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INTERVENTION SPECIALIST TEACHER OF MATH AND LANGUAGE ARTS Objective To gain the position as the resource room teacher at Howell Township Public Schools. Summary of Qualifications Demonstrated ability to design developmentally appropriate lessons and activities allowing integration of all learning styles. Highly educated in differentiated classrooms. Determined to maximize the educational achievement of each student. Trained in Developmental Reading Assessments, Common Core Standards, Standard Solutions, Wonders, Anti-Bullying. Hard-working and organized. Knowledge and respect for all students and parental rights. Professional leadership and management skills. Excellent technology skills (Word, Powerpoint, Smart Notebook, Achieve3000). Dedicated to continuous professional development. Experience Intervention Specialist Teacher of Math and Language Arts October 2013 to May 2014 Company Name － City , State Identified students with substantial academic difficulties through evaluation using Developmental Reading Assessments and consultation with staff members of referred students. Developed differentiated lessons plans, and selected appropriate instructional materials to reach individualized student goals. Developed and implemented creative lessons with clear objectives linked to the common core that incorporated differentiated instruction. Attended and gained knowledge at numerous in-services. Improved overall lexiles and test scores. Facilitated group lessons dependent on student reading levels determined by running record assessments. Evaluated student growth through progress monitoring of formal and informal assessments. Instructed students in accordance with schedules previously devised. Enhanced lessons using Smart Board technology and computers. Assessed on a regular basis, objectives students have set for themselves. Led a basic skills class of 5-7 students at a time out of 37. Conducted small group and individual classroom activities with students based on differentiated learning needs. 2nd Grade Replacement Teacher January 2013 to August 2013 Company Name － City , State implemented positive behavior management using the color system. Developed clear objectives for students and parents for all lessons and activities. Designed differentiated common core lesson plans and activities to meet the needs of all learners. Enhanced lessons using Smartboard technology, I-Pads, and computer lab. Assessed student growth through informal and formal assessments. Developed lessons in accordance to student reading levels determined by quarterly running record testing. Maintained positive collaboration and communication with parents through weekly newsletters, weekly student progress updates, emails, and conferences. Attended in-services and staff meetings, maintaining strong relationships with fellow staff and administrators. Student Teacher Grade 1 Inclusive Classroom September 2012 to December 2012 Company Name － City , State Established and communicated clear objectives for all lessons, units and projects to both students and parents. Enhanced lessons using Smart Board technology and computers. Promoted language development skills through reading and storytelling. Encouraged students to be understanding of others. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education, Certifications, Endorements Bachelor of Arts : Psychology , December 2012 Georgian Court University － City , State GPA: Cum Laude Coursework in Psychology and Sociology Coursework in Intercultural and Group Communication Coursework in Educational Psychology NJ Teacher Certification : Elementary Education (K-6) , 2012 Georgian Court University － City , State Emphasis in Child Development Coursework in Professional Development in Reading Education in Reading training Technology in the classroom Honors: Cum Laude/ Dean's Scholar GPA: 3.61 Endorsement : Teacher of Students with Disabilities , 2012 Georgian Court University － City , State Coursework in Assessment and Instruction of Students with Disabilities Child and Early Adolescent Development Inclusive Education Associate of Arts : Education , 2009 Brookdale Community College － City , State Associate of Applied Science : Fashion Merchandising , 2007 Brookdale Community College － City , State Nicole Harrison Peters 732-513-7727 Nic_Harrison@aol.com | ARTS |
DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SCRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards. Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project. Highlights ASP.Net, C#, JavaScript, jQuery, VB.Net, C, C++, Java Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls : Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Professional Experience Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016 Company Name － City , State Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications. Projects: Atlas: Description: This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day. Responsibilities: Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task. Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application. Integrated Open Source HTML text editor CKEditor into the website. Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations. Used role based authorization for various pages. The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files. Responsilities: Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students. Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students. Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages. Modified the structure of database to login. Used Redgate SQL Compare to copy the data from database from dev server to test sever. Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies. AppInventory: Description: The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts. Responsibilities: Entity Framework was used using Database first approach. LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data. Console Application to import the data from CSV files to populate them into the system. Automatic logout when user is idle for a specified time by using session parameters and JavaScript. Used client side validations, onbeforeunload and onunload events in Javascript. Worked on agile environment. Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT. GoAdmin: Description: GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services). Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages. Filtering of the data of listview based on the role. Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database. Modified the existing webservices like SocialSpirit, News webservices, Events web and windows services. Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation. Mizzou Checkout: The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules. Responsibilities: Used Smpt server to send emails Developed C# Class Library to import the data from the CSV file to system LIM Service for late fee assessment Access to page based on the role (Role based authentication) Personalized Email for Outlook: The goal of the project to give students to customize their outlook email. Education Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65 Skills ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, , Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website | INFORMATION-TECHNOLOGY |
BUSINESS DEVELOPMENT SPECIALIST Summary Retirement Benefits Specialist with over 10 years experience administering benefits for large corporations and government employees, delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees I assist. Have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population. Highly detailed and self motivated who is detail oriented and well organized. Experience Business Development Specialist Apr 2016 to May 2016 Company Name － City , State Contacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction. Cashier/Office Support Staff Apr 2015 to Feb 2016 Company Name － City , State Assisted customers with purchases, maintained daily deposits, dispersed trucks to surplus pick up requests through. SPMS system, maintained inventory , answered incoming calls, researched any inventory items and their disposal. Maintained departmental purchase files as well as daily receipts and pick up requests. Data Collection Interviewer Mar 2015 to Apr 2015 Company Name － City , State The survey examines access to the health system, health status, and health determinant characteristics of Ohio's Medicaid program for Medicaid eligible and non Medicaid populations. Made outbound calls to respondents to conduct social science survey using a script, and adding the data collected from the respondents into computer system while speaking to the respondent.. Retirement Case Administrator Oct 2013 to Sep 2014 Company Name － City , State Conducted benefits administration for 2-300 benefit-eligible employees. Obtained missing information when needed from companies HR Departments and verified data if necessary as well. Addressed inquires from employees regarding retirement process and eligibility issues. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding retirement and resolved any issues. Contacted HR for any discrepancies in salary or other benefit driven data. Benefits Counselor Apr 2008 to Mar 2013 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits. Assisted HR departments with information regarding eligibility and required documentation needed to process. Built customer loyalty by placing follow-up calls for customers who reported pension issues. Explained human resources policies and procedures to all employees. Assisted customer service with inbound and outbound calls regarding all retirement inquiries. 2 years in a row increased employee participation in the North Carolina State Employees Combined Campaign. Retirement Benefits Processor Oct 2007 to Mar 2008 Company Name － City , State Reviewed federal and state laws to confirm and enforce company compliance. Conducted benefits administration for benefit-eligible employees. Processed pension and 401K payouts and balanced reports daily. Requested any missing documents if needed before processing. Contacted HR if necessary for any status change required documentation. Customer Service Representative Oct 2006 to Oct 2007 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion in call center environment. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Strictly adhered to federal and state guidelines for release of information. Processed applications, payments, corrections, enrollment and endorsements. Researched coverage and premium options and supplied clients with the best coverage available. Retirement Benefits Counselor Aug 2003 to Aug 2006 Company Name － City , State Conducted benefits administration for up to 100 benefit-eligible employees of IBM until payments began. Reviewed federal and state laws to confirm and enforce company compliance. Answered employee questions regarding their pension and health insurance benefits and resolved any issues. Explained human resources policies and procedures to all employees. Contacted HR departments when necessary for any additional information if needed. Within my first year with Fidelity Investments I was awarded the Outstanding Customer Service Award for my work in the Health and Welfare research and resolution project. HR Generalist May 2003 to Jul 2003 Company Name － City , State Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Assisted customer service with inbound and outbound calls regarding all HR inquiries. Worked on 401(k). administration,FMLA and workers' compensation claims and benefits. Assisted HR departments with eligibility questions,rules and regulations as well as status of previous inquiries.. Senior Benefits Specialist May 1997 to Mar 2002 Company Name － City , State Worked on 401(k) administration,pension and health insurance benefits for several Fortune 500 companies. Assisted customer service with inbound and outbound calls regarding benefits. Reviewed federal and state laws to confirm and enforce company. compliance. Conducted benefits administration for benefit-eligible employees benefits. Contacted various HR departments to verify eligibility as well as any status changes. Education Associate of Science , Science Aug 1979 Louisburg College － City , State , US Science Skills Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone | BUSINESS-DEVELOPMENT |
SALES Summary Passionate Marketing Manager leveraging expertise program management, sales enablement, and brand awareness to deliver lucrative results for rapid-growth corporations. Identifies long-term opportunities to produce high-impact ROI and increase customer outreach with cost-centric solutions. Highlights Strategic Campaign Management ●Lead Generation Marketing Communications ● Partner Programs Program & Project Management Sales Enablement Email, Web, & Print Content Account Management Experience Sales November 2014 to Current Company Name － City , State Maintaine knowledge of current menu items, ingredients and preparation methods. Deliver exceptional service by greeting and serving guests in a timely, friendly manner. Suggest additional items to guests to increase restaurant sales. Skillfully anticipate and address guests service needs. Effectively communicate with kitchen staff regarding guest allergies, dietary needs and other special requests. Marketing Manager (Contract) April 2012 to November 2014 Company Name － City , State ●Create, deliver, and optimize marketing materials including; data sheets, website, and other collateral. ● Develop messaging that is supportive of and consistent with marketing strategies. ● Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising while updating and maintaining research database. ● Deliver social media campaigns via Hubspot to LinkedIn, Twitter, Facebook, Spiceworks and email. ● Manage event logistics for tradeshows, conferences and sales meetings to meet budget requirements. ● Proactively work with vendors to process expenditure requests and approvals. ● Develop marketing communications campaigns and project management of activities. ● Manage delivery of press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, and social media content. ● Created a strategic demand generation plan targeting various industries; Healthcare, Public Safety, Utilities, Retail, Manufacturing, Construction and other market segments. Developed strategies for digital marketing campaigns including; SEM, Google Ads and Ad-words, content syndication, blogging, webinars and email campaigns to generate opportunities for sales. Managed marketing automation systems to support campaign execution (Microsoft CRM Dynamics, TreeHouse, and Google Analytics) and measure effectiveness of each campaign to drive ongoing investment decisions. ● Measured demand generation performance against revenue goals and effectively delivered reporting metrics to marketing and sales leadership to ensure all lead scoring and nurture programs are continually optimized. ● Collaborate with multiple stakeholders including: Global Managers, Channel Marketing, Marketing Ops, Sales, and Product Marketing to analyze sales objectives, sales qualified leads (SQL) and improve demand creation strategies. ● Managed team responsible for graphics, analytics, web maintenance, email marketing, lead nurturing, creative services and webinars. ● Managed and negotiated with all vendors and co-manage a 1.5 million dollar marketing budget for the company. Outbound Marketing Manager January 2011 to March 2012 Company Name － City , State ●Successfully launched Juniper OEM go-to-market (GTM) plans that expanded the end to end solution of Dell's networking portfolio. ● Created marketing communication plans and implemented procedures to streamline processes to ensure close coordination of parties involved for each product launch, including departments working in silos. ● Devised a product launch tracking system for specific product lines and administered effective collaboration with core launch team. Facilitated weekly meetings with Juniper and Dell core staff to ensure smooth flow of communication across all business units by monitoring and reporting delays and issues to senior staff. ● Executed editorial strategy and content of Dell's Networking Communications, which included newsletters, SharePoint networking collaboration website, product sales training, and internal marketing campaigns. Marketing Programs Manager February 2008 to December 2011 Company Name － City , State ●Partnered with global managers in executing strategic campaigns and provided sales teams with product messaging and value propositions. ● Administered channel partner activities including; editorial calendar, web pages, email and quarterly newsletters. ● Managed all in-house product sales training videos by applying adeptness and experience in Saba LMS and Camtasia VOD system; including all recording, edition, HTML pages and uploading to training site. ● Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, surveys, and event metrics. ● Delivered monthly announcements to more than 5,000 Ericsson employees, partners, and updates to website. ● Developed and implemented automated systems for various databases and logistics that optimized the distribution list from 1,200 to 5,300 within six months while minimizing manual labor and margin of error. ● Successfully developed and managed a pod-casting program titled "IP Talk Radio" that generated company wide attention from all levels of Ericsson and increased website traffic by 65% in one quarter. ● Built and managed portfolio of marketing initiatives including KPIs, budgeting, campaign tracking and analysis using Salesforce.com and Marketo. ● Managed online metrics for the internal website and raised awareness by 209% to 5,500 Ericsson employees. Marketing Consultant March 2002 to January 2008 Company Name － City , State ●Managed internal and external web content, web development, ecommerce payment gateways, and Content Management Systems (CMS) for 80% of my clients. ● Created strategic marketing plans for go-to-market campaigns, focusing on Google Ad and Adwords. ● Conducted market analysis to better focus marketing tactics on the proper target market; thus, expanding market awareness and increasing online sales by 35% within three months. ● Produced various marketing materials for products and services, such as video testimonials, case studies, advertisements, brochures, newsletters, email campaigns, and partner programs. Program Manager January 2000 to January 2002 Company Name － City , State Affiliate Marketing Manager, Nationwide Territory January 1998 to January 2000 Company Name － City , State Channel Sales Account Manager, North-West Territory January 1995 to January 1998 Company Name － City , State Education Bachelor of Science : Marketing , 1994 California State University Northridge － City , State , US Skills MS Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Visio, LMS, Centra, Digital Marketing, MailChimp, Webtrends, TreeHouse PRM, MS Dynamics, Salesforce.com, Hubspot, Marketo, Vertical Response, Photoshop, Dreamweaver, TeamSite CMS, Citrix, Social Media; LinkedIn, Facebook, and Twitter | SALES |
NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER Objective Looking for employment in an Environmental Engineering position that will help further my career while bringing my experience and education to the company as well. Summary A result driven, diligent and highly accomplished professional with curiosity and creativity about the environment possessing over 12 years experiences in Environmental Science, develop solutions to resolve environmental problems; taken part in water pollution control, water recycling, biological waste disposal, and public health issues; participated in the design of aquaculture wastewater treatment systems; experienced in laboratory operations and safety procedures. Education Ph.D : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA Soil, Water and Environmental Science MSc : Soil, Water and Environmental Science 2014 University of Arizona City , State , USA. Soil, Water and Environmental Science Diploma : Management 2006 University of London City , State , UK Management BSc. : Agriculture 2002 University of Guyana City , State , Guyana Select One City , State GPA: Graduate Student Travel Award Institute of the Environment, 2013 Professional Experience National Marine Fisheries Service NMFS Species Observer 07/2015 to Current Company Name City , State Monitor for sturgeons (Atlantic and Shortnose) and other endangered species found within the dredging area of the $3.1 Billion New NY Bridge Project; Monitor dredging, decanting and offloading operations of dredge materials for sturgeons and other endangered species; Collect and record biological data (length, weight, DNA samples); Collect and process fish specimens for necropsy; Communicate observations and finding to New York State Thruway Authority (NYSTA), New York State Department of Environmental Conservation (NYSDEC) and others when on site. Environmental Research Assistant 01/2011 to 06/2014 Company Name City , State Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, salinity, dissolved oxygen, nitrite, nitrates and turbidity; Directed the Western Regional Aquaculture Center commercial farm tilapia feed trials, prepared reports and present research findings; Collected biological samples and conducted proximate analysis (protein, lipid, moisture and energy) on fish tissue and feed samples; Acted as a liaison between the UA Food Products and Safety laboratories, Montana State University and US Fish and Wildlife Service, Bozeman Fish Technology Center; Prepared reagents and media for use in the Laboratory; Oversaw strict adherence to safety policies and procedures during testing; Managed the daily operations of the ERL Aquaculture Greenhouse. Senior Fisheries Officer 01/2007 to 01/2011 Company Name City , State Conduct environmental assessment of aquaculture facilities; Prepared technical reports detailing findings and recommendations from assessments; Identified and solved environmental problems arising from aquaculture facilities affecting the safety of water and land; Controlled water pollution and handled solid waste management; Removed impurities and harmful discharge from the water; Developed techniques for water recycling; Conduct extension services and monitored over 40 aquaculture farms to reduce environmental impacts of aquaculture; Managed the National Aquaculture, Fish Hatchery and Laboratory: Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, nitrite, nitrates, salinity, dissolved oxygen, and turbidity for this and other aquaculture facilities. Fisheries Officer 01/2002 to 01/2007 Company Name City , State Revamped the data collection program which led to the reduction of data gaps within the months and years; Examined and quantified the composition of fish species caught, discarded, and retained on commercial fishing vessels; Collected and analyzed biological and socio-economic data among others on Guyana's commercial marine species such as Southern Redsnapper ( Lutjanus purpureus ), Seatrout ( Cynoscion virescens ) and Bangamary ( Macrodon ancylodon ) using models as specified by CRFM; Wrote scientific reports and presented the findings of data analyzed to various stakeholders. Award University of Arizona - Graduate Student Travel Award Institute of Environment, 2013 Skills and Expertise Water Quality Testing, Wastewater Treatment Systems, 10 Hour OSHA Hazard Recognition Training for the Construction Industry, Microsoft Office and Microsoft Excel. | AGRICULTURE |
FEMA VACCINE DISTRIBUTION Professional Summary Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. Education Bachelor of Science : Geography/Urban Studies , 05/2018 University of Minnesota - Twin Cities - City , State Associate of Science : Geography , 05/2016 Normandale Community College - City , State Accomplishments Supplemental Instructor for World Regional Geography course. Dean's List for academic excellence (Dec 2015). Studied abroad in India studying environment and population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer - APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. | AGRICULTURE |
SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER Summary As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee. Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. Highlights Small Business Development Leader. Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms. Credit and Debt Management experience. Created a CRM platform with the banks BakerHill Commercial Software. Implemented new software systems with MortgageBot and DecisionPro. Effectively grew Commercial Loan balances 5-10% each of the past five years. Established a robust outbound calling plan for the banks sales force. Designed and implemented an Incentive Compensation Plan (ICP) for the sales force. Active member of local financing agency's Board of Directors (GSBDC and NYBDC) Experience Senior Lending Officer - VP Executive Officer 11/2009 to Current Company Name City , State Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios. Achieved an average of $60,000.0 in new commercial lending originations over the last five years . C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate. Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members. Responsible for the development and management of the Consumer Loan Manager. Commercial Lender - Regional Medical Liaison 10/2008 to 11/2009 Company Name City , State Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region. Small business expert for this segment. Commercial TEAM Leader 04/1998 to 10/2008 Company Name City , State Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach. Commercial Lending Officer - AVP 09/1994 to 04/1998 Company Name City , State Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties. Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business. Generated over $30,000.0 in new commercial originations during this period. Business Development/Commercial Lending Officer 09/1991 to 09/1994 Company Name City , State Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products. Also active in the preparation of case and credit analysis cases for the origination of bank assets. Advanced Staff Auditor 07/1988 to 08/1991 Company Name City , State Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market. Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed. Staff Accounts Payable Clerk 06/1985 to 06/1988 Company Name City , State Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY. Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested. Education Commercial Lending : Advanced Lending Certificate 1996 University of Buffalo City , State , USA Commercial Lending Academic Achievement Award BBA : Accounting 1988 Niagara University City , State , USA Coursework in General Accounting and its related fields High School Diploma : General Studies 1984 St. Joseph's Collegiate Institute City , State , USA General Studies Skills accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable. | BANKING |
VP OF FINANCE Executive Profile Ambitious Chief Executive Officer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Small business development Project management Leadership/communication skills Self-motivated Product development Product line expansion Business operations organization Business operations organization Core Accomplishments Increased sales by [Number]% by rolling out a revamped social media marketing initiative. Increased annual revenue from $[Amount] to $[Amount] in just [Number] years. Grew business from [Number] employees to [Number] employees in [Number] years. Garnered more than [Number] excellent performance reviews and testimonials from clients. Professional Experience VP of Finance 01/2014 to Current Company Name City , State Direct the accounting, finance and administrative functions of this newly formed hospitality management company currently overseeing 8 hotels. Delegate with all aspect of monthly forecasting and budget planning for $16M in annual revenues Facilitate Tax Credits & other related incentives for new hotel development with mixed-use developers Assist President of the company to build a experienced hospitality executive team to further relationship with exclusive brands such as Hilton, Marriott and Starwood Hotels Establish new relationships with experienced personnel for efficiency, to increase revenue by 20% per hotel Propose feasibility report to alter strategic initiatives to assist newly acquire assets and distressed assets Reduce average payable liability by $1.2M annually by analyzing exceptions in the procure-to-pay payment process. Managing Partner 06/2012 to 12/2013 Company Name City , State Managed all departments of the newly $5M built hotel on Lake Texoma. Established a business strategy for the ramp up period to optimize revenue to 90% of initial projections. Achieved $1M (76%) in revenue during the first fiscal based on initial projection of a Tier 3 market. Hired and trained 15 new employees of day-to-day 24/7 operation and managed payroll to maximize profitability. Developed new relationship with local business, chamber of commerce, and city officials to help promote tourism within the area. Established strategic rate levels to accommodate different business segments (Corporate, Leisure &Walk-ins) Executed a market plan to create awareness within 30 miles radius to reach casino visitors in nearby city Improved guest satisfaction scores to meet brand standard and achieve 3 star rating with AAA. VP of Finance / Controller 05/2010 to 10/2012 Company Name City , State Direct the accounting, financial planning and analysis, information technology and risk management functions of this $250M privately-held quick service franchise restaurant enterprise with over 200 stores. Utilized financial tools for accounting procedures to understand the business for improvements resulting in new cash management increasing revenue by 27% and reallocation of support resources Eliminated company liability by 65% by using the GAAP freeing up cash flow to invest in infrastructure and brand Implemented a new cloud base technology platform to reduce technology cost by 75% with new vendor partnership Defined the Which Wich business model with ROI and profit maximization to ensure franchisee are setup for success Proposed new strategies and ideas to increase sales that can facilitate extra growth for the company allowing a international expansion plans. Director of Business Operations 04/2005 to 12/2009 Company Name City , State Managed all operational activities of a single hotel location. Established a pricing strategy which gave a competitive advantage over other competitors increasing portfolio revenue by 31% over a span of 3 years Decreased operating expenses by 17% through using resources efficiently and eliminating non-resourceful positions in the staff Expanded sales and marketing efforts to reach a greater demand in the market place Reached a 99.7% customer satisfaction rating by providing additional amenities and services through the hotel Achieved a 95% average occupancy annually for 3 consecutive years. Education MBA : Project, Engineering & Business Management University of Dallas City , State Bachelor of Science : Finance, Accounting & Information Management University of Texas at Dallas City , State Skills accounting, administrative, budget planning, business strategy, cash flow, cash management, competitive, customer satisfaction, finance, financial, financial planning and analysis, forecasting, information technology, marketing, market, enterprise, payroll, personnel, pricing, profit, quick, risk management, sales, strategy, strategic, Tax | FINANCE |
ORGANIZER AND CAPACITY BUILDING STRATEGIST Experience Organizer and Capacity Building Strategist 01/2011 Company Name City , State Civil Rights and Disability Advocate Advocate for people with disabilities with school, regional centers and agencies Conduct case review of client issues, research state and agency violations Develop strategy and provide technical assistance for clients to obtain positive outcome Attend IPP, IEP, and mediations with clients as advocate Keep case file, summary, and all necessary documents for referral to attorney if necessary Convened NCLR member organizations to develop statewide action strategies. Developed advocacy materials and organize actions and campaigns Provided training and technical assistance, coordination organizations advance policy. Special Education Advocate 01/2009 to 01/2011 Company Name City , State Researched client issues and manage legal correspondence. Completed outreach and training on disability and special education rights. Wrote media releases for organization events and training. Strategized positive outcomes with attorneys and staff. Community Organizer/Founder 01/2000 to 01/2011 Company Name City , State Wrote grant proposals, business plans, and press releases Presented strategic plan and goals to a variety of audiences Organized constituents around special education, environmental and health issues Collaborated with 85+ local community leaders and organizations Designed and taught advocacy skills training program to over 300 parents annually Secured over 100k in funding for parent advocacy training programs. Community Organizer 01/2008 to 01/2009 Company Name City , State Trained constituents on civil rights and education issues pertaining to Latino children. Promoted self-determination of families and communities. Collaborated with community leaders and organizations around education policy issues. Strategized with attorneys and staff on organizing campaign. Legal Advocate 01/2006 to 01/2008 Company Name City , State Trained constituents on disability and special education rights. Managed caseload of clients with disability-related issues. Strategized positive outcomes with attorneys and staff. Maintained working knowledge of current disability laws and legislation. Family Advocate 01/2004 to 01/2006 Company Name City , State Developed and presented workshops for professionals on needs of high-needs families Worked with homeless families to obtain housing Facilitated cooperative working relationships with other agencies Served as internal consultant to team on special education and disability laws Facilitated cooperative working relationships with other agencies Provided technical assistance to families on policies and procedures. Education JD : Organizational Communication Nonprofit Management 2007 St. Edward's University People's College of Law City , State Organizational Communication Nonprofit Management Interests Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, "Mamis of Color" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Publications NCLR Latino Leadership Institute training Understanding Your Child's Special Education Rights" Disability Civil Rights Throughout The Ages" Disability and Domestic Violence Survivors" The Emotional Aspects of Working With Parents of Children with High-Needs" The Needs of Diverse Families" Organizing around Issues Affecting Your Community" National Workshops Presented: Special Education Representation from a Social Justice and Civil Rights Perspective" COPAA 2015 Conference, San Diego, CA. Xicana Mamihood & Activism: Responses to Violence in Our Families and Communities", Incite! Radical Feminists of Color, Color of Violence 4 Conference, Chicago, IL. Additional Information AWARDS/HONORS 2010: Latina Mami collective featured in article by Dr. Cristina Herrera in The 21st Century Motherhood Movement, published by Demeter Press 2005: Recognized in Latina Magazine as "Inspiring Latina" 2005: Named one of Austin's "10 Women We Love" by Austin Monthly Magazine 2004: Ernst and Young Social Entrepreneur of the Year Finalist 2002: "Mamis of Color" radio show named KOOP Social Justice Program of the Year OTHER COMMUNITY INVOLVEMENT Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, "Mamis of Color" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004) Skills agency, attorney, business plans, consultant, client, clients, detail oriented, grant proposals, legal, materials, organizing, policies, press releases, problem solving skills, research, strategy, strategic, technical assistance, training programs, workshops | ADVOCATE |
RECRUITING AND HR MANAGER Summary Experienced Corporate Recruiter who is self-motivated, results driven, highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure. Offering over 6 years of recruiting, human resources and staffing experience with a Bachelor's Degree in Human Resources Management. Experience with full life-cycle recruiting of qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers, and executive level staff. Highlights Excellent interpersonal, communications and negotiation skills Pro-active and creative sourcing strategies Full life-cycle recruiting Infor Talent Management Thrive in a fast paced environment Knowledge of EEO/AA regulations Experience with online recruiting sources College recruiting Extremely adept working with multiple hiring managers Comfortable handling high requisition load On-boarding New hire orientation HR management ADP Workforce Now Benefits Administration Strong MS Office skills including Word, Excel, PowerPoint and Outlook Experience Recruiting and HR Manager 06/2015 to Current Company Name City , State ENAVATE provides business consulting and industry-focused enterprise software solutions based on the Microsoft Dynamics AX and CRM platforms, with a full range of services including professional services, maintenance and support. Through its wholly owned subsidiary, Celenia Global Services, the company also provides consulting and software development services to Microsoft Dynamics enterprise clients, ISVs and VARs worldwide. Recruitment & Onboarding Responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the ENAVATE and Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, and Shared Services departments) Develop recruitment strategies to achieve
required staffing levels Manage all recruiting activities for open
positions to include sourcing, screening, interviewing, selecting and hiring
candidates Create, streamline, improve and update
recruiting process, procedures, forms and tools Maintain partnerships with hiring managers to
determine characteristics, criteria, and needs of open/new positions Ensures there is an understanding of the
job presented in reference to its requirements and the type of candidate sought Work with hiring managers and appropriate
Business Unit leaders to develop specific recruiting plans for each open
position Meet with leaders on weekly basis, if needed,
to give updates and review applicant tracking spreadsheet Execute sourcing strategies resulting in
obtaining qualified candidates, including developing job posting content,
posting jobs internally and externally, perform online searches and utilize
online resources Create and update job descriptions as needed
in cooperation with hiring managers Maintain and continue to develop and improve
the company career page Review resumes and qualifications for
appropriateness of skills, experience, and knowledge in relation to position
requirements Prescreen candidates through resume/application
and phone screen process. Compile and
present prescreening information and feedback to hiring managers and
collaborate in decision to move forward with selected candidates Coordinate with candidates and hiring
managers to schedule phone and onsite interviews Provide accurate and inspiring information to
candidates about the company and position Support hiring managers through the interview
process, including use of interview guides and forms and coaching on interview
techniques and behavioral-based interviewing methodologies Develop and conduct training programs for
hiring managers and staff designed to improve recruiting and hiring efficiencies Direct the efforts of employment agencies and
search firms including negotiating and controlling employment related fees Develop and maintain professional
relationships with college, university and community college placement offices
as a source to generate qualified applicants Manage and coordinate all communication with
passive and active candidates Participate in development of annual
recruiting budget Perform reference and background checks on
selected candidates and review results with hiring managers Coordinate and help to present offers of
employment to selected candidates. Coach
hiring managers on process of extending verbal offers and negotiations Oversee the onboarding process for all new
hires within the ENAVATE and Celenia North America locations to include
coordinating all new hire training sessions with appropriate BU leaders and ensure
all onboarding steps are completed Identify gaps in the hiring process and
continuously work with others to improve processes, introduce new methodologies
and measure progress
Human Resources Create and participate in new hire
orientations Ensure all current and new employees are
provided with information about company policies (employee handbook), job
duties, working conditions, wages, opportunities for promotion and employee
benefits Administer the benefits package covering
medical, dental, vision, COBRA, FSA/HSA and basic/voluntary life insurance and
comprehensive 401(k) plan for all North America employees Devise timeline for payment of all benefit premiums; coordinate payment of 401(k) remittance with Accounting department Assist in analyzing and modifying
compensation and benefits policies to establish competitive programs and ensure
compliance with legal requirements Manage and keep track of PTO for all NA
employees Handle termination processes including the setup/removal of benefits; conduct exit interviews as part of the company's employee exit plan Oversee and administer the payroll process
for North America ensuring that payroll is submitted successfully, accurately
and in a timely manner Foster an environment of good employee
relations and customer service throughout the organization Perform quality work within deadlines with or
without direct supervision Interact professionally with other employees and
customers
Work independently
while understanding the necessity for communicating and coordinating work
efforts with other employees and organizations Talent Acquisition Specialist 11/2014 to 05/2015 Company Name City , State Responsible for the recruitment of Shift Supervisors, Assistant General Managers, General Managers, Area Managers, and Regional Operation Managers across over 450 locations throughout the U.S. (carried a requisition load of over 200 openings nationwide) In charge of sourcing talent through CareerBuilder, LinkedIn Recruiter, Indeed, and Snagajob Execute legally complaint job postings to all internet sites, perform refreshes and removal as required Review applications and resumes and determine if they are a potential fulfillment of a position Conduct phone screens, interviews, background and reference checks Provide feedback on candidates to hiring managers, agencies and/or directly to candidates Generate offer letters and communicate with hiring/area managers at multiple locations and executive level staff on recruiting efforts and strategy Responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team Provide "virtual" support and direction for field restaurant management team Train restaurant managers and multi-unit managers on effective recruiting strategies Keep track of candidates through Infor Talent Management online Applicant Tracking System and CareerBuilder TalentNetwork Help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness Manager of Employee Recruitment & Development/Recruitment Specialist 05/1999 to 10/1999 Company Name City , State The John Constanza Institute of Technology provides education, software, and consulting services to leading manufacturing corporations worldwide and considered the leader in Demand Flow Technology. Responsible for the recruitment of experienced software developers, software testers, sales managers, senior manufacturing consultants, and executive level staff. Lead consultants through the full recruiting lifecycle - conducted phone screens, on-site interviews, extended employment offers, and negotiated salary when necessary. Conducted recruiting searches via internet, employment ads, career fairs, and administered the employee referral program. Handled all employee issues for the Denver office (90+ employees). Conducted exit interviews and kept track of performance evaluations and status changes. Prepared monthly ER&D reports for the Executive Board which included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals. Managed the ER&D department which included supervising the HR Generalist and Benefits Administrator. Regional HR Manager/Recruiter 01/1998 to 01/1999 Company Name City , State Provides business and technical consulting, custom software application development, and systems integration solutions for clients in the Energy & Utilities, Communications and Financial markets. Acted as Regional HR Manager for the Denver office (75 employees) which included: conduct all new hire orientations and exit interviews, handle all employee issues and HR administration, coordinate and participate in new hire training, benefits coordination, training and leave administration, and visa processing at the local/regional level, input data and any changes into the HRIS system. Participated in weekly management staffing meetings and drove the staffing initiative for the Denver office (created and managed staffing pipeline report, matched opportunities and staff on upcoming projects and supported communication between managers). Responsible for the recruitment of experienced software developers, technical/business consultants, project managers and IT professionals for the Denver office. Represent LCG at professional career fairs, place employment ads, conduct internet job searches, and handle all employee referrals. Lead candidates through the recruiting lifecycle - conduct initial phone screens, closing interviews, extend offers to all full-time, part-time, admin, temp, and contract to hire employees for the Denver office. Establish relationships with contracting agencies and act as primary contact for the Denver office. Advise managers on employee policies and guidelines. Corporate Recruiter/Staffing 05/1995 to 11/1998 Company Name City , State International business and information technology consulting firm specializing in business re-engineering, custom software development, change management, systems integration and implementation. Responsible for the recruitment of technical and functional IT professionals from college and open market. Represented AMS at professional job fairs, college campuses and special recruiting events. Reviewed thousands of college resumes to determine pre-selects for campus interviewing schedules. Created training curriculum and materials for our college brown bag interview presentations. Traveled to over 10 different colleges and universities to conduct campus interviews and participate in campus presentations. Facilitated weekly resolution meetings with interviewers and managers to make hiring decisions. Traveled extensively to Redwood City, CA to lead the college recruiting efforts of this new Telecom college hire location. Worked as part of the Denver-based recruiting team as a recruiter in all aspects of the hiring process. Acted as Staffing Coordinator for the Telecommunications Industry Group which included: informing the staff of available assignments and helping them to understand the staffing process, ensured that the professional staff was being challenged and leveraged optimally, attended weekly staffing meetings with department managers to discuss available staff and business needs, created and maintained ongoing staffing pipeline report. Human Resources Coordinator 06/1994 to 05/1995 Company Name City , State Coordinated the recruiting process, set-up interviews, screened candidates, and extended job offers. Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, and company policies. Assisted with employee spending accounts and benefits administration, input employee information into automated HRIS database. Developed and administered service award program for employee appreciation. Planned and coordinated company sponsored programs such as the Annual Blood Drive, Health Fair and Employee Store. Education Bachelor of Science : Management of Human Resources 1997 Colorado Christian University City , State , US License : Colorado Real Estate Brokers Armbrust Real Estate Institute City , State , US Skills Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite | HR |
Rachael Lobdell Summary . Compassionate Senior Outreach Advocate with 13 + years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creativeand adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities. Skills Confidential data protection Data entry Scheduling clients for evaluations for Managed Long Term Care Intake and Submission of Medicaid applications for clients Intake and submission of Pool Trust for Long Term Care clients Excellent Communication skills Excellent Typing skills Catering and Party planning Activity planning 20 years experience working with Seniors and Disabled and advocating for there needs Client interaction Reliable and trustworthy Patient interviewing skills Telephone etiquette Application assessment Friendly, positive attitude Decision-making Team management Recordkeeping and data input Program understanding and advisement Data management Online research Data collection Experience Company Name City , State Healthcare Senior Outreach Specialist 04/2014 to Current Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies. Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes. Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care. Assisted customers by phone, including scheduling appointments and treatments. Explained eligibility details and affordability options to patients with kindness and respect. Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. Conversed with people from different cultures daily, providing high level of respect and patience with each interaction. Processed benefits applications, including documents for food stamps and medical assistance. Conducted interviews with applicants, explaining benefits process and which programs were available. Collected necessary data to complete and submit Medicaid applications and Pool Trust. Recognized by management for providing exceptional customer service. Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork. Helped patients understand care, coverage and payment responsibilities and rights. Provided knowledgeable and compassionate service in response to all types of patient questions and concerns. Gathered and analyzed patient information to determine special program eligibility. Demonstrated leadership by making improvements to work processes and helping to train others. Performed site evaluations, customer surveys and team audits. Kept team on track by assigning and supervising their activities and giving constructive feedback. Helped clients stay happy and healthy by providing mental and emotional support. Improved patient outlook and daily living through compassionate care. Organized games and other activities to engage clients and offer mental stimulation. Company Name City , State Administrator 08/2008 to 04/2014 Developed and implemented policies and procedures for Licensed Home care Agency Audited Patient Charts Hired Employees Met with Physicians and State workers on a Quarterly basis For QA meetings. Organized activities to reward employees and motivate performance improvements. Facilitated communication between departments, management and customers to resolve issues and achieve performance targets. Handled all billing and payroll for clients and employees Scheduled Home Health Aides to Patients Established successful program by creating master schedules and overseeing staff professional development. Grew revenue by developing key programs focused on promoting business. Medicaid billing Medicaid Exemption code Experience Meeting with clients and families to Identify their needs and goals. Assisted with development of regulatory compliance systems. Planned, coordinated and controlled daily operations of sales, financial management and human resources. Maintained work safety and followed established operating procedures and practices. Education and Training High School Diploma 06/1985 Northville High , City Some College (No Degree) : Business Administration FMCC , City | HEALTHCARE |
COORDINATING MANAGER Summary Administrative Operations: Special events, meeting, and travel logistics; correspondence, file, records, and database management; project administration and executive-level management
*Sales Support: Client service, accounts management, problem trouble-shooting and resolution; contract administration, order review, and shipping management; sales tracking and reporting
*Communications: Business writer, proofreader, and editor; knowledgeable in medical terminology, policies and standards such as HIPAA
*Financial/Budget Administration: Budget oversight, invoice verification, requisitions, expense tracking; purchasing, supply, and inventory management. Skills MS Windows, Word, Excel, PowerPoint, Outlook and MAC, Lexis Nexis, Soarian and MediNotes EMR Experience Coordinating Manager 09/2013 to Current Company Name City , State Manage annual updates of procurement policies, standards procedures and guidelines to reflect changes in the operations including regulations, risks and best practices. Provide Executive level support to the Executive Director and Deputy Executive Director. Liaise between all departments and residents to ensure proper communication and reporting practices with complaints. Manage contracts between the facility and the dialysis centers. Assist with managing the Quality Assurance / Risk Management Department with Board Reports and quarterly Performance Improvement reports. Manage the Department of Health (DOH) and Joint Commission (JCAHO) annual survey files as well as the upload for the Plan of Corrections (POC) to the Health Commerce System (HCS). Oversee Corporate Compliance updates for each department and ensure annual staff training. Provide technical/administrative support to department heads regarding the data management system. Serve as head Requisitioner for various departments and provide technical support to staff coordinators for Procurement Suites System. Serve as a member of the Culture Change Committee. Create and manage excel data base for Risk Management incidents and fall analysis. Manage and process agency staff invoices for the Pharmacy and Rehabilitation department. Assist with managing Human Resource in annual evaluation audits. Executive Assistant 09/2010 to 06/2011 Company Name City , State Provided administrative services to the Executive Director. Managed all calendar events; schedule all meetings, made travel arrangements and prepared all itineraries. Acted as a go-between all departments to ensure proper communication and reporting practice. Maintained and updated all Polices and Procedure documents for various departments. Conserved general filing system and filed all correspondence. Program Associate 12/2005 to 07/2009 Company Name City , State Housing and Community Development. Managed, at grantee level, the Housing & Urban Development (HUD) comprehensive housing counseling program, including the annual grant proposal, affiliate contractual process, data collection and entry. Reviewed grant applications and conducted conference calls with potential sub-grantees. Analyzed budgets for sub-grantees and communicated results to program directors and CEOs. Provided technical support to 35 Program Directors in data collection system & program assistance. Developed standardized work procedures to improve work flow, including E file and database. Wrote and prepared annual, quarterly, and special reports and contributed to the department in preparation of request for proposal and other correspondence. Supervised administrative staff in achieving departmental goals and ensured staff compliance with deadlines. Scheduled and organized internal and external meetings, conferences, luncheons and events. Updated and maintained calendar; acted as "right arm" and "gatekeeper" to Senior VP of Housing. Processed monthly expense reports utilizing spreadsheets. Heavy calendar management; meeting and conference call coordination and all logistics pertaining to the meetings and conference calls; travel arrangements (domestic and international) and all other travel logistics such as air, ground, and lodging. Completed on-boarding process for all new hires; entered requisitions and help-desk tickets for systems access requests. Developed progress tracking tools to assist in affiliate evolvement gain-loss analysis for funding. Established and maintained files in-house and offsite adhering to all records retention policy and procedures. Conducted field audits to ensure compliance with federal grant requirements. Sales Executive 03/1997 to 12/2005 Company Name City , State Maintained relationships with existing customers through regular review visits. Visited potential customers to demonstrate products and gain new markets. Contacted clients by phone to negotiate terms of an agreement and conclude sales gathering. Negotiated variations in price, delivery and specifications with buyers. Researched, analyzed and reported future buying trends back to employer. Handled all travel arrangements including domestic and international, hotel accommodations and car services for trade shows. Education and Training Bachelor of Arts : Communications 2004 The College Of New Rochelle City , State Communications 8/08-11/08 Dale Carnegie Course - Public Speaking, Effective Communication and Human Relation May 2004 Activities and Honors NYS Notary Public, American Heart Association, Basic Life Support,
PROFESSIONAL MEMBERSHIPS:
Urban League Young Professionals Skills administrative, administrative support, agency, budgets, conferences, contracts, counseling, clients, data collection, data management, data base, database, delivery, Department of Health, DOH, dialysis, staff training, expense reports, filing, grant applications, grant proposal, graphs, help-desk, Human Resource, Lexis Nexis, logistics, MAC, Director, managing, meetings, access, Excel, Outlook, PowerPoint, MS Windows, Word, policies, presentations, Procurement, progress, proposal, Public Speaking, Quality Assurance, Rehabilitation, reporting, Risk Management, sales, spreadsheets, technical support, phone, trade shows, travel arrangements | APPAREL |
MECHANICAL ENGINEER Summary 5 years and 9 months experience as Mechanical Engineer in the operation and maintenance of boilers, swimming pools, deep well pumping stations and incinerators. 10 years experience as Mechanical Engineer/ Section Head in the operation and maintenance of water treatment plants, sewage treatment plants, sewage lifting stations, deep well pumping stations, swimming pools, raw water pumping and distribution stations. 7 years experience as lead man in the operation and maintenance of Gas Turbine Power Plant. 2 years experience as sewage treatment plant operator. 1.5 years experience as diesel generator set operator. 2 years 9 months experience as merchant ship electrician. 1 year experience as assistant electrician/wiper in merchant ship. 1 year experience as textile weaving supervisor. Highlights Pump and piping systems Motor Control Panel Operation and maintenance of sewage treatment plants and sewage lifting stations. Operation and maintenance of Reverse Osmosis plant, with PLC controls Operation and maintenance of Swimming Pools. Operation and maintenance of boilers, incinerator, and Gas Turbine Power plant. Operation and maintenance of Deep well pumping station. Operation and maintenance of diesel engine driven generator sets power plant. Accomplishments Our ship was in trouble when the right terminal shaft of the woodward governor that connects the governor to the injection pumps was broken while we were Somewhat near the Aleutian island in Alaska. The emergency speed of the ship was activated but that is too slow. I suggested to modified the linkage connection by using the left side terminal shaft of the governor. Then we were able to reach safely the port of Ketchikan, Alaska. When the power turbine blades of one of our Gas Turbine Engine were all broken, our chief Engineer asked me if we can replace it? This procedure were never done before me. I studied the video and bought a hydraulic jack and fabricate special tools so that we can separate the compressor from the combustion chamber. We recorded the hydraulic pressure when we had loosen the nut of the long stud bolt that hold the compressor and the combustion chamber, we used the same pressure when we put it back. There was a power outage, after the resumption of the power supply we lost the program of the PLC that controls our reverse osmosis plant.Since we don't have the program, we temporary convert the control by installing relays, magnetic contactors and timers and rewire it so that all sensors will function to protect the equipment and resume our much needed operation. Experience Mechanical engineer 05/2006 to 03/2012 Company Name City , State Supervise in the Operation and Maintenance of 8 units of boilers, 7 swimming pools, 12 deep wells and 2 incinerators. Changed the two sand filters and installed new chlorine dosing system on the New infantry swimming pool ( size of pool 82 feet by 82 feet) . Installed new deep well pumps and conducted the testing and commissioning. Monitor the work of the waste water treatment plant contractor in the installation of pumps and machines and also in the testing and commissioning. Supervise in the installation of swimming pool pumps, heaters, surface skimmers and in changing the inlet diffusers. Supervise in the installation of boilers and water softener for a small laundry in one of our satellite camp. Mechanical Engineer / Section Head 11/1995 to 01/2006 Company Name City , State Over all in-charge in the operation and maintenance of 6 water treatment plants, 2 waste water treatment plants, 8 sewage lifting stations, 15 deep well pumping stations and 2 swimming pools. Supervise in the excavation and installation of sewer line from the workers accommodation up to the waste water treatment plant with two lifting stations. Monitor and supervise in the excavation and installation of uPVC pipes for potable water and irrigation water in the officers housing Villas. Replacing the old corroded and weak pipes. Review all the proposals of the different contractor for the new 2 water treatment plants and submit recommendations to the officer in-charge. Check our daily, weekly and monthly reports that includes also the water analysis of the raw and product waters of the waste water treatment plants and the water treatment plants. Inspect the work of the contractor that digs and bore new wells and also in the installation, testing and commissioning of deep well pumps. Education Graduate : Mechanical Engineering course 1973 FEATI UNIVERSITY City , Philippines Mechanical Engineering course Affiliations Former member of Philippine Society of Mechanical Engineers Skills Electro/Mechanical Skill, Trouble shooting, installation of pipes and pumps, problem solver, design of controls for pumps and motors. installation of swimming pool heaters. | AVIATION |
APPAREL ASSOCIATE Summary An organized, detail-oriented, and conscientious self starter, able to learn and adapt quickly to new skills, also able to strategized and prioritize effectively to accomplish multiple tasks and stay calm under pressure, Skills Adaptability Strong work ethic Time management Self-confidence Handling pressure Creativity Communication Team work Motivation Cash register Typing Basic computer skills Customer Assistance Skills Cashier, Customer Assistance, Sales, Stock Experience Apparel Associate Aug 2017 to Current Company Name － City , State Stocking and Zoning apparel and housewares merchandise Recruiting Assistant Oct 2016 to May 2016 Company Name － City , State Sealing/Mailing off letters to football recruits, Making prints or copies of Letters and/or paperwork, Signing recruits and families in for game day Cashier/Stocker Dec 2015 to Sep 2017 Company Name － City , State Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Cashier/Sales Associate May 2014 to Aug 2015 Company Name － City , State Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Education and Training Business Adminstration 2018 South Louisiana Community College － City , State Business Administration University of Louisiana-Lafayette － City , State 2014 Salmen High School － City , State Activities and Honors 21st Century Summer Camp years 2012-2014 | APPAREL |
CONSTRUCTION WORKER Summary Hardworking shipping and receiving clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Logistics Shipping and receiving Punctual and reliable Detail oriented Adaptive team player Strong problem solver Multi-tasker Fluent in Spanish Experience Construction Worker October 2011 to Current Company Name － City , State Completed residential and commercial construction projects with minimal or no supervision. Retail Associate November 2012 to September 2013 Company Name － City , State Offered exceptional customer service to differentiate and promote the company brand. Balanced the needs of multiple customers in a fast-paced retail environment. Prevented store losses using awareness, attention to detail and integrity Facilitated quarterly physical inventory counts. Quality Assurance Clerk August 2006 to September 2011 Company Name － City , State Answered customers questions and addressed complaints in person and via phone. Resolved delivery issues for carriers, warehouses and customers. Documented pilfer and damaged inventory. Presented customers with bills, receipts and collected payments for shipments picked up. Organized and scanned inventory minimizing company loss. Monitored shipments to guarantee on-time delivery. Forwarded client-related quality and service issues to the appropriate manager for resolution. Package Handler August 2005 to August 2006 Company Name － City , State Worked at a rapid pace to meet tight deadlines. Cleared damaged items while loading freight. Redirected and organized outbound shipments. Operated powered pallet jacks and forklifts safely, with a 0% incident rate. Education High School Diploma : 2005 Moneta High School － City , State Skills Energetic work attitude, following directions, able to lift 75 lbs, organized, responsible, strong work ethic, dependable, reliable | CONSTRUCTION |
PUBLIC RELATIONS DIRECTOR Summary Talented PR professional with 11 years' expertise developing and executing all aspects of public outreach campaigns to increase media exposure and support strategic marketing initiatives. Proven creative talent with demonstrated strength in media production, messaging, communications and dissemination techniques and methods. Deep understanding of media relations; accomplished track record of securing live television and on-site press coverage. Highlights Publicity and communications Vendor and client relations Media relations Integrated campaigns Project oversight Advertising Writing and editing Strategic messaging Special event coordination Email marketing Crisis communication Journalistic interviews Experience Public Relations Director , 01/2016 to Current Company Name － City , State Assistant Director of Public Relations , 01/2010 to 01/2016 Company Name － City , State Directed the college's media relations activities, including
the production and dissemination of press releases, media advisories, and
public service announcements. Enhanced relationships with media to realize increased cooperation and better press coverage. Managed editorial content, design, and distribution of the college's official e-newsletters. Conducted media training for college spokesperson and other college personnel as needed. Leveraged technical resources to design and create
e-marketing campaign deliverables for the BRCC Foundation. Transformed internal and external communication by implementing e-marketing strategies. Wrote and edited articles, web content, advertising copy,
and publications for internal and external audiences. Proactively sought favorable press coverage opportunities. Developed and managed the Institutional Advancement budget up to $350,000 for 2 consecutive years. Spearheaded the college's commencement exercises for more than 5 years. Coordinated a variety of press conferences including articulation agreements, groundbreaking ceremonies, ribbon cuttings, and special announcements. Created 15 public relations campaigns annually garnering
approximately $250k in earned media. Researched, negotiated, implemented, and tracked advertising and public relations activities. Spearheaded and executed PR campaigns for campus events and activities, and greatly increased participation. Protected the BRCC branded image by effectively managing all internal and external communications materials; revised the outdated graphics standards manual, and directed staff on proper use. Media Specialist , 02/2006 to 01/2010 Company Name － City , State Developed
news releases, media kits and collateral material. Built effective relationships with the media, including writing press releases and making phone calls to generate publicity. Oversaw content production such as advertisements, social media, and online PR. Edited and distributed press releases and pitches to local and national media outlets securing positive coverage. Developed talking points for press conferences and other events. Created content for the college's annual report. Wrote articles for the web. Gathered, edited, and wrote articles for the college printed newspaper " Good News, and wrote web articles . Secured earned media placement in local publications such as The Advocate, The Business Report, and the Healthcare Journal. Worked in collaboration with ad agency to implement annual marketing campaigns. Coordinated campus-wide photo shoots. Served as photographer for all campus events. Assisted in preparing the departmental budget. Initiated bid process for projects, prepared requisitions, and ensured vendor payment. Coordinator for Institutional Advancement , 11/2004 to 02/2006 Company Name － City , State Worked as the coordinator for 3 individual departments: public relations, institutional advancement, and external resources. Created, distributed, and analyzed student media survey to determine best use of advertising expenditures. Assisted with arranging special events on campus. Conducted focus groups with students, faculty, and staff to access effectiveness of the public relations team. Coordinated Foundation board meetings (data compilation, agenda preparation, parking arrangements, invitations/catering, etc). Wrote and edited press releases and public service announcements to promote campus events. Served on various campus committees (annual fundraising event, commencement, student recognition, etc.). Wrote and edited stories for the Daily E-News, an electronic newsletter distributed to faculty and staff daily. Served as backup-photographer for various campus events. Marketing Analyst , 09/2003 to 11/2004 Company Name － City , State Developed and managed company's first formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Edited and distributed press releases and pitches to local and national media outlets. Created tracking system for marketing; analyzed collected information and delivered a monthly presentation regarding the results. Represented the company and at various community events. Designed all printed material (brochures, pamphlets, newsletters, etc.). Assisted with the design of the company website, logo, and tagline. Maintained and updated company's mailing list. Designed media surveys for internal and external audiences. Assisted with the coordination of all company functions and events (luncheons, seminars, annual fundraiser, etc.) Producer/Associate Producer , 10/2000 to 02/2004 Company Name － City , State Booked and scheduled hundreds of guests including legislatures, business and industry CEO's, non-profit organizations, etc. Managed a production staff of 6. Wrote and edited show content, approved all copy, and handled breaking news stories. Rapidly promoted from weekend associate producer to weekend producer. Determined newsworthy items and coverage. Assigned tasks to morning reporters. Education Master of Arts : Mass Communication , May 2003 Southern University － City , State Public Relations Bachelor of Arts : Mass Communication , December 2001 Southern University － City , State Broadcast Journalism Professional Affiliations Public Relations Society of America- 2009 to present Public Relations Association of Louisiana- 2009 to present National Council for Marketing and Public Relations - 2006 to present National Association of Black Journalists- 2014 to present Awards Outstanding Professional Staff Award, 2016 Outstanding Staff Achievement Award, 2013 Skills Microsoft Office Suite: Word, Excel, Publisher, PowerPoint Constant Contact: Email marketing tool OU Campus: Web content management Meltwater News: Media tracking and distribution TVEyes: Broadcast monitoring Community Service Capital Area ReEntry Coalition: Email Marketing, Press Releases, Media Relations, 2015 Media 101 Workshop for non-profits: Served as a panelist, April 2016 Community Grant Writing Workshop: Conducted media workshop, 2016 | PUBLIC-RELATIONS |
MARKETING MANAGER Summary Multidisciplinary professional with track record of exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments: Co-Founding Instadium, LLC , the country's leading provider of restroom advertising signage and in-game promotional events to both professional and collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real-time support online sales, marketing and customer service. Co-Founding GoWebBaby USA, LLC one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM, LegalZen and SmartGen, a document assembly and automation software. Developer and Co-Founder LegalZen ; a real-time, artificial intelligence engine that utilizes social media to suggest, create and offer to consumer legal documents and associated solutions. Experience Marketing Manager , 04/2009 to 03/2015 Company Name － City , State Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the complete redesign and launch of the company's website in [Number] months. Developed corporate communications strategies and programs, including project timelines. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Banking and Workout Attorney , 01/2006 to 01/2009 Company Name － City , State Full-service law firm with over 100 employees and representing numerous national and regional lending institutions, REIT's, and significant private organizations. Represent local and national financial institutions in structuring and negotiating appropriate documentation, including construction and permanent financing, asset based loans, letter of credit transactions, term loans, and lines of credit. Counseled clients in the acquisition, leasing and disposition of commercial real estate throughout the country. Represented lead lender in $92M participation financing of several commercial office parks located in Michigan. Facilitated purchase of $50M loan portfolio from Fortune 50 company. Represented client in simultaneous $18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal-Mart stores located in Wisconsin, Tennessee, South Carolina, and Ohio. National Sales Director , 01/2003 to 01/2005 Company Name － City , State Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric, JPMorgan Chase, Sunoco, and British Petroleum. Employed 30+ professionals. Led national sales team of commercial real estate agents to assess properties/portfolios for sale. Implemented most appropriate sales method based on industry, property type, and geographic location. Prepared due diligence materials for prospective buyers. Optimized profitability of clients' portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction. 01/2001 to 01/2003 Company Name － City , State General practice law firm with over 150 attorneys and support staff. Attorney Represented nation's largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market. Notable Accomplishments: Documented and closed $200M+ of Small Business Administration 7(A) and 504 loan programs. Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien, asset, and collateral analysis. Education Juris Doctorate (JD) : 2001 CHICAGO-KENT COLLEGE OF LAW IN － City , State GPA: Appointment, Dean's Panel on Electronic Voting Reformation
Recipient, CALI Award for "The Philosophies of the Criminal Justice System" Appointment, Dean's Panel on Electronic Voting Reformation
Recipient, CALI Award for "The Philosophies of the Criminal Justice System" Bachelor of Arts : American and European History , 1998 TULANE UNIVERSITY IN NEW － City , State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American and European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar of Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media and Marketing Analysis Interactive Web Campaigns/E-Commerce | BANKING |
ASSISTANT PROJECT MANAGER Professional Summary Confident Assistant Project Manager with demonstrated skills in many applicable construction management fields and stakeholder communication. Highly effective at tackling multiple tasks at once and working with lots of different personalities. Seeking similar position with driven, competitive and established company. Skills Scheduling of meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation and bidding Blueprints and schematics Good multitasker Strong team player Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate through Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager , 07/2017 to Current Company Name – City , State Mentored and guided associates in approaches designed to exceed expectations of customers and members Adapted quickly to changing and competing project demands Adjusted project plans to account for dynamic targets, staffing changes and operational specifications Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands Managed cost projections, prepared budgets and cost reports Delivered high level of service to clients to both maintain and extend relationship for future business opportunities Closely collaborated with project members to identify and quickly address problems Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures Managed upwards of 20 trades at different times during current project Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project Senior Project Engineer , 11/2015 to 07/2017 Company Name – City , State Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets Oversaw worksite construction to coordinate with supervisors and guide projects Managed projects effectively to deliver finished work on time Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget Project Engineer , 02/2014 to 11/2015 Company Name – City , State Evaluated change order requests in response to out-of-scope work activities and developing field conditions Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues Monitored installation of materials and equipment for compliance with drawings and specifications Generated change orders for project using estimating CMiC & Bluebeam Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc Assisted in project closeout and final change orders for all managed trades Education Associate of Science : Construction Management , 10/2013 California Polytechnic State University-San Luis Obispo - City , State Certifications OSHA 30 Certified, First Aid Certified, NAHB Green Building Certified Skills Scheduling of meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation and bidding Blueprints and schematics Good multitasker Strong team player Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate through Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager , 07/2017 to Current Company Name – City , State Mentored and guided associates in approaches designed to exceed expectations of customers and members Adapted quickly to changing and competing project demands Adjusted project plans to account for dynamic targets, staffing changes and operational specifications Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands Managed cost projections, prepared budgets and cost reports Delivered high level of service to clients to both maintain and extend relationship for future business opportunities Closely collaborated with project members to identify and quickly address problems Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures Managed upwards of 20 trades at different times during current project Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project Senior Project Engineer , 11/2015 to 07/2017 Company Name – City , State Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets Oversaw worksite construction to coordinate with supervisors and guide projects Managed projects effectively to deliver finished work on time Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget Project Engineer , 02/2014 to 11/2015 Company Name – City , State Evaluated change order requests in response to out-of-scope work activities and developing field conditions Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues Monitored installation of materials and equipment for compliance with drawings and specifications Generated change orders for project using estimating CMiC & Bluebeam Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc Assisted in project closeout and final change orders for all managed trades | CONSTRUCTION |
ADMINISTRATION ASSISTANT Professional Summary Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations.. Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings. Smart professional fluent in spanish. Energetic and knowledgeable in administration assistant. Considered enterprising adm. assistant with ability to lead talented teams. Skills Scheduling Office administration Administrative support Budgeting Appointment setting Recordkeeping Documentation and control Document retrieval Spanish skills Medical office administration Insurance claims Completing insurance forms Appointment scheduling Billing and coding Customer service Work History Administration Assistant , 12/2018 to Current Company Name – City , State Transferred and directed phone calls, guests and mail to correct staff members Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels Communicated with customers via phone and email to confirm deliveries and respond to inquiries Kept reception area clean and neat to give visitors positive first impression Completed and mailed bills, contracts, policies, invoices and checks Maintained office supplies inventory by checking stock and ordering new supplies as needed Assisted coworkers and staff members with special tasks on daily basis In charge of scheduling, canceling, and client appointment Greet clients and directed them to correct staffing Pulled and filed client filed Office Assistant , 01/2018 to 12/2018 Company Name – City , State Opened and properly distributed incoming mail to promote quicker response to client inquiries Maintained and organize files and documents Maintained and updated filing of bills, bill payment, inventory and incoming and out going mail Operated office equipment such as copier machine, fax machine Managed cleanliness of office and refilled office supplies when needed Welcomed and greet all visitor, screened calls, directed to appropriate staff, opened all incoming mail and distributed to recipients Supported clerical needs of more than 10+ assistants, including taking messages, scanning documents and routing business correspondence Certified Medical Assistant , 09/2000 to 09/2012 Company Name – City , State Collected and documented patient medical information such as blood pressure and weight Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions Called and faxed pharmacies to submit prescriptions and refills Documented vital signs and health history Sanitized, restocked and organized exam rooms and medical equipment Directed patients to exam rooms, fielded questions and prepared for physician examinations Directed patients to examining rooms and coordinated transportation assistance as necessary Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing Obtained client medical history, including medication information, symptoms and allergies Updated inventory, expiration and vaccine logs to maintain current tracking documentation Assessed, documented and monitored vital signs for more than 20 patients per day Collected and documented patient medical information such as blood pressure and weight. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Education Associate of Arts : Business Administration American International University - City Graduated with 3.3 GPA Coursework in Billing, coding and medical ICD Some College (No Degree) : Certified Nursing Assisting , 1998 Resurrection Hospital - City Some College (No Degree) : Certified Medical Assistant , 1976 Bryant School - City | ADVOCATE |
ENGINEERING MANAGER Core Qualifications Executive Decision Maker Process Design & Improvement New Product Development Strategic Planning & Development Lean & Six Sigma Practitioner Product Design Budgetary and Policy Development Automation Design Quality Control Project Management & Execution Economic Analysis Ergonomic and Safety Conscious Professional Experience Engineering Manager 10/2012 to 03/2014 Company Name City , State Boyden, IA October 2012 - March 2014 Manufacturer of agricultural grain handling and sprayer products; and recreational vehicle, trailer, and towing equipment. Engineering Manager Managing design engineering resources responsible for new product development and product improvement efforts, as well as build operations engineering department for process development and improvement implementation. Led implementation of project management principles for effective new product development project execution. Led department reorganization, creating cohesive environment among design and manufacturing resources. Led Future State factory initiative to better align production resources. Project Manager 05/2011 to 08/2012 Company Name City , State Oshkosh, WI May 2011 - August 2012 Military vehicle manufacturer, which includes HEMTT, MATV, LVSR, MTVR, HET, FMTV, and commercial snow product. Project Manager Plan, develop, and execute programs and projects in accordance with strategic objectives and business requirements. Drive for continuous improvement in order to become more profitable through effective resource allocation. Managed the planning and execution of building expansion and automated wash system implementation ($1.5m). Managed the transition and installation of assembly process for HEMTT military vehicles ($2.5m). Led cross-functional team to design, develop, and implement an electronic production control solution ($1m). Worked with Operations team to "stand-up" new military vehicle inspection facility and process. ($2m) Senior Manufacturing Engineer 01/2010 to 01/2011 Company Name City , State Jackson, MN 2010 - 2011 Ag equipment manufacturer, which includes Challenger, RoGator, TerraGator, Massey Ferguson, and Wilmar products. Senior Manufacturing Engineer Improve productivity and on-time delivery by means of improving resource capability, the utilization of Lean and Six Sigma productivity tools, and the development of production methodologies to be integrated into product design. Led team to improve material review process to effectively address product non-conformance and to reduce WIP. Led cross-functional team to continue development of tab & slot production methodology. Worked with team to standardize tooling and improve manufacturing capabilities for more efficient operations. Senior Manufacturing Engineer 01/2008 to 01/2010 Company Name City , State Spencer, IA 2008 - 2010 Company is a diversified industrial manufacturer, which includes the production of hydraulic pumps and motors. Senior Manufacturing Engineer Led process improvement efforts for major core commodities within a hydraulics manufacturing facility. Participated in new product development initiatives to ensure design for manufacturability, cost containment, and effective resource allocation. Designed and led implementation of machining resource reorganization for increased product velocity and better through-put for key core commodity, which led to a 40% reduction in WIP and a 50% reduction in scrap. Coordinated efforts between manufacturing and design resources for improved resource capability. TODD KORBITZ korbitzt@hotmail.com 920) 716-6086 Manufacturing Engineer 01/2004 to 01/2008 Company Name City , State Emmetsburg, IA 2004 - 2008 Company is a manufacturer of aerial scissor lifts used to elevate personnel to heights of 30+ feet. Manufacturing Engineer Led process improvement and quality control efforts through the implementation of new tooling and automated equipment which increased daily production output from 32 units per day in 2004 to 70 units per day in 2008, and substantially decreased labor requirements. Designed and managed implementation of robotic welding work-cells, which improved quality with a 70% reduction in rework and improved human resource effectiveness to meet business needs. Improved tooling and fixturing that led to a 90% reduction in rework efforts due to uneven scissor stacks that "lean" when elevated at maximum height. Education Master of Business Administration : Project & Program Management KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY City , State , US Master of Business Administration May 2010 Concentration: Project & Program Management GPA: 3.6 KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY Naperville, IL Bachelor of Science : Political Science, Economics MINNESOTA STATE UNIVERSITY City , State , US Bachelor of Science Degree in Political Science May 2004 Emphasis: Political Philosophy / Minor: Economics GPA: 3.5 MINNESOTA STATE UNIVERSITY Mankato, MN Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences. Manufacturing Engineering Technology NORTHWEST IOWA COMMUNITY COLLEGE City , State , US Manufacturing Engineering Technology July 1997 NORTHWEST IOWA COMMUNITY COLLEGE Sheldon, IA 1st Place- Iowa & 4th Place-National Automated Manufacturing Competition| Student Government Senator Affiliations Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team Accomplishments Awarded Four Army Achievement Medals Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences Military Experience Specialist 01/1989 to 01/2007 Company Name Spencer Community School District, Spencer, IA 2008 - 2011 Board of Trustees / Board President Developed community relationships for more effective resource allocation and district sustainability. Conduct policy/budget development, leadership evaluation, resource analysis, and project prioritization. Led union contract negotiations and improved district financial solvency while not increasing taxes. Led the planning and passage of new Middle school building addition. Led transition of old Middle School building to Community apartments and Senior Center. Spencer Public Library, Spencer, IA 2007 - 2010 Board of Trustees / Board Vice President Set direction for library by advocating, planning, evaluating, and monitoring resources & services. Spencer for STEM, Spencer, IA 2007 - 2011 Co-Founder, Coach, and Mentor Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team. United States Army / Army National Guard, Retired 1989 - 2007 Fire Direction & Automated Tactical Data Systems Specialist Awarded Four Army Achievement Medals. Member of Task Force 21, tested and made recommendations for 21st century tactical and targeting equipment. Skills Engineer, Manufacturing Engineer, Process Improvement, Tooling, Welding, Automated Equipment, Quality Control, Robotic, Robotic Welding, Operations, New Product Development, Product Development, Transmissions, Commodities, Hydraulic Pumps, Hydraulics, Machining, Pumps, Project Management, Design Engineering, Engineering Department, Process Development, Assembly, Assembly Process, Business Requirements, Continuous Improvement, Electronic Production, Inspection, Production Control, Project Manager, Massey Ferguson, Product Design, Six Sigma, Six-sigma, Automation Design, Budget, Contract Negotiations, Ergonomic, Ergonomics, Fanuc, Mentor, Policy Development, Process Design, Robotics, Strategic Planning, Program Management, Industrial/manufacturing, Manufacturing Engineering | ENGINEERING |
SALES & TRADING INTERN Professional Summary 5+ years of management and operational experience built on strong people skills and common sense Experience in entrepreneurial, process improvement and growth management • Substantial exposure to business cultures in North America, Europe, and Asia (China, Singapore & South Korea) • Understanding the various business elements: people, operations, sales, marketing, finance & legal - & their inter-dependence Work Experience Company Name July 2009 Sales & Trading Intern City , State Worked directly with Senior Managing Directors and Associates of the firm assisting them with the introduction of their Prime Brokerage Service, LCG Primeview. Provided asset and market analysis, conducted cold calls and communicated directly with domestic and international high net worth clients. Reviewed merger prospectuses and provided daily Current Events summaries. Researched particular assets in order to help shape sales pitches for brokers. Company Name July 2008 Investment Banking Intern City , State Worked directly with the Senior Managing Directors and Associates of the firm assisting their Senior Portfolio Managers with client relations and account management. Researched particular assets in order to help shape sales pitches for Associates. Prepared business plans, a business pipeline, business summaries, and performed routine office tasks. Attended Shareholder Meetings with Senior Managing Directors. Company Name July 2007 Associate City , State Company Name July 2006 City , State Education Hampden-Sydney College 2010 Bachelor of Arts : Economics and Commerce City , State , United States GPA: GPA: 3.3 Member of Sigma Chi Fraternity Member of Society of '91, Student Leadership Program Interests Additional Information ACTIVITIES
*Member of Sigma Chi Fraternity: Rush Committee, Social Committee 2008-Present
*Member of Society of '91, Student Leadership Program 2009-Present
*Captain of Ridgewood High School Basketball Team 2005-2006 Skills account management, Banking, business plans, Calculus, Corporate Finance, clients, client relations, Economics, Equity, Financial, Financial Accounting, Financial Modeling, Forecasting, Managerial, Managing, Managerial Accounting, Market Analysis, Meetings, Money, office, Prime, sales, Venture Capital | BANKING |
CUSTOMER SERVICE ADVOCATE Summary Highly-motivated, coaching, and analytical health insurance leader. Experience Customer Service Advocate Mar 2016 Company Name － City , State Patient Cetner Medical Home Dedicate Representative Working 0-2 FCR Case Report Coaching new and seasoned reps on casework and taking calls. Coach and assist new customer service representatives Helps train and inform departments regarding PCMH Missionary Pastor/Church Planter Jun 2016 Company Name － City , State Assist Living River Chapel in Church Revitalization Develop and teach discipleship curriculum on a weekly basis Preach 45 minute lecture and interactive lessons on a weekly basis Started a non-for-profit organization called The Sparrows Provides teaching on manhood, womanhood, marriage, parenting Roasts and sells coffee for non-for-profit organizations Retreat center Customer Service Specialist Contractor Sep 2014 to Mar 2016 Company Name － City , State Creates and maintains databases tracking and trending first contact resolution. Analyzes and evaluates customer service representative phone calls. Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques. Contributes ideas and offered constructive feedback at weekly sales and training meetings. Evaluates the accuracy and quality of data entered into the agency management system. Follows up with customers on unresolved issues. Outreach Pastor Aug 2014 to Mar 2016 Company Name － City , State Leads a team of paid staff and volunteers to maintain and improve the church outreach focus. Frequently speaks in front of groups of 20 to 300 people. Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community. Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support. Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services. Leads the Guest Services ministry as part of the church's weekend services. Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church. Quality Assurance Analyst Aug 2013 to Aug 2014 Company Name － City , State Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system. Followed up with customers on unresolved issues. Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Analyzed and evaluated to customer service representative phone calls. Developed a system for first call resolution. Coached and trained entry level to senior employees on policy changes affecting customer satisfaction. Customer Service Representative Aug 2011 to Aug 2013 Company Name － City , State Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and company promotions. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Asked open-ended questions to assess customer needs. Shift Supervisor/Manager Jun 2008 to Aug 2011 Company Name － City , State Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports. Ensured superior customer satisfaction Interviewed potential employees. Engendered customer loyalty by remembering personal preferences and allergy information. Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Teacher and Coach Aug 2007 to Jun 2008 Company Name － City , State Acted as a positive role model for team participants and in the community. Taught a range of sport-specific skills in a clear, safe manner. Built strong rapport with athletes and assistants before, during and after coaching seasons. Developed game plans and adjusted them according to various game situations. Successfully improved student participation in the classroom through integration of creative role-playing exercises. Introduced special outreach programs to department chair in effort to increase institution's interest in community service. Organized grade records to increase reference speed. Education Bachelor of Arts , Historical Theology May 2007 Moody Bible Institute － City , State Historical Theology Master of Divinity The Southern Baptist Theological Seminary － City , State , USA Current Student Skills quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon | ADVOCATE |
TEACHER Summary Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Highlights Retail inventory management Exceptional leader Accurate cash handling Conflict resolution skills Store opening and closing procedures Team-oriented Store operations Sales professional Outstanding communication skills Reliable Flexible schedule Accomplishments Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded "Great. Customer Service Award" in 2015.position.Developed and implemented new loss prevention. methods which resulted in a reduction in shrinkage rates. Experience Teacher August 2008 to June 2009 Company Name Assistant Manager January 2010 to Current Company Name － State Managed classrooms of 10 to 20 students during the absence of assigned teachers. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Employed a broad range of instructional techniques to retain student interest and maximize learning. Took appropriate disciplinary measures when students misbehaved. Worked outside normal hours to be available to answer parent and student questions. Disciplined children and recommended other measures to correct behavior. Carefully monitored children's play activities. Escorted children on outings and trips to local parks and zoos. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase Transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Unboxed new merchandise. Rotated stock to maintain freshness. Updated register logs. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Placed special orders and called other stores to find desired items. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers. Cashier July 2014 to Current Company Name － State Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Prepared items according to written or verbal orders, working on several different orders simultaneously. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Worked with customer service to resolve issues. Weighed food to determine correct pricing. Operated cash register with proficiency. Maintained gift certificate documentation. Provided professional and courteous service at all times. Education Associates : Nursing, Nursing English, Mathematics and Accounting , 2019 ECU － City , State , USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics and Accounting Training course in Microsoft Excel and Word. Coursework included English, Mathematics and
Accounting. Wilson Technical Community College － State , USA High School Diploma : 2009 James B. Hunt High School － State , USA GPA: GPA: 3.6 GPA: 3.6 Skills Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer
satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written | TEACHER |
ASSOCIATE CONSULTANT Professional Summary 7+ years of experience in Analysis, Design, Coding, Testing, Database Administrator & Production Support of application software in Mainframe platform. Having working Domain experience in the areas of Banking, Financial, Warehouse, Legacy System. Extensive hands on experience on IBM Mainframe Application programming using COBOL II, CICS, JCL, DB2, VSAM, UNIX. Using BRIO for generation of Usage Reports. Extensively used debugging tools such as XPEDITOR, IBM DEBUGER. Hands on experience on DB2 tools such as QMF, SPUFI, FILE-AID, DB2 Admin, DB2 command editor. Expertise in using configuration management tools ENDEVOR, SCLM. Good exposure on Analysis and Designing of Documents like Software requirement Specifications (SRS) and specification design documents (HLD and LLD). Expertise in using scheduling tool OPC. Excellent in Problem Troubleshooting, Problem resolution and root cause analysis. Excellent knowledge of both Batch and Online Systems running on Mainframes. CERTIFICATIONS: IBMCertified z/OS Database AdmiN,DB2 Application Developer and DB2 UDB V8 family Fundamentals Certifications. Key Skills OS : MVS, OS/390, Z/OS, Windows, UNIX. Databases : DB2,VASM ORACLE, SQL. Tools/Utilities : TSO/ISPF, RACF, OPC, QMF, FILE-AID, SPUFI, XPEDITOR, ENDEVOR, ABEND-AID, SDF, DCLGEN, SUPER-C,IBM SORT, ICETOOL, BMS, Quality Center (8.2), Clear Quest, Fault Analyzer, SDSF, FTP,IBM UTILITIES, JCL UTILITIES. DB2 ADMIN PANEL,SONAR,RDZ,MQ Shooter Languages : COBOL, JCL, CICS, VSAM, SQL, HTML, XML, JavaScript, REXX and Java PC Applications : MS-Word, Excel, MS-Office, MS Access. OLTP : CICS. Experience Associate Consultant October 2010 to July 2014 Company Name － City , State HSBC CORE BANKING October 2010 to July 2014 Company Name － City HSBC Database : DB2 9.0 Team Size : 10 Role : Developer -> Team Member -> Team Lead Env : Mainframe Z/OS Technology : IBM-MVS, DB2, SPUFI, Scheduler, REXX, JCL/PROC, VS COBOL-II, COBOL, CICS, ENDEVOR, EXPEDITOR, R2DS, MQ Roles / Responsibilities: Managed Team of more than 7 members Proactively taking up the responsibilities as and when demanded Done Resource Management activities: Resource Onboarding, Fun Fridays, News-Letter, team outings, Daily status reporting, Leave management, timesheet management without any schedule slippage Mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues. Worked in different modules / streams as below during the project tenure: Product and parameters Account maintenance Cheque management Account value Taxation Advice, statements and reporting Exception handling Bulk inputs Fees & Interests OAM Gained in-depth core banking knowledge like important control record setup, complete transaction flow on an account and application of fees and interest on an account. Providing design proposals and Development of new programs to handle various functions of banking activities both online and batch. Creating the CICS MAP from scratch and developing the Presentation layer and service programs As a coordinator for various releases, taken responsibility of daily status reporting and follow ups as and when required, resolved proactively functional/technical hurdles that can impact the deliverables, which resulted in timely and flawless delivery for all the releases Creating High level design document and providing best architectural solution possible Providing of Techinical Specifications based on business requirment. Proving the solutions for performance tunning and working on testing part, STUB creation and other activity for tunning Creating UTP for the service and online programs Tracking and reporting all the defects in SIT and sent out status reports as and when required Working in POC project for E2E process of reengineering activity Resolving production issues, Abends & tickets, working on code changes, scheduling change, bug fixing, completing adhoc & business requests were our priority work. Gain ability to work under high pressure and to complete deliverables on time with high quality Working in a team, which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement Active player in project / allocating tasks within team and timely delivered the tasks to clients Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge, technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform Emphasis on preparing document in every phase of project like testing reports, learning's during project, technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time. Creation of STUB program / Batch modules for manipulation of 20 million records Working on Performance Testing and Tuning for different Batch programs. Active participation in Impact Analysis, Coding and Unit Testing, AIT / SIT phases. Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Involved in Retrofit activity and Reviews. Working in SIT defect resolution team. SYSTEM ENGINEER March 2007 to October 2010 Company Name － City , State Education MBA : Finance , 2011 Symbiosis University － City , State , INDIA BE Computer - Pune University 2005 Accomplishments OHCB project is development of a new platform for processing the banking business of HSBC in mainframes Currently this project is in its SIT phase for Term Deposit and initial design for Lending. As a part of one HSBC initiative HSBC is Developing new product named OHCB on Mainframes platform which will have all the existing functionality of it's existing core banking product HUB which is on AS400. In conjuction with the current functionality of HUB, HSBC has decided to include additional functionality in the OHCB to meet One HSBC solution. Currently 53 countries uses HUB as their primary banking system. OHCB architecture is totally service based so that it remains very loosely coupled and can interact with other OH (One HSBC) financial product like OH payment, OH forex, OH cards , OHCDM etc easily. This is the flagship project for HSBC and OHCB will be deployed in all the 85+ countries where HSBC is currently in business by year 2020. 2. IBM INDIA PVT LTD, Pune (System Engineer: Mar 2007 - Oct 2010) PROJECT: MIW (MARKETPLACE INFORMATION WAREHOUSE) Developer / DBA Apr 2009 - Oct 2010 Client : IBM, USA Tools : SCLM, RMDS, DB2 Admin Panel, Spufi, QMF, Brio. Platform : Z/OS. Languages : PL1, JCL, VSAM, DB2. Database : DB2 8.0 / 9.0 Team Size : 7 Roles / Responsibilities: DBA Activities (Solving user queries, Loading / Unloading data, Authorization, Execution of Utilities) Change request estimation / updating and scheduling, project metrics management using RPM tool Active participation in Application design. Responsible for Change Request Management, Code development / delivery Creation of BRIO Reports Unit testing and documenting unit test results. Review of program specifications, unit test specifications and unit test results Production Support (L3) / Resolution of abends Description: Marketplace Information Warehouse (MIW) is a part of IW suite of applications. MIW houses multiple sources of data and makes this data easy to use by cleaning, processing, linking, and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals. Data is both licensed from external sources and compiled by IBM internally. MIW receives External data from its Vendors. MIW refines and process raw information received from different vendors into useful information, which is loaded to DB2 tables. IBM sales and marketing team access this data using different online interfaces. The information that MIW receives and process differ for different vendors. PROJECT: LDW ESW Developer Apr 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: EBI (Enterprise Business Information) Operation includes three batches, one for each GEO (EMEA, NA and AP) running overnight. The batches feed daily IDOCs from CBS located on SAP environment to S&D IW located on MVS/DB2 environment through FODS (Fulfillment Operational Data Store). The LDW ESW is physically located on an MVS/DB2 environment in UK/Portsmouth - UK MVS TSOBA. There will be no direct access to the LDW ESW system on TSOBA for the common users (key users and LCM have direct access). Edge-On-Demand is used as a front-end tool with BRIO as the query tool behind. It's a WEB based solution, which supports different formats (BRIO, HTML, and L123). PROJECT: LDS (LEGACY DATA SYSTEMS) Developer Oct 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: The Legacy Data Store (LDS) as a logical part of the EDW consists of 12 tables. It is a system which receives data from the Legacy Warehouse systems and stores it in the S&D Information Warehouse. The whole transmission system consists of two parts: 1) The sending part on Legacy Warehouse Country side 2) The receiving part on S&D IW side For each sending system exists in the S&D IW one dedicated receiving System. The sending and the receiving systems are developed as OPC job net running under MVS. Each job net consists of several jobs, which usually executes one program, but there are also jobs executing more than one. A program is a MVS/DB2 Utility or a PL/I Program. Because up to 12 tables are fed, there are also 12 interfaces, each responsible for one target table. Dependent from the target table, every interface has a specific layout and record format. The two subsystems communicate with the help of a trigger file. This file indicates that a sending action has successfully completed and the data can be accessed on the receiving side. If no trigger file is received on the target side, no processing take place. Skills analytical skills, banking, CICS, COBOL-II, COBOL, client, clients, Database, delivery, documentation, ENDEVOR, English, File-Aid, functional, Hindi, IBM, DB2, DB2 8.0, DB2 9.0, IBM-MVS, ISPF, JCL, Languages, team building, Team Lead, Mainframe, MS-Access, Windows, News-Letter, OS, Developer, PL1, Coding, proposals, QMF, quality, Quest, reengineering, reporting, REXX, scheduling, SPUFI, SQL, TSO, UDB, VSAM Additional Information PERSONAL DETAILS
Date of Birth : 20-08-1983 Sex : Female
Marital Status : Married Hobbies, Interest : Watching movies, Listening music
Swapanali Dhend | BANKING |
MANAGING PRINCIPAL Career Focus Results-driven investment banker and management consultant with 10 years financial and strategic advisory experience enabling established companies identify, develop, and implement strategic growth initiatives in emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage and iii) increase long-term profitability. Proactive assistance to clients – in the oil and gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, and food and beverage industries – to meet their business objectives, manage local interest expectations, and establish best practices on how they can ethically contribute to sustainable development of the communities in which they operate. Expertise navigating high-growth emerging markets in Africa, Latin America, and the Middle East. Summary of Skills Strategic business development Project management Procurement agent Emerging markets Domestic and international experience Infrastructure and real assets advisory Relevant Professional Experience Company Name June 2009 to Current Managing Principal City , State Designed bid defense strategy for international consortium on its license pre-qualification and tender submission for 4,456km2 deep-sea offshore oil and gas blocks in Equatorial Guinea. Significantly decreased transaction costs US$25 million by devising a winning bid that proposed a dual-track exit to support an international sovereign and private equity consortium on its acquisition of a leading U.S. LNG transporter. Reduced due diligence timeline 15% by effectively spearheading successful cross-cultural negotiations with a leading Chinese equipment provider on behalf of our client, a Saudi Arabian sovereign-owned oil & gas company, to deliver heavy industrial equipment to support upstream activities. Eliminated an average 50% concessionary renegotiation rate and boosted project bankability by leveraging sophisticated financial expertise, deep knowledge of associated legal documents and key contract terms according to international project finance standards for a US$113 million 1,200+ mixed-income housing PPP project in Nigeria. Leveraged well-developed network in Nigeria to decrease market entry costs 17% and afford a U.S. micro power plant manufacturer faster time to market, operational setup and procurement of its business and generator licenses. Advised on Regulation 144A/S private placement structure to support development of a 100+ key resort and marina lifestyle for Viceroy Cartagena, Columbia. Structured and managed a South Korean conglomerate's bid for the provision of services in the Jeddah Metro Transportation Plan. Company Name April 2007 to May 2009 Senior Associate, Corporate & Investment Banking City , State Performed every aspect of transaction analysis and execution, from day- to-day management of corporate finance transactions to closing over US$10 billion in financing, including the US$8.5 billion private equity purchase of HD Supply by Bain Capital Partners, Carlyle Group and Clayton Dubilier & Rice. Built complex ad-hoc model demonstrating timeline of contractual backlog and revenue visibility to support the US$99 million private equity buyout of CyrusOne by ABRY Partners. Identified and shared potential tuck-in acquisitions with ABRY Partners that bolstered exit to Cincinnati Bell in excess of 3.3x Net ROIC. Negotiated with clients and investors key transaction terms and associated legal documents, including commitment papers, bridge loan papers, term sheets, and credit agreements. Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products and TravelCLICK. Company Name April 2005 to April 2007 Associate, Corporate & Investment Banking City , State Mastered a very sharp learning curve in SunTrust Robinson Humphrey's Investment Banking and Credit Training Leadership Program. Successfully cross-sold US$500 million of ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters of credit and treasury solutions. Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, and Watsco. Education New York University 2014 Coursework : Project and Infrastructure Finance City , State , U.S.A. New York University 2013 Coursework : Real Estate Finance and Development, Construction Cost Estimating City , State , U.S.A. Babson College 2011 MBA : Finance City , State , U.S.A. University of Florida 2005 Bachelor of Arts : Finance City , State , U.S.A. Skills Emerging Markets, Infrastructure and Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers and Acquisitions, Domestic and International Experience | BANKING |
DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment. Skill Highlights Microsoft Server 2003, 2008, 2012 Exchange Server 2007, 2010 VMware ESXi VMware vCenter VMware Horizon View 5.x, 6.x, and 7.x Microsoft Hyper-V Cisco UCM and Unity Help Desk ITIL Service Catalog Vendor Management Budgeting Project Management SLA Management Asset Management Professional Experience Director of Information Technology 11/2012 to Current Company Name City , State Developed and implemented the IT strategy for the organization including software, support and infrastructure Hired, developed, and managed IT staff Negotiated terms and products from external vendors, including changes needed as business needs changed Met and exceeded goals set by executive leadership accomplishing both time and financial gains Set annual budgets for organizational technology needs IT Administrator 03/2008 to 11/2012 Company Name City , State Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008 Upgraded environment to Server 2012 Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment Planned, installed and managed VMware platform for a virtual environment. Converted all physical servers to virtual environment Planned, installed and managed VMware Horizon View virtual desktop environment Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors Managed help desk, utilizing ITIL framework for 260 end users Executed break/fix for computers, printers, security system, camera system, and all A/V systems New Car Sales 08/2005 to 02/2008 Company Name City , State Recognized by Toyota as one of the top salespeople in the Chicago Region IT Consultant 01/2000 to 08/2005 Company Name City , State Provided IT consultation and implementation of retail cash register networks Managed staff of more than 10 independent IT contractors in implementation of contract projects Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us Certifications VMware Certified Professional 5 - Data Center Virtualization VMware Certified Professional 5 - Desktop Virtualization ITIL Foundation Certified Microsoft Certified Professional - Server 2012 Core Accomplishments Leadership Skills: Led committee to successfully change our organization's dealership management system (DMS). The DMS is similar to an ERP system for auto dealerships Charged with maintaining compliance and security for customer data. Successfully manage data sharing relationships with more than ten third party vendors. Worked closely with DMS provider to develop an acceptable secure data sharing platform. Project Management: Currently managing the conversion of the dealership to a new dealership management system. Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy. As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure. Managed email conversion project, deploying Smart Motors' on-site Exchange server. Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server Installed and mange TrendMicro agentless security for VMware View Staff Development: Frequently met one on one with staff to determine motivation and goals. Guided staff in creation of goals and the pursuit there of Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools Operations Management: Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization Education Bachelor of Science : Management Information Systems Cardinal Stritch University City , State Online Profile LinkedIn www.linkedin.com/in/RobertRJordan | INFORMATION-TECHNOLOGY |
HR GENERALIST Summary HR Generalist with 8 yrs of professional experience in employee recruitment, orientation, engagement ,assimilation and termination procedures . Highlights •Employee recruitment •Talent Acquisition •New employee orientations •Employee Engagement and assimilation •Vendor Management •Termination procedures •MS Office proficient Experience HR Generalist November 2006 to May 2015 Company Name - City , State Onboarding: Welcoming the new employees onboard by ensuring they have a pleasant experience. Verifying and collecting all the mandatory educational & employment documents. Performing a reference check on the day of on boarding incase any document is not available. HR Engagement and Assimilation Handling employee's queries with respect to joining formalities Taking induction for the new joinees and briefing them about IBM and the concerned BU's to which they will be a part of. Briefing the new joiners on various policies like payroll, payables, medical insurance, reimbursement, superannuation etc. Updating the joiner's data /no-shows data in GOM. Ensure all the relevant departments are informed about the new joiners. Managing attendance and leave for the team. Mentoring & coaching new team members across locations on the process, and ensure they execute the process successfully. Preparing weekly & daily MIS reports. Preparing MOM and sharing it to the team for every weekly team meeting. Recruitment : Screening the resumes so as to assess the HR Fit & the Technical Fit of the candidate for the applied position. Taking care of the HR issues while screening the resume in terms of the present employer, years of experience, relevant work location, relevant background, relevant education, etc. Liaisoning with the Business for the Requirements and carrying out the recruitment process smoothly. Coordinating & handling week-end drives in location. Also involved in extensive Campus drives /Offcampus drives in Technical institutions. Chalking the Monthly requirements with the Managers & completing the same in the given time frame. Facilitating Vendor management by allocating requirements to vendors. Educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement. Handling queries from the competency Managers and solving them with regards to Recruitment, Hiring & Joining and also regarding the Policies of Recruitment. Documentation for Mandatory Offer Paperworks. Liasoning with Business Hiring Managers / Compensation Team for hiring approvals. Liasoning with Separations Team / WFM / HR Partners for approvals for Rehire / Restricted /Foreign National Hires Coordinating timely /accurate and 100% compliant Offer Rollout to ensure we meet out hiring numbers for each quarters. Handle post offer queries as raised by Business and candidates and direct them for solutions. Negotiating with offered candidates to convert them to join. Coordinating end to end with the different Business Units to get HR related issues and queries resolved on time. Coordinating with the candidates and the different Business Units through effective Telephone and E-Mail Communication. Internal audits and provide inputs for avoiding audit exposures along with process adherence. HR Consultant January 2006 to October 2006 Company Name - City , State Working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs. Counseling and evaluating candidates by taking preliminary round of interviews, calling them for final interview and doing reference checks on behalf of the candidates. Recruiting candidates by means of headhunting, employee references, networking. amp; jobsites depending on the resource requirements. Working on senior level assignments (15-20 yrs experience). Coordinating interviews, updating the candidates about the company, job profile, giving them interview tips and maintaining client relation. Also involved in recruitment selection of new executives for our company. Giving induction to the new entrants. Record keeping & documentation, database management in excel. Preparing agenda for monthly meeting. Weekly analysis of individual performance against the set target. Education M.B.A : Human Resources & Finance , 2005 Utkal University - State , India GPA: 1st Class with topper of our batch Human Resources & Finance 1st Class with topper of our batch Bachelor of Science : Physics Honours , 2002 OUAT - State , India GPA: 1st Class with Honours with Distinction Physics Honours 1st Class with Honours with Distinction Languages English, Hindi, Oriya Personal Information Date of birth : 2nd October, 1981 Marital Status : Married with 1 Kid Nationality : Indian Hobbies : Listening to music, Dancing, & Dairy Writing, Additional Information Skills Talent Aquisition Onboarding Documentation Vender management Microsoft Office | HR |
CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. Professional Experience September 2014 to Current Company Name City , State City Carrier Assistant Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Obtained signatures needed to complete and process all paperwork in a timely manner. Handled merchandise in accordance with product handling standards. Loaded and unloaded merchandise at stores and vendor locations.. January 2014 to Current Company Name City , State Event Ambassador Developed professional and sustainable relationships with adult and youth clients. Promoted events before, during and after its scheduled timeframe. Attended client events and assisted with setup, cleanup and presentations. Remained engaged with clients and event attendees to assist with any questions or concerns. Applied counseling, crisis management and/or protective services when needed. October 2013 to December 2013 Company Name City , State Stock Clerk Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. May 2012 to August 2012 Company Name City , State Sales Assistant/ Cashier Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation. Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will. Replenished floor stock and processed shipments to ensure product availability for customers. May 2009 to August 2011 Company Name City , State Stock Clerk Displayed advertising signs and visuals of merchandise to attract customers and promote sales. Stocked shelves with merchandise and inventoried items to be reordered or replenished. Answered customers' questions about merchandise and advised them on merchandise selections. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Broke down heavy pallet loads of cases, boxes and bags. May 2008 to August 2008 Company Name City , State Cashier/Host Greeted and seated guests in a timely manner, and provided assistance to servers. Accurately operated cash registers for POS transactions with cash and credit. Maintained awareness of all promotions and advertisements; practiced suggestive selling. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Education and Training May of 2014 Morgan State University City , State , USA Psychology Bachelor of Science Psychology 2008 Hillside High School City , State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 Agape Family Worship Center Member & Volunteer Spring 2000 to Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations and Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 Spring 2013 Agape Family Worship Center Member & Volunteer Spring 2000 to Present | PUBLIC-RELATIONS |
HUMAN RESOURCES ADMINISTRATIVE ASSISTANT/EXECUTIVE ASSISTANT Career Focus Ambitious professional driven to launch a career in the communications and customer service fields. Brings valuable experience from internships in public relations and one year of fast paced experience in Human Resources.Hard-working, entry-level job seeker looking to apply my education and experience. Very familiar with the EBSCO Host research database. Core Qualifications Mac and PC; Microsoft Office (Excel, PowerPoint, Word); WordPress; Hootsuite; Google Docs; Twitter; Facebook Management; Google alerts; Trapit; Photoshop (Novice); HRIS databases Research Databases: Human Resources Information System Databases: Ceridian and Kronos, Cision, Ebsco Host Accomplishments Dean's List All Semesters Westfield State University Honors Program 01/2011-05/2014 Phi Kappa Phi Honors Society 03/2013-Present Dan Doyle Memorial Scholarship 06/2013-5/2014 Outstanding Classroom Citizenship Award 5/2014 Academic Excellence Award 5/2014 Work Experience Human Resources Administrative Assistant/Executive Assistant October 2014 to September 2015 Company Name － City , State Manage multiple schedules Assist entire department with any and all needs Strong organizational skills/ability to multi task Work in fast paced work environment Ability to troubleshoot High volume of interaction with accounting Coordinating travel arrangements Experience with confidential and sensitive information, employee relations Ensuring compliance with labor law posters Track Employee Anniversaries Strong Customer Service skills Member of Winn Event Planning Committee Working knowledge of Learning Management System and training Facilitate WinnStart process Street Team Member May 2014 to September 2015 Company Name － City , State Responsible for set up, execution, and breakdown of station appearances Represented the station in a positive manner Maintained station vehicle and prize inventory Interact with clients at sales appearances Upheld appropriate station image at all events (brand ambassador) Communicated with Promotion Coordinator before and after events. Manager May 2007 to September 2015 Company Name － City , State Promoted 4 times within 4 years of employment due to leadership abilities and work ethic. Mentored/trained new members of staff in both event planning and cleaning. Assisted with event coordination and troubleshoot problems while maintaining strong customer service focus. Communications Intern January 2014 to May 2014 Company Name － City , State Assisted in the planning and execution of reunions and Alumni Mentor Networking Night events Contacted venues/used resourcefulness to work within means to decorate events, plan activities Conducted research to improve alumni website and magazine Generated ideas/conducted research to improve alumni website/increase student attendance for events Created methods to reach out to alumni to encourage contributions and involvement in University. Public Relations Intern June 2013 to August 2013 Company Name － City , State Wrote press releases promoting upcoming events for clients Composed/published 2 blogs weekly about public relations tips and current events for website Worked to keep 3 clients' websites, Facebook, and Twitter accounts up to date Made pitch calls to magazines for clients' to promote upcoming events Managed a Virginia political news blog, website, and social media pages for the public Set up Google alerts/Trapit to track and monitor information Attended rallies for United Mine Workers of America Coordinated and performed social media tasks for clients events Experienced and used effective communication strategies. Education and Training Bachelor of Arts : Communication Public Corporate Communication Political Science , May 2014 Westfield State University － City , State GPA: GPA: 3.877/4.00 Communication Public Corporate Communication Political Science GPA: 3.877/4.00 The Washington Center: Internships and Academic Seminars; Washington DC 05/2012-08/2013 Media and Communications Program Course work: Mass Media and National Politics Contributed to a civic engagement project advocating for veterans and assisting in reintegration Partook in courses for career development and professionalism Interests Member: Westfield State Track and Field 09/2010-05/2014 Team Red White and Blue Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission trip July 2013 Campus Activities Board: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 10/2013-04/2014 Hall Council 01/2014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department April 2014 Additional Information Westfield State Track and Field Member 092010-05/2014 Team Red White and Blue: Veteran Services Summer 2013 Volunteer: Westfield Boys and Girls Club Spring 2011-2012 McDowell Mission Trip July 2013 Campus Activities Board 09/2013-05/2014 Street Team: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 01/1014-03/2014 Assisted in hiring decision process for 2 new professors in Communication Department Skills Excel, Microsoft Office, customer service, database skills, event coordination, fast paced, focused, HRIS, human resources, social media management, leadership skills, networking, strong organizational skills, press releases, promotion, public relations, research, manage schedules and travel arrangements, troubleshoot, website, websites, editing | PUBLIC-RELATIONS |
HR ADMINISTRATOR Summary Experience Recruiting Coordinator with 6+ years supporting various industries. Expert in managing background checks 60+ weekly. Processing new hire paperwork; scan, upload and file in employees folders. Proficient in MS Excel - vLook up, Pivot tables, and MS Office, as well as, Taleo, SharePoint, PeopleSoft and Adobe Professional. Initiated and managed background checks for 45 campus locations. Tracked and processed 200+ background checks and job requisitions. Processed new hire paperwork. Scanned new hire paperwork into employees files electronically Assisted in coordinating New Hire onboarding orientation. Highlights TECHNICAL EXPERTISE Adobe Acrobat ADP Enterprise v5 ADP Select SAP (System Application Product) MS Excel (pivot tables, & VLookup) MAS200 Taleo MS Outlook MS Publisher Adobe (Acrobat, Photoshop, Illustrator, InDesign) PeopleSoft SharePoint Concur SnagIt Accomplishments Maintained graduate award budget via MS Excel; stipend, tuition and fees Experience HR Administrator February 2015 to Current Company Name － City , State Provide administrative support to the Director of HR and Sr. Generalist. Verify employment requests for present and former employees; Ev5 and SAP. Process unemployment claims the same day via fax and mail Enter benefit enrollments for new hires in Ev5. Onboard new hire paperwork in ADP Ev5 and SAP; process I9 paperwork. E-verify all new hires. Manage monthly cobra payments using Excel spreadsheet. Human Resources Temp November 2014 to January 2015 Company Name － City , State Provided administrative support to the Sr. Director of HR, HR Assistant and Coordinator. Managed background checks; physician, physician assistants and nurses in ADP Select and EP Staff Check. Processed I9 documents; copy, scan and file. Updated benefit information in ADP Enterprise; add beneficiaries, change of address, dependents. Assembled corporate handbook and benefit packages for new hires. Recruiting Coordinator June 2014 to November 2014 Company Name － City , State Provided administrative support to the Director of HR and 3 Recruiters. Uploaded and track new hire paperwork in Taleo; Applications, CV, Credentials. Maintained and update employee database report via MS Excel; i.e. pivot tables, charts, vlookup and filters Scanned and upload documents in Applicant tracking system. Administrative Assistant February 2014 to May 2014 Company Name － City , State Provided efficient and professional administrative support to the Department and Dean of Liberal Arts & Sciences Prepared department communication, correspondence, and memos Created awards certificate Maintained graduate award budget via MS Excel; stipend, tuition and fees Compiled graduate awards data for MS Excel spreadsheet Maintained department calendars Assisted with requests from Faculty, Staff, and Student Body Human Resources Communications and Staffing Specialist April 2013 to December 2013 Company Name － City , State Compiled latest news from Wellness, President, Benefits, and Human Resources etc onto SharePoint weekly. Coordinated and maintained intranet content and design to ensure consistency, integration, accuracy, and usability. Manage reports in Learning Management Systems; courses that was taken, who signed up to take the eCourses. Designed print media such as posters, brochures, newsletters, and handbooks. Uploaded eCourses in Learning Management System. Assisted with the development of employee training program materials and managing training programs on the Learning Management System. Recruiting Coordinator - Human Resources September 2007 to April 2013 Company Name － City , State Managed & troubleshoot ADP software, background check and drug testing for 45 campus locations. Compiled new hire packages. Managed complex monthly billing using MS Excel -- VLookup & Pivot tables. Organized webinar training for newly hired human resources personal. Trained human resources personal on using ADP, Labcorp and eScreen software. Assisted with organizing onboarding agenda and materials. Compiled and distributed monthly Termination report via ePrise Administrative Assistant - Education Department January 2006 to January 2007 Company Name － City , State Education Bachelor of Fine Arts : Visual Communication , 2010 American InterContinental University － City , State , US American InterContinental University Schaumburg, IL Bachelor of Fine Arts in Visual Communication 2010 Skills Excel, Human Resources, Ms Excel, Training, Adp, Pivot Tables, Recruiting, Adp Software, Billing, Eprise, Onboarding, Testing, Administrative Support, Administrative Assistant, Hr, New Hire Paperwork, Benefits, Integration, Integrator, Intranet, Intranet Content, Learning Management, Learning Management System, Learning Management Systems, Microsoft Sharepoint, Sharepoint, Staffing, Training Programs, Usability, New Hires, Acrobat, Adobe Acrobat, Illustration, Illustrator, Indesign, Ms Office, Ms Outlook, Ms Publisher, Outlook, Peoplesoft, Photoshop, Publisher, Applicant Tracking System, Database, Employee Database, Claims, Cobra, Payments, Sap, Award, Budget, Correspondence, Adp Enterprise, File | HR |
SALES Summary Extremely loyal, ambitious and a hard working individual looking to leverage my high level of
customer service skills to excel in a professional sales environment. Experience Sales January 2014 Company Name － State Care Wear Uniforms 2014 ·Replenish product bins and product racks. Load/Unload vans a various hospitals. Set up "retail" type stores in said various hospitals. Inform customers about new product. Assist customers with their purchases. Receiving and preparing product, maintaining the Grocery floor and displays, and selling product in support of regional Grocery standards. Providing courteous, friendly, and efficient customer service ·Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food. Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products. Maintain accurate department signage and pricing. Stock and clean grocery shelves, bulk bins, frozen and dairy case. Keep Grocery department clean, sweep floors and maintain sweep logs. Assist with sampling program, keeping sample areas full, clean, and appealing. Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices. Operate and sanitize all Grocery equipment in a safe and proper manner. Road Safety 2013 ·Controls movement of vehicular traffic through construction projects: Discusses traffic routing plans, and type and location of control points with superior. Distributes traffic control signs and markers along site in designated pattern. Directs movement of traffic through site, using sign, hand, and flag signals. Warns construction workers when approaching vehicle fails to heed signals to prevent accident and injury to workers. Informs drivers of detour routes through construction sites. Warehouse January 2012 Company Name － City , State Memorize System Pavers 30 minute sales presentation ·Visit potential customers at their homes and helped design their dream yards and hard scape ·Provided accurate designs, estimates and payment plans to homeowners on first visit. Rancho Murieta Community Services District 2012 ·Performs a variety of unskilled and semiskilled labor tasks in the construction and maintenance of water distribution and wastewater collection systems, drainage systems, roads, pipelines and other District facilities ·Works in or around hazardous electrical panels and equipment; assists operations staff as needed ·Reads residential and commercial meters; maintains simple records and logs ·maintains districts open channels and ditch systems. January 2012 Company Name Participates in the installation, operation, and repair of sewer mains and appurtenances ·As needed operate light construction equipment, tractors, and easement mowers ·Working under direction, assist CCTV assessment of sanitary sewer main lines and service lines, using mini cam and main line cameras. Paragon Products-El Dorado Hills 2011 ·Assembly of inverters including soldering capacitors, modifying boards, assembling hardware, hi-pot testing and frequency setting. Mixing and pouring of epoxy to pot electronics assemblies. Validate, troubleshoot, and repair pumps using predefined pass/fail criteria ·Installs inverters on pump assemblies ·Record completed serial numbers in Macola database. Relish Burger Bar-El Dorado Hills 2010 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Red Robin 2008 ·Inspect, arrange, and run food in an up-tempo environment ·Assist managers and other staff members in the upkeep of the restaurant ·Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items. Courtesy Clerk January 2008 Company Name maintained a neat and well organized area ·Product orginization and stocked new products as needed ·Responsibile for customer satisfaction. Education Bachelor of Science Degree : Sport Management , 5 2010 Culver Stockton College － City , State Sport Management Associates degree : 5 2007 Sacramento City Community College Stockon College, Sac City College GPA: 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement ACCOLADES ·First Team, Second Team All-Conference: Baseball (Culver 2006 Academic Recognition of Excellence/Deans List-Cumberland University ·CDL Class B w Tanker Endorsement OSHA Forklift Certified · ATSSA Flagger Certified Skills Assembly, hardware, customer satisfaction, customer service, database, direction, drivers, electronics, Forklift, Macola, Works, neat, cameras, pricing, Receiving, retail, routing, Safety, selling, sales, soldering, troubleshoot, type, well organized | SALES |
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