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PLATFORM ARCHITECT, HEALTHCARE INCUBATION LAB (HIL) Summary A driven technology professional with software architecture and development background and a passion for Agile methodologies. I enjoy designing and developing platforms consisting of web applications and services that help businesses innovate and stay competitive. Accomplishments Over 8 years of experience architecting and developing data-intensive web-based applications and services with expert level proficiency in middle tier and Service Oriented Architecture (SOA) and functional proficiency in data and presentation tiers Experienced with designing and developing horizontally scalable, secure and reliable multi-tenant web applications delivered in a SaaS model Proven success in working with dynamic startups as well as medium to large organizations Adept at navigating technical and non-technical challenges through use of excellent communication skills, creativity and practical knowledge Experience collaborating on cross-functional agile teams that include Product Development, Product Owners, Quality Assurance and DevOps Proven record of collaborating with internal and external (e.g. customers, vendors, partners and regulatory entities) team members Experience 01/2015 to Current Platform Architect, Healthcare Incubation Lab (HIL) Company Name － City , State Premera Blue Cross is a not-for-profit healthcare insurance provider in the state of Washington, USA.   The Healthcare Incubation Lab is an internal startup backed and funded by Premera Blue Cross. As a Center of Excellence (CoE), HIL is tasked with exploring and developing new opportunities at the intersection of Healthcare, Insurance & Technology. It is a very small team using LEAN and agile practices to focus on the businesses major pain points.   My role on the team is that of a hands-on Platform / Solution / Application Architect where I regularly explore and evaluate new technologies, design solutions and develop proof of concepts (POCs).   Led and collaborated with enterprise solution delivery teams in all phases – from ideation to iterative delivery Collaborated in design and development of an API platform enabling delivery teams to rapidly exchange data with external EMRs (Electronic Medical Records) as well as internal line of business applications Provided guidance on current technology landscape and advised management on purchasing third party products and engaging external vendors Architected, integrated and managed Okta IDaaS (Identity and Access Management as a Service) enabling all web applications and web services to follow consistent patterns for integrating with external and internal identity providers, allowing teams to rapidly build and deploy line of business apps Performed security code reviews and web application security testing such as penetration testing to identify and remedy possible exploits and vulnerabilities thus strengthening the organization's security posture   Integrated open source and commercial security penetration tools such as Burp Suite and OWASP's ZAP (Zed Attack Proxy) in the continuous integration and delivery pipeline to automatically and systematically test all successful deployments for common web exploits 04/2014 to 01/2015 Solution Architect, Enterprise Architecture & IT Strategy Company Name － City , State The Enterprise Architecture and IT Strategy team at Premera designs the systems and solutions built and used at Premera Blue Cross and all of its subsidiaries. My role on the team was of a Project Architect, which is essentially a hands-on solution architect.   Collaborated in the design and development of a telephony and analytics solution built using a complex orchestration of web services to target customers for specialized care management, which allowed Premera to reduce healthcare costs while significantly improving healthcare outcomes As an internal technology consultant specializing in Service Oriented Architecture (SOA), helped various teams adopt current software engineering industry standards and practices resulting in higher code reuse and reduced delivery times Participated in a core workgroup tasked with developing templates for high level and detailed design documents that are used by the Architecture team as well as individual delivery teams to follow a consistent standard within all of Premera Worked closely with program managers, project managers, solution architects, enterprise architects and management to define milestones and ensure the high level and low level plans are aligned throughout the entirety of the project, which improved project success rate Assisted various delivery teams with adopting Agile Scrum & Kanban practices to improve customer satisfaction and reduce delivery time 01/2013 to 04/2014 Application Architect, Research & Development Company Name － City , State PriceMetrix is a SaaS startup based in the financial district of Toronto, Ontario, Canada. PriceMetrix processes vast amounts of transaction-level data and provides business intelligence solutions to retail brokerages, commercial and investment banks in US & Canada.   The Research & Development team at PriceMetrix designed and developed BI analytics SaaS applications that are used by financial advisors throughout North America on a daily basis. As the Application Architect, I was responsible for designing and developing a unified SaaS platform for hosting all of the web applications and services.   Led development of a new flagship SaaS platform to deliver business intelligence analytics to large North American financial institutions, which resulted in about 30% annual revenue increase for the organization Developed a highly available, mission critical web application with high quality user experience that is used by about 35,000 financial advisors on a daily basis and resulted in about 30% annual revenue increase for the firm Designed and implemented SSO (Single-Sign-On) functionality for PriceMetrix web applications platform, using SAML 2.0 (Security Assertion Markup Language) protocol and tokens, Microsoft ADFS 2.0 (Active Directory Federation Services), WIF (Windows Identity Foundation) and STS (Secure Token Services) to support multitude of clients with disparate authentication systems Conducted daily standups with technology and business teams of large retail wealth-management brokerages to customize and integrate PriceMetrix analytics applications within their proprietary order management systems and dashboards 04/2010 to 01/2013 Software Developer, Research & Development Company Name － City , State Developed data services for core platform to replace stored procedures and functions, which enabled the customer facing web applications and services to orchestrate complex functionality without rewriting business logic reducing solution development times by 100% (an average of 4 months vs 8 months prior) Built custom solutions to interface existing legacy systems with new applications to provide a seamless and rich experience for the clients while minimizing pains of using legacy systems Ported a data warehouse and various data marts into database projects, enabling the development team to fully automate deployment of databases and use source control to manage database schema, reducing build and deployment times by 85% 09/2009 to 04/2010 Enterprise Application Developer, Information Systems Company Name － City , State OACCAC is a not-for-profit shared technology services organization that supports Ontario's Community Care Access Centres (CCACs) located in Toronto, Ontario, Canada.   Created and delivered high quality software while in IT services group, which resulted in a promotion to Enterprise Applications Group within 1st year of joining the company Developed complex AJAX web-parts, user & custom controls for large healthcare applications: CHRIS (Client Health Related Information System) & HPG (Health Partner Gateway) Helped setup and deploy CruiseControl (a continuous integration/deployment tool) to reduce build and deploy times by 70% 09/2008 to 09/2009 Software Developer, IT Services Company Name － City , State Developed and improved applications used by the IT Services team by working closely with network and server specialists. Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users. Developed and improved applications used by the IT Services team by working closely with network and server specialists Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users Integrated Operations Configuration Management Database (CMDB) with Windows Management Instrumentation (WMI) to poll critical performance indicators from servers; whenever a certain indicator reached the predetermined threshold, an automated alert was generated and sent to Infrastructure operations teams via email and instant messaging, allowing them to pre-empt system failures and outages Education Jun. 2009 Bachelor of Engineering : Systems & Computer Engineering (B.Eng), Honours Program University of Guelph － City , State , Canada Information Technology Infrastructure Library (ITIL) v3 Training Jan. 2010 The Open Group Architecture Framework - TOGAF 9 Level 1 Training Oct. 2014 Skills .NET, ASP.NET, Active Directory, Agile, AJAX, API, Architect, automate, BI, business intelligence, Cascading Style Sheets, excellent communication, ca, Computer Engineering, Configuration Management, consultant, content management, creativity, CSS, Client, clients, customer satisfaction, data warehouse, databases, Database, delivery, designing, Eclipse, Electronic Medical Records, email, financial, focus, Forms, functional, Gateway, HTML, IIS, Information Systems, Information Technology, Insurance, IT Strategy, ITIL, Java, Javascript, Linux, logic, Mac, messaging, Access, C#, exchange, Windows, Modeling, MVC, Enterprise, network, Object Oriented Programming, Oct, Operating Systems, order management, processes, Product Development, profit, promotion, Proxy, purchasing, quality, Quality Assurance, Research, retail, Scrum, servers, Scripting, software engineering, SQL, SQL Server, telephony, T-SQL, UML, Visual Studio, wealth-management, web applications, website, websites

HEALTHCARE

SALES REPRESENTATIVE; SALES MANAGEMENT Summary I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information. Highlights I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them I have been consistently at the top of any sales team I've ever been on While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600. Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T I've been given multiple awards for my sales results through various companies Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville Selected to represent my high school as a member of West KY Teen Leadership Group Intelligent, self-starter, motivated, a "think outside the box" problem solver, extremely competent in sales & sales management, positive and self sufficient Was selected as number one business student out of 350 students in my graduating class in high school Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer Selected Mr. Future Business Leader of America regionally in 2001 Given full academic scholarship to the University of Louisville I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it Was invited to attend Nation Young Leaders Conference as a senior in high school Was invited to first ever Global Young Leaders Conference in Australia Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly Experience October 2009 to Current Company Name City , State Sales Representative; Sales Management As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep. Lead in wired sales, feature & accessory sales and customer service scores Won an award for being over goal for customer service scores for the year. Within three months of being hired I was asked to assist in training new sales reps. May 2007 to March 2008 Company Name City , State Airman/Cryptologic Linguist As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures Was selected as Dorm Leader for my flight Was picked to handle sensitive data transfers/processing information out of over 500 Airman Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged June 2004 to May 2007 Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals Assisted in hitting over 14 months straight of being in top ten of company for customer service results Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year Education 2005 University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History Attended the University of Louisville on full academic scholarship Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training Plan on moving to MBA/HR Degree after graduation Military Experience May 2007 to March 2008 Company Name City , State Airman; United States Air Force Used time in service to develop leadership & organizational skills Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member Led & trained other members/airmen in multiple areas Was tested and selected for proficiency in foreign languages

SALES

ENGINEER Summary Work Ethic,  Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions.    Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 to Current Company Name City , State Engineer Assisted customers with complaints. Performed routine maintenance. Troubleshot electronic parts of the building. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Issued room keys and escort instructions to bellhops. Prepared sheetrock, metal and wood surfaces for painting. Refinished household furniture such as desks, chairs, tables and bookcases. Coordinated and completed ongoing routine painting of the exterior and interior of the properties. Collaborated with electricians, carpenters and mechanics to complete construction projects. Completed basic plumbing, electrical, carpentry and HVAC duties. Operated compressors, striping machines, sandblasters and spray equipment. Completed and updated all work orders, records of service calls and work logs. Covered floors before prepping, priming and painting all surfaces. January 2012 to Current Company Name City , State Handyman Transfer tools, parts, equipment, and supplies to and from work stations and other areas. Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete. Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools. Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning. Hold or supply tools, parts, equipment, and supplies for other workers. Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment. Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools. Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment. Assemble and maintain physical structures, using hand or power tools. Tend and observe equipment and machinery to verify efficient and safe operation. Apply protective materials to equipment, components, and parts to prevent defects and corrosion. Order new parts to maintain inventory. Diagnose electrical problems and install and rewire electrical components. Prepare work stations for use by mechanics and repairers. January 2004 to September 2013 Company Name City , State Healthcare Provider Provided Healthcare for at Home Patient. January 2000 to January 2004 Company Name City , State Arcade Repairman / Technician Fill machines with products, ingredients, money, and other supplies. Keep records of merchandise distributed and money collected. Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products. Test machines to determine proper functioning. Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required. Clean and oil machine parts. Record transaction information on forms or logs, and notify designated personnel of discrepancies. Adjust machine pressure gauges and thermostats. Maintain records of machine maintenance and repair. Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers. Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams. Order parts needed for machine repairs. Disassemble and assemble machines, according to specifications and using hand and power tools. Install machines, making the necessary water and electrical connections in compliance with codes. Refer to manuals and wiring diagrams to gather information needed to repair machines. Transport machines to installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City , State , United States High School Diploma Valencia College City , State , USA Associate of Arts : Graphic Art and Design Skills Typing (Greater then 40 words a minute) Networking (Computer) Computer Management Rebuild/Repair Computer (Hardware) Computer Software Installation (Operating Systems) Photoshop Experience Excel Experience Microsoft Office Experience Spreadsheet Experience Power Point Experience

HEALTHCARE

MANAGER, QUALITY ENGINEERING Executive Summary With over 14 years of experience in the fields of Class II and III medical device manufacturing, molecular diagnostics, and biotechnology; the last 8 of which have been managing engineers, technicians as well as supervisors, I bring strong technical leadership to any organization. I have a solid background in data analysis and statistics that I use to develop and continuously improve all aspects of the manufacturing process with a focus on efficiency and consistency. Core Qualifications ProEngineer/CREO, MiniTab, MS Office Suite, MS Project, MS Visio, Injection Molding, Trackwise, Catsweb Professional Experience Manager, Quality Engineering April 2014 to Current Company Name － City , State Manage the Quality Engineering Team, the Complaints Department, and the Metrology Department at Alcon's Class II and Class III medical device manufacturing facility. Responsible for improving site compliance and reducing recurring deviations through NCR Investigations and CAPA implementation. Investigate customer complaints and interface with regulatory groups to provide feedback to doctors. Direct the teams to provide Calibration support for two medical device-manufacturing facilities. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Senior Engineer II (Managed Process Engineering and Automation Groups) March 2011 to April 2014 Company Name － City , State Process Control Lead Responsibilities added September 2013. Managed the Process Engineering and Automation Groups at Alcon's Class II/III surgically implantable optic device and delivery systems manufacturing facility. Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports. Responsible for the engineering activities and support related to all aspects of the manufacturing process including: Injection Molding, Assembly, Curing, CNC machining, Chemical Processing, and Inspection. Applied technical expertise to improve yield of AcrySof® manufacturing. Helped to reduce the particulate reject rate for Wavefront product by 50%. Reduced dimensional failures from 5% to to <0.3% and="" saved="" the="" facility="" ~$1.4m="" in="" labor="" and="" materials=""> Led the implementation of multiple automation projects, each of which have improved quality, increased capacity, and reduced cycle time with paybacks realized between 1 and 3 years. Managed departmental budget, automation budget as well as capital projects to achieve savings of at least $100k without sacrificing service levels. Senior Engineer I September 2007 to March 2011 Company Name － City , State Supervised the Drafting group, Custom Tool Production, Milling, Injection Molding, and Clean Room Engineering Support staff for both Class II and Class III medical device manufacturing. Set priorities, provided direction, and supervision to direct reports. Specified, developed, procured, and validated addition of vision inspection systems to the automated milling machines and improved cut quality and consistency of AcrySof® Single-Piece IOLs. Provided technical support for the injection molding process, assembly, curing, machining, and clean room operations. Process Engineer II February 2005 to September 2007 Company Name － City , State Engineer responsible for process development and improvement at Alcon's Class II/III medical device manufacturing site. Designed, built, validated, and implemented the next generation automated milling machines for use in AcrySof Single-Piece IOL manufacturing. Increased output in AcrySof Single-Piece IOL milling by more than 25% while not impacting quality through an iterative process of adjusting key parameters and verifying impact on cycle time and product quality. Designed, built, tested, and validated the prototype packaging and labeling workstation. Evaluated prototype for ergonomics and work flow with the help of production personnel. Modified the design accordingly and built, and validating the remaining 23 workstations. Validated improvements to the software after initial release. The resultant stations prevent packaging failures from getting out into the field. Developed and analyzed proof of concept models to evaluate manufacturing improvements using Pro/E prior to implementation. Set priorities, provided direction, and supervision to one direct report Research Engineer September 2003 to February 2005 Company Name － City , State Designed, built, and tested an automated reagent packaging system to improve lot homogeneity and increase manufacturing throughput of Lab-in-a-tube (LIATTM) technology. Created original Labview programs and amended existing programs to improve functionality for numerous test fixtures and automated systems. Designed and built a novel spotting-device for producing protein microarrays compatible with a 96-well microplate format for high throughput applications. Programmed Labview spotting routine for the protein microarray spotting-device. Tested numerous concepts to develop design parameters of the LIAT analyzer (ie.tube tensioning, segment length, tube diameter). Assisted in the preparation of patent applications and responses to examiner's actions. Patent Examiner July 2002 to September 2003 Company Name － City , State Reviewed patent applications for compliance with the United States Code and determined novelty of invention. Composed reviews of applications and communicated with applicants to assist them through the patent process. Graduate Research Assistant September 2000 to July 2002 Company Name － City , State Designed, built, and tested an apparatus for producing sol-gel based DNA hybridization arrays. Developed and troubleshot instrumentation for controlling pad size and placement within an array. Developed a sol-gel production protocol to provide specific pore size and flow characteristics for use in capillary chromatography. Created aerogel samples, conducted compression testing, and measured the internal surface area. Education Master of Science : Mechanical Engineering UNIVERSITY OF VIRGINIA － City , State Bachelor of Arts : Physics and Biology COLBY COLLEGE － City , State Skills Manufacturing, Assembly, Automation, Budget, Calibration, CNC, Coaching, MS Office Suite, MS Project, MS VIsio, MiniTab, Stat Graphics, Process Engineering, Manufacturing process development and improvement, Manufacturing yield improvement, CIP, Pro Engineer/CREO Awards and Memberships Alcon Special Achievement Award Graduated with distinction in Physics Member of Sigma Pi Sigma, Physics student honor society

ENGINEERING

AREA MANAGER Professional Summary Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients.  Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards.  Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget.  Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements.  Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements.  Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening and closing procedures Work History 10/2014 to Current Area Manager Company Name – City , State Resolved conflicts promptly to promote a positive environment for customers. Transformed underperforming teams into productive, profitable teams. Dedicated to expanding client bases by building lasting relationships. Approached new tasks with enthusiasm and passion. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised 4 Offices and 112 employees.  Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days. Currently Managing a 90 Mil contract with a total of 4 locations.  01/2014 to Current Corporate Senior Safety Manager Company Name – City , State Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures. 01/2013 to 09/2014 Director Of Projects Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds. Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs. Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's.  Trained field personnel regarding safety and time management.   01/2011 to 01/2013 Construction Manager Company Name – City , State Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company. Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost. Demonstrated ability in leading crews within the RUS/USDA SOP and specifications. Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff. Managed multiple development projects by monitoring limited resources while completing projects on time. 01/2007 to 01/2011 Operations Manager/Owner Company Name – City , State Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV. Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff. Worked closely with Construction Management teams to provide detailed project plans for construction. 01/2006 to 01/2007 Construction Project Manager Company Name – City , State Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance. Possessed the key ability to help build strong teams through excellent communication skills and leadership. Prepared and maintained project-related documentation, to include quantities, materials, and payments. Management recognized for project management ability and drive to work through issues for on-time completion. Skills Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers. Employee and Corp office relationship building. Technical adversity and very comfortable with must POS systems and data bases. Orical P6 scheduling and working knowledge of setting up schedules. Education 2010 Bachelor of Science : Information Technology UNIVERSITY OF PHOENIX - City , State Information Technology 2009 Associates : Telecommunications UNIVERSITY OF PHOENIX - City , State Telecommunications 2015 OSHA 510 The University of Tennessee - Knoxville - City , State Professional development completed in Safety. Certifications OSHA 510 CPR Adult & Child First Responder Certification

CONSTRUCTION

PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. Core Accomplishments Top Personal Banker and Business Advocate in the District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards for exceeding sales goals and customers satisfactions. Received Most Balanced Performer Award. Received Employee of the Year Award. Received several Employee of the Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters of appreciation and recognition from numbers of highly satisfied customers Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation Received Highest Quality Score Award as Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City , State Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 to Aug 2013 Company Name － City , State Played a vital role in the customer banking experience. Built relationships with customers by providing them with products and services to meet their needs. Acquired, retained, deepened and managed relationships with customers. Generated growth in balances through sales, marketing, promotion and referral of products and services. Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm. Managed, maintained and developed assigned portfolio of customers. Profiled customers. Uncovered high potential and high balanced customers. Uncovered customer's financial needs and provided them product and service recommendations. Developed and cultivated existing customer relationships. Called existing and prospect customers. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs. Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Participated in and occasionally facilitated daily branch team meetings. Assisted with coaching and training new bankers, tellers and other branch professionals. Participated in special projects, sales campaigns and assignments as requested. Identified and resolved complex client service opportunities. Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community. Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship. Was licensed in Investment- Series 6, 63 and Insurance. Trained as a Small Business Specialist. Personal banker. Jun 2009 to Oct 2009 Company Name － City , State Engaged in sales and service activities in a traditional branch setting. Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Referred customers to other areas of U.S. Bank when appropriate. Converted service opportunities into sales events. Acquired, retained, deepened and managed relationships with customers. Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services. Provided banking sales solutions for deposit, loan and investment products. Acquired new clients and developed current book of business. Supported the branch in achieving sales goals. Provided sales and service assistance to customers. Developed and maintained broad knowledge of products and services to appropriately support client needs. Ensured compliance with operational, security and audit procedures and policies. Participated in special projects, sales campaigns and assignments as requested. Trained as a Business Banker and participated in extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 to Jun 2009 Company Name － City , State Answered inbound calls pertaining to customers questions and concerns regarding their accounts. Serviced customers existing accounts. Recommended new products and services. Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience. Achieved aggressive sales goals which were measured in daily basis. Maintained a well balanced performancein the field of Sales and Customer Satisfactions. Referred customers to specialists when necessary. Assisted supervisors and managers in retaining new and existing employees. Served as a mentor shadower to other telephone bankers and customer service representatives. Assisted supervisors in coaching other bankers and customer service representatives. Provided and shared best practices to fellow employees. Education Bachelor's Degree , Social Work St. Bridget's College － City , Philippines Passed the Licensing exam in Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure and Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management and Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups and Acquisitions Team Building Team Leadership Team Player

ADVOCATE

FIELD HR ASSOCIATE Summary Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence. Handles tasks with accuracy and efficiency. ______________________________________________________________________________ Skills *Verbal and written communication skills *Time management and organization skills *Powerpoint presentations *Flexible *Recruiting *Investigation training *Employee engagement *Ability to develop and execute recruitment strategies *Analyze data and recommend opportunities for improvement *Experience in preparing for audits *Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings. As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points. My qualifications are the exact match to your job descripton: * Capable of carrying out the recruitment process efficiently while maintaining quality standard. Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days. * Able to consistently draft new and improve HR policies and procedures to boost staff motivation. Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company. * Proficient in executing effective employee performance evaluations and subsequent performance based appraisals Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc. With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon. Best regards, (Signature) Nathan Talovsky Enclosure. *Mar *Human Resource Coordinator Thank You Email after Interview A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in. Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time. _______________________________________________________________________________ Human Resource Coordinator Thank You Email To: Jennifer Miller [Email] Subject | Re: Human Resource Coordinator - Kimberly Perez Dear Ms. Miller, Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company. I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate. Essential Functions * Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. * Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries. * Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). * Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. * Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. * Analyzes data and provides recommendations to management for improvement initiatives. * Prepares, audits, and monitors Affirmative Action Plans. * Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. * Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. * Assists management with development of job offers, which includes gaining appropriate approvals. * Ensures all new employees are on-boarded effectively. * Manages participation in all government-sponsored tax credit programs. * Facilitates and conducts training. * Participates in hub and station assessments and assists with strategic planning solutions. * Participates in Operations' staff meetings. Minimum Education * Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree. Minimum Experience * Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area. Required Skills, Abilities and / or Licensure * Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management. * Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs. * Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. * Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred. % of Travel for the Position 50%-75% Address Highlights Human Resource Generalist PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 to Current Company Name Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employeeinquiries. Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. Analyzes data and provides recommendations to management for improvement initiatives. Prepares, audits, and monitors Affirmative Action Plans. Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. Assists management with development of job offers, which includes gaining appropriate approvals. Ensures all new employees are on-boarded effectively. Manages participation in all government-sponsored tax credit programs. Facilitates and conducts training. Participates in hub and station assessments and assists with strategic planning solutions. Participates in Operations' staff meetings. Financial Aid Counselor May 2013 to November 2013 Company Name － City , State Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Review billing for accuracy. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Financial Aid Advisor June 2010 to May 2012 Company Name － City , State Check loan agreements to ensure that they are complete and accurate, according to policies. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Maintain and review account records, updating and categorizing them according to status changes. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Review accounts to determine write-offs for collection agencies. Human Resource Coordinator November 2007 to March 2010 Company Name － City , State Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepared, presented and distributed employee communications, publications and announcements. General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources. Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers. Key Accomplishments Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment. Education Master of Science : Human Resource Management , July 2014 Strayer University － State Human Resource Management Bachelor of Arts : Human Resource Management , June 2011 Strayer University － State Human Resource Management B.B.A : Human Resource Management , 2005 University of Clifton － City , State Human Resource Management PHR certification - HR Certification Institute, Pomona, NY. [ : 2006 ] HRCI certification : 2006 HR Certification Institute － City , State Affiliations Member of Alpha Chi National Honor Society Member of National Society for Collegiate Scholars Personal Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time 1101 E Cleveland Road City Hutchins State Texas Zip Code 75141 Search Engine Description Human Resources Domicile Location P753 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

HR

8TH GRADE LANGUAGE ARTS TEACHER Summary Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Seeking a position that will be both challenging and fulfilling. Highlights Lesson planning expertise Academic performance evaluations IEP familiarity 504 familiarity Behavioral disorders knowledge Certified Student Teacher Trainer Tutoring experience MS Office proficient Standardized testing Google Drive familiarity Accomplishments Achieved high growth on 2013-2014 school year End of Grade Assessment for Reading. Chosen to be an assessment creator for the North Learning Community in Charlotte Mecklenburg Schools, based on high growth for 2013-2014 End of Grade assessment scores. Helped more than 75% students reach their Individual Education Program goals. Chaperoned the 8th grade trip to The Outer Banks with 120 students. Education 2013 Teaching Middle Grades Language Arts University of North Carolina at Charlotte － City , State , U.S. 2011 Bachelor of Arts : English University of North Carolina at Charlotte － City , State , U.S. English Major Journalism/Sociology Minor Teaching Experience 04/2013 to Current 8th Grade Language Arts Teacher Company Name － City , State Attend professional development, communications with parents, assessments of students, and staff meetings. Teach high level Talent Development Students English 1 level course work. Lead 8th grade ELA Professional Learning Community Establish and maintain positive relationships with students, parents, and colleagues Teach students that are academically struggling and in need of a small classroom setting for successful development. 10/2013 to 05/2016 6th/8th Grade Language Arts Tutor Company Name － City , State Provided students with an academically enriched opportunity that addresses core skills for mastery level performance. Helped bridge the academic gap documented by school assessments. Enhanced student skill and overall academic success at Ridge Road. Professional Leadership 10/2015 to Current Advisor Company Name － City , State Create an outlet and social transitional aid for Ridge Road's 8th Grade ladies, heading to high school. Cover common issues that the young ladies face daily such as; health, fitness, daily troubles, social media, self advocacy, public speaking, and studies. Award participants with awards, scholarships, and gifts from the community sponsors. 08/2015 to Current Company Name － City , State Help to improve lines of communication and to promote a free exchange of ideas to facilitate the educational process in the school buildings. Address issues of common concern in the building, including but not limited to discipline, scheduling, money collection, health and safety, and professional employees doing administrative duties. Submit a quarterly report of all meetings and recommendations to the staff in the building. 08/2015 to Current Teacher Leader Company Name － City , State Facilitate the involvement of the school community in the development of the School Improvement Plan Encourage, support and create opportunities for involvement from parents in the community Contribute to the design of the School Improvement Plan Monitor the effectiveness of the School Improvement Plan Use data as the driving force to create programmatic instructional change Facilitate communication within the Professional Learning Community 08/2015 to Current Advisor Company Name － City , State Work with and through Student Leaders to carry out a phase of their civic education and enhance their leadership skills Serve as a resource person, a leader to all the members of the Student Council Build and develop Student Council Members Leadership skills in areas such as communication, goal setting, team building, time management, group dynamics, diversity, problem solving, and project planning Help to mold attitudes and character of Student Leaders Professional Development. 06/2015 to Current Teacher Leader Company Name － City , State Coordinate the improvement of instruction of the school based on data. Serve in an advisory capacity to the principal/director and support the development and implementation of the School Improvement Plan. Reflect, assess, and plan schools data usage and effectiveness with a focus on student leadership and achievement. Professional Development 04/2014 to 12/2014 CTI Fellow Company Name － City , State Enrolled and participated in one of CTI's eight multidisciplinary seminars (Visual Storytelling in Young Adult and Children's Literature). Spent the summer reading and researching related curriculum units in which to develop for students. Created curriculum unit to generate learning beyond the classroom. Published curriculum unit to CTI and Yale National Initiative websites (Freedom Schools: Exploring Racism, Tolerance, and Prejudice. 03/2016 RCA Educator Trainee Company Name － City , State Learned ways to increase student engagement, ensure academic rigor, and create a climate and culture that leads to success Observed master teachers in action Engaged in dynamic workshops Discovered how to implement the "Three Pillars of RCA" at my school 05/2014 to 08/2014 Servant Leader Intern Company Name － City , State Attended National Freedom School Training in Tennessee with interns from around the country and in-town training with Freedom School Partners Set-up, maintain and breakdown classroom space Served as energetic Harambee' leaders each day of local program operation Delivered the Integrated Reading Curriculum to a class of ten or more students for 6 weeks during the summer months, *according to the standards developed by the Children's Defense Fund Served as a leader of afternoon activities and other special events; chaperone field trips Maintained health and safety standards & accurate records relating to attendance and first aid Collaborated with the program staff to establish and maintain a positive, supportive and structured environment for the *children entrusted to their care. Skills AP Style, MLA Style, CANVAS, goal setting, health and safety standards, instruction, team building, lesson plans, meeting leader, Microsoft Office, Windows Operating Systems, problem solving, project planning, public speaking, Reading, researching, safety, scheduling, seminars, structured, Teaching, time management, websites, workshops

ARTS

ADULT EDUCATION INSTRUCTOR Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.   Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning. Experience Company Name City , State Adult Education Instructor 08/2016 to Current Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college  Company Name City , State Agriculture/Credit Recovery Teacher 08/2000 to Current Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Company Name City , State Agriculture Teacher 08/1995 to 08/2000 Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Material Development Created Diploma program for Adult Education  targeting students who have the desire to achieve receiving their diploma and    to create an engaging educational experience. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. ​ Education Subject Matter Authorization in Science: Science 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert 2005 University Of San Diego , City , State , USA Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills Excellent classroom management  Experience working with special needs students, as I feel Ag and special needs go and and hand Effectively work with parents Motivating students Innovative lesson planning Positive atmosphere promotion Advise students on academic and vocational curricula and on career issues Community Service Blooming FFA we completed jacket drives for the less needy Bloomington FFA completed shoe drives We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate Worked with the Builders Club and helped with the Veterans Dinner Additional Information Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience. Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate. Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Parent Communication - Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year.

AGRICULTURE

COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator of Student Personnel Services // City , State // July 2015 to Current Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program. I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential. It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget. Company Name Lead Counselor/Director of College Counseling // City , State // March 2010 to June 2015 Company Name Counselor // City , State // August 2006 to March 2010 Grades 9 - 12, Friendswood High School. Company Name English Language Arts Teacher // City , State // August 2002 to June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. I also served as the 7th grade team lead. Company Name English Language Arts Teacher // City , State // January 2002 to June 2002 Grades 9 - 12, Ed White Memorial High School. As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates. Company Name Administrative Assistant // City , State // July 2001 to November 2001 As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs. To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents. Company Name English Language Arts Teacher // City , State // August 2000 to June 2001 As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master of Science - Counseling University of Houston Clear // City , State // 2006 Counseling Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification - Bachelor of Arts - English and History Texas Tech University // City , State // 2000 English and History Graduated Summa Cum Laude Certified in English and History (6-12) by the Texas State Board for Educator Certification -

ARTS

ENGINEERING OFFICE CLERK Experience Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Work History Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Education B.S. Degree : Progress , 01/2020 University of Alabama in Huntsville - City , State 2016 East Limestone High School - City , State GPA: 3.98 Summary To obtain a rewarding position in a field where my skills can be further developed and utilized. Summary of Qualifications Three years of experience in customer service Performed volunteer work within the community through various service organizations Computer literate and a dedicated team player with a strong work ethic Dependable, motivated, detail oriented individual with strong organizational skills Excellent verbal and written communication skills Highlights Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint Administrative Assistant Benefits Clerical Clients Data entry Database Features Filing Forms GIS Mailing Meetings Excel Mail Outlook SharePoint Microsoft Office - Word Office equipment Policies Processes Reception Recording Retail Scanning Telephone Phone Typing Skills Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint, Administrative Assistant, benefits, clerical, clients, data entry, database, features, filing, forms, GIS, Mailing, meetings, Excel, Mail, Outlook, SharePoint, Microsoft Office - Word, office equipment, policies, Processes, reception, recording, retail, Scanning, telephone, phone, typing

ENGINEERING

GRAPHIC DESIGNER Summary Versatile professional and hands-on leader who motivates, trains and coaches employees to drive progress toward project and company milestones. Highlights Customer-oriented Employee training and development Client and vendor relations Invoicing and purchase orders MS Office Advanced problem solving skills Driven Strategic thinker Superb communication skills Detail oriented Microsoft Word, Excel, PowerPoint Proficiency in web designing Professional demeanor bilingual Experience 05/2014 to 01/2016 Graphic Designer Company Name - City , State Tracked and evaluated staff performance, and handled all promotions and terminations. Completed purchase orders and customer invoices. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects. 08/2012 to 01/2016 Graphic Designer Company Name - City , State Created visuals that appeal to leaders in the big data and high-tech world. Surpassed revenue goals in four consecutive quarters. Designed unique print materials, including advertisements, brochures and logo designs. Prioritized graphic workload and effectively coordinated multiple projects. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. 03/2013 to 05/2014 clerk Company Name - City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Unboxed new merchandise. Updated register logs. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Education certificate : Computer Technician Network Specialist Fresno City College - City , State , United States Skills Data Entry, Customer Service, Human Resources Leadership, Interpersonal Skills, Inventory control , Marketing, Problem Resolution Project management, Staff Training,Staffing, administrative Bilingual; English and Spanish

DESIGNER

CASHIER Summary 3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Highlights Excellent communication skills and rapid and precise customer service skills Self-motivated Quick learner Strong verbal communication Organized multi-tasker Team leadership Friendly and helpful Proficient in cash management. Valid OH driver's license Local/state health laws knowledge Late-night shift availability Credit card processing Carbonated beverage dispenser cleaning and Multi-line phone talent maintenance Healthy meal preparation Fast and efficient service worker Patient-focused care CPR certification. Accomplishments Employee of the Month at Taco Bell Experience Cashier Dec 2014 to Dec 2014 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Certified Home Healthcare Aide Feb 2014 to Sep 2014 Company Name － City , State Provided patient education. Treated patients with strokes. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Assisted patients with daily functions. Delivered in-home care to disabled children and adults. Ensured safety and well-being of patients. Transported patients to and from different departments. Assisted patients with bathing, dressing, hygiene and grooming. Completed all daily living tasks to enhance the quality of life of elderly patients. Engaged patients with games, crafts, cooking, music, reading and other activities. Deli/Bakery Clerk Mar 2013 to Jan 2014 Company Name － City , State Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Crew Trainer Sep 2012 to Mar 2013 Company Name － City , State Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor. Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Crew Member Mar 2012 to Aug 2012 Company Name － City , State Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Performed all position responsibilities accurately and in a timely manner. Education High School Diploma 2012 Trimble High School － City , State , Athens Associate of Science , Health and Wellness Washington State Community College － City , State , Washington Skills Excellent Customer Service. Certified in CPR and First Aide. Fast learning and working skills.

HEALTHCARE

SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families Professional Experience Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create "living" technology that supports strategic vision and goals, as well as growing customer needs. Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure. Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites. Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption. Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth. Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery. Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities. Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years. Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families. Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment. Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors. Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now. Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State Challenged to secure and improve reliability of wide area network and all future business expansions sites. Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system. Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases. Responsible for overall performance and availability of all aspects of the network. Analyze network and design upgrades/changes as needed. Assess the company's current and future network needs using scalable systems. Responsible for all aspects of E-mail group. Oversee the design, development, release, and maintenance of e-mail application systems. Responsible for all aspects (software and hardware) of organization's network systems. Recommend, implement, and maintain network architectures (LAN and WAN). Assist in the development and maintenance of network communications. Use knowledge of LAN/WAN systems to help plan and install internal and external networks. Test and evaluate network systems to eliminate problems and make improvements. Network Administrator , 01/1997 to 01/2001 Company Name － City , State Network Administration Install, configure and maintain organization's network. Build networks and maintain external and internal web presence; administer the networks. Perform system backups on its internal and external web network servers. Design and support server systems and supporting software. Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN. Install, configure and repair workstations. Provide end users support for all LAN-based applications. Education Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry

INFORMATION-TECHNOLOGY

HR MANAGER Summary HUMAN RESOURCES MANAGER Extensive background in administrative duties, including experience in implementing staff development and training, mediation, conflict resolution, benefits and compensation training, HR records management, HR policies development and legal compliance. *Demonstrated success in, developing teambuilding programs, and writing personnel manuals, coordinating special programs, job descriptions and online State Mandated Training. Highlights University Events/Special Programs Prepare Agendas FMLA/ADA/EEO/WC Mediation & Advocacy HRIS Technologies TESOL Teacher for University staff Employee Relations Web Design using RedDot and Sharepoint HR Program/Project Management Microsoft Office Suites Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures Publisher/InDesign/Quark Accomplishments Enjoy 5k Runs/Walks OF NOTE Professional Development: Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, customer service, supervisory training, and workplace safety/security. Created publications and advertisements for TWU and THEHRA conferences. Invited as guest speaker for Staff Development Days on the TWU Houston campus and several affiliated conferences. Developed online State Mandated Training for TWU employees. Experience HR Manager 01/2007 to Current Company Name City , State Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Work is performed with considerable independent judgment and wide latitude under the limited supervision of the Director of Human Resources Professional Services. Key Results: Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Implementation of TESOL program (Teaching English to Speakers of Other Languages). Conduct exit interviews with staff employees and develops procedures for resolving problems discovered through exit interviews. Responsible for implementation, maintenance and training for the Staff Performance Evaluation System. Coordinate Service Awards, Staff Awards and Retirement Recognition programs. Responsible for the coordination of New Employee Orientation. Maintain the calendar plan for scheduling special events, training schedules and New Employee Orientation schedules. Web spinner for Human Resources & Newsletters using RedDot and Sharepoint. Responsible for establishing job standards for subordinate staff and effectively evaluation staff under charge. Manage and prioritize additional tasks that have been assigned by Associate Vice President. HR Representative III 01/2001 to 01/2007 Company Name City , State Promoted to fulfill a broad range of HR functions, including training employees on newly implemented PeopleSoft Time and Labor module, administering their FMLA program, and managing HR records. Key Results: Trained over 250 time keepers on time keeping techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to a successful implementation of PeopleSoft. Leadership Development Training for faculty and staff. Translated and facilitated training in Spanish. Designed and refined course material to the needs of specific departments Assisted in coordination of special programs/events. Restaurant Manager & Trainer 01/1993 to 01/2001 Company Name City , State Responsible for the overall business performance of managing the restaurant and training all new employees. Key Results: Encouraged guest's satisfaction. Special Events Responsible for hiring and training wait staff, bar staff and kitchen staff. Translated and facilitated training in Spanish. Designed and refined training material to the needs of specific areas. Assisted in maintaining the quality and standard of food, health, service and safety. Education Bachelor of Science (BS) : Sociology 1999 TEXAS WOMAN'S UNIVERSITY City , State Sociology Affiliations Society for Human Resource Management (SHRM) North Texas Society for Human Resource Management (NTSHRM) Texas Higher Education in Human Resources Association (THEHRA) International TEFL and TESOL Training membership (ittt) Denton High School Girls Softball Association Skills ADA, ADMINISTRATIVE SKILLS, administrative, coaching, Employee Relations, training employees, English, Special Events, hiring, HRIS, Human Resources, HR, InDesign, Leadership Development, Director, managing, Mediation, Microsoft Office Suites, Publisher, Sharepoint, Newsletters, Organizational Development, PeopleSoft, Performance Management, Policies, Project Management, quality, Quark, managing the restaurant, safety, scheduling, Spanish, supervision, Teacher, Teaching, training material, Web Design, workshops

HR

TELEPHONE INTERVIEWER Summary Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable and receivable Customer Service Inbound and outbound calls PC and MAC OS Microsoft Word 1 Experience 04/2013 - Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S. Department of Agriculture (USDA). More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture. Performs telephone interviews for a wide variety surveys and censuses. Telephones respondents and explains the purpose of survey or census to gain cooperation. Obtains and records data on a survey instrument. Reviews information for completeness, edits and assist in the clerical processing of the collected information. Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment. This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing. What is a SharePoint site. A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas. A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making. A SharePoint site helps groups of people (whether work teams or social groups) share information and work together. For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules. Discuss ideas and review documents or proposals. Share information and keep in touch with other people. 05/2011 - 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients. Handled customer questions, complaints, and billing inquiries. Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts. 10/2010 - 05/2011 Company Name Sales Executive is one of the world's leading media and entertainment companies. It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally. Securely acquired potential client information to establish new internet service. Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions. Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery. 12/2008 - 11/2010 Company Name Stocking Associate Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents. Organized the stock room to ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays. Education 2012 Gateway Institute of Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site

AGRICULTURE

PUBLIC RELATIONS SPECIALIST https://chelseapensapiece.wordpress.com/ Professional Summary Highly ambitious communications professional, excellent at juggling multiple tasks and working under pressure. Broad experience across military, healthcare, and engineering industries. Skills Media Relations Media Communications Digital Marketing Research Strategic Planning Social media Social Media Analysis Content Management Systems Strong verbal communication Project management Work History Public Relations Specialist , 03/2017 to Current Company Name – City , State Author news releases, pitches, blogs,  CEO letters, articles and commentaries for various platforms to include trade publications, statistical reports, online blogs and other forms of external media Provides staff assistance in carrying out information and strategic marketing programs of NCCPA  Prepare and draft press releases biannually for more than 50 recipients of the Certificate of Added Credentials   Script, host and record quarterly podcasts on topics related to certification, health philanthropy, exam development Research emerging trends and topics in healthcare for fact sheets and news pitches to healthcare journalists  Attend healthcare conferences to promote the value of the certification process  Social media contributor Create monthly staff newsletter Public Affairs Specialist , 12/2010 to Current Company Name – City , State Prepares and distributes written and visual information for external and internal audiences  Author regular mission-related stories for base publications and public websites; several articles re-released to wider audiences on Air Force Reserve Command platforms to include social media sites. Maximize the base's public website usage by linking traffic with social media stories and posts created on the wing's Facebook page.  Copy-edit and design layouts for base publications . Provide public affairs support during media events: Coordinated transport to Puerto Rico for NBC national news team and Fox News national news team during Hurricane Maria Recovery operations Streamline personnel tracking system to enhance inclusiveness and base morale. Photographs retirements, promotions and other major events for base's digital publication. Public Affairs Specialist , 08/2014 to 03/2017 Company Name – City , State Subject matter expert on digital information distribution systems: Updated and managed the public website via the USACE AFPIMS system  Designed website for CSS Georgia recovery effort which became a favorite among public audiences, bringing high-traffic to the website  Created congressional webpages, eliminating need to carry bulky discs to congressional visits  Searched, created, & dispatched the news clips daily - on average two hours sooner than expectation. Ensured all content produced by Corporate Communications Office gets exposure in other DoD channels: DVIDS, Army CORE, Public Works Digest & more  Managed district's Intranet site and turned it into a quick and convenient source of information for the workforce  Invested weeks into overhauling a new interface that hosts the most relevant info, increased visual appeal and is more user friendly  Established and executed an updating protocol that ensures the Intranet is a timely source of information with relevant updates Reorganized the site making nearly all of the content available within two clicks, directed and managed the design of new icons, reduced scrolling, trimmed clutter, and archived dated information. Authored articles and blog posts that included rainfall updates, employee recognition, civil works projects, deployments & STEM outreach  Assumed social media management duties in absence of primary manager  Connected social media to the public website by installing a plug-in that enabled Facebook and Twitter feeds to display on home page  Interviewed subject matter experts, drafts and publishes feature stories for external and internal audiences  Mastered the interview process to include research and preparation, putting the subject at ease, knowing the right questions and being conscious of other people's time  Adopted new communication techniques and applies them creatively to dynamic & evolving environments. Instrumental in successful execution of the District's change of command  Created, arranged & managed Change of Command information webpage  Updated photo boards in the commander's gallery and functioned as an usher for commander & dignitaries  Made professional development & self-improvement a priority Job Related Training Leadership Development Program, Level 1 (USACE, Savannah District, Savannah, Georgia) Scheduled completion: June 2016 CES Action Officer Development Course (USACE, Savannah District, Savannah, Georgia) Completed: March 2016 Airman Leadership School Distance Learning (Georgia Air National Guard, Savannah, Georgia) Completed: March 2016 CES Basic Course, Phase I (USACE, Savannah District, Savannah, Georgia) Completed: October 2015 CES Foundational Course (USACE, Savannah District, Savannah, Georgia) Completed: May 2015 Basic Public Affairs Specialist Course- Honor Graduate (Defense Information School, Ft. Meade, MD) Graduated: May 2011 News University courses: “Writing for clarity”, “The Art of the Interview”, “Making Writing Clean &Precise”, “Reporting with video” and other topics (USACE, Savannah District, Savannah, Georgia) Completed: August 2015 Education Bachelor's : Journalism, Public Relations , 2008 Georgia State University - City Minor in Marketing Certificate : Basic Public Affairs Specialist Course , 2011 Defense Information School - City Associate's Degree : Mass Communications , 2017 Community College of the Air Force - City Affiliations Public Relations Society of America, 2018 Software Competencies Strong proficiency in Microsoft Office 2013 and Adobe Creative Cloud Suite (CS6 2014) Publications Physician's Practice (monthly) KevinMD (January 2018) MedPage (April 2018) The Corps Environment (July 2015) Public Works Digest (July/August/Sept 2015)  Foreign Affairs Magazine (October 2015)  The Frontline newspaper (July and August 2015)

PUBLIC-RELATIONS

SAFETY MANAGER Summary Safety Manager with 16 years construction management experience. He is responsible for the safety compliance of the project and all sub-contractors. He brings extensive experience in various types of construction projects and is currently serving as a Safety Manager on a power delivery project in Southeast Texas. He has also served as the Environmental Compliance Manager on a USAID funded project overseas and has proven leadership abilities while serving multiple overseas tours with the U. S. Marine Corps. Highlights MS Office proficient Organized and detail-oriented Superb management skills Site safety coordinator Safe job site set-up CHST Certification OSHA 30 Hour OSHA 40 HAZWOPER First Aid/CPR/AED Trainer NCCER Certification Accomplishments Over 400,000 safe man hours over several projects Awarded a Safety Recognition from the USACE Jacksonville, FL District Awarded a Navy Achievement Medal while in Afghanistan Awarded an Army Commendation Medal while in Iraq Experience Safety Manager September 2015 Company Name － City , State Responsible for overall safety and compliance with local, state, and federal regulations on the project, to include subcontractors; project includes one new build power substation, upgrades to 4 other substations, and construction of 13 miles of transmission lines. Construction Manager October 2013 to August 2015 Company Name － City , State Omaha Lead Project - soil sampling and preparation, community relations and site sketches. Smalley Piper Project - oversight of water treatment plant construction (temporary). Several other small sampling events and construction projects Environmental Compliance Manager September 2012 to October 2013 Company Name － City , State His responsibilities included oversight of the project's environmental impact on the local communities to include the following: Develop and implement an Environmental Management and Mitigation Plan (EMMP) for four (4) project sites. Develop and submit reports to USAID pertaining to the implementation of the EMMP and any actual or potential environmental hazards pertaining to the construction process. Develop and implement a training plan for all expatriates and local staff. Oversee the construction of a 450m3 containment cell for the disposal of PCB impacted soils. Construction Manager March 2007 to September 2012 Company Name － City , State His responsibilities included oversight of the project and all sub-contractors on 4 long-term remediation projects to include the following: Perform the duties of the Site Safety Officer (Daily safety/tailgate meetings, inspections, etc.). Provide the Daily Quality Control Reports to internal and external clients. The collection of the perimeter air monitoring samples for various contaminant analysis as well the daily collection of particulate data utilizing various sampling apparatus. Maintain the Daily Site Logbook, and all paperwork associated with materials and equipment (to include manifesting of trucks). Track and maintain all contractor data for EPA records and to utilize for the Construction Completion Report. Provide technical assistance to the contractor as it pertains to the Remedial Design. Assist with all Community Relations issues that arise involving the site. Oversight of all construction activities including demolition, excavation and restoration. Gunnery Sergeant/E-7 February 1989 to March 2010 Company Name － City , State Gunnery Sergeant, E-7, Retired. Supervised subordinate Marines while acting as the Avionics Division Chief (62 personnel), Work Center supervisor (37 personnel), and Shift Supervisor (12 personnel). Awarded the Navy Achievement Medal for the management of a combat flown flag program in Afghanistan. Processed over 3,500 requests for flags and produced over $15,000 in profit from the program, during a 6 month deployment, to pay for junior Marines tickets to the Marine Corps Birthday ball in 2005. Awarded the Army Commendation Medal for outstanding leadership and production in the Intelligence Section of Third Army while in Kuwait in 2006-2007. Completed Non- Resident courses in leadership training through the U. S. Marine Corps while a Sergeant and again as a Staff Sergeant, also completed a resident course while a Staff Sergeant. Served in the following combat operations: Operations Desert Shield/Desert Storm, Operation Southern Watch, Operation Enduring Freedom (Bagram Afghanistan) and Operation Iraqi Freedom (Camp Arifjan Kuwait and Baghdad Iraq). Education BS : Occupational Safety and Health , 2016 Columbia Southern University － City , State , USA Expected Graduation: June, 2016 Skills Community Relations Construction management Environmental Management Leadership Safety Management Supervisor

CONSTRUCTION

UT-TSU AGRICULTURE / 4-H EXTENSION AGENT TRAINEE Summary Strong 4-H / agriculture education and extension background in areas of youth development and adult agriculture advocacy Expertise in outreach programs towards youth and adults Energetic, prospective extension agent who is a self-starter and team oriented with excellent analytical, organizational, and project management skills. Successful at building strong professional relationships as a skilled mentor and educator, who excels at bringing out the best in 4-H members, parents, and volunteers Knowledgeable about theories, methods, and curriculum standards used in designing, developing and delivering successful training programs, projects, and 4-H clubs Prospective extension agent who is organized, driven, and effective at using efficient educational methods while focusing on the individual needs of each participant. Core Qualifications Cheerful and energetic Dependable and engaging Teamwork oriented Innovative lesson plan delivery and development Strong interpersonal skills Outreach programming skills Student and volunteer recruiting and retention skills Achievements Educated new employees on proper facility procedures and policies, by developing a training manual for several training seminars within 4 years as a research assistant Promoted to Research Assistant Manager after only three months in position to support and train new staff. Completion of UT Extension Sumner County Summer Internship Program Sumner County Extension Office, Gallatin, TN 2013 Completion of Summer Enrichment and Reinforcement Program (SERP) College of Veterinary Medicine, Nursing and Allied Health, Tuskegee, AL 2006 Professional Experience Company Name City , State UT-TSU Agriculture / 4-H Extension Agent Trainee 09/2015 to Current Observe the daily aspects of an agriculture extension agent and a 4-H youth development extension agent Analyzed and participate on several in service Agriculture, 4-H, or teaching training workshops Help and set up 4H clubs and Master Beef programs Visit farms: soil sampling, weed, forage, or tree identification Supported tours and analyzed demonstrations at various workshops to increase my knowledge in field of study Continuing to develop my first year goals for the county: soil sampling test poster, weed/plant identification presentation, and Ag in the Classroom program (4-H) Understand and stay up-to-date on current and emerging issues involving youth and volunteer development. Attend in-service trainings to stay current on 4-H / Agriculture related guidelines and new program opportunities Learn by Doing" Company Name City , State Research Assistant Manager 05/2008 to 08/2015 Manage over herd health management of research animals and diverse undergraduate and graduate students General livestock record keeping Inventory control of farm supplies Development and management of livestock facilities: Nutrition and Health Collect and process field data, laboratory procedures, and various administrative tasks as needed to meet objectives of ruminant research projects Conduct educational lectures, demonstrations, and tours to outreach programs for extension agents, small farm producers, community, and elementary and secondary school districts. Prepare purchasing requisitions, invoices and purchase orders materials and services Assist with results of research proposals and evaluation of livestock research development programs. Company Name City , State UT Extension Intern 05/2013 to 08/2013 Assisted in tutoring 4-H students in various clubs for upcoming competitions Helped in setting up 4H club meetings, registering 4-Hers at judging contest, judged at the Sumner County Fair, and became an adult leader for 4H Camp Created a few monthly newsletter issues for the county on recent program activities and upcoming events Developed and delivered a few objectives, research-based educational programs to meet the needs of diverse adult and youth audiences; created an activity sheet and useful information on vegetables and pollination to 25 local community kids Assisted with decorating and photographing several program activities for 4-H Judged at the beef and sheep expo skill-a-thon contests: retail cuts, breeds, feeds, medication, and parts of the animal Assisted with livestock evaluation and showmanship of county 4-Her's Helped answer calls on identifying weeds and insects for county residents and gave them way to control their infestations. Attended 4-H camp with fosters independence, leadership skills, team building skills and environmental education and general life skills. Company Name City , State Veterinary Technician Assistant 05/2006 to 08/2008 Provide nursing care and healing therapy for animals Perform laboratory tests to help in finding of animal health problems Sterilize and prepare surgical equipment and clean after surgery Handle, and care for animals during treatment and surgery Produce radiography, and collect and analyze samples. Education and Training Master of Science : Agriculture Education and Extension 2014 Tennessee State University , City , State Bachelor of Science : Agriculture Science Animal Science/Pre-Veterinary Medicine 2008 Tennessee State University , City , State Skills Time Management Classroom: Discipline, Instruction, Management, Creative Lesson Planning Research Goal Setting, Implementation, and Program Development Community Involvement After School Tutor, Wright Middle School, 2007 After School Tutor / Mentor, Lee Chapel A.M.E. Church, 2006 Red Cross Blood Bank Volunteer, 2005 - Present Volunteer, Habitat for Humanity, 2005 Affiliations Member, Minority of Agriculture Natural Resources and Related Sciences: 2008 Member, Tennessee Louis Stokes Alliance For Minority Participation: 2008 Secretary, Block and Bridle Club: 2009 Coordinator, Pre - Vet / Animal Science Club: 2011 4-H Adult Leader: 2013 Vice President, GSAA: Graduate Students of Agriculture Association: 2014

AGRICULTURE

FULFILLMENT ADVOCATE Summary Guadalajara, Jalisco, Mexico With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives. Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP (SAP,BAAN,ORACLE, 4TH SHIFT) Eclipse(Pricing program) Accomplishments Created critical backlog tracking and improve on-time delivery, customer issues and safety statistics. Kept inventory by 99% System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V Increased services penetration rate from 20 to 25% Inventory reduced project from desktops linux converstion into WINDOWS Experience 04/2014 to Current Fulfillment Advocate Company Name － City , State Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management. Backlog Management Customer relationship Supply analysis Orde entry 06/2012 to 04/2014 Business Operation Analyst Company Name － City , State Liaison between sales and customer for analyze the best option for customer customization services. Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements. Analysis of backlog management. Responsible for 2nd touch area, p People management (80 people 2 shifts) Suppliers relationship 01/2011 to 06/2012 CSSM Customer Sales Support Manager Company Name － City , State Pricing update, New orderable items creation, customer relationship Anticipates and communicates product & pricing updates Ensures set-up and maintenance of Contracts (PS) Utilizes configuration tools to develop valid configurations meeting sales / customer reqs Create, submit, manage Lifecycle Maintenance of PN Proactively manages EOL & NPI in offering and catalog Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements 04/2010 to 01/2011 INVENTORY CONTROL TEAM LEAD Company Name － City , State Inventory Control supervision Customer Service New Projects Implementation Purchase and sales management People management Supervise, train and provide support to the Hub's Specialist 1 in charge. Drive the month-end closing process at end of period, Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales. Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact. Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved: 04/2008 to 04/2010 Cost Accountant Company Name － City , State General Ledger Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews. Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service. US GAAP knowledge SOX Audit VMI financial flows set up. PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process 05/2007 to 04/2008 Inventory Controller (Hub Specalist) Company Name － City , State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers. Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility. Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management. 05/2006 to 05/2007 Replenishment Coordinator Company Name － City , State VMI Management Supply chain management Inventory control Work with Buying staff and Store Operations to identify sales/inventory opportunities Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery. Supply Chain Management. Education 2008 Diplomado : Cost Accounting University of Guadalajara － City , State , Mexico 2004 Bachelors Degree : International Business University of Guadalajara － City , State , Mexico Personal Information Languages English 90% Portugues 60% Skills Customer Service Self Starter Team player Analytics Additional Information

ADVOCATE

LEAD PIPING DESIGNER Summary Senior Mechanical / Piping Designer with over 40 years of progressive design experience in the Petrochemical industry. This experience has been gained on a variety of projects; Petrochemical, LPG Storage Facility, Polyethylene Plants, Pipeline Pumping and metering stations, Pulp & Paper Mill Facilities, Sulfur Recovery Units, Storage Tanks and Fire Water Systems. Experience Lead Piping Designer 05/2013 to 02/2015 Company Name City , State Lead piping design efforts on the Enterprise Front Range Pipeline Project utilizing CADWorx. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and implemented action items. The project ran through 3 states beginning at Kiowa Colorado and ending at Skellytown Texas with 8 sites including 3 pumping stations and 5 metering stations. Assisted with the developing of line list, tie-in list, Equipment Arrangements, PFD's and P&ID's during FEL2 phase of projects. Developed piping manhour estimates and schedules for FEL3 and detailed design phases of projects. Principal Piping Designer 08/2008 to 05/2013 Company Name City , State Developed line list, tie-in list, Equipment Arrangements, PFD's and P&ID's. Developed piping manhour estimates and schedules. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and initiated action items. Lead a team of piping designers using CADWorx 2013 to model the Alky 1 & 2 ARN Scrubber Replacement Project at PRSI in Pasadena Texas. Also lead the Sterling Chemicals - Water Neutralization System - WHIP LITE Project. This project was modeled using Bentley AutoPLANT. Principal Piping Designer 09/2007 to 08/2008 Company Name City , State Lead a team of piping designers to develop a detailed design estimate for the Clean Fuels Project Vapor Recovery System at the Big West Oil Company Refinery in Bakersfield California. Principal Piping Designer 06/2006 to 09/2007 Company Name City , State Developed 2D piping plans for the main fractionator tower piping modifications on the ExxonMobil Refinery - BTRF / DCU De-bottleneck Project. Checked vendor drawings for internal interferences. Took over the lead piping designer position to close out the project. Wrote change order variances. Organized, purged and created record pdf's to deliver to the client. Senior Piping Designer 04/2006 to 06/2006 Company Name City , State Designed miscellaneous maintenance projects including Drumming manifold modifications at the Coatings Unit. Performed field survey, routings and shoot elevations. Developed piping estimate to replace the obsolete CAS pumps at the Coatings Unit. Lead Piping Designer 08/2005 to 04/2006 Company Name City , State Lead a team of piping designers to relocate a HCU/KHT Unit from California to the Sinclair Refinery in Sinclair Wyoming. Visited the site during construction to assist in the replacement of piping that failed inspection due to rapid unit shutdown damage. Lead Piping Designer 12/2001 to 08/2005 Company Name City , State Lead the Premcor Task Force for the Premcor refinery in Port Arthur Texas. Developed manpower scheduling, P&ID's, equipment layout, field verification, and supervised design, drafting and checking. Also lead a team of designers at the Motiva Enterprises refinery in Port Arthur Texas on the SRU4 Cope Burner Project. This project required installation of new equipment prior to removal of the existing Burner, Furnace, Steam Boiler and Condenser in order to limit the turnaround to two weeks. Sr. Piping Designer 11/1987 to 12/2001 Company Name City , State Lead a team of designers on the HTU Revamp Project simultaneously supervising a second team to include tie-ins for a new Lube Train to be built adjacent to the HTU and repurpose existing equipment inside the battery limits of the HTU. Served as liaison between Matrix Engineering, Motiva and Petrocon. Followed construction for 1 year on the LCDU (Lube Train) Project site. Sr. Piping Designer 11/1978 to 11/1987 Company Name City , State Developed equipment location plans to replace 5 existing butane spheres and add 5 new butane storage spheres in the south tank farm for the Butane storage facilities at Motiva refinery. Sr. Piping Designer 03/1977 to 11/1978 Company Name City , State Designed and prepared piping drawings for various firewater systems at Mobil Oil Refinery in Beaumont Texas. Sr. Piping Designer 03/1976 to 03/1977 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. Piping Designer 04/1975 to 03/1976 Company Name City , State Developed P&ID's for fuel gas conversion of gas fired boilers. Designed piping and structural steel layouts. Piping Designer 03/1974 to 04/1975 Company Name City , State Designed and drafted piping, mechanical, structural steel and foundations for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations.   Education Piping Designing Diploma : Design Drafting 1971 Chenier Business College City , State Design Drafting Skills Autocad, Bentley AutoPLANT, Cadworx, Autodesk Vault, Navisworks, Microstation, & Flexcad, Microsoft Word, Excel, Outlook, Powerpoint and Access

DESIGNER

CAD DESIGNER Skills Catia V5 Solidworks Inventor Pro-E Wildfire 4, Creo 2.0 GD&T Production floor support Design for Manufacturability Supplier support Professional Experience April 2013 to Current Company Name City , State CAD Designer Team member in Engine Peripheral group 3D design and creation of 2D drawings using Creo 2.0 Process Engineering Change Notices in Teamcenter PDM and JD Edwards software Create complex models of engine intakes, exhausts, style covers, etc. using surfacing Hose routings of engine fluid systems Assembly prints Prototype build support Completed one week advanced surfacing training. September 2007 to March 2013 City , State Oshkosh Defense Senior Designer Team member in Armor and Survivability group 3D design and creation of 2D drawings using Catia V5, Pro Engineer Wildfire and Creo Process Engineering Change Notices in Smarteam PDM and JD Edwards software Utilized GD&T and carried out tolerance stack ups on complex weldments and assemblies Utilized Catia Kinematics work bench to create and prove out various mechanical assemblies such as four bar linkages, automotive latches, and control cables Worked extensively on M-ATV and FMTV truck program proposals Worked in two person design team to design FMTV truck cab shell Designed numerous after-market armor kits in production and fielded on military trucks Extensive experience supporting prototype builds and helping production floor launch new products Surface modeling of stamped sheet metal parts and plastic parts 3D modeling in large assemblies (complete trucks). June 2006 to August 2007 Company Name City , State Project Engineer/Technical Customer Service Representative Responsible for cradle to grave design of after-market and OEM motorcycle accessories Specialized in sheet metal and tubing products 3D design using Solidworks and Inventor 2D drawings using Solidworks , AutoCAD, and Inventor Responsible for hand fabrication of prototype parts using shop and production machines Responsible for design and fabrication of all production tooling and fixtures Responsible for finish requirements of parts such as polishing, chrome, powder coating, etc. Managed production employees during prototype and production stages of projects Traveled to trade shows to receive feedback on products and assist sales staff. February 2006 to May 2006 Company Name City , State Payroll Auditor Analyze and fix payroll errors for the Chicago Public School District. Use of various computer databases. Education and Training 2005 Mount Mercy College City , State , USA Bachelor of Science : Mathematics Mathematics 2003 College of DuPage City , State , USA Associate of Science Skills 3D design, 3Dmodeling, Assembly, AutoCAD, automotive, cables, Catia, databases, JD Edwards, market, mechanical, modeling, payroll, PDM, Pro-E, Pro Engineer, Process Engineering, proposals, sales, shell, Solidworks, trade shows

DESIGNER

COMMUNITY ADVOCATE Summary Dedicated and focused Community Advocate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Certifications CPR and First Aid Highlights Active listening skills                  Time management Courteous demeanor                  Detail-oriented Energetic work attitude      Telecommunication skills           Sharp problem solver Adaptive team player                 Strong organizational skills  Customer service expert  Flexible schedule Experience Community Advocate Nov 2015 to Current Company Name － City , State Made it my goal to promote the independence of disabled individuals. Managed daily office operations and maintenance of community and consumer relations.  Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Lead Human Resource Recruiter May 2012 to Jan 2015 Company Name － City , State Answered customers' questions and addressed problems and complaints in person and via phone.   Helped customers select products that  best fit their personal needs.  Maintained visually appealing and effective displays for the entire office. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management.  ​ Exhibit Creator Aug 2008 to Oct 2009 Company Name － City , State Maintained visually appealing and effective displays for the entire building.   Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire educational and joyful experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated Fairplex policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Held each team member   Education and Training Dietetics CALPOLY Pomona － City , State , USA Minor in Psychology Associate of Science , Social and Behavioral Sciences 2012 Citrus College － City , State , USA Minor in Psychology High School Diploma , General 2008 Charter Oak High School － City , State , USA Skills Filing, Professional and friendly, Careful and active listener, Multi-tasking

ADVOCATE

SENIOR CUSTOMER SERVICE ADVOCATE Professional Profile Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications. Qualifications Leadership Sales Writing Communications Customer Service Training Counseling Client Support Multitasking Professional Microsoft Office Relevant Experience Increased client engagement in all Active Health products and services sales by 98%. each quarter. Experience Senior Customer Service Advocate October 2010 to November 2016 Company Name － City , State Provides daily leadership to customer service staff. Identifies system and workflow improvements to enhance the team's efficiency. Handles telephone and written correspondence from varied sources. Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements. Documents and tracks all member contacts, events, and outcomes via appropriate systems. Accesses information from a variety of systems and references including contracting and network system. Shift Supervisor August 2009 to October 2010 Company Name － City , State Completed day to day operation of the store such as overseeing staff. Responded to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory-taking, Reconciling cash receipts, or in performing services for customers. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Assigned employees to specific duties. Manager of Parts Sales December 2008 to July 2010 Company Name － City , State Resolved customer complaints regarding services, products, or personnel. Monitored sales staff performance to ensure that goals are met. Conferred with company officials to develop methods and procedures to Increased sales, expand markets, and promote business. Determined replacement parts required, according to inspections of old parts, Examined returned parts for defects, and exchange defective parts or refunded money. Sales Consultant October 2007 to June 2009 Company Name － City , State •Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling. •Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client. •Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life. •Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching. Recovery Specialist January 2007 to January 2008 Company Name － City , State Received payments and post amounts paid to customer accounts. Located and monitored overdue accounts, using computers and a variety of automated systems. Recorded information about financial status of customers and status of collection efforts. Located and notified customers of delinquent accounts by Advised customers of necessary actions and strategies for debt repayment. Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Branch Manager January 2006 to January 2007 Company Name － City , State Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules. Established and maintain relationships with individuals and businesses. Examined, evaluated, and processed loan applications. Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Responded to all customer complaints and resolved any problems. Ensured the highest level of customer service. Sr Appeal & Complaints Analysts November 2016 to Current Company Name － City , State Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.  Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task.  ​ ​ ​ Education Bachelor's Degree : Business Administration , May, 2013 Strayer University － City , State , USA MBA : Health Services Administration , 2016 Strayer University － City , State , United States Skills basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written

ADVOCATE

STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle 1 of 7 Image Options. Professional Experience April 2014 to Current Store Chef Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. July 2013 to January 2014 Company Name Executive Chef Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. May 2005 to January 2013 Company Name City , State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. November 2001 to April 2005 Company Name City , State Executive Sous Chef Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education 1991 Sullivan College and the National Center for Hospitality City , State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training

CHEF

CONSULTANT Highlights Employee relations Performance management strategies Excellent interpersonal and coaching skills Course Prep for SHRM-SCP (May 2017) Employee handbook development Event management Manager coaching and training Employee relations Hiring and retention Experience Consultant Aug 2015 to Current Company Name － City , State Create professional business presentations. Contacted new and existing customers to discuss how specific services could meet their needs. Developed innovative business plans and sales strategies for customers.  Rese arched economic processing factors to determine the best process and sales strategies. Coordinated and managed major proposal processes from initiation to implementation. responses. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Analyzed client requirements, created a business plan and drove strategy development. Planned and negotiated media buys, including TV, radio, print and digital. Director Apr 2012 to Aug 2014 Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Created annual goals, objectives and budget and made recommendations to reduce costs. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year. Administered, directed and coordinated the activities of the agency. Served as liaison between management, clinical staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Organized and led weekly personnel meetings with [number] team members. Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Created and implemented the exit and interview program process. Advised top management on appropriate employee corrective actions. Ran the bi-weekly payroll process. Director Jul 2009 to Current Company Name － City , State Created and implemented the exit and interview program process. Created and modified job descriptions within all departments. Facilitated monthly meetings to develop strategies that would positively influence workplace relationships. Maximized company revenue by [Action taken] . Identified key growth opportunities for the business through [Action taken] . Managed the day-to-day tactical and long-term strategic activities within the business. Reduced and controlled expenses by improving resource allocation. Represented the agency to government, funding and field sources at meetings and conferences. Addressed program and policy issues, developed best practices and improved service delivery. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Reviewed federal and state laws to confirm and enforce company compliance. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Human Resource Manager Jun 2007 to Sep 2009 Company Name － City , State Increased the employee base by [Number] % to meet changing staffing needs. Implemented an innovative employee incentive program, which resulted in a [Number] % increase in staff productivity. Recruited and interviewed [Number] applicants per [Time period] . Answered employee questions regarding [Topic] and [Topic] and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Human Resource Assistant Jun 2003 to Sep 2007 Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool. Accurately processed data, validation and transmission for weekly, semi-monthly and sale payrolls. Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings. Education Management Holmes Community College － City , State Master of Science , Counseling Education and Education Psychology Psychology Mississippi State University Counseling Education and Education Psychology Psychology Bachelor of Science , Business Administration College of Business and Professional Studies, Mississippi University for Women Business Administration Skills Revamped the orientation process for all new hires, which was implemented company-wide. Successfully decreased staff turnover by [Number] % in [Number] months.  P rovided assistance in resume building, training, and career path development.   Reduced employee turnover by 10%.  Created [Number] -week virtual training sessions for a [Program type] certification program. Qualifications

CONSULTANT

DIRECTOR OF PR & SOCIAL MEDIA Executive Profile Dynamic and results-driven Senior Public Relations Executive with over 7 years of experience in impacting brand presence, performance and profitability internationally. Strategic leader with notable success in development and execution of public relations, marketing & social media campaigns. Well-connected individual with an extensive global network of editors, journalists, stylists, producers, talent agents and fashion influentials. Well-versed in multiple social media platforms with a proven track record of establishing social media presence. Areas of Expertise Media Relations Marketing Collateral Development Market Launches Strategic Planning & Execution Internal Communications Acceleration of Social Media Footprint Social Media Strategy & Execution Budgetary Planning Client Relationship Management Strategic Partnerships/Alliances Community Outreach Crisis Management Event Planning & Fashion Show Production Data Analysis Professional Experience Director of PR & Social Media 06/2015 to Current Company Name City , State Lead the PR & Social Media Strategy for the relaunch of dELiA*s, successfully repositioning the company as a leading teen brand among its competitors. Managed critical sponsorship opportunities for dELiA*s with Teen Vogue's Back To School Program, 5 Seconds of Summer Concert Series, BearPaw x dELiA*s free ads on the Geoffrey Tron Screen in Times Square. Secured extensive Press & Social Media coverage for dELiA*s November Catalog Cover: Teen wonderchef and NY Times Cover Star, Flynn McGarry. Spearheaded and managed the PR & Social Media Campaigns for Alloy Apparel that took critical market share and social media footprint from Long Tall Sally as a leader in Tall Women's Clothing in 6 months. Initiated the use of User Generated Content (UGC)on each brand's website and paid ads, resulting in a substantial increase in positive brand sentiment, brand awareness and brand revenue Increased brand revenue for both companies through social media efforts that amounted revenue 5 times bigger than the initial investment. Created a brand ambassador program for both companies that included a series of high-profile bloggers, influencers and celebrities at no cost for each brand that served as a continuous form of income and brand awareness Collaborated with E-Commerce and Marketing to support and drive key promotions organically as well as through paid media campaigns Provided in-depth data analysis and social media reporting for each brand Managed budgets and made best use of budgetary funds Managed an internal team of 3, an external PR agency, an external ad agency, 1 UGC management agency. Nurtured & cultivated strong relationships with Fashion Directors, key Trade, Ad and Finance publications, Fashion Stylists and Bloggers in the contemporary and teen markets. PR Manager 02/2012 to 06/2015 Company Name City , State Primary Press Liaison for Foley+Corinna, Isabella Fiore, Snob Essentials, Charlotte Ronson, L.A.M.B.and NARR. Managed a staff of 4 employees for the development and execution of global public relations, event planning, marketing and advertising programs in the US and South Korea. Secured a continuous stream of high-profile celebrity, blogger, fashion influencer, TV, print and web placements for each brand. Secured strategic partnerships with the CFDA, Faberge's Big Egg Hunt, Christie's, Studio in A School, Covet Fashion, Refinery29 Shops, Celebrity Exotics, Lucky Shops, SpringNYC at no cost for the company. Seasonally collaborated with Seventh House PR, Factory PR, HL Group, Autumn Communications, Paul Wilmot Communications during event & fashion show production, West Coast initiatives and celebrity seeding opportunities. Initiated and lead the Brand Revival initiative for Isabella Fiore. Managed strategy around the launch of Foley+Corinna, Isabella Fiore and Snob Essentials with HSN. Played an incremental role Brand Strategy development, Marketing activation and Brand Extension Initiative. Responsible for all charitable initiatives. Assisted in the production of the Charlotte Ronson and L.A.M.B. fashion shows and presentations during NYFW. Served as the official company spokesperson. Account Executive 07/2011 to 02/2012 Company Name City , State Managed 8 client accounts (Jewelry, Accessories, Contemporary Clothing, Handbags, Denim) Secured numerous high-visibility product placements by maintaining close communications with major celebrity representatives/stylists, top editors, bloggers and high-fashion tastemakers. Brought in 21 new potential client accounts within a 2-month period Spearheaded and organizing partnerships/collaborations with charity organizations (Project: Camille Zarsky - Charity Water) Introduced a dynamic collaboration initiative and celebrity endorsements for up-and-coming designers Supervised social media activity for 3 client accounts Spearheaded Shine Media's international service outreach in Paris Produced a tangible increase in brand awareness and customer demand for each client. PR & Marketing Coordinator 09/2009 to 02/2010 Company Name City , State Handled all communications with press, media, stylists and celebrities. Researched and secured 12 luxury advertising partners. Covered shows and conducted interviews with designers during New York Fashion Week (September 2009). Negotiated new high-profile partnership opportunities. Public Relations Executive 01/2009 to 07/2011 Company Name City , State Managed all client accounts (Ready-to-Wear, Accessories, Lifestyle, Hospitality, Education. Secured the most magazine covers and celebrity placements in the history of the agency (Beyonce, Rihanna, Taylor Swift, Vanessa Hudgens, Kelly Clarkson, Scarlett Johansson, Paris Hilton, etc.) Wrote, formatted and disseminated key press materials (press and news releases, fact sheets, bios, newsletters). In charge of the agency's social media pages, website content updates and email newsletter. Actively seeked & secured new partnership and sponsorship opportunities (Swarovski, CFDA). Produced annual reports, new client proposals, new marketing and advertising material for the agency and its clients. Communicated daily with major national & international publications, newspapers, stylists and bloggers regarding sample requests and media placements. Fostered relationships and networking opportunities with colleagues, clients and media. Organized and produced Fashion Week presentations, launch events and press previews for a variety of clients. Managed the US press for the Inaugural Event of the Burj Khalifa Tower in Dubai. Public Relations Associate 08/2008 to 10/2008 Company Name City , State Assisted in all aspects of preparation and production of eight fashion shows during New York Fashion Week (Mara Hoffman, Alexandre Herchcovitch, Buckler, Sabyasatchi, Yigal Azrouel, Araks, Jeremy Scott, House of Holland) Preparation and execution of high-profile events and after-parties during Fashion Week Created daily and monthly Press Clips Updated Press, Trade and Media Contact Lists, Responsible sample trafficking and sample database. Public Relations & Global Communications Assistant 11/2007 to 05/2008 Company Name City , State Played a key role in the communications for the launch of Vera Wang's new advertising campaign in Greece. Assisted in the production of Vera Wang's Ready-to-Wear and Lavender Label fashion shows during NY fashion week (February 2008). Responsible for sample trafficking to publications (sending, monitoring and receiving samples). Created monthly credit reports. Marketing Intern 11/2007 to 04/2007 Company Name City , State Assisted during company presentations to new clients. Edited press and marketing materials. Communicated with high-end accounts and delivered brand assets as needed (Barneys, Selfridges, Harvey Nichols, The Mandarin Oriental). Handled all sample requests. Education Master of Science : Marketing 9/2006 UNIVERSITY OF BATH City , United Kingdom Bachelor of Science : International Economic & Political Studies 9/2005 UNIVERSITY OF MACEDONIA City , Greece Minor: Political Studies and Diplomacy ? Thesis: The Phenomenon of Brand Extension of International Luxury Brands ? Model of United Nations (MUN) - General Assembly UN (2014) - Supreme Court of The Hague (2013) Languages Greek - Native, English (US Resident) - Fluent (Proficiency of Cambridge, TOEFL), French - Fluent (Sorbonne I), Spanish - Intermediate (Basico), Japanese -Beginner (1 year) Technical Skills MAC OS, Microsoft Office, Word, Excel, PowerPoint, Outlook, Photoshop,Cision, Fashion GPS, Social Annex.

APPAREL

CONSULTANT Professional Summary Accomplished seller with marketing and entrepreneurial chops. Proven record of exceeding service standards and outpacing performance goals. Solid technical background with a focus on B2B SAAS and programmatic advertising. Motivated, team-oriented and enthusiastic about helping companies grow. Skills B2B sales Network development Lead prospecting Interpersonal communication skills Brand marketing Business development Product development Content creation Accounting, VC Advertising, Website Agency B2B Billing Book Brand strategy Budgets Business development C Com Interpersonal communication Content Content creation Clients Client Delivery Product development E-commerce Editorial Finance Managing Marketing Meetings Enterprise Network Sales Selling Staffing Strategic Phone TV Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3 months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Education BA : Rhetoric and Communications , 05/2011 University of Richmond - City , State Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad for Student Athletes: Competed in Prague and Berlin World Cup Tournaments and developed club lacrosse clinics in Central Europe Work History Consultant , 01/2020 to Current Company Name – City , State Project manage drinkbumpcoffee.com and sheau.com website launches. Oversee marketing, content creation, and 3rd party integrations for all three brands. Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3 months through in person meetings, cold emails and phone calls. Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on content and events. Senior Account Executive , 03/2019 to 01/2020 Company Name – City , State Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing pipeline of 60+ enterprise brands. Conducted client QBR's and developed plans with internal teams to grow territory through customized demo's, mock-ups and strategic partners. Created new process for documenting sales "wins" that was implemented company wide. Senior Account Executive , 04/2018 to 03/2019 Company Name – City , State Achieved $224K in new business selling influencer marketing solutions to C-suite executives. Brought on company's first airline client, which was self-sourced and opened up new revenue channel. Spearheaded east coast agency business working internally with marketing and finance to develop new pitch and terms. Account Director , 03/2017 to 04/2018 Company Name – City , State Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands. Increased sales revenue by 315% over 9 months as team's top seller. Exceeded quarterly quotas hitting 123% to goal in Q4 2017. Account Manager , 06/2015 to 03/2017 Company Name – City , State Supported $3MM average quarterly book of business and consistently contributed to regional incremental goals earning multiple spot bonuses. Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Mentored and trained Account Coordinators and Account Managers. Production Coordinator , 07/2014 to 06/2015 Company Name – City , State Act as main point of contact for high profile clients and internal teams to develop events, on-site activations, website builds, design work, brand strategy and editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets. Sales Coordinator , 12/2012 to 07/2014 Company Name – City , State Supported sales team in selling, managing and executing large scale out-of-home advertising programs. Assistant Media Planner , 10/2011 to 11/2012 Company Name – City , State Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J. Personal Information INTERESTS , Lover of the great outdoors and extreme hikes including the Kalalau Trail in Kauai, HI and Wai Rata canyon in New Zealand. Avid audiobook listener, documentary watcher and true crime enthusiast. Self-proclaimed chef and creative writing hobbyist. Skills B2B sales NNetwork development LLead prospecting IInterpersonal communication skills BBrand marketing BBusiness development PProduct development CContent creation, Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website

CONSULTANT

MATERIAL CONTROL SPECIALIST Summary Accomplished professional with 12 years of experience within the field of Logistics and 9 years of experience in Organizational Leadership. Expert at managing supply support, transportation, inventory control, purchasing, and distribution. Effective in customer service, cost reduction, and property management. Proficient in NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, and FEDLOG Database. Versatile and proactive problem solver with excellent interpersonal skills. Highly adaptable to ever changing circumstances when engaging any project business plans within a fast-paced and demanding environment. Highlights MS Office Suite Decision Making Organizational Leadership Multi-Tasking Security Clearance Team Building Training Planning & Scheduling Analytical Thinking Flexibility Communication Skills Supervisor Skills Inventory Management Process Improvement Experience 12/2012 to 03/2015 Material Control Specialist Company Name Coordinate material movement between storage, production areas, and designated locations. Coordinate with purchasing, construction, warehouse, and engineering personnel to ensure appropriate scheduling, procurement, and movement of materials. Remove materials from inventory and coordinate the preparation of materials for shipment. Identify materials by military class of supply. Maintain records; manage traceability of documentation from receipt through shipment process. Verify materials or merchandise received against shipping/invoicing documents; record discrepancies and damaged materials. Examine store materials for deterioration and damage; provide documentation for disposal. Provide asset management, coordinate warehouse processes and distribution administration. 01/2012 to 10/2012 Logistics Supply Specialist Company Name － City , State Maintained inventory records/documentation for government assets management. Utilized the BSI/Cost Point System and entered data to track and maintain inventories. Processed request for mission support assets; monitored assets during deployments. Purchased, tracked, sourced, and accounted for assets in excess of $2 million. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Coordinated with planners, buyers, and vendors on parts acquisition. Determined parts requirements and developed provisioning documentation. Managed the DFIM program to ensure assets were returned and properly processed. Provided support for Program Managers with logistics proposal preparation, pricing and negotiations; assisted with training initiatives for logistics specific training. 01/2002 to 01/2011 Aviation Supply Specialist Company Name － City , State Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Military Experience 01/2002 to 01/2011 Specialist Company Name United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 - Jan 2011 Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Education 2014 Certificate : Six Sigma Villanova University － City , State , US 2014 Certificate : Lean Villanova University － City , State 2003 Aviation Logistics Navy And Marine Corps Aviation Logistics － City , State 2000 High School Diploma : General Studies Boys Ranch High School － City , State , US Certifications HazMat Certified Skills Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma

AVIATION

HEALTH CARE ADMINISTRATOR Interests As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel. Experience Health Care Administrator April 2015 to May 2017 Company Name － City , State Executive Director April 2013 to April 2015 Company Name － City , State Community Relations Director March 2012 to April 2013 Company Name － City , State Meets and exceeds occupancy and revenue goals as a result of the development and implementation of an effective sales and marketing campaign as well as proper utilization of customer oriented internal systems. Community has increased occupancy to full capacity - resulting in community exceeding projected year over year revenue growth. Have developed and maintained relationships by making sales calls outside the community to medical, insurance, legal and financial professionals, hospital discharge planners and social workers, skilled nursing facilities, home health, hospice and clery. Advised and educated them on current availability and programs for a successful partnership. Developed creative marketing strategies to differentiate community from the competition on a limited budget including creative outreach programs and events. Have provided regional Marketing support to increase sales/move-ins for sister communitite on stretch assignements as requested by Regional Director. Served on six member South-East Regional Events Committee developing innovative monthly marketing strategies to be utilized system wide. Licensed Insurance Agent January 2006 to January 2013 Company Name － City , State 2-20 and 2-15 Licensure). Patient Relations Coordinator January 2001 to January 2006 Company Name － City , State Present and sell Property and Casualty and Life and Health Insurance for a diverse customer base. Consistently meet and exceed personal and agency weekly sales goal. Provide exceptional customer service experience to generate long term, loyal customers, thereby creating a continual referral base. Present various related Medicare products to Senior Citizens and their families, through probing, determine needs of client the introduce features and benefits most suitable to their specific needs. Develop and foster a relationship of teamwork with each client for a win-win outcome. Market products outside office environment, use creativity allowing for opportunities that may have been missed by others. Fashion and promote special events targeting specific markets including senior citizens and middle income families. Develop and grow business establishing synergistic relationships with like-minded professionals. Advanced Sales Director January 1994 to January 2000 Company Name － City , State Independently coordinate customer service training program for Health First, Inc.; developed system to schedule and train associates in and extensive multi-disciplinary seven week training course; developed special events including customer service awards and department meetings. Developed on-going follow-up training events. Worked with Directors and Manager to balance quality training time with minimal employee downtime. Trained over 2400 associates over a four year period.) Work closely with Health First Administration to communicate customer satisfaction goals for employees. Served as consultant to and liaison with and between departments by encouraging interdepartmental cooperation. Developed and implemented process, training and activities to improve patient flow through the facilities. Worked with external consultants to provide information and expertise. Internal consultant on a variety of subjects as they relate to the patient experience including but not limited to: Process Improvements, Patient Amenities, Marketing Material, Proper WorkAttire, Associate Recognition, Signage. Departmental support throughout the facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams and others as needed. Respond to and address customer complaints and assist the patients, their families and staff to ultimately ensure a positive patient experience. Provided Customer Service Training programs to Health First Directors and Managers outside the hospital (Home Health, Hospice, Business Office, Health First Health Plans) as a consultant after I left the organization. Show franchise Company Name － City , State Started business as one of the first independent consultants in Tennessee. Developed process/program without ever attending a show or having one modeled for me. Developed passionate demonstration to not only present products in an entertaining, informative, interactive forum to showcase product as needs-based but also to appeal to others as a business that is fun, fulfilling and could be easily duplicated. Developed downline team of 42 consultants across multiple states in a pre-internet time. Developed training programs and new letters for a very diverse team for monthly training meetings in person as well as via phone conference for those out of state. Consultants were motivated by different personal goals (paycheck, obtaining products, desire to develop own business, etc.) therefore adjusted training based on different needs and personality types. Provided encouragement and support for those new to business. Provided inspiration to develop different sales strategies in a new market. Developed advertising campaigns and flyer/mailings. Introduced The Pampered Chef. Education and Training Bachelor of Science : Risk and Benefits Management , 1985 The University of Alabama Skills advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs Additional Information Personal Catering Business: As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel.

CHEF

ENGINEERING TECHNICIAN Highlights PC Operating Systems, Microsoft Office, Outlook, Internet Experience Company Name City , State Engineering Technician 01/2014 to Current Analyze documentation to ensure production accuracy. Use MS Excel and PowerPoint to create presentations and spreadsheets. Engage engineering to resolve production issues. Create and maintain production training certifications. Generate training matrix to determine and eliminate training gaps. Conduct weekly safety audits to reduce accidents and ensure safe workplace. Use Oracle to track material transactions, verify vendor and material information, and print transfer orders. Point of contact for Vendor, OSSR, PM, Buyer, Planner and Manager for many part issues. Initiate stock purge of suspected discrepant material and coordinate the inspection and disposition of the material. Manage weekly MRB meetings and provide weekly DMR disposition metrics. Work with suppliers to resolve issues with parts found on the manufacturing floor. Effectively manage all DMR/RTS material initiated by test, remotes and build activities. Support the "TXZ cover recycle" effort through SR initiation and material preparation for shipment to Japan. Company Name City , State Consultant 12/2012 Analyzed and determined factors affecting networking needs including hardware and attenuation/interference. Set up dual network infrastructure utilizing both wired and wireless routers. Austin Free-Net Dec 2012. Assist in the design of deployment server for the distribution of updates to various computer labs. Company Name City , State Engineering Technician 01/2011 to 12/2013 Maintain documentation and records. Analyze documentation to ensure production accuracy. Managed incoming product and shipping process. Assist Manufacturing Engineering team on new product production and quality procedures. Review production orders and provide updates to ensure production accuracy. Company Name City , State Manufacturing Lead 07/2004 to 12/2010 Analyzed production orders and schedules to ascertain types, quantities and specifications. Planned production operations, establishing priorities and sequences. Utilized Microsoft Office to document and update status reports. Analyzed production reports and resolved operational and manufacturing problems to ensure scheduling needs. Provided training, supervision and logistics coordination. Maintain training certification and documentation. Aligned internal resources to achieve on-time and budget performance objectives. Analyzed reports and consulted with quality, management, and engineering personnel to solve problems. Interface with customer to monitor project progress and cost. Assisted in administration of software database. Installation of network systems. Assisted in implementing production software in a high volume manufacturing environment. Coordinate product transition and support team. Education Business Administration 2019 University of Phoenix Texas Business Administration Professional Affiliations Information Systems Security Association (ISSA) Skills budget, hardware, network systems, database, Dec, documentation, inspection, logistics, meetings, MS Excel, Microsoft Office, Outlook, PowerPoint, network, networking, Operating Systems, Oracle, personnel, presentations, progress, quality, Maintain documentation, routers, safety, scheduling, shipping, spreadsheets, supervision

ENGINEERING

TRAINING & DEVELOPMENT SPECIALIST/HR Summary Seeking to obtain a position within Human Resource Management where my acquired skills in Employee Engagement and Training & Development will be challenged and acknowledged in a direction where I can be committed to personal, professional, and community growth. Extensive experience in Human Resource Management, Training & Development, Employment Engagement, Temporary Services and Talent Acquisition. With proven leadership abilities that includes professional, interpersonal communication, presentations, and training. Strong project management skills working cooperatively with cross functional groups demonstrating a commitment to team successes with a winning mentality. Proficient user of Microsoft suite, HRIS, and Learning management data systems. Experience Training & Development Specialist/HR , 09/2013 to Current Company Name － City , State Responsible for organizational development. Developed and managed programs; Career Path (apprenticeship program), Education Reimbursement, Employee Suggestion, Professional (salaried)development, New Hire Orientation, New Hire Luncheon, and Shares for Cares. Workforce Development and Human Resource Manager , 08/2006 to 01/2012 Company Name － City , State Developed recruitment relationships within the non-profit community Delivered world-class customer service/client relations; identified client needs and opportunities for success through established WFD program in Kent Co. Ensure successful hire-in of the client through positive relationships, employment training and coaching/counseling feedback. Maintained dependable results with placement in non-profit community to commit to retention expectations of program. Successfully placed within 18 months, over 800 temporary associates in full time long-term positions through non-profit organizations including Michigan Works, Goodwill and GRCC exceeding program requirements. Successful placement of individuals in re-entry programs with barriers and obstacles of employment. Maintained workers comp/disability placement, issued and maintained benefits selection and wellness program Responsible for hiring decisions, employee retention, processing of new hire documentation, and employee training. Responsible for the day-to-day management of a temporary workforce for a specific client as an established Human Resource Manager. Advanced Director , 07/2000 to 01/2007 Company Name － City , State Top Sales/Advanced Director with national recognition from the Direct Sales Association National recruiter responsible for Customer Service and Sales training Motivational speaker and presenter at Pampered Chef's National Meetings Designed, developed, and executed local and regional Customer Service, Sales, and Training seminars. Interfaced with regional and local Top Performers for training and recruiting development. Merchandise Manager/Human Resource Manager , 09/1991 to 03/1996 Company Name － City , State Responsible for the development of sporting apparel initiatives from conception and design (selection of fabric, stitching, and artwork), to sample development and merchandise/marketing feasibility to production approval and commercialization. Facilitated marketing strategic sales meetings, developed marketing plans, and presented seasonal product purchasing plans to Nike, Kmart, Meijer, and Target. Analyzed store consumer and market trends to predict inventory needs, established product specific reorder points for inventory management Managed budgets associated with new product development and initiatives Managed 15 data entry / order specialists and merchandise management assistants Excellent customer service skills utilizing new and innovative solutions to maximize potential with the customers Maintained compliance with sport licensing agreements. Education Bachelor of Arts : Business Management/Human Resource Management , 1 2015 University of Phoenix － City , State Business Management/Human Resource Management Annual Compliance Training; Predictable Performance Systems Compliance training for legal and ethical responsibilities Diversity in the Workplace Ethics in Management Social aspects of management in the workforce Personal Information Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning Skills benefits, budgets, coaching, counseling, client, client relations, Excellent customer service, Customer Service, data entry, dependable, Direct Sales, documentation, hiring, Human Resource, inventory management, inventory, legal, Director, marketing plans, marketing, market, Meetings, Works, Motivational speaker, new product development, organizational development, predict, presenter, profit, purchasing, recruiting, recruitment, recruiter, Sales, Sales training, seminars, strategic, employee training Additional Information PERSONAL QUALITIES Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning

CHEF

FINANCE MANAGER Summary Eclectic individual with 10+ years operations, finance and account management experience in small agency / start-up environments. Possess strong knowledge of and interest in digital marketing, broadcast media and communications.  Experience Finance Manager Mar 2015 to Current Company Name － City , State Responsible for all AP/AR functions, monthly bank reconciliations, and financial reporting including cash management and forecasting. Manage company payroll and administer employee benefits. Collaborate with Project Managers on budgets/actuals for project-level metrics. Responsible for year-end reporting in collaboration with CPA. Project Manager Jun 2014 to Dec 2014 Company Name － City , State Developed project proposals, estimates and timelines for a full suite of branding, marketing, messaging, and design services for both print and web. Performed press-checks and reviewed proofs to ensure quality color reproduction. Reviewed all work for typographical, grammar, spelling, and layout errors. Sought competitive bids for print and negotiated rates with vendors. Identified, developed and evaluated marketing strategies based on knowledge of client objectives and market trends. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Promoted brand awareness through SEO/SEM campaigns and attractive web design. Bookkeeper Apr 2014 to Jun 2014 Company Name － City , State Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Researched and resolved collections and billing disputes. Operations Manager Nov 2011 to Apr 2014 Company Name － City , State Reconciled 11 corporate bank accounts retroactively to establish Quickbooks as a reliable and accurate representation of financial position.  Streamlined and executed all Human Resources processes including benefits implementation and administration, recruiting, payroll.  Produced seasonal promotional materials, from copy to design, leading to increased customer engagement and revenue. Coordinated and collaborated with advertising operations team on weekly email marketing communications; updated website regularly to feature new deals and discounts as per vendor advertising contracts. Coordinated all social, professional, and team-building events. Service Administrator Jan 2008 to Jun 2011 Company Name － City , State Served as liaison between clients and in-house service technicians regarding repairs, orders, and technical inquiries. Offered production support to clients to ensure camera packages were complete and ready for shoots. Staged and photographed high-end camera packages for sale on company website. Coordinated special events and orchestrated training classes on specialized camera systems for clients. Office Manager Oct 2006 to Dec 2007 Company Name － City , State Provided customer service and managed daily office operations of this design company focused on custom graphics- based fashion and home accessories. Developed long-term relationships with vendors and clients to help grow the overall business. Processed orders for multiple sales outlets including retail website, wholesale showrooms, department stores and boutiques. Maintained product inventory and supply management. Education Long-Form Improv Washington Improv Theater － City , State Currently a Level 4 Student in their 5-level curriculum.  Bachelor of Arts , Audio Arts & Acoustics 2002 Columbia College Chicago － City , State General Studies , Human Development & Family Studies 1999 University of Illinois － City , State Skills Quickbooks. Workamajig. MS Office Suite. InDesign. Photoshop. Concrete5 CMS.  Google Analytics. GoogleDocs. Intervals. SEO/SEM. Social media. Digital and film photography. Proficient in both Mac and PC environments.

FINANCE

MORTGAGE BANKING EXECUTIVE ANALYST Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Change management Policy/program development Cross-functional team management Staff training Supervision and training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Operations management Accomplishments Business Development:   Successfully grew business by [action]. Project Management:   Initiated [project] which resulted in [positive outcome]. People Management: [Describe accomplishment 1] [Describe accomplishment 2] Financial Management: [Describe accomplishment 1] [Describe accomplishment 2] Research Conducted research which led to the development of [program]. Leadership Served as key contributing member to Leadership team. Experience Company Name January 2009 to Current Mortgage Banking Executive Analyst City , State Responsible for escalated issues and problem solving providing support by answering inquiries for Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current. Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues. Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects. Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response. Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller. Built and maintained relationship with internal/external partners. Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity. Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA. Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines. Company Name January 2003 to February 2015 Business Manager - Analyst Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed. Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day. Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc. Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management. Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people. Vera Perry Cont._. Managed team of 25 Company Name January 2006 to January 2009 Deposit Recovery Collector City , State Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current. Worked on an quantrax Auto Dialer system. Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status. Company Name January 2003 to January 2007 Senior Tax Preparer Manager City , State Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in (2003-2007). Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes. Managed a staff of ten (10) plus tax preparers. Skills accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written Education San Francisco State University Bachelors of Science : Management City , State Management CAL State Hayward Bachelor of Business Administration : Accounting City , State Accounting BA BS

BANKING

SENIOR MARKETING AUTOMATION CONSULTANT Summary I am a passionate and technically-skilled marketing automation consultant, committed to building trusted relationships with clients, vendors, colleagues, and people who dream big. My mission is to empower modern marketers and organizations to achieve success, innovation, and business value through marketing automation and technology. My background includes a unique and diverse mix of experience in both corporate and independent/small business settings, creating a well-rounded and distinct blend of strengths including creative, strategic, analytical, optimization/process, communication, and hands-on production. Highlights Digital marketing Systems integration Database management Complex problem solving? Cross-functional collaboration Innovative? Enthusiastic team player Strong written and verbal communicator Detail-oriented Passionate Experience Senior Marketing Automation Consultant 09/2014 to Current Company Name City , State Focused on delivering Best Practices, Product Education and Configuration to marketing and sales organizations to ensure that their investment in marketing technology is maximized. Provide advisory and support to a variety of organizations including PwC, Vision Service Plan, TD Ameritrade, Tyco, and Parker Hannifin. Responsibilities include: Evaluate client needs and develop strategic marketing automation roadmap and solutions that fit business requirements Implement marketing technologies with Eloqua including: On24, CVENT, Citrix, WebEx, Salesforce, Siebel, Oracle Sales Cloud, Twitter, Relationship ONE and other various 3rd party systems Develop custom subscription management centers to support global business requirements Build custom Insight reports to perform greater analysis of Eloqua data Develop automation testing efforts for Eloqua, Salesforce, and other integrated technology platforms Design and build complex programs and solutions within Program Builder for managing data cleansing, contact duplication, API data imports, lead routing systems, lead scoring programs,  and subscription management Define and implement QA Processes, procedures, workflows, and develop documentation for internal sharing Build complex multi-step campaigns and marketing assets including: Custom Data Objects, dynamic content, emails, and segmentation Develop testing strategy for continuous improvement and optimization Provide marketing technology best practices, advisory and training to Marketing and Sales organizations Marketing Automation Manager 10/2011 to 09/2014 Company Name City , State Contributed to the growth and development of Integrated Marketing programs and initiatives as sole Power User for the Eloqua platform. Led the planning, design and execution of marketing automation programs and projects for continuous improvement while driving sales and marketing effectiveness throughout the funnel. Responsibilities include: Day-to-day management of the Eloqua platform including Salesforce integration and lead management programs Develop and implement process improvements and workflows to improve efficiency Collaborate with cross functional teams to develop, execute and test marketing campaigns/assets Implement and promote email best practices including A/B Testing, segmentation, dynamic content and data cleansing to increase email and campaign engagement Support web development team with web content auditing and asset management Ownership of email marketing analytics and reporting including: Report creation, monitoring Database health, tracking effectiveness and efficiency across all campaigns, and hosting regular sessions to update stakeholders on campaign performance against KPI's and best practices Assist with implementation and training of new marketing technologies and services Marketing Programs and Events Intern 05/2006 to 10/2011 Company Name City , State Responsible for setting the direction and overseeing successful execution of Marketing strategy, member programs and events. Responsibilities include: Develop programs focused on community outreach, parent and member communications, student registrations, member recruitment, training events, and staff/facility management Areas of project management include: budgeting, scheduling, vendor and venue due diligence, contract negotiations, catering selection,and entertainment and décor Responsible for contracts management and driving membership, including account renewals and program sales; Increased year over year membership contracts by 30% Support accounting department where responsibilities include monthly invoicing, updating account receivables in billing system, and expense balancing; Increased on-time payment rates by 60% Education Modern Marketing Luminary Certification : 5 Tenets of Modern Marketing 2015 Oracle Marketing Cloud Academy City , State , United States B2B Oracle Eloqua Masters : Marketing Automation 2013 Eloqua University City , State , United States Bachelor of Arts : Communication Studies 2011 San Francisco State University City , State , United States Accomplishments Markie Awards Judge for Modern Marketing Experience 2015 Expert speaker for Eloqua University Education sessions during Modern Marketing Experience 2015 Fourth Princess titleholder in the 2014 Miss Chinatown U.S.A. Pageant Achieved Black Sash ranking in Shaolin Kung Fu by recommendation of the Yee's Martial Arts Examining Committee, 2010 Skills Advanced Eloqua product knowledge and experience Strong working knowledge in Salesforce.com implementation In depth knowledge in project planning and leading marketing automation teams and projects from ground zero Expertise in developing guidelines, best practices, and training in automation tools Very strong in managing system integration projects with third party vendors Instrumental in managing multiple projects simultaneously Excellent communication, analytical, and problem solving skills with proven ability to interact well with end users, peers, and senior management Affinity for logic and working independently; Proactive, self-sufficient, and self-motivated

ARTS

LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project and Visio Advanced critical thinking Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple commercial projects. Project Management Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Lighting Field Engineering Technician 10/2014 to 01/2016 Company Name City , State Supports Tampa Electric Company's lighting system construction and maintenance projects. Designs the most electrically efficient and cost effective outdoor lighting systems for new and existing residential and commercial customers. Designs the expansion, relocation or maintenance of existing distribution facilities required to serve the outdoor lighting system. Serves as the main point of contact to customers, governmental agencies, TEC departments and contractors. Processes work requests in TEC's work management system ("WMS"), determines customer requirements, completes designs and distribution map maintenance in TEC's geographical interface system ("GIS"), calculates estimates, obtains necessary work permits and coordinates activities with TEC departments and contractors to ensure in the successful scheduling and completion of projects. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 to 10/2014 Company Name City , State Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages. Maintains the central filing system of active and closed work requests. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters. Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews. Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager and Line Crews in resolving customer issues utilizing information, databases and systems. Provides back-up to the Senior Service Area Representative, including kWh billing set-up of meter sets by Operation's Service Crews and CIS Interface, handling of Service Area inquiries from One Source and walk-in customers. Customer Service Professional 08/2012 to 06/2013 Company Name City , State Serve as initial point of contact for both external and internal customers. Educate customers regarding all aspects of company services. Responds to all customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables and collectables and all other inquiries in a professional manner. Generates service orders for turn-ons, turn-offs, transfers, restores, and meter sets. Responds to gas emergencies and serves as a liaison between the company, the customer and emergency agencies. Uses CIS, E-bill, Fetch, and Pragma CAD applications on a daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 to 08/2012 Company Name City , State Provide assistance to and back up department Senior Admin Specialist for various duties including payroll, budgeting, forecasts, ordering of supplies and material, organizational structure updating and helping employees with cost center financials. Provide answers and updates to inquiries sent to the A-team or CI-SF Mailboxes. Answer general questions from management team pertaining to off phone trends and activities. Responsible for maintaining agent statistics for Ybor Call Center performance coaches, for 100+ representatives and data entry into the Workforce Management application to provide trending information for the leadership team. Responsible for ad hoc requests, such as compiling reports for the scheduling and forecasting team. Education Bachelors : Information Technology June 2017 University of South Florida City , State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City , State GPA: GPA: 3.7 GPA: 3.7 Principles of Accounting (GPA 3.8) Microsoft Office Certified Associate May 2011 Excel, Power Point, Word and Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point

ENGINEERING

FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills Business process management Superior organizational, interpersonal, and Advanced level hardware and software time management testing Effective listening and communication Content management systems skills Mobile application development Troubleshooting and problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge and experience Qualifications Excellent critical and analytical skills Skills Active Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget. Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer. Provided expert technical support and problem resolution to all customers. Information Technology Specialist , 04/2012 － Current Company Name － City , State Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security. Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director. Increasing efficiency of infrastructural technologies and organizational processes. Executing a self-created business plan designed to lower overall business operations cost by 81%. Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products. Creating a strategic business plan to join technology and business operations together. Upgrading Network hardware, software and accessories. Advising and assisting in IT infrastructure implementation and management processes. Sharing Network and systems management responsibilities. Overseeing remote client support and services. Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012. Designing and planning to install Microsoft System Center Configuration Manager SCCM). Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment. Information Technology Consultant Network Solution/Owner , 04/2007 － 12/2012 City , State Provided consultation for appropriate business software and efficient hardware solutions. Acted as liaison between my clients, vendors and product distributors. Configured LAN's and WLAN's. Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment. Analyzed system and registry data for infected computers and servers. Sold and installed highly efficient Network equipment for quicker database response times. Help Desk Specialist , 08/2011 － 04/2012 Company Name － City , State Provided technical support for all network applications. Monitored and advised for standards relating to client-side interfaces, website design and graphics development. Served as an operating system expert and provided advanced technical support for all employees within the school district. Improved reliability of education software, systems and databases. Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget. Maintained composure and patience when faced with difficult customer situations. Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008. Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP. Education and Training 1 2012 Minnesota School of Business － City , State , United States Associate of Applied Science Computer Science Computer Science Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship

INFORMATION-TECHNOLOGY

DONOR ADVOCATE Professional Summary Organized professional with a passion to help others. Backed by four years of classroom teaching experience, one year leading an international children's choir and over two years in Donor Relations, I enjoy working with others in an effort to help them feel valued and successful. I am a creative thinker, eager to learn and discover new ways to implement strategies in order to successfully reach others. Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test Education Bachelor of Science : Special and Elementary Education , 2011 Liberty University - City , State Skills Detail-oriented Effective time management Strong written and oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate , 08/2017 to 03/2020 Company Name – City , State Responsible for cultivating relationships and managing giving goals of 300 donors Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts Executed a specific plan to retain and upgrade donors Used CRM systems, including Salesforce Team Leader for the Children of the World Choir , 07/2016 to 06/2017 Company Name – City , State Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States Directed multiple concerts per week for the International Children's Choir Routinely coordinated concert details venues Built professional relationships with partners across the United States Responsible for communicating the vision and mission of World Help both on and off stage Ensured safety and welfare of the children during extensive travel Taught dance and instructed children throughout tour Presented information about child sponsorship and humanitarian aid needs during concerts Elementary Teacher , 08/2012 to 06/2016 Company Name – City , State Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test

ADVOCATE

FINANCE AND ACCOUNTING SPECIALIST Experience Finance And Accounting Specialist , 11/2005 to 11/2017 Company Name – City , State Collaborated extensively with auditors during preliminary and year-end audit processes. Reconciled financial accounts using Innoprise software. Assisted in the implementation of Innoprise and Water software. Managed all payments processing, invoicing and collections tasks. Processed invoice payments and recorded information in account database. Increased customer satisfaction by greeting visitors promptly and professionally. Improved communication efficiency as primary liaison between departments, clients and vendors. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Buyer , 07/1996 to 02/2005 Company Name – City , State Worked closely with managers to plan buys. Directed transportation initiatives to maximize efficiency. Performed detailed reviewed of high and low performing products. Recommended optimal suppliers after qualifying vendors and evaluating proposals. Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data. Administrative Assistant , 03/1990 to 05/1995 Company Name – City , State Planned travel arrangements, meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. executives and staff. Received and screened a high volume of internal and external communications. Managed daily office operations and maintenance of equipment. Executive Administrative Assistant , 11/1979 to 06/1985 Company Name – City , State Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Wrote and distributed meeting minutes to appropriate individuals. Software Tester , 06/1985 to 11/1989 Company Name – City , State Prepared and presented technical proposals for clients. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Assisted in the monitoring and reporting on websites traffic and performance. Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Designed complex interfaces to support third party systems. Booking Clerk , 07/1972 to 10/1979 Company Name – City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education Associate of Science : Accounting Business Lake Michigan College - City , State Accounting GPA: 25 Business Associate of Applied Science : Computer Science Accounting Milwaukee Area Technical College - City , State Computer Science Accounting GPA: 75 Associate of Arts : Material Management Houston Community College - City , State Material Management GPA: 00 Summary Diligent Office Administrative Assistant possessing 25 years of hands-on experience in performing front office duties. A creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars, and scheduling meetings. Capable of taking the initiative to help others. Highlights AR/AP Customer service orientation Billing and coding Microsoft Office Time management Excel spreadsheets Cash deposit preparation Scheduling and calendar management Resolving discrepancies Microsoft Word Invoicing and billing Microsoft Excel Skills administrative, AP, AR, Billing, conferences, contracts, client, clients, customer satisfaction, Customer service, customer support, database, dictation, senior management, faxes, finance, financial, human resources, Invoicing, notes, director, materials, meetings, Excel spreadsheets, Microsoft Excel, mail, Microsoft Office, office, Microsoft Word, presentations, processes, coding, proposals, quality, receptionist, reporting, Scheduling, spreadsheets, strategy, telephone, Time management, transportation, travel arrangements, upgrades, web applications, websites, year-end

FINANCE

INSIDE ACCOUNT MANAGER Summary Inside Account Manager with eight years experience at SHI to fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills and vast account knowledge. Highlights Team leadership Customer service expert Experienced in volume licensing Staff training Excellent time management Organized and meticulous Computer-savvy Adept multi-tasker Experience Company Name City , State Inside Account Manager 06/2006 to Current Daily responsibilities include quoting, customer relations, and order management. Experience in training new hires to develop necessary skills and techniques to meet the needs of our clients. Constant adaptation to new opportunities and challenges for the multiple accounts handled. Developed empathetic client relationships and earned reputation for exceeding service expectations. Exclusively handles Microsoft SPLA, Sandia National Labs account, and multi-year $8M Novell contract. Company Name City , State Event Manager and Sales Associate 09/2005 to 05/2006 Responsible for stock management, customer relations and providing knowledgeable assistance. Leader of demonstrations for various gaming products. Earned Joy Maker award for outstanding customer service. Company Name City , State House Manager and Box Office Sales 09/2003 to 05/2005 Experienced in customer relations, staff training, and sales. Utilized computer databases and multiple applications. Acted as a liaison between performers, directors, and patrons to keep events on schedule. Skills Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront Education Bachelor of Arts : Psychology 2005 The College of New Jersey , City , State

ARTS

SERVICE REPRESENTATIVE Summary Secure a responsible position in account management and serve as an account representative sharing my experience and abilities to seek employee, customer and employer growth and success. Highlights Microsoft Word, Excel, and PowerPoint *Effective communication Experience Service Representative October 2015 to Current Company Name － City , State Greets members, maintains place organized, and maintains friendly environment. Works with retail, advertises products, and restocks shelves as needed. Resolves member's troubles, and answers phone inquiries. Completes agreements with incoming members. Sales Advisor August 2015 to October 2015 Company Name － City , State Partners up with businesses surrounding 24 Hour Fitness to create member traffic. Promotes company special promotions. Completes agreements and manages daily paperwork. Successfully attains personal and company revenue target. Service Representative Lead December 2014 to August 2015 Company Name － City , State Organized inventory (FIFO method). Met weekly deadlines for inventory, and members' financial transactions. Organized banking information for POS system. Education Bachelor of Business Administration : Accounting , Summer 2016 University of Houston, C.T. Bauer College of Business － City , State GPA: GPA: 3.52 Accounting GPA: 3.52 CPR Certification : January 2015 GPA: Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Dean's List at the University of Houston Spring 2014 *Honor's List at HCC Spring 2013 *Dean's List at HCC Spring 2012, Fall Microsoft Office Word 2007 Certification Spring 2012 *Microsoft Office Excel 2007 Certification Spring 2012 Languages Fluent in English and Spanish Interests Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Additional Information ACTIVITIES Volunteer Activities 2009-Present Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013 Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013 Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015 J-Vibe Online Magazine Developed a successful marketing plan for a new business Spring 2014 DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts Skills banking, CPR, Fluent in English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone

FITNESS

FINANCIAL ACCOUNTANT Professional Summary Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Top producing sales professional and expert in the Solar  industry. Dynamic communicator who consistently exceeds goals and company expectations. Regulatory Reporting Supervisor with 8 years experience.  Areas of expertise include Accountng & Finance reporting skills. Skills USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience with Regulatory filings FFIEC 031 & 041 Call Reports FRY9C Filings Fiscal budgeting Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions Operations analysis Consolidations Finance and accounting Strong banking ethics Balance sheet expertise USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience with Regulatory filings FFIEC 031 & 041 Call Reports FRY9C Filings Fiscal budgeting Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions Operations analysis Strong verbal communication Self-motivated Budgeting and finance Team leadership Data management Consolidations Finance and accounting Strong banking ethics Balance sheet expertise Staff development Risk management processes and analysisonflict resolution Project management Work History Financial Accountant , 11/2017 to 03/2018 Company Name – City , State Ensured communication of and compliance with accounting policies and procedures for AAA Northeast and Subsidiaries (Club) Analyzed financial information communicated from various departments and subsidiaries of the Club to Finance. Prepared monthly journal entries and accruals for the monthly close process. Provide and prepare monthly financial statements for executive management. Prepare monthly reconciliations and account analysis for senior management Prepared financial Information using Vlookup, Pivot Tables & updated financial schedules using Excel. Solar Energy Consultant , 05/2017 to Current Company Name – City , State Called on Residential and Commercial customers for their solar needs. Work with networking groups to build relationships to increase sales. Building sales by utilizing social media marketing, trade shows and other techniques to generate sales. Created self generated leads by going door to door in established neighborhoods using sales techniques acquired from training classes. Prospected, qualified and secured new business with small-to-medium sized clients using strategic selling skills. Solar Energy Consultant , 03/2014 to 05/2017 Company Name – City , State Managing Ambassador Program. Created a network of steady referral business. Educated customers in their homes on alternative clean energy solutions. Designed Solar Systems to determine weather or not the customer would be able to benefit from it. Business Analyst III , 04/2016 to 03/2017 Company Name – City , State Perform complex general accounting functions including preparation of account analysis and balance sheet reconciliation Perform ad hoc analysis with Lines of Business to ensure proper mapping lines up with all general ledger accounts on a monthly basis. Provide analysis to Lines of business entities to ensure all procedures are being met and maintained during the separation process. Efficiently and effectively participates in large complex projects across business units, product lines or business processes with focus on banking application systems interfacing into general ledger/reporting systems Possess a strong understanding of financial statement and accounting concepts including general ledger test environments, system processes and balance controls. Assures transaction flow diagrams and financial data mapping documents identify control points, mitigate risks and eliminate non-value added processes. Treasury Analyst , 07/2012 to 07/2015 Company Name – City , State Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards. Collected and reported monthly expense variances and explanations. Performed periodic budgeting/modeling to project monthly cash requirements. Established operational objectives and work plans and delegated assignments to subordinate managers. Analyzed and researched reporting issues to improve accounting operations procedures. Modified a comprehensive financial reporting package to reflect growing organizational complexity. Prepared accurate financial statements at end of the quarter. Derivatives Middle Office Analyst , 02/2005 to 07/2012 Company Name – City , State Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Prepared financial pages for presentation to senior management. Maintained [100]% accuracy in calculating discounts, interest and commissions. Facilitated successful internal and external audits through sound and thorough documentation. Posted receipts to appropriate general ledger accounts. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives. Used investment instruments in complex option hedging strategies and trading scenarios, including fixed income and equity securities. Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC. Consolidated financial data and materials for key leadership meetings. Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Maintained strict confidentiality of bank records and client information Maintained friendly and professional customer interactions. Regulatory Reporting Supervisor , 11/1997 to 02/2005 Company Name – City , State Trained new team members on applying due diligence procedures and regulatory mandates. Audited and documented all processes and procedures for the new accounts department. Wrote procedures for internal and external auditing purposes. Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Trained and directed 4 new hires during department orientations. Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC. Modified a comprehensive financial reporting package to reflect growing organizational complexity. Maintained integrity of general ledger, including the chart of accounts. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures each month. Analyzed and researched reporting issues to improve accounting operations procedures. Supervised and coordinated projects for external auditors and examiner evaluations. Articulated audit findings, risks and detailed recommendations to upper management. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Education Bachelor of Science : Accounting , 1993 Rhode Island College - City , State Accounting Skills Account reconciliation, Budget analysis, business processes, Cash flow analysis, due diligence, external auditing, external audits, Financial Management, financial reporting, financial statements, financial statements, general ledger, general ledger accounts, Hyperion, Oracle, Pivot Tables, sales, trade shows

ACCOUNTANT

SENIOR ACCOUNTANT Summary 8+ years of accomplished experience in the field of accounting Team and organizational training from a major global public corporation Exceptionally fast, efficient and organized Knowledge of all accounting functions: GL, PL, and BS - budgets, forecasting, variance analysis, trend analysis, financial reporting, reconciliations, work papers, journal entries, accruals, AP, AR Experience in GAAP and Statutory accounting and monthly and year-end closing processes Highlights Oracle Financial, PeopleSoft, Microsoft Dynamics Nav, Microsoft Office Suite, Outlook, Lotus Notes Experience Senior Accountant 06/2015 to Current Company Name City , State Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Process, prepare and maintain reporting related to Inventory, and all associated recurring and/or ad hoc journal entries, account analysis, financial reporting, account reconciliation and system interface analysis, (COGS, Rebates, Adjustments, Other Revenues) in accordance with established general accounting policies and procedures Summarize vendor contracts and/or annual contract amendments to extract financial pertinent information to determine rebate configuration for monthly/quarterly invoicing Create, review revenue loaders, rebate, billing invoices and track the payment status Prepare communications such as memos, presentation charts, and process documentation, and coordinate with other departments with assembling information for reporting results Maintain Sox controls and departmental documentation Train new staff and review the work of less experienced staff Cross training with other team members in other accounting functions. Accountant II 09/2013 to 05/2014 Company Name City , State Completed assigned reconciliations accurately, completely and in the time frame required by corporate policies Prepared and ensured accuracy and integrity of accounting and transactional records to ensure proper financial reporting Worked with internal Financial Reporting personnel to support timely and accurate completion of monthly, quarterly and annual internal and external reporting Processed and maintained assigned ad hoc or recurring journal entries in a timely and accurate manner Ensured that interfaces between ancillary systems and the general ledger are processed timely and accurately so that the affected assigned general ledger accounts are complete, accurate and properly classified Independently reviewed revenue and expense accounts for accuracy; determined proper accruals Nicole Morgan Resume Page 2 of 2 Independently provided prompt, courteous and professional customer service to internal and external users of information provided by the Accounting department Worked with external audit firm to support timely completion of audits or compliance reporting Assisted other departments with compiling information and reporting results and variances. Accountant II 12/2008 to 01/2013 Company Name City , State Assisted in the month/year end close and preparation of associated journal entries Performed detailed analysis of the general ledger in conjunction with the month end close Responsible for the preparation of foreign branch balance sheets, income statements, and fixed assets schedules and reconciliations Verified and analyzed monthly and quarterly underwriting activity as reported by foreign branches, subsidiaries and affiliates, Pools and Syndicates Recognized and investigated unusual results utilizing all available resources and effectively communicated findings to management Analyzed and recorded foreign branch results on home office books, interacting with other areas, to ensure the accuracy of journal entries Reconciled ledger balances resulting from underwriting activity, account settlements, and profit and loss on foreign exchange and between sub-ledger and general ledger to insure accurate figures before monthly sub-ledger close Cash settlements through wire transfers, electronic receipts, check deposits, ach payments, and check requests. Associate 10/2006 to 06/2008 Company Name City , State Developed, coordinated and planned expense budgets, forecasts, headcount monitoring and tracking and consolidated and analyzed trends of the expenses for Compensation and Planning within Agency Division successfully ended the year within +/- 2% variance to forecast. Prepared, updated and monitored monthly Financial Analysis Summaries and budget templates for the monthly financial management presentations including actual and projected results. Coordinated with section managers to prepare budget uploads and monthly Budget versus Actual meetings. Prepared recurring and ad-hoc journal entries and provided ad hoc analysis reporting to management as needed, such as identifying spending trends, analyzing variances, or for other purposes as requested. Education Masters of Science : Accounting KEAN UNIVERSITY State Accounting Bachelor of Science : Management Science Management Science Skills account reconciliation, Accounting, general accounting, accruals, ad, Agency, balance sheets, billing, budgets, Budget, charts, compliance reporting, contracts, customer service, documentation, financial, Financial Analysis, financial management, financial reports, Financial Reporting, financial statements, fixed assets, foreign exchange, frame, general ledger, general ledger accounts, home office, Inventory, invoicing, ledger, Lotus Notes, meetings, Microsoft Dynamics, Microsoft Office Suite, Outlook, month end close, Oracle Financial, PeopleSoft, personnel, policies, presentations, profit and loss, reporting, settlements, underwriting

ACCOUNTANT

MEDIA SERVICES COORDINATOR Summary Life-long San Antonio resident, dedicated and technically skilled professional with a diverse background, strong people skills, team player, highly organized, excellent collaboration and communication skills, ability to multi-task and adapt well to change. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Highlights Proficient in Microsoft Office applications, Quick Books Pro, Google Tools/Apps for Education, Type 70 WPM, 10-Key by touch with accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills, Mass deployment and configuration of iOS device skills, Clear understanding of Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, and Multi-tasking skills. Accomplishments Led the development of inventory control metric system. Decreased the number of issues in an electronic classroom by developing metric system of technology issues. Experience Media Services Coordinator 01/2009 to Current Company Name City , State Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep of office equipment * Assists Director in budget planning based on asset tracking and depreciation of capital equipment * Responsible for the tracking of a number of expense accounts for construction projects, supply and expenses, grants and one time initiative budgets * Responsible for reviewing and processing contractor draws in a timely manner ensuring all services and supplies have been rendered * Purchaser for all AV classroom technology equipment * Monitor and troubleshoot AV technology classroom issues at a tier II level, dispatch technicians as needed * Responsible for the upkeep of helpdesk ticketing systems * Assist the Director and Audio Visual Classroom Technology Design/Project Manager in various special projects as well as provide technical support for video conferences, webinars and various other multi-media services * Assist in the management of technology in newly designed and commissioned classrooms; deploying tablet touch controls and similar multi-media equipment * Serve as the Lynda.com Campus Administrator, prepares monthly statistical reports for VP, CITO and Director * Coordinate all AV equipment delivery set ups for TU community events and visiting group events * Responsible for hiring and managing the evening supervisor as well as student workers, process payroll in a timely manner, approve vacation / sick leave, coordinate staff schedules and training * Lead social media journalist for the CLT; coordinate departmental tours, new student / faculty orientations * Responsible for the upkeep of AV inventory, demonstration of AV equipment for checkout, upkeep of 3D printer, provide technical training and support for the 3D printer Credit Manager / Billing Coordinator 01/2006 to 01/2009 Company Name City , State Responsible for accounts receivables and month end closing duties * Responsible for all Group Billing of accounts generating over 300K in revenue / Customized Invoicing * Responsible for all Credit card transactions and handling disputes * Responsible for all aspects of direct billing, credit references, and collections and other city ledger accounts * Conduct monthly credit committee meetings, prepare monthly write-off report * Assist Controller and Assistant Controller in developing, implementing financial/office policies * Work closely with Sales, Catering Managers to ensure all client billing requests are met * Responsible for implementing / managing new technology and trouble shoot common accounting issues Developer 01/1998 to 01/2006 Company Name City , State Office Manager / Leasing Manager * Office Manager and Leasing Manager for Property Management Firm * Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing * Assistant Project Manager for construction of newly developed properties, monitor jobsite procured material and receiving and warehousing functions ensuring materials are purchased in accordance with project technical specifications * Manage subcontractor administration, review and execute contractor draws and change orders * Oversee the administrative systems/operations of the office, including interviewing, hiring and managing staff, implementing / managing new technology * Prepare and review of all trusts, power of attorneys, leases, title commitments, and other miscellaneous mortgage loan and real estate legal documents * Monitor and maintain all employee personnel files, including payroll * Maintain good customer relationship with tenants, coordinated property tours of commercial and residential properties. First point of contact to handle tenant inquires and complaints * Responsible for rent rolls, pay or vacate notices, lease renewals, rent increase notices, market rate analysis * Heavy calendar scheduling, events and meeting coordination, and travel arrangements for owner Education Associate of Applied Science : Digital Media Northwest Vista College 2012-Present Northwest Vista College | Associate of Applied Science, Concentration in Digital Media Presentations International Programs Presentation - to assist international students with various skills such as payroll deposits, obtaining Social Security card, obtaining campus employment, etc. Skills Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, , Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system and reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service, Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized

DIGITAL-MEDIA

HR BUSINESS PARTNER II Summary To obtain a position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment. This position would leverage my professional experiences and job knowledge to enable me to make an immediate contribution to the organization; while providing me with a challenging work environment that will allow me to continue to learn and grow. Core Competencies Human Capital Planning Employee Engagement Change Leadership Project Management Hiring and retention Training and development Performance management strategies Experience 12/2002 - Current Company Name － City , State HR Business Partner II Experienced HR professional with successful career in banking, operation/procedural development, and administration. Excel at interfacing with employees at all levels to ensure organizational goals are attained. I support the South Florida Retail LOB (Approx 330 Employees). Possess excellent communication, analytical, and organizational skills. Support the following functions within the Retail line of business; Employee Engagement analysis and delivery (this including focus groups and listening sessions), Talent Review, organizational design, Performance and talent management cycles, and partner with learning to coordination professional skills based training registration and annual compliance training adherence, Support Market Manager and Regional Managers on all HC initiatives (Recruiting, Training, Performance, Development, Engagement, Retention). Excel within fast paced environments where indirect leaderships skills are the keys to success. An effective project manager with the skills necessary to direct, train and motivate teams to their fullest potential. Deposition Simplification OCM Core Team - HR Project Lead Change Leadership Series HR Total Rewards Ambassador work stream. 09/1992 - 10/2002 Company Name － City , State Management Driving record-high sales, propelling store to improve in ranking from the time assigned to a designated store. Reducing turnover and benchmarking improvement in staff retention by way of employee development and morale-building programs. Elevating store's guest-satisfaction scores by way of swift resolution of customer issues and a strong commitment to superior customer service on all staff levels. Excel within highly competitive environments where leaderships skills are the keys to success. Growing sales and customer base while reducing overall expense to effectively manage profit margin on store's P&L. Positions held/Job Duties Overall Store Operations. Marketing, Administration, Customer Service, Human Resources, Marketing. Regional HR Specialist Talent Acquisition Consultant: Mortgage Fulfillment, Consumer Collections. Grand Rapids Leadership Program Repossession Supervisor - Consumer Collections(Staff size 18)/ Foreclosure Supervisor - Consumer Collections (Staff size 10 Training Facilitator - Consumer Collections New Hire training (Class size 6-12) Inbound/Outbound Collections. Education 1995 Kalamazoo & GRCC Community College University of Phoenix BSBM : Business Management Business Management Interests Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer. Skills Administrative Assistant, attention to detail, banking, benchmarking, Clerical, excellent communication, competitive, Consultant, Customer Service, delivery, Driving, fast, focus, Human Resources, HR, Leadership, listening, Director, Market, Marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft Office, Microsoft PowerPoint, SharePoint, Microsoft Word, nursing, organizational design, organizational skills, organizational, Perioperative, profit, Project Lead, Recording, Recruiting, Retail, sales, Scheduling, Supervisor, swift, employee development Additional Information Corporate Citizenship/Certifications Awards Horizon Award Recipient, ROCKS Award Recipient Six Sigma Yellow Belt Trained 2010 Project SEARCH Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer.

HR

RADIOLOGICAL CONTROL TECHNICIAN Professional Summary Dynamic college student with over 3 years of nuclear experience working as a qualified radiological control technician working in the radiological control department in a variety of areas including limited facility decommissioning, and aircraft carrier Refueling on the CVN-72. Highly enthusiastic, self- motivating and resourceful professional. Summary of Skills 40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste Quick learner Adept multi-tasker Category 3 mixed waste worker training Life Harness Qualified U.S. Navy Article 108, Radiological Control Technician Qualification Self- disciplined Team Player Respirator Qualified Microsoft Word, Excel, PowerPoint  Self- disciplined Team player Self- disciplined Team player Experience Company Name City , State Radiological Control Technician 01/2016 to Current Provide radiological controls oversight of the deconstruction and remediation activities Perform daily monitoring of radiological work, radiological surveying, environment sampling and evaluation, and aiding in the preparation of documents that support the transfer of materials and equipment for disposal or release Provide radiological oversight and leadership for all crew personnel to ensure the highest radiological standards are kept. DOE L Clearence  Company Name City , State Radiological Control Technician 04/2012 to 10/2015 Provided work coverage and oversight for maintenance, operational and routine work that involved radioactive material Provided monitoring for radiation, contamination and airborne radioactivity in the work place Position responsibilities included: Performing required radiological surveys for free release of material per Article 701 of NAVSEA 389-0288 Performed surveys for contamination and radiation control, airborne radioactivity control and surveys to categorize waste for shipment Ensured ALARA principles are followed during work and respond to radiological emergencies as required, survey waste material, excess materials, vehicles, areas and other materials Maintained proficiency and qualifications through completion of work, self-study and training activities. Obtained a confidential clearance. Company Name City , State Aviation Ordnancemen Professionally and thoroughly trained in the areas of explosive, ordnance handling, and blasters maintained troubleshooting and repair on all weapons elevators onboard Specialized in servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft Duties performed included in-flight functions such as operating tactical weapons and communication equipment; performing in-flight maintenance of aircraft electrical and mechanical gear  Expert in tactical and technical guidance. Obtained a secret clearance Education NUCLEAR ENGINEERING TECHNOLOGY 2016 Thomas Edison , City , State , USA Recipient of Thomas Edison State University Military Scholarship Coursework in Engineering Continuing education in Nuclear Energy Engineering Technology Nuclear Energy Engineering Technology NUCLEAR ENERGY ENGINEERING TECHNOLOGY 2017 Thomas Edison State , City , State , USA Languages Bilingual, fluent in Spanish and English CERTIFICATIONS 108 Qualified ( Radiological Control Technician Certification) DOE Core Card Aviation Ordnancemen Certification

AVIATION

SENIOR ANALYST DATA QUALITY & GOVERNANCE Professional Background Analyst versed in data analysis and reporting, user acceptance testing, as well as solving complex problems in high-pressure environments.  Excels at cultivating, managing, and leveraging relationships Skill Highlights Microsoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal Reports Business Objects, SQL, Tableau Server and Desktop, Project Management, Data Analysis Professional Experience Senior Analyst Data Quality & Governance 04/2018 to Current Company Name City , State Create policies and procedures for actuarial and analytics group Monitor adherence to policies with scheduled reviews Conduct training on quality and governance policies Lead analyst for HIPAA compliance Create and analyze validation reports for health plan data Lead discussions regarding data issues identified Healthcare Data Analyst 04/2012 to Current Company Name City , State Experience with process analysis and other analytic functions Ability to interact effectively with different business units, team members, and external client at all levels Creates ad hoc data analyses and reports as needed Prepares monthly, quarterly, and annual reports of established clinical, utilization, and financial metrics for all Health Ministries and SmartHealth Proficient in computer and analytic tools such as SAS, SQL, and MS Office (excel and access) Performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks, and to inform decisions about provider fee schedules. Generates eligibility, medical, and pharmacy claims data needed for each Health Ministry to support budgeting, rate development, and manage the reinsurance program. Business Analyst 03/2008 to 05/2012 Company Name City , State Responsible for identifying processes to streamline and assist with various projects Created and maintained access databases for departmental use Identified system issues and coordinated with vendor for resolution Involved in project planning and testing system enhancements Defined business requirements for various projects Created adhoc reports as needed Created audit process for all securities applications Created reports for SEC and FINRA audits. Finance Analyst 06/2005 to 05/2008 Company Name City , State Backup to department manager Created and maintained managerial reporting daily, monthly, quarterly and yearly Created work schedule for department on weekly basis Created and distributed department stats and analysis to upper management monthly Primary contact for electronic invoicing candidates Created multiple databases for interdepartmental need. Trust Analyst 02/2003 to 03/2005 Company Name City , State Responsible for daily operations of 401(k) accounts for retirement services clients. Balanced 401(k) accounts on a weekly, monthly, quarterly, and yearly basis. Researched and resolved out of balance situations quickly. Conversion Analyst 02/2002 to 02/2003 Company Name City , State Responsible for managing incoming and outgoing account conversions, daily DTCC reconciliation troubleshooting, and problem-solving. Revised an existing Microsoft Access program for incoming assets for accuracy Created a new reporting process in Access to identify asset balance discrepancies Resolved daily out of balance situations with various depository institutions Registration Analyst 02/2000 to 02/2002 Company Name City , State Responsible for re-registration of physical assets for trust customers Streamlined processes by automating applications for quicker processing and problem resolution Solved re-registration issues through brainstorming and troubleshooting Created a Microsoft Access program to track pending registration issues and generate reports Collaborated with company legal counsel for asset restriction removal Authored and updated procedures for registration process. Education and Training Masters of Business Information Technology : Project Management 2007 Walsh College City , State Project Management Bachelor : Business Administration 1996 Rochester College City , State Business Administration Certifications Certificate in Health Care Informatics Affiliations Volunteer weekly in local elementary school in reading development  Lead business meetings on a weekly basis Volunteer in children's church on a weekly basis Taught Sunday school classes Skills Streamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop

HEALTHCARE

CONSTRUCTION FOREMAN Summary Looking for a challenging and rewarding future in a healthy and competitive organization and to expose my knowledge, experience and potential through hard work and dedication. I offer myself as an excellent team player with honesty, dynamism and commitment. Over 8 years of success in overseeing multi-million dollar building construction and renovation projects from beginning through occupancy. Proven track record of safely and effectively operating a wide range of construction equipment; excavators, backhoes, loaders, forklifts and mechanized trenchers. Demonstrated ability to effectively manage a team of up to 10 construction workers performing a variety of activities. Conversant with conducting project briefings and assigning daily work tasks to construction workers. Particularly effective in working within allocated budgets. Highlights CONSTRUCTION FOREMAN Project Scheduling Empowerment Regulatory Compliance Planning and Budgeting Crew Management Contract Negotiation Experience Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Education High School Diploma : 2002 COMMUNITY SCHOOL － City , State Accomplishments Qualification Specialization Name of Institution Year of Passing I.T.C. Electrical Engineering KCM Industrial Training Centre, Koonamavu. 1982 S.S.L.C. Academic G.H.S. Kadungapuram 1980 Professional Summary: Job Profile Employer Period Electrical Visitor Ahlia Cement Company, Libya June 2015 to till date Electrical Foreman Al Hamad Contracting Company, U.A.E. From 1988 to 2010 21 Years Areas of Specialization: Light and Power wiring. DB Termination. Panel assembling. Sound knowledge in electrical lay-outs and schematic diagrams. HT & LT cable laying, glanding and termination. Testing & commissioning of projects. Personal Information Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : CochinDubai Driving License No 158117 valid up to 02.05.2022 Publications Permanent Address Panikkassery House Alangad, Kongorpilly P.O. Ernakulam District Kerala, India. PIN: 683525 Telephone 91-484 2514876 Interests Indian Name of Father Jose P.V Languages Arabic, English, Hindi, Tamil, Urdu, Malayalam Skills Arabic, blueprints, Budgeting, budgets, change management, interpersonal skills, Contract Negotiation, decision making, English, forklifts, Hindi, leadership skills, Regulatory Compliance, materials, problem solving skills, progress, protocols, quality, quality management, reading, Scheduling, Urdu Additional Information Nationality Indian Name of Father Jose P.V Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : Cochin Dubai Driving License No 158117 valid up to 02.05.2022

CONSTRUCTION

HR SPECIALIST Summary Results-driven professional with comprehensive experience in human resources, customer service, and financial services; strengths include problem-solving, strategic thinking and creativity; known as a self-motivated individual with the ability to work well with others in fast-paced environments with outstanding communication skills. Highlights Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Workday proficient Accomplishments dlodldl Experience HR SPECIALIST Jul 2013 to Current Company Name － City , State Support the HR Operations Service Delivery model by serving as a primary contact for escalated issues related to Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves of absence, workforce administration, etc). Actively listen, interpret and articulate the needs of the customer (employees, Human Resources team members and management) to ensure timely research and resolution of escalated issues. Monitor and maintain case management / ticketing queues to ensure cases are assigned and resolved within stated service levels, as well as to ensure accurate documentation of case status and issue resolution. Seek guidance on more complex issues from senior team members and/or internal/external partners as needed, as well as follow established approval processes for all issues requiring resolution outside the standard. Provide support to Sr. HR Analysts, HR Analysts and management with special projects as required. Work with human resources support center to monitor and maintain the highest level of quality service and employee satisfaction. Handle sensitive employee data with the utmost of discretion. Preparation and review of specific reports, as well as coordinate and assist in the uploading of mass data changes as needed. Maintain library of process documents (SOPs, Job Aids, etc.) to ensure accuracy, efficiency and version control. Partner with service delivery team members to review and recommend process improvements and enhancements. Maintain employee records through imaging and indexing documents appropriately. Assist with invoice reconciliation and processing, document preparation review and other similar administrative duties as assigned. STAFFING SPECIALIST Jun 2008 to Jun 2013 Company Name － City , State On-site point of contact for Co-op/Intern program Completed applicant tracking in Hire systems Responsible for on-boarding of co-ops/interns-payroll/creation of Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms as needed Interfaced with co-op/interns, managers and contractors when appropriate Conducted exit interviews with co-ops; terminate them from the system Other duties as assigned. Conducted new employee orientation to foster positive attitude toward organizational objectives. STAFFING COORDINATOR Aug 2007 to Apr 2008 Company Name － City , State Responded to associate benefit questions; researched and resolved Assisted with coordinating and conducting HR-related training and other workshops Maintained current knowledge of HR practices, laws, and regulations Addressed/escalated customer issues and concerns-payroll/benefits/badging Assisted Staffing Specialists with Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced with candidates, managers and associates when appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens over the phone with applicants Conducted interviews with applicants Special projects as assigned. RECRUITING COORDINATOR Sep 2004 to Aug 2007 Company Name － City , State Conducted phone interviews with applicants. Developed and enhanced effective relationships with colleges and universities, job fair groups, business associations, advertising and recruitment agencies, and other key resources for sourcing candidates to fill internal positions. Teamed with business line managers to identify, recommend, and interview the most qualified candidates. Functioned as a liaison between assigned business line(s) and human resources to capitalize on company-wide recruitment initiatives, events, opportunities, and practices. Represented U.S. Bancorp in the community; proactively sought opportunities to source candidates. Performed many duties involving employee communications, such as pre-employment screening, responded to routine questions regarding human resources' policies and procedures, identified potential issues, etc. Maintained and distributed current employee information. Answered questions from employees regarding personnel issues. Instructed and assisted employees in the completion of forms. Delivered New Employee Orientation training. Recruited and interviewed 25 applicants per week Conducted new employee orientation to foster positive attitude toward organizational objectives.. CUSTOMER SERVICE REPRESENTATIVE Feb 2001 to Apr 2004 Company Name － City , State Answered inbound calls for 401(k) customers. Placed outbound calls as a follow-up to customer concerns pertaining to their 401(k) plans. Processed numerous transactions on 401(k) customers' accounts, i.e. loans, withdrawals, exchanges. Investigated pending issues on 401(k) customers' accounts, i.e. address changes, changes in employment status. TRUSTEE BOARD MEMBER Sep 2014 to Dec 2015 Company Name － City , State Appointed by the church's pastor to the board to assist with making decisions for the church. Served as financial secretary, processing payroll checks for those on church payroll. Assisted with analyzing and amending the church's budget as necessary. Conducted quarterly business meetings with other board members providing financial update of the church to the members. Education Masters , Public Administration May 2006 Northern Kentucky University － City , State Public Administration Bachelor of Arts , English Writing May 2002 Northern Kentucky University － City , State English Writing Affiliations doldldld Skills articulate, benefits, case management, employee communications, Human Resources, payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow

HR

ACCOUNTANT Summary Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Skills Budget forecasting expertise Analytical reasoning Account reconciliation expert Strong organizational skills General ledger accounting Expert in customer relations Flexible team player Advanced computer proficiency (PC and Mac) Experience 04/2016 to Current Accountant Company Name － City , State Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted the CFO with the production of the monthly financials, management reports and board packages. Coded the general ledger and processed vendor invoice payments. Researched and resolved billing and invoice problems. 04/2010 to 04/2016 Accounting Clerk Company Name － City , State Assisted in the creation of vendor contracts for outside vendors. Revised and streamlined inefficient work procedures with automation software. Reduced time and costs and increased efficiency by introducing new accounting procedures. Suggested process improvements to secure prompt and regular receipts for the organization. Coded the general ledger and processed vendor invoice payments. Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. 04/2006 to Current Church Administrator Company Name － City , State Plans and implements appropriate $140,000 annual budget (average) and accounting systems. Balance checking account and investment accounts and submit reconciliation monthly for Pastor's review and approval. Developed and implemented a Microsoft Excel Financial Database system for streamlining all financial and charitable contributions record system for the Church; prepares annual contribution statements, year-end financial reports, financial information for committees and the Church as needed or requested. Attend to banking operations for deposit (cash handling $2,000 or more on weekly basis), check writing and Business Banking Online. Maintains the Church's Policies and Procedures Manual; administers payroll for Church employees on a semi-monthly basis and all related payroll functions. Maintains a church membership database for over 100 members which is keep confidential. Monitors and maintains inventory of Church's property and equipment making repairs and/or replacement as necessary. Being thoroughly familiar and abreast with the latest computer software used and might benefit the church. Education and Training January 2014 Master's : Business Administration Troy University － City , State Business Administration December 2009 BBA : Accounting Management Columbus State University － City , State Accounting Management Skills Account reconciliations, Accounting, Accountant, accounting systems, accounting system, Accounts payable, Adobe Acrobat, agency, Balance, banking, Budget analysis, budget, bi, cash handling, clerical, contracts, cost accounting, Database, fax, FDS, Finance, Financial, Financial analysis, financial management, financial operations, financial reports, financial statements, fiscal management, forecasting, functional, fund accounting, funds, General Ledger, Government, grants, Innovation, maintains inventory, inventory, leadership skills, Macintosh, Mainframe, managerial, managerial accounting, Access, Microsoft Access, Microsoft Excel, Excel, Microsoft Office software, Office, Outlook, PowerPoint, Publisher, Windows, Word, Monitors, newsletter, Payroll, IBM-PC, copier, Policies, processes, profit, Program Development, proposals, QuickBooks, reconciling, record keeping, repairs, reporting, scanner, technical support, phone, time management, type, written, annual reports, year-end

ACCOUNTANT

MEDIA / ADVERTISING COORDINATOR Summary Knowledgeable and driven Copywriter and Communications professional offering expertise in writing, public speaking, advertising, vendor and print media relations. Superb writer and editor who communicates effectively with target audiences through strategic communication techniques, brand management and through Social Media Platforms. Highlights •   Customer service-focused Relationship building expert Copywriter and copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program and promotion implementation Team player Decisive problem solver Deadline-driven Event Planning & Coordination Customer service-focused Relationship building expert Copywriter and copyediting Project management Exceptional writer MotivaExcellent communicator Strong proposal writer New program and promotion implementation Team player Decisive problem solver Deadline-driven Event Planning & Coordination Accomplishments • Secured feature article in North Dallas Gazette. •Interviewed in the Kenexa RPO COE Video Experience March 2012 to Current Company Name City , State Media / Advertising Coordinator •Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Developed copy and concepts for packaging, in-store collateral, video scripts, digital storytelling, print advertising, seasonal collections, shows, events and promotions. •Monitor and audit job postings and advertising placements to follow internal compliance requirements Manage and troubleshoot any issues arising while recruitment campaigns are in progress Maintain relationships with clients, advertisers, third-party vendors, and internal departments Work with account executives to determine client needs and budget Managing the production of digital and print communication materials including sourcing, managing, and maintaining vendor relationships. •Coordinate trainings, trade shows, and interview events Track advertising budget and coordinates with the accounting department for invoice issues Copywriter creatively contributing to Ad copy to encourage candidate traffic to meet client's need. •Proofread copy and obtain management approval for all content for all job postings, job fair advertisement. •Ensures the style and content is in harmony to the hiring goals, in addition to the company's brand. •Responsible for social media engagement initiatives to maximize social networking for our client's account. June 2010 to March 2012 Company Name City , State Senior Coordinator Responsible for launching new accounts and administrating interview processes that resulted in candidate interviews and offers Acted as a liaison to clients, HR business partners, staffing consultants, recruiters, talent acquisition team and the Candidate Care Center Team. Conducted candidate reference checks Responsible for launching new accounts and administrating interview scheduling Worked independently on accounts with minimal supervision with interview scheduling and offers. Detail Oriented in scheduling travel and interviews for candidates Led the Call Center roll-out training class. Led and contributed to the Mission Statement Committee for the Kenexa Candidate Care Center Represented the Candidate Care Center in prospective client interviews Led and participated in Kenexa Career Fairs (UTD and Kenexa-Frisco office). September 2008 to February 2009 Company Name City , State Human Resources Administrator Provided professional employee communication while supporting HR generalist and managers with performance management and improvement tracking through Microsoft Excel spreadsheet Maintained proper processing and maintenance of employee files and records retention Set up employee orientation, development, and training logistics and recordkeeping Communicated quality customer service and problem resolution in the administration and organization of training and staff meetings, employee training classes and workshops Modified HR administrative payroll policies and procedures, payroll distribution Assisted HR generalists with termination processing, exit interviews and job postings Provided contributions approved by Human Resources manager to local community organizations, events and charity services 7-11 Corporation (Corporate Retail. September 2008 to February 2009 Company Name City , State Materials Management Assistant Corresponded with domestic and international vendors and distributors in efforts to aggressively monitor the timely delivery of products. Generated and manipulated daily, weekly and monthly Microsoft Excel spreadsheet reports of financial logistics. Generated and verified purchase orders and assisted with inventory management. Produced and reconciled invoices with accounts receivable and payable departments during close out and for month end reports. June 2006 to January 2008 Company Name City , State Merchandise Business Associate Processed new items and current product introduction for distribution throughout National and Canadian stores to meet specific time deadlines. Worked to ensure that new and existing product were accurately processed in system to meet needs of the retail stores and for the production of sales and inventory results Met weekly with distributor representatives to communicate monthly and weekly goals of new and re-introduction items that need to be set up in system Corresponded with field consultants with pricing issues and new product developments Maintained the MBS TEAM Daily Kickoff newsletter Coordinated monthly team building events Authorship If Dr. Martin Luther King Jr., Were Alive Today, What Would His Dream Be. 2009 Working With Class"- 2011 Continuous Learning Presentations Working with Class, Kenexa Corporation, 2011 Diversity in the Workplace, Kenexa Corporation, 2011 Building Relationships, Kenexa Corporation, 2010 Account Introduction, Kenexa Corporation, 2010. Education May, 2009 Collin County Community College State Associates of Arts March, 2017 Southern New Hampshire University State Bachelors of Arts : Communications / Public Relations Skills accounting, accounts receivable, administrative, Adobe, advertising, Ad copy, AS400, budget, BI, Business Objects, Call Center, content, Copywriter, client, clients, customer service, delivery, Detail Oriented, financial, hiring, Human Resources, HR, inventory management, inventory, team building, logistics, Lotus Notes, Managing, materials, meetings, Microsoft Excel, Microsoft Office Suite, office, Outlook, networking, newsletter, Oracle, payroll, performance management, policies, Presentations, pricing, problem resolution, processes, progress, quality, QuickBooks, recruitment, Retail, Retek, sales, SAP, scheduling, spreadsheet, staffing, supervision, trade shows, employee training, troubleshoot, Vantive, workshops

DIGITAL-MEDIA

CO-FOUNDER / SALES & MARKETING COORDINATOR Core Qualifications Microsoft Office: Word, Excel, Access, and PowerPoint *Proficient with Apple OSX and built-in apps such as Keynote *Advanced knowledge of Google Analytics programing *Well versed and experienced with Facebook Analytics & Ads Professional Experience 01/2014 to Current Co-Founder / Sales & Marketing Coordinator Company Name － City , State Plan, develop, organize, implement, direct and evaluate the fiscal function and performance Develop a reliable cash flow projection process and report, which includes minimum cash threshold to meet operating needs Recruit, train, supervise, and manage the Brand Ambassador program Maintain and develop social media outlets via Instagram, Twitter, SnapChat and Facebook Daily usage and advanced understanding of Google Analytics, & Facebook ads/analytics Purchasing goods and forecasting sales projects for each quarter Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the business Evaluate the impact of long range planning, introduction of new programs/strategies and regulatory action Improve the budgeting process on a continual basis through education on financial issues impacting budgets Market brand regularly at athletic/fitness events to generate brand awareness and gain market share. 01/2014 to 06/2015 Graduate Assistant Company Name － City , State Assist in promoting, supervising and evaluating the RecSports facilities and related operations * Take place in recruiting, hiring, training, supervising and evaluating student employees Responsible for managing and scheduling a staff of over 100 employees Aid in maintaining accurate fiscal and student payroll records Support in participation statistics, accident reports and assessment research Create and implement marketing plan for various facilities on campus Support in inventory control and maintenance of equipment for all RecSports facilities Purchasing and inventory of checkout equipment and staff uniform Enforce facility policies and procedures consistently to all participants Ensure adherence to departmental safety/risk management procedures Updating facility policies and procedures and review of National Standards on a yearly basis Planning, coordinating and supervising programs and special events in RecSports facilities. 08/2013 to 01/2015 Development Assistant Tennessee Fund Company Name － City , State Develop relationship between donors and athletic department Worked game day events for various sports to market Athletic programs Generate opportunities and revenue to enhance athletic department Create marketing campaigns for athletic facilities at The University of Tennessee Solve problems with ticketing and parking disputes by athletic donors Research and enhance productivity within the department. 07/2011 to 08/2013 Assistant Rental Manager Company Name － City , State Manage profit-and-loss reports, control expenses, and implement comprehensive business development and marketing plans Weekly marketing and sales call to area accounts Top regional performer in sales, customer service, and generating corporate leads Manage, shape, and develop my employees' careers with the company Responsible for choosing, interviewing and hiring part time staff; while supervising, teaching, evaluating and developing full time employees Decreased costs through reduction in bad debt, decrease in payroll, control of fleet costs, and mitigated unneeded expenses Responsible for over one million dollars in assets Accountable for locating vehicles when find ability and pay ability are lost on a car Managing proper underwriting on rental contracts. 06/2009 to 06/2011 Senior Recreation Leader Company Name － City , State Planned and led instructional sport programs for participants enrolled in the program Developed new marketing strategies such as displaying flyers of the programs offered around the community to increase enrollment Accepted a special project focusing on the marketing of the programs and helped develop a new program guide Implemented creative ideas to get children motivated to participate in camp activities such as granting prizes to the children who obey commands throughout the day Instructed adapted recreation programs for special needs individuals Worked in the Community Programs Main Office answering calls, enrolling participants into our programs, and help with the scheduling of office staff members. Education May 2015 Master of Science : Sport Management THE UNIVERSITY OF TENNESSEE － City , State Sport Management Master's THE OHIO STATE UNIVERSITY － City , State Brand Awareness for Startup Companies: Avenues for Building and Sustaining Brand Awareness June 2011 Bachelor : Recreation & Sport Leadership Business Administration/Marketing Recreation & Sport Leadership Business Administration/Marketing Work History Company Name Company Name Certifications First Aid/CPR/AED Certified *First Aid/CPR/AED Instructor Certified Interests One year of collegiate football experience at Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs through the YMCA (2004-2007) Skills Ads, Apple, budgeting, budgets, business development, cash flow, contracts, CPR, customer service, special events, financial, First Aid, forecasting, Google Analytics, hiring, Instructor, inventory, inventory control, Managing, marketing plan, marketing plans, marketing strategies, marketing, Market, marketing and sales, Access, Excel, Microsoft Office, Office, PowerPoint, Word, payroll, policies, profit, Purchasing, recruiting, Research, risk management, safety, sales, scheduling, statistics, supervising, teaching, underwriting Additional Information One year of collegiate football experience at Ohio Northern University (2007-2008) *Instructed NFL FLAG Football programs through the YMCA (2004-2007)

APPAREL

BUDGET FINANCE SPECIALIST SENIOR Summary Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines. Highlights Financial analysis Complex problem solving Financial reporting expert Account reconciliation Self-motivated professional Revenue/Expenses management UFARS Superior time management PeopleSoft expert Bookkeeping SAP/MS Office Suite (Excel) Budgeting expert Business process improvement School Finances Accomplishments Promoted to senior role with added responsibility of managing 3-person team of Budget/Finance Specialists and 1 Senior Account Clerk Successfully managed aging invoices by reducing the number of invoices from 900 invoices to less than 200 in the work flow within 2 days Improved cost efficiency of School Districts travel system Awarded 5-Star Customer Service by recognizing outstanding customer service that “goes above and beyond normal duties”, acknowledging consistent dedication in support of clients and colleagues Successfully trained account clerks and secretaries in using SAP Experience Company Name October 2007 to Current Budget Finance Specialist Senior City , State Co-supervise and co-lead activities for a team of 3 Budget Finance Specialists and 1 Account Clerk Cadre. Responsible for training any new team members, giving work direction to all team members, lead the team during fiscal budgeting process, ensure fiscal responsibility throughout key areas of organization by reviewing and strengthening efficiencies in financial controls, conducting budget analysis and strategic planning to aid in daily business decisions. Train and advice school officials and administrators on use of public funds and donations to ensure compliance and transparency. Create financial reports and documents to guide and complete the annual budgeting process for upcoming school year and support organizational objectives. Manage 144 funded project accounts (Donations) which generate nearly $12.5 million in revenue annually. Responsible in creating accounts, managing both revenue and expenses, carry over any unspent money from one year to the next, and communicating the appropriate use of funding to the recipients. Manage financial record for 25 schools-provide financial analysis, financial planning and budget oversight to principals in order to effectively make daily operation and annual budgeting decisions. Train clerks and principals on the appropriate usage of public funds, financial management system SAP, and UFARS coding Oversee position control and resolve questions on budget and other financial and technical transactions Work closely with Human Resources regarding positions, salary and confidential employee information Work closely with Procurement on approving and or preparing requisitions to PO and Accounts Payable on resolving payment processing issues Improved cost efficiency of School District's travel system by ensuring accuracy of budget coding, budget availability and authorization. Company Name July 2006 to October 2007 Accounting Specialist III City , State Responsible for daily accounting transactions in the Trust Fee Unit including processing payments sent by trust clients. Diligently monitored accounts and worked closely with internal team members and external stakeholders to reduce account delinquency and by utilizing quick and decisive analytical thinking and extensive research. Produced daily business transactions and monthly financial reports and analysis to upper management for audit and to aid in crucial daily banking operations. Awarded 5-Star Customer Service Award in 2007-recognized outstanding customer service that "goes above and beyond normal duties", acknowledged consistent dedication in support of clients and colleagues. Company Name September 2005 to July 2006 Loan Analyst/Customer Service Representative City , State Reviewed and analyzed financial documents and loan applications for home loans. Verified compliance with federal requirements and ensured conformity to Wells Fargo Funding and investor requirements. Conducted extensive research to support loan decisions and resolved complex issues. Developed "in house" expertise for above-average knowledge of tax penalties and other "fine print" liabilities that were crucial to proper loan administration. Regarded as thorough and courteous professional by peers and clients, known for consistent delivery of high-level customer support particularly through challenging loan applications. Education 2015 Supervisor Training City , State University of Wisconsin 2005 Bachelor of Science : Business Administration-Finance City , State Business Administration-Finance Skills Accounting: Financial Audit, General ledger, AP, Purchasing, Quickbook Finance: Budgeting & forecasting, financial analysis & planning, revenue/expenses management, financial control, process improvement, technical presentations People skills: Customer service oriented, result-oriented and goal driven, attention to detail, flexible, self-motivated, problem solver, team player, dependable, initiative, dedicated, honest, passionate, multi-task

FINANCE

SR. LEAVE OF ADMINISTRATIVE SPECIALIST Professional Summary HR Coordinator who brings  10 years developing efficient payroll and benefits processes within corporate human resources settings. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into new planning and coordination. Skills Benefits and payroll coordination Superb interpersonal skills Detail-oriented Background checks Time management Exit interviews Staff recruiting and retention ADP Fluent in English HRIS Lawson Work History Sr. Leave of Administrative Specialist 06/2013 to Current Company Name – City , State Extensive knowledge of Section 125 cafeteria plans, FMLA, COBRA, ERISA and HIPAA regulations. Responsible to analyze and coordinate FMLA, STD, LTD, Military, Personal Leaves and Worker's Compensation. Makes determinations and takes appropriate actions(s) based on state and federal regulations. Supervise Benefits administration team. ADA administration and compliance. Coordinate with employees, managers, HR Partners, and TPA's, to resolve complex leave of absence questions. Train management on proper leave of absence procedures. Review and document the Leave of Absence process for all locations. Represent organization at personnel-related hearings and investigations. Works closely with Safety Manager and Employee Relations Managers to implement preventative measures to reduce WC claims. Also acts as liaison between team and risk management in communicating changes/developments with TPA's. Prepares reports and statistics for lost time and absence trends. Human Resources Specialist 11/2012 to 06/2013 Company Name – City , State Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Shadowed employees to determine an accurate description of the duties and skills required for each position. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Benefits Administrator 05/2012 to 11/2012 Company Name – City , State Responsible for directing and planning the day-to-day operations of group benefit programs (group health, dental, vision, long-term disability, worker's compensation, life insurance, supplemental insurances, Health Savings Plan, 401(k) plan and retirement plan). Investigated new benefit programs, improve existing programs, supervise and monitor benefit administration. Ensured that all invoices from Vendors are prepared and submitted accurately to Accounting. Coordinated annual open enrollment. Leave of Absence Consultant 02/2012 to 05/2012 Company Name – City , State Coordinated the administration of disability and leave programs. Advised employees on eligibility, provisions, and other matters related to disability and leave programs. Consulted with and advise employees, managers and occasionally HR Managers on eligibility, provisions, and other matters related to disability and leave. Assisted in the preparation and maintenance of employee leave communications. Recommended new and/or improved benefit plan processes and/or cost-saving measures. Senior Benefits Analyst 05/2011 to 11/2011 Company Name – City , State Provided innovative solutions that evolve our benefit offering and strategy Delivered annual financial and plan reporting inclusive of return on investment (ROI), metrics and measures, demographic and plan analytics Analyzed, evaluate and present proposed business initiatives and/or issues. Develop recommendations or solutions that support the business Translated customer needs into effective, valuable solutions and communicate solutions to the business. Ensured effective and efficient operations of our plans Provided communication, training and support to stakeholders Managed vendor partners to ensure the best in class products, programs and service Ensured compliance with all local, State and Federal regulations. Corporate Human Resources Coordinator 10/2006 to 05/2011 Company Name – City , State Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases and tracking leave time. Administered and counseled with employees on leaves of absence, FMLA, STD/LTD, Workers Compensation to include documentation, reporting, pay and communication to employee/manager. Liaison with TPA managing COBRA enrollments. Assisted in preparation of employee separation notices and related documentation Provide communication, training and support to stakeholders Organized and administered various special projects for the human resource department such as policies, new hire booklets, compiling data for audits. Handled Tuition Reimbursement approval. Immigration process using the E-Verify program. Conducted Exit interviews. Human Resources Benefit Representative 10/2003 to 10/2006 Company Name – City , State Managed daily entries for new hires, status changes, terminations, health benefits and welfare benefits. Resolved escalated health benefit issues that derived from the Human Resources Service Center. Conducted monthly audits from carrier's invoices and resolving discrepancies. Liaison with TPA managing COBRA enrollments. Managed hiring, enrollment, and orientation for staff members, physicians, fellows, residents and nurses. Conducted new hire orientation and annual enrollment with the benefit's team. Education Master of Science : Current Penn State University - City , State Human Resources and Employment Relations B.S : Human Resources Management 12 2012 Capella University - Human Resources Management Certifications FMLA Specialist Certification - HR Certification - September 2014 Affiliations Benefits and Compensation Certification - Cornell University - November 2006 Affiliations Society for Human Resource Management (SHRM) CEB Human Resources Network Skills Accounting, ADA, ADP, benefits, Benefits administration, clarify, directing, documentation, Employee Relations, financial, hiring, HRIS, human resource, Human Resources, HR, insurance, Lawson, managing, Works, PeopleSoft, personnel, policies, processes, recording, reporting, risk management, Safety, SAP, statistics, strategy, vendor management, vision

DIGITAL-MEDIA

DESIGNER / TECHNICAL DESIGNER Summary Creative fashion designer with background in the catagories of swim, intimate apparel, loungewear, and sportswear. Experience designing wovens and cut and sew knits, creating technical drawings and packages. Excellent time management, organizational skills, and work ethic. Highlights Detailed technical sketches Technical packages Line sheets Garment Fittings Garment specing Correspondence with overseas vendors Accomplishments Co-founded Ulihu, a men's and women's underwear and loungewear company. Oversaw design and technical design of all pieces and managed production in New York City. Experience Designer / Technical Designer January 2013 to August 2015 Company Name - City , State Responsible for research, development, and design for each season Prepare technical packages for all styles (Excel & Illustrator) Source and place orders for all fabrics and trims for sampling and production Oversee domestic development and production - all in NYC Communicate with factories to ensure proper fit and construction as well as maintaining timelines Attend all fittings - Responsible for overall fit of product Review and approve all samples (Fit, Pre-pro, and T.O.P.). Costume Designer and Wardrobe Supervisor June 2001 to August 2015 Company Name - City , State Presented and finalized costumes for all characters. Purchased and/or made all costumes, within agreed upon budget. Fit all garments and made alterations. Created costume plot from script using Synch OnSet. Facilitated loans from several designers and showrooms. Production Assistant October 2012 to March 2013 Company Name - City , State Assisted in product development at all stages of sportswear. Daily Correspondence with domestic factories in New York City garment district. Attended fittings and took notes. Made all updates to sketches for technical packages and relayed changes to vendors. Created line sheets and mailers to send out to buyers. Associate Designer April 2010 to October 2012 Company Name - City , State Ralph Lauren Sleepwear / Loungewear Responsible for design development of FOA and FOE loungewear programs as well as assisting head designer in development of Lauren Sleepwear line. Research and develop existing and emerging concepts and trends as inspiration for color, fabric, and silhouette Use research to develop seasonal trends and produce product presentations including color boards, concept boards, print/story boards, and full figure / flat sketch designs to help sell concepts to buyers Partner with Merchandising to edit line Create detailed flat sketches (using Illustrator) from illustrations or mock ups for tech packs as well as catalog and line sheets Prepare and pass design detail sheets and trim sheets for all designs to technical design Work with technical design to achieve highest quality and best fit possible Responsible for administration and follow up of product design process including daily communication with multiple overseas vendors to ensure product development for all design related questions Attend all prototype and pre production sample meetings to review garments and note changes Participate in fittings - make revisions to sketches and design packages as needed Create and manage trim sheets, line sheets, boards, seasonal books, and tear books. Assistant Archivist May 2009 to August 2009 Company Name - City , State Photographed and described all incoming assets from designers - vintage/inspiration and prototype/heritage pieces. Assisted designers in searching and pulling garments to fit a particular theme or query - style, cut, color, print, or detailing. Created mood and detail boards from garments in archive for designers as requested. Assistant Designer August 2006 to October 2008 Company Name - City , State Assisted designer through all phases of the design process from concept to creation Created detailed flat sketches with specs (by hand and computer - Adobe Illustrator) Completed all initial stages of product development including tech packs, cutters must and issuing style numbers Attended fittings, took notes, and communicated all updates to patternmakers Communicated with head patternmaker and seamstresses on a daily basis to oversee production of orders Created line sheets and invoices for wholesale orders, and researched new stores for future sales Maintained fabric library and sourced new vendors when necessary Consulted clients concerning style, fit, and color Oxford / Li & Fung / March 2006 - August 2006 / Assistant Patternmaker - Women's sportswear division General Assistant to nine patternmakers in large sample room Assisted patternmakers in draping and revising patterns after fittings Transferred patterns from muslins to paper and ensure guideline specs according to tech packages Responsible for specing all incoming sample garments. Education Associate of Applied Science : Fashion Design F.I.T - City , State BA : Eastern European Studies Saint Edward's University - City , State Computer Skills Adobe Illustrator Adobe Photoshop Microsoft Excel Microsoft Office

DESIGNER

FLIGHT MANAGER Summary I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled in MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 to Current Company Name Flight Manager Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client. Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities. Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues. Train, mentor and act as a resource to new team members. Collaborated with leadership to create new communication tools for faster and more effective communication between departments. January 2012 to January 2013 Company Name Sales Associate Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication. Hired as a permanent employee after being hired to seasonal help resulting from high productivity. Independently designed store visuals using guidance from corporate standards. January 2009 to January 2013 Company Name Front Desk Coordinator Responsible for proving customer service, database instruction and fielding phone calls. Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents. Education 2013 Kent State University Bachelor of Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management

AVIATION

BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills, internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15 Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management. Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name - City , State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract. Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments. Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations. Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability. Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings. Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Support sales opportunities and validate expected delivery capability. Key Achievements: Successfully renegotiated a 35 M USD contract extension. 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments. General Manager March 2011 to January 2014 Company Name - City , State Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively. The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on. For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business. The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers. Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers. Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program. Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality. Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area. Provide expert input or access to Accenture Operations SME's on regional impacts and needs. Manage escalated risks and issues in conjunction with the Program Lead. Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process. Sign off service acceptance on behalf of the Service Delivery Organization. Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that. Working with the HR, Capability Development and all other support groups to enable it. Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the "Best Performing Outsourcing Deal" in IAOP forum. Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates. Operations Lead March 2010 to February 2011 Company Name - City , State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client. The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA. Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client. The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications. Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Maintaining healthy client relations to ensure smooth business flow. Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements. Front-ending with the client on all process related issues including capacity management and target setting. Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes. Designing and functionally implementing the metrics management process resulting in productivity and through put increase. Restructuring the resource level performance management system and reformatting the individual level "Balance Scorecard" to make the performance evaluation data driven. Setting up of the "Incident Management" process resulting in month on month reduction of client rework of cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting up people forums resulting in improvement of GES scores and reduction in attrition. Created the Operation Guide document for the processes. Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project. Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction. My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly. To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance. Holding team meetings, taking one on one session and sharing the best practices. Maintaining team statistics leave record, training schedule and preparing the "performance based". Strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Client relations to ensure smooth business flow. Key Achievements: Was given the "Zen Master" Award Was given rewards points by Sr. manager for exceptional performance. Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months. Streamlined the SLA reporting process. Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process. Team Leader December 2002 to July 2006 Company Name - City , State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks. Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met. Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis. Had the additional responsibility as a "process trainer" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates. Interacting with the client to discuss the strategy for collections and to raise the monthly invoice. Weekly scheduling and staffing for Team members. Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager. Annual appraisals for the Team Members. Facilitating recruitment and training for the process. Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level. Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews. Senior Technician February 2002 to December 2002 Company Name - City , State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician. Provide technical support to incoming calls Provide process training to new hires. Coaching and mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor. Was twice awarded for making maximum smart transfer up sells. Got a G5 and P4 rating in the appraisal.(5 being the highest). Process Developer July 2000 to September 2001 Company Name - City , State Making outbound collection calls. Taking escalated calls. Mentoring and on the floor training of new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted in 12 months of joining. Was awarded the "star of the month" award twice. Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores. Education MBA : Finance , 2015 Mahatma Gandhi University - State , India Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India High School : 1997 Bharatiya Vidya Mandir - City , India Interests Avid follower of Soccer and Cricket, Love cooking and watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L

BPO

ACCOUNTANT Summary Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Highlights Account reconciliation expert General ledger accounting working on SAP tool and HFM Account payable Specialist Auditing Expert in customer relations Flexible team player Compliance testing knowledge Accomplishments Achieved cost reduction by eliminating redundant processes. Operated computers programmed with accounting software to record, store, and analyze information. Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133). Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Researched and resolved billing problems that had been previously missed.Reduced the open invoice cycle time from days developing new dispute reporting procedures. Experience Performs routine accounting activities such as maintenance of the general ledger, preparation of various accounting statements and financial reports and accounts payable or receivable functions. Accounts Receivable experience with focus in Cash Application and/or Adjustments Process day to day AP; to include matching, reviewing for proper approvals and G/L coding, researching and entering invoices. HFM reporting including balance sheet profit and loss statement etc. Run weekly checks, match, mail and file copies. Prepare weekly cash requirements report. Work closely with other departments and outside vendors. Maintain vendor files. Assist with month-end account reconciliations and journal entries. Cross train with A/R to process invoices and deposits Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Company Name January 2016 to January 2016 Accountant Maintain of Cash book. Maintenance and Finalization of Annual account Preparation of Bank Reconciliation Statement. Billing And Realisation From Debtors Verification of Expenditure Bills and Traveling Bills. Salary JV Verification. Day to day office activity I hereby declare that all the facts mentioned above are true to the best of my knowledge. Company Name January 2016 to January 2016 Consultant Prepare journal entries and ensure reconciliation are complete. Review general ledger to ensure proper accounting is in place Process pay application invoice and payment. General ledger Reconcilation and adjusting entries. Reconcilation bank account accurately and in a timely manner with attention to unusal items that remain outstanding at monthend. Upload bank statement and Bank revaluation in SAP. Preparing financial reports in HFM (balance sheet, profit and loss statement, GR 55, Cycle run) Reviewing Balance sheet and profit and loss statement. Prepaid and accurual booking in monthed. Monthend quaterend and year end reporting. Intercompany reconciliation. ACCOUNTS PAYABLE Vendor creation, edit and reconciliation Stock report preparion Invoice posting and verification in SAP tool. Collect and maintain vendor W 9. GR/IR clearing Automatic payment run in SAP. 3 way matching. Inventory control and expensing. Ixos invoicing with payment. Create purchase order. Foreign currency Revaluation. 2)Working as Process Developer (Novartis Canada GL and AP) from 23. Company Name March 2009 to December 2012 Worked in several sub modules of Sap Financials: Accounts receivable, Accounts Payable, General Ledger, Banking. Accounts Payable: Automated Payment Program (APP), Invoice Processing, IDOC, MIRO. Vendor Master, Customer Master, General Ledger Master data. Having good domain experience related to different functional module: Order 2 Cash (OTC), Procure 2 Pay (P2P), Buy 2 Pay (B2P) and Invoice 2 Pay (I2P). Dash board maintenance, Client handling, Query resolution, Bank Reconciliation. Education MBA (Finance and IT) *B.Com(Mgt Hons) Technical Qualifications *SAP FI Module Diploma : Computer Application Computer Application Personal Information Date: Yours Sincerely, Place: Smruti Rekha singh. Additional Information Date: Yours Sincerely, Place: Smruti Rekha singh. Skills account reconciliations, accounting, accounts payable, Accounts Receivable, AP, Balance sheet, Bank Reconciliation, Banking, Billing, book, Com, Client, edit, Finance, Financials, financial reports, Preparing financial reports, focus, functional, General Ledger, GL, Inventory control, process invoices, Invoice Processing, invoicing, MBA, mail, office, Developer, profit and loss statement, coding, reporting, researching, SAP FI, SAP

ACCOUNTANT

KEY HOLDER Summary Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude with strong work ethic. Highlights Microsoft Outlook, Word and Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive and upbeat Experience Key Holder 08/2012 to Current Company Name City , State Trained all incoming sales team members. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Prepared for opening and closing of the store. Collections Specialist 02/2010 to 04/2011 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Evaluated and initiated alternatives for resolving account balances. Responded to customer inquires regarding account status. Coordinated collection activities for delinquent accounts. Resolved customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Sales Associate 07/2008 to 04/2009 City , State Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contributed to team success by exceeding team sales goals. Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts. Education Certificate: Current Temple Real Estate school : Marketing 2008 Virginia Union University City , State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow

APPAREL

SALES Summary I am clearly a loyal and friendly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Perishable Meats and seafood industry. I love to learn, and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. Skills literate, MS Excel,Microsoft Word, AS400. Experience Company Name May 2004 to August 2007 Sales City , State Responsible for sales and marketing Fresh meat products and keeping accounts in balance. Responsible for resets,new store openings. Company Name April 1997 to May 2004 sales and marketing City , State Responsible for ,Package meat products and keeping accounts in. balance. Responsible for cost effective advertising. Lines, Sunnyland Foods, Lykes, Ball. Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc. Company Name February 1972 to March 1996 Key Account Sales Representative City , State Promote and market Sunnyland products in Georgia, South Carolina, And Florida. Received. company's highest sales award 1974,1978,1983,1985,and 1988. Education and Training Management Training Programs at Florida State - Dudley M. Hughes, Macon, Georgia May, 1966 - Jul, 1968) Graduated 2 years of accounting and Bookkeeping,1967,1968 Management Training Programs at Florida State University, Principles and Methods of Persuasive Communications, Effective Human Relations as applied to sales Skills accounting, advertising, AS400, balance, Bookkeeping, Computer literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales

SALES

CONSULTANT Executive Profile Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration. Focused on employee participation and the well being of each stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance / Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales. Managing in transition: dry stack marina operations during a $20M renovation Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national media coverage Professional Experience Consultant January 2005 to Current Company Name － City , State Helping business owners and managers improve profits and the employee experience using "Lean" principals and DiSC Personality Assessment. Built business on referrals from existing clients: primarily business owners in their first ownership venture. Helped clients manage time, money and relationships to improve profits and their shareholder's experiences. Helped transform people's working lives. Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations. Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover. President / General Manager January 1992 to January 2005 Company Name － City , State Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales. Conceived, built and operated a restaurant business. Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience. Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems. Marketed business through 'Community Service Marketing' through 32 local schools and charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation. Accomplishments: Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using "Lean" principles and DiSC Personality Assessment. Sold business in 2005. Business Development Manager January 1991 to January 1992 Company Name － City , State Sold bank services to local merchants and businesses Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns. Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan. Sales Representative January 1989 to January 1992 Company Name － City Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers. Skills : Customer Service relationship building entertaining clients and selling. Accomplishments : Increased territory sales by 600% in first year. Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine. Education Certificate : Six Sigma: Green Belt , 2006 Villanova University － City , State , USA Bachelor of Arts (BA) : History , 1987 Iona College － City , State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate and board member Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers "Sandwich Program for the Homeless (for secondary schools)- Creator and presenter "How to Get and Keep a Job" one hour program for high school students creator and presenter Skills Applying "Lean" Principles to various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event / Project Management Turning chaos into order Using resources on hand before spending Social Media marketing Real Time Marketing

CONSULTANT

BUSINESS DEVELOPMENT CONSULTANT Career Focus Self starter, customer focused and detail oriented business professional with multiple industry business development experience complemented by staffing industry, and Human Resources experience, specializing in business implementation and recruiting. Proven track record of consistently exceeding corporate objectives and quotas. Highly articulate and persuasive communicator able to reach individuals and groups from all organizational levels. Ability to liaison between clients, Human Resources, sales and management. Strong writing, editing, and presentation skills. Extensive background in Networking, Building Customer Relations, Presentation, Sales & Marketing, Follow up, and Project Coordination. Highly skilled strategic thinker, able to plan and implement client orientation program that achieve organizational objectives and business development goals. Summary of Skills Microsoft Office Programs, SharePoint, PeopleSoft, ADP Payroll, and Internet applications and Research. Accomplishments Human Resources  · Reduced employee turnover by 10% in one year. Sales & Marketing · Increased Accessory World's revenue by 25% in less than 3 months. Recruiting · Developed recruiting plans, marketed, and hosted job fairs, which filled 120 hard to fill Building Inspector and Plans Examiner vacancies for The City of Houston's Permitting Center in a period of six months, by sourcing and recruiting nationwide. Business Development · Promoted to the largest territory for Workforce Solutions, post exceeding market share and customer loyalty annual goals, in just over the first quarter of the year in the second largest territory for the organization. Business Management · Implemented an attendance disclaimer, which significantly decreased hiring event cancellations in current Workforce Solutions Center. Employee Engagement · Earned 2nd highest fill rate in the region for Workforce Solutions, by improving quality of job postings, and actively encouraging Employment Counselor and Staffing Specialist teams in aggressive recruitment efforts. Professional Experience Company Name City , State Business Development Consultant 01/2015 to Current Provide Human Resources, Recruiting, Screening, and staffing services to employers in assigned areas. Maintain and build relationships with new and existing clients by providing services, maintaining contact, attending networking events, and being actively involved with targeted professional organizations. Network through industry contacts, association memberships, and online. Maintain an understanding of employment and business related activities in assigned areas by analyzing data to identify business development opportunities. Understand clients' human resource-based needs and suggest appropriate products, provide advice, or otherwise address the issue. Follow-up with clients to ensure effective delivery of services and products rendered. Develop and process client contracts, renewals, and terminations. Company Name City , State Recruiting Specialist 01/2014 to 01/2015 Develop and execute recruiting plans. Market and advertise to reach a broader and wider market of candidates. Network through industry contacts, association memberships, and online. Implementation of programs, policies, and procedures towards workforce management. New employee on-boarding, Training and development. Administrative duties and record keeping related to the hiring process. Company Name City , State Owner 02/2011 to 08/2013 Operated a small business selling fashion accessories both locally, as well as online. Direct Sales and Business to Business Sales. Developed excellent rapport with all my clients. Increased revenue by 25% in less than 3 months. Company Name City , State Language Arts and Intensive Reading Teacher; Spanish Club Sponsor 09/2006 to 06/2010 Implemented community service to help benefit needy local residents with programs such as Coats off Our Backs, Can the Principal, Spring School Supply Drive, A Christmas Carol, Military Shoeboxes, and Club Clean-up. Successful in advancing students reading level by 88% in a period of one school year. Developed and taught lessons following the Voyager Instructional Model to improve students' reading skills. Taught all aspects of Reading, English Literature, Grammar, and Writing. Prepared students for the Florida's Comprehensive Assessment Test (FCAT). Company Name City , State Human Resources Manager 08/2003 to 08/2006 Developed job announcements, carried out and coordinated advertising, recruitment, interview and selection process. Administration of employee compensation and benefits, personnel policies, regulatory compliance, and performed quarterly reviews. Investigated, documented and resolved personnel issues and complaints at all levels within the hotel. Conducted final interview, reviews, reprimands, and exit interviews in order to ensure all labor laws were followed. Prepared and followed budgets for personnel operations. Education MBA : Business Administration Management University of Houston , City , State Bachelor of Arts : English Literature/Spanish University of Texas , City , State Teaching Certificate with Reading Endorsement City Languages Fluent in both English and Spanish. Skills Administrative duties, ADP Payroll, advertising, Arts, benefits, budgets, business development, contracts, client, clients, delivery, Direct Sales, English, fashion, hiring, human resource, Human Resources, Internet applications, regulatory compliance, Market, Microsoft Office Programs, SharePoint, Network, networking, PeopleSoft, personnel, policies, rapport, Reading, record keeping, Recruiting, recruitment, Research, selling, Sales, Spanish, staffing, Teacher Professional Affiliations Texas Veterans Commission Houston East End Chamber of Commerce – Ambassador – January 2015 – present Camara de Empresarios Latinos de Houston – Member – August 2015 – present Governor's Small Business Forum - Committee Member - September 2015 Houston Hispanic Chamber of Commerce -  Volunteer – October 2015 - present

BUSINESS-DEVELOPMENT

PATIENT CARE TECHNICIAN Professional Summary Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options Education High School Diploma Armijo High School - City , State Some College (No Degree) : Criminal Justice And Nursing Solano Community College - City , State Certifcate : Medical Assisting , 2011 Boston Reed - City Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options

HEALTHCARE

HR DIRECTOR Summary Human Resource Professional Confident, Resourceful Human Resources professional, with academic background in human resources management and hands-on experience hiring, training, orientating, and developing employees that currently serve in a one person role managing 63 employees for a fast growing organization. Highlights Analytical Skills Good Interpersonal Skills Organizational Skills Communication Skills Recruiting and Staffing Performance Management Employee Relations Selection/Recruiting Employee Orientation Training & Development Policy & Procedure Writing Detail Organization Staff Supervision Employee Records System On-the-job Training Job Analysis Cold Calling Internet Sourcing Compensation Labor Laws Labor Policies Equal Employment Opportunity Interviewing Discipline Issues Social Networking Recruitment Advertising Campus Recruiting OSHA Standards Employee Grievance Employee Verification Screen/Schedule Candidates Community Outreach Computer Skills Microsoft Office Word Excel Outlook PowerPoint Publisher Health Care IS HRIS Systems PeopleSoft Child Care IS Day Care Software QuickBooks Data Input Accomplishments Devised a successful recruiting plan for my employer, which resulted in 25 new employees in 2-months. Experience Company Name January 2014 to January 2015 HR Director State Communicate orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion. Develop, implement, and monitor training programs suitable for employee retention. Skilled in identifying problems, and determining accurate and relevance of information, by using sound judgment to generate and evaluate an alternative while making a decision. Develop policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met. Pre-screen to ensure candidate is a strong fit for the position by matching individuals skills with the needs of the organization. Knowledge of federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants. Provide facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education. Ability to interpret and analyze material and make well adjusted decisions from the analysis. Hiring staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes. Ability to work with individuals to access needs, provide assistant, resolve problems, as well as satisfy any expectations. Ability to use data input software, methods, and procedures to meet the needs of the consumer; input and data retrieval and provide correspondences. Enter employee data accurately and efficiently into recruiting database; employee sick leave, vacation, work hours, pay, and annual leave. Served as Liaison between the agency and media/ advertising/sponsorships Create a budget and provide budget reports for events. Coordinates and administers the new hire on-boarding process. This includes ensuring all new hires have gone through all pre-employment requirements, maintains contact through the process with new hires and greets and reviews first day requirements with new hires and conducts new hire orientation. Responsible for operational and technical HR duties to include: computer entry and file maintenance; new hire orientation; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist in exit process. Makes copies, faxes documents, prepares and processes mail and performs other clerical functions. Review for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees. Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner. Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. Reviewing current organizational effectiveness and making recommendations for improvements. Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns Facilitate updates and random notifications for drug testing programs Responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations. Works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges. Ensures the development of departmental plans, goals, mission, policies/procedures, and budget. Managing and motivating staff to increase productivity and ensure business efficiency. Practices open-door policy to encourage employees to discuss grievances. Facilitates peer-to-peer and employee-manager discussion/mediations. Recommends and facilitates employee recognition, efforts, and events. Analyzed employment-related data and prepared required reports. Developed creative recruiting strategies that met anticipated staffing needs. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Conducted more than 60 interviews. Conducted reference and background checks on all job applicants. Company Name January 2010 to January 2014 Administrator Farrow State Company Name January 2005 to January 2008 Event Specialist State Company Name January 1996 to January 2005 Assistant Director State South Carolina Notary Public. CPR and First Aid. Education Webster University 2015 Financial Accounting * Managerial Accounting * Business Statistics * Business Law * Business Applications/Software * Finance * Business Communications * Business Management * Marketing * Marketing *Management * Quantitative Methods * Human Resources Management * Contemporary Issues In Management * Organizational Theory * Business Policy * International Business * Production Management * Microeconomics * Macroeconomics * Labor Relations * Accounting Information Systems * Entrepreneurship. : Human Resources Management / Management and Leadership GPA: GPA: 3.45 GPA: 3.45 Human Resources Management / Management and Leadership Managing Human Resource * Organizational Behavior * Basic Finance for Managers * Training and Development * Employment Law * Staffing and Selection * Compensation * Labor-Management Relations *Integrated Studies in Human Resource Management * Management * Management and Strategy * Managerial Leadership * Organization Development and Change * Integrated Studies in Management. Benedict College 2013 BS : Business Administration Business GPA: Management Honors Graduate Cum Laude GPA: 3.5 Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business Skills Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written

HR

PUBLIC RELATIONS OFFICER Executive Summary Highly talented professional with more than ten years in accounting and supply operations acquired in the United States Navy, United States Army, and corporate environments. Practiced in sophisticated inventorymanagementprograms. Trilingual - English, Wafi and Igbo - Global understanding of world politics. Core Qualifications Operations management Staff development Inventory control Staff development Change management Compensation/benefits administration Policy/program development Compensation/benefits administration Policy/program development Cross-functional team management Staff training Staff training Professional Experience 01/2013 to 01/2015 Company Name Mentored, taught, trained and advised the Afghanistan National Police, National Interdiction Unit (NIU) Logistics personnel with all aspects of developing organized and effective logistics management systems in accordance with the MOI's Logistics Policy. The NIU is the Ministry of Interior's strike force for illicit narcotics trafficking. Advised and coordinated logistics support for the entire Sensitive Investigative Unit (SIU) and National Interdiction Unit (NIU) Regional Law Enforcement Centers throughout Afghanistan located in Kunduz, Jalalabad, Heart and Kabul. The PAE Warehouse in Kabul, Afghanistan is responsible for the implementation of Logistics matters in accordance with the company's Statements of Work (SOW). Additionally, it is also responsible for the development of property accountability, issue, receipt, and recovery of property issued to the Afghanistan Logistics Officers and Property Custodians. Trained, and Advised the Program's Warehouse, Sustainment, Property Book, Logistics Plans, Operations and Contract personnel on logistics matters that affect the accomplishment of the missions. Coordinated logistics sustainment and emergency resupply missions for 530 Afghanistan Counternarcotic elite police force in 2 Regional Law Enforcement centers located in Kunduz and Herat. Coordinates with quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients. Hands on working experience in requirement gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis. 01/2006 to 01/2011 Company Name LogisticsSupervisorin support of Global War On Terrorism (GWOT)ensuring the acquisitions, shipping and receiving materials for vital missions in Afghanistan, Africa and Iraq with expertise in Bookkeeping, Accounting, Inventoryand Management for the United States Navy. Contracting Officer for the FederalGovernment with purchase up to $500,000 Reviewed and processed all financial transactions on a timely basis, ensuring accuracy, completeness and compliance with all policies, procedures and regulatory requirements. Supervised and organizedadministrative functions with respect to inspecting, locating, storing, safe keeping, issuing, preparing, shipping, rotating, materials return and disposal of supplies and equipment as related to ground supply operations. Resource Advisor for the Department of Defense.Managed and tracked over $3million allocated to the Navy Seabees. Procured construction materials and support equipment for the Combined Joint Task Force Horn of Africa to sustain and complete vital projects in different parts of African continent. Developed logistical spreadsheet to track materials for Combined Joint Special Operations Task Force Afghanistan in support of Village Stabilization Operations. Streamlined efficiency of supply system resulting in $2M reduction in material and equipment for resale utilization by Defense Reutilization and Marketing Office. Facilitated movement of US personnel convoy, construction materials, office supplies and support equipment to other forward operating bases. 01/1996 to 01/2006 Public Relations Officer Company Name Utilized languageand knowledge of local culturein leading team of medical Professionals in training Nigerian villagers in health and prevention techniques as Humanitarian effort Employed conflict resolution techniques to assuage resistance and diffuse crisis situations Amongst contrasting ethnicities, customs, and cultures Saved U.S Government over $1M by initiating diplomatic relations with Afghani tribal leaders. Brokered vendoring arrangement to procure updated tools and materials to complete construction projects awaiting supplies from United States. Reduced project down-time from six months to one month, enabled continuous workflow and provided win-win diplomatic relationship between Afghan government and United States. Education 2004 Bachelor of Science : Accounting Enugu State University of Science and Technology Accounting 1995 Bachelor of Science : Microbiology University of Nigeria Nigeria Microbiology Interests Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Affiliations ACTIVE SECRET CLEARANCE and Moderate Risk Public Trust Additional Information AWARDS AND INTERESTS Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Skills Accounting, acquisitions, Bookkeeping, Book, conflict resolution, clients, data analysis, documentation, financial, Government, inspecting, Law Enforcement, Listening, Logistics, logistics management, Marketing, materials, Office, win, Navy, personnel, Police, policies, quality assurance, receiving, reporting, requirement, scheduling, shipping, spreadsheet, Strategist, workflow

PUBLIC-RELATIONS

CARPENTER APPRENTICE Professional Summary Former construction and carpentry worker committed to high-quality workmanship and safe environments. Over 4 years of hands-on experience working with remodeling projects in residential and commercial construction. Dedicated work ethic and exceptional attendance record. I am motivated to learn new trades and skills. Interested in growing career and fostering leadership capabilities. Professional Construction Laborer with excellent interpersonal skills. Works in timely and efficient manner to see tough jobs through to completion. Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized Education High School Diploma : 04/2010 Buffalo High School - City , State CSHO (Certified Safety & Health Official) , 01/2020 TEEX - City Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized

CONSTRUCTION

BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST Profile Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement. *Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes. *Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process. *Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS. *Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems. *Thorough knowledge of SCADA systems operations, security, safeguards and protection *SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph Professional Experience 07/2014 to Current Branch Chief Information Technology Specialist Company Name － City Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR). Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region. Researches and recommends innovative approaches to resolve major IT problems. Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution. 08/2009 to 07/2014 Information Technology Specialist (INFOSEC/NETOPS) Company Name － City , State Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare. Enabled crisis action planning, development of strike packages and cyber effects to protect U.S. air, land, sea, space, and cyberspace domains. Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations. Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent. Made recommendations to posture GIG to respond to emerging and current threats. Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools. Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning. Made substantive recommendations to NetOps policy, doctrine, capability developments. Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements. Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis. Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG. 09/2006 to 08/2009 Senior Technical Analyst Company Name Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities. Defined requirements for computer-based systems that supported electronic publishing Air Force wide. Achieved accurate and timely publication of electronic publications and forms. Ensured documentation of requirements for systems administration and information tasking orders. Served as technical lead on electronic publishing development and integration teams. Ensured all development was consistent with Air Force guidance. Established policies and procedure to manage the Air Force Electronic Publishing Program. Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management. Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas. 08/1998 to 09/2006 IT Specialist Company Name － City , State Managed computer support , cost analysis, and acquisition to support ANG work plans. Lead teams to execute Air National Guard budget for computers and associated technologies. Proven ability to formulate, justify, and defend assigned programs and projects. Demonstrated knowledge of cost comparison procedures, directives, and communications. Communicated effectively in written and oral mediums. Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG). Performed analysis and evaluation of hardware and software to provide the best technical solution. Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software. Education M.S : Public Administration, Government Law Sul Ross University － City , State Public Administration, Government Law B.S : Psychology, Education Morgan State University － City , State Psychology, Education Jun-2014 SPECIALIZED TRAINING _ *Security + Certified, CE 20- Aug-2011 *Cyber 200 Advance Continuing Education Course 26- Sep-2010 *Basic Computer Operations Planner's Course 24- Sep-2009 *DISA Action Officers Course 10-Dec-2009 *DOD Information Assurance Boot Camp 06-Nov-2009 *Computer Network Defense/Computer Network Threat 24- Skills Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written

INFORMATION-TECHNOLOGY

ASSISTANT TEACHER Summary Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in creating innovative ways to deliver curriculum. Skills Positive reinforcement methods Professional babysitter and nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler and preschool curriculum expert Skilled in working with special needs children Reliable and punctual Friendly Cheerful and energetic Behavior management techniques Playful Engaging Active listening Arts, crafts and games Calm under pressure Self-motivated Certifications First Aid, CPR, and CPI Certified. Experience 04/2016 to Current Company Name － City , State Promoted good behavior by using the positive reinforcement method. Taught basic education principles while complying with IEP and ARD goals. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Administered medication and minor first aid to sick and injured students. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. 09/2015 to 04/2016 Assistant Teacher Company Name － City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Administered medication and minor first aid to sick and injured students. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. Encouraged child involvement in classroom experiences. 09/2016 to 09/2017 In Home Nanny Company Name － City , State Organized activities that developed child's physical, emotional and social growth. Redirected child to encourage safe, positive behaviors. Physically and verbally interacted with child throughout the day. Made nutritious snacks and meals for child. Established and maintained a safe play environment for the child. Monitored child's play activities to verify safety and wellness. Taught child personal care behaviors, including toilet training and feeding. Education and Training 2013 High School Diploma Crossroads College － City , State Skills Being able to work as a a team to help de-escalate situations.

TEACHER

DATA ANALYST Professional Summary Industrial and Systems Engineering graduate, certified Base SAS Programmer and a Lean Six Sigma Green Belt with strong background in statistics, mathematics and logical problem solving looking for a dynamic opportunity in data driven fields of analytics and statistical modeling. Core Qualifications Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL, MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic and Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests Experience 07/2016 to Current Data Analyst Company Name － State 09/2015 to 05/2016 Student Manager Company Name － State Undertook a leadership and advisory role in training newcomers to hone their culinary and behavioral skills. PROJECTS Classification of Customers for Credit Card Company Jan 2016 ­ May 2016 Performed a logistic regression on a credit card company dataset to classify clients as credible and non-credible. Extracted crucial factors to simplify the classification model using exploratory factor analysis. Developed and validated a model to classify the future customers and aid decision-making. Simulation Analysis of Adding a Second Parking Ticket Booth at a Mall Aug 2015 ­ Dec 2015 Assessed distribution and trends of incoming customer patterns performing statistical analysis on MATLAB and ExpertFit. Additional booth modeled using Arena reduced average waiting time per customer from 6.2 minutes to 1.8 minutes. Statistical Analysis of Defects in Clutch Plate Manufacturing - A Six Sigma Study Jan 2015 ­ May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve and Control) was implemented to understand the cause of the defects and data was statistically analyzed with the help of control charts using Minitab. 06/2013 to 07/2013 Intern Company Name Identified the areas in the assembly line of a light commercial vehicle where more operations could be housed. Developed a detailed model of improved layout to accommodate more operations using AutoCAD to improve the space utilization by 300%. consultant a self-storage company to classify the customers as 'worthy' and 'not worthy' based on their activity on the company website using the Random Forest algorithm. Built the model in R and model deployment using Python. Currently building a reservation model for Public Storage to forecast if the customer would reserve the storage or not. Education Aug 2016 Masters of Science : Industrial and Systems Engineering Binghamton University, State University of New York Industrial and Systems Engineering 3.51/4.00 May 2014 Bachelors of Engineering : Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00 Skills Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website

AUTOMOBILE

BUSINESS DEVELOPMENT COORDINATOR Professional Summary Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Core Qualifications Troubleshooting and problem solving Exceptional telephone etiquette Professional demeanor Self-starter Time management ability Ability to prioritize Deadline-oriented ​Employee training and development Experience Business Development Coordinator May 2016 to Current Company Name － City , State Technology Coordinator October 2014 to May 2016 Company Name － City , State Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content. Region Coordinator February 2014 to October 2014 Company Name － City , State Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements. Executive Assistant April 2012 to April 2013 Company Name － City , State Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and replenished inventory of office supplies and maintained servicing of all equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management. **This was an interim position while in the process of relocating to Georgia. Technical Support Coordinator June 2011 to March 2012 Company Name － City , State First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  Created return merchandise authorizations and coordinated equipment use for clinical trials. Processed, tracked and expedited client orders for overnight delivery. Eliminated paper orders and RMA forms  by creating electronic versions that reduced data entry time by 50%. Clinical Administrator January 2011 to April 2011 Company Name － City , State Coordinated scheduling of monthly staff meetings, with participants from various parts of the company using both audio and video arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.  Specialist, User Applications January 2007 to May 2010 Company Name － City , State Monitored daily administration of Saba learning management system and  Pedagogue assessment system for over 6,000 internal and field associates .  Diagnosed and provided first level support for transcript and learning management system issues. Analyzed helpdesk call database and identified trends to actively resolve recurring system issues. Reduced response time for client system issues from 48 to 24 hours. Trained all internal and regional coordinators on the Saba learning management system. Established and implemented standard operating procedures for all testing initiatives. Created, administered, and proctored all product testing for field associates. Created and refined communications, training manuals, and FAQs. Training Coordinator October 2001 to January 2007 Company Name － City , State Managed department budget including estimates and accruals within 2% of target.  Managed internal logistics associated with training, such as training lists, invitations, attendance rosters, scheduling events, and assigning pre-work. Consolidated electronic evaluations/data for all sales workshops, analyzed metrics, and reported to Senior Management monthly. Maintained senior  managements calendars and handled extensive international and domestic travel arrangements.  Prepared, submitted, and tracked expense reports in Concur system.    Education Bachelor of Science : Business Administration , 2006 Centenary College － City , State Technical Expertise Sales Software: Salesforce.com, Paperless Proposals Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System Administrative: Microsoft Office Suite, Concur Technical: Vantive, Clarify

BUSINESS-DEVELOPMENT

HR GENERALIST Professional Profile Responsible administrative support professional with extensive experience in Project Management and Finance environments. Organized and detail-oriented with strengths in project management and inventory control. Certified Professional in Human Resources (PHR) with additional state certification from US Armed Forces offering a 9 year HR career distinguished by commended performance and proven results. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Qualifications Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation & OnBoarding HRIS Technologies Training & Development Performance Management Organizational Development HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) MS Office (Word, Excel, PowerPoint, Access, Outlook) Relevant Experience Improved department efficiency 80  % through implementation of strategic workflow and process improvements. Managed major office relocation with only one day of downtime. Improved department efficiency 80% through implementation of strategic workflow and process improvements. Experience HR Generalist 12/2004 to 01/2012 Company Name City , State Provides voice and data communications systems for small and midsized companies. 2004 present Recruited to help open new company  HR branch in  Germany guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures recruit employees create group benefits databases and develop orientation, training and incentive programs. Manage leave of absence programs and personnel records administer benefits enrollment and programs administer HR budget and handle HR generalist workplace issues. Key Results: Played a key role in ensuring the successful launch of US  Army office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new employee orientation. Fostered a teamwork/open door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well received tool that was later adopted company wide. Revised job descriptions across all levels and 50+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Supervisor Company Name City , State Leading home healthcare company employing 4,500 professionals. HR Representative Company Name HR Assistant Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Cochaired annual flexenrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained 25member management team on interviewing techniques and best practices, conducting workshops and oneonone coaching sessions that contributed to sound hiring decisions. Codeveloped company's firstever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes. Devised creative and costeffective incentive and moraleboosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked newhire orientation program to include HR information and company resources. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions inhouse to reduce billable hours from 200+ to less than 15 per month. Education Associate of Applied Science : Business Administration 2016 Ecotect Institute City , State , United States Worked concurrently during college as a sales rep and team supervisor for ABC Video Store. Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ABC, ADP, ADR, benefits, Benefits Administration, budget, coaching, US Army databases, driving, Employee Relations, training employees, special events, senior management, hiring, home healthcare, HRIS, Human Resources, HR, insurance, legal, managing, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, Enterprise, Organizational Development, PeopleSoft, Performance Management, personnel, policies, processes, Project Management, Recruitment, recruiting, sales, sound, Structured, supervisor, teamwork, Video, voice and data, workshops

HR

CORPORATE REGIONAL RECRUITER Summary Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Highlights Recruiting and selection techniques Proficient communicator Fluent in Spanish Practiced in HRIS technologies iCIMS Applicant Tracking software Talent assessments Hiring recommendations Experience Corporate Regional Recruiter 06/2015 to Current Company Name City , State Responsible for screening, interviewing and referring the most qualified applicants to hiring managers. Works with Talent Acquisition Specialist to effectively market open positions positively as "opportunities" while providing applicants with a realistic job preview; presents Bethesda as a premier provider of services. Establishes, cultivates and maintains ongoing relationships with management in order to understand recruitment needs and identify skills needed for vacancies. Attends departmental staff and other meetings as requested to acquire substantial knowledge about department's business objectives, goals, operations and work culture. Conducts daily calls with potential candidates to build pipeline of applicants to meet common and unique staffing needs; updates candidates on the hiring process and ensures a smooth transition post-hire. Partners with Regional HR Director, Talent Acquisition Specialist and regional management to develop and implement the regional recruitment plan. Manages established selection process to include initial interviewing to screen for basic qualifications. Collects data and statistics for use in designing recruitment plans and measuring the effectiveness of various recruitment efforts. Healthcare Recruiter 02/2014 to 06/2015 Company Name City , State Develop a measurable strategic plan for recruitment that reflects the market analysis, seasonal trends, volume of business and sales activity within a given market. Actively sources candidates using multiple sources, strategies, and methods, Performs strategic recruitment and marketing activities, including resume mining, job fairs and professional networking events. Performs prescreening and interviewing for field employees. Enters all new applicant information in the computer system. Conducts new hire process, Reviews and verifies all new hire documentation and credentials; verifies references, completes criminal background check and drug test processes. Makes hiring decisions for field employees. Fill open orders. Audit facility compliance to ensure candidates can attend facility orientations. Post job descriptions to appropriate posting sites. Attend Weekly staffing meetings. Complete weekly reports for staffing. Adhere to policies and procedures. Meets or exceeds Recruiter benchmarks. Performs other duties as assigned. National Physician Recruiter 02/2012 to 11/2014 Company Name City , State Made cold calls to develop relationships with potential providers. Contacted current providers to grow existing relationships and pursued referrals. Engaged with current and potential providers with the objective being to assess their current situation and facilitate a match between them and one of our clients. Ensured that potential candidates met quality metrics by asking qualifying questions and following up on any discrepancies. Presented qualified providers to account executives and business development representatives. Negotiated rates and expenses as required. Sourced providers via resume databases and network sites. Wrote provider agreements and exhibits as necessary. Followed up with any accepted providers while on client engagements to ensure satisfaction. Promptly escalated any and all candidate issues to the account executive or business development representative. Actively managed an ever expanding portfolio of providers. Ensured all data is inputted into the company sales force account as it occurs. Prepared to consult with account executives, business development representatives and management regarding all provider activities. National Healthcare Recruiter 08/2011 to 02/2012 Company Name City , State Sourced healthcare professionals for travel and contract assignments. Qualified candidates based on client requirements. Maintaining pipelines to passive candidates. Make 60-100 daily outbound calls and emails to potential candidates. Customer relationship development and management. Demonstrated problem solving and closing abilities. Personnel management and schedule organization for external employees. Managed correspondence between healthcare professionals and Agency. Completed profile and credentialing for candidate submittals in the absence of Recruitment Coordinator. Recruiter 07/2009 to 08/2011 Company Name City , State Developed and executed recruiting plans. Networked through industry contacts, association memberships, trade groups and employees. Coordinated and implemented college recruiting initiatives. Work with hiring managers on recruiting planning meetings. Created job descriptions. Participated in the creation of a recruiting and interviewing plan for each open position. Efficiently and effectively fill open positions. Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. Developed a pool of qualified candidates in advance of need. Built networks to find qualified passive candidates. Posted openings in newspaper advertisements, with professional organizations, and in other position appropriate venues. Utilized the Internet for recruitment. Located and documented where to find ideal candidates. Aided public relations in establishing a recognizable "employer of choice" reputation for the company, both internally and externally. Communicated with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads. Created contacts within industry. Attended local professional meetings and membership development meetings. Maintained regular contact with possible future candidates. Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS). Assisted in performing reference and background checks for potential employees. Assisted in writing and forwarding rejection letters. Assisted in interviewing and selecting employee's onsite. Assisted in preparing and sending offer packages. Assisted in preparing and sending new employee orientation packages. Admissions Recruiter 12/2005 to 07/2009 Company Name City , State Recruited, trained, coached, and managed members of the admissions team. Managed lead flow and distribution. Established, monitored, and met goals for program enrollments. Worked collaboratively with all college staff and faculty. Contributed to the process and implementation of strategic planning. Kept abreast of trends that impacted recruitment efforts. Organized and conducted open house events for prospective students. Interviewed prospective students via telephone and personal interviews. processed student enrollments and maintained database system to track prospective students and enrollments. Created and managed marketing materials to recruit new students and retain current students. Education B.A : Sociology 08/1998 Portland State University City , State Sociology Languages Bilingual in Spanish Skills premier, advertisements, Agency, basic, business development, Closing, Corporate Communications, client, clients, databases, database, designing, documentation, hiring, HRIS, Human Resources, HR, letters, Director, market analysis, Marketing Strategies, marketing, Market, marketing materials, Media Relations, meetings, Works, network, networking, networks, newspaper, Personnel management, policies, Presentation Skills, problem solving, processes, public relations, quality, rapport, Recruitment, recruiting, Recruiter, Selling, Sales, Sales Planning, Spanish, staffing, statistics, strategic, strategic planning, telephone, Territory Management, unique

HEALTHCARE

SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics. Education and Training 2007 Bachelor of Science : Metropolitan State University of Denver - Microbiology and Molecular Biology City , State , USA Microbiology and Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City , State Responsible for first line of customer support and troubleshooting both onsite and remotely. Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking. Strictly adhered to government guidelines and regulations. Aided the marketing, engineering and sales groups to increase offerings and solutions. Remained the technical expert on all products. Organized and managed a large territory through proper reporting and proof of accountability. 2013 Field Application Specialist of the Year. 2008 Field Application Specialist of the Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO for the USDA MDP program. Developed and implemented new training materials and guidelines. Lead trainer of the Diversilab DNA strain typing System, and lead molecular support. Designed Biomerieux training and certification for the Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City , State Hired to work on a Federal funded program testing produce for human pathogens. Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City , State Cell and Molecular Teaching and Research Assistant. Responsible for materials used in lectures and practical work. Led lectures, graded papers. Assisted in Cell and Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation

AGRICULTURE

ENGINEERING AIDE Professional Summary Resourceful Facilities Tech with solid background in preventative maintenance repair.Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Highlights q Mechanically-inclined q Diagnosis and repair q Skilled concrete finisher q Preventative maintenance q Dexterous with hand tools q Suspension and alignment q Strong attention to detail q Brake systems expertise q Troubleshooting q Brake repair and replacement q Responsible and reliable q Strategic thinker q Excellent problem solver q Self-starter q Decisive q Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting of [machines/systems] [number] per [week/month/year]. Repaired broad range of [machines or systems] including, [types of machines or systems] using [tools].Problem Diagnosis q Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Documentation q Reported and documented unsafe conditions, equipment and/or injury. Training q Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Equipment Maintenance q Performed routine maintenance on equipment on as-needed basis. Inventory Control q Restocked and organized items as necessary and as directed. Machine Repair q Detected machine malfunctions and problem-solved accordingly. q Repaired, maintained and replaced parts on dies. Skills Work History Engineering Aide , 12/2006 to 04/2009 Company Name – City , State Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.Computed load and grade requirements and material stress factors to determine design specifications.Wrote daily detailed reports logging work progress for quality assurance purposes.Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Took care of facility equipment, grounds, roads and fences. Service Technician , 08/2004 to 12/2006 Company Name – City , State Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine- cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Transported customers to and from the shop for the customer service program. Concrete Finisher , 05/1997 to 07/2004 Company Name – City , State Shaped and built roads using large construction equipment.Operated a bulldozer to properly deploy waste products at compactors.Documented daily equipment inspections and submitted daily inspection forms to supervisor.Performed daily maintenance to the machine cab and wheels.Operated equipment safely and efficiently at all times.Serviced and maintained vehicles and heavy equipment.Correctly used aggregate sizes and classifications for all road construction.Listened to warning alarms and responded accordingly.Loaded proper materials while abiding by all safety and legal standards.Obtained proper signatures as required.Monitored various gauges during vehicle operation and investigated and repaired any abnormalities.Operated and maintained a forklift truck in a safe and efficient manner.Retained shop order segregation during yard movement.Set and read grade stakes to construct roads, parking lots, building pads, landfills and sediment ponds.Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Planned work and determined appropriate tools and equipment. 05/1989 to 06/1996 Company Name Followed checklists to verify that all important parts were examined.Organized work records and filed reports. Education Diploma : General Studies , 1 1986 Maury High School - State General Studies Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering and Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and Process Technology , Lamar Institute of Technology - City , State GPA: GPA: 4.0 Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering and Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and Process Technology Skills customer service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear

ENGINEERING

SENIOR DIGITAL DESIGNER Experience 02/2012 to Current Senior Digital Designer Company Name － City , State Provided designs and creative direction for custom content in Best Buy's Digital Weekly Ad. Worked as a leader in following brand standards and best practices while exploring new designs. Designed vendor-paid premium ad space and special promotions. Led weekly client meetings to review and assess content and plans for the weekly ad. Built and edited wireframes to lay out product, promotional messaging, and video content for the best user experience. Directed product photo shoots on-set, both with and without talent/models. Designed covers and internal pages for Best Buy's weekly newspaper ad and buyer's guides. Directly managed, reviewed work of, and mentored production artists. Worked closely with internal project managers and QC team to ensure all deadlines were met and final product was launched and functioning properly. Collaborated with front-end developers on new animations, designs, and site functionality. Served as backup to front-end developer, working with basic HTML and CSS code. 07/2011 to 06/2011 Mac Operator/Prepress/Plating Specialist Company Name － City , State Edited and optimized client-provided digital art files to produce high quality digital, lithographic and flexographic print materials. Worked with CSRs and prepared customer and pressroom proofs to ensure accuracy of image quality, color, text, and layout. Operated and maintained multiple plating machines and software calibrations to prepare plates for a range of different sized lithographic presses and substrates. Verified both plates and pressroom proofs for quality and accuracy before sending to press. 05/2011 to 11/2011 Production Artist/Graphic Designer Company Name － City , State Partnered with Best Buy Mobile marketing team to design, refine and produce in-store signage, weekly flyers, traditional and digital billboards, and other quick-turn promotional materials. Produced print-ready art for store grand openings and special promotion flyers and coupons. Designed icons representing brand promises to be used in retail stores. Created concepts for cover and interior pages to monthly Buyer's Guide catalog. Provided design and production assistance for presentation materials as needed. 02/2010 to 07/2010 Freelance Production Artist Company Name － City , State Designed and created customized products using a variety of resources and media to meet customer specifications and timelines. Prepared digital art files including reviewing text, checking image quality, fonts and crop marks to ensure print integrity for projects using large-format flatbed and roll-fed printers. Managed e-mail accounts and FTP site for incoming orders, downloaded artwork, wrote up job tickets and communicated directly with customers regarding file issues and project specifications. Created, programmed and executed dielines for digital cutter/router using a variety of software to ensure precise cutting on the finished product. Provided graphic design services to customers in need of artwork. 03/2009 to 12/2009 Production Artist Company Name － City , State Effectively managed multiple projects and timelines for temporary and permanent in-store and POS signage; built final print ready files in alignment with Best Buy's brand strategy. Collaborated with Art Directors and Project Managers for event and special promotion signage. Ensured vendor-provided artwork fit current templates, brand standards and style guides by reviewing layout and adjusting as necessary while maintaining the integrity of the vendor's images. Preflighted files for proper resolution, layout, and specifications and created hi-res PDFs according to current standards to send to print vendor. Packaged and sent files to international print vendor for translation and approval; provided direction on layout as necessary to comply with international corporate standards. Built design mock ups and presentation boards as needed. 03/2008 to 03/2009 Digital Prepress Operator Company Name － City , State Managed time and workflows to preflight and process digital files for direct-to-plate, direct-to-screen and digital presses to maintain productivity and quality. Worked cross-functionally with production artists, designers, job planners and outside vendors to troubleshoot and prepare artwork for production and ensure high quality store signage. Performed color calibration and adjustment for large-format digital press; ensuring accurate reproduction of Best Buy brand colors, both Pantone and process. Provided prepress/production support to in-house press operators, designers, and external vendors. Software Expertise Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis Suitcase, SharePoint, LinoType Font Explorer. Education 2001 Bachelor of Fine Art University of Wisconsin － City Skills Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video

DESIGNER

CONSTRUCTION ENGINEERING SUPERVISOR Summary Skilled security professional with 20 years providing security services in federal buildings, corporate settings, apartment complexes, retail facilities and construction sites. Security Officer accomplished in securing and protecting governmental science and technology facilities. Brings techniques gained from a background in law enforcement training. Protective services professional with strong law enforcement background. Approaches each case with a high level of professionalism, offering each case its proper due diligence. Highlights  Department of State Secret Security Clearance            Natural leader           Weapons training First Aid training ( 2016 ) Security personnel training Windows Vista Accomplishments Awarded by management with several official commendations for personal achievement and contributions to the team. Promoted to Staff Supervisor  after 6 years of employment. Experience Construction Engineering Supervisor January 2012 to January 2013 Company Name － City , State Supervised the construction, repair, and utility of buildings, warehouses, and fixed bridges, port facilities, and petroleum pipelines. Read and interprets construction drawings. Estimate material, time, labor, and equipment requirements. Inspects structures and facilities to ensure compliance with specifications. Combat Engineer January 2000 to Current Company Name － City , State Detailed understanding of the interrelationships of circuits. Perform such tasks as making circuit analyzes, and tracing relationships in signal flow. Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools. Determines limiting slopes, curves, stream velocity, and gap widths. Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records. Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes. Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment. Combat Engineer January 1992 to January 2000 Company Name Detailed understanding of the interrelationships of circuits. Perform such tasks as making circuit analyzes, and tracing relationships in signal flow. Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment. Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools. Determines limiting slopes, curves, stream velocity, and gap widths. Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records. Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes. Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment. Education Diploma : 2001 University of *Strong Vincent HS － City , State Intermediate Electronic Principles, Keesler AFB, MS, 2010 *Telephone Central Office Repair, 1987 *HAZMAT Familiarization/Safety Transport, 2007 *Forward Area Alerting Radar Repairer, 1990 Personal Information Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100 Interests Active DOD Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC) Skills Army, basic, bridges, inspection, Inspects, Marconi, Office, Radar, multi-meters, oscilloscopes, personnel, radio, Read, Safety, signal generators, Telephone, troubleshooting, VHF Additional Information SUMMARY Active DOD Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC) Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100C aviation standards and practical experience with Quality Management (QMS) internal audit processes. Experience in inspection of Aerospace Ground equipment AGE/GSE; Hazardous Waste Management programs; tool & FOD industry standards; equipment calibration procedures; general security procedures. Experienced in inspection of Aircraft ground handling/servicing; component removal/replacement; scheduled and unscheduled maintenance; Time Compliance Technical Directives (TCTD) execution. Prepares quality documentation and reports by collecting, analyzing, and summarizing information, and trends including failed process, recalls, corrective actions, and validations. Able to identify and understand non-conformities, procedural breakdowns, and/or program (process) audits. AWARDS AND ACCOMPLISHMENTS 3) Good Conduct medals 2) Achievement medals 4) Oversees Deployment ribbons F-22 oxygen sensor modification, 2012

ENGINEERING

CONSULTANT Professional Summary Highly organized Microbiologist successful at managing people and time, with expertise in Molecular Genetic Research, Quality Control System Operations, Cross Functional Leadership, Consulting, Training and Development and Validation of new products and facilities. Skills RNA isolation knowledge Proficient in PCR In-vivo transcription Published researcher Skilled in genotyping Protein isolation Southern blotting Transcription profiling Equipment maintenance Statistical analysis ELISA assay Expert in design control ISO 9001 environment Extraction Separation and purification techniques Trained in lab safety MS Office proficiency Training proposals Expert in developing inventory systems Creative instruction styles and techniques Certified Training Specialist in Consulting Project management Presentations expert Charismatic public speaker Skilled in working with special needs adults Proficient in creating and maintaining schedules Taught Aseptic technique lessons to over 400 participants Instructional technologies knowledge Intuitive people management skills Assisted in OOS Investigations Change Control for Quality Systems RDP, NCBI, TIGR, KEGG, OMIM, Entrez, Minitab, PSI-Blast, Tree View, Gen Bank, Pub Med, Gene Pix Pro 5.0 analysis of COGS and CDD MS Office, MS Outlook, Citrix Sever, FTP clients, LIMS, SAP, Isotrain, and IKAT, VIBES, COGNOS, Word, Power Point, Access, Outlook. Work History Consultant 04/2016 to Current Company Name – City , State As a Consultant, I provide consulting and technical training on proper aseptic techniques and FDA regulatory compliant behavior required while working in an aseptic and/or clean environment. Clean-room (Aseptic)Gowning Technique Training (ISO 5 - ISO 8)* Clean-room Technique Training (ISO 5 - ISO8) Clean-room (Aseptic)Manufacturing Technique Training (ISO 5 - ISO 8) Environmental Monitoring Technique Training Aseptic Cleaning Technique Training Sterile Gloves Techniques Training Basic Aseptic Technique Training. Consultant Microbiologist 12/2016 to 05/2017 Company Name – City , State Conduct Bio Burden testing, Media Testing, water and clean steam testing for Aseptic GMP Facility Qualification. Facility Qualification and equipment/process or methods validation MODA (environmental monitoring system) development and uses. Commissioning Qualification Validation (CQV) activities Lead teams of validation professionals, and provided subject matter expertise in the validation of a variety of utility, facility and process equipment. Developed project scope statements, estimates and proposals. Developed policies, programs, and standard operating procedures. Developed and executed validation of documents/protocols for equipment compliance. IQ and OQ documentation development and execution of MODA System. Provide regulatory, quality and compliance solutions for the pharmaceutical, biotech, medical device and other regulated industries. Develop microbiological monitoring, control and continuous improvement strategies for API and fill-finish manufacturing, fermentation, recovery and purification, and aseptic processing and non-sterile manufacturing. Design and administer microbiological programs including environmental monitoring, investigations of laboratory and manufacturing microbial excursions and out-of-specification findings, laboratory audits, optimization and management, laboratory and facility design and qualification, cGMP compliance, Pharmacopoeia compliance, barrier isolator design and microbiological validation, microbiology method and protocol development, validation and technology transfer, contact lens care formulation development, manufacturing, stability testing and product release, disinfection, sterilization and the use of biological indicators, cleaning validation, process development, regulatory audit response (e.g., FDA 483 and warning letters), regulatory dossier development support, and Process Analytical Technology (PAT). Support microbiology and rapid microbiological method suppliers and industry end-users in developing next generation technology platforms, validation and testing plans, financial and return on investment (ROI) strategies, commercialization approaches, and global regulatory and pharmacopoeia compliance. Act as subject matter expert for microbiology technology companies during due diligence, partnership, collaboration, merger and acquisition activities. Expert witness for matters related to pharmaceutical microbiology, ophthalmic formulations, contamination control, antimicrobial and preservative effectiveness, sterilization, pharmacopoeia interpretation and compliance, USP microbiology test methods, laboratory and manufacturing GMPs, formulation development and stability, sterile and nonsterile manufacturing, research and development, and product quality. Corporate Trainer/Lead Aseptic Technique/Behavior Specialist 12/2011 to 12/2015 Company Name – City , State Spearheaded expansion and development initiatives in Aseptic Area. Used role-playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways. Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers. Created an online training program to be used during video training conferences. Organized training for 25 new employees per week. Increased performance scores by 80% by developing new employee processes. Extensively trained new and existing employees. Planned and delivered account management training to an average of 10 account managers per week. Reviewed daily metrics of account executives and employees to evaluate their strengths and weaknesses. Monitored participant workflow and behaviors throughout the training process. Conducted one-on-one tutoring sessions for new employees. Administered performance reviews to evaluate each participant's progress. Clearly communicated objectives for all lessons, units, and projects to all participants. Used a variety of assessment tools and strategies to improve instruction methods. Addressed all questions from training program participants. Created online training courses in Aseptic and Terminally Sterile Area. Assumed ownership of all training program initiatives. Align with functional managers on the management of training records to ensure that individual training plans and training records are accurate and up to date in accordance with 21 CFE Part 11 Identified core competencies of assigned functional areas to develop, within the Quality System, short and long-term planning strategies and initiatives in accordance with 21 CFR 820 Assess external service providers and/or site staff training needs and to support the development of eventual training programs for Terminal Sterilization Filling Line. Participated in research of regulatory issues and dissemination regulatory information to Production, QA, QC, and R&D departments and senior management as required. Actively, participated in the evaluation of regulatory compliance of documents/ products/ process/ test method changes. Reviews labeling and labels for compliance with regulatory requirements. Conducted internal audits. Lead department initiatives to improve current processes and procedures. Quality Control - Assistant Scientist 10/2010 to 10/2011 Company Name – City , State Executed experimental tasks Obtained and interpret experimental data Conducted TMC, LAL, Micro-ID, TOC, and Purification Test Reviewed and edited protocols and standard operating procedures (SOPs) Maintain regular laboratory and system functions for the group Ensure compliance with cGMP, FDA, and SOPs guidelines and regulations. Performed tests on water, and the environment to detect harmful microorganisms and to obtain information about sources of pollution and contamination. Cleaned and maintained laboratory equipment. Stocked and rotated all prepared growth media. Performed routine monitoring of cleanroom manufacturing environments Performed micro'ID and organism analysis. Perform compliance adherence checks to all FDA, GMP regulations Collected and analyzed biological data about relationships between organisms and their environment. Interpreted research findings and summarized data into reports. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Collected and processed specimens for clinical protocols. Laboratory Manager - Laboratory Technological Assistant/ Research Assistant/Trainer 08/2007 to 06/2009 Company Name – City , State Ordered laboratory equipment and supplies. Operated a genetic analyzer to sequence DNA. Kept accurate databases of specimens collected and stored in a repository. Collected and processed specimens for clinical protocols. Successfully completed transcription profiling experiments. Complied with Good Laboratory Practices and Title 21 Code of Federal Regulations Part 11. Scheduled and trained student staff members. Managed overall laboratory functions. Investigated the impact of intrinsic target properties on siRNAs pharmaceutical properties. Extracted DNA and genotype samples using SNP technology. Interpreted research findings and summarized data into reports. Collected and analyzed biological data about relationships between organisms and their environment. Programmed computers to store, process and analyze data. Maintained laboratory instruments and developed new laboratory equipment. Interpreted test results and developed nonstandard tests. Ordered chemicals for analysis and prepared reagents for analysis. Maintained compliance with DEC and EPA. Set up standards for sampling analysis and data interpretation using effluent analysis. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Monitored and maintained specialized lab equipment (e.g. Minispec, shared microscope, etc.), laboratory supplies, and materials. Trained and developed undergraduate research assistants on proper protocol and procedures in the HIV lab. Conducted one-on-one tutoring sessions for new students. Microbiology- Laboratory Technician 06/2007 to 09/2008 Company Name – City , State Maintained laboratory instruments and developed new laboratory equipment. Organized lab test solutions, compounds, and reagents. Routinely calibrated scales to minimize leakage due to calibration errors. Determined equipment operating efficiency. Interpreted test results and developed nonstandard tests. Maintained records for Michigan Department of Health audits. Ordered chemicals for analysis and prepared reagents for analysis. Recorded test results using a variety of chemistry-specific software programs. Operated wet methods and instrumentation analysis. Accurately inventoried lab chemicals and supplies. Collaborated with business units for cost model analysis. Created a rapid screening and testing factory to find acceptable materials. Steered process development experiments in the lab and support scale-up processes. Computed taxes owed by applying prescribed rates, laws and regulations. Complied with Good Laboratory Practices and Title 21 CFR Part 11. Education B.S : Microbiology May 2009 Michigan State University - City , State Microbiology Skills 21 CFR Part 11, account management, API, aseptic techniques, Aseptic Technique, Basic, calibration, chemistry, Citrix, cleaning validation, COGNOS, conferences, Consultant, consultation, Consulting, continuous improvement, clients, databases, DEC, Department of Health, DNA, documentation, due diligence, ELISA, staff training, Equipment maintenance, senior management, experiments, Filling, financial, focus, FTP, functional, GMP, Good Laboratory Practices, in design, instruction, internal audits, interpretation, inventory, IQ, ISO 5, ISO 8, ISO8, ISO 9001, laboratory equipment, lab test, regulatory compliance, letters, LIMS, people management, materials, Access, MS Office, MS Outlook, Outlook, Power Point, Word, Minitab, next, optimization, OQ, PCR, performance reviews, policies, Presentations, process development, processes, process equipment, progress, Project management, proposals, protocols, public speaker, Quality, QA, research, researcher, safety, SAP, Southern blotting, specification, Statistical analysis, surveys, taxes, technical training, TOC, training programs, Transcription, tutoring, Validation, video, View, workflow

CONSULTANT

IT DIRECTOR Accomplishments CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 to Current Company Name － City , State Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies. Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision. Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users. Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives. Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements. Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems. Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award. Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts. Oversee provision of end user services, including help desk and technical support services. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee negotiation and administration of vendor, outsourcer, and service agreements. Business Application Specialist August 2013 to August 2015 Company Name － City , State Support major components of distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases. Information Technology Specialist February 2011 to August 2013 Company Name － City , State Completive experience of VMware vSphere environment: Install, Configure, Manage Provide expertise and support for Citrix Infrastructure, XenApp, Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365 Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets. Information Technology Specialist I October 2010 to January 2011 Company Name － City , State Information Technology Specialist I Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts Define security policies for user and computers compliance Adhere to “best practices" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff Develop, document, and maintain hardware inventory processes for 2 campuses. Network Assistant February 2010 to July 2010 Company Name － City , State Work-study Assess network performance Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users. General Manager July 2004 to January 2006 Company Name － City , State Trained and coordinated 25 office personnel Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials Formulated daily sales reports Participated in development of company advertisement. Education Associate of Applied Science : Network Administration , 2010 Hennepin Technical College － City , State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management , 2006 IT Security Essentials - CertificateBuchach University of Business and Management － City , Ukraine Bachelor of Science : Elementary Teacher , 1999 Zaporizhzhya Pedagogical College － City , Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting,  Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic  GP, ERP, Crystal, Data Analysis, Databases,  Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network,  PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure

INFORMATION-TECHNOLOGY

BUSINESS DEVELOPMENT Career Overview Detail-oriented professional with a business mindset and an extensive operational background obtained through diverse industry experience in banking, loss prevention, health and wellness, and retail offering innovative methods of efficiency meant to benefit individuals at all levels of business. Technical Skills Skills Experience Total Years Last Used Microsoft Office (Excel, Word, PP) Expert 10+ 2016 Google - Analytics Intermediate 2 2016 SQL Intermediate 1 2014 Outlook Intermediate 6 2014 Accomplishments Quality Control   Increased database ease of use and efficiency by 10%. Operational Management   Identified, recommended and prioritized new database features, stored various SQL query statements, and applications in conjunction with business leaders, department managers, and administrative staff. Developed, implemented, tested, debugged and documented various systems (ie: live chat, updated database applications, IVR and automated telephone dialers). Client Interface   Collaborated with programmers to create various forms and account interfaces that are easy to navigate, and are mobile friendly. Improved client relationships and performance predictability through shared business and technical perspectives and agreed expectations. Team Collaboration   Weekly brainstorm on how to increase efficiency at all levels of business, such as appropriate system upgrades and team best practices. Work Experience 08/2015 to Current Business Development Company Name － City , State Identify areas of opportunity within the business to create solutions to increase efficiency and productivity (including the improvement of the internal process and increasing revenue). Strategic planning of content, promotion, and engagement. Monitor and report on website and ads traffic and performance. Worked with clients to analyze advertising needs and applied appropriate solutions within each organization's budget. Current project: working hand-in-hand with website owner for a complete website overhaul. Includes, website redesign and upgraded functionality, development of a brand new directory utilizing an original database, and the development of an application framework that will serve as an accompanying mobile app to the website. Create and update Media Kits (comprehensive and one sheet). Coordinate seasonal markets (assist in vendor selection, monitor payments of tables, direct table placement at venue, and coordinate all sound and lighting checks). 05/2014 to 08/2015 Operations Manager Company Name － City , State Establish and maintain all operational procedures and systems including the development of an in-house CRM/database via excel, sales strategy, brand development, and company wide best practices broken down by department. Strategic budget planning by measuring and managing key operating metrics and sales KPI's. Positively impact the business by effectively increasing the bottom line through decreasing business costs. Oversee all day-to-day operations. Formulate incentive plans for the sales team Implement changes requested by owner(s) to enhance the brand. 01/2014 to 12/2014 Systems Coordinator Company Name － City , State Maintain the flow of information through the databases used including importing of information, analyzing information entered into the system using SQL to obtain data, and validate all users on a bimonthly basis to ensure quality. Project Manager of Live Chat, implementation of Wazagua for use to our clients, install new clients into various databases, and monitor all legal documents being sent by our offices. Assist in creating a variety of new reports within the main database used (CollEX) by storing SQL statements. Endorse and deploy various automations to increase efficiency and productivity by evaluating systems performance. Problem solve whenever necessary by troubleshooting office systems, facilitate communications between departments, and enforcing the policy and procedures as set forth by The Zellman Group. Support a variety of company needs on a day-to-day basis including, but not limited to assisting in all departments whenever called upon, aid in developing new business ideas, maintain company policy and procedure manual, and validating expense reports. 05/2012 to 01/2014 Sales & Service Specialist Company Name － City , State Provide sales and service support to customers with extreme care. Refer all clients to appropriate partners including business, financial advisory, and mortgage solutions earning the #1 rank in the market with a range between 20%-27% customer engagement rate on a weekly basis (goal is 7%). Deepen relationships by meeting and exceeding sales goals. Assist in communicating key priorities and company initiatives to all staff members during staff meetings. Mitigate risk through account analysis. Successfully prevented numerous fraudulent checks from entering the system. Perform soft audits to help prepare associates prepare for quarterly reviews. Enhance the brand through an elite level of customer service – successfully raised banking center's level of professional treatment/customer engagement from the teller line and increase number of quality referrals by approximately 10%. Graduate of the TOS Development Program - a program for banking operations Graduate of the Signature Series - a program for personal and career branding 09/2009 to 04/2012 Assistant Manager Company Name － City , State Open and close store, involving responsibilities of security/loss prevention, and cash handling. Develop daily planners by generating daily gross and itemized goals along with an hourly projected analysis of the business. Manage store's cash handling including, but not limited to, purchases, returns, voids, and no sales. Perform safety and loss prevention audits on a daily basis. Developed a Sales and Service Leader tracker to observe productivity made on a month-to-date and year-to-date basis that was rolled out metro-wide. Improved Key Performance Indicators all around (+19% ADS, +11% IPC, +32% SPH) and decreased ratio of returns to sales from .19 to .14. Facilitate proper communication between all levels of management (corporate and store) and sales staff. Consistently motivate and drive the sales staff to exceed store goals through the delivery of performance reviews and evaluations. Schedule shifts for sales associates and managers. Oversee all hiring and training of new sales associates, with a careful intent for maintaining company expectations. Lead seasonal store meetings involving educating sales staff on new product while revisiting and reaffirming core values of the company. Direct all merchandising and marketing of the store, including floor moves every 2 weeks along with additional seasonal changes. Education 2010 Bachelor of Arts : Sociology Stony Brook University － City , State , USA Member of LEG (legislation)-Schick Resident Safety Program monitor Telefund operator Intramural sports - soccer, indoor soccer, basketball Skills Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM, Advertising, Budget planning, Content Management, Contract Negotiation, Clients and customer service, Pricing

BUSINESS-DEVELOPMENT

SALES ASSOCIATE ABIGAIL FULTON Accomplishments Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Demonstrated strong communication skills through extensive work with a diverse population  President of academic and extracurricular organizations, preparing and overseeing the coordination of events,  Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program. Professional Summary Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships. Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams. Skills Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills Creative problem solver Strong client relations Quick learner Self-motivated Strong verbal communication Conflict resolution Client assessment and analysis Extremely organized Team leadership Exceptional communication skills Creative problem solver Strong client relations Quick learner Conflict resolution Client assessment and analysis Team leadership Exceptional communication skills Self-motivated Strong verbal communication Work History 08/2016 to 12/2016 Sales Associate Company Name – City , State Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Worked collaboratively in team environment. Responded to customer concerns with friendly and knowledgeable service. Educated customers about the brand to incite excitement about the company's mission and values. Followed up with multiple customers each week to verify that they were satisfied with purchases. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 08/2016 to 12/2016 Sales Associate Company Name – City , State Performed all duties related to retail sales including; Prepared merchandise for sales floor. Directed individuals to merchandise locations. Suggested accessories and complementary purchases. Accepted and processed returns. Kept work areas clean and neat at all times. Maintained positive customer relations in a sales environment by; Providing repeat customers with exceptional care and attention. Prioritizing and accomplished wide range of tasks each shift. Working collaboratively in team environment. Responding to customer concerns with friendly and knowledgeable service. Educating customers about the brand to incite excitement about the company's mission and values. Following up with multiple customers each week to verify that they were satisfied with purchases. Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. 03/2015 to Current Swim Instructor Company Name – City , State Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions.  Developed safe and effective exercise programs for swimmers with specific, individual needs.  03/2015 to Current Swim Instructor Company Name – City , State to head the start up of a Swim Lesson program for children and adults. Worked with children. from age 2 to mature adults, developing professional and personal relationships. 04/2014 to 08/2016 Waiter Company Name – City , State Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide. the highest level of service to customers. Maintained friendly and professional customer interactions. Shared product. knowledge with customers while making personal recommendations. 04/2014 to Current Waiter Company Name – City , State Planned and coordinated staff to attend and cater parties. Interviewed and hired new staff members Organized and created a working regiment for staff members to follow.  Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the club to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all club initiatives and promotions to customers to generate return business. Set up and explained new membership contracts 06/2017 to Current Customer Service Rep Company Name – City , State Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts. Education GED : San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology BACHELORS DEGREE : BUSINESS MARKETING Business, Communications and Organizational Psychology San Francisco State - City , State BUSINESS MARKETING Business, Communications and Organizational Psychology Coursework in Marketing and Advertising, Business Development training : 2018 Communications : Relationship psychology, Interpersonal communication American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team 2018 Communications : Communications American River College - City , State Coursework in communications, contract law and environmental and geographical sciences.  Elected Captain of 2017 Women's water polo team Elected Captain of 2018 Women's swim team Skills Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player Outside Activities Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete.

SALES

MECHANICAL DESIGN ENGINEERING INTERN Summary To secure a full time Combustion Engineer position applying strong fundamentals for application, research, and development in the areas of Combustion and Fluids and Thermal Sciences and other allied Mechanical Engineering related functions Highlights AutoCAD Mechanical, Pro/Engineer (Pro/E), MATLAB, PTC Creo, Revit, Autodesk Inventor, GD&T, Solidworks, Microstation, ANSYS Mechanical and Microsoft Office (Word, Excel, PowerPoint, Project) Tools Experience Mechanical Design Engineering Intern 05/2014 to 08/2014 Company Name City , State Familiarized with & utilized ASME Engineering Design, Drafting & Documentation Standards Provided support to the engineering team in developing conceptual layout drawings and performed various engineering studies to obtain the simplest and the most efficient engineering solution for Pressure Vessel design and piping design and specification Developed drawings, schematics and P&ID's using AutoCAD Mechanical and Microstation according to ANSI Document Control & Management System for electronic as well as hard copy documents - Coordinated the organizing, scanning, retrieval and distribution of engineering documents for Project Managers. Manufacturing Engineering Intern 08/2012 to 05/2013 Company Name City , State Designed and successfully operated a Compact Inserts Drying Machine Researched past techniques used for drying of inserts to identify the flaws and consolidated ideas in a team of three people on how to eliminate theses flaws Designed a pneumatic cylinder to lift the cabinet door using a Direction Control Valve Modelled an aesthetically good looking cabinet head using Pro/Engineer (Pro/E) Calculated the required heat transfer rates and air flow rates for the appropriate selection of SILVENT air nozzle and KANTHAL air heater Increased the production rate by 16.67% and reduced the cycle time by 1 minute and floor area by 61.87% Reduced the overall power consumption thereby increasing the profit by Rs. 426,336 per annum. Mechanical Engineering Intern 06/2011 to 07/2011 Company Name State Opportunity to learn more about Fixed and Rotary Wing Aircraft Engines and their thermodynamics Exposed to different kinds of turbo machines for e.g. Gas Turbines, and the application of the concepts of fluid mechanics and heat transfer to their working The training also involved a know-how of Avionics and Accessories and MRO (Manufacture, Maintenance, Repair and Overhaul) Activities Hands-on experience with Lathe, Drill, Mill and CNC Machine. 08/2014 to 12/2014 Company Name Sponsored by New York State Energy Research and Development Authority (NYSERDA) as a part of advance innovative energy solutions Reviewed the existing literature on the different pyrolysis models used to characterize biomass Performed heating experiments using a DSC-TGA to study the pyrolysis of BioBlock Using TGA, calculated the kinetic parameters like activation energy and rate constant from the obtained mass v/s temperature and derivative of mass loss v/s temperature curves Determined the heat of pyrolysis and specific heat using the heat flow v/s temperature and derivative of heat flow v/s temperature curve obtained from the DSC Finally, created a decomposition model based on the experimental results Solving Non-Linear Euler Equation for Gas Dynamics using CFD tools, November 2014 ­ December 2014 Solution for the Euler equation for Gas Dynamics was obtained using First Order Lax Friedrich Scheme, Runge ­ Kutta Fourth Order ­ TVD Scheme and Lax Wendroff Method Fundamental properties of the schemes were compared and discussed in detail Solution obtained by each numerical method was presented along with a conclusion on which of the 3 methods was more accurate Numerical solution to the Prandtl-Glauert equation for inviscid, non-heat conducting perfect gas free flow, September 2014 ­ October 2014 In this project, the Wave Equation is solved using two different numerical methods, namely Successive Over- Relaxation and Alternating Direction Grid generation is discussed in detail and results obtained using analytical as well as numerical methods were compared FBG Sensors in Oil/Gas Permanent Downhole Measurement Applications, January 2014 ­ May 2014 Analyzed how FBG Sensors are used for Permanent Downhole Measurement Applications Studied the sensing mechanism of FBG Sensors Summarized the/ findings in the form of report and power point presentation Closed-Ended Oscillating Heat Pipe, October 2011 Presented a seminar on Closed-Ended Oscillating Heat Pipe as a part of coursework Discussed in detail the basic concepts, principle of operation, advantages, limitations and unique applications of the non-conventional heat pipe. Education Master of Science : Mechanical Engineering December 2014 SUNY, University at Buffalo GPA: GPA: 3.4/4.0 Mechanical Engineering GPA: 3.4/4.0 Bachelor of Engineering : Mechanical Engineering May 2013 University of Pune GPA: GPA: 3.6/4.0 Mechanical Engineering GPA: 3.6/4.0 Academic Combustion, Heat Transfer, Fluid Mechanics, Computational Fluid Dynamics, Applied Thermodynamics, Turbomachines, Combustion Laser Diagnostics, Industrial Fluid Power, Metallurgy, Machine Design, Mechanical System Design, Advance Material Science and Material Science & Corrosion Publications Student Member: Society of Automotive Engineers, May 2010 ­ May 2013 Presented a paper on 'Alternate Fuels in IC Engine' at PVG College of Engineering, Pune 2011 Presented a paper on 'Removal of Toxic Metals from Wastewater by Activated Carbon from Agro-Industrial By- Product' at MMM College of Engineering, Pune 2011 Skills Academic, ANSYS, AutoCAD, basic, CNC, Direction, Documentation, Drafting, DSC, Engineer, Laser, Lathe, layout, MATLAB, Mechanical, Excel, Microsoft Office, PowerPoint, power point, Word, Microstation, Mill, Oil, organizing, profit, Research, scanning, schematics, Scheme, Solidworks, specification, System Design, unique

ENGINEERING

TEACHER Skills E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to "love to learn", always looking for ways to grow as a person and educator Education University of Redlands 2008 Elementary Credentials : Education City , State , United States California Baptist University 2006 Bachelor of Arts : Liberal Arts City , State , United States Teaching Experience Company Name Teacher City , State Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years. Company Name Teacher City , State Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects. Company Name Teacher City , State Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads. Professional Development WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support. Leadership Grade level lead for three years. Trainer of trainees for the WRITE Institute. Trainer of trainees for Common Core. RCD unit writer at my current site. Other Accomplishments Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year.

TEACHER

LIGHTING DESIGNER Professional Summary Computer savvy and proficient with design tools for Architecture and Electro-Mechanical Design [Job Title] who continually searches for new inspiration and stays savvy on current design trends. Proficient in Adobe InDesign, SketchUp and Rhino. [Job Title] whose multi-faceted specialty ranges from design of accessories and furniture to lighting design. Motivated Visual Merchandising Designer involved in all stages of design from product inception and development to production. Results-oriented [Job Title] who delivers cutting edge and creative designs within strict time frames. Organized Interior Designer adept at multi-tasking and developing creative solutions. Successfully coordinates with vendors and manages construction teams with ease. Skills Building codes knowledge Complex problem solving Strong analytical ability Excellent attention to detail Commercial interior design Working drawings and procedures Space planning methodology Design process Carpentry Sketching Rendering Digital drafting 3D rendering software Proficient in SketchUp Work History Lighting Designer 12/2013 to 11/2014 Company Name – City , State Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Originated and developed creative design concepts. Architectural and Electrical Design/Drafter 03/2008 to 12/2013 Company Name – City , State Architectural and Electrical Design/Drafting. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Architecture Intern 05/2007 to 02/2008 Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Carefully reviewed contractor submittals of finish materials. Specified proper products and materials for each project. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer & CEO 01/1990 to 01/2005 Company Name – City , State Raytheon E-Systems. Motorola. Cadence. Consulted with clients to determine architectural preference to meet overall design goals. Researched industry in the area of green building and environmental design. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Facilitated requests regarding product information, installation methods and product upgrade options. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Senior Electro-Mechanical Designer 02/1986 to 11/1989 Company Name – City , State Successfullyresolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Design/Drafter 05/1980 to 01/1986 Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Successfully resolved complex technical design issues. Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies. Specified proper products and materials for each project. Originated and developed creative design concepts. Prepared construction documents and details to implement design concepts. Education Bachelor of Fine Arts : Interior Architecture 2013 The University of North Carolina - City Interior Architecture BIM and Design Graphics coursework Continuing coursework in Sustainable Design Architecture coursework Color Theory and Perspective course Historic Conservation & Adaptive Re-use Sustainable Design Practices Energy Efficiency in the Building Envelope : - Historic Preservation sustainable design practices energy efficiencies in the building envelope Associates : Applied Science Architecture Technology Wake Technical Community College - Applied Science Architecture Technology Recipient of Home Builders Association Scholarship Recipient of Merit Scholarship Building Construction seminar BIM and Design Graphics coursework Architecture coursework Officer of Architectural Club Construction Materials & Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management : - Drafting Certificate : Electrical and Mechanical 1980 Island Drafting & Technical Institute - City , State Accomplishments Lighting Design for Rex Hospital and Duke Stadium Press Tower Skills AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management

DESIGNER

ACCOUNTANT Professional Summary Accountant with more than 8 years accounting experience with profit making ,non for profit and non-governmental organizations (NGOs). Possess solid knowledge of GAAP, GASB and IFRS. Proficient in automated systems: such as QuickBooks, Sun system and Peachtree Accounting. Core Qualifications General Ledger Accounting Balance sheet account reconciliation Bank & Office Account reconciliation Financial data analysis Financial Statements & Audit Support Generate various reports Adjusting entries and periodic closing Review and monitoring of accounting event Financial Planning, Budgeting & Reporting Grants Management Contractual agreement and modification Donor reporting Monitor and manage sub-grantee Fund release for subs System improvement and recommendations External/Internal reporting Project closing Accounting Systems: Sage Accounting, QuickBooks, Sun system , Peachtree Accounting and Mo.s.t Presentation Software: Microsoft PowerPoint. Spreadsheets: Advanced Excel with pivot tables, Lookups, references and Consolidation. Database: Microsoft Access. Email: Outlook and Lotus note Experience Accountant Feb 2015 City , State Responsible for account coding accuracy Record, and reconcile Accounts Payables on a monthly basis Review and reconcile on-line corporate credit card transactions and documentation Actively participate in improvement of procedures and processes Review and report excess and obsolete inventory Prepare the invoices state and federal grant funders for reimbursable expenditures Prepare the invoices state and federal grant funders for reimbursable expenditures prepare 35 companies Bank reconciliation Accuracy of FIM tables (Financial Integration Module) Assist with preparation of budgets Provide status of financial condition by collecting, interpreting, and reporting financial data Prepare special reports by collecting, analyzing and summarizing Review all variances / exceptions, explain and resolve Responsible for assisting with weekly / monthly / yearly closing activity Responsible for Journal Entries and General Ledger analysis Prepare internal reports regarding production, capacity and efficiencies Accounts payable and accounts receivable functions as directed Credit Card reconciliation All department processes and procedures documented and the appropriate individual(s) trained and cross-trained as necessary. Delegated Finance and Admin Manager and Finance Officer Jan 2010 to Aug 2014 Company Name Prepared standardize monthly, quarterly, biannual and annual finances and review overall financial reports and follow up financial status & Over viewed Organization Finance and Administration as a delegate. Documented the process by which NGOs are selected for awards and notify applicants and other stakeholders of awards granted where open solicitations are sought Identified and assisted grantees in developing work plans, monitoring progress, tracking expenses, preparing reports, and facilitating grantees' compliance with the terms of their agreements Conducted field visits to monitor grantees and provide on-site support with respect to financial grant management Collaborated with program staff to assist in developing and revising mechanisms for making payments and monitoring and reporting financial performance of sub-grantees Reviewed several grantee monthly financial reports, including invoices, budgets and up keeping databases Led a team through the entire process for sub grantees selection, from pre-award assessment to project closing Facilitated the processing of modification of sub-agreements, maintain and update grants & contract document Followed-up contribution and recording of identified cost share expenses with sub-grantees Contributed to the development of grants management manual, materials, and resources Controlling and processing of Account Receivable , payable and Reconciling of account Ensured adherence to the organization's global financial policy, domestic financial procedures and guidelines related to disbursement activities, general accounts and grants Engaged in maintaining monthly and annual fixed asset inventory registration Ensured document tracking- paid stamp and filling are done in tact Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Reviewed and ensure the accuracy and quality of financial statements prepared Managed grant projects and fund release from donors & control budget utilization Ensured that all financial documents and reports are well documented & safely placed Facilitated internal and external audits and led development of action plans based on audit recommendations and monitored progress Led, supervised, guided and supported staff members, including accountant, cashier and storekeeper Participated in proposal budgeting when new projects are initiated. Senior Accountant Oct 2008 to Dec 2009 Company Name Produced periodic financial reports for both internal (organization) and external use (donors & government) and interpret and analyze the reports and actual results against budgets and recommend program management team and budget holders Ensured that financial transactions are recorded as per chart of accounts & with proper source documents Reviewed and initiated approval for disbursements including contracts and sub contacts payment Managed grant projects and fund release from donors & control budget utilization Ensured that procurements are made per the organization procurement policy and Donor requirement Ensured that fixed assets registration and facilitated the annual inventory count Ensured bank reconciliation is made timely Reviewed payroll and ensure that government taxes are paid regularly and timely Controlled staff benefits like; insurance, medical, PF etc. Accountant Feb 2007 to Sep 2008 Company Name Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Followed up annual budget/cash flow Controlled the timely disbursement and settlement of different expenses Ensured that procurements are made as per procurement protocols Prepared checks and initiate bank reconciliation Prepared payroll and prepared income and other government tax payment Controlled petty cash and availability of cash on hand for daily activity Record financial transactions per World Vision chart of accounts & document them Record grant projects financial activities; expense settlement & produce grant financial report Record fixed Assets per World Vision policies and facilitate annual inventory of project inventories Make ready financial documents for internal & external audit. Education MBA Degree , Business Administration Foundation for Academic Excellence, Ethiopia Completed 29 credits Business Administration B.A , Accounting Haramaya University Ethiopia Accounting Skills Academic, Account reconciliation, Accounting, accountant, Accounting Systems, Accounts payable, Accounts Payables, accounts receivable, Balance sheet, Bank reconciliation, benefits, Budgeting, budgets, budget, cash flow, cashier, closing, contracts, Credit, data analysis, databases, Database, documentation, Email, external audits, filling, Finance, Financial, Financial Planning, financial report, financial reports, Financial Statements, fixed Assets, General Ledger, General Ledger Accounting, government, Grants, Information Technology, insurance, inventory, Lotus, materials, Microsoft Access, Excel, Office, Outlook, Microsoft PowerPoint, payroll, Peachtree Accounting, pivot tables, policies, processes, procurement, program management, coding, progress, proposal, protocols, quality, QuickBooks, Reconciling, recording, reporting, requirement, Sage, Spreadsheets, Sun, tables, tax, taxes, Vision

ACCOUNTANT

SALES ASSOCITE Professional Summary Dedicated to motivated to maintain customer satisfaction and contribute to company success. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications SAP Active Listening Skills Certified Forklift Operator Quick Learner Strategic thinker* Experience 10/2016 to Current Sales Associte Company Name － City , State Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Helped customers apply for the store credit card Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Answered incoming telephone calls with professional and knowledgeable responses. ​ 03/2015 to 10/2016 Warehouse Company Name － City , State Ambassador- help train new hires on how to stow items by Amazon standards Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment center. Picker - Pick items from the shelves to be shipped to customers. Receive- take items from the boxes that they are delivered in and place them in totes to be stowed on the shelves IOL - Inventory in Odd Locations - I hunt for items that has been stowed wrong, or brought in wrong or needs to be put up by stowers. Destroy- Trained to log in and destroy items that have expired or broken that is not returned to the customer. Also how to do donations to be given to local organizations that are in need. 10/2014 to 03/2015 Warehouse Company Name － City , State Worked for a temporary agency inside of Amazon LLC. Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment centers. I was also a coach for the temporary agency for 3 month where I coached new hires during peak season (Thanksgiving and Christmas Holidays). I also give back feedback for quality and productivity and also watch Stowers work to see how they were doing what they could do better, how they were trained and if they had any barriers or problems that they were running into as they were working and then report it back to the supervisor. 08/2014 to 09/2014 Customer Service Company Name － City , State Call center for Bank Of America Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Deposit section, answer calls for customer calls concerning their banks accounts. Making transfers, balance inquires, travel flags, and other inquires that the customer has. 09/2013 to 08/2014 Courier Company Name － City , State Pick up and deliver parts state wide for trucks and heavy machinery. 08/2012 to 08/2013 Barn Assistant Company Name － City , State I worked with the foals until they were two years old: keeping them social, teaching manners, how to lead, stand, be brushed, clipped and helped them adjust to standing for farrier and vet care. There are many things that show horses must learn to accept, as they begin their show careers. I prepared the horses, grooming and braiding for horse shows. I also transported horses to the vet, other barns and show grounds. 04/2011 to 07/2012 Cashier Company Name － City , State Took phone orders and shipped out products to customers. Assessed customer needs and responded to questions. Cleaned and straightened work area. Operated cash register with proficiency. Provided professional and courteous service at all times. Greeted customers promptly and responded to questions. Counted and balanced cashier drawers. 04/2008 to 06/2008 Cycle Counter Company Name － City , State Used SAP to preformed cycle counting for inventory control. I fixed any discrepancies that I found during daily counts in the SAP system. 03/2008 to 04/2011 Assistant Trainer Company Name － City , State I helped train and care for AQHA horses for show and sale. I showed horses for the clients in Florida, Georgia, North and South Carolina at AQHA shows. I transported horses to vet, show grounds and other barns. I lived on the premises, and was responsible for checking on the horses day and night. 10/2000 to 12/2007 Procurement Associate Company Name － City , State Equipment operator working compaction presses and conveyor furnaces. Set up new process under the supervision of plant manager. Shipping and receiving: Shipping clerk: Pulling inventory, packing and shipping product to customers per sales orders. Receiving clerk: Received shipments from other divisions, check packing lists, entered into SAP and placed in inventory. Logistic and Procurement: Used SAP software to issue purchase orders for manufacturing supplies. Issued manufacturing work orders, coordinating with sales department. Placed orders for product to be bought from different divisions within the corporation to be inventoried or used in manufacturing. 04/1998 to 10/2000 Kennel Worker Company Name － City , State Conducted physical exams and other routine health care procedures. Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals. Adhered to high standards of safety, cleanliness and professionalism. Assisted veterinarians in examining animals. Restrained animals during veterinary procedures. I worked for two years as a kennel worker and other odd jobs. Evaluated animals brought in by the control officers and public. Education 1998 High School Diploma Lugoff Elgin High SChool － City , State Skills agency, balance, Call center, cash register, cashier, coach, clients, customer service, cycle counting, Equipment operator, fashion, Forklift Operator, Inventory, Inventory control, Listening, machinery, Strong organizational skills, peak, Pick, Procurement, quality, Quick Learner, Receiving, safety, sales, SAP, Shipping, Strategic, supervisor, supervision, teaching, phone

SALES

CASHIER Career Focus To obtain a position with a company that can utilize my skills and lead to a career. I am a hard working individual with great problem solving skills as well as a fast learner. I am looking for a personal training opportunity that can help me to reach my full potential. Core Qualifications Nutrition supplement familiarity CPR and First Aid certified Basketball coach (Former Division II Player) AED certification Fitness equipment expertise Personable and friendly Planning/coordinating Professional demeanor Organizational planning Detail oriented Weight training expertise Dedicated Education and Training Fitness Nutrition Certification , Personal Training Certification : Nutrition Science, Human Anatomy and Physiology Weight Loss Management 2013 National Academy Of Sports Medicine City , State Coursework in Health and Physical Education, Exercise Science and Kinesiology, Personal Trainer Certificate, Attended seminar on Weight Loss Management, Coursework in Nutrition Science, Human Anatomy and Physiology Bachelor of Science : Nutrition Science, Human Anatomy and Physiology Clark Atlanta University City , State Coursework in Nutrition Science, Human Anatomy and Physiology Member of Biological Science Club 3.12 GPA Accomplishments Recruited 63 new members for the fitness center in the first 2 months of employment. Interests Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Work Experience Cashier Current Company Name City , State Prevented store losses using awareness, attention to detail and integrity. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Fitness Sales Ambassador 04/2015 Company Name City , State Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Recognized as top sales generator, in first two weeks of employment .Retained and ensured proper handling and care of 150 existing client accounts. Consistently met and exceeded department expectations for productivity and accuracy levels. Contributed to a 40% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Re-racked weights to maintain a neat, organized and clean club. Encouraged and motivated members to attend group fitness classes. Mediated club employee relations matters for all club fitness employees .Mediated club employee relations matters for all club fitness employees. Gym Coordinator/ Personal Trainer 05/2014 to 09/2014 Company Name City , State Contributed to a 22% increase in sales for the personal training department. Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Re-racked weights to maintain a neat, organized and clean club. Counseled clients on proper nutrition and exercise habits. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Promoted club programs, products and services to participants.Corrected dangerous movements and suggested alternate exercises. Sales and Marketing Intern 05/2013 to 08/2013 Company Name City , State Recognized as top sales generator, increasing sales level by 40% in 2013 summer alone. Consistently met and exceeded department expectations for productivity and accuracy levels. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Financial Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with. 100% accuracy rate. Assistant Personal Trainer 03/2008 to 09/2010 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Intern 06/2007 to 07/2007 Company Name City , State Duties included: making changes to the property contact database, updating rent schedules for small tenants occupying spaces less than 2,000 square feet, ran weekly tenant reports to verify late paying tenants, ran weekly reports to verify start and end dates for tenants and started training on running more detailed reports used by assistant property managers I currently train a number of fellow students from Spelman College and Clark Atlanta University 3 days per week. Work outs include cardiovascular exercises and weight lifting circuits. Sales Associate Current Company Name City , State Researched and identified nutritional components of foods, diets and menu choices. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Worked as a team member performing cashier duties, product assistance and cleaning. Professional Affiliations NAACP, Pre Professional Honors Society, WISE Program, MBA RISE Program, FBLA Member, Poetry Club, HOSA Member, Sports Broadcasting Correspondent, Spanish Club Skills Cash handling Able to lift 100 pounds Professional and friendly Careful and active listener Additional Information Extra-Curricular Activities Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling. Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program ( A nonprofit reading program geared toward innercity boys ages 59 years of age), Westlake High School Contributed to HOSA blood drive Assisted with 89 year old football team in South Fulton County (responsible for running passing drills, running work outs and warm up exercises), St. Jude Contributor Week long events at Clark Atlanta University where all proceeds were given to the St. Jude Hospital Breast Cancer Awareness Walk Participant

FITNESS

BATCH RECORD COORDINATOR / DOCUMENT CONTROL Summary Throughout my work experience, I have focused on the quality aspects of business.  I am an organized and responsible individual with good communication skills and experience in the regulatory industry. Accomplishments GMP (21 GFR 111) Trainer of Production staff. Designed and implemented systems relating to trending measures relating to production statistics. Designed and implemented compressed air testing for production facilities. Specimen Processing Trainer Member of the Idea Team at McKay-Dee Hospital Microsoft Office All Internet Research 60 wpm typing speed. Experience Company Name City , State Batch Record Coordinator / Document Control 02/2015 to Current I am responsible for document control involving all aspect of the production batch record and master manufacturing record. Produce a Batch Record for each order received. Creates the Master Manufacturing Record for any new products. This includes all specifications which are defined by the customer and regulatory agencies, i.e. FDA - GMP (21 CFR 111) and TGA (Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia.) Makes any modifications necessary to existing Batch Records and ensure that changes are properly approved and documented. This includes any formulation changes, deviations and change controls to the Master Manufacturing Record. Maintains other documents and files that relate to the production of Batch Records (Master Formula, Master Manufacturing Record, Finished Product Testing Specifications), and ensure that any changes are properly documented (change controls). Review any printed material included as part of a finished product to ensure that all claims made on the label are consisted with the formula. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Effectively communicates with all areas of the company to maintain accurate records. Company Name City , State Quality Assurance Specialist 09/2013 to 02/2015 I am responsible for systems involving Quality Assurance at Albion facilities. I oversee and improve the facility's current quality manufacturing functions. Designed, implemented and update quality trending measures for all of Albion's facilities. Trending measures include tracking of material yields as well as costs. Measures are published company wide and I formalize a summary of all data that is presented to the Executive staff. Designed and implemented a testing program for testing particles, oil, water and microbial levels in the compressed air system according to ISO 8573. Currently in a Metrology training program. Upon completion, I will design and implement a program for the inspection, calibration and tracking for all instruments and tools relating to production according to ISO 17025. Formal NSF / GMP training and have trained employees to the GMP and ISO 9001:2008 standards. Member of the Material Review Board. The Board reviews and determines the direction of product disposition and of project planning. Direct the inspection of products to ensure adherence to established standards of quality. Prepare, review and organize quality assurance data and documentation. Write, revise, review and approve standard operating procedures and facility work instructions. Inspect and audit facility daily. Formal reviews are published and reviewed with the Production staff. Write, revise and review master manufacturing records (MMR) and quality control documents to include all batch records pertaining to the production of each lot of material. Review all batch records for the adherence to the Quality HACCP Plan. Provided direct involvement with the design and implementation of new procedures relating to in-house projects to further develop and improve manufacturing systems and processes according to GMP (21 CFR 111) and ISO standards. Excellent communication skills and ability to interact with all levels within the company. Self-starter and comfortable working in a team environment or on individual projects. Supervisor: Kory Longhurst (801-725-7348) Okay to contact this Supervisor: Yes. Company Name City , State Specimen Processor 06/2010 to 09/2013 Facilitates laboratory organization and patient care by ordering, preparing and directing testing to appropriate lab / testing. Trained and mentored new employees. Responsible for accurately receiving, ordering, processing, labeling and auditing specimens according to established procedure. Recognize factors that may affect testing outcomes, I take appropriate action to solve problems, and consistently documents solutions according to established protocols. Trained and maintained appropriate knowledge of all computer systems and test ordering practices insuring all specimens are properly entered in all computer systems. Effectively communicates specimen collection and handling requirements, providing service to external and internal customers. Performs and documents quality assurance checks and provide correction/maintenance. Identify opportunities for continuous process improvement and executes project conception, data collection and implementation. Performs sterile specimen preparation techniques. Follows appropriate documentation protocol and properly identify patients and correctly labels samples. I assist in some testing. I attended and completed the Specimen Processing School atIHC. I have many customer service duties in the area from working with the Home Health Nurses, couriers, other department Techs and taking outside calls from other Hospitals, clinics and Physician Offices. While a Processor at McKay-Dee, I was member of the Idea Team. I participated, approved and implemented process improvement ideas from all departments within the laboratory. Company Name City , State Claims Processor 05/2001 to 07/2002 Processed medical claims and assured proper payment in accordance with the benefit plan. Provided customer service for plan benefits, provider networks and available services. Resolved claim issues for members and providers. Company Name City , State Rural Carrier - TRC 06/2000 to 07/2001 Proficient in all areas of mail delivery. Numerous duties include, but not limited to: maintaining personal vehicle for use on the route, sorting and casing mail according to postal regulations. Maintaining the proper forms and regulations for special handling mail, bundling mail, loading vehicle, delivery and collecting of mail and parcels. Performing any follow up with customers and always maintaining complete and organized records of delivery. Maintained a very neat and organized working area. Company Name City , State Owner 09/1999 to 07/2012 Extensive experience in Customer Service relating to online sales and marketing. Developed detailed ads to accurately describe a wide range of products from health supplements, cars and home items. Worked one-on-one with vendors and wholesalers for the distribution of products. Company Name City , State Chemist 06/1997 to 09/1999 Tested environmental samples for pesticides and herbicides. Developed and maintained quality assurance measures in relation to the pesticide enforcement grant required for laboratories. Determined the type and extent of testing required to ascertain the quality of samples submitted for analyses. Analyzed and interpreted test results in order to assist in the administration of laws, regulations or specifications relating to the pesticide formulations or residues found. Made final decisions which pertain to the chemical content of individual samples. Prepared official reports and may be called upon to testify before the court or the Commissioner. Experience using Gas Chromatography and High Performance Liquid Chromatography. Company Name City , State Customer Service Representative & Claims Processor 04/1996 to 03/1997 Extensive training in processing, analyzing and adjudicating claims. Performed a complete and detailed follow-up of inquiries from providers, subscribers and departments within Mountain State. Extensive experience with urgent resolution of problems and research using all available resources, whether the inquiry is received by telephone, correspondence or in person. Experience using numerous databases and knowledge of ICD-9, CPT and HCPC coding. Very versatile throughout the workload and able to switch tasks immediately with accuracy and efficiency. Company Name City , State Project Coordinator 10/1992 to 04/1995 Maintained accurate records pertaining to productivity and budgeting. Generated, researched and developed effective methods for locating people for government, commercial and academic clients. Researched, investigated and located people using a variety of cost-effective methods to include: searches of national and regional databases, telephone interviews and library searches. Analyzed, wrote and produced locator reports for clients that fully describe the locations of the people and the methods used to locate them. Extensive experience with accessing and analyzing credit reports. Company Name City , State Chemist II 05/1990 to 05/1992 Direct work breakdown and scheduling of lab preparation, execution and clean up. Maintained specific operating procedures that insured the successful prosecution in a court of law. Performed numerous chemical procedures including TLC, HPLC, ELISA and other testing methods. Maintained records and accountability of samples, testing equipment and various stages of testing procedures. Education Currently Enrolled : Accounting 2018 Champlain College , City , State Currently Enrolled Bachelor's Degree : Chemistry 08/1992 Virginia tech , City , State B.A. Chemistry Job Related Training: Quality Assurance Specialist - NSF / 21 GFR 111 Course completion. Quality Assurance Specialist - AirCheck Academy, Trace Analytics Corporation - Course completion for compressed air testing in a food grade facility according to ISO 8573. Specimen Processing School at Intermounatin Health Care from June 2010 through July 2011. Skills Regulatory Compliance Document Control Quality Assurance Auditor GMP / ISO 9001 / NSF Calibration Medical Coding Customer Service Databases & Microsoft Office & Sharepoint Process improvement Product Testing Project planning Research

AGRICULTURE

SALES CLERK Summary of Skills OSHA inspections Exceptional interpersonal skills New hire orientation Compensation/payroll Recruiting Hiring and retention Training and development Regulatory compliance Personnel records maintenance Exceptional time management skills Adaptable Accomplishments Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Documentation Ensured charting accuracy through precise documentation. Training Trained team of staff nurses in medical office procedures to guarantee consistent quality of care. Experience 12/2013 to 06/2014 Sales Clerk Company Name － City , State Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Greet customers and ascertain what each customer wants or needs. 05/2006 to 10/2012 Nursing Assistant Company Name － City , State Communicate with patients to ascertain feelings or need for assistance or social and emotional support. Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. Feed patients or assist patients to eat or drink. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine. Prepare or serve food trays. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Remind patients to take medications or nutritional supplements. 04/2001 to 07/2008 FRONT DESK MANAGER FRONT DESK MANAGER Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.Created system-wide communications about service excellence.Effectively served as an advisory resource by providing patient/family experience expertise.Monitored infection control procedures to ensure facility-wide health and safety.Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Education Diploma Stone Mountain High － City , State Certificate Georgia Medical － City , State Skills administrative, cash registers, clerical, credit, excellent customer service, Inventory, Exchange, money, nursing, organizational skills, reporting, sales, supervision, telephones

SALES

SR.TOOLING DESIGNER Professional Profile Experienced Mechanical Designer creating high quality CAD models and engineering drawings in a variety of technical manufacturing industries with experience working in manufacturing and advanced technology industries, designing, detailing, assembling, debugging, and utilizing a strong machine shop background. Design & drafting experience includes: equipment for tooling, fixtures, automated machines, structural steel detailing, sheet metal design, Engineering Change Order as well as Red Line drawing changes, weldment fixtures and hands on fabrication Autodesk Inventor experience release 10 through 2015 and SolidWorks experience release 97 Plus Certified, Trained in 2008-2009 & Current work experience with 2010. Drawing standards include compliant with ANSI/ASME, ANSI/AWS, as well as ITAR, good understanding of both English & Metric Geometric Dimensioning and Tolerancing Techniques Qualifications Inventor modeling Drafting techniques Creating bills of materials Detail-oriented Interpersonal skills Negotiation skills Experience Sr.Tooling Designer 01/2010 to Current Company Name City , State Using Autodesk Inventor 2012,2015 and AutoCAD 2015 to produce original tooling designs and working drawings. Support of domestic and foreign manufacturing facilities in trouble-shooting tooling design issues. Processed Engineering change requests to prepare and update drawings to current standards. GD&T taskforce member working with a cross functional group to make drafting changes and standard for the Metal Packaging Division. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Processed drawing changes for the Ion Beam coating chambers on both standard and custom configuration chambers. Original design work to simplify and reduce the interior shielding to a establish a standard for future configurations. Design and drawing software was SolidWorks. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Retrofitted existing tooling and designed additional features for the LeyBold coating chamber for production work Created original part designs, solid models, detailing, Iges or Step files for solid model geometry and, PDF files for in-house data file management Revised and updated electronic drawing files providing hard copies of the latest revisions to production teams Used standard methods to insure work was checked back into the projects correct file location. Design and drawing software included SolidWorks. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Worked on design improvements for existing environmentally controlled disk drive test chamber to prepare for a production. Processed engineering changes for 3D CAD solid model designs and corrections of existing solid models. Design and drawing software included Autodesk Inventor. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Created a new tooling assembly fixture design for to improve production efficiency Original design of two test prototypes and one working model Fabricated, Assembled and demonstrated use of working prototype for proof of concept Design iteration of prototype for higher capacity assembly fixture to be used in high volume production New part design, design reviews, solid modeling, 3D stereolithography file, detailing, Iges or Step files for solid models Design and drawing software included SolidWorks. Mechanical Design Engineer 01/2009 to 01/2009 Company Name City , State Original design work on new parts and fixtures for Diode Array, as well as the BAK and MSP coating chambers Support and processing of design reviews, solid models and detailed drawings Processed Iges or Step files for solid model geometry and created PDF files for in-house data file management Worked on revisions to update the electronic drawing files and created hard copies for production use Design and drawing software included SolidWorks 2009. Mechanical Designer 01/2008 to 01/2008 Company Name City , State Supported project work with the director of engineering to process engineering changes to the custom coating chambers for the Solar Panels production line Working according to a tight schedule for deadlines on new part design creating solid model changes, detailed drawings of weldments and revisions / updates of electronic drawing files Processed ECO paper work, printing out the latest revisions Responsible original design of new self-contained Solar Panel, custom mobile storage and transportation cart Design and drawing software included Autodesk Inventor 2008 and Vault. Senior Mechanical Designer 01/2004 to 01/2008 Company Name City , State Designed and detailed custom coating fixtures & tooling for the BAK, LeyBold, and MSP coating chambers Designed original parts creating solid CAD models, detailed drawings, Iges or Step files for solid model geometry, PDF files for in-house data file management into SAP Processed revisions and updates for electronic drawing files, created hard copies of the latest revisions for production use Supported machine shop manager as the Assistant Manager for all in-house machining work Backup operator and maintainer for 3D printing operations using Invision S2 Created CAD models and downloaded solid model parts to create working 3D stereolithography rapid prototype parts for engineering test work and analysis Aided with the mechanical fixture and tooling equipment for assembly of rear projection light engines Direct design assistant to the head BAK & LeyBold coating engineers for two and half years. Design and drawing software included Autodesk Inventor 10. Education Associate of Applied Science : Machine Drafting Technology May 1992 Front Range Community College City , State , United States Machine Drafting Technology Skills 3D, Assistant Manager, AutoCAD, Backup, CAD, concept, drafting, features, file management, functional, drawing, machining, director, mechanical, modeling, Packaging, PDF, process engineering, SAP, SolidWorks, transportation, trouble-shooting

DESIGNER

BUSINESS SOLUTION PROJECT MANAGER Skills PLM (PTC and Enovia); SQL; Crystal Reports; Google Analytics; JIRA; HPQC; QlikView; Cognos; Advanced Microsoft Access; Advanced Excel; SAS; Power Point; SharePoint; Visio; MicroStrategy; ASPEN; Microsoft Project; JCL; Jobtrac; TSO; CA7; Tivoli; Maestro; Telnet; FTP; Group1; Unix; Exceed; Citrix/Metaframe; Altiris Experience Business Solution Project Manager 01/2011 to 01/2017 Company Name City , State Technical and process expert on all web-based marketing systems resolved complex business issues, ad-hoc reporting, and analysis for all departments, such as design, operations, product managers, sourcing, warehouse and international markets consisting of over 700 employees. Pivotal in the product creation lifecycle to ensure product was retailed to markets on time. Implemented competitive advantages through quick and easy to use tools and training guides for product creation, e-commerce site management, product lifecycle management (PTC Flex PLM), digital merchandising, asset management and range segmentation application. Worked with off shore team to implement these changes. Trained and supported digital merchandising tool to analyze completive purchases. Distinguished user requests from the underlying true needs and provided options and recommendations on how best implement solutions to drive results. Used Google Analytics and other homegrown applications to analyze user behavior. Collaborated with the Regional Store Replenishment Managers to reduce ordering lead times to achieve the target goals by providing store specific ordering data. Responsible for analyzing business issues that span across the entire supply chain. Drive impactful decisions through modeling, optimization, varying complexities, benchmarking and vendor score cards. Improved operational effectiveness and efficiency by driving Speed-To-Market components into the seasonal marketing process framework to reduce warehouse capacity and product liquidations of product. Followed change management procedures compliance guidelines (SDLM) which includes gathering user requirements, gap and risk analysis, systems landscape as-is and to-be work streams, write and review functional/technical specifications, create and execute system integration (SIT) and user acceptance test scripts (UAT), stress testing, process flowcharts, developed SQL reporting queries, develop training documentation, release notes, cutover/deployment go live activities, IT service ticket management, conduct training sessions. Lead Data Migration Analyst 01/2008 to 01/2011 Company Name City , State Lead systems expert to review all systems and process to be moved over to new infrastructure for entire company. Played a critical role to move off existing network. Recruited to lead the migration implementation of SAP 7.0 Accelerated SAP methodology CRM, SD, MM, WM, FI/CO and PLM (Enovia). Moved all existing platforms to new system landscape. Reviewed and recommended several software vendors to determine best application to fit the business needs. Executed data analysis, cleanup, and validation reports utilizing relational databases, SQL, and SAS to migrate to new structure. Developed and wrote SOP Database and process flowcharts to document as-is and to-be processes. Quality Assurance Data Analyst 01/2006 to 01/2008 Company Name City , State Worked closely with quality engineers for new product launch and inspections. Reviewed known defects with engineering when developing new product, avoiding costly redesigns. Ability to understand changes in trends in both company and category performance, and identify and elevated potential issues. Collected raw data to analyze, interpret, and generated reports and graphs to upper management. Escalated issues/defects as required, to enforce corrective action. Senior Forecast Analyst 01/2006 to 01/2006 Company Name City , State Responsible for direct marketing research and all levels of sales demand forecasting and identify opportunities where the organizations can become more profitable, and increase revenues. Determined and executed decisions on forecast quantities per style for production ramp up and authorize tooling molds to ensure objectives are achieved or exceeded. Prepared key information for monthly forecast and buy meetings. Analyzed and distributed forecasting information to production groups, sales, production, and costing teams. Provide Functional Excellence in the area of supply chain data & KPI's. Send reports on regular basis to team. Marketing Budget Forecast and Circulation Analyst 01/2002 to 01/2006 Company Name City , State Developed technology efficiencies to track and forecast weekly sales, demand expectations, inventory levels and resource planning to generate catalog profitability. Comprehensive data mining, customer segmentation and statistical analysis to produce catalog mailings. Analyzed customer performance and target promotions catalog vs. e-com sales to generate sale profitability. Forecasted weekly and total program sales by catalog using historical data. Analyzed click through rates, bounce tracking, abandon rates, and event driven emails to understand user Internet behavior. Optimized to strengthened Customer File Master and recommend changes to marketing plans to improve the business sales. Education and Training Bachelor of Science : Information Systems Northeastern University City , State Information Systems SAS Business Intelligence Client Tools, SAS Training Center New York, NY Administering Microsoft Windows NT 4.0, New Horizons Training Center Braintree, MA Fundamentals of Solaris 2, Sun Microsystems Massasoit Community College City , State Introduction to Software Design & Development Massasoit Community College Boston University Center for Information Technology City , State Concepts & Facilities of Emerging Technologies Skills asset management, benchmarking, Business Intelligence, Citrix, Cognos, costing, Crystal Reports, data analysis, data mining, Database Management, direct marketing, e-commerce, forecasting, Google Analytics, inventory levels, merchandising, SharePoint, MicroStrategy, relational databases, sales, SAP, SAP 7.0, SAS, Software Design & Development, Solaris 2, SQL, system integration, Tivoli, Unix, validation

APPAREL

STUDENT FINANCE CONSULTANT Summary Customer service oriented individual with relevant work experience and integrity looking to further my career within the accounting industry. Over four years of work experience within student finance. Excellent communication skills including listening, telephone, written, and interpersonal. In-depth knowledge of financial aid/ financial analyst/ account management policies and procedures. Experience working with internal and external auditors in auditing, accounting, and regulatory compliance projects. CORE STRENGTHS * Strong ability to communicate, explain and convince *Careful attention to detail and data entry skills *Math and analytical skills *Knowledge of basic accounting and auditing principles * Billing/ invoicing/ account reconciliation *Intermediate level computer skills Accomplishments Bringing the student default rate down at the OmniTech Institute by confirming and updating contact information for every active student before they become inactive Researched and resolved billing problems that had previously been missed. ********** audits Maintained accurate student account files and spreadsheets without error Experience Student Finance Consultant July 2014 to Current Company Name － City , State Provided information, advice and assistance regarding the various types of financial aid available to students. Analyzed student applications and determined eligibility for financial aid. Performs duties in the areas of compliance, reconciliation, professional judgment and satisfactory academic progress Collect documents , manage, and maintain accurate student files without error Performed heavy customer contact regarding past due or delinquent account balances. Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Audit student files and resolve concerns and discrepancies for matters related to assigned financial accounts. Responsible for managing multiple tasks in a time-sensitive work environment Faxing, filing, data entry, and scanning. Financial Aid Reporting Analyst June 2013 to June 2014 Company Name － City , State Conduct research and analysis of student financial data refunding both title IV and non- title IV overpayments and ineligible funds. Accurately forecast and assess financial need(s) of students to ensure financial assistance meets their education goals. Plan, monitor, and review student progress of course completion, evaluating results and financial aid eligibility Review financial aid and/or loan applications according to institution guidelines to minimize in correct funding Team work with school and home office administrators to ensure student credit balances are resolved accurately and efficiently Consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures. Financial Aid Officer/Student Accounts September 2009 to November 2012 Company Name － City , State Provided information, advice and assistance regarding the various types of financial aid available to students. Analyzed student applications and determined eligibility for financial aid. Managed large paperwork caseloads, complete, manage, and maintain completed accurate student files without error Followed students through until graduation or inactive student status to ensure financial aid eligibity Informed current and former students of their financial obligations and options outside of title IV Teamwork with internal and external auditors in auditing, accounting, and regulatory compliance projects Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Prepare and process payment transactions Faxing, filing, data entry, and scanning. Assistant Store Manager August 2007 to September 2009 Company Name － City , State Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence) Managed and maintained a full staff of sales floor, stock room, and overnight associates Ensured the provision of customer service on the sales floor Training, scheduling, interviews, payroll Cash handling, bank deposits, cash drawer management. Front Desk Receptionist January 2007 to August 2007 Company Name － City , State Greet guests and patrons as they arrive Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Provide guests with room keys and call for bellboys Provide guests with directions around the hotel Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Professional work references available upon request. Education Microsoft Office Suite Course Completion Certificate : 2015 Atlanta Metropolitan College Bachelors of Arts : Communications , 2006 Clark Atlanta University Communications Skills academic, accounting, auditing, Balance, billing, Cash handling, credit, customer service, data entry, Faxing, filing, financial, funds, home office, managing, Microsoft Office Suite, next, payroll, processes, progress, research, sales, scanning, scheduling, switchboard, Teamwork, Team work

FINANCE

SALES Professional Summary I want a challenging occupation where I can allow my innovations to expand with experience immensely.  Motivated customer service specialist with over 5 years of retail experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Friendly and hard working associate ready to give it all I have. Skills Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient in cash management Strategic sales knowledge Cash flow management Multi-line phone talent Team player Reliable Goal-oriented Decisive Fluent in English Fluent in Spanish Calm under pressure Analytical thinker PowerPoint presentations Excellent interpersonal skills Natural leader Composed Crisis communication Superior verbal and written communication skills Flexible schedule Computer-savvy Organized Work History Sales 08/2014 to Current Company Name – City Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Answered product questions with up-to-date knowledge of sales and store promotions. Scheduled weekly inventory pickups and deliveries with vendors. Set up and explained new membership contracts. Overnight Cashier 02/2014 to 09/2014 Company Name – City , State Maintained cleanliness and presentation of stock room and production floor. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Scored in top 10% of employees in successful resolution of issues Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Folded and arranged garments in attractive displays. Learned, referenced and applied product knowledge information. Seasonal Overnight Stocking 10/2013 to 01/2014 Company Name – City , State Loaded truck and properly secured items to prevent damage during transportation. Demonstrated use and care of merchandise. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized store merchandise racks by size, style and color. Led merchandise selection, pricing, planning and marketing. Rotated manufacturer products as needed. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Loaded and unloaded merchandise using a ladder and pallet jack. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule. Customer Service Representative 06/2013 to 06/2014 Company Name – City , State Answered an average of 200  calls per day by addressing customer inquiries, solving problems and providing new information. Earned management trust by serving as key holder, responsibly opening and closing theater. Politely assisted customers in person and via telephone. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Designed displays to make the theater experience interactive, engaging and reassuring. Education Associate of Arts : Current Miami Dade College - City , State 3.0 GPA Member of the Supernatural Movement Club Coursework in Accounting, Finance and Statistics High School Diploma : 2013 Miami Senior High School - City , State Accomplishments Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Skills Customer Service, Bilingual: Spanish & English, financial management, Marketing, Microsoft Word, presenting, Sales,  Basic computer knowledge Additional Information Customer Service Award from Life 4 Cars Inc. Employee of the month at Walgreen  Employee of the month at AMC Theater 24

SALES

ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision and Management, Ability to interface with professionals on all levels. Accomplishments, Honors, and Activities -Board of Directors Member for the Food Bank of Corpus Christi from November 2010 to April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, and Activities Experience Accountant August 2014 to May 2015 Company Name － City , State Perform daily and routine accounting functions for two main companies and five small royalty companies. Responsibilities include but are not limited to the following: Accounts Payable, Accounts Receivable, Manage and reconcile funds for multiple banks accounts, Payroll, Perform detail audits and adjustments of Balance sheet and Income Statement accounts, Audit and pay monthly Sales Tax, Inventory Reconciliations, and Budgeting. District Administrative Manager February 2014 to June 2014 Company Name － City , State Managed and assisted the Accounts Receivable, Accounts Payable, and HR/Payroll staff for our district, with daily entrees, follow-up, and reporting as needed. Prepared and presented daily reports to various departments for more accurate management of the financial areas of their operations, such as inventory, Purchase Orders, and Bill of Lading. Performed accounting functions in On-Base, AX, Avantis, and Microsoft Office software. Business Manager January 2005 to February 2014 Company Name － City , State Managed the operations for a $1.2 million dollar partnership. Duties included planning, overseeing and directing accounting, logistics, and production functions, direct sales and customer service. Accounting functions: Managed over $500K of Fixed Assets, and inventories also valued over $500K. Administered Government contracts for USDA Food Aid with gross revenue up to $1.5 million annually (net income $500K). Upgraded company's software to integrate bill of assembly to interface with accounting software. Performed month end reconciliations, audits, closings, and financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper all aspects of the accounting cycle including Payroll, AR, and AP. Operations functions: Oversaw and directed the warehouse supervisor, warehouse maintenance supervisor and up to 20 employees to assure optimum production of personnel and facility. Communicated with logistics suppliers such as the Railroads and various trucking companies, governmental agencies (such as the USDA), customers and vendors to assure on time receiving, production, and shipping of goods. Created, implemented and managed our company's Food Safety and Quality Assurance Programs, including a fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 to January 2004 Company Name － City , State Provided personnel solutions to various organizations for their Accounting and Administrative needs. Interviewed and advised employees in various aspects of their professional career process. Earned sales bonuses within my first three months with the company. Accounting Manager January 2002 to January 2002 Company Name － City , State Assisted Controller in various aspects of the accounting cycle. Supervised new member billing clerk and cash receipts clerk. Helped with computer and networking issues in a Windows NT/XP environment. Implemented changes and procedures through two software upgrades in CSI software. Trained various staff in effective use of MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 to January 2002 Company Name － City , State Supervised and trained employees for strategic ordering and merchandising product for optimal sales, and in standard operating procedures. Created weekly schedule and departmental reports. Prepared for physical inventory every 6 months. Accounting Software Consultant January 1998 to January 2000 Company Name － City , State Consulted users of DacEasy accounting applications in Software training, troubleshooting, setting up their entire automated accounting system, and establishing accounting procedures for their business. Trained other departments in proper accounting procedures, worked closely with CPA's for all tax related issues and coordinated payroll processing with an automated payroll system. Accountant January 1999 to January 2000 Company Name － City , State Full Charge Bookkeeper/Accountant for a start-up Internet Telephone Company. Entered daily GL transactions. Supervised the Accounts Payable clerk. Worked with the Assistant Controller to establish and manage the Accounting functions related to all Sales aspects of the business. Assisted with month end reconciliations. Reconciled cash balance reports for five bank accounts on a daily basis and assisted in the managing of these accounts. Other duties included writing Accounting procedures for Accounts Payable and Cash Management. Education Master of Arts : Christian Education Dallas Theological Seminary － City , State , US Master of Arts in Christian Education - Dallas Theological Seminary, Dallas, TX Bachelor of Arts : Economics Marshall University － City , State , US Bachelor of Arts in Economics - Marshall University, Huntington, WV Associates of Applied Science : Accounting Hocking Technical College － City , State , US Associates of Applied Science in Accounting - Hocking Technical College, Nelsonville, OH Maintained a 4.0 GPA while completing 12 hours of upper level accounting courses. Affiliations Board of Directors Member for the Food Bank of Corpus Christi to April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders

ACCOUNTANT

ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS Executive Profile I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet. As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news. Professional Experience Company Name City , State Associate Vice President for College Advancement & Public Relations 07/2009 to Current Responsible for college wide public relations, marketing, and advertising Executive Director of the MDCC Alumni & Foundation, Inc. Company Name City , State Director of Development 07/2007 to 07/2009 Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M) Company Name City , State Adjunct Instructor 08/2006 to 05/2007 Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher) Company Name City , State Instructor, Assistant Basketball Coach, Webmaster 08/2004 to 05/2006 Courses taught – Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher) Education MBA : Management and Marketing 2005 Delta State University , City , State , United States 3.89 GPA BBA : Management and Marketing 2004 Delta State University , City , State , United States Graduated with honors: Summa Cum Laude; Received The First Diploma having the highest grade point average of the undergraduate class 3.98 GPA Overall; 4.00 GPA Major Doctor of Education Degree : Higher Education Administration Delta State University , City , State , United States Coursework and comprehensive exams completed: December 2012 Core Accomplishments Mississippi Delta Community College Alumni & Foundation, Inc. Increased annual contributions by 500% since becoming Executive Director Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000. As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000 Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund Increased the alumni directory from 1,500 known constituents to over 15,000 Delta State University Alumni & Foundation, Inc. Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014 Secured funding for two professorships each totaling $250,000 Initiated and coordinated the first 2 phases of the University's $40 million campaign Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year Skills Personal Effective written and verbal communication skills Effective managerial and administrative skills Ability to adapt and respond to various situations Ability to maintain high level of confidentiality Ability to work with diverse staff, faculty, students, and donors Institutional Advancement Experience in working with a non-profit Board of Directors and volunteers Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems Knowledge of federal and state financial regulations Ability to analyze financial data and prepare financial reports, statements and projections Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment policies, scholarship programs, donor recognition, and community relations Ability to maintain relationships with significant and influential individuals Ability to solicit gifts Public Relations Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories Experience in planning, promoting, and facilitating events Experience in creating and maintaining institutional websites and social media platforms Experience in developing and disseminating information in relation to a crisis or emergency event Technology Literacy Banner (Ellucian, Inc.) database including the advancement module for prospect management The Raiser's Edge Fundraising Software (Blackbaud) QuickBooks for Nonprofits FindWealth 8 (Wealthengine) Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro All standard Microsoft Office Programs (including word, excel, access and others) Styleguard editing software Joomla! 3 for web development Certifications Local Project Agency (LPA) Project Development Management Training – MS Dept. of Transportation (2013) Graduate of the Mississippi Community College Leadership Academy (2012) FEMA Certified in ICS-100, Introduction to the Incident Command System (2009) FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009) FEMA Certified in IS-00700.a, National Incident Management System (2009) FEMA Certified IS-00800.b, National Response Framework (2009) Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007) Community Service Curriculum Committee Adviser, Delta State University College of Education (2012-Present) Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007 Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present) Board Member, Delta Center for Community and Economic Development (2007-2010) Affiliations Delta Human Resource Management Association   Council for Advancement & Support of Education (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator Association of Fundraising Professionals (Mississippi Chapter) College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017) Publications Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009). Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways. Journal of Management History , 15(1), 9-19. Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology. The Journal of Applied Management and Entrepreneurship , 16(3).

PUBLIC-RELATIONS

ACCOUNTANT Summary Degreed accountant with more than 10 years of diversified accounting experience seeking accounting position at a well-established company in Houston Highlights Team-oriented Detail-oriented Deadlines focused Excellent communication and presentation skills Quick learner Strong management skills Good analytical skills Ability of managing multi tasks Technical Skills Accounting Software: PeopleSoft / QuickBooks Tax Software: Drake / Ultra Tax / TurboTax Operating Systems: XP Windows Professional / Windows 7/ Windows 8 Microsoft Office: Word / Advanced MS Excel skills /MS Access / PowerPoint / Outlook PDF: Adobe Reader / Adobe Acrobat X Experience 04/2012 to 06/2014 Accountant Company Name － City , State Prepare federal tax returns for individuals and small businesses. Perform bookkeeping and prepare financial statements for small businesses. Perform special projects & short-term assignments such as accountant at MCT Sheet Metal, Inc. 10/2011 to 04/2012 Tax Accountant Company Name － City , State Contributed to the overall production and enhanced the efficiency of the corporate tax services by exceeding production goals. Answered clients' queries regarding their tax filing status. Resolved clients' tax filing problems. Prepared simple and complex tax returns for individuals and for small businesses. Prepared and reviewed financial statements needed to prepare tax returns. 01/2007 to 08/2011 Accounting Manager Company Name － City , State Established new strategies to maximize profitability. Played an overwhelming role in the developing and restructuring of the entire accounting department. Improved the efficiency of the entire accounting department by 40%. Reduced accounts receivable turnover by 50%. Prepared general ledger journal entries on QuickBooks. Processed weekly and monthly invoices for accounts receivable. Prepared bank reconciliations and periodic financial statements. 12/2005 to 12/2006 Tax Accountant Company Name － City , State Played a vital role in the growth of the company by introducing new clients and maintaining good relationship with existing ones Prepared individual and business tax returns Assisted in preparing corporate tax returns Prepared quarterly and annually payroll reports 940s & 941s and state sales taxes Reconciled monthly bank statements and prepared detailed financial statements Handled customer queries over the phone and through emails. Education 2005 Bachelor's degree : accounting University of Houston － City , State accounting Cum Laude - Graduating With Honors Skills accounting, accountant, Accounting Software, accounts receivable, Adobe Acrobat, Adobe, analytical skills, bank reconciliations, bookkeeping, Excellent communication, clients, Detail-oriented, filing, financial statements, prepare financial statements, general ledger, management skills, managing, MS Access, MCT, MS Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows, Word, Operating Systems, payroll, PDF, PeopleSoft, presentation skills, Quick learner, QuickBooks, sales, Tax, taxes, prepare tax, tax returns, phone

ACCOUNTANT

OPERATIONS MANAGER Summary My goal is to utilize my 20 years of banking experience and education in business management and human resources in order to expand on my management experience. Skilled in financial reporting, account balancing and reconciliation, project management, and analytics. Highlights Quantitative analysis & metrics Account reconciliation & balancing Complex problem solving Staff leadership and development Expert in MS Office Suite Conflict resolution Strong interpersonal skills Procedure development Experience Operations Manager October 2011 to Current Company Name - City , State Manage the daily functions of Real Estate and Oil, Gas, and Mineral AP(accounts payable) and AR(accounts receivable) transactions Manage a team of 15 staff members who perform duties across multiple lines of business Conduct employee performance reviews and individual development plans for success Daily and monthly account reconciliation of internal house suspense accounts Accurately document and report items out of SLA to senior management with correspondence to field partners Provide training to team members on job responsibilities and cross-train opportunities Research and resolve complex variances Review daily work for quality control and errors Conduct year-end tax 1099 and 1098 statements for Real Estate Assets and Loans Personal Banker/ Business Champion July 2007 to October 2011 Company Name - City , State Profile and analyze clients financial situation in order to provide a proper recommendation of bank products and services Coach teller line to send over referrals to bankers to achieve sales goals Interact with clients and bank personnel on a daily basis in order to reach branch, team and individual goals Originate applications for personal, mortgage, and business loans to meet customer needs Exceed sales goals by maintaining a strong book of business Provide hands on system training for new bankers Oversee daily operations of branch compliance regulations Wealth Management Group Relationship Associate III June 2004 to May 2007 Company Name - City , State Provide administrative support to Private Bankers, Financial Consultants, Trust Advisor's and Investment Bankers to ensure all client needs are met with the highest quality of service Assist Private Banker in the management of their book of business which held over 180 clients Account reconciliation of Private Banking general ledger accounts Submit large commercial and consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients with the closing of loan requests, and ensuring that all documents are properly recorded Receive incoming client contacts and handle client request and inquiries in a timely and efficient manner Identify client needs and revenue enhancement and cross-sell opportunities Prepare Personal Financial Statements for clients annually and request updated tax returns to maintain client files Maintain accurate record of incoming personal client information via excel spreadsheets Deposit Risk Operations Fraud Manager June 2001 to June 2004 Company Name - City , State Perform complex research and quick shot analysis on suspected fraud accounts Managed a team of 12 fraud analysts in the daily process and review of suspicious account activity and new account fraud Provide job training, facilitated team meetings, and participate in associate development and reviews Avert over one million dollars in potential loss to the bank Recruit and conduct interviews for open analyst positions Cross train new employees on fraud database systems Create, monitor, and process database and paper files using MS Access and Excel Maintain statistics and prepare month end reports Provide support for special projects analysis and presentations Restrict customer accounts for Customer Identification Policy compliance Place foreign currency orders and balancing general ledger accounts to ensure accuracy of currency received and disbursed Monitor work flow and staffing needs to ensure service levels and deadlines were met Daily assignment of job duties, create and maintained department work schedules Education Bachelors of Business Management : Human Resources University of Phoenix University of Phoenix: Bachelors of Business Management with a Minor in Human Resources Skills Software Applications   PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes Computer Skills   Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM Professional Skills   Strong analytical skills, ability to effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills

BANKING

DANCE EDUCATOR Professional Summary Personable and proactive Clinical Mental Health Counselor and Registered Dance/Movement Therapist focused on building positive rapport with a diverse range of clients and adept at facilitating both individual and group therapy sessions. A critical thinker and detail-oriented with superior interpersonal skills. Core Qualifications DSM-V knowledge Group behavior and dynamics Group therapy, Expressive Art Therapies, and Dance/Movement Therapy Experience working with disabled persons. Experience with developmental disabilities Experienced working with adolescents, adults and geriatric population Eclectic psychotherapy approach Cognitive Behavioral Therapy (CBT) Dialectic Behavior Therapy (DBT) Clinical documentation- Avatar Developmental Designs trained Compassionate, empathetic, open minded, team player Professional Experience Company Name February 2012 to Current Dance Educator City , State Plan and implement a dance curriculum for an arts-integrated urban charter secondary school for students in grades 7-12. Teach daily lessons following the Rhode Island standards for education. Present all class material and policies accurately and clearly for five classes each semester. Use a variety of teaching methods such as lectures, discussions and demonstrations. Meet with parents and guardians to discuss students' progress at least once per semester. Enforce both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues and administrators. Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times. Assessed student progress weekly, monthly and quarterly. Monitored students for destructive or unhealthy behavior and reported concerns to guidance counselors. Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Company Name July 2012 to Current Dance/Movement Therapist - Clinical Mental Health Counselor City , State Planned an implemented a healing arts program, meeting the patient's level of functioning, in collaboration with the psychiatric care team to support patients as outlined in their treatment plans. Met with patients in group and 1:1 sessions utilizing Dance/ Movement therapy techniques to facilitate understanding and practice of coping skills; help foster and enhance communication, build self-esteem, creativity, socialization and physical movement for psychiatric patients. Provided evaluations to the care team on patient and family response to the program to enhance the quality of care. Worked with children, adolescents, adults and geriatrics who are suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Company Name September 2014 to November 2014 Dance/Movement Therapist City , State Grant funded program. Provided dance/movement therapy for children and adolescents with developmental disabilities. Helped build communication skills, social and interpersonal relationships in a supportive community. Company Name July 2013 to November 2013 Mental Health Counseling and Dance/Movement Therapy Intern City , State Worked with adults with severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Assistance in providing direct care and support to patients as outlined in their treatment plans. Observation and reporting of patient information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Delivering group therapy sessions with a variety of patients in groups Planning a series of movement sessions around a particular patient or group's requirements; helping patients emotional difficulties through the medium of movement. Company Name August 2011 to August 2012 Dance/Movement Therapist - Clinical Mental Health Counselor Intern City , State Assistance in providing direct care and support to students as outlined by their treatment plans. Worked with students ages 11- 18 years of age in a Charter school setting. Developed treatment plans, interventions, including IEP's and RTI's as needed. Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. Acted as a role model for clients by exhibiting positive behaviors. Developed case files and treatment plans under the supervision of the clinical psychologist. Met with students in group and 1:1 sessions utilizing Dance/ Movement therapy and counselor techniques to facilitate understanding and practice of coping skills; help foster and enhance communication skills, build self-esteem, creativity, and interpersonal relationships. Implemented therapeutic plans for each child and recorded child's progress in case file. Observed and reported student information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Planned and implemented daily therapeutic activities including but not limited to; fitness, dance, art, and music therapy, teaching coping skills, relaxation techniques, and appropriate social skills. Company Name January 2004 to January 2011 Sole Proprietor/ Artistic Director City , State Complete operations of running a small business, including but not limited to; all financial procedures with particular attention to Federal, State, and local requirements. Hired and managed staff, students, and independent agents. Developed and implemented marketing plan for each new dance season. Organized and planned community outreach events. Planned and implemented weekly lessons, teaching movement skills, and choreography to children and adults of all dance abilities. Planned, organized and directed performances, including but not limited to; deciding on a theme, ordering costumes, choosing music, renting a venue, having all appropriate documentation completed such as fire marshal approval, insurance, printing and sale of tickets, hiring technical staff. Education Lesley University 2014 Master of Arts : Expressive Therapies City , State Dance/Movement Therapy with a specialization in Clinical Mental Health Counseling Rhode Island College 2004 Bachelor of Arts : Dance Performance City , State Professional Affiliations American Dance Therapy Association Andrea Rizzo Foundation National Dance Education Organization (NDEO): Former State Affiliate and Conference Presenter Dance Alliance of RI Rhode Island Association of Health, Physical Education, Recreation, and Dance (RIAHPERD): Presenter and Dance Educator of the Year-2008 Skills Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, and Expressive therapies. Interpersonal Skills: Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative and open minded. Expressive Arts Therapy: Dance/Movement, Music, Drama, Art Dance: Creative Movement, Modern, Ballet, Jazz and Tap Computer skills: Proficient in Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs and Avator.

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CONSTRUCTION CONSULTANT Summary To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front of the house manager, kitchen manager, and bar manager. Experience in the organization culminated as a store owner and operator. Experience 01/2011 to 01/2015 Construction Consultant Company Name － City , State Supervised well site and location road construction, equipment procurement, and logistics. Coordinated facilities construction and well production. Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve job site issues. Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying qualified subcontractors, and negotiating prices. Supervised well site completions including: well site perforations, well site logging, and well site flow back. Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate resolutions. Coordinated and oversaw all project crews including construction, safety, and electrical. Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company results. Held and facilitated all daily JSA's. Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate appropriately as needed. 01/2010 to 01/2011 Prospective Owner Operator Company Name － City , State Oversaw all front of the house and back of the house hiring and training. Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and driving sales in a business averaging $100,000 in gross weekly sales. Managed all front of the house and back of the house inventory control and purchasing. 01/2007 to 01/2010 Assistant General Manager Company Name － City , State Wrote and unified entire company wide inventory control system. Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable. Oversaw hiring, training, and scheduling of all sixty front of the house employees. Education 1990 Business and Civil Engineering University of Tennessee － City Business and Civil Engineering Steve Knowles Kodiak Energy Consulting, LLC - Vice President of Operations Skills budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing suppliers, troubleshoot, verbal communication skills, excellent written

CONSULTANT

SALES CONSULTANT Summary Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Accomplishments Golden Eagle Award winner 2011 Golden Eagle Award Winner Awarded Service Star Award for providing excellent customer service Trained in business development Proven sales track record Accomplished in relationship selling Adept at closing sales MS Office proficiency Iowa territory specialist North American Monthly Sales MVP Experience Sales Consultant November 2013 to Current Company Name － City , State Proactively manages day-to-day activities and supervision of a team of Customer Service Representatives. Responsible for targeted results in customer retention, route sales, and A/R collection. Answered customers' questions regarding products, prices and availability. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. 2011 Golden Eagle Award Winner March 2011 North America Sales MVP 3-Time 2K Club Member. Proactively sought out new customers and secured new sales for the company. Expanded market share by converting prospective clients into new customers through providing solutions to all of their business needs. Efficiently prospected and landed new customers while securing a strong presence for the company within the assigned area. Operations Supervisor November 2008 to April 2009 Company Name － City , State Delighted the customer by offering a simple yet superior level of personalized and professional service. Ensured an inviting environment for customers and fellow team members by maintaining a neat and clean store that exemplified the clean, in-stock store priorities. Maintained proper procedures for cash handling and back end processing of merchandise. Led the store's shrink and safety awareness program and advised Store Team Leaders of any unusual activities or unsafe practices. Directed associates and participated in setting store planograms and validated that store merchandising standards, including data integrity were maintained at all times. Monitored operational reports to identify opportunities for improved execution for implementation. Senior Communications Consultant February 2006 to June 2008 Company Name － City , State Provided immediate supervision to a group of employees, assigning tasks, checking work at periodic intervals and maintaining schedules. Possessed the enthusiasm necessary to motivate a dedicated sales team to meet and exceed sales objective while maintaining a competitive and fun work environment. Responsible for all operations of a Sprint Nextel retail store. Familiar with all aspects of wireless retail including hiring, scheduling, training, marketing, loss prevention, team leadership and keeping up to date with all local competitor services. Primary point of contact for all employees of the retail store as well as the customer requiring extra attention. To achieve sales goals, led team in inside sales, outside events, and outbound marketing. Developed a team approach to problem-solving, encouraged personal development in their employees, and led by example. Responsibilities also included ensuring that all employees are trained and up-to-date on the features and operation of all equipment and accessories. Worked as a member of the management team in a high traffic retail environment. Created outbound sales and marketing presentations for prospective business clients. Awarded Service Star Award for providing excellent customer service. Performed opening and closing retail duties including reconciliation of cash tills. Education Bachelor's : Marketing University of Nebraska － City , State , US Bachelor's Degree, Marketing May 2003 University of Nebraska - Lincoln, Nebraska B.S.B.A : Marketing B.S.B.A, Marketing Professional Affiliations 3-Time 2K Club Presentations Created outbound sales and marketing presentations for prospective business clients Skills Sales, Award, Clients, Marketing, Market Share, Model-view-presenter, Mvp, New Sales, Sales Consultant, Sales For, Solutions, Retail, Retail Marketing, Operations, Cash, Exceed, Inside Sales, Loss Prevention, Problem-solving, Sales Goals, Sales Team, Scheduling, Training, Wireless, Wireless Retail, And Marketing, Closing, Customer Service, Receptionist, Reconciliation, Retail Sales, Sales And, A/r, Collection, Customer Inquiries, Route Sales, Service Center, Business Development, Closing Sales, Monthly Sales, Ms Office, Sales Professional, Sales Targets, Territory, Back End, Cash Handling, Data Integrity, Merchandising

APPAREL

MARKETING MANAGER Summary To use my skills, knowledge and enthusiasm to advance the public image and credibility of a business-driven company, in a manner consistent with its existing core values. Almost twenty years of experience in providing top-quality customer service, office management, Marketing, and public relations both for private corporations and non-profit organizations. This includes the ability to execute a successful event or project from vision to completion. Highlights Customer service-focused Relationship building expert Deadline-driven Exceptional multi-tasker Microsoft Office Suite expert Self-directed Excellent written and verbal communicator Multi-media marketing Experience Marketing Manager Nov 2011 to Oct 2016 Company Name － City , State Drive strategic marketing planning as well as tactical execution for the 6 regions. Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, and media relations in collaboration with central marketing. Build relationships with regional marketing, sales and technology vendors. Work with Executive, Sales, and Engineer teams to run annual Summit. Manage Marketing Department Staffing Foster relationships with potential customers, drive brand awareness and create effective sales and marketing opportunities. Pursue and coordinate sponsorship, speaking, tradeshow and event opportunities to enhance reputation and increase exposure with target audience. Manage Market Development Funds and create events that pay for themselves.   Utilize CRM to execute effective marketing programs. Support activity tracking, data maintenance and mailing list management. Provide input and insight into large, complex sales pursuits and written proposals as requested.                                                                                                                                                                      Special Events Coordinator Feb 2005 to Jun 2011 Company Name － City , State Generate an annually growing source of event revenue and participants for Franciscan Health System (FHS) objectives, and increase community involvement in and support for FHS by managing seven successful special events (St. Francis, St. Clare and Franciscan Hospice Golf Tournaments and the Brett Erickson and Spectrum Golf Tournaments; and the Franciscan Hospice Luncheon, St. Joseph Ball and St. Francis Gala). Interact with FHS administrators and lead community volunteers to develop, schedule, and determine FHS special event goals, procedures, and budgets. Manage the ongoing activities of approximately 90 volunteers in seven event committees in Tacoma, Lakewood, Federal Way and Gig Harbor. Direct report of 2 administrative assistants and up to 30 volunteers per event. Prepare and present reports of special event financial, attendance, etc., results to event committees and to the Franciscan Foundation Board of Trustees. Liaison between the Franciscan Foundation and a variety of corporate and individual donors/vendors who financially support special events. Solicit corporate sponsorships and gifts from individuals and vendors in support of these FHS special events. Research and cultivate prospective event sponsors. Manage event ticket sales, reservations, and registration. Oversee bank transactions, credit card processing and all other post-event reconciliations. Maintain and manage special event software. Public Relations and Event Contact for outside organizations wishing to support the Franciscan Foundation. Ticket Office Manager Nov 1998 to Feb 2005 Company Name Managed as many as 200 performances a year in 3 different theaters. Managed a 4-6 person Ticket Office team and 30+ Front of House staff. Senior Level Administrative experience Provide customer service via phone and in-person. Assist patrons and rental organizations with season subscriptions, single ticket purchases, and donations. Provided year round financial and statistical reports to Board Members and Executive Committees Accurate development, accounting & reporting of Ticket Office Budget and Sales. Database Manager for Patrons and Donors using ArtSoft. Event Selection Committee member for the 2001-2004 seasons, assist with Board Functions. Member of supervisory team which met to plan and provide oversight for the operations of the Broadway Center and its historic Downtown theaters. Initiated website and online ticket sales. Assisted with the creation of promotional advertising that affect ticket sales and public relations. Training: ArtSoft Box Office Manager in Wallingford, CT. Education Associate of Arts , General Pierce Community College High School Diploma Woodrow Wilson High School Technical Skills Operating Systems: Windows 10 and below   Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet   Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher Additional Information One of 4 Marketing Managers chosen in 2015 for a National 9 Month Training Board Member West Sound Roller Girls Roller Derby Team Franciscan Foundation Scholarship award winner 2009

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