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ENGINEERING OPERATIONS DIRECTOR Executive Profile Senior Software Executive Senior Software Executive who is a key contributor to strategic planning and product development. Highly skilled at creating and implementing key software improvements and process changes by uncovering major process limitations, maximizing profitability, scalability, and competition in the global marketplace. Accomplishments (over last 15 years +) Reported directly to C-level executives and Board members, successfully bridging the gap between the business and Engineering, implementing strategic plans and ensuring that the engineering teams are aligned to business goals. Agile expert and evangelist, running software development teams for over 17 years and specifically agile software development for more that 13 years. Reorganized and transitioned many teams and companies to become smooth running agile groups, drastically reducing delivery issues, making the work very transparent, empowering team members to become self-directed and accountable to their commitments. Skilled at managing entire software development process and employees including QA, Project Management, Technical Support, on and offshore teams, contractors, subsidiaries, and merger/acquisitions. Successfully on-boarded the engineers and technology from an acquired company and quickly merged their intellectual property (IP) into the main product line. Advocate for strong Engineering Best Practices, including design & code reviews, paired programming, unit tests and continuous integration testing through automation. Including, establishing leading and trailing engineering metrics, which provide strong indicators of product quality and delivery schedule. Managed globally distributed teams ranging from 15-60 people, with P&L responsibilities between $2M - $6M. Teams have been located in US, Germany, Hungary, Russia, China, and Argentina. Consistently an early adopter of critical trends in methodologies and practices, which transform and refine processes to increase the delivery of business value. Skill Highlights Technology · Java · Amazon AWS · Hibernate · PHP · EC2 · Elastic Search · C++ · JSMVC · JUnit · C · HTML · Selenium · CanJS · CSS · Aurora · PL/SQL · Bootstrap · Jenkins · Oracle · Python · Phabricator · My/SQL · AJAX · GitHub · JavaScript · Camel · Jira · REST and SOAP services · MongoDB · Perl Professional Experience Engineering Operations Director January 2014 to Current Company Name － City , State A high growth company, whose suite of services help researchers successfully communicate their work. Identified misalignment between technical teams and business, reorganized the technical teams and aligned technical metrics to support business KPIs, increasing revenue and cost savings. Doubled team to 20 people in 4 months, by introducing a new improved hiring process that quickly filtered out non-qualified candidates and increased our acceptance rate to over 90%. Awarded Culture Champion Award. Director of Software Development January 2012 to January 2014 Company Name － City , State A non-profit organization devoted to the advancement and well-being of dogs. Turned around a multiyear software delivery failure, by re-architecting the approach taken, changing the technology used, and transitioning the team to Agile; putting the software back on budget and on time. Reduced technical dependency on old technologies by road mapping out a multiyear strategic technology plan, reducing number of technologies used throughout the department by 50%. Responsible for web based PCI compliant e-commerce software, connected to an enterprise database. Chief Operating Officer January 2010 to January 2012 Company Name － City , State Public safety software and services company focused on enterprise-class software for Fire and EMS Departments. Implemented a SaaS solution, allowing smaller towns and cities the ability to use and integrate with the Fire and EMS software. Reduced customer's server upgrade time from 4 days to 4 hours. Removed the requirement, caused by software limitations, that hard mounted mobile computers be removed from fire trucks and brought into the IT dept for upgrades. Reduced a mobile computer's install and upgrade times from 1 day per machine to 2 hours. Vice President of Engineering January 2001 to January 2010 Company Name － City , State A mid-sized 3D software company for creating digital models of physical objects, including both 'off-the-shelf' and customized commercial applications. The software is used globally in markets such as: rapid prototyping, reverse engineering, inspection, and healthcare. Grew revenue from $0 to over $16M with a CAGR greater than 30% for 6 consecutive years. Integral in receiving 6 term sheets of similar valuation resulting in $8M in VC funds in 2008. Expanded company organically from 22 to 110 employees, coordinated effectively with Sales, Product Development, and Marketing teams to produce globally competitive products. Conceived of and implemented critical changes in software architectural designs creating a partner eco- system. Director of Software Development January 2000 to January 2001 Company Name － City , State A 30 person company using its patented lens system to project a standard 3D image into a 180 degree. hemispherical screen using software to convert the flat image to the curved surface without distortion. Engineering Manager/Senior Software Engineer January 1996 to January 2000 Company Name － City , State A 60 person company providing B2B and B2C real-time 3D solutions, via the Internet. Software Engineer January 1993 to January 1996 Company Name － City , State Software Engineer January 1989 to January 1993 Company Name － City , State Education Postgraduate courses in Cognitive and Neural Systems : 1991 Boston University － City , State M. S : Computer Science , 1989 Union College － City , State Computer Science Masters Project: A Netless Neural Network - presented on August 16, 1989 at International Conference on Expert Systems and Neural Networks - Theory & Applications B. S : Computer Science , 1988 Union College － City , State Computer Science Skills 3D, Agile, AJAX, approach, B2B, budget, C, C++, competitive, CSS, database, delivery, e-commerce, Expert Systems, funds, hiring, HTML, PHP, image, inspection, Java, JavaScript, Marketing, MongoDB, enterprise, Network, Networks, Neural, Oracle, PL/SQL, PCI, Perl, Product Development, profit, prototyping, Public safety, Python, real-time 3, receiving 6, requirement, Sales, SOAP, SQL, strategic, upgrades, upgrade, valuation, VC

ENGINEERING

COORDINATOR, DONOR RELATIONS Summary Highly organized Communications Specialist with [Number] years in the communications field. Areas of expertise include web and print content development, public speaking and project management. Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Dedicated team player SharePoint Microsoft Office Suite Event planning Exceptional writing skills Exceptional problem solver Print and electronic media Budgeting and forecasting Project development and lifecycle Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 01/2013 to Current Coordinator, Donor Relations Company Name － City , State Track and analyze donor data received from volunteer projects to effectively cultivate relationships Research, identify, and analyze past campaign activities to develop effective campaign growth strategies and forecasts Identify strategies to strengthen social media presence and increase engagement Produce internal and external communications collateral (digital and print) Generate ideas to develop communication strategies, for donor cultivation, solicitation, and stewardship Maintain and utilize email marketing platforms to distribute email campaigns Design and create presentations that effectively communicate complex data and information Assist with the development and implementation of changes to volunteer programs, policies and procedures Monitored ongoing expenses relative to budget projections. Assessed the need for new or enhanced systems and applications. Correspond with corporate campaign leaders to prepare materials for campaign meetings and events Verify facts, dates and statistics for updating reports and campaign results Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics. Created all communications collateral, including web pages, brochures and fliers. Developed creative graphics that simplified complex messages. Designed artistic signage for special corporate events. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Designed unique print materials, including advertisements, brochures and logo designs. 09/2011 to 06/2013 Coordinator, Finance & Special Projects Company Name － City , State Served as primary liaison for internal and external constituencies on matters pertaining to the Chief Operating Officer and Finance Manager Educated staff across seven departments on proper financial reporting practices and ensured adherence to policies and procedures Organized logistics of special events, travel arrangements, corporate agendas, and itineraries Created and maintained employee data and coordinated new hire onboarding and orientation activities Tracked and managed business expenses Assisted with month-end close activities, including payroll reconciliation, journal entries, and purchase orders matching Maintained accounting ledgers by verifying and posting account transactions Performed W-9 and 1099 maintenance for new and old vendors Spearheaded and directed the implementation of Financial Edge, as well as the cross-training of all departments Tracked all donations and prepared documentation for the Development Director. Trained and supported users during new system implementations and upgrades. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors. Assisted the CFO with the production of the monthly financials, management reports and board packages. Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades. 03/2010 to 04/2011 Account Executive Company Name － City , State Executed monthly sales goals Resolved laptop screen issues by telephone or email for retail, wholesale and bulk customers Provided timely updates of purchases and follow-up throughout sales order cycle Negotiated prices with wholesale customers Market Research and Development Communicated and negotiated with FedEx SupplyChain in various countries for delivery updates and changes. Processed an average of [number] inbound and outbound technical support calls. Helped customers track and ship packages, responding to an average of [number] calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Responded to customer service emails in a timely and effective manner. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Developed and maintained technical expertise in [Describe area]. 01/2009 to 01/2011 Contributing Writer Company Name － City , State Managed editorial deadlines under the direction of the Creative Marketing Director Edited and maintained web content Assisted with feature writing and interviewed members of the community to develop newsworthy stories Managed social media accounts, Facebook and Twitter, for theblvdmag.com Created press releases and promotional materials for distribution at local events. Promoted targeted content through various social networking sites such as [Website] and [Website] and aggregators such as [Aggregator]. Traveled to location to write reviews from firsthand experience. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Designed web and other content, including monthly newsletters and promotional calendars. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Maintained awareness of digital trends and new emerging technologies and platforms. Education December 2008 Bachelor of Arts : Mass Communications Southern University and A&M College － City , State Emphasis in Public Relations Skills Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks Public Relations Software: MTR, CisionPoint, iContact Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress

ARTS

CONSULTANT Summary Professional, dedicated hard worker. Over 10 years of Customer Service Experience. Self-motivated inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly- motivated teams as well as leading cross functional teams in a fast-paced environment. Enthusiastic, resourceful high school graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Excellent at juggling multiple tasks and working under pressure. Skill Highlights Adobe Proficient Windows XP Proficiency Windows 7 Expertise Proficient in MS Office CRM Expertise Dealersocket Proficiency l Inventory control procedures Employee scheduling Cash handling accuracy Strong communication skills Superb sales professional Excellent multi-tasker Time management Professional Experience Consultant June 2015 to September 2015 Company Name - City , State Help customers select products that best fit their needs. Complete customer order's professionally & on time. Advise customers of services & product of the month. Inform customer of knowledge on "Survey" and "Pack Plus services". Pack and Ship customer packages. Sales February 2015 to June 2015 Company Name - City , State Maintained accuracy in calculation discounts, interest and commissions. Assist customers in finding vehicle which fits their needs and wants. Inform customer of all features on vehicles, and different trim levels. Contacted customer per internet request to make appointments and bring them in. Advise customer of all warranty and service information. Manager February 2012 to January 2015 Company Name - City , State Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Created daily and weekly cash reports for accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Supervised employees with following company polices. Hired and terminated employees. Sales March 2011 to September 2011 Company Name - City , State Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales with an 85% success rate. Consistently hit and exceeded sales goals by 20%. Assisted Customers in purchasing a vehicle, to fit all needs, at affordable rates. Customer Service Rep April 2010 to February 2011 Company Name - City , State Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Customer Service Rep March 2008 to May 2009 Company Name - City , State Effectively managed high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log Price Team Specialist April 2007 to March 2008 Company Name - City , State Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Priced merchandise, stocked shelves and took inventory of supplies,cashier. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Swing Manager August 2005 to April 2007 Company Name - City , State Interviewed job candidates and made staffing decisions. Verified cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed/ Planned budgets and authorized payments and merchandise returns. Reported to the distract manager regarding all store and staff issues. Education High School Diploma : General Education , 2005 Pine Ridge High School - City , State , USA References Available upon request.

CONSULTANT

FINANCE DIRECTOR Professional Summary To find a new and challenging position that will utilize the skills that I've acquired and help others maximize their skills and potential. Ambitious Financial Manager determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results. Skills Budgeting and financial management Financial reporting and analysis QuickBooks Complex problem solving Highly detail-oriented Superior time management Exceptionally organized Advanced computer proficiency (PC and Mac) Exceptional interpersonal communication Effective leader Staff training/development Consistently meet goals Efficient multi-tasker Customer service-oriented Organized Deadline-oriented Budget development Expertise in invoice and payment transactions Account reconciliation Work History 11/2012 to Current Finance Director Company Name – City , State Analyze and present financial reports to Principals in an accurate and timely manner. Collate financial reporting materials, oversee all financial and project accounting. Manage organizational cash flow and forecasting. Implement a robust financial management/ reporting system; ensure that the billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements. Effectively communicate and present the critical financial matters to the board of directors. Manage accounting and financial systems and maintain full and accurate accounting records Conduct financial analysis and prepare detailed financial reports and statements. Provide financial and accounting advice, direction and leadership. Manage the maintenance and upgrade of financial systems. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed a $ [Amount] annual budget that grew [Number] % in [Number] years. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Created an analytical framework for identifying and developing financial growth opportunities. Assumed ownership of accounting, forecasting and strategic supply planning. Developed annual budgets in collaboration with the financial director. Forecasted operating costs for scheduled projects by strategizing with other departments. Synthesized financial and budgetary information to solve problems and develop alternative solutions. Managed high volumes of financial activity in a fast-paced, risk-based corporate environment. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Drafted and reviewed financial statement compilations before being approved by partners. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. 05/1999 to 11/2012 Office Administration Department Manager Company Name – City , State 05/1997 to 05/1999 Accounts Receivable Coordinator Company Name – City , State Implemented Quickbooks Pro accounting software to enhance efficiency and productivity in Accounts Receivable. Designed and analyzed reports used by management to make better business decisions. Coordinated the invoicing process with Project Leaders and Financial Analyst to ensure invoices are submitted accurately to sponsors. Invoiced sponsors according to billing terms indicated in the contract/budget. Analyzed and retrieved billing information from non-governmental contracts. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 03/1996 to 02/1997 Business Manager Company Name – City , State Managed daily Accounts Receivable and Accounts Payable functions. Processed vendor payments including the input of invoices and production of Accounts Payable checks. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 04/1991 to 03/1996 Operations / Graphics Coordinator Company Name – City , State Managed a staff of seven in the production and design of yellow pages for over 20 universities. Managed and trained a staff of 25 full-time employees; assigning tasks and motivating them to meet deadlines. Managed and maintained a $45,000.00 Book Delivery / Supply budget. Organized and conducted training sessions for 200 sales representatives. Decreased bankruptcies and debt collections of over 10,000 accounts, saving $500,000.00 Designed and produced advertising and telephone directory covers for universities. Developed and implemented effective training procedures. Developed and implemented effective team building strategies. 05/1999 to 11/2012 Office Administrator Department Manager Company Name – City , State Supervised Administrative Staff by allocating work and ensuring deadlines were met. Hired and Trained Administrative Staff. Overseen the office and the needs of the staff which includes ordering supplies, setting up offices for new employees and training all employees on company software for processing time and expenses. Coordinated company meetings. Researched, coordinated and maintained contracts for maintenance of building, landscaping, office equipment and phone systems/service. Provided administrative support to staff (typing, phones, filing). Implemented company accounting software, Deltek Advantage/Vision. Maintained accurate recording of revenue, invoicing, and cash receipts. Insured implementation of proper controls and maintain accuracy of accounts receivable system. Prepared reports of aging and customer statements. Provided year-end support for audits, financial reports and tax preparation. Overseen complete account analysis. Analyzed collection reports and made contact with customers' Accounts Payable Departments to ensure invoices are being processed for payment (collection calls). Provided reports to Project Managers/Team Leaders to utilize in project budgeting, project progress and performance. Prepared monthly financial reports. Generated vendor and employee payments. Prepared monthly payroll reports for hourly employees. Provided training and knowledge on the usage of Newforma Software. Software designed to connect Architecture and Engineering firms to their projects. Education 5 1991 Bachelor of Business Administration : Finance North Carolina Central University - City , State Finance Skills accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial and accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end

ADVOCATE

ARCHITECTURAL DESIGNER Summary Over three years of experience demonstrating consistency and outstanding work in a design oriented environment. Effective communicator, great leader, creative thinker, and problem solver who builds teamwork and possesses initiative to exceed goals. Accomplishments “Letter of Appreciation” Design Recognition of the National Architectural Accrediting Board 2014-2015 “Chicago Prize Award” Design Recognition and Nomination for Outstanding Project 2012 “Close the Gap d3 Competition” Winner and Project Exhibition 2011 "Architectural Design & Conservation" Second Place Winner 2008 Led the design proposal of the downtown sector of Caguas, PR including improvements to hardscape, landscape, and existing buildings Led the design proposal of the School's of the 21st Century Project of San Juan, PR Supervised and managed design and construction documents for the two winning School's: Santiago Veve Calzada, and Santiago Iglesias Pantin Experience ARCHITECTURAL DESIGNER Company Name City , State Organized projects in accordance to BIM Standards Discussed design standards and procedures with the directors of design and architecture. Created oral and written presentations for project designs and proposals. Collaborated with structural engineers, and interior designers to see that construction was in line with drawings and designs. Coordinated with the project team in the development of preliminary and final design documents Managed the design process from conceptual phase through construction Initiated design proposal, including an oral and written presentation for new design ideas Fostered and maintained a collaborative professional working relationship with the project leadership team Completed formal design intent and construction documentation ARCHITECTURAL DESIGNER Company Name City , State Acted as lead designer for small projects and landscape enhancements, as well as larger projects and proposals Reviewed completed reports, plans, and project designs Completed formal design intent and construction documentation Drafted detailed drawings of structures, specifying dimensions and materials needed Discussed design standards and procedures with the directors of design and architecture Created visual presentations for project designs and proposals Collaborated with the project team to see that construction was in line with drawings and designs Coordinated the project team in the development of preliminary and final design documents BIM/ VISUALIZATION SPECIALIST Company Name City , State Discussed design standards and procedures with the directors of lighting design Defined organizational procedures for incorporating information into a Building Information Model (BIM) Drafted detailed drawings of structures, specifying dimensions and materials needed Reported on status of design process to project manager Created oral and written presentations for project designs and proposals Created professional to-scale sketches to communicate and clarify design requirements Collaborated with 3d builders to see that construction was in line with drawings and designs Coordinated with the project team in the development of preliminary and final design documents DESIGNER AND CONSULTANT Current Company Name City , State Supported model development and subsequent animation of models. Mentored other artists on quality standards and improvements. Collaborated with a creative design team to complete projects on tight deadlines. Education Master of Science : ARchitecture 2013 University of Illinois Urbana-Champaign City , State , USA Bachelor of Science : Architecture 2010 University of Puerto Rico City , State , USA GPA: Magna Cum Laude Honors Magna Cum Laude Honors Languages Bilingual Spanish/English Fluent reading/writing Spanish/English Skills Personal: Rhino; Revit; CInema 4D; all-Adobe CS; AutoCAD; HDR imaging; Lighting; Market Research; 3dMax; Maya; Revit; Modeler; Sculptor Professional: imaginative and creative thinking skills; ability to analyze and critically assess problems; ability to see the big picture as well as giving attention to the smallest detail; ability to communicate effectively; understanding of history; cultural and environmental concerns; lateral thinking skills to solve complex problems; coordination and interpersonal skills to manage a complex project team Qualifications: Design talent; Engineering ability; Social awareness; Business aptitude

DESIGNER

Marilyn Hunter Summary Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Flexible hard worker ready to learn and contribute to team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization and efficiency Meticulous and organized Security understanding Experience Substitute Teacher | Company Name - City , State | 08/2015 - 03/2020 Enforced classroom routines to keep students on schedule and operating at consistent level. Implemented lesson plans assigned by classroom teacher to educate students about key concepts. Provided notes and reports on school day activities to primary teacher. Requested as substitute teacher based on excellent referrals and trusted performance. Engaged students in discussions to promote interest and drive learning. Educated students in various subjects to provide seamless transition during absence of head teacher. Maintained student attendance and assignment records to prevent lapses during teacher absences. Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities. Helped students build learning and study skills to achieve educational goals. Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities. Reported problem students to principal to maintain control of classroom. Managed high school classrooms during teacher absences. Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs. Oversaw pop quizzes, material exams and standardized tests to facilitate instruction. Assigned homework to students based on curricula and modified based on daily progress. Promoted learning by leveraging traditional and modern instructional strategies. Created lesson plans to address requirements of state curriculum. Led group sessions to reinforce concepts and applications of course content. Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading. Recorded attendance data to report to program managers. Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education. Administered quizzes and tests and documented grades to support accurate record-keeping. Taught students during teacher absences and kept up with lesson plans and student assignments. Substituted for teachers to practice handling classrooms of students. Elementary Computer Teacher | Company Name - City , State | 08/1999 - 09/2002 Created tests and assignments to assess student knowledge of presented coursework and lecture materials. Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation. Developed lectures addressing variety of computer science topics to engage and educate students. Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences. Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources. Instructed students on use of technology tools and equipment as well as methods for accessing information. Set up and maintained classroom computers and equipment. Provided instruction on professional technology use and web etiquette. Devised project-based assignments to create opportunity for hands-on practice and skill building. Scored student assignments to measure comprehension. Attended seminars and workshops to discover latest advances in computer education. Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures. Evaluated and adjusted course curriculum based on student overall performance and assessments. Receptionist | Company Name - City , State | 08/1998 - 06/1999 Scheduled and confirmed appointments. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Oversaw office inventory by restocking supplies and submitting purchase orders. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Prepared packages for shipment by generating packing slips and setting up courier deliveries. Directed and oversaw office personnel activities. Answered phone calls, provided information to callers and connected callers to appropriate people. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Managed customer complaints and rectified issues to complete satisfaction. Managed office paperwork, including scanning documents and routing business correspondence. Pulled and organized requested documentation. Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information. Determined needs of visitors and provided information or solutions. Signed for packages, recorded all deliveries and distributed to personnel. Delivered key administrative support to coworkers, taking on additional tasks during peak times. Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor. Maintained office safety by screening visitors, updating logs and issuing temporary passes. Education and Training Albany State University | City , State | 05/1986 Bachelor of Science : Psychology

TEACHER

GRADUATE RESEARCH ASSISTANT Profile Results-driven Animal Nutritionist with good research and teaching experience Areas of Expertise Dairy Nutrition Food Safety Feed supplementation strategies Professional Experience Graduate Research Assistant 07/2013 to Current Company Name City , State Ongoing Researches -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant. Assistant Lecturer 08/2010 to 06/2013 Company Name City , State -Instructed a class of 156 students in animal feed and feeding course -Lectured and communicated effectively with students from diverse backgroups -Inspired students to translate their academic interests into the real world by taking positive actions Education Ph.D. : Ruminant Nutrition 2017 University of Florida City , State , USA Awards -Grinter Fellowship for outstanding new PhD students -Certificate of outstanding academic achievement, University of Florida International Center Master of Science : Monogastric Nutrition 2011 University of Agriculture City , State , Nigeria Awards -University of Agriculture Graduate Fellowship -Postgraduate Tuition Scholarship for First Class Students in the University -Dufil Prima Schloarship for postgraduate students in Nutrition Bachelor of Agriculture : Animal Nutrition 2009 University of Agriculture, Abeokuta City , State , Nigeria Award Academic achievement award for graduating with a First class...4.59 out of 5.00. Affiliations Nigerian Society of Animal Production American Society of Animal Science Publications Peer-reviewed Publications -C. M. Huisden, N. J. Szabo, I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS). -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171. -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10. -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027. -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria. -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko, I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190. -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52. -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade, I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA. -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217. Conference Papers -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014 -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM Skills -Great Organizational skills -Good Numerical and analytical skills

AGRICULTURE

PR & EVENT MANAGER Summary Experienced creative marketing professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media and PR management with expertise in identifying emerging market trends. Experience PR & Event Manager Jan 2015 to Current Company Name － City , State Coordinate all public relations activities. Manage social media platforms to engage audiences across traditional and new media. Research influencers and initiate collaborations. Develop a marketing communications plan including event strategy, sponsorship budget, and goals. Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis. Coordinate details of events such as venue, flyers, sales, entertainment, guestlist, artist booking, sponsorships, etc. Social Media Consultant Apr 2017 to Current Company Name － City , State Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. Moderate all user-generated content in line with the moderation policy for each community. Create original content. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. PR & Social Media Manager Jan 2013 to Jan 2017 Company Name － City , State Develop a follow growth strategy for social media. ex: 180k followers in 2013 vs 2.2m followers in 2017 on our Instagram) --Manage PR & Social Media Coordinators from 20 international regions and make sure their follower growth rate is constantly increasing. Manage the brand's Social Media platforms such as Facebook, Twitter, Instagram, Pinterest, Tumblr, Youtube, Viva Radio, Snapchat, etc.) --Develop a marketing communications plan including strategy, goals, budget and tactics & a media relations strategy, seeking high-level placements in print, broadcast and online media. Research top influencers, competitors, and trends. Plan and execute events, influencer marketing, celebrity outreach, media monitoring, and product placement for social uses. Create timely and engaging content optimized for platform used and intended audience. Scout and photograph influencers and models to feature on social media to create new contents. Monitor sites for customer service opportunities. Analyze and report social media actions on a weekly basis for successes and new opportunities. Create engaging and professional visuals that reflect the brand. Stay current with PR & social media trends and tools. Attend networking and educational events. Review marketing analytics weekly to make informed decisions going forward surrounding social campaigns, influencers, messaging, etc. Media Specialist Mar 2017 to Oct 2017 Company Name － City , State Develop weekly social & influencer programming across accounts. Manage local and international account managers to produce all imagery, tags and captions, and make edits as needed for each account and planned post. Identify tastemakers in the social communities as they relate to the brand and build partnerships with brand advocates, influencers, and other creatives. Ensure Paid Social campaigns are set-up and properly QA'd. Curate and grow social images on website, ensuring that page is updated daily with shoppable user generated content. Ensure that all PR/social content and copy is brand appropriate, accurate and appropriately labeled. Engage with community and influencers on social channels via liking, commenting, and regramming imagery. Report on performance and growth on weekly and monthly basis. Support aligning domestic agencies to create and execute an year-long strategy, including events, to increase brand awareness. Work to ensure media placements increase sales. Media Manager Oct 2017 to Current Company Name － City , State Manage media inquiries and interview requests. Create content for press releases, byline articles and keynote presentations. Build relationships with thought leaders to grow industry awareness. Manager social media accounts with over 6 million followers total. Work with celebrities and stylists to increase revenue. Monitor SEO and web traffic metrics. Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Stay up-to-date with current technologies and trends in social media, design tools and applications. Design and implement social media strategy to align with business goals. Set specific objectives and report on ROI. Education and Training Bachelor of Arts , International Studies 2013 Queen's University － City , State , Canada International Studies Skills Adobe, Advertising, benchmarking, competitive research, forecasting, Google Analytics, Marketing research, marketing communications, Photography, press releases, Product marketing, sales, Social Media platforms

APPAREL

SENIOR MEMBER ADVOCATE Summary To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations. Accomplishments #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420. Senior Member Advocate, over 25+ years in the service industry with half of that in management. Exceeded corporate target for customer satisfaction for nine months in a row. Experience Senior Member Advocate Aug 2013 to Current Company Name － City , State Take service complaints - store complaints and service requests - help members in difficult situations. Made reasonable procedure exceptions to accommodate unusual customer requests.. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Owner May 2007 to Current Company Name － City , State Cooking in your own private kitchen. Party Planning - Updated Menu available per request. Performed kitchen maintenance for a private facility. Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis. Project Coordinator Jan 2013 to Aug 2013 Company Name － City , State Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Addressed customer questions and concerns regarding products, prices and availability. Determined the cost and pricing of proposals and bids. Procurement Specialist Jan 2012 to Aug 2012 Company Name － City , State Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Account Manager May 2011 to Dec 2011 Company Name － City , State Manage accounts for projects in the Semi-conductor field. Selected products for specific routes according to pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 to Apr 2011 Company Name － City , State Government Affairs Manage account orders for the federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 to Jun 2008 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Developed and created a more effective filing system to accelerate paperwork processing. Customer service / Dispatch manager Jan 2003 to Sep 2007 Company Name － City , State Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts. Helped member's with difficult situations with the techs and their accounts. started out as a customer service - sales rep. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Seasonal Dept Manager Jun 1999 to Dec 2002 Company Name － City , State Seasonal Department manager - for all of the seasons. Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits. Education Bachelor's Degree , Business and Managerial Economics, Human Services May 2012 University of Phoenix － City , State Business and Managerial Economics, Human Services Associate Degree , Human Services, Business and Managerial Economics May 2002 IVY Tech State College － City , State Human Services, Business and Managerial Economics Bachelor's Degree January 2002 The Culinary Institute of America Master's Degree January 2002 The Culinary Institute of America January 1995 Paul Harding High School Languages English Fluent Highlights 70+ Wpm Public Speaking Ability to organize and establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention to detail Focused on customer satisfaction Skilled multi-tasker oracle / ciboodle / microsoft / linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette

ADVOCATE

HUMAN RESOURCE/ FINANCE ANALYST Summary Human Resource Professional: Seeking a challenging position that will allow me to grow professionally, which requires me to utilize my strong educational, organization, and excellent interpersonal skills. Highlights Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher). Experience Human Resource/ Finance Analyst June 2013 to Current Company Name － City , State Provide support to Columbia University community by providing excellent customer service via telephone, email and the self-service system. Responsible for resolving customer/ employees problems related to Human Resources, Payroll Labor Accounting transactions, Data, JACS and RAPS applications and Finance. Utilize a variety of systems such as PeopleSoft HCM and other programs used throughout the university. Answer calls in a professional matter, resolving them directly or redirecting them to appropriate department. Responsible of researching and resolving client request and logging all calls in a web incident form. Follow-up with incidents not immediately resolved. Work with HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, and Purchasing among other departments to resolve incidents, recommend solutions and process any changes. Serve as a resource for HRPC staff providing guidance and assistance when appropriate. Provide accurate trending data; representing the university factually and professionally. Knowledgeable of Columbia University's Human Resource policies, Hiring and recruiting, Workplace notices, Labor Laws, and other essential information. Human Resource Supervisor/Hiring Specialist June 2011 to April 2013 Company Name － City , State Responsible for supervising a group of over 120 employees and clients. Responsible for recruitment of employees, contractors, per-diem and interns. Responsible for employee development, employee evaluations and relations. Conducted all orientation trainings for new employees and meetings. Composed and distributed all relevant employee memorandums. Appraised productivity, handled employee grievances or complaints, and disciplined employees. Coordinated background screenings on all potential employees, per diem and contractors. Complied with state, federal and local employment legislation laws. Coordinated the placement of client with Targeted Case Manager (based on agency guidelines). Worked closely with staffing agencies throughout Osceola and Orange County. Maintained accurate client files and personnel files. Processed and filed documentation accurately and in real time. Provided accurate trending data; represented the company factually and professionally in facility audits, etc. Handled the duties of accounts payable, accounts receivable, and duties of payroll department. Processed all Medicaid and HMO Billing. Oversaw and tracked the company benefits plans and researched new benefit plans. Assisted with administrative duties as directed by the Director. Case Manager/ Counselor June 2009 to June 2011 Company Name － City , State In charge of 80+ cases for women and families in the homeless shelter system. In charge of interviewing clients and doing their admission assessment. Worked closely with housing and employment specialists in helping clients obtain employment and permanent housing. Worked with various staffing agencies for client recruitment (NY Staffing, Access Staffing, Work Force 1 etc). Conducted all Employment Training and employment workshops. Worked with Dress to Success to help clients dress properly for job interviews. Responsible of overseeing specific investigative cases, particularly those with ACS cases or Domestic Violence. Provided immediate crisis response services on call 24/7 Provided crisis avoidance management and training. Interpret legal documents; wrote reports, reference letters and professional correspondence for clients. Education Masters : Human Resource Management , 2015 DeVry University － City , State Human Resource Management Bachelor of Arts : Spanish Communications , 2009 Le Moyne College － City , State Spanish Communications Keller Graduate Management School Languages Fluent in both Spanish and English Skills academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow

FINANCE

DIRECTOR OF PUBLIC RELATIONS & PARTNERSHIPS Executive Profile High-performing executive with extensive hospitality and luxury lifestyle experience. A strategic trendspotter who excels at developing dynamic partnerships and programs that serve as the impetus for multi-tiered marketing campaigns as well as top-tier media exposure.  Skill Highlights Social Media & Influencer Strategy Project Management  Brand Partnership Development  CRM Content & SEO Marketing Budget Development & Management  New Hotel Launch & Re-Launch/Brand Development Core Accomplishments Initiated and cultivated a strategic business partnership between The Benjamin Hotel in Manhattan with Cornell Professor & Co-Author of Sleep for Success  Dr. Rebecca Robbins to provide hotel guests with a science-driven sleep program, resulting in more than 1.4 billion impressions in 2015. Conceptualized and launched The Surrey's first full lobby & rooftop exhibition "ArtSpeak" with partner ArtMuse, which served as a robust marketing campaign to capitalize on the primary brand pillar and strengthen awareness among an affluent target market. To further align with efforts, the hotel was named "Coolest Art Hotel" by Tatler Hong Kong and "World's Best Art Hotels" by Town & Country . Grew CRM subscriber list from 78K to 102K members in one month due to a strategic partnership with media partner Pure Wow , The New York City Ballet and Rebecca Taylor.  Professional Experience Director of Public Relations & Partnerships 03/2015 to Current Company Name City , State Lead ideation and craft programming for Affinia Hotel Collection, The Benjamin and The Surrey with the purpose of creating experiences that truly benefit the end-user and support revenue goals. Oversee strategic partnerships and collaborations connecting like-minded brands to enhance target audience awareness, to refresh digital/PR content, and to increase email traffic and improve SEO. Lead media relations for hotels/spa to shift market share from competition and expand visibility among target audience yielding hits in The New York Times , Yahoo! , USA Today ,  British Airways , Air France Magazin e, and CNBC "Secret Lives of the Super Rich."  Marketing Director 05/2013 to 02/2015 Company Name City , State Re-launched The Benjamin, a luxury boutique hotel, through a three-year, multiphase $10 million renovation and brand repositioning. Redesigned programming by developing key partnership with up-and-coming lifestyle partners such as BarkBox, a subscription-based pet company, SIN Workouts, a high-end fitness concierge service, and Dr.  Robbins, co-author of Sleep for Success! Led digital content marketing and CRM initiatives for independent hotels yielding a 19% increase year-over-year in package and promotion revenue production and a 23% increase in web revenue for The Benjamin within the first year. Directed in-house and external creative teams, PR, and media buying agencies on creative development, messaging, production, campaign implementation, tracking, and analysis. Served as brand management ambassador ensuring properties were accurately represented across touch points and customer-facing disciplines from management and sales to catering and staff teams. Assistant Director/Marketing Manager 01/2010 to 04/2013 Company Name City , State Launched The National Bar & Dining Rooms by Food Network Iron Chef Geoffrey Zakarian, designated as one of "50 favorite New York restaurants" by The New York Times, which involved leading the RFP process, overseeing graphic design development, and co-directing key partnership events with Food Network , Saveur Magazine and Manhattan Magazine.  Developed guest-centric hotel programming (e.g., Sleep Program, Winks Kidzzz Club, and Handel Group Management Coaching) that highlighted assets distinct from the competitive set and created brand awareness which resulted in noteworthy coverage in The New York Times , USA Today  and Departures.com . Key member of the website and mobile site development team for MansfieldHotel.com, Affinia.com, and TheBenjamin.com, which included creative direction, layout, navigation and web content. Supported sales teams with branded collateral and presentations for sales events and conventions. Represented parent company at Annual NYU International Hospitality Industry Investment Conference and spoke on behalf of hotel brands at industry conferences on the topic of PR and influencer relations. Account Director 09/2008 to 11/2009 Company Name City , State Key client and press contact for the launches of Montage Beverly Hills, FIG Restaurant, and The Surrey collaborating with clients and press to craft compelling stories incorporating key messages and emerging trends covered in W Magazine , Travel + Leisure , Departures , Vogue.com , Vanity Fair.com and T Magazine: The New York Times . Developed media strategy for pitches, securing three new clients accounting for 65% of total revenue. Account Supervisor/SAE 01/2006 to 08/2008 Company Name City , State Created client campaigns and annual plans. Identified and cultivated potential marketing partners for promotional initiatives to improve brand awareness. Leveraged media relationships to produce top placements for clients, resulting in three Hospitality Sales & Marketing Association International Adrian Awards for 2007 and top-tier placements. Generated top billing account wins by drafting new business plans as core member of the creative team. Education Master of Journalism : PR/Integrated Communications Science and Library Technology August 2004 University of North Texas PR/Integrated Communications Science and Library Technology Bachelor of Arts : Psychology English August 2002 University of North Texas & Baylor University Psychology English Professional Affiliations Business Chicks USA Denihan Talent Development Program Luxury Society Member Marie Forleo B-School ? Technical Skills and Qualifications Public Relations Software: Gorkana, Meltwater Desktop Publishing Software: Photoshop, HTML, Squarespace, Mailchimp, Cendyn

PUBLIC-RELATIONS

MULTIMEDIA SALES CONSULTANT Professional Summary Experienced Marketing/Sales Consultant looking to leverage 35 years of marketing/sales/production, into a professional Consultant role in the Baton Rouge area. Strong analytical and problem-solving abilities with outstanding team management skills. Track record of achieving exceptional results in reaching goals and maintaining strong relationships with customer base. Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submitted orders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 CompanyName – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options Education Some College (No Degree) : Marketing/Accounting Louisiana State University - City , State Affiliations Sales and Marketing Executives International Member Women in Media American Red Cross BR Eye Bank Auxiliary Ascension Chamber of Commerce BR Food Bank St George School & Church Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic about networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic and Driven Positive outlook Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant , 09/2018 to 06/2019 Company Name – City , State Worked with clients to understand requirements and provide exceptional advertising service Evaluated inventory and delivery needs, optimizing strategies to meet customer demands Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods Multimedia Sales Consultant , 06/2017 to 08/2018 Company Name – City , State Performed initial client assessment and analysis to begin research process Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities Built and strengthened relationships with new and existing accounts to drive revenue growth Solved customer challenges by offering relevant print and digital products and services Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport Monitored service after the sale and implemented quick and effective problem resolutions Identified new business opportunities through cold calling, networking, marketing and prospective database leads Asked appropriate open-ended questions to discover prospects' needs and requirements Helped local clients expand business operations through targeted advertising Outside Sales Executive , 10/2016 to 06/2017 Company Name – City , State Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory Attended monthly sales meetings and quarterly sales training Negotiated prices, terms of sales and service agreements Wrote sales contracts for orders obtained and submittedorders for processing Met existing customers to review current services and expand sales opportunities Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices Advanced Advertising Account Executive , 01/2008 to 10/2016 Company Name – City , State Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance Gather all relevant material for bid processes, and coordinate bidding and contract approval Managed a portfolio of 30 accounts and $40,000 monthly average in sales Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume Selected the correct products based on customer needs, product specifications and applicable regulations Built relationships with customers and the community to promote long term business growth Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services Same position and responsibilities as Viamedia and Comcast in Southeast Regional area Ad Insertion company for EATEL Advertising Sales Representative , 07/2006 to 12/2008 Company Name – City , State Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes Perform personal bookkeeping services Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's Marketing Coordinator , 04/1990 to 07/1996 Company Name – City , State Coordinated resources to craft marketing plans for various projects including product launches and events Wrote copy that maintained compliance with corporate and legal guidelines Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers Planned events, including tradeshows and vendor fairs, for clients and partners to attend Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Proofread marketing documentation to check for spelling, grammar and syntax errors Developed fresh, crisp content to diversify current promotional options

ADVOCATE

LEASING CONSULTANT Summary Microsoft Office (4 years), Sales (4 years), Quickbooks (4 years), Performance Management (2 years), Accounting (4 years), Market Research (4 years), Marketing Strategy (4 years), Marketing Communications (4 years), Financial Analysis (4 years), Public Relations (4 years) Accomplishments To Whom It May Concern, My name is Vincent Hall, and I hate the "One-Size-Fits-All" approach to business. When marketing doesn't feel like marketing, and people organically connect to your message, you've birthed a movement. Gone are the days of the 1950's where individualism rooted in autonomy allowed one to be labeled as the "lone wolf" and heroically conquer the "Corporate Ladder". Similarly, business entities cannot survive the current globalized, hyper-competitive market through, what I call, "Corporate -Isolationism". A business, whether a start-up or an established titan of industry, must always find relevant ways connect and communicate with its audience. My interest in business started when my friend's step-father told me "The only road to success is the one you build through work and creativity". This statement has birthed a passion and drive to not only understand human behavior in what motivates one to buy, but also the mechanics behind product positioning. What about the product makes it appealing. How can a business increase delivery efficiency. How does a business drive up profit margins while driving down production costs? In conclusion, between my experience in accounting, marketing research, marketing strategy, product positioning, market communication, and public relations has led me to believe two key things. First, individual's desire to buy hinges on the appealing presentation. It has to be palatable to all five senses within 30 seconds or less. Second, the product must serve a customer's need longer than the next fade of products. In other words, the product must withstand a competitor's product in offering versatile utility and adaptability options to every customer. It is my hope that my communication skills along with my experience in marketing, sales, and accounting will assist in your company's profitability in product positioning. Experience 05/2016 to Current Leasing Consultant Company Name － City , State Greet, assist, and screen prospective clients by collecting demographic information via questionnaire. Actively listening to concerns of prospective clients in order to offer consultations in regards to product value, benefits, and functionality. Follow up with prospective clients within 24 hours with a follow-up call, 72 hours with an email summary of visit and request for return visit. Insure all copies of confidential documentation regarding application process such as banking, social security numbers, and government issued ID's are safely secured within applicant's individual file. Screen prospective clients according to established company policy and follow up with client within 24 hours to discuss results. Create and insure all outstanding contracts have captured time sensitive signatures and initials within 48 hours of approval. Market business via social media (facebook, instagram, twitter, flyers to vendors, community rotary mixers, UT/ACC). Record information legibly and with technical accuracy, proofread for spelling, number and typing errors; alphabetize, file, and maintain various financial records for AR/AP. Prepare, reconcile, interpret, and analyze all Preliminary Documentation, A/P, A/R, Liens, Billing, Payroll, Credit Card purchases for Contract Department. Ability to work unilaterally between various departments relating to purchasing, contracts, auditor controller, administration, and human resources. Follow complex verbal and written instructions while interoperating/translating information with people of various educational and socioeconomic backgrounds. 07/2015 to 04/2016 Counselor Company Name － City , State Assist clients in finding medical, housing, nutritional, educational, and career development county and state assistance programs Assisted in demonstrating the benefits of nutritional dieting in regards to psychological and physical health for differing clientele demographics Assisted in developing, establishing, and implementing infrastructure necessary to expand citizenry access to organic food venues within impoverished communities through legislation and subsidized delivery services from local famers Assisted clients with medical enrollment and reenrollment procedures, interpreting medical codes, switch from Medicaid to Public Exchange Proficient in Microsoft Office Word, Excel, Power and Outlook programs Demonstrates knowledge of correct spelling, grammatical structure, and arithmetic Ability to correctly translate all documentation into Spanish. 05/2013 to 07/2015 Finance Consultant Company Name － City , State Established business relationships and presence in local Chamber of Commerce, Rotary, and Lion Club(s) Worked with Small Business Administration Office and commercial lenders to secure loans, credit lines, and investor capital for business owners Bank reconciliation, project cost projection presentations, bonding and insurance requirements for multimillion contracts for city, state and private projects. Oversight of accounts payable via AR/AP preparing expense, trial balances, and budget analysis reports using QuickBooks/Quicken in regards to payroll, vendor sales invoices, collections, company loans/liens, leases, and credit card accounts Interact and prepared with Accountant with RFP documentation (941's, W-2's, W-3, 940's, 1099) to ensure IRS monthly, quarterly, and year-end close out deadlines are met Created project budget proposals for marketing and sales department Monitored new client - established client retention ratios Created best practice memorandums for Marketing and Sales Departments Monitored SEO and SMP conversion ratios for all online marketing vehicles Conducted market surveys to capture clientele purchasing attitudes Created marketing plan based on surveys to construct platforms for price elasticity, brand recognition, and new market product exposure. Education and Training April 2017 Associate : Business - Marketing City , State Business - Marketing December 2014 Associate : Business Administration College of the Se － City , State Business Administration Skills Accountant, accounts payable, AP, A/P, AR, Bank reconciliation, banking, benefits, Billing, budget analysis, budget, Business Administration, contracts, controller, conversion, Credit, clientele, client, clients, delivery, Documentation, email, financial, government, human resources, insurance, listening, marketing plan, Market, Marketing and Sales, access, Excel, Exchange, Microsoft Office, Office, Outlook, Word, online marketing, Payroll, presentations, proposals, purchasing, QuickBooks, Quicken, RFP, sales, SMP, Spanish, surveys, switch, translating, typing, written, year-end Additional Information Kind Regards, Vincent Hall Authorized to work in the US for any employer

CONSULTANT

KINDERGARTEN TEACHER Summary Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques as classroom management/procedures Certified ESL Instructor Proficiency in differentiated insdtruction Co-teaching experience in kindergarten Experienced with Smart Board Proficient in MS Word, PowerPoint, Excel Experience 09/2013 to Current Kindergarten Teacher Company Name － City , State Implemented Daily 5 Language Arts and Daily 3 Math Multi-Tier System of Supports(MTSS) Proficient in Dibel and TRC assessments Differentiated tasks/activities Collaborating Member of the Schedule Committee for SPEC/LRE Co-Teach with LBs1 in Language Arts and Math 09/2007 to 09/2013 First Grade Teacher Company Name － City , State Collaborated with colleagues on developing new classroom projects and monthly themes. Encouraged children to be understanding of others. Promoted good behaviors by using the positive reinforcement method. 09/1999 to 09/2007 Third Grade Teacher Company Name － City , State Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Local School Council Teacher Representative Education 2015 ELL : Endorsement North Park University － City Endorsement 2002 M.A : Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A : Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel

TEACHER

BUSINESS DEVELOPMENT REPRESENTATIVE Accomplishments Achievement driven and results-oriented individual interested in working in Business Management or Sales. SUMMARY: Youthful yet very mature; willing to learn and grow; excited about finding a challenging position that gives me an opportunity to contribute. Quick learner with attention to detail. Excellent ability to think out of the box and solve problems. Superb leadership, intrapersonal, and people skills. Flexible and open to new challenges. Professional Summary Achievement driven and results-oriented individual interested in working in Business Management or Sales. Skills MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 MS Office Suite SalesForce.com Pipedrive.com Birst/Intradiem Reports CPR Certification, 2012 Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Self-motivated Dedicated team player Highly competitive Interpersonal skills SalesForce.com Pipedrive.com Birst/Intradiem Reports MS Office Suite Mailchimp.com Self-motivated Dedicated team player Highly competitive Interpersonal skills Work History Business Development Representative 05/2017 to Current Company Name – City , State Increased gross revenue by 6% per month. Generate new business by adding new retailers and working with existing retailers to strengthen and grow the relationship. Develop relationships with retailers via outbound cold calls and email campaigns to decision makers. Follow 7 touches in 7 days plan for new prospects to set appointments. Strengthen existing accounts by growing product feed and improving pricing. Demonstrate solution and configure website integration. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018.  Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Senior Sales Producer 02/2015 to 05/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Business Development 03/2017 to 08/2017 Company Name – City , State Successfully implemented company wide business development process, which led to a 6% per month increase in gross revenue. (target set by CEO was 2.5%) Prospect for new retailers via outbound cold calls and email campaigns to decision makers. Met quota of on-boarding 2 new vendors per month. Strengthen existing accounts by proactively growing vendor product feed and improving pricing. Followed call and email cadence throughout the entire sales cycle.   Demonstrate solution and configure website integration. Senior Sales Producer 02/2015 to 03/2017 Company Name – City , State Consistently surpassed the agency standard of 20 policies per month. Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network. Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns. Followed typical sales procedures on both internet and inbound sales leads. Probed for life and financial service opportunities for all customers. Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department. Completed all customer service requests in a timely manner. Solved underwriting obstacles for customers and new business. Success Management and Reporting Analyst 12/2012 to 02/2015 Company Name – City , State Documented new reports engine data dictionary and report content. Ran monthly and weekly adoption reports for upper management review. Ran reports and organized data into a presentable document for client meetings. Upload weekly reports to Salesforce.com for companywide viewing. Conducted classroom training on reporting system. Created web help videos. Sales and Operations Support. Worked with minimal supervision on a variety of assignments across several departments. Completed all assignments accurately and ahead of deadlines. Organized SalesForce.com accounts into correct business categories and updated contact information from marketing campaigns. Managed SalesForce.com console and manage outbound calls to business directors and executives. Conducted telephone surveys via outbound calls to customers and industry workers. Created and maintained data for sales demo environment. Managed and assigned training courses for new employees. Research customer data in new markets. Sales Development Representative 09/2017 to Current Company Name – City , State Maintain positive energy on the sales floor. Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018.  Completed 130+ daily cold calls, with an average of 2.5 hours talk time. Increased KPI's 2 fold month to month during first 90 days of employment. Participate in all training and continuing education opportunities offered by management. Business Development & Success Management 11/2012 to 02/2015 Company Name – City , State Managed SalesForce.com console and prospected via outbound calls to business directors and executives. • Conducted telephone surveys via outbound calls to customers and industry workers. • Created and maintained data for sales demo environment. • Managed and assigned training courses for new employees. • Research customer data in new markets. • Documented new reports engine data dictionary and report content. • Ran monthly and weekly adoption reports for upper management review. • Organized data from Birst reporting into a presentable document for client meetings. • Upload weekly reports to Salesforce.com for companywide viewing. • Conducted classroom training on reporting system. • Created web help videos. Interests Assistant Coach, Cherokee Youth Lacrosse, 2013 Member, Sigma Alpha Epsilon Fraternity, 2009 Morehead State University, Football Team, 2008 Education Bachelors : December 2017 KENNESAW STATE UNIVERSITY, Coles College of Business - City , State Ph.D. : Professional Sales 113 credit hours earned - Expected 2019 KENNESAW STATE UNIVERSITY, Coles College of Business - City , State Skills agency, com, content, CPR, client, customer service, data dictionary, email, financial, marketing, meetings, MS Office Suite, network, policies, pricing, real estate, reporting, Research, Sales, supervision, surveys, telemarketing, telephone, underwriting, website Additional Information ACTIVITIES: Assistant Coach, Cherokee Youth Lacrosse, 2013 Member, Sigma Alpha Epsilon Fraternity, 2009 Morehead State University, Football Team, 2008

BUSINESS-DEVELOPMENT

FULL TIME STUDENT/INTERN Summary Tank Platoon Sergeant with twenty-four years of dedicated military service with the U.S. Army; two years' experience as a qualified trainer and instructor at the U.S. Army Armor School; successfully managed diverse groups of employees. My present position has facilitated the learning of the importance of providing timely support and services while managing a multitude of tasks. Assisted in the conduct of program orientations for large and small groups, complete individual mentoring of students, analyzed and synthesized data and information, wrote clear and concise reports, and effectively communicated with the staff, students and many members of a multidisciplinary team. Career supported by a recent completion of a Bachelors' Degree in Social Work. Team Building Personnel Management Inventory/Supply Management Time Management Training Evaluation Safety/Risk Management Inner-agency Coordination Training and Development Policy Implementation Needs Assessment Curriculum Development Organization/Communication Research/Analysis Microsoft Word, Power Point, Excel Accomplishments Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. BSW Cum Laude - 2015 Bronze Star/Meritorious Service Medal (2)/ARCOM (11)/AAM (7)/Overseas Service Medal (4)/National Defense (2)/NCO Professional Development Ribbon (4)/Southwest Asia Service Medal/Liberation of Kuwait/Defense of Saudi Arabia/Operation Iraqi Freedom/Korean National Defense Ribbon/Army Service Ribbon Experience Full Time Student/Intern Jan 2013 to Jan 2015 Company Name Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. Associate of Arts Degree Conferred May 2011 to Dec 2012 Company Name Instructor/Writer AOBC Jan 2009 to Jan 2011 Company Name － City , State Primary instructor with an Army Training Program for the Active Component (AC) and Reserve Component (RC) on virtual simulations for Convoy Operations, anti-Ambush procedures, and additional training scenarios. Trained and evaluated the organizational effectiveness of units using virtual or constructive simulations. Planned and conducted training exercises in support of Army National Guard and Reserve Component units preparing for movement overseas. Made recommendations for training support package development change, additions and deletions based on new guidance and policy. Designed, developed, proofed and implemented constructive simulation training exercises. Advised organization managers, supervisors and instructors on the methodology and instrumental procedures needed for training and evaluations. Developed, evaluated, and analyzed written and oral performance diagnostic evaluations, conducted counseling and remedial instruction. Planned, coordinated, and supervised the daily activities of five staff members supervising a personnel holding organization of over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and presenting instruction to large groups. Provided formal and informal counseling to individuals and groups; maintained computerized data file on past and future planned activities; provided daily briefing to staff members; and maintains computerized personnel data files, job evaluations, and awards. Provided professional training sessions to over 260 junior level managers (Armor and Cavalry officers); coordinated inter-agency usage of various training aids and facilities. Ensured lesson plans, training materials, and equipment required for training were present, current, and operational to teach assigned units of instruction. Education BSW , Social Work 2015 University of Louisville University of Louisville BSW Cum Laude - 2015 Associate Arts , Under Graduate Studies 2012 Central Texas College Central Texas College Associate Arts - 2012 Presentations Planned, coordinated, and supervised the daily activities of five staff members responsible for over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and demonstrations presenting instruction to small and large groups of service members and their families. Skills Training, Operations, Instructor, Simulation, Liaison, Training Programs, Case Management, Armor, Instructional Training, Testing, Associate, Excel, Inventory, Mentoring, Microsoft Word, Needs Assessment, Personnel Management, Risk Management, Team Building, Time Management, Trading, Word

ARTS

SOFTLINES MANAGER Summary Experienced Retail Sales Manager, known for hiring and training solid, long-term staff, adept at problem solving, who posses a strong background in Visual Merchandising. Visual Merchandise Experience Softlines Manager March 2011 to Current Company Name － City , State Managed the Sales performance of the Footwear and Apparel associates to meet sales and margin goals. Implemented game plans in the Apparel and Footwear Departments to maximize sales. Interviewed, hired, and trained essential staff. Granted title of "Store Human Resource Adviser" to issue appropriate counceling to all store associates. Apparel Sales Leader December 2006 to March 2011 Company Name － City , State Assisted the store management team with general supervision in the store in accordance with company policies and procedures. Implemented merchandise presentation standards and signage of the apparel department to meet company standards. Maximized profits by supporting company standards of selling and customer service. Educated new staff on merchandising and selling standards of Dick's Sporting Goods. Nike Brand Coordinator October 2005 to December 2006 Company Name － City , State Encompassed the Nike brand image, ensuring the highest standards of visual presentation at all times. Introduced new product lines by highlighting features and benefits. Coached and inspired store associates to maintain the Nike retail presence. Increased profitability of sales on an average of 4% yearly. Education High School Diploma : General Studies , 2000 Mount Everett Regional High School － City , State , USA Professional Recognitions Shrink Defender of the Month   August 2008, July 2009, December 2010, February 2011, April 2014   Enforcing company policies and procedures to ensure the protection of company assets. Skills Master at executing and enhancing Game-plans Proficient in opening and closing store procedures, including cash office execution.

APPAREL

TAX ACCOUNTANT Professional Summary Skills QuickBooks, CCH ATX, Microsoft Office Suite account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Education Master of Professional Accountancy : 06/2016 University of California Bachelor of Science : Accounting, Economics , 05/2015 The Pennsylvania State University, University Park Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Affiliations Self-motivated tax accountant with more than 3 years of experiences in tax filing for individuals, pass-through entities and corporations. Prepared and reviewed hundreds of tax returns. Provided comprehensive accounting service for 20 ongoing clients. Receive all 5-star reviews from clients. Interests LEADERSHIP & VOLUNTEER , Pennsylvania State University Chinese Students and Scholars Association April 2013 - April 2014 Recreation and Sports Department Coordinator Planned and organized basketball matches and recreation events every semester Composed proposals for activities, coordinated and communicated with other departments Organized and supported 16 university team leagues, comprised of three hundred people Languages Fluent in Mandarin Skills QuickBooks, CCH ATX, Microsoft Office Suite, account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital

BANKING

PERSONAL TRAINER Summary Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the supplement industry, including current trends. Enjoys helping customers find the new and exciting products. Experience Personal Trainer Jun 2010 to Current Company Name － City , State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, and fitness guest expert on WEOA 98.5 Evansville radio, with 15,000+ listeners Work with personal healthy lifestyle and training clients to determine overall health, nutrition, and fitness goals, then tailor workout and nutrition programs to help clients meet goals Develop personal brand and do client outreach using social media and online tools such as Instagram, Facebook, Google+, etc. Coordinated & lead pre-sales and opening, with a total of 1,000+ members signed on or before opening day Consistently provided excellent customer service and assisted in account management for 15,000+ members Recruited, hired and trained a staff of 20 full-time and part-time employees to provide excellent customer service to 15,000+ members Maintained the overall operations of the facility including maintenance, cleaning staff, and inventory Responsible for completing payroll, scheduling and reporting to corporate office Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Exceeded company objectives with Sales. Hired and trained 90% of staff. Trained, coached and mentored staff to ensure smooth adoption of new program. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Scanned documentation and entered into the database. Reviewed and updated client correspondence files and scheduling database. Maintained daily bookkeeping report. Led the creation of recruiting plans for all open positions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Screened all applicants based on theirTrained new sales associates Trained new sales associates each quarter. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Followed merchandising guidelines to present visually appealing displays. Answered customer telephone calls promptly and in an appropriate manner. Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client. Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form. Helped clients to reach their goals through consistent motivation, education, and accountability. * Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client * Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form * Helped clients to reach their goals through consistent motivation, education, and accountability Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client Responsible for new client outreach and retention Accomplishments 1st Place, Muscle Model - WBFF Amateur Las Vegas World Championships 2014 (which led to earned PRO card) Fitness Manager Mar 2015 to Mar 2015 Company Name － City , State Team Leader Tracking Sales Help and Development in Training Programs Manage 16 Personal trainers Oversee All Operations on the floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma , buisness southern indiana － City , State , united states some college/ Coursework in Business, Management and Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified - Weight Lifting, Kickboxing, and Aerobics Any other certifications? Current Personal Training Insurance through Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs

FITNESS

AVIATION TECHNICIAN Summary I have grown up with a maintenance background having always worked on my own vehicles and equipment. I started my professional career in automotive as a lube technician, I quickly was moved into a technician role and was factory trained on Mitsubishi automobiles. Once completing the Aviation Maintenance Technician Airframe and Powerplant licenses, I started working for SkyWest Airlines and was trained on maintaining commuter aircraft. At this time I completed an Associates of applied science in aviation technology. I have always been interested in working professionally on helicopters and got the opportunity to work on EMS helicopters for Air Methods. Air Methods provided me with factory training on Bell Helicopters and Airbus Helicopters among other training opportunities. Highlights Dedicated worker Driven individual Works well in group situations Willing and able to lead or train others Thorough troubleshooting Problem solving Knowledge of aircraft systems is in high regard Caring individual Accomplishments Received Salt Lake Community College presidents award four times and graduated from Salt Lake Community College with an Associates degree in Aviation Technology received high honors GPA 3.89. Received 2nd place in skills USA state competition for Aviation. Experience Aviation Technician 10/2007 to Current Company Name City , State Perform aircraft maintenance, preventative maintenance, repairs, and alterations. Research schedule inspections, and parts on BK117-C2, Bell 206, Bell 407, Bell 430, and Pilatus PC-12. Base mechanic and single mechanic on BK117-C2 at the main receiving facility Aviation Technician 08/2006 to 01/2007 Company Name City , State Performed aircraft maintenance, aircraft alterations, and aircraft repairs. Gained training on all systems for Embraer Brasilia, Bombardier CRJ-200 series, CRJ-700 series, and CRJ-900 series aircraft. Worked in maintenance teams Performed line maintenance at the gate Automotive Technician 09/2004 to 01/2006 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Auto computer reprogramming and computer scanning. Automotive Technician 06/2003 to 01/2004 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Education Select One : Turbomeca Arriel 1 Line 1 and 2 maintenance course 2013 Turbomeca training center City , State , USA Completed Turbomeca Arriel 1 Line 1 and 2 maintenance course conducted by Turbomeca Training center. Model EC145 (BK117 C2) Airframe Field Maintenance 2012 American Eurocopter training center City , State , USA Completed Model EC145 (BK117 C2) Airframe Field Maintenance Course conducted by American Eurocopter training center. Select One : Bell model 407 Electrical Maintenance Training 2011 Bell Helicopter Training Academy City , State , USA Completed Model 407 Electrical Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Rolls-Royce model 250 series IV FADEC training 2010 Rolls-Royce City , State , USA Completed Rolls-Royce model 250 series IV FADEC training provided by Rolls-Royce Regional Manager Greg Houston. Select One : Human factors in maintenance 2010 Grey Owl aviation consultants City , State , USA Completed Human factors in maintenance phase 1 conducted by Grey Owl. Select One : Bell model 407 Field Maintenance Training Course 2007 Bell Helicopter Training Academy City , State , USA Completed Model 407 Field Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Level 1 Dye Penetrate Inspection 2006 Skywest Airlines City , State , USA Completed Level 1 Dye Penetrate Inspection, Completed advanced systems training on all models of aircraft. Associate of Science : Aviation Technology 2007 Salt Lake Community College City , State , USA Completed aviation maintenance training and received Airframe and Powerplant licenses Competed in skills USA finished 2nd in state for Aviation ------------------------------------------------ : Automotive training 2003 Barber Brothers Mitsubishi City , State , USA GPA: Graduated with honors, Competed in Automotive competitions Awards received Graduated from high school with honors. Received presidents list four times at Salt Lake Community College. Received 2nd place in skills USA state competition for aviation GPA: 3.89 Mitsubishi MUT II scan tool training, MUT III scan tool training, Mitsubishi New Model training, Mitsubishi MEDIC scan tool Training High School Diploma : General studies 2003 Woods Cross High School City , State , USA Graduated with honors Competed in Automotive competitions Skills Aviation systems troubleshooting Electrical troubleshooting Computer and IT systems repair capable Automotive diagnosis and repair

AVIATION

SALES Career Focus Sales and Marketing expertise includes over 15 years in the Atlanta Real Estate Industry with professional awards and multi million dollars in sales volume yearly. As an Independent Contractor, I managed all aspects of sales,marketing, human resources, advertising and tax accountability with one assistant. I have also been the business manager part time for a local bicycle store a well as working full time building clientele for a major retailer and iconic internationally recognized cosmetics firm. Skills Sales, strong problem solving and team building skills computer proficient affinity for concise but thorough record keeping internet and social media saavy, goal oriented with counter business model ready for creative staffing and event idea execution good interpersonal awareness/ open to persuasive communication and coaching awareness of client needs/interests as well as upper ideas for development and management goals Professional Experience Sales 01/2007 － 08/2015 Company Name City , State Savoir Faire and Chanel Atelier Academy Graduate Macys My Client Award Develop for clientele and marketing strategy to increase staff productivity and volume. Maintained client log of over 500 contacted through email,text and voice on a weekly basis and by appointment. Host dynamic social media networking page/website for clients up to the minute information. Maintain explicit Chanel guidelines for hygiene/ beauty treament and makeup application.Function as Fragrance Ambassador for the line. Create, schedule and advertise special events and promotions for Chanel product line. Interface with clients in store regarding their treatment and beauty application. Our clients include Atanta celebrity and fashion industry names as well as local Vinings , West Cobb and some Buckhead Chanelophites. Real Estate Sales 01/1997 － Current Company Name City , State Atlanta Board of Realtors Million Dollar Club Life Member Coveted Phoenix Award denoting 10 consecutive years of over one Million per year in sales Former Jenny Pruitt/Harry Norman Realtor Top sales producer in office many years for homes in price range of $150,000 - $950,000. Specialize in single family homes and condominium - new and resale purchases. Relocation credentials for assisting transfered employees in the sale of their home or purchase of a home if buyer coming into Atlanta. Chief/Volunteer 01/1990 － 01/1992 Company Name City , State Managed and trained a volunteer force of 30 firefighters within POST certification training guidelines. Maintained two Fire stations. Petitioned Mayor and City Council for funding for training and equipment and executed funding events Worked with insurance companies regarding billing and Arson Investigation training. I have maintained my Class B license. Education Bachelor of Arts : Georgia State University Anthropolgy Atlanta, Ga, USA Prehistoric/Historic culturally significant coursework and field study and excavation  under the late Dr. Roy S. Dickens

SALES

VIDEOGRAPHER Professional Profile Creative individual seeking an Associate Editor position with American Greetings to utilize writing and editing skills to create innovative and trend-driven products. Qualifications Designed and wrote content for materials geared towards various audiences in print and/or digital form - newsletters, blogs, scripts, feature articles, advertisements, speeches, brochures, and presentations I mplemented digital marketing strategies across social media platforms Skilled reporter and editor In-depth knowledge of video production: editing techniques, video equipment and tools Implemented leadership, training and supervision for department interns Developed creative marketing presentations to improve engagement Experience 03/2015 to Current Videographer Company Name － City , State Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages. Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment. 06/2014 to Current Digital Media Specialist Company Name － City , State Responsible for creating content for new website and app called LCExplorer.com. Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months. Wrote blog posts to promote the website and app. Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website. Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services. Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Created series of web videos to highlight successes of local businesses. Managed a team of interns to help produce content for LC Explorer. Communicated with clients to manage and update the business directory on LCExplorer.com. Planned and coordinated events to launch various Emerge Inc. services. Wrote, edited, and posted press releases to LorainCounty.com. 10/2013 to 04/2014 Reporter Company Name － City , State Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org. Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media. 07/2013 Promotions Intern Company Name － City , State Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership. Filmed and edited videos to promote annual fundraiser and posted to social media sites. Created and maintained blog to feature the successes of the organization's interns. Wrote stories for newsletter. Promoted annual fundraiser using social media and video advertisements. 10/2012 to 04/2013 Program Producer Company Name － City , State Created and produced a news and entertainment program for Z-TV and WVPX titled "Lights, Camera, Akron!" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages. Scheduled and conducted guest interviews. Developed and implemented social media strategy to promote program and engage student audience. Facilitated team meetings to develop ideas and organize production. Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast. 07/2012 Production Intern Company Name － City , State Worked on the live, daily entertainment program, "New Day Cleveland." Served as production assistant on location shoots. Wrote and uploaded articles to station's website and social media sites. Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director. Engaged in creative planning sessions with producers and training sessions with technical crew members. Scheduled guests and did post-show follow-up with viewers regarding program content. 01/2010 to 01/2013 Social Media and Content Specialist Company Name － City , State Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Managed day to day social media activities for Emerge Inc. and LorainCounty.com. Responsible for comment moderation, consumer interaction, and diffusing any online issues. Produced promotional videos to showcase local companies on LorainCounty.com. Education May 10, 2014 Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4 Skills advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles Additional Information ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for "Lights, Camera, Akron!," 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian

DIGITAL-MEDIA

BRANCH ADMINISTRATOR Objective Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills. Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills. Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong problem solver Self-directed Professional and mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Experience Company Name October 2009 to Current Branch Administrator City , State Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ◆ Diagnose and resolve all inquires from customers and closely working with our sales department. ◆ Invoicing on a timely matter for three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 to July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City , State Accounts payable and receivable as well as account reconciliation. Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders. Management of all appointments and delivery schedules on calendar. Managed drivers schedules and dispatching assuring they are checked in and accessible. Company Name September 2002 to July 2005 LOGISTICS & CUSTOMER SERVICE COORDINATOR City , State ◆Oversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance. Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning. Transmissions of all EDI documents and order processing. Accounting: Invoicing Creation/maintenance of excel spreadsheets for budgeting and inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance. Responsible for generating style's and color codes in style master Oversaw call center operations and staff. Highest level of care for resolving customer inquiries/complaints. Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions. Management of all meeting and event logistics and planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification on body Mechanics : Massage Therapist City , State , US LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma : Liberal Arts City , State , US HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling

APPAREL

BUSINESS DEVELOPMENT ASSOCIATE Professional Overview Over five years of experience in Business Operations and a Master Degree in International Commerce and Policy with the ability to execute Strategic Leadership, Direct-to-Consumer Marketing, Risk Management, and Strong Executive Communication Skills across all organizational levels.  Skills Cash handling Financial analysis Capital market trends Industrial coverage knowledge Risk management expertise Product management Accounts Payable/Receivable  Detail-oriented Process development Business recovery and sustainability Complex problem resolution Social media marketing Client acquisition Experience Company Name City , State Business Development Associate 11/2015 to Current Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities. Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Credited for playing key role in generating over $200,000 per year in revenues. Surpassed annual quota by 110%. Identified $125000 in revenue opportunities by collaborating with distribution partners. Company Name City , State Trade Agreements Negotioations and Compliance Intern 03/2014 to 08/2014 Support Enforcement and Compliance senior staff on U.S.Trade Policy Development and implementation of Trade Agreements by helping to ensure that foreign governments comply with their obligations under the agreements to which the United States is party. Provide support to leadership on policy and negotiation analysis for key trade agreements as well as work with all global market regional offices to develop new initiatives to increase role of minorities in global commerce as well as strengthening governmental institutions to have sustainable economic and social growth in developing countries. Served as a representative of International Trade Administration at North America Steel Committee. Responded to citizens' complaints and requests for information and services. Cultivated close working relationships with other municipalities and governmental agencies. Company Name City , State Associate 05/2010 to 10/2015 Authoritatively recruited and directed more than 40 staff members. Held responsibility for all hotel operations, including customer service, sales, housekeeping, financial accountability and regulatory compliance. Served as crucial participant in executing annual quality audit. Personally, ensured activity of Key Control Program. Comprehensively studied, reviewed and verified all financial documentation. Ensured that goals are being translated to the team as they relate to guest tracking and productivity. Created and nurtured a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Secured $35000 in room sales for the 2015 fiscal year. Gathered and analyzed data for studies and reports and made recommendations based on findings. Drafted and edited written materials including agendas for the senior managements. Company Name City , State Sales Leader 02/2007 to 01/2010 Served as knowledge resource for store management regarding team-building, financial management and business development activities & objectives. Diligently practiced stringent Quality Assurance and ensured adherence to highest standards. Produced comprehensive strategic profitability- enhancement plans for territory stores. Identified issues, analyzed findings, and formulated appropriate strategies to increase profitability of multiple stores. Task included oversight and evaluation of Financial forecast reports. Built relationships with customers and the community to establish long-term business growth. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Promptly resolved all customer requests, questions and complaints. Contacted customers by phone and email in response to inquiries. Trained all incoming sales team members. Approved all sales staff budget expenditures. Planned and directed staff training and performance evaluations. Developed a comprehensive training program for new sales associates. Developed quarterly and annual sales department budgets. Education Master of Arts : International Commerce and Policy 2014 George Mason School of Public Policy , City , State International Commerce and Policy International Commerce and Policy Semester or Credit Hours: 42 Credit Hours Master of Arts 2013 Oxford University - Mansfield College Oxford Study Abroad Semester or Credit Hours: 3 Credit Hours Bachelor of Arts : Government and International Politics 2012 George Mason University , City , State Government and International Politics Government and International Studies Semester or Credit Hours: 60 Credit Hours Associate of Arts : Liberal Arts 2010 Northern Virginia Community College , City , State Liberal Arts Liberal Arts Semester or Credit Hours: 60 Credit Hours

BUSINESS-DEVELOPMENT

FINANCIAL CONSULTANT Summary A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences. Experience 01/2010 to Current Financial Consultant Company Name － City , State Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking. Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels. Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing. Plan/Budget coordination, presentations, and proposals to LOB and finance leadership. Ongoing negotiation around performance improvement/efficiencies, and expected growth. Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL). Contribution to bi-annual stress testing efforts/coordination. Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies. Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners. 01/2008 to 01/2010 Financial Consultant Company Name － City , State Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio. Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development. Ongoing Wachovia merger/integration efforts. Development of new reporting & analysis tools within transitioning systems and amongst new finance partners. Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers. Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts. 01/2006 to 01/2008 Financial Consultant Company Name － City , State Supervised nine staff with constantly changing project goals and deadlines. Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio. Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management). Automated several processes resulting in greater group efficiency and accuracy. Primary contact for quality assurance, training, database analysis, and workflow guidance. Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes. Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions. 01/2004 to 01/2006 Financial Planning Analyst Company Name － City , State Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs. Research, modeling & scenario analysis for clients financial planning presentations. Headed marketing, branding, and website design projects for privately-owned financial planning practice. 01/2000 to 01/2001 Intern Company Name － City , State Researched potential lease sites and comparables for corporate clients. Assisted in broker presentations and maintained client relations. Education 2012 Masters : Business Administration St. Mary's College of California Business Administration 2004 B.S : Management Science University of California － City Management Science 2004 B.S : General Biology University of California － City General Biology Skills accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow

BANKING

CAD DESIGNER Summary Personable CAD Designer/Drafter who communicates openly and effectively with all involved, from construction site workers to company CEOs. Successfully sees projects through from initial planning stages to completion.Highly skilled with broad expertise. Successful at anticipating future issues and implementing creative solutions. Highlights Land development planning Erosion and sedimentation control Technical plan execution Civil 3D AutoCAD specialist Water piping design Complex problem solver Advanced critical thinking Strong decision maker Map creation software Topographic studies Surveying Local municipality projects Land use approval process Construction surveying Permit applications Inland Empire regional knowledge Highly accurate Independent worker Experience CAD DESIGNER 01/2002 to 01/2003 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2003 to 01/2004 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits. SURVEY TECH 01/2004 to 01/2007 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. CAD DESIGNER 01/2007 to 02/2008 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems. CAD DRAFTER 05/2008 to 06/2008 Company Name City , State Drafted detailed drawings of structures, specifying dimensions and materials needed.Reported on status of design process and cost analysis to project manager.Collaborated with builders to see that construction was in line with drawings and designs. MARKETING REP 07/2008 to 02/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals. MARKETING REP 02/2009 to 04/2009 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing. MARKETING REP 04/2009 to 06/2011 Company Name City , State Promoted agency products to customers in person, on the telephone and in writing.Processed applications, payments, corrections, endorsements and cancellations.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. MARKETING REP 01/2011 to 02/2012 Company Name City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base. DEPARTMENT SUPERVISOR 03/2012 to 05/2014 Company Name City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings. CAD DESIGNER 05/2014 to 06/2015 Company Name City , State Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose. Education High School Diploma : GENERAL EDUCATION 1995 CANYON SPRINGS HIGH SCHOOL City , State , USA Academic Achievement Award in Art Captain of the basketball team Art Mt San Jacinto Community College City , State , USA Skills Civil 3D, AutoCAD, Civil Engineering Drafting, Office Skills, Coaching, Customer Service, Documentation, Leadership, Marketing, Problem Solving, Relationship Building, Self-Starter, Sorting, Troubleshooting

DESIGNER

INVESTMENT BANKING SUMMER ANALYST Summary of Skills Microsoft Office, public speaking, proficient in Spanish Professional Experience 07/2015 Investment Banking Summer Analyst Company Name － State Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc. to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S. based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries. 07/2014 Intern Company Name － State Evaluated prospective equity investments for the team. Analyzed potential asset allocation scenarios for high net worth clients. 07/2013 Intern Company Name － State Generated leads of potential high net worth clients on both a corporate and private level. Aided in evaluating financial reports and constructing portfolio changes. Education May 2016 Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds, Urban Economics, Multivariable Calculus, Creative Entrepreneurship : Psychology Economics Markets and Management Duke University － City , State Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016 *GMAT Score: 740 Fall 2014 Universitat Autónoma de Barcelona － City Spain Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions June 2012 Rye Country Day School － State 4.35 SAT: Math: 800, Critical Reading: 720, Writing 730 Interests Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Skills Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic Additional Information LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member 2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President 2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer 2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics

BANKING

TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful at troubleshooting and debugging. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues. Highlights Teradata BTEQ,Fast Load,PL/SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization. Experience Teradata Senior Associate Consultant Dec 2014 to Current Company Name － City , State Project Description : iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application. Responsibilities: Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata and Oracle views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with business users to come up with detailed solution approach design documents. Used Teradata utilities like Bteq to build Teradata procedures. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and proactively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Coordinate with Configuration management team in code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix Senior Associate Consultant Mar 2012 to Dec 2014 Company Name － City , State Project Description : Development and maintenance of semantic/downstream layer in a data warehouse for Business user reporting. This project aims at building and maintaining a data mart on Enterprise Data warehouse, in order to increase the efficiency of the reporting, support business users in performing, more robust analytical reporting and decision making capability. Responsibilities : Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with subject matter experts to come up with detailed solution approach design documents. Used Teradata utilities like Bteq export/import and Fast Load to load data into/out of Teradata database. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts, Reviewed Unit Test Plans & System Test cases. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and pro-actively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Involved in complete software development life­cycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation and deployment. Developed technical design documents (HLD and LLD) based on the functional requirements Coordinate with Configuration management team in code deployments. Implemented AGILE methodology for our formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. ­ Software Engineer Jan 2009 to Mar 2012 Company Name － City , State Project Description : Data Warehousing Services. Description: Data Warehousing Services (DWS) manages the platform infrastructure hosting data from the Group's operational systems providing the capability for users or operational systems to query and extract this information as required. DWS manages the whole end to end change and service lifecycle including build, schedule and infrastructure support, service desk, risk and compliance and service and finance management. The goals of the Warehouse are to: ­ Provide a single version of the truth ­ Empower users to find out new information about their business for themselves ­ Provide an integrated database model with common definitions regardless of the source of the data. Data from various source systems is fed into the EDW (Enterprise Data Warehouse). Responsibilities: Actively involved in enhancing the Data Warehousing Application wherein all small, Teradata, Prepared high level design document for developers and participated in review / build of the BTEQ, Scripts, Fast loads, Multi load and JCLs, Prepared/Reviewed Unit Test Plans & System Test cases Worked closely with Business Users and analysts. Worked on BTEQ, Fast load, and Fast export for loading data from Oracle to Teradata. Responsible for overseeing the Quality procedures related to the project Involved in code reviews and strictly followed best practices. Design, develop, and test complex Teradata BTEQ Scripts Involved in complete software development life­cycle(SDLC) Performed unit testing on the source code. Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export. Education Bachelor of Technology , Computer and Science Engineering JNTU Bachelor of Technology in Computer and Science Engineering, India JNTU Percentage: 71.68 Skills Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX

BANKING

PRESCHOOL TEACHER Professional Summary Detail-oriented teacher with experience. Demonstrated success in personal and professional settings providing range of document and text translation services. Skills MS Office Interpersonal Communication Planning and Coordination Basic Interpersonal Interpersonal Communication Customer relations Customer satisfaction English Math MS Office Neat Packaging Rapport Safety Sales Selling Teaching Phone Turkish Work History 06/2020 to Current Company Name – City , State Put final products together and efficiently organized items and packaging for shipment. Kept work areas organized, clean and free of hazards, promoting consistent productivity. Increased productivity by 15%. Maintained clean and neat work area to maximize productivity and prevent errors. Preschool Teacher , 08/2019 to Current Company Name – City , State Indiana Math and Science Academy, educating children younger than 5 to help prepare them for school by teaching basic learning concepts, such as numbers, colors, and shapes as well as to develop their social, motor, and language skills. Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies. Implemented hands-on, play-based strategies such as games and crafts for experiential learning. Welcome Desk Representative and Gate Attendant , 01/2019 to 12/2020 Company Name – State Provided follow-through on all calls with confirmations and dissemination of requested information. Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Managed over 50 customer calls per day. Hospitality Desk Representative II , 01/2017 to 12/2020 Company Name – State Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Managed over 50 customers per day. Safe Sitter Instructor , 12/2016 to 12/2020 Company Name – City , State Providing informative class to young teenagers to teach how to safely maintain a safe environment for babysitting, handling tough situations as well as learning how to manage behavior. Increased positive performance from students in order to graduate the program. Managed 12 per students per class. Child Care Aide and Kids Night Out Aid , 09/2013 to 12/2020 Company Name – City , State Encouraged child involvement in classroom experiences and group interaction. Modeled appropriate activities and positive behavior management. Performed as a positive role model, promoting healthy interpersonal behaviors. Managed 20 students per room with another aide. Education Bachelor of Arts : English, Psychology , 05/2021 Indiana University - Purdue University - City , State Latino Studies , 05/2021 Indiana University - Purdue University - City , State Associate of Science : Liberal Arts Ivy Tech Community College Of Indiana - City , State Interests ACCOMPLISHMENTS , President of Muslims Student Organization at IUPUI Vice President of Active Minds Chapter at IUPUI Social Media of Muslim Student Organization at IUPUI Languages Turkish Native English Native / Bilingual

TEACHER

MANAGER / FITNESS INSTRUCTOR Summary Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Results-driven Manager with proven ability to establish rapport with clients. A very hands-on, hardworking, and highly motivated individual. Results-driven specialist who can multi-task, while staying organized and focused.Energetic, motivated specialist who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highlights High customer service standards Dedicated to process improvement Strong problem solving ability Strong organizational skills Active listening skills Seasoned in conflict resolution Energetic work attitude Adaptive team player Self-motivated Excellent communication skills Natural leader Thrives under pressure Fast learning Customer friendly Coordination skills Experience Manager / Fitness Instructor January 2014 to Current Company Name － City , State Cultivated positive relationships with participants by interacting with them during group fitness classes. Explained the use of exercise equipment to all participants, prioritizing safety at all times. Greeted all members in a professional and friendly manner. Immediately reported any damaged or broken equipment. Explained class objectives and rules. Extensively trained new and existing employees. Educated clients on effective ways to exercise while on business travel, at home and on vacation. Promoted a safe and interactive environment for club clients and members. Instructed gym members about correct use of weight resistance and cardiovascular equipment. Worked with clients to improve their overall endurance, strength, flexibility and balance. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Cocktail Waitress July 2013 to October 2013 Company Name － City , State Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Effectively and calmly resolved situations with intoxicated guests. Immediately informed supervisors of any problems or unusual situations and took appropriate action. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Built guest satisfaction and enjoyment. Upsold products when appropriate. Waitress February 2013 to July 2013 Company Name － City , State Continually monitored dining rooms for seating availability, service, safety and well-being of guests. Effectively listened to, understood and clarified guest concerns and issues. Maintained complete knowledge of restaurant menu, including daily specials. Monitored guest for intoxication and immediately reported concerns to management. Maintained high standards of cleanliness and sanitation. Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Waitress January 2013 to July 2013 Company Name － City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Displayed enthusiasm and knowledge about the restaurant's menu and products. Developed and maintained positive working relationships with others to reach business goals. Provided attentive service. Assertively uphold alcoholic beverages, appetizers and desserts. Assisted co-workers whenever possible. Waitress / Cocktail Server / Beer Tub May 2012 to December 2012 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Appropriately suggested additional items to customers to increase restaurant sales. Delivered exceptional, friendly and fast service. Participated in bar incentives and contests to drive sales and promote the venue. Maintained a positive working relationship with fellow staff and management. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Education High School Diploma : 2011 Eagan High School － City , State Skills balance, clients, fast, safety, sales, statistics

FITNESS

BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth. Professional Experience Company Name City , State Business Development Manager 01/2006 to Current Information technology enterprise business operator that demonstrated profitable annual revenue. Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers.  Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers. Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations. Social media marketing specialist  and brand strategist. Created content and designed graphic for website, email and trade publications.  Developed  sales marketing training programs that improved client retention and increased revenue.  Managed diverse and multicultural workforce to collaborate as a focused unit.   Company Name City , State Client Services Manager 06/1996 to 07/2005 Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements. Finance Director that achieved recognition for surpassing sales goals for financial product presentations. Awarded product development certification.  Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers.  Company Name City , State Multi-unit Franchise Operator 03/1985 to 04/1995  Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training. Education and Training Bachelor of Arts : Business Management University District of Columbia - School of Business and Public Administration , City , State , USA  Course work included: Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology. Communications: Enhanced public speaking and presentation techniques. Philosophy: developed tools for effective reasoning.    Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020) Leadership Training 2016 Department of Economics , City , State , United States On-line course study in Principals of Leadership, Organization and Management.  Organizational Leadership 1998 From The Heart Church Ministries , City , State , USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator,  Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access)  Accounting and Tax software Quick Books, DRAKE  Occupational Safety - OSHA -10  Federal Energy Management Professional (FEMP) Web - Design HTTML  Activities and Honors 2010 - 2015 - Board Member, Prince George's Chamber of Commerce 2012 - 2015 - Chair - Green Technology and Sustainability Committee  2012 - Prince George's Chamber - Green Business Award  2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach   2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board

BUSINESS-DEVELOPMENT

DIGITAL MARKETING MANAGER Career Focus Digital Marketing Manager Accomplished professional in digital marketing, digital project management, content management and migration, SEO, social media and web analytics. Identify, manage and implement web based solutions for a variety of online initiatives including multi-national/multi-lingual website development. Act as the technical lead in digital marketing decisions with the keen ability to keep projects moving forward in the face of obstacles. Effective vetting of technical specifications, industry research, vendor selection and management of internal and external resources. A strong ability to build rapport with peers and influence others along with building relationships with key decision makers. Manage offshore teams and responsible for re-engineering processes and implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics and Analysis Vendor & Contractor Management Project Management Team Building and Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis Summary of Skills Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills and Internet Presence SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash and Acrobat Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight HTML, XML, CSS and extensive experience with several CMS systems. Knowledge of JavaScript, Jquery, PHP and Ajax. MS Project and Visio (basic) Global marketing Media relations Professional Experience DIGITAL MARKETING MANAGER 12/2008 to Current Company Name City , State Coordinate and congruently oversee diverse projects and responsibilities, which involve: Research and industry knowledge and prioritization, content, design, informative architecture, user requirements, user experiences and site flow. Conceptualized, designed and instituted a website uplift. Directs and disperses a $1M budget, entailing: Scope, define, estimate and manage budgets for digital projects, including websites, search engine marketing and social media campaigns. Function as Art Director of visual and digital content surrounding external websites. Support the company objectives and promote branding, as well as consult stakeholders on the development of web content. Lay out clearly defined expectations for the development team, along with receiving them also. Communicate technical concepts to non-technical staff in a clear and concise manner. Innovatively promote unique opportunities between the web and other venues. Manage and allocate workflow through layoffs, train and lead virtual website team overseas, and additionally supervise staff work performance, including: Recruiting, hiring and training, and oversee career development activities. Utilize Search Engine Optimization (SEO) and social media to develop new business. Perform evaluations of websites, research, deck preparation, in-person pitches and education to staff on SEM best practices. ONLINE MARKETING COORDINATOR 09/2006 to 12/2008 Company Name City , State Designed a real-time application to retrieve lawyer bios across 38 different offices. This process eliminated duplicate repositories and saved duplicated efforts. Managed Internet profiles for over 2K lawyers, which were domestic and internationally located. Gathered and posted web articles, press releases, events, graphics and video content. Organized, oversaw and implemented strategic plans for a successful online alumni website, including: Tracking timelines, deliverables and presentation of project results. Created graphics and online pages that were user friendly to support web and e-mail campaigns. Successfully evaluated on behalf of client alerts: email metrics, including delivery, open, and, clicks, and conversion rates. Determined performance optimization and made recommendations for web data and user behaviors. ELECTRONIC MARKETING SPECIALIST 05/2004 to 09/2006 Company Name City , State Supervised daily website maintenance. Ensured aesthetic consistency while servicing 250K key industrial decision makers. Incorporated cost-saving technologies and saved the company $20K. Managed and enhanced automating processes and tapped into in house technical expertise. Responsible for and maintained a strict adherence to a $200K budget. Recruited, evaluated, hired and supervised outside vendors. Planned projects and uphold expected outcomes according to schedule, as well as kept up on issues and brought about swift and efficient resolutions. Co-created graphical elements and PDF's, along with other traditional and Internet avenues. Redesigned and implemented highly effective email marketing campaigns to assist in driving traffic and increase online sales revenue to ensure corporate goals were met. Fostered positive open relationships with the sales force and upper management to mitigate concerns and promote successful online advertising programs, such as: Banner and text ads, video advertising and online surveys. Created and maintained marketing collateral; media timelines, stat sheets, sales guides and Web reports. Education BACHELORS OF SCIENCE : Web and Graphic Design Liberty University New York University, CLE Mac Learning Center City , State MANAGEMENT SKILLS FOR NEW SUPERVISORS: American Management Association, CLE Web and Graphic Design Skills Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML

DIGITAL-MEDIA

VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations Skills •Infrastructure Management  •Data Center Operations •Project Management  •Team Building/Coaching  •Vendor Management and Negotiation  •Budget Management  •Policy/Program Development   •LAN/WAN, SAN, Firewalls and Routers • Experience Company Name City , State Vice President Information Technology Infrastructure Operations 06/2008 to Current Reduced overall network bandwidth costs over 15%, through ISP consolidation and management. Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems. Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment. Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations. Manages multiple datacenters, on premise network and server, and Cloud presence. Responsible for vendor relationships, contracts, negotiating and change management. Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain. Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution. Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices. Currently managing infrastructure and IT Operations in an offshore delivery center. Document and Execute IT policies company wide. Company Name City , State Director of Network Operations 07/2006 to 06/2008 Maintains Nortel BCM telephony servers, including both analog and VoIP phones. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Setup, maintained, and monitored over 90 remote branch office locations.  Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA. Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge. Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500. Company Name City , State Information Operations Specialist 02/2005 to 07/2006 Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties. Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community. Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications. Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance. Company Name City , State Customer Care Representative - Help Desk Technician supporting 09/2003 to 02/2005 Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS). Active team member providing regression testing of various software builds of a proprietary law document management solution. Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting. Company Name City , State System Administrator 10/1998 to 12/2001 Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000. Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks. Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities. Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers. Company Name City , State Healthcare Systems Specialist 02/1993 to 11/1998 Maintain records of goods ordered and received. Review, evaluate, and approve specifications for issuing and awarding bids. Control purchasing department budgets. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Design, configure, and test computer hardware, networking software and operating system software. Attended Air Force Airman Leadership School, graduating as the honor graduate. Education and Training Bachelor of Science : Computer Science TROY STATE UNIVERSITY , City , State , Montgomery Associate of Science : Healthcare Systems Community College of the Air Force , City , State , Montgomery

INFORMATION-TECHNOLOGY

LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer

TEACHER

REGIONAL HR DEPUTY MANAGER Summary Competent HR Generalist and seasoned recruiter with an extensive background in HR Operations functions across large corporates. Through my progressive career, I have helped build HR operational efficiencies by meeting standards of excellence in end-to-end HR delivery Highlights PeopleSoft, Oracle, ATS Office Package: Expert proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook Experience Regional HR Deputy Manager 06/2010 to 03/2014 Company Name Joined at Assistant Manager and was promoted to Deputy Manager. Provided full range of generalist services, employee retention, employee engagement, performance management and corporate social responsibility including talent acquisition in the geography within the HR operational framework of the organization. The purpose of the job was to manage the regional HR portfolio for a territory with employee base of over 700 employees and additionally, the following: Executed full employee life-cycle management for the employees in the designated geographical territory Managed full cycle recruitment process, sourcing of resumes through internal and external sources till bringing the candidate onboard Implemented recruitment strategies to reach high volume recruiting Helped organize and manage interviews of 300+ candidates from top schools Conducted on-campus events to increase company's on-campus engagement Coordinated full-time and summer hires, implemented end-to-end processes Was a part of the interview panel for all levels, analyzed the results, did salary negotiations and then rolled out the offers. Administered hiring, on-boarding activities and conducted new hire orientation. Assisted managers and employees understand and apply people tools, policies and procedures Responsible for background checks, employment process, records management, diversity initiatives and engagement initiatives Coordinated and facilitated half-yearly and annual performance management exercise. Managed personnel files and handled HR reporting, tracking and metrics Managed the employee separation process that included preparation of weekly, monthly, quarterly and annual reports, and publishing the same to key stakeholders Managed off-boarding program including conducting exit interviews for voluntary and involuntary terminations Successfully developed and rolled out the HR Scorecard for measuring operational excellence Accredited for best HR Audit that included records and files, online data sanctity, general HR practices and all applicable documentations Awarded for best turn-around time in recruitment achieved by employing new procedures that streamlined the hiring process and vendor relationships. Regional HR Assistant Manager 03/2008 to 05/2010 It was an all-encompassing experience in a manufacturing setup across the gamut of activities including recruitment & selection, training & development, vendor management. Responsible for delivering the end to end Recruitment and Generalist services to the North Zone. Coordinated 360 degrees feedback exercise for talent pool. Presented monthly attrition analysis to business heads and drew up action plan Ascertaining short term /long term requirements based on the volume of Work and sources of availability. Manpower planning for the proposed branches as well as the existing branches Taking timely remedial measures on various grievances of the employees, counseling of employees for better achievement of company objectives, absenteeism and personal problems Day to day interaction with managers, getting opinions from staff for smooth and trouble free operation of the company Conducted employee engagement activities at all the branches like fun at work, celebrating festivals, birthdays etc. Conducted attrition analysis to pinpoint the causes of attrition to be able to plug it and ring fence future exits Accredited for streamlining the recruitment process across the North Zone through Vendor Management. Branch Operations Officer 05/2007 to 02/2008 Company Name Responsible for overseeing all activities in regards to opening new corporate accounts Assisted in developing marketing resources directed at new and existing corporate customers Accredited for creating and executing sales training classes for all new associates Responsible for creating a strong network of local corporate clients Handled branch banking operations effectively. Education MBA : Human Resources 2007 GHS-IMR Business School India Human Resources B.Com 2005 CSJMU, Uttar Pradesh University India Skills Assistant Manager, banking, counseling, clients, hiring, HR, marketing, MS Excel, Office, MS Outlook, MS PowerPoint, MS Word, negotiations, network, Oracle, PeopleSoft, performance management, personnel, policies, processes, Recruitment, recruiting, reporting, sales training, Vendor Management, annual reports

HR

OWNER/PROJECT MANAGER Executive Summary Experienced Wireless Professional with over 10 years of Construction and Project management background in mods, upgrades, NSB and working with multiple carriers. * Familiar with all aspects of construction from SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management and tracking. * Strong understanding of GSM, UMTS LTE technologies. Professional Experience Owner/Project Manager 08/2013 to 10/2015 Company Name City , State •Preparing regular progress reports for project sponsors •Making daily tasks lists and delegating responsibility •Arranging and leading on regular team meetings •Keeping up to date with any policy and legislation changes •Undertaking site checks to monitor progress •Dealing with matters arising from stakeholders such as environmental and local community issues •Monitoring budget reports •preparing the site and liaising with other construction professionals such as architects, engineers, buyers, estimators and surveyors before construction work starts •developing the program of work and strategy for making the project happen •planning ahead to prevent problems on site before they occur, for example, planning the delivery and storage of equipment and materials •making safety inspections of the site when work is underway and ensuring regulations relating to health, safety and the environment (HSE) are adhered to •overseeing the running of several projects •communicating with a range of people including the client, subcontractors, suppliers, the public and the workforce Construction Manager 08/2012 to 07/2013 Company Name City , State •Serving as jobsite representative for the carrier •Assisting in the identification and qualification of the various sub-contractor required for the project, including all site and building trades •Providing coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management •Developing initial project specific cost estimates and taking lead responsibility with the budgetary management of the various cost components of the project •Monitoring and ensuring schedule performance and quality workmanship of contractors •Working closely with the contractor, architect, civil engineer, and associated consultants in developing site specific value engineering options for the work •Reviewing change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests •Reviewing and approving contractor payment requests •Attending local meetings, approval meetings, and conferences on behalf of the carrier; documenting and taking action on items in the carrier's interests •Maintaining relationships and acting as the carrier's liaison in matters associated with Federal, State, and Municipal matters, including the City's permitting and inspection requirements •Reviewing tenant leases and requirements as it pertains to the carrier's obligations, ensuring the carrier meets the requirements while controlling project cost •Coordinating with tenant's design and construction personnel to ensure accuracy in the owner's development of tenant's documents •Serving as an information resource by coordinating tenant's work, participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out Owner /Project Manager 07/2010 to 08/2012 Company Name City , State Accountable for ensuring the successful planning, delivery, implementation and completion of Goins Services LLC projects. Primary management functions included, but not limited to; The Scope within the Goins Services LLC and Customer Agreement, Vendor/Subcontractor Agreements, Schedule and Financial aspects of the project, Quality and Safety, and Resource Management. Conducted and or attend weekly meetings with cross functional project staff to review individual site progress. Cross Functional Project Management Tracker required; Assisted in project financials including funding request estimates and managing/assisting with billing/receivable; Oversaw and or assisted in selection and management of employees.; Coordinated up-to-date reporting of site acquisition, construction, zoning, and logistical progress for client via the Quick base database and/or other client or project management requirements. Supervised and managed the administrative, site acquisition, land use planning and construction teams progress to meet or exceed project timelines in a cost-effective manner related to new construction and modifications to wireless facilities. Construction Manager 03/2009 to 09/2010 Company Name City , State Managed 1700 + sites in the San Francisco market. Working on different solution such as GSM, UMTS, DNB, OBIF and LTE. Overseeing project lifecycle including project scoping, scheduling, resourcing, and quality, cost change orders. Responsible for financials, site walks, work closely with Site Acq. to get sites release, approving materials needed for site construction, keeping a daily tracker of site progress, performing punch walks to determine quality of work done on sites and client needs. Conducted meetings, resolved complex issues, interfaced with my counterpart at AT&T to discuss any issues, reviewing and approving Close out packages (redline RFDS, pictures, sweeps, etc.). Construction Manager 12/2006 to 02/2009 Company Name City , State Ensured that all Service Providers are adhering to our standards, processes and procedures as well as all Federal and Local standards. Responsibilities Include: Assured that approved materials are installed on the project. Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc. are in good working condition. Coordinated site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives; Scheduled activities and trouble-shooting results. Performed pre-inspections and coordinate post-construction audits, Site verification, and Visual inspection of quality on site. Prepared regular interval progress reports as required by the project. Provided accurate status information on the progress to project management. Reject wrong deliveries of material to site and responsible for the proper interpretation and compliance of the design plans. Ordered and return materials; NTP receipt verification, RFDS submission review. CONSTRUCTION MANAGER 02/2004 to 11/2006 Company Name City , State Planned and managed all issues related to the tower crew and required to assure that all assigned crews were equipped and supplied properly in addition to reporting on the client's construction progress. Managed day-to-day operations of site acquisition projects. Hired and trained new site acquisition specialists and administrative staff. Managed project budgets, including employee salaries and office overhead. Forecast project deliverables and ensured that the forecast is realized. Interacted with clients on all levels to insure good relationships between companies. Promoted office harmony and resolved any employee disputes. Education Associate : Electrical Engineer 1992 Palomar College City , State , US Bachelor Electronic : EET 2005 DeVry Institute City , State , US Certifications Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors & CommScope , Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training Skills MSWord,Excel

CONSTRUCTION

DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer with nine plus years in providing effective management and support process. Administers and implements Global IT change management to forty cities domestically and 10 cities internationally. Effectively prioritizes goals and performs under short deadlines to increase productivity without sacrificing quality. Proficient in the day-to-day Administration of System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support to staff and customers by responding and following-up on internal and external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 and Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 to Current Company Name － City , State Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012). Critical and Required Software and patch management for Windows 7 and some Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) and Application creation within SCCM2012 R2. Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner. Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools. Administer and manage Exchange mailboxes and distribution lists. Assist with the migration and troubleshooting of Microsoft Office 365. Coordinates and provides evaluations of proper escalation process for Application and network issues. Advanced knowledge in repair and software requirements for Dell and Lenovo devices. Designates software install and configurations for over a thousand computer systems globally. Troubleshoots hardware and software for desktops for six departments domestically, and three internationally. Performs upgrades to operating systems simultaneous logging, tracking, and resolving matters pertaining to network connectivity, printers, and software application malfunctions. Monitors, tracks and communicates the progress of assigned incidents until its closure. Create and update trouble tickets as required by standard procedures. Responsible for managing, maintaining and monitoring datacenter, server, network, LAN and WAN. Responsibilities also include but not limited to providing 2nd and 3rd level support to internal and external users. This involves network and server's problem identification and resolution by proactive response to alarms, reactive response to trouble calls and coordination of repair activities with internal and external agencies. Possess critical thinking and effective troubleshooting skills with ability to quickly and accurately determine the source of a problem, identify possible solutions, select the most appropriate solution, and implement the solution in a timely manner. Information Technology Technician January 2011 to January 2012 Company Name － State Disassembled, troubleshot, and repaired the following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded more than 100 computers with new Operating Systems (Windows 7). Configured Computer Images for future deploy utilizing Windows Deployment Services (WDS), configured servers with new Operating Systems (Windows Server 2008) and Hard Drive Devices Configured Email and Internet connectivity for end users. Created users in Active Directory. Aviation Ordinance Supervisor January 1997 to January 2009 Company Name － State Supervised over 130 Navy personnel in the buildup, storage, and movement of Navy ammunitions Inspected, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Supervised operation of aviation ordnance shops, armories and stowage facilities Managed accounting systems, rework of airborne weapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore. Performed requisition of, received, inspected, stored and issued ammunition; made reports for excesses, shortage or damages; conducted inventories; reconciled and posted discrepancies; prepared and maintained Ammunition Transaction Reports or Transaction Item Reports as required; inspected compliance with directives and applicable to Notice of Ammunition Reclassification Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule. Duties included reviewing and distributing production, work, and shipment schedules; conferred with department supervisors to determine progress of work and completion dates; and compiled reports on progress of work, inventory levels, costs, and production problems. Supervised the inventory and accountability of Navy Assets. Education Bachelor of Computer Science : Network Security ECPI University － City , State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow

AVIATION

GRAPHIC DESIGNER Summary Multi-talented Graphic Designer consistently motivated for success and goal driven. Skilled in Photoshop, Illustrator, Animate, Indesign, HTML and CSS. I am adaptable and driven with a strong work ethic and ability to thrive in a team-based environment. I have experience with Adobe Creative Suite, particularly with Photoshop and Illustrator, and I have a vast knowledge of typography. Skills Adobe Photoshop Adobe Premiere Pro Adobe Lightroom Adobe Illustrator Adobe Indesign Adobe Animate HTML/CSS Coding Written and Social Communication Skills Microsoft Word/Excel Adobe Dreamweaver Visual design Team building Decision-making Calm under pressure Flexible creative approach Excellent workflow management Experience Graphic Designer | 02/2021 to Current Company Name - City , State Graphic Design Experience: Worked with customers to present mockups and collect information for adjustments. Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base. Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs. Fostered relationships with retail clients through effective communication, negotiation and collaboration. Consulted with clients to define design requirements and manage product development projects. Created corporate brands by designing cohesive looks between logos and letterheads. Designed new, on-brand visual elements focusing on concept and messaging. I have of 3 years of Photoshop experience with extensive knowledge of the basics: masking, layers, silos, camera raw adjustments, shortcuts, and understanding of light, transparencies and color density, shadowing, Resolution and image sizing, strategy for retouching, Manipulating selections, Selecting with Magnetic Lasso tool, cropping an image, applying a gradient layer, applying a layer style, adding borders, adding an adjustment layer, creating a panorama, correcting image distortion, extending depth of field, moving objects with content aware tool, working with masks and channels, manipulating an image with puppet warp, creating type on path, drawing with pen tool, importing smart objects, using smart filters, upscaling a low-resolution image, creating effects, animating text with frames, rendering videos, adding transitions, animating text with keyframe, processing files in Camera Raw, preparing files for printing, positioning 3D elements, designing with artboards. I have the ability to learn and retain knowledge of a high volume of products and materials Experience working with Google sheets I have a an exceptional quality for detail and quality control I am able to maintain production of a high volume of images under very tight deadlines I have the ability to work independently and in a collaborative environment I have knowledge of photo rendering Submitted design ideas to plan projects with customers and managers. Stay at Home Parent- 2019-2021 Balanced school, extracurricular activities and work along with healthy social connections and personal health. Participated in student clubs, extracurricular activities and sports with teamwork and dedication to sportsmanship and collaboration. Coordinated various events and activities to support operations of student organizations. Developed and implemented study protocols to gather required data and support research objectives. Phoenix Contact Machine Operator- 2016-2019 Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues. Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste. Selected proper cutting tools, calculating parameters to manufacture components and parts. Established and adjusted feed rates and cutting parameters to keep operations in line with production demands. Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives. Identified and helped resolve nonconforming product issues to support accurate order fulfillment. Maintained work environments safe and efficient at all times. GES Automation Panel Builder- 2014-2016 Connected and set up control panels and alarm components. Established automatic communication pathways between devices and control panels. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications. Assembled machinery from component parts, following prescribed instructions to support correct configurations. Retrieved correct materials from product inventory to perform various fabrication duties. Improved operations by working with team members and customers to find workable solutions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Secco Inc. Electric- 2009-2014 Identified causes of issues through implementation of troubleshooting techniques. Inspected existing wiring to identify problems such as short circuits. Demonstrated strong foundation of safety knowledge and implemented industry best practices. Completed semi-skilled and skilled work under supervision of fully qualified supervisors. Verified measurements and made accurate cuts to avoid wasting materials on job sites. Built controllers and panels to complete system installations. Followed all relevant electrical and building codes for each job. Communicated effectively with public utility companies to develop expertise in collaboration, systems cabling, circuitry and projects. Promoted workplace safety and reported any potential hazards quickly to. Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function. Maintained organization, cleanliness and safety in work areas. Assisted with electrical installation tasks, including new wiring and breaker box installation. Gathered required tools and equipment for each task to increase efficiency. Set up equipment and configured settings for optimal performance. Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools. Put in new new electrical components, fixtures and motors. Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs. Measured and prepared supplies for electrical tasks. Dug trenches and created holes to pull conduit and install supports. Transported required supplies and employees from headquarters to job site using company vehicles. Kept work areas clean, neat and organized for efficient operations. Repaired and maintained over electrical systems continuously in multiple high-rise commercial and residential properties. Adhered to company standards and OSHA regulations for work site safety. Worked in team-based environment to accomplish projects. Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs. Resolved issues with existing systems and replaced malfunctioning parts. Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards. Managed repairs and maintenance work on client systems and confirmed system adherence to coding requirements. Reviewed blueprints and electrical schematics to perform tasks to specifications. Listened to directives of senior electrical professionals to complete efficient tasks. Kept work areas clean, neat and free of hazards. Generated digital image files for use in digital and traditional printing. Selected colors and themes while adding functionality to create new designs. Produced projects for advertising and informational purposes. Determined marketing and design vision with clients for all types of graphic design projects. Veterans Service Representative | 11/2008 to 05/2009 Company Name - City , State Assisted Veterans with educational Benefits Briefed Veterans on options pertaining to the. Reviewed claim folders for completeness and conformity to guidelines prior to submission. Interviewed veterans and dependents to determine eligibility for federal and state benefits. Assisted veterans in preparing forms, documents and applications for benefits. Military | 09/2005 to 09/2008 Company Name - City , State Basic training graduate. Trained in seamanship and fire fighting protection. I acquired basic maintenance skills using power equipment. I gained basic electrical and engineering knowledge. I worked with the logistics in ordering and supplying our crew with equipment and parts. Provided excellent service and attention to customers when face-to-face or through phone conversations. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Juggled multiple projects and tasks to ensure high quality and timely delivery. Education and Training Central Dauphin High School - City H.S. Diploma 2005 I am currently a Graphic Design Student and attend the Penn Foster College Online school. I Penn Foster College - City Associate of Arts Graphic Design , 05/2021 I am a highly motivated Graphic Designer. Honor Roll (Semester 1 and 2, 2020) Dean's List Honoree ( Semester 1 and 2 , 2020) [3.6] GPA Major in ( Graphic Design) Completed coursework in Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw. Certifications Certificate of Achievement, Penn Foster College - 2020 Additional Information Proficient in 3D printing. Experience I have experience in using a 3D printer to print a variety of material. Self taught on how to troubleshoot and recognize issues.

DESIGNER

DIRECTOR OF FINANCE Professional Summary Progressive financial and managerial experience in not-for-profit and for-profit organizations. Primary financial contact with Board of Directors presenting financial and statistical reports to members with varying degrees of financial knowledge. Accountable for financial management of $15M not-for-profit health center with responsibility of financial reporting, investment reporting, budget preparation in collaboration with Senior Management, staff supervision and coaching, and financial systems. Comprehensive expertise with non-profit organizations with multiple programs and cost centers. Experienced with fund accounting and reporting requirements based on government regulations, contractual language, and donor restrictions. Preparation and explanation of net assets summarized by unrestricted, temporarily restricted, and permanently restricted. Prepare reporting and summarization of ongoing Capital Campaign. Extensive experience with relevant financial software applications including conversions and upgrades. Currently working with Blackbaud Financial Edge and Raiser's Edge. Skills Accounting, computerized accounting, general accounting, accounts payable, accounts receivable, trial balance, banking, benefits, billing, budgets, Budget, Cancer, cash management, closing, coaching, contracts, Client, customer service, decision making, documentation, Senior Management, filing, Finance, Financial, financial analysis, financial audits, financial statements, Prepare financial statements, funds, general ledger, grants, Human Resource, Insurance, interpretation, investments, legal, Director, meetings, mentoring, Excel, Microsoft Office, Office, negotiating, operating system, payroll, payroll processing, performance analysis, Personnel, personnel management, policies, Primary Care, profit, project management, QuickBooks, reconciling, reporting, securities, staffing, strategic, Strategic Planning, supervising, tax returns, treasury, valuation, vision Core Qualifications Proficient with various computerized accounting software, Microsoft Office, and investment software. . Experience DIRECTOR OF FINANCE January 2012 to Current Company Name － City , State Prepare financial statements for presentation to the Treasurer of the Board of Directors, Finance Committee, and senior staff. Liaison to external auditors. Prepare and analyze audit schedules. Review of audited financial statements and 990 Information return for accuracy and reconciliation to the trial balance. Responsible for reporting of endowment activity and reconciling of investment manager statements and general ledger. Maintain reports to include earnings and expense documentation related to board designated, temporarily, and permanently restricted funds in accordance with donor restrictions. Prepare reports as needed for the Investment Committee of the Board of Directors. Prepare and analyze general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Complete fiscal reports required for grant funding contracts. Preparation and analysis of annual budget, working closely with Senior Management and department directors, for presentation to the Executive and Finance Committees of the Board of Directors. Responsible for the Human Resource function for the Society, including payroll and benefits, as well as compliance with Federal and State Labor Department rulings. Supervise Finance Office including training and mentoring of entry level staff. Monitor Personnel and Finance Office policies and procedures. CHIEF FINANCIAL OFFICER January 2009 to January 2012 Company Name － City , State Prepared and analyzed the financial statements for monthly presentation to Senior Management, the Finance Committee of the Board of Directors, and the Board of Directors. Monitored overall financial compliance and reporting with Federal, State, Local agencies. Created and explained various models for annual operating and capital budgets based on changing scenarios from Federal, State, Local and private donors. Coordination of budget details with Senior Managers. Presented budget for approval by the Board of Directors. Created State of New Hampshire budget for funding for Primary Care and Breast and Cervical Cancer Program. Responsible for completion and reporting of State Work Plan. Key point person for all audits including A133 audit, State of New Hampshire and City of Manchester HUD technical visits. As a member of Senior Management, reporting directly to the President/CEO, assisted with the development of annual goals, objectives and long-term planning, as well as the general administration of the Center. Created and submitted grant requests and grant reports for Federal ARRA and Earmark grants using the Federal Electronic Handbook and other Federal portals. Completed calculations and requests for Federal drawdowns using Federal portal. Responsible for the development, implementation and monitoring of all financial systems, records and controls encompassing patient receivables, accounts payable, general accounting, grants and contracts, and payroll. Provided financial analysis and participated in decision making of insurance coverage, fringe benefits, and compensation plans. Supervised, trained, and coached patient account staff and accounting staff. Created and reviewed financial internal control policies especially for cash, patient eligibility for discounts, and Federal, State and City program income limits. Negotiated and monitored all insurance policies, including malpractice, property, and workers compensation. Responsible for cash management and banking authorization. DIRECTOR OF FINANCE January 2007 to January 2009 Company Name － City , State Prepared and analyzed general ledger, including cost centers, in compliance with Federal, State and grant funding requirements. Prepared financial statements for presentation to the Finance Committee of the Board of Directors. Completed fiscal reports required for grant funding contracts including DHHS and HUD. Coordinated all financial audits, including State audit. Prepared and analyzed audit schedules. Liaison to external auditors Preparation and analysis of budget components for DHHS. Supervised Business Office and Accounting staff in this newly combined position of Director of Finance, including coaching, training, and reorganization. Responsible for supervising the billing process with both electronic and paper claims, with Medicaid, Medicare, and managed care insurance companies. Reviewed accounts receivable aging including approval of adjustments and write offs. Review and approval of Client Fee Assessment and financial assistance discounts. Member of the Managed Care Insurance Team responsible for negotiating rates and contracts. Also responsible for resolution to billing issues and contract interpretation. TREASURY/INVESTMENT ANALYST January 2007 Company Name － City , State Prepared monthly endowment investment performance and allocation report for Investment Committee and Chief Financial Officer using BNY Mellon Analytical Solutions and Excel worksheets. Reconciled custodial statements to general ledger and investment manager statements. In accordance with Investment Committee directives, worked with BNY Mellon to set up new investment accounts for custody and performance analysis. Assisted with the preparation of 990T and accompanying schedules including reportable transactions and foreign entities. Reviewed for filing the planned giving tax returns including 5227, 1041A and 1099Rs. Initiated the compilation of procedures and monthly closing checklists. Performed various treasury functions including wire transfers and check signing. DIRECTOR OF FINANCE AND ADMINISTRATION January 2000 to January 2007 Company Name － City , State Provided financial analysis of investments of $72M including the reconciliation of trust operating system to investment managers, valuation of common investment funds, and reconciliation of customer accounts. Responsible for the daily operation of SunGard Charlotte system. Prepared and analyzed monthly, consolidated financial statements that included investment servicing and not-for-profit components of the Foundation. As senior management, worked with the Executive Committee, President, and Director of Development to coordinate and implement the mission of the organization. Key contact person for the Budget and Audit Committee and a member of the Investment Committee. As part of the Strategic Planning Task Force, collaborated with Board members to create the Foundation's mission, vision, and strategic plan. Developed operational budget for approval by the Board of Directors and reported explanation for variances on a monthly basis. Supervised and coached the Operations Team and Loan Officers to work as a cohesive unit that provided attentive customer service to church trustees. Facilitated weekly departmental meetings. Improved the overall accuracy of the reporting process by documenting and monitoring procedures, creating and implementing internal controls, and improving the investment reconciliation process. Decreased monthly closing process by 14 days. Coordinated interdepartmental projects from inception to implementation to assessment, using project management tools. Supervised teams to identify the goals of the project, the tasks to be performed, and the resources needed. Responsible for the treasury function of the Foundation. Monitored bank cash and provided funds management including securities brokerage services. Established and maintained wire transfer, ACH and electronic transfer process. Coordinated the audit process and was liaison to external auditors. Prepared required schedule for the auditors as well as the consolidated financial statements and footnotes. Prepared tax returns for charitable remainderman unitrusts and pooled income fund and IRS Form 1099R for gift annuitants. Provided personnel management including legal issues, benefit reporting and staffing. Researched, negotiated, and implemented fringe benefit programs. Performed payroll processing using QuickBooks. Education Masters : Business Administration SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College Graduate School of Business) Business Administration B.S : Office Administration Accounting SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College) GPA: with Honors with Honors Office Administration Accounting Work History Company Name

FINANCE

CONTRACTS AND FINANCE OFFICER Professional Profile Contracts and Finance Officer Exceptional Payroll Administrator with a background in finance seeks to provide administrative, accounting and payroll support to an energetic human resources or finance department. Detail-oriented, efficient and organized Contract and Finance Officer with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant nonprofit company. Offer expertise in European Development Fund (EDF) Payment and Contract procedures, financial management and accounting procedures and a keen business sense that combine to deliver sustainable results in Project Management . Qualifications Financial Management Project Cycle Management Accounting Procedures Payment/Contract Procedures Budget Support EDF Procedures Productivity Improvement Quality Control Filing/Archiving/Documentation Administration Record-keeping Independent worker Time management Attention to detail Microsoft applications Programme Management Programme Estimates/Grant TOMPRO/TOMFED/TOMON Financial Accounting Software for EDF projects and programs Certificate in Filing, Archiving & Documentation Project Cycle Management   Relevant Experience Transitioned bookkeeping function from external to in-house to increase efficiency and lower cost Simplified payroll processing procedure to increase department productivity by 20 %. Worked with human resources to develop streamlined way to track paid time off. Experience Contracts and Finance Officer 12/2008 to 08/2014 Company Name City Ensure accuracy and completeness of all payments, recovery and related financial dossiers at both the incoming and outgoing stage. Processing payment dossiers for efficient implementation of EDF Projects. Liaise with the European Commission Delegation (ECD) Projects and partners on all matters relating to the financial aspects of EDF resources including payments, recoveries and procedures. Maintain control cards and other financial and accounting records necessary for the management of EDF resources. Update guarantee records and bring up guarantee and action dates. Initiate and advise on project/programme closures and de-commitments. Check for correctness of all tenders, contracts, riders and programme estimates. Verify and validate all payment dossiers for compliance with EDF rules and regulations. Keep up-to-date EDF rules and regulations and disseminate to users. Participate in tender evaluation activities. Co-managed Support Project Draw up programme estimates and tender documents Prepare salary vouchers and circulate pay slips Maintain Assets Register Assist in organizing and coordinating seminars, workshops and EDF training for staff and partners Update Accounting software ( TOMFED, TOMON) National Authorising Office - Freetown, Sierra Leone. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Determined proper handling of financial transactions and approved transactions within designated limits. Distributed expenditure, encumbrances, receipts and receivables according to schedules. Audited contracts, orders and vouchers. Prepared purchase orders and expense reports.Managed accounts payable for an organization of 30 personnel. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls .Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Intern/Trainee - Finance 06/2007 to 12/2008 Company Name City Provided assistance and support on EDF Contractual, Procurement and Financial Management. Assisted with the preparation of tender documents and launching of tenders. Assisted with updating the provider database with all the rules and regulations applicable to the management of EDF. Assisted with the establishing a database on regional and local service providers. Prepared payment orders. Review and initiation of payment dossiers. Intern 09/2005 to 12/2005 Company Name Reviewed pay slips for accuracy. Prepared stock stack cards. Responsible for Inventory and Stock control. Assisted in Procurement procedures. Prepared and reviewed payment vouchers. Data entry, archiving and filing. Education Master of Business Administration (MBA) : Finance, Marketing, Operations Management , Economics and Business Law May 2014 University of Phoenix Online Campus City , State , United States of America BSc : Financial Services July 2005 Institute of Public Administration & Management (IPAM) University of Sierra Leone City , State , Sierra Leone Financial Services Affiliations Member of the Springs of Joy Advisory Committee Executive Member of the Welfare and Humanitarian Ministry, Public Relations Officer, New Life Ministries International Member of the Greeters Department, New Life Ministries International Member of the Women's Department, New Life Ministries International Member of the Eros and Commoners Club, Institute of Public Administration and Management- University of Sierra Leone Member of Saint Joseph's Secondary School Band - Drum Major Skills Accounting, Accounting software, Budget, Contractual Procedures, Data Entry, Database, Documentation, Filing, Financial Accounting, Financial Reporting, Financial Management, Grants, Inventory Control, Access, Excel, Office, Power Point, Publisher, Microsoft Word, Organizing, Procurement, Quality Control Stock, Control, Preparation of Tender Documents, Organize Workshops, Seminars and Trainings

FINANCE

PRODUCT SPECIALISTS Professional Summary To obtain a Merchandising position within a company to provide a style and culture that exudes ones present mindset of the retail industry. Ultimately to provide an excellent customer experience in order to maximize revenues and market share to receive a healthy return on investment. Experience 08/2014 to Current Product Specialists Company Name － City , State Responsibilities for this role include receiving and answering customer inquiries and requests regarding products, orders, pricing and other services offered and providing operational support for Garmin's consumer electronic products and working with customers to determine which products, accessories and plan of action best serves the customer's individual needs. Other responsibilities include: Remain current on changes in policies, procedures, and product offerings Report any and all out-of-line conditions affecting customer satisfaction Develop and maintain department and company image and philosophy to the public Become highly knowledgeable in the specifications, capabilities and operation of Garmin products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail Monitor, document and report failure trends in Garmin equipment Identify and recommend improvements in Garmin products, documentation and procedures Review special circumstances and authorize warranty service when deemed appropriate. 09/2012 to 08/2014 Assistant Manager/Manager Company Name － City , State Deliver premium customer service Driving sales goals to meet and exceed company standards Training and hiring current and new employees Implementing company visual merchandising standards Responsible for paperwork regarding payroll, managing hours, and daily operations Manage employees and set individual goals that allow for personal and growth of business Work with district manager to implement loss prevention standards through weekly audits and customer awareness. 06/2012 to 09/2012 Apparel Sales Lead Company Name － City , State Implementing the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits Supporting company standards of selling and customer service Assisting the store management team with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned Complying with cash office procedures and preparing deposits and balancing cashiers Compliance to loss prevention standards and audit requirements. 07/2010 to 05/2012 Team Scout Coordinator Company Name － City , State Set up in store displays, maintain and change out graphics. Move product to optimize location on floor/shelf. Refresh product presence to ensure full and neat presentation of available inventory. Provide in store support around key marketing programs, initiatives and major product launches Educate retail managers and sales associates on Under Armour in store programs, sales initiatives, product launches and corporate merchandising guidelines Provide a high level of customer service within Under Armour merchandise areas, the location of which within the store to be based on season, launch and/or event. 09/2009 to 07/2010 Footwear Specialist Company Name － City , State Assist customers with footwear needs Knowledge of all types of athletic footwear Stock and remodel footwear sales floor to company standards weekly based on company initiatives and weekly planner. Loss Prevention measures taken daily by daily self audits and weekly shakedowns of stockroom Work closely with management to maximize sales and generate new customers Provide exceptional customer service needs. 12/2006 to 08/2009 Sales Associate / Assistant Manager Company Name － City , State Assist customers with sportswear and equipment needs Achieve daily sales goals through customer satisfaction Stock and remodel store sales floor to emphasize new product and in-season sports. Supervise and train employees on company brand standards through workshops and weekly meetings. Complete daily and weekend ending paperwork to present business results to district manager. Handle daily deposits and store reports. Education 12 2009 Bachelor of Science Hotel and Restaurant Administration Degree : Hospitality University of Central Missouri － City , State GPA: GPA: 3.0 GPA: 3.0 Skills customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops

APPAREL

EXECUTIVE CHEF Summary Motivated professional with exceptional skills as both chef and manager. Over ten years of experience in the restaurant industry. Exceptional leadership and interpersonal skills. Proven ability to succeed in a high-pressure, challenging environment while maintaining a calm demeanor. Expertise in a variety of different cuisines and cooking techniques. Highlights Food Safety and Sanitation Sous vide technique Staff Training and Development Menu Development  Batch Cooking Ordering & Receiving Labor & Food Cost Control Experience 04/2014 to 08/2016 Executive Chef Company Name － City , State Co-ordinated and executed meals for various corporate clients; from parties ranging from 20 to 500 guests.  Implemented new cooking techniques and organizational protocols to lower food and labor cost. Managed daily kitchen operations; identified and provided solutions for any problem areas. Developed new menus in accordance with guests dietary needs and restrictions; vegan/vegetarian, gluten-free, etc. 06/2012 to 04/2014 Chef/General Manager Company Name － City , State Developed food and beverage menu for a new fast-casual restaurant. Created standardized recipes to maintain quality control.  Handled all hiring, training, scheduling and payroll. Provided courteous and informative customer service in an open kitchen format. 06/2009 to 06/2012 Chef de Cuisine Company Name － City , State Worked with executive chef to develop and execute a daily-changing menu in a fine-dining establishment. Tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Initiated and maintained relationships with local farmers and ranchers to bring guests the highest quality ingredients while maintaining appropriate food and labor costs. Education 2003 Bachelor of Arts : International Development with a minor in Spanish and Anthropology University of Oregon － City , State , United States Skills Commitment to Quality Well-tuned Palate Communication Fluent in Spanish Team Building Food Science Software: Shopkeep, Excel, Caterease

CHEF

POSTAL SUPPORT EMPLOYEE Summary Program Manager & Logistics Specialist Accomplished veteran of the United States Navy with an extensive background in leadership training, as well as a track record of success in program development, logistics, aviation repair, and operational management. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities. Highlights Logistics Training & Development Safety Compliance Quality Assurance Program Management Policy Development & Implementation Project Coordination Aviation Mechanic Performance Analysis Experience Postal Support Employee Jan 2016 to Current Company Name － City , State Provide analysis & reporting on key safety and quality assurance based measures as well as performance metrics. Responsible for tracking inventory and procurement reports for management while using the data to create customer and vendor specific action plans. Demonstrate good customer service skills in providing high quality environment for customers and other team members with a quick and accurate service while showing sensitivity to their individual needs. Point of contact to make sure the company abides by all regulatory state and federal compliance to ensure we handle each case properly and eliminate liability. Weatherization Technician Trainee Jan 2015 to Jan 2015 Company Name － City , State Assisted in use and care of weatherization equipment based issues, creating value, maximizing growth and improving business performance, which required extensive use of business knowledge to provide objective advice and expertise. Prepared customer specific data submittal packages, with the preparation, tracking and following up required to ensure timely service is provided. Gathered and consolidated technical reports for management while using pertinent data to utilize action plans. Responsible for quality control in procedural orders and ensuring all necessary maintenance projects and equipment were being utilized to their highest standards. Aviation Mechanic Jan 2005 to Jan 2013 Company Name － City , State Operated and maintained sophisticated equipment designed for tactical operations while ensuring all equipment was functioning with maximum readiness and performance. Reviewed and updated testing procedures to ensure safe and successful convoy operations for all designated and personnel resulting in zero incidents and 100% electronic sustainability. Supported aviation program operations through performing routine maintenance of multi-million dollar valued equipment. Utilized knowledge of information technology by regularly executing databases and mainframes to ensure all units were supplied with proper materials and equipment in the timeliest manner. Aviation Repair Supervisor Jan 1999 to Jan 2005 Company Name Oversaw aviation repair program, creating and revising safety standard operating procedures (SOPs), collaborating with multiple agencies to unify systems and implement best practices. Identified environmental training needs, developed training budget requirements, and managed aviation based inspection records involving procedurally following all government regulatory compliance. Led mishap investigations and performed daily safety inspections for multiple units, conducting site reviews, performing safety audits, and reviewing reports. Provided safety indoctrination and education for civilian and military personnel, developing specialized training, regarding OSHA requirements, and hazard control fundamentals and techniques. Education System Organizational Maintenance Technician, Tinker Air Force Base, 2004 Aviation Apprenticeship Training, Naval Training Command, IL, 1999 OSHA 30 EPA RRP DOE Weatherization Tactics Basic Fire Fighting Basic First Aid Certification High School Diploma 1998 Edmondson High School － City , State Skills Air Force, Basic, budget, customer service skills, databases, First Aid, government, information technology, inspection, inventory, regulatory compliance, Logistics, mainframes, materials, Mechanic, Naval, Organizational, Performance Analysis, personnel, Policy Development, procurement, Program Management, Project Coordination, quality, quality assurance, quality control, quick, reporting, Safety, Technician Additional Information AWARDS & HONORS DynCorp 5 Year Achievement Award Navy Unit Commendation Navy Meritorious Unit Commendation Navy Battle "E" Award Iraqi Freedom Medal, Sea Service Medal (3) NATO Medal Global War on Terrorism Medal Kosovo Campaign Medal Enlisted Aviation Warfare Specialist

AVIATION

BANKING OFFICER Professional Summary l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market. l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability to work under pressure. l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in devising marketing plans to promote venues and events services. Proven history of building business through personal and professional networking. Skills NMLS # 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Education Master of Management : Business Management , 05/2017 Colorado State University - City , State Bachelor of Arts : Applied Economics , 05/2013 National University of Kaohsiung - Taiwan Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT , Asian Pacific Development Center - Volunteer (2019 - Current) Center for Asian Pacific American Women - Conference Committee (2019) Languages Bilingual in Mandarin Skills NMLS # 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles

BANKING

CONSTRUCTION ACCOUNTANT - CONTRACTOR Professional Summary Accomplished, detail-oriented leader with over 15 years of experience in accounting.  Excellent organizational, analytical, and communication skills with the proven ability to effectively prioritize complicated tasks and multiple assignments while meeting tight deadlines.  Creative problem solver able to quickly and correctly troubleshoot accounting issues. Skills Team leadership Staff development Account reconciliation expert Financial Statement Analysis Team leadership General ledger accounting Excellent attention to detail Fast learner Highly dependable Detail-oriented  Work History 12/2015 to Current Construction Accountant - Contractor Company Name – City , State Prepare monthly and annual financial reports for assigned projects  Create Cost Segregation Report to detail all project costs Prepare and maintain account reconciliations, general ledger and job cost reports Coordinate and manage internal and external audits of financial records Evaluate, enhance and implement internal controls, policies and procedures Manage and analyze various general ledger accounts Calculate imputed interest and revenue on specified projects Verify, create and link assets correctly to Work Breakdown Structure numbers Prepare comparison report on outstanding Goods and Invoice Receipts Properly and accurately account for economic and operational events Prepare and post various journal entries Prepare documentation for internal and external auditors Complete special assignments/projects as requested Identify and recommend changes to processes to enhance the accuracy of accounting data Maintain a good understanding of, and apply, GAAP, SEC Regulations, Sarbanes-Oxley, and related policies, practices and procedures. 06/2010 to 09/2014 Accounting Supervisor Company Name – City , State Maintained daily supervisory duties within IPS/Field Office Accounting division Reviewed and authorized reconciliations and status reports for 200+ general ledger accounts Oversaw preparation and approval of various management reports Performed Quality Assurance reviews and approvals of journal entries Handled customer inquiries and complex cases Analyzed and recommended appropriate workloads and training for accounting staff Perform/participate in special projects such as software implementation initiatives, process improvement and implementation of new accounting methods Awarded a Certificate of Completion for the Company Management Training Program. 07/2005 to 05/2010 Senior Accountant Prepared monthly aged trending and variance analysis reports for 200+ accounts Managed workload and performed ongoing training of team members Served as the liaison with third party collection agency and various departments to collect on overpaid accounts and prepared monthly status report Created procedure modifications to improve accounting processes and limit manual error Performed daily and monthly reconciliations on over 20+ complex high priority accounts Conducted the testing and automation of all new accounts Created journal entries to ensure accurate maintenance of the general ledger Provided assistance and training to junior staff to perform research, resolve out of balances, and perform backup responsibilities, as needed Maintained and updated the accounting procedures for accounts. 07/2000 to 06/2005 Junior/Staff Accountant Company Name Accountable for the daily and monthly reconciliations of 30-plus general ledger accounts Created journal entries to ensure accurate maintenance of the general ledger Calculated agent's liens on their accounts and garnished checks as needed each month Ensure that all items are cleared correctly and balance to zero for each assigned account Monitor and reviewed any unusual activity in the accounts and reported to supervisor Maintained 100% acceptable status on all accounts Interacted with internal and external customers to provide quality service in a timely fashion Applied accounting principles and procedures to work assignments Participated in company sponsored training classes to enhance technical skills Technology Team - Worked with divisional team in identifying opportunities for improvement of manual processes in multiple areas throughout the department through the use of technology. Automated Workflow Project - Led a team in the research and development of the AWF system to the department. This system is used to provide multiple areas with the current status of critical items needed to be cleared by the end of each month to reduce/eliminate additional research, emails, and phone calls. Critical Items Project - Recommended a monthly meeting created to streamline and account for all critical items throughout the department to be communicated directly to management in the various service centers to get cleared timely. Education May 2004 Master of Business Administration : Finance Long Island University - Finance Dean's List, Magna Cum Laude May 2000 Bachelor of Arts  : Accounting Lincoln University, Lincoln University - Accounting Affiliations An accomplished, detail-oriented leader with 15+ years of experience in accounting. A team player with excellent organizational, analytical and communication skills. Proven ability to effectively prioritize complicated accounting tasks and multiple assignments while meeting tight deadlines. Creative problem solver able to quickly and correctly troubleshoot accounting issues. Extensive involvement in department wide initiatives and projects. Skills account reconciliations, streamline, Corporate Accounting, Document Management, external audits, financial reports, General Ledger, general ledger accounts, process improvement, SAP, Sarbanes-Oxley, SQL, Structured Query Language, variance analysis

CONSTRUCTION

CHIEF EXECUTIVE OFFICER Summary Award-winning executive and marketing professional experienced in high-volume, multi-unit, retail and business operations in the pharmaceutical, financial services, and food and beverage industries. Demonstrated expertise in brand development, territory management, sales operations, product launches, recruiting, and business development. Skilled in utilizing technology as a tool to improve organizational efficiency. Desires a high-level marketing position in a professional corporate environment. Highlights Brand Development Project Management Relationship Management Training & Development Sales Operations Merchandising Accomplishments Increased annual sales to nearly $5.7 million through strategic marketing & sales campaigns. Launched aggressive growth plans that helped increase customer base from 0 to 15,000 customers. Created strategies to develop and expand existing customer sales, which resulted in a 200% sales growth in less than 12 months. Grew a targeted newsletter subscriber list from 0 to 6,000 members in just 12 months. Earned the Winner's Circle Award in 2008. Experience 10/2008 to Current Chief Executive Officer Company Name － City , State Developed and launched Greenie Tots ,a full-line of children's entrees, currently sold in mass retail including Whole Foods, Giant Eagle, Safeway , and independent grocery stores across the United States. Headed online/retail marketing campaigns to drive traffic and business to our online website and into our retail stores. Hired & trained all new brand ambassadors that marketed and sold the Greenie Tots brand to consumers & retail outlets. Managed production setup and distribution with the largest national natural products distributer UNFI. Developed company wide incentive performance plan which motivated staff and resulted in a 70% increase in sales. Rolled out integrated advertising campaign across multiple media channels Increased profits by 60% in one year through restructure of business line. 08/2003 to 03/2013 Healthcare Management Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Increased sales in Fort Lauderdale, FL territory by 67% reaching territory sales of $5.7 million Developed and maintained networks/partnerships with external partners such as physicians, hospitals, community advocacy groups, pharmacies, and corporate employers. Assisted District Manager with the development and leadership for district strategy for product launches, sales initiatives, and team motivational activities. Developed strategic pharmacy initiatives to foster customer relationships and positive formulary acceptance. Successfully launched Toviaz® , Lyrica®, & Exubera® by prospecting, tar. 01/2002 to 08/2002 National Healthcare Operations Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Collaborated with external partners including City of New York, Veritas, Local churches, & Media (Radio, Newspaper, &Television). Spearheaded the design, development, and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Managed outside advertising agency and directed internal focus panels to insure the logo represented the cluster 05/2001 to 08/2001 Finance Intern Company Name － City , State Maintained partnerships with external customers such as school institutions, businesses, and Bank of America customers. Developed and maintained a customer database with current, client investment positions and future investment goals. Created visual tools to assist the VP in presenting to external partners. Recruited and trained new intern hires on the Banc of America policies and procedures. 10/1999 to 12/2000 Customer Development Intern Company Name － City , State Analyzed and developed industry reports using Information Resources Inc, for the Marketing and Sales department to track current product sales against previous sales performance. Developed a database system to track the positioning and sales of the newly launched product Rick's Spiked Lemonade. Designed a tool to measure performance against competitive products in the categories of Wine Coolers, Beer, and Mixers. Developed presentations and presented to the marketing and sales VP's the areas were our products could be better positioned in the retail market and the current retail areas for growth. Education August 2003 MBA : Business Administration Florida A&M University － City , State August 2003 BS : Business Administration Florida A&M University － City , State Professional Affiliations Member, A Better Chance (Alumni) Member, National Black MBA Association Member, Southern Florida Minority Supplier Development Council Skills Microsoft Office (Excel, Power Point, and Access expertise), Internet, PC/MAC software proficiency, Microsoft Project, Information Resources Inc, Database, CUE, Quick Books

HEALTHCARE

INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I am a digital marketing and strategist specializing in lead generation through content strategy, digital campaign optimization, and marketing on digital and social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written and verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative and Innovative Accomplishments Developed social media strategy Increased leads through social media engagement and marketing by %% over XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 to 01/2016 Company Name City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Collaborated with advertising and promotion managers to promote products and services. Managed new product and content releases. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of [Number] product managers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Manage team of eight content coordinators, writers and social media managers Oversee social media management Develop digital content strategy Responsible for analytics and content reporting including SEO and social media Generate leads through content marketing, social media advertising and PPC Lead nurturing campaigns and email communications/ lead generations. Owner 07/2010 to 08/2015 Company Name City , State Developed digital strategies that support organization's business goals and objectives Spearheaded the creation of blogs and social media content.Managed, mentored and developed a team of [Number] product managers.Produced engaging online marketing campaigns.Planned and managed budgets in excess of $100,000. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Content development including blogs, email newsletters, presentations and video Led social media initiatives for hospitals and service lines Managed Site Core content development for a major website migration Community manager for social media platforms (Facebook, Twitter, Pinterest, Google +) Blog for consumer and B to B audiences Wrote e-newsletters Responsible for search engine optimization, marketing and pay-per-click campaign management. Co-owner/ founder 08/2010 to 01/2016 Company Name City , State Co-founder of networking events company specializing in social media for women Host Twitter parties, created branded campaigns, manage email marketing Work with brands such as UPS, Google, Logitech, Zagat, Frito Lay Planned and managed budgets in excess of $[Amount].Evaluated return-on-investment and profit-loss projections.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Manage social media accounts for brands Operate franchises in Chicago, New Jersey and Atlanta. Writer 10/2008 to 01/2016 Company Name City , State Features staff writer for monthly, local magazine. Wrote unique text for SJ Magazine, including general and branded content. Manager 02/2010 to 07/2010 Company Name City , State Developed strategy and implemented first social media marketing initiatives. Content manager for Virtua.org, VirtuaWoman.org and VirtuaBaby.org. Produced presentations for senior leadership and internal communications Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR. Led a cross-functional team through the product development lifecycle and strategic planning functions for a new release of [Type] product, generating over [$] in sales. Manager 01/2008 to 02/2010 Company Name City , State Editor and writer for award-winning publications, The Virtua Voice and HealthSavvy. Managed freelance and staff writers. Developed and managed internal communications, events and campaigns. Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.Conducted market research to rationalize category and segment opportunities. Senior Marketing Specialist 05/2006 to 01/2008 Company Name City , State Editor and writer for award-winning internal publication, The Virtua Voice. Developed and managed external and internal communications. Produced annual employee and patient satisfaction videos. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Marketing Specialist 09/2005 to 05/2006 Company Name City , State Produced marketing and patient education materials. Wrote and produced monthly e-newsletters and service line newsletters. Writer/Producer 10/2003 to 09/2005 Company Name City , State Wrote, produced and edited promotional campaigns for television and the web. Collaborated with designers, photojournalists and reporters for promotional content. Supervised a team of [Number] editors, associate producers and production assistants on a wide range of projects. Coordinated post-production for [Number] different shows per [Time period]. Set up equipment for broadcasts and promotions at station remotes.Wrote and produced short-form content, sizzle reels and image spots.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.Led concept development, graphics, storytelling and delivery of segment ideas.Collaborated with team leadership and other key stakeholders on key editing and production decisions. Associate Producer 01/2000 to 10/2003 Company Name City , State Wrote, produced and directed promotional campaigns for brands. Collaborated with videographers, editors, designers and talent for production. Collaborated with team leadership and other key stakeholders on key editing and production decisions.Produced [Number] television and digital news segments each [Time period].Led concept development, graphics, storytelling and delivery of segment ideas.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. Education Bachelor of Science : Telecommunications and Speech May 2000 Kutztown University City , State , USA GPA: Cum Laude Cum Laude Skills Photoshop * Video editing software including AVID, Final Cut Pro and Apple iMovie * Content development and strategy * Content management systems including Blogger, Sitecore and Wordpress * Copywriting and editing * Email campaigns * Google analytics * Apple/Mac platforms and applications * Microsoft Office Suite * SEO * PPC campaigns * SalesForce * Radian 6 and other social media Listening tools * Social media platforms and engagement consoles * Video content development including scriptwriting and storyboarding *

DIGITAL-MEDIA

SELF-SUSTAINING ENGINEERING TECHNICIAN Summary Versatile Self Sustaining Engineering Fabrication Technician adept at managing projects and resolving issues as well as hardware troubleshooting. Highly effective at working independently and as part of a team. Recently worked in Diffusion Furnace while making 300mm Wafers. Previously worked in Wet Etch and Plasma Asher while making 200mm and transitioning into the 300mm Wafers. I have an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Experience 10/2000 to Current Self-Sustaining Engineering Technician Company Name － City , State Diffusion Fabrication Technician currently making 300mm wafers. Lead Operation Trainer. Run operational tests on systems and equipment to reinforce proper processes and remedy malfunctions. Rotating Area Coordinator which includes distributing work schedules to other technicians. Plasma Asher as well as Wet Etch Fabrication Technician making 200mm and then 300mm Wafers. Lead Level 3 Maintenance Technician and Level 2 Process Technician. Helped create Level 3 Maintenance training classes to ensure proper training is accomplished. Former Member of the Fab Emergency Response Team. 08/1999 to 09/1999 Production Technician Company Name － City , State Built and tested Ultrasonic Bio microscope and other eye care products from start to finish by inspecting and testing. circuit boards and building the product. Involved in the improving and implementing test procedures for all circuit boards. to insure they run properly. 08/1998 to 08/1999 Electronic Technician Company Name － City , State Troubleshooting and repair of 100 modems per night on average. Helped run other areas of the fabrication line when needed. Education 2000 Bachelor of Science : Electronic Engineering Electronics Engineering Field ITT Techinical Institute － City , State GPA: GPA: 8 Electronic Engineering Electronics Engineering Field Skills Excellent communication, inspecting, Team Lead, modems, processes, Scheduling, Technician, Trainer, Troubleshooting

ENGINEERING

INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Work History Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Education Master of Science : Chemical Engineering , 11/2005 University of Lagos - City Master of Science Degree : Computer Science and Information Technology University of the District of Columbia - City Bachelor of Engineering : Chemical Engineering , 09/2001 Federal University of Technology - State Data Communication Network, Course Title: Ample view towards 5g mobile network The paper focused on the future and technology of the 5G network. University of the District of Columbia - State Information Security, Course University of the District of Columbia - State Tittle: An overview of cloud software-as- a service (SaaS) computing model. The paper focused on SaaS implementation, security, and its challenges. Summary CAREER OBJECTIVES An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT. Affiliations Information Technology Specialist University of the District of Columbia, Workforce development 2018 Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006 "Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014 Building Programme", Richflood International Limited, Abuja, Nigeria "Project Plans and Implementation Plan Gap Management", Supreme Management Training and 2012 Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient in Research and Development model. Excellent Interpersonal Skills Administrative and organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis and mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view

INFORMATION-TECHNOLOGY

SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau developer Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction to interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 to 07/2017 Software Engineering Analyst Company Name － City , State Enactus chapter of Thapar University Founded project Soul of the clay as the team lead of Enactus to aid the artisans by up skilling them with modern day techniques, thereby increasing the income of these artisans by 150%. Executed project Naritva, where I along with my team implemented a socio-economic business model in order to improve women sanitation in rural areas of India with motive to reduce diseases prevalent among rural women. Executed project Jaivika to bolster farmers by setting up machinery to produce low cost manure from organic waste. Student Alumni Interaction Cell - Administered alumni relations as a senior member in SAIC and held the responsibility of event management in cultural events. 12/2016 to 02/2017 Software Engineering Analyst Project- Global Site System Services Delivered automation tools using HP Quick Test Professional and VB script to achieve 95 percent test coverage and increase the efficiency of process by 25 percent. 12/2015 to 11/2016 Associate Software Engineer Project- Global Site System Services Worked as a part of quality assurance team for one of the leading Oil and Gas Company by functional testing in a simulation lab to assure the smooth functioning of 300 sites across the globe. Communicated with a team of business analysts in order to understand the business scenarios and draft test scenarios for application testing. Education and Training Present Syracuse University － City , State June 2015 B.E : Chemical Engineering MS IM Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent in Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION Accenture Outstanding Performer Award. Awarded Certificate of appreciation by Enactus India to bring a change using entrepreneurial action. Awarded Certificate of appreciation by Thapar University to organize first economics festival of the University. Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival.

ENGINEERING

PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 to Mar 2012 Company Name － City , State Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team. Public Relations Officer May 2007 to Jul 2015 Company Name － City , State Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers. Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city. Project Manager for Gestion Lastchance from May to July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 to Feb 2014 Company Name － City , State Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers. Education Bachelor of Science , Marketing Communications East Tennesse State University － City , State Master of Science , Communication 2008 IAE d'Aix-en-Provence － City , France Master of Science , Change management (human ressources) IAE d'Aix-en-Provence － City , France GPA: GPA: 3.7 GPA: 4.00 Bachelor of Science , Marketing 2006 Kedge Business School － City , France Cambridge Advanced Certificate of English obtained in 2001. - Cambridge First Certificate of English in 2000. - Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France. Master 2 en Management de la Communication d'entreprise, 2008/2009 Diplôme d'Université Communication et Management du Changement, IAE d'Aix-en-Provence, Puyricard, France. Bachelor of Business Administration , Spécialité Marketing Communications 2006/2007 East Tennessee State University － City , State , USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts : voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community. Sales demonstration: professional sales presentation of a travel bag from LANCEL. Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors. What differentiates us from them. Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: "Spicy Chicken burger" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads. Languages Fluency in English and French and intermediate level in Spanish Skills Projet management, Change management, writing skills

PUBLIC-RELATIONS

HEAD CHEF Summary Chef Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Beautiful presentation of food Institutional and batch cooking Strong attention to safe food handling procedures Extensive catering background. Highlights Strong butchery skills Contemporary sauce work High volume production capability Focus on portion and cost control Well-tuned palette Inventory management familiarity ServSafe certified Experience 04/2016 to Current Head Chef Company Name － City , State Identify opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Regularly develop new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Consistently produce exceptional menu items that regularly garnered diners' praise. Ensure smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Follow proper food handling methods and maintained correct temperature of all food products. 05/2006 to 01/2016 Executive Chef/Director Company Name － City , State Working chef in charge of food costing and liquor. In charge of all food and beverage ordering and inventory controls. planning for 110 person restaurant plus on-site pavilion hosting banquets and weddings for up to 275 guests - plated, or 325 guests - buffet. Also provide service for gazebo snack bar and directly in charge of training all kitchen staff and front of the house staff on site. Frequently coordinate multiple parties in various locations of the premises at overlapping times. Working closely with ownership on lowering cost and increasing profit. Training for front of the house waitstaff and bar on up selling. Responsible for 35 weddings and 60 other on site food related events a year. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. 03/2004 to 10/2005 Sous Chef Company Name － City , State Working chef in charge of labor and food cost projections, menu design, training, promotional ideas, recipe design, ordering, quality control and portion control for 120 person restaurant. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. 02/2003 to 12/2003 Kitchen Manager Company Name － City , State In charge of labor and sales projections, food costing, administration, inventory and ordering. Active line cook and prep cook when necessary. Helped manage quality control and actively participates in corporate wide meetings to enhance the productivity of the restaurant. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. 02/2002 to 02/2003 Executive Chef Company Name － City , State In charge of labor and sales projections, food costing, administration, scheduling, inventory and ordering. Took on line responsibilities (working chef) when necessary and managed quality control. Included planningand execution of special events and banquets up to 500 people in-house. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Education March, 2002 Associate of Arts : Culinary Florida Culinary Institute － City , State Culinary Arts with honors. Culinary Arts Certificate Skills Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality control, quality control, recruitment, safety, selling, sales, scheduling

CHEF

ADMINISTRATION OFFICE ASSISTANT Summary Enthusiastic student-teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers administration, and others. Effective at providing quality instruction and fostering a positive working environment with excellent interpersonal and organization skills. Highlights Communication: Speaks effectively, articulate, concise, listens attentively, can think on my feet, feels confident talking to people, persuades others, provides feedbacks, openly expresses ideas Interpersonal: Motivates others, understands others, works well with others, supportive, cooperative, counsels, and accepts responsibility Management: Leads others, makes decisions, takes charge or initiative, can teach or mentor others Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects Computer: Mastery of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability to work with several operating systems Attention to Detail: Produces work that is neat and attractive, ensures that tasks are all done Flexible: Willing to try new things, able to work on schedule, interested in improving efficiency on any task Calm under pressure Decisive Curriculum development Organizational development knowledge Member of Portland Helping Hands and Family Homeless Shelter Accomplishments Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, and Leadership Award Founded and led a comprehensive after school enrichment program at Rota Elementary School: "The Reading Bridge Project" University of Portland Student, Class of 2017. Elementary Education Major. Army ROTC, and Kappa Delta Pi (Education) Honor Society Officer. Led 3 Summer Camp Programs, and student teach in 3 schools at the Portland District Experience Administration Office Assistant 06/2010 to 08/2010 Company Name City , State (Summer Job) Worked with the Director of the Cultural Affairs department in filing papers, answering phone calls, assisting on historic preservation projects, working with clients, and educating young students about the importance of preserving the island's culture and language. 2. Department of Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI) Administration Office Assistant and Public Safety Trainee 07/2011 to 08/2011 Company Name City , State Assisted on paper works with public safety, arranged meetings, answered phone calls, filed paper works, assisted on traffic, worked with police officers on radar speed detection on highways, patrolled around the island for any vehicles not conforming to the law, had CPR training, worked with fire department on fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI) Nutrition and Agriculture Internship Trainee 07/2012 to 08/2012 Company Name City , State (Internship Program) Trained under the nutritional program with food safety and healthy diet, assisted on presentations for children about nutrition, made healthy ice cream and beef jerky to distribute to the community, taught the community about different types of healthy cooking methods, went around the island to visit farmers who are having problems with crops, educating farmers as to how to maintain their soil, studying the different diseases of plants and ways to identify symptoms, presented the importance of agriculture to the community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide for High School students COOP Program Trainee 02/2013 to 09/2013 Company Name City , State Assisted in tutoring students who are below average, worked with teachers on projects and plans to help improve both math and English departments, made assignments to help students practice their skills, made educational games, worked with SPED students, assisted on parent/teacher meetings, and joined hand in hand with teachers and staff to evaluate the progress of students throughout the school year. Student Activities Office Assistant 08/2013 to 12/2014 Company Name City , State Helped organized activities in the University's Campus. Worked with other Universities to create combined events. Assisted clubs and organizations for sponsored activities volunteering opportunities Education High School Diploma : General 2013 Rota High School City , State Bachelor of Arts : Elementary Education 2017 University of Portland City , State University of Portland Student. Majoring in Elementary Education, Class of 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer. Affiliations Portland Helping Hands and Family Homeless Shelter Skills Public Speaking, Student Involvement, and Organizational

AGRICULTURE

DIRECTOR OF PIPELINE OPERATIONS Executive Profile Innovative executive operations director with solid experience managing all levels of multiple projects including budgeting and administration Skill Highlights Project Management and Planning Leadership/Communication skills Business Operations Organization Budget Administration Negotiations Public Relations Quality Control Project Development Change Implementation Project Estimating New Business Development Report Matrix Development Customer-Oriented Operations Management Core Accomplishments Project Management:   Initiated several capital expansion projects which resulted in achieving projects being completed on time and under budget. Operations Management:   Managed pipeline operations including field operations and engineering. Handled all functions related to new customer interconnects. Instituted new processes for operational management. Staff Development:   Reorganized, hired and mentored staff to manage projects. Launched well-received program of professional development for newly created departments for non-union and union staff. Mentored and coached employees resulting in a significant increase in productivity. Professional Experience September 2011 to Current Company Name City , State Director of Pipeline Operations Strengthened company's business by leading implementation of reorganized processes including gas control, engineering and design, project management, pipeline and compression systems, integrity management, and facility optimization and pipeline fuel process functions. Directs and ensures the attainment of obligations to customers, system reliability, safe operations, and system efficiency. Spearheaded and directed the procurement of indirect employees and contractors engaged in the operation and maintenance of natural gas facilities and related equipment across varied work locations. Headed the operation with a focus to safety, compliance, reliability, efficiency, cost management, innovation and working together. Manage construction and O&M activities to ensure company procedures are followed and that compliance is maintained relative to all applicable local, state and federal regulatory requirements. Successfully built and operated several new Interconnects with total new capacity to the overall system of 1,120,000MDTHD over a period of 3 years and all projects were built on time and on budget. Successfully implemented, built and operated two new expansion compressor stations in 2013 and 2014 with total HP of 28,300 and each facility was built on time and on budget ($88.3M) even though both were built during winter construction time lines among other challenges. Total new system capacity of 317,500MDTD was realized. Developed network modeling protocol including roll out of validation of former modeling work which enabled to further expand modeling capabilities including operational modeling so Gas Control can utilize more real time scenarios to further ensure our pipelines reliability. Lead in improvement of multi-year contract agreements with various partner entities which operate pipeline system including engineering, operations, commercial, legal, EHS, project management, ROW and other service. Developed new Capital and O&M budgeting process to ensure accountability of operations and project management groups as projects are developed and managed. This helped achieve an over 95% success rate on projects being on budget within 2 years from an average 25% budget success rate when I began. Worked with executive team on development of a five year business plan to ensure sustained financial growth by developing expansion scenarios of pipeline system that would help sustain said growth to 2020. From this, three viable expansion projects are in various stages of moving forward, one was just approved for FERC pre-filing process (May 2015) with a capital outlay estimate at $39.8M. January 2010 to September 2011 Company Name City , State Senior Project Manager Provided the lead in the development of the team of project managers, procurement, environmental staff, and engineers to deliver results for a variety of clients Identify, propose, develop scope, close, and manage engineering and/or construction projects from conception to closeout Introduced a comprehensive Business Development plan to attract new clients Proactively build and sustain relationships with targeted clients Negotiated and worked with several confidential clients in work in difficult permitting processes with the FERC, federal and state environmental agencies. December 2007 to January 2010 Company Name City , State Construction Project Manager Provided senior level lead management oversight for all phases of all construction projects Coordinate and guide contractors, material, and equipment. Develop cost-effective plan and schedule for completion of projects following a logical pattern for utilization of resources. Selected and coordinated work of contractors working on various phases of the project. Monitored the performance of all contractors. Review and approve all architectural and engineering drawings to make sure that all specifications and regulations are being followed. Implemented and managed proper administration of construction contracts. Obtain all necessary permits and licenses. Supervise and mentored assistant managers, engineers and support staff. Manage that all environmental and safety matrixes are met. Report to President and owners about progress and any necessary modifications of plans. Successfully took over projects from previous management, achieved to build and commission two new expansion compressor stations, a station addition and cooling facilities at another on two separate expansion projects. Total HP installed of 27,900 and all facilities were built on time and on budget ($108.2M). January 1989 to December 2007 Company Name City , State Engineering, Operations and Construction Leader Employed in several managerial roles including the following: Leader of Construction: Supervise daily operations in accordance with job specification and customer requirements from handoff from business development and sales; Work with engineering to develop projects including estimate and design; Monitor progress of crew for satisfactory job completion; Achieved construction progress aligned with overall project schedule and cost estimate; Prepare reports for customers and management; Interview and hire union employees and custom contractors; Train, evaluate, and appraise employee performance. Damage Prevention Leader: Managed and mentored lead operations group that performs underground facility locating and leak detection; Assured company followed State statutes and other Federal and State laws related to underground facility protection and compliance; Analyzed, classify and rate risks, exposures and damage expectancies; lead investigator in damage claims; Train others in developed processes and procedures, including training certifications; Managed all planning, assign and direct work of subordinate employees engaged in various aspects of work. Supervisor of Engineering: Managed all work related to design, survey, estimating costs of capital and O&M projects; Short and long-term planning relating to the Company's infrastructure; Supervises a crew of employees including Engineering Technicians and Design Engineer/Technologists; Prepare designs, specifications, and cost estimates for construction and reconstruction projects; Prepare tender and contract documents, and the administration of contract work; Review subdivision applications, site servicing plans for building applications, etc. for new business development. All leadership roles included being on Emergency standby for various operational situations emergencies. Organized and lead a newly formed Safety Committee as committee president which included executive and union management to meet monthly to discuss key safety and risk management issues and set plans for continual improvement in areas including compliance to all Federal occupational safety and health laws and standards. Helped develop a comprehensive public relations program to better relations with the various municipalities the company served. Developed and implemented division and company-wide Damage Prevention program to improve activities to reduce locator error and facility damage by excavation. Reduced division locator error from over 6% to a 0% error rate in two years and maintained a 0% locator error rate for 2 additional years. Involved in the developed and implemented company-wide process to stream-line new customer main and service installation: from customer connection to sales department to final installation to meter /flow of gas to customer. This reduced time from first customer inquiry to turning of meter from average of 68 days to average 31 days. Developed estimation tool for estimating new and replacement mains and services using a method using the 'cost per foot' and 'construction location matrix', reducing the need for T&M project estimation and streamlining contractor costs and bid process. Education 1998 Cambridge College Certificate : Negotiation and Conflict Resolution Graduate Level Certificate, Negotiation and Conflict Resolution - Cambridge College 1998 Awards 1998 Cambridge College Master of Education : Integrated Studies and Management Master of Education (M.Ed.), Integrated Studies and Management - Cambridge College 1998 1986 Porter and Chester Institute Design Technology Architectural and Civil Design Technology - Porter and Chester Institute 1985-1986 Skills Project Management Operational Restructure and Change Quality Management Departmental Operations Management Eagle Scout

CONSTRUCTION

DIGITAL STRATEGY CONSULTANT Summary To further my career in the insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical and Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As a campus student leader I was involved in many extracurricular activities on campus while also excelling scholastically. Some of these extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities & Events Board, and Omega Psi Phi. Charter Property & Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 - Foundations of Risk Management & Insurance CPCU 520 - Insurance Operations, Regulation, and Statutory Accounting Achievements & Volunteering Honors Delaware State University - Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services - Northeast Region's #1 collector ACE Group Insurance - $580,448 in bound premium with $187,191 of that being ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School - Marketing / Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 to Current Company Name Help to define & implement a metric, ROI-driven organic growth marketing strategy through use of real-time business intelligence and content marketing strategies Direct targeted marketing efforts that introduced new products and promoted product visibility Execute e-mail marketing programs Research emerging trends in digital media, marketing, advertising, and social media Website design, development & optimization. Director of Marketing January 2013 to January 2015 Company Name Was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback and enforcing deadlines. Traveled nationally to meet with potential employees & interns and deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and overall marketing plan. Foreign Casualty Production Underwriter January 2011 to January 2013 Company Name Served in a dual functional role while participating in ACE's Early Career Development / Trainee program by processing multinational service requests, and assisting experienced underwriters. Analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap and ransom, and accidental death & dismemberment. Conducted a offsite broker meetings each month to market ACE's insurance products while also making sales calls to brokers, participating in monthly production meetings, conducting market research and cross selling activities. Heavily contributed to our regional premium goal with $580,448 in bound premium. Education BS : Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design

DIGITAL-MEDIA

TAX COLLECTOR OFFICER Professional Summary Entrepreneurial Marketing Officer  passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. Core Qualifications Corporate Presentation Publicity Press Release Customer Service Media Event Planning Speeches Editing Social Media Marketing Media Strategy Business Planning Strong management skills Market Analysis Marketing Communications Leadership Customer relationship Advertising Writing Power Point Project Management Microsoft Word Marketing Strategies Excel Business Development Retailing Persuasive Communication Staffing Corporate Communications Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word, Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote) Photoshop, Facebook, Twitter, Instagram and email. Fluent in English and Spanish  Articulate public speaker Media relations Strategic media placement Interactive marketing Channel strategy Brand development New customer acquisition Stakeholder relations Experience 01/2013 to 01/2016 Tax Collector Officer Company Name Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks. Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012� 2013) Municipality of Yauco Establish alliances with nonprofit Organization. Balance the budget of the organization. Supervise the direction of the organization including the strategies and policies. Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1. 01/2010 to 01/2012 Public Relations Officer Company Name － City , State Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies. Coordinated monthly and quarterly marketing and community events, such as Jobs fairs and health fairs Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States. 08/2007 to 12/2007 Communication Officer Company Name － City , State Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools. Media Monitoring (Clipping) to establish strategy to achieve or goal. 08/2003 to 05/2009 Journalist Company Name － City , State Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports. Prepare reports to keep the public informed about daily happenings. Coordinate with news editor and fellow reporters to develop story ideas for report writing. Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports. Selected accomplishments: Maintain excellent working relationship with production crew and producers. Produce a sport section for one year 2. Accomplishments Initiated a public relations campaign for a non-profit on a tight budget. Promoted to Lead Anchor after just twelve  months with Catholic News TV Education 2016 Business Administration (Marketing) Pontifical Catholic University － City , State , Puerto Rico Business Administration (Marketing) 2008 BBA : Radio Communication Pontifical Catholic University － City , State , Puerto Rico Radio Communication Skills Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista Additional Information PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility.

PUBLIC-RELATIONS

LABOER FLOOR CONSTRUCTION WORKER (ALL A ROUND) Experience Laboer Floor Construction Worker (all a round) , 06/2015 to 11/2016 Company Name － City , State Cleaned all construction areas to avoid hazards. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation. Built and disassembled scaffolds, bracing and barricades. Teacher & Speacial skill development coach , 02/2015 to 12/2016 Company Name － City , State Attended workshops on learning goals, classroom management, student motivation and engaging learning activities. Determined the training needs of each student through academic assessments. Clearly communicated objectives for all lessons, units and projects to students. Developed partnerships with industry and secondary education institutions. Promoted good behaviors by using the positive reinforcement method. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Conducted small group and individual classroom activities based on differentiated learning needs. Helped prepare daily lesson plans for activities and lessons. Encouraged students to be understanding of and helpful to others. Physically and verbally interacted with students throughout the day to keep them engaged.Also I'm a fast learner strong fit in shape young man easy going great spirit who loves to work an uplifting, problem solving,task accomplishing, at work ahead of time team player following all rules becoming a better man daily.A great asset an worker/employee following the guild lines to success.    Musician Artist Poet Creator Mentor(2003 an present) , 06/2003 to Current Company Name － City , State Adapted to the established art style of the studio for consistency and quality purposes. Critiqued other artists' work and gave constructive feedback. Worked alongside the entire development team in an energetic and creative environment. Created a series of rough sketches for review, revision and approval. Produced imaginative illustrations in an efficient and timely manner. Clearly communicated updates and concerns to the appropriate team members and managers. Successfully resolved a range of complex artistic development issues for both artists and team members. Summary Hello there,I'm Xavier Thomas all detail-oriented Laborer  equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing all tasks quickly and with high quality standards in mind. I Mr.Xavier Thomas is a daptable and friendly hard dedicated worker and team player with comprehensive background in crisis communications and media relations management. Analytical and efficient in tash  handling an  completing  assignments. Highly-motivated community service professional skilled at networking, media. Motivated my philantrapy called A.S.S.I.F with non-profit marketing and advertising background and advanced knowledge of B2B marketing, negotiations and branding. outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.Im very d ependable and hard-working laborer with more than 3years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.I m salesman  with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals. Im hands on,hard working,honest,Full of energy,easy going with a great sense of humor,respectable upright man  who's  all for the success an bettering the company an my coworkers for the whole collective. Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting. Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. Highlights Highly responsible and reliable Works well under pressure Safety-oriented Concierge duties  Strong communicator Exceptional interpersonal skills  FDA food guidelines awareness Arts and crafts Team building Poised Organized Detail-oriented Meticulous attention to detail Conflict resolution techniques Marketing savvy Dedicated to process improvement Works well under pressure Fluent in English Communicates effectively Driven Charismatic Adaptable and flexible Process development Excellent verbal communication Sales proficiency Accomplishments Assembled product containers and crates. Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels. Packed containers and re-pack damaged containers. Equipment Maintenance Inventory Control Product Inspection Project Planning Maintained daily cleanliness of broiler and fryers. Assisted in maintaining preparation and service areas in a sanitary condition. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and organized eating, service and kitchen areas. Cleaned and sterilized equipment and facilities. Executed daily production lists and goals. Greeted each customer with friendly eye contact. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Performed all transactions in a cordial, efficient and professional manner. Placed clean dishes, utensils and cooking equipment in storage areas. Completed an average of 7 Inventory Cleaned facilities at a rate of at least 13 ,000  square feet per hour. Commended for having a perfect attendance for  12  months. Completed 4 projects in 1  years, all on time and at or under budget. Led a crew of 7  general construction laborers. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Customer Interface Sales Customer Service Led successful property-wide effort to reduce energy and water consumption. Grew new product sales 100% in [number] days. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Consistently generated additional revenue through skilled sales techniques. Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Education Keneseology an Business , 2020 AntelopeValley Community College － City , State , U.S.A Coursework in Nutrition, Psychology and Communications 3.00 GPA Coursework in Keneseology Coursework in Warehouse Operations Transportation Business  Specialized in Sanitation an heavy Equipment operating   Coursework in Travel and Tourism Hair treatment training Sanitation training Emphasis in being an advanced Learner Communications, English and Journalism coursework Coursework in Buisness Relationships an Mangement Emphasis in people skills Coursework in Environmental Science and Biology Coursework in Communications and Psychology anitation Coursework in Communication and Theater Arts Graduated in 2012 from Oklahomacity,Oklahoma  Continuing school next semester furthering my education High School Diploma

CONSTRUCTION

ACCOUNTANT Summary 15 Years of experience in Account receivable and Account payable field and other related accounting functions. STRENGTHS: . Detail oriented with ability to maintain high level of quality. . Excellent written and verbal communication skills and able to prioritize. . Able to identify, and define problem and take corrective measures. . Trustworthy, ethical, hardworking, and meet deadlines. . Ability to work effectively in team and independently. . Flexible and adaptable, willingness to learn new skills, and accept new tasks. . Ability to maintain confidentiality at all times. Articulate [Job Title] driven to succeed. Strategic planning and client relationship management expert. [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Creative professional with extensive project experience from concept to development. Talents include [areas of expertise] . Analyst with extensive experience in [Fields] . Proficiencies include [Skill set 1] and [Skill set 2] . [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team. Results-oriented, strategic sales professional with [Number] years in the [Industry] industry. Articulate [Job Title] driven to succeed. Strategic planning and client relationship management expert. [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Creative professional with extensive project experience from concept to development. Talents include [areas of expertise] . Skills Results-oriented Results-oriented Operations management Client-focused Excel in [areas of expertise] Proficiency in [area] Experience Accountant Company Name － City , State Conducted analysis to address [issue] which led to [positive outcome] . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Checked the E-_mail every day and responded, written interaction with brokers, bank, treasury operations, and within the financial department. Documented receipt of data and checks received and documents and evaluates results and finalize utilizing the accounting system. Deposited all checks received in financial department to the bank on a daily basis, and maintained log for further verification and follow up. Handled all cash receipts, wire transfers ,and ACH, entered in accounting system, and distributed to accountants for cash applications. Prepared journal entries for foreign wire transfers and foreign cash receipts and send processes through treasury operations. Generated cash receipt journal on daily and monthly basis, and maintain files with supporting documentation in accordance with company policy and for auditing purpose. Investigated and cleared any outstanding accounts receivable through bank, treasury department for yearend closings in smoothly and timely manner. Communicated to brokers, bank, treasury operations and accountants for any discrepancies through phone, E-mail, and correspondence and rectified. Performed bank reconciliations monthly. Resolved and met any queries with in the financial department, and help to clear open cash receipts by providing receipt number and supporting documentation in a timely manner. Accounts Payable duties:. Handled and processed all accounts payable checks through treasury operations and mailed with supporting documentation on a daily basis. Recorded all accounts payable transactions, in accounting system and distributed to accountants for cash applications with in the financial department. Processed all outgoing wire transfers requested by accountants in a timely manner, through treasury operations and entered for cash applications. Generated cash disbursement journal on a daily and monthly basis, and file with supporting documents for future reference. Maintained a log for higher amounts which requires two signatures, and prepared spreadsheet and supporting documentation for further analysis of accounting manager. Developed and maintained relationship with bank, claims, accounting personnel's, treasury operations for the smooth handling of account receivables and payables. Take steps to make assigned job accurately and efficiently . Education and Training Associate Degree , Accounting National Education Center － City , State Accounting Bachelor of Science degree , Accounting University of Kerala India Accounting Skills accounting, accounting manager, accounting system, accounts payable, accounts receivable, auditing, bank reconciliations, cash receipts, documentation, E-mail, financial, mail, payables, personnel, processes, maintain files, spreadsheet, phone, treasury, written, yearend

ACCOUNTANT

PRODUCTION EXCELLENCE SPECIALIST Summary Results-driven, skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality, safety, operations, and administration. Knowledge and expertise in quality control, quality assurance, lean management, Six Sigma, and techniques and methods for improving the efficiency process of an organizations quality procedure. Highly motivated with the aptitude and tenacity to resolve challenging issues, and work productively with team members, and supervisors to accomplish the organizations future vision and goal. Highlights Experienced in production scheduling Knowledgeable of quality control standards Procurement specialist Knowledge of 5S methodology Experience in value stream mapping Dedication to product quality Global and strategic sourcing Procedure development Client relationships Quantifiable revenue increases Lean manufacturing and design Analytical Cost reduction and containment QA/QC/Audits reports expert Multi-site operations Process improvement strategies Systems implementation Relationship building Microsoft Office Suite expert Productivity improvement specialist Troubleshooting and problem solving Market penetration Accomplishments Planned, directed, coordinated and assigned 14 employers to efficiently meet production requirements. Contributed to an annual 25% increase in productivity through improvements in operations, quality, safety and administration. Supervised and managed 14 inspectors through out 20 manufacturing factories. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 100% in under 16 moths months. Personally managed production activities to guarantee 100% of orders were shipped on-time . Experience Company Name October 2015 to January 2016 Production Excellence Specialist City Knowledge and use of Operational Equipment Efficiency (OEE) in PCB manufacturing environment. Expertise and proficiency in LEAN Manufacturing and Six Sigma Methodologies to identify direct and analyze machine group cells for Printed Circuit Board (PCB) and electromechanical components. Development and optimization of OEE reports, Standard Operating Procedures (SOP), process Protocols, guidelines. Understanding and comprehension of the following tools: Root Cause Analysis, Value Stream Map, Process Map, Pareto Chart, Kaizen, 7 Wastes, and Statistical Process Control. Company Name February 2014 to September 2015 Procurement and Operations Manager City Developed, updated and maintained SOPs, Client Guidelines, HR and Technical Manuals and Protocols for Insight Company Managed professionally 14 employees for Insight Quality Services Asian operations and accountable for implementation of strategic objectives, developing operations strategy, planning production services and client communication Best practices and knowledge of LEAN Manufacturing systematic methods and tools to reduce waste and increase quality efficiency in Chinese manufacturing factories Successfully assisted clients on Quality Control improvements and manufacturing challenges Conducted quality control inspections all over China and supervised 14 inspectors conducing inspections for Jewelry and Electronic products. Assessed and trained personnel for promotion to cross-functional operations. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Developed and implemented data-based solutions in a timely manner. Assessed and trained personnel for promotion to cross-functional operations. Coordinated closely with quality control regarding products awaiting dispositions. Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Diligently maintained safety and quality standards. Implemented root cause and corrective actions to remove production constraints and improve product quality. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Trained, developed and counseled employees to develop a high performing team.Completed key projects on time, on budget and with a high level of accuracy. Budgeted monthly departmental expenses and implemented cost controls. Developed and maintained strong and clear communication and rapport with plant personnel. Created workforce planning and development models to inform quarterly scheduling and processes. Company Name September 2013 to January 2014 Internal Production Auditor City Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Coordinated inventory and cost control programs. Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Company Name October 2006 to December 2012 Aviation Boatswains Fuels Technician City , State Successfully trained 54 personnel in QA protocols, equipment maintenance, MSDS and SOPs for Fuels evolutions. Effective decision-maker in high-pressure environments. Supervised operation and organizational maintenance of JP5 Fuel systems and specialized equipment. Completed multiple fire prevention safety training. Effectively tested 1,140,198 gallons of Jet Propulsion Fuel during two Persian Gulf Pacific Deployments. Excellent personal accountability and punctuality with "zero" issues for the entire military term. Education University of Maryland University College 2002 Bachelor of Science : Information Systems Management Information Systems Management Languages English - Fluent (Read, Write and Speak) Spanish - Fluent (Read, Write and Speak) Mandarin Chinese - Basic Conversational (Speak) German - Basic Conversational (Speak) Skills Client Relations Software: Dynamics CRM Desktop Publishing Software: Photoshop, Illustrator Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word Business Management Software: ERP - NetSuite

AVIATION

TEACHER Summary Teacher devoted to helping children think creatively, solve problems independently and respect themselves and others. Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance. Highlights Friendly. Complex problem solver, Active listener Reliable and punctual Excellent communication skills Cheerful and energetic Qualified tutor Charting and recordkeeping Positive reinforcement methods Skilled in working with special needs children Approachable Complex problem solver Experience teacher August 2005 to January 2016 Company Name － City , State teacher January 1997 to January 2004 Company Name － City , State teacher January 1986 to January 1989 Company Name － City , State Skills Proficiency in Microsoft Office Capable of integrating these programs with the coursework taught Sound decision maker Giving recommendations and opinions to school management upon their requests Discipline students Setting basic class rules by encouraging student feedback Patience Encouraging students to express their discomforts and catering to them in timely manner Giving personalized attention to students Time management Breaking up grading material in small groups in order to evaluate them timely Structuring tasks based on priorities Proficiency in mathematics and science More than 20 years of teaching experience in Mathematics and Science Purposeful lesson planning Making flexible lesson plans based on promoting students' critical and analytic capabilities Self-motivated Fast learner Learned various mathematics software's such as 'graph master' in a relatively short period. Education Masters in Education : Education , 1992 Government College of Education － City , State , Pakistan Bachelor of Education : Education , 1990 Government College of Education － City , State , Pakistan Bachelor of Science : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan BSc : Biology, Chemistry , 1986 Karachi University － City , State , Pakistan Skills basic, lesson planning, lesson plans, Mathematics, Microsoft Office, express, Fast learner, Self-motivated, Sound, teaching, Time management

TEACHER

IT TECHNOLOGY SPECIALIST Professional Summary Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues. Experienced Service tech with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Core Qualifications TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory, skilled in software and Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management. Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay. Web development and design using software front page, html and python applications. Experience IT Technology Specialist 09/2015 to 04/2016 Company Name City , State Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in [positive outcome] . Provided onsite training. Provided Tier1 & Tier2 level support;. Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Managed and trouble shoot telecom phone system. Field Service Tech 03/2014 to 04/2015 Company Name City , State Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment. Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment. Perform general maintenance, repair computer systems and peripheral equipment. Replace and install cable (cat5) network cable. Information Technology Specialist 08/2010 to 09/2006 Company Name City , State Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues. Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth. Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client. Offered assist for website design, layout and hosting. Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal. Information Technology Specialist 09/2006 to 08/2010 Company Name Conducted analysis to address network issues which led to install of a T1 line. Monitored multiple databases to keep track of all company technology inventory.  Provide trouble shooting support in matters related to computer hardware and software issues. Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set up and maintain local area network using cable layout and fiber optic connections. Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server. Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training. Develop policies and procedures for internet access and antivirus installations. Communicate effectively with end users, vendors and upper management. Trained end users in office applications and security issues. Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C. locations. Education Bachelor of Science : Business Management August-05 National American University City , State Business Management Associate/Degree : Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design

INFORMATION-TECHNOLOGY

ENGINEERING SYSTEMS INSTALLER Summary Seasoned Information Technology professional with over 7 plus years of experience working in various industries. Excellent knowledge on computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, and help desk. Also highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal skills. Professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments. Objectives To secure an it specialist, desktop support, network administration, database administrator, technical support specialist or related position with a growing organization where my Microsoft certification, technical aptitude, networking, windows and Mac os, apple and android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, and leadership skills,. To benefit those who I work for as well as myself. By combining these synergies, I believe I can be of great value to this company. Highlights Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert Network Security (not certified/in process): Expert Networking: Expert PC hardware and software installation, configuration, and troubleshooting: Expert Remote Desktop and Help Desk Management software: Expert Verbal Communication: Expert Technical Support: Expert Team Leadership: Expert Programming Languages: Expert On-call tech support: Expert Windows & Mac OS: Expert Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial : Expert Management: Expert VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP and LAN/WAN architecture: Expert Application Development:: Expert Voice Over IP Telephone: Expert Inventory Management: Expert Experience Engineering Systems Installer August 2006 to January 2013 City , State Worked with all Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC). Authored procedure for entering inspection results into the computer database. Maintain, inspect, tested, and tested computer hardware components as needed. Installed, configured, upgraded, troubleshoot and repaired applicable software, and hardware. Forward hardware and software issues to the appropriate level. Diagnose and resolve hardware/software connectivity issues. Remote Access into client computers. New hire and client training. Installed and configured various software programs. Worked with Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, and 7). Worked with Mac OS and IOS. User account management. Responsible for all local/network printers servicing, configuring, repairing. Software and App Development. Configured and monitored networks to ensure their performance, health, and reliable operation for fulfilling business objectives and processes. Troubleshoot as needed Experience working with network routers. Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS. Database managing. Worked alongside a team of technical analysts and other technicians on PC refresh projects throughout the building managed virtual private networks for different clients. Redesign of the network to keep up with the changing needs of the organization. Delivered and collaborated on the design, implementation and support of network core routing, switching infrastructure, Remote Access, B2B VPN, and security services for our customers Installed Home automation systems, Home surveillance, and Custom PC's. Oversaw projects, installations, and customer completes. Created Project Tickets. Completed the wiring for Ethernet networks including punch-down blocks/patch panels/CAT 5 & 6. Installation of test devices (chassis-based call controllers, rack-mounted PCs, etc.) into telecom equipment racks. Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, switches, and other hardware. Experience with the cloud. Performed server and security audits, and Performed system backups & recovery. Trained help desk in Cisco products, WAN, LAN and troubleshooting through documentation. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. On-call support. Transferred PCs and printers both internal and external. Delivered product support for all hardware and software related issues. Conducted accurate data entry of secure information. On-site & Off-site 24/7 customer service. Ability to multi-task while keeping top quality results Receiving and processing NSF checks, credit cards, money orders, and ACH checks. Ability to work alone, part of a small team, or large tech team which includes DBAs, Sys Admins where communications and collaboration are key. Provided 1st level/Tier 1 and 2ed level/Tier 2 Helpdesk support for over 3000 internal and global end user. 2+ years in the Human Resources department providing accounting, collaboration, client & customer follow-ups, timecard management, and disputes services. IT Technician/QA Tester August 2013 to September 2014 Company Name － City , State Worked with almost all Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc). Wrote up reports at the end of shift on progress and any problems that occurred doing shift. Authored procedure for entering inspection results into the computer database. Maintain, inspect, and tested computer hardware components & software. Worked independently, evaluated customer requirements and provided solutions. Installed, configured, upgraded, troubleshoot, and repaired applicable software, and hardware. Forward any software or hardware issues to the appropriately level. Pc, mac, and laptop deployment. Diagnose and resolve hardware/software connectivity issues. Diagnose Network issues. Remote access into client computers. Project ticket management. Worked on OS (windows 95, 2000, me, XP, vista, 7, 8, and 8.1) and Windows Server. Worked on Mac OS and Linux. Created & unlocked users accounts. Tested hardware and software in pre-alpha, alpha, beta, and final stages. Database entry. Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script). Communicated with my team and clients Provided leadership to my team. Installation/Service Technician July 2014 to Current Company Name Installed, programmed, serviced, & repaired home security systems, home surveillance systems, & home automation systems. Wire splicing (coaxial, cat5, cat6, & rj12). Updating, repairing, replacing, reactivating old alarm systems. Customer support. Technical support. Timecard management. Inventory management. Update customer information. Resolve billing discrepancies. Receiving and processing NSF checks, credit cards, money orders, & ACH checks. Customer/New hire training. Ensured customer inquiries and problem concerns were resolved in a timely matter. Responsible for company vehicle that was given to me. Hobbies & Interests Freelancing. Web & App Development. Tech Support Microsoft Applications Training. Network Administration. Education CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics and Communications Engineering Technology & Software Development Baton Rouge , Louisiana Enrolled Enrolled and will Graduate : 2018 BACHELOR DEGREE : Electronics and Communications Engineering Technology Electronics and Communications Engineering Technology ASSOCIATE DEGREE : Software Development Glen Oaks High School Software Development High School Diploma Microsoft Certification Baton Rouge : May 2013 State While attending Glen Oaks High, I enrolled into a Computer Hardware, Entry to Software Development, and Microsoft Office Certification Course. These courses improved my knowledge in Computer Hardware and Software Development. Microsoft Office Certification - Received Certifications Expert Organized : Expert Collaboration : Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, & Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate Skills A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, all Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring

ENGINEERING

QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST Summary Administrative professional eager to leverage over 20 years of experience and business management degree to secure a higher level position that will demonstrate leadership skills. Highly organized, efficient and skilled in a variety of office support tasks. Professional Highlights Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring of all performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Procedure development Personable Team building Relationship building Flexible Dedicated Client relationships Troubleshooting and problem solving Productivity improvement specialist Quality assurance and control Organized Results-oriented Cost reduction and containment Experience May 2010 Company Name City , State Quality Analyst/Senior Record Keeping Specialist Excel within deadline-intensive environment, ensuring the accurate and on-time completion of QC related tasks and volumes related to service level agreements. Provided weekly team building to motivate peers toward team mindsets resulting in praise by management and associates. Facilitate team huddle and use lean capacity management principles to flex workloads between Pay-In QC processes. Document standardization of processing to eliminate waste. Attend daily/weekly meetings related to implementation of process improvements as a result of problem solving. Assist in updating standard operating procedures related to the Asset Transfer process. Assisted in developing visual management boards related to four separate processes to monitor production and capacity management. Responsible for researching and reporting trends that will effect work processes; provide effective and efficient action plan to eliminate waste and implement within necessary turn-around time. Tapped for projects company-wide. Recognized for high-quality work, organizational strengths and exceptional customer service delivery related to the TIAA-CREF Way. January 2007 to May 2010 Company Name City , State Customer Service Representative Provided quality service to customers related to asset transfer form requests and NIGO resolution. Lead associate for NIGO reporting to upper management and responsible for reduction of NIGO queues by working with financial consultants and related associates. January 2001 to January 2007 Company Name City , State Customer Service Representative Acted as a liaison to supervise 15 institutions requesting enrollments and information related to posting client premiums. Accurately performed calculations related to gains or losses. Performed rollover/transfer payments to and from contracts to serve client requests. Processed refund payments for reconciliation of unclaimed payments. January 1990 to January 2001 Company Name City , State Receptionist/Administrative/Telephone Service Counselor Professionally responded to telephone/written communication and in person visits from participants and institutions regarding payments, eligibility, policy loans and individual life insurance products. Received excellent reviews for customer service and resolution of client complaints. March 2004 to Current Company Name City , State Performing Arts Director/Project Manager Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring ofall performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Education University of Phoenix City , State Pursuant of Bachelors Degree : Business Management Project Management Business Management Project Management Berkeley College City , State Associates Degree : Business/Office Administration Business/Office Administration Work History Company Name Company Name Company Name Skills Customer service, people and goal-oriented, proven ability to mentor and coach, verbal and written communications

ARTS

CONSULTANT Career Focus To obtain a position in the area of SAP Consulting, utilizing my skills, academic background and past work experience, thus encouraging career advancement with growth of the organization. SYNOPSIS SYNOPSIS 7 years of professional experience with 5 yrs of experience as an SAP Consultant and 2 yrs in Banking and Financial Analysis Working with Infosys Limited, Sunnyvale, CA, USA as a SAP Consultant - SAP FI/CO since Oct 2010 Have been involved in 5 project implementations across various areas in the SAP FI/CO module Prior work experience includes 2 years domain experience in Banking and Financial analysis at Yes Bank Ltd. India, Goldman Sachs, India and Ocwen Financials, India Working in California, USA (since Oct 2012) on a H1B Work Permit Experience Consultant 10/2010 to Current Company Name City , State 5 Yrs) Client: Is a leading American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, mobile devices, computer software, online services and personal computers. Roles and Responsibilities: Working as a Functional Consultant in the SAP FI/CO Module for the client. Involved in 5 Project Implementations in the FI/CO Module and presently working as the Module Lead of a 40 member Global FI/CO Support and Maintenance Team. The typical role as the Functional Consultant in each project broadly involved Requirement Gathering, Preparation of the Design Document, carrying out the configurations and coordination with the ABAP resources, Integration Testing, End User Training and Documentation, Cut Over, Go-live and Post Implementation Support and Production Support Handover. Project Overview: Payment Consolidation System, a vendor payment automation system which involves multiple customized tools leveraging existing SAP Functionality to enable to automation of a unique and complex business process involving payments to multiple vendors in addition to transmitting key information to frontend systems. SAP FI-CA (RMCA): Implementation of the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Revenue Recognition, a process involving customization of existing SAP Functionality to enable calculation and recognition of deferred revenue through creation of relevant Subscription or Service Oriented Contracts, enabling distinct calculations for each of the elaborate mix of product offerings. Journal Voucher Workflow, a web based utility which enables manual postings of various Accounting Postings Types, enabled with all SAP validations and customized features in addition to scenario based multi level approvals Balance Sheet Reconciliation, a web based utility which helps business users perform period reconciliation of balance sheet accounts to meet internal and statutory requirements after fiscal close. Production Support and Maintenance, supporting and maintaining the complete SAP FI/CO Landscape. The scope of work involves but is not limited to key functionalities implemented such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes on Sales / Purchases, Vertex, Treasury, EBS, Collections and Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, in addition to various customized utilities and applications. Module lead of a 40 member Global FI/CO Support and Maintenance Team Co-ordinating with client for providing acceptable solutions to problems, queries raised by client within predefined stringent time limit and providing solution to users. Corrections and Enhancements made to the configuration settings for different company codes as per the business requirements Involved in Month End , Quarter End and Year End Close acivities which involve monitoring of system and resolving any close critical issues. Involved in SAP Support Packs and Enhancement Packs implementations Customizing and configuration of various areas of IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes on sales and purchases, Asset Accounting, Basic setting of Controlling, Cost Center and Profit Center Accounting, Internal orders, Profitability Analysis, Integration of FI with MM and SD. Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting Keys. Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges. Configuring Automatic Payment Program (F110). Involved in Core user & end user training and preparation of user manuals. SAP Expertise Have extensive experience in Key SAP FI/CO functionaltities such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc. Have worked extensively in the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions. Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Worked extensivlely in the Revenue Accounting model. Enabling deferred revenue accounting for various mix of products Extensive knowlegde of customized web based tools to enable postings in SAP with additional approval route features. Have been involed in customized tools develeoped leveraging SAP HANA Functionalities Experience in niche functionalities such as Electronic Bank Statements (EBS) and Treasury Experience in various standard and customized FI Reports across functionalties and integration with other SAP modules such as SD, MM and BW Experience in reading and understanding ABAP Code. Relationship Partner 04/2010 to 10/2010 Company Name City Acquisition of Small and Medium Enterprises (SME) clients (with turnover up to INR 2500 Million). Furnish the clients with end-to-end financial solutions encompassing Financial Markets, Trade and Treasury services, Corporate Finance, Account Services and Term Loans with focus towards Working Capital Requirements (such as Cash Credit Limits, Letter of Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.). Analysing their financials and rating these clients on financial and non financial risk. Maintain portfolio quality by proactive account management, Monitoring of account conduct; undertake stock and unit visits etc. Analyst 11/2007 to 06/2008 Company Name City Ensuring all cash and stock transactions in the client accounts are accurate in order to minimize financial risk. Conducting in-depth analysis of exceptions in the account and timely resolution of the same. Asset level analysis of funds before the monthly or daily Net Asset Value (NAV) is published. Preparing consolidated reports for high net worth clients taking into account all the internal and external holdings. Associate 07/2006 to 07/2007 Company Name City Financial Analysis of defaulted loans and approving it for foreclosure. Initializing and coordinating foreclosure of defaulted loans. Ensuring timely completion of active foreclosures. Education Degree/Certificate Institute Year of Passing Percentage : Finance 2010 International Management Institute City GPA: GPA: 3.047 Finance GPA: 3.047 2006 Sri Bhagawan Mahaveer Jain College Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI - Mutual Fund (Advisors) Module NSE's Certification in Financial Markets (NCFM) 2003 Sri Bhagawan Mahaveer Jain College DCM Shriram Consolidated Ltd. (New Delhi) Intern Bachelor of Commerce Bangalore University Higher Secondary Certificate Personal Information 21st September, 1985 Additional Information ACHIEVEMENTS & AWARDS ACHIEVEMENTS & AWARDS Received the Star Performer Award at Infosys Limited in Aug 2014, a recognition for excellenece in overall performance and client deliverables Received the MFG-SAP Champion Award at Infosys Limited in Q2 FY 2012, a specialized award to recognize excellence in the SAP Area Received Muliple Spot Awards at Infosys Limited , a recognition for excellenece in the designated Project. Consistently received the Best Rating in Performance Appraisal Cycle at Infosys Limited PERSONAL DETAILS PERSONAL DETAILS Date of Birth: 21st September, 1985 Sex: Male Skills ABAP, account management, reconciliation of balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow

CONSULTANT

SENIOR EXECUTIVE CHEF Executive Profile To seek employment as a Executive Chef where I can offer my skills and experience Skill Highlights Self-motivated Training and developing of Staff. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Senior Executive Chef May 2015 to Current Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Prepared a variety of local and seasonal specialties which contributed to a  10 % boost in sales during the summer months. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Built and fostered a team environment Executive Chef Retail May 2013 to May 2015 Company Name - City , State Manage and Oversee Culinary Team to Include. Patient Food and Nourishments for 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million in Annual Revenue Works with 1199 Union Delegates and Leads a Team of 6 Salary Associates and 82 FTE'S and Managed Volume of 22.7 million Reduced food costs by  9% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Executive Chef January 2009 to May 2014 Company Name - City , State Population at 180-2,000 Population at 175-1,600 Responsible for Café at Both Units Also Catering for private functions conferences team of 28 hourly associates. Reduced food costs by  7% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Restaurant Chef/Retail Chef June 2006 to January 2009 Company Name - City , State Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Oversaw 72 cooks and 4 Sous Chefs as part of overall back of the house operations. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Complied withscheduled kitchen sanitation and ensured all standards and practices were met Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Staff Restaurant and Retail Chef June 1994 to June 2006 Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. ? Education GED John Jay - City , State , New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit and Loss, Retail Sales, Self-motivated, Staff Development and Motivation, Team Leadership and Team Building.

CHEF

FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience in strategic planning, budget management, project execution, and monitoring and evaluation *Excellent skills in communication and team work Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama Experience 01/2015 to 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals Company Name － City , State Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers. 09/2013 to 02/2014 Program Manager Company Name － City , State Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations. 04/2006 to 04/2013 Consultant Company Name － City , State Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C. area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report. Education August 2003 MA : International Affairs American University － State International Affairs Making Sustainable Development Work: The Case of Costa Rica August 2003 MA : Natural Resources and Sustainable Development United Nations University － City Costa Rica Natural Resources and Sustainable Development April 2001 BA : International Relations Economics Florida International University － City , State International Relations Economics Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014 Languages Bilingual in Spanish/English Interests Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect

AGRICULTURE

MARKETER / ADMINISTRATOR Professional Summary Administrative, Healthcare & Pharmaceutical Sales Dedicated and motivated professional with a strong background in Medical, Pharmaceutical & Dental Sales and New Business Development. Years of successful experience consulting and training on multifaceted projects, developing and implementing effective promotional techniques, and facilitating profitable relationships with a wide range of clients and key business partners. Called on various clinical representatives in the areas of cardiovascular, endocrinology, respiratory care, internal medicine, emergency services, primary care, hospitals, and pharmacies. Consistently recognized for outstanding contributions to the bottom line and solid reputation for surpassing specified sales and revenue objectives. Commended for organization, perseverance, efficiency, and priority management skills. Computer savvy and familiar with many modern systems and applications including Windows, MS Office Suite, and SalesForce.com. Areas of Strength Consultative Selling * Account Management * Business Development * Customer Relations * Client Retention * Training & Team Building * Networking & Prospecting * Clinical Administration * Strategic Planning * Territory Management Director of Marketing * Process Improvement *Office Management* Revenue Generation* Core Qualifications Account Management Creative Problem Solving Territory Sales Experience Leadership training Mentoring Customer Focused Experience Company Name January 2014 to July 2014 Marketer / Administrator City , State MANAGED ALL INTERNAL OFFICE EMPLOYEES; PAYROLL AND THEN SPENT 80%OF MY DAY AS DIRECTOR OF MARKETING. ANSWERED TO PRESIDENT OF COMPANY. CALLED ON CARDIOLOGISTS, NEUROLOGISTS, PAIN MANAGEMENT, DENTAL, WEIGHT LOSS CLINICS, PCP'S, INTERNAL MEDICINE, PSYCHIATRISTS ETC. Transferred with my husbands job from Kansas to Texas and then had to deal with some family issues that kept me from looking for work til 8/15/13 so had been actively looking for only 2 months. Company Name January 2009 to October 2012 Executive Dental Oral Healthcare Representative City , State Effectively promoted a full line of dental healthcare products including Sensodyne paste, Sensodyne Isoactive for Dentin Hypersensitivity, ProNamel for Acid Erosion Protection (Adults & Children), Aquafresh Enamelock, Aquafresh Isoactive, and Biotene for Xerostomia. Successfully sold to physicians, hygienists, and other practitioners while consistently increasing regional market share, boosting revenues, and meeting organizational goals.Trained at the dental and hygiene schools. Championed and established the first Sales Council Leadership Team for Oral Healthcare division Ranked #2 in the country for facilitating the most Telecons for practitioners within the first year out of 150 reps Selected to train and mentor new sales and business development associates in the department Presented with the "Empowerment Spirit Award" in 2010 for new ideas to generate revenue as well as the "Silver Spirit Award for my hard work" in 2011 Met or exceeded 100% of daily quota for physician calls and increased market share by15%. Company Name January 2003 to January 2009 Executive Therapeutic Specialty Pharmaceutical Sales Representative City , State Interacted extensively with physicians and healthcare professionals to promote diabetes, cardiovascular, high cholesterol, and respiratory pharmaceuticals (Avandia/Avandamet, Avandaryl, Coreg CR, Lovaza, and Ventolin HFA). Constantly met specified sales quotas and increased market share from .7% to 14.6% within the first 6 months. Ranked #2 in the region for overall sales and within the Top 10 out of 500 for cardiovascular products. Recognized as "Diamond Tier Winner" in 2004 in region and "Ruby Tier Winner" in region 2005 and 2006,Bronze spirit award 100% goal achievement in 2004. Presented with the "Geo Team Award"in region and "Top 10 Sales Rep" award for the region in 2007. Company Name January 2001 to January 2002 Radiology Product Specialist City , State Performed an array of managerial and administrative duties in support of daily departmental operations. Asked to initiate the first ever employee retention and client satisfaction program at Cerner. Communicated effectively with various clientele, helped resolve an array of issues, and increased customer satisfaction by 70%. Met or exceeded 100% of daily and monthly quotas set by management. Ranked #5 in the company (out of 300) within the first 6 months of employment. Education AVILA UNIVERSITY St. Joseph Healthcare Center 2001 Bachelor of Science (BS) : Radiologic Technology Biology City , State , United States GPA: GPA: 3.5 Radiologic Technology Biology GPA: 3.5 Interests AART License (2001) * Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club Skills Biotechnology and Pharmaceutical Sales, Administrative, Award Winner sales professional Additional Information CERTIFICATIONS & AFFILIATIONS AART License (2001) * Member, American Registered Radiologic Technologists Charitable Volunteer Coordinator, Radiologic Science Club

HEALTHCARE

ENGINEERING MANAGER Profile Lean manufacturing professional with 20 years experience in lean manufacturing and continuous improvement. Highly skilled in all lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing​ SPC FMEA Minitab Process improvement Professional Experience 12/2015 to 08/2016 Engineering Manager Company Name － City , State Build the foundation for the engineering department at Airmate Company. Lead, develop, and mentor a group of engineers on daily tasks, project assignments, and project timelines. Standardized estimating process improving estimations from -30% to +5%. Implement engineering change control process. 01/2009 to 12/2015 Process Technician Company Name － City , State Lead Lean/Continuous Improvement Projects to develop, standardize, and improve manufacturing processes. Approve engineering decision on material, dimensional specifications, processes and tolerances. Validate and verify new product designs. Participate and lead 3P events. 03/2005 to 01/2009 Quality Engineer Valve Value Stream Company Name － City , State Handled all customer complaints and corrective actions. Proactively visited customers regarding quality or process improvements. Maintained APQP database which included PFEMA's, Control Plans, Product Profiles and all applicable work instructions. Performed capability studies on both machines and processes. Assisted with the development of new products and new processes. 01/2003 to 01/2005 Process Technician Valve Value Stream Company Name － City , State Created and maintained value stream maps. Championed or led kaizen events derived from value stream maps Led multiple material and process cost saving initiatives. Created and controlled all standardized work including operational instructions and set up instructions. Assisted Applications and Manufacturing Engineering in new product development and launches. 01/1997 to 01/2003 Value Stream Group Leader Company Name － City , State Led 50-70 hourly employees on day to day activities. Maintained and improved safety, morale, productivity, cost and quality daily. Led continuous improvement activities in productivity, quality and safety. Education and Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, and III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan and Associates *Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City , State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma

ENGINEERING

STAFF PHARMACIST Summary Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees. Nine years of retail experience providing outstanding pharmacy services in a high-volume setting. Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers, co-workers, medical professionals, and insurance providers. Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting. Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management. Dedicated to deliver peak performance as well as fast and accurate medication dispensing. Capable and able to demonstrate versatility in adapting to every-increasing complexity in the healthcare industry. Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision-Making Ability Prescription Dispensing and Compounding Drug Interaction Assessment Clinical Interventions Product Safety and Quality Assurance Exceptional Patient Care Proficient with software (Word, Excel, PowerPoint, Access) Ability to Identify and Solve Potential Problem High Personal and Professional Ethics Creative Cognitive Skills Pharmaceutical Research and Data Analysis Efficient and Accurate Exceptional Attention to Details Excellent Telephone Etiquette Ability to Listen and Communicate in a Articulate Manner High Level of Organizational and Personal Skills Customer and Coworker Relationship Management on a Personal Level Achievements Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems. Improved drug-inventory management system to reduce waste and eliminate back orders. Cultivated strong network in a community, resulting in a new patient enrollments. Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations. Translated pharmacy communications for Russian speaking customers and recruited new customers. Professional Experience 12/2002 to 04/2009 Staff Pharmacist Company Name － City , State Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry. Proficiently processed and dispensed written, oral and electronic prescriptions. Conducted drug utilization reviews, drug interventions and therapy management. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Strictly maintained customer and patient confidentiality. Maintained proper storage and security conditions for all drugs. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Advised customers on the selection of over the counter products, healthcare supplies, dietary and herbal supplements. Consistently upheld proper pharmacy and general safety procedures and standards. Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. 01/1998 to 11/2002 Pharmacy Intern Company Name － City , State 12/1995 to 09/1998 Pharmacy technician Company Name － City , State 01/1990 to 11/1993 Electronics Technician Company Name － City , State Worked closely with team of engineers and technician Maintained and troubleshoot electronic and computer based equipment. Recorded precision measurements from electronic devices during the test Completed database, created graphics and checked final reports for accuracy Supported engineering team as a customer service representative 01/1990 to 04/1991 Teaching Assistant/ Laboratory Supervisor Company Name － City , State Supervised and helped students during laboratory experiments Soldered and assembled laboratory equipment Maintained proper laboratory and general safety procedures and standards, including department cleanliness. Education 2002 Doctor of Pharmacy : Pharmaceutics Massachusetts College of Pharmacy and Health Science － City , State , USA Clinical rotations at : Beth Israel Deaconess Medical Center (Infectious Disease), Boston Children's Hospital (Center for Poison Control and Prevention), Beverly Hospital (Inpatient and Ambulatory care), Boston Dialysis Center . 1992 Master of Science : Hardware Engineering University of Information Technology, Mechanics and Optics － City Russia Certifications In good standing with the Massachusetts Board of Pharmacy Skills Integrity and Honesty Compassion and Courtesy Excellent Interpersonal Skills High Level of Analytical and Cognitive Skills Self-Disciplined and Self-Motivated

INFORMATION-TECHNOLOGY

OFFICE SUPPORT COORDINATOR Summary Highly qualified, detail-oriented and hardworking office manager with more than 12 years of experience. Proficient in research, writing, case management and client relations. Self-starter with strong problem solving and organizational abilities. Demonstrated ability to handle difficult situation with tact. Skilled in analyzing a task and breaking it down into manageable pieces. Team player with exceptional communication and interpersonal skills. Highlights Time management Strong problem solver Resourceful Mail management Schedule management Meticulous attention to detail Results-oriented Self-directed Report development Self-starter Accomplishments General   Coordinated all department functions for team of 10+ employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Employee Management   Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Research   Investigated and analyzed client complaints to identify and resolve issues. Experience September 2013 to January 2015 Company Name City , State Office Support Coordinator Provided a courteous, professional contact for the site. Referred calls to appropriate agencies. Accurately completed tracking of work processed for used by Case Management staff and provided support to the Case Management Director(s). Created forms in user-friendly formats and assisted leadership with the Support Intensity Scale, *Referrals and Long Term Home Health processes as requested. Coordinated meetings and meeting arrangements. This included scheduling, room set up and facilitation assistance as requested. Planned, arranged, and coordinated community projects, team development and other activities as needed. Prepared Check Requests following Finance Department policies, procedures, and deadlines. Ensured proper coding so that funds are taken from appropriate accounts. Assisted with and completed internal file reviews, set-up and archiving. Remained knowledgeable and current of DDD Rules and *Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System BUS), etc. April 2013 to August 2013 Company Name City , State Financial Foundation Associate / Seasonal Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers on the telephone. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner. August 2011 to April 2013 Company Name City , State Human Resource Assistant / Administrative Assistant III Answered employee questions regarding employment records and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Verified employment and accountable of establishment and preparation of new-hire paperwork. Entered, modified, and proofread data in PeopleSoft and BackOffice. January 2013 to March 2013 Company Name City , State ABA Therapist Applied Behavioral Analysis to help clients improve their fuctionality May 2010 to August 2010 Company Name City , State Data Entry Clerk Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Requested pricing from vendors and created offers for clients. November 2006 to March 2010 Company Name City , State Office Management Specialist / Office Administrator Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances. Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Efficiently implemented short-term tracking factoring in possible long-term tracking strategies. Coordinated all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Implemented updated online collection procedures for payment, increasing on-time payments by 98 %. Managed incoming and outgoing calls for busy Internet website.Improved communication efficiency as primary liaison between departments and clients. Education 2012 University of Colorado Colorado Springs City , State , El Paso Bachelor : Psychology BA in Psychology 3.87 GPA / Graduated Magna Cum Laude 2006 State Vocational School III Bamberg / Germany City , State , Germany III Bamberg Vocational Field Economics + Administration, Health (2003-2006) Graf-Stauffenberg-Business School Bamberg Business Certificate : Administratin/ Business/ Health Major in Business Administration Minor in Health and Employment Law Coursework includes Economics Coursework includes Organizational Behavior Coursework includes English Languages Bilingual in English and German Interests Committed to community service. Extensive volunteer history includes being a Court Appointed Special Advocate for abused and neglected children and collecting experience as a Neonatal Hearing Screen Volunteer at St. Francis / Penrose in postpartum wing and Neonatal Intensive Care Unit. Skills Case Management Excellent Customer Service

AUTOMOBILE

ASSISTANT FOOTBALL COACH Summary Enthusiastic, reliable recent graduate with academic background in business and marketing. Ability to establish priorities and meet challenges head-on. Strong leadership and management skills. Seeking a career in the business field. Highlights Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able to work under pressure, Positive attitude and energy, Strong work ethic Accomplishments Utica College Football, Member Fall 2010 - Fall 2013 Participated in Division III Football for four years Member of the first winning team in school history Leader of the accountability program Leadership Council, Member Was selected based on performance as a leader on the field, in the classroom, and in the community Met weekly with coaching staff to discuss team issues on/off the football field Volunteer Work/Community Service America's Greatest Heart Run & Walk Volunteer Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Experience 03/2014 to Current Assistant Football Coach Company Name － City , State Assist in the design and execution of the offensive scheme for 60+ athletes including 20 wide receivers Prepare field with all of the necessities for practices and games 09/2010 to Current Property Maintenance Assistant Company Name － City , State Distribute media equipment to classrooms Instruct professors through the application of Microsoft and Internet services Answer phone calls and maintain an organized office for students and professors to enter freely Performed various maintenance duties necessary to maintain and enhance the value of residential and commercial properties Duties included: mowing, landscaping, sealing driveways etc. Education Bachelor of Science : Management Utica College － City , State , US Utica College Utica, NY Bachelor of Science May 2014 Major: Management Concentration: Marketing GPA: 3.37/4.00 Military Experience Company Name Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Professional Affiliations Utica College Football Skills Audio Visual, Games, Coaching, Customer Service, Fast Learner, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing

INFORMATION-TECHNOLOGY

GLOBAL IT PROJECT MANAGER Summary My background is in Information Technology and I have over 20 years experience working in the Aviation Ground Handling sector performing several IT roles. From Support to System Administration and most recently in Project Management Skills Windows , Windows Office Suites, Citrix, Active Directory, JIRA and Trello Project Management Applications, Service Now ITSM Personal Information Date of Birth: 8th October 1973 Marital Status: Married Experience Global IT Project Manager 05/2013 to Current Company Name City , State Air Menzies International Limited   Global IT Project Manager – May 2013 to Present   A wholesale Freight Agent providing Cargo and Express services in Europe, North America, South Africa and Oceania. My role, based in Wood Dale, IL is primarily to manage the Internal system around our global network. Managing the in-house Java Development Team to offer internal, back of house solutions as well as Customer facing web portals to our Freight Agent community. I also manage the Support Network across our four regions ensuring the end user is supported by local key users or from members of my UK, US and South Pac based teams.   My role is to gather business knowledge and process in order to provide requirements to my Development Team that allows them to work to an agreed scope. Development would then be handed over to myself and my Support team to provide UAT before approving and planning Live deployments.   As the senior IT representative in AMI, I also work closely with the parent company's IT Team around the globe to ensure our business is supported 24/7. I also play a role in the expansion of our network when the business opens up new locations in our regions.   I am also currently involved in a Data Centre transformation project where are applications are being migrated to a new Enterprise Cloud Service with a third party supplier. IT Project Manager 06/2007 to 05/2013 Company Name City , State My previous role was as an IT Project Manager with Menzies Aviation. Firstly working out of the Menzies Aviation Head Office at Heathrow Airport in the UK and from 2012 to May 2013, based out of the Menzies Aviation Cargo facility at O'Hare Airport. During the six year in this role, I was responsible or heavily involved in several major projects. These included Project Managing the IT Infrastructure required for our green field Station start-ups for our Joint Ventures in Hyderabad and Bangalore in 2007 and 2008. Where I oversaw the implementation of the Network, IT Hardware acquisition and key systems at both of these new Airports up to the go-live in the Spring of 2008. Following on from that I was heavily involved in the expansion of the Menzies Aviation Ground Handling business in the UK and the rest of Europe. Other key projects and responsibilities have included Project Managing the implementation of IT systems and infrastructure for the easyJet Station start-up in Bristol in January 2009 as well as other easyJet start-ups in Tenerife, Ibiza and most recently Barcelona in November 2009 Support Analyst and System Administrator 05/2001 to 05/2007 Company Name City , State Prior to taking a full-time Project Management role, I Project Managed the implementation of the Global Cargo System in to Prague in 2006 while also working in the IT Technical Department based in London Heathrow Airport. This support role also involved administrating and assisting in the installation of various Menzies' IT systems run from the Global Data Centre located in the UK. On a daily basis, I provided front line (on site and remote) support to all UK Cargo Terminals, Including PC support and maintenance, network administration, exchange server administration and answering user enquiries.  Business Analyst 05/1998 to 05/2001 Company Name City , State Before integrating in to the Menzies Aviation IT structure, I was part of the Ogden Cargo System and Support team that looked after the three UK Cargo terminals. I also assisted in administering, with the Quality Manager, Ogden Cargo's ISO 9002 Certified Quality System. I was also responsible for developing via a Business Intelligence tool called IQ Objects, all reports generated from the core Cargo Handling System.   Interests I regularly play Golf most weekends at various courses around the south west suburbs. I am also a member of a gym and workout 2 to 3 times a week. I am an avid sports fan and have a passion for English Soccer, Rugby, Collage Football and watching theCubs. Education and Training Bachelor of Science : Mathematics 1996 University of Glamorgan City , State , UK A Levels 1992 Cardinal Newman R.C. School City , State , UK Mathematics & Geography GSCEs 1992 Cardinal Newman R.C. School City , State , UK Mathematics, Geography, Biology, English, French & Physics

AVIATION

HR MANAGER Summary To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge in Management and Leadership. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success. Highlights Leadership skills Providing focus and direction to subordinates Motivating employees to do better Accuracy and attention to detail Ability to work as part of a team Possess effective communication and influencing skills Strong analytical and problem solving skills Possess a strong work ethic and a high level of professionalism Excellent interpersonal, planning and organizational skills A team player who handles multiple projects simultaneously in a fast paced environment Proficient in a variety of computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes Experience Company Name City , State HR Manager 04/2015 to Current Supervises, coaches, and counsels staff. Guides employees through the various employment processes such as corrective action and documentation. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed. Provides guidance in developing employees for transfer and promotion. Manages the annual talent review, performance goal setting, performance review, development planning and compensation planning processes. Designs, implements, and facilitates new employee assimilation, orientation, coaching sessions, teambuilding, and interventions to increase team effectiveness.   Mentors less experienced staff. Participates in special projects or completes other duties as assigned. Company Name City , State Office Operations Manager 04/2013 to 03/2015 Provide first point of contact and daily functional administrative support to leadership/executive staff/work unit. Implement quality improvement ideas and Monthly audit of security policies, ensuring the company is in compliance with the guidelines Communicate and report directly to Vice President regarding team performance and attendance Plan, manage and communicate special projects and events; e.g., employee recognition programs, community activities, etc. Prepare customer correspondence. Serve as liaison between support staff and other divisions/department Assist with the administration of the day-to-day operations of the human resources functions and duties, such as employee orientation, development, and recordkeeping. Company Name City , State Customer Support Manager 10/2012 to 03/2013 Manage an email support team of ten members, who provided information to customers concerning their order status and accounts by researching online. Train all new incoming employees on all systems and customers handling skills. Project Lead on multiple projects and responsible for planning, executing, and keeping the projects on time. Handle all escalated customer related issues. Company Name City , State Teller 02/2010 to 08/2011 Processing transactions for customers to help them manage their finances. Record all transactions promptly, accurately and in compliance with bank procedures. Ensure compliance with all internal controls and established policies and procedures. Explain, advise on and promote bank products and services to customers. Company Name City , State Retail Support 02/2008 to 01/2010 Retail Support, Home Shopping Network Supervision / Training and Instructions / Team Lead Train new hires and junior staff on work procedure, systems and processes Peer coach to others through support and encouragement. Act as a mentor to new hires Provide retail customer service and sales via telephone and email. Company Name City , State Administration / Customer Services / Mentor 02/2007 to 01/2008 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Prepare correspondence and maintain files and records. Provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Company Name City , State Flight Attendant/Purser 11/1998 to 01/2007 Act as Purser and prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Act as primary liaison between the pilot and the passengers. Supervised junior flight attendants Responsible for 400+ passengers. Conduct staff briefings. Education BAS : Management & Organizational Leadership 2012 St. Petersburg College Management & Organizational Leadership Associate of Arts 2010 St. Petersburg College Associate of Arts 1996 Arthur Community College Languages Working knowledge of Spanish and French Skills Management, Administrative Support, Coach, Excellent communication skills, Customer service, French, Human resources, Leadership, Team Lead, Mentor, Effective communicator, Project Management, Project Lead, Researching, Spanish, Supervision.

HR

SENIOR SALES MANAGEMENT CONSULTANT Professional Summary Executive-level Business Manager and entrepreneur with experience running start-ups, emerging companies and alternative investments. Strong technology and product development expertise with a focus on building strategic relationships. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Skills Work History Management Consultant/Sales Executive , 06/2017 to Current Company Name – City , State Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities Established relationships with key decision-makers within customer's organization to promote growth and retention Capitalized on industry and marketplace trends to strategize solutions and enhance business operations Over $7 million dollars in insurance lines sold in 36 months Over $140,000 in Net Commissions Year 1. $180,000 NC Year 2. $200,000 expected in Year 3 Ranked eighth out of 170 agents nationwide • Conduct site visits to assess needs, demonstrate p Facilitated 37% increase in top line sales over 24 months Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management Senior Small Business Analyst/Consultant Manager , 06/2015 to 05/2017 Company Name – City , State Conducted thorough reviews of small business operations of various vendors to devise and deploy improvement strategies, facilitating consistent returns Created over $10 Million in new business accounts, selling AMEX brand to small businesses Sold business management and financial tools to C-suite executives Developed new lines of communication and business opportunities for business owner and AMEX • Helped commercial banking by qualifying clients for commercial loans and Lines of Credit Utilized financial statement analysis skills to highlight areas where a business needed help and how to find the resources to getting that help Created new avenues of success for small businesses to utilize a suite of American Express business products Counseled and identified key areas of success for small companies to focus Developed key relationships with CPAs, attorneys, mortgage and other centers of influence with the result of generating new leads and new business as well as important referrals Executive Director of Operations , 01/2011 to 03/2015 Company Name – City , State Set and administered annual operating budget Scouted franchise locations, negotiated leases, oversaw facility build out and equipment orders and installations Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits Trained, coached and mentored staff to ensure smooth adoption all programs Managed 112 team members across 14 departments, resulting in approximate 22% increase in annual revenue YOY for 11 years Devised, deployed and monitored processes to boost long-term business success and increase profit levels 32% Increased profits by assessing effectiveness of advertising and employee training projects Trained, coached and mentored staff to ensure smooth adoption of new sales and customer service initiatives Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader Supported regulatory compliance by overseeing all audits to verify protocol adherence Startup Founder , 11/2004 to 02/2011 Company Name – City , State Founded Brooklyn based fitness start-up company focused on high level, elite clientele Built referral pipeline by remaining active with community, establishing referral networks and resources Shared mission of organization with public through successful community outreach and marketing strategies Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives Assessed financial reports and statements regularly to update processes and operations for greater profitability Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations Financial Services Representative/Analyst , 07/1999 to 02/2004 Company Name – City , State Managed portfolio of affluent clients with high net worth Retail client banking, investment advisement, estate planning and basic tax advisory work Heavy phone sales, client building, and continuously excelling at sales goals and revenue generation Stock Trading, Pink Sheets, Small Cap and Mid cap stock selection and advisement for retail clients Served brokerage clients with fixed annuities, SPDRS and other financial products Managed currency exchanges and retail investment opportunities in European and foreign markets Entered member transaction data into online banking software Worked with potential investors to support IPOs and ensure success Worked with clients and finance companies to find optimal solutions for financing Acted as liaison between customers and funders to increase overall funding by 92 % and remove financial roadblocks Education B.S : Business Administration , 2019 Northern Arizona University - City Certifications Life, Accident and Health License Certified Personal Trainer (CPT) Excel Spread Sheets Sales Force SaaS, SPSS, Enterprise Software Google Analytics Heal Code Mind Body MS Suite (Power Point, Word, Derivatives) Various Marketing Platforms (Constant Contact, Mail Chimp, Etc)

FITNESS

INTERIOR DESIGNER Summary Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand. Highlights Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed. AutoCAD Drafting Microsoft Office Model Making Corporate Building Design Residential Planning Kitchen and Bath Design Excellent Communication Skills Ability to work on multiple projects simultaneously Creative, innovative and having problem solving skills Excellent Attention to Details Team Player Accomplishments At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years. Experience Company Name City , State Interior Designer 03/2011 Company Name City , State Interior Designer 11/2013 to 07/2014 Networking with suppliers and merchants in the area. Meetings with real estate agents, builders, and architects that we are working on projects with. Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories. Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input. Confirming the design plan, specifying materials, finishes, lighting and flooring. Supervising the project to make sure it is done properly and according to the time-line. August 2013 I started a new build of 3,200 sq. ft. it's a shoreline home in West Brook. Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality. I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget. May 2012 I started the remodeling and updating a North Haven home. Up to date I have remodeled the den, living room, and the dining room. I am currently working on a bedroom and renovating the kitchen. In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller. We were able to go through the process of a job start to finish. We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers. In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer. The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture. The key to succeeding in the antiques business is knowledge. I was able to see 18th and 19th century furniture, clothes, accessories, and more. Here I learned purchasing skills and the ability to spot a good find. I also recorded and kept track of the inventory as well as helped in setting up displays. Education BFA : Interior Design Fine Arts 2013 Paier College of Art , City , State Interior Design Fine Arts Skills Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising Professional Affiliations The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD

DESIGNER

INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 to 12/2012 Company Name City Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems. Trained proficiently in Information Assurance security. Implemented and sustained satellite and radio communications for all computer based information systems and VOIP. Maintained and organized important IT documentation. Deployed countermeasures against security breaches. Implemented Windows 7 across Garrison units. Direct support for Senior Officer Staff. Responsible for several million dollars in equipment and for personnel. Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk. Cable Installer and Maintainer 11/2010 to 07/2011 Company Name City Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa. Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination. Maintained and organized racks, patch panels, cable trays, switches and routers. Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers. Accountable for thousands of dollars of equipment to include Fluke Networks Products. Operator 12/2009 to 11/2010 Company Name City at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities. Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion. Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets. While reporting and conducting essential missions in high visibility areas. Responsible and accountable for over $100 million worth of equipment and repair parts. SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets. Education Associate of Arts : Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent

INFORMATION-TECHNOLOGY

ACCOUNTANT Summary Accountant with over a decade of diverse professional experience including corporate and small business accounting, tax preparation and accounting services. Dedicated and reliable team member who enjoys learning and taking on new challenges. Highlights Accounts Receivable/Payable Master's Degree General Ledger Accounting Sales Tax Reporting GAAP Knowledge Period End Close Team Oriented Tax Preparation Financial Statement Preparation High Attention to Detail Microsoft Office programs Proficient in Microsoft Windows operating systems Experienced with accounting, bookkeeping, and ERP programs Experience Company Name August 2011 to Current Accountant City , State Responsible for consistent, accurate and timely period end close Calculate, process and analyze journal entries and accruals Maintain general ledger for multiple entities worldwide Prepare account reconciliations for multiple accounts across multiple entities Work as member of team to prepare 10-Q and 10-K reports Prepare XBRL instance document for submission to SEC Responsible for completion of various U.S. Government surveys Monthly sales tax reporting. Company Name April 2007 to July 2011 Accountant City , State Supported company ownership by providing accounting insight and technical knowledge Responsible for all accounting functions, including AR, AP, GL, payroll, period-end close processes, account reconciliations and sales tax reporting Monitor accurate and appropriate recording of revenues and expenses Monitor cash flow and balances; project future cash balances and needs Monitor and analyze monthly operating results against budget Professional Experience, cont. Company Name January 2006 to October 2006 Staff Accountant City , State Maintained general ledger for multiple clients Prepared journal entries and adjusting journal entries Responsible for monthly reconciliations Prepared financial statement compilations Prepared individual income tax returns Calculated and prepared monthly payroll deposits Prepared quarterly and annual payroll reports for multiple clients Prepared annual Form 1099 for multiple clients Assisted in preparation of financial and operating reports. Education Certified Public Accountant Colorado License Number 25320 Colorado State University May 2005 M.S : Business Administration Accounting City , State Business Administration Accounting Certificate in Taxation Regis University May 2003 B.S : Accounting Accounting University of Colorado at Boulder August 1998 B.S : Business Administration Business Administration Interests Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor Skills Account Reconciliations, accounting, accounting systems, Accounts Receivable, accruals, AP, AR, Attention to Detail, bookkeeping, budget, cash flow, oral communication, Certified Public Accountant, CPA, clients, ERP, financial, Financial Statement Preparation, general ledger, General Ledger Accounting, GL, Government, Microsoft Office programs, Microsoft Windows, operating systems, payroll, presentations, processes, recording, reporting, Sales, surveys, Tax, Tax Preparation, tax returns, written Additional Information Volunteer Service Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor

ACCOUNTANT

HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Work History Healthcare Instructional Assistant , 10/2018 to Current Company Name – City , State Perform G tube feedings and Straight Catheterization procedures on Special Needs and General Education Elementary School students. Assist Teacher in K-12 Classroom setting up workstation. Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative reinforcement. Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and Psychologist. Instructional Assistant , 09/2016 to 09/2018 Company Name – City , State Work with General education and Special needs Students K-12 in a classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation of lessons taught by Teacher. Collaborate with a team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student. Work and setup academic group workstations. Tutor students on 1:1 basic. Assist students with hygiene as needed. Acting Clerk/ Nursing Attendant , 02/2005 to 10/2015 Company Name – City , State Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over telephone regarding patient's appointment. Update patients demographic information into computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code for proper payment of services. Ordered supplies , faxed, clerical duties. Education Master's : Health Education , 04/2019 Touro University Worldwide - City , State Master's : Health Education Bachelor's : Healthcare Administraton , 03/2018 Touro University Worldwide - City , State Associate : Social & Behavioral Sciences , 12/2015 Los Angeles Southwest College - City , State Bachelor's Degree : Healthcare Administration at Touro University, I had the opportunity to Develop the skills and experience necessary to succeed in Public health and Health Education positions. Examples of my relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications and Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, in K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized to work in the US for any employer Summary providing general administrative back-up and other duties. More than 5 years of clerical support. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Able to multi-task and efficiently manage changing priorities. Excellent organizational and analytical skills, with attention to detail.

HEALTHCARE

FLIGHT ATTENDANT Summary Former police detective with 22 years of experience. Specialized in investigating organized crime, money laundering, financial fraud, bank fraud and tax fraud cases. Well experienced in traditional and digital/web based investigations.  SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created the Internet forensic detective position to support all investigation types. Pioneered the use of asset forfeiture in fraud investigations, seizing over $50,000 in assets in one year.  Developed a training program that increased liquor enforcement by 500%.  Implemented a GIS case tracking system.  Sustained a 100% conviction rate for assigned fraud cases. Experience Flight Attendant 10/2013 to Current Company Name City , State Took this job for the time to write two novels about terrorism and police/military response: GOOD BYE, SEATTLE  and AVENGE SEATTLE Personal Fitness Trainer 09/2011 to 10/2013 Company Name City , State Designed and conducted individualized fitness programs Developed and implemented an Access based database for programs and exercises for trainers. Fraud Detective 08/2005 to 09/2011 Company Name City , State Pioneered asset forfeiture procedures for fraud unit, over $50,000 in criminal proceeds and equipment being converted to support investigations. Created the Internet Forensic Detective position, increasing our detectives' ability to function in the modern media and specifically the off-site, foreign server storage of data. Successfully investigated complex financial investigations from retail transactions to overseas wire transfers. 100% conviction/confession rate. Helped re-write the department's unusual occurrence manual bringing our department into compliance with international standards. Instructor in Emergency Vehicle Driving, Liquor Law Enforcement, and Field Training Officer. Enforcement Officer 12/2004 to 08/2005 Company Name City , State Managed enforcement and regulatory activities related to 300+ licensees. Conducted investigations ranging up to complex financial investigations of hidden owners. Started a program to teach liquor law enforcement at Basic Law Enforcement Academy and various agencies, increasing effective enforcement throughout the region by 500% without requiring additional personnel. Firearms and Defensive Tactics Instructor Program Manager / Technician 08/2003 to 12/2004 Company Name City , State Designed and implemented a GIS based data management system, replacing their paper system, which drastically decreased man-hour costs per project. Initiated and managed multiple projects within a cost share program involving local community members and WA Dept. of Ecology. Senior Police Officer 11/1994 to 06/2002 Company Name City , State Served on gang emphasis patrol detail, SWAT team, Field Training Officer, and Fraud Investigator. Regional Representative to Washington State Tactical Officers' Association Instructor at state level for SWAT basic and advanced courses. Developed a class for military style tactical planning at advanced SWAT courses. Member of Congressman Nethercutt's law enforcement advisory board.  Helped introduce a bill for state funding for body armor for less affluent, smaller departments. Deputy Sheriff 06/1989 to 11/1994 Company Name City , State SWAT Team Trainer, Field Relief Supervisor, Search and Rescue team member Commanding Officer 06/1985 to 06/1989 Company Name City , State Commanded a 143 man Military Police organization. Organized MP detachments based on mission requirements and commanded detachments once deployed. Commanded the largest peacetime POW exercise of a USMC unit, receiving a letter of commendation from US Central Command, and established the procedure used in the Middle East today. Participated in national level work group on low intensity conflicts in Washington DC.  Helped create OH-10 Manual on subject. Revolutionized counter terrorism training for Military Police by contracting trainers outside of USMC. Education Certification : Linguistic Statement Analysis Technique 2011 LSAT Institute City , State Certification : Preparing Digital Evidence for Court 2011 U.S. Department of Justice City Certification : Cell Phone Investigations 2011 National White Collar Crime Center City Select One : Various certifications: 2011 Washington State Criminal Justice Training Commission City , State Basic Law Enforcement Academy (Top graduate in academics and shooting) Basic and advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer and Instructor Development Investigation of Intellectual Property Crimes Emerging Trends in Financial Crimes and Identity Theft Investigating E-checks and ACH Fraud Transactions Social Networking: Investigative Tools and Techniques Certification : Techniques of Financial Investigation 2010 St. Petersburg College / DEA City , State Certification : Basic and Advanced Interrogations and Interviews 2009 John E. REID & Associates, Inc. City , State Certification : Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City , State Certification : Street Survival Seminar 1993 Calibre Press City , State Select One : Leadership, Management, and Field Courses United States Marine Corps City , State Officer Basic School (Top 5% of class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, and Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate and First Officer to complete course) Bachelor of Arts : Criminology University of Washington City , State Recipient of NROTC scholarship Coursework in Criminal Justice, Criminology and Sociology Secretary of Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records,  tenacity, interrogation, interviewing,  high case closure rate MANAGEMENT: program management, efficient case management, use of GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized to hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA

FITNESS

INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems 8 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT leonard.flemons@dcma.mil Work Experience Company Name May 2012 to Current Information Technology Specialist City , State Indicates professional reference. October 2009 to May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff. Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations. This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff. Diagnosed and resolved problems in response to customer trouble tickets. Recieved, responded to and provides resolutions to a variety of help desk calls/tickets. A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings. Ensured availability of telephones, emails, and Local Area Network (LAN). Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices. This includes scanners, digital senders, printers, and other video telecommunication's equipment. Maintained MS active directory user accounts and Microsoft exchange Outlook accounts. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary. Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy. Frequently trained IMOs on Desktop Management functions to enhance. 4 of 9 9/2/2015 7:58 AM. USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively. Executed a variety of database utility functions. Updated user manuals, authentication procedures, systems administrator functions, and related IT security features. In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices. Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development. Managed Unit's Active Directory Share Server with over 600 Gb of share space. Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment. Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 to September 2009 IT Network System Administrator II City , State 65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator. Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers. Developed system usage policies and server administration procedures. 5 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD. Responded to system failures by determining the cause and taking corrective action to address the issue. Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases. Performed database queries and file transfers using SQL. Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Established and maintain user and group accounts and permissions. Develops and tests system disaster recovery plans. Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines. Coordinated with installation NEC to establish domain and mail accounts. Participated in the design, development, and modification of logistics automated systems. Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs. Performs customer service help desk/IT support operations and technical assistance to over 800 users. As required, plans, coordinates, and implements the organizations information security. In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support. Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems. Help desk/IT support duties. Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages. Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers. Managed video teleconference (VTC) suite for unclassified and classified 6 of 9 9/2/2015 7:58 AM USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes. Company Name October 2005 to August 2008 First Sergeant City , State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience. Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training. Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes. Education and Training Texas A & M University Central Texas 08/2011 Master's Degree City , State , United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters of Sciences : Information Systems Information Systems Central Texas College 12/2008 United States Technical or Occupational Certificate City , State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+ 7 of 9 USAJOBS - Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City , State , United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor of Science : Computer Information Systems Computer Information Systems Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software Interests May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Additional Information Additional Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 ­ 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 ­ 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom. 9 of 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written

INFORMATION-TECHNOLOGY

PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation. Core Qualifications Former member of the United States Air Force, served 8 years Excellent time management Teaching, inspiring and counseling Experience working special military computer programs Reliable and dependable Very personable and team player Outstanding Motivator Achievements Material Development Created continuity system for new program managers to create an continuous uninterrupted work environment Process Improvement Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period. Research:   Performed research and analysis for Air Force level Project Manager Training: Delivered training and implemented new system in tracking completion . Completed training on-time and under-budget. Professional Experience Program Manager/Business Analyst May 2010 to October 2014 Company Name - City , State Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees. Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations. Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems. Compiled and extracted data from reports for inclusion in the monthly status report briefings. Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members. Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files. Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations. Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements. Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement. Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use. Fitness Center Director November 2009 to May 2010 Company Name - City , State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K. Supervised fitness employees, wrote appraisals and maintained training records for employees. As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services. Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes. Established fitness plans for all training, fitness classes, incentive programs, and special events. Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance. Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention. Training Manager, Staff Sergeant October 2004 to September 2008 Company Name - City , State Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training. Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support. Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications. Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures. Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials. Developed new or revised training or materials for formal/informal courses. Evaluated and analyzed the effectiveness of all training programs. Education and Training Bachelor of Science : Management , Dec 2015 Park University - City , State BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel).

FITNESS

GRAPHIC DESIGNER Summary I am a hardworking and multi-talented individual who loves to design, play sports, and learn. I am always up for a challenge and look forward to always striving to become better. Highlights Microsoft Office Suite Adobe Photoshop/  InDesign/   Illustrator MAC/Windows OS CorelDraw Software Photobench Software Photography [Nikon, Canon]  Creative and artistic Self-motivated professional Quick learner Time management Experience 10/2015 to 01/2016 Graphic Designer Company Name - City , State Photographed new cellphone cases using Photobench Software and a Canon camera. Edited the photos using Photoshop and applied over one thousand designs photoshopped onto the cellphone cases. Create various images for the website as well as web banners. Fulfill cellphone case orders on CorelDraw, applying the right design for each order. 10/2015 Bartender Company Name - City , State Tended the bar at the tournament for private companies who rented out cabana spaces,  made sure all the guests enjoyed their time as well as provided non  alcoholic and alcoholic beverages. Ensured the bar table was clean at all times,  as well as kept the bar stocked with all available beverage options. 08/2014 to 04/2016 Athlete - Retail Associate Company Name - City , State Deliver a premium consumer experience by demonstrating the expertise of Nike products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals.  Unloaded deliveries and processed incoming products to be directed immediately to the sales floor. 09/2013 to 01/2014 Restaurant Hostess Company Name - City , State Greet incoming and exiting guests with Forbes Five Star customer service guidelines and take down information for the parties. Answered incoming phone calls on a multiline telephone, answered questions and directed their calls accordingly, as well as taking down reservations for guests. Monitored the open tables and seated guest accordingly, helped servers when needed by passing out menus to all guests, transferred guests from the bar to a table and served them their beverages. 07/2013 to 07/2015 Design Guide Company Name - City , State Guided interested buyers through the showroom floor. Answered questions about furniture items, prices, and the company. Took tentative orders on items interested in on an iPad. Worked with individual designers as well as retail companies, partnering them with their appropriate sales agent over that specific territory. 03/2013 to 09/2013 Lifeguard Company Name - City , State Provided professional and courteous service to each guest. Daily responsibilities included maintaining  a safe and pristine pool deck environment,  set up of the pool deck before the pool  opens to guests and c ompleting a breakdown of the pool each day asthe pool closes. 05/2012 to 10/2012 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all Aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Completed opening and closing duties as well as mid-day shifts. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. 06/2010 to 08/2011 Pool Manager Company Name - City , State Maintain fellow staff members and assure that they were on task. Create staff schedule, lesson assignments, and conduct in-service trainings. Have ample knowledge in First Aid, CPR, and Lifeguarding/Water Safety Instructor skills. Ensure patron safety as well as the safety of all my staff members. Cash handling and Registration operations 11/2007 to 08/2011 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. Responsible for safeguarding the lives of the swimmers in the water. 06/2007 to 06/2007 Chevrolet Model/Representative Company Name - City , State Representative who would tend to customers needs and questions. Interest them in taking surveys on computers to obtain free  merchandise by Chevrolet. Education and Training 2015 Bachelor of Arts : Graphic Design University of Nevada Las Vegas - City , State , USA Dean's List Honor for Fine Arts Recipient of UNLV's Alliance of Professionals of African Heritage Award Recipient of UNLV's GraduAsian for Asian & Pacific Islanders Award 2015 Bartending National Bartenders School - City , State , USA Completed the Course Study and passed the required test in: Mixology,  Product Knowledge,  Wines Customer Service,  Comping and Gaming Jackpot Payouts 2014 Online Intern : Graphic Design YHM Magazine - City , State , USA Create advertising flyers for Open Casting Calls Create business card design for the company 2009 High Honors Diploma Las Vegas High School - City , State , USA 4.6 GPA High Honors Graduate Scholar Athlete Award Presidents Award of Educational Excellence ? Volunteer Convoy of Hope Las Vegas, NV 2014, 2015 Convoy of Hope is a faith-based, nonprofit organization with a driving passion to feed the world through children's feeding initiatives, community outreaches and disaster response.

DESIGNER

ASP.NET WEB DEVELOPER Accomplishments Won Associate of the Month award at CYIENT Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA Experience April 2015 to Current Company Name City , State ASP.Net Web Developer Responsibilities: Migration of IU Print website (print.iu.edu) from ColdFusion to ASP.Net using MVC Framework. Create a prototype dashboard for IU Print Analytics module using High Charts. July 2011 to July 2014 Company Name City , State Software Engineer Responsibilities: Designed and developed an application to migrate legacy data to ASP.Net application by providing the ability to validate the data to meet the business rules for the new application. Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements. Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application. Preparation of build packages and actively participate in integration and deployment phase of the applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt & Whitney. It is also used to track invoices charged back to the department budget or to the various business units. The primary objective of this project was to migrate the existing application which was developed in MS-Access to a web based application by implementing security and adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS is a tool which is used to calculate employee tax based on certain parameters (medical, social security tax factor). It is developed for UTC USA and deals with all UTC employees' daily equity tax. UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules, at last tool will decide the record status (there are 3 statuses as Valid, Exception and Pending). User can login to the system and can review the exception records. And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP. 3) Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers. Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal. The features that are available simplify the way their suppliers can access required business & technical information, as well as how they can provide P&W with valuable delivery information. It is one of the main communication portals and it plays a major role in doing business with Pratt & Whitney. Apart from SharePoint 2010, we used SQL Server 2012 and ASP.Net to develop this application. 4) eRFA (electronic Request For Agreement): RFA is an agreement between two parties (Company and Client) before they start the work. This process involved more than eight approvers to approve the agreement. The existing process which involves manual submission has many problems such as knowing status of agreement, percentage of completion and approval status etc. The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester, more flexible approval process and status tracking. 5) Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt & Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events. Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column. AWARDS AND PROFESSIONAL RECOGNITION: Won Associate of the Month award at CYIENT. Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA. Stood 3rd in SIASAT's national level talent search examination during high school. Education Indiana University Masters : Computer Science Indiana University - Bloomington Masters in Computer Science, August 2014 - December 2015 (Current GPA: 3.55). Jawaharlal Nehru Technological University Bachelor of Technology : Computer Science and Engineering Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor of Technology in Computer Science and Engineering, September 2007 - May 2011. Certifications RFA Professional Affiliations Source Controls: Team Foundation Sever, GitHub, Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA Skills Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes

INFORMATION-TECHNOLOGY

ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR Professional Profile Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Qualifications Able to meet performance and outcome goals Create and maintain employer and client databases and files Effectively identify client needs through good judgment and interview techniques Maintain updated case notes on each client  Provide assistance and guidance relating to the interview process Conduct employer outreach as needed Conduct follow-up evaluations with client and employer Develop job opportunities and act as a liaison between client and the employer Maintain timely documentation and reports according to stated guidelines Provide referrals to community partners Conduct program presentations  Detail oriented, flexible and reliable Relevant Experience Managed major office relocation with only one day of downtime. Experience Assistant to Business Development Administrator January 2016 to Current Company Name － City , State Updated employee paperwork and records. Greeted visitors promptly and directed to correct locations. Scheduled appointments and maintained master calendar. Wrote professional business correspondence. Drafted internal documents and memoranda. Prioritized project components and organized scopes. Liaised directly with customers to meet needs and maintain satisfaction. Office and Sales Manager November 2013 to January 2015 Company Name － City , State Successfully managed the activities of five team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Identified operational processes inefficiencies and recommended necessary improvements. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Solicited referrals from satisfied clients. Developed and executed sales promotions. Cold-called prospective customers to build relationship. Generated high volume of referrals. Evaluated and managed new strategic business opportunities. Designed web and other content, including monthly newsletters and promotional calendars. Educated clients on the current real estate market and answered any questions they had. Acted as a listing agent for brokers. Coordinated appointments with prospective buyers to showcase houses and plots. Verified that the legal formalities were completed prior to closing dates. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Administrative and Legal Assistant June 2005 to January 2013 Company Name － City , State Accurately entered client data into a company-based software program. Organized client calendars, prepared mailings and handled high call volumes. Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. Drafted judicial correspondence and handled all court mailings. Researched documents and publications for details that would establish evidence. Arranged all correspondence on behalf of the attorney. Worked with attorneys and case reviewers to resolve legal complaints. Prepared clients for appointments and interviews. Traveled with the manager to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Typed documents, updated websites and compiled information for meetings. ​ Education Bachelor of Science : Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City , State , USA Candidate for graduation December 2016 Coursework in Marketing and Public Relations Coursework in Organization Leadership Coursework in Organizational Behavior Coursework in Public Policy Coursework in Public Relations Coursework in Communications, English and Journalism coursework  Dean List 3.9 GPA Legal Studies , 2014 Pasadena City College － City , State , USA American Bar Association Approved Certification   Coursework in Legal Terminology  Coursework in Courts and Political Science Legal system software training Coursework in Probate and Criminology Coursework in Immigration and Business law  Coursework in Family law and civil code of procedures California Real Estate Salesperson License : Real Estate , 2005 Real Estate Trainers － City , State , USA Skills Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning

BUSINESS-DEVELOPMENT

ACCOUNTANT HELPER Summary Seeking a position as an accountant, utilizing knowledge of general accounting procedures in order to assist the office with its periodic accounting processes. Highlights Microsoft Office (Excel, Word, PowerPoint) Advanced problem solving abilities Critical thinking Decisive Excellent mathematical skills Budgeting Accomplishments Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Research   Investigated and analyzed client complaints to identify and resolve issues. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Experience Accountant helper May 2014 to July 2014 Company Name － City , State Assisted the Accounting Clerk in accounting tasks: entered A/P and A/R, processed payments, organized client billing folders, procedure documentation. Performed general office duties: filing, scanning, mail processing and data entry. Assisted Accounting Manager with different assignments. Reconciled bank statements and ledger accounts. Assisted with daily cash balancing. Major Strengths: Good knowledge of coordinating, monitoring and participating in monthly accounting procedures. Strong know-how of organizing the preparation of periodic financial reports. In-depth knowledge of preparing reconciliation of outstanding payments. Knowledge of liabilities and payment obligation. Verified and logged in deadlines for responding to daily inquiries. Organized files, developed spreadsheets, faxed reports and scanned documents. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Laboratory Technician III September 2012 to Current Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Record data pertaining to experimentation, research, or animal care. Measure or weigh ingredients used in testing or for purposes such as animal feed and waste. Operate laboratory equipment such as spectrometers, nitrogen determination apparatus, air samplers, centrifuges, and potential hydrogen (pH) meters to perform tests. Adjust testing equipment, and prepare culture media, following standard procedures. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare or present agricultural demonstrations. Respond to inquiries and requests from the public that do not require specialized scientific knowledge or expertise. Supervise student workers and train new technicians. Laboratory Technician II July 2007 to September 2012 Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Prepare samples to be analyzed on the ICP. Analyze samples via AS-3000 PH Dual analyzer. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare laboratory reagents for analytical purposes. Service walk-in customers. Prepare or present agricultural demonstrations. Additional skills and capabilities: Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives. Education Bachelor of Arts : Accounting , 5 2014 Ashford University － City , State , USA Advanced coursework in Business Administration Coursework in Business Administration Coursework in Advanced Financial Accounting Contract Law coursework Minor in Business Administration Coursework in Human Resource Management and Business Administration Income Tax Reporting course Specialized Industry GAAP course Coursework in International Finance, Statistics and Microeconomics Coursework in Accounting and Finance Communications and Marketing coursework Skills Proficient in Microsoft Office (Excel, Word, PowerPoint) Excellent mathematical skills Capable of analyzing trends and variances Excellent communication and organizational skills Able to work in a high volume environment Physically dexterous Strong interpersonal, communication and multi-tasking skills Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives

ACCOUNTANT

ENGINEERING TEAM LEAD Career Overview Engineering Team Lead with years of experience working at every level and stage of the software development life-cycle. Independently motivated to discover new techniques through self evaluation and improvement. Qualified in coaching individuals and teams on Agile and Scrum principles. Detail-oriented professional with extensive software development experience using a wide variety of languages. Believes success is defined by highest value delivered in shortest amount of time. Qualifications Agile coach Product owner Team lead Scrum master Web application development UI design Relational database design Skills ASP, C#, VB.NET, SOAP, REST JQuery, Bootstrap, CSS, HTML5 MSSQL, MYSQL, DTS, SSIS, SSRS IIS 5, IIS 6 Agile, Scrum, Kanban Objective C, PHP, Perl Accomplishments Designed and prototyped payment processing system for new and legacy applications. Worked closely with product owners and team to ensure project delivery was a success. Served as agile project manager for multiple application build-outs. Each resulting in long term contracts with clients and new sales. Coached engineering teams on agile development methodologies in order to bring estimates within 5% of quoted amounts (down from over 100%). Successfully developed and implemented processes for improving customization delivery and service level agreements. Work Experience Engineering Team Lead Mar 2011 to Current Company Name － City , State Coordinate the product road-map through facilitating planning meetings and preparing feature-sets. Prepare technical architecture proposals for enhancements and integration of existing third party software systems. Design, document and execute engineering procedures, including customization delivery, escalation and technical modernization enhancements. Coach and mentor individuals on principles of software development. Software Engineer Nov 2008 to Apr 2011 Company Name － City , State Responsible for research, design and development of enhancements to web based applications. Ensure agile software development principles are followed through coaching and mentoring development teams. Web Developer Nov 2006 to Dec 2008 Company Name － City , State Develop and maintain web-based applications. Jr. Software Engineer Dec 2005 to Dec 2006 Company Name － City , State Investigate tier 2 level issues. Perform maintenance level development changes. Education and Training Associate of Science , Software Engineering 2015 Milwaukee Area Technical College － City , State , US Working part-time towards an associates under a transfer agreement with MSOE. Principles of Management 2011 MRA － City , State , US

ENGINEERING

BUSINESS DEVELOPMENT Executive Profile Over 17 years of demonstrated operational, consulting and architecture experience in IT development, implementations and architectures with a proven background in capturing new business ranging from $1 Million to over $1.5 Billion Total Contract Value. Experienced leader with strong business and technical skills. Successful track record of supporting bid analysis and decomposition of requirements to provide strategic IT architectures that meet demanding functional, financial and technical needs while meeting security requirements. Provides technical leadership in the areas of transformations, strategies and implementations to bring demonstrable value to streamline IT spend and reduce the TCO of IT. Skill Highlights Project management Leadership/communication skills Client account management Business development Customer-oriented Market research and analysis Professional Experience Business Development January 2013 to January 2014 Company Name － City , State Served as business development and principal solution architect consultent for Elevate Technology Solutions - Federal Practice. Captured activities included opportunity assessment, pipeline qualification and development, customer relationship building, teaming partner selection and negotiation, vendor evaluation, cost and schedule pursuit estimation, executive management reviews and project planning. Managed bid efforts by executing all phases of the capture lifecycle process. Provided regular briefings to executive management concerning overall pipeline status and also updates to specific capture pursuits. Lead adjacent growth and new growth strategies in white space areas. Worked all phases of the proposal lifecycle - from opportunity identification and customer relationship building to partner selection, development and delivery. Researched and developed clients and executed customer call plans to shape program requirements early, increase customer intimacy and improve our position within the target agency. Identified potential Source Evaluation Board (SEB) members and developed call plans to effectively influence key decision makers. Developed relationships with key teaming partners and major software vendors that compliment our solution sets. Led competitor black hat assessments and related PTW activities. Deals Won include: United States Agency for International Development (USAID) - Engineering of Information Technology Infrastrucutre and Systems, USAID M/CIO PIV & NPE, U.S. Securities and Exchange Commision National Exam Program Support Services, SEC Neat Pi, SEC Office of Compliance Inspection and Examination: Analytics Support; Asset Verification Support, eDiscovery and Exam Management Support. Senior vArchitect (Senior Solution Architect) January 2012 to January 2013 Company Name － City , State Direct internal, parent and partner Program Capture and Business Development teams responding to RFI, RFQ, RFP and unsolicited proposals that lead to successful capture of new business opportunities. Deals won include: CSC/ Eagle Alliance, Boeing, Lockheed Martin, NASA, MHS Army and Navy. Engage clients at the Cxx level to articulate all aspects of VCE offerings including Cloud-based Products and Services including presenting the value proposition and company roadmap through onsite, phone, and WebEx presentations Architect innovative technical solutions to meet the needs of both Public Sector and Federal Systems Integrators increased IT requirements while supporting reduced IT budgets, including developing Proof of Concept and technology demonstrators in the Cloud Computing space Authored pre-sales documentation to include SOW's, SLA's, Economic Impact Calculator, Project Proposals, Product/Service Costs and White Papers. Lead technical business development of key accounts, providing technical and strategic solution architectures for VCE, Parent Company and Client needs. Design Cost Modeling of solutions for various bids across multiple client verticals, managing partners and sub-contractors throughout the bid process, mapping requirements to solutions providing a cohesive solution, lead proposal text authoring and review of proposal documents with VCE and parent companies including Cisco, EMC and VMware. Principal Business Architect Leader January 2009 to January 2012 Company Name － City , State Identified business targets, gathered, assessed and qualified requirements, prepared cost models and developed proposal artifacts including SOW, WBS, CONOPS, BOE, LOE and SLA for pursuit and successful capture of new business Public Sector opportunities. Developed operational and technical strategies and solutions for CSC's North American Public Sector. Areas of expertise include Cloud Computing, Service Desk, Desktop Support, Network Monitoring and Communication Network Services which are now part of the NPS New Business Service Offerings and Standard Operating Procedures (SOP). Developed key relationships and teaming agreements with federal prime government contractors, small business subs and technology vendors that lead to streamlined processes to go after large federal business, capturing several business opportunities for CSC NPS. FY 2011 CSC Main Thrust New Business deals won (TCV): $461 Million- US-Visit (Eagle), $100 Million- GSA FAS Hosting (Alliant), $192 Million- Maryland Medicare & Medicaid (MERP), and $300 Million- DHS Work Place as a Service Cloud Computing (Eagle). Senior Sales Engineer January 2007 to January 2009 Company Name － City , State Effectively demonstrated product solutions through presentations, both on-site and web conference, marketing campaigns and new media advertising for capture of opportunities for over 200 diverse accounts within Commercial, Non-Profit and Government Contracting organizations including U.S. Based and International customers. Developed and executed tactical win strategies including Reduced Costs, Productivity Improvement, Governance, Risk & Compliance, Business Continuity and Disaster Recovery Managed business solutions, responding to various RFP, RFI, and RFQ that lead to a 60% win ratio over a two year period. Boosted potentiality of securing high-value client accounts through business development & relationship building skills, advancing organizational objectives as a Subject Matter Expert. Customer requirements often met or exceeded by providing tremendous cost savings and ROI. Sold over 1,000 licenses, 300 WAN Optimization Devices and 5 Global Managed Service Contracts within 24 month period, leading to exceptional performance of exceeding 150% OTE. Senior Information Technology Consultant January 2002 to January 2007 Company Name － City , State Performed program management oversight of implementation plan, timelines, issues, risks, and successes to maintain a portfolio of projects. Assess results, determine and implement risk mitigation solutions. Through effective business development strategies, worked closely with client stakeholders to understand emerging customer needs, gain competitive positioning and requisite capabilities to successfully capture new business opportunities including North American Call Center, Global Managed Desktop Services and End User Field Support for Pfizer Executives. Effectively demonstrated project management and leadership skills to develop and implement several technical solutions based on ITIL and Six Sigma standards. Managed design and implementation of new Remedy IT Service Management to track change, incident and problem management services. Through research, best practices, industry standards, saved customer Business Units over 60% in technical systems implementation costs with a total savings projected to more than 150%. Systems Engineer January 1999 to January 2002 Company Name － City , State Configured and maintained Windows NT Server & Win2k for corporate, production, and test environments including both servers and client upgrades. Tested and installed all server and client applications and designed technical installation procedures for implementation of Market data applications. Led team developing Help Desk, supporting LAN network and end-user client base of +250, end result was launch of a 24/7 Market Call Center for support. Implemented Data Center environment to include Disaster Recovery and Production environment. Reduced over 45% costs of IT Operations by implementing processes, methodologies and procedures based on industry standards. Regional Account Manager January 1997 to January 1999 Company Name － City , State Successfully established relationships with new accounts in multi-regional territory. Managed account base of over 267 (1999), which is an increase of 219 accounts from 1997. Developed strategic referral system which provided continuous leads for new business development. Received "President's Club Award" for two consecutive years. Achieved Top Account Manager Status from 1997 Q2 - 1998 Q2. Education EMC Isilon Scale-Out Storage, 2013 EMC E20-322 Solutions Design for Technology Architects, 2013 EMC Information Storage and Management v2, 2013 EMC Storage and Information Infrastructure Solution Design Concepts v6, 2013 Architecting VCE Vblock Infrastructure Platforms, 2012 Architecting VCE Vblock System 100, 2012 Architecting VCE Vblock System 200 : 1 2012 Strayer University Bachelor of Science : Information Systems Information Systems Certifications SBA 8(a) Certification *estimated 2015* ITIL v3 Foundation Certificate VMware Technical Sales Professional 5 (VTSP 5) VMware Sales Professional 5 (VSP 5) VMware - MGMT (Management 5) Riverbed Certified Solutions Professional Palo Alto Networks Certificate CompTIA A+ Certificate CompTIA Network+ Certificate Castle Rock SNMPc Certificate Skills A+, advertising, Architect, Army, articulate, Agency, budgets, business development, business solutions, Calculator, Call Center, Cisco, competitive, Concept, Contracts, Client, clients, delivery, Disaster Recovery, documentation, executive management, Government, Help Desk, Information Technology, ITIL, ITIL v, LAN, Lockheed Martin, MGMT, managing, marketing, Market, Exchange, Office, win, Win2, Windows NT Server, Modeling, Navy, Neat, negotiation, Network, Networks, new business development, new media, Optimization, organizational, positioning, presenting, presentations, prime, processes, Profit, program management, project management and leadership, project planning, Proposals, proposal, relationship building, research, RFI, RFP, Sales, Securities, servers, Six Sigma, SLA, SOP, strategic, Technical Sales, Desktop Support, White Papers, phone, upgrades, WAN

BUSINESS-DEVELOPMENT

INTERIOR DESIGNER Summary A results oriented designer with the objective to evolve creatively in the field of interior design. Experienced, organized and adept at developing creative solutions. Experience Interior Designer January 2011 to Current Interior Designer/ Outside Sales Representative March 2006 to January 2011 Company Name － City , State Established new accounts and business relationships with construction companies and local builders. Assisted builders and their clients with specification of all interior finishes within budget. Provided design sketches and spec sheets to clients and contractors. Placed orders accordingly and scheduled deliveries. Interfaced with contractor and installers to ensure proper procurement. Attended company sales meetings to establish new goals and sales quotas. Interior Designer May 2005 to August 2009 Company Name － City , State Consulted with clients to determine architectural and design preference. Assisted in selection of all interior and exterior finishes. Developed design drawings and spec sheets accordingly. Interfaced with builder and all sub-contractors on site to ensure proper procurement and installation. Oversight of all product and materials orders and deliveries. Maintained communication with clients and contractor throughout the building process to facilitate any special requests or change orders. Designers i / Owner City , State Consult with clients and/or contractors to determine scope of work, design style preferences and budgets. Specify products and materials accordingly. Originate and develop design concepts and presentations for clients including design drawings, renderings and furniture designs if custom curation is called for. Provide detailed spec sheets, design drawings and pricing to contractor. Facilitate orders and deliveries of materials utilizing spreadsheets and point of sale system. Maintain communicative relationships with all participating parties including clients, contractors, product representatives, and installers. Oversight and management of several projects simultaneously from concept to completion. Education Associate of Arts : Interior Design , 2008 Southwest University of Visual Arts － City , State Interior Design Associate of Arts : Art History , 2005 Art History New Mexico State Universtiy - Las Cruces, NM Skills budgets, budget, concept, clients, materials, meetings, presentations, pricing, procurement, sales, specification, spreadsheets

DESIGNER

DESIGNER Summary To get a strong foothold on the career ladder by doing the best I can and more, with a company that supports teamwork and utilizes the abilities of its employees. Highlights Excellent team working skills · Planning and organizing events. · Creativity in working. Time management skills. · Ability to work under pressure · Experienced in communicating, interacting, and building relationships with people of varying ethnic, religious, and cultural backgrounds. Computer literate and excellent typing skills. Fluency in MS Office (Word, Excel, PowerPoint, Access) and in World Wide Web (web search). ·Good Communication skills. · Leadership skills. Experience Designer , 02/2011 Company Name － City , State Designing a Jewelry collection for brides show. Education 2009 American University in Dubai － City , UAE Bachelor of Fine Arts Visual Communication Visual Communication 2005 Al-Ma'arifa Private School (High School Level) Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL 2004 Rosary School (IGCSE) － City Subjects included English, Arabic, Biology, Physics, Chemistry, Business, Economics, Religion, Math, Arts Interests Painting, design, sports, fine dining, going out with friends, reading, and movies. Languages English (fluent) Arabic (fluent) French (basic) Skills photo, Advertising, Arabic, artist, Arts, Art, Agency, basic, Good Communication skills, Computer literate, Creativity, database, Dec, Designing, Economics, English, Filling, French, LANGUAGES, Leadership skills, Math, Access, Excel, MS Office, PowerPoint, Word, organizing, paint, Physics, POS, Selling, Time management, typing skills, World Wide Web Additional Information

DESIGNER

HR - SHARED SERVICES SUPERVISOR Summary Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes. Highlights Professionals in Human Resources Association Excellent interpersonal and coaching skills Talent assessments Motivated Hiring recommendations Background checks Experience Company Name City , State HR - Shared Services Supervisor 01/2014 Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards. Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical, technical proficiency, product knowledge for all Advocate H.R. processes and procedures. Company Name City , State Operations Manager 01/2013 to 01/2014 Accomplishing company's objectives by overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising and disciplining employees; communicating job expectations; reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures. Enhancing overall customer experience through call coaching and monitoring escalated call trends. Coaching and developing to ensure all client support delivered per contractual agreements. Enabled resolution of customer issues as liaison and facilitator for core team that participates in on-going planning and process improvement. Responsible for 10 customer service supervisors and 250 customer service agents. Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meeting customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions. Determining customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing information and applications. Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes. Effectively establish and maintain cross functional and cross-departmental partnerships. Company Name City , State Action Response Team Supervisor 01/2011 to 01/2013 Resolved and/or addressed complex customer issues or questions, which included taking escalated calls from customers/associates. Managed the Action Response Team function, ensuring service levels and quality goals were met. Analyzed department satisfaction results and proactively developed and implemented action plans for improvement. Performed the full scope of talent management and development activities including all aspects of the performance management process: performance and behavior assessment, feedback, coaching, career planning, guidance, corrective action and training. Call observation and monitoring for individual, team, enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue. Company Name City , State New Hire Supervisor 01/2005 to 01/2011 Responsible for staffing call center of 550 associates with 30 New Hire Classes (20 associates per class) within 2 quarters of fiscal year; while maintaining a 80 percent retention rate. Provided New Hire Policies & Procedure and Customer Satisfaction Training to approximately 350 employees. Conducted orientation sessions and arranged on-the-job training for new hires. Developed and organized testing, training, evaluation procedures, multimedia visual aids, and other new hire materials. Directed the development of a comprehensive training strategy, methodology, programs and curriculum for management opportunity, employee development and technical training. Performed administrative duties that may include tracking associates attendance, payroll processing, inputting assessment results, and reviewing Knowledge checks. Maintained a database detailing employee training dates, types of training, qualification and recertification dates. Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes, changes, and other factors. Evaluated instructor's performance and the effectiveness of training programs and provide recommendations for improvement. Observed and monitored associates skills and behaviors during training; worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension, strengths and opportunities. Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions. Education B.A : Psychology 2015 Ashford University , City , State GPA: GPA: 3.73 Human Resources Management certificate Healthcare Management certificate Accomplishments Implemented a background check matrix for our vendor to streamline the background process during onboarding. Skills administrative, benchmarking, budgets, call center, Coaching, counseling, Customer Satisfaction, customer-service, client support, database, designing, financial, focus, forecasting, functional, hiring, Human Resources, instructor, Leadership, leadership development, materials, multimedia, enterprise, payroll processing, performance management, Policies, process improvement, processes, quality, recruiting, scheduling, staffing, strategy, strategic planning, , trainer, employee development, employee training, training programs

ADVOCATE

DIRECTOR OF INFORMATION TECHNOLOGY Career Overview Seeking a position as a Director of I.T. in a company where I am able to utilize my experience and training in networking, troubleshooting, and customer relations. Qualifications Networking - Nexus 7K, UCS, UCCX, Cisco Call Manager, Cisco Unity, Cisco Attendant Console, Cisco Jabber, Cisco ASA, Cisco ISE, Cisco ACS, Cisco Voip, Cisco Routers, Cisco Switches, Cisco Wireless Controllers, Cisco Wireless Access Points, Cisco IronPort, Juniper Firewall, Operating Systems - Windows Server 2003/2008/2012, SCO Unix, SUSE Linux, Windows XP/Vista/7/10, Cisco IOS Hardware - Dell PowerEdge servers, IBM Bladecenter, Dell/HP/Lenovo PC & Laptops, Cisco/Juniper/Fortinet switches, Barracuda/Juniper Spam & Web firewall, POS, Label Printers, Barcode Scanners, RF Scanners Software - MAS90, Office 2007/2010/2013/2016, VMware, Groupwise, Exchange 2007, Aldon, Remedy, Putty, SecureCRT, VNC, WireShark, Snorby, SolarWinds Orion, SQL Database, Epicor (ERP), Security - Nexpose (Rapid7), Snort, Snorby, Symantec, Trustwave, PCI Compliance CISCO Certified Network Associate (CCNA) Work Experience 01/2015 to Current Director of Information Technology Company Name － City , State Serves as the main point of contact on all I.T. related matters. Located at the corporate headquarters supporting over 60 users locally and 150 users remotely. Worked with service providers and vendors cutting IT budget over 45%. Implemented new MPLS network and Phone system saving the company 180k a year. Oversees all IT financials. Established an IT Governance department to focus on managing systems quality assurance, PCI security, and audit change management, IT purchasing and administration, IT contracts and vendor management, and IT financial capital and expense management. Identifying and providing standards for gathering information for use in trend analysis and reporting information to company leaders. 01/2013 to 01/2015 Network Engineer/I.T. Manager Company Name － City , State Supervised and led IT infrastructure team (including Help Desk). Worked with service providers and vendors cutting IT budget over 15%. Managed and designed IT security solutions and policies for all locations. Oversaw data center operations being hands on in all areas related to infrastructure and security. Located at corporate headquarters supporting over 200 users locally and 1500 users remotely. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Served as lead network engineer in network (WAN, LAN, VoIP) problems and emergencies. Troubleshoot and resolve network production problems. Document network problems and resolutions for future reference. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Manage/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Worked as lead network engineer with system administrators in setup of hardware/software networking modules for production and development environments. Maintained/optimized Cisco ASA/IDS/ISE/ACS/Nexus 7K/UCCX/Cisco Call Manager/Cisco Unity/Cisco Attendant Console/Cisco Jabber/Cisco Contact Center Express/Cisco Prime/WCS to ensure network stability and maximum uptime. Establishes network specifications by conferring with users; analyzing workflow, access, information and security requirements, designing router and firewall administration, interface configurations and routing protocols. Ensured interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). 01/2010 to 01/2013 Network Administrator/Help Desk Manager Company Name － City , State Served as technical specialist in network problems and emergencies. Troubleshoot and resolve network production problems. Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system. Document network problems and resolutions for future reference. Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location. Administers/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients. Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Coordinates with system engineers in setup of hardware/software networking modules for production and development environments. Ensures interoperability between vendor specific hardware/applications for network access/usage. VPN/SSL VPN). Assisted in the deployment of Nexus 7. 01/2010 Help Desk Analyst Company Name － City , State Provided help desk support for over 7,000 Taco Bell stores. Troubleshoot all issues dealing with the P.O.S., TACO computer, and all the connections in the store. Log all calls in Remedy(software), follow up on all calls that weren't resolved, and we used Putty(software) to access the back end of their computer. 01/2009 Help Desk Support/IT Technician/Network Admin Company Name － City , State Provided first level help desk IT support in a 300 user environment spanning over 15 remote sites. Troubleshoot hardware, software and connectivity issues for a mixed Windows 2003/2008 Server, mixed Linux , XP desktop environment, Cisco routers, and Cisco Switches. Installed, repaired, maintained and upgraded desktop/notebook computers; pre-configured cisco routers, cisco switches, network printers and troubleshoot printer failures. Web filter administrator/Barracuda. Education and Training B.S : Computer Networking Systems ITT Technical Institute － City , State Computer Networking Systems Skills ad, budget, change management, Cisco IOS, Cisco, Cisco Routers, Hardware, contracts, clients, Database, Dell, Dell PowerEdge servers, designing, ERP, financials, financial, Firewall, focus, Groupwise, help desk support, Help Desk, HP, IBM, IDS, IT support, LAN, Laptops, notebook computers, Linux, managing, MAS90, Access, Exchange, Office, Windows, Windows XP, network engineer, network printers, network, Networking, networks, Operating Systems, PCI, Phone system, policies, POS, Prime, printer, Printers, protocols, purchasing, quality assurance, Express, reporting, research, router, routing, Scanners, SCO Unix, SQL, SSL, switches, Cisco Switches, Symantec, trend, Troubleshoot, upgrades, vendor management, video, VPN, Vista, VoIP, WAN, Windows Server, workflow

INFORMATION-TECHNOLOGY

MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices. Skills Work History Medical Record Technician , 10/2014 to Current Company Name – City , State Healthcare Information Management Processes request for release of confidential information for all purposes. Analyzes complex data for completeness and accuracy. Performs specialized and diversified clerical duties associated with medical records procedures. Adheres to internal controls and reporting structure. Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy. Analyzes, interprets and investigates complex documentation compliance issues. Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations. HEALTHCARE UNIT COORDINATOR , 01/2012 to 03/2014 Company Name – City , State UNIT 1. Voluenteer FLoor Host , 01/2010 to 01/2012 Company Name – City , State Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks. Implement quality improvement activities to increase patient satisfaction. Creates, manages and analyzes complex databases. Ensure quality and timely execution of project deliverables effectively within the organization. Establishes practices that meet or exceed customer expectations and fosters a "customer focused" environment. Maintained Accurate Documentation/Records in compliance with organizational/government guidelines. Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development. Healthcare Unit Coordinator , 06/2012 to 03/2014 Company Name – City , State Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Introduced, negotiated and implemented new projects to expand scope of engagement. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Identified process improvements in the day-to-day functioning of the department. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions. Created and maintained computerized record management systems to record and process data and generate reports. Education M.H.A.MASTERS : HEALTHCARE ADMINISTRATION , 2014 The University of Phoenix - City , State HEALTHCARE ADMINISTRATION B.S : BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION , 1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written

HEALTHCARE

VOLUNTEER Summary I am a student with passion for making difference in the world. I believe that the world is always changing and moving forward and requires motivated people to help lead the way. I enjoy investing my time into amazing opportunities that helps me to grow as a professional and as a person while helping to create opportunities and benefits for others. I believe that it is important to invest in the resources you have as well as to invest your time in an organization even if that meant not benefiting from it at all. Experience Volunteer July 2010 to Current Company Name － City , State Certified as an Emergency Medical Technician (EMT-B) Served as a member since July 2010 as a cadet Qualified in providing CPR by the American Heart Association at Healthcare Provider level Qualified in providing First Aid and other treatment as per protocol for EMT-B set by the Squad and the State of New Jersey Reporting to Crew Chief with responsibility for doing the ambulance check and insuring their is no shortage of supplies on the rig Responsible for assisting crew in providing care to patient at scene, enroute to hospital, and at the hospital until care has been appropriately transferred Responsible for writing the appropriate information on the call sheet Responsible for attaining coverage in the circumstance that I am unavailable during that shift Proficient in operating an electronic charting system Completed Emergency Medical Technician class Completed CEVO course Completed ICS-100, 200 & 700 Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up, transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver EMT May 2013 to July 2014 Company Name － City , State Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up,transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver Retail Sales Associate April 2012 to April 2013 Company Name － City , State Providing excellent customer service Having a through understanding of the products being sold in the department Meeting daily sales goal as assigned by the system Maintaining the sales floor Opening Macy's Star Rewards Credit Card for customers Meeting the expectations of the department managers Attending scheduled training classes Assistant Martial Arts Instructor October 2008 to May 2009 Company Name － City , State Assisting the instructor in managing various classes Experienced in martial arts to provide guidance to the students Managing various classes of different belt levels, age groups, and class sizes Reported to Head Instructor/Master/Instructor with responsibility for finishing assigned duty given Assisting the Head Instructor in set-up/managing/clean up of student promotion exams Education High School Diploma : 2011 Jonathan Dayton High School － City , State , USA Activities and Societies: Medical Careers Club, Peer Leader, Peer Mediation Political Science and Entrepreneurship Rutgers University Newark － City , State , US Political Science Topics in American Politics & Policy: Communication Skills for Political Leadership (21:790:463:03) America & The World (21:790:202:02) Introduction to Comparative Politics (21:790:372:61) Modern Political Theory (21:790:372:61) Topics in American Politics & Policy: Social Justice (21:790:463:62) Activities and Societies: Newman Catholic Club Union County College Cranford － City , State , US Relevant Experience Treasurer (Fall 2014 & Spring 2015) Rutgers University Newman Catholic Club, Newark, NJ Responsible for the clubs account, uploading purchase requests, and refunding checks as well as assisting in event planning and working with the Office of Student Life Volunteer EMT (July 2010 - Present) Springfield First Aid Squad, Springfield, NJ Responsible for responding to and assisting emergency patients of Springfield and neighboring towns upon dialing 911 and safely transferring patient to higher healthcare facility SyroRun 5K Committee Member (December 2014 - Present) St. Thomas Syro-Malabar Forane Catholic Church - Youth Group, Somerset, NJ Responsible in event planning, meeting with other committee members, acquiring sponsorships and donations, managing social media and promotion Certifications Emergency Medical Technician - Basic New Jersey Department of Health & Senior Services ID Number: 595771 Expiration: 12/31/2016 Cardiopulmonary Resuscitation (CPR) Healthcare Provider Level American Heart Association   Training Center Name: Atlantic Training Center Training Center ID: NJ000025 Training Center Info: P.O. Box 220, Mailbox #256, Summit, NJ 07902 Skills Political Communication, Microsoft Office, Leadership, Public Speaking, Management, Customer Service, Fundraising, Community Outreach, Teamwork, CPR Certified, Time Management Community Service Emergency Medical Technician, Springfield First Aid Squad, July 2010 - Present Messenger, Overlook Hospital, July 2010 - July 2011 Extra Mile Volunteer, Newman Catholic Club, September 2014 - December 2014 Extra Mile Volunteer, Newman Catholic Club, January 2015 - Present

ARTS

VICE PRESIDENT Experience Vice President , 04/2018 to 12/2018 Managed all aspects of Epson launch of wearable technology product line including messaging, executive speech and presentation, video script, media relations, social media integration, partner announcements, press releases and other materials, and event logistics Convinced company to conduct press conference during industry event resulting in over 200 media attending and dozens of national media and broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget and more Achieved Epson's main objective to be perceived as legitimate competitor to more established industry players such as Google Glass and Fitbit Instrumental in success of (ISC)2, the world's largest association of information security professionals, growing from less than 8,000 members to more than 80,000 in 10 years Conceived (ISC)2 survey of information security profession with resulting coverage in The Wall Street Journal, Fortune, Forbes and numerous other IT and security trade media and establishing CISSP certification as "gold standard" Wrote numerous articles, blogs, speeches and video scripts for top security professionals, including Howard Schmidt, first cybersecurity advisor to the White House Played key role in re-branding iconectiv, a telecommunications services provider and business unit of Ericsson, to focus on emerging markets Wrote messaging for new company vision and incorporated into CEO letters, speeches and other communications to staff and partners; wrote articles, white papers, brochures and website content; managed earned, owned and sponsored media programs, including coverage in USA Today and Yahoo! Finance Dana Point Initiated company-wide update of communications processes to better position firm for growth Introduced company messaging maps for consistent storytelling across content channels Counseled teams on creating relevant, compelling earned and owned media content Secured standalone articles in business and consumer media sites for AI startup, including Axios, TheNextWeb and Venturebeat Guided new hire in becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals. Vice President , 03/2013 to 03/2018 Implemented range of earned, owned and sponsored media initiatives that met or exceeded program goals for influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv and technology startups involved in IoT, data analytics and 5G Continuously offered additional program ideas that resulted in business traction Secured bylined article for Cambridge Semantics in The Financial Times by leveraging Thomson Reuters announcement resulting in two major new business leads Created unprecedented visibility and credibility among key audiences for Reveal Mobile by leveraging its retail store data and securing media placements in the New York Post, USA Today, Yahoo! News, Motley Fool and other newspaper and retail trade media outlets Oversaw production of all communications materials across clients, including press releases and fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites and blogs, internal communications and more, ensuring consistent and impactful messaging at every touch point Demonstrated success with verifiable data including earned media analysis, website traffic, social media audience growth and engagement, etc. Public Relations Manager , 06/2011 to 03/2013 Company Name Achieved global expansion communications program for IoT provider Telit Wireless due to exceeding objectives in North America. Vice President , 01/2001 to 03/2011 Account Management, Maples Communications, Mission Viejo Managed account team for agency's largest client, Toshiba, with $2.4 million in billings annually Developed and executed public relation plans, including product launches, environmental initiatives, community outreach and corporate activities Wrote messages, speeches and video scripts in collaboration with executive team Retained (ISC)2, the world's largest association of information security professionals, for entire agency tenure with 400% budget increase Directed the communications program from beginning for start-up Networks In Motion, providers of the first wireless navigation solutions for GPS-enabled mobile phones, resulting in acquisition four years later. Education Bachelor of Arts : Journalism California State University - City Journalism Summary Technology communications executive with ability to lead content marketing and public relations programs for brand name and emerging technology companies that accelerate business growth Generates creative ideas that exceed project expectations Expert content developer for owned, earned and sponsored media Makes complex technology stories accessible to business and mainstream audiences Counsels executives on effective messaging and communications strategies Experienced ghost writer of articles, blogs, social media, speeches, video scripts and more Passionate and knowledgeable about the latest technology innovations Industry experience includes telecommunications/5G, the internet of things (IoT), artificial intelligence/machine learning, data analytics and augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro and Nuance Communications Skills Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles Additional Information Awards Winner of three Silver Anvils, the national award for excellence from the Public Relations Society of America

PUBLIC-RELATIONS

SENIOR EXECUTIVE CHEF Summary Utilize my extensive experience in the food service industry and to contribute my skills and knowledge in a management position with an industry leader. Experience Senior Executive Chef January 2012 to Current Company Name － City , State Manage and provide leadership and culinary training to 23 direct reports Worked under budgeted costs through effective menu planning Received gold scores in sanitation, safety and compliance audits Demonstrated hands-on leadership skills in training and staff development Implemented branded foods marketing program for retail Introduced the use of sustainable products, local produce and farmers markets Created special per diem menus for conference center increasing catering sale. Executive Corporate Chef January 2008 to January 2012 Company Name － City , State Collaborated with Corporate RD/RN in creating and implementing upscale guest dining room and room service menus. Led culinary team in the implementation and support of corporate strategies in the opening of new properties and special events. Developed workplace safety and sanitation training schedule for culinary associates and dining room servers. Received Top percentile in silver chair training and state health department audits. Executive Chef / Event Consultant January 2004 to January 2008 Company Name － City , State Laison to the Chicago Board of Realtors in consulting and planning of special events Planned private parties and fundraisers for various government organizations and dignitaries Created catering menus targeting specific lifestyle demographics Hired, trained and counseled culinary and server staff of 25 Initiated program with vendors on wine tastings and culinary workshops. Executive Chef / GM January 1995 to January 2003 Company Name － City , State Managed café and conference center with staff of 12 culinary associates. Worked with editors and publishers of various magazines for the foodservice and hospitality industry. Test Kitchen for culinary content in R&I magazine. Conducted culinary seminars and product cuttings with vendors. Executive Chef / Assistant Manager January 1993 to January 1995 Company Name － City , State Managed Chicago style food court, utilizing local vendors (Vienna Beef, Connie's Pizza, Diana's Bananas, Poppies Dough, etc). Catered functions and special events for NBC, it's affiliates and building tenants. Appeared regularly on "Coffee Cam" with NBC morning news Opened lobby Kiosk with grab and go concept and barrista station increasing outside sales. Executive Sous Chef / Production Manager January 1988 to January 1993 Company Name － City , State Performed all essential duties as lead chef in the executive dining rooms and conference center. Monitored Q & A of both ingredients and finished products. Led culinary team in the opening of new cafeteria food court with varied ethnic theme cuisine concept stations. Education Associate of Arts : Culinary Arts , 1985 Washburne TradeSchool － City , State , United States Culinary Institute of America Hyde Park － City , State , United States Associate of Arts Illinois Benedictine University － City , State , United States Culinary Institute of America Greystone － City , State Skills compliance audits, concept, consulting, content, special events, fame, government, leadership, leadership skills, marketing, outside sales, retail, safety, seminars, servers, staff development, workshops

CHEF

PRACTICE MANAGER Executive Summary Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups. Core Qualifications Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 to Current Company Name － City , State Develop annual planning, budgeting and productivity levels for corporate accounting. Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth. Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance. Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance. Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns. Build client base by providing extraordinary service to existing clients and by initiating new marketing plans. Information Technology Manager Feb 2012 to Sep 2013 Company Name － City , State Ensured regulatory compliance and integrity of health information systems. Provided support during surveys, ADR, and internal audits. Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits. Member of the Performance Improvement committee and oversaw compliance department operations. Information Technology Manager Sep 2008 to May 2011 Company Name － City , State Revised technology initiatives, and developed strategic/operations plans to drive business operations. Provided all technical support for EMR (Allscripts) projects. Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations. Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development. Recognized developing teams and processes that boosted growth, profitability, and efficiency. Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system. Marketing Director Feb 2007 to Sep 2008 Company Name － City , State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals. Oversaw communication and 3rd part public relations. Director of Information Systems Jan 2004 to Feb 2007 Company Name － City , State Implemented the agency's first disaster recovery plan to minimize productivity loss. Established equipment lifecycles to maximize use of technology throughout the organization. Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks. Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects. Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling. Education Master of Business Administration (MBA) Keller Graduate School of Management － City , State Bachelor of Science , Telecommunications Management DeVry University － City , State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow

INFORMATION-TECHNOLOGY

POLICY SERVICE SPECIALIST III Professional Summary Seeking the position of Claims Representative I, where my skills, experience, and assistance can be utilized for the success of the Enterprise and MRM strategy. Summary of Qualifications Proven effectiveness to negotiate and resolve complaints on an escalated level Knowledge of call center management applications, industry standards/requirements, workforce management software, service quality assurance programs, and industry best practices. Professional verbal and written communication skills Able to motivate a group of employees towards a desired result Knowledge of Human Resources (wage and hour, labor law) Proficient in Microsoft Suite Strong leadership skills Succeed in fast paced, results driven atmosphere Excellent organizational, time management, and multi-tasking skills Self-motivated and able to work well with frequently-shifting priorities Expert knowledge in DMV, Automotive, CA, TX, and NM insurance, and Claims Reporting Proficient in Portal Insurance operating systems: PRIME, HUON, Claims Portal, and PEPSC Skills · Proven effectiveness to   negotiate and resolve                complaints on an escalated   level   · Professional verbal and written   communication skills ·  Excellent organizational, time   management, and multi-   tasking skills    · Strong leadership skills · Customer service oriented · Proficient in Portal Insurance       operating systems: PRIME,       HUON, Claims Portal, and   PEPSC  · Self-motivated and able to     work well with frequently-     shifting priorities · · Proficient in Microsoft Suite  · Succeed in fast paced, results   driven atmosphere Work History Policy Service Specialist III November 2006 to June 2010 Company Name - City , State Provide World Class member service in a high volume call center. Continued education in Membership, California auto, collector car, home, assigned risk, and umbrella insurance, Texas and New Mexico auto, home, and umbrella insurance allowed me to service a multitude of members across three states. Assist supervisors with call monitoring and peer coaching. Co-Owner/Manager August 2005 to September 2006 Company Name - City , State Managed a staff of seven barbers and beauticians. Duties included interviewing, license verification, and hiring. Advertised and promoted of the salon through multiple mediums. Built relationships with clients in an effort to gain loyalty. Supervisor of the Call Center and the Travel Production Center May 2012 to December 2013 Company Name - City , State Collaboratively provide coaching and development to ensure continual education and enrichment while maintaining or enhancing self-esteem. Foster an understanding of immediate service issues to maintain total member satisfaction. Communicate with team members through individual and group meetings, encouraging employees to support business culture, embrace changes, as well as current policies, procedures, objectives and goals. Create an environment conducive to high employee satisfaction, development/growth, and retention while maintaining respect and dignity for all. Empower agents in how to handle and resolve elevated member service issues. Managed a maximum of twenty-one agents at a time - coaching and developing Acquired the Travel Production Center (TPC) - currently developing a taskforce from TPC, the MSC, and Marketing to implement permanent process improvements in all areas. Proactively identify improvement opportunities in agent performance and recommendations to obstacles in the overall member interaction. Analysis of root cause factors driving member experience via monitoring for compliance of internal processes and procedures. Analyzing the effectiveness of call activity and behaviors, and interpreting the "voice of the member." Accomplishments dfyaerh January 2005 to January 2006 Company Name - City , State Communicate and interact with insureds, banks, mortgagees, and lien holders.   Explain benefits, effects of changes, and coverages in layman terms.            Re-underwrite policies in compliance with underwriting guidelines and to prevent premium leakage. Review policy contract with insureds. Answer insured questions regarding deductibles. Education Los Angeles Harbor College 1 2004 City , State Diploma : Education Child Development/Psychology Education Child Development/Psychology San Pedro Senior High School 1 1999 City , State Certifications Licenses Personal Lines Broker-Agent Skills calibration, Call Center, Coaching, CA, clients, driving, Focus, hiring, insurance, Marketing, meetings, MSC, policies, processes, Quality

AUTOMOBILE

ACCOUNTANT II Accomplishments Military Training Certificate, 2005; PNC Conversation: Deep Dive into Savings and Investment training 2012; Operational and Soundness Training 2013; Employee of the month (November) at PNC Bank 2011; Employee of the Quarter at PNC Bank 2011; Retail Banking Achievement Award 2012;. NMLS- Nationwide Mortgage Licensing System, 2013. Supervision Supervised team of two staff members.  Professional Summary Detail-oriented Accountant with 5 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Superior attention to detail Invoice coding familiarity QuickBooks expert Self-motivated professional Strong communication skills Accounting operations professional Cash flow analysis Data trending knowledge Advanced bookkeeping skills Work History Accountant II , 02/2017 to Current Company Name – City , State Responsible for preparing and posting entries for the daily posting packet. Verifies and balances system originated interfaces and posts non-system generated transactions prepared from other sources. System originated interfaces refers to the Credit Union owned system as well as external systems, such as shared branching and ATM transaction networks. A monitor flow of credit union transactions from the various supporting systems into and out of the general ledger daily, and identifies and resolves errors, omissions, and irregularities to provide accurate records for TFCU and its service organizations. Calculates and posts month end and year-end accruals as needed. Responsible for maintaining fixed assets and prepaid sub-ledger accounts. Prepares budget variance reports for various departments as assigned. Works with that department manager in preparation of annual budget. Responds to inquiries from that manager regarding budgeted and actual expenses. Prepares analyses as requested by manager and other departments. Manages the accounts payable function - including employee/volunteer reimbursement - from processing incoming invoices, through cost center coding, approval by appropriate party, input into the system, to check preparation and mailing. Identifies vendors requiring an IRS Form 1099 and prepares the form and transmittal. Manages the Corporate VISA accounts for managers and volunteers, including ordering and canceling cards, processing corporate Visa accounts for payment, and resolving discrepancies. Along with other Finance Department staff, processes outgoing and incoming wires, verifies those wires have all required documentation, and works with branch staff to ensure incoming wires are posted and resolve issues. Responsible for assisting with the preparation of financial statements. Accountant , 06/2015 to 02/2017 Company Name – City , State 40hrs Coordinate and supervise employees within Accounts Payable interacting with internal customers and external suppliers monitoring all controls. Oversee employee business expense processing for multiple business units leading projects such as system testing and implementation. Communicate accounting policies practices and procedures with department manager's vendors and internal customers to ensure compliance. Maintains knowledge of all Credit Union processes which affect the general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, and Credit Cards. Responsible for reconciliation of the clearing accounts, including vault, transfer, on us, bond clearing and cashier check clearing among it's stock ownership. Responsible for preparing month end and posting entries. Responsible for assisting with the preparation of financial statements. Prepare verified processed and maintained a variety of order reconciliation functions. Use office automated systems to input data generate reports conduct investigations and respond to inquiries. Maintains records for vendors and accounts payable, including 1099s and corporate Visa accounts. Accountant , 08/2013 to 06/2015 Company Name – City , State 40hrs Perform a variety of support duties related to the accounting function within the credit union; assisting the accounting team in maintaining the financial, statistical, and accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts as assigned and miscellaneous filing/scanning of checks, invoices and branch daily work. Prepare daily cash flow, examined, and analyzed accounting record, financial statements, ACH, wires, and other financial reports to assess accuracy, completeness, and conformation to reporting and procedural standards. Responsible and supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping with complex transactions and sensitive member relations issues or concerns. Articulate policies and procedures to members and department staff Maintains files, including filing of general ledger journal vouchers, account payable documentation, and other miscellaneous fillings. Print daily account payable checks and inserts checks and invoices into envelopes for mailing. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer. Responsible for ensuring staff are adequately trained in all phases of their jobs; and informed regarding all credit union products and services Effectively research, track, and resolve or properly refer accounting or documentation problems and discrepancies. Maintains regular contact with other departments to obtain and convey information and/or to correct transactions. Order cash from the Federal Reserve for the branches and ATMs in a timely manner. Financial Service Representative/ Back-up Supervisor , 01/2011 to 08/2013 Company Name – City 40hrs Provided customers with prompt, accurate, courteous and professional banking service. Identified and referred sales opportunities to Relationship Bankers about products and services. Utilized several mediums such as phone and emails to help customers. Assisted customers with opening and closing of accounts. Answered and resolved problems that are within my authority. Accepted and processed loan applications and conduct loan interviews. Assisted members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Maintained proper cash levels at the branch. Responsible for cash shipments to and from main office to the branch. Processed all commercial deposits, balanced vault daily. Responsible for equipment maintenance; assisted staff with balancing problems. Did random spot check with staff to ensure cash levels are within predetermined branch limits. Education Bachelor of Science Degree : Finance , May 2010 University of Maryland - State Finance Skills Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation of financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end

ACCOUNTANT

TABLE GAMES DEALER Summary Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available. Highlights Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training. Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Math and language skills Delivers exceptional customer service Engaging personality Excellent multi-tasker Experience Table Games Dealer November 2012 to June 2014 Company Name － City , State Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Processed customer transactions involving cash, and casino chips. Calculated change for currency, chips, vouchers and checks. Provided excellent customer service for up to (6) players at the same time, including their guests. Server/Hostess/Cashier April 2010 to May 2011 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area. Maintained a professional tone of voice and words at all times, including during peak rush hours. Actively complied with all health department regulations and rectified issues immediately. Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Stocked and maintained silverware, linen and condiments. Provided high quality service. Server/Waiter February 2009 to January 2010 Company Name － City , State Delivered exceptional service by greeting and serving customers in a timely, friendly manner.. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone of voice and words at all times, including during peak rush hours. Facilitated prompt and accurate seating and service of all guests. Regularly cleaned host stand and buffet area. Transported all dirty tableware from dining room to dishwashing area for proper cleaning. Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Stocked and maintained silverware, linen and condiments. Education High School Diploma : August 2012 Arkansas City High School － City , State GPA: Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence. Presidential Academic Achievement Award, all four years. (2009-2012) Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence. 3.927 GPA Coursework in Spanish (3 years), Calculus, and Chemistry. Member of Debate and Forensics Club (2 years) Some Associates : Psychology Cowley County Community College － City , State 3.75 GPA Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology Skills Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training Completed course training in customer service and confrontation at First Council Casino Hotel

CHEF

ASSOCIATE MERCHANT Summary Resourceful buyer with over 15 years of developing and implementing sales strategies in multiple product lines. Strengths include vendor negotiation, sourcing consumer products, and promotional planning.  Skills Contract negotiation Sales and trend forecasting Interpersonal ability Trade shows Self-directed Competitive analysis Pricing strategies Presentations Experience Associate Merchant 06/2015 to Current Company Name City , State Driving sales by 17% or $936K in 2016 on a $10M+ category. Evaluated and negotiated supplier contacts to support corporate initiatives. Managed pricing, orders, and terms through SAP totaling over $60M at cost. Partnered with Inventory and Demand to achieve the department service goal of 96% to all retail stores. Lead product and supplier reviews on an annual basis. Cross collaboration with Marketing to advertise product categories in print, online, and in-store promotions. Created an onboarding and training curriculum for the Merchandising department. Buyer 06/2013 to 06/2015 Company Name City , State Launched product assortments for RFP/RFQ/RFIs to meet client specific parameters. Coached the Re-Buyer on inventory management totaling over $30 million at cost. Developed relationships with existing suppliers and source new vendors for major promotions and client requests. Negotiated product pricing, payment terms, and rebates with manufacturers. Analyzed sales data and market trends to present top brands and items to corporate clients. Forecast initial inventory buys, review orders and ensure timely product deliveries. Resolve any Account Payable, pricing, or payment issues. Home & Garden Showplace Product Merchant 02/2011 to 06/2013 Company Name City , State Identified new vendors and managed over 300 vendor contracts for over 350 garden centers. Increased sales by 4% in 2012 to $56 million with extensive vendor/category management and increased retail store communication. Developed and presented the True Value Gardens program which consisted of more than 380 traditional hardware stores. Managed the exhibitor and department floor plan for the True Value trade shows. Created a national marketing insert for live plants for all hardware stores. Launched a fully functional vendor directory for store use. Supported retail stores with invoice resolution, customer service, and vendor inquiries. Seasonal Product Merchant 02/2005 to 03/2011 Company Name City , State Developed and managed seasonal categories worth over $65M in sales. Introduced a good, better, best strategy to Patio Furniture and increased sales to over $16 million dollars with an average of 30% margin. Revamped and updated the Outdoor Living catalog to showcase a diverse product assortment of patio furniture, grills, and outdoor décor. Launched a merchandising planning spreadsheet for category analysis, cost optimization, and inventory control. Managed and executed seasonal category reviews to negotiate programs for import and domestic sourcing. Created advertising and in-store marketing materials with the Senior Buyer and the Marketing department. Attended industry trade shows to review textile trends and new product launches. Associate Buyer 02/2000 to 01/2005 Company Name City , State Negotiated new store opening discounts, product selection, and pricing. Increased sales by 12.1% from 2003 to 2005 by improving merchandise costs. Developed inventory and sales plans for Patio and Grills. Created a Grill and Patio assortment guide for retail sales managers. Designed a rebate center for the Appliance and Seasonal departments. Created weekly and monthly marketing communication to the stores. Merchandise Analyst 03/1998 to 03/2000 Company Name City , State Allocated product assortments and replenished inventory to over 800 stores. Formulated monthly and weekly inventory forecasts. Communicated with vendors regularly to maintain shipping accuracy. Awarded Buying Team of the Year for Children's Apparel in 1998. Created an aggressive purchasing plan to completely stock mega stores in large metropolitan areas and specialty areas in Hawaii, Puerto Rico, and Sunbelt locations. Initiated the review of seasonal collections with buyers to increase awareness of store trends and increase sales opportunities. Women's Apparel Sales Manager 05/1996 to 03/1998 Company Name City , State Management Trainee 07/1995 to 05/1996 Company Name City , State Education and Training B.S : Marketing of Textiles and Apparel University of Illinois at Urbana-Champaign Marketing of Textiles and Apparel Skills Product Development, Marketing, Trade Shows, Customer Service, Forecasting and Trends, Category Management, Negioation, Vendor Management Microsoft Office Suite, SAP, PeopleSoft Problem-Solving, Organizational Skills, Time Management, Public Leadership, Communication, Strategic Thinking, Analytical

APPAREL