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EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE Summary Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently.  Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement. Accomplishments Master's in Social Work Spring 2016 University of Utah Bachelor's in Social Work Summer 2007 California State University of Los Angeles Experience Emergency Room Admitting Specialist/Quality Assurance Sep 2014 to Current Company Name － City , State Arrange efficient and orderly admission of patients. Insures that patient information is collected and that patients are aware of hospital policies and procedures. Interview incoming patient or representative and enter information required for admission into computer database. Collect co-pays and deductibles from patients. Distribute appropriate information to ancillary departments. Cross trained in other areas and perform any other duties as assigned (OP and IP). HealthCare Rep Oct 2009 to Aug 2014 Company Name － City , State Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage. Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval. Maintain ongoing communications with government agencies regarding the status of claims. Provide updates and assistance to hospital personnel and other staff as needed. Knowledge of federal and state programs to benefit coverage for the client. Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living. Ability to read and apply the information contained in medical records and prioritize. Identify missing evidence and follow through to completion. Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process. Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses. i.e. approval notices, denials and reapplications). Assists clients with scheduling appointments and reminding of appointments, as needed. Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status. Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval. Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal. Developmentalist/Caregiver Jul 2009 to Oct 2009 Company Name － City , State Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center. Properly manage aggressive, self-abusive, and non-compliant individuals. Implement and follow prescribed behavioral programs. Transfer individuals correctly. Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding. Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior. Participating in and supervising patient activities. Teaching daily living skills. Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment. Mental Health Worker II Jan 2008 to Mar 2009 Company Name － City , State Update and maintain client charts with medical services. Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan. Facilitate STEP group for clients parents. Facilitate Anger Management groups for Clients. Coordinate client services with local agencies. Provide rehab services to medication only clients 1x/month. Provide interpretations to Spanish as needed to facilitate access to services. Home-visits. Parent and family support. Intense Case management. Attend clinic meetings. Participate as a tx team member. Facilitated daily groups for the Intense outpatient and inpatient program clients. Education Master , Social Work Spring 2016 University of Utah College of Social Work Social Work Bachelors Summer 2007 California State University － City in the Art of Social Work Languages Bilingual, Speak, Read and Write English and Spanish Fluently. Skills Bilingual, Speak, Read and Write English and Spanish Fluently. Advanced in Word, Microsoft, explorer, lotus, and outlook, MIDAs,  Proficient in excel. CPR certified. Excellent customer service, critical thinker and problem solver

HEALTHCARE

CERTIFIED CUSTOM FRAMER Qualifications Ability to multitask. Certified in custom framing. Motivated to meet every deadline. Excellent communication skills Problem solver Experience Certified Custom Framer , 01/2015 to Current Company Name － City , State Providing great customer service in helping each customer pick design that best fits their needs. Managing time to meet deadlines. ​Helping out on the floor or at register when needed. Training new associates in the frame shop. Sales Associate , 09/2014 to 11/2014 Company Name － City , State Delivered excellent customer service by greeting and assisting each customer. Filled in positions when understaffed or a task needed to be completed.  Assisted manager in closing down store and cash registers at the end of each night. Visual merchandising through setting planograms and detailed recovery. Stocked inventory when shipments were received. Learned how to work with a team to accomplish greater tasks. Education High School Diploma : 2014 Trinity High School － City , State , United States 4.3 GPA Graduated with Honors Business manager on yearbook staff

ARTS

ACCOUNT RECEIVABLE Executive Summary Champion of continual process improvements to create more efficient work environments. Leads by example, developing, mentoring and sharing best practices across lines of businesses. Analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements. Excellent communication skills, organizational skills and customer service skills. Supports diversity, organizational astuteness, and demonstrates consistent ability to develop and deepen client and partner relationships. Received awards for Customer service and satisfaction consistently ranked in the top 88%. Awarded top performer out of 18 location for consistent and precise working standards within the banking industry. Core Qualifications Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry Professional Experience Account Receivable January 2014 to January 2014 Company Name － City , State Processed and verified all incoming checks inputting the client information into the system. Prepared invoices for recording, process all account receivable and deposit cash receipts. Maintained records of the debits and credits and update the system. Audited financial reports for accurate recording and process. Provide daily report for to ensure proper debits and credits are applied. Reconcile account booking saving over $1,000 from errors and omission from customers on outstanding invoices. Communicated with manager and other team member to resolve outstanding issues. Treasury Services Advisor January 2013 to January 2014 Company Name － City , State Researched, analyzed, and resolved a wide range of treasury, cash management and or depository products and service for Global Large Corporate accounts. Provided a depth knowledge of Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services and various treasury products and services Provided independent account management, client servicing and implementation coordination of new services for highly complex accounts. Identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients. Displayed excellent client service skills while building and sustaining a client portfolio of over $56MM in revenue. Awarded Bank of America Silver medal for customer satisfaction score rating in top percentile. Provided day-to-day account servicing and resolution of routine to moderately complex inquiries (such as ACH, ARP, cash vault, lockbox, DDA and other platform) and operational requests for accounts and clients. Lead Ops Representative January 2007 to January 2013 Company Name － City , State Assisted and managed a team geared to retrieve checks from Image ATM and organize the daily Workflow. Responsible for debiting/crediting customer's general ledger accounts, with minimal impact to the Bank and clients. Established and maintained regular management routines to identify and communicate key priorities with stakeholders. Effectively influences clients to prioritize reporting efforts and follow best practices. Established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal partners to prioritize and resolve outstanding system issues. Escalated problems to the appropriate line of business. Prepared and organized information for analytical reports, prepare and facilitate meeting agenda and other data as needed. Give internal business partners and external clients tours of the department. Maintained time keeping schedule for associates absence, tardiness, vacation and sick leaves. Cash Vault January 2010 to January 2012 Company Name － City , State Prepared incoming cash from customers, counting and strapping it with the help of a cash counting machine. Executed all aspects of system hardware operations that required the input of large quantities of cash into the machine. Resulting in minimal impact to clients. Prepared cash out or cash in ticket to adjust out of balance issues. Customer Service Representative January 2008 to January 2010 Company Name － City , State Executed all aspects of customer service incoming call center including inquiries, billing and activation of cellular service. Answered telephone for service questions for customer support,document the client needs. Lead Sorter Operator January 1997 to January 2007 Company Name － City , State Check Processing) Managed a team of experts that executed all aspects of system hardware installs and repairs regarding check 21 Sorter Operations. Resulting in 40% increase to Bank of America and its clients and a quick turnaround on all Service Level Agreements. Acted as subject matter expert relative to designing, documenting, implementing, monitoring and identifying qualitative improvement opportunities in Bank of America. Resulting a 100% enhanced process improvements and cost savings. Established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal clients to prioritize and resolve outstanding system issues. Interviewed potential associate applying knowledge of laws, policies and regulation. Education Associates Degree : Applied Science, Criminal Justice , 2009 DeKalb Technical Institute － City , State Applied Science, Criminal Justice M&K : Education City , State Education Certification as Nursing Assistant -2004 CPR certified and First Aid Training MLS Real Estate School- 2004 Compliance training for Anti-Money Laundering, timekeeping, and other bank and federal regulation Skills 10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow

BANKING

ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER Executive Profile Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives. Skill Highlights Enrolled Agent (EA) Proficient in Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC and Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Accounting Reviews Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates. Professional Experience Enrolled Agent / Tax Accountant / Office Manager May 2006 to May 2015 Company Name － City , State Playing a main role in preparing tax resolution settlement actions for the firm Reviewing office files to make sure that all the documentation provided are accurate Analyzing the information to proceed with the tax resolution Making negotiations before preparing final settlement documentation and amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns Managed accounts payable, accounts receivable, and payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 to May 2006 Company Name － City , State Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting Team Coach July 2003 to December 2004 Company Name － City , State Gymnastics instructor Vice President of Sales / Office Manager / Legal Department May 2003 to December 2004 Company Name － City , State Sales Leads, Signing of Contracts, Meeting with all clients Sending out sub-contractors on daily Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials Legal Secretary / Administrative Assistant November 2002 to May 2003 Company Name － City , State Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll Receptionist / Administrative Assistant July 2002 to November 2002 Company Name － City , State Answered mutable phone lines, typed up subcontracts, proposals Purchase orders, submittals, transmittals, helped on bids for projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 to July 2002 Company Name － City , State Post closings, legal assistant Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs Coordinating with brokers, investors, & loan officers Administrative Assistant August 2001 to November 2001 Company Name － City , State Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J.  Hoskins Law Office. Accountant August 2000 to August 2001 Company Name － City , State A/P and  A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard. Collections Representative April 2000 to August 2000 Company Name － City , State Called cardholders and collected credit Card debts Top Performer Sales Merchandiser April 2000 to August 2000 Company Name － City , State Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 to November 1999 Company Name － City , State Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout. Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions. Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service. Assistant Store Manager April 1996 to April 2000 Company Name － City , State In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc. Highlights: Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance. Won various sales and donations awards during tenure. Education High School Diploma : Business and Marketing , 1997 Ocean Lakes High School － City , State Attended Professional Marketing and Management Seminars Accounting and Business , 2004 University of Phoenix － City , State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997) Active Volunteer in the local community

APPAREL

COLOR CONSULTANT Summary Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service.  Experience November 2016 to Current Company Name City , State Color Consultant Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities include: Achieving the stores daily sales goal by assisting clients with their product purchases. Analyzing skin condition and make appropriate product recommendations. Working as a team with colleagues and participating in weekly competitions/games, themes, etc. Stocking shelves, supplies, and organizing displays. Developing positive customer relationships through friendly greetings and excellent service. June 2012 to September 2016 Company Name City , State Office Manager McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency, meticulous attention to detail, strong problem solving, and customer service were required skills needed as an Office Manager. Daily responsibilities: Preperation of tax returns, E-filing, and POA's (Power of Attorney). Managed accounts payable/recievable. Oversaw inventory and office supply purchases. Helped distribute employee notices and mail around the office. Performed complex general accounting functions, including preperation of journal entries, account analysis, and balance sheet reconciliations. Screened applicant resumes and coordinated both phone and in-person interviews. March 2011 to July 2012 Company Name City , State Receptionist  Worked for RE/MAX as an entry level receptionist. Daily responsibilities included:  Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events. Managed office supplies, vendors, organization, and up keep. Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events. Opened and properly distributed incoming mail. Directed guests and routed deliveries and courier services. Education May 2010 Norwich Free Academy City , State High school Skills Excellent communication skills Articulate and well-spoken Accurate and detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations

CONSULTANT

CONSULTANT Summary USE MY SKILLS TO MEET THE REQUIREMENTS OF THE COMPANY I WORK FOR IN ORDER TO COMPLETE THE COMPANIES GOALS. Skills Excel and Microsoft Office Read Schematics and Blue Prints Work History Company Name Experience Company Name City , State Consultant Had Classes for safety and handed out rule books to personnel. Set up programs on their computers help them keep current location of their inventory (Rail Cars). Set up a process for computer personnel to report information on movement of inventory to their Supervisors.  Company Name City , State Manager Asst. Bldg. Superintendent, Manager of the Demurage and Switching Billing, Asst. To Clerical Director, Manager Crew Company Name City , State Manager Prevention of Inter-modal equip- ment. Retired) Assembler Chrysler Automotive McDonald Aircraft Co. Long Beach, Calif. Assembler on DC 8 Aircraft General Telephone Co. Long Beach, Calif. Central Office Computers Tech. Education and Training Tuloso-Midway High School Corpus Christi Texas Diploma San Jacinto College Pasadena Texas (60 Semester Hours) General Telephone Long Beach, Calif. (4 company schools Personal Information Non Smoker or Drinker. I am punctual honest and have a good work ethic. Skills Automotive, Consolidations, DC 8, Excel, Microsoft Office, Office, Read, San, Schematics, Telephone Additional Information PERSONAL INFORMATION Non Smoker or Drinker. I am punctual honest and have a good work ethic.

CONSULTANT

PROJECT ENGINEER & PROJECT MANAGER Summary I have a Construction Project Manager and Engineer with over 20 years of experience, including recent projects in commercial and multi residential. Expert at problem-resolution and planning and managing projects from inception through completion. I am experienced in supervising all levels of technicians, engineers, and craft and in building relationships with international teams of managers and staff. I have an excellent oral and written communication skills. Also eleven years of comprehensive accounting, management experience, cross-trained in numerous accounting functions, dealt with private companies. Areas of expertise comprise the following: *Excellent Communication Skill *Efficient Management and Leadership ability *Effective budgeting and cost management of projects *Expertise with latest tools and techniques *Efficient planning and coordination of activities *Effective quality checking of final deliveries *Excellent Time Management to finish the work scheduled on Time Skills Auto Cad Quickens (included Quick Books), Timberland Virtual Basic MS Office 2003-2010 (Excel, Access, Word, Power Point) Microsoft Project Primavera P3, P6 Primavera Contract Management Hold CIVIL ENGINEER LICENSE; Affiliated with the Chamber of Civil Engineering (Turkey). Experience Project Engineer & Project Manager June 2006 to Current Company Name － City Established record of competence in professional roles requiring proficiencies in engineering and monitoring. As a Civil Engineer/ Construction Engineer ( DCHFA- DISTRICT OF COLUMBIA HOUSING FINANCE AGENCY, WASHINGTON DC ), managed a 4500 affordable units in delivery of engineering services for complex projects ( Multi family , commercial and single family houses ); directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before, Procurement, Contract Coordination, and Construction through completion and start-up. Produce on-the-spot engineering as required to complete the projects. Design and review green building projects (LEED certified or Green Building Act) for additional platforms, routed air piping. Revise CAD drawings for as-built status and AIA Contracts (A-201, A-211, A-111, A-101). Assist with the preparation of written proposals and written responses to RFPs, RFQs for public and private sector projects. Prepare preconstruction and construction scheduling. Award bids, ordered equipment and materials, expediting and tracking shipments. Check quality of final product and deliverables at each phase. Prepare articles for activities, cost, and other things. Completed projects with customer's satisfaction. Review blue prints and design before development. Handle team of workers and engineers. Prepare equipment and instrumentation folders for one-source maintenance reference. Prepare punch-list with scope, drawings, bill of material, and preliminary pricing. Prepare weekly, bi-weekly and monthly construction meeting. Prepare and revise monthly Requisition and Change Orders AIA Documents (G702, G703). Certified AIA G704. Construction Sr. Project Manager January 1996 to January 2006 Company Name － City , State I review and ensure that the contract and regulations documents of projects are as per standards and do not violate any government or legal regulations. I managed and supervised a 25 members working in various constructions projects in the organization. I efficiently managed more than 4 projects at a time and Coordinated construction activities all projects given to me effectively. I also did budget analysis and cost analysis of all the projects given to me and scheduled all tasks and activities without foregoing quality to keep the budget and cost under control which was well appreciated by the management. Checked quality of final product and deliverables at each phase. Prepared articles for activities, cost and other things. Completed projects with customer's satisfaction. Reviewed blue prints and design before development. Handle 20 million dollar project in scheduled time period. Handled team of workers and engineers. Prepared punch-list with scope, drawings, bill of material, and preliminary pricing. Prepared weekly, bi-weekly and monthly construction meeting. Revised monthly Requisition and Change Orders AIA Documents (G702, G703, G701, G704). Project Engineer January 1989 to January 1990 Company Name － City Managed a 160-member unit in delivery of engineering services for complex projects ( hydroelectric facilities, waste water/ sewage plants, subterranean tunneling, highways, etc. directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before government/ World Bank officials. Army Construction Officer Company Name － City Managed and coordinated Turkish army and NATO projects for inspection and checked and complied all military construction codes for those complex projects. Education and Training Diploma : Civil Engineering , 1982 Electrical Engineering Technical High School Istanbul Technical University － City , Turkey Civil Engineering Computer Information and Software, Old Dominion Information, Virginia, : 1997 (A++ Certification) Certifications OSHA training (10 & 30 Hours) *CPR & First Aid Training *Computer A+ & Networking Training *MS Office training (MS Project, Excel, Word, Power Point, Access) *Primavera P3, P6 , Contract Management Training *Auto Cad & Turbo Cad Training Personal Information I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice. Languages Proficient in English and Turkish Languages; limited skills in Italian, Spanish, and Kurdish. Training & Certification Skills A+, AIA, army, AGENCY, Auto Cad, Basic, budget analysis, budget, bi, CAD, CIVIL ENGINEER, Civil Engineering, Contracts, Contract Management, cost analysis, costing, CPR, DC, delivery, Engineer, English, FINANCE, First Aid, government, hydroelectric, inspection, Italian, layout, legal, materials, Access, Excel, MS Office, Power Point, MS Project, Microsoft Project, Word, Networking, presentations, pricing, Primavera, Procurement, proposals, quality, Quick Books, scheduling, Spanish, surveys, Turkish, written, articles Additional Information I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice.

CONSTRUCTION

CO-OWNER/MANAGER/ CHEF Professional Summary Thank you in advance for allowing me to respond to this amazing opportunity. Creative, motivated and relationship-oriented individual who enjoys empowering others to reach personal and business goals. Works well in an environment that emphasizes creativity, autonomy, and decision-making. Possesses the ability to organize, plan and execute ideas from conception to completion. Utilizes a unique blend of strengths from artistic to communicative to fulfill any position, powerfully. Organizations Communities for All Ages - a non-profit, Weed & Seed initiative that provides intergenerational strategies for community building. Resulting in expanded social networks, increased civic engagement and leadership among multiple generations. This organization allowed for me to learn the art of alliance building. We chose those alliances that possessed strong leadership practices. I am a part of a mentorship program through this organization. Proactive media and communications professional with [Number] years in internal and external communications, social media, blogging and editorial media relations. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. [Job Title] with strengths in special events and promotion planning. Frequently attends marketing seminars and conducts outside research to stay current with market trends and consumer needs. Skills Work History Co-Owner/Manager/ Chef April 2008 to Current Company Name - City , State Managed all aspects of operation in a restaurant specializing in homemade, delicatessen and bistro cuisine. Created all menu and invented signature specialty items fresh, daily. Ordered all produce, meat and beverage products. Maintained healthy, working relationships with food and beverage suppliers. Coordinated all in-house catering events. Staffed, scheduled and trained all restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P & L. Maintained outstanding Coconino County Health Department and Flagstaff Fire Department approval ratings throughout entire business ownership. Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University. Instructed cooking classes for private groups by appointment. Recognized by Yelp as a top-rated Flagstaff eating destination for breakfast and lunch. AmigosNAZ, Bilingual Magazine Featuring News - present, Northern AZ. Arts & Entertainment: Contributing eporter The Noise, Monthly Arts & Entertainment Publication Freelance Columnist: Business Profiles. Executive Assistant/Office Manager April 2008 to August 2008 Company Name - City , State Manage all office operations in a criminal law firm. Prepare and draft legal documents for Justice, Municipal and Superior Courts, opposing counsel and other specialized groups. Coordinate all travel arrangements for all business conferences. Handle necessary scheduling for appointments, hearings, telephonic conferencing and defendant/witness interviewing. Organize, disseminate, and archive case discovery information. Research case information, access public records via legal library and Internet. Maintain regular correspondence between Public Defenders' Offices in Coconino and Yavapai Counties. Release press information regarding higher profile cases. Troubleshoot problems involving the actual mechanics of the business. Handle and document all financial transactions: billing and receiving. Interview potential clients through initial intake reporting. Owner/ Interior Designer June 2004 to December 2007 Company Name - City , State Managed all aspects of a Mexican Import & Antiques Gallery. Ordered all inventory through various suppliers located in the southwestern U.S., Mexico, Central and South America, archived artisan files, as well as customer listings and desired inventory requests. Accounting: business sales tax, inventory, accounts receivable/payable. Created all marketing and promotional advertising for mixed media. Provided interior design ideas with unique imported merchandise: furniture accessories and textiles, offered in-home consultation and design layout. Assumed Charitable/Voluntary sponsorships for many Latino and community organizations. Organized 'live' demonstrations with artists represented in the store. Owner/Manager/Head Chef June 1991 to April 2008 Company Name - City , State Managed all aspects of operation in a restaurant specializing in homemade New Mexican cuisine. Created all menu items and invented signature specialty items fresh, daily. Ordered all produce, meat and beverage products. Maintained healthy, working relationships with over a dozen suppliers. Organized and scheduled all in-house catering events. Staffed, scheduled and trained all restaurant personnel. Accounting: business sales tax, payroll, accounts receivable/payable, P & L. Maintained outstanding Coconino County Health Department approval ratings throughout entire business ownership. Maintained approved environment regulated by Flagstaff Fire Department and Arizona State Liquor Departments. Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University. Instructed cooking classes for private groups by appointment. Human Resources Recruiter & Training Coordinator Company Name - City , State Responsible for hiring and training for an Inc. 500 marketing research firm for radio and television all levels of administration, and telecommunications center; over 250 employees. Created and developed copy for standard operating procedures manual provided for all telephone interviewing staff, updated company policy manuals. Presented at citywide job fairs to recruit marketing, administrative and executive staff. Provided oral presentation/instruction on the various methods and levels of telephonic research interviewing. Supervised designated telephonic research groups randomly to assure quality control and training comprehension. Coordinate all company functions: entertainment and holiday events. Created incentive programs for Strategic staff. Coordinate travel arrangements and reserve conference/hotel centers for large focus groups regarding format changes and or demographic changes: oral presentation and instruction, in various client cities. Reviewed and interpreted data/findings on certain undisclosed projects to provide oral explanation and in-depth analysis to upper level researchers. Investigative News Reporter/Producer/Classical Music Announcer January 1984 to December 1988 Company Name - City , State 88.7 FM Classical Music Announcer, Broadcast Journalist Responsible for on-air classical music announcing, including but not limited to: researching composers, musicians, titles, and information and fielding all calls from listeners wanting music/program information. Production of public service and Northern Arizona University promotional announcements, maintaining shift logs, documenting promos, emergency broadcast testing and programming satellite feeds. Assisted in organizing, scheduling and soliciting meals for volunteers during fall and spring membership pledge drives. Investigated, created copy and produced stories for air. Produced and co-produced 'local' stories for National Public Radio, Minnesota Public Radio and Alaska Public Radio. Stringer' reporter for Associated Press and United Press International wire feeds. Education Northern Arizona University 1987 Bachelor of Science : Communications Broadcast Journalism Telecommunications Emphasis Broadcast Journalism Political Science Minor in [Name of minor] Political Science Member of [Club Name] Club Recipient of [Scholarship Name] Scholarship Continuing education in [Topic] Skills PC, IMAC, Windows XP, Vista, Microsoft Office Suite, Adobe, Amicus Attorney, Internet resourcing, Social media: Facebook, Twitter, Instagram, PowerPoint, POS, QuickBooks. Additional Information I would like to continue the tradition of advocacy and commitment to youth through your GeoFORCE program. I find your Coordinator opportunity to be incredibly fresh, motivating and inevitably- rewarding. Please review my resume at your leisure. It would be an honor to be part of your program and even more of an honor to work with your kids. Thank you again for your consideration. I look forward to an interview at your convenience. Sincerely, The Good Neighbor Coalition and Southside Community Association - In partnering with the residents, merchants, Councilmen, Mayor of Flagstaff, Flagstaff Police Department, the NAU Police, Residence Life, Greek societies-We drew recognition and promotion of multicultural enrichment through these partnerships, education and proactive leadership through the coordination of outreach efforts. Through combined efforts with Murdoch Community Center, Americorp, and the Flagstaff Public School District, we have kept our youth engaged in the renaissance of several of the city's "blighted" areas. Friends of Flagstaff Future- Board of Directors, an organization founded to help the city of Flagstaff thrive through responsible growth and environmental sustainability. F-cubed as the group is known also partners with Lowell Observatory for a series of educational events bringing astronomical sciences to the public. Learning under the stars. Theatrikos Theater Company Doris Harper- White Community Playhouse- Board of Directors a leading arts organization in Northern Arizona, offering high-quality live theatrical productions and educational opportunities, utilizing a diverse base of talent which represents and reflects the community at large. Through diligent fundraising we were able to expand youth workshops and bring comedy, music and other creative repertoire to the community. Flagstaff Nuestras Raíces, which is dedicated to promoting and preserving Hispanic culture and history through events, gatherings, the performing, visual arts and sciences. The organization draws on the Arizona Hispanic family stories, history, traditions and talents as tools for cultural transmission. Through my affiliation with this organization I have learned much in the way of humility, perseverance and loyalty to my heritage and to Latino youth. Arizona Broadcasters Association Scholarship, Arizona Press Club Scholarship, College of Creative and Communication Arts /Telecommunications Scholarships, SPJ-SDX; Society of Professional Journalist-Sigma Delta Chi, AE RHO; Professional Honorary Broadcasters Fraternity, Honorary Student Delegate Telecommunications Faculty Board.

CHEF

CONSULTANT Summary Business focused professional with a passion for healthcare and patients. Leverage experience and expertise to help businesses execute on their strategic initiatives. Experience in managing experience design and human-centered focused projects, strategy planning, logistical planning and execution, strategic change management, corporate communications, project management, and learning design. Known for an innate ability to diagnose problems and develop creative solutions tailored for each organization. Extensive experience leading teams and developing team members at varying levels in their career, as well as being able to work in complex organizations. Experience 09/2015 to Current Consultant Company Name － City , State Most significant projects § National Audit Firm - Led an experience design initiative to understand what people do, how they work and the systems they use. Showed leadership where gaps existed and how to close those gaps to increase productivity and foster positive working relationships across the organization. Managed an innovative and creative team as we used a user-centric design approach to gain a greater understanding of the major audiences represented, and developed a plan to effectively roll out a new service desk to the organization. Managed client relationship and responsible for final deliverable delivery. National Healthcare Insurer - Led the corporate communications workstream. Executed strategic communications activities to support of awareness and adoption of the upcoming implementation. Created dynamic communications, thinking outside the box to promote the benefits of the new system in addition to the impact to the organization and its customers. Conducted pulse checks and executive interviews to understand level of involvement and stakeholder engagement, making adjustments along the way as needed. National Healthcare Insurer - Led an organizational change management assessment. Met with executives and managers to understand organizational impacts of the upcoming change. Provided a research-based analysis with recommended activities to support the upcoming multi-year roadmap. Global Pharmaceutical Organization - Led the change management, communications, and project management work streams. Developed a strategic change strategy coupled with a dynamic communications plan to target global audiences at various levels of maturity, including the executive team. Applied key messaging and organizational sponsorship to create awareness of the change and provide employees with resources to understand why it was happening and the impact to them and the organization. Leveraged surveys and in person interviews to take a pulse of the change, and made changes based on feedback. 02/2013 to 08/2015 Senior Consultant Company Name － City , State Most significant projects. National Healthcare Provider - PM for Time and Capability Assessment. Created and executed an activity survey for 60+ employees. Developed and executed a skills assessment for the CFO and direct reports. Managed the project work plan and supporting activities. Provided an analytical based recommendation for a business partner model transition. Regional Healthcare Provider - Managed the development and implementation of a strategic change management, communications, staffing, and recruitment strategy for a re-organization under the CFO. Supported the implementation for a Finance Business Partner Model throughout the organization with an aggressive transition timeline. National Pharmacy - Change Management and Communications Site Lead for the Mid-Atlantic States during a Pharmacy transformation. Planning, development, and management of a comprehensive national communications strategy across the organization. Supported the internal communications team with ideas C. Melnick Page 1 and execution for patient communications. Quantified training impact and tracked completion for 5k+ employees. Supported go-live activities including daily communications to company c-suite, executive leadership, and impacted users. Regional Healthcare Provider - Change Management and Communications lead during an Epic implementation spanning 5 locations across a regional health system. Supported executives, clinical staff, and physicians. Created dynamic communications to promote engagement, awareness, and adoption. Utilized metrics to understand readiness, impact, and adoption rates. Organized unique training simulations to ensure everyone was ready and prepared for the new system on Day 1. Global Pharmaceutical Organization - Training lead for global Workday implementation. Created a training strategy capturing the needs of different cultures and maturity within the org. Partnered with the global learning team to translate all materials into 9 languages and created a global train the trainer program that was self-sustaining. 03/2010 to 01/2013 HR Development Associate Company Name － City , State HR Dashboard - creation and implementation. Project Manager for a team of 14. Collaborated with corporate communications to develop and execute a communications plan. Trained nine c-suite executive leaders on functionality and features. Managed executive leadership relationships and acted as a conduit for the CHRO's vision of the tool § Applicant Tracking System selection and implementation - Project Manager for a team of 12. Partnered with IT to create the project charter, requirements document, and project budget. Created project organizational chart, risk and governance guidelines and escalation process. Collaborated with HR, Finance, and IT leaders to gain executive approval. Built and executed the implementation plan and roadmap. Developed and executed the change management plan. Partnered with L&D to create a training program. Coordinated with IT developers to align and map key metrics with the HR Dashboard. Borderless Forest, a flexible work program - development and implementation. Created a flexible work program pilot. Worked with c-suite executives and direct reports for buy-in and support. Led the rollout of the pilot and collected feedback to review with the c-suite for overall program approval. Developed and executed a change management and communications plan, collaborating with the communications team. 08/2000 to 12/2007 Director of Business Development and Operations Company Name － City , State Business Development - Oversaw restaurant investment expansion from 3 to 90+ locations in three states over five years. Took the business from red to black in less than one year. Cultivated relationships with chefs, venture capitalists and vendors. Provided expertise in the areas of FOH/BOH flow and design, marketing, menu development, staff selection, training, opening night launch and post open follow-up. Helped guide chefs and VCs on the importance of the overall experience of the customer and understanding how to keep people coming back, it's more than just the food. Operations - Ensured all IT, POS systems reported and captured metrics accurately and timely. Forecasted and planned future events to ensure staffing, supplies, equipment and resources were appropriate and cost effective. Managed office operations including ordered supplies, managed relationships with vendors, and negotiated new contracts. Sourced and recruited over 450 employees for company office and restaurant division. Education and Training 2010 Masters of Business Administration : Marketing and Organizational Management Baruch College, Zicklin School of Business － City , State Marketing and Organizational Management 2000 Bachelor of Science : Business Management and Justice Studies Arizona State University － City , State Business Management and Justice Studies 2012 Prosci, Change Management Certification 2012 - Human Resource Certification Institute, Professional Human Resources (PHR) Skills go-live, approach, benefits, budget, Business Development, c, Change Management, change management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program - development and implementation, project management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision

CONSULTANT

CUSTOMER SERVICE SPECIALIST III Summary To attain a position in public and/or legal administration or similar field. Highlights Notary Public 2002 - presentl NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience. Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments. Computer Applications Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently. Managed cash and daily summary reports Accomplishments Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.  It shows I can get things done that I put my mind to, no matter the difficulty.  I excel well in a challenging work environment. Able to work well with a diverse group of individuals. Experience Customer Service Specialist III Mar 2016 to Aug 2016 Company Name － City , State Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder. Mgmt. Specialist & MWBE Liaison Sep 2015 to Feb 2016 Company Name － City , State Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept. Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers. Deputy City Clerk Jan 2014 to Aug 2015 Company Name － City , State Maintained business with and direct the public to appropriate offices or other entities as needed. Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits. Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System. Created and submit payment vouchers for bills and office subscriptions. Accepted monies and checks for all licenses, permits and order supplies. Managed incoming mail and send out mailed-in requests for licenses, certifications and permits. Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7. Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept. Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same into Excel spreadsheet for monthly income reporting. Administrative Assistant Jul 2011 to Dec 2013 Company Name － City , State Managed daily operations of Grant contract processing from input to tracking approval process. State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc. Corresponded and communicated contract information requirements with different program representatives. Managed all incoming grant contracts and renewals for different state and municipal entities. Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing. Created training materials for staff for SFS and Vend Rep System. Audited all grant contracts to process in SFS system, after full review and documentation is received. Monitored grant contract review and compliance of all temps to ensure contracts met all requirements. Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing. Coordinated with program department teams to gather missing information to complete contract pkg. Keyboard Specialist I Sep 2007 to Jul 2010 Company Name － City , State Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney. Information Technical Assistant Jan 2007 to Aug 2007 Company Name － City , State Handled individual user access forms (IUA's) for all correctional facilities via mainframe and deleted and changed user access for facility users. Answered emails to grant access needed for users who changed positions and/or facilities. Installed Lotus Notes enabling user access, utilized Bluezone and Console to add. Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel. Education Masters of Public Administration , Government & Policy August 2012 Grand Canyon University Government & Policy Masters of Science , Criminal Justice - Administration of Justice & Security June 2010 University of Phoenix Criminal Justice - Administration of Justice & Security Bachelors of Science , Business Organizational Management May 2005 The Kings College Business Organizational Management Associates Degree , Administrative Occupational Studies May 2003 Olean Business Institute Administrative Occupational Studies Skills Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription

AGRICULTURE

PUBLIC RELATIONS CONSULTANT Summary Experienced public relations, sales and marketing professional with expertise in the technology, financial, consumer and healthcare industries. Highlights Global marketing Account management Direct marketing campaigns Public relations expert Quality leadership Multi Task Abilities Proven Sales Success Start-up background Deadline-driven Microsoft Office Suite expert Experience Public Relations Consultant June 2005 to January 2016 Company Name - City , State Managed PR programs for AccordSQA and GatherWorks. Secured inclusion of SmartScript and SmarteLoad in Dr.Dobbs and SD Times. Inside Sales Representative March 2008 to June 2008 Company Name - City , State Identified and called decision makers within targeted verticals, while educating prospects about key features and benefits of software; secured four qualified leads in first two weeks in position. Direct Sales Representative December 2007 to January 2008 Company Name - City , State Sold more than $8,800 in products in one month to more than 100 new accounts, while developing positive rapport and relationships with more than 800 new accounts in three territories. Confirmed two participants to a monthly Web training seminar. Developed campaign ideas for marketing, including initiative for promoting seminars; new sales support literature; and new product initiatives. Provided key feedback for streamlining processes for sales operations and efficiencies; mailings; and updating client contact information. Solicited key feedback from clients of interest to marketing, sales, business development. Account Manager January 2004 to May 2005 Company Name - City , State Lead PR strategy, client relations, and PR activities for AccuRev and Bowstreet. Identified and pursued new business for the agency. Increased AccuRev's budget by 150% and expanded Bowstreet's PR program to include a separate Partner PR component. Launched Bowstreet into a new vertical market, the travel and hospitality industry, positioning its new product, Syndication Factory, in the market. Secured key coverage for project work with deNovis' $22 million financing in the Wall Street Journal and VentureWire; and WiFiMed's move to Massachusetts, with front page technology business coverage in the Boston Business Journal. Marketing Communications Consultant November 2003 to December 2003 Company Name - City , State Directed public relations and marketing projects for global provider of economic research and consulting services. Leveraged industry news to secure inclusion in a Washington Post story for Global Insight's top energy economist. Program Manager January 2000 to January 2003 Company Name - City , State Managed communications programs for established and emerging companies at senior-level, boutique PR firm. Broadened and deepened relationships with local and national media and analyst communities. Wrote press releases, bylined articles, briefing documents. Determined messaging for positioning and repositioning clients. Redesigned website for ATV and created new presskit and marketing materials to complement updated image. Conducted national, consumer book launch for CenterWatch under 3-month deadline. Secured roles for ATV general partners at MIT Enterprise Forum, VentureOne, Toronto Venture Fair, IT Financing Forum. Launched several start ups including Veritas Medicine and Acurian; company financings; and launch of ATV Fund VII. Secured cover story about CEO of Acurian in top industry trade, PharmaVoice. Account Executive March 1998 to December 1999 Company Name - City , State Balanced activities for 3-6 accounts at global, technology public relations firm and worked closely with managers on strategy. Received company-wide recognition for excellence: '1 in 20' Award. Selected for Professional Development Team, New Business Team and Intern Leadership Team. Served as on-site manager at IDC and handled press inquiries for 500+ analysts. Booked 60 press attendees for IDC Directions '99 conferences in Boston and San Francisco. Orchestrated launch of start-up, carOrder.com, its position as an "e-dealer" and $100 million financing; secured coverage in Wall Street Journal. Turned potential crisis situation into opportunity for CEO to discuss company goals. Senior Advertising Sales Assistant September 1995 to March 1998 Company Name - City , State Assisted in selling advertising space for technology publications, PC Week (now eWeek) and Internet Computing. Education B.A : Spanish and Humanities , 1994 PROVIDENCE COLLEGE - City , State GPA: Cum Laude GPA: 3.5 Cum Laude, 3.5 GPA 1993 Centro de Lenguas Modernas - City , Spain Intense, semester-long study of Spanish language, culture and literature Languages Bilingual Spanish and English Interests Provided public relations strategy, consulting and support for non-profit organization, PoundHounds. Meals on Wheels Delivery Driver Skills Sales Software: Salesforce.com Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML

PUBLIC-RELATIONS

PRESCHOOL TEACHER Professional Summary Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also  experienced  professional  with strong leadership and relationship-building skills. Skills Strong communication skills Microsoft Office Staff motivator Commitment to quality and service Profit enhancement Employee hiring and retention Work History Preschool Teacher February 2010 to August 2015 Company Name - City , State Collaborated with teachers to ensure the delivery of efficient, high-quality service. Successfully initiated and implemented projects which resulted in positive outcome . Supervisor February 2004 to January 2010 Company Name - City , State Reviewed weekly inventory charts and recorded facility needs. Consistently received positive feedback from guests on performance reviews. Provided coaching, mentoring, and consultation to staff to enhance staff development. Worked directly with retail vendors to achieve excellent customer service. ​ Team Member January 2001 to March 2003 Company Name - City , State Supervised and coordinated dining room activities and employee schedules. Set-up and operated line for birthday parties. Education Chattahoochee Technical College Current City , State Associate of Applied Science : Business Management Valdosta State University City , State Business

TEACHER

DIRECTOR OF BUSINESS DEVELOPMENT Summary Looking for the greatest opportunity to use my years of experience in business development and client relationship buiding to work  for a reputed company that I can help grow and prosper! Skills Business Development, Client Relationship Builder, Alternative Transportation Specialist Client Account Management, Contract Negotiations, Customer Driven Experience 05/2009 to Current Director of Business Development Company Name － City , State Responsible for developing new business opportunities for corporate,municiple and university markets over $43 million in annual revenues. Created over 25 new commuter programs from the ground up for fortune 500 companies in the Bay Area. Created new revenue streams through new municiple and  University accounts including the City of Los Angeles, University of California, Berkeley and San Francisco State University - over $10 million annually. Accountable for marketing and prospecting through cold calls and networking. Responsible for face to face meetings and presentations with prospective clients. Manage the follow up process including sending follow up marketing materials, phone calls, emails and dialogue on a consistent basis until the relationship is recognized. Obtained new multi-million dollar account within first four months of employment. Develop and prepare proposals for major private and municipal transportation projects through cold calls and requests for proposals. Executive management of all corporate accounts which include many high profile, Silicon Valley Fortune 500 companies. Networking and business development through many associations including ACT, BOMA San Francisco, BOMA Silicon Valley, APTA, CalACT, GBTA and various Bay Area organizations. 02/2006 to 05/2009 Bay Area General Manager Company Name － City , State Executive management of the Bay Area market; responsibilities include marketing and business development, operations and accounting related functions. Management oversight of approximately 80 locations throughout the Bay Area encompassing San Francisco, Oakland-East Bay, San Jose and Marin County; over $65 Million dollars in gross parking revenues annually. Locations included management fee / incentive fee locations; company lease locations and reverse lease (at risk management fee) locations. Successful business transactions of 35 new locations in the Bay Area region, with additional net profits of over $750K annually. Achieved successful expansion of the municipal market with contract awards with AC Transit, and BART (Bay Area Rapid Transit); additional contract awards and new business achieved as a result. Achieved additional regional expansion and market margin with successful award of the City of San Jose contract; opening new market opportunities for the region. Successful contract renewal of over 15 existing contracts in Bay Area, increasing profits 5% over existing net profit projections of same store sale performance. Oversight of Bay Area team of 35 management professionals and accounting/ clerical staff; oversight of employee base of over 200 parking professionals in both union and non union environments. Responsible for annual budget preparation and performance for the Bay Area Region including same store sale performance, new business development and General and Administrative projections. Achieved positive financial results on the successful integration of Bay Area operations, reducing overhead through technology and best practices for improvement of over $300,000 in Bay Area net profit. Responsible for monthly financial analysis and performance of Bay Area locations; implemented immediate changes and proactive measures to adhere to expectations to maintain budgeted targets. Corporate Liaison for Union Contracts in Bay Area: Accomplishments included the successful negotiation of San Francisco Teamsters Local 665 contract resulting in payroll and overhead freezes to aid in maintaining current profit margins during uncertain real estate conditions. Successful implementation of Bay Area marketing campaigns and ancillary revenue opportunities to increase profits at existing locations. 02/2004 to 02/2006 General Manager Company Name － City , State Executive management oversight for 35 locations including hotel and office properties, hospitals and government agencies; generating over $6 million in annual revenues. Through marketing and networking, obtained 5 new locations as first year General Manager, generating over $70,000 in additional net profit annually. Successful implementation of Corporate policies and procedures at all locations and City office, creating more efficient revenue controls and immediate reduction of liabilities and risk of financial losses. Implementation of employee development projects and awards programs to increase low employee morale and high turnover ratios. 02/2003 to 02/2004 Operations Manager Company Name － City , State Managed a team of 9 Project and Area Managers with operations of over 20 locations including Class A office properties, University of North Texas parking operations, Reunion Arena, and Presbyterian Hospital operations. Developed proformas and proposals for new location opportunities; Assisted General Manager with proposal preparation and presentations. Responsible for budget preparation and analysis of Profit and Loss Statements. Maintained client relationships of high profile companies including Crescent Real Estate Equities, Cousins Properties, Trizec Properties, Trammel Crow, Cushman and Wakefield, Equity Office Properties and Jones Lang LaSalle. Developed Manager's skills in proper company accounting and operating policies. Successful completion of CPS Advanced Management Training Program; promoted to General Manager within two weeks of completion. 06/1999 to 02/2003 Area Manager Company Name － City , State Promoted to Area Manager within one year. Oversaw management team of 25 employees, including managers, accounting personnel and attendants. Responsible for all aspects of operations, including auditing and billing functions, operations, monthly reporting and maintenance projects. Developed positive relationships with "high risk" clients through daily contact and various departments within the area. Implemented tenant and customer amenity programs for all locations to enhance services and value. Assumed additional management oversight of additional properties, including downtown Class A Office Properties, offsite management of billing accounts and garage operations. Improved net operating profit of additional operation by 5% through new technology, policy and procedures. Education and Training Bachelor of Science : Business Administration Marketing / Management East Central University － State Business Administration Marketing / Management Activities and Honors San Francisco BOMA; Association for Commuter Transportation - Northern California Board Member; BOMA Silicon Valley; International Facility Managers Association San Francisco / Silicon Valley / East Bay;  CoreNet - Northern California Skills Client Relations, Business Development, Sales, Proposal Preperation, CRM planning and management, Cold Calling, Networking, Budget Preparation, Contract Negotiations, Executive management, Financial Analysis, Marketing Transportation Route Planning and Analysis

BUSINESS-DEVELOPMENT

PROJECT(S) MANAGER Professional Overview A Medical Anthropologist who is driven by a fundamental interest in human health and welfare from a sociocultural perspective. Ms. Kazaryan is prepared to use her strong research and project management skills to develop, implement, evaluate, direct, and monitor public service projects for the protection and security of human subjects. Core Qualifications Project Management, Compliance, Monitoring and Evaluation, Quality Management and Assurance, Program Planning/Development/Implementation (Technical and Non-Technical), Report Writing and Presentation, & Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews and Interactional Analysis, Literature Review and Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, & Diaspora Education Master of Science & Philosophy , Medical Anthropology 2015 University of Oxford - City , State , UK *Scholarship by the Luys Foundation of Armenia* Advisor: Elisabeth Hsu, University of Oxford, Medical Anthropology Professor and Fellow of Green Templeton College, Oxford Bachelor of Arts , Anthropology 2012 University of California, Berkeley - City , State , USA *Academic Honors in Anthropology, Distinction in General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department of Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department of Slavic Languages and Literatures Associate of Arts , Honors General Education 2010 Glendale Community College - City , State , USA *Academic and Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 to Current Company Name - City , State Within the first few weeks, produced the company Disaster Recovery/Business Continuity Plan in coordination with the Pharmacy Manager and the Pharmacist in Charge. Currently manage monitoring and evaluation activities within all pharmacy departments via [review of] internal audits. Ensure compliance with all applicable state and federal standards as outlined by the National Association of Boards of Pharmacy (NABP). Supervise the current Compliance Officer in order to accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal with all public relations matters. Goal is to create not only an ethical, compliant, and safe working environment, but also ensure the same integrity is represented in the healthcare services provided. Consultant Sep 2015 to Dec 2015 Company Name - City , State Provided methodological training directly to the Monitoring and Evaluation Department. This included lessons in ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, and systematic review of research literature. Actively participated in a number of private consultations, public conferences, and key cooperation workshops with delegates from the World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food and Agriculture Organizations of the United Nations (FAO), and all Eurasian Economic Union (EEU) nation states and their respective ministries from the health and agriculture sectors. Compliance Officer Sep 2012 to Aug 2013 Company Name - City , State Designed a comprehensive policy and procedure company manual for employees, patients, and shareholders. Reviewed patient-pharmacist consultations, internal audits, and dealt with all compliance and ethics related issues. Accomplished accreditation by the Utilization Review Accreditation Commission (URAC) for the company. Built strategic pharmaceutical alliances resulting in signed contracts with major drug manufacturingcompanies to allow for the dispensing of new and/or limited distribution cancer treatments. Licensed the pharmacy in 24 U.S. states outside of the state of California. Collections Management Assistant Aug 2011 to Jun 2012 Company Name - City , State Served as right hand assistant to the Manager of the Collections Department at UC Berkeley's Museum of Anthropology. Supervised researchers, students, interns, and volunteers regularly as they worked with valuable and fragile artifacts, including human skeletal remains. Organized the collection inventory, conducted database entry for all Oceania artifacts, and reviewed system entries by working interns and volunteers. Recruitment Intern Sep 2010 to Jun 2011 Company Name - City , State Contributed to overall campus recruiting strategy, planned campus events, held public speaking events, assisted in publicizing upcoming events, consulted and maintained the confidentiality of student applicants, answered inquiries, collated reports, filed recruitment information, saved and transferred all documents and correspondence in a sound manner. Leadership Cultural Affairs Representative of Sweden (2015): Model United Nations, UN Armenia Mentoring Associate & Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University of Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management and Strategic Goal Setting Critical Thinking and Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, and Recruiting Organized, Determined, Professional, Personable, and Adaptable Languages & Interests Armenian and English - Fluent Reading, Writing, and Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) "Mezabujutyun: The Medicinal Uses of Urine Among Armenians in Diaspora" University of Oxford Kazaryan, A. (2012) "Armenian Americans: Ethnic Invisibility and Double Consciousness in Diaspora" University of California, Berkeley Kazaryan, A. (2010) "Neolithic Çatalhöyük: The Origins of Culture" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu , Professor of Medical Anthropology at the University of Oxford: +44.1865.274624, elisabeth.hsu@anthro.ox.ac.uk Avetis Minasyan , CEO and President at TNH Specialty Pharmacy: +1.818.988.1288, avo@tnhpharmacy.com Leslie Freund , Collections Manager at Phoebe A. Hearst Museum of Anthropology: +1.510.642.3682, freund@berkeley.edu Aihwa Ong , Professor of Anthropology at UC Berkeley: +1.510.642.3392, aihwaong@berkeley.edu

AGRICULTURE

CNA IN SKILLED HEALTHCARE Professional Background I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College. Professional Experience 10/2014 to Current CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. ​ ​ 04/2013 to 12/2013 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Maintained patient privacy and confidential patient information. Obtained vitals for a floor of 25 patients per shift. Provided primary resident care and assistance with daily living activities. ​ 08/2012 to 03/2013 CNA in Skilled Healthcare Company Name － City , State Provided primary resident care and assistance with daily living activities. Worked as part of team to execute proper care of body mechanics and safety of patient. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Monitored patients with acute conditions. 01/2011 to 04/2012 CNA in Skilled Healthcare Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 09/2008 to 10/2010 CNA in Skilled, Assisted, and Personal Settings Company Name － City , State Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Obtained vitals for a floor of 25 patients per shift. Maintained patient privacy and confidential patient information. Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees for the skilled units. 10/2007 to 09/2008 CNA in State Skilled Facility Company Name － City , State Assisted patients with multiple chronic diagnoses, including COPD and asthma. Supported patients with customized patient teaching tools. Participated in unit based Quality Assurance Program. Escorted patients to examination rooms and prepared them for physician exams. Provided primary resident care and assistance with daily living activities. 01/2007 to 07/2007 Home Health Aide Company Name － City , State Provided caring companionship to elderly and developmentally disabled patients. Provided primary resident care and assistance with daily living activities. Observed and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Provided meals and housekeeping. Education and Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City , State , United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology. 06/90 AST Degree : Visual Communications Art Institute of Pittsburgh Visual Communications 06/81 Academic Diploma : General Hempfield Senior High School － City , State , United States Certifications Pennsylvania CNA license and previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming Additional Information Personal and Work References Upon Request

HEALTHCARE

LEAD TEACHER Summary Use the knowledge and firsthand experience that I have gained through my various education, work in both civilIan and military experience, extracurricular and leadership positions to become a proactive and dedicated team member. Highlights Apple and Windows programs including Microsoft Office Suite Internet Proficiency Social Media website use for communication with Sigma Kappa and FOCUS members Accomplishments Awarded two Navy and Marine Corps Achievement Medal in 2014 and 2017. Awarded Letter Commendation for winning Junior Sailor, 2016. Formally acknowledged by the Defense Reduction Threat Agency for superb supervisory actions and management. Awarded multiple Letters of Appreciation for being a community pillar for Marine Corps Security Force Battalion, Bangor, WA. Experience Lead Teacher 12/2011 to 10/2012 Company Name City , State Creating and implementing small group interventions for students in Kindergarten through 6th Grade in both Math and Reading. Engaging students that have been assessed as High- Ability. Preparing students for State-wide standardized assessments by adapting concepts. Substitute teaching for the various classrooms pending the absence of the classroom teacher. Challenging struggling students with various methods, allowing them to grasp the correct perceptions. Executing roles to assist teachers in their classrooms, as well as within the school as a community. Working with students in the Functional Academics program to provide support for classroom teacher. Using multiple tools and techniques to adjust to students' learning processes. Created and lead the before and after school program for Elementary students. Developed lesson plans to include interactive and productive activities for students. Substitute taught for the various classrooms at the Center pending the absence of the classroom teacher. Fulfilled the role of the full time classroom teacher in a Preschool Classroom during a long-term period of. transition. Substitute Teacher 09/2011 to Current Company Name City , State Assumed the role of the classroom teacher during the absence of the classroom teacher. Improvised to ensure a productive learning experience for students. Provided assistance to the teachers and the staff of the school. METRO MARYLAND YOUTH FOR CHRIST. BALTIMORE, MARYLAND. Mentor and Counselor September 2011- Present. Mentored Middle School Students from various schools in the Central Baltimore County area. Created lesson plans to teach students fundamental values and ideals. Provided support for students in need and allow them to engage in productive conversations. Developed activities to ensure student involvement and growth in the organization. Administrative Assistant Company Name City , State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 - December 2010 Administrative Assistant * * * *Provided direct assistance and support to the Vice President of the company. * * * *Reorganized the company's Business Center to more effectively monitor its 120 employees. * * * *Maintained internal and external revenue reports through mastery of Microsoft Excel. * * * *Worked in the company's Business Center to analyze proposals and complete office duties such as making *copies and faxing documents. * * * *Managed the front desk answering and directing calls as well as responding to email requests Education Leading Enlisted Member and Field Training Officer 2017 United States Department of the Navy Bachelor of Science : Elementary Education 2011 University of Maryland City , State Minor in Mathematics Academic Honors Coursework in Business and Human Resources 2011 UNIVERSITY OF MARYLAND City , AUSTRALIA Study Abroad Program High School Diploma 2007 GARRISON FOREST SCHOOL City , State May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor and Mentor * * *Mentored University of Maryland Division I athletes. * * * *Provided guidance and support to ensure that students stay on track and achieve their academic goals. * * * *Developed mentor programs that assist and engage students that are both proficient in the English language *as well as those that English is not their primary language. May 2011 MONTPELIER ELEMENTARY SCHOOL City , State Supported a low-income fifth grade classroom. * * * *Assumed leadership role in the classroom as a full-time Math, Language Arts, Reading, Social Studies and *Science teacher. Managed lesson plans throughout the year. * * * *Initiated and designed classroom awards for students who improved their grades during the school year. *Awards program resulted in 75 percent of the class achieving this goal. * * * *Created reading groups for students who scored basic on their standardized tests. * * * *Created a small group for students struggling in math to aid in mastery of basic skills.  Professional Affiliations SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member of the New Member Education Committee Member of the Philanthropic Committee*Academic Honors Interests FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor and Mentor January 2009 - May 2011 June 2007-Present * * *Volunteered as a leader for more than 70 middle and high school students for week long summer camps and internships in Martha's Vineyard, Massachusetts. * * * *Volunteered as a leader for more than 50 middle school students for a week long winter camp in North Creek, New York. * * * *Led small groups of ten students to engage them in discussion and team building exercises. * * * *Guided full camp lecturers that helped to prompt small group discussions. * * * *Planned weekly meetings as well as special events for Baltimore area high school students resulting in *increased overall participation. * * * *Served as a mentor for high school seniors preparing to enter college. Skills Enthusiastic people person, great organizational skills,

TEACHER

HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies. •As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization. •Noted for business / technology acumen, collaborative style and communication skills. •Experienced in RFP development and vendor selection. •Track record of execution and delivering investment returns. •Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations. Professional Experience Head, Information Technology and Information Center March 2015 Company Name - City , State Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing. Director, Supply Chain and Logistics Information Technology October 2010 to March 2015 Company Name - City , State Established supply chain technology direction for global manufacturing organization. Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects. Lead business process re-engineering efforts and provide guidance and support to business subject matter experts. Supported development and execution of Global Sales and Operations process. Senior Director, COMET Program November 2009 to October 2010 Company Name - City , State Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas. Directed ongoing rollouts in North America, Europe and Asia Pacific regions. Director, SAP Center of Excellence May 2005 to November 2009 Company Name - City , State Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore. Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team. Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America. Led upgrade effort for APO solution for healthcare products segment of business. Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP. Acquisition team member and leader of integration efforts for US and APAC commercial operations. Overall responsibility for leadership development through the Management Readiness Program. Managed the Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 to May 2005 Company Name - City , State Led the effort to implement SAP for the US Commercial operations of Schering - Plough. Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels. Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3). Manager, Commercial and Field Force Systems April 1998 to January 2002 Company Name - City , State Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning. Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology. Manager, Service Delivery Systems April 1997 to May 1998 Company Name - City , State Led the implementation of outbound call center solutions for key operations in the Ohio call center. Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure. Manager, Client Services Systems February 1994 to April 1997 Company Name - City , State Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations. Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential. Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary. Project Manager January 1992 to February 1994 Company Name - City , State Led the implementation of a new cash management system to support the treasury operations of Prudential. PC Coordinator January 1990 to January 1992 Company Name - City , State Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk. Education Master of Business Administration : 2003 University of Maryland Master of Science : Computer Science , 1994 New Jersey Institute of Technology Bachelor of Science : Computer Science , 1990 New Jersey Institute of Technology Skills SAP Business Process Design Dispersed Team Management

INFORMATION-TECHNOLOGY

ACCOUNTANT Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Knowledgeable in QuickBooks, SQL, SAP, and AS400 Highly proficient in Microsoft Office, including Microsoft Word, PPT, Microsoft Excel II and Access III Experience November 2013 to Current Company Name City , State Accountant Sources items through the compilation of vendor information and bidding processes Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Creates auditing processes for inventory management Selects bank statements randomly to ensure that disbursements where authorized and signed by two individuals Ensures three way matches of requisitions, purchase orders, and good receipts Performs data analysis on bank statements to ensure that all reconciled items are processed in a timely manner Audits the database demographic to better understand clientele of the company and to maximize customer satisfaction level Completes month-end journal entries and month-end reports. Prepares bank reconciliations and ensures all reconciling items are resolved in a timely manner Organizes monthly, quarterly, and annual financial statements. September 2010 to May 2013 Company Name City , State QA/Mobile Software Tester Worked specifically with different accounting and business software including French ones Audited the testing process to enhance quality, cycle time effectiveness, and accuracy Identified correctness, completeness, security, and quality of various accounting packages Isolated and reported localization and functional bugs for certification programs Developed test plans, and organize and lead testing activities for new and existing releases Conducted regression, security, and smoke testing. April 2006 to January 2010 Company Name City , State Procurement Specialist Served as the lead buyer for sixteen plants across the United States and Canada Interacted in French with plants located in French Speaking regions Montreal, Quebec, Viau etc. Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Handled customer service management (CRM) inquiries from clients and vendors Performed monthly audits to ensure requisitions and purchase orders' accuracy Reviewed audit results with clients and team members to improve productivity and affectivity Provided day-to-day management of sourcing initiatives within cross-functional team Ensured three-way matches of requisitions, purchase orders, and good receipt Utilized strategic sourcing approach to create operation processes for clients and vendors Handled new clients implementations, integrations, and trainings from legacy AS400 systems to SAP Oversaw high-priority accounts which considered opting out of their contracts, worked with them on an individual basis to meet or exceed their expectations Prepared bid requirements, solicited responses, analyzed responses, prepared recommendations, and negotiated contracts to enhance efficiencies and reduce costs Administered back order reports for plants and expedited customer requests as needed. August 2005 to April 2006 Company Name City , State Freight Planning Contact Provided export documents for the DuPont International hazardous department Coordinated logistic arrangements, port-to-port, port to point, and point to point Managed clients' travel arrangements to South America, Europe, and Asia Conducted itinerary changes for clients from port to destination points Coordinated logistic arrangements, providing customer services and timely communications Responded to and resolved request or inquiries from internal and external teams. Education 5 2015 La Salle University City , State Fraud and Forensic Accounting Fraud and Forensic Accounting 5 2011 University of Phoenix City , State Accounting MBA Accounting 5 2005 Pennsylvania State University City , State Business Economics , International Business and French Structural Economics and International Relations Bachelor of Science Business Economics , International Business and French Structural Economics and International Relations 5 2005 Paris Chamber of Commerce City , France 12 2011 FMA Institute City , State Certified Nonprofit Accounting Professional (CNAP) Languages Fluent in French Skills Accounting, approach, AS400, auditing, bank reconciliations, competitive, contracts, CRM, clientele, clients, customer satisfaction, customer services, customer service, data analysis, database, financial statements, French, Fluent in French, functional, inventory management, Access III, Microsoft Excel II, Microsoft Office, Microsoft Word, pricing, processes, Speaking, quality, QuickBooks, reconciling, SAP, SQL, strategic, travel arrangements

ACCOUNTANT

ENGINEERING MANAGER Summary Mechanical engineer with more than 30 years of progressive experience specializing in economics driven project justification, management and mechanical design. Much of my career has been focused on paper converting equipment and operations developing into roles in maintenance and reliability systems. More recently responsible for facilitating the capital investment portfolio for the Halsey Mill. Highlights Project management Paper converting equipment Facility and plant modifications DMF and Project Work Process Written and verbal communication skills AutoCAD and Excel Accomplishments Start-up of major converting equipment lines with emphasis on long term reliability.  Designed and implemented a mill project work process to improve economic thinking and operational ownership of mill driven projects. This has streamlined the mills approval process for projects. Experience Engineering Manager May 2011 to Current Company Name - City , State Responsible for facilitating the capital projects plan and process. This has included developing a process to evaluate projects with stakeholders at determined phase gate challenges and developing engineering talent to work within the expectations of the GP Project Work Process. Transitioned into a working manager with responsibility for managing several projects up to the $4MM range in addition to responsibility for the overall capital portfolio. Develop clearly written venture summaries to communicate the DMF and economic rationale for projects Responsible for hiring and developing engineering talent for the organization. Manager - Maintenance and Reliability January 2009 to May 2011 Company Name - City , State Member of the mill leadership team responsible for safe work performance and contract adherence of a 76 person maintenance group. Included the hiring and development of craftsmen and salaried personnel for the maintenance department. Utilized reliability experience to provide focus on mill reliability improvements in the areas of lubrication, precision maintenance work, sustainable PM processes, BOMs and procedure based job plans. Recognized at the time as one of the most effective converting maintenance efforts in the company with lowest maintenance cost per case in the company. Supervisor Reliability Engineer November 2005 to January 2009 Company Name - City , State Led the converting PM program with a focus on developing sustainable results by developing mechanical work standards and a job plan library for converting equipment and implementing them into the CMMS (Passport) to support the PM inspection program, parts rebuild program, and the periodic machine rebuild efforts. Led RCM efforts to establish a maintenance and reliability plan for new Perini and PCMC equipment and implementing the results into a CMMS. This effort required educating the team on RCM methodology, facilitating the RCM process with a large team and establishing a vision for incorporating the RCM effort into an existing PM program. System administrator for the Passport CMMS system. Developed tools to understand and repair PM processes, provided training for PM processes. Managed Machine shop including supervision of machinists, and managing flow of work through shop. Process &Tooling Engineer November 2000 to November 2005 Company Name - City , State Responsible for developing improvements to a laser patterning lamination process that had been recognized as the least reliable process in the production line. Improvements to the web handling design led to an 80% output improvement to a bottleneck process. Other contributions included developing an SPC strategy that reduced variation and increased reliability. Established the SPC system and provided startup assistance for the line when it transferred to Singapore. Designed and started up the next generation laser patterning operation for adhesive film successfully bringing the process on line ahead of schedule and exceeding quality specifications. Led leak testing process improvement efforts, SPC compliance and investigation of correct GR&R practices. Participating and leading task force efforts to understand quality issues in the factory. Coordinated adhesive related improvement efforts with teams including scientists, vendor representatives and supply chain personnel. Converting Plant Engineer January 1993 to November 2000 Company Name - City , State Responsible for budgeting, planning, managing capital improvement process in Halsey Mill tissue/towel converting plant. Primary responsibility for construction management, vendor negotiations and installation and startup planning for several $1MM+ installations. Startup Superintendent for a new technology towel rewinder complex. Provided project management through the installation, training and startup followed by supervision of the operation for a two year period during difficult redesign efforts and until start up issues were resolved. Senior Converting Analyst November 1992 to January 1993 Company Name - City , State Worked with manufacturing sites to develop utilization improvement plans for manufacturing assets. Development Designer, Mechanical Engineer, Senior Mechanical Engineer January 1984 to November 1992 Company Name - City , State Design engineer developing specialized machinery for the paper converting industry. Developed machinery and equipment layouts for manufacturing facilities, managed CAD installation and developed computer simulation models of complex manufacturing facilities. Education Bachelor of Science : Mechanical Engineering University of Idaho - School of Engineering - City , State Skills budgeting, CAD, construction management, engineer, film, hiring, inspection, laser, machinery, managing, mechanical, negotiations, processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator

ENGINEERING

ADJUNCT FACULTY, ZANVYL KREIGER SCHOOL OF ARTS AND SCIENCES, ADVANCED ACADEMIC PROGRAMS Profile Experienced Field Application Scientist with a unique balance of comprehensive, academic, wet-bench experience across all research sectors, a strategic understanding of scientific business including field marketing and technical sales, along with an ability to work alongside dynamic, intelligent teammates to close business for the team. Areas of Expertise Time and Territory Management  Molecular Biology Techniques  Assay Design/Development Presentation Skills DNA/RNA Sequencing PCR Cell Biology/Tissue Culture Data Analysis/Software  Product Specialist/FAS Experience February 2013 to December 2015 Company Name City , State Adjunct Faculty, Zanvyl Kreiger School of Arts and Sciences, Advanced Academic Programs Co-Designed and Lectured for 12-14 graduate students attending the High Throughput Screening (HTS) and Automation Lab Course Designed and executed 7 labs across the spectrum of detection chemistries commonly used in HTS labs throughout the semester Provided lectures on the complex physical chemistry principles of all reagents used in the HTS labs Helped educate graduate students on the unique techniques used in an HTS lab as well as the unique instrumentation, software analysis and experimental designs used in these settings Created quizzes, exams and a final comprehensive exam required for grading purposes as. November 2005 to Current Company Name City , State Senior Field Application Scientist/Product Specialist Member of a regional sales team in our Discovery and Analytical Solutions division of PerkinElmer that includes 3 account managers across PA, DE, MD,DC, VA, NC and SC Provide pre-sales and post-sales application support that will generate expected revenues in 2016 of $5.6 Million in the territory. Facilitate relational sales through field support in diverse scientific sectors including: Pharmaceutical, Industrial/Biotech, Government, Military, Academic and Pre-Clinical Labs Initiate scientific discussions to introduce and simplify PerkinElmer's high throughput screening reagents, consumables, multi-modal fluorescent plate readers and analysis software for complex small molecule, large molecule, basic biology and liquid-handling-aided, assay development projects Interact with users of PerkinElmer's detection chemistries to disseminate technical education to our researcher community through various platforms such as live seminars, webinars, conference calls and individual protocol reviews. Collaborate with scientists on the bench for comprehensive, proof-of-concept, wet lab demonstrations of our Alpha, LANCE, DELFIA and Luminescence chemistries in 96, 384 or 1536 well plates in our multimodal plate readers Advise users on the proper experimental (assay) design, provide valuable expertise in constructing matrices for assay development, help construct efficient protocol workflows and assist with rational data analysis for conclusive results or necessary troubleshooting next steps Design and execute offsite, internal, applications and instrument trainings for Sales Specialist as well as FAS Gather and organize customer feedback from the field for distribution among the appropriate internal organizations such as Field Marketing, Strategic Marketing, R & D, Reagent Manufacturing and Instrument Manufacturing Acted on specific customer feedback and applied my background in molecular biology, virology, cell biology and immunology to work with R & D internally to troubleshoot a field issue, design an assay or push a commercial kit idea to provide users with more relevant reagent solutions based on our detection chemistries. February 2000 to November 2005 Company Name City , State PCR/SDS/Genomic Assays/SPS Technical Application Specialist Provide technical recommendations on applicable Applied Biosystems product lines to internal and external customers through several different formats, telephone, email, voice-mail, or in person Act as a liaison between the product group, sales, service and our customers to add value to our offerings through pre-sales, post-sales, service calls and internal interactions Maintain leadership role in managing and communicating Sample Preparation Systems information to our TAS group Conduct training seminars on Sample Preparation Systems (SPS), PCR, SDS and Real Time instrumentation, chemistry and theory for education of the entire AB Support Organization, Sales and external customers Contribute concise sales trainings/support, small staff trainings, and internal colleague interactions to preserve the continuity of the AB message across the organization Create and edit support documentation, FAQs, tutorials and instructions as help for customers using AB products, resources and theories Train new hires, with critical introductory information, necessary for the knowledge base of a strong TAS. Help to update colleagues with new product or theoretical information as we constantly expand our knowledge base Other Responsibilities: Lab Monitor (trainings/Demos), Lab Safety Officer, Administrative duties for TAS group. August 1995 to February 2000 Company Name City , State Biologist Constructed a full-length consensus clone of GB Virus B (GBV-B), an animal virus genetically and clinically related to the human Hepatitis C Virus Used nested RT-PCR to obtain viral cDNA from a serum pool chosen as the GBV-B cloning source. Discovered novel sequence at the 3' end of the GBV-B genome by a combination of 5' RACE and RNA-ligase mediated RNA circularization PCR methods and proved that it was critical for infection. Evaluated viral titers in vivo by nested RT-PCR (5). Constructed an infectious GBV- B clone, pGBB. Contributed analyzed RT-PCR data to support the current argument that HGV (or GBV-C) was not a hepatitis virus with clinically relevant disease. Discovered valuable information about the viability of GB Virus A (GBV-A) and GB Virus B (GBV-B), monkey viruses, to serve as surrogate models for studying their relationship to HCV. Performed computer analysis on RNA structures (in-house software) and DNA sequences, using GCG Wisconsin Package, (analysis software), for determining the 5' and 3' ends of the GBV-B genome. Created written guidelines for standard laboratory procedures in a Clean Room environment. Trained experienced technical personnel to use standard appropriate molecular protocols for contamination control and safety. Developed professional relationships with internal and external vendors for cost effective procurement of critical supplies and perishable reagents. July 1992 to August 1995 Company Name City , State Research Assistant II Assembled HIV retroviral vectors for using common cloning methodologies. Transfected cloned HIV DNA into mammalian cell lines testing HIV gene expression Tested RNA transcription and DNA integration by Northern blot and Southern blot. Applied cell culture techniques to maintain and prepare cell lines for viral studies. Analyzed specific transfected cell lines for syncytium formation as a marker of in vitro HIV infection Performed DNA sequence data analysis using an ABI 373 A automated sequencer Synthesized the necessary primers using the oligonucleotide synthesizer ABI 394 Analyzed data using DNA sequence analysis software as well as Sequencer software Contributed molecular biology assistance to scientists studying HIV and SIV infection. March 1989 to July 1992 Company Name City , State Process Development Associate Performed microbiological screening to elucidate proteins with commercial value. Conducted chemiluminescent, spectrophotometric assays for protease activity to evaluate novel proteins for further processing. Conducted checks for bacterial pH, aeration, glucose levels, and enzyme production Operated 10-1000 L fermenters for production of marketable biologicals. Performed DNA sequencing analysis, gas chromatography, protein column chromatography, protein precipitation and enzyme assays as quality controls for biologicals produced in pilot scale. Education 2002 Johns Hopkins University City , State Biotechnology Biotechnology 1988 East Carolina University City , State Bachelor of Science : Biotechnology Biotechnology Interests 30 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Football Tee-Ball and Soccer *Elected to Mother Seton Parish Council (June 2003) *Appointed to St. Paul's Parish Council (June 2012) *2nd Degree Member of Knights of Columbus *Board Member of St. Ann's CYO Affiliations Member: SLAS (Society for Lab Automation and Screening) Member: LRIG (Laboratory Robotics Interest Group) Additional Information Community Service (Washington Metropolitan Area): 17 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Tee-Ball and Soccer Elected to Mother Seton Parish Council (June 2003) 2nd Degree Member of Knights of Columbus Board Member of St. Ann's CYO Skills Virology, molecular biology, cell culture techniques, chemistry, data analysis, DNA sequencing, scientific writing, molecular biology techniques, Real Time PCR, RT-PCR,  sample preparation, assay design, assay development,  assay troubleshooting, scientific presentations, seminars, strategic marketing, leadership, sales, time and territory management

ARTS

HR DIRECTOR Summary Over 20 years experience in recruiting, 15 plus years in Human Resources Executive Management, 5 years of HRIS development and maintenance 4 years working in a Healthcare Enviroment Skills Recruiting FMLA/EEO/FLSA  HRIS Development Benefit Administration Policy Development Web Page Development  Accomplishments Kansas Health Institute -Health Outcomes for the State of Kansas -1999 Memberships and Accolades: Project Management Institute Member, SHRM, Chamber of Commerce, 1999 Friends University President's Honor Roll, 1997 Friends University Dean's Honor Roll, Student Liaison for Friends University Topeka (member of Mother-To-Mother, member of the Topeka Advertising Federation, several production pieces created nominated for ADDY Awards, received recognition for outstanding customer service assistance by the State of Kansas Travel and Tourism Department., ASHHRA, KAHHR, ACM. Additional Information: Leading Change -I have been instrumental in development and implementation of the Adjutant General's Retention Research project, involving survey development and analyzing the results of the surveys to present to the Adjutant General to help retain the qualified talent of the Departments. I have been tasked with working with the Federal Security Manager for the Joint Forces Headquarters in developing policies, procedures and processes to ensure that all current and new State Employees have the appropriate security clearances for the position held per the Federal Government Requirements. While at LMIS, I lead the Job Vacancy Project and was able to produce results in less time and man hours than in years before with staff that were inexperienced in the JVC process and procedures. I have been responsible to develop, plan and implement database programs, for the last three positions I have held. These were designed to cultivate, involve, renew contact, and promote active and potential employees. These databases were used for reporting FTE usage, budget management and turnover reports. While working in the healthcare field, I took the initiative in creating a local website that was used to receive and respond to requests for information and assistance in marketing and promoting the healthcare facility along with recruitment of potential employees. As Human Resource Coordinator in the healthcare field, I managed the front office personnel, reduced contract labor costs for nursing staff and implemented a unique pay structure to increase PRN staff utilization. I continually think "Outside-the-box" to create and develop strategies to resolve issues faced in my work environment. In my current position, I have met and exceeded all hiring goals for the firm. This resulted in our client increasing the business transferred to our location. Experience HR Director 09/2016 to Current Company Name City , State Developed New Website for Agency, payroll processing changes, and implementation of new HRIS System. Oversaw the employment process taking the lead role in clinician, physician and management team recruitment initiatives. Developed, maintain and interpret HR policy. Authored the Employee Handbook. Provided coaching and support to management and supervisors on performance management and other related issues. Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Evaluated and recommend changes to the employee benefits plan. Oversaw day to day administration of benefits.  HR Director 04/2009 to 09/2016 Company Name City , State Develped Supervisory Education, SHRO Website, SHRO HRIS System and Automation of payroll processing. Established and directed a comprehensive statewide human resource program for both classified and unclassified State employees/positions in the Adjutant General's Department. Resolved non-routine HR related issues associated as they arose; reviewed documents and approved all hires and promotions; reviews and approved, modified and/or disapproved wage/salary requests to hire individuals above the pre-established minimum classified or unclassified pay rate,  Reviewed any significant changes to position descriptions and determined if reclassification should be pursued; reviewed position descriptions for new positions and determined the appropriate wage range based on comparable classified position (if they exist), Consulted with the TAG and both military and state manager/ supervisors in order to provide technical and common sense guidance on properly addressing sensitive or complex employee and organizational issues; aided them in achieving their ever changing program goals and provided innovative ideas for staffing; Served as the administration's management representative in labor negotiations with the local KAPE unit at the 190th Fire Department. HR Manager/Sr. Recruiter 10/2003 to 06/2006 Company Name City , State Created an HRIS tracking system used for recruitment. Responsible for Ramp up and hiring of all customer service agents, and other positions as needed. Placement and development of all advertising Met and exceeded all hiring goals. Responsible for Hiring Senior Management to cover such duties as: Team Managers, Payroll, Quality Control. Responsible for recruitment of 950 new employees, meeting and exceeded goals set. Coordinated and facilitated manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as a resource person to administration, mid-level management and staff regarding HR related. Human Resources Coordinator 03/1996 to 02/2000 Company Name City , State Developed HRIS database from ground up for employee records and monitoring. Instrumental in reducing the use of Agency Staffing needs for hospital. Coordinated and facilitates manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as the HR resource source for administration, mid-level management and staff. Coordinated hiring procedures, appraisals, pay increases, promotions, transfers, terminations, job postings, and all corrective actions; One Person Office, responsible for all OSHA, Work Comp, Benefits, payroll, etc. Education and Training Master's Degree : Information Management Systems 05/2005 Friends University City , State , United States 3.5 Credits Earned: 62 Semester hours Information Management Systems Bachelor of Science : Organizational Management 05/2000 Friends University City , State , United States 4.0 Credits Earned: 62 Semester hours Activities and Honors Topeka Chamber of Commerce -Ambassador Kansas Hospital Association -Health Care Human Resources Member SHRM -Legislative Liaison Skills Desktop Publishing,  Newsletter productions, DATABASE Management, Leadership Training, OSHA, FMLA, Workers Compensation. PageMaker, Agency Automation, back-up, Benefits, Budget management, Corel Suite, Harvard Graphics, Access, Excel, Microsoft Publisher, MS Word,  Quark Express, Quattro Pro, Strategic Planning,  Web page development, WordPerfect

HR

BUSINESS DEVELOPMENT CONSULTANT Executive Summary Dynamic financial services and business development leader with 17+ years of combined experience across diverse banking and sales platforms. Dedicated to delivering services excellence while surpassing revenue objectives, working closely with teams and clients to address needs. Enforces adherence to organizational policies, procedures, and standards as well as industry regulations. Blends strong analytical and communications acumen to generate comprehensive research and reports - supporting planning and decision-making. Senior loan operations specialists skilled in collaborating with multidisciplinary teams throughout application and financing processes. Core Qualifications Loan operations & documentation Compliance guidelines Risk mitigation Team leadership & support Investments management Home & commercial mortgages Microsoft Office Business development Negotiations Stakeholder relations Customer service Sales life-cycle Underwriting requirements Financial & credit data analysis Prospecting & referrals Professional Experience Company Name City , State Business Development Consultant 02/2019 to 04/2020 Delivered expert consulting services in financing, operations, sales, and marketing. Fueled revenues and achieved top client satisfaction / referrals, maintaining top producer ranking by securing up to 50 new clients monthly. Forged and cultivated productive relationships with customers and team members, facilitating full sales process by identifying and addressing individual needs. Developed and implemented process improvement plans based on client feedback and operational monitoring. Served as key expert in products and services, skillfully representing brand and overall offerings. Company Name City , State Business Development Manager 03/2017 to 02/2019 Spearheaded new business development, leading turnaround of under-performing product lines to achieve objectives. Improved bottom line profit by securing business from up to 40 new clients monthly, generating quality leads, implementing client acquisition strategies, and effectively targeting valuable business opportunities. Orchestrated diversification of offerings, increasing sales via new product launches. Consistently exceeded quotas through new account penetration and territory expansion. Liaised with potential customers via telephone, email, and in-person - addressing inquiries and recommending products / services in alignment with individual needs. Company Name City , State Branch Manager 02/2014 to 03/2017 Coordinated talented team of 8 committed to development and retention of profitable client base. Managed and administered accounts opening, loan applications, monthly reporting, teller transactions, customer services, sales, staff evaluation, and new hiring. Boosted loan and deposit rates while elevating branch to highest performer in customer satisfaction scores. Applied expertise in Fiserv, Business Process Manager, Ultipro, Taleo, Continuity Control, Connections, Applink, and MortgageBot tools. Company Name City , State Branch Manager/Loan Officer 02/2003 to 01/2014 Progressed through various roles, starting from Loan Officer position and culminating in Branch Manager title. Managed and administered consumer and real estate loan operations across various offices. Drove smooth transition of newly-acquired Smith County State Bank and Trust Department - consolidating team of 30+. Approved and oversaw payroll, bills for payment, budgeting, reporting, and advertising. Provided staff leadership, evaluations, salary adjustments, interviews, and hiring. Education Bachelor of Science : Business NorthWestern Oklahoma State University , City , State Major in Agricultural Business Minor in Business Administration Leadership Training Leader Effectiveness Training , City , State The Peoples Bank annual leadership training program Schools of Lending Principles Schools of Banking , City , State Associations Kansas Notary Public Augusta Chamber of Commerce, Board Member Saint Francis Community Services Foster Parent Nationwide Mortgage Licensing System (NMLS) - Previously Registered

BUSINESS-DEVELOPMENT

INDUSTRIAL ENGINEERING INTERN Summary Seeking for full time position where I can apply my technical knowledge & skills for continuous improvement. I have 26 months of experience in Lean Manufacturing, Production Planning and Supply Chain Management. Excellent computer and analytical skills. Highlights Application Software: MS Office, Minitab, PowerPoint, Excel, Solid works, AutoCAD, Pro E Database: MS Access, SAP Programming: Java, C, C++, Visual Basic, R, Python Accomplishments Quality Control: Implementing of PDCA cycle for improving image quality of smartphone camera, implementing DMAIC cycle for improving quality issues related to cosmetic damages (scratches, bent, dent, etc.) using control charts and z transformation. Metrics & Measurements: Time study, Process Mapping, JIT, &Work Sampling of Activities. Intro to Statistics: Data analysis using normal & exponential distribution, simple & multi linear Regression. Project Management: Project planning, analysis, scheduling using CPM and PERT analysis. Production & Inventory Control: Develop assembly chart, process flow layout for subway with JIT. Facility Planning: Designing and planning picking process, rack arrangement, Shipping and receiving locations. Planning all warehouse process by analyzing previous order quantity records. Developing new process in warehouse for maximum utilization of assets and meet required shipping demand during peek session. Underwater Robot: Worked at IIT-Bombay workshop to make an underwater robot. The robot was assembled using sensors, switches and motors for maneuvering the robot. Technical Papers Inventory Management and Risk Pooling: Presented how centralized and decentralized distribution system affects safety stock, service level, overhead cost, customer lead time and transportation cost. Single Minute Exchange of Die concept: Explained how changeovers are not bad and how change over times could be reduced if the changeover process is mapped. Experience Industrial Engineering Intern May 2015 to January 2016 Company Name － City , State Conduct Time Study & perform analysis on data to determine hourly production scheduling, non value adding activities, reduce cycle time by 32% & lead time by 48%. Line balancing to achieve required takt time and reduce work in process (WIP) inventory. Implement Lean manufacturing such as Kaizen, 5S, documentation of Kanban card process & Continues Improvement to reduce waste, inventory, non-value adding activity to improve productivity. Developed material picking charts which determines the exact quantity of items to be picked, thereby, enhancing material picking operations. Scheduling material required for production and manage inventory of raw material. Writing standard operating procedure (SOP) for various process in entire plant. Ergonomic designing of work cell to improve efficiency of workers. Junior Engineer July 2013 to June 2014 Company Name － City Managed assembly line for traction and induction motors at Siemens. Responsible for supervising 4 Inspectors and 24 team members in the assembly department. Responsible for generating a production schedule and Process Planning for necessary changes based on customer priority and orders. Responsible for safety of everyone in the plant and Forecasting risk from data analysis and provide Strategy/planning for Lean Manufacturing Practices within the plant. Participate in monthly cost team projects, process improvement projects and assign cross-training projects and Kaizen projects to team members. Manage quality, day to day production, labor efficiency. Intern November 2012 to May 2013 Company Name － City Developed the inspection process for motor accessories. Designed tools, gauges and fixture in AutoCAD and /or ProE as required. Managed the outsourced manufacturing of necessary tools, gauges or fixtures. Maintain Gauge Calibration database. Managed the calibration schedule with outside vendors or in-house calibration group. Worked in PM and QM modules of SAP R/3 to enter or retrieve data. Awareness of ISO 9001:2008 and ISO 14001(EMS), Integrated Management system (IMS) & Hazard identification and risk awareness (HIRA) documents on shop floor. Education Masters of Science : Industrial Engineering Production & Inventory management , May 2016 University of Texas － City , United States GPA: GPA: 3.5 Industrial Engineering GPA: 3.5 Production & Inventory management Bachelor of Engineering : Production Engineering Manufacturing, Planning and Supply Chain , July 2013 Mumbai University India GPA: GPA: 3.5 Production Engineering GPA: 3.5 Manufacturing, Planning and Supply Chain Skills AutoCAD, C, C++, Calibration, charts, data analysis, Database, designing, documentation, Forecasting, IMS, inspection, inventory, ISO, ISO 9001, Java, Lean Manufacturing, MS Access, Excel, MS Office, PowerPoint, Minitab, process improvement, Programming, Python, quality, safety, SAP, SAP R/3, Scheduling, Siemens, Solid works, SOP, Strategy/planning, supervising 4, Visual Basic, reduce waste

ENGINEERING

TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 to March 2014 Company Name － City , State Teacher who develops curriculum with a child's biological, cognitive and socio-emotional processes in mind. Committed to the healthy maturation of every child involved. Teacher August 2002 to June 2004 Company Name － City , State Coordinated parent-teacher conferences during the school year. Took on numerous backstage role is, including running lights, crew and box office. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and. attendance logs. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Observed and evaluated students' performance, behavior, social development and physical health. Teacher August 1997 to June 2002 Company Name － City , State Established daily routines that were easy for the children to follow. Gave one-on-one attention to children while maintaining overall focus on the entire group. Identified signs of emotional and developmental problems in children and reported to parents. Monitored students' educational progress with individual charts and files. Addressed behavioral and learning issues with parents and daycare management. Teacher August 1996 to June 1997 Company Name － City , State l Fostered reasoning and problem solving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate. learning plans. Gave one-on-one attention to children while maintaining overall focus on the entire group. Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance. Organized and facilitated monthly parent support group meetings. Nurtured a supportive learning environment that was often used as a model for other classrooms. Education and Training Master of Science : Instructional Leadership Early Childhood Education , 2008 Tennessee Technical University － City , State Instructional Leadership Early Childhood Education Bachelor of Science : Early Childhood Education , 1996 Georgia Southwestern University － City , State Early Childhood Education Valdosta State University － City , State

TEACHER

CONSTRUCTION MATERIALS FIELD REPRESENTATIVE Summary Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me. SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations. Accomplishments Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007). Experience 01/2007 to Current Construction Materials Field Representative Company Name － City , State Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications. Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed. Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government. 01/2005 to 01/2006 Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, and asphalt. Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt. Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement. Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry. Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout. Attended and participated in professional association meetings and functions. 01/2003 to 01/2005 Construction Materials Field Representative F Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and percolation testing Coordinated utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures. Education and Training July 2008 Bachelor Of Science : Construction Management Belford University Construction Management July 1984 Ordinary Level University of London Skills cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing

CONSTRUCTION

SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Technical professional with complete understanding of entire software development life cycle. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in c#, python, HTML, SQL, node.js/javascript and working knowledge of Restful API design & implementations. Fluent in English and Turkish and accustomed to working with cross-cultural, global teams. Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C# Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applicationswas key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Education IN : Expected in 06/2021 Rowan University - City , State Bachelor of Science : Computer Engineering , 06/2015 Selcuk University - City Master of Science State Work History Software Developer , 12/2015 to Current Company Name – City , State Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay and Shopify. API's were integrated. The system records the end to end process. A scalable system architecture to support high-availability Internet site with various internal applications was key. My responsibilities were:. Integration of marketplace APIs. Coordinated with project management staff on database development timelines and project scope. Revised, modularized and updated old code bases to modern development standards. Authored code fixes and enhancements for inclusion in future code releases and patches. The successful launch of these applications enabled company growth of 30%. Computer Engineer Intern , 06/2013 to 09/2013 Company Name – City Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings. Executed Performance testing on internal applications, documented results and maintained logs. Computer Engineer Intern , 06/2012 to 09/2012 Company Name – City Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML. My responsibilities within that team was:. Developed the FAQ and Support part of the web site. Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed. Tested and documented prototypes and standard products. Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management. PROJECTS Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models. The Frameworks were Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool. The dataset included the VAST Challenge 2019 dataset with over 100,000+ data. The Frameworks were Flask, Pandas and the Language was Phyton. My responsibilities were data cleansing and data categorization. From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance. Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms. The system was trained with the images of malignant and healthy images. My responsibilities included all development, testing and training. The User Interface was the responsibility of other team member. This system enabled the users to seek healthcare at earlier stages of melanoma. Publications English for Science, Technology, Engineering, and Mathematics University of Virginia Darden School of Business Getting Started: Agile Meets Design Thinking University of Pennsylvania Biology Meets Programming: Bioinformatics for Beginners Coursera Course Certificates Languages Fluent in written and spoken English Spanish B1 level Native speaker of Turkish Skills C#, HTML, CSS, JavaScript, 5 years of experience SQL, 5 years of experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization, Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written

AGRICULTURE

INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees/services justification. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Application Design Used object-oriented design/programming to design new stand-alone application. ​ Planned, installed, configured, and monitored document management infrastructure. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City , State •Presented various projects including  VPN, RDMS, and IT Proposals  to several classes and instructors . •Worked independently and as part of a team to achieve most equitable outcome. Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City , State •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. •Communicated regularly with management regarding portfolio performance and new loan transaction quality. •Maintained confidentiality of bank records and client information. •Scanned and filed forms, reports, correspondence and receipts. •Entered information into computer databases. •Reviewed files to check for complete and accurate information. •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. •Coordinated with multiple departments regarding responsive documents and document retention. •Researched bankruptcy loan files to confirm federal guideline compliance. •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. ​ Company Name February 2008 to May 2008 TOEFL/TESL INSTRUCTOR City , State •Developed interesting course plans to meet academic, intellectual and social needs of students. •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. •Performed student background reviews to develop tailored lessons based on student needs. •Developed, administered and corrected tests and quizzes in a timely manner. •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. •Designed lesson plans focused on age and level-appropriate material. Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts : English City , State , United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio

INFORMATION-TECHNOLOGY

TEACHER Willing to relocate: Anywhere Professional Summary To maintain a long term position in a cohesive, diverse environment, that promotes a professional environment and values employees and families. To obtain a teaching opportunity in grade levels EC - 4th grade. Core Qualifications Skills Used Speaking,math,planning,leading, computer skills,communication with staff,parents and students. Accounts Receivable Clerk The SALT Group - Kerrville, TX - August 2012 to August 2014 Responsibilities Accounts Receivable collection calls, answering questions for new customers, maintain a good relationship with clients, problem solving for clients in difficult situations. obtain a weekly goal for set amount of monies coming in to company each week. Microsoft word, Microsoft Works, Excel, Internet Research, Powerpoint. Experience Teacher 08/2015 - Current Company Name City , State Teaching all subjects to High School and Junior High,Coach for PE. Lesson planning, grades, reports. Kindergarten Teacher 01/2014 - Current Company Name City , State Math 3 Hrs. day Reading, Social Studies, Science Writing Accomplishments I have had several students that have had many challenges to overcome before moving on to 1st grade, I have assisted in making the obstacles become less and prepare them to be great next year. Daycare, Lead Teacher 06/2010 - Current Company Name City , State Teaching 2,3,4 year old age group. Math, writing, letter and number recognition, listening skills, color recognition. Preparing the 4 year old age group for kinder, and the 2 and 3 year old age group was early scaffolding techniques to build knowledge and ability to grow the whole child through play, classroom activities and center activities as well as one on one time and whole group learning. Accomplishments The level of preparedness in my classroom would allow for the children in the school years to be very successful. I built up their strengths and used activities to help them with their weaknesses. I used a positive reinforcement and the words I can't were not allowed in the classroom. I taught by example, using modeling skills and allowed the children to express their ideas and thought process in the classroom by discussions. Which also let the children accomplish the self respect and self accomplishment they needed in life. Accounts Recievable 06/2012 - 06/2014 Company Name City , State Customer Service, computer Data entry, making and receiving collection calls from clients. Completing reports daily. Completing set goal of monies brought in to company on a daily,weekly, and monthly basis. Education 2010 Bachelor of Arts : Schreiner University - Education City , State Accomplishments My clients felt comfortable speaking with me and they knew I would follow through to the best of my ability and my level of authority. I have a personal goal, the day is not done until the items to be done are complete. Skills Used Microsoft Word, Works, EXcel, customer service, filing, data input, answering phone, researching for answers to questions. 2011 ­ 2012 ­ A Child's Learning Place Cooperative Teacher ­ 3 and 4 year old children and Kinder Ready for summer day camp A Child's Learning Place - Kerrville, TX - 2011 to 2012 Responsibilities 3 and 4 year old children and Kinder Ready for summer day camp Student teaching and observation of staff, 2nd grade level Tally Elementary - March 2010 to May 2010 Used various methods and strategies to create a positive learning environment in a self contained classroom. Special Service Associate The Kerrville Home Depot, Special Services - Kerrville, TX - March 2007 to January 2010 Student Teaching Tally Elementary Spring Semester - Schreiner University Reading Academy - Kerrville, TX - March 2008 to May 2008 I taught in a self contained 2nd grade classroom containing 21 students. The courses taught were reading, math, grammar, social studies, and science. The classroom was set up to create a positive, interactive, and creative learning environment. I worked with students in whole group and small group situations. I assisted students and provided guidance during individual practice for daily lessons. Some lessons included technology such as smart boards and over head projectors. Relationships with other staff, faculty, students and parents helped to build a strong learning environment that was positive for the children. Field Work Up N' Jacks Preschool Program: Lead Teacher. Curriculum based activities that promote growth for the whole child. Math, whole word recognition, phonics, science, social studies, and physical activities. Curriculum and strategies are incorporated to have 3, 4, and 5 year old students classroom ready for Kindergarten. Sales Associate Bealls, Shoe Dept - Kerrville, TX - June 2006 to March 2007 Policy Board member Kerrville Head Start - 2006 to 2006 2006, policy of the school, teacher employment and general safety concerns for the students. Professional Affiliations Kerrville Head Start Policy Board Member 2006 Certifications Certified Teacher EC- 4th. I am willing to become certified in any field necessary. I am also licensed in the state of Texas for Insurance. ADDITIONAL INFORMATION I hold an Orange Belt in MMA Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer Skills Accounts Receivable, Lesson planning, listening, Math, Excel, Power point, Microsoft word, Microsoft Works,Internet Research, problem solving, Speaking,Teacher

TEACHER

EPIC INFORMATION TECHNOLOGY SPECIALIST Summary Seeking a position in the field of Bio-Pharma where I can utilize and contribute my skills in an ingenious manner. Skills Microbial testing, endotoxin- LAL Test. Nano particle Size and Charge analysis by Malveren Nano ZS 90. Protein extractions. HPLC handling and Chromatography techniques. Polymerase chain reaction (PCR) technique. EPIC care. Experienced in Method development, Method Validation, Method verification and Method transfer of new analytical methods Wet chemistry techniques. MS office, Efficient Internet Browsing, SAS programming, EPIC care. Experience 04/2017 to 06/2017 EPIC Information Technology Specialist Company Name － City , State Supported physicians and nurses with updating work list and flowsheet information. Provided instructions to staff on the use of EPIC Care. Provided support during the go-live. Nanotechnology THz biological imaging. 01/2016 to 11/2016 Research Associate Company Name － City , State Study of Tera Spectra and Tera imaging. Analytical testing and method development and method validation. THz imaging for nanotechnology: The relationship between nanotechnology and THz is bidirectional, in the sense that the concurrent developments can contribute to both technologies. THz modalities have helped the expansion of nanotechnology. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Nanotechnology could help in the development of high-resolution, sensitive and portable detectors and new efficient sources for THz imaging purposes. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro and nanofluidic channels. Performed the Biotechnology techniques cytogenetics and PCR methods. Created Standard Operating Procedures (SOP) for instrumental analysis. Fundamental lab procedures including pipetting, buffer preparation, weighing. Recorded laboratory data and graphed the results to identify significant variations. Prepared reports complying with FDA, ISO, cGMP and internal regulations; and coordinated material, instrument and process validations. Maintained lab set up by ordering common supplies and chemicals. Titanium dioxide nanoparticles with blank terahertz scanning reflectometer. 11/2013 to 12/2015 Company Name － City , State Determine their thickness profile. Analytical testing and method development and method validation. Confirming the ability of this technique to resolve small variations in Ti02 layer thickness and consequently adsorption. Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro- and nanofluidic channels. Chromatographic techniques (GC). Developed new analytical methods based on testing results. Created Standard Operating Procedures (SOP) for instrumental analysis. Performed a variety of technical laboratory functions in the operation and maintenance of laboratory equipment calibrating. Prepared reports complying with FDA, ISO, cGMP and internal regulations and coordinated material, instrument and process validations. Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances. Fundamental lab procedures including pipetting, buffer preparation, weighing. Essential to develop a new compound of antibiotics. 12/2010 to 04/2012 Research Associate Company Name － City Isolation, identification, Bioprocessing and characterization of secondary metabolites from the soil screened microorganism. Screening of soil actinomycetes from the different soil samples. Taxonomical studies for antibiotic producing isolates. Morphological and cultural characterization. Total genomic DNA isolation & PCR & Cloning of polyene CYP gene (cytochrome P-450 hydroxlase). Bioprocessing for antibiotic production. Biological activity such as Antimicrobial activity, cytotoxic activity, Genotoxic activity. Research will be constant requirement for new antibiotic compounds to overcome the resistant capacity in microorganisms. Fundamental lab procedures including pipetting, buffer preparation, SDS-PAGE, tissue culture, RNA/DNA manipulations. Achievement. GOLD MEDAL for securing highest marks in Master of Pharmacy, JSS College of Pharmacy. Awarded cash price for M. Pharm Dissertation work by "TAMILNADU PHARMACEUTICAL WELFARE TRUST", 2013 Seminars/Workshops attended. Participated in "Indo-European Symposium on Alternative Approaches to Animal Testing" on Dec.8, 2010 at JSS College of Pharmacy, Ooty. Participated in "national workshop on potentials of medicinal plants of Nilgiri Biosphere reserve" on December 8-10th, 2011 at JSS College of pharmacy, Ooty. Indian Pharmaceutical Student Congress-2009 held in Bangalore. Indian pharmaceutical congress-2011 held in Bangalore. Experimental skills. Basic Biotechnological experiments (in-vitro and in-vivo). Skillful in handling cell-lines. Mammalian Cell Culture). Aseptic handling of Micro-organism. Electrophoresis Gel-documentation Techniques. DNA isolation and RNA/DNA/protein extractions. Operational knowledge of analytical instrumentation like HPLC, GC, LC/MS, UPLC, TLC,. FTIR, UV-VIS spectrophotometer, and KF coulometer,. Wet chemistry techniques. Education and Training August 2012 Master of Pharmacy : Bio Technology JSS College of Pharmacy － City India Bio Technology 3.80/4.0 May 2010 Bachelor of Pharmacy Kakatiya University － City India 3.60/4.0 Skills Epic go-live, Basic, Biotechnology, Calibration, Cell Culture, chemistry, Dec, DNA, documentation, ELISA, experiments, FT-IR, FTIR, GC, HPLC, imaging, ISO, laboratory equipment, MS office, PAGE, PCR, producing, programming, requirement, Research, SAS, scanning, Seminars, SOP, Symposium, UV, Validation, weighing, Workshops

INFORMATION-TECHNOLOGY

HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER Professional Summary A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal supervision Skill Highlights New employee orientations Staff training and development Microsoft Office Suite expert Maintains confidentiality HR policies and procedures expertise People-oriented Organized Exceptional communicator Schedule management Problem resolution Deadline-oriented Report analysis Results-oriented Self-directed Time management Professional and mature Dedicated team player Strong interpersonal skills Education and Training Rowland High School City , State High School Diploma East San Gabriel Valley Occupational Program City , State Microsoft Office Specialist Course Skills Human Resources, Scheduling and Payroll Interviews, New Hire Training and Orientation Microsoft Word, Excel, Access, PowerPoint and Outlook Electronic Time Card and Scheduling Applications Multitasking in a fast paced environment Extremely Organized, Communication Proficiency Team Oriented with the ability to build strong relationships with Individuals at various levels Dead-line results driven, Time Management Works well with little or no supervision Professional Experience January 2009 to January 2014 Company Name City , State Healthcare Documentation Services Delivery Manager Directly responsible for customer satisfaction in clinical document turnaround time and quality Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality As required received many high scoring customer surveys and resigned contacts Prepared and presented client account performance reports and executive level scorecards Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires Ensured training course material were up to date and managed training room bookings Ordered training supplies and equipment Created and maintained weekly work schedules for transcription staff Completed electronic time cards and payroll as well as trained each employee to use the program Under my leadership overtime costs were reduced 25% by improving production performance Instituted and hosted monthly team quality webinars to provide guidance, expectations and training Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth January 2005 to January 2009 Company Name City , State Customer Care Manager Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities Conducted customer touch base calls to review account performance, goals reached and expected metrics. Developed and presented monthly reporting statistics for each customer Set up conference calls and webinars and scheduled customer training for new applications Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities January 1995 to January 2005 Company Name City , State Work Flow Coordinator Oversaw transcription workflow process of three office locations in Southern California. Maintained all dictated reports to ensure compliance with service level agreements. Hired, supervised and trained a large staff of Work Flow personnel. Had success in crew retention and loyalty. Oversaw the completion of bi-weekly time cards. My team reduced overtime costs by improving d performance and accuracy. Created and maintained all departments' employee scheduling, yearly reviews and performance management. Directed all incoming work flow department client calls to the appropriate recipient. Our departments received over 500 inbound calls per day. We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department. Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets. Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery.

HEALTHCARE

ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo, and HTML Applications Experience in SAP programs as well as Six Sigma Detail-oriented Analytical​ Troubleshooting and problem solving Superior communication, group dynamic, time management, organizational and leadership skills Experience Associate, Investment Banking Operations 07/2013 Company Name City , State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible for performing maintenance on over 150 deals with over 1000 loans, including processing notices of loan activity, managing cash flows, and monitoring past dues and exceptions. Identified issues and partnered with the agent banks to define the root cause and implement a remediation plan. Prepared and distributed weekly status updates to the agent banks for several deals. Responsible for monthly checklist process, ensuring the integrity of month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State Responsible for updating and creating backend client contact details database to ensure efficient communication with clients for successful compliance with federal regulations. Prepared bi-monthly critical executive scorecard reports for senior management to ensure the corporation complied with federal confirmed-trade regulations. Improved efficiency of reporting through developing system enhancements, including macros generating business critical compliance reports for both equity and credit derivatives. Education 2013 Bachelor of Science : University of Delaware - Operations Management City , State Minor in Economics GPA: 3.978/4.0 Awards/Distinctions: Distinguished Operations Management Junior, Alpha Lambda Delta Honor Society, National Society of Collegiate Scholars, Dean's List (all semesters)

BANKING

VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 to Current Company Name － City , State Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems. Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue). Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions. Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems. Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime. Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems. Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls). Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies. Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance. Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers. Team maintains over 99.9% uptime for all mission critical hardware and software platforms. Director, IT Infrastructure March 2008 to November 2012 Company Name － City , State Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities. As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation. Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy. Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers. Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems. Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools. Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel. Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future. Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization. Coordinate and manage all communications between business operations and corporate IT. Developed first standardized IT project templates for treatment center integrations and new treatment center builds. Team responsible for closing 800+ IT support tickets per month. Manager, IT Operations - Windows October 2006 to March 2008 Company Name － City , State Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers. Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers. Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves. Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel. Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems. Coordinated all communications between business operations and corporate IT for Windows IT projects. Member of IT Management Team responsible for the strategic direction of corporate IT initiatives. Team responsible for closing 500+ IT support tickets per month. IT Manager - Networking, Systems, & Support September 1999 to October 2006 Company Name － City , State Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators. Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers. Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems. Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location. Primary decision-maker in all corporate hardware and software standards. Direct backup, upgrade, and maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment. Decreased annual IT budget by at least $50K each year from 2003-2006. Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act. Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing. System Administrator March 1996 to September 1999 Company Name － City , State Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states. Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery. Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix). Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees. Developed software training manuals and end-user support materials. Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site. Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices. Inside Sales Representative June 1994 to March 1996 Company Name － City , State Education M.B.A : Dec. 2007 University of Massachusetts － City , State B.S : Real Estate , May 1994 Arizona State University － City , State Certifications and Training Denver Peak Academy - Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership and Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware and Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.

INFORMATION-TECHNOLOGY

DIRECTOR OF DEVELOPMENT Professional Summary Real Estate / Development / Construction Executive Versatile executive with 38 years experience in the real estate and construction industries possessing a combination of hands on technical experience coupled with strong organizational and leadership skills to manage project teams from concept to completion. Honest and thoughtful style results in loyal teams that work toward a common goal. Strategic thinker and planner with analytical skills and proven aptitude to manage complex and numerous projects and coordinate the efforts of corporate departments, landlords, designers, consultants, and contractors to turn over successful projects. Honest and pragmatic approach to conflict resolution and problem solving. Immense pursuit and tireless effort to produce successful and timely results. Strong real estate aptitude allows for thorough Due Diligence and market analysis, for contract, purchase and lease administration. Commercial and Residential project management - Development - Estimating - Budget Preparation and Implementation - Profit & Loss responsibility - Value Engineering - Cost Control - Team Building - Employee training - Site Selection -- Land Use Entitlement - Permitting - Design and Plan Review - Bidding and Negotiation - Purchase and Lease negotiation - Purchase, Lease and Contract Administration Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Skills Work History 05/1999 to Current Director of Development Company Name – City , State Management of multiple projects in Georgia and Florida ranging to 3/4 million square feet annually Management of construction of high end health club facilities ranging to $10 million each Management of a remote corporate office, including budgets ranging to $60 million, 5 employees Management of Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase and lease negotiation Due Diligence, entitlement processing, permitting Reporting to corporate office and departments, project schedules, progress and coordination of FF&E Led the company for projects completed and cost control Initiated the interior and exterior branding graphics. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Assisted the operations group with warranty service repairs. 06/1996 to 05/1999 Construction Manager Company Name – City , State Management of multiple Motel projects throughout the United States, ranging to $4 million Management of 4 Construction Managers in field operations Management of construction training seminars for employees, designers and contractors Site evaluation, coordination of design, permitting, budgets, negotiation with contractors Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. 12/1992 to 06/1996 Construction Manager Company Name – City , State Management of Landlords and General Contractors in the construction of approximately 45 retail stores per year throughout the Southeastern United States. Reporting to corporate office and departments, project schedules, progress and coordination of FF&E. Coordinate with marketing, merchandising and turnover to operations. Reviewed plans and specs during the schematic design of pre-construction. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Oversaw the entire building turnover process, while enhancing communication between all construction management. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. 02/1989 to 12/1992 Construction Superintendent Company Name – City , State Supervised construction and remodel of retail and restaurant projects, ranging $200 thousand - $4 million. Design Craft Properties. 02/1986 to 02/1989 Owner Developer Company Name – City , State Full responsibilities of operating a single family home building company. Successfully completed the development of two multi-unit subdivisions and over 100 single family homes. 06/1983 to 02/1986 Construction Superintendent Company Name – City , State Managed construction and turnover of single family custom homes. Managed construction of commercial office facilities. 10/1980 to 06/1983 Carpenter / Foreman Company Name – City , State Carpenter and Carpenter Foreman on heavy industrial projects in Wyoming, Tennessee and South Carolina. 08/1975 to 10/1980 Draftsman / Field Service Supervisor Company Name – City , State Design and drafting of air structures and dome roofs. Field service to owners in the assembly and erection of air structures and dome roofs. Education 5 1975 BS : Building Construction Design and Technology Eastern Kentucky University - City , State Building Construction Design and Technology Building Construction Trades Certificate Skills assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations Management, progress, Reporting, retail, seminars

CONSTRUCTION

CUSTOMER SUCCESS ADVOCATE Professional Profile Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics. *Ability to work with customers and employees from a variety of culturally diverse backgrounds. *Ability to analyze problems/situations and make well-reasoned decisions. *Communicate with customers clearly and efficiently in person and via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat) Proficient in the use of Macintosh Operating Systems Proficient in navigating and editing registry files Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more) Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc. Extensive use of Google Apps Extensive use of virus protection and virus removal software Extensive knowledge in PC components and peripherals. Extensive knowledge in building, upgrading and troubleshooting PC's Proficient in mounting and configuring televisions, audio equipment and security systems. Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML. Extensive knowledge in recovering failing operating systems and data within corrupted machines Strong knowledge in RAID storage configurations Proficient in using mobile devices for email, Lync and other tasks required Experience Customer Success Advocate November 2015 to Current Company Name Ability to support multiple customers via live chat simultaneously. Monitor chat and ticket queue. Escalation of tickets/chats to tier II support team when needed. Technology Support Specialist June 2013 to November 2013 Company Name － City , State Oversee classroom operations; assist with classroom projectors and computers. Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues. Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection. Be a constant support for classrooms / Faculty with computer, projector and network problems. Also be a continuous resource for all general technical questions. Modify existing television or computer equipment to adapt to special needs. Work directly with Faculty, students and staff to support distance education. Provide strong input on requirements for classroom and computer lab equipment. Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines. Determine required hardware upgrades and make recommendations based on the user's needs. Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education. Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff. Maintain and create documentation for processes used at statewide campuses for computer labs and users. Proficient in using the program "Ghost" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made. Assisted in the North Valley building move. Mounted/installed 25 projectors, set up offices for Faculty and Staff. Also connected all the lab workstations and classrooms. Proficient in the use of Active Directory, Diamond and PostGhost Database. Ability to work with people of culturally diverse backgrounds. Ability to effectively prioritize, use good judgment, and to make effective use of time. Demonstrated initiative and productivity while working independently. Familiarity with TCP/IP networking, routing, network services. Install Technician January 2012 to June 2012 State Installation of television, audio and security equipment. Working with audio, video and network wiring/cabling. Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers. Required to set up wired/ wireless networking equipment and properly run cables throughout office/home. Hardline merchandiser / Electronics Associate June 2013 to November 2013 Company Name － City , State Education High School Diploma : 2014 Sandra Day O'Connor High School － City , State Bachelor of Science : Computer Information Technology , 2017 Northern Arizona University － City , State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista

ADVOCATE

PUBLIC RELATIONS MANAGER Highlights Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp and Basecamp. Experience 08/2014 to Current Public Relations Manager Brother Grand is a California based duo that blends psychedelic-folk rock with a twist of film-score soul. Manage media relations with local and national press, create press releases, invite and host press to events. Create marketing materials, such as press one-sheet, social network flyers and monthly newsletter. Run national tour campaign; includes booking, social network promotion and media outreach. Team Giselle. 10/2010 to Current Marketing Director Team Giselle consists of a large group of Giselle Ayala's friends who have banded together to help in her battle with cancer. The team raises funds through a variety of events all put together by volunteers. Create and execute marketing plan for annual series of fundraising events (cancer benefits). Manage marketing sites, such as Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc. Project lead for fundraising events - run weekly meetings, manage staff, serve as onsite coordinator, and drive all projects to completion. Develop talent lineup (bands and DJs), manage all sound logistics, and work with venue management. Creative and content management - work with designers to create event specific flyers (print and digital) and t-shirts, as well as develop copy for promotional items (websites, flyers, etc.). Manage street team, work with local radio and TV stations for on-air promos. Developed monthly newsletter to communicate monetary goals, health/treatment status and upcoming events, as well as healthy (vegan) recipes for Team Giselle community. 02/2008 to Current Public Relations & Marketing Manager Company Name － City , State Bay Area native with over 7 years' experience in public relations and marketing, specializing in B2B technology, specifically video/television advertising. Experience with company rebrands, website overhauls, international expansion campaigns, and crisis communication. BlackArrow provides advertising and data solutions for next generation TV. The marketing team handles all public relations, corporate, partner, and product marketing, reporting directly to CEO. Notable projects include company rebrand, website overhaul and international expansion campaign. Actively engage, cultivate and maintain global media relationships, manage speakerships, webinars and thought leadership pieces. Create press releases and supporting documents, receive necessary approvals from key stakeholders, round up press for briefings and push release on the wire and social networks. Create and execute annual marketing plan, including crafting of high level messaging and managing the marketing budget. Research, plan and execute all corporate events - trade shows, conferences, and internal events. Specifically, two major conferences with 12k+ in attendance; national and international. Create demo material, show messaging, and briefs for internal teams and press. Work with technology partners to develop joint marketing materials, such as press releases, data sheets, event sponsorships, and speaking opportunities. Manage corporate website, blog, and social network sites - write copy for sites, create graphics, and maintain website with up to date material such as events, news and product releases. Curate and distribute daily news from industry briefs to internal governance team, PR firm and social network sites. Manage creative agencies, PR firms and bi-coastal executive assistants. Brother Grand. Education 2012 De Anza College, Marketing Management Certificate 2005 Associates : Art San Jose City College Art Interests Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Additional Information HONORS & AWARDS Leading Lights Finalist - Company of the Year", Light Reading, November 2012 OnMedia Top 100 Private Companies", AlwaysOn Media, February 2013 Best in Class - Advertising Website", Interactive Media Council, August 2013 100 Companies that Matter Most in Online Video", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading. Skills Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites

PUBLIC-RELATIONS

GENERAL MANAGER / EXECUTIVE CHEF Summary Dedicated leader with over 15-year track record as an organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.   Highlights Report writing Computer proficiency Service-minded Human resource knowledge Ability to prioritize Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Accomplishments Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated and analyzed client complaints to identify and resolve issues. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Experience June 2014 to October 2015 Company Name City , State General Manager / Executive Chef Coordinated all department functions for restaurant staff. Updated employee paperwork and time records. Liaised directly with customers to meet needs and maintain satisfaction. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Achieved notable successes in cost control, revenue generation and marketing effectiveness. May 2013 to May 2014 Company Name City , State Sales Consultant Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Solicited referrals from satisfied clients. Answered incoming telephone calls with professional and knowledgeable responses. Provided expert product and service information. September 2012 to April 2013 Company Name City , State Sales Consultant / Service Technician Cold-called prospective customers to build relationship. Filled out expense reports for accounting.Updated database with customer and sales information. Established new customer accounts.Evaluated competitors and performed market research. Worked as technician cleaning up after different biological hazards including crime scene cleanup, flooding, and fire restoration. June 2012 to August 2012 Company Name City , State Forklift Driver Transported construction and scaffolding materials for a turnaraound in a chemical plant with large forklift Transported employees around job site using passenger vehicles, trucks and vans. Maintained strict adherence to safety protocols required by client. April 2011 to May 2012 Company Name City , State Operations Manager Oversaw the development and launch of customer database Boosted company efficiency through technology upgrades and process improvements. Optimized the overall customer experience through establishing procedures for handling issues over the phone. Identified inefficiencies and made recommendations for process improvements. November 2009 to March 2012 Company Name City , State General Manager and Trainer for New Restaurant Openings Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Optimized profits by controlling food, beverage and labor costs on a daily basis. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. March 2009 to October 2009 Company Name City , State Swing Manager Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Education 1988 GED City , State , United States GED I grew up in Guadalajara, Mexico and attended home school taught by my mother. I later received my GED. I also have the following training. Basic Vocational Certificate: Restaurant Operations Basic Vocational Certificate: Culinary Management Coursework in Business, Restaurant and Hotel Management . Interests Cooking, computers, sailing, golf, travel, working, and family. Additional Information I am fluent in Spanish. I believe that hard work, integrity, honesty, and diligence will help me succeed in meeting my goals and adding value to the company I work for. Skills Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations and Maintenance.

CHEF

MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven to succeed and bring value to any task. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include customer service, excellent listening skills and communication skills. Core Qualifications Proficiency in Word, Excel, Power Point, Lotus Notes/Outlook; Concur and Arriba - Internet Dedicated leader with a collaborative approach and result-driven focus Excel in leading teams and working independently Proactive and Results-oriented Recognized for eliminating errors and inconsistencies Experience Company Name September 2014 to Current Media Administrator City , State Review client accounts; manage budgets and monthly invoices. Request and process credits; communicate successfully with negotiators. Monitor multiple databases to keep track of discrepancies: clear in a timely manner; follow client guidelines. Successfully led key projects which resulted in completion before deadline. Company Name January 2013 to September 2014 Customer Liaison Level I Department of Ophthalmology City , State Answer inbound calls from patients and providers demonstrating Montefiore Excellence; schedule medical and diagnostic testing appointments, register new patients. Contribute to team effort by accomplishing related goals; excelled in quality scores. Effectively controlled the release of proprietary and confidential information for general patient lists. Manage multiple projects, competent in conflict resolution. Adhere to strict HIPAA compliance. Company Name August 2012 to November 2012 Executive Assistant City , State Provided assistance for Director of Medical House Calls Program preparing for Joint Commission Review; compilation of data and research. Successfully led special projects; reviewed patient satisfaction surveys, files and assisted administrative staff to meet deadlines. Company Name April 2012 to June 2012 Executive Assistant City , State Provided organizational support for Provost and administrative staff. Assigned to create spreadsheets for special projects, organized budget allocations for reconciling, reviewed student appeals and status. Prepared correspondence, accounting and financial documents for analysis. Responded to student requests and directed to appropriate persons, departments and resources. Company Name October 2010 to November 2011 Licensed Health Insurance Agent Customer Care Specialist City , State Received inbound calls for Humana Health Insurance Medicare Part C & D members. Identified billing and claims issues related to drug copay, deductibles, premiums and drug coverage; performed Rx calculations. Advised members of their out of pocket costs in coverage gaps. Adhered to HIPAA regulations, performed plan changes and enrollments for Medicare Advantage members during Annual Enrollment Period. Retrieved and updated customer information within various company databases; responded to member inquiries; resolved and/or reprocessed. Company Name May 2006 to January 2010 Administrative Assistant City , State Provided exceptional administrative support to C level executives including managing director,director and vice president in investment banking consumer foods department. Recommended while a contract employee by vice chairman to provide administrative support for senior vice president and CFO for late phone coverage. Managed calendars and screened telephone calls for managing director, director and vice president, scheduled conference calls for interdepartmental meetings; acted as department gatekeeper. Prepared domestic and international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport and visa requirements; liaised well with airlines and client offices to verify all relevant details. Created and processed expense reports for corporate charges in timely manner; confirmed accuracy and resolved personal charges. Set up high level breakfast and lunches and catering for guest clients, negotiated off site locations and confirmed budget with business director, planned specialty menus and coordinated activities for visitors. Reconciled purchasing orders for office supplies and expedited payments. Classified information and filed all sensitive documents in compliance with security procedures. Education Briarcliffe College Associate of Arts : Paralegal Studies City , State , USA Completed 57 credits towards Associates of Arts Degree Professional Affiliations Member, Alumni Association Dress for Success Worldwide (2012-Present) Association of Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan for Emergency Preparedness 2014 - Present Interests Writer - Preparing for publication 2015 Volunteer - Community activities - Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook

DIGITAL-MEDIA

VIDEO DIRECTOR, EAST COAST VIDEO FOR ENTERPRISE BRANDS Summary Athletics have always been an integral part of my life in one way or another. After years of using my physical fitness to supplement the successes of my previous career choices, the decision to bring fitness to the forefront of my life is one that would satisfy my desire to not only continue to foster a personal healthy lifestyle but also to allow a greater platform for sharing my discoveries of healthiness with others.  Highlights Passionate about learning Take pride in sharing accurate information Reliable Hard working Physically fit Excellent problem solver Approachable Accomplishments Bicycled Across North America -  May 14th to July 4th 2007 Start: New Jersey End: San Francisco Experience Video Director, East Coast Video for Enterprise Brands Jan 2015 to Aug 2017 Company Name － City , State Developed better interpersonal skills while directing highly accomplished business individuals. Producer/Cinematographer/Lead Editor May 2009 to Apr 2015 Company Name － City , State Demonstrated my drive, work ethic and ability to learn new skills quickly by establishing my own company while keeping it profitable for six years.  Manager of Fine Arts Jan 2007 to May 2009 Company Name － City , State Demonstrated ability to multitask and stay focused by managing multiple projects at a time and always finishing before deadlines. Education Bachelor of Arts , electric bass 2006 Berklee College of Music － City , State , us Graduated Cum Laude 2006 Most Improved Electric Bassist Skills CPT Certified with NASM Adult and Pediatric CPR/AED

ARTS

SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative and Quantitative Analysis Public Speaking Experience Company Name City , State Social Media Coordinator 06/2017 to 12/2017 Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts. Promoted new products with weekly posts of both local and and world class wines/ beers. curated content based on insights such as audiences reached, and peak times of day/ week. Company Name City , State Bartender 10/2017 Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases. Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event. Company Name City , State Shift Lead 09/2016 to 09/2017 Brought employee training attainment from 44% to 100% in three months, surpassing the district stores. Wrote weekly schedules bases off of projected sales. Assisted in developing promotional plans to reach sales goals. Certified as a. Company Name City , State Office Assistant 01/2018 to 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales

DIGITAL-MEDIA

SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive  Enterprise platforms Forecasting specialist Knowledge of Product Lifecycle Management (PLM) Hardware and software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group. ​ Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget. Increased core system availability to 99.999 % by developing standards and architectural governance and implementing best practices. Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget. Reduced the incidence of IT issues by 50 % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes. Operations Management: Managed all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives.  I oversaw all  day to day operations of the Information Technology department of Weston Educational Group. Staff Development: At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense   At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks. At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%. I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond. Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity. Professional Experience 02/2015 to 11/2016 Senior Director, Information Technology Company Name － City , State Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services. ​ Spearheaded phone system migration to the cloud , resulting in a 99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely. Accountable for  Information Technology  (IT) including overall customer satisfaction. Managed team of  6 IT  professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%. Spearheaded cross-functional initiative to achieve a smooth integration of Missouri College after it was acquired into the Weston Education Group . Strengthened company's business by leading implementation of industry leading SIS for the management of the campuses and CRM for admissions. Negotiated a new contracts with vendors to reduce prices by as much as 28%. Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues. Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected. Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications. Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and  One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure. 07/2009 to 02/2015 Senior Manager, Student Information System Company Name － City , State American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform. ​ ​Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS).  ​ Developed business processes and Service Level Agreements used by the business analysts and support engineers. ​ Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation. ​ Managed the relationships with vendors associated with the student information system. ​ Started with the organization as an IT Manager and led the team to stabilize the environment. ​ Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates. ​ I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter. ​ I advised in the development and relocation of two of the West Coast campuses. 01/2005 to 08/2009 President Company Name － City , State Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house. Accountable for  the entire business  including overall customer satisfaction and profitability. Created new revenue streams through by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor. Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services. Strengthened company's business by leading implementation of all projects. 03/2001 to 12/2004 Director, Client Services Company Name － City , State BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services. ​ Increased revenue by 60% through the creation of the client services department. The department performed implementations and support. Created the Rapid implementation process where we reduced the implementation from months to 4 weeks. Strengthened company's business by initiating and leading the development of the relationship with SAP. Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%. Created and spearheaded the customer satisfaction survey , resulting in a 45 % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue. Education 2010 Business Administration Walden University － City , State , USA 3.85  GPA Minor in  Leadership Bachelor of Science : Information and Business Systems Technology University of Essex － City , State , UK Member of  the world famous Essex University Afro-Carib  Club Played soccer for the University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student and Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One  Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix  Network Devices and Monitoring Tools Juniper switches, routers and firewalls Netgear switches, routers and firewalls CISCO switches, routers and firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage and backup Cloud Technologies Amazon Web Services Microsoft Azure and O365 Miscellaneous Applications and Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management

INFORMATION-TECHNOLOGY

SPANISH TEACHER Summary Friendly and energetic Spanish teacher with ten years expertise in academic instruction and classroom management. Highlights Professional Certification in Secondary level Spanish Permanent Certification in Secondary Inclusive Education Accomplishments Achieved effective and highly effective status on all APPR evaluations Helped more than 15 students reach their IEP goal of graduating with a Regents diploma Managed classes of up to 23 students Chaperoned 25 field trips and after school activities Designed twenty weekly lesson plans focused on age and level-appropriate material. Coached JV girls soccer Coached modified boys soccer Freshman class advisor Talent show coordinator Eighth grade semi-formal coordinator Experience Spanish teacher 10/2003 to Current Company Name City , State Teach Spanish levels 1A, 1B, II, III. Create lessons incorporating Smart board technology. Administer the 8th grade State Proficiency Exam. Administer the level 3 Spanish Competency Exam. Administered Student Learning Objective assessments. Received tenure status September 1, 2006. Advised the Middle School International Club. Developed and taught the 6th grade World Cultures and Languages program. Chaperoned High School Europe trip (April, 2005). Director of Harris Whalen location 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Director of Harris Whalen recreation camp 06/2002 to 08/2004 Company Name City , State Directed a summer recreation camp with 2 assistant directors and 3 staff members. Supervised 60 children ages 5-14 from 9-4pm. Planned theme days and daily activities for children 5-12 years old Supervised and managed 5 staff members Interacted with parents daily Evaluated and trained staff Supervised and organized field trips to various Rochester locations Education present BOCES Novice Teaching Academy Summer 1999 University of Madrid, Complutense Master of Science Spring 2008 Nazareth College Bachelor of Arts : Spanish and secondary certification Spanish Spring 2003 State University of New York College City Spanish certification 7-12 Bachelor of Arts : Sociology Spanish December 1999 State University of New York College City Bachelor of Science in Sociology and Spanish 2004 Northeastern Catholic Junior High School SUNY Fredonia College Ambassador Certifications Permanent Certification, Secondary Spanish and Inclusive Education, 2008. Interests Creating fun, interactive, and motivating lessons for the Spanish learner. Skills Strong interpersonal skills Smart board Notebook software Microsoft Office Photography editing and slide shows Additional Information SUNY Fredonia Women's Soccer Team captain. SUNY Fredonia College Ambassador

TEACHER

CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS Professional Summary To apply myself in a new and challenging position with a progressive organization for long-term employment. Organized, deadline-oriented, great attention to detail and work well under pressure. I have the ability to multi-task, work in a fast-paced environment and do whatever it takes to get the job done while maintaining a high level of professionalism. Having served as a point person for executive teams, senior management and sales teams make me an asset to any company. Core Qualifications MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 & AS400 ADP Payroll Software & PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program Skilled in Adobe Acrobat, Adobe Illustrator, Photoshop Knowledgeable in database programs such as ACT, Access, and Crystal Reports (MAS90) Extensive professional experience in client relations Experience CFO Assistant/Executive Administrator/HR Manager/CS June 2007 to Current Company Name － City , State Assisted CFO with quarterly, year-end financial reports, Profits & Loss on projects, A/P & A/R, Credit & Collections, Invoicing & Billing for RLE & NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level & NEI Industries, Inc., Superintendent Maintain all insurance requirements including, certificate of insurances, auto, property coverage, worker’s compensation, and bonds. Handled all DMV documentation for company vehicles, EZ-Pass, Tickets, violations, claims Establish and Maintain HR related employee functions including payroll process (70 employees, and subcontractors under 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising a high level of confidentiality. In charge of issue Prevailing wage certified payroll reports, and 1099 forms 401K Third Party Administrator, (Reconciliation of participant account at plan conversion, participant distribution and withholding verification, compliance testing, form 5500 preparation) IT Administrator, set up emails on Outlook & EarthLink accounts, set up GoToMyPC accounts, Install Scanners and assist with PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support and customer service for outside reps Assist entering customer’s proposals Distribute and confirm monthly commission statements. Controller/Administrative Assistant May 2005 to June 2007 Company Name － City , State Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D & B listing, cash disbursement In charge of petty cash & in-outgoing mail Update inventory and purchases, add customers & new vendors Receptionist duties, data entry and administrative functions. Office Assistant April 2006 to August 2007 Company Name － City , State Assisted Lawyers, Paralegals with some paperwork Answer phone calls, receptionist duties and administrative functions Updating customer’s list for the Department of Labor Billing and collecting payment from clients Preparation of files to be sent out to USCIS. Accounting/Administrative Assistant January 2005 to May 2005 Company Name － City , State Sales orders processing, Check customer’s credit history. Prepare customers’ invoices, purchases orders, and cash daily receipts. Prepare checks, accounts receivables, payables, and monthly reports. n charge in-outgoing mail and petty cash. Customer Billing Representative June 2004 to April 2006 Company Name － City , State Follow up with patients and their insurance when payments occur. Set up payment arrangements; monitoring payments, insurance verification. Charge patient by credit card, sent out itemized bill from hospital. Credit Representative October 2004 to December 2004 Company Name － City , State Processed new accounts’ applications and sales approvals. Researched customers’ account credit history. Administrative Assistant/Production Supervisor August 1993 to January 2000 Company Name － City , State Accounts Receivables and Payables, data entry and production reports. Assisted Bookkeeper; prepared time sheets and prepared checks for employees. Answered phones, prepared invoices, and responsible for outgoing mail. Education Associate : Applied Science Applied Science A.A.S : Accounting Berkeley College － City , State Accounting Certification in Computerized Accounting Dover Business College, Paramus NJ Certification in Human Resources ADP Training City , State Certification in Excel II, Essex County College, Newark NJ Certification in Customer Service and Problem Solving Essex County College － City , State Certification in Computerized Executive Secretary IDAT Institute, Lima, Peru Accomplishments Composed employee handbook & assisted standard operating procedures manual Composed Payroll Master Worksheet and 401K Contribution and Deduction Spreadsheet Leader in process improvement initiatives Conducted new hired employee administration trainings Conducted employee training of upgraded accounting software (Sage200). Interests Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009 Languages Fluent in English & Spanish Skills Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent in English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end Additional Information NJ Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009

APPAREL

SENIOR MATERIALS ANALYST Summary Requirements for this position include: Bachelor's Degree in Business, Management, or related field Minimum 5 years' directly relevant work or related experience 2 additional years' experience required in lieu of a degree Demonstrated knowledge of product processes Proven experience in strategic and business planning Excellent verbal and written communication skills, including meeting facilitation and presentations Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience Must possess a strong client focused approach to work Effective project and resource management experience with a proactive approach to team specific issues Change agent, ability to adapt and flexible Demonstrate integrity, fairness, respect, openness and honesty which requires courage, initiative and a strong sense of personal responsibility Ability to travel up to 10% Highlights Brio / Hyperion, Mapper, MMX, PPS, and PDM; deep knowledge of the Nike Apparel material process and calendars *Advanced Microsoft Office skills (including Excel, PowerPoint, Outlook, Word, SharePoint) and experienced in learning new technologies as necessary *Extensive experience with Tableau, SPC, DOE, online survey tools and various statistical programs *Familiar with manufacturing processes (casting, injection molding, rolling, extruding, forging, and drawing) and physical and mechanical testing (spectrometer, hardness, tensile, compression, fracture, and fatigue testing, x-ray diffraction, several types of microscopes, microscopy and foundry processes) Accomplishments Six Sigma Green Belt trained and experience working in a Lean Manufacturing environment Strong verbal and written communication skills; including experience connecting with peers, senior level colleagues, other departments, third party vendors, overseas contacts, and clients, as well as working in a Matrix organization Activities and Interests Member American Society of Quality, 2010 - Present Alpha Phi Alumnae, 2005 - Present Montrose City Council, awarded key to the City of Montrose, 1999 - 2001. Experience 11/2014 to Current Senior Materials Analyst Company Name － City , State As our Materials Analyst, you'll analyze, ideate, inform and present to the Materials Leadership team (MLT) data with regards to our materials. You will be the gate keeper on analysis providing direction and statistics on many aspects including but not limited to - What, where, how much, age etc Your analysis will provide the basis for the core palette framework, the seasonal category fabric line plan and the context for discussion at a cross category level. You'll support the Material Operations director in planning and tracking key business milestones for the category. You'll maintain strong connections with category product creation centers and manufacturing offices providing visibility to the MLT on vendor key performance indicator reports. You'll ensure pricing targets are established to align with and meet the category goals. 04/2010 to 11/2014 Nike, Apparel and Equipment Product Integrity - Quality Analyst City , State Work cross-functionally with various Nike teams to maximize the reach and impact of global quality data Part of a core team of 3 people striving to align quality metrics with sales, sourcing, demand planning and manufacturing data to inform supplier sourcing decisions Responsible for identifying, analyzing and reporting reject rates, poor quality materials, and quantifying aesthetics of materials to provide insight into consumer preference and define product and process improvement projects for a team of 30+ people across the globe Provide Nike supplier base with quality metrics allowing them to focus on the right initiatives to increase their performance and decrease poor quality Connect material, garment, and returns quality data to present a comprehensive product quality lifecycle review Led an initiative project for Product Integrity to acquire, report and align supplier data to effectively move quality data and actions closer to the source base. 08/2007 to 04/2010 Company Name － City , State Led and participated in Six Sigma continuous improvement and Lean Manufacturing projects to improve processes and product developments using statistical techniques such as Gage R&R, Pareto, Control Charts, T-Test, ANOVA, regression, etc Performed quality reviews of testing and inspections for final validation of aerospace and ballistic aluminum and performed root cause analysis Facilitated and designed experiments for process and product improvements, including a project to improve flatness of all product types which reduced the scrap rate by 75%, saved over $800k per year and maintained Best in Class standards Conducted studies on equipment and analyzed data for product performance correlations Prepared and helped facilitate external ISO, ASTM, NADCAP and internal audits as well as developed and maintained best practices and standard operating procedures. 10/2003 to 07/2007 Project Coordinator Company Name － City , State Created contracts and change orders using AIA software for multiple jobs; organized job files and bid files; called subcontractors regarding billing, project bids, and various other issues. Education 2007 BS : Metallurgy and Materials Engineering Colorado School of Mines － State Metallurgy and Materials Engineering Focused core classes in manufacturing processes *Participated in several team projects, one which resulted in a patent for the school *Held leadership positions in Alpha Phi International Sorority, Mines Activity Council, Associated Students of the Colorado School of Mines and served as an Orientation Leader multiple years Additional Information Sports Activities Holiday Half Marathon, 2011 Nike Women's Full Marathon, 2011 Hood to Coast team T.E.A.M., 2011 Fueled by Fine Wine Half Marathon, 2011 Lacamas Lake Half Marathon, 2010 National Breast Cancer Half Marathon, 2010 Coed Kickball and Softball, 2010 - 2011 Spokane Half Marathon, 2009 Bloomsday, 2008 - 2010 Volunteer Nike Materials Library, 2011 - 2013 PBS phone-a-thon, 2010 Advisor for Alpha Phi at Eastern Washington University, 2009 - 2010 Skills AIA, Alpha, Analyst, billing, Brio, Charts, continuous improvement, contracts, Council, direction, experiments, focus, drawing, Hyperion, internal audits, ISO, Leadership, Lean Manufacturing, director, manufacturing processes, Mapper, Materials, mechanical, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Word, PDM, pricing, processes, improve processes, process improvement, quality, reporting, sales, Six Sigma, SPC, statistics, Tableau, validation, x-ray

APPAREL

CONSULTANT Experience Consultant , 05/2017 to Current Company Name – City , State Managed project schedule and local and remote staff to collect Water Main data and update GIS system. Develop business process and productivity reports to manage field book scanning project and Water Main data collection project. Provide Application support for CIS, Infor CMMS, and Neptune AMR applications. Maintained SharePoint site for I/T department. Assist Desktop support team with desktop and application user issues. Developed secure FTP scripts during implementation of CIS and AMR applications after Ransomware attack. Utility Solutions Consultant , 02/2006 to 04/2017 Company Name – City , State Install and configured Cityworks CMMS application, including XML modifications. Led configuration requirements gathering effort for Cityworks application implementation. Prepared and provided training for CIS, Meter Reading software, and CMMS applications. Provided Application support for CIS, CMMS, and AMR applications. Developed data import file layouts and Crystal Reports for Lucity CMMS application. Performed system configuration for Lucity CMMS application. Installed and configured Infor Enterprise Asset Management 11.1 application and SQL Server database. Led System Administration team to design and configure user security for Infor Public Sector application. Led configuration requirements gathering effort for Infor Public Sector application upgrade. Provide Application support for CIS, CMMS, and AMR applications. Assisted the City of Cleveland with the installation of their AMI Fixed Network. Developed the Residential AMI Meter Deployment schedule for City of Cleveland AMI Project. Led team to manage data interfaces between City of Atlanta and Contractor systems during the AMR replacement program. Develop business process and reports to manage Automated Meter Reading meter replacement program for City of Atlanta, Bureau of Drinking Water. CEO/Consultant , 02/2000 to 02/2006 Company Name – City , State Managed Griffin Technology Group budget, taxes, expenses and contracts Hired and managed employees, including scheduling client appointments for on-site PC support service. Developed Crystal Reports for client management team to manage business within the Customer Information System. Installed and configured Crystal Info Server 7. Developed PL/SQL views to handle difficult data issues in reporting. Gathered requirements for management reports, application changes, and tracking software. Developed new applications using Access and Visual basic for Application for clients to track new projects. Provided Application Support for Maximo, Maintenance Management Software and CSTAR, Customer Information System. Assisted System Administrators in infrastructure upgrades and daily administration of HP-UX Servers. Information Technology Consultant , 10/1999 to 12/1999 Company Name – City , State Developed new PL/SQL Stored Procedures and Functions to build financial summary data. Developed SQL queries against Oracle 8 database. Information Technology Consultant , 08/1999 to 10/1999 Company Name – City , State Created a new system functionality using Pro C code. Modified existing program to fix errors with other processes. Worked with DBA to build Oracle triggers and procedures and test programs. Information Technology Consultant , 05/1998 to 07/1999 Company Name – City , State Maintained and Enhanced C and Uniface program code and Unix Shell scripts. Developed new application development environment for future MMI software development. Developed new process to replace outdated or broken processes. Information Technology Specialist , 04/1996 to 04/1998 Company Name – City , State Provided development services to client at client's site. Developed management reports using GQL\User and Sybase SQL Server database in OS/2 environment. Developed reports database using Lotus Approach 96 in Windows 95 environment. Modified and maintained Uniface 6.1 Code in the Windows NT environment, during migration from Uniface 5.2 in OS/2 environment. Senior Programmer , 03/1994 to 04/1996 Company Name – City , State Develop and maintain application using Uniface 5.2, Oracle 7.3, and image software PowerImage. Maintained an Oracle database, including creating new tables and triggers and Application Support. Led sessions with users to collect requirements, develop new features and improve current features of application. Education Bachelor of Science : Computer Science , December 1993 GEORGIA INTITUTE OF TECHNOLOGY - City , State Computer Science Summary Information Technology professional with 20+ years of experience working in various roles. Possesses written and verbal communication skills and excellent interpersonal and leadership skills. Highlights Proficient in Software Development Life Cycle, Project Management, Oracle and SQL Server databases. Proficient in Crystal Reports, Windows and UNIX environments, and Automated Meter Reading and Utility Billing systems, Shell Scripting and SharePoint. Programming Languages: C/C++, PL/SQL, Visual Basic, Uniface, PHP, HTML, XML. Skills application development, Lotus Approach, Asset Management, Billing systems, book, budget, Develop business, Business Process Analysis, C, C++, client management, contracts, Crystal, Crystal Reports, Client, clients, data collection, DBA, databases, database, XML, features, financial, FTP, GIS, HP-UX, HTML, PHP, image, ITIL v, Access, SharePoint, Windows, Windows 95, Windows NT, migration, Enterprise, Network, Oracle 7.3, Oracle, Oracle database, PL/SQL, Oracle and SQL, Oracle 8, OS/2, PC support, Pro C, processes, Programming, Project Management, Reading, reporting, requirements gathering, scanning, scheduling, Servers, scripts, Shell Scripting, Software Development, SQL, SQL Server, Sybase SQL Server, System Administration, system configuration, tables, taxes, Desktop support, Uniface 6.1, Uniface, Uniface 5.2, UNIX, Unix Shell scripts, upgrades, upgrade, Visual Basic

INFORMATION-TECHNOLOGY

CASHIER Career Overview Experienced Receptionist Personable and enthusiastic Receptionist with more than 15 years of experience in training, operations, and customer service in various positions, including reception. Detail-oriented professional skilled at working independently and with diverse teams to ensure results. Effective communicator comfortable with people from multicultural backgrounds and demonstrated history of establishing rapport with leaders at all levels. Areas of Expertise Customer Service Cash Management Order Processing Microsoft Office Electronic Medical Records Interpersonal Communications Training and Instruction Nonprofit Case Management Medical Terminology Schedule Maintenance Multi-Line Reception Administrative Support Purchasing Procedures Vendor Negotiations Exam Room Preparation Work Experience Cashier January 2012 to January 2013 Company Name － City , State Greeted customers upon arrival and responded to inquiries for product or policy information. Calculated costs and managed cash drawer before, during, and after shifts to ensure accuracy. Answered more than 20 calls daily to resolve customer concerns and answer product questions. Issued credits, receipts, and refunds to customers and maintained loyal clientele. Maintained cleanliness and order around checkout areas. Assisted with pricing and stocking of products, including special order coordination. Responded to customer complaints to resolve issues in a proactive and helpful manner. Fitness Instructor Assistant January 2012 Company Name － City , State Supported Recreational Sports team, including coordination of programs and activities. Ensured compliance with all departmental policies and procedures. Collaborated with Program Coordinator on various projects. Facilitated instruction on group exercise for people of all ages and skill levels. Promoted correct form, position, and alignment during aerobic dance courses. Case Manager January 2010 to January 2011 Company Name － City , State Collaborated with Case Managers from Chicago Family Health Center to develop and implement treatment plans for high risk clients. Conducted individual intake assessments to determine services and served as client advocate. Maintained and developed resource files in partnership with social service and community agencies. Implemented various therapeutic and counseling methods to ensure success and progress. Provided care, such as checking vital signs and changing sterile dressings. Performed clerical tasks, including reception and data entry in electronic medical records database. Monitored medication stock to replace expired products. Purchasing Assistant January 2009 to January 2010 Company Name － City , State Placed orders for organizational supplies according to approved purchase order processes. Negotiated prices with vendors for bulk and routine products. Conducted research on potential new vendors to meet business needs. Verified accuracy of incoming orders, processed invoices, and tracked missing documentation. Performed annual inventory of assets, including identifying and logging each item. Served as Switchboard Operator relief. Customer Service Clerk January 2008 Company Name － City , State Prepared submissions for underwriters, including communicating status updates and issues. Purged files and prepared inactive records for storage offsite. Maintained monthly activity reports. Ensured exceptional quality of customer service. Mapping Consultant/Assistant January 2005 to January 2006 Company Name － City , State Created statistical demographic maps for clients based on their specifications and needs. Trained and supervised team of seven interns. Collaborated with clients to ensure quality of service. Mapping Assistant January 2005 to January 2006 Company Name － City , State Conducted research and compiled data to prepare demographic maps. Performed statistical information review of Bronzeville for commercial and residential development. Managed general office tasks, including administrative support and reception. Radiology Assistant January 1999 to January 2002 Company Name － City , State Supported physicians and X-ray Technicians in capturing and processing films. Organized and maintained patient field, complying with confidentiality procedures. Assisted with patient transfers and ambulation. Fulfilled code card requests. Prepared operating and hospital rooms in adherence with sanitation and safety regulations. Office Manager/Dental Assistant January 1996 to January 2000 Company Name － City , State Managed office operations, including schedule maintenance, billing, and accounting. Provided multi-line reception and communicated with patients, insurance providers, and vendors. Assisted with capture of dental X-rays and prepared examination room and dental trays. Mixed compounds for cleanings and fillings. Maintained patient records in Dentrix system and updated treatment information. Educated patients on proper dental hygiene and follow up care. Confirmed benefits for patients with specialists and insurance providers. Educational Background Bachelor of Arts : Interdisciplinary Studies (Social Services) Northeastern Illinois University Interdisciplinary Studies (Social Services) Skills accounting, administrative support, benefits, billing, clerical, counseling, clientele, client, clients, customer service, data entry, database, documentation, general office, instruction, insurance, inventory, office, organizational, policies, pricing, processes, progress, quality, reception, research, safety, Switchboard Operator

FITNESS

FORCE ANALYST Summary Profile Honorably Discharged Navy First Class Aviation Specialist transitioning from the US Navy to civilian professional with previous experience in criminal justice-- Highly motivated to leverage ten years of combined experience and education and achievements to a long-term service. Homeland Security Professional who prides in the well-being of all citizens and executes each task with precision and detail. Highlights CPR and Child CPR Training Emergency Planning & Response SAR/Sexual Assault Awareness Windows Expertise Report/Operations Analyst Public Safety and Security Background in Supervising/Management Critical Thinking Firearms Safety & Handling Judgment and Decision Making Personnel and Human Resources Active Listening Experience Force Analyst May 2013 to Current Company Name Developed and led training programs in preparation for combat. Served as custodian of classified documents for high-ranking officials while sorting and routing incoming correspondence and messages. Maintained 100% accountability of all assigned equipment worth more than $120,000, while tracking personnel and supplies within the command. Communicated urgent orders and directions effectively to team of 20+ personnel. Prepared reports and correspondence: determine requirements for requisition and control issue of change kits; requisition departmental instructions, forms, and technical data; organize, maintain, and operate technical libraries; perform others duties as required when attached to organization, intermediate, and department maintenance activities or aviation staff command. Currently working in a position that is generally held by a seasonal administrative assistance taking care of ingoing and outing going calls. The setting up of Video Teleconfence and making orders on the Defense Travel System. Developed a cost-saving algorithm to identify corrosion treatment, and special inspection documentation. Process streamlining verified 239, 967 records and quickly identified those with incorrect documentation. Lead Navy command Navy and Marine Corp Relief Society by raising 13.644 for active duty services member in need of financial assistance. Aviation Maintenance Admin/AZ1 March 2009 to May 2013 Company Name Ensured system security, database integrity and configuration management was maintained. Supervised other enlisted active duty members in training while overseeing various job tasks of others. Optimized NALCOMIS OMA activities and Naval Aviation Logistics Data Analysis for configuration changes, technical directives, work orders, and flight documents. Operate and manage the Naval Aviation Logistics Command Management Information System data base reports; analyze data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of Naval aircraft and related aeronautical equipment. Planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and equipment. Correctional Officer March 2005 to March 2009 Company Name － City , State Physically restrained individuals when disturbances required physical intervention. Escorted inmates to and from cells, court, hospitals and medical appointments. Maintained the custody and control of 114 inmates housed in maximum security unit. Observed behavior of residents individually and in group Established healthy relationships and maintained professional boundaries with resident offenders in the institution. Prepared, processed and maintained forms, reports, logs, records and activity journals. Recognition & Awards Navy and Marine Corps Achievement Medal. Company Name Certificate of Appreciation. Education Masters of Arts : Homeland Security & Intelligence Studies Homeland Security & Intelligence Studies Degree BA : Homeland Security , 7/28 /14 Ashford University － City , State Homeland Security AAS : Process Technology , 5/25/08 Lee College － City , State Process Technology Certified in first aid/CPR Secret Security Clearance Environmental Course FEMA IS-00100.B Certificate, FEMA IS-00559 Certificate 0817N-Computer Operator AZ-6303 Optimized NALCOMIS System Administrator/Analyst Pre-Service Part I - Correctional Officer Additional Trainings: - Weapons Handling Similar Automated Maintenance Situational Training NCCER Training CPR Certified Treasurer for Military MWR On-The-Job Correctional Officer training Maintenance Administration Enlisted Aviation Prepare Specialist Numerous Operation System trainings Journeyman Aviation Computer Programmer (apprenticeship) Contamination Technician Skills administrative, Analyst, Computer Programmer, configuration management, CPR Certified, CPR, Critical Thinking, Data Analysis, data base, database, Decision Making, documentation, financial, first aid, forms, Human Resources, inspection, Listening, Logistics, Windows, Weapons, Management Information System, Navy, Naval, Personnel, Public Safety, routing, Safety, Security Clearance, sorting, Supervising, System Administrator, Technician, training programs, Video

AVIATION

HR CLERK Summary I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills. Highlights Accounts receivable professional Expert in customer relations Proficient in SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Multiple awards for performance. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Research Conducted research which led to the development of Resident Retention ]. Experience HR Clerk 04/2015 to 06/2015 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. Accounts Payable Clerk 02/2014 to 03/2014 Company Name City , State Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department. Accounts Payable Clerk 12/2013 to 02/2014 Company Name City , State Auditing of several months of Sprint bills to check for discrepancy in Plan rates. Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets. Completed and developed a procedure for the Auditing of Sprint Bills. AP/AR Clerk 07/2013 to 11/2013 Company Name City , State Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 to 06/2011 Company Name City , State Posted overhead invoices to appropriate general ledger accounts. Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day. Effectively managed a high-volume of inbound and outbound customer calls. Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance. Apartment Manager/Leasing 08/1999 to 12/2000 Company Name City , State Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals. Education BSBA : Human Resource Management 2011 CTU Online City , State , USA GPA: GPA: 3.95 Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained a 3.95 G.P.A. and was also a school mentor to at risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge of Quickbooks

HR

ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager to offer dynamic customer service / administrative assistance, business support, data / recordkeeping, and client relations talents toward maximizing your success within a growth-oriented role. ADMINISTRATIVE OPERATIONS * ACCOUNT MANAGEMENT * DATA / RECORDKEEPING * BILLING / INVOICES * CUSTOMER SERVICE APPOINTMENT SCHEDULING * SUPPLIES ORDERING * INVENTORY CONTROL * WORK PRIORITIZATION * BUSINESS BOOKKEEPING REGULATORY COMPLIANCE * MULTI-LINE TELEPHONE MANAGEMENT * PROCESS IMPROVEMENT * STRATEGIC ANALYSIS / PLANS Integral team player who plans, prioritizes, and completes tasks within fast-paced environments. Excellent communicator who seamlessly interfaces among executives, business peers, and customers. Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas. Ambitious self-starter who expertly handles confidential responsibilities while maintaining quality service. I am seeking a Customer Care Professional role, and am submitting my resume for your review. I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Customer Service/ Administrative Operations, Account Management, Data / Recordkeeping, Business Bookkeeping, Billing / Invoices, Supplies Ordering, and Inventory Control, and am well-versed with Customer Service, Workflow Prioritization, Strategic Analysis / Planning, Process Improvement, and Regulatory Compliance, among other areas. To complement my background, please note that I attained a Medical Assistant Certificate from Ross Medical Education Center and am certified in CPR / BLS by the American Red Cross. Most recently, as an Customer Care / Administrative Assistant with Rollizo's Information Technology Services (RITS), I expertly performed all forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling billing and data management, and providing operational support. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience. You will find me strict and self-disciplined enough to follow precisely all company policies, and to be a solutions-driven professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete high-level projects within fast-paced, deadline-oriented environments while streamlining processes to increase overall productivity, efficiency, and quality of end results. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company. Personal Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Experience Administrative Assistant January 2012 to January 2013 Company Name － City , State Utilized broad scope of industry knowledge and dynamic customer service and administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling tense client related issues and data management, and providing operational support. Advocate / Medical Assistant January 2010 to January 2011 Company Name － City , State Strategically steered confidential patient pregnancy testing services, including objectively counseling and mentoring clients per individual needs, as well as accurately maintaining all client records and medical files. Optimized operations efficiency by performing key data entry, bookkeeping, and appointment scheduling. Home Healthcare Aide January 2007 to January 2012 Company Name － City , State Cultivated a high-quality business image with superior services by exceeding home healthcare standards, including completing errands and transporting clients to appointments, as well as performing housekeeping. Home Healthcare Aide January 2007 to January 2008 Company Name － City , State Played a vital role in performing routine housekeeping duties (e.g. washing dishes / clothes, making beds) for diverse clientele, including participating in frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER CPR / BLS Certification - American Red Cross Microsoft Office * Email / Internet Applications

HEALTHCARE

REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT Professional Summary Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose. Skills Negotiation Business planning Staff Management Business Development Strategic planning Financial Management Sales and marketing Leadership Adaptability Customer Service Organization and Time management Creative Enthusiastic Work History Regional Banking District Manager Vice President Company Name City , State June 2011 to Current Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits. Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations . Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes. Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches. Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry. Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development. Modeled best practices for sales and customer service. Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team. Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals Branch Manager Vice President Company Name City , State April 2007 to June 2011 Encouraged employee development and promoted management staff from within. Supervised branch operations and made continuous improvements in each area. Utilized up-to-date information to make effective decisions governing bank operations. Set risk management policies to mitigate bank losses. Defined strategies and made proactive adjustments to maintain results. Provided direction and leadership to all employees . Upheld stringent bank standards for loans, money handling and legal considerations. Represented bank at community events to establish strong ties and promote business. Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities. Performed banking, business administration and financial tasks to guarantee five-star service for clients. Developed strategic plans for day-to-day financial operations. Supported Regional Bankign Distirct Manager with special projects and additional job duties. Built and maintained productive relationships with internal and external customers and partners to facilitate business success. Service Manager Assistant Vice President Company Name City , State August 2005 to April 2007 Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches. Met with customers to discuss service needs and develop effective and practical solutions. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management. Contributed to development, implementation and execution of maintenance programs. Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time. Lead Teller Company Name City , State June 1999 to August 2005 Mentored newly hired team members on appropriate responses to patron questions. Investigated and promptly resolved issues with patron accounts. Created teller schedule to keep weekly and weekend shifts properly staffed. Replenished ATM funds in empty canisters prior to validation process. Introduced customers to other bank team members to help meet financial needs. Identified potential needs through observation, questioning and listening. Provided customers with appropriate literature on banking products and services. Answered inquiries regarding checking and savings accounts and other related products. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Conducted regular proof work and followed up on chargebacks and deposit corrections. Counted, verified and handled bank deposits and armored car transactions. Maintained friendly and professional customer interactions. Established rapport with new clients to increase satisfaction and loyalty. Education Bachelor of Arts - Psychology University of California - Los Angeles City , State June 2004

BANKING

IT SUPPORT OFFICER Executive Profile Seeking assignments in Hardware Network Servers Technical Support with an organization to deliver results by leveraging strong exposure in IT Operations. Cisco certified Network Associates with nearly 6 year & 3 months of experience in Site & Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management as well as Client Servicing. Server 2k3, 2k8 & Ubuntu server configuration, Network Configuration, implementation of DHCP Server, File server, DNS server and Network Monitoring tools. An effective communicator with excellent skills in building relationships Possess, strong analytical, problem solving and organizational abilities. Assembling and disassembling PC, motherboard, hard disk drives, and working with local and network printer, configure cable UTP,STP, coaxial Key Highlights Manage the data server and data security. Successfully performed configuration of NAS Server, AD Server, Child Domain, Cisco Router, Firewalls, Network Printers, Provided expertise in installation and management of IT infrastructure for Cisco routers, switches, Servers and Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered a successful up gradation of Enterprise Domain server from windows 2003 to 2008. Received appreciation from Client's Top Management for providing value addition to the project by automating certain tasks and saving time and resources. Skill Highlights Configuration and managing VMware workstation server and creating virtual systems. Windows XP, Vista, Windows7 and Windows 8 Working in Microsoft office 2003 and 2007. Working in Kingsoft Office, Libre Office Working in thunderbird mail, outlook mail PME mail. Local and external network monitoring. Computer Hardware Assembling, Dissembling, configuration and maintenance of computers and Troubleshooting of PC and printer's problem. Other Software Knowledge of ERP, Time desk , CCTV, PPC, Tally. ESS and CHS etc. Professional Experience IT Support Officer March 2011 to August 2015 Company Name System Administrator April 2010 to January 2011 Company Name Lab Technician Technical Support April 2009 to March 2010 Company Name Comprehensive knowledge of CISCO networking technologies and Protocols. Handling the network infrastructure LAN/WAN, migration & configuration of network Devices (Routers, Switches, Firewalls etc.). Skilled in planning and implementing LAN/WAN solutions. Configuring Routing protocols (RIP, EIGRP. OSPF, Static and Default Route) Assisting in the design & implementation of the network and troubleshooting. Troubleshooting Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems. Configuring and troubleshooting IP Phones, Network Printers and Virtual Interface (VMWare) related issues. Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies. Configuration and Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local and Domain User's Account, and sharing Permission, Terminal Services, Trusting, Software Deployment etc. Configure windows server 2003 and 2008 with Active Directory ,Terminal Server Group Policy and manage Data server with security. SAP Basis Client GUI installation. SAP Online Support System Backup and Recovery DR to HADR Data synchronization Monitoring. User management Transaction Lock/Unlock User Authorization and Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure and manage File server and Share Folders. Design: DNS and DHCP servers in 2003-2008 Server. Configure and Manage Users profiles. share folders and implementing group polices. Configuration Microsoft Terminal services, RDP, and other remote access tools. Education B.A EIILM University － City Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear of administering Windows Server 2012 in June 2013. (ID No. 10171726) CCNA - Cisco Certified Network Associates in Dec. 2009. (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional from jetking infotrain limited ,A.B. Road Indore M.P : 2010 Professional Affiliations National Council For Vocational Training from Neocorp International Ltd Pithampur in Nov - 2013. Major Attainments Accredited with Best Cricketer Award from Neocorp Internation LTD Inter Tournament in Indore (2014). Personal Vitae Father's name : Mr. Govind Singh Lodhi Date of birth : 1st Jan 1988. Personal Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge. Languages English, Hindi. Skills Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network and troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server Additional Information Marital status : Married. Hobbies : Playing Cricket Permanent Address : Village:- Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge.

BPO

COMMUNICATIONS CONSULTANT Summary Client-focused communications professional with nearly 10 years  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.  Technical Skills Advising C-level executives Effectively working in a large complex organization with multiple entities Nonprofit and Public Relations agency experience Experience in Adobe InDesign creative software and WordPress Experience Communications Consultant 08/2017 to Current Company Name City , State Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer. Authors and leads annual communication strategies designed to motivate, engage, and inform employees and key organizational stakeholders. Develops internal send-all emails reaching more than 200,000 Kaiser Permanente employees. Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees). Built a communications function for the organization's research and development division which included establishing an intranet page, newsletter, monthly "stand up" meetings, quarterly all hands meetings, and roadshows to engage employees and key regional stakeholders. Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups. Rapidly develops stories for external website that feature patient and physician perspectives on a variety of medical advancements. Led the organization-wide adoption and implementation strategy for new emergency communication system designed to keep employees informed and connected in the event of a crisis. Serves as the national crisis communication representative for The Permanente Federation and eight Permanente Medical Groups. Marketing Communications Specialist 06/2015 to 08/2017 Company Name City , State Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families. Provided consultation on communication strategies that support member engagement.  Lead project manager for regional flu communications. Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%.  Produced creative print and digital advertising content to favorably position the organization with key member and non-member audiences. Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care.   Supported Legal department to ensure compliance with annual regulatory notifications to members.  Led cross-functional teams to draft a variety of communication that help members navigate the complexities of their health plan.  Internal Communications Specialist 05/2013 to 06/2015 Company Name City , State Produced comprehensive communication materials that connected employees to strategic and operational goals.  Ensured organizational consistency in all aspects of communication to employees. Authored weekly employee newsletter with readership of 4,600. Responsible for the creation and posting of daily content on employee intranet page. Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impacts to operations. Developed creative concepts for employee communication projects to a variety of internal clients and business partners.  Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives.  Public Relations Assistant 08/2010 to 04/2013 Company Name City , State Managed volunteers at client events. Organized speaking points for clients at public. Supported meetings and press conferences key clients and business partners. Wrote press releases and maintained relationships with members of the media. Education Master of Communication Management, M.C.M. 2016 University of Southern California City , State , USA Bachelor of Arts : Communication 2012 University of Hawaii City , State , USA Bachelor of Arts : Psychology 2012 University of Hawaii City , State , USA Board & Leadership Experience Communications Chair, Board of Directors 12/2014 to 12/2015 Company Name City , State Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.

PUBLIC-RELATIONS

CONSTRUCTION INSPECTOR Profile Civil Engineer Quality Control Project Manager Process Improvements Safety Compliance Testing/Analysis Accomplished, solutions-oriented, multilingual Civil Engineer with extensive engineering, analytical, technical and problem-solving skills honed over more than ten years within the construction industry. Highly adept problem solver, skilled at defining the core nature of issues, identifying and analyzing root causes, and detecting waste elimination opportunities. Recognized for strong project management skills, lean manufacturing techniques, design and quality standards. Strong ability to cross-function as a team member, leader and independent professional, performing under pressure and meeting all deadlines in any capacity. Excel at turning individuals into teams that work efficiently and exceed all expectations. Exceptional academic qualifications, including a Master of Science degree in Civil Engineering from Florida International University. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) / Microsoft Visio / Adobe Photo Deluxe/Photoshop/ Microsoft Project / AutoCAD / Windows / Linux / MAC OSX / MATLAB / Simulink / Xilinx ISE (V.11) / Cadence Orcad / Proteus / Cadence Allegro PCB design tool / MDK-ARM /ATMEL Studio / CodeVision / SolidWorks Professional Experience 01/2013 to Current Company Name - City , State 01/2007 to 01/2013 Company Name - City , State Construction Inspector , 01/2005 to 01/2007 Company Name - City , State Utilize extensive organizational skills to maintain daily logs and supplement inspection records with photographs. Meticulously review and interpret plans, blueprints, site layouts, specifications and construction methods to effectively ensure compliance to legal requirements and safety regulations. Supervise 18 project employees, including in-house, external contractors, and sub-contractors. Methodically ensure projects are progressing as per schedule and in accordance with local building codes and laws. Utilized extensive engineering skills to perform field duties, including post-tension and conventional reinforcing steel inspection, concrete placement inspection, masonry inspection, sampling and testing, high-strength bolting and welding inspections done at various project sites. Systematically conducted ongoing inspection of work-in-process to ensure final product successfully met drawings and specifications. Assisted subordinates in understanding the process to increase staff skill levels. Skillfully inspected materials to identify conformance to specifications, construction of surface street improvements and equipment installation activities to ensure conformity of products and systems with engineering design. Expertly prepared comprehensive and concise daily reports to accurately reflect the day's construction activities with details. Meticulously maintained up-to-date project records, as delegated by construction manager, including as-built drawings, material testing reports, miscellaneous inspection and testing reports, item quantity files and others as determined by construction manager to ensure comprehensive record of activities. Evaluated quality of materials used and inspected them and quality of work completed to ensure all materials and work met requirements. Employed extensive analytical skills to check plans for accuracy, suitability and completeness, and made recommendations for revision and improvement when necessary. Proficiently arranged meetings with architects and builders to devise a plan to help builders save time while building structures as per zoning rules and standards. Effectively provided daily feedback on construction work to builders and architects, and expertly advised them on the changes needed for compliance. Reliably conducted ongoing inspection of work-in-process to ensure final product met drawings and specifications. Liaise with clients and a variety of professionals including architects and subcontractors in a professional manner. Utilize extensive engineering skills to proficiently conduct site inspections. Meticulously complete complex and repetitive calculations to ensure construction conforms to code. Ensure the project effectively complies with all legal requirements. Assess the sustainability and environmental impact of project to ensure the environment is protected. Inspect inventories and prepared orders for civil projects and refractory materials in line with budgeted figures averaging $2,000,000; coordinated and conducted section trials. Education and Training Master of Science : Civil Engineering , 2007 FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.6 Civil Engineering GPA: 3.6 Traffic & Materials Engineering, Construction Methods. Fluid Mechanics & Hydraulics Bachelor of Science : Civil Engineering FLORIDA INTERNATIONAL UNIVERSITY - City , State GPA: GPA: 3.8 Civil Engineering GPA: 3.8 Civil Engineering Design, Cost Estimating & Surveying, Structural Analysis & Dynamics, Geotechnical Engineering, Environmental Engineering, Concrete & Steel Design GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List Chi Epsilon (Civil Engineering Honor Society), Dean's List Bachelor of Science : Construction Technology UNIVERSITY OF PARIS - City , FRANCE GPA: GPA: 3.7 Construction Technology GPA: 3.7 Associate of Science : Mathematics UNIVERSITY OF PARIS - City GPA: GPA: 3.5 Mathematics GPA: 3.5 Certification of Engineer in Training: 2004 *Engineer in Training Certification (EIT) Affiliations American Society of Civil Engineers (ASCE) *National Society of Professional Engineers - Member *National Academy of Engineering - Co-chair *Institute of Electrical and Electronics Engineers (IEEE) - President Interests Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities Detailed Professional References Available upon Request Languages English, French, Spanish Skills Adobe Photo Deluxe, Photoshop, analytical skills, AutoCAD, Blueprints, Building Codes, Cadence, Civil Engineering, Compliance Management, Computer Literate, concise, construction manager, Customer Relationship Management, clients, Customer Service, Engineer in Training, EIT, engineering design, English, Environmental Engineering, equipment installation, Estimating, French, Hydraulics, inspection, Inspect, Team Leadership, legal, Linux, MAC, masonry, Materials, MATLAB, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Publisher, Microsoft Visio, Windows, Word, Orcad, organizational skills, Project Design, Project Management, Project Planning, quality, Reading, Reporting, Safety, Scheduling, SolidWorks, Spanish, Time Management, welding Additional Information Honors and Awards *Employee of the Month - Anthonya Group LLC *Highest Customer Satisfaction Ratings - Anthonya Group LLC *Dean's List Interests Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities Detailed Professional References Available upon Request

CONSTRUCTION

TEACHER Summary Child care professional with background as a Family Support Specialist and a Teacher looking to join a growing and service-driven organization. Highlights Detail oriented Skilled multi-tasker Deadline- driven Fast Learner Culturally sensitive Effective communicator Accomplishments Received a Certificate of Appreciation for dedication of service and outstanding performance in August 2004. Received a Certificate of Completion at Los Angeles Southwest College. Experience Teacher 08/2014 to Current Company Name City , State Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development. Promote family engagement in the child's education and well being. Provide training and guidance for parent and other classroom volunteers. Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year. Assist parents to organize and implement parent activities; encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement. Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations. Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed. Carry out authorized emergency and safety procedures and administer first aid. Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute policies and procedures, and other applicable state and federal regulations. Home Visitor 09/2008 to 06/2014 Company Name City , State Identified, recruited and enrolled families for participation in the HS Program. Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week. Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month. Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals. Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned. Youth Counselor/ Family Support Specialist 06/2004 to 09/2008 Company Name City , State Recruit and enroll families into the program. Developed and maintained meaningful, productive relationships with providers and families. Secure informed consent for family participation in program evaluation. Conduct periodic home visits to assess family resources and needs. Refer and link children and parents to needed services. Maintain enrollment throughout the program year through various recruitment strategies. Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families. Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children. Collaborate with staff to facilitate children's transitions. Assist with outreach to families and recruitment of infants and children with disabilities into the program. Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed. Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom. In collaboration with the classroom teacher, implement protocols to follow up on. Program worker 06/2002 to 09/2004 Company Name State Assist the program director in supervising and instructing youths at the program. Ensure that health information are up to date. Maintain proper control in a suitable and safe environment in assigned areas. Participates in staff development and trainings. Maintain records and document services in a timely manner. Enter service data into management information system. Participate in the local and statewide evaluation, and ensure compliance with the state policies. Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings. Prepare periodic progress reports (weekly, monthly as required. Education Child Development Site Supervisor's Permit. : Child Development 2012 South West College City , State , United States Of America Bachelor of Arts : English Language 1999 University of Jos City , State , Nigeria Skills Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing.

TEACHER

EXECUTIVE CHEF Executive Profile Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights * Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees. * Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 to Current Company Name － City , State Small Restaurant and wine bar, 40-60 seat. Lunch and dinner. Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night. Won culinary completions for sweet and savory categories at 2 local food and wine festival. I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups. Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food. Executive Chef June 2014 to February 2015 Company Name － City , State Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events. Work with owner of labor and food cost. A continuation of Blush Restaurant and Lounge Kitchen. Executive Chef & General Manager July 2013 to February 2015 Company Name － City , State 100+ seat restaurant with large lounge area, catering for events of 500+ people. Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen. Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis. Provided catering for the Granada Theater as well as Marque Events. Open Brunch, Lunch, and Dinner. Created weekly specials as well as new menus and holiday menus. Took Over as Event Coordinator and General Manager. Trained FOH Staff and Organized all events and daily duties. Successfully ran multiple parties ranging from 20 people to 400 people. Sous Chef April 2012 to February 2013 Company Name － City , State Five star luxury Hotel with restaurants Stonehouse & Plow and angel. 2012 Travel and Leisure World's Best Hotels number 6. Create seasonal menus, daily soups and specials. Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job. Execute the expo position while serving 41 rooms and two restaurants. Culinary Arts Instructor July 2012 to September 2012 Company Name － City , State Instructed 1st and 2nd period classes at local high school. Teaching basic knowledge, safety and entering the hospitality job market. Executive Chef September 2010 to February 2012 Company Name － City , State Managed and operated two popular restaurants/Bars. Staffed, trained and organized two full service kitchens while creating and costing the menu. Purchased and stocked kitchen as well as bar when needed. Daily guest interactions making sure we are doing the best possible job. Executive Sous Chef March 2010 to September 2010 Company Name － City , State Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on "In House" made. Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials. Executive Chef March 2009 to February 2010 Company Name － City , State Created the menu for a small wine oriented bistro. Trained and hired staff to execute new menu, keep organized and clean. Worked directly with owner on design and flow, specials, and greeting guest. Sous Chef/Head of Preparation July 2008 to January 2009 Company Name － City , State Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products. Evaluated and trained new employees. Line Cook March 2008 to July 2008 Company Name － City , State Introduced weekly specials and menu items for 30-seat French fine dining/. catering restaurant. Prepared and plated hot line dishes, salads and desserts. Chefs Assistant/Line Cook May 2007 to March 2008 Company Name － City , State Developed employee manuals for 200-seat café serving three meals daily. Opened kitchen and delicatessen. Handled inventory control and deli customer relations. Line Cook December 2005 to January 2007 Company Name － City , State Waiter/Pastry July 1999 to August 2003 Company Name － City , State Education Bachelor of Science degree : Culinary Management , 2006 ART INSTITUTE OF CALIFORNIA － City , State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles

CHEF

LEAD INTERACTION DESIGNER Summary Senior UX/UI Designer Profile: Tim has been involved in user centered design for over 20 years, with a focus on human factors and usability. He has worked on a wide variety of projects focusing on improvement of functionality and performance. He is an expert with Heuristic evaluation, usability, developing and evaluating user interfaces (GUI design), iterative design methodology and human computer interaction (HCI). Areas of experience: Usability & Interaction Design Usability engineering, Standards and guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling and programming, Advanced image manipulation and analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training and instructional design, Technical writing and editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment. Highlights User Centered Design Human Computer Interaction (HCI) Innovation Agile Development Contextual Inquiries Wireframes User Flows Prototyping Skills User Centered Design: Accomplishments Innovation Tournament award winner 2014 - Leveraging Real-time Algorithmic Dashboards (RAD's) to Improve Patient Care Innovation Tournament award winner 2013 - MARS: Medical Augmented Reality System 2009 IDEA Award - T7xe Treadmill 2009 Taiwan's Excellence Silver Award - T7xe Treadmill Patent 8,113,990 - Method of controlling an exercise apparatus Issued February 14, 2012 Patent 8,360,934 - Method of controlling an exercise apparatus Issued January 29, 2013 Patent 8,840,526 - Method of controlling an exercise apparatus Issued September 23, 2014 Experience Lead Interaction Designer 05/2012 to Current Company Name City , State Tim is the lead interaction designer on a nine person Agile software development team creating software for use in healthcare facilities. His role as one of three BAs on the team has him conducting user testing and interviews, data gathering, persona development, wire-framing, story writing, interface analysis, and being the general usability evangelist. He acts as the NHSN point of contact, keeping the software compliant with evolving CDC requirements. His team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months. Tim also serves on the Wellness committee and the Safety Committee as a floor warden and first responder. VP of Engineering / Product Development Director 09/2009 to 04/2012 Company Name City , State Tim worked as the VP of Engineering and product development. His responsibilities included managing the current suite of virtual reality software, designing the future software and hardware offerings, vendor relations, client support, systems design, sensor design, quality control and quality assurance, technology specialist, and usability evangelist. Other responsibilities included bringing new technology and opportunities to the company, driving the new vision for the company, and developing an on-line community around the new products. Innovation Engineer 09/2009 to 04/2012 Company Name City , State Tim worked as an innovation engineer, bridging the gap between need and technology. He utilized his skills as an engineer to create unique solutions for client needs. Projects included:. Intoxiclock: Took third generation product and migrated it from simple input device to multimedia application on a netbook. Upgraded poster sized input panel to USB HID device. Created custom dynamic printouts of user data. GermBot: Designed a UV-C retrofit to a vacuum robot for use in sterilization of floors without chemicals. Sr. Usability Engineer 02/2007 to 09/2009 Company Name City , State Tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment. He was the primary innovator in the migration of the platform consoles from primitive LED displays to award winning advanced GUIs utilizing LCD displays. These innovative advances have allowed Matrix Fitness to expand into their markets, taking market share away from their competitors and positioning Matrix as the new market innovator and the product to beat. Tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs. He developed many tools and applications to aid in the production and testing of the new GUIs. He created a multi-screen interactive Kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop. Tim was also very active in developing relationships with clients, vendors and possible business partners for Johnson. Among the people and companies that he brought in were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, and DataModule. Tim also served as the lead POC for partners such as iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet and Eurotech. He also engendered relationships with Asian counter parts in both China and Taiwan with semi-annual trips overseas. Tim is also listed on several pending and awarded patents applied for by Johnson. Sr. Usability Specialist 04/2006 to 02/2007 Company Name City , State Tim worked as the sole User Centered Design person on a small team developing a product in an emerging medical field market. He was responsible for all aspects of the UCD process and monitored adherence to the IEC 60601-1-6 usability requirements. He interacted with marketing, the engineering team and clinical contacts to develop personas, workflows, task lists, use cases as well as requirements for the engineering team. He used Macromedia Director to create a high fidelity prototype of the product and assisted the engineering team in porting that to FLEX. He gathered data and prepared for the third phase of the project which involved observational research, affinity diagramming, task analysis, and more UI design. Human Factors and Usability Engineer 10/2003 to 03/2005 Company Name City , State Tim worked as a human factors and usability design specialist as well as a systems engineer, taking into account workflow, perception, usability, feedback, and aesthetics for an electronic oral feedback device. He was responsible for design and implementation of clinical testing and analysis software. Tim interacted with senior members of his team to define and then develop data visualization software. By following predefined standards and requirements, he proposed and designed a patient-tracking database to allow cross-referencing of multiple factors while adhering to security and privacy regulations. Designing and creating software for dynamically mapping the sensitivity of the tongue. GUI design, workflow, interlocks to eliminate user error, strict adhesion to standardized data collection procedures. Designing and creating software for visualization of collected data. Sitting in on design sessions and acting as resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D and 3D visualization, spacial and temporal visualization, interviewed users to determine usage, linking to multiple data sources. Designing and creating image projection software GUI design, workflow, image processing, 3D interpolation and projection Designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array GUI design for human computer interaction (HCI), safety interlocks to control correct data input, dynamic stimuli manipulation. Developed and evaluated user Interface design and user interface compliance using iterative design methodology with user feedback. Designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors. GUI design, subject confidentiality, data integrity, robust system recovery. Project Manager and Human Factors / Usability Engineer consultant 08/2001 to 09/2002 Company Name City , State Tim worked as a human factors specialist by defining GUI standards, look and feel, and conforming to existing software specifications. Responsible for all aspects of the software development cycle from inception to delivery. Defined the user interface for Palm and Windows CE devices. Detailed requirements gathering. Review of client's needs and application functionality. Product Manager / Sr. Engineer 09/2000 to 08/2001 Company Name City , State Tim was responsible for all aspects of the development cycle of the Video Pics and Paparazzi Pics products. These included defining the products by means of prototypes and concepts and then generating product specifications. He also acted as the Human Factors advocate to aid in the design process. Tim served on the following project areas: Used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation VideoPics product in Macromedia Director. Defined and executed the QA/QC process. This involved setting up a QA bugs database, running compatibility testing, establishing version control, and heading up customer service and FAQs. Evaluated and allocated resources including hardware, media, off-site web hosting and programming staff. Established milestones to meet promised deadlines for product delivery. Interfaced with the marketing group to define products that were viable in the market place. Created all of the demos and helped with the collateral materials for the shows. Set up an online store that allowed users to purchase the product. Once the purchase was made, the information was entered into our customer database and the product was shipped through our shipping department. Managed many 3rd party relations such as OEM bundling, back-end print services, and strategic partners. Scientist 11/1997 to 09/2000 Company Name City , State Tim worked as a human factors and usability engineer on many projects. He designed and programmed a tactical graphics application (TacGraph) for the Global 2000 wargames. Tim also designed and implemented stimuli and experiments for research being conducted on 2D and 3D interfaces. These experiments ranged from basic 3D shape recognition to determining routes in a 3D terrain. Tim also developed a GUI based version of a text based nurses' orders system for the VA hospital that was to replace a very dated command line system. Designed and prototyped user interfaces for the tactical situation awareness tool (TacSAT). Conducted interviews with 5th Marines at Camp Pendleton and integrated new design ideas into the TacSAT. Design and implementation of an experiment based on the TacSAT that simulated a real engagement to determine how experience affected the decision making process. Worked with a team of Human Factors PhDs to determine the benefits of 3D interfaces. These experiments tested object recognition, spatial relationships, occlusion, depth of field, perspective, depth cues, and other factors. Worked with a team of Human Factors PhDs to develop experiments in shared awareness, data integrity, reliability, and multimodal perception. Worked closely with Principal Investigators from SPAWAR, DOD, NIMA, and DNR under a SECRET military clearance. Designed and implemented a GUI for a text-based nurses' orders system to gather performance and behavioral data. The new system increased efficiency and reduced error by over 80%. Software Engineer and Human Factors / Usability Engineer 11/1993 to 03/1998 Company Name City , State Tim worked with a 5-person team to rework a graphical user interface (GUI) for an Internet TV set top box under extreme time constraints. His role was primarily prototyping and user centered design of the GUI. He also served as the lead prototype engineer and project manager for the graphical adventure game Timelapse. He worked with a team of talented designers, engineers, and artists on 9 cross-platform interactive edutainment titles. Acted as the usability and human factors evangelist in every project with which he was involved. Ran focus groups. Rolled out field trial in Austin, TX. Collected and analyzed data of online usage in an attempt to better understand the users. Assembled numerous conceptual prototypes for presentation to GTE VPs. Assisted in the game design for 9 titles produced and distributed by GTEIM. Established processing methods for converting rendered images created in Alias, and animations created in PhotoShop and Director, into usable assets. Designed, prototyped, and coded product demos used for retail and trade shows. Acted as the lead puzzle prototyper for "TIMELAPSE." Worked as the chief technologist for "TIMELAPSE." Responsibilities included investigating current and emergent technologies and determining if they were applicable to the game. Traveled to Knoxville, TN to manage the engineering team at Cyberflix for 3 weeks and establish game requirements. Duties also included training on the use of production tools, establishing a minimum system requirement, testing of new game engines, establishing asset needs, communicating with GTE Entertainment in Carlsbad, CA as to the status of our engineering efforts. Worked as a liaison for the marketing department for the production team. Designed and developed a 3D chat area using Onlive!'s Traveler and 3D Studio Max. Education B.S. Degree : Cognitive Science June 1993 University of California City , State , USA Cognitive Science Affiliations CHI UX Community Human Factors and Ergonomics Society (HFES) IxDA Madison User Experience Group Publications Holste, S., Kobus, D., Proctor, S., Bank, T., & Liebhaber, M. (1999). Decision making in a dynamic but uncertain environment. San Diego, CA: Pacific Science & Engineering Group, Inc. Manuscript in preparation. Kobus, D.A., Proctor, S., Bank, T.E., & Holste, S. (2000). Effects of experience and uncertainty during dynamic decision-making. In Proceedings of the 44th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society. Proctor, S., Bank, T.E., Holste, S., & Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science & Engineering Group. St. John, M., Proctor, S., Callan, J., & Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented at the APA, Division 21 and Human Factors and Ergonomics Society Midyear Symposium, San Diego, CA. Smallman, H.S., St. John, M., Bank, T., and Cowen, M.B. (2000). The effects of motion parallax, drop lines, and object size in localizing tracks displayed in perspective view. SPAWAR Systems Center San Diego, CA. Technical Report, in preparation. St. John, M., Smallman, H.S., Bank, T., and Cowen, M.B. Tactical Route Planning Using Two-Dimensional and Three-Dimensional Views of Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, in press.

DESIGNER

NOC ENGINEER Summary To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology. Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation. Highlights Service Now, Microsoft Lync, MSN. *VPN: Cisco client, Cisco SSL, Check point Secure client. *Operating System: XP, Windows 7. *Office Tools: MS Office 2007 & 2010 Experience NOC Engineer Apr 2011 to Apr 2016 Company Name Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA. They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on. Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India. Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions. Incident Management- Handling P1 Outage/Interruption. Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines. Training new hires in NOC team. Alert configuration of server and network devices according to their threshold value specified by the concern team. Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion. Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities. Keep tracking of all Service Now tickets and their SLA's. Making shift Roster for all NOC engineers. Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team. Working on Solarwinds Orion for configuring alarms, Nodes and other network devices. ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 to Mar 2011 Company Name supported technical troubleshooting for Desktops and Laptops for customers in both the US and China. Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista. After 11 months i was promoted to L2 Engineer. As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis. Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required). Training new hires in the team as per the process and technical documentation furnished during the transition period. Handling all client escalations for the team in an effective manner. Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction. Creative bent of mind to track and learn new technologies quickly. Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application. ServiceDesk Engineer and Floor Engineer Jul 2008 to Nov 2008 Company Name As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox. Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production. Deal with all Win 7, XP Pro machines on Network. Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity. Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer). Also working and helping other team members by providing 2nd level support on escalated issues. Creating and disabling LAN, I series and noble ids for new hires and NLE's. Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server. Monitoring server performance for latency issues and providing support to end users for resolving latency issues. Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting. Working remotely on file server to provide access of specific path or department folder. As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed. As a member of the Floor Support Team Participate in Floor activities in weekend. Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference. Daily routine activity while working in morning shift like printer check, VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id. Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT. Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A. Giving online support to china & U.S users over MSN through "Team Viewer" software. Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also. Jan 2007 to Jul 2008 Company Name Worked as a Sr. C.S.A as well as Allocator in an inbound process Xerox. Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking. Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required). Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle. Assigning call to engineer or warehouse and coordinate with engineer for the same. Punching install report and inventory also handled sales call. Education Bachelors of Arts(BA) Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi. *CCNA trained from NET-TECH Institute (Janakpuri). *LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution. *ITIL v3 certified. Having good knowledge of incident management. Personal Information Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086 Interests Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) Languages English, Hindi and Punjabi Skills a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine Additional Information PERSONAL INFORMATION Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra)

BPO

EXECUTIVE CHEF Summary Executive chef and certified chef for more than 8 years. Expertly trained in classic French cuisine at Le Cordon Bleu, and specializes in Caribbean, Mediterranean, Indian, Central American cuisine. Currently looking t o obtain a position in the Hospitality field that provides opportunities for continued growth and development, and to utilize my current knowledge and skills to continuously improve operational quality and efficiency. Highlights ServSafe certified High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Strategic organizational skills Attention to detail Dependable Accomplishments Received Core 4 award Received CFE award Number one account for monthly retention meetings FMPP CC Experience 02/2014 to Current Executive Chef Company Name － City , State Acting manager of staff of 50+ employees Continuously improving the menus for seasonal, sustainable, and local products available Purchasing/ managing inventory for daily menus, produce, special catering and monthly promotions Training staff, and overseeing kitchen, utility and food service workers Maintain a budget of 2.5M, food cost of 32%, plate cost of $2.32 Responsible for special functions from 10-2000 plus Responsible for BOH/FOH supervisors, sous chef, unit manager, admin Responsible for supplying food to 940 students, 2000 meals, 24 hours a day Implemented and supported company initiatives and programs Effectively manage and assist kitchen staff in producing food for banquets, catered events and member dining areas Followed proper food handling methods and maintained correct temperature of all food products Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations 04/2013 to 11/2013 R&D Executive Chef Company Name － City , State Responsible for creating and testing recipes Shooting new plate designs for the retail and marketing team to disperse to accounts, websites, billboards and training tools Creating programs to test at new accounts world wide involving food trends ( gluten free,vegan, local, sustainable, grass fed etc.) Designing new menus to cater to the CEO, CFO, Presidents, etc. as well as new manager hires in the office during weekly training Communicating directly with dietitians to match health standards of the company while being innovative and healthy simultaneously Traveling to accounts out of state to help with food cost and budgeting, and training Ensured a smooth kitchen operation by overseeing daily product inventory, purchasing and receiving Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction Attend meetings to acquire new vendors to be approved for the company 09/2011 to 04/2013 Head Chef Company Name － City , State Acting manager of staff of 100 employees Continuously improving the standards of CHOA Control purchasing of produce, special catering, monthly promotions and managing inventory Maintain a budget of 5.5M and food cost of 36% Responsible for special functions from 10-2000 plus Responsible for Café/Retail sales up to 1,500-1,800 covers per day Responsible for supplying food to 256 patient beds every meal period Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws Implemented and supported company initiatives and programs 09/2010 to 09/2011 Sous Chef Company Name － City , State Acting manager of staff of 70 employees Controlled purchasing of food, beverage, equipment, tableware, and expendables Maintain a budget of 1.5M Responsible for special functions from 10-200 plus Responsible for 3 venues of 900 covers per day Actively participated in staff meetings and operated as an effective management team leader Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Education Associate of Occupational Science Degree : Culinary Le Cordon Bleu College of Culinary Arts Atlanta － City , State , United States Nutrition courses Coursework in Pastry Arts Classes in Restaurant and Facility Operations Skills Controlling budget, designing menus, organizational inventory skills, management, marketing, conducting meetings, public speaking, trainer, Microsoft (Office, Excel, Publisher, Powerpoint), purchasing, retail sales

CHEF

CONSTRUCTION Executive Summary To find an internship in the profession where I can gain experience in and exposure to the practice of product design. Core Qualifications Adobe Photoshop and Illustrator AutoCAD and Revit Microsoft Word, Excel and PowerPoint Professional Experience Aug 2006 to Current Castle Inspection Service Oregon and California High Value Residential Insurance Appraiser Appraise high value homes in Oregon and California for a replacement cost. Construction Jul 2005 to Jan 2006 Company Name － City , State Extensive remodeling project. Nov 2004 Company Name － City , State internship supporting interior design/project teams, researching materials, and organizing the materials resource library. Accounts Payable Assistant Jan 1999 to Jan 2000 Company Name － City , State Handling petty cash, data entry, payroll distribution, and other administrative duties. Education BFA , Product Design Present University of Oregon － City , State Product Design Bachelor of Interior Architecture , Business Administration 2005 University of Oregon － City , State Business Administration Undeclared 2003 1999 University of Washington － City , State Undeclared Objects and Impacts Digital Illustration Interior Construction Elements Furniture Theory and Analysis Color Theory and Application Rome Program Skills administrative duties, Adobe Photoshop, AutoCAD, Color, data entry, Digital Illustration, Illustrator, Inspection, Insurance, interior design, materials, Excel, PowerPoint, Microsoft Word, organizing, payroll, researching, Revit

CONSTRUCTION

AIR TRAFFIC CONTROLLER Summary Retired Air Traffic Controller with more than 32 years of experience working traffic in the En Route Environment. Performed OJTI, CIC and ERAM SME duties, specializing ERAM automaton. Highlights Certified En Route Air Traffic control experience. Effective listening. Adaptable. Fast learner. Strong collaborative team Member. Application of risk-management Principles. Learning style assessment. Accomplishments Preformed a comprehensive Analysis of the Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade I was a member of the Independent Operational Assessment (IOA) team that performed a comprehensive Analysis of the ERAM upgrade to the National Air Space System (NAS). I performed in-depth triage of ERAM anomalies at 16 different ARTCC as an ERAM Subject Matter Expert (SME). And at times made recommendations, for what kind of adaptations to local Automation could be made to enhance ERAMs performance at a particular facility. Experience Air Traffic Controller , 08/1983 to 12/2015 Company Name － City , State While working more than 32 years as an En Route Air Traffic Controller (ATCS) in the En Route environment, I maintained the safe, orderly, and expeditious flow of air traffic in the NAS. I was an expert at various disciplines of air traffic control while maintaining at least the minimum separation standard's, and adhering to procedures and regulation as set forth by the Federal Aviation Administration. 04/2013 to 01/2015 Was a National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) and visited 16 En-Route Air Traffic Control Centers (ARTCC) and identified ERAM anomalies. In addition to documenting ERAM's undesirable process, also recommending adaptation changes that resulted in the desired behavior for the affected facility. When not documenting ERAM anomalies, or consulting on ERAM work-a-rounds, I conducted training of the controllers at the sectors working traffic, concerning ERAM functionality. During my collateral duties as an IOA team member and a National ERAM SME, I was able to maintain my currency every month, and conducted OJT. 09/2008 to 04/2013 Served as a National SME on the FAA's Independent Operational Assessment (IOA) team. As a team member I collected data and collaborated on the final report concerning the operational readiness for ERAM's National Deployment. 28 years of experience working transition sectors from domestic Air Traffic Services to Oceanic Air Traffic services. This airspace required manual coordination on route, altitude and time estimates with Oakland Oceanic sectors; as well as establishing oceanic separation standers for the affected flight before entering an oceanic sector. This Radar-Non Radar environment required me to correlate flight plans with incoming and outgoing tracks, and either terminate or re-identify the flight in a Radar environment. Worked Arrival and Departure traffic In and out of Seattle-Tacoma International Airport (SEA) for 32 years. This required closely working with a level 5 Approach control, facilitating the separation of aircraft during the transition phase of a flight from the terminal to the En Route environment. This requires a strong working knowledge of geography for expediting flight on their flight plans, while working within flow control restriction, weather, and volume limitations. And before the wide acceptance of GPS navigation this required long range vectoring, which required consideration of weather and traffic situations. Sequenced traffic for Seattle Approach (S46) from high sectors (above FL230) and low sectors (below FL240) as well as converging routes, in sectors that were over the Cascade Mountains, which introduced weather, and train factors. With 28 years of experience working aircraft in a transitional phase of flight (back and forth from terminal and En Route) I have extensive knowledge and experience with different types of route structures including the new Advanced R-NAV SID's and STAR's with their descend and climb via phases of transitioning to and from the En Route to Terminal environment. As well as more conventional types of En Route navigation like Jet routs, victor airway, "Q" routs, "K" fixes, as well as point-to point GPS/RNAV/ Latitude/longitude Navigation, and conventional SID's and STAR's. I worked daily military training flights on IR and VR routes, airspace reservation both moving ALTRAV and special Use airspace (SUA). I have experience with Naval (P3, F18, E2, A6 and EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 and B52), Army (A10, UH60, and AH64), and Air National Guard (F4, F15 and F16) and their missions. The sectors I was certified on had Naval, Air force, and Army bases and a joint civilian/Air National Guard base. My experience involves clearing fighters into and recovering fighters from special use airspace, as well as air refueling missions and helicopters for the Army back and forth from base to training grounds. Controlled cross border flights between the USA and Canada for over 32 years. Experience includes passing manual time estimates, flight plans, and making and taking manual hand offs via voice calls. Also experience at some of the limitations of CATTS (the Canadian version of ERAM) and ERAM's interfaces are. Have 32 years experience providing approach control services at uncontrolled, and tower controlled airports. One of the tower-controlled airports was Paine Field in Everett, WA. Pain field (PAE) is a key airport in the Boeing Company manufacturing process, and worked closely with Boeing in their testing and certification process for new airplanes. Also Pain field is an airport that many new pilots would go and do multiple practice approaches for training. This environment meant the traffic pattern at Paine field had a large variety of aircraft, Large commercial aircraft, navy fighters and small single engine trainers, this required the separation and sequence the traffic but apply wake turbulence procedures in many instances. While providing approach control services at PAE, we meet the requirements to use 3NM separation in most of the area. This required vigilantes as to how fare the aircraft was from the RADAR antenna, and adding to the complexity of this particular airspace, was the West side was over water, or low lying land; but the train rose very quickly to the East, required different techniques for lost com or vectoring to the final approach course. Preformed duties as a SME in Plans and Programs (ZSE-510) consulting on the feasibly of releasing equipment to Airways and Facilities for maintained. Preformed SME duties in Airspace (ZSE-520) working on letters of agreements with adjacent facilities, as well as airspace changes. During My involvement as an Airspace SME, I was part of a team that was involved in some major sector realignments that facilitated arrivals and departures from the South and East at SEA; as well as traffic transiting between Seattle (SEA) and Portland OR (PDX). During this realignment we also collaborated on procedures and sector alignment for Vancouver Canada (YVR) Arrivals and Departures from the South. Also I was also involved in the initial stages of National High Altitude Redesign. April 1991 I was certified as a Controller in Charge (CIC). As CIC I was responsible for the same tasks that a First Line supervisor would for dally operations. Assigning work, opening and closing sectors, handling Emergences, and approving leave and shift changes with in prescribed guild lines. December 1987 I was certified as an On The Job Instructor (OJTI). November 1986 I Certified as a Certified Professional Controller (CPC) in Area C of Seattle ARTCC. Then in September 1988 I voluntary transferred to Area A at Seattle ARTCC, and became area rated May 1989 until retirement January 2016. Education Safety Risk Management , 2013 On-The-Job Techniques for instructors , 1992 Controller in Charge Training (CIC) , 1991 Recertified June 2015 June 2014 May 2011 November 2000 On-The-Job Instructor Training , 1987 Recertified November 2007 November 2000 January 1992 Associate of Applied Science : Manufacturing Engineering Highline Community Collage － City , State , USA Affiliations National Air Traffic Controllers Association Skills En Route Air Traffic Controller: from August 1983 - January 2016 I am very accomplished OJTI that is able to train many different learning styles Good listing skills Good Team Member Fast learner Strong understanding of ATC Automation processes strong understanding of ATC rules and procedures Expert vectoring and speed control skills

AVIATION

PERSONAL STYLIST- WOMEN'S DESIGNER Summary Eager to work in a fast-paced customer focused  environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business. Skills Microsoft Office: Word PowerPoint Excel Experience Personal Stylist- Women's Designer 05/2014 to 02/2017 Company Name City , State Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns.  Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs.  Integrates tools to improve customer retention and achieve significant level of designer selling volume. Sales Associate- via C department 02/2010 to 05/2014 Company Name City , State Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships. Sales Associate, Savvy department 06/2006 to 02/2010 Company Name City , State Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers. Team Member 08/2004 to 06/2006 Company Name City , State Delivered friendly and prompt service to customers.  Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times. Achievements 2016 Net Sales Volume- $783,210 Own Your Business Chart- 58.1% exceeding 40% expectation Cross-Sell Reporting- 48.7% exceeding 30% expectation Personal Stylist- 3 Years Quarterly Top Tier Volume- 3 Quarters Quarterly Pacesetter Volume- 5 Quarters Yearly Pacesetter Volume- 2 Years Customer Service All Star- 2 Years ​ Education and Training Bachelor of Arts : Business Administration (Marketing) 2008 California State University Fullerton City , State

DESIGNER

BUSINESS DEVELOPMENT CONSULTANT Summary Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close. Experience 07/2015 to Current Business Development Consultant Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2010 to 07/2015 P&C Producer and Sales Agent Company Name － City , State Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with customers, and grew account base within territory. 07/2006 to 07/2010 Sales Representative Company Name － City , State Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion. Education May 2006 Bachelor of Arts : Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City , State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales

BUSINESS-DEVELOPMENT

CONSULTANT Career Overview Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States. Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place. Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines. Qualifications Big Machines Configuration *Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script *VB, SQL, MS Excel, Word and Power Point, Access. Work Experience Company Name September 2010 to March 2015 Consultant City , State Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible. Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery. Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document. Company Name October 2008 to September 2010 Siebel Configurator / Developer City , State A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications. Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing. Company Name November 2004 to August 2007 Analyst City Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client. Suggest initiatives that can bring time/ hard dollar save. Analyze and send MIS reports to various teams and department heads across JP Morgan. Professional Achievements/Trainings Received "Applause Award" in 2011 and 2012 for outstanding value to client service in Deloitte. Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation. Salesforce.com Administration Essentials Salesforce.com Force.com Developer. Education and Training Welingkar Institute of Management Development and Research April 2005 Diploma : Finance Management Accounting and Finance India Finance Management Accounting and Finance University of Mumbai May 2004 IT : IT India IT Skills approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB

CONSULTANT

DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved "LTACH Evaluation Status" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the "continuum of care" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management

BUSINESS-DEVELOPMENT

SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain an active Security Clearance of Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 to Current Company Name City , State Security baggage handler/Personnel Screener Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. January 2010 to January 2012 Company Name City , State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training January 2007 to January 2010 Company Name City , State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Educational Background 2015 Saint Leo University City , State , US Criminal Justice Bachelor of Arts Saint Leo University, Chesapeake, VA Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 to January 2010 Company Name Provide information to space "A" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force "X" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word

AVIATION

SALES Summary I am looking for a career position with a company that I can be rewarded by my desire to succeed.  I am a self starter and motivated to do my best.  I am comfortable doing what it takes to create new business and have an excellent history of retaining current business. Skills Self Starter Motivated Client Relations Success Driven Experience Sales 12/2015 to Current Company Name City , State Sales of phones, plans, home security and satellite in a retail environment Meet quotos monthly for add-on orders and upselling Cross selling customers to switch to our company for other services that they did not come in store for Assist customers with determining the best products and plan for their needs in fast paced work environment Maintain customer satisfaction by providing great customer service Insurance Sales 03/2015 to 12/2015 Company Name City , State Insurance sales Contacted customers to set up in home appointment to offer mortgage, life and final expense protection Interviewed customers to see determine which Company, plan and amount best fit their needs Cold call customers that responded to ads Sales 01/2011 to 03/2015 Company Name City , State Provided sales support to retail customers Increased sales with knowledge of merchandise and sales techniques Created additional revenue with add on sales of other merchandise Advanced to management with opening and closing duties and training of new employees Sales 04/2013 to 06/2015 Company Name City , State Roofing sales position Obtained customers who needed new roofs by cold calling Created additional sales by asking for referrals Education and Training High School Diploma 2010 Edmond North High School City , State Business/Marketing 2012 Oklahoma Christian University City , State Business/Marketing 2011 Harding University City , State

SALES

PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A. Summary Executive administrative support professional offering versatile office management, planning and research skills. Committed to quality performance, cognitive thinking and management of organizational goals. Seeking a position of Development or Executive Assistant where my skills in identifying project strategies and locations are utilized for mutual growth and success. Particularly wish to apply my extensive research skills and customer service experience in a dynamic real estate setting. Highlights Strong interpersonal and communication skills Articulate and well-spoken Professional and mature Meticulous attention to detail Results-oriented Russian (fluent) Spanish (advanced reading & writing) Advanced MS Office Suite knowledge Time management Database management Conference planning Travel administration Business correspondence Executive presentation development Employee training development Accomplishments Awarded a bonus in recognition of managing the addition of more than 50 staff members. Planned corporate meetings, lunches and special events for groups of 50+ employees. Supported Deputy Minister (Russian Federation) through personal document management, calendar organization and collateral preparation for meetings with government officials. Helped manage and coordinate installation of a roadway and parking lot project within an entire commercial development. Wrote and produced a series of 10 audio and print stories for "PRISM" radio broadcast investigating economic development trends in the Washington, D.C. Metropolitan area (INTL TV, Services, Inc.) Earned "Dean's List" between 2012 and 2014. Experience Company Name City , State Personal Assistant/Intern to Deputy Minister of Construction and Housing- Sierra, E. A. 10/2014 to 12/2014 Organized files, developed spreadsheets and reports. Managed the day-to-day calendar for the DM. Created and maintained spreadsheets using advanced Excel functions and calculations to develop budget reports and lists. Created PowerPoint presentations used for local construction projects. Handled some media and public relations inquiries. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for 10 executives and government officials. Researching and analyzed current economic trends for urban mixed-use development. Company Name City , State Executive Assistant to Director of Operations & CEO 05/2011 to 06/2014 Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Supported the human resources department in the annual employee review process to manage performance merit increases. Directed administrative functions for the directors, principals, consultants and key managers. Translated and edited Russian and Spanish news media into English. Frequently used word processing, spreadsheet, database and presentation software. Company Name City , State Teacher Assistant 01/2006 to 06/2006 Developed and taught Spanish language lessons to promote student interest on teacher's behalf. Fostered meaningful relationships among students through team-work community service projects. Collaborated with a team of faculty to develop after-school Spanish tutorial programs. CompanyName City , State Loan Officer Intern 01/2005 to 12/2005 Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Developed and maintained relationships with local real estate agents. Learned to originate, review, process, close and administer customer loan proposals. Maintained strict confidentiality of bank records and client information. Reviewed and edited loan agreements to ensure accuracy. Education Master of Arts : Economics & Community Development 2015 Pennsylvania State University , City , State GPA: 4.0 Bachelor of Arts : International Relations; Spanish Language 2008 George Mason University , City , State GPA: 3.2 Skills People skills; Interpersonal and communication, client/employee/student relations, customer service, team building, cultural diversity experience and advanced problem-solving. Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing and editing

CONSTRUCTION

TEACHER Professional Summary Microbiology with emphasis in foods, food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria Listeria monocytogenes in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods. Core Qualifications Master of Science mention microbiology Food protection specialist Microbiology emphasis in food Graduate Training Competency Curriculum Development Department Internal Quality Auditor diploma under the ISO 9001: 2000. University Austral of Chile, Valdivia, Chile (2007-2008) University of Pamplona, Pamplona, Colombia (2001- 2003) University of Pamplona, Pamplona, Colombia (1992- 1999) University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010). Industrial University of Santander. Colombia. TH: 120 hours. (2006). Experience Teacher 01/2010 to 01/2015 Company Name City , State Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogotá, Colombia (currently).   Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010.   Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyacá. Tunja, Colombia. First half of 2009.   Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006.   Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006   Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005. Education High School Diploma : Micriobiology 2010-12-27 Universidad de Pamplona City , State , Colombia Magister : Science - Microbiología 2008 Universidad Austral de Chile City , State , Chile Master en Science menthion Microbiology University Austral of Chile, 2008 Professional Affiliations Colombian Association of Science and Technology of Foods (ACTA) Publications Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia. Ministry of Social Protection and Health, Colombia.   Risk assessment of Listeria monocytogenes in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation.   Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Meléndez, A., Almeciga, J., Sanchez, O. (2014). Characterization of new bacteriocins from Lactobacillus plantarum LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp   Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170   Evaluation in vitro of antimicrobial film from protein isolated whey WPI against Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sepúlveda, L. y Rodriguez C. D.   Perfil de Riesgo Bacillus cereus en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluación de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011.   Rodríguez. D. y Schöbitz R. (2009). Película antimicrobiana a base de proteína de suero lácteo, incorporada con bacterias lácticas como controlador de Listeria monocytogenes , aplicada sobre salmón ahumado. Revista Biotecnológica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm Piñeros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Peña, A., Benavides, Y., Botero, I. (2010). Evaluación de la calidad microbiológica y parámetros fisicoquímicos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiología. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicación en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf.   Presentations V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente Skills Microbiología, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmacéutica, Farmacéutico, Iso, Iso 9001, Manipuladores, Microbiologia, Producción, Programación, Química, Químico, Sas, Seguridad, Toxicología, Tutor, Vigilancia

TEACHER

EXECUTIVE CHEF Executive Profile Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations * Budgeting/P&L Management Staff Training/Leadership/Supervision * Sanitation and Quality Control Creative Menu Development & Research * Service & Marketing Experience Price Structuring and Cost Containment * Inventory/Purchasing Team Building * Guest Relations Skill Highlights Leadership/communication skills Product development Menu Development New product delivery Budgeting expertise Employee relations Self-motivated Customer-oriented Staff Training Staff Retention Team Building Staff Motivation Cost Controlling Core Accomplishments Project Management:   Initiated Inventory control system, FoodTrac which resulted in cost savings Human Resources:   Spearheaded new CIA Culinary Training program which increased retention. Operations Management:   Managed Food Safety Program. Handled all functions related to Food and Beverage. Professional Experience Executive Chef 06/2003 to 01/2015 Company Name City , State 559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: "Gate to Plate and Farm to Table" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Created new revenue streams through Culinary Classes for the public. Accountable for culinary department including overall customer satisfaction. Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff. 7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States. Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, "Choose Your Own Steak" and tour of the restaurant. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Kitchen Manager 01/2001 to 01/2003 Company Name City , State High-end retirement community, up to 300 guest, and was the model for future properties. Developed new seasonal menus based off local farm product for healthy alternatives. Two Restaurants, Banquet Facility, and Off Site Cater-Out. Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce. Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Executive Chef 06/1997 to 07/2001 Company Name City , State Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: "Gate to Plate and Farm to Table" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff. Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, "Choose Your Own Steak" and tour of the restaurant. Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Executive Chef 01/1995 to 01/1997 Company Name City , State Was hired on to promote their 100 Year Anniversary. One of the first resort hotels on the west coast of Florida. Four Restaurants, Banquet Facilities, Golf Course and a Yacht. Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles. Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff. Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues. Executive Chef 01/1985 to 01/1994 Company Name City , State very high-end destination, and was first class. Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide. Would evaluate Red Lion properties for to ensure all guidelines were being followed. Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco. Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row. Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest. Casa Marina, Key West Florida. Executive Sous Chef 01/1983 to 01/1985 Company Name City , State Executive Banquet Chef 01/1981 to 01/1983 Company Name City , State Education Associate of Arts : Culinary Arts 1982 Saint Augustine Culinary School City , State City Skills budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles

CHEF

BUSINESS DEVELOPMENT MANAGER, VP Executive Profile Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Multi-unit operations management Change implementation/project management Relationship and vendor management Call center/dialer operations Underwriting Strategic planning Operational Risk Core Accomplishments Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Project Management: Created policies and procedures for external vendors. Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year. Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area. Professional Experience Company Name City , State Business Development Manager, VP 12/2014 to Current Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months. Accountable for sales and overall customer satisfaction. Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line. Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Company Name City , State Lending Manager, VP 09/2009 to 10/2014 Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters. Managed all facets of loss mitigation for private investors within Wells Fargo. Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities. Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM. This includes private, owned, FHA, VA, FNMA, and FHLMC. Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits. Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams. Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits. Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo. Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB. Created state specific policies and procedures in collaboration with project and implementation teams. Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country. Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal. Also appeared in litigated and mediated court cases nationally. Company Name City , State Collections Supervisor II 03/2007 to 09/2009 Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc. Provides quality customer service to internal and external customers. Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements. Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses. Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance. Aligns business unit activities to business priorities. Participates in strategic dialer planning discussions and provides input regarding future direction. Created global scripting for outbound Loss Mitigation campaigns. Participates in HOPE NOW initiatives and foreclosure prevention events. Company Name City , State Customer Service and Collections Supervisor II 01/2001 to 03/2007 Supervised the inbound and outbound Customer Service and Collections call teams. Initiated monthly employee incentive programs for quality and quantity while managing to a budget. Monitored phone calls for compliance and possible training opportunities. Handled escalation calls; manage incoming and outgoing calls to customers. Prepared monthly statistical reports for senior management. Monitored phone calls for compliance and possible training opportunities. Reviewed employee productivity on daily basis and motivated staff to optimum performance. Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations. Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois. Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans. Company Name City , State Loan Processing Supervisor 01/2000 to 01/2001 Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc). Analyzed all loan documents for completeness and sufficiency to make a loan decision. Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary. At the conclusion of the rescission period, deliver file to funding and give approval to fund. Set up recording with the title company and confirm the recording. Authorize title to disburse funds and coordinate any check exchanges. Pull reports to ensure loans are submitted in accordance with state and federal regulations. Company Name City , State Loan Officer 01/1998 to 01/2000 Responsible for generating leads via inbound and outbound solicitations. Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application. Developed and maintain business referral sources. Ordered comparables from appraisers. Gathered customer's documentation for loan approval. Maintained consistent productivity to ensure the fulfillment of performance standards and goals. Prepared and provided accurate reports of business development activities. Education BACHELOR OF ARTS : BUSINESS ADMINISTRATION Univerity of Pheonix , State Skills budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website

BUSINESS-DEVELOPMENT

ADVISOR Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skills High customer service standards Call center management experience Proficient in customer account software Strong problem solving ability Conflict resolution proficiency​ Customer Relationship Management software (CRM) Accomplishments Promoted to Call Center Manager in 2002. Experience Advisor 02/2007 to 08/2016 Company Name City , State Supervise a team of over 10 employees Make adjustments on customer accounts as needed Assist itune customers by adding or deleting services and products As an adviser I am the customer's first point of contact representing Apple Support many popular products like iPhones, iPads, MacBooks, and desktop Macs    Healthcare Representative 08/2005 to 02/2007 Company Name City , State Looked up members charts to give lab results apon request.  Assisted Members with appointments, referrals and tranferring to a nurse. Maintained 100% compliance with all hospital and government regulations (HIPPA). Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date. Billing Specialist Supervisor 04/2001 to 08/2005 Company Name City , State Supervised 10- 15 call center employees Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale Education and Training Bachelor of Arts : Business Management 2017 University of Phoenix Business Management Rancho Cordova, Ca, USA Skills Professional, friendly, compassionate, active listener who processes the ability to Multi-task

HEALTHCARE

QA TEST ANALYST Profile Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model methodologies Experience communicating and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst , 09/2014 － Current Company Name Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas. I was working on Inventory Management Application that provides status and tracking on inventory. The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System. This Tool helps Kohl's to track & monitor the entire Inventory. My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices. Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria. Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using "Quality Center" to store the details of bug discrepancies for enhanced regression testing. Continuously worked with the team to improve testing process. Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance , 10/2013 － 07/2014 Company Name － City , State Humana is one of the nation's leading diversified health service company, serving members with information and resources to help them make better informed decisions about their health care and dedicated to helping people improve their health. Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance. Analyzed requirement document for completeness and testability to accommodate acceptance criteria. Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk. Write SQL Queries to retrieve data and validate content against XML log files. Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating. Implemented Regression Testing methodology for every new build release. Track the bug by using "Quality Center" and store the details of bug's discrepancies for enhanced regression testing. Continuously review and improve testing process. Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester , 06/2010 － 06/2013 Company Name Bank M is a fast growing community bank, highly profitable financial holding company. The company provides a complete range of banking and other financial services to the customers through its basic business. The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers. My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing. Create test cases for clients to manage different Finance/Account modules and benefits package. Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases. Representing QA in all stages of SDLC and responsible for QA deliverables. Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application. Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios. Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package. Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills. Co-ordinate with the Dev Team to bring defects to closure. Participated in test design and execution of test cases to improve the quality of the software. Manually tested different credit/debit cards on POS device for bank certification. Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process. Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI. Involved in the analysis, modifications for existing test plans and test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst , 07/2009 － 05/2010 Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades. Qatar Airways offers frequent flyer program to its members. They also use Sky Miles, Within Sky Miles. They started to ask their members for a pin number which when entered, goes to members' info table and gets saved. This option was implemented for security reasons. Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase. Prepared test scripts for testing GUI and Security (PCI Compliance). Responsibilities included meeting with team and preparing test strategies and testing approach. Wrote test cases and execute them manually using Test Director in Test Lab. Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write SQL queries to retrieve data from the database Environment: Windows XP, Quality Center. Education Jun 1999 University of North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS: Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management

BANKING

HIGHLY ACCOMPLISHED HEALTHCARE ANALYST Professional Summary Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations. Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers. Education and Training Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA Computer Operator, Operations, Shared Medical Systems (Cerner) City , State Master of Science : Computer Information Systems University of Phoenix － City , State Computer Information Systems Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management. Certified Project Management Associate, International Project Management Association (IPMA, Level D), Number D15-122834 Skill Highlights ;; Skills accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support Professional Experience Highly accomplished Healthcare Analyst , 01/1997 to Current Company Name providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue. Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution. Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal. Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies. Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement. Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs). Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare. Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements. Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards. Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required. Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects. Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting. Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status. Associate Systems Analyst , 01/1993 to 01/1996 Company Name Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs. Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital. Build the programs required to successfully update system data to meet all deadlines. Consultant/Analyst , 01/1983 to Current Company Name － City , State

HEALTHCARE

PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental and legislative affairs Social media Event planning and logistics Public speaking Copywriting and copyediting Microsoft Word and Excel expertise Strong communication skills Experience 10/2015 to 08/2016 Program Manager Company Name － City , State Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Developed and implemented communication strategies and information programs. Gathered and analyzed data on community needs and interests. Developed and published a monthly citizen newsletter. Organized public appearances, lectures, contests and exhibits to increase product awareness. Designed web and other content, including monthly newsletters and promotional calendars. Managed the editorial content, design and distribution of the external company newsletter. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Developed corporate communications strategies and programs, including project timelines. Coached less experienced public relations staff members on corporate communications practices. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Implemented SEO strategy, resulting in [Number] % increase to website hits. Used software to manage efficient delivery and track content drafts. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Researched industrial and technical information to quickly come up to speed with unfamiliar industries. Maintained awareness of digital trends and new emerging technologies and platforms. 08/2011 to Current Office of State Representative Intern District Director City , State Recruited, trained and supervised 8-12 new staff members, interns and volunteers each year. Reviewed staff work and gave comprehensive and constructive feedback. Developed a 28-page training manual for new interns and volunteers. Developed training program for specific, assigned job tasks, including database management and constituent casework. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned and publicized events, including securing more than $150,000 in sponsorships. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Attended community meetings and forums to answer questions, address complaints and explain procedures. Collaborated with community members to educate the public regarding issues such as constitutional amendments and newly enacted legislation. Received and screened a high volume of internal and external communications, including email and mail. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote newsletter copy and presentation materials for special projects. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 01/2012 to 05/2012 Intern Company Name － City , State Identified customer needs through market research and analysis. Tracked communication regarding clients using print and electronic media. Education Bachelorof Science : Public Relations University of Texas at Austin Public Relations Bachelor of Journalism : Broadcast University of Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research and analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets

PUBLIC-RELATIONS

FLORAL DESIGNER Summary I am a retail floral designer who is energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I have been in floral sales for 13 years and in other avenues of retail sales for over 20 years. I am a driven and results-focused professional seeking a position in a company in which I can share my talents. Experience 10/2014 to 01/2015 Company Name City , State Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern. Cheerfully assisted staff to have a productive and festive holiday season. Resolve customer complaints regarding sales and service. Greet customers and ascertain what each customer wants or needs. Attended sales seminar to learn techniques for increasing sales for each order.Suggestive selling. Floral Designer 01/2006 to 09/2014 Company Name City , State Open store in morning. Filing sales receipts, taking phone orders, collecting orders from Teleflora Dove system. Confer with clients and giving quality customer service regarding price and type of floral arrangement or gourmet fruit basket desired and the date, time, and place of delivery. Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials. Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment. Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items. Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Attend floral symposiums to learn the latest floral trends for weddings and everyday design. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Floral Designer 07/2002 to 11/2005 Company Name City , State Worked in a dedicated team of six floral designers being able to multi task between selling, designing and answering the phone. Created floral designs for hospital functions and organized delivery for on time arrival for the event. Monitor customer preferences to determine focus of sales efforts. Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor. Motivated staff to be positive and to give exceptional customer service in a hospital environment. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Education Associates Degree : Retail May 1979 CAPE COD COMMUNITY COLLEGE City , State Retail CC Community College / Travel and Tourism Certificate 1999 Cass Floral School / Floral Design Certificate 2000 Skills advertising, cash register, Resolve customer complaints, client, clients, customer service, delivery, designing, Filing, financial, focus, inventory, materials, office, 2000, quality, receiving, retail, selling, sales, tables, telephones, phone, type

DESIGNER

SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional and expert in the aerospace  industry. Dynamic communicator who consistently exceeds goals and company expectations. Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Risk management processes and analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment and  analysis Budgeting and finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. Implemented marketing strategies which resulted in 12% growth of customer base. IT Program Manager , 12/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'.  Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis.  Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills  Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State MBA : Avaition , 2004 Embry Riddle University - State Bachelor of Science : Computer Science , 1984 Southern Adventist University - City , State Computer Science Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma

BUSINESS-DEVELOPMENT

IT MANAGER Highlights Customer and Client Relations Advanced Troubleshooting Techniques Project Management and Tracking Windows Server 2003, 2008 and 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 to Current Company Name － City , State Stabilize and manage infrastructure and applications for corporate and remote facilities Create standard hardware and software lists and purchased based on those lists Create fiscal year budget for IT department Perform thorough IT audit and proposed various changes based on the audit Administer various information technology systems and applications Plan and manage information technology projects Define and plan employee training programs for internal staff Maintain production database applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Reduce system downtime by diagnosing and resolving complex technology related issues Negotiate vendor contracts to ensure the correct product at the lowest cost Streamlined internal communication platform Perform routine vulnerability and risk assessments for company infrastructure Perform regular security audits of internal infrastructure and applications Implemented Voice Over Internet Protocol Phone System for entire organization Manage corporate website and made necessary edits and adjustments Work with various departments to determine technology needs Provide end user support to in-office and remote users. Senior Technical Analyst October 2010 to December 2013 Company Name － City , State Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients Maintain & monitor ticket queue for myself and other technicians Work with technicians to determine correct issue escalation path Administer various information technology systems and applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Maintain consistent communications with client point of contact Own complex client help desk and infrastructure rollouts Develop detailed technical documentation and processes for the clients Work closely with the Director of IT to develop help desk policies and procedures Make technical recommendations to clients based on need and cost Act as account owner for select accounts Formulate monthly help desk budget and manage accordingly Work with team and vendors on technical training needs. Director of Information Technology January 2010 to October 2010 Company Name － City , State Manage corporate network and ensure high system availability. Develop backup and disaster recovery plan Reduce system downtime by diagnosing and resolving complex technology related issues Administer MPLS network between remote locations Coordinate construction and configuration of remote offices Implement corporate infrastructure monitoring program Manage corporate phone and voice mail systems Provide quality support to all personnel Communicate with President/CEO on all technical matters. Director of Information Technology June 2004 to December 2009 Company Name － City , State Manage corporate network and ensure high system availability Maintain disaster recovery methods and backup procedures Administer 68 Local Area Networks Investigate and implement a document management solution Manage internal phone switch voice mail system Oversee IT staff to ensure job expectations are met and train in any deficiencies Implement an incident reporting system that allows tacking of issues and their correction in a timely manner Formulate departmental policy and procedure documents Create annual IT budget and monitor all IT-related expenditures Research and recommend system development priorities Effectively communicate relevant IT-related information to superiors Communicate with all departments to ensure all Information Technology needs are met Write technical documentation for hardware and software installation, end-user support documents and client PC standards Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements Provide end-users with training classes on Microsoft Office products Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each Exceeded job expectations with minimal supervision required. Project Manager June 2000 to December 2003 Company Name － City , State Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital Coordinate with vendors, hospital staff and hospital administration to determine the project timeline Aware of HIPAA guidelines and their implications throughout the project timeline Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs Participate in all aspects of equipment installations Communicate feedback to management regarding the needs of the sites Develop procedures to deploy client PCs with a standard image and security policies Work with help desk team to develop consistent help desk methods and call logging techniques Education Bachelor of Science : CyberSecurity , May 2015 University of Maryland University College － City , State CyberSecurity Computer Information Systems , August 1993 Middle Tennessee State University － City , State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow

INFORMATION-TECHNOLOGY

ENGINEERING SUPERVISOR Summary Entrepreneurial, analytical, and detailed oriented manager who, for over 5 years, both directed, and had hands on experience in, all aspects of accounting functions of a small engineering company. A natural disposition for problem solving and attention to detail that has led to a successful 23 year engineering and accounting career. A proven ability to accept and succeed with new challenges and responsibilities. Currently seeking the next career challenge of continuing the path of accounting management in a small to medium-sized company that needs an involved professional with demonstrated leadership experience. Highlights CPA candidate (passed in 2013) Experienced manager Analytical reasoning Government contracting experience Full-cycle accounting Familiar with multiple accounting packages Comfortable working with teams of management and line employees Accomplishments Built accounting functions, policies, and systems from the ground up of a spin-off/startup firm. Managed accounting and engineering functions of a small, company from inception to sale. Passed CPA exam in the state of Maryland. Experience Engineering Supervisor August 2011 to Current Company Name － City , State Assisted Weatherford accounting team with financial integration and wind down of Aither Engineering, Inc. Supervising company location buyer and troubleshooting issues regarding POs, receiving reports, vendor invoices, and payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment. Managing a team of 4 direct reporting engineers and other indirect engineering staff across multiple, simultaneous projects and sites. Serving as a Project Engineer for Tier I (VP level exposure) multi-year product development project involving engineers from 3 company facilities. Providing both technical and professional oversight and mentoring to less experienced engineers including annual performance and merit reviews. Vice President July 2006 to August 2011 Company Name － City , State Built accounting system using Quickbooks Pro for small engineering spin-off from the ground up, passing two DCAA financial system audits. Supervised staff of 7 engineers plus 1 bookkeeper. Developed accounting policies and procedures for AP processing, AR collections, asset acquisition and disposal, allowed costs, and indirect cost pools. Participated in and oversaw all components of the accounting cycle including preparing journal entries, bank reconciliations, and financial statements. Interfaced with and prepared data for both DCAA and investor led auditors. Managed all federal and state tax filings as well as regulatory and DCAA filings such as annual Incurred Cost Submissions. Reviewed company billings for both commercial and government customers. Submitted government vouchers through Wide Area Work Flow system. Prepared annual operating budgets and proposal budgets and monitored budgets for variances. Maintained cash flow projections for company President and was responsible for Treasury functions. Responsible for company HR functions except for company retirement plan. Contributed to engineering projects and programs involving fiber optic based sensors, semi-active dampers, on blade rotorcraft control, and other technologies. Assistant Program Manager July 1995 to July 2006 Company Name － City , State Resuscitated, validated, and and took ownership of a critical, company-constructed simulation tool needed in short order for customer driven analysis. Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes. Developed ballistic missile warhead reentry simulation tool which allowed company to gain new work with key customer. Wrote technical business proposals and provided engineering assistance on Small Businesses Innovative Research projects, helping grow projects into a self-sustaining business group within the company. Held top secret clearance. Project Engineer January 1992 to July 1995 Company Name － City , State Responsibilities grew from co-op student to lead project engineer for a small engineering company focused on developing sensing and actuator technologies for Defense and commercial applications. Represented company on a multi-company technical team working on a two year Defense Advanced Research Projects Agency (DARPA) competitive contract. Contributed to various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling and simulation of pneumatic systems, 6-degree of freedom (DOF) missile simulations, missile control systems, and medical sensors. Held secret clearance. Education Master of Science : Accounting and Finance , 2012 University of Maryland, University College － City , State M. Eng : Aerospace Engineering , 2001 University of Maryland － City , State Bachelor of Science : Aerospace Engineering University of Maryland － City , State Affiliations American Institute of Certified Public Accountants (AICPA) Skills Proactive, self-motivated, team player well versed in AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, and financial statements. Experienced with many accounting, technical, and office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word.

ENGINEERING

737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality. Skills Project planning and development Strategic planning Lean manufacturing and design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 to Current Company Name – City , State Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes. Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings. Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S. Industrial Engineer / Project Manager 09/2008 to 12/2009 Company Name – City , State responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation. Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India. Developed/Provided status and metrics to divisional and program executives. Shared responsibility with Fabrication Estimating to develop cost estimates for division and program. Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables. Integrated with SMA/SDT to develop producible test plans. As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program. Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW. Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders. Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies. Sole Industrial Engineer responsible for technology transfer to production in India. Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements. Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness. Analyzed data to define tooling compensation factors for Production tooling. Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs. Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness. Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications. Industrial Engineer 12/2005 to 09/2008 Company Name – City , State responsible for business strategy and special projects utilizing project/people management skills. Created an integrated system for large package capacity/forecast planning for Boeing's tooling business. Independently developed and implemented a dynamic Daily Management and Load Chart System. Developed hands on scheduling tools for production management. Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices. Lean focal for ATS. AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance. Developed IE applications for new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 to 01/2014 Company Name – City , State Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes. Industrial Engineer / Project Manager 12/2009 to 07/2010 Company Name – City , State December 4th, 2009 - July 30th, 2010. Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project. Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices. Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning. Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina. Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital. Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos. Education MBA : Business Administration 2008 Seattle University - City , State Bachelors of Science : Industrial Engineering 6 2014 University of Washington - Industrial Engineering Project Management Certification - Stevens Institute - Accomplishments Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops

ENGINEERING

CONSULTANT Summary Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Budgeting and forecasting Employee relations Compensation administration Affirmative Action compliance OSHA inspections Employment law knowledge Process improvement Risk management Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience 01/2015 to Current Consultant Company Name － City , State Reviews federal and state laws to confirm and enforce company compliance. Wrote ISO 9000-level HR instructions for employee in and out processing. Works with senior-level management to create fair and consistent HR policies and procedures. Manages all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Career Development Program Director, Community Outreach Volunteer Works closely with members in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies. Identifies and connects clients to potential jobs, schools, military or other training programs for participants. Performs mock interviewing, professional online image consulting and general business competency training. 10/2013 to 12/2014 Compensation and Benefits Specialist Company Name － City , State Designed, and introduced the organization's first formal workplace accommodation process and procedure. Implemented the organization's first results- based wellness incentive campaign-produced over 35% ROI within first year, reduction in absentees, turnover and overall health of the employee population. Responsible for $3.5 million departmental budget with multiple vendor relationships leading employee resources groups of up to 15 staff members. Re-engineered multi -faceted HR communication channels and strategy including: web- based solutions; total rewards statements, and on-line enrollment. Incorporated diversity focus in benefits programs and policies. Created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs. Developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost. Consolidated several medical plans resulting in improved benefit levels, reporting, satisfaction, and a 10.3% reduction in annual expenses. 07/2010 to 10/2013 Commercial Relationship Manager Company Name － City , State Responsible for retention, in-group growth, and the sale of new products and services into existing accounts. Researched departmental systems to improve business process improvement resulting in $300k yearly saving. Led team in overall sales efforts including small business calls, outbound sales, hosts' sales events and other networking seminars. Created team -building activities to strengthen and enhance interpersonal communication. Utilized multiple learning methods and technologies to deliver client training sessions, including in person classroom, virtual classroom, self-study, and phone/conferencing. 07/2006 to 10/2008 Benefits Specialist Company Name － City , State Counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi- state and federal laws, COBRA, FMLA, HIPPA, ADA, etc. Liaison between the policyholder and The Standard. Responded to claim and coverage inquires, including verifying appropriate premium administration. Developed effective relationships with Human Resources, benefits and payroll staff throughout the policyholder's business units to ensure a positive customer experience for the employer and employee. Participated in the development of the employee module for HR Intranet, which allowed employees to access HR policies and be informed regarding important benefit and policy changes. Utilized project management skills for implementing on-line employment application and benefits enrollment, and a paperless/scanning filing system. Education Master of Arts : Human Resource Development Webster University － City , State Human Resource Development Bachelor of Arts : Mass Communication Xavier University － City , State Mass Communication 2017 MBA : Finance University of Missouri Columbia － City , State Affiliations Certified Facilitator-Look Good Feel Better-American Cancer Society SHRM-KC Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015 Publicity-Earned National Award for online, and print content of chapter community service events. Board of Trustee-St. Paul's Episcopal Day School-Current Skills ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management

CONSULTANT

CONSULTANT Summary Versatile Management Professional trained in Insurance, Healthcare, Project Management, and Operational Leadership who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of risk management and business administration and an unsurpassed work ethic. Highlights B2B sales and service Process improvement strategies Contract review & management Healthcare & Long-term care product expertise In-depth knowledge of markets and relationships t Claims file management processes Medical terminology and coding knowledge Insurance fraud expertise Mergers and acquisitions knowledge Lean, Agile, Six Sigma, and Project Management (PMP) Coursework Project development and life cycle management Business management methodology & procedure development Business and requirements analysis and workflow planning with quality assurance Regulatory compliance; SOX and financial audits; HIPPA; Fair Credit Act experience Experience Company Name City , State 07/2014 to 08/2015 Developed and managed annual budget in excess of $6 million while actively seeking ways to eliminate or reduce expenses while exceeding revenue expectations. Drafted action plans and led meetings with department executives to review project status and proposed changes of initiatives. Monitored costs, timescales and resources used to achieve reserve accuracy and claims closure projects as well as staffing management and retention projects running simultaneously. Minimized staff turnover through appropriate selection, orientation, mentoring, training, staff education, communication, appreciation, and development. Delivered proactive account management by understanding client goals and objectives; implemented strategic relationship management processes; developed and maintained client specific business plans; broadened relationships; managed fiduciary duties; identified opportunities to increase assets and services. Fully responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties. Used various metric driven tools to evaluate performance and identify problem areas in advance of them becoming service issues. Detailed knowledge of State and Federal Insurance laws; HIPPA; Privacy Act; OSHA; Operations regulations; Affordable Health Care Act; ICD-10 changes; security management; and more. Oversaw compliance and best practice reporting while demonstrating a thorough understanding of corporate policies and procedures. Communicated with clients, carriers and brokers in a professional, positive and proactive manner. Provided exceptional analytical and problem solving skills to all areas of business operations and management. Ensured consistent execution of client service instructions and performance guarantees. Provided the skill set and oversight to actively review work of others via file reviews; identified and acted on needed coaching opportunities and positioned subordinates for successful development leading to advancement within the organization. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Company Name City , State Consultant 09/2011 to 07/2014 Translated observational data from contextual investigations, interviews and natural observations into user needs and functional requirements. Wrote unique text for Retail and Service websites, including general and branded content. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Developed creative ideas and concepts in partnership with the art director. Updated company website content including contact information, articles and services. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Company Name City , State Director of Operations 02/1999 to 10/2013 Initiated programs that standardized employee training and led to increase in customer satisfaction by over 16%. Regulatory management and compliance; HIPPA, Fair Credit Act, Privacy Act, State and Federal regulatory control for medical and financial services - maintained up to date understanding of laws and regulations and oversaw staff in documentation and management of procedures and processes. Provided Insurance and Risk Management services to individuals, businesses, and non-profit entities/governments as well as loss control and safety/prevention guidance. Served as Consultant and Professional Expert to Clients for Medicare Part D; Med Supps; Affordable Care Act; Advantage Plans as well as various other life, health, and annuity plans. Managed agency budgets and accounts including payable/receivable, invoicing, P&L, and account reconciliations and all accounting functions within the agency. Managed book roll transfers of business as well as managing the merger and acquisitions of new books of business and agencies and led the process of merger of data, systems, and staff. Complied with all contractual, governmental, and insurance law requirements as well as profitability management in regards to loss ratios and agency contingency awards. Designed and implemented streamlined workflow processes and employee manuals for more efficient performance and customer service; led training seminars for all operations. Maintained client relationships of the property & casualty and life and health book of business. Underwriting authority with full underwriting responsibilities for property and casualty business. Pre-evaluated new business, negotiated rates and coverages, reviewed existing book for profitability, implementing preventative actions on accounts with questionable history. Worked with company personnel to provide required data for reinsurance on larger commercial and agribusiness accounts and on negotiation of rates/amendments to policy language to meet client needs. Evaluated client insurance needs, reviewed policy forms and ISO language as well as significant work in Professional Liability markets and translating the company specific language and negotiating changes for specific needs. Responsible for the overall technological direction of the business, which included managing information technology and computer systems. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Identified customer needs through market research and analysis. Designed web and other content, including monthly newsletters and promotional calendars. Cultivated positive relationships with the community through public relations campaigns. Developed and implemented interesting and interactive learning mediums to increase understanding of course materials both in health insurance and commercial lines. Education Certification : Project Management (PMP) & Six Sigma Black Belt (In Process) License : CA Workers Compensation Claims Adjuster Certification : WCCA, WCCP, AIC, AIC-M Coursework GPA: Six Sigma Diploma : Project Management Diploma : Quality Management and Regulatory Compliance/Auditing Designation/Certification : Certified Insurance Counselor (CIC) License : Property and Casualty & Life/Health/Annuities Insurance Agent State Bachelors Program : Insurance and Risk Management Indiana State University Focus In: Political Science and Criminology Skills account management, account reconciliations, accounting, acquisitions, Agile, art director, agency, B2B, book, budgets, budget, Business management, business operations, business plans, coaching, CA, Consultant, content, Contract review, Counselor, Credit, client, Clients, customer satisfaction, customer service, direction, documentation, employee training, file management, financial, financial audits, forms, functional, ICD-10, information technology, Insurance, invoicing, ISO, law, Regulatory compliance, Long-term care, managing, market research and analysis, materials, Medical terminology, meetings, mentoring, Mergers and acquisitions, natural, negotiating, negotiation, newsletters, personnel, policies, problem solving skills, processes, Process improvement, profit, coding, Progress, Project development, Project Management, public relations, quality, quality assurance, relationship management, reporting, requirements analysis, Retail, Risk Management, safety, sales, San, seminars, Six Sigma, staffing, strategic, translating, Underwriting, unique, websites, website content, workflow, written, articles

CONSULTANT

ENGINEERING AND QUALITY TECHNICIAN Career Overview A highly experienced skilled graduate with Analytics degree with a very good experience in SAS, Web scraping, SQL, Predictive modelling and data visualization. Excellent ability in identifying data requirements for analysis, data cleaning, munging and model building; Ensures the organization uses it effectively to reach profit and growth objectives. Comfortable with data handling, modeling, and coding, and have an appreciation of what makes sense from a business standpoint. More than six years of experience working as a researcher, data analyst, and environmental science and Technology Instructor. Experience in SQL, data warehousing, maintaining, securing and stabilizing data layers and testing to identify data and product defects introduced in the system. Customer segmentation, product positioning and mapping and conjoint analysis Modelling: Design and implement statistical / predictive models and cutting edge algorithms utilizing diverse sources of data to predict Diversified experience with Engineering, Manufacturing, Retailing, Higher Education and IT /Data related companies Fascinated by learning cutting edge technologies, such as; Data Mining and Machine Learning Handled a team of 4 during my 3 years of Tech experience and managed more than 200 students and effectively evaluated the performance of each student and utilize assessment methods to judge overall progress during my teaching experience. Qualifications Ability to identify uncovered information from hidden data and convert to a story and communicate effectively through visualization Modelling using R, SAS, Python using Pandas Web scraping using Beautiful soup in Python Databases like Oracle and Microsoft SQL Experience in ASP.NET 4.5, C#, and HTML, Statistical software like JMP, SPSS, GIS Visualization software like Tableau, ggplot (R) Experience in database design for data warehousing environments. Modelling using Random Forests, Decision Trees, Boosted Trees, etc. Modelling using shrinkage methods, including Ridge, LASSO and Elastic Net regression models. Dimension Reduction using PCA Outlier analysis, Linear Regression, Clustering techniques, logistic regression Work Experience 01/2013 to 01/2016 Engineering and Quality Technician Company Name － City , State Planned, performed and conducted semiconductor production process development and engineering designs as well as managed small projects and prepared statements and monitored project schedules. Identified product defects introduced in data warehouse by performing quality tests using SQL and JMP. Co-ordinated with scientists, engineers, manager, analysts to understand the impacts due to defects and provided valuable information for product shipping and customer satisfaction. Managed multiple tasks and accomplished goals efficiently and per schedule with a strong work performance to meet the goals of the department. Monitored and adjusted semiconductor production process or/and equipment for improving quality and productivity and achieved a 10% higher performance rate for the fiscal year of 2014. Provided technical support in developing, building and testing prototypes, new products, processes and procedures and provided training and advice to other Engineering technicians. Applied database management and data analysis methods which helped enhancing production efficiency and reduced costs for the department by 5% in every quarter. 01/2007 to 01/2012 Company Name Lecturer in Environmental Science and Technology Effectively engaged in course curriculum development, taught courses and engaged in research projects and community services on the areas of Statistics, GIS and natural resource management. Developed course material that support the goal of the course including design of curriculum and schedule of instructions, provided student with guidance in regards to their grades and progress in the course work and elected as best instructor of the College in 2008. Established a GIS laboratory facility with other staff members, provided technical support for environmental remediation projects and for legal actions. Used SQL and SPSS for managing student database and for analysis of data. 01/2004 to 01/2006 Company Name Assistant Lecturer in Natural resource management Assisted in teaching, researching and developing methods which helps in improving both the university and students' performance. Highly engaged in curricular and extra-curricular activities and community services. Established and coordinated nature and environmental protection club in the university. Developed teaching methodologies and techniques that added to the knowledge base and understanding of resource management by preparing teaching materials, handouts and laboratory manuals. Engaged in major research projects of resources management which was undertaken in collaboration with Universities, NGOs, and engineering consulting companies. Served as lead of the college's audiovisual center and arranged workshops, meetings and documented academic resources. Education and Training May 2017 Master of Science : Analytics University of New Hampshire USA Analytics 4.0/4.0 Currently working on a project on mapping and clustering of student success using clustering, data mining and machine learning predictive modeling techniques for Granite State College (GSC). The objective of this project is identifying factors which will help students become successful in their academic achievements and finding ways to improve students' retention rates. *Working on UNH hockey team project with a team of 6 people for predicting players' performance. *Undertaken a summer project on "Mapping and clustering of Chicago and Seattle city Crime" and we could successfully classify categories with a 90% accuracy. Yitayew, Anteneh, Workineh GRADUATE STUDENT IN － City , State April 2010 Master of Science : Environmental Science and Technology UNESCO-IHE － City The Netherlands Environmental Science and Technology July 2004 Bachelor of Science : Resource Management Debub University Ethiopia Resource Management Skills ASP.NET 4.5, academic, Clustering, consulting, curriculum development, customer satisfaction, data analysis, data mining, data warehouse, Databases, database, database design, database management, data warehousing, environmental protection, Environmental Science, GIS, HTML, instructor, Lecturer, legal, machine learning, managing, materials, meetings, C#, Microsoft SQL, modeling, Natural, Oracle, process development and engineering, processes, progress, Python, quality, researching, research, SAS, shipping, SPSS, SQL, Statistics, Tableau, teaching, technical support, workshops

ENGINEERING

LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience 09/2014 to 10/2015 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy. 03/2014 to 09/2014 Account Executive Sales Agent/FedEx Account Company Name － City , State Responsibilities included maintaining and deepening existing customer relations. Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers. Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation. Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement. 09/2013 to 03/2014 Licensed United Healthcare Insurance Sales Agent Company Name － City , State Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products. MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs. Assists with outbound campaigns to ensure customer satisfaction. Demonstrates prospecting skills, meets or exceeds sales goals. Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy. 04/2013 to 09/2013 Customer Service Agent Company Name － City , State Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance. Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems. Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations. 11/2008 to 09/2012 Online Customer Service & Sales Agent/ Web/Ivr PSR II Company Name － City , State Received more than 100+ inbound calls daily assisting personal and business customers with comprehensive website navigation, troubleshooting and account maintenance; establishing online accounts, password resets & creating user id's; clearing cookies/cache and temporary internet files. Assisted customers with merchants and online bill pay issues and problems of reconciling accounts using, Quicken and QuickBooks software, utilized multiple screens and programs daily. Educated and referred all product/ services types; loans; insurance; saving's; checking's; opened and closed accounts; issued new and replacement atm/debit cards; ordered checks; issued refunds and credits; processed cash advances. Interacted with challenging customer issues with other departments, via web chat and email, resulting in first contact resolutions and exceptional customer service. Consistently stayed up to date with company policies, guidelines and bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) & (CRA). 07/2006 to 08/2008 Customer Service Task Specialist Company Name － City , State Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles. Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts. amp; manager to enhance customer service. Education and Training Business Administration DeVry University Charlotte NC Business Administration 2013 Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate. Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate Goodwill Career Development Center － City , State 2001 Computer Office Information Systems Certificate Central Piedmont Community College － City , State 2001 High School Equivalency Diploma Central Piedmont Community College － City , State 3.75 Skill Sets Trouble Shooting, programming, aproach, banking, atm, lock box,  benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes,  Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML

HEALTHCARE

SALES COORDINATOR Summary Current MS of Data Analytics graduate student with exposure to data analysis and modeling skills. Seeking evolutionary role in analytics that will allow to adapt and change to company and problem solving needs. Skills Excellent quantitative skills Advanced MS Office Suite knowledge Strong knowledge of R, Excel Advanced Excel modeling Excellent research skills Business systems analysis Knowledge of statistical analysis and Superb communication skills Algorithm development Business Domain, Statistics and Interpretation, Mining, predictive analysis, and coding Visualization and exploration, Data Analyst, RStudio, Tableau, Data Collection, Machine Learning, C++  Report Generation Education and Training Master of Science , Data Analytics 2018 University of Houston － City , State Data Analytics BBA , Finance 2005 University of Houston － City , State Finance Finance Experience Sales Coordinator Jul 2016 to May 2017 Company Name － City , State Heavy cold calling to new and existing oil and gas, energy, and aerospace clientele to increase revenue and market penetration Managed a portfolio of 250 accounts that generated 36% of increased proposals in 4 months. Conducted business to business telephone sales. Researched sales and contact information for prospects and created reports for business development managers Inside Sales Representative Aug 2015 to Feb 2016 Company Name － City , State Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Wrote sales contracts for orders obtained and submitted orders for processing. Achieved 170% of first 90 day quota, earning 2nd highest rookie quarter in 21 year company history. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Emphasized product features based on analysis of customers' needs. Inside Sales Representative Sep 2014 to May 2015 Company Name － City , State Developed competitive comparison tables of steel grating pricing, fees, ratings, category and product performance to use for account sales calls. Created sales contacts with on- and off-premise accounts. Built client relationships by acting as the liaison between the drafting and sales teams. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Recruiter Feb 2007 to Oct 2014 Company Name － City , State Developed creative recruiting strategies that met small to mid-sized broker dealer staffing needs. Managed all aspects of advisor transition cycle, from initial set to on boarding. Served as link between broker dealer and advisor by handling questions, interpreting contracts, and resolving transition issues. Memberships/Scholarly Societies University of Houston- Downtown Analytics Society. Skills Business systems analysis, C++, cold calling, communication skills, competitive, contracts, credit, clientele, client, clients, Data Analyst, Data Collection, database, drafting, features, Finance, financial, financial statements, Interpretation, Machine Learning, market, Excel, Money, MS Office Suite, modeling, oil, outside sales, pricing, Coding, proposals, recruiting, research, sales, staffing, statistical analysis, Statistics, Tableau, tables, telephone, underwriter

SALES

SENIOR ACCOUNT EXECUTIVE Experience 10/2011 to Current Senior Account Executive Company Name － City , State 10/2011 to Current Senior Account Executive Company Name － City , State Serve as day-to-day contact for senior level Microsoft clients (e.g. collaborate, strategize and counsel on approach to business problem and/or storytelling goals) Oversee strategic storytelling efforts in major metropolitan markets that aim to grow consumer perceptions of Microsoft and its positive impact on a community (e.g. markets include New York, San Francisco, Seattle, Boston, Los Angeles etc.) Integrate with internal and external stakeholders on messaging, narrative development and communications plans support a holistic storytelling approach (e.g. PR, social, product, marketing, stakeholders etc.). Maintain lasting relationships with top-tier influencers across a variety of tech and consumer sectors on behalf of clients like Microsoft, Volvo and Safeway. Manage junior level team members, offer career coaching and mentorship Managed and grew Microsoft Office brand ambassador program (e.g. which worked to drive brand awareness, credibility and shift consumer perceptions through notable consumer lifestyle bloggers and influencers via online and social campaigns Drove strategic campaign development and execution for Microsoft Office events and key seasonal moments (e.g. holiday, back to school, etc.). 10/2009 to 10/2011 Public Relations Associate Company Name － City , State Provided public and media relations/public affairs support for Walmart stores in Oregon (e.g., market research, public outreach, public sentiment monitoring, political analysis, building and maintaining relationship with statewide nonprofits and other stakeholders). Managed media relations and executed ongoing awareness campaign for an alternative youth education program (Oregon National Guard Youth Challenge Program). Managed healthcare association, Oregon Society of Physician Assistants (e.g., membership recruitment, conference planning and execution). 01/2008 to 10/2009 Assistant Manager Company Name － City , State Managed team of up to 10 sales associates (e.g., scheduling, sales coaching and retail operations). Ensured that associates are successfully marketing the Fossil brand. Coached associates on sales floor; trained new associates on company values and sales expectations. 01/2007 to 12/2007 Assistant Manager Company Name － City , State Promoted to people manager; managed team of 80-plus employees; sought and recruited brand reps (e.g., conducted interviews, hired and led new employee orientations). Worked as visual manager (e.g., supervised visual and marketing layouts and brand presentation). Education June 2006 B.A University of Oregon － City , State from the School of Journalism and Communications Skills approach, coaching, clients, Journalism, market research, marketing, media relations, messaging, Microsoft Office, PR, recruitment, retail, sales, San, scheduling, strategic

PUBLIC-RELATIONS

GENERAL ACCOUNTANT Career Focus To obtain a position which will allow me to utilize skills I have acquired through my education and work experiences while continuing to expand my knowledge. Energetic and motivated student dedicated to providing top-quality patient care. I have ten years of administrative support service with five years of that being in a senior position. I work proficiently in a team environment and demonstrate excellent interpersonal skills. I am detailed and multi-task oriented and believe that I can efficiently accomplish any task placed before me. Licenses Basic Life Support (BLS) Certification 2013-Present Skill Highlights Skilled in conducting physical assessment Post-operative care BLS certified Committed to pediatric nursing Type 72 WPM Computer skills: MS Word/Excel/PowerPoint/Outlook, RIS, Health Connect, Symposium, Mainframe, Abraxas, SAP Professional Experience General Accountant April 2010 to April 2011 Company Name － City , State Responsibilities: Maintain general ledgers, bookkeeping, generate reports from Dun and Bradstreet, establish credit limits for new customers, balance books for end of month closing. Medical Biller/Collector December 2009 to April 2010 Company Name － City , State Responsibilities: Post charges/payments, Maintained patient charts and confidential files, transcription, prepare progress reports for workers compensation cases, process liens for liability cases, manage M.D.'s calendars, prepare subpoenas, answer high-volume phones, front desk check-in and scheduling. Lead of Clerical Services August 2000 to December 2009 Company Name － City , State Responsibilities: Provide administrative support for senior management, present education/training to all new clerical staff, including cross-training for multiple service areas, Maintained patient charts and confidential files., prepare statistical reports for senior management, transcribe diagnostic reports, prepare weekly staffing assignments, coordinate calendars and meetings, involvement in interviewing new-hires, organize general staff meetings to provide information to all levels of workforce, in addition to minute taking, prepare special handling reports, provide performance evaluations for all clerical staff, and prepare invoices from outside facilities. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Education and Training Bachelor of Science : Nursing , 2016 California State University, Northridge － City , State , USA Attendance: 2014-Current 3.56 GPA Associate of Science : Nursing , 2015 College of the Canyons － City , State , USA GPA: GPA: 3.77 Registered Nursing Attendance: July, 2008-Current GPA: 3.68 Functional Experience Completed 320 hours of clinical work Recorded patients' medical history, vital statistics and test results in medical records. Monitored post-op vitals, fluids, reviewed post-op orders and orient patients to unit. Assisted patients with healing and recovery after surgery. Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources. Provided necessary health education training for patients. Provided behavioral/emotional support and supervision for those with dementia, Alzheimer's, schizophrenia and suicidal ideation. Assisted patients with multiple chronic diagnoses including COPD and asthma.Evaluated patient care needs, prioritized treatment and maintained patient flow. Tested glucose and administered injections. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration. Assisted patients with bathing, dressing, daily hygiene care and grooming. Patient Advocacy Explained treatment procedures, medication risks, special diets and physician instructions to patients. Skills Healthcare:   Sound, ethical and independent decision-making ability consistent with medical protocols, Patient advocacy, Post-operative care, Medical-Surgical experience, Mental Health experience, Operating room experience, patient education, Glucose monitoring, Strong assessment skills People skills : Great bedside manner, Enthusiastic people person, Advanced problem-solving, Great organizational skills Clerical: Administrative support, Balance, Bookkeeping, Clerical, Closing, credit, Customer Service, Dun, Senior management, Imaging, Mainframe, Medical Billing, Medical Transcription, Minute taking, Excel, Outlook, PowerPoint, 2000, MS Word, Nursing, progress, RIS, SAP, Scheduling, Staffing, Supervisor, Symposium, Phones, Transcription, Type 72wpm

ACCOUNTANT

THEATER ARTS TEACHER & PROGRAM DIRECTOR Summary Passionate and dedicated Theater Arts Teacher with expertise in secondary curriculum development, classroom management, relationship building, continued professional development and management of a successful Theater Arts program for over six years. Highlights Valid and Current Teaching Certification in Texas Strong communication skills Talented public speaker Talented mediator Self-motivated Results-oriented Accomplishments Dallas Theater Center & Project Discovery Partner & Grant Recipient Local School Council Committee Member Freshman Class Sponsor High School U.I.L. One Act Play Director Middle School U.I.L. One Act Play Director U.I.L. Theatrical Design Sponsor and Coach U.I.L. Young Film Makers Sponsor U.I.L. Prose and Poetry Judge U.I.L. Young Film Makers Judge Texas Educational Theatre Association Member Teacher of the Month Partner with Student Council activities Emergency Relocation Team Member Drama Club Sponsor Musical Theater Productions Booster Club Member Junior Class Prom Sponsor Experience Theater Arts Teacher & Program Director August 2008 to Current Company Name － City , State Theater Arts 1-4, Technical Theater and Theater Arts Production to grades 9-12. U.I.L.One Act Play Director U.I.L. Film Festival Contest Sponsor & Judge Direct Fall Play Production or Musical Maintain professional and student memberships, auditions, travel and workshops Drama Club Sponsor Maintain Drama Club Activity Funds and club activities Account Management Supervisor to Theater Arts Co-Sponsor Continue Professional Developmental Courses Administrate Eustace High School Facebook and EHS Theater Arts Twitter pages Draft and publish Eustace ISD "The Yard" for Theater Arts Secondary English III & TAAS Language Arts Teacher July 2000 to August 2002 Company Name － City , State Secondary English & Literature; TAAS Language Arts 9th-11th Preparatory and Remediation TAAS Language Arts Tutoring TAAS Testing Administrator Set and communicated ground rules for the classroom based on respect and personal responsibility. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Established positive relationships with students, parents, colleagues and administrators. Coached students and reviewed test material in preparation for Texas state-wide standardized tests. Integrated technology into the curriculum to develop students' word processing and research skills. Secondary English III & Theater Arts I Teacher June 1998 to July 2000 Company Name － City , State English III and Beginning Theater Arts Teacher for grades 9-12. CO-Sponsored Thespians Children's Show Production Director English Department textbook adoption . Secondary Student Teacher January 1998 to April 1998 Company Name － City , State Secondary Student Teacher for Theater Arts I and English.III Classroom management Co-director of class plays Assisted with UIL one act play competition Acting and Creative Dramatics Theater Teacher October 1997 to January 1998 Company Name － City , State Teaching Artist: Acting III and Musical Theater. Implemented lesson plans in creative dramatic projects, singing, dancing, and voice. Conducted activities, instructed small groups, and provided whole class instruction. Leader of all group performances and exercises. Acting Teacher June 1997 to August 1997 Company Name － City , State Elementary Creative Dramatics teaching artist for Children's Courtyard Daycare Centers. Children's Summer Plays Whole class instruction and lead all group performances and exercises. Secondary Teaching Residency January 1997 to May 1997 Company Name － City , State Mentor for Speech and English students Instruction of small groups, whole class instruction General Grading Rubrics and Assessment Secondary Teaching Internship January 1997 to May 1997 Company Name － City , State One on one instruction, instructing small groups, and providing whole class instruction. Education Bachelor of Arts in Theater Arts : Theater Arts , 1998 University of Texas at Arlington － City , State , US GPA: GPA: 3.74 Theater Arts GPA: 3.74 Associate of Arts : Liberal Arts , 1995 Tarrant County Community College － City , State , US GPA 3.83 Phi Theta Kappa Member, P HI TAU Chapter Honor Graduate : Liberal Arts Mabank High School － City , State , US National Honor Society - Top 15 Student Council Officer and Member Drill Team Dance Team Key Club Member Key Speaker and President of Business Office Professionals French Club Latin Club Orvil Pirtle Memorial Scholarship Rotary Club of Athens, Texas TVCC Social Sciences Scholarship Work Study Program: Social Sciences Division Department Chairman Skills Team Building Program Development Management Goal Setting and Implementation

ARTS

CONSULTANT Professional Summary High-achieving management professional and effective consultant possessing excellent communication, organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. High-achieving management professional and effective consultant with excellent communication, organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis. Skills Strategy & Operations Process Optimization Digital Transformation Cross Functional Team Management Project/Product Management Agile/Lean Methodologies Work History Consultant Company Name - City , State 06/2015 - Current American Global Computer Security Software Fortune 500 Company Managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience, support scalability, growth and enhance digital presence for client's business - post acquisition Led cross-functional global teams consisting of technical, business and functional representatives and achieved key milestones on time with quality deliverables Prioritized, escalated and resolved issues with internal and external stakeholders Directly managed 3rd party vendor and offshore teams. Client: American Consumer Food Products and Services Company Provided recommendations around User Centered Design and ADA compliance for E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing to provide recommendations around usability and functional design Generated process flow diagrams for knowledge transfer during project closure phase. Eminence and Firm Development Contributions Extensive experience working with senior management and stakeholders to develop client proposals and RFP's Worked with partners to enhance Deloitte Digital's new market offering and business development efforts. Product Strategy Intern Company Name - City 09/2015 - 12/2015 Led a practicum team at Carnegie Mellon University to understand IBM Bluemix (PaaS), cloud based solution and use business frameworks to perform market, competitor and customer journey analysis Liaised with cross functional teams to assess opportunities in marketplace, determine synergies and align business unit goals with corporate strategy Worked with senior management and stakeholders to develop strategy for to enhance awareness, increase conversion and explore new market opportunities to scale the client's user base. Assistant Operations Manager Company Name - City 07/2012 - 10/2013 Business Strategy & Vendor Management: Automation of Hub, typical model and replication Reported to Chief Operating Officer to recommend company wide automation strategies and vendor selection Conducted gap analysis, market research, competitor and financial analysis to propose short, mid and long term strategies to the Executive team. Project Management: RFID Project Member of the core project management team responsible for coordinated of cross-functional teams to achieve project milestones Focused on process improvement and optimization to enhance team productivity Defined the Key Performance Indicator's to evaluate vendors. Academic Projects Company Name 08/2014 - 12/2015 Software Product Strategy: Conceptualized and launched Online E-commerce store, developed Product Strategy and Roadmap, and produced Engineering, Financial and Marketing plan Commercialization of IP: Developed Go-to- Market Strategy, Product Roadmap and proposed Business Model to launch CMU's Automatic Speech Recognition Technology and presented to Sand Hill Angel Investors Software Requirement and Interaction Design: Designed a working prototype for the first responders using the human centered user design approach Human Computer interaction: Designed an Apple watch prototype for Porsche customers by accessing contextual interviews, creating personas, generating scenarios and story boards Survivable Social Network on Chip: Performed Object Oriented Analysis and Design along with the estimation, planning, development, measurement and tracking of the software project using the hybrid development approach. Education Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University Selected by Chief Operating Officer to consult on automation strategies for the product offerings [ Master of Science : Software Management Carnegie Mellon University - 2014 Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University, GPA:3.8 MBA : International Business Institute of Technology & Management - 2012 Distinction - First Class, GPA: 4.0 MBA : International Business International Business Institute of Technology and Management India GPA: 4.0 Skills .NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis and Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor Management, Visio, websites Business skills: Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management Tools: Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio Methodologies: Agile, Kanban, Lean, Human Centered design, Design Thinking

CONSULTANT

CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service. Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name － City , State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name － City , State Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name － City , State Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy. Educational Background Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking

ADVOCATE

STUDENT ATTORNEY - CRIMINAL DEFENSE Summary Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success.  Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal and communication skills  Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional and personable Accomplishments Earned opportunity to apply for an internship with a Professor who is a sitting U.S. District Magistrate Judge due to receiving one of the highest grades in his Advanced Legal Writing class. Recommended to apply for a law clerk position with the Court of Criminal Appeals.  Awarded highest file quality score for the region as a first year team leader. Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region. Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates. Experience Student Attorney - Criminal Defense Aug 2015 to May 2016 Company Name － City , State Offered extensive case status explanations to each client. Advised clients of their rights. Explained the legal process to each client and answered questions to help ease concerns. Conducted legal research and facts investigation for case litigation. Drafted necessary motions relevant to each case. Interviewed witnesses/Crime scene reconstruction Worked on a high profile writ for habeas corpus Negotiated plea deals with prosecutor Claims Specialist Lead Jan 2008 to Jul 2015 Company Name － City , State Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution. Attended, negotiated and resolved close to 100 features in mediation. Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds. Mentored new members of the claim staff. Entrusted with $75,000 in settlement authority. Team Leader Aug 2004 to Jan 2006 Company Name － City , State Responsible for overseeing daily administration of claims work flow for my assigned team. Supervised, coached, and developed team to ensure quality outcomes and superior customer service. Monitored claims to ensure file quality is compliant with established standards. Maintained accountability for team performance. Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance. Claims Trainee Oct 2002 to Aug 2004 Company Name Mastered basic claims handling in a high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential. Education J.D. , Law 2016 St. Mary's University － City , State Coursework in Criminal Justice  Legal License Pending November 2016 Bachelor of Arts , English Literature 2000 Texas A&M University - College － City , State , USA English Literature Training Risk Management and Insurance coursework Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures) Texas and other state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal and communication,  Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs,  Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy

AUTOMOBILE

ASSISTANT TO CFO Professional Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Core Qualifications Computer proficiency Service-minded Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Ability to prioritize Customer service System improvements Strong initiative Resourcefulness Forward-thinking mindset Experience Assistant to CFO 04/2008 to Current Company Name City , State Managed operations in accordance with budget requirements.  Maintained compliance with company and legal requirements.  Oversaw operations for Charter and Dispatch Department. Managed office inventory and placed new supply orders.  Updated employee paperwork and records. Scheduled appointments and maintained master calendar.  Oversaw training and daily performance of three staff.  Wrote professional business correspondence.  Generated financial reports for management review.  Liaised directly with customers to meet needs and maintain satisfaction. Provided support for COO and sales team in managing operation work flow.  Improved communication efficiency as primary liaison between departments, clients and vendors.  Planned travel arrangements for executives and staff.  Organized files, developed spreadsheets, faxed reports and scanneddocuments.  Properly routed agreements, contracts and invoices through the signature process. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Performed additional duties and special projects as assigned by the Chief Pilot. Coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement.  Ensured compliance with all Federal, State, Local and foreign regulations.  Announced flight status updates. Successfully completed NATA Compliance, TSA 12-5 program to further develop professional skills.  Ensured that team member responsibilities were defined and understood.  Monitored ongoing expenses relative to budget projections.  Cultivated strong working relations with other industry executives. Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Updated departmental standard operating procedures and database to accurately reflect the current practices. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Charter Sales Rep and Flight Dispatcher 05/2006 to 02/2008 Company Name City , State Fielded an average of 50 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Updated database with customer and sales information. Evaluated competitors and performed market research. Verified that information in the computer system was up-to-date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Planned travel arrangements for staff. Charter Sales and Flight Dispatcher 03/2000 to 03/2005 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and flight staff. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Managed incoming and outgoing calls. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Improved communication efficiency as primary liaison between departments, clients and vendors. Directly supported Vice President in managing operation work flow. Handled and processed confidential client information. Coordinated with airport vendors regarding fueling and catering logistics. Monitored flight schedule daily for 6 aircraft. Monitored and updated flight schedules for pilots daily. Accounts Receivable Accounts Payable Education High School Diploma : General 1995 Lake Weir High School City , State , USA Skills Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management

AVIATION

CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation to action, very detail oriented, courage to innovate, and excellent follow-through skills. Understands how to think several moves ahead to position for the future. Knows when to trade off items of less important strategic value for the sake of the long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training and development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 to June 2016 Company Name － City , State Originated, reviewed, amended: scope of work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked at Portsmouth Gaseous Diffusion Plant while plant is in cold shut down and going through decontamination and demolition. Safety Coordinator/Specialist December 2012 to January 2016 Company Name － City , State Some of my responsibilities included: Managing all aspects of Safety, Exposure and Hazards Creating and maintaining the Safety Program and Procedures Performing hazard and Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits and inspections while incorporating the results into daily procedures. Coaching others to perform work in a safe manner. Ensuring both Safety and Training Record keeping on all procedures related to compliance with OSHA rules and regulations. Maintaining Compliance and Training of personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management and Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge of Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased all Safety equipment. Maintained all required OSHA logs. Completed incident reports and distributed and maintained files. I have taken the OSHA 10 and 30 hour courses for construction. I have taken the OSHA 510 course for construction. CPR/First Aid/AED certified in January, 2015. Equipment Operator September 2010 to April 2011 Company Name － City , State Operated equipment used for applying concrete, asphalt, or other materials to road beds, parking lots, or airport runways and taxiways. Operated equipment used for tamping gravel, dirt, or other materials, including concrete and asphalt paving machines, form tampers, tamping machines, and stone spreaders. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Lead Person June 2010 to September 2010 Company Name － City , State Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary. Reviewed employees' work to evaluate quality and quantity. Requisitioned or purchase supplies, such as insecticides, machine parts or lubricants, or tools. Estimated labor requirements for jobs and plan work schedules accordingly. Directed and assisted with the adjustment or repair of machinery. Construction & Safety Coordinator May 2003 to May 2010 Company Name － City , State Field support supervisor. Estimated projects and purchased needed supplies. Supervisor of grading, sealing, and sawing operations. Operated paver, rubber tired loader, skid steer, and compactor. Operated construction equipment as needed. Maintained compliance with contract specifications for all aspects of construction projects. Supervised and participated in the installation of storm sewer piping, water piping, and sanitary sewer piping. Coordinated material deliveries and performed receipt inspection and unloading of materials. Filled out time sheets using appropriate cost coding from project budget. Coordinated work phases and testing with customer engineers. As Safety Coordinator, insured compliance with OSHA and company safety policies. Construction Coordinator August 1995 to March 2003 Company Name － City , State Preparation, transmittal, and review of subcontractor bids. Negotiation, preparation, transmittal and receiving of subcontract documents. Preparation and transmittal of schedules of values for subcontractor billings. Review of subcontractor schedule of values for payment. Authorize retainage release after receipt of all lien waivers. Perform estimates for all aspects of construction projects as they relate to sub- contractors work. Interaction and coordination with all departments at the home office and with field supervisors to ensure that projects are properly supported and job site problems are resolved. Provide review and input for Master Construction Contracts. 1995 - 1996 - shipping and receiving of material for construction projects. 1996 - 1997 - fabrication of breeding stalls, finisher penning, and farrowing crates. Construction Management Administrator April 1980 to September 1993 Company Name － City , State Schedule the project in logical steps and budget time required to meet deadlines. Confer with supervisory personnel, contractors, or engineers to discuss and resolve matters, such as work procedures, complaints, or construction problems. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with engineers, architects, consultants, suppliers and subcontractors. Prepare and submit budget estimates, progress reports, or cost tracking reports to project engineers and construction manager. Interpret and explain plans and contract terms to administrative staff. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations. Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Process contractor pay requests. Developed and administered a craft labor tracking system (CLTS) for outage craft labor. Generate reports from CLTS for management presentation to the Board of Directors. Paralegal for power plant construction litigation (1980 - 1984). Education Issuing Institution Location Qualification Course of Study University of Nebraska - Lincoln － City , State Bachelor's Degree Bachelor of Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory

CONSTRUCTION

SALES ASSOCIATE Summary Accountable Retail Sales Associate demonstrating a high level of ownership and initiative. Possessing 2 years small management experience. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process in any given enviornment. Highlights 6 years Customer Service Experience  Intermediate Microsoft Office (Word, Excel, etc.)  Outstanding communicational and operational skills  Proven ability to multi-task  Ambitious, Positive, Enthusiastic Punctual and Reliable Accomplishments Fulfilled all supervisory duties when / if Store Manager was unable to make it into our store, whilst training a new employee at our store location for 6 months. Lead sales by example when employees quit or called off, earning myself the sales lead position likewise as attaining the ability to open and closer the store with proven responsibility and punctuality. Work Experience Sales Associate , 06/2013 to 03/2014 Company Name － City , State Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining in depth product knowledge and all other aspects of customer service. Completing daily sales goals and completing corporate set tasks to provide store with better overall numbers  Concurring sales floor readiness each day by using 7 steps and techniques with each customer  Completing operational floor tasks in timely fashion such as changing out marked down items and popular clothing wear. Senior Sales Associate , 02/2014 to 06/2014 Company Name － City , State Worked as a team leader to provide the highest level of service to customers while teaching a team of 6-10 associates better steps and techniques to acquire our sales Created strategies to develop and expand existing customer sales, which resulted in a 45% increase in monthly sales. Verified that all merchandising standards were maintained on a daily basis. . Retail Sales Representative/Sales Lead , 10/2014 to 04/2016 Company Name Complete monthly sales goals, alongside working with every customer to ensure that both the company and the customer benefit greatly from each time they step into a T - Mobile store Maintain product knowledge and maintain sales numbers to reach and hit every goal required by company Provide excellent customer service to each and every customer every time they step foot into a T - Mobile retail store. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Server , 05/2016 to Current Company Name － City , State Maintain self set and supervisory set sales goals whilst providing the utmost and highest of service to each guest  Provide food and beverage suggestions to guest when ordering through pertinent product knowledge and while making personal recommendations. Engage in conversation with guests providing a very loving atmosphere for their dinner and or lunch Education June 2013 Downers Grove North High School 3.1 Some college Skills Attentive to small details Very calm under pressure but not to leisured to resolve the problem Positive influence  Dependable

SALES

CHEF Professional Summary To obtain a position within an environment that offers a challenge and the capability to gain more knowledge about the company. To be given the opportunity to grow within the company and the chance to progress in my career. Once a job is obtained within a specific organization, to have the ability to help the company advance productively and efficiently. Professional Experience Company Name August 2007 to September 2009 Chef City , State Prepped food for catered events such as; weddings, parties and business luncheons. Set-up tables and chairs for banquet and dining space. Executed banquet style and plated lunches and dinner. Company Name October 2007 to September 2009 Chef/Assistant Manager City , State Prep and cook for lunch service Catered business lunches for CEO of the Museum Manage daily sales reports Train new personnel, both front and back of the house Track weekly food cost. Company Name October 2006 to October 2007 Cook City , State Prep for dinner service. Prep and cook for banquet parties of 50 or more clients. Line cook during dinner service. Bake desserts for both the restaurant and banquet services. Company Name April 2004 to August 2005 Cashier City , State Process customer transactions. Help customers apply for Sears credit cards. Process customer return of merchandise. Sort, fold, put away unwanted merchandise. Education and Training Grantham University Online College Present Associates : Applied Science-Medical Billing and Coding Applied Science-Medical Billing and Coding California Culinary Academy March 2006 Certification in Baking and Pastry City , State Walla Walla High School June 2005 High School Diploma City , State Skills credit, clients, personnel, sales reports, tables

CHEF

FACILITIES CONSTRUCTION MANAGER Summary Highly motivated professional responsible for managing overall construction projects and building maintenance. Extensive commercial construction experience, from initial concept, design, and throughout construction. Responsible for handling organizational functions and building sustainability and environmental considerations. Outstanding interpersonal skills, communication, negotiation, and extensive experience interacting with all levels of construction professionals. Direct correspondence with military officers, upper government management, architectural, and engineering firms throughout Nebraska, general contractors, and subcontractors on all size of projects from multi-million dollar facilities to roof repairs. Provide strategic planning and implementation of construction. Responsive to challenges dealing with emergency situations and problems that arise on any construction site. Admired for the ability to make any task an opportunity to showcase the team involved. Analytical thinker, with attention to detail and high expectations, which are of the utmost importance to provide a quality product to any customer. Experience Facilities Construction Manager January 2005 to Current Company Name － City , State Solely responsible for capital construction project management up to $35 Million, including the new military headquarters building in Lincoln, NE. Manage Architects, Engineers, General Contractors and Subcontractors. Responsible for following Army regulations and guidelines in building design. Ultimately responsible for all inspections of buildings supporting state and federal military operations. Solely responsible for the coordination and design, construction and maintenance of the Nebraska National Guards 2500 Square Foot Data Center, which was designed to TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator and chemical fire suppression. Responsible for overseeing all IT equipment and infrastructure. Instrumental in the implementation of statewide life safety systems designed to shut down HVAC systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks. Primary coordinator of space management, furniture planning, procurement, and installation. Cross coordination with Master Planning, Environmental, Financial, and Facility Management. Briefings to Senior Construction and Facilities Officer to facilitate program updates to The Adjutant General and Governor of the State of Nebraska Additional responsibilities include maintaining the CAD standards and managing as-built drawings for over 350 buildings at 48 locations state wide. Project Manager / Estimator January 2002 to January 2005 Company Name － City , State Instrumental in procuring company projects up to $10 million. Managed all aspects of commercial construction projects. Supervised field superintendents and associated crews. Solely responsible for obtaining necessary construction permits for entire firm. Established detailed project schedules and updated 2 week look ahead schedules with input from superintendents. Conducted weekly job site inspections and progress meetings. Presented project status and budget information to owners. Highly skilled in coordinating subcontractors, suppliers, and owner supplied materials. Solely responsible for processing project submittals and architectural requests for information. In charge of pricing, reviewing, processing and tracking change orders. Collected and reviewed subcontract bids. Proficient in reviewing architectural plans and developing project estimates. Office Manager and Assistant Party Chief January 2000 to January 2002 Company Name － City , State Managed survey crews. Prioritized job orders. Processed billing statements. Coordinated fieldwork assignments for all employees. Provided field work and drafting for topographical surveys, boundary surveys, improvement location reports, and elevation certificates. Researched and analyzed various county plats. Provided survey documentation to appropriate banking institutions and insurance companies. Compiled construction staking for commercial and residential construction sites. Education Bachelor of Science : Construction Management University of Nebraska － City , State Construction Management Pre-Engineering Studies Peru State College － State , Peru Pre-Engineering Studies Skills Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety

CONSTRUCTION

STAFF ACCOUNTANT Executive Summary Motivated, enthusiastic and cheerful seeking a position that involves community, assisting city residence and positively interacting with people. Experienced leader and Supervisor. Analytical and detail-oriented financial manager with over 26 years of expertise in government accounting and financial management. Hardworking, detail oriented, honest, effective and outgoing. Authorized to work in the US for any employer Core Qualifications Supervision and training Sound judgment Budget Allocation Calm under pressure Team Player Training and Development Administrative Skills Budget Analsis Budget Development Budget Forcasts Professional Experience 01/2015 to 01/2016 Staff Accountant Company Name － City , State Maintain accurate timely accounting records for all entities and includes implementation of accounting policies and procedures. Plan, develop and implement procedures for more efficient, accurate, informative and timely financial reporting that can provide management with the tools to effectively direct the organization. Reconcile and review accounts, balance sheets and invoices. Ensure that all invoices are auditable and supported by request, approval, invoice and receipt of material request. Determine estimated costs by expense account code required for 6 month budget cycle. Receive and review and make proper payments on incoming invoices. 01/2012 to 01/2015 Federal Accountant Company Name Responsible for recording and depositing federal payments. Responsible for certifying outgoing payments. Responsible for posting To By Other (TBO's) transactions to balance with U.S. Treasury. Tasked ensuring end-of-month financial reports balance with government financial systems. Responsible for compiling daily balancing reports for daily reconciliation of funds. 01/2003 to 01/2011 Resource Officer Company Name Responsible for the recording, reporting and reconciling over $200,000,000.00 of expenditures within the U.S. Marine Corps Accounting system. Retired from USMC after 24 years of service. Ensured completion of all levels of the accounting cycle to include commitments, obligations, expenses and liquidations for both MFP-11 and MFP 2 appropriations. Ensured the validity and accuracy of financial records by maintaining continuous oversight of all accounting transactions and policy as required by regulation. Supported the commands financial plan by ensuring the proper executing and recording of accounting transactions in clearly defined categories. Formulated and supervised the execution of policies and procedures pertaining to the accounting Marine Corps operating forces and supporting establishments. Identified and initiated corrective accounting action in SABRS, HQMC and USSOCOM when necessary. Established an accounting training program ensuring proper accounting training to all fund managers to properly utilize accounting and supply systems in MARSOC to better support the operators requirements. Coordinated and conducted all fiscal assist visits to MARSOC fund holders. Provided accounting structure and authorizations in the Defense Travel System (DTS). Liaison to both USMC and USSOCOM for all accounting systems issues. Supervised staff of over 30 to include both civilian and military personnel. Briefed Commanders, senior military officials and financial analysts about financial and regulatory matters. Inspected accounting systems for efficiency, effectiveness, and use of accepted accounting procedures and policy to record transactions. Formulated and supervised the execution of policies and procedures pertaining to the accounting for appropriated funds supporting the U.S. Marine Corps Forces, Special Operations Command (MARSOC), Marine Corps operating forces and supporting establishments. 01/1987 to 01/2003 Financial Management Resource Analyst Company Name Complied with federal, state, and Department of Defense (DOD) policies, procedures, and regulations. Compiled statistical, financial, accounting or auditing reports and tables pertaining to expenditures, accounts. payable and receivable. Coded documents according to company procedures. Reconciled or noted and reported discrepancies found in records. Education 2008 Bachelor of Science : Management Park University － City , State Management Personal Information Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 Interests September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Skills accounting, accounting systems, Accounting system, accounts payable and receivable, auditing, balance, balance sheets, budget, DTS, financial, financial reports, financial reporting, funds, government, personnel, policies, reconciling, recording, reporting, tables, Treasury Additional Information MILITARY SERVICE Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Commendations: 4th award AWARDS Navy & Marine Corps Commendation Medal Marine Corps Good Conduct Medal Joint Service Medal Navy and Marine Corps Achievement Medal Sea Service deployement Medal Joint Service Achievement medal National Defense Service Medal Global War on Terror Medal Selected Marine Corps Reserve Medal Meritorious Service Medal ADDITIONAL INFORMATION Actively seeking employment

ACCOUNTANT

VICE PRESIDENT Summary Seeking a Program/Project Management position to utilize and expand my talents, knowledge and experience. Experience Vice President 01/2011 to Current Company Name City , State Manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes of data to support current and future projects Designed project plan templates for future project managers to board new consumer customers in 120 days or 90 days or less depending on the size of the prospective customer. Created a document repository for future project managers Create and maintain strategic reports for senior management. Risk Management Analyst, Vice President 01/2007 to 01/2011 Company Name City , State Managed cross functional and cross business unit projects. Identify Consumer loans in the Commercial Bank; work with the business to ensure coding is correct and taking any necessary steps to have these loans exit. Develop credit file checklists, product specific coding matrices, Green Light Memo and other tools to streamline and assist the business in meeting Risk requirements. Participated in writing several chapters for the Commercial Banking - Decentralized Policies and Procedures (Annual Reviews, ACH Facilities, GFCIDs, GFPIDs, CAGIDs, Continuity of Business and PSE Guidelines). Developed an Annual Review process for CBTX and worked with the business to bring all loans into compliance. Developed training on GFCID, GFPIDs and CAGIDs for business and worked closely with RMs and RSOs to ensure all classifiably managed loans had proper Global Risk Reporting identifications. Managed derivative facility process for CBTX and then Decentralized Central Region including documentation, system input and reporting. Re-engineered the derivative process for all regions in the US Local Commercial Bank. Updated the coding and programming for the Facility Data Input Template for CRMS. Managed data quality initiatives for US-Citi Commercial Bank (CCB) systems. Re-engineered the Credit Authority Delegation process for CBTX and later for all regions in the US Local Commercial Bank. Maintain Credit Authority Delegation database and reporting and documentation for US-LCB. Presently the COB Coordinator for Risk Organizations in Texas and California. Create various monthly Risk reports for management. Project Manager, Vice President 01/2003 to 01/2007 Company Name City , State Managed large scale projects (over 40 hours of effort and budgets greater than $200K). Facilitated requirements gathering with business partners and documentation. Created Project documentation following (Software Development Life Cycle) SDLC guidelines. Liaison between business partners and technology teams. Reported status updates to senior management for both technology and commercial businesses. Analyzed and resolved target problems with effective solutions. Complied with project policy and procedures and use of Mystic system. Wrote compliance initiatives for corporate security policies. Provided application support for Saratoga, TCL, PCFS2000, Stucky, Davox and NICE. Designed and supported reports in Crystal Reports. Business System Analyst, Associate Vice President 01/2000 to 01/2003 Company Name City , State Researched technology business solutions to increase efficiency and revenues. Liaison between business partners and technology teams for commercial business lending, small business finance, public finance and manufactured home finance customers. Reported and communicated status with senior management. Managed a conversion project from DOS based TCL to Windows TCL for commercial lending customer. Created and/or modified numerous Crystal Reports for commercial lending customer improving efficiency. Provided support and maintenance for Saratoga, TCL, PCFS 2000, T Soft, Laser Pro Lending, and Micro Soft desktop programs. Managed and organized moves for business partners. Analyzed and resolved target problems with effective solutions. Education BCIS degree Northlake College City , State GPA: GPA: 3.0 GPA: 3.0 BCIS degree North Central Texas College City , State GPA: GPA: 3.35 GPA: 3.35 Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Additional Information Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Skills streamline, Banking, budgets, business solutions, commercial lending, conversion, Credit, Crystal Reports, database, documentation, DOS, senior management, finance, functional, Laser, Windows, 2000, NICE, Policies, processes, coding, programming, quality, reporting, requirements gathering, RMs, SDLC, Software Development, strategic, TCL

BANKING

VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world. Skills Team leadership Budgeting and finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 to Current Vice-President Data and Marketing Technology Company Name – City , State Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms. Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets. Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing. Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology. Acting as product owner for data and martech across all platforms in our Agile processes. Ensuring compliance with data privacy legislation functioning as Data Protection Officer. 03/2011 to 03/2017 Vice-President Digital Media Company Name – City , State Responsible for shaping and executing product vision and strategy and driving digital business transformation. Led product management, digital marketing, and digital strategy. Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management. Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data. Led extensive market research and co-wrote business plan. Key contributor to the company's strategic plan known as Vision 2020. Led digital sales to 10x increase over a five-year period, grew traffic 4x. Drove CMS implementation projects to move 100 web sites to new CMS. 11/2007 to 03/2011 Director of Product Management Company Name – City , State In this role, I built a world-class product management organization focused on customer-driven innovation. Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions. Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years. Led digital product sales growth of 10x in eight years. Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets. Drove implementation of agile product development processes that improved quality & results. 01/2005 to 10/2007 Global Process Expert; Senior Manager CRM Company Name – City , State Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage. Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases. Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems. Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality. 03/2002 to 12/2004 Global E-Business Channel Manager Company Name – City , State 07/2001 to 08/2002 Global E-Business Implementation Manager Company Name – City , State Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement. Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years. Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI. Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts. 01/1999 to 06/2001 E-Products Marketing Manager Company Name – City , State Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles. 01/1997 to 12/1998 Sales Manager Company Name – City , State Led sales team of ten salespeople, achieved President's Club in 2 consecutive years. 05/1993 to 12/1996 Inside Sales Representative Company Name – City , State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master of Business Administration : Marketing OKLAHOMA STATE UNIVERSITY - City , State Marketing December 1997 Bachelor of Business Administration : Finance NORTHEASTERN STATE UNIVERSITY - City , State Finance

DIGITAL-MEDIA

REGIONAL IT MANAGER Professional Summary Exceptional IT Manager talented at personnel management, vendor management and business strategy development. Technically-savvy with outstanding relationship building, training and presentation skills. Languages spoken: English, Conversational Chinese Skills Team leadership Budgeting and finance Project management Process implementation Staff development Data management Self-motivated Strong verbal communication Powerful negotiator Conflict resolution Risk management processes and analysis Work History 09/2012 to Current Regional IT Manager Company Name – City , State Acted as project manager for $10mn New York office move and serves on advisory board for all international office moves . Direct the after-hours (12p.m.EDT) delivery of first, second, and third-level technical support end users across 14 office facilities and locations, including 500+ lawyers and 500+ staff members. Ensure prompt and courteous technical support. Manage, train and review support staff team members. Developed SMART objectives and KPI's to continually motivate staff. Review help desk metrics with  help desk manager to ensure tickets are addressed according to SLA.  Identify recurring issues to address with global software and applications manager. Work with cross-functional technology committee to create policies that accurately reflect current and future technology trends. Work with international trainers to oversee local training requests. Draft and distribute local and after-hours call metrics to the Director of Information Technology. Purchase and budget all hardware and software for the New York office. Lead document production (8ppl), local help desk (2ppl), global after-hours help desk (5ppl), local AV/ office services staff (3ppl). Ensure high availability of systems and applications across the organization. Serves as last point of escalation when manager on duty. Develop, review, and maintain local infrastructure policies and procedures: Advise on global procedures through technology committee. Develop, review, and enforce service level agreements for help desk manager and lead. Determine metrics, define measurables, and present data to executives on performance of department. Liaise with global team to develop and implement business process improvement for policies that address security policies relating to GDPR compliance and local compliance measures. Designed and implemented a knowledgebase tool for use by IT colleagues and end users in order to accurately diagnose technical issues. Coordinated global resources and training for offices during Lotus Notes to Outlook and Windows 7 to Windows 8 rollout. Increased first call resolution from 85% to 98% through help desk training and cross functional training. Supports Director of Technology with daily operational functions. Assisted various business groups with document organization and dissemination during acquisitions. 06/2007 to 09/2011 Technical Support Analyst Company Name – City , State Collaborated with the sales, marketing and support teams to launch products on time and within budget. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops. Partnered with the marketing team to leverage technology into customer value propositions to be used during marketing events. Created new hire IT training curriculum. Acted as technology liaison between technology department and global recruiting division.  Tested and implemented new technology-based global projects such as Nuance PDFCreate. Delivered on-site IT and AV technical support for 300+ staff in local and regional offices. 03/2007 to 06/2007 Desktop Support Technician Company Name – City , State Hands on roll in Domestic and International OS migration from WinXP to Win7.  Worked with engineering and applications staff to resolve any problems related to the upgrade until functional. Key responsibility to support all users from C-Level firm chairman through contract services by troubleshooting and resolving all problems relative to the Mac, Macbook, PC and related equipment. Install Mac and PC OS, configure network settings to integrate with the firm's network, troubleshoot issues locally to provide support for a mainly virtual Citrix desktop.  Work with various interdepartmental groups to resolve in depth issues regarding security and accounts. Install and configure hardware and software as it relates to users needs. 10/2004 to 02/2007 Software Licensing Coordinator Company Name – City , State Client facing manager responsible for all aspects of department. Managed department budget; Responsible for personnel and department operation. Handled monthly billing. Performed software audits (Software asset management). Responsible for license and application management. Oversee sale of software to students, staff and business units.  Escalate desktop management issues to vendor and ensure prompt resolution.  Create standard operating procedure for handling software related issues (change management).  Manage vendor-university technology relationships.  Worked on implementation of online university software management system. Education Master of Science : Information Management W.P. Carey School of Business of Arizona State University - City , State Information Management Bachelor of Arts : Psychology, Sociology Chinese Studies Emory University - City , State Major(s): Psychology, Sociology  Minor: Chinese Studies Skills Budget management. Supervision skills.  Litigation vendor management experience. Service level agreement (SLA) management experience.   Vendor selection and relationship management experience. ESX server administration. System Center Configuration Manager (SCCM) management administration. Familiarity with installation, maintenance and monitoring of networking equipment. Administration of: MobileIron/BES; MS Server 08/03/00; Windows 7/XP/2000; MS Office Suite version 10/07/03; Lotus Notes 4.6/5.0; Exchange 2010; Microsoft Lync; ESX/Netapp servers; Mimecast; Citrix Xen suite; Active Directory. Remote desktop software troubleshooting. Legal apps: FileSite w/Outlook Integration; PDFDocs Suite; Carpe Diem; TOA software. Project lead on pilot installs & rollouts of software, hardware & operating systems. Completed Microsoft Certified Information Technology Professional training (MCITP).

BANKING

MANAGER Summary As a recent college graduate with a degree in psychology and a miner in business I posses over 5 years of experience in various fields and customer service management. Throughout the years I have undertaken several jobs positions and internships. These placements have enabled me to develop not only specific industry experience, but also valuable and transferable skill sets in the fast-paced sector of management, marketing, and public relations. Being an exceedingly motivated, and astute individual, I seek to apply my current skill sets, some of which are strong visualization skills, communications, leadership and organizational skills to the rewarding field of event planning. Where I can bring my zealous, strategic values. Education Major:Psychology Minor: Business Mercy College May. 2014 Bachelor of Science : Psychology City , State Relevant course work in Developmental psychology, Cognitive psychology, Historical psychology Experience Company Name September 2011 to Current Manager City , State Oversee staff, reservations, and great customer at this trendy Manhattan restaurant. Plan shift schedules for staff. Monitor daily product deliveries and inventory. Maintaining equipment, adhering to health and safety precautions, making sure the kitchen and dining areas follow health code standards, keeping records of these practices for health inspectors, solving employee or customer problems. Personally increased restaurant traffic by creating awareness of happy -hours deals, specials and weekly events through the use of social media outlets such as Instagram, and Facebook. Company Name January 2015 to May 2015 Intern City , State Support design and development team in the fashion accessories hats department. Update line sheets according to changes made to samples. Track, organize and prepare sample orders for various sales, marketing and photography departments as needed. Successfully organize show room to effectively display products for merchandising vender meetings. Research popular hat trends for the season. Develop trend boards to be shown to potential buyers and displayed in showroom. Research and compile color trends for the upcoming season and match to color pantones. Demonstrate leadership skills, assertiveness, and intellectual curiosity. Company Name September 2013 to August 2014 Ticket Office Manager City , State Supervise box office and online ticket sales for concerts, sports, theater, and other events at various venues in the Northeast. Track ticket inventory and place orders for ticket printing. Maintain records of ticket sales and complimentary tickets given for particular events. Generate and analyze weekly ticket sales reports using Microsoft Excel. Respond customer to telephone and email inquiries. Created awareness of company website through phone and social media marketing. Generated and maintained clientele list for future events. Increased online ticket sales through email, and telephone marketing. Personally generated over 20,000 (25%) in ticket sales. Company Name September 2011 to May 2014 Clerical Assistant City , State Processed paperwork and payroll for 15 tutors. Coordinated with tutors to ensure adequate coverage for students in the program. Tutored students in English, History, Spanish, and Regents Exam preparation. Developed problem solving skills and context clues awareness for newly immigrating students with language development difficulties to be implement in citywide regents exams. Partnered with teachers to evaluate and create a more personalized learning curriculum to meet each individual student needs. Company Name September 2013 to December 2013 Public Relations/Marketing Intern City , State Supported clients marketing initiatives related to social media campaigns, press releases, direct mail, email communication, and events. Facilitated marketing strategies targeted at prospective clients. Maintained client press and media contact list using Cision database. Posted news, upcoming events, images, and more on client social media channels to keep followers engaged. Used Adobe InDesign to edit sponsor decks for upcoming events, including cost, layout, marketing and PR strategy for event, and guests attending. Created image layouts in Adobe Photoshop for use on company website and in emails to potential clients. Compiled detailed information for pitch letters to potential clients, such as websites, social media sites, blogs, newspapers, magazines, and TV that could be part of PR strategy as well as events that would be arranged. Company Name June 2009 to July 2011 Sales Associate City , State Assisted retail customers with apparel selections and processed sales transactions. Helped style merchandising displays to meet brand target style approach. Skills Team Leadership Accomplished Manager Social E-commerce Natural Leader Microsoft Office Adobe InDesign/Photoshop Database Management Spanish Fluency Strategic Thinker

PUBLIC-RELATIONS

EQUIPMENT OPERATOR AND FITNESS LEADER Professional Summary Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service Professional Experience Equipment Operator and Fitness Leader January 2013 to Current Company Name － City , State Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus. Efforts resulted in the command's mission to support 4 projects. Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's. Thorough attention to detail resulted in zero discrepancies for the command's annual inspection. As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection. Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task. Always reaching for highest level of growth and development through education and community involvement. Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons. In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy. Equipment Operator, Fitness Leader January 2010 to January 2013 Company Name Administration and Management Lead operator for utilities branch water distribution system repairs. Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants. Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding. As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty. These efforts increased overall fitness participation while reducing limited duty personnel 90%. Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%. Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines. Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands. Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force. Merchandiser Costco January 2008 to January 2010 City , State Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets. Assembled and constructed 100+ display models and safely secured them for public showing. Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product. Provided prompt and courteous customer service to members, employees, and suppliers. Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees. Education and Training Bachelor's Degree : Nursing , 2018 California State University Stanislaus － City , State Nursing Associate's Degree : General Studies , 2014 University of Maryland University － City , State General Studies Licensed Vocational Nurse Anticipated Certified Nurse Assistant : 2014 NCP College of Nursing － City , State U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator : Home Health Aide Completed , 2014 Ventura Training Institute － City , State Home Health Aide Completed Equipment Operator School － City , State Skills attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities Additional Information Awards and honors Navy and Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal - "Unified Protector" 2012 Global War on Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket of the Quarter 2012 Letter of Commendation from Commanding Officer 2012 Letter of Appreciation from Commanding Officer 2012 Letter of Appreciation from Security Officer 2011

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