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The good first, the hotel is in a great location, right next to Union Square. Most of the main attractions are in walking distance (we walked to Pier 39 and Twin Peaks but perhaps these might be a little further than some people want to walk on holiday, especially the later, but it is doable), and the Powell Street train/BART station is extremely close if you don't fancy walking, as well as the turning area of two cable car lines.It's kept clean. The staff were pretty friendly. The price we got for it was very reasonable, especially considering the location.For the downsides...I'm not sure I'd even consider it a negative (again, especially considering the price) but there's not much there in terms of facilities. There's reception, your room and a couple vending machines. That fulfils my requirements but possibly other people might want more from their hotel. Finally, some of the rooms face the busy Powell Street, which we were given one of. We were on the third floor so there was no escaping the noise. On our first night at around 9pm, a street drummer set up on the other side of the road and it felt like he was in the room. Fortunately the police moved him on after only a short time. Later into the evening, the road does get quieter and (with earplugs) I wasn't ever woken by noise during my 4 nights but I was to ever stay again, I'd probably request a room not facing the street.

I was given friendly, excellent service from everyone I encountered at this hotel. The maid happily gave us extra coffee and creamers when we asked. We wanted to reheat some food and Marie & Gwendolyn were both so helpful. They had a microwave sent to our room along with plastic ware so we could eat our leftovers. Later, I asked the concierge for a recommendation for sushi. It was terrific and nearby. The hotel is centrally located and well worth the money. Five stars from me!

Wonderful, airy, welcoming, well-designed space. Great and helpful staff. Very very comfortable, clean, and gracious hotel and an absolutely perfect site for a conference with 1000+ attendees. I'd go back there again in a second. Also, beautiful views of the lake from the room!

Recently stayed here love the location. Room was a little noisy we were on the 9th floor and we were in the North Tower had friends that stayed in the south tower and their room was way nicer! I would stay here again but I would ask for a room on a higher floor or stay in the south Tower. Casino was good we won some cash. I will never stay on the strip again after staying here!!!!

What a lovely step back into time this hotel is. Very elegant with comfortable guest rooms and an excellent location. Located in Nob Hill with Chinatown not far away and all the way down hill for Union square and then the cable car back. Outstanding achievement on the beds, one of the most comfortable I have ever had in a hotel room. Staff all very friendly and would recommend highly.

We stayed just for a couple of days and we're very pleasantly surprised by the great beach, just beyond the lobby. Food very good but also expensive. 24 hour room service was really appreciated, since we were very jet lagged and up at 4:40 in the morning. Staff very responsive- we had a problem getting hot water in our room, and the hotel was very apologetic and responsive. All in all, a great experience out of what could have been a problem. Highly recommend the hotel - we will definitely stay again on our next trip.

King George Hotel have a very good location, the room is clean and the design is nice. Maybe they have just renovated. But they are just beside the main road, so at night sometimes there are people shouting. Very near to the car rental. Worth the price.

5 Star service - Super friendly and helpful staff . You can see the staff smile to you everytime you walk pass the lobby and it felt so good (: No wonder is ‘ Land of smiles ’( Especially a staff called ‘ Reemay ’ )5 Star room - Spacious , clean and comfortable room . The housekeeper tidy the room Everyday . A room with mini kitchen and cosy bathtub after a long day shopping outside Price for this hotel and with these kind of standard is Super worth it and is the best hotel I stayed in Bangkok so far . THUMB UP5 Star location - A lot of massage shop just outside of the main entrance and you can taste the local food along the street . Just outside of the side entrance is the 7-eleven . 5 mins walk to the popular platinum fashion mall and 15-20 mins walk to neon market . A lot of shopping mall and restaurants all over the place/location ( very convenient and within 5-25 mins walk only )Went on my exact birthday that day to Thailand and stayed in Centrepoint hotel pratunam it was a very good and memorable trip for my family and I .I was served by a tall lady named ‘ Reemay ’ she is Super friendly and helpful , I was amazed by her professionalism in her work and service . This lady I can say is the best hotel staff I’ve ever met so far and the first impression she gave my family and I is already a ‘ added point ’ to my view of the hotel before even i check in . I really need to praise/compliment this staff to the hotel because the hotel should be honour and lucky to have such staff like her . It was also because of her I would recommend my friends and relative to come to this hotel and stay because service is something very important in hotel industry . I’ll visit this hotel everytime when I come to bkk for vacation and I hope to see that young lady againThe staff help me communicate with my tour agency driver and call our tour guide to check about our schedule for the next following day as when I reached the airport I only saw a girl holding a banner with my name and just ask us to follow the driver to our hotel . I was not told about anything from them . I tried to ask the driver but the driver don’t seem to understand what I am saying and only when he reached our hotel he come out of his van and walk in to approach the lady staff and I explained to her what is happening and she translate to thai to the driver what I am trying to ask . I saw the staff seem like questioning the driver a lot of things and slowly explain to us . So after check in around 8-9pm this staff still call to our room and said ‘ I already call and talk to your tour guide for tomorrow and the tour guide will be here at this timing and if any question or need somemore help , please let her know ’Add on : I was really surprised that this staff follow up and handle our case with patience and most importantly is the attitude because to be honest that is our own problem and we have to settle or deal by ownself with the travel agency company but look how caring the staff is .She was very observant and knew that on that day check in was my actual birthday . On the third day of my vacay she still bought a present for me and wish me belatedbirthday . It was not about how expensive a present cost but the thought that count and omg this is really very touching and feeling so good (: I never ever experience such a amazing hotel staff before .During our last 2 days of the vacation , when we at the lobby the staff ‘ Reemay ’ approached my family and I and ask me whether I have ‘Facebook’ because she said is her off day tomorrow which is the day we check out and she won’t be around so if I need any help or anything I can contact her as she give me her contact number and ask us to do so and is okay to let her know . Wow was really stunned by such actionsMy family and I really so thankful to this staff and love how she treat the guest like her own family membersTo : Staff Reemay , thank you so much

Overall, this hotel is in good shape for it's age. Our room was clean, furniture was better quality and more comfortable than many hotels we have stayed in. HVAC worked in both bedrooms, and kept our rooms comfortable (very important to our family). Kitchen tools are limited, but they have other items available at desk if you want to do serious cooking. Came stocked with usual "starter" items like dishwashing tablets, coffee, and paper towels and trash bags. They do full housekeeping on Fridays only, the other days they change out the towels (if you want them to). The two bedroom suite is actually two adjoining hotel rooms, so not as nice as a typical condo setup. Valet worked well, although you have to go to basement to pick up your car, but cars are close by and you get it quickly. They were installing a new lobby while we were there, but this was advertised on Expedia when we booked the room, and noise was not an issue. They have a very nice convenience store on first floor, with great stock.The only issue we had during our stay was with their non stop badgering to attend a timeshare presentation. here is an excerpt from my survey I sent them: Tell your concierge people to quit calling to "pick up a package". I had to firmly tell (in person) one of your concierge people that we were NOT interested in FREE tickets in exchange for listening to pitch about your timeshare. He then told me that I was Rude. He is the one that was rude.

great hotel that has an amazing location with fabulous staff. and good clean rooms. if you need anything just ask. breakfast on the patio is a must. a short walk to a local market and the transit system. would stay here again when I return.

I love the Moana Surfrider and it takes more than a labor dispute to change my opinion. The staff made every attempt to make our anniversary-vow renewal vacation perfect. Upgraded to an Oceanview suite, parking fees covered. Many smiles, patience and grace amongst the Elegance of the property.

Extremely disappointed. Don't bother staying here. We were charged are very high rate because of marathon weekend and regret ever choosing this hotel! Outdated rooms. Stained & torn carpet, poor lighting, burned out light bulbs, scuffed base boards.

Booked this oceanfront hotel and was pleasantly surprised that this location was within walking distance to everything - restaurants, shopping, trolley stop, Starbucks in lobby. Friendly staff and nicely maintained property. There is a resort fee that includes a dedicated trolley that will take you to Diamond Head, farmer's market on Saturday, etc. and two bottles of water daily. I mentioned we were there for anniversary and were surprised with a nice bottle of champagne and flutes upon arrival. Partial ocean view room had more view than expected as well. Nice pool/spa area and nightly live music around the pool.

We chose the Acme on a whim. It was reasonably priced and in a great location so we tried it. I will always make it my first choice when visiting Chicago from now forward.We were able to upgrade to a suite for $20 more per night, and it was totally worth it. All the staff were helpful and friendly. The hotel is quirky and cool, but also very high quality and clean. Great linens. FREE coffee in the morning delivered to your door.We even had a small billing glitch that was addressed and settled via email within one hour.I could not say anything that isn't positive about this hotel. Book it and enjoy.

My sister & I spent a sisters weekend here - my first stay at the Orchard Garden, although we had previously (and happily) stayed at the sister property, the Orchard.We loved it! There was a glitch at check-in, and the front desk (Min Yi) resolved it within 5 minutes. Glitches are what tell you the nature of the staff, and at the Orchard Garden it's A+, happily & professionally dealing with anything that arises. Our rooms were lovely, the location the best in all San Fran, and the beds & pillows heavenly comfortable - among the best sleeps I have ever had in a hotel. I'll be back!

Trying to please and succeeding!! In common with many hotels in Dubai The Oberoi sparkles and the rooms are large, beautifully furnished, and the bathrooms are exquisite. All that stuff apart the real bonus which sets this hotel apart is the incredible staff service in every area.From the reception, to room service, housekeeping to the wonderful restaurant service.I loved it and will certainly be back.

What a great location! Minutes away from many restaurants, transportation, shopping and the "ABC" store!! Nice facility, clean and comfortable rooms, exceptional staff who were friendly and helpful. Great price for the room. When I return this will be where I stay.

Hotel staff is friendly, complimentary breakfast has a nice variety, and the rooms are comfortable and nice. No complaints there, plus a great location, just down the street from the Space Needle. Have stayed here several times before, and had a good experience each time. Hampton is part of the Hilton chain, so HHonors members accrue points - another benefit.

This was our visit to Waikiki and The Modern didn't disappoint. It's a smaller boutique hotel and the service was top quality. We were greeted by Oliver and Brianna upon our arrival and our room was ready to get into at 2:45 on our arrival. We arrived on a Friday and enjoyed a pleasant and peaceful dinner in The Grove by the pool. Carly was welcoming staff with roots from the northeast and took care of our hungry and thirsty family after 14 hours of travel. Our food server Jantzen was also so helpful with travel info and tour tips. He is a fine young man that spent a pleasurable amount of time to point us in the right direction. He and Carly both have a big future in the hotel business as their attention to the customer was so effortless for them both. Thank you!We grabbed towels and headed to be lagoon for fireworks. It was a memorable experience to share with so many other visitors and locals. Everyone made us feel so welcome. mahalo!!We spent the next day renting beach umbrellas and lagoon paddle boards from KOA. Great staff and so much fun. Pack snorkel gear for a nearby reef for some decent snorkel excursion.Our checkout was simple and our hotel bonuses were applied without exception. We would definitely recommend the hotel to NY friends with older children. The location is perfect.

This is a nice Marriott. It is very busy with many tour groups and thus fairly crowded. It is across the street from the beach and has a central location. Rooms are a bit nicer than usual Marriott. Nice pool area. Front desk personnel very helpful.

Booked this hotel based on reviews and its location. We could not have been happier. The location is excellent although if walking from Marker Street BART it is an uphill walk at the end. It is close to Union Square and other attractions are an easy walk. The staff are courteous, friendly and helpful. The facilities are excellent although they don’t provide lunch or dinner. That is not an issue as you have easy access to a range of eating establishments near the hotel. I would highly recommend this hotel.

I really enjoyed my stay here! I booked the room a couple months in advance and got a pretty good rate on the room. I was in Chicago for a work conference and a graduation which required me to have a rental car. There were plenty of meter street parking spaces and economy lots nearby. The only thing I was disappointed by was the comfort of the bed. It was a little firm and bumpy.

A very nice hotel in a very nice location. I didn't try the on-site restaurant, but I did enjoy a couple of nearby restaurants, and there are many nearby. Short walk to the Dupont Circle metro station. The only shortcoming was a non-functional ice-machine on my floor, but that was a very minor inconvenience. I'd definitely stay again.

I regret to say that I have stayed at The Moana Surfrider numerous times and am only now writing a review of this amazing hotel. My boyfriend and I stayed with his family over Mother's Day weekend and it was excellent as always. We had adjoining rooms on the 13th floor in the tower wing. I would highly recommend staying in an ocean view or partial ocean view room in the tower wing. The rooms are huge, the views are amazing, and Westin's heavenly beds are well worth the name.Hotel FacilitiesEvery time we come to the Moana, we always get a treatment at the spa. I recently discovered they have a Kamaiana club membership in which you pay $20 for 2 years and get 30% off services! I've never been to the pool because the ocean is steps away but it looks wonderful. We do love the pool bar that it is there. They always have live music and I have never heard anyone I didn't like.DiningOne of the highlights of this hotel is the food. Even when we don't stay here, we come for brunch at the Veranda, especially on special occasions. It is amazing!! The quality of the food and the service are 5 star. I recently saw that the hotel is having a dessert hour which I definitely want to try soon. They also have high tea which is also great.HistoryThe Moana Surfrider is the oldest hotel in Waikiki and another highlight of this hotel is the historic wing. Whether you are a first timer to Hawaii or you live here, a walk through the historic wing is a must.Overall, we will definitely be staying at The Moana Surfrider again because we have always received impeccable service from start to finish.

Our room had a separate dressing area with a sink, a bathroom with a sink, and a bar room with a sink!!! Plus coffee in the room and a free hot and great breakfast. Not to mention the afternoon wine and snacks.The room itself was huge with a fireplace, sitting area, and a desk. Not one of those cookie cutter hotel rooms at a Marri... where you get nothing extra not even coffee.Quaint 100 year old elevator added to the charm. Good front desk help with charming attitudes. In the heart of the city within walking distance of The Top of the Mark!Do yourself a favor and book this fantastic hotel the next time you are in San Francisco.

Was there for 3 day work meetings room was nice neighborhood was a little seedy food was good it was all included for us if ur doing a group meeting i Irecommend it restaurant was closed no bar to relax after a day of meetings

We were treated with a warm welcome at check in (around 11pm) given pineapple guava juice and a lavender scented warm towel a nice touch after the 6 hour flight. The best check in experiences we have ever had! The lobby was beautiful and the desk people where so friendly, I wish I could remember their names! We had a light dinner in the shore bird restaurant the Kalua pork sliders where delicious and came with some great fries! Throughout our stay the staff was very friendly and helpful, the concierge staff helped us book a dinner cruise and our SCUBA activates. My wife had some problems with the SCUBA company and the staff at the concierge desk called the company and arranged a refund for half (the cost for just her) of our money. The also gave us the suggestion and assisted in us renting a car, we were extremely happy with this help the drive was amazing and it was cheaper than a cab! We also had a problem with a shuttle service and again the bell desk was there to help us. The vow renewal ceremony was an experience we will never forget! We have already agreed that when we make it back to Oahu we will stay at the outrigger reef again! It is located far enough away from Waikiki that there is not a ton of traffic (foot and cars) but close enough that you can walk to the many restaurants and shops. This was the best hotel experience I have ever had! Live music by the pool every night free activities every day and service that makes you feel like a VIP! And having the beach access right out the back door was the cherry on top of a wonderful sundae! This hotel is worth every penny!

The design and the details are quite stunning at this hotel, and I was there for business. Pool is luxurious. Room had a Sauna in it which was pretty cool once I figured out how to use it. Location is along the river so it was a nice walk when it wasn't too humid. Good restaurants on site with plenty of choices. Close to the airport.

Location, Location, Location & Free Parking! Spent two nights here and was very impressed with hotel staff; especially Pearly who takes good care of cleaning room and changing bed linens. Request room on top floor towards the back if you are bothered by traffic noise. Pay the extra $5 for a refrigerator-request in advance. Recommend Capurro's for lunch, happy hour and or dinner-they are located across from Argonaut hotel. Much better prices than on the wharf. Enjoy.

My fiancé and I spent our first night on our honeymoon at the Warwick. The hotel is perfectly located in between Space Needle and Pike Place market, the decor is nice and all amenities were up to date and in good working order. We also received a fantastic Space Needle view in our room at one of the higher floors. We had a problem at the airport with our luggage and the hotel were very helpful in sorting out this problem by passing various messages to us from the airline. The breakfast that was included in our stay was nice but we needed to pay extra for most desirable items and it was a bit unclear at first what was and wasn't included in our rate. Overall I would definitely recommend the Warwick Seattle Hotel to anyone travelling to Seattle and wants a downtown location.

I stayed here for 4 nights while on business. The price was expensive, but that was ok because i was expecting a nice 4 star hotel. I've stayed in 4 star hotels all over the world, Rome, London, Tokyo, New Delhi, etc... This is not a 4 star hotel and I am skeptical of the reviews that report it as such.Upon arrival i was told of the mandatory $25/day "amenity" fee. I thought they were joking. Not something typically charged by a 4 star hotel. I had no choice but to pay it. The room was gloomy and drab. There were stains on the carpet in the room and in the halls. The furniture in the room had holes and was worn. The duvet had holes. The bathroom ceiling appeared to have mold... or some black stain. The shower tiles had mildew. The lights would randomly turn on... or off. Everything felt old and worn out. 4 star hotels do not have these things.The internet was terribly slow and one night it just didn't work. So much for the $25/day amenity fee. There was no room service - is it odd for a 4 star hotel to have no room service?Also no complementary breakfast of any kind, not even a bagel or fruit. *A positive note, the complementary coffee was quite good.The Tenderloin neighborhood in SF is objectively filthy. I understand the hotel has no control of the neighborhood. But the interior of the hotel does indeed echo the environment where it is situated. In summary, this is a 2/3 star hotel with a 4 star price. It is definitely not a resort by any stretch of the imagination. I will never stay with this company again. I would urge others to find better options.

I stayed 5 nights in this fabulous hotel, the rooms were nicely decorated and housekeeping was prompt as well as valet services. The lobby was fully functional with nice furnishings and computers for your use. The views from my side were city but there is an excellent city/ oceanview. The pool was well kept. Loved this place.

I attended a conference in Downtown Chicago and came across this hotel online. The rate was competitive and while I would ordinarily stay at the Westin River using SPG points, I gave the Loews a try. I was pleasantly surprised and would certainly stay there again.Lobby:The hotel opened earlier this year. It's modern but warm. The lobby was quiet while we were there - not much of a bar scene, but I suspect that will change once people realize there is a new hotel in town and bookings increase.Location: It is slightly off the river but ideally located. We had views of the ferris wheel, the lake and the river (cool). We were around the corner from Yolk, a great place for breakfast. We were a few blocks from the lake. We rented bikes and headed to Millennium Park. Maggie Daily Park (part of Millennium park) just opened and has one of the best playgrounds I've ever been to. It would appeal to kids of all ages. Google it. It's fantastic.Getting to meetings in the Willis Tower required Uber or Taxi and usually cost about $7-10 and a 5-10 minute drive depending on traffic. Very easy and rides are always readily available.Rooms: I was pleased to find a comfortable, well-appointed mini-suite. We had views of the ferris wheel, the lake and the river (cool). We needed a roll away cot one night and they accommodated.Staff: The staff is very friendly and helpful, especially the front desk staff (Sarah was great). The greated the kids with small packets of toys and a coloring pad.Lap Pool - Was in immaculate condition. My kids loved it. The fitness center was smaller but also in great shape.Terrace Bar - this is a fun place with a good vibe and tasty snacks. during the day we went down with the kids to play some games on the lawn. In the evening, it had a good vibe. Probably a good place to host a private party or corporate event.Stayed August, 2015

This is not the typical Marriott hotel. It is small, more like a courtyard. Room is ok. But the fan in the bathroom kept making noise. The front desk agents were sitting in the chair to check the guests in with a terrible attitude. And I have to wait for a while for the bellhop to store my luggage. The hotel location does not worth the high price and service. I will not return.

Spent two days celebrating my wife's birthday. We got bumped up to a larger room! The service was excellent. The staff is uniformly responsive to guest needs. Concierge was very helpful in getting us restaurant reservations and giving us directions for a walking tour of the old homes on Astor Ave.

I hated this hotel. Stayed here from a recommendation of a friend! First off, I had an awful experience before I even arrived. My husband wanted me to call and ask if they had HBO. I called the front desk and the girl who answered didn't know if they had HBO. I thought it was a simple question. She said yes, then no, then yes, I said which is it, yes or no. She was abrupt with me and I told her to chill that it was a simple question and she hung up on me!!! I was in complete shock! I immediately called back to speak with a manager. I did and he apologized. I said that I needed to speak to my husband if we even wanted to stay there anymore. I was told that I prepaid! I then proceeded to ask for the manager of the front desk manager that I just spoke to. The operations manager called me immediately. Apologized again. The whole thing left a bad taste in my mouth. Mind you this was all over my husband wanting to watch the premiere of the "Game of Thrones."When we arrived at the hotel we walked into the room to a dish of sweets with a "Game of Thrones" theme. I found that obnoxious. We stayed in a one bedroom suite in the main building with a balcony. The bed was so uncomfortable and the bathroom was so small and the closet was even smaller. We had to get a garment bar to put our clothes on. It was three of us. I had prearranged a SUV pick up from the hotel from the airport. The charge was $400.00 dollars...what a rip off. The house car was never available to take us to dinner...not one night out of the six nights we were there. We ate at the restaurant one night and it was disgusting. My husband and I both had burgers that were paper thin and had no flavor. I swear they were from COSTCO. Gross! Preordered room service for breakfast the night before for delivery at 9:30 am, received a call at 9:30 that it would be 15 minutes late. Ugh, I have no patience for that. When if finally arrived at 9:50 of course it was missing an item. The minibar charges were off the chart. A can of coke was $6.00!! When I received my bill via email they didn't give me the hotel credit of $400.00 dollars. When I called and inquired she said I didn't book that package. I did and I wasn't going to argue with her.What amazed me the most that after my experience before arriving while I was there I never received a call from ANY manager asking me how everything was and if I needed anything. When I travel to LA I stay at the Wilshire and in NY, the Lowes or the Ritz. These other hotels are more focused on customer service and amenities. Do not stay here if you expect awesome customer service. You won't get it. The best part of the hotel was the housekeeping...they did an awesome job!

First of all, let me say, that as a Hyatt Diamond for 4 years, I have stayed in my fair share of Hyatt's, and I ALWAYS opt for a Hyatt even if it's significantly more expensive as Hyatt consistently goes way above and beyond!With that said, this was by far the most disappointing stay I have ever had!We (my wife and 2 kids) arrived at the hotel in downtown Chicago, and the 3-4 men from the valet who were doing nothing watched as we removed our suitcases and bags from the car, and as they watched us struggle to get the kids and luggage into the hotel, we received no offer of assistance whatsoever! They were very content to watch!We went up o the 2nd floor where we were checked in, by an employee who didn't know how to smile. As we have dietary restrictions, they couldn't accommodate us for breakfast (complimentary for Diamonds) and no alternative was offered, not even a token amount of Hyatt points.I used a Diamond suite upgrade, and the Executive suite we were given was very nice. My wife called down for a second fridge as we brought food due to our dietary restrictions (as the fridge in the room was very small and didn't get very cold), and the front desk agent who checked us in made my wife feel very uncomfortable and that her request was completely out of line, but she would see what she could do. We did end up getting the fridge, but my wife refused to call down to the front desk for anything again, as she didn't want to IMPOSE.I tweeted Hyatt (my first negative tweet about a Hyatt EVER), and the front desk manager called and apologized.After a few hours struggling to get the internet to work, we concluded that it would not work, and I need wifi to work, and didn't want to keep burning through the data from my wireless plan (especially with 4 people and 6 devices) so I called the front desk. The operator said he couldn't help, but would transfer me to their provider (imagine if a guest in my home couldn't get the wifi to work, so I told him to call Comcast??!! Have you ever called an internet provider?!). As it was 10 PM they were closed. I tweeted Hyatt about leaving the hotel, and they informed me that I would be penalized with still having to pay for the room.Finally, I called the front desk manager Chris, and he got me through to the 24 hour hotline for their internet provider and a live person. I wasted another 12 minutes talking to the internet provider who said he would do what he can. In the morning, the internet was spotty as it remained throughout our trip, so I used the wifi by the pool, but my wife and kids used our cellular data plan which comes with a mobile hotspot.The front desk manager, Chris, was a professional, and offered to meet with me, so I came down to the front desk, and we chatted for a few minutes. He gave me back my Diamond Suite Upgrade, and apologized explaining that the valet and internet are outsourced, and they need to do a better job with their staff training.On checkout, I found a bill for the long distance call to the internet provider (which I never placed- Chris did), so the front desk removed it.We had no further interaction with the staff after the first night, and the spotty internet didn't work, but we made the best of it, and if your internet doesn't work, just go to the pool on the 4th floor.The noise levels were high as the hotel is right next to a hospital, so there are ambulance sirens frequently, but they do provide air plugs.We would never stay at this property again, and I wish them the very best. If you do have an issue, ask for the front desk manager.

Great hotel, perfectly situated in heart of Las Vegas.Walking distance to all the casinos and shops in Las Vegas.The hotel has a very class look and feel to it and the staff is very courteous and friendly.The lobby area and the rooms are very neat. However, the lobby area tends to get a bit noisy during the weekends.

I recently stayed for 4 nights. We arrived early and realised that checkin was not until 3pm which appeared to be late. We returned at 130pm and asked if a room was ready. We we’re told no it wasn’t, tried again at 230, still not ready then at 310 it was ready. The lady at the reception desk could not have cared in the least about it. This part was disappointing. All other stay were extremely helpful and happy. The rooms have everything that you require. The coffee machines in the rooms were great. The pool level has a vending machine, ice machine and washing machines for your clothes. Uber pickups and drop offs were easy to arrange. I would stay at this hotel in the future pending on an upgrade or the price.

We stayed at The D for our annual girl’s trip. Our request for two rooms close was granted and they were side by side. We overlooked the Slotzilla Zipline and so faced away from the loud music of Fremont on the 18th floor and didn’t find the noise from the street bothersome at all. The room was very plain. No fridge and no other furniture besides two beds, a desk & chair, night stand, dresser and small TV. The bathroom is nicely updated. The room was clean and the beds were comfortable. The pillows leave a lot to be desired but they were sufficient if you stacked a few together. There is a big gap between the door and the floor so you can hear everything in the hallway. Also in the hallway you can hear pretty much everything going on in each room. We were out most of the day and night, but the one night I went back to the room at 6 and the room still hadn’t been made up, but yet the rooms across the hall had been done? I went to the front desk and they sent housekeeping up at 7:30 finally. Not a big issue as I just wanted fresh towels but at 7:30….with the other rooms done- just weird?The elevators were a hit and miss. I have read on multiple reviews that there were issues and we had the same issue……….only one was working for most of the day and so we were rerouted to the service elevator to get up to our floor, but to get down there was no choice the one day but to take the stairs from the 18th floor. But even the stairs don’t take you to the lobby…..and they were a little sketchy. We hit street level and it said do not use the exit as alarms will sound and who knows where it spit you out so we went back up to the 4th floor and were lucky enough to get an elevator from there……so note to self, don’t take the stairs as they lead to ?????? it worked but was a bit inconvenient. The casino is always bumping and is a short walk from the elevators to the street unlike other hotels. Also convenient having Enterprise rent a car in the hotel. It was a descent hotel with easy access to everything we wanted to do. There is the usual $26 resort fee that gives you expensive ok wifi, but nothing else…..seems to be a hotel standard now, but there are no frills to this hotel. We never went to the pool which is weirdly located on the side of the parking lot. We may stay there again on our next annual trip, but there are now some great options downtown to also consider.

I have been in Dunes Cafe for lunch. It was excellent.The restaurant is fully in a new look and the staff is very attentive on service. I really Enjoyed the Tandoor which they have started freshly made my chef and served. Will definitely recommends friends and colleagues.

We stayed for 1 night before leaving on a cruise.We were a a little concerned after reading some of the bad reviews. I'm not sure if they were staying at same place.The Atlantic Beach BW was great. The location is A+, its on a great beach. The Miami Beach free trolley is close to explore city. Lots places to eat close by.The staff were excellent and super friendly, hotel was clean and modern. Our room was on the 9th floor and was big and roomy with a great view.We got complimentary coupons for drinks at pool bar and breakfast. The service at breakfast was great and food was excellent.We would 100% stay here again. No Problems, and BW was reasonable priced compared to other hotels in area.There was some construction noise across the street, but didn't cause us any issues.

Wow. This is so worth every cent! Incredible views from the ocean front room. Room was beautiful - so clean and spacious. Loved waking up to the sound of the waves. We stayed on the 5th floor and got to enjoy live performances from our balcony.Front desk staff and valet parking guys were wonderful. Hotel restaurants also a huge hit with our group. Love this place - highly recommended!

The location is amazing, the ocean view room offered a great view of Diamond Head and the Pacific Ocean, the staff professional and friendly, the beach just across the street.The hotel is very close to Honolulu Zoo, Starbucks and Cheeseburger In Paradise.

We want to stay at the Avani riverside, but by mistake, we booked the wrong one. We tryed to cancel it, because the whole family was in the other hotel, but they did not do it. That is why i Don't like the service of the hotel. It is Just the same Group hotel!

I would rate this property higher if they did not have a dispute going on outside the front doors. I never would have stayed here. It seems they need to inform the guests that they refuse to be neutral in unionization drives. We refused to eat or drink in this hotel. We purchased our rooms from Groupon for $174.00 for a deluxe king room. We did not have extra money to look for someplace else or we would have. I am at fault for not doing research before I booked but they still should let guests know before they spend their money.

My husband and I just returned home from a 4 night stay at the Chancellor Hotel. I booked this hotel based on TripAdvisor reviews, and boy- we sure didn't go wrong! From the friendly staff, comfy bed, great bar and restaurant, to the PERFECT location, I really can't say anything negative about this place. Yes, the rooms are small, but SO charming. I could have stayed MUCH longer!

We stayed here last weekend for Easter and had a fantastic stay. The hotel and staff are hip, the suite we had was fairly priced, freshly decorated, well appointed, and very clean. The rooftop pool is a little small but fine. The fitness center has very good equipment for a workout. The rooftop deck was a nice surprise with a great 360 degree view of the city. There is no coffee maker in the room but they have complimentary coffee every morning in the lobby with outdoor seating as well. Every afternoon at 5pm is an our free wine, one signature drink and apps, we couldn't believe it very nice. They also have a list of commonly forgotten personal/toiletry items that they will also send up free of charge. We had plated brunch Easter morning and it was creative and delicious, service to match. We will definitely be back the next time we are in the city for a weekend.

The Hilton Chicago is a classic...Great business buffet...a bit pricey but worth it ...hotel in great downtown locationCentral to most events and city attractionsHotel is about an hour from both airports

This is a very pleasant hotel with a great location directly across from the beach. From your lani most rooms can see the ocean. The beach directly across the street has a huge massive protected swimming area with concrete breakers, perfect for families with kids or those who want calmer waters to learn how to paddle board.Hotel has good restaurants and shopping. From this location (you are at the car end next to the zoo) you can walk down the most popular street with the best shopping and restaurants.

Breakfast is very nice with good service.The room is comfortable with good view.The overall environment in this hotel is very relaxing with vacation experience.This is a different experience than living in hotels in town area.

Cheap, but NO! I arrived at 2:30PM Friday they didn't have a clean room for me. So front desk clerk gives me a key anyway,says put your luggage in the closet in the room and the housekeeper will get to it soon.. So I go up up to the 15th floor get to the room, it's a King instead of Double on the North/Fremont St. Tower that I reserved and paid for. So I go back downstairs, they give me keys to a different room "Double Bed" not facing Fremont, not cleaned Uuugh! Smh.. A/C did not cool properly and mind u it was 110* in VEGAS! This hotel is so SMOKEY that my eyes were burning, nose itchy I sneezed my entire stayan I only walked they the casino. Bath tub was rusted, cobwebs hanging from the drapes, this pla was filthy! My friend played slots, she waited 30mins for a service person when she had a problem with the machine, she also tried to stop a cocktail waitress , she told my friend she would be right back and never returned SMH... Four Queens was a NEGATIVE from beginning to end! I checked in 7/26 out 7/29 2019..

This is our second visit to the Drake. We prefer historic hotels and this one does not disappoint. Every staff member we encountered was professional and attentive. I would suggest a lake view room to make the experience even better.

From the minute we pulled up to the hotel the service was impeccable. The public areas are gorgeous and our room luxurious. The location can't be beat. We left the car parked our entire stay and walked everywhere...to all the major attractions and wonderful restaurants. Will defintly return.

My wife And I stayed there for two nights and it was great. The staff is extremely helpful and knowledgeable. The rooms are clean and spacious. The view from the room is not great but the view from the pool roof deck is. The hotel is walking distance from khoa San yet far enough away that you don't have any of the noise when you want to get some sleep. The only complaint I have is that the wifi connection isn't great but it's enough for email.

The trip started a bit rocky, we went to CA for a music festival booked 3 months ago for a double bed suite. Everything was eventually sold out and b/c our flight was delayed we didn't arrive till 3am. They gave our room away and said we had an upgrade. Wasn't really an upgrade bc it only had 1 bed (supposed to have a pull out couch-not an upgrade) and it was the handicap room. The desk clerk did give us breakfast vouchers for our stay due to the mix up (and the key didn't work so he had to take us up). He said to speak to the Curtis the front desk manager. Curtis was FANTASTIC! very helpful. said we could pack our bags and housekeeping would move us to another room. When we came back that evening at 11pm we were told we did NOT have a room change and they were sold out, but we still had our King room available. Tecla was the evening manager and understood the mix up, apparently housekeeping knew about the luggage, but didn't know where to take it. Tecla was FANTASTIC also. She allowed us to oder dinner to the room with out charge. Next morning we saw Curtis again, who appologized for the mix up and helped us with transportation to the concert and b/c it was my birthday he sent us up a nice little welcome gift.While dining at the Park Grille we had great servers, Ernesto, Edmond (I think).While at check out there were a few charges on the account were not supposed to be on the bill and Cindy, the Front Desk Manager was FANTASTIC. We discussed the situation, she was already aware of some of the issues and she didn't bat an eyelash while adjusting our bill to the correct amount.Overall, the room was very nice, although I would have preferred not to be in a handicap room. The bed was very comfortable. Housekeeping was very good.A very special thanks to the management: Curtis, Tecla and Cindy and our servers, Ernesto and Edison!

The hotel is really good with a good location and the room is really clean with a comfy bed.But what really made the difference was the staff specially YaneliI had a long overseas flight and arrived exausted before my checkin time. Yaneli was so kind in check me in right away with a warm welcome, priceless.Thank you. I will definitely come backCheers

We are happy that we chose this hotel. Personnel are so nice, everybody is smiling and trying to help in every kind of situation.Room is also nice with the view to swimming pool. Unfortunately the swimming pool is open till 9 pm.Breakfasts are international. You could have european one or try to something new.Massage or cosmetics is also not problem.

We were here for 3 nights in first week of jan 17. The hotel is right on the Waikiki beach . It is walking distance from lot of cool stuff . We stayed here and then made daily excursions to diamond head hike , beaches , Pearl Harbor and Polynesian cultural center . It was good to return to hotel after long but extremely fun day and then just take a breather and walk out for dinner or a magic show or ice cream . Loved Oahu !!!!

I loved the ambiance of this hotel. Typically a place like this is our of my price range, but I was there for business. The wine each night in the lobby was a nice touch and much appreciated after attending all day conference. I used the fitness room. It was not too big, but had what you needed to get the job done.

I stayed here twice this year, in different rooms. Quite good value for money to my opinion. The bathroom of the first room I stayed at had some flaws. The shower curtain (I hate those anyway) covered only half of the bath tub, resulting in a watery affair. The second room had an incredibly spacious bathroom, with separate shower facilities.Decent beds, although perhaps a bit short for the average Dutch person.To my surprise I have not heard or smelled a single air plane. The only outside noise I heard was the band playing near the swimming pool.Breakfast was fine too.One down side: expensive wifi.

I regularly stay at this hotel on my trips to San Francisco. I travel with a Service Dog and EVERY single time I stay at this hotel, I'm greeted by name...my Service Dog is WARMLY welcomed (while acknowledging that she is a working Service Dog)...and I feel like I've arrived at my home away from,home. Tamela goes OUT OF HER WAY to ensure that I have have the equipment, such as a refrigerator, that I need to keep my Service Dog's food cold, makes sure there is an abundance of bottled water for her, etc. Having those needs taken care of helps ME have a stress free experience because there is so much to remember when traveling. The valet parkers are extraordinarily patient and helpful because I'm not always with my husband and it's a "process" to unload not only my luggage but the stroller I use for my Service Dog. The service is impeccable. The rooms are beautiful, clean, and the beds are SO comfortable! Room service is fast and the food is excellent. I can't say enough good things about this property. The location in the City is very convenient and safe. THANK YOU, Tamela and other staff for ALWAYS making Molly and me feel welcome...well cared for...and valued! I'll be back again soon!!

First time in Thailand, definitely planning to return! Loved the climate, the people, the food, everything! And this hotel was definitely one of the nicest I have ever stayed at and I have travelled extensively over the past 30 years. Everything was top notch and the staff were just fantastic. Highly recommended. It's out of the city centre but easy to get in there and it was worth the effort because it was always a great place for peaceful sleep at night.

We arrived for a buisness experience. My son had a room that was full of pot smoke from the adjoining room next door. He asked for another room or to ask them stop smoking..... neither happened and he ended up having to stay the night in me and my husband's room. Very disappointed in how the handled the situation.

The hotel has a great location, just a few steps from Union Square, Market Street, Shopping Mall....The Lobby looks nice.The receptionist was doing her job but nothing more. The concierge was helpful but not overly interested. He did not give any more information, alternatives or explained anything very well. He did not seem to understand my concerns or thoughts. For me the service was neutral. It is the minimum I would expect.The room was very small. Since I was travelling for 2 weeks I had a bigger suitcase but it would not fit anywhere.The sink is in the room (on carpet) while toilette and shower are in a separate room.The bed was comfy but no relaxed sleeping possible. The aircondition is amazingly loud. You can not even hear the TV when that is on. The fridge for the minibar is very loud as well. Every hour it also made an extra peeping sound. I had to disconnect it at nights. The room is so clearaudient I could hear the aircons of the courtyard as well as the icemachine located right next to my room. Incredible loud!Even though the price is very descent I will not stay here again. It is too loud and I could not get a good nights's sleep. Now I am happy to leave for home, so I can rest in my own bed ;-)

I made a reservation through expedia. I canceled first reservation i had wrong dates . I then made a reservation for jan 5/6. I went into hotel..gave them my info and the young girl clearly looked looked like she didnt know what she was doing.She then proceeded to charged my card.Then she tells me oh only the 68.00 went through not the 100 deposit. Im told her why would you charge my card first if i wasnt auth for dep. I told her refund my money then. Greg the manager told me it takes 5 days to go back on . so i said let me go to atm. I went to atm amd my card was declined. I then tried to use at anearby store and declined. I went back and told them i have 900 in my account i dont know what happen possibly from canceling first reservation theres a issue. But i told the manager reverse everything they did because i cant even use my card at all now due to them. He said it takea 3 5 business days. I said look at my account i have 900 in the bank. Just lete get tge room for 1 day until this clears up you already charged me. He said without the deposit we cant. I said i will be on the streets tonight if you don't because now my card is locked!! He said no i can't do anything for you. After tellimg him u can put the dep of 100 tomorrow when it clears . He refused. What a horrible person!!! So i called expedia canceling everything by phone and they told me that Greg specifically.. Charged me another 28.00 for cancelation. After knowing the whole situation!!!! What a good manager ..NOT!! I WANT MY 28.00 BACK OR ILL TAKE OTHER MEASURES!!! AND ID LIKE A ROOM ON GREG FOR THE INCONVENIENCE!!!

I frequently stay at Westin properties. This is by far one of the better properties in their portfolio. It is located in the heart of downtown Seattle. Walking distance to Pikes Public Market and many of Tom Douglas' famed Seattle restaurants (Palace Kitchen,Ettas, etc.). It is also only a block away from the light rail which you can ride to and from the Seattle Airport (Sea-Tac). The downtown Nordstrom and Macys are only a block away.The property has two circular towers which offer the opportunity for every room to have a terrific view of the city, the space needle or Puget Sound. On clear days, and I did get to enjoy one, you are able to see the snow covered mountains from Olympic National Park, Mt. Baker and/or Mt Rainier. All rooms have floor to ceiling windows with great views. The property is up to date and what you expect when saying at a Westin property. Simple, modern and a heavenly bed.There is a fitness facility and indoor pool. Both were a bit dingy and could be spruced up, however all of the equipment was working and up to date.The staff were all very helpful and very service oriented. I ordered room service a couple of times during my stay and found the service and the food to be very good.This is a great property for a business or a personal trip.

The hotel is old and in an area with absolutely nothing around but the airport. It's more a motel really.If you are just looking for a clean place to overnight, have some rest and keep going with your trip, this hotel should do.There's free wifi available and the free airport shuttle every 30 minutes is pretty convenient.If you book it somewhere that offers a "orientation breakfast", don't count on it... It's not the same hotel... They don't offer breakfast.Everything also closes pretty early, so if your flight gets in late, make sure to have snacks on you.

Not large but truely appropriate in size. Rare rooms with even minutest details being given due importance. Neither bright nor loud very nice and quite stay. The sliding doors add so much value to the room that I have never seen before.

It is a very expensive hotel. Expect to pay for everthing - $67/day parking, I had to pay $23 for a coffee machine in my room, and the free internet is extremely slow and doesn't work properly 'til 12:00 O'CLOCK MIDNIGHT

Took Uber from the airport approximate cost $33.00. The hotel is very close to the passenger cruise port. A taxi cost us $10.00 including tip. As for the hotel, we were in room 206 ( only one floor up- given the fact that there is not an elevator) Our room was clean, had period features and was larger than a standard newer hotel room. Condition was good, air conditioning worked well and a ceiling fan was in place over the bed to add air movement. The staff was very pleasant, and a friendly doorman carried our suitcases up to the room for us. ( over packed again) . No problems with noise, no musty smells as some others have put in their reviews. Bed and pillows were very comfortable. On the whole, a pleasant surprise and stay. I gave it a 4 because the bar/ restaurant was small (if the weather had been better, the patio might have made the difference) But the location was such that a 3 minute walk could take you to any number of restaurants/ bars. A staff member recommended the "Mecca" restaurant for breakfast. It is an old style diner not far away and the food was good and reasonably priced. I would certainly stay at the Marqueen again.

If you're looking someplace quiet and comfortable to stay in Vegas then this place is hard to beat. The staff are helpful and the rooms are quiet, spacious and well appointed. It's not the most luxurious place, but the value is off the charts (at least the rate we got).

The Millennium Knickerbocker Hotel is a great destination stay for individuals, couples, business travelers and families. One of the highlights of my stay was to experience a promotion that is being currently run by Millennium Hotels and Resorts and it is called the Ask Alfred family program; it is an add-on amenity to any room package for just $15 per child. The Alfred cinch bag includes an Ask Alfred cuddly Teddy Bear and a wonderful selection of goodies. Millennium Hotels and Resorts also donates $2 from each amenity sold to The Dream Factory, which grants the dreams of critically and chronically ill children. Please click on the link here for detailed information about this outstanding family program, I highly recommend it for families with children visiting Chicago.When visiting the Millennium Knickerbocker Hotel I also highly recommend that you take a tour of the hotel. Paul Funkhouser is the Concierge and knows everything there is to know about the hotel. He will personally escort you through the history of the hotel from Al Capone’s Speakeasy and Casino (14th floor) through Hugh Hefner’s ownership in the 80’s when the hotel was temporarily named the Playboy Hotel. Paul gives guided tours every Friday at 3:00 pm, reservations are not required and there is no cost for the tour.

This place was nice, but it was on the edge of the tenderloin district, so we got to see A LOT of interesting and heartbreaking things (I know they can't help that). There was a shooting at the bar across the street, so a bunch of police showed up with automatic weapons in the lobby. The fridge is not a fridge--its a mini bar. Also, if you didn't have breakfast tickets, be prepared to pay a whole lot of money for a sub-par buffet. Other than that, the room and bathroom were clean. We would NOT return. There's nicer places at better rates than this hotel.

I was very pleasantly surprised to walk into my room at the Loew's Regency and be surrounded by plush accommodations and fantastic views of San Francisco. Staff were friendly and attentive and my stay, although only one night, was very comfortable

As a management consultant, I've stayed at many hotels for a fairly long time. I'm at the Hilton Chicago O'Hare Airport for a workshop this week, and it's proving to be a bit unbelievable. The lobby, meeting rooms and amenities are great, but my room had a loose toilet seat, no hot water coming to the sink, wifi too weak to even load pictures on facebook, heat set on 78F all night but woke up to 72F and my neighbour playing gospel radio at 5am (yes, I know it's gospel because I can hear every word of the radio announcer and lyrics clearly) the walls are that thin.

great stay at Polo Towers in 2 bdrm suite. Prices way better than actual casinos and quiet and non smoking due no casino in bldg. MGM, New York, Planet Hollywood short walk away. Recommend the monorail on east end of MGM which takes you north close to the Stratosphere and you can ride all day long for around $10, otherwise will walk your butt off. If you go downtown recommend downloading Uber app and it is very cheap and damn nice rides. We were picked up in a Land Cruiser and Audi 7 at the front of Polo Towers. Cost downtown for 4 folks was approx. $10. I loved the downtown area, crazy locals dressed up, ziplines going, bands playing. It's an older hotel/casino but I had a great time at the El Cortez and they still payout in money at the slots in the back, which was kind of cool. Ate at Hugo Cellar in 4 Queens for wife's 50th with some friends and food was nice. Dropped about a bill a piece and decent bottle of wine ran around $50. Service was spot on and women really liked the made to order salads at the table. As far as gambling goes you can go about anywhere and lose your money but that's Vegas, baby. My wife and her sister went to Thunder down Under at the Excalibur and really enjoyed themselves. I went with some buddies and hung out at MGM . Got up early one morning and went walking around and got propositioned by 3 different women so expect that when hanging out on the strip as get the good and the bad views. If you leave on east end of Polo towers and walk north 1/2 a block you enter the Miracle Mile shops and can hang out. I had steak and eggs for under 6 bucks so you can find good deals if walk around. Most every bar you go up to has drink specials so be sure to ask. On initial check in had a person hit me up on timeshare and shut them down right away and never bothered again. Be firm and say no thanks and you're starting to piss me off, and they will quickly leave you alone.

We stayed in the Cova for 3 nights and really enjoyed our stay. Arriving on Easter Sunday we found 4 little Easter eggs in our room what a great touch. We really enjoyed breakfast, it was a great way to start the day. The hotel provided a shuttle to various areas which was really helpful and the rooms were spacious and well equipped. The area is a little difficult with a large number of homeless people, however it never caused us any bother and the staff at the hotel were understanding and provided a map with areas to avoid. We would stay here again.

Trip Advisor sold us on this boutique hotel and the reviews were spot on. This hotel was not only perfectly located and easily accessible, it was comfortable, clean and charming. We got a great deal and it was worth every penny. Walking distance to Chinatown, Union Square, public transport. We just loved it.The decor is a quirky combo of English hunting lodge and London mod - floral wallpaper with black and white mod posters of Twiggy-like models. We had a large room with a king size bed, a sofa to stretch out on and a fire place. Plenty of room. Late afternoon was cocktail hour with wine and wonderful canapes. Breakfast and cocktails are downstairs and you can sit on a sofa, or by yet another fireplace and chat with other guests or just relax on your own. British pop music from the 60s plays while you're downstairs eating. It's weird, yet it's still fun. The staff is very attentive and helpful.If you are looking for a place to get a great night's sleep and not feel like you're staying in a run-of--the-mill generic hotel, if you want a place with personality, this is it.

The location is great. you will find all the buses either starts from this hotel or pass through. Also there were couple of nice indian restaurants nearby so after you come back from your trip you can just walk to these places to nice dinner.

Anybody who complains about price on this hotel is not being fair. You are in Hawaii. You are in Waikiki Beach. This is paradise. From arrival, it is first-rate. The valets are great. I wouldn't want to have parked my car, and I am glad that they did it. They were worth every dime. Upon check-in, we upgraded to ocean front for $150 per night. You are in Hawaii, so why not go for it? The service was excellent. Access to the Sheraton next door made it feel like a mega property. My family loved this place. We will come back here someday.

I visited Seattle this past week for a business trip with Amazon. This hotel is located extremely close to the Amazon buildings, which made for an easy commute - even in Downtown Seattle traffic! It is also located near all of the tourist attractions which was fun to check out after work. The staff at the hotel are also very nice and accommodating. A lady named Italia was especially friendly at check in, she gave me an ice cold water bottle which was oh so refreshing! The restaurant is also delicious. The only issue that I ran into at the hotel was the printer in the business center was not working properly which almost made it difficult to get some work done, but Sarah at the front desk was SUPER helpful in helping me print out all of the documents that I needed for work throughout my stay! That helpfulness prepared me for a great business negotiation. I will definitely stay here again when I am in the area next, and I can't wait to visit Seattle again!

I stayed for 2 night. booked for 5 rooms and changed in last minutes into 4 rooms, still get refund money (they said).rooms is good and spacey, clean enough. toilet also clean and amenities is complete.get 2 bottles of water and they refilled it everyday.the staff is nice. they have many option for breakfast.live piano in the night.it's recommended hotel if you want to stay in Bangkok

I have not stayed in the city before, normally on the outskirts, but this hotel would make me think twice about that the next time I am in San Francisco! From the moment we stepped in the door, the service we received was impeccable. Our rooms weren't ready at 1pm when we arrived, but our bags were whisked away without question until our return. When we got back, not one but BOTH of our rooms had been upgraded as a courtesy for us. WOW! We stayed for 2 nights, and each team member we came in contact with was courteous and helpful. Would recommend this hotel to anyone!

New lobby looks great! Could do business work, and just steps away from central SF. Good food nearby, clean rooms. Love the ipad in room, and beds were super comfortable. Check in and out was seamless.

This hotel is conveniently located to the train station to get you to the local attractions. Restaurants are good but a little pricey. The breakfast is good with lots of selections. The rooftop bar has amazing views and is a must visit while in Bangkok.

From the moment I booked our reservation, everyone was so helpful.We showed up on December 31 for our anniversary/New Years eve partying, Anne was unbelievably helpful and so professional.The whole staff made us feel special and it was amazing.The room... well that too was great! Not a big room but it was great. We did not use the fireplace but it was available if we wanted to use it.There is not one bad thing we could say. The bed was so comfy and the shower was big. We will be staying again very soon!

Had a lovely stay at this hotel in the Financial District of San Francisco. The service at this hotel is amazing! Andrea at the front desk was so personable, kind and efficient, and Hakim and Albert are the best bellmen in the world! The service really stands out! I felt at home because Hakim, Albert and Andre looked after me my entire stay! This hotel is righ on the border of China Town, and has a lovely bridge that crosses over to the area where the Chinese Lanterns are. Fantastic food in this area, best Chinese food in the country!

5 reviews3/6/2016Date night dinner and a below average hotel. On Sat March 5 2016 my wife and i decided to stay downtown Chicago for a one night getaway from the kids, etc. Our room had a nice view and that's it. Our room #2005 was bad. The paint was chipping off the walls in the washroom, the carpet was dirty, the window shades were broken (didn't roll back up), and the walls were paper thin. So thin that my wife and I actual called the front desk and explained that we couldn't sleep because our neighbors were having a discussion at 3am. We could hear every word. Lastly, no king beds for hotwire users. That's what the kid hinted at when we checked in. So, my wife and i slept on separate

My husband took me to Chicago for my birthday as I’ve never been to Chicago. So much to do and see! I have to take a moment to recognize the very sweet lady who checked us in. Elaina was so very personable and kind. We travel a lot and have earned Titanium Elite status with Marriott. I was very impressed with her customer service and her ease with accommodating all of my questions relating to the city. Elaina took time to find us a corner room and gave us vouchers for a birthday drink to celebrate. She didn’t have to do any of this, but she took the time and it was most appreciated. She was fun to talk with, and is an outstanding example of superior customer service.The Gwen is a modern oasis in the middle of great shopping and restaurants. The beds are amazing, the accommodations trendy and luxurious. Don’t miss The Upstairs at the Gwen Terrace with a fire pit and fire bar.I would suggest you get a bath bomb from Lush on Michigan Avenue, take a soak in the amazing bathroom, and then put on the cozy robe and slippers provided by the hotel. Ahhhh. It was much appreciated after 8 miles of exploration by foot all day. We explored the Navy pier, Michigan Avenue shops, Portillo’s, and North Ridge Shops. That soaking tub felt wonderful!

I booked this on Groupon for an evening downtown for my husbands birthday. We got treated royally throughout the evening even with our room check-in debacle. We got sent to two rooms that were not in service before we got upgraded and a free dinner. They covered their tracks well. It has an old feel to it with modern decor. Would recommend.

The location of the Hotel in Union Square, San Francisco is ideal for visiting the city being located right in the heart of the city and within walking distance of just about everything the visitor might wish to see. Therefore location is excellent. However this does mean the lower floors of the Hotel are subject to city traffic noise all day and all night. So, the best rooms are high up, the nearer the top the better. Rooms are fairly good, with two beds in the main, clean, comfortable and trouble free. The downstairs restaurant is adequate but not exceptional. Prices and service are average. As with lots of American restaurants, the bigger the tip, the better the service. The worst trait of the Hotel, however, is unfortunately it's preference for its American customers. I found that as an Englishman, My language was not well understood and I found the staff therefore dismissive. My overall impression of the Hotel was that as an English visitor, I was to be endured and not welcomed. Hence only a satisfactory rating.

Okey, the hotel was clean and in a good location but I did not find the staff helpful and understanding. Very small rooms and they write in the information they serve a healthy but small breakfast, I do not think dounuts and other pastries is a healthy breakfast. The valet parking is the only parking option and they are very expensive and not so careful about the car in their care. Also very slow valetparking, you have to wait at least 30 minutes before you can get it.

I can't think of anything negative to say about this hotel. My grandchildren and I stayed here for 6 nights.I asked for a room with a view. The front desk person said they didn't really have any rooms with good views, but then proceeded to type on her computer. Then she told me she had found me an upgraded room (no increase in price). We were delighted to find that she had found us a corner room (lots of windows) with a view of the Capitol! Also, the train lines were right under our window. But we found this to be a positive and liked to watch them go by. They may have gone by during the night, but it didn't affect our sleep.Their breakfast had a lot to choose from: cold and hot cereal, eggs (with and without yolks), make your own waffles, fruit, yogurt, bagels, English muffins, whole wheat bread, juice, three kinds of coffee, tea, breakfast meats. (The staff did have a hard time keeping the offerings replenished on the weekend.)On two of our nights the hotel provided a light complimentary dinner (chicken kebobs, Mediterranean tacos, roasted veggies).Every staff person we encountered was friendly, professional, and helpful.Unfortunately, the pool had to be shut down for two days while we were there because a guest broke some glass in the pool. Since the reason we chose this hotel was so the kids could swim in the evenings, we felt we deserved some compensation. The front office manager had a sit down meeting with us, listened patiently, showed empathy, and gave me more than I was asking in compensation!The hotel is in a great location, near the Metro subway and a Circulator stop, a $16 Uber ride from Reagan airport.The kids said this was the best hotel they ever stayed in, and they have traveled a lot! We would definitely stay here again.

Had 5 nights in one of the 2 bedrom apartments with my family over Easter, cant think of a single thing to fault the place, fantastic views from huge balcony, very spacious apartment that was well furnished. Was on 23rd floor and still very quiet with trafic noise.Tried both the Italian and Morrocan food (italian buffet) and was very good indeed.Snug little bar too in Charlies.Location also cant be faulted, very close to Dubai mall etc and 2 train stations close by.Will definately be back.

Pretty good hotel for the price. Very expensive by most standards but not San Francisco. Good location, only 15 minute walk to fishermans wharf which is important for any tourist.Choose your day pass carefully from the various open top buses and you can get around easily !Only downside to hotel is diabolical breakfast arrangement, buffet style, not very big selection and effectively a microwave diy reheat ..... If you can live without then lots of decent places around. Important to check prices in restaurants around the hotel and by the wharf, add tip, state taxes, immigrant tax, friendly smile tax, and any other taxes you can think of and a $5 burger requires a mortgage.

Excellent care and service goes with the Executive Level rooms. However, the rooms are quite small and cramped for this level of room. It was quiet and clean, but it could have used another 200 square feet for the price they were charging. The lobby was also clean and the front desk was friendly and helpful. The decor, however, looked like it was last redone in the 80s. The colors, carpets, etc. did not seem to go together. It cries out for a more modern look.

Visited for 5 nights in October. The room was big, Greta strip view, comfortable bed and pillows, huge bathroom with soak tub and lighted vanity mirror. Excellent room service with tasty options. The chorizo breakfast dish is fantastic. The burger and fries were great too (although the attendant seemed a bit perturbed that we were ordering at 2:30 a.m., but it is Vegas and it was Halloween. We used the complimentary car once. The valets are phenomenally attentive. Zen kitchen is also fantastic for a meal - we had sushi, soup, fries and more. Great stuff. Close to Crystals for fantastic shopping and dining. Can’t wait to see the hotel in 2019 when renovations are done to make it less Mandarin and more Waldorf. Would recommend.

This is a well-located hotel with all the standard amenities of a big business hotel in a big city and with friendly, competent staff. But it's 2015, and it's time to have a recycling bin for paper in the rooms; there was plenty of space. More seriously, offering free wifi in the lobby but not in the room where I need it to conduct business with clients is a non-starter, and it was expensive in the rooms to boot; had I know this I would not have booked here. Fortunately I was only there for a day-long meeting. Here's a solution instead: go out the door of this hotel, walk 200 feet to your right, and stay at the Club Quarters. Smaller rooms, but good service, and you will not be nickel-and-dimed in this annoying way. That's what I will be doing for my next Chicago visit in October.

We stayed here last week. As timeshare owners, we received VIP check-in which is in a private room with complimentary refreshments and instant service. Everything is ready for your arrival so it is quick and informative with discounted meals and show coupons (mostly for Planet Hollywood which is right across the street). The rooms are upscale, clean, and comfortable. The best thing about this place is that it has a fully supplied kitchen. The small convenience store down the hall from the lobby has lots of food staples and there is a shuttle run to the grocery store throughout the week for those staying longer. A perk of this hotel is the rooftop pool, hot tub, and bbq area. There are lots of loungers and cabanas around the rectangular pool and a viewing deck of the south end of the strip. Most of the pools at other hotels in Vegas are closed in February for maintenance.