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user: I bought a single duvet by mistake ( they were mixed up on the shelf)was allowed refund but was told duvet would be put in skip agent: Sorry Delia, what store did you return this to? Steven user: Taplow agent: This would not have been thrown in the bin. We donate any left over products to different charities including the food bank...1/2 ...I'm sorry you were given wrong information. Thanks, Karen 2/2 user: I hope you’re right. The girl at customer services insisted repeatedly that it was going in the skip. I hope she was wrong. agent: Please be rest assured this would most definitely not be going to the skip, it would be issued to charity. Mariya user: Oh good, perhaps someone could tell the young lady? Sorry I don’t know her name agent: The manager will ensure all of our colleagues are updated with the correct information. I'm sorry you were given false info Delia! Dee

Customer is complaining about the purchased single duvet by mistake. Agent states that the left over products to different charities.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I bought a single duvet by mistake ( they were mixed up on the shelf)was allowed refund but was told duvet would be put in skip agent: Sorry Delia, what store did you return this to? Steven user: Taplow agent: This would not have been thrown in the bin. We donate any left over products to different charities including the food bank...1/2 ...I'm sorry you were given wrong information. Thanks, Karen 2/2 user: I hope you’re right. The girl at customer services insisted repeatedly that it was going in the skip. I hope she was wrong. agent: Please be rest assured this would most definitely not be going to the skip, it would be issued to charity. Mariya user: Oh good, perhaps someone could tell the young lady? Sorry I don’t know her name agent: The manager will ensure all of our colleagues are updated with the correct information. I'm sorry you were given false info Delia! Dee ### Response: Customer is complaining about the purchased single duvet by mistake. Agent states that the left over products to different charities.

user: logic: new legislation means can use allowance abroad, something my contract charges me £5 a month for as part of contract 1/2 agent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed. user: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself. agent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost. user: But it was advertised and sold as an extra £5 a month so £40 not £35. So just wondering why I'm still paying it if this service is now free agent: Your tariff charge is for UK minutes, UK texts & UK data. Can you send a screenshot or link to show us where you've seen this? user: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours 😫 agent: 😔 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM?

Customer is complaining about paying fee for free service. Agent is requesting for more details about the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: logic: new legislation means can use allowance abroad, something my contract charges me £5 a month for as part of contract 1/2 agent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed. user: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself. agent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost. user: But it was advertised and sold as an extra £5 a month so £40 not £35. So just wondering why I'm still paying it if this service is now free agent: Your tariff charge is for UK minutes, UK texts & UK data. Can you send a screenshot or link to show us where you've seen this? user: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours 😫 agent: 😔 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM? ### Response: Customer is complaining about paying fee for free service. Agent is requesting for more details about the issue.

user: How do I remove expired subs from MyNorton? Don't want to see renew reminder on login for something I'm never going to renew. agent: Sorry, Tim. Are you referring to the pre-billing notification email? Or you're looking to remove Norton product from your PC? -Prasanna user: Neither! I'm talking about the renewal reminder for an expired subscription that shows in My Norton account every time I login. agent: Sorry about this Tim, are you getting this even after closing it(by clicking on the X mark)? -raj user: Yes, but only till I log out - but not relevant. agent: Sorry Tim, we do not have option to remove expired products from the account. I would suggest that you go ahead and post your (cont) feedback/suggestions in our Norton Forums here: -raj user: If I can't remove expired subscriptions can the red renewal reminder for a sub that I am never going to renew be permanently suppressed? agent: Yes, could you close the reminder and login from an other web browser to see if you still see it? -raj user: Not sure why you expect that to work and it doesn't. agent: Sorry, Tim. Could you please sign out/sign in again after few hours and let us know if this still happens? -Harini Hi Tim! Did you try to sign back in? Let us know if you need any help! -Harini

Customer is asking how to remove expired subs from mynorton? Agent is updating him to sign out/sign in again after few hours to check if this stil happens.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How do I remove expired subs from MyNorton? Don't want to see renew reminder on login for something I'm never going to renew. agent: Sorry, Tim. Are you referring to the pre-billing notification email? Or you're looking to remove Norton product from your PC? -Prasanna user: Neither! I'm talking about the renewal reminder for an expired subscription that shows in My Norton account every time I login. agent: Sorry about this Tim, are you getting this even after closing it(by clicking on the X mark)? -raj user: Yes, but only till I log out - but not relevant. agent: Sorry Tim, we do not have option to remove expired products from the account. I would suggest that you go ahead and post your (cont) feedback/suggestions in our Norton Forums here: -raj user: If I can't remove expired subscriptions can the red renewal reminder for a sub that I am never going to renew be permanently suppressed? agent: Yes, could you close the reminder and login from an other web browser to see if you still see it? -raj user: Not sure why you expect that to work and it doesn't. agent: Sorry, Tim. Could you please sign out/sign in again after few hours and let us know if this still happens? -Harini Hi Tim! Did you try to sign back in? Let us know if you need any help! -Harini ### Response: Customer is asking how to remove expired subs from mynorton? Agent is updating him to sign out/sign in again after few hours to check if this stil happens.

user: Yo my residential internet service has been down all day... wassup?? ! agent: Let's take a look. Any red lights on your router? user: Yes agent: Do you know where the Battery Backup unit is located? user: No. I've unplugged and reset the router multiple times agent: The BBU can sometimes be located in a garage or basement and can look like 1 of the 2 units. user: What do you want me to do with that? agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on. user: Fixed! Thanks! agent: Awesome, Enjoy your night.

The customer says that the internet service is down all days in his residential area. The agent asks the customer to press and hold the alarm silence or reset button for 15 seconds by which the issue was resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Yo my residential internet service has been down all day... wassup?? ! agent: Let's take a look. Any red lights on your router? user: Yes agent: Do you know where the Battery Backup unit is located? user: No. I've unplugged and reset the router multiple times agent: The BBU can sometimes be located in a garage or basement and can look like 1 of the 2 units. user: What do you want me to do with that? agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on. user: Fixed! Thanks! agent: Awesome, Enjoy your night. ### Response: The customer says that the internet service is down all days in his residential area. The agent asks the customer to press and hold the alarm silence or reset button for 15 seconds by which the issue was resolved.

user: 17.15 was told to come off then train went from Manchester agent: Hi Masood, anything we can help with? user: Why were we told to come off the 17.15 then it departed? Which train should I get home? agent: The train would have been held after it departed due to a major incident Masood. You can travel with from Manchester to Leeds then to King's Cross with user: Going stoke on Trent Which train should I get to Stoke from Manchester agent: There's an 18:15 or 18:35

Customer is complaining about VirginTrains timings. Agent updated the timings.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 17.15 was told to come off then train went from Manchester agent: Hi Masood, anything we can help with? user: Why were we told to come off the 17.15 then it departed? Which train should I get home? agent: The train would have been held after it departed due to a major incident Masood. You can travel with from Manchester to Leeds then to King's Cross with user: Going stoke on Trent Which train should I get to Stoke from Manchester agent: There's an 18:15 or 18:35 ### Response: Customer is complaining about VirginTrains timings. Agent updated the timings.

user: your support page is a piece of garbage. I'm trying to fix a channel unavailable error, and it keeps asking me to login. and then when I do, it keeps taking me to the main account dashboard, which is useless. agent: We'll be glad to help! How many channels are you getting that error on? user: Undetermined, a lot of them but not all. Not just HD channels. I've power cycled both the STB and VZ router (haven't touched ONT). For example 509 doesn’t work (CBS) but 550 does (USAHD). agent: Appreciate that info! Can you try disconnecting both power and coax cables from the box and wall jack? We want to make sure the needle wire is straight on both ends. Reconnect everything after 30 seconds. user: It almost feels like an account provisioning issue, but I don’t recall making any changes to the channel lineup recently. agent: That error message is associated to a signal issue.

Customer is stating the error in the chanel. Agent updated that it is due to associated signal issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your support page is a piece of garbage. I'm trying to fix a channel unavailable error, and it keeps asking me to login. and then when I do, it keeps taking me to the main account dashboard, which is useless. agent: We'll be glad to help! How many channels are you getting that error on? user: Undetermined, a lot of them but not all. Not just HD channels. I've power cycled both the STB and VZ router (haven't touched ONT). For example 509 doesn’t work (CBS) but 550 does (USAHD). agent: Appreciate that info! Can you try disconnecting both power and coax cables from the box and wall jack? We want to make sure the needle wire is straight on both ends. Reconnect everything after 30 seconds. user: It almost feels like an account provisioning issue, but I don’t recall making any changes to the channel lineup recently. agent: That error message is associated to a signal issue. ### Response: Customer is stating the error in the chanel. Agent updated that it is due to associated signal issue.

user: Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable! agent: We do our best to always get you to your destination on time and apologize for the extended travel time. user: your delayed flight & plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up agent: If your tickets were in the same reservation, our team would rebook you at no added cost. user: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for. agent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline. user: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ? agent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator.

Customer complaining about 5 hours trip turned into 15 hours and also having to spend extra $400. Agent telling that we had to take a closer look for u give us a follow and dm with your record locator.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable! agent: We do our best to always get you to your destination on time and apologize for the extended travel time. user: your delayed flight & plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up agent: If your tickets were in the same reservation, our team would rebook you at no added cost. user: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for. agent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline. user: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ? agent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator. ### Response: Customer complaining about 5 hours trip turned into 15 hours and also having to spend extra $400. Agent telling that we had to take a closer look for u give us a follow and dm with your record locator.

user: I heard a wonderful and heart-warming story from my passenger yesterday about the airline helping her after breaking her foot. It doesn't surprise me. Southwest is a great company. agent: We love taking care of our Passengers, Thomas. Thanks for sharing the love. user: Sure thing. I'm a busy man, but I try to promote Southwest whenever I can. When my passengers moan about other airlines, I always enquire why they didn't book with SWA. The main reason seems to be that you don't appear on Google's flight search. May I suggest you make this your new slogan: "Our flights won't appear on search engines." agent: Ha, you're right! We don't offer flights on 3rd party sites. We really appreciate you being an advocate for us. Please DM your Rapid Rewards # for some extra love. user: I don't have a rapid rewards number, unfortunately. agent: No worries! You can enroll here:

Customer is very delightful with the service when they heard heart warming story from the passengers how the airline helped after breaking her foot. Agent was really appreciated with the feedback and asks the customer to DM rapid rewards, if not then provides an URL where they can enroll the rapid rewards.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I heard a wonderful and heart-warming story from my passenger yesterday about the airline helping her after breaking her foot. It doesn't surprise me. Southwest is a great company. agent: We love taking care of our Passengers, Thomas. Thanks for sharing the love. user: Sure thing. I'm a busy man, but I try to promote Southwest whenever I can. When my passengers moan about other airlines, I always enquire why they didn't book with SWA. The main reason seems to be that you don't appear on Google's flight search. May I suggest you make this your new slogan: "Our flights won't appear on search engines." agent: Ha, you're right! We don't offer flights on 3rd party sites. We really appreciate you being an advocate for us. Please DM your Rapid Rewards # for some extra love. user: I don't have a rapid rewards number, unfortunately. agent: No worries! You can enroll here: ### Response: Customer is very delightful with the service when they heard heart warming story from the passengers how the airline helped after breaking her foot. Agent was really appreciated with the feedback and asks the customer to DM rapid rewards, if not then provides an URL where they can enroll the rapid rewards.

user: lol please fix, the app is drunk 😂 agent: Hey there! Help's here. Can you let us know the iOS and app version you're using? We'll see what we can suggest /PB user: Well, I found the correct song on a different album but that doesn't change the fact this album is broken so you might want to check it. but just in case you still need the info to check on this issue, I'm on iOS 11.0.2, app version 8.4.20.535 agent: Thanks for the info. Can you send us the Song Link? Just tap the three dots > Share > Copy Link /PB user: it's comes up as I will survive but look at the album title and cover. agent: That's odd. It appears to be correct on our end. Can you try logging out then back in? Let us know how it goes /PB user: even on an incognito desktop browser the results are the same it's the same across my iPad, iPhone, android device and desktop... it can't be an issue on my end can it? agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /PB

Customer is having an issue with SpotifyCares app. Agent informed to send the IOS ,App version and the song link and finally updated to send DM with account's email address or username.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: lol please fix, the app is drunk 😂 agent: Hey there! Help's here. Can you let us know the iOS and app version you're using? We'll see what we can suggest /PB user: Well, I found the correct song on a different album but that doesn't change the fact this album is broken so you might want to check it. but just in case you still need the info to check on this issue, I'm on iOS 11.0.2, app version 8.4.20.535 agent: Thanks for the info. Can you send us the Song Link? Just tap the three dots > Share > Copy Link /PB user: it's comes up as I will survive but look at the album title and cover. agent: That's odd. It appears to be correct on our end. Can you try logging out then back in? Let us know how it goes /PB user: even on an incognito desktop browser the results are the same it's the same across my iPad, iPhone, android device and desktop... it can't be an issue on my end can it? agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /PB ### Response: Customer is having an issue with SpotifyCares app. Agent informed to send the IOS ,App version and the song link and finally updated to send DM with account's email address or username.

user: arrived at FLL only to find hotel I booked through you is closed and I wasn’t notified. Not how I expected to start my vac! ! agent: Oh no, Zach! Did you book it online or through a Vacation Package? user: I booked it online after I booked my flight agent: Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP. user: 15 mins on hold and counting ........ After waiting on hold for 20 minutes they could not find my reservation as it wasn’t booked through agent: Zach, our apologies. Is there a phone number on the confirmation info you received? user: Yes 1-844-782-9792. I called them but was told I’d have to rebook myself online and they could only apply for a refund agent: Zach, what company were you talking to when you called? user: Southwest hotels agent: That is powered by so I'm not sure what's going on. They should be able to provide you a refund. Our apologies. user: Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long Surely there has to be someone at southwest who can call me in order to resolve this agent: Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund.

Customer complaining about cancellation on hotel booking. Agent informs customer to call at 1-800- IFLYSWA to help with rebooking or for requesting a refund.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: arrived at FLL only to find hotel I booked through you is closed and I wasn’t notified. Not how I expected to start my vac! ! agent: Oh no, Zach! Did you book it online or through a Vacation Package? user: I booked it online after I booked my flight agent: Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP. user: 15 mins on hold and counting ........ After waiting on hold for 20 minutes they could not find my reservation as it wasn’t booked through agent: Zach, our apologies. Is there a phone number on the confirmation info you received? user: Yes 1-844-782-9792. I called them but was told I’d have to rebook myself online and they could only apply for a refund agent: Zach, what company were you talking to when you called? user: Southwest hotels agent: That is powered by so I'm not sure what's going on. They should be able to provide you a refund. Our apologies. user: Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long Surely there has to be someone at southwest who can call me in order to resolve this agent: Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund. ### Response: Customer complaining about cancellation on hotel booking. Agent informs customer to call at 1-800- IFLYSWA to help with rebooking or for requesting a refund.

user: 4th broken item received by Amazon in 2 months. Done, and recommend you purchase straight from the manufacturer/company. agent: I'm sorry to hear about this! We'd like to help the best we can. To confirm, which Amazon marketplace did you order from? user: What Amazon marketplace? I dont know what that refers to. What are you referring to? agent: So sorry for the confusion. Are you ordering off of user: Yes..the 40+ items i've ordered totalling several thousand dollars have all been thru Amazon directly. agent: Thanks for clarifying. Options for refund/replacement of the damaged item can be viewed here:

Customer is complaining that the broken item is received from the amazon. Agent updated the options of refund or for the replacement of the damaged item.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 4th broken item received by Amazon in 2 months. Done, and recommend you purchase straight from the manufacturer/company. agent: I'm sorry to hear about this! We'd like to help the best we can. To confirm, which Amazon marketplace did you order from? user: What Amazon marketplace? I dont know what that refers to. What are you referring to? agent: So sorry for the confusion. Are you ordering off of user: Yes..the 40+ items i've ordered totalling several thousand dollars have all been thru Amazon directly. agent: Thanks for clarifying. Options for refund/replacement of the damaged item can be viewed here: ### Response: Customer is complaining that the broken item is received from the amazon. Agent updated the options of refund or for the replacement of the damaged item.

user: Upgraded to economy plus. Won't assign seat forSecond flight. Shrug & say it may be a middle seat. What did I pay for? #Deltastinks agent: Hello, Sonia. Follow/DM your confirm # for assistance. *ARD user: Don't know what confirm # means agent: Your confirmation number. *ARD user: My confirmation # H8g4fb. Don't have even a boarding pass for next flight, or a seat even though I paid for upgrade. Not flying Delta again. agent: Yes, unfortunately, we only have the middle seat via ATL-RIC for Comfort +. *ARD Did you want me to assign your seat? From there you should be able to retrieve your boarding pass. *ARD user: Just landed. Yes .Aisle seat economy plus. Should have been able to do that before I left. agent: No aisle seats, only a middle seat is available. *ARD

Customer enquirers about seating in flight. Agent informs customer that only middle seat is avialble.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Upgraded to economy plus. Won't assign seat forSecond flight. Shrug & say it may be a middle seat. What did I pay for? #Deltastinks agent: Hello, Sonia. Follow/DM your confirm # for assistance. *ARD user: Don't know what confirm # means agent: Your confirmation number. *ARD user: My confirmation # H8g4fb. Don't have even a boarding pass for next flight, or a seat even though I paid for upgrade. Not flying Delta again. agent: Yes, unfortunately, we only have the middle seat via ATL-RIC for Comfort +. *ARD Did you want me to assign your seat? From there you should be able to retrieve your boarding pass. *ARD user: Just landed. Yes .Aisle seat economy plus. Should have been able to do that before I left. agent: No aisle seats, only a middle seat is available. *ARD ### Response: Customer enquirers about seating in flight. Agent informs customer that only middle seat is avialble.

user: Thanks for ditching sister in law and infant. Classy move delaying flight for an hour and not holding the connnection #nolove Do you guys agree with to let a client sprint with infant to connecting flight and not wait 5 mins agent: So sorry to hear of your family's troubles. Were they able to get re-booked? So sorry to hear of your family's troubles. Were they able to reach out to an Agent to get re-booked? user: Yes she did. Had to wait an extra 3 hours though. agent: We know how frustrating delays can be. Thanks for hanging in there with us. user: I guess that's the only choice. Lots of people missed connecting flight because of your delay. Might have to try different carrier next time agent: Do you mind sending her confirmation number over in a DM, so we can take a closer look at what was going on? user: Just sent it over Thank you for helping us fix the issue and explain what happened. Appreciate your dedication to your customers agent: Glad we could help. We hope to welcome you all onboard again soon.

Customer is complaining about the delay in flight for an hour and not holding any connection. Agent updates to send their confirmation number over in DM so that they can have a closer look into the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Thanks for ditching sister in law and infant. Classy move delaying flight for an hour and not holding the connnection #nolove Do you guys agree with to let a client sprint with infant to connecting flight and not wait 5 mins agent: So sorry to hear of your family's troubles. Were they able to get re-booked? So sorry to hear of your family's troubles. Were they able to reach out to an Agent to get re-booked? user: Yes she did. Had to wait an extra 3 hours though. agent: We know how frustrating delays can be. Thanks for hanging in there with us. user: I guess that's the only choice. Lots of people missed connecting flight because of your delay. Might have to try different carrier next time agent: Do you mind sending her confirmation number over in a DM, so we can take a closer look at what was going on? user: Just sent it over Thank you for helping us fix the issue and explain what happened. Appreciate your dedication to your customers agent: Glad we could help. We hope to welcome you all onboard again soon. ### Response: Customer is complaining about the delay in flight for an hour and not holding any connection. Agent updates to send their confirmation number over in DM so that they can have a closer look into the issue.

user: Trying to get through to on the phone is like some cruel puzzle! 😂 I just need to know if they have Cat Carriers! 20 minutes later and pretending to be a contractor, I finally got through! To the actual store. This seems a very long way around asking Qs. agent: Hi Tina, were you able to get the answer you were looking for? - Beth user: Eventually. Could have walked there in that time though 🙈 I'd suggest trying the phoneline yourself & you'll understand the pain. agent: I can log your feedback on to our system internally so that your feedback is reviewed. Thank you - Brooke 2/2 Hi Tina, I'm sorry you've had such a tough time getting through to our store. Nobody likes being on the phone for a fair length of time 1/2 user: Thank you. It's no problem, just seemed a ridiculously long way around getting hold of the store. Thanks. agent: Hi Tina, If you would like we can try get a hold of the store your after? or we can look for the product for you. Thank you - Brooke

Customer having an issue with finding the store. Agent updated that they can log feedback on to their system internally so that the feedback is reviewed and also inform that they can look for the product for customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Trying to get through to on the phone is like some cruel puzzle! 😂 I just need to know if they have Cat Carriers! 20 minutes later and pretending to be a contractor, I finally got through! To the actual store. This seems a very long way around asking Qs. agent: Hi Tina, were you able to get the answer you were looking for? - Beth user: Eventually. Could have walked there in that time though 🙈 I'd suggest trying the phoneline yourself & you'll understand the pain. agent: I can log your feedback on to our system internally so that your feedback is reviewed. Thank you - Brooke 2/2 Hi Tina, I'm sorry you've had such a tough time getting through to our store. Nobody likes being on the phone for a fair length of time 1/2 user: Thank you. It's no problem, just seemed a ridiculously long way around getting hold of the store. Thanks. agent: Hi Tina, If you would like we can try get a hold of the store your after? or we can look for the product for you. Thank you - Brooke ### Response: Customer having an issue with finding the store. Agent updated that they can log feedback on to their system internally so that the feedback is reviewed and also inform that they can look for the product for customer.

user: since your site is broken AND you seem to ignore your customers maybe we should do our XMAS shopping in #USA agent: We'd hate to lose you. Can you tell us what you are running into & we'll ask our tech team to review that ASAP. user: "I'm committed" to buy an item which I can't pay since the seller is not shipping to P.O. Boxes. I messaged him but he can't understand. Now I have a rude "PAY NOW" message which I can't get rid of because your site can't cross reference "committed" with no shipping to P.O.bxs And of course I can't cancel this mess unless the seller decides to do so after so many messages and wasted time. And last but not least there is only FAQ (sounds about right) support with no way to directly contact a human being. agent: 1/2 So sorry for any lost time. The seller should cancel that. I'd recommend ignoring that for now. If the seller opens an unpaid 2/2 case, please let us know once that closes and we'll remove that. Thanks user: OK thank you. I'll come back to that if necessary. agent: Please keep us posted. We don't want that to cause any more concern. user: In the mean time ask your developers to fix this. If a buyer has an address the seller won't ship to, there should be no commitment to buy. agent: The seller does have the option to block PO boxes in their shipping options: user: You didn't get me. IF the seller blocks POs then the system should not COMMIT a PO buyer and lock him in a cannot-pay-loop. And while the seller is enjoying his weekend I get messages on my phone: agent: If the seller and buyer have info set up correctly, the sale should be blocked. You can hide the transaction for now. user: He keeps asking me to add a new address which I can't I sent you a dm agent: Thanks for doing that, George! I have replied with more info on your situation. Please check for this.

The customer is telling they wants to buy an item but the seller is not delivering to her address and he is asking to change her PO Box address which she can't. Agent is responding that the seller will not be having an option to block the PO Box and also informing that he have replied with more info on that issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: since your site is broken AND you seem to ignore your customers maybe we should do our XMAS shopping in #USA agent: We'd hate to lose you. Can you tell us what you are running into & we'll ask our tech team to review that ASAP. user: "I'm committed" to buy an item which I can't pay since the seller is not shipping to P.O. Boxes. I messaged him but he can't understand. Now I have a rude "PAY NOW" message which I can't get rid of because your site can't cross reference "committed" with no shipping to P.O.bxs And of course I can't cancel this mess unless the seller decides to do so after so many messages and wasted time. And last but not least there is only FAQ (sounds about right) support with no way to directly contact a human being. agent: 1/2 So sorry for any lost time. The seller should cancel that. I'd recommend ignoring that for now. If the seller opens an unpaid 2/2 case, please let us know once that closes and we'll remove that. Thanks user: OK thank you. I'll come back to that if necessary. agent: Please keep us posted. We don't want that to cause any more concern. user: In the mean time ask your developers to fix this. If a buyer has an address the seller won't ship to, there should be no commitment to buy. agent: The seller does have the option to block PO boxes in their shipping options: user: You didn't get me. IF the seller blocks POs then the system should not COMMIT a PO buyer and lock him in a cannot-pay-loop. And while the seller is enjoying his weekend I get messages on my phone: agent: If the seller and buyer have info set up correctly, the sale should be blocked. You can hide the transaction for now. user: He keeps asking me to add a new address which I can't I sent you a dm agent: Thanks for doing that, George! I have replied with more info on your situation. Please check for this. ### Response: The customer is telling they wants to buy an item but the seller is not delivering to her address and he is asking to change her PO Box address which she can't. Agent is responding that the seller will not be having an option to block the PO Box and also informing that he have replied with more info on that issue.

user: had problem after problem trying to set up my Clubcard app still not getting anywhere! 😡as a member of staff is like to say I use it! agent: Not good, so sorry Sarah. What seems to be the issue? Do you get an error message? Thanks - Leighton user: It won't let me sign in or register as it says I'm already registered but I haven't done it on this before? agent: Have you tried signing in? If you are unsure on your password, this can be sent to you via "request my password" TY - Leighton user: Iv done all that and says my details are with another account but I don't see how tried ringing customer service 3 x & been hung up on 3x And still hung up on again after listening to muffled talking for 3minutes then I get hung up on I would like to use the app & my £5voucher Hello customer service is not getting anywhere here being ignored on phone and online! agent: Hi Sarah, Can you DM your name, address & email address please? We can have a look into this for you. Ty - Tricia

The customer is complaining that the app not letting them to sign in or register and says they have already registered but they haven't done it before. The agent asked them that whether they forget the password if so they will send it via "request my password" and asked them dm their name, address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: had problem after problem trying to set up my Clubcard app still not getting anywhere! 😡as a member of staff is like to say I use it! agent: Not good, so sorry Sarah. What seems to be the issue? Do you get an error message? Thanks - Leighton user: It won't let me sign in or register as it says I'm already registered but I haven't done it on this before? agent: Have you tried signing in? If you are unsure on your password, this can be sent to you via "request my password" TY - Leighton user: Iv done all that and says my details are with another account but I don't see how tried ringing customer service 3 x & been hung up on 3x And still hung up on again after listening to muffled talking for 3minutes then I get hung up on I would like to use the app & my £5voucher Hello customer service is not getting anywhere here being ignored on phone and online! agent: Hi Sarah, Can you DM your name, address & email address please? We can have a look into this for you. Ty - Tricia ### Response: The customer is complaining that the app not letting them to sign in or register and says they have already registered but they haven't done it before. The agent asked them that whether they forget the password if so they will send it via "request my password" and asked them dm their name, address.

user: NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating agent: Hi, please send us a DM so that we can further assist you. -RA user: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it agent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA user: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it. agent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD user: Airport and Nelson agent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD user: 80503 agent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD

Customer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating agent: Hi, please send us a DM so that we can further assist you. -RA user: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it agent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA user: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it. agent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD user: Airport and Nelson agent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD user: 80503 agent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD ### Response: Customer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.

user: disguising staff on my flight DL1691 staff shouting for hanging my suit up. And saying my suit was an extra bag. Two horrid staff... Rude and I’m flying return to Australia on Tuesday with your airline and a status member. I’ll change loyalist unless something is done Also my flight is 3 hours delayed today, normal stuff these days! Flew 30k miles, another 20k this next two weeks... anything to help me? Guarantee upgrade on my Australia flight with my fiancé or you’ll lose basically two gold yearly members / platinum simple agent: Sean, I apologize for the poor impression that you received. We expect our agents to be helpful and professional at all times. Please... 1/3 ...I am unable to guarantee an upgrade. The upgrade requests will continue to be processed through the normal channels. *ACJ 3/3 ...know that we truly do appreciate your loyalty to Delta and never take your patronage or trust in us for granted. Unfortunately,... 2/3 user: And so given your response it’s clear you don’t value customers. Allowing me to be spoken in that way and not offering to follow up Also it was not an impression, customers on the plane around me were also shocked and said so. Impression... ? So poor Please send me details to make a formal complaint against staff member and also poor treatment and delays agent: Here is the information you requested. I regret the unfortunate experience. Please click here: *TAC

The customer is complaining that a staff was shouting for hanging up his suit. The agent apologizes and told they expect their agents to be helpful and professional at all times.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: disguising staff on my flight DL1691 staff shouting for hanging my suit up. And saying my suit was an extra bag. Two horrid staff... Rude and I’m flying return to Australia on Tuesday with your airline and a status member. I’ll change loyalist unless something is done Also my flight is 3 hours delayed today, normal stuff these days! Flew 30k miles, another 20k this next two weeks... anything to help me? Guarantee upgrade on my Australia flight with my fiancé or you’ll lose basically two gold yearly members / platinum simple agent: Sean, I apologize for the poor impression that you received. We expect our agents to be helpful and professional at all times. Please... 1/3 ...I am unable to guarantee an upgrade. The upgrade requests will continue to be processed through the normal channels. *ACJ 3/3 ...know that we truly do appreciate your loyalty to Delta and never take your patronage or trust in us for granted. Unfortunately,... 2/3 user: And so given your response it’s clear you don’t value customers. Allowing me to be spoken in that way and not offering to follow up Also it was not an impression, customers on the plane around me were also shocked and said so. Impression... ? So poor Please send me details to make a formal complaint against staff member and also poor treatment and delays agent: Here is the information you requested. I regret the unfortunate experience. Please click here: *TAC ### Response: The customer is complaining that a staff was shouting for hanging up his suit. The agent apologizes and told they expect their agents to be helpful and professional at all times.

user: any updates on the 09:31 Bham to Manchester Piccadilly. Just says delayed agent: Hi, unfortunately we do not currently have an estimate as to when this train will arrive at Birmingham. user: Is the 09:57 running on time?? Or will it be stuck behind the 09:31? agent: This service is currently expected to arrive at 09:51. The earlier train has now been terminated at Bromsgrove. user: Can you provide me an update on these times? Because we still haven’t reached Wolverhampton and there’s a broken down freight train on the track ... so is this subject to more delays? agent: The service in that screenshot has been terminated at Bromsgrove and is no longer running. user: We got told that this is the delayed 09:31 service that I am currently on ... several announcements have been made. ... and it’s supposed to arrive at 10:59 ... agent: I believe the service you are on is currently expected to arrive at Manchester Piccadilly at 11:32.

Customer complaints that an update on the 9:31 Bham to Manchester Piccadilly which says delayed. Agent updates that the service they are on is currently expected to arrive at Manchester Picadilly at 11:32.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any updates on the 09:31 Bham to Manchester Piccadilly. Just says delayed agent: Hi, unfortunately we do not currently have an estimate as to when this train will arrive at Birmingham. user: Is the 09:57 running on time?? Or will it be stuck behind the 09:31? agent: This service is currently expected to arrive at 09:51. The earlier train has now been terminated at Bromsgrove. user: Can you provide me an update on these times? Because we still haven’t reached Wolverhampton and there’s a broken down freight train on the track ... so is this subject to more delays? agent: The service in that screenshot has been terminated at Bromsgrove and is no longer running. user: We got told that this is the delayed 09:31 service that I am currently on ... several announcements have been made. ... and it’s supposed to arrive at 10:59 ... agent: I believe the service you are on is currently expected to arrive at Manchester Piccadilly at 11:32. ### Response: Customer complaints that an update on the 9:31 Bham to Manchester Piccadilly which says delayed. Agent updates that the service they are on is currently expected to arrive at Manchester Picadilly at 11:32.

user: - Thank you... Flight canceled due to crew being illegal and I have surgery agent: Send us your record locator in DMs, please. We'd like to work on getting you rebooked. user: I got rebooked - payed for internet, paid for an upgraded seat and paid extra for this more direct route to Seoul... All for nothing... AFGVQE In SFO had an epic breakdown to get a seat out, as this lovely company had me rebooked only after all my scheduled surgeries... agent: We see you've been rebooked onto the very next available option. Our sincerest apologies for this experience. user: I am showing up in Seoul on the day of my surgery... compensation? 146 for the seat, 20 for internet and close to 200 for the more direct.. Our apologies? You canceled the flight!! ! I paid for services I did not receive and convenience I am not getting... Are you serious?? ? agent: Once you arrive you can DM us here and we'd be happy to review the entire situation.

Customer is complaining about the service, that after the cancellation of the flight due to crew being illegal, they have rebooked, paid extra and paid interest still got no service. Agent updates to DM them once they arrive and they will be happy to review the entire situation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - Thank you... Flight canceled due to crew being illegal and I have surgery agent: Send us your record locator in DMs, please. We'd like to work on getting you rebooked. user: I got rebooked - payed for internet, paid for an upgraded seat and paid extra for this more direct route to Seoul... All for nothing... AFGVQE In SFO had an epic breakdown to get a seat out, as this lovely company had me rebooked only after all my scheduled surgeries... agent: We see you've been rebooked onto the very next available option. Our sincerest apologies for this experience. user: I am showing up in Seoul on the day of my surgery... compensation? 146 for the seat, 20 for internet and close to 200 for the more direct.. Our apologies? You canceled the flight!! ! I paid for services I did not receive and convenience I am not getting... Are you serious?? ? agent: Once you arrive you can DM us here and we'd be happy to review the entire situation. ### Response: Customer is complaining about the service, that after the cancellation of the flight due to crew being illegal, they have rebooked, paid extra and paid interest still got no service. Agent updates to DM them once they arrive and they will be happy to review the entire situation.

user: Hi, I’ve sold an item and the buyer collected it. PayPal are holding the funds pending, can this be released? agent: Congrats on the sale! Without proof of delivery, funds are held 21 days to ensure all went well. See for more. user: Is there anyway this can be shortened by the buyer confirming they received the item? agent: We definitely understand waiting is no fun! For local pick up items, we do need to give it the full 21 days. user: If you understand it then why do I need to wait? The buyer got their item... agent: We understand it can be tough to wait, but it is for your protection. If you ended up needing to refund your customer, 1/2 it would come from those held funds. This could happen if your customer found the item to not be as described. 2/2 user: Is it a maximum of 21 days or could it be sooner? agent: It’ll be exactly 21 days, and the funds will be released automatically in your PayPal account.

The customer is complaining that the paypal holding the funds pending and asking for release. The agent updated that it will be exactly 21 days, and the funds will be released automatically in their paypal account.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, I’ve sold an item and the buyer collected it. PayPal are holding the funds pending, can this be released? agent: Congrats on the sale! Without proof of delivery, funds are held 21 days to ensure all went well. See for more. user: Is there anyway this can be shortened by the buyer confirming they received the item? agent: We definitely understand waiting is no fun! For local pick up items, we do need to give it the full 21 days. user: If you understand it then why do I need to wait? The buyer got their item... agent: We understand it can be tough to wait, but it is for your protection. If you ended up needing to refund your customer, 1/2 it would come from those held funds. This could happen if your customer found the item to not be as described. 2/2 user: Is it a maximum of 21 days or could it be sooner? agent: It’ll be exactly 21 days, and the funds will be released automatically in your PayPal account. ### Response: The customer is complaining that the paypal holding the funds pending and asking for release. The agent updated that it will be exactly 21 days, and the funds will be released automatically in their paypal account.

user: Seriously first world problem, but can you try and encourage stores not to refrigerate red wine provided with the finest meal deal? Verging on resorting to this... probably not wise 🍷 This may be better, but still not ideal Will settle for the “bath in sink full of hot water” option but if it wasn’t refrigerated then it could all be avoided 😬 (seriously though can you do something 😢) agent: Hi Joseph, I can understand your frustration and you're not alone. We need to display all of the Meal Deal options together. 1/2 Since the other items need to be chilled then so does the wine (for display purposes). I hope it came up to room temp quickly. TY - Daf 2/2 user: I understand 👍🏼 have a separate area for wine — another option would be to include the meal deal wine with the normal wine? agent: Could you please DM us your full name and e-mail? TY - Eve 2/2 Hi Joseph, I'm sorry to hear that the wine is refrigerated. I can assure I will log your feedback on our system for review. 1/2

Customer is complaining about wine is not refrigerate. Agent informed the customer that they will need to display all of the Meal Deal Options together and informed the customer to DM with Full name and E-mail.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Seriously first world problem, but can you try and encourage stores not to refrigerate red wine provided with the finest meal deal? Verging on resorting to this... probably not wise 🍷 This may be better, but still not ideal Will settle for the “bath in sink full of hot water” option but if it wasn’t refrigerated then it could all be avoided 😬 (seriously though can you do something 😢) agent: Hi Joseph, I can understand your frustration and you're not alone. We need to display all of the Meal Deal options together. 1/2 Since the other items need to be chilled then so does the wine (for display purposes). I hope it came up to room temp quickly. TY - Daf 2/2 user: I understand 👍🏼 have a separate area for wine — another option would be to include the meal deal wine with the normal wine? agent: Could you please DM us your full name and e-mail? TY - Eve 2/2 Hi Joseph, I'm sorry to hear that the wine is refrigerated. I can assure I will log your feedback on our system for review. 1/2 ### Response: Customer is complaining about wine is not refrigerate. Agent informed the customer that they will need to display all of the Meal Deal Options together and informed the customer to DM with Full name and E-mail.

user: Signed in as subscription owner and can't see my subscription or raise support ticket - is there someone I can contact? agent: We recommend filing a free subscription management support case here: you have already tried this, do you get any error message? 2 user: I have (signed in as different user user): You don't have support permission to create a support request. agent: Could you send us a screenshot of the error message? user: Sign in as global admin > subscriptions (1 & 2) Sign in as subscription owner > subscriptions (3) agent: It doesn't look like you are on the right page for creating a free subscription management support case. Can you 1 please click here: Then click on +New support request and choose Subscription management as the Issue Type. Just checking in to see if you managed to create a free subscription management support case? user: Yes I did - thank you! All sorted now! Thanks again. agent: Great! Thanks for letting us know :)

The customer says that he Signed in as a subscription owner and can't see his subscription and he asks to raise the ticket to get the issue resolved. The agent recommends filling a free subscription management support case in the link provided and asks whether he gets any error messages and then asks to send the screenshot of the error message and follow the provided link for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Signed in as subscription owner and can't see my subscription or raise support ticket - is there someone I can contact? agent: We recommend filing a free subscription management support case here: you have already tried this, do you get any error message? 2 user: I have (signed in as different user user): You don't have support permission to create a support request. agent: Could you send us a screenshot of the error message? user: Sign in as global admin > subscriptions (1 & 2) Sign in as subscription owner > subscriptions (3) agent: It doesn't look like you are on the right page for creating a free subscription management support case. Can you 1 please click here: Then click on +New support request and choose Subscription management as the Issue Type. Just checking in to see if you managed to create a free subscription management support case? user: Yes I did - thank you! All sorted now! Thanks again. agent: Great! Thanks for letting us know :) ### Response: The customer says that he Signed in as a subscription owner and can't see his subscription and he asks to raise the ticket to get the issue resolved. The agent recommends filling a free subscription management support case in the link provided and asks whether he gets any error messages and then asks to send the screenshot of the error message and follow the provided link for further assistance.

user: are liars and thieves agent: What happened to make you say this? DM us and let's talk about your experience right away. *JamieK user: I’ve already talked to you guys assistant Lauren Louis and pretty much left me out to dry agent: We always want to make sure we're taking great care of you, Gilbert. DM us anytime. *MikeRice user: Like I said I’ve already tried to resolve this issue and after 4 months #tmobile screwed me agent: We're John's Executive Social Media team and we truly want to explore all options. We're just a DM away. *MikeRice user: Talk to Lauren Lois assistant she handled this situation so poorly that the minute my phones are paid off seriously thinking swt agent: My offer for my team and I to dive into this is a sincere one, Gilbert. I hope that you'll reach out. *MikeRice

Customer wants his issue to be resolved and complains about the assistants for not resolving it. Agent states that they would offer to help resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: are liars and thieves agent: What happened to make you say this? DM us and let's talk about your experience right away. *JamieK user: I’ve already talked to you guys assistant Lauren Louis and pretty much left me out to dry agent: We always want to make sure we're taking great care of you, Gilbert. DM us anytime. *MikeRice user: Like I said I’ve already tried to resolve this issue and after 4 months #tmobile screwed me agent: We're John's Executive Social Media team and we truly want to explore all options. We're just a DM away. *MikeRice user: Talk to Lauren Lois assistant she handled this situation so poorly that the minute my phones are paid off seriously thinking swt agent: My offer for my team and I to dive into this is a sincere one, Gilbert. I hope that you'll reach out. *MikeRice ### Response: Customer wants his issue to be resolved and complains about the assistants for not resolving it. Agent states that they would offer to help resolve the issue.

user: hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult 😑 agent: I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app? user: Thru the set top box So we missed this week's #TGIT shows 😡 agent: Would it be okay if I sent refreshed information to the box? This would cause it to reboot. user: That would be fine, what do you need from me? agent: We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting? user: It's rebooting now! I'll let you know if we are able to schedule recordings agent: Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal. user: It worked! You're the best! ☺ agent: Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time.

Customer is complaining about the DVR which is not setting up programs to record. Agent updates to reboot and tells that sometimes rebooting takes a while which is normal.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult 😑 agent: I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app? user: Thru the set top box So we missed this week's #TGIT shows 😡 agent: Would it be okay if I sent refreshed information to the box? This would cause it to reboot. user: That would be fine, what do you need from me? agent: We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting? user: It's rebooting now! I'll let you know if we are able to schedule recordings agent: Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal. user: It worked! You're the best! ☺ agent: Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time. ### Response: Customer is complaining about the DVR which is not setting up programs to record. Agent updates to reboot and tells that sometimes rebooting takes a while which is normal.

user: very disappointed price was not the same when boarded Uber Price shown in my Uber App was totally different than collected It is better to use local transport Pathetic #UberIndia agent: Please connect with us at and we'll be happy to review the fare. user: No update i have submitted my request on the portal agent: We apologize for the trouble! Please DM us your email address and we'll follow up. user: __email__ agent: Thanks, Gulab. It looks like our team was in touch one day ago and requested more info. Please keep an eye on your inbox for our response. user: No update yet #UberIndia agent: Hey Gulab, our team has been in touch and is awaiting your reply. Please check your rider app under the 'Help' section or email to respond.

Customer was very disappointed about variation in the price. Agent says to check with the rider app under the help section or email to respond.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: very disappointed price was not the same when boarded Uber Price shown in my Uber App was totally different than collected It is better to use local transport Pathetic #UberIndia agent: Please connect with us at and we'll be happy to review the fare. user: No update i have submitted my request on the portal agent: We apologize for the trouble! Please DM us your email address and we'll follow up. user: __email__ agent: Thanks, Gulab. It looks like our team was in touch one day ago and requested more info. Please keep an eye on your inbox for our response. user: No update yet #UberIndia agent: Hey Gulab, our team has been in touch and is awaiting your reply. Please check your rider app under the 'Help' section or email to respond. ### Response: Customer was very disappointed about variation in the price. Agent says to check with the rider app under the help section or email to respond.

user: I need help with my game not loading agent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes. user: It’s a Backwards compatible game. It will freeze on the Xbox 360 Screen agent: Were you able to try the step that we suggested at all? user: Yes, it freezes at the Xbox 360 loading screen. I restarted the game, my internet, console about 5 times. Didn’t work agent: Let's go ahead and uninstall the game then reinstall it and check again.

Customer is complaining about the loading issue in the game at XBOX 360 loading screen. Agent suggested to uninstall and reinstall the game.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I need help with my game not loading agent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes. user: It’s a Backwards compatible game. It will freeze on the Xbox 360 Screen agent: Were you able to try the step that we suggested at all? user: Yes, it freezes at the Xbox 360 loading screen. I restarted the game, my internet, console about 5 times. Didn’t work agent: Let's go ahead and uninstall the game then reinstall it and check again. ### Response: Customer is complaining about the loading issue in the game at XBOX 360 loading screen. Agent suggested to uninstall and reinstall the game.

user: Super poor customer service displayed tonight when flight after flight was delayed with no one available to help at gates #deltasucks agent: I'm very sorry about the delay. Is there something I can help you with now? *TMT user: Maybe....currently trying to get on another flight now. Let's hope all is not lost.....especially my luggage. No one is sure where it is! agent: So you are being helped at the airport? *TMT user: Helped isn't the word I would use agent: I see. Please let me know if you need my assistance. I regret your frustration. *TMT user: SERIOUSLY? I was told my baggage was on one plane and assured of this only to find it wasn't! What is wrong with this airline? agent: Hello! I am here to help. Could you provide your confirmation number via DM so I can take a look for you? Thanks. *TDL... 1/2 2/2

Customer is complaining about the customer service. Agent updated the customer to provide confirmation number via DM, So that they will look on this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Super poor customer service displayed tonight when flight after flight was delayed with no one available to help at gates #deltasucks agent: I'm very sorry about the delay. Is there something I can help you with now? *TMT user: Maybe....currently trying to get on another flight now. Let's hope all is not lost.....especially my luggage. No one is sure where it is! agent: So you are being helped at the airport? *TMT user: Helped isn't the word I would use agent: I see. Please let me know if you need my assistance. I regret your frustration. *TMT user: SERIOUSLY? I was told my baggage was on one plane and assured of this only to find it wasn't! What is wrong with this airline? agent: Hello! I am here to help. Could you provide your confirmation number via DM so I can take a look for you? Thanks. *TDL... 1/2 2/2 ### Response: Customer is complaining about the customer service. Agent updated the customer to provide confirmation number via DM, So that they will look on this issue.

user: I wanna know why Este Corazon is the only RBD song I can find on agent: Hey Ingrid! Can you tell us what country your account is set to? We'll check things out /CH user: United States! agent: Fingers crossed we'll be able to have all of their songs soon, but there's info about Spotify content here: /CH user: Sweeeet! agent: Cool beans! You know where to find us if there's anything else you need help with. 😉 /CH user: Thank you! 😌 agent: You're always welcome! 😉 /CH

The customer is complaining that he can only find rbd song. The agent responded that they will be having all of the songs soon.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I wanna know why Este Corazon is the only RBD song I can find on agent: Hey Ingrid! Can you tell us what country your account is set to? We'll check things out /CH user: United States! agent: Fingers crossed we'll be able to have all of their songs soon, but there's info about Spotify content here: /CH user: Sweeeet! agent: Cool beans! You know where to find us if there's anything else you need help with. 😉 /CH user: Thank you! 😌 agent: You're always welcome! 😉 /CH ### Response: The customer is complaining that he can only find rbd song. The agent responded that they will be having all of the songs soon.

user: Why have you changed recipe for BramleyApple Pie?Used to be so goodNow it’s got mushy apples&awful crunchyDemerara sugar on it?🤢 agent: I can certainly take a look into this for you and see if anything's changed. Can you send us a picture of the barcode please? Reid user: Barcode agent: Can you tell me which store did you buy it in? Faiza. user: Sainsbury’s local - Jamaica road , Bermondsey agent: Thanks. Can you DM your full name and Nectar card number please using the link below? Amanda user: Is this the only way you can help answer my question? You need my name and nectar card details? agent: Hi there. We're looking for your name and Nectar card number so we can arrange a refund for you. Naomi

Customer is questioning why they have changed the recipe for Bramly apple pie which used to be so good. Agent updates that they are looking for their name and nectar card number so that they can arrange a refund for them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why have you changed recipe for BramleyApple Pie?Used to be so goodNow it’s got mushy apples&awful crunchyDemerara sugar on it?🤢 agent: I can certainly take a look into this for you and see if anything's changed. Can you send us a picture of the barcode please? Reid user: Barcode agent: Can you tell me which store did you buy it in? Faiza. user: Sainsbury’s local - Jamaica road , Bermondsey agent: Thanks. Can you DM your full name and Nectar card number please using the link below? Amanda user: Is this the only way you can help answer my question? You need my name and nectar card details? agent: Hi there. We're looking for your name and Nectar card number so we can arrange a refund for you. Naomi ### Response: Customer is questioning why they have changed the recipe for Bramly apple pie which used to be so good. Agent updates that they are looking for their name and nectar card number so that they can arrange a refund for them.

user: Hi the typography section of Microsoft site shows errors. It's been like this for sometimes now. agent: Thanks for reaching out, Shahab. The link you provided isn’t working, can you provide us a screenshot. We’ll wait for your reply. user: Thanks for the reply. That is what the bug is. It is a list of type vendor IDs and all of a sudden it says it's been removed. Please go here and try to open 'Resources/Registered Vendor List' from the menu. agent: Thank you for these details, Shabab. Just to clarify, what are you trying to do? user: To see the page! I have external link to this on my website and it says to visitors that it's been removed. Would it be fixed? agent: Let's investigate more. What troubleshooting steps have you done on this particular issue?

Customer is having an issue with typography of microsoft site showing an errors. Agent updated to provide the screenshot and asked the customer what troubleshooting steps have done on particular issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi the typography section of Microsoft site shows errors. It's been like this for sometimes now. agent: Thanks for reaching out, Shahab. The link you provided isn’t working, can you provide us a screenshot. We’ll wait for your reply. user: Thanks for the reply. That is what the bug is. It is a list of type vendor IDs and all of a sudden it says it's been removed. Please go here and try to open 'Resources/Registered Vendor List' from the menu. agent: Thank you for these details, Shabab. Just to clarify, what are you trying to do? user: To see the page! I have external link to this on my website and it says to visitors that it's been removed. Would it be fixed? agent: Let's investigate more. What troubleshooting steps have you done on this particular issue? ### Response: Customer is having an issue with typography of microsoft site showing an errors. Agent updated to provide the screenshot and asked the customer what troubleshooting steps have done on particular issue.

user: bought a Dyson fluffy cordless 2 wks ago & battery lasts 10mins not the 20mins stated. Will I be able to get a replacement? agent: Hi there - did you buy in store or was it delivered? Can you DM us the order number please? user: Bought in store so don’t have an order number but don’t think I will be able to get to a store for a couple of weeks agent: You have a 12 month warranty, so there's plenty of time. The other option is to contact Dyson directly 1/2 DYSON LIMITED 0800 298 0298 Mon - Fri 08:00am to 8.00pm Sat - Sun 08:00 to 6:00pm __email__ They may be able to help alyson user: Think I will try to take it to the store, it’s been charged and used twice just want a replacement that works. Thanks agent: That's fine but Dyson do prefer to deal with their own after-sales care, so it may be a quicker and easier process to phone them.

Customer is complaining about the battery of Dyson fluffy cordless which was bought 2 weeks ago and lasts for only 10 mins rather than 20 mins which was stated and asks whether it can be replaced. Agent updates that Dyson do prefer to deal with their own after - sales care, so it might be quicker and easier process for them on phone.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: bought a Dyson fluffy cordless 2 wks ago & battery lasts 10mins not the 20mins stated. Will I be able to get a replacement? agent: Hi there - did you buy in store or was it delivered? Can you DM us the order number please? user: Bought in store so don’t have an order number but don’t think I will be able to get to a store for a couple of weeks agent: You have a 12 month warranty, so there's plenty of time. The other option is to contact Dyson directly 1/2 DYSON LIMITED 0800 298 0298 Mon - Fri 08:00am to 8.00pm Sat - Sun 08:00 to 6:00pm __email__ They may be able to help alyson user: Think I will try to take it to the store, it’s been charged and used twice just want a replacement that works. Thanks agent: That's fine but Dyson do prefer to deal with their own after-sales care, so it may be a quicker and easier process to phone them. ### Response: Customer is complaining about the battery of Dyson fluffy cordless which was bought 2 weeks ago and lasts for only 10 mins rather than 20 mins which was stated and asks whether it can be replaced. Agent updates that Dyson do prefer to deal with their own after - sales care, so it might be quicker and easier process for them on phone.

user: So when's gonna let us sort albums by length and release date, I wanna access EPs/new releases quickly agent: Hey! There's info on sorting and filtering here: user: While I appreciate you getting back to me so quickly, your suggestions weren't really that helpful. I already use Release Radar and [1/2] While I love release radar, I just want to be able to sort through the albums I've -already saved- by album length and release date. [2/2] Maybe a nice option for premium users would be to manually organize your albums into a sort of meta playlist, I think this would be [3/2] Really useful if I want to search through my albums by genre as well agent: We're afraid this isn't currently possible. To help make it happen, add your vote for a similar idea at /AR user: Thank you, I'll do just that. agent: You're welcome! If you ever need us with anything else, just give us a... 🙂 /AR

Customer having an issue with sorting and filtering the albums. Agent sent the URL which is having the information of sorting and filtering.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So when's gonna let us sort albums by length and release date, I wanna access EPs/new releases quickly agent: Hey! There's info on sorting and filtering here: user: While I appreciate you getting back to me so quickly, your suggestions weren't really that helpful. I already use Release Radar and [1/2] While I love release radar, I just want to be able to sort through the albums I've -already saved- by album length and release date. [2/2] Maybe a nice option for premium users would be to manually organize your albums into a sort of meta playlist, I think this would be [3/2] Really useful if I want to search through my albums by genre as well agent: We're afraid this isn't currently possible. To help make it happen, add your vote for a similar idea at /AR user: Thank you, I'll do just that. agent: You're welcome! If you ever need us with anything else, just give us a... 🙂 /AR ### Response: Customer having an issue with sorting and filtering the albums. Agent sent the URL which is having the information of sorting and filtering.

user: Please solve my Problem. I think why To Purchase From Amazon ? Purchase Product Or Headache From Amazon? agent: Sorry to know that. Could you please let us know what went more wrong? We'll definitely look into it. user: 4October I purchase motog5s plus That manufacturing Folt. Dust in Camera. So Return pickup. But Amazon Man Come 3rd Time Without Receapt. Costmurcar person no Proper Reply My Order # 405-6829914-837231 4.40PM.. Your return pickup for 405-6829914-8372315 has been scheduled for 14-Oct between 10:00AM-1:00PM. 6.03pm Your return pickup for Moto G5s Plus (Blush G. could not be done due to courier network issue. Re-attempt by end of next working day. Which is right MSG ? What I Can Do? agent: we consider it personal information. Our Twitter page is public. [3/3] Apologies for the trouble. I understand that this is frustrating. Request you to share the order details [1/3] here: and we'll get this sorted. Also, Please don't provide your order details, [2/3]

Customer is complaining to amazon about the motog5s plus phone where the dust in camera. Agent request to share the order details.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please solve my Problem. I think why To Purchase From Amazon ? Purchase Product Or Headache From Amazon? agent: Sorry to know that. Could you please let us know what went more wrong? We'll definitely look into it. user: 4October I purchase motog5s plus That manufacturing Folt. Dust in Camera. So Return pickup. But Amazon Man Come 3rd Time Without Receapt. Costmurcar person no Proper Reply My Order # 405-6829914-837231 4.40PM.. Your return pickup for 405-6829914-8372315 has been scheduled for 14-Oct between 10:00AM-1:00PM. 6.03pm Your return pickup for Moto G5s Plus (Blush G. could not be done due to courier network issue. Re-attempt by end of next working day. Which is right MSG ? What I Can Do? agent: we consider it personal information. Our Twitter page is public. [3/3] Apologies for the trouble. I understand that this is frustrating. Request you to share the order details [1/3] here: and we'll get this sorted. Also, Please don't provide your order details, [2/3] ### Response: Customer is complaining to amazon about the motog5s plus phone where the dust in camera. Agent request to share the order details.

user: updated to latest iOS. When charging without adapter, the phone freezes?? #bug #ios #2017 agent: Let’s investigate this together. Check Settings > General > About and DM us your exact version to begin. user: I thought you’d understand “latest” agent: iOS Thanks for showing us. Do you have the iOS 11.1 update available at Settings > General > Software Update? user: Just upgraded... The issue still persists. #bug #iOS11 #2017 agent: We'd be happy to look into this with you more in detail. Please reach out to us via DM and we'll get started.

Here customer is complaining about the apple phone get freezes if he uses the the cable without adaptor. Here note down the issue and ask the customer to follow the steps and takes the details and tells the customer to message him to get better assistance over it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: updated to latest iOS. When charging without adapter, the phone freezes?? #bug #ios #2017 agent: Let’s investigate this together. Check Settings > General > About and DM us your exact version to begin. user: I thought you’d understand “latest” agent: iOS Thanks for showing us. Do you have the iOS 11.1 update available at Settings > General > Software Update? user: Just upgraded... The issue still persists. #bug #iOS11 #2017 agent: We'd be happy to look into this with you more in detail. Please reach out to us via DM and we'll get started. ### Response: Here customer is complaining about the apple phone get freezes if he uses the the cable without adaptor. Here note down the issue and ask the customer to follow the steps and takes the details and tells the customer to message him to get better assistance over it.

user: this is a bit misleading. The price says chicken £4 but a different more expensive chicken on the shelf. Cowbridge road east,Cardiff agent: Hi Dante, this label is for a different product: 1/2 Was this product underneath? TY - Olivia 2/2 user: No, the other product wasn't underneath. I know it's a different product, that's why it misleading agent: Hi Dante, I am sorry this has happened. I have spoken with both stores on Cowbridge Road East, Cardiff. 1/2 Can you confirm if it was the Metro or the Express store you were in? Thanks - Amanda 2/2 user: Metro agent: Hi Dante, I've spoken to the Metro and they have sorted this out. Thanks again for getting in touch. 1/2 If there is anything else I can help you with please get back in touch. Thanks - Lee 2/2

Customer is complaining about price says chicken 4 but a different more expensive chicken on the self. Agent says have spoken to the metro and have sorted this out.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: this is a bit misleading. The price says chicken £4 but a different more expensive chicken on the shelf. Cowbridge road east,Cardiff agent: Hi Dante, this label is for a different product: 1/2 Was this product underneath? TY - Olivia 2/2 user: No, the other product wasn't underneath. I know it's a different product, that's why it misleading agent: Hi Dante, I am sorry this has happened. I have spoken with both stores on Cowbridge Road East, Cardiff. 1/2 Can you confirm if it was the Metro or the Express store you were in? Thanks - Amanda 2/2 user: Metro agent: Hi Dante, I've spoken to the Metro and they have sorted this out. Thanks again for getting in touch. 1/2 If there is anything else I can help you with please get back in touch. Thanks - Lee 2/2 ### Response: Customer is complaining about price says chicken 4 but a different more expensive chicken on the self. Agent says have spoken to the metro and have sorted this out.

user: I desperately need to get to Hawaii tonight! I leave tomorrow via U.S. Naval carrier and you keep changing my flights. Please help 💯 agent: Oh boy! Can you pleae DM your confirmation number? I'd be happy to take a look into this for you. *TBW user: HRUWNY If possible I'd prefer getting there before 10:51pm 🤔 agent: Thank you. To better protect your privacy, please DM to start a private conversation via the link on the previous tweet. *TBW user: I also MUST have my luggage with me as I will be leaving in the am via Naval carrier (#Nimitz) agent: I can get you on a flight with AS to Seattle, where you can connect to the rest of your flights. To reroute your luggage, it would be best to speak with an agent at the airport. *TBW user: Ok talk to me 🤗 Please give me details agent: I DM'd them to you... To keep this from being confusing. Let's keep this in DM from now on. *TBW

Customer is complaining about rescheduling of his flights and fears of missing his scheduled naval carrier journey. Agent assures to connect with the rest of the flight by getting customer on a flight to Seattle. Also states that would assist to reroute the luggage.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I desperately need to get to Hawaii tonight! I leave tomorrow via U.S. Naval carrier and you keep changing my flights. Please help 💯 agent: Oh boy! Can you pleae DM your confirmation number? I'd be happy to take a look into this for you. *TBW user: HRUWNY If possible I'd prefer getting there before 10:51pm 🤔 agent: Thank you. To better protect your privacy, please DM to start a private conversation via the link on the previous tweet. *TBW user: I also MUST have my luggage with me as I will be leaving in the am via Naval carrier (#Nimitz) agent: I can get you on a flight with AS to Seattle, where you can connect to the rest of your flights. To reroute your luggage, it would be best to speak with an agent at the airport. *TBW user: Ok talk to me 🤗 Please give me details agent: I DM'd them to you... To keep this from being confusing. Let's keep this in DM from now on. *TBW ### Response: Customer is complaining about rescheduling of his flights and fears of missing his scheduled naval carrier journey. Agent assures to connect with the rest of the flight by getting customer on a flight to Seattle. Also states that would assist to reroute the luggage.

user: #rantalert 2-of-2 - that I practically cannot use. I think paying even more for that feature alone isn't fair. #nothappy agent: Hi Filip, we'd been looking into making Smart Sync available to more users, and the pricing for Professional reflects the value we’re... 1/2 ...adding through new features, like Showcase: Hope this information helps! 2/2 user: Tnx! To clarify - not expecting to have the cool feats. on my pers plan - it's the smart sync that I feel should be available to all paying agent: Gotcha! Thanks for clarifying, Filip. For the moment it’s only available to Professional + Business, but we’tr more than happy to... 1/2 ...forward your feedback to our team, thank you! 2/2 user: Thanks! Appreciated agent: No worries at all, happy to help in any way we can. Happy Friday! 🎨

Customer is complaining that paying even more is not fair for that feature. Agent updates that they are looking to make Smart Sync available to more users and the pricing will reflect to the professionals as the value they were adding through new features.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #rantalert 2-of-2 - that I practically cannot use. I think paying even more for that feature alone isn't fair. #nothappy agent: Hi Filip, we'd been looking into making Smart Sync available to more users, and the pricing for Professional reflects the value we’re... 1/2 ...adding through new features, like Showcase: Hope this information helps! 2/2 user: Tnx! To clarify - not expecting to have the cool feats. on my pers plan - it's the smart sync that I feel should be available to all paying agent: Gotcha! Thanks for clarifying, Filip. For the moment it’s only available to Professional + Business, but we’tr more than happy to... 1/2 ...forward your feedback to our team, thank you! 2/2 user: Thanks! Appreciated agent: No worries at all, happy to help in any way we can. Happy Friday! 🎨 ### Response: Customer is complaining that paying even more is not fair for that feature. Agent updates that they are looking to make Smart Sync available to more users and the pricing will reflect to the professionals as the value they were adding through new features.

user: #mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved? agent: Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR user: I ended up calling cust serv & reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs agent: No worries. Would you like me to follow up with you with this ticket? -JW user: Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting. agent: Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma... user: That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb agent: Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL user: Yes tree limb still resting on the wire. agent: Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL user: Hi, a guy just came out and left. Not that i would have known, but it’s an At&t line. Now I need to contact them. Thanks for all your help. agent: Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL

Customer is having an issue with tree limb being held by the internet wires. Agent informed the customer that tree limbs are not something they can fix and only tech options is going out to look at this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved? agent: Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR user: I ended up calling cust serv & reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs agent: No worries. Would you like me to follow up with you with this ticket? -JW user: Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting. agent: Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma... user: That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb agent: Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL user: Yes tree limb still resting on the wire. agent: Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL user: Hi, a guy just came out and left. Not that i would have known, but it’s an At&t line. Now I need to contact them. Thanks for all your help. agent: Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL ### Response: Customer is having an issue with tree limb being held by the internet wires. Agent informed the customer that tree limbs are not something they can fix and only tech options is going out to look at this issue.

user: Hello, I want to ask which is the easiest way to arrive from Orly airport to Intercontinental Paris - Le Grand? I will appreciate your answer, greetings! agent: 1/2 Hi, the Orly Airport is 25 kms from the Intercontinental Paris - Le Grand. You may take the Roissy Bus from the airport 2/2 which will take you about an hour or by taxi which will take about 50 minutes. Hope this helps. user: Thank you! It definitely helps :). Can I also take de Roissy bus from the hotel area to the airport? agent: Yes, you may also take the Roissy Bus from the hotel to the Orly airport. user: Perfect! Thank you so much for the information 👌🏻☺️. agent: You're most welcome! user: Sorry for the inconvenience, but in internet it says that the Roissy bus only travels from Charles de Gaulle airport 😱. Are you sure I can also take this bus from Orly airport? agent: For more information, you may contact the hotel directly at 33 1 40073232 or email them at __email__.

Customer is asking which is the easiest way to arrive from Orly airport to intercontinental Paris Le Grand. Agent replies for more information customer can directly contact hotel with the given Contact details or can email at given email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello, I want to ask which is the easiest way to arrive from Orly airport to Intercontinental Paris - Le Grand? I will appreciate your answer, greetings! agent: 1/2 Hi, the Orly Airport is 25 kms from the Intercontinental Paris - Le Grand. You may take the Roissy Bus from the airport 2/2 which will take you about an hour or by taxi which will take about 50 minutes. Hope this helps. user: Thank you! It definitely helps :). Can I also take de Roissy bus from the hotel area to the airport? agent: Yes, you may also take the Roissy Bus from the hotel to the Orly airport. user: Perfect! Thank you so much for the information 👌🏻☺️. agent: You're most welcome! user: Sorry for the inconvenience, but in internet it says that the Roissy bus only travels from Charles de Gaulle airport 😱. Are you sure I can also take this bus from Orly airport? agent: For more information, you may contact the hotel directly at 33 1 40073232 or email them at __email__. ### Response: Customer is asking which is the easiest way to arrive from Orly airport to intercontinental Paris Le Grand. Agent replies for more information customer can directly contact hotel with the given Contact details or can email at given email address.

user: #Delta Flight attend spills drink on me and blames me for it being too tight. #correctIt agent: Oh my, Brian - very sorry about that. Please notify the onboard flight leader, they'll address it. *HAA user: Dl2102 seat 10D and it was explained as my fault. Thanks to a plat member agent: I am so sorry for the experience you've had with us on board. *HDG user: My suit and laptop were damaged and you give me a sorry? agent: You may submit a formal complaint with the flight leader on board with you for this incident and they will be able to further assist. *HRS user: Already off the flight. This response is not helpful agent: Brian, I'm sorry for the difficulties. Once a claim is filed then our Baggage Office will review. *AMR

Customer complains about the damaged suit and laptop due to the spillage of drink by the flight attendant. Agent requests to submit a formal complaint with the onboard flight leader and states that the baggage office will review it once it is filed.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #Delta Flight attend spills drink on me and blames me for it being too tight. #correctIt agent: Oh my, Brian - very sorry about that. Please notify the onboard flight leader, they'll address it. *HAA user: Dl2102 seat 10D and it was explained as my fault. Thanks to a plat member agent: I am so sorry for the experience you've had with us on board. *HDG user: My suit and laptop were damaged and you give me a sorry? agent: You may submit a formal complaint with the flight leader on board with you for this incident and they will be able to further assist. *HRS user: Already off the flight. This response is not helpful agent: Brian, I'm sorry for the difficulties. Once a claim is filed then our Baggage Office will review. *AMR ### Response: Customer complains about the damaged suit and laptop due to the spillage of drink by the flight attendant. Agent requests to submit a formal complaint with the onboard flight leader and states that the baggage office will review it once it is filed.

user: agent: Lost your phone trick or treating last night? Have no fear you can file a claim quickly on user: I canceled my service with y’all cuz u guys charge 200 for Iphone six which is less in a market value! Rip off agent: It’s our mission to get you reconnected as quickly as possible and for less than the retail cost of a replacement phone. We are always here to help anyway we can! user: Well IPhone 6 retail don’t cost 200 dollars ! U guys just lost 2 years customer! When I called y’all u didn’t wanna help now I ready😂👍 agent: Have you already filed your claim? who's your carrier? user: Sprint! I did file claim then refused only to know u guys sending me IPhone 6 for 200 and called sprint canceled my protection plan agent: We'd hate to lose you as a customer. Many find they save with the deductible. Please let us know if we help further. user: U guys are a joke! That’s it agent: We'll be glad to discuss the policy with you further. Please send us the best number to reach you. user: 8324394039 agent: Thank you for this information. To confirm, is this also the mobile number associated with your claim? Please DM us the claim number or mobile number associated. user: I canceled the claim and Insurance what do y’all want? I went to Apple store and fixed my phone! Yes that’s the number associated agent: Please let us know if we can offer you any further assistance. user: And I sent u my speaker ion block party u didn’t fix the battery! Its the second issue y’all are joke! agent: We'll be glad to take a look into this for you as well. Please DM us the claim number and where your speaker was purchased.

The customer is complaining that they were charged 200$ for iphone x6 which is less in the market. The agent asked to dm them the claim number and where they have purchased.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Lost your phone trick or treating last night? Have no fear you can file a claim quickly on user: I canceled my service with y’all cuz u guys charge 200 for Iphone six which is less in a market value! Rip off agent: It’s our mission to get you reconnected as quickly as possible and for less than the retail cost of a replacement phone. We are always here to help anyway we can! user: Well IPhone 6 retail don’t cost 200 dollars ! U guys just lost 2 years customer! When I called y’all u didn’t wanna help now I ready😂👍 agent: Have you already filed your claim? who's your carrier? user: Sprint! I did file claim then refused only to know u guys sending me IPhone 6 for 200 and called sprint canceled my protection plan agent: We'd hate to lose you as a customer. Many find they save with the deductible. Please let us know if we help further. user: U guys are a joke! That’s it agent: We'll be glad to discuss the policy with you further. Please send us the best number to reach you. user: 8324394039 agent: Thank you for this information. To confirm, is this also the mobile number associated with your claim? Please DM us the claim number or mobile number associated. user: I canceled the claim and Insurance what do y’all want? I went to Apple store and fixed my phone! Yes that’s the number associated agent: Please let us know if we can offer you any further assistance. user: And I sent u my speaker ion block party u didn’t fix the battery! Its the second issue y’all are joke! agent: We'll be glad to take a look into this for you as well. Please DM us the claim number and where your speaker was purchased. ### Response: The customer is complaining that they were charged 200$ for iphone x6 which is less in the market. The agent asked to dm them the claim number and where they have purchased.

user: with the tri-fecta today. Maintenance delay cause us to miss flight, lose seats and destroyed our car seat. Thanks ! agent: Oh my, Rob! Do you need assistance with anything? *HDG user: a refund for losing my C+ seats I paid for and the new seat we had to buy, for starters. agent: I'm sorry about that Rob. Which itinerary are you referring to? Let me take a look. *HNW user: TICKET # 0062393864417 agent: Rob, I am not able to see the purchase receipt for the DC+ seats you purchased. Do you minding clarifying for which flight this was and If you could please, share your 006 receipt numbers for the purchase? Thank you. *HFG user: they were award tickets but I had to pay extra for 4 C+ seats on both flights. I’m not sure what receipt numbers you’re looking for agent: I see. The receipt numbers start with 006. Do you have that? It would have been emailed to you after you made your DC+ purchase. *HFG

Customer complaints of losing seatS. Agents inform customer to share his receipt number for the purchase.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: with the tri-fecta today. Maintenance delay cause us to miss flight, lose seats and destroyed our car seat. Thanks ! agent: Oh my, Rob! Do you need assistance with anything? *HDG user: a refund for losing my C+ seats I paid for and the new seat we had to buy, for starters. agent: I'm sorry about that Rob. Which itinerary are you referring to? Let me take a look. *HNW user: TICKET # 0062393864417 agent: Rob, I am not able to see the purchase receipt for the DC+ seats you purchased. Do you minding clarifying for which flight this was and If you could please, share your 006 receipt numbers for the purchase? Thank you. *HFG user: they were award tickets but I had to pay extra for 4 C+ seats on both flights. I’m not sure what receipt numbers you’re looking for agent: I see. The receipt numbers start with 006. Do you have that? It would have been emailed to you after you made your DC+ purchase. *HFG ### Response: Customer complaints of losing seatS. Agents inform customer to share his receipt number for the purchase.

user: I keep finding bits of bone in your 20% fat beef mince... We've found three pieces in one meal today. Surely quality control problem? agent: Hi there, I'm so sorry this has happened to you. In order for me to deal with this issue properly I'll need you to DM me the following: 1/3 And the SC code (e.g. SC12345). Also, Can you confirm that you're happy for me to pass your details on to our supplier? Thanks - Kirsten 3/3 Your full name & address, the store you visited & the price paid, a photo of the item that contains the barcode and best before date 2/3 user: Hi Kirsten. I cooked this batch in advance and didn't keep the packaging. BTW it's the free flow frozen 20% fat beef mince agent: Hi there, Can I still get your full name(with title), address, email address, price paid and which store you got it from? 1/2 Sadly, as you don't have the packaging I can't feed this back to our suppliers but I can still fully refund you:) Thanks, Calum

Here customer is having quality issue of fat beef mince. Agent take the details and asked the customer to message him and also says that he will refund his amount.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I keep finding bits of bone in your 20% fat beef mince... We've found three pieces in one meal today. Surely quality control problem? agent: Hi there, I'm so sorry this has happened to you. In order for me to deal with this issue properly I'll need you to DM me the following: 1/3 And the SC code (e.g. SC12345). Also, Can you confirm that you're happy for me to pass your details on to our supplier? Thanks - Kirsten 3/3 Your full name & address, the store you visited & the price paid, a photo of the item that contains the barcode and best before date 2/3 user: Hi Kirsten. I cooked this batch in advance and didn't keep the packaging. BTW it's the free flow frozen 20% fat beef mince agent: Hi there, Can I still get your full name(with title), address, email address, price paid and which store you got it from? 1/2 Sadly, as you don't have the packaging I can't feed this back to our suppliers but I can still fully refund you:) Thanks, Calum ### Response: Here customer is having quality issue of fat beef mince. Agent take the details and asked the customer to message him and also says that he will refund his amount.

user: no service (tv/internet) for over 6 hours @ woodbridge VA. No signal from outside line (stb?) agent: Let's work on it! Have you already rebooted your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage. user: Yes Have done so also via online help too. Wonder if there's an outage or repair problem in the area agent: No outage that we are aware of at this time. Please follow and DM us so that we can take a deeper look into the account. user: All my neighbors who have Verizon Fios are not having service. You sure there's no outages in prince William county Va? agent: Let's check for outages in your area. Click the link below to enter your information. user: Thanks. We all have same problems. We'll have technician out if not fixed tonight. agent: Okay, We're here for you 24/7.

Customer is having an issue with no service and signal is available. Agent updated that to send DM so that they will work on it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: no service (tv/internet) for over 6 hours @ woodbridge VA. No signal from outside line (stb?) agent: Let's work on it! Have you already rebooted your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage. user: Yes Have done so also via online help too. Wonder if there's an outage or repair problem in the area agent: No outage that we are aware of at this time. Please follow and DM us so that we can take a deeper look into the account. user: All my neighbors who have Verizon Fios are not having service. You sure there's no outages in prince William county Va? agent: Let's check for outages in your area. Click the link below to enter your information. user: Thanks. We all have same problems. We'll have technician out if not fixed tonight. agent: Okay, We're here for you 24/7. ### Response: Customer is having an issue with no service and signal is available. Agent updated that to send DM so that they will work on it.

user: I’m on flight 2433 to MSY from ATL seat 1A looks like your window needs fixin’! Shade obviously doesn’t work either! agent: Harley. I'm very sorry to hear this. What is your seat number I will report it to maintenance? Unless, you've already *HTP reported it to the flight attendant. *HTP user: It’s seat 1A. agent: Thank you for the additional information. *HTP user: You’re welcome. I’m unhappy I won’t be able to close the shade to get some rest I planned on getting this flight. agent: Hi Harley. I see that you were speaking with my colleague previously. One moment please and I will be right with you. *HAN

Customer is complaining that the window need to be fixed in seat 1A on flight 2433 to MYS from ATL. Agent updates that this complaint has been reported to the flight attendant.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m on flight 2433 to MSY from ATL seat 1A looks like your window needs fixin’! Shade obviously doesn’t work either! agent: Harley. I'm very sorry to hear this. What is your seat number I will report it to maintenance? Unless, you've already *HTP reported it to the flight attendant. *HTP user: It’s seat 1A. agent: Thank you for the additional information. *HTP user: You’re welcome. I’m unhappy I won’t be able to close the shade to get some rest I planned on getting this flight. agent: Hi Harley. I see that you were speaking with my colleague previously. One moment please and I will be right with you. *HAN ### Response: Customer is complaining that the window need to be fixed in seat 1A on flight 2433 to MYS from ATL. Agent updates that this complaint has been reported to the flight attendant.

user: 44 Beach Dr, Little Compton, RI. Send somebody here NOW!!! ! agent: I can help with service issues. The equipment is online at this time. What's going on? -StephanieA user: YOU TELL ME STEPHANIE!!!! agent: Are you getting this message on all TVs? -StephanieA user: Yes. agent: Is the cable straight from the wall to the mini box or is there a splitter? -StephanieA user: Straight from the wall to the mini box agent: I've sent a signal to reset the mini box. Please wait 20 minutes and let me know the outcome. -StephanieA user: Nothing. agent: Please swap the ends of the cable, what's in the wall put in the mini box and vice versa. -StephanieA user: Didn’t work. agent: We will need to schedule an appointment to get this resolved. Please follow/DM us to continue. -StephanieA user: I’m at a rental house. I won’t schedule an appointment because I want the next people who rent this house to be just as miserable. I hope I die. agent: I'm truly sorry we've made you feel this way. If you change your mind and decide to schedule an appointment, we are here 24/7 for support. I apologize for any inconvenience this has caused. -StephanieA

Customer is facing service issue. Agent insist customer to scheduled an appointment to get it resolved.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 44 Beach Dr, Little Compton, RI. Send somebody here NOW!!! ! agent: I can help with service issues. The equipment is online at this time. What's going on? -StephanieA user: YOU TELL ME STEPHANIE!!!! agent: Are you getting this message on all TVs? -StephanieA user: Yes. agent: Is the cable straight from the wall to the mini box or is there a splitter? -StephanieA user: Straight from the wall to the mini box agent: I've sent a signal to reset the mini box. Please wait 20 minutes and let me know the outcome. -StephanieA user: Nothing. agent: Please swap the ends of the cable, what's in the wall put in the mini box and vice versa. -StephanieA user: Didn’t work. agent: We will need to schedule an appointment to get this resolved. Please follow/DM us to continue. -StephanieA user: I’m at a rental house. I won’t schedule an appointment because I want the next people who rent this house to be just as miserable. I hope I die. agent: I'm truly sorry we've made you feel this way. If you change your mind and decide to schedule an appointment, we are here 24/7 for support. I apologize for any inconvenience this has caused. -StephanieA ### Response: Customer is facing service issue. Agent insist customer to scheduled an appointment to get it resolved.

user: the delightful smell of urine on the 18.18 to Portsmouth agent: hi, sorry about this. May I know which train is this, please? user: Waterloo 18.17 to Portsmouth agent: I'm sorry but there is no 1817 from Waterloo. Did you get this train from Clapham Junction? user: Golly Haslemere then same line agent: Thank you! I have passed this to our Fleet team now and may I know what coach was this? user: smelly coach 10 agent: Thanks for the info, I have passed this on.

Customer is complaining about the uncleanliness in the train. Agent updated that they will pass this information to the fleet team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the delightful smell of urine on the 18.18 to Portsmouth agent: hi, sorry about this. May I know which train is this, please? user: Waterloo 18.17 to Portsmouth agent: I'm sorry but there is no 1817 from Waterloo. Did you get this train from Clapham Junction? user: Golly Haslemere then same line agent: Thank you! I have passed this to our Fleet team now and may I know what coach was this? user: smelly coach 10 agent: Thanks for the info, I have passed this on. ### Response: Customer is complaining about the uncleanliness in the train. Agent updated that they will pass this information to the fleet team.

user: Good morning. When did your policy on carrying guitars on board change? agent: Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to? user: That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I’d been informed before travelling. agent: Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2 user: Well, it’s just never been policy before — as far as I know — that guitars are outright not permitted in the cabin. 1/4 If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there’s a high damage risk in the hold 2/4 But if I bring a guitar in a hard case, it’s definitely going to get checked into the hold — so then I risk damage from baggage handling 3/4 It’s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end 😕 4/4 agent: Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2 user: Thanks. I’ve been on E170s where the ground crew have said, “The flight’s full, no way it’ll fit”, then there’s been a dozen empty overheads agent: Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2

Customer is telling that the he was informed during the check in that guitar should be carried out in hard case but not informed earier. Agent is replying that they will try to allow it to store in cabin for that particular travel.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Good morning. When did your policy on carrying guitars on board change? agent: Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to? user: That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I’d been informed before travelling. agent: Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2 user: Well, it’s just never been policy before — as far as I know — that guitars are outright not permitted in the cabin. 1/4 If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there’s a high damage risk in the hold 2/4 But if I bring a guitar in a hard case, it’s definitely going to get checked into the hold — so then I risk damage from baggage handling 3/4 It’s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end 😕 4/4 agent: Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2 user: Thanks. I’ve been on E170s where the ground crew have said, “The flight’s full, no way it’ll fit”, then there’s been a dozen empty overheads agent: Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2 ### Response: Customer is telling that the he was informed during the check in that guitar should be carried out in hard case but not informed earier. Agent is replying that they will try to allow it to store in cabin for that particular travel.

user: i paid money to a wrong till number please help to reverse..id LKUCFY05K8 agent: The transaction ID is in-correct, kindly confirm and share the correct one. user: Id is LKUCFYO5K8 agent: This is not correct. Share a screen shot of the message if possible. user: Correct id is LKU6FY05K8 agent: Its still incorrect please share your name, ammount transacted, phone and i.d number via DM for... cont... reversal assistance.

Customer paid the money to a wrong number and now he wants to reverse the id. Agent informed the customer to provide the name,amount transacted,phone and id number via DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i paid money to a wrong till number please help to reverse..id LKUCFY05K8 agent: The transaction ID is in-correct, kindly confirm and share the correct one. user: Id is LKUCFYO5K8 agent: This is not correct. Share a screen shot of the message if possible. user: Correct id is LKU6FY05K8 agent: Its still incorrect please share your name, ammount transacted, phone and i.d number via DM for... cont... reversal assistance. ### Response: Customer paid the money to a wrong number and now he wants to reverse the id. Agent informed the customer to provide the name,amount transacted,phone and id number via DM.

user: Wow you literally suck as a bank, cant even hold a conversation via twitter message. I’d like my issue resolved by today so if you could respond like now, that would be great. #shittyasscustomerservice #terriblebank #cantwaittoswitch agent: We need to speak privately. You can contact us at 1.888.884.4950 24/7. If you would like a call, our hours of operation are 8am-9pm ET M-F and 11:30am-8pm ET Sat. user: I have messaged you guys directly thru twitter and I got a response and then you people stopped responding. So if you can reply to my message via twitter message that would be great. I will be switching banks next week. You guys have no consideration of your customers agent: We want to keep your business, but to take any action on your account we need to speak with you by phone. I hope you understand this is for your account security.

Customer is complaining about the not responding via twitter message. Agent informed the customer to call on private number so that they can take any action on account.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Wow you literally suck as a bank, cant even hold a conversation via twitter message. I’d like my issue resolved by today so if you could respond like now, that would be great. #shittyasscustomerservice #terriblebank #cantwaittoswitch agent: We need to speak privately. You can contact us at 1.888.884.4950 24/7. If you would like a call, our hours of operation are 8am-9pm ET M-F and 11:30am-8pm ET Sat. user: I have messaged you guys directly thru twitter and I got a response and then you people stopped responding. So if you can reply to my message via twitter message that would be great. I will be switching banks next week. You guys have no consideration of your customers agent: We want to keep your business, but to take any action on your account we need to speak with you by phone. I hope you understand this is for your account security. ### Response: Customer is complaining about the not responding via twitter message. Agent informed the customer to call on private number so that they can take any action on account.

user: Yet again I'm skeptical my delivery will arrive today when it's not left Preston yet... agent: Has any notification of a delay been advised? Keep us posted. We hope you get it today. user: Not yet, keeps happening recently Raised it with CS but only ever seen to get apologies, never any answers. agent: What was the original estimated delivery date provided in your order confirmation email? user: Today. agent: Sorry to hear that you've had issues recently. Keep an eye on your tracking: for updates and keep us posted. user: Thanks that's so helpful telling me how to track my orders. Nothing moved since this morning. No way they're even attempting delivery today Hopefully I'll be proven wrong! agent: Couriers can deliver until 21:00 pm. Keep us posted about your delivery! We're here to help!

Customer is inquiring about product delivery confirmation. Agent informs customer to keep posted about delivery.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Yet again I'm skeptical my delivery will arrive today when it's not left Preston yet... agent: Has any notification of a delay been advised? Keep us posted. We hope you get it today. user: Not yet, keeps happening recently Raised it with CS but only ever seen to get apologies, never any answers. agent: What was the original estimated delivery date provided in your order confirmation email? user: Today. agent: Sorry to hear that you've had issues recently. Keep an eye on your tracking: for updates and keep us posted. user: Thanks that's so helpful telling me how to track my orders. Nothing moved since this morning. No way they're even attempting delivery today Hopefully I'll be proven wrong! agent: Couriers can deliver until 21:00 pm. Keep us posted about your delivery! We're here to help! ### Response: Customer is inquiring about product delivery confirmation. Agent informs customer to keep posted about delivery.

user: Facing LOTS of frequent crashes in new Safari 11 (El Capitan, MBP Late 2011). Plz fix it asap. agent: Thanks for contacting us. Are you experiencing this when you go to a specific website? Have you tried restarting your Mac? user: No specific website. agent: Do you have more than one user account on your Mac? If so, does this happen when signed in to that account as well? user: No, using only 1 user...crash frequency twice a day...also, now not getting any pop-up to send crash details to you...what to do? agent: OK, thanks. Let's go ahead and try testing the issue in safe mode: Keep us posted on how it goes. user: Yes, it seems this has solved the problem completely! No crashes now! agent: We're glad to hear it! Feel free to reach back out if you have questions in the future. We're happy to help.

Customer is facing frequent crashes on his new safari 11. Agent request customer to try testing the issue in safe mode in given URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Facing LOTS of frequent crashes in new Safari 11 (El Capitan, MBP Late 2011). Plz fix it asap. agent: Thanks for contacting us. Are you experiencing this when you go to a specific website? Have you tried restarting your Mac? user: No specific website. agent: Do you have more than one user account on your Mac? If so, does this happen when signed in to that account as well? user: No, using only 1 user...crash frequency twice a day...also, now not getting any pop-up to send crash details to you...what to do? agent: OK, thanks. Let's go ahead and try testing the issue in safe mode: Keep us posted on how it goes. user: Yes, it seems this has solved the problem completely! No crashes now! agent: We're glad to hear it! Feel free to reach back out if you have questions in the future. We're happy to help. ### Response: Customer is facing frequent crashes on his new safari 11. Agent request customer to try testing the issue in safe mode in given URL.

user: Hey fix your Android app. It's not properly syncing when I'm using Chromecast on the app. agent: Hi there! Can you let us know what device and version of Spotify you're using? We'll see what we can suggest /DR user: Android Moto G v5.1 for the device. Spotify v8.4.22.857 agent: Thanks for that. Does logging out, restarting your device, and logging back into Spotify help with resyncing? Keep us in the loop /JI user: That part works fine as it should. What the issue with the app is that when I sync it to Chromecast, it unsyncs it after 1 song (1/2) (2/2) When I go to resync it to Chromecast, it says "For premium users only". It's my own device. I've had to change the Chromecast to YouTube or Twitch just to turn the Spotify Chromecast off. agent: Can you try reinstalling the app on your phone using the steps here: user: It's fixed now. agent: Cool! Glad to hear it's working now. Just give us a shout if you need help with anything else. We're just a tweet away 🙂 /LM

Customer complains Chromecast which is not working in the app. Agent provided the link where the steps are available to reinstall the app.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey fix your Android app. It's not properly syncing when I'm using Chromecast on the app. agent: Hi there! Can you let us know what device and version of Spotify you're using? We'll see what we can suggest /DR user: Android Moto G v5.1 for the device. Spotify v8.4.22.857 agent: Thanks for that. Does logging out, restarting your device, and logging back into Spotify help with resyncing? Keep us in the loop /JI user: That part works fine as it should. What the issue with the app is that when I sync it to Chromecast, it unsyncs it after 1 song (1/2) (2/2) When I go to resync it to Chromecast, it says "For premium users only". It's my own device. I've had to change the Chromecast to YouTube or Twitch just to turn the Spotify Chromecast off. agent: Can you try reinstalling the app on your phone using the steps here: user: It's fixed now. agent: Cool! Glad to hear it's working now. Just give us a shout if you need help with anything else. We're just a tweet away 🙂 /LM ### Response: Customer complains Chromecast which is not working in the app. Agent provided the link where the steps are available to reinstall the app.

user: searching google for a PS4 highlighted your £199.99 offer in store (500gb plus FIFA 18) Went to store to be told it is not a genuine offer. Can this be removed? Very misleading! agent: Hi Mark. I'm so sorry for the disappointment caused by this. Can you confirm where you saw this offer online? As I'd like to investigate this further. Thank you. - Alisha. user: Hi, open google, type in PS4 and it is top of the list for shopping on the right of the page agent: Hi Mark, thanks for getting back in touch. It looks like this is through an outward link. As our direct site and stores are separate areas of the business with their own stock, promotions and prices can sometimes vary 1/2 Try having a look on our direct page. Ty - Reece 2/2 user: Not sure what the outward link signifies. Still looks like it is your offer. Could confuse other simpletons like me 🙂 agent: Hi Mark, I'm sorry regarding this situation, allow us to elaborate. This is an offer we previously had as an online deal, as such some search engines will still contain cached results of our products and deals. We therefore cannot be held responsible for any offers that aren't directly on our page as we have no control over cached versions of search results. Hope this makes sense, let us know if we can help further. - Thanks - David 2/2

Customer is complaining that they found PS4 highlighted their $199.99 offer in store when searched in google, when they visited the store, they got to know that the offer was not genuine. Agent updates that this offer they had previously for an online deal and they are not responsible for any offers which are not directly from their own page.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: searching google for a PS4 highlighted your £199.99 offer in store (500gb plus FIFA 18) Went to store to be told it is not a genuine offer. Can this be removed? Very misleading! agent: Hi Mark. I'm so sorry for the disappointment caused by this. Can you confirm where you saw this offer online? As I'd like to investigate this further. Thank you. - Alisha. user: Hi, open google, type in PS4 and it is top of the list for shopping on the right of the page agent: Hi Mark, thanks for getting back in touch. It looks like this is through an outward link. As our direct site and stores are separate areas of the business with their own stock, promotions and prices can sometimes vary 1/2 Try having a look on our direct page. Ty - Reece 2/2 user: Not sure what the outward link signifies. Still looks like it is your offer. Could confuse other simpletons like me 🙂 agent: Hi Mark, I'm sorry regarding this situation, allow us to elaborate. This is an offer we previously had as an online deal, as such some search engines will still contain cached results of our products and deals. We therefore cannot be held responsible for any offers that aren't directly on our page as we have no control over cached versions of search results. Hope this makes sense, let us know if we can help further. - Thanks - David 2/2 ### Response: Customer is complaining that they found PS4 highlighted their $199.99 offer in store when searched in google, when they visited the store, they got to know that the offer was not genuine. Agent updates that this offer they had previously for an online deal and they are not responsible for any offers which are not directly from their own page.

user: Struggling for return my package from 25.09.17, but the same not picked yet. Number of times talked had with CC but .. agent: That's strange. Let us help you out. Please drop your details here: (1/2) so that we can get in touch with you. (2/2) user: should I through the package in dustbin. Now almost 1 month has over. Nobody came to pick up the return package. Shocking AMAZON.. agent: Apologies for the delay. Please share your details in the link given earlier and we'll be sure to help you. user: Please refer to my earlier detail given in that link. agent: If you have shared the details, you will receive an email correspondence here: user: what is this?? More than 1 month over package not pick up. What to do with this damaged item? ? Numbers of time contacted with CC but giving away false assurances. Is this is your easy return? agent: You might have received an email from us here: to us from here: and we'll sort this for you at the earliest. 2/2

Customer is concerned about the package he requested for return which has not picked up yet even after 1 month. Agent requests to share his details in the provided link and they will sort it ASAP.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Struggling for return my package from 25.09.17, but the same not picked yet. Number of times talked had with CC but .. agent: That's strange. Let us help you out. Please drop your details here: (1/2) so that we can get in touch with you. (2/2) user: should I through the package in dustbin. Now almost 1 month has over. Nobody came to pick up the return package. Shocking AMAZON.. agent: Apologies for the delay. Please share your details in the link given earlier and we'll be sure to help you. user: Please refer to my earlier detail given in that link. agent: If you have shared the details, you will receive an email correspondence here: user: what is this?? More than 1 month over package not pick up. What to do with this damaged item? ? Numbers of time contacted with CC but giving away false assurances. Is this is your easy return? agent: You might have received an email from us here: to us from here: and we'll sort this for you at the earliest. 2/2 ### Response: Customer is concerned about the package he requested for return which has not picked up yet even after 1 month. Agent requests to share his details in the provided link and they will sort it ASAP.

user: I can't get into the PlayStation store from my ps4, is there anything yall can do to help? agent: Happy to assist! Can you provide more details? Are you getting any error codes or messages? user: No error codes. Just when I try to access to store, it just has the please wait loading screen. agent: Please Power Cycle your network devices and try again: Let us know if it persists. user: Still does not work agent: Please try rebuilding the database. Follow the steps on the next article: user: That worked. Thank you agent: Great, glad to hear it! Anything else we can assist you with?

The customer is complaining that when he tried to access to store it just has the please wait loading screen. The agent asked the customer to rebuild the database and able to fix the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I can't get into the PlayStation store from my ps4, is there anything yall can do to help? agent: Happy to assist! Can you provide more details? Are you getting any error codes or messages? user: No error codes. Just when I try to access to store, it just has the please wait loading screen. agent: Please Power Cycle your network devices and try again: Let us know if it persists. user: Still does not work agent: Please try rebuilding the database. Follow the steps on the next article: user: That worked. Thank you agent: Great, glad to hear it! Anything else we can assist you with? ### Response: The customer is complaining that when he tried to access to store it just has the please wait loading screen. The agent asked the customer to rebuild the database and able to fix the issue.

user: my iPhone 7 is few days out of warranty and it is having screen bleeding issues but ur store wants $149 to fix!!! No physical damage or cracked screen. This is MFG defect #apple #iphone #iphone7 I only noticed this when I was taking photos. I’ve always had regular background please respond and assist #customerneedshelp agent: Hey there, Kevin. It's important to us that your phone is working great. DM us and we'll check this out: *DanKing user: Hi Dan I am sending you guys a DM #thankyou #customerserviceexist I love how can not help their customer out. I didn't drop it, there isn't water damage, there is no physical damage. It's a LCD issue. the screen is bleeding! I have to schedule an appoint with genius bar & that's why i'm out of warranty agent: We're here to explore all options so that you have a good working phone. I'll meet you back in DM in just a moment. *CharlesOpacki user: You guys didn’t explore any options but just a middle finger and go to or a 3rd party wow John I’ve always loved you companies service and customer support. Maybe it’s a one off but I hope others are helped unlike me 👎 agent: We're always dedicated to working out solutions for you so you can enjoy your service. I'll meet you back in DM shortly. *CharlesOpacki

Customer is complaining about iphone 7 which has screen bleeding issue in few days out of warranty . Agent updates that they will get back to them in DM shortly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my iPhone 7 is few days out of warranty and it is having screen bleeding issues but ur store wants $149 to fix!!! No physical damage or cracked screen. This is MFG defect #apple #iphone #iphone7 I only noticed this when I was taking photos. I’ve always had regular background please respond and assist #customerneedshelp agent: Hey there, Kevin. It's important to us that your phone is working great. DM us and we'll check this out: *DanKing user: Hi Dan I am sending you guys a DM #thankyou #customerserviceexist I love how can not help their customer out. I didn't drop it, there isn't water damage, there is no physical damage. It's a LCD issue. the screen is bleeding! I have to schedule an appoint with genius bar & that's why i'm out of warranty agent: We're here to explore all options so that you have a good working phone. I'll meet you back in DM in just a moment. *CharlesOpacki user: You guys didn’t explore any options but just a middle finger and go to or a 3rd party wow John I’ve always loved you companies service and customer support. Maybe it’s a one off but I hope others are helped unlike me 👎 agent: We're always dedicated to working out solutions for you so you can enjoy your service. I'll meet you back in DM shortly. *CharlesOpacki ### Response: Customer is complaining about iphone 7 which has screen bleeding issue in few days out of warranty . Agent updates that they will get back to them in DM shortly.

user: have got to be the worst company eveeer! They’ve completely gone down hill it’s ridiculous! agent: Hi there, sorry to see this. Is there anything we can help you with on here? -Jack user: Doubt it, the only thing you can really do is recruite staff that are less rude & unhelpful? I swear your customer service is getting worse :( agent: Should you wish to discuss further, please DM the issue and we can get this logged for you - Katy user: I was basically told I couldn’t take a toy back cause I didn’t have the recipet even thou I’ve never had the problem before. So now I’m stuck with a toy I don’t want agent: Hi, what toy was it that you wanted to take back and was this a instore purchase? user: It was two a dancing peekaboo and a talking hey duggee. They was brought for my daughter but yes was an instore purchase agent: Was the item brought by cash or card? user: I’m not sure they was a present for my daughter agent: We would require proof of purchase to show the toy was purchased from us, however, this doesn't always have to be a receipt. It can be an e-receipt or bank statement also. - Katy

Customer is complaining about staff and services of the company. Agent updated the customer to DM for for further assiatance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: have got to be the worst company eveeer! They’ve completely gone down hill it’s ridiculous! agent: Hi there, sorry to see this. Is there anything we can help you with on here? -Jack user: Doubt it, the only thing you can really do is recruite staff that are less rude & unhelpful? I swear your customer service is getting worse :( agent: Should you wish to discuss further, please DM the issue and we can get this logged for you - Katy user: I was basically told I couldn’t take a toy back cause I didn’t have the recipet even thou I’ve never had the problem before. So now I’m stuck with a toy I don’t want agent: Hi, what toy was it that you wanted to take back and was this a instore purchase? user: It was two a dancing peekaboo and a talking hey duggee. They was brought for my daughter but yes was an instore purchase agent: Was the item brought by cash or card? user: I’m not sure they was a present for my daughter agent: We would require proof of purchase to show the toy was purchased from us, however, this doesn't always have to be a receipt. It can be an e-receipt or bank statement also. - Katy ### Response: Customer is complaining about staff and services of the company. Agent updated the customer to DM for for further assiatance.

user: dude.. the Prime Video thing.. its not working.. few videos are being played. And few are not. "Unable to play video right now" agent: I'm sorry to learn you are facing issues with the prime videos. Have you tried uninstalling and re-installing the app, then playing the video? Please keep us posted. user: Yea dude. Done. but, no Luck. and few seasons what i was watching yesterday are not available today. It says its not available for your region agent: Could you please let us know the titles of the seasons which you are facing issues? user: Shin Chan SEASON 1. agent: Thank you for bringing this to our notice. I'll be sure to pass this on internally to the concerned team for rectification. user: dude.. no update till now... shin chan season 1 still unavailable.. agent: We have flagged this situation internally. We are working on it. user: Thanks dude agent: You're welcome. Appreciate your patience and understanding.

Customer is unable to get or play the video in amazon prime video. Agent are circulated this issue to internal concerned team n resolved it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: dude.. the Prime Video thing.. its not working.. few videos are being played. And few are not. "Unable to play video right now" agent: I'm sorry to learn you are facing issues with the prime videos. Have you tried uninstalling and re-installing the app, then playing the video? Please keep us posted. user: Yea dude. Done. but, no Luck. and few seasons what i was watching yesterday are not available today. It says its not available for your region agent: Could you please let us know the titles of the seasons which you are facing issues? user: Shin Chan SEASON 1. agent: Thank you for bringing this to our notice. I'll be sure to pass this on internally to the concerned team for rectification. user: dude.. no update till now... shin chan season 1 still unavailable.. agent: We have flagged this situation internally. We are working on it. user: Thanks dude agent: You're welcome. Appreciate your patience and understanding. ### Response: Customer is unable to get or play the video in amazon prime video. Agent are circulated this issue to internal concerned team n resolved it.

user: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta agent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC user: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport. agent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC user: Thank you. I would greatly appreciate it! agent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV user: No worries :) agent: Enjoy your evening! *ABN

Customer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta agent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC user: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport. agent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC user: Thank you. I would greatly appreciate it! agent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV user: No worries :) agent: Enjoy your evening! *ABN ### Response: Customer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.

user: I’m completely fed up with you. Your services are getting worse. Bye Bye agent: We domn't want to loose you as a customer,As checked the balance has been deducted for internet usage. user: Please check the pic once again. I was in wifi network. Fyi, my data connection has been turned off. agent: Sorry for the trouble .We have your contact details. Our concern team will get in touch with you. As per our telecon, your issue has been initiated under SR# : 1-142968054354 & you shall hear on the same soon. Regards, Heetali user: Once again my balance has been deducted... and I am still in wifi network. 😡😡😡 I’ve around ₹2 balance left in my a/c but still not able to makes call or sms. #what_an_idea Another deduction from Please help me. agent: Your request is still in progress, please bear with us for some time and you will get the positive resolution soon.Rgds,Sagar.

Customer is disappointed withe service as they wanted to check why the balance has been deducted. Agent updates that their request is still in progress and will get the positive resolution soon.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m completely fed up with you. Your services are getting worse. Bye Bye agent: We domn't want to loose you as a customer,As checked the balance has been deducted for internet usage. user: Please check the pic once again. I was in wifi network. Fyi, my data connection has been turned off. agent: Sorry for the trouble .We have your contact details. Our concern team will get in touch with you. As per our telecon, your issue has been initiated under SR# : 1-142968054354 & you shall hear on the same soon. Regards, Heetali user: Once again my balance has been deducted... and I am still in wifi network. 😡😡😡 I’ve around ₹2 balance left in my a/c but still not able to makes call or sms. #what_an_idea Another deduction from Please help me. agent: Your request is still in progress, please bear with us for some time and you will get the positive resolution soon.Rgds,Sagar. ### Response: Customer is disappointed withe service as they wanted to check why the balance has been deducted. Agent updates that their request is still in progress and will get the positive resolution soon.

user: I am having the most infuriating experience with on the phone who legit claim they don't take notes on prior calls. HOW? I called 4 hours ago with an issue & was told if it persisted to call back so I did to be told doesn't take record of that? agent: I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can. user: After continuously keeping me on hold for close to 45 minutes now asks if they can call me back in an hour The outcome is that I'm not being helped and I don't know how else to get help. I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said "we don't do that" I'm sorry a company as big... ...as does not keep notes on customer calls? You have got to be kidding me. I am not receiving notifications on any gift purchases from wish lists & the last rep I spoke with wouldn't transfer me to the registry dep. agent: I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours. user: She said "I already spoke to my supervisor" when I asked her why I couldn't be transferred. To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. The issue persisted, I called back & despite me sharing what my prior convo was, the person ignored my questions & the fact I had just... gone through all the steps 4 hrs ago & stuck to a script instead of directing me to support that could help. I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR 🇵🇷 over here. agent: If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account. Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you. user: You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago. agent: I've enabled direct messaging, Joliz! Please don't include account sensitive information.

Customer is complaining about the experience with the amazon help on the phone who do not takes notes on prior calls. Agent updated that registries department has limited phone support hours and also stated to let them know what information was provided when they receive a call back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am having the most infuriating experience with on the phone who legit claim they don't take notes on prior calls. HOW? I called 4 hours ago with an issue & was told if it persisted to call back so I did to be told doesn't take record of that? agent: I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can. user: After continuously keeping me on hold for close to 45 minutes now asks if they can call me back in an hour The outcome is that I'm not being helped and I don't know how else to get help. I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said "we don't do that" I'm sorry a company as big... ...as does not keep notes on customer calls? You have got to be kidding me. I am not receiving notifications on any gift purchases from wish lists & the last rep I spoke with wouldn't transfer me to the registry dep. agent: I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours. user: She said "I already spoke to my supervisor" when I asked her why I couldn't be transferred. To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. The issue persisted, I called back & despite me sharing what my prior convo was, the person ignored my questions & the fact I had just... gone through all the steps 4 hrs ago & stuck to a script instead of directing me to support that could help. I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR 🇵🇷 over here. agent: If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account. Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you. user: You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago. agent: I've enabled direct messaging, Joliz! Please don't include account sensitive information. ### Response: Customer is complaining about the experience with the amazon help on the phone who do not takes notes on prior calls. Agent updated that registries department has limited phone support hours and also stated to let them know what information was provided when they receive a call back.

user: hey guys, I own the season pass (on Xbox and PS4) and I haven’t gotten a login bonus on PS4 in 2-3 Days agent: Hey! Can you please provide me with your Gamertag & PSN ID? user: My PSN is CaptainClare agent: Can you also provide me with your XBL Gamertag? Also, go ahead and give these steps a go: . user: My Xbox is working just not my PS4 Also I’ve already cleared my cache agent: After you cleared the cache, let me know if you are yet to receive your bonus after the reset today. user: I an still not receiving a daily bonus agent: The reset happens at 5pm PST. Let me know if you don't receive it by then.

Customer is enquiring that as he has own the season pass (on xbox and ps4), he has not recieved the login bonus on ps4. Agent is requesting to provide Gamertag and PSN id and also states that the reset will be done at 5pm PST.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hey guys, I own the season pass (on Xbox and PS4) and I haven’t gotten a login bonus on PS4 in 2-3 Days agent: Hey! Can you please provide me with your Gamertag & PSN ID? user: My PSN is CaptainClare agent: Can you also provide me with your XBL Gamertag? Also, go ahead and give these steps a go: . user: My Xbox is working just not my PS4 Also I’ve already cleared my cache agent: After you cleared the cache, let me know if you are yet to receive your bonus after the reset today. user: I an still not receiving a daily bonus agent: The reset happens at 5pm PST. Let me know if you don't receive it by then. ### Response: Customer is enquiring that as he has own the season pass (on xbox and ps4), he has not recieved the login bonus on ps4. Agent is requesting to provide Gamertag and PSN id and also states that the reset will be done at 5pm PST.

user: is the 18:04 train from liverpool lime street to bham new street running? agent: It's only operating as far as Crewe I'm afraid, sincere apologies. user: Would I be able to jump on the 18:34 train with my 18:04 ticket as I thought this one was a direct train? agent: Of course, you'll have no problem boarding our next direct train at 18:34, apologies again for the cancellations. user: Ah, a conductor told me I couldn't do that so I have boarded it to Crewe now. Thanks anyway, do you know what platform the train from Crewe- - to bham new street will leave from? At 19.19 agent: It's not been allocated a platform yet I'm afraid, it may leave from Plat 5, but do check that on the screens when you arrive.

The customer is asking thatcan they jump to 18:34 train with their 18:04 tickets as they thought its a direct train. The agent updated that of course no problems boarding the next direct train at 18:34.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is the 18:04 train from liverpool lime street to bham new street running? agent: It's only operating as far as Crewe I'm afraid, sincere apologies. user: Would I be able to jump on the 18:34 train with my 18:04 ticket as I thought this one was a direct train? agent: Of course, you'll have no problem boarding our next direct train at 18:34, apologies again for the cancellations. user: Ah, a conductor told me I couldn't do that so I have boarded it to Crewe now. Thanks anyway, do you know what platform the train from Crewe- - to bham new street will leave from? At 19.19 agent: It's not been allocated a platform yet I'm afraid, it may leave from Plat 5, but do check that on the screens when you arrive. ### Response: The customer is asking thatcan they jump to 18:34 train with their 18:04 tickets as they thought its a direct train. The agent updated that of course no problems boarding the next direct train at 18:34.

user: Ugh as always making it impossible to enjoy anything on the internet. agent: Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin user: Disconnecting randomly from the internet for up to 30 seconds at a time. agent: Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin user: Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back agent: Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria user: Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do. agent: We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria

Customer is having an internet disconnecting issue. Agent asked whether this issue happen all the times or not and asked is the power from the modem connected to a surge protector or is it plugged directly into the wall ,Finally informed they will schedule a technician to further investigate this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Ugh as always making it impossible to enjoy anything on the internet. agent: Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin user: Disconnecting randomly from the internet for up to 30 seconds at a time. agent: Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin user: Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back agent: Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria user: Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do. agent: We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria ### Response: Customer is having an internet disconnecting issue. Agent asked whether this issue happen all the times or not and asked is the power from the modem connected to a surge protector or is it plugged directly into the wall ,Finally informed they will schedule a technician to further investigate this issue.

user: Wow, expected 4 packages yesterday, but only 2 showed up. 50% failure rate-not impressed. Glad I paid for fast shipping. Last month driver delivered box, sat in van for 10 min on phone, and drove off. Then got notice that package was "lost in transit". agent: I'm sorry you only received two of the orders. Is this happening with the same carrier each time? We can see what options are available for the lost items, reach us by phone or chat here: user: Problems are mostly with AMZL US delivery, but this time it's UPS. UPS is usually pretty good. Also, the item isn't lost. I watched them deliver it. Status still says "lost in transit", though. No big deal, but it makes Amzn look silly agent: Okay, thanks for that info, Dave. Have you received any updates via e-mail for the last two packages you were expecting? Let us know. We'd like to help in any way we can! user: Got shipping refunded via chat, and packages will be here when they get here. Thanks for letting me vent. agent: Keep us posted, Dave!

The customer have a problem. The agent is very cordial and offers to follow up on the case.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Wow, expected 4 packages yesterday, but only 2 showed up. 50% failure rate-not impressed. Glad I paid for fast shipping. Last month driver delivered box, sat in van for 10 min on phone, and drove off. Then got notice that package was "lost in transit". agent: I'm sorry you only received two of the orders. Is this happening with the same carrier each time? We can see what options are available for the lost items, reach us by phone or chat here: user: Problems are mostly with AMZL US delivery, but this time it's UPS. UPS is usually pretty good. Also, the item isn't lost. I watched them deliver it. Status still says "lost in transit", though. No big deal, but it makes Amzn look silly agent: Okay, thanks for that info, Dave. Have you received any updates via e-mail for the last two packages you were expecting? Let us know. We'd like to help in any way we can! user: Got shipping refunded via chat, and packages will be here when they get here. Thanks for letting me vent. agent: Keep us posted, Dave! ### Response: The customer have a problem. The agent is very cordial and offers to follow up on the case.

user: I'm boiling with frustration trying to send an email about an order that's failed to be delivered 😠 agent: I apologize for any frustration! We're here for you! Will you tell us more about how we can help? Please don't include any personal or account specific information. user: I googled the answer to find if I cancelled everything to start again, I'd be able to convey that I couldn't rtn that which hadn't been received. However, it now appears original & replacement are arriving today. The saga continues agent: If you'd like to contact us phone or chat, we'd be more than happy to take a closer look at the order(s) with you and see if there's anything we can do to help: Please let us know if there's anything further we can do to assist! user: Thank you, I'll see what is delivered today, I believe delivery can be up to 10pm this evening agent: Sure thing! We're here if you need us! user: Amazon delivery has arrived. Replacement order only. Not the original order. I've printed return slip for item that I don't have Update. Amazon has sent email acknowledging non delivery & full refund. Thanks for your help agent: You're welcome. Glad we could help. Reach out again if you have questions in the future.

Customer is complaining about failed delivery of a product and its replacement delivery. Agent wants to contact over phone or chat to assist better regarding the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm boiling with frustration trying to send an email about an order that's failed to be delivered 😠 agent: I apologize for any frustration! We're here for you! Will you tell us more about how we can help? Please don't include any personal or account specific information. user: I googled the answer to find if I cancelled everything to start again, I'd be able to convey that I couldn't rtn that which hadn't been received. However, it now appears original & replacement are arriving today. The saga continues agent: If you'd like to contact us phone or chat, we'd be more than happy to take a closer look at the order(s) with you and see if there's anything we can do to help: Please let us know if there's anything further we can do to assist! user: Thank you, I'll see what is delivered today, I believe delivery can be up to 10pm this evening agent: Sure thing! We're here if you need us! user: Amazon delivery has arrived. Replacement order only. Not the original order. I've printed return slip for item that I don't have Update. Amazon has sent email acknowledging non delivery & full refund. Thanks for your help agent: You're welcome. Glad we could help. Reach out again if you have questions in the future. ### Response: Customer is complaining about failed delivery of a product and its replacement delivery. Agent wants to contact over phone or chat to assist better regarding the issue.

user: . I recently *upgraded* my internet speed from what comes with my apartment utility bundle. And I just did a speed test at Download speed= 2.67 Mbps; Upload speed= timed out. Not on WiFi—plugged in! This in not acceptable. I work from home. agent: Are you connected to port 1 on the modem device that we provided? user: Yes. agent: When I did check everything here, it does show there are three devices connected to the 2.4 GHZ wireless network.... user: I have one iPad, one iPhone, and one Apple Watch connected to WiFi. I have my work laptop connected to Ethernet. Your “upgraded” service can not handle this number of devices? ! agent: The service most certainly can handle those devices there, but the internal diagnostics of the router provided he... user: It is turned off and only a tiny bit faster. agent: What does the test show at user: Not good. (This is connected to Ethernet, with WiFi off.) Certainly not worth the price I pay. agent: Are there any splitters on the cable line, before the modem? The modem is set up for and showing to be producing ...

Customer inquires about upgraded internet speed. Agent informs customer that modem is set up for and showing to be producing URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . I recently *upgraded* my internet speed from what comes with my apartment utility bundle. And I just did a speed test at Download speed= 2.67 Mbps; Upload speed= timed out. Not on WiFi—plugged in! This in not acceptable. I work from home. agent: Are you connected to port 1 on the modem device that we provided? user: Yes. agent: When I did check everything here, it does show there are three devices connected to the 2.4 GHZ wireless network.... user: I have one iPad, one iPhone, and one Apple Watch connected to WiFi. I have my work laptop connected to Ethernet. Your “upgraded” service can not handle this number of devices? ! agent: The service most certainly can handle those devices there, but the internal diagnostics of the router provided he... user: It is turned off and only a tiny bit faster. agent: What does the test show at user: Not good. (This is connected to Ethernet, with WiFi off.) Certainly not worth the price I pay. agent: Are there any splitters on the cable line, before the modem? The modem is set up for and showing to be producing ... ### Response: Customer inquires about upgraded internet speed. Agent informs customer that modem is set up for and showing to be producing URL.

user: Hai my iphone SE's personal hotspot menu have been gone for couple of weeks, can you help me troubleshoot the problem(s) ? agent: We can offer some assistance. First, let's check with your carrier to make sure it's been enabled and that your plan supports it. user: Yep, i am currently using indosat and my data plan supports it, if i reset my network settings it does come back and usable, but after a (1) But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 (2) agent: Thanks for those details. Let's meet in DM and we can take a closer look into this. user: Check your dm, thanks 😘 agent: We got your DMs and will continue with you there.

Customer is requesting to help them in troubleshooting the problem where their iPhone SE's personal hotspot menu has been got for several weeks. Agent asks for the details and updates to meet in DM to have a closer look into this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hai my iphone SE's personal hotspot menu have been gone for couple of weeks, can you help me troubleshoot the problem(s) ? agent: We can offer some assistance. First, let's check with your carrier to make sure it's been enabled and that your plan supports it. user: Yep, i am currently using indosat and my data plan supports it, if i reset my network settings it does come back and usable, but after a (1) But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 (2) agent: Thanks for those details. Let's meet in DM and we can take a closer look into this. user: Check your dm, thanks 😘 agent: We got your DMs and will continue with you there. ### Response: Customer is requesting to help them in troubleshooting the problem where their iPhone SE's personal hotspot menu has been got for several weeks. Agent asks for the details and updates to meet in DM to have a closer look into this issue.

user: what’s up with the 1405 New St to Lich City? agent: It's been delayed due to trespassers on the line. My apologies. user: Makes a change from slippery rails or your workshy train “crew” not turning up I suppose And why is it now going no further than Sutton Coldfield? agent: It's terminating early as we can turn the train at Four Oaks and get it back to start on time again. user: So sod the passengers to Lichfield then? Nice work! Your service is an utter, utter shambles! agent: Sorry about that Simon. There were people on the railway line which causes disruption. If we were to run to Lichfield..1/2 ..that train would run late for the rest of the days which causes delays to other trains. Sorry for the inconvenience

The customer is asking about the 1405 train delay. The agent replies that the delay was due to trespassers on the line.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what’s up with the 1405 New St to Lich City? agent: It's been delayed due to trespassers on the line. My apologies. user: Makes a change from slippery rails or your workshy train “crew” not turning up I suppose And why is it now going no further than Sutton Coldfield? agent: It's terminating early as we can turn the train at Four Oaks and get it back to start on time again. user: So sod the passengers to Lichfield then? Nice work! Your service is an utter, utter shambles! agent: Sorry about that Simon. There were people on the railway line which causes disruption. If we were to run to Lichfield..1/2 ..that train would run late for the rest of the days which causes delays to other trains. Sorry for the inconvenience ### Response: The customer is asking about the 1405 train delay. The agent replies that the delay was due to trespassers on the line.

user: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on? agent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again. user: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters. agent: Are you seeing issues like this with any other game on the console? user: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity. agent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for. user: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now agent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went! user: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with. agent: Hi again! Mind sending us a direct message so we can gather more info and further assist?

The customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on? agent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again. user: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters. agent: Are you seeing issues like this with any other game on the console? user: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity. agent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for. user: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now agent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went! user: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with. agent: Hi again! Mind sending us a direct message so we can gather more info and further assist? ### Response: The customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.

user: Just got a friendly reminder from support my bill is due. Also a friendly reminder I should downgrade. I’ve never gotten 1gbps down. Why should I pay for it? agent: Is this for your Verizon residential or Verizon wireless mobile? user: Residential, FiOS. But I’ve had the issue before. Your speed test tool says I do, every other speed test tool says I don’t. agent: We only recognize our speed test site as it was designed to work with our service. What speeds are you getting on our site? user: I’ve never gotten less than 988mbps down on your site, even when I very clearly am not getting that. It is an unreliable source, IMO. My internet is fine now. It’s just that when I do have real issues, your tools report no problem. It’s very hard for me to gauge/troubleshoot/get help if the prognosis is “we see nothing wrong.” agent: Ok, the main thing is if you were able to directly connect a computer to your router with an ethernet cord and run the test at we would then see an accurate speed test. user: I really don’t want to seem unreasonable, but none of my computers have ethernet cables and haven’t for like 4 years. It’s fine. I am experiencing no issues now. I just want to relay the feedback that make your speed test tool shouldn’t be the end all, be all because it *is* inaccurate sometimes. agent: Any device that is not connected directly to ethernet and running on Wifi would be susceptible to interference, which could lower the results. Our test shows not only what the device is getting with the interference , it also shows what speeds the router is getting.

The customer is asking why he has to pay the bill since he never got 1gbps down and also he is saying that tool is not showing the proper results and reflects no issues even he is facing real issues. Agent replying that if computer directly connected to router it would show accurate speed in internet.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Just got a friendly reminder from support my bill is due. Also a friendly reminder I should downgrade. I’ve never gotten 1gbps down. Why should I pay for it? agent: Is this for your Verizon residential or Verizon wireless mobile? user: Residential, FiOS. But I’ve had the issue before. Your speed test tool says I do, every other speed test tool says I don’t. agent: We only recognize our speed test site as it was designed to work with our service. What speeds are you getting on our site? user: I’ve never gotten less than 988mbps down on your site, even when I very clearly am not getting that. It is an unreliable source, IMO. My internet is fine now. It’s just that when I do have real issues, your tools report no problem. It’s very hard for me to gauge/troubleshoot/get help if the prognosis is “we see nothing wrong.” agent: Ok, the main thing is if you were able to directly connect a computer to your router with an ethernet cord and run the test at we would then see an accurate speed test. user: I really don’t want to seem unreasonable, but none of my computers have ethernet cables and haven’t for like 4 years. It’s fine. I am experiencing no issues now. I just want to relay the feedback that make your speed test tool shouldn’t be the end all, be all because it *is* inaccurate sometimes. agent: Any device that is not connected directly to ethernet and running on Wifi would be susceptible to interference, which could lower the results. Our test shows not only what the device is getting with the interference , it also shows what speeds the router is getting. ### Response: The customer is asking why he has to pay the bill since he never got 1gbps down and also he is saying that tool is not showing the proper results and reflects no issues even he is facing real issues. Agent replying that if computer directly connected to router it would show accurate speed in internet.

user: there are 3 green dots on my screen and show on parts that are black, do you know a fix? agent: Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far? user: Surface Pro 2016 i7 8gb ram 256gb ssd agent: How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot? user: it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears. agent: Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how: user: do you know what causes this? agent: This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit? user: Yes i have and they are all green ticks agent: We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you. user: It is the green dot near my thumb and camera agent: This is a possible hardware issue, we suggest that you visit our nearest store to have it checked: user: Where is the closest stores in Australia? agent: We suggest that you check on this link to check the closest store in Australia. Here's the link:

Customer is asking about the 3 green dots on the screen and show on parts that are black. Agent suggested that to check on the link to check the closest store in australia .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: there are 3 green dots on my screen and show on parts that are black, do you know a fix? agent: Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far? user: Surface Pro 2016 i7 8gb ram 256gb ssd agent: How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot? user: it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears. agent: Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how: user: do you know what causes this? agent: This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit? user: Yes i have and they are all green ticks agent: We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you. user: It is the green dot near my thumb and camera agent: This is a possible hardware issue, we suggest that you visit our nearest store to have it checked: user: Where is the closest stores in Australia? agent: We suggest that you check on this link to check the closest store in Australia. Here's the link: ### Response: Customer is asking about the 3 green dots on the screen and show on parts that are black. Agent suggested that to check on the link to check the closest store in australia .

user: Your PAYG SIM ordering page is broken, fill in the form diverts to which returns a 404. agent: Hi Ross, 😕 Have you tried using an alternative browser? Chat to us here and we can help you further. user: It's not the browser... it's a server-side error. Try the process yourself. fill in form, click "Send me my SIM" agent: We have tried with Mozilla Firefox and it's worked, have you tried using this browser? user: Hmm, works if I manually enter my address, not if I select it from a list. So (a) that's a bit annoying (b) the error is very misleading if you DM me I'll give you the address details I used to get that error ... I can't be the only person it's affecting. agent: Have you managed to order one now? You can DM us here: user: DM sent... try that, you'll see what I mean :D agent: Thanks, we've just replied ✉

Customer is complaining about the issue with filling the form to order a new SIM. Agent requests to try with the alternate browser for the process and suggests to use Mozilla Firefox.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Your PAYG SIM ordering page is broken, fill in the form diverts to which returns a 404. agent: Hi Ross, 😕 Have you tried using an alternative browser? Chat to us here and we can help you further. user: It's not the browser... it's a server-side error. Try the process yourself. fill in form, click "Send me my SIM" agent: We have tried with Mozilla Firefox and it's worked, have you tried using this browser? user: Hmm, works if I manually enter my address, not if I select it from a list. So (a) that's a bit annoying (b) the error is very misleading if you DM me I'll give you the address details I used to get that error ... I can't be the only person it's affecting. agent: Have you managed to order one now? You can DM us here: user: DM sent... try that, you'll see what I mean :D agent: Thanks, we've just replied ✉ ### Response: Customer is complaining about the issue with filling the form to order a new SIM. Agent requests to try with the alternate browser for the process and suggests to use Mozilla Firefox.

user: 2 days back it said 650 why the sudden price increase plus it’s only 10$ that’s 650 rupees not 2000 plus y are u ripping Customers agent: you the lowest price, may result in fluctuations in our prices over time. 2/2 Pricing and offers are decision of the sellers. The constantly changing marketplace and our efforts to offer 1/2 user: Hmmm okay but why when the official website sell it for 650 rupees you guys are sell them for rupees 2000 to 5000 is my question agent: That's strange. I'll be sure to pass on this to our concerned team internally for review. user: The first pic is a screenshot from the official website n 2nd pic is from n 3rd is the 10$ conversion in rupees agent: I understand your concern regarding pricing, Michael. Pricing and offers are decision of the sellers. 1/2 However, I'll pass along your feedback to the team concerned for review. 2/2 user: Has the concerned team found why the seller has quoted such a high price when the website has quoted 10$ (650 rupees) checked a lot of other online shopping sites n all have it for 650 rupees only is the only site that’s selling it for 2k to 5k agent: Sorry for the trouble. We have forwarded your feedback to the concerned team internally. user: Let me knw what they say ? agent: The price that you see on the website is the best the seller is able to provide at this moment. (1/2) The feedback has been noted and shared internally. (2/2) user: Just checked looks like u have fixed the mistake that ur catalog team made by putting wrong price but have u found out why they did it agent: I understand your concern, It could be due to a technical glitch or human error. (½) We've noted your comments and have forwarded your feedback internally. (2/2)

Customer is complaining about the sudden price increase. Agent informed the customer that the pricing and offers are the decision of the sellers and also informed that he will pass the information to the concerned team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 2 days back it said 650 why the sudden price increase plus it’s only 10$ that’s 650 rupees not 2000 plus y are u ripping Customers agent: you the lowest price, may result in fluctuations in our prices over time. 2/2 Pricing and offers are decision of the sellers. The constantly changing marketplace and our efforts to offer 1/2 user: Hmmm okay but why when the official website sell it for 650 rupees you guys are sell them for rupees 2000 to 5000 is my question agent: That's strange. I'll be sure to pass on this to our concerned team internally for review. user: The first pic is a screenshot from the official website n 2nd pic is from n 3rd is the 10$ conversion in rupees agent: I understand your concern regarding pricing, Michael. Pricing and offers are decision of the sellers. 1/2 However, I'll pass along your feedback to the team concerned for review. 2/2 user: Has the concerned team found why the seller has quoted such a high price when the website has quoted 10$ (650 rupees) checked a lot of other online shopping sites n all have it for 650 rupees only is the only site that’s selling it for 2k to 5k agent: Sorry for the trouble. We have forwarded your feedback to the concerned team internally. user: Let me knw what they say ? agent: The price that you see on the website is the best the seller is able to provide at this moment. (1/2) The feedback has been noted and shared internally. (2/2) user: Just checked looks like u have fixed the mistake that ur catalog team made by putting wrong price but have u found out why they did it agent: I understand your concern, It could be due to a technical glitch or human error. (½) We've noted your comments and have forwarded your feedback internally. (2/2) ### Response: Customer is complaining about the sudden price increase. Agent informed the customer that the pricing and offers are the decision of the sellers and also informed that he will pass the information to the concerned team.

user: >Sets auction for no foreign shipping >Gets a winning bid from Taiwan >Relists with same rule >Gets winning bid from Egypt Fix this agent: Hi! You'll want to go to My eBay > Account > Site Preferences, then select 'Edit' next to "Block buyers who". On the next 1/2 page, check the box "Buyers in locations to which I don't ship"; that's how bids block along w/ shipping rules. :) 2/2 user: Thanks, I will try that now. I thought just the no foreign shipping check would be enough. Will I be charged fees for relisted/unpaid bids? agent: So long as you're following the unpaid item case process ( any final value fees will be credited 1/3 back. When you need to relist an item standard insertion fees apply, but if you still have free-insertion listings left 2/3 in your monthly free listings promo (visible on your Selling page), then you won't need to worry about fees. :) 3/3 user: Doesn't seem to be a Site Preference option on the phone app. Even tried a link via their forum and it takes me to a basic summary page. 1/2 And when trying it on the phone browser even clicking Classic Site (desktop mode) it won't let me see any Site Preference option Found it via Desktop mode on the phone browser but was pretty difficult doing it this way. Will set that second option now. Thanks. agent: Glad you were able to find it - have a good evening!

Customer is enquiring about the fee on relisted/unpaid bids. Agent updated customer about the fee-listing promo.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: >Sets auction for no foreign shipping >Gets a winning bid from Taiwan >Relists with same rule >Gets winning bid from Egypt Fix this agent: Hi! You'll want to go to My eBay > Account > Site Preferences, then select 'Edit' next to "Block buyers who". On the next 1/2 page, check the box "Buyers in locations to which I don't ship"; that's how bids block along w/ shipping rules. :) 2/2 user: Thanks, I will try that now. I thought just the no foreign shipping check would be enough. Will I be charged fees for relisted/unpaid bids? agent: So long as you're following the unpaid item case process ( any final value fees will be credited 1/3 back. When you need to relist an item standard insertion fees apply, but if you still have free-insertion listings left 2/3 in your monthly free listings promo (visible on your Selling page), then you won't need to worry about fees. :) 3/3 user: Doesn't seem to be a Site Preference option on the phone app. Even tried a link via their forum and it takes me to a basic summary page. 1/2 And when trying it on the phone browser even clicking Classic Site (desktop mode) it won't let me see any Site Preference option Found it via Desktop mode on the phone browser but was pretty difficult doing it this way. Will set that second option now. Thanks. agent: Glad you were able to find it - have a good evening! ### Response: Customer is enquiring about the fee on relisted/unpaid bids. Agent updated customer about the fee-listing promo.

user: i asked for cashback at one of your stores, i've just checked my bank statement online & it doesn't appear to have come out agent: Hi there, did you receive cashback? The transactions won't show as separate, they'll show as 1. Mariya user: yes. the transaction is showing but not the cashback I don't know what my balance was at the time but I don't think it came out of my acc agent: The cashback will be in the same transaction as your payment to Sainsbury's. This will not be shown separately. Mariya user: well its just showing just the transactions which was just over £2.00 but I got the cashback the cashback was for £10 shall I send it in to head office or take to my nearest Sainsbury's store? agent: Which store was this in? Mariya user: in london. i don't live there but was there at the weekend so i don't what the area is called agent: Hi there, if you pop into store with it they'll be more than happy to help. Thanks, Mel.

Customer is complaining that no cashback as been added to his bank account. Agent updated that when they pop into store with it they will be more than happy to help.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i asked for cashback at one of your stores, i've just checked my bank statement online & it doesn't appear to have come out agent: Hi there, did you receive cashback? The transactions won't show as separate, they'll show as 1. Mariya user: yes. the transaction is showing but not the cashback I don't know what my balance was at the time but I don't think it came out of my acc agent: The cashback will be in the same transaction as your payment to Sainsbury's. This will not be shown separately. Mariya user: well its just showing just the transactions which was just over £2.00 but I got the cashback the cashback was for £10 shall I send it in to head office or take to my nearest Sainsbury's store? agent: Which store was this in? Mariya user: in london. i don't live there but was there at the weekend so i don't what the area is called agent: Hi there, if you pop into store with it they'll be more than happy to help. Thanks, Mel. ### Response: Customer is complaining that no cashback as been added to his bank account. Agent updated that when they pop into store with it they will be more than happy to help.

user: Hey can you guys maybe turn up the volume on the Edge channel? Can barely hear Top Gun.. 😂😎 agent: Hi Rob, are you having a problem with sound on all channels or just this one? user: Hi and thanks! Just The Edge channel. Mrs Doubtfire and Rush Hour 2 are fine.. lol agent: Can you check and see if this is happening on all TV's or just this one? user: Sure.. agent: Thanks user: Yes all tvs just the Edge channel though.. strange.. thanks anyway! agent: Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect. Let us know if that helps.

Customer asking to turn up the volume on the edge channel. Agent asking that having problems in all channels or just one channel and suggest to disconnect the coax from the back of the box and recoonect.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey can you guys maybe turn up the volume on the Edge channel? Can barely hear Top Gun.. 😂😎 agent: Hi Rob, are you having a problem with sound on all channels or just this one? user: Hi and thanks! Just The Edge channel. Mrs Doubtfire and Rush Hour 2 are fine.. lol agent: Can you check and see if this is happening on all TV's or just this one? user: Sure.. agent: Thanks user: Yes all tvs just the Edge channel though.. strange.. thanks anyway! agent: Disconnect the coax from the back of the box where it says FIOS TV IN, and then reconnect. Let us know if that helps. ### Response: Customer asking to turn up the volume on the edge channel. Agent asking that having problems in all channels or just one channel and suggest to disconnect the coax from the back of the box and recoonect.

user: couldn't get me to EWR, so I can't fly back to ORD... Nothing like $300 wasted and missing your dad's 70th surprise party. 😢 agent: I am really sorry to hear that, Ariel. We should get you going as soon as possible. *AFM user: I missed the party and seeing my dad. No choice but to go back to Chicago. agent: Please accept our sincere apology and commitment to serve you better in the future. *AFM user: Thank you. The staff I spoke with was wonderful. Its the urgency 2 back away from gate, 2 meet bloated KPIs, caused heartbreak. #FamilyFirst agent: You're welcome. We're happy to hear that our agent was able to help. *TJH user: WHAT!? Read the convo history. D staff, great to work with & I think they tried 2 help, but my problem wasnt solved & was caused by Delta. I would have been able to celebrate my father's 70th w him, if Delta had any forward thinking and didnt try to meet inflated departure KPIs. A day spent at the Detroit airport in tears & depression isnt how flying should B. Happy Birthday dad, Im sorry I couldnt spend it with you agent: I understand your disappointment. Disruptions to travel plans are frustrating especially when you're traveling for a special event. 1/2 *TJE I wish your experience had gone more smoothly and again apologize it did not. We hope to better serve you going forward. 2/2 *TJE

The customer is disappointed since he could not travel back to ORD since the Delta couldn't get him to EWR because of which he could not fly. The agent apologises and says that they will serve him better in the future.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: couldn't get me to EWR, so I can't fly back to ORD... Nothing like $300 wasted and missing your dad's 70th surprise party. 😢 agent: I am really sorry to hear that, Ariel. We should get you going as soon as possible. *AFM user: I missed the party and seeing my dad. No choice but to go back to Chicago. agent: Please accept our sincere apology and commitment to serve you better in the future. *AFM user: Thank you. The staff I spoke with was wonderful. Its the urgency 2 back away from gate, 2 meet bloated KPIs, caused heartbreak. #FamilyFirst agent: You're welcome. We're happy to hear that our agent was able to help. *TJH user: WHAT!? Read the convo history. D staff, great to work with & I think they tried 2 help, but my problem wasnt solved & was caused by Delta. I would have been able to celebrate my father's 70th w him, if Delta had any forward thinking and didnt try to meet inflated departure KPIs. A day spent at the Detroit airport in tears & depression isnt how flying should B. Happy Birthday dad, Im sorry I couldnt spend it with you agent: I understand your disappointment. Disruptions to travel plans are frustrating especially when you're traveling for a special event. 1/2 *TJE I wish your experience had gone more smoothly and again apologize it did not. We hope to better serve you going forward. 2/2 *TJE ### Response: The customer is disappointed since he could not travel back to ORD since the Delta couldn't get him to EWR because of which he could not fly. The agent apologises and says that they will serve him better in the future.

user: T1 I booked a flight with you, through I missed my flight due to an incident at Euston, Opodo say to get a refunds are only authorised + given by the airlines, ie you is this true? agent: We wouldn't be able to authorise the refund. It would be subject to their ticket rules. user: So basically, another fob off by ? is what you are saying? agent: We wouldn't even know what rules they applied to the ticket from here. user: Okay, so are you suggesting I go back to Opodo with this information? Or do who do I ring in your company about this? To quote T1 " we would like to inform you that refunds are only authorized and made by airlines. These rules come from the airlines where Opodo lacks of responsibility +> that any issue related to an irregularity in your flight is as a direct result of the airline. T2 To continue: " In these types of situations, you need to get in contact directly with the airline in question and they will be able assist you further in this matter." So, what would you in light of these suggest? Thanks for listening :) agent: Yes definitely Carrie as that is who you booked through We get this quite a lot. If they want a refund of this ticket they can request from their Virgin rep.

Customer missed his flight needs refund. Agent informs customer if he needs refund of his ticket they can request from their Virgin rep.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: T1 I booked a flight with you, through I missed my flight due to an incident at Euston, Opodo say to get a refunds are only authorised + given by the airlines, ie you is this true? agent: We wouldn't be able to authorise the refund. It would be subject to their ticket rules. user: So basically, another fob off by ? is what you are saying? agent: We wouldn't even know what rules they applied to the ticket from here. user: Okay, so are you suggesting I go back to Opodo with this information? Or do who do I ring in your company about this? To quote T1 " we would like to inform you that refunds are only authorized and made by airlines. These rules come from the airlines where Opodo lacks of responsibility +> that any issue related to an irregularity in your flight is as a direct result of the airline. T2 To continue: " In these types of situations, you need to get in contact directly with the airline in question and they will be able assist you further in this matter." So, what would you in light of these suggest? Thanks for listening :) agent: Yes definitely Carrie as that is who you booked through We get this quite a lot. If they want a refund of this ticket they can request from their Virgin rep. ### Response: Customer missed his flight needs refund. Agent informs customer if he needs refund of his ticket they can request from their Virgin rep.

user: Hi BA on flight BA0018 from incheon today and am not going to make bag check. Is there anyone i can contact to speed thru? agent: Hi, Luca. I've tried calling you, however the call is going straight to voicemail. Do you have a number I can reach you on? user: I’m not sure if i can receive calls in Korea, i have enabled all my roaming features if it’s now working. I can make a whatsapp phonecall if that is possible as that only uses data I have added a travel module so i should be able to make and receive calls now. Should be 07704 499073 just to double check agent: Hi, Luca. Thanks for your time on the phone today. I'm genuinely sorry I couldn't give you the assistance needed. I do hope you manage 1/2 to get through to your agent before your departure time. Many thanks. 2/2 user: Couldnt contact so I ditched the bottle of wine i had and managed to sprint through security and get to the gate in 20 minutes somehow. I would like to thank BA customer service though who were exceptional, especially at Incheon when i was a sweaty panicked mess. agent: We're really pleased to hear you made it, Luca. I'll pass your kind words on to the staff at Incheon.

Customer enquired about the flight and asked some contact details. Agent asked the customer details.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi BA on flight BA0018 from incheon today and am not going to make bag check. Is there anyone i can contact to speed thru? agent: Hi, Luca. I've tried calling you, however the call is going straight to voicemail. Do you have a number I can reach you on? user: I’m not sure if i can receive calls in Korea, i have enabled all my roaming features if it’s now working. I can make a whatsapp phonecall if that is possible as that only uses data I have added a travel module so i should be able to make and receive calls now. Should be 07704 499073 just to double check agent: Hi, Luca. Thanks for your time on the phone today. I'm genuinely sorry I couldn't give you the assistance needed. I do hope you manage 1/2 to get through to your agent before your departure time. Many thanks. 2/2 user: Couldnt contact so I ditched the bottle of wine i had and managed to sprint through security and get to the gate in 20 minutes somehow. I would like to thank BA customer service though who were exceptional, especially at Incheon when i was a sweaty panicked mess. agent: We're really pleased to hear you made it, Luca. I'll pass your kind words on to the staff at Incheon. ### Response: Customer enquired about the flight and asked some contact details. Agent asked the customer details.

user: I participated contest but Idid not found winners tobe announced anywhere. You said that winners will be announced on November 30 agent: We will certainly help you with the details, Hemanth. Could you please confirm which contest you are referring to so that we can assist accordingly? user: I think its oneplus 5T agent: For OnePlus 5T we haven't made any announcement yet. Kindly stay tuned to our website for further updates. user: Is there any winner announcement today for the contests you have put agent: We're working to get the winners list out soon. Kindly wait for the results to be declared; appreciate your patience. user: Thank you. Requesting you to display winner names on twitter agent: The winner's list will be shared on our page. Kindly visit our page to check the winner details once results are out.

Customer is enquiring about winners list of oneplus 5T. Agent informed the customer that to visit their page to check the winner details once results are out.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I participated contest but Idid not found winners tobe announced anywhere. You said that winners will be announced on November 30 agent: We will certainly help you with the details, Hemanth. Could you please confirm which contest you are referring to so that we can assist accordingly? user: I think its oneplus 5T agent: For OnePlus 5T we haven't made any announcement yet. Kindly stay tuned to our website for further updates. user: Is there any winner announcement today for the contests you have put agent: We're working to get the winners list out soon. Kindly wait for the results to be declared; appreciate your patience. user: Thank you. Requesting you to display winner names on twitter agent: The winner's list will be shared on our page. Kindly visit our page to check the winner details once results are out. ### Response: Customer is enquiring about winners list of oneplus 5T. Agent informed the customer that to visit their page to check the winner details once results are out.

user: Hi! Any reason why my flight for this afternoon is already delayed of 1hr20min? agent: Is it the VS1 you're due on Sara? user: Yes. agent: This is due to one of our aircraft being unexpectedly taken out of service Sara. We've tried to avoid a delay but unfortunately despite our best efforts it's been unavoidable. sorry for any inconvenience. user: Thank you for the explanation! With the delay, until what time the check-in will be open? agent: It will stay open until 60minutes before the new departure.

The customer is asking whether there is any reason why his @VirginAtlantic flight for that afternoon is already delayed of 1hr20min and asks with the delay, until what time the check-in will be open. The agent informs that the delay is due to one of their aircraft being unexpectedly taken out of service.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi! Any reason why my flight for this afternoon is already delayed of 1hr20min? agent: Is it the VS1 you're due on Sara? user: Yes. agent: This is due to one of our aircraft being unexpectedly taken out of service Sara. We've tried to avoid a delay but unfortunately despite our best efforts it's been unavoidable. sorry for any inconvenience. user: Thank you for the explanation! With the delay, until what time the check-in will be open? agent: It will stay open until 60minutes before the new departure. ### Response: The customer is asking whether there is any reason why his @VirginAtlantic flight for that afternoon is already delayed of 1hr20min and asks with the delay, until what time the check-in will be open. The agent informs that the delay is due to one of their aircraft being unexpectedly taken out of service.

user: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again. agent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account? user: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again. agent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance. user: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can’t afford to wait 30 days, being December and how important the account is. I’m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period? agent: Hmm, let’s try another approach. To get your account access back, please follow the steps on this link: user: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10. agent: Hmm. If that’s the case, let’s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference.

Customer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again. agent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account? user: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again. agent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance. user: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can’t afford to wait 30 days, being December and how important the account is. I’m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period? agent: Hmm, let’s try another approach. To get your account access back, please follow the steps on this link: user: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10. agent: Hmm. If that’s the case, let’s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference. ### Response: Customer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.

user: I am delayed at Preston but I need to catch my conection at Crewe. Help me ASAP agent: Hi there, if you do miss your connection, speak to station staff and they should validate your ticket for the next service. user: Can you tell me what the delay is? agent: Which service are you travelling on please? user: 14.58 from haymarket to Berkhamsted. Stuck in Preston. agent: I'm afraid this service is being held due to a person being hit by a train at Harrow & Wealdstone. user: What happens when i get to Crewe cos obviously all the trains are messed up now, what happens now with my paid seat ? agent: This should then be moved onto the next available service. You can claim for the delay by visiting the train operators website.

Customer is asking for the help that he is delayed at Preston but he need to catch his connection at crewe. Agent updated that to claim for the delay by visiting the train operators website.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am delayed at Preston but I need to catch my conection at Crewe. Help me ASAP agent: Hi there, if you do miss your connection, speak to station staff and they should validate your ticket for the next service. user: Can you tell me what the delay is? agent: Which service are you travelling on please? user: 14.58 from haymarket to Berkhamsted. Stuck in Preston. agent: I'm afraid this service is being held due to a person being hit by a train at Harrow & Wealdstone. user: What happens when i get to Crewe cos obviously all the trains are messed up now, what happens now with my paid seat ? agent: This should then be moved onto the next available service. You can claim for the delay by visiting the train operators website. ### Response: Customer is asking for the help that he is delayed at Preston but he need to catch his connection at crewe. Agent updated that to claim for the delay by visiting the train operators website.

user: Miza, this issue still not resolved, please assist asap, departure next week, thanks agent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar user: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved agent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza user: I hope it cn be done, I wasting too much time on tis agent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar user: OK, as long as, u can fixed, I m OK.. agent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar

Customer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Miza, this issue still not resolved, please assist asap, departure next week, thanks agent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar user: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved agent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza user: I hope it cn be done, I wasting too much time on tis agent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar user: OK, as long as, u can fixed, I m OK.. agent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar ### Response: Customer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.

user: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that agent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed & addressed. user: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion. agent: As checked your concern has been discussed & addressed by our team. Rgds, Amit user: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers agent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed & addressed.Regards,HItesh user: the issue is not solved. dont charge me extra agent: Apologies for the trouble. We wish to affirm that your concern has been discussed & addressed. user: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved agent: Dear Prasanna, We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali user: how long should i wait agent: We are working on this to get it resolved at the earliest. Please bear with us for some time.

Customer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that agent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed & addressed. user: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion. agent: As checked your concern has been discussed & addressed by our team. Rgds, Amit user: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers agent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed & addressed.Regards,HItesh user: the issue is not solved. dont charge me extra agent: Apologies for the trouble. We wish to affirm that your concern has been discussed & addressed. user: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved agent: Dear Prasanna, We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali user: how long should i wait agent: We are working on this to get it resolved at the earliest. Please bear with us for some time. ### Response: Customer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.

user: where is Red Velvet’s new Album :( Peek-A-Boo agent: Hey! Fingers crossed we'll be able to have it soon, but there's info about Spotify content here: /DF user: Thanks! I’ll do my best to wait! agent: No worries! If you need anything else, just shout 🙂/DF user: Also, I am from Holland and there is a special deal for Students, the price for premium month is 5 euro. I pay 10 euro each month. Can I change it? And can I link my ideal for it? Because they only accept Creditcard for it.. agent: At the moment the student discount is not payable with iDeal, but we'll pass your feedback on that its something you'd like to see. Sorry for any inconveniences /DF user: It’s lowkey crazy, because Holland never pays with credit cards, everyone uses iDeal, most of them are students like me. agent: We can see how that’d be handy. Thanks for taking the time to reach out – your feedback's been noted 📝 /DF

Customer inquires about iDeal student offer. Agent informs customer that his feedback is being noted.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: where is Red Velvet’s new Album :( Peek-A-Boo agent: Hey! Fingers crossed we'll be able to have it soon, but there's info about Spotify content here: /DF user: Thanks! I’ll do my best to wait! agent: No worries! If you need anything else, just shout 🙂/DF user: Also, I am from Holland and there is a special deal for Students, the price for premium month is 5 euro. I pay 10 euro each month. Can I change it? And can I link my ideal for it? Because they only accept Creditcard for it.. agent: At the moment the student discount is not payable with iDeal, but we'll pass your feedback on that its something you'd like to see. Sorry for any inconveniences /DF user: It’s lowkey crazy, because Holland never pays with credit cards, everyone uses iDeal, most of them are students like me. agent: We can see how that’d be handy. Thanks for taking the time to reach out – your feedback's been noted 📝 /DF ### Response: Customer inquires about iDeal student offer. Agent informs customer that his feedback is being noted.

user: can’t use this iCloud back up on my iPhone X why help agent: We'd be happy to get to the bottom of this with you. To begin, can you tell us what version of iOS you're using on your iPhone X. If you need help to find it, check this out: user: iOS 11.1.2 agent: Thanks. Can you tell us what happens when you try to restore that iCloud backup to your iPhone X? user: Nothing because that back up isn’t there agent: OK, let's continue to look further into this in DM: user: Fixed agent: We're glad to hear this is resolved. Reach out anytime!

Customer is unable to use iCloud backup on his iphone X. Agent informs to look further into DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can’t use this iCloud back up on my iPhone X why help agent: We'd be happy to get to the bottom of this with you. To begin, can you tell us what version of iOS you're using on your iPhone X. If you need help to find it, check this out: user: iOS 11.1.2 agent: Thanks. Can you tell us what happens when you try to restore that iCloud backup to your iPhone X? user: Nothing because that back up isn’t there agent: OK, let's continue to look further into this in DM: user: Fixed agent: We're glad to hear this is resolved. Reach out anytime! ### Response: Customer is unable to use iCloud backup on his iphone X. Agent informs to look further into DM.

user: TMo is employing bait-n-switch practices. Untrustworthy and breach of contact. Limiting abroad LTE data. agent: I want to work with you to provide you with complete peace of mind. I'm eagerly awaiting your reply to my DM. *SamanthaCassidy user: No. We can discuss in public. Nothing to hide. You break a contract. You use bait-n-switch practices. What else to clarify? Untrustworthy! agent: I want to get you information specific to your account. I value your privacy above all! Lets talk in DM. *SamanthaCassidy user: No. Again, customers need to know that you are violating contracts. Nothing to discuss. Your practices should be reviewed by the agent: Thank you so much for your feedback! We appreciate your time and value your privacy. 1/3 *SamanthaCassidy If you would like to review our privacy practices, you can check this link out for me 2/3 *SamanthaCassidy If you have any further questions, feel free to DM me anytime at 3/3 *SamanthaCassidy

Customer is accusing of violating the privacy contracts and suggests to review it. Agent sates to check a link if want to review the privacy practices.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: TMo is employing bait-n-switch practices. Untrustworthy and breach of contact. Limiting abroad LTE data. agent: I want to work with you to provide you with complete peace of mind. I'm eagerly awaiting your reply to my DM. *SamanthaCassidy user: No. We can discuss in public. Nothing to hide. You break a contract. You use bait-n-switch practices. What else to clarify? Untrustworthy! agent: I want to get you information specific to your account. I value your privacy above all! Lets talk in DM. *SamanthaCassidy user: No. Again, customers need to know that you are violating contracts. Nothing to discuss. Your practices should be reviewed by the agent: Thank you so much for your feedback! We appreciate your time and value your privacy. 1/3 *SamanthaCassidy If you would like to review our privacy practices, you can check this link out for me 2/3 *SamanthaCassidy If you have any further questions, feel free to DM me anytime at 3/3 *SamanthaCassidy ### Response: Customer is accusing of violating the privacy contracts and suggests to review it. Agent sates to check a link if want to review the privacy practices.

user: what is your policy on swipe and sign cards. As I have been refused twice! Even tho was told via your fb page I could. agent: Hi Sallyann - we do accept both Visa/Mastercard gift cards - Raj user: Hi there. Please can you tell them at my local store that. The keep refusing. And said h.o. said they don't. Please help. I could not get any shopping. It's the only means I have to buy some right now and i always shop at Morrison's. Thanks x agent: hey Sally, please confirm the Store you visit so I can look into this - Taz user: Hi there it was willenhall west midlands branch. The lady said she called head office and they said no. But I don't think she did. Thanks x agent: Hey Sallyann, I've just been speaking to our Duty manager Donna who's now aware we accept these. Be sure to ask 1/2 for a member of the Management Team if there's any issues going forwards :) - Taz 2/2

The customer is asking for the policy of the swipe and sign cards as its been refused twice for him from the store. Agent is asking for store details the customer visits and added that that they do accept the Visa/Mastercard gift cards.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what is your policy on swipe and sign cards. As I have been refused twice! Even tho was told via your fb page I could. agent: Hi Sallyann - we do accept both Visa/Mastercard gift cards - Raj user: Hi there. Please can you tell them at my local store that. The keep refusing. And said h.o. said they don't. Please help. I could not get any shopping. It's the only means I have to buy some right now and i always shop at Morrison's. Thanks x agent: hey Sally, please confirm the Store you visit so I can look into this - Taz user: Hi there it was willenhall west midlands branch. The lady said she called head office and they said no. But I don't think she did. Thanks x agent: Hey Sallyann, I've just been speaking to our Duty manager Donna who's now aware we accept these. Be sure to ask 1/2 for a member of the Management Team if there's any issues going forwards :) - Taz 2/2 ### Response: The customer is asking for the policy of the swipe and sign cards as its been refused twice for him from the store. Agent is asking for store details the customer visits and added that that they do accept the Visa/Mastercard gift cards.

user: What is going on with the website .... literally going back and fore - to chose a store - check out - back to chose a store 😡😡😡 driving me insane! agent: Hi, I am sorry for that, can I help you locate an item? Parm user: I have my trolley ready to be checked out but it keeps going between the two screens I’ve had the same problem on my tablet app, tablet website & my phone. Will now try on the laptop. agent: Oh no that's sucks, have you tried a different browser ~ Matt user: I’ve now tried on the laptop but it is doing the same thing. agent: Oh no :( I get this reported can you try again later please ?~ Matt

Customer is complaining about the website literally going back and fore. Agent updated that they had reported it and get back to them after a while.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: What is going on with the website .... literally going back and fore - to chose a store - check out - back to chose a store 😡😡😡 driving me insane! agent: Hi, I am sorry for that, can I help you locate an item? Parm user: I have my trolley ready to be checked out but it keeps going between the two screens I’ve had the same problem on my tablet app, tablet website & my phone. Will now try on the laptop. agent: Oh no that's sucks, have you tried a different browser ~ Matt user: I’ve now tried on the laptop but it is doing the same thing. agent: Oh no :( I get this reported can you try again later please ?~ Matt ### Response: Customer is complaining about the website literally going back and fore. Agent updated that they had reported it and get back to them after a while.

user: Normally one would also get chips with the queso.....??? agent: You got an empty bag? -Zach user: I got a bag with queso in it then had to go buy Tostitos to eat the queso with Honest mistake haha Just really wanted those chips lol agent: Did you order chips initially? -Zach user: Being a chef I'm pretty sure queso comes with chips, but yes I did order chips and queso....is that a real question? ? I guess next time I'll make sure I specify that I would also like chips with my chips and queso I still want to know if that was a serious question if I ordered chips injitially haha agent: You could definitely order it on its own...just checking. Let a manager know or contact us here:

Customer is complaining about the food service provided like chips was not served with queso. Agent updated that the customer needs to order specifically.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Normally one would also get chips with the queso.....??? agent: You got an empty bag? -Zach user: I got a bag with queso in it then had to go buy Tostitos to eat the queso with Honest mistake haha Just really wanted those chips lol agent: Did you order chips initially? -Zach user: Being a chef I'm pretty sure queso comes with chips, but yes I did order chips and queso....is that a real question? ? I guess next time I'll make sure I specify that I would also like chips with my chips and queso I still want to know if that was a serious question if I ordered chips injitially haha agent: You could definitely order it on its own...just checking. Let a manager know or contact us here: ### Response: Customer is complaining about the food service provided like chips was not served with queso. Agent updated that the customer needs to order specifically.

user: I'm trying to play dl games I bought on my PS3 n it's saying the licensing needs update n the store under maintenance wtd? agent: Here to assist! Please power cycle your network devices and try again: user: I did that and I can search the Internet but the ps store says it's undergoing maintenance, is it or is my ps3 messed up after I updated it agent: Thank you for clarify. We suggest to deactivate and reactivate your PS3 system, More details are here: user: I just did that I still have no access to the PlayStation store , I can play my other games but not my ps1 games on my system And I appreciate the help so far agent: Hi There! You can find the PS1 and PS2 games available for PS3 on the following link: user: Yea but I have the games downloaded on my system and I can't play them because ps store is not working on my system that's the issue agent: In the main menu please go to PSN> PS Store and delete it from there, then re-install it. user: That worked thank you agent: You are welcome! Tweet us back anytime user: I have the ps store but I have legacy of kain soul reaver I can't play it but its in the store and it's saying I have to update the license agent: Let's look into that. Please make sure you are following us, so we can assist you better via a Direct Message. user: Ok thanks agent: You are welcome. Thanks for the follow. Please check your DM's for further instructions.

Customer complains that he is unable to play the games which he bought on ps3 which says that licensing needs update and ps store is undergoing maintenance. Agent provided some details to be followed and ask to check DM for further instructions.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm trying to play dl games I bought on my PS3 n it's saying the licensing needs update n the store under maintenance wtd? agent: Here to assist! Please power cycle your network devices and try again: user: I did that and I can search the Internet but the ps store says it's undergoing maintenance, is it or is my ps3 messed up after I updated it agent: Thank you for clarify. We suggest to deactivate and reactivate your PS3 system, More details are here: user: I just did that I still have no access to the PlayStation store , I can play my other games but not my ps1 games on my system And I appreciate the help so far agent: Hi There! You can find the PS1 and PS2 games available for PS3 on the following link: user: Yea but I have the games downloaded on my system and I can't play them because ps store is not working on my system that's the issue agent: In the main menu please go to PSN> PS Store and delete it from there, then re-install it. user: That worked thank you agent: You are welcome! Tweet us back anytime user: I have the ps store but I have legacy of kain soul reaver I can't play it but its in the store and it's saying I have to update the license agent: Let's look into that. Please make sure you are following us, so we can assist you better via a Direct Message. user: Ok thanks agent: You are welcome. Thanks for the follow. Please check your DM's for further instructions. ### Response: Customer complains that he is unable to play the games which he bought on ps3 which says that licensing needs update and ps store is undergoing maintenance. Agent provided some details to be followed and ask to check DM for further instructions.

user: Hey your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery "to room of your choice" for agent: Hi is there anything i can help you with? - Emily user: Yeah I had a double bed and mattress delivered and dumped in my hall The two burly delivery guys said they don't take upstairs agent: It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily user: So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? It's very misleading agent: I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott user: I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet agent: Do you have an order number you can DM me, please? - Scott

Customer is complaining about the delivery agents for not taking the bed/mattress upstairs and says the website is misleading. Agent states if they are not insured to take the items upstairs and requests for the order number for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery "to room of your choice" for agent: Hi is there anything i can help you with? - Emily user: Yeah I had a double bed and mattress delivered and dumped in my hall The two burly delivery guys said they don't take upstairs agent: It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily user: So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? It's very misleading agent: I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott user: I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet agent: Do you have an order number you can DM me, please? - Scott ### Response: Customer is complaining about the delivery agents for not taking the bed/mattress upstairs and says the website is misleading. Agent states if they are not insured to take the items upstairs and requests for the order number for further assistance.

user: I booked my flights with city bookers on a BA flight. How can I manage my booking? agent: Your booking agent should have given you an airline record locator or PNR, Adam. if this isn't on your documentation please contact your booking agent to request this. user: I have it now sarah. The required amendments have been made. Quick response too - cheers! agent: That's great, Adam. We look forward to welcoming you on board. user: Is food and drink all inclusive as with Emirates? agent: Which flight will you be travelling on, Adam? We'll let you know what to expect on board that flight. user: Dubai to London then London to Newcastle return. agent: Hi Adam, food and drink are free on the long haul flights. If you're travelling in Club Europe, it'll also be free on the domestic flights, however, if you're in Euro Traveller, food and drink would need to be purchased.

The customer is asking how to manage his bookings. The agent updated that booking agent should have given them an airline record locator or pnr.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I booked my flights with city bookers on a BA flight. How can I manage my booking? agent: Your booking agent should have given you an airline record locator or PNR, Adam. if this isn't on your documentation please contact your booking agent to request this. user: I have it now sarah. The required amendments have been made. Quick response too - cheers! agent: That's great, Adam. We look forward to welcoming you on board. user: Is food and drink all inclusive as with Emirates? agent: Which flight will you be travelling on, Adam? We'll let you know what to expect on board that flight. user: Dubai to London then London to Newcastle return. agent: Hi Adam, food and drink are free on the long haul flights. If you're travelling in Club Europe, it'll also be free on the domestic flights, however, if you're in Euro Traveller, food and drink would need to be purchased. ### Response: The customer is asking how to manage his bookings. The agent updated that booking agent should have given them an airline record locator or pnr.

user: I really wish would get its act together and let me have the service I pay for before I find a new cell service. agent: Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS user: No, everyone with Sprint in our house has service issues. And these problems have been going on for well over a year. So over it! Not only do we have the issues at home, but also out in major parts of town. My service is so shitty that it won't even send these tweets. Ugh!!!!!!! ! agent: Allow me to assist. Please send us a Direct Message, so that we can further assist you. -AS user: I would love to send a DM if I had enough service to do so but I do not. agent: Hi there, this is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM

Customer is complaining about the poor service. Agent request to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I really wish would get its act together and let me have the service I pay for before I find a new cell service. agent: Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS user: No, everyone with Sprint in our house has service issues. And these problems have been going on for well over a year. So over it! Not only do we have the issues at home, but also out in major parts of town. My service is so shitty that it won't even send these tweets. Ugh!!!!!!! ! agent: Allow me to assist. Please send us a Direct Message, so that we can further assist you. -AS user: I would love to send a DM if I had enough service to do so but I do not. agent: Hi there, this is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM ### Response: Customer is complaining about the poor service. Agent request to DM for further assistance.

user: Wells Fargo totally wins the most disgusting bank ever. agent: Saw your tweet, Jialing. What happened to make you think this way about us? user: 5 days ago it showed no pending transaction and seemed like I had enough balance so I paid my credit card then next day my balance turned into -175. That was my first overdraft I do admit it was my fault. I am not good at tracking my balance at all. Bt it happened again yesterday I paid off and I didn't spend any money after that and it was being no pending transaction everything is in post transaction for days and last night I was -34 again! Then I found out it's one transaction which was in post transaction for days and it made me overdraft again. So why u guys put that in post transaction but not in pending? Do I have more transaction which is invisible like this? agent: Let me research your fee concern further, Jialing. In a DM, please provide me your full name, phone number, and address (no account numbers). user: thank u im going to a local bank agent: We want to address your concern and connect to provide support, Jialing. Please DM the previously requested information.

Customer is complaining about false debits from his credit card. Agent requests for the name, phone number and address for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Wells Fargo totally wins the most disgusting bank ever. agent: Saw your tweet, Jialing. What happened to make you think this way about us? user: 5 days ago it showed no pending transaction and seemed like I had enough balance so I paid my credit card then next day my balance turned into -175. That was my first overdraft I do admit it was my fault. I am not good at tracking my balance at all. Bt it happened again yesterday I paid off and I didn't spend any money after that and it was being no pending transaction everything is in post transaction for days and last night I was -34 again! Then I found out it's one transaction which was in post transaction for days and it made me overdraft again. So why u guys put that in post transaction but not in pending? Do I have more transaction which is invisible like this? agent: Let me research your fee concern further, Jialing. In a DM, please provide me your full name, phone number, and address (no account numbers). user: thank u im going to a local bank agent: We want to address your concern and connect to provide support, Jialing. Please DM the previously requested information. ### Response: Customer is complaining about false debits from his credit card. Agent requests for the name, phone number and address for further assistance.

user: Please help me out here. I have tried pretty much everything to fix this. agent: Let's investigate this further. Which Windows version are you using? Were there changes made to your device prior to this issue? user: I'm running Windows 10, 32 bit version 1709. It was the update from the latest version of 1703 which did this. Everything was working fine prior to the update. Also, whenever I unplug my external USB hard drive I get this message. agent: Kindly check out Jessen P's answer regarding your concern with the said error message when unplugging your external hard drive. Here's the link: Let us know how it goes. user: No luck, I have zero access to the hardware troubleshooter, and the drive works fine on my other PC. agent: Oh no! If that's the case, it'd be best if you contact our Answer Desk team for further assistance. Click here: Hi! Just checking back on you. Were you able to contact our Answer Desk team? We'd love to heat from you! Help us improve our support by clicking this link:

Customer is requesting to help with issue which they have done everything to try fixing it. Agent updates that it will be best if they contact their Answer Desk team for further assistance with the given link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please help me out here. I have tried pretty much everything to fix this. agent: Let's investigate this further. Which Windows version are you using? Were there changes made to your device prior to this issue? user: I'm running Windows 10, 32 bit version 1709. It was the update from the latest version of 1703 which did this. Everything was working fine prior to the update. Also, whenever I unplug my external USB hard drive I get this message. agent: Kindly check out Jessen P's answer regarding your concern with the said error message when unplugging your external hard drive. Here's the link: Let us know how it goes. user: No luck, I have zero access to the hardware troubleshooter, and the drive works fine on my other PC. agent: Oh no! If that's the case, it'd be best if you contact our Answer Desk team for further assistance. Click here: Hi! Just checking back on you. Were you able to contact our Answer Desk team? We'd love to heat from you! Help us improve our support by clicking this link: ### Response: Customer is requesting to help with issue which they have done everything to try fixing it. Agent updates that it will be best if they contact their Answer Desk team for further assistance with the given link.