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EXECUTIVE CHEF Summary Outgoing [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.Food service professional and culinary arts student seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with [Number] years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient [Job Title] with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of [Cuisine type] cuisine.Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club.High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Highlights MS Office Suite, POS Touch, Windows 7, Outlook and Excel spreadsheets as well as the internet Highly responsible and reliable Point of Sale (POS) system operation Works well under pressure Exceptional interpersonal skills Extensive hospitality background [state name] Food Handlers card [state name] Food Handlers card [state name] Food Handlers card Trained in liquor, wine and food service Food and beverage specialist In-depth food and wine knowledge Mathematical aptitude Food ingredients expert Master of sales techniques Food safety understanding Accomplishments Over 12 years of experience in managing food operations as an Executive Kitchen Manager / Executive Chef in High Volume Restaurants Strong troubleshooting abilities to identify problems and implement appropriate solutions for kitchen or quality related issues Expert in managing new restaurant openings: hire and train employees, enhance employee customer service skills, order food & equipment, oversee Grand Opening activities and align standards with the FOH-BOH operation teams Strong time management, organizational skills and multi-tasking ability. Excellent interpersonal skills; relate well with vendors, staff, management and people from diverse backgrounds Culinary Certified in food preparation and presentation. Created menus featuring various cuisines including Italian, Southern, American and Mexican Cuisines. Outstanding leadership skills proven through earned awards and employee relationships. Sound communicator with the ability to supervise, train and develop staff effectively. Experience Executive Chef 01/2007 to 02/2016 Company Name City , State Catering Expert specializing in special events catering for clients such as the Walt Disney Company, Universal, CBS and ABC Studios, The Huntington Library and Gardens, Nestle USA, Wolfgang Puck and Valencia Country Club. Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant. Woodland Hills Company Name Responsible for managing culinary operations: recipe preparation and presentation, food consumption estimation, food purchase requisitioning. Responsible to ensure food items are prepared according to standards of quality, consistency and time lines. Maintain sanitation procedures and organization of work area adhering to all OSHA regulations. Maintain food storage, receiving, rotating & stocking as par levels dictate. Manage catered boardroom events, create and prepare quality culinary specials for exclusive occasions Manage both food and non-food inventories: implement inventory control system, institute standardized product rotation system Develop daily work and production schedules Direct BOH P&L responsibility - decreased food costs through various initiatives to meet company's budget standards Assist GM in negotiating new contracts with beverage and equipment vendors Consistently provided high quality customer service and satisfaction ensuring a hospitable and first-class dining experience. Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Checked in deliveries and signed off on products received.Prepared the buffet and salad bar for dinner service.Continually kept carpets and floor clear of debris.Maintained neat and attractive bakery food cases.Maintained a professional tone of voice and words at all times, including during peak rush hours.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Executive Kitchen Managers 01/2000 to 01/2007 Company Name City , State BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate with General Manager on all restaurant operations: manage customer service & wait staff, supervise daily opening / closing activities, manage food and labor costs. Responsible for staff scheduling, creation of daily prep lists for BOH, keeping kitchen on par with health code. Monitor food budgets and administered cost controls Implement standardized product rotation system for all food and non-food product inventories Collaborate with area GM to facilitate the opening of new stores including training, marketing and merchandising of restaurant services Direct facility maintenance and emphasize clean, fun and hospitable dining facilities adhering to industrial health and safety standards Develop employee customer service skills, conduct productivity enhancements and performance evaluations Consistently achieved bonuses for meeting and exceeding sales & cost controls quotas. Executive Kitchen Managers 01/1983 to 01/1999 Company Name City , State Responsible for the BOH operations: hired, trained and supervised kitchen staff, managed budgets, negotiate vendors contracts and prepared food according to quality standards Accountable for monthly and annual budgets including action plans to drive sales by consistent high quality food and service standards Manage 38 employees and inspected work performance as well as safety and hygiene, in compliance with government regulations Prepare daily production sheets, ensure stocking of all stations, certify adherence to recipe & portion servings Accurately estimate food consumption and the requisition of supplies resulting in reduced cost Working with GM, assisted in the Grand Opening of eight new restaurants Negotiated contracts with vendors, administered the receiving of goods ensuring accuracy and freshness Developed work schedules, trained incoming staff and mentored employees to assume leadership roles. Education Bachelor Degree : Marketing 1984 GEORGIA INSTITUTE OF TECHNOLOGY City , State , fulton MarketingCoursework in Business Management and OperationsCoursework in Culinary Management and Food and Beverage Operations Management CERTIFIED FOOD HANDLER *Thorough Knowledge of HACCP Regulations ATLANTA CULINARY TECHNICAL SCHOOL City , State Skills ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health and safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling

CHEF

LEAD COOK (COOK III) Summary Charles Hundley has well over nine years of overall cooking and kitchen experience. Four years of lead cook experience. Three years as a certified trainer. He has gained various amounts of knowledge in the culinary industry and has taken his career to many different levels throughout his cooking career, though he only has minimal school training Charles has learned from various top of the line chefs including the top three chefs of The Norwegian Cruise Line's Pride Of America Executive Chef Frank D. Chef David Lilllis, and Chef Alan) These great chefs have taught Charles various skills in the kitchen including learning of the mother sauces, knife skills, and even new kitchen terminology. Charles Has also worked with Iron Chef Michael Symon on a couple different occasions and has learned various techniques with smoking meats, using herbs and spices, as well as manage cooking time and work different items all at once. WIth an Associates degree in Business Management and a strong understanding of business concepts, Charles can combine the knowledge of business management and culinary to become a very outstanding chef, and has done so thus far in his career in the culinary field. Able to deliver quality dishes in a timely matter. Superior culinary art skills and techniques. Willingness to learn while retaining a positive attitude, and ability to understand guests want and needs. Charles has the drive, passion, and heart to be a great chef. Core Qualifications Knowledge of Mother Sauces, Produce orders, Knife Skills, Menu organization, Kitchen Management skills, Employee management, Scheduling management, very fast learner. Learned new skills and knowledge with each company I worked for, and learned how to better serve our guests wants and needs therefore I would base most of my menus off that. Experience Lead Cook (Cook III) 06/2012 to Current Company Name City , State Prep menu for the day service. Help all our cooks in my area with dinner setup. Delegate all our breaks throughout the shift. Assist our Sous Chefs and Executive Chef with running dinner service. Maintain cleanliness throughout each shift. Positive interactions with all guests throughout service Started out as a prep cook and moved to Cook Lead/Cook III within six months. Cook Lead 11/2009 to 05/2012 Company Name City , State Prep our menu for each shift. Make sure we cook all the food for each station to operate in time for service. Manage our assigned station making sure we are stocked with the proper items throughout each shift Work with the Sous Chefs, and Executive Sous chefs, and cooks to run shifts smoothly. Abide by the USPH Standards Galley Steward (305) 436-400 (Ronald Strode. Assistant Cook 09/2008 to 11/2009 Company Name City , State Make sure our assigned kitchen has the proper cook-ware each shift Responsible for the cleanliness of our assigned station as well as kitchen we are working at Provide our cooks and chefs with clean and sanitized equipment throughout each shift Responsible for knowing what chemicals we are working with and all safety procedures that accompany them. Abide by the USPH Standards Promoted after my second contract with the cruise ship. Lead Cook 04/2007 to 09/2008 Company Name City , State Put in product orders for the Restaurant. Set the kitchen schedules. Monitored our cooks while they prepped for the day. Hired new cooks. Conducted monthly restaurant inspections. Worked as the window man on busy nights (Call out order times, and completed plates with garnishes, as well as double checked recipes before servers took them to our guest) Maintained menu items and the recipes. Lead Cook/Kitchen Trainer Kitchen Manager 07/2006 to 09/2008 Company Name City , State Cook and Prepare meals for our guest. Responsible to train all new kitchen cooks and dishwashers. Keep control of the night shifts in the kitchen. Train new kitchen employees at the 4 locations around Cleveland (Strongsville, Westlake, Downtown Cleveland, And Beachwood OH) Discuss and review our cook assistants with our sous chef and Kitchen manager and General Manager I started out as a prep cook in the back learning the menu for about two months then moved up to line cook for six months before I became a Lead Cook. Education Associate of Arts : Business Management 2007 Lakeland Community College City , State , USA Business Management High School Diploma : High school 2005 Charles F Brush High School City , State , USA I also Attended Beechwood High school my junior and senior years of high school as part of the Vocational program where I studied Culinary Arts. Personal Information Lakeland College Kirtland, OH, United States Although it is not a degree for the culinary field, I have been able to apply this degree to my career and it has helped me along in my career obtain various management positions within the culinary field, which I have excelled in in my nine plus years of this profession. My goal is to one day become an executive chef and I feel at this point I will reach it one day soon. Cooking has become a strong passion of mine to where cooking jobs do not feel like jobs anymore, its more like a fun way to live my life day to day able to wake up excited to go learn new cooking skills and make people excited about visiting our restaurant, well which ever one I am working in at the time. High School Diploma: Culinary Arts (Vocational School at Beechwood High School) 2005 Charles F Brush Lyndhurst, OH, United States While attending Brush High School (My high School) I also attended Beechwood High School from my Junior year (11th Grade) to my senior Year (12th Grade) to study culinary arts where we learned the basics of cooking. I was interested in how to become a cook and how to make various dishes so I would e able to cook meals for my family at home. During high school, although I was in the Culinary Arts program, at the time it did not keep my interest, so when I graduated I got into the Business management field, while attending college I began working as a dishwasher at Houlihans and was intrigued again by working in the kitchen, so much that I was able to be promoted to prep cook and from there I started my Culinary Career. Each year they have it here in Cleveland, and if I am Available, I work at our annual Air show as a cook vendor if there is an opportunity for me. I also like to volunteer to cook for the homeless at our Cleveland Food Bank, during the holidays which I have not been able to do recently, but I do love being able to put smiles on everyone during the holidays with exceptional and delightful meals. Skills Kitchen Management Knife SKills Mother Sauce Knowledgeable Ability to Adapt to any situation Leadership skills Employee Development Fast Pace and efficient

CHEF

REGIONAL ENGINEERING MANAGER Engineering Director Innovative, solution-driven engineering director with over 25 years' experience delivering  high-profile ITS/SCADA projects for the Transportation and Water/Waste Water industries.  Expertise includes; technical solution architecting and cost estimating, mission critical ITS/SCADA system design and delivery, disaster recovery planning, technical program management, and cross-team leadership. ​ ​ Execution and results oriented individual with a passion for solving business problems with innovative, cutting edge technology solutions that enable clients to achieve and exceed desired business outcomes.  Accomplishments Technical manager with 90%+ success rate delivering projects on time and under budget.  Proposed innovative solution that would allow client to consolidate mutliple operations centers and provide for seamless migration without service interruption, which resulted in the company being designation as the ‘highly preferred supplier'. Maximized efficiency and ability to scale by industrializing sales and engineering delivery methodology and deliverables.  Originated and spear-headed product innovation ideas, enabling the company to differentiate itself in the ITS/SCADA market. Expertise Architecting best practice technical solutions Technical program management QA/QM Client management Vendor management Testing and commissioning planning and execution Team leadership / c ross-team collaboration Engineering cost estimating Engineering resource management and forecasting  Process improvement ​​ Professional Experience Regional Engineering Manager 01/2014 to Current Company Name City , State Currently directing ITS solution deliveries in Texas, Australia, New Zealand, and Chile. ​ Lead systems solution architect responsible for technical proposal write-ups, presentations, and engineering cost estimates, which have resulted in winning bids on projects ranging from $1M to $25M in the Western NA, SA, and Oceania regions. ​ Improved engineering resource coordination between project managers and the engineering department, resulting in more proactive resource planning and increased visibility. ​ ​ Implemented targeted, JIT training sessions, which drastically improved work efficiency by minimizing the technical learning curve for new staff deployed on Projects.   ​​ ​ Recent Projects: Santiago Chile ITS - Value: $1M Currently directing the in-house development of an advanced traffic incident detection algorithm, which will tie-in with a GIS map based incident response system to give the client early warning indication of traffic incidents and congestion spikes. ​ CityLink OMCS Upgrade - Value: $4.5M Directed an ITS/SCADA system upgrade for a mission critical tunnel/toll-road in Melbourne, Australia. Designed an interactive, smart Motorway GIS map to serve as the primary roadway monitoring and traffic incident response GUI. ​ LBJ/NTE Managed Lanes Project - Value: $25M Technical manager for an ITS system delivery to monitor and control 40 miles of managed lanes for a greenfield civil works Project in the Dallas/Fort Worth area.   The project deployed the first dynamic tolling roadway in the state of Texas.  The state-of-the-art central command and control center interfaces with several field device sub-systems (electronic information and toll rate signage, traffic detectors, cctv cameras, weather and gas monitoring systems), the Drive-On-Dallas website, and TxDOT's LoneStar & DalTrans systems. ​ Engineering Supervisor 01/2011 to 12/2013 Company Name City , State Improved engineering department productivity by re-organizing engineering staff activity reporting methods and project resource planning. ​ Beat out the ‘preferred supplier' in a major civil project bid, by proposing a more efficient, single integrated technology platform that reduced the overall cost and deployment timeline. Effective engineering team leadership and QA/QC oversight resulted in delivery of several high profile, challenging ITS/SCADA projects on time and under budget. ​ Responsible for engineering estimates and technical write-ups for bid proposals, and provided  product demos to prospective clients during sales presentations. ​ Major Projects: Caltrans Devil's Slide Tunnel  - Value: $7M Delivered a greenfield PLC/SCADA/ITS system for the monitoring/control of a mile long tunnel north of Half Moon Bay, CA.  Developed an incident response CONOPS, followed by the design and deployment of a life-safety, emergency incident response management GUI.  This IRM GUI allows tunnel Operators to quickly react to a whole range of emergency scenarios that require evacuation of the tunnel and immediate deployment of emergency first responders. Eastern Distributor Tunnel - Value: $3.5M.    Managed  the upgrade of a life-safety ITS/SCADA system for a major tunnel servicing downtown Sydney.  Commissioning included the hot-cutover of existing tunnel/traffic control systems, which was achieved with minimal downtime. ​ Senior Engineer 07/2003 to 12/2010 Company Name City , State Systems Engineer II 07/1999 to 06/2003 Company Name City , State Control Systems Engineer I / II 07/1992 to 06/1999 Company Name City , State Associate Systems Engineer 06/1991 to 06/1992 Company Name City , State ​ Education Bachelor of Science : Electrical and Computer Engineering 1990 University of California at Santa Barbara City , State ​Various Project Management/Leadership Courses

ENGINEERING

HORIZONTAL CONSTRUCTION ENGINEER Summary Experience in leadership as well as propagating tactical information. Operator of Heavy Construction Equipment, offering extensive experience operating equipment for any mission. Retail professional who excels in fast-paced environments, experience in customer service, merchandising, POS systems and cash handling. Ambitious student with excellent research, time management and problem solving skills. Experience Horizontal Construction Engineer , 02/2016 to 09/2017 Company Name － City , State Planned and coordinated work modifications of standard engineering techniques, procedures and criteria. Immediately communicated any equipment issues to the supervisor. Maintained equipment in good working order by checking fluid levels and greasing and fueling machines. Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers and tractors. Organized all new hire, security and temporary paperwork. Prepared and administered preventative maintenance work orders. Administrative operation tasks (filing paperwork, paperwork runner, ect. Sales Associate/Cashier , 03/2015 to 08/2015 Company Name － City , State Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Completed all cleaning, stocking and organizing tasks in assigned sales areas. Verified that all customers received receipts for purchases. Trained and served as a peer coach for new sales associates. Priced merchandise and took inventory of supplies. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Cleaned up gas/chemical spills with the appropriate store procedures. Sandwich Artist/ Sales Associate , 10/2013 to 09/2014 Company Name － City , State Prepared a variety of foods according to customers' orders or supervisors instructions, following approved procedure. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods, following specific methods that required quick prep time. Maintained high standards of customer service during high-volume, fast-paced operations as well as completing closing procedures. Skills Administrative, cash register, closing, coach, SC, credit, customer relations, customer service, equipment operator, Fast, filing, inventory, Weapons, Nursing, organizing, policies, POS, quick, Restaurant operations, sales, supervisor, team player

CONSTRUCTION

CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP Executive Profile Accomplished, highly respected executive with extensive public and private sector health care and financial management experience. Proven ability to lead and mentor large and diverse teams; build and maintain relationships that transcend corporate, cultural, and geographic boundaries; and improve systems and processes to increase productivity, profitability, and customer satisfaction. Excels in driving positive change and managing in ambiguous and transitional environments. P&L Policy Development Change Management Strategic Planning Process Reengineering Profit Building Negotiations Restructuring Startup & Transitional Environments People & Project Management Skill Highlights Leadership/communication skills Project management Business operations organization Client account management Human resources Budgeting expertise Negotiations expert Employee relations Customer-oriented Core Accomplishments Project Management: Project Management: Operations Management: Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed [operation] . Handled all functions related to [program] . Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Professional Experience Company Name City , State CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP 01/2004 to 01/2012 Federal agency responsible for Medicare, Medicaid, the State Children's Health Insurance Program (SCHIP), and health insurance portability standards Oversee financial and information technology operations for Medicaid and the State Children's Health Insurance Program (SCHIP). Develop and administer budgets and supporting documentation; coordinate financial, survey, and certification issues with the Office of Financial Management, Center for Medicaid and State Operations (CMSO) Groups, and other state and federal agencies. Create policies and procedures; monitor and reconcile state expenditure and monthly accounting reports; issue quarterly Medicaid and SCHIP grant awards. Lead system enhancements, application development, and quality improvement activities; review and certify State Medicaid Management Information Systems (MMIS). Collect data for the Medicaid Drug Rebate Program; survey and certify health care providers and suppliers. Ensure Medicaid PART and GPRA compliance with annual performance budget; represent Medicaid in development of National Electronic Data Interchange Standards. Provide technical guidance for Medicaid Statistical Information and Federal Upper Limits systems; coordinate Medicaid fraud and abuse investigations. Administer annual operating budgets of $100 million and up; participate in administering the $300 billion federal/state Medicaid program. Supervise up to 125 employees. Enabled seniors to receive prescription drug benefits for the first time by implementing services mandated by the 2003 Medicare Prescription Drug Improvement and Modernization Act (MMA). Led multiple initiatives to improve fiscal responsibility, including: MMA Phase-down State Contribution (the basis for $8 billion in annual state Part D payments), in which states return funds to the federal government for citizens with dual eligibility for Medicaid and Medicare. The addition of 100 auditors in 10 regional offices to educate states employees about Medicaid policies and monitor related spending. Automation of the Medicaid drug rebate program as part of the 2005 Deficit Reduction Act (DRA), facilitating rebate calculations for states and more than 400 drug manufacturers. Enhanced operations and positioned agency for additional efficiency with: Adoption of the 2009 American Reinvestment Act (ARRA), which paves the way for the use of electronic health records throughout the nation's health care system. Development of an IT strategy designed to standardize the technical environment and educate Medicaid Directors and state CIOs/CTOs about enterprise architecture. The federal government contributes $3.5 billion annually to state system development.). Company Name City , State VICE PRESIDENT & MANAGING DIRECTOR 01/1996 to 01/2002 Global credit insurer and Allianz subsidiary with 6,000+ employees in more than 50 countries Developed, documented, and implemented credit policies, procedures, and practices. Created a risk rating system and trained managers from Belgium, England, France, Italy, Spain, Mexico, Brazil, Hong Kong, Singapore and Shanghai to use it effectively. Managed P&L for all satellite offices in the U.S., Canada, and Mexico, as well as information budgets for Europe, Hong Kong, Singapore, and Shanghai. Supervised 67-person professional and administrative staff and provided calm and stable leadership through three ownership changes. Turned a $40 million corporate loss into $5 million pretax profit in one year by restructuring and repositioning an international company for dynamic and profitable expansion in the U.S. Reducedrisk by more than $674 million while developing a $2 billion export portfolio. Eliminated $500,000 in annual expense by renegotiating contracts. Salvaged an underperforming operation by: Redirecting corporate focus to reinsurance and adequate capitalization. Separating sales and risk management to eliminate inherent conflicts of interest. Company Name City , State Vice President & Divisional Credit Officer Company Name State Owner Education MBA Fairleigh Dickinson University , City , State BS : Finance & Insurance University Of Rhode Island , City , State Finance & Insurance Skills accounting, administrative, application development, agency, Automation, benefits, budgets, budget, contracts, credit, documentation, Electronic Data Interchange, electronic health records, financial, Financial Management, focus, funds, government, information technology, Insurance, IT strategy, leadership, Office, Management Information Systems, enterprise, policies, profit, quality improvement, risk management, sales

BANKING

DIRECTOR OF FINANCE Summary Financial Statement Reporting & Analysis Budgeting & Forecasting SOX Compliance Accounts Payable/Receivable Sales & Use Tax Returns SEC Reporting Problem Identification & Resolution Internal & External Audit I.T. Support Payroll & H/R Management Process Improvements Data Extraction & Analysis Highlights Omega, Oracle, JDEdwards, MAS90, Essbase, Hyperion, Brio/BI, Quickbooks, FFIS, SAP, Microsoft (Excel, Word, PowerPoint, Access, Visio), FOCUS®, ADP (Pay eXpert, PC Payroll, Workforce Now), Monarch, Choice Builder System and various other proprietary software systems Experience Director of Finance April 2010 to Current Company Name － City , State Promoted from Controller to Director of Finance in January 2015 Responsible for the monthly financial statements, annual budget, tax and reporting compliance, accounts payable, cash applications, collections, payroll, and financial analysis for the Firm. Provide leadership and development to staff of nine to ensure peak efficiencies and full utilization of accounting staff. Manage the external annual review/audit Create and compile a wide variety of special reports as requested by the Managing Partners and Chief Executive Officer. Accountant/Senior Financial Analyst March 2009 to April 2010 Company Name － City , State Member of the Accounting and Payments Team within the Financial Management Division of Marketing & Regulatory Program Business Services for Animal & Plant Health Inspection Service (APHIS). Certifying Officer responsible for reviewing and approving various types of foreign and domestic payments for three different Federal Agencies in accordance with Appropriation Law, Program Directives, and Agency Policy. Provided leadership in the design, implementation, and maintenance of automated systems related to financial, accounting, and budgetary functions; Agency Accounts Payable Subject Matter Expert (SME) for SAP computer conversion. Reviewed payment processes to ensure that the correct and most efficient methods were used. Responsible for administering domestic and international reimbursable cooperative trust fund accounts, monitoring transactions to ensure that the cooperator's budgets were not exceeded, served as the point of contact for a full range of operational matters, and researched and resolved problems. Developed a new process for reconciling cooperative trust accounts that resulted in minimum savings of ten hours per month. Dramatically increased the monthly percentage reconciled from 10% to 95%. Controller January 1998 to March 2009 Company Name － City , State Hands-on manager responsible for financial reporting & analysis, SOX compliance, budgeting, quarterly forecasts, sales & use tax returns, and month-end close. Managed accounts payable, accounts receivable, payroll, and human resources. Shortly after starting in this position, discovered a design flaw in computer program. Took initiative and created an advanced data extraction template to gather data and evaluate materiality. Amended monthly sales & use tax returns for a three year period for MN and WI and recovered over $200,000. Chosen by Corporate Controller for special project - acted as Regional Controller for four years. o Traveled monthly to our Omaha location as management consultant to General Manager & location Controller. o Designed new computer reporting systems to improve efficiency, accuracy and timeliness of sales & use tax reporting. Reduced sales tax liability by more than 15%. o Developed new procedures for purchasing and accounts payable, which strengthened internal controls and provided better visibility of variances. o Improved month-end close processes; shortened close by 1 day. Consistently exceeded reporting expectations by completing month-end close by the third business day; other locations closed on the 5th business day. Team member for computer conversion from MAS90 to JDEdwards. Supervise a staff of four (Billing Manager, H/R Manager, Credit Manager, Payroll Administrator). Recognized as problem solver and trouble-shooter. Sought out as first point of contact for computer & software issues. Controller January 1991 to January 1998 Company Name － City , State Promoted from Assistant Controller to Controller in May 1993 Promoted from Controller to Manager of Information & Reporting Systems in October 1996 Responsible for the consolidated financial statements & annual budgeting process for nine divisions. Prepared and reviewed 10Q and 10K SEC reports. Supervised a staff of seven (Accounts Payable, Human Resources, Payroll, and Accounting). Implemented cost tracking and scheduling system for Land Development Department. Involved in process re-engineering; suggested new processes resulting in cost savings. Team member for two computer conversions. Assisted with the development and testing of proprietary software. Involved in data extraction & migration, testing, and training end users. Developed an Accounting Policy and Procedures Training Manual. Education M.B.A : Management University of St. Thomas － City , State GPA: GPA: 3.9 Management GPA: 3.9 Bachelor of Arts : Accounting Computer Science St. Mary's University of Minnesota － City , State GPA: GPA: 3.9 Accounting Computer Science GPA: 3.9 Certified Public Accountant, State of Minnesota (1988), License number 11547 Affiliations ALA- Association of Legal Administrators ALAMN - Minnesota Chapter of Association of Legal Administrators American Institute of Certified Public Accountants - AICPA Minnesota Society of Certified Public Accountants - MNCPA Skills Accounting, accounts payable, accounts receivable, ADP, Agency, Billing, Brio, budgeting, budgets, budget, BI, Controller, conversion, Certified Public Accountant, Credit, Essbase, Finance, financial, financial analysis, Financial Management, financial reporting, financial statements, General Manager, Human Resources, Hyperion, JDEdwards, leadership, leadership and development, Law, Director, Managing, management consultant, Marketing, MAS90, Access, Excel, PowerPoint, Word, migration, Monarch, Oracle, Payroll, peak, problem solver, process re-engineering, processes, purchasing, Quickbooks, reconciling, reporting, sales, SAP, scheduling, tax, Visio

AGRICULTURE

VP Career Focus To lead the executive management of a financial institution's lending team. To align our lending objectives so we compliment other departmental efforts and achieve the organization's highest goal. By uniting culture, teamwork, training, technology, policy, and support, we will uphold tradition, minimize risk, and provide best-in-class service while offering products which satisfy the ever-changing wants and needs of our retail and business members. Accomplishments CERTIFICATIONS:. Professional Experience 01/2014 to Current Supervisor Consumer Loans; IAA Credit Union. 215MM asset credit union). 01/2011 to 01/2014 VP Small Business Banking, Busey Bank. 3.9B asset bank). 01/2003 to 01/2011 AVP- Business Banking Company Name － City , State Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Implemented new needs-based cross-selling techniques and retention s tr a te gies to significantly grow sales results across our retail team. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm r.="" to="" over=""> Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Built and executed new customer service initiatives which helped us achieve a 350 top in the country for client retention among mortgage officers. v Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. v Built recommendations and provided small businesses with cash flow modeling and treasury solutions. v Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. v Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. v Underwrote and funded many small business loans. v Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. 01/2003 to 01/2011 AVP, JPMorgan Chase Bank, N.A. 2.35T asset bank) Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. Underwrote and funded many small business loans. Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. Built recommendations and provided small businesses with cash flow modeling and treasury solutions. Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. Built and executed new customer service initiatives which helped us achieve a #12 ranking in the country for client retention among mortgage officers. Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm> to over $22MM+/yr. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Implemented new needs-based cross-selling techniques and retention strategies to significantly grow sales results across our retail team. Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Education 2002 BS : Chemistry Business and Accounting Eastern Illinois － City , State Chemistry Business and Accounting Certifications Affluent client certified. Consumer loan compliance certified In-process: CUNA Financial counseling certified (FiCEP) Operational Excellence yellow belt certified CPR certified Interests 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) Skills banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury Additional Information VOLUNTEERING: 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013)

BANKING

TEACHER Summary My applied experience in elementary level teaching combined with my B.A in History/Music as well Alt. Certification (K-5), makes me a worthy contender for a teacher position at your school .Utilizing my skills and expertise, I am eager to become a key member of your team. As specified in the enclosed resume, I offer you the following attributes in order to contribute to your ongoing success: * Well versed in assisting children in build social, cognitive, emotional, and physical skills. * Adept at providing a stimulating conducive classroom environment. * Special talent for utilizing the highest quality teaching resources and classroom materials. It is paramount that in order to become the best teacher, good interaction with the students is essential - aside from imparting good knowledge. The expectation of what the students think and how they would think in a particular state of affairs is equally important in my point of view. In addition, I apply an innovative teaching approach which includes the incorporation of 21st century skill sets that will prepare my students to compete with other students both nationally and internationally. Of all my strengths, I take extreme pride in the patience and dedication required to meet the needs of children from socially and culturally diverse backgrounds. My insight not only comes from my years in the classroom as a teacher, but also from my years a pupil. Having lived abroad for many of my formative years, as well as some after college, I understand the delicate balance that is needed to make learning inclusive to all. CERTIFIED ELEMENTARY SCHOOL TEACHER (Grades 1-5) Level 2 Teaching Certification (Louisiana) Dedicated elementary teacher with a passion for teaching, learning and student success, while offering a proven track record of commended performance teaching in the elementary classroom, with an unwavering commitment to optimizing student and school success. Extensive background in serving the educational needs of culturally, racially, and socio-economically diverse students in Title I schools. Flexible and creative educational professional with seven plus years teaching with a unique ability to explain complicated concepts in an easily understandable manner. Experience Company Name August 2015 to Current Teacher City , State Implemented diverse approaches to ensure understanding of course material and overall academic success. Analyzed student learning and plan and administer a variety of appropriate assessments. Ensured effective and positive parent communication. Participate in on-going planning development and evaluation of curriculum. Use a variety of instructional strategies to provide equity and excellence to students of all ability levels. Work cooperatively with other teachers in developing and sharing curriculum strategies. Company Name August 2010 to May 2015 Teacher City , State 4th grade Math, ELA). Planned, implemented, monitored and assessed a classroom instructional program which was consistent with the Jackson Parish School Board regulations and Louisiana Board of Education. Worked with other teachers and administrators to evaluate and revise elementary school programs. Encouraged students with special academic interests to fully pursue those subjects. Planned, implemented and thoroughly monitored 504 and Special Education accommodations for students with learning exceptionalities. Presented various techniques and strategies for delivery of classroom instructions using manipulative and hands-on approaches in Math, and Science. Company Name August 2007 to July 2010 Teacher City , State Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Monitored students' educational progress with individual charts and files. Nurtured a supportive learning environment that was often used as a model for other classrooms. Company Name May 2008 to September 2008 Teacher Coordinated communications between students and school administration to create an effective and culturally-sensitive learning environment. Developed and taught a curriculum to improve students' conversational abilities. Improved instruction methods by using a variety of assessment tools and strategies. Education and Training Grambling State University 2010 City , State , USA Elementary Education (1-5) Louisiana Tech University 2007 Bachelor of Arts : History Music Education City , State , USA History Music Education Interests AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Personal Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Additional Information As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time. Eagle/DNC AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Skills academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting

TEACHER

PURCHASER / PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager to contribute comprehensive skills toward actively supporting a progressive organization as a key team member. Featured Skills x Expedite / AOG / Logistics x Customer Service x Finance / Accounting x Sales x Purchasing x Inventory Control x Stores / Warehouse x Management x Shipping x Receiving x Bookkeeping Ability to act independently to determine methods and procedures on new assignments. * Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise. * Ability to maintain positive company image and brand. * Ability to perform work accurately and thoroughly. * Efficient organization and time-management skills. * Ability to prioritize tasks and meet deadlines. * A courteous and professional demeanor. * Strong negotiation skills * Ability to work well under pressure * Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software. Additional Comments I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers. Experience January 2011 to Current Company Name City , State Purchaser / Production Coordinator My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule. In this position I was responsible for aircraft paperwork and work cards during the maintenance visits. I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary. When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing. Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task. Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues. Like coordinators I have to interface with leads, project managers, and customer representatives. In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source. Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves. Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed. I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal. If it isn't, resolve any rejected parts by means of returns and credits. Buyers are responsible for expediting all orders and making sure that they are received as needed. We then report this information to the coordinators and project managers as necessary. Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties. In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition. Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs. These savings of course benefits everyone on the company. Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position. February 2009 to December 2010 Company Name City , State Purchasing Clerk / Material Specialist Working with Vision Airlines included a lot of different responsibilities. Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities. Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves. After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available. If needed, get approval to proceed with the order. Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner. I would match invoice with purchase orders and track shipments to assure their arrival. Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required. Once material is ready to be used, issue from the system to assure all records was correct. All of this required constant tracking using Excel, Word, and Adobe. I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received. As well as certifications and any other information requested from maintenance. If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner. As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be. This involved having key information to acquire the material and coordinate with the proper logistics necessary. Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft. February 2005 to January 2009 Company Name City , State Purchasing Agent / Material Expeditor I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline. Being an Expeditor had responsibilities that could change day by day depending on what was required of me. I provided daily reports and expedited any material needed to keep the production process flowing efficiently. This meant coordinating the order and shipment process, as well as the actual delivery of the material. My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment. This requires me to deal directly with the vendors and develop relationships for future business. I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion. Once I have received the material I then facilitate and expedite the flow of materials to and from various departments. I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet. With this job no two days are the same, it is a constant change with challenging obstacles. In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies. This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping. Between the three job functions I was constantly providing and coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test of Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate of Training "Gold Award" Administration Maintenance Technicians Awards Program 5/2001 State of Florida High School Diploma Department of Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known for 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey

AVIATION

CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and ability to work with people, in a stable environment that will lead to a lasting   relationship. Experience January 2014 to Current Company Name － City , State Phoenix Aviation has provided me with an extensive knowledge of aviation amongst multiple product lines; while remaining task oriented and working as a team member. I currently work with the Agriculture, Commercial Aircraft, Commercial Airport, and Airline product lines. Having knowledge of multiple product lines is an asset, because I am able to assist multiple underwriters and underwriter assistants throughout the company. Issue new business and renewal binders, endorsements, and any mid-term changes that may occur, while maintaining monthly reports for the commercial and airline policies. Assist brokers on a daily basis with a concerns or questions concerning policies, certificates, loss runs, invoices, and endorsements for Agriculture, Commercial, and Airline products. Familiar intranet and internet based systems that incorporate a paperless process. I have received numerous awards for going above and beyond for my manager and multiple underwriters. Customer Service Representative February 2013 to January 2014 Company Name － City , State AIG Aerospace has provided me with the knowledge of aviation and ability to assist brokers; while also working as a part of a team and providing the best customer service. Having knowledge of aviation is useful in assessing aviation risk, which includes aircraft specifications, reviewing pilot experience, and etc.; to produce computer-generated quotes and binders. Issue endorsements, binders, and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals. Manage and respond to brokers on a daily basis with any concerns and questions regarding accounting, underwriting, renewals, policy terms and conditions, non-ownership program, and providing training to brokers regarding an external quote system. Familiar with intranet and internet based systems that incorporate a paperless process. Research and corrected any premium discrepancies by offsetting balances in the accounting system. Device Support Center Manager January 2008 to Current Company Name － City , State Flextronics has provided me with the managerial skills needed to supervise, communicate, and manage the overall performance of staff in the store. Analyze the daily reports of data received, giving recommendations, and developing strategy plans on how to improve quality and quantity for the company. Taking inventory of all supplies, mobile devices, and accessories in the store and documenting daily transactions. Mobile devices have become a very important aspect of our culture and therefore it is a necessity that customer's problems be resolved as soon as possible. My experiences have given me the ability and the expertise to train other employees, while staying abreast on AT&T mobile devices and the latest technology. At Flextronics, we have mandatory quotas that must be met monthly to achieve or support center goals, visions and objectives. I have the aptitude to achieve goals independently or in a group setting; while being able to motivate myself and others. I am excellent at multi-tasking and maintaining flexibility. My daily duties consist of assisting customers in person and on the phone. My verbal communication skills allow me to effectively communicate Flextronics position, while listening and asking questions to meet the customer's needs. I am empathy when listening to others; while educating customers about their devices and resolving issues. My written communication skills are another essential part of my daily duties at Flextronics. For every customer that comes to the store their account must be annotated. The annotations must include the customer's name, issue, troubleshooting steps that were performed, results of those steps, and the resolution of the issue. My organizational skills are invaluable within the device support center. Due to there being an abundance of customers and their wireless devices. It is imperative to be organized especially dealing with customers proprietary information. These skills help me to be more efficient in supervising and managing other employees; while remaining attentive to the customer. I have been awarded employee of the month for five months. Along with numerous emails and phone calls with positive feedback from customers. I was also sent to Shreveport, LA because of my expertise to assist employees and customers. Education Baccalaureate of Science : Business Administration/Marketing , 2008 Business Administration/Marketing University of Louisiana at Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills

AVIATION

SUSHI CHEF Executive Profile 14 years experience in high end restaurants with a background in French, Japanese and Peruvian Cuisine. Expertise in all facets of kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing and strategic planning.  Professional Experience May 2005 to November 2011 Company Name City , State Sushi Chef In charge of daily operation in the sushi bar, quality control, monthly inventory, menu developing, scheduling for 10 employees.  November 2011 to January 2015 Company Name City , State Executive Sous Chef In charge of daily operations, menu developing, Monthly inventory, scheduling for 50 people, January 2016 to Current Company Name City , State Corporate Chef In Charge of daily operations of all restaurants, Menu developing, Scheduling for 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory. Education 2006 Le Cordon Bleu City , State , usa Associate of Arts : culinary arts

CHEF

TEACHER Summary M ath Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Central Missouri Math Educators club member Missouri Council of Teachers of Mathematics 2014 Conference Tutoring experience MS Office proficient Organized Timely Accomplishments While working for Beauty Brands I received two awards. I received the Award of Excellence and Shift Manager of the Year. The Award of Excellence is a company wide award and is awarded to one person from each district. Out of seven locations I was chosen for my district. I was presented the award at Beauty Brands annual banquet in Kansas City. I accepted the award from the founder and CEO and was recognized in front of all of home office, location managers, and other award winners. The next year I was awarded with Shift Manager of the Year for my district. Experience I have a little over 100 hours of observation and participation field experience. Sixty hours of my field experience are observations from algebra I at Lees Summit High School summer school and 6th grade math and social studies at Brittany Hill. Fifteen hours were spent at Holden Middle School tutoring 6th through 8th graders in various contents. I spent twelve hours observing special education students in both a general education and special education classrooms. I finished about twenty hours in a 6th grade math class at Grain Valley South Middle School. One of my peers and I taught three different lessons and led several small groups in discussions about various math articles. One lesson we taught was reviewing order of operations. Since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations. We played “I have, who has?” As each student read their equation to the class I would write it on the board so that they could visualize it and write it down. Students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card. The students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun. Work History Company Name January 2014 to Current Teacher City , State Assigned to care for eight 18 month to 24 month olds on campus of UCM. Duties include but are not limited to changing diapers, potty training, feeding them breakfast, lunch, and dinner, putting them down for naps, cleaning and disinfecting, ensuring the safety of the children, observing and recording data about children, and communicating with parents about their child(ren). Company Name October 2012 to January 2014 Sales Lead City , State Had duties such as food prep, baking, frosting, decorating, and washing dishes. Also helped customers in the front house. Greeted, took orders, consulted, and checked out customers. I was in charge of all delivery orders and was the main delivery driver. I was responsible for checking and responding to Facebook posts and emails. Created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play. Company Name August 2011 to October 2012 Assistant Manager City , State Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded. Complete and submit all required operating reports, forms, and projects. Conduct monthly store meeting and set goals for associates. Ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed. Company Name March 2010 to August 2011 Shift Manager City , State Assisted the Location and Assistant Manager with recruiting, interviewing, hiring, and training new employees. Guaranteed that customers received 100% satisfaction and resolved customer concerns. I ensured that employees were performing store operations effectively and that marketing plans, promotional programs, and visual merchandising were properly executed. Assisted Location and Assistant Manager with evaluating employees. Education University of Central Missouri Present Bachelor of Science : Education City , State Metropolitan Community College 2012 Associate of Arts City , State Blue Springs High School 2009 Diploma City , State Skills Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording

TEACHER

FINANCE BUSINESS PARTNER Summary Strategic and analytical finance professional with 6+ years of success in financial planning and analysis. Highly motivated Finance Business Partner  who thrives in dynamic environments. Excellent financial reporting, budget forecasting and and relationship-building skills. Highlights SAP Business Intelligence, Business Planning Consolidation, Capital IQ, Thomson ONE, Bloomberg, Microsoft Office, Host Analytics Accomplishments Led the implementation of new financial planning tool, Integrated Planning, to allow for more efficient and accurate planning  Experience 06/2015 to Current Finance Business Partner Company Name － City , State Led and managed team in providing strategic insights into Americas DTC (ecommerce and retail) and eyewear product business lines, increasing visibility to the business and building models that analyzed potential growth opportunities and their financial impact, such as:. Cannibalization and margin impact of opening up distribution to new wholesale customers,. Analyzing the economics of licensing one of the company's product lines. Online loyalty program contribution models. Off-price liquidation strategy determining a tiered sell-off prioritization, with consideration of brand dilution, that resulted in incremental margin dollars. Worked directly with GM of Americas and VP of Retail to develop 5-year retail long range strategic plan, building out pro formas and capital expenditure requirements for four different store concepts that served as guidelines for real estate selection and store builds; Highlighted operational efficiencies that would allow the channel to build out a sustainable growth model. Led finance function in designing and building integrated planning solution in SAP Business Intelligence, working cross-functionally with IT team, to meet time-sensitive deadline; Added planning capabilities, such as relevant reference data and push-down capability, increasing efficiency of planning process and input of final forecast data into financial planning system; Emphasized region, channel and product profitability, the first time the company was given that level of visibility; As knowledge expert, trained FP&A team on how to effectively use tool and documented entire financial planning process. Helped in the re-design of monthly financial reporting package, providing timely and consistent insight into the business to Board of Directors and Leadership team through improved visibility into sales, margin, SG&A and profitability of business units along with three statement (P/L, balance sheet and cash flow) snapshots; Helped drive monthly close from 10 to 5 days, working collaboratively with accounting team to tighten up AP and accrual processes through adoption of finance calendar. Performed detailed and change-inducing ad-hoc analysis, including proactively undertaking a comprehensive data-driven material ID project, which analyzed entire footwear line by width and depth which resulted in decision whether consolidate and tighten the product line; Integrated data from multiple financial and information systems to improve organizational decision-making, including margin analysis to calculate profitability of new and existing product lines, resulting in increased focus on core product by providing visibility of non-productive product lines. 06/2012 to 06/2015 Financial Analyst Worked collaboratively with budget managers to plan annual budgets, quarterly and rolling forecasts for Americas DTC sales channels and back office functions, building out full projected profit/loss statements with dilution factors; assisted in calculation/projection of consolidated income statement and validated accuracy and reasonableness of forecasts. Established strong working relationships with budget managers, meeting monthly to present profit/loss statements and budget versus actual analysis to review results, identify potential risks, opportunities and potential cost savings measures in order to effectively manage resources across the organization. Contributed to key aspects of leveraged buyout of TOMS to Bain Capital, including due diligence of historical financials and building out detailed centralized sales database. 01/2012 to 06/2012 Analyst Company Name － City , State Performed closed shop analysis for 55 U.S. malls in Westfield portfolio and analyzed leasing revenue and costs for recenetly vacated spots and new tenants moving in. 06/2011 to 10/2011 Analyst Company Name － City , State Performed research and analysis on various industries and markets and compiled data into publication format for delivery to over 40,000 firm clients, including C-level executives, financial professionals and industry analysts. Education University of Southern California － City , State May 2010 Bachelor of Science : Business Administration Finance Marshall School of Business Business Administration Finance Interests Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading Skills accounting, accrual, ad, AP, balance sheet, Bloomberg, budgets, budget, Business Intelligence, Business Planning, C, cash flow, clients, database, decision-making, delivery, designing, due diligence, ecommerce, economics, finance, financials, financial, financial planning, FP&A, financial reporting, focus, information systems, IQ, Leadership, Microsoft Office, office, organizational, processes, profit, publication, real estate, research, Retail, sales, SAP, strategy, strategic Additional Information Activities and Interests: Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading

FINANCE

BUSINESS OWNER Summary Results-driven management professional with extensive experience for large-scale businesses and entrepreneurial endeavors through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple tasks to meet important deadlines. Work Experience Business Owner February 2002 to January 2009 Company Name － City , State Planned, created and executed Women's contemporary clothing store from idea to opening. Managed all functions of store operations. Developed engaging visuals that increased sales while enhancing the consumer experience. Produced novel and unique concepts for merchandise presentation. Established close ties with customers to ensure repeat business. Apparel Production Coordinator March 1994 to April 2001 Company Name － City , State Generated sketches and tech packs for Missy apparel line. Ensured quality control standards in areas of lab dips, print approvals and strike-offs. Knowledge of Lab Dip process and procedures. Facilitated daily communications with international and domestic offices. Business Owner October 1997 to February 2000 Company Name － City , State Planned, created, and executed Women's contemporary clothing store. Developed a private label brand for target customers from initial design through bulk production. Supervised fittings, reviewed samples, and provided fit comments on garment construction. Shopped competition stores regularly to identify opportunities, labels and trends. Built a reputation of credibility and responsiveness with vendors. Sweater Production Coordinator January 1990 to May 1994 Company Name － City , State Responsible for research, design, and development of Missy sweater line. Provided design expertise that reflected trends, while focusing on key details that made them work for a broader audience. Communicated with international factories on a daily basis to provide sample comments through all stages of the development process. Created color and seasonal trend analysis, concept ideas, silhouettes, presentation and mood boards. . Education Bachelor of Arts : Fine Arts: Painting University of Colorado － City , State Associate of Arts : Fashion Merchandising Art Institute of Colorado － City , State

APPAREL

DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply new lessons and approaches to support and enhance the organization to achieve its goals and mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director of Information Technology 11/2012 to 08/2015 Company Name Provided application and network support services for the MSBA. The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects. My group maintains a rackspace hosted asp.net solution tied to SQL Server. I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012. I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions. I also developed an architecture based on object modeling for a middle tier. I was the the login account administrator for the authority which utilized Santander Banking Services. I wore many hats with my team - developer, manager, network administration and help desk. I served as the project manager for all current projects and provided business analysis to work out business workflows for my team. I recommended Tableau as the authority's visualization business intelligence tool. We just started developing the infrastructure around the new business intelligence tool. We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center. Team Leader 05/2005 to 11/2012 Company Name Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program. I had three teams under my leadership. I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications. The second group maintained professional and clinical billing for the cardiology department. The third group developed and maintained research applications for the cardiology's research department. I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well. Chief Information Officer 07/2000 to 02/2005 Company Name Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation. The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities. We upgraded to Zen 5.0 of Novell and remotely managed our desktops. We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance. Our development platform was classic asp with vb.net and the back end was sql server. Director of Applications Development 02/1996 to 06/2000 Company Name Provided application development and support services to the Department of Youth Services. I lead the Year 2000. project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS. I also helped out as a. banyan administrator to our Network Administrator. Education Master of Business Administration (MBA) : Management Information Systems, General Delta Mu Delta Suffolk University - Sawyer School of Management City Management Information Systems, General Delta Mu Delta Bachelor of Arts (BA) : Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000

INFORMATION-TECHNOLOGY

SUBSTITUTE PARA PROFESSIONAL Summary  Professional with management experience and exceptional people skills. Versed in Relationship  Management and Human Resource Management. Desires a challenging role as an Administrator in a busy and productive environment. Highlights Operations management Excel in process development and implementation Reports generation and analysis Training and development Project management Proficiency in Human Resource Management Relationship management File/records maintenance Event planning and scheduling Microsoft Office Accomplishments Named Employee of the Year at PLP Composite Technologies Inc. for performance above and beyond in executing dedication, problem resolution, communication and relationship management during a business crisis. Recognized in monthly Pampered Chef publication as consultant nationally achieving third highest sales for a single show. Experience Substitute Para Professional Current Company Name City , State Assist classroom teachers Pre-School - Grade 8.  Guide students in reading, writing, math, science and computer technology in small groups and one on one.  Present in the classroom to partner with teacher in presenting and reviewing lessons.  Accompany students in transitioning to Unified Arts classrooms. Founder / Creative Director 03/2005 to Current Company Name City , State On site event photography and private photo sessions. Coordinate and shoot photographs for sports leagues. Create custom slideshow productions using various forms of video and print media, still photos, and music. Create custom video presentations using client's existing video footage. Personally consult with client to obtain background and detail on a production's subject to create an accurate and personal portrayal with the productions story. Create an expand a returning group of clientele. Design and implement marketing and advertising campaigns. Photographically document school classes and teams for duration of school year and season, respectively and prepare slideshow production keepsake. Project Manager 05/2010 to 02/2014 Company Name City , State Create project plans for new clients. Coordinate the journey of clients through the compliance process. Primarily responsible for maintaining client relationships. Specifically focused on supporting clients with all their questions and requirements regarding investment adviser compliance, investment adviser registration and investment adviser obligations under SEC regulations. Track and interact with Investment Advisory professional designation organizations.  Sales opportunity tracking , proposal and contract preparation,  prepare and send materials at monthly, quarterly and annual intervals. Track replies and submissions to identify appropriate registrations or trigger for new tasks. Respond to client inquiries and perform follow up. Manage Annual Renewals and Account User Certification programs as required. Create agendas and participate in weekly Project Review. Meetings Communicate with state securities divisions on registration requirements Performed Human Resource functions coordinating insurance programs,  lead redesign project of company website researching and working with designers.  Private Family Care 09/2009 to Current Company Name City , State  Ongoing Periodic Services Sep 2009 - June 2010- Daily one on one infant and child care in private home setting. Manufacturer's Representative 02/2006 to 10/2011 Company Name City , State Create and support a nationwide network of clientele. Represent national flag and flagpole manufacturers Interface with manufacturer's nationwide. Perform Accounts Receivable and Payable functions .Design and implement marketing and advertising campaigns.Visit customers and installation location sites. Kitchen Consultant 07/2003 to 05/2006 Company Name City , State Operated independent business conducting in home kitchen shows demonstrating products, recipes, cooking techniques and quick tips. Attracted customers to become a host and hold a show, created and expanded a network of clientele. Prepared and executed promotional mailings to customers and fundraising groups and executed local advertising campaigns. Performed customer care follow-up with customers a period of time after products are delivered. US Business Development Manager 03/2002 to 12/2004 Company Name City , State Customer Relations Manager / Sales Administrator 07/1995 to 02/2001 Company Name City , State Responsible for developing US based network of dealers, manufacturer's representatives and distributors. Acted as primary contact for Formenta's and PLP's base of national dealer, manufacturer's representative, and distributor network. Received and processed orders, providing first level technical support when required. Coordinated shipping and production arrangements as well as maintained freight company relationships. Monitored inventory and ordered restocking shipments to US based satellite warehouses. Generated and analyzed periodic sales reports, processed and qualified new dealer inquiries, generated standard and customized flagpole quotes. Consulted with manufacturing plant on technical matters, customer feedback and product development. Established and maintained promotional and collateral material budget. Developed and managed the preparation, ordering, and distribution of sales materials. Participated in sales calls and trade shows,  administered trade show arrangements , coordinated and directed trade show follow-up. Participated in the development and implementation of marketing objectives and sales strategies. Established policies and procedures pertaining to customer service and organizing internal operations. Interviewed, trained, and supervised employees. Education Certificate in Human Resources Management Feb 2015 Bryant University City , State General Courses U Mass Dartmouth City , State Marketing and Management and Human Resource Courses Bristol Community College City , State Fisher Junior College Mass Communications Emerson College City , State Skills Relationship Management, Human Resources Management, Adaptable, Advertising, Budgets, Contract and Proposal Preparation, Customer Service, Form Creation, Instruction, Inventory, Marketing, Materials Development, Meeting and Event Planning, Travel Arrangements, Policies, Presentations, Product Development, Process Development, Project Plans, Research Gathering, Trade Shows,  Account Management, Accounts Payable/Receivable, Business Development, Client Relations, Computer Proficient, Creative Problem Solving, Domestic and International Experience, Marketing,  Project Management, Training and Development, Benefits Administration

CHEF

COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 to April 2014 Company Name － City , State Created and launched a comprehensive communications program for Department, which resulted in increased visibility and awareness of the Department's activities. Developed and executed media plans, including social and paid media. Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor. Director of Communications January 2000 to December 2007 Company Name － City , State Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S. Food Export Showcase. Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group. As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease. Development Coordinator/Event Planner September 1997 to May 2000 Company Name － City , State Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency. Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved. Received "Star Performer" award for organizing and supervising sold out annual dinner, and securing Dr. Ruth Westheimer as keynote speaker. Education Degree : Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree : Paralegal/Legal Research and Writing Des Moines Area Community College Paralegal/Legal Research and Writing Certificate in Fund Raising Management University of Indiana/Center of Philanthropy Interests Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills

AGRICULTURE

MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina and team, The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity. Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities. What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do. Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards, Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the "glue" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience. Responsibilities: *Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth *Serve as the point of contact on headcount matters *Maintain relationships with external vendors and agencies *Promote and manage employee referral program *Demonstrate subject matter expertise when it comes to our ATS and LinkedIn *Work with Human Resources to manage immigration needs for new hires and existing staff *Coordinate job board postings *Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc *Assist Recruiting Manager with tracking the department budget and ROI *Plan and organize recruiting events such as college fairs, hackathons and meet-ups *Assist with reference calls, as needed *Manage new hire background check process *Collaborate with Human Resources to ensure seamless candidate on-boarding *Educate new hires and hiring managers about our Zendesk recruiting process *Create ad-hoc reports and presentations, as needed Required: *2+ years experience in a Human Resources, Recruiting or Administrative role *1-2 years experience working with an ATS, Jobvite preferred *Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition *Passion for driving a best-in-class candidate experience *Ability to maintain confidentiality *Demonstrated success at developing relationships with stakeholders across the organization *Exceptional "can-do" and service-oriented attitude *Strong written and verbal communication skills *Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners *High attention to detail and organizational skills *Demonstrated integrity, maturity, professionalism, and sensitivity *Comfortable with ambiguity *Bachelor's degree or related experience To be clear, Jamie is responsible for: Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 to Current Company Name － City , State Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help. Jamie will work with Legal to get new contracts approved.) Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval. Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics. Jamie is also responsible for adding/deleting employees for Jobvite access.) Promote and manage our employee referral program (any questions about whether or not an employee should be getting "credit", questions about the program or timing of payment, etc, should be sent to Jamie. Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration. Jamie is now responsible for pointing out "stale" referrals that haven't been contacted by the recruiters.) Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc. Please see Jamie if you have a new posting/ad that you'd like to place. Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing. She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.) In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes. 03/2009 to 08/2011 MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City , State Data Visualization and Demographics Assistant to CEO and team of twenty. Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns. Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy. Responsible for evaluating target market for clients and providing analysis for effective marketing strategies. Performed research and built models for numerous micro---marketing campaigns nationwide. Converted raw statistical data into useful and actionable information for clients. 07/2008 to 12/2008 Company Name － City , State Responsible for creating media lists for public outreach. Facilitated and organized focus groups for numerous clients. Compiled earned media portfolios for clients and organized product---based hit books. Worked with members of the media on a daily basis. 05/2006 to 05/2008 Company Name － City , State Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America. Communicated case directly with Consulting Therapist and Parents. Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions. Education 2008 Bachelor of Arts and Sciences : Psychology Sociology and French Studies UNIVERSITY OF PORTLAND － City , State , France Psychology Sociology and French Studies Dean's list Personal Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above.

PUBLIC-RELATIONS

OPERATIONS RESEARCH ANALYST Summary Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets.   Highlights Organized Unsurpassed work ethic Results-oriented Detail-oriented Process improvement Management information systems Work flow planning Software/hardware support experience Accomplishments Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department. Recipient of numerous awards for both team and individual performance. Completed government training and certification program for Test and Evaluation Manager Level II. Developed working relationships with many State and local responder agencies. Experience Operations Research Analyst 01/2010 to Current Company Name City , State Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units. Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team. Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory. Information Technology Specialist 03/2003 to 01/2010 Company Name City , State Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews. Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats. Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team. S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website. Information Technology Specialist 08/1999 to 03/2003 Company Name City , State Designed data structures and developed systems for science related database applications. Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials. Education BS : Management Information Systems May 2005 New York University City , State GPA: Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society Dean's List: Fall 2001, Spring 2002 Coursework Included: Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking Skills Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures

INFORMATION-TECHNOLOGY

OPERATION MANAGER www.linkedin.com/in/raymondstrange Special Hiring Auth: Veterans Pref (VEOA) Skills Secret Security Clearance Project management Budget analysis Training / Development Schedule management Critical thinking Team building Written and oral communication skills Process improvement Microsoft Office Suite expert Summary Accomplished Operation Management professional with 20+ years' with a broad scope of experience driving process improvements, financial administrative, and staff productivity in military environments. Cultivate strong relations through contract negotiation, project management, and policy/program development. Oversee all aspects of operations including HR/financial/accounting, and inventory control. Selected Accomplishments Managed all financial activities for program operations for $1.8M in travel funds; reduced regional expenditures by 8% annually. Met management goals by screening over 1000 personnel records for the necessary skill sets and appropriation of talent acquisition and leader development. Authored strategic integration and implementation procedures increasing production time by 20%. Continues to received commendable ratings annually from cooperate and regional inspections. Increased performance scores 60% by developing new employee processes. Managed the daily operations of 18 Aviation maintenance courses and supervised the training for over 650 military and foreign national students. Developed and implemented cross training instructor certification program that increased productions by 25%. Incorporated the first ever advance composite aircraft process that assisted the Army composite program manager in writing new procedures. Work History Operation Manager , 09/2013 to Current Company Name – City , State Role: Operation Management Coordinates all training of 3000+ employees within the regional footprint with 100% mission completion. Ensures compliance with established policies and procedures; led staff training initiatives to maximize productivity. Analyzes key aspects of the business to evaluate the factors driving results and summarized results into presentations. Writes office job descriptions and directives.  Develops and executes marketing programs and general business solutions resulting in increased regional exposure, customer traffic, and tracking system. Role: Financial Management Authorizes for the mission and the authority to obligate funds to support TDY travel. Assumes ownership of accounting, forecasting and strategic supply planning. Forecasted operating costs for scheduled projects by strategizing with other departments. Manages high volumes of financial activity in a fast-paced, risk-based corporate environment. General Manager , 11/2009 to 08/2012 Company Name – City , State Managed the Quality Control, Unit Supply, Aviation Automated Logistical Supply, Production Control, and Administration section. Assisted the planning, organizing, directing, and supervising all Company level training, oversees the accuracy of monthly reports. Oversaw unit training calendar and schedules, forecast training requirements. Manages the Defense Travel management System, Army Training Requirements and Resource System and understanding of Microsoft based programs. Coordinated and executed of all internal activity between Company and Battalion staff sections. Supervised preparation and maintenance of unit movement and unit load plans and supervise the execution of the plans on order. Logistic Manager , 01/2012 to 10/2012 Company Name – City , State Coordinated and managed resident training activities in the field of aviation logistics and maintenance, to include utilization of training resources, facilities utilization, upkeep and modernization, and the recognition and establishment of new facilities requirements as necessary to maintain the quality of the training facilities. Identified and managed un-programmed requirements, training program constraints; training and support schedule synchronization; tracking and resolution of training support failures; de-conflicting class, equipment, and facilities schedules, instructor requirements, and external tasking of personnel and equipment. Coordinated aviation maintenance resident and non-resident training issues such as unique on-site instruction of Active Army and Reserve components through the use of Displaced Equipment, and New Equipment Training Teams. Senior Training Specialist , 11/2009 to 12/2011 Company Name – City , State Served as a Training Instructor and subject matter expert performing instructional and training development work in the Structural Branch, at the Structural and Pneudralic Division (SPD). Managed the course material for assigned blocks of instruction within comprehensive courses, providing training materials and aids as needed, conducts platform instruction, and administers practical exercises and examinations for students. Administer and proctors written and performance examinations. Conducted evaluation and certified training instructors within the Division as a Senior Evaluator. Trained the Initial Entry Level, intermediate, and advance course for the Military Occupation Specialty on all National Guard, Reserve Component, Foreign National, and Active Duty Soldiers. Education Bachelor of Science : Business Administration , Current Trident University International - City , State Professional Development (United States Army) - Structured Self Development [2013]                                                   - Manager Development CRS [2006]   - Systems Approach to Training Basic [2012]                                        - Action Officer Development [2006]  - Supervisor Development [2012]                                                           - Safety Course [2006]                         - Training Developer (Middle Manger) [2012]                                      - Hazardous Materials/Waste Handling [2006] - Injury Prevention Through Leadership [2010]                          - Aircraft Structural Adv LDR [2002]                                        - Composite Risk Management CRS [2010]                                - Basic Noncommissioned Officer [2002]           - Army Basic Instructor [2010]                                                 - Total Army Training System (TATS) [1999]                - Support Cadre Training [2010]                                               - Primary Leadership Development [1999] - Aircraft Component Repairer Supervisor Senior LDR [2007]      - Leadership Development [1999] - Supervisor Development [2006]

AVIATION

FINANCE MANAGER Summary Confident and sales-oriented Finance Manager with over three year experience and track record of sales success. *Exceptional professional selling skills enhanced by leadership and refined by a formal education and specialized sales-related training. *Incomparable customer service and unique interpersonal skills. *Excellent team player and can work independently with little direction, resourceful and high energy personality. *Highly flexible and adaptable to dynamic needs, effective problem solver, facilitator. *Proficient with ADP, Reynolds & Reynolds, UCS and DealerTrack Experience 11/2003 to 05/2004 Finance Manager Company Name － City , State Demonstrated continuous growth and achievements within the automotive industry. Solid business insight with the ability to ascertain needs for customers to increase profits. Tracked and disbursed all loans in a timely manner, communicated full contract disclosures, and accurately controlled paperwork flow. Maintained a strong working relationship with all lenders for four franchises. 02/2002 to 10/2002 Finance Manager Company Name － City , State Developed a strong rapport with customers to ensure satisfaction. Identified needs of customers to proactively sell products to meet their needs and exceed Florida quotas. Excellent rapport building, skillful presentation, and effective closing skills. Extensive professional training in the areas of sales, relationship building and leadership. 03/2001 to 02/2002 Finance Manager Company Name － City , State Efficiently analyzed all personal lines of credit to determine acceptability. Provided and/or coordinated full loan service functions for customers. Ability to work productively with all levels of the organization to add value and consistently contribute to the team. 04/2000 to 03/2001 Senior Credit Representative Company Name － City , State Demonstrated strong project management skills through competent management of 26 sales centers' accounts in the Florida Division. Implemented a process improvement system to assist in reconciliations. Prepared customer billing and developed reports weekly for upper management. Education 1999 Bachelors of Business Administrations : Accounting MERCER UNIVERSITY － City , State Accounting Skills automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales Additional Information Personal and professional references available upon request

FINANCE

LEGAL ASSISTANT Summary Dedicated and focused Administrative Assistant  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Fluent in Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Strong problem solver Accomplishments processes. Served as sole assistant to 4 attorneys in all phases of litigation. Awarded "The Best Performer of the Month" for the month of April 2015. Awarded "Perfect Attendance" for the year of 2016. Experience Legal Assistant Company Name － City , State Schedule meetings, mediations, hearing dates and depositions. Review reports by witnesses and police. Assist attorneys in preparing for trials and court proceedings. Draft deposition and trial subpoenas. Draft/file pleadings and motions. Legal Assistant Company Name － City , State Compose and revise legal documents for attorneys. Upload executed documents to LPS. Coordinate hearings with opposing counsel. Set and confirm hearings with judicial assistants. Prepare/file notices, motions and correspondence. Track and maintain busy attorney schedules. 07/2014 to 11/2016 Paralegal Company Name － City , State Manage all administrative tasks for three senior partners. Compose and revise legal documents for attorneys. Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines. Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and performance. Education DIPLOMA American Senior High School － City , State 2008 2015 ASSOCIATE OF ARTS : LEGAL STUDIES Keiser University － City , State LEGAL STUDIES Skills administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish

AUTOMOBILE

COMMITTEE MEMBER Executive Profile Result driven professional with experience in working with local and state government agencies. Organized and skilled in financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, and Homeland Security. Proficient in government, private sector, ordinances, rules, and laws. Exemplary ability to lead teams in cultivating a productive work atmosphere, resource management, and meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management:   Initiated the Brothers' Keeper Program which resulted in a multi-year private and government grant funding. Human Resources:   Spearheaded new recruitment and training program which increased retention of employees. Staff Development:   Launched well-received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 to Current Committee Member City , State Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program (CDBG). Ensures that decent affordable housing an d city services are provided to most vulnerable communities. Collaborate with local, state, and federal officials to create jobs through the expansion and retention of businesses in Durham. Company Name August 2015 to Current Correctional Officer City , State Supervise inmates in the close custody (death row, lock down, and mental health) housing units, and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates. Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals. Maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution/unit. Company Name October 2009 to April 2013 Sr. Police Officer/Field Training Officer (FTO) City , State Assumed first line supervisor duties for a patrol squad in the presence and/or absence of the lieutenant. Administered and completed performance evaluations; reviewed officers reports and daily activity logs for accuracy, completeness and essential elements. Patrolled assigned areas on foot and/or by motor vehicle to control traffic, prevent and/or deter crime and to arrest violators. Issued warnings and/or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed. Company Name March 2007 to July 2011 Program Coordinator/Case Manager City , State Maintained confidentiality in compliance with HIPPA laws, while organizing case records and providing assistance to clients with appropriate documentation; worked closely with local and state social services agencies. Assessed the functional, social, psychological, environmental, and financial needs of all clients. Structured and managed a cost-effective, comprehensive plan to meet the housing, living, and, social service's needs of the client, and implemented a short- term living plan that would help assist them as they worked towards total independence. Company Name December 2005 to March 2007 Sr. Mental Health Case Manager City , State Provided high-quality mental health and educational services to children and adolescents with special learning, social adjustment, dependency and behavioral health needs. Company Name February 2002 to August 2007 Sr. Police Officer/Anti Crimes Unit City , State Initiated drug interdiction and organized crime investigations. Effected many arrests as a result of my investigations of illegal drug organizations, collection of physical and scientific evidence, interviewing confidential informants, and interrogating suspects which led to confessions. Company Name November 2004 to March 2006 Mental Health Technician City , State Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations (JCAHO). Promoted the maximum cognitive, social, behavior, and emotional development in each patient assigned to me, in the most expedient and efficient manner. Company Name April 1990 to September 1996 Police Officer City , State Member of the Tactical Response Unit, which was responsible for making forcible entries to effect the safe execution of warrants. Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force. Company Name January 1989 to March 1991 Criminal Investigator City , State Initiated several undercover sales and purchases of United States Food Coupons. Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution. Drafted federal Affidavit's of Probable Cause for the U.S. Attorney of the Eastern District of Pennsylvania. As a result of my investigations, all of the defendants were found guilty for violating the U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One : Master of Public Administration & Master of Science in Information Science MPA/MIS City , State Dual Master's Degree in Public Administration & Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues in Public Administration, Administrative Law, Principles in Public Administration, American Government, Intergovernmental Relations, Human Resource Management, and Information Systems in Organizations. Kaplan University 02/2013 B.S. Legal Studies : Legal Studies City , State GPA: Dean's List Honors *The National Society of Collegiate Scholars *Recipient of Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School of Law City , State Coursework: Torts Liability 1 & 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems in Practice United States Dept. of Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA for Officers of the Court Law 10 Legal Guide for the Forensic Expert Advanced and Emerging DNA Techniques and Technologies DNA Amplification for Forensic Analysts Communication Skills Report Writing Courtroom Testimony for Forensic Analysts Crime Scene & DNA Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes Federal Bureau of Investigation (FBI), Training Division's Office of Technology, Research, and Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation - 1994, 1995, 2001, 2002 Valor Commendation - 1993, 1994, 2002 Unit Commendation - 1993, 1995 Professional Affiliations City of Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council on Legal Education Opportunity (C.L.E.O.) National Conference of State Legislatures National Association for the Advancement of Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training and Development Conflict Resolution Negotiations

AGRICULTURE

BUSINESS DEVELOPMENT ASSOCIATE Summary I appreciate your time! I am a high performing and advanced sales professional of 10 years that can benefit your company. I know I would be a great asset to your company and here are a few of my thoughts why: I have 10 years of experience in sales and customer service, both in the auto and the software industry. In both avenues, I thrive to take on the consultant role to do what is best to serve the client and advance the company that I work for in a solution based approach. I know that value of organization, tracking my progress, and making goals to grow by, and identifying with the customer's needs and challenges. In my current role at Thomson Reuters as an inside technical sales representative, I have sold almost $3 million in sales over the last 6 years, and I have helped hundreds of accounting firms improve their technical process through knowledge of complex systems and software that is applied to the accounting & tax industry. I believe in strong customer relationships and exceptional customer service. I have in depth experience working in the understanding of technology, SaaS products, technical presentations, and implementation of advanced business solutions. I have proven to be a high achiever in this fast-paced technical sales role. I have also served in other capacities in my role from product support, team leadership, and achieved to be a Presidents Club Member in the 2013 calendar year as one of the top 10% in sales for Thomson Reuters. Also, I have 10 years' experience as a pastor, teacher, and counselor, which has flowed into my sales role to do business with integrity, knowing how to relate to a plethora of people, and seeking to do what is best for client success. I also have 4 years of sales experience working for Toyota Motor Company and thrived in the knowledge of product and quality customer service under the Kaizen Philosophy of doing business. Personally, I am a father of seven children who believes in life balance. I am an athlete of 30 years, who has run half-marathons, excelled on a college cross country team, and has practiced the discipline of nutrition and exercises most of my adult life. Skills Career Summary - Sales Professional I am a professional that has extensive training and experience in technical sales, counseling, administration, customer service, and leadership development. My career objective is to work as part of a team of people, whose goals and ambition is to move a company forward to success in growth and profit. I fit best in a place where creativity and vision are welcomed and technology and personal growth thrive. I offer skills in the use of Microsoft products, leadership training, event planning, and customer service and support. I have what it takes to create vision, establish and track goals, and become a catalyst of influence through integrity and a positive attitude. Core Strengths Technical Sales Professional Customer Focused Service Proven Sales Success Influencer, Organizer, Team Builder Engaging Public Speaker Accomplishments Top in Core Sales in 2010 for Accounting CS. Top in Core Sales in 2010 for Accounting CS Payroll. 2011 Awards: Top in Core Sales in 2011 for Accounting CS 2012 Awards: Top in Core Sales in 2012 for Accounting CS Payroll. Top in Core Sales for Training Sales 2011 Bronze Sales Award in 2011 for over $300, 000 in Transition Sales of Accounting CS. 100% Quota Achievement 2012 $150K Revenue Increase 2012 Silver Revenue Achievers Club 2012 2013 Awards: 110% Quota Achievement. 150K Revenue Increase. Platinum Revenue Achievers Club Top Units Sold for Scheduled Training 2013 Presidents Club Award. Experience Business Development Associate 01/2009 to Current Company Name City , State Top sales professional in my second year at Dunning Toyota averaging twice my minimum quota for the year. Chosen one of three sales professionals to be observed by CEO of Thomson Reuters Sales, Jim Colantino, on my personal approach and strategy with Transition Sales. Sales leader in a new product launch for the first two years of Accounting CS selling over $695,000 of product, support, and training. Member of the Presidents Club in 2013 for top sales performance of global sales professionals at Thomson Reuters. Through a positive focus and passion for core team continuity, I was chosen by the managing staff of Thomson Reuters Tax and Accounting to be part of the Culture Champion Team to initiate positive team dynamics and cultural change for 110 sales professionals. Over eight years of professional sales experience with a credence of self-learning and continuous growth. Led 200 volunteers in the purchase and renovation of a 25,000 sq. ft. facility to accommodate a congregation of 800 people within a 6-month period. Supervised 5 paid support staff and 15 volunteers to sustain and support a viable non-profit organization which grew in attendance and expanded into a neighboring town. Commissioned a team of 40 volunteer leaders to administrate a three-day "Woodstock-like" music festival attracting 15,000-20,000 people annually and having a positive impact on the youth culture. Relational Style Motivation. Motivated a community of 2,000 volunteers to serve in multiple teams that supported an event that provided camping services, food service, security, registration, entertainment, and seminars for an event that attracted over 20,000 participants. Built a relationship with the Wilmore City council that became strategic in further advancing the growth and outreach of a non-profit music festival, and also provided a new relocation effort to further advance the organization. Achieved top sales position in automotive sales within six months due to the understanding of buyer's motives and selling process. Results Oriented Administration. Organized a leadership team that maximized an established a dynamic children's ministry program giving children their own place of learning and growth within a church congregation. Engineered a creative and quality music festival run by a volunteer staff and attended by over 300 participants from southeast Michigan. Provided quality customer support for tax software during peak tax season. Senior member of a specialized team for the new product launch of advanced accounting software helping accountants' transition successfully from a legacy product by working closely with development, support, and training to assist in the transition of the next generation software. Sales and Leasing Consultant 01/2005 to 01/2009 Company Name City , State 01/2000 to 01/2005 Company Name City , State Education and Training Master of Divinity Master of Arts : Counseling Asbury Theological Seminary City , State Counseling Bachelor of Arts : Psychology Asbury College City , State Psychology Skills Accounting, accounting software, approach, automotive, council, counseling, creativity, customer service, customer support, event planning, focus, leadership, Team Builder, leadership development, leadership training, managing, Microsoft products, next, Organizer, peak, profit, Public Speaker, quality, renovation, Reuters, sales experience, selling, Sales, seminars, strategy, strategic, Tax and Accounting, tax, Technical Sales, vision Additional Information Limited License Professional Counselor - License Number 6401006038

BUSINESS-DEVELOPMENT

COSTUMER SERVICES Summary Costumer representative with background as sandwich artist and security looking to join a growing entrepreneurial organization as part of the Executive team. Skills Operations management Financial records and processing Quick learner Client-focused Computer proficient Active listening skills Telephone inquiries specialist Cash handling accuracy Superior communication skills Top sales performer Customer service expert Strong communication skills Superior organization skills Store maintenance ability Energetic work attitude Adaptive team player Cheerful and energetic Telecommunication skills Experience Costumer Services , 02/2018 to Current Company Name － City , State Answered customer questions and took orders. Assisted customers with finding solutions to their complaints, concerns and inquiries. Recommended, selected and helped locate merchandise based on customer needs and desires. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Confirmed that appropriate changes were made to resolve customers' problems. Sandwich Artist , 01/2017 to 02/2018 Company Name － City , State Executed all daily tasks and assisted other team members when needed. Prepared food items, including sandwiches and other products to meet customer specifications. Assisted customers, including answering questions and preparing orders. Organized food preparation stations and replenished supplies as needed. Delivered superior customer service focused on quality and meeting customer needs in a timely manner. Cleaned and maintained all food preparation stations. Trained Sandwich Artists to apply attention to detail and commitment to quality. Communicated with customer to provide menu offering details and assist with decision-making. Proofed dough products and baked breads, cookies and other bakery products. Handled and bagged groceries carefully and according to customer preference. Stocked, priced, front-faced and rotated merchandise. Monitored the freshness and condition of prepared foods. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Security Guard , 05/2015 to 01/2016 Company Name － City , State Maintained order, responded to emergencies and enforced federal and local laws. Communicated with supervisors regarding any issues that occurred while on duty. Immediately reported fires, accidents and other safety hazards. Enforced all building rules and regulations in government facilities. Protected federal employees and their property by monitoring all access to government-owned and leased properties. Detained individuals when necessary to prevent security breaches. Patrolled the premises regularly to ensure safety of employees and visitors. Patrolled buildings, facilities and perimeter areas to prevent damage to property. Florist helper / Delivery driver , 02/2011 to 03/2011 Company Name － City , State Communicated information to customers about product quality, value and style. Consulted with customers on the latest styles and trends. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Kept the showroom clean and maintained neat, orderly product displays. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Worked as a team member performing cashier duties, product assistance and cleaning. Stocked and rotated inventory regularly. Resolved customer complaints and adjusted orders. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Loaded and unloaded merchandise at stores and vendor locations. Processed payments by accepting cash, checks and credit card payments. Served as the company's only bilingual Spanish/English customer service representative. Seasonal Field Worker , 05/2006 to 08/2006 Company Name － City , State Seasonal migrant worker that would return every summer till 2012 Mowed and edged lawns and flowerbeds using shovel and hula hoe. Operated motorized vehicles and equipment such as tractors, and traiers . Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees. Installed rock gardens, ponds and irrigation systems in accordance with client specifications. Planted seeds, bulbs, ground covers and trees. Arranged shrubs, trees and flowers to create particular landscape effects. Education and Training High School Diploma : 2012 Psja Early College High School － City , State Ranked in Top 15% of class 4.0 GPA Student council Member Future Farmers of America member Jurnalism editor Secretary for FFA Secretary for student council Migrnat student Texas A&M International University － City , State Major in criminal justice Minor in business administration Expected Graduation date December 2020 Texas A&M International University － City , State Major in criminal justice Minor in buisness administration Community Service Volunteer WBCA 2012, 2013, 2014 and 2017 Volunteer Food bank 2013 Volunteer Habitat for humanity 2012, 2013 Volunteer Farmers Market 2014 Volunteer softball games 2015, 2016 Languages Spanish English Skills Cash handling Careful and active listener Multi-tasking Strong public speaker Professional and friendly

AGRICULTURE

TEACHER Career Overview Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Large cash/check deposits expert Telecommunication skills Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Market Research   Interviewed clients via market research surveys to identify product issues and customer needs. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience Teacher 02/2012 to Current Company Name City , State Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience. Office Manager/Teacher 08/1995 to 11/2008 Company Name City , State Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees. Education Associate of Arts : Business Jones International University City , State Professional Affiliations Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006 Skills Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking

TEACHER

SALES AND BUSINESS DEVELOPMENT Executive Summary Sales management professional with over  15 years in business and management roles. Demonstrates a passion for building relationships, cultivating partnerships and growing businesses. Core Qualifications Business Development Project Management B2B Sales Continuous Improvement Expert Staff Development and Training Operations Management Quality Auditor Customer Service Management Process Management Operations management Professional Experience Sales and Business Development February 1753 Company Name － City , State Build Client Brand Image and Drivie Profits Generate B2B revenue streams through drip emails and cold calls Successfully target and approach various businesses and groups to educate on client services, and create a positive image for client brand while driving incremental sales and profit.  Target geo-specific communities and businesses. schedule appointments for staff, introduce special promotions, provide special incentives. Leverage unique Order Management system for proper monitoring and fulfillment Successfully utilize follow-up campaigns to foster relationships Generate campaign analysis and reporting for ROI and client objective goals Sales/Project Manager February 1753 Company Name － City , State Directed strategic initiatives to exceed contracted business objectives Executed end to end customer experience management, estimating, art renderings, code and ordinance verification, order fulfillment, production management, subcontracting and coordinating local installers, billing and sales projections reporting. Surpassed revenue goals growing sales incrementally from 265K in May to over 600K in August. Brand Manager Volvo Genuine Parts/District Parts Manager February 1753 Company Name － City , State Grew sales in C class Dealers 13% in two US regions year over year. Executed the consistency and direction of the Volvo Brand throughout supply chain. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Exceeded departmental sales margin objectives, developed availability improvements, designed PMR origination and tracking kpi's, improved technical support and innovation through Vehicle Modular Teams. Worked nationally with the Parts organization to formulate policies and procedures that are profitable, efficient and customer focused. Served as liaison and support for the field organization with product offerings, stocking levels, technical problems and other part problems. Represented the Volvo Brand and its accomplishments in sanctioned National Truck Shows and Regional Supplier meetings. Trained 56 Dealerships in best practices for the following: online sales, market penetration, business modeling, ROI on Outside Sales  throughout the United States and Canada. VAS Parts Manager Company Name － City , State Positions Held: Report Manager in 1999, promoted to Database Administrator in 2000, promoted to Business Analyst in 2001, promoted to Parts Quality Supervisor in 2002, and promoted to Customer Service Manager in 2004. Successfully managed the activities of  17-20 direct reports in a 24/7 call center environment. Interviewed, hired and trained new quality customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Implemented new E-business program and Cisco VOIP system Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Developed and implemented ISO and COPC policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Effectively communicated with team members to maintain clearly defined expectations. Successful Lead Auditor on a team that brought VPNA to ISO Certification. Developed, Measured, Analyzed and Maintained process control KPI's to manage business processes using COPC, a Six Sigma methodologies based business systems model. Education Supply Chain Management University of North Carolina － City , State Post-Baccalaureate in Supply Chain Management, coursework Bachelor of Science : Sport Management Guilford College － City , State Skills Appointment Setting, Art, B2B, Billing, Business Analyst, Business Development, Business Modeling, Business Operations, Business Process Expert, Business Systems, , Call Center Manager, Coaching, Cost accounting, Customer Relations, Customer Service Expert, Database Administrator,  E-business Director, Estimating, Innovation, Inventory Control, ISO, Team Leader, Logistics, Managing, marketing, market, meetings, 2000, Outside Sales, policies, POS, process control, process improvement, production management, program implementation, project management, Quality, reporting, research, retail, Sales, scheduling, Six Sigma, Supervisor, Supply Chain Management, Teacher, technical support Sales Software: Salesforce.com Desktop Publishing Software: Photoshop, Illustrator

BUSINESS-DEVELOPMENT

INDEPENDENT CONSULTANT Career Overview Energetic Customer Service or PR Representative motivated to maintain customer satisfaction and contribute to company success. I'm enthusiastic to connect with people and offer them the best customer service they've experienced to date, all while capitalizing on my strengths listed below. I will be an asset to ANY company and will assist in helping to grow & expand their business. Successes  Successfully orchestrated annual conference for 600 people  Improved organization and workflow of business office for 70  congregations  Coordinated & emceed annual women's retreats for the past 4 years  Exceptional multi-tasker (accuracy and speed). Saved company tens  of thousands of dollars by doing the work of several people for 13  years at the lumber company  Core Strengths Strong organizational skills Courteous demeanor Energetic work attitude Leadership experience  Great people skills Reliable, responsible team player Strong initiative/problem solving skills  Work Experience Independent Consultant Jul 2013 to Current Company Name － City , State Generate sales from existing clients & focused on new client acquisition Provide excellent customer service to all clients including prompt responsiveness and delivery of product Troubleshoot and coach consultants on my team Create invitations and flyers for advertising purposes Creative Worship Arts Director Dec 2011 to May 2016 Company Name － City , State Responsible for organization of weekly church services, including leading the worship team & band, song selection, creating & designing Keynote slides (songs and announcements) and overall presentation of church facility Successfully led volunteer worship team and band with a variety of personalities and schedules; coordinated monthly schedule including practices and performances Planned, organized and led many all-church and women's events (i.e. retreats, dinners, BBQ's, family movie nights, etc). Designed creative visual displays to assist with sermon themes  Office Manager May 2011 to Current Company Name － City , State Responsible for running district office that assists and oversees 72 churches across LA & Orange County Single handedly coordinate annual convention for over 600 pastors & delegates Prepared annual out of town retreats, including facility selection and arrangement, hotel reservations, meal coordination, speaker bookings, schedule management & creation of printed materials, collection of required information from attendees and excursion planning  Process and document all monies received from churches Accounts Receivable & Accounts Payable Assist District Superintendent with any and all emergency projects that arise, often requiring flexibility, creativity and quick thinking Executive Assistant Jan 1992 to Nov 2009 Company Name － City , State 5 years as company receptionist and expert customer service provider Promoted to Executive Assistant to the Vice President  Responsible for all billing of invoices to customers Accounts Receivable & Accounts Payable 401(k) contact person Filing of all legal Construction Preliminary Notices & Lien Releases Handled all DMV transactions for fleet of 15-20 trucks. Assisted Vice President with various projects Skills Microsoft Word, Excel & PowerPoint Leadership Keynote    Telephone skills 10-Key Multi-tasking Notary (20 years) Proofreading  Proficient in Spanish Strengths Finders results: Includer, Achiever, Responsible, Disciplined & Consistent

ARTS

YOGA INSTRUCTOR Summary Creative, warm professional with exceptional people skills and a strong ability to build relationships. Dedicated supporter of team, driven to accomplish team and individual goals.  Possess the qualities required for building a strong, satisfied employee base. Highlights Enthusiastic Warm Engaging Problem solver Accountable Networking Relationship building Teaching and presentation Negotiation Love for community and what it has to offer Education Master in Teaching 2010 Heritage University － City , State  K-8 Endorsement Bachelor of Arts , Law and Justice 1996 Central Washington University － City , State Major: Law and Justice/paralegal studies Minor: Psychology Experience YOGA INSTRUCTOR Aug 2012 to Current Company Name － City , State Teach movement and principles of yoga Guide students through a variety of postures Promote physical, mental and spiritual wellness Demonstrate relaxation and breathing techniques FIRST GRADE TEACHER Aug 2010 to Current Company Name － City , State Manage a classroom of 20-27 students daily Plan and implement lessons based on common core standards Utilize a variety of instructional strategies to incorporate all student learning styles and differentiate lessons accordingly Maintain and utilize student data in a variety of programs to assess learning, and modify lessons to create meaningful, authentic education Collaborate with team members and staff to create and implement curriculum based on common core standards Communicate student progress to parents/guardians FITNESS AND WELLNESS COORDINATOR Feb 2009 to Dec 2009 Company Name － City , State Developed and facilitated diversified fitness programs campus wide Wrote monthly fitness and nutrition newsletter Instructed a variety of daily fitness classes FITNESS INSTRUCTOR Oct 2007 to Dec 2010 Company Name － City , State Developed and facilitated fun, safe and effective group exercise programs for senior citizens off site to stimulate mind and body  Motivated students to strive for physical wellness while accommodating diverse fitness levels and special needs Work History Police Services Specialist II Jan 1997 to Mar 2004 Company Name － City , State Skills Communication Customer Service Computer Proficient Needs Assessment Organization Research Writing/Editing

FITNESS

TRANSACTION PROCESSING ANALYST Summary Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job. Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with. Accomplishments Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there.  Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard.  Successfully decreased staff turnover by 10 % in 5 months, by increasing moral.  Managed the training for over 200 employees. Initiated new merchandise store inside theater which resulted in increased sales. Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months.  Led the development of more than 4 new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system. Experience Company Name December 2014 to Current Transaction processing Analyst City , State Provided EVMS support to Control Account Managers (CAMs) on F100/OME and Power systems financial reports. Assisted CAMs with planning and development of Work Breakdown Structure (WBS). Completed plan Change Requests to add, de-scope, reprofile future work/budget. Met with CAMs to review data related to their projects, particularly Schedule, Performance, Actual data and resulting variances. Created Work Release Authorizations (WRAs) for baseline changes and new activities. Created Interdivisional Work Authorizations (IDWAs) in SAP. Charge number maintenance. Supporting monthly EV Metrics to central engineering, including review of variance explanations, forecasts, and performance/data updates. Supported the quarterly manpower planning process by updating forecast project hours with CAM input and/or proposal hours in Basis of Estimate (BOE). Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Restructured and analyzed  SAP, Business Warehouse, and Winsight  to improve budget reporting. Company Name July 2010 to February 2014 Theatre Manager City , State Trained, coached and mentored staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives. Created new revenue streams through our in house studio store. Developed and rolled out new policies. Exceeded company objectives for the studio store by increasing revenue. Company Name March 2008 to September 2010 Assistant Manager Trained around 20 of the staff. Developed and rolled out new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs or policies. Company Name July 2007 to July 2013 Multimedia Illustrator Trained in the use of tear gas and explosives. Served as custodian of classified documents. Prepared documents for destruction. Operated and maintained communications equipment. Performed as a fire team member during situational training exercises and all infantry dismounted battle drills. Documented and processed classified materials. Tracked personnel and supplies within the company. Maintained 100% accountability of all assigned equipment worth more than $20,000. Planned and briefed personnel on missions. Constructed and camouflaged infantry positions and equipment to prevent detection. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Generated new ideas with limited direction and varied internal client needs. Presented projects to internal clients. Generated computer graphics and page-layout software, graphic elements and photography. Edited existing PowerPoint slides to enhance the corporate message. Generated detailed specs of final designs. Carefully proofread labels and sales materials prior to printing. Created aesthetically-pleasing advertisements that complemented the products. Researched current and emerging art and graphic design technologies. Education Art Institute of San Antonio Bachelor of Arts : Media Arts and Animation City , State Media Arts and Animation Sandra Day O'Connor High School High School Diploma City , State Skills Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS

BPO

CONSTRUCTION ESTIMATOR Summary Energetic Construction Manager consistently involved in all facets of building construction. Specialty in commercial structures and municipal bridges. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Analytical [Job Title] skilled at predicting construction project duration and managing tight deadlines. Results-oriented Construction Manager specializing in industrial and commercial projects. Demonstrated expertise in permitting and building code, seismic retrofitting and construction planning. Dependable and self motivated professional with 6+ years' progressively responsible experience in the construction estimation field. Track record of identifying labor, material, and time requirements by studying proposals, specifications, construction plans, and associated documents. Possess thorough understanding of fundamental construction principles. Skills In depth knowledge of residential construction materials, methods, and systems Highly skilled in obtaining bids from suppliers, negotiating prices, calculating cost factors and prepares estimates Highly skilled in problem solving, and time and resource management Proficient in MS Office, AutoCAD, and PlanSwift e stimating software Honest, hardworking, confident, and patient individual, a bility to work independently with minimum supervision or in a team based environment Comfortable to spend extra time and efforts to meet the job requirements Experience 12/2012 - Current Company Name － City , State Construction Estimator Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of [Number] onsite general contractors for [Number] months. Reviewed and investigated Proposed Change Order Requests (PCOR). Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management. Efficiently recorded and rejected incorrect deliveries of material to site. Led and managed resolution of all issues during project construction and commissioning phases. .Led the planning, budgeting and direction of all construction projects. Assisted the project manager with bidding new jobs and projects. Managed a project budget of $[Amount]. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Served as the single point of contact for project scheduling and changes. Updated and managed [Number] project databases. Audited [Number] work plans per [Time period] and offered recommendations for improvements. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Assisted in implementation of operations, maintenance and capital programs. Counted and verified orders picked to ensure accuracy. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards. Reviewed project drawings to perform installation activities according to specifications. Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Managed work with little supervision. Drafted detailed drawings of structures, specifying dimensions and materials needed. Developed and monitored internal financial budgets. Reported on status of design process and cost analysis to project manager. Drafted technical write-ups for proposals and projects. Reviewed completed reports, plans, estimates and calculations for accuracy. 12/2009 - 06/2012 Company Name － City , State Construction Manager Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owners consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Acted as the liaison between landscape architects and the general contractors. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Accurately provided status information on project progress to the project management.Led and managed resolution of all issues during project construction and commissioning phases. Assisted the project manager with bidding new jobs and projects. 07/2008 - 12/2009 Company Name － City , State Pre-Production Manager Carefully coordinated plans and specs using marketing programming standards. Acted as the liaison between landscape architects and the general contractors. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Performed construction site pre-inspections and coordinated post-construction audits. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Served as the single point of contact for project scheduling and changes. Addressed customer questions and concerns regarding products, prices and availability. Developed slideshows and other forms of media to present project progress to the executive team. Trained sales teams on educational products at seminars and special events. Answered customers' questions about products prices, availability, uses and credit terms. Determined the cost and pricing of proposals and bids.Estimated and quoted prices, credit and contract terms, warranties and delivery dates. 03/2006 - 11/2008 Company Name － City , State Real Estate Agent Counseled customers on market current status for residential and land markets. Guided home buyers and sellers through the process of short sales. Educated clients on the current real estate market and answered any questions they had. Developed an excellent rapport with custom builders to expand opportunities for growth. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. 05/2003 - 11/2008 Company Name － City , State Executive Assistant Manager Qualified competitive subcontractor bids prior to execution of contracts.. Carefully coordinated plans and specs using marketing programming standards. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Cleaned all construction areas to avoid hazards. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. Discussed design standards and procedures with the directors of design and architecture. Created oral and written presentations for project designs and proposals. Defined project deliverables and monitored status of tasks.Updated and managed project databases. 05/2008 - 06/2008 Company Name － City , State Sales Associate Counseled customers on market current status for residential and land markets. Coordinated appointments with prospective buyers to showcase houses and plots. Wrote contract documents, purchase agreements and closing statements. Assisted in developing marketing material for properties. Actively follow-up with prospects and hot leads. Followed up with prospects throughout the sales process. Gathered, distributed and maintained all the materials for marketing plans. Education 2004 Gettysburg College － City , State , US Bachelor of Arts : Business Management Coursework in Economics Coursework in Computer Science

CONSTRUCTION

EVENT LEAD / PREP COOK / ASSISTANT PASTRY CHEF Summary Talented cook with a diverse culinary background encompassing family style meals, restaurant management, and on site catering. Successful history of motivating kitchen personnel to maintain high performance standards and excellence. Experience Event Lead / Prep Cook / Assistant Pastry Chef Jan 2015 to Dec 2016 Company Name - City , State As an Event Lead I was expected to deliver an eating experience that reflected the integrity and reputation of the company I was employed by. In doing so I was responsible for managing an event team of up to 40 people at times. This included but was not limited to delegating responsibilities, managing break and leave times, loading/delivering, and training new employees. As a Prep Cook I prepared food, desserts, and drinks according to recipes and specifications from the executive chef. I also cooled, stored, and labeled according to industry and health code standards. At I was able to have creative input during menu planning. As the Assistant Pastry Chef I was responsible for completing a daily prep list (ie. cakes, cookies, breads, pastries, and candies etc.) according to chef specifications and recipes while utilizing various baking methods and equipment. I was also in charge of training and assisting two other bakers in their daily prep. Also facilitating meeting regarding performance. After my Exec Pastry Chef left I was then responsible for scheduling, making prep lists, ordering from various vendors, attending weekly BEO meetings, menu planning and wedding cake deliveries. Line Cook May 2014 to Dec 2015 Company Name - City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Line Cook May 2014 to Oct 2014 Company Name - City , State Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Baker Dec 2013 to May 2014 Company Name - City , State Mixed dough, scaled breads and performed all baking duties. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Operated bread slicers, proofers, ovens, and packaging machines capable of producing bread in copious amounts in minimal time. These tasks required one to be able to be on their feet for 8 continuous hours and at temperatures often times exceeding 100 degrees. Properly wrapped, boxed, and weighed bakery department products. Achieved and exceeded performance, budget and team goals. Sous Chef Jan 2010 to Nov 2013 Company Name - City , State Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Maintained updated knowledge of local competition and restaurant industry trends. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Education High School Diploma Thomas Edison Senior High School - City , State San Joaquin Delta Community College - City , State Skills Attention to detail, budget, cooking, baking, customer satisfaction, delivery, special events, hiring, packaging, policies, pricing, producing, proofing, quality, recruiting, safety, scheduling, and supervising.

CHEF

HOSTESS Professional Summary Undergraduate student completing a bachelor's degree in August 2016 that practices efficient project and time management skills, leadership, and experience with various fields of work. Multiple job experiences in curating, social media, marketing, and public relations. Able to adapt in new and unfamiliar territory. Detail-oriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed. Skill Highlights Brand development Multi-media marketing Google analytics, Hootsuite, and social media proficient Microsoft Office Relationship building expert Deadline-driven Exceptional writer Organized and efficient Experience March 2016 to Current Company Name City , State Hostess Take necessary steps to meet customer needs and effectively resolve food or service issues Seat guests Resolve guest complaints promptly and professionally Communicated clearly and positively with co-workers and management Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and windows, checking bathrooms December 2015 to January 2016 Company Name City , State Student Intern Completed 80 hours Worked as an intern observing daily routines Learned and operated with physical therapy equipment Assisted alongside the doctor and PTA's with patients Practiced customer service tactics with patients Learned and operated WebPT operating system Scheduled appointments for patients May 2015 to September 2015 Company Name City , State Brand Ambassador Managed inventory Operated cash register for transactions Computed sales prices, total purchases and processed payments Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices Placed special orders and called other stores to find desired items Replenished floor stock and processed shipments to ensure product availability for customers February 2015 to June 2015 Company Name City , State Virtual Social Media Marketing Intern Curate social media posts Write and edit/re-write articles for the website Update social media platforms for clients based on goals and intent Research music festivals and concerts Manage email interaction with clients Create photo collages and edits for events Recruit clients Find effective marketing and advertising tactics Stay up-to-date with music culture Seasonal internship January 2015 to June 2015 Company Name City , State PR Intern Research clients in order to develop a strategy for public relations activities Update social media on behalf of the clients Write/re-write articles for Bounce PR's website Identified client's needs and applied them through PR strategies Curate posts via Hootsuite Kept up to date with music culture and festivals Worked with management to identify trends and developments that might influence PR decisions and strategies Established long-range objectives and developed innovative strategies to help achieve them January 2014 to October 2014 Company Name City , State Sales Associate and Brand Ambassador Updated social media platforms for Buckle Researched and implemented public relations activities of other stores Worked with management to discover trends and developments that might influence PR decisions and strategies Recruited employees Managed inventory Answered telephone Organized and created new floor plans and designs for the store Clothed and updated mannequins frequently Practiced loss prevention tactics November 2012 to June 2013 Company Name City , State Marketing and Advertising Sales Associate Attended events in order to promote LF and their clothing Communicated with future potential customers Handed out fliers and information regarding sales and events Called regular customers to invite them to private events Managed inventory Updated social media websites to keep customers up to date on happenings within the store Discussed weekly changes to PR strategies based on trends and events in the area October 2011 to May 2012 Company Name City , State Hostess Created and organized seating charts based on the reservations for that evening Kept open communication with the staff and managers as changes occurred Answered telephones Greeted guests and sat them at tables or in waiting areas Supervised and observed the other hostess Education and Training 2016 Florida State University City , State , USA BACHELOR OF SCIENCE : Environmental Studies Skills Communication, social media platforms and usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT

PUBLIC-RELATIONS

CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional with 10 years of experience creating and implementing fitness programs designed to accommodate a client's needs and requirements. Results oriented Fitness Professional with a passion for designing programs that improve fitness, increase stamina, develop a sense of well being as well as healthy lifestyle. Ability to motivate and inspire clients regardless of fitness level or experience while encouraging them to make habits that are life changing. Core Qualifications Extensive experience developing High energy and passion for building wellness programming, including group relationships with members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes and youth fitness. Specialist in Fitness Nutrition. Hands-on experience providing exercise CPR and AED Certified. prescription for post cardiac rehab and YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills in fitness operations . Accomplishments Launched a unique $8M YMCA/Hospital collaboration from the ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading to national recognition. Doubled sales within the first 60 days. Led efforts to increase membership from 1,500 to 2,700. 80 % closing percentage leading our club 3 consecutive months. Collaborated with ASU HEPELS Department to seek $1M in federal funding to fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation from 10 major companies. Experience Certified Fitness Trainer July 2013 to October 2015 Company Name - City , State Lead and manage department operations. Deliver exceptional customer experience by being a friendly, available, customer focused, excited team member. Provide technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness merchandise. Drive sales through community involvement by building relationships with health organizations and hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer & Lead Fitness Consultant November 2014 to September 2015 Company Name - City , State Built clientèle base by providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training to help members achieve their fitness goals. Promoted and sold memberships to potential members. Generated sales leads through walk-ins, TI's and promotions. Conducted appointments with members including assessments, nutritional counseling, instruction on proper form of exercises. Consult with members to define needs and formulate appropriate solutions to achieve desired fitness goals. Determined members' current physical status based on personal health and physical history. Designed individual exercise program consistent with the members' personal fitness and exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 to June 2013 Company Name - City , State Oversaw the day-to-day operations doubling sales within first 60 days through staff training/coaching, superior member service and relations as well as high standards for facility maintenance and cleanliness. Hired, trained and supervised group exercise, personal training and membership sales team. Provided one-on-one personal training session for all new members. Generated interest and promoted sales for the Personal Training Program. Created goal specific exercise plans with both short and long term member goals. Worked to get more customers into the club and constantly expand the number of members. Fitness Consultant January 2011 to September 2011 Company Name - City , State Provided exceptional customer service for 24-hour "judgment free" 6,000 member fitness facility. Responsible for membership sales, tours, phone inquiries, facility cleanliness and management as well communicating policies in a positive manner. Worked independently utilizing strong judgment and decision making skills while providing encouragement and motivation to all members. Creativity and flexibility were put to the test as this position worked single handedly manning the operation at night. Health and Wellness Director May 2007 to March 2010 Company Name - City , State Delivered exceptional member service and programs for 1300 households. Hired, trained and supervised group exercise, personal training, wellness, and membership team members. Developed $800,000 budget as well as creating a marketing plan and promotional materials. Designed and delivered maintenance programs for Cardiac Rehab and Physical Therapy graduates. Provided fitness assessments, health risk appraisal and one-on-one personal training. Developed "Positive Attitude" Weight Loss Program for significantly overweight participants. Implemented and delivered YMCA Healthy Back Program. Established Membership Retention and Recruitment "Best Practices." Partnered with ASU to study physical exertion levels with XRKADE vs.traditional activity among elementary students. Created and promoted Total Health Program offering nutrition and wellness in collaboration with area health care providers. Education Bachelor of Science Degree : Recreation Management Marketing Appalachian State University - City , State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone

FITNESS

COMMISSION SPECIALIST Skills BUSINESS ADMINISTRATOR Project Manager Data Entry Business Manager Performance Analyst Results-focused, goal oriented, Business/Financial analyst with extensive experience in the business, nonprofit and health care sectors. MBA graduate with a focus on project management and administration. Superior analytical and quantitative skills with proficiency in data entry, Access, Excel, Crystal Reports and various statistical software. Research & Analysis Leadership & Supervision Program/Policy Development Data Entry Process Improvement Financial Cost Modeling Report Writing Clinical Forecasting Trending & Troubleshooting Software & Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, and Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics. Advanced Access and Excel, including building databases, creating forms, pivot tables, t-tests, and standard deviations. Experience Commission Specialist Jan 2016 to Current Company Name － City , State Posts over 300,000 dollars in commissions each month. Reviews and processes commission statements from 15 insurance carriers per week. Posts all commissions with a 99 percent accuracy. Processes adjustments to correct commission errors and/or discrepancies. Analyses Excel spreadsheets with thousands of lines of revenue for consistency. Performs monthly reconciliation of cash to the general ledger which is used to calculate the monthly commission payments. Interacts with a variety of brokers and departments in Salesforce. Enters over 10 new service lines of coverage and completes 20 tasks per week in Salesforce. Inputs or adjusts 20 to 200 commission payment splits in proprietary commission system per month for biweekly revenue distribution. Business and Healthcare Instructor Jan 2015 to Jan 2016 Company Name － City , State Increased student enrolment by 20% year over year. Improved graduation rate in MA program by 25% with average GPA of 3.0. Assisted placement of 100 students in employed positions as medical assistance, medical coders and IT technicians. Edited 100 resumes for consistency, accuracy and relevancy. Taught 125 students in a year data entry, Excel, PowerPoint and Word. Improved accuracy of Stars Database by 10%. Client Specialist Jan 2014 to Jan 2016 Company Name － City , State Attained positive treatment goals for 50 residents over a course of two years above the average. Provided data entry and documentation for 110 case files, both in hard copy and with proprietary database. Networked with over 15 different agencies during tenure, coordinating positive outcomes via long-term goal planning. Coordinated medical treatment for over 50 clients, including the update of charts while working with corporate compliance. Coordinator and Grant Writer, Indiana Chapter Jan 2009 to Jan 2012 Company Name － City , State Achieved federal grant eligibility for corporation, the first time for the local chapter. Coordinated 10 teams of 5 in research documentation, data edited research reports. Developed 15 reports in Word on research outcomes for Chief Executive Officer. Developed detailed year end budget report for company facilitating sound financial management for the next year. Complied data in Excel and processed financials for 4 grant proposals. Networked via email and conference with 10 team leaders and various team members on a daily basis. Pharmacy Tech & Assistant Case Manager Jan 2005 to Jan 2008 Company Name － City , State Processed 25 hospital discharges, including proper documentation with PHI and corporate compliance. Verified proper documentation for 30 clients while coordinating with record management. Improved billing efficiency by 15% reducing medical insurance claims denials. Processed 20-25 insurance claims per day, including data entry of claims into hospital EHR. Processed 100 prescriptions per day with an accuracy of 99.8%. Down stocked 500 prescriptions during course of employment. Researched 40 charts for applicable documentation, updating as necessary and reporting effective results to management. Education and Training MBA , Business Administration 2012 IONA COLLEGE － City , State Business Administration Financial Accounting *Operations Management *Quality Management *Quantitative Management MA , Public Policy 2011 SUNY EMPRIE STATE COLLEGE － City , State Public Policy Policy Implementation *Qualitative Methods *Quantitative Methods *Business Compliance Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management Relevant concepts: *business capability analysis *data entry *marketing analysis *Balance Scorecard *SWOT analysis *root cause analysis *Microsoft office *mind mapping *process modeling *stakeholder list *Pareto charts *decision modeling Skills ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio

HEALTHCARE

AUTOMOBILE TRANSPORTER Professional Summary Dedicated, responsible Class A driver with a clean driver's license. Self-motivated and customer-focused.Exceptional leader talented at leadership, communication, and management skills. Excellent team player with over 20 years of experience in the military and trucking industry.Talented Mechanist Tech with more than 8 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. Areas of expertise include mechanics, technology, and management. Key Skills Quality control OSHA regulatory compliance Dependable independent worker Clean D.O.T. Good at following instructions Solid communication skills Strong organizational skills Strong work ethic Team player Timely project completion Work Experience 05/2014 - Current Company Name － City , State Automobile Transporter Conducted daily DOT pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures Transported freight from origin to destination in a safe and timely manner. 09/2009 - 05/2014 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Picked up customer loads in a timely and accurate manner. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts. 02/2006 - 09/2009 Company Name － City , State Independent Contractor Facilitated successful internal and external audits through sound and thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Process accounts payable for 3 employees. Entered financial data into the company accounting database to be verified and reconciled. Tracked financial progress by creating quarterly and yearly balance sheets. Streamlined bookkeeping procedures to increase efficiency and productivity. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Performed periodic budgeting/modeling to project monthly cash requirements. Drove car transporter, applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships. Verified the contents of inventory to match bill of lading forms. Maintain driver log. 10/2004 - 02/2006 Company Name － City , State Driver/Car Hauler Transport automobiles from manufacturing plant to the dealership. Worker directly with training, departments, co-signees, and management to achieve on prompt deliveries new and pre-owned vehicles. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures. Trained New drivers. 08/2003 - 10/2004 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Loaded and unloaded trailers with mechanical freight handling equipment. Delivered personal Vehicles to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. 09/2000 - 05/2003 Company Name － City , State Driver Safely loaded and unloaded deliveries according to size of load and content description. Transported deliveries locally and over the road. Managed discrepancy documentation for incoming shipments. Submitted all delivery documentation in a timely manner. Maintained a daily, legible DOT log book and submitted corresponding documents. Completed basic maintenance such as minor repairs to keep vehicle neat and running properly. Reported all accidents, damage and malfunctions involving company equipment to management. Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Answered customer questions regarding delivery promptly and accurately. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions. 04/1992 - 09/2000 Company Name － City , State Aviation Machinist Mate Supervised the creation and validation of anti-terrorism plans on all ships. Developed and led training programs in preparation for combat. Operated and maintained communications equipment. Documented and processed classified materials. Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements. Guided and coordinated unit's force protection programs to meet fleet requirements. Planned and briefed personnel on missions. Established and commanded field communication operations. Routinely checked measuring equipment to resolve testing problems. Monitored production operations for compliance with specifications and promptly reported defects. Discarded and rejected products, materials and equipment that did not meet specifications. Worked within flight operations to maintain a culture of safety with efficient procedures. Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency. Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures. Coordinated communication between air traffic control and maintenance personnel. Performed and supervised airfield management activities. Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed. Calculated the aircraft weight and balance, performance and fuel requirements. Assisted with the Safety Risk Management (SRM) process. Announced and demonstrated safety and emergency procedures. Specialized Training 2000 Road Master Truck driving School － City , State , United States Truck Driving GPA: GPA: 3.7 Class A CDL License Road Master Truck Driving School City , State Class "A" Commercial Driver License (CDL) Credentials TWIC card

AUTOMOBILE

FINANCE MANAGER Professional Summary To attain a responsible position in an organization of repute where I can utilize my accounting expertise to prepare fair and accurate financial documents for the organization. Core Qualifications Well versed with Windows Operating System, Microsoft Office, Internet Operations, Oracle ERP, SAP & Tally Date : Signature : Experience Finance Manager January 2012 Company Name － City RICOH India Ltd is 73.6% Owned subsidiary company of Japan base RICOH Co. Ltd. They are basically deals with manufacturing and installing office automation equipment like multifunctional printer, copier, fax etc. They have 14 branches and 230 dealers in all over India. with average sales revenue 10 billion. New Delhi/NCR as a Senior Finance Executive( from 20th Sept'12 to 16th Feb'15) Key Responsibility: Budgeting & forecasting as well as critical point analysis. IRR & NPV Calculation for project valuation Using Treasury management tools vide Fund flow, Cash Flow and change in working capital statement. All debtors management (Region wise) .Finalisation Of Accounts (Northern region), customer dealing. Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Balance Sheet and Profit & loss statement analysis for raising the short term bank loan Operating Expenses as well as Capital Expenditure controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Bank Guarantee and letter of credit preparation (For foreign Remittance) and also require supervising the team for Government liaison. Supervise the entire Finance Team (6 +4 Person) of North Region as well as corporate budgetary Team. Kochi as a Branch (from 18th Feb'15) Key Responsibility: Finalisation Of Accounts (Branch), customer dealing. Debt Management and aging analysis for the Branch Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Branch Operating Expenses controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Credit Controlling, taking care of collection as well as controlling the entire branch finance Operation. February 2008 to September 2012 Company Name Kolkata & Hyderabad | Finance Executive Erstwhile Coates of India Limited established in 1937, DIC India Limited is a subsidiary of Japan based Dainippon Ink & Chemicals. DIC India along with its subsidiaries sells and produces printing inks. The products include black ink, print finish ink, offset ink, screen and liquid printing inks. It also produces synthetic resins, polyurethane lamination adhesives, press room chemicals & rubber blankets. A wide array of UV lacquers is marketed under the Viocure brand name. Key Responsibilities: All debtors management (Region wise) .Finalisation Of Accounts (Eastern region), customer dealing. Budgetary control and critical point analysis with control. Fund flow , cash flow & working capital statement analysis. All kinds of MIS reporting related with accounts i.e. Liquidity Analysis, working capital consumption statement, cash flow analysis, bank reconciliation statement, monthly Liability statement, monthly expenditure statement, monthly collection statement etc.; Prepare the monthly as well as weekly financial report. Raising the short term bank loan for immediate funding. Supervise the Govt liaison with various tax department. Bill of Exchange preparation, insurance claim, fallow-up with other region for sales tax related issue and other accounting issue, Bank Guarantee and Export documentation preparation, creditors bills processing; Service Tax, Central Excise, PF, ESI Etc. Kolkata | Finance Officer May 2006 to January 2008 Company Name A leading manufacturer of flameproof equipment in the country. This company having a joint venture with SAIT Mining of France is engaged in manufacturing of Transwitch Unit, NFLP Starter, Halogen Bulbs widely used in Mining Sector. The company has installed vast and exhaustive range of the flameproof mining equipment in the Indian coal mines. These range from Lighting transformers, drill panels, field switches, to boltless gate end boxes. Over 3000 flameproof air circuit breakers are in operation on an all India basis. Functional Role: Finalisation Of Accounts, Debtors and Creditors Management, Cash Flow Statement, Central Sales Tax as well as Vat tax return submission, sales tax assessment, Way Bill, C form, E1 form, Provident Fund, ESI, Central Excise, Bank Guarantee, Letter Of Credit, BRS Etc. Kolkata | Account Assistant April 2004 to April 2006 Company Name A city based garments manufacturing firm. Functional Role: Finalisation of Accounts. Education Bachelor of Commerce : 2004 Calcutta University － City Accomplishments Current Organization : RICOH India Limited Current Designation : Branch Finance Manager Current Location : Kochi Software Use : Advance ERP Total Experience : 9 years Highest Qualification : Bachelor of Commerce [Honors] Notice Period : 30 Days Date of Birth : 2 April 1983 Phone : 09643890956 (NCR). Skills accounting, approach, balance, Balance Sheet, bank reconciliation, Banking, bookkeeping, book keeping, Budgeting, Budget, C, cash flow analysis, Cash Flow, Cash Flow Statement, Excellent communication, Cost Analysis, Credit, documentation, ERP, fax, Finance, Financing, financial, financial and accounting, Financial Management, financial report, forecasting, Foreign Exchange, Functional, Government, Ink, insurance, leadership skills, Lighting, Exchange, Microsoft Office, office, Windows Operating System, MIS, Multitasking, negotiation, office automation, Oracle, organizational skills, copier, Excellent presentation skills, press, pricing, printer, Profit, reporting, Sales, SAP, Scheduling, supervising, switches, Tax, time management, transformers, Treasury, UV, valuation, wise

FINANCE

SALES ASSOCIATE Summary I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position. Highlights Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy * Fluent in Albanian Experience 05/2012 to Current Sales Associate Company Name － City , State Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways. Visually merchandise in-store displays from adjusting fixtures to dressing mannequins. Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings. Continuously meet and exceed monthly sales goals. 01/2016 to 04/2016 Technical Design Intern Company Name － City , State Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment. Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history. Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status' Revised  garment sketches, including construction and detail information. Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications. 04/2010 to 06/2011 Sales Associate Company Name － City , State Sales associate in a fast paced, highly trafficked retail store. Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines). Responsible for managing floor inventory and restocking merchandise. Regularly managed visual merchandising of in-store displays during overnight shifts. Education May 2016 Bachelor of Science : Fashion Merchandising Management Fashion Institute of Technology, State University of New York Fashion Merchandising Management Skills Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research

SALES

VISUAL ARTS TEACHER Summary Art education professional  driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. ​ Highlights Rated Master Teacher NAEA member, TAEA member Multi-media instruction Committed to cultivating student leadership Excellent classroom management   Social media savvy Traditional fine art skills 15 years experience in art education Lesson plan development Detail-oriented Accomplishments January 2017-Led 200 adults and students in art installation in Chiang Mai, Thailand.  Featured in local and international art exhibitions. Judging numerous state and regional art meets  SBISD Volunteer of the Year 2010 (Mentor)  Texas Association of Private and Parochial Schools- State Art Meet Director  NAEA chapter sponsor  Deans List 2 semesters  Rated Master Teacher in public school system Group Exhibitions 2014   IMAGO-Redemption, juried exhibition, Houston, TX 2014   18 Hands Gallery, juror Jay Hill, Houston TX 2014   Monumental Metal Works, Riddle Gallery, Bryan, TX 2015   8th Annual Cameo Emerging Artists Exhibition, Baytown, TX 2015   Kuntsthaus, Artist in Residence Exhibition, Salzwedel, Germany 2015   Under the Radar , curator Sally Sprout, Williams Tower Houston, Tx 2016   Holiday Group Exhibition, Samara Gallery, Houston, Tx 2016   Rising Eyes of Texas, prize juror-Anna Stothart, Rockport Center for the Arts  2016   IMAGO-In His Name, juried exhibition, Houston TX 2016   Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx 2016   TeaPlusArt, juried exhibit by Clayhouston members, Houston, Tx 2016   The Jung Center, Spirit and Matter, juried exhibit, Houston, Tx 2017   Hardy and Nance Studios, Black and White exhibit, Houston, Tx 2017   Donum Gratia, Juried, Houston, Tx Experience Visual Arts Teacher 02/2011 to 05/2014 Company Name City , State Challenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectively with students from diverse backgrounds. Inspired students to translate their academic interests into the real world by taking positive actions in the visual arts. Served as faculty sponsor for NAHS  student club. Introduced students to the concepts of college writing. Advanced Art II and III and Digital Design http://swh.springbranchisd.com/ Visual Arts Teacher 08/2010 to 02/2011 Company Name City , State   Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. http://hhsep.com/.   ​ Visual Arts Teacher 07/2009 to 01/2011 Company Name City , State Founding Member of Christian 501(c) 3. Organized and presented weekly hours of visual art hands-on activities.  Designed and created daily lesson plans for activities. http://www.newspringcenter.org ​ Visual Arts Teacher 02/2008 to 02/2009 Company Name City , State Implemented lesson plans focused on age and level-appropriate historical art lessons. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. http://www.cityartworks.org/  Visual Arts Teacher 02/2000 to 02/2006 Company Name City , State Initiated Award Winning Art Program http://www.faithwest.org/.  Designed lesson plans focused on age and level-appropriate material. Developed, administered and corrected tests and quizzes in a timely manner. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. http://www.faithwest.org/.  Founding member of 501(c) 3 Vice Chairman 2010 and Board Member 02/1995 to 02/2011 Company Name City , State Formulated policy, drafted mission statement, Initiated website Volunteer high school teacher  http://www.cfmhouston.org/  Architectural Model Builder/Project manager 01/1981 to 05/1984 Company Name City , State Oversee construction of large scale architectural models. Education Master of Fine Arts 2016 Houston Baptist University City , State , USA Texas Art Education Conference Yearly ​ Graphic Design Course 2013 Kansas City Art Institute City , State , USA Advanced Placement Certificate 2006 Rice University City , State , USA Studio Art Bachelor of Science : Art Education 1980 University of Wisconsin City , State , USA Skills Word processing programs, Photoshop, Mac and Windows proficient Enthusiastic people person Advanced problem-solving Great organizational skills Excellent classroom management Classroom community involvement Personal Interests Traveling-Trips to 16 different countries Studying the different genres of art Biking Hiking Scuba Reading Bible study and visiting art galleries. Married 36 years with 2 married children

ARTS

SALES Summary To obtain a position where I can utilize my skills and work in an environment that will enhance my knowledge and career. Great organization and communication skills that will aid in excellent customer service and satisfaction. Highlights Bi-lingual  Multi-line system expert Superior communication skills Data entry Claims expert Install coordinator Proficient in ordering materials Payroll Cheerful and energetic Effective team player Superior organization skills Dependable and reliable Goal oriented Self motivated Experience Sales 03/2016 to Current Company Name City , State Managing job after sale to completion of install Handling claims Invoices Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materialsManaged wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Install Sales Coordinator 03/2014 to 03/2016 Company Name City , State Managing job after sale to completion of install Handling claims Invoices Installer payroll Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materials Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Keyholder/Sales Associate/Copy Center Supervisor 03/2008 to 12/2013 Company Name City , State Open/close the store in place of manager. Handle customer "issues" in a professional manner. Match customers with the absolute best solution to meet their needs. Complete customer orders in a timely manner. Manage & help all departments of the store reach an exceed sales budgets & goals. Train all new associates in correct policy and procedure. Prepare deposit for previous day of business. Cashier/ Customer Services 01/2006 to 03/2014 Company Name City , State Responsibilities Customer service. Meet & exceed sales goals. Help customer find solutions for his/her business or home. Re-stock and clean front end at the end of shift. Skills Bi-lingual Excellent communication skills Outstanding people skills Creative, insightful, innovative, assertive Leadership- result oriented and goals achiever Efficient under pressure Proficient phone skills Education Business, Freshman Truckee Meadows Community College City , State Business, Freshman High School Diploma 2007 West High School City , State

SALES

SPECIALIST OF INFANTRY Professional Summary Professional learning, occupational consultant and life-skills counselor seeking a position as a Social Services Provider. Disabled veteran and education specialist conversant with social and personal barriers to employment, civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed, military veterans, the disabled and additional underserved groups. Core Qualifications Proven leadership in military and civilian occupations. Effective communication and interpersonal skills. Trained educator in identifying and servicing diverse learning styles. Advanced with IT Enterprise Networks. Advanced with Windows based operating systems. Advanced with Microsoft Office: Word, Excel, Access and PowerPoint. Experience in designing and supporting Database Information Systems (DBA). Experience in both commercial and academic technical writing. Certifications PRAXIS: Principles of Learning and Teaching (2013) PRAXIS: Social Studies Content Knowledge (2013) Education Master of Arts , Education- M.Ed. 8 2014 Mount St. Joseph University － City , State GPA: Dean's Honor Roll GPA: 3.58 •Dean's Honor Roll with a GPA of 3.58 on a 4.0 scale. •ETS "Recognition of Excellence Award" for Social Studies Content Knowledge (top 15%). •Thesis: “ROTC & Military Education in the New Millennium.” Bachelor of Arts , History and Philosophy 5 2008 University of the Pacific － City , State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors Mortar Board Chapter Historian •Dean's Honor Roll with a GPA of 3.49 on a 4.0 scale. •Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors. •Mortar Board Chapter Historian. Experience Specialist of Infantry Mar 2000 to Sep 2002 Company Name － City , State Maintained and operated weapons and communications systems of the $3,000,000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner. Maintained mechanical functions and marksman qualification for the M16 service rifle. Trained in Infantry tactics according to Army doctrine on Fire and Maneuver. Sustained 24 hour readiness for training and deployment as part of a combined arms team. Provided leadership and training for subordinate soldiers in my charge. Maintained personal physical fitness for military duty. Battalion Soldier of the Month honors. Medic Combat Life Saver Certified. Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War on Terror Service Medal and Army Service Ribbon. Medical retirement with Honorable Discharge (Form DD-214). Logistics Coordinator Jan 1998 to Mar 2000 Company Name － City , State Researched and identified vendors for commercial equipment, parts and supplies for infrastructure/building maintenance by work order. Data entry and procurement of commercial freight. Received, inspected, offloaded, warehoused and data entered commercial freight into inventory. Managed accounts and inventory for contract tools and equipment via database. Operated a vertical forklift. Processed defective product for return and reclamations. Supervisor: Paul Ayres (916) 212-0053. Lead Stock Associate / Receiving Manager Jun 1996 to Jan 1998 Company Name － City , State Managed crew of 8 to 12 Stock Associates in general floor merchandising. Managedstore "Pull Program" for stock management and inventory control. Managed store "Pick-it" program for high value merchandise. Setup and stocked seasonal merchandising displays from schematic plans (e.g., Back to School, Christmas). Received, inspected, offloaded, categorized and scanned commercial freight into inventory. Operated a vertical forklift. Processed defective product for return and reclamations. Employee of the Month honors (twice). Supervisor: Edward Knight (no longer with company). Aviation Mechanist Mate, AD Mar 1988 to Mar 1996 Company Name － City , State Maintained and repaired power plant/engine systems and subsystems of the $24,000,000 MH53E Helicopter. Conducted pre-flight maintenance and safety inspections. Facilitated launch and recovery of aircraft as part of a ground crew. Handled and disposed of hazardous material in accordance with local, State and Federal regulations. Inventoried maintenance shop tools and equipment. Maintained personal physical fitness for military duty. Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal. Skills Advanced vocabulary and reading comprehension skills. College level mathematics skills: Intermediate Algebra and Statistics. Collaborative and successful in team environments. Client/customer focused. Organized and task oriented. Professional, responsible and dependable. Typing (50 words a minute). Professional Affiliations Member, American Legion (Post 194- Mason, OH)

AVIATION

PUBLIC RELATIONS MANAGER Summary PR/Media Relations professional skilled at delivering sharply focused, high-impact for corporate, government, and not-for-profit organizations that generate measurable results. Strategic thinker who understands big-picture business goals, develops program strategies/tactics, and exceeds expectations. Highlights Brand Positioning Messaging Strategy Writing & Editing Media Outreach Project Management Crisis Management Executive Coaching Event Planning/Execution New Product Launches Experience 01/2003 to 01/2014 PUBLIC RELATIONS MANAGER Company Name － City , State Create/implement plans to promote IREM and its credentials, product/service offerings, thought leadership initiatives and events via ongoing publicity news flow and media relations outreach. Secure /promote speaking engagements for IREM leaders at high-profile industry events. Develop publicity/public relations tools and resources for chapter, regional and national leaders; provide training on use. Coordinate annual leadership communications training focused on formal and informal interaction with media and other target audiences. Support leadership outreach program to those positioned to purchase (or influence purchase of) IREM products /services. Contribute to branding strategy as a resource to the Marketing Department. Provide timely, engaging, newsworthy content for IREM social media platforms. Develop/administer budgets for PR and related programs with focus on cost control. Some Key Achievements: Cultivated long-term relationships with local/regional/national press contacts by proactively stimulating and responding to requests for editorial input. Received many unsolicited compliments from media about quality and speed of service. Achieved double-digit, year-over-year increases in media coverage as measured by audience reach, volume of placements, and number of media outlets. Developed/ implemented program to identify and train IREM spokesperson experts to respond to media and other inquiries. Orchestrated /participated in annual Leadership Media Tours to New York for organization's top executives, with one-on-one meetings arranged with prominent media outlets, including the Wall Street Journal. Prepared background information, talking points, story ideas and other materials to help ensure positive meeting outcomes. Prepared compelling submissions positioning IREM leaders to win leading industry awards. Led committee of industry leaders and senior staff that developed and launched a major program to grow more enrollments in IREM education programs, more practitioners pursing/ obtaining IREM certification and membership, and more college/university students interested IREM and a real estate management career. Now institutionalized across 93 US and international IREM chapters, the program has generated, and continues to yield, excellent results. Successfully managed crisis communications for incidents including dismissal of a high-level staff member and murder of an association member. Sharon V. Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects on a daily basis, completing them on time and on budget. Worked across departments and member groups in ways that promoted collaboration. Mentored less-experienced employees on issues related to PR and media relations. 01/1988 to 01/2003 SENIOR VICE PRESIDENT Company Name － City , State A 50-plus-year-old international public relations firm. following successive promotions from Account Executive) Some Key Responsibilities: Serve on leadership team responsible for office growth strategy, employee policies, etc. Help to sell new business, including proposal development and formal presentations. Manage all aspects of accounts assigned to lead, interfacing with executive leaders and PR staff to develop program goals, strategies, tactics, budgets, timelines and measurement parameters. Help manage and mentor junior staff Some Key Achievements: Built strong relationships with diverse client base that included corporations, government bodies and association/not-for-profit organizations, e.g. Whirlpool, Coca-Cola, Coopers & Lybrand [now PwC], Jamaica Tourist Board, Comcast, Madison Gas and Electric Company, National Roofing Contractors Association. Key clients had longevity of between eight and 13 years, e.g. Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas and Electric and Jamaica Tourist Board. Orchestrated high-impact media relations results for all client programs in which media outreach was a component. Conceived and directed numerous major, successful events to promote various client programs, including many held at high-profile venues in New York and Chicago. Education BA SYRACUSE UNIVERSITY － City , State GPA: with Honors with Honors Interests Recognized for excellence in corporate communications by: *Financial World Magazine *National Association of Investment Clubs *International Association of Business Communicators Affiliations National Association of Real Estate Editors, Associate Member (formally recognized for meeting contributions) *Association Forumof Chicagoland COMMUNITY SERVICE: *Animal welfare: Member of the Development Board, Pets Are Worth Saving (PAWS) (2005-Present) Additional Information AWARDS: Recognized for excellence in corporate communications by: Financial World Magazine National Association of Investment Clubs International Association of Business Communicators Skills branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic

PUBLIC-RELATIONS

ENGINEERING ASSISTANT Summary Hard working recent graduate intending a part time or full time job to build experience in a Civil Engineering working environment. Bringing Civil Engineering office and field experience in roadway design and traffic engineering. Highlights Proficient in computer software including MicroStation, GuideSign, AutoCAD, Google Earth Google Documents, MS Excel, MS PowerPoint and MS Word. Experience Company Name City , State Engineering Assistant 05/2013 to 05/2014 Worked on Virginia Department of Transportation (VDOT) and Fairfax County Department of Transportation roadway projects in Virginia and Washington DC area. Worked with VDOT, FCDOT and Prime Consultants Engineers to prepare project documents including Plans, Special provisions and Estimates. Prepared roadway design for I-495 Express Lanes from Route 7 to Jones Branch Connector. Worked on I-66 and State Route 50 to prepare project plans and contract documents. Worked on County roads Route 643 and Route 645 in Fairfax County Roads in Fairfax County using VDOT Standard Specification and Project Special Provisions. Assisted Project Engineers to prepare project roadway design using AutoCAD and MicroStation. Used Highway Capacity Manual to perform traffic analysis and evaluation of intersections and roadways using Highway Capacity Manual. Performed peak and off-peak traffic counts at the intersections and roadway for traffic studies. Designed project traffic signs, striping and marking. Used FHWA Manual on Uniform Traffic Control Devices (MUTCD) and VDOT Supplement to 2009 MUTCD for the design, application, and placement of Traffic Control Devices (including signs, signals, and pavement markings) along major highways in Virginia and Washington DC areas. Used engineering software GuideSign to prepare contract documents. Prepared project estimates for submission used VDOT Standard Specifications and Weighted Average Price to prep Cost and Engineering Estimates. Designed roadways using VDOT Road Design Manual and FHWA roadway design manual. Designed guardrails along I-66 and Rt. 50 using Guardrail Installation Training (GRIT) Manual. Used VDOT 2012 CADD manual to design roadway using MicroStation software. Used MicroStation and AutoCAD to develop plans for Civil Highway and Traffic Engineering Design. Performed field survey to gather utilities, drainage and roadway information. Performed marketing research for contracts and bids for the firm. Attended project meetings with the Client's and Consulting Engineers. Prepared meeting minutes for project record and filing. Attended project status meetings, collaborated with the team members to meet project schedule and project completion within project budget. Company Name City , State Medical Receptionist 07/2014 to Current Creates detailed expense reports and requests for capital expenditures. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and schedule them for Doctor's visit. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Company Name City , State Teller 05/2011 to 08/2012 Achieved working knowledge of accounting software packages including MS Excel, MS PowerPoint, MS Word Skilled in verbal and written communication plus strong quantitative and qualitative skills Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence resulting in being elected as a leader in school roles Successfully opened and closed bank branch at appropriate times Successfully kept drawer balanced at all times working full time five days a week Dealt with customer care on a daily basis Responsible for handling cash drawers in balance at all times Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences. Company Name City , State Engineer Technician IV 12/2015 to Current Collaborated with contractors and clients as the on-site engineer for several large public projects.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Advised the project manager regarding construction material costs and quantity calculations. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.Created detailed CAD drawings for the engineering departments.Quickly learned SAP software and used it to receive, stock and expedite parts.Supplied production data to field operators, technicians, engineers and supervisors. Education Bachelor of Science : Civil Engineer Civil 2014 George Mason University , City , State GPA: GPA: 3.82 Civil Engineer GPA: 3.82 Graduated and walked in Spring 2014, one summer class to receive degree in December 2014 Civil engineering Courses: - Traffic Engineering - Transportation Engineering - Highway Design and Construction - Structural Steel Design - Structural Analysis - Mechanics of Materials - Civil Engineering Planning and Management - Land Development Interests Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Additional Information LICENSE: Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Skills accounting software, AutoCAD, balance, budget, capital expenditures, handling cash, Civil Engineering, interpersonal communications, Consulting, contracts, prepare contract, Client, customer care, DC, Design and Construction, Engineering Design, expense reports, filing, marketing research, Materials, meetings, MS Excel, office, MS PowerPoint, MS PowerPoint, MS Word, MicroStation, peak, Prime, project plans, Express, recording, Specification, Transportation, utilities, written communication

ENGINEERING

PRODUCT DESIGNER Professional Summary 4-5 years engineering experience and 1-2 years working experience. Able to work independently and under pressure, detail oriented, excellent problem solver, Innovator. Efficient Mechanical Engineer leveraging a strong technical background in bringing products from the laboratory to mass-manufacturing. Mechanical Engineer with [Number] + years of training in varied industries, including manufacturing and high-tech environments. Creative manufacturing engineer. Lead team member on process redesign for [Describe product] . Design engineer who has worked on [Number] new products, including the [Product name] recognized for industry excellence. Skills CAD Complex problem solving Stress analysis training Component functions and testing requirements Technical direction and product strategies Works well in diverse team environment Strong decision maker Engine components, pumps, and fuel systems knowledgeFEA toolsAutoCAD proficientTeam leadershipManufacturing systems integrationManufacturing systems integration Work History Product designer 10/2014 to Current Company Name – City , State The team wants to develop a portable, easily shipped, cost effective hardware that can send and receive digital content directly from satellites. Personally involve with prototype designing and 3D modeling. Cooperating with a startup called Outernet (https://www.outernet.is/en/), a for-profit media company that already has two satellites covering North America, Europe, and the Middle East and has recently started broadcasting free Internet content. Assisting drafters in developing the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software. Completing project mechanical design while providing technical solutions feedback. product design 09/2014 to Current Company Name – City , State Two engineers and designers to collaborate together to create new innovative wearable pieces for a fashion show competition. Will access new Makerspce, which includes a 3D printer, will be given a $500 budget to create their wearable piece. RESEARCH EcoPRT Research Assistant 01/2014 to 05/2014 Company Name – City , State The goal is to develop an economical, automated transit system. It will focus on the hands on design and development of a small manned autonomous vehicle. www.ecoprt.com). The key in the design is to understand the impact weight has on the overall cost and performance, and the incorporation of automated control. Aspects of the development will possibly include product design 01/2014 to 05/2014 Company Name – City , State VOLUNTEER The purpose of this project is to design and fabricate a cable management system for a public-access electric EXPERIENCE vehicle charging station. This system will dispense and retract 20 feet of cable for operation and provide secured storage for the cable when not in use. The prototype will be subjected to the following constraints Team member 10/2013 to 04/2014 Company Name – City , State Attending scheduled control and mechanical teams' training classes. EXPERIENCE · Learned shop safety, vehicle glider equations, drive cycle modeling, and Simulation. Learned the powertrain architecture and components of the 2013 Chevrolet Malibu. Learned vehicle dynamics. And practiced model simulation by using MATLAB Simulink. Mechanical Engineering Components design project (material design. material design 10/2013 to 04/2014 Company Name – City , State Designed fillet welds connections and bolts for the plate girder, which holds the pipe with horizontal and vertical force loads. Calculated the related shear or bending stresses for the welds and bolts to determine the right materials and sizes of welds (thickness) and bolts. Eddy Current DYNO Research Assistant 09/2013 to 05/2014 Company Name – City , State Built the engine stander for our engine and Eddy current dynamometer. Currently installing the Eddy current dynamometer with graduate students. Future possibility of experimenting with torque, horsepower, RPM, EGR (Exhaust Gas Recirculation) and temperature measurements of the Kubota Diesel Engine after installation. Possibility of learning the engine tuning. Research Assistant 06/2013 to 08/2013 Company Name – City , State Graphed sketches and figures for professor's Thermodynamics eBook. Learned how to use Smartdraw. Performed literature reviews on ongoing research topics and eBook materials. Added video links and real-world images to the eBook. Program Assistant 05/2013 to 06/2013 Company Name – City , State Assisting Dr. Eischen, the director of the Hangzhou Engineering Study Abroad Program at Zhejiang University, during his program this coming summer. Helping with tasks such as translating, program activities, running errands, classes, transportation, and culture immersion. 2323 04/2013 to 10/2013 Company Name – City , State Designed Airplane Landing Gear by modeling with a mass-spring-damper SDOF system and designing the spring k and damper C that limits the given amplitude. Part 2 wew 10/2012 to 04/2013 Company Name – City , State Utilized MATLAB for statistical analysis of an elastic band rocket. Learned how to make experimental designs, statistical processes, statistics simulations, and graphical displays of data on computer workstations. Used statistical methods including point and interval estimation of population parameters and curve and surface fitting (regression analysis). Graphic Communications Project (3D design. rer 10/2012 to 04/2013 Company Name – City , State Utilized SolidWorks to design a tape floss container. Developed the ability to use SolidWorks within the context of a concurrent design process to understand how everyday objects are designed and created. Emphasis placed on decision-making processes involving creating geometry and the development of modeling strategies that incorporate the intentions of the designer. re 02/2009 to 04/2009 Company Name – City , State Visited construction sites with senior engineers. Kept record of site investigations. Dealt with paperwork with senior engineers and answered phone calls. Helped install residential wiring in new construction sites. Investigated electrical problems and developed the ability to read electrical diagrams and wire electrical panels. Education Master of science : Mechanical engineering Robotic & Manufacture Current Columbia University in the City of New York - City , State Sep -2015 Dec Mechanical engineering Robotic & Manufacture Coursework in Advanced Mechanical Engineering Coursework in Drafting, Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) Bachelor of science : Mechanical Engineering 1 2010 North Carolina State University, Raleigh (NCSU) - City , State GPA: Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 Mechanical Engineering Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 North Carolina State University - GPA: Magna Cum Laude Magna Cum Laude Accomplishments Listed in the dean's list for three semesters during Junior and Senior Year · Chosen to be on the cover of NC State freshman admissions booklet · In the process of receiving the Professional Development Certificate · NCSU Chinese basketball team player. Math and physics club member · Control and Mechanical Team member of NCSU EcoCAR2 · Took the global training class at NC State University · CUSA member (Chinese undergraduate student association). Skills 3D, 3D modeling, AutoCAD, broadcasting, budget, C, cable, Chinese, com, hardware, content, controller, data analysis, Dec, decision-making, designing, product design, English, fashion, focus, Fortran, frame, Graphic, Lathe, Linux, director, Maple, materials, MATLAB, mechanical, Mechanical Engineering, access, Mill, modeling, navigation, printer, processes, profit, speaking, Python, Quantitative analysis, reading, read, research, safety, Simulation, sketching, SolidWorks, statistical analysis, Statistics, phone, translating, transportation, video, Welding, wiring, written

DESIGNER

SALES ASSOCIATE/CASHIER Summary Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. ​ Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. ​ Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 07/2012 to 01/2013 Company Name － City , State I make and answer phone call regarding clients billing issues I greet greet clients to the gym and answer any and all question they may have. 11/2009 to 01/2016 Sales Associate Company Name － City , State Maintain a neat and clean stock room. Trusted to handle monetary transactions, cashier. Perform opening and closing procedures. Follow through with customer questions, concerns, and escalated issues when needed to management in regard to customers complaints. Determine customer's needs and help customer's make smart choices. Perform product sales and customer service by suggesting additional add-ons or features that the customer was not aware of Skills used. Outstanding customer service. Offered solutions to customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City , State Education and Training 2010 Business and Computer science Norwalk Community College － City , State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS Victoria's Secret August 2014 Employee of the month Victoria Secret August 2015 Employee of the month Activities and Honors Victoria's Secret Employee for the month August 2015

FITNESS

STAFF SERGEANT (E-5), PAVEMENT & CONSTRUCTION EQUIPMENT CRAFTSMAN Summary Solutions-focused, versatile management professional veteran offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 8-year career in the United States Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results.   Experience Staff Sergeant (E-5), Pavement & Construction Equipment Craftsman 12/2012 to Current Company Name City , State General Project Manager: Managed various projects and necessary personnel, to include but not limited to, removal/replacement of dilapidated asphalt roads, removal/replacement of upheaved concrete sidewalk. Airfield Repair Project Lead : Effectively lead 12 personnel in repairing 267 airfield concrete spalls securing the Air Traffic Control Movement Area for Minot AFB B-52 bombers. Snow Shift Leader : Supervised 15 military and civilian personnel/managed 16 million dollar equipment fleet in clearing 1.8 million square feet of airfield pavements, 76 miles of base roadways, 2.1 million square yards of pavements. Reporting Official : Tasked with writing annual performance reports and biannual feedback reports for 3 personnel as well as promoting compliance with all USAF rules and regulations. Antiterrorism/Force Protection (AT/FP) Barrier Plan Program Manager : Guided 13 equipment operators in hauling/placing 517 vehicle barriers safeguarding 55 mission critical facilities.Overhauled AT/FP Barrier Plan as construction and new facilities altered the layout of Minot AFB. Lock Out Tag Out Manager : Successfully revamped program and trained 53 personnel on proper procedures and regulations. Snow School Instructor : Instructed interdepartmental, annual snow school for up to 56 career-augmented personnel. Trained personnel on proper equipment operating techniques, proper safety protocol and snow removal priorities. Senior Airman (E-4), Electrical Power Production Journeyman 06/2010 to 08/2012 Company Name City , State Project Leader : Led work crews in installing and maintaining all power generation equipment, responsible for $5.2 million in equipment supporting critical facilities for 1 Special Operations Wing, Head Quarters AFSOC and 38 tenant units under direct supervision. Shop Logistic Inventory Manager : Maintained accountability on over 10,000 dollars of essential parts for mission critical generator power production assets. Conducted weekly inventory count and ordered parts as needed. Secured fund availability by reporting shop stock records to leadership, to enable decisions on parts funding. Quality Assurance Program : Managed generator quality assurance program, found and corrected over 25 discrepancies providing oversight for over $650 thousand dollars worth of assets. CPR/AED Instructor : Conducted monthly American Heart Association CPR/AED classes preparing over 300 personnel for contingency. CES Booster Club Member : Organized booster club and volunteered in executing various fundraisers culminating in over 10 thousand dollars for the support of squadron morale events. Senior Airman (E-4), Electrical Power Production Journeyman 01/2011 to 07/2011 Company Name City , State Deployed to Special Operations Central Command at Macdill AFB, FL (Forward deployed to Amman Jordan) Power Production Journeyman : Repaired three generators saving the Special Forces unit 125,000 dollars and preparing the generators for rapid deployment. Relentless work ethic enabled the engineering team to complete over 300 work orders on compound facilities valued at 15.2 million dollars. Awarded Joint Commendation Medal : Facilitated troop movements for 58 high value personnel and installed two generators for the Multi-National exercise Early Victor. Directly contributed to the successful training of Special Forces leadership and teams from three different countries. Airman First Class (E-3), Electrical Power Production Apprentice 06/2007 to 06/2010 Company Name City , State Equipment Operation & Maintenance : Installs, operates and maintains 37 permanently installed/46 mobile generators, including 2.8 Mega Watt power plant. Provides comprehensive customer training of emergency generator operations and automatic transfer panels (ATP). Performs preventive maintenance inspections on ATPs, aircraft arresting systems (AAS) and Barrier Arresting Kits. Valuable member of Prime Base Engineer Emergency Force team and AEF Enabler; worldwide deployable. Safety Program Monitor : Monitored shops safety program; completed and corrected spot inspections. Zero wing safety inspection right ups Airman First Class (E-3), Electrical Power Production Apprentice 06/2008 to 01/2009 Company Name City , State Electrical Power Production Apprentice : Maintained 277 generators with automatic transfer panels and seven Aircraft Arresting Systems valued at $16 million dollars in critical equipment. Critical member of construction and install of two permanent BAK-12 systems valued $2 million dollars while eliminating $36 thousand dollars contractor costs. Airman Basic (E-1), Basic Military Training & Electrical Power Production Technical Training 01/2007 to 06/2007 Company Name City , State Electrical Power Production Apprentice :Developed basic knowledge of: Installing, operating, and modifying electrical generators, power production plants and equipment, and aircraft arresting systems. Skills Generator Operation & Maintenance Skills including Automatic Transfer Switches and Aircraft Arresting Systems   Extensive knowledge of equipment operation including: Ability to troubleshoot and fix generators of all brands and sizes Advanced capability to install generators automatic transfer panels and Aircraft Arresting Systems Great skill in tracing circuits to figure out solutions for electronic problems. Ability to figure out load bearing equipment for the right generator size.   Equipment Operation & Maintenance Skills with extensive knowledge of equipment operation including:   Airfield Front Mounted Rollover Plow Duel Drum Steel Wheel Roller Sheep's Foot Roller Airfield Front Mounted Snow Blower Dump Truck-Single Drum Steel Wheel Roller Airfield 18' Front Mounted Snow Removal Broom Excavator-Skid steer Loader w/ Attachments Airfield 20' Front Mounted Snow Removal Plow Grader Street Sweeper Backhoe Loader Industrial Tractor Trencher Bulldozer Pneumatic Roller Water Truck Crane-Scoop Loader Rigid Pavement Installation & Repair Skills   Extensive knowledge of concrete operations from start to finish including:   Excavation of existing material and/or degraded concrete Laying subgrade and base course with proper compaction techniques Setting aluminum forms (both rigid and flexible)/setting wood forms -Preparing to pour and pouring concrete Finishing concrete with a full range of hand and power tools Landscaping the surrounding area and cleaning the work site Flexible Pavement Installation & Repair Skills   Extensive knowledge of asphalt operations from start to finish including : Removing degraded asphalt and/or existing material Preparing subgrade and base course. Paving with hot mix via paver/grader/by hand Paving with cold mix Rolling with both pneumatic tire rollers and steel wheel rollers. Landscaping the surrounding area and cleaning the work site Snow Removal Operations. Extensive knowledge of snow removal operations including: Snow removal from active airfields to ensure safety of all incoming and outgoing flights. Providing snow removal from parking lots and neighborhoods to ensure safe travel for 11.6 thousand base personnel.   Communication Skills   Excellent leadership ability and overall group instruction Project estimation and planning aptitude Excellent public speaking ability Superior technical writing capability Program design and management Education Associate of Applied Science : Construction Technology 2014 Community College of the Air Force City , State   Airman Leadership School, ( Commandant Award Winner)   Minot AFB, ND Feb 2013 - March 2013 Classes included Leadership & Management, Managerial Communications, Military Studies, and Total Quality Management. Awarded Commandant Award for outstanding leadership ability . Civil Engineering Silver Flag Training Program   Tyndall AFB, FL April 2014 Tasked with airfield damage repair during a week-long field exercise to simulate establishing and running a fully operational base in a contingency environment. Pavement & Construction Equipment Career Development Course , Minot AFB, ND December 2012 – Feb 2013 Career Development Courses are designed to improve upon the basic skill and knowledge learned during Technical Training across a wide spectrum of subjects pertaining to the Pavement & Construction Equipment career field. Pavement & Construction Equipment Technical Training   Ft. Leonard Wood, MO September 2008 - April 2009 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Associate of Applied Science : Electrical and Mechanical Technology 2014 Community College of the Air Force City , State Troubleshooting Electrical Power Generation Equipment Course   Sheppard AFB, TX September 2009 This program covers the advanced fundamentals of troubleshooting and tracing circuits in all power generation equipment. Contingency Power Generation and Force Bedown Course   Sheppard AFB, TX December 2011 This program covers all contingency generator and power plant operations in a deployed environment. Electrical Power Production Career Development Course   Hickam AFB, HI July 2007– July2008 Career Development Courses are designed to improve upon the basic skill and knowledge learned during technical training across a wide spectrum of subjects pertaining to the career field. Electrical Power Production Technical Training Sheppard AFB, TX March 2007 - June 2007 Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field. Basic Military Training Lackland AFB TX January 2007 – March 2007 Learned foundation of military culture, military bearing, discipline and USAF history. Awards 1. Joint Service Commendation Medal 2. Air Force Achievement Medal 3. 2 Meritorious Unit Awards 4. 2 Air Force Outstanding Unit Awards 5 . 2 Air Force Good Conduct Medals 6 . National Defense Service Medal 7 . Iraq Campaign Medal 8 . Global War on Terrorism Service Medal 9 . Air Force Overseas Ribbon Short 10 . Air Force Overseas Ribbon Long 11 . Air Force Expeditionary Service Ribbon with Gold Border 12 . Air Force Longevity Service 13 . USAF NCO PME Graduate Ribbon 14 . Small Arms Expert Marksmanship Ribbon (Rifle) 15 . AF Training Ribbon

CONSTRUCTION

Highlights Prog. Languages: C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs) Doc. Editing: Word/PPT/Excel, Pages/Numbers/Keynote, LATEX Mechanical Design: AutoCAD (6 yrs), Solidworks (5+ yrs) Mechanical Skills: MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine. Statistics Softwares: STATA, SPSS Database Softwares: SQL Server (4 yrs), Navicat (2 yrs) Operating Systems: Windows 7/10, OS X Experience Company Name June 2016 to Current R&D Product Development Engineer City Design and build a tail-sitter VTOL(vertical take off and landing) UAV(unmanned aerial vehicle) which. takes off and lands vertically and travels horizontally. Main duties include but not limit to aerodynamics. modeling, UAV control system design, mechanical manufacturing, simulation and tuning/experiments. Company Name May 2015 to February 2016 Research assistant City Research assistant for Wharton School environment economics projects on Europe Emission Trading. System (EU ETC). Main duties include large scale data collecting, cleaning, merging, database. construction and data analysis, etc. Completed with skills ranging from Java, python, Navicat SQLite. database software) and STATA (data analyzing software). Company Name August 2013 to September 2013 Mechanical Technician City Check, report on reducer components, automobile chassis producing, processing and assembly line. Trained in mechanical manufacturing fundamentals in industrial production of automobiles. Mechatronics & Robotics: Experienced in designing and building Mechatronic systems and Robots, including self-balanced vehicle and autonomous hockey-playing robots (more info: www.robockey.com), etc. Familiar with embedded system, especially Arduino micro-controller. Highly efficient in C and assembly language programming on autonomous systems. Solid knowledge and practices in Robotics and Kinematics. Participate in projects on planning robot trajectory of PUMA 260 robot arm long-exposure light painting and Haptic Rendering and Motion Control with the Phantom Robot. Mechanical Engineering Experienced in mechanical CAD softwares(6 yrs). Undergraduate thesis focuses on "Mechanical Design of a Flexible-Assembly-System(FAS) for tubes" which is fully designed and analyzed in AutoCAD and Solidworks. UAV & Quadrotor: Solid knowledge on quadrotor dynamics, motion planning, graph search, trajectory planning. Hands-on projects on Dynamic Modeling, Control and Simulation of an Autonomous Quadrotor, including simulation, 3D Path Planning against obstacles using Dijkstra and A* algorithms, Trajectory Generation and Control and Lab Experiments with KMel. Plenty amount of practices on implement Kalman Filter, Extended Kalman Filter on real system with uncertainty. Computer Vision: Study on camera model, projective geometry, optical flow and RANSAC (Random Sample Consensus) in scene analysis and automated cartography. Projects on vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based on optical flow; implementing Error State Kalman Filter to eliminate real system noise. Control System Study on Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response and Stability Robustness. Research on Ping-Pong ball position control by PIXY camera and smart transporting project of avoiding multi-vehicles crash involving study on "string stability". Machine Learning Experienced in Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Naïve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc. Trained a learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM and Adaboost to predict tweeter users' gender by their tweets, profiles and graphic information. Programming Efficient on Python and Java with a variety of hand-on projects involving exercises of data structure, algorithms, GUI. Good programming habits including unit test, test driven development (TDD). 5+ years of expertise in C language and Matlab with projects about simulations, analysis and tool- making in mathematic, mechanical and electrical areas. Education University of Pennsylvania, School of Eng. and Applied Science Aug, 2014 Master of Science : Mech. Eng. & Applied Mechanics Jun City , State Mech. Eng. & Applied Mechanics Jun Harbin Institute of Technology (HIT) 2010 Bachelor of Science : Mechanical Design and Automation Sep Aug City , China Mechanical Design and Automation SepAug Languages English, Chinese Additional Information COMPETITIONS & AWARDS: Honor Mention Prize (30%), MCM: The Mathematical Contest in Modeling 2011 Regional Second Prize, China Undergraduate Mathematical Contest in Modeling 2012 4th Place, Robockey, Hockey-playing Robot competition at Upenn 2015 Skills 3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading System, vision

AUTOMOBILE

SALES Professional Summary Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Analyst with extensive experience in Microsoft Office . Proficiencies include Microsoft Word  and Microsoft Outlook .  Can effectively multitask in challenging situations and meet critical deadlines. I'm self-motivated, I work well independently and need little supervision. Core Qualifications Excellent comprehension and retention skills Can work with short deadlines and under pressure Offering a fresh perspective on Customer service needs. Computer and technical literacy Strong organization skills, the ability to plan ahead and always do a thorough job. Articulate and persuasive to present my ideas to the public Expert in Creative Problem solving Education and Professional Placement Customer needs Assessment Experience with appointment scheduling Contract negotiation/review/drafting Change management  Advertising  Business Development Marketing Multi-Task Management  Project Management  Sales  Statement Billings  Weekly Payroll Experience Sales , 02/2016 to 04/2016 Company Name - City , State Sales of firearms and accessories.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Developed promotional programs to optimize revenue levels. Co-Owner/Manager , 02/2008 to 01/2016 Company Name - City , State Palace Pet Grooming - 40359 Hwy 41 ste #4 Oakhurst Ca. 93644. I Defined strategies and business plans for Palace Pet Grooming . Directed strategic initiatives to achieve a strong business plan that launched an inspired Husband and wife's dream, that created a business model which is still thriving to this day.  Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Worked effectively in a heavily cross-functional, fast paced environment. Developed innovative product solutions grounded in clear understanding of customer needs. Spearheaded the creation of blogs and social media content. Produced engaging online marketing campaigns. Led concept development and organized sales and operations resources. Correctional Officer , 01/2003 to 10/2009 Company Name - City , State Maintain security within the institution and oversee the health and safety of staff and prisoners. Patrol and inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. Maintain surveillance of grounds by foot and from vehicle. Perform inspections and searches of premises and cells, checking for contraband and compliance with regulations. Conduct searches of prisoners and visitors. Observe prisoners directly and indirectly through visual, audio and video monitoring, to ensure the physical safety of prisoners, staff and the public. Monitor radio transmissions between staff in order to respond immediately to calls for security support as needed. Provide escort and security for visitors. Comply with and enforce security procedures for equipment and supplies. Operate control room, monitor gates, cameras, alarms, and video terminals. Enforce institutional rules and Standard Operation Procedures (SOP). Initiate segregation or disciplinary procedures, and perform enforcement activities in compliance with Department Policies. Explain rules and procedures of the facility to (individual/group) prisoners so they understand the expectations and consequences. Supervise prisoners to maintain general order in daily activities, work assignments and programming. Monitor inmate phones, mail , etc. Apply the appropriate level of force in accordance with policies, ranging from verbal warnings and physical presence through the use of soft and. hard restraints and in extreme cases deadly force. Maintain order and discipline in dormitories, shops, work details, and recreational activities; report infractions of rules, handle unruly and violent prisoners using minimum necessary force. Perform head counts of prisoners and confirm each inmate's identity when conducting a facility count. Compile data for necessary written incident and other required. reports. Stabilize and provide backup in emergency situations for the protection of the public, staff and prisoners in situations such as aggressive behavior, fights, riots or other disruptive behavior, escape attempts, fires, accidents and medical emergencies. Education High School Diploma : General Studies Automotive Technology , 1991 Yosemite High - City , State General Studies Automotive Technology Universal Technical Institute - City , State Professional Affiliations 1993-2007-In past experience I have had 10 years of combined skill as a commercial truck driver, with everything from local route work as a sanitation engineer, to construction material delivery, to long haul OTR driver.  1994-2004-As well as the above listed, I have had ten years as a Paid Call Firefighter (PCF) for Madera County. In this function one of the many things I learned was the duties of radio dispatch protocol.  Accomplishments Was instrumental in instituting a new scheduling practice that streamlined our booking process.  Results of the new scheduling procedure increased our booking appointments from only booking 1 month out, to booking every 4 to 6 weeks for up to 1 to 2 years out.  I developed a new advanced payment option, where the clients can pre-pay onto a debit style card. They can choose the set amount of funds. With this option they get a percentage discount taken off for booking the year. With these cards they can reload anytime, and with this creative plan it drastically increased the predictability of the income variables.    Skills Event Management and Promotion Leader Strong Negotiation Skills Team Building and Team Leadership

SALES

TEACHER Summary Kind and compassionate Elementary and Middle School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Experience 02/2016 to Current Teacher Company Name － City , State 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K - Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as discussions and demonstrations. Utilized technology during lessons (e.g.SMARTboard), to create interactive learning experiences and target visual learners. Set and communicated ground rules for the classroom based on respect and personal responsibility. Kept student motivated, focused and excited to learn by utilizing hands-on activities that relate to real-world experiences. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Created lesson plans in accordance with Common Core and Science Scope and Sequence Standards. Differentiated instruction according to student ability and skill level. Established clear objectives for all lessons, units and projects. Created hands on activities for students to gain a better understanding of the lesson and teaching point. Provided small group instruction to individuals who need extra support. Orchestrated Open Access Library every Tuesday after school. Maintained library and library duties. Created and ordered books for school library and classroom teachers from school budget. 09/2013 to 06/2016 Teacher Company Name － City , State 2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math) Implemented and taught lessons based on the Common Core State Standards in ELA, Math, Social Studies, and Science. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Used the positive reinforcement method to redirect poor behavior. Provided one on one assistance to those students who needed extra support. Worked with fellow employees on lesson strategies, fund raisers, and school assemblies. Employed effective reading lessons using the five pillars of reading: vocabulary, comprehension, phonemic awareness, fluency, and phonics. Implemented effective classroom management strategies. Provided small group instruction to individuals who need extra support. Successful at keeping communication with parents/guardians, by keeping a friendly manner, and being open to any questions or concerns. Improved students' reading levels through guided reading groups and whole group instruction. Worked with fellow teachers to discuss lesson strategies that would most benefit students. Reflected on teaching practice to improve teaching techniques and continue to become a better educator. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Served on various committees and projects including Veteran's Day, Thanksgiving Food Drive, and Volleyball Club. Education and Training January 2013 BACHELOR OF ARTS College of Staten Island － State MASTER OF SCIENCE : SPECIAL EDUCATION Touro College － City , State SPECIAL EDUCATION Certifications New York State Teaching Certificate in General and Differentiated instruction specialist Special Childhood Education (1-6) Organizational development knowledge Students with Disabilities Test - Passed Licensed Pending Curriculum development Lesson planning expertise Flexible and adaptive Skills academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching

TEACHER

SALES Summary OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing and sales Scanners Telephones and voice mail. Experience Sales Mar 2015 to Current Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to 3 staff members. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 14 customer sales per day. Trained new employees on company customer service policies and service level standards. Sales Consultant Jan 2014 to Mar 2015 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products. Close register. Stand on feet for long periods of time. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Attended team meetings each month to voice concerns and offer constructive feedback to others. Team Member Jan 2013 to Jan 2014 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Handle large amounts of cash throughout the day. Ensure customer satisfaction and receive numerous compliments for my customer service daily. Do prep work and stock supplies. Sanitize and keep cleanliness in order. Close register, and dining area. Sweep, mop and stock for next shift. Stand on feet for a long amount of time. Office Clerk Jan 2012 to Jan 2013 Company Name － City , State Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Answer telephones, direct calls, and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Handled incoming and outgoing correspondence, including mail, email and faxes. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Compute, record and proofread data and other information, such as records. Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute. Open, sort, and route incoming mail, and prepare outgoing mail. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Inventory and other materials, supplies, and services. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Education High School Diploma 2014 Gateway High School － City , State Languages Fluent in Spanish Skills Business correspondence Excellent communication Customer satisfaction Customer satisfaction Customer service Customer service Database Email Expense reports Faxes Facsimile Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites

SALES

HEALTHCARE PROVIDER Professional Summary Current graduate student at the University of Arizona Global Campus pursuing a Master's Degree in Health Informatics and Analytics with five years of experience in at-home care. An exceptionally empathetic and dedicated healthcare provider with a strong record of child health care service. Adept at handling various client issues and problems with kindness and professionalism, seeking opportunities in the Healthcare and Business industry. A reliable employee with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. A stay-at-home mom of five children dedicated to ensuring the needs of the children's safety and comfort by addressing their specific diet, exercise, and tutoring needs. Including the care provided for an autistic son in creating specific routines, developmental support, and educational strategies. Recently began the endeavor of owning and managing a small business. Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical andemotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Education MBA : Health Informatics and Analytics , Expected in 02/2022 University of Arizona Global Campus - City Certificate of Completion in Radiologic Technology : Radiography , 11/2016 Loma Linda University - City Bachelor of Science : Radiologic Technology , 04/2011 University of Perpetual Help-System DALTA - City Certifications Certificate of completion in Radiation Technology Certificate in TEFL and TESOL (120 hours) Skills Flexible & Adaptable Responsible Verbal and written communication Computer proficiency Adaptability Customer service Professional telephone demeanor Account management Technical Support Social media knowledge Strategic Planning Compassion Self-motivated professional Cultural awareness Analytical skills Good listening skills Work History Healthcare Provider , 08/2015 to Current Company Name – City , State Worked to improve and enhance patient lives through effective and compassionate care. Administered medication as directed by physician. Completed household management tasks for clients within private home settings, including companionship and personal care assistance. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Assisted disabled clients in any way necessary to facilitate independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented any patient health status changes, keeping healthcare team updated. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Consistently met demands of clients by providing sufficient numbers of direct care providers. Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments. Facilitated calls to and from field staff to resolve issues and address concerns. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Supervised daily activities and provided assistance when needed. Developed rapport to create safe and trusting environment for care. Online English Tutor , 09/2018 to 07/2020 Company Name – City , State Analyzed student progress to adjust lesson planning for improvement. Motivated students in positive learning environment to build academic confidence. Planned lessons for allotted time to strengthen weak subjects and build skills. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. Provided verbal and written constructive criticism and positive feedback to students. Utilized online platforms to provide online instruction in group and one-on-one environments. Showed empathy and understanding when students needed counseling or extra support. Moderated online discussion forums to maintain safe, engaging subject discussion. Supported diverse student population through different teaching styles to cover multiple learning styles. Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style. Updated required logs and student documentation to keep records accurate and current. Prepared lesson plans to meet goals identified in students' individualized study plans. Drilled students on subject matter and used flashcards and writing techniques to improve recall. Taught students remotely via pre-recorded and live video sessions. Motivated students towards learning and studying to build self-confidence and reduce fear of failure. Identified learning needs and implemented fun and engaging learning activities to help students advance. Made lessons interesting and engaging using art and visual aids to bolster learning. Integrated technology into sessions to further enhance student learning. Educated students on study tips and exam strategies. Radiologic Technology Student Intern , 07/2016 to 11/2016 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Conducted diagnostic and interventional procedures for more than 10 patients per day. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Office Assistant , 05/2013 to 05/2014 Company Name – City , State Delivered clerical support by efficiently handling wide range of routine and special requirements. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. Oversaw automated tracking and documentation of data, client correspondence and office operations. Executed record filing system to improve document organization and management. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Radiologic Technology Student Intern , 11/2010 to 04/2011 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Radiologic Technology Student Intern , 04/2010 to 09/2010 Company Name – City , State Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields. Maintained, cleaned and sterilized instruments and equipment for each patient. Kept work and patient areas clean, orderly and well-stocked to promote efficiency. Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures. Interviewed patients and reviewed documented histories to gain solid picture of relevant data. Managed aseptic techniques to control infection risk and protect both patients and staff. Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients. Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Cash Service Representative , 06/2006 to 03/2007 Company Name – City , State Adhered to policies and facilitated safe and protected transactions. Worked as a dedicated team member of the banking team. Worked to ensure the confidentiality and privacy of clients. Brought forth a friendly and enthusiastic attitude. Handled cash transactions. Sales Associate , 10/2004 to 02/2006 Company Name – City , State Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Educated customers on promotions to enhance sales. Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

HEALTHCARE

CARE COORDINATOR Professional Summary A position as a Registered Nurse working with adults in a setting that will allow me to use both my nutrition and nursing education to provide acute, comprehensive care to patients in a way that allows for my personal and professional growth in the field of nursing Skills Work History Care Coordinator , 10/2013 to Current Company Name – City , State Currently employed as a Care Coordinator for a family primary care practice  Assist in the transition of care from hospital and emergency department visits to primary care provider visits through assessment of current and past disease processes and medication reconciliation  Coordinate services between primary care physicians and other medical specialists  Promote self-management of disease processes through providing education about signs and symptoms of diseases and medication management  Other office duties include: administrative tasks through use of the EMR, administering therapeutic injections and immunizations, promoting and encouraging preventative screenings, and managing disease processes through data tracking in the EMR on a per patient basis. Mentor Resident Advisor , 08/2011 to 05/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years        Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff        Organized and executed 65 social and educational programs for undergraduate students and staff        Implemented alcohol and drug safety initiatives among undergraduate student population        Provided personal and academic counseling to undergraduate students        Designed and implemented emergency response protocols  Resident Advisor , 01/2011 to 01/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff Organized and executed 65 social and educational programs for undergraduate students and staff Implemented alcohol and drug safety initiatives among undergraduate student population Provided personal and academic counseling to undergraduate students Designed and implemented emergency response protocols. Fitness Center Supervisor , 08/2009 to 05/2013 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment         Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility   Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations         Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities         Oriented new employees to facilities and designed team-building training guidelines new staff members   Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills  Fitness Center Attendant , 01/2009 to 01/2010 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities Oriented new employees to facilities and designed team-building training guidelines new staff members Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills. Education Bachelor of Science : Nursing , 8 2014 Rutgers, The State University of New Jersey - City , State GPA: GPA: 3.64 Nursing GPA: 3.64 Bachelor of Science : Nutrition Science , 5 2013 Syracuse University - City , State GPA: GPA: 3.91 ACLS Certified, 2014 CPR/BLS Certified, 2013 Certified, Culturally Competent Care, 2013 : 1 2013 Rutgers University - GPA: Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University 2011 Dean's List, Syracuse University, eight semesters Dean's List, Rutgers University, four semesters  Affiliations Member, Nutrition Education Promotion Association, 2010-Present Member, National Student Nurses Association 2014-Present Technical Abilities Experienced in use of Electronic Medical Record (EMR) Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision

FITNESS

FINANCE & ADMIN MANAGER Summary A self-motivated person with a dynamic personality and have more than eight (8) years of working experience in the fields of management, finance, administration, advisor, translator, and tutor. Worked with reputable international organizations for the last 5 years in different positions. Have an excellent command of Dari, Persian & Pashto languages, as well as good understanding and knowledge of English, Russian, Arabic & Urdu language. Achievements Fulbright Scholarship Program – The University of Akron August 2015 - present Full scholarship to complete Master's degree American Scholarship Program – American University of Central Asia August 2007 – June 2011 Full scholarship to complete a four-year Bachelor's degree Work Experience Finance & Admin Manager 10/2011 to 07/2015 Company Name City , State Identified staff vacancies and recruited, interviewed and selected applicants. Conducted new employee orientation to foster positive attitude toward organizational objectives. Advised managers on organizational policy matters and recommend needed changes.  Prepared contract- subsidies, financial agreements, suppliers, services, consultancies; Prepared program budget planning; Maintained  of accurate cash records; Ensure that all procurement is completed in according with financial policies & procedures; Prepared monthly reconciliation of cash, financial monitoring,  accounting and financial plans Measurement Result: Obtained favorable settlements in over 85% of cases Supervised a team over 15 employees. ​ Advisor & Interpeter/Translator 06/2011 to 09/2011 Company Name City , State Translated conversations from Dari to English and vice verse; Organized trip & meetings; Traveled around Mazar Districts; Interviewed with women; Observed the women situation in rural area Preparing report for fundraising Measurement Result: Obtained favorable settlements in over 90% of cases Intern 06/2010 to 08/2010 Company Name City , State Worked in Credit Banking department Worked in Accounting department Maintained records and account for the bank transaction Reported monthly financial statements Prepared daily reconciliation of customer accounts  Assistant- Voluntarily 01/2009 to 03/2011 Company Name City , State Communicated with national and international stuff Organized trip Held the responsibility of finance issue  Made arrangements for official meetings, conferences, and other events. Measurement Result: Obtained favorable settlements in over 80%  Totur 07/2004 to 01/2005 Company Name City , State Applied the required teaching methods for students Training Received Training on Introduction to GIZ financial administration From 30 Oct 2011 to 3 Nov 2011 Financial Administration, procurement, O&R regulation and internal control From 27 Jan 2012 to 3 Feb 2012 Financial Administration and O&R on 27 June 2012 Time management and communication on 2-3 June 2013 Qualification on anti-corruption on 1 July 2013 Communication and team building on 1-2 Sept 2013 IPO-Information Portal Online of the Risk Management on 10 Sept 2012 Financial Management and WINPACCS Cost Control on 11- 16 Oct 2012 Capacity WORKS Training on 23-27 June  Education MBA : Business Administration, Conentration on Managment 2017 University of Akron City , State , USA BBA : Business Administration- Concentration on Finance, Banking & Investment 2011 American University of Central Asia City , Kyrgyzstan Language Skills Dari, Persian, Pashto, English, Russian, Arabic, Urdu Computer Skills Operating Systems MS-DOS, Windows (98, 2000, XP, Vista, 7), Office Suite MS Word, MS Excel, MS PowerPoint, MS Access, MS Publisher, MS FrontPage, Networking Linksys Routers & wirelessBroadband, Web Designing HTML/DHTML, FrontPage, Adobe Photoshop, Adobe Photoshop

FINANCE

SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County "Read to Achieve" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP

BPO

SPRINT ISP MANAGEMENT TO THE VENDOR Qualifications Windows 95-XP-Windows 7/8.8,1/10 Windows NT/2000/2003/2008/2012 Red Hat (limited) Ubuntu (limited) VIRTUALIZATION TECHNOLOGY: ESX/ESXi 3.5-5.5 MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS: Brocade SSL Load Balancer F5 BigIP AFT/LTM Load Balancer SSL Cert Management - 230 Sites Watchguard Work Experience Sprint ISP Management to the vendor May 2014 to Current Company Name Performed System Administration for clients in KCMO/KS - worked on project to move critical Servers to Data Center without interruption. Worked with team to resolve issues and moved over a weekend. Started training and project on Azure and AWS project to move production servers and services to cloud services. Worked on cost analysis to procure a complete change over from physical to cloud environment. Moved complete office infrastructure to new office. Designed network infrastructure. Worked with major ISPs (ATT/TWC) to provide internet and managed services. Setup wireless infrastructure. Put in PBX Grandstream system and worked with providers to move from Analog to Fiber with DID's for PBX installation. Restructured backup process to include Dell Appassure - configured to backup 22 VM Windows server, including 2 SQL and 2 Microsoft Exchange Servers Completed P2V project using ESXi 5.5 with Essentials licensing. Converted 22 servers Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Worked with vendor to cut over all remote locations from ATT/Sprint ISP Management to the vendor. This took the work load off of IT and allowed an outsourced company to monitor and manage 21 remote offices. Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks ESXi 4.1-5.5, Exchange 2007/2013, IIS Servers, Dell Switches, Dell Servers, AppAssure, Azure/AWS Implemented Pertino, EMC VNX 5300, VNXe 3200 Systems Engineer January 2013 to May 2014 Company Name － City , State Moved to contract role after company sold Relocated company production network from MainMark DataCenter to Layered Tech ATC. Built new infrastructure - Cisco UCS B200 5 Blade Server/VMWARE ESXi 5.1 Enterprise, EMC VNX 5300 SAN/Fibre Channel technology-10gb/Fabric Connectors/Cisco 4500 Switches Moved all SSL Certs from outdated Brokade Load Balancers to F5 BigIP LTM Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Redesigned new ESXi 5.1 installation to utilize HA/DFS/Vmotion - configured access via Fibre Channel protocol for 10gb connection to SAN. Technologies: F5, Cisco ASA Firewall, Cisco UCS Blade Server, EMC San, Windows Server 03-12 ESXi 4.1-5.5, SolarWinds, Exchange 2003/2010/2013, IIS Servers, Dell Switches, Dell Servers, Trilead VMX, VEEAM, Unitrends IT Director September 2007 to January 2013 Company Name － City , State Performs hardware, software and network upgrades for company - Installed Server MS Windows 2003 Enterprise Edition based network - Upgraded to 2008 R2. Responsible for implementing and maintaining system security and configurations of 32 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 90 end-users. Implements overall worksite infrastructure using ESXi Virtualization - Went from a 4 server shop to 32 - all but 3 are VM's. Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems. Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 - ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends Kansas State Government contractor January 2001 to January 2007 Company Name － City , State 66062 913.710.7339 Education and Training BS : Business Management Ottawa University － City , State , US Ottawa University ~ Overland Park, KS Campus Currently pursuing a BS in IT, Minor in Business Management Certifications CCNA CCDA MSCE VMWARE ESXi technologies Watchguard Firewall Technologies Exchange 5.5-2010 OS/2/Netware/DOS Lan Manager (Many years of exposure to networks) Windows Server NT, 2000, 2003, 2008 Office 95, 97, 2000, 2003, 2007, 2010 F5 BigIP AFM/LTM Installation/Administration EMC VNX SAN Technologies - Training/Experience on new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere Experience with iSCSI, SMB Cisco UCS Blade Server technologies Supporting 10gb Fabric Connect technologies for UCS/SAN/VMWARE deployment Backup/DR Applications and Business Continuity programs TECHNOLOGY Cisco Router - Cisco Catalyst Switch - Switching Technologies (Layer 2,3) - Ethernet, FastEthernet, GigEthernet, HP/Dell/Cisco Managed Switches - Cisco Switching (latest is 4500) Watchguard XSeries F5 BigIP LTM/ASM DHCP TCP/IP DNS SSL Cert Mgmt Wireless B/G/AC Gb Skills Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management

DIGITAL-MEDIA

ASSOCIATE DIRECTOR Interests World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Professional Summary Skills advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor Skills Work History 07/2006 to Current Associate Director Company Name Manages direct marketing communications for advertising sales and public relations initiatives. Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT. Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies, and the TR10: The Top 10 Emerging Technologies. Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials. Set strategy and coordinate all deliverables for media partnerships. 06/2005 to 03/2006 Marketing Assistant Company Name Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print. Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models. Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat. Maintained the client database and managed customer relationships before and after sale. Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company. Public Relations Intern American Cancer Society Spring 2005. Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs. Created press releases and worked with local media to gain coverage of programs. As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000. 04/2004 Event Coordinator Intern Company Name Assisted student organizations with all aspects of on-campus programming from start to finish. Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to on-campus programming. Additional Information LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America. Education May 2005 Bachelor of Arts : Public Relations English University of Rhode Island - City , State Public Relations English GPA: 91/4.0 Suma Cum Laude Fall 2004 Queensland University of Technology - City AustraLearn Study Abroad Program

PUBLIC-RELATIONS

INTERIOR DESIGNER OBJECTIVE To obtain a position with a reputed organization, where I can utilize my skills to contribute the organization's success, a position where my education, experience and motivation allow me to make a valuable contribution. Highlights Proficient in AutoCAD Adobe InDesign Adobe Photoshop Concept development Drafting Photography Space planning Product specifications Interior architectural detailing Color and material application Proficient with furniture systems Experience 01/2015 to 01/2016 Interior Designer Company Name Create comprehensive drawings perfectly referring to available notes, sketches, and tender drawings received from contractors. Prepare detailed technical content. Create drawings using AutoCAD for fabrication and production. Apply modifications on Shop Drawings as per received revisions from consultants. Prepare a full Submittal of Shop Drawings. 10/2013 to 06/2014 Company Name Shop drawings and Preparation of architectural shop drawings and details. Assist PM to verify quantities of works and materials. Make frequent and efficient site visits to check on quality of works. Ensure implementation of designs and plans on site. 01/2013 to 01/2016 Interior Designer Assign meeting with clients. Planning and decorating interior spaces as per client's requests and needs. Draw up sketches or designs in order to help clients visualize how their space will look. Recommend finishes and treatments for all areas of the space. Make frequent and efficient site visits to check on work. Ensure implementation of designs and plans on site. 07/2011 to 01/2016 Fashion Designer Design clothing and accessories, creating original garments or design garments that follow well established fashion trends. Develop the line of color and kinds of materials. Visiting textile showrooms to keep up-to-date on the latest fabrics. Work with the stitching staff to ensure design protocols are being followed. Education 2014 Bachelor of Arts : Interior Design Lebanese International University － City Lebanon 2011 Baccalaureate : Life Sciences Nazih Bizri High School － City Lebanon Life Sciences Languages Fluent in English and Arabic. CHARACTERISTICS Strong team player with excellent communication skills Able to meet deadlines Attentive to details, accurate and systematic Ability to analyze the critical issues.

DESIGNER

INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.  Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting  High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation efforts for a major department modernization project involving 3 accreditation packages each leading to successful Authorization To Operate decisions. Responsibilities then increased to include all departmental accreditation efforts leading to another 3 successful ATOs. Now, working on 4 new accreditation including re-authorization for an existing project. Succeeded in writing and implementing vulnerability management for existing accredited systems. Success of the accreditation hinged on coordination with ONI Enterprise in critical design decisions and to help the program integrate smoothly into the Enterprise thru many meetings, analyzing the Enterprise business model to understand the best fit for the program. The different projects required careful management of specific STIG compliance and hardening for the different configurations and services required for the specific domain to be integrated.   Analyzed complex computer systems to assess vulnerability and risk.   Supervised 5 external computer consultants and vendors.   Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience  and review of Enterprise compliance to transition to new technology for supporting new processing needs thru proper processing power.  The next challenge  came as storage requirements for better performance and more controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was adopted to grow local storage to over 200TB. In using this solution, the department saved just over a million dollars in purchasing and maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and accredited for operation in the Enterprise.  Improvement on big data analytical processing reduced time from 30 hours to 30 minutes as well as allow for more robust data thru higher selections of sensors, frequencies and range than allowed thru the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and client communications and processing requirements which resulted in the design, build and deployment of 3 Enterprise network solutions. One solution resulted in expanding capabilities to supporting Washington Navy Yard, Norfolk Virginia and Hawaii support facilities. Fulfilled requirements for detecting crucial network software/hardware weaknesses and developing preventive strategies and solutions for avoiding interruptions and increasing system security thru documenting system layouts, wiring diagrams and addressing schema to understand layouts and make informed solutions to upper management. Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering.   Dean's list for high GPA.  Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration

INFORMATION-TECHNOLOGY

GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Highlights Exceptional customer service Bilingual in [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier in District award 3 Homer awards received for good customer skills/going above and beyond on basic job expectations. Experience 02/2010 to 09/2013 Garden Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing displays for the entire store. Built customer confidence by actively listening to their concerns and giving appropriate feedback. stocked shelves and carried merchandise out on the floor for customers. 06/2009 to 12/2010 Construction Worker Company Name － City , State Cleaned all construction areas to avoid hazards. Removed old roofing materials. Performed heavy labor such as ditch digging, paving and hauling. Continually cleaned work areas and equipment. 06/2006 to 06/2008 Cashier Company Name － City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Received orders, processed payments and responded to guest concerns. Recorded customer orders and repeated them back in a clear manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City , State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research

CONSTRUCTION

OWNER Summary Dynamic event planner and communications professional looking for the anti-desk job. My main passions in life are travel, food, and creating events and experiences, specifically around food. I have lived all over the US and in multiple countries. I have worked in multiple restaurants, although it is not reflected on my resume. I would be happy to send a list of the places I've worked. I spent six years working with chefs and authors in cookbook publishing world in NYC (Cooking with Italian Grandmothers (IACP and IPPY winner), Afield (James Beard Nominated), Off the Menu, Primal Cuts, Made in America). I also worked for JustFood.org under Jessica Gaffney (Former Director of Marketing on multiple events). I planned The Butcher's Guild conference in Napa. I created a workshop in Chicago called Sustainable:: Cities at a cooking school, as part of the Off the Menu book tour. I have been responsible for garnering press and sponsorship/partnerships for cookbooks and events. Highlights Worked on multiple events related to cookbooks and food, with JustFood.org, Ark Endeavors and Thrillist/Jack Threads. Accomplishments Garnered extensive press for authors, experts, and products, over the course of six years in the publishing and PR spaces Created hundreds of events around the country, including a small but successful future of food conference in Chicago, over 50 restaurant events at Italian restaurants across the country, over 50 restaurant events at restaurants who participated in our cookbooks, the butcher's guild conference in Napa, worked with the marketing director at JustFood.org to create a great experience at GoogaMooga, and worked with Thrillist to create The Culinary Road Trip (brought in chefs from all over the country to offer LA a food experience they couldn't get in their backyard). Experience Company Name April 2015 to Current Owner City , State Currently working with a Boulder-based publisher, a fitness expert (social media only), and a chef with a non-profit. organization. Social media strategy, email marketing using MailChimp, press outreach using Cision and research. Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News... Company Name September 2014 to May 2015 Publicist and Account Manager City , State Identified client needs through market research and analysis. Researched, negotiated, implemented and tracked public relations activities. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts. Crafted pitches and pitched to media lists. Created a social media strategy, including contests and giveaways, with various clients. Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes. com, Today.com, Women's Health, Success Magazine. Company Name March 2014 to September 2015 Event Logistics Manager & Communications Coordinator City , State Logistics manager for all events with Thrillist Media Group including: Best Day of Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation with Bud Light). Brought on for the busy season. Company Name March 2014 to September 2014 Communications and Events Coordinator City , State Worked hand-in-hand with the founders to create and produce an annual conference. Successfully identified and landed sponsorships. Reached out to all three hundred members to ensure their attendance and contributions to conference. Managed budget. Manged communications in cooperation with co-founders. Company Name March 2013 to March 2014 Communications Manager, Project Manager and Product Manager City , State Defined project and company vision, strategies and tactics. Coached client representatives on effective communication with the public and employees. Established long-range objectives and developed innovative strategies to help achieve them. Acted as communications liaison between the CEO, upper-level management, the founder and software development team, which included UX and UI managers. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Wrote reports daily Organized and led meetings. Company Name June 2009 to March 2013 Publicist and Author/Book Tour Coordinator City , State Researched, negotiated, implemented and tracked sales, marketing and public relations activities using Google analytics, FB insights, and other resources. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing efforts at Random House. Conferred with production, graphic design and web-design teams to coordinate production of communications materials. Worked directly with Publisher and Associate Publisher and Senior Editor. Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post... Company Name June 2008 to April 2010 Social Media Manager City , State Handled all social media responsibilities. Worked directly with Deborah Madison. Education St. John's College 2009 BACHELOR OF ARTS City , State The Great Books of Western Civilization: www.sjcsf.edu Affiliations New York Women's Culinary Alliance: www.nywca.org/ Skills Event management, email marketing, project management, community management, communications, social media.

PUBLIC-RELATIONS

SOFTWARE QUALITY ASSURANCE ANALYST II Career Overview 12 years of experience in Software Quality Assurance requirements analysis, test planning, creating test cases, and test process coordination Experienced with functional, end to end, regression and user acceptance testing of Web based and Client Server interfaces Familiar with the Waterfall and Agile SDLC 7 years experience in customer support/service and handling escalated issues 5 years of running formal training and development programs for system users Advanced Windows OS and MS Office applications user/troubleshooting skills Ability to learn new software very quickly Able to handle multiple projects Take ownership attitude Flexible team player Qualifications Microsoft Excel/Word/Outlook/Access/Powerpoint/Frontpage, Windows 7/XP/2k, DOS, setting up/troubleshooting hardware/software, Mac, Internet, Test Director/Quality Center, Ontime, Zendesk, SharePoint, and basic office equipment Work Experience Software Quality Assurance Analyst II Jan 2012 to Current Company Name － City , State Work Environment: Agile, Windows based, Acuity Electronic Health Record System suite testing and administration, Ontime.com used for incident/bug reporting. T-SQL used to query/insert/update SQL DB to verify input/output of test scenarios. WinAutomation and TestComplete used for automated testing. Application software testing from local machines and Cloud Share environments. Excel and Word extensively used for creation of project documentation Responsible for analyzing the requirements and testing all modules of the Electronic Health Record (EHR) System including Patient, Company, Provider, Referrals, Collaborators, Utilization Management\Authorizations, Care Plans, Assessments, Tasks, Notes and any other modules that require testing. Testing of the Implementation process from one version of an EHR to another appropriately mapping data from the source database to the destination database. Creating , maintaining and testing user and group profiles confirming the appropriate access to the medical system Updating application software by defining/coding existing field properties or creating special user fields to fit the appropriate workflow to be tested based on customer needs. Document test cases, procedures and automation scripts and keeping them updated for each system release Effectively track testing progress using Ontime.com for tracking and assigning defects Responsible for Database loads, test environment set-up, FTP of application files and workstation preparation on Cloud Share environments Work with application programmer with system defects or analysis of project features Perform functional, regression, and ad-hoc testing on all assigned EHR projects. User Support Specialist II, Payments Specialist Jan 2011 to Jan 2012 Company Name － City , State Call Center, Macintosh based, ZenDesk ticketing software used to track user incidents Troubleshoot user issues with Airbnb.com website navigation and services, such as user account maintenance, payment processing and billing analysis, as well as very complex financial and non financial disputes between users including customer safety issues Respond professionally to any escalated calls and support level I agents with urgent calls Take effective notes on user accounts through a ticketing system Thorough follow through of each call ensuring customer/user satisfaction. Test Execution Manager Jan 2006 to Jan 2010 Company Name － City , State Work Environment: Matrix team structure/Team Lead, Windows based, Quality Center used for test case and bug/incident reporting. Excel and Word extensively used for project document creation and SharePoint used for document management/sharing, PowerPoint used for meeting facilitation, Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment. Responsible for managing a team of onshore and offshore testers during the System Integration Test phase of the software development life cycle for the CA Banking Center New Accounts and Teller Platforms. Provided work estimates and ensured each project is efficiently staffed with testers to complete the project on time and on budget. Review, provide feedback and approve all test plans and scripts submitted by Test Analysts Work as a team member to accurately define the business requirements for new products for customers or system changes before the product or system change rollout. Identify all system functions and processes that may be affected by each project Provide meeting representation on all banking center platform projects. Manage end to end, user acceptance and production certification testing Represent the end user in design, development, testing and implementation of changes to existing systems environments for CA Banking Centers. In charge of the training and development of new test analysts brought on board to test the CA banking center new accounts system. Created and lead training classes in a formal setting in the test lab or virtually over the web for users. Responsible for ordering the appropriate hardware and software for the test lab for the test analysts and production lab for the implementation team. Software Test Analyst Jan 2000 to Jan 2006 Company Name － City , State Work Environment: Matrix team structure, Windows based, Quality Center used for test case and bug/incident reporting, Excel and Word extensively used for project document creation, Visio used for workflow charting and use cases. Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment Responsible for identifying test scenarios from business requirements and creating test plans, scripts, executing scripts, and documenting test results based on the requirements Effectively track testing progress using Quality Center for tracking scripts and assigning defects Work with technical staff ensuring proper tests are being run, data is conditioned and resolving issues Perform Black Box functional, regression, and ad-hoc testing on assigned projects Maintained the test lab ensured appropriate software and hardware were up to date with department units we tested for Created and kept track of user access to test and production servers creating the appropriate access levels for contracted and non contracted staff Owner of production data including reconciling account balances of all production level bank accounts lent out for implementation testing. Internal Operations Analyst Jan 1999 to Jan 2000 Company Name － City , State Call Center, Windows based, high call volume, used proprietary software to query databases for common user issues. Research and respond to telephone inquiries regarding bank policy and procedures from banking centers and various other units. Identify and resolve operational, software application, new account, sales, and service related issues. Sr. Operations Officer Jan 1998 to Jan 1999 Company Name － City , State Work Environment: Office setting, Windows based, extensive account reconciliation tasks and record keeping of dollars coming in and out of the department, PC maintenance and user account troubleshooting. Controller of incoming Bank of America misdirected wire account for corporate clients. Properly identify funds in the amounts of billions of dollars which were directed to this account in order to reconcile the account. Also kept accurate logs of all wires that passed through the section. Worked as on-site desktop support for the department during upgrade to Windows 98. Helped IT team with hardware and software installations, password creation/resets and conducted user training sessions for peers. Money Transfer Customer Liaison Jan 1997 to Jan 1998 Company Name － City , State Call Center, Windows based, high call volume from the general public and other internal units, basic record keeping of tasks to track transactions. Responsible for taking customer wire transfer requests over the telephone. Ensured to properly identify the customer and account relationship in order to transmit funds and collect fees. Amended or canceled wire transfers when necessary. Provided excellent customer service. Customer Service Representative Jan 1995 to Jan 1997 Company Name － City , State Work Environment: Retail Banking Center, Windows based, general public interaction. Processed deposits for various accounts. Cashed checks, sold cashier's checks, traveler's checks, and savings bonds. Balanced daily. Sold checking, savings, time deposit and other bank products. Education and Training BS , Computer Information Systems 2004 Golden Gate University － City , State Computer Information Systems AAS , Computer Technology 2002 Heald College － City , State Computer Technology AAS , Electronics Technology 2001 Heald College － City , State Electronics Technology Certificate Health Care Information Technology 2013 Cosumnes River College － City , State Skills account reconciliation, ad, Agile, automation, banking, basic, billing, bonds, budget, Call Center, cashier, com, CA, hardware, Controller, clients, excellent customer service, databases, Database, document management, documentation, DOS, features, financial, Frontpage, FTP, functional, funds, Information Technology, Team Lead, Notes, Mac, Macintosh, managing, meeting facilitation, Access, Microsoft Excel, Excel, Office, Outlook, PowerPoint, SharePoint, Windows, 2k, Windows 98, Windows 7/XP, Word, navigation, office equipment, DB, payment processing, PC maintenance, processes, coding, programmer, progress, Quality, reconciling, record keeping, reporting, Research, Retail, safety, sales, servers, scripts, software development, software testing, SQL, System Integration, desktop support, user training, telephone, Test Director, T-SQL, Troubleshoot, troubleshooting, upgrade, Visio, website, workflow

BANKING

DIRECTOR OF FACILITIES AND CONSTRUCTION Executive Profile As a Mechanical Engineer, I find it tremendously rewarding to problem-solve and build a legacy for high-end residential construction and commercial endeavors. It's exciting to work with other business owners who have a great vision and want to build a structure around those dreams. This is my business plan! With honesty, creativity, good teams and hard work, we can help put a structure to your imagination. With over 15 years experience in all phases of facilities design, construction and maintenance; my work incorporates Engineering, a Univ. of Florida MBA, and a General Contractor's license. As a seasoned professional in attraction design, construction, operation and maintenance: including blue sky inception, concept implementation, Performa budgeting, and A&E design, my business plan has evolved to a fun place. Thinking from big picture to details matriculates to successful, effective communications with many styles of clients and employees; e.g., Board Members, business owners, senior executives, City and County Officials, religious leaders, peers, and direct reports. If you find you are in need of Construction Services, give us a call and we would love to help you build your legacy. Skill Highlights Academically Educated  Residential Builds Residential Renovations Commercial Builds Commercial Renovations  Building Additions Experienced Cost Estimator Direct Communicator Core Accomplishments $10M Condominium Project on Cocoa Beach, Building the Town Hall for the City of West Melbourne, 20,000 Leagues Under the Sea Aattraction Conversion, Developed Successful 10-year Integrated Facility Plan at Walt Disney World, Youngest City Executive in Texas,  Tau Beta Pi; top 5% of Engineers, Air Force Service, Partners in Excellence (Disney's highest achievement award) 1999, State of Texas Governor's Award Key to the City of Waco, TX, School Board of Brevard County Construction Achievement Award, City of West Melbourne City Hall - Building Award - Built to LEED Certification, American Society of Mechanical Engineers, American Public Works Association Professional Experience 02/2012 to 04/2014 Director of Facilities and Construction Company Name － City , State Provided day to day leadership for the facilities team, Site Development and New Location Selection Coordinator, Negotiated with Developers and Property Mangers to secure 16 new locations Directed the Architects and Engineers on creative and iconic new restaurant design, Lead the new store construction activities and openings Implemented sustainability initiatives - Energy Management Programs- Saving the Company 23% of previous KWH usage and an average ROI payback in just 8 months, Implemented a selective preventative maintenance program for critical equipment Orchestrated targeted renovation work to increase restaurant offerings - install "iconic" wow factors inside and outside to drive increases in guest counts and revenue. Implemented a strong work order system keyed to asset numbers for tracking life cycle management cost. 06/2006 to Current Project Manager/Construction Engineer/Co-Owner Company Name － City , State Provided Construction Engineering Consulting, Project Management Consulting, and General Contracting Services to Public and Private Sector Markets. Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects and Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, and storm water collection and distribution systems. Notable projects include; Smokey Bones Restaurants, City of West Melbourne City Hall, City of Altamont Springs Public Annex, Construction for an energy efficient Multi - Chiller and Ice Plant Installed for large facilities, HVAC installations, City of Melbourne Fire Administration Building and Operation Fire Station 71. 30,000 Square Foot Nested T-Bay Aircraft Hanger and Runway and Critical Alterations to a Historic Court House facility 07/2004 to 06/2006 General Manager Southeast Operations Company Name － City , State Lead the South East Division of Production Resource Group - the largest Entertainment Technology Provider in the World. PRG provides Lighting, Audio, Scenic and Labor for large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards and Large Concert Events - Madonna, Rolling Stones, Eagles, U2, and Cold Play. Reported to the President Construction of Several Scenic Venues performed - Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show and many others. 03/1999 to 07/2004 Manager, Facilities Engineering Company Name － City , State Lead the Engineering Services Department comprised of 100 plus employees that consisted of artists, skilled craftsman, planners, schedulers and salaried leaders to maintain the facilities and aesthetics for Walt Disney World - Magic Kingdom. Functions include: Coached the proactive facility team in day to day maintenance, preventative maintenance, predictive maintenance, for the entire Magic Kingdom Complex, Ensured our system data was current and accurate, Managed Department Budget ($16M) Managed Magic Kingdoms A&E resources as well as helped outsource Design and Engineering needs, Recruited and Managed a network of Contractors and Sub-Contractors to achieve and accomplish the goals and objectives of Senior management, Rotational Park Duty Manager, trained to handle all operations of the park as well as handle specific guests issues and emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates of the Caribbean Rehab, Adventureland improvements - Alladin and Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, and Out Door Foods Facility, Ultimately all projects were managed to promote the Goal of making the improvements the best guest experience in the family entertainment industry. Education 2004 MBA : Masters Business Administration University of Florida － City , State Mechanical Engineering California Polytechnic State University － City , State Mechanical Engineering General Contractor License with additional certifications;  Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management for road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work) Interests Spending time with Family; Water Skiing, Playing Soccer, Hobby Farming Skills Uniquely bringing a Mechanical Engineering background alongside a General Contractor License allows for a great relationship with Clients, Architects and Engineers. Due to higher education and experience, consulting naturally plays a valuable skill set. Some hands-on experience over the past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, all within the scope as a Senior Manager and Owner with Leadership experience of jobs ranging from $30,000 to $30 Million.

CONSTRUCTION

ACCOUNTANT Summary To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success. Employ natural leadership and interpersonal skills to build relationships throughout the organization. Experience Accountant Aug 2015 to Current Company Name － City , State Accounting for six companies  Maintained confidential information, such as pay rates, bonus targets and pay grades Processed payroll, electronic deposits and employee pay adjustments Reconciled all bank and credit card accounts Processed journal entries, online transfers and payments (internal and external) Analyzed cost control and provided timely financial information to support company goals Cost effective purchasing (office equipment & supplies, janitorial, food & beverage) Reviewed book entries to ensure accuracy of the G/L Assisted the CFO with the production of the monthly financials and management reports  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices  Processed A/P weekly, working with 50+ vendors Processed company purchase orders and communicated with customers regarding orders Researched and resolved collections and billing disputes with tact and efficiency Researched and resolved billing and invoice problems ​ Director of Finance & Accounts Jun 2014 to Aug 2015 Company Name Responsible for daily entry of accounting transactions. Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions. Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis. Reconciled all bank and credit card accounts. Researched and resolved collections and billing disputes. Processed payroll, electronic deposits and employee pay adjustments for 70+. Issued paychecks to contractors on a bi-weekly basis. Issued W2. s to employees & 1099. s to contractors. Maintained confidential information, such as pay rates, bonus targets and pay grades. Processed journal entries, online transfers and payments. Produced monthly financial summaries and reports. Maintained employee files, incident reports, unemployment claims and training progress. Maintained office inventory. Operations & TrainingConsultant, Franchisee & General Manager Feb 2004 to Current Company Name － State Training & Operations Consultant July 2015 - Current Assist six store franchise in training staff and streamlining operations in accordance with corporate standards Monthly unannounced inspections to inspect product and operation standards Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans  Franchisee   June 2007 - February 2011 Grow a performance culture, based on teamwork, innovation and training Creatively constructing advertising and promotional deals in accordance with corporate initiatives Implemented and maintained corporate standards Drive revenue and reduce expenditures to meet and exceed revenue and profit targets Maintain integrity of stores, including coding, sanitation, equipment and major appliances Labor and food cost management; Inventory management Community and customer relations Established and implemented internal training and time-management program Handled tasks related to payroll, inventory and job scheduling Managed accounts payable and accounts receivable in conjunction with company accountants Prepared reports, spreadsheets, and administrative documents Maintained office calendars, open and prioritize mail, receive and prioritize phone calls General Manager  February 2004 - April 2007 Orchestrating and directing crew consisting of up to 20 people. Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment. Improve operational statistics and efficiency. Patient Service Representative Jun 2012 to Nov 2016 Company Name Consistently build positive report with patients while accurately and efficiently registering in a timely manner. Perform daily administrative duties including: cash management and internal quality assurance. Insurance processing and communication. Patient account resolution and billing assistance. Provide Preliminary assessment of patient health. Serve as liaison between patients and medical providers. Mentor new employees on company policies and practices. Develop and implement client service techniques to better serve both the patient and corporate needs. Compliance and comprehension of HIPPA regulations. Effectively prioritize tasks  Education Bachelor of Science , Accounting Strayer University － City , State

ACCOUNTANT

HR SPECIALIST Summary An Human Resources Specialist with over 9 years in recruitment and federal employment processes. An energetic, innovative, out the box thinker who is a self-starter with excellent analytical, organizational and project management skills.  As an HR Recruiter who communicates and collaborates effectively with all levels of personnel I rely on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.  I possess an e xtensive background in HR recruitment and staffing affairs, including experience in position management, HR Internship Program development and management, Pathways, Presidential Management Fellows, employee onboarding, orientation, HR policies, regulations and legal compliance. *Demonstrated success in managing HR programs, developing teambuilding programs, and writing standard operating procedures, hiring authorities and policies, job descriptions and management reports. Skills HR Advisory Services Strategic Recruitment Planning HR Policies & Procedures Staff Recruitment & Retention HR Program/Project Management Orientation & Onboarding Performance Management Delegated Examining Classification and Position Management Special Emphasis Programs MS Office (Word, Excel, PowerPoint, Access, Outlook) Excellent interpersonal and coaching skills Recruiting and selection techniques Proficient communicator Talent assessments Leadership Development Delegated Examining  Social Media management and recruitment Experience HR Specialist 12/2016 to Current Company Name City , State Provide HR advisory services within the Office of Inspector General to mid-level and senior level managers. Serve as subject matter expert within the Talent and Acquisitions team regarding hiring authorities and flexibilities within Merit Staffing Procedures and Delegated Examining. Consult with HR managers and hiring officials regarding the use of Pathways Programs such as 1nternships, Recent Graduates and Presidential Management Fellows. Provide knowledgeable and effective advisory services to managers and senior leaders related to topics of Staffing and Recruitment, Classifications, Position Management, Schedule A, Special Emphasis Programs and Selective Placement Programs. Participate in preparation and review of case files for 2016 Delegated Examining Audit. Review and determine if case files are prepared correctly based upon the policies and regulations that govern Delegated Examining announcements. Review and revise Position Description's (PD) to create job analysis and job announcements for open positions for open vacancy announcement candidates. Voluntarily led the development of Onboarding Programs for Supervisors, Training and Development, Leadership Development, Social Media Recruitment and New Employee Orientation programs within the Human Resource Management Division. Research issues or topics of various complexities to ensure accurate information is provided to team members and managers. Lead and implement the development of an agency wide hiring guide for managers that would provide managers with policy and guidance compliant with OPM regulations and Merit Staffing Principles. Serve as the agency's representative at the Executive Resource Committee meetings, which discusses the Department's best practices and policies such as Senior Executive recruitment and hiring, Performance Management and Awards. Project Management-Collaborate with Senior HR Specialists and Managers to review and improve current HR related processes. Ability to take on lead roles when assigned HR projects which include but not limited to, researching various topics, evaluating best stand practices, determining impact on established processes and achieving desired outcomes. Experience with developing presentations and briefings for peers and senior level managers. Able to present information orally and written in an organized and understandable format for various audiences. Provides voice and data communications systems for small and mid-sized companies. HR Specialist 09/2013 to 12/2016 Company Name City , State Marketing- Devised marketing and branding initiatives to increase agency advertisement and visibility among colleges and universities as, "The Employer of Choice" for internships and recent graduate programs. Facilitate information sessions on various topics such as resume writing, internship programs, use of USAJobs.gov and interviewing skills. Devise recruitment strategies and develop tactical plans to complete recruitment projects. Research, develop and manage recruiting and internship programs. Attend recruitment events to market and brand the agency among jobseekers. July 2014 participated and delivered a presentation to the Recruitment Consortium at/for DCPAS on the topic of "Generational Differences in the Workplace". Attend recruitment events to market and brand the agency among jobseekers Program Management- Effectively and successfully implemented a non-paid internship program for the agency, which will be available agency wide internship FY-15. Successfully established a non-paid internship with the onboarding of (20+) participants into the intern program since 2014. Create, develop and presented managers with briefings and presentations regarding the internship program. Develop and present recruitment presentations, Handbooks for Student Hires, Advertisements and other mass communications for internal and external sources. Request "eQuip" and drug testing for participants in the internship program. Develop a database to track the distribution of marketing materials at various events for reporting and metrics. In 2015 successfully launched the agency's 1st ever Shadow Day Program, in which 6 student participants from Bowie State University were selected to spend the day with us and Shadow some of our agencies leading professionals. In 2016 the Shadow Day program grew to support more than 19 students from 4 different colleges and universities. Due to the success and popularity of the program, I was awarded a Performance Award and nominated as Employee of the 2nd Quarter. Social Media Management- Created and maintained the Human Capital Management Office Facebook and Twitter accounts to further brand the agency and promote job opportunities through social media. These 2 social media accounts were created to further expand our outreach to Gen X'ers and Millennial's that utilize social media as a means to learn about career opportunities and employers. Collaborated with other internal and external entities to complete various recruitment and staffing projects. Research various internship programs to design the current internship program for the agency. Planned, managed and effectively devised strategies to re-establish the agency's Paid Student Internship Program (PSIP) with agency Senior Leaders, Recruitment Manager and Lead to ensure a successful program launch. Plan, organize and evaluate the success of the programs and the participants experience and development through surveys and evaluations to ensure the program meet all important benchmarks. HR Policy Advisement- Provided well researched information and guidance regarding recruitment/staffing policies to managers and other customers when requested. Consult and advise hiring managers onpossible HR hiring authorities and flexibilities when recruiting and staffing for open positions. Establish partnerships with colleges and universities across the country to better expand our student outreach program and recruit to students as well as target underrepresented groups, for possible internship and full-time career developmental positions. Research and brief team members on the latest Applicant Tracking Systems (ATS) which would meet the demand and need of our Recruitment Office while streamlining the application process. Create articles for HCMO newsletters and ACCESS magazine. Devise and create marketing packages and campaigns. Create SOP's for future Recruitment Office training and development. Additional duties include assisting with the development and executions of the Take Your Kid to Work Day project in April 2014. Developed and implemented an agency Shadow Day Program which has grown over the course of 2 years. The program has gained the recognition and support of many of the agencies leaders and staff. Key Results:. Played a key role in ensuring the successful launch of Sometown office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Cut benefits costs by 16% by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide. Revised job descriptions across all levels and 25+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. HR Assistant 10/2011 to 09/2013 Company Name City , State Provide effective and timely customer and technical support in delegated examining and staffing processes.  Drafted job analysis and job announcement for Wage Grade and General Schedule positions. Responsible for reviewing and pre-audits of delegated examining case files. Advised Senior HR Specialists and hiring managers on available policies and hiring flexibilities available within delegated examining and Code of Federal Regulations. Education and Training Bachelor of Arts (BA) : Broadcast and Print Journalism 05/1998 St. Augustine's University City , State Broadcast and Print Journalism 3.4 Masters of Business Administration : Human Resources Management 05/2016 St. Leo University City , State Human Resources Management 3.4 Activities and Honors Alpha Kappa Mu Honor Society, Special Emphasis Committee, 2015 Defense Security Service Employee of the Quarter Nominee, 2015 On-the-Spot Cash Award for Developing and Conducting Agency Shadow Program Skills Agency marketing and branding, Human Resource Management, Human Resources, critical and analytical thinking, Leadership Development, Lead HR Special Project, research and development, event organizer, journalism

HR

HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS) Summary To obtain a position which utilizes and enhances my education and work experience with the Potential for career advancement. Recognized for long hours, commitment to customers, attention to detail and follow up. Work well as a team member or independently and under pressure. Demonstrates ability to meet the needs of patrons, dependable, hardworking and punctual. Excellent basic clerical and computer skill including knowledge of Microsoft Office. Excellent interpersonal, listening and communication; both written and spoken skills. Sound ability to keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, and excellent at reporting. Highlights Proficient with Healthcare Effectiveness Data and Information Set (HEDIS) Proficient with Georgia's Medical Management Information System (MMIS) Proficient with Georgia Registry of Immunization Transactions and Services (GRITS) Excellent communication skills Advanced clerical knowledge Filing and data archiving Medical billing Accomplishments Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones Experience Healthcare Effectiveness and Information Set Coordinator (HEDIS) 04/2014 to Current Company Name City , State Handle inbound/outbound member calls and assist them in obtaining service, appointment scheduling, arranging transportation, and initiating reminder calls, e-mails and/ or faxes. Educate and inform members about current and past due clinical services which improves member health outcomes and increases Health Plan HEDIS rates. Conduct HEDIS provider chart request calls to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan Proprietary Information system or Georgia Registry of Immunization Transactions and Services (GRITS). Identify and refer members to internal programs and services i.e. Case management and Disease Management, Maintain strict confidentially and compliance with Health Insurance Portability and Accountability ACT during outreach activities. Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 to 01/2014 Company Name City , State Entered information from lease into the system. Pulled, Filed, and Organized Resident Lease's, in Numeric and Alphabetic order. Worked the front window and signed in assisted walk-in clients. Answered incoming calls, provided information about properties that are move-in ready, and contact leasing agents for information that assist with with more information the property, and transferred all other calls to the appropriate department. Customer Service/ Pharmacy Technician 10/2012 to 08/2013 Company Name City , State Provided customer service to patients who wanted or needed to save money on name brand prescription drugs. Activated/Deactivated Rx Discount cards for qualifying and non-qualifying patients. Assisted pharmacist and pharmacy technicians with proper steps on how to bill the Rx discount cards. Verified card benefits, provided override codes when needed and reversed paid claims upon request. Passport II Specialist 02/2012 to 09/2012 Company Name City , State Provide General Information for customers who need assistance with obtaining a U.S. Passport. Educate customers about personal account information and their minors Passport. Customer Service/ Inbound Sales Rep 01/2011 to 12/2011 Company Name City , State Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones. Took bill payments as well as made payment arrangements on account balances. Customer Service/ Inbound Sales Rep 08/2010 to 01/2011 Company Name City , State Assisted with ordering large appliances over the phone for customers. Provided online assistance when needed and education about appliances. Assisted with setting up appointments for cleaning , repair and delivery. Customer Service/ Sales Rep 06/2008 to 12/2009 Company Name City , State Provided award winning customer service to Sprint/Nextel and satisfy customers on every call. Assisted customers with paying their bills as well as reading bills, sold phones and accessories, ported customers to Sprint/Nextel. Handled account modifications and all account needs. Assisted with technical support for the Peek device activated and deactivated services when needed or upon request. Debt Collector 02/2008 to 05/2008 Company Name City , State Assisted with every day transactions as instructed. Attended Owens Community College after work hours. File Clerk and Backup Receptionist 08/2007 to 10/2007 Company Name City , State Alpha and Numerical Medical Record Filing for the Claims Department. Sales Associate 05/2006 to 12/2006 Company Name City , State Performed all duties as instructed. Education H.S. Diploma 2007 Humanities and Science Institute (ICI) City , State Skills Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation

HEALTHCARE

CONSULTANT Profile Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds. Skills Pressure and rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics and material balance Economic analysis (ARIES) Knowledge in SEC reserves estimation concepts Project management Reservoir management History-matching and production forecast Compositional and black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood). Knowledgeable in unconventional resourse evaluation and modeling of fractured systems. Good understanding of reservoir geology and depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding of log and core analyses Accomplishments Strategic development Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels. Project Management By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900. Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost. Directed and mentored interns who later landed permanent positions as a result of my efforts. Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%. Project coordination and outreach Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014. Appointments and awards Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research. Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010. Professional Experience Consultant January 2009 Company Name － City , State Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore. Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater injection. Evaluate geomechanical effects of fluid injection into the Lawson formation. Reservoir Engineer January 2011 to November 2014 Company Name － City , State 02/2011— 09/2012 Investigator Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features. Collect and synthesize input data for compositional simulations. Calibrate reservoir models to field observations and data. Estimate reserves and forecast production using both analytical techniques and compositional simulation. Evaluate the viability of different field development scenarios and new drilling locations. 04/2012—12/2013 Key personnel Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models to field observations and data. Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields. Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field. 10/2012—09/2014 Principal Investigator Depositional environment and storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial & alluvial, turbidite, and strandplain. Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments. Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations. Develop simulation workflow and manage reservoir modeling tasks. Design and manage the development of an access database tool used to analyze and interpret simulation results. Other responsibilities Provide general reservoir engineering and characterization expertise to other projects Respond to request from field operators, agencies, and staff. Lead research tasks in other projects. Write reports, journal manuscripts and communicate results to management and clients. Post-Doctoral Research Engineer November 2009 to October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation of state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect and generate input data for compositional simulations History-match reservoir model to field data and estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage. Analyze simulation results and evaluate changes in reservoir stress and strain Correlate predicted geomechanical stress changes with bserved microseismicity Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity. Geophysical survey assistant November 2004 to July 2005 Company Name － City , State Line-up cables and place geophones for geophysical surveys Assist in equipment and personnel transportation to field sites. Education and Training Training : 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK. Training : 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training : 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training : 2011 Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D : Civil Engineering , 2009 University of South Florida － City , State , USA M.S : Petroleum Engineering , 2004 Technical University of Denmark － City , State , Denmark B.S : Chemistry , 1997 University of Buea － City , State , Cameroon Minor in Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010 Affiliations Society of Petroleum Engineers American Geophysical Union University of South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX.

CONSULTANT

LEAD CHEF & FOOD TRUCK MANAGER Summary At the Culinary Institute of America, I was taught and mentored by an expert team of world renowned chefs and professors with outstanding industry and education credentials. I gained extensive exposure and experience through the advanced culinary curriculum that is only offered at CIA. My education went beyond memorizing and executing foods, cooking techniques and recipes - I learned how to analyze foods, how to adapt them, and most important ... how to get creative with them. I am well trained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how to prepare a wide variety of global cuisines, as well as, wine & beer pairing. I have had the opportunity to work with famed Chef Larry Forgione "The Godfather of American Cuisine" (father of Iron Chef Marc Forgione) Learning the true practice of sourcing local ingredients into the restaurant known as farm-to-table cooking. I gained extensive hands-on experience in CIA professional kitchens and bakeshops, and in their award-winning student-staffed restaurants (including the American Bounty Restaurant, and Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained both back-of-the-house and front-of-the-house experience under the guidance of the expert faculty and through a 5 month externship at Walt Disney World's 3rd signature premier restaurant "Artist Point" in Orlando, Florida at the Wilderness Lodge in Magic Kingdom. Additionally, I gained solid professional experience at Cattail Creek Country club in Maryland, running the private catering businesses. Highlights Focused and disciplined High volume production capability Contemporary sauce work Well-tuned palette Sense of urgency ​Problem Solver ServSafe certified Accomplishments Recipient of 2011 Glenelg High School Principal's Award for Exemplary Achievements (Only 13 graduates out of a class of 300 received this distinction). Lead member of Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, then 1st Place finish in the annual ProStart Competition. Successfully managed the culinary kitchens at the Culinary Institute Of America Successfully worked my way up quickly through all stations at the Artist Point Resort in Walt Disney World, serving 300-700 covers each night with a cohesive team. Successfully branched out on my own, traveling to Napa CA to continue pursuing my Personal Chef goals.  Experience 05/2015 to Current Lead Chef & Food Truck Manager Company Name － City , State Helped make a concept become a reality and currently working to become a brand.  Working under a talented former French Laundry Executive Chef, and a team of passionate individuals.  10/2012 to 02/2013 Executive Chef Company Name － City , State Worked multiple stations (including pantry, fish, middle sauce and grill). Made significant contributions to assist kitchen to successfully serve thousands of dining guests during the busy 2012 Thanksgiving & Christmas Holiday season. Gained invaluable experience is a fine dining, high production kitchen (average 200-300 covers normally; 500-700 during holidays, 40+ hours/wk) Developed and maintained positive working relationships with others to reach business goals. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Consistently provided professional, friendly and engaging service. Provided friendly and attentive service. 05/2010 to Current Chef, Owner Company Name － City , State Chef Aaron LeRoi Hodge - Various Locations From Maryland to New York to California (www.ChefAaronLeRoi.com) - specializes in Healthy Cuisine and Personal Fit Meals. Preparing 50-100 meals weekly for customers at various types of gyms. Rotating healthy weekly menu choices; fresh local ingredients; focused on catering real, naturally ingredients, that can improve health and promote good eating habits. Full Personal Chef Services w/ a wide variety of meals from 10 - 50 guests 05/2010 to 02/2012 Culinary Apprentice under Executive Chef Company Name － City , State Food preparation, cooking, carving, grilling, food plating and serving for buffets. 30 hours/week Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Education 2011 High School Diploma : Culinary Arts Academy Culinary Arts Glenelg High School － City , State Culinary Arts Academy Culinary Arts 2012 L'Academie de Cuisine : Culinary Arts Howard County Community College － City , State Culinary Arts 2014 Bachelor of Arts : Culinary Arts & Culinary Arts Management The Culinary Institute of America － City , State Skills Knowledge of the personal chef/private catering business Maintain great quality of food  Fast and capable of handling large projects

CHEF

SENIOR IMPLEMENTATION MANAGER Summary Manage and coordinate all aspects of benefit plan implementation for new and existing customers. Provide focused service through initial post-sale client administration while fostering strong, long-term partnerships with customers and all key stakeholders including sales/service, consultants and other internal business units. Committed to promoting on-going enhancements for program installation. Qualifications Conflict resolution techniques Team management Meticulous attention to detail Effective verbal and written communication skills Embrace and promote change Committed to continuous learning Creative and innovative  Project Management Strong interpersonal communication skills Highly organized Trainer and mentor to new staff Accomplishments Part of combined effort that helped team exceed key performance metric goals for New England Territory. Part of combined team effort that exceeded performance threshold for turn around times resulting in monetary incentives. Promoted to Senior Implementation Manager Nominated for Aetna Way Silver Award Experience Senior Implementation Manager 07/2016 to Current Company Name City , State Mediate and coordinate resolution of all project deliverables and implementation related issues to guarantee customer expectations are met and exceeded. Develop and execute implementation strategy consistent with customer expectations; Ensure strategy is administered in accordance with all performance guarantee arrangements. Assist with the selection of implementation staff and the development of training activities; Mentor to new staff. Identify gaps and recommend enhancements related to new and/or existing services and workflows based on a broad view of the organization; contribute to development of new or updated implementation tools, resources, and materials Implementation Manager 04/2006 to 07/2016 Company Name City , State Effectively managed implementation team dynamics and provided direction/coaching to fellow team members ensuring success of the overall implementation process; engaged team members to follow-through on their responsibilities and tasks.  Maintained a high level of organization with strong attention to detail and accuracy while prioritizing a large caseload to achieve Key Performance Metrics of 98.89% quality with 99% turnaround; consistently received positive feedback from sales partners, coworkers and internal constituents. Collaborated and developed complex account structures based on customers' objectives and Aetna's systems, administration and reporting requirements. Successfully helped implement Mental Health Parity and Health Care Reform benefit changes to ensure Aetna remains compliant. Nominated for the Aetna Way Silver Award for my devoted assistance. Implementation Specialist 02/2004 to 04/2006 Company Name City , State Precisely installed medical, dental and pharmacy benefits for mid-size, large and specialty accounts into Aetna systems applying state and federal legislation. Extensive knowledge of Aetna systems and tools  Successfully met quality through strong attention to detail achieving 99.49% accuracy. Efficiently resolved problems through effective communication skills and strong interpersonal relationships with Implementation Managers, Sales Executives, Account Managers, Drafters and Underwriters. Monitored reports on a daily basis to manage a large and complex caseload. Consistently met targeted deadlines attaining 99.76% precision. Student Teacher 02/2004 to 05/2004 Company Name City , State Designed and implemented lesson plans. Organized St.Jude Math-a-thon event with students. Successfully applied Responsive Classroom technique to ease switch from teacher to myself Intern 09/2003 to 06/2004 Company Name City , State Implemented lesson plans for grades k-5 in various schools and classrooms. Taught classes in art, music, and gym. OTHER Fitness Consultant 09/2000 to 11/2004 Company Name City , State Supervised front desk and childcare staff to establish productive workflow. Trained new employees for effective transitioning of old and new hires. Promoted to fitness consultant after 1 year of front desk and childcare work. Education Connecticut Initial Educator Elementary Certification, K-6, June 2004 Sacred Heart University City , State Master of Arts : Teaching July 2004 GPA: 4.0 Bachelor of Science : Psychology May 2003 GPA: 3.9 Summa Cum Laude, Psi Chi, Delta Epsilon Sigma Languages Fluent in conversational Italian Skills Computer proficient, Salesforce.com, advanced interpersonal communication skills, teacher and mentor, project management, adaptable and flexible, responsive, analytical, conflict resolution

FITNESS

EXECUTIVE SOUS CHEF Summary Dynamic, resourceful and skilled Executive Head Chef with 25 years of success in fine dining, casual dining and catering. Skills Staff development and training Inventory control ServSafe certified Operations management Follows propers SOP's of all organizations Focused and disciplined Cross-functional team management High volume production capability  Well-tuned palette Supervision and training Focus on portion and cost control  Bilingual (English/Spanish) Featured in The Carroll County Times Core Accomplishments Successfully managed two kitchen staffs of 40 employees during high volume dinner services for more than 250 diners each night. Experience Executive Sous Chef Dec 2016 to Current Company Name － City , State Taste all prepared dishes, and observed color, texture and garnishes. Adhere to staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and support companies SOPs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Executive Chef Jan 2012 to Dec 2016 Company Name － City , State Reduced food costs by 2% by expertly estimating purchasing needs and buying through approved suppliers. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment Expert in final plate preparation with authentic presentation. Executive Chef Apr 2005 Company Name － City , State Reduced food costs by 2% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food production. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Developed strategies to enhance catering and retail food service revenue and productivity goals. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Education and Training Bachelor of Arts , CULINARY ARTS 2001 CULINARY ARTS BIC City , State , United States Classes in Restaurant and Facility Operations Coursework in Pastry Arts Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Nutrition courses Skills Arts, budget, color, cost control, Staff training, English, estimating, Focus, functional, Inventory management, inventory, Inventory control, team leader, meetings, negotiator, Operations management, problem solving, producing, program development, purchasing, quality, receiving, retail, safety, Spanish, Staff development, staffing, Supervision, team management, work-flow

CHEF

HR ASSISTANT Summary Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality. Highlights Compensation knowledge MS Office Suite AR/AP proficiency Oracle knowledge Great communication skills Great analytical skills *New Hire Training Filing & Records Management Spreadsheets/Reports Office Management Customer Service QuickBooks, Peachtree New Hire paperwork Experience 03/2016 to Current Company Name － City , State Sourced, recruited for call center to all departments throughout the company. Responsible for finding the right candidates and matching them to temporary or permanent job placement for the company. Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork. Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process. Complete initial phone interviews to evaluate applicants' qualifications. Scheduling job interviews for field managers after seeing that applicant meet the job requirements. Administer and manage scores tests given to applicants before making the job offer. Help organize job fair and manage files for applicants that are not qualified. Circle K -Naples, FL Provides convenient services to the community. 02/2011 to 10/2014 HR Assistant Maintained employee compensation, benefits, PTO, timecards and promotion opportunities. Explained and held trainings for new and existing employees on benefit programs and company rules and regulations. Managed Background Checks from ordering paperwork to documenting results in the system. Requested and completed spreadsheet for drug tests results. Managed internal Human Resources records for two stores and oversaw all investigations and disciplinary actions. Completed exit interview paperwork. Managed and processed time card for payroll processing by manager in a timely manner. Processed new hire paperwork, completed on-boarding process and managed their records. Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks. Further developed strong communication and customer service skills as result of working with clients. 01/2007 to 01/2010 AR/AP Representative Company Name － City , State Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner. Review documents for product returns and loaner fees. Solveed incorrect billing, back up cash applications. Made collection calls to clients periodically Lien, Waiver and NTO. Processed invoice through payment cycle. Insured that all venders are paid in a timely manner. Reconciliation of vendors. Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. 01/2004 to 01/2007 Office Assistant Company Name － City , State Electrical company Updated the database with customer calls. Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue. AR/AP Filling lien, waiver and managed collection. Coordinated complex travel schedules, accommodations and trip logistics for candidates. Entered personnel and subcontractor data into a central database. Evaluated timecards for accuracy on the regular and overtime hours. Education Associates of Science : Human resources and Organizational Leadership RASMUSSEN COLLEGE － City , State Human resources and Organizational Leadership 06/2016 Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -"How to Hire Smart" Rasmussen College Skills Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website

HR

MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation. Highlights 5+ years of Leadership as a Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling & Resolution Project Management Facilities Management 10+ years of Call Center Environment Mortgage Default & Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance & Regulatory Quality and Control Accomplishments I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses. I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements Experience 02/2010 to Current Mortgage Banking Research Specialist Company Name － City , State Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis. I review and research Executive Office complaint responses for compliance and regulatory checks I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging. I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept. I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends. 06/2005 to 12/2009 Sr. Loss Prevention Lead Company Name － City , State Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team. Trained/assisted employees with daily responsibilities and monthly production goals. Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement. 01/2001 to 06/2005 Loss Prevention Supervisor - Floater Company Name － City , State Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement. Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned. Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations. 05/1998 to 12/2000 Assistant Facilities Manager Company Name － City , State I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business. I implemented employee schedules and organized shifts according to business needs I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises. I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project. Education current Bachelor's Degree : Business Administration Finance Ashworth College － City , State Business Administration Finance Skills Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented.

BANKING

COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons and Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained in defensive tactics Valid  South Carolina  driver's license Supply and logistics planning Secret Security Clearance Trained in emergency response Accomplishments Personally responsible for over $ 500,000.00 of command equipment with no deficiencies, losses or damages. Received Global War on Terrorism Service Medal. Formally commended by the Inspector General for superb supervisory actions and management. Formally commended by Marine Corps Association & Foundation for superior accomplishments while enrolled in Combat Marksmanship Trainers Course. Formally commended by the Commanding Officer of Marine Corps Tactics & Operations Group for outstanding performance while serving as Response Cell Non-Commissioned Officer in Charge. Experience June 2015 to August 2016 Company Name City , State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed over 2,000 Marines in all phases of the Marine Corps Marksmanship Program on the qualification and re qualification on small arms ranges. Additionally, assisted in the operation of 35 firing ranges. June 2015 to July 2016 Company Name City , State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors with the training of over 200 Marines and Sailors in the Marine Corps Martial Arts Program by planning and executing Combat Conditioning (Physical Fitness Training). Conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt. Teaching the Marine Corps Martial Arts Program in the absence of the Instructor. September 2014 to June 2015 Company Name City , State Combat Marksmanship Coach Analyzed difficulties of over 3,000 shooters during dry and live fire exercises in all phases of the Marine Corps Marksmanship Program during qualification. Additionally, assisted in the operation of 56 firing ranges. October 2015 to October 2015 Company Name City , State Response Cell Non-Commissioned Oficer Organized the set-up of a large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines to use combat simulation programs and to effectively support adjacent units involved in the exercise. Supervised and assisted Marines with daily tasks and execution of the amphibious landing followed on by a ground assault. Greater details of duties and training evolution are classified. Education 2016 Marine Corps University; Distance Learning City , State Terrorism Awareness - Leading Marines - Pistol Marksmanship - Infantry Squad Leader: Weapons and Fire Support - Inspection and Repair of the M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen Veteran Interests Lacrosse, Rugby, and Educating People on Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer

ARTS

LEAD ACCOUNTANT Highlights QuickBooks, Peachtree, In-house Accounting Systems and Financial Reporting, MAS 90, FAR, WAWF, Great Plains, Integration Manager, FRx reporting. Hyperion Workspace, Planning, Enterprise, Essbase, Schedules and Reports, Crystal Reports, MS Office with strong Excel skill Financial Accounting Database Management Budget Administration Performance Reporting Tax Preparation and Compliance Forecasting/Trend Analysis Strategic Planning Cash-Flow Analysis Variance Analysis Sarbanes-Oxley Research and Compliance Experience Lead Accountant November 2011 to Current Company Name － City , State Experience in various areas including, but not limited to: operating budgets, financial analysis/planning, financial statements and reporting, accounting policies and procedure, cash flow, taxes, auditing, and business process improvements. Manage various areas in financial accounting, budgeting and financial analysis. Execute qualitative and quantitative analysis techniques to minimize risks and liabilities. Develop and implement system processes to achieve financial discipline and improve the overall efficiency of the organization. Provide strong analytical skills, good relationship management and negotiation skills in liaising with various large corporate entities, financial institutions and various regulatory authorities. Monitor and manage daily processes for multiple complex revenues streams. Review contracts for new pricing schedules while researching and implementing new accounts into the accounting systems. Provide subject matter expertise in analyzing revenue trends and apply corrective measures to risk findings. Maintain ongoing communication with key stakeholders to include accounts, operations managers and new markets support teams for emerging accounting issues and recommend corrective actions. Test internal controls for compliance in preventing fraud and improving accounting processes while meeting full compliance with GAAP, Federal and State law. Stay abreast of relevant new market events and new product in the pipeline. Track daily activity of the firm's new contracts and provide recommendations on financial related issues. Maintain the accuracy and completeness of all deferred revenues and enforce timely revenue recognition. Lead and develop methods and implement revenue test models for complex billing structures. Perform trends analysis on revenues using quantitative methodology and forecast future contingencies. Maintain the new revenue backlog inventories and periodically testing for appropriateness against new pricing conditions as well as accounting policy determinations. Identify risky accounts in default and communicate to account managers for corrective actions. Prepare various ad hoc reports upon request by senior management requiring knowledge of general ledger and supporting sub-ledger details. Lead, support, and assist the external financial audit process. Prepare and maintain various incentive payment schedules for the prescriber program. Lead and support the billing automation effort while streamlining the monthly billing process for more prompt, accurate and timely billing of our customers. Improve cash flows by meeting targeted projections. Senior Accountant September 2006 to October 2011 Company Name － City , State Compiled and analyzed financial data used in the preparation of corporate financial statements. Provided support to business operations through analysis of key performance indicators and trends. Maintained and supervised the various systems of internal controls over financial reporting while assessing and remediating deficiencies discovered through periodic testing making easier to reconcile accounts. Collaborated, compiled, and prepared budgets and forecast operational activities. Maintained general ledger and sub ledger accounts by posting and documenting financial journal entries. Managed and maintained corporate closing schedules for periodic financial reporting. Monitored and maintained fixed assets and depreciation schedules on ongoing basis. Filed property taxes with county and ensured compliance of corporate sales taxes with Federal and State. Lead team in the preparation and coordination of the financial audit process. Reconciled bank statements and procured recommendations for all bank irregularities issues with key stake holders. Staff Accountant March 2006 to August 2006 Company Name － City , State Performed monthly closing cycle, responsible for preparing, analyzing, reconciling and correcting financial statements and management reports for the homebuilding divisions. Acted as the primary contact for operations' personnel for any accounting-related matters. Maintained the company's systems of internal controls over financial reporting. Posted financial statement entries; including reconciling and documented P & L re-classification entries. Verified preliminary sales report and composed final corporate reporting. Reviewed and reconciled inventory status and posted reconciling entries. Prepared and corrected preliminary escrow analysis, including extensive analysis of escrow account allocation entries. Performed analysis of direct profits. Reviewed and created roll forward reports of builder's reserve runs summary. Reconciled builder proceeds with mortgage proceeds. Researched accounting procedures, policy and statures, including Sarbanes-Oxley, SEC compliance, IRS, state and local tax laws. Education BS : Accounting Business Administration , 2005 University of Maryland University College － City , State Accounting Business Administration CPA Candidate Skills accounting, Accounting Systems, ad, analytical skills, auditing, automation, billing, budgeting, budgets, Budget, business operations, business process, Cash-Flow, cash flow, closing, contracts, CPA, Crystal Reports, Database Management, Essbase, senior management, financial, Financial Accounting, financial analysis, financial analysis/planning, Financial Reporting, financial statements, fixed assets, Forecasting, general ledger, Great Plains, Hyperion, inventory, ledger, law, market, MAS 90, Excel, MS Office, negotiation, Enterprise, Peachtree, personnel, policies, pricing, processes, quantitative analysis, QuickBooks, reconciling, relationship management, reporting, researching, Research, sales, Sarbanes-Oxley, Strategic Planning, Tax Preparation, tax, taxes, Trend

ACCOUNTANT

DIGITAL ADVERTISING CONSULTANT Experience Digital Advertising Consultant , 07/2013 to 12/2017 Company Name – City , State Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners. Responsible for accessing company's digital strategy and recommend tactics to achieve platform efficiencies and brand awareness. Develop performance KPI Expectations for company's strategic objectives. Executed A/B testing for client strategy to report and recommend best performing variables. Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, and website solutions to generate new business within the organization's niche market. Analyzed and implemented various digital marketing tools to develop well-rounded strategy for the organization. Maintained all ad campaigns and ensured appropriate reports and delivery rates. Worked with web development team to implement tracking pixels. Be the main point of entry for all internal and external tracking pixel placements. Sales Engineer , 03/2008 to 04/2010 Company Name – City , State Provided pre-sales technical assistance and on-line product education of SaaS ad serving management software AdJuggler. Created and presented training courses on relevant and proper ad operations workflow for 80+ publisher and marketer clients in the B2B and B2C business. Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA processes, and solved delivery and discrepancy issues. Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters. Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, and client media plan implementation. Prepared technical presentations to effectively communicated AdJuggler's value proposition within a highly competitive ad serving platforms market. Coordinated the design, development, and maintenance of specialized Ad-Serving platform software tailored to client's strategy and workflow. Evaluated, tested and integrated vendor partners for data targeting, verification, and maintenance. Each vendor was evaluated on features, service, price, and other metrics to determine integration suitability with AdJuggler Ad Server Platform. Worked with 3rd party rich media and video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements and implementation. In addition to maintaining vendor relationships to facilitate efficient integration of 3rd party media assets with AdJuggler Ad Server. Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order. Provided customer training and implementation assistance on online ad serving and management software. Worked with clients to define campaign requirements, including KPI and performance benchmarks to ensure satisfactory ROI. Maintained product road maps and feature specifications in addition to managing product releases timelines of major product builds and custom development requests. Drive operational efficiency through the design, creation, and maintenance of an extensive technical documentation and reference material regarding AdJuggler Ad Server platform as well as ad operations processes. Produced In-platform contextual instructional video modules for the AdJuggler Ad Server platform. Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to improve workflow with the UI/UX design of the Ad Server. Client Data Analyst , 06/2007 to 03/2008 Company Name – City , State Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and Goodsync, through web based customer support application. Assisted Customers with downloading, activation, and technical issues via telephone. Handled organization computerized shipping and receiving of goods. Performed verification of on-line purchase, authentication of credit card as well as other payment methods. Education Bachelors of Science : Computer Science Eastern Shore , May 2007 University of Maryland Computer Science Eastern Shore Summary 7+ years of experience in strategic planning, programmatic advertising, campaign management, performance optimization, and inventory forecasting. Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad Exchange, and Ad Network platforms. Experience in leveraging all facets of advertising operations including but not limited to campaign management, advertising application management and detailed campaign analysis. Proficient in the use of various reporting tools and advertising platforms. Extremely passionate and knowledgeable about digital media. Highlights DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and Supply Side platforms, RTB, and prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS Skills Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow

DIGITAL-MEDIA

ADMINISTRATIVE ASSISTANT Experience ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Maintain strong knowledge of basic medical terminology to better understand services and procedures Fostered relationships with customers to expand customer base and enhance loyalty and retention Collaborated with carriers to resolve discrepancies in insurance payments Documented and tracked customer account details Handled billing related activities focused on medical specialties Examined claims, records and procedures to grant approval of coverage HOME HEALTHCARE AIDE , 12/2016 to Current Company Name – City , State Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs Developed strong and trusting rapport with each patient to facilitate best possible care and assistance Ran errands for clients and transported to appointments to maintain wellness and support daily living needs Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life Completed data entries in charts and log books to document client progress Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Dispersed incoming mail to correct recipients throughout office Organized files, developed spreadsheets, faxed reports and scanned documents Scheduled appointments on behalf of staff members to keep office operations smooth and efficient Tracked office stock and maintained inventory in neat and organized fashion Managed building access and supplied key cards to employees and visitors Filed and retrieved records to support business needs and boost team productivity UNIT CLERK , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Coordinated supply replenishment to meet expected unit demands Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members Organized ordered medical tests, including sample collection and patient transportation Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos Disciplined children and recommended other measures to correct behavior Communicated with children's parents or guardians about daily activities, behaviors, and problems Provided students with personalized educational, behavioral and emotional support Cleaned and organized classrooms, materials, and supplies for maximum efficiency Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps Distributed classroom materials and supplies such as pencils, paper and art materials Kept over 10 students safe in classroom and outside environments. Work History ADMINISTRATIVE ASSISTANT , 06/2019 to Current Company Name – City , State Perform general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors Review and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file Assure timely verification of insurance benefits prior to patient procedures or appointments Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping Accurately input all patient and insurance information into company's computer system using Maintain strong knowledge of basic medical terminology to better understand services and procedures. HOMEWATCH CAREGIVERS , 12/2016 to Current Company Name – City , State Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with dressing and grooming Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their personal care Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed diets Accompany clients to doctors' offices Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp stimulation Ensure clients' well-being, safety, and comfort in adherence with physicians' orders Supervise frequent activities such as medication and personal hygiene to ensure safety Complete data entries in charts and log books to document clients' progress with accuracy Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs. OFFICE ASSISTANT , 09/2017 to 09/2019 Company Name – City , State Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations Filed and maintained records Collected, sorted, distributed, and prepared mail, messages, and courier deliveries Provided information about establishment, such as location of departments or offices, employees within the organization, and services provided Performed duties, such as taking care of plants and straightening magazines to maintain lobby or reception area Scheduled appointments and maintained and updated appointment calendars Copied, sent faxes, and handled all incoming and outgoing correspondence Answered and quickly redirected calls. MICHIGAN MEDICINE , 06/2018 to 11/2018 Company Name – City , State Cleaned and sterilized instruments and disposed of contaminated supplies Processed monthly reports for department performance Scheduled and confirmed patient appointments with patients and healthcare professionals Answered patient questions and fielded complaints Coordinated between patients and healthcare professionals to meet patient needs Monitored infection control procedures to ensure facility-wide health and safety Maintained patient charts and confidential files Coordinated supply replenishment to meet expected unit demands. DAYCARE TEACHING ASSISTANT , 03/2016 to 08/2016 Company Name – City , State Escorted children on outings and trips to local parks and zoos Disciplined children and recommended other measures to correct behavior Communicated with children's parents or guardians about daily activities, behaviors, and problems Provided students with personalized educational, behavioral and emotional support Cleaned and organized classrooms, materials, and supplies for maximum efficiency Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps Distributed classroom materials and supplies such as pencils, paper and art materials Kept over 10 students safe in classroom and outside environments. Education Bachelor of Science : Health Administration , Expected in 2020 EASTERN MICHIGAN UNIVERSITY - City High School Diploma : 2016 MIFFLIN HIGH SCHOOL - City High School Diploma : 2016 FORT HAYES CAREER CENTER - City Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Certifications First Aid & CPR Highlights Records management systems Excel spreadsheets Meeting planning Database entry Appointment scheduling Senior leadership support Insurance processing Skills Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements

HEALTHCARE

BUSINESS DEVELOPMENT CENTER MANAGER Professional Summary Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results. Experience Business Development Center Manager , 08/2017 to 10/2018 Company Name － City , State Achieving daily-weekly and monthly goals and objectives. Making 75-100 outbound calls per day. Initiating and Responding to customers with 40-60 emails per day. Working in a computer based management tool. Setting a volume of appointments daily. Following up with customer vehicle inquiries efficiently to maximize opportunities. Effective working as part of a team. Internet Sales Manager , 12/2016 to 03/2017 Company Name － City , State Maintained a 94% average of leads answered in <15> 3 minute average answer time per lead.  Worked flexible schedule and from home office to insure precise customer lead follow up Provided expert product and service information. Delivered 5 Units during first week of hire Ensure that salespeople are informed of all incoming appointments Enhance customer satisfaction during the entire purchase experience. Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach Sales Consultant , 12/2016 to 08/2017 Company Name － City , State Contributed to repeat and referral business by using strong customer service and problem solving skills. Maintained a 98 % customer service satisfaction rating per KIA Performance Center. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Developed and executed sales promotions. Provided expert product and service information. Community Donation and Outreach Manager - Eastern CT Territory , 05/2016 to 12/2016 Company Name － City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Worked effectively in a heavily cross-functional, fast paced environment. Directed and supervised employees engaged in sales and inventory-taking. Trained staff to deliver outstanding customer service. Identified inefficiencies and made recommendations for process improvements. Built partnerships with local organizations to increase company offerings and improve services. Established 54  new accounts in only 6 months through successful client development. Membership and Marketing Manager-Eastern CT Territory , 07/2014 to 05/2016 Company Name － City , State Managed 22 towns in CT with over 5000 girls and 3000 adults. Attended and participated in community meetings and groups Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families Facilitated activities that developed students' physical, emotional and social growth. Worked with an average of 20 students per program. Trained program staff to deliver outstanding   educational and creative programming. Loss Prevention and Operations Manager , 08/2013 to 07/2014 Company Name － City , State Ensures highest level of compliance in and the execution of company sponsored training programs for all employees. Responsible for the protection of company assets through multiple avenues of Loss Prevention. Maintained high average (90-95%) audit stores compared to the company average (82%). Lead Sales Associate - Part Time , 08/2013 to 07/2014 Company Name － City , State Exceeding company sales standards within my first month (7.9% increase to projected sales budget). Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service. Assistant Store Manager , 04/2012 to 08/2013 Company Name － City , State Created plans to maximize sales and customer service on a weekly basis. Maintained a "customer first" selling experience to increase future sales. Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level. Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment. Shift Supervisor , 05/2010 to 04/2012 Company Name － City , State Responsible for opening and closing procedures. Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%). Cross trained all employees to work efficiently in all areas of retail store. Department Manager , 11/2009 to 05/2010 Company Name － City , State Highest sales rating for three consecutive months (10% increased sales over projected budget). Trained all new sales associates for other departments. Controlled department payroll budget. Scheduled staff efficiently to maximize sales and accommodate store traffic. Member Program Facilitator , 09/2008 to 06/2012 Company Name － City , State Active leader in multiple urban towns across CT. Exceeded membership goal in every program (105% enrollment rate). Created easy to follow programs that would enrich girls and increase membership enrollment in new areas. Established and maintained cooperative relationships with representatives of community and public interest groups. Camp Counselor , 05/2006 to 08/2008 Company Name － City , State Responsible for providing unit information reports, data, and daily logs to the Head Counselor. Responsible for participating in and leading camper activities. Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff. Responsible for check-in and check-out procedures. Ensure that unit schedules and activities are implemented. Education Associate of Science : Respiratory Therapy , 2019 Manchester Community College － City , State Diploma Bolton High School － City , State Multiple awards for Philanthropy, Music Education, and Special Needs work within the school

BUSINESS-DEVELOPMENT

ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position at your esteemed organization with scope for career advancement and professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design and refined the vehicle definition. Illustrated vehicle design and highlighted major interior and exterior dimensions of the vehicle concept. Presented a technology plan on the above parameters. Simulation and Analysis of 1-2 Shift Processes of a 6-speed FWD AT, University of Michigan-Dearborn, March 2017. Established a mathematic model for the transmission-vehicle system consisting of general state variable equation, specific state variable equation for the 1st gear, 1-2 shift process and 2nd gear operation. Simulated the launch of the vehicle from rest in 1st gear, initiated 1-2 shift at a speed of 15 mph, and 2nd gear operation for 2 seconds with an open torque converter and a fixed throttle position using MATLAB/Simulink. Reduced torque overshoot by spark retarding, and careful calibration of the oncoming clutch. Further, torque hole was reduced to maximum extent with help of spark retard. Modelling of Vehicle cooling system, University of Michigan-Dearborn, November 2016. Built a Simulink model of vehicle cooling system consisting of four sub models namely, engine operation, air flowrate, coolant flowrate and heat transfer. Determined coolant flow rate, heat rejection from the engine, and engine outlet coolant temperature for different vehicle speeds by executing the simulation model. Computational Analysis of Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations by using two-dimensional conduction equation in spherical coordinates and subjected the same to radiative boundary condition, with constant base temperature. Solved derived equations using Finite Difference Method and Gauss-Seidel iterations by writing a code in FORTRAN 95. Determined Heat transfer improvement as a function of thermal conductivity and emissivity, with and without irradiation. The hemispherical fin starts to radiate heat for thermal conductivity > 3 (W/mK) and absorbs heat for thermal conductivity < 3=""> Engineering Intern Jan 2016 to Jun 2016 Company Name － City Completed basic and advanced level of training from regional training office of Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke in servicing of automobiles. Overhauled Engines and Transmissions with assistance of technicians. Carried out tasks such as inspection and replacement of clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge in working of CAN Bus systems. Assisted technicians in cylinder compression test, servicing of inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) to inspect, analyze and eliminate errors caused by various sensors and actuators present in different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective of the internship was to understand the different mechanisms and technical concepts involved in the end to end manufacturing of rail coaches and engines. The internship helped get a feel of industry environment. Witnessed various concepts such as welding, sheet metal works, CNC machine working etc. Benchmarking and Preliminary analysis (Mid-Size SUV), University of Michigan-Dearborn, September 2016. Collected Customer requirements from surveys, websites, magazine and, blogs. Conducted a benchmarking study of competitor vehicles with the reference selected vehicle. Developed preliminary specifications of the target vehicle. Developed Pugh Diagrams to determine how the target vehicle and benchmarked vehicles compare with the reference vehicle. QFD, requirement cascade and interface analysis for a selected vehicle system (Instrument Panel), University of Michigan-Dearborn, October 2016. Determined functional specifications through the application of the Quality Function Deployment (QFD) to a selected vehicle system. Cascaded vehicle attributes and sub-attributes requirements to vehicle system and its sub-system requirements. Developed interface diagram and interface matrix for the selected vehicle system included all major sub-systems. Identified and analyzed major trade-offs considered in designing the selected system to fit and work with other vehicle systems. Business Plan Development (Mid-Size SUV), University of Michigan-Dearborn, November 2016. Determined and developed various features, options, unique characteristics of vehicle systems and provided a brief description of the proposed vehicle. Determined the characteristics of anticipated customers and provided a brief description of market segment. Determined selling price and sales projection of the proposed vehicle. Developed Gantt chart and System Engineering 'V' model to show the vehicle program timings and various gateways. Determined costs, prepared revenue summary table, developed plots of curves containing life-cycle costs and revenues for the vehicle program. Constructed a benchmarking table that included comparisons done between target vehicle and competitors and risks involved for the addition of new features. Education and Training Master of Science , Automotive Systems Engineering May 2018 University of Michigan － City , State Automotive Systems Engineering 3.72 Bachelor of Engineering , Mechanical Engineering June 2015 Visvesvaraya Technological University － City , India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength of Materials, Design of Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented a technical seminar on "MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 and Winter 2017 terms, University of Michigan-Dearborn. *Top 10 in a class of 140 students at PES Institute of Technology South Campus, Visvesvaraya Technological University.

ENGINEERING

INDEPENDENT DESIGNER Professional Summary Independent and results driven Design Professional with an extensive background in the design process. Proficient in taking initiative, along with a desire to achieve client satisfaction, for a record of accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes Written & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Education Bachelor of Arts : Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY - City , State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION Certificate #009891 Work History INDEPENDENT DESIGNER , 04/2020 to Current Company Name – City , State Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors. Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options. SPECIFICATIONS MANAGER , 01/2015 to 03/2020 Company Name – City , State Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users. Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships. Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals. WORKPLACE CONSULTANT , 01/2003 to 01/2015 Company Name – City , State Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes. Reduced Office Real Estate by introducing new ways of working by making use of change management skills. Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction. Developed Corporate wide standards for efficiency of space management and procurement. Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000. Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations. SENIOR INTERIOR DESIGNER , 01/1994 to 01/2003 Company Name – City , State Utilized interior design process across conceptual, schematic, design development and construction document phases. Created professional presentations to communicate design intent and direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA & Building Codes WWritten & Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE , Registered Interior Designer #161.000401 .

DESIGNER

MECHANICAL DESIGN ENGINEER INTERN Summary Over 2 years of combined professional and educational experience in 3D Modelling and Product Design 1 year of hands-on experience in FEA, Stress Analysis, Numerical Modelling and Static / Dynamic Analysis Certified in Product Design / Analysis, Engineering Mechanics and OCTG Researched in the fields of CFD and Design of Heat Transfer Mechanisms Internship experience as Maintenance Engineer Well rounded Professional with a passion to innovate and improve performance / quality Highlights 3D Modelling, Product Design, Statistical Analysis, Design of Experiments Stress analysis, Structural analysis - Trusses, Frames, Finite element analysis (FEA), Heat Transfer, API, DNV, ASME, Machining, Manufacturing Software Skills Hands-on Experience: AutoCAD, AutoDesk Inventor, Pro Engineer, Creo, MicroStation, SolidWorks, Catia V5, Matlab, Ansys, Pipesim, Orcaflex, Comsol, Pipesim, Microsoft Office - Excel, Access, Outlook, PowerPoint, Visio, Microsoft Project Working Knowledge: OLGA, PTC Windchill Quality Solutions, PLM, Simulink, MathCAD, PLC Programming, LabVIEW, PeopleSoft, SAP, SQL, C, Python, LINUX Operating System: Windows XP, Windows 7, Windows 8, Mac OS, Chrome OS, Android, iOS, BIOS Accomplishments Enhancement of condensation in a Heat Exchanger prototype. Project Scope - Designed and Fabricated a Shell & Tube Heat Exchanger - ProEngineer Pipeline Simulation, Design and Optimization of field production using Flow Assurance strategies - Pipesim* FEED and Stress Analysis of Subsea pipeline system- WG Kenny Project * CFD Analysis of flow inside and over pipelines to improve offshore drilling mechanisms - Ansys Fluent Design, CFD Analysis and Optimization of a Computer Heat Sink to maximize Heat Transfer Rate - COMSOL * Design and Analysis of a Press Tool Prototype - ProEngineer and Ansys Mechanical Chassis and Exterior Designer of National Go Kart Championship 2013, India - Catia V5, Pro/E and Ansys Key Competencies AutoCAD, ProE and SolidWorks - 5 years ANSYS - 2 years Finite Element Analysis - 2 years Product Design and Analysis - 1 year. Experience September 2014 to August 2015 Company Name City , State Mechanical Design Engineer Intern Subsea Pipeline 'S lay' installation analysis using DNV OS F101 Drilling Riser Design for High current environment. Experience in Recoil, Hang off and Drift off analysis Steady State Multiphase Flow Simulation of pipelines using Pipesim considering Flow Assurance Strategies Designed 3D models of Subsea Systems using SolidWorks package Analyzed the mechanical systems including FEA for Structural and Fatigue Delivered a Drilling Riser design document in 3 days that usually takes 1-2 weeks Standardized MS Excel template to expedite the design calculation process in few hours that would take days Recommended efficient design to reduce cost while manufacturing Gained an overall knowledge pertaining to 3D Modelling, Product Design, OCTG, Project Management, Project Engineering, Stress Analysis, Wall thickness evaluation and Tension force calculations Gained experience in applying various industry codes for offshore oil and gas projects. Conversant with the Flow Assurance Strategies, pipeline analysis codes: API RP 2A, API RP 1111, DNV-OS-F101, ASME B31.8, DNV-RP-F110, DNV-RP-E305, DNV-RP-F101; riser analysis code: API-RP-2RD and drilling riser analysis code: API-RP-16Q. January 2014 to June 2014 Company Name Fitness Zone Attendant Certified in First Aid and Emergency evacuation. Enforced safety policies and assisted customers during workout sessions. Acknowledged for communication skills while interacting with people from different nationalities. Emerged as a strong professional balancing rigorous work schedules and academics. June 2011 to August 2011 Company Name Maintenance Engineer Intern Investigated operations and maintenance problems of Heat Exchangers and Refrigerators Monitored, Analyzed and Initiated actions for increasing efficiency of operation Studied P&ID's, Wiring Diagrams and Manuals and recommended economic maintenance solutions Developed prototype of a heat exchanger with an integrated hydrophobic coating that costed $10 per foot Succeeded in increasing the condensation rate by 27%, making it more environment friendly Proposed a model that was 21% compact and 22% ($18k) less expensive, that performs equally well in comparison with present heat exchangers Submitted a report with scope for improvement in innovative design and reduced cost. Education Dec 2014 CGPA Master of Science : Mechanical Engineering GPA: GPA: 3.274/4 Mechanical Engineering GPA: 3.274/4 8/10 May 2013 University of Houston Main Campus - Texas CGPA Bachelor of Engineering : Mechanical Engineering Mechanical Engineering Anna University India Skills 3D, Ansys, API, AutoCAD, C, Catia, communication skills, Design of Experiments, First Aid, LabVIEW, LINUX, Machining, Mac OS, MathCAD, Matlab, mechanical, Access, MS Excel, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Windows 7, Windows 8, Windows XP, MicroStation, oil, OS, Operating System, PeopleSoft, PLC Programming, PLM, policies, Pro Engineer, Product Design, Project Management, Python, Quality, safety, SAP, Simulation, SolidWorks, SQL, Statistical Analysis, Visio, Wiring Diagrams

FITNESS

SUPPORT & NETWORK SERVICES INTERN Professional Summary Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Skills ·Able to research and familiarize skill sets towards core technologies based on enthusiasm, dedication, and motivation ·Knowledgeable with installation and configuration of Windows-based operating systems (Windows XP, Vista, 7, and 8) ·Experienced with the installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X interactions ·Proficient with virtualization and highly skilled with configurations inside of VMware ·Skilled with troubleshooting hardware and software issues within a network and support services environment ·Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines Work History Company Name Support & Network Services Intern | City , State | September 2014 - December 2014 Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department Worked with Network & Support Services team to learn more about the general campus and supported users Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM Performed within a minimalized test environment in order to create runbook programming and custom templates Shadowed student workers with incident management processes and workflows within Cherwell Service Management Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision Assisted student workers with new computer installations and configurations as well as creating documentation Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure. Company Name Information Technology Lead Intern | City , State | June 2012 - June 2013 Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy Performed room checks to test equipment and replace faulty campus property during the semester breaks Set up purchased assets within classrooms for students while retiring and recycling older systems. Company Name Information Technology Student Center Intern | City , State | September 2011 - December 2011 Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program. Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment. Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity. Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems. Education Bachelor of Science Information Science & Technology University of Wisconsin City , State | 12-2014 Information Science & Technology AAS Waukesha County Technical College City , State IT-Computer Support Specialist | 12 2011 Accomplishments ·UW-Waukesha Dean's List ·WCTC Honor List ·Who's Who Program – WCTC ·NTHS Member 2010 ·Phi Theta Kappa Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll

INFORMATION-TECHNOLOGY

KEY HOLDER, SALES PLANNER Summary Art Director with strong background in production management. Specializes in sales, fashion marketing and editorial film making. Well versed in team building and creative planning. Extensive high-profile brand knowledge. Experience 03/2016 to 07/2016 Key Holder, Sales Planner Company Name － City , State Effectively controlled the release of proprietary and confidential information for general client lists. Created strategies to develop and expand existing customer sales, which resulted in a 6% increase in monthly sales. Maintained productive relationships with existing clients through exceptional personal follow-up after sales. Worked directly with GM, Senior Visual Directors and District Leaders in order to achieve company and sales goals each month. 10/2015 to Current Editorial Producer Company Name － City , State Worked in direct relation with designer during editorial production to create the look and feel of the brand. Shot and produced look books for Fall2015/Spring 2016 Directed all styling and outfitting for a production cast of more than 12 actors and actresses. Collaborated with modeling agencies, stylists, editors and designers to effectively elucidate the Altaf Maaneshia brand during production. 09/2015 to 01/2016 Editorial Director Company Name － City , State Carefully maintained over $15,000 worth of brand merchandise. Carefully maintained over $6,000 worth of production equipment. Managed campaign and advertising budgets up to $4200. Co-Produced, Directed and filmed editorial campaigns for FALL/WINTER 2015 merchandise. Collaborated with brand representatives to guarantee satisfaction with advertisements. Managed editorial content during post-production for distribution to editors Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups in regards to product. 08/2015 to Current Mens Fashion Editor Company Name － City , State Wrote unique text for Fashion websites, including general and branded content. Produced and directed editorial campaigns in response to feedback from the creative director, account teams and clients. Liaised with production companies, photographers, typographers, designers and printers in order to produce content for publishing. 07/2015 to Current Sales Professional Company Name － City , State Maintained productive relationships with existing clients through exceptional follow-up after sales. Maintained up-to-date knowledge of client buying habits. Identified customer needs through market research and study. Evaluated competitors and performed market research. Monitored customer preferences to determine focus of sales efforts. Increased purchase totals by recommending additional items. Worked with management to identify trends and developments that might influence sales. 04/2014 to 01/2015 Stylist, Visual Artist and Sales Company Name － City , State Manages projects according to time-line and seasonal changes. Reorganized the sales floor to meepany demands. Designed displays to make the store experience interactive and engaging. Updates fashion accessories and samples with clientèle on a seasonal basis. Researched current and past business performance using online systems and available reports. 03/2012 to 05/2012 Intern, Creative Design Specialist Company Name － City , State Organized and maintained accessories and clothing in the shooting area. Displayed and presented clothing and merchandise for fashion shows. Planned and organized corporate media and other special events. Assisted imaging team members with product styling, prep and post production. Selected and set up motion picture or film cameras and accessories. 01/2012 to Current Production Manager, Director Company Name － City , State Observe sets or locations for potential problems and to determine filming and lighting requirements. Supervise and coordinates the work of camera, lighting, design, and sound crew members. Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized. Education 2016 Bachelor of Science : Production Managment Hunter University － City , State Communication-Journalism, Media Studies, Film Studies and Creative Writing. 2014 Bachelor of Science : International Affairs University of Ballarat － City , State , Australia ​ Social Science, Arts and Humanistic Studies, Global Politics and International Relations, Creative Writing and Humanistic Studies (21W) Skills Film and Photography: Camera operating, film directing, art directing, creative planning, production management, budgeting skills, non-linear editing, creative writing, product advertising, editorial. Production Managing: Advertising, brand management, Strong interpersonal skills, client contacts, special events, market research, marketing strategies, merchandising, modeling, selling, trend awareness.

APPAREL

SENIOR ACCOUNTANT Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Insightful and self-directed with seven years of experience delivering quality. Employed critical thinking skills to examine issues and develop best practice solutions. Currently working towards becoming a CPA. Experience Senior Accountant September 2014 to Current Company Name － City , State Founded in 2010, Panda Power Funds is a private equity firm headquartered in Dallas, Texas, which has the ability to develop, acquire, construct, finance and operate large-scale, natural gas-fueled power generation facilities. PPF raised a $6 billion fund and operates 6  power plants throughout the United States.  ​ Prepared financial statements for different projects on monthly, quarterly basis Prepared journal entries, account analyses, reconciliations and internal reporting in a four day financial close Reconciled sub-ledger to general ledger account balances Assisting with budget preparation and preparing the monthly budget/forecast variance analysis to the P&L Maintained and reconciled fixed assets schedules Assisted in writing accounting policies for the key accounting processes Assisted in implementing EPICOR fixed assets module to replace Excel depreciation schedules Directly responsible for coordinating and managing payroll for over 50 employees on bi-weekly basis including resolving problems and issues with the payroll manager ADP. Project Accountant April 2013 to September 2014 Company Name － City , State Prepare monthly draw report for various projects - Brandywine, Liberty and Patriot. Monthly preparation of budget forecasting Provide support to project management monthly variance analysis for budget forecast. Prepare journal entries related to prepaid expenses, adjustments, accruals and inter-company transactions. Responsible for booking and reconciling the inventory, supplies, payroll and cash reconciliation. Align with corporate and operational initiatives with supporting financial and accounting documentation Prepare and reconcile monthly financial statements on timely basis. Responsible for all projects Accounts Payable process. Resolve vendor request on any discrepancy matters. Assist in month end closing and year end close Process ADP Payroll for Temple and Sherman O&M & backup payroll specialist for PGS. Staff Accountant September 2010 to March 2013 Company Name － City , State Maintained full accounting records for a multiple range of clients in the service, wholesale and retail industries. Computed taxes owed and prepared tax returns ensuring compliance with payment, reporting and other tax requirements. Responsible for preparing monthly financial statements for up to 30 corporations. Handled responsibilities of analyzing month end financial reports and performed account reconciliations. Comprehensive knowledge of General Ledger. Assisted in preparing IRS Forms 1120 and 1120S. Entered invoices and managed accounts payable ensuring the accuracy of financial statements. Performed the tasks of posting checks, tracking General Ledger accounts, and posting Journal entries. Prepared closing Journal entries at year-end. Ensured filing and compliance with Sales and Franchise Tax deadlines for over 50 clients. Analyzed, prepared and input Payroll data. Ensured compliance with all applicable state and federal wage and hour laws. Prepared weekly, monthly and quarterly payroll reports including 941, 940, TWC, W-2/W-3 &1099. Resolved issues for clients on daily basis. Established relationships with client personnel at different levels Administered online banking functions. Trained new staff on various different functions. Education and Training Master of Science : Accounting and Information Management , 2012 University of Texas at Dallas- Naveen Jindal School of Management Accounting and Information Management GPA: 3.7/4.0 Magna Cum Laude Graduate Bachelor of Science : Accounting and Information Management , 2010 Accounting and Information Management GPA: 3.8/4.0 Magna Cum Laude Graduate Skills Account reconciliations, accounting software, accounts payable, Bank Reconciliations, filing, financial reports, Financial Statement Preparation, financial statements, Forecasting, General Ledger, General Ledger accounts, General Ledger Accounting, month end closing, Quick Books, Sales, tax returns, monthly variance analysis Activities and Honors The Professional Program in Accounting YMCA Beta Alpha Psi Alpha Kappa Psi (Mu Rho Chapter) Additional Information

ACCOUNTANT

SOCIAL MEDIA CONTENT CREATOR Summary Communications expert who specializes in social media marketing. Extensive background in Customer Service,public relation, and social media internships.O utstanding team player, creative thinker, hardworking, self-motivated, and driven to succeed with excellent problem-solving skills.  Highlights  Final Cut Pro adept at all social media Media relations training Exceptional writing skills Deadline-driven Media relations training Microsoft Office Suite Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging on numerous social media accounts . As well as orchestrated fashion show and vendor booth for  girls conference that increased 50% in sale profit .  Experience Social Media Content Creator 04/2016 － Current Company Name City , State Key contributor to an on-line fashion brand that provide creativity and relevant content for developing media campaigns to promote product and reach high level client base. Liaison for social media representatives to solicit their support in promoting merchandise ensuring brand recognition. Public Relations representative responsible for putting on community outreach event targeted to young women as well Assists in coordination and promotion of special events. Junior Publicist 10/2015 － 01/2016 Company Name City , State Primary assistant in preparing press kits and media release that designed and maintained current media publicity for clients such as (Facebook, Twitter, Instagram, Tumblr, Pinterest). Develops pitches for different clients as well brainstorm different campaign ideas. Public Relation member 01/2015 － 05/2015 Company Name City , State Assisted with broaden the company to new clients, assembled social media calendar, manage social media accounts by creating exciting content. Track market trends to make sure the company maintained its competitive advantage. Found innovative ideas to attract new clients and Initiated several marketing strategies and techniques to increased revenue. Intern/Student Worker 03/2012 － 05/2015 Company Name Provided program assistance and connect with listeners and promote contests. Represented the station in a positive, lively manner. Increased membership with a delivery of a well-executed membership campaign. Education BA : Prairie View A&M University - Mass Communication City , State Mass Communication Skills  competitive, content, creativity, client, clients, customer service, Data Entry, delivery, special events, fashion, features,  marketing plans, marketing strategies, market trends, marketing, Microsoft Office, Windows, press kits, promotion, Public Relations, publicity, visual merchandising

DIGITAL-MEDIA

ASSEMBLY MECHANIC Summary Aircraft Mechanic with 16  years experience. Extensive background in rotary wing and fixed wing aircraft. Skills VISIPRISE, KRONOS, SAP and EWI programs Blueprints Fiberglass, composite and sheet metal Fuel Systems Powerplant Blade Track and Balance Vibration Analysis Leadership skills Aircraft Inspection Flight Controls Hydraulic Systems Transmissions Accomplishments Awarded (2) Navy Marine Corps Achievement medals. One for the success of the shop I supervised. The second for my Quality Assurance duties. Experience Assembly Mechanic 09/2014 to 08/2016 Company Name City , State Sheet metal mechanic Boeing 737 fuselage assembly line. Crew leader of a 3 man team, installing aft fuselage belly skins with minimal quality defects and under the required bar line, at a move rate of (2) units a day. Flight Inspector 10/2010 to 06/2013 Company Name City , State Functional Test QAR V-22/UH-1/AH-1Z Performed audits on numerous functional test procedures to include: line clearance inspections, final inspections of component installation. Trained new Inspectors in procedures and aircraft systems. Tracked and maintained aircraft serialization logs. Assembly mechanic for V-22 final assembly. Installed major aircraft components such as engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems. Composite repairs. Worked close tolerance holes. Used multiple precision measuring tools. Aviation Machinist Mate 09/2000 to 10/2010 Company Name Supervised 60 maintainers. Performed scheduled and unscheduled flight line maintenance of 16 Sikorsky MH-53E's. Full system QAR. Aircraft vibration analysis and rotor tracking systems certified. Performed work center audits on tool control, maintenance publications, FOD program and safety. Flightline Troubleshooting Knowledgeable in hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire and wheel maintenance and fuel systems. Overhauled F-110 GE Powerplants for the Navy's fleet of F-14's Overhauled F-404-GE-400 and 402 High Pressure Compressor modules for the Navy's fleet of F-18's Collateral duty inspector for both engine platforms. 05/1999 to 09/2000 Company Name City , State Entry level mechanic T-34 Mentor. Performed scheduled maintenance. Introduced to aircraft systems and functions. Education and Training High School Diploma 1999 Skills Flightline Maintenance  Intermediate Maintenance Inspection Assembly  ​

AVIATION

HR COORDINATOR Summary Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims. Accomplishments Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare. Employee of the Month-2005 (Academic Counselor, University of Phoenix). Performance Achievement Award-1998-Account Executive, Xerox Corporation. Total Quality Management Training-1999, Xerox Document University. Experience Company Name January 2014 to Current HR Coordinator Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres. Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies. Coordinates with the licensure associate to ensure applicants meet licensure qualifications. Refers qualified teachers to administrators for interview. Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions. Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants. Ensures that all employment interviewers are trained and recruitment materials are accurate. Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures. Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances. Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies. Travels 35% for out of state recruitment. Performs other related duties as assigned. Company Name January 2011 to January 2014 Human Resources Consultant Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures. Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity. Manage the coverage of the Employee Relations Hotline and the Investigation Process. Work closely with the Grievance Coordinator and collaborate on projects. Establish and maintain effective working relationships with other departments/agencies and external resources. Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening. Updates and maintains data in HRIS applicant tracking database. Participates in job fairs and participates on interview panels. Company Name January 2007 to January 2010 Human Resources Manager/Coordinator City , State Set up entire HR department for new start up hospital. Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments. Served on the Senior Leadership Committee with Doctors and departmental leaders. Developed and administered an effective full cycle recruitment program. Coordinated and consulted with hiring managers on staffing needs. Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers. Facilitated the Employee of the Month Program. Conducted new employee orientation and administered identification badges. Monitored unemployment claims and appeals. Developed and maintained affirmative action program. Maintained other records, reports, and logs to conform to EEO regulations. Provided mandatory professional licensing verifications, background checks and drug testing. Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data. Managed the process for separated employees. Hosted staff town hall meetings and encouraged survey participation. Ensured compliance with federal, state employment laws and regulatory agencies. Company Name January 2006 to January 2007 Human Resources Manager City , State Managed a staff of employees and assisted with HR functions. Developed and distributed employee newsletter. Managed workers' compensation program. Maintained workplace accident reports and completed all OSHA reporting. Managed organizational processes such as new hires, change of status, terminations and Leave of Absences. Coached Management staff on performance issues and Human Resource compliance. Coordinated employee events such as team building, rewards and recognition. Achievement/Recognition:. Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011). Education University of Phoenix December, 2006 MBA : Human Resources Management Human Resources Management Old Dominion University May, 1993 BS : Secondary Education State Secondary Education VCU School of Business November, 2008 SHRM Class Certificate Grace E. Harris Leadership Institute, VCU School of Business 2012 Work History Company Name Company Name Skills administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher

HR

LICENSE CONTRACTOR Summary Detail-oriented specializing in Residential and Commercial construction with sales and professional development experience with more than 30 years of expertise in all facets of the construction industry. Verifiable track record for successful completion of multi-million dollar projects that consist of high rises located in the Las Vegas and Chicago downtown areas through coordinating trades, developing partnerships, and building positive rapport with architects, engineers, local officials, vendors and clients while maintaining costs. Well verse in contract negotiation , project budget , impending designs issues, document preparation, building code regulations, material procurement, and site management through certification of occupancy . Areas of Expertise Include:   *leadership & Team Building * Quality Control Management *Permits & Building Codes * Workplace Safety & Compliance *Construction Planning & Scheduling *Organization & Time Management *Critical Path Project management * Vendor & Materials Management *Budget Analysis * Estimating Job Cost Highlights Knowledge of and experience working with Paint Experience with various hand and power tools and heavy equipment Skid steer Loader, Meg-roller and forklift Experience working on high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical Software MS Office Proficient Concrete estimation Superb management skills Project budgeting Cost control Experience License Contractor January 2011 to February 2016 Company Name － City , State Led the planning, budgeting and direction of all construction projects. Managed projects such as painters, carpenters, labors, electricians, plumbers, and HVAC installers Responsible for runoff and ordering of materials Managed time and payroll for 20 plus employees Analyze and interpret blueprints for projects to insure quality of work. Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor's consultants. Managed the rights of way, easement and dedication processes. Educated general contractor personnel on the quality standards throughout the construction process. Managed a team of 20 onsite general contractors for over 5 years. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Performed construction site pre-inspections and coordinated post-construction audits. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Foreman January 2008 to January 2011 Company Name － City , State Interface with various contractors, owners and regulatory advocates to determine appropriate project handling. Managed 25 plus employees. Experience in understanding internal business strategies to develop working knowledge of industry practices. Analyze and interpret new M&P related to all guidelines inquires. Led and managed resolution of all issues during project construction and commissioning phases. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues. Properly maintained all onsite equipment and vehicles. Foreman January 2004 to January 2008 Company Name － City , State Work with surveyors and engineers for site layout Placed orders for projects and maintain stock levels Managed 35 plus employees Prepare and maintain reports regarding day to day operations Ability to build strong working relationship both internally and external. Assisted the project manager with bidding new jobs and projects Managed a team of 35 on-site general contractors . Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Carpenter Foreman January 1987 to January 2004 Company Name － City , State Work with surveyors Managed Safety environment Blueprint reading Maintain stock level Effectively managed a diverse crew of 35 with time and payroll Education Engineer Chicago State University － City , State , USA High School Diploma Leesville H.S. － City , State Skills 30 years in construction industry Fast learner Committed team player strong in consistently meeting and exceeding business and performance goals Ability to work independently OSHA certified

CONSTRUCTION

FINE JEWELRY CAD DESIGNER Summary Two years' experience as a fine jewelry CAD designer - Seven years' experience as an Illustrator jewelry designer - Founder and lead designer of Z LIU Design Highlights Z LIU Design Certified in advanced Matrix 8 and T-Splines programs Proficient in technical drawing, from Illustrator sketching to advanced Matrix CAD/CAM Proficient in Adobe Creative Suite along with Microsoft Office applications Impeccable attention to detail and organized Bachelor of Fine Arts and Audio-Visual Editing Accomplishments Featured Interview in PaperCity Magazine Dec 2008 spotlighting Z LIU Designs, a fine jewelry line that was carried by Stanley Korshak in Dallas. http://www.papercitymag.com. Experience May 2016 to September 2016 Company Name City , State Fine Jewelry CAD Designer Create original and complex CAD designs for stock and Neiman Marcus. October 2015 to February 2016 Company Name City , State Fine Jewelry CAD Designer Design custom-made fine jewelry in CAD using Matrix 8. Create photo realistic CAD renders for customer approval. Satisfy customer needs and increase sales. Operate Solid-Scape for daily 3D print. March 2015 to August 2016 Company Name City , State Fine Jewelry CAD Designer Design classic fine jewelry in CAD using Matrix 8. And making sure that all designs can be manufactured, produce water tight STL files ready for 3D Print. October 2011 to May 2013 Company Name City , State Jewelry Image Retoucher MAC environment, make realistic presentations for fashion and retail focused catalogs and E-Commerce in a high-paced studio environment. August 2008 to October 2010 Company Name City , State Jewelry Designer Developed new original designs and interfaced with factory production oversea. Specializing in designing fine bridal diamond jewelry for JCPenny, Zale's, Macys etc. February 2005 to August 2008 Company Name City , State Founder, Jewelry Designer, Retoucher Created original 18K fine jewelry that was carried by Stanley Korshak from 2008 to 2010. Ms.Leah Adler and Ms.Sue Spielberg both ordered 18K semi-precious original design earrings when they saw our ad on New Yorker Magazine. Education March 2015 Academy Gemvision City , State Certificate advanced Matrix 8, T-Splines October 2014 GIA City , State Matrix 7.5 Comprehensive CAD/CAM Certificate 2014 GIA Colored Stone Essential Certificate September 2012 University of the Arts London City , England High-end Photography Retouching Certificate May 2003 Brookhaven College City , State Fine Arts Drawing, Jewelry Technology Associate of Arts Fine Arts Drawing, Jewelry Technology June 1993 Navy Education University City , China Bachelor of Fine Arts and Audio-Visual Editing Professional Affiliations GIA Alumni Association 2014 - Present Languages Fluent in multiple languages, English and Chinese, written and verbal Skills 3D, Adobe Creative Suite, photo, ad, Arts, attention to detail, CAD/CAM, catalogs, designing, E-Commerce, English, fashion, drawing, Illustrator, MAC, Microsoft Office applications, Photography, presentations, retail, sales, sketching, written

DESIGNER

CASHIER Summary Responsible Kennel Attendant who remains clearheaded in the face of emotionally demanding jobs. Effectively soothes and manages difficult animals.Has Experience With Caring for Dogs of all ages and Has had training at Animal shelter for behavior and Kennel Responsibility's. Highlights Arts and crafts aptitude Conflict resolution techniques Calm and patient Creative arts talent Training in food handling preparation Active listener Positive and cheerful Creative arts talent Conversant in korean Experience December 2015 to February 2016 Company Name City , State Cashier Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. September 2015 Company Name City , State Apparel Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. to Apparel. January 2013 to August 2015 Company Name City , State Care-giver Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Education 2017 Chandler gilbert community college City , State , USA Associate of Arts : Early Childhood Education/English second language Currently Finishing up First year of college, Majoring in Early Childhood Education/English second language 2015 Adult Education school City , State , USA GED : High school Graduated 2015 Skills Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Self-Confidence Handling Pressure Leadership Creativity

APPAREL

PAYROLL ACCOUNTANT Summary Has a strong work ethic with over 7+ years working in a fast paced environment providing high level support for senior management and various department teams. Extremely experienced in handling Administrative, Accounting, Payroll, Human Resources, and clerical tasks. Excellent at multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals and deadlines, and working in an individual and team work environment with little oversight. My business background allowed me to obtain the skills to be very organized, detailed- orientated,  professional, confidential, trustworthy, patient, helpful, trainable, dependable, and resourceful. Highlights Microsoft office (Word, Excel, PowerPoint); internet and Outlook QuickBooks SKILLS: QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, and Pro Series Strong interpersonal, analytical, problem analysis, technical, organizational, communication, and data entry skills. Journel entries sap professionalism, adaptable, and trainable. Efficiently able to multitask while adequately consistent with prioritizing tasks Strong leadership with great attention to detail for optimal results Experience Payroll Accountant Apr 2014 to Current Company Name － City , State ●     Processed and managed payroll for over 500+ union and non-union employees on bi-weekly basis ●     Worked closely with CFO and Controller handling month end close projects, audit, and other special projects. ●     Mentored and trained C-level, Managers, and Staff on ADP (Human Resources and Payroll process functions). ●     Maintained a system of confidentiality and internal control safe guarded policies with compliance to GAAP. ●     Coordinated as well as trained both HR and Finance team with inputting new hires, terminations, benefits deductions, tax exemptions, accruals, payouts, union, PTO, and salary information in ADP. ●     Main point of contact when answering payroll inquiries professionally via phone, emails, and in person. ●     Monitored and kept track of employee wages, hours, PTO, deductions, accruals, taxes, and other data in ADP. ●     Prepared daily, quarterly, monthly, and annual reports (Payroll Template, NYS45, 1095, W-2, Journal entries, Overtime, Hours, and Inventory report) for CFO, Controller, head of each clinic department analysis. ●     Reconciled START 4 bank accounts, pensions, payroll summary, 403b, and garnishment deduction payments. ●     Handled submitting Voya payments, garnishment check payments, sorting and distributing employees' paycheck. ●     Implemented new payroll processes to reduce having payroll discrepancies and cutting manual checks. ●     Generated and provided various reports for upper management analysis upon request in ADP for each pay period. Received, filed and processed paperwork and documents for on-boarding employees. Assisted in implementing [Type] program which decreased payroll errors [Number] %. Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings. Reduced payroll accrual processing time [Number] % by using payroll reports and [Software] . Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources to pay out bonuses, severances, service awards and special payments.  ​ ​ Accounts Receivable Nov 2013 to Apr 2014 Company Name － City , State Created payment entries and batches of over 800 invoices. Handled the checks and kept record of all the Cash received in excel. Aided in creating and sending out Notice of Cancellation letters to companies with overdue accounts. Resolved in getting the company 100% caught up with cancellation letters to 1000+ past due accounts. Managed to get 80% of incoming profits from overdue accounts. Accounting/Finance Intern Jul 2013 to Aug 2013 Company Name － City , State Retrieved, posted, printed, and inputted journal entries. Assisted with bank reconciliation, and inserting data for company books. Attentive in handling daily cash sheets, weekly A/P outlays, and running A/R, A/P, and G/L queries in excel. Main Accomplishments:. Gained functionally overview of daily operations of Accounting/Finance daily tasks. Accounting Assistant Sep 2012 to Feb 2013 Company Name － City , State Aided the A/R and A/P department with reconciliation of 100+ invoices per day using excel. Matched, Coded, and batched invoices received and given to me by supervisor. Created, prepared, and organized files and documents for easy retrieval for my coworkers and supervisor. Main Accomplishments:. Helped organize files and folders for Auditors in a timely neat fashion. Recorded and kept record of all invoices. Administrative Assistant Mar 2008 to Apr 2011 Company Name － City , State Prepared and sent over 100+ registration papers making sure everyone received timely and complete information. Managed, filed, organized, and retrieved 1000+ students and staffs files with respect to confidentiality. Successfully aided in helping 100+ students per week with inquiries regarding registration. Successfully organized over 200 files for easy access for my supervisor, coworkers and professors. Education Bachelor of Science , Accounting May 2014 William Paterson University － City , State GPA: GPA: 3.3 Accounting GPA: 3.3 Work History Company Name Skills ACCOUNTING, A/P, attention to detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables

ACCOUNTANT

CONSULTANT Professional Overview Masters of Social Work Performed medical social work services for over 10 years, in multiple environments, providing patients and their families with comprehensive psychosocial assessment, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions Participated in conflict negotiation, managed care operations and ensuring appropriate and cost effective patient care Received on the job training as a medical and home health social worker through Kaiser Permanente, South San Francisco, CA and Cook County Hospital, Chicago, IL Self motivated, effective communicator, able to work independently, or on a team, and able to perform well in a fast pace, high pressured work atmosphere Professional Summary ___________________________________________________ Advised and consulted with Missouri hospitals and patients, utilizing InterQual, Medicare, Medicaid/MediCal, and Social Security guidelines to assist with reducing the hospital's loss of revenue by 80%, as well as reducing patient's out of pocket cost by 75% Grant writing experience, receiving funding, ranging from $35,000 to over $1,000,000 for services including pre-school and family preservation and reunification services Organized and supervised the activities of over 10 volunteers responsible for mentoring 30 pregnant and parenting teens Education Masters of Social Work : Community, Organization, Planning, and Administration University of Southern California － City , State GPA: Tommy Trojan award for merits in the School of Social Work Community, Organization, Planning, and Administration Tommy Trojan award for merits in the School of Social Work Bachelors of Art : Psychology Loyola Marymount University － City , State Psychology CPR Instructor Certification Garfield Medical Center － City , State Experience Consultant January 1998 to Current Company Name － City , State Provide temporary medical social work services in the states of California, Illinois and Missouri, for hospitals, hospice agencies, home health agencies, adult day health care programs, and psychiatric facilities Assist patients with end of life issues, advanced directives, and placement needs Perform crisis counseling, psychosocial assessments, and care plans Developed a proposal for funding, and received a contract for Los Angeles County Superior Court, as a Probate Investigator, evaluating the needs of elderly and dependent adults Utilized Medicare, MediCal and Social Security guidelines to assist with discharge planning, DME orders, and referrals to community services. Medical Social Worker January 2010 to Current Company Name － City , State Provide medical social work services for Kaiser Permanente home health and hospitals. Complete comprehensive psychosocial assessment. Provide counseling on functional losses, grief counseling, and assistance with end of life issues. Educate patients about advance directives, code status, and community referrals. Document on Clinical Documentation Systems and familiar with using Health Connect system. Medical Social Worker January 2006 to January 2010 Company Name － City , State Implement temporary medical social work services in various environments, such as hospitals, hospice, adult day health care, home health and psychiatric facilities. Provide patients and their families with comprehensive psychosocial assessment, care plans, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions, discharge planning, and case management. Assess, and initiate discharge planning by providing psychosocial assessments, placements, and counseling to patients, and in acute rehabilitation units. Clinical Social Worker II January 2004 to January 2006 Company Name － City , State Initiated interventions with identified at risk patients and families, admitted in the maternal child units, neonatal intensive care unit, pediatric unit, medical/surgical unit, icu, ccu and the emergency department. Assist patients with crisis counseling, end of life issues, reports to local authorities, and other related social service interventions. Assisted the health education department with CPR re-certification for hospital staff. Skills case management, counseling, CPR, discharge planning, Documentation, functional, health education, home health, hospice, Instructor, Assist patients, proposal, rehabilitation Memberships/Scholarly Societies American Heart Association California Board of Behavioral Sciences National Association of Social Workers YMCA Youth Coach

CONSULTANT

SR. FREELANCE DESIGNER/PRODUCT DEVELOPMENT MANAGER Summary Product Development Manager/Sr. Designer of Apparel, Packaging, and Graphics. Responsible for delivering the fashion needs on a wide range of products. Ability to collaborate with the Product Development team, to execute production. Create trend/theme boards, color palettes and hand/computer sketch. Strong understanding of production as well as cost structure and technical packages. Ability to provide clear, accurate, and complete specifications for each style. Area of Expertise: Strong fabric knowledge of Cut n Sew, Woven's, & Sweaters;        Skills Adobe Creative Suites-Illustrator, Photoshop, Indesign-CC, Microsoft Office- Excel, Word, Power Point, Lotus Notes, Outlook. CAD- Ned Graphics-Easy Weave, Easy Knit, Coloring and Repeat. Working knowledge of U4ia and Kaledo. PDM/PLM. Experience Sr. Freelance Designer/Product Development Manager 07/2012 to Current Company Name City , State Worked cross functionally while building and maintaining relationships with product development departments. Execute all product details including construction, detail, color, form, style, fit, graphic application, trim, etc. Worked directly with clients through out all stages of development to production. Worked with clients in selling and designing the interior of their homes at BALLARD DESIGNS/POTTERY BARN KIDS. Developed packaging for multiple apparel /footwear companies with TJX/AVERY DENNISON. Designed graphic design -t-shirts/pet wear with B POSITIVE PROJECT/PETRAGEOUS DESIGNS. Designed Children's apparel including sleepwear, sweater sets, rompers, dresses for BABY TOGS/BABY FAIR/ZUTANO. Sr. Apparel Designer/Product Manager 10/2002 to 06/2012 Company Name City , State Managed and developed product development process. Designed artwork and graphics for specific classifications in apparel focusing on Men's, Ladies, and Children's apparel.  Worked with product teams to build and design garments that fit into a costing structure while providing new and exciting assortments. Cross functional leader led all teams including merchants, overseas offices, management, and product development to drive accountability and enroll the team in the commitment to meet the business objectives. Use relevant and appropriate resources to accurately determine, anticipate and validate current and future trends, competition, retail landscape and business drivers. Grew Children's Sweater business from $100,000 business to a $10,000.000.00 business in 10 years. Designed 600 unique styles in a 4 month period of time. Saved 30K on print development by utilizing artwork and prints from all departments. Monitored production flow in accordance to the company calendar. Reviewed WIP (work in progress) reports to ensure on time delivery. Provided accurate sketches including detailed close-ups for technical designs. Approved Submits including lab dips, knit downs, strike offs, label/packaging, and fit for production. Trained and mentored team of 3 Designers and 20 Freelance Contractors. Senior Designer/Product Manager 09/1999 to 10/2002 Company Name City , State Merchandised and designed the product line for children's and junior's cut -n- sew, and woven fabrications. Supervised the sourcing process to achieve the best possible cost throughout the creation process. Managed sourcing and ordering of fabric yardage, and trim details for specific classifications each season. Created and utilized PDM to design sketches and specification pages. Attended all fittings for prototype meetings and production samples. Responsible for merchandising the Apparel product per delivery. Partnered with team throughout the development cycle from initial tech pack, print and fabrications to end product. Responsible for completing all technical line drawings, keeping visual needs up to date, building detailed tech packs. Present effectively and confidently to all levels of the organization Prepares global price proposals using established tools and guidelines. Consulted with Buyers and MMC when competitive situations arise. Traveled to overseas offices in Asia 2-4 times a year to ensure correct fabrication, development, and execution of production was accurate. Strong organizational, time management, communication and presentation skills. Managed 2 designers, created and mentored the designer's pathway for growth to be promoted. Home Textiles Account Manager Company Name City , State Managed development process from design to implementation- home décor, candles, seasonal products, domestics, and home textiles. Worked with the overseas factories to sample, negotiate price and package the line items for sale. Worked with buyers in development and offshore sourcing for seasonal programs. Presented and merchandised plan-o-gram with Buyer for seasonal programs and end caps. Worked with the designers on creating bedding, and window treatments tocreate a mix and match line. Responsible for executing key strategies for all projects, while creating mood boards to aid buyers. Managed a team of 4 Assistants. Education and Training Bachelor of Science : Textile Design 1992 Syracuse University City , State Skills Product/Brand Development Trend/Color  Sourcing/Negotiation Print Repeat/Textile Design Technical Fit Knitwear Expert

APPAREL

SENIOR FINANCE ASSISTANT Summary To obtain a position where I can be an asset to the company, along with development of new skills. Highlights 4 years experience with Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system Thrives under pressure Excellent time management skills Analytical     Customer-oriented Basic understanding of Quicken  Computer proficient Critical thinking Financial statement analysis Accomplishments Assisted in the centralization of accounting to the Bloomington-Normal corporate office.   When multiple co-workers were out of the office I covered all of the PZ01 forms that came into the mail box processing over 99% of them and keeping the team from falling behind on them for that day receiving an "On the Spot" award for my accomplishment.   I hold the record for the most Premium Fund Account reviews to be done in 1 day on my team completing 16 reviews in 1 day while still maintaining a quality score of 97%.   Came up with multiple ideas to make processes on our team more efficient for example sometimes we would get questions about what review materials we have received and what we still need from agents and we would have to go pull the file and locate it in the file room every time but instead I suggested we all get read only access to the tool we use to check in materials to be able to see on demand what they are missing and what we still need so no longer did we need to go track down files to complete this task. Experience 07/2012 to 06/2016 Senior Finance Assistant Company Name - City , State I worked on two different teams during my employment at State Farm, one was Suspense and the other was Premium Fund Account Review.   Suspense: (2012-2014) Processed credit card refunds. Processed PZ01 forms that would be requested mainly from the fire division to change policy information. Worked Control D listings to clear items that didn't match off via journal entries in Oracle. Worked Agent returns where retired or working agents owed State Farm money and we had to set up payment plans or collect on that money and then clear the listing. Worked employee returns where employees would write bad checks at company stores or mail rooms for stamps or postage and we would have to contact those employees and collect from them. Took phone calls and provided remarkable customer service to everyone that called in with a question and went out of my way to try to provide an answer to each caller even if it wasn't in my expertise I would try to get them to someone directly to get there question answered instead of just transferring them along as I try my best to make every call remarkable. Had to complete "FARs" (Financial account reconciliations) on a monthly basis to make sure all the accounts you were responsible for balanced out at the end of every month via lotus notes program. Premium Fund Account Review: (2014-2016) Worked material check in where you would need to collect mail as well as faxes and check in the materials received from agents into the system and then file there folders to be reviewed. Processed agent premium fund account reviews on a daily basis for compliance problems and making sure everything they did in the office was done correctly and timely. Analyzed bank statements, quicken bank registers and reconciliations as well as manual copies, reviewed history of altered money reports and deposit to activity ratios to make sure everything matched up and that there was no money missing. Made sure nobody was stealing in the agent offices and if there were any discrepancies informed the agent about them.  Assisted agents in finding or fixing reconciliation errors or balancing issues. Took phone calls on a daily basis providing remarkable customer service. 07/2011 to 07/2012 Associate in Financial Shared Services for State Farm Company Name - City , State Got placed on the Suspense Team processing emails and completing credit card refunds for customers throughout the united states for all agents when they needed a refund and sent through a refund request form. ? 05/2007 to 07/2011 Laborer/Book Keeper/Apprentice Company Name - City , State Schedule installs for customers. Assist plumber in installing product. Clean & restock the work vans regularly. Do the accounts receivable and payable in the office. Finish invoices and mail them out to customers. 05/2006 to 08/2006 Laborer/Yard Worker Company Name - City , State Anything asked of me by the Yard Supervisor. Running heavy machinery/implements to complete certain tasks. Random labor intensive tasks such as shoveling/raking/digging. 05/2004 to 08/2007 Floor Installer Company Name - City , State Clean and load truck with product. Remove old product from the floor. Install new product on to the floor. Be as clean, organized, and courteous as can be on each and every job. Education 2009 High School Diploma Bloomington High School - City , State 2010 General Studies Heartland Community College - City , State ?1 Year of college completed Fundamentals of Accounting Course completed through State Farm Skills - Fast Learner - Organizational Skills - Very efficient minded - Problem Solver - Fast Learner - Very Adaptable - Team Oriented

FINANCE

OWNER/OPERATOR Summary Business development expert and top sales performer with 12+ years experience in Texas, California, and Oklahoma markets. Comfortable with new ideas, innovative products and start-up environments. Equipped with excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights National account management Analytical problem solver Excellent sales techniques New product delivery Adept multi-tasker Top-ranked sales executive New program and promotion implementation Consultative sales techniques Strong lead development skills Accomplishments Surpassed all sales goals by 25+% in three regions. Developed highly effective sales training strategies. Established new company-wide policies and procedures, which resulted in increased revenue sales. Increased year-over-year sales by 10+% in every position held. Prepared complex financial statements, and interim/annual reports for retail and service businesses. Created strategies to develop and expand existing customer sales, resulting in 66% increase in annual sales. Experience 06/2011 to Current Owner/Operator Company Name － City , State Developed new customer base and generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Cold and warm called 100 new and existing accounts per day. Planned, organized and oversaw daily activities of multiple production crews. 11/2009 to 05/2011 General Manager Company Name － City , State Implemented business-building and relationship-building expectations with uniquely assigned accounts and customers. Led sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Generated monthly and annual sales reports. Created and directed sales team training and development programs. 10/2008 to 10/2009 Vice President of Sales Company Name － City , State Accountable for all company-wide sales including overall customer satisfaction. Created and directed sales team training and development programs.. Monitored customer preferences to determine focus of sales efforts. Determined merchandise price schedules and discount rates. Developed and directed strategy for launch of new product. Increased membership base by 30%. 12/2006 to 10/2008 Vice President of Sales & Operations Company Name － City , State Accountable for sales and retention including overall customer satisfaction. Strengthened company's business by leading implementation of new product line and sales strategies. Delivered performance updates, quarterly business reviews and planning meetings. Planned strategic brand-building events to expand the product portfolio. Identified, coordinated and participated in client relationship-building activities and meetings. Increased sales production 50% and reduced attrition rate by 8%. 12/2003 to 11/2006 Area Manager Company Name － City , State Defined strategy and business plan for multiple locations. Directed strategic initiatives to achieve company goals. Increased profits by developing, initiating, and managing payroll, profits and losses, customer service, and sales for multiple locations. Developed and managed annual operating budgets. Mentored, coached and trained managers, department heads, and team members. Identified inefficiencies and made recommendations for process improvements. 10/2001 to 12/2003 General Manager Company Name － City , State Consistently met and exceeded department expectations for productivity and accuracy levels. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Attained facility targets, including revenue goals and member retention rates. 01/1999 to 02/2001 Surgical Technician II Company Name － City , State Gathered supplies and equipment needed for surgical procedure, scrubs, gowns, gloves. Set up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedure. Performed appropriate counts with surgical team prior to the operation and before incision is closed. Draping of sterile field, passing instruments, etc., to surgeon during procedure while maintaining highest standard of sterile technique during procedure. Member Level I Trauma Team. Orthopedic Department Head. Education Bachelors Degree : Biology University of Texas － City , State Minor in Sports Medicine. Associate of Applied Science : Surgical Technology / Emergency Medicine Academy of Health Sciences － City , State Surgical Technician Certificate EMT Certificate Medical Specialist Certificate Coursework in Health Science and Nursing Health Management coursework Certifications Apex Fitness Systems, California dotFIT Systems, California National Academy of Sports Medicine, California International Physical Fitness Association, Florida Surgical Technologist Medical Technologist National Registry of Emergency Medical Technicians (EMT-B), Texas Skills Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Territory Sales Experience, Payroll

FITNESS

SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling

ADVOCATE

DIRECTOR OF BUSINESS DEVELOPMENT Summary Self-starting business development expert with 20+ years as a top sales performer in various markets. Highly motivated and comfortable with new ideas, innovative products, corporate sales and start-up environments. Highlights Established track record of exceptional sales results Excellent communication skills Compelling leadership skills Results-oriented Self-starter Exceptional multi-tasker In depth knowledge of sales process Process-driven Experience Director of Business Development , 06/2014 to Current Company Name - City , State Increased sales revenue for software products in the blood banking industry. Managed budget forecasting, goal setting and performance reporting for all accounts.Identified strategic partnerships and gathered market information to gain a competitive advantage.Delivered performance updates, quarterly business reviews and planning meetings.Negotiated rates to cut costs and benefit corporate partnerships.Identified, coordinated and participated in client relationship-building activities and meetings.Developed growth plans by identifying key clients, key targets and priority service lines. Director of Business Development , 06/2014 to Current Company Name - City , State Achieved 125% of quota within the first year for sales of custom software development services.Cold and warm called 30 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Director of Business Development , 07/2014 to Current Company Name - City , State Executed industry validation of new product idea. Conducted product management for UI and front end development of new online marketplace. Developed marketing and sales strategy for onboarding suppliers and buyers. Director of Sales Operations and Business Development , 08/2011 to 06/2014 Company Name - City , State Implemented processes and procedures for sales, project management, and marketing for UI/UX service company. Developed strategic partnerships with key corporations for distribution and referral networks. Created marketing and business plans for top producing Realtors resulting in 48% increase in revenue. Designed and implemented new business model for leading profiling firm. Managed development of new assessment including new User Interface and CRM. Sales Director , 06/2009 to 08/2011 Company Name - City , State Achieved 172% of quota within the first year as Sales Manager of website development company. Increased sales revenue by 125% by second year. Managed 36 direct reports. Hired and trained all sales staff.Generated monthly and annual sales reports.Created and directed sales team training and development programs. Regional Publishing Consultant , 12/2007 to 08/2009 Company Name - City , State Implemented strategic plan to launch CA branch of Nashville based publishing company. Established regional awareness for regional services. Created presentations specific to marketing needs of potential clients. Developed strategic partnerships to establish referral network. Conducted C-level and director level presentations. Senior Sales Representative , 01/2004 to 11/2007 Company Name - City , State Most new customers company-wide 05 for real estate enterprise software company. Most revenue from new customers 06 - Increased revenue by 115%. Top Producer 07- Increased revenue by 60%. Averaged 85 outbound calls per day. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints. Led sales team at national conventions and regional training courses. Owner , 03/1999 to 02/2004 Company Name - City , State Grew company from home office and one truck to 3 regional offices and 9 trucks for food distribution business. Negotiated contracts for products, assets, and resources to drive lower operating costs. Leveraged sales to increase quality and bulk pricing of products. Recruited, hired and trained sales staff. Provided customer support and ran service calls. Branch Manager , 04/1996 to 03/1999 Company Name - City , State Increased monthly sales by 230% by implementing strategies to develop and expand existing customer base. Maintained fleet of 10 delivery trucks. Recruited and hired to ensure all sales/delivery vehicles were generating revenue. Created and performed sales training programs for new and current sales staff. Managed store inventory and reduced waste by 85%. Education Masters of Business Administration : Business Strategy , 2013 Western Governors University - City , State , USA Bachelors of Science : Business Management , 2011 University of Phoenix - City , State , USA Biology/Pre-Medicine Oklahoma Baptist University - City , State , USA Skills New Business Development Sales Management MS Office Suite Salesforce / CRM

BUSINESS-DEVELOPMENT

SENIOR TECHNICAL DESIGNER Summary Product Developer/Technical Designer with strengths in apparel, handbags and jewelry. I have an extensive knowledge of materials, manufacturing and quality assurance. Dynamic product engineer highly skilled in creative problem solving with exceptional collaborative and interpersonal skills, who illustrates sophisticated expertise in a variety of innovative approaches, to design, prototype and test creative products, services and experiences. I thrive working within a team environment and I have extensive experience working in partnership with domestic and international teams. Skills Adobe CS6 Adobe Illustrator Flex PLM Grovesite WebPDM Microsoft Word Excel Optitex Garment specs and sketches Fit Assessment Product Development Technical Direction, Line and Product Review Flat Pattern Making and Corrections Garment Construction Draping Accomplishments Events and Networking Pillar Lead on the LGBTA Business Council. Participant in BullseyeCrowd: an innovation execution platform to develop a place where anyone at Target can share their ideas and get access to the resources to turn their ideas into reality.to provide new market potential for Target. Experience Senior Technical Designer 03/2017 to Current Company Name City , State Senior Technical Designer 11/2013 to 02/2016 Company Name City , State Responsible for product creation and communication from design hand-off to production for SWAT TD for Children's apparel as well as Women's Jewelry and Handbags intermittently as needed. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiated through order placement. Provide technical direction, internally and externally, on corrective actions needed to bring samples to brand standards. Utilize written comments, sketches or photos as needed to communicate. Share information cross divisionally to ensure continuous implementation of best practices. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar creation and managing milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Identify efficiencies within my brand/category to support CTM initiative. Creation of product standards as well as Good, Better, Best costing grids for product categories that I have owned. Manage team of 2 - Associate Technical Designer and Product Development Coordinator. Assisted direct reports in career development as well as technical development at a product category level. Technical Designer II 06/2011 to 11/2013 Company Name City , State Responsible for product creation and communication from design hand-off to production for Shaun White Boys Apparel and Girls and Boys Accessories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Ensure products are engineered to cost standards and negotiate through order placement. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Manage work in progress, tracking and reporting for product development. Creation of product standards for product categories that I have owned. Technical Designer I 03/2009 to 06/2011 Company Name City , State Responsible for product creation and communication from design hand-off to production for Girls Woven Bottoms and Outerwear categories. Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers. Creation of samples from a sketch while maintaining the integrity of the design concept. Provide technical solution support relevant to design. Execute placement of adopted styles in accordance with the sourcing strategy. Responsible for calendar milestone dates to achieve on-time delivery. Establish strong collaborative relationships with cross-functional divisional teams. Associate Technical Designer 02/2006 to 03/2009 Company Name City , State Worked on graphic tees for all Abercrombie brand product categories. Worked independently in Illustrator and PLM systems to create high quality tech packs and comments at all fit stages. Measured and evaluated samples for fit sessions to ensure on-body standards were met. Collaborated with merchant and design teams to create and distribute tech packs to vendor partners. Critically reviewed samples for issues and worked with vendor partners to establish production friendly constructions. Manipulated garments in fit sessions to reflect style direction based on design and merchant feedback. Adjusted and made pattern corrections based on garment updates coming out of fit sessions. Applied grading to patterns and evaluated graded nests for production to ensure visual and fit accuracy between all sizes. Education and Training BACHELOR OF SCIENCE : BUSINESS University of Central Missouri City , State , USA BUSINESS Skills Adobe, Adobe Illustrator, balance, concept, costing, delivery, Direction, functional, graphic, Illustrator, managing, market, Excel, Microsoft Word, PLM, Product Development, develop product, progress, quality, Quality Assurance, reporting, sketching, sourcing strategy, strategy, tops, written

DESIGNER

DIGITAL MARKETING MANAGER Summary Creative manager with a proven record of driving revenue gains and brand awareness through digital marketing and social media. For example - increased website traffic an average 43% across 15 clients via email nurturing, social media campaigns, and strategic landing pages. Highlights Microsoft Office Suite; Adobe Creative Suite; IBM Marketing Cloud, Google Analytics, Act-On   Social Media: LinkedIn, Facebook, Twitter, Google+, Pinterest, Wordpress, Instagram, YouTube HTML, CSS, JavaScript, PHP, SEO, Keywords Experience Digital Marketing Manager November 2016 to Current Company Name － City , State Acquired to strategize, build, and manage cross-channel marketing campaigns to enhance client's retention and growth, as well as internal lead generation. Develop and monitor end-to-end digital marketing campaigns using the integrated IBM Marketing Cloud automation platform. Build strategic microsites, landing pages, and automated email programs utilizing customized datasets based on each client's target audience and/or current client base. Data Analyst February 2016 to November 2016 Company Name － City , State Hired to manage and strategize target market data structuring and reporting for all clients around the world, current and prospective, to enhance their lead generation platform. Configured custom data sets of 10,000 to 20 million records, and detailed analytical reports utilizing MySQL and the Social123 virtual platform. Data Director/Digital Strategist November 2014 to October 2015 Company Name － City , State Initially hired to manage email nurturing and LinkedIn marketing campaigns for seven clients of various industries and target markets. Quickly introduced strategic management to data structuring for new and prospective clients to enhance lead generation. Managed data budget of $500,000 over all sources to enhance target market for 80 clients through email nurturing and digital marketing campaigns. Increased lead generation and ROI through targeted email campaigns, including $10,000 of added contracts in one month for one client. Grew LinkedIn connections by engaging likeminded groups and target audience, building a strong industry network, and distributing valuable content. Partnered with Act-On to improve interface efficiency and productivity. Produced custom graphic materials (Photoshop) and landing pages (HTML & Vidyard) to increase brand recognition, open rates, and clickthrough responses. Developed strategic reporting platform in Microsoft Excel to closely monitor cumulative information from Google Analytics and Act-On Dashboard. Administrator February 2011 to November 2014 Company Name － City , State Recruited as human resources advisor and technology expert. Challenged to create consistent, modernized reporting and operations for 25 hotels around the country. Improved annual budgeting for all properties by developing comprehensive formulas and strategies within Microsoft Excel. Created distinct brand strategies with grand opening events and charitable donations, through the use of print ads, website updates, and digital campaigns. Enhanced hotel productivity through implementation of upgraded computers, PMS software, and IP credit card processors. Marketing Specialist October 2010 to January 2011 Company Name － City , State Acquired to assist the business development operations by managing design of catalogs, websites, social media channels, product photography, and tradeshow presence. Established a new public image for the product line and developed catalogs, e-commerce website, advertisements, fliers, newsletters, and internal press releases. Enhanced tradeshow presence and brand awareness by designing custom booth graphics and organizing charitable marketing relations. Increased YouTube subscribers by 20% with website clickthroughs and social media sharing. Marketing Specialist & Senior Account Manager November 2006 to September 2010 Company Name － City , State Initially hired to create graphic projects and build websites for local businesses, before quickly being promoted to a managerial role overseeing the marketing and sales operations. Developed brand identity for internal divisions and area businesses, produced tailored websites, digital advertisements, press releases, email campaigns, and SEO and content management. Increased annual revenue by 40% through development of custom integrated e-commerce site, tradeshow attendance, and outsourced services to local ad agencies, thus transforming the marketing department from a cost center to a revenue producer. Improved efficiency by as much as 300% after reengineering processes, writing detailed manuals for clients, and retraining team members. Finished project months ahead of schedule as a result. Generated partnerships with AmericInn International and US Navy/Air Force Gateway. Reformed target outreach with first processes of social media campaigns via YouTube and Twitter, recording and photographing product uses. Designed custom interface for hotel franchises to increase property and brand awareness. Education Bachelor of Arts : Graphic and Web Design , 2006 Upper Iowa University Graphic and Web Design 3.8 graduated 'Cum Laude' Personal Information Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. Skills Adobe Creative Suite, Photoshop, ad, advertisements, ads, Air Force, automation, brand identity, budgeting, budget, business development, catalogs, content, content management, contracts, Creative Writing, credit, CSS, client, clients, designing, e-commerce, email, Gateway, Google Analytics, Graphic Design, graphics, graphic, HTML, human resources, PHP, IBM, image, IP, JavaScript, managerial, managing, Marketing Strategy, marketing, market, marketing and sales, materials, Media Relations, Microsoft Excel, Microsoft Office Suite, MySQL, Navy, network, newsletters, organizing, Photography, press releases, processes, processors, producer, Project Management, recording, reengineering, reporting, strategic, strategic management, Web Programming, Website Development, website, websites Additional Information Personal traits: Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers.

DIGITAL-MEDIA

INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos. Business process improvement Cost-benefit analysis Forecasting and planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 to Current Company Name － City , State Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties. Quality Assurance IT Analyst September 2011 to January 2014 Company Name － City , State Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 to January 2011 Company Name － City , State Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations. Work with other business organizations and vendors to resolve any data or system issues. Provide visibility to department metrics by maintaining current information on HP's internal site. Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors. Customer Service Professional March 2007 to August 2008 Company Name － City , State Answers incoming customer telephone calls in a courteous and professional manner. Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner. Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool. Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs. Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers. Education BBA : Business Administration , 2015 Sam Houston State University － City , State , USA Skills Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements

INFORMATION-TECHNOLOGY

EXECUTIVE DIRECTOR Professional Summary An accomplished, skilled  leader  bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.  Proven success in Association Management, including all business skills necessary in leading a small business.  Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors.  Consistently meets or exceeds both short and long term corporate goals for growth.  Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations. Skills Effective leader Consistently meet goals Project management Experienced in legislative processes Customer service-oriented Exceptional interpersonal communication Budget development Accounting software Long-term business planning and execution Negotiation Effective communication Staff training/development Executive presentation development Constant Contact Print advertising Public relations Special events planning Accomplished manager Public speaking talent Non-profit management Contract negotiations Excellent planner and coordinator Accurate and detailed Advanced MS Office Suite knowledge Conference planning Project planning Work History Executive Director , 07/2012 to 02/2015 Company Name – City , State Created new revenue streams through addition of two new fundraising events including a gala/dinner and 5K run . Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention.  Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide. Prepared in-house databases to process conference and training session registration and annual conference registration.  Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees. Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters. Prepared and distributed payroll for staff of three  direct reports. Complied annual recommendations for end of fiscal year budgets. Prepared meeting minutes and developed action lists for staff. Oversaw daily office operations for staff of three employees. Planned and conducted  industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes. Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts.  Launched new website in October 2014 to enhance on-line presence of Association. Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections. Prepared income statements and balance sheets and projected cash flow. Managed business finances, including paying vendors and suppliers for products services rendered. Directed planning, budgeting, vendor selection and quality assurance efforts. Represented the organization to customers, the public, government officials and other external sources. Developed legislative policy with Director of Public Affairs and managed implementation of policy. Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences. Wrote press materials and made presentations to media representatives. Attended 3-5 external trade shows each year to preserve company relations with distributors, customers and media personnel. Planned and organized seminars, meetings and annual planning retreats. Created messages, position statements and other corporate communications based on company's objectives. Created new revenue streams through grant writing with both the State of Georgia and the United States Department of Agriculture.  Successful in adding over $250,000 in grant revenues for the Association. President, Owner , 06/1998 to 07/2012 Company Name – City , State Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations.  Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level. Executive Director , 08/1986 to 06/1998 Company Name – City , State Association management as outlined in GGIA position from 2012-2015. Statistician , 04/1983 to 06/1988 Company Name – City , State Managed state database of over 150,000 agricultural professionals.  Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results.  Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc. Education Bachelor of Science : Marketing Education with Business Electives , 1985 The University of Georgia - City , State Recipient of Ty Cobb Scholarship Graduated Magna Cum Laude President of the Distributive Education Clubs of America Associate of Science : Core Curriculum with Business Electives , 1982 Abraham Baldwin Agricultural College - City , State Recipient of George and Annie Sosebee  Scholarship Served on newspaper staff First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame Recipient of the ABAC Student of Distinction in Business Recipient of the ABAC Student of Distinction in English President of Phi Theta Kappa National Honor Fraternity

AGRICULTURE

ADMINISTRATIVE COORDINATOR Summary Reliable and energetic arts administrator with a Master of Arts in Arts Management. A highly motivated individual with strong organizational and prioritization abilities. Areas of expertise include communications, public relations, marketing, event planning and outreach. Highlights ➢ Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Fundraising Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Event planning experience Experience Administrative Coordinator 08/2013 to Current Company Name City , State ➢Developed and implemented new scheduling system for special events, portfolio reviews and advising through Acuity Scheduling to replace cumbersome phone appointments Manage front line communication between students, faculty and administration, prepares written communication for prospective and current student admittance. Assist with PR/Marketing with CVPA Academic Affairs and Admissions Offices as well as outreach initiatives Serve as liaison for marketing School of Art Portfolio Review Day and Open House events to the community and local high schools Websites management (i.e. edits and updates) Schedules and coordinates School of Art Advisory Council meetings Manage portfolio review process, communication flow between prospective students, Admissions and School of Art staff and administration Administers and collates information generated throughout the portfolio and recruitment process Coordinate/schedule for special departmental events along with other staff Responsible for knowledge of all School of Arts programs and degree specifications Departmental e-mail communications Processing curricular paperwork, preparing syllabus for Web publication Departmental tours Portfolio review coordination, liaison between SoA and Admissions on portfolio reviews, developed electronic tracking system for portfolio reviews. Production Coordinator 06/2011 to 08/2013 Company Name City , State ➢Manage Center for the Arts internal production calendar Provide continuous data maintenance/entry in R-25 scheduling system (internal/external performances and scheduled rigging maintenance) to reflect consistency between performance calendars Rental recaps - track labor hours for FT staff and over-hire Coordinate hiring ushers and stage hands for events Managed HR duties to include time sheet entry, background checks, hiring employees, terminating employees, payroll modification Union payroll Secure specific performance equipment (i.e. rigging equipment, CO2 etc.) for upcoming performances from external vendors Assist Production Manager in performance logistics and assisted other production staff as needed; bulk purchase orders through eVA Assist with GMU required training. PR & Marketing Assistant 09/2010 to 01/2011 Company Name City , State ➢Identified and conducted market research to provide logistical marketing support to the Artistic Director. Gathered promotional material for summer classes Developed sponsorship package (included sponsorship letters, levels of sponsorship, sponsorship forms etc.). Provide PR and marketing support for Artistic Director. Assisted with developing creative summer camps and workshops Fundraising & Development Intern 03/2009 to 05/2009 Company Name City , State ➢Event management for Friends of the Hylton Provided staff support for annual fundraising event "Shooting for the Stars" Responsible for logistics of Friends of the Hylton Center (meetings, special events, catering and marketing materials) Prepare and distribute notices, agendas, meeting minutes Attend Friends of Hylton Center committee meetings Assemble donor kits and presentation materials for events Process donations and prepare acknowledgment letters and other correspondence Logistics of donor and volunteer cultivation Education Master of Arts : Arts Management 2009 George Mason University, College of Visual and Performing Arts Fairfax City , State , US George Mason University, College of Visual and Performing Arts Fairfax, VA M.A., Arts Management; 2009 Bachelor of Arts : Dance & Recreation 2004 New Mexico State University, College of Human Performance City , State , US New Mexico State University, College of Human Performance, Dance & Recreation Las Cruces, NM B.A., Dance; 2004 Skills Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Experience in event planning Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Familiarity with fundraising and development tactics

ARTS