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SALES ASSOCIATE Summary Serviceoriented employee with 19 year background in Customer Service. Dedicated to making customers happy and aiding in fulfilling their needs, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to go the extra mile and do what it takes to get the task done. Whether it's taking orders via phone or in person. Will take the time and care needed, to make sure the job and task at hand are done right. Highlights High customer service standards Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Adaptive team player Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Product Sales   Cross-sold services, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Experience Sales Associate 11/2008 Company Name City , State Answer customers' questions about merchandise and advise customers on merchandise selection. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Pack customer purchases in bags or cartons. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Lead Decorator 07/2003 to 09/2014 Company Name City , State Oversee activities directly related to making products or providing services. Train new employees, or oversee those personnel processes. Determine goods and services to be sold, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Plan store layouts or design displays. Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly. Set oven temperatures and place items into hot ovens for baking. Combine measured ingredients in bowls of mixing, blending, or cooking machinery. Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers. Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products. Place dough in pans, molds, or on sheets and bake in production ovens or on grills. Check the quality of raw materials to ensure that standards and specifications are met. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Decorate baked goods, such as cakes or pastries. Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Prepare or maintain inventory or production records. Order or receive supplies or equipment. Operate slicing or wrapping machines. Develop new recipes for baked goods. Work one on one with customers to help fill their needs. Sit down with customers to design both birthday cakes, anniversary cakes and wedding cakes. Decorator 04/1996 to 11/2000 Company Name City , State Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Decorate baked goods, such as cakes or pastries. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Customer Service Phones Deliveries. Education High School Diploma May 1999 Coastal Carolina University City , State Marine Sciences High School Diploma Trinity High School City , State Skills advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management

SALES

SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions. IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products. Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays. Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective]. Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers. Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure. Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy. Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks. Clients included mid-size to large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures. Oversaw network systems, and implemented firewall and other network security functions. Senior Technician Jan 1993 to Jan 1995 Company Name － City End of the line hardware and software support. Responsible for troubleshooting, identifying, and resolving end user hardware and application issues. Trained and provided technical direction to junior technicians. Education Bachelor of Science , Industrial Technology East Carolina University － City , State , USA Industrial TechnologyCoursework in [Course Name] Associate of Arts , Business University of Phoenix/WIU BusinessCoursework in Business Administration and Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades

INFORMATION-TECHNOLOGY

ASSISTANT STORE MANAGER Core Strengths Visual retail experience in fashion and design Experience in store remodel, store reopening, store transition Stamina to engage in frequent lifting Ability to interpret a variety of diagrams Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook Adobe Photoshop, Karat, CAD, Easy Weave, Easy Knit, Color Reduce and Clean Fashion Illustration, Flat Pattern Design Work Experience 10/2010 to Current Assistant Store Manager Company Name － City , State Coached team to increase sales to a 2.4% growth over last year. Analyzed sales daily to develop daily goals for the store and associates. Prepared monthly scorecard for TM visit resulting in a average score of 95. Focused on Bailey's mission to be the friendliest store in the mall increasing store's conversion 25% over last year to 26.6% for the year. Created training to bring awareness of additional categories. Lived the core values set by the Bailey's. 10/2010 to 10/2013 Assistant Store Manager Company Name － City , State Drives for positive results through effective coaching and reacting to the needs of the business. Builds and develops high performing teams by setting challenging goals and holding associates accountable. Consistently maintains and grow a personal base through the use of client books. Implements the monthly VMG to make sure the store is visually appealing and help build upts. Prepare, directs, and participates in weekly management meetings. Positively and consistently demonstrates a neat, professional, and fashionable image. Performs all other duties and responsibilities as directed by the SM, DSM, and RSM. 04/2008 to 10/2010 Assistant Store Manager Company Name － City , State Ensure Making Women Feel Beautiful is the top priority at all time. Understands and demonstrates Chico's FAS, Inc Values with both customers and team. Maintains constant and timely communication with the SM. Prepares weekly and monthly communication for recap with the SM. Able to perform all functions in the Guiding Principles for Stores (GPS) and MARS Principles for Stores (MPS). Encourage and coaches the store associates in developing their retail skills. 02/2007 to 04/2008 Department Manager Company Name － City , State Efficiently manage everyday activities including daily maintenance and inter-department projects. Implement all key impact statements, monthly and seasonal merchandise, according to standards, with primary goal of projecting the store as best in the defined market. Rotate merchandise to create fresh statements based on sale promotions and new inventory within point of purchase categories. Schedule associates with corporation set labor hours to ensure all department needs are efficiently met. Conduct preliminary interviews in absence of Training Supervisor. Assist with training new associates from performing basic transactions to core recovery standards. Provide excellent customer in a timely manner often acting on customer dissatisfaction in absence of store manager. Tracked daily diamond inventory including checking in new diamond and other fine jewelry inventory. 11/2005 to 01/2007 Department Manager Company Name － City , State 09/2002 to 11/2005 Visual Merchandising Specialist/Retail Sales Company Name － City , State Coordinate effective interior displays that are sensitive to customer and market needs, ensuring company fashion trends are implemented. Implement seasonal set/sell planners with strong focus on wall and aisle statements with critical attention to trends and color direction. Assist Visual Manager in implementing and executing effective and compelling visual presentation and merchandising of store. Assist Visual Manager in merchandise changes, planogram layouts, overall maintenance of visual displays in the store. Update and maintain store visuals according to corporate standards. Plan floor moves, fixture placement, and other visual display placement, arrange displays and fixtures on the selling floor. Oversee placement of all merchandise and fixtures in the house wares and children's departments. Guide customers through the gift registration process based upon their specific wants. Educational Background December 2002 Bachelor of Science : Textile Products Design University of North Carolina at Greensboro － City , State Textile Products Design 3.4 Skills Adobe Photoshop, basic, CAD, coaching, Color, conversion, client, direction, Fashion, focus, GPS, Illustration, image, inventory, market, MARS, meetings, merchandising, MS Excel, Microsoft Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, neat, retail, selling, sales, store manager, Supervisor, visual displays, visual display

APPAREL

VETERINARY ASSISTANT Summary To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer for future growth and advancement. Skills Patient assessment Blood draws Fecal sample analysis Instrument packing Surgical set-up and assisting Anesthetic nursing Blood smears Swine teeth clipping Swine tail docking Radiology Surgical prep Digital X-ray Film X-ray Ultrasound Vaccination set-up and administration Post-surgical care Wound care Swine ear notching Ovine and caprine ear tagging Parasite identification Small and large animal restraining Animal CPCR Administer microchip Dentistry Refractometer reading Compound microscope Centrifuge Anesthetic machine  Experience 09/2015 to Current Veterinary Assistant Company Name － City , State Spay and neuter clinic. Also provides vaccinations, heart worm prevention, microchipping, heart worm testing, flea and tick prevention, Leukemia/FIV testing, deworming. My responsibilities include assisting the doctor in surgery, answering phones, checking in patients, checking out patients, scheduling appointments, prepping animals for surgery, anesthesia monitoring, packing instruments, cleaning kennels, post-surgical care, administering vaccines and microchips, IV catheter placement, intubating dogs and cats, client education 02/2000 to 02/2005 Trainer/Waitress/Bartender/Shift leader Company Name － City , State Popular family restaurant chain that serves a variety of food, drink and alcoholic beverages. As a trainer, I was given the opportunity to help open new stores all across the United States. I was also one of the few that was able to teach classrooms to new employees and provide training during their training period. 02/1999 to 02/2000 Receptionist Company Name － City , State Full service fitness center Front desk receptionist Greet clients Answer phone. Education 2017 Associate of Applied Science : Veterinary Technology Oklahoma State University-OKC － City , State , USA American Veterinary Medical Association (AVMA) accredited program GPA: 3.64 1996 High School Diploma : General studies Coweta High School － City , State , USA Selected Training and Certifications Anatomy and Physiology I and II Lab Techniques I and II Clinic Management  Breeds, Restraint and First Aid Veterinary Terminology Radiology Pharmacology Clinics and Nursing Advanced Clinics and Nursing Animal Pathology Animal Reproduction and Nutrition Wild Zoo Lab Animal Care Certification Received:  Registered Veterinary Technician; VTSE passed on August 8, 2017, VTNE passed on August 14, 2017 Activities and Honors Member of VTSA Member of the International Honor Society-Phi Theta Kappa Shine award recipient-Completed over 100 hours of community volunteer service during my time at OSU-OKC

FITNESS

REGIONAL HR BUSINESS PARTNER Human Resources Professional Executive Profile Business-savvy, results-driven, and solutions-oriented HR executive, offering 16-year career in human resources distinguished by commendable performance in developing, spearheading, and maximizing performance of both individuals and teams. Known for driving change and championing corporate values, vision, and mission. Articulate communicator, fully bilingual in English and Spanish, with proven ability to diffuse highly charged situations by quickly responding to human resources issues and providing executive-level support to both the management and staff. Demonstrated success in orchestrating initiatives that address today's business challenges to attain revenue goals, control expenses, satisfy customers, and attract/retain talent while achieving business and profitability objectives. Core Competencies Change Management Benefits Administration Succession Planning Organizational Development Leadership Development and Coaching Infrastructure Development Operations and Workflow Optimization Conflict Resolution Professional Experience 01/2012 to Current Regional HR Business Partner Company Name - City , State 110-year old manufacturing company with an iconic brand.  Report to one of the 4 Regional Vice Presidents of the company.  Work with regional business leaders in providing innovative HR solutions to make business strategies actionable. Provide progressive HR guidelines, while ensuring that all HR programs are in accordance with the business needs, local labor laws and culture. Partnered with the Performance and Growth, Total Rewards and Harley-Davidson University Centers of Excellence (COE), as well as with the executive management, in executing agreed strategic plan in support of organizational programs.   Effectively engage HR Generalists in the LA Region to establish HR strategies designed to optimize human resources within their business areas. Analyzed the business' talent needs and participate in establishing work unit plans and performance measures within the region. Administered annual regional HR budget of over $160K and organized annual leadership conference for the entire region. Successfully led and implemented company HR processes within all regional offices such as performance management system, Global Tuition Program, Gallup Engagement Surveys, Leadership Trainings, and Employee Purchase Plans resulting in 2nd highest company engagement scores in 2012 and 2013.   Achieved 100% hiring goals while maintaining the lowest recruiting cost of all regions. Reorganized and aligned all market positions within the subsidiaries at a savings of $2.3M a year from the total SG & A budget. Developed and implemented the company Immigration Policy while changing to a new immigration process provider which reduced the process time by 45% while saving an average of 25% per visa filed.  01/2008 to 10/2011 HR Manager Company Name - City , State Responsible for the development and implementation of corporate HR plans and policies in support of the business plan, while ensuring HR regulatory and legal compliance.  Carried out a broad range of HR functions, including employee recruitment and training, benefits administration, as well as overseeing disciplinary action and managing HR records. Conceived and developed a series of innovative HR programs, service and leadership initiatives, including comprehensive supervisory training and performance-based incentive compensation programs. Successfully established and maintained a strong functional HR team through effective training, coaching, planning, and team building. Restructured benefits program by consolidating providers and renegotiating contracts, successfully maintaining benefit costs to only a 1% increase in premium from previous year and saving the company over $70K. Cited as the driving force behind a 35% reduction in payroll processing liability and for identifying over $300K payroll savings through implementation of an integrated ADP HRIS System. Recognized for achieving voluntary turnover rate of 3% and for introducing new employee orientation and individualized training, resulting in 97% satisfaction record. Led all succession planning initiatives, resulting in projected reduction of hiring expenses by approximately 30% over the next 5 years. 09/2007 to 09/2008 District HR Manager Company Name - City , State Inspired and retained a high-performing diverse workforce for the district, building upon the foundation of success as key member of the store management team, Administered effective management and execution of learning, career development, employment practices, recognition and reward, staffing, performance management systems, and compliance programs, while fostering a positive associate relations environment. Conducted thorough employee investigations in alleged reported cases of sexual harassment, discrimination, criminal and policy violations which resulted in a reduction of 35% employee lawsuits filed within the district. Pioneered all initiatives to monitor and manage all performance reviews for department supervisors and hourly associates, including rating, written reviews, and pay increases input. Yielded $350K district-wide reduction in recruitment expenses through spearheading internal recruitment function. Successfully achieved 100% monthly completion of associate training and development, 401K enrollment, and fulfillment of AAP Goals for the district. Acknowledged for driving the reduction of sexual harassment claims by as much as 20% within first 6 months of training. 01/1999 to 01/2007 HR Manager Company Name - City , State Provided consultative direction for ground floor HR infrastructure and organizational efficiency of start-up company for multiple, high-profile client projects, such as Panasonic, LeapFrog, and AIG.   Oversaw the development of compensation functions including job analysis, salary administration, and job evaluation system as key business partner of  leadership team. Education and Certifications 2005 Master of Science : Leadership/Management NOVA SOUTHEASTERN UNIVERSITY - City , State Leadership/Management 1997 Bachelor of Arts : Human Services ST. THOMAS UNIVERSITY - City , State Human Services 2013 Continuing Education/coursework: PROJECT MANAGEMENT METHODOLOGY ASSOCIATE CERTIFICATE SIX SIGMA YELLOW BELT CERTIFIED Code of Business Conduct Training Anti-Bribery & Anti-Harassment Training  Professional Affiliations Society for Human Resources Management (SHRM) Florida Human Resource Planning Society (FHRPS) Greater Miami Society for Human Resources Management (GMSHRM) Technical Skills PeopleSoft, Microsoft Office Suite, ADP, and SAP  Languages Bilingual: Spanish/English

HR

BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER Summary Dedicated and enthusiastic professional with over four years' experience in education. Proven expertise in establishing rapport and building trust among students, parents, administrators and community members. Possess strong communication skills and ability to partner across departments within and outside of an organization to meet the needs of students. Motivating students School improvement committee Interactive teaching/learning Interdisciplinary teaching Innovative lesson planning Effectively work with parents Professional Experience 08/2014 to Current Bilingual Language Arts Sixth Grade Teacher Company Name － City , State Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials and build community within the classroom Participate in the development of intervention plans for students within the classroom setting, during MVP time (tutoring hour) as well as after school tutoring Oversee Read 180 program participants and monitor their progress as part of their intervention strategy Implementation of newer educational technology programs in order to teach students new techniques to use within their presentations to showcase their knowledge some examples include: Prezi, Storyboard That, Edmodo, Thinglink, and others Participate in district Community Ambassador program and campus improvement committee. 01/2014 to 05/2014 Bilingual Substitute Teacher Company Name － City , State Worked in elementary schools and substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, and Special Education. Provided key support for teachers on leave. 07/2013 to 01/2014 Bilingual 4th Grade Teacher Company Name － City , State Developed and implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted and Talented curriculum, and mainstream English/Spanish language arts, writing and history Analyze data to plan and implement appropriate instruction to reflect accommodations for individual students Cooperate with other members of the staff in planning and implementing instructional goals and objectives Establish and maintain open lines of communication with students and their parents Participate in a wide range of district and campus professional development to include: Gifted and Talented coursework, wide range of education technology applications, as well as Love and Logic training. 04/2011 to 07/2012 Student Development Assistant Company Name － City , State Coordinated community tours for prospective students, families and community visitors Created data intensive reports based on TAKS/STAAR test results for local feeder schools for supervisor to present to upper administration Collaborated with the FWISD Vital Link program to create a summer college exploration/ internship program for local middle school students. 06/2010 to 07/2010 Academic Advisor/ Spanish Instructor Company Name － City , State Assisted students one-on-one with college preparation assignments such as: career exploration, school selection, resume writing, and letters of recommendation Taught students hybrid course: Introduction to Spanish and Hispanic/Latin American Studies. 07/2009 to 07/2010 Program Coordinator Company Name － City , State Oversaw the development of a start-up organization Managed a $200,000 federal Gear up grant Utilized research based best practices to create community workshops for parents and students as well as developed staff and advisor manuals Developed community partnerships and presented NACRC to organizations Received promotion from AmeriCorps VISTA position. 01/2009 to 05/2009 Math Teacher Company Name － City , State Taught beginner English grammar and literature, World History and TOEFL Prep to international students Tutored Algebra and was promoted to remedial math teacher position Advised international students and tutored Spanish. Education and Training May 2011 Tarrant County College Employee of the Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009 Northern Arizona University 2009 Bachelor of Arts : International Studies Elon University － City , State International Studies Presidential Scholar; Resident Assistant- RA of the Month February 2007 and October 2006; Global Experience Program: Costa Rica 2008 with internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys and Girls Club Alamance County Community College Affiliations Association of Texas Professional Educators (ATPE) LANGUAGES English and Spanish Skills arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops

ARTS

HR VOLUNTEER ASST. MANAGER Professional Summary I am dedicated to every project I have worked on with strong undergraduate and graduate credentials including five years experience in Assisting Management of Human Resources. I look to expand my knowledge increasing chances of future career opportunities by completing a Doctorate in business program. Educating myself as a full time student puts me in the position to operate in industries such as Manufacturing, Government, and Healthcare, those industries alone would increase my earning potential. Being educated in these aspects of business will help me operate any organization as needed with my Masters Degree in Business Administration, along with being able to comprehend what is needed for the organization to succeed. My aspiration while completing this MBA program is helping me allow myself to work in top management positions along with allowing me to show the skills gained through education. Skills Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Human Resource Management Product Design and Development Strategic Warehouse Management This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship. Master of Business Administration | Grand Canyon University Dates From (2016) - Current/ Expected graduation date (04-2018) Key points of education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment and analysis Risk management processes and analysis Project management Strong verbal communication Budgeting and finance Team liaison Work History HR Volunteer Asst. Manager Company Name City , State January 2009 volunteer assistant Human resource manager Company Name City , State August 2009 to September 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. volunteer assistant Human resource manager January 2014 Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions. Skills Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management Education BA Entrepreneurship, Specializing in Logistics | Ashford UniversityDates From - (2010) To 2015 key points of education: Advertising New Business Strategy Organizational Management Organizational Dynamics MBA - Business Administration Grand Canyon University City , State 2018

HR

SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST Summary A target focused, highly motivated , and competent Logistics Manager with a long track record of utilizing people, personnel and financial budgets to obtain positive results. Comprehensive understanding of logistics methodology, Aviation Maintenance Management, inventory control, as well as demonstrating high standards of work practices with a safety conscious attitude. Highlights Data collection and analysis Exceptional organizational skills Analytical thinker Creative problem solver Public speaking Inventory tracking Budget management Staffing and recruiting professional Works well independently Decisive Results-oriented Strategic planner Works well independently Flexible Accomplishments Leadership Supervised 10 Marines and 20 civilians in the issuing to the Department of Defense and NATO units 2,920 pieces of Ground Support Equipment (GSE) and Aviation Weapon Support Equipment ( AWSE). Research Conducted research which led to the development of contingency program for tracking all maintenance actions performed. People Management: Responsible for the training /recertification of 21 personnel while utilizing a training budget of $12,000.00 dollars. Financial Management: Directly responsible for a fiscal year budget of $ 228,170.00 dollars . Maintained 100% accountability of a large section of equipment worth over $16 million dollars . Steered daily operations in support of $ 16 million in equipment and supplies with no deficiencies, losses or damages. Competitive Analysis Performed maintenance analysis recommendations to increase maintenance output production numbers while decreasing costs. Experience October 2009 to Current Company Name City , State Supervisory Logistics Management Specialist Managing a team of 30 employees in a busy work environment. Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information . Ensuring that all appropriate documentation is kept on file and available for inspection at all times. Ability to establish a rapport with people from all social backgrounds Ensuring compliance to all Environmental Health & Safety goals and objectives. Encouraging,identifying and developing best practice strategy Ensuring that each stage of distribution and maintenance process is on time, on budget and to the right quality standards. August 2005 to August 2008 Company Name City , State Quality Assurance Chief Reviewed and edited correspondence prior to release and submission for signature. Performed of a variety of assignments directed toward ensuring acceptability of products, or acceptable levels of quality in the operations involved. Ensure compliance of all local, state, and federal laws regarding the ordering, use, and disposal of hazardous material. Ensure compliance of COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, and publications. Provide liaison between the QUlaity Assurance Department and the maintenance departments. Conduct audits to identify trend analysis and the correction of defects /deficiencies. November 2002 to July 2005 Company Name City , State Advanced Communication/ Navigation Supervisor Coordinated work schedules for 14 electronics technicians creating balanced shifts in the work center and better meeting the needs of customers. • Monitored equipment usage and adjusted work priorities resulting in a more flexible and productive work center. • Calculated costs of equipment and repairs vice replacement costs reducing the repair costs and hours worked by technicians. January 1997 to July 2002 Company Name City , State Aviation Maintenance Management Instructor Aviation Maintenance Administration Management Training Instructor -Course Coordinator for NALCOMIS IMA Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production Successfully graduated over 400 Department of the Navy students in the proper documentation of aviation maintenance management in accordance of COMNAVINST 4790.2 Education 2013 University of Phoenix MBA : Business 3.72 GPA Member of Delta Mu Delta International Honor Society in Business Coursework in Business and Management Coursework in Business, Management and Communications Managerial Statistics and Management Communication coursework Operations and Quality Management coursework Advanced coursework in Business Administration and Public Policy Coursework in Marketing and Communications Coursework in Law and Political Science 2011 University of Phoenix Bachelor of Science : Business 3.4 GPA Coursework in Business, Management and Communications Coursework in Business Communications and Management Information Systems Coursework in Business Communications and Management Information Systems Operations and Quality Management coursework Managerial Statistics and Management Communication coursework Skills Ability to lead, motivate and build successful teams. Understand all legal, regulatory, information security and compliance requirements. Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment. Team leading & people development skills. Able to manage and develop a diverse group of highly skilled people. A pragmatic approach to getting the required results. Ability to manage operations within budgetary constraints.

AVIATION

MATERIAL LOGISTICS SPECIALIST Career Overview Vacancy Identification Number (VIN: 1192501) Claims Assistant (Intake Specialist), GS05/07. Over 10 years of Administration and Logistics Specialist experience. Comprehensive knowledge and hands-on experience in all aspects of supply: shipping/receiving customer service and safety management. Specialized in organizing supplies, records, and accountability/inventory forms. Skilled in logistics automation systems and data entry. Created and presented administrative documents using Microsoft Power point, Excel and Word. Professional Experience Material Logistics Specialist April 2000 to Current American Airlines S: Phil Simpson Hanger 1, 21st Street P: 972.425.3350 May contact DFW Int'l Airport, Texas 75261 40 hrs/w, $48,000/yr Duties: Responsible for receiving, requisitioning, shipping, warehousing, storing, dispersing and recording parts, equipment and supplies. Experience in inventory, records keeping, and machinery equipment operations. Stores a wide variety of tools, jigs, fixtures, equipment and materials and issues them upon request to authorized personnel; upon receipt of replacement items or return of issued items, checks against appropriate requisition form for discrepancies by such operations as counting items, examining items visually and manually for defects or wear. Corrects routine errors in forms and refers others to supervisor; bins items in serviceable condition, sort's non-serviceable items into salvage or scrap. Bins according to their condition; makes minor repairs. Maintains inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies; reports overdue items and shortages to supervisor. Equipment & Supply Supervisor June 1999 to April 2000 Company Name 33rd Street P: 972.574.0612 May contact Dallas, Texas 75261 40 hrs/w, $50,000/yr Duties: Responsible for all aspects of airport catering functions, to include assisting in the selection and professional development of new management and non-management employees. Develop and coordinate all work schedules for approximately one hundred (100) employee work groups and directed work through three Duty Managers. Monitors the accuracy of delivery of all scheduled flight meals. FEDEX Ground March 1998 to June 1999 Company Name 4901 Village Creek Road P: 817.561.3050 May contact Fort Worth, Texas 76119 40 hrs/w, $55,000/yr Duties: Responsible for the courteous and efficient pick-up and delivery of customer mail and packages. Maintain in a friendly, efficient and reliable manner with all customers. Develop proper use of the hand-held scanning/package tracking devices. Ensured all customer information was entered into FedEx systems accurately. Manage and react to day-to-day operational requirements in a professional and timely manner. Establish goals and achieve departmental results, holding self and others accountable for those results. Business Administrator July 1978 to September 1998 Company Name 55 hrs./w, $50,000/yr. Coordinated daily administrative activities and directly supervised 10 to 15 clerical personnel Trained and evaluated the job performance of all personnel assigned within this department Established work standards, assigned and scheduled workflow, delegated work to subordinate managers and supervisors, and reviewed work completion Conducted monthly individual and group counseling session with involuntary and resistant clients Provided client counseling evaluations to upper management Trained employees on software programs: Word Perfect, Microsoft Word, Excel, Power Point and Sabre System. Education and Training Certificate of Achievement - Business Administration, CTU, Santa Ana, CA 08/10 Certificate of Achievement - Operations Management, CTU, Santa Ana, CA : 5 2014 Bachelor of Science : Business Administration , 3 2014 California Coast University － City , State Business Administration High School Diploma : 1 1 Lake Providence High School － City , State Personal Information Citizenship: US Veterans Preference: VRA / 30% Skills administrative, Business Administration, clerical, CA, counseling, client, clients, delivery, forms, inventory, machinery, materials, Excel, exchange, mail, Power Point, Microsoft Word, Monitors, Operations Management, personnel, pick, receiving, recording, repairs, Sabre, scanning, shipping, supervisor, warehousing, Word Perfect, workflow Additional Information Citizenship: US Veterans Preference: VRA / 30% Honors, Awards 08/98 Veterans Preference Awards (Expeditionary Medal, National Defense Service Medal, Navy Achievement Medals.) Other Information I certify that I can type 40+ words per minute and that the information within this resume is accurate.

CHEF

FINANCE SPECIALIST Summary Highly motivated and results-oriented professional with two years of experience in high-pressure finance and accounting environments. Innovative and adaptive thinker who constantly seeks to improve efficiencies and profitability Highlights Variance analysis Financial modeling Superior time management Account reconciliation Advanced Excel Salesforce Board Report preparation 10-Q and 10-K Accomplishments Reduced cost of processing payments in accounts payables by 95% from approximately $1.00 per check to $0.05 per payment Team leader for new development process, Purchase Loan Accounting, and implementation of supporting SaaS, Evolv. Added $300,000 to monthly income, or approximately 43% of EBT. Experience 09/2014 to Current Finance Specialist Company Name - City , State Added detail-oriented, results-driven, and efficient mindset to Finance team of five. Accounts payable, prepaid expenses, and fixed assets. Acquisition of Riverside Bank in December 2014 that increased total assets from $550 million to $850 million. Purchase Loan Accounting - M&A process that generated an additional 40% of monthly income: On the job learning opportunity that greatly improved troubleshooting and problem solving skills. Team leader in the implementation and use of software from Primatics Financial (Evolv). Coordinated with consultants, Primatics Financial staff, and coworkers to meet all project deadlines. Wrote procedures for monthly processing of Purchase Accounting and how to use the software. Responsible for the calculation of the fair value of the Acquired Loan Portfolio for regulatory reporting. 10-Q and 10-K proofing, editing, and updating of financial tables led to the development of a strong ability to interpret key business performance metrics. SNL Implementation: team leader in use of SNL web-based software (SaaS) that resulted in a live feed of general ledger data to be analyzed and transformed to a reportable format without reliance on Access databases. Investment activity General ledger and bank account reconciliations. 04/2014 to 08/2014 Deposit Operations Associate Company Name - City , State Four month bid with Deposit Operations department to gain an introduction to banking. Daily activities: Items processing, ACH file verification, and incoming/outgoing wire operations. General ledger reconciliations. Wrote and updated procedures. 09/2012 to 05/2013 Accounting Associate Company Name - City , State Accounts payable / receivable process Worked independently to set up an automated 1099 process in accounting system, Inacct. Interacted with IRS representatives and researched regulations in regards to 1099-INT/MISC requirements. Reconciled lending bank account and booked principal and interest for loans receivable. Used Salesforce (core software) to upload lending activity to Intacct (financial software). Booked realized and unrealized FX gains, losses and hedging adjustments. Revaluated principal outstanding in foreign currencies due to monthly exchange rate fluctuations. Worked closely with Controller to produce financial statements through accounting software (Intacct) and not excel. Ensured consistency and accuracy of data relayed across multiple departments 07/2012 to 08/2012 Community Consultant Company Name Volunteered in Guatemala to help a Microfinance organization improve community outreach. Performed marketing and sales campaigns with local entrepreneurs in rural communities. Empowered individuals by providing access to vital and affordable products (i.e. glasses, water filters, and solar products) Managed team of eight to conduct sales and market research for solar products in urban and rural areas. Translated qualitative data into quantitative data in excel and used a PowerPoint presentation to present our findings. Education 05/12 Bachelor's of Science : Finance Bentley University - City , State GPA: GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Major GPA: 3.33 Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Select One : International Business Universidad de Navarra - City , State , Spain Study Abroad Program 08/2010-06/2011 Challenged personal boundaries by immersing myself in the Spanish culture for an academic year. Embraced the opportunity to build new relationships by participating in a program where I knew no colleagues prior. Languages Advanced Spanish Interests Carpentry, globalization, international economics, sailing, social and economic development, sports, and technology. Skills accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing and sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree,

FINANCE

BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Experience Branch Manager/Operations Manager April 1973 to June 2000 Company Name － City , State I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College. I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget. Using Excel, I created and maintained detailed financial accounting and reporting forms and documents. I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships. I was responsible for payroll preparation for all staff (taxes, records, federal filings.) I am proficient with Word and Excel, and can quickly learn and use other software systems. I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management. Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage "how-to" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers. Claims Arbitration Specialist January 2007 to January 2015 Company Name － City , State review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome. RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices. Claims Subrogation Supervisor May 2005 to March 2007 Company Name － City , State oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as "one-level-up" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires. Subrogation Claims Representative April 2002 to May 2005 Company Name － City , State Review and analyze assigned claims to determine required actions for subrogation. communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company. cooperate and coordinate with other team members on related claims and other team-related issues. provide input for disputed resolution of issues involving my team as well as wider departmental concerns. Office Supervisor / Bookseller April 2001 to April 2002 Company Name － City , State supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store. Education Bachelor of Arts : Psychology , 1973 Kutztown University － City , State , USA Psychology Interests Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Additional Information Professional Licenses and Affiliations Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes

BANKING

CONSTRUCTION MANAGEMENT- ASSISTANT Professional Summary Experienced professional with 10+ years experience in Project Management with a background in Real Estate, Residential, Commercial, Civil, Contract Management, project Coordination, Procurement, Business development and other facets of the Construction industry. Demonstrated verifiable success leading multi-million dollar organizations through start-up, revitalization, and accelerated growth. Solutions-driven, decisive and results-oriented with outstanding negotiation and crisis management skills. Seeking an opportunity to leverage leadership, management, and business development skills to become a top-level construction manager. Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers,investors, REIT accounts Education Bachelor of Arts : Business Administration And Management College of Southern Nevada - City Certificate : Construction Management , 2019 Turner Construction Management Program - City Certificate : LEED Certification , 2019 Kirksey Acrchitecture - City Certificate : Real Estate , 2018 Champions - City Project Management Coursework , Expected in 2020 Houston Community College - City , State Osha 30 , 2019 Associate General Contractors - City Construction Management Technology , Expected in 2020 Houston Community College - City , State Affiliations Women's Chamber of Commerce of Houston ABC (Associated Builders & Contractors) AGC (Associated General Contractors of America) Software Skills Buildium, Appfolio, Yardi, Realpage, Quickbooks, Microsoft Office, ADP, Workforce, Salesforce, Powerpoint, Excel, Scheduling , Autocad Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers, investors, REIT accounts

CONSTRUCTION

ENGINEERING MANAGER Profile Dedicated Engineering Manager with excellent technical, analytical and communication skills demonstrated by over 25 years of experience. Skills Windows XP Professional (Word Excel and Outlook) and Internet. Project management Process improvement Accomplishments Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience Engineering Manager 11/2010 to 02/2016 Company Name City , State Directed the installation, testing, operation, maintenance, and repairs of equipment. Trained mechanics on standard operating procedures and coordinate preventive maintenance programs. Responsible for remodeling projects, making detailed plans to accomplish goals and direct the integration of technical activities. Worked closely with management, front desk, food & beverage, security, and housekeeping staff in regards to room and common areas activities and issues. Responsible for safety, health, fire, and emergency systems to comply with municipal and federal regulations. Managed numerous projects simultaneously within budgetary restrictions. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Collaborated with the Director of Engineering regarding design parameters for projects. Resolved part and assembly discrepancies. Assistant Superintendent 04/2003 to 10/2010 Company Name City , State Responsible for the maintenance and repairs of 600 residential units. Assisted the Superintendent in maintaining the physical integrity of the building. Involved in ensuring a safe, secure and comfortable living environment for residents. Handled the daily building inspections for damages and cleanliness. Performed electrical and plumbing work as needed. Conducted preventive maintenance of low-pressure oil boiler and ancillary equipment. Supervised a staff of nine (doormen and porters) in the evenings. Repaired or replaced defective equipment, components or wiring of window air conditioning units and 3-tons systems. Prepared estimates for work orders and request material required to complete jobs. Ensured that adequate supplies are in stock for emergency repairs and preventive maintenance. Completed daily reports of work performed, problems, unusual occurrences, materials expended for billing and recordkeeping purposes. Suite Attendant 12/1994 to 03/2003 Company Name City , State Served eighty-nine luxury suites during Knicks, Rangers, concerts, circus and private events. Acted as the liaison between Madison Square Garden Club Suites Service Department and guests. Assisted in the coordination of corporate parties. Assistant Superintendent 10/1990 to 09/2000 Company Name City , State Assisted in the maintenance of 47 residential units. Repaired all physical damages to apartments. Responsible for conducting all plumbing and electrical wiring. Education and Training Type your own 2016 Trade School Coursework in [Course Name] Languages Fluent in Spanish Skills Billing, blueprints, carpentry, detail-oriented, electrical wiring, engineer, HVAC, materials, Excel, Outlook, window, Windows XP, Word, Oil, painting, Plumbing, read, repairs, safety, Soldering, Fluent in Spanish, Welding, wiring

ENGINEERING

SENIOR STUDENT FINANCE SPECIALIST Summary A dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. An expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Experience Senior Student Finance Specialist January 2010 to Current Company Name － City , State SUMMARY I am a dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues. I am an expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth. Evaluates students' Financial Aid's compliance with schools' regulations and control. Assessments include: ISIR and c-code evaluation, Loans and Grants eligibility, grades and attendance reviews, and QA on other miscellaneous documents such as Proof of HS graduation. Responsible for performing daily Title IV and Tuition Refund calculations. Maintains the students' general ledger by assuring all the Academic Years are balanced. Main adviser of students' credit balances assisting other teams and departments. Processes National Student Loan Database (NSLDS), Student Status Confirmation Reports (SSCR) and submit accurate reports on time, thus keeping them in compliance. Emphasis on time management to meet month end and quarter end deadlines. Supports interdepartmental teams regarding any issues with out of school students. Ample use of Microsoft Excel - vlookups, pivottables, formulas, creating simple macros, etc. Promoted from Student Accounts Processor in which responsibilities included all postings to the ledger (Financial Aid funding, credit card refunds and ACH returns, and reapplications of payments in CampusVue, reviewed Agency Sponsors, and sent out wires to Higher One.) Takes on projects when needed, as well as works on weekends during month/quarter end. Invoicing Associate January 2008 to January 2010 Company Name － City , State Researched and assigned the correct identifiers for each customers based on their regions. Performed updates and movements of customers based on their regions. Utilized independent decision making skills on each assignment with the use of diverse software, and computer applications. i.e. TCAM, Execustar, SAM, SAART Web, CIAM, and Q Messenger). Resolved issues concerning accounts that are in the wrong channels for the Sales Operation Lead. Retained database by determining customer's legal corporate structures and hierarchies. Created procedures for TCAM usage for new hires and for future references. Adjustments Associate January 2007 to January 2008 Company Name － City , State Investigated and adjusted Item Processing Center's bank teller errors based on their regions. Processed requests on items posting twice, missing items, source of receipt, listed not enclosed, photo and original items, encoding errors, and missing cash letter items. Validated all of Bank of America's adjustments to Banco Popular by debiting or crediting appropriate accounts. Performed debits from accounts that engaged in fraudulent cashing of Social Security checks and created Protest Letters for the customers. Attended telephone inquiries on pending credits and cases from both internal and external customers along with correspondent banks. Processed several charge-off items that are past due deadlines in order to accurately debit or credit affiliated banks. January 2003 to January 2007 Company Name － City , State Proof Processor promoted to Teller Processed customer's transactions, performed bank by mail and night drop deposits. Balanced the ATM, coin vault, cash vault, and other monetary instruments (Travelers checks, Money order and Official checks) daily. Answered to customer's inquiries or questions and attended telephone calls from customer services for further assistance. Reviewed teller transactions, corrected the errors, and balanced the accounts in question. Entered checks and corrected rejected items from the proof processing machine and manually looking up the check in question and typing its amount. Performed the entire end of the night duties such as balancing accounts and adding the totals for other affiliated banks to be mailed out to La Salle or Federal Banks. Assigned the role to audit co-workers and assume supervisory position on weekend because of a proven track record of dependability Created training procedures for the Item Processing Department for First American Bank, and other banks that were also processed by FAB. Education Bachelor's Degree : Business Administration , December 2006 University of Illinois at Chicago － City , State Business Administration Master's Degree : Business Administration Accounting , April 2012 American Intercontinental University Online － City , State Business Administration Accounting Skills Academic, photo, Agency, ATM, c, computer applications, credit, critical thinking, customer services, Database, debit, decision making, detail oriented, Financial, general ledger, Grants, ledger, legal, Letters, macros, Microsoft Excel, mail, Money, works, Processes, QA, researching, Sales, supervisory, telephone, time management, typing

FINANCE

FINANCE ANALYST Summary Strategic and analytical finance professional with 4+ years of success in financial reporting, analysis and project management. Skills Analytical skills  Variance analysis Complex problem solving Financial modeling Self-motivated professional MS Office Suite Interpersonal skills Leadership skills Accomplishments PHI SIGMA SIGMA SORORITY CALIFORNIA STATE UNIVERSITY October 2006 - June 2010. Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise. Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. Analyzed, revised and worked with budgets. President 2007-2008. Community service: Relay for life, American Heart walk, Linus Project, Phi Sigma Sigma Foundation. Hold regular meetings. Leadership training 2 years. STATE FARM ACTIVITIES COMMITTEE June 2012 - January 2013. Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise. Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. Analyzed, revised and worked with budgets. Hold regular meetings. Experience Finance Analyst Nov 2013 to Current Company Name － City , State Executed and reported variance and gap analysis.  Monitored and analyzed Key Performance Indicators (KPI) and financial ratios. Tracked, analyzed and interpreted trends in [Data type] data.  Analyzed pricing and sales for all business products. Developed financial analysis reports and presentations by applying acquired financial principles. Analyzed businesses of varying sizes to determine the financial impact of potential investments. Manipulated data using pivot tables, pivot charts and macros Evaluated return-on-investment and profit-loss projections. Planned and managed budgets in excess of $ [Amount] . Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Managed trade on new product releases. Worked effectively in a heavily cross-functional, fast paced environment. Researched and resolved billing and invoice problems. Created training manuals for our trade system. Led team training. Provided a high level support to sales representatives and customers. Recommended changes to existing methods to increase the accuracy and efficiency of our ROI.  Generated and distributed weekly reports. Lead on and off-site support across multiple time zones. Claim Representative Feb 2011 to Oct 2013 Company Name － City , State Examine claims forms and other records to determine insurance coverage. Investigate and assess damage to property and review property damage estimates. Interview or correspond with claimants, witnesses, police, or other relevant parties to determine claim settlement, denial, or review. Review police reports and physical property damage to determine the extent of liability. Negotiate claim settlements and recommend litigation when settlement cannot be negotiated. Analyze information gathered by investigation, and report findings and recommendations. Refer questionable claims to investigator or claims adjuster for investigation or settlement. Collect evidence to support contested claims in court. Examine titles to property to determine validity and act as company agent in transactions with property owners. Evaluate practicality of repair as opposed to payment of market value of vehicle before accident. Determine salvage value on total-loss vehicle. Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Intern Aug 2010 to Oct 2010 Company Name － City , State Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person and to discuss any existing coverage. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Calculate premiums and establish payment method. Contact underwriter and submit forms to obtain binder coverage. Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Customize insurance programs to suit individual customers, often covering a variety of risks. Education and Training Bachelor of Science , Business Administration Finance June 2010 CALIFORNIA STATE UNIVERSITY OF BAKERSFIELD － City , State Business Administration Finance Phi Sigma Sigma Sorority Skills binder, clientele, clients, features, financial, forms, insurance, litigation, marketing strategies, market, meetings, networking, police, policies, recording, seminars, settlements, Sigma, technical assistance, underwriter

FINANCE

DIRECTOR OF NATIONAL SALES- US. HEALTHCARE Executive Profile SALES AND BUSINESS DEVELOPMENT EXECUTIVE Successful in sales management and business development at the local, regional, and national levels. Hands-on manager with highly developed negotiation skills. Provide sound budgeting, financial, and forecasting management. Creative problem solver who drives revenue, resolves conflict, and consistently exceeds sales goals. Skill Highlights Leadership/communication skills Business operations organization Client account management Budgeting expertise Negotiations expert Employee relations Self-motivated Market research and analysis Customer-oriented Microsoft Family Products Customer CRM GPO and IDN targeting Vendor and Distributor Relations National Business Development Regional Business Development Local Business Development Forecasting C-Suite Executive Targeting Exceed Profit and Sales Goals Problem Solver Sales Management Core Accomplishments 45% Healthcare division growth in 2014 500% growth of Healthcare active business pipeline Developed, managed, supported sales budget that exceeded 20 million dollars Exceeded sales and profit goals by 40% plus in 2010, 2011, 2012, 2013, 2014 Grew Northeast Region into largest and most profitable territory in company 2012-2014 Largest territory margin increase in company 2012-2014 Took territory from 5 % under contract to 65% (highest % in company) 2012-2014 Highest new account margin in company 2013-2014 Multi-Year contest winner Professional Experience Director of National Sales- US. Healthcare March 2014 to Current Company Name － City , State Responsible for leading and overseeing all national sales functions for healthcare segment consisting of medical gases, maintenance/certification services, and durable medical equipment Develop strategies to improve customer experience while increasing sales margins within hospital, dental clinics, skilled nursing centers, medical equipment and healthcare services segments. Manage divisional budgets/P&L, forecasting, sales, supply chain management, strategic direction and business planning for national sales representatives and supply chain engineers Identify key strategic relationships with suppliers in medical equipment, medical gas supplies, maintenance and certification services, GPO and buying groups to increase margin and sales Created new healthcare sales verticals and channel sales opportunities Manage and develop regional, national, and local distributor relationships for healthcare segment Responsible for client related risk assessment, action planning, project development, and implementation Project manager of all new healthcare facility construction opportunities Developed all healthcare training and marketing material for internal and external personnel Prospect, assess, mentor, and develop all fortune 500 healthcare opportunities in Nashville and with top tier US national customers Train national sales team in all aspects of healthcare related sales material including proposals, product offerings, and consultative healthcare sales tactics Support day to day sales activities for all reps Develop reporting capabilities for customer dashboards and key performance indicators for healthcare division Developed systems, policies, and procedures for internal customer service and data entry staff. Present all major proposals to clients, negotiate pricing, review contracts, and define service expectations National Accounts Manager- Northeast Region June 2012 to March 2014 Company Name － City , State Industries serviced include hospitals, skilled nursing facilities, clinics, retail sporting goods, and industrial wholesale contractor outlets for medical/industrial/retail gases and equipment Responsible for overseeing all business development activity in northeast territory that included all customer activities, customer service, budgeting, forecasting, contract negotiation, and billing. Attained new business via campaign management, direct selling, prospect qualification, value capture analysis through consultative selling techniques Coordinated all internal company activities with external partners to deliver solutions to clients Managed and maintained relationships with key national and regional distributors Achieved highest customer service ranking within company Managed, developed, and maintained highest profit and sales territory for entire company that included top 2 industrial accounts, #1 retail account, and #1 hospital account. Maintained highest activity levels within company for meetings, proposals, and new business sold. Business Development Manager June 2006 to April 2012 Company Name － City , State Responsible for managing all aspects of engineering business development and sales for Delaware and New Jersey to medical device, pharmaceutical, industrial manufacturing, electronic manufacturing, and R&D organizations. (DuPont, Dentsply International, Siemens, W.L. Gore, Goodrich, Chrysler, General Motors, T.A. Instruments, FMC BioPolymer) Exceed weekly actively goals with 15 + meetings, 3 client lunches, 100 + daily cold calls, 100 self-generated leads Responsible for customer analysis, developing sourcing strategies, identifying screening requirements per customer, coordinating selection and compliance processes, identifying K.P.I. and initiating formal procedures for follow-up and client saturation /satisfaction Coordinate and manage all internal responsibilities for various internal departments Identify and build relationships with all key decision makers and influencers that include: Direct and Indirect Hiring Managers, Provide a consultative and results driven process to clients that is accompanied by continuous follow-up Education B.A : Marketing , 2006 Bloomsburg University － City , State Professional Training Karrass Effective Negotiating Seminar Linde Pro Sales Training Sales Performance International-Solution Sales Sales Performance Internal-Management Training Challenger Sales Training Completed Advanced Sales Training I Consultative Sales Training Situational Leadership I Behavioral Interviewing Training Advanced Lead Generation Techniques and Diversity Training

HEALTHCARE

SENIOR HR MANAGER, HR BUSINESS PARTNER Summary A highly dedicated and accomplished human resources manager with a record of proficiency in employee relations, training and development programs, recruitment and on boarding, payroll management, benefits administration, HRMS Database administration, job description development, wage/salary reviews, record keeping, and compliance. A proven leader in championing company values, vision, and expectations through effective communication and facilitation. Aligns HR strategy with business objectives, assesses and anticipates HR-related needs, communicates proactively within global HR teams and management, and seeks to develop highly effective integrated HR solutions. Experience Senior HR Manager, HR Business Partner January 2014 to January 2016 Company Name － City , State HR Manager January 2012 to January 2013 Quality Service Manager, HR Manager January 2010 to January 2011 Company Name － City , State Transferred from PEO model to full service payroll and benefits set up, including RFP for various payroll and benefits vendors, interviewing for best fit, completing implementation phase, and working through follow up issues such as workers comp placement, tax set up in 15 states and five localities, setting up FSA and commuter benefits plans, ensuring smooth transition of background check and drug testing, and facilitating smooth payroll transition. Built and managed HR function across U.S. and Canadian locations, including full cycle bi-weekly payroll, policy creation and development, training and development programs, developing employee handbook, safety/compliance training, employee induction/orientation programs, and employee appraisal/review processes. Oversaw life cycle benefits renewal process, including meeting with various insurance brokers on plan variations, presenting findings to senior management, coordinating open enrollment info sessions, and answering questions. Processed all new-hire, benefits, leave termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions. Provided guidance and input on U.S. and Canadian workforce planning, succession planning, compensation, and benchmarking, while maximizing central areas of excellence to build pipeline of readily available top talent. Drove performance management, talent review, succession planning, and training and development. Partnered with business unit directors to roll out all key people processes such as performance management, compensation, benefits, and development programs, as well as identifying training needs for business units and individual executive coaching needs. Prepared monthly lunch and learns on manager specific topics via in-person training and/business skype sessions. Established, implemented, and maintained policies and practices for assisting employees and families relocating by managing visa process for all expats transferring from global sites, including coordination of visa documentation coordination, control of relocation costs, and minimization of work disruption for employee and organization. Achieved benefits cost reduction of 15% due to move from PEO to full service benefits. Managed retender process of Canadian benefits to see 22% cost savings annually. Forged global partnership across HR function to deliver value added service to management and employees reflecting business objectives of organization. Earned 2013 individual award for global excellence. Assistant Property Manager January 2007 to January 2010 Company Name Oversaw fire life safety program, including all building financial/operational components, interaction with all tenants, new construction and renovations, permitting and code compliance, and numerous other contracted vendors available for emergency recovery. Coordinated all engineer safety training with each assistant chief engineer each month for required OSHA safety training, including administering training, tracking attendance, and ensuring compliance. Supervised recruitment and management of service coordinator staff, including orientation, training and development, employee issues, performance reviews, and work delegation. Completed "green" initiatives, including assisting in LEED certification process, Energy Star applications for two office buildings, recycling program implementation, submitting campus for BOMA 360 designation, and all tenant events promoting campus as "green" campus. Education M.B.A : Human Resource Management , 2011 University of Houston Human Resource Management B.B.A : Management Management B.B.A : Marketing , 2006 Marketing Affiliations Society of Human Resource Management New York City Society of Human Resource Management Skills benchmarking, benefits, bi, cost reduction, documentation, engineer, executive coaching, senior management, financial, FSA, HR, insurance, managing, office, new construction, payroll, performance reviews, performance management, permitting, policies, presenting, processes, program implementation, recruitment, renovations, RFP, safety, tax

HR

EQUIPMENT ENGINEERING TECHNICIAN Professional Summary Skilled Maintenance Mechanic Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker. To obtain a position where Teamwork, Integrity and Proffesionalism are a high standard in the Company's Mission Statement. All while engaing in new challenges and learning experiences. Skills ·  20 years of Material Management experience  with State and Federal Government · 13 years of Law Enforcement experience with the United States Marine Corps and Army National Guard. · Knowledge of mechanical test equipment. · Work from written/verbal instructions, schematics, rough sketches, troubleshooting diagrams, layouts and plans, interpretation and application of technical knowledge and understanding of mechanical theory and principles. · Proficient in the use of PC's, MS  office, 10key by touch and Customer Service skills. · Forklift and Crane Certified · Self motivated to Lead and Achieve Company goals with excellence, integrity and efficiency. · NDT Level II  · Knowledge on mechanical, pneumatic and hydraulic theory and principles   Work History Equipment Engineering Technician 05/2014 to Current Company Name – City , State Responsibility for designing/selecting robotic systems, run simulation, implementation, commission and programming. Support and assist maintenance team in troubleshooting difficult breakdowns and chronic equipment failures. Conduct the installation of factory automation and electrical control systems for manufacturing equipment Provide Troubleshooting of electrical systems in plant manufacturing equipment Provide effective direction, coaching, and OJT to fellow employees on shift to boost their skill sets, and help Production achieve their goals. Plan and organize between shift and weekend work, including verification, for smooth operations. Assist the Supervisor in developing PMs and procedures for maintaining all of the equipment in the shop. Provide shift- to-shift communication in order to keep all associates up to speed and working toward the same goals. Set an example, and ensure that all associates comply with safety regulations and the plant's safety program. Work with engineers and fellow technicians to resolve technical problems. Assist in candidate selection as requested. Maintain departmental records Maintain spare parts inventory. Identify and order needed parts, maintain tracking system. Perform other duties as assigned by the Supervisor and Manager. Mechanical Technician 04/2013 to 05/2014 Company Name – City , State Implement repair services on all production equipment, auxiliary equipment and building equipment using hand tools, testing tools, manual drawings, computer and any other tools necessary to accomplish the task. Provide reliable, high quality customer support through on-site inspecting, installing, repairing and/or replacing fire alarm equipment as well as conducting preventive maintenance services pertaining to many different manufacturers equipment. Ensure conveyor belts working effectively Operating Engineer / Test Technician 11/2007 to 06/2012 Company Name – City , State Operates, repair and maintain Facility/Plant Machinery, Test Equipment, Lubrication and Cooling Systems and High Pressure Systems for NASA unitary Wind Tunnels. Constructs, modifies, maintains and services wind and propulsion tunnel research facilities used to test models of aircraft components, utilizing knowledge of engineering test methods and procedures. Installs and aligns mechanical hydraulic and pneumatic test equipment and models on support structures. Installs instrumentation, thermocouples and pressure taps on model and test equipment. Inspects test setup and operates equipment to detect and correct malfunctions. Maintains instrumentation equipment and accessories for pressure valves, icing indicators, drive units, spray units, and pumps. Confers with engineering and other personnel during testing and modifies model, test support structure, or test equipment as directed. Inspect, test, and install fire sprinkler systems, standpipe systems, fire pumps, and clean agent systems at various industrial, commercial and institutional facilities in accordance with various codes. Perform inspections, test and repair/replace fire hoses and fire hydrants. Generate reports based on inspection findings. Logistics Coordinator / Sr. Lab technician 10/2006 to 11/2007 Company Name – City , State Coordinates all incoming and outgoing shipments of solar arrays, panels, shipping containers and ground support equipment. Interfaces with Metrology personnel to ensure calibrated equipment needs are prioritized and maintains inventory of the Section's calibrated equipment. Supports work in progress, troubleshoots manufacturing problems caused by test equipment. Coordinates proof loading and non-destructive testing of lifting fixtures and handling equipment. Maintains inventory of industrial supplies. Disposes of hazardous materials and coordinates area compliance. Understands and follows the 20 elements of ISO 9001. Production Control Analyst 11/2004 to 05/2006 Company Name – City , State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's). Interfaces with process engineers, manufacturing operators and supervisors to control and analyze the movement of production. Resolves complex constraints for any WIP that may cause schedule delays, problem solve all audit issue on work centers. Perform internal and external expediting of critical parts and initiate and process scrap tags, and process miscellaneous issue requests. Extensive use of the Promis software. Trains new hires in Class 100 clean room protocol and enforces violations. Procurement of all clean room articles and consumables with outside vendors. Supervises courier team of 5 to ensure proper transport of company assets from site to site. Material/Production Planner 07/2001 to 02/2004 Company Name – City , State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's), and generates shipping packing lists and invoice documents. Responsible for scheduling, releasing, updating, and closing work orders in a timely manner. Reports oral and written status of work progress to internal customers. Interfaces with all Operations functions Education General Courses : Monterey Peninsula College - City , State Technical Diploma : San Francisco Police Academy - City , State Accomplishments Writes DSN's for over shipment, wrong parts, and or no certification. Completes memo receivers for parts with no PO reference or those returned for repair. Coordinates efficient flow of materials and analyzes required capacity in processes with involved departments to ensure a smooth and timely operation. Extensive use in all Microsoft Office applications and the following software: WDS, LSS, CAVS II. Skills automation, closing, coaching, oral, hardware, customer support, designing, direction, hand tools, inventory, ISO 9001, Machinery, materials, mechanical, personnel, processes, Procurement, programming, progress, quality, Quality Control, Receiving, repairs, repairing, research, robotic systems, safety, scheduling, shipping, simulation, Supervisor, Test Equipment, Troubleshooting, written, articles

ENGINEERING

AVIATION SAFETY ASSISTANT Summary I have 17 years of customer service experience as a administrative assistant with the Federal Aviation Administration. Throughout my career I have earned several awards, and recognitions for my commitment to people, team player award and Administrative Employee of the year several times. I have also received several awards for arranging organizing and preparing meals for myself for 40- to 60 people for charity lunches that take place weekly ever year from Oct 1st to December 15th ( I have been doing this since 2003 in addition to keeping up with my other responsibilities. Although I have not worked in a restaurant since a teenager, I believe my desire to work, and my exemplary costumer service skills would serve me and the company well in this position. Highlights Reliable and punctual Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Comfortable standing for long time periods Delivers exceptional customer service Engaging personality Excellent multi-tasker Accomplishments Recognized by peers and management for going above and beyond normal job functions. •2014 Administrative Employee of the Year Award •2013 Administrative Employee of the Year Award •2009 Commitment to Quality, Service, Productivity •2007 Commitment to People Group Award •2006 Commitment to People Group Award •2006 Administrative Employee of the Year Award •2003 Administrative Employee of the Year Award •2001 Greater Boston Federal Executive Support Personnel Award •2000 Greater Boston Federal Executive Support Personnel Award Experience Aviation Safety Assistant January 1998 to October 2015 Company Name - City , State In my position as the Aviation Safety Assistant for operations I perform administrative tasks such as preparing travel arrangements and assisting with investigations by gathering information and drafting correspondence and reports for enforcements, accidents, incidents and complaint investigations, I maintain and coordinate the calendars, and schedules for my unit, and maintaining l confidential files, the Facility Emergency Security Plan and the telephone availability list to insure daily office coveraged. I enter payroll data, assist with the labor distribution reports, and insure accuracy on all operation's correspondence before they leave the office. Additionally I provide daily customer service and have been awarded customer service awards and recognitions along with 3 administrative employee of the year awards. Utilizing my programming, web designing and software education, I have created and maintained several useful SharePoint Databases and forms. In order to maintain the reliability of the SharePoint I perform weekly backups, manage users and continuously add new features and information as needed while providing training to all employees on the workings of SharePoint. I have received time off awards and other recognitions on three separation occasions for my accomplishments in significantly reducing the workload associated with former tedious reporting processes. I have also trained and assisted five other office Employees on the building of their SharePoint databases and on setting up user permissions. Education Computer Learning Center Business School Graduate Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware and Software Installations Honors Graduate : Business , 1998 Computer Learning Center Business Course - City , State , usa Honors Graduate: Networking Webpage design Basic Accounting Microsoft Office Graphic Design Database Management Personal Information My 16 years as an Administrative employee has also provided me with the essential knowledge of and clear understandings of office practices and procedures related to my position. Whether I am entering time and attendance information, sending out a letter of investigation, or tending to a stakeholders requests I have been successful in utilized this knowledge to correctly complete the tasks at hand. I have had the opportunity to serve as a lead coordinator on several committees such as the Combined Federal Campaign where I have successfully organized and promoted the campaign for over 14 years planning, organizing preparing and serving food weekly to 40 to 60 employees in which the proceeds went to charities under the combined federal campaign. Other committees include the Occupational Safety and Health Administration (OSHA) Additional Information Other Completed Courses: Work Place SAFETY ORIENTATION Compliance Philosophy Briefing FY15 Information Security & Privacy Awareness Training Course OSH Responsibilities I am a volunteer at a day care center and have completed courses in safe serving when preparing and serving food. Certificates Achieved. Records Management 101 Annual Ethics Training Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Introduction to Safety 2014 Security and Privacy Awareness Training Workplace Security Awareness Being an Effective Team Member Office Safety Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Interacting with Others Safety and Health in the Workplace Skills Customer Service Administrative Skills Highly Motivated

AVIATION

CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments. Core Qualifications Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development. Time management Proficient in MS Office Strong organizational skills Active listening skills Seasoned in conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries. Sales Manager October 1995 to February 2014 Company Name - City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. Sales Manager October 1989 to July 1995 Company Name - City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. Data Entry operator September 1985 to June 1989 Company Name - City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into. cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted. positive customer and associate relations through courtesy, service and professional appearance. Loan Servicing Representative August 1984 to August 1985 Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Education High School Diploma : General-Business Communications , 1983 William Penn Vo-tech Harrisburg - State , USA General-Business Communications Morgan State University - City , State , USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful and active listener, customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos. Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly.

ADVOCATE

VICE PRESIDENT/OWNER Summary A self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Senior Loan Officer offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented.Organized Senior Loan Officer who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments. Highlights Customer service-focused Sales expertise Collections proficiency Debt and credit management Excellent time management Energetic Safe Act of 2008 Certification Financial planning expert Steward of institutional regulatory compliance Knowledge of VA, FHA, Conventional and USDA loan processes Reliable Excellent communicator Accomplishments Received USDA Million dollar producer for the East Tennessee region for several years. My company also provided home ownership guidance on site for local factories, to help their employees understand the homeownership basics and to get them motivated toward homeownership. Experience Vice President/Owner September 2002 Company Name - City , State License No. 186260 Responsibilities included, but were not limited to, meeting with clients, loan applications, reviewing loan applications to see if they met the criteria for approval, determining the best loan product for the customer, preparing all loan documents for customers signature, processing the customers loan file. Verifications of employment and verifications of deposit, getting file ready for closing (all aspects of Loan Processing) bookkeeping, filing, answering multiple phone lines, payroll, pre and post-closing audits. Hiring and training of employees. Post closing loan follow up to ensure customer satisfaction with our products and services. Adhered to all federal and state compliance guidelines relative to mortgage lending. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Educated customers on the variety of loan products and available credit options (such as VA, FHA, Conventional or USDA) Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Built knowledge about latest banking products and services through Continuing education every year. Legal Secretary February 2002 to September 2002 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Received and disbursed all incoming mail. Composed and revised legal documents, including letters, depositions and court documents. Legal Secretary August 1998 to June 1999 Company Name - City , State Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Processed and distributed invoices to bill clients. Maintained the schedule for client appointments and court appearances. Composed and revised legal documents, including letters, depositions and court documents. Maintained office supplies by checking stocks and placing orders. Coordinated and scheduled meetings and telephone conferences. Photocopied all correspondence, documents and other printed materials. Organized and maintained law libraries, documents and case files. HUMAN RESOURCES/OFFICE MANAGER May 1997 to August 1998 Company Name - City , State Managed all aspects of production payroll for all 100 employees. All Clerical Duties, such as but not limited to filing, typing, answering all phone lines, handling employee disputes, shipping, receiving and accounts payable. Managed and filed any unemployment claims for all employees. Education Certificate : Mortgage Loan Originator Capstone Institute, 2008 - City , State , USA I have had training for several years in the Mortgage industry. I have attended several workshops and conferences offered by our lenders to introduce their new products and keep us informed about any upcoming changes. I also attend continuing education every year offered by the Tennessee National Association of Mortgage Professionals since 2009. Additional Information I have successively owned and managed my company for 14 years. This filled a need in my community as this was the only Mortgage Company there. I am very proud to have been such a big part of our community. Skills Calyx Point LOS Also trained on Encompass LOS Software Efficient in Microsoft word, PowerPoint and Publisher Client Bookkeeping Software

APPAREL

SENIOR MANAGER -NATIONAL SALES FINANCE Executive Profile Ambitious [Job Title] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Skills Office software: MS Word, Excel, PowerPoint, Access Systems: Solar, Business Objects, PC Links General Ledger, FCI, FC Links, FEC, CORE, SAM Professional Experience Senior Manager -National Sales Finance April 2005 to Current Company Name － City , State Manage Consulting Services Group Money Manager reconciliations. Control National Sales revenue & expense accruals and deferral. Manage Litigation reserves and Legal accruals. Supervise month end close, balance sheet reconciliations, variance analysis and audit requests. Coordination of projects and production issues with FA Compensation Information Technology Organization & implementation of new product within FA Compensation Dept. Redefined & improved SOX controls and implemented self assessment of these controls Administer all FA Compensation security entitlements Manage Financial Advisor Trainee Compensation Managed team of 3 of professionals. Vice President-Wealth Management Controllers January 2010 to Current Company Name － City , State Strengthened company's controls by managing the implementation of introducing broker to single broker dealer. Senior FC Compensation Specialist October 1997 to March 2005 Company Name － City , State Review Amortization entries processed for Special Compensation & Deferred Compensation Programs Balance sheet review and sign-off for Special Compensation loans & Deferred Compensation awards Prepare Department Sarbanes Oxley control document and associated Risk Controls Assessment matrix Team project leader in the conversion of Compensation feeds to new People-soft platform Maintain general ledger payroll accounting department mapping table Work with Payroll Systems Support Team on service requests for any GL system modifications Establish, delete, and change name of GL accounts within the payroll accounting monitor centers Benchmark analysis of GL Accounts for payroll and tax accounting monitor centers Contribute to ongoing development of a web based system for tracking Special Compensation Loans Generate payroll feeds for special compensation income, taxes and inputted interest updates Analyze and review monthly and semi-monthly payroll feeds to the general ledger Monthly analysis of fringe calculation and eligible earnings for SB, Citibank, and Associates First Coordinated and produced audit schedules for internal and outside auditors Analysis of quarterly CAP dividend payments for all legal entities and posting entries to retained earnings Prepare daily trial balance reports for review and analysis of GL accounts for Payroll accounting Review all balance sheet schedules prepared by the Payroll Accounting Group Daily review of margin activity for various accounts and the feed to the general ledger Responsible for all P&L inquiries related to payroll feeds Monitored Front End Control (FEC) of Product Area feeders sent to the CORE commission system Communicated back to Product Areas on rejected and warned transactions for analysis and review Worked with Product Areas on development and maintenance of FEC feeders Prepared monthly control book reports and distributed to RFCC Mgmt, SB Controllers, and PCG admin. CORE commission system maintenance for blotters, departments, regions, FC numbers and GL accounts Reviewed and tested system enhancements/changes resulting from PCG commission policy changes Reconciliation of payable account for Citibank Private Bank gross production Supported FC Compensation Specialists with Business Objects and commission system related inquiries Daily trade review of prior business day's activity to ensure compliance with retail commission policy Processed account overrides and FC number overrides as approved by PCG Administration Reviewed and input various gross journal, net adjustments and Sales Assistant arrangements Ran adhoc business object queries for research to inquiries received from SB branch offices Intermediate Accountant - Account Executive Compensation Dept May 1989 to September 1997 Company Name － City , State Generated and analyzed gross commission revenue reports for senior management Was responsible for calculation of Branch Manager Incentive Compensation (MIC) Monthly analysis of general ledger entries to identify and resolve variances from preceding months Administered the organization of a complete procedures manual for the department Education Business Administration : Accounting Pace University － City , State , US Pace University, New York, NY Majored in Accounting / GPA: 3.60 Degree: Business Administration, Dec '98 Series 7 and Series 63 Certifications Series 7 and Series 63 Skills Compensation, Sales, Balance Sheet, General Ledger, Audit, National Sales, Account Executive, Accountant, Executive Compensation, Litigation, Month End Close, Reconciliations, Sales Revenue, Variance Analysis, Gl, Sarbanes Oxley, Sarbanes-oxley (sox), Loans, Adjustments, And Sales, Arrangements, Journal, Retail, Retail Marketing, Sales Assistant, Accounting, Account For, Front End, Maintenance, Reconciliation, Finance, Security, Sox, Accounts And, Accounts For, Mapping, Payments, Payroll, Payroll Accounting, Posting, Systems Support, Tax Accounting, Topo, Web Based, Deferred Compensation, Access, Excel, Ms Word, Powerpoint, Word, Series 6, Series 7

FINANCE

CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER Summary Maurice Madison, a United States Army veteran, offers expertise in property accountability, logistics and configuration management. Highly motivated, with Technical and Mechanical Engineering Support professional. Strong verbal, listening and writing skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes, customer service and supervision. Committed to quality and excellence. Works well with others and with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth. Highlights Athletic Training -Budget planning Marketing Public Relations -Presentations -Resource management Communications -Windows proficiency Facilities Mgmt. -Mac proficiency Office Experience -Planning -Computer Knowledge -Logistics Case Management Research -Microsoft Word Writing -Microsoft Excel Bookkeeping -Microsoft PowerPoint Effective team leader HAZMAT handling Trained in emergency response CPR certified Expertise in hydraulic and pneumatic systems repair Equipment maintenance Small arms weapons specialist Valid Michigan driver's license Fluent in Troubleshooting 6 time combat veteran Accomplishments United States Army Basic Training. United States Army Ordinance School Advanced Individual Training Graduate. United States Army Airborne School Graduate. Army Hazardous Waste Management Certified. Awarded the Army Achievement Medal. Received Global War on Terrorism Service Medal. Personally responsible for over $65 million of command equipment with no deficiencies, losses or damages. Maintained 100% accountability of a large section of equipment worth over $65 million during multiple overseas deployments. Expanded multi-lateral relations with Iraq and Afghanistan to strengthen security and partnership. Experience Construction Equipment Repairer/ Shop Foreman/ Squad Leader August 2001 to March 2015 Company Name - City , State Serves as a heavy construction vehicle repairer mechanic and assisted in the professional development, discipline, and training of soldiers and peers. Oversaw and performed maintenance on construction equipment used for earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping and powered bridging. Squad Leader to First Line Supervisor.-Directly supervised, trained, and evaluated 40 personnel, supporting over 2,000 troops in four countries, with an inventory list of 1,500 line items, and material assets valued at $65M including large vehicles). Areas of expertise included personnel management, logistics, and operations. Senior management level, gained considerable responsibility for strategic planning and tactical application. Effective decision-maker in high-pressure environments. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Cashier October 1999 to May 2001 Company Name - City , State Customer service. Applying basic computer skills. Greet customers, account for purchases and accuracy of. customer orders, handle money. Assist in food preparation. Additional job duties include answering questions about. menu items and reviewing restaurant policies and services with customers. Training new employees with hands-on. computer instruction and audio/visual orientation with a hiring manager. Education High School Diploma : 2001 Miami Northwestern Senior High - City , State Additional Information Accomplishments Recipient of multiple awards and Accommodations to include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon. Skills audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting

CONSTRUCTION

FINANCE MANAGER/ OPERATIONS MANAGER Career Overview To obtain a full time position in Management Information Systems with emphasis on business analysis where I can demonstrate excellent leadership, business and team work skills to produce effective results. Qualifications Technical help desk experience Strong analytical skills Strong collaborative skills Document management Excellent problem solving skills Strong Communication Skills Customer needs assessment Requirements Analysis Requirements Gathering C++ Java CICS Windows Networks W-LAN Technical Support Switches, Bridges Software Development Life Cycle Systems Applications Systems Development Systems Implementation Systems Integration PC DOS Personal Computers Problem Analysis and Resolution Process Improvements Product Life Cycle Management Product Management Product Research Project Quality Control QA Quality and Productivity Improvement Technical Skills Skills Experience Total Years Last Used Accomplishments IT Training   Successfully trained 25 employees to use new operating system. Network Security   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Network Support   Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department. Work Experience Finance Manager/ Operations Manager July 2004 to Current Company Name － City , State Oversees all aspects of the organization's quality or business improvement efforts, such as developing and administrating the program, training and coaching employees, and facilitating change throughout the organization. Responsible for establishing strategic plans, policies, and procedures at all levels so quality improvement efforts will meet or exceed internal and external customers' needs and expectations. Implemented a new sales-tracking POS system to replace a manual form writing process to increase efficiency. Provided employee training for POS system. Recruited, hired, trained, developed, and directed retail sales teams for two retail Wireless Nation dealer stores. Oversaw client relations, new account development, and customer service. Supervised administrative functions, inventory, cash flow, merchandising, and operations. Generated monthly and annual sales reports. Conducted ongoing staff development and personal growth planning for employees. Doubled annual sales by developing innovative and effective marketing programs. Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction. Achieved 150% of quota and grew number of customers by 200% within the first year as Sales Manager. Led sales calls with team members to establish sales and customer retention goals. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions. Negotiated and closed contracts with Fortune 500 companies, including Sprint Wireless, T-mobile and AT&T. Computer Information Systems Specialist II September 1999 to July 2004 Company Name － City , State Administered the installation, configuration and continued maintenance of network equipment including servers, storage devices, routers, hubs, switches, and printers. Troubleshoots and resolves network connectivity and network related hardware/software problems. Processed an average of 20-30 inbound and outbound technical support calls. Reviews new hardware and software specifications and recommends products for procurement. Install, configure, and optimize network communication hardware and client software. Referred difficult issues to upper management while maintaining positive rapport with customer. Create users, assigns privileges, and provides ongoing user support. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Respond to connectivity related help desk requests. Maintained composure and patience in face of difficult customer situations. Runs backup and recovery operations. Provides support and assistance to staff. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Completes archiving of network data and completes appropriate documentation. Collaborates with teachers and coordinators to assess and evaluate educational software to project future needs. Built and maintained successful relationships with service providers, dealers and consumers. Education and Training Masterof Science : Information Systems , 2016 Bowie State University － City , State 4 .0 GPA Bachelor of Science : Information Systems , 2001 University of Maryland, University College － City , State Coursework in Software Engineering and Hardware Systems Coursework in Distributed Computing, Networks and Databases Skills administrative, backup, cash flow, coaching, hardware, client, client relations, customer satisfaction, customer service, documentation, help desk, hubs, inventory, marketing, merchandising, network, policies, POS, printers, procurement, quality, quality improvement, retail, retail sales, routers, sales, servers, staff development, strategic plans, switches, user support, employee training

FINANCE

PRESCHOOL TEACHER Summary Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become an RN in pediatrics and prenatal care.  C ostumer service rep  committed to addressing customer concerns with speed, accuracy and professionalism. I  am currently a Preschool teacher at  parkway children school | may 2015 to current Teaching between ages 0-4 15 months experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility Accomplishments Managed call flow with up to  3 calls in 5 minutes. ​ Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. ​ Solved severe child behavioral issues in positive and constructive ways. Experience May 2015 to Current Company Name City , State preschool teacher Offered detailed daily reports that outlined each child's activities. Maintained daily records of activities, behaviors, meals and naps. Carefully monitored children's play activities. Created and implemented a developmentally appropriate curriculum. January 2015 to May 2015 Company Name City , State warehouse Unloaded, picked, staged and loaded products for shipping. Worked at a rapid pace to meet tight deadlines. November 2014 to January 2015 Company Name City , State Customer Service Inbond calls Addressed customer service inquiries in a timely and accurate fashion. ​ Education 2013 College America City , State , united states associate medical : Medical specalties GPA: GPA: 48 Certifications First Aid & CPR Finger print clearance card Skills Microsoft, excel experienced, wpm 38

TEACHER

HIRING MANAGER/RECRUITING MANAGER Summary Self-motivated Human Resources Professional with 9+ years Healthcare and Social Services Recruitment, Management Business Development, Marketing and Staffing experience. Expertise in locating highly qualified candidates for a comprehensive variety of clinical and non-clinical positions. Exceptional interpersonal skills with a focus on team synergies and a drive to achieve organizational goals. Skills Microsoft office (10+ years), Talent Acquisition, Talent Management, Recruiting, Staffing, Business Development, Training and Development (10+ years) GROUPS Society for Human Resource Management January 2015 to Present Languages Fluent in English, Russian, Romanian  Experience Hiring Manager/Recruiting Manager 03/2017 to Current Company Name City , State Managed and lead a team of professional recruiters through coaching and training. Developed and execute recruiting plans and recruiting outreach programs Partnered with Hiring Managers, and Director of HR to determine hiring needs and strategies. Coached hiring managers on recruiting process and procedures. Conducted full life-cycle recruiting to support different departments within the organization. Developed inclusive recruiting and sourcing strategies to identify and attract top talent. Managed interview activity at all phases of the recruiting process. Ensured consistent communication regarding candidate search and status to all parties through all phases of recruiting process. Directed offer process, including reference checks, salary recommendations, offer letter generations and offer responses. Ensured all jobs are posted and maintained in accordance with company policy Managed internal and external job board functionality and works with vendors to troubleshoot issues. Managed vendor relationships and oversees annual contract renewals and budget. Managed team recruiting metrics and oversees distribution of weekly requisition reports to management. Worked closely with Communications to develop recruiting materials and brochures. Conducted regular follow with hiring managers to determine the effectiveness of recruiting plans and implementations. Developed and implements social media recruiting strategies. Oversaw company hiring events and initiatives. Recruiting Manager 11/2015 to 02/2017 Company Name City , State Managed a team of recruiters and report on recruiting performance Advise Hiring Managers on interviewing techniques Research and choose different healthcare job advertising options Identify and acquire top talent for: different clinical and none clinical positions. Determine appropriate salary for new hires, promotions and transfers. Educated clients regarding latest Labor Market trends, wages, benefits and realistic expectations and trends in today's job market. Develop, implement, and monitor training programs for new hires. Conduct orientations with new hires and performance evaluation performance. Partner with hiring managers, and directors to identify trends in recruitment and retention in order to predict future needs. Provide professional coaching to employees seeking career advancement or a career change. Complete workforce planning, established pipelines using passive candidate sourcing, consistently. develops New Business and grow existing with accounts for the agency with different hospitals, nursing homes and New York state facilities. Proven track record of sourcing, screening, short listing, interviewing, salary negotiation and hiring of Healthcare and nursing professionals for various local and travel nursing positions; In charge of managing multiple accounts affiliated with hospitals, ambulatory care centers, state facilities and. government agencies nationwide. Senior Healthcare Recruiter 06/2014 to 09/2015 Company Name City , State Work collaboratively with Program Managers, Directors Sales Personnel, Clients and Candidates in managing requisitions and matching the right candidates to positions. Training and Development Recruit both clinical and non-clinical positions such as: hospital nurses, school nurse, Case Workers.,. Social Workers, PA's, Pharmacists, Respiratory Therapists Administrative Assistants, Physical Therapist and Occupational Therapist, PTA, OTA, Speech Therapists and Case Managers. Full Cycle Recruiting and On-Boarding to include, Identifying, screening, interviewing, and presenting to both contract and permanent positions. Responsible for hiring and firing of contract worker; posting new positions using various tools such as CareerBuilder, Linked In, internal postings, etc. On boarding responsibilities include I-9 documents, Tax Forms, Reference Checks, as well as Education Verification, Pre-employment Physical and Drug Toxicology Interface with both clients and candidates on a daily basis Utilize Applicant Tracking System (Job diva), to upload new requisitions and log. candidates information. Use other external databases depending on each clients need. Human Resource Specialist-temp 11/2013 to 07/2014 Company Name City , State Responsible for assisting HR with internal compliance on all teachers, therapists and social workers, ensuring that all appropriate billing and session/progress notes and documents were received and submitted within deadlines, processing referrals from various sources, and placing appropriate. therapists, evaluators and/or counselors per scheduling requirements and timeframes. Maintained therapist schedules for utilization when scheduling caseload for CPSE and CSE-related services. Coordinated with District Administrators, clients and parents on any potential issue associated with provided services. Managed all documentation and collaborated with the Program Director and team members to achieve solutions. Maintained therapist and teacher forms, certification, clearance, letter of reference, etc. Interviewed, screened and placed, nurses, Social Workers, Special Education teachers, Occupational, Speech and Physical Therapists in different facilities. Communicated with clients and managed all of the rehab and nursing home accounts. Human Resource Specialist 04/2010 to 07/2013 Company Name City , State Provided resource management and recruitment to fill therapy job openings, including candidate sourcing, screening, interviewing and checking. Sourced and identified therapists and teachers through a high volume outbound calls and meetings. Utilized resources to attract qualified professionals and process application. Managed intern program by conducting orientations, scheduling rotations and assignments, monitoring intern job contributions, coaching new teachers, and advising managers on training and coaching. Developed strong rapport with high-level and entry level candidates, ensured compliance of new hires was current. Program Coordinator 03/2007 to 02/2010 Company Name City , State Oversaw all aspects of staff performance, conducted performance evaluation, enforced progressive discipline and mediated staff disputes and grievance procedures in accordance with state and federal laws. Performed on-call responsibilities to cover scheduling adjustments. Maintained and updated associate health records for all associates and contact list for all personnel. Administered training and managed relationship with providers and other clinicians. Staffed services as planned by the city facilitated staff schedule and performed internal audit of cases and services. Sourced and recruited therapists, and provided candidate sourcing, screening, interviewing and reference checking. Ensured all providers complied with the Early Intervention rules and regulations. Education and Training Bachelor's : Communications 2009 LONG ISLAND UNIVERSITY Communications MBA : Business Administration Long Island University-virtual HR and Healthcare Management Concentration United States online Healthcare Compliance Certificate-Quinnipiac School of Business-online Skills Recruiting Talent Management Account Management Business Development and Sales ATS experience with various programs Activities and Honors Society for Human Resources  Additional Information  Authorized to work in the US for any employer.

HEALTHCARE

ADJUSTER Experience Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Work History Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry. Looking to build a long term career with a dynamic company that allows opportunity for career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate who is able to provide assistance where needed to complete tasks. Communicate effectively with the ability to adjust to the audience as necessary. Licensed property and casualty adjuster with multiple licenses for several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written

AUTOMOBILE

SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Education and Training May 2016 Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics June 2013 High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics Experience 12/2014 to 08/2015 Company Name － City , State First-Line Supervisors of Retail Sales Workers Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Rent merchandise to customers. 09/2014 to Current Shift Supervisor Company Name － City , State Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Instruct employees or provide on-the-job training. Set up employee work schedules. Supervise my team while they're out on the line, helping with the customers. Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services. Examine incoming or outgoing mail to ensure conformance with regulations. Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 02/2014 to 08/2014 Choreographer / Secretary Company Name － City , State Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects. Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements. Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals. Choose the music, sound effects, or spoken narrative to accompany a dance. Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. Audition performers for one or more dance parts. Coordinate production music with music directors. Direct and stage dance presentations for various forms of entertainment. Develop ideas for creating dances, keeping notes and sketches to record influences. Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness. Teach students, dancers, and other performers about rhythm and interpretive movement. Assess students' dancing abilities to determine where improvement or change is needed. Seek influences from other art forms such as theater, the visual arts, and architecture. Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers. Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography. Manage dance schools, or assist in their management. Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations. Direct or coordinate the supportive services department of a business, agency, or organization. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department. Set goals and deadlines for the department. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. Acquire, distribute and store supplies. 01/2005 to 12/2008 Assistant Company Name － City , State Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms. Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them. Serve meals and snacks in accordance with nutritional guidelines. Teach proper eating habits and personal hygiene. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Prepare and implement remedial programs for students requiring extra help. Meet with other professionals to discuss individual students' needs and progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys for Tots, March 2007 Pee Wee Kickball , Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys for Tots, March 2007 Pee Wee Kickball , Assistant Coach, 2014-2015 Awards Honor Roll: Fall 2011 Student Athlete Award, 2008-2010 Employee of the Month, Brueggers Bagels Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player Additional Information I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government)

ARTS

MEDIA ACTIVITIES SPECIALIST Summary Multi-Tasking Media Relations Results-oriented Strategic Initiatives Event Planning Writer & Editor Manager/Supervisor Flexibility Adaptable Highlights Greatly improved media coverage of press conferences and other events on campus Increased the frequency of newspaper, radio and television interviews featuring Chattanooga State administrators, faculty and staff Hosted popular television show that focused on campus and community events (1997-2004) Commissioned by local State Representative to produce a historical documentary on African American in the Tennessee Legislature from Reconstruction to Modern Times (2004) Created on-site Spanish language classes for Emergency Room personnel in local hospitals when Spanish speaking population began to expand in the area (1995) Accomplishments Led Chattanooga State to receive National Awards, the Bronze Paragon Award in 2012 from the National Council for Marketing and Public Relations (NCMPR) for Degrees That Work 1 & 2 in the Radio/Advertisement/PSA Series category Silver Paragon Award in 2011 from NCMPR for The Power of Achievement in the Electronic Viewbook category Wrote and produced 2010 NCMPR District level winners, Online Orientation in the Online Services category won the Gold Medallion ; The Early College Video in theCollege Promotional Video category won the Silver Medallion ; the five commercial series, Thanks , won the Bronze Medallion in the Video Advertisement/PSA Series category Experience 09/2013 to Current Media Activities Specialist Company Name － City , State Organize major campus events by overseeing security, media services, food services, and marketing. Notable speakers in the past have included Neil de Grasse Tyson, host of Cosmos: A Spacetime Odyssey, and theoretical physicist, Dr.Michio Kaku. Assisting academic departments with minor events such as conferences and speakers that require smaller venues. Create videos for various departments on campus for academic and recruitment purposes. 03/1996 to 08/2013 Marketing Coordinator Engaged in strategic planning with deans and department heads to increase enrollment and public awareness of new academic programs Utilized focus groups, surveys, and other market research and analysis tools to develop strategy Supported branding via press releases, copy for radio and TV ads, extensive website content and print ads, brochures, fliers, posters, and billboards Managed advertising budget for print and electronic media up to $500,000. Proofed and edited materials for publication Supervised staff of seven comprised of three graphic artists, three web designers, and the office manager Recruited and mentored students who represented the college at special events Wrote scripts and recruited talent for the College's radio and television commercials Worked with local production companies to create commercials for TV and radio Developed scripts for recruitment and instructional videos for various academic departments Produced a series of "How To" videos to guide students through the registration process for the Student Services department Commissioned by local state representative to produce a historical documentary on African Americans in the Tennessee Legislature Increased media presence at press conferences and other campus events Hosted television show that focused on campus and community events on cable channel dedicated to education Increased the frequency of newspaper, radio and television interviews featuring administrators, faculty, and staff members Designated as the contact for area journalists and served as spokesperson when needed. 03/1994 to 03/1996 Continuing Education Coordinator Created personal interest classes that appealed to and met the needs of the community. Recruited instructors, organized schedule, and marketed courses. Organized first Spanish language classes for ER personnel in local hospitals. Skills academic, ads, advertising, banners, brochures, budget, conferences, special events, market research, marketing, materials, newspaper, office manager, personnel, press, press releases, publication, radio, recruitment, scripts, strategy, strategic planning, television, website content Professional Affiliations National Council for Marketing and Public Relations (NCMPR) Tennessee College Public Relations Association (TCPRA) Lookout Chapter of the Public Relations Society of America American (PRSA) Advertising Federation Chattanooga (Ad Fed) Tennessee Screenwriters Association Education 1994 Master of Arts : Radio, Television & Motion Pictures University of North Carolina － City , State Radio, Television & Motion Pictures Writers Guild of America Internship, Star Trek: Deep Space 9 , Paramount Pictures, Los Angeles California, Summer 1993 1975 Bachelor of Arts : Human Services University of Tennessee － City , State Human Services M ortar Board Senior Citation, Academic Achievement Award; Academic Council; AASLF Outstanding Senior Award; Cheerleader; Campus Entertainment Board; Experiment in International Living trip to Italy Summer of 1973; Operation Crossroads to Africa travel to six West African nations during the summer of 1972; Resident Assistant 1975 Interests Writers Guild Board of Directors (2011-2012) Sanctified Sisters Performing Ministry, Executive Director and Founder Howard High School, Class of 1971, President and Reunion Chairperson 2001-2011) Murray Hills Neighborhood Association Board (2009-2011) Hillcrest Elementary School PTA, President (2009-2010) Moccasin Bend Council of the Girl Scouts of America, Leader, Brownie Troop 875 (2007-2009)

DIGITAL-MEDIA

SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions. Experience 09/2009 to Current Software Engineering Manager Company Name － City , State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation. BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes. Media comes from proprietary SAN or generic storage off NAS. Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well. Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team. Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013. Team migrated source revision control to Mercurial / Jenkins, 30+ products. Recipient of "Reuse Innovation Award" for IP reuse, major factor to Server business unit turnaround. Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS. Supports multiple raster sizes and bit rates; "ready to go" and "just in time" sessions. Team helped with providing C# web service framework, CLI bridge layer, and device testing. Published functional, REST API, and URI specification document. JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes. Created header only JSON parser on top of open source "rapid json" for SAX style reader. Developed new services: Content Manager, Helper, Picon, and Requestor. Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder. Guided GPRX, Helper, and Requestor to completion. Published 10 JSON protocol API documents for 3rd party and in-house use. Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains. Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability. Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, and successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs. Achieved constant UI performance under few milliseconds regardless of user operation. Proposed to introduce "dta-handler" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability. Team added one converter DLL per media container format for import and export. 11/2005 to 08/2009 Software Engineering Manager Company Name － City , State Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing. Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing. Established development process document for consistent procedures and peer code review guidelines. Team established crash dump analysis procedures to help troubleshoot hard to repeat issues. Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows. 08/1997 to 10/2005 Principal Software Engineer Company Name － City , State Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures. Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space. Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code. 08/1994 to 07/1997 Software Engineer Company Name － City , State DPS acquired Star Media; Leitch acquired DPS in 2000). Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects. Education M.S : Computer Science Illinois Institute of Technology － City , State Computer Science B.E : Electronics and Communication Engineering National Institute of Technology － City India Electronics and Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer

ENGINEERING

PRACTICE MANAGER Education and Training Certificate of Completion: Health Information Technology - Coding Certificate Program Rowan College of Burlington County － City , State MA : Administrative Management/Public Administration Administrative Management/Public Administration BA : Social Science/Political Science Bowie State University Clarion University of Pennsylvania － City , State Social Science/Political Science Skill Highlights Professional Summary Strategic healthcare professional with over 10 years in Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, and Medicare Services Core Qualifications Patient Centered Quality Home Population Health Management Medicare and Medicaid Services Regulatory Compliance Performance and Quality Improvement Electronic Health Records Reimbursement Methodologies ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4) Medical Terminology Anatomy and Physiology Accountable Care Organization Revenue Cycle Meaningful Use Health, Disability, and Life Insurance Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint. Professional Affiliations American Health Information Management Association (AHIMA), 2014-current American Society for Quality (ASQ), 2013-current American College of Health Care Executives (ACHE), 2006-current. 2 Amoge Omeronye Professional Experience Practice Manager January 2016 to Current Company Name － City , State Manage administrative operations in a "patient centered medical home practice (PCMH) model for quality and safety, accessible services, coordinated, and comprehensive care. Complete and comply with different payer quality reporting measures. Provide hands-on operational support to employees for optimal customer service. Revised, developed, and restructured workflow for continuous quality improvement and desirable outcomes. Address patient complaints immediately for service recovery. Investigate and resolve charge discrepancies and billing matters. Train, and educate employees in areas of improvement, through staff meetings, individual supervision, and rounding. Employee professionalism and engagement have shown significant improvement. Ensure healthy and safe environment of care through system and facility maintenance. Educate employees on the organization's clinical policies and procedures, and healthcare regulations. Improved EHR documentation, including appropriate and timely completion and update of care guidelines, patient communication, provider inbox and provider approval queue (PAQ). Healthcare Operations Professional September 2012 to January 2016 Company Name － City , State Provide professional advice and recommendations for healthcare providers to overcome challenging operational problems. Streamline the complexities of the day-to-day operations to drive short and long-term financial growth. Assess workplace health, safety and wellness processes in which employees work, and the physical factors that support or hinder productivity and employee health. Initiate and develop strategies for agency-wide commitments, appropriate safety and health training; and the development of standardized policies and procedures. Foster an environment where strong and professional relationships thrive. Improve quality of care through continuous quality improvement activities. Train and develop clinical staff, management, and support staff on current healthcare regulations and requirements. Provide clients with healthcare exchange-based products and services. Educate and enroll benefit recipients in various Medicare Plans. Senior Practice Manager January 2008 to July 2012 Company Name － State Managed day-to-day operations of 3 practice locations in gynecology, gynecologic surgery, obstetrics, and maternal and fetal medicine. Provided operational leadership for 40 FTEs, including medical practitioners and support staff. Successfully managed the practice finances and revenue cycle, including 50,000 annual RVUs and $9M appropriate in-patient and out-patient billing. Reduced billing errors by 15%. Facilitated monthly financial meetings to analyze detailed monthly financial reports. Provided root causes and resolutions for variances. Developed practice budgets, of which ended favorably by 8.5% for 3 consecutive years following inception of position. Monitored and maintained regulatory compliance and requirements: staff onboarding, appointment and credentialing, training, best practices, professional licenses and certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc. Successfully led the practice conversion from IDX to EPIC Ambulatory Practice Management (APM) and Electronic Medical Records (EMR) systems. Developed and implemented clinical improvement projects and innovative programs; formed the practice clinical effectiveness and quality improvement (CEQI) team for quality control and improvement, and risk management. Defined and implemented innovative measurements of performance standards that improved practice efficiencies. Performed practice evaluations and audits for organizational and regulatory compliance. Maintained patient and customer focus, safe, and friendly environment of care. Partnered and collaborated with corporate and clinical leadership, physicians and mid-level practitioners. Increased staff motivation and engagement through individual staff supervision, on-site training, in-services, and performance award system. Staff turnover was at an all-time of 2%, and staff training and educational compliance at 97% -100%. Replaced costly temporary/agency hours, with more cost-effective skilled personnel. Monitored databases to keep track of practice inventory. Managed practice facilities, leases, and vendor contracts. Program Administrator October 2005 to July 2007 Company Name － State Provided operational leadership for the divisions of Nephrology, Pulmonology, and 6 satellite locations. Managed a clinical team of attending physicians, nurse practitioners, fellows, clinical and administrative support staff. Maintained regulatory compliance, on-boarded new fellows, attending physicians, and mid-level practitioners. Conducted operational audits, and ensured readiness for The Joint Commission reaccreditation, and the Department of Health inspection. Provided on-site staff training and development of personnel. Mentored front-line leaders and supervisors. Developed and implemented new patient scheduling guidelines that led to improvements in clinic flow, and coordination of care. This became a standard for the Call Center, and a model for managers. Developed department budgets, coordinated research and grants. Implemented a step-down inpatient program, freeing up beds for very sick patients. Revised department policies and procedures. Performed analysis to address patient billing and reconciliation, which led to improvement in capturing and resolving charge inefficiencies. Skills APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department of Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow

HEALTHCARE

FITNESS DIRECTOR Highlights Skills Used: Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality Basic Japanese Speaking (greetings & customs) Diamond Jeweler / Executive Protection Jason Park Diamond - Honolulu, HI - July 2014 to October 2014 Responsibilities Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the Historic Iolani Palace Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits. Accomplishments Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii. Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells. Tactics and Techniques for Executive Protection and Transportation of High Value Items. Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations. Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours. Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui. Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations. Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies. Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts. Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages. Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location. Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400. Experience Fitness Director August 2015 to Current Company Name － City , State Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs. Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures. Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company. First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800. Manager / Safety Advisor January 2012 to January 2016 Company Name － City , State Entrusted with keys and security codes for opening and closing store. Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process. Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification. Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention. Aviation Warfare Systems Operator November 2004 to August 2010 783 Hrs Flight Time as Tactical Helicopter Aircrewman. Door Gunner: M240D, .50 Cal Gau 16. Anti Submarine Warfare Systems (Acoustic / Non Acoustic. Airborne Radar Operator / Sensor Operator Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation. Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation. Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4. Education High School Diploma : General Education , 2004 Camden County High School － City , State General Education Willing to relocate: Anywhere Skills academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008

FITNESS

LEAD ADMINISTRATOR Career Overview Personable, detail-oriented, proactive team-player eager to bring strong administrative skills and dedicated work ethic to a growing company in need of top-level support.  Skill Highlights Macintosh and PC Microsoft Word, Microsoft Power Point, Microsoft Excel Google Drive, Word Press, GoDaddy Website Builder Data Entry Multi-tasking, Calm Conflict Resolution, Working Under Pressure Clear Written and Spoken Communication Research, Networking, Promoting Professional Experience Company Name November 2015 to Current Lead Administrator City , State Compose, distribute, and file contracts; design and create operations manuals to guide participants through app use; and follow up with contributing artists or curators through email to ensure that information is clearly understood Build contact profiles and update contact list information in Salesforce to support organization email lists Reconfigured/restructured/redesigned the filing system for streamlined use, making projects easier to both archive and find Anticipate and resolve questions through regular and clear communication with artists and curators about their projects, researching solutions for answers that are otherwise not readily available Initiate and facilitate the timely payment of artists, verify with executive director that they receive their payment, and update relevant financial records. Company Name March 2015 to June 2015 Chaplain Intern City , State Assessed spiritual, emotional, physical needs of people going through crisis within a hospital setting to provide emotional and spiritual support through active listening, advocacy, empathy, or prayer based on the needs of the individual. Company Name January 2015 to June 2015 Festival Coordinator City , State Enhanced the school's annual week-long arts festival by integrating it with the annual All Nations Banquet, rebranding the All Nations Banquet as the All Nations Food and Art Festival, advocating for the inclusion of the artistic Master's Thesis Capstone Cohort, coordinating student group involvement, and safeguarding event cohesion through brainstorming and development of a festival theme. Supported efforts for contracting poet Scott Cairns for a reading by recruiting academically informed panelists for discussion, planning a book signing, and coordinating a book sales table with artist's book publisher and a local book store. Conceptualized creative problem solving to cut expenses, secured department financial support, targeted allocation of funds, recruited volunteers, and tracked receipts in order to stay under budget and resolve all expenses at the conclusion of the festival. Company Name September 2014 to June 2015 Master's Thesis Art Project City , State Originated concept, then recruited and collaborated with fifteen volunteer artists of varying genres to produce a high-quality, multi-media artistic project. Utilized correspondence and verbal conversations with volunteers to develop clear project expectations, scheduled and confirmed meetings via Google Calendar, uploaded artistic media to Google Drive, and transferred information within agreed upon deadlines. Hospitality through provision of refreshments and expressed appreciation to ensure artist volunteers felt valued. Secured last-minute travel arrangements for an artist traveling from out of town when her own travel plans fell through. Company Name June 2014 to June 2015 Co-Chair of Fuller Arts Collective (FAC) City , State Established two FAC events every ten weeks through calendar event planning, coordinating space, catering, and advertising to provide student empowerment through connection and performance opportunities. Composed group news emails and scheduled social media posts to create a strong brand presence for FAC. Company Name September 2013 to June 2014 Worship Arts Intern City , State Expanded the role of the Worship Arts Department in engaging with various genres of art, designed an online form to streamline registration for a yearly artist showcase, and created a semi-permanent gallery. Initiated team meetings to ensure sensitivity and respect to church tradition in potentially controversial exploration of art and liturgy. Networked with and coordinated volunteer artists in curating their works for various art exhibits within the church. Mediated between the Worship Arts Department and various church departments to ensure a clear communication of ideas and to provide professionalism regarding church engagement with artists. Company Name August 2009 to September 2013 Barista City , State Served as integral member of a team that produced high-quality products under tight time constraints, with a focus on customer satisfaction; trained new team members to ensure they can perform necessary tasks at expected standards of service; inventoried and organized raw materials. Education Vanguard University 2009 Bachelor of Arts : Theatre Arts City , State GPA: summa cum laude, 2009 Member of Sigma Theta Delta English honors society Minored in English and Religion Fuller Theological Seminary 2015 Masters of Divinity : Worship Theology and the Arts City , State Brehm Scholar - The Brehm Center scholars show exceptional promise to be leaders in church, academic, missions or arts related vocations  Skills Active Learner, Creative Problem Solving,  Customer Service,  Organizational Skills

ARTS

INSTRUCTOR/WRITER Experience Instructor/Writer February 2013 to Current Company Name － City , State Conducted student training Administering Maintenance instruction in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Administered performance evaluations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Prepared and reviewed lesson plans, course materials, references, training aids, briefings, slides, and presentations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Supervisor: Jonathan Hoesley (757-878-5350) Okay to contact this Supervisor: Yes. Maintenance Supervisor July 2011 to November 2012 Company Name － City , State Managed and coordinated maintenance/production activities of 30 subordinates. Supervised and provided technical guidance to maintenance personnel performing UH-60 A/L aircraft and subsystem maintenance and evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes. Technical Inspector August 2010 to June 2011 Company Name － City , State Inspected, monitored, observed and evaluated maintenance operations to ensure compliance with the latest version of maintenance manuals and to ensure that all documentation is thoroughly and accurately researched and accomplished. Reported deficiencies and recommended corrective actions. Ensured established standard procedures are observed for conducting ground tests and preflight, daily, scheduled and unscheduled, special and conditional inspections as well as for safety-related matters such as coordinated efforts to enhance safety, accident prevention, safety stand-down programs and procedure interpretations. Responsible for the overall operation of the Inspection Department and as such, had final authority to the releasing of airframes, engines, appliances and component parts. Quality Assurance Evaluator June 2007 to June 2010 Company Name － City , State Served as a Quality Assurance Evaluator (QAE) for the Aviation Center Logistics Command, involving the Aviation Maintenance contract. Supported the Aviation Training Brigade (ATB) commander's mission to train Army aviators by acting as a liaison between the ATB and the maintenance contractor, coordinated logistical requirements and monitors contractor performance. Coordinated between ATB and the contractor to resolve any difficulty encountered with maintenance techniques, work accomplishment, technical compliance with directives, or any other support requirements allowed within the contract specifications. Implemented the Contracting Officer Representative's (COR) quality assurance plan by performing quality assurance plan by performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) and evaluations of contractor performed aircraft maintenance and repair (Aircraft Availability Inspection (AAI) in support of organizational and intermediate maintenance on aircraft types assigned. UH-60 Blackhawk 3 years. Supervisor: Bill Hensley (334-255-0717). Okay to contact this Supervisor: Yes. Education Technical or Occupational Certificate : 3 2009 North Central Institute － City , State , United States GA-101 General-Airframe Job Related Training: Instructor Certification for UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals of Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality & Manufacturing Fundamentals PQM101 Section 302, 18 March 2008 Personal Information (*) Indicates professional reference Skills streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting Additional Information (*) Indicates professional reference

AVIATION

ACCOUNTANT III Summary Energetic mother of 4 with 10+ years experience in high-level support roles. I am organized, professional and detail-oriented as well as a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals in a timely manner. Effective, analytical approach to identifying and solving complex problems. Self-motivated with a strong work ethic with extensive bookkeeping, accounting and clerical knowledge. Experienced in A/P processes, managing vendor relations and great problem resolution capabilities. Highlights Strong organizational skills Sharp problem solver Courteous demeanor Energetic work attitude Meticulous attention to detail Results-oriented Self-directed Time management Education Computer Science Mountain State University － City , State , USA GED Ravenswood Annex － City , State , USA Business Education : Business Garnet Career Center － City , State , USA Microsoft Office Specialist - Word Microsoft Office Specialist - Excel Perfect Attendance A Honor Roll B Honor Roll General Studies Ravenswood High School － City , State , USA Accomplishments Customer Service   Assisted & directed all associate staff at WV Department of Education concerning Vendor Registration to ensure that all information needed was completed properly and in accordance with state laws. Customer Service & Accountability   Helped create an on-line reservation system for theWV Department of Education fleet (state owned cars) to ensure information such as user, mileage, maintenance and other pertinent information was compiled into a database for other state agencies to use for accountability purposes. Previous to this, the process was face-to-face, phone or email requests. Research   Investigated any necessary information for proper billing concerning large bills after meetings occurred. It would entail using several sources such as meeting registration check -in, lodging bill and personal knowledge of meeting specifics to ensure that we were paying a true & correct bill. Multitasking   Demonstrated proficiencies in face-to-face, telephone, e-mail, fax and front-desk reception within a high-volume environment. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, emailing, copying and scanning documents for inter-departmental use. 1. Successfully planned and executed meetings, lunches and special events for groups of 10-1500 attendees. 2. Promoted to Accountant III after showing my hard-work, determination and ability. Certifications Microsoft Office Specialist - Word Microsoft Office Specialist - Excel Certificate of Accomplishment Typing Institute of America Skills Microsoft Office - Advanced knowledge and skill Typing speed of 62+ wpm with 97% accuracy Professional Experience 11/2009 to 10/2010 Accountant III Company Name － City , State http://wvde.state.wv.us/internaloperations/ Division of Student Services Internal Operations 1900 Kanawha Boulevard, East Building 6, Room 204 Charleston, WV 25305-0330 (304)558.2686P (304)558.2790F Phil Uy, Assistant Director Fiscal Office Extension 53411 Verified that information in the FIMS computer system was up-to-date and accurate. Organized billing and invoice data and prepared accounts receivable. Paid invoices once making sure the information was correct and complete. Identified and resolved system and account issues. Checked online car reservation system and made sure educator received the state car binder. 11/2009 to 10/2010 Secretary II Company Name － City , State http://wvde.state.wv.us/child-nutrition/ Division of Student Support Services Child Nutrition 1900 Kanawha Boulevard, East Building 6, Room 248 Charleston, WV 25305-0330 (304)558.2708P (304)558.1149F Richard Goff, Executive Director I worked in the Office of Child Nutrition and was assigned to work for 4 coordinators: Gloria Cunningham, Gus Nelson, Lynn Nehoda, Bekki Leigh as well as assisting others in the office, as needed. Made travel arrangements.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and conferences. Responded to telephone and in-person requests for information. 02/2005 to 11/2007 Secretary II Company Name － City , State http://wvde.state.wv.us/osp/ Division of Teaching and Learning Special Programs Reading First 1900 K anawha Boulevard, East Building 6, Room 304 Charleston, WV 25305-0330 (304)558.2696P (304)558.3741F Jacqueline Veres, Secretary III-A I worked for the Reading First program, assisting 3 coordinators on a daily basis to ensure that they had the necessary tools to teach educators, complete school assessments, regular routine office tasks to fulfill the federal RF grant requirements and anything in between. Daily office needs such as answering the phones, routing calls, taking messages, corresponding via emails, filing out travel reimbursement forms, Planned and executed meeting for the Reading First Program. This entailed: Mail out letter inviting educators thruought the state of WV. Make a database to keep up with individual attendees for room reservation purposes and name tags. Assist in making the packets/binder/folders with information for the attendees. Set up a block of room at various local hotels for participants which required me to make a contract with the hotels. Search for a meeting location that was able to meet all needs of the meeting such as enough room for the amount of attendees, the right equipment for the type of meeting it was, the amount of rooms needed for the attendees, ect. A contract would then be made and i would work with the hotel to ensure that every thing necessary for the meeting was taken care of; from room setup such as sound/audio needs, to the number of tables/chairs, to the type of food that was to be served.

ACCOUNTANT

SOUS CHEF Executive Profile I am an eager, professional and committed Chef, who is passionate about great food and whom when working in a kitchen always maintain my finger on the pulse of the heart of establishment. I am committed in developing my personal and culinary abilities to the fullest extent. I have vast long termed experience in cooking high quality breakfast, lunch, and evening meals, while driving food values forward. I am now seeking a suitable position with a company that offers a truly unique environment to work in along with excellent career development opportunities. Core Accomplishments Enhanced customer satisfaction level up to 60% by demonstrating fine culinary and management skills in the kitchen and dining area. Created signature main course dishes and a dessert that are on the menu till date. Reduced order service time by 30%, through effective order and synchronization in implementation of timely prep exercises at the main course work stations. Professional Experience May 2015 to February 2016 Company Name City , State Sous Chef • Mentoring, training and supporting junior chefs. • Prepared and cooked, nutritious and well balanced meals for patrons. • Managed basic preparation of food together with Head Chef. • Created and decided design of menus with careful management of the quantities of food to be cooked and size of portions to be executed. • Created dishes for patrons with special dietary or cultural needs. • Supervised kitchen staff to maintain safety, ensuring personnel always wore appropriate clothing and head wear in accordance with the relevant guidelines. • Supervised back of the house staff on their daily tasks, created and maintained staff scheduling optimizing in house personnel ensuring and satisfying cost efficiencies. • Negotiating with sales representatives on the price of orders and supplies. • Hotline management. • Created menus by producing taste samplers presented to owners satisfaction which were implemented as part of our daily menu specials. October 2006 to February 2016 Company Name City , State Sous Chef/First Cook In charge of product and produce purchasing. Responsible for maintaining and inspecting kitchen produce as well as "walk-in" ensuring the quality and integrity of food supply ensuring optimal cleanliness. Mentoring, training and supporting junior chefs, cooks and other back of the house personnel. Instructing in the proper perceiving and cooking techniques. Managed all action stations while maintaining high standards as well as ensuring food quality. Maintained OSHA and safety regulations. Monitored food preparation methods, portion sizes, garnishing and presentation of food ensuring food was prepared and presented in an optimal pristine manner. Created and maintained food and equipment inventories and reliable records. Established standards for personnel performance and customer service satisfaction. Created and planned menus and food utilization based on the anticipated number of guests, nutritional values, palatability, popularity, and costs efficiencies. Maintained records required by law and local government agencies regarding sanitation, and food subsidies as appropriate. Created "test taste menus" by creating food samples for tasting and smelling to ensure palatability and flavor conformity. Reviewed work procedures and operational issues to determine ways to improve service, performance, and or safety. Created specialty dishes and developed recipes which were later used used and placed on permanent menus in dining facilities. July 2003 to November 2006 Company Name City , State Chef/ Cook 2 Menu sampling and setting recipe amendments for special events and catering alongside of Executive Chef. Order Synchronization and maintenance of inventory control ensuring cost and stock management. Customer Service satisfaction intake. Hygiene assurance by food inspection withing the guidelines of health and infection control. Hospitality training and mentoring of new personnel. Responsible for maintaining daily breakfast and lunch specials by running assigned stations. June 1999 to February 2002 Company Name City , State Line Cook Assisted management in all manners of running and preserving integrity of the "hot line". Managed and maintained mise en place stations. Responsible with assisting Executive Chef in creating daily specials and menus. Responsible for proper food preparation and running work station while maintaining optimal line flow. Education 1999 NEW YORK RESTAURANT SCHOOL City , State , USA Associate of Applied Science : Culinary Arts GPA: GPA: 8 Completed and graduated with a 3.8 GPA in Associates degree to applied science of Culinary Arts. Held an internship at the New Jersey performing arts center. Newark, N.J. Skills Culinary attributes • Strong desire to instill good practice and procedures in those working with you. • Mentoring, training and supporting junior chefs. • Ability to bring creative and commercially viable new lines to the market before any competitors do. • Physically fit and able to lift heavy goods and stand for long periods of time. • Able to communicate well with both superiors and subordinates. • Can accurately estimate food and labor costs. • Enforcing strict health and hygiene standards in the cooking & food preparation area. • Assisting head chef in the basic and full preparation of food. • Management of meal preparations by properly overseeing the quantities of foods to be cooked and the size of portions to be served. • Creating dishes for clients with special dietary or cultural needs. • Management of health and OSHA regulations by making sure that kitchen staff always wore appropriate clothing and head wear in accordance with the relevant state and local law guidelines. • Negotiating price and productivity of supplies with sales representatives upon purchase orders. • Maintaining the correct level of fresh, frozen and dried foods in the "walk-in" as well as store room.

CHEF

INSTRUCTIONAL DESIGNER Professional Summary An instructional design position working in a medium to large company focused on developing and conducting quality programs for customer training or internal operations requiring an analytical and thorough person with the ability to To contribute to developing and implementing training programs and materials for customers and employees to improve their efficiency while enhancing the company's image and building the company's growth. Instructional Design, Program Development, Program Evaluation, Needs Assessment, Storyboarding, Learning Analysis, Writing Objectives, LCM, Mapping Management, Supervision, Administration, Budgeting Training, Presentation Development, Public Speaking, Customer Service Familiarization with SCORM, ADDIE Interned at General Dynamics Information Technology Skills Budgeting and finance Project management Strong verbal communication Conflict resolution Extremely organized Team leadership Data management Process implementation Client assessment and analysis Staff development Work History Instructional Designer , 01/2014 to Current Company Name – City , State Key Accomplishments. Successfully designed WBT course; Rating Veterans Service Representative (RVSR), for the Veterans Benefit Administration (VBA). Successfully designed WBT course; Basic Acquisition 101, for the Defense Acquisition University (DAU). Food & Beverage Director , 01/2013 to 01/2014 Company Name – City , State Key Accomplishments Created jobs aids Successfully trained all staff in compliance with State Food code Successfully trained all staff in compliance with Food vendor requirements Successfully monitored and maintained Federal and State Lunch program requirements. Food & Beverage Manager , 01/2012 to 01/2013 Company Name – City , State Key Accomplishments. Successfully trained all staff in compliance with State Food code. Design, planned and implemented soft skill training programs. Manager , 01/2011 to 01/2012 Company Name – City , State Key Accomplishments. Partnered with Rosen College to host internships from the college. Successfully developed, managed and implemented catered and special events. Food & Beverage Manager , 01/2010 to 01/2011 Company Name – City , State Key Accomplishments Assisted in designing and implementing a comprehensive training program that increase positive guest comments by over 10% Successfully integrated and managed other leaders in training of staff Successfully implemented on boarding touch points for new hires reduced turnover by 80% Designed and implemented on boarding and mentoring program for transitional employees Tutored employees in utilizing their individual development plan as a tool for professional development. Facilitated, trained and certified both exempt and non-exempt personnel in Serv-Safe Organize, updated and maintain files and records of training programs Analyze, summarize and submitted reports with results of the training programs conducted Perform reviews and appraisals for the trainees as the result of their trainings. Training & Educational Consultant , 01/2009 to 01/2010 Company Name – City , State Key Accomplishments. Co-project manager for Kee-Wee Family Entertainment Center, concentrating on service training, dining room design, food and labor costing and interviewingand sourcing employees. Assisted in implementing time lines and checklist help reduced redundancy cost by 5%. Developed and implemented training manuals and establishing SOP's. Sales Support Manager , 01/2008 to 01/2009 Company Name – City , State Key Accomplishments Facilitated guest service skill training which included conflict resolution, non verbal communication, etc by facilitating multi day experiences for sales support staff improved guest satisfaction scores by 7% Designed and put into action job descriptions for Sales Support Staff Facilitated Food Handler certification classes for F&B staff mandated by the State of Florida achieved 100% successful completion rate Coordinated with Subject Matter Experts and senior leadership and put into action English as a Second Language classes improved communication with both internal and external guests. Instructor/Manager , 01/2006 to 01/2008 Company Name – City , State Key Accomplishments Successfully capitalized the Le Cordon Bleu brand and marketed the student operated restaurant and increase revenue by 24% by utilizing radio and print media Facilitated, assessed, coached, developed, planned and implemented learning programs for students transitioning to the food service industry, learning included wine service, guest recovery, different styles of service, POS, handling of difficult guest etc. graduation rate exceed 96% Utilized the total facility to maximized blended learning techniques such as instructor-led learning, professional symposiums, field and self-study, and workshops Independent consultant to Volcano coffee shops, facilitated classes on customer service learning included, the financial impact of service, customer expectations, attitude, personality styles, listening skills etc. positive guest comments increased by 15% Successfully utilized Joomla LMS in curriculum aided in graduation rate of 96% Successfully installed Open Table program resulted in an increase of 18% guest penetration to restaurant Successfully developed and started a Catering Club for the students interested in that industry resulted in over 75% of the students elected to enter that industry as their internship elective. Revenue Operations Manager , 01/2004 to 01/2006 Company Name – City , State Successfully administered the start up the Café at the Orlando Culinary Academy, this included, menu design and costing, creating and implementing standard operating procedures, vendor negotiations etc. Recognized as a strong communicator and leader and was bestowed with the Corporate Customer Service Award Implemented quick/counter service to the curriculum, this included learning on POS, cash handling, listening and non verbal communication skills, up-selling, etc., graduation rate exceed 96% Created and put into practice training manuals for the learners, which included opening and closing procedures, operating and cleaning of equipment etc. Collaborated with other educational institutions in formulating a business plan similar to the OCA cafe model i.e., installing student operated food venues on their campuses Utilized various media tools to market the Café such as print and the e-Media increase penetration by 30%. Intern , Company Name – City , State Key Accomplishments Selected to Decision Review Officer (DRO)curriculum development team Completed Learning Analysis Report for the DRO project Successfully reviewed Veterans Benefit Administration (VBA) Training and Performance Support System (TPSS) storyboards and VBA's LMS (Learning Management System) functionality and identify any discrepancies and functions that would initiate actionable items that needed to be addressed Successfully evaluated technical competences by mapping the competences to the VBA provided Task Analysis reports Effectively revised Life Cycle Maintenance (LCM) for assorted VBA training courses based on Section 508 requirements Successfully re-wrote VBA's assessments in six courses based on Section 508 requirements for the VBA Created matrices for three VBA web-based courses (Loan Technician, Loan Specialist, Public Contact Representative) mapping how task for each course link to knowledge, skills, aptitude and competencies Effectively reviewed storyboards for construction, errors and ensured storyboards meet designed conventions for projects, e.g. prompts, bullet points and links Collaborated with SMEs to develop course curriculum for the DRO project Effectively collaborated with HPT s and SMEs to develop the DRO curriculum. Analysis and design activities include creating design task flow charts, narratives, and SME interview questions. Education Bachelor of Science : Florida International University - City , State Masters of Instructional : System Design , UCF - City , State System Design Affiliations Member of ASTD Member of ISPI Member of NEA Skills administrative, Adobe, Adobe Acrobat, Photo, Photo Shop, Basic, business plan, cash handling, charts, closing, Communication Skills, conflict resolution, consultant, curriculum development, Customer Service, designing, English, special events, financial, instructor, Instructional Design, leadership, listening, Managing, market, mentoring, Microsoft Excel, Microsoft Power Point, Windows, Microsoft Word, negotiations, communicator, personnel, POS, print media, quick, radio, selling, Sales Support, SOP, Task Analysis, Technician, training manuals, training programs, VBA, verbal communication skills, verbal communication, Video, workshops

DESIGNER

CONSTRUCTION PROJECT COORDINATOR Summary I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Highlights *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis Business analysis Operations management Risk management Forecasting *Effective Problem Solver through strong conflict resolution skills *Experience working with client and coworkers from diverse backgrounds Forecasting Exceptional time management skills Collaborative Leadership mentoring Tactical execution Conflict resolution Team building Business management methodology Experience Construction Project Coordinator Dec 2014 to Dec 2015 Company Name - City , State Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects. Office Administrator Jul 2013 to Dec 2015 Company Name - City , State with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates. Coordinates project scheduling and communication. Assists in managing data throughout; the life of a project. Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction. Understanding and conformance with laws and regulations, pertaining to all projects. Maintaining good client relations, client confidence, and enhancing prospects for future business. Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member. Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built. Knowledge of field/construction/electrical experience. Handles Projects with a professional and positive attitude! Property and Casualty Insurance. Marketing Assistant Jun 2013 to Jul 2013 Company Name - City , State Scaccetti Insurance and Financial Provides assistance in coordinating company marketing. Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records. Administrative Coordinator Jan 2006 to Jul 2012 Company Name - City , State Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor. Assistant Manager/Group Teacher Sep 1998 to Jan 2006 Company Name - City , State Opened facility and supervised a staff of seven employees. Coordinated bookkeeping, payroll and daily deposits. Managed shipping/receiving and inventory control. Professional Courses and Certifications Computer Information Technology 9/9/15 GCC County College Computer Information TechnologyAdvanced coursework in Business Administration Certificate , OSHA 30-Hour Construction 2015 ClickSafety - City OSHA course on construction safety from Electrical Hazard Safety to Fall Protection. Select One , Insurance 2013 CPMI Professional Development Property & Casualty Insurance Skills Microsoft Excel, office, PowerPoint, Word, Goggle Docs AMP , Jasper Soft, Sales and Marketing software

CONSTRUCTION

IT COMPLIANCE AUDITOR Career Overview I offer 15 years' experience in various areas of the Information Technology Field. Including five years experience installing, configuring, and troubleshooting computer software and hardware problems. Five years of experience managing software licenses/compliance, coordinating purchases of major projects and volume license contract negotiations. Five years of experience as an IT Compliance Auditor in which I executed PCI\SOX Audits and provided corporate governance. Qualifications Certified Software Manager (CSM) (SIIA) Certified Information Security Auditor ISACA, License 1191038 Current MCP-Windows 2000 MCP ID 2797345 2000 Server Administration Network Infrastructure AFFILIATIONS Information Systems Audit and Control Association (ISACA) Software Information Industry Association (SIIA) Work Experience IT Compliance Auditor 01/2010 to Current Company Name City , State Provide value-added control assurance/governance as it relates to security, e-commerce and industry compliance requirements and controls. Liaise with Information Technology and Operations areas to proactively assess security policy compliance and monitor risk Coordinate external/3rd party auditors, including PCI DSS, SAS 70, Record Retention, and Business Process Improvement reviews Manage internal IT audit engagements including: system platform audits, PCI Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance Manage security control assessments of Payment Systems for merchant boarding and settlement of funds. Coordinate and perform compliance audits in accordance to the information protection, data asset and threat provisions under the Sarbanes-Oxley Acts. Coordinate with Incident Response teams for post-event diagnosis, investigation and documentation. Evaluate information protection governance framework against ITIL, FFIEC, and COBIT best practices. Provide effective project(audit) guidance and leadership to team members and management as it relates to data security and industry compliance Assisted to implement policies on information asset protection, operating system platform security, network security, and acceptable computing resource use Coordinated with the business organizations to ensure the implementation of proper controls and maximum security with a minimum impact to functionality or purpose Performed information security risk assessments and compliance audits for information security processes regarding AS/400,AIX , Windows Evaluated AS/400 system security values, UNIX system security files, RACF SETROPTS parameters, Windows user and workstation policy settings, firewall rule-set parameters, and router configuration files. Evaluated network vulnerability, malware, and port uses Monitored compliance with the organization's information security policies and procedures among employees, contractors, alliances, and other third parties. Assisted in the creation of the roles and responsibilities matrix for SAP user profiles and authorities based on functional groupings Performed the IT audit portion of the internal audit department Annual Plan. Execute those audits, activities, projects, and special services to fulfill Annual Plan commitments. Performed hands-on analysis of multi-platform and application security. Ensure all IT policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and repository / system of record up-to-date as defined by the IT Governance program Interfaces with internal and external requestors as an escalated point and reviews IT artifacts for completeness and satisfaction for the delivery of quality services regarding important issues / priorities, and deadline-sensitive information. MIS Technology & Procurement Analyst 06/2005 to Current Company Name City , State Incorporated corporate wide procedure for ordering software so that every order is tied to a license, a purchase order and an install point. Instituted stricter software installation procedures to help insure only licensed software is installed on a company computer. Incorporated additional Software Media Control Retired obsolete workstations and software packages by implementing a PC Refresh Program and Standardizing software titles. Created a software inventory repository utilizing Microsoft's Share Point Responsible for managing all technology purchases and licensing activities. Centralized and streamlined the technology purchasing activities across JAG to improve speed, reduce costs, and ensure proper record keeping of all fixed assets and software licensing. Maintained License Compliance for our International and Domestic offices Created and enforced Security policies, Procurement policies and Compliance policies Configured Triactive discovery tool, performed software metering and other tasks Negotiated million dollar contracts with vendors such as IBM, Microsoft, McAfee, Symantec etc. Lead contact on a Multi-Million dollar SIIA software Audit in which I saved the company 9.2 million dollars. PC\LAN Support Specialist 01/2000 to 06/2005 Company Name City , State Configured and troubleshot Internet connectivity and network related issues via TCP/IP, DNS, WINS, DHCP, and SMTP on Windows machines Trained new employees on how to install, configure, and troubleshoot customer equipment. Familiar with trouble ticketing system (Magic) in support of tracking customer problems and corrections. Serviced, configured, upgraded, and repaired Compaq and HP computer equipment. Supported Office 97/2000/XP, Outlook 97/98/2000, Adobe Acrobat, Internet Explorer, IBM AS400 Client Access and other end user "shrink wrap" applications along with many homegrown applications. Instructed remote users on how to configure their machines for remote access use, and supported VPN for remote access. Handled remote access issues such as connectivity, modem, and token authentication issues. Familiar with HP Print Server Appliances and HP Jet Admin Created required Domain, Email and Novell user accounts KIX scripting Lead tech on Novell migration to Windows servers Managed Moves/Adds/Changes of Customers and hardware Worked with Symantec Ghost to perform larger roll outs and create a company-wide standard image Worked with Remote Control Software such as DameWare Utilities and VNC Viewer. Installed, configured and supported blackberry's Performed file restores and system backups using CA ArcServe. Education and Training Certificate of Completion -MSCE Prep Course 2003 New Wave Technology Associate Degree : Networking Technology 2003 Bucks County Community College Networking Technology Skills Adobe Acrobat, AIX, ArcServe, AS/400, AS400, business process, Business Process Improvement, change management, Compaq, CA, hardware, contracts, Client, delivery, DHCP, diagnosis, DNS, documentation, e-commerce, Email, firewall, fixed assets, functional, funds, Ghost, HP, IBM, image, Information Security, Information Systems, Information Technology, Internet connectivity, Internet Explorer, inventory, ITIL, KIX, leadership, Magic, managing, McAfee, Access, MCP, Office 97, Outlook 97, Windows, Windows 2000, 2000, 98, migration, modem, network security, Network, Novell, operating system, PCI, policies, processes, Procurement, purchasing, quality, RACF, record keeping, router, SAP, Sarbanes-Oxley, SAS, servers, scripting, SMTP, software installation, Symantec, TCP/IP, troubleshoot, UNIX system, Utilities, VPN

APPAREL

LICENSED HEALTHCARE COMMUNICATOR Summary To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses. Experience 10/2016 to Current Licensed Healthcare Communicator Company Name － City , State Representing clients on a variety of projects via inbound/outbound telecommunication which includes:. Providing drug product information. Identify adverse events and product complaints as outlined by client guidelines. Provide patient education on prescribed treatment regimen. Provide patient support to patients enrolled in Patient Support Programs. Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback. 02/2016 to 10/2016 RN - OR Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Re-stock operating rooms, picking and putting out future cases. Act as preceptor to new orientees. 12/2015 to 02/2016 RN Supervisor Company Name － City , State Delegate and oversee care tasks to certified nurse aides. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to the supervising physician. Follow up with, execute and properly document doctors' orders. Perform admission assessments and discharge planning as appropriate. 06/2015 to 12/2015 Field RN Company Name － City , State Home visits to clients in designated geographic territories. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Follow up with, execute and properly document doctors' orders. Perform client assessments as necessary. Case management and coordination. 09/2014 to 05/2015 RN Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 01/2014 to 08/2014 Billing Supervisor Company Name － City , State Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required. Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication. Consult with patients to determine current insurance coverage and guidelines. Supervise staff of three billing employees and oversee activities of the billing department. Collaborate with practice manager on policy and procedure as it pertains to billing department. Attend departmental and educational meetings as required. 04/2013 to 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 06/2012 to 03/2013 RN Case Manager Company Name － City , State Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest. Perform concurrent review on inpatient stays to determine continued need for acute care. Perform on-site review of patient charts to determine patient status and possible discharge needs. Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate. 10/2007 to 06/2012 Staff Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as preceptor to new orientees. Education and Training 4/2018 Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications 2/2016 BLS CNOR Activities and Honors American Nurses Association, 6/2016 - present *AORN, 2008 - 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care

HEALTHCARE

PERSONAL TRAINER Summary Hard working, seasoned customer service professional with extensive experience in face to face service and sales, seeking a new opportunity in a stable organization where I can use my skills and knowledge to make a positive contribution and assist in the growth of both the company and my personal career. Highly motivated professional with excellent interpersonal and motivational skills Infectious enthusiasm and positive attitude Extensive experience meeting goals; both personal and professional (i.e., sales, fees, gross profit, contribution, and hours) Experience and successful track record of managing others Proven experience in sales: over $150,00 dollars sold in 3 years Building and maintaining relationships with key customers and business leaders in the community Experience gained in leading staff in business development, customer retention, recruiting, and expense management Self-motivated individual continuously striving for success Strong sense of discipline and desire to learn new skills Works well as an individual or as part of a team Ability to easily anticipate the needs and desires of customers Works well under pressure and deadlines Experience Personal Trainer , 09/2014 Company Name － City , State Provide orientation and instruction to member pertinent to apt technique, suitable exercise intensity, body mechanics, frequency and duration along with right selection and equipment usage. Supervise directly exercise session and perform one-on-one with all members. Ensure to correct body mechanics, exercise technique and form. Oversee individual response towards exercise and modify program as appropriate. Forecast member needs and progress rate along with present new exercises as required to sustain progress of member. Consult members to identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential. Prepare individual exercise program on basis of health history, member's personal goals and fitness assessment results. Maintain and manage top level of customer hospital associate plus physician satisfaction pertinent to fitness programs, exercise equipment along with interaction with all fitness associates. Promote affirmative, client-focused relations with all customers. Maintain and update records of member training and productivity for Fitness Manager. Fitness Manager , 09/2013 to 08/2014 Company Name － City , State Recruited and train Personal Trainers in their respective job duties. Prepared weekly schedules and work assignments for Fitness Trainers. Ensured that the customers are given high quality services and assistance when needed. Assisted in developing and maintaining workout programs. Stayed abreast on latest updates in fitness industry. Ensured gym facility is maintained clean, safe and orderly. Ensured that gym equipment was kept in good working condition. Monitored the initial workouts of new customers and provide feedback. Offer various fitness programs to suite customer's specific needs. Work with other staffs to achieve monthly target. Ensure that all staffs follow center's procedures and policies. Enhance revenue by providing additional discounts and services to existing and new customers. Supervise day-to-day operations of the gym and personal training sessions. Organize educational training, seminars and meetings for personal training staff for professional growth. Resolve issues and complaints pertaining to personal training from customers. Implement customer suggestions and recommendations to optimize training program. Schedule and conduct gym tours to new customers. Maintain all paperwork regarding personal training schedules and procedures. Fitness Manager/ Master Trainer , 08/2010 to 09/2013 Company Name － City , State Served as liaison between the general manager and fitness consultant staff. Assisted the fitness coordinator with the daily operations. Enforce all fitness-related policies and procedures. Execute risk management plan. Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff. Organized and manage all staff meetings. Coordinated continuing education workshops. Verified fitness attendant payroll at the end of each pay period. Maintained fitness activity areas inventory. Making recommendations for fitness center purchasing. Assisted general manager with substitution process providing facility coverage when needed. Served as liaison between the fitness attendant staff and equipment technician staff. Personal Trainer , 12/2008 to 09/2010 Company Name － City , State Assessed the needs and capabilities of individuals through fitness assessment procedures. Advised individuals on the correct method and use of exercise machines and devices including weights. Developed individual exercise programs for individuals based on age and fitness levels. Provided instruction in a variety of fitness activities including non-gym related activities. Motivated clients to work to his/her maximum and safe potential for the entire workout. Assured all exercises are done with proper form and technique maximizing results. Helped clients develop realistic, attainable goals and continually modifying training objectives. Education Bachelor of Science : Exercise Science and Human Performance , 1 2008 Exercise Science and Human Performance A.A : Exercise Science , 1 2006 Mesabi Range Community College － State Exercise Science AFPA Nutrition Certification Completion Buena Vista University － City , State Skills apt, consultant, client, clients, general manager, instruction, inventory, meetings, payroll, policies, progress, purchasing, quality, risk management, seminars, technician, workshops

FITNESS

ENGINEERING INTERN Personal Summary Age -22 years   Permanenet Residency of Australia and New Zealand Citizen ​Currently Living in Sydney Australia . Knowledge Base C/Python R STK CATIA ANSYS LaTeX SolidWorks Microsoft Office Microsoft Project Academic Background High School Diploma , MATHEMATICS,PHYSICS,CHEMISTRY,ENGINEERING 2012 NORTMEAD HIGH SCHOOL － City , State , AUSTRALIA Ranked 1st place in 2 Unit Mathematics, Physics, Chemistry and Engineering Studies Ranked 3rd place in Extension 1 Mathematics and English Advanced Received 2nd highest ATAR in school Bachelor of Science , BE Bachelor of Engineering (Honours) (Aerospace) 2017 UNIVERSITY OF NEW SOUTH WALES (UNSW) － City , State , AUSTRALIA Maintained Distinction WAM of 79.42 in final 2 years of university Obtained High Distinction and Distinction results in some of the most advanced 3rd and 4th year subjects in the engineering faculty such as:-  (Dynamics of Aerospace Vehicles/Avionics, Finite Element Methods, Aerodynamics, Professional Engineering and Communication and Thesis using MATLAB programming ) Certifications and Credentials Scrum Fundamentals Certified Data Science Fundamentals Certified Oracle SQL Developer Advanced SQL: SQL Expert (under progress) Experience Engineering intern Feb 2017 to Apr 2017 Company Name － City , State Achievements. Collaborated with a team of engineers of different fields with the goal of creating technical solutions for product concerns raised by customers and produced test record documentation containing solutions for customers. Contacted customers directly to verbally convey test result and explain solution procedure along with the written documentation. Successfully independently scoped business opportunities through technically analysing possible options and presented information to the company Director. Independently and autonomously researched FAR regulations to successfully create test record sheets containing correct load values and test methodology for structural load testing on seats in aeromedical transport vehicles. Quickly learned about production article conformity procedures taught by CASA regulatory authorities and applied knowledge and techniques to autonomously measure articles with appropriate measuring equipment and tools in strict timeframes. Reported nonconformities and provided recommendations for modifications directly to the design engineer. Built, tested and verified products through performing functional and qualitative inspections to discover faults and issues in production articles. Deduced failure modes in items that undergo structural load testing using problem solving skills and analytical skills using Finite Element ANSYS software. Independently created equipment supports that are integrated on safety barriers through analytical and CAD-assisted design and through construction using mechanical engineering methods, tools and equipment. Desoldered and soldered electronic components onto circuit boards to rapidly create multiple fully functioning LED lights used in electronic medical equipment. Sales Representative May 2016 to Jan 2017 Company Name － City Efficiently recorded Sales Orders and Purchase Orders of fire and warning systems, Down lights, electrical fittings and cameras. Displayed excellent customer service skills and interpersonal skills through communicating with Australian and International customers over the phone to provide information on products and maintaining regular email and phone contact with customers. Collaborated with the sales manager to provide updates on progress of accounts. Prepared and followed up on customer quotes, turned leads into appointments. Provided training for customers to ensure they efficiently clean, correctly use and maintain the company's product and applied a regular follow-up process. Maximizing every sales enquiry through up-selling to new customers and identifying sales opportunities from basic repairs and maintenance to existing customers and ensuring all email and telephone enquiries are answered within 20 minutes. Displayed ability to focus in high pressure environments from calmly handling customer complaints. Showed flexibility through collaborating with the administration team at demanding times to complete administrative tasks and update records. Demonstrated attention to detail through utilizing time management skills from setting goals, prioritizing tasks and creating schedules to work to strict deadlines. Tutor Feb 2016 to May 2016 Company Name － City , State Tutored students in one-on-one classes and in group classes using effective teaching techniques to help students ranging from year 1-12 with their difficulties in science, mathematics, physics, chemistry and English. Provided assistance to students ranging from year 1-12 in fast-paced homework help classes. Mechanical Design Engineer Aug 2015 to Jul 2017 Company Name － City , State Shared the responsibility of designing a CubeSat as the leader of the mechanical design team for entry into the Canadian Satellite Design Challenge (CSDC) in SolidWorks, which was structurally tested in ANSYS and 3D printed upon completion of design. Communicated with teams of other fields using JIRA. Involved in constructing a Mars Rover for entry into the European Rover Challenge (ERC). Led the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction Wheel System in SolidWorks that was displayed to future students in the form of a 3D printed model. Trained new members of the mechanical team on using SolidWorks and taught thermal, electrical and structural concepts. Memberships BLUEsat (Basic Low Earth Orbit UNSW Experimental Satellite) Group Engineers , Australia Achievements Shared the responsibility of designing a CubeSat as the leader of the mechanical design team for entry into the Canadian Satellite Design Challenge (CSDC) in SolidWorks, which was structurally tested in ANSYS and 3D printed upon completion of design. Communicated with teams of other fields using JIRA Involved in constructing a Mars Rover for entry into the European Rover Challenge (ERC) Led the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction Wheel System in SolidWorks that was displayed to future students in the form of a 3D printed modelTrained new members of the mechanical team on using SolidWorks and taught thermal, electrical and structural concepts Community services Social Support and Youth Services Volunteer at Karabi community & Development Services, Wentworthville ,Sydney AUSTRALIA October 2016 and on-going Achievements Displayed passion for social service and support through teaching, facilitating and setting up activities and events for the elderly, people with disabilities and children Provided assistance in administration and creative work in office Facilitating and supervising youth in school holiday programs Personal Interests and Hobbies Traveling | Tennis | Hiking | Statistics | CAD & 3D drawing | Aircraft | Spacecraft | Astronomy

ENGINEERING

CHEF OWNER Executive Profile A combination of specialized training and professional experience results in excellent qualifications as an EXECUTIVE CHEF, SOUS CHEF AND CHEF. Highly skilled in a variety of cuisines, including: Italian, Peruvian, Mexican and Fusion. Possess outstanding interpersonal, communication and training skills. Excel in creating quality cuisine within budgetary cost controls. Flexible, with the ability to achieve in both first-class fine dining and high volume operations. Develop and motive a highly productive team. Received professional training from five Certified Master Skill Highlights Small business development Leadership/communication skills Product development Business operations organization Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Fluent in [spanishCommunicates effectively Event planning Listening skills Exceptional multi-tasker Hospitality expertise Core Accomplishments Reduced number of guest complaints by <80> percent. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night.Expanded [menu items] line to includeIncreased sales by 50% by rolling out a revamped social media marketing initiative., which nearly doubled sales in one year. Professional Experience 01/2010 - 09/2012 Company Name － City , State Chef Owner Management of all financial and personnel records. Recruit, interview and train staff while ensuring health and safety standards. Development of marketing strategy responsible for doubling the sales in one year. Received over 300 outstanding reviews on Yelp.com. 01/2007 - 01/2009 Company Name － City , State DIRECTOR OF CULINARY ARTS Train and manage kitchen personnel, supervise/coordinate all related culinary activities; estimate consumption and requisition or purchase food; select and develop recipes; standardize production recipes to ensure consistent quality; establish presentation technique and quality standards; plan and price menus; ensure proper equipment operation/maintenance; and ensure proper safety and sanitation in kitchen; oversee special catering events; and offer culinary instruction and/or demonstrate culinary techniques; responsibility for hiring, discipline, performance reviews and initiating pay increases. 12/2003 - 12/2006 Company Name － City , State Execute Sous Chef Oversaw all aspects relating to culinary operations including kitchen supply and inventory, maintaining government regulations, and monitoring customer satisfaction. Menu development as well as food preparation. Food and Nutrition Department. Oversaw all procedures and development with Executive Chef menus and recipes, including Special VIP Events. Oversees 3,000 meals at day, full service cafeteria and all catering events. 11/2001 - 12/2003 Company Name － City , State Food Service Director Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored facility and took appropriate action to ensure food quality and service standards were consistently met. Education 1994 Los Angeles Culinary Instituted － City , State , u.s.a Associate of Arts : Culinary Arts Courses in Hospitality and Restaurant Management Additional Information Open to Negotiation

CHEF

ENGINEERING ASSISTANT Summary Knowledgeable Engineering Superintendent well-versed in supporting projects and managing related documentation. First-rate multitasker, problem-solver and organizer with methodical and thorough approach. Proficient in power Points and Word Documents. Skills Administrative support AP Critical thinking Doors Engineer Senior Management Forms Functional Leadership Machinery Navy Oil Organizational Pearl Personnel Personnel management Pick Problem solving Progress Project management Proposals Quality assurance Repairs Reporting Requirement Switches Time management Troubles Technical review Blueprint understanding Project support Document control Engineering operational functions SharePoint Manufacturing systems integration Team management Experience 01/2019 to Current Engineering Assistant Company Name － City , State Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, I'm currently an Engineering professional with 20 years of experience in the Department of Navy. Continually providing technical expertise to twelve ships stationed throughout the waterfront. I also provide technical expertise to visiting ships. I have trained and assisted well over 60 junior and senior enlisted and commissioned officers in problem solving, management and equipment repairs throughout the water front. I primarily responsible for maintenance and training for the homeported surface ships in Joint Base Pearl Harbor Hickam (JBPHH) Hawaii operational area. No ship has ever missed a mission requirement while I'm serving in this position and preparing the multiple ships for forward deployed fleet operations. Also providing administrative support to the family members of our sailors that fall under our command. I am an Electrical superintendent and responsible for, operating, repairs, and performing organizational and intermediate maintenance on electrical components of integrated bridge control Systems, gas turbine engines, main propulsion machinery, auxiliary equipments, prolusion control systems, assigned electrical and electronic circuitry up to the printed circuit, and alarm and warning circuitry. Adjust indicating micro switches; determines fuel tank level; dispose of Hazardous Material (HAZMAT); document meter readings; inspects fluid samples; inspect HAZMAT storage areas; maintain air compressors, air systems, alarm and indicating systems, Alarm and Monitoring Systems (AMS), automatic control valves, automatic electronic controls, Auxiliary Control Console (ACC), bell and data logger, blow-in doors, bus transfer switches, cannon plugs, console cooling fan components, console filters, Damage Control Console (DCC), demister pads, detector components, electrically operated valves, Electric Plant Control Console (EPCC), electrical controllers, electrical motors, electrical relays, fuel oil coalesces, fuel oil systems, halon systems, hydraulic systems, indicating relays, intake louver hatches, lever control components, Light Emitting Diode (LED) circuits, and Local Operating Panel (LOP); maintains Gas Turbine (GT) compressor sections, engine components, fuel system components, fuel systems, generators, generators assembly components, inlet and exhaust systems components, lube oil systems, module components, power turbine components, and water wash systems; operates Gas Turbine (GT) engines and generator sets remotely and locally; operates lube oil systems, jacking gears, Local Operating Panels (LOP), lube oil service systems, seawater cooling pumps, main switchboards, waste oil systems; and Ships Control Console (SCC); perform Gas Turbine (GT) engine components functional checks, pre-operational and engine support systems alignment checks, and generator sets pre-operational and support system alignment checks; replaces automatic control valves and frequency regulator components; and tests electrical transformers, equipment vibration sensors and ships service air systems. Adjusts Auxiliary Control Console (ACC), frequency regulators, Fuel Systems Control Console (FSCC) and voltage regulators; approves repair and quality assurance forms; maintains Controllable Pitch Propeller (CPP), Controllable Reversible Pitch (CRP) systems, converter and inverter components, electronic enclosures, Fuel Systems Control Console (FSCC), indicating micro switches, pre-wired board and print circuit board components, salinity cells, and torsion meters; operates and maintains Propulsion and Auxiliary Control Console (PACC) and Propulsion Control Console (PCC); prepare equipment calibrations schedules and repair quality assurance forms; review automated alarm data logs, engineering and equipment degradations, repair quality assurance forms, and ship-to-shore. Maintenance progress reports; test and troubleshoot Auxiliary Control Console (ACC), converter and inverter components, and indicating micro switches; test frequency regulators, hydraulic system components, and voltage regulators. Update Engineer's bell logs; reviews engineering and equipment degradations; provides technical administration, leadership, project management and communications to gas turbine systems technicians. I support twelve different federal assets throughout the waterfront. To effectively manage assets and personnel located throughout the waterfront. I used my highly developed critical thinking skills, personnel management skills, and efficient time management skills. I have successfully deployed those skills which has aided in my ability to deliver uninterrupted services from the multiple assets allowing the Department of the Navy to utilize each asset at their discretion without delay. I routinely seek out professional development to continue to hone these skills. I am proficient at selecting the appropriate means, methods, funding source, and personnel to maintain all assets and early detection of any and all faults that would delay any mission requirements. I can appropriately pick the correct funding vehicle for future maintenance actions which includes major projects, modernization projects, sustainment projects, and recurring maintenance assignments. Most of my current work assignments are highly time sensitive due to the continuous operational requirements. I am fully capable of meeting deadlines, working within rigid timeframes, gauging progress by using quantifiable measures and milestones. Fully capable of reporting progress to all Senior Management. I have been tasked with being the subject matter expert when developing modernization project's scope of work. I am also the subject matter expert for sustainment projects and have assisted in the development of those requests for proposals. 06/2014 to 12/2018 Electrical Superintendent Company Name － City , State USS JOHN PAUL JONES DDG 53) Unit 100158 BOX 1 FPO AP 96669-1271 Joint Base Pearl Harbor Hickam, Hawaii United States, Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, Oversaw master project scheduling, as well as plans for specific materials and work assignments required to complete each job. Performed with efficiency and quality while installing and repairing electrical projects. Provided empowering leadership to ensure positive production outcomes and consistent team morale. Checked compliance and quality of all work performed. Kept team members and worksites in compliance with safety standards. Developed improved training protocols in alignment with company goals. Monitored compliance with local and state codes and job specifications to deliver superior quality. Resolved production challenge including supply shortages and inclement weather delays. Initiated updated drawing package to increase manufacturing productivity. Supported, advised and mentored all levels of personnel. Followed electrical code manuals to install and repair electrical systems. Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel. Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans. 10/2007 to 11/2010 Engineering Assistant Company Name － City , State Annual Salary: 45,000 USD Hours per year: 40+ Series: 0802 Pay Grade: E-5 through E-6, USS PORT ROYAL CG 73) FPO AP 96675-1193 Joint Base Pearl Harbor Hickam, Hawaii United States. Supported, advised and mentored all levels of personnel. Enforced safety regulations and penalized workers for not following work safety agreements. Reviewed and monitored cost and man-hour budget for installation process to develop staff facilities, equipment and tool requirement plan. Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers. Followed electrical code manuals to install and repair electrical systems. Obtained proper permits to carry out electrical work on facility and construction projects. Generated highly productive cycle times for labor, equipment and materials, identifying and evaluating job cost reduction strategies. Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel. Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans. Meticulously tested installations to check continuity of circuits, and compatibility and safety of components using test equipment such as ohmmeter, amp meter, voltmeter, and oscilloscope. Delivered positive reinforcement and constructive criticism for employee work efforts. Investigated accidents and injuries, preparing reports on findings. Coordinated efficient maintenance schedules to keep systems running at peak levels. Researched and provided timely resolution to service discrepancies. Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel. Established and enforced clear safety policies to protect workers from injury. Monitored employee work levels and optimized performance with strategic approaches. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. 10/2002 to 09/2007 Electrical Apprentice Company Name － City , State Annual Salary: 35,000 USD Hours per week: 40+ Series: 0802 Pay Grade: E-1 through E-5. Listened to directives of senior electrical professionals to complete efficient tasks. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Maintained organization, cleanliness and safety in all work areas. Gathered required tools and equipment for each task to increase efficiency. Promoted workplace safety and reported any potential hazards quickly to Work Center Supervisor. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Reviewed blueprints and electrical schematics to perform tasks to specifications. Put in new new electrical components, fixtures and motors. Operated hand and power tools and diagnostic equipment to complete various aspects of jobs. Inspected existing wiring to identify problems such as short circuits. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Followed all relevant electrical and building codes for each job. Set up equipment and configured settings for optimal performance. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Built controllers and panels to complete system installations. Education and Training 09/2000 GED State of Ohio － City 02/2002 MILITARY TRAINING: : Identify Basic Engineering NAVY COURSE: A-651-0118, Engineering Common Core － City 03/2002 NV-1704-0420 : Basic Propulsion Equipment NAVY COURSE: A-651-0120, Engineering Mechanical － City 05/2002 NAVY COURSE: A-652-0298, : Gas Turbine Mechanical/Electrical A School NAVY COURSE: A-652-0298, Gas Turbine Mechanical － City 08/2002 NV-1715-1793 : NAVY COURSE: A-651-0119, NAVY COURSE: A-651-0119, Engineering Electrical － City 08/2003 A-652-0240, SHIPBD GAGE CAL : NAVY TRAINING HISTORY COURSE: A-652-0240) NAVY COURSE: A-652-0240, SHIPBD GAGE CAL － City 09/2009 NAVY COURSE: A-495-0018, : SHIPBOARD FIREFIGHTING NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING － City 02/2010 NAVY COURSE: A-652-0188, : Waste Heat Boilers NAVY COURSE: A-652-0188, WH BW/FW T&T CERT － City 01/2011 NAVY COURSE: A-012-0077, : Class Facilitator Instructional Delivery Continuum － City 02/2015 NAVY COURSE: G-651-0613, : MACHINERY CONTROL SYSTEM NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM － City 02/2019 NAVY COURSE: J-500-0029, : Marine Maintenance And Ship Repair 3-M System Coordinator/Inspector － City

ENGINEERING

I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.  Education Healthcare Administration Pennsylvania College of Health Sciences 2017 City , State Coursework in Epidemiology Coursework in Statistics Coursework in Health Care Policy & Planning Coursework in Ethical Issues in Health Care High School Diploma Northeastern High School 2010 City , State Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship Assistant Editor of the Literary & Art Magazine President of Diversity Club Member of Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills  Customer and personal service Medical Terminology Event planning and coordination Budgeting and financial management Microsoft Office Suite Multitasking Problem-solving Self-starter  Accomplished leader Knowledgeof Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA  Management & Marketing experience Efficient under pressure Cultural awareness and sensitivity  Strong work ethic  Team player with positive attitude Writing and grammar knowledge Detailed Oriented Strong analytic skills  Deadline-driven Professional Experience Healthcare Marketing Specialist City , State Company Name / Aug 2017 to Current Analyzed performance of marketing program to identify the best opportunities for optimization. Established production schedules and communicated project to stakeholders. Increased patient traffic by 5% Managed all social media forums, including the company website, social networking applications and message boards. Healthcare Admin Intern City , State Company Name / Mar 2017 to Jul 2017 Scheduled appointments and registered patients. Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability to addressing barriers. Directed patient flow during practice hours, minimizing patient wait time. Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Developed the design and execution of a program that contributed to 5% growth of the organization. Customer Service Representative City , State Company Name / Jul 2016 to Sep 2016 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Provided cross training to 4 staff members. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Sales Associate City , State Company Name / Jul 2015 to Oct 2015 Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Sales Associate City , State Company Name / Jul 2014 to Feb 2016 Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. Optical price scanners. Bag or package purchases and wrap gifts. Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables. Front Desk Assistant City , State Company Name / Oct 2013 to Jun 2015 Handled incoming and outgoing correspondence, including mail, email and faxes. Answer queries regarding computers. Drafted and typed grammatically correct office memos. Managing test reminder calls, photocopied all correspondence, documents and other printed materials. Retail Customer Service Associate City , State Company Name / Jun 2011 to Sep 2011 Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Open and close cash registers. Performing tasks such as counting money, separating charge slips, coupons and vouchers. Place special orders or call other stores to find desired items. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Kept current on market and product trends to effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount of Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount of Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 - 2017

HEALTHCARE

PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7

BANKING

PROGRAM ANALYST Professional Summary As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service's (FNS) partner network. Core Qualifications Microsoft PowerPoint, Word, Excel and Publisher Webinar Applications (Livemeeting, OnStream Media, and ReadyTalk) Video and Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, and Social Media Channels) Experience 09/2014 to 01/2015 Program Analyst Company Name 40 hours per week Supervisor: Cheryl Jackson-Lewis, Cheryl.Lewis@fns.usda.gov, (703) 305-1465 Assisted in successfully meeting the strategic priorities for the U.S. Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public, schools, and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database. 06/2012 to Current Program Analyst, The Office of External and Governmental Affairs Company Name － City , State Identify and develop over 30 new & existing national partnerships among stakeholders that reflect an understanding of FNS's strategic plans and goals. Act as a liaison between FNS and partners; requires the development of comprehensive work plans, event itineraries, presentations, reports/summaries, and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence, press releases, conference calls, and in-person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans, outreach initiatives and expansion relating to a high level FNS priority Provide planning, technical assistance, execution, and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti-hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural, underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences, as well as staffs senior leaders and political appointees at local and national events Internal & external review boards for awards, grants, and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities: Increase the number of SNAP authorized farmers' markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs, nutrition education, and other FNS nutrition programs. 01/2011 to 06/2012 Student Intern Company Name － City , State Part-time volunteer employment - 20 hours per week. Supervisor: Jeff Greenfield, (703) 605-4331. Education March 2014 Masters of Public Health : Health Education Loma Linda University － City , State GPA: GPA: 3.63 Cum Laude, Deans list Health Education GPA: 3.63 Cum Laude, Deans list May 2012 Bachelors of Science : Community Health Nutrition George Mason University － City , State GPA: GPA: 3.04 Deans list Community HealthNutrition GPA: 3.04 Deans list Professional Affiliations Make-A-Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia & Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture Accomplishments TBD Interests Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Skills Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development and Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written Additional Information Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee Able to travel and/or relocate 03/09/2016

AGRICULTURE

R&D NEW PRODUCT DEVELOPMENT TECHNICIAN Experience R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Work History R&D New Product Development Technician , 10/2015 to 10/2019 Company Name – City , State Assembling work orders per process sheet. Document control. Revising, Reviewing Engineering Work Orders as well as procedures for assembly. Help engineers develop engineering work orders as well as putting together work instructions for operations room. Clean room experienced. Kanban Experienced. Kitting Materials for production floor. 5S Lean Manufacturing Knowledge. Experience with ISO quality systems. Inspecting materials to ensure they meet production/GMP/GLP standards. Maintain an organized and clean environment/work space. Read and follow blue prints, diagrams and SOP sheets. Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines. Using a microscope to inspect products. Testing products following procedures. Front Desk Clerk , 11/2013 to 04/2015 Company Name – City , State Handle members payments and information. Maintain an organized and clean facility. Greet members and assist with any help or questions. Promote sales for the gym. Managing smoothie bar; make shakes and restocking items. Assembler/Tester (Contractor) , 05/2013 to 12/2014 Company Name – State Assembling chemical and mechanical products via process sheet. Conducting test on circuit boards and mechanical products. Using tools such as torques, microscope and scales. Managing and working with chemicals and epoxy. Assist quality and process engineers in validation activities. Quality inspecting raw and finished products to ensure they meet production/quality standards. Effectively identify problems as they occur and take appropriate steps to solve them. Organizing and recording data into Micro Word. Read and follow blueprints, process sheets, diagrams. Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Manufacturing equipment operation. Weigh, measure and check materials to ensure proper quality and quantity. Mix, receive, store, deliver and dispose of chemicals. ESD and FOD Trained. Clean room experienced. Laser engravement. Attention to detail. Education High School Diploma : 2012 Lowell High School - City , State Bachelors degree : Science, Quality Engineering Southern New Hampshire University - City , State Summary Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings. Highlights Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training Attention to detail, Inspection, Excel, Reporting Blueprints, Inspect, Office, Sales Calibration, ISO, Word, SOP Conflict resolution, Laser, Microsoft Word, Troubleshooting Detail Oriented, Leadership, Communicator, Validation Equipment operation, Lean Manufacturing, Organizing Functional, Managing, Testing products GMP, Materials, Quality GLP, Mechanical, Read Inspecting, Clinical support, Recording Skills Organizing and recording data into Microsoft Word and Excel Detail Oriented Blueprints Equipment operation GMP GLP ISO Lean Manufacturing Mechanical Assembly Testing products Quality Inspection SOP Troubleshooting Validation Leadership ability Development and training Strong communicator Ability to work independently Understanding of office operations Clinical support Ability to train volunteers Ability to coordinate Experience in conflict resolution Test data summarization Deliverables oversight Operations leadership Acknowledgment of customer needs Strong analytical mind Analysis and reporting Cross-functional training, Attention to detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation

FITNESS

ADMINISTRATIVE ASSISTANT Professional Summary Highly motivated and enthusiastic individual with multiple years experience in both fast-paced office settings and on-site construction settings. Resourceful, professional, hardworking team player offering expertise in various fields such as customer service, sales, clerical support, office management, data entry, project management, inventory allocation, general construction labor, painting, residential cleaning, general landscaping, customer relations, communications, and technical support. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Responsible, punctual, and productive professional with high attention to detail and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy as well as anticipate professional needs and proactively identify and resolve problems while boosting operational efficiency. Attentive and personable worker eager to learn and take on new challenges while maintaining efficient and accurate operations. Skills Spreadsheet Management Program Files Maintenance Advanced MS Office Suite Knowledge Customer & Client Relations Multi-line Telephone Systems Office & Team Management AVImark Veterinary Software Knowledge AutoCAD Software Knowledge FoxitPDF Software Knowledge Sales & Marketing File Conversion & Sharing Expense Reporting Invoice Processing Transcription & Dictation 90 WPM Typing Speed Residential Painting & Preparation Heavy Equipment Operations Flooring Removal & Installation Data Entry Telemarketing Billing & Collections Cloud Database Management Cash Register Operations Inventory Management & Support Contract Negotiations Project Management Business Correspondence Contract Preparation Recordkeeping Purchase Order Preparation Conference Planning Work History Administrative Assistant 04/2019 to 11/2020 Company Name – City , State Supported efficient Zoom & conference call meetings by organizing materials, documenting discussions and distributing meeting notes. Developed and updated spreadsheets and databases to track, analyze, and report on performance, sales, and project data using MS Excel. Managed company Cloud and Zoho databases for both international and domestic office locations, converting complex data into easy-to-interpret data. Sorted and distributed office mail and recorded incoming shipments for corporate records. Processed invoices and expenses using MS Excel and FoxitPDF software to facilitate on-time payment. Developed and updated record filing system on office servers to improve document organization and management. Performed general office duties, including but not limited to handling inter-office and customer emails, sending and receiving faxes, answering multi-line phone system & routing calls, delivering messages to staff, maintaining office petty cash and recording transactions, managing payments and orders of all office bills and supplies, creating and updating physical records and digital files on office servers. Maintained staff and customer directories and company policy handbook for human resources department using MS Publisher, MS Word. Prepared and edited bid requests, proposals, purchase orders, project specs, transmittals, RFI's, extra work orders, and new work orders for organizational and clerical support using MS Office programs. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. Successfully orchestrated and coordinated annual NISD conference meetings, including such responsibilities as booking conference location and facilities, arranging travel and hotel accommodations for all speakers and attendees, assisting with development and production of conference agenda, schedule, presentations, itinerary, ID badges, and conference welcome packages for all attendants. Responded to emails and other correspondence, acting as liaison between overseas offices and subcontractors to facilitate communication and enhance business processes. Downloaded and distributed project and bid project files via FTP Sites and BOX file sharing. Assisted with prospecting and securing new customers and projects. Assisted with managing accounts payable and receivable as well as creating detailed expense reports for accounting department. Cashier 12/2017 to 08/2018 Company Name – City , State Processed POS transactions, including checks, cash, EBT cards, and credit purchases or refunds. Received, processed, and accurately prepared all food orders placed by customers. Operated cash register for cash, check and credit card transactions with over 99% accuracy. Counted, balanced, and accurately reported all cash and electronic transactions, accounting for errors and resolving discrepancies at beginning and end of each shift. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers. Served needs of sometimes more than one dozen customers in busy fast-paced environment . Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Assisted customers in store and on phone by answering questions and fulfilling requests. Processed packing slips and evaluated product inventory to check for quality and quantity issues, returning unacceptable materials to vendors. Maintained well-organized restocking areas, removing all empty pallets, boxes, and debris to avoid blocking aisles or creating safety hazards. Unloaded arriving stock and prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers. Helped customers locate desired items and transfer oversized items to vehicles. Performed inventory control, such as counting and stocking merchandise behind counter, in coolers, and on sales floor. Worked additional shifts and night shifts at multiple store locations to support team members and inventory fulfillment goals. Maintained clean work environment and kitchen area by sweeping, mopping, wiping down counters, washing used cookware, emptying trash receptacles, and sweeping parking lot at end of each shift. Maintained knowledge base of company pricing, special promotional discounts, products, and services. Used downtimes to prepare ingredients, workstations, and restock supplies for expected busy periods. Manager/General Construction Laborer 01/2015 to 01/2018 Company Name – City , State Worked with contractors and property owners to understand needs and provide excellent service. Assisted with site inspections and homeowner orientations for new projects as well as evaluation and calculations of project bids. Assisted with procurement of project materials following contractor's specifications and provided punch lists. Efficiently prepared job sites by removing debris and setting up materials and tools. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Used required tools to complete jobs, including but not limited to hammers, saws, drills, grinders, squares, levels, screwdrivers, and sanders. Gained knowledge and experience in function and operation of both light and heavy machinery such as but not limited to Bobcats, air compressors, generators, floor sanders, table saws, and jackhammers to safely move debris or materials and efficiently complete projects. Responsible for prepping, sanding, priming, and painting cabinets, molding, trim, railings, doors, interior walls, and ceilings for each project following requirements and guidelines provided by contractor. Assisted with installation of new appliances, flooring, cabinetry, hardware, faucets, and fixtures as instructed by contractor. Worked with speed and accuracy to consistently meet production standards. Worked independently in fast-paced environment while meeting productivity and quality expectations. Worked closely with project supervisor to maintain optimum levels of communication to effectively and efficiently complete projects. Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications. Closely followed instructions from contractors throughout duration of each project, maintaining safety and high standards of home remodeling work. Assisted with company exposure and advertising by creating and maintaining social media accounts along with design and distribution of company's business cards. Owner/Operator 01/2014 to 01/2016 Company Name – City , State Founded and managed cleaning business by applying marketing strategies to build company exposure, creating company portfolio and building clientele, meeting customer needs and expectations by providing exemplary services and offering competitive pricing. Managed day-to-day business operations, including finances and budgeting, advertising and public relations, prospecting for new clients, project assessments and bids, maintaining supply levels, addressing customer questions and needs, and project labor and completion. Boosted company exposure and sales through use of social media platforms and job search engines. Scheduled appointments and consultations for new and existing clients. Met with potential customers, provided walk-thru evaluations, and project quotes. Created and applied contract templates for new project proposals and agreements to cater to each customer's individual and unique needs. Provided additional "deep cleaning" services such as steam cleaning, laundry services, and pressure washing as needed upon customer's requests. Maintained up to date records of customer contact information and contracts to improve operations and maintain efficiency. Implemented strong and time-efficient work ethic, providing dependable and reputable services to customers. Education Liberal Arts And Sciences Jefferson State Community College - City , State Completed one year of studies maintaining 3.7 GPA, but did not obtain a degree. Standard Diploma : General Studies 05/2004 Springville High School - City , State

CONSTRUCTION

ADMINISTRATIVE ASSISTANT Career Overview I would like the opportunity to enhance your department with my experience, skills, and knowledge. * Over 1.5 years as an assistant in the medical field. * Over 6 years in customer service and sales. * Medical Billing and Coding Associates Degree completed in December 2012. Skill Highlights Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Quickbooks 2012 Medisoft ­ Electronic Medical Records: Practice Management Software Eyefinity ­ OfficeMate: Practice Management Software Eyefinity ­ ExamWRITER: Electronic Health Record Software Professional Experience Company Name June 2012 to June 2013 Administrative Assistant City , State Assist with creating all documents and a bookkeeping/accounting system. Payroll and Bookkeeping. Tax preparation for accountants. Answer phones in a professional manner and take messages. Schedule Meetings. Post job openings and screen candidates. Completely run the office by myself. Company Name February 2012 to Current Independent Consultant City , State Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows and fundraiser programs. Create and publish monthly newsletters for customers and other consultants. Help plan, lead, and execute monthly kitchen consultant meetings and potential consultant workshops. Company Name May 2008 to October 2009 Paraoptometric Technician City , State Answered phones, greeted patients, and scheduled patients, called in prescriptions to pharmacies, and set up patient referrals to other doctors. Gathered and recorded patient history. Performed pre-examination tests using techniques, procedures and equipment as instructed. Assisted optometrists conducting and recording patient examinations. Company Name October 2007 to March 2008 Sales and Service Specialist City , State Accepted phone orders for flower arrangements. Represented items for 10 different companies. Reconciled customer issues. Accepted payments for orders. Issues credit when necessary. Answered customer questions. Company Name March 2007 to May 2007 Shift Lead / Assistant Manager City , State Took and ordered inventory. Operated cash register. Prepared food following customers' specifications. Reconciled income and prepared and made bank deposits. Trained and scheduled employees and began interviewing employees when store closed. Assisted General Manager. Company Name March 2006 to September 2007 Sales Associate City , State Answered questions regarding the store and its merchandise. Bagged / packaged purchases. Maintained a clean and safe work environment. Faced and cleaned shelves, counters, and tables. Computed sales prices and received cash or credit payment. Described merchandise and explained use, operation, and care of merchandise to customers. Greeted customers and ascertained what each customer wanted or needed. Helped customers try on or fit merchandise. Inventoried stock and requisitioned new stock. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers. Placed special orders or called other stores to find desired items. Recommended, selected, and helped locate or obtain merchandise based on customer needs. Arranged and displayed merchandise to promote sales. Maintained awareness to ensure safety and to prevent theft. Company Name February 2006 to March 2006 Customer Service Rep City , State Answered phone calls for RCA Electronics. Performed troubleshooting duties for customers. Logged information into computerized system. Looked up and cross referenced information in order to assist customers in an accurate manner. Company Name August 2004 to August 2005 Secretary City , State Answered phone calls in a professional manner. Greeted customers. Completed shop tickets. Operated office machinery. Accepted payments and wrote receipts. Performed payroll and bookkeeping functions. Used a computer. Set up a website and listed cars for sale on the Internet. Completed paperwork for titling/retitling (title transfers). Education Cowley County Community College Associates of Applied Science : Medical Billing and Coding City , State Medical Billing and Coding Medical Office Support--College Certificate Cowley County Community College High School Diploma City , State Stillwater High School City , State Certifications Certified Paraoptometric (expires 11/2012) Safety Training includes: HazCom, Bloodborne Pathogens and Lifting Skills accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops

CHEF

PROJECT ANALYST Summary Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Highlights Business process improvement Business requirements matrixes Project management Advanced problem solving abilities Business systems analysis Ability to produce executive level reports and presentations User acceptance testing Forecasting and planning Experience Project Analyst January 2007 to Current Company Name － City , State Developed and Produced Weekly/Monthly/Quarterly Business Review Packages for Divisional Executive Team Lead and coordinate quarterly business reviews with various business partners Coordinate leadership team meetings by handling meeting logistics, preparing agendas, and compiling documents Coordinate Business Continuity Plans for the Region and coordinate with the 12 markets to ensure the plans were complete for the market Assist in the planning of department budget and space planning Organize and execute Divisional Leadership Offsite meetings. Portfolio Management Administrator II, Officer January 2001 to January 2007 Company Name － City , State Oversees an assigned portfolio of client credit relationships. Responsible for administrative aspects of payments, Capital Markets, Syndicated Loans, Treasury Management and Letters of Credit Products Proactively monitor portfolio, keeping Officers apprised of impending actions or events to ensure data integrity and effective mitigation of risk. Act as a liaison between Portfolio Management, clients and various areas of the bank Surfaces and resolves client-related issues Review legal documentation for pricing and administrative/operational requirement of the credit. Offers pre-closing guidance to ensure operation efficiency and bank compliance Maintain Electronic Credit Files and Compliance Tracking System to ensure operation efficiency and bank compliance. Monitors and assists in preparation and activities to comply with internal bank audit/control requirements. Commercial Custom Analyst January 2000 to January 2001 Company Name － City , State Handled accounts of major clients in excess of $1MM or million. Process loan payments/advances and any needed research or maintenance to loans. Provide informative Cash Management Information. Education Master of Business Administration : Project Management Keller School of Management Current Project Management Bachelor of Business Administration : Business Information System , 1 2006 DeVry University Business Information System Skills administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written

BANKING

FRANCHISE OWNER Career Focus Experienced professional with skills in product development, customer service relations, department operations and organizational structure development. Extensive knowledge in hiring, training development and team building/leadership in multiple areas, specifically consumer insights, trend analysis, field research, and product research. Summary of Skills Business Management & Development Strategic & Tactical Planning Cost Control & Analysis Quickbooks & Weekly Payroll Team Building & Leadership New Business Set up Personnel Recruiting & Training Opportunity Identification Process Improvement & Creation Relevant Experience - Expertise in development and execution of marketing strategies - Experienced in social media and digital marketing - Proven competency in brand creation and service offerings - Solid reputation for fiscal responsibility and budget management - Well versed in payroll management procedures - Excellent ability to prioritize and effectively complete multiple tasks - Great communicator with strong interpersonal skills ​ Professional Experience 10/2006 to 11/2016 Franchise Owner Company Name － City , State Developed and directed all pre-opening marketing activities of the business ensuring brand recognition in the territory and a successful store launch. Researched market competitors and industry trends to identify potential new products and services. Developed and implemented yearly marketing strategies including social media, print, tv and digital advertising. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Developed and implemented all strategies related to the operation of the business including but not limited to marketing, sales, staff development and customer satisfaction. Monitored sales and service records and investigated discrepancies. Determined staffing requirements and interviewed, hired and trained new employees. Tracked and evaluated staff performance, and handled all promotions and terminations. Created daily, weekly and monthly individual and team goals in order to ensure all of the business' duties were met on a timely manner. Created an innovative bonus system that helped cut employee turnover rates in half in less than a year. Prepared and completed bi-weeky payroll accurately and in a timely manner for all employees. Prepared and filed financial statements such as balance sheets and income statements. Evaluated cost reduction and program improvement needs by analyzing financial data. Entered revenue and expense transactions and prepared expense reports. Provided quarterly updates and expeditiously responded to inquiries from corporate headquarters.  04/2012 to 12/2013 Department Supervisor Company Name － City , State Developed and monitored processes to ensure the delivery of consistent high quality and cost efficient service to clients.  Reduced outstanding receivables from $32 Million to $6 Million in less than a 12 month period. Implemented an imaging program that improved efficiency service to our clients by 60%, saved the company $30,000/year in shipping costs and reduced about 20 hours per week of FTP (full time personnel) Developed and successfully implemented a new SOP to efficiently convert financial data into a loadable file to reconcile our clients' outstanding receivables saving a total of 40 hours per week of FTP. Developed and implemented a reporting tool to efficiently track and manage all sensitive data being sent to our off shore facility in Mexico, which contributed to the elimination of 10 hours per week of FTP. Managed support for 60 clients in the pharmacy financial reconciliation system by developing tools that streamlined their data, allowing upper management and teams to collaborate and identify the current status of the business and where efforts were to be allocated to meet clients' deadlines and deliverables. Implemented strategies across the teams and reduced turnaround time of processing receivables from 48 hours to under 24 hours without the need of additional human resources. Key resource of a team project tasked with assisting the company's IT group in the development and implementation of a brand new platform that would allow the company improvement of efficiency by 80% Specifically, participated in User Acceptance testing for multiple applications on the new platform. 02/2006 to 12/2007 Customer Development Analyst Company Name － City , State Responsible for analysis of retail data including sales, inventory levels, sell thru, and other key financial metrics to assist Wal*Mart management in identifying business opportunities, sales trends and micromarketing opportunities. Identified opportunities, recommended, communicated and executed short/long-term strategies to enhance the business relationship between HBI and Wal*Mart to drive sales growth. Responsibilities also included developing plans and completing online purchase order inputs so that information is accurately loaded into the Wal*Mart system, and reviewing Wal*Mart files via Retail Link to insure system accuracy prior to shipments. 02/2003 to 02/2005 Merchandising Assistant Company Name － City , State Worked in all merchandising activities during the design and production process of the New Ventures line of the Just My Size brand including marketing research, product development and sourcing. Created and directed an entire line plan that included design, fabrication, style numeration, color and country of origin, which allowed all business units to track product development from start to finish. Worked directly with the New York design department as well as the technical design team to ensure product development and product delivery on a timely manner. 02/2001 to 02/2003 Exports Specialist Company Name － City , State Managed the daily execution of export documentation activities for shipments going to Mexico, Central America and the Caribbean. Directed, prepared and audited data on all documentation (internal cost, pricing, inventory and purchasing) ensuring compliance with U.S and foreign customs. Education 2002 Bachelor of Arts : International Business SALEM COLLEGE － City , State International Business 1997 Advertising Degree CATHOLIC UNIVERSITY OF MANIZALES － City Colombia Languages Fluent in Spanish and English, conversational Portuguese. Skills Advanced Excel and Word. Intermediate Power Point. Quickbooks

APPAREL

DESIGNER STYLIST Summary High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Reliable and punctual Cash handling accuracy Organized Time management Detail-oriented Strong communication skills Flexible schedule POS systems Energetic self-starter Excellent communication skills Experience 02/2014 to 11/2014 Designer Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Helped customers select products that best fit their personal needs. Processed an average of 30 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback. 12/2012 to 11/2013 Stylist and Receptionist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions. 07/2012 to 09/2012 Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Administered all point of sale opening and closing procedures.Guided customers in choosing items that reflected personal style and shape. 01/2011 to 01/2012 Student Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Explained information about the quality, value and style of products to Influence customer buying decisions.Guided customers in choosing items that reflected personal style and shape. Education 2012 Cosmetology License : Licensed Cosmetologist Marinello's School of Beauty － City , State , USA Licensed Cosmetologist Glendale, CA State of California Barbering and Cosmetology: KK538342 2010 High School Diploma : High School Eleanor Roosevelt High School － City , State , USA Skills Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment. Proved ability to be persistence, overcome obstacles, and consistently strives to improve skills and achieve goals. Uncommon ability to organize and control job responsibilities, particularly the accuracy and productivity related to work flow. In-depth ability to multi-task and manage multiple projects in fast paced environment. Uncommon detail oriented with excellent problem solving and follow-up skills. Strong interpersonal skills; remarkable ability to achieve results through team leadership. Excellent time management skill - knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions. cash register, POS system, answering phone

DESIGNER

ACCOUNT EXECUTIVE Summary Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer Skills Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Patient-oriented Personal and professional integrity Relationship and team building Sound decision making Staff training and development Effectively influences others Critical thinking proficiency Experience 06/2017 to Current Account Executive Company Name － City , State Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources. Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships. Prepare business plans and maintain target lists. Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing. Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM. 01/2015 to 01/2017 Director of Healthcare Strategy Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained  new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a growth of the organization in the fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Directed the installation of improved work methods and procedures to achieve agency objectives. Cooperated with other health related agencies and organizations in community activities. Implemented standards and methods to measure the effectiveness of agency activities. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Sourced and implemented new performance appraisal process. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Organized and led weekly personnel meetings with team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Corresponded with operations staff to ensure key client deliverables and revenue goals were met. Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of  50  employees each shift. Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within the facility and diligently enforced high standards. Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services. I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services. Act as liaison to clients to resolve problems and provide information on services and maintain positive relations. Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market. Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care and. financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance. Be the navigator and point of contact for patients. 01/2012 to 01/2015 Director of Healthcare Strategy Company Name － City , State Recruiting, consultant, and staffing for physicians, RN's, CNA's. Startup mobile diagnostic testing facility. Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties. Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations. Facilitated with major projects in other territories. Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service. Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels. Build solid relationships with personnel at various facilities. Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks. Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts. Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area. Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients. Assist operations in the development of systems that encourage feedback from clients. When applicable, assist in training of new Account Executives. 01/2007 to 01/2013 Multi Doctor Health Clinic Manager Company Name － City , State Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Served as liaison between management, clinical staff and the community. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees. Manage multiple office tasks. Develop department process improvement goal/plans and competency skills. Responsible for attendance and staffing needs. Assist with any billing and collections duties. Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc. Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM. 01/2003 to 01/2007 Medical Research Coordinator Company Name － City , State Triage front office duties, charted, medication refills, scheduled procedures, medication refills,. scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,. medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab. preparation, EKG'S, holter and event monitors, insurance verification and authorization. Education and Training Present Bachelors of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 2016 Associates of Science : Healthcare Management Letourneau University Dallas － City , State Healthcare Management 1993 High School Diploma Ferris High School － City , State Skills assisted living, business development, Business development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health services, Home Health, hospice, market analysis, market strategies, marketing material, market sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs

HEALTHCARE

LEAD OPERATIONS ENGINEER - GLOBAL HAWK PROJECT Profile Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing, test management, systems integration and UAV operations. Background includes greater than 20 years of experience in flight test planning, execution and reporting and more than 6 years of high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience and 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration and test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept for the Global Hawk UAS for NASA operations and generated testing roadmap to achieve successful initial operational capability of the NASA Global Hawk UAS •Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers. •Led the NASA effort (in concert with Northrop Grumman Corporation and L-3 Communications engineers) to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system. •Generated requirements for workmanship, functional test and environmental test for Science payloads planned for installation on the Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed to NASA "Tiger Team” to fully develop, reclassify and cause-map X-40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review. •U.S. Army Commanders Award for Civilian Service, 1996 •Managed a complex engine-airframe integration test program with an integrated test team of Army, airframe contractor and engine contractor personnel. •Developed new flight test techniques to determine compliance with a new frequency-domain based handling qualities specification. •Developed methods of assessing aircraft specification compliance using an engineering flight simulator. •US Army Commanders Award for General Excellence, 1987. Professional Experience 06/2006 to 01/2015 Lead Operations Engineer - Global Hawk Project Company Name － City , State Managed all operational aspects of Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) and scientific payload integration. Overall leader for Global Hawk flight operations team, including maintenance personnel, avionics technicians and operations engineers. Primary point-of-contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace. Global Hawk Mission Director: Responsible for the overall conduct of Global Hawk missions in the Ground Control Station. Served as primary functional interface between payload specialists and Global Hawk aircrew. Assisted Global Hawk pilot in air vehicle systems operation. Performed as Mission Director on more than 150 Global Hawk missions.   Lead Operations Engineer for Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 to 06/2006 Operations Engineer Company Name － City , State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project to investigate structural deficiencies with MDA platform aircraft. Drafted the statement of work for the test effort. Coordinated and managed the funding. Performed all coordination and facilitation to allow the customer's functional test agent (Raytheon Aircraft) to complete the analysis and testing on schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel. Developed or reviewed quality assurance specification requirements. Primary mechanical designer of installation hardware for the electrical power conditioning and instrumentation systems. Performed the conceptual design of pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground and flight test effort to achieve initial operational capability of NASA B-52H Cooperative Launch Platform Aircraft Generated or reviewed and approved all Launch Platform system integration ground checks. Drafted and coordinated Flight Test Plans, generated flight profiles, flight cards and pre-flight briefings. Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks. Generated and managed System Requirements Verification Document 06/1996 to 01/1997 Senior Engineer Company Name － City , State Planned test programs to evaluate operability, suitability, and engine/airframe integration and compatibility of F-16 propulsion systems. Served as Government test monitor for contractor test programs. Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues. Served as customer propulsion system consultant. Monitored propulsion system data real-time during flight tests. Analyzed flight test data. 10/1986 to 06/1996 Project Manager / Senior Flight Test Engineer Company Name － City , State Project Manager/Test Director: Project manager on 18 test programs. Prepared detailed cost estimates for all phases of program utilizing test requirements documents. Coordinated funding requirements with program sponsor. Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor. Established test milestones and schedule. Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals. Led diverse team composed of test pilots, flight test and test instrumentation engineers, aircraft mechanics, test instrumentation and data reduction technicians and contractor personnel. Directed daily test operations. Directed preparation of test program final report. Briefed test results and recommendations to program sponsor, headquarters and contractors. Senior Flight Test Engineer: Flight test engineer on 36 programs. Performed detailed test planning to efficiently evaluate the performance, handling qualities, mission suitability, specification compliance and airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques to evaluate state-of-the-art systems. Planned individual test flights to accomplish test goals in a minimum of flight time. Generated flight profiles, flight test cards and conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored and directed tests as Flight Test Engineer onboard test aircraft. Monitored and directed tests as Flight Test Director via telemetry from ground control room. Established data reduction methods. Wrote data-reduction subroutines in FORTRAN. Processed and reduced flight test data. Evaluated and interpreted test data to determine test article deficiencies, shortcomings and compliance with applicable specifications. Drafted final test report using Microsoft Word, Excel and specialized VMS data plotting programs. Acted as member of flight safety and data review boards. Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation. Acted as flight test consultant to headquarters and contractors. Acted as organization pitot-statics authority. Responsible for calibration and maintenance oversight of flight test pitot-static reference equipment (air speed pacer aircraft and trailing airspeed devices). 01/1983 to 09/1987 Flight Test Engineer Company Name － City , State Education and Training 1994 Defining System Requirements, NASA, 2004 Advanced System Safety Practices, NASA, 2001 Personnel Management for Executives (Resident Course), US Army, 1994 Test and Evaluation Management US Air Force Institute of Technology University of Kansas Hazards of High-Intensity Electromagnetic Radiation to Flight, CKC Laboratories, 1991 1982 Bachelor of Science : Aeronautical Engineering California Polytechnic State University － City , State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS

AVIATION

HR MANAGER/GENERALIST Summary Background of progressively responsible Human Resources experience in union and non-union, ISO and FDA regulated manufacturing environments Knowledge of State and Federal employment laws Ability to work effectively with all levels of employees and management, maintaining integrity, professionalism and confidentiality Ability to develop positive working relationships with TPAs, benefit service providers, recruiting firms and vendors Proficient in Excel, Word, Powerpoint; experience with Ceridian HRIS, Paychex and ADP payroll systems Experience HR Manager/Generalist 02/2012 to Current Company Name City , State responsible for day to day HR functions for leading manufacturer of cryogenic reciprocating and centrifugal pumps and turbo-expanders with approximately 200 employees Preparation of weekly payroll for submission to Corporate Payroll Department Implement successful recruiting efforts to support company growth in engineering and operations departments; new hire orientation; tracking and monitoring of temporary and contract to hire labor Prepare and manage personnel transactions such as new hires, terminations, etc. Provide assistance to management in handling employee relations issues Conduct wage surveys to determine competitive wage rates for recruiting; write and update job descriptions; update and maintain org charts Monthly management reporting on HR metrics Active member of safety committee, implementing safety programs and facilitating training; Wellness Program Coordinator. HR Manager 07/2008 to 02/2012 Company Name City , State responsible for all day to day HR functions for medical device manufacturer with approximately 50 employees located at Corporate headquarters in Lake Forest and 14 service employees located in Texas: Administer and manage the medical, dental, vision, 401(k), flexible spending, life, LTD, workers compensation and liability insurance plans; coordinate renewals and open enrollments; reconcile monthly billings; gather and prepare information for annual benefit audits Administer and manage all personnel transactions such as new hires, promotions, transfers, FMLA/CFRA leaves of absence, time off, performance reviews, counseling, coaching, disciplinary actions and terminations Process and manage by-weekly payroll using Paychex and ADP payroll systems Provide guidance and counsel to management in handling all employee relations issues including coaching and investigation; communicate policies, procedures and benefits to employees in effective and timely manner Ensure Company is in compliance with all federal and state labor laws; chair safety committee; implement safety programs and facilitate training Develop and implement successful recruiting strategies to ensure optimal staffing to support the business; post internet job openings, work with recruiting firms, conduct interviews and pre-employment reference and background checks and employment verifications; new hire orientation; tracking/monitoring of temporary and contract to hire labor Prepare and update policies and procedures necessary for compliance with all current labor law issues, including employee forms and the employee handbook and safety manual Conduct wage survey to determine competitive wage rates; assist managers with preparation and review of annual performance evaluations; write and update job descriptions. Sr HR Representative 05/1985 to 07/2008 Company Name City , State Responsible for a wide variety of both day to day and project-oriented HR functions for a unionized power supply manufacturing company with an employee population that ranged from 150 to over 700. Company experience cycles of tremendous growth and downsizing as well as the transition of all manufacturing operations out of state. Prepare annual salary proposal and administer the approved plan; participate in salary surveys and use results to benchmark company's wages to the industry, maintain job descriptions and organizational charts, implement salary increases in compliance with approved salary plan and bargaining unit agreement Administer employee benefit programs; analyze current benefits programs and research and recommend alternatives,communicate program features, coordinate open enrollment activity, maintain records and billing, track benefit costs, administer and track COBRA Process requests for hourly and salaried and salaried retirement plans; compute monthly benefit for Union hourly retirement plan; work with Corporate pension office to coordinate benefits for salaried plan; coordinate enrollment and participant payment for retiree medical plan Prepare annual Affirmative Action Plan and required EEO reports Maintain employment, job, compensation, benefit, training and attendance records for all employees using Ceridian Payroll/HRIS system. Participated in periodic payroll/HR conversions Develop and prepare monthly and annual manpower, benefits, turnover, salary and other requested reports for management; track hourly attendance for compliance to overtime, attendance and awards programs Implementation of corporate policy and adherence to bargaining unit contract; participated in contract negotiations, providing assistance to division management, Corporate HR and Labor Attorney LOA and COBRA management administration Safety, security, workers compensation, employee relations, recruitment, facility management. Education Master of Science Degree : Industrial Psychology Continuing education and training on an on-going basis in employment related subjects, OSHA 10-hour training, Wellness Program coordination, PHR designation Industrial Psychology Bachelor of Arts Degree : Psychology Psychology Skills ADP payroll, Attorney, benefits, billing, billings, Ceridian, charts, coaching, competitive, contract negotiations, counseling, employee relations, features, forms, HRIS, HR, insurance, law, management reporting, office, organizational, Payroll, performance reviews, personnel, policies, power supply, proposal, recruiting, recruitment, research, Safety, staffing, vision

HR

CHIEF OPERATING OFFICER Summary of Skills Strategic Planning/Management Strong communication skills Strong credit/financial analysis skills Team builder/collaborator Sales management Negotiation skills Strong multi-tasker Project management Planning/execution Cross Functional leadership Professional Experience Chief Operating Officer June 2008 to January 2010 Company Name - City , State Recruited by the Board of Directors to become COO. Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees. Revenues grew from $48MM in 2008 to over $53MM in 2014. This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment. Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance. Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009. Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total. Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order. Prior to that, the meetings were overly lengthy, ineffective and combative. This resulted in fewer meetings, which have been far more effective. Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer). Both contributed to an increase in revenues to the company of more than $1MM annually. Successfully negotiated with two of the owners for buyouts on behalf of the Board. One was amicable and the other was contentious. This will result in cost savings to the company in excess of $1MM annually. May 1998 to May 2008 Company Name - City , State COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID. Recruited by and joined as Vice President and Commercial Banker with no loan portfolio 05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years! This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank. Promoted to SVP due to growth of portfolio and fee income/referrals 06/2001 Promoted to SVP and SWWA Commercial Banking Manager 06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA. While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint. I spent considerable time and effort in working with the lending center there to establish a robust and larger presence. Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment. At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County). Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers. This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually. Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients. I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success. Was asked to join Loan Committee as a voting member. June 2005 As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee. This was an opportune time to view all of the various types of credits that were presented. In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases. Education BA : Chemistry Pacific Lutheran University Chemistry Pacific Coast Banking School Certification University of Washington Professional Affiliations Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA Skills Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view

BANKING

FINANCE CONTROLLER Summary Established goals and objectives, developed policies and procedures, recruited and trained staff, initiated and enhanced automated systems. Turned around "problem areas". Ensures compliance with and knowledge of governmental regulations and requirements. Defined and closely monitored short-and long-term goals and objectives for all departments. Excels at interacting with broad populations including senior management, staff, patients, and external auditors. Highly versatile, quickly masters' new roles, responsibilities, technologies, and environments. Initiate and spearheaded a special project resulting in measurable revenue growth; diffuses difficult situations with tact and ease. Skills Leadership/communication skills Product development Budgeting expertise Self-motivated  Project management Small business development Client account management Customer-oriented Skills Account reconciliation, accounting, administrative, budget preparation, budget, closing, commercial lending, contract negotiations, contracts, Credit, client, delivery, Department of Health, direction, financing, financial, financial controls, financial operation, financial statements, forecasting, funds, general ledger, grants, Human Resources, HR, Director, managing, Mental Health, Office, outlook, organizational, payroll, P.C., personnel, quality, quality assurance, quality control, reporting, research, supervisor, tax planning, annual reports, year-end. Education Bachelor of Science 1996 New york institute of technology City , State , USA MBA : Finance 1998 New york institute of technology City , State , USA Experience Finance Controller 08/2010 to 09/2017 Company Name City , State    Managed team 100 professionals. � Oversees accounting and financial activities  � Managed all general ledger activity, reporting systems, GAAP standards�   M onitored timely and accurate monthly, quarterly and year-end closing process � Prepared company forecasts and budget � Coordinated, monitored, and supported taxation requirements in compliance with and knowledge of governmental regulations and requirements � Managed and tracked the revenue of invested assets to ensure compliance with company policies and investment guidelines. Administrator 10/2008 to 09/2017 Company Name City , State Manage the 32-person Corporate Practice Group which specializes in the taxation and tax planning for corporations and sole proprietor-ships. Wrote comprehensive practice manual for payroll taxation practice. Analyzes financial statements of major corporations, large domestic and investment companies and broker/dealers to evaluate credit quality for commercial lending decisions. Prepare Credit Approval Summaries on client's financial position in light of current economic conditions and future business outlook. Direct and implementation of financial operation, budget preparation and administration, audit, taxation, monthly closing of books of record, account reconciliation, and journal entry adjustments. Prepares monthly, quarterly, and annual reports summarizing and forecasting business activities and financial position on income and expenses. Develops financial statements, analyzes business trends and daily operating costs. Manager of Finance 02/1997 to 12/2006 Company Name City , State Improved collections through the development of receivables performance measurement system to which project supervisor are held accountable. Upgraded the accounting department including personnel, job descriptions and financial controls to meet the requirements of a growing organization. Assisted external auditors in performing year-end audits. Monitored, reviewed and evaluated budget projections, grants / budget vs. actual day-to-day expenses, and provided advice on budgetary opportunities to address anticipated / projected shortfalls on an ongoing basis. Provided quality assurance audits to maintain process quality control plans. Assisted management in the development of long-term strategies and organizational implementation plans. Acted as lead on monthly budget projections and related research activities. Researched, developed, and implemented budgetary strategies designed to effectively and efficiently accomplish the hospital's mission. Worked as hospital / department liaison between the National Institute of Health (NIH), New York State Office of Mental Health (NYSOMH), New York City Department of Health and Mental Hygiene (NYCDMH), and private funded research contracts, training grants (NIH) T32 research related specific purpose funds. Controller 02/1990 to 12/1996 Company Name City , State Established line of credit used in financing working capital requirements. Implemented departmental budget vs.  actual reporting system. Consolidated branch accounting operations resulting in staff reduction. Improved P.C.-based general ledger and Account Payable software to improve reporting. Submitted monthly financial statements to Board of Director (BOD). Supervised four (4) direct and fifteen (15) indirect reports. Served as point of contact while managing key relationship with New York City Department of Health and Mental Hygiene (NYCDMH), banks, hospitals, universities, and other establishments to support service contract delivery and administration. Assumed additional responsibilities as needed, including oversight of Human Resources (HR), front desk, administrative staff, and IT functions. Presided over facility expansion and acquisition projects with direction of financial and budget forecasting and analysis, cost approval, contract negotiations, and associated functions.

FINANCE

SALES Professional Summary graduated from earle high school in may of 1975 and the enlisted in the united states air force from june 1975 to may 1976 honorable discharge started working in a small lumber co where I became a volunteer firefighter and then EMT on an ambulance for 20 years changed careers in 1994 where I went to work for Methodist hospital as an emt started college in 1995 to get in to nursing school graduated in 2001 with associates of applied science in nursing still working with Methodist now as a nurse started in different areas at university and finally wound up doing surgery went to chest pain in er to get more experience doing cv for a year then went to Methodist north to work in surgery cvor my main interest but also done general orthro and cysto as well in august 2015 I retired from Methodist after 21years service to travel nurse since then after a bad travel assignment I went to st francis Bartlett from dec 2015 to march 2016 but decided to go back traveling with a different company went to baxter regional hospital in mountain home from march 2016 to june 2016 then cox south hospital in springfield mo cut short contract due to my house flooding was out for 7 weeks then went to Missouri university hospital in Columbia mo from sept 2016 to dec 2016 Skill Highlights Laparasopic procedures familiarity Medication administration expert Vascular care understanding Advanced Cardiac Life Support (ACLS) certification Computerized charting specialist Enthusiastic caregiver IV drug therapy management Specimen collection/processing proficiency Sterilization techniques mastery OR and ER experience Accomplishments Collaboration Collaborated with physicians to plan and implement patient care. Compliance Maintained compliance with regulatory standards by [compliance activity] . Family Support Educated families about procedures, treatment regimens, prevention and care.Documentation Documented patient intake information.Patient Care Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.Documentation Documented patient information obtained from intake interviews.Custodial Duties Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers. Reporting Prepared regular charts on patient's health related history, medication restrictions and allergies.OSHA Compliance Properly disposed of daily biohazard waste in compliance with federal and local regulations. Patient Education Educated patients about medical procedure steps, recovery measures and medication instructions.Physician Support Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.Surgical Preparation Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. Collaboration Compliance Family Support Educated families about procedures, treatment regimens, prevention and care. Maintained compliance with regulatory standards by [compliance activity] . Collaborated with physicians to plan and implement patient care. Professional Experience sales 10/1981 to 07/1994 Company Name City , State ware house foreman ordering materials operating fork lifts sales 07/1976 to 10/1981 Company Name City , State sales office clerk 05/1975 to 06/1976 Company Name City , State typing duties leave request pulling dorm guard duty when necessary registered nurse\emt 07/1994 to 08/2015 Company Name City , State started out as emt then registered nurse circulator in surgery 12/2015 to 03/2016 Company Name City , State Military Experience office clerk 05/1975 to 06/1976 Company Name City , State airman of the month honorable discharge Education and Training Associate of Applied Science 2001 southwest tennessee community college City , State , usa 1980 midsouth community college City , State , usa emt cert High School Diploma 1975 earle high school City , State , usa Licenses tennessee license 133714 inactive arkansas licenseR070029 active florida license RN9407268 active BLS 2017 ACLS 2017 Personal Information birthday:march 10 1956 gender:male religion:church of christ martial status:married number of children:one son two daughters Skills started out hand charting but now at north computer charting on cerner.i run the tmr laser in the heart rooms operate the cryo and ablation machine.i operate the veri q machine measuring blood flow the the arteries.operate the laparoscopic equipment in the heart and general side of the OR.start iv's on patients give antibiotics run fluids thru iv pumps. i know how to prep a pt for surgery making sure the saftey of the pt before during and after surgery. i have done moderate sedation of pts call the family during surgery make sure chart is correct and everything is signed before surgery. making sure any blood products are needed

SALES

CONSULTANT Skills  Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies   Specifically with purchasing and sale of medical supplies Critical thinking proficiency & sound decision making abilities in time sensitive situations  Cultural awareness and sensitivity Extensive experience with Microsoft Office; Word, Excel, Access Confident public speaker Relationship and team building skills with emphasizes in conflict resolution  Experience Consultant Jun 2016 Company Name － City , State Created annual goals, objectives and budget and made recommendations to reduce costs. Specifically with scheduling and booking of various auctioning events Reduced overall costs via sponsorship's  Implemented standards and methods to measure the effectiveness of agency activities . Sourced and implemented new performance appraisal process. Assistant Manager / HIPAA Privacy and Security Officer Jun 2014 to Jun 2016 Company Name － City , State Facilitated an organization-wide change in electronic health record systems. Analyzed and summited monthly reports to accounting manager- goal was to demonstrate that all policies and procedures were appropriated practiced  Performed end of day accounting and balancing: Specifically accounts receivable for; products and services purchase internally, & documentation of all co-payments received –. Averaged $12K-$20K in daily balances   Conducted a thorough HIPAA risk assessments: I dentified weaknesses within current record systems-ranging from insurance information to confidential patient information Successfully developed new organizational policies and practices to better protect patient information needed to .   Planning Assistant Nov 2012 to Feb 2013 Company Name － City , State Created an analytical framework for identifying and developing financial growth opportunities . Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities Managed customer service department for the American market Customers ranged from family owned local markets to national accounts. Education and Training Bachelor of Arts , Arts in History 2012 University of Illinois at Chicago － City , State , USA Graduated Summa Cum Laude 3.99 GPA Master of Science , Health Administration 2015 University of Washington at Seattle － City , State , USA

CONSULTANT

SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented Upselling Opening and closing procedures Creative Accomplishments Employee of the Month, Sep 2015. Experience 03/2016 to 06/2016 Sales Associate Company Name － City , State Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service. Served as a peer coach for new sales associates. Created visual marketing and styled window displays. 04/2015 to 11/2015 Cashier/Server Company Name － City , State Consistently provided professional, friendly, and engaging service. Examine plates to ensure that they contain required items. Load plates with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchen. Stock service stations with items such as ice, napkins, and straws. Assist customers by providing information and resolving their complaints. Greet customers entering the establishment. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. 12/2016 to Current Key Holder Company Name － City , State Displayed pieces in visually appealing manner. Answered phones with professionalism. Described merchandise and services to customers. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Education and Training Dec 2015 High School Diploma Derby High School － City , State September 2016 Eric Fisher Academy － City , State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone

SALES

SPECIALIST FOR WOMEN'S & CHILDREN'S APPAREL Summary Area / Merchandising Manager with 15 year background in management, hiring, developing and merchandising. Highly detail-oriented and organized. Areas of expertise include conflict management, employee recruitment, staff development & training. Highlights Have great leadership skills. Works well with people. Team player, with excellent leadership skills. Fast learner & driven. Experience Specialist for Women's & Children's apparel July 2015 to Current Company Name － City , State Provide Customer service thru out the store. Merchandises and fills in store, according to corporates standards, thru overnights and early shifts. Promotes promotions and makes sure customers are well aware able to generate sales.  Help Manage store with heavy traffic which volumes of over 45 million a year. provide LP awareness with a store carrying popular expensive brand name shoes. Merchandising Executive/ Area Executive November 2005 to April 2015 Company Name － City , State Opened & staffed teams for New stores in New Florida market. Opened stores from beginning process of nothing being in buildings to setting up entire store in less than two weeks time. Interviewed, hired & trained new employees. Resolved customer complaints regarding sales and service in stores. Managed staff, preparing work schedules and assigning specific duties. Trained managers in preparing weekly schedules to cover all aspects of store. Visited stores to make sure they Implemented policies, goals, objectives and procedures. Trained cashiers, authorizers and all managers in cash management duties and running registers. Cash handling experience from making deposits, making drops daily and counting various amounts of money. Dealt with Brinks in making sure pick ups where sent in without any Discrepancies. Placed change orders to be able to have change in the stores. Maintained database such as balance sheets, and deposit slips on daily basis to accurately have accounted monies for each store. Over saw opening and closing of each store in Florida area. Over saw managers where prioritizing and delegating all assigned goals and task on a daily basis successfully. Dealt with tasks like transfers and markdowns in each individual store as requested per corporate. Worked with ADP System for scheduling and payroll. Received shipments into computer based system to put into store inventories, and also had to print and place price tag tickets into each box received. Trained receivers and managers to receive our merchandise. Resolved any issues with receiving in stores not to affect company's inventory and make necessary adjustments. Loss prevention: Identify potential for loss and develop strategies to eliminate it. Perform loss prevention interviews to investigate internal theft in stores. Perform loss prevention interviews to provide promotions of various needs in stores. Trained store associates from sales associates to managers in the stores to prevent loss in stores and to be more aware in LP. Held store meetings to implement any changes or tasks in company. Maintain database such as bag check logs, found censor counts, and censor machine logs to be aware of areas that need to be covered. Performed cash audits of the store safes and made sure there are no discrepancies. Worked with ADT security alarms when alarms went off. Set up alarm codes for all managers with keys. Trained and worked with store security to help elevate LP in the stores. Merchandising:Opened and set ups merchandise for each store. Worked with various fixtures and display set ups to achieve appeal of stores. Worked on various size wall standards from sizes of four feet walls (2 section walls) to 16 feet walls (8 section walls). Worked on full body and half body mannequins to display merchandise to create full appeal, using accessories, jewelry, shoes, purses and whatever created and completed the outfits to make the most impact to sell. Created lay out of the stores to have a variety of merchandise out and reach different customers. Sectioned store from walls to floor set ups to go with each theme within the store. Worked with managers and store level merchandisers to achieve appealing look of store and to be able to have the store stocked and kept full. Trained managers and merchandisers in all aspects of merchandising to keep appeal and fullness of the store. Worked with heavy merchandise amounts ranging from 60 boxes to 130 boxes daily on a Monday thru Friday work week. Worked on different departments in the store to keep all departments stocked. Worked on departments such as accessories, lingerie, swim wear, casual merchandise, dressy merchandise, active wear and shoes. Worked in woman's clothing store ranging from casual wear, business wear, dressy wear, active wear, swim wear, and lingerie. Worked in department breakdowns such as: accessories which consist on jewelry, sunglasses, belts, purses, wallets, make up and various other items. Worked in shoe departments where areas ranged from shoe rooms to non boxed shoes that had to be placed thru the store. Helped buyers pick hot items for accessories, swim wear and shoes, where I was asked to go to the shoe shows in New York to pick out shoes for the Florida stores. Display mannequins with the most trendy looks from head to toe & where customers bought the whole package. Worked in store volumes ranging from 50,000 to 120,000 a week. Experience in fast turn overs in wall and floor set ups due to items selling very quickly and had to be ready to replace merchandise right way. Prepared floor plans weekly for store was always fresh and full. Took photographs weekly of wall set ups and displays.Instructed stores on themes used for displaying on mannequins and stores windows. Have experience and a great eye to know what's in fashion and what sells, which is a plus. General manager September 2001 to November 2005 Company Name － City , State Oversaw the business which included sales and ordering product. Placed weekly orders ranging from 60,000 to 259,000 in product. Oversaw the books and accountspayable. Met with product executives to make sure product was to quality. Dealt with customer issues and concerns. Managed 8 route drivers and made sure they serviced their stores weekly and biweekly as needed. Over saw that sale drivers where continuously opening new accounts. Oversaw warehouse was stocked and kept organized and maintained. Took care that orders where shipped out of our Chicago Warehouse. Visited plant to make sure product was according to our standards and of great quality. Oversaw vehicles where up to date with codes and all necessary city requirements. Dealt with dealerships to renew and buy new vehicles. Kept database records of sales per week, month and year. Worked with an accountant to put all monies in place. Education Associate of Applied Science : Graphic Arts ROBERT MORRIS COLLEGE － City , State , USA Select One Languages Fluent in English & Spanish Personal Information Always willing to learn more and welcome opportunity to improve myself. Energetic and love to work. Trained in reading behaviors knowing when people are being honest or dishonest. Fast thinker with great common sense. Fast paced. Has a good sense in people and is really good in hiring and developing great people. Skills Accounts payable, ADP, balance sheets, Cash handling, cash management, closing, Resolve customer complaints, database, direction, drivers, English, fashion, fast, floor plans, inventory, leadership skills, Loss prevention, loss prevention, meetings, Merchandising, money, windows, Works, payroll, pick, policies, quality, Fast learner, receiving, retail, selling, sales, scheduling, Spanish, Store manager, Team player.

APPAREL

COLLEGE ASSISTANT Summary Professional leader with strong emphasis on management initiatives, focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.   Detail-oriented exhibiting excellent communication, building networks, problem solving and strategic planning skills.  Exceeding deadlines, and managing multiple projects on time and budget without compromising quality.  Passionate about helping others. Skills Strong leadership Analytical & problem solving Adaptability, teamwork & communication Program management, Family and children's programs knowledge Exemplary people management skills Exceptional communication skills HIPAA guidelines Microsoft- word, excel, power point, access, outlook Google Docs, google Sheets Research SPSS Statistic Software SAP Accounting Software  Work History Program Manager 07/2009 Company Name City , State Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Experience College Assistant 10/2013 to 02/2014 Company Name City , State Explained program offerings and requirements to parents and students and answered related questions. Recruited high school students in the community and registered them into Baruch College's College Now program which provided students with a great opportunity to earn college credits while in high school. Coordinated and assisted in the recruitment and retention initiatives that increased recruitment by 50% for the spring 2014 semester. Organized and developed strategies for students and parents involvement to encourage success in the program. Collaborated with representative(s) from both our partner and prospective schools on our enrichment programs for college preparation. Collectively worked as a team with the Director and the Associate Director on marketing strategies for various events, such as new student orientation. Created database for participating students and high schools in Microsoft Access and Excel. Increased public awareness of Baruch College through the promotion of programs, institutional image and student's engagement. Performed clerical duties to include, emailing, faxing, scanning, photocopying and answering phone. Engaged in effective customer service support to the students, alumni, faculties and staff of Baruch College. Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Management and coordination of daily operations of the clinic and physicians practice including attending physicians, fellows, residents and medical students. Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility. Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards. Educated 20-30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction. Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing. Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims. Program Manager 08/2009 to Current Company Name City , State Manages several programs in the karate school, including the after school and summer karate program for approximately 100 children ages 4-17 while maintaining alignment of the organization's mission. Explain program offerings and requirements to parents and students and answer related questions. Identify the needs for each child and take educational initiative to create additional tutoring tools and resources to address these challenges. Assess and track students' progress and make recommendations to modify program to enhance effectiveness in their academic and martial arts development. Address program and policy issues, developed best practices and improve service delivery. Implement software to track payments, program effectiveness and generate reports. Analyze budget to plan and organize activities for the various programs. Coordinate and team leader for meetings, appointments and special events/activities. Collaborate and encourage students and parent's commitment to promote academic development. Handle sensitive information in a confidential manner. Education and Training Master of Public Administration : Public Management Baruch College Public Management Bachelor of Professional Studies : Applied Business Management Medgar Evers College Applied Business Management Associate of Science : Business Administration Business Administration Interests The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal. Skills academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring Additional Information COMMUNITY/VOLUNTEER SERVICE The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal.

ARTS

ACCOUNTANT Summary Creative, active with a prove ability to manage multiple tasks seeking a position whereby my personal & technical skills can be applied & developed. The ability to screen candidates to ensure of the qualifications. The ability of negotiating salaries and preparing job offers. Conducting appropriate investigation such as calling references and performing a background check. Conducting orientation sessions with new employees. Set KPIs and job description for each position. Ability to manage employers' benefits programs. Manage all types of leaves like annual, sick, maternity or casual leaves using very advanced systematic methods with full analysis. Preparing and performing the induction training to new employers. The ability of preparing periodic quizzes which used to evaluate product knowledge. Communicating job vacancies and preparing required assessment. Set performances drivers to be allied with organization goals. Excellent understanding & applying for Company Objectives, Strategy & Organization Culture. Excellent Skills in conflict resolving. Excellent Ability to Identify Personal Differences & Build tailored development Plan. Excellent Ability to train and guide groups of different backgrounds & Adapt different Cultures. Excellent Ability to identify relationship between different & unrelated aspects. Excellent Ability to Identify Potentials, Design & Conduct Development plan. Excellent Ability to lead low performers into the track. Excellent Ability to rewrite the rules & reach Exceptional Decisions. Ability to Set & Develop Business Quality Bench marks. Excellent Awareness & applying for Customers Handling Techniques. Ability to Assess Trade Zone Potentiality & Set Proper Sales Tactics. Excellent Ability to Identify Products & Services Advantages & train the team by the best-selling techniques. Excellent Ability to Identify Risk & eliminate Process gaps that may cause fraud cases. Auditory Understanding for Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal & Mailing. Highlights Master of International Business Administration [MIBA] (Ongoing [ESLSCA]) Microsoft Office [Word, Excel, Access, Power point, Outlook]. Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net) Build & design web pages and desktop applications. Department: HR. Experience Accountant November 2001 to June 2004 Company Name Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations; communicating with target audiences and managing customer relationships; sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign; managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs; Ability to classify customers based on geographic and cluster basis. Writing and proofreading copy. The ability to implement the forecasting based on the newest theories. liaising with designers and printers; organizing photo shoots; arranging for the effective distribution of marketing materials; maintaining and updating customer databases; organizing and attending events such as conferences, seminars, receptions and exhibitions; sourcing and securing sponsorship; conducting market research such as customer questionnaires and focus groups; contributing to, and developing, marketing plans and strategies; Managing budgets. Evaluating marketing campaigns. Monitoring competitor activity. Supporting the marketing manager and other colleagues. Customer service representative June 2004 to November 2006 Company Name Retail Supervisor December 2006 to September 2008 Back office Trainer for new hiring retailers till Nov 2009 Operation Support to analysis retail stores' figures. Set action plans for improvement. Tracking warehouse stock. Training & development dep. Set evaluation system. train new hiring staff on company policy, persuaders, product knowledge, applications, and Handling customers. Join Vodafone retail academy team as certified trainer. Cascade retail academy training material ( How to achieve sales target, How to Handle angry Customers, How to inspire your team, How to motivate low performance people, How to prepare sufficient forecasting, How to use mindset positively. Assistant store manager Prepare monthly and annually reports, finding new and professional ideas to achieve sales target. Motivate staff members , Inspiring and supporting them to achieve their KPIs. Set required action plans to determined improvement areas and evaluating progress. Compare store KPIs sales target achievement, customer experience score (NPS) , Mystery Shopper score, Number of people achievement , Number of complaints. Education Middle East Language School (MES) Faculty of commerce, Alexandria University, Accounting Dept. Master of International Business Administration Vodafone Retail Academy MIBA ESLSCA Oxford Business School GPA: 3 years at First Egypt "Vodafone Partner". 3 years at First Egypt "Vodafone Partner". Certifications COURSES & CERTIFICATIONS Strategic Human Resource Management [HRM] (Oxford Business School) Microsoft Certified Professional [MCP] (Microsoft) Vodafone Best Retailer (Vodafone) Personal Information Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. Date of Birth : 20 Sep -1978 Marital Status: Married. Military Status: Exempted. Skills Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written Additional Information PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. Date of Birth : 20 Sep -1978 Marital Status: Married. Military Status: Exempted.

ACCOUNTANT

HR EXECUTIVE Professional Summary Forward-thinking HR Generalist highly effective at adapting to evolving market plans and the needs associated with company expansion. Skills New employee orientations Compensation and benefits Termination procedures In-depth knowledge of HR Compliance Project management MS Office proficient Knowledgeable in all HR Systems Team building Employee recruitment Interpersonal Skills Good Communication Skill Fast learner Flexibility Work History 11/2012 to 09/2014 HR Executive Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Established and monitored employee pay scales. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Shadowed employees to determine an accurate description of the duties and skills required for each position. Education 2012 MBA : Human Resource Crescent Business School - City , State Emphasis in Human Resources Minor in Systems In a study of Professional in Human Resources certificate (PHR) Organizational Training and Development seminar 8.6 GPA 2006 High School : Computer Science Lady Sivaswami girls Higher Secondary School - City , State 7.1  GPA 2010 B.E : Computer Science Engineering Lord Venkateshwaraa Engineering College - City , State Accomplishments Organization Design & Development Project Management Compensation Management International Human Resource Management Managerial Behavior & Effectiveness System Analysis & Design Industrial Project Ashok Leyland (Indian automobile manufacturing company) Mar'12 - Apr'12 (2 Months) Developed a HR Metrics including a Drill to Detail option, allowing users to "see the people behind the numbers." Integrated trends requiring intervention and facilitated for internal benchmarking Incorporated the aspects of Training & Development, Reward System, Benefits, Motivation, Corporate Social Responsibility & Safety for developing the balance score card The metric and scorecard was put into use in the Ennore plant since May & the same was highly appreciated by the plants core team Ashok Leyland (Indian automobile manufacturing company) Feb'12 - Mar'12 (1 Month) Completed a Project on "Organizational Climate" in "Ashok Leyland's corporate office, Guindy. Prepared & conducted a survey with the corporate office employees on the Environment, Management Effectiveness, Involvement, Rewards and recognition & Commitment aspects Proposed solutions for the aspects where we were lacking behind than the internal benchmarked value Experience (1 year 10 months) Dr.Kamakshi Memorial Hospital Pvt Ltd Nov'12 - Sep'14 Working in the core quality team to obtain National Accreditation Board for Hospitals & Healthcare Providers (NABH) certification Revamping the organizational structure & redesigning effective on boarding processes and tools to facilitate the integration of new employees Core Team member facilitating the feasibility study of an integrated payroll package,EPF,ESI and all Statutory Compliances for the hospital employees. Acting as a Training Coordinator cum Trainer. Maintaining leave records database, all employees credentials,personal records, Training tracker and training calendar etc. Preparation of SOP's, HR Manuals, Join score cards,Proposing & Salary increments,Preparation of salary statement. Arranging and conducting Interviews, Initial Screening the candidates. Preparing and Issuing of HR Offer letters,Appointment letters. Preparing & Conducting Induction programme of new onboarding employees. Proper Training upgradation programme for the employees & Evaluating the effective of training programmes. Preparation of KPI/KRA's for all the designation. Attend to Employee's Grievances & Complaints & provide guidance if necessary. Internship SAP implementation for Export department Studied the logistics business process in exports business of Ashok Leyland As core team member prepared the order to cash and Make to deliver As-Is process for SAP implementation Search Engines & web crawling Completed a project in web crawling for faster indexing & for enhancing the speed of search engines Extra Curricular Activities Completed Certified Associate in Project Management (CAPM) certification course from Project Management Institute(PMI) Attended Therapeutic Communication Training. Conducted a National-level workshop on "Work Life Balance" to staff and non-teaching staff of Crescent Business School. Presented a working paper on "Industrial Relations in coca cola" in Vels University. Attended a conference on "Entrepreneurship management" in ISBR Business School As an active member of HRD CLUB, was responsible for arranging quarterly Conferences & alumni meetings Won the college level event in Tennikoit and acted as a Captain of the team. Skills C, C++, English, Hindi, Java, Languages, Microsoft Office, SQL, Visual Basic 6.0

HR

DIGITAL MEDIA CONSULTANT Summary Dynamic and results-driven Outside Sales and Territory Manager with over 15 years of successful new business development, competitive market share expansion, and customer relationship development. Creative,goal oriented and motivated team leader who develops strong working relationships,adapts well to a changing environment and provides clear direction. Highlights Successful Sales & Revenue Generation Leadership & Team Building Experienced Account Management Effective Presentation Skills Operations Management Training/Instruction Client Relations/Customer Service Development Adapt at Creating & Executing Strategies Accomplishments 2004,05, President's Club award recipient. 2013 Top five Digital Solutions Media Consultant while working at the NY Daily News. Started a successful magazine publishing company in 2004 with distribution spanning as far as Japan. Generated $500,000 in advertising revenue. Experience Digital Media Consultant 11/2012 to 09/2014 Company Name City , State Achieved monthly sales goals through vigorous marketing and selling of the NY Daily News Digital Solution products to small to mid-sized businesses. Maintained a daily 20-25 face-to-face cold call regimen to setup appointments with perspective clients in the NYC, Northern NJ areas. Provided clients with multi-service solutions based on their insight and marketing needs. Presented and created custom presentations outlining details and benefits based each client's marketing needs and goals. Developed and implemented innovative marketing strategies to reach sales goals. Strong knowledge of the Internet as a sales & marketing tool and the use of social media. Successfully managed all campaign execution according to the client's program goals. Manage existing client relationships and while continuously looking for ways to grow revenue across team accounts. Drove weekly pipeline development through qualified daily meetings in the field with key clients and decision makers. Owner / Sales & Marketing Director 06/2003 to 07/2011 Company Name City , State Responsible for the overall profitability of A.N.S. Multi-Media, Inc. and setting the publication's overall direction (including editorial, marketing, circulation and advertising sales); determined the target market, and production modes. Planned, organized, directed and controlled the resources for producing the publication, including setting the budget, allocating and controlling costs. Successfully increased the magazines production from 5000 copies to 60,000 copies being sold quarterly in the first 12 months of production. •Responsible for building an advertising base from 0 to 125 clients with clients such as Harley-Davidson, and Aprilla Motorsports achieving annual gross sales of $250,000 in advertising revenue. •Developed the Urban Biker brand through traditional, non-tradition marketing such as social media, the Urban Biker website, sponsorships, and promotional materials. •Directed the development of advertising sales support and marketing materials; such as media kits, email blast, and weekly newsletters. •Created all promotional programs to help meet sales objectives and grow the business. •Managed a staff of 3 graphic designers, 6 freelance writers and photographers, and a full-time sales staff of 2 account managers. Major Accounts Manager 05/2007 to 06/2010 Company Name City , State Developed and managed the hotel vertical market for Simplex Grinnell in the northern New Jersey area. Responsible for increasing the hotel vertical market in Northern NJ. by 25%. Achieved goals through marketing, and selling life safety products to new clients, while up selling to existing account base, while maintaining an ambitious 25+ call per day schedule. Conducted custom presentations new and existing clients that covered their safety needs, the benefits, new products. Sold test & inspection services for life safety systems, along with fire alarm monitoring, and security monitoring services. Provide solutions to customers needs regarding security and life safety. Surveyed customers' business and analyzed customers' requirements to recommend proper test & inspection services to meet NFPA codes and customers' needs. Compiled lists of prospective customers for use as sales leads based on information from business directories and other sources. Effectively presented the Simplex Grinnell product line and services. Sales Manager 09/2002 to 05/2007 Company Name City , State Responsible for training and managing 10 Whole Sale Account Managers in the Parsippany, NJ office. Ensured that all account managers had new and up to date marketing materials and loan rates weekly.Scheduled all trainings for new account managers and provided supervision as needed with each account manager. Responsible Developing new territories and growing the account base by daily face to face calling, and promoting the benefits of Wachovia Bank loan programs. Conducted presentations, and training on all loan products to new and seasoned mortgage loan officers. Conducted weekly sales meetings and training ensuring that all were working up company standards. Provided coaching to those who were lacking in sales numbers. Established sales objectives by creating a sales plans and quota for account representatives in support of regional objectives. Wrote, designed and produced weekly marketing material. Responsible for directing and managing the sales activities of the branch increased loan sales by 30% in the first 6 months. Reviewed loan agreements to ensure that they were complete and accurate according to policy. Conferred with underwriters to aid in resolving mortgage application problems. Responsible for the performance and development of all the Account Managers. Territory Sales Manager 01/1997 to 09/2002 Company Name City , State Responsible for leading a team of six drivers and six pre-sales agents covering South Carolina and northern Georgia. Responsible for ensuring that all of the Edy's Product lines were delivered customers. Managed over 500+ accounts with coverage area in two states while being tasked with developing independent opportunities that lead to the territory increasing by 25%. Led the team by example to promote a winning attitude, the culture of Edy's, and teamwork. Increased annual sales and profit goals through efficient management and satisfaction of customer needs within assigned territory in two states. Oversaw daily operations of the front line sales team on the grocery side of the business with annual sales of $10 Million. Managed all reset schedules, interviewing, hiring, and training of all front line sales staff. Communicated daily with all team members of assigned territory (sales reps, drivers and warehouse) to ensure customer satisfaction and timely delivery of all products was being meet. Handled all customer request including providing promotion items, flavor samples, removal of out of dated products and in store Developed all assigned accounts relative to sales volume, market share, product distribution, space allocation, and customer service. Education MBA : Business Management Present New Jersey Institute of Technology City , State , United States Relevant Course Work: Organizational Behavior, Economics, Accounting Bachelor's Degree : Marketing 2002 University of South Carolina City , State , United States Concentration: Sport & Hospitality Marketing Skills Leadership, Team Building, Contract Negotiation, Vendor Relations, Customer Satisfaction, Sales Force proficient, Comfortable working with all Windows applications, Effective Sales Training

DIGITAL-MEDIA

FREELANCE PRODUCTION MANAGER - MEN'S & WOMEN'S WOVENS/KNITS Summary Creative Development and Production Manager with a strong background in Men's and Women's Wovens, Denim, Knits, and Graphics. Passion to expand upon current skill sets and areas of expertise. Sets and maintains high personal and professional standards. Creative strategic thinker; strong ability to quickly identify, analyze, and resolve challenges to achieve the most effective outcome. Highlights Fabric and trim vendor relations Strong cost negotiation skills Superior communication skills WebPDM and PLM Extensive print knowledge Wash development Apparel construction Experienced in traveling to Asia factories Experience Freelance Production Manager - Men's & Women's Wovens/Knits July 2015 to Current Company Name － City , State Daily overseas communication with multiple factories regarding status of fit, PP, and TOP samples, bulk production issues/deliveries, and business strategies. Negotiated costing on factory level as well as at customer level to achieve IMU goals for company as well as customer. Sourced styles with various factories and costed garments before sales meetings; suggested changes to lower costs. Daily maintenance of data and reports for production matters and provide weekly WIP reports to customers. Aided in arranging shipments of bulk production based off of factory capability, delivery slides, customers ship windows and vessel dates. Maintained all on hand inventory records on a daily basis, issue Purchase Orders, and Sales Orders in Sage system. Managed the costing and negotiation process for 50% of the total business with overseas vendors in Hong Kong, Vietnam, Cambodia, and India to ensure 80% target margin was achieved · Maintained production calendar and managed wip reports to ensure 100% on time delivery of goods · Negotiated discounts if vendors were unable to maintain target delivery Monitored all PO's from inception through delivery to ensure accuracy throughout. Associate Pre-Production Manager - Men's and Women's Graphics October 2014 to June 2015 Company Name － City , State Managed the design and development cycle for 160 styles and 400 skus per season · Created reference library and standardized all graphic print techniques to ensure brand aesthetic was met across all vendors Partnered with Hong Kong counterparts directly with Peru factory to establish new techniques on a seasonal basis · Partnered with Design to ensure accurate creation of tech packs and artwork, as well as execution of graphic techniques throughout design cycle · Evaluated and negotiated all costing and allocations ·resulting in an 8% overall cost savings Served on PLM implementation task force. Associate Product Manager - Men's and Women's Knits and Graphics December 2012 to October 2014 Company Name － City , State Developed, sourced, and placed 80 styles and 200 skus per season on a 4 season basis; emphasizing quality and maintaining mark-on plans · Actively facilitated communication between vendors and cross functional teams such as Merchandising, Design, and Technical Design · Regularly met with Merchants throughout the line building process to maintain awareness of overall assortment and key items ·Closely monitored production schedules, purchase orders and delivery schedules · Evaluated vendor costing and maintained all costing references for best possible pricing ·resulting in a 4% cost savings from 2013-2014 Tracked and ensured all delivery dates were maintained from proto to sales sample, to bulk Product Development Associate - Women's Blue Label Denim July 2011 to November 2012 Company Name － City , State Served as liaison between Design, Production, HK/Italy counterparts and directly with Tunisia factory on the development cycle for 20 styles and 30 skus per season on a 6 season basis ·Partnered with the Design and Fabric teams in the selection of seasonal fabrics and new wash development · Partnered with Design and Tech to ensure accurate and timely initial development including: fabric/trim selection and development and label/packaging development · Coordinated with Trim/Print teams and external vendors in complex developments including beading, embroideries, hardware, and prints · Found creative solutions to design/development issues as they arose and resolved quickly Product Development Assistant - RRL April 2008 to June 2011 Company Name － City , State Managed development cycle for all Non-Denim Roughwear, Denim & Chambray Shirts, and Woven Headwear for 60 Men's and Women's styles and 80 skus per season on a 4 season basis Partnered with Design in accurate creation of initial tech packs including: fabric/trim selection, label/screenprint/packaging development, and wash development Traveled to Asia and worked directly with factories to ensure all initial development was executed correctly· Served as liaison between Design, Tech, Production, Fabric Manager, Trim Manager, and HK counterparts to ensure that design calendar was maintained, all key dates were hit, and any pending issues were quickly resolved · Tracked all showroom samples to ensure on time delivery resulting in successful showroom openings · Attended fittings and communicated any issues to HK counterparts. Administrative Assistant - RRL April 2006 to April 2008 Company Name － City , State Provided administrative support to SVP of RRL Design, VP of RRL Design Operations, and VP of Denim · Worked with Accounts Payable and external vendors to ensure timely processing of invoices · Maintained Travel and Entertainment, Proto, and office budgets Coordinated with vendors to assist in the production of RRL's Product Knowledge Guide · Contributed to multiple successful showroom openings by tracking sample status and organizing received samples. Office Manager May 2004 to February 2006 Company Name － City , State Managed day-to-day operations of 45-person office (calendar management, phone support, petty cash, records organization) Provided administrative support for five executives including: President, COO, and Senior Vice President · Provided support for offices in Los Angeles, San Francisco, and Orange County · Created and maintained budget for office. Education BBA degree : Design and Management Parson's School of Design Marketing, Public Relations, Advertising, International Business, Entrepreneurship, and Fashion Illustration Skills Business Strategies, Budget Maintenance, Costing and Vendor Negotiations Fabric Development, Trim/Hardware Development, Print Development, Packaging Development Quality Control, Merchandising, Inventory Management WebPDM, PLM, Illustrator, Microsoft Office, SAGE, MAC and PC Literate

APPAREL

ASSISTANT SECRETARY/PARKS & REC DIRECTOR Summary Flexible accounting professional who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Public and private accounting Analytical reasoning Account reconciliations Strong communication skills QuickBooks expert Budgeting Payroll Highly dependable Self-motivated Fast Learner Accomplishments Initiated the use of a computerized accounting system Increased office organization by developing a more efficient filing system Updated excel charts and worksheets to be more efficient Experience Assistant Secretary/Parks & Rec Director September 2014 to Current Company Name － City , State Assist the Secretary with daily accounting duties Prepare Deposits Answer Phones and process mail Interact with the public and Township employees. Posting of supervisor meeting minutes Updating of ordinances and resolutions Create a master plan for the parks & rec department Monitor the parks for maintenance issues Maintain the township's social media accounts Various other duties and special projects as assigned. Administrative Assistant July 2009 to September 2014 Company Name － City , State Assist the Treasurer with daily accounting duties Prepare & process payroll for 20+ employees Entering of cash receipts Prepare Deposits Answer Phones and process mail Responsible for the rental property registration and enforcement process Assist Code Enforcement Officer with scheduling and issuing of permits Interact with the public and borough employees. Posting of council minutes Updating of ordinances and resolutions Various other duties and special projects as assigned. Bookkeeper June 2008 to April 2009 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Deposits Summarize Daily Sales Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Weekly Cash Flow Report Prepare Monthly Comparative Financial Statements Answer Phones Various other duties and special projects as assigned. Bookkeeper December 2007 to June 2008 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Daily Deposits Summarize Daily Sales Prepare and Calculate Weekly Payroll Reconciliation of Inter-Company Accounts Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Monthly Comparative Financial Statements Various other duties and special projects as assigned. Team Member/Team Leader February 2006 to December 2007 Company Name － City , State Supervise, train and coach sales floor team members Prepare team member evaluations Ensure ads and Sales Planners are set on time Verify that push, pulls, backstocking and zoning are completed timely Lead sales floor through weekly routine. Completes weekly brand walk to identify sales floor opportunities Various other duties and special projects as assigned. Bookkeeper January 2007 to October 2007 Company Name － City , State Assist in the preparation of quarterly payroll tax returns. Assist in the preparation of individual and business tax returns. Record the business activity for certain companies using QuickBooks. Various other duties and special projects as assigned. Remarketing Specialist I & II June 2005 to January 2007 Company Name － City , State Assist in the Training of New Remarketing Specialists Review condition reports to determine units for the retail program. Request and review estimates from auctions for repairs needed to units Approve or decline repairs for retail units Responsible for Reconciliation of Auction and System Inventories Responsible for remarketing of repossessed autos at the auctions. Schedule units for sale at the auctions including setting the sale price Authorize repairs up to $400 on units located at the auctions Input invoices from the auctions & Transmit sale blocks to the auctions Reconcile auction blocks with Wells Fargo blocks Communicate with outside reps, auctions, branches, and the transportation department on a daily basis Various other duties and special projects as assigned. Accounting Specialist May 2001 to June 2005 Company Name － City , State Responsible for Reconciliation of General Ledger accounts related to specific branches. Responsible for reconciliation of Pre-Authorized GL for all branches. Responsible for specific receivable reconciliations. Responsible for the preparation of the Contractual Delinquency Report Assist with the calculation of taxes for Auto Leases Various other duties and special projects as assigned. Payroll Administrator August 2000 to May 2001 Company Name － City , State Responsible for weekly payroll (calculating and printing of checks) for about 50 employees. Processing of car sales invoices including the calculation of salesmen commissions Posting of cash receipts and the collection of past due accounts Balancing of cash daily Various other duties as assigned. Accounting Specialist January 1999 to July 2000 Company Name － City , State Perform Accounting, Administrative, and Miscellaneous Duties as Assigned by the Assistant Controller Prepare and Monitor Telephone Logs and Bills Prepare A & D Billing for Cornerstone, this includes Insurance Billings on Prescribed Forms, Medicaid Billing, and Self Pay Billing Prepare Client Federal Income Tax Returns Reconcile All Checking and Savings Accounts of MRSI Edit and Monitor Genesis Time System on a Daily Basis Maintain Employee Time Card Files Update Depreciation Schedule on a Quarterly Basis Assist in the Preparation of Monthly Waiver Billing, including Reviewing Billing Logs and Calculating Billable Hours. Accounting Clerk/Teller August 1996 to December 1998 Company Name － City , State Prepare Fed Letter for Return Checks Reconcile Customer Bank Statements Chargeback Overdraft Checks to Proper Department Prepare Collection Items for Customers Prepare Letters for Overdraft Customers Close Accounts on Overdraft and Regular Customers Communicate with Customers by Phone and in Person. Bookkeeper March 1994 to June 1996 Company Name － City , State Prepare Daily Deposits Summarize Daily Sales Reconcile Cash Drawer Daily Produce Productivity Reports Prepare Invoices for Payment by Corporate Headquarters Prepare & Calculate Bi-Weekly Payroll Prepare for and Complete Month End Paperwork Print Bi-Monthly Customer Statements Responsible for Collection of Accounts Receivable Responsible for Processing Finance Applications and Payments. Bookkeeper June 1992 to March 1996 Company Name － City , State Analyze Budget and Project Expenses Provide Cost Analysis on the Purchase of Book Order & Supplies Maintain General Ledger and Subsidiary Books Produce Fiscal & Major Publisher Reports from G/L Reconcile General Ledger with Accounting Histories Record All Monetary Transactions Produce Weekly, Monthly and Yearly Financial Reports Prepare Invoices for Payment by University Accounting Enter Data and Produce Invoices for Photocopy and Fax Charges Prepare Student Time Cards and Calculate Monthly Payroll Maintain Student Payroll Records Maintain an Inventory System for Office Supplies. Controller/Office Manager June 1988 to April 1992 Company Name － City , State Calculate and Prepare Payroll for 60 Employees Installed and Responsible for A/R, A/P, & G/L on Computer Filing of Quarterly Tax Reports Produce Weekly, Monthly, and Yearly Financial Reports Coordinate Year End Audit & Monthly Budget Reports Responsible for Employee Reviews. Education Bachelor of Science : Accounting Susquehanna University － City , State Accounting Affiliations PA Notary PA State Association of Township Supervisors( PSATS)- taking courses for a graduate certification in the PSATS Municipal Government Academy. Skills Proficient in QuickBooks Budgeting, A/R, A/P, G/L, Bank Reconciliations Payroll processing including the associated taxes Fast Learner Highly Dependable Excellent analytical and organizational abilities Self-motivated

APPAREL

CHEF Summary Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual Accomplishments Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses. Experience CHEF December 2015 to Current Company Name - City , State Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Crew member March 2013 to December 2013 Company Name - City , State Dairy Queen - Gainesville, Florida. I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm. almost every night. I've also worked several double shifts throughout my time there. My experience is generally cashier & line cook customer service based. Daily cleaning duties Education Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification. High School Diploma : General , 2011 Buchholz High School - City , State , Alachua Obtained my High school diploma in 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.

CHEF

ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. I have 35 years of experience as an Accountant in industries including Public Accounting, Petrochemical/Research and Technology, Oil and Gas Services, Equestrian Farms, Manufacturing and Health Care. Highlights Accounting Month-End Financial Analysis Variance Explanations Budgeting Fixed Asset Cost Reductions Outside Auditors SAP Power User Internal Auditors, Riyadh Core Process Review Team CI/Lean Basic Training-White Belt Certificate Loss Prevention Team/Auditor/Fire Warden Employee's Club Member Accomplishments Key Achievements:  Protested property taxes and reduced property value by over $2M saving the company more than $200K in annual property taxes and saving the company more than $21K in property tax consulting fees. Worked on Budget Committee for 2005 Budget. Spearheaded implementation of PB Views in the Accounting Department for all cost centers at SAI. Served as a SAP Power User in the Accounting Department. Served on the Core Process Review Team. Experience Company Name November 2014 to March 2015 Accountant City , State Republic Services ~ due diligence work on a couple acquisitions. Balance sheet reconciliations for five divisions, various other miscellaneous reconciliations in various systems. Company Name January 2011 to May 2014 Cost/Inventory Accountant City , State Performed various functions in the Cost/Inventory Accounting department such as month-end close, setting up new and updating current SUC's, warehouse mapping, MAC mapping, CASS weekly import, Open Payables Account and Inventory reconciliations after month-end close. Process changes in January 2013 changing from SUC to AUC, analyzing costs weekly to verify reasonableness. Consolidation of Open Payables (Open P O Receipts) for Cost/Inventory Accounting Group. Occasionally help with fixed asset and inventory audits at various locations around the United States. Additional activities: CI White Belt, Loss Prevention Team, Fire Warden, Auditor and Employee's Club Member. Company Name October 2008 to January 2011 Accountant II - Environmental Solutions Spare Parts HUB-Closed City , State Performed all accounting functions for supply hub. Analyze financial reports and records, ensure accuracy and report any anomalies. Review and verify the accuracy of journal entries. Reconciliation of cycle/physical counts and management reports of the same. Provide reports for auditors. Serve as a resource for US Districts regarding cycle counts, in-transit reconciliation and any/all inventory issues. Processed all payables for purchase orders. This was a new facility so I also set-up all procedures for the accounting functions. Additional activities: Loss Prevention Team. Company Name March 2008 to October 2008 Fixed Asset Accountant City , State Dagen Personnel ~ M-I SWACO ~ Appropriation Request reconciliations using Oracle, CETA and SAM software packages to reconcile CIP accounts in the Corporate Accounting Fixed Asset Group. Tracked all capital spending against approved capital requests. Coordinated fixed asset additions. Company Name August 2007 to March 2008 Accountant City , State THE MERGIS GROUP ~ Ultraflote-State Income Tax Returns, audit schedules including inventory, clean-up accounts receivable and accounts payable in their system as well as state sales tax and payroll taxes. ACCOUNTEMPS ~ Wallis State Bank-filling in for an employee on medical leave doing month-end reports. ~ Houston Baptist University-reconciling student accounts with scholarship funds, processing payables and journal entries. Company Name July 1998 to November 2006 Senior Accountant City , State Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan for senior management including team/project leaders. Prepared financial reports that included development of monthly/annual financial schedules and budgets including cost center and project specific as well as inception-to-date. Oversee general accounting functions, including inter-company invoicing to Parent and other affiliates, AP for Technology Center, account reconciliation, and fixed assets. Responsible for all commercial insurance policies all of SAI. Education Ashford University 2017 Bachelor of Arts : Supply Chain Management City , State , USA In Progress. Scott Community College 02/80 Associate of Arts : Accounting Technology City , State , USA GPA: Graduated with Honors GPA: 3.51 Accounting over 40 credit hours and thirty-five years of progressive experience. Skills Computer Applications   SAP Financial-Accounting Module SAP FI/CO Module SAP Asset Management Module PB Views/Six Sigma Lawson/InfoPro Oracle-GL/OPM/Payables/Fixed Assets BPCS COGNOS Upfront COGNOS PowerPlay Sam CETA MAS90/Best FAS MS Excel, Access, Word, PowerPoint Great Plains Platinum QuickBooks Peachtree SBT Libra Open Systems Various Others

ACCOUNTANT

BUSINESS DEVELOPMENT MANAGER Sales & Account Professional Highly experienced Senior Account Manager, focused on maximizing sales and expanding network connections, by directing every account systematically and logically. Will take ownership as a vital role while fulfilling the company's mission and exceeding the organization's long term objectives. Signature Strengths Business to Business Business to Customer Contract Negotiation Calm Under Pressure Account Management Total Quality Management P&L Management Business Development Career Accomplishments Business Development Manager 07/2005 to Current Company Name City , State Acquired and established successful business development, operations and high impact initiatives throughout the Dallas market. Collaborate through consultations with decision makers to meet their specific needs for new and repeat business. Created successful business and marketing plans, long term strategies (1 year, 3 year, and 5 year). Recruited and managed contract labor, day workers and W2 employees in a high turnover business. Delivered Results   Recognized as top sales generator, increasing sales level by 60% in 2007 alone. Developed department's first incentive performance plan which motivated staff and resulted in 23% average sales increase annually. Managed a portfolio of 25 simultaneous accounts, which generated $400 thousand in revenue. Grew client base from 2 accounts to over 50 accounts in 5 years. Senior Student Loan Consultant 06/2013 to 02/2015 Company Name City , State Drive sales as in a leadership position. Negotiated details Loan forgiveness programs to clients based on their needs and interests, resulting in cost effective payments and forgiveness of student loans ranging from 20-100%. Trained new sales staff on policies and procedures. Supervised 20 account executives and served as senior closer. Consistently met and exceeded company expectations for productivity and client retention. Delivered Results   Consistently ranked in top 10 of sales representatives out of 75 representatives in the company Successfully Acquired a portfolio of over 400 clients, which generated $200 thousand in revenue per year. Guided more than $12 Million dollars in forgiveness for clients in my portfolio. Established 21 new accounts in first month. New sales representative record. Territory Sales Manager 02/2007 to 03/2009 Company Name City , State Created strategies to expand client base with homeowners, businesses and grow existing customer sales through referrals. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Attended trade shows, sales conferences, networking opportunities to create successful, on-going business relationships Delivered Results   Managed organization's third largest region and performed full sales cycle duties, increasing annual sales by 20%. Established more than 30 new accounts, earning a combined revenue of short of $1M. Route Sales Associate 08/2003 to 02/2007 Company Name City , State Negotiated new promotions with Fortune 500 companies, including Wal-Mart, Sam's Club, Target and Kroger. Collaborated with other account managers to prepare and deliver performance updates and quarterly business projections and reviews. Responsible for ensuring the delivery of products to stores within market, ensuring product availability at all points of purchase. Delivered Results   Managed a portfolio of large format accounts, which generated over $1.5 million in revenue per year. Ranked in top 15% of sales representatives out of 80 representatives in the North Dallas region. Identified by Frito Lay Board of directors for Sales and Presentation performance in highest profile stores in nation. Highest Producing sales route in North Dallas Market in 2005. Skill Trainer 01/2001 to 01/2004 Company Name City , State Managed a comprehensive workload with responsibility for a diverse range of functions, serving as Host, Prep Cook, Short Order Cook, and Cook as required by management. Implemented higher standards of quality service for restaurant serving staff, achieving high levels of guest satisfaction and increased customer retention levels. Delivered comprehensive training to new night shift servers and provided guidance and support to 8-14 servers on daily basis. Production Manager 01/1998 to 01/2000 Company Name City , State Responsible for a vast range of operating functions including management of not for profit commercials/public service announcements. Served as Director and Producer for all university football and basketball games, ensuring the highest levels of quality commentary. Hosted radio and talk shows, playing diverse musical styles including Jazz, Hip Hop, R&B, Blues and Gospel. Performed several Public Service events to uplift the local community such as Toy Drives, Promotions for local businesses, and University Rallies. Shift Manager 01/1994 to 01/1996 Company Name City , State Promoted to Manager within one year based on an exemplary work ethic and demonstrated commitment to company goals and objectives. Efficiently resolved customer problems or concerns to the satisfaction of all involved parties. Identified measures to reduce labor cost by 20%. Education Bachelor of Science : Business Management Grambling State University City , State Football Team United States Racquetball Association Skills & Qualifications

BUSINESS-DEVELOPMENT

CONSULTANT Professional Summary Health care Administrative Assistant with 3 years of experience Experience in the health field for 5+ years Allocated monthly budget of $1000 for Muslim Students Association's planned activities Organized fundraising events with the supervision of the Event coordinator at Wing's Program Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Health Revenue Specialist , 02/2019 to Current Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Understood fee schedule and terms for all contracts which invoices are submitted. Verifies drugs and services are properly authorized and proper documentation is on file. Assists training new team members and providing input for the team. Communication with team members, intake, pharmacy, insurances, and management. Analyzing trends to solve complex issues. Administrative Assistant , 10/2017 to 12/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Worked extensively with electronic medical records. Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Created PowerPoint presentations for business development purposes. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested. Education Bachelor of Science : Community Health , 2017 University Of Illinois At Urbana-Champaign - City , State Elected to Vice President for Pakistani Students Association in 2016 Elected to Fundraising Chair for Muslim Students Association in 2016 Coursework in Health Planning, Health Administration and Health Finances, Health Data Analysis, Macroeconomic Principles, and Healthcare Systems 2018 College Of DuPage - City , State Coursework in Emergency Medical Technician, Statistics and Medical Terminology Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Consultant , 06/2018 to 12/2018 Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Supported clients with business analysis, documentation and data modeling. Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies. Intern , 10/2017 to 05/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested.

CONSULTANT

TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office." George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills." Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader." -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard

PUBLIC-RELATIONS

ADVOCATE Summary Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01/2012 to Current Company Name City , State NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems. Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators. Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement. Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change. Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties. Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State Provided training, education, career counseling, and job placement services to broad range of clients. Participated in group orientation for clients to promote the development of entry-level and career job opportunities. Administered career scope assessment tests for 100 clients to identify skill building needs. Attended meetings to obtain information for use in training programs, or to inform management of training program status. Employment Representative 01/2011 to 01/2012 Company Name City , State Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives. Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews. Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs. Training Coordinator 01/2000 to 01/2009 Company Name City , State Evaluated training requirements for each division, consulting with department managers, HR and external resources. Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training. Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency. Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files. Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance. Education Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3 Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey "Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State Skills benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops Additional Information AWARDS AND RECOGNITION Earned 10 years of dedicated "Federal Government Service Award" 2013. Veterans Affairs Award" Friend of Social Work Award" 2013 for outstanding performance. Professional Affiliations National Society for Human Resources Management, Member Jacksonville, FL Society for Human Resource Management, Member American Federation of Government Employees, Union Member

ADVOCATE

ACCOUNTANT Summary Experienced accounting professional with proficient, analytical and problem solving abilities. Results oriented and flexible in a rapidly changing environment. Skills Microsoft Office Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 to 07/2017 Accountant Company Name － City , State Processed daily corporate customer payments using CDK and Rental payments using TSD. Ran monthly customer statements. Responded to and followed up on customer inquiries. Processed daily cash journal entries. Responsible for running monthly aging reports for the accounts payable department and stores. 10/2004 to 04/2015 Accountant Company Name － City , State Processed and paid state, city and county tax returns. Processed yearly property tax returns. Researched and responded to customer and the sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate a specialized software. Helped with month-end and year-end closings. Created various requested excel reports. 05/2000 to 04/2004 Accounting Manager Company Name － City , State Supervised one staff accountant. Responsible for the timely balancing of two accounting systems. Managed the reconciliation of all balance sheet accounts. Processed and paid the monthly state, county and city tax returns. Accountable for the accounts payable area. Developed and maintained various Excel spreadsheets. Implemented and oversaw system enhancements. 02/1989 to 04/2000 Accountant Company Name － City , State Processed monthly financial statements. Reconciled all balance sheet accounts. Processed and paid monthly state, county and city tax returns. Researched and responded to customer inquiries regarding monthly statements. Implemented and tested accounting system conversion. Education and Training Associate of Applied Science Normandale Community College － City , State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end

AUTOMOBILE

SENIOR FINANCE MANAGER Summary Highly driven finance professional with over 8 years of progressive experience in the advertising and entertainment industry. Extremely proficient with managing month-end, quarter-end, and year-end deadlines. Highlights Staff management/development Balance sheet reconciliations Process improvement Managing audit requests Financial reporting Cash flow analysis Budget development Excellent research and financial analysis abilities Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. Experience with SAP R3/BW, Maconomy, Business Objects, JD Edwards Experience Senior Finance Manager January 2015 to January 2016 Company Name Supervise the media finance, production, client finance, accounts payable and accounts receivable departments. Manage the monthly accounting close and consolidation of monthly reports. Manage the monthly accounting close efficiently and accurately. Prepare monthly financial statements (Balance Sheet, P&L, Cash Flow) & variance analysis for the company. Analyze intercompany transactions and oversee monthly reconciliations. Provide weekly cash flow projections to CFO and manage cash balances with Dir. of Treasury. Manage internal and external audits, ensure good and effective internal controls are in place. Assist in establishing accounting and operational policies/procedures as well as consistent reporting for each department. Assist in leading the implementation of Maconomy system across the office which includes training and streamlining policies. Review and post all entities' journal entries ensuring completeness and accuracy. Ensure that all monthly balance sheet reconciliations are completed and any reconciling items are addressed and resolved. Coordinate and serve as primary contact with Company's external auditors, ensuring that accounting transactions are complete and accurate prior to external audits. Manage internal and external audits, ensure good and effective internal controls are in place. Provide timely reporting to department heads and upper management. Ogilvy Public Relations- Client Finance Manager January 2015 to January 2015 Manage the billing function for the West region. Prepare and provide weekly revenue trending analysis to account teams. Prepare monthly staff utilization/projections reports to senior account leads. Assist account teams with new vendor set-up, vendor invoice processing, and purchase order set-up. Primary point of contact for all A/P inquiries. Conduct timesheet audits and follow up with staff on the submitting and approving of weekly timesheets. Provide ad hoc reports and analysis to account and finance teams. Senior Financial Analyst January 2012 to January 2015 Company Name Validated and approved forecast rate assumptions provided by global procurement team. Prepared weekly market commodity report. Validated market rates used by manufacturing plants. Prepared and analyzed monthly zinc actuals report. Analyzed month-end results against quarterly and yearly forecasts. Prepared presentation decks for forecast meetings. Prepared ad hoc reports as requested by senior managers and executive teams. Senior Financial Analyst January 2008 to January 2012 Company Name Performed revenue analysis, cost analysis, and utilization analysis on a monthly basis and provide reports to Finance Director and CFO. Analyzed financial results against the forecast and prior year results to measure current performance. Reported monthly and year to date figures to the corporate office. Prepared journal entries and schedules for monthly close. Processed invoices, expense reports, and review purchase orders to ensure that all are in line with corporate policies. Processed and manage inter-company invoices and billings. Prepared and reconciled accrual and deferral schedules on a monthly basis. Managed and implemented internal controls within the different departments of the agency. Supported annual audit process by preparing necessary schedules. Education Masters of Business Administration : Auditing & Fraud Examination , December 2011 Argosy University － City , State Auditing & Fraud Examination Fraud Examination: Theories and Methods, Fraud Auditing and Financial Analysis, Internal Auditing and Control Management, Legal Aspects of Fraud, Investigation, and Expert Testimony Bachelor of Science : Corporate Finance & Advertising and Promotion Strategy , May 2006 University of Southern California － City , State Corporate Finance & Advertising and Promotion Strategy Skills accounting, accounts payable, accounts receivable, accrual, ad, A/P, agency, Auditing, Balance sheet, billing, billings, Budget development, Business Objects, Cash flow analysis, Cash Flow, cash flow projections, cost analysis, client, expense reports, external audits, Finance, financial, Financial Analysis, Financial reporting, financial statements, Internal Auditing, invoice processing, JD Edwards, Legal, Director, Managing, market, meetings, Microsoft Excel, office, Microsoft PowerPoint, Microsoft Word, policies, Process improvement, procurement, reconciling, reporting, research, SAP R3, Staff management/development, Treasury, variance analysis

FINANCE

BUSINESS ADVOCATE BANKER Cruz Navarro Cruz Navarro Professional Summary Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments. Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments. Skills account management, Business Development, business operations, CISCO, International Business, logistics, Oracle, purchasing, Sales, spreadsheets, tax law Skills Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Budgeting and finance Strong verbal communication Conflict resolution Client assessment and analysis Proficient level Microsoft Office  Oracle CRM Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office  Oracle Strong verbal communication Client assessment and analysis Conflict resolution Proficient level Microsoft Office  Oracle Work History 07/2016 to Current Business Advocate Banker Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship with the bank and refer then to the appropriate business line when required. Company's advisor for the Small Business Development, provide financial wellness solutions for new and existing clients. Consultation of credit products and state regulations for business origination and ownership. Plan, develop and execute out of office visits and venues to small business owners to develop stronger relationships and increase profitability. Participate on a weekly basis on conference calls with the Small Business Segment leader and Wells Fargo at Work Program director for better understanding and direction. Create performance and efficiency report, direct morning huddles with team members to provide feedback of previous activities. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with customers, etc. 07/2016 to Current Personal Banker Safe Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required. Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners. Assist Wells Fargo international clients providing tailored recommendations suiting their needs.  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc. Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. 07/2016 to Current Personal Banker Safe Company Name – City , State Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required. Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners. Assist Wells Fargo international clients providing tailored recommendations suiting their needs.  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability. Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc. Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue. Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. 12/2015 to 07/2016 Licensed Service Advisor Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial. Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.  Supported Chief Operating Officer with daily operational functions. 12/2015 to 07/2016 Licensed Service Advisor Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial. Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.  Supported Chief Operating Officer with daily operational functions. 12/2015 to 07/2016 Licensed Service Advisor - Insurance Broker Company Name – City , State Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage. Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement. Client outreach for retention, insurance review, renewal and leads for new business and high value account management. Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Wind and Hale, Auto and Commercial. Contact financial institutions for assistance with Escrow Accounts, payments, amendments and requirements. Assist to network events, develop partnership with Real Estate, Mortgage and other insurance companies. 02/2013 to 12/2015 Office Manager II Company Name – City , State Generate spreadsheets, reports and correspondence to use internally and externally. Perform monthly financial estimations to support financial transactions related to business activities. Match invoices to statements and purchase orders for optimum accuracy. Support calculating taxes of purchasing activities, acquired services and the deductions they might have. Revision of lawful permits and commercial invoices as result of transnational operations. Assist generating report of past Import and export transactions as requested by the Federal Government tax law enforcement. Gather necessary data to cross-reference and generate the required reports. Submit data entries as required by management into the company's system. Requisition of information (invoices, forms, permits, etc.) as requested by management. Organize and update the cloud data files required by Audit department. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Generate reports of monthly operational expenses, revenue and break-even point when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. 02/2013 to 12/2015 Office Manager Company Name – City , State Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Match invoices to statements and purchase orders for optimum accuracy. Revision of lawful permits and commercial invoices as result of transnational operations. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. Administered to CRM and company database, maintenance and updates. 02/2013 to 12/2015 Office Manager Company Name – City , State Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns. Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving. Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Match invoices to statements and purchase orders for optimum accuracy. Revision of lawful permits and commercial invoices as result of transnational operations. Record payments history, manage the cashbox when needed, deposit of checks or payments when requested. Build rapport with the suppliers and manage the logistics process to ensure business operations. Administered to CRM and company database, maintenance and updates. 07/2010 to 01/2013 Buyer Company Name – City , State Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP  Discuss budget specifications with management when required and review reduction of costs options. Weekly phone conferences with management regarding financial or market updates. Facilitated a fast-paced and dynamic entrepreneurial environment. Served as executive staff liaison to several committees. Reconciled business and creative needs. Observed all laws, regulations and other applicable obligations. 07/2010 to 01/2013 Order processing agent Company Name – City , State Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP  Discuss budget specifications with management when required and review reduction of costs options. Weekly phone conferences with management regarding financial or market updates. Facilitated a fast-paced and dynamic entrepreneurial environment. Served as executive staff liaison to several committees. Reconciled business and creative needs. Observed all laws, regulations and other applicable obligations. 07/2010 to 01/2013 Order processing agent Company Name – City , State In this position I was hired by Infosys LTD México but would work under CISCO SYSTEMS direction,. providing internal support to the San José, CA office and LATAM countries. Research requested product information, review supplier's location, reputation, prices, quality, efficiency for a well rounded decision. Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance when required. Quote the inquired products and services and present at least three ideal options for business. Place requisition of products into the ERP & MRP systems, usually working with CISCO systems and Oracle. Review performance indicators as monthly, quarterly and annually purchases. Discuss budget specifications with upper management when required and review reduction of costs options. Weekly phone conferences with Internal upper management regarding financial or market updates. Internal customer interaction with the Sales department. Weekly and monthly spreadsheets report of purchased materials costs. Education 2017 Houston Community College Leadership, account management, business Project Management Certification (on-going), development. : 2018 - On going Project Management Certification : Management Houston Community College - City , State 2012 Bachelor : International Business Management Universidad Autónoma de Nuevo León - City , State Emphasis in Business development and Management  2012 . Universidad Autonoma de Nuevo Leon Oracle, ERP and MRP systems, Salesforce.com, Bachelor's degree in International Business CRM (Customer Relationship Management). Administration, : . Proficient in Microsoft Office. : Affiliations Chair member of the Wells Fargo Latin Connection Houston Chapter

ADVOCATE

DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Director of Information Technology Project Manager * Business Analyst * Technical Support Analyst Visionary and highly accomplished Information Technology executive with success spanning 20+ years in high-performance, multi-faceted environments. Innovative and quality-driven professional to oversee enterprise resource planning, data and voice networking, software development, performance analysis and other critical business processes. Expertise establishing strategies and spearheading long-term initiatives to devise deploy and support IT infrastructures in alignment with business objectives. Adept administrator of enterprise projects and organizational budgets. Skill Highlights Innovative Leadership Change Management Infrastructure Design Strategic Planning Technology Development Collaboration and Liaison P & L Oversight Organizational Development Mentoring and Coaching Professional Experience Director of Information Technology 08/2005 to Current Company Name City , State Manage software development and infrastructure projects. Direct daily operations and oversee vendor relationships. Define project requirements and aligning efforts with clients and corporate needs and assess outcomes. Develop and see change management processes, release control, maintenance and support activities and employee training programs. Determine needs analysis for infrastructure and software requirements. Establish corporate policies pertaining to staff and employee usage of technology. Provides 24 x 7 technical support, Service Level Agreements (SLA's) and root cause analysis reporting. Directed staff of 7 IT professionals comprising of an IT Manager, Network Administrator, Programmer, IT Trainer and 3 Helpdesk Analysts supporting approximately 675 employees in 18 branches within the state of Florida. Interact with various departments in Corporate to derive pertinent information for Accounting, HR and Finance and formulate decisions based on data derived from the firm-wide Enterprise Resource Program. Accomplishments: Companywide system conversion to Windows 7, Office 2010 completed within 4 months. Standardization of software applications and hardware infrastructure, allowing for better system support, faster turnaround time for system problem resolutions Organization of departmental business which includes system inventory, software licensing and registrations. Evaluation of IT related vendors and service agreements resulting in a $300K per year reduction in IT expenditures Implementation of a $1.5 million ERP system, allowing for standardization of business processes with the financials, human resources, project management and purchasing department. Design and installation of an IP hybrid telecom system, standardizing the company's phone system and allowing for free inter-office communication, with a yearly savings of $160K in telecom expenses. Manager of Information 02/2003 to 07/2005 Company Name City , State Provided leadership in the firm's information technology department in the direction, planning and implementation of technology leading to the support and alignment of the Firm's business operation to achieve an effective, cost-beneficial and secure IT operations for over 350 users. Provided strategic and tactical planning, development, evaluation, and coordination of the IT Department. Oversee the integrity of all electronic records including information related to information security and data recovery processes. Facilitated communication between staff, management, vendors and other technology resources within the organization. Directed supervision of 6 IT staff including a Network Administrator, 2 IT trainers and 3 Helpdesk Analyst. Ensured that all users are properly trained for secure and effective use of the systems. Accomplishments:. Developed system policies addressing areas of risk and formulating a protocol for an effective change management. Spearheaded conversion of phone system to IP telephony resulting to a 30% decrease in spending for telecommunication infrastructure. Coordinated conversion of legacy servers and virtualization of servers, increasing operations efficiency and reducing downtime. Migrated several of the Firm's legacy application and reducing the applications supported leading to a standardized utilization of software. Senior Systems Analyst/Project Manager 07/1998 to 01/2003 Company Name City , State Responsible for planning and implementation of IT projects while managing and coordinating IT resources. Managed relationships with vendors and suppliers to ensure routine maintenance and that any possible problems are detected before they occur. Evaluated hardware and software acquisition to ensure compatibility and alignment with the Firm's objectives. Ensured all systems are properly updated and evaluated for routine maintenance. Assessed network and e-mail security to ensure network integrity. Responsible for the standardization and migration of Windows 98 Operating System to a Windows XP environment, Wordperfect to MS Office suite and consolidation of networked workstations and printers. Education Bachelor of Science : Industrial Psychology 1985 University of Santo Tomas - Manila Philippines Industrial Psychology Associates Degree : Computer Science 1995 Baruch College City Computer Science Cisco Certified Engineer 1997 Dersyha University City , State Selected Professional Development and Seminars Team Leadership * Managing conflict * Effect Supervision of employees Managing People & Change * Effective Project Management * IP Telephony in the business environment * ERP system implementation techniques * Effective network and infrastructure design Coping with changes in technology Skills Accounting, Analyst, business processes, Change Management, Cisco Certified, Coaching, hardware, conversion, clients, direction, e-mail, employee training, Engineer, ERP, Finance, financials, human resources, HR, information security, information technology, inventory, IP, Leadership, Team Leadership, Managing People, Managing, Mentoring, MS Office suite, Office, Windows 7, Windows 98, Windows XP, migration, needs analysis, Enterprise, Network Administrator, network, Operating System, Organizational Development, phone system, policies, printers, processes, Programmer, Project Management, purchasing, reporting, Seminars, servers, Service Level Agreements, SLA, software development, strategic, Strategic Planning, Supervision, technical support, telecom, telecommunication, Telephony, Trainer, Wordperfect

INFORMATION-TECHNOLOGY

OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint.  Education and Training Rasmussen College December 2013 Associate of Applied Science : Pharmacy City , State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program which included both pharmacy based and general education courses. ​ GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained in compounding all intravenous and chemotherapy admixtures. Extensive training in calculating and compounding pediatric admixtures and chemotherapy. Skilled in taking on multiple tasks in a fast paced environment. Knowledge of the processes involved in maintaining a sterile environment for compounding IVs. Licenses Certified and Licensed Pharmacy Technician by the State of Illinois Skill Highlights Strong decision-making ability Efficient and accurate Strong clinical background Accomplished in pediatrics Hospital and retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care and interaction Meticulous attention to detail Excellent multi-tasker Works well under pressure Able to work with hands continuously Ability to handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused on customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food and beverage handling expert Strong customer relationship builder Able to work in a fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 to Current Overnight Pharmacy Technician City , State Fill all scheduled and stat patient orders. Process all refill requests in Care Connection, charge patient, print, and fill patient order. Fill all code carts, clot boxes, or any other emergency drug kits. Take inventory of all batched IV compounds based on set par levels and drug stability. Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh. Compound all routine IV order while paying  special attention to all STAT IV orders that are extremely time sensitive in severe situations. Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage. Company Name August 2014 to April 2015 Pharmacy Technician Registry City , State Fill unit dose medications, as well as compounding admixtures STAT orders for patients. Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts. Collect and prepare all medications and patient orders for Pyxis. Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications. Sterile compounding of all IV fluids using aseptic technique. Company Name January 2014 to April 2015 IV Technician City , State Compound all intravenous admixtures using proper sterilization techniques. Correctly label all IV compounds with accurate patient, drug, and facility information. Scan all orders to designated totes sorted by facility. Restock all supplies used for orders and place an order with purchaser for any items that are low in stock. Company Name April 2013 to January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City , State Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday. Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box. Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications. Company Name July 2012 to May 2013 Certified Pharmacy Technician City , State Verify prescription, count medication, label, and dispense. Type and process new prescriptions. Ordering medication through warehouse or McKesson. Troubleshooting insurance problems. Comprehensive knowledge about HIPAA laws. Company Name April 2012 to October 2012 Administrative Assistant City , State Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Expertise in coordinating and supervising school functions and activities. Company Name May 2008 to January 2012 Cashier / Server City , State Cross trained as cashier and wait staff in fast-paced restaurant. Cashing out all orders on the register and retrieving customer's items. Extensive cash handling in large amounts. Calculating using basic math to give appropriate amount of change to customers. Assisted in the training of all new employees. Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant. Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic.

ADVOCATE

COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN Summary Highly-motivated Licensed Social Worker with 7 years of experience working with children and adolescents in various environments. seeks to advocate, connect and collaborate with individuals and their families to help them overcome barriers that affect their daily life. Highlights Emergency response training Suicide risk assessments Basic Cardiac Life Support (BCLS) Certified .Case management . Excellent in organization and documentation Creating and following treatment plans .Collaborative .Culturally competent Experience September 2013 to Current Company Name City , State Court appointed special advocate for abused and neglected children Collaborated with Guardian ad Litem's, Child protective service workers, Mental health professionals, teachers and parents Maintained monthly contact with my client and their families. Evaluated and addressed individual client needs and concerns. Wrote court reports and case plans Maintained thorough case history records and wrote detailed reports. Managed caseloads and acted as an advocate for client rights.. February 2013 to Current Company Name City , State Emergency Medical Technician and Social Worker volunteer Assist with community public education Support prevention efforts Assist with local and major disasters Attend trainings and education seminars September 2015 to May 2015 Company Name City , State Social work Intern Semiweekly, worked under the indirect supervision of the school social worker. Conducted individual and group counseling and provided crisis management. Attended both IEP and staff meetings and worked collaboratively with teachers and parents. Individually created, followed and maintained intervention plans and kept detailed narrative reports of my client interactions. Assisted students with setting up outside resources and participated in risk assessments. Practiced cognitive behavioral and motivational enhancement techniques. Maintained a caseload of 10-15 clients, working under strict deadlines. September 2015 to May 2015 Company Name City , State Social Worker Intern Once a week interned at the elementary school with the school social worker for 7 hours. My responsibilities included individual counseling, group counseling, creating and following treatment plans, following behavioral plans, emotional support, and attending IEP meetings. Presented case history material for review and discussion with other staff members. Evaluated and addressed individual client needs and concerns. September 2014 to May 2015 Company Name City , State Social Work Intern Under the indirect supervision of the school social worker, once a week for an hour, I provided individual counseling. In addition I helped create personal plans of action in order for students to concentrate better while in the school environment. January 2009 to January 2013 Company Name City , State Child Care Provided daily summer and after school care for a young boy who has an autism spectrum disorder Completed summer school and regular school assignments, visited educational and physical fitness facilities, and assisted with behavior and emotional problems. Designed an effective behavioral modification program. September 2011 to May 2012 Company Name City , State Hippotherapy volunteer Accompanied occupational therapists in guiding medically challenged children during their Hippotherapy sessions. September 2011 to December 2011 Company Name City , State Research Intern Interned at Settlement Music school with a research team from West Chester University, assessing the correlation of poverty and learning. .Collected and maintained data. .Collaborated with teachers and staff around student schedules. .Assisted teachers with daily classroom activities. September 2009 to August 2011 Company Name City , State Girl Scout Leader Effectively coordinated and led Daisy Girl Scout troops for several years and assisted them through the moving up ceremonies. .Created lesson and activity plans. .Collaborated with parents. February 2008 to February 2010 Company Name City , State Foster care assistant Assisted with the care of 3 medical and special needs children, within the foster system. Effectively maintained and fed 2 children through a Gastrostomy tube. .Provided respite care for a child with autism and a heart defect Education 2015 West Chester University City , State Social Work Master of Social Work Education in program evaluation and policy analysis Continuing education in Recognizing and reporting child abuse Cognitive Behavioral Therapy coursework Structural Family Therapy seminar Cognitive processing Therapy Trauma informed education Acceptance and Commitment Therapy 2013 West Chester University City , State Psychology Bachelor of arts Deans List Admitted to honorary society Member of Autism Speaks U group 2011 Delaware County Community College City , State Psychology Associates of Psychology Presidents honor list Admitted to honorary society Skills Compassionate Active listener Experienced in working with individuals and groups Independent Strong communicator Knowledge of child development Self-Awareness Empathy Boundary Setting Time-management

ADVOCATE

ACCOUNT MANAGER/BUSINESS DEVELOPMENT Experience Account Manager/Business Development , 07/2018 to 07/2019 Company Name – City , State Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions. Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally. Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region. Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers. Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff. Representation of CTK Products at International trade shows in Europe and Latin America. Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market. Outline and record the market environment and business potential related to CTK products. Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets. Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year. Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message. Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States. Laboratory Consumables Sales Representative , 07/2017 to 05/2018 Company Name – City , State Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes. Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America. Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal. Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives. Led and participated in presentations at conferences and special projects as required. National Sales Executive , 06/2016 to 07/2017 Company Name – City , State Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals. Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history. Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads. Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business. Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed. Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate , 01/2010 to 06/2016 Company Name – City , State Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals. Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts. In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs. Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies. Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices. Supported the requirements for customer licensing and monitored accounts for compliance issues. Business Manager/Sales Manager , 09/2006 to 03/2009 Company Name – City , State Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management. Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales. Fully responsible for recruiting and interviewing potential candidates based on hiring criteria. Organized special events / tradeshows and reached out to outside businesses to increase revenue. Conducted product demonstrations and presentations. Work History Account Manager/Business Development , 07/2018 to 07/2019 Company Name – City , State Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions. Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally. Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region. Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers. Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff. Representation of CTK Products at International trade shows in Europe and Latin America. Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market. Outline and record the market environment and business potential related to CTK products. Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets. Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year. Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message. Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States. Laboratory Consumables Sales Representative , 07/2017 to 05/2018 Company Name – City , State Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes. Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America. Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal. Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives. Led and participated in presentations at conferences and special projects as required. National Sales Executive , 06/2016 to 07/2017 Company Name – City , State Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals. Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history. Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads. Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business. Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed. Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate , 01/2010 to 06/2016 Company Name – City , State Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals. Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts. In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs. Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies. Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices. Supported the requirements for customer licensing and monitored accounts for compliance issues. Business Manager/Sales Manager , 09/2006 to 03/2009 Company Name – City , State Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management. Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales. Fully responsible for recruiting and interviewing potential candidates based on hiring criteria. Organized special events / tradeshows and reached out to outside businesses to increase revenue. Conducted product demonstrations and presentations. Education Bachelor of Science Florida State University - City , State Summary To obtain a sales position where my experience, accomplishments, and proficiency will allow me the opportunity for growth. QUALIFICATIONS: 13 years of consistently exceeding sales goals 13 years of progressive experiencing in managing staff and accounts 13 years of experience on product demonstrations/ presentations Excellent computer skills: Work, PowerPoint, Excel, proprietary inventory systems Salesforce.com, social media 13 years conducting business to business sales Fully fluent in Spanish and English 7-13 years coordinating special events and tradeshows Highlights Administrative, Store Management As set, Strategic Balance, Trade shows Business plan, Troubleshoot Business planning, Websites Business processes, Workshops Cold calling Competitive Conferences Contracts Client Clients Customer service Databases Special events Finance Forth Hiring Latin Legal Marketing Market Nursing Performance reviews Personnel Policies Positioning Presentations Pricing Problem solving Processes Producer Progress Quality Recruiting Reporting Research Selling Sales Seminars Skills Administrative, as set, balance, business plan, business planning, business processes, cold calling, competitive, conferences, contracts, client, clients, customer service, databases, special events, finance, forth, hiring, Latin, legal, marketing, market, nursing, performance reviews, personnel, policies, positioning, presentations, pricing, problem solving, processes, producer, progress, quality, recruiting, reporting, Research, selling, Sales, seminars, Store Management, strategic, trade shows, troubleshoot, websites, workshops Additional Information HONORS AND AWARDS: , Ranked 6th in the state of FL as the top Sales Representatives for Estee Lauder in 2009 and exceeded sales goals by 15%. Maintained excellent client retention rates under 1% at SirsiDynix/EOS International by providing highly accessible service coupled with expert industry knowledge. Expanded market share for Dove Professional Apparel by more than 40% of last year's numbers. Re-wrote territory business plan for Estee Lauder and prioritized sales calls, which resulted in 80% goal attainment.

APPAREL

IT CONSULTANT Professional Summary Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment. Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Operation system software Microsoft Office Project Management Staff management Advanced critical thinking Technical support Work History IT Consultant , 04/2016 to Current Company Name – City , State Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Coordinated with Owner to evaluate and improve software and hardware interfaces. Documented all software development methodologies in technical manuals to be used by c ompany employees in future projects. Inspected equipment and assessed functionality and optimized controls. Supported Chief Operating Officer with daily operational functions. Adjusted software parameters to boost performance and incorporate new features for meeting customer needs. Responded to customer requests via telephone and email and effectively answered questions and inquiries. Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator). Education Bachelor of Business Administration (B.B.A : Business Administration and Management, General University of Mary Hardin-Baylor - City , State Bachelor of Business Administration (B.B.A : Business Administration and Management University of Houston - City , State Certifications Technical Support Fundamentals Skills Preventive and reparative maintenance Troubleshooting Mechanical systems Testing Soldering and wiring Installation Hardware diagnostics Time management Cost estimation Power systems Operation system software Microsoft PowerPoint Project Management Staff management Advanced critical thinking Technical support Work History Master Technician , 11/2017 to 03/2019 Company Name – City , State Perform Maintenance and Operating System Checks on Mac and PC Platforms. Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System. Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices. Services customer product, including receiving/shipping of devices. Protect company equipment by utilizing proper testing and repair procedures. Maintain software by installing, configuring and troubleshooting various applications. Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment. Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments. Supported technicians in equipment maintenance and repair. Requisitioned new supplies and equipment. Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance. Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues. Monitored installation and operations to consistently meet rigorous customer requirements. Coordinated with vendors to identify and procure appropriate equipment necessary for the project. Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols. Initiated a project management knowledge study and subsequently standardized project management practices. Continually improved methods and procedures for processes, measurement, documenting and work flow techniques. Set up PC and Apple desktops and laptops and all types of mobile devices. Trained and supported end-users with software, hardware and network standards and use processes. Provided Tier 1 IT support to non-technical internal users personnel through desk side support services. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. Evaluated and responded to incoming sales leads and requests for technical support assistance. Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. Managed customers' expectations of support and technology functionality in order to provide positive user experience. Provided excellent customer service through communication and interpersonal skills. Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks. General Manager , 07/2011 to 11/2017 Company Name To manage operations of a Papa John's. Responsible for overall operations of the restaurant, which include overseeing the staff, monitoring inventory, purchasing equipment and supplies, and ensuring quality customer service and compliance with all food and beverage regulations. Trains, hires, and schedules other employees. Requires a high school diploma or its equivalent and 4-6 years of related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and spontaneity is expected. Typically reports to top management (District Operator).

CONSULTANT

TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed. Work Experience 05/2012 to 01/2015 Team Leader/ Machine Operator Company Name － City , State Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity.   03/2004 to 08/2010 Home Healthcare Provider Company Name － City , State ADLs, exhibited compassionate care and communication with regard to issues of death and dying. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement.   07/2008 to 04/2010 Home Healthcare Provider Company Name － City , State Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.   04/2007 to 04/2009 Medical Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files.   10/2000 to 12/2003 Administrative Assistant Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment.   Educational Background 2014 Associate of Science : Business Management Henry Ford Community College － City , State , Wayne Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration   2005 Diploma : Medical Assistant Lawton School － City , State , Oakland Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, and Telemarketing.

HEALTHCARE

Work History Company Name CONSTRUCTION LABORER Accomplishments Puesto que solicita: Fecha: Almeda-Genoa Constructors se ha comprometido a la igualdad de oportunidades para los solicitantes y empleados sin distinción de raza, color, sexo, edad, religión, origen nacional, discapacidad, estado civil, condición de veterano, orientación sexual, información genética. cualquier otra característica protegida por la ley. Esta política se aplica a todos los términos y condiciones de empleo, incluyendo pero no limitado a, contratación, capacitación, promociones, disciplina, traslados, excedencias y la terminación del empleo. Informe al Departamento de Recursos Humanos de la empresa si necesita ayuda para completar esta solicitud de empleo. POR FAVOR ESCRIBA O IMPRIMA. Complete cada sección de esta solicitud y adjunte un curriculum vitae si usted tiene uno. Name /Nombre(Sr./Sra., nombre, apellido): Direccion : Ciudad, Estado, Código Postal: Teléfono de casa: Teléfono de trabajo: Otro Teléfono: Correro Electrónico: Fecha en que puede empezar a trabajar: Salario Solicitado: Tiene 18 años de edad. más. Sí No Está usted autorizado para trabajar Sí No en los Estados Unidos. Usted ahora,. que en el futuro, Sí No requiere patrocinio para la visa de trabajo. HABILIDADES: Por favor indique cualquier capacitación,. cualificaciones que usted tenga para el trabajo solicitado. Incluya conocimientos de paquetes de software y sistemas informáticos pertinentes e indique su nivel de conocimiento básico, intermedio, experto). Adjunte páginas adicionales si es necesario. 1 Cómo se enteró acerca de Almeda-Genoa Constructors. Marque todas las que aplican: Agencia de Empleo (Nombre: _) Recomendación de actual empleado (nombre: ___________________) Página Web de la compañía Periódico, Revista ( (name: _) Feria de empleo Otro (Por favor especifica:__________________________________________) EDUCACIÓN Nombre y ubicación Mayor grado. nivel Grado. diploma Tipo de escuela completado Escuela Primaria Escuela Secundaria Universidad Otros titulos, certificados. afiliciaciones profesionales relevantes para el trabajo solicitado: 2 EXPERIENCIA LABORAL Y VOLUNTARIADO. Incluya su experiencia laboral previa. Tambien incluya su experienca relevante como voluntario. Por favor comience enumerando desde la experienca mas reciente. Puede adjuntar su C.V. pero debe ademas completar la informacion solicitada. Para que podamos verificar la experiencia previa, indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores. No Sí (indicar el nombre y especifique la organización ________________________________________) Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. Título del Puesto Salario fechas De / A Nombre de la organización, Nombre del supervisor / Información de contacto: Por que dejo este empleo. 3 REFERENCIAS PROFESIONALES Enumere tres personas no relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. Nombre Número de teléfono. dirección de correo electrónico Cuándo y dónde se trabaja con este individuo. LEA LAS INSTRUCCIONES QUE FIGURAN A CONTINUACIÓN SOBRE REQUISITOS DE CADA ESTADO ANTES DE RESPONDER A LA SIGUIENTE CUESTIÓN: Alguna vez ha sido condenado por un delito que no ha sido borrado, indultado, anulados, reglamentariamente erradicado, embargado. sellado por el Tribunal. Los antecedentes penales no constituyen un impedimento automático para el empleo y sólo se considerarán aquellos que afecten sustancialmente y de manera razonable al trabajo en cuestión. Si no hay registro _______ Si ha seleccionado Sí, por favor explique: INSTRUCTIONS: Los solicitantes de California: Usted debe responder "No Record" con respecto a: 1) Cualquier delito menor por el cual la libertad condicional se ha completado. descargada y el caso ha sido desestimado judicialmente;. 2) Cualquier condena (o registro con respecto a la condena) que dio lugar a un ingreso y la participación en cualquier programa de desviación previo. posterior al juicio ;. 3) Una condena por consumo. posesión de marihuana que tenga más de dos años de antiguedad en el momento que se relleneesta aplicación. Los solicitantes Georgia: Usted puede contestar "No Record" con respecto a cualquier caso dado de alta en virtud de la Primera Ley sobre la delincuencia. Los solicitantes de Massachusetts: no deben responder a la pregunta anterior con respecto a información de antecedentes penales. Los solicitantes del estado de Washington: Limite su respuesta a las condenas para los que la fecha de la condena. prisión liberación, lo que sea más reciente, se encuentra dentro de los últimos diez (10) años. 4 CERTIFICACIÓN SOLICITANTE Por favor iniciales en cada párrafo y firme abajo. Certifico que todas las respuestas y declaraciones hechas por mí en esta solicitud son verdaderas y completas a lo mejor de mi conocimiento, y que no he ocultado ninguna información que pudiera afectar mi consideración para el empleo. Entiendo que cualquier falsificación, falsedad u omisión de la información presentada en esta solicitud, mi hoja de vida,. en cualquier entrevista (s) constituirá un supuesto de denegación. terminación inmediata del empleo. Entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta, acuerdo. contrato de trabajo. Además, entiendo que el empleo en Dragados EE.UU. es "a voluntad", lo que significa que tanto la Compañía y sus empleados son libres de poner fin a la relación laboral en cualquier momento, con. sin causa. aviso previo. En el caso de que yo soy empleado de Almeda-Genoa Constructors estoy de acuerdo en cumplir con todas sus políticas de empleo y su Código de Ética y Código de Conducta. Almeda-Genoa Constructors se reserva el derecho a modificar. cancelar sus políticas en cualquier momento, con. sin causa. aviso previo. Entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalización con éxito del proceso de selección de empleados de la compañía, el resultado de los cuales debe ser satisfactoria para la Compañía. Este proceso puede incluir un fondo y verificación de referencia, y un examen físico de pre-empleo. Entiendo que ningún representante. agente de Dragados EE.UU., tiene la autoridad para hacer cualquier acuerdo que sea contrario a lo anterior, sin la autorización por escrito del Presidente. Todo acuerdo debe ser por escrito y firmado por el presidente al ser vinculante para la empresa. Firma Feche Esta solicitud de empleo es bueno para sólo 60 días. Consideración para el empleo después de 60 días requiere una nueva aplicación. 5 Para información en español, visite www.consumerfinance.gov/learnmore. agency, the agency must investigate unless your dispute is escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W.., frivolous. See www.consumerfinance.gov/learnmore for an Washington, D.C. 20006. explanation of dispute procedures. A Summary of Your Rights Under the Fair Credit Reporting Act Consumer reporting agencies must correct or delete The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and inaccurate, incomplete, or unverifiable information. privacy of information in the files of consumer reporting agencies. There are many Inaccurate, incomplete or unverifiable information must be types of consumer reporting agencies, including credit bureaus and specialty removed or corrected, usually within 30 days. However, a agencies (such as agencies that sell information about check writing histories, consumer reporting agency may continue to report information it medical records, and rental history records). Here is a summary of your major has verified as accurate. rights under the FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer reporting agencies may not report outdated Consumer Financial Protection Bureau, 1700 G Street N.W.., Washington, negative information. In most cases, a consumer reporting D.C. 20006. agency may not report negative information that is more than You must be told if information in your file has been used against seven years old, or bankruptcies that are more than 10 years old. you. Anyone who uses a credit report or another type of consumer Access to your file is limited. A consumer reporting agency may report to deny your application for credit, insurance, or employment - provide information about you only to people with a valid need -- or to take another adverse action against you - must tell you, and must usually to consider an application with a creditor, insurer, give you the name, address, and phone number of the agency that employer, landlord, or other business. The FCRA specifies those provided the information. with a valid need for access. You have the right to know what is in your file. You may request and You must give your consent for reports to be provided to obtain all the information about you in the files of a consumer reporting employers. A consumer reporting agency may not give out agency (your "file disclosure"). You will be required to provide proper information about you to your employer, or a potential employer, identification, which may include your Social Security number. In many without your written consent given to the employer. Written cases, the disclosure will be free. You are entitled to a free file consent generally is not required in the trucking industry. For disclosure if: more information, go to www.consumerfinance.gov/learnmore. a person has taken adverse action against you You may limit "prescreened" offers of credit and insurance because of information in your credit report; you get based on information in your credit report. you are the victim of identify theft and place a fraud Unsolicited "prescreened" offers for credit and insurance must alert in your file; include a toll-free phone number you can call if you choose to. your file contains inaccurate information as a result remove your name and address from the lists these offers are of fraud; based on. You may opt-out with the nationwide credit bureaus at. you are on public assistance; 1-888-5-OPTOUT (1-888-567-8688). you are unemployed but expect to apply for You may seek damages from violators. If a consumer reporting employment within 60 days. agency, or, in some cases, a user of consumer reports or a In addition, all consumers are entitled to one free disclosure every 12 months upon furnisher of information to a consumer reporting agency violates request from each nationwide credit bureau and from nationwide specialty the FCRA, you may be able to sue in state or federal court. consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information. Identity theft victims and active duty military personnel have additional rights. For more information, visit You have the right to ask for a credit score. Credit scores are www.consumerfinance.gov/learnmore numerical summaries of your credit-worthiness based on information from credit bureaus. You may request a credit score States may enforce the FCRA, and many states have their own consumer from consumer reporting agencies that create scores or distribute reporting laws. In some cases, you may have more rights under state law. For scores used in residential property loans, but you will have to pay more information, contact your state or local consumer protection agency or for it. In some mortgage transactions, you will receive credit your state Attorney General. Federal enforcers are score information for free from the mortgage lender. You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting. Skills Compliance Management, Credit, DC, Mail, Office, word, reporting, Supervision Professional Summary Responsible [ Job title ] enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Energetic [ Job title ] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Hardworking Patient Care Coordinator bringing [ Number ] years' experience in the field. Expertise includes administration and program management. Motivated [ Job title ] knowledgeable about healthcare management, hospital practices and regulatory compliance. Talent for overseeing multiple areas without sacrificing quality or service. Hardworking professional and passionate patient advocate. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Skills Organizational skills Team leadership Problem solving Claims processing Regulatory compliance Healthcare operations Process improvements Strategic planning Documentation Monitoring tools Scheduling Organizational standards Decision making Goal setting Verbal and written communication Interdepartmental collaboration Multitasking ability Work History Construction Laborer , 02/2014 to 11/2017 Company Name – City , State Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Monitored inventory and reported items to be restocked for each job. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Operated equipment such as [Machine type]  and [Machine type] . Requisitioned new supplies and equipment. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Supply Chain Specialist , 08/2013 to 03/2017 Company Name – City , State Conducted [Analysis type]  analysis and incorporated findings by [Action taken] . Supervised a team of [Number]  area managers and [Number]  associates. Established project control procedures such as project forecasts and cash flow projections. Helped earn the company [Number] % customer satisfaction ratings on [Website]  by [Action taken] . Completed [Number]  performance reviews each quarter, offering praise and recommendations for improvement. Spearheaded cross-functional initiative to achieve [objective] . Worked directly with [departments, clients, management]  to achieve [result] . Created new revenue streams through [actions] . Developed and rolled out new policies. Hired and trained [Number]  of staff. Exceeded company objectives with [results] . Increased profits by 60% in one year through restructure of business line. Patient Care Assistant , 08/2013 to 03/2017 Company Name – City , State Measured effectiveness with team and implemented recommendations for long term improvements. Maintained confidentiality and compliance standards at all times. Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards. Upheld confidentiality requirements and regulatory compliance guidelines in all areas. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Reviewed each step of patient care and made proactive adjustments to avert issues. Worked with patients and families to develop future plans and discuss care actions. Performed as subject matter expert for case management processes. Completed documentation of care, hospital actions and patient activities. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Coordinated charitable, government and community resources for patients. Connected patients with available community and charitable resources. Education High School Diploma : diploma , 2007 Lamar High School - certification CNA : health care , 2012 Houston Community College - Coleman College for Health Sciences - City , State certifications : heavy equipment operator, OSHA 10, NCCER, Construction site safety, Core Curriculum, Core Curriculum:Introductory Craft skills , 2017 Houston Launch Pad - City , State Certifications Licensed/Certified Home Health Aide Certified Nurses Aide

CONSTRUCTION

LANGUAGE ARTS TEACHER Professional Summary To continue working with children, as well as youth where I will be able to utilize all skills in my expertise area (elementary/middle school.) Core Qualifications Ability to communicate, inspire trust and confidence, and motivate children, as well as understand children's educational and emotional needs. Ability to recognize and respond to individual and cultural differences in children and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Computer skills (WordPerfect, Microsoft Word, and PowerPoint) and Leadership skills Experience Language Arts Teacher August 2007 to Current Company Name - City , State Co-Advisor Team Leader August 1995 to May 2007 Company Name - City , State Tutor Sixth & Seventh grade students that tested basic or below basic in Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Administrator for the standardized Augmented Benchmark Test. Maintain accountability of students safety and whereabouts during hours of operations. Teach Language Arts daily to sixth grade students. Perform interventions for Benchmark and SAT10 standardized tests to help children become proficient in Language Arts. Assess students reading and comprehensive skills through group discussion, testing, and oral and writing responses. Allowed students to use the computer for individual research projects and to gather information. Continue to take technology courses to update/advance my computer skills so I can instruct and use the latest technology in the classroom. Prepare lesson plans on the computer. Attends on-going staff development at Southeast Middle School throughout the school year. Attends on-going staff development for the Pine Bluff School District. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Administered tests and assessments. Pine Bluff School District, Pine Bluff, Arkansas - Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, and Science. Certified Teacher August 1988 to May 1995 Company Name - City , State Played an important role in fostering the intellectual and social development of children during their formative years. Tutored fifth grade students that tested basic or below basic in Math and Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Leader of the Fifth grade team. Taught using classroom presentations and individual instruction to help students learn and apply concepts in subjects such as mathematics, science, social studies, spelling, language arts, Arkansas history, and health. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Used a "hands-on" approach that uses "props" or "manipulative's" to help children understand abstract concepts, solve problems, and develop critical thought processes. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Prepared lesson plans. Administered test and assessments. Supervised students on playground duty, indoor and outdoor activities. Supervised students on field trips and other special events. Maintained control and accounted for whereabouts and safety of students. Helped prepare, arrange and maintain indoor and outdoor activities including but not limited to "Fun Day." Working Parents Child Care Center, Pine Bluff, Arkansas - Teacher of four year old children. Played a vital role in the development of children. Introduced children to mathematics, language, science, and social studies. Used games, music, artwork, films, books, computers, and other tools to teach basic skills. Capitalized on children's play to further language and vocabulary development (using storytelling, rhyming games, and acting games), improved social skills (having the children work together to build a neighborhood in a sandbox), and introduced scientific and mathematical concepts (showing the children how to balance and count blocks when building a bridge or how to mix colors when painting.) Used a less-structured approach, including small-group lessons, one-on-one instructions, and learning through creative activities such as art, dance, and music. Introduced letter recognition, phonics, numbers, and awareness of nature and science. Established a working relationship with the children and their parents. Education M.A : Elementary Education , May 2005 University of Arkansas at Pine Bluff - City , State , USA Elementary Education B.A : Elementary Education , May 1995 University of Arkansas at Pine Bluff - City , State , USA Elementary Education Professional Affiliations PBEA (Pine Bluff Education Association) and AEA (Arkansas Education Association) Personal Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher Skills academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect Additional Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher

ARTS

HR CONSULTANT Summary Certified Human Resources Professional with 15 years background in full range of HR functions with extensive experience in employee management, hiring, training State and Federal compliance and the ability to incorporate HR practices to achieve business results. Highlights Training and development Recruiting Exceptional interpersonal skills Manager coaching and training Performance management Employment law compliance Employee relations Accomplishments Established HR infrastructure as companies transitioned from small to mid-size. Trained HR staff in proper creation and retention of HR documentation Instituted Performance Management process with supporting training and follow-up. Supported Company through change management during and after acquisition. Implemented process for leave management incorporating the complex interaction of FMLA, CFRA, ADAAA and PDL. Experience HR Consultant July 2014 to December 2014 Company Name － City , State Partnered with legal department of multi-state client (40,000+ employees) to establish ADAAA and other workplace compliance. Identified and updated a backlog of LOA and accommodation issues. Human Resource Specialist August 2008 to June 2014 Company Name － City , State Human resources advisor to a diverse group of clients from various industries, delivering customized HR service solutions that positively impact client business and ensure compliance with State and Federal laws. Reviewed federal and state laws to confirm and enforce company compliance.Designed the employee performance evaluation process and merit program.Created and implemented the exit and interview program process.Advised top management on appropriate employee corrective actions.Created and modified job descriptions within all departments.Worked with senior-level management to create fair and consistent HR policies and procedures.Worked with HR advisors and HR representatives on establishing consistent hiring practices.Created and managed more than [Number] confidential personnel records.Guided clients on how to conduct background checks and verify references.Developed more than [Number] employee handbooks, including design and layout.Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.Conducted an average of [Number] employee exit interviews per year.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Guided the startup and management of all HR operations, systems and programs for a new location within the company.Led a weekly open enrollment question and answer session with employees on benefit program updates.Supported [Number] employees at all levels, including executive leadership.Recruited and interviewed [Number] applicants per [Time period].Increased the employee base by [Number]% to meet changing staffing needs.Implemented an innovative employee incentive program, which resulted in a [Number]% increase in staff productivity.Directed [Initiative] to maximize [Positive outcome].Answered employee questions regarding [Topic] and [Topic] and resolved any issues.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Identified staff vacancies and recruited, interviewed and selected applicants.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Worked directly with small business owners and start-up companies to build, redefine and update HR department to support organization's strategic goals and objectives. Provided liability management training to supervisors and managers. Created and implemented interview and selection, performance management, succession planning processes. Utilized HR Metrics to support creative solutions for Human Capital Management. Provide guidance on compliance as well as design programs to attract, retain and grow staff. Manage ER matters to provide conflict resolution and mitigate liability. Human Resource Generalist April 2007 to April 2008 Company Name － City , State Partnered with managers to interpret and implement company policy, providing insight and guidance on employment law in order to maintain consistency and compliance. Provided coaching and counsel in the areas of employee relations, performance management and corrective actions. Acted as liaison between managers, employees and centralized HR functions during implementation of organizational process changes. Identified issues and proposed changes that challenge the status quo to align growth with corporate goals. Considered SME (subject matter expert) for Leaves of Absences, Workers Compensation and I-9 compliance. "Go-to" person for HR staff. Created and implemented processes for rectification of compliance issues. Worked closely with corporate benefits in order to implement new leave process. Developed materials to guide employees through newly implemented processes. Human Resources Coordinator January 2003 to January 2007 Company Name － City , State Partnered with managers and supervisors in order to provide HR support for 3 sites in Southern California, with over 600 employees. Managed all LOA including FMLA, CFRA and PDL to ensure compliance with State and Federal regulations and company policies. Provide coaching and counseling in the areas of compliance, employee relations, disciplinary actions and review process. Worked closely with the VP and legal department to respond to EDD, FEHA and company hotline complaints. Successfully avoided litigation by consistent practice and clear documentation. Conducted investigations, documented and determined appropriate resolution. Proactively determined training needs and created programs to develop workforce for anticipated technology, reducing staff turnover, increasing productivity and quality. Developed screening matrix for government funded training program resulting in 100% successful completion and overall improvement in workforce. Supported Distribution center with all HR related needs during automation, including change management and department restructure and compensation structure. Working member of implementation team for Oracle HR. Provided staffing and recruiting support for positions ranging from hourly to technical specialties. Conducted market analysis using compensation surveys to ensure equity for employees. Calculated quarterly and annual bonuses per multiple national and international programs. Maintained training record to comply with ISO9001 audits. Resolved employee issues with payroll and Benefits. Conducted New Hire orientation, Sexual Harassment Prevention and other training as required. Administered review process for non-exempt and exempt employees. Evaluated, selected and built relations with vendors resulting in 50% reduced cost and better service. Provided support for HR department and coordinate all on-site and off-site events. Interacted with workers' compensation and medical facilities to facilitate claims resolution. Maintained FMLA and WC documents and logs. Worked closely with VP of HR on matters ranging from creation of new awards program to facility closures. Compiled and filed OSHA and AQMD reports per requirements. Administrative Assistant January 2000 to January 2001 Company Name － City , State Provided general support for the HR department and director of HR. Responsible for all company events, recreation programs, answering general benefits inquiries and ensuring completion of all paperwork. Education B.S. : Pharmacology University of Dundee B.S., Pharmacology, University of Dundee, Scotland Certifications PHR , GPHR SHRM-SCP - Senior Certified Professional Professional Affiliations Society of Human Resources Managers (SHRM) and PIHRA Skills

HR

DIRECTOR, BUSINESS DEVELOPMENT Professional Summary Results-driven and highly skilled business development director with in-depth state and federal government. Expertise in identifying, developing, and executing strategic pursuits of new government opportunities.  Excellent healthcare and business process solutions experience leveraging new industry trends, as well as game-changing legislation and its impact to federal and state governments. Open and clear communicator with demonstrated strategic vision and disciplined execution. Capable in bringing immediate federal government healthcare-related opportunities. Core Qualifications 32 years of experience with client engagement, oral, and written submission skills in government opportunities  20 years experience in government healthcare markets, state and federal 28 years of IT and Business experience with large and global IT and business solutions companies Very strong analytical and business acumen  Demand Creation Pursuits -- ability to integrate proven technology solutions into client's key strategic initiatives  Federal Government Experience within Veterans Affairs, Center of Medicare and Medicaid, DHS, FEMA, US Marshal's, Coast Guard, CIS, ICE, IRS, FBI, HUD, FHA, Commerce, DOL, OPM, DoD, DC Gov. Experienced within large and small businesses, including IPOs Extensive knowledge of the Federal Acquisition Regulations    Demonstrated ability to organize, lead (or participate), and direct teams of diverse business, leadership, and technological backgrounds, Strong experience in teaming and partnering arrangements for set-aside opportunities, as well as large opportunities requiring small business programs State Governments Experience in 17 states regarding Medicaid, Health, Human Services, Judicial, Workers Comp, Employment, Revenue/ Taxation Demonstrated ability shaping and branding opportunities. Author of several government white papers for the VA and CMS Experience Director, Business Development Feb 2007 to Current Company Name - City , State Business Development in the pursuit of healthcare applications, transactional processing, data acquisition, data aggregation/mining, SaaS and Repository Services, data storage, IT support services, interoperability, ePresentation, payment integrity, and advanced data analytics for FWA.  Led and participated several large-scale federal and state government acquisition teams. Author of several white papers and presentations to Client Leadership and legislative entities. Results: 56 Opportunities, Opportunity TCV ranged from $2.5M to $257M, with a success rate of 19%. Over the 8 years generated  $556M TCV.  Presently $495M in identified new opportunities. President's Club 5 of the 8 years. CEO and President Sep 2003 to Jan 2007 Company Name - City , State Start-Up company within the State Government Markets providing IT Support Services and innovative software solutions in Provider Healthcare and land-related records.  Start up company developed IT-related services for State Governments'  and private healthcare Provider records.  First Year growth to $2.1M, by December 2006 revenue growth to $7.3M, with a data repository over 500M-land related records for title companies and working on interoperability networks for Healthcare Providers and hospitals within the Mid-Atlantic State Region. American Title Company acquired company repository assets in December 2006. Vice President, Commercial Digital Services Feb 1996 to Aug 2003 Company Name - City , State Applied Graphics Technologies (AGT) was part of the Mort Zuckerman Publishing Corporation as an IPO in 1996, providing new, innovative digital technology to the Publishing Firm's analog solutions, as well as the commercial markets.  Services offered were digital capture, management, storage, and presentation to large marketing firms, such as the NBA, NFL, Playboy, Life and Time magazines. Over the 7-1/2 years opportunities ranged from $35M to $375M. Success rate was over $820M for the 7 years.  AGT was sold to Fuji Digital Services.  Generated Revenue, climbed in 1997 from $150M to well over $ 600M annually by 2003. Director, National and Strategic Accounts - Digital and Applied Imaging Group Jan 1974 to Jan 1996 Company Name - City , State A 22-year veteran within Kodak. Was an Industrial Engineer performing statistical release testing and Client engineering support services. In 1983, trained as Sales Representative and maintained Federal Government sales within Washington D.C., Texas, North Carolina, California, and New York.  Transitioned over to Kodak's digital imaging and storage products and services in 1888 for Kodak's larger business units and the Federal Government.  By 1992, named as Director for all National and Strategic Accounts (WalMart, Penneys, Sears, etc.) across all of the 22 Business Units managing 7 Business Development Representatives.  Generated Revenue from 1992 to 1996, ranging from $100M to $900M.  Every year sales achievement exceeded revenue goals -- Sales Gold Achievement every year. Recognized as Kodak's leading Sales Manager within the company (1994 and 1995). Education College of Continued Accredidation , Mechanical-Industrial Engineering 1983 Rochester Institute of Technology - City , State , USA Executive Management , Accelerated Management Program 1990 Columbia University - City , State , USA Business Develoipment 2011 Revenue Storm - City , State , USA Revenue Storm is a renowned sales development program specializing in the IT Service Industry.  Its unique application in demand creation and business development is one of the most sought out sales training program for sales professionals -- training was over two years. HIPAA -- Professional , HIPAA Certification 2002 HIPAA Academy - City , State , USA Professional Affiliations Mid-Atlantic Professional Affiliation (MAPA), Washington, DC Mitchell International/Jopari Advisory Board, San Diego, CA

BUSINESS-DEVELOPMENT

CONSULTANT Objective Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience.  Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes.  Thrives on working in a team environment to provide an efficient and positive patient experience. Licenses In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer. Professional Experience 09/2016 to Current Consultant Company Name － City , State Experience in ACHC accreditation and compounding product development.  Pharmacy workflow solutions and marketing strategies.  Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process. 02/2016 to 08/2016 Pharmacist in Charge Company Name － City , State Set up a newly purchased pharmacy that specialized in non-sterile compounding.  Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements.  Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements.  Enjoyed managing a team to promote a positive and efficient work environment. 10/2015 to 02/2016 Staff Pharmacist Company Name － City , State Gained initial non-sterile compounding experience.  Involved with processing, verifying prescriptions, and product verification.  Learned record keeping for compounding ingredients, batch and patient specific compounding.  Worked to create optimal workflow, product marketing, and develop business. 06/2012 to 10/2015 Staff Pharmacist Company Name － City , State Pharmacist with diverse experience within the company.  Staffed at a high volume 24 hour store and a clinic store.  As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores.  Promoted immunizations and enjoyed patient interaction and counseling. Skills Pharmacy operations Prescription compounding and dispensing Inventory control Non-sterile compounded medication development Business development Team building Patient counseling Microsoft Office Intercom Plus BestRx Education and Training 2012 Doctor of Pharmacy University of the Incarnate Word － City , State 2003 Bachelor of Science : Economics Texas A&M University － City , State

CONSULTANT

PRODUCT PHOTOGRAPHER Summary Enthusiastic Photographer committed to delivering promised results and remaining true to a unique artistic vision. Highlights Proficiency in Photography Results-oriented Adobe Photoshop Capture one Proactive approach to problem solving Excellent workflow management Lighting expert Freelance Work Second/Associate photographer, assistant, intern, post possessor Weddings, Mitzvahs, Portraits Barrie Anne Photography – Philadelphia, PA Jeremy Messler Photography - Cherry Hill NJ C & C Studios – Chalfont, PA Commercial jobs Onestop.com for The Frye Company Barney's New York and Company Too Fast Apparel – www.toofastonline.com ​ Experience Product Photographer June 2014 to Current Company Name － City , State Collaborated successfully with a variety of personalities and work styles. Photograph product for web store. Retail store and support the live show. Photographer May 2013 to March 2014 Company Name － City , State E-commerce Photographer. Photograph product for web store. Retail and whole sale websites. Skin retouching, background removal, special effects, color correcting & batch editing. Photograph editorials. Catalogs, look books, and banners. Scheduled models for shoots Photographer October 2012 to May 2013 Company Name － City , State Editorial and product photographr. E-commerce and print. Cropped, manipulated and performed color-balance for final images. Education Associate of Science : Photography , 2012 Antonelli Institute of Art and Photography － City , State Excelled in course work related to:Fashion Photography and Portraiture High School Diploma : 2009 North Penn High School － City , State Skills Desktop Publishing Software: Photoshop, Capture One, Lightroom ​Strong Communication Skills Great with Creative Problem Solving

APPAREL

BUSINESS DEVELOPMENT MANAGER Skill Highlights Microsoft Office Suite, Outlook *Salesforce.com CRM (Customer Relationship Management) *Virtual and cloud computing environment Professional Experience Business Development Manager July 2010 to Current Company Name － City , State Sales and marketing of utility engineering and design services including staff augmentation to mid-sized companies and investor-owned utilities. Clients include LG&E-KU, EKPC, AT&T, Time Warner and Industrial/Commercial. Double digit increase in sales by developing strong relationships with clients, staff, partners, and management from initial contact through implementation. Proven ability in building name brand awareness through various marketing techniques. Responsible for launch of new turn-key energy saving business segment in January 2012 resulting in $500,000 in new business within 7 months. Received first purchase for new business in 46 days from start of service. Selling ROI to C-Suite and building owners. Achieved goal of $1,000,000 + in pipeline in 180 days. 1,056,737 in quoted business for 22 new clients. Account Executive November 2009 to June 2010 Company Name － City , State Sales and marketing of Lean Six Sigma Consulting services to small and mid-sized companies. Consulting and solution skills applied for marketing to small-to-mid-sized companies in the greater Louisville and Lexington Markets. Green Belt Training in Lean Six Sigma. Senior Account Executive January 2008 to June 2009 Company Name － City , State Sales and marketing of network computer software and hardware systems in addition to integration and managed services. Targeted C-Level executives, IT manager and engineers in banking, manufacturing, healthcare and insurance industries. Partnered with cross-functional teams to identify, develop, qualify and close business opportunities. Wrote proposals, calculated and presented ROI analyses, and negotiated contracts. Created e-mail marketing programs and monthly newsletter. Manager January 2002 to January 2008 Company Name － City , State Responsible for new business development and growing sales in Kentucky territory with a sales target of $25 million. Sales of Expense Management Solutions to new middle market business segments (companies with annual sales; revenue between $10 million and $250 million). Effectively filtered and qualified prospects and built pipelines to ensure targets are exceeded. Focused on vertical marketing to Auto, Construction, Medical, and Manufacturing markets. Achieved 138% of Goal. Developed methods for prospecting and closing medical practices which resulted in closing 14 new doctor practices with a total of $2mm in gross volume. These techniques were duplicated and shared around the region resulting in 10% increased sales among teams. Sales Account Manager January 1994 to January 2002 Company Name － City , State Responsible for opening new accounts and managing long-term client relationships of key OEM accounts totaling more than $4 million. Worked closely with design engineers at OEM clients in cross-functional teams to provide value-added components and assemblies. Identified new business opportunities well aligned with business capabilities and client needs. Clients include decision makers at accounts that require design, development and manufacture of custom metal stampings, springs, wire forms and assemblies. Key Account Manager January 1991 to January 1994 Company Name － City , State Opened new markets with focus on applianceand office products industry along with other high-volume industries. Broke new ground with the development, maintenance and servicing of key OEM accounts totaling $2 million. Multi-national company with operations in 13 countries involved in the design, development and manufacturing of custom engineered plastic, foam and rubber components. Education B.S : Mechanical Engineering University of Kentucky － City , State Mechanical Engineering Professional Affiliations Professional Development, Skills & Seminars Toastmasters International, Active Officer Rainmaker Business Development course 2014 Dale Carnegie Course 2013 Certified Sales Professional, APC, 2008 Impact Selling, American Express University, 2002 Professional Selling Skills, Achieve Global, 2000 Effective Negotiations, Karass, 1998 Sales Course, Dale Carnegie, 1992 Skills banking, C, closing, hardware, Consulting, contracts, Customer Relationship Management, CRM, client, Clients, e-mail, energy saving, focus, forms, functional, insurance, managing, marketing, market, Microsoft Office Suite, office, Outlook, network, new business development, newsletter, proposals, Selling, Sales, Salesforce.com CRM, Six Sigma, utilities

BUSINESS-DEVELOPMENT

SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified and accomplished financial professional offering 10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 to Current Company Name － City , State Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory. Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV. Led teams to excel in highstakes environment while encouraging professional development and independent decision making. Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives. Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis. Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan. Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in Revenue to the company for 201. Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team. Sr. Mortgage Banker & Financial Advisor Dec 2011 to Jan 2013 Company Name － State Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement. Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base. 25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011. Increased loan production as a team manager including 30% increase in loan production for entire team. Sr. Investment Advisor Jan 2007 to Dec 2011 Company Name － City , State Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting. Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio. Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United States under our platform as well as Fixed Income Investments. Financial Advisor Jan 2007 to Jan 2008 Company Name Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances. Rendered exceptionally high quality service to clients in the area of estate planning for high net worth individuals using appropriate life insurance policies. Implemented many of my own insurance and securities marketing campaigns. Responsible for establishing new client accounts. Analyzing client's current and future financial needs. Education Bachelor of Arts , English Literature 2004 University of Massachusetts － City , State English Literature High School Diploma 1998 Homer High School － City , State Professional Affiliations Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment. Awarded most revenue per loan averaging over $6,300 in revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy

BANKING

FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner with over five years of experience with the FDIC. Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work. In-depth knowledge and experience in interpreting and applying banking rules and regulations. Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions. Highlights Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.) *Basic experience in SPSS, Bloomberg, and QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01/2010 to Current Company Name City , State Division of Risk Management Supervision Aug. Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,. Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions. Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action. Facilitate the training of less-tenured employees through designated on-the-job training assignments. Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications. Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs. Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk. Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis. Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants. Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues. Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report. Significant Assignments: Nov. 2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt. 12/2014 Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions. Apr. 2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software. In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices. Certifications & Awards: FINRA Series 91 (Mar. 2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct. 2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul. 2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations. 05/2008 to 01/2010 Company Name STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos. Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met. Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends. Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs. Education May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK B.S : Finance Robert H. Smith School of Business GPA: GPA: 3.82 Finance GPA: 3.82 B.A : Government & Politics School of Behavioral and Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Skills accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting

AGRICULTURE

4/5 GRADE TEACHER Summary English Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Lesson planning expertise MS Office proficient Schedule creation and maintenance Academic performance evaluations Accomplishments Served as Head Cheer Coach for 10 students in seventh and eighth grade. Co-sponsored Student Council and yearbook. Experience 4/5 grade teacher September 2015 to Current Company Name － City , State 4th/5th Grade Teacher Create lesson plans and curriculum. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Create monthly classroom newsletter to keep parents informed of class activities. Eighth grade English/Language Arts Teacher July 2011 to May 2015 Company Name － City , State Eighth Grade English/Language Arts Teacher Create lesson plans and curriculum based on AZCCR Standards. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Collaborate with resource specialists to meet the needs of all students. Attend and implement professional development training and learning throughout the school year. Highly-qualified in subject matter due to exceptional knowledge. worked with administration to put together student's schedule Create monthly classroom newsletter to keep parents up to date Coach 7/8th grade cheerleading squad and serve as student council advisor. Planned and implemented fundraising efforts for both extracurricular activities and philanthropic organizations. Site Director April 2008 to January 2011 Company Name － City , State Supervise and interact with staff and children grades k-12 Create and implement RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Participate in bi-weekly staff meetings Supervise and plan special events. Plan and implement designed curriculum. Activity Leader April 2007 to April 2008 Company Name － City , State Supervise and interact with staff and children ages K-6 Create and implement incentive program for homework club and program Create and implement STAFF and KIDS RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Keep track of budget Attend and participate in management workshops Prepare for camps Received Fingerprint Clearance Card and DHS Directorship. Program Manager January 2003 to December 2006 Company Name － City , State Supervise, interact and evaluate staff and children ages K-5 Create and implement incentive program for homework club and program Plan and execute special events for kids and their families Help to keep multipurpose room, and supply closet organized Greet parents and keep them informed on daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date and presentable at all times Create and implement duty roster and daily activities Keep site files up to date and organized Ensure that site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track of budget and order supplies Attend and participate in leadership workshops Provide nutrition education as part of AzNN partnership Received DHS Directorship. Education Bachelor of Arts : English Literature Adolescence Community and Education , 2013 University of Arizona － City , State English Literature Adolescence Community and Education Associate of Arts : General Education , 2011 Central Arizona College － City , State General Education Skills academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops

ARTS

SOCIAL MEDIA AGENT Summary College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule. *Detail and Deadline Oriented *Critical Thinking *Superior Writing Skills Highlights Microsoft Office Suite *Avaya Phone System *Very accurate and rapid keyboarder *Sprout Social Media Management Experience 10/2015 to Current Social Media Agent Company Name － City , State Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide. 01/2014 to 01/2015 Customer Appreciation Team Agent Company Name － City , State Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. 01/2013 to 01/2014 Floor Associate Company Name － City , State Executed store initiative related to sales, service, and customer experience. Met and exceed assigned customer experience and reputation and productivity targets. Resolved or escalated any customer service issues. Responsible for display maintenance, shelf maintenance, and store housekeeping. 01/2011 to 01/2012 Front Desk Customer Service Company Name － City , State Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken and written form English and Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written

FITNESS

DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience in human resources, account management, business architecture, project implementation, and director level operations. Ability to display outstanding interpersonal skills, keen analysis, problem solving, and team approach to meet the demands of clients and stakeholders. Highlights Strong Task Management Skills Benefits and Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation and Compliance Innovative Problem Solving Strong Written and Verbal Communication Reporting and Documentation Experience Director, Vendor Services and Compliance October 2015 to Current Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Team Manager October 2008 to December 2010 Company Name - City , State Responsible for a team of Human Resource Specialists/Business Managers. Manage programs to ensure account satisfaction and operational delivery of defined objectives. Develop effective relationships with key stakeholder involved in client programs. Screen and hire senior level professionals as well as coordinate orientations. Actively train, mentor, and consult new employees hired by the company. Conduct regular feedback and planning sessions for employees to meet career path objectives including professional development coaching. Evaluate and adjudicate independent contractor compliance assessments. Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon. Negotiate master service agreements and individual consulting contracts. Human Resource Specialist/Business Manager November 2006 to October 2008 Company Name - City , State Educate and communicate regarding complex human resource, legal, financial, and system transactions. Administration of benefits including retirement, profit sharing, medical, dental, life, and disability insurance. Oversee invoicing, payroll, expense processing and reconciliation for assigned accounts. Work with independent contractors and vendors to perform compliance assessments. Audit and reconcile online reports to guarantee accounts accurately reflect business goals. Provide operational business support and a high level of customer service to an assigned group of professionals working domestically and internationally. Serve as an advocate internally to ensure outstanding issues are managed and resolved promptly. Establish and maintain positive working relationships through developing credibility and report. Relationship Banker August 2004 to October 2006 Company Name - City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to indentify additional financial needs, and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis. Responsible for preparing weekly and monthly reports on employee and branch status in several aspects of banking. Hold meetings weekly with employees on knowledge of current products, sales meetings, and on satisfying client needs. Oversee and participate in daily operational function of branch teller area while responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines. Ensure timely and efficient completions of client transactions by teller staff while acting as a service leader for branch personnel. Proactively encourage the sales/quality referral process of branch teller staff. Consistently met monthly sales goals. Recognized by Regional President for 100% score by mystery shopper. Director, Enterprise Solutions January 2011 to September 2015 Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Education MPA : Human Resource Management , January 2012 George Mason University - City , State Human Resource Management BA : Organizational Communication , May 2006 George Mason University - City , State Organizational Communication AS : General Studies , May 2004 Northern Virginia Community College - City , State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis and assessment, sales, phone, Verbal Communication, workflow, Written

BANKING

AVIATION OPERATION SPECIALIST Summary Pursuing a position as a Client Support Specialist II, along with the opportunity to achieve and maintain the highest level of customer service, data compilation, and team excellence. Highlights Staff training and development New employee orientations Microsoft Office Suite expert Attention to detail Maintains confidentiality People-oriented Organized Exceptional communicator Secret Security Clearance (Clearable) Accomplishments Awarded with good conduct medal for excellent military service Awarded (2) Army Achievement Medals. Experience Aviation Operation Specialist January 2014 to February 2015 Company Name - City , State Compiled, managed, and maintained sensitive flight data for more than 60 aviators ensuring all flight departures and arrivals were successful and all aviator flight information was accurately and consistently logged for daily and weekly flight reports. Safeguarded, analyzed and maintained up-to-date aviator flight hours and personnel individual flight records utilizing Centralized Aviation Flight Records (CAFRS) information operating systems for more than 60 aviators identifying and correcting deficiencies by 20%. Presented excellent communication skills through secured radios identifying all aviators medical status, their aircraft information and location in cases of precautionary landings due to aircraft deficiencies, weather or accidents, in order to inform the appropriate channels with a increased response and personnel and aircraft recovery time. Monitored secured radios in order to assist the aviators with their take off and landing by contacting maintenance crews and fueling crews when needed increasing communication between all parties and rapid service. Managed equipment with a cost of more than 30 thousand dollars with no loss conducting constant inventory checks and following detail specific procedures when issuing and receiving specific equipment. Continuously organized and created systems of labeling and storing of classified documents and equipment. Provided excellent customer service to all aviators who had issues or concerns regarding their flight hours by searching through all previous records ensuring that all their current hours were accurate. Tracked all aviators and aircraft utilizing digital mapping systems. Assisted the control tower and base ops by communicating aviator and flight information. Secret security clearance. Defense Travel System Representative January 2012 to December 2014 Company Name - City , State Managed over 1 million dollars of Federal funds in travel arrangements, claims and travel reimbursements for over 300 employees using Defense Travel Operating Systems (DTS) resulting in a decrease of error with excessive expenses by 10%. Ensured rapid travel pay reimbursement and entitlements. Excelled in communicating data, reports and trackers of all Federal funds utilized for personnel travel, claims and reimbursements. Safe guarded and destroyed all sensitive personnel information such as social security numbers, and bank accounts decreasing identity theft. Provided stellar customer service to more than 300 employees individually and collectively by coordinating all of their travel arrangements for career progression training and special missions within different states and countries providing them with a smooth transition. Maintained all accounts for over 300 employees and created trackers through excel their inbound and outbound dates. Worked side by side with SATO travel agency in order to book flights and car rentals for all employees who were travelling on missions, trainings and/or emergencies. Created reports for all employees who were delinquent in closing out their travel vouchers Trained 5 employees on DTS policies and procedures along with federal fund allocation and entitlements. Secret security clearance. Administrative Assistant July 2011 to December 2011 Company Name - City , State Secret security clearance Created weekly rotational day and night flight schedules on excel assigning aviators specific dates and times for potential flights enforcing fairness while maximizing productivity. Filed all approved flight schedules as per the FAA Created battle rhythm books for missions and training with policies, procedures, directories, maps, schedules, all content needed as reference to complete specific missions. Excellent communication skills by answering phone calls and relaying messages, sending out emails and replying to emails with a fast response time. Prepared weekly reports of actual flight times, aviators and of aircrafts flown. Education Bachelor of Arts : Organizational Leadership University of Brandman - City , State , US Expected graduation date of February 2017 BBA : Business Administration Accounting University of Puerto Rico - City , State , USA Completed 115 credit hours towards Business Administration, Accounting Personal Information I enjoy reading, dancing, watching scary movies, and spending time with my family. Additional Information Honorable Discharge Skills travel agent, flight hours keeper, trainer, excellent communication, fast learner, content, high motivation, excellent customer service, manager of DTS, digital mapping, manager of funds, inventory, excel, personnel tracker, policies enforcer and trainer, honest, high levels of integrity, efficient under high levels of stress, team leader, enjoy challenges, security clearance (clearable), travel arrangements coordinator, fully bilingual Spanish/English.

AVIATION

CO- FOUNDER/THERAPIST AND TEACHING ARTIST Summary Mental Health Counselor specializing in Art and Play Therapies . Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Clinically certified Mental Health Therapist skilled at motivating, communicating and advocating for clients dealing with mental health and emotional disorders. Expert in DBT and psychotherapy. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Skilled Therapist with expertise on the identification and management of youth mental illnesses. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Skills Knowledge of the ins and outs of Child Protective Services (CPS) Practiced in family assessments Family therapy aptitude Therapeutic expertise Specialized training in grief counseling Family therapy background Parenting skills educator Community resources specialist Suicide precautions expertise Suicide risk assessments Suicide risk assessments Superior communication skills Medicaid familiarity Psychiatric population familiarity Outreach programming specialist Solution-focused counseling Extensive DSM-IV knowledge Clinical documentation mastery Exceptional problem solver Member of the National Association of Social Workers (N.A.S.W.) Mood disorders specialist Dual diagnosis expertise Experience August 2014 to October 2015 Company Name City , State Co- Founder/Therapist and Teaching Artist Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders. Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy. Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. Diagnosed mental health, emotional and substance abuse disorders. Executed appropriate risk-assessment and mitigation strategies. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Led patients in individual, family, group and marital therapy sessions. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Created and reviewed master treatment and discharge plans for each client. Referred clients to other programs and community agencies to enhance treatment processes. Organized treatment projects that focused on problem solving skills and creative thinking. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Interacted with clinical staff and external resources such as school or community personnel. Collaborated closely with treatment team to appropriately coordinate client care services. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Documented all patient information including service plans, treatment reports and progress notes. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Effectively managed time and caseloads based on 50  sessions per week. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Charted and recorded information in client files. June 2012 to March 2014 Company Name City , State CPS Specialist III August 2008 to May 2011 Company Name City , State Therapist Effectively managed time and caseloads based on 50  sessions per week. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Organized treatment projects that focused on problem solving skills and creative thinking. Referred clients to other programs and community agencies to enhance treatment processes. Created and reviewed master treatment and discharge plans for each client. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Evaluated patients for psychiatric services and psychotropic medications. Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Administered medication to patients presenting serious risk of danger to themselves and others. Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities. Led patients in individual, family, group and marital therapy sessions. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Executed appropriate risk-assessment and mitigation strategies. Diagnosed mental health, emotional and substance abuse disorders. Education and Training 2020 Northcentral University City , State , USA Ph.D. : Education Specialization in Special Education 2017 Colorado Technical University City , State , USA Master of Science : Homeland Security Specialization in Emergency Management and Public Health  Public Health and Disaster medicine coursework  2012 University of Southern California City , State , USA Master of Arts : Teaching Specialization in Multiple Subject Education Coursework in English as a Second Language, Elementary, and Special Education 2008 University of Pennsylvania City , State , USA Masters of : Social Work Specializations in Developmental Disabilities, Macro, and School Social Practice with  Coursework in Psychology, Social Work, Counseling, Human Services,  Marriage and Family Therapy and Child Development 2006 Rutgers University City , State , USA Bachelor of Arts : Urban Studies Specializations in Voluntary Action, Civic, and Non-Profit Leadership.  Minor in Art History Recipient of James M. Gaffney Award Member of Student Government Association, National Coalitions Building Institute Campus Affiliate and the Rotoract  Club Accomplishments Effectively managed caseloads of more than 100  clients at any given time. Member of the National Association of Social Workers (N.A.S.W. since 2008 Won the Rutgers University faculty Urban Studies Research  Award.  Awards James M. Gaffney Award, 2006 Dissertation Dissertation: ________________________examines the different approaches to _______________________________. M.A.T. Thesis: Saxon Math examines the different approaches as to whether a standards based math curriculum is written to met the needs of all students.  Undergraduate Thesis: Developing the Youth of Northern Ireland examines the ways in which Youth are actively engaged in Civil Society in Northern Ireland and the European Union Publications Technical Reports: Oster, K.W. (2012). Saxon Mathematics and its Effects on Learning. M.A.T. Dissertation. Rossier School of Education, University of Southern California. Oster, K.W. (2006). Developing the Youth of Londonderry.  Undergraduate Dissertation. College of Arts and Sciences, Rutgers University. Skills Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

ARTS

SUSHI CHEF Experience Sushi Chef , 05/2018 to 04/2019 Company Name – City , State Working for SnowFox sushi inside a King Soopers. Chef responsibilities include making rolls in the morning for the rest of the day, prepping all the roll ingredients in the afternoon for the next days morning shift, and putting away the order when it arrives. Evening Cook/Breakfast Cook , 04/2016 to 01/2017 Company Name – City , State Worked at The Winslow as an evening cook three nights a week and two mornings a week working as the morning cook. Cooper R. Snook is the head supervisor of the kitchen who I thoroughly enjoy working with and who taught me a lot of what I know now. Cook , 07/2014 to 12/2015 Company Name – City , State This was the job that I thoroughly enjoyed and learned a lot about myself as an individual and I captured my work ethic. My beginning duties included but were not limited to delivery orders. I excelled with this venture and by my end date I held the title of Assistant Manager. Cook , 05/2014 to 07/2014 Company Name – City , State A beginner job out of high school that I enjoyed and am glad I had the opportunity to work here. It was a face paced job that challenged me in many aspects of the food industry. Health and safety with food were very important factors for the tasks at hand. Learning and applying health department codes were a challenge, but I feel I gained knowledge about different avenues of this business. Receptionist , 08/2012 to 05/2014 Company Name – City , State I was awarded the opportunity to be employed at Poudre High School for my first job. I was an assistant receptionist to the front office. I benefited from this position in many ways. I was learned how to interact with very diverse group of individuals. My duties included assisting parents, students, staff and outside visitors with any information or direction that was needed. I benefited from the position in many ways, however the most important was learning to be a professional under pressure. Work History Sushi Chef , 05/2018 to 04/2019 Company Name – City , State Working for SnowFox sushi inside a King Soopers. Chef responsibilities include making rolls in the morning for the rest of the day, prepping all the roll ingredients in the afternoon for the next days morning shift, and putting away the order when it arrives. Evening Cook/Breakfast Cook , 04/2016 to 01/2017 Company Name – City , State Worked at The Winslow as an evening cook three nights a week and two mornings a week working as the morning cook. Cooper R. Snook is the head supervisor of the kitchen who I thoroughly enjoy working with and who taught me a lot of what I know now. Cook , 07/2014 to 12/2015 Company Name – City , State This was the job that I thoroughly enjoyed and learned a lot about myself as an individual and I captured my work ethic. My beginning duties included but were not limited to delivery orders. I excelled with this venture and by my end date I held the title of Assistant Manager. Cook , 05/2014 to 07/2014 Company Name – City , State A beginner job out of high school that I enjoyed and am glad I had the opportunity to work here. It was a face paced job that challenged me in many aspects of the food industry. Health and safety with food were very important factors for the tasks at hand. Learning and applying health department codes were a challenge, but I feel I gained knowledge about different avenues of this business. Receptionist , 08/2012 to 05/2014 Company Name – City , State I was awarded the opportunity to be employed at Poudre High School for my first job. I was an assistant receptionist to the front office. I benefited from this position in many ways. I was learned how to interact with very diverse group of individuals. My duties included assisting parents, students, staff and outside visitors with any information or direction that was needed. I benefited from the position in many ways, however the most important was learning to be a professional under pressure. Education High school diploma Poudre High School CIS : Computer Information Systems Front Range Community College - City , State Summary My name is Evan Elias, I have recently made the important decision about my career. Computers are going fast and the world of computers is expanding to all the corners of the earth. I want to be part of this ever-evolving staple of humanity. I also want to be able to cook and provide for people who cannot do it themselves and be a contributor to technology in my course of life. I have taken many classes on programming and taught myself about the IT aspect of computers. I am very strong in math and I like to solve problems. I have taken many cooking classes and have worked in every position in a kitchen. Highlights I am very good under pressure from the experiences in the restaurant industry. I am very good with Technology whether it be solving a simple internet bug or it being a big list of coding. Assistant Manager Delivery Direction Front office Next CODING Receptionist Safety Supervisor Skills Assistant Manager, delivery, direction, front office, next, CODING, receptionist, safety, supervisor

CHEF

ACCOUNTANT Summary Flexible accountant who adapts seamlessly to constantly evolving accounting processes and technology. Seasoned staff accountant with ten year background in accounting. Core competencies include detailed oriented, organized, and as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Passionate and motivated, with a drive for excellence. Highlights Microsoft Excel (v-lookups, macros, pivot tables), Microsoft PowerPoint, Microsoft Access, Microsoft Word, Microsoft Outlook, JD Edwards/AS 400, Microsoft Accounting Office, Image Freeway, QuickBooks, SAP, LX, SAGE Experience Accountant , 10/2014 － Current Company Name － City , State Manage Construction in Progress Accounts, depreciation, additions, transfers, & dispositions of tangible and intangible assets. Tracked all capital spending against approved capital requests. Reconcile the fixed assets subsidiary ledger and generate monthly ad hoc reports to effectively complete the monthly roll forward. Record and maintain capital leases. Create and monitor a system of controls, procedures, and forms for the recordation of fixed assets. Assist with full cycle accounting and financial reporting for month end close Prepare multiple balance sheet reconciliations. Perform research and analyses to determine trends, estimates, and significant changes for various P&L accounts. Manage property tax statements and update monthly accruals. Collaborate and maintain strong working relationships with the field as well as corporate finance and other corporate departments. Provide support, research, analysis, and information reporting as needed to the Regional Finance Directors, Plant Controllers, Operations Management, and Corporate Finance. Assist with interim & annual audit. Work on special projects and prepare ad hoc reports and analysis as needed. Senior Staff Accountant , 01/2013 － 10/2014 Company Name － City , State Perform a significant role in month-end close including preparation of production reports, journal entries and account reconciliations. Analyze financial transactions and assist in the preparation of balance sheets, P&L's and other financial reports. Ensure that transactions are coded accurately and financial reporting integrity is maintained. Review & analyze monthly product cost as well as publish and analyze monthly budget vs. actual reports. Manage Construction in Process Accounts, fixed assets, depreciation, additions, transfers, & dispositions of fixed and intangible assets. Conduct annual physical inventory for fixed assets for manufacturing plants, distribution centers & galleries. Compose Quarterly Consolidated Financial Statements for parent company. Generate Intercompany Foreign Currency Financial Statements. Observe and reconcile physical inventory. Calculate year-end raw materials inventory for manufacturing facilities. Compile analysis of corporate financial data to provide management with internal reports. Assist controller with interim & annual audit. Provide consequential analysis and support, ad hoc requests, projects and other duties assigned by the Director or VP of Finance. Review and explain variances to budget/forecast for production on a monthly, quarterly, and annual basis. Staff Accountant , 02/2009 － 12/2012 Company Name － City , State Prepare journal entries for expense allocations, accruals, corrections & adjustments. Manage master data in ERP system for all new inventory items. Prepare wire transfers for processing of inter-company payments. Process monthly sales commissions and commission Transfers. Prepare the budget forecast for annual capital budget for all construction in process accounts. Prepare bank account reconciliations. Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Developed, maintained, and analyzed budgets, preparing periodic reports that compare budgeted costs to actual costs. General Ledger Specialist , 05/2001 － 02/2009 Company Name － City , State Post daily journal entries to general ledger. Reconciled fixed asset accounts and other balance sheet accounts. Reconciled teller daily balance sheets and prepares summary worksheet Prepared weekly FR2900 Regulation D Federal Reserve Requirement Report. Assisted in the month-end close and year-end close Analyze and correct all bank account reconciliations Execute wire transfers Assist with interim & annual audit. Perform other job-related duties and special projects. Education 2008 Keller Graduate School of Management － City , State Master of Business Administration Accounting GPA: GPA: 3.67 Accounting GPA: 3.67 2006 DeVry University － City , State Bachelor of Science Technical Management Accounting GPA: GPA: 3.66 Cum Laude, and Dean's List Technical Management Accounting GPA: 3.66 Cum Laude, and Dean's List Skills account reconciliations, Accounting, accruals, ad, AS 400, balance sheet, balance sheets, budgets, budget, controller, Corporate Finance, ERP, Finance, financial, financial reports, financial reporting, Financial Statements, fixed assets, forms, general ledger, Image, inventory, JD Edwards, ledger, Director, macros, materials, Microsoft Access, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, month end close, Operations Management, pivot tables, Progress, QuickBooks, reporting, Requirement, research, SAGE FAS, sales, SAP, tax, year-end

ACCOUNTANT

PROJECT ACCOUNTANT Summary Quality-focused accounting professional with over 15 years processing invoices, managing vendors and auditing expense reports. A strong desire and ability to maximize profits and control costs with respect to maintaining effective internal controls related to Accounts Payable. Knowledge and experienced in AIA billings, Nevada prelien law, Nevada Contract Law, Union payroll and laws. Highlights SkillsTimberline Accounting software, Foundation Accounting software, Spectrum, JD Edwards, Ebuilder, Microsoft Office applications, General ledger accounting aptitude Strong communication skills Effective time management Accounts receivable professional 10 key by touch Knowledge of Sage Expert in customer relations Complex problem solving Experience Project Accountant Mar 2015 to Current Company Name - City , State Verified details of transactions, including tenant allowance requests and lease verification. Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices including tenant allowance requests and commission payments.Conducted month-end balance sheet reviews and reconciled any variances. Office Administrator Jul 2013 to Dec 2014 Company Name - City , State Responsible for office management including new hires/rehires. Responsible for processing invoices and creating purchase orders for approval. Assisting with union payroll processing. Responsible for running financial reports for management review. Staff Accountant Dec 2011 to Jan 2013 Company Name - City , State Responsible for all Accounts Payable using Foundation software Responsible for all Accounts Receivable including AIA billings, lien waivers, and payment postings. Responsible for Payroll including union reporting. General Ledger journal entries as needed. Office Administrator Sep 2008 to Jun 2010 Company Name - City , State Calculated figures such as discounts, percentage allocations and credits.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems. Project Accountant Nov 2005 to Jul 2008 Company Name - City , State Comprehensive management of the Accounts Payable function for a $40 million General Contractor Responsible for compilation of extensive loan draw packages and respective documentation reviewed and approved by banks, owners/developers, architects, construction control companies and owners representatives. Worked closely with the Controller, Contract Administrator, and Project Managers insuring billing accuracy. Close interaction with sub-contractors ensuring proper documentation submitted with monthly billings. Completed annual certified courses covering aspects of Nevada Revised Statutes pertaining to Nevada lien and contract law. Accomplishments Reduced invoice over payments by 30%. Education Accounting 1997 Santa Barbara Business College Accounting Interests Nevada Notary Public References available upon request. Additional Information Nevada Notary Public References available upon request. Skills 10 key by touch, Accounting software, Accounts Payable, Accounts Receivable, administrative, AIA, AS400, billing, billings, Controller, draw, documentation, Drafting, Estimating, financial report, financial reports, General Ledger, Human Resources, insurance, law, Microsoft Office applications, office, office management, Payroll, payroll processing, Project Management, reporting, Timberline

ACCOUNTANT