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ENGINEERING MANAGER Professional Summary Electrical Engineer with 20+ years of experience in semiconductors microlithography and strong project management background. Scope of work required extensive background in equipment engineering maintenance and process sustaining. Utilized experience in cross-function activities with other engineering, production and support organization for the completion of start-up semiconductor factory construction and equipment's. Outstanding communication skills in task-milestone reports provided senior level management with clear forecast of project completion. With additional experience in application marketing engineering, led team of business development managers and R&D engineer to grow DUV business for DOW chemical's globally from $ 300k to > $ 20 million in 3 years. Management skills Excellent leadership skills in cross-functional, team-based environment, multi cultural, with the ability to effectively communicate, influence and motivate at all levels of the organization. Strong understanding of financial measurements and goals that can be directly correlated to implementation of plans. Proven ability to analyze statistics and trend data with measured outcomes Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Tech-savvy Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration. Skills Exceptional interpersonal communication Effective leader Budget development Budget development Staff training/development Consistently meet goals Efficient multi-tasker Deadline-oriented Work History Engineering Manager , 01/2000
to Current Company Name – City ,
State Manage the performance and facilitating the development of direct report Encourage team member engagement by setting challenging goals and communicating line of sight Partnering with global counterparts on process.
Transfer and technology issues and industry direction Managing Projects to ensure deliverable are completed within the required constraints (schedule, cost, resources,etc) Partnering with equipment and process counterparts, purchasing, facilities , contractors and vendors to buy, install and release of equipment) Maintain flawless execution of area module by on-going coaching junior and Senior engineers, equipment specialists, and technicians in operations, process and equipment Plan and improves standardized production method and objectives to achieve safety, quality, delivery and cost targets.
Successfully navigate cross-site and cross functional teams through high priority initiative by leveraging effective leadership tactics , managing key relationship and building strong teams to achieve impactful results Designed an effective Quality system visual management tool used by QSM to identify and resolve potential ISO9000 findings prior to certificate audits Chaired multi-site mission based team of integration, process and quality Engineers that developed a containment strategy for an undetectable process defects to alleviate major escape and reliability concern Assure proper staffing, development of staff, training and employee involvement, in appropriate areas.
Lead plant in continue improvement activities in quality, service and price for all customers.
Troubleshoots and develops countermeasures for problems of quality , productivity , and employee relations using root-cause problem solving methods Assure safe practices and maintenance of proper conditions and review these practice and procedures and leads activity to lean manufacturing Continuously works to ensure that customer satisfaction targets are achieved.
Responsible for environmental reporting and compliance.
Formulate and manage development and implementation of goals, objective, policies and procedure related to Quality Management system.
Assure that effective operation of document control system and maintenance of relevant records, including efficient execution of change orders and change control Monitor supplier's quality performance and manage problem solving activities.
Evaluate and disposition discrepant material in conjunction with material management, engineering and operations Manage internal customer/supplier and ISO audits, including closing out finding, creating audit finding reports and determine proper corrective and preventative actions.
Manage and ensure that all internal and external non-conforming reports are address on timely basis.
Utilize and develop metrics that provide insight into the performance of Quality System, present report finding and make recommendations for improvement in outcomes.
Monitor all expenses relating to site operations to ensure these remains with budget limits.
Ensure that all Staff is fully conversant with safety matters and procedures arising from the site operations to comply with EHS standards.
Ensure that all preventive maintenance as laid down by equipment manufactures is adhered to by all staff Professionally manages, guides and leads all site staff to ensure that outstanding levels of customer services are maintained at all times Communicates individual and group performance targets and monitors achievement of the same for better site performance.
Support department in implementation improvements programs Ensure capturing of actual cost in line with implementation costing models on periodic basis.
Assist in identifying the cost elements as part of cost management team.
Consolidates the inputs received from corporate departments and other business units to present the company level budgets, plans and rolling forecast.
Assist in implementation of approved costing model for respective lines of business/products from Group perspective Collate actual cost in line with implemented costing models on a periodic basis.
Develop and edit maintenance, operating and process spec/procedures Lead team of Engineers to transfer products from development to manufactures Develop process parameters for new products Lead equipment specialist and engineers on equipment qualification and upgrades Lead equipment Engineers and technicians specialist to maintain equipment metrics such as utilization, availability, and cycle time to be equal or above goal (90% availability) Leads improvement projects such as cost reduction, labor reduction, operation, yield improvements, OEE improvements and waste reduction Derive and lead equipment projects for higher throughput, lower chemical cost, part consumption, and maintenance time.
Lead equipment specialist team on monthly basic to review pass maintenance and trouble shooting performance to identify gaps and techniques so optimizations can be made Apply lean manufacturing principles to identify gaps from operation and maintenance standard procedures and make improvements.
Collaborate with quality & reliability, integration engineers, and Intel Virtual Factories in Oregon and Arizona for global projects, excursion investigation and provide technical supports for solutions.
Collaborate with Intel Virtual Facilities in Oregon and Arizona for equipment and process upgrades.
Performs statistical analysis such as JMP and SPC charts to monitor process, equipment performance, and to identify potential issues so that proactive actions can be taken.
Collaborate with automation engineers to improve operations and tool utilizations by applying lean manufacturing methods.
Responsible for ensuring that manufacturing, operation and supply chain management processes are capable of meeting quality, cost and delivery requirements according to the company objectives, to strengthen company values and to better serve customers.
Responsible for procurement, inventory, production planning, manufacturing, lean manufacturing and machine maintenance.
Responsible for the strategy, design and implementation of lean and continuous improvement activities. Strengthened company's business by leading implementation of Chemical consumbtion. Hired and trained 20 memebrs of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies. Application and Marketing Engineer , 01/1989
to 06/2000 Company Name – City ,
State Collaborated with R&D and Marketing to develop products to meet customer requirements for new business opportunities Coordinated and lead production trials of new and modified products. Supervise Pilot scale trials when appropriate Drafted internal and customer specs for developed products Assisted Quality Assurance in evaluating and resolving unusual, non-routine customer complaints Provided technical assistance to Manufacturing concerning unusual, non-routine situations collaborated with Purchasing and Manufacturing in the evaluation of new sources of raw materials, and products Evaluate competitive products as needed Lead Engineer on the Engineering Production Team for customer samples Set-up, directed, and trouble shotted batches for new formulations for customer samples (non-routine) Mentored other engineers with respect to routine batch set-up Trouble shotted and solved issues during batch manufacture Assessed process capability Led R&D engineering production team hand offs Redefined system for recording samples results as a routine part of sample manufacturing Created part numbers, Bill of Materials, Productions version, Quality Management forms, and Material Masters for new products Independently designed and performed laboratory experiments using statistically driven design of experiment Assisted in makeup and testing of XP formulations Responsible for performing all accelerated aging testing of new formulations to establish product shelf life Implemented design of experiments to analyze experimental data using JMP statistical software Assisted R&D Managements in the allocation of resources across all development projects authorized by the Performance Materials Strategy Team. Researched and formulated of LIP silver, Electroless Nickel, Electrolytic Copper, and other various metals Created Sales strategies in tune with market potential by the information backed by market research Prepared Sales Plans for Each Customer Coordinate with the Business Development Team regarding the new product launch and new target customer Responsible for defining and scheduling the delivery of high quality output in line with business requirements and customer priorities Managed the Product Management documentation and generated technical information together into a data package for marketing the new products. Additional Information Nationality: US Citizen Education B.S : Management information system ,
1991 WORCESTER STATE University, MASS - GPA: GPA: 3.1 Management information system GPA: 3.1 B.S : Electrical engineering technology ,
5 1987 CENTRAL NEW ENGLAND COLLEGE - State GPA: GPA: 2.89 Electrical engineering technology GPA: 2.89 Dale Carnegie: Effective Speaking and Human Relation, 1995. Skills BASIC, COBOL, FORTRAN, PASCAL, Prolith (Modeling), Power Point, Word, Excel and Lotus Notes,Statistical Analysis: JMP, DOE (design of experiment), PCS, SPC++, six sigma, data view, Crystal ball | ENGINEERING |
DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills | INFORMATION-TECHNOLOGY |
OFFICE MANAGER - 40+ HOURS PER WEEK Professional Summary Human Recourses/Office Manager with 4-years background in employee management, hiring, computer training and benefits. Highly detail-oriented and organized. Works well in a team setting and alone. Very self-motivated and results-driven with strong communication, analytical, problem solving, reasoning skills and data entry. Highly enthusiastic and goal oriented. Licenses CNA License - NA0010346149 CPR Certification BLS - Basic Life Support In process of earning my Electrocardiogram certification through AMCA In process of earning my Phlebotomy certification through AMCA ? Skill Highlights Hiring and retention Training and development Employee relations New hire orientation Client relations specialist Focused on customer satisfaction Scheduling Deadline-oriented Personnel records maintenance Recruiting Compensation/payroll Skilled multi-tasker One-site, Tenant Tracer, ADP Payroll, QuickBooks, Microsoft Word and Excel software proficiency Training and development Professional Experience Office Manager - 40+ Hours per week May 2015 to November 2016 Company Name - City , State QuickBooks Experience, MS Office, Word, Excel & Internet and database searching . Data entry and work processing skills with a high level of accuracy, and the ability to proofread and verify information. I interacted effectively with the public. Maintained confidentiality of records and all information. Dealt with the Texas Workforce Commission (TWC) and also the Department of Aging and Disability Services (DADS) and NACEES. Signed students for desired classes. Managed front office along with annual reporting and daily customer needs. Responsible for money and bank deposits and answering all calls. Also took payments for the VA, MYCAA and DARS. I was also an assistant instructor for CNA. Recruited and interviewed applicants for positions available. Managed I9/W2. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Developed, implemented and monitored programs to maximize customer satisfaction. Leasing Specialist - 40+ Hours per week January 2014 to May 2015 Company Name - City , State Worked with operations department for rental inventory. I handled all leasing reports which includes preparing reports to be presented at weekly meetings, greeted prospective residents, answered all calls and inquiries, facilitated resident service requests, handled background check/credit checks, money and bank runs. I handed most move-ins and also bank/corporate audits. Administrative Assistant/Office Manager - 40+ Hours per week January 2013 to September 2013 Company Name - City , State Managed and helped barista managers with ordering supplies, hiring new employees, termination of employees, out of town trips and opening up new coffee stands. Bi-Weekly payroll using ADP, key holder, daily bank runs, general payables (bills), working close with CEO and president of Baristas Coffee Company Inc. I also helped with reports, acquisitions, leases and sales, reviewing resumes, contacting candidates, screening perspective candidates, interviews and managing some training. I worked daily with excel spreadsheets including creating new spreadsheets. Barista/Office Manager - 40+ Hours per week March 2012 to December 2012 Company Name - City , State Managed 6 employees, interviews, hire and termination. Bi-weekly payroll using ADP payroll System, key holder, daily bank runs and bank deposits, sales and marketing for the coffee stand. Open and closing the stand, weekly supply ordering, create weekly work schedules, train and work with new hires. Serve customers on daily basis with fresh coffee, specials of the day and snack. Created excel spreadsheets to track sales. Retail Apparel Associate March 2010 to March 2012 Company Name - City , State Cashier, merchandising shoes, all apparel from the stock room to the sales floor, worked the truck every other day with new product. Reworked the sales floor for daily presentation. Daily customer service, open and close the store, managed the fitting room/key holder. Education and Training License/Certification : Electrocardiogam , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently enrolled License/Certification : Phlebotomy , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently Enrolled. License : Certified Nurse Aide , 2015 Elite Nurse Aide Training - City , State , USA High School Diploma : General Studies , 2010 Federal Way High School - City , State , USA Personal Information Place of Birth: Des Moines, WA Date of Birth: 18th of February, 1992 Present Resident in Federal Way, WA Sex: Female Status: Married no children Hobbies: Sports, Movies, Hiking, Working out Skills Professional and friendly Careful and active listener Strong public speaker Multi-tasking Accounts Payable/Receivable Customer Service Customer Satisfaction Patient-focused care Time management Detail-oriented Effectively interacts with patients and families. Software Knowledge in QuickBooks, One-site, Tenant Tracker, ADP Payroll System, Microsoft Word, Microsoft Excel ? Compassionate and trustworthy caregiver ? Additional Information Volunteered with Habitat for Humanity | APPAREL |
GEEK SQUAD AGENT Professional Profile IT support specialist with experience across multiple disciplines including technical
support, customer service, computer repair, and military service. I am hard working,
willing to learn, team oriented, and comfortable working independently as well. Qualifications Windows / Mac / IOS / Android Technical Support
Hardware & Software Maintenance User Training
Malware Detection & Removal Customer Service
Entry Level Active Directory & Ticketing Problem Solving & Research Experience Company Name August 2014 to October 2016 Geek Squad Agent City , State Provided technical support in person and over the phone. Performed hardware and software installation and repair. Refurbished and setup PCs and peripheral devices. Company Name January 2013 to January 2014 Shipping & Receiving Associate City , State Performed shipping and receiving of product. Assisted with inventory management. General logistics and warehouse duties. Company Name January 2009 to January 2012 Assembler/Shipping & Receiving Associate City , State Assembled and tested tanks according to specifications. Maintained inventory of tools and supplies. Performed shipping and receiving duties. Company Name January 2005 to January 2009 Aviation Electrician City , State Performed troubleshooting and maintenance of aircraft. Performed ground handling and marshalling of aircraft. Performed daily safe for flight inspections. Education Purdue University 2014 B.S : Computer & Information Technology City , State Computer & Information Technology Skills Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting | AVIATION |
PUBLIC RELATIONS MANAGER Summary A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn. Highlights 3.5+ years in sports & event industry Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Accomplishments Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards Experience 05/2014 to Current Public Relations Manager Company Name － City , State Main media contact for The Color Run, The Color Run Night and Electric Run Established mutually beneficial relationships between organization and media, sponsors, charities, and runners Member of creative content team generating copywriting and content for all social media platforms and website Created & distributed press releases, media advisories, and media packets for over 240+ events in North America Set up interviews between staff and media along with training the staff with talking points and FAQ's Updated press page on website, monitored Wikipedia page, and managed press email address Analyzed media coverage and compile comprehensive information about the company for the media 10/2012 to 05/2014 Winter Olympic Games Press Attaché Company Name － City , State * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management 06/2012 to 10/2012 Foundation Associate Company Name － City , State * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser 09/2011 to 06/2012 Front Office Intern Company Name － City , State * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes 08/2001 to 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach Company Name － City , State * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls 05/2011 to 08/2011 Game & Team Operations Intern Company Name － City , State * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation Education Bachelors of Science : Recreation Management University of Nevada Las Vegas － City , State , US University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management Certifications P.A Professional Affiliations of creative content team generating copywriting and content for all social media platforms and website Presentations Handled all media requests, press conferences, questions, managing victory and event coverage for short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations | PUBLIC-RELATIONS |
REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring | BANKING |
FINANCE / OFFICE MANAGER Summary Dedicated Finance Manager and Office Admin who leverages initiative and resourcefulness to deliver excellence in meeting business objectives. Highlights Intuit QuickBooks specialist Accounting operations professional Fiscal budgeting knowledge Accounts receivable and payable Expert in customer relations professional Exceptional time management skills Skilled multi-tasker Microsoft Office proficiency Excellent communication skills Computer-savvy Customer service-oriented Accomplishments Power Words: Proposed, Researched,
Created, Streamlined, Represented, Recommended, Identified, Established,
Improved, Trained, Resolved, Monitored, Prepared, Integrated, Advised,
Won, Increased, Documented, Recorded, Initiated, Managed, Reduced,
Solved, Consulted, Guided, Developed, Ensured Skills accounting, accountant, accounts payable, accounts receivable, Administrative, administrative functions, Adobe Illustrator, Photoshop, ADP Payroll, advertising, AP, AR, Art, agency, benefits, billing, Bookkeeping, Bookkeeper, brochures, brochure, budget, business cards, business correspondence, cash flow, consultant, contracts, cost accounting, Creative Writing, client, Clients, excellent customer service, Database, Desktop Publishing, edit, FileMaker Pro, filing, financial, financial management, financial operations, financial reports, FSA, general ledger, Grant Writing, Graphic Design, instruction, insurance, interior design, inventory, logistics, managing, marketing, marketing materials, materials, Excel spreadsheets, Excel, office, MYOB, office equipment, Paralegal, payroll, profit, project management, purchasing, QuarkXPress, QuickBooks, QuickBooks Pro, research, scheduling, shipping, spreadsheets, spreadsheet, tax, taxes, tax preparation, Make travel arrangements, vendor relations, website, written, year-end Experience Finance / Office Manager , 01/2008 － Current Company Name － City , State Manage day-to-day financial operations, month and year end accounting, AR and AP for two companies. Established process for professional services project accounts receivable, collections, and accounts payable bookkeeping systems which created a monthly cash flow that was not previously available. Manage complex financial spreadsheets and grant accounting details. Prepare payroll, insurance benefits and FSA records. Submit payroll reports to Paychex and post to QuickBooks 2015. Administer benefits and coordinate with insurance carriers to renew agreements. Established and maintain a complex filing system. Coordinate purchasing, maintenance and repair of office equipment, plus maintain office supplies inventory. Make travel arrangements for conference registration, airline, hotel and rental car reservations. Coordinate in and outbound shipping of booth /materials for tradeshows. Proofread written materials, edit and recommend changes for marketing and professional services documents. Administrative and financial manager for the nonprofit Protected Harvest Certification Program application process, including creating new set of books for 2009 accounting going forward. Developed and nurture excellent grower relations and training on the online self-assessment system. Integral member of team that re-built the Protected Harvest website. Bookkeeper , 01/2005 － 01/2008 Company Name － City , State Bookkeeping for six company entities, including AP, AR and ADP payroll and journal entry posting to QuickBooks, bank deposits and reconciliations, vendor 1099s, end-of-year books submittal to accountant, and professional liability insurance applications. Converted MYOB accounting program for five company entities to QuickBooks Pro for January 2006 start date. Set-up an additional company in 2008. Utilized ADP Payroll Service for up to 20 employees. Obtained various state tax agency accounts nationwide. Created Excel spreadsheets to analyze multi-company financial data, workers' compensation SCIF reports and audits. Database updates in FileMaker Pro, plus occasional resume and contract work for the recruiters. Created spreadsheets to track reservation schedules for two vacation rental properties, including online payments, contracts, client communication, keys, and cleaning schedule - for owners' rental property. Bookkeeper / Office Manager , 01/1999 － 01/2003 Company Name － City , State Bookkeeping using QuickBooks Pro for payroll and taxes, AP and AR, general ledger maintenance, billing, project cost accounting and managing variable budget to $1.5 million. Managed insurance administration, wrote correspondence, and produced architectural specifications. Set up all administrative office systems and files for new Aspen office, plus financial management, including payroll, of the Telluride office. Bookkeeping for five company entities on QuickBooks Pro. Produced marketing materials. Created annual client/financial project report. Maintained excellent client, consultant and vendor relations. Project / Purchasing Manager , 01/1997 － 01/1999 Company Name － City , State Managed the purchasing process for interior design projects, including resourceful coordination of national shipments for local interior installations. Developed and implemented effective project management system in Excel for tracking purchases, shipment dates and project costs. Successful Liaison at all levels of client, consultant and vendor relations. Founder / Principal , 01/1996 － 01/2009 Company Name － City , State Founded and successfully managed a small bookkeeping and graphic design service company. Delivered a range of services including bookkeeping, administrative and office assistance, research and writing, travel, presentation materials, business cards, flyers, brochures and chapbooks. Clients included not-for-profit, foundations, architects, alternative health care practitioners, and consumer product companies. Bookkeeper for the Santa Cruz Art League www.scal.org. Learning Resource Center Technician , 01/1993 － 01/1995 Company Name － City , State Managed accounts payable and developed data spreadsheet to track budget. Provided excellent customer service, and computer database instruction on information retrieval, research, and inter-library loan services, plus maintained vendor relations, library supplies, and selected books for collection development. Wrote procedures manual for ordering and cataloging new books. Hired and supervised student employees. Advertised and marketed the 1994 Colorado Mountain Writers Workshop, a five-day, accredited intensive course in creative writing. Created and produced the CMWW brochure, flyers, and advertising. Coordinated faculty and seminar scheduling. Directed all administrative functions and logistics for faculty and participants. Bookkeeper / Office Manager , 01/1987 － 01/1993 Company Name － City , State Managed office operations and financial administration. Initiated computer equipment purchases. Computerized all phases of accounting and architectural specifications. Developed Excel templates for billing, project costs, payroll, general ledger and financial reports. Managed $400K-5OOK budget, payroll and taxes, W-2s/1099s, AP and AR, billing procedures, business correspondence, year-end income tax preparation, and project analyses. Education Metropolitan State College － City , State Bachelor of Arts Psychology - Sociology Graduate Level Studies California State University － City , State Counseling Master's Candidate Community College of Denver － City , State Small Business Bookkeeping: QuickBooks Pro. Colorado Mountain College (CMC), Aspen, CO
Desktop Publishing: QuarkXPress, Photoshop, Adobe Illustrator. CMC, Aspen, CO
Creative Writing, Graphic Design, Grant Writing, CMC, Glenwood Springs, CO
Paralegal Certification Courses: 30 Hours. | FINANCE |
AVIATION SAFETY ASSISTANT Career Overview Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes Professional Experience 08/2014 Aviation Safety Assistant Company Name － City , State Supervisor: Greg Benson (404-474-5700). Salary: 53,221.00 USD Per Year Hours Per Week: 40 Series: 0303 Pay Plan: FG Grade: 07 03/2013 to 07/2014 Administrative Assistant Company Name － City , State Supervisor: Barbara Fiebich (240-613-5324) Salary: 55,622.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 09. 04/2011 to 03/2013 Human Resources/Administrative Assistant Company Name － City , State Supervisor: Patrick Waller (301-222-6000) Salary: 43,431.00 USD Per Year Hours Per Week: 40 Series: 0318/203 Pay Plan: GS Grade: 07 08/2008 to 09/2009 Group Secretary Company Name － City , State Supervisor: Bobbie Graham (901-544-1314). Salary: 34,000.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 05 Education 6 2009 Nursing Business Some College GPA: GPA: 3.0 GPA: 3.0 Of A Maximum 4.0 Credits Earned: 41.0 Semester Hours Nursing Business Human Growth & Development, Anatomy & Physiology I & II, Medical Terminology, Public Speaking, General Psychology I & II, English Composition, And Intro To Computers. 5 1988 Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012 : General Education Office Education Central High － City , State , United States General Education Office Education 12 2012 Nursing Organizational Leadership Some College GPA: GPA: 2.0 GPA: 2.0 Of A Maximum 4.0
Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy & Physiology I, Anatomy & Physiology II, Psychology I, II, & III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development University Of Memphis － City , State , United States Southwest Tennessee Community College － City , State , United States Certifications Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs;
Internal Revenue Service
5000 Ellin Road
Lanham, MD 20706 Personal Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Languages Read
Spanish Skills Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition Additional Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Novice Novice Novice Affiliations: National Honor Society For College Students - Inductee Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005 | AVIATION |
DIGITAL MARKETING ASSOCIATE Summary Dynamic and highly enthusiastic individual with keen business acumen seeking a position in Marketing and Advertising to apply advanced customer service skills and uncommon creative mindset to bring a positive initiative to your business operations and an upward curve to your company revenue growth Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition, and growing subscription-based businesses Well versed in all aspects of marketing campaigns from concept development to execution and launch Highly organized individual with strong knowledge of business organization and processes as well as management techniques who constantly strives for self-development and education welcoming every opportunity to expand intellectual, cultural, and professional horizons Highly competitive team player and multitasker seeking to positively contribute to overall team performance and the achievement of all established corporate objectives Efficient communicator with an uncommon ability to relate to people and provide excellent customer service Responsible professional with strong analytical skills and a proven ability to produce a range of solutions as well as work under stress still delivering good results Account Management Brand Development Sales Promotion Multi-Media Marketing Campaign Planning & Execution CRM & Profit Maximization Strategic Media Placement Market Analysis Customer Service Advertising Experience 05/2016 to 11/2016 Digital Marketing Associate Company Name － City , State PatientPop is one of the top 20 fastest growing startups in Los Angeles and is the first growth-focused platform that accelerates new patients growth by automating practice marketing and eliminating the need for dedicated marketing resources. Optimize web presence and visibility of healthcare professionals. Create, oversee and audit social media pages, health directory profiles, Google Analytics, Call tracking, etc. Assist in fostering retention of healthcare professionals current client base and draw new client base. 02/2013 to 08/2013 Account Manager Company Name Performed a whole range of an online marketing account manager's duties while serving The Beauty Box, a multi-brand of a major beauty company in the Brazilian market, Boticário Group, which was created to compete with Sephora group. Responsible for tracking all social media platforms and campaigns including Facebook page, Blog, e-commerce, Instagram and Twitter. Coordinated job scheduling, approval, and creation of online campaigns and key visuals or messages. Noted by senior management for efficient management of client-agency relations. 05/2011 to Current Account Manager Company Name Accountable for managing accounts for Transitions Lenses, Unidas Car Rental, Berlitz Language School, and Climatempo.com.br Operated as a lead point of contact for any and all matters specific to my clients, thus building and maintaining strong and long-lasting customer relationships Attended meetings with clients as well as created briefings for other employees Formulated strategies and passed proposals to senior managers Contributed to campaign development as well as monitored and chased work progress. Personal Information PERSONAL SUMMARY Skills Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms Additional Information PERSONAL SUMMARY | DIGITAL-MEDIA |
KINDERGARTEN TEACHER Summary I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities. Skills Meticulous attention to detail Professional communication Conflict resolution techniques Strong problem solver Account Reconciliations Cost accounting Flexible and adaptive Intimate knowledge of school system Experience Kindergarten Teacher August 2011 to Current Company Name － City , State Served as Team leader for three years. Served as collab partner with special education specialist for three years. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Mentored and counseled students with adjustment and academic problems. Took appropriate disciplinary measures when students misbehaved. Differentiated instruction according to student ability and skill level. Encouraged children to be understanding of others. Promoted good behaviors, accountability and social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State Encouraged parents to take an active role in their child's education. Encouraged students to explore issues in their lives and in the world around them. Enhanced reading skills through the use of children's literature, reader's theater and story time. Delegated tasks to teacher assistants and volunteers. Established positive relationships with students, parents, fellow teachers and school administrators. Taught students in various stages of cognitive, linguistic, social and emotional development. First Grade Teacher November 2003 to July 2006 Company Name － City , State Served as team leader for one year. Served as collab teacher with special education specialists for one year. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Taught students to exercise problem solving methodology and techniques during tests. Observed and assessed student performance and kept thorough records of progress. Head Start Teacher August 2001 to November 2003 Company Name － City , State Visited family homes twice yearly. Supervised children on monthly field trips to local parks, museums and zoos. Conducted monthly parent meetings. Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers. Supervised and assigned daily duties to classroom assistant. Attended after school functions to help build a stronger community/school relationship. Interventionist January 2001 to June 2001 Company Name － City , State Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results. Created lessons based on state requirements. Observed and assessed student performance and kept thorough records of progress. Encouraged students to persevere with challenging tasks. Assistant Manager July 1998 to August 2000 Company Name － City , State Managed a retail foods grocery store during
assigned shifts. Oversaw store operations, including staff assignments and production lists. Assessed customer needs and responded to questions. Managed ordering for the store and represented store at national trade shows. Developed staff schedules. Managed payroll as backup to manager. Lead Teller June 1996 to July 1997 Company Name － City , State Excelled in greeting customers and providing quality customer service. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Administrative Assistant January 1994 to June 1996 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Education and Training Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US Credentials Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016 | TEACHER |
AUTOMOBILE SERVICE MANAGER Summary Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Adept at providing an
optimal level of customer support that includes speedy resolutions to customer service issues. Specialize in managing an
able staff to meet customer expectations. Experience 05/2013 to Current Automobile Service Manager Company Name － City , State Ensured that warranty specifications were upheld when work was performed Managed vehicle repair requests and regular service appointments Maintained inventory of replacement parts and prepared purchase orders Prepared shop displays of auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance with shop standards. 06/2011 to 05/2013 Automobile Service Manager Company Name － City , State Clearly defined employee responsibilities and tracked performance. Assisted with initial diagnostics and supervised vehicle work. Ensured that customer and employee areas were kept clean and organized. Managed service requests and prepared a database listing such requests. Ensured timely completion of vehicle services. Coordinated with sales team to prepare marketing strategies. Education and Training 2011 Bachelor's Degree : Automotive Technology University of California － City , State Automotive Technology 2014 Associate's Degree : Business Management University of California － City , State Business Management Want more? Check out our other examples. See More Examples Skills vehicle repairs, database, inventory, marketing strategies, sales | AUTOMOBILE |
MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II Objective Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company. Experience February 2015 to Current Company Name City , State Mortgage Banking Default Operations Specialist II Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags" Facilitate the gathering of underwriting documents for both pre and post underwriting decision making Responsible for conducting research on mortgage files currently in litigation Present results to management with issues and potential risks identified Receives decision/results from underwriting and QC review and process according to decision Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA) Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management. May 2014 to Current Company Name City , State Audio-Visual Technician Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist Coordinate and/or assist technical crews at various sites Work with inventory control to ensure complete equipment coverage for clients are established Operates multi-media equipment Responsible for all technical labor of production, ensuring picture, sound, and quality Performs maintenance of audio-visual equipment Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud Build strong relationships with future and current clients to promote services of PSAV. May 2013 to October 2013 Company Name City , State Closing Specialist I Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files Processed and preformed quality checks on all documents from lenders and attorneys for accuracy Ensured each state guideline in reference to closing instructions were followed Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies Prepared title company closing documents in timely and professional manner Worked to build strong partnerships with local lenders, realtors, and attorneys Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met. July 2009 to January 2011 Company Name City , State Corporate Trainer Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience. Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals. Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs. Conduct Train-the-Trainer forum for new programs. Facilitate training classes as needed. January 2011 to January 2012 Company Name City , State Mortgage Loan Processor II Act as a liaison between the borrower and the Investor requesting doc within a timely manner Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC) Manage a daily pipeline of 60 to 80 loans. Develop reporting for projected workflow daily January 2012 to May 2013 Company Name City , State Manager, Customer Service Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims Coached new Hires Conducted On the Job Training for associates Assisted homeowners with general questions and servicing of their mortgage and home equity loans Created procedures for servicing and Foreclosure guidelines. October 2006 to October 2008 Company Name City , State Team Leader Provided superior customer service while managing multiple projects. Provided Help Desk solution. Resolved all customer complaints to ensure the utmost customer service. Trouble shoot IP address for VOIP. January 2006 to January 2008 Company Name City , State Operations Assistant Assisted with preventative maintenance for security. Troubleshooted and repaired Hardware and Software issue. Reviewed surveys from quality assurance. January 2005 to January 2006 Company Name City , State Quality Assist Accurately measured vinyl siding. Trained new employees on proper work ethics. Assisted in quality control ensuring a higher quality product for clients. Education present University of North Texas City , State 2008 Remington College City , State Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major Skills Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow | BANKING |
BRANCH MANAGER Summary As an experienced banking officer professional, I would like to utilize my experience and
knowledge in banking by contributing to the improvement in profitability and growth to your
bank. I will be putting my best efforts in terms of time and learning new banking techniques and
methods that would implement in my tenure as a leader with your financial institution. Skills Goal-oriented Self-sufficient Strong team-builder Team Player TRID Expert Proficient in MS Office and Excel Flexible Experience Branch Manager 06/2016 to Current Company Name City , State Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work
environment, community development, driving sales, increasing growth &
profitability, and providing accurate and superior customer service Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to
ensure support of current campaigns & alignment to corporate strategy
Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch
has appropriate staffing considering scheduling, training, vacation, leaves of absence,
sickness, and duty assignments ensuring the efficient operation of the branch
Provides guidance, leadership, and coaching to the Assistant Manager & platform staff;
confers with subordinate personnel to discuss operational & procedural changes; provides
counseling and recognition
Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk
Management Review process ensuring proper cash control Maintains a customer service
culture by focusing on customer needs and managing staff to high customer service levels
Leads the branch staff to achieve optimum sales referrals through effective sales
campaigns/programs, sales coaching, development and behavior modeling
Performs managerial duties including hiring, progression monitoring, promotion, quarterly
career path & performance coaching, and performance evaluation Participates in and
manages the lending function of the branch to include both consumer and small business;
examines and evaluates loan applications
Directs, coordinates, and monitors activities to implement institution's policies, procedures,
and practices concerning granting or extending lines of credit, real estate loans, and
consumer credit loans
Actively involved in the outside calling program developing existing customers, centers of
influence, and prospects
Contacts customers and businesses, community, and civic organization to promote goodwill
and generate new business Manages asset quality through delinquency tracking and past due
loan collection
Directs activities involving implementation of establishment services and functions including
collecting delinquent accounts, authorizing loans or opening savings accounts
Compiles required and special branch reporting as requested Compiles and accurately
reports all financial data as required by governmental regulations Establishes procedures for
custody and control of assets, records, loan collateral, and securities to ensure safekeeping
Collects data to analyze the present and future financial status of the branch
Ensures Branch Opening and Closing procedures are followed to include balancing the
branch, locking the vault, and setting the alarms
Completes monthly Branch Assessment ensuring branches are professional in appearance
Coordinates completion of branch regulatory compliance through computer-based training
module completion and other training classes Branch Disaster Recovery Planning with Branch Operations Manager to ensure
employees are prepared for all facets of pre and post-disaster events
Coordinates or provides employee training to improve efficiency and ensure conformance to
standard procedures and practices
Attends Branch Manager meetings conducted by Area or Division Manager to stay informed
Handles in-branch operational customer complaints from inception to resolution
Establishes and maintains contact with banking-related industries such as insurance, real
estate, and securities Serves as an authorized signer on official checks Enforces personnel
professionalism to include demeanor, dress, and station orderliness. Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan. Originates construction loan and entire TRID process Originates in house purchases of 1-4 dwelling and entire TRID process Carries out
supervisory responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems. Financial Service Associate/ Licensed Banker 11/2014 to 06/2016 Company Name City , State Builds relationships with customers while performing financial transactions
including paying, receiving, and cash control duties; opening and servicing
accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver
accurate and superior customer service and lending requests handling more
complex situations and deeper profiling over time. Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
money orders, travelers checks, and other forms of negotiable items Assist with branch
morning and evening duties to include opening and closing the vault, working and locking
the Night Depository, setting up the
Teller station with supplies and cash, and balancing the Teller window/branch
Maintains a customer service culture by focusing on customer needs through more complex
customer profiling
Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit
Ensures loan agreements and supporting documentation are complete and accurate
according to policy
Supports procedures for custody and control of assets, records, loan collateral, and securities
to ensure safekeeping
Assist in the branch Risk Management Review process to include, but not limited to,
monitoring bait money and ensuring dual control procedures are followed
Assist in managing operational loss within a branch to include: seeking supervisory override
for transactions outside of authority, proper hold placement for loss mitigation, and superior
balancing
Proactively listens for product referral opportunities and participates in sales
campaigns/programs focused on customer need identification
Adheres to professionalism standards to include demeanor, dress, and station orderliness
Demonstrates quality customer service to include greeting customer, using their names,
making eye contact, smiling, thanking for business, and offering another product or service
May function in a mentor capacity offering guidance, instruction, and coaching to Tellers
enforcing policy and procedure
Images proof work through branch capture machine to include reviewing work and making
corrections Performs research for customers as issues arise
Other duties and special projects as assigned by Senior Management Incumbent is required
to comply with all applicable federal, state, and local banking and industry related laws and
regulations including but not limited to the Bank Secrecy Act. Sells Annuities and other investment products offered through Hancock Bank Investments Branch Operations Manager 10/2013 to 02/2014 Company Name City , State Functions as the Customer Service Manager ensuring a solid operational
foundation; builds relationships with customers while performing financial
transactions including paying, receiving, and cash control duties; seeks to uncover
financial needs, minimize loss, reduce risk, and deliver accurate and superior
services
Serves as the Customer Service Manager which involves conducting morning huddles and
weekly staff meetings
Models leadership effectiveness by sharing best practices and recognition of team members
on a weekly basis
Completes Staffing & Scheduling coordination and duty assignments to ensure efficient
operation of the branch
Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure
Assist with branch morning and evening duties to include opening and closing the vault,
working and locking the Night Depository, setting up the Teller station with supplies and
cash, and balancing the Teller window/branch
Oversees the branch Risk Management Review process and ensures dual control procedures
are followed
Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and
legal requirements
Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
money orders, travelers checks, and other forms of negotiable items
Monitors and manages operational loss within a branch to include granting staff supervisory
override for transactions, ensuring proper hold placement for loss mitigation, and outage
resolution
Accurately utilizes equipment and remains knowledgeable of equipment functionality to
include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to
provide branch services
Observes, Coaches, and Models sales and service behavior for Teller associates and assesses
performance daily
Promotes branch professionalism and the Standards of Excellence
Demonstrates highest quality of customer service to include greeting customer, using their
names, making eye contact, smiling, thanking for business, and offering another product or
service
Images proof work through branch capture machine to include reviewing work and making
corrections
Compiles required and special reports as requested
Performs research and problem-resolution for customers as issues arise
Coordinates branch and staff Business Continuity planning and execution
Other duties and special projects as assigned by Senior Management
Incumbent is required to comply with all applicable federal, state, and local banking and
industry related laws and regulations including but not limited to the Bank Secrecy Act. Manages employees on the Teller Line; Is responsible for
the overall direction, coordination and evaluation of this unit. Carries out supervisory
responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring and training employees; planning, assigning and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems. Education and Training Associate of Arts : Education 2007 Mississippi Gulf Coast Community College City , State Education Activities and Honors Active Member of the Coast Young Professionals with the Gulfport Chamber Of
Commerce
Active Member with the Gulfport Kiwanis Club Technical Skills and Qualifications Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution | BANKING |
VICTIM ADVOCATE Summary Highly motivating, detail-oriented, and adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Possessing a strong background in the criminal justice field, excellent organizational and analytical skills, extensive experience managing heavy case loads, working closely with social services and criminal justice agencies and program management.Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.Energetic [Job Title] successful in program development, implementation and management, as well as community outreach for mission-oriented organizations. Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware of legal and ethical standards Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Experience performing assessments Interpersonal, oral, and written communication skills Trauma-informed therapy Attentive listener Empathetic Detail-oriented Strategic planner Self-starter Meticulous attention to detail Results-oriented Self-directed Data collection and analysis Exceptional organizational skills Accomplishments Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Increased office organization by developing more efficient filing system and customer database protocols. Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system. Managed a caseload of more than [Number] clients at any given time. Experience Victim Advocate 03/2014 to Current Company Name City , State Created, organized and maintained files, daily case notes and electronic databases. Organized office schedules and maintained relationships with necessary agency contacts. Completed statistical analysis by developing, updating and maintaining statistical and related records and reports. Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources Maintained a problem-solving, solution-oriented attitude in all aspects of work Determined whether clients should be counseled or referred to other specialists Asked questions that helped clients identify their feelings and behaviors Assessed patients for risk of suicide attempts Provided assessments, counseling, and case management services to youth and families Conferred with clients to discuss their options and goals Conducted regular assessments and adhered to documentation processes and procedures Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care Referred clients to other support services as needed such as medical, housing, social services, employment services and legal Provided the client with tools to better manage emotions and address any anger management issues if present Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Built positive rapport with law enforcement officers, court officials and community service agencies. Collected information about clients, using techniques such as testing, interviewing, discussion, and observation Analyzed information from police reports and client intakes to assess clients' abilities, needs, and eligibility for services Effectively managed work in a limited work environment serving a large multi-cultural community, working collaboratively with judicial officers, attorneys, court case managers, and other probation officers Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Updated departmental standard operating procedures and database to accurately reflect the current practices. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Created databases and spreadsheets to improve inventory management and reporting accuracy. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Residential Advocate 06/2012 to 05/2013 Company Name City , State Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Guided victims by providing case-related medical and legal information. Counseled victims, families, and significant others. Designed and distributed training flyers to recruit volunteers for the agency's sexual and domestic violence advocacy programs. Assisted supervisor by managing volunteers, setting up trainings and monthly meetings. Managed victim case files, following state and agency guidelines. Assisted with office procedures pertinent to the operations of the program. Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes. Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services. Oversaw a 24-hour hotline for victims of domestic violence and sexual assault. Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program. Conducted follow up calls and scheduled appointments for clients. Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter. Facilitated workshops that educated residents about parenting, financial literacy, self-sufficiency, legal rights and processes, and adjusting to communal living. Deli Clerk 05/2010 to 05/2012 Company Name City , State Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer. Ensured minimal product shrink and coordinated secondary usage of product Prepared a variety of foods according to customers' orders or supervisors' instructions Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared food items such as sandwiches, salads, soups, and beverages Completed closing duties, including restocking items and closing out the cash drawer. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Maintained neat and attractive bakery food cases. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Frequently switched between positions as Fountain, Server, and Dishwasher to support changing needs of large industrial kitchen. Consistently adhered to quality expectations and standards. Checked in deliveries and signed off on products received. Correctly received orders, processed payments and responded appropriately to guest concerns. Served orders to customers at windows, counters and tables. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Maintained friendly and professional customer interactions. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Communicated with customers regarding orders, comments, and complaints Complied with scheduled kitchen sanitation and ensured all standards and practices were met Ensured first-in-first-out system with all ingredients labeled and stored properly VOLUNTEER KENNELL ATTENDANT 03/2008 to 08/2008 Company Name City , State Adhered to high standards of safety, cleanliness and professionalism. Monitored animals' recovering from surgery and notified veterinarians of any changes. Promoted skin and coat health through regular grooming. Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options. Talked to animals to soothe them and familiarize them with the human voice. Walked [Number] dogs each day, responding to each dog's individual needs while keeping an eye on the whole group. Fed and watered [Number] animals each day. Observed general shelter population for illness and injury. Cared for animals with special medical needs, including diabetes. Prioritized animal safety and comfort at all times.Talked to animals to soothe them and familiarize them with the human voice.Fed animals twice daily and made sure they had access to fresh water at all times. Support Analyst 03/2015 to Current Company Name City , State Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Maintained up-to-date and comprehensive electronic and paper filing systems.Entered client records in a centralized database for progress tracking. Identified customer needs through market research and analysis.Worked with management to identify trends and developments that might influence PR decisions and strategies.Developed new analytics tool to allow senior management to understand the impact of each project. Education Masters of Science : Criminal Justice 2013 Saint Josephs University City , State , US Masters of Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA Bachelor of Arts : Law and Justice 2012 Rowan University City , State , US Bachelor of Arts, Law and Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA Technology and Homeland Security, Forensic 2010 Cumberland County College City , State , US Concentration: Forensic Technology and Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings such as bail motions, arraignments, status conferences, trials, sentencing hearings and juvenile and family court proceedings Skills Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics | ADVOCATE |
ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written | HR |
SENIOR CONSULTANT Experience Senior Consultant , 09/2015 to Current Company Name – City , State Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a. vendor contracted to process member centric requests and operational processes with 230+ employees. Engage. with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically. resolve workflow and deliverable issues. Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS. Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution. Set service expectations for each line of business. Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations. Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors. Consultant/Systems Consultant , 05/2012 to 09/2015 Company Name – City , State Produced MedForce Navigation, workflow work instructions, and management reporting capacities via. Microsoft presentation. Hosted live meeting trainings (Level 3) with various user groups. Partnered closely with. CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,. workflow, and scheduled jobs. Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce. Developed training materials for one of the major systems used at CVS Health enrollment operations department. Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system. Installed and maintained the system on all new and existing employee workstations. Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox. Created and helped maintain outgoing member services daily reports. Assisted in all escalated issues within the Member services scanning team. Built MedForce forms for claims with workflow bins, while documenting codes. Conducted data reconciliation of reports and workflow discrepancies. Developed training agendas and materials specific to various departments. Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting. Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project. Managed the submission of change control tickets and UAT testing for MedForce enhancements. Developed document imaging templates for successful OCR scanning. Coordinator II /Administrative Assistant , 03/2010 to 01/2012 Company Name – City , State Provided assistance to managers and supervisors with any administrative requests. Organized all imaging system. processors views. Monitored out-of-compliance tasks. Maintained outgoing member services daily reports for. leadership. Built MedForce Forms for member services with workflow bins and document codes. Created new hire profiles and views in MedForce quality control of scanning inputs. Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports. Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops. Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports. Maintained 10-day letter and QC reports for corrective action. Coordinator I /Administrative Assistant , 01/2009 to 01/2010 Company Name – City , State MedForce Technology Supported the Medicare D Operations incoming member correspondence. Identified the type of request. and scanning mail into imaging system for various providers and there corresponding workflow, task type and. bin. Processed daily faxes from various email inboxes, identified type of request and imported imaging in. MedForce. Created and fulfilled supply requests, while maintaining and scheduling conference rooms. Coordinated benefits survey processes in accordance with Medicare guidance. Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance. Delivered audit support for MedicarePart D. Updated and report to leadership mail counts daily. Assigned daily tasks into imaging system to coordinators within MedForce. Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance. Maintained email box for coordination of benefits. Education High School Diploma Phoenix College Summary Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and
leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer
satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure
continued success both as a company and leader. Highlights MedForce technologies Written and communication skills Kronos Project management PeopleSafe Multi-tasking AS400 Customer service 3270 (MEDS) Staff training and development Medicare systems: MARx and Ecrs Process improvement MS Office suite Vendor relations Skills administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills | CONSULTANT |
HR MANAGER Executive Profile Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations Skill Highlights TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL Organizational Development * Strategic Planning * Talent Management______________________ Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) Change Management Employee Relations (ER) Training & Development Performance Management HR Information Systems (HRIS) Organization Development (OD) MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS Professional Experience 03/2013 to Current HR Manager Company Name The world's largest airline operating nine domestic hubs across the U.S. with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia. Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways. Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines. Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months. HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions. Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations. Investigate and draft responses for external complaints to represent and defend the company's interest and position. 06/2005 to 10/2012 Human Resources Consultant Company Name － City , State The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries. Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making. Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants. Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws. Conceived, developed, and introduced a hiring process that became the platform for McDonald's "Wow" Crew Orientation. Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years. Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales. Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally. Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%. 03/2001 to 06/2005 Human Resources Manager Company Name － City , State An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources. Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information. Improved retention by 75% and decreased recruiting costs 21% annually. Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department. Co-facilitated the organizational and strategic planning process for the agency's five-year plan. Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers. Developed and implemented employee relations programs that promoted a positive organizational culture (e.g. awards, recognition, special events). Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys. Grew St. Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually. Education 5/2013 B.S : Communications University of Phoenix Communications 12/2003 Shady Grove - HR Certificate/PHR Certification University of Maryland Interests Member of Society of Human Resource Management since 2001
*Certified Career Development Facilitator
*Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages. Skills ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops Additional Information AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and 2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages. | HR |
SALES ASSOCIATE Summary Dedicated Sales Associate offering [Number] years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Talented [Job Title] with strong background in [Area of expertise] . Passionate about [Type] sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles. Focused [Job Title] driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives. Skills Inventory control procedures Cash handling accuracy Dispute mediation Relationship selling Merchandising knowledge Sales expertise Cash register operation Client account management Excellent communication skills Market research and analysis Product Sales Retail merchandising expertise Experience 06/2018 - 10/2019 Sales Associate , Company Name , City , State Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Surpassed daily sales goals [Number] % by cross-selling [Product or Service] and promoting additional products. Sold various products by explaining unique features and educating customers on proper application. Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number] % or more. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Offered product and service consultations and employed upselling techniques. Assisted customers by finding needed [Type] items and checking inventory for items at other locations. Won store sales competition for [Task] , resulting in [Result] . Listened to customer needs to identify and recommend optimal [Product or Service] selections. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits. Recruited, hired and trained new hires to optimize profitability. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Executed [Number] outbound calls each week to existing customers, resulting in [Number] % increase in sales. Drove sales of company products and services by meeting with customers using strategic and organized approach. 10/2016 - 06/2019 Deli Associate , Company Name , City , State Received new inventory and rotated stock by dates to keep items fresh and usable. Cleaned utensils, dishes and glasses for customer use. Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery. Assessed customer needs, including food allergies and suggested additional menu items as appropriate. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Created aesthetically pleasing food arrangements for special orders and party trays. Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests. Organized ingredients and restocked supplies to prepare for busy periods. 08/2010 - 09/2013 Security Officer , Company Name , City , State Monitored [Number] security cameras and fire, building and alarm systems. Worked with local and federal law enforcement agents to apprehend suspicious individuals. Investigated alarms and disturbances to maintain safety. Provided security presence for over [Number] events with [Number] attendees. Surveilled all areas within facility to identify suspicious behavior. Patrolled and secured industrial and commercial premises to prevent intrusion. Documented all security-related situations and submitted in-depth reports to [Job title] . Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage. Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles. Responded to emergency situations quickly to minimize risk and injury. Education and Training 01/2006 Associate of Science , Computer Engineering Technology EDUTEC , City 02/2008 Automotive Mechanics MechTech Collage , City Accomplishments Re-organized something to make it work better. Identified a problem and solved it. Come up with a new idea that improved things. Developed or implemented new procedures or systems. Worked on special projects. Received awards. Been complimented by your supervisor or co-workers. | SALES |
RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS. Accomplishments To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions. Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis. Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes. Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae. Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel. Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills. Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy. Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable. Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc. Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 to Current Company Name － City , State Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs. De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug. Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it. Key communication point to the management. Responsible for writing regulatory reports. Currently a member of another team developing an assay for an oncology drug. Investigative Toxicology Intern Jun 2012 to Aug 2012 Company Name － City , State Gained expertise in preclinical drug development with emphasis on toxicology. Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA. Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress. Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA). Enhanced communication skills through regular presentations in the organization. Research Assistant Aug 2010 to Jan 2011 Company Name － City Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'. Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water. Intern Jun 2009 to Jul 2009 Company Name － City Worked as part of a team in the Biochemistry, Immunology & Hematology departments. Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same. Education Masters of Science , Biotechnology 5 2013 University of Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor of Engineering (Honors) , Biotechnology Birla Institute of Technology & Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates
Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February
- Selected by Science Development Network for their highlights. Interests Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day. | AGRICULTURE |
EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice. Highlights Interviewing expertise Performance management strategies Staffing and recruiting professional Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award B.S. in History - Recipient, Young Hispanic Leadership Scholarship Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance. Experience Employee Relations Consultant June 2013 to Current Company Name － City , State Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors. Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG. Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services. Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings. CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure. Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments. As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15. Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group. Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law. Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 to October 2005 Company Name － City , State Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners. Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process Corporate Diversity and Community Outreach Manager April 2000 to August 2001 Company Name － City , State Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools. Managed budget and program development of the Wells Fargo Summer Internship Program Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 to April 2000 Company Name － City , State Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated. Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program Managed program participants and initiated a functional rotational aspect to program experience Aligned recruiting process with corporate recruiting standards Education Specialist January 1996 to January 1999 Company Name － City , State Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women. Education M.S. : Counseling, Higher Education University of Nebraska University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ● Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. : History B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development Certifications CCS Affiliations Society of Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award | BANKING |
TEACHER Summary Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail QuickBooks expert Schedule management Self-directed Advanced MS Office Suite knowledge Resourceful Self-starter Articulate and well-spoken Flexible Accomplishments Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Material Development Created lesson plans targeting differentiated learners to create an engaging educational experience. Team Building and Leadership Created collaborative classroom experience through student-centered activities. Plan Development Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Education Strategies Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Creative Lesson Planning Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Counseling Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions. Experience Teacher 07/2012 to Current Company Name City , State Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material. Business Partner 07/2007 to Current Company Name City , State Computed, recorded, and proofread data, records and reports. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Reported and consolidated company financial performance. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Communicated with customers, employees and other individuals to answer questions and explain information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Performed heavy bank reconciliations and cash flow statements. Media Assistant 08/2011 to 07/2012 Company Name City , State Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions. Teacher 07/2007 to 06/2008 Company Name City , State Same as above teaching experience. Education Bachelor of Arts : Education/Pyschology 1 2007 University of Maine at Fort Kent City , State Skills Results-oriented Dedicated team player Strong interpersonal skills Time management | TEACHER |
INFORMATION TECHNOLOGY (IT) SPECIALIST Experience Information Technology (IT) Specialist January 2012 Company Name IT Specialist Project Engineer December 2009 to Current City , State U.S. Army Information Systems Engineering Command (USAISEC) on projects involving large and complex data networks and telecommunications systems while assigned to the Fort Huachuca Engineering Directorate of USAISEC. I develop, manage and coordinate the implementation of network communications, local area networks (LANs), visual information systems (VIS), and information technology (IT) infrastructure projects. As the Project Manager and Lead Engineer, I directed and managed the efforts of a five person Integrated Product Team (IPT) to implement the $25 million IT infrastructure for the the new Command, Control, Communications and Computers (C4) facility for the Joint Special Operations Command (JSOC) at Ft Bragg, NC. Provided daily project coordination and oversaw the development of the IT technical requirements, system design plan and associated contract documents and design drawings for the 35,000 sf building. Reviewed building construction design drawings, consolidated design change input requests from the customer and team members, and provided justification for the proposed design changes and building modifications to ensure that the IT infrastructure was installed according to technical specifications, applicable security standards, and customer requirements. requests for building design changes to the US Army Corps of Engineers (USACE). and provided technical oversight of the project. Represented JSOC and ISEC in project meetings with the USACE and other project stakeholders for technical requirements, project scheduling updates, and to resolve controversial project issues. Created the project integrated master schedule (IMS) to identify and manage resources so that all project documentation and deliverables were developed accurately, and to ensure system reliability, operability, and maintainability. In support of the Army Base Realignment and Closure (BRAC) process, performed duties as the project coordinator for the $19 million BRAC mandated Army Central Command (ARCENT) Headquarters relocation. As the ARCENT relocation project leader, identified and analyzed requirements, assigned and reviewed work and exercised full control over the planning, development, and implementation of all assigned tasks for the Integrated Product Team (IPT). Obtained contract engineering services by developing the Acquisition Requirements Package (ARP), and participated in Source Selection Evaluation Board (SSEB) activities. Prepared statements of work (SOWs), procurement data packages, and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to ISEC management. Provided financial and resource planning, execution, and tracking; to include manpower, temporary duty (TDY), and other acquisition resource requirements. Judiciously expended project resources, determined priorities and worked within resource allocation limits, fiscal law and existing policy. Completed all required contract modifications, List of Materials (LOMs) and Major Item List of Materials (MILOMs), as well as independent government cost estimates (IGCEs) as required. Integrated various IT sub-systems based on system dependencies, technical adequacies, and customers' need. Conducted technical reviews of proposed test plans and monitored the System Acceptance Testing (SAT) of all IT and VIS systems and proposed solutions to faults identified in the SAT to ensure continuity of new and existing systems and compliance with user requirements. Systems Integration Analyst July 2009 to December 2009 Company Name － City , State Supervisor: Randy Devine - (520) 459-3174. Systems Integration Analyst responsible for contract Information Technology (IT) engineering services in support of the US Army Information Systems Engineering Command (USAISEC). Developed the Facility Design Criteria (FDC), System Design Plans (SDPs), Engineering Installation Packages (EIPs), List of Materials (LOMs) and other acquisition documentation for complex IT projects according to user requirements. Worked with Government and sub-contractor personnel and provided guidance and oversight on project document development and validation for the U.S. Army Forces Command (FORSCOM) and U.S. Army Reserve Command (USARC) BRAC relocation. Provided engineering, procurement, installation, cutover and testing requirements for the High Frequency (HF) and Ultra High Frequency (UHF) Radio Systems and antennas in support of a Command, Control, Communications, Computers and Intelligence / Information Technology (C4I/IT) systems project. Reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the Acquisition Requirements Package (ARP). April 2001 to September 2009 Company Name Functional Area Expert (Command and Control)Sierra Vista, Arizona Supervisor: Robert Kessler - (520) 417-0959. Communications Engineer supporting the U.S. Army Information Systems Engineering Command (USAISEC) by providing IT engineering services in the form of quick reaction engineering to Engineer, Furnish, Install, and Test (EFIT) total communications functionality at multiple Command and Control (C2) facilities. Provided QA / QC checks and Acceptance Testing on various projects involving C2 facility upgrades as well as Command Headquarters relocations. Provided IT engineering support for the US Southern Command (SOUTHCOM) headquarters relocation project, to include developing the FDC as part of the design-build contracting process for the USACE. Developed the SDP, LOM, cost estimates and test plans for the radio and satellite systems, copper and fiber cable plant, lightning protection systems, grounding, bonding and shielding systems and related infrastructure for the Defense Threat Reduction Agency (DTRA) relocation project. Provided on-site engineering support for the voice, data, and visual information systems being installed for the United States Army South (USARSO) Headquarters and the Installation Management Agency (IMA) at Fort Sam Houston, Texas. Provided detailed engineering for the design and installation of Briefing and Display Facilities (BDF), Conference Rooms, Command Center Areas, Telecommunications Rooms (TRs), and Open Office Areas. Conducted QA / QC checks and testing for a Defense Red Switch Network (DRSN), Global Command and Control System (GCCS), Unclassified Local Area Network (NIPRNET), Secret Local Area Network (SIPRNET), Sensitive Compartmented Local Area Network (SCI LAN), Administrative Telephone System, and Visual Information Systems. Assisted USAISEC Force Projection Engineering Directorate, and 1st Signal Brigade personnel in the design and installation of a C2 facility upgrade at the 19th Theatre Support Command in South Korea. Performed site surveys, gathered user requirements from several staff directorates and operational elements within the command and developed an SDP, EIP and LOMs to upgrade the Global Command and Control System (GCCS) communications systems as well as the administrative and tactical voice systems. Provided engineering support for the development of the C2 facility for the U.S. Army Central Command (USCENTCOM) Headquarters and foreign coalition forces in Doha, Qatar in support of Operation Iraqi Freedom. These efforts included various secure voice, data, and visual information systems critical to the Command Center operations. Supervised and assisted with the routing, termination and acceptance testing of all fiber optic and Cat5 cabling, voice and data systems and related telecommunications equipment and infrastructure. Education Bachelor of Science (BS) : Information Technology , 2005 University of Phoenix GPA: GPA: 3.67 Information Technology GPA: 3.67 Associates of Applied Science (AAS) : Electronic Technology , 2003 Cochise College GPA: GPA: 4.0 Phi Theta Kappa Electronic Technology GPA: 4.0 Phi Theta Kappa Associate : General Studies , 2001 AGS Cochise College GPA: GPA: 4.0 Phi Theta Kappa General Studies GPA: 4.0 Phi Theta Kappa Skills Administrative, Analyst, Army, Agency, cable, cabling, Cat5, documentation, Engineer, engineering support, financial, Functional, Government, IMS, Information Systems, Information Technology, local area networks, Local Area Network, LANs, LAN, law, Materials, meetings, Office, Network, networks, personnel, procurement, project leader, project coordination, QA, quick, Radio, routing, SAT, scheduling, Supervisor, surveys, Switch, System Design, Systems Integration, telecommunications, Telephone, Theatre, UHF, Ultra High Frequency, upgrades, upgrade, validation, Vista, voice and data | INFORMATION-TECHNOLOGY |
ASSISTANT CHEF Professional Summary I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself. I want to excel in this field with hard work, perseverance and dedication. Education and Training Bachelor's Degree : Healthcare Administration Jan 2016 NEW ENGLAND COLLEGE , City , State GPA: Graduated Magna Cum Laude Healthcare Administration Graduated Magna Cum Laude Associate's Degree : Culinary Arts Sep 2005 ART INSTITUTE OF WASHINGTON , City , State Culinary Arts Skill Highlights Personal and professional integrity Relationship and team building Proven patience and self-discipline Effectively influences others Professional Experience Company Name City , State Assistant Chef 01/2012 to 06/2014 Led and trained workers of 4 in food preparation, service, sanitation, and safety procedures. Resolved customer complaints regarding food service. Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services. Observed and evaluated workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Assigned duties, responsibilities, and work stations to 4 employees in accordance with work requirements. Conducted meetings and collaborated with other personnel to plan menus, serving arrangements, and related details. Company Name City , State SBA-Kitchen 07/2010 to 05/2014 Check the quality of raw or cooked food products to ensure that standards are met. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Assists Executive Chef and Sous Chefs with preparing food for Presidential functions. Assists Chefs with preparing meals for the first family. Follow recipes and presentation specification as set by the White House staff and Executive Chef. Company Name City , State Restaurant Cook 08/2008 to 06/2009 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs. Company Name City , State Cook 08/2005 to 06/2008 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Substitute for or assist other cooks during emergencies or rush periods. Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches. Take and record temperature of food and food storage areas such as refrigerators and freezers. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures. Company Name City , State Accounts Receivable 10/2003 to 08/2005 Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Code documents according to company procedures. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Company Name City , State Administrative Assistant 03/2002 to 10/2003 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Make copies of correspondence or other printed material. Mail newsletters, promotional material, or other information. Skills Exceptional listener and communicator who can convey information verbally and in writing. Computer-literate with extensive knowledge, covering applications of word processing, spreadsheets and e-mail. Resourceful team player, which excels at building and trusting relationships with customers and colleagues. Problem-solver who can generate workable situations and resolve complaints. | CHEF |
CONSULTANT Career Overview More than 6 years of experience in Manufacturing & Distributions environments, including 4 years in Oracle manufacturing and Distributions applications. Implemented 5 full cycle oracle implementation projects, Experienced in customizing, developing and configuring Oracle Applications in the modules of Supply Chain and Manufacturing. Implemented Oracle EDI for the Sales Order entry and Warehouse Operations for the customer and Designed custom interfaces for PLM tools to communicate with oracle Item master. Experience in requirements gathering, gap analysis, business process redesign and mapping, testing and user training, documentation of activities, processes, test scripts and client interaction. Sound communication skills, result oriented, open to learning new technologies, experience in working under pressure and in fast pace as a team leader and as a team player. Well - traveled and posses a clear and definitive understanding of the regional business ethics, culture and decorum so as to maintain a harmonious balance. Skills Applications : R12 and 11i Modules : Inventory (INV), Bill of Materials (BOM), Work in Process (WIP), Engineering (ENG), Order Management (OM), Purchasing (PO), Oracle EDI Gateway, Shipping Execution, System Administration, Material Requirement Planning (MRP), iProcurement, Quality(QA), Approval Management (AME), Oracle Endeca. Tools/Language : Toad, Data Load, Visio, SQL, SQL Developer, MS Office Suite. Work Experience Consultant , 02/2016 － Current Company Name － City , State Worked on solution design and setup of Inventory, Work in Process, QA, Purchasing & Order Management as per the client requirements and suggested business process changes. Implemented Oracle EDI for Sales Order entry, booking and acknowledgment for customer orders received through third party systems. Implemented Oracle E-Signatures and E-records to maintain Quality data books of every manufactured assembly, reducing gaps and saving costs. Designed, documented and executed all SCM modules for 3 implementations in North American region. Resolved functional issues related to Oracle Manufacturing and distribution during implementation. Prepared training documents and assisted in user training in WIP, OM & PO modules. Worked on data conversion strategy from legacy systems to Oracle E-business suite R12. Consultant , 08/2013 － 01/2016 Company Name － City , State Implemented oracle supply chain modules for a major Oil & Gas manufacturing company in Australia, Canada, China, Romania and UK as part of their global roll out to Oracle. Simplified their overhaul and repair process by implementing a custom solution that reduces user's time on the system as well as resulting a more organized shop floor. Implemented Oracle EDI for Sales Order Pick release and shipping transactions based on information received from third party systems in Warehouse. Worked on data conversion issues from Legacy systems to Oracle. Developed custom reports for customer facing documents as well as internal documentation. Enhanced a custom interface between a PLM tool(ePIMS) and oracle. Documented setups, customizations and training manuals. Trained users in different regions of the world on all supply chain modules and cMRO. Implemented Oracle Endeca and worked on client demos for various customers. Developed best business process blueprint that suits the client's multi industry business by studying their business process in each vertical. Student Partner , 08/2010 － 07/2013 Company Name － City , State Brought awareness on latest Microsoft's technologies to more than 5000 students and faculty. Increased the number of developers on Microsoft store by collaborating with various universities and developer groups. Designed Lazy chef- A windows store app during the launch of Windows 8. Pitched a windows app idea that got me to meet and present it to Steve Balmer, CEO of Microsoft then. Manager , 03/2011 － 08/2013 Company Name － City , State Built the startup from the scratch to making a revenue of 2 Million rupees an year. Trained more than 10000 participants in the streams of Robotics, embedded systems and application development. Worked with Orient Blackswan in making a textbook for students of various universities on presentation skills. Accomplishments Leadership Served as manager for a robotics startup, training more than 10000 participants. Represented India as a youth ambassador at Seoul, South Korea. Operational Management Implemented one of a kind E-Signature process for quality documentation in large scale manufacturing, reducing costs and gaps in process. Generating MM$ business impact. Transitioned a large group of developers and consumers to Microsoft's products and platform as a microsoft student partner for 3 years. Education and Training 2013 Andhra University College of Engineering － City , State , India Bachelor of Technology Instrumentation Engineering 3.4 GPA Started National Service Scheme and was an active member. Personal Information Place of Birth: Vijayanagaram, India Date of Birth: 14th of May, 1992 Present Residence: Houston, Texas Sex: Male Status: Single Hobbies: International Travel, Hiking, Mountaineering. Languages: English, Telugu and Hindi | CONSULTANT |
HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET COORDINATOR (HEDIS) Career Focus Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations. Effective Organization and Communication Skills / Master New Concepts Quickly / Initiate Document Control and Processing Information / High Level Customer Service and Detail Oriented / Report Composing and Document Presentation / Thorough Investigation and Monitoring / Patrol and Crowd Control Access Core Qualifications Microsoft Office Suite expert People-oriented Organized Exceptional communicator Deadline-oriented Schedule management Report analysis Medical terminology Experience Healthcare Effectiveness Data and Information Set Coordinator (HEDIS) 08/2013 to Current Company Name City , State Healthcare Effectiveness Data and Information Set Coordinator (HEDIS). Educate and inform members about past due clinical services that improve member health outcomes and increase Health Plan HEDIS rates. Make outbound calls to members; providing assistance with obtaining services by assisting with appointment scheduling, arranging transportation, and conducting reminder calls and/or emails. Conduct HEDIS provider chart request calls and faxes to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member Health Plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan proprietary information system. Identify and refer members to internal programs and services like Case Management and Disease Management. Maintain strict confidentially and ensure compliance with Health Insurance Portability and Accountability ACT (HIPAA) during all outreach activities. Managed incoming and outgoing calls for busy medical office. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Scheduled and confirmed appointments for entire management team. Loss Prevention/Security Officer 12/2011 to 02/2013 Company Name City , State Partnered with local store management to meet strategic loss prevention objectives. Executed internal and external surveillances using state-of-the-art detection and investigation systems. Prepared data for property and damage reports, recording malfunctioning of facility equipment, and attended weekly staff meetings to discuss the damage reports. Detected and apprehend shoplifters, processing and recovering of merchandise, prepared case reports on theft details and maintained an effective relationship with local law enforcement agencies. Represented Macy's in court proceeding related to apprehensions and ensured high execution of company security measures designed to control store and shrink. Developed staff training for designated stores. Security Officer 07/2010 to 10/2011 Company Name City , State Patrolled designated areas watching for unusual conditions that create security concerns or safety hazards. Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain premise security. Investigated, prepared reports, and maintained written logs on accidents, incidents, and suspicious activities. Answered telephone calls, taking messages, and answered questions providing information during business and non-business hours. Observed departing personnel to protect against theft of company property and ensured authorized removal of property was conducted within appropriate client requirements. Account Receivables/Administrative Assistant 07/2007 to 10/2008 Company Name City , State Investigated discrepancies, issued debit memos, reviewed aging balance reports to identify past due accounts, collection calls, and month-end close activities. Accounts receivable reconciliations; utilized collection screens to quickly analyze account and met department goals by reducing delinquency and controlling losses at a considerably high margin. Fielded all calls on 12- line multi phone system, responded to email and fax inquiries, managed mail and client trafficfor the body shop, upgraded office filing system for improved efficiency in locating customer files, handled all official company correspondence, analyzed and reconciled all final billing statements to ensure the correct amount of funds were collected and applied before file closeout. Displayed excellent interpersonal skills and phone manner during interaction with insurance agents, co-workers, and the public. Calculated time cards for department employees in preparation of submitting payroll, collected and applied all funds received from various insurance companies such as State Farm, USAA, Allstate and Geico to the appropriate client auto claim accounts in a timely manner. Detention Specialist 07/2002 to 10/2005 Company Name City , State Supervised Central Control and Tower Controls in the Detention Center. Completed intake and release of detainees. Interacted with defendants, attorneys and the general public, providing them imperative information. Processed accounting functions of paperwork in the Bonding Department. Performed other duties as assigned. Answered incoming/outgoing calls on the switchboard regarding inmates' custody issues and guided them by resolving their predicaments. Probation Case Specialist 07/2000 to 12/2001 Company Name City , State Retrieved criminal records to update history with new charges and probation status on various specialty systems. Maintained statistical data concerning case processing activities for three probation officers and performed various financial transactions. Performed other duties as assigned to include handing all incoming/outgoing calls from magistrate court judges, attorneys, probation officers and the general public. Experience Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Reporting Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given. Document Organization Developed and created effective filing system to accelerate paperwork processing. Medical Records Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Education Certified Medical Office Assistant : Medical Administration 2009 Kennesaw State Continuing Education City , State , USA •Medical Office Receptionist/Support Specialist, Patient Scheduling, Medical Records/Documents, CMS 1500 Medical Billing, Medical Terminology/Basic Anatomy and Physiology, Specialized Billing/Reimbursement, Business Skill and Management, 80 hour Medical Externship at WellStar Medical Center, Certified CPR w/AED Skills Accounts receivable, Administrative Assistant, Basic Billing, CMS, excellent interpersonal skills, CPR, email, faxes, filing, law enforcement, loss prevention, Medical Billing, Medical Terminology, Microsoft Office Suite, Management Information System, payroll, safety, Scheduling staff training, switchboard | HEALTHCARE |
GLOBAL SR. MANAGER, PAID MEDIA Professional Summary I am a digital and product marketing professional with 13 years of experience, helping businesses increase their brand presence, engage with their customers and generate revenue throughout the customer lifecycle. My success comes from understanding and speaking to customer needs, creating compelling programs and pushing the boundaries of today's innovative marketing platforms to drive measurable results. Core Qualifications Digital Marketing Social Media Marketing Lead Generation Brand Managemen Online Advertising Search Engine Marketing Product Marketing Strategic & Tactical Planning Storytelling Content Creation Product Messaging Mobile Marketing Experience Company Name City , State Global Sr. Manager, Paid Media 04/2014 Pioneers Rackspace's paid marketing initiatives to drive lead generation and eCommerce conversion through customer engagement Develops strategy for enterprise, mid-market and SMB marketing plans to ensure digital programs contribute to business growth Manages annual budgets of $6M across six differentiated business units Collaborates with Creative, eCommerce and Brand teams to ensure a consistent story is told throughout the user experience Provides business insights to internal clients to realize cross-channel efficiencies and optimization. Company Name City , State Director of Digital Marketing 01/2013 to 11/2013 Led HP Autonomy's search engine marketing, online advertising, blog and social media content and marketing strategy Worked directly with HP Autonomy business units to conceptualize content and messaging and integrate this into lead generating digital campaigns to promote product pushes Created and oversaw blogging platform recognized as the consistent top performer of all HP Software blogs, with over 35 contributing authors Managed HP Autonomy's social profile, increasing social awareness by 50% and digital lead generation by 75% for HP Autonomy within three months through aggressive content creation and promotion Company Name City , State Director of Product Marketing 06/2011 to 01/2013 Worked closely with C-level management to set product vision, messaging and market positioning for Autonomy's Promote suite of technologies Raised portfolio awareness by creating and managing divisional strategic marketing implementation plans across all marketing channels and devices for company's customer experience management , mobile, and eCommerce solutions Conducted educational and promotional speaking engagements, videos, whitepapers and sales collateral for Autonomy's marketing optimization platform, generating over 500 sales leads in one quarter Devised and created high level marketing collateral, including case studies, sales presentations, white papers, and strategic marketing briefs, targeting C-level executives Company Name City , State Account Director 06/2010 to 05/2011 Managed a $5.5M marketing budget, developing and executing marketing strategies and budget planning for major telecommunications company Worked directly with client to create multi-channel e-commerce marketing programs to drive bottom-line results and increase brand loyalty Managed large-scale mobile and website redesign project to raise customer engagement and adoption Developed business strategies that increased product awareness and brand image over website and mobile platforms Company Name City , State Sr. Marketing Manager 01/2008 to 05/2010 Managed all marketing content creation and marketing initiatives for North American market while working with global team to ensure synergies Developed content and executed strategic plans against budget, managing successful project from inception to completion Controlled overall company image and messaging across all marketing collateral in print, interactive, social media and electronic formats Increased brand visibility in North American market by 60% in one year through on and offline marketing campaigns -- including SEO/SEM, mobile, social media, website, events, and print Company Name City , State Account Manager/Director 10/2006 to 11/2007 Developed and executed against interactive marketing plans and initiatives for client's six CPG brands Conducted competitive and industry analysis to make informed recommendations to key stakeholders Improved structure for measuring and reporting campaign performance against ROI, resulting in 75% increase in tracking of KPIs Company Name City , State Interactive Account Supervisor 02/2005 to 10/2006 Identified and scoped interactive opportunities across all agency accounts, including brand, lead generation and e-commerce Developed, trained and enriched agency's interactive department for account management, media and production functions Worked with Business Development team to increase interactive projects by 150% Company Name City , State Sr. Account Manager 09/2003 to 01/2005 Promoted and ensured consistent brand messaging through all interactive channels Developed strategic retail business and interactive marketing plan for client's penetration into growing market segments Conducted and analyzed interactive research and competitive information to advise on brand strategy, increasing brand presence in online sector Company Name City , State New Media Manager 12/2000 to 09/2003 Directed strategic online marketing branding efforts for the Telecommunications, Media & Entertainment and High Tech website segments Created targeted interactive campaigns for select clients, increasing loyalty by 75% in three-month timeframe Implemented online business processes to increase new business leads by 110% in one year Education Masters of Business Administration : International Marketing Georgia State University , City , State , USA International Marketing Bachelors of Science : Dietetics University of Maryland , City , State Dietetics Skills account management, advertising, agency, brand strategy, branding, budget planning, budgets, budget, Business Development, business processes, business strategies, C, competitive, content, content creation, conversion, client, clients, e-commerce, e-commerce marketing, eCommerce, HP, image, industry analysis, Director, managing, marketing plan, marketing plans, market positioning, marketing strategies, marketing strategy, marketing, market, marketing collateral, messaging, enterprise, online marketing, optimization, presentations, Product Marketing, promotion, speaking, reporting, research, retail, sales, strategy, strategic, strategic marketing, strategic plans, white papers, telecommunications, vision, website | DIGITAL-MEDIA |
PREVENTATIVE HEALTHCARE INTERN Professional Summary Driven and compassionate healthcare professional with experience in both residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Education and Training Bachelor of Science : Health Care Management/ Health Administration , 2016 University of Alabama at Birmingham - City , State , USA Member of National Society of Collegiate Scholars High School Diploma : Advanced Diploma , 2012 Nansemond River High School BETA Club- Health Organizations Skill Highlights Knowledge of HMOs, Medicare and Medicaid HIPAA compliance Strong planning skills Patient-focused care Self-motivated Experience with Data Entry Excellence Leadership Strong work ethic Team player with positive attitude Exercises good judgment CPR Certified Maintains strict confidentiality Professional Experience Preventative Healthcare Intern January 2016 to April 2016 Company Name - City , State Assist the educators in all aspects of this program, in physical activity education and nutrition education, and in helping to prepare healthy snacks. Planning, coordinating, and implementing HealthSmart events for the next few months. Review and make recommendations on the "Train the Trainer" manual for Community Health Advisor program. Evaluated patient care procedural changes for effectiveness. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease, diabetes, etc. Observed strict confidentiality and safeguarded all patient-related information. Undergraduate Researcher January 2015 to April 2015 Company Name - City , State In charge of participants measurements Standing weight Body weight Waist and hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests. Administered, directed and coordinated the activities of the agency. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Observed strict confidentiality and safeguarded all patient-related information. Healthcare Management Intern May 2014 to August 2014 Company Name - City , State Assist Chief Nursing Executive with various projects. Worked with nursing and medical staff to develop policies, procedures and practice standards for the nursing department. Ensure compliance with applicable laws and regulations related to nursing service and healthcare. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. ?? Additional Information Volunteer University of Alabama at Birmingham Firehouse Shelter (Disabled Veterans) Habitat for Humanity (service to Birmingham) Marine Biology (environmental control) American Red Cross Blood Bank Center Greater Birmingham Humane Society Skills Strong leadership skills Enthusiastic people person Ability to work in a fast paced environment Understanding of HIPAA regulations Strong computer skills | HEALTHCARE |
MANAGER, INDUSTRY ANALYST RELATIONS Summary Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments. Skills Proficient in Microsoft Office Suite Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo. Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo. Experience Manager, Industry Analyst Relations Aug 2015 to Current Company Name - City , State •Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions. •Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging. •Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves™ and Gartner Magic Quadrant. •Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps. •Support in the negotiation of industry analyst firm subscription contracts during renewal process. Account Director Sep 2014 to May 2015 Company Name - City , State Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting. Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook. Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters. Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek. Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation. Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies. Account Manager Jul 2011 to Sep 2014 Company Name - City , State Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution. Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm. Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches. Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News. Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials. Assisted in managing budgets, forecasting, resources and project management. Partner Oct 2008 to Dec 2012 Company Name - City , State Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc. Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding. Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles. Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail. Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives. Senior Public Relations Specialist Feb 2005 to Jul 2007 Company Name - City , State Clients Included: Amulet Technologies, SPX Automotive, CalTrain Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination. Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies. Organized local and national media tours in support of strategic initiatives and product launches. Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News. Marketing Associate Jan 2003 to Jan 2004 Company Name - City , State Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination. Planned and organized all on-site race promotions and events for employees, athletes and business associates. Served as primary liaison to national and international sales staff for all events marketing support. Director of Special Events Mar 2002 to Jan 2003 Company Name - City , State Composed and managed event budgets to meet organizational objectives. Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations. Oversaw recruitment of committee members and supervised all activities. Account Executive Aug 1999 to Feb 2001 Company Name - City , State Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc. Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs. Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements. Provided support in strategic planning and publicity for new product launches. Education Bachelor of Science , Public Relations 2000 San Jose State University - City , State , USA Spring 1998 - Participated in study abroad program in Bath, England | PUBLIC-RELATIONS |
OWNER SENIOR GRAPHIC DESIGNER / UX DESIGNER / APP DEVELOPER LINKSLINKSLINKSLINKSLINKS dLINKSLINKSLINKSLINKSLINKSLINKS LINKSLINKSLINKSLINKS Professional Summary Multi-talented [Job Title] skilled in several artistic mediums, including [Medium] and [Medium] . Seasoned [Job Title] who specializes in print and environmental graphics. Graphic Designer who multi-tasks and manages time well in fiercely competitive, fast-paced environments. Graphic Artist motivated to work on all projects collaboratively with the design team from conception through to final production. Skills Excellent communication skills Complex problem solving Print advertising Web site advertising Website design expert Complex problem solving Superb eye for detail Proficient in Adobe CS6 Website and electronic marketing Print advertisements CSS expertise SMS deployment Proficient in photograph restoration Customized template design Excellent leader Advanced graphic design Work History Owner Senior Graphic Designer / UX Designer / App Developer 01/2010
to Current Company Name – City ,
State Enhance CSS, HTML, PHP codes for the frontend and backend of e-commerce store · Create graphics for silkscreen and direct to garment (DTG) printing · Work with programmers to design online-tool to enable users to personalize their own designs, and provide access to quality on-demand printing services. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Senior Graphic Designer 10/2006
to 06/2007 Company Name – City ,
State Designed original graphics for private label top and bottom sleepwear · Created licensed art for toddler and boys, including Warner Bros., Disney, and Hasbro · Researched and shopped stores for new concepts and printing treatments. Tech packs. Senior Graphic Designer 01/2006
to 09/2006 Company Name – City ,
State Designed girls (tweens) graphics for multiple applications including appliqués, embroideries, patches & silkscreens. Created cads, line sheets, tech packs, lables & hangtags · Worked with designer to develop & illustrate new fashion styles for production & sales · Shopped stores & researched a variety of trend resources to develop new graphics for girls. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Graphic Designer /Graphic Artist 06/2002
to 02/2005 Company Name – City ,
State Worked with Designers to create new art concepts for screen tees, embroideries, appliqués for boys and girls jackets, knit tops, bottoms, and jeans · Created Licensed art for boys/girls, including Superman and Batman · Worked with screen printers, researched and develop new techniques printing each season · Shopped stores and provided input for graphic trends. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Formatted text and graphics for blog posts, newsletters and other materials. Graphic Designer 10/1998
to 02/2002 Company Name – City ,
State Designed graphics for boys and girls screen tees, embroideries & appliquész · Conceptualized & illustrated for packaging, labels & hangtags · Sourced & supervised for offset & digital printing · Design licensed and private label art for boys tops and allover prints for bottoms. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Education Bachelor of Arts : 5 2012 Hebert H. Lehman College -
City ,
State Psychology Fine Arts Art Design coursework Sketching, Drawing, sculpture, painting Advanced Illustration coursework Industrial psychology experimental psychology Social psychology Statistics Certificate in Field Production : -
City ,
State Student government representative Graphic Specialist Certificate : The Mac Learning Center -
City ,
State CNC Operator Basic Vocational Certificate Coursework in Sheet Metal Drafting and Mathematics Graphic and Digital Design Certificate Certificate in Pattern Making and Fashion Design : Mayor Fashion Institute -
City ,
State Pattern making Sewing Sketching Certificates in Fashion and Commercial Photography Abiezer (Victor) Mota 1630 Research Ave : -
City ,
State Coursework in Sheet Metal Drafting and Mathematics Quality Technology Certificate CNC Operator Basic Vocational Certificate Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397 : -
City ,
State Accomplishments Awarded by [School Name] for increasing class art budget. Employee Recognition Award Nominee in [Year] . Honorary volunteer Graphic Designer for [Foundation Name] in [Year] . [Show name] design challenge finalist in [Year] . Certifications zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc dsCdscDC DC DC Skills 3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut
Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office
Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer | APPAREL |
INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City , State Information Technology Support Specialist
Network Specialist ~ PC Technician IT Consultant Customer Engineer 01/2011 to Current With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software. I have built, implemented and sold numerous computers systems. I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the "Network Attached Storage" (NAS). Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS. Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2. Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions. Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers. Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers. Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted. Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team. Create a "Training Manual & procedures" to be utilize by the SRP project team in order for them to have an idea of what the migration process is. Company Name City , State Customer Engineer 12/2009 to 05/2010 Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS). Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to servers and set up scheduled tasks. Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the "Users" and "Shared" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done. Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily. Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out. Company Name 07/2009 to 10/2009 Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores. Duties performed include but not limited to: Installation of Ingenico SigCap devices. Flash peripherals with the latest updates. Troubleshoot tickets using the Remedy application. Image and configure computers for the 4QT09 rollout. Inventory 3QT09 equipment to be return to the vendor. Image and configure managers laptops. Provide support for the retail stores. Company Name 12/2008 to 05/2009 Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish. Document all inventory for the IT Manager. Shipping and receiving of IT hardware. Install all servers that will be utilized in the forest. Educational Background Bachelor of Science : Information Technology Information Technology Support 2011 University of Phoenix Oct Information Technology Information Technology Support Associate of Arts : Paralegal
Network Engineering 2001 Southern College Paralegal
Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, and SEC+
MILITARY
1989-1998 US ARMY Missouri / Florida
MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb | INFORMATION-TECHNOLOGY |
PROJECT MANAGER/INSTRUCTIONAL DESIGNER Summary Dependable and resourceful Project Manager and Instructional Designer adept at organizing and developing quality courses for both in-seat, hybrid and online adult learners. Highlights Hypertext Markup Language (HTML5) Camtasia Adobe eLearning Suite 2.5 (to include Adobe Presenter, Captivate, and Dream Weaver) Microsoft Office 1993-2007 (to include PowerPoint, Word, Excel) Dropbox Video training development XenDesktop EC Council iLabs VCASTLE Microsoft Live Meeting Adobe Connect Screenr Canvas Moodle 1.9 and 2.4 Blackboard MRDS Microsoft Office SharePoint Zoom Web Conferencing Accomplishments Continues to developed curriculum for several Bachelor and Master Level courses, as well as NCPACE training courses. Completed and earned the following certifications from Lynda.com: Articulate Storyline Instructional Design Essentials: Models of ID Instructional Design Essentials: Storyboarding Instructional Design Essentials: Working with SMEs Introduction to Networking Learning Management Essentials (LMS) Fundamentals Practical Cybersecurity Up and Running with Articulate Storyline Up and Running with Canvas Experience Project Manager/Instructional Designer 01/2011 to Current Company Name City , State Manage projects/course development. Design, develop, and update in-seat and online curriculum materials, as well as military CBT course. Conduct assessment and analysis to identify new development needs and recommends training methods accordingly. Ensure design of deliverables address the instructional needs of the learners. Assure curriculum and delivery methods incorporate best practices in adult learning theories. Work with authors, publishers,and SMEs to develop in-seat, hybrid, and online course. Design courses to comply with both organizational, military standards, 508 Compliance. Work within design and development processes and standards. Create storyboards and communicate design ideas. Design and produce instructional multimedia . Design and develop instructor lead activities and Capstone courses. Write and edit storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Instructional Designer 10/2009 to 01/2011 Company Name City , State Designed, developed and updated a variety of course content learning solutions for military training support for eLearning, Instructor-led training, virtual training sessions, and self-study programs. Conducted assessment and analysis to identify new development needs and recommends training methods accordingly. Ensured design of deliverables address the instructional needs of the learners. Assured training solutions incorporate best practices in adult learning theories. Worked with content development managers, authors, and SMEs to develop military training courses. Designed courses to comply with both organizational, military standards, 508 Compliance. Work within design processes and military standards. Created storyboards and communicated design ideas with Multimedia personnel. Designed and produced facilitator and participant guides. Designed and produced PowerPoint presentations. Designed and developed instructor lead activities and Capstone courses. Wrote and edited storyboard scripts for video and learning modules. Developed learning objectives. Facilitated content and quality assurance reviews. Maintained in-depth and up-to-date knowledge of the related fields of development. Elementary through High School English & Writing Teacher. 08/2006 to 07/2009 Company Name City , State Taught elementary (all core subjects), and middle and high school English and writing. Developed and designed lesson plans and curriculum related to each subject area. Provided excellent customer service for students and parents, maintained ongoing communication with colleagues, team members, parents, and students. Maintained student records in an exceptionally organized manner. Created and maintained knowledge of innovating technology, she created and maintained web pages for parent and student use. Middle & High School English as a Second Language (ESL) Teacher. 08/2000 to 07/2003 Company Name City , State Taught middle school English and Writing as a second language to non-English speaking students. Developed and designed lesson plans and curricula related to each subject area. Provided excellent customer service for students and parents, while also maintaining ongoing communication between colleagues, parents, and students. Maintained student records in an exceptionally organized manner. Education Masters of Education : Curriculum Design and Instruction; Specialization in Literacy February 2009 Lesley University City , State , United States of America Curriculum Design and Instruction, specializing in Literacy Bachelors of Arts : English/French May 1997 Claflin University City , State , United States of America English with a Minor in French Skills •Technology Orientated •Team player, leader, and excellent collaboration skills •Creative and innovating •Extensive success in product development •Software Proficiency – VCASTLE, NetLab, XenDesktop, SharePoint, EC-Council iLabs •Blooms Taxonomy •Strong attention to detail | DESIGNER |
EDITOR Summary Detail-oriented and organized. Accurate and well versed in database management. Strong organizational, technical and analytical skills. Successfully manages multiple data entry projects at once. Goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity. Focused on delivering high quality results in a timely manner. Highlights Strong Financial Administration Grant Management Budget Management Goal Planning Business and Office Administration Community Outreach Team Leadership Strong problem solver Human Resources Administration Workshop and Orientation Presentations Excellent Organization Skills Editing and Proofreading Microsoft Office Products Pleasant demeanor Filing and data archiving Customer service-oriented Experience Editor Sep 2002 to Current Company Name － City , State Oversee layout, design and content of featured publications. Select relevant material for each issue, considering cost and benefit. Generate ideas for feature articles with the writing staff. Commission work by freelance and in-house writers. Manage writing staff and liaise with artists and photographers. Arrange for copyright permissions. Raise the profile of the magazine. Network and recruit for sponsorships. Ensure staff meets established deadlines. Bookkeeping Specialist Jun 2012 to Oct 2014 Company Name － City , State Financial Administration and Oversight of... Accounts receivable (A/R) and accounts payable (A/P). Insurances and contracts. Monthly records/planning/reconciliation of all bank accounts. Daily invoices and primary databases. Reimbursements and petty cash. Human resources procedures. Maintaining updated volunteer database. Contract revision. Public Relations Administrator/Bookkeeper Aug 2006 to Feb 2009 Company Name － City , State Manage public outreach, recruitment and relations with sponsoring/supporting community programs and events. Conduct group and individual information meetings. Assist potential sponsors with goal planning. Assist in identifying and addressing barriers to complete established goals. Develop and present goal setting workshops and orientations. Provide bookkeeping support while managing database and conducting relevant analysis. Project Manager (Profession Opportunity Grant for Immigration/Refugee Recipients Apr 2003 to Jan 2006 Company Name － City , State Provide resource information for potential students and participants ready for career search. Coordinate with professional organization and post-secondary education institutions to recruit and attract skilled job seekers for the grant program. Assist clients in communication with government agencies regarding Immigration/Refugee paperwork. Conduct follow-up visits with clients, assess refugee settlements, and submit progress reports. Supervise and evaluate project staff. Management of all grant-related activities including budget and spending projections. Conduct outreach, recruitment and awarding of subcontracts. Collect, direct and develop all relevant grant data. Conduct career management activities: Assessment, counseling, job development and management of support services. Education Bachelor of Art , Russian Language and Literature/Editing/Public Relations Krasnodarsky Gosudarstvennyi Universitet (Kuban State University) － City , Russia Russian Language and Literature/Editing/Public Relations Languages Bi-Lingual in English and Russian Skills Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout and Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops. | PUBLIC-RELATIONS |
2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES & SERVICES MANAGER Summary RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. Core Knowledge and Skills Retail Merchandising, Recruitment & Retention, Operations Store Planning & Design, Team Leadership, Coaching and Mentoring Profit and Loss, Loss Prevention, Personnel Training and Development Highlights Experience 01/2004 to 01/2009 Company Name City , State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager 01/2012 to Current Managed nearly every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed large store team to. create a sales environment that consistently met expected sales goals and reduced operating costs. Managed team. of 25, including hourly employees and specialists. Entrusted with the most complex customer service issues including personal and commercial purchasing accounts. Assistant Store Manager 01/2011 to 01/2012 Company Name City , State Responsibilities consisted of managing and recording profit loss and key performance indicators, Communicating. with buying office about classifications and styles for product inventory, and Managing and maintaining all records and documentations including invoices and employee files. Soft lines Manager, Apparel Lead 01/2009 to 01/2011 Company Name City , State Responsibilities consisted of Constructing visual presentations, Managing payroll and training of department associates, and Communicating with vendors and buyers in regards to inventory of product. Leadership Known throughout career as a hands-on project manager with strong expertise in team management and prioritizing. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall. Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example. Professional experience continued Brenna T. Walsh page 2 Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability. Trained copy center/cashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures. Controlled profit and loss daily; maintained accountability for period-end reporting. As inventory captain, evaluated inventory and ensured availability of products on shelves; conducted store transfers to ensure products in store; ran daily reports and did audits to better control inventory levels Earned title of special projects captain due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products. Customer Service Set the standard for impeccable customer service; trained all staff to excel in the customer experience Turned customer service lapses into positive teachable moments that improved staff perception of need and accountability Targeted and achieved weekly "customer experience" metrics goals of 9+/10 ratings. Personnel Development Coordinated training of each employee with corporate training materials Coached individuals; achieving a promotion rate of ~35% (one to two levels above original position) Worked with vendors to develop product training from product sources Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews as well as overall operations of the store. Education High School Diploma Monroe Catholic High School City , State Associates Degree : Business Management University of Alaska Fairbanks City , State Business Management Business Management, Present Florida State College of Jacksonville City , State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit and loss, promotion, purchasing, recording, reporting, Sales, shipping, team management | APPAREL |
ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint | AVIATION |
FOOD SERVER Summary I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with Microsoft Office and Adobe Media Arts Software. Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math and language skills Excellent multi-tasker Conversant in SpanishDelivers exceptional customer service Comfortable standing for long time periods Neat, clean and professional appearance Cash handling Reliable and punctual Accomplishments 2000 - While working for Lucky Lill's Casino I took TIPS training and passed with a perfect score. I was awarded a certificate and an hourly raise. 2003 - While working for Denny's Restaurant I was r ecognized by management for going above and beyond normal job functions. I was promoted by the owners to the title of " Crew Trainer ". Duties included training all new wait-staff employees on company procedures and proper customer service. Experience Food Server Company Name － City , State 2000 - 2003 Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously. Cashier Company Name － City , State 1997 - 1998 Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Processed payments and responded appropriately to guest concerns. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Properly portioned and packaged take-out foods for customers. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Housekeeping Company Name － City , State 2004 - 2005 Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients. Cashier Company Name － City , State 1998 - 2000 Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team. Media Arts Tutor Company Name － City , State 2013 - 2014 Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Crew Trainer & Graveyard Server Company Name － City , State 2003 - 2004 Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team. Graveyard Food Server & Supervisor Company Name － City , State 2006 - 2007 Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared and served beverages such as coffee, tea and fountain drinks. Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Recorded the shift books accurately and professionally on a nightly basis. Followed all established restaurant practices and procedures. Communicated clearly and positively with co-workers and management. Casino Runner Company Name － City , State 2005 - 2006 Educated customers on game rules and mathematical probabilities of various wagers. Oversaw cage operations for casino. Took and paid bets and retrieved cards. Recorded customer beverage orders and repeated them back in a clear, understandable manner. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Processed cash advances on credit cards. Promptly reported complaints to a member of the management team. Cashier Company Name － City , State 1997 - 1998 Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Properly portioned and packaged take-out foods for customers. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Followed all established restaurant practices and procedures. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Education Associate of Arts , Computer Media / Media Arts 2014 The University of Montana － City , State , Missoula I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office , PowerPoint, Word, Phone, Type | ARTS |
CONSULTANT Professional Summary
Astute
and innovative attorney with strong ability to develop and implement effective litigation case
strategies and write persuasive motions. Proven ability to resolve complex cases in
clients' favor. Meticulous,
conscientious, tenacious, organized, analytical, and able to thrive in dynamic
environments.
Skills Court Procedures Legal Document Preparation Strong Researcher Strong Negotiator
Organization Communication Leadership Team Player Litigation Management Detailed-Oriented Due Dilligence Deposition Motion Practice Regulatory Compliance Risk Management Strong Writer Civil Litigation Quality Assurance Professional and Personable Analytical Work History Consultant 06/2014 to Current Company Name – City ,
State Serve as consultant attorney to major Virgin Islands' law firm that represents individuals, classes, and organizations in plaintiff-side civil litigation, involving areas of contracts, commercial transactions, trusts, bankruptcy, personal injury, and discrimination on the basis of race, national origin, sex, disability, and age. Conduct legal research in complex litigation matters. Draft pleadings, oppositions to motion to dismiss, summary judgment, daubert motions, and appellate briefs. Conduct discovery. Interpret laws, rulings and regulations for individuals and businesses. Special Assistant Corporation Counsel 03/2011 to 05/2014 Company Name – City ,
State Served as Special Assistant Corporation Counsel in the Special Federal Litigation Division, a specialized division created to defend the City and its officials in civil rights cases brought exclusively in federal courts pursuant to the United States Constitution and 42 U.S.C. Section 1983, in which misconduct was claimed against the police, District Attorney, correction officer, and the Mayor of the City of New York. Made frequent appearances in federal courts and managed heavy caseload. Evaluated cases and negotiated settlements. Represented clients at settlement conferences and mediations. Drafted pleadings, memoranda, settlement agreements, motions, interrogatories and requests for production of documents, initial disclosures, joint pre-trial orders, and letters. Developed and executed investigative strategies. Conducted discovery, including taking and defending depositions, and prepared cases for trial. Investigated alleged criminal and constitutional law violations. Conducted legal research and analysis. Interviewed clients and witnesses. Made presentations to division attorneys and supervisors regarding case developments and strategies. Developed strategies and arguments in preparation for presentation of cases. Interpreted laws, rulings and regulations for clients. Attorney 01/2010 to 01/2011 Company Name – City ,
State Served as principal attorney in practice primarily focused on family and immigration laws. Counseled clients on a variety of matters including compliance with various regulations and codes. Conducted factual and legal investigations. Drafted pleadings and motions. Filed and argued motions. Designed discovery plans and conducted discovery. Developed and successfully implemented case strategies. Negotiated and drafted settlement and commercial lease agreements. Represented client at hearings. Consultant Attorney 12/2005 to 12/2009 Company Name – City ,
State Served as Consultant Attorney by Assisting several law firms during civil litigation, white collar criminal litigation, and SEC and DOJ investigations regarding matters involving allegations of fraud, anti-money laundering violations, and antiitrust violations. Analyzed financial documentation and communications such risk alerts and
Suspicious Activity Reports (SAR) to identify regulatory risks and whether
company exceeded its risk appetite in violation of company's own
procedures. Reviewed transactions and communications for fraud, illegal wire transfers, suspicious activities,
breach of contract, breach of fiduciary
duties, and regulatory violations. Performed second level and quality control review to ensure documentation
was correctly annotated and categorized prior to production to government
regulators, and adverse parties.
Reviewed and analyzed documents to determine if
method of calculating out-of-network benefits violated ERISA, RICO, the Sherman
Act and state law. Conducted due diligence to ensure
merger/acquisition did not violate U.S. antitrust law.
Conducted legal research, developed case theories, and drafted memoranda. Assisted in deposition and trial preparation by drafting privilege logs. Firms: Jenner & Block; Arkin, Kaplan & Rice; Debevoise & Plimpton. Education J.D. : Law May 2005 Fordham University School of Law
- City ,
State GPA: Fordham Journal of Corporate and Financial Law, Staff Member
*Dean's recognition for successfully representing client in immigration case
*Archibald R. Murray Public Service Award Fordham Journal of Corporate and Financial Law, Staff Member
*Dean's recognition for successfully representing client in immigration case
*Archibald R. Murray Public Service Award Fordham Immigration Rights Clinic
- City ,
State The Honorable Cornelius Blackshear
- City ,
State Bachelor of Arts : Criminal Justice May 2000 John Jay College of Criminal Justice
- City ,
State GPA: Magna Cum Laude Dean's List Recipient
Bar Admissions Criminal Justice Magna Cum Laude Dean's List Recipient
Bar Admissions | CONSULTANT |
SALES Executive Summary Twenty years of experience in all aspects of sales/marketing management Focused, goal and profit-oriented. Proven track record of sustainable growth in existing market, and development of business in new markets. Effective organizational, communication, technical, leadership, personnel training/development, and public relations skills. Established reputation for professionalism, taking initiative, productivity, and dependability, attention to detail, teamwork and enthusiasm Motivated and results-driven Consistent high sales achiever. Proficient in use of Microsoft Windows/Office XP, (Word, Excel, PowerPoint) and Internet. Professional Experience sales January 2011 to Current Company Name － City , State Responsible for developing relationships with purchasing agents, engineers, and architects. Negotiate and secure sales, developing existing accounts and acquiring new account business. Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing. Branch Manager January 2009 to January 2011 Company Name － City , State Develop leads and maintain a viable network of business contacts and prospective clients to consistently meet assigned sales quotas. Review and analyze policy and procedures with a view toward enhancing sales productivity, efficiency and quality performance. Developed and implemented strategies to improve branch operations, staff competency and productivity. Establish relationships, educate, service, maintain and manage approximately 100 accounts. Trained, motivated, assigned and supervised performance of support staff. Consistently ranked #1 in sales and gross dollar profitability for the company, and ranked in "top 2%" for corporate sales performance. Sales Representative January 1997 to January 2009 Company Name － City , State Market, promote and develop outside and counter sales of high-end plumbing, electrical and lighting fixtures to architects, commercial contractors/residential builders in the Charleston Trident area. Setup new client accounts for billing purposes; write and submit orders to manufacturers; coordinate delivery schedules; provide follow-up customer service; and resolve customer billing issues. Assist walk-in customers with their inquiries/selections, including researching special order requests, setting up new accounts and registering customers' sales purchases and payment transactions. Participate (team effort) in merchandising visual displays and maintaining 8,000 sq/ft of showroom (point of sale) spaces for kitchen, bath, electrical/plumbing products, including major appliances. Establish relationships, educate, service, maintain and manage approximately 50-60 accounts. Receive ongoing training in all phases of business operations, including product lines, marketing and sales techniques, showroom merchandising, customer service and distribution support efforts. Contributed in developing sales revenue in excess of $20.4 million for 2006 FY, a 29.4% Consistently ranked #1/#2 in sales and gross dollar profitability for the branch, and ranked in "top5%" for corporate sales performance (out of 600+ sales reps, nationwide). Education Bachelor of Science : Business Administration , 1995 The Citadel, The Military College of South Carolina － City , State , US Bachelor of Science: Business Administration - 1995 The Citadel, The Military College of South Carolina, Charleston, South Carolina Presentations Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing Skills Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word | SALES |
SAFETY PROFESSIONAL / CONSTRUCTION SUPERVISOR Summary Seeking a Purchasing Manager position with a firm in the Western New York vicinity in which I can utilize my 15+ years experience coupled with my B.S. in Business and my A.A.S. in Engineering Technology to contribute to the leadership and growth of the organization. Highlights Over 15 years of purchasing, materials management and logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships and establishing strategic alliances with vendors, subcontractors and transporters. Bachelor of Science degree Able to multi-task and prioritize work load Proficient with Word, Excel and Outlook in addition to MRPII and proprietary procurement programs. Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experienced expediting deliveries and conducting follow-up Experienced procuring stock material for industrial operations, maintenance and repairs Experienced maintaining minimum/maximum levels of inventory, plus insuring inventory levels are adequate, but not excessive Career advancement achieved while gaining experience in operations, inventory control, materials management, purchasing, finance, sales and project development Experienced establishing new stock numbers, entering and reconciling inventory variances in a database Experienced resolving purchase order/ invoice discrepancies Experienced initiating and running reports for cycle count performance Able to work with a team as well as independently; Supervisory experience and people development skills; Experienced interacting with high level business executives Able to travel Accomplishments Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery Experience Safety Professional / Construction Supervisor Aug 2013 to Current Company Name － City , State Safety and Construction Supervisor Professional with experience working both in construction and general industry settings. Experienced working in construction overseeing safety for installation of equipment, underground storage tank removal, dismantling of presses, conducting industrial hygiene monitoring, plus working as a laborer, performing ISO quality auditing, plus purchasing and project management functions and coordinating environmental, health and safety for chemical waste disposal and logistics. OSHA 30 Hour Construction Safety Training and Red Cross First Aid/CPR AED Training. Buyer / Purchasing Agent Oct 2010 to Jun 2013 Company Name － City , State Manage and coordinate the procurement of materials required for the performance of business operations. Responsible for developing mutually beneficial relationships with vendors, develop initiatives to reduce lead times, and reduce costs. Procure procuring stock material to maintain inventory within budget guidelines to assure the highest fill rate. Contact suppliers to arrange for and ensure on-time deliveries. Authorize payment of invoices for procured items. Return merchandise found unacceptable resulting from the company's nonconforming material guidelines. Created and maintained the approved vendor list. Coordinate the procurement of operating supplies (e.g.: office supplies) as requested by employees and required in the performance of business operations. Created and performed supplier evaluations in compliance with the company's formal procedure. General Manager-Inventory Control/ Procurement - Temporary Consulting Assignment Aug 2009 to Oct 2010 Company Name － City , State Developed and trained clients' purchasing departments on materials and services procurement strategies and programs. Identified and created partnerships with suppliers to help clients realize the full potential of their supplier relationships in overall cost savings, strategic sourcing and transactional procurement. Developed and implemented clients' inventory programs to increase efficiencies and to identify cost savings. Assistant Materials Manager / Sr. Purchasing Agent Jan 2006 to Aug 2009 Company Name － City , State Developed and implement all materials and services procurement strategies and programs initially for local facility operations and was subsequently awarded global supplier responsibility for all Asian purchasing from Japan, China and Korea. Negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for diverse materials and supplies including all electronic components for a multi-million dollar major custom fabricator that serviced both industrial and consumer markets. Extensive experience developing strategic sourcing relationships and alternatives in support of all the business group based purchasing functions in the areas of strategic alignment and critical issue escalation. Was responsible for purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Developed and authored ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Participated in and successfully passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning and scheduling of materials procurement in order to meet the master schedule requirements. Identified and deliver significant savings and cost improvements for internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software and managed raw material inventories so they were within corporate guidelines. Maintained high-level contacts with suppliers plus negotiated and managed major contracts. Lead team in development of computerized purchase order/receipt system and E-procurement program and procedures. Reconciled and approved vendor invoices. Additionally, analyzed and established logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Was responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Developed annual raw material standards along with subsequent monthly reporting of actual results against standards. Worked on cross-functional teams with other departments including with production, accounting and corporate management to develop purchasing forecasts and updates that were based on changes in costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis and development of corporate strategies for contract negotiations with major suppliers. Materials Control and Purchasing Manager Feb 1994 to Aug 2005 Company Name － City , State Developed and implemented all materials and services procurement strategies and programs, negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for a multi-million dollar major custom fabricator for industrial and consumer markets. Was responsible for strategic sourcing and purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Spearheaded the development of the company's ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and directed procurement staff and cross-functional project teams regarding procurement requirements. Responsible for analyzing, planning and scheduling materials to meet the master schedule requirements. Identified and delivered significant savings and cost improvements for internal clients. Implemented JIT inventory management system, MRPII integrated software, and decreased raw material inventory costs 21.5%. Maintained high-level contacts with suppliers. Negotiated and followed-through on management of major contracts. Spearheaded development of programs and procedures for computerized purchase order/receipt system and E-procurement. Reconciled and approved all vendor invoices. Analyzed and established all logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Develop annual raw material standards along with subsequent monthly reporting of actual results against standard. Responsible for working with production, accounting and corporate management providing forecast purchasing updates based on changes in costs. Validated cost improvement programs. Performed special projects such as completing cost analysis and recommending strategies for contract negotiations with major suppliers. Regional Marketing Manager May 1993 to Dec 1993 Company Name － City , State Assistant Controller/MIS Program Development Manager Nov 1992 to May 1993 Company Name － City , State temporary contract position Cost Accountant/Assistant to the Controller May 1988 to Nov 1992 Company Name － City , State Project Modification Coordinator/Customer Service Operations Manager Dec 1986 to Apr 1988 Company Name － City , State Assistant Production Supervisor Aug 1983 to Sep 1986 Company Name － City , State Education 2010 OSHA Institute of America － City , State , US OSHA-30 Hour Construction Safety and Health, OSHA Institute of America, Austin, TX 2010 1995 Pennsylvania State University, Great Valley － City , State , US Certified Purchasing Manager (C.P.M.) Review & APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995 B.S. , Business Administration, Industrial Engineering 1983 Grove City College － City , State , US B.S., Business Administration/Minor in Industrial Engineering, Grove City College, Grove City, PA, 1983 A.A.S. , Engineering Technology 1979 Community College of Allegheny County － City , State , US A.A.S. Engineering Technology, Community College of Allegheny County, Pittsburgh, PA, 1979 Certifications CPR C.P.M Skills Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s. | CONSTRUCTION |
GRAPHIC DESIGNER AND ILLUSTRATOR Summary I was raised in a Christian home in Jacksonville, Florida. I moved to Birmingham to attend Samford in 2012. Skill Areas Creative Relational Engaging Painting/Drawing Graphic Design Leader Athletic Team Player Work Experience Company Name September 2015 to Current Graphic Designer and Illustrator City , State A custom paper company designing primarily wedding correspondence Company Name May 2015 to August 2015 Sigma Counselor City , State Company Name June 2012 to July 2013 Counselor City , State Education Briarwood Fellows Program 2016 Post Graduate Leadership Program City , State Samford University 2015 Bachelor of Science : Fine Arts City , State Providence High School May 2011 High School Diploma City , State Interests Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan Skills Spanish Additional Information Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan | DESIGNER |
SENIOR ENGINEERING MANAGER Summary Personable, patient and adaptable Math tutor with 3 years of experience tutoring K-12 and college students in Mathematics. Highly reliable and approachable person with 8 years of professional experience in people management, leadership, documentation, multi-tasking, innovation and creativity, gained through the corporate world of Silicon Valley. Accomplishments Problem Solving Assisted students from K-12 through college on a variety of class assignments, helped them understand how to solve quantitative problems and achieve higher grades in their classes. Creative Lesson Planning Motivated students to engage with course materials by organizing colorful, fun flashcard games to be used as a recall technique to enhance learning. Grading Evaluated college level exam papers, making sure grades accurately and fairly reflect the quality of students' work. Presentation Designed and created course presentations to be used by SFSU instructor in a management class. Created and presented several presentations for colleagues using Microsoft PowerPoint and Google Docs. Training Provided SQL programming trainings to corporate team members in a classroom setting to enhance their knowledge of SQL which allowed them to significantly improve data analysis. Education Master of Business Administration : Decision Sciences 2007 San Francisco State University City , State Courses: Operations Management, Total Quality Systems, Project Management, Business Forecasting, Supply Chain Management Bachelor of Science : Mathematical Engineering 2004 Yildiz Technical University City , Turkey Courses: Mathematical Analysis 1, 2, 3 & 4, Linear Algebra, Fundamentals of Mathematical Logic, Analytic Geometry, Ordinary Differential Equations 1 & 2, Theory of Probability, Numerical Analysis 1 & 2, Statistics, Matrix Analysis, Optimization Techniques, Insurance Mathematics Teaching Experience Volunteer Math Tutor 09/2015 to Current Company Name City , State Tutored students in Algebra, Geometry, Statistics Attended Algebra classes to provide special assistance to English language learners ( ELLs) and help them understand the content and express their grasp of mathematical concepts both orally and in writing. Volunteer Math Tutor 04/2015 to 05/2015 Company Name City , State Assisted students in Algebra I and II by providing volunteer teaching during flex time hours which is a class period when students visit a chosen class to seek help with struggles or expand on their interests. Teaching Assistant 09/2005 to 05/2007 Company Name City , State Edited several business forecasting and operations management thesis papers for journal publications. Graded exam papers and evaluated operations management and total quality systems class assignments. Assisted in operations analysis, statistics and mathematics related work as assigned. Mathematics and Statistics Tutor 09/2005 to 09/2006 Company Name City , State Tutored students in mathematics, statistics and probability, estimation, hypothesis tests, regression analysis, and correlation, quantitative analysis of production management and control with related computer applications and optimization techniques, inventory control, demand forecasting. Corporate Experience Operational Excellence Lead, Google Express 11/2004 to 04/2005 Company Name City , State Analyzed data using statistical analysis tools such as correlation and multiple regression analysis. Reviewed results and provided recommendations on system improvements, courier performance efficiency and capacity planning using various optimization and data analysis techniques. Identified operational areas that needed process and speed improvement to deliver orders faster. Consultant 01/2013 to 02/2014 Company Name City , State Supported the 77Looks application from pre-launch to current in marketing, content management, quality testing areas. Application won SF Fashion Tech Pitch Competition in June 2013 and company has reached approximately 1M active users. Operations Manager 10/2011 to 01/2013 Company Name City , State Supervised a team of logistics analysts and warehouse staff in global warehouses. Defined the scope of key performance indicator (KPI) reports and analytical tools needed which helped decrease operational errors by more than 80%. Turned large data sets into actionable items in the form of order forecast reports, optimization tools and inventory reconciliation reports. Senior Analyst 10/2010 to 10/2011 Company Name City , State Supported global operations by ensuring warehouse productivity, inventory accuracy, timeliness of order fulfillment and shipments. Documented standard operating procedure(SOPs) and work flow processes for the use of operations and customer support teams. Account Manager and Logistics Analyst 07/2007 to 10/2010 Company Name City , State Managed customer accounts in different industries to ensure on time delivery of shipments for import and export operations. Supervised and trained new users for procurement and warehouse management system. Skills Tutoring, teaching, mathematics, algebra, geometry, English, content management, documentation, middle school & high school math, college math, presentation, analysis, grading and evaluation, problem solving, ESL students, technology integration, classroom monitoring, student assistance Account management, customer care and satisfaction, data analysis, forecasting, inventory, quantitative analysis, leadership, operations management, procurement, project management, optimization C, C++, MS Office Suite, Google Docs, SQL | ENGINEERING |
VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 to Current Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on refinancing of existing debt Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility Led bond ratings presentations for 5 successful continuous upgrades over the 5 years Managed the debt compliance of the enterprise and obligated group reporting Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016 Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services Vice President/Controller 04/2012 to 09/2015 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS. Led and created offering statements for multiple new money tax exempt bond financings. Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations. Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations Corporate Controller 12/2006 to 04/2012 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010. Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010. Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system. Managed and reorganized the corporate finance team various times throughout the restructuring of the health system. Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system. Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system. Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010. Managed the accounting and financial reporting over the new construction and operations of a large community hospital. Audit Professional 08/1997 to 12/2006 Company Name City , State Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities. Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm. Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars. Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations. Researched accounting issues and concluded on proper accounting treatments and disclosures. Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act. Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting. Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation. Supervised and evaluated audit staff ranging from one to twenty-five individuals. Participated in national committees to design and create audit programs for not-for-profit and higher education industries. Prepared and coordinated audit budgets, forecasts and billings. Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools. Presented in continuing education seminars with local business groups and university accounting cirriculum. Education and Training Bachelor of Science : Accountancy 1997 Miami University City , State Economics Minor Cum laude Credentials CPA, State of Ohio License #42088 Dec 2003 to Dec 2017 CGMA, American Institute of Certified Public Accountants Dec 2014 FHFMA, Healthcare Financial Management Association April 2013 CHFP, Healthcare Financial Management Association April 2013 Activities and Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017 Healthcare Financial Management Association, National Large System Controller Council Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute of Certified Public Accountants Ohio Society of Certified Public Accountants Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association | FINANCE |
CUSTOMER SERVICE REPRESENTATIVE Career Focus Dedicated and skilled cash administrator who
excels at prioritizing, and completing multiple tasks simultaneously. Committed
to delivering high quality results within a timely manner, with little to no
supervision. Energetic, organized, and professional. Summary of Skills Microsoft Office, Excel, and PowerPoint proficiency
Quick learner Outstanding interpersonal skills Issue resolution Excellent analytical skills Cooperative team member Computer proficient Extremely organized Energetic and organized Attention to detail Education and Coursework Associate of Applied Science : Paralegal 2016 Central Piedmont Community College City , State Member of National Honor Society on Paralegal Lambda Epsilon Chi 3.56 GPA Experience Customer Service Data Organization Policy Development Reporting Technology Proficient Document Organization Multitasking Inventory Management Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Developed and created effective filing system to accelerate paperwork processing. Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers. Maintained status reports to provide management with updated information for customer projects. Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work History Cash Office Administration 01/2016 to 08/2016 Company Name City , State Aviation Electrician 08/2010 to 08/2014 Company Name City , State Cashier 09/2009 to 04/2010 Company Name City , State Delicatessen 08/2006 to 04/2010 Company Name City , State Extra-Curricular Activities Lambda Epsilon Chi, May/2016 - Current Experience Customer Service Representative 05/2015 to Current Company Name City , State Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Aviation Electrician 08/2010 to 08/2014 Company Name City , State Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment. Promoted to Work Center Training Petty Officer April 2012. Maintain training records for over 19 personnel. Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter. Consistently volunteer to assist in aircraft maintenance regardless of the difficulty. Produce quality work with minimal supervision. Quickly established as a hard charger with the desire to be a productive member of the work center. May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness. Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation. Displays a keen sense of duty in the acceptance of all assigned responsibilities. Work well under pressure producing optimal results. Approach every assignment thoughtfully and with enthusiasm. Sales Associate 03/2009 to 04/2010 Company Name City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Sales Associate 09/2007 to 04/2010 Company Name City , State Greeted all customers. Delegated tasks to team members to optimize productivity. Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order requests, including special occasion dinners and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler. Served shoppers in a prompt, courteous and friendly manner. Personal Information Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission
objectives, visions, and goals. United States Navy Aviation Electrician. Skills Attention to detail, interpersonal skills Excel, Microsoft Office, PowerPoint Quick learner | AVIATION |
QUALITY ASSURANCE ADVOCATE Summary I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality.
Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week.
Sincerely,
Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Accomplished with mobile devices Proficient in AVG, Printers, PC Security systems Patient and diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 to Current Company Name － City , State Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 to August 2014 Company Name － City , State Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation. Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority. Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services. Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools. RETAIL SALES CONSULTANT April 2012 to April 2013 Company Name － City , State Time 30 hrs/week. Sold all products and services offered by the Company. Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. LEASING CONSULTANT July 2011 to April 2012 Company Name － City , State Time 30 hrs/week. Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income. Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series. Assisted with preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms. INTERN STUDENT September 2010 to May 2011 Company Name － City , State Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers. HUMAN RESOURCE ASSISTANT May 2008 to December 2009 Company Name － City , State Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents. HUMAN RESOURCE MANAGER November 2002 to July 2007 Company Name － City , State Time 40hrs/week Completed five years with the U.S. Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S. Military in general Supervised employees In/out processing, over 10,000 employee records, customer service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis. Education Bachelor of Science : Business Administration Computer Information Systems , May 2013 North Carolina Central University － City , State Business Administration Computer Information Systems Master of Science Administration of Justice : Law Enforcement Organizations , March 2016 University of Phoenix － City , State Law Enforcement Organizations Associate of Applied Science : Computer Network Systems , December 2009 ITT Technical Institute － City , State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society
NCCU, Iota Tau Chapter of Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES
ITT Technical Institute, Gamma Beta Phi Honor Society
NCCU, Iota Tau Chapter of Phi Beta Lambda, INC | ADVOCATE |
AVIATION ENGINEER Profile Innovative Electrical Engineer specialized in operations management.Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products.Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation and Analysis: Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Research and Development Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues. Innovative Design Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry, speeding up product sorting process by 100%. Drafting Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Organizational Design Prepared plans and layouts for equipment or system arrangements and space allocation. Project Coordination Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 to Current Established and helped in the production line of the Auxiliary Power Unit overhaul facility. Focused on the following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, and T-62T-40-1 mainly used on C-130 Hercules, and helicopters. Involved in repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, and troubleshooting of engine problems, both in house and in the field. Worked on instruction writing, reports, as well as building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions and more. Developed and optimized tooling, manufacturing, and ground support equipment reviews for open issues or improvements. Worked on PT6A, T56, and 501 engines mainly in accessory testing and test cell operations. Designed tooling equipment, electrical circuitry, and hydraulic systems using CATIA V5. Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts, pressure gauges, and level sensors. Provided technical support to the Accessory shop department, Engineering department, Machine Shop, Test cell, Management, and the Operation's department. Performed receiving and detailed inspection of incoming parts, accessories, and engines to the overhaul facility. Contact: John McIntosh Vice-president of engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support in part design using CATIA (computer-aided three dimensional interactive applications) for aircraft implementation. Participated in the improvements of engineering software, and designed several components for fuel controls, starters, coordinators and fuel nozzles for different turboprop engines. Developed linearization software to help the pre-test process of 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 to 01/2015 Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades. Throughout this process, computational fluid dynamic software (STARCCM) and CAD were highly implemented to simulate different geometries inside a wind tunnel. Pressures, temperatures, velocities among other important physical quantities were analyzed in 40 different geometries. This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency. It is not a secret in today's industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement, which allow them to cool down the system without harming the performance of the engine. Also, it allows the engine to achieve higher efficiency levels. Upon this experiment, a research paper was written and patented. Education and Training Bachelors of Science : Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA , City , Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written | AVIATION |
CHIEF INNOVATION AND OUTREACH OFFICER Professional Summary Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances. Core Qualifications Change management and ability to shift roles and problem-solve quickly in an emerging organization Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts Lead developer and facilitator in training and professional growth Creative problem solving in scenarios with multiple variables Acute awareness for budget management and resource allocation Systems thinking and ecological approach to program development, implementation and evaluation Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work Experience 06/2013 to Current Chief Innovation and Outreach Officer Company Name － City , State Leadership and Program Development: Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child. Project Management and Creative Development: Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS. Relationship Building and Outreach: Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region. Visioning, Mission Development, and Implementation: Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience. Financial Management and Budgeting: Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility. Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization. 10/2014 to 04/2015 Consultant - Green and Healthy Schools Academy Company Name － City , State Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation. 06/2008 to 06/2013 Curriculum Architect and Academic Director Company Name － City , State Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than "one-hit-wonder" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to "rethink school." 07/2008 to 07/2009 Science Educator and Environmental Coordinator Company Name － City , State Instructed students at all grade levels using non-traditional practices, including using 600+ acre park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization. 09/2004 to 09/2007 Educator - Center for the Highly Gifted Company Name － City , State Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students. 02/2001 to 08/2002 Account Executive Company Name － City , State Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs. 01/2000 to 02/2001 Account Coordinator Company Name － City , State Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment. 05/1998 to 01/2000 Education and Outreach Coordinator Company Name － City , State Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments. Education 2012 Principal Certification : School Leadership Gannon University － City , State 2004 Masters : Curriculum Design and Instruction University of Maryland College － City , State Creative Initiatives in Teacher Education (CITE) Program 1998 BA : Environmental Studies Allegheny College － City , State Professional Affiliations Trained in Human Centered Design at Luma Institute Completed Including Ourselves in the Change Equation: Personal Learning for Organizational Performance, Harvard University Graduate School of Education Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center Member of the Remake Learning Network Chief proposal writer for the Thinking Lab HS XQ application Volunteer curriculum integration adviser to the Pittsburgh Opera Creator of Think Out Loud monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could "look like" regionally Additional Information Pittsburgh's 40 under 40 Award winner (2015) Presenter at the Healthy Schools Summit (2016) Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing) Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12) Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015) Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019) Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014) Guest blogger on evolveEA's website (2014) Presenter at Greenbuild (2014) Presenter at National Green Schools Conference (2016) Skills expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs | PUBLIC-RELATIONS |
INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges. Qualifications Systems administration Strong verbal and written communication Vast help desk experience Team leadership Network administration Extensive knowledge of Apple products Project management Innovative legal experience Experience Company Name City , State Information Technology Administrator 09/2014 to Current I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio. I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics. Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems. I work with system administrators in Durham to design and maintain the entire network on the Concord campus. Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City , State Associate Director of Computer Services 07/2000 to 09/2014 Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure. Reported directly to, and served as the immediate backup for the Director of Computer Services. Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years. Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades. After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange. Company Name City , State District Computer Technician 08/1999 to 07/2000 I supported all end-user related hardware and software demands for the entire school district. Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab. Company Name City , State Electrician's Apprentice 06/1990 to 07/1999 Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in. Education Bachelor of Science : Exercise and Sports Sciences 1999 Colby-Sawyer College , City , State , USA Skills
Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange,
Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell
Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell
Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache,
OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN),
3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion,
Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type,
WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs.
Salary History University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director of Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300 | INFORMATION-TECHNOLOGY |
SALES Summary When thinking of the timeline of my career, numerous bullet points come to mind. Whether it be a skill or achievement that I can bring to the table, there is one common denominator that all of these personal traits fall under: Teamwork. Regardless of what job I may have had in the past, whether it be music education, recruiting, or sales, understanding that I am existing within/leading a team allows me to clearly understand the task at hand. Communication is the number one element to a successful team. A prolonged lack of communication can manifest itself into a negative environment, and it has been my number one priority to make sure everyone involved is on the same page. Highlights 6+ years of B2B sales experience. MS Office proficiency Team building expert Proven sales track record Detail-oriented Sales management Sales Purchasing Quotations Accounts receivable Customer service CAD experience Accomplishments Handled the highest volume account for current employer Developed profitable sales strategy with new product for longtime customer Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Sales 01/2007 to 02/2016 Company Name City , State Initially hired as warehouse manager. Oversaw receiving inventory into stock, maintaining stock, as well as pulling and shipping orders as needed. Primarily used UPS Worldship for ground and LTL packages/pallets. Promoted to inside sales position in 2010 In charge of DAR's largest contracted customer. Main responsibilities involve processing large stock orders which pulled inventory from three different locations as well as drop ship orders. Responsible for replenishing stock as needed. Large customer service portion involved with this account. Fielded technical and specification questions through conference calls between our company's customer as well as the end user customer. Coordinated inspections for return items that were either defective, incorrectly supplied or did not meet the customer's needs. Purchasing, sales, customer service as well as quotations all fall under the job description of an inside sales representative at DAR since it is a small family owned business. Strictly defined roles are not a part of this job. Various situations required different people to take on various responsibilities which is where communication between all stages of an order is pivotal to success. The quotation process would be the most technical aspect of my time at D.A.R. Calculating yields on material needed, required amount of labor (what type of labor) as well as the appropriate mark-up for any given product required constant communication between myself and the employees working the fabrication shop. My greatest feeling of satisfaction came from quoting something never done by the company before and having that turn into an actual order. Acquired new business for a longtime customer through competitive quotes and quick lead times for orders. A close attention to inventory management resulted in quick lead times by making sure stock was available for custom items that customer started to purchase. Every aspect of training for the inside sales position at D.A.R. was on the job. This gives me great confidence to branch out into other industries if so given the chance. Music Teacher/Camp Counselor 01/2003 to 01/2007 Company Name City , State Began as music school receptionist. Duties included informing and educating people of the school's various musical programs along with scheduling lessons and classes. Later began to work as a counselor for their Rock Band Camp, where I was responsible for children ages 7-18. The goal throughout each week was to prepare a diverse set of songs for campers to perform during the camp's end of week concert. I also taught private drum set lessons to several students during this time. Drumset Teacher 01/2007 to 01/2008 Company Name City , State Students under my instruction saw progress throughout their lesson routine. Areas of.instruction included jazz, rock, Latin, and classical percussion. Staffing Coordinator 01/2004 to 01/2006 Company Name City , State Conducted interviews and administered drug tests for new applicants. Matched the skills of on staff workers with the appropriate job that clients needed. Marketing/advertising through mass mailings and faxes. Executed payroll duties at the end of pay period. Education BA : Business Communications 2012 Chestnut Hill College City , State GPA: GPA: 3.40 Business Communications GPA: 3.40 Degree obtained through night course schedule as to allow me to continue working full time. Extracurricular activities during this time centered around playing drums for Main Line Affair, a local area wedding band which made a point to perform for charitable organizations e.g. Angels Flight East, Light the Night and St Baldrick's. Select One : Audio/Video Recording Bloomsburg University of PA City , State , USA Audio/Video Recording Skills advertising, competitive, counselor, clients, customer service, faxes, inside sales, instruction, inventory management, inventory, marketing, payroll, purchasing, quick, receiving, receptionist, sales, scheduling, shipping, specification. | SALES |
INFORMATION TECHNOLOGY MANAGER/ANALYST Professional Summary Innovative and solution focused web development manager/analyst with extensive experience in Program and Project Management. Detail-oriented and skilled in identifying technology needs, creating a plan for solving them, and leading multiple teams to implement the solutions. Self motivated, strong leader, and team player that works hard developing staff. Experienced in working in industry and academia. Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager/Analyst , 07/2006 to Current Company Name – City , State
Analyze the technology needs of the Graduate College, to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal, external or mixed teams tech or non-tech teams. Oversee the management of multiple websites running various software. Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals.
Develop staff skills through training as needed. Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation, National Institutes of Health, and Council of Graduate Schools.
Led the Graduate College IT team for over eight years Implemented Software Development Lifecycle Methodology Appointed to Iowa State University's Paperless Task force to represent the Graduate College Elected to the Professional and Scientific Council to represent P&S employees Led strategic initiates for the Graduate College for past three years Communication leader between faculty, staff, and central IT Proficient in the use and implementation of industry IT standards Regularly translate detailed program requirements into technical specifications. Manager , 06/2003 to 06/2006 Company Name – City , State Assisted with the running of the Des Moines Store (Largest in district). Managed 25 employees. Trained employees to complete their position duties. Handled cash daily and reconciled accounts. Web Communications Manager , 01/1999 to 01/2003 Company Name – City , State Developed and managed websites and web software related projects while staying within the $2 million budget of the Web Communications department. Directed various development teams of project managers and programmers focusing on internal and external users. Created project plans and worked with marketing and executive leadership to gain approval for projects. Regularly worked by phone or email to complete projects. Led project teams to roll out first company wide intranet, while delivering 1 month faster than original timeline. Developed new corporate website from scratch, and then led teams to roll out new website. Developed, trained, and implemented Corporate Web Design Standards across the company. Education Family Financial Planning (Graduate Certificate) : Iowa State University - City , State Will be a Certified Financial Planner after completion. : 1 1998 GPA: GPA: 4 . 0 GPA: 4 . 0 B.S : Marketing , Iowa State University - City , State Marketing Microsoft Front Page Certified New Horizons - Des Moines, IA
A CCOMPLISHMENTS : 1 1999 l Rolled out the first company wide intranet for a Fortune 500 Company. l Learned two computer languages on my own to better understand the limits of what developers can do. l In 2010, elected Professional and Scientific representative. l Implemented entire electronic thesis/dissertation solution at Iowa State University. l Published paper at International Academy of Technology Education, and Development (IATED) conference: Empowering Departments Across the University by Using Web Technologies 2 | INFORMATION-TECHNOLOGY |
A LA CARTE CHEF/ CHEF DE CUISINE Summary A professional cook with 10+ years of combined on the job work training and experience, with a background in managerial and non-managerial positions from high quality restaurants and organizations, with a firm foundation built on the respect and execution of proper cooking techniques, and the importance of always being able to learn and grow as a professional. Highlights Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Effective Communicator Organizational Skils Task Oriented Experience Company Name City , State A La Carte Chef/ Chef De Cuisine 10/2015 to Current Supervise 10 cooks across two kitchens Encourage and Motivate Staff Members to uphold quality standards in keeping with club traditions and expectations Planning and Preparation of three seasonal menus Creating nightly specials revolving around seasonality using as many local ingredients as possible Contemporary and trendy cuisine, with respect to traditions and favourites of the club and its members Effectively expedites a la carte service Management of protein, perishable, and dry goods inventory with a focus on utilisation and cost effectiveness 100- 200 Covers Nightly Company Name City , State Sous Chef 04/2015 to Current Effectively Managing a kitchen team of 12 cooks and stewards over two kitchens on property Tasked with the preparation and execution of special event menus Planning and executing a daily changing dinner menu Strong focus on locality of ingredients Responsible for an extensive running inventory of fresh proteins Training new cooks and team members to understand quality standards and proper cooking techniques. 75-175 covers nightly Company Name City , State Lead Expeditor 02/2014 to 02/2015 The Masters Golf Tournament Terrace Kitchen High Pressure Environment Time Management Stress Management Effective Planning and Organisational Skills. 800-1100 covers in 3 hours Company Name 12/2009 to 05/2014 Merion Cricket Club, Haverford, PA, Junior Sous Chef Viking Culinary Center, Haverford, PA, Chef/Instructor Cloud Catering and Events, NYC, NY, Cook The Black Rat, Winchester, England, Stage Craigie on Main, Cambridge, MA, Stage Four Seasons Resort: Aviara, Carlsbad, CA, Intern Education 2009 Culinary Institute of America , City , State Bachelors of Professional Studies , Culinary Arts and Restaurant Management . Assisted with numerous school-sponsored catering events for up to 450 people. Member of the Inter-collegiate soccer team four years, serving as captain one year. Kitchen assistant for saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years Skills Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time and personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion for cooking, problem solving | CHEF |
BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional with extensive skills in growing and exceeding sales in a multi- million dollar business operation in the food and beverage industries, financial services, and heath care industries. Adaptable and results orientated, with a focus on bottom line results, and has a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention & Satisfaction Evaluating Customer Needs Team Builder Training and Development Business Development Sales Management & Analysis Experience Business Development Representative March 2010 to Current Company Name - City , State Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Preparing and completing action plans for customer-service standards. Resolving problems, completing audits, identifying customer service trends and determining system improvements. Determined customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups and analyzing information. Increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions. Managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client and/or customer initiative success. Successfully raised capital to assist with growth. Licensed Healthcare Representative December 2008 to March 2010 Company Name - City , State Managed high volume call activity from healthcare providers and Cigna clients. Utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs. Maintained networks/partnerships with internal and external partners to expedite client processing. Effectively assessed patient needs and resolved client conflicts. Utilized technology to expedite client verification, documentation, & service. Outside Sales Manager March 2005 to December 2008 Company Name - City , State Responsible for the overall development of the North Miami territory selling occupational and physical therapy solutions with a focus on primary care , specialists, and hospital based physicians. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Managed administrative functions including daily synchronization of call activity, expense reporting,performance trend analysis and sales tracking. Successfully collaborated with territory partners and contribute to team success. Developed and maintained networks/partnerships with external community advocacy groups, pharmacies. Manager Trainee May 2004 to March 2005 Company Name - City , State Responsible for overseeing the day-to-day operations of the rental location. Increased business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level. Managed team members job performance including counter sales Responsible for team member development. Education MBA : Business Administration , 2009 University of Phoenix - City , State Business Administration BS : Psychology , 2002 Florida State University - City , State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend | BUSINESS-DEVELOPMENT |
ASSOCIATE TEACHER Accomplishments Bachelor of Science in Management and Business The Marshall Award 2007 The Barbara Hume Memorial Award 2011 Coach's Award 2007 The Rev. B.W. "Pete" Woodward, Jr. Prize 2010 Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year Experience Company Name January 2014 to January 2015 Associate Teacher City , State aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead cocurricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys Company Name January 2012 to January 2014 Head Coach, Girls' Varsity Basketball City , State anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit studentathletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for studentathletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League AllRookie team Organized endoftheyear team dinner and individual awards Provided individual skill development program during the season and Postseason Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M Company Name January 2011 to January 2012 Student Assistant Coach, Men's Basketball City , State Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for nonconference and conference opponents M * anaged academic progress of studentathletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for studentathletes Coordinated community service activities between the studentathletes and local community Coached three AllLeague players and one AllRookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 1610 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations Education Skidmore College 2007 Bachelor of Science : Management and Business City , State , US Skidmore College, Saratoga Springs, NY, May 2011 Holderness School, Plymouth, NH, June 2007 Concordia University Master : Coaching and Athletic Administration City , State , US Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration Professional Affiliations University of Rochester Boys' Basketball Camp (League Commissioner) Skills Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award | TEACHER |
GC HEAD HOSTESS Summary To whom it may concern, my name is Grace Celsi and I would like to share a few of my work-centered skills all while maintaining prestigious grades. Some of my attributes I could bring to your company are as follows: Cheerful head hostess with 4 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests whilst accommodating everyone's needs in the workplace. I would consider myself an expert at prioritizing guest needs and stepping in to help all departments during busy hours. Being a responsible and friendly team member makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Being a motivated nanny brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills. With a background in taking a role as a sociable waitress, I'm skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Skills Service prioritization Guest service Table Bussing Effective customer upselling Computer skills Friendly, positive attitude Work ethic Reliable and trustworthy Team management Communication People skills Customer service Basic math High-volume dining Relationship management Child psychology knowledge First aid and CPR certified Analytical Experience Company Name | City , State Head Hostess 03/2018 - Current Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations. Answered customers' questions about hours, seating, current wait time and other information. Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Accommodated guests with children and special needs to promote comfortable dining experience. Company Name | City , State Apparel Team Lead 03/2019 - 10/2020 Recommended merchandise to customers based on needs and preferences. Observed customer behaviors to identify security threats and escalate concerns to supervisors. Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products. Helped customers sign up for loyalty programs and submitted completed paperwork. Used register system to ring up customer purchases, process payments and issue receipts. Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Company Name | City , State Waitress 01/2017 - 08/2020 Cleared table and bussed dishes to allow for quick setups. Stocked server areas with supplies before, during and after shifts. Maintained accuracy while handling payments, giving change and printing receipts to customers. Resolved customer concerns with friendly and knowledgeable service. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Developed strong and lasting resident relationships. Company Name | City , State Private Nanny 01/2016 - 01/2020 Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas. Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth. Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications. Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health. Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations. Education and Training Wayne County Community College District | City , State Some College (No Degree) Riverview Community High School | City , State High School Diploma Expected in 05/2022 Accomplishments Cheerleading captain from 2010-2018 Went on to coach little league cheerleading Was dual enrolled starting sophomore year in high school juggling college and high school courses On honor roll since kindergarten Student council president Most Valuable Player Award in marching band Youth pastor at my church Leads in drama performances Junior year was accepted into Wayne State's teacher education program Girls leadership club member Taught 5th grade robotics at Huntington Elementary School Certifications Certified in CPR | APPAREL |
ACCOUNTANT Summary Several years experience in providing information and creating software solutions for business
needs and efficiencies. Three plus years experience in varying accounting positions.
Work well independently and as part of a team.
Knowledgeable in use of MS Office products. Skills Excel spreadsheets Meticulous attention to detail Self-directed Results-oriented Professional and mature Strong problem solver Dedicated team player Understands grammar Experience 01/2009 to 02/2010 Accountant Company Name － City , State Prepared, amended and reviewed individual income tax returns. Assisted in individual tax planning and preparation of corporate income tax returns. 01/1993 to Current Data Processing Manager/Programmer Company Name － City , State The nation's largest independent corn and soybean seed company, focused on developing the world's best-
performing corn & soybean seed. Responsible for enhancements to software written in COBOL and CL on an IBM System i (AS/400,
iSeries, Power System). Assist management and other staff with information needs and questions. Design, develop, test and document modifications to Accounts Receivable, Orders, Inventory,
Growers, Billing, Miscellaneous Invoicing, General Ledger, Accounts Payable, Payroll, Bank
Reconciliation and Budgeting. Provide information to management through reports, queries, spreadsheets, maps, written documents
and verbally. Support and train employees in software changes. Schedule and monitor system backup; restore information when needed. Design and maintain resource and password security. Select Accomplishments:
Automate emailing of statements to account managers
Create maps for management
Automate creation of cash management spreadsheet
Automate end of year sales reporting
Transfer grower pricing information to Accounts Payable
File W-2s, state W-2 and SUTA reports electronically
Payroll direct deposit and 401k benefit
Add/increase/remove fields in the database (account number, product code)
Developed and modified software for various marketing/pricing programs
Converted software from S/36 environment to native (OCL to CL, 1985 COBOL standards)
Design, develop and test underlying database used in web portal created by consultants
Direct deposit of checks to a select group of vendors
Developed Bank Reconciliation and Financial Statement consolidation applications
Program interfaces between AS/400 & KRONOS (employee and hour information)
Enhancement to allow access to select information by outside account managers via dial-up
Reviewed/changed programs where necessary for the year 2000 (increase year from 2 to 4 digits)
Developed bill of lading application to interface with Inventory and Accounts Receivable. 01/1991 to 01/1992 Supervisor of Accounting Company Name － City , State A member-owned, not-for-profit electric cooperative serving farms, homes & businesses in northwest IA. Supervised the General Accounting system, including the preparation of timely and accurate financial
reports and the maintenance of the general ledger, subsidiary ledgers and related records in
accordance with GAAP and the REA system of accounting. Supervised the non-energy related Accounts Receivable, Accounts Payable, Payroll, Cash
Management and Work Order accounting systems work performed by three people. Responsible for employee training and performance evaluations within the department. 01/1991 Programmer Company Name － City , State Modified existing software written in COBOL on the IBM System/36 to price products according to the
client's specifications. Designed and programmed an Inventory system that interfaced with the existing invoicing system. 01/1981 to 01/1990 Programmer Company Name － City , State A software development company specializing in Pharmacy, Seed and Banking applications. Responsible for program development and modifications in COBOL (5 years) and BASIC (5 years). Hardware included System/36, AS/400 (36 environment), PC's, 5120, System/23 and System/34. Software experience included General Accounting, Seed Industry, Pharmacy, Banking and Trucking. Consulted with customers to determine special needsand modified software accordingly. Backup to the support department in providing installation, training and telephone assistance to
customers. Assisted the sales department with demonstrations and technical questions. Wrote software documentation. Designed Payroll tax calculation program to accommodate tax withholding for majority of states
Instrumental in design of Order Entry application. 01/1980 to 01/1981 Staff Accountant Company Name － City , State Bank with headquarters in Minneapolis, MN that later merged with Wells Fargo & Co. Responsible for the preparation of month-end financial statements, quarterly Call Reports and internal
reports. Balanced or monitored the balancing of all subsidiary ledgers to general ledger on a monthly basis. Reviewed income and expense accounts for proper classification. Wrote BASIC computer programs. Participated in the bank's business development program. Education and Training August 1980 Bachelor of Arts : Accounting Mathematics Computer Science University of Northern Iowa - Cedar Falls Accounting Mathematics Computer Science May 1980 Passed Certified Public Accountant exam, - State of Iowa certificate Skills accounting, General Accounting, accounting systems, Accounts Payable, Accounts Receivable, AS/400, Automate, Backup, Bank
Reconciliation, Bank Reconciliation, Banking, BASIC, Billing, Budgeting, business consulting, business development, Cash
Management, cash management, CL, COBOL, Hardware, Certified Public Accountant, client, database, train employees, employee training, Financial, financial
reports, financial statements, General Ledger, IBM, Inventory, Invoicing, KRONOS, marketing, access, Order Entry, Payroll, PC's, pricing, profit, program development, sales, sales reporting, software development, software documentation, spreadsheets, spreadsheet, tax, tax planning and preparation, tax returns, telephone, web portal, written, year 2000 | ACCOUNTANT |
CONSULTANT Summary An accomplished and results-driven MARKETING AND SALES MANAGER AND PROFESSIONAL with extensive experience in new business development, branding, customer relations, account and people management, training and development, and new, emerging, and traditional media. Leverages practical experience with strong communication skills, working well with all levels of an organization. Possesses a proven track record of turning underperforming business units into profit centers. A creative thinker and reliable producer who drives strategic initiatives from conceptualization through implementation. Highlights Business turnarounds B2B and B2C expertise Consistently executes against objectives Account management Supervisory management Excellent presentation skills Project management Analytical to ensure successful strategy Social media Nimble, highly creative and visionary capabilities Experience Consultant 09/2001 to Current Company Name City , State Founded company and earned profits quickly through cold-calling, client following bringing new ideas and new and emerging media into the mix (e.g. social media, online marketing campaigns). Handled coordination day-to-day company operations, people management, training, strategic planning, marketing strategy development, local, regional, and major account management, development and implementation of specialized marketing programs and strategies, budgeting, vendor procurement, and client relations. Stayed abreast of marketing and advertising trends. Negotiated media buying by saving clients money (e.g. saved one client over $200,000).and maximized clients' financial investment. Developed and implemented strong online strategies including social media mixed with traditional media for clients marketing efforts. Earned client loyalty and increased revenues by 213% Created award-winning websites, commercials, print designs and packaging. Developed series of national public service announcements garnering massive media attention. Additional Experience TIME WARNER CABLE MEDIA SALES, Chatsworth, California, Television Advertising Account Manager, 1998-2001. Hired for new position to expand local and regional business. Learned and executed television media advertising logistics from scratch. Transformed from zero billings to billings that exceeded the performance of all other representatives in less than one year. Generated all clients through cold-calling efforts and educating prospects of value and ease of television advertising. Oversaw production; worked with and managed producers and clients. Earned confidence of clients by defining strategies to ensure proper budget management, setting expectations as well as researching and collecting demographic information for ad campaigns. LOS ANGELES DAILY NEWS, Los Angeles, California, Advertising Account Manager , 1996-1998. Sold newspaper advertisements to local accounts through cold calling efforts. Tripled revenue of underperforming territory in first year. Promoted to second underperforming territory and quadrupled revenue in local business. Handled 40 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Participated in layout of ad copy, reviewing proofs with clients, and managing production, art staff, and training other sales reps. Planned advertising campaigns with clients. DAILY PILOT, Costa Mesa, California, Advertising Account Manager , 1992-1995. Sold newspaper advertisements to local and regional accounts through cold calling efforts. Increased billing by 619% in three months. Handled 30 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Convinced agencies of national advertisers to advertise in small, local newspaper. Recognized as consistent top performer and broke all sales records. Served as president of public speaking organization, and as ambassador for Costa Mesa Chamber of Commerce. SOUTH COUNTY NEWS, Mission Viejo, California, Account Executive , 1991-1992. Entrusted with growing challenging accounts after several months at company; turned into profit center. Created sections to sell and generated new revenue. Affiliations WOMEN IN CABLE TELECOMMUNICATIONS (WICT), Los Angeles, California, President , Southern California Chapter, 2003-2004. Managed 20 senior-level entertainment executives on the local chapter's Board of Directors by assigning and delegating responsibilities. Executed several events aligned with organization's mission statement, "Develop Women Leaders Who Transform Our Industry". Raised money for the chapter to host events for the 500 members. Developed comprehensive package of sponsorship opportunities; demonstrated great cost-savings to sponsors while securing funds to run chapter. Tripled membership, secured high-value creative sponsorships, and met and exceeded all objectives required by the National Association. Vice President , Southern California Chapter, 2003. Assisted president in running chapter and securing sponsorship dollars. Helped create and launch formal mentoring program, and served as formal mentor. Secured funds through sponsorships sold to large corporations including Disney, ABC, and Time Warner. Sponsorship Chair , Southern California Chapter, 1999-2000. Formalized structure for sponsorships, assigned teams to raise money, and secured funds for events. Education B.A : Marketing 1990 VANGUARD UNIVERSITY City , State Professional Development Public Speaking, Toastmasters, International The Networkers, Costa Mesa Chamber of Commerce Advertising, Vanguard University Publications Manire Speak , current ongoing blog. Women in Cable Telecommunications (WICT) , Multichannel News, 2004 University Public Perceptions , study commissioned by Vanguard University, 1990. Computer Skills Microsoft Office Excel, Word, PowerPoint; iWork Numbers, Pages, Keynote; QuickTime; QuickBooks; Tweet Adder; Adobe Readers; GoToMeeting; Join.Me; Preview; Skype | CONSULTANT |
BUSINESS DEVELOPMENT EXECUTIVE Summary Accomplished sales professional with 20 years of business development and account
management experience in both the private and public sector; healthcare, education and government. Adept at managing
intense demands of multiple existing customer accounts and cultivates strong customer
relationships. Highlights Negotiation Financial Analysis Detail Oriented Strategic account development Relationship selling Teamwork Accomplishments Selected to the Staples NAC Green Team. Successfully grew account base to 14 new customers. Generated $3.5 million in new business acquisition. Recipient of BDE All Star award. Closed $700,000 in furniture for customer's new corporate headquarters. Experience 08/2012 to Current Business Development Executive Company Name － State Experience in delivering profitable, multi-year national and corporate contracts to
companies with 400+ employees. Responsible for business-building and relationship-building expectations through
long selling cycles with unique accounts. Lead entire sales process, price negotiation, final contract terms and
implementation from inception to close of sale. Create and conduct unique marketing proposal presentations and RFP responses
for all Staples industry business solution categories; supplies, facilities, technology,
promotional, print, and furniture. Generate new sales opportunities through direct and telephone selling and emails. Leverage lead generation tools to increase profitability and product presence in the
marketplace. Developed new customer base consisting of 14 accounts averaging $250,000
dollars in office supplies a year. 07/2007 to 07/2012 Account Manager Company Name － State Responsible for customer acquisition, retention and expansion. Established relationships providing healthcare solutions that fit accounts goals,
objectives and GPO contract agreements. Administered all e-commerce training and development. 12/1991 to 12/1997 Account Executive Company Name － State Managed largest corporate accounts in seven states. Negotiated and executed marketing and advertising promotions. Met or exceeded all quotas throughout tenure and increased market share in
accounts. 11/1987 to 12/1991 Sales Representative Company Name － State Effectively communicated and coordinated execution of the planogram with store
management. Arranged items in favorable positions and areas of the store for optimal sales. Managed the purchasing process for the entire department. Education Bachelor of Science : Journalism and Mass Communications Kansas State University － City , State Public Relations and Marketing Skills Customer Relationship Management (CRM) software (Salesforce) Office 365 Healthcare: GPOs Government and Education: Consortiums | BUSINESS-DEVELOPMENT |
CONSULTANT Summary Media Planner and Media Buyer roles handled in the adverstising industry with a total work experience of 4+ years. Excellent knowledge in the Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), and Google Analytics. Excellent knowledge in Microsoft Excel, Powerpoint, Outlook, Project, and Visio. Have used the tools at work place and academic front prudently. Basic and working knowledge in SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked on operating systems like Windows 7, Windows Vista, Windows XP, and Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, and team player. Have a delightful and enlightening experience in working with top clients in FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, and training programs with seniors. Highest qualification is MBA in International Business with dual specialization in Marketing and Finance. Currently pursuing Masters in Management Information Systems in the US. Looking forward to switch industry from Marketing to Technological field focused on Database side preferebly. Highlights JAVA Web Technologies HTML, CSS Databases MYSQL Database Tools SQL Analytical and data Retrieving Tools Google Analytics, TAM, TGI, RAM, IRS Operating Systems Windows 7, Windows Vista, Windows XP, and Apple OS X. Accomplishments Project Title Hospital Database Management System Course Database Design and Implementation Problem Lack of Centralized Database System, paper records management and lack of communication between functional Department Solution To design a Hospital management system and build the database in SQL Summary The project was related to Relational Database System and after identifying the departments and hospital unit as a whole. At the designing stage ER and Schema was formulated and in the implementing stage database was built in the most popular RDBMS called MySQL. Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis and Design Problem The Company was working on an old legacy IBM mainframe system, which was costly ad inefficient. Solution Mainframe to distributed Environment Setup Summary new project proposed is to build an Accounts Receivable Application (ARA) which is distributed unlike the rigid and costly IBM Mainframe System. The Distributed ARA would be using the J2EE Platform, which is platform independent Java environment a Java platform for building, and implementing web based enterprise and application. Likewise, a disseminated framework will give Flexibility and scalability and cost efficiency. Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation for a Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units are not communicating effectively and hence the overall efficieny is falling down Solution ERP system to make the company integrated across functions Summary Regional electric utility company is planning to implement ERP systems into their organization to make it more robust and integrated. Methodology In each functional units of organization which is Marketing, HR, Finance, and supply chain, the organizational structure needs to be identified, funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly. Tools Suggested SAP S&D, MM, FI, and HR Modules. Experience 03/2014 to 07/2014 Consultant Company Name The company was an event management company focused in the sports and fitness field based out of Bangalore. Their main client was Google and my role was to plan the events and consult the company on Marketing related processes. Job Responsibilities Managing Clients event planning budget Design and Implement Event Plans Monitor and control Event plans Consult on Advertising and Marketing activities Manage Reports and presentations Send Weekly and monthly updates Attend Pitch Meetings and presentations. 04/2013 to 11/2013 Account Manager Company Name To manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan implemented. Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Regular Team Meetings and client meetings Generating MIS reports and weekly updates New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Group M Role Media Buyer. 12/2011 to 04/2013 Company Name To manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Investment profiling for media mix Responsible for first cut media plan Rates for planning Presenting new Media investment oppurtunities to the clients Finalising the Rates for the media plan and provide savings report to the client New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Mudra Role. 06/2010 to 12/2011 Media Planner To Manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan Job Responsibilities Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Generating MIS reports and weekly updates Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned. Education Degree MBA : International Business MIS Management Information Systems National University GPA: GPA: 10/4 International Business GPA: 10/4 MIS Management Information Systems GITAM University GPA: GPA: 6/4 GPA: 6/4 HOBBIES: Singing, Socializing, Working out , and Travelling Skills Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista | CONSULTANT |
SALES REPRESENTATIVE Summary Ambitious Yard Manager with more than 15 years of management experience in the Oil and Gas and Transportation Industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Highlights Inventory management Employee development and management Expense control Materials accountability Scheduling Customer service-oriented Safe driver Shipping and receiving Heavy industrial equipment Vendor management Superior negotiation skills Motivated self-starter Cost reduction Current CDL license Map reading and navigation skills Heavy hauling Experience May 2016 to July 2018 Company Name City , State Sales Representative Established new customer accounts. Delivered products to customers in timely manner. Efficiently addressed issues with customer accounts to ensure quick resolution. Updated database with customer and sales information. Completed documentation for product and service sales. Maintained productive relationships with existing customers through exceptional follow-up after sales. Informed management of special sales and service issues. Cold-called prospective customers to build relationship. Processed all sales transactions accurately and in a timely fashion. Guaranteed positive customer experiences and resolved all customer complaints. Confirmed that appropriate changes were made to resolve customers' problems. Built and maintained effective relationships with peers and upper management. Answered customers' questions and addressed problems and complaints in person and via phone. Trained new employees on company customer service policies and service level standards. Recommended and helped customers select merchandise based on their needs. Attended local, regional and national trade shows for product development training as defined by territory needs. Helped customers select products that best fit their personal needs. November 2015 to May 2016 Company Name City , State Truck Driver Maintained telephone and radio contact with supervisor to receive delivery instructions. Checked load accuracy and stability before each trip. Hooked and unhooked trailers from the tractor and converter dollies. Recorded expenses and maintained receipts. Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels. Submitted reports on the condition of the truck at the end of each trip. Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions. Picked up customer loads in a timely and accurate manner. Interacted with customers and vendors in a friendly and timely manner. Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges. Retained valid proof of insurance and registration in vehicle at all times. Conducted daily DOT pre-trip inspections according to a set checklist. June 2015 to November 2015 Company Name City , State Sales Representative Maintained productive relationships with existing customers through exceptional follow-up after sales. Established new customer accounts. Updated database with customer and sales information. Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service. Greeted store customers promptly and responded to questions with knowledgeable service. Generated high volume of referrals. Delivered products to customers in timely manner. Cross-sold additional products and services to purchasing customers. Delivered products to customers in timely manner. Delivered products to customers in timely manner. Cold-called prospective customers to build relationship. Built customer confidence by actively listening to their concerns and giving appropriate feedback. February 2015 to June 2015 Company Name City , State Sales, Internet Sales Led sales calls with team members to establish sales and customer retention goals.Grew number of customers by 100% in 5 months.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Maintained friendly and professional customer interactions.Identified prospective customers using lead generating methods and performing an average of 60 plus cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. July 2014 to August 2014 Company Name City , State Project Manager Dispatched, Assigned workloads, Assigned projects and tasks to employees based on their competencies, scheduled routes and job duties. Documented daily equipment inspections and submitted daily inspection forms to Manager. Coached and mentored Supervisors and Dispatchers. Reviewed and approved all truck repairs and Reviewed and approved all fuel reports. Bid on jobs, also handled customer orders. Also went over Drivers logs and DVR's and turned in to Manager. June 2006 to July 2014 Company Name City , State Yard Manager Select Energy Services - Cleburne, Texas Qualified competitive subcontractor bids prior to execution of contracts. Monitored the safety of all construction activities, making on- site personnel safety the top priority. Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Reviewed and approved billing invoices and expense reports. Coached and mentored all Supervisor and Dispatch members by offering constructive feedback and taking interest in their long-term career growth. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Assigned projects and tasks to employees based on their competencies and specialties. Assisted the project manager with bidding new jobs and projects. Reviewed and approved all payroll and fuel reports. Made and submitted all monthly allocation sheets. Documented daily equipment inspections and submitted daily inspection forms to Manager. June 2004 to June 2006 Company Name City , State Supervisor Reviewed and approved billing invoices and expense reports. Maintained account plans for top client accounts .Recruited and hired new drivers and operators .Documented daily equipment inspections and submitted daily inspection forms to Manager. Dispatched trucks, and met with Company Men to get invoices signed. June 2002 to June 2004 Company Name City , State Forklift and Loader Operator Maintained operator logs, forms and records in accordance with company policies and DOT Regulations. Operated equipment safely and efficiently at all times. Obtained proper signatures as required. Operated and maintained a forklift and loader in a safe and efficient manner .Executed daily pre-trip and post- trip inspections and documentation in compliance with DOT guidelines and company policies. June 2000 to June 2002 Company Name City , State Supervisor Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. July 1998 to June 2000 Company Name City , State Supervisor Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Processed shipment documents neatly and efficiently for each load. Obtained and maintained proper delivery authorization and pickup documentation. Interacted with customers and vendors in a friendly and timely manner. May 1997 to July 1998 Company Name City , State Trainer Processed shipment documents neatly and efficiently for each load. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist .Communicated the duties, compensation, benefits and working conditions to all potential candidates. Contacted all job applicants to inform them of their application process. Education 1981 Castleberry City , State , USA GED : General General Castleberry - River Oak, Texas, USA I also have Commercial Driver Training. Heavy
Equipment Operator Certificate. Forklift Operator Certificate. Operations and Quality
Management coursework. I also have a certificate for attending a Alcohol and Drug
Behavioral awareness class. As well as a CPR and First-Aid class. Skills benefits, billing, competitive, contracts, CPR, Client, delivery, Dependable, documentation, Drivers, Equipment Operator, expense reports, First Aid, First-Aid, forklift, forklifts, Forklift Operator, forms, inspection, communicator, payroll, peak, personnel, policies, Procedure development, Quality
Management, Relationship building, repairs, safety, selling, self-starter, strategic, Supervisor | SALES |
PEST CONTROL TECH Summary Seeking a position with a warehouse company, where I can use my experience as a Forklift Driver in order to maintain inventories in a good clean environment and to become an asset to your company. More than ten years experience. Experienced forklift operator able to receive cargo into packing area, report any overage, shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork. Experience working with lots of different materials. Ability to implement and perform pm's for planned maintenance programs. Excellent ability to use hand and power tools applicable to the trade. Ability to read, understand, and follow, safety procedures. Demonstrated ability to follow oral or written instructions. Able and capable of lifting 100lbs, can withstand extreme hot and cold conditions. Capable of prolonged physical effort, fast problem solver, ability to respect deadlines and to efficiently interrelate with other workers of the department. Highlights Shipping and receiving Safety-oriented Production scheduling Results-oriented Exceptional problem solver Manufacturing background Safety Orientation training Packing and scanning orders Multi-tasker Safety-conscious Customer-service focused Strong communication skills Natural leader Valid La driver's license Determined Basic math skills Lifts up to 100] pounds Accomplishments Used propane forklift to load trailer at warehouse. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Earned a perfect attendance record for 3 years in a row. Assembled product containers and crates. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Packed containers and re-pack damaged containers. Attended Flight School Education High School Diploma : BASICS 1998 St.Bernard High School , City , State Experience Company Name City , State Pest Control Tech 08/2014 to Current Maintained accurate stock records and schedules. Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Company Name City , State warehouse/shipping and receiving 09/2012 to 08/2014 Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Oversaw special orders and after-hours, urgent shipping jobs. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Company Name City , State Warehouse/Driver 07/2011 to 08/2012 Selected products for specific routes according to pick sheets. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Retained valid proof of insurance and registration in vehicle at all times. Maintained records required for compliance with state and federal regulations. Delivered customer orders to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. Company Name City , State Warehouse/Shipping and Receiving 08/2005 to 11/2011 Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Company Name City , State Driver/Helper 11/2004 to 08/2005 Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Company Name City , State A/O Aviation Ordanance 11/1998 to 05/2003 Effective decision-maker in high-pressure environments. Managed receipt, storage and issue of ammunition processes. Completed multiple fire prevention safety training. Practiced and followed all safety regulations and guidelines. Skills delivery, forklifts, inventory, ISO, weapons, organizing, pick, receiving, safety, Scanner, scanning, shipping | AVIATION |
CONSTRUCTION MANAGER II Summary Excellent supervisory and organizational skills with the ability to effectively handle multiple ongoing events and time critical projects. Flexible, fast-learner who adapts quickly to new situations and enjoys working in a team setting. Strong customer service abilities and accustomed to working with a broad spectrum of personalities. Skills Managing large crews Forklift and HAZMAT certified Safe job site set-up Power and hand tool operation Organized and detail-oriented Quality control Baseline schedules creation Blueprint fluency MS Office proficient Superb management skills Accomplishments Held a 96% success rate on assigned projects. Led the construction of a new 146 Wireless construction project. Trained and mentored over 23 construction workers, general laborers and apprentices. Experience Construction Manager II 09/2014 to 02/2015 Company Name City , State Mobile L700 builds out for T-Mobile Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and investigated Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the contract. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Tools used: LDO cam, Site handler, Ericsson portal, Excel. Construction manager 09/2013 to 09/2014 Company Name City , State AT&T RMR project, PMW Sprint / iDen project. Colorado, Wyoming, Montana assigned market of work. Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM with GC, scoping, and Red lining. Maintaining Milestone points in excel, daily conference calls, site visits. Educated general contractor personnel on the quality standards throughout the construction process. Reviewed and Tracked all Proposed Change Order Requests (PCOR). Submitted all project closeout documents in accordance with the milestone tracker for completion. Performed construction site pre-inspections and coordinated post-construction audits. Preforming LTE Sprint/UMTS upgrades. Tools used: Webase, Siterra, excel. Wireless Construction Manger 10/2012 to 09/2013 Company Name City , State Sprint Project. Supervisor: Proper BOM material ordered, reviewed drawings, red lined, as built, Daily site visits. Ensured crews had CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out. Accurately provided status information on site progress with construction manger. Performed construction site pre-inspections and coordinated post-construction audits. Manager: managing 86 sites, over seeing 2 Field supervisors, Building BOM for site, CD correct and given to GC, Change order reviewed and properly managed. Kept tracker for milestone performance as received by my supervisor, Performed site audits with A% E vendor. Reviewed resume for hire. Tracked all P.O request for approval or Deny. Fire Fighter 03/2010 to 11/2012 Company Name City , State Fire fighter / EMT. Duties would include, fire suppression, station maintenance, continued training, Extra duties would include the wild land team, Rescue team, continued certifications in high angle rescue, SWR, Body recover Certified Diver. Was an active member in the Hammond fire as well as the high country near Fort Collins. Owner - Property preservation 05/2006 to 11/2012 Company Name City , State After much consideration family relocated the business to Colorado shutting down the Oklahoma region. Processed work order for financial institutions in regard to property foreclosure. Secure and maintain property assigned through Financial institution. Managed several General contractors, took bids, site surveys. Book keeping, Spreadsheets, Ordering supplies,. Field Construction Foreman 04/2006 to 08/2009 Company Name City , State Operations with RF: Re Mods, Antenna swap outs, assembly/Erection of tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages. Microwave full dress out using elliptical coax lines, path alignment, close out packages. Anritsu sweeping. Foreman 08/1994 to 04/2006 Company Name City , State manage crews assembly, mounting, running of coax, swinging path for full microwave build outs. Managed a crew of 9 operations to include sight set up, full turnkey operations. RF: Assembly of mounts, antennas, tower, monopole, guide towers, self supports, rooftops. Running coax varied sizes, Rigging, grounding, sweeping, turning in closeouts. Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed to help company in relocating equipment. Inside shelter duties would include mounting racks, setting up batteries Pre walks, surveys Traveled U.S as well as outside the U.S to perform some of these services. Installation Technician 01/1993 to 08/1994 Company Name City , State Travel throughout Texas and Oklahoma to install twisted wire and fiber optic telephone and data cables in office buildings. Following wiring diagrams blueprints and ensures accuracy of cable and junction box layout. Testing all units to ensure a passing grade. Installation of A/V system, light mods, stage set ups. Education and Training Lubbock Christian University City , State Completed 20 semester hours of undergraduate course
work toward a Bachelors degree University of Maryland City , Germany Completed 10 semester hours of undergraduate course
work toward a Bachelors degree 1989 U.S. Department of Defense Heidelberg High School City , Germany Skills Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu, | CONSTRUCTION |
BUSINESS DEVELOPMENT REPRESENTATIVE Professional Summary Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications Computer proficient Reports generation and analysis Client Relations File/records maintenance Multi-Task Management Territory Sales Experience Purchase Order Processing Creative Problem Solving Experience Business Development Representative November 2014 to Current Company Name － City , State Identified prospective customers using lead generating methods and obtained leads through cold calls. Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits. Quoted prices for services outlined in brochure. Maintained friendly and professional customer interactions. Consistently met and exceeded divisional expectations for productivity and accuracy levels. Led sales calls with team members to establish sales and customer retention goals. Generated new accounts by implementing effective networking strategies. Assisted with budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered weekly performance updates and monthly business reviews. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Researched economic processing factors to determine the best process and sales strategies. Administrative Clerk September 2012 to November 2014 Company Name － City , State Seven years of office experience. Ensured that team member responsibilities were defined and understood. Established and maintained effective communication system. Planned travel arrangements for executives and staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Posted open positions on company and social media websites. Processed all new hire paperwork while maintaining employee confidentiality. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and processed purchase orders for day to day purchases. Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck. Reconciled credit card expenses for 10-15 employees. Monitored equipment rentals to ensure proper invoicing practices. Registrar October 2009 to September 2012 Company Name － City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Organized and maintained file system, and files correspondence and other records. Coordinated all educational department functions for team of six. Coordinated meetings with education staff and served as main liaison between registration process throughout graduation. Updated student records and information on a daily basis. Created databases and spreadsheets to improve student registration processes and reporting accuracy. Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, students and employers. Directly supported Executive Director in managing operation work flow. Communicated with students via phone, email and in person to update them on educational status. Helped coordinate admission processes and prepared student records and agreement packets for regular audits. Handled and processed confidential student information. Admitting Specialist-ER Registration March 2008 to October 2009 Company Name － City , State Maintained a state of readiness and alertness for all incoming patients. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Verified that information in the computer system was up-to-date and accurate. Recorded and filed patient data and medical records. Eliminated duplicated records by sending necessary information to the medical records department. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed. Confirmed patient information, collected copays and verified insurance. Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures. Completed registration quickly and cordially for all new patients. Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner. Education High School Diploma : 2006 Taft High School － City , State Some coursework completed Del Mar College － City , State Accomplishments Employee of the Year 2010 at South Texas Vocational Technical Institute Promoted to Registrar after 1 year of employment at STVT. Promoted to Business Development Representative after 18 months of employment at GIS. Successfully planned and executed meetings, lunches and special events for groups of 30+ employees. Received merit raises for strong attention to detail, exemplary customer service and team-player attitude. Skills Microsoft Software: Word, Excel, Outlook, PowerPoint People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills Language: Intermediate level Spanish speaker | BUSINESS-DEVELOPMENT |
CONSULTANT Skills Assessment Project Management - Consult with clients to gain detailed information used to develop comprehensive project plans and tasks. Process Improvements - The ability to devise and implement processes, procedures, systems and internal controls to strengthen operations and enhance customer satisfaction. Professional Training and Development - Extensive knowledge of electronic health care software and its clinical functionality as it relates to clinic workflow including documentation, orders and medications. Experience 01/2014 to Current CONSULTANT Company Name － City , State Currently contracted by Community Health Systems (CHS) of Franklin, TN to work with the
training manager and coordinator to manage training issues and risks associated with projects,
using standard tools and processes. Collaborate with the CHS project team to populate and establish training environments for
training activities. Apply principles of adult learning theory, group dynamics, group facilitation,
needs analysis, program design and evaluation and change management into day-to-day practice
and program offerings. Provide WebEx sessions as well as on-site training classes where necessary. Ensure training sessions are consistent with regulatory and clinical workflows. Work with organizations to solve issues, create value, maximize growth and improve business
performance. Assist with follow up evaluations for recommendations on improving usage of the software
systems in the various clinics and specialties. Advise clients on how to use information technology to meet their business objectives and
overcome problems. Provide strategic guidance regarding technology, IT infrastructures and enabling major business
processes through enhancements to IT. 01/2006 to 01/2014 PROJECT MANAGER Company Name － City , State Provided strategic management and operational oversight of support teams consisting of 6 direct
reports and 55 technicians on Output Device Service & Support, including budget control;
production timetable, status reporting, client/project team coordination; and quality assurance. Designed and deployed several highly successful projects from the ground up managing all
aspects of the projects including customer support, client services, operations and quality
assurance. Ensured monthly Service Level Agreements were met. Worked to monitor, track and report progress against a project plan to Senior Management. Accomplished project fielding and deployment on time and within budget. Was responsible for comprehensive planning of systems fielding, deployment tasks and
budget. Created policies and procedures that incorporate day to day activities for all Output
Device Technicians throughout the Army Corp of Engineers. Asset Manager and Configuration Item owner of over 12,000 output devices. Led dedicated and non-dedicated resources to accomplish project fielding/deployment phase. Promoted teamwork and cooperation to achieve objectives. Interacted with Internal/External
Senior Management Client side and Organization Side. Conducted weekly Integrated Project Team meetings with Output Device Technicians & Support
Team on Asset Management, Configuration Management Database Processes & Procedures. 01/1999 to 01/2006 PROJECT LEAD Company Name － City , State Provided technical support for Central office as well as all site offices, which included Windows
2000/XP, Windows 2000/2003 server operating systems. Served as Project Manager for 18-month private branch exchange (PBX) to voice over internet
protocol (VoIP) conversion project. Served as the single point of contact for all data and network and communication design
development, installation, documentation and problem resolution. Completed maintenance, troubleshooting and documentation of network architectures including:
Cisco Switches, Routers, Virtual Private Networks (VPNs) and firewalls. Monitored and administered print, file application and email servers. Implemented and
maintained network security and policy. Education and Training August 2003 Master of Science : Management Florida Institute of Technology － City , State Management May 1992 Bachelor of Science : Computer and Information Sciences Alabama A&M University － State Computer and Information Sciences Skills Army, Asset Management, budget, business
processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows
2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design and evaluation, progress, Project Management, project plans, quality assurance, quality
assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow | CONSULTANT |
GENERAL MANAGER/FITNESS DIRECTOR Executive Profile Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development. I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic. Professional Experience General Manager/Fitness Director December 2013 to Current Company Name － City , State Manages and supervise approximately 30 Fitness Club employees. Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program. Performs assessments and offers recommendations for a healthier lifestyle. Encourages members to maintain a regular exercise program. Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness. Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment. Enhances, mentors and develops conducive personal training and group fitness programs. Coordinates fitness center repairs and maintenance. Assist in the lease/purchase agreement of new equipment for the facility. Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events. Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs. Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing. Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions. Performs various other duties and assignments as necessary or required. Assistant Manager Educator lululemon athletica October 2012 to December 2014 Company Name － City , State Present on the retail floor, as Floor Manager and Educator, for 75% of working hours. Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta. Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education. Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences. Hands-on roll in the development and a coach to Educators & Key Leaders. Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values. General Manager June 2007 to October 2012 Company Name － City , State Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences. Provided guidance, training and motivation to staff. Conducted regular staff meetings. Monitored and evaluated work performance of all personnel. Created and maintained positive work environment within the facility. Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals. Prepared and provided accurate financial information to the corporate office and university in a timely manner. Solicits prospective corporate and individual members to add to the current membership base of over 1500. Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies. Conducted regular, creative sales activities. Encouraged members to maintain a regular exercise program. Assists, instructs and motivates members. Provided knowledge, training principles, and basic information relating to fitness. Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment. Approved all health club related bills received: forwarded approved documents to corporate in a timely manner. Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists). Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner. Maintained cleanliness, operation and safety of club facilities and equipment. Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards. Performed various other duties and assignments as necessary or required. Fitness Coordinator March 2006 to June 2007 Company Name － City , State Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys. Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings. Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges. Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors. Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns. Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations. Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes. Assists with daily administrative duties, clean and check equipment for any issues and/or problems. Owner/Instructor March 2004 to May 2005 Company Name － City , State Owned and operated aerobic studio which offered 8 to 10 fitness classes daily. Conducted the scheduled classes and managed a staff of 5 certified instructors. Responsible for the general maintenance and repairs of the business and equipment. Fully responsible for all physical and financial aspects of the studio. Attended community, city council and business owners meetings on a monthly basis. Responsible for the entire studio's advertising and marketing. Managed an annual budget of $45K. Wellness Director & Aerobic Coordinator July 2001 to February 2004 Company Name － City , State Managed and supervised the Wellness Department which consisted of approximately 30 employees. Managed 30 group fitness classes and over 25 fitness assessment appointments. Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations. Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving. Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development. Coordinated fitness center repairs and maintenance. Assisted in the lease/purchase agreement of new equipment for the facility. Participated in monthly staff and cabinet meetings. Actively motivated staff through positive team building activities and attitude. Lead and developed a member response team through adhering to member suggestions and member appreciation events. Receive Character Development Award - 2002. Corporate Fitness Manager/Director February 1999 to February 2007 Company Name － City , State Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities. Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors. Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables. Prepares audit material for annual workers compensation and liability insurance estimates. Responsible for the company recruiting, advertising, and marketing. Club Manager/Fitness Coordinator September 1997 to February 1999 Company Name － City , State Established and maintained member relations from sales to member services. Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members. Responsible for club appearance and maintenance. Processed daily sales log calculations and bi-weekly payrolls. Education BS : Holistic Nutrition , 2010 Clayton College of Natural Health Holistic Nutrition Accounting & Management Human Resources , 1992 California State University Accounting & Management Human Resources Skills Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access,
SKILLS Internet Explorer and social media | FITNESS |
CONSUMER ADVOCATE Summary To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development. Skills Results-oriented Client-focused Quick learner Computer proficient File/records maintenance Training and development File/records maintenance Microsoft Office Experience 09/2016 to Current Consumer Advocate Company Name － City , State Assist consumers in signing up for health coverage through multiple health insurance companies. Assist consumers with accessing their accounts and answering questions regarding their enrollments. Assist consumers with changes to their account and assist in resolving any payment issues with their account. 06/2016 to 09/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 09/2014 to 06/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 05/2012 to 09/2014 Administrative Assistant Commercial / Personal Lines CSR Company Name － City , State Answered phones, greet clients. Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients. Created client data spreadsheets using Microsoft Excel. Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance. 12/2007 to 05/2012 Field Representative Company Name － City , State Inspected and photographed commercial and residential properties for major Insurance companies. Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk. Ensured that the insurance risks were acceptable and properly insured. Worked from a home based office, submitting data and reports on a daily basis. Used CAD to estimate accurate square footage and floor plan lay outs. Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections. Achieved 96% and above accuracy rate on submitted reports. 05/2006 to 03/2007 Personal Lines Customer Service Representative Company Name － City , State Assisted agents with quoting and issuing new personal lines policies in all markets. Provided customer insurance assistance over the phone and in person to personal lines clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 03/2005 to 05/2006 Personal Lines Inside Sales Agent Company Name － City , State Quoted and issue personal lines policies in all markets. Provided customer assistance over the phone and in person to personal lines clients and VIP clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 09/1999 to 03/2005 Underwriting Supervisor Company Name － City , State Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives. Conducted individual development sessions to evaluate performance, determine trends and training issues. Assisted associates in establishing career goals and achievements. Established team contest and other motivating events. Effectively supported both California and Nevada underwriters. Monitored productivity and accuracy of account servicing and maintenance. 09/1992 to 09/1999 Customer Service Team Lead Company Name － City , State Oversaw the processing of member transactions by the Customer Service Associates. Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service. Provided assistance to supervision with team daily reports, team meetings, and other assigned duties. Provided feedback to supervision on associate's performance. Effectively handled member complaints and escalations to satisfaction. Provided assistance to supervision in managing the service level by taking inbound calls when warranted. Performed all the duties of a customer service associate. 04/1988 to 09/1992 Travel Sales Associate Company Name － City , State Responsible for travel sales to new and existing clients. Met or exceeded all goals and objectives. Education and Training Certificate and licensed in California Property and Casualty Insurance. Insurance Educational Association － City , State Certificate in Travel and Tourism Travel and Tourism Institute － City , State Skills Client Relations Multi-task management Computer Proficient, including Microsoft Office. Project management Creative problem solving Customer needs assessment Customer satisfaction Customer service Reports creation Associate supervision Clerical skills | ADVOCATE |
LOGISTICS TECHNICIAN Professional Summary Driven, compassionate and all-round health care professional with over 5 year practical experience in different paced environment including supply chain management, pharmaceutical and research analysis. Accountable, motivated and responsible with a strong focus on dynamic health care delivery that works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology and Metabolism. Proven patience and self-discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training Experience Logistics Technician December 2009 to October 2013 Company Name － City , State Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment Computed requirement, determined allowance, and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies. Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities. Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station (RPS) and remote terminal hardware under the Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 to October 2009 Company Name － City , State Actively involved in customer satisfaction services * Analyzed company activities and data to properly assess risk management and improve services. Led branch in customer services and insurance package sale. Laboratory/Research Assistant August 2006 to October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house and field experiments; * Conducted sampling with guidance from Research Associate/Manager; * Maintained a sterile work environment in preparation for and during laboratory work; * Ensured proper organization of isolates in cold storage and work areas; * Conducted other assignment as assigned by supervisors. Carried out microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; * Ensured proper sampling labeling, organization of work area; * Kept proper records and ensure proper data entry into field and laboratory books. Intern February 2006 to July 2006 Company Name － City Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance *and engaged in practical laboratory analysis of several company production to test for 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects. Education Public Health (Mental Health) , 2014 National University － City , State , United States Public Health (Mental Health) Study focused on Community and Public Health, Health and Human Services, Health
Service policy, Global Health, Environmental Health, Psychosocial epidemiology,
Epidemiology and Biostatistics. Bachelor of Science : Healthcare Management , 2013 Park University － City , State , United States Healthcare Management Study focused on principles of accounting, Economics, Financial management, Human resource management, principles of management, organizational behavior, Business law, principles of marketing, Legal issues of health care and Quantitative research methods. Associate of Arts : 2009 Air University － City , State , United States Logistics
Study focused on supply management, material storage and distribution, logistics automated systems, logistics maintenance system, and stock control Bachelor of Science : 2008 Ladoke Akintola University － State , Nigeria Applied Biology (Microbiology)
Study focused on Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP)
SQL 2000 Database Administrator
SAP Business Object
Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view | AGRICULTURE |
CONCIERGE/DOORMAN Summary Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills. Skills Friendly & Informative with residents, guests, and staff. Quick to respond. Strong sense of accountability. Achieves business and individual developmental goals. Able to handle medical emergencies & technical problems in a calm and professional manner. Commitment in outstanding customer service. Very flexible work ethic. Experience 11/2014 to Current Concierge/Doorman Company Name － City , State Provided professional and consistent concierge service to residents, visitors and contractors. Respond to email communications, answer inquiries and offer suggestions. Efficiently handle large call volume inquiries from tenants/guests. Assist with administrative duties such as light copying & fax requests and other requests as needed. Provide updated information for local restaurants, special events, transportation etc. Monitor lobby traffic and alerting residents of deliveries and arriving guests. Provide all other job duties as requested by administrative/management staff. Record and deliver messages to residents, management, leasing, and relieving concierge. Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled. Activate or deactivate remotes or keys for guests checking in and checking out. 12/2007 to 11/2013 Aviation Ordnanceman Company Name － State Handle and service weapons and ammunition carried on Navy aircraft. Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems. Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets. Service bomb, missile and rocket releasing and launching devices, and service aircraft guns. Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities. 01/2005 to 11/2007 Office Assistant Company Name － City , State Perform receptionist duties when needed. Maintain trusting relationships with suppliers, customers and colleagues. Sort and distribute mail in a timely manner. Resolve office-related malfunctions and respond to requests or issues. Create and update records ensuring accuracy and validity of information. Education and Training Sep 1999 High School Diploma : International Business Jacqueline Kennedy Onassis － City , State International Business Skills administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist | AVIATION |
Christopher Townes Summary Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware and Software Installation Technical Support Hardware Updates Hardware and Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City , State Company Name / Feb 2015 to Feb 2021 Created new accounts, reset passwords and configured access to servers and file management software for users. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries. Maintained records, logs and lifecycle documentation of work requests. Mentored other technologists and support professionals to provide professional development and skill enhancement. Increased overall company performance through improved IT uptime and cost reductions. Coordinated ongoing performance assurance for software applications and automated performance test scripts. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Tested performance, functionality and security of network systems, individual workstations and peripheral devices. Devised automation, backup and recovery protocols to preserve and safeguard data. Maintained and controlled server room, wireless network, and server infrastructure. Led working groups to develop mitigation strategies and prepare standard operating procedures. Assessed customer bug reports and enhancement requests and prioritized development to streamline response. Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers. Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects. Authored and distributed training manuals for handheld computers and devices used by staff. Provided onsite IT and AV technical support for 4000 staff members. Developed online documentation for common processes for both support staff and end-users. Kept hardware and software systems current with latest patches and current licenses. Directed account management and customer training on company technical software and tools for new accounts and new users. Computer Repair Technician City , State Company Name / Jun 2016 to Feb 2017 Checked in computers and performed diagnostics for repair. Updated or installed software for customers to ensure computer efficiency. Backed up data each evening, helping alleviate lost information following malware incident. Identified hardware issues caused by component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed and performance. Supported employees with advanced troubleshooting on helpdesk tickets. Built and repaired Lenovo computers according to schedule. Configured computers to network drivers and connected to printers and other peripheral equipment. Installed appropriate security patches to eliminate security vulnerabilities. Updated software versions with patches and new installations to close security loopholes and protect users. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Removed malware and viruses from laptops and desktop systems using specialized software. Observed system functioning and entered commands to test different areas of operations. Disassembled computer systems to troubleshoot and resolve hardware issues. Correctional Officer City , State Company Name / Mar 2014 to Dec 2014 Detected potential threats and quickly defused conflicts. Conducted internal security checks to ascertain inmate safety. Maintained clear and open communications with all facility areas to support efficient and safe operations. Supervised inmates during day-to-day activities. Maintained correct physical head count at all times. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Observed and directed inmates during recreation, visits, telephone and shower time. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates. Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings. Maintained records and logs of man hours, materials and equipment used. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict. Promoted rehabilitation of offenders and maintained safety of staff and residents. Received property from incoming inmates, provided receipts and inspected items for contraband. Supervised activities of adolescents in residential setting. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Instructed inmates on work detail and oversaw work-site transportation. Maintained appropriate control, security and well-being over those detained. Maintained communications with staff and inmate body to maintain safe, effective prison environment. Applied non-violent response tools and physical restraint during problematic situations. Inspected cells and conducted random searches of common areas. Assisted in restraining violent and unruly inmates. Maintained daily logs of shift activity. Transported inmates to and from work sites with optimal security procedures. Education and Training Some College (No Degree) University Of Advancing Technology City , State | INFORMATION-TECHNOLOGY |
SENIOR ACCOUNTANT Summary Senior Accounting Professional with extensive experience in various areas of accounting and finance. Visionary with strategic analytical skills. Practical, articulate and creative with proven ability to positively impact an organization's financial health. Proven ability to resolve conflict, improve processes, and is Lean Six Sigma certified. An expert negotiator with a continuous focus on ROI. Able to consistently meet challenges in a demanding work environment to achieve and exceed organizational goals.Results-orientated in a deadline-driven environment. Performance improvement and excellent vendor relations and customer service skills. Conceptual and exceptional multitasking abilities. Expertise includes: Highlights Cost control Month-end reconciliation and analysis Budgeting and forecasting Financial statements reporting Analytical and critical thinker Self-starter Superior research and investigation aptitude Internal and external auditing Experience 11/2009 - 01/2016 Company Name - City , State Senior Accountant One of the largest national providers of emergency and hospital medicine contract management services with an annual revenue of $350 million. HPP serves and supports hospital clients in more than 20 states and physicians across the country. Managed Subsidy Revenue and A/R process associated with over 70 contracts totaling $53 million in revenue. The process involved monthly closings, preparation of journal entries, accounts reconciliations and analysis. Preparation of monthly invoices, audit lead- schedules, budgeting and forecasting revenue, collections and expense control activities. Accruals, contract reviews. Quality measure benchmarks. Awarded employee of the quarter for reducing Company's outstanding A/R by 70% in 30 days. Increased Revenue by 20% by implementing an in-depth auditing process which maximized revenue recognition. Prevented negative impact on the bottom line by negotiating payment plans and settlements with clients who were experiencing financial difficulties minimizing risk exposure. Analyzed, identified and resolved issues affecting revenue. Coordinated and communicated with internal departments to ensure their understanding of revenue streams keeping revenue on target. Increased revenue significantly by recognizing established performance metrics that exceeded organizations expectations, improving the overall bottom line. Conducted monthly meetings with Executives and Legal to ensure accurate revenue recognition compliance, discussed fluctuations and made appropriate suggestions minimizing risk. Developed action plan for Divisional Presidents by creating a detailed report for implementation, to improve performance metrics Increased monthly cash flow generating financial savings by building relationships with clients gaining ongoing trust and credibility at all levels. Streamlined billing activities improving efficiency in the A/R process resulting in less outstanding account balances and less bad debt write-offs leading to significant financial gain. 02/2006 - 11/2009 Company Name - City , State Senior Accountant A health care organization with an annual revenue of over $5 million specializing in drug and alcohol rehabilitation with a primary focus on substance abuse. 01/2006 - 01/2009 Company Name - City , State Senior Accountant A health care organization that operated a contract with the State of Florida Department of Juvenile Justice to provide psychiatric and other behavioral health services principally to at-risk troubled female youth. Maintained the day-to-day financial activities of the Company including payroll, accounts receivable, Accounts payable, month end closings. Financial statements reconciliations. Preparation of financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of the facility. Worked in collaboration with the corporate office to ensure accuracy and integrity of financial information. Earned reputation for positive work ethic, dedication, and flexibility; retained throughout organizational restructure consisting of twmergers/ acquisitions within a ten month period. Directed team and played a key role in pre-acquisition due diligence/assessment effort that was crucial to successful merger. Played significant role in developing company-wide consolidation plan to reduce operating expenses. 01/2001 - 01/2006 Company Name - City , State Controller Prepared financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis. Cost containment and cash management of Facility. Compiled periodic financial reporting packages. External audits to ensure regulatory compliance and operational efficiency/accuracy. Worked in collaboration with CFO to ensure accuracy and integrity of financial information. Merger-due diligence. Supervised A/R team of 3. Managed and maintained all HR records. licensing of facility, scheduled and conducted new hire orientation and employee training sessions. Ensured compliance of the HR function to federal and state laws and regulations, guaranteed WORKPLACE SAFETY STANDARDS ARE MET AND MAINTAINED, assured employee adherence to all policies and procedures managed employee rEWARDS, AND RECOGNITION PROGRAMS handled employee relations matters with tact and sensitivity. Part of successful corporate acquisition transition to Horizon Health. Increased company's bottom line and significantly reduced supply cost by reducing the number of vendors and negotiated a lower cost for products. Saved company $20,000 in the first year by reducing outside collection agencies fees by keeping function in-house. Reduced unearned employee compensation by implementing and maintaining automated timekeeping system that recorded daily attendances absences & vacation records. Improved efficiency by implementing and training employees on new timekeeping system, which resulted in better time management and reduction of payroll errors and processing time. Implemented on- site training for employees which decreased absenteeism and turnovers, and saved the organization significant training and travel cost. Strengthened employee/manager relationships increasing productivity by 20%. Reconstructed and organized HR department into an effectively functioning unit. Education MERCY COLLEGE City , State Bachelor of Science : Accounting Accounting Skills Microsoft Word/Excel Great Plains Dynamics BI360 (BusinessIntelligence Tool) Keane Care | ACCOUNTANT |
SALES & SERVICE ASSOCIATE Summary To secure an accounting position with an organization that will utilize my strong educational background and professional experience, while providing stability and opportunity for growth. YDriven and self-motivated Investment Banker with stellar sales ability and remarkable creativity.ears of extensive accounting experience Success in addressing clients' concerns Detail-oriented, efficient and organized with extensive experience in accounting systems Manages accounts payable, accounts receivable and assist in the preparation of financial statements Transactional operations experience, with a strong background in wire transfers and ACH processing Possess strong analytical and problem solving skills, with the ability to make a decision Excellent written and verbal communication skills Trustworthy, discreet and ethical Complete projects on time and able to handle multi-tasking Proficient with Microsoft office package MAS 90, 200 and Peachtree Accounting software, Banking, Finance and Administrative systems Qualified and resourceful financial professional with diverse expertise in private, government and corporate investment. Highlights Advanced accounting background Financial forecasting Risk management expertise Financial analysis Industrial coverage knowledge Industrial coverage knowledge Industrial coverage knowledge Application of GAAP regulations Expert in MS Office Suite Accomplishments Exceeded sales objectives in 2014 Achieved top five percentile in monthly sales in December 2014 Received “Employee of the year” Award for asset gathering. Experience Sales & Service Associate 10/2012 to Current Company Name City , State Perform bank product cross sale which involved; CD, money market, IRA, debit card, new accounts, merchant services, and referring to investment banker for stocks & bonds Perform opening and closing accounts Handle large currency and deal with all clients' inquiries about personal and commercial accounts Responsible for receivable, records, safe box, and distribute cash and cash items such as ATM cards, cashiers' check, money orders, and other negotiable instrument received at the banking center Perform wire transfers, process stop payments, ATM card exceptions Process deposits and loan payments Prepare Federal Reserve invoice for shipments and cash receivables Monitor customer Accounts with the company guide lines Accurate mortgage loan documentation and review of the records Prepared cash settlement daily for the banking center and branch ATM Responsible for investigating bad checks and returned checks Handle customer service inquires via telephone & writing correspondence according to the banks police and procedure. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. 01/2011 to 02/2012 Company Name City , State Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. Delivered informational sales presentations to potential investors to build symbiotic client relationships. MaintainedResearched banking guidelines and statutory requirements to stay updated on new laws and applications. a 80% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations. Administrator -AP/AR Specialist 04/2008 to 12/2010 Company Name Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.Developed solid estate and tax code knowledge base through continued research and training.Achieved proper compliance and accurate executive level reporting.e companies Performed both Accounts Receivable and Accounts Payable functions Utilized MAS 90, 200, Peachtree accounting, and MS Office software programs Provide weekly and monthly projections of Accounts Receivable to the accounting manager Preformed advertising to promote a business, product, and service Managed the reconciliation of the company POS system and coordinate a daily deposit Performed monthly inventory adjustment report and gross profit report Responsible for Monthly, Quarterly and Yearly tax preparations and filings Extensive verbal & written communication with all the medical agencies including Medicaid & Medicare Functions including composing, signing and releasing routine but somewhat complex correspondence Effectively followed up to resolve problems in timely manner Card Accounting and E-Commerce. 11/2001 to 08/2003 Company Name City , State Achieved proper compliance and accurate executive level reporting.Created release and project plans and established stakeholder expectations.sion accountants to ensure validity and accuracy of data. Prepared Bank reconciliation daily Worked with the internal online cash load which was imported every morning for all Bankof America ATMs in the United States Responsible for remotely located Bank of America ATMs in different parts of U.S. for accurate settlement Supervised and audited vendors for the entire cash load that was done by third party security companies Skilled at negotiating and investigating ATM settlement discrepancy Prepared advanced and confidential correspondence Managed online banking functions Maintained existing automated reference files used to process financial data through the accounting system Updated, maintained, and reported Charts of Account and Vendor list. Education AAS : Finance May 2001 DeKalb College City , State GPA: Dean's list Finance Dean's listCoursework in Finance and Business Administration Computerized Accounting Specialist training Bachelor of Science : Finance 2016 University of Maryland University College City , State Mid-Market Investment Banking course Associate of Applied Science : Finance 2001 Georgia Piedmont Technical College City , State , Dekalb GPA: GPA: 3.8 GPA: 3.8 Skills Accounting, E-Commerce, financial, financial statements, funds, gross profit, Insurance, inventory, market, MAS 90, Medical Billing, money, MS Office, negotiating, Peachtree accounting, police, POS, Coding, quick, supervisor, tax, telephone, written communicationAccounts Payable, Accounts Receivable, advertising, ATM, Bank reconciliation, banking, bonds, CD, Charts, closing, clients, customer service, debit, documentation, | BANKING |
SUBSTITUTE TEACHER Summary Seeking an Administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company, which will require me to apply my knowledge to assist the company in the accomplishment of its goals and develop excellent work environment. Extensive background in HR generalist affairs, including experience in recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation Highly knowledgeable in HR policies development and legal compliance Ability to balance the books and handle finances in a responsible manner Effectively developed team building programs, including writing personal manuals, corporate policies, job descriptions and management reports Bilingual: Fluent in Spanish and English Experience Substitute Teacher December 2014 to May 2015 Company Name － City , State Prepare classwork based on lesson plans established by the primary teacher. Demonstrate versatility in methods of instruction by understanding the lesson development plan. Demonstrate and understanding of adopting school cultural practices by observing teachers and adapting quickly to work environment. Ability to manage time with teachers and students within the adopting school schedule. Frequently substituted teachers for ESL/ESOL, Spanish (elementary level) and special education classes. Managed to be selected as a paraprofessional for students with special needs. Genesis tcm corp., orlando, fl. Human Resources Manager January 2014 to July 2014 Prepared and handled assignments for employees by establishing and conducting orientation and training program. Maintained work structure by updating job requirements and job descriptions for all positions. Created and updated comprehensive employee recruiting strategies to supplement staffing and attract talented candidates. Audited workplace; ensured employee and management policies and procedures were followed. Controlling cost and ensuring that they do not exceed budgets. Updated key human resources metrics, including turnover and termination, using reporting tools on the HRMS database. Store Manager December 2010 to July 2014 Company Name － City , State Managed and administered the entire store which included Human Resources, payroll, budget and planning. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans, FMLA, FSA, PTO, HIPAA and Work Compensation benefits. Responsible for interviewing new employees and facilitated new hire orientation. Direct personnel, training and labor relations activities. Identifying vacancies, post open job; screen and match applicant with open positions, background and reference checks. Providing leadership, management, coaching, monitoring a direction to the employees to achieve targets. Maintaining the personal file of the employees updated and keeps tracking of record attendance. Responding to letters, emails and general correspondence. Providing clerical and administrative support to staff of the Human Resources department. Handling employee's full and final settlement, exit interviews process. Responsible for preparing and developing Loss Prevention meetings. special assignments Xthepanie the club & restaurant, san juan, pr. General Manager and Partner May 2002 to January 2004 Responsible for daily operation and restructuring of tasks throughout the day. Assisting with day-to-day HR related questions. Provided leadership, direction and new strategies process to staff through hands on operational management. Recruited, hired, trained and retained high quality select employees. Developed new strategies to control inventory and reduce inventory shortages. Planned special events and parties in accordance to the company policies and the client's needs. Coordinated meeting with new clients and vendors to ensure that the daily tasks are on schedule. Managed and set operating budget, followed-up on daily operating numbers. Education The Real Estate Institute (TREI) － City , State Sales Associate FREC 1 Pre- Licensing, Sep 8, 2015 B.B.A : Management , May 2014 University of Turabo (UT) SUAGM － City , State Management B.A : Journalism , May 2003 Universidad Del Sagrado Corazón (USC) － City , State Journalism Type Personal Name
Type Personal Name Skills administrative support, benefits, budget and planning, budgets, budget, clerical, coaching, client, clients, database, direction, special events, FSA, Human Resources, HR, instruction, inventory, labor relations, leadership, lesson plans, letters, Loss Prevention, meetings, payroll, personnel, policies, pr, quality, recruiting, reporting, Sales, san, Spanish, staffing, teacher, Type | APPAREL |
DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional with a tangible track record of consistently delivering exceptional financial modeling and analytic support. Proved success of managing day-to-day business activities of financial analytic systems and teams, supporting M&A activity, managing large-scale projects, developing, implementing and auditing business process flows, and ensuring the accurate disclosure of financial facts. Experienced leader, working across the organization to create compelling analysis with the goal of influencing improved business performance. Highlights Financial system assessment and implementation Business process improvement Buy & sell side due diligence In-depth knowledge of SAP Purchase accounting Analytical support Forecasting and planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member of the Sell side team, responsible for the Financial Analytic modeling and support of the Confidential Information Memorandum, Financial Model and Due Diligence process resulting in a $2.3 Billion sale of IMG to WME and Silver Lake Partners completed May 2014 Developed documentation and analytics for the European Union, Turkey, and United States Anti-Trust fillings related to the sale of IMG to WME. Provided analytic support of purchase accounting, goodwill and intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured and implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget and Planning (MS 7.5) Experience Director Finance Projects January 2015 to Current Company Name - City , State Responsible for the strategic design, implementation, integration and accessibility of resources enabling effective and reliable data analytics and business intelligence across the Enterprise. Responsible for deploying efficient approaches to the processing of financial data across the various teams within the Finance Division. Additional responsibilities include appropriate source identification, building of data extraction methods, design and maintenance of data reconciliations and data modeling tools, as well as overall financial reporting & analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement and the generation of additional capacity within the Finance Division. Manager of Business Analytics January 2012 to January 2015 Company Name - City , State Developed and supported methods and studies to determine the effectiveness of business plans, policies and procedures in a $1.2 Billion multinational environment. Supported, Consolidated and Reported the Quarterly and three year rolling Financial Forecast of 250+ users Worldwide. Analyzed financial information to determine the information constituted an accurate and adequate disclosure of facts. Supported Business Unit requests for special projects related to Financial Forecasting and Analysis Developed and Supported forecasting methods for currency exposure and currency hedging activity. Maintained the integrity of the Financial Forecasting system. Assistant Finance Director - Corporate Services May 2008 to January 2012 Company Name - City , State Assistant Finance Director of Service Centers Worldwide, overseeing the monthly finance activities related to Corporate activity. Performed month end close, reporting and analysis activities of 80+ worldwide locations, $150M annual budget. Developed lease accounting policies and procedures. Developed and Administrated the Capital Expenditure planning and reporting process. SVP Financial Planning & Analysis January 2003 to May 2008 Company Name - City , State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling and Risk Simulations Developed quantitative risk and return models Responsible for identifying and pricing acquisitions for private equity Responsible for buy side valuation analysis Responsible for due diligence Responsible for projections and budgets Worked with Low Income Housing and Historic Tax Credits. Education Bachelor of Arts : Economics/Geography University Of Cincinnati - City , State MBA : Finance Bowling Green State University - City , State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning and Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning and Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation | FINANCE |
DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated a student leadership development program a student leadership development program resulting in graduates in position of decision-making responsibility . CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host of "Outlook on Agriculture" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142 Experience 02/2013 to Current Director of Marketing, Communications and IT Company Name － City , State Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics. Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector. Assess and translate materials into print, online and social media. Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations. Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions. Advise the office of the Dean on matters important to stakeholders relating to the College. Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees. Program Specialist Company Name － City , State Community and Economic Development, Cooperative Extension Program, CAHS. Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies. Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders. Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications. Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development. 01/2003 to 01/2012 Web Developer Company Name Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI. Developed statements of work for project proposals to acquire new accounts. Designed various types of e-media including retail e-commerce sites, content management systems and web portals. Developed marketing content to include design layout, copy, graphic art and various electronic media productions. Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design. Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session. Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement. Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns. Education and Training 2015 LEAD21 Executive Leadership Program The University of Georgia 2008 Masters of Business Administration (MBA) : Marketing University of Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor of Science : Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning | AGRICULTURE |
HR COORDINATOR Summary Motivated professional seeking a career in outsides sales. Self-starting, driven, persuasive, and positive attitude is sure to be an asset to any company. Trilingual: English, Spanish and French. Exceptional listening skills and customer focused attitude has proven to have profitable outcomes. Highlights Sales Strong lead development skills Goal-oriented Persuasive communication expertise Multi-task management Project Management Payroll System Expertise Creative Problem Solving Staff development/training Client relations Internal Auditing Reporting Business Development HRIS Expertise Accomplishments Top seller in several contests Consistently surpassed sales dollar quota Experience HR Coordinator January 2011 to Current Company Name － City , State Review federal and state laws to confirm and enforce company compliance for 9 offices Maintain all I-9 records, address inquires from employees and management regarding new-hire activity and ongoing employee relation issues Work with senior-level management to create fair and consistent HR policies and procedures Create and manage more than 285 confidential personnel records Run the semi-monthly payroll process Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments Successfully led key implementation for time and attendance, on-boarding and core payroll systems which led to reduction of overall cost and time Lead yearly open enrollment training sessions with employees on benefit program updates Work with outside vendors to enhance employee programs Support 285 employees at all levels, including executive leadership Conduct all new hire orientation and ensure all proper paperwork is complete Create monthly and weekly headcount reports for executives Arrange all travel itineraries for candidates and new hires Manage and maintain all time and attendance records HRIS administrator Enter all payroll maintenance Provide on-site training Event coordinator Ex-patriate liaison Ceate yearly compensation spreadsheets for executive review Communicate effectively with employees through email and Intranet announcements Maintain company congratulatory gift programs and dinners and much more... Server October 2009 to January 2011 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Server July 2004 to October 2009 Company Name － City , State Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales Instructor August 2004 to August 2006 Company Name － City , State Instructed two first year University French classes; Created and administered all assignments and exams; Recorded grades using Blackboard system; Led study groups to achieve maximum results; All students successfully completed the course with C or above; Recommended to instruct a two course prep my second year; Recommended to instruct a second level summer school course; Required to take three graduate courses in conjunction with instructing two courses; Held at least six office hours per week. Education Bachelor of Arts : Business Translation/French , 2004 Northern Illinois University － City , State GPA: GPA: 3.8 Business Translation/French Skills Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive to customer needs, Ultimate Software Payroll and HRIS expertise, Kronos Time and Attendance expertise, Paychex proficient, NETtime proficient | HR |
ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member | BANKING |
SENIOR MANAGER Skill Highlights Windows / Mac OS, MS office suite, HRMS oracle applications Training Attended Year Title Location Organised by 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09/2008 Tata Consultancy Services is India's largest IT and IT outsourcing organization with a global workforce of over 305,000 employees spread across more than 45 countries. In North America, TCS is headquartered at New Jersey and employs over 30,000 employees. A seasoned HR professional with over 7 years of HR experience, currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati, Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland, MI, Cincinnati, OH in the US and Mumbai and Chennai in India. Expertise in full-cycle recruiting, screening resumes, behavioral based interviewing, and managing the hiring process. Hands-on experience in recruitment in the IT and IT Services. Most productive in a fast-paced, high energy, team environment. Major strengths include building relationships, multi-tasking, time management, adapting to new procedures as business climates change and communication skills. Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group - BPS North America. Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process. My areas of specialization are Employee relations, Recruitment, Performance Management, Organization Development and Change Management. Company Name Senior Manager 03/2007 to 09/2008 Period Since Sep 2008 Position Head Talent Acquisition and Resource Management Group - BPS North America Work Location Midland, Michigan, Cincinnati, Ohio; Mumbai and Chennai, India Key Accomplishments: Proficient in Leadership hiring, focussed headhunting through linkedin. Successfully completed hiring for a 50 FTE project for a niche skill (Mortgage) in Cincinnati, OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill (Pharma) in Cincinnati, OH in 30 days. Focussed Analytics hiring for TCS BPS in North America, a first of its kind where associates were hiring to work from client location for A&I domain, 10 critical positions staffed within 45 days. Enabled deployment and rotation of associates within the US to ensure 98% utilization of resources in BPS North America Responsibilities: Head Talent Acquisition and Resource Management Group - BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati, Ohio and Midland, MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals, web-sourcing and internal movement of associates. Leadership hiring for TCS BPS Sales and Solutions function, relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America, closed 10 critical positions within 45 days. Reduced hiring cost for Niche positions by 30% and Non-Niche positions by 45% in FY 14. Human Resource Relationship Manager for all BPS associates in the North America Geography. Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits. Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building Employee Connect through innovative employee engagement and CSR initiatives Handling other employee-related issues including full & final settlements/severance, query resolution, grievance handling Streamlining policies on integrity / disciplinary actions & performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers /exit plan for non-performers. Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines. Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi-Annual HR Survey [PULSE] in the BFSI vertical. To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify, deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team. Company Name 03/2007 to 09/2008 03/2007 to 09/2008 Work Location Hyderabad, India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check / education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc to understand employee's expectations and address queries Initiate Disciplinary action as per process for violation of rules or non-adherence to the Code of Conduct Address associate grievances by initiating enquiry, conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines, educating associates and managers about how to complete the appraisals. Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests. Roll out of associate incentive plans across business unit for associate retention. Education Post Graduate Degree MS - HRM : Human Resources 2007 ICFAI University [Dehradun] , From ICFAI School of HRD , City , India Human Resources Bachelor of Science : Information Technology Science and Commerce BSc I.T University of Mumbai Birla college of Arts India Information Technology Science and Commerce Personal Information I have a valid H1B visa to be employed in the US. Interests 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable Skills Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey
Design, time management Additional Information I have a valid H1B visa to be employed in the US. XLRI 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details Visa Type - H1B - Transferable | BPO |
DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success Skill Highlights Contract Negotiation for business support and commercial office properties Cloud Technology implementation and deployment Digital PBX, Cellular, Smart Devices and VoIP Technology Deploy and integrate accounting systems to and from varies entities ERP deployment, implementation and development Design & implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment Enterprise Application Development and Deployment Enterprise Data Warehouses and SQL Repositories Enterprise Backup, Recovery and Storage Methodologies Enterprise Compliance and Regulatory Solutions Security Analysis and Deployment including cell phones and mobile devices Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks Client/Servers & Specialty servers such as Citrix and Virtual, etc. Point to Point Wireless Antenna Systems and WiFi deployment Mobile App deployment Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems Business Analysis and Process Modeling Lean technology to streamline mission critical business and system processes Zero Based budgeting and EBIDTA Policies & Procedures (ITIL) Project, Network, Asset, Change and Security and Governance Management IT Consulting Professional Experience Director of Information Technology /Chief Technology Officer January 2007 to January 2015 Company Name － City , State Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission. Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives. Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states. Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations. Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding. Key Achievements: Moved from fully outsourced IT support to in-house IT. Align company strategic goals and objectives. Recruit, train, and mentor team members. Developed the architecture to implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices. Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers. Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management. Manager/Director January 2000 to January 2006 Company Name － City , State Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets. Responsible for IT directives in alignment with company strategic plan. Recruit, train, and mentor technology team members. Develop and implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and development. Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers. Member of Strategic Planning, Budget and ESOP committees. Key Achievements: Infrastructure Development. Systems and infrastructure required complete reconstruction without interruption to daily business. Below reflects only a few of many successful achievements. Implemented Nortel PBX System with VoIP Switching. System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company. Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity. Implemented and mentored an outstanding support team. Implemented MAS200-500 accounting with customized features including ERP. Implemented high level data security and provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed and implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers. E-commerce (B2B, B2C, and EDI). Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line. Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp. and off-site Marketing and R&D. The technology provided end-users with robust data entry and retrieval times. Added value provided the IT department with better resource utilization. Designed and implemented an ECM program. The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off. Implemented VPN network between Corp headquarters and Retail Stores Division. Provided consolidation of information, data backups and application software to be hosted at Corp. thus reducing redundant systems, manpower and providing improved service. Education BS : Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman * State of Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN | INFORMATION-TECHNOLOGY |
SOFTWARE ENGINEER Profile Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming. Professional Experience Software Engineer 08/2010 to Current Company Name City , State Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup. Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base. Midway, Software Engineer 08/2006 to 08/2008 City , State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams. Education and Training Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow | ARTS |
BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients. Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels. Experience Business Development Associate 12/2015 to Current Company Name City , State Contact new and existing clients to discuss how specific products could meet their needs. Identify issues with existing marketing material to drive process improvements. Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements. Prepare ad-hoc presentations and proposals for internal projects and external clients. Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 to 12/2015 Company Name City , State Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk. Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame. Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines. Operations Analyst 11/2009 to 07/2014 Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality Successfully managed the activities of 4 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Prepared and provided detailed monthly departmental reports and updates to senior management. Developed rapport with the user base by handling difficult issues with professionalism. Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams. Education BBA : Management May 2009 James Madison University City , State Skills Microsoft Office Suite Visio SharePoint Zendesk | BUSINESS-DEVELOPMENT |
LABORER Summary To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement. Highlights Dependable and reliable worker Ability to assess and solve problems quickly Extensive experience with project management Self-Starter and able to maintain motivation with little/no supervision Works well as team lead or member of a group Detail oriented Vastly creative Quick adaptation to new tasks or direction Ability to work in stressful conditions Ability to multi-task in fast pace environment Ability to successfully meet project deadlines Organized Highly motivated Accomplishments Army Commendation Medal-received 4 times Van Autreve Award Runner-up Experience February 2015 to Current Company Name City , State Laborer Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required. March 2007 to April 2015 Company Name Engineer Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. July 2006 to July 2006 Company Name City , State Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Education Naval Construction Training Center City , State , US Basic Combat Training Military Advanced Individual Training – Engineering August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training June 2007 Fort Leonard Wood, MO Southeast Community College City , State , US A.A.S Building Construction, A.A.S April 2007 Southeast Community College, Milford, NE Recognition and Awards Army Commendation Medal-received 4 times Army Achievement Medal-received 4 times Good Conduct Medal-received 2 times Noncommissioned Officer Academy Ribbon Certificate of Achievement Certificate of Achievement-received 4 times Van Autreve Award Runner-up Silver De Flury Army Service Ribbon National Defense Service Ribbon North Atlantic Treaty Organization Ribbon Afghanistan Campaign Medal Overseas Ribbon Overseas Expeditionary Ribbon Noncommissioned Officer Academy Ribbon Combat Action Badge Military Experience March 2007 to April 2015 Company Name United Sates Army: Engineer March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens. Professional Affiliations Afghanistan Campaign Medal Skills Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award | CONSTRUCTION |
INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair and upgrade desktop computers. Repair and upgrade laptop computers. Install and setup servers, printers and routers. Experience Information Technology Consultant , 12/2009 to 02/2016 Company Name － City , State Basic computer network setup and troubleshooting. Install software and printers. Computer repair and upgrade for individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network for small non-profit organization. Created organizational spreadsheets for daily operations and marketing for small businesses. Upgraded SQL and Time Matters for Edward S.Clay, P.A. Office Administrator/Billing Assistant , 08/2015 to 01/2016 Company Name － City , State Assisted with administrative duties in the operations departments. Created airtime spreadsheets and assists with revenue reporting. Assisted with data entry into an internal billing system (UCAP). Assisted with downloading various airtime carrier's invoices and data files. Assisted with monthly airtime billing using UCAP. Assisted with the activation/deactivation of SIMs/devices. Ran usage and airtime reports as requested by the customer. Reconciled each carrier's charges to UCAP output. Placed orders, received and shipped packages. Funding & Settlement Coordinator/Office Manager , 08/2011 to 08/2015 Company Name － City , State Responsible for getting clients' assets re-titled into their respective trusts. Enter client data onto database and legal document generation software. Build long-term relationships with trust maintenance clients. Order office supplies and legal document supplies. Answer phones. Assist clients with questions, problems and concerns. Greet clients when visiting office for a meeting. Schedule appointments. Manage attorney's calendar. Print legal documents and prepare delivery binders. Review legal documents for formatting errors and missing information. Witness clients' signatures on legal documents. Notarize certain signatures. Generate funding instructions for trust clients both Family Legacy and "Documents Only" clients. Troubleshoot and maintain computer network and workstations. Accomplishments: Develop great working relationships with trust maintenance clients. Growth in client base of 73% during employment period. Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation. Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis. Student Operations Specialist , 01/2002 to 12/2009 Company Name － City , State Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones. Data entry of new enrollments and materials assigned to each. Reported inventory and distribution of student classroom materials data to CFO on a monthly basis. Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic. Published & updated student policy catalog. Responsible for protecting students' privacy when records were requested by third parties. Managed course scheduling for all 25 schools as well as all student records and transcripts. Reviewed feedback from potential students after first visit to school for quality control purposes. Maintained records of complaints. Collaborated on written responses. Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory. Developed system of student records collection and storage electronically on company database through collaboration with programmers. Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act). Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming. Information Technology Coordinator , 05/1996 to 05/2001 Company Name － City , State Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software. Managed telecommunications system administration, programming, and troubleshooting. Trained brokers and new employees on system and applications. Processed stock certificates and checks for deposit into respective client account. Answered main phone and directed calls to requested personnel. Supervised Operations staff of two cashiers and one receptionist. Maintained records for annual audits and SEC regulation compliance. Resolved trade errors committed by brokers. Balanced error accounts for all branches. Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator. Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts. Became primary technical troubleshooter and "go to" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices. Education Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com : January 2002 B.S : Business Finance , January 1991 Towson University － City , State Business Finance Maryland Notary Public (Commission Expires August 26, 2018)
Microsoft Certified Systems Engineer : February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written | INFORMATION-TECHNOLOGY |
CREATIVE DIRECTOR & FASHION DESIGNER Summary Passionate about the fashion industry, I wish to deploy my skills by working with a dedicated and innovative team of designers and fashion professionals. Seeking to obtain a challenging position as a fashion designer or creative director in a professional, artistic environment where I can use my 15 years of experience in the fashion field in Argentina to benefit the company and its clients. My goal is to participate and support in bringing current international fashion trends to the market, developing unique styles, and providing beautiful and practical clothes to the public. Highlights Creative thinking Leadership within team work and management Organization and order Communication. Brand identity development Design conception Quality Control Problem Solving. Accomplishments Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Extensive knowledge of design techniques, tools, and principles involved in production of precision technical. Able to come up with unusual or unique ideas about a given topic or situation, and to develop creative ways to solve a problem. Creative, determined and results-oriented individual with excellent communication and interpersonal skills. Overseeing the purchase of fabric and other material and equipment required for production and design. Strong ability to match or detect differences between colors, including shades of color and brightness. Experience Creative Director & Fashion Designer 04/2007 to 02/2015 Company Name City , State Designed the complete collection with clothing and accessories, creating original and design garments that followed well-established fashion trends. Directed and coordinated designers team and product developers. Creative director and head of photoshoot campaign and look-book for 10 years. Developed the line of colors and material selection. Conferred with sales and management executives as well as with clients in order to develop design ideas. Directed, coordinated, drawing, cutting patterns and constructing samples and finished garments. Identified target markets for designs examining factors such as age, gender and socioeconomic status. Provided sample sales meeting products to agents and sales representatives and arranged for showings of. Sample garments at sales meeting and Fashion Shows. Involved with acquiring new and used clothing and accessory items as needed to complete designs. Fashion Designer / Consultant / apparel manufacturer 07/2012 to 09/2015 Company Name State Offered operations advice and designed lines to present to potential investors. Development and production of clothing orders. Consulted on and working with domestic and overseas factories. Bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards and trend analysis. Performed fittings and fit approvals. Fashion Designer 02/2002 to 10/2007 Company Name Responsible for bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards trend analysis Responsible for various items/categories within the collection as assigned per season by the Design Director. Maintain communication with other in-house design teams to ensure continuity with the parent lines and corporate image. Facilitate and guided the prototype stage of product development. Shopped stores for sample Graphic elaboration of the brand , labels, hangtag. Special projects for celebrities and exclusives boutiques Selection of materials, trimmings, accessories Archive materials management. Creative oversight for Photoshoot Campaing and lookbook. Personal Asistance 01/1999 to 12/2002 Company Name Produced documents, briefing papers, reports and presentations. Organising and attending meetings and ensuring the manager is well prepared for meetings. Education Coursework in : SOCIAL MEDIA MARKETING 2016 Fashion Institute of Technology City Coursework in : FASHION STYLING HOME FASHION BUSINESS 2016 Fashion Institute of Technology City Coursework in Associate of Arts: : FASHION INDUSTRY PROFILE NYC 2015 Parsons NYC City Coursework in Associate of Arts: : FABRIC SELECTION AND DESIGN STYLE 2015 Parsons NYC City Coursework in : MARKETING& TECHNOLOGIE IN FASHIONS BRANDS 2014 Central Saint Martins City College : DISEÑADOR DE PRODUCTO E IMAGEN EN INDUMENTARIA 2008 ORT Argentina City , Arg. Tecnico Superior : EN MARKETING DE MODA 2003 INTI / Emilia Romangna Argentina College : LICENCIADA EN DISEÑO TEXTIL E INDUMENTARIA 2002 Universidad de Palermo Argentina Languages - Spanish: Native / - English: Medium-High / - Italian: Basic Computer Skills Photoshop / Corel Draw / Illustraitor / Microsoft Office | APPAREL |
SENIOR MARKETING MANAGER Executive Profile Savvy Marketer with over 12 years of experience helping sales teams fill their funnel with high quality leads. My ability to take a growth hacking approach to lead generation has helped me lead teams to exceed objectives within every aspect of the customer lifecycle. My passion for marketing is centered around customer
acquisition, brand awareness and nurturing growth through business development & strategic partnerships. Skill Highlights Partner Marketing Paid Social eCommerce Paid Search Email Marketing Branding Analytics B2B & B2C CRO Content Marketing Lead Generation SEO Core Accomplishments Senior Marketing Manager Developed Customer Segmentation Persona's by leveraging historic sales data. Grew Online Subscriptions 30%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Professional Experience Senior Marketing Manager May 2016 to Current Company Name － City , State Improved Organic Traffic by over 40% by applying best practices & launching Content Marketing strategies Grew Online Subscriptions 50%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4) Improved eMail Marketing open rates by 37%, and click through rates by 117% through A/B testing and established departmental best practices Grew OEM Partner Marketplace downloads by 4x by applying App Store Optimization best practices Developed Paid Search strategy that resulted in YOY MQL's Growth 2016 (Q3 330%, Q4 617%), and 2017 Q1 112%. Digital Marketing Consultant Sep 2014 to Apr 2016 Company Name － City , State Discovered growth opportunities through data analytics and optimization Developed Program Roadmap for Clients Marketing Campaigns. Developed & Managed B2B Lead Generation Campaigns across multiple marketing channels Worked Closely with Clients marketing vendor on Re-launches and Optimization Implementation. Digital Media Manager Oct 2008 to Aug 2014 Company Name － City , State Worked closely with Product, Sales & Marketing on all new Product Releases Managed a team of 9 Account Managers Decreased Advertiser churn rate by 37% through optimization best practices Developed Quarterly Strategic Plans to address Sales goals Managed and drove team to generate $16 Million in Ad Revenue. SEO Manager Sep 2007 to Jul 2008 Company Name － City , State Developed Digital Marketing Strategic Plan for Playphone & its Partners Generated over $12 Million in Revenue (100k mobile subscribers) Partner revenue increased by 37% Managed Analytics for SEM, SEO & Mobile channel. Campaign Manager Feb 2005 to Sep 2007 Company Name － City , State Manage In-House SEM Budget of $5MM Annually. Developed A/B & Multivariate UX testing across SEM & SEO Channels. Managed over $1M in Publisher Revenue. SEO Associate Jun 2004 to Feb 2005 Company Name － City , State Developed & Executed Link Building Strategies. Increased DVD Movie Channel Traffic by 60%. Developed SEO Strategy to be applied to all editorial content. Communications Intern Oct 2003 to May 2004 Company Name － City , State Content Marketing. Email Marketing. Press Release Development. Education Masters of Business Administration 2015 Saint Mary's College of California － City , State Bachelor of Science , Public Relations 2004 San Jose State University － City , State Public Relations Skills Marketing Automation, Strategic Partnership, Business Development, Analytics, Management | DIGITAL-MEDIA |
DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well. Experience Company Name July 2017 to Current Driver City , State Company Name February 2016 to June 2017 Biological Science Technician City , State Caretaker of plant specimens for research project Planting, maintaining, and harvesting seed from plants Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov Company Name May 2015 to January 2016 Courier City , State Independent contractor for app-based delivery service Picked up food and other items from retailers and delivered them to customers Local office: sfpostmates@postmates.com Company Name September 2003 to July 2008 Laborer City , State Completed all repairs and maintenance work to company standards Planned work and determined
appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress
and material requirements Owner, Dave Umino, umonovineyards.com Education and Training Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail | AGRICULTURE |
REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic, dedicated Support Specialist with strong interpersonal skills and 8+ years of contact center and customer service experience. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Financial and Customer Support background and the ability to build new and strengthen existing relationships. Great attitude, strong work ethics and customer focused outlook. Well-developed verbal and written communication skills. Skill Highlights Microsoft Office Suite and Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name － City , State Identify inefficiencies and make recommendations for process improvements resulting in 20% higher customer satisfaction ratings. Developed and implemented communication strategies and information programs Help associates identify strengths and weaknesses and implement plan of action to improve their skills Updated departmental standard operating procedures and database to accurately reflect the current practices Act as a Subject Matter Expert regarding bank products, policies and procedures Developed effective relationships with different lines of business through clear communication Assist customer and sales representatives with account inquiries and follow up with maintenance requests Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Successfully managed the activities of 45 team members in multiple locations Coordinated with underwriters, loan officers, and operations teams to manage and resolve account concerns Led training programs designed to implement new agent performance management standards for credit center departments. Revolving Credit Specialist May 2012 to May 2013 Company Name － City , State Navigate and maintain extensive research and knowledge of bank products Serviced multiple inbound customer inquiries through different channels Report to immediate manager the learning gaps that associates are challenged with Consistently exceed quality and sales expectations Conducts side by side coaching sessions with associates Organize team huddles for weekly meeting Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted with the development of the call center's operations, quality and training processes. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed effective relationships with all call center departments through clear communication. Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Served as liaison between customers, bank personnel and various internal departments. Team Mentor responsible for coaching and development of both new hire and seasoned associates Trained new hire associates as an On the Job training (OJT) coach. Relationship Banking Associate July 2007 to May 2012 Company Name － City , State Team Mentor responsible for coaching and development of both new hire and seasoned associates Assisted customers with a wide range of account related inquiries Offered products and services to help customers expand banking relationships Met quality and sales goals requirements Created visual aids for teammates for team and center campaigns Trained new hire associates as an On the Job training (OJT) coach Developed effective relationships with all call center departments through clear communication. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Recommended and helped customers select products and services based on their needs. Courteously assisted over 100 customers per day in a high-pressure and fast- paced environment Additional Information. Education and Training Bachelor of Science : Health Administration Information Systems , February 2016 University of Phoenix － City , State , United States Health Administration Information Systems Skills administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs | BANKING |
FINANCE MANAGER Accomplishments Transfer Pricing and Tax seminars, domestic and international, conducted by E & Y and KPMG IFRS, conducted by Institute of Chartered Accountants of Pakistan (ICAP) Balanced Score Card- A tool for strategy execution, conducted by ICAP Sukuk- the most rapidly growing and widely accepted Islamic structure, conducted by ICAP Making Strategy Happen- an intensive immersion into the world of Strategy Execution, conducted by MIH Training Academy, a division of Naseba and certified by Institute of Leadership & Management. Professional Summary Corporate finance executive and CPA offering 16 years of experience with the wealth of strategic and operational knowledge. Wide-ranging cross financing experience in auditing & assurance, financial and advisory services with big 4 professional firms (Deloitte & Touché), lead IPO and M&A transactions. Strong expertise in public reporting (through Capital Market Authority), capital market transactions, strategic negotiations and international business.
Proven ability in managing and motivating teams of loyal and productive employees. Excellent leader with a track record of problem solving, and consistently drives bottom-line performance, efficiency, process and profit improvements and enhanced internal controls. Attained well-recognized results as a key advisor to the CEO, member of the senior executive team of a public listed company. Affiliations Bachelor of Science (B.Sc.) from University of the Punjab, Pakistan Member of Institute of Certified Public Accountants of Pakistan Certified Public Accountant (CPA), Membership No. M647 Fellow Member of Chartered Institute of Cost and Management Accountants of Nigeria Cost and Management Accountant (FCMA), Membership No. 509 Associate Member of Saudi Organization of Certified Public Accountants Certified Public Accountant (CPA), Membership No. 3664 Associate Member of Association of Certified Public Accountants - UK Chartered Accountant - Intermediate (CA, Intermediate-Pakistan) Skills Strategic Financial Planning Risk Management & Performance Analysis Investment Management Budgeting, Forecasting and Analysis External Audit & Actuarial Work Finalization Accounting & Auditing Corporate/Operational Finance Treasury Taxation Regulatory compliance Mergers & Acquisition Financial Reporting and Executive Presentation Financial modeling capability IFRS proficiency US GAAP principles Expert in GAAP and statutory reporting MS Office Suite Auditing proficiency ERP (Enterprise Resource Planning) software Internal control management Work History Finance Manager 03/2017
to Current Company Name – City ,
State Performed Financial Due Diligence of the business acquired by the entity. Prepared financial projections and did investment appraisal. Arranged financing from the bank to finance the business acquisition. Prepared and presented strategic planning to management for approval. Provide leadership role in all aspects of the company's financial operations and manage treasury function, present production and financial reports under local GAAP to the management and ensure tax compliance, arrange insurance cover for business and employees. Designed, got approved, implemented and monitored internal controls. Prepared Break-even Analysis, formulated salary structure, prepared, monitored and adjusted financial budget. Oversaw preparation, and analyze monthly financial reports for management and Board of Directors, quarterly reports and financial reports for Board meetings. Collected and reported monthly expense variances and explanations. Computed taxes owed by applying prescribed rates, laws and regulations. Chief Financial Officer, CFO 10/2011
to 09/2016 Company Name – City ,
State Developed strategies for sustainable value creation, supported senior management in decision making, managed assets-liabilities mismatch risk and ensured relevant and useful internal and external reporting. Led the accounting and financial function, improved the financial performance through recommendation and implementation of various measures. Broad scope of authority included executive guidance for all. Established strong system of financial reporting that ensure adequacy of Technical Reserves even contesting external actuary's recommended Reserves directly improved the bottom line. Successfully negotiated the Reinsurance Contracts on favorable terms and single handedly arranged a new reinsurance cover. Key contributions: Headed the Share Capital raise of the Company by $ 60 million through Rights Issue. Led the implementation team in successfully implementing ERP System and replacing in-house standalone modules. Reengineered the Accounts and Finance Function by segmenting into Accounts Receivable, Accounts Payable, Treasury and GL sections and streamlined the reporting hierarchy and introduced the accounting and control procedures for capital expenditure. Co-orchestrated the transformation of the company from its multi-million dollar loss position to a net income of 2.0% in first two years then up to 7.1% in next two years by making a thorough analysis of the portfolio and developing monthly reports, putting in place controls. Developed a new analysis tool using MS Excel advanced features that was used company-wide to measure financial performance at each of 13 retail locations and for each product on a monthly, quarterly and annual basis. Achieved significant cost savings where General & Administrative expenses reduced to 11% from 17% of revenue by reviewing along-with HR manager the job descriptions and consolidating wherever applicable and eliminating redundant positions. Developed the management reporting system, through which recommended to the head of technical to revisit the prices of a particular product which were done and that resulted in increase of sales volume of the product by almost 2 times while keeping the loss ratio on lower side and yielding higher profit in absolute terms. Achieved savings of $ 1.6 million per year by creating a tax-efficient cross-border reinsurance structure. Established 'Collection Unit' that improved the receivable turnover from 1.58 to 3.16 times and reduced the provision for doubtful debts by $ 2.53 million that impacted the bottom line positively. Created boardroom multimedia presentations including video and text- sync'd depositions for enhanced understanding. Developed new process for employee evaluation which resulted in marked performance improvements. Manager Audit 01/2007
to 09/2011 Company Name – City ,
State Project management of a number of significant audit engagements, often multi-disciplinary and multi-jurisdictional to ensure market reporting timetables were met whilst ensuring client service standards were maintained. Professional engagements often involved the management of complex audit teams, resolution of technical accounting issues under IFRSs & local GAAP and liaising with senior client management and group audit teams. Achieved the Employee of the year award for the year 2010 by managing one of the biggest portfolios of clients contributing good amount of revenue to the firm's income while maintaining high quality work. Contributed to the growth of revenue of the Firm by introducing new clients and agreeing on additional services with existing clients i.e. during the course of audit convinced the client for tax consultancy services as well. Managed the referral jobs for multinational clients where audited the financial statements prepared under US GAAP and other cross border GAAP. Performed Financial Due Diligence and Valuation in connection with Mergers & Acquisitions and IPOs Served a diversified client base of international public companies including insurance, investment partnerships, manufacturers, contractors, construction, petrochemicals and retailers. Managed and carried out agreed upon procedure assignment on internal controls, product pricing and forensic assignment. Identified and recommended improvements related to key operational and control issues for presentation to top management and audit committees Conducted training on International Financial Reporting Standards and International Auditing Standards. Assistant Manager 08/2006
to 12/2006 Company Name – City ,
State Senior Auditor 06/2002
to 05/2006 Company Name – City ,
State Skills Accounting, Accounts Payable, Accounts Receivable, Acquisitions, Administrative, Ad, Auditing, Budgeting, budget, client management, Contracts, Contract Negotiation, Corporate finance, CPA, client, clients, clients i, decision making, Due Diligence, ERP, senior management, features, Finance, financing, Financial, financial operations, Financial Planning, financial reports, Financial Reporting, financial statements, Forecasting, GL, HR, insurance, international business, Investment Management, leadership, managing, management reporting, Market, meetings, Mergers, MS Excel, negotiations, next, PAGE 2, Performance Analysis, pricing, problem solving, profit, Project management, quality, reporting, retail, Risk Management, sales, Strategic, strategic planning, tax compliance, tax, Treasury, Valuation Education Bachelor of Science : Mathematics 1997 University of the Punjab -
City Certified Public Accountant -CPA : Accounts, Audit and Finance 2012 Institute of Certified Public Accountants -
City Certifications Fellow Member of Chartered Institute of Cost and Management Accountants | FINANCE |
CLASSROOM TEACHER Summary Experienced education professional, with a background in instructional design, seeking opportunities to develop materials, activities, and tools that support the teaching practice and improve educational outcomes for young learners. Nearly 20 years experience working in both in- and out-of-classroom settings; including working with diverse populations in Title I and inclusive learning environments.
*Track-record of effectively participating in collaborative, interdisciplinary teams to develop and/or implement student programs, teacher workshops, and outreach events.
*Adept in the use of a variety of technologies and applications for tracking and monitoring data, maintaining records, giving presentations, and enhancing learning activities. Experience Classroom Teacher January 2006 to Current Company Name grades 2, 4 & 5) Provided differentiated learning opportunities via center activities and flex- group instruction. Sought new and unique ways to integrate technology into instruction and learning experiences. Developed and revised district curriculum in technology, mathematics, language arts, and social studies. Represented the school or grade-level on the school improvement, multicultural, technology, and textbook review committees. Collaboratively developed a school-wide, scaffolded framework of learning expectations in a cross-grade-level team. Nine week supervision of a student teacher in the spring of 2005. January 2000 to January 2006 Company Name Classroom Teacher January 1998 to January 2000 Company Name Developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs. Selected and modified instructional strategies, activities, and assessments to accommodate special-needs learners and address multiple modalities of learning. Developed, implemented, and managed individual behavior plans. Implemented the Dimensions of Learning to foster student motivation. Worked with a team on the development of the successful "Beyond ViewSpace" proposal to restore NASA EOS funding for ViewSpace Earth science programming and astrophysics visualizations. Also supported the development of successful proposals in response to NASA's Cooperative Agreement Notices for Science Education and Science Education and Public Outreach Forums. Efforts included generating text, diagrams and visuals, outcomes and metrics, program logic models, and research on audience needs. Was the Hubble mission lead on the NASAScience4Girls project for 2010 - 2015. In 2015, facilitated the participation of 18 libraries in 11 states who hosted Hubble-themed student workshops in celebration of the telescopes' 25th anniversary. Workshops and materials reached over 200 students. Supported the redesign, testing, and launch of the Amazing Space education website. Efforts included content creation, development of revised and enhanced teacher pages, and synthesizing team feedback for Web developers. Coordinated the Maryland component of the Hubble ERO Pilot Project, with four local schools conducting interdisciplinary STEM research projects with students. The project culminated in a special event for students and families at the Maryland Science Center. Student projects were displayed at the Maryland Science Center from November to December 2009. Participated as a member of a multi-institutional team in the NASA education product review and activity analysis. Contributions included reviewing astrophysics education materials for fit to education standards, grade-level, and NASA SMD science themes. Helped identify gaps in terms of topic and resource type, as well as, gaps in learning progressions as denoted by Project 2061 benchmarks and strand maps. Supported the initial population of the NASA Wavelength Digital Library with astrophysics resources, and the development of learning progressions using NASA data activities. Was a Summer MSPAP Reader and Scorer for grades three and five from 1998 to 2001. Applied rubrics to score state-wide student test responses in writing, language usage, math, science, and reading. Education Specialist Company Name Provide expertise in the development of astrophysics-themed education materials, workshops, and programs. NASA's Universe of Learning & Hubble Education Program) Align materials to national education standards and frameworks. NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop and organize content for multiple organizational websites. Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, and HST Cycle grants site). Review astrophysics education and outreach products for clarity, readability, pedagogical appropriateness, and fit to standards. Make recommendations for revisions; as appropriate. Maintain files, records, and databases for the HST Cycle E/PO grants program. Assist with the development of proposals and product plans, evaluation plans, and program outcomes, metrics, and milestones. Collect, synthesize, and apply research on national education trends, policies, and initiatives. Support NASA mission-based reporting activities. Support and/or present at student and family STEM events. Education Master of Education : 2004 Towson University － City , State Elementary Curriculum Development Bachelor of Science : Elementary Education , 1997 Elementary Education Holly Ryer Resume Skills arts, content, Content Development & Management, content creation, Curriculum Development, databases, Dimensions, Event Planning & Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops | TEACHER |
SALES Professional Summary Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects. Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget. Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects. Experience 01/2016 to Current Sales Company Name － City , State Sell rifles, pistols, shotguns and their accessories. Provide quality control for state and federal required paperwork. Provide excellent customer service by identifying customer and company needs. Provide company maintenance services. Competently install purchased accessories to customer firearms. 01/1992 to 01/2015 Broadcast Engineer / Construction Project Manager City , State Reviewed plans and specs during the schematic design of pre-construction. Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Reported to the immediate supervisors on production and conformance with the contract schedule. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical "Knowledge Base" photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs. Determined the project schedule, which included the sequence of all construction activities. Prepared regular interval progress reports. Offered technical assistance to service providers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Scheduled all contractors and materials deliveries. Implemented systems to improve process efficiency and reduce the project duration. Trained and promoted continued education for all onsite crew members. 01/1985 to 01/1992 Plumber Company Name － City , State Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards. Interpreted blueprints to determine locations, quantities and sizes of materials required. Expanded trade knowledge by networking with colleagues and participating in courses and seminars. Read blueprints to determine appropriate materials and procedures for each project. Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals. Independently worked on projects, while offering process coordination and cooperation with other teams. Complied with all local plumbing codes throughout the duration of each project. Inspected structures to avoid any obstruction and delays throughout the project. Prepared detailed records of all project tasks from start to finish. Offered guidance and training to junior team members. Education 1972 High School Diploma Somerville High School － City , State 1976 Associate of Arts : math and science Somerset County Collete － City , State math and science 1978 Bachelor of Arts : Broadcast Communication Geneva College － City , State Broadcast Communication Skills blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting | SALES |
ENGINEERING INTERN Professional Summary A Computer Science junior at Lynchburg College with the understanding and problem solving to work my way through any situation. Using the life skills I learned while I attained my Eagle Scout rank, the highest in boy scouts and only given to a very small percentage of scouts. Experience Company Name June 2015 to August 2015 Engineering Intern Designed and worked with building information modeling (BIM) in AutoCAD MEP throughout the entire work-cycle under extreme time crunches. Creating functional ethernet, pneumatic, and electronic controls for a confidential client. Assisted with installation of a pneumatic controls system for a large and confidential development outside of Charlottesville, VA. Worked in the field at Indian Head Military Base, MD collecting outfall locations for later analysis and reduction. Company Name June 2014 to August 2014 Engineering Intern Created and edited AutoCAD drawings for the US State Department, Arlington National Cemetery, and Jefferson Island, MD. Using Autodesk Inventor, recreated the company's patented Reverse Osmosis Multi Element Module (ROMEM) with a high level of detail, as well as rendering numerous images using Autodesk Showcase. Researched, Acquired, Built, and Configured an Enterprise Server to replace the firm's antiquated system. Specifications: Intel Xeon E5-2620 @ 2.0 GHz, Processor MSI X79A-GD45 Plus, Motherboard Windows Server 2012, OS 8x 8 Gb G.Skill Ripjaws Z series 240-pin DDR3, RAM 3x Seagate Barracuda 2 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Seagate Barracuda 3 Tb SATA 6.0 Gb/s 3.5", Internal hard drive Cooler Master V8 GTS, CPU cooler Wiring and testing for VAV (Variable Air Velocity) boxes and installation of Intelligent Room Sensors for Sprint, Reston Va. Researched and acquired numerous technical items to help improve the company's efficiency. Assisted in acquiring and connecting an Industrial Wireless Network Bridge to connect the company headquarters network to a new remote office building network. Company Name July 2012 to January 2014 Insider responsible for taking customers for orders and resolving problems they had experienced with Papa Johns. Tossed and made pizzas to the customer's specifications. Helped manage a small number of employees to create a friendly and efficient working environment. Software C++ Autodesk Inventor, AutoCAD (2009,12,15,16), 3Ds Max, Python. Education Lynchburg College 2017 Data Structures & Analysis in C++ and Python
*Mathematical Theory in Computer Science : Computer Science/ Minor Sports Management Micro and Macro Economics Computer Science/ Minor Sports Management Micro and Macro Economics Oakton High School 2013 Diploma : Engineering/STEM Award Engineering/STEM Award Interests Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Personal Information Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages.
*I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Additional Information HTML Java Programming Activities Sports 2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank. My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door. The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now 2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia© 2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank) March 2009-December 2013 Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout. Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete. Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. I have received multiple honors and awards in sports. Ranging from being captain of my lacrosse teams to Skills Proficiency in C++, AutoCAD, AutoCAD Inventor, Python, Linux, Xcode, Visual Basic, MS Word, MS Powerpoint, Programming in MS Excel | ENGINEERING |
SUBSTITUTE TEACHER Skills Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching Experience Substitute Teacher 01/2014 to 11/2014 Company Name City , State Prepare lunch
Direct children for recess
Aid in teaching class. Teacher aid 08/2011 to 06/2012 Company Name City , State Welcome children and direct them to the proper area for that day. Assist children with assignments and lead them to completion of assignments. Assist with manners and lunch prep. Teach Yoga to students. Attend any field trips and supervise activity. Forklift driver 04/2009 to Current Company Name City , State Safely move any product to the proper location after unloading it from the truck. Check weight and product
packaging as its unloaded. Keep all area's clean and clear of trash while production is going. Take care of any paperwork and make
sure it is legible. Quality Assurance Technician/ forklift driver 06/2003 to 06/2006 Company Name City , State Performed proportions and weight tests. Printed and checked labels. Checked chlorine and metal detection of
each line. Checked in products and conducted temperature verifications for each product. Bailed boxes, loaded tied bails into trucks, unloaded products and any box trucks, arranged products from
oldest to newest, and printed labels to tag each product as they came in. Worked closely with drivers and product teams to ensure quality. Education and Training Associate of Applied Science : Business Management July 2012 Fortis College Online City , State Business Management Associate of Applied Science : Criminal Justice March 2011 Fortis College Online City , State Criminal Justice Associate of Applied Science : Automotive Technology June 2008 Lincoln College of Technology City , State Automotive Technology | TEACHER |
TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing in Mathematics. Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring. Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math. Caring Tutor passionate about helping students excel academically. Skills Kind and empathetic Self-motivated Strong written and verbal communicator Positive and encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background in Mathematics Work History October 2017 - Current Teacher Assistant | Company Name | City , State Assist with instruction up to 87 students individually and in groups. Observe and evaluate students' performance, behavior, and social development. Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis. Maintain accurate and complete assessment scores for 87 students. Work with other teachers and administrators to instruct students. November 2016 - May 2017 Day Tutor | Company Name | City , State Assisted 5th grade students with daily classroom assignments. Pulled students and worked one on one to enhance reading and math skills. August 2014 - May 2016 Substitute Teacher | Company Name | City , State Proctored quizzes, tests, and standardized examinations. Instructed, tutored, and mentored individual students. Utilized technology to enhance student education and grasp of materials. Completed documentation of attendance, grades, and other required details. Led classroom activities for play-based and immersive learning. Implemented prepared lesson plans in established classrooms. Maintained a safe and orderly classroom. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. September 2013 - May 2014 Reading Tutor | Company Name | City , State Instructed up to 30 students individually and in groups. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Preserved the confidentiality of student records and information at all times. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments. Selected age-appropriate stories and read them aloud during daily story time. July 2009 - Current Business Partner / Co-owner | Company Name | City , State Perform all bookkeeping and financial reporting responsibilities. Assure IFTA and FMCSA compliance. Support with daily operational functions. Analyze departmental documents for appropriate distribution and filing. Obtain documents, clearances, certificates and approvals from local, state and federal agencies. January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State Processed Uniform Commercial Codes (UCCs) online at state websites. Performed telephone customer service. January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State Tracked Key Accounts of Secondary Advertising Budgets. Ran various Focus reports. Assisted with spreadsheet maintenance. June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets. Followed-up on Accounts Payable discrepancies for over 100 vendors. Worked directly with CFO to achieve plant manager support. Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Education 2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration 1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems | TEACHER |
CONSULTANT Accomplishments Worked with Teach for India in conducting regular classes for under-privileged children as part of the CSR program at OSC Services. Student Co-ordinator of the ILS Free Legal Aid Society for the years 2010-2012. Experience Consultant 04/2013 Company Name Asset Finance - Drafting legal documentation necessary for cross-border aircraft financing and leasing transactions, with particular emphasis on clients based in the Asia Pacific region involving major global financial institutions, operating lessors and investment funds. My experience includes acting for clients on commercial financings, operating leasing, aircraft sales, asset backed securitization and portfolio sales and financings. Co-lead the Cape Town transactions support team comprising of 6 India qualified lawyers including transaction management, team management and providing subject matter expertise. Senior Executive Compliance 01/2012 to 03/2012 Company Name Acting as in-house counsel and preparing legal letters and notices and drafting and vetting service agreements, non-disclosure agreements, digital marketing partners engagement agreements, broker agreements, intermediary agreements, procurement agreements, employment contracts, licensing agreements etc. Extending opinion and advises on host of operational, regulatory and legal issues concerning business operations. Also responsible for preparing agendas for board meetings, preparing analysis reports, departmental summaries, performance summary of the company and drafting other communications as required by the management of the company. Managing correspondence with the regulatory authority: drafting replies to show cause notices, maintaining record of communications, managing response and submissions to insurance regulators circulars and notifications. 16 May -14 June 2011 LAKSHMIKUMARAN & SRIDHARAN, Mumbai Legal research on Finance Act viz. Importation of Services and Taxation of various Services, Operating Lease, Finance Lease and reversal of Cenvat Credit. Preparing first draft of legal opinions and appeals to the Appellate Tribunal. 18 April - 14 May 2011 KHAITAN AND PARTNERS, Kolkata A team of three interns and an associate were involved in the study of legal formalities to be complied with by a foreign listed company willing to establish an office in India. This involved an extensive research on Companies Act, Competition Laws and Securities and Compliance Laws, Securities and Exchange Board of India and Reserve Bank of India Acts, Rules and Guidelines and other Tax Treaties. It further involved relevant case study and finally drafting roadmap documentation for establishing such business in India. The final leg of the internship involved drafting standard documentation of various legal filings for permissions and company's incorporation documents which were then taken up for tailored amendments and execution by Senior Associates and Partners. 10 May - 28 May 2010 VAISH ASSOCIATES, Gurgaon The internship involved legal Research on Company Law, Joint Venture rules, Mergers and Acquisitions laws and Securities and Exchange Board of India Regulations and finally preparing a presentation on required filings, permissions, disclosures and minimum eligibility criterion. 05/2008 to 06/2008 Company Name Delhi. Mr. Singh is a member on the committee of consultants on Indirect Tax Reforms. The internship involved assisting a team of qualified stakeholders in research and preparing a report on the Value Added Tax provisions of the proposed Goods and Service Tax Bill by studying and identifying the provisions in the existing legislation which are impacting the ease of doing business as well as identifying the areas and provision of the Act for simplification in the light of existing jurisprudence. Education Post Graduation Diploma : Cyber Laws 2010 Asian School of Cyber City GPA: 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009.
*1st Rank in Cyber Laws 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009.
*1st Rank in Diploma : Human Rights and Law 2009 ILS Law College GPA: Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. Human Rights and Law Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University. 63.16 Qualifications Board/University Institute Marks
BSL LLB
(V Years Aggregate) Pune University I.L.S. Law College Class XII C.B.S.E ITL Public School New-Delhi 89.2%
Class X C.B.S.E ITL Public School New-Delhi 88.8% Interests First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Publications Article published on the topic "Microfinance Institutions: A Cost Benefit Analysis" in LEXWITNESS, February 2012 issue at page 37.
*Article published on the topic "Trading Activity and CENVAT Credit Rules" in LEXWITNESS, August 2011 issue at page 41.
*Article published on the topic "Child Soldiers victim of Armed Conflicts and War crimes: an issue related to International Humanitarian Law" and also on the topic "Custodial Interrogation And Human Rights" in Abhivyakti, the College Annual Law Journal, 2010
*Presented Paper on the topic "Online Transactions and Consumer Protection Issues", in the Student Teacher Seminar organized by ILS Law College on 18 February 2010. Additional Information Awards and Achievements
*College Researcher, for the Runners-up Team at the Lex Novitas National Moot Court Competition, V M Salgaocar College of Law, Goa 2011.
*Runners-Up in You(th) Speak at the South Asian Youth Peace Meet (Paper Presentation Competition), at Symbiosis Institute of Media and Communication, Pune, 2009-2010. First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge. Sugandha kumar Skills business operations, C, contracts, Credit, clients, documentation, Drafting, Finance, financing, financial, funds, insurance, Law, legal, legal Research, letters, Managing, marketing, meetings, Mergers and Acquisitions, Exchange, office, procurement, research, sales, Securities, Tax, team management | ADVOCATE |
HR ASSISTANT Highlights Interviewing expertise Employee Relations Manager Coaching and training Event management Employee Handbook development Staffing and recruiting professional Off-boarding Accomplishments Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times. Personable HR Generalist versed in recruiting top employees to automotive companies and innovative start-ups. Experience with public speaking on college campuses to attract new talent. Experience HR Assistant September 2015 to Current Company Name － City , State Advise managers on organizational policy matters andrecommend needed changes. Conduct new employee orientatio to foster positive attitudes toward organizational objectives. Identify staff vacancies and recruite,interview and select aplicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and help resolve work-related problems. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview program process. Advise top management on apropriate employee corrective actions. Create and modify job discriptions within all departments. Work with senior-level management to create fair and consistent HR policies and procedures. Work with HR advisors and HR representatives on establishing consistent hiring practices. Create and manage more than 100 confidential personnel records. Facilitate monthly meetings to develpo strategies that will positively influence workplace relationships. Suport 77 employees at all levels, including executive leadership. Experience Specialist November 2011 to September 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer services representatives when needed. Generated sales inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Successfully interacted with customers and retail buyers to expedite orders. Compilied weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Clerk/Store Manager June 2002 to January 2012 Company Name － City , State Was promoted to store manager after 3 weeks as a clerk. Managed a team of 7 professionals. Reduced and controlled expenses by developing an inventory controll process that was later used in all local stores. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquires and resolved complaints. Designed and implimented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily records of all transactions. Wrote order suply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Student worker/Multiple departments May 2004 to May 2011 Company Name － City , State Inspired students to translate their academic interests into the real world by taking positive actions. Initiated throught-provoking classroom discussions to help students develop their critical thinking abilities. Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources. Maintained athletics yearly budget with 100% accuracy. Conseled undergraduates in regard to educational and professional goals. Proctored yearly final exams at the end of each semester. Maintained strong ties with alumni to foster long-term suport with the school. HR Generalist January 2004 to May 2007 Company Name － City , State Conducted benefits administration for 30 benefit-eligible employees. Designed the emoployee performance evaluation process and merit program. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview programprocess. Advise top management on apropriate employee corrective actions. Created and modified job discriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed 2 employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Supported 30 employees at al levels, including executive leadership. Education BACHELOR OF ARTS : ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT , 2011 Lourdes College － City , State ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT ASSOCIATE OF ARTS : 2006 Lourdes College － City , State Interests Swimming, bike riding, camping, crocheting, crafts, and a variety of family activities. Skills academic, A.I., attention to detail, back-up, benefits, benefits administration, budget, cash receipts, Coaching, contracts, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, Employee Relations, Event management, hiring, HR, inventory, layout, leadership, meetings, Excel, organizational skills, organizational, payroll, personnel, policies, problem-solving, reconciling, recruiting, research, retail, sales, Staffing, store manager, employee handbooks | HR |
DIGITAL CLIENT LEAD Experience 05/2014 to Current Digital Client Lead Company Name － City , State Client: ExxonMobil Responsibility: Play an important role in a technology centric account; spearheading strategy and project leadership in ExxonMobil's Next Gen Global Web development efforts Lead a team that consists of UX, Search, Analytics, Technology, Creative and PM to establish Client's business goals into measurable end-products through requirement gathering and collaborations with EM's key players Deliver Agency POVs, present subject matter solutions based on learning from the analytics, consumer insights, and technology trends to help with Client's decision making process Champion US PVL/CVL sites post-launch operational efforts, including content management and updates, overall optimizations and technical implementations Manage EM's User Database Marketing efforts, craft short term/long term email marketing communication strategy and development plans in partnership with the planning team Responsible for budget tracking - annual vs. project based estimates, work completed to-date, vendor invoices, billing to-date and year-end accrues Projects: ExxonMobil's Next Generation Web Developments (US, Russia, China), User Database Marketing; Search (On-Site Search, SEO), Analytics, Site Content Management. 04/2014 to 05/2014 Digital Account Director Company Name － City , State Managed digital strategy, creative and production process in partnership with a traditional account team Contributed in the 2015 digital planning effort - a $3 million integrated proposal across web, social, CRM, digital media, PR Consulted the Restasis web analytics and reporting process; proposed a web optimization plan in an effort to create a more effective user conversion path to elevate the overall conversation rates Helped with recruiting subject matter experts to expand Agency's digital capabilities Contributed in company's overall growth; facilitated a RFP process; presented in a new business pitch Projects: Website Development and Optimization (Desktop, Tablet, Mobile); rEVO iPad App; Omniture Reporting; Google Analytics; Webmaster Tool; SEO; Paid Search; Banners; Emails. 06/2012 to 04/2014 Digital Account Supervisor Company Name － City , State Led and managed the wide network of Land Rover online businesses, integrated marketing campaigns, and various digital projects; made quick and precise decisions based on data that positively reflected the business outcome Acted as a hybrid between account and digital producer with solid understanding of technical environment to lead conversations with the developers; strong understanding of current and emerging web development technologies, front-end and back-end technologies, social media, APIs and CMS to communicate technical needs throughout an organization Responsible for Client relationship building; owner of communications between all partners (Global and Regional) Contributed in establishing the US online business as an international pilot market; liaison with the UK Client team on various assignments related to brand, product and tech on daily basis Participated in research and strategy exploratory; developed brand creative briefs; project managed all digital related project from end-to-end; monitored the analytics and optimized the experience based on metric results Developed project scope for upcoming fiscal year that included new, existing and buzz-worthy work Supervised and trained the Account Executives; ensured quality of work from all layers before it leaves the Agency Projects: Range Rover Sport - "Race The Sun" Integrated Digital Campaign: Rich Mobile Experience (Vehicle Configuration, Interior 360 View, Mobile Game); Immersive Interactive Film Mobile Apps: Trail Less Traveled Range Rover App; Land Rover Owner's App; In-Control Car Integration Digital Media: In-Market Dynamic Banners; Media Partnerships; Rich Desktop/Mobile Banners Websites Development and Maintenance: Global Desktop Site (responsive); Tier 1 Mobile Sites; Tier 2 regional Dealer Sites (responsive); Micro-Sites; Vehicle Configurators; Site Tagging; Site Retargeting; Inventory Search Tools; Database Management; Lead Form Creations and Lead Optimizations; CMS - SDL Tridion. 02/2010 to 01/2012 Integrated Account Supervisor Company Name － City , State Kohl's; Nasdaq (US, Global); Verizon; Novartis - Reclast Responsibility: Strategically led and managed multi-million dollar campaigns from end-to-end; helped a major retail Client successfully integrated the digital efforts with the traditional work stream Presented constant digital support and expertise; actively contributed key market insights, trends and solutions Maintained Client contact and demonstrated a true partnership by offering strategic input throughout the process Accountable for Client budget, agency quality of work; managed creative process and executions Developed and presented in-depth reporting and comprehensive campaign analyses on a quarterly basis Supervised junior account staff and conducted performance reviews to ensure they are on track to advance Projects: Social Media (Facebook): Engagement Apps, Games, Contest, Sweepstakes Campaign integration: TV, Radio, Print, Micro-sites, Rich Media Banners, Web Videos. 12/2007 to 01/2010 Digital Account Executive Company Name － City , State J&J CPG - Neutrogena, Aveeno; J&J Rx - Remicade; ExxonMobil Novartis OTC - Benefiber, Prevacid; CibaVision (US, Global) - Dailies; Medicis - Restylane Responsibilities: Developed campaign strategies and recommendations using emerging technology and social media platforms to achieve various Client marketing goals Managed all account functions, creative process that ensured complete work accuracy Presented ideas in Client discussions, translated Agency perspectives which added value in client's businesses Acted as key contact to Clients, partner Agencies, and vendors and fostered strong relationships with all parties Developed project Scope Of Work, creative brief, timelines and managed production budgets Projects: Digital Experiences: Mobile App; Augmented Reality; Touchscreen eDetail (Interactive HCP VisAid) Social Media (Facebook): Engagement Ads, Fan Pages, Apps, Promotions, Contests, Videos Other Digital Projects: US and Global specific Websites, Banners, TV Ads, Print,), emails, CRM. 10/2006 to 12/2007 Integrated Account Executive Company Name － City , State Worked as an integrated account lead between digital and CRM; provided constant support to team and Clients Developed market insights and competitive analysis that lead to the great creative ideas and strategies Participated in the initiation, presentation, and completion of all projects Managed the communications between the team and the Clients, partnered Agencies and vendors on daily basis Developed project estimates and managed budgets and forecast with a high degree of accuracy Projects: Websites (Branded & unbranded), Banners, CRM, Emails, Direct Mail, SEO, Print Ads, Posters, FSI, DRTV. Education September 2006 BBA : Marketing Advertising Pace University － State GPA: GPA: 3.54/4.0 Marketing Advertising GPA: 3.54/4.0 Skills Ads, Agency, Banners, billing, budgets, budget, CMS, competitive analysis, Content Management, conversion, CRM, Client, Clients, Database Management, Database Marketing, decision making, Direct Mail, email, Film, Google Analytics, UX, Inventory, marketing, Market, marketing communication, network, Next, Optimization, performance reviews, Posters, PR, producer, project leadership, proposal, quality, quick, Radio, Reality, recruiting, relationship building, reporting, requirement, research, retail, RFP, social media platforms, strategy, strategic, strategy and development, Sun, TV, View, Website Development, Web development, Websites, Webmaster, year-end | DIGITAL-MEDIA |
PROJECT MANAGER AND TECHNICAL IMPLEMENTATION Career Overview Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it. Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains. Qualifications AS/400 Administrator Excellent problem Solving abilities Project Manager Web Application Security AS/400 Setting goals and objectives QA Tools Enterprise Technologies System Upgrade/Migration/Back up Management and Teamwork Data Backup and retrieval AS/400 Prioritization Tasks Clear Quest / SharePoint Product Template RPGLE/ILE Technical Specifications Creations COBOL/400 Strong knowledge of ITIL. CL/400 Integration across IPC (Incident, Problem, & Change Management) Utility: Query and SQL ALDOM/ACCES Adaptation Model Ethical Management Analyst Programmer Well Tracking Management Development of departmental budgets Coaching and effective delegation of tasks. Excellent Communication Skills Decision-Making and conflict. Manage multiple tasks simultaneous Ability to perform hands on work team. Management of meeting and time production. Technical Skills Skills Experience Total Years Last Used IT Project Manager Analyst & AS/400 Administrator 13 2016 Accomplishments -Implementation Core banking (AS/400) Company: FISERV -Upgrade Core banking Work Experience Project Manager and Technical Implementation Apr 2003 to Mar 2015 Company Name － City Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration. Developed and implemented complex Internet and Intranet applications on multiple platforms. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Supervised and provided direction for six technical direct reports regarding network activities. Recommended network security standards to management. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Developed data architecture design to enable analysts to perform targeted customer analysis. Weekly monitoring of the project. Technical Project Manager Jun 2015 to Feb 2016 Company Name － City Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications. Established compatibility with third party software products by developing program for modification and integration. Coordinated with systems partners to finalize designs and confirm requirements. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access. Built application platform foundation to support migration from client-server product line to enterprise architectures and services. Designed strategic plan for component development practices to support future projects. Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production. Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications. Consistently met deadlines and requirements for all production work orders. Supervised and provided direction for six technical direct reports regarding network activities. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. Provided methodologies for object-oriented software development and integration solutions. Recommended architectural improvements, designs solutions and integration solutions. Weekly monitoring of the project. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object. RESPONSIBILITIES BASIC Project Manager Company Name Define the scope of the project in collaboration with senior management. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources required to complete the project. Execute the schedule for project completion that effectively allocates the resources to the activities. Follow up on objectives and measures upon which the project will be evaluated at its completion. Execute the project according to the project plan. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time, within budget and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase. Provide guidance and direction to the program and other teams involved. Support issues resolution and delivery across department teams. Create and present executive level documentation for use in program status and communications. Support program / project management routines. Education and Training High School Diploma 2003 Juan Pablo Duarte － City Skills -AS/400 Administrator -Project Manager -Web Application -Security AS/400 -Setting goals and objectives -QA Tools -Enterprise Technologies -System Upgrade/Migration/Back up -Management and Teamwork -Data Backup and retrieval AS/400 -Prioritization Tasks -Clear Quest / SharePoint -Product Template -RPGLE/ILE -Technical Specifications Creations -COBOL/400 -Strong knowledge of ITIL -CL/400 -Integration across IPC (Incident, Problem, -Utility: Query and SQL & Change Management) -ALDOM/ACCES -Adaptation Model Ethical Management -Analyst Programmer -Well Tracking -Management. -Development of departmental budgets -Coaching and effective delegation of tasks -Excellent Communication Skills Decision -Making and conflict -Manage multiple tasks simultaneous -Ability to perform hands on work team -Management of meeting and time prod. | BANKING |
MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite SharePoint, Citrix, Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written, Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On-Time Goal Achievements of 95% Proficiency Rate Experience Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor 05/2012 to Current Company Name City , State Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants. Also manage project risk through comprehensive mitigation assessment and planning techniques. Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment. Actively manage the work efforts of multiple functional resources through the project plan. Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals. Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation. Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Prioritize and perform a variety of concurrent tasks with minimal direction. Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests. Strong time management skills and sense of timeliness in meeting commitments. Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis. Met overall goals with 95% proficiency rate. Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques. Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign. Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content. Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation. Develop contingency plans to meet compliance requirements with company practices. Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals. Responsible for campaign design and production and distribution. Project planning, scheduling, tracking and reporting. Proven project management skills with ability to execute and drive stakeholder agreement. Spreadsheet, database and relevant project management experience. Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently. Write and manage "standard content" used for client communications. Strong detail-orientation and problem solving skills with effective planning, time management and organization skills. Ad-hoc project and reporting on an on going basis. Project Manager 01/2007 to 01/2011 Company Name City , State Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests. Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production. Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs. Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices. Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities. Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations. Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed. Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management. Perform quality review and escalate timeline issues and risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 to 01/2007 Company Name City , State Officer, Marketing Specialist 01/2000 to 01/2004 Company Name City , State Executive Assistant/Office Manager 01/1997 to 01/2000 Company Name City , State Education Villanova University - Six Sigma Green Belt Certification 2010
Advanced Project Management Certification and Project Management Essentials 2007
WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 2012-2013
Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs 2013 King's College City , State Diploma : Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written | BANKING |
DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional with an exemplary background in Healthcare IT.
Progressive leadership experience in Healthcare IT.
Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis.
Proactive leader with an excellent work ethic and commitment to exceptional customer service. Skills Graduate Assistant - Team Lead Lead implementation of Optical Character Recognition (OCR) system in Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x and 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 to Current Director of Applications City , State 400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT. Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan and implement new projects. Negotiation: Saved over $250,000 when purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants. EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow. Consolidating and eliminating redundant applications. Initially there were over 125 applications and systems, so far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit. Lead Team to prepare for MU stage 2 attestation. Currently leading Team to prepare for MU Stage 3 attestation. ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline. Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata). Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room. Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost. Company Name January 2012 to June 2013 Project Manager City , State 140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations. Project management, product evaluation and contract management. Saved over $75,000 by negotiating price when purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along with HIM Team and prepared project plan. Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system). Lead implementation of EHR in Cardiology department (CardiacScience Pyramis). Lead migration of interface engine (from HL7 connect to Summit Interface engine). E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech). October 2011 to May 2012 Healthcare IT Consultant Company Name January 2008 to September 2011 Program Manager Consultant State Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO. Served as a member of Corporate IT and Administrative Steering Committee. Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures. Managed $20M budget. Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems. Participated in monthly and quarterly Enterprise IT Governance meetings. Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget. As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects. Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions. Managed staff and budget 50 direct reports and up to 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams. Built strong IT Teams by mentoring, motivating and giving opportunity to grow. Worked closely with Regional IT Teams in consolidating applications and systems. Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System. Initially there were over 500 applications. Eliminated as many as half of those applications by integrating the systems and implementing best practices. With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System. Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital. Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations. Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services). Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions. Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System. Lead Enterprise wide data archiving and reports standardization project. Education and Training University of Nevada 2007 Masters of Science City , State Sri Ram Engineering College 2005 Bachelor of Engineering City , India Professional Associations Interests HIMSS NYC chapter member.
1 | Page Additional Information HIMSS NYC chapter member.
1 | Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow | HEALTHCARE |
ENGINEERING SUPERVISOR Executive Summary Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 9 years of experience. Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products. Forward-thinking Electrical Engineer with hands-on experience performing quality troubleshooting, electronics system, and plumbing. Perform general repairs on all floor covering, upholstery, welding, and fabrication. Maintain a property wide clean and safe work area. Troubleshoot and repair mechanical equipment ranging from heating, ventilation and air conditioning equipment, fan coils, chillers, pumps, boilers, and cooling towers. Receive and respond to maintenance calls in the hotel and casino from guests and other departments. Core Qualifications Training program implementation Project management Drilling engineering Building commissioning experience A highly motivated and energetic personality. Ability to take initiative and exhibit flexibility. Excellent customer service skills. Interpersonal communication skills Demonstrated organizational/planning skills Adaptability Ability to translate technical specifications Have interpersonal skills to deal effectively with all business contacts. Professional Experience Engineering Supervisor 11/2014 to Current Company Name City , State Assist management indirect oversight of department daily operation. Ensures effective communication between the Facilities Director and all other supervisors of the Engineering Department. Performs all other duties as assigned by the Facilities Director. Ensures that quality services and controls conform to established standards. Quickly assesses problems or situations and takes the proper corrective action without hesitation, and makes prompt and just decisions. Engineering Assistance Supervisor 06/2005 to 05/2014 Company Name City , State Managed team of 21 of professionals. Utilize reporting tools to analyze and monitor status of project and individual work efforts. Collaborate with all departments and engineering teams to continuously manage trade-offs between scope, resources and time during the project/task durations. Perform all duties as deemed necessary for the success of the department. Ability to communicate with employees and other Department Heads. Previous experience using industrial hand tools, power tools, testing, and monitoring equipment. Sky Cap 09/2001 to 05/2005 Company Name City , State Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Education High School Diploma 12 El Dorado High School City , State , USA Skills Leadership Development Program Hands On Training: Electrical, Pluming, Painting, Full Finish, Wall Paper Management Training, Team Builder, Outlook Training, Excel Training, Hotsos Training, Stratton Warren "MMS" | ENGINEERING |
CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO Summary To obtain a mid-level leadership position in media that will utilize my strong analytical, negotiation and creative- thinking skills. Experience Contract Senior Associate Media Planner at SapientNitro 07/2014 - Current Company Name City , State Clients: KPMG, Citizens Bank, The Institutes, Moven Involved in all aspects media planning and buying process, from client briefing to post buy reporting Provide POVs for new vendors and opportunities Compile RFPs for potential partners and negotiate media costs. Secure media placements and issue approved vendors IOs Create strategic and tactical media recommendations with traditional and online components Analyze campaign reporting and provide clients with optimizations Assist media finance team in vendor payment and client billing Lead status updates calls with clients, present media recommendations and POVs. Freelance Sales Planner 04/2014 - 05/2014 Company Name City , State Served as primary POC for Major Projects brought in by Ad Sales Team. Created media plans and PPT decks for incoming RFPs and meetings for Ad Sales Team. Coordinated with multiple departments within the Ziff Davis Organization; ensuring programs have all necessary requirements to launch timely and effectively. Managed client and agency expectations, creative approvals, project timelines, and asset allotment for Ziff Davis programs and projects. Managed the expectations of Ad Sales, Operations, Sales Development, Tech, Finance, and Editorial, to guarantee internal protocols and workflows are met with each program. Worked with Editorial staff to coordinate Ad Sales and Editorial Programs. Brainstormed with Marketing team to create innovative ideas for the Ziff Davis organization and prospective advertisers. Freelance Associate Media Planner, Digital 01/2014 - 02/2014 Company Name City , State Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV RFPed potential vendors for upcoming campaigns. Reviewed vendor proposals, negotiated plan, and assisted with putting together campaign recommendations for clients. Created and updated buy sheets for client approval. Entered all media buys into Strata, and sent/received signed IOs from vendors. Coordinated digital production of custom assets with vendor, client, and creative agencies. Created t-sheets for Ad Ops team, and send out tags to approved vendors. Met with potential new partners to learn about capabilities and ad opportunities. Provided campaign reporting for currently running campaigns, and in-depth post reporting using Dart DFA and Excel. Studio Manager 08/2013 - 01/2014 Company Name City , State Opened job numbers and created estimates for new jobs. Scheduled and attended all pre-shoot meetings, noting any changes or requests. Set up and broke down shoots for visiting client, assisting with any needs during the day. Revised and sent out estimates and payments to vendors and clients. Assisted food stylist, prop stylist, and photographer during shoot prep, shoot, and post shoot by running errands, and anything else needed. Digital Sales Planner 07/2013 - 08/2013 Company Name City , State Assisted Director of Sales Development and Account Executives in assembling customized marketing plans for incoming RFPs from agencies and clients to meet their advertising objectives. Helped in managing key relationships with agency personnel and clients. Worked with Account Executives to ensure a smooth transition from pre-sale responsible to post-sale and campaign activation. Entered and managed sales inventory through Dart DFP, and created and/or revised insertion orders for agencies and clients. Key liaison between digital production, ad ops, and project managers to ensure delivery of strategic and successful media programs with optimal CTRs, and other key digital metrics. Contract Marketing Coordinator at Verison FiOS 04/2013 - 05/2013 Company Name City , State Provided support for 16 Account Managers and two Regional Account Mangers. Pulled and analyzed multiple daily sales reports through VZaI. Created new reports at the request of Account Managers and Regional Account Managers. Managed six street team employees for fieldwork events and event reporting. Freelance Digital Media/Traffic Coordinator at Prudential 02/2013 - 03/2013 Company Name City , State Entered new campaigns into MediaVisor and MediaOcean to create IOs for publishers and traffic sheets for creative departments. Provided monthly campaign report and analysis using Dart DFA. Cost audited all media spend of the previous months activity for finance department. Point person for Aventa, trafficking company, and assisted with any issues or questions about current and upcoming campaigns. Freelance Assistant Digital Media Planner At Neo@Ogilvy 12/2012 - 01/2013 Company Name City , State Clients: Caesar's Entertainment Assisted with submitting and processing media invoices through ASPEN. Maintained vendor relationships and monitored delivery of active campaigns. Generated and analyzed all campaign reports to determine media spend and performance against respective metrics, in addition to presenting results and insights directly to the client. Assisted in RFP and media negotiations, and issues insertion orders to publishers using DDS. Created media recommendations and media flowcharts for upcoming campaigns. Integrated Junior Media Associate 11/2011 - 11/2012 Company Name City , State Client: Samsung; Enterprise and Consumer Business and Telecom Samsung Developed strategy for traditional and interactive media, and tactical interactive media recommendation for new products launches, and other key products under the Enterprise (B2B) and Consumer Business Divisions for Samsung US. Lead weekly status calls with the client, creative agencies and other partners for 9+ campaigns. Activated digital executions from RFPs to post-buy reports, using MediaOcean and Dart DFA. Analysis and present bi-monthly campaign reporting with optimization recommendations. Utilize industry tools such as IMS, Comscore, and Tardiis to develop campaign recommendations, as well as weekly presentations of industry trade articles. Provide POVs on new partners and opportunities for the client Accomplishments Completed Starcom Mediavest Group Flight Basics training course. Education Present Certification : eCornell - Marketing Strategy Seven-course online marketing certificate with MBA-level strategic marketing training. December 2010 Bachelors of Arts : Seton Hall University - Communications City , State GPA: GPA: 3.4 Emphasis in Public Relations Marketing, Public Relations and Journalism coursework Member of PRSSA, Member of Alpha Phi Sorority: Director of Marketing, 2008-2009 and Vice President of Marketing, 2009-2010 Skills M edia Planning/Buying Softward: MediaOcean, DDS, MediaVisor, Aspen, Strata, Dart DFA and DFP Research Software: IMS Clear Decisions (MRI), comScore, Adviews, Snapshot, SRDS, eMarketer Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive and Docs, Box, QuarkXPress Mac/PC Platform proficient | DIGITAL-MEDIA |
EXECUTIVE CHEF Professional Summary Talented Executive Chef with twenty five years experience developing menus and working as head chef/owner of mobile catering business, fast food Cajun and Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience as a dynamic, resourceful and skilled Executive Head Chef with a proved success record in both fine dining and catering.Highly skilled chef with proved ability to produce quality menu items under tight deadlines. Core Qualifications Food and beverage handling expert Italian cuisine expertise Skillful kitchen staff trainer Ethnic foods preparation Capable concession stands manager Food cost control specialist French cuisine talent Food cost analysis expert American cuisine expert International culinary skills Ability to handle fast-paced Back of house operations environment as well as front of house understanding Ability to handle/resolve problems Kitchen productivity Successful kitchen staff supervisor Strong customer relationship builder Cash handling Plate presentation skills Special dietary needs expert Proficiency in inventory and ordering Food handling knowledge Proved leadership skills Food production quality knowledge Reliable, punctual and committed to High level of cleanly kitchen customer service maintenance Staff scheduling knowledge Interviewing and training ability Sensitive to cultural diversity Knowledge of basic food preparation Strong restaurant serving experience Knowledge of products and Team-oriented selections Willing to work under pressure Menu development skills Written and oral communication skills Open Table experience Good personal hygiene Proved success in up-selling Works well under pressure Basic knife skills Preparation of various food items Consistently complies with polices Uses proper sanitation practices and procedures Able to work in a fast paced Banquet operations and off-site environment catering expert Able to work with hands continuously Experience December 1987 Company Name City , State Executive Chef Operations Management: Food Preparation Responsible for coordination of up to 12 servers in restaurant with capacity of 200. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Estimated amounts and costs of required supplies, such as food and ingredients. Helped with preparation, set-up, and service for catering events. Performed all transactions in a cordial, efficient and professional manner. Prepared food items. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Trained kitchen staff on proper use of equipment, food handling and portion sizing. Responsible for the design and preparation of all menu items for private home/office setting. Supervised kitchen staff of 10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed preparation and presentation of the desserts for all catered events. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Hired and trained staff of 12 food preparation employees. Oversaw 10 cooks and a Sous Chef as part of overall back of the house operations. Managed food and produce receiving process with 100% accuracy. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Responsible for daily set up of five stations. Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Ensured minimal product shrink and coordinated secondary usage of product Executed various kitchen stations and assisted with, meat, fish, sauté or pantry Informed patrons of establishment specialties and features Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Loaded dishwashers and hand-washed items such as pots, pans, knives Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diets Stocked and rotated products, stocked supplies, and paper goods in a timely basis Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Cooked the exact number of items ordered by each customer, working on several different orders simultaneously Created and explored new cuisines Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Ensured consistent high quality of plate presentation Ensured first-in-first-out system with all ingredients labeled and stored properly Maintained contact with kitchen staff, management, serving staff, and customers Maintained system of control for storage temperatures and proper functioning of kitchen equipment Oversaw kitchen employee operations to ensure production levels and service standards were maintained Seasoned and cooked food according to recipes or personal judgment and experience Suggested additional items to customers, as appropriate, to increase restaurant sales. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Consistently adhered to quality expectations and standards. Delivered an exceptional dining experience with friendly, fast service. Completed closing duties, including restocking items and closing out the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Received frequent customer compliments for going above and beyond normal duties. Education 2011 Le Cordon Bleu Culinary School City , State , USA Associate of Arts : Culinary Arts Hospitality and Restaurant Management Le Cordon Bleu Culinary Arts Hospitality and Restaurant Management Specialized in all aspects of culinary cuisine Professional Affiliations Member, Small Business Association (2005 - present) Member, USPCA United States Private Chef Association Skills allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory, leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified | CHEF |
ENGINEERING MANAGER Experience Engineering Manager February 2008 to Current Company Name － City , State Supervisor: Tom Mosca, VP Manufacturing Manager of tool room, tool service, and punch manufacturing departments Manager of engineering, drafting, CNC programming, and lean/continuous improvement Engineering support for supervisors and shop floor with emphasis on problem solving Research, planning and execution of capital projects Design and engineering calculations for custom architectural products and fabrications Cost estimating of fabricating work and architectural projects Design and develop perforating punch tooling CNC programming of Whitney punch/plasma CNC programming of Trumpf press brake Research and implement new manufacturing processes Train employees in the operation of new equipment and new manufacturing processes Lead research and development efforts for high precision products Assist outside sales with customer visits and technical proposals Provide technical support to inside customer service and interact with customers Work with customers and outside tooling vendors to design automotive stamping dies Support for maintenance and operation of perforating, stamping, and throat presses Manufacturing Engineer October 2004 to February 2008 Company Name － City , State Supervisor: Dave Rollison, Owner Cost estimating from customer supplied parts or drawings Creation of shop floor routing for parts and assemblies CNC programming of Amada turret presses Scheduling and supervision of entire shop Train shop personnel in the operation of CNC equipment Total customer service from design and estimating to production and delivery Maintain and repair shop equipment and hand tools Quality control and part inspections Maintain, repair, and upgrade turret press tooling Cost engineering and problem solving to meet customer needs Manufacturing Engineer September 2002 to October 2004 Company Name － City , State Supervisor: Gary Albright, Owner Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS line with right angle shear and sorting system Maintain and repair CNC equipment, powder coating system, and air compressors Train shop personnel in the operation of CNC equipment Prepare standard work instructions for all aspects of shop operation Design and subcontract special tooling for press brakes Total project management from raw materials to packaging Subcontract machining, plating, irridite, and silk screening Maintain steel and aluminum inventory Estimating of new jobs and customer service Shop supervision and inspection of parts through the manufacturing process Time study and cost comparison to quotes Assist customer with design for manufacturing Manufacturing Engineer October 1997 to September 2002 Company Name － City , State Supervisor: Chuck Searfoss, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada and Behrens turret presses CNC programming of Trumpf automated punching cell CNC programming of Trumpf laser Programming of Motoman 2-head robotic welding cell Creation of shop floor routings for parts and assemblies Design and build welding fixtures for robotic welding cell Design and build fixtures for OBI punch presses Manage all tooling for punch presses and press brakes Design and order all special tooling for punches and brakes Research, select, and justify new capital equipment Train shop personnel in the operation of new equipment Lead maintenance department in the repair of equipment and tools Time study and cost analysis of equipment in operation Work with customers to identify and solve manufacturing problems Manufacturing Engineer February 1996 to September 1997 Company Name － City , State Supervisor: Jim Nance, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS and automated punching cells CNC programming of Amada lasers Creation of shop floor routings for parts and assemblies Design and order special tooling for punches and brakes Research and recommend new capital equipment Assist in the maintenance and repair of equipment and tools Time study and run time analysis of equipment in operation Work with customers to identify and solve manufacturing problems Mechanical Engineer December 1993 to January 1996 Company Name － City , State Supervisor: Bill Higgins, General Manager Design systems and create approval drawings from customer supplied specifications Structural steel design and pressure calculations for industrial dust collection Create detailed shop floor drawings from approved designs CNC programming of Amada punch/plasma turret press CNC programming of MG systems plasma table Redesign, modify, and customize product line of utility truck bodies Total product support for line of industrial louvers and dampers Wind and hurricane load calculations on louvers and penthouses Assist in the design and manufacture of welding fixtures Designer/Drafter March 1993 to December 1993 Company Name － City , State Supervisor: Dave Whalen Create detailed part drawings of ice cream hardening machines and conveyors Create layout and installation drawings of industrial pallet storage systems Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design façade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance. Education B.S. : Mechanical Engineering West Virginia Institute of Technology － City , State , US West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992 Skills Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering | ENGINEERING |
TEST ENGINEERING Profile I am seeking the challenging position with a technology company that will allow me to apply and enhance my skills of being Test Engineer to their fullest potential. Possessing over 10 years of experience in the electronics manufacturing and test engineering environment can bring high level of responsibility and technical role in your company. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field. Areas of Expertise Digital/Analog and RF Circuits Design Techniques and Troubleshooting, used Agilent E5061B-3L5 LF-RF Network Analyzer for troubleshooting Proficient with circuit board and microscope soldering skills and rework Interpret in reading schematic diagram for AC/DC circuits View Expert CAD Design software operating experience TEXMAC Flying probe 9000 series program experience Agilent 83480A Digital Communication Analyzer operating experience Employment Hands on Computer Skills Python Scripting for test automation Solaris 10 OS, Linux Mandrake and Red Hat OS Configuration SQL Server Configuration UNIX Script & Shell Programming Networking Essentials Networking Cabling Cat5e, Cat6 and Fiber Optic TCP/IP and OSI Layers Knowledge Windows XP Pro-Win 7 Mac OS X Leopard PC Hardware Installation PC Troubleshooting PC Software Installation Routers and Switches Cable Modems Experience Network Subnetting, routing and addressing Professional Experience Test Engineering Feb 2006 to Current Company Name － City , State Perform component debugging on the complex android mobile technology products with Android Debug commands. Bring up ongoing reliability lab for the android device compliance testing that includes tumble test, drop test, button cycling test, thermal testing and humidity environment testing. Troubleshoot and perform final root cause failure analysis on the component level for Riverbed Steelhead, Sturgeons, and Interceptors WAN optimization hardware appliances. Responsible to perform functional test and system level validation, Report directly to the customer's quality engineering department with final failure analysis data results on RMA/FA systems. Manage RMA returns and process orders. Perform incoming quality check on the RMA systems. Upgrade firmware or software if required. Use test equipment tools Digital/Analog meters, Signal Generators, Oscilloscope Tektronix TDS 3052, Fluke 26III True RMS MM meter to find root cause on the electrical circuits. TestExpert CAD for signal view. Directly work with customer's engineers to resolve all test related issues and act as primary technical customer interface. Prepare and develop test process procedures and disseminate test-engineering standards for developed test systems. Measure and control test debug WIP. Stay abreast of technology trends. Design, develop, maintain test procedures, and tester software for electronic circuit board production. Support junior technicians with failure analysis, tester debugging, reduction of intermittent failures. Review test equipment designs, data and RMA issues with customers regularly. Support backend production floor with BOM breakdown for Intel X-86 server platform, Created Visual Aids. work instructions for assemblies from frontend to backend. Properly implement ECO, ECN, Deviations, SPIs and ETN rework on the production floor. Design barcode labels with loftware design software for assemblies and subassemblies. Create MES routes for the assemblies and controlled process verification in the MES system. Bronze Six Sigma certified. Participate in Lean manufacturing eg. The 5S's, Kaizen Blitz or Events, QRQC, Workflow Analysis, Layouts & workcell design, Kanban, Simulated continuous flow, De-bottlenecking, Takt Time and other process related improvements, FPY reports for test matrix, Test Debug WIP reports. Applied Lean Six Sigma methodologies to improve production process. Work with Test and Manufacturing engineering departments for DFT and developed test programs. Extensive experience in NPI environment and NPI process improvements, customer's NPI projects portfolio includes McAfee, Riverbed, HP, Silverspring networks, NEC, Cisco, Pocketfinder, Sunpower & Sable networks. Traveled domestic and overseas to coach diagnostic technicians for new customers and existing customer product lines. Integration System Engineer Jul 2005 to Feb 2006 Company Name － City , State Responsible to create proposals, design Security Access Control, CCTV Surveillance System and Alarm Systems for Government, Commercial, and Residential customers. Provided Technical Support to Field Technicians and customers. Install GPS tracking devices on fleet vehicles. Lab Technician Apr 2003 to Jul 2005 Company Name － City , State Work directly with the company's Vice President of engineering on the development of alarm verification VIT system. Support development of new production and R&D engineering department overseas with BOM breakdown, Visual Aids, Schematics improvements and US FCC compliance requirements. Daily job duties included test and Troubleshoot CCTV Security products. Performed electrical conformance testing with Agilent 83480A Digital Communication Analyzer. Introduce new product lines to the customer and marketing department. Provided Technical Support on all company products on phone and via email. Test Technician III Jan 2002 to Mar 2003 Company Name － City , State Test and troubleshoot flat touch screens and report daily test reports to engineering department. Trained new employees to perform task on assembly lines. Production Test Technician II Oct 2000 to Nov 2001 Company Name － City , State Certified WWOPS Final Analysis Manufactured Training. Ability to Test and Debugged all SUNFIRE mid and high series servers. Generate daily work report on failed CPU boards and other components. Experience in Assembly line, Kitting and pack out. Assisted Manufacturing Engineers to installed and tested new features on a servers. Interpret and very familiar with SUN Microsystems technical docs on Netscape interanet. Test Technician I Mar 1999 to Sep 2000 Company Name － City , State Directly work with Engineers on new customer products for Telecommunication Servers. Performed test and repaired bad main boards, worked on SMT machines on a production. Education BSEE 2016 Northwestern Polyphonic University － City , State Associate Degree , Physics, Chemistry and Mathematics 2001 D.A.V. College Jalandhar City GPA: GPA: 4.0 GPA: 4.0 AAS Degree , Electronics Technology Heald College School of Technology － City , State Electronics Technology Skills Assembly, automation, Cable Modems, Cabling, CAD, Cat5, Cisco, coach, hardware, CPU, DC, debugging, DFT, Design software, electronics, email, features, functional, Government, GPS, HP, Intel, Linux, Logic Analyzer, Mac OS, marketing, McAfee, MES, Access, Win 7, Windows XP, NEC, Netscape, Network, Networking, Networking Essentials, networks, OS, optimization, Oscilloscope, OSI, PC Hardware Installation, PC Software, PC Troubleshooting, proposals, Python, quality, reading, Red Hat, RMS, Routers, routing, Schematics, Servers, Shell Programming, Script, Scripting, Signal Generators, Six Sigma, Solaris, soldering, SQL Server, SUN Microsystems, Switches, TCP/IP, TDS, Technical Support, Telecommunication, phone, test equipment, Troubleshoot, Troubleshooting, UNIX, Upgrade, validation, View, WAN, Workflow Analysis, X-86 | ENGINEERING |