT Business Systems, Network Operations, IT Security and System Analysis. My goal is to secure permanent employment within a outstanding organization that offer opportunities for growth and advancement, while implementing a high degree of professionalism, enthusiasm, initiative on a daily basis. Highlights Active Top Security Clearance/SCI Certified Cisco Network Associate Certified CompTIA Security+ Microsoft SharePoint 2010 Train Experience Company Name February 2015 to May 2016 Information Technology Specialist/System Analysis City , State Serve as IT System Analyst; assist with business process improvement efforts, responsible for the physical setup of computer workstations, configuration of Microsoft Outlook 2013, operation, and integration of hardware and software components associated with databases that support the Department of The Army. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Collaborate and work together with Joint Service Provider, Information Technology Agency, DISA and Video Teleconference Team, coordinate and implement superior IT services to Army G-3-5-7staff and customers. Develop document and implement IT asset management program to identify the location and maintain accountability of IT equipment. Serve as Contract Office Representative, effectively manage Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area Work Flow (WAWF). Manage IT related issues in through trouble ticketing system known as Remedy. Coordinate with custom care liaison regarding Technical Assessment and Cost Estimate, Life Cycle Replacement. Prepare documentation on complex systems, processes in assigned functional area of responsibility and maintain business continuity plan. Manage copier and printer inventory program Serves as Entitlement Manager for DoD Enterprise Email system, create distribution list, email accounts, restrict and grant permission to both individual and group emails. Responsible for analyzing new information technology equipment and conduct testing of product and services. Responsible for migration of ISDN and VOIP telephone systems of over 1500 users. Ensure corrective actions to restore operational services the Verizon software applications. Provide technical assistance and desktop support on various operating systems and applications. Conduct information assurance and security training and manage network account access requests. Serve as an advisor to the Chief Information Officer on matters relating to security vulnerabilities and threats to G-3-5-7's computer systems. Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on Army computer equipment. Provide technical support and assist in preparing and implementing policy guidance to G-3-5-7 organization. Evaluate adequacy of new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems. Work closely with program and project activities to develop safeguards for the computers that are connected to Army networks. Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat. Company Name October 2013 to December 2014 Information Technology Specialist/Network Administrator City , State Serve as a system analyst; primary job duty is to monitor servers and load balancers activity through sophisticated software applications such as HP Business Services Manager, HP Network Node Manager, and HP Operation Manager for UNIX. Schedule application stop monitoring through platform on mainframes. Assist both national and international Boeing and AT&T customers when alarms are received from voice over internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers and flight line managed applications. Preform triage procedures then trouble shoot and escalate service ticket, assign tickets into the appropriate network or global group for further investigation (usually Tier 3 IT help desk or higher support). Operate and utilizes various software applications to include but not limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, and Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names and Address Management System (NAMS), Circuit Design & Configuration (CDC) and Cisco Prime. Daily reports, manage ticketing disposal and conduct shift change brief. Monitor functionality, information assurance, security, and integrity of internet services; troubleshoots and resolves technical problems with the design and delivery of internet services; collects and analyzes internet service usage and performance statistics; evaluates new internet services and technologies; and provides technical advice to internet content providers. Company Name April 2005 to July 2013 Information Technology Specialist City , State Knowledge of data communications, networking equipment such as wide area network, local network routers, switches assist in trouble shooting devices and computers with end users. Coordinates and schedule with ATT internet provider to set up and install voice teleconferences (VTC) through Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, and operating systems upgrade. Image hard-drives through use of Ghost Cast server, unlock computers through Dame Ware remote access, and utilize active directory program, reset pins and passwords. Ability to support common applications and access/password management used in the industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments. Knowledge of information systems security policies and assurance. Enterprise server, LAN, e-mail system administration experience and issue help desk trouble tickets. Managed highly classified telecommunication materials. Received and distributed sensitive items to over 100 organizations with no deficiencies. Maintained and tracked incoming/ outgoing security material. Assisted with the standard procedure to ship and package of electronic equipment. Issued special telecommunication encryption keys to civilian companies and military commands. Provide strategic planning and operation support to command group in Germany. Preformed analytical, technical and administrative work planning, daily inventory, diagnose and respond to customer incident reports, site evaluation to ensure clients are incompliance, resolved issues with loading keys into electronic simple key loader, prepare reports, brief clients and higher chain of command and supervised four personals. Implemented and preformed retention control program of military personnel. Providing guidance on administrative and military personnel matters. Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventive maintenance checks and services on assigned vehicles. Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminates information services policy Installs, operates and performs preventive maintenance checks and services on power generators. Performed duties as an aviation operations specialist in the primarily job responsibility to schedule and dispatch tactical aircraft missions. Operate one of the largest fleets of aircraft in the world and keep them running safe and efficient. Process local and cross-country flight clearances. Check accuracy of flight plans and coordinate them. Maintain flight logs on incoming/outgoing flights and individual flight records. Alert crash crews of emergencies. Interpret and post weather reports. Company Name March 2004 to April 2006 Data Entry Specialist City , State Served as a medical reviewer and data entry processor of DOT physical examines of various clients into medical system program Occulink, Microsoft excel for tracking of missing information. Performed administrative duties, customer service, maintained files, and medical records. Correspond and coordinated with medical professionals, performed client audit, analyst. physical exams to ensure accuracy of medical history, educated clients on quality assurance, proper data processing, expedition of timely feedback, exams and increase productivity. Process data entry and transmits data to appropriate site. Edits and performs quality assurance and quality control checks during the input of data from source documents. Assists in quality control edits by retrieving reports for the data collectors and Team Chief. Organizes all completed source documents and mail with appropriate attachments to filing site. Makes weekly transaction tapes along with weekly form counts and prepares tapes and forms to be mailed to appropriate site. Plan and schedule installation of new or modified hardware, operating systems, and applications software. Maintain systems configuration and manage installation and integration of systems fixes, updates, and enhancements. Oversee/perform equipment installation or relocation, testing and acceptance processes. Analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment. Develop and document systems administration standard operating procedures. Education GRANTHAM UNIVERSITY 2017 Master of Science : Information Management Technology City , State SAINT LEO UNIVERSITY 2015 Bachelor of Business Administration : Management City , State SAINT LEO UNIVERSITY 2013 Associate of Arts : Liberal Arts City , State Additional Information Active Top Secret Clearance, Graduate of Signal Systems Support Advance Leader Course in Information Systems and Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War on Terrorism Award, and Certificate of Appreciation. Golden Harvest volunteer community services. Recognized as Non-Commission Officer of the Month December 2012 and a candidate for Battalion Non-Commission Officer of the year March 2012. Skills Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware and software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist and acquisition. Supply and property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting and ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches and routers, system administration, and technical support.

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY COORDINATOR Professional Summary Highly talented and accomplished Paralegal with extensive experience in investigative and online legal research. More than 5 years of experience working in the legal field. Knowledgeable in all aspects of case preparation and representation, previous court experience, familiar with filings, petitions, case management, and interviewing. Excellent research, documentation, reporting abilities, outstanding communication and presentation skills. Predisposed to procedural and methodological approaches to problem solving and analysis. Detail oriented with a demonstrated commitment to excellent customer service. Core Qualifications LexisNexis, Westlaw, Concordance, CaseMap Knowledge of Local, State and Federal laws Principles and Practices of Legal Communication Court Procedures/Processes Results-oriented Client-focused Interview Techniques and Methods Word, Excel, PowerPoint, Access, Project Experience Information Technology Coordinator , 01/2014 - Current Company Name - City , State Worked across all levels of the organization to support the Corporate Information Officer (CIO) and the Senior Leadership Team. Enable the CIO and Senior Leadership Team to effectively and efficiently execute their duties by continuously managing, maintaining appointment calendars, and documentation of forecasted project plans/milestones, communications derived from their initiatives, commitments, and ongoing management functions. Single Point of Contact (SPOC) for in-house Information Technology Operations Assessment. Maintain client files, vendor files and deal sensitively with confidential material and general office management. Support business resiliency management program (BRM) in developing key principles and scope documentation. Support IT communication and employee engagement by working cross-functionally to develop and organize IT Town halls and other functions. Gather and analyze data to understand and assist in improving IT business communication, and functions. Collect, compile and interpret data as it relates to business critical vulnerabilities. Self-directed, detail oriented, outstanding organizational skills coupled with excellent task and time management skills. Executive Assistant, Contractor , 01/2013 - 09/2013 Company Name - City , State Key executive support person in the management, coordination, and implementation of the operations of the Quality department; responsible for interacting on behalf of several Vice Presidents with all elements of the department and to foster productive relationships among key executives. Organized, managed, and executed initial and follow-up communications, travel, facilities set-up, programs and program participants. Oversaw the management of the Vice President's calendar and relieved him of managerial detail including, but not limited to, scheduling, rescheduling, and prioritizing as needed. On-boarded and separate employees. Governed computer hardware, software, computer peripheral equipment procurement and ensured set up of employee hardware. Legal Administrative Supervisor , 10/2006 - 07/2012 Company Name - City , State Coordinated the support function in the Law School Division, Chicago Office. Supervised temporary staff, performed administrative personnel related activities, monitored workflow, supervised and oriented new employees, and ensured efficiency of work processes. Supported the Vice President of Sales, Director of Sales and several Attorneys within the law school organization and assisted with projects as needed. Established work priorities, supervised, motivated and evaluated the work of assigned staff. Prepared reports regarding workflow management and other business operations within the office. Performed timekeeping, other administrative functions and coordinated the completion of timely performance appraisals. Conducted research, organized data, generated reports, prepared correspondence, documents and presentations for attorneys and senior management. Responsible for coordination of all client meetings: developed a tracking system to ensure timely and appropriate scheduling, created meeting materials including spreadsheets, handouts and executive summaries and ensured successful follow-up on action items resulting from meetings. Education 2014 College of Lake County - City , State CFTC - Computer Forensics Technician Certification Computer Forensics 2014 College of Lake County - City , State CFAC - Computer Forensics Analyst Certification Computer Forensics 2013 College of Lake County - City , State Certificate of Completion, Paralegal Studies Legal Approved by the American Bar Association 2008 Strayer University - State Bachelor of Science Computer Information Systems InfoSec Computer Information Systems, Emphasis in InfoSec Graduated Summa Cum Laude Certificate of Completion, Cisco Studies Training for Cisco; CCNA, CCNA-Security, CCNA-Voice, (Microtrain, Lombard, IL) – 2012 – 2013 Encase and FTK Certification Candiate (Training for Encase and FTK Certification) – 2016 Professional Affiliations Member, Illinois Paralegal Association ' Member, National Federation of Paralegal Association Member, Cook County Bar Association Member, Lake County Bar Association Skills Executive and Legal Support, Business Analysis, Strong Communication Skills, Business Operations, Detail oriented, Documentation and Time Management, Information Technology and Technical Support, Leadership, Legal Terminology, Managerial Experience, Meeting Organizational Skills, Advanced Problem-solving Skills, Paralegal , Performance appraisals, Personnel, Presentations, Processes, Procurement, Project Management, LR&W, Westlaw, LexisNexis

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Director of Information Technology Project Manager * Business Analyst * Technical Support Analyst Visionary and highly accomplished Information Technology executive with success spanning 20+ years in high-performance, multi-faceted environments. Innovative and quality-driven professional to oversee enterprise resource planning, data and voice networking, software development, performance analysis and other critical business processes. Expertise establishing strategies and spearheading long-term initiatives to devise deploy and support IT infrastructures in alignment with business objectives. Adept administrator of enterprise projects and organizational budgets. Skill Highlights Innovative Leadership Change Management Infrastructure Design Strategic Planning Technology Development Collaboration and Liaison P & L Oversight Organizational Development Mentoring and Coaching Professional Experience Director of Information Technology 08/2005 to Current Company Name City , State Manage software development and infrastructure projects. Direct daily operations and oversee vendor relationships. Define project requirements and aligning efforts with clients and corporate needs and assess outcomes. Develop and see change management processes, release control, maintenance and support activities and employee training programs. Determine needs analysis for infrastructure and software requirements. Establish corporate policies pertaining to staff and employee usage of technology. Provides 24 x 7 technical support, Service Level Agreements (SLA's) and root cause analysis reporting. Directed staff of 7 IT professionals comprising of an IT Manager, Network Administrator, Programmer, IT Trainer and 3 Helpdesk Analysts supporting approximately 675 employees in 18 branches within the state of Florida. Interact with various departments in Corporate to derive pertinent information for Accounting, HR and Finance and formulate decisions based on data derived from the firm-wide Enterprise Resource Program. Accomplishments: Companywide system conversion to Windows 7, Office 2010 completed within 4 months. Standardization of software applications and hardware infrastructure, allowing for better system support, faster turnaround time for system problem resolutions Organization of departmental business which includes system inventory, software licensing and registrations. Evaluation of IT related vendors and service agreements resulting in a $300K per year reduction in IT expenditures Implementation of a $1.5 million ERP system, allowing for standardization of business processes with the financials, human resources, project management and purchasing department. Design and installation of an IP hybrid telecom system, standardizing the company's phone system and allowing for free inter-office communication, with a yearly savings of $160K in telecom expenses. Manager of Information 02/2003 to 07/2005 Company Name City , State Provided leadership in the firm's information technology department in the direction, planning and implementation of technology leading to the support and alignment of the Firm's business operation to achieve an effective, cost-beneficial and secure IT operations for over 350 users. Provided strategic and tactical planning, development, evaluation, and coordination of the IT Department. Oversee the integrity of all electronic records including information related to information security and data recovery processes. Facilitated communication between staff, management, vendors and other technology resources within the organization. Directed supervision of 6 IT staff including a Network Administrator, 2 IT trainers and 3 Helpdesk Analyst. Ensured that all users are properly trained for secure and effective use of the systems. Accomplishments:. Developed system policies addressing areas of risk and formulating a protocol for an effective change management. Spearheaded conversion of phone system to IP telephony resulting to a 30% decrease in spending for telecommunication infrastructure. Coordinated conversion of legacy servers and virtualization of servers, increasing operations efficiency and reducing downtime. Migrated several of the Firm's legacy application and reducing the applications supported leading to a standardized utilization of software. Senior Systems Analyst/Project Manager 07/1998 to 01/2003 Company Name City , State Responsible for planning and implementation of IT projects while managing and coordinating IT resources. Managed relationships with vendors and suppliers to ensure routine maintenance and that any possible problems are detected before they occur. Evaluated hardware and software acquisition to ensure compatibility and alignment with the Firm's objectives. Ensured all systems are properly updated and evaluated for routine maintenance. Assessed network and e-mail security to ensure network integrity. Responsible for the standardization and migration of Windows 98 Operating System to a Windows XP environment, Wordperfect to MS Office suite and consolidation of networked workstations and printers. Education Bachelor of Science : Industrial Psychology 1985 University of Santo Tomas - Manila Philippines Industrial Psychology Associates Degree : Computer Science 1995 Baruch College City Computer Science Cisco Certified Engineer 1997 Dersyha University City , State Selected Professional Development and Seminars Team Leadership * Managing conflict * Effect Supervision of employees Managing People & Change * Effective Project Management * IP Telephony in the business environment * ERP system implementation techniques * Effective network and infrastructure design Coping with changes in technology Skills Accounting, Analyst, business processes, Change Management, Cisco Certified, Coaching, hardware, conversion, clients, direction, e-mail, employee training, Engineer, ERP, Finance, financials, human resources, HR, information security, information technology, inventory, IP, Leadership, Team Leadership, Managing People, Managing, Mentoring, MS Office suite, Office, Windows 7, Windows 98, Windows XP, migration, needs analysis, Enterprise, Network Administrator, network, Operating System, Organizational Development, phone system, policies, printers, processes, Programmer, Project Management, purchasing, reporting, Seminars, servers, Service Level Agreements, SLA, software development, strategic, Strategic Planning, Supervision, technical support, telecom, telecommunication, Telephony, Trainer, Wordperfect

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Active Directory account management and troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs, Work History Information Technology Specialist I Summary of Skills and Qualifications:. 07/2008 to Current Computer Network Specialist Company Name – City , State I serve as the Lan Administrator. I installed and maintain over 100 servers. I installed and maintain a Hyper V cluster of 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts & group policy, Microsoft System Center and Operations Manager 2012, Proofpoint spam filter and iBoss web filter, ArcGIS. I manage Active Directory user accounts and troubleshoot Active Directory replication issues when necessary. I maintain 3 SANs including Nimble, Dell Equallogic and StorSimple. I assisted with selecting Alertus desktop alerting system by watching vendor demonstrations and recommending the best alerting system for our environment. I work with users on high level technical issues to analyze issue sand then take corrective action. I perform new employee technology orientations and cellphone training in groups or individually. I write or modify scripts such as Powershell, VBscript. I administer a Vsphere server. 06/2001 to 07/2008 Technology Specialist III Company Name – City , State Install and configure HP network switches, program switch ports and assign vlans, connect network wall ports and terminate network cables when necessary, troubleshoot network port communication errors and take appropriate action to correct problems, utilize TCP/IP utilities such as ping, tracert and ipconfig to diagnose network problems, installed and maintain Whats up network device connectivity monitoring software and configured the program to send sms messages when a device or service goes down, installed and maintained Blackberry Enterprise server for MS Exchange server, Fedora Core Linux with Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning and Read 180 servers, Xiotech SAN and TNT network security appliance, written a number of dos and vbscript scripts to automate many functions, including student user account creation by exporting data from the student information system formatting the export file and to create approximately 5000 student user accounts, create home folders and set permissions, utilized group policy to secure workstations or install new software, implemented the district Geographic Information system by recommending ArcGIS software to my manager and worked with city and county agencies to acquire base layers and created additional layers such as school sites and attendance areas, communicated with teachers, managers and students, installed and supported a variety of software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system and other education software, I used Ghost software to image computers when necessary. LAN Administrator Install and manage Hyper V and other servers Manage 3 SANS - Dell Equallogic, Nimble & Storsimple Troubleshooting server and client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager and Operation manager. EMC Networker backup Installed and maintain Active Directory, group policy, user account management Analyzing technical issues to improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype for Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, , Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG and Client Access Array, Informacast Speaker System,Microsoft System Center and Operations Manager, EMC Networker backup software, ArcGIS desktop and server, Maas360 mobile phone management, Azure Hardware: Install components such as network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I have attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange : week long course EMC Networker week long course ArcGIS week long course Windows 2012 - Powershell week long course : Skills

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY CERTIFIED TECHNICIAN Summary Over Nineteen years of experience in Information Technology.Information Technology professional with well-developed interpersonal, communication, organizational and presentation skills. Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skills in the successful implementation of highly effective desktop support operations. A broad understanding of computer hardware and software, including installation, configuration, management, trouble-shooting, and support. Extensive experience with HP products to include Desktop, Laptop, high-end MFP devices and Web JetAdmin, Areas of direct expertise include Project Coordination & Design, In-depth Technical Support, Corporate Desktop Support, Microsoft OS experience including installations-configuration-imaging, migration, and registry editing. Network and Citrix experience. Recommendations listed on Roz Arasmo - Estee Lauder Companies, Inc., Human Resources Administrator It is with great pleasure do I take this opportunity to write this recommendation on such an extra ordinary individual who is not only an awesome person to know but a wonderful colleague as well. During the almost ten (10) years of knowing Bill, he has not only displayed a great talent within the IT organization at Estee Lauder, but has distributed excellent skills and customer service to everyone throughout the company. He is extremely well thought of from every level of management to Senior management. His dedication and diligent to excellence has proven superior time and time again. When called upon he demonstrates top support in a timely and professional manner not to mention that he completes his tasks thoroughly with accuracy never having to be called back again for the same issue. We have been privileged to have such an awesome professional within our organization. ____________________________________________________________________________________________ Lorilee Dickson - Director, Change Management and Communications at Estee Lauder Bill is a diligent and hard-working professional with excellent customer service skills and exceptional knowledge of the IT industry. Each time I requested support, he was quick to respond and completed each request completely and with urgency. His thorough approach and attention to detail are an added bonus to the computer support he provides on a regular basis. Skills years' experience) Security+ (Intermediate, 12 years' experience) Customer Service (Expert, 20+ years' experience) Networking (Intermediate, 10 years' experience) Internet Explorer Symantec Antivirus (Intermediate, 9 years' experience) Windows 7 (Intermediate, 2 years' experience) Series 7 (Beginner, 20+ years' experience) XP (Advanced, 6 years' experience) DOS (Intermediate, 20+ years' experience) Windows 8.1 (3 years 'experience), IP Mac OS (Beginner, 2 years' experience) iPhone (Intermediate, 2 years' experience) iPad (Intermediate, 2 years' experience) User Interface Writing (Intermediate, 12 years' experience) Troubleshooting (Advanced, 20+ years' experience), IT Operations (Intermediate, 8 years' experience) Accomplishments Jose Miguel Morales - VP Security Engineering January 24, 2003 To Whom It May Concern, The intent of this letter is to express my professional regards for Mr. William Hale. I have known Mr. Hale for over a year in academic milieu. During this period I have had the pleasure of being associated with one of the finest people that anyone could ever come in contact with. William's technical and professional prowess has accorded him the highest regards from his peers. He has a thorough understanding of the job requirements and how to accomplish corporate goals without sacrificing individual creativity. William is not only a success in his career, but is always interested in the betterment of his fellow man. I have observed him many times in the process of accomplishing things that truly are representative of a person with a strong family and moral convictions. William is a man that can wear many hats, and his humbleness allows him to be a good server, and at times adapt to the position of a leader. I am deeply impressed by Mr. Hale and recommend him unhesitatingly. I am confident that, if selected for your vacancy, he would provide the same high level of service and commitment. Sincerely Yours, Jose' M. Morales [Electronic Signature] Jose Miguel Morales, VP Security Engineering http://www.semperfiglobal.com. Experience Information Technology Certified Technician 03/2010 － Current Company Name Desktop support, software/hardware installations and configurations for Manhattan area. Senior Technical Support Technician 01/2006 － 01/2011 Company Name Senior Desktop Support Analyst responsible for software & hardware assets for company. Dedicated technician to 500+ end users. Senior Technician for SAP Project 2006-2010. Education and Training 2017 Computer Career College - MCSE,CNA, A+,CNA, Information Technology : City University of New York - CIS - Computer and Information Systems Security / Information Assurance Computer and Information Systems Security / Information Assurance 1987 Rollins College - Finance Finance 1962 Certifications MCSE, MCP, CNA, Comptia A+, A+Network, A+ Security, HIPPA, Series 7,63,24 Microsoft, Comptia, Novell, SEC Series 7,63,24 : Hofstra College - Business Administration Business Administration Certifications Technical Support (Advanced, 20+ years' experience) Training (Advanced, 15 years' experience) Microsoft Office (Advanced, 11 years' experience) Hardware Support (Advanced, 20+ years' experience) Hardware Diagnostics (Advanced, 20+ years' experience) Hardware Installation (Advanced, 20+ years' experience) Software Documentation (Advanced, 10 years' experience) Enterprise Software Organization (Intermediate) CompTIA A+ Certification (Advanced, 12 Skills A+, A+ Certification, Antivirus, CNA, Hardware, Hardware Installation, Customer Service, DOS, Hardware Support, Information Technology, Internet Explorer, IP, Mac OS, MCP, MCSE, Microsoft Office, Windows 7, Windows 8.1, Enterprise, Network, Networking, Novell, SAP, Software Documentation, Symantec, Desktop support, Technical Support, Technician, Troubleshooting, User Interface

INFORMATION-TECHNOLOGY

VP OF INFORMATION TECHNOLOGY Executive Profile A results oriented technology leader with over 18 years of IT experience, 8 years of supervisory experience. Passionate about collaborating with key stakeholders to develop information technology vision and strategy by effectively building organization, processes, infrastructure and services in support of short and long-term business needs. Understands the business value of available tools and applications as to provide optimal strategic benefit at the appropriate cost. Skill Highlights IT Governance Team Leadership Systems Integration Contract Negotiations Disaster Recovery Plans IT Operations Core Accomplishments Implemented a new phone system that will immediately save the company over $100,000 a year with benefits that have increased productivity while lowering the need of IT support.  This includes vendor contract negotiation, which resulted in the cost of the new phone system to be covered with no out of pocket expenses. Managed multiple IT Projects that resulted in increased productivity, performance and revenue. Enhanced communications between our nationwide offices using Video Conferencing, saving over $50,000 a year in travel costs. Worked with Marketing to integrate our CRM and other systems with our Marketing systems, which resulted in real-time feedback to marketing and end users of client actions. Converted VMWare to Hyper-V which resulted in lower costs & quicker recovery as part of the DRP. Designed, Implemented and maintained a Disaster Recovery Plan that reduced recovery time from 4 days to 2 hours, potentially saving the company from catastrophic downtime. Initiated a Task management system that resulted in better communication and increased productivity from the team.  This kept all stakehoders in the loop on project status. Using qualitative and quantitative techniques, discovered numerous ways to improve current systems, saving Bradley-Morris over $250,000 a year. Mentored and coached employees resulting in a 25% increase in productivity. History of increasing infrastructure performance and increasing uptime to nearly 100%, saving the company over $5M a year in revenue. Quickly gained expertise in the company's CRM that resulted in saving the company over $600,000 in consulting fees. Increased sales and reduced costs by cutting manual quoting process time by 80% through design and implementation of a new automated quoting system. Spearheaded the design and build of a commissions system that resulted in recovering over $2.5M in unaccounted commissions due. Professional Experience VP of Information Technology 07/2014 to 03/2017 Company Name City , State Hired to transform the IT department, which was successful within the first few months.  Developed an IT strategy designed to increase sales and business process efficiency, and lower costs and company risk. Built and managed a highly effective team of employees, vendors, and service providers. Reporting to the CEO, responsible for all information technology budgeting, vendor negotiations, and business intelligence.  Responsible for the IT Budget, task management and delegation, and IT staff mentoring and reviews. VP of Information and Security Technology 02/2009 to 05/2014 Company Name City , State Lead all IT operations, including purchasing, budget and structure.  Conduct performance reviews and record results. Prepare and deliver reports and presentations on IT issues for CEO and VP of Sales on Demand. Train employees on system use, workflow procedures, and technology policies. Manage employees in connection with IT functions. Manage outside vendors and consultants as needed. Served as the HIPAA compliance officer.  Worked with marketing and the VP of Product Development to align new products concepts with corporate technology and corporate strategic goals. Director of Information Technology 02/2006 to 02/2009 Company Name City , State Managed all information security to follow HIPAA Compliance guidelines.  Advise the CEO and other executives on advanced technology solutions.  Began serving on the Executive Management Team. Met with client executives to determine client needs, project requirements, and feasibility; translate the needs into technical requirements.  Established high functioning lean IT department to quickly respond to internal and external IT support requests.  Bolstered system performance through design and development of new Electronic Data Processing system by leveraging expertise with Visual Studio 2010, SQL Server, and ASP.NET. Oversaw all areas of Infrastructure. Information Technology Manager 02/2003 to 02/2006 Company Name City , State Continued to improve and expand the Commissions Tracking Application.  Gained expertise in the companies CRM and digitally integrated the Commissions Tracking System with the CRM.  Increased system uptime from 80% to over 99% by implementing new Hyper-V virtual servers/DFS with no downtime.  Developed and deployed corporate software and apps to employee's mobile devices for streamline corporate use and uniformity. Application Developer 08/2002 to 02/2003 Company Name City , State Spearheaded major, year-long initiative to plan, design, build, and implement an ETL commission database system utilizing SQL databases and ASP.Net, including data analysis reporting that recovered more than $2.5M in "lost" commissions.  Provided some end-user desktop support. Education Information Systems 2014 Park University GPA: 3.5 Bachelor of Science : Management 2007 Park University Magna Cum Ladue GPA 3.82 Skills ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow Military Experience Electronics Technician 07/1997 to 07/2001 Company Name City , State Deployed and maintained CAT5 and fiber optic cable. Directed and trained subordinate Technicians.  Configured 5 stations with CAT5 and fiber optic cable.  Conducted quarterly and annual formal performance reviews for all subordinates.  Installed Windows NT system on more than 400 computers. Earned good conduct and sharpshooter awards.

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY INTERN Professional Profile To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development. Qualifications Microsoft Word, Power Point, and Excel Experience 10/2014 to 05/2015 Company Name － City , State Provided assistance to students with weak study areas. Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses. Contributed students to improve their ASL receptive and expressive skills. 06/2012 to 08/2012 Information Technology Intern Company Name － City Participated in human and technology interaction management with supervisor. Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information. Completed several workshops and lectures about the history of the Library of Congress. 02/2012 to 08/2012 Media Student Assistant Company Name － City Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed. Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems. Verified that each classroom had the appropriate equipment and technology needed for success daily. Education December 2016 Information and Technology Management American Sign Language Bloomsburg University of Pennsylvania － City , State Information and Technology Management American Sign Language 3.35 Languages Fluent in American Sign Language and English. Can navigate in multicultural situations. Skills American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops Additional Information Awards/Certificates: *Dean's list above 3.50 GPA Spring 2016 *Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities/Communities: *Chi Alpha Epsilon Honor Society 2015 - 2016 *Delta Alpha Pi Honor Society 2015 - 2016 *Phi Sigma Pi National Honor Fraternity 2015 - 2016 *Signify Club President 2015 - 2016 *Delta Sigma Phi Fraternity Brother 2012

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER Professional Summary Possesses an extensive background in Information Technology Management, along with a Masters of Science degree and multiple certifications. Excels in planning, implementing, and evaluating the systems, infrastructure, and staffing necessary to execute complex initiatives and meet deadlines in dynamic, fast-paced environments; adept at overseeing and participating in the installation, configuration, maintenance, and upgrade of networks, hardware, servers, and peripherals. Detail-oriented and decisive; applies communication and leadership skills to interface effectively with all levels of an organization. Expertise spans: Network Engineering, Helpdesk Administration, Software Licensing, Disaster Recovery, Backup/Restore Operations/Project Management, Strategic Planning/Analysis, Budgeting, TeamBuilding/Training, Vendor Relations Policy/Procedure Development, Quality Assurance, Troubleshooting, Problem Solving, Process Improvement. Experience 04/2013 to Current Information Technology Manager Company Name － City , State A bankruptcy Trustee office handling Chapter 13 and Chapter 12 cases for the Northern District of Georgia Manages application database/hardware systems used to track Chapter 13 bankruptcy cases, all office technologies,, information systems, and anti-spam/anti-virus servers. Evaluates, recommends, implements, supports, and troubleshoots hardware and software. Maintains LAN/WAN infrastructure, connectivity, and security as well as LAN user documentation. Performs disaster recovery planning. Administers licenses and service contracts; schedules service visits from vendors and suppliers. Defines, documents, assesses, and updates IT-related procedures as needed. Creates and maintains user accounts, including email. Inspects all employees' computers quarterly to ensure compliance of configuration and settings with office policies. Coordinates special projects. Designed and implemented network infrastructure enhancements to improve performance, security, remote access, and connectivity. Standardized hardware, peripherals, and software. Established a helpdesk support system for monitoring, prioritizing, and scheduling requests. Spearheaded the deployment of a new tracking system that provided performance metrics used to identify where additional training and resources were required. Researched, installed, and configured an enterprise backup solution for disaster recovery that included features to allow users to recover deleted items without the need to recover from DR backups. Doubled WAN bandwidth and propelled LAN and WLAN performance to 100% or higher through WAN, LAN, and WLAN reconfiguration. Improved accuracy, more than doubled efficiency from 35% to 87%, and increased cost savings from $250/quarter to $2,500/quarter by developing an automated script for retrieving data from an outside server. Automated asset tracking by employing a hand scanner and database system to improve efficiency and accuracy. 08/1987 to 06/2012 Network Analyst Company Name － City , State A $1B+ global manufacturer of equipment for precision material dispensing, testing, inspection, surface preparation, and curing Fueled a 1,000% improvement in LAN performance by replacing the existing network, which entailed changing software and LAN cabling for 20 existing switches, including reconfiguring the core switch with remote wiring closets with multiple stack units. Led a team of five network and equipment support specialists.Configured, maintained, analyzed, and troubleshot Nortel and Juniper networks, systems, and equipment (WAN/LAN/WLAN infrastructure, servers, PCs, notebooks, thin clients, printers, and other peripherals) used by 600 workers in Georgia.Supported 200 units configured for operation through client servers.Advanced global company objectives through participation in IT and telecom design and implementation.Advanced to this role through promotions from Mechanical Drafter, Engineering Checker, Mechanical Designer, and Network Administrator.Slashed support requests 75%, cut equipment costs 50%, and boosted work productivity 30% by applying near-zero configuration to develop, install, and implement a thin client solution for 90 plant manufacturing cells. Reduced standard company imaging and system deployment time 60% before station-specific customization by replacing and/or refreshing 40 PCs each quarter, 100% on schedule. Planned, designed, installed, configured, and tested wireless networks (WLAN from Cisco, Nortel, and Meraki) in multiple facilities; documented standards for US operations; trained users; and monitored performance. Replaced 125 field and service laptops by programming standard images and custom configurations on each machine, completing the six-week project on schedule despite disruption of parts availability due to a tsunami. Championed the use of computers in manufacturing cells to provide drawings and also facilitate order tracking in conjunction with the ERP system; designed and implemented automated pick list and shipping documents as well as real-time tracking for distribution. Trained and mentored 15 new department staff members and contractors. 02/1753 Designer/Drafter Company Name － City , State Plant Manager/Quality Control Manager Company Name － City , State Drafter Company Name － City , State Accomplishments Microsoft Word/Excel/Access/Outlook/PowerPoint/Visio/Publisher/Project, Apple Pages, Numbers, Keynote, Autodesk, AutoCAD, SolidWorks, SAP r3 Operating Systems: Microsoft SQL, Microsoft Exchange, SCCM, DOS 6.22, Windows 3.1-Windows 10, Windows NT 3.5 Server, Windows Server 2012, OSX 10.2-10.11, IOS Hardware and WLAN: Nortel, Mitel, Shortel, Cisco, Meraki, Apple AirPort, Palo Alto-Firewall, Sonicwall Firewall Peripherals: Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN Installation and Configuration: Dell PowerVault, Adtran Routers, Cisco Routers, Catalyst Switches, HP Procurve Switches, ICC Patch Panels, Cross Connects, Cat3-6A (Phone and Data) Education Master of Science : Leadership Walden University － City , State 2015 Master of Science : Information Systems Management Project Management Walden University － City , State 2013 Bachelor of Science : Information Systems Management Mechanical Engineering Walden University － City , State Certifications MCP,  CompTIA Network+, CompTIA A+ Skills anti-virus, backup, cabling, Cisco, hardware, contracts, client, clients, database, disaster recovery planning, disaster recovery, email, ERP, features, imaging, information systems, inspection, Inspects, LAN, notebooks, laptops, Mechanical, access, office, enterprise, Network Administrator, network, networks, Nortel, peripherals, pick, policies, printers, programming, real-time, scanner, scheduling, servers, script, shipping, switches, switch, user documentation, telecom, WAN, wiring

INFORMATION-TECHNOLOGY

ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms. Experience Company Name Administrator of Information Technology City January 17th 2007- Present). Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software. Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference. Protects organization's value by keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected and developed procedures to support 3rd party. Provided support for software, printing, and network access issues to entire Senate community. Provided senior level support to internal Help Desk operations. Worked on integrating with 3rd party software. Responsible for installation, configuration and support of Capitol Correspond sql database. Trouble shooting with HP printer issues. Worked on connecting and configuring PC's, and NT servers to the network. Assure that H/W and software are working smoothly within the environment. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support of capitol Correspond database management software running on MS SQL database. Responsible for installation, configuration and support of Capitol Correspond SQL database. Provided client training for the use of Capitol Correspond Database. Trouble shooting with MS SQL, and troubleshooting printer issues. Provided client training for the use of Capitol Correspond Database. Worked on connecting and configuring PCs, and NT servers to the network. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master of Arts : National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master : Science Computer Information Systems Management City , State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor of Science : Computer Information Systems City , State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America. Publications Congressional Scholar Certificate: Security Policy. CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply new lessons and approaches to support and enhance the organization to achieve its goals and mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director of Information Technology 11/2012 to 08/2015 Company Name Provided application and network support services for the MSBA. The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects. My group maintains a rackspace hosted asp.net solution tied to SQL Server. I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012. I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions. I also developed an architecture based on object modeling for a middle tier. I was the the login account administrator for the authority which utilized Santander Banking Services. I wore many hats with my team - developer, manager, network administration and help desk. I served as the project manager for all current projects and provided business analysis to work out business workflows for my team. I recommended Tableau as the authority's visualization business intelligence tool. We just started developing the infrastructure around the new business intelligence tool. We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center. Team Leader 05/2005 to 11/2012 Company Name Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program. I had three teams under my leadership. I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications. The second group maintained professional and clinical billing for the cardiology department. The third group developed and maintained research applications for the cardiology's research department. I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well. Chief Information Officer 07/2000 to 02/2005 Company Name Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation. The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities. We upgraded to Zen 5.0 of Novell and remotely managed our desktops. We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance. Our development platform was classic asp with vb.net and the back end was sql server. Director of Applications Development 02/1996 to 06/2000 Company Name Provided application development and support services to the Department of Youth Services. I lead the Year 2000. project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS. I also helped out as a. banyan administrator to our Network Administrator. Education Master of Business Administration (MBA) : Management Information Systems, General Delta Mu Delta Suffolk University - Sawyer School of Management City Management Information Systems, General Delta Mu Delta Bachelor of Arts (BA) : Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000

INFORMATION-TECHNOLOGY

VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 to Current Company Name － City , State Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems. Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue). Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions. Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems. Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime. Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems. Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls). Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies. Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance. Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers. Team maintains over 99.9% uptime for all mission critical hardware and software platforms. Director, IT Infrastructure March 2008 to November 2012 Company Name － City , State Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities. As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation. Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy. Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers. Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems. Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools. Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel. Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future. Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization. Coordinate and manage all communications between business operations and corporate IT. Developed first standardized IT project templates for treatment center integrations and new treatment center builds. Team responsible for closing 800+ IT support tickets per month. Manager, IT Operations - Windows October 2006 to March 2008 Company Name － City , State Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers. Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers. Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves. Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel. Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems. Coordinated all communications between business operations and corporate IT for Windows IT projects. Member of IT Management Team responsible for the strategic direction of corporate IT initiatives. Team responsible for closing 500+ IT support tickets per month. IT Manager - Networking, Systems, & Support September 1999 to October 2006 Company Name － City , State Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators. Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers. Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems. Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location. Primary decision-maker in all corporate hardware and software standards. Direct backup, upgrade, and maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment. Decreased annual IT budget by at least $50K each year from 2003-2006. Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act. Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing. System Administrator March 1996 to September 1999 Company Name － City , State Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states. Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery. Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix). Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees. Developed software training manuals and end-user support materials. Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site. Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices. Inside Sales Representative June 1994 to March 1996 Company Name － City , State Education M.B.A : Dec. 2007 University of Massachusetts － City , State B.S : Real Estate , May 1994 Arizona State University － City , State Certifications and Training Denver Peak Academy - Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership and Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware and Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations Senior Project Management leadership Co-Chairman of Change Management Review Board Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” Implemented and Lead a Business Relationship Management Team Accomplished IT Technologist with a strong Business acumen, including an MBA Degree Successfully resolved complex Business, Technical and Operational issues Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global and strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 to February 2015 Company Name － City , State Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements Leadership role in the Vendor selection process (RFI/RFP/SOW) Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, and manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements. Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) Worked with the Business and IT Teams to successfully implement new technical support vendors/partners. Information Technology Director January 2000 to February 2013 Company Name － City , State Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's. Drafted and approved contract amendments/renewals. Extensive Business Systems, Project Management and Business Relationship achievements. Director of Information Systems with extensive experience in Customer Service technologies. Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance. Maintained several JD Powers top system performance ratings. Directed a Business Relationship Management team which was integrated within the Business Units. Our IT customer surveys improved from C- to B+ under my lead. Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's). Business Systems Delivery Consultant January 1999 to January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology. Started a new Technology Support team, centrally supporting over 110+ Business Applications. Client Services Manager January 1998 to January 1999 Company Name Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas. My customers include Merrill Lynch, Guardian and JP Morgan Chase. Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members. Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications. Assisted the Sales team in closing 3 major new accounts (Sales Support role). Education M.B.A., Masters : Business Administration Adelphi University － City , State Business Administration B.S : Management and Economics State University of New York － City , State Management and Economics ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System Proficient in Remedy and IBM ticketing system Work Experience February 2013 to December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies. CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service. Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently. October 2010 to August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations. Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs. May 2007 to October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles. Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management. April 1998 to February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army. They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces. Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons. Education and Training October 2014 DeVry University City , State Bachelors of College of Business Management : Technical Management GPA: Graduation with Distinction GPA: 3.0 Technical Management Graduation with Distinction GPA: 3.0 Principles of Management Project Management Interests U.S Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY COORDINATOR Career Overview AVP / Director of Information Technology I Network Engineer with extensive experience. Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities. Qualifications Certifications and Certificates: • Microsoft Certified Professional • Comp-TA A+ Certified • Microsoft SOL 2000 Design and Administration • Microsoft Access I. II. III • Navision Report Writer I & II • Web design Software I Hardware Knowledge: • Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1 • Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX • Microsoft Active Directory • Database Software: Installation & support of Microsoft SQL up to and including SQL 2012. Highly proficient with Microsoft Access and Sybase databases • ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2 • Office Suites: Microsoft Office 97 - 2013 • Email Programs: Microsoft Exchange, Ipswicth Imail • Content management platform: WebGui and Magento • Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches • Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems Work Experience May 2000 to Current Company Name City , State Information Technology Coordinator 2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff. January 1996 to Current Company Name City , State Information Systems Manager Designed in house proprietary costumer relation database. Designed and implemented Microsoft 2003 SBS. Led design of corporate web site and internet marketing campaigns. Responsible for corporate network security and customer WI-FI network. Education and Training 1 1988 Curry College City , State Business Management Bachelor of Arts Business Management Certifications Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II Skills A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website Additional Information Awards: Who's Who Among Students in American Universities and Colleges Outstanding Young Men of America United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 -

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State Education and Training GED Fremont Adult & Continuing Education - City , State Information Technology , 2019 Unitek College - Fremont - City , State Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State

INFORMATION-TECHNOLOGY

Objective To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals. ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR Experience Adjunct Information Technology Instructor 01/2014 to Current Company Name City , State Taught courses concerning the Python, Visual Basic, and C# programming languages. Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program. Information Technology Instructor and School Technology Coordinator 11/2011 to Current Company Name City , State Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk. Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks. STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website. Developed mobile applications with student body to meet district needs. Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff.   Geek Squad Agent 04/2007 to 09/2010 Company Name City , State Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Trained  new employees in effective diagnostic and repair procedures. Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Education Master of Science : Computer Information Systems 2015 Murray State University City , State Project Management and Data Analysis Emphasis Master of Arts : Education 2013 Murray State University City , State Educational Technology Emphasis Bachelor of Science : Education 2011 Murray State University City , State Middle School Science and Social Studies Emphasis GPA: 3.69 Information Technology Certifications Comptia - Strata IT Fundamentals Microsoft Technology Associate - Network Fundamentals Microsoft Technology Associate - Windows O.S. Fundamentals Microsoft Technology Associate - Software Development  Microsoft Technology Associate - Web Development Skills Google and Microsoft suite experience through coursework and classroom implementation. Familiar with both the educational and information technology fields. Experience in both project management and educating teachers on the use of technology in the classroom . Awards / Recognition / Volunteer Work  Kentucky Colonel Award  HCHS Curriculum Committee - Vice Chair   Cum Laude - Murray State University May 2011

INFORMATION-TECHNOLOGY

SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive  Enterprise platforms Forecasting specialist Knowledge of Product Lifecycle Management (PLM) Hardware and software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group. ​ Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget. Increased core system availability to 99.999 % by developing standards and architectural governance and implementing best practices. Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget. Reduced the incidence of IT issues by 50 % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes. Operations Management: Managed all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives.  I oversaw all  day to day operations of the Information Technology department of Weston Educational Group. Staff Development: At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense   At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks. At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%. I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond. Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity. Professional Experience 02/2015 to 11/2016 Senior Director, Information Technology Company Name － City , State Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services. ​ Spearheaded phone system migration to the cloud , resulting in a 99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely. Accountable for  Information Technology  (IT) including overall customer satisfaction. Managed team of  6 IT  professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%. Spearheaded cross-functional initiative to achieve a smooth integration of Missouri College after it was acquired into the Weston Education Group . Strengthened company's business by leading implementation of industry leading SIS for the management of the campuses and CRM for admissions. Negotiated a new contracts with vendors to reduce prices by as much as 28%. Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues. Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected. Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications. Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and  One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure. 07/2009 to 02/2015 Senior Manager, Student Information System Company Name － City , State American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform. ​ ​Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS).  ​ Developed business processes and Service Level Agreements used by the business analysts and support engineers. ​ Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation. ​ Managed the relationships with vendors associated with the student information system. ​ Started with the organization as an IT Manager and led the team to stabilize the environment. ​ Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates. ​ I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter. ​ I advised in the development and relocation of two of the West Coast campuses. 01/2005 to 08/2009 President Company Name － City , State Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house. Accountable for  the entire business  including overall customer satisfaction and profitability. Created new revenue streams through by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor. Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services. Strengthened company's business by leading implementation of all projects. 03/2001 to 12/2004 Director, Client Services Company Name － City , State BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services. ​ Increased revenue by 60% through the creation of the client services department. The department performed implementations and support. Created the Rapid implementation process where we reduced the implementation from months to 4 weeks. Strengthened company's business by initiating and leading the development of the relationship with SAP. Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%. Created and spearheaded the customer satisfaction survey , resulting in a 45 % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue. Education 2010 Business Administration Walden University － City , State , USA 3.85  GPA Minor in  Leadership Bachelor of Science : Information and Business Systems Technology University of Essex － City , State , UK Member of  the world famous Essex University Afro-Carib  Club Played soccer for the University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student and Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One  Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix  Network Devices and Monitoring Tools Juniper switches, routers and firewalls Netgear switches, routers and firewalls CISCO switches, routers and firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage and backup Cloud Technologies Amazon Web Services Microsoft Azure and O365 Miscellaneous Applications and Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Summary IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets. Highlights Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012 Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android LAN, VPN, WAN IP networking Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business. Experience with SQL, SaaS and Hyper-V Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis Experience January 1996 to January 2016 Company Name City , State Director of Information Technology Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S. Forecasted and planned all network information processing and communication needs for the entire company. Provided senior level leadership on all IT security and risk management concerns. Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk. Ensured technology compliance with SOX, PCI, IT general and regulatory controls. Established, documented and administered all IT operational policies and procedures to control systems and integrity risks. Created and analyzed annual IT operational and capital budgets and 5-year plans. Efficiently used monies allocated within those budgets. Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services. Project leader for developing, planning and instituting disaster recovery and business continuity. Provided redundancy on all network components and system failovers. Redundant communication and internet lines using BGP for failover. Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts. Used document imaging system for record retention. Maintained and upgraded all Audio/Video in conference rooms. Installed office security: Card key and camera systems. Hired and managed system administrators and supervised outside consultants. Originally hired as IT Manager promoted to Director in 2002. January 1995 to January 1996 Company Name City , State Manager of Information Technologies Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management. Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration. January 1992 to January 1995 Company Name City , State Sole IT person Manager of Information Services Recruited to relocate to Chicago to run the accounting operations system. Began at LINC as the Accounting Operations Manager eventually became the Network Manager. Maintained UNIX and Novell servers. January 1991 to January 1992 Company Name City , State Customer Service Representative Recruited by Software Company to relocate to Wellesley, MA. Provided technical support for customers. Education Baruch College City , State Accounting BS Accounting Skills Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY (INTERNSHIP) Summary MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst. Skills Language: Chinese, English and Japanese Professional Skills: Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suit, Flash, Photoshop, Illustrator,  3D Max  Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare. ? Experience July 2014 to September 2014 Company Name City , State Information Technology (Internship) Examined problems between users and systems. Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room. September 2013 to December 2015 Company Name City , State Business Analyst Worked with Tourism Bureau to publish "Taiwan Hot Spring Voucher" in order to promote Taiwan. Generated 3K followers  in Facebook Fan page within 3 months Built and designed official website. May 2012 to January 2015 Company Name City , State Chief Executive Officer Expand five new business sites, two located at the large- scale department stores in the country Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China. Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours. Increased sales by 25% in two quarters. September 2011 to June 2013 Company Name City , State Campus Youth E- Service Volunteer Planned summer and winter camps for kids who lack educational resources. Team lead and Recorder Education 2016 Metropolitan State University City , State , USA Business Administration and Management MBA Master of Business Administration (MBA)  International Trade Organizational Behavior Finance and Accounting  GPA 3.7? 2015 National Taipei University of Nursing and Health Science City , State , Taiwan Information Management Bachelor of Science Bachelors of Information Management Information Technology ERP (Enterprise Resource Planning) Recruited to Top 3 Schools based on Academic Achievement  2015 Global Language Institute City , State , USA English English Dialect and Language Excelled in English Write,Read and Speak English Chose to be Graduation Speaker for the Classs GPA 3.4

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company. Qualifications CompTIA Security + CE SY0-401 Certified Refined system debugging and diagnostic skills Excellent analytical, interpersonal, communication and organizational skills System administration UNIX system performance monitoring Team player and self-starter with the ability to operate without detailed work direction Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission. Experience Information Technology Specialist Sep 2013 to Dec 2015 Company Name － City , State 5 years of experience in the maintenance and troubleshooting of complex infrastructure. Provide Help Desk Services first level of troubleshooting to all customers on multiple systems. Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations. Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU). Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor. Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact. Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary. Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times). Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation. Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy. Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans. Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Systems Engineer May 2010 to Sep 2013 Company Name － City , State Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier. Trained current and new team members on existing and new application services procedure and Commercial off the Shelf (COTS) software. Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies. Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work. Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal. Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies. Coordinated with systems partners to finalize designs and confirm requirements are met. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnosed UNIX and Windows processing problems and execute appropriate solutions. Ensured network, system and data availability and integrity through preventative maintenance. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Consistently met deadlines and requirements for all production work orders. Monitored network performance and provide network performance statistical reports for both real-time and historical measurements. Managed network monitoring and server monitoring both on- and off-site. Recommend architectural improvements, design solutions and integration solutions. Systems Engineer Associate Feb 2009 to May 2010 Company Name － City , State Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center. Formatted and delivered training specific to the intended party and purpose for company standards. Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library. Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC). Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT). Maintain a spreadsheet of employees with key contact information, skills, and resumes. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Researched and recommended new sources for candidate recruiting. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Education Bachelors of Science , Computer Engineering Technology Spring 2008 Prairie View A&M University － City , State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX) Summary I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy. The future—and how we get there—depends on those who build, connect, create and transform our world. Accomplished with over 10 years of information technology support experience. Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security. Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges. Passionate and driven professional with remarkable analytical and problem solving skills. Expert quality assurance tester offering five years of experience in detailed technical and system specifications. Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution. Well-rounded team player with dynamic written and verbal communication skills. Hardworking and resourceful team player. History of going above and beyond to achieve notable results. Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. Skills Issue escalation Reporting and analysis Quality control Schematic understanding Critical thinking Data management Network Administration Experience in leadership Improvement plan knowledge Supervision Hardware repair Computer configurations System upgrades New program installations Organizational leadership Troubleshooting and Maintenance Equipment repair Power and hand tool use Troubleshooting and repairs Preventative maintenance Telecommunications systems Component repairs Multitasking Part inspections Friendly, positive attitude LAN and WAN configurations Server and System Administration End-User Training Program installations Software testing Server improvements Data backups Project management Security technologies Network configuration Time management Active Directory knowledge Cybersecurity analysis System Administration Microsoft Office MS Office Apple iOS Technician Help desk assistance Application software testing Mechanical abilities Information Systems Security Professional Advanced knowledge of Windows OS Advanced knowledge of Google Chrome OS Soldering Database management Technical knowledge of server system softwares Servers, storage systems, network equipment, PCs or notebooks of any brands. Experience Information Technology Specialist(Discountpcfix) | 11/2011 - Current Company Name - City , State Assisted client with new computer and network equipment purchases. Updated or installed software for customers to ensure computer efficiency. Checked in computers and performed diagnostics for repair. Backed up data each evening, helping alleviate lost information following malware incident. Updated software versions with patches and new installations to close security loopholes and protect users. Identified hardware issues caused by component failures using approved diagnostic tools. Installed over motherboards, processors and graphics cards. Configured computers to network drivers and connected to printers and other peripheral equipment. Upgraded laptops/desktops, improving speed and performance. Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage. Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage. Observed system functioning and entered commands to test different areas of operations. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Serviced and repaired equipment according to manufacturer guidelines. Installed new systems and components according to service orders and manufacturer instructions. Assessed and identified issues and quickly resolved to restore functionality. Built and repaired computers according to schedule. Installed, configured, and setup PCs in all stores for optimal operation and reporting. Evaluated interfaces between hardware and software, testing performance requirements. Studied complex technical issues and determined proper resolution methods. Assisted with post-implementation troubleshooting of new applications and application upgrades. Determined and alleviated hardware, software and network issues. Installed and supported hardware and software, including desktops, servers and printers. Identified operational and performance issues and worked with managers to resolve concerns. Completed various reports and analyzed each report to decide where improvements could be made. Recommended process and systems improvements such as changes to operations. Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately. Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations. Assisted customers with various types of technical issues via email, live chat and telephone. Delivered local and remote Tier 1 IT support for hardware and software to company personnel. Disassembled computer systems to troubleshoot and resolve hardware issues. Increased overall company performance through improved IT uptime and cost reductions. Quality Control Inspector Contractor | 04/2019 - Current Company Name - City , State Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems. Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release. Developed and implemented best practices for defect prevention and continuous improvement. Used specialized tools to take precise measurements of various aspects of samples. Consulted with engineers to resolve quality, production and efficiency problems. Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and visual inspections on a continuous basis. Inspected quality of finished products, making minor repairs to meet project expectations. Documented nonconformities immediately and recommended techniques for prompt resolution. Completed non-destructive tests and visual inspections continuously. Reviewed drawings and blueprints to determine appropriate level of inspection required. Adhered to all safety protocols to minimize equipment damage and avoid injuries. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Network Analyst | 06/2016 - 05/2018 Company Name - City , State Identified operational and performance issues and worked with managers to resolve concerns. Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands. Analyzed operational performance to identify pain points and provided actionable solutions to management. Educated personnel on company policies to foster improved customer retention and increased revenue. Technical knowledge of standard server system software (Linux, Windows, VMWare) Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications. Wrote reports outlining results to facilitate management decision making. Executed and monitored standards for user interfaces, page design and graphics development. Provided senior technical support to both in-house staff and user departments for all network applications. Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low. Supported customers with password resets and account customization. Recorded complaints, product deficiencies, returned orders and other customer documentation in system. Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Performed site evaluations, customer surveys and team audits. Promoted continuous improvement for IT governance processes. Spearheaded server infrastructure development, quality control, staging and production operations. Quality Control Manager | 07/2013 - 08/2015 Company Name - City , State Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes. Used creative and professional policy to find solutions to issues while diminishing conflicts. Handled all scheduling procedures for the department and directed team members in setting and achieving goals. Observed customer specifications by monitoring the quality control of finished products. Education and Training The Federal Polytechnic, Ado-Ekiti - City , State | Associate of Science Science Technology , 2003 Phoenix East Aviation - City , State | F.A.A Aircraft Dispatcher License Aviation , 2014 University Of Colorado At Boulder - City | Certificate Cybersecurity Policy For Aviation And Internet , 07/2020 GOOGLE I.T SUPPORT - City | Certificate 03/2021 Completed professional Course in: IT Security: Defense against the digital dark arts Operating System and You: Becoming a power user The Bits and Bytes of Computer Networking System Administration and IT Infrastructure Service Technical Support Fundamentals

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Professional Summary Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense Skills Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Desktops, Ethernet cables Cisco routers Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology  Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Ethernet cables Video & Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology  Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Ethernet cables CD-ROM Drives Scanners TCP/IP Configuration Installing, adding and deleting user accounts with Active Directory Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy Experience with Information Technology Service Management (ITSM) Experience with Information Technology  Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy Installing,adding and deleting user accounts with Active Directory Experience with Information Technology Service Managment (ITSM) Work History Information Technology Specialist , 02/2018 to Current Company Name Defines scope, plans and deliverables for assigned projects Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations Confirms and prioritizes project plans and deliverables with the customer, participates in business and technical information technology solution implementations, upgrades, enhancement and conversions Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems Applies metrics to monitor performance and measure key project criteria Performs maintenance and troubleshoots network connectivity, printer, and other hardware issues for both uses on site and those that are remote Assists users with deployment and maintenance of desktop workstations. 06/2016 to 01/2018 Company Name Diplomatic Security Service for the Department of State Protected U.S. diplomats while visiting foreign dignitaries for diplomatic missions Maintained security awareness in a federal environment Assisted in employee management Interacted with VIP personnel such as members of the Senate, foreign and domestic diplomats, and the Secretary of State. Information Technology Interpreter , 08/2010 to 03/2016 Company Name Assisted United States military in training foreign nationals on information technology such as basic troubleshooting and basic system set up Diagnosed computer errors and provided technical support Backed up and restored organizational data files and systems Installed, configured and upgraded PC software and operating systems Created and updated IT support tickets per Standard Operating Procedures Provided customer support for email, hosted applications, desktop, system and network problems within defined Service Level Agreements. Languages Fluent in Dari, Dutch, and Russian

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY ANALYST Summary To pursue a caring and creative career, where I can apply my existing knowledge, acquire new skills and contribute effectively to this nation's future, our children. Having prior experience in IT field, exploring the field to be with children lead to do the Early Childhood Education course and be the part of the little bud's life. Skills apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation Experience 09/2010 to 09/2011 Information Technology Analyst Company Name I believe that each child has their own potential and interests and curiosity in learning. Designing an organized classroom setup, positive and welcoming, caring and secured, safe-risk taking, theme based, and discussions on their interests during class meetings would create warm atmosphere and environment to grow in every domain of development socially, emotionally, physically, and intellectually. I believe the teacher needs to be a supportive person as well as a guide in providing the information, and plans for hands on activities with tools and materials that help them for self-discovery and understand the lesson in curriculum. Letting kids be kids and have freedom to express their own thoughts and creativity and valuing them. My personal goal for my future classroom is to grow their potential and interests in their own pace without pressurizing with targets. Students should be given information on where to find the answers and given the opportunity to explore the solution rather than giving the direct answers, this gives the space for exploration and creativity. I would have the strong idea on having the curriculum inclusive of each child's needs and interests. Curriculum plan involving group work, which is the key for the student led jobs, and direction to help others, teach respect for others and themselves. Motivation and stimulation are the factors that pull out the full potential of the child. Recording their interests and motivated ideas of every student periodically, and sharing with the parents and caregivers to engage the children. Giving the base line of the activity and watching them on how they expand and give new dimension for more than we thought which is a great feeling. Giving the ownership to the children yields mutual trust, support, and love between teacher and child. Developing trust, love and respect for themselves and others help avoid bullying and hurtful words/actions. Make the point that, every child should be treated consistent, equal, fair and approachable. Giving them the time and space to explore along with spending valuable time with them promotes the emotional development as they spend more time in school than any other place. I believe in the quote 'A strong body makes the mind strong and strong mind makes a body strong', I would encourage more of the outdoor activities during the supporting weather. I feel interaction among peers, conflict resolution, turn taking, creativity, helping others, teaching love and respect can be achieved more in outdoor group activities. A healthy meal plan are one main criteria in making sure they have a balanced diet every meal they eat, lots of fruits and vegetables, dairy foods, and less sodium and sugar. I would be compassionate, dedicated, and continue learn and strive to give the best part to my children as a future teacher. I understand teaching involves regulations, restrictions, and responsibilities, as with any other job but this comes with the package of cherishing moments, excitement, joy of being with the innocent and laughing children. Enjoy students and everything they do and accept them as they are, that would be the best gift we give the children who come to school leaving the parents. My philosophy may grow in the future with experience and continued learning and welcoming the ideas and knowledge from work place. 01/2010 to 08/2010 Technology Analyst Company Name 10/2006 to 06/2008 Software Engineer Company Name 07/2004 to 10/2006 Project Engineer Company Name I am attaching hereby the Conduct Certificate and Experience Certificate from previous organization. I have been volunteering with my nine year old and five year old children classrooms for book fair, PTO member, organizing team events like fundraising, traditional events, patriotic events, field trip chaperones in both public and private schools. I am working on doing First Aid and CPR certification. I am doing Early Childhood Education course to pursue the career in education field towards associate teacher degree especially with children of ages 3 to 5 and special needs. Artifacts: As part of Early Childhood Education journey, program observation, children observation of infants/toddlers, school age children helped us to know the curriculum, children needs, interests and expectations as a future teacher. I am attaching hereby the program observation, anecdotal/running record report assignments as part of the ECE courses. Curriculum Plan TITLE: Modes of Transportation, Art and Play activities, teach the class on sounds, different vehicles, and shapes. CHILDREN: Age group of 3-5 years, Group activity, ACTIVITY: Group: Red Light, Green Light, Yellow Light; Making Airplane using Popsicle sticks; Imitate Sounds to pictures during meeting time. Talk on parts of vehicles (gears, wheels, handles, mirrors), Safety (hand signal, helmet, lanes, seat belt, life vests) Outdoor: Bike race, float/sink boat science activity, puff puff - toot toot - lining up and imitating the sound and moving in a line like a train set. Individual: Connect Dots/Coloring: Bikes, cars/trucks, boats/ships, air plane, Bus/Train. Table Activity: Popsicle sticks craft work, make paper boats, paper airplane, train blocks, coloring/drawing. RATIONALE: Activities are chosen appropriate for the age group and how they can relate when they see the vehicles around and kid's interest. OBJECTIVES: Knowledge on wheels/ what make things move, Purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety and wearing helmet. Following the KWL concept - Know, What they want to know, what they Learn as part of the assessment. STANDARD: Preschool learning foundation, California Preschool curriculum framework. WHAT IS NEEDED: Materials: Popsicle Sticks, coloring sheets, origami papers, books, flash cards, board puzzles. Time and Space: Table setup, outdoor with bikes, water table. Teaching Plan: Introduction: Begin with the circle time, theme based songs, talk on the topic and teach on the activity today. Teaching on the step and step instruction on the activity to work on and setup the table with the required materials and monitoring their work and reaching out them as and when needed. Teaching: Gathering: Songs: Wheels on the bus, I am a little piece of fun, down by the station, Little Red wagon, Little Einstein - We are going on a train Play: Flash cards, Train set, Vehicle toys and board puzzles. Snack: Designing the snack based on the theme, car using rectangle cracker and black olives as wheels, apple as boat and pretzel as row boat. Group Activity: Read books, Play dough, and story time. Closure: Display their work on the wall or drying rack based on the activity. Close the activity with story time and meeting/discussion time on their views and shares on the mode of transport for the day. Reinforce the child in the snack time with the theme based designing the snack, like airplane creation using celery, raisins, peanut butter, pretzels. Assessment: Objectives: Knowledge on concept, acknowledging what they know and setting up the activities, Discussions on purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety rules. Evidence of learning: Oral responses to essential questions, Document through videos and photos. Use the gathering time to converse with the children on the facts and ideas. Documentation: Anecdotal/Running Record, Artifacts on observation and summary on their learning on concepts and fundamentals. Education and Training December 2016 B.E : Computer Science and Engineering Folsom Lake College － State Qualification Year of Passing Marks/Percentage Institute Early Childhood Education - 6 Units Computer Science and Engineering May 2004 Matriculation Karunya Institute of Technology, Coimbatore. H.S.C 68 / 10.0 April 1998 S.S.L.C Sri Vijay Vidyalaya Matriculation HSS, Dharmapuri.

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018) Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems 8 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT leonard.flemons@dcma.mil Work Experience Company Name May 2012 to Current Information Technology Specialist City , State Indicates professional reference. October 2009 to May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff. Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations. This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff. Diagnosed and resolved problems in response to customer trouble tickets. Recieved, responded to and provides resolutions to a variety of help desk calls/tickets. A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings. Ensured availability of telephones, emails, and Local Area Network (LAN). Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices. This includes scanners, digital senders, printers, and other video telecommunication's equipment. Maintained MS active directory user accounts and Microsoft exchange Outlook accounts. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary. Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy. Frequently trained IMOs on Desktop Management functions to enhance. 4 of 9 9/2/2015 7:58 AM. USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively. Executed a variety of database utility functions. Updated user manuals, authentication procedures, systems administrator functions, and related IT security features. In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices. Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development. Managed Unit's Active Directory Share Server with over 600 Gb of share space. Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment. Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 to September 2009 IT Network System Administrator II City , State 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator. Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers. Developed system usage policies and server administration procedures. 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD. Responded to system failures by determining the cause and taking corrective action to address the issue. Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases. Performed database queries and file transfers using SQL. Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Established and maintain user and group accounts and permissions. Develops and tests system disaster recovery plans. Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines. Coordinated with installation NEC to establish domain and mail accounts. Participated in the design, development, and modification of logistics automated systems. Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs. Performs customer service help desk/IT support operations and technical assistance to over 800 users. As required, plans, coordinates, and implements the organizations information security. In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Help desk/IT support duties. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages. Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers. Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes. Company Name October 2005 to August 2008 First Sergeant City , State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience. Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training. Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes. Education and Training Texas A & M University Central Texas 08/2011 Master's Degree City , State , United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters of Sciences : Information Systems Information Systems Central Texas College 12/2008 United States Technical or Occupational Certificate City , State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+ 7 of 9 USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City , State , United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor of Science : Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software Interests May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 ­ 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 ­ 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 to July 2015 Company Name On-Site headquarters in VPSI. Establish and maintain a high level of customer service relative to internal and external customers. Provide technical leadership and support in planning and keeping track of IT budget. Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS for servers and workstations. Works on assignments that are moderately complex in nature. Addressing network issues. Support for a small LAN/WAN network-level problems on the live network using network management tools. Corrects or suggests alternative solutions to problems. Ability to plan prioritizes, organize and document work to maximize performance. Work with end users to collect, analyze and evaluate business information system requirements. Work with VPSI business units/programs to design and develop functionalities that meet business requirements. Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers. Responsible for estimating, creating, and meeting the timeline of the development for release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, and implement plan. Test site and application to ensure proper operation and freedom from defects. Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance. Attend scheduled meetings and participate as lead or team member accordingly. Network Management System Engineer May 2008 to December 2014 Company Name － City , State Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently. Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments. Improves user experience at a lower cost to the business. With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems. In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks. Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network. Testing, Certification and Delivery of Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions. Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project. Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project. Analyze the results of the testing process and recommends solutions. Define, identify, collect and organize detailed information relating to testing requirements. Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria. Understand and use appropriate automated testing processes and tools. Stay current on established tools, techniques and technologies. Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments. Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed. Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office. Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working with Classified TACLANES Type-1 devices, TALON, SecNet. Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 to May 2008 Company Name Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Migrating data/users profiles. Creates and maintains user login identification (user id) information and login scripts. Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment. Provide advice and guidance on recommended software and hardware peripheral equipment. Responsible for connecting new client PC's to the network while ensuring network compliance. Troubleshooting network connectivity, network printing, and user access issues. Build and maintain computer systems and performed memory upgrades. Provide local and remote desktop support department and data recovery center. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends. Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras. Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 to May 2007 Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system. Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level and second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications and Windows applications. Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone. Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues. Log all support calls and resolve issue or dispatch to the appropriate area for resolution. Install and configure applications. Process tickets and respond to emailed inquires. Lab Tech January 1999 to July 2006 Company Name Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department. Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification. Work from schematics, engineering drawings, and written or verbal instructions. Determined whether or not a part is functioning within its parameters, analyzed the data found. Imported data into Excel spreadsheet for battery qualification report. Prepared excel graphs, and spreadsheets for the battery team and other departments. Managed and organized the lab for efficiency. Streamlined the Arbin tester and temperature chambers for maximum usage. Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test. Interfaced with the software and mechanical departments on battery tests. Researched specific equipment and accessories for purchase and installation in the lab. Education Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 to 12/2012 Company Name City Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems. Trained proficiently in Information Assurance security. Implemented and sustained satellite and radio communications for all computer based information systems and VOIP. Maintained and organized important IT documentation. Deployed countermeasures against security breaches. Implemented Windows 7 across Garrison units. Direct support for Senior Officer Staff. Responsible for several million dollars in equipment and for personnel. Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk. Cable Installer and Maintainer 11/2010 to 07/2011 Company Name City Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa. Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination. Maintained and organized racks, patch panels, cable trays, switches and routers. Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers. Accountable for thousands of dollars of equipment to include Fluke Networks Products. Operator 12/2009 to 11/2010 Company Name City at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities. Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion. Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets. While reporting and conducting essential missions in high visibility areas. Responsible and accountable for over $100 million worth of equipment and repair parts. SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets. Education Associate of Arts : Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) Summary Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring information systems and network security, and information systems security programs in support of the Information Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary. Highlights Self-directed Results-oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization by developing more efficient filing system and customer database protocols. Experience INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) 01/2012 to 11/2015 Company Name City , State Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the network infrastructure. Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND) efforts. Chief Steward 01/2000 to 01/2012 Company Name City , State Defended the interest of the federal employees at Fort Sam Houston, TX.  Assigned cases to stewards based on their skill sets  Managed the receptionist area, including greeting visitors and  responding to telephone and in-person requests for information.  Prepared employee's rebuttal to grievances.  Organized files, developed spreadsheets, faxed reports and scanned    documents.  Participated in arbitrations, mediations, and Alternate dispute resolutions. Education Associate of Science : Business Administration 1980 Richard Bland College City , State Business Administration Skills Excellent attention to detail Fast Learner Ability to work under pressure Excellent problem-solving abilities

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 to January 2015 Company Name － City , State For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users. I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget. The ability to use good judgment, proven technologies and industry standards to balance ease of use with security. I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner. I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives. I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections. While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills. I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations. My efforts have resulted in a direct costs savings in business operations. Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system. I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times. Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite. Upgraded the GroupWise Messaging to Outlook Messaging. Upgraded the Worldox document management system to Worldox GX3. Upgraded the Audix voice messaging to Mutare voice messaging. Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system. Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices. Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency. Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations. I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected. I was the firm's Security Officer and developed the technical security systems and procedures used in business operations. It was an interesting responsibility due to the challenges with balancing "ease of use" while ensuring system and data "security." Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review. Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques. I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications. I enjoy the aspects of project management as it involves "cradle to grave" involvement. Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system. I appreciate the resources, processes and procedures required to ensure system efficiency and readiness. At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location. My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems. The firm decided the priority and timeliness of systems and applications to recover. I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users. I served as either the project manager or as a team member in all of the examples expressed in my resume. Education Associate's Degree : Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree : Business Administration Business Administration MBA : Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses and an honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Summary An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly organized individual and team player who possesses strong analytical and problem solving skills, and is who is committed in delivering quality services to customers/clients. Experience Information Technology Specialist 03/2018 to Current Company Name City , State  Primary responsibilities include production support, installation and configuration, migration, backup and recovery, performance tuning, cloning, security, upgrades, and patches. Planned, installed and upgraded multiple Oracle databases from 11.2.0.4 to 12.2.0. Added targets to OEM 13c and used OEM 13c to monitored databases. Created rules, security profiles using OEM 13c. Performed Hot/Cold Backup, Recovery and Cloning of databases using RMAN Planned and implemented Backup strategies, used RMAN and Crontab to schedule backup. Installed and upgraded databases from MySQL 5.6 to 5.7 and implemented mysqld_multi for better performance. Migrated databases from on-premise to AWS using Database migration services. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Performed cross region replication with S3. Created security groups to manage inbound and outbound rules. Database Administrator 12/2014 to Current Company Name City , State Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate. Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget. Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE. Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth. Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems. Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM. Migrated single instance databases from NON-ASM to ASM file system to improve performance. Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c. Implemented TDE, Data Redaction and database Auditing to improved data integrity and security. Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto. Replicated data in real time using Oracle Golden Gate and Oracle streams. Analyzed, interpreted and troubleshot Golden Gate related issues. Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP. Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM. Implemented and managed logical backup/recovery with Datapump and Export/Import utilities. Cloned databases using RMAN and Manually using scripts. Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database. Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams. Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard. Oracle Database Administrator 07/2012 to 10/2014 Company Name City , State Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database. Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases. Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF. Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently. Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control. Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views. Maintained and administered high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system. Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g. Replicated data in real time using oracle Golden Gate. Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security. Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions. Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB. Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components. Education and Training Bachelor of Science : Civil Engineering University Of Buea City , State , Cameroon Civil Engineering Technical Environment Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008, 2012 Platforms: Oracle Enterprise Linux 5.11, 6.7, 7, HP-UX 10.x, 11.x. Sun Solaris 2.5, 2.6, Windows Server 2008 Tools : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP.  Database Utilities : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import Languages :  ·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems.  Experience includes  analytical support to computer surveillance activities in Cyber Security, Intrusion detection analysis and System Administration.  Also knowledgeable in Military Cyber Operations.  Security Clearance Currently hold an active TS/SCI Security Clearance.  Last updated in 2013. Technical Skills and Qualifications Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking,  Intrusion analysis and Firewalls. Work Experience Information Technology Specialist , 05/2009 － Current Company Name － City , State Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities. ​Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols.   Configure and install routers, switches and wireless controllers. Draft training materials and organize training sessions for  6  employees. Network Security Analyst , 08/2008 － 05/2009 Company Name － City , State Analyzed software, hardware and network systems for various transmission systems. Identified, reported and resolved network security violations. Corporate Security , 11/2007 － 08/2008 Company Name － City , State Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley. Responded to all client requests for technical support by phone and email. Network Security Analyst , 11/2003 － 11/2007 Company Name － City , State Identified and responded to threats against Air Force worldwide computer networks on an unclassified and classified entity (NIPR and SIPR).  Provided immediate analysis and verification of network activity using Automatic Signature Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS). Detected network intrusions and applied appropriate methods of counter activity. Analyzed trends of all network activity. Provided daily activity reports to management and headquarters.     Education and Training 2018 Park University － City , State , United States Bachelor of Science Information and Computer Science Emphasis in Network Security 2015 CompTIA Certified in Security Fundamentals (Security+) 2014 CompTIA Network Fundamentals (Network+ ) 2012 Defense Cyber Investigation Training Academy － City , State , United States Coursework in Network Exploitation Techniques 2011 Defense Cyber Investigations Academy － City , State Coursework in Network Monitoring Techniques  2010 Defense Cyber Investigations Training Academy － City , State , United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy － City , State , United States Certified Digital Media Collector

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees/services justification. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Application Design Used object-oriented design/programming to design new stand-alone application. ​ Planned, installed, configured, and monitored document management infrastructure. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City , State •Presented various projects including  VPN, RDMS, and IT Proposals  to several classes and instructors . •Worked independently and as part of a team to achieve most equitable outcome. Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City , State •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. •Communicated regularly with management regarding portfolio performance and new loan transaction quality. •Maintained confidentiality of bank records and client information. •Scanned and filed forms, reports, correspondence and receipts. •Entered information into computer databases. •Reviewed files to check for complete and accurate information. •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. •Coordinated with multiple departments regarding responsive documents and document retention. •Researched bankruptcy loan files to confirm federal guideline compliance. •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. ​ Company Name February 2008 to May 2008 TOEFL/TESL INSTRUCTOR City , State •Developed interesting course plans to meet academic, intellectual and social needs of students. •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. •Performed student background reviews to develop tailored lessons based on student needs. •Developed, administered and corrected tests and quizzes in a timely manner. •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. •Designed lesson plans focused on age and level-appropriate material. Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts : English City , State , United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience. Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs. Visionary with superior long-term planning and project management experience. Proven ability to implement standards and procedures that improve business processes and functionality. Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team. Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director of Information Technology , 05/2000 to 01/2014 Company Name － City , State Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro. Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions. Establishes guidelines and programs for effective information technology management. Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology. Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills. Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with 98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee. Network Services Manager , 07/1998 to 05/2000 Company Name － City , State Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology. Maintained and assisted with the support for enterprise-wide technology deployment. Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner. Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call. Data Communications Analyst , 06/1989 to 07/1998 Company Name － City , State Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro. Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals. Analyzed system needs and configuration requirements to acquire the appropriate equipment. Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers. Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996. Electronics Technician , 09/1986 to 06/1989 Company Name － City , State Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment. Installed and designed network and data communication circuits. Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's. Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs. Education Certified Chief Information Officer (CIO) : November 2005 UNC-Chapel Hill － City , State B.S : Industrial Technology (Electronics) , 1986 North Carolina A&T State University － City , State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Professional Summary Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and cybersecurity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies. Skills Agile framework Business intelligence Change management Collaboration Conflict resolution Critical thinking Data migration Information technology management Insurance ITIL Organization and time management Perl Problem-solving Project lifecycle management Project management and leadership Python Risk assessment Salesforce Admin and CRM SDLC Six Sigma SQL (Microsoft and Oracle) Excellent Verbal and written communication Agile, Functional, Project leadership,Written communication AI, Information technology, Project Management Budgeting, Insurance, Python Budgets, ITIL, Quality Budget, Leadership, Research Business intelligence, Marketing, Risk assessment Business process re-engineering, Access, Sales Change management, Excel, Scheduling Conflict resolution, Migration, SDLC Critical thinking, Network design, Six Sigma CRM, Next, Software development Clients, Optimization, SQL Client, Oracle, Staffing Data collection, Perl, Strategic Data migration, Problem-solving, Time management Databases, Processes, Upgrades Designing, Producing, Upgrade Senior management, Profit, Vision Work History Director of Information Technology , 11/2012 to Current Company Name – City , State Develops, tracks and controls long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives. Leads and assists technical upgrade projects for clients by coordinating with consultants and developers for data migration and integrations. Coordinates with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose. Reviews and assesses architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%. Plays key role in on-going network design, reevaluation and optimization to keep pace with company growth. Senior Consulting IT Program Manager , 12/2014 to 12/2020 Company Name – City , State Managed and implemented concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement. Performed program research and analyzed data collection to develop cost estimates and budgets. Identified system needs and designed processes to support business requirements. Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%. Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs. Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks. Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%. Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines. Business Products Specialist , 05/2008 to 11/2012 Company Name – City , State Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions. Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives. Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy. Planned and executed events and marketing programs, producing 40% of goal of qualified leads. Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally. Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue. Product Design Project Team Lead , 11/2000 to 06/2004 Company Name – City , State Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementations. Supervised four (4) concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks. Developed implementation methodologies to rein in project costs while meeting key milestones. Provided accurate, detailed quality assessments based on project drawings and technical specifications. Education Certified Associate in Project Management (CAPM) – #2743884, Expires : Expected in 2028 2021 Master of Science : Information Technology Management , 2019 Western Governors University - City , State Bachelor of Science : Business Administration and Management, Marketing and Management, International Business , 2004 University Of South Carolina - Columbia - State Affiliations Project Management Institute (PMI) – # 6203883, Current Member Certifications Certified [Job Title] , [Company Name] - [Timeframe]

INFORMATION-TECHNOLOGY

AS INFORMATION TECHNOLOGY PROJECT MANAGER Summary SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives using the Agile methodology and Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams. Expertise in gathering and translating requirements, leading scrum teams, and release management, including owning the release management lifecycle for multiple applications across different environments. Skills Agile methodology Project management SAFe Program Increment (PI) Planning Scrum / Kanban / Scrumban Aptitude for resolving challenging problems Client relations Team building Release management Scrum master / Business analyst Atlassian suite (JIRA, Confluence, Trello) Public Trust Clearance Level 4 Agile Approach Budget Business analyst Concept Client Client relations Features Functional Team building Managing Meetings Procurement Project Management Project plans Real-time Risk-assessment SCADA Supervisory Control and Data Acquisition Fluent in Spanish Upgrade Experience Company Name | City , State INFORMATION TECHNOLOGY PROJECT MANAGER 03/2019 - Current Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade Project using project management expertise. Identify and implement technology tools to facilitate resource planning for multiple projects, identify interdivisional dependencies, encourage real-time team collaboration, and develop streamlined workflows to expedite project submittal reviews. Introduced the concept of SAFe to lead planning event to prioritize fiscal year acquisition and procurement needs based on project criticality and available internal resources. Developed annual planning process to support capital improvement planning activities such as project identification and prioritization. Company Name | City , State AGILE PROJECT MANAGER 10/2014 - 03/2019 Led transition of risk-assessment tools from downloadable software to web-based platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate Change and Extreme Events Adaptation tool. Developed project plans and cost estimates with well-defined milestones in collaboration with project team and subcontractors for each contract period of performance. Tracked project level-of-effort and budget expenditures to enable the team to deliver work products while managing changes to scope, schedule, and budget. Provided cost projections using labor rates to manage specific project tasks from project inception to completion. Tracked resource availability and allocate staff according to client priorities for the project goals and timeline. Managed communication of project status, including risks, within the project team and external to the project team. Gathered and communicated performance metrics and develop performance reports. Identified and managed project risks, defined opportunities for improvement, and worked with the project team and senior leaders to establish corrective actions. Worked with team members to participate in the quarterly SAFe PI planning events to develop realistic work plans and release timelines for client-prioritized workstreams. Company Name | City , State RELEASE MANAGER 10/2014 - 03/2019 Negotiated, planned, and managed all release activities identifying risks and corresponding solutions to maintain the release schedule. Established deployment needs and ensured compatible architecture and configuration of final deliverable. Facilitated production readiness reviews and release retrospective meetings with the project team. Served as the primary point of contact with IT partners in deployment planning activities using a Scrumban (Agile and Kanban) approach. Identified ways to optimize platform capabilities and maximize efficiencies. Identified issues and performed root-cause analysis. Ensured all changes met readiness criteria prior to deployment. Worked with developers to resolve deployment issues and system outages. Tracked release metrics to identify process improvements. Conducted functional configuration audits and physical configuration audits to meet CMMI standards. Company Name | City , State BUSINESS ANALYST / SCRUM MASTER 10/2014 - 03/2019 Facilitated requirements meetings and grooming sessions with the development team and the client to identify desired features and functionality. Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning with the project team. Captured and translated requirements to the development team via Jira, Confluence, and during daily scrums. Tested the application across desired platforms in the development, staging, and production environments to ensure proper implementation of requirements. Education and Training Scaled Agile Framework (SAFe) 4 Agilist certification 2019 Project Management Professional (PMP) 2018 American University | State Master of Arts in International Affairs 2011 American University | State Master of Arts in Natural Resources 2011 Clemson University | City , State Bachelor of Arts in Biological Sciences 2008 Languages Fluent in Spanish

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Work History Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Education Master of Science : Chemical Engineering , 11/2005 University of Lagos - City Master of Science Degree : Computer Science and Information Technology University of the District of Columbia - City Bachelor of Engineering : Chemical Engineering , 09/2001 Federal University of Technology - State Data Communication Network, Course Title: Ample view towards 5g mobile network The paper focused on the future and technology of the 5G network. University of the District of Columbia - State Information Security, Course University of the District of Columbia - State Tittle: An overview of cloud software-as- a service (SaaS) computing model. The paper focused on SaaS implementation, security, and its challenges. Summary CAREER OBJECTIVES An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT. Affiliations Information Technology Specialist University of the District of Columbia, Workforce development 2018 Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006 "Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014 Building Programme", Richflood International Limited, Abuja, Nigeria "Project Plans and Implementation Plan Gap Management", Supreme Management Training and 2012 Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient in Research and Development model. Excellent Interpersonal Skills Administrative and organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis and mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills

INFORMATION-TECHNOLOGY

EPIC INFORMATION TECHNOLOGY SPECIALIST Summary Seeking a position in the field of Bio-Pharma where I can utilize and contribute my skills in an ingenious manner. Skills Microbial testing, endotoxin- LAL Test. Nano particle Size and Charge analysis by Malveren Nano ZS 90. Protein extractions. HPLC handling and Chromatography techniques. Polymerase chain reaction (PCR) technique. EPIC care. Experienced in Method development, Method Validation, Method verification and Method transfer of new analytical methods Wet chemistry techniques. MS office, Efficient Internet Browsing, SAS programming, EPIC care. Experience 04/2017 to 06/2017 EPIC Information Technology Specialist Company Name － City , State Supported physicians and nurses with updating work list and flowsheet information. Provided instructions to staff on the use of EPIC Care. Provided support during the go-live. Nanotechnology THz biological imaging. 01/2016 to 11/2016 Research Associate Company Name － City , State Study of Tera Spectra and Tera imaging. Analytical testing and method development and method validation. THz imaging for nanotechnology: The relationship between nanotechnology and THz is bidirectional, in the sense that the concurrent developments can contribute to both technologies. THz modalities have helped the expansion of nanotechnology. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Nanotechnology could help in the development of high-resolution, sensitive and portable detectors and new efficient sources for THz imaging purposes. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro and nanofluidic channels. Performed the Biotechnology techniques cytogenetics and PCR methods. Created Standard Operating Procedures (SOP) for instrumental analysis. Fundamental lab procedures including pipetting, buffer preparation, weighing. Recorded laboratory data and graphed the results to identify significant variations. Prepared reports complying with FDA, ISO, cGMP and internal regulations; and coordinated material, instrument and process validations. Maintained lab set up by ordering common supplies and chemicals. Titanium dioxide nanoparticles with blank terahertz scanning reflectometer. 11/2013 to 12/2015 Company Name － City , State Determine their thickness profile. Analytical testing and method development and method validation. Confirming the ability of this technique to resolve small variations in Ti02 layer thickness and consequently adsorption. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro- and nanofluidic channels. Chromatographic techniques (GC). Developed new analytical methods based on testing results. Created Standard Operating Procedures (SOP) for instrumental analysis. Performed a variety of technical laboratory functions in the operation and maintenance of laboratory equipment calibrating. Prepared reports complying with FDA, ISO, cGMP and internal regulations and coordinated material, instrument and process validations. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Fundamental lab procedures including pipetting, buffer preparation, weighing. Essential to develop a new compound of antibiotics. 12/2010 to 04/2012 Research Associate Company Name － City Isolation, identification, Bioprocessing and characterization of secondary metabolites from the soil screened microorganism. Screening of soil actinomycetes from the different soil samples. Taxonomical studies for antibiotic producing isolates. Morphological and cultural characterization. Total genomic DNA isolation & PCR & Cloning of polyene CYP gene (cytochrome P-450 hydroxlase). Bioprocessing for antibiotic production. Biological activity such as Antimicrobial activity, cytotoxic activity, Genotoxic activity. Research will be constant requirement for new antibiotic compounds to overcome the resistant capacity in microorganisms. Fundamental lab procedures including pipetting, buffer preparation, SDS-PAGE, tissue culture, RNA/DNA manipulations. Achievement. GOLD MEDAL for securing highest marks in Master of Pharmacy, JSS College of Pharmacy. Awarded cash price for M. Pharm Dissertation work by "TAMILNADU PHARMACEUTICAL WELFARE TRUST", 2013 Seminars/Workshops attended. Participated in "Indo-European Symposium on Alternative Approaches to Animal Testing" on Dec.8, 2010 at JSS College of Pharmacy, Ooty. Participated in "national workshop on potentials of medicinal plants of Nilgiri Biosphere reserve" on December 8-10th, 2011 at JSS College of pharmacy, Ooty. Indian Pharmaceutical Student Congress-2009 held in Bangalore. Indian pharmaceutical congress-2011 held in Bangalore. Experimental skills. Basic Biotechnological experiments (in-vitro and in-vivo). Skillful in handling cell-lines. Mammalian Cell Culture). Aseptic handling of Micro-organism. Electrophoresis Gel-documentation Techniques. DNA isolation and RNA/DNA/protein extractions. Operational knowledge of analytical instrumentation like HPLC, GC, LC/MS, UPLC, TLC,. FTIR, UV-VIS spectrophotometer, and KF coulometer,. Wet chemistry techniques. Education and Training August 2012 Master of Pharmacy : Bio Technology JSS College of Pharmacy － City India Bio Technology 3.80/4.0 May 2010 Bachelor of Pharmacy Kakatiya University － City India 3.60/4.0 Skills Epic go-live, Basic, Biotechnology, Calibration, Cell Culture, chemistry, Dec, DNA, documentation, ELISA, experiments, FT-IR, FTIR, GC, HPLC, imaging, ISO, laboratory equipment, MS office, PAGE, PCR, producing, programming, requirement, Research, SAS, scanning, Seminars, SOP, Symposium, UV, Validation, weighing, Workshops

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER Summary Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Highlights Operations management Project tracking  Performance criteria tracking Waterfall framework Scrum methodology Enterprise platforms Salary structure/compensation analysis Calm under pressure Compensation/benefits administration Staff development Client communication Experience Information Technology Manager , 03/2013 to Current Company Name － City , State Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines. Drove business KPIs through rapid iteration of customer-facing product features. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Collaborated with the global team to resolve IT support cases. Build and maintain a staff of five & terminate for cause one employee. Create and audit processes interlocking with other teams, adjust as required. Manage travel and budget for staff on-site visits. Ownership of SaaS customers in North America, Canada and Australia. Defined project deliverables and monitored status of tasks. Executed proof of concept implementations to validate product feasibility. IT Administrator , 06/2011 to 03/2013 Company Name － City , State Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security. Maintained security, backup, and redundancy strategies. Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney). Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Manage North America production data center (SaaS) and disaster recovery applications. Deploy and manage VMware architecture. Monitor and created automatic actions related to hardware and web servers. Engineered IT infrastructure for reliable WAN and LAN connectivity. Active Directory and Group Policy configuration and deployment. Provided client support for production. SQL Administration. Deployed over 30 NEC phones and support for NEC PBX. Responsible for purchasing and product recommendations. Network Administrator , 02/2010 to 05/2011 Company Name － City , State Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy. Deployed and tested Microsoft Exchange 2010 in VMware. Administered SQL 2005 database to run Dentrix and DEXIS software. Configuration and implementation of Group Policies. Information Technology Consultant , 10/2008 to 05/2011 Company Name － City , State Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center. Supported Microsoft Windows 2003, XP, Vista and Mac operating systems. Responsible for purchase decisions to provide the best end point security solutions. Obtained Milestone Advanced Certified Partner for video surveillance. Network Administrator , 10/2008 to 05/2011 Company Name － City , State Installed and configured LAN with Windows XP and Windows Vista clients. Administration of Microsoft Active Directory. Administration of Microsoft Exchange 2003 systems including backup and recovery. Deploy Symantec endpoint security solutions and implemented disaster recovery. Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT. Administration of intranet. Network Administrator , 10/2008 to 12/2009 Company Name － City , State Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones. Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS. Managed Windows Server 2008 and Windows 7. College of Education Computer Technician , 07/2006 to 06/2008 Company Name － City , State Performed PC and Mac hardware and software configurations. Troubleshot general Novell Client issues. Installed and maintained peripherals. Built images to be used with Symantec Ghost. Education Master of Science : Business Information Technology , 2018 DePaul University － City , State Bachelor of Science : Network and Communications Management , 2009 DeVry University － City , State Skills Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, and 7.x Microsoft Hyper-V Cisco UCM and Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director of Information Technology 11/2012 to Current Company Name City , State Developed and implemented the IT strategy for the organization including software, support and infrastructure Hired, developed, and managed IT staff Negotiated terms and products from external vendors, including changes needed as business needs changed Met and exceeded goals set by executive leadership accomplishing both time and financial gains Set annual budgets for organizational technology needs IT Administrator 03/2008 to 11/2012 Company Name City , State Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment to Server 2012 Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment Planned, installed and managed VMware Horizon View virtual desktop environment Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors Managed help desk, utilizing ITIL framework for 260 end users Executed break/fix for computers, printers, security system, camera system, and all A/V systems New Car Sales 08/2005 to 02/2008 Company Name City , State Recognized by Toyota as one of the top salespeople in the Chicago Region IT Consultant 01/2000 to 08/2005 Company Name City , State Provided IT consultation and implementation of retail cash register networks Managed staff of more than 10 independent IT contractors in implementation of contract projects Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us Certifications VMware Certified Professional 5 - Data Center Virtualization VMware Certified Professional 5 - Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional - Server 2012 Core Accomplishments Leadership Skills: Led committee to successfully change our organization's dealership management system (DMS).  The DMS is similar to an ERP system for auto dealerships Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform. Project Management: Currently managing the conversion of the dealership to a new dealership management system.  Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows  Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections  Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server Installed and mange TrendMicro agentless security for VMware View Staff Development: Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools Operations Management: Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization Education Bachelor of Science : Management Information Systems Cardinal Stritch University City , State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan  

INFORMATION-TECHNOLOGY

SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions. IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products. Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays. Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective]. Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers. Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure. Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy. Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks. Clients included mid-size to large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures. Oversaw network systems, and implemented firewall and other network security functions. Senior Technician Jan 1993 to Jan 1995 Company Name － City End of the line hardware and software support. Responsible for troubleshooting, identifying, and resolving end user hardware and application issues. Trained and provided technical direction to junior technicians. Education Bachelor of Science , Industrial Technology East Carolina University － City , State , USA Industrial TechnologyCoursework in [Course Name] Associate of Arts , Business University of Phoenix/WIU BusinessCoursework in Business Administration and Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Summary Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals. With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees. Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs. Highlights Exceptional telephone etiquette Vast technical knowledge Troubleshooting proficiency DHCP/DNS Ethernet and Firewall proficient CompTIA A+, Net+ Accomplished with mobile devices Technical help desk experience Database servers Excellent problem solving skills Microsoft Office Specialist Drive duplication and imaging knowledge Adept at Troubleshooting Accomplishments Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100% Work Experience Information Technology Specialist 02/2012 to Current Company Name City , State Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals. Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions. Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing. Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers. IT Systems Administrator 09/2008 to 05/2012 Company Name City , State Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams. Manage Windows Server 2003 with Active Directory and policies. Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system. Maintained a WiFi network for the technicians to use Toyota Technical Services. Performed all preventative maintenance on laser and dot matrix printers. Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs. I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos. Field Service Technician II 12/2009 to 10/2011 Company Name City , State Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers. Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx. Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals. Break/Fix technician, no escalation. Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory. 24/7 On-call position with overnight priority calls. I was the territory Senior Technician and successfully trained a new employee. Kodak Imaging Expert / Field Marketing Specialist 03/2006 to 12/2009 Company Name City , State I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations. Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter "Black Friday" sales events. I was rewarded each year after the sales figures were totaled for surpassing my sales goals. I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images. Merchandising / Marketing Specialist 10/2005 to 12/2007 Company Name City , State Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training. In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin. Set up plan-o-grams (POG), live units and security for sensitive equipment. Self-managed, drove own vehicle, recorded mileage. Received shipments at home and position required extensive planning before set up could begin. Digital Imaging Specialist 08/2005 to 03/2006 Company Name City , State Retail sales of digital, 35mm, and DSLR cameras and accessories. Helped promote brand awareness for targeted brands, and new features of the cameras. Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested. I assisted in prepping store for "Black Friday" sale promotions, starting at 3:30am. I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March. Business Machines Sales Associate 09/2002 to 07/2005 Company Name City , State Retail sales of computers, office supplies, electronics and related peripherals. Assisted. customers with printers, monitors, desktop & laptop computers, GPS and digital cameras. I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks. I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out. I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, "plan-o-gramming" and stocking the Monticello, NY Staples location. I received numerous "S" pins which signify outstanding customer service being reported to corporate. Education GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician : Technology 2014 Ashworth College City , State , USA GPA: Delta Epsilon Tau Honor Society, Alumni Society Delta Epsilon Tau Honor Society, Alumni Society Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses : Technology 2010 Ashworth College City , State , USA Associate of Arts and Sciences (A.A.S : Business Administration, Management and Operations Business Management Club 2009 SUNY Orange City , State , USA Business Administration, Management and Operations Business Management Club Skills Sales Software: Salesforce.com, TapScan CMS: Joomla, WordPress Desktop Publishing Software: Photoshop, Illustrator Plethora of hardware repair and diagnostic skills Experienced Desktop Support and trainer

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Summary Highly skilled and results-oriented IT specialist with extensive experience in Software Development, Software Configuration Management, Project Management, System Planning & Specification Development, CMMI5, Quality Assurance and Testing.  Highlights Process improvement Quality assurance and control Results-oriented Relationship building Productivity improvement Project development and lifecycle Detail-oriented Work flow planning Experience Information Technology Specialist August 2006 to Current Company Name Track and control over 150 change requests per month. Manage the repository for Software and Customer Requirements Documents, Agreements and Governance Specifications. Document and communicate defects and problems with stakeholders and developers. Develop and report critical metrics related to CRSMB change request activity. Ensure that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing software for independent testing and deployment into the production environment. Deploy application software to the Test and Production environments using code management tools. Manage logging change requests into the tracking system and assigning work activities to members of the branch. Evaluate the adequacy of current CM processes and procedures and make recommendations for CM process improvement. Coordinate and communicate with developers, subject matter personnel, stakeholders, database management support and project managers. Performed platform testing and performance testing during the migration to the Serena Business Management (SBM) system. Collaborated in the design of the Serena Business Manager (SBM) Workflow. Administrator for the Serena Business Manager (SBM) System. Proficiency in working with Serena Version Manager as a software repository, WinSCP and Reflections for the migration and staging of application software to the testing and production LINUX environment. Maintain the Branch's SharePoint Site, ensuring current documentation and resources are available to the Division. Document CM procedures and provide training to new CM staff members, and members of the Division. Execute test scripts as needed in the implementation and deployment of software related Test and Production project development. Assure that software releases are performed in compliance with established CMMI guidelines. Solve technology related issues by researching potential problems and offer a solution in the deployment of software and change request tracking. Ensure that each CM change request has passed regulated security checks. Maintain a well established, well defined, documented, and repeatable processes within standards of Capability Maturity Model Integration (CMMI) Computer Specialist August 1996 to August 2006 Company Name Detailed and refined requirements, wrote algorithms, developed programs and command procedures. Developed solutions to improve software performance. Enhanced testing procedures. Performed software testing, debugging, and validation using internally developed test scripts, test plans, and results criteria. Developed and delivered software products. Communicated with IT staff and subject matter on project requirements Conducted program demonstrations with team members prior to the release of software. Performed extensive database testing, automated testing and data validation in support of the MAF/TIGER database's migration to Oracle. Developed database test scenarios and supporting software in Pro C and Oracle to validate the migration to the Oracle platform. Worked extensively in PL/SQL, SQL, Shell scripting in LINUX, JavaScript, SAS, and Visual Basic. Attended meetings with Division managers  to review project status and proposed changes. Created status reports and posted to the GEO website for management review. Designed and maintained branch website.   Computer Specialist July 1994 to August 1996 Company Name   Designed and developed electronic questionnaires, "instruments", for Computer Assisted Survey Information Collection (CASIC) activities. Led meetings with subject matter staff to review project status and proposed changes. Met with the subject matter staff and the sponsor on the details and development of the programming specifications, design and testing of the CAI. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with program sponsor to draft project schedules and plans. Served as the single point of contact for project scheduling and changes. Program Manager of the Survey of Inmates of Local Jails. Mathematical Statistician February 1988 to July 1994 Company Name   Worked in the Research & Methodology Branch of the Industry Division. Worked with team on the statistical methodology for designing a ratio estimation procedure. Developed estimation and variance methodologies. Developed the sampling frame, and independent probability proportional-to-size sampling (PPS) maintenance of surveys. Designedcomputer algorithms for assigning the sampling weights, the nonresponse sample weight adjustment, and calculation of the estimates, variances, and relative standard sampling errors. Developed computer software needed for survey sample selection. Provided programming expertise, assisted subject matter analysts with software and instruments for aiding in data reviews for the many annual and monthly surveys. Education Applied Probabilty and Statistics University of Maryland Survey Theory USDA Graduate School Master of Science : Urban Regional Planning Indiana University of Pennsylvania Bachelor of Arts : Physical Geography Indiana University of Pennsylvania Professional Development Training Serena Business Manager Composer Serena Business Manager Administrator Configuration and Release Management Training Unix Programming Oracle 10G Programming Oracle JDeveloper Java Programming Object Oriented Programming Intro to UNIX Systems Advanced UNIX Learning PERL Advanced C Language Programming Advanced PL/SQL Programming Fundamentals of SAS SQL Processing with SAS SAS Programing Table Processing with SAS Output Delivery Systems Utilizing VAX/VMS Demand Terminal Language Package References Objects and Modules Skills Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges. Qualifications Systems administration Strong verbal and written communication Vast help desk experience Team leadership Network administration Extensive knowledge of Apple products Project management Innovative legal experience Experience Company Name City , State Information Technology Administrator 09/2014 to Current I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio. I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics. Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems. I work with system administrators in Durham to design and maintain the entire network on the Concord campus. Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City , State Associate Director of Computer Services 07/2000 to 09/2014 Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure. Reported directly to, and served as the immediate backup for the Director of Computer Services. Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years. Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades. After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange. Company Name City , State District Computer Technician 08/1999 to 07/2000 I supported all end-user related hardware and software demands for the entire school district. Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab. Company Name City , State Electrician's Apprentice 06/1990 to 07/1999 Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in. Education Bachelor of Science : Exercise and Sports Sciences 1999 Colby-Sawyer College , City , State , USA Skills Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange, Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache, OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN), 3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion, Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type, WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs. Salary History University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director of Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed to maintaining innovative technical skills and up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication skills are assets that allow me to excel and adapt to virtually any situation. Experience Company Name City , State Information Technology Manager 01/2007 to Current Responsible for maintaining budget and implementing all new technologies within the firm. Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site. Recommended architectural improvements, design solutions and integration solutions. Trained members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Company Name City , State Technical Project Lead 11/2005 to 01/2007 Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management. Company Name City , State Systems Engineer 01/2004 to 11/2005 Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain and Patch over 800 servers in the current environment. Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met. Assisted in stabilizing Novell Groupwise 6.5 installation. Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment. Company Name City , State Network Analyst 10/2001 to 10/2003 Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support for all PC and Network related issues. Company Name City , State Night Desk Supervisor 07/2000 to 04/2001 Supervise two additional employees and responsible for all issue escalations and follow up. Manage all projects and ensure on-time completion. Manage client relationships. Company Name City , State Senior Network Engineer 08/1999 to 07/2000 Responsible for all LAN/WAN Infrastructure. Evaluate, purchase, implement and maintain all Novell and Windows NT Servers. Manage Cisco Switches and Routers and all WAN T1 Connections. Company Name City , State Network Analyst 04/1997 to 06/1999 Support 130+ Novell Servers and NDS Directory Structure. Responsible for upgrading and maintaining. servers as well as all workstation clients. Company Name City , State Network Support Specialist 11/1993 to 04/1997 Responsible for All Software, hardware, Network, phone system and voicemail installation and support. Planned move of company to include all Network and electrical wiring as well as Phone system. move/upgrade. Company Name City , State Service Manager 09/1988 to 11/1993 Install and maintain all customer systems, network installations and rollouts of all new computer systesm. Supervised 3 additionaltechnicians. Education Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration Interests Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing system, budget, Citrix MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking. Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration. Setup and maintained all user's computers including hardware and software. Set up and assisted users with their e-mail accounts. I maintained security on our networks in which only company users could access the network. Setup and configured users android phones so they could access the company's resources. I maintained security on all companies' machines. Computer Technical Specialist September 2007 to January 2014 Company Name － City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment. Troubleshoot all software and hardware problems on user's machines. Check network connectivity issues on the client side. Set up and maintain all printers' scanners and fax machines for staff and faculty and students. Configure and setup all PDA s for all faculty and staff. Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues. Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers. This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches. Captured and pushed images to and from workstations with a ghost server. Pushed software packages to user's machines using a KBOX server. Maintaining all classroom projectors which were connected to a smart board including the attached devices. Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science. Serve as the primary contact with vendors to maintain licenses. Maintain a license server to keep software operational. Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running. Set up virtual machines and installed all software on client machines. Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines. Set up and brought down conference calls. Senior Computer Network Support Technician November 2001 to September 2007 City , State Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment. Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions. Troubleshoot all network components including routers switches servers and patch panels. Analyzing and diagnosing the network for the correct topology protocols and configurations. Install and maintain video conferencing systems which included Meeting Point. Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues. Junior Network Administrator September 1999 to November 2001 Company Name － City , State Performed the installation and removal of all programs on a network in a teaching and testing facility. Assigned rights and permissions to users and servicing them on the network. Troubleshoot all hardware as well as software problems on the network. Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server. Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations. Reorganized LANs to insure speed and performance. Installed and maintained all wiring on the network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class. CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification. MCSE - Microsoft Certified Professional Systems Engineer; 2003 CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science B.S : Biology , 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001) Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media. Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget. Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after. Education Bachelor's , Computer Information Systems DeVry University － City , State , US 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Requirements Analysis   Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline. IT Training   Successfully trained 25 employees to use new operating system. Project Management   Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Work Experience Information Technology Consultant January 2003 to Current Company Name － City , State Senior-level consultant and manager of IT systems and projects with over 10 years experience. Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies. Web designer, developer and hosting administrator for over 30 client domains, sites, and email. Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes. Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs. Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends. Assisted clients with IT solutions; prepared written reports on solutions offered. Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management. Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Systems & Document Administrator January 1998 to January 2003 Company Name － City , State Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration. Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position. Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader. Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue. Implemented and maintained application servers supporting secure Internet communications and business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems. Education and Training Bachelor of Science : Information Technology , July 2016 University of Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives. Highlights Active Directory Group Policy Objects PowerShell and VBScript Microsoft Exchange VMWare experience New technology and product research Office 365 and Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 to Current Company Name － City , State Migrating and managing user accounts in Microsoft Office 365 and Exchange Online. Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS). Creating and managing storage in Microsoft Windows Azure (IaaS). Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating on project plan for Office 365 migration. Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation. Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3. Installing, configuring, and supporting Linux machines for the open Wi-Fi network project. Compiling and generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking and security access. Installing and configuring wireless certificates. Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation. Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff. Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2. Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2. Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS). Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects. Collaborating on project plans for Hyperion and MiamiBiz. Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design. Monitoring network traffic, and compiling and generating statistical information using Solar Winds. Collaborating on Disaster Recovery plan and procedures. Researching, evaluating, and recommending new hardware and new software. Communicating and defining systems design and requirements for new and existing systems and applications. Researching, evaluating, recommending, testing, and implementing third party software/utilities. Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, and analyzing existing system and application viability with management and staff. Administering and maintaining shares on the file servers. Reviewing server logs to troubleshoot issues. Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software. Reviewing systems reporting in SCCM (System Center Configuration Manager). Resolving service requests escalated by the Help Desk or other technicians. Troubleshooting and analyzing and system problems for root cause analysis. Giving and participating in training and education programs to explain upgrades to end users. Migrating users' documents from local computer storage to shares on the file servers. Configuring, supporting, and maintaining file shares using Distributed File System (DFS) Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers. Managing, configuring, and supporting DataDomain storage. Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012. Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013. Installing, configuring, and supporting McAfee anti-virus software on servers. Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010. Supporting servers in the virtualization infrastructure using VMware vSphere. Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI). Reviewing systems reporting in System Center Configuration Manager (SCCM). Administering and maintaining the Symantec Enterprise Vault servers. Managing the Active Directory Domain Controllers (DCs). Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory. Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems. Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email. Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell. Creating policies and procedural documentation. Information Services Liaison, T Aug 2005 to Aug 2007 Company Name － City , State Troubleshooting hardware and software problems over the telephone and through remote PC administration software. Installing, configuring, and supporting McAfee anti-virus software on desktops. Installing, configuring, and supporting BBars computer backup software. Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, and Intranet network and security access. Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN. Troubleshooting web application/page issues, client browsers, and related software. Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory. Administering and maintaining of NTFS security permissions on the file servers. Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment. Installing, configuring, and supporting printers on the print servers. Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007. Education Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ - 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.

INFORMATION-TECHNOLOGY

LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST Work History Company Name Company Name Skills Applications: MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail, NetMotion, Novell iManager, Active Directory Client/Server: Heatweb-fs Platforms: Windows 2000/XP/7/8/10, UNIX, DOS Experience 03/2016 to Current Lead Information Technology Support Specialist Company Name － City , State Perform lead worker functions including assigning, coordinating and reviewing daily work of staff, training other employees and act as a resource to other staff. Perform help desk systems administration; develop and document procedures. Coordinate with technical support team, management, and users to define user needs for new or improved systems; coordinate software deployments and PC replacements; manage hardware and software inventories. All duties as listed below. 04/2007 to 03/2016 Information Technology Support Specialist Company Name － City , State Identify, troubleshoot, install, program, configure, upgrade, analyze and maintain various computer and network peripherals including mobile data computing devices. Determine appropriate course of action and conduct repairs, modifications, procurement, and replacement of internal peripherals as needed. Install, configure, and support enterprise class, SQL compliant database software. Document the procedures for other support personnel to use as reference material to assist in the support of these systems. Exceptional ability to work with a very demanding group of users in providing timely support in person, over the phone, or in remote desktop sessions. Known for approachability, diplomacy and patience in dealing with frustrated users. Excellent problem-solving skills relating to Access, Excel, or Word questions. Create macros, research complex inquiries, and find solutions to users' issues. Monitor and maintain back-up systems and server health including Heatweb-fs. Collaborate with team members and vendors, to develop strategies for hardware and software solutions. Key Achievements: Designed and developed training material, then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems. Reduced by half the equipment inventory process time by researching and recommending new hand-held scanners then customizing the Inventory Worksheet in HEAT to autofill the form. Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens. Created document for new employees to help them navigate the City's technology, everything from how to access their email, how to use their desk phones, to explaining policies and procedures for printing, scanning, and end of day procedures. 08/2004 to 03/2007 End User Support Specialist Company Name － City , State Ensure customer satisfaction by responding to calls to the help desk. Logs all customer questions and problems and tracks the same through to resolution. Field over 20,800 calls from user community per year. Analyze each call for problem symptoms then determine problem resolution. Coordinate planning, development, and teaching of software, including time frame for deliverables. Designed and created class evaluation database for the purposes of certificate recognition. Generate and analyze statistical data from HEAT call ticket database. Maintain and update call tracking software. Create and update knowledgebase. Provide software training to all employees of the District through web pages, training classes, correspondence, or one-on-one assistance. Conducted 34 software classes over the last year-and-a-half, with a 98% approval rating. Provide software installation, repair, and support to approximately 2,800 employees including the administration compound and district laptop users. Set up new district laptops to district standards. 08/2002 to 05/2004 Instructional Support Specialist Company Name － City , State Provided administrative/secretarial support to all full- and part-time instructors in the Business Computer Information Systems Department. Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus, Chico Center, Orland, Paradise, and Glenn County. Recommended modifications or improvements for methods, procedures, techniques, and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department. Designed and maintained database of 8 years of graduating students following their degree programs and certificates. Provided effective instruction and tutoring to a widely diverse group of students in the following career programs: Microsoft Office (Word, Excel, Access, PowerPoint and Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; and Medical Transcription for Certification. Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers. Maintained and updated Butte College, Business Education Website. Provided desktop publishing design work including creation of flyers, brochures, news releases, and newspaper ads outlining special events and course offerings. Assist Enterprise Networks department by installing lab computer systems (4 labs - 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware and software issues, hardware repair, memory upgrades, software installs, OS and software patch installation, and OS upgrades. 02/2002 to 05/2002 Instructional Support Asst I Company Name － City , State Instructed and tutored Corporate Information Technology students in the basics of: Database design: including ERD diagrams, data dictionaries, using all functions of Microsoft Access. SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality and to create a personnel file for a new employee. HTML web design: create two inter-related web pages in HTML, upload a database to the web server, connect web pages to the database, and pull information from the database to display in the pages. Implemented and documented lab policies and procedures. Lead Documentation Team in the designing, developing and delivering of a computerized training solution for the Center for Economic Development. Worked jointly with seven other team leaders. Managed a six-person team. Wrote documentation guidelines. Produced the User Guide and Online Help for the users of the new software. 06/1994 to 05/1997 Computer Systems Manager Company Name － City , State Database Manager and Desktop Publisher Managed and maintained customized church database with 6000+ entries including membership, attendance, and contribution modules. Produced tailored reports for administrator using data analysis and manipulation techniques. Analyzed and produced visualized reports of abstract data. Trained others to manipulate the database for creating custom reports for their departments. Served as network administrator. Diagnosed and implemented solutions for routine hardware issues. Edited weekly publications including the Lantern Newsletter. Prepared special publication projects. Education and Training May, 2002 B.S : Business Administration, Management Information Systems California State University － City Business Administration, Management Information Systems Cum Laude December, 2008 Microsoft Word XP Certification, Microsoft Office Specialist Program May, 2003 Crystal Certification of Crystal Reports Design 9.0 April, 2005 New Horizons Course: OLL - Developing MS ASP .NET Web Applications Using Visual Studio October, 2007 Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux Graduate Certificate in Corporate Education August, 2009 Pearson VUE Certified Test Administrator May, 2010 Siemon Certification in Design Principles and Installation Practices December, 2011 FrontRange HEAT Administration I November, 2013 FrontRange HEAT Administration II February, 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks June, 2015 Activities and Honors Driven Information Technology Professional with broad technical skill set. Known for ability to multi-task and juggle multiple projects simultaneously, meeting all deadlines. Excels in customer support, training, and documentation. Most noted for customer service and teamwork expertise. Thrives in environments that continually embraces new technologies. Skills ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, in Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server

INFORMATION-TECHNOLOGY

ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR Summary A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach. Highlights Management information systems Project development and lifecycle Process improvement Risk management Natural leader Quality assurance and control Unsurpassed work ethic Cost reduction and containment Systems implementation Experience January 2011 to Current Company Name City , State Assistant Information Technology (IT) Director Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network. Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement. Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents. Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as "eligible" to participate in the eHealth Exchange Network due to the comprehensiveness documentation. Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process. Outcome: Application and review processes were expedited. Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months. January 2007 to December 2010 Company Name City , State IT Supervisor Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps. Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues. Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management. Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies. Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks. Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others. July 2005 to December 2006 Company Name City , State Senior Management Information Systems Analyst Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County. Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR). Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes. Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically. December 2000 to June 2005 Company Name City , State Program Administrator Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption. Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services. Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training. Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool. Education De La Salle University Guidance & Counseling MS Guidance & Counseling Assumption College Psychology BS Psychology Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS Skills streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human services, help desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow

INFORMATION-TECHNOLOGY

BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST Profile Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement. *Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes. *Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process. *Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS. *Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems. *Thorough knowledge of SCADA systems operations, security, safeguards and protection *SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph Professional Experience 07/2014 to Current Branch Chief Information Technology Specialist Company Name － City Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR). Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region. Researches and recommends innovative approaches to resolve major IT problems. Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution. 08/2009 to 07/2014 Information Technology Specialist (INFOSEC/NETOPS) Company Name － City , State Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare. Enabled crisis action planning, development of strike packages and cyber effects to protect U.S. air, land, sea, space, and cyberspace domains. Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations. Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent. Made recommendations to posture GIG to respond to emerging and current threats. Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools. Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning. Made substantive recommendations to NetOps policy, doctrine, capability developments. Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements. Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis. Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG. 09/2006 to 08/2009 Senior Technical Analyst Company Name Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities. Defined requirements for computer-based systems that supported electronic publishing Air Force wide. Achieved accurate and timely publication of electronic publications and forms. Ensured documentation of requirements for systems administration and information tasking orders. Served as technical lead on electronic publishing development and integration teams. Ensured all development was consistent with Air Force guidance. Established policies and procedure to manage the Air Force Electronic Publishing Program. Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management. Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas. 08/1998 to 09/2006 IT Specialist Company Name － City , State Managed computer support , cost analysis, and acquisition to support ANG work plans. Lead teams to execute Air National Guard budget for computers and associated technologies. Proven ability to formulate, justify, and defend assigned programs and projects. Demonstrated knowledge of cost comparison procedures, directives, and communications. Communicated effectively in written and oral mediums. Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG). Performed analysis and evaluation of hardware and software to provide the best technical solution. Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software. Education M.S : Public Administration, Government Law Sul Ross University － City , State Public Administration, Government Law B.S : Psychology, Education Morgan State University － City , State Psychology, Education Jun-2014 SPECIALIZED TRAINING _ *Security + Certified, CE 20- Aug-2011 *Cyber 200 Advance Continuing Education Course 26- Sep-2010 *Basic Computer Operations Planner's Course 24- Sep-2009 *DISA Action Officers Course 10-Dec-2009 *DOD Information Assurance Boot Camp 06-Nov-2009 *Computer Network Defense/Computer Network Threat 24- Skills Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results. Experience Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State Worked with product designers and product managers to design user interactions in applications. Envisioned inspired new products, features and flows.  Answered user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Set up equipment for employee use.  Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new customer engagement strategies. Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff. Streamlined processes in Sales and Service departments using new technology. Managed legal and security policies such as loss prevention and DMV compliance. Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product (FoodKick).  CTO, Partner May 2012 to August 2015 Company Name － City , State Provided IT solutions targeting small and medium size businesses in the New York metro area.  Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services. Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 to May 2012 Company Name － City , State Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices. Constantly developing new standards and IT policy's to improve support reaction time. Key Accomplishment: Lead architect for migrating all Lotus Notes and MS Exchange users to Cloud (Google) Mail. Gathered and analyzed performance metric data.  Education and Training BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print advertising, print production, processes, Sales, upgrading, video post production, website

INFORMATION-TECHNOLOGY

SENIOR VP - INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic Skill Highlights Expertise Technology Optimization Budgeting & Operational Cost Team-Building, Training, & Leadership Goal-Setting & Business Planning Policy & Procedure Creation Conflict Resolution & Management Productivity, Efficiency, & Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto, EMC storage solutions, Data Center Management Market Data & Trading Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava, LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, Instinet, NASDAQ Trader, Advent Professional Experience Senior VP - Information Technology 08/2014 to 09/2015 Company Name City , State Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry. A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S. Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S. trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects. Chief Information Officer 01/2006 to 08/2014 Company Name City , State Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products. Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support. Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management. Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues. IT Support Manager 02/2001 to 06/2006 Company Name City , State Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements. Education B.S : Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos. Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name － City , State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties. Quality Assurance IT Analyst September 2011 to January 2014 Company Name － City , State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 to January 2011 Company Name － City , State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Work with other business organizations and vendors to resolve any data or system issues. Provide visibility to department metrics by maintaining current information on HP's internal site. Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors. Customer Service Professional March 2007 to August 2008 Company Name － City , State Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner. Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool. Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs. Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers. Education BBA : Business Administration , 2015 Sam Houston State University － City , State , USA Skills Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective   IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one. Qualifications Excellent communicator Adopts technology to business needs Stays current with technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II and III customer Support Regional System Manager 5 September 2014 System installs and upgrades of agency software System Admin 5 September 2015 Accomplishments Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013. Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications. Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard. Work Experience Company Name City , State Information Technology Specialist (Web), GS-11 08/2013 to 02/2016 Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC). Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform. Established a prototype site for training web team members, in preparations for migration to a new content management system. Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels. Apply federal, department, and agency web regulations and policies. Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub. Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act. Company Name City , State Computer Assistant, GS-5 03/2010 to 08/2013 Managed internet and intranet sites. Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group and one-on-one training to staff and new site owners. Converted print publications to eBook format for eReaders, including: embedding video and audio media clips. Company Name City , State Computer Department Intern 09/2008 to 06/2009 Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS. Assisted all levels of school districts technical staff, with projects and day to day operations. Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades. Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled. Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications. Installed, maintained and repaired network hardware/software on multiple-campuses. Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms. Company Name City , State Database Intern 06/2008 to 08/2009 Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic. Company Name City , State Office/Building Manager 01/2005 to 10/2005 32-hour work week Managed a church office, created correspondence and newsletters Scheduled and setup satellite seminars and media presentations. Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities. Scheduled and supervised events for church and school. Company Name City , State Geek Squad Tech 10/2004 to 12/2004 Geek Squad Tech Assist customers with troubleshooting their computer problems, and technical questions. Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales. Company Name City , State Marine Science Technician, E-6 11/1984 to 05/2004 Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships. Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Assisted customers with technical issues via email, live chat and telephone. Created and supported multiple MS Access databases to track business needs. Education and Training Master of Science : Management and Organizational Leadership 08/2015 Warner Pacific University , City , State , USA Management and Organizational Leadership Certification : ITIL Foundation 2016 New Horizons , City , State , USA Bachelor of Science : Technology 06/2009 Eastern Washington University , City , State , USA Technology Site Builder and Theming : Drupal, Content Management 08/2012 OpenSourcery , City , State , USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary Senior Information Technology Professional with more than fifteen years of experience directing and managing large and complex IT Operations and Data Center. Resourceful thinker, methodical problem solver, and analytical in all facets of technical management. Proficient at educational and advanced enterprise related technology solutions. A strong, decisive leader who leads by example and hardworking professional focused on results and details.  Fully bilingual in English and Spanish. Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors Computerworld Honors Award Laureate Medal, California, April 2001. Chamber of Representatives of Puerto Rico- Achievement Award, June 2000. AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment

INFORMATION-TECHNOLOGY

EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements. Core Qualifications • Superior proficiency in high-level Drupal 7 and Drupal 8 Development • Excellent proficiency in using Drupal Ajax and jQuery in web development • Exceptional knowledge of Drupal prior versions and upgrades • Extensive expertise with versioning management systems • Strong ability to manage multiple concurrent projects • High problem solving and analytical skills Technical Skills Programming and Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages and Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup and Stylesheet Languages: HTML, HTML5, XHTML, CSS, and CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework & Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, and UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) / Company Name - City , State 08/2015 - Current • Lead Drupal Developer for the NYSED.GOV redesign project. • Completely re-architecting the NYSED.GOV's website and content strategy. • Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme. • Streamlining the authoring experience for content creators and auditors. • Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs. • Developing the NYSED's Drupal-based websites using HTML5 and CSS3. • Supervising the H-BITS Consultant and providing guidance according to the project plan. • Analyzing client request to develop, test, and deploy functional software requirements. • Providing support and assistance to webmasters to publish and update content to the NYSED's websites. • Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights. • Executing tasks associated with generating website analytics. • Managing installation and ongoing support of search technologies used on the NYSED websites. • Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance. • Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software. • Managing the unit in the absence of my unit supervisor. • Providing weekly status reports, statistics and recommendation to the upper management as needed. • Communicating clearly both verbally and in writing with management and customers. • Documenting Drupal architecture solutions. Information Technology Specialist II / Company Name - City , State 09/2013 - 08/2015 • Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML. • Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders. • Collaborated with program office members to identify their business process requirements. • Worked as a member of the application development team to build IT solutions that address the program office needs. • Developed and executed test plans, troubleshoot and debug system application code. • Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices. Intern Application Developer / Company Name - City , State 01/2013 - 06/2013 • Maintained the support system to provide services to the clients. • Developed program logic for new applications, analyzed and modified logic in existing applications • Provided technical solutions for any applications issues. • Developed software system testing and validation procedures, programming and documentation. • Tested EDI and other application systems; performed Data validation by executing complex SQL queries. Intern iOS Developer / Company Name - City , State 08/2012 - 12/2012 • Designed and built applications for the iOS platform. • Ensured the performance, quality, and responsiveness of applications. • Collaborated with a team to define, design, and ship new features. • Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization. Assistant Store Supervisor / Company Name - City , State 02/2010 - 09/2013 Supervisor of Footwear Department / Company Name - City , State 02/2008 - 12/2009 PROFESSIONAL DEVELOPMENT City College of New York of the City University of New York, The - - City , State , United States 2013 Bachelor of Science : Computer Science VOLUNTEER EXPERIENCE Employees Association                 05/2016 – Present IT Chair of the IT Committee Board • Create and maintain the website along with the other committee members. • Train and educate about latest technology tools to the fellow team members. • Organize the weekly meetings and engage in different task-oriented activities. • Encourage the other board members to collaborate and share their expertise.

INFORMATION-TECHNOLOGY

HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies. •As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization. •Noted for business / technology acumen, collaborative style and communication skills. •Experienced in RFP development and vendor selection. •Track record of execution and delivering investment returns. •Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations. Professional Experience Head, Information Technology and Information Center March 2015 Company Name - City , State Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing. Director, Supply Chain and Logistics Information Technology October 2010 to March 2015 Company Name - City , State Established supply chain technology direction for global manufacturing organization. Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects. Lead business process re-engineering efforts and provide guidance and support to business subject matter experts. Supported development and execution of Global Sales and Operations process. Senior Director, COMET Program November 2009 to October 2010 Company Name - City , State Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas. Directed ongoing rollouts in North America, Europe and Asia Pacific regions. Director, SAP Center of Excellence May 2005 to November 2009 Company Name - City , State Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore. Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team. Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America. Led upgrade effort for APO solution for healthcare products segment of business. Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP. Acquisition team member and leader of integration efforts for US and APAC commercial operations. Overall responsibility for leadership development through the Management Readiness Program. Managed the Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 to May 2005 Company Name - City , State Led the effort to implement SAP for the US Commercial operations of Schering - Plough. Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels. Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3). Manager, Commercial and Field Force Systems April 1998 to January 2002 Company Name - City , State Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning. Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology. Manager, Service Delivery Systems April 1997 to May 1998 Company Name - City , State Led the implementation of outbound call center solutions for key operations in the Ohio call center. Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure. Manager, Client Services Systems February 1994 to April 1997 Company Name - City , State Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations. Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential. Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary. Project Manager January 1992 to February 1994 Company Name - City , State Led the implementation of a new cash management system to support the treasury operations of Prudential. PC Coordinator January 1990 to January 1992 Company Name - City , State Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk. Education Master of Business Administration : 2003 University of Maryland Master of Science : Computer Science , 1994 New Jersey Institute of Technology Bachelor of Science : Computer Science , 1990 New Jersey Institute of Technology Skills SAP Business Process Design Dispersed Team Management

INFORMATION-TECHNOLOGY

SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY Executive Profile High-energy results oriented Chief Information Officer offering global professional experience in managing complex information technology environments and cross-cultural teams while effectively aligning and supporting key company initiatives. Skill Highlights Strategic Planning Results-Oriented Self-Motivated Customer-Oriented Project and Program Management Change Implementation Team Leadership Time and Resources Optimization Core Accomplishments Project Management:   Managed cross-functional teams on large implementations and development projects through out full cycles of system development and Implementation methodologies.   Project Planning:   Developed successful implementation and migration project plans, providing and controlling detailed work-plans, data conversion and integration strategies, and production cutover & contingency plans. Solutions Modeling:   Performed business requirements gathering, gap/fit analysis, solution designs, development and deployment of application solutions. Technology Architecture:   Designed and implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture and disaster recovery plans. Delivery Efficiency:   Delivered all assigned projects on time and within budget, realizing significant improvement of processing efficiency through in-depth performance analysis and process change. Risk Mitigation:   Conducted periodic risk assessments and mitigated risk by preparing and executing comprehensive testing strategies, which included complex business scenarios, and systematic stressed testing. Customer Relations:   Develop and maintain all accounts referenceable, providing mutually beneficial partnerships between employers and customers. Professional Experience Senior Vice President of Global Information Technology 06/2004 to Current Company Name City , State Responsible for all aspects of Information Technology globally with a staff of 70 employees world wide. During my first year tenure, eliminated high dependency on consulting firm supporting an ERP system globally by developing, hiring and mentoring adequate IT staff resulting in the creation of self-sufficiency and the generation of about of $2.5 million dollars savings per year. As one of the key members of the M&A team, planned, and delivered successfully in all of the acquisitions executed by the company, enabling the realization of anticipated benefits through the migration of systems and integration of technology. Delivered a single global suite of applications with seamless integration that provided significant efficiency gains, by eliminating duplicity, and streamlining business processes. Introduced our Engineering and New Product Development teams to the use of Project Life Cycle management system speeding up our introduction of new products to market Enabled effective analysis and decision making through improved analytical capabilities delivered in a single repository of reporting through one data model across all entities. Formed the company's first IT Steering Committee which is utilized as the forum for IT strategic planning and priority recommendations regarding major IT projects. Deployed reliable, scalable and fault tolerant technical infrastructure that has provided maximum up time and redundancy on all mission critical systems and technology Provided high-performance, high-availability and secured networks that are leveraged to facilitate voice, data and video communications among offices across the globe while generating significant cost savings. Director of Information Technology 01/2002 to 06/2004 Company Name City , State Managed a large ERP implementation project and the technical infrastructure operations for a large replicator and distributor of DVD and VHS movies. Responsible for a staff of 20 IT professionals, directly involved in the implementation of new technology and business applications. Completed successfully and on-time the implementation of Oracle applications, after taking over a project that was significantly late and full of issues. Restructured the technical infrastructure of the company to be able to support the new ERP system through out all US locations. Led the analysis, design and deployment of web applications to provide customers with access to real-time information and services. Implemented a wireless inventory control solution through the use of Radio Frequency devices. Developed a new technical support model and implemented new policies and procedures for the processing of technical support requests. Hired and mentored new IT personnel for the post-production support of the new ERP application system. Trained overseas personnel on the implementation and configuration of Oracle applications. Practice Director 01/1995 to 01/2002 Company Name City , State Managed projects ranging from $500K to $10M, with an average budget savings of 20% under estimate and ahead of schedule. Coordinated, directed, and managed a practice of 22 consultants. Prepared Request for Proposals responses for large-scale implementation projects. Performed full lifecycle project management and supervision of both permanent employees and contractors, domestic, and offshore. During my 7-year tenure at Oracle Corporation, participated in the business development of over $24M of new contracts. Completed successfully, on time and on budget, several large-scale implementations of Oracle's ERP suite of applications for Fortune 100 clients. Conducted Functional and technical architecture assessments, providing customers with solution designs, implementation approach, and recommendations. Served as subject matter expert for the Supply Chain, Manufacturing and Financial aspects of several different projects. Managed multi-national virtual teams, operating on one large project from several different locations, achieved project benchmarks ahead of schedule/under budget. Worked closely with the development organization on integrated testing of product releases and customer pilots of new product. Information Systems Director 01/1993 to 01/1995 Company Name City , State Managed business applications and technical infrastructure operations, for a 2,800-employee manufacturing and distribution company. Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies. Responsible for the implementation of Manufacturing and Financial systems domestic and overseas. Responsible for the planning and introduction on new business processes and technology infrastructure to support company's growth. Successfully completed the implementation of Oracle Financials, that resulted in the decrease of past due accounts and in the increase of accuracy and timeliness of financial reporting. Successfully concluded the implementation of manufacturing applications at facilities in Monterrey, Mex., resulting in the decrease of manufacturing cycles and the increase of supply chain performance at corporate targeted levels. Information Systems Director 01/1990 to 01/1993 Company Name City , State Supported corporate-wide projects in the selection, delivery and management of new technology. Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail As the Project Manager, successfully completed the implementation and integration of MAPICS, increasing company's up-sell capabilities, by enhancing Supply Chain Streamline. Successfully deployed new hardware and software architecture through out the company and reduced significantly the need for non-integrated PC based systems. Implemented the use of Electronic Data Interchange with preferred business partners increasing customer service levels. Implemented the use of statistical performance measurements, allowing top management to monitor productivity, order fulfillment ratios, inventory accuracy and other productivity related targets. Information Systems & Technology Manager 01/1985 to 01/1990 Company Name City , State Functioned as the Information Technology Manager while orchestrating the proposal and selection of new computing technology and Enterprise Resources Planning systems application. Successfully completed the implementation of MANMAN MRPII application. Designed, developed and implemented a Pull Material System to improve inventory control and KANBAN replenishment of critical material items. Designed, developed and implemented a Bar Code Labeling System to manage shipping and receiving of raw materials and finished product and to comply with customer standards. Senior Systems Analyst 01/1984 to 01/1985 Company Name City , State Responsible for the implementation of retail industry best practices and for the development of new distribution and replenishment systems. Designed and implemented a multi-tier replenishment system, for a large chain of supermarkets. Participated in the designed an implementation of pricing & promotion systems and a sales forecasting system. Education B.S : Computer Science 1983 University of Texas at El Paso City , State Computer Science Languages Bilingual - Fully fluent in English and Spanish. Skills •Experienced in strategic planning and execution. •Considerable knowledge of business theory, business processes, management, budgeting, and business office operations. •Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud SaaS and IaaS •Excellent understanding of computer systems characteristics, features, and integration capabilities. •Experienced with systems design and development from business requirements analysis through to day-to-day management. •Proven experience in IT planning, organization, and development. •Excellent understanding of project management principles. •Constant focus on organization's goals and objectives. •Demonstrated ability to apply IT in solving business problems. •In-depth knowledge of applicable laws and regulations as they relate to IT. •Strong understanding of human resource management principles, practices, and procedures. •Proven leadership ability. •Ability to set and manage priorities judiciously.

INFORMATION-TECHNOLOGY

DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success Skill Highlights Contract Negotiation for business support and commercial office properties Cloud Technology implementation and deployment Digital PBX, Cellular, Smart Devices and VoIP Technology Deploy and integrate accounting systems to and from varies entities ERP deployment, implementation and development Design & implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment Enterprise Application Development and Deployment Enterprise Data Warehouses and SQL Repositories Enterprise Backup, Recovery and Storage Methodologies Enterprise Compliance and Regulatory Solutions Security Analysis and Deployment including cell phones and mobile devices Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks Client/Servers & Specialty servers such as Citrix and Virtual, etc. Point to Point Wireless Antenna Systems and WiFi deployment Mobile App deployment Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems Business Analysis and Process Modeling Lean technology to streamline mission critical business and system processes Zero Based budgeting and EBIDTA Policies & Procedures (ITIL) Project, Network, Asset, Change and Security and Governance Management IT Consulting Professional Experience Director of Information Technology /Chief Technology Officer January 2007 to January 2015 Company Name － City , State Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission. Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives. Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states. Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations. Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding. Key Achievements: Moved from fully outsourced IT support to in-house IT. Align company strategic goals and objectives. Recruit, train, and mentor team members. Developed the architecture to implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices. Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers. Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management. Manager/Director January 2000 to January 2006 Company Name － City , State Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets. Responsible for IT directives in alignment with company strategic plan. Recruit, train, and mentor technology team members. Develop and implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and development. Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers. Member of Strategic Planning, Budget and ESOP committees. Key Achievements: Infrastructure Development. Systems and infrastructure required complete reconstruction without interruption to daily business. Below reflects only a few of many successful achievements. Implemented Nortel PBX System with VoIP Switching. System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company. Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity. Implemented and mentored an outstanding support team. Implemented MAS200-500 accounting with customized features including ERP. Implemented high level data security and provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed and implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers. E-commerce (B2B, B2C, and EDI). Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line. Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp. and off-site Marketing and R&D. The technology provided end-users with robust data entry and retrieval times. Added value provided the IT department with better resource utilization. Designed and implemented an ECM program. The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off. Implemented VPN network between Corp headquarters and Retail Stores Division. Provided consolidation of information, data backups and application software to be hosted at Corp. thus reducing redundant systems, manpower and providing improved service. Education BS : Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman * State of Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN

INFORMATION-TECHNOLOGY

VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations Skills •Infrastructure Management  •Data Center Operations •Project Management  •Team Building/Coaching  •Vendor Management and Negotiation  •Budget Management  •Policy/Program Development   •LAN/WAN, SAN, Firewalls and Routers • Experience Company Name City , State Vice President Information Technology Infrastructure Operations 06/2008 to Current Reduced overall network bandwidth costs over 15%, through ISP consolidation and management. Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems. Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment. Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations. Manages multiple datacenters, on premise network and server, and Cloud presence. Responsible for vendor relationships, contracts, negotiating and change management. Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain. Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution. Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices. Currently managing infrastructure and IT Operations in an offshore delivery center. Document and Execute IT policies company wide. Company Name City , State Director of Network Operations 07/2006 to 06/2008 Maintains Nortel BCM telephony servers, including both analog and VoIP phones. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Setup, maintained, and monitored over 90 remote branch office locations.  Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA. Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge. Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500. Company Name City , State Information Operations Specialist 02/2005 to 07/2006 Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties. Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community. Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications. Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance. Company Name City , State Customer Care Representative - Help Desk Technician supporting 09/2003 to 02/2005 Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS). Active team member providing regression testing of various software builds of a proprietary law document management solution. Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting. Company Name City , State System Administrator 10/1998 to 12/2001 Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000. Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks. Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities. Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers. Company Name City , State Healthcare Systems Specialist 02/1993 to 11/1998 Maintain records of goods ordered and received. Review, evaluate, and approve specifications for issuing and awarding bids. Control purchasing department budgets. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Design, configure, and test computer hardware, networking software and operating system software. Attended Air Force Airman Leadership School, graduating as the honor graduate. Education and Training Bachelor of Science : Computer Science TROY STATE UNIVERSITY , City , State , Montgomery Associate of Science : Healthcare Systems Community College of the Air Force , City , State , Montgomery

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER Profile blah, blah Core Qualifications Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g Certified Information Systems Security Professional (CISSP) (ISC)2 Certified Information Security Manager (CISM) ISACA UNIX/LINUX Strong collaborative skills Patch management Database servers Professional Experience Information Technology Specialist Information Security Officer October 2010 to July 2015 Company Name － City , State Installing and configuring Oracle software versions 10g-12c. Scripting maintenance and monitoring tools. Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice. Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts. Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications. Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures. Performing database, server and application performance and security monitoring and tuning. Implementing vendor and customized database auditing and analysis packages. Develop pattern recognition triggers for Anti-Money laundering systems. Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies. Designing and implementing least-privilege database administration model and application development templates. Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities. Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures. Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration. Create and configure security templates for Oracle Enterprise Manager. Act as bureau security liaison and represented database security at conferences and meetings. Develop and implement database security policies and procedures. Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD. Managed IBM engagement for Guardium from proof of concept to procurement. Provide remediation roadmap for database and application security issues. Identify and analyze data access rights that violate state law and memoranda of understanding. Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS. Vice President April 2002 to September 2010 Company Name － City , State Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords. Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects. Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts. Plan and manage multi-location disaster recovery exercises. Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems). Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%. Created enterprise wide capacity planning, troubleshooting and performance monitoring models. Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations. Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security. This group is now self-sufficient. Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions. Database Manager February 2000 to April 2002 Company Name － City , State Created and supported multi-instance spatial environments for internet startup company. Gathered user requirements and designed and built logical and physical database structures. Managed Unix server farm to ensure proper sizing, organization, and recoverability. Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity. Monitored shared system resources and recommend improvements to application development staff. Wrote database-monitoring scripts used to page DBA in the event of database problems. Automated DBA functions for table restructuring, statistics, space management and backup. Senior Database Administrator January 1999 to February 2000 Company Name － City , State Technical liaison and support manager for international leasing company. Traveled abroad as needed. Participated in due diligence audits of takeover candidate companies. Wrote Oracle installation and configuration standards for Windows NT and UNIX. Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software. Worked closely with various vendors and development groups to improve application reliability and performance. Developed a Capability Maturity Model and created CMM training program for database administration. Provided 24X7support of international commercial leasing applications. System Staff Specialist/Database Administrator December 1997 to January 1999 Company Name － City , State DBA for telesales, signature verification, and electronic payment systems. Participated in off-site disaster recovery exercises. Reviewed schema, tuned queries and managed change control process. Developed Cost Based SQL Standards and trained development staff on SQL tuning. Provided database design consultation to other projects. Developed database installation and administration guidelines. Senior Database Administrator June 1997 to December 1997 Company Name － City , State Converted document management system from Sybase to Oracle. Mentored and trained Oracle database administrators at client sites. Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries. Conducted training in database concepts and SQL. Database Administrator September 1996 to June 1997 Company Name － City , State Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment. Performed performance monitoring, capacity planning and application tuning. Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability. Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports. Developed, implemented and enforced Oracle design and usage standards. Associate Computer Programmer/Analyst June 1991 to September 1996 Company Name － City , State Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment. Prepared EDP sections of consulting contracts and budgets. Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority. Developed and maintained data standards and agency data dictionary system. Education Master of Science : Management College of Saint Rose － City , State Management Bachelor of Arts : Music History City , State Music History Skills account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER) Summary Over 3 years of experience serving as a key contributor across all software development life cycle phases including analysis, architectural design, prototyping, development, and testing of application using Java/J2EE technologies in various domains. Very good understanding of Object Oriented Programming, Data Structure, Algorithms, Design Patterns and Distributed Systems. Excellent working experience in backend development using different Spring modules like Spring Core Container Module, AOP, MVC, Security, Data, Transaction Management etc. Experienced in developing Microservices with Spring Boot, Spring REST, Spring Cloud, etc. Extensive experience in developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS and BackboneJS. Experienced in working with SQL databases like MySQL, PostgreSQL, Oracle and have some knowledge of NoSQL databases like MongoDB. Expertise working in Agile methodology environments like Scrum. Experienced in working with Version Control Tools like SVN and Git. Experienced in performing automation using Selenium, Java and performing Behavioral driven testing using Cucumber. Experienced in build tools like Ant, Maven, Gradle and using them with continuous integration tools like Jenkins. A proactive learner with exceptional analytical, design and problem-solving capabilities. Excellent communication skills including formal presentations and technical documentation. Productive in both team-based and self-managed projects. Skills Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C Frameworks and Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2 Build Tools: Gradle, Maven, Ant Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery Architectures: Microservices, Single Page Application, REST, Client/Server Version Control: SVN, Git Cloud Application Platform: AWS Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins IDE: Eclipse, IntelliJ, Android Studio Operating Systems: Linux, Windows Experience Information Technology Intern (Test Automation Engineer) 05/2017 to 08/2017 Company Name City , State Created nicely baked ‘Test Automation Framework' to provide an execution environment for the automation test scripts. The framework allowed automated regression testing of ‘WebTix', frontend/web interface that ExtremeTix's (Ticketing Solution Company) clients use to access web services. Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of ‘WebTix' written on AngularJS Framework. Modularized web components as Java objects following Page Object Model i.e created Object repository for all locators which can be easily automated. Leveraged the benefits of both data-driven and behavior-driven approaches and built the framework that is maintainable and reusable. Integrated automated tests with Cucumber (behavior-driven testing framework) to allow Quality Assurance team write high-level use cases in plain text. Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms. Automated reports generation and distribution. Interpreted and converted manual test cases into automation smoke and regression suites. Trained and supported the QA team with automation framework and script issues. Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required. Worked on JIRA tool to create and track new project/issue. Java Full Stack Developer 05/2014 to 06/2016 Company Name City , State Worked on varied aspects of application development including requirement analysis, design, implementation, and testing. Coded and debugged multi-tiered Java-based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven and JUnit Test. Involved in implementation of applications using conventional design practices (SOA - Service Oriented Architecture). Developed database access layers using Spring Data JPA and Hibernate. Developed REST web services for external application integration. Developed a Java-based SDK and driver software for making the card reader, PUA-310V-0/M2U2/Y4 to work on Linux environment. Did extensive research on smart card technology (NFC, Mifare, DESFire, etc.) for projects like VMS (Visitor Management System) and SCBTIMS (Smart Card Based Trekkers' Information Management System). Was responsible for writing core software logic for QMS (Queue Management System) in Java, developing plugin architecture and implementing RS485, TCP & HTTP channels as plugins for interfacing QMS hardware devices. Worked as a development coordinator for projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System). Worked with JS, JSP, HTML, CSS, Bootstrap, AngularJS and ReactJS to design and develop interactive user interfaces and HMI (Human Machine Interface) for real-time data monitoring and interactions. Built multiple mobile applications (Android and iOS) for real-time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks. Gained experience in multi-platform mobile application development technologies like PhoneGap and Titanium. Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases, analysis of change requests and enhancements, investing alternate configurations and implementing better solutions. Leveraged an array of tools to optimize efficiency, including OpenERP for project management, Git for source control and versioning, sophisticated IDEs such as IntelliJ and many other. Was responsible for client interactions and handling technical aspects in a sales pitch. Java Developer Intern 03/2014 to 05/2014 Company Name City , State Core Java programming with Multithreading Exception Handling, File Handling, IO, Generics, and Java Collections.  Developed the entire MRP (Machine Readable Passport) Reading Module both backend and frontend by utilizing Java 1.7 and Java Swing. Used JDBC for database connectivity to SQL Server. Involved in backend development and optimizing the search engine for Nepal Tourism Board (NTB)'s website. Involved in bug fixing, code enhancements, and maintenance activities. Prepared test plans for unit testing and implemented test cases using JUnit. Software Developer Intern 01/2013 to 10/2013 Company Name City , State Designed and developed applications using Scrum, an iterative and incremental Agile Software Development methodology. Performed back-end development using PHP (CodeIgniter MVC Framework). Developed CMS like system majorly based on PHP and MYSQL. Built a file-crawler app in CodeIgniter for sorting and removing duplicates and redundant files. Created data entry forms in HTML embedded with PHP. Trained in effectively utilizing agile methodologies and Object Oriented Programming practices. Maintained project documentation. Trained in utilizing version control system like Git and managing project timeline by use of OpenERP, a comprehensive suite of business applications. Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications. Responsible for implementing and hosting of prototype systems on test servers. Attended seminars and workshops about SQL (Structured Query Language) and Database Design. Education Master of Science : Computer Science 2017 Lamar University City , State , United States of America GPA: 4.0/4.0 Bachelor of Engineering : Electronics and Communication Engineering 2013 Tribhuvan University City , State , Nepal GPA: 3.94/4.0 Honours and Distinction Winner of National Robotics Competition, 'Yantra 1.0' organized by Robotics Association of Nepal (RAN): July 2012 Outstanding Student Award, Lamar University: Fall 2017  Extra-Curricular Activities Resource Manager in Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 - 2013). Twice the winner of National Robotics Competition organized by Robotics Association of Nepal (RAN). Conducted and mentored 'Microcontroller Workshop (13th January 2013)', and 'Circuit Synthesis Training Program (14th June 2013)' at Kathmandu Engineering College. Presented ideas and project based on Android controlled robot in Locus 2013, Annual Technological Festival, Nepal Gave a presentation to Nepal Army Club on the application of robotics in safety and security (during Tech Exhibition 2013). Treasurer and Event Organizer in Nepalese Student Association (NSA) at Lamar University (2016 - 2017). Website and Links Website: www.sagunpandey.com LinkedIn: www.linkedin.com/in/sagunpandey GitHub: www.github.com/sagunpandey

INFORMATION-TECHNOLOGY

INFORMATION TECHNOLOGY AND AWS ADMIN INTERN Experience Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019 Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Work History Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019 Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Accomplishments DNS(Bind9) server, DHCP Server and Backup server. Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN Multi-client server chat application Spring 2018. Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming. Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method Client server Socket Programming using TCP in Python Fall 2017. Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server. Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical expressions, indicating a secure and successful TCP socket client-server connection establishment SDN based Load Balancer Fall 2017. Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming packets and routing accordingly. Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch Client -server application for public-key cryptography in Python Fall 2017. Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver. Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem. Education Master of Science : Telecommunication and Networks , 12/2019 Northeastern University, Solapur University - City , State Bachelor of Engineering : Electronics and Telecommunications , 06/2016 Summary Actively seeking full time opportunities from December 2019 Highlights IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, Computer Communication Networks,Multimedia Communication Active Directory, Routers Ad, Routing Apache2, SSH Bash, Scripting CCNA, SMTP Cisco Certified Network Associate, Switches Cisco, TCP/IP Client-server, VPN DHCP, WAN DNS, Windows Server Financial Firewalls FTP Gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia Enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming Protocols Python RIP Skills IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, CComputer Communication Networks,Multimedia Communication, Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server

INFORMATION-TECHNOLOGY

VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING Professional Summary A results-driven and business minded technology leader with 20+ years of experience in technology and software development.  A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset. Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State Education Mini MBA Boston University BS : Electronics And Communications Engineering Anjuman Engineering College - City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner - "Watch us on our way" App 2017 Safelite Solutions Innovation Award - New claims management tool 2016 Belron Exceptional Customer Service Award - Part Identification 2015 Safelite Group Customer Driven Leadership Award  2013 Belron Exceptional Service Award - Allstate Integration 2013 Belron Exceptional Service Award - Customer Self-Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: "watch us on our way" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched "Road to Innovation" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State

INFORMATION-TECHNOLOGY