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HR REPRESENTATIVE Summary Experienced human resources professional with working knowledge of state and federal employment laws and regulations, dedicated to improving employee satisfaction, management-employee relations, and working conditions through commitment, communication, confidentiality, and a sense of urgency. Looking for a company to share my skills and knowledge with where I can grow as a HR professional. Skills On-boarding Staffing and recruiting professional Payroll entry Accomplishments Managed Human Resources department for four months. Developed monthly employee newsletter. Experience 11/2016 to Current HR Representative Company Name － City , State Designed new communication boards for each value stream, working on special projects, recruiting for maintenance and interns, training Administrative Assistant. 06/2013 to 09/2016 Human Resources Supervisor/ Staffing Coordinator Human Resource Representative Company Name － City , State Filled 11 Maintenance positions ranging from mechanic to supervisor in 3 months. Shut down a 100 employee manufacturing plant in 3 days and found 90% of those employees employment within the company in 60 days. Reopened a 30 employee manufacturing plant in 30 days. Facilitated benefit open enrollment for 700 employees. Supervised performance of direct reports, conducting performance reviews, and performing other supervisory duties such as coaching, training, and coordinating work assignments. Recruited and hired qualified candidates following EEO and ADA hiring guidelines for exempt and non-exempt positions, utilizing available resources appropriately. Coordinated staffing and recruitment efforts for Gaylord and LeSueur locations. Provided counseling and dispute resolution regarding employee issues to workers and management by consulting with supervisors and all levels of management. Organized and conducted meetings with employees and management personnel regarding various topics, including benefits, employee relations, workplace safety, and training programs. Reported weekly staffing information to upper management through reports. Audited and generated reports monthly and quarterly for Affirmative Action. Worked as a resource for the managers and supervisors regarding company policies, benefits, and Affirmative Action. Reviewed and authorized salary changes employees, calculating retroactive pay, entering changes in payroll system and ensuring changes are being made in Kronos and Ulti-Pro. Acted as a liaison between Michael Foods, Inc. and employment agencies. Experienced with the Kronos system, Ulti-Pro payroll system, and Ceridian system. Reviewed employee records for completion and accuracy, which included reviewing performance evaluations, leave of absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc. Authorized changes to employee records when necessary. Developed and maintained employee locker assignments, including coordinating repairs with maintenance department and cleaning schedules with quality assurance department. Worked together with union at Chaska plant to resolve employee complaints and disputes. Served as a human resources advisor for Chaska plant when they were without a HR Manager. 10/2011 to 06/2013 Special Education Assistant Company Name － City , State 06/2011 to 07/2011 Foodservices Director Company Name － City , State 08/2010 to 05/2011 Quality Assurance Auditor, Assembler Company Name － City , State 03/2007 to 04/2010 Dietary Manager Company Name － City , State Demonstrated excellent customer service skills and trained employees in food safety/regulations. Supervised and managed 20 employee department in long-term care facility. Maintained a deficiency free dietary department for 3 years. Planned special events for up to 300 people. Communicated effectively in medical charts, and completed MDS assessments for Medicare reimbursement with proficiency. Maintained accurate, detailed financial and production records. 08/2001 to 05/2005 Senior Team Leader/Administrative Assistant Company Name － City , State Supervised student employees, including hiring, training, and scheduling. Created late night restaurant for students with other team leaders called "The Brickhouse Grill.". Developed standardized interview questions and training manual. Conducted monthly meetings for student employees and training in food safety. Education and Training December 2012 Masters of Art : Organizational Management Human Resources Management Ashford University － City , State Organizational Management Human Resources Management 4.0 May 2005 Bachelors of Art Wisconsin Lutheran College － City , State 2016 OSHA 10-hr General Industry Safety and Health Issued 2/26/ July 2016 First Aid & CPR certified Issued 9/8/2015 expires 9/2017 HR Law Seminar July 2016 Payroll Law Seminar Skills ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs

HR

GRADATION CANDIDATE ADVOCATE Executive Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Versatile child advocate professional with over 5 years experience working in a student-focused learning environment helping students improve their literacy. Core Qualifications Operations management Staff development Inventory control Supervision and training Sound judgment Computer-savvy Professional Experience Gradation Candidate Advocate Mar 2016 to Current Company Name － City , State Served as mentor to junior team members. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Employed [activities] and [techniques] techniques to encourage student learning and build community within the classroom. Interviewed clients individually and with families to determine what services would best address their needs. Retrieved requested files and delivered to appropriate personnel. Scout Master Jan 2012 to Current Company Name － City , State Tutor and Supervise Children ages 5-14. Planning and Orchestrating various trips and activities. Mentoring / Coaching. Department Supervisor Jan 2011 to Mar 2016 Company Name － City , State Maintain outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets. Ensure that each customer received exceptional service by providing a friendly environment, which included greeting and acknowledging every customer in a timely and personable manner. Handle cash, check and credit transactions at register and bagging merchandise. Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Played a role in processing, replenishing, and organizing merchandise before and after store hours and monitoring floor stock. Contributed to efforts to maximize proceeds, minimize loss and improve customer satisfaction. Assisted in floor moves, display maintenance and fitting room monitoring. Warehouse Material Handler Jan 2008 to Jan 2010 Company Name － City , State Distributed and assisted in weekly inventory of product. Received and processed large shipments of merchandise. Printed labels and loaded orders for delivery. Identified and organized appropriate orders according to cart system. Promotions Manager Jan 2007 to Current Company Name － City , State Utilize online social media networking sites to promote events. Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area. Assist in venue preparation. Promote social nightlife in Atlanta University Center. Shipping/Receiving Clerk Jan 2006 to Jan 2008 Company Name － City , State Prepared items for shipping. Verified and reserved records of incoming and outgoing shipment. Utilized knowledge of shipping procedures to control shipping quality. Education Bachelors of Science , Physical Education 2010 University of South Carolina － City , State Physical Education Personal Information Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business Affiliations Boy Scouts Of America WCFL Youth Football League  Willing to relocate: Anywhere Skills Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ADDITIONAL INFORMATION Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business

ADVOCATE

SENIOR APPLICATION SPECIALIST Professional Summary Highly motivated, results and detail oriented leader with strong communication, leadership, and troubleshooting skills. I have a proven track record in increasing staff development with a focus on quality improvement. I am seeking a position that allows me to implement health care improvement processes and procedures. Education and Training Associate Degree , Applied Science June 1999 Robert Morris University － City , State Health Information Management Healthcare Management Devry University － City , State Course work in Healthcare Management Skill Highlights Staff training and development Relationship and team building Conflict resolution Professional Experience Senior Application Specialist Mar 2014 Company Name － City , State Implement and support business office software solutions   Create and test application scenarios, including interfaces and device integration Coordinate software version upgrades with various departments  Assists in project efforts related to charge capture, claims, remittance and cash management workflows Support day to day maintenance of HB system. Includes daily checks, investigation, root cause analysis, remediation, and process improvement Serves as the HB Data Courier lead Provides on-call support during off hours Revenue Cycle Trainer Jul 2006 to Mar 2014 Company Name － City , State Provided operational and technical support which enabled the business office to function efficiently and effectively. Responsible for operational issues, resolution development and advanced integration through audit/review functions. Conduct, deliver and arrange training programs for new employees and continuing education of current employees of the business office. Evaluate old policies and procedures and update as necessary. Acts as a liaison between the business office and technical staff in information systems to communicate issues and coordinate resolution. Work with managers to develop job aids, improve accuracy and assist in improving best practices. Conduct employee specific need and issue based assessments. Participate in quality reviews of staff to identify issues and provide additional training. Create and maintain training materials as well as Epic procedural guidelines and departmental workflows. Deliver cross-training programs. Analyze workflows and system functions to enhance the correct capture of patient information, clinical charges and diagnostic codes, in support of the electronic billing and collection processes. Regularly evaluated employee performance, provided feedback and coached staff as needed. Network Support Analyst Nov 2005 to Jul 2006 Company Name － City , State Customer service liaison to Nebo customers. Traveled locally and regionally to train hospital business office personnel on the use of ECare CMS system. Assisted new clients in setting up their billing processes utilizing ECare. Worked with programmers/analysts on problem related issues concerning the installation and upgrades involving ECare. Managed Care Claims Auditor Apr 2002 to Nov 2005 Company Name － City , State Led and directed managed care projects involving patient account activities. Monitored billers and collectors workflow processes. Assisted in improving departmental performance and outcomes. Assisted in maximizing reimbursements and reaching departmental revenue goals. Worked closely with staff to keep them abreast of current contracts, contract changes, billing criteria, reimbursement timeframes, and pre-certification requirements. Developed job tools to assist billers, admitting and insurance verification staff. Coordinated the appeal process for denied claims. Coordinator for the refunds unit. Participated on A/R, Utilization Review, Revenue Management and Patient Access task forces. Provider Relations Representative Jul 1997 to Apr 2002 Company Name － City , State Responsible for recruiting physicians for the PHO (Physician Hospital Organization). Resolved member and provider inquires. Visit, and educate physician's office staff related to managed care changes. Conducted physician staff orientation and in-services on a quarterly basis. Communicated policy and procedure changes to physicians and their staff. Identified and developed action plans for operational needs. Handled resolution of credentialing issues from Managed Care Organizations. Facilitated the resignation and termination of physicians with the Provider Health Organization. Acted as an administrative liaison for seven Provider Health Organization's. Oversaw the accuracy of operational issues related to providers, and members in relation to referral processing, claims payments, capitation payments, fee schedules, dictionary updates and provider listings. Computer Skills Epic certifications in Resolute Hospital Billing, Home Health and SBO Allegra IDX MIDAS Passport/ECARE Microsoft Word, Excel, and Powerpoint Certifications Revenue Cycle Training through HFMA Six Disciplines of Breakthrough Learning Developing Others The Basic Principles of a Collaborative Workplace Giving and Receiving Constructive Feedback Designing Effective Learning Experiences The OZ Principle Accountability Training

ADVOCATE

IMPACT Highlights Level-headed under pressure *65 wpm *Microsoft Office efficient *Kind Experience Impact October 2014 to February 2015 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires. Informed customers about sales and promotions in a friendly and engaging manner. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom to ensure product availability for customers. Listened to customer needs and preferences to provide accurate advice. Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays. Retrieved alternate items and sizes on request. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Delivered excellent customer service by greeting and immediately assisting each customer. Healthcare Specialist/Combat Medic March 2013 to December 2015 Company Name － City , State Provided life support services during medical emergencies on scene and en route to the hospital. Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions. Rapidly assessed whether life threatening criteria was present and took immediate action. Initiated plans of care based on patient assessments. Completed all mandatory education and training classes. Interacted with patients, families, hospital staff and the general public. Evaluated patient care procedural changes for effectiveness. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Effective decision-maker in high-pressure environments. Frequently commended for maintaining the safety, respect and dignity of residents. Provided treatment within scope of practice as defined by state law. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Patrolled areas and allowed restricted area access for authorized personnel. Ensured proper care for victims of domestic violence who presented to urgent care clinic. Educated patients about their treatments. Instructed patients and family members on proper discharge care. Tested patients' blood glucose levels. Evaluated terrain and recorded topographical information. Crew Member February 2015 to April 2015 Company Name － City , State Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies. Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues. Provided prompt, efficient, friendly, and quality service at all times. Accurately balanced cash register at all times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors. Uncased new merchandise. Maintained a positive working relationship with fellow staff and management. Cleaned and straightened work area. Gathered and emptied trash and replaced liners Greeted all customers, recorded correct orders and performed cashiering duties. Bagged merchandise by following standard procedures. Hostess January 2016 Company Name － City , State Assisted co-workers in serving customers Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers Informed patrons of establishment specialties and features Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Located items requested by customers Communicated with customers regarding orders, comments, and complaints Observed diners to anticipate any additional needs and respond to requests Provided guests with menus Removed trays and stacked dishes for return to kitchen Responded to resident or guest complaints regarding food or service Answered questions about menu selections and made recommendations when requested. Skillfully anticipated and addressed guests' service needs. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests. Recorded guest comments or complaints, referring customers to managers as necessary. Education High School Diploma : May 2013 Jonesboro High School － City , State AFJROTC Drill Team Commander and Logistics Personnel *Orchestra *Administrative Office Aide *Chess Club Certifications CPR Certified *Always willing to learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm

HEALTHCARE

HR MANAGER Highlights SENIOR HUMAN RESOURCES STRATEGIST / RECRUITMENT MANAGER Talent Management | Strategic Recruitment Planning Organizational Development Top-performing Human Resources Professional with 10+ years of experience providing innovative and results-driven leadership within small and large organizations. Proven ability to effectively communicate with staff on all corporate levels, create and inspire positive relationships, and build solid teams of professional employees. Expert in designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, and creating initiatives improving employee satisfaction and retention. Characterized as a compassionate manager, strategic leader, and executive recruiter. Value Offered Workforce Planning Team Building & Facilitation Project Management Vendor Relations FMLA Employee Retention Performance Appraisal Behavioral Interviewing Performance Improvement Employment Branding Recruitment Training & Development Accomplishments PHR - Professional in Human Resource Management Society of Human Resource Managers (SHRM) Publications: AT&T and TempHelp Build, Buy or Barrow for Success - AT&T's Wisconsin Manual for Sales and IT; Hiring Protocols (AT&T) - Strategies for Identification, Selection and Retention; Impact Recruiting - How Question Design Makes the Difference Instructor - UWM - School of Continuing Education & Certification Course: Attract/Retain&Sucseed - Designing recruitment strategies to align with business objectives. Experience HR Manager March 2013 to Current Company Name Overvie. Corporate HR Manager for project management & consultancy firm - offering advisory services to the life science, biotechnology & medical device industries. I provide strategic direction and design in all areas affecting talent acquisition, onboarding, performance management & instructional training design. My primary responsibilities involve aligning talent acquisition strategies with our practice concentrations and subject matter needs. I focus on recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) and training/development. I am a member of our Leadership Team, serving in the capacity of Director - Talent Assimilation. I also focus extensively on succession planning - training our leaders in tactical, operational, human capital & organization change management strategies. Manager - HR Corporate Recruiter and HR consultant January 2006 to March 2013 Company Name for company division specializing in state-of-the-art recruiting design, HR administration and change management initiatives for large public company. Coordinated full-cycle recruiting and retention strategies for management positions at corporate headquarters and nationwide facilities. Partnered with hiring managers to provide insight and direction regarding interview and selection processes. Developed corporate recruiting policies, joined Corporate HR Team to assist with interview, job fair, and training projects, and report weekly metrics to senior management. Spearheaded implementation of company's first applicant tracking system (Region) Redesign interview techniques - question design, skill evaluation and situational analysis study Reduced total turnover rate by 20%. Decreased turnover by 35% for Chicago region. Created vendor management system and clear contract negotiation process. Lead Selection Advisor - Determined traits, experience, and attributes necessary for specialized positions to recruit and hire top-talent. Improved paper communication process by implementing E-Fax System. Reduced unethical and inappropriate behavior, avoiding further turnover. Design Recruitment protocols - initial, question design and follow-up. Sr. HR Generalist/Lead Recruiting Manager January 1998 to January 2006 Company Name － City , State Provided human resources and recruitment & HR Generalist support for growing placement firm consisting of approximately 38 (FT) and 514 (PT/Temporary) employees. Oversaw marketing of HR opportunities and recruitment of qualified candidates. Conducted research and was lead recruitment design and implementation manager. Additionally, I had responsibility to ensure contract compliance and monitor all service level metrics. Designed new databases and internet searches modalities to find passive and active candidates. Promoted from HR Generalist to HR Recruiting Manager based on strong performance in process improvement, recruitment initiatives, and performance management. Administered full-cycle recruiting and retention processes for largest branch consisting of 1,500 employees. Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, and payroll. Coordinated new hire orientations, facilitated trainings, and advised managers on performance management, employee evaluations, compensation, promotions, and terminations. Employee Relations Generalist January 1992 to January 1998 Company Name － State Managed HR operations and generalist duties across the nation for institute consisting of 1,700 employees and 30 facilities. Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, and payroll. Directed hiring managers on company policies, procedures, performance management, and terminations. Monitor recruitment "fill-rates" for Illinois Reduced unethical and inappropriate behavior, avoiding further turnover. Key contributor in Applicant Tracking System. Created company policy guide for supervisors and senior management. Developed and implemented employee wellness and referral bonus programs. Managed annual budget of $2M. Education MS : Human Resources Marquette University － City , State GPA: Cum Laude Cum Laude Human Resources JD The John Marshall Law School BA Bachelor of Arts Marquette University － City , State Skills ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations

HR

ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT Summary Persuasive business development professional, successful at establishing and maintaining key partnerships with corporate decision makers. Offering more than 12 years of successful corporate business development and operations experience. A top-performer with the entrepreneurial vision and leadership skills to drive business expansion. Proven skills in driving results, product development, project management, account management and problem solving. Successful at leading large scale commercialization of new platform and innovation initiatives for highly visible capital projects. Recognized for leading teams to exceed results in fast paced, high growth business environments. Committed to healthy eating, healthy living and a healthy planet. Bilingual. Highlights Business Development Cross Functional leadership New Product Commercialization Effective Negotiator Manufacturing Processes Change Management Operations Management Build Dynamic teams Marketing Strategy and Innovation Diversity and Mentoring Accomplishments Recognized for leading teams to exceed results in fast paced, high growth business environments Granted "Values in Action Award" for an outstanding leadership role Granted, "Values in actions award" for leading a flawless execution Kraft Foods, Coffee Bean Brilliance Award, 2015 Kraft Foods, President Choice Award, 2013 Experience Associate Director Business Development 12/2012 to Current Company Name City , State Lincoln Led commercialization effort for the largest platform innovation program and the largest strategic partnership in the history of Kraft Foods with over $25MM capital investment in multi countries. Y1 combined GR +$300MM Avatar Responsible for leading team engagement which includes establishing strategic team meetings, review project time lines and cost regularly with the project team, facilitate creation of mitigation/contingency plans and manage communication to senior leadership and manufacturing facilities. Operations Supervisor 01/2012 to 12/2012 Company Name City , State Co-led the largest new product initiative in the history of Kraft Foods. Delivered $140MM GR in Y1. Spear headed first moment of truth and shopper relevancy by creating in store merchandising program and by designing and delivering sales materials and shelf set recommendations for top 5 customers. Developed IMC by creating the consumer response plan for social media, direct consumer and CRM. Developed full recommendation on Direct to Consumer launch strategy, timing and resources. Created pre and post launch performance and pricing trackers. Managed business analytics, quarterly forecast, annual contract, consumption report and budget for two brands with a combined GR of $150MM. Created first Instant Yuban In-Store merchandising program that resulted in $2.2MM incremental Lead the coffee category cross-functional teams in the development and implementation of a broad project portfolio of 46 programs that included; new product development, packaging structure and graphics changes, productivity initiatives and In-Store merchandising programs. Delivered projects within the specified cost, time and quality parameters. Facilitated the definition of project scopes, goals, tasks, people resources and cost requirements. Assisted in the resolution of conflicts within Kraft functional teams, and between Kraft and its business partners. Led the package change and commercialization of the new Instant Coffee Plastic Jar. Granted "Values in Action Award" for an outstanding leadership role. Department leader responsible for Operations and P&L Accountable for meeting safety, quality, productivity, maintenance and financial goals.0.2MM favorable against OB Most profitable line in the coffee sector with plastic bottle yield less than 0.0001% and equipment productivity of 98%. Implemented the second largest packaging change and restructure on time and within budget by leading the department's conversion from a can making operation to a depalletizer/warehouse operation. Developed safety, quality, warehouse management, operations procedures and training program. Reduced crewing from 19 employees to 12, and developed the department's coordinator position to empower the work force to enter leadership roles. Created and led a culture of self-directed employees towards enhanced results, by the equalization of training across the department. Introduced the warehouse management, FIFO, and lean culture. Granted, "Values in actions award" for leading a flawless execution Supervised over 30 union employees in the can and vacuum packaging departments. Responsible for 5 production lines, and maintenance activities. Accountable for meeting Production, quality, and safety requirements. Utilized computer tools such as MES, SAP and KPIs to identify, track, and address equipment downtime and improve OEE (overall equipment efficiency). Reduced product rework and packaging waste by 32%. Successfully implemented the company-redesign initiative by cross training employees, resolving Developed CBT (computer based training) presentations for monthly safety training for all 300 Successfully worked through labor relations issues that resulted in favorable decisions for the January 2002 Estimated the utilization of resources and calculated the lead time, assuring high quality and low Ranked as top performer for surpassing commercialization expectations of the largest partnership in the crewing issues, and reducing labor costs. Led QCMS department initiative and served as an internal auditor. Created and Implemented operational and administrative training for new supervisors in the department, and developed guidelines for future training processes. employees in the plant. company, saving over $100M. BV AND ASSOCIATES, INC January 2000 to Project Engineer Jacksonville, FL Participated in the identification, planning, and execution of design projects. cost. Summarized the final project reports using FDOT (federal department of transportation) city standards, and quality specifications. Applied engineering computer applications (Micro station and AutoCAD). Integrated Marketing Campaign 01/2012 to 01/2012 Company Name 2012 MH / Yuban Instant Coffee customer-specific action plan across top 10 retailers Led the execution of the Instant Yuban blend reformulation targeting Hispanics consumer to fill the gap in the West region. Created Yuban 2012 Integrated Marketing Campaign brief in collaboration with the agency, incorporating new consumer learnings to develop new SVC target to include Hispanics. IMC drove realization across the brand of a new business opportunity. Additional responsibilities included a major packaging redesign and downsizing initiative, development and commercialization of new promotional items, consumer promotions tactics (shelf banners, FSIs, in-store display) and sales support. Education Master of Business Administration : Essentials of Financial Management. London University of North Florida, Coggin School of Business City , State , US University of North Florida, Coggin School of Business Master of Business Administration Jacksonville, Florida Essentials of Financial Management. London, England May, 2008 Sun Yan Set University City , CN Global Branding Strategy, Sun Yan Set University. Beijing, China May, 2007 Bachelor of Science : Production Engineering Continuous Improvement and Management EAFIT University EAFIT University Bachelor of Science: Production Engineering Continuous Improvement and Management Medellin, Colombia Professional Recognitions Kraft Foods, Coffee Bean Brilliance Award, 2015 history of Kraft Foods. Y1, GR $188MM 2014 HACE Leadership Academy Kraft Foods Delegate at HACE Leadership Academy, 2014 Certifications CBT Targeted Selection Certified Interviewer OLA (Organization Latinos at KFT) Certified Recruiter Anthony Robbins, Life and Wealth Mastery University Graduate President, Kraft Foods Latino Council, KFT Beverages Green Belt Lean Six Sigma Color Analyst - Fashion Institute of Technology, NYC Languages Fluent in English and Spanish Affiliations Created Yuban Integrated Marketing Campaign brief in collaboration with the agency Presentations Developed CBT (computer based training) presentations for monthly safety training for all 300 Skills Packaging, Accountable For, Maintenance, Operations, Training, Associate, Autocad, Cbt, Computer Based Training, Engineer, Fdot, Machine Safety, Mes, Project Engineer, Safety Training, Sap, Vacuum, Award, Budget, Fifo, Self-directed, Warehouse Management, Merchandising, Business Development, Mitigation, Sales, New Product Development, Product Development, Transmissions, And Sales, Ibm Svc, Integrated Marketing Campaign, Marketing, Marketing Campaign, Promotional, Sales Support, Svc, Crm, Customer Relationship Management, Pricing, Its, Jar, Account Management, Change Management, Exceed, Leadership Skills, Manufacturing Processes, Marketing Strategy, Mentoring, New Products, Operations Management, Problem Solving, Project Management, Recruiter, Six Sigma, Six-sigma, Financial Management, Branding, Continuous Improvement

BUSINESS-DEVELOPMENT

MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE Professional Summary Highly motivated and driven Manager of the Project Management Office (PMO) . Currently seeking potential opportunities to continue to help other organizations realize and reap benefits of formal PMO methodology. Passionate about PMO engagement in health care, as I have watched over 17 years of what was once lacking in this industry, take hold and prove its value and worth. I have had the pleasure and benefit of watching three organizations grow and blossom their teams with training and growth and development of a methodology that fits the culture of each organization. Education and Certification B.A : Foreign Languages and Literatures 1997 VPI & SU (Virginia Tech) City , State Foreign Languages and Literatures Degree in Spanish Concentration in Management Science -Decision Support Systems Note: Now known as Business Information Technology)   Certification : Project Management Certification 2004 Guilford Technical Comm College City , State Project Management Advanced Certificate PMP Certification : Project Management Professional 2012 Project Management Institute City , State Certification complete and renewed in 2015 Skill Highlights Highly professional and polished PMO Manager Portfolio manager for all Corporate IT System Implementations, Portfolio manager for IT Infrastructure Project Management (new and renovation construction related efforts) Excellent communication skills from all upper echelons of leadership to team building Currently managing large team of Senior and Intermediate Project Managers, and PMO trained Business Analysts Passion for PMO shines through my work, and I strive to help others achieve that pride in their profession Excellent skills with conflict resolution in tense stakeholder meetings High standards for personal excellence and integrity in a job well-done Equally high standards for a high performing Project Management team Skilled in Clinical Portfolio Management Assisted in division of PMO to determine best fit for PM team Corporate / Clinical background Advocate for Project Management training and skill building; soft skills and PM skills are equally crucial to a high performing team. Professional Experience Manager, Information Technology Project Management Office 06/2008 to Current Company Name City , State Primary role: Manage portfolio of all PMO projects related to Corporate Services , and manage portfolio of all Infrastructure related projects. Corporate Services Project portfolio includes such systems as Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) and other non-clinical related applications Infrastructure Project Portfolio includes all services related to wired or wireless networking, intra-facility connectivity, onboarding and acquisition of other health care organizations Managing two teams of Project managers each with specialty field skills to work application or technical/ infrastructure projects. Monthly governance report out on each portfolio to executive committee to ensure priority and alignment to strategic goals are still accurate with influx of projects in the pipeline, Help PMO Trainer with Professional Development Skill building quarterly to determine soft skills that are needed for either PMO team. Encourage training and leadership skills within all team members to continue growth and improvement professionally for each team member's own unique goals Encourage and require PMP for all Senior level role project managers Monthly resource manager meeting to report out to Information Technology Management where there are resource gaps or conflicts with other projects within the clinical portfolio. Work closely with EPIC Project Management Office to share out resources wherever possible particularly related to technical dress rehearsal and preparation of facilities prior to go live. Project Manager /Application Systems Analyst III 06/2004 to 06/2008 Company Name City , State Primary Role: Project manager for multiple new information technology systems per year, ranging from $500k to $4M budgets Lead team with CIO support to encourage all "Application Analyst" roles to attend and participate in Project Management methodology training - beginnings of PMO for health care at High Point Regional Responsible for all upgrades and ongoing software updates to multiple API Software tools. (HR/Payroll, Security, Scheduling and timekeeping systems) Lead a team of 60 members crossing over all clinical and corporate areas to implement enterprise staff scheduling solution Project manager for Radiology Information System and complete dictation replacement project Project Manager for HR Recruiting system (Halogen) and worked with HRIS team and vendor team to negotiate all aspects of implementation. Upgraded enterprise-wide timekeeping system, including all time clocks (API) and going from client/server to web-based application. Included coordination of all aspects of implementation with vendor and training of all end users. Systems Analyst II/ Product Manager - Vantive (PeopleSoft tool) 05/2001 to 06/2004 Company Name City , State Support Peoplesoft's Vantive application in nationwide call center environments. Brought up 3 new call centers on Vantive system and maintained support of existing three call centers. Performed 2 full system upgrades and managed all budget and aspects of project surrounding upgrade. Support and maintained software, making changes when requested in VB/VBA code to resolve differences in upgrade. Maintained .NET web version of Vantive application for external clients to submit their own cases. Worked closely with call center managers and supervisors, as well as director of nationwide call center, to ensure functionality and needs of call center were met. Systems Analyst II/ Project Manager 04/2000 to 05/2001 Company Name City , State Project management for Patient Accounting and clinical upgrades, support of existing modules, and maintenance on MUMPS database in UNIX: IDX Hospital Software package. Oversee all related projects for Finance and Patient Accounting departments, supporting applications and issues with upgrades for financial departments. Help to implement new software on UNIFY database structure, MedStat software for Contract Management in the Finance Dept. Assisting with system-wide upgrade of the corporate IDX software, and all required testing and documentation methodology required. Project Manager Intermediate /Software Analyst II 12/1998 to 04/2000 Company Name City , State Primary Financial Analyst on McKesson HBOC Star Financials, backup for McKesson HBOC Clinical system. Helped team to perform upgrade to new GUI based platform of STAR Financials Began studies in Project Management in the Healthcare environment, attended seminars on beginning methodology and PMO development. Implemented what is now known to be infancy stages of today's EMR - document based scanning for medical records and financial records. Managed all project aspects around installation of IMNET Electronic Medical Record software on an MS SQL 7.0 based database. Systems Analyst/ Programmer 05/1998 to 12/1998 Company Name City , State Programmed in SQL for HBOC Clinical and Financial systems, developed various hospital reports for Financial departments. Project Manager on IMNET Electronic Medical Records software. Learned MSSQL to support system and help implement for Medical Records and charting needs, electronic sign-off by physician. Skills Manage departmental budget for all aspects; salaries, training, etc. Manage and assist with creation of portfolio governance for Information Technology Systems Budget Manage and assist with creation of Infrastructure budget required for all projects requiring infrastructure/ construction upgrades Work hand in hand with Chief Technology Officer, VP Application Support to provide C-suite leadership with all relevant information needed to approve annual portfolio for Information Technology

INFORMATION-TECHNOLOGY

BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager. License LCS 18224                                         Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed to personal and professional growth Strength based management style Program development, design, training Quality review and process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity   Education Glendale College of Law City , State University of Southern California City , State Master of Social Work Graduated with honors California State University, Northridge City , State Bachelor of Arts : Psychology Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established and operated private practice for 10 years Documentation Documentation Influenced creation, design, and reporting fields of patient charting system Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual and organized resource material Developed curriculum, taught, and modeled desired skill/outcome Provided electronic medical record navigation and documentation training ?  Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes which increased efficiencies and productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 - Current Company Name - City , State Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities. 03/1998 - 07/2002 Company Name - City , State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes. 04/1996 - 03/1998 Company Name - City , State Senior Care Network, Clinical Social Worker Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist. 05/1992 - 08/1996 Company Name - City , State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, "Brown Bag lunches," and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students.. 10/1991 - 10/2001 Company Name - City , State Psychotherapist Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse. 10/1990 - 10/1991 Company Name - City , State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a "Drugs in the Workplace" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse. 09/1989 - 05/1990 Company Name - City , State MSW Intern Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income. 08/1987 - 08/1989 Company Name - City , State Resident Counselor Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff. Presentations 1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer. ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital "Brown Bag" lunch breaks, or at off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, and Aftermath Psychiatric Holds and Conservatorships Eating Disorders and Treatment Options Multicultural Approaches to Healthcare My Patient is Non-Compliant... What Can I Do?  The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects Oh No, it's Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How to Manage Angry and Aggressive Patients Signs and Symptoms of Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, and Why of Panic Attacks Normal Childhood Fears The Mental Status Exams Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen for Drinking/DrugProblems? Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal Stages of Chemical Dependency Causes and Treatment of Substance Abuse Substance Abuse: Breaking Down the Walls of Denial Alcoholics Anonymous and the 12-Steps Stress Management Death: Grief, Loss, and Depression... What's Normal? Delirium, Depression, and Dementia, What's the Difference? ? Assessments and Developmental Stages of Life Who Can Help With What? (Community Resources)  Rapport, Compliance, and Lawsuits     Volunteer Work Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians. Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness. Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.   Languages Sign language

HEALTHCARE

ACCOUNTANT Summary Experienced, highly motivated work ethic, with results-driven professionalism, recognized for commitment to excellence, and demonstrates expertise in communicating and collaborating with, peers, and clients. Portrays excellent business acumen, and successfully provide accurate Accounts Receivables, Collections and Accounts Payable initiatives that achieves targeted company goals. Self-motivated professional, able to work independently or in a team environment, demonstrating broad based and transferable qualifications. Highlights Extensive knowledge of Microsoft Windows computer systems and Mac operating system. Proficient in Microsoft Office (Word, Excel, Power Point). Basic experience with QuickBooks Enterprise Solutions 9.0, Sage/MAS Software, Peachtree, and Microsoft Access. Account reconciliation expert General ledger accounting Flexible team player Experience Company Name January 2010 to November 2013 Accountant City , State Managed over 10 million per month in revenue. Accurately applied payments to vendor accounts. Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts. Successfully boosted collections from 40% to 90% within 2 years. Trained new and existing employees on all new procedures and computer programs. Ran monthly aging reports to compile billing statements for vendors for outstanding invoices. Utilize the following: HCFA (CMS 1500)/ICD-9/CPT/HCPCS Coding and UB-04 to prepare and submit claims for MLTC billing. Ensure claims are entered and submitted with 48 hours of receipt. Run A/P checks for vendor payment using an internal software RealWorld. Prepare A/P checks for signature. Responsible for running reports for month-end and year-end closing, reconciliation of the GL and journal entries. Insure office practices are in compliance with HIPAA regulations. Daily use of HHA Exchange, Santrax, Crescent programs. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Company Name March 2006 to November 2008 Accountant City , State Responsible for follow-up and explanation of AX, VI & MC credit card accounts and issue Debit Memos to travel agencies for all chargeback's debited to EL AL Israel Airlines. Handled large volumes of credit card disputes (Inquiries & Chargeback's) by communicating with the credit card department, travel agencies and passengers. Created an Excel database in order to update disputes log as they are solved. Assisted the supervisor with month end and year end close. Including but not limited to preparing and entering journal entries, running reports and reconciling airline tickets in the database. Reconciliation of accounts, such as, Airline Tickets, Personal Expense Accounts, Petty Cash Accounts and more. Created a company procedure manual and trained new and existing coworkers how to do the job according to the new procedures. Made sure that the department deadlines are met. Handled all aspects of reconciling general ledgers. Responsible for checking and paying all personal expenses to employees. Performed payroll for hourly employees using the ADP system. Company Name January 2003 to August 2005 Bookkeeper City , State Assist in accounts payable/accounts receivable. Maintain spreadsheets and records of store sales and expenses. Ensure proper handling of customer calls. Contact customers to collect money owed. Perform various administrative duties. Reconciled bank statements. Enter invoices. Company Name November 2013 to Current Accountant City , State Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Analyzed costs and revenues to project future trends. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for 11 subsidiary companies. Reviewed book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Post journal entries in MAS200, the company general ledger accounting software. Assisted management with preparation of month-end financial statements, cash flow statements, budgets. Company Name September 1999 to November 2002 Assistant Bookkeeper City , State Assist with payroll processing. Assist with accounts payable/accounts receivable. Prepare and verify bank deposits, balancing receipts and sending cash, checks or other terms of payment. Maintain organizations record keeping. Price or re-price merchandise as necessary. Handle merchandise returns and exchanges within company guidelines. Customer service, both on the sales floor and in assigned departments. Complete daily paperwork within company guidelines. Education City University of New York, Brooklyn College 6 2006 Bachelor of Science : Accountancy City , State Accountancy Kingsborough Community College 6 2001 Liberal Arts City , State GPA: Dean's List for Excellence in Academic Achievement at Brooklyn College. Completed ADP Payroll Course. Liberal Arts Dean's List for Excellence in Academic Achievement at Brooklyn College. Completed ADP Payroll Course. Languages Bilingual English /Russian Skills Account Management, accounts payable, accounts receivable, administrative, ADP, A/P, Bank Reconciliation, Basic, Billing, Closing, CMS, CPT, credit, Customer service, database, Debit, Fluent in English, GL, ICD-9, Invoicing, Mac, Medical Billing, Microsoft Access, Excel, Exchange, money, Microsoft Office, office, Power Point, Microsoft Windows, Word, Enterprise, operating system, Payroll, payroll processing, Peachtree, Coding, QuickBooks, reconciling, record keeping, Russian, sales, spreadsheets, Staff Training, supervisor, VI, year-end

ACCOUNTANT

BUSINESS DEVELOPMENT ANALYST Summary I am seeking career as Product Control Analyst in a diverse and multinational company that value integrity, courage, good leadership disposition, enthusiastic leaning, teamwork, and performance; where my comprehensive academic experience in finance, accounting, investment and management can be effectively utilized. Highlights Superior time management Financial accounting and control management Financial analysis and reporting MS Office Suites and QuickBooks Advanced computer proficiency Analytical and problem solving abilities Critical thinking with deadline driven Strategic and financial planning and modeling Proficient in SAP (FICO) Business analysis and valuation Budgeting Forecasting and planning Accomplishments Led the development of two financial reporting methods to measure productivity and efficiency of two giant Oil and gas companies. Experience Business Development Analyst August 2012 to Current Company Name － City , State Managed budget forecasting, goal setting and performance reporting for all accounts. Analyzed legal documents, including wills, insurance policies and corporate contracts. Designed and created weekly and monthly spending reports. Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios. Oversaw investment portfolio analysis, file maintenance and broker verification. Delivered performance updates, quarterly business reviews and planning meetings.Optimized current revenue streams by networking for additional business prospects with established clients. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Generated new accounts by implementing effective networking and content marketing strategies. Developed strategies and processes that increased patronage and customer base of the company Effectively managed the development, and implementation of insurance policies for insurance holders Evaluated business trend and adopted strategies that ensure customer satisfaction Maintained strong relationships with existing accounts and develop new accounts Prepared proposals, and managed various meetings and presentations to potential customers Provided quotes to customers, process premium payment, and issued policy update. Correction and Family Liaison Officer (Part Time) July 2009 to Current Company Name － City , State Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities.Maintained daily logs of shift activity. Diligently implement visitation, safety, security rules, procedures, and precautionary measures Received and inspected mail, property and supplies from visitors on behalf of designated inmates Directed the activities of inmate working on maintenance, operations, and other projects Prepared, processed and maintained forms, reports, logs, records and activity journals Completed new intakes paperwork, *ngerprints, searches, material issued and supplies to inmates. Customer Service Associate July 2009 to July 2012 Company Name － City , State Performed registers audit, assisted in preparing and maintaining inventory records Supervised front end cashiers and organized the store, including the checkout desk and displays Operated cash registers and processed gift cards, coupons, and all payment modes with accuracy Performed sale opening and closing procedures, including counting of cash register Effectively handled customer relations issues and in accordance with company policies. Account & Finance Officer January 2007 to February 2009 Company Name － City , State Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Performed general accounting and finance functions including: Developed financial modelling using excel spreadsheet to analyzed, and report financial statements Preparation of journal and ledger entries, account analysis and balance sheet reconciliations. Built and maintained databases for forecasting future financial performance Presented reports on economic trends of business that enhanced process improvements Managed account payables and receivables. Researched and resolved billing and invoice issues. Education MBA : Finance & Management , 2014 University of Houston － City , State GPA: GPA: 3.80/4.00 GPA: 3.80/4.00 BBA : Accounting , 2007 Ambrose Alli University － City , State , Nigeria Accounting Skills General financial accounting and control Strong analytical and attention detail Multi-tasking with strong deadline driven Advanced computer skills (Microsoft Office suites : Word, Excel, PowerPoint, and Access) and QuickBooks.

BUSINESS-DEVELOPMENT

HR MANAGER Professional Summary Senior HR professional with a continuous improvement approach to building and supporting organizations. Driven HR Manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Creative Business Partner dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. Skills administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor management, vendor management, vision, year-end Work History HR Manager , 06/2016 to Current Company Name – City , State Developed and evolved the department's mission, workflows and structure while continuously developing and improving processes in an ever-changing environment. Implemented the company's first sourcing tracking system. Built a comprehensive employee recruiting strategy allowing me to fill 50+ positions in a period of 9 months. Cut cost per hire and reduced average days to fill positions. Achieved department goal by reducing turnover. Placed new Benefits Broker and coordinated the implementation of new benefit programs ensuring they were current and competitive. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed new process for employee evaluation which resulted in marked performance improvements. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Offered fair and equitable compensation by comparing current salaries with market pay. Audited workplace, employee and management policies and procedures. Developed and enforced company policy and procedures relating to all phases of human resources activity. Sr. HR Generalist , 01/2015 to 05/2016 Company Name – City , State Acted as a liaison and maintained open lines of communication between Directors, middle management and front-line employees. Developed company personnel policies, standard operating procedures and employee handbooks. Established and monitored employee pay scales. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Managed the employee rewards programs. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Benefits Administrator , 01/2014 to 06/2014 Company Name – City , State Closely partnering with brokers to minimize year-over-year cost increases for medical, dental and vision health plans. Organized district-wide Benefits fair. Provided hands-on customer service to 2500 district employees and retirees. Educated and advised employees on group health plans, voluntary benefits and retirement plans. Human Resources Supervisor , 08/2013 to 02/2014 Company Name – City , State Led a comprehensive safety training for 55 staff members. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Developed innovative new-employee orientation programs, including safety training. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Human Resources Generalist/Administrative Assistant , 02/2013 to 08/2013 Company Name – City , State Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Evaluated timecards for accuracy on the regular and overtime hours. Updated presentation documents for the compensation committee to review. Captured key feedback from employees during exit interviews. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Coordinated employment offers with management and extended offers to selected candidates. Researched all payroll, COBRA, disability and FMLA issues. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed company personnel policies, standard operating procedures and employee handbooks. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Human Resources Assistant , 09/2008 to 02/2013 Company Name – City , State Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Managed employee exit interviews and paperwork. Provided backup payroll, if needed. Recruited and screened qualified potential employees. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Entered personnel and subcontractor data into a central database. Coordinated and conducted new hire pre-interviews. Assisted management staff in annual year-end processes and data audits. Accurately prepared government compliance reports and proposal requests for employee data. Addressed and resolved general payroll-related inquires. Sent notices to employees and subcontractors regarding expiring documentation. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery. Education Bachelor of Science : Business Management , 2009 University of Phoenix - San Jose Learning Center - City , State Business Management MBA : 2010 University of Phoenix - City , State MBA : Human Resources , 2018 Notre Dame de Namur University - City , State Human Resources

HR

DIRECTOR, GLOBAL DIGITAL MARKETING Executive Profile Results oriented leader with extensive B-B marketing and technical experience leading global cross-functional teams delivering innovation, and profitable measurable results while fostering a collaborative team focused culture. Passionate in championing creation of digital and content marketing strategies and practices. Proven record of success in influencing and driving change while delivering business results in unexpected and cutting edge ways. Skill Highlights Cross-media demand generation Digital, Social and new media Strategy and competitive planning Analytics LSS Green Belt certified Event and workshop strategy Value proposition creation Product marketing Content marketing strategies Channel marketing and expansion Industry marketing Agile Development and Marketing Professional Experience Director, Global Digital Marketing 01/2014 to Current Company Name City , State Global leader for web marketing strategy and operations for www.xerox.com including leading digital marketing strategy and integration, web site content marketing strategy, traffic analysis and optimization, SEO, translations, social media integration, marketing automation / online demand generation and voice of customer validation. Own development of first ever web content marketing strategy to support launch of new dynamic, relevant/personalized and responsive corporate site. Develop and execute demand generation strategies to position corporate website as center of inbound marketing including integration of Marketo and leveraging features of marketing automation across the marketing and communications community. Manage team of 12 full time professionals and agency partners. Significant day-to-day management of global projects, with ongoing prioritization and internal partner and executive engagement. Boosted website traffic by 8% by integrating social media. Manager, Interactive Marketing 04/2013 to 12/2013 Company Name City , State Led global strategy for technology business on www.xerox.com including web site content delivery, traffic analysis and optimization, web marketing strategy and integration, ratings and reviews, and demand generation with online forms and campaigns. Drove new page design for a strategic company business with a 50% increase in traffic. Managed team of five along with budget Manager, Marketing Communications 03/2011 to 04/2013 Company Name City , State Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting in ROI of 10. Proofed and approved production drafts of promotional materials. Earned LSS Green Belt Certification developing new value proposition for business. Led strategy and marcom execution for events and thought leadership workshops. Managed project deadlines and monitored milestones through completion stage. Ensured agency marketing expenses were inline with established budget of $1M. Worked closely with internal partners to identify needs and challenges to provide solutions-oriented campaign. Manager, Packaging Industry Marketing 01/2009 to 03/2011 Company Name City , State Created global marketing strategy for entering new market along with targeted communications. Delivered marketing programs and sales tools enabling the field with accelerated go to market timeline. Designed and led implementation of customer events and executive presentations Negotiated contracts with industry consultants to support credibility with prospects. Met program objectives for new business penetration. Manager, Applications Marketing 01/2007 to 01/2009 Company Name City , State Implemented new go to market strategy with responsibility for management of cross functional teams totaling 50+ members. Delivered sales training, marketing collateral and customer application tools for worldwide use in four months and presented at customer meetings. 90% + positive rating of program and delivery by sales to enable new and additional revenue. Managed $1M budget. Healthcare & Retail Industry Marketing Manager 02/2005 to 01/2007 Company Name City , State Developed content and supported roll-out of industry training worldwide, industry sales and customer tools, and customer workshops. Resulted in 2.2% install growth in Healthcare and 6% in Retail along with a 44% increase in color installs for each sector. Finance & Accounting Services Marketing Manager 01/2003 to 02/2005 Company Name City , State Marketed business process services exceeding lead generation and sales goals. Led development of sales training, marketing materials and account profiling. Managed overall marketing department budget along with HR responsibility for two employees. Solutions Marketing Manager 06/2001 to 01/2003 Company Name City , State Negotiated requirements for development of solution offerings targeted for financial services and healthcare clients. Exceeded goals with solution being #1 in revenue and installs for 2001 and 2002 for financial services and healthcare industry team. Internet Marketing Manager 11/2000 to 06/2001 Company Name City , State Led development of internet marketing strategies for accounts working with web development team. Delivered proposals to accounts and managed implementation of marketing strategies. Retail Sales Account Manager 07/2000 to 11/2000 Company Name City , State Negotiated pricing, marketing development funds and product placements at retail and internet accounts. Retail Multi-function Product Marketing Manager 08/1998 to 07/2000 Company Name City , State Global responsibility for concept development and timely execution of fax based multi-function for retail and small to medium sized business channels. Managed all product collateral development including packaging and point of sale materials. Negotiated product features and look and feel with OEM supplier, set pricing and launch guidelines, and developed and delivered training worldwide. Lead member of core team tasked with developing next generation inkjet strategy and implementation plans. Color Services Launch Manager 03/1997 to 08/1998 Company Name City , State Successfully launched color document services marketing program to US services sales representatives. Resulted in 237% profit growth for 1997. Developed measurement process to track growth of color services. Managed all color training events for services sales reps and delivered training to new sales reps. Customer Interface Engineer for Color Products 03/1995 to 03/1997 Company Name City , State Managed creation and global execution of customer documentation, translations, customer training materials, product user interface dialogues and product look and feel. Delivered marketing image quality samples, collateral input, demo script writing, product demos,. Created and presented product training to color sales specialists and product overviews for customers. Network Engineer 05/1987 to 03/1995 Company Name City , State Managed two engineering teams and established internal transfer pricing for network services and negotiated pricing contracts with telecommunications and hardware suppliers. Led customer requirement gathering, business case justification and implementation of first digital and internal network at Xerox resulting in $550k annual savings, increased speed, reliability and level of service. Education MBA : Executive Development University of Rochester - William E. Simon School of BusinessAdministration City , State Bachelor of Science : Electrical Engineering Boston University City , State Interests Recreational sports and fitness Reading and travel Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Additional Information ADDITIONAL INFORMATION Fairport Soccer Club - Team Manager Fairport High School Girls Soccer and Girls Lacrosse - Booster club member Skills

DIGITAL-MEDIA

FITNESS INSTRUCTOR Summary I am found to be affable, responsible and enthusiastic, with an impeccable ability to learn new tasks quickly, while growing customer relationships and maintaining constant satisfaction. I represent any establishment with a congenial, professional demeanor at all times, with a contagious smile glued to my face. I have had experience in customer service now, for a little over two years. I am at the prime of my life where every learning experience I encounter is not only a blessing, but an honor to say the least. I am a highly driven individual who strives for the best in all that I do. I am a people-person and can form relationships with nearly everyone I come into contact with. I am a valuable asset to any team that wishes to obtain only the finest, and most organic individuals. I am trustworthy, honest, and as hardworking as they come. Challenges are passed along my way because it is known that I will find the best and most effective ways in solving them.  Skills Leadership  Proficient in writing  Excellent communicator  Avid listener  Expert Multi-tasker  Mutual mediator  Problem-Solver  Accomplishments Am a co-founder in the formation of a fitness app.  Dual enrolled in college while a junior in high school and graduated with over 38 applicable and accredited college credits.  Represented my community in California as the year's reigning pageant princess, with countless hours of community service. Conducted a women's study with over 40 individuals with ages ranging from 18-50. Underwent heart surgery at the age of 15, and overcame the various physical set backs that hindered me for so long.  Experience 05/2017 to Current Fitness Instructor Company Name － City , State As a fresh faced fitness instructor, I am new to the game. I have a deep love for health and wellness and after weeks of training alongside strong, qualified women. I was chosen to lead men and women alike in the teaching of various fitness workouts including: barre, strength training, and HIIT. I resume my position when I return to school in the fall. Within this position I must display immense responsibility, mindfullness, and compassion to all that step into my studio.  03/2017 Sub Maker Company Name － City , State Here at Jersey Mike's, I learned how to deal with intense, fast-paced food service. Showing not only speed but quality and efficiency. With a constant flow of customers going in and out, it is not only important to be quick thinking, but also being attentive to detail and customer satisfaction. I worked register, as well as a sub "dresser" and handled various situations. I had a smile painted on my face, and truly made my customers' experience at Jersey Mike's a great one. I aim for excellence in all that I do, and when I do something I want it done right the first time around.  07/2015 to 07/2016 Sales Associate Company Name － City , State Specialized in sales of Alex and Ani jewelry, Brighton jewelry and Pandora jewelry.Worked as a sales representative, greeter, and cashiered at the register. Provided excellent customer service. 06/2014 to 06/2015 Sterilization Technician Company Name － City , State Answered telephones and give appropriate information to callers. Greeted visitors and handled their inquiries or directed them to appropriate persons according to their needs. Order and dispense supplies. Sterilize tools for usage. Education and Training 2018 Bachelor of Arts : Human Resources and International Business Law Liberty University － City , State , U.S.A. I arrived here at LU in the Fall of 2017, pursuing a degree in one of the most rigorous majors in the school of business. I aim to learn the ins and outs of every corporation I work for one day as an HR Director. And have particular interests in companies involving health and wellness.  2016 Associate of Arts : Liberal Arts College of the Canyons Valencia － State , United States Liberal Arts I have attended my community college since I was a junior in high school. By participating in dual enrollment I was able to finish up my Associate's Degree just one year after graduating high school. Academy of the Canyons Valencia , California , United States Here at AOC I was able to be both a high school student and college student simultaneously by being enrolled at what is referred to as, a middle college. I stayed at Academy of the Canyons for my 2013-2014 academic year. 2015 Valencia High School － City , State , United States I started at Valencia High School my freshman year, transferred out to Academy of the Canyons my junior year, and returned back to Valencia to graduate with my original class in 2015. Activities and Honors I was a member of the Phi Theta Kappa Honor's Society at my previous institution. And since coming to Lynchburg I have joined the SHRM club, for Human Resources majors.  I recently have signed up to working with the community's Humane Society and becoming more actively  involved in their services their. One of my most prized projects I am working on at the moment is the formation of a fitness app. I am a cofounder for this app and many more to come and expect a launch date some time in the Fall.

FITNESS

SALES DIRECTOR Summary To continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success. Also, to offer my skills to your company especially in the field of sales and to grasp power to enhance my professional skill set in accordance with organizational objectives. ​ Core Qualifications Budget & report writing skills Excellent sales and negotiation skills The ability to motivate and lead a team Excellent communication and 'people skills' Good planning and organizational skills The ability to work calmly under pressure Developing sales strategies and setting sales targets Compiling and analyzing sales figures Keeping up to date with products and competitors Sound expertise in sales Strong presentation skills Goal-oriented Strong networking skills Good judgement Good decision making Accomplishments -Added 35+ businesses to WaveFly powered by JMF Solutions, Inc. since January 2016. -Developed highly effective sales training strategies as Sales Manager. -Personally helped grow our company in revenue by 115% in a year and we made the INC 5000 list and magazine. -Recognized by our city as one of the fastest growing technology companies in revenue and I attributed to that with bringing over $300,000 in revenue in 36 month contracts since January 2016. -VMware Federal Specialization Certification -Lenovo Partner Certification -VMware Academic Specialization Certification Experience Sales Director 10/2015 to Current Company Name City , State JMF Solutions, Inc. is the full service telecommunications firm behind WaveFly Technologies which provides a seamless approach to all of your technology-based services by analyzing your specific needs and creating a custom, cost-efficient solution. My day to day duties included: Led sales calls with team members to establish sales and customer retention goals. Negotiated and closed 35+ contracts for companies which included all 36 month contracts. Worked with HOA's and MDU's and closed a 22 unit condo association with a 36 month agreement. C reated and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Helped grow our company to show a 115% growth margin over the last year. Also during this time I bid our services through USAC for E-Rate. I worked hand in hand with vendors such as Ingram Micro, CISCO, D&H etc. to work on the right price for us to be a competitive bidder. Store Trainer & Key Holder (worked through college) 07/2013 to 12/2015 Company Name City , State Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Trained all new staff in front of house and on all menu items food/drinks. Lead Bartender & Store Trainer (worked through college) 08/2011 to 07/2012 Company Name City , State Trained staff of employees for correct facility procedures, safety codes, bar codes, proper recipes and drinking safety. Increased customer attendance. Responsible for daily set up. Received frequent customer compliments for going above and beyond normal duties. Maintained a professional tone at all times, including during peak rush hours. ​ Receptionist 09/2008 to 04/2005 Company Name City , State Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Organized personal and professional calendars and supplied reminders of upcoming meetings and events. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites and compiled information for meetings. Conducted extensive online and phone research. Attended business meetings and took meeting minutes. ​ Education Nursing 2010 University of Mobile City , State , USA I attended University of Mobile program for Center for Adult Programs and Professional Studies Nursing. Bachelor of Science : Leadership & Cultural Studies 2015 University of Mobile City , State , USA I have a degree in Leadership & Cultural Studies with a minor in International Business: All 4 years of college I made the Deans List and graduated with a 3.5 GPA. My degree includes studies in philosophy, world politics, religion, and ethics. Emphasizes communication, critical thinking, and interpersonal relations skills. It is designed to build skills necessary for positions in human resources, management, counseling, and other service-oriented positions. The Bachelor of Science in Leadership and Cultural Studies develops proficiency in communication, critical thinking, and interpersonal relations. The emphasis in communication includes composition, the arts, logic, and counseling. Critical thinking involves studies in philosophy, world politics, and religion, as well as ethics, and psychology. Interpersonal preparation adds consideration of world conflict and its resolution, and investigations into traditions of leadership. Skills Sales Software: Ubersmith Desktop Publishing Software: Photoshop, Illustrator, HTML Cold Calling Achieving Results Customer Satisfaction Building Relationships Microsoft Office Microsoft Excel Planning Negotiation

SALES

TRAINING MANAGER Executive Summary Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations. Core Qualifications Training and Development Supervision and training Policy/program development Certified Train the Trainer (T3) Management of remote employees Curriculum Development Talent development Military & Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City , State Training Manager 08/2011 to 09/2015 Creating and implementing training programs and overseeing the development of careers. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct orientation sessions. Create training materials and develop multimedia visual aids and presentations. Create testing and evaluation processes. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of 70 classroom facilitators in multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011 Top Secret Facility Clearance. Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports. Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines. Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment. Created comprehensive lesson plans to instruct Military and civilian personnel. Developed customized programs to support and enhance the security agencies of the United States government. Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006 Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property. Single point of contact for project scheduling and changes. Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ) Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School. Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents. Role Player. Company Name City , State Role Player 01/2003 to 01/2004 Provided services as a role player in support of CISAC for US Army Intelligence Center. Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Education Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA Graduated Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3),

INFORMATION-TECHNOLOGY

APPAREL ZONE SUPERVISOR Summary Expert retail sales professional offering 4+ years experience in multiple retail settings. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong communication skills. Highlights Cash handling accuracy Inventory control procedures Excellent multi-tasker Strong communication skills Employee scheduling Loss prevention Organized Detail-oriented Flexible schedule Experience Apparel Zone Supervisor December 2016 to Current Company Name － City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Key holder/zone supervisor responsible for monitoring floor, manager approvals, money handling responsibilities, 2nd and 3rd checks on E4473 documents, responsible for all area not just my own including camping, firearms, footwear, fishing, archery. Closing duties/opening duties, setting AD and checking for accuracy, assisting customers in all areas, web ordering, properly processing truck deliveries, actively learning about products. Operating cash register with 100% accuracy. Maintaining cleanliness of entire store. Consumer Electronics Sales Lead, Merchandising Supervisor December 2014 to December 2016 Company Name － City , State Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases. Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Shared best practices for sales and customer service with other team members to help improve the stores efficiency.Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.Followed merchandising guidelines to present visually appealing displays.Maintained established merchandising standards, including window, sales floor and promotionaldisplays.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses.Strategically scheduled team members to maintain optimal staffing levels at all times.Actively pursued personal learning and development opportunities.Communicated clear expectations and goals to each team member. Manager January 2014 to December 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Verified that all customers received receipts for their purchases.Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses.Maintained established merchandising standards, including window, sales floor and promotional displays. Preserved a perfect attendance record for 11 months. Maintained established merchandising standards, including window, sales floor and promotional displays. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processing.Actively pursued personal learning and development opportunities.Followed merchandising guidelines to present visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Sales Consultant December 2013 to January 2014 Company Name － City , State Completed all point of sale opening and closing procedures, including counting the contents of the cash register.Operated a cash register for cash, check and credit card transactions with 100% accuracy.Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming sales events and promotions.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company\'s mission and values.Used time efficiently when not serving customers, including cleaning and dusting displays.Worked with the management team to implement the proper division of responsibilities.Answered customer telephone calls promptly and in an appropriate manner.Determined customer needs by asking relevant questions and listening actively to the responses. Education High School Diploma : 2009 Penn Foster － City , State Graduated with 3.6 GPA Skills setting AD with 100% accuracy, cash register, Computer literate, Credit, customer relations, customer satisfaction, customer service, inventory, listening, Merchandising, POS, problem solver, selling, sales, staffing, supervisor, team player, telephone skills

APPAREL

HR CONSULTANT Summary Subject matter expert in HR Applications, and highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency.  Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills. Highlights Analytical skills Project management Process improvement Quality assurance and control System Applications implementation Microsoft Office Suite expert Working independently Strong interpersonal skills Results-oriented Fluent in English and Portuguese Detail-oriented Troubleshooting Problem solving Experience HR Consultant 10/2016 Company Name City , State HRIS - Business Analyst: Process demand analysis, scoping, and gathering of requirements for small and large scale HR projects Prepare Business Requirement Documents after projects have been approved by PMO Close the gap communication between businesses and IS Support and coordinate functional testing processes to make sure stakeholders' objectives are met Document systems and process flows Document and analyze current and future processes/systems Deliver and Support user training Process security internal control on the quarterly basis to assess US HR/Payroll system users. Send recommendations, and remove/add users per business requests from local and global systems Investigate, coordinate, and resolve with subject matter experts and/or IS regarding local and Global system issues Request HR global system back end/portal roles for local HRBPs, COE and Front Office users (Americas) Responsible to coordinate system applications changes and new requirements with IS     People Analytics lead: Run and deliver the monthly Department of Labor reports Create, run and deliver reports that are outside GBS People Analytics India's scope Support both US Front Office, GBS India, and Americas Region Center of Excellence with reports and analysis requests Business System Applications Analyst 02/2014 to 04/2016 Company Name City , State Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting  Provided expertise in business analysis for several HRIS projects Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders Support user acceptance testing, and user training Coordinated communications with business and vendors Documented and analyzed current and future processes/systems Identified and mapped business needs Ensured successful project delivery according to business/vendors expectations Accomplishments: Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project. Worked closely with ADP and business to implement Affordable Care Act in ERP HRIS Master Data Team Lead 06/2011 to 02/2014 Company Name City , State • Trained the HR Specialists to navigate and maintain new/updated system applications and processes • Monitored data quality and accuracy based on local/global internal controls • Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements.​ • Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes. • Created and ran reports for subject matter experts • Created and ran monthly/quarterly governmental reports • Designed and documented HR workflow processes • Trained US HR business partners to navigate and utilize the HR/Payroll system Accomplishments: Successfully lead and implemented the Workers Comp report project.  Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users SAP Timekeeping Analyst 05/2009 to 11/2010 Company Name City , State Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes. Collected all the time files according to payroll schedules for payroll processing Processed data analysis and reconciliation Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting   Accomplishments : Delivered the time files without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors) Designed and implemented solutions through Access and Excel advanced formulas to validate the data quality, and accuracy of the data and time results before transmitting the files to payroll� This replaced the manual process enabling efficiency and delivery of files timely  HR Data and Applications Specialist 04/2007 to 05/2009 Company Name City , State Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications. Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility. Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally. Performed root cause analysis, developed and managed corrective action plans. Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements. Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases) Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally Articulated and identified process improvement opportunities within Human Resources Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements Transferred 60 auditing control activities to Quality Assurance team. Trained new data integrity processors for Quality Assurance Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada. Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services  Education BBA : Business Administration May 2009 Campbell University City , State , US Languages Portuguese, Spanish and English Skills Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet

HR

ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales-management professional with 5+ years of solid account management, strategic-negotiation, business-expansion, and organizational-design experience at corporate levels for both startup and established companies Education B.S. : Business Management , 04/2013 Southern Illinois University - City MBA : Business Management Strayer University - City Core Compentencies B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State Skills B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State

AVIATION

DESIGNATION: HR ASSISTANT Professional Summary Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.A Committed HR Professional with around 3.5 years of qualitative experience in HRD/Administration including Recruitment & Selection, Performance Management System, MIS & HRIS, Employee Master, Training & Development and HR ISO documentation. Core Qualifications New employee orientations Maintains confidentiality Human resources audits HRMS HR policies and procedures expertise Staff training and development MS Word, MS Excel and MS Power point. Experience Designation: HR Assistant Mar 2008 to Jun 2010 Company Name － City , State     Recruitment : Sourcing and short listing resumes from job portals, jobs postings and internal data bank based on Recruitment Specifications and needs given. Sending the screened profiles to the indenter, obtain the shortlisted profiles from indenter and coordinate the Interviews. Preliminary screening of candidates at junior and middle level. Preparing and Issuing offer letters to selected candidates. On boarding process and induction programme for the new joinees. Completing joining formalities and preparing appointment letter and Salary break up. Performance Management System:   Assisted in design and development of Performance Appraisal Forms and setting up of new appraisal system. Assisted in indentifying and designing the Competency Framework. Assisted in Conducting of PMS Awareness workshops to all employees across the group. Guide employees to fill-in Performance Appraisal Forms by clarifying their doubts. Assisting executive staff in designing KRAs. Interact with functional heads and ensure receipt of Appraisal forms within the time frame. Increments through the Grading & Percentage Accountable for MIS, HRIS and Employee Master :   Making a consolidated list of additions, separations, transfers (in/out), Regularized of all department/Process. Compilation, preparation and generation of reports in different formats. Preparation of Employee attrition rate details (Business, Cadre and Function wise) and reasons for Separation of Employees. Training and Development: Identification of Training needs based on Performance Appraisal. Planning of Training Programs, Preparation of Training Calendar & Preparing training budget Identifying the internal and external trainers Arranging internal & external training for employees. Archival of training material Maintaining training records & evaluating effectiveness of training. Keeping track of trainings provided to the new joinees (OJT) Leave & Attendance: Collection of attendance particulars, list of joinees, separations, confirmations, regularization and transfers of employees for preparing pay sheet. Obtain details of employees salary advances, TDS Deductions and other recoveries if any, from Accounts department. Making entries and necessary changes in pay sheet to generate payroll. Prepare pay sheet and sent to accounts department for processing salary payments. Prepare individual bank advices showing the salary amounts to be deposited in individual employee accounts. Updating the leave balance of the employees as per the attendance reports. HRIS :   Tested and uploaded and running live data into Greytip software since testing to go live.   Additional Responsibilities :   Maintaining personal files of an employee as per ISO audit requirement. Updating ISO HR dash board. Handling employee grievances. Solely responsible to do the documentation for the HR team for certification of ISO 9001:2000 Exit interviews and formalities Drafted department-specific employee announcements. Management Trainee, QA Aug 2007 to Dec 2007 Company Name － City , State Involved in the quality process of various projects according to ISO 9001:2000 standards. Monitoring the fortnight reports and quality objectives for the projects assigned. QMS Induction for the new joinees. Arrange kick off meeting for all the projects Informing the project leads about the statutory compliance of documents . Took training of Software Development Life Cycle. HR Coordinator Nov 2006 to Apr 2007 Company Name － City , State Screening profiles using various job portals & shortlisting candidates as per the requirement Coordinating with the recruitment head at the time of walk-In's Conducting telephonic interviews and scheduling for next levels of interviews Preparing offer letters and appointment letters for the new joinee's Completing all the joining formalities and sending the training schedule to the respective Department head and the joinee Induction to HR policies and introducing the employee to all the departments and creating a friendly environment for the new joinee to work Responsible to maintain hard and soft copy of all employees records Worked with employees and management to address staff members concerns Managing all HR administrative issues related to personal files , employment contracts , work confirmations and notification letters Managing exit formalities and conducting exit interviews Administered performance appraisals Skills HRIS, ISO, Recruitment, Performance Appraisal, Training & Development, Leave & Attendance,Entry & Exit Education MBA , Human Resource 2005 Bankatlal Bhadruka Collage － City , State , India B.COM , Commerce 2003 Pt.Ravishanker Shukla Uiversity － City , State , India Languages English : Advanced and Fluent Hindi : Advanced and Fluent Telugu : Advanced and Fluent Bengali : Conversational Spanish : Conersational Personal Information DOB : September 28th , 1982 Nationality : Indian Marital Status :Married Visa Status : EAD

HR

TEACHER Summary Highly ethical, dependable, and diligent expert in the Curriculum Development field. Highlights Curriculum development and assessment MS Office proficient Strong communicator Instructional design e-learning tools Learning Management Systems Accomplishments Designed effective lesson  plans focused on age and level-appropriate material. Experience Company Name June 2012 to Current Teacher Designed research based curriculum for writing instruction using the Trivium approach.  Saw student scores rise as a result of my curriculum. Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards. Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes.  Created and evaluated quality assessment tools to maximize student learning.   As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year. After three years of using this instructional method, studentscores rose in Writing/language arts by 12%. In 2015, 93% of students scored at meets/exceeds on inaugural AZ Merit Writing exam. 64% scored at exceeds on AZ Merit Writing exam because of my curriculum and instructional design. Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround. Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels. Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class. Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies. Maintained effective communication with the principal and parents about my instructional practices. As a result, positive parent feedback about my curriculum and instruction increased each year. Company Name November 2009 to June 2012 Lead Curriculum Developer Project Manager:     Designed effective college courses by communicating regularly with faculty, directors and staff in scheduled meetings on campus.       Facilitated trouble shooting, problem solving, decision making, and conflict resolution regarding course development consistently. Designed and developed relevant curriculum for many learning styles in the traditional and online classroom by working with Subject Matter Experts in many types of professions.     Slashed curriculum issues in online and ground courses in Learning Management System for Quality Assurance purposes by resolving any and all problems with curriculum/instruction in timely 24-48 hours.   Revised courses as needed per college program to meet strict deadlines by analyzing data to assess curriculum and instruction while ensuring the enhancement of the university's services and optimal learning for GCU students. Averaged 20 successful revisions per month.   Results:  Witnessed academic improvement from students in the most populated courses I revised for the university over the 2.5 years I worked there: ·UNV 103  & CWV 103/303         Met aggressive project timelines in the fast paced environment as GCU is constantly developing its ground and online presence.  Designed relevant and interesting college courses for the College of Fine Arts, College of Arts & Sciences, and the College of Christian Studies at Grand Canyon University by implementing the Understanding By Design method of Instructional Design as well as the A.D.D.I.E. method for optimal student learning:   As a result, my designs increased student satisfaction rate from 65% to 85%.  Evaluated and researched pedagogical methods with instructional designers and faculty. Created digital visual aids to enhance student learning by working consistently with Academic Web Services to analyze student needs and write the scripts for the e-learning tools.   Company Name September 2005 to September 2009 Visual Arts Instructor Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department. Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning. Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters. Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools. Successfully managed and evaluated curriculum using portfolio assessment of 40 students Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner. Responded promptly to student inquiry and graded assignments. Entered data regularly into the Learning Management System to meet grade report deadlines. Created effective rubrics for students for metacognition purposes as well as assessment of assignments. Increased student motivation by actualizing critical thinking strategies in weekly lessons. Initiated use of various software and media tools to address all learning styles. Education University of Phoenix, 2007 Master of Arts : Education/Curriculum Instruction City , State , U.S.A. Applied the ADDIE method of instructional design and implemented it for classroom use and corporate training purposes.   Designed Action Research Plan in APA format for creation of ESL Tutoring programs in schools.   Developed university course for corporate training purposes. Arizona State University, 2005 Bachelor of Arts : Interdisciplinary Arts & Performance-Visual Arts City , State , U.S.A. Critiqued fine art using elements of design and principles of art for both written and oral presentation.   Completed internship at Glendale Community College for Fine Arts Department Skills conflict resolution, course development, critical thinking, curriculum development,  instructional design,  research, staff development, teaching, trouble shooting

TEACHER

Camryn Hilliard Professional Summary Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Skills Current trend knowledge Stocking and Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary and Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University of Scranton City , State Expected in 05/2024 Bachelor of Science : Psychology And Political Science Work History Company Name - Sales Associate City , State 02/2020 - Current Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Completed orders through store provided system system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Maintained records related to sales, returns and inventory availability. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands. Processed product returns and assisted customers with other selections. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pandora news. Tracked stock using company inventory management software. Prepared merchandise for sales floor by pricing or tagging. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs. Maintained organized, presentable merchandise to drive continuous sales. Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant Jewelry products and services. Prepared cash deposits up to $500 with zero discrepancies. Company Name - Sales Associate City , State 08/2019 - 08/2020 Engaged with customers to effectively build rapport and lasting relationships. Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Educated customers on promotions to enhance sales. Developed, marketed and sold full range of clothing products, including Champion and Nike. Completed orders through Untipro system and organized product deliveries to meet customer timetables. Applied security and loss prevention training toward recognizing risks and reducing store theft. Trained and developed new sales team associates in products, selling techniques and company procedures. Maintained customer satisfaction while handling product returns quickly and professionally. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Provided positive first impressions to welcome existing, new and potential customers. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise. Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Educated associates on market trends and stayed up-to-date on forecasts and Pacsun news. Maintained organized, presentable merchandise to drive continuous sales. Company Name - Veterinary Technician City , State 09/2018 - 08/2019 Assessed paws, ears and eyes for injuries or infections as part of initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records. Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment. Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures. Assisted veterinarian with wound treatment, administration of vaccines and operations. Assisted Dr. Fanning in performing basic exams and tests such as fecal and blood analysis for all species of patients. Monitored urine and fecal output, completed weight checks and observed appetite during feeding. Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record. Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care. Administer medications, vaccines, and treatments as instructed by veterinarian. Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions. Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture. Processed new patients and updated client records with key information using hospital provided software. Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets. Languages American Sign Language : Elementary American Sign Language : Elementary

SALES

INFORMATION TECHNOLOGY CERTIFIED TECHNICIAN Summary Over Nineteen years of experience in Information Technology.Information Technology professional with well-developed interpersonal, communication, organizational and presentation skills. Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skills in the successful implementation of highly effective desktop support operations. A broad understanding of computer hardware and software, including installation, configuration, management, trouble-shooting, and support. Extensive experience with HP products to include Desktop, Laptop, high-end MFP devices and Web JetAdmin, Areas of direct expertise include Project Coordination & Design, In-depth Technical Support, Corporate Desktop Support, Microsoft OS experience including installations-configuration-imaging, migration, and registry editing. Network and Citrix experience. Recommendations listed on Roz Arasmo - Estee Lauder Companies, Inc., Human Resources Administrator It is with great pleasure do I take this opportunity to write this recommendation on such an extra ordinary individual who is not only an awesome person to know but a wonderful colleague as well. During the almost ten (10) years of knowing Bill, he has not only displayed a great talent within the IT organization at Estee Lauder, but has distributed excellent skills and customer service to everyone throughout the company. He is extremely well thought of from every level of management to Senior management. His dedication and diligent to excellence has proven superior time and time again. When called upon he demonstrates top support in a timely and professional manner not to mention that he completes his tasks thoroughly with accuracy never having to be called back again for the same issue. We have been privileged to have such an awesome professional within our organization. ____________________________________________________________________________________________ Lorilee Dickson - Director, Change Management and Communications at Estee Lauder Bill is a diligent and hard-working professional with excellent customer service skills and exceptional knowledge of the IT industry. Each time I requested support, he was quick to respond and completed each request completely and with urgency. His thorough approach and attention to detail are an added bonus to the computer support he provides on a regular basis. Skills years' experience) Security+ (Intermediate, 12 years' experience) Customer Service (Expert, 20+ years' experience) Networking (Intermediate, 10 years' experience) Internet Explorer Symantec Antivirus (Intermediate, 9 years' experience) Windows 7 (Intermediate, 2 years' experience) Series 7 (Beginner, 20+ years' experience) XP (Advanced, 6 years' experience) DOS (Intermediate, 20+ years' experience) Windows 8.1 (3 years 'experience), IP Mac OS (Beginner, 2 years' experience) iPhone (Intermediate, 2 years' experience) iPad (Intermediate, 2 years' experience) User Interface Writing (Intermediate, 12 years' experience) Troubleshooting (Advanced, 20+ years' experience), IT Operations (Intermediate, 8 years' experience) Accomplishments Jose Miguel Morales - VP Security Engineering January 24, 2003 To Whom It May Concern, The intent of this letter is to express my professional regards for Mr. William Hale. I have known Mr. Hale for over a year in academic milieu. During this period I have had the pleasure of being associated with one of the finest people that anyone could ever come in contact with. William's technical and professional prowess has accorded him the highest regards from his peers. He has a thorough understanding of the job requirements and how to accomplish corporate goals without sacrificing individual creativity. William is not only a success in his career, but is always interested in the betterment of his fellow man. I have observed him many times in the process of accomplishing things that truly are representative of a person with a strong family and moral convictions. William is a man that can wear many hats, and his humbleness allows him to be a good server, and at times adapt to the position of a leader. I am deeply impressed by Mr. Hale and recommend him unhesitatingly. I am confident that, if selected for your vacancy, he would provide the same high level of service and commitment. Sincerely Yours, Jose' M. Morales [Electronic Signature] Jose Miguel Morales, VP Security Engineering http://www.semperfiglobal.com. Experience Information Technology Certified Technician 03/2010 － Current Company Name Desktop support, software/hardware installations and configurations for Manhattan area. Senior Technical Support Technician 01/2006 － 01/2011 Company Name Senior Desktop Support Analyst responsible for software & hardware assets for company. Dedicated technician to 500+ end users. Senior Technician for SAP Project 2006-2010. Education and Training 2017 Computer Career College - MCSE,CNA, A+,CNA, Information Technology : City University of New York - CIS - Computer and Information Systems Security / Information Assurance Computer and Information Systems Security / Information Assurance 1987 Rollins College - Finance Finance 1962 Certifications MCSE, MCP, CNA, Comptia A+, A+Network, A+ Security, HIPPA, Series 7,63,24 Microsoft, Comptia, Novell, SEC Series 7,63,24 : Hofstra College - Business Administration Business Administration Certifications Technical Support (Advanced, 20+ years' experience) Training (Advanced, 15 years' experience) Microsoft Office (Advanced, 11 years' experience) Hardware Support (Advanced, 20+ years' experience) Hardware Diagnostics (Advanced, 20+ years' experience) Hardware Installation (Advanced, 20+ years' experience) Software Documentation (Advanced, 10 years' experience) Enterprise Software Organization (Intermediate) CompTIA A+ Certification (Advanced, 12 Skills A+, A+ Certification, Antivirus, CNA, Hardware, Hardware Installation, Customer Service, DOS, Hardware Support, Information Technology, Internet Explorer, IP, Mac OS, MCP, MCSE, Microsoft Office, Windows 7, Windows 8.1, Enterprise, Network, Networking, Novell, SAP, Software Documentation, Symantec, Desktop support, Technical Support, Technician, Troubleshooting, User Interface

INFORMATION-TECHNOLOGY

OSP ENGINEERING DESIGNER Experience OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Work History OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Education High School Diploma : 2007 Continental Academy - City , State Summary Motivated, reliable and well-organized background in Telecom Outside Plant for 10 years' experience in field work, drafting, and sales accounts managing looking for a position to combine my knowledge as a Sales Account Manager in Telecom. Highlights Creative analytical person Persuasive negotiator Energetic and driven with positive outlook Decision-making ability Excellent work ethic Highly organized and efficient Adaptive learner Service-oriented collaborator Excellent planner and coordinator Adherence to high customer service standards Customer service specialist Customer service award Excellent ability to sale Excellent memory Sales and Accounts Management Cold Calling Telecom drafting Telecommunications field measuring equipment AutoCad, Progress Cad, Quality Cold Calling, Safety Contracts, Sales Clientele, Telecom Client, Telecommunication Clients, Telecommunications Customer service, Telephone Customer service specialist Decision-making Designing Drafting Engineer Logistics Notes Memory Outlook MicroStation Negotiator Organizational Persuasive Processes Skills AutoCad, cad, Cold Calling, contracts, clientele, client, clients, Customer service, Customer service specialist, Decision-making, designing, drafting, engineer, logistics, notes, memory, outlook, MicroStation, negotiator, organizational, Persuasive, processes, progress, quality, Safety, Sales, Telecom, telecommunication, Telecommunications, telephone

DESIGNER

CONSULTANT Experience 07/2011 - Current Company Name － City , State Consultant Developed new business for PARS in the governmental retirement plan marketplace while building long-term relationships with school district superintendents and chief business officials. Exceeded revenue and gross profit goals at IKON as a Major Account Executive, selling over $1 million annually to the University of Vermont. Executed the highest level of customer interaction specializing in strategic relationship building & solution selling. MANAGEMENT / As part of the Management team at PARS, assisted in the development of company marketing strategies and future products including national expansion. As the only Major Account Executive and most experienced sales rep on the local IKON team, I coached and developed incoming sales reps and lead our six person sales team. Engaged in leadership opportunities for the region including the Six Sigma program, the Business Development Manager apprenticeship, and facilitating Developed new client relationships through face-to-face meetings, conference attendance, telephone calls, and other necessary methods. Management of the implementation of new plans ensuring that the consulting and administration staff have sufficient information to successfully implement the new plans. This process includes oversight and review of analysis, marketing materials, presentations, communication material, plan documentation and plan funding. Consulted with clients to design appropriate and successful retirement plans based on the needs of the client and developed clear plan summary language that communicates the agreed upon plan to the client and PARS staff. Made presentations to school boards and community college boards to help clearly communicate the benefits of approving moving forward with the PARS program. Maintained ongoing client relationships to ensure the highest quality of service and determine current and future needs. Collaborated with marketing staff to provide suggestions and help create updated PARS marketing materials. Worked closely with senior management to assist in the development of the overall company-wide and focused marketing strategy based on current economic, legislative and demographic developments of the target market and governmental retirement plan field. 01/2007 - 12/2009 Company Name － City , State Major Account Executive Dedicated to selected major accounts with the responsibility to increase market share. Proactively developed new customer contacts, reviewed leads, participated in customers' business communication planning, and successfully worked with or lead diverse teams to formulate account strategy. Arranged for business analyses of customer's business communication requirements and developed benchmark demonstrations, proposals and value propositions that exceeded customers' requirements resulting in the development of new customers and retention of existing accounts by applying a consultative approach to Fortune 1000 contacts/customers. Organized and implemented post-sale delivery and implementation of IKON solutions at customer locations. Acted as primary point of contact for all sales paperwork. Scheduled, coordinated, and conducted equipment demonstrations. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Promoted products and represented company at off-site customer meetings and trade shows. Demonstrated leadership with Business Development Manager apprenticeship and Mentorship program. 10/2005 - 12/2013 Company Name － City , State Chief Financial Officer/Owner Implemented strategic business objectives to grow startup to a profitable business. Directed and advised Project Managers on all proposals and contracts including those regarding strategic relationships. Designed and implemented an annual budget process that supported a 5-year business plan. Responsibilities included all aspects of financial reporting and accounting, human resources & payroll, taxes, cash management, banking relations, accounts payable, accounts receivable & billing, risk management & insurance. Exceeded financial objectives by maximizing profits through achievements in finance management, cost reductions, and productivity/efficiency improvements. Collaborated with managers to hire an effective staff and developed outside partnerships consisting of designers, photographers, engineers, and legal counsel. Continued on next page. 02/2004 - 01/2007 Company Name － City , State Account Executive Established and maintained relationships with prospective customers to improve document management. Analyzed and evaluated existing document process. Developed, presented, and implemented customized integrated solutions in a list managed territory. Prepared and presented sales proposals to current and prospective customers. Scheduled, coordinated, and conducted equipment demonstrations. Maintained territory database and prepared various internal paperwork. Maintained working knowledge of applications and features of all lines and models of equipment and products sold. Understood various equipment acquisitions methods with emphasis on leasing. Trained customers on use of equipment for their specific applications. 05/2001 - 12/2003 Company Name － City , State Analyst Developed financial models to determine cost and benefit to the agency of implementing tax-qualified pension plans · Presented results of analyses to agency's board and key decision makers · Advised clients with regards to the analysis, design, implementation, and administration of government pension plans · Maintained direct contact with the client to establish excellent communication during the marketing and implementation process · Acted as project manager for special consulting projects involving actuarial reporting requirements, pension program evaluation, and plan funding requirements · Worked closely with Pacific Life Insurance Company to obtain annuity rates and premiums · Responsible for supervising activities of other pension analysts to ensure seamless implementation of programs. Education March 2001 UNIVERSITY OF CALIFORNIA, LOS ANGELES Bachelor of Arts : International Economics Italian International Economics Italian Coursework includes: Microeconomics, Macroeconomics, Industrial Organization, International Trade Theory, International Finance, Statistics, Accounting, Italian Language & Literature, and two independent research projects. Certifications Certified Employee Benefit Specialist (CEBS) designation through the Wharton School of Business California Life Agent License Languages Fluent in spoken and written Spanish Skills Accounting, accounts payable, accounts receivable, acquisitions, approach, agency, banking, benefits, billing, budget, business communication, Business Development, business plan, cash management, excellent communication, consulting, contracts, client, clients, database, delivery, document management, documentation, senior management, features, Finance, financial, financial reporting, government, gross profit, human resources, Insurance, Italian, leadership, legal, marketing strategies, marketing strategy, marketing, market, marketing materials, meetings, next, page, payroll, presentations, program evaluation, proposals, quality, relationship building, reporting, research, risk management, selling, sales, Six Sigma, Spanish, Statistics, strategy, strategic, supervising, tax, taxes, telephone, trade shows, written

CONSULTANT

PAYROLL ACCOUNTANT Summary Sixteen years experience reconciling the general ledger system, four years experience in accounts payable and eleven years experience in accounts receivable. Good organizational skills and detailed oriented. Highlights FAS Asset Accounting Quickbooks Anytime Scheduler KRONOS Munis MAS90 JD Edwards Excel Word Outlook Internet Explorer FRX Netscape Messenger Experience Payroll Accountant 07/2006 to Current Company Name City , State Answered employee questions regarding pay and resolved any issues and discrepancies Advised managers on organizational policy matters and recommend needed changes.. Processed and submitted Teacher Retirement reports and payments Updated confidential employee banking information with accuracy and speed Ran the monthly and bi-weekly payroll process. Reviewed salary changes stemming from merit increases, promotions, and pay adjustments. Accountant 04/2002 to 06/2006 Company Name City , State Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice problems. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Provided support for owner and sales team in managing operation work flow. Handled cash and deposits using the proper accounting procedures and documentation. Researched and resolved collections and billing disputes with tact and efficiency. Set up, tested and configured networks, desktops, laptops and printers. Staff Accountant 07/2001 to 03/2002 Company Name City , State Prepare consolidated financial statements. Reconcile fixed asset system with general ledger. Run and make journal entries for depreciation of fixed assets. Transition financials and fixed assets due to merger with PRG. Staff Accountant 01/2000 to 06/2001 Company Name City , State Process billing and cash receipts. Reconcile accounts receivable general ledger account. Verified/requested insurance coverage on all equipment. Processed journal entries. Prepared reports for the Board of Directors. Prepared weekly reports for creditors and Controller. Accounts Receivable Administrator 01/1999 to 12/1999 Company Name City , State Processed cash receipts and credit card payments. Reconciled general ledger account. Reviewed new accounts for credit. Contracts Processor 02/1993 to 12/1998 Company Name City , State Audited customer contracts Verified and billed contracts billing fixed price Assisted project managers in closing out contracts Assisted with both, internal and external, audits Trained personnel in Raleigh, NC on processing contracts Reconciled state accounts Assisted marketing in collecting large dollar invoices Audited vendor invoices for payment Verified accuracy of hourly charges, living expenses and equipment acquisitions Tracked purchase order balances and generated Lotus reports for vendor files Processed and audited service/contractor activity records which applied billing to service contracts and generated customer invoices Advised project managers when contracts were overcharged on service contracts Audited vendor invoices for payment. Education Master : Accounting & Financial Management 2014 Keller Graduate School of Management City , State Accounting & Financial Management with Certified Fraud Examiner emphasis Bachelor of Science : Accounting 1993 DeVry University City , State Accounting Computer programming Army National Guard City , State Debug computers Programmed system to working order Skills Accounting, Accounts payable, Accounts Receivable, accruals, acquisitions, billing, closing, Consulting, contracts, Controller, credit, Customer Support, financials, financial statements, fixed assets, general ledger, Human Resource, insurance, Internet Explorer, JD Edwards, Job costing, KRONOS, Lotus, marketing, MAS90, Excel, Outlook Express, Windows, Word, Netscape, Payroll, personnel, Quickbooks

ACCOUNTANT

SITE ENGINEERING Career Overview 10+ years total information technology experience both locally and internationally with major information Technology and energy companies. Experience with report all non-conforming parts, materials or drawings to supervisor. With assembly and mechanical experience, resolve assembly problems, troubleshoot malfunctions and defects of final assembly. Report other problems to supervisor to obtain assistance. Build a defect-free servers unit and or sub-assembly. Complete required in-process inspection, repair any defects found. Complete final inspection documentation and test of equipment to insure highest quality for delivery to the end user. Follow all procedures and processes provided by engineering in accordance to assembly of unit. Document quality information as required to support quality process. Experience with identify any defects found are documented and corrected prior to delivery of unit. Experience with Build Quality into all products without exception. Experience with daily/weekly production schedule as determined by scheduler. Deep ability to improvise when needed. Profound ability to work with basic math and algebra. Proven ability to define problems collects data, establish facts, and draw valid conclusions. Excellent attention to detail and uncommon ability to complete essential duties and responsibilities in an efficient and timely manner. Great positive attitude with management and co-workers and remarkable ability to work under stress. Effective communication and interpersonal skills and strong ability to work independently or with co- workers and / or management as directed. Orderly, flexible, cooperative and immense ability to follow instructions. Profound ability to comply with required working hours and be on time and dependable. TECHNICAL SKILLS Manufacturing Quality, Controls and Instrumentation, Equipment Maintenance, Manufacturing Experience, Mechanical Inspection Tools, Problem Solving, Judgment, Job Knowledge, Microsoft Office (Word, Excel, Outlook, Power Point), Inventory Control, Data Entry, Assembler Hard worker and team key player. Like to work with more challenge. High ability for training Mass Storage methods. High leader ship skills. Ability to work with team environment. Ability to fix complex issues (HDD, Cages, and Nodes). Ability to build UPG 3PAR Racks. Ability to work overtime in weekends and holidays. Build different unites (MS.3PAR.SUPERDOM). Ability to develop his skills. Ability to coordinate with test and build team. Qualifications HP ProLiant Blade Servers (BL): BL 460, BL 465c, BL 490c HP ProLiant Tower Servers (ML): ML 310 G5, ML 330 G6, ML 350 G6, ML 370 G6 HP ProLiant Rack Servers (DL): DL 120G6, DL 160G6, DL 165 G7, DL 180/185 G6 3PAR Rack and Servers Assembly: F200, F400, Storage Systems, T400, T800 Configuration Base, V400, V800 Configuration, EOS 7400/7200. Drive Type: 300 IT Customer Service - Technical support Expert , Excel and Access 10 Years HP Servers repair Expert 5 Years HP Servers Test Expert 1 Years Rack build and assembly Expert 5 Years Data Entry/Records Management Expert 5 Years Mass storage units Expert 5 Years MS Word Technical Skills Skills Experience Total Years Last Used TECHNICAL TEST AND WIP AUDITOR TECHNICAL 10 3 Work Experience January 2011 to Current Company Name － City , State GB 15K Fiber Channel, 600 GB 15K Fiber Channel, 1TB 3G 7.2 LFF SATA Assembly upgrade 3PAR orders regarding customer configuration (T, F and V Class). Assembly power cables for 3PAR Racks. Assembly nodes (power supply, Fans, cables, FCALS, GBIC, and Fiber Cable). 3PAR/EOS WIP Audit: Conducted material inspections in accordance with the specifications for the required materials. Reduce 3PAR/EOS operator error from 77% to 9%. Help to design EOS SAS cable label point to point diagram. Provide SAS cable connection for build station 3. Working with method team to update and develop standard work for each station. Prepared inspection quality test plans to ensure all technical specifications are followed. Organized inspection procedures for quality production standards. Coordinated quality systems checked and evaluated all performance based on standard ratings. Monitored all production performance of employees and submitted to the supervisor their weekly performance reports. Monitored the manufactured product and ensured that it corresponds with the engineering documents and other specifications. October 2009 to August 2011 Company Name － City , State Assembly process includes fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting and diagnosing, and training of other personnel. Also hand-assemble detonating devices and other explosive products, operate and program semi-automated manufacturing presses and automated powder weighing machines, and maintain and issue safety equipment. Perform diversified assembly operations to assemble intricate or large apparatus, machines, or equipment to close tolerances and inspection requirements. Read and interpret drawings to insure proper assembly and functionality of assemblies. Perform skilled fitting of parts, sub-assemblies and related mechanical units. Work from complicated assembly drawings and specifications. Site Engineering August 2003 to October 2005 Company Name － City Experience in crimp, stake, screw, bolt, rivet, weld, cement, press fits, or similar operations Read instructions and follow production drawings Install finished assemblies or subassemblies is cases/cabinets Adjust/trim materials from components Develop the layout, parts fabrication assembly, install and complete checkout operations required for the construction of electrical and electronic assemblies and systems for the purpose of creating or proving engineering design. Work from sketches, schematics and/or logic diagrams, fabricate and assemble chassis, panels. Education and Training Bachelor of Science : 2002 Military College － City , State , iraq Bachelor of Military science engineering Skills 3G 7.2, Assembly, book, c, cables, Cable, cabling, Customer Service, Data Entry, HP, HP Servers, IBM, layout, logic, materials, Mechanical, Access, Excel, MS Word, monitors, MSN, network, personnel, power supply, press, ProLiant, quality, Read, repairs, safety, SAS, schematics, Servers, supervisor, switches, Systems Integration, Technical support, test equipment, troubleshooting, Type, upgrade

ENGINEERING

FITNESS ATTENDANT Summary Highly-motivated Nutritionist with a masters degree seeking a career position in the healthcare field. Goal-oriented and high-achieving professional with advanced knowledge and skills in nutrition. Hi ghly effective at evaluating the nutritional needs of both adults and children with various diseases. Self-starter, energetic, enthusiastic and dependable individual with outstanding leadership and management skills. A creative and organized key team player with strong interpersonal and communication skills.  Highlights Genetic nutrition  background Adult, adolescent and child nutrition Use of  anthropometric measurements Effectively influences other Proficient speaker of Arabic and English Microsoft Word, Excel, PowerPoint Team leadership Confident public speaker Accomplishments Completion of Masters' Thesis, The effect of Curcumin to help reduce the risk and development of Type 2 diabetes on a genetic level  Granted the Key Player Award of the year on outstanding performance as a fitness attendant Training and supervision of new employees  Elected from VP of finance to President of a graduate club at University of New Haven due to excellence in leadership and management skills Our club ESM was granted Trailblazer Graduate Club of the year award Assessed and helped almost 5,000 patients with their nutrition and eating habits, resulting in a high percent success and a tangible positive feedback Requested personally by pediatricians due to professionalism in nutritional knowledge and communication skills Presented nutrition lecture for 300 elementary students at the American School in Jordan. Represented nutrition as a career to senior students on Career Day at the American School in Jordan. Experience Fitness Attendant March 2014 to May 2015 Company Name － City , State Supervised and  guided members in safe exercise and use of machines Contributed to the operation of a clean, friendly and well-maintained recreation center Encouraged and motivated members to attend group fitness classes Contributed in selecting, interviewing and training of new employees Work evaluation improved from 3.36/4 to 3.79/4 Nutritionist July 2012 to July 2013 Company Name － City , State Assessed almost 5,000 patients' overall physical health with body composition scale measurements and  In Body Machine. Recommended appropriate feeding schedules and methods to meet nutritional needs  in line with patients' age, gender, diagnosis, cultural background and religious practices. Encouraged patients and caregivers to follow recommended food guidelines for well-balanced diets. Consulted regularly with physicians on patients' weight and r ecommended specialized laboratory tests to assess and monitor nutritional status Counseled more than 800 postpartum patients regarding special dietary needs to enhance recovery and  efficient breastfeeding Coordinated successful school and other public events to increase health awareness and marketing of nutrition supplements Emphasized nutrition supplements' features to pharmacists to increase awareness and sales of product Trainee in food services and in healthy and therapeutic nutrition February 2012 to March 2012 Company Name － City , State Manage tray line, checking and setting up trays to ensure patient food orders are correct according to their dietary need and disease status Utilize sanitation procedures at all times with food interaction and handling Work with specialized diets, kidney dialysis patients Screen all newly admitted patients for nutrition concerns Daily round on patients for nutrition concerns and risks Provide special diet menu options for inpatients  Education Master of Science : Human Nutrition , 2015 University of New Haven － City , State , USA Minor in Nutritional Genomics Thesis submitted in partial fulfillment of requirements for degree  3.8 GPA Bachelor of Science : Human Nutrition and Dietetics , 2012 University of Jordan － City , Jordan 3.02 GPA Organizations President, Engineering Smart Management (ESM)                Jan 2015 - June 2015  Represented the organization with setting a leadership role model Monitor E-board duties and delegated authorities  Planned, organized and managed clubs events with E-board members Active member of the Graduate Student Council Establish meetings guidelines and agendas on weekly basis VP of Finance, Engineering Smart Management(ESM)          Sept 2014 - Jan 2015 Created annual budget for the academic year  Processed funds, payments, and all financial paperwork Reported all receipts and expenditures on monthly basis Granted Trailblazer Graduate Club of the year award for outstanding and successful events Volunteered in Feeding Children Everywhere, packaged 2,150 meals. CT, June 2015                                                                                  Professional development Fourth Arab Conference for Nutrition. Jordan, April 2011 Conference on Updates in Nutritional Management of Diabetics and Elderly. Jordan, November 2011 Today scientific comprehensive health (natural right of every human being). Jordan, February 2012 Completed Creating Smarter Lunchrooms an online program by Cornell University. USA, January 2014 Women's Leadership Conference, University of New Haven. USA, October 2014 Certifications First Aid/ CPR/AED (current)

FITNESS

SALES ASSOCIATE Summary To further my career in sales, customer satisfaction and grow in business development. Highlights Bi-lingual  Exceptional customer service skills Established track record of exceptional sales results Compelling leadership skills Trained in business development Accomplishments Awarded 4 times best Sales Representative on a row in 2014,Awarded customer services excellence twice in 2014 and Awarded Top Sales Rep for 2015  Experience Sales Associate September 2017 to Current Company Name － City , State exceed sales goals by up to 224% by implementing strategic sales tactics generate new leads by creating professional relationships within the OTF community, as well as business to business and community outreach.   Going above for my clients as it relates to our member's experience; ensuring that members and potential members have a positive and lasting experience Assisting the Studio Manager with keeping the team, clients motivated and smiling friendly positive environment  increasing revenue in retail for the studio and exceeding retail goal on a monthly basis conducting telephone calls, following previous prospects and new joins  Proper on-boarding all OTF clients by utilizing the Client In Take Form, proper hand on  and hand off with coaches ​ ​ Sales Representative July 2016 to September 2016 Company Name － City , State Established new customer accounts. Updated database with customer and sales information. Generated high volume of referrals. Cold-called prospective customers to build relationship Residential Sales Specialist January 2013 to January 2016 Company Name － City , State Responsible of selling TV cable, internet and phone services onsite properties. Increase penetration to 97% on revenue on multiple properties.   internet and phone services install. Managing VIP and Major customer's accounts Upsold add-on services to existing customers, generating incremental revenue.   Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities, securing. Prepared monthly commissions payroll reports for 10+ sales representatives. Answered customers' questions about products prices, availability, uses and credit terms. Developed and executed annual sales plans and strategies for Miami and West Palm territory. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Education Media Production Not yet graduated. : 2004 The Art Institute of Ft. Lauderdale － City , State High School Diploma : 2002 Coconut Creek High School － City , State Academic High School Graduate Languages Fluent in Spanish Skills billing, credit, customer service, Experienced in FileMaker, Managing Major Accounts, VIP Customers, Media Production, managing new construction properties, great selling skills, supervisor and exceptional customer services skills.

SALES

MAINTENANCE ENGINEERING CO-OP Experience Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Work History Maintenance Engineering Co-Op , 01/2019 to 11/2019 Company Name – City , State Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT and Maximo Support team. Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues. Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability. Identified few key tools missing in site's Maximo. Got it enabled from HQ IT team for 1000+ AAM Global Maximo users. Expanded existing facility Maximo user count by 50%. Provided problem solving support and training to Maximo users. Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans. Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint. Champion for Spindle Vibration Analysis program. Train tradesmen to gather Vibe data, analyse trends & recommend repairs. Implement 5S Methodology in toolroom. Performed GP-12 quality inspection in Production Part Approval Process (PPAP). Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD. Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production. Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in. Mechanical Intern , 01/2016 to 02/2016 Company Name Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks. Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM). Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements. Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers. Manufacturing Intern , 01/2015 to 02/2015 Company Name – City Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors. Analysed models using ANSYS. Implemented Lean Manufacturing and reduced waste by 5%. Perform geometric and algebraic calculations on CNC machines. Student Team Leader , 05/2018 to 12/2018 Company Name Raised $5,000+ for various student scholarship funds under WMU. Coached fundraising techniques to 15 Student Ambassadors. Education Master of Science : Mechanical Engineering , 12/2019 Western Michigan University - City , State GPA: 3.54/4, Product Design: Supervised team of 6 people in building working Catapult model. Conducted statistical analysis like Design of Experiments (DOE) and Statistical Process Control (SPC) using JMP software. Developed Product Design Specification (PDS), Quality Function Deployment (QFD), Gantt Chart, Pugh Matrix, and Failure Modes and Effects Analysis (FMEA) Bachelor of Engineering : Automotive Engineering , 06/2017 Dayananda Sagar College of Engineering, Visvesvaraya Technological University - City GPA: 3.4/4 Summary Mechanical Engineering graduate seeking opportunity that will utilize my skills in Mechanical Design, Manufacturing Processes, DOE and Project Management. Skilled in CAD, GD&T, Analysis & Simulation, Quality Control, Machine Processing & Maintenance Highlights Finite Element Analysis (FEA), Software/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D Design for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning Process Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia Machining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, Statistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite 3-D, SPC DDesign, Specification ANSYS, Statistical Process Control AutoCAD, Statistical analysis CAD, Transmission Catia, Unigraphics CNC Continuous Improvement Data Analysis Design of EExperiments (DOE) Documentation Fundraising Funds IBM Inspection Lean Manufacturing Machining Materials MathCAD MATLAB Microsoft Office Suite Microsoft Project SharePoint Minitab ORACLE Problem solving Processes Product Design Project Management Purchasing Quality Repairs SolidWorks Skills Finite Element Analysis (FEA), SSoftware/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D DDesign for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning PProcess Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia MMachining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab, SStatistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite, 3-D DDesign, ANSYS, AutoCAD, CAD, Catia, CNC, Continuous Improvement, Data Analysis, Design of EExperiments (DOE), documentation, fundraising, funds, IBM, inspection, Lean Manufacturing, Machining, Materials, MathCAD, MATLAB, Microsoft Office Suite, Microsoft Project, SharePoint, Minitab, ORACLE, problem solving, processes, Product Design, Project Management, Purchasing, Quality, repairs, SolidWorks, SPC, Specification, Statistical Process Control, statistical analysis, transmission, Unigraphics

ENGINEERING

ENGINEERING SPECIALIST Professional Profile Have managed major equipment installations and upgrades, strong troubleshooting ability to resolve electrical & mechanical defects. Experienced w/ voltage up to 480 three phase Extensive knowledge in programming, troubleshooting, and maintaining Allen Bradley PLC 5, Slc 500, Control Logix 5000 PLC systems and DeviceNet. Able to program, troubleshoot, and electrically/mechanically repair Fanuc Robotics using the RJ-3 and R30iA controllers. Able to program, troubleshoot and electrically/mechanically repair ABB S4P and S4P Plus and 5400 robots. Proficient in reading electrical, mechanical, hydraulic, and pneumatic diagrams, schematics, layouts, and technical documentation. Knowledge of various hydraulic and pneumatic systems. Ability to perform minor welding and fabrication. Proficient in Microsoft Word, Excel, and PowerPoint. Have received many Job Improvement awards. Relevant Experience Intermediate Programming Allen Bradley PLC 5, Allen Bradley Advanced Programming Allen Bradley PLC 5, Allen Bradley Advanced Maintenance Allen Bradley PLC 5 using RsLogix 5 Software, Allen Bradley Intermediate Programming Allen Bradley SLC 500, Allen Bradley Advanced Programming Allen Bradley SLC 500, Allen Bradley Maintenance and Troubleshooting SLC 500, Allen Bradley Data Highway Plus/ Ethernet/ DH485 Peer to Peer Communications, Allen Bradley DeviceNet Maintenance, Allen Bradley Designing and Configuring a DeviceNet Network using RsNetWorx, Allen Bradley PanelBuilder 32, Allen Bradley Control Logix 5000 Intermediate Programming, Allen Bradley Factory Talk View ME & PanelView + Programming, Fanuc Robotics M16iL ArcMate 120i Robot Disassembly/ Reassembly, Fanuc Robotics Electrical Maintenance with RIA Configured RJ3 Controller, Fanuc Robotics Electrical Maintenance with R30iA Controller using Ipendant, Fanuc Robotics Intermediate TPP Programming, Fanuc Robotics Dispense Tool Operation and Programming, Fanuc Robotics Advanced TPP Programming, Fanuc Robotics Dual Check Safety V7.50 & Newer, ABB S4 Paint Electrical Service, ABB Robotics S4 Paint IPS System, ABB Robotics S4P+ Electrical Service, ABB Robotics 5400 Mechanical Maintenance, ABB Robotics Hardware Calibration and Communication, ABB Robotics S4P Paint Programming, ABB Robotics IRC5P Programming, ABB Robotics IRB 5500 Mechanical Maintenance, ABB Robotics IRC5P Electrical Maintenance, MS Word Fundamentals, Microsoft MS PowerPoint Fundamentals, Microsoft MS Excel Fundamentals, Microsoft MS Excel Advanced, Project Leader Training Honda, Paint Emergency Spill and Response Honda, Spill Prevention, Control, & Countermeasures Honda, Handling of Normal Hazardous Waste Honda, Robotic Safety Principles Honda, ARC Flash Training Honda, Basic Hydraulics/ Pneumatics Honda, Catia, Auto Cad Level 1, Vision Systems (Fanuc 3D iRVision, Cognex, Keyence) Experience Engineering Specialist November 2000 to Current Company Name － City , State Responsible for Project Management of new system installations, Investigation and implementation of new equipment. Paint Sealant Robot path programming, Fanuc IR Vision system setup and programming, Liberty Reach Vision setup and programming, Robot Operator training, PLC/Controls (PLC 5, SLC 500, Control Logix 5000) programming, HMI programing, and Maintenance support in major critical downtime situations. Responsible for all aspects of troubleshooting and repair of a wide range of equipment, such as PLC controlled conveyor systems, PLC controlled Robotic systems, PLC controlled Air Handler systems, PLC controlled Oven systems, PLC Controlled Incinerator system, Lighting systems, and PLC controlled Material Delivery systems. Planned and implemented alterations to ensure safety, to improve operator ergonomics, and to increase machine productivity. Industrial Electrician January 1996 to January 2000 Company Name － City , State Maintained multiple plants in multiple cities by performing maintenance and repair of power distribution systems, automated and semi-automated equipment, relay control systems, Lighting systems. Was a first responder to major break downs of any Russell Corporation Plants. Operator January 1993 to January 1995 Company Name － City , State Operated equipment producing parts for assembly, assembled product, packaged product, and shipped product. Maintained production equipment and facilities of plant. Education Associates Degree : Applied Science Electronics Technology , January 1995 Central Alabama Community College － City , State Applied Science Electronics Technology High School Diploma : January 1992 Talladega High School － City , State Skills Delivery, ergonomics, Lighting, Paint, PLC, PLC 5, power distribution, producing, programming, Project Management, Robotic systems, safety, troubleshooting, Vision Systems

ENGINEERING

FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 to Current Company Name － City , State Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies. Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and regulations. Determines eligibility and awards financial aid applicants utilizing various software packages. This includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance fund programs. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software. Student Services Specialist/Financial Aid Counselor January 2010 to January 2012 Company Name － State Counsels prospective and enrolled students, parents and community members on all aspects of financial aid. Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid. Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance. January 2007 to January 2010 Company Name － City , State Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients. Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions. Updates management and branch lenders with regular reports on project progress and outcomes. Ensures accurate, up-to-date processing and documentation after review of loan services files. Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 in December 2008. Selected to join a workflow analysis team, documenting critical data surrounding daily activity. Education and Training Bachelor of Science : Business Administration Finance Management Information Systems , 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association of Student Financial Aid Administrators, 2010 - Present Member, Southern Association of Student Financial Aid Administrators, 2012 - Present Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis

BANKING

TEACHER Professional Summary EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator who strongly believes that all students can achieve excellence. Goal oriented scholar with excellent communication skills and proven ability in making connections and building rapport with school personnel, students, parents, interagency teams, and community organizations. Strive to support and enhance the lives of the visually impaired community who is currently underserved. Areas of Excellence: business/human resource management * special education laws * data analysis interviewing & staffing * RTI/MSDI * school-wide PBS instruction & planning * employee development * IDEA compliance budgeting * instructional coaching * progress monitoring scheduling * PD Facilitator * documentation Skills Work History Teacher 08/2017 to Current Company Name – City , State Collaborate with professional staff to create comprehensive youth team goals and advocate for the needs of students with visual impairments. Work with a team of low-vision specialists in organizing extracurricular youth activities and providing vision rehabilitation services. Adapt teaching methods and materials to meet students' varying needs and interests. Active participant of IEP teams to set and implement goals, monitor progress, set next steps, and maintain accurate and complete service records.  Encourage students with special academic and extracurricular interests to fully pursue passions. Diligently completing coursework to add-on certification for Teacher of the Visually Impaired (TVI), and pursue professional development continually by attending educational conferences and teacher training workshops. Instructed Pre-Employment Transition Services classes to high school students with exceptionalities in work based readiness and learning, job exploration counseling, self-advocacy, and post-secondary educational opportunities.  Special Education Coordinator 07/2016 to 12/2016 Company Name – City , State Supported teacher case managers by driving compliance under the guidelines of IDEA, guiding case analysis, and coaching special education staff to promote optimal, specialized instruction and planning. Served as liaison with State Officials and related community based organizations. Met with parents and related personnel to resolve conflicts and concerns. Facilitated professional development sessions to address front-line issues with both special education and general education teachers. Propelled inclusive best practices through partnership with school leadership teams and by providing expert knowledge to improve overall student programs and services. Maintained special education resources and schedules to target the needs of all students with disabilities.  Created and chaired the Special Education/Behavior Intervention Committee that collaboratively brainstormed and monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents and truancy patterns, and conducted Manifestation Determination Review (MDR) procedures. Interviewed and staffed a fully functioning special education team of teachers and paraprofessionals. Initiated and developed a much needed traditional resource classroom to provide the lowest performing students an avenue to achieve academic growth, which in turn decreased behavior incidences across the board. Mentor Teacher 08/2004 to 06/2016 Company Name – City , State Observed, evaluated, and coached many first year special education teachers on best practices of effective classroom management, instruction, and planning. Taught new teachers many ways to differentiate instruction such as implementing student centers and shared learning activities, forming literacy circles, incorporating technology, and using assessment to guide instruction. Assisted them in executing an effective behavioral model suited for their particular classroom and numerous ways to organize their physical space. Notable Achievements: Chosen by LAE to be a Trainer of New Teachers in their facilitator program Completed the Aspiring Leaders Program with the School Leadership Center of Greater New Orleans Coached teachers on de-escalation and restorative practices thus changing mindsets on behavior management. Special Education Teacher 01/2004 to 01/2016 Company Name – City , State Resource and Inclusion Teacher Company Name – City , State Created a rigorous, specialized academic setting for students with various exceptionalities in a both the special education resource room and mainstream classroom settings utilizing data driven teaching methods. Improved each student's functional needs, knowledge and behavior to meet the goals of their Individualized Education Plan (IEP) and conducted mini-workshops for all students who needed supplementary instruction. Collaboratively taught entire regular and special education classes with multiple co-teachers. Maintained documentation, data, and progress monitoring. NotableAchievements: Prepared students for standardized state tests with passing rates of 95 - 100% consecutively for a decade Maintained one of the most revered classroom cultures that has continuously proven to turn-around the most challenging of behaviors. Scored "Highly Effective" yearly on Compass Metrics every year of teaching Earned a solid reputation for being one of the highest performing educators in the parish in student growth. Educational Strategist, RTI Coordinator 01/2011 to 01/2012 Company Name – City , State Served on the Special Education Leadership Team in the central office and supervised school-based interventionist. Coordinated federal/state mandated Response to Intervention process for the entire parish. Conducted district-wide universal screenings and tracked student progress. Scheduled and facilitated meetings with school-based interventionists to ensure consistency of District RTI procedures. Coached district personnel on how to intervene appropriately with at-risk students and advised on ways to integrate data-proven techniques and how to analyze data to drive instruction and improve student achievement. General Education Teacher 01/2003 to 01/2004 Company Name – City , State Taught in an isolated, minority, urban community and delivered instructional activities that encouraged. active learning experiences while effectively managing behavior and classroom organization. Skills academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops Education Masters : Administration and Supervision 2008 Our Lady of Holy Cross College Florida State University - City , State Administration and Supervision B.S : Human Resource Management Human Resource Management

TEACHER

MDS COORDINATOR Skills Skills Used I enjoy challenging sticks. I try my best at being the best. Enjoy working as a team or self if needed. Staff LPN Smith Village - Chicago, IL October 2013 to April 2015 Responsibilities Provide Patient care, Manage a team of CNA's, Injections, Diabetic management, CVA cases, Wound Care, GT management, Psych Care, Med Surg, Assited Living Care, IV care Management, etc Participated and completed 8 weeks of training on total MDS 3.0/ RAI process, Understanding the Principals and process of the RAI 3.0, PPS/OBRA Regulations and Guidelines, Understanding MDS 3.0 Coding for OBRA and PPS, Able to accurately assess Activities for Daily Living, PPS/Medicare Timing and Scheduling, Familiar with Care Assessments (CAAS), Understanding of RUG IV Payment Prospective System, Clinical Reimbursement for Quality of Care, Maximization of Skilled Nursing Facility State & Federal (Medicare) Reimbursement programs utilizing the RUG IV guidelines, Vital Signs , Injections, Glucose testing, Dressing Changes, CPR certified for adults, infants, and children, Surgical Sterile Field, Standard first aid, GT feeding management, IV management, Daily computer and internet use (9 years) Certifications/Licenses MDS 3.0 Coordinator Clinical reimbursement/ MDS 3.0 Coordinator Accomplishments Great Patient Care, Great Management skills, Skills Used Time Management, Managing a team of CNA's, Obtain and follow MD orders as written, IV management, Medicare charting,etc Staff LPN Prairie Manor Nursing & Rehab - Chicago Heights, IL February 2012 to September 2014 Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis Skills Used. Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid G-Tube feedings, Foley care, IV management, wound care, etc Staff LPN HCR Manor Care - Oak Lawn, IL December 2009 to February 2012 Responsibilities. Provided nursing care for up to 30 residents simultaneously. Supervised up to 4 nursing assistant throughout the shift. Rendered care/medication administration to geriatric population on a daily basis. Performed nursing assessment and documentation as necessary. Daily computer / internet use. Ongoing educating and training staff, residents, and families on care process. Provided input to Interdisciplinary Team members on total resident care. Completed nursing assessment documentation on a timely basis Skills Used Vital Signs. Glucose testing. CPR Certified for adults, infants and children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid G-Tube feedings, Foley care, IV management, wound care, etc. Experience 08/2015 to Current MDS Coordinator Company Name － City , State Responsibilities Assist and Open schedules for the nurses and other IDT to complete the MDS. Ensure that all data entered is accurate and acceptable for maximum amount of reimbursement from eHealth data. Assist in creating programs based with the residents best interests at hand while increasing reimbursement for the facility/community. Meet with IDT to ensure quality of care is provided to the residents at all times. Assist with Restorative Nurse to establish appropriate and realistic care plans. Efficient in Point Click Care. 01/2006 to Current Phlebotomist Company Name － City , State Obtain venous blood samples from a variety of patients aging from infants to geriatrics. Experience in heel sticks to hard sticks. 10 yrs Inpatient/ Outpatient experience. Education and Training 2015 LPN : Nursing Brown Mackie College － City , State 3.0 Nursing 2009 Phlebotomy Technician Certificate in Phlebotomy Technician Prairie State College － City , State 2020 Associate of Applied Science : NURSING Prairie State College － City , State , USA Personal Information Very Flexible, Dependent, Great Time Management, Accountable. Enjoys challenges while Working Smart not Hard. Excellent Customer Service. Educated in MDS to maximize facility reimbursement status in an accurate and timely manner. Skills CNA, CPR certified, Diabetic, first aid, Geriatrics, Injections, Nursing, Patient care, Phlebotomy, Coding, Quality, Scheduling, Technician, Vital Signs, Wound Care Additional Information Additional Information Very Flexible, Dependent, Great Time Management, Accountable. Enjoys challenges while Working Smart not Hard. Excellent Customer Service. Educated in MDS to maximize facility reimbursement status in an accurate and timely manner.

ADVOCATE

INFORMATION TECHNOLOGY SPECIALIST Professional Summary Experienced network professional with outstanding success rate at installing and supporting critical, multi-site networks. Proven ability to manage all phases of network installation and administration. Adept at analyzing business requirements and crafting technical network solutions. Possess excellent written and verbal communication skills and knowledge of the latest advances in technology. Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Skills Remote access support Systems analysis Preventative maintenance expert Data backup and recovery systems Wireless Access Point Performance testing User account creation Superb interpersonal skills Antivirus and spam blocking VPN configurations LAN and WAN expertise Work History Information Technology Specialist , 08/2012 to Current Company Name – City , State Provides outstanding support to mission partners and other customers. Responds to customer calls and touch labor requests. Ensures the confidentiality, integrity, and availability of systems and data available on the LAN. Troubleshoots hardware and software components and manages the testing, installation and configuration of software. Performs daily security inspections of entire DECC facility to include all secured and controlled areas. Identifies and mitigates all security vulnerabilities and coordinates with Security manager. Coordinates with, and escorts all DECC visitors in secure areas and ensures only authorized personnel and equipment are permitted in controlled/ secure areas. Enclave LAN administrator for DECC Warner Robins. Ensures all administrative LAN and automated data processing equipment used by personnel is maintained and fully operational. Plans and coordinates the installation of new software and network infrastructure equipment. Monitors network performance and performs diagnostics to identify and resolve connectivity issues. Appointed alternate Ticket Manager. Assigns and track incident status. Ensure all incidents are being worked and are completed within the allotted time. Escalates and forward all incidents for further evaluation if needed. Implemented and coordinated a complete technology refresh of DECC ADPE. Ensuring all staff was properly equipped to support the DECC mission. Spearheaded the DECC's migration from the Admin Enclave network over to the DISANet network with minimal impact to DECC personnel. Provides outstanding support to mission partners and other customers. Develops plans and designs for network modifications and enhancements Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls. Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls. Documented all server and network problems and other unusual events in detail. Upgraded and expanded network systems and their components. Computer Systems Administrator , 12/2007 to 08/2012 Company Name – City , State Deploys computer systems and other hardware throughout the base. Performs new and replacement desktop and laptop imaging for users. Troubleshoot and correct local desktop firewall issues, and antivirus updating issues. Performs upgrades, installation of software and drivers, and essential desktop troubleshooting. Team lead on deployment of over 150 SIPRNET workstations. Tasked primary administrator for all SIPRNET support in zone. Performed security scans on classified systems and collaborated with the Information Assurance team to mitigate vulnerabilities and breaches. Install and configure hardware/software to meet end-user needs. POC for all installs and upgrades of the Cargo Management Operations System. Provide desktop support and uses various utilities to trouble-shoot, repair, and check configuration of desktops. Install and configure network and pc attached printers to include Brother, Hewlett-Packard and Xerox multifunction printers. Troubleshoot/Diagnose end-user network connectivity and bandwidth issues, and DHCP scope issues. Diagnose and correct workstation performance issues. Maintain network and computer system security and ensure that all systems are operating correctly. Imaged and deployed over 300 laptop and desktops for customers throughout Robins AFB. Restored data, operating systems, files, documents and drivers. Information Assurance/Network Security , 01/2006 to 12/2007 Company Name – City , State In-depth experience in multiple environments developing, implementing, and maintaining secure networks. Duties ranged from installing and maintaining workstations to managing base boundary exception system. Distributed, monitored, and maintained Time Compliance Network Orders, threat bulletins, and advisories generated by the AF Computer Emergency Response Team. Responsibilities/Accomplishments Helpdesk Technician , 05/2004 to 01/2006 Company Name – City , State Responsibilities included working with end users to resolve issues relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity. Responded to customer issues, provided technical support, and monitored Network Control Center system supporting 25,000 customers. Created/maintained user accounts, email boxes, distribution lists, and access permissions. Installed programs, performed upgrades, and applied security patches as necessary. Isolated faults and degradations to determine cause. Maintained security and integrity of secure domains from unauthorized access. Education Bachelor of Science : Computer Information Systems , 2002 Jacksonville University - City , State Computer Information Systems Certifications CompTIA A+ CompTIA Security+ STI Certified Help Desk Professional Skills A+, Active Directory, administrative, antivirus, C, Client and Server, Compaq, Hardware, Client, data processing, Dell servers, desktops, DHCP, documentation, drivers, email, firewall, Ghost, Help Desk, Hewlett-Packard, IBM, imaging, Information Systems, Internet connectivity, LAN, Team lead, managing, McAfee, access, Microsoft Exchange, MS Office products, Microsoft Office Suite, Windows 7, Win9, Windows 2000, 2000, Win 2000, Windows 95, 98, NT, Windows NT, migration, Monitors, Enterprise, network administration, network security, Network, Networking, networks, Norton Antivirus, operating systems, Operating System, peripherals, personnel, policies, printers, Various printers, processes, risk management, routers, switches, Symantec, TCP/IP, technical support, desktop support, Troubleshoot, trouble-shoot, troubleshooting, upgrades, Utilities, Vista Additional Information Security Clearance TSCI - Top Secret Security Clearance

INFORMATION-TECHNOLOGY

BUSINESS DEVELOPMENT MANAGER Professional Summary Experienced, driven and successful Sales Professional recognized for consistently growing sales revenues and profitability. Frequently selected by management to open new territories and rapidly develop sales pipelines through the use of innovative and imaginative sales and marketing programs that achieve maximum market exposure and penetration. Parlays commitment to community and passionate for causes supported into strong networking and business alliances. Proficiencies: Solution Based Sales Key Relationship Management Business Development Project Management Product Knowledge Territory Management Customer Education & Training Marketing & Brand Positioning Stakeholder Engagement Skills Work History 09/2013 to 08/2014 Business Development Manager Company Name – City , State Provided leadership and drove sales for organization providing workforce solutions to Aerospace & Defense, Engineering,. Government, Health Care, Life Sciences, Information Technology and Telecommunications industries. Accomplishments: Consistently grew sales revenues and profitability Extend coverage of Indianapolis office to cover Midwest region Rapidly developed the sales pipelines with innovative and imaginative sales and marketing programs. 01/2012 to 01/2013 Network Solutions Consultant Company Name – City , State Provided sales and leadership expertise to various departments including mentoring junior sales staff enhancing organizational sales for organization catering to Information Technology industry in providing staffing solutions. Accomplishments 01/2011 to 01/2012 Relocation Consultant Company Name – City , State Served as recognized expert and solutions partner to clients of leader in the relocation industry in National Account and Commercial Relocations while managing contract administration and compliance for book of business. Accomplishments 01/2006 to 01/2008 Director Company Name – City , State Motivator, driver and sales champion for leader in the LTL and TL business as well as kiosk delivery and installation. setting and maintaining bar for National and Commercial accounts were maintained at high level of customer. satisfaction within client expectations, timelines and budgets. Accomplishments 01/2005 to 01/2006 Commercial Relocation Consultant Company Name – City , State Provided Commercial Relocation Management sales and management expertise for three locations ensuring smooth. relocation services. Generated sales in the areas of Household goods, National Accounts and Commercial relocations. Effectively penetrated markets, sought out and acquired new clients. Successfully introduced and facilitated new marketing techniques in coaching junior staff. Increased sales within assigned territory, for a total of $400,000 in new revenue. 01/2004 to 01/2005 Relocation Consultant Company Name – City , State Led teams, managed projects and provided relocation management services that increased the effectiveness of sales staff in support of leading company with locations in IN, KY and OH. Accomplishments 01/2002 to 01/2004 Regional Manager Company Name – City , State Expertly provided COD Sales, National Account Sales and Commercial Sales in Indianapolis, IN marketplace and. surrounding states (OH, MI, KY, TN and IL) for leading relocation organizations for Mayflower in the United States. Worked with both domestic and international relocations generating gross sales exceeding $500,000. Assisted in the training of all new laborers and project managers on proper policies and procedures for commercial relocations. Developed effective and innovative Customer Relationship Management and marketing techniques. Education Associate's degree : Early Education Ashford University - City , State Bachelor of Science : Ashford University - City , State Skills billing, book, budgets, coaching, contract administration, Customer Relationship Management, CRM, client, clients, Client liaison, customer satisfaction, customer service, delivery, directing, Government, Information Technology, invoicing, leadership, Managing, marketing, Market, mentoring, office, organizational, policies, Project Management, Relationship management, RFP, Sales, sales and management, staffing, Telecommunications, training programs, Author Additional Information Community Leadership Rock Steady Boxing, Volunteer Coach for program designed to provide betterment of life for boxers diagnosed with Parkinson's. Assisted with the distribution of sponsorship information to contacts as well as annual table captain for two personal tables. Junior Achievement of Indianapolis, Volunteer for JA of Indy as well at BizTown as a mentor to students. Families First, Volunteer and hold seat of Advisory Council Board Member. Helped gain donated items for silent/live auction at annual event. Helped with set up and organization of annual event. Christian Chamber of Commerce, Yearly sponsor of monthly lunch series MyComputerCareer.com, Guest Speaker discussing importance of LinkedIN and possible advantages and disadvantages of social media in the job marketplace Cardboard Box Ministries, Mentor to organization and currently hold seat on Board of Directors

BUSINESS-DEVELOPMENT

SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP Professional Summary To maximize my exceptional management, retail, business banking and analytical talent, in a capacity that presents sales development and project management opportunities.  Professional Highlights Business Management  Cash Flow Conversation Certified  Treasury Management Business Banking Training Account Manager  Business Finance CCM Training Principals of Banking Laws of Banking Operations Management  Sales Goal Achiever SBA Achiever Customer Service Advocate Managing/Communications Leadership & Training Creative Problem Solving Team Building Mentoring & Coaching Staff Retail & Commercial Banking Efficiency Maximization, Process Improvement Strategic Planning Marketing Development Relationship Growth Business Banking Teller Certification Trainer PNC Accel College Day Recruiter & Presenter Accomplishments Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter. Developed internal prices improvement as well as external service enhancements to improve client satisfaction. Exceeded Treasury Management Goals each quarter by 115% - 129% 2013 Million Revenue Credit Goal Achiever Managed and supported 16 branches in Montgomery County Exceeded loan gaol by 50% while managing a portfolio of over 100 clients Exceeded branch deposit and profitability goals by 46% Completed and facilitated bank proposals and presentations Experience 06/2016 to Current Senior Commercial Business Banking Relationship Manager, VP Company Name － City , State Responsible for generating and managing profitable loans and deposit portfolios and non- interest income from businesses with annual sales of $1MM- $50MM while developing and retaining long term profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Responsible for generating new fee based revenue from both the credit and non credit ancillary product sales, to include capital market products. I work with commercial businesses with annual revenue over $1MM to include Dealer Finance/Commercial Lending. I am responsible for the Mont- gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio. I service all commercial business client relationships, including pro- cessing of credit requests. Also responsible for retaining and strengthening current relationships and developing new business through prospecting, Centers of Influence, client referrals. Assessing and using my creativity to provide credit solutions to bank clients. Participates in civic, business and community affairs, county associations and groups to solicit and develop new consumer and small business households for the branch. Responsible for loan performance within the branch pertaining to growth and profitability. I also work with my business partners to drive cross-sales through referrals and to proactively serve the needs of the clients while expand- ing the relationship and growing the overall portfolio. Meeting and exceeding sales goals in lending,,deposits, revenue growth, profitability, and client acquisition. 06/2013 to 05/2016 Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker Company Name － City , State A dual role that combined Treasury Management as well as Business Banking duties   Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services. Implementing calling program on all new business clients and prospects to offer new Treasury Management products, partner with internal partners to uncover new opportunities as to include; wealth, merchant services and other products offered by PNC Bank.   Responsible for analyzing market conditions, trends and related factors for services. 10/2010 to 06/2013 Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City , State Responsible for generation and management of a profitable loan and deposit portfolio and non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships. Responsible for the management of an assigned portfolio of business and mixed household accounts. Retained and strengthened current relationships and actively developed new business through prospecting, Centers of Influence, client referrals while partnering with internal partners for cross sell opportunities. Responsible for assessing and being creative in providing credit solutions to bank clients. Successful in meeting and exceeding sales goals in deposits, loans, revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services, lending, treasury management and workplace banking 07/2005 to 10/2010 Senior Business Development Officer Company Name － City , State Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince Georges and Howard County. Developed strategic marketing plans, conducted on- site presentations to employer and their employees, created written proposals and negotiated proposed interest with prospective Companies. Partnered with my branch to uncover new business opportunities for the credit union, while coaching, mentoring and providing leader- ship to the branch branch staff while managing goal setting, reviews, training and staffing. Assisted in the preparation of the business develops annual budget while also managing and developing over 50% of the regions new business. 09/2001 Branch Platform Banker Company Name － City , State Proactively initiaed, developed and managed long term profitable banking relationships while also managing branch operational needs that pertained to employee management, compli- ance and risk, ATM and cash management needs. Working with retail and business clients to develop deposit growth while increasing fee income to the bank. 09/1995 to 08/2001 Cash Management Analyst/Cash Management Officer Company Name － City , State Developed and implemented Cash Management products for the Commercial Real Estate and Business Banking segment, while assisting in the management of large corporate clients for the sale of cash management products. Responsible for developing new cash management clients while retaining existing client relationships. Responsible for viewing cash man- agement transactions, compliance reports and analyzing monthly analysis statements while also monitoring the cash flow of clients using an excel spreadsheet. Managed cash management products while developing a strategic pricing and goal strategy. Cash Management Officer, Assistant Vice President Company Name － City , State Produced and executed various cash management solutions for business clients in the Maryland and DC Regions. Responsible for the sale of Cash Management services as well as the maintaining of existing businesses within the market. Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash management pricing. Worked with business clients to implement ATM's, while monitoring cash requests, and ATM usage at specific business locations. Reduced Bank costs by 12% Completed more than 50 presentations and proposals. Education University of Phoenix and Fairleigh Dickinson University － City , State 05/2000 B.S : Business Management Business Management Principals of Banking/Laws of Banking Management - Relationship Operations/ Retail Banking/ Business Banking 2018 Business UMUC － City , State , USA Leadership & Professional Affliations - Howard County Academy of Finance Board - Board Member 2010 - Howard County Advisory Board - Board Member 2010 - Certified Business Women's Network - Women Business Advocate 2010 - Howard County Chamber of Commerce 2010 - Montgomery County Chamber of Commerce 2012 - Ambassador Junior Achievement Program 2008 - The Ray Lewis Foundation - Finance Chairperson 2003 - Baltimore 1000 - Financial Seminar Leader 2016 Technical Skills Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System. CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard.

BANKING

BUSINESS BANKING SPECIALIST Summary Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships Skills Microsoft Excel, Microsoft Word, and Microsoft Outlook Languages Fluent in English and Spanish- Reading and Writing Experience 01/2016 to Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills. 01/2014 to 01/2016 Personal Banker Company Name － City Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups. Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times. Mitigating losses and Risks for the branch. Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers. Partner with branch manager and service manager to coach and mentor team members. Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers. Covering other branches while management is out of the branch. Attending the Business Hubs every Thursdays. Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals. Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals. Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role. Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses. Experience interacting positively with difficult or hostile customers. Providing Notary Service for our customers and non customers. Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions. Stay within all store policy and procedure, mitigating losses. Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve checks for cashing, and answer questions on accounts, loans, and statements. Assist customers during loan and account application process. 01/2013 to 01/2014 Lead Teller Company Name － City Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all. Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts. Follow procedures to minimize errors and reduce fraud. Provide customers with new products and services to help them succeed financially. Create, train, and coach a successful service and sales team. Ensure compliance with audit and operational regulations and guidelines with the bank. Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results. Education and Training High School Diploma : Math University of California, Riverside － City , State , United States Skills Customer engagement, clerical support and the ability to interact effectively with a diverse group of individuals at various ages.  Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach to build long lasting customer relationships and expanding my client portfolios. Possess excellent interpersonal, analytical, and organizational skills.Excel within a highly competitive environment through effectively managing, training and motivating a diverse team. Excellent working knowledge using both IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft Outlook.  Fluent in English and Spanish- Reading and WritingBeing recognize from Merchant manager, Retail Small Business Credit Consultant, and Payroll Partner numerous times. Being nominated for Searching for Stars and attending the dinner ceremony. Notary Public Activities and Honors Honor Society

BANKING

SENIOR SOUS CHEF Summary Chef with nine years of culinary experience and eleven total years of hotel experience. Skilled in leading and Raised banquet quality of food at the Renaissance Grand in St.Louis 39 points in a 6 month period Executed planned events such as Nola goes pink, Essence Fest and also New Orleans Food and Wine Festival motivating a team and consistently meeting my GSS quality of food goals. Highlights Trained in Sous Vide cooking Menu development Talent development Atlas Experience working Carpedia Modernist cooking knowledge Accomplishments 2014 silver medal winner in New Orleans Wine and Food Experience Raised the AES from a 50(previous leadership) to an 82 at the New Orleans Marriott Manager of the Quarter Nominee Fourth Quarter 2014 Cooked for Marriott Board of Governors Improved the food quality of food score 6 points at the JW Marriott Pilot Hotel for Chef's Market/ Fresh Bites  Experience 04/2016 to Current Senior Sous Chef Company Name － City , State Oversee three different outlets Improved Restaurant Quality of Food by 6 points in 2 years Developed menus for breakfast, lunch and dinner Achieved 87 for Associate Engagement Survey during my leadership Worked extremely close with Carpedia( consulting firm) Currently managing 3 managers and over 60 associates 15.6 million in food sales for 2016 04/2015 to 04/2016 Sous Chef Company Name － City , State  Oversaw the pm culinary operations Improved quality of food scores by 3 points during first year on the job Trained and developed new Assistant Sous Chef and lead cook Assisted the Chef in achieving not only GSS goal but also financial Assistant Sous Chef Company Name － City , State Made schedules Scored an 82 on the AES survey bridged the gap between am and pm attended WIG sessions won silver medal in the NOWFE competition menu development. 12/2014 to 04/2015 Kitchen Supervisor Company Name － City , State Oversaw the am shift Part of a renovation(M Club) Did scheduling and ordering for the hotel restaurant 02/2014 to 12/2014 Banquet Cook 2( Lead Cook) Company Name － City , State Attended daily BEO meetings Prepped and fired functions for upwards of 1500 guests Prepared tastings for VIP clients Delegated prep lists and daily cleaning lists to the team Education 2005 GED : General SWIC － City , State , United States Skills Highly Focused and Driven High Volume Production Capability High Profile Events Reliable

CHEF

PRESIDENT/CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive with experience in  offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Skill Highlights Leadership/communication skills Project Management Regulatory Affairs Budgeting expertise     Employee relations Human resources Market research and analysis Staff Development Core Accomplishments Spearheaded successful completion of a $5 million dollar Capital Campaign.  Increased the overall organizational revenue from $10 to $11.5 million. Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs. Introduced and Implemented Foster Care Services  to decrease continuum of service gaps. Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015. Professional Experience President/Chief Executive Officer Oct 2010 to Current Company Name － City , State ➢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ➢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ➢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ➢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements. ➢ Supervision of the budget process. ➢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds. ➢ Directs the preparation of funding proposals. ➢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ➢ Provides opportunities for staff development. ➢ Oversees the establishment and implementation of personnel policies. ➢ Serves as the agency spokesperson to clients, other community organizations, and the public. ➢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources. Executive Director (Ohio) Jan 2009 to Oct 2010 Company Name － City , State Columbus, Ohio ➢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ➢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ➢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ➢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ➢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ➢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ➢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ➢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings. Assistant Director Jun 2002 to Jan 2009 Company Name － City , State Columbus, Ohio ➢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ➢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ➢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ➢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ➢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ➢ Reviewed and assigned new cases. Child Welfare Caseworker Jul 1998 to May 2002 Company Name － City , State ➢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ➢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ➢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ➢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ➢ Performed and monitored placement activity, supervised visits with parents, and transported children. Program Worker Apr 1996 to Aug 1998 Company Name － City , State ➢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ➢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ➢ Attended scheduled trainings as assigned and performed other direct care duties as assigned. Youth Leader Jun 1995 to Apr 1996 Company Name － City , State ➢ Provided one-on-one and group supervision to children with severe behavioral problems. ➢ Developed behavior modification plans to increase positive behaviors of the children. Education B.A. , Psychology 1995 Bethany College － City , State , US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology M.S. , Human Services Management 2001 Franklin University － City , State , US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management Professional Affiliations United Way of Central Ohio Finance Committee Member  Past Board member of Ohio Association of Child Caring Agencies (OACCA) Presentations �  The John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State University. �  L2000 Leadership Academy for Mental Health and Addiction Services Professionals.   �  Presenter: Child Welfare League of America Conference-New Orleans. �  Improving Outcomes: Merging Best Practice and Managed Care Strategies.   �  Presenter: Child Welfare League of America National Conference-Washington D.C. �  Improving Outcomes: Improving Outcomes in Child Welfare.   �  Presenter: Foster Family-Based Treatment Association Conference-Pittsburgh, PA.  �  Improving Outcomes: Merging Best Practice and Child Welfare Privatization Strategies.   �  Presenter: Foster Family-Based Treatment Association Conference-Orlando, FL. �  Improving Outcomes: Merging Best Practice and Child Welfare Privatization Strategies.   Skills Executive Level, Operations, Proposals, Coaching, Teaching, Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance

ADVOCATE

ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 to October 2014 Assistant Banking Center Manager Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals. Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force. Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers. Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions Company Name March 2008 to March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009 Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers Company Name November 2006 to September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives Company Name July 2000 to October 2006 Senior Loan Officer Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005 Hired, managed, and trained new loan officers for mortgage production and sales Funded over $100,000,000 in mortgage loans for single and multi-family properties Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans Education University of Michigan, College of Engineering BS : Electrical and Computer Engineering Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering University California 2015 Certificate : Project Management City , State , US University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient Certifications Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management Professional Affiliations Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word

BANKING

BUSINESS DEVELOPMENT MANAGER Highlights ADDITIONAL SKILLS Fluent in 4 European Languages: English, French, Italian and Greek. Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system. Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012. Highly organized, enthusiastic and financially astute. Personable and energetic. Experience Business Development Manager April 2007 to Current Company Name － City , State Founded a language service to assist individuals and corporations with foreign language requirements. Offer Italian and French classes to professionals and children in a class room environment and privately. Develop proprietary teaching and training materials tailor made for each student group. Translation services (written and simultaneous) in and out of Italian, French and English. Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions. Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA. Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities. Generated opportunities for meetings with key decision makers to drive the sales process forward. Initiated and implemented sales strategies to increase profitability with key accounts. Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry. Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors. Used sales forecasting or strategic planning to ensure the sale and profitability of products and services. Analyzed business developments and monitored market trends. Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services. Sales and Marketing Manager October 2006 to March 2008 Company Name － City Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives. Developed and implemented a sales and marketing program and corporate identity for this UK start-up company. Planed and created all the company's marketing and communication materials. Initiated and executed a sales plan with the objective of growing the company in the North American market. Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development. Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US. VP Sales and Marketing March 1994 to July 2001 Company Name － City Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA. Generated revenue from sales during this term, in excess of $10m. Developed and co-ordinated sales selling cycles and methodologies. Directed and oversaw the company's marketing function to identify and develop new customers for its products and services. Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach. Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs. Directly managed critical and new client accounts and co-ordinated the management of other accounts. Managed the relationship with partners (domestic and international), vendors, distributors and VARs. Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment. Executive Assistant January 1991 to December 1994 Company Name － City Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management. Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes. Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders. Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue. Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments. Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors. Managed a team of "floating staff" to be assigned to trouble shoot areas of concern. Education MSc : Trade and Finance CITY UNIVERSITY BUSINESS SCHOOL － City , UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990 BA : French and Italian THE UNIVERSITY OF HULL － City , UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989 Accomplishments BA (Honors) French and Italian, July 1989 Certifications PTA Skills Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping

BUSINESS-DEVELOPMENT

FINANCE OFFICER Professional Summary To attain a full-time position in the accounting and finance field where I can utilize the concepts I have learned and the experience I have gained to add value to the company. 25 years of work experience. Fields of expertise include government accounting, auditing and budget management. Assigned as Finance Officer and Acting Bureau of Internal Revenue Representative for 8 ½ years at the Philippine Consulate General, San Francisco. Succeeded in increasing BIR income tax collections by 500%. 17 years with the Philippine Department of Tourism as an Administrative and Finance Officer. Responsible for finance & budget management. Outstanding organization skills and excellent communication skills. Detail oriented and dependable team player. Skills Work History Finance Officer , 01/1997 to 04/2014 Company Name – City , State Managed working funds of the office. Maintained general ledger of the office. Reconciled sub-ledgers to general ledger account. Reviewed financial status to ensure there are no discrepancies. Prepared monthly financial statements such as reports of disbursement, liquidation report and bank reconciliation. Prepared annual budget analysis and proposal. Prepared bi-monthly payroll to four staff. Reviewed and processed accounts payables. Assisted internal auditors during audits. Researched accounting and audit issues and complied accordingly with generally accepted accounting principles. Maintained and regularly updated inventory of promotional materials. Handled maintenance and procurement of office equipment and office supplies. Processed personnel records consisting of computation of leave credits, submission of daily time records, and leave of absences. Attended various travel shows to promote the Philippines as one of the best tourism destination in Asia. Handled logistics during big events such as finding the right venue, caterers, performers, sound system among others. Organized familiarization tours targeting mainstream tour operators in raising awareness that the Philippines is a great tourism destination. Tourism Assistant , 01/1994 to 01/1997 Company Name – City , State Handled accounting and financial reports. Entertained visitors of the Tourism Director. Answered phone inquiries and mailed brochures and promotional materials they requested. Processed personnel record consisting of computation of leave credits. Assisted on various functions of the office when needed. Finance Officer and Acting BIR Representative , 06/1985 to 12/1993 Company Name – City , State Managed Consulate funds averaging $600,000 per month. Transferred funds among other foreign offices averaging $50,000 per transaction. Coordinated activities for fiscal agents (Bureau of Internal Revenue, Department of Foreign Affairs and Commission on Audit) who visited San Francisco. Dealt with local banks and other Finance Officers within San Francisco in particular and the whole USA in general. Handled accounts payable. Prepared monthly financial report such as disbursements, status of working funds and bank reconciliation. Prepared annual reports such as budget proposal, comparative report of collection, statement of income, statement of expense and statement of working funds. Checked and receipted daily collections and prepared daily deposits. Prepared bi-monthly payroll for 40 staff. Account Examiner , 01/1980 to 01/1985 Company Name – City Examined financial reports of Foreign Service posts such as New York, Stockholm, Pakistan and San Francisco. Prepared reports of disbursements and collections of the above-mentioned posts. Liquidated cash advances of assistant secretaries and ambassadors. Acted as Finance Officer of UNGA (United Nations General Assembly) and UNCLOS (United Nations Law of the Sea). Entertained phone inquiries. Education Completed US Individual Income Tax Course by H& R Block 1982 - Passed, Philippine CPA Board Exam : 1 1994 Bachelor of Science : Commerce Accounting , 1 1975 University of Batangas (formerly Western Philippine Colleges) - City Commerce Accounting 1 1 Junior Philippine Institute of Accountants - Affiliations Philippine Institute of Certified Public Accountants Government Association of Certified Public Accountants 2 Skills accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports

FINANCE

ACCOUNTANT Summary Enthusiastic, knowledgeable professional with experience and proven success in program and project management, online and instructor led design, development and facilitation. Outstanding problem-solving skills, as proven through implementation of accounting software packages, significantly improving billing and reporting processes. Excellent management skills, encouraging career growth of subordinates through additional training and opportunities. Keep up-to-date with industry changes through professional affiliation. Core Qualifications Microsoft Office Suite *VideoScribe Software *PeopleSoft Finance Applications Professional Experience Accountant Senior Manager January 1995 to Current Company Name － City , State Project Management, Training Facilitation, Instructional Design and Development Managed the projects to design and develop the 1½ day instructor led training, Operational Effectiveness Phases I - IV for Select Service Assistant General Managers and Operations Managers, managing project milestones and coordinating resources. Currently developing Phase IV. Lead the design and development of the global Senior Property Executive Assessment training for Executive Recruiters. Developed the curriculum and training materials for the iT organization's professional development initiative. Lead the re-design and development of the global Interviewer Certification program. Managed the project to design and develop all training material for the myHR and PeopleSoft HRMS upgrade. Lead the re-design, development and program re-launch of the global At the Helm Front Office Leadership training program for the Full Service Rooms Operations Department, formulating project plans, performing needs analysis, securing and managing development resources and schedules. Designed, developed and facilitated instructor led and online classes for the organization's finance associates for Project Oceans and Project Eclipse. Delivered instructor led training to domestic and international audiences including the Change Management: The Fundamentals course. Client Relations and Program Management Learning representative to the Finance discipline, performing needs analysis and advising on learning strategies and training design and development for finance personnel. Coordinated the logistics for Headquarters training programs, including managing the instructor cadre, setting annual training schedules and booking and setting up training facilities. Designed and analyzed program evaluations using Vovici and Metrics That Matter software, with a view to making improvements in training offerings. Marketed the training program to potential participants to encourage associate engagement and development. Accounting Prepared financial statements. Liaised with international hotel controllers and regional office personnel pertaining to billing issues, often referencing original contracts to provide validity of costs. Analyzed profits and losses for various international regions, with an emphasis on explaining variances in actual to budgeted results. Managed staff of three accounting assistants, hiring, performing reviews, and molding their careers through appropriate training. JANET A. STRUDWICK, PMP® CPA PAGE 2 Implemented the International Fee Revenue Database and PeopleSoft billing module, replacing manual system, by entering data and testing over eight months, ensuring execution of billing in two days, rather than two weeks, thus resulting in more timely invoice delivery, payables receipt and robust financial reporting. Instructional Designer/Training Manager/Database Manager/Senior Accountant January 2003 to January 2004 Company Name － City , State Online Course Instructor January 1993 to January 1995 Company Name － City , State Education and Training Master of Science : Education , 2003 CALIFORNIA STATE UNIVERISTY, HAYWARD － City , State GPA: GPA: 4.0 Education with, and option in Online Teaching and Learning Creating Effective Collaborative Learning Experiences GPA: 4.0 Bachelor of Science : Accounting , 1993 UNIVERSITY OF MARYLAND, COLLEGE PARK － City , State Accounting Bachelor of Science : Business Administration , 1983 COLLEGE OF ARTS, SCIENCE, AND TECHNOLOGY － City , Jamaica Business Administration Publications California Virtual Campus The Issue of Gender in Online Teaching and Learning," April 2003 Managing Conflict in the Online Classroom," March 2003 Teacher Focus Newsletter Collaborative Learning: Benefits, Challenges, and How to Make it Effective," March 2003 Skills Accounting, billing, Change Management, contracts, Client Relations, Database, delivery, Eclipse, Finance, financial reporting, financial statements, Front Office, hiring, instructor, Instructional Design, Leadership training, logistics, managing, Microsoft Office Suite, office, needs analysis, payables, PeopleSoft HRMS, PeopleSoft, personnel, Program Management, Project Management, project plans, Teaching, training materials, training design and development, training material, training programs, upgrade, view Affiliations Project Management Institute *Member of the Association for Talent Development (formerly ASTD)

ACCOUNTANT

EXECUTIVE CHEF /CHEF MANAGER Experience Executive Chef /Chef Manager , 01/2014 to 01/2019 Company Name – City , State Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe. Created daily specials and rotating prepared food selections based on seasonal availability and customer demand. Hired and managed all back of house staff and front of house staff. Ensured personnel safety, kitchen sanitation and proper food handling and storage. Purchased food and cultivated strong vendor relationships. Coordinated and organized all restaurant inventory. Planned and executed catered events. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assured customer satisfaction in front of house. Financial management including food cost & labor. Chef /Banquet Chef , 01/2006 to 01/2014 Company Name – City , State Prepared various a la carte menu items and seasonal specialties for 150 + seat country club. Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people. Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating. Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based on seasonal pricing and product availability. Supply ordering and inventory. Hired, trained, scheduled and managed kitchen staff of 8-12. Monitored line processes to maintain consistency in quality, quantity and presentation. Chef/Kitchen Manager , 01/2005 to 01/2006 Company Name – City , State Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company. Managed kitchen staff team and assigned various stages of food production. Monitored quality, presentation and quantities of plated food across line. Assessed inventory levels every week and placed orders to replenish goods before supplies depleted. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques Twenty Water Street - Executive Sous Chef. 01/1995 to 01/2005 City , State Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions. Managed kitchen staff team of 10-15 and assigned various stages of food production. Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing. Oversaw hiring, training and development of kitchen employees. Produced or amended menus and item selections in conjunction with Executive Chef. Work History Executive Chef /Chef Manager , 01/2014 to 01/2019 Company Name – City , State Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe. Created daily specials and rotating prepared food selections based on seasonal availability and customer demand. Hired and managed all back of house staff and front of house staff. Ensured personnel safety, kitchen sanitation and proper food handling and storage. Purchased food and cultivated strong vendor relationships. Coordinated and organized all restaurant inventory. Planned and executed catered events. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assured customer satisfaction in front of house. Financial management including food cost & labor. Chef /Banquet Chef , 01/2006 to 01/2014 Company Name – City , State Prepared various a la carte menu items and seasonal specialties for 150 + seat country club. Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people. Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating. Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc. Planned promotional menu additions based on seasonal pricing and product availability. Supply ordering and inventory. Hired, trained, scheduled and managed kitchen staff of 8-12. Monitored line processes to maintain consistency in quality, quantity and presentation. Chef/Kitchen Manager , 01/2005 to 01/2006 Company Name – City , State Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company. Managed kitchen staff team and assigned various stages of food production. Monitored quality, presentation and quantities of plated food across line. Assessed inventory levels every week and placed orders to replenish goods before supplies depleted. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques Twenty Water Street - Executive Sous Chef. 01/1995 to 01/2005 City , State Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions. Managed kitchen staff team of 10-15 and assigned various stages of food production. Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing. Oversaw hiring, training and development of kitchen employees. Produced or amended menus and item selections in conjunction with Executive Chef. Education Associate of Science : Culinary Arts Johnson & Wales University - City , State Summary Skilled, creative, dedicated Executive Chef/Chef Manager with extensive culinary experience and knowledge in varied dining concepts and a large range of cuisines. Focused and efficient with a strong knowledge in food safety and sanitation guidelines. Adept at food purchasing, inventory and controlling food cost. Talented kitchen leader and team motivator successful at maintaining staff focus, efficiency and productivity. Certifications Certified Food Safety Manager National Registry of Food Safety Professionals Highlights Hands on knowledge of all phases of food preparation from casual to fine dining and catering Food & Labor Cost Control Banquet and catering menu planning, development, and service Recipe development and standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory and inventory control Knowledge of P & L accountability Kitchen equipment maintenance and repair Customer service orientated Employee hiring & training Computer proficiency Concept Cost Control Costing Customer satisfaction Customer service Equipment maintenance and repair Financial management Food Safety Forth Hiring Inventory levels Inventory Inventory control Personnel Pricing Processes Procurement Purchasing Quality Receiving Restaurant operations Safety Skills Hands on knowledge of all phases of food preparation from casual to fine dining and catering Food & Labor Cost Control Banquet and catering menu planning, development, and service Recipe development and standardization Gluten Free food preparation Certified Food Safety Manager Food procurement, inventory and inventory control Knowledge of P & L accountability Kitchen equipment maintenance and repair Customer service orientated Employee hiring & training Computer proficiency, Concept, Cost Control, costing, customer satisfaction, Customer service, equipment maintenance and repair, Financial management, Food Safety, forth, hiring, inventory levels, inventory, inventory control, personnel, pricing, processes, procurement, purchasing, quality, receiving, restaurant operations, safety

CHEF

SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month. Developed highly effective sales training strategies as Sales Manager of a 12-person team. Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year. Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP). Experience Sales Manager May 2011 to Current Company Name － City , State Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas. Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles. Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service. Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets. Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process. Respond to potential customer service concerns. Ensure customers receive the best customer experience and seek out opportunities for self-development. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. Addressed customer inquiries and resolved complaints. Created and directed sales team training and development programs. Branch Sales Manager Mar 2006 to May 2011 Company Name － City , State Manage the branch staff including hiring, training and development, and performance management. Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards. Demonstrate leadership proficiency in sales, service, operations, and management. Responsible for consistently meeting or exceeding branch sales performance standards. Manage and motivate staff consistently and fairly. Develop a sales environment through creative and promotional activities. Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales campaigns. Demonstrate commitment to consistently deliver positive customer service to achieve customer retention. Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing. Oversee loan turnaround times to ensure quality customer service. Establish professional networks by building a referral base and providing resources to "centers of influence" on industry trends and bank products. Initiate, complete, and maintain customer profiles. Support customer on-boarding process through follow-up. Achieve results through managing, motivating and coaching staff in sales and service efforts. Display professional verbal, written and interpersonal communication skills. Represent the bank in the community. Mortgage Consultant Mar 2004 to Mar 2006 Company Name － City , State Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans. Work with customers on the phone and in person throughout the credit application and approval process. Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less. Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS). Proven ability to self-source leads and to create profitable business relationships with referral partners. Education Bachelor of Business Administration , Computer Information Systems General Business 4 2001 Western Michigan University － City , State GPA: with Honors Magna cum laude Computer Information Systems General Business with Honors Magna cum laude Recipient of [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written

SALES

SENIOR CONSTRUCTION PROJECT MANAGER Professional Summary Senior Construction Manager EPCM Safety/Mitigation, JSA, rules, regulations, work procedures and emergency response. Design, Standards, Land Development, Infrastructure, Wet and Dry (PGE/SCE) utilities, Road Paving/Engineering, Caltrans/Public Works, Permits and Traffic Control. Twenty+ years experience on a team oriented, multi-disciplinary environment in the commercial, industrial and residential field. Professional experience ensuring time, cost effectiveness and liability minimization of personnel, equipment and material by estimating, reviewing plans, submittals/RFI, approving bid packages, proposals, RWO, WO and CO. Coordinate and schedule all phases of construction, safety, erosion control, land development, infrastructure, shut downs, tie ins, paving/road and environmental solutions. Forward planning, grading, CPUC: G.O. 95, 128 and rule 20, street utility improvements, bond release and final Fire Dept. inspections to start the reimbursement and building occupancy process for a number of developments. Track record of estimating, proposing and bringing complex construction and land development projects with up to $225M and 200+ employees, fleet of heavy equipment and material from conception to completion within budget and on time. Core Qualifications Microsoft Project, SAP, SRM, BPC, SCADA, GIS, Word, Excel, Power Point and Outlook Experience Senior Construction Project Manager January 2002 Company Name California, U.S. Projects Completed: PG&E Projects: Electrical EGI/ Substation San Luis Obispo, CA. Management, coordination, forecasting and scheduling Electrical Generating Interconnection, Substation and SCADA ( E, EP and EPC) construction, operational and pre-operational equipment, land development, grading, infrastructure, environmental and animal abatement solutions for a number of Transmission and Distribution, SCADA automation projects located in California Los Padres, area 4 region. Aera/Sturgeon Services Intl. Project: Industrial Bakersfield, CA Management, coordination and scheduling of construction, land development, grading, infrastructure and environmental solutions for a Water Treatment Injection Plant in Beldridge, California. Brinderson, Project: Commercial/ Industrial/ Public Works Bakersfield, CA Management and coordination for the $225M design built Energy Procurement and Production: engineering, land development, infrastructure, road estimating/paving and construction of several commercial buildings, installation of piping, controls, monitoring and pre-operational process equipment for the development and enhancement of two leases in Lost Hills California. Commercial/ Industrial/ Public works Santa Fe Springs, CA Management, coordination, scheduling and estimating for the design built, engineering, paving, land development and construction projects such as the expansion of the Naval Facility in Pearl Harbor Hawaii, Water Treatment Plant expansion projects in Bakersfield and Wind Turbine Project for The Los Angeles Department of Water and Power. Reynen&Bardis Comm., Project: Residential/ Public Works Visalia, CA Construction and Land Development management of numerous projects throughout the Central Valley and surrounding areas. Coordination and scheduling of engineering, infrastructure, public works and road/highway paving. Review and approved all bid proposals, invoices, RWO, WO and CO. Coordinate with City Building and Fire Dept. officials for final street improvement inspections to initiate the bond reimbursement process. Surveying, grading, underground wet and dry utilities, rule 20 and city improvements for future expansion. KBHome, Project: Residential/ Public Works Valencia, CA Management, coordination and scheduling with Forward Planning, City/County Building Departments and subcontractors for the completion of surveying, grading, underground wet/dry utilities, road paving/engineering, S.W.P.P.P. compliance and public works. Bond release street improvement inspections for security deposit reimbursement. Final Fire Dept. inspection for occupancy of numerous residential projects throughout the Central Valley and LA County. Lundgren Management, Project: Commercial/ Public Works Valencia, CA Managed, coordinated and scheduled prime contractors for an elementary school infrastructure project. In charge of all pre-construction and construction set up, surveying, offsite wet/dry utilities, soil report verification and setting up grading for final pad certification and inspection. Reviewed bid packages/proposals, permits, submittals, R.F.I.’s, and change orders. Safety and compliance with SWPPP rules. Towbes Group, Project: Residential/ Public Works Santa Barbara, CA Managed, coordinated, and scheduled subcontractors throughout all phases of construction to completion. Arranged county inspections, reviewed permits, submittals, R.F.I.’s, and change orders. Assured safety and compliance with S.W.P.P.P. rules and regulations. Responsible for all surveying, grading wet/dry utilities, street improvements, traffic control and road paving/engineering. Senior Construction Project Manager January 2002 California, U.S. Projects Completed Continue:. Steton Construction, Project: Commercial Brea, CA At the Aerospace Corporation government facility, managed, coordinated and scheduled subcontractors in the structural renovation and retrofit of several buildings and laboratory facilities. Updated all framing, plumbing, electrical, HVAC, controls, and fire code issues. January 1997 to January 2002 Company Name Project Manager, Project: Residential/ Public Works Orange County, CA Managed, coordinated and scheduled subcontractors, inspections, permits, submittals, RFI’s, approved RWO, WO and CO. Assured safety during construction and completion of several residential projects throughout Ventura and L.A County. Responsible for the inspection, approval and completion of all grading, surveying, underground wet/dry utilities, road construction paving and engineering. 1986– 1997 Projects Completed:. Texaco/Smith Construction, Project Manager, Project: Commercial/ Industrial Ecuador, South America At the Raptor Rain Forest Project, managed and supervised a $125M Environmental/Remediation, Land Development and Construction Project with 200+ employees. Ensure time cost effectiveness and liability minimization of personnel, equipment and material for several off and on-site projects where grading, road paving/engineering and several infrastructure and construction projects were developed. Company Name － City , State Supervised a number of projects at Refineries and D.W.P’s throughout Southern California such as the Arco Clean Fuel Project. Managed and schedule construction of structures, process equipment and infrastructure ensuring a safe and timely completion of every task for the improvement of buildings, underground utilities, road construction, soil decontamination, containment and change of custody of environmental contaminated materials. Kasler Construction, Assistant Project Manager, Project: Highway, Bridge/Underpass Santa Barbara, CA Highway road Construction design built and Engineering. Coordinated, scheduled and conducted inspections with subcontractors on a FREEWAY and BRIDGE/UNDERPASS project with CALTRANS for the City of Santa Barbara. Submittals, change orders, R.F.I’s, and general construction contract administration. Consolidated Concrete Structures, Assistant Superintendent, Project: Commercial Oxnard, CA Business Center Complex Development: Assisted in the supervision and development of numerous commercial buildings and assured the safety of employees during the construction and completion of several TILT-UP structures. Education M.S B.S : Petro/Civil Engineering University of Southern California (USC) － City , State Petro/Civil Engineering PG&E Frontline Construction, Contract and Project Management, SWPPP, Air Pollution Control, WESTEC: PASSPORT and BEST Plus Safety Training, 40 hours Hazwoper, Trench and Excavation, First Aid and Safety Certifications ROTC, C.O. Core Training, P.C. 832 Peace Officers Standards and Training. Class A license. Languages Fluent in Spanish. Skills automation, C, CA, contract administration, Ventura, D.W.P, estimating, First Aid, forecasting, framing, GIS, government, HVAC, inspection, materials, Excel, Outlook, Power Point, Microsoft Project, Word, Works, Naval, P.C., Pearl, personnel, plumbing, prime, process equipment, Procurement, Project Management, proposals, renovation, RFI, Safety, San, SAP, SCADA, scheduling, Fluent in Spanish, supervision, Transmission, utilities, Water Treatment

CONSTRUCTION

HR COORDINATOR Summary To obtain a Human Resources Generalist position that will fully utilize my extensive background and in HR, including experience in onboarding, payroll, benefits and compensation, HR policies and training and development Human Resources Skills Payroll · Benefits Administration · Employment Law · FMLA/ADA/EEO/WC · HR Policies & Procedures · Staffing & Retention· Employee Relations · HR Program/Project Management · Orientation & On-Boarding · HRIS Technologies · Training & Development·  Performance Management  Professional Experience HR Coordinator 12/2015 to Current Company Name City , State Process bi-weekly benefits deduction for payroll on time in Fidelity payroll system and answered employee's questions regarding timesheet, leave, and pay questions.        Worked with senior-level management to create fair training and development policy. Administered training and educational assistance program and application. Monitor educational reimbursement process. Provided training and development to corporate managers  Key person in completing and submitting form 1095 and 1094 for Affordable Care Act (ACA) reporting requirement. Researched, attended webinars and kept open communication with vendor during the ACA compliance process.        Managed and administered Family Medical Leave (FMLA) and Disability (ADA) program, including keeping track of the status changes to ensure both employee and company is in compliance. Administered Paid Time Off (PTO) donation program for employees on FMLA.       Ensured full compliance of worker's compensation. Managed, supervised, and reported all Worker's Compensation cases and follow up with Worker's Comp vendor on each case until they close. Educated and advised employees on worker's comp. Trained manager on the reporting process for any workplace-related injury cases. Performed OSHA survey and report.         Administered benefits for all benefit-eligible employees. Actively participated and involved with yearly benefits open enrollment by personally visiting employees on client's site to deliver new plan year's benefits information. Sent out 401K notification to employees.  Instrumental in the entire onboarding process. Conduct and present new hire orientation on a weekly basis. Sent out offer letter and employment agreement Performed background check on corporate hires and advised HR Director on the results. Process E-verify for all new hires. Addressed inquiries from employees and management regarding new-hire activity. Provide support to employees in-person, over the phone, and through e-mails. Solved and assisted management in multiple employee-related issues.         Main person for managing and maintaining Flexible Spending Account (FSA) benefits including health, dependent care, transit, and parking In charge of maintaining benefit enrollments on Kelly website.         Lead person for monitoring and maintaining company's Learning Management System – BizLibrary. Using BizLibrary to conduct annual compliance training course to approximately 500 employees and generating weekly training completion report.        Played a key role in annual performance review process. Maintained and trained managers on the performance management system – Halogen. Assisted employees with technical issues using Halogen and how to fill out the review form.         Ensuring successful implementation of new HRIS system, Del-Tek by testing out multiple HR-related functions and compile HR forms and documents for the Del-Tek system.         Reviewed federal, state, and local employment law to confirm and enforce company compliance. Ensure clear communication with benefits and business vendors when there is a change. HR/Payroll Coordinator 07/2015 to 12/2015 Company Name City , State Specialize in payroll-related task, issues, and wage compliance Maintain and process weekly payroll, manual checks, and commissions on ADP system for three dealership locations Process employment verification requests Set up new employees and terminations using Applicant One, ADP and Reynolds Update and verify I-9 forms Assist with worker's compensation Process wage garnishments and child supports Process onboarding documents Answer employee's questions on policy, payroll, benefits, and wage deductions. Human Resources Communications Executive 04/2012 to 02/2012 Company Name City Organized monthly New Executives Orientation (Onboarding) Program Interviewed employees, prepared speeches and write-ups for internal activities Wrote, edited and prepared 90% of write-ups in the internal newsletter on time Increased the edition of Resort Living newsletter frequency from bi-monthly to monthly Assisted in organizing company's biggest internal annual event for 13,000 employees. Human Resources Executive Secretary 02/2011 to 04/2012 Company Name City Organized and managed Human Resources department's events and meetings Created and managed the Senior Vice President of HR and Legal's calendar and meetings Prepared minutes for the department's monthly meeting Assisted in preparing department's Standard Operating Procedure manual Assisted with HR admin works as required Ordered and controlled the office supplies. HRIS and Software Skills Advance in administering employer website for Halogen, Fidelity (payroll and 401k), Kelly, Discovery Benefits and PCR applicant tracking system Intermediate knowledge in Applicant One, ADP, Del-Tek and Reynolds Advance knowledge of Microsoft PowerPoint, Excel, and Words Beginner knowledge of Microsoft Access Beginner knowledge in Content Management System (CMS) Accomplishments Revamped the orientation process for all new hires that will be implemented company-wide. Ensured department's functionality and dependability by performing multiple additional department's tasks seamlessly during a rough transition period. Fostered an open communication and teamwork environment by working with multiple departments, and team members when working on a project. Was noted as a team player by teammates and supervisor. Worked with upper management to revise and create new training application form, policy, and procedure. Created offer letter and employment agreement templates for the company and assisted in revising employee's 60-day check-in form and policy ​ Education Bachelor of Science : Management George Mason University City , State Management 3.84 Excellence in Major and Magna Cum Laude Related coursework: Teamwork, Intro to HR, Advance HR, and Honors Seminar in Leadership Associates of Arts and Science Degree : Business Administration Lord Fairfax Community College City , State Business Administration 3.77 Magna Cum Laude Languages Speak fluently in English, Chinese (Mandarin and Cantonese), Malay  Membership, Trainings, and Certificates Member of Society for Human Resources Management (SHRM) 04/2015 to Current Essentials of HR Seminar 04/2016 Form I-9 and E-Verify by SHRM 02/2016 Certificate of Excellence in the Major of Management 05/2015 Presentation skills training through Knowledge Sharing Sessions, Malaysia 09/2012 Corporate Grooming and Business Etiquette Training, Malaysia 03/2012 Malaysia Leadership Conference, Washington D.C. 12/2011

HR

STAFF ACCOUNTANT Summary EXPERIENCED ACCOUNTANT with more than 15 years of accounting and financial analysis experience. Expertise in budgeting and economic analysis, financial reporting, and resource analysis/optimization. Solid record of performance managing analytical studies, key initiatives, and high-profile performance improvement projects. Technical expert and analyst on complex program issues. Solid critical thinking, problem-solving, research and liaison skills. Recognized for outstanding communication skills, flexibility, keen political savvy, sense of humor, and leadership abilities. AREAS OF EXPERTISE: Accounting; financial analysis; program evaluation and management; strategic and operations planning and streamlining; operations management; workforce analysis and manpower planning; operational, financial, and compliance auditing; profit/revenue analysis; internal control reviews; process improvement and simplification; team and project leadership; quantitative/qualitative analysis; risk and feasibility assessment and management; database management; statistical analysis; technical, regulatory and best practices research; Skills Lawson, Invision, QuickBooks, MS Word, Excel, PowerPoint, Lotus Notes, and Meditech Experience 01/2001 to 02/2011 STAFF ACCOUNTANT Company Name － City 40 hours/week, ANALYZED FINANCIAL REPORTS AND PROGRAMS TO RESOLVE PROBLEMS. Formatted and prepare internal financial reports for various entities. Monitored and researched significant revenue and budget variances, including actual costs versus budgeted costs, recommending alternative courses of action. Resolved complex issues involving multiple aspects of financial management. Reviewed policies and principles to plan and develop financial controls and made changes and additions to cost allocation codes. ANALYZED AND RECONCILED A VARIETY OF ACCOUNTS AND TRANSACTIONS: Monitored, reconciled, researched, analyzed and quickly responded to inquiries on balance sheet accounts. Updated monthly schedules for fixed assets and presented findings to senior management. Reconciled payroll tax withholdings and processing. Prepared monthly journal entries to record fixed asset activity and maintained construction in progress accounts. Assisted in researching and resolving variances on reports. Provided financial statements and prepared reports of statements. ADVISED SENIOR MANAGEMENT on financial-related issues based on technical expertise. Identified challenges and determine appropriate corrective action. RECOMMENDED PROCESS IMPROVEMENTS by continually researching, analyzing and monitoring internal controls, financial systems, and accounting practices. Recommended new processes to improve the efficiency and accuracy of fund execution, monitoring, control, and account maintenance. ATTENTION TO DETAIL: PREPARED, RECONCILED AND SUBMITTED TRANSACTIONS: Tracked, updated, reconciled, and managed Lawson fixed asset accounting system. Reconciled physical inventories to Lawson fixed asset system. Performed monthly reconciliation of fixed assets to the general ledger. Various monthly account reconciliations. Completed regular audits of financial controls. Ensured information recorded and submitted was current and accurate. Prepared audit schedule for independent external auditors including support documentation. PREPARED CLEAR, CONCISE PRESENTATIONS AND REPORTS based on financial analyses and audits. Effectively expressed complex, highly technical information into understandable concepts and ideas for management. Generated monthly reports departmental financial reports. Developed talking points, summaries, briefings, reports, data analyses, budget projections, and correspondence. Drafted and edited documents and reviewed content for accuracy. DEVELOPED AND MAINTAINED COLLABORATIVE RELATIONSHIPS with internal and external customers and negotiated solutions to meet organizational goals and objectives. Partnered with team members to establish streamlined financial and business strategies. Served as point of contact for central business office in White Marsh, Maryland to resolving issues and providing guidance relative to financial problems. Worked with departments to ensure their expenses are accurately recorded through accruals and purchase order analysis. KEY ACCOMPLISHMENTS: + Implemented a computerized capital budget review system in Lotus Notes email system. Worked closely with Washington Hospital Center's management and financial accounting systems department. As a result, the computerized version was more efficient and effective for Washington Hospital Center's capital budget review and eliminated lost and misplaced paperwork. Worked on a continuous Xerox copier project on a monthly basis for two years which successfully identified over 200 cost centers at Washington Hospital Center. The project identified zero usage copiers. Prepared an Excel spreadsheet and tracking system for cost centers with meter usage, previous monthly billing, the name of cost center name, number, and contact personnel, Xerox copier model and serial numbers which were all provided to WHC's and Xerox management. This project and resulting information prevented Xerox Corporation from double billing Washington Hospital Center for non-operational machines and prepared journal entries to reflect changes. Worked closely with various departments such as design and construction, Biomed, and finance to close out work in progress accounts. Researched, reconciled and analyzed 250 construction in progress project accounts utilizing Lawson fixed asset management system and Excel spreadsheets. Reviewed support documentation, contracts, and the hospital's standard operating procedures. Tracked obligations and expenditures on a monthly basis from generated Lawson reports. Presented findings to Washington Hospital Center's management which decided which construction in progress accounts to close out. 01/2000 to 01/2001 ACCOUNTS PAYABLE REPRESENTATIVE Company Name － City 40 hours/week MANAGED FINANCIAL FUNCTIONS AND COORDINATED DAILY ACCOUNTING FUNCTIONS of a high profile regional medical facility. Formulated and implemented processes for reviewing recurring payments and processing invoices, vouchers, reimbursements and check requests. Performed necessary administrative support for payment documentation. LED EXTENSIVE BUSINESS STUDIES to identify and resolve payment challenges and conflicts among business partners. Conducted analyses and evaluated the effectiveness of programs and operations to determine options for problem resolution within the company while considering the impact on cost controls. Partnered with procurement department to resolve all pricing and quantity issues. CUSTOMER SERVICE Provided assistance and advice to internal and external customers professionally and courteously, adhering to established timelines for a response. Identified appropriate referrals and alternatives when required. Valued by management and colleagues for exceptional customer service practices. EFFECTIVE ORAL AND WRITTEN COMMUNICATION: Communicated efficiently with diverse stakeholders and customers at all levels. Independently prepared, designed and edited reports, letters, memos, spreadsheets, forms, correspondence, summary statements, briefs, flowcharts and other documents. Ensured all communications adhered to organizational standards for construction, format, and completeness, including rules of spelling, punctuation, language use, and understandable language guidelines. Education and Training 06/2012 MASTER OF BUSINESS ADMINISTRATION : Accounting Strayer University － State Accounting 1986 BACHELOR OF SCIENCE Southern University at New Orleans － City , State Skills account reconciliations, ACCOUNTING, accounting system, accruals, administrative support, asset management, ATTENTION TO DETAIL, balance sheet, billing, budget, business strategies, ORAL, CONCISE, content, contracts, customer service, design and construction, documentation, email, SENIOR MANAGEMENT, finance, FINANCIAL, financial accounting, financial analyses, financial controls, financial management, financial reports, financial statements, fixed assets, forms, general ledger, Lawson, letters, Lotus Notes, Meditech, Excel spreadsheets, Excel, office, PowerPoint, MS Word, organizational, payroll, personnel, copiers, policies, PRESENTATIONS, pricing, problem resolution, processes, procurement, progress, QuickBooks, researching, spreadsheets, spreadsheet, tax, WRITTEN COMMUNICATION, Xerox copier

ACCOUNTANT

GLOBAL HR MANAGER Summary A Global HR Professional with 10+ years' progressive experience across industries and geographies. A unique skillset combination project management , HR business partnering, and building HR programs aligned with business strategy to drive successful results. Highlights Microsoft Word, Excel, Project, Visio, Power Point,   SAP, Adobe Acrobat Professional Experience Global HR Manager June 2012 to September 2015 Company Name － City , State Leading US R&D Center Rockville, MD Relocation Project Managing Technical Leadership Program (TLP), a rotational leadership development program - partnering with senior leaders in manufacturing and HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, and Brazil Designed and lead cross-function key strategic HR projects and programs for manufacturing (2,600+ employees) : Flight Risk Analysis and Mitigation, Technical Development Global Career Framework, and Global Job Family Architect etc Facilitated 7 Global Engagement Survey "Result to Action" deep-dive sessions with global function leaders and local HR partners biennially Partnered with Director of Leadership Development to redesign M Compass, the first-time manager development program Rolled-out Mentoring Program for developing top 40 talents within manufacturing organization annually Designed corporate and divisional learning nomination process to ensure fair allocation across manufacturing locations Drive and roll-out divisional HR processes globally, ensured timely completion, compliance and final submission to corporate: Performance Management Process, Organization Talent Review, and Stock Award Program Nominations etc Leading Talent Management and Development Process improvements at all major sites with a special focus on Manufacturing head's staff and next level positions. Identifying succession gaps during the OTR Talking Talent Sessions for top 2 level 50 successors annually Overseeing and be ultimately responsible for data analysis and project support of a team of 1HR Analyst and 2 HR Interns. Global HR Analyst November 2010 to June 2012 Company Name － City , State Developed and implemented staffing process for Global TLP Associates with distinct approaches in China, India, and Brazil. Provided online training support of technical knowledge, management skills, and language learnings for TLPs and top talents. Organized Global HR Monthly Leadership Meeting with local HR heads around all manufacturing sites. Facilitated performance calibration process and annual merit and incentive planning process for Manufacturing function. HR Generalist May 2009 to August 2010 Company Name － City , State Analyzed competency and knowledge gap and designed action plans for IT functional off-shoring project in India. Redesigned organizational structure & hiring strategies for 200 employees at a new manufacturing plant in Germany. Designed & created Global Engagement Survey analysis reports for US, Latin America, IT, Finance, and Communications. HR Generalist July 2006 to June 2008 Company Name － City , State Delivered strong management of diverse human resources functions for client base of over 300 employees at headquarters including staffing, training, organizational development, labor relations, and HR information systems administration Designed recruitment strategy action plan and set challenging benchmarks to evaluate recruiting partners Successfully staffed over 200 positions at headquarters and R&D laboratories in a timely and effective manner Utilized SAP Human Resources Information Systems (HRIS) for personnel changes; designed automatic analysis reports Collaborated with HRIS specialist to improve data accuracy in SAP system and monthly, quarterly, and annual reports Effectively handled labor relations cases in support of organizational restructuring efforts Played a key role in the revision of labor contracts and employee handbook to achieve legal compliance Contributed to Kraft's recognition as China's Top Employer in 2007 in a survey conducted by CRF, a European HR consulting firm, while partnering with teams in compensation & benefits and organizational development. HR Specialist August 2003 to July 2006 Company Name － City , State Managed the implementation of HR practices and services among 2,200+ sales employees in 45 regional offices in China Developed HR plan with responsibility for performance evaluations, salary negotiations, headcount budget management Supervised Nestlé campus recruitment and interviewing process with Assessment Center tool among top universities in China Consulted with personnel on important HRIS maintenance and database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, and HR ROI's Coordinated annual salary review and compensation analysis and processed employee incentive adjustments processes. Education Master of Industrial and Labor Relations : Human Resources and Organizations , 2010 Cornell University, School of Industrial and Labor Relations － City , State , USA Human Resources BBA : Human Resource Management , July 2003 TIANJIN UNIVERSITY OF FINANCE & ECONOMICS － City , State , China Resource Management Languages Mandarin Chinese (native), Spanish (basic), German (basic) Professional Affiliations Global Professional of Human Resources (GPHR), Society for Human Resource Management (SHRM) July 2012- Present Professional of Human Resources (PHR), Society for Human Resource Management (SHRM) July 2012 -Present Skills Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports

HR

NEW BUSINESS DEVELOPMENT MANAGER Summary BUSINESS LEADER & SALES MANAGER Collaborative Management / Business Strategy / New Business Development An accomplished leader with a strong background in complex, high-volume and revenue business operations. A proven passion for customer service and operational excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of customers. Highlights New customer acquisition Trade shows Account management Special events planning Articulate public speaker Direct mail campaigns Stakeholder relations Accomplishments South Chamber Ambassador of the Month CAS Certification from Promotional Products Industry Certified Tourism Ambassador for Oklahoma  Promoted from Account Manager to New Business Development  after  nine  months of employment. Experience 02/2014 to Current NEW BUSINESS DEVELOPMENT MANAGER Company Name － City , State Sell and market promotional products to current and prospective customers. Bring new business accounts to the inside sales team for follow up and to build the foundation of new customer sales. Selected accomplishments: Provide consultation services to customers to help plan their marketing strategy. Utilize promotional products, printing, direct mail and email marketing to achieve a 50% increase in sales from 2014 to 2015. Forged long-lasting relationships with the community, suppliers and other nearby retailers. Increased store and associate involvement. Log sales orders with 2 different software programs. Accurately upload customer details and select inventory quantity and delivery date for their orders. Regularly meet with suppliers to determine products that were in high demand. Champion the execution of Lootfest, a promotional products tradeshow that drew a crowd of 300+ people. Host 2 lunch and learns to create a positive image of the business. Train, educate and mentor sales representatives, acting as technical product expert for all new and existing promotional products. Directly increase sales by $10,000 monthly. 06/2010 to 01/2014 Company Name － City , State Marketed and sold promotional products to customers. Liaised with senior management at customer locations to determine their overall business strategy as well as their sales and marketing goals and objectives. Selected accomplishments: Placed the correct products at customer locations based on their interview responses. Closely monitored the success or failure of products to constantly reconfigure strategy and product offerings. Increased department sales by an average of 10% each year. Aggressively targeted new customers and generated new revenue streams through exciting presentations and strategies. Creatively designed marketing programs for each department, specific to their targeted demographic. Assisted sales associates in obtaining an average of 10 new accounts each month. Maintained the cleanliness and overall design of the showroom, rotating product offerings to showcase new products. Optimized product placement to drive new interest in those products by 30%. 09/2006 to 06/2010 INSIDE SALES MANAGER Company Name － City , State Driving force in the inside sales department, directing new accounts towards qualified inside salespeople. Effectively trained, on-boarded and mentored sales associates to ensure their continued success. Selected accomplishments: Managed 95% of graphic work submitted by the sales department. Provided critical input to graphic design based on the customer's profile and demographic audience. Ran reports to analyze sales performance and raw data. Compiled this information in to reports for senior management. Adjusted sales strategy to steadily increase sales by 20% quarterly. Delivered all projects on time and within the specified budget. Continually searched for cost and time savings that met and exceeded expectations for each project. Drafted new policies and procedures for the sales department and new account acquisition department. Education ROSE STATE COLLEGE － City , State Taken Business and Marketing Classes Associate of Arts : Advertising & Public Relations WICHITA STATE UNIVERSITY － City , State Advertising & Public Relations CAS Certification from PPAI - Industry Specific Program in Business, Marketing & Sales (November 2015) .continued. Skills budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing & Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy

BUSINESS-DEVELOPMENT

CORPORATE CONTROLLER Summary Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies. 20 years of accounting / finance experience; leadership - staff & executive team ​Merger & acquisition experience - international, public, private equity firms Diverse - manufacturing, software, facilities/staffing, mortgage/bank, education, airline Multiple corporate structures - fortune 200, public, private, international, multi-state Multi-million dollar accounts - general ledger, cash mgt, fixed assets, budgets, forecasts Experience Company Name September 2017 to Current Corporate Controller City , State Oversaw accounting functions of 30-person staff - accounts payable, accounts receivable, general accounting, taxes, payroll, and cash management. Finance lead for acquisition that grew company almost tenfold -Kimco Facility Services, LLC. created and acquired a portion of another company through a private equity firm. Revenue grew from $18M to $175M; increased employees from 500 to 8,000 in 48 states. Grew accounting department from 6 to approximately 30; hired & trained new staff. Led financial transition for accounts payable, accounts receivable, payroll and general accounting within 6 months; met transition team deadlines. Set up new internal financial system / database for payroll, accounts payable, etc. Established new bank relationship and accounts for company's finances. Primary contact with bank for account implementation & day-to-day finances. Setup ACH and positive pay files, automatic payments, user/security settings. Payroll. Transferred 8,000 employee records from 3rd party payroll company within 4 months; set up payroll tax interface, direct deposit & payroll debit cards. Accounts Receivable. Transferred approximately 5K customer accounts, implemented credit card payments, changed all remittances to company's new bank. Accounts Payable. Set up all vendors and transferred invoices such as rents, utilities, and subcontractors; implemented online expense reports. Transferred over 700 employee cellphone lines, issued over 350 credit cards, transferred 350 vehicle licenses, issued gas cards for company vehicles. Business Analyst (moved back to Colorado Dec 14. worked remote & traveled). Direct report to executive team to solve acquisition issues and implement software & process improvements, including accounting procedures and customer work order processes. Developed / implemented billable work procedures. Linked revenue & expense to billable project for increased revenue generation. Developed procedures and trained field operations on web & mobile devices. Analyzed various options to improve & streamline company's customer work order process. implemented system to track all work orders for company's 5,000 customers. Easier work order management for field operations in 48 states. Improved key indicators for internal & customer needs; gave management visibility. Developed work flows to include auto assignments for work orders. Managed the database, such as new users, security setup, work zones/jobs. provided annual budget analysis. worked with operations to run reports, analyze variances and update the system. Company Name March 2017 to Current US Accounting Manager City , State Accounting manager for 10-person staff responsible for US accounting & payroll. Compiled $4M+ US month-end reporting and debt/stock management of 4 holding companies. Lead coordinator of international offices. Australia (Asia/Pacific), United Kingdom, Russia, South Africa & Germany. Organized & led annual external audit; reduced audit time by 50% compared to prior year. Reduced company month end close time from 14 to 5 days. implemented world-wide close schedule used by US and international offices. Key accountant in acquisition of German software company; merged accounting systems. Generated $30K+ additional monthly income by implementing new investment strategies. Company Name January 2010 to July 2012 Campus Controller City , State Oversaw accounting / budget / forecast / month end for 2 campuses, $30M+ in revenue. Led 15-20 person staff and multiple functional areas. Accounting / financials, student accounts, financial aid, bookstores, scholarships. Responsible for financials, expenses, financial policies, student financial issues. Analyzed & reported financials to executive leadership team. Company Name April 2009 to August 2009 Financial / Tax Analyst City , State Analyzed & interpreted $2M+ monthly financial data, used for corporate board reporting. Created budget/forecast for Australian deal, assisted in setting up subsidiary company. Prepared tax information for Canadian and US corporate tax returns and filings. Company Name December 2007 to April 2009 Corporate Controller City , State 100M+ annual revenue; consolidated financials for 6 holding companies in 3 states. Processed monthly transactions for financial statements. Reviewed financials with general managers and corporate officers. Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group (Fortune 200/public). Integral to Lane's financial consolidation for PBG's due diligence effort. Merged Lane's accounting & financial processes into PGB's structure. Company Name April 2002 to February 2006 Corporate Controller City , State Controller for day-to-day accounting operations - led staff of 9. Compile $5M+ month-end reporting - general ledger, bank reconciliations, fuel cost, payroll acct for 750+ employees, month end variances (rents, landings, utilities). Maintained $111M fixed asset account of airplanes, vehicles & equipment for 39 airports. Company Name December 2000 to April 2002 Account Reconciliation Coordinator City , State Company Name December 1996 to April 2000 Staff Accountant City , State Company Name February 1920 to February 1920 Staff Accountant City , State Education Regis University 2001 MBA : Business Administration City , State University of Northern Colorado 1996 Bachelor of Science : Business Administration - Finance Minor City , State Skills Accounting:  Financial Statements, Business / Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline Processes, Review / Implement Software & Policies, Accounts Payable, Accounts Receivable, and Expense Reports Software: *Accounting:  WinTEAM, Citrix Budgeting, PeopleSoft, Ability, Brio Reporting, Mas 90, Accpac, FAS Best, and Quickbooks *General:  Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry, JD Edwards, and Campus Vue Professional Affiliations Leadership Pikes Peak - June 2012

BANKING

Professional Summary Knowledgeable of banking procedures and finance, sales and risk management whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. Skilled for managing multiple projects at one time. Ability to work equally in both team-oriented and self directed environments. Core Competencies Credit & financial analysis Analytical problem solver Excellent communicator Action planning Relationship management Risk management Strategic thinking Deadline efficient Detailed oriented Excellent time management Achievements Increased revenue production 110% per annum resulting in to a profitable portfolio, Wells Fargo 2015 Year to date loan volume growth 162%, deposits 230% and partner production 180% 2013 recipient of Gold Star Award of Western Mountain Region, Wells Fargo Bank 2 times Gold Star Award recipient Wells Fargo Bank 2014 1 time Gold Star Award recipient Wells Fargo Bank 2015 Annual Pinnacle Award Recipient for top 20% producer, US Bank 2010 Star of Excellent recipient for highest scores customer service, US Bank 2009, 2010, 2011 Chamber Development Award, Wethersfield, CT 2005, 2006, 2007 Award of Excellence, top producer, Fleet Bank 2002, 2003 Experience Branch Manager , 01/2004 Company Name - City , State Received region performance recognition for increased sales and customer service. Motivated, trained and increased employee productivity by 45%. Maintained and built strong relationships while assisting and advising in financial decisions. Implemented a new up-selling program of banking products to exceed goals & expectations. Executed branch objectives, improved product profitability and service performance. Dramatically increased branch revenue through various partner referrals. Made initial analysis on applicant's financial status, credit and property evaluation. Business Banking Officer , 01/2009 to 11/2012 Company Name - City , State 2010 Annual Pinnacle Winner for Outstanding Performance. Source, develop, expand, service and retain profitable business banking relationships. Provide the highest level of professionalism and outstanding customer service. Structure banking solutions in order to help the customer reach success financially. Perform complex financial analysis in the area of credit, cash flow and collateral. Obtain and monitor financial statements and credit information of existing portfolio. Proactively partner with customers to better understand their business goals and strategies. Work closely with underwriting to accurately complete credit requests in a timely manner. Partner with bank internal and external teams to increase cross-sell opportunities. Ensure highest level of accuracy and clarity in all communications. Director of Business Operations/Finance Officer , 01/2005 to 01/2009 Company Name - City , State Designed, developed and presented project sales models to increase business. Developed sales campaigns and marketing projects. Acquired, sourced, serviced and expanded new client relationships. Monitored business productivity and ensured quality in all levels of business production. Developed a new business plan that oversaw all new business sectors. Performed all accounting for federal and state tax obligations and sales reports. Prepared monthly, quarterly and annual financial statements. Monitored the progress of open funds budget, fiscal reports, revenues contracts, acct payables and receivables. Business and Consumer Banking Specialist , 01/2002 to 01/2004 Company Name - City , State 2003 Annual Star of Excellence. Achieved great success in sales and customer service. Advised and suggested financial and credit solutions. Reviewed and gathered client financial and credit information. Regularly visit business customers to better understand banking needs and maximize results. Effectively partnered with other lines of business bankers to deliver full range of products. Organized and managed special events and promotions. Proactively partnered with external partners to attain new business leads. Education Masters Business Administration : 2011 Keller Graduate School of Management - City , State Bachelor of Science : Business Administration/Finance , 2009 Central Connecticut State University - City , State Business Administration/Finance Professional Development Credit Risk Fundamentals, US Bank 2011 Omega Credit Analysis Certification, US Bank 2011 Organizational Development and Leadership Certificate, US Bank 2010 FDIC Certification, Central Connecticut State University 2009 Community Involvement United Way, Junior Achievement, Executive Board Member Women's Chamber of Commerce of Southern Nevada, NAWBO Corporate Committee Member Computer Skills Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems

BANKING

INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 to Current Company Name Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media. Web Developer Jun 2003 to Current Company Name As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget. Intranet Application Support Analyst Jan 2003 to Jul 2007 Company Name Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after. Education Bachelor's , Computer Information Systems DeVry University － City , State , US 9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml

INFORMATION-TECHNOLOGY

ENGINEERING INTERN Professional Summary Petroleum Engineering Graduate and Military Veteran seeking a full-time position in an organization that will allow for professional growth, a long career, and meaningful employment. Over 4 years of operations and management experience and 6 months of Engineering Internship experience working on multi-million dollar projects. Highly-motivated and quick learner. Can perform in fast-paced environments, make sound decisions, and direct and provide personnel with technical guidance. Embraces new challenges. Core Qualifications SolidWorks 2005 Electrical drafting Tube furnaces Experience 06/2015 to 08/2015 Engineering Intern Company Name － City , State Reviewed project instructions and specifications to identify, modify and plan requirements. Used software applications to simulate working conditions of units and components in order to investigate proposals for improving equipment performance. Conferred with technicians, submitted reports to engineering department staff, and recommended design changes. Obtained specified equipment performance by calculating required capacities of proposed systems. Analyzed equipment performance by reading dials and meters which measure temperature, pressure, volumetric output and input at operating conditions. Developed safety and operating procedures to be employed by workers who operate pipeline equipment. Developed total utilization tool for all natural gas compressors maintained by the company. Developed blow-down sizing tool and purge-time tool for various pipe configurations to be used in pipeline operations. 06/2014 to 08/2014 Field Engineering Intern Company Name － City , State Prepared production progress reports for management. Scheduled the project in logical steps and budgeted time required to meet deadlines. Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems. Directed and supervised workers by planning, organizing, and directing activities concerned with the construction of systems. Operated and maintained personal protective equipment. Verified that safety equipment was available to employees, and monitored the use of equipment. Inspected facilities, machinery, and safety equipment to identify and correct potential hazards. 09/2011 to 01/2012 Assistant Service Manager Company Name － City , State Provided customer service by greeting and assisting customers and responding to customer inquiries. Supervised employees who were engaging in sales, inventory-taking, reconciling cash receipts, and performing services for customers. Monitored sales activities to ensure that customers received satisfactory service and quality goods. Instructed staff on how to handle difficult and complicated sales. Examined merchandise to ensure correct prices are displayed and that the product functioned as advertised. Authorized payments and merchandise returns when problems arised. Performed work activities of subordinates such as cleaning shelves and organizing displays. Trained and evaluated personnel in sales and marketing skills, while recommending employees for promotion or termination when appropriate. Prepared work schedules and kept records of employees' schedules and time cards. 09/2006 to 10/2010 Non-Commissioned Officer Company Name － City , State Provided leadership, instruction, training, supervision, and mentoring to a team of 4 to 30 members. Ensured team readiness through quality control of equipment, risk management assessment, and constant updated training. Monitored execution of operations involving security, safety, logistics, communication, equipment and personnel tracking. Performed log keeping of significant events regarding security, safety, operations, communications, and reported to higher level of management when necessary. Oversaw area of operations by communicating with incoming units, relaying pertinent information, and tracking their progress. Supervised the administrative operations of a fledgling foreign police force, and provided operational and technical guidance. Developed into a qualified leader who trained and directed teams while coordinating with supporting units. Education May 2016 Bachelor of Science : Petroleum Engineering LOUISIANA STATE UNIVERSITY － City , State Petroleum Engineering Interests THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer Skills administrative, cash receipts, customer service, directing, instruction, inventory, leadership, logistics, machinery, marketing, mentoring, natural gas, organizing, personnel, police, progress, promotion, proposals, quality, quality control, reading, reconciling, risk management, safety, sales, supervisory, supervision Additional Information EXTRACURRICULAR ACTIVITIES THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer

ENGINEERING

TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Highlights Texas Teaching Certificate with Early Childhood Education endorsement Urban public schools background Critical thinker Title I knowledge Curriculum development Standardized testing techniques Learning assessments IEPs knowledge Decisive Flexible and adaptive Calm under pressure Member of Association of Texas Professional Educators Accomplishments Worked with a committee of fellow educators to develop campus wide curriculum development. Skills *Classroom management *Records of Progress *Small group/Guided Reading Instruction *Hands on Math Instruction Experience Company Name August 2011 to Current Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Company Name February 2011 to May 2011 Reading Tutor City , State Tutored children individually and in small groups to help them with difficult subjects. Company Name September 2006 to August 2008 4th Grade Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taughtstudents to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Education The University of Texas 2002 Master of Arts : Education City , State , USA Education Worked as a Graduate Assistant in the Education and Counseling Department at the University. Worked with adult students working to gain their GED. The University Of Texas 1998 Bachelor of Arts : Psychology Government Early Childhood Development and Child Psychology City , State , USA Psychology Government Early Childhood Development and Child Psychology

TEACHER

ENGINEERING TECH Summary Dedicated team player with extensive knowledge of electrical engineering concepts and a creative aptitude for new product development. Highlights Seasoned Lab Expert : 12 years SEM,EDX, DIB and high precision laboratory skills including X-Ray Analysis, Gas Chromatography equip/techniques, High Purity Liquid Chromatography equip/techniques, Stress/Strain collection Expert in multiple lab equipment including but not limited to MicroPolisher, MicroCleaver, Goniometer, Oscilloscopes, Automated Function Generators, Power Supplys and Multimeters Software Connoisseur: Upper level expertise in C++ , SQL, Verilog , VHDL, MatLab, PSpice, LTSpice, PowerWorld , LabView, Windows 2000/XP, Web Design, MS Office (Excel, Project, PowerPoint and Word), and HTML programming. Experience Engineering Tech , 09/2008 to Current Company Name － City , State Worked in engineering team running, compiling, developing, and analyzing factory experiments aimed to improve Intel's Far Back End Lithography process. Used computer and speaking skills to successfully complete and report multiple individual/group tasks related to equipments' performance.(developed automated reports using SQL that displayed factory performance) Developed procedures for advanced maintenance on semiconductor equipment that would transfer worldwide.(owned best know methods specfication that describes lab procedures and areas best know methods) Worked to save money and improve performance (saved >$13k in identifying opportunity to reuse reticle boxes) Manufacturing Technicican , 08/2000 to 09/2008 Company Name － City , State Performed advanced maintenance on high voltage equipment. Work environment included hazardous chemical / gas exposure and mitigation techniques for these exposures. Responded and communicated with senior engineers on daily positions Senior Capstone Project , 09/2007 to 06/2008 Company Name － City , State Specified, selected, and implemented a Supervisory Control and Data Acquisition System to gather data from wind generators and a weather station. Final system used a crossbow mote© that acquired generator speed, current output, voltage, wind speed, wind direction, temperature, and sunlight. Research and Development Associate , 05/2000 to 09/2000 Company Name － City , State Worked in wood products development, team-designing and testing pre-market materials. Assisted in all phases of product characterization and utilized project documentation defining standards, specifications, plans, prints, schematics and/or other necessary documentation required to achieve defined project goals. Head Freshmen Basketball Coach , 09/1999 to 03/2000 Company Name － City , State Guided a team of high school boys in developing athletic and social skills. Responsibilities included planning and organizing team meetings, practices and events, and had full social accountability of youths during away trips Research Assistant , 05/1999 to 10/1999 Company Name － City , State Participated in the implementation of a project to regulate nuisance vegetation using natural biological controls (grass carp). Responsibilities included preparing reagents and other media required for daily vegetation study, analyzing and logging vegetative samples in orderly fashion, and recovery of biological controls. Education B.S : Electrical Engineering , June 2009 Portland State University － City , State Electrical Engineering B.S : Biology Chemistry , June 2000 Southern Oregon University － City , State Biology Chemistry Certifications First Aid Certified, Blood Borne Pathogen Certified, Automated Electric Defibrillator Certified and CPR certified ('08). Courses of Note Applied Reliability, Thermodynamics, Electromagnetism I-II, Power Systems Design I-II, Micro- Electronics I-VI, Solid State Physics, Calculus I - III, Vector Calculus, Differential Equations , Statistics, Physics I-III, Computer Science I, Verilog ,Technical Writing, Digital Design, SEM , General/Organic/ Bio-Chemistry, Anatomy, Immunology , Ecology , Mammalogy, Evolution, Genetics, Plant Physiology and Entomology. Interests Intercollegiate Basketball Participant Southern Oregon Men's Basketball Team Member ('98 -'00) Chartered American Cancer Society's Hillsboro Relay for Life ('02) Arc volunteer of the month (08/02) Family, fishing, basketball, hiking and computers. Skills basic, C++, CPR certified, Data Acquisition, designing, Digital Design, direction, documentation, Electronics I, engineer, fashion, First Aid, HTML programming, Intel, LabView, market, materials, MatLab, Excel, MS Office, PowerPoint, Windows 2000, Word, Multimeters, natural, Oscilloscopes, Physics, Physics I, PSpice, speaking, quality, safety, Supervisory Control and Data Acquisition, schematics, SQL, Statistics, Systems Design I, Technical Writing, Verilog, VHDL, VI, Web Design

ENGINEERING

SALES / FINANCE MANAGER Summary Looking out for a position as administration assistance with a reputed firm where I could use my core competencies and knowledge for the mutual growth and benefit. A civil engineer / projects manager with more than 10 years of vast experience in management, planning, designing, bidding and implementation of civil construction projects of buildings, Roads, hydraulic structures, solid waste transfer stations, waste water treatment plants, concrete paving, security projects and etc. Enthusiastic and hardworking professional with experience of travelling to project sites around the country including remote environments with limited communications or logistical support. Possess a great record of accomplishment of contributing to continued business improvement processes and meeting the projects objectives. Professionally committed to delivering high quality engineering and environmental services. Experience of working on infrastructure, utilities, and structural and highways projects. 3 years experience in administration, customer services, Auto finance and used cars selling with one of the best car dealership in Forest lane, Garland. Excellent experience of doing business with United Auto Credit, Westlake and Lobel. Highlights Operating Systems: Windows, Mac OS X Software: Microsoft Office, AutoCAD, Photoshop, PDF professional, MS Outlook. Experience Sales / Finance Manager Sep 2011 to Sep 2014 Company Name － City , State Determining annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results. Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products. Implementing sales programs by developing field sales action plans. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Establishing and adjusting selling prices by monitoring car costs, competition, and supply and demand. Contributing to team efforts by accomplishing related results as needed. Manage the international sales. Collecting payments follow with customers, customer services. USACE/ CONTRACTOR (ALBASHIQ GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Sep 2005 to Sep 2011 Company Name http://www.albashiqbird.com. Estimating activities of project bids then performing the job perfectly depend on the bid and perfect specifications. Defining the projects objective and developing plans to accomplish the objectives. Work in order to define the specific objective of the projects. Including members of the project team in the plan development phase. Organizing function for involves identifying and securing necessary resources, determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together on the project. Determining what tasks must be completed. Motivating members of the project team to work together in order to complete the goal. Tracking progress and comparing it with planned progress. Solve problems and get the project back on track. Responsible for guiding employees in achieving the goals and ambitions of the company. Ensuring that all processes and practices are working in a proper manner. Discussing with other members of the top management and devise any specific goals, which are to be accomplished within a certain time period. Overseeing all processes and pay minute attention to monthly or quarterly functioning of each individual practices. Doing well experience and efficiency for handling the operations of individual practices in a company. Training, guiding and assisting the newly hired process employees, regarding handling daily processes and employee performance. Conducting presentations to the higher management pertaining to business, marketing, and advertising strategies, and all other necessary aspects of the company processes. Communicating with clients and attracting new projects to the company for execution and finalization. Ensuring that every individual department is giving their best possible outputs, and recommending and devising any new policies that are likely to prove beneficial to the goodwill of the company. Conducting quarterly, semiannual and yearly general meetings for presenting the profits, gains and achievements of the company. AL-MAHER GROUP constructions and trading) MOSUL, NINEVEH, IRAQ. Projects Manager Nov 2002 to Aug 2005 http://www.almaher-iraq.com. Managing the tasks is performed to the fullest of the efficiency. Planning out an organizational structure to bring out ease and flow in the tasks. Suggesting new policies and modifications in order to reform the nature of work. Developing good relations with my colleagues and motivate them to do well by appreciating their good performances. Participating in meetings, discussions, projects site visits workshops and hearings. Preparing bids and proposals for the prospective clients to expand business operations. Provide full information to the accounts departments and auditors and assist them in case of difficulty. Determining the resources required for the purpose of production. Preparing status reports and presenting them to the higher managing authorities for scrutinizing. Delivering the performance with better success rates. Keeping in touch with the clients who have assigned the project to my company and make them aware of the status of the work finished. Leading my team and bring out the best in them. Responsible for developing a good dialog and communication with the team member for the success of the project. Estimating activities of project bids then perform the job perfectly depend on the bid and perfect specifications. Establishing easy communication between the employees and the higher authority. Solving problems for my team members. Team building, which is defined by success. Accomplishing project objectives and the outcome (success) of the projects. Site Engineer Jun 2000 to Oct 2002 Company Name － City Studying each project at the onset and draft an outline of items that may need attention. One of my first duties was studying the work plan submitted by the contactor and suggesting any modifications to the supervisor Engineer. Supervising the works on site in accordance with the contract requirements and using the template and procedure established by government. Supervising the works in accordance with the drawings, technical specifications and bills of quantities. Ensuring the correct implementation of the works according to technical specifications, to designs and quality of materials. Preparing list of materials for which the procedures for acceptance will be done. Preparing list of tests that may be required and following these tests to be carried out and approved. Checking and testing of completed works before a contractor covers them. Checking and ensuring that the site is arranged as per the site management plan and that all measures are taken for site safety and the safety of the third parties in the vicinity of the site. Ensuring that health and safety measures are adopted and followed to the full extent and prepare weekly report. Suggesting and instructing additional safety measures if needed. Studying and verifying quantities of works done and provide a report to contractor. Providing an assessment of any variation to contractor for approval. Assist in the preparation of provisional acceptance and snag list. Maintain a filing system for all site memos and instructions, measured quantities of work and materials on site, reports and other documents and correspondence pertaining to the construction activities. Coordinating the site meetings with the Contractor. Education Bachelor of Science , Civil Engineering 6 1997 Mosul University － City , Iraq Civil Engineering Both degrees already equivalent to US degrees. Master of Science , Civil Engineering 11 1999 Mosul University － City , Iraq Civil Engineering Languages Bilingual: English/ Arabic. Skills Photoshop, advertising, Arabic, AutoCAD, business operations, com, clients, customer services, dialog, Engineer, English, Estimating, filing, forecasting, government, gross-profit, http, instructing, international sales, Languages, Team building, Mac OS, Managing, marketing strategies, marketing, materials, meetings, Microsoft Office, MS Outlook, Windows, works, Operating Systems, Organizing, organizational, PDF, plan development, policies, presenting, presentations, processes, profit, progress, proposals, quality, safety, selling, sales, supervisor, Supervising, workshops

FINANCE

EXECUTIVE CHEF Professional Summary To join an organization that will allow me to apply my experience and knowledge. Skills Work History Executive Chef , 01/2008 to Current Company Name – City , State Prepare daily meal preparation for 500 & 4000 man "Work Force Camps" in remote locations with 4 daily meals and transportable lunches. Provision & Prepare meals for Commercial Fishing crews of 250 Individuals. Develop and cost menu items for targeted food cost. Establish & maintain purveyor relationships. Negotiate property, equipment leases and sales. Oversee Food & Beverage operations for multiple site locations to include administration of weekly purchasing budget. Establish par/prep standards, i.e. FIFO, label and dating foods. Perform/Train staff in all "line" positions & FOH/BOH functions as required. Interview, hire, train & review employees as necessary. Maintain consistent interviewing and hiring practices. Develop and create all banquet/catering menus. Plan all private and special events. Maintain consistent HACCP, Serve-Safe and Alcohol Service standards and relative documentation wherever required. Direct Supervision of 25-50 Employees. Oversee all Retail operations. Recipe Design/Menu Engineering. Manage procurement & Logistics for all outlets Retail & Hospitality Maintain High level of Customer Service Business Plan Development Location Evaluation Management Services Menu Design & Layout Restaurant & Brewery Design Equipment Purchasing Design Consultation Restaurant Systems and Policies Author employee standards manual. Create and facilitate all staff training manuals and related position testing. Budgeting & Financial Controls Develop/implement all marketing & advertising strategies. Analyze and implement necessary changes to improve guest service or staff efficiency. Sales Floor Merchandising/Planograms. Recipe Development/Menu Engineering. Operations , 01/1997 to 01/2000 Company Name – City , State Corporate Menu Development, Costing, and Procurement/Logistics for Remote Camps Contract Negotiations for Food Brokerage and Shipping. Planning and preparing daily meals for passengers and crew. Vendor Relationships and price negotiations. Solid relationships with Culinary Unions. Responsible for safe and organized operation of galley. Organized and planned galley tours for onboard passengers. Positive and consistent interaction with passengers. Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler. Budget forecasting for all individual restaurant entities to include food, labor and beverage and diverse costs based upon specific operations. Operational adherence for Franchisee of 2 QSR and other Fast Food operations to include corporate oversight of Food, Labor and Controllable Costs. QSR 18-21% Full Service 30-32% & Overall labor costs) Responsible for ordering & inventory control. Oversee complete Food & Beverage Operations of multiple full service restaurants. Manage the production of 175-400 covers nightly with 5-8m in annual sales. Supervision of 475 Seasonal & Fulltime Staff with multiple locations. Training all FOH to include Wine & Beverage service and relative food pairings. Training of all BOH to include Food Handling, Safe Practices, FIFO and Kitchen Systems and recipe/plating adherence. Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising and delivery of high quality varietal wines, foods and beverages. Customer Service Training for Sales Staff Overall vineyard management of 37 acres. Product Sales Forecasting and Ordering Trends. Sales Staff Training & Merchandising. Develop Strategic Sales and Marketing Plan. Co-host weekly radio show. Responsible for performance reviews of all Sales & Culinary Staff. Oversee Weekly Sales Meetings & Supervision of 15 Sales Staff. Store Set/Re-Set According To Plan-O-Gram. Implement and Develop Key Performance indicators for all staff, both Sales and Culinary Divisions. Create & Develop Sales Incentive Programs Primary Organizer for Community & Catering/Banquet Events. Implement Bi-Annual Sales Retreats. Route Sales. The above listed experience was the parent company of Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's of Westminster, Wendy's Of The Rockies, The Gallery Restaurant & Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers , Paul's Grocery, Mt Baker Vineyards & The Hungry Halibut Restaurant & Lounge. 01/1986 to 01/2008 Education M.S : Hospitality Management , Wing Luke University, Shanghai Province, Peoples Republic of China - Hospitality Management B.P.S : Culinary Management , Culinary Management Accomplishments U.S. Naval Culinary Training, USNTC, San Diego, Ca. USS Esteem MSO-438, Member of US. Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation # 234185 C.E.C. SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington and Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR & AED, TWIC, FAA Security Clearance and Merchant Mariner's Documents- United States Coast Guard. Skills advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author

CHEF

MECHANICAL ENGINEERING INTERN Summary Highly motivated mechanical engineering student (EIT) interested in pursuing an engaging position in the corporate setting to implement skills honed through years of engineering background. A dedicated student with problem-solving, leadership, and communication skills along with the capability to build relationships and work in a team-oriented environment. Highlights Proficient in SolidWorks Linear Control AutoCAD Solid Mechanics Engineering graphics and design Microsoft Word Fluid Mechanics Microsoft PowerPoint Thermal Analysis Project management Heat Transfer Time management skills Statics/Dynamics Written and verbal communication skills Material Science Engineering Probability and Statistics Academic, acrylic, AutoCAD, CAD, concept, Engineer-in-Training, estimating, drawing, graphics and design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Reporting, research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication skills, weighing, Written Experience Company Name City , State Mechanical Engineering Intern 09/2015 to Current Worked with a team of four people in UCSD's MAE 3 class to build a mobile robot. Evaluated parts of the robot using components such as springs, high-speed motor, and geared motor Analyzed and assessed progress of the project by using a Gantt chart Directed the group in the areas of design process and concept generation Energy Analysis Determined the mobility of the robot by estimating the energy and power transfer that occurs from the motor to the wheels of the robot Calculated the torque on the wheels, friction force of the floor, and other values such as factor of safety and desired time of travel AutoCAD Software Utilization Developed drawings of a clock and archived CAD files and drawing documents Implemented the CAD files into the Lasercamm (Laser Cutter) and produced the designed clock made of acryli Reporting/Grading Worked as an Academic Employee (Grader) for UCSD's MAE 105 class Communicated the graded results to the professor and expressed them through histograms by Microsoft Excel Assist in the assembly and manufacture of prototypes Utilize manufacturing methods, fabrication, and product designs Design and detail prototypes using SolidWorks Research and analyze customer design proposals, specifications, and other data. Company Name City , State Systems Engineering Intern 05/2014 to 03/2015 Responsible for the operations of crystallization robotics and compound management. Use automated instrumentation to support protein crystallization efforts. Assist with daily order fulfillment (weighing and transferring research compounds). Stock solution preparation and rotation. Education BACHELOR OF SCIENCE : MECHANICAL ENGINEERING University of California , City , State MECHANICAL ENGINEERING Engineer-In-Training (EIT) Certified October 2015 Interests Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement Additional Information INTERESTS Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement Skills Academic, acrylic, AutoCAD, CAD, concept, Engineer-In-Training, EIT, estimating, drawing, graphics and design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Project management, proposals, Reporting, Research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication skills, verbal communication skills, weighing, Written

ENGINEERING

OPERATIONS MANAGER Executive Summary A highly accomplished, versatile and respected professional with over 12 years in Terminal Operations at the Port of Los Angeles. Terminal Operations is a time sensitive, high pressure, and diverse environment which you collaboratively work with customers, the union work force, and internal management along with federal, state and local agencies to navigate a myriad of contract rules, regulations, lease agreements and laws. As an Operations Manager, I have advanced knowledge in working with all facets of terminal operations; Customer Service, Rail, Vessel, Terminal planning and yard functions. Initiated cost reductions, stream-lined dock work functions and similar to an industrial designer reconfigured and maximized the use of terminal space to accommodate the growth in volume. Consistently achieves outstanding results in complex situations while building and maintaining strong, loyal relations with clients, colleagues and staff. Being a leader in this environment challenges you to think beyond the simple choice and reach for the impossible answers while maintaining the integrity of all the moving parts. Core Qualifications Extensive knowledge of all operating aspects of Vessel, Rails, Yard and Terminal Operations. Dynamic Leadership-Team Building and Staff Training Strategic planning Cross Departmental Communications Service Quality Improvement Customers Relations Budgeting Analysis, Forecasting and Cost Reductions Productivity Reporting Contract Compliance Professional Experience Operations Manager 01/2002 to Current Company Name City , State Managed Yard and Terminal Operations Center SuperIndendent of RailRoad Department, Vessel Operations and Customer Service Solicited operational feedback from Union and implemented those recommendations, improved by 23% Improvements in productivity thus reduced operating budget from $52M to $48M a year U.S. Customs and Coast Guard grade of 100% for scanning and inspection of cargo within 24 hrs of discharge Reduction in turn-times averages (industry metric measuring efficiency) from 30.15 minutes to 28.33 minutes Vessel Operations: Managed 6 to 10 union bosses and indirectly 70 clerks and longshoremen. Redesigned traffic patterns to improve safety and cargo movement Cross-trained staff on operational goals, payroll accuracy, policies and inter-departmental communication Creates a supportive team environment where all ideas valued Management Assistant 01/2000 to 01/2002 Company Name City , State Fleet Service Clerk 01/1998 to 01/2002 Company Name City , State Personal Fitness trainer 01/1997 to 01/2002 Company Name City , State Responsible for developing detailed exercise, dieting and nutritional plans to help clients reach their fitness goals. My goals were to develop and maintain my client list to interact with new and existing members to encourage and engage them to develop my business. Education M.B.A : Alternative Dispute 1 2008 Pepperdine University City , State Alternative Dispute The emphasis of my MBA is in alternative dispute resolution which focuses on leadership, business negotiations (collective bargaining, arbitration and mediation) and conflict resolution. B.A : Business Administration 1 1999 Whittier College City , State Business Administration Peter D. Veazey Accomplishments Hazardous Materials Training Awareness Weber Readiness, 2050 John S. Gibson San Pedro, CA, 2013 to 2016. The course discusses awareness to Hazardous Chemicals and when combined or in close proximity can create deadly results. Driving Change, DDI, Ports America So Cal regional Office, 2013. This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives. Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change. Leaders learn how to use three Change Accelerators to turn resistance into commitment and inspire team members to take ownership of change. Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013. Communication Dynamics Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012 Communication for Leadership Success, DDI, Ports America So Cal Regional Office, 2013. This course introduces leaders to the essential interaction skills that are critical to leadership success. These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change. Leaders learn how to meet the personal and practical needs of their team members and how to communicate to spark action in others to achieve business results. The goal is that leaders learn how to provide positive feedback that recognizes and motivates individuals and teams as well as developmental feedback that helps others get back on track. Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011 Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009. Provides awareness to the physical effects of drugs and alcohol and how to witness the symptoms. Helps front line managers to reasonably suspect an employee of being under the influence. Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity to coach opened up my eyes to the benefits of encouragement and leading thru adversity. The team was wrought with internal struggles because of the lack of trust in team ownership. As the Defensive Coordinator, I was challenged to convince the defensive players to trust the work ethic of the offensive players and to verbally encourage their play. In 2001, we had a head coach and ownership change and with 95% of the previous team returning, we reshaped expectations and built confidence thru competition. We finished the year as CFL Champions. AYSO, Coach, Long Beach, CA Coaching young children has helped me to simplify instructions, gauge motivation in each child and tailor my approach to build their confidence. These key points, I learned coaching young and older athletes crosses over to employees. People need consistent and helpful direction to improve their performance and ability to hone their craft. Athletes and employees look to their coach or boss for leadership and motivation to help them reach their full potential. Skills arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning

FITNESS

PRINCIPAL CONSULTANT Professional Summary Financial/Business Analyst with over fifteen years of experience in the financial sector. Proven problem solver specializing in operational workflow designing and streamlining. Deliverer of best practices as Subject Matter Expert in Front, Middle, and Back Office workflows. Innovative thinker in identifying and remedying gaps between business processes and technology. Detailed knowledge of traded financial instruments. Challenge taker, goal oriented, highly motivated, and competent self-starter eager to contribute in a dynamic environment. MBA Experience Principal Consultant Apr 2015 to Current Company Name － City , State Conducts presentations, demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients. Prepares Project Definition that details the scope of work to be done, resources to be deployed, timeframes and benchmarks. Prepares Gap Analysis outlining deficiencies in current processes and develops Business Specifications that defines a technical solution. Assesses workflows and recommends alternatives to achieving transparency, efficiency, and a reduction in operational risk for capital market instruments. Designs accounting schemas, FASB and IFRS compliant, for financial instruments including Fixed Income Securities, Derivatives, FX, Equities, and Commodities. Provides consulting services, as a subject matter expert (SME), regarding capital market front-to-back processing and financial reporting. Senior Consultant Sep 2006 to Mar 2015 Company Name － City , State Provided Pre-Sales consulting services in Asia, Europe and the Americas, to traders of Interest Rate Derivatives, Fixed Income, Equity, FX, Commodity, and Credit instruments. Prepared and delivered presentations demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients for Front Arena (Trading STP solution). Designed workflows for Capital Market clients and Private Banking. Developed workflows (Trading, Operations, and Treasury) composing of financial instruments including Fixed Income Securities, Interest Rate Derivatives, FX, Equities, and Commodities. Provided consulting and development services that address Dodd-Frank trading, settlement and clearing regulations. Prepared and presented accounting schemata compliant with Financial Accounting Standard Board (FASB) and International Financial Reporting Standards (IFRS), including Hedge Accounting (FAS 133 &157, and AIS 39 & FRS 9). Led buy-side (Hedge Funds and Alternative Investment prospects) operational presentations from life-cycle processing to Fund Accounting. Provided business specifications and worked closely with developers, analyzing SQL and Python scripts, to achieve the product requirements. Achievements: Successfully sold in the Latin American and Asian markets through self-training of the local regulatory requirements in Brazil, Mexico, Hong Kong, and Singapore. Effectively reengaged with less-than-satisfied clients by redesigning their workflow to match their business processes and re-implementing Front Arena. Significantly contributed to expanding functional capabilities by working the rapid development team, dramatically reducing the time to market. Enhanced client satisfaction by successfully modeling financial instruments to achieve the optimum Trading and risk mitigation techniques. Business Analyst Oct 2000 to Aug 2006 Company Name － City , State Provided Professional Services (implementations) in Asia, Europe, the Middle East and North Americas Provided on/off site consulting services, conducted gap analysis, created functional design and guidance, system test, and implement OPICS (Operations solution). Managed Treasury Operations and Trading Desk conversion to OPICS for Fixed Income, Equities, Foreign Exchange, Derivatives, and other instrument types. Provided implementation services to comply with Hedge Accounting (FAS 133 & 157, and IAS 39 & FRS 9). Achievements: Enhanced client satisfaction by successfully adapted to working environments in Asia, Central and North America and the Middle East. Completed implementations, by establishing reconciliation/conversion procedures to confirm with accounting requirements. Resolved a payment issue, $2.5 million, by designing and implementing a test plan, conducting a system walk-through and comprehensive review of results. Created requirements documentation and gap analysis, at various banks by reviewing traders' operation and recommending appropriate OPICS solutions. Report Analyst Feb 1999 to Oct 2000 Company Name － City , State Analyzed depository data from domestic and foreign banks that account for 85% of the NY District's money supply. Supported Open Market Operations (OMO) in forecasting money supply and the Board of Governors (BoG) in implementing monetary policy. Evaluated new financial products to determine their effect on reporting requirements and money supply. Achievements: Earned a Presidential Award for a policy adjustment recommendation on the check clearing process that enhances OMO's forecasting ability. Earned a Performance Plus Award for preparing and delivering segments on Reserve Requirements seminars. Increased the accuracy of data transmitted to the BoG by creating analytical models that track the flow and trend of depositary data. Education MBA , International Finance 1997 St. John's University － City , State , USA International Finance Accounting 1983 Long Island University － City , State , USA Accounting Skills Implementation level knowledge of Front Arena, Adaptiv, Opics.  Proficient in Excel, PowerPoint, Word, Access

CONSULTANT

SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 to March 2014 Company Name 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure. Manager January 2013 to March 2014 Company Name － City 1. Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a. The tool lets the user create, modify, generate Statement of Work (SOW), online. b. Project details like team size, team structure and work description are also captured separately for use by managers. c. Report generation functionality is enabled for privileged users accessing the tool. 2. Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports. a. Data captured using this tool can be used by service providers and service users to measure performance of projects. b. Data are captured for all Service lines Development, Testing and Support c. Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 to December 2012 Company Name － City Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2. Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data. 3. TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education and Training Degree Bachelor of Engineering College Easwari Engineering College Discipline ­ Electronics/Communication Year of Graduation ­ 2010 Training and Certifications Course Period Institution ITIL ­ ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server

BANKING

OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group. Core Qualifications Skill Name Home  Patient Management Patient Assessment  Homecare/Hospice Care  Communication & Documentation Healthcare Education  JCAHO Standards / Compliance Relations Homecare Skills/Oasis  Quality Assurance / Quality Control Records Maintenance  Good Last Used/Experience  Expert Currently used/22 years Expert Currently used/ 22 years   Expert Currently used/22 years Expert Currently used/19 years  Expert Currently used/22 years  Expert Currently used/19 years  Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement "Wellness program" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, "Wellness programs" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions: Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team. Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology. Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning. Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly. Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions: Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills. Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills. Nursing Education Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992 Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education,  Phlebotomy,  Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse

HEALTHCARE

DESIGNER Summary Designer with more than 15 years in product design, manufacturing, exhibit design and visual merchandising, with comprehensive management and logistics experience who thrives in dynamically changing environments.   Highlights Design processing expertise Proficient in AutoCAD Adobe Photoshop Concept development Product specifications Color and material application Strong leader Proficient with furniture systems Vendor sourcing Knowledgeable of quality control standards Procurement specialist Dedication to product quality Compliance with GMPs Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements. Experience 03/2014 to 11/2015 Designer Company Name - City , State Design and built custom furniture from client's initial conceptual idea. Create CAD drawings for approval Create estimate of pricing Provide finish samples and fabrics cuttings for approval, Creates, reviews, and modifies all specification documentation including approval drawings, supplier drawings, and all specifications. Responsible for correct building and finishing of product designed Completed key projects on time, on budget and with a high level of accuracy. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. 02/2006 to 03/2014 Senior Production Manager Company Name - City , State Management of Production team Responsible for price quotations of all custom quotes in the Formations product line. Also responsible for accurate generation of Order Acknowledgment and related approval drawings when necessary, and review and launch of "Standard" product line. Worked closely with R&D department, assisting as necessary in the development of new products. Created, reviewed, and modified all specification documentation including approval drawings, supplier drawings, and all specifications in the MAS 200 system, and E2 ShopTec System. Reviewed and maintained pricing for all Formations product line, meeting directly with owners to evaluate value-engineering concepts and options. Developed, evaluated, and maintained the quality of our vendors and products. Prepared analysis of new designs for overall feasibility and possible incorporation into the standard line of products. Responsible to oversee and supervise the team in production of all products verifying proper assembly techniques, finishes, upholstery, and development of necessary implementation. Communicated and instructed sales to assure a smooth flow of information throughout the production process. Maintained average turn-around on all custom quotes and estimates. Assisted in the daily questions and issues related to "Custom" work and/or engineering of orders to the respective department supervisors, when necessary. Authorized the fulfillment of requests for repairs, orders returns/cancellation and discounts. Interacted with all managers to solve/discuss issues, concerns, updates, projects, and deadlines for all demands. 06/2004 to 11/2005 Project Manager Company Name - City , State Space and furniture planning Design capabilities along with strong organizational and communication skills, creation of FF&E, color & materials. Coordination of drawings and information with other disciplines while providing design support for completion and execution of design projects (space planning, details, specifications, material palettes). Served as the single point of contact for project scheduling and changes. Monitored team progress and enforced deadlines. Drafted action plans and led meetings with department executives to review project status and proposed changes. Defined project deliverables and monitored status of tasks. Responsible for small maintenance projects as the Viceroy Hotel in Santa Monica. Education Associate of Arts : Interior and Furniture Design Santa Monica College - City , State Certified Interior Designer Bachelor of Laws (LLB) : Contract Universidade Candido Mendes - City , State , Brazil Languages Fluent in Portuguese and English Intermediate Spanish Skills AutoCad drafting 3D Rendering Material Board Communication skills conceptual design material organizational

DESIGNER

HR GENERALIST Skills Microsoft Office Suite, SAP, Kronos, IBM, ADP, ATS, MSS, HRSS, and Oracle, Workbrain, T Experience HR Generalist Jan 2015 to Current Company Name － City , State Provides strategic HR counsel by driving the company's HR practices. Evaluates the current HR practices and makes recommendations for best in class solutions for contemporary HR issues. Partners with Plant HR Manager Partner for disability processing, relocation coordination, HR requisition and PAF process, maintaining employee files and performance plan tracking and record keeping. Client Manager for Security and Cintas. Executed labour and employee relations activities that drive productivity and efficiency. Provide labor relations and grievance counsel throughout the plant. Execute talent management processes including; recruiting & staffing,. Partner with regional health and safety manager to improve safety performance and reduce workers compensation costs. Provide performance management, employee development, training and succession planning. Administers employee benefit and compensation programs and other company initiatives as required. Launched and currently managed a training database for employee performance and tracking. Super User for the plant's HRIS system. Generated enthusiastic, above goal participation in an employee engagement committee. Sr. Administrative Assistant Jan 2012 to Jan 2015 Company Name － City , State Create highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamline office functioning. Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the facility manager. Perform administrative management functions applicable to the assigned unit, e.g., payroll processing, data entry, sick pay recording, budget support, verification, reconciliation of funds/accounts, maintenance of office, new hire orientation, training and inventory supplies. Perform research involving independent judgment and initiative for the purpose of resolving or addressing operational matters. Process various correspondence and forms that may be of a confidential or sensitive nature. Arrange calendars and coordinated schedules for meetings, interviews, travel, and conferences. Attend meetings and special events on behalf of the manager to obtain and relay information, or to serve as a spokesperson on behalf of the agency. Created and implemented a PM program for the facility. Reorganized administrative procedures, shortening process time by 30%. Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers. Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it. Improved customer service indicators by 100% plus in 120 days. Human Resource Representative Jan 2010 to Jan 2012 Company Name － City , State Served as the first point of contact for the HR department by answering all HR questions on first call. Service escalations/critical service issues. Maintained tracking of significant account issues. Processed terminations, new hires, manual checks, benefits and LOA via phone/email/fax. Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions. Rewarded for reducing Benefits Program costs by 25% which resulted in improved customer experiences. Received the employee of the month award 6 times in one year. Received 100% compliance scores in auditing processes and ensuring compliance with HR provisions and federal, state and local laws and regulations. Instituted team concepts to support training, which reduced internal rework by 75% within 90 days. Human Resources Administrator Jan 2005 to Jan 2010 Company Name － City , State Ensured effective communication by responding to employee requests for information and interpreting company policies. Implemented an employee recognition program that included performance and morale incentives. Developed and implemented a system for auditing and revising the employee records base. Remained current on all legal regulations related to human resources. Performed tasks such as entering applications, setting up files on new personnel, photographing for badges, obtaining employee numbers for new employees and recording changes on all employee status changes as necessary (change of address, departmental transfers, rate increases, terminations, filing, etc.). Processed verification of employment requests for employees. Handled employee benefits and HR questions. Recruited and trained staff. Coordinated team events at the best yet economical locations - saved expenses by 40%. Achieved employee of the month award - May 2007. Reorganized administrative procedures, shortening process time by 30%. Reduced turnover from 68% to 14% by improving staff orientation, training and professional development. Received 100% satisfaction rating by relocating employees. Education and Training Master of Business Administration 2012 University of Phoenix － City , State 3.2 B.S , Public Administration 2007 Virginia State University － City , State Public Administration 3.3 Currently studying for the CHRP Exam Activities and Honors Organization Development Motivates High Performance and Excellence Adaptable Values differences Training and Development Employee Relations Strong attention to detail and follow-up Confidential Record Keeping Critical Thinking Conceptual Strength Passion To Learn More Than Taught Staffing Requirements Team Building Relentless Determination Nimble Broad Perspective Conflict Resolution Administration Recruitment and Employment Skills administrative, streamline, ADP, agency, auditing, benefits, budget, conferences, client, customer service, data entry, database, email, employee relations, special events, fax, filing, forms, HRIS, inventory, kronos, labor relations, legal, meetings, access, microsoft office suite, internet research, oracle, organizational, payroll processing, performance management, personnel, policies, processes, quick, receptionist, record keeping, recording, recruiting, reporting, research, safety, SAP, staffing, strategic, phone, employee development

HR

INSTRUCTIONAL DESIGNER Summary Motivating and talented Instructional Designer driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long learners. Highlights Effective use of multi-media teaching tools Exceptional written and verbal communicator Online course instructor Innovative teaching methods Accomplished academic advisor Innovative thinker Natural leader Experience Company Name August 2012 to Current Instructional Designer City , State Collaborate one on one with subject matter experts during new online course development and design. Appraise course creation quality by identifying and providing for developmental needs and take corrective action when necessary. Apply the appropriate learning theory, instructional theory, and applications of media to online instruction. Plan, design, and develop effective instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles for online learning. Plan and develop faculty workshops and trainings in areas of instructional design and in the use of specific instructional technology tools, to assist faculty with learning about educational technology and online instructional methods. Remain current with and have a thorough understanding of the emerging applications of instructional multimedia, instructional technology and trends in online education, and implement improvements. Research, evaluate and recommend appropriate hardware and software to achieve academic objectives. Peer Reviewer certified for Quality Matters and and Adjunct Instructor, teaching Introduction to Online Learning and College Studies. Company Name July 2011 to August 2012 Internet Support Specialist City , State Answered basic and complex computer questions related to the college's learning management system - Blackboard, for faculty in-person or via e-mail or telephone; facilitated "start-up" for internet courses for faculty and students; handled initial contact with internet students; taught login procedures and other start-up skills to students for learning effectively online; provided all faculty training and support on Blackboard software, provided training and support for other instructional internet software, such as Smarthinking, Turnitin, and various audio and learning object software; prepared tutorials for faculty and students on common procedures that pertained to online learning; worked with the Instructional Designer to provide group trainings for faculty on Blackboard or distance learning software; maintained the course evaluation database, distributed the course evaluation information to appropriate personnel; archived all courses regularly and help in the recycling process between semesters; maintained the web pages for the Distance Learning department. Company Name July 2008 to July 2011 Registration & Facility Assistant City , State Oversaw midterm and final grading for all credit classes. Performed clerical tracking of all rosters, incomplete grades, and grade verification. Coordinated student nonattendance letters, and grade mailings. Scheduled facilities for college and community use and kept billing records that was then forwarded to accounts payable. Processed and input course master files for all outreach and community education courses. Assisted with registering all students, collecting tuition and fees and processing add and drops. Handled phone-in registration and billing. Updated as needed the Registration & Records information on the college's web page and campus portal. Assisted other staff members in the office as needed. Company Name December 2007 to June 2008 Bookkeeper City , State Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, and handled general bookkeeping duties. Company Name February 2006 to June 2007 Accounts Payable Coordinator City , State Processed invoicing of operating expenses for payment; ensured proper approval of invoices before payment; processed payment for the expenses incurred from all company activities and operations; trained new employees on travel and expense reimbursement procedures. Company Name August 2004 to May 2005 Accounts Receivable Technician City , State Receipted incoming cash, credit cards, and checks; invoiced, receipted, and billed third party accounts; was responsible for daily deposit, and assisted students with their billing questions. Company Name July 1996 to May 2004 Program Coordinator City , State Maintained three department budgets; created monthly contracts for adjunct faculty; created schedules for academy students; created new and updated information on website for the program and the college's sports teams; evaluated instructors; ensured campus security; supervision of instructors, security interns, and work-studies; scheduled and maintained records for safety training classes; ensured overall smooth operation of all three departments by coordinating with the faculty, students, staff, and general public; was a lead instructor for several classes for the program and the academy. Company Name September 1995 to July 1996 In-service Coordinator City , State Coordinated in-services for staff and kept training records updated; was responsible for clerical support for Residential and Vocational supervisors; processed insurance billing and typed patient reports for the Speech Therapist. Company Name May 1991 to September 1994 Accounting Clerk City , State Processed weekly accounts payable; maintained saving and checking accounts for clients; assisted in accounts receivable billing and recording of payments; processed bimonthly client payroll. Education University of Wyoming 2014 Master of Education : Instructional Technology City , State Franklin University 2011 Bachelor of Science : Public Safety Management City , State Colorado Northwestern Community College 2003 Associate of Applied Science : Criminal Justice City , State Technical Trades Institute 1992 Associate of Occupational Studies : Accounting City , State Interests Former Volunteer Soccer Coach for local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department Skills Course development Additional Information Former Volunteer Soccer Coach for local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department

DESIGNER

BRANCH MANAGER/FLORAL DESIGNER Summary Branch Manager driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer service. Highlights Effective leader Staff training/development Customer targeting Conflict resolution Deadline-oriented Up-selling techniques Client account management Budgeting and financial management Consistently meets sales goals Cash flow management Inventory control Microsoft Outlook Word and Excel Experience Branch Manager/Floral Designer July 2012 to Current Company Name - City , State Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiency Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Stocked and replenished merchandise according to store merchandising layouts. Maintained established merchandising standards, including window, sales floor and promotional displays. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Communicated clear expectations and goals to each team member. Worked with the management team to implement the proper division of responsibilities. Actively pursued personal learning and development opportunities. Supervised and directed all merchandise and shipment processing. Reduced and controlled company expenses by preparing a daily purchasing budget. Bi-Lingual Customer Service Representative January 2010 to September 2011 Company Name - City , State Assisted Spanish speaking customers with customer issues including medication orders, refills, and also calling to remind the patient of upcoming refills that are available on their account. Explanation of insurance benefits and verification of medical supplies to ensure the facility is operating within the limitations of the law. Production based environment with quotas to meet daily, weekly, and monthly-Very demanding and fast-paced environment. Data entry, problem solving, critical thinking, and interpersonal skills were required for this job position. Credit Card payments processed over the phone if patient wants to pay for medical supplies out of pocket, for issues surrounding coverage or lack of availability of the specific supplies. Customer Service Representative January 2009 to January 2010 Company Name - City , State Assist customers with verification of insurance benefits, data entry, acting as the patient advocate while assisting case managers with daily case load- the environment was a production based environment. Making outbound calls and receiving inbound calls to involved parties including: Doctor's offices, pharmacies, medical providers, patients, etc.. The purpose was to identify and obtain benefits, referrals, and doctor's authorizations. Act as the patient advocate by making sure that facilities followed through on all promised activities and processes to ensure the patient is helped and satisfied with the level of service provided to him/her on a daily basis. Data entry, customer service, punctuality, interpersonal skills, critical thinking and being an organized self-starting problem-solver was required for this position. Customer Care Specialist October 2005 to January 2009 Company Name - City , State Call-center environment, answering 200+ calls per day constantly- fast paced and demanding call center environment. Performance measured based on metrics and employees had opportunities to earn bonuses- Quota's and production standards were set in this position. Assisted medicare customers by reviewing verbal and faxed requests for providers and partners for providing support to the healthcare plans and providers regarding authorization requirements and customer prescription coverage. On occasion assisted the MA/PDP Appeals department. Navigated through the PA Hub and Argus to assist medicare customers with getting medication and resolving issues keeping patients from obtaining their medications. Processed Excel Grids for Caremark Specialty Pharmacy via email at least three times per week. Ran pharmacy claims in CAS; investigated approval or denial dates on medications. Trained new employees in CCP2 system, explanation of processes and procedures to anyone visiting the facility. Floral Designer/Sales October 2000 to October 2005 Company Name - City , State Designed floral arrangements on a daily basis for customer demand, assisted customers in choosing the product that best fit their specific needs. Ability to prepare accurate cash reports including bank reports and also opening and closing the facility on several days out of the week. Sales, the sales in this position were required and compensation was based on commission set up by the company. Customer service and interpersonal skills as well as problem solving and critical thinking was required in this position in order to make sure customers were satisfied and willing to continue bringing business to the organization. Education Bachelor of Science : Business University of Phoenix - City , State Business Business Managerial Skills Certificate : Business , 2002 AAFET - City , State , US This program was a 12-month long program and I received a certificate of completion for the business and managerial skills learned and obtained over the year of attendance. Skills Over 20 years of Customer Service Experience. 3 years in Branch Management position with 2 permanent employees (also to include 2 or 3 holiday employees and drivers). Talented multi-tasker Exceptional time management skills

DESIGNER

LINE CHEF/EXPEDITER Summary Chef with 12 years of experience cooking in high pace restaurant environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Highlights Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/[other language]) Experience Line Chef/Expediter 04/2013 to Current Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Kitchen Manager 09/2012 to 03/2013 Company Name City , State Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Line Chef 07/2010 to 05/2012 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Line Chef 07/2007 to 04/2010 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 2% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Maintained updated knowledge of local competition and restaurant industry trends. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Line Chef 04/2008 to 12/2008 Company Name City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 10% percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Practiced safe food handling procedures at all times. Line Chef 03/2005 to 12/2007 Company Name City , State Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Regularly interacted with guests to obtain feedback on product quality and service levels. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Line Chef/Dishwasher 11/2000 to 02/2007 Company Name City , State Verona restaurant 1821 Hickory ave. Harahan, la. line chef, dishwasher. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Education High School Diploma 2004 East Jefferson High School City , State , United States Associate of Arts : Coursework in Culinary and Restaurant Management 2006 Houston University City , State , United States Associate of Arts : Coursework in Hospitality Management 2007 Delgado Community College City , State , United States Culinary Arts Certificate Skills coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising

CHEF

HR GENERALIST Professional Summary 9 years of experience in Human Resources, benefit administration, employees relations, recruitment and on-boarding, training and development, payroll administration (11 years' experience), customer relations (18 years' experience), and retail management (9 years' experience). I have developed workplace policies and procedures as well as implementation and training on these policies and procedures. I have developed training programs on a variety of different topics, from recruitment and on-boarding to sexual harassment. I have demonstrated skills in solving problems, leading teams and managing staff. Proficient in payroll administration policies and procedures, able to analyze, interpret and implement relevant laws and regulations. Strong work ethic, ability to forge working relationships and foster a level of trust among employees while maintaining neutrality and confidentiality within the workplace. Able to manage office workload, prepare correspondence, maintain records and coordinate events. I have excellent interpersonal and verbal communication skills, and I am able to lead change and build trust. Core Qualifications Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll 9 years), Training & Development (10+ years), Recruitment (5 years) LINKS http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge of most Microsoft office programs, Word, Outlook, Excel and Powerpoint, Prezi, Tableau. Knowledge of various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, and Encore Online, ADI Time, Ultipro Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo and Successfactors. Experience 11/2015 to Current HR Generalist Company Name － City , State Provides Human Resources support for various locations. Produces new hire and termination packages, processes new hires, terminations and employee changes on HRIS. Manages plant Human Resources personnel in both Union and Non-union Environments in the US, Canada and Mexico relating to payroll, benefits and employee issues. Acts as liaison between plant Human Resources personnel and benefit vendors for employee benefit issues. Responsible for processing employee short term disability, FMLA, and Workers Comp. claims. This includes: processing weekly reports to all plants, assisting employees/plants with the filing process, monitoring claims, monitoring employee benefits while out on leave, processing long-term claims. Responsible for the recruiting process for new hires. Responsible for job ads/postings, candidate selection, interviewing, and processing of job offers and new hires. Enters data to HRIS for new hires, terminations, benefits, and other employee changes, and onto benefit vendor systems as needed. Backup or assist with processing various bi-weekly payrolls and provide guidance regarding payroll issues. Maintains annual Random Drug Screening Program. Performs background checks and MVR's on applicable personnel. Administers Employee Recognition Programs. Prepares monthly and/or quarterly Headcount and Turnover reports. Responsible for the the annual Open Enrollment process. Responsible for invoicing of HR related Vendors. Performs other Human Resource Generalist duties and projects as directed by management. 09/2014 to 06/2015 HR Generalist Company Name － City , State Provide day-to-day human resources support for approximately 150 employees in Massachusetts, 15 remotely in various states and 6 in Canada Answer employee questions regarding benefits and other workplace issues Coordinate full cycle of Recruiting process including: responds to employment inquires, coordinates postings and advertising of positions, screens resumes, conducts phone screens schedules and coordinates interviews, checks references, makes offers and assists in the on-boarding of new employees. Run weekly and semi-monthly payrolls Design and conduct company training programs including HR related systems, Leadership Development and Manager training. Monitors and reports effectiveness on employees during orientation period and for career development. Administer and track all leave programs for company including FMLA, STD and LTD. Help develop and administer Company personnel policies Work with management on a variety of issues concerning employee separations, disciplinary actions, and other organizational transactions Administer employee benefit programs and manage annual open enrollment process Prepare annual Affirmative Action plan and ensure compliance with OFCCP federal contractor obligations. 03/2012 to 09/2014 Client Care Payroll Specialist Company Name － City , State Provide a range of customer services to client and staff to support payroll reporting. Respond to client requests and provide information pertaining to HR policies and procedures, additional products and services, taxation and payroll inquiries. Resolve conflicts and problems promptly and courteously with tact and respect. Provide guidance on time and leave record maintenance, applying relevant rules, regulations and instructions. Support report preparation, audits, training and information distribution. A key member of the Employee engagement committee, which creates and executes various events to keep employee morale up. Creator, writer and distributor of the office monthly newsletter. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. 07/2011 to 03/2012 Office Manager, Marketing Assistant and Customer Relations Administrator Company Name － City , State Assisted in development of marketing materials from product brochures to website information for this startup company. Handled all incoming inquiries and orders via our customer service division. Created the Customer Service Surveys and tracking system. Managed budgeting for the Marketing, Operations and Customer Service departments also managed invoicing, accounts receivable and accounts payable. Developed the tracking system for credits and debits within the individual departmental budgets. Answered all incoming calls for the company and assisted in the direction and visit preparation for guests. Oversaw day to day activities for office and ordered office supplies, as well as tracking of inventory. 03/2008 to 07/2011 Customer Support Representative Company Name － City , State Performed wide range of administrative and support duties to support efficient call center operations. Head of the departmental activity committee. 08/2004 to 10/2007 Senior Payroll Support Specialist Company Name － City , State Developed and administered payroll trainings on various topics from fringe benefits to year end help. Assisted with the training and development of new employees. Created and filed Amended Tax Returns. Maintained client confidentiality and assisted clients in maintaining personnel records. Trained employees and clientele on in depth rules and regulations of payroll administration. Built customer rapport and trust through professional and courteous communications. Became first line of contact for employees and clientele with payroll questions and/or problems. Managed a client list of over 300 clients while training to become a Senior Payroll specialist. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. Education May 2015 Masters of Science : Human Resources Management New England College of Business and Finance Human Resources Management June 2012 Bachelor's : Business Administration New England College of Business and Finance Business Administration Skills accounts payable, accounts receivable, ADA, administrative and support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer Additional Information Authorized to work in the US for any employer

HR

CORPORATE FACILITATOR, PERFORMANCE COACH AND DEVELOPER Summary Corporate Trainer and Performance Coach Over 25 years of business experience including 18 years of training. Interactive and engaging high energy corporate trainer. Wide bandwidth of corporate and entrepreneurial experience to solidify content and enable material to be business relevant. Lead others to adopt change with proven methods. Skilled in engaging groups quickly building trust and involvement. Ensure participants improve job related competencies. Coach others to higher levels of peak performance while maintaining confidentiality and privacy. Core Qualifications Active participation in [groups, plans, events] Excellent classroom management Interactive teaching/learning Clear public speaking skills Active listening skills Positive atmosphere promotion Innovative lesson planning Performance assessments Achievements •Facilitated $ 65 million in innovated cost savings for clients •Facilitated $500,000 of training revenue (2012) •Obtained four Dale Carnegie Certifications in a one year (2005) •Consistently receive “Exceeds” on training evaluations •Coach on Profile International Incorporated assessments to increase behavior change Professional Experience Corporate Facilitator, Performance Coach and Developer January 2005 to Current Company Name － City , State Collaborate with senior leadership team to tailor training. Managed the design, development, implementation and administration of instructor-led corporate training including feedback survey forms, and supporting materials. Monitor and evaluate the effectiveness of training programs with the client. Maintain high performance standards throughout the training through individual coaching. Health Coach and Corporate Health Educator January 2010 to January 2014 Company Name － City , State Coached patients using motivational interviewing skills to guide them in the direction of their unique goals. Employed creativity in planning and delivering wellness initiatives for individual behavior change. Centered coaching on a balanced program approach which included aspects of physical, social, occupational, intellectual and emotional wellness. Provided dedicated telephonic health coaching for approximately 50-90 patients per week per year to improve cholesterol, blood pressure, weight management, exercise, glucose, stress management, work-life balance, smoking cessation and other lifestyle impacts. Regarded as one of the top 5% of the coaching staff Mentoring responsibility for 15 monthly peer health coaches Corporate health educator in regards to wellness in the workplace. Coached senior executives and physicians on personal health changes Certified Wellness Program Manager, Health Coach and Corporate Health Educator. January 2005 to January 2010 Company Name － City , State Provided objective direction, creativity and ideas in planning and delivering wellness initiatives. I developed results-oriented wellness program for the corporations and individuals. Program design included interventions for incentives, recognition campaigns and vendor selection. Structured a supportive environment so associates were encouraged and rewarded for a healthy lifestyle. Evaluated the outcomes in alignment with measurable goals and feedback. Designed and implemented a corporate wellness division for a health brokerage firm Authored and published "Healthy Profits: The 5 Areas of Strategic Wellness in the Workplace". Co-author in "Ignite Your Passion" and have been published in Corporate Wellness Magazine. Present to international, local and regional audiences concerning soft skills training and workplace wellness. Manager of Retail Systems, Project Manager and Trainer January 1997 to January 2005 Company Name － City , State Managed associates involving workflow, quality control, and conflict resolution and review process. Supervised the direction of multiple third party vendors in the development of corporate projects. Business liaison between external store automation and corporate business units. Trained True Value employees, trainers and members on corporate software projects under my control and direction. Project Manager for a $1 million ground up in-store catalog/ordering system reaching 1000+ users. Coordinated a 40 member team in multiple states for over a two year period. Responsible for departmental management and direction with profit dollars in excess of $6.5 million revenue. Education and Training Foundations of Motivational Interviewing I & II Motivational Interviewing, Mid-Atlantic ATTC 2012 Dale Carnegie Multi-Certified Facilitator (5), Dale Carnegie - Chicago, IL 2004 to 2011 Intrinsic Coach® Development, Intrinsic Solutions International 2010 WellCert - Certified Wellness Program Manager (CWPM) : 2007 Chapman Institute － City , State Certified Professional Life Coach in Personal Life Coaching : 2004 Life Coach College － City , State Bachelor of Science : Business Administration/Information Technology , 1981 Robert Morris University － City , State Business Administration/Information Technology Skills approach, automation, balance, catalog, Coach, Coaching, conflict resolution, corporate training, creativity, client, direction, Educator, forms, instructor, leadership, materials, Mentoring, profit, Program design, quality control, Strategic, stress management, Structured, training programs, unique, workflow, author Additional Information Honors and Activities Dale Carnegie Chicago "Above And Beyond The Call" Award" 2009 Who's Who Among Executive and Professional Women - Cambridge "Honors Edition" 2008-2009 Vice-President, Treasurer and founding member of "Women's Leadership Network" 2006-2007 True Value Company "Above and Beyond Award" - (4) four time award recipient 1997-2005

ADVOCATE

HR DIRECTOR Summary HR Professional offering over 15 years of progressive experience including extensive practice in multi-unit businesses (in and out of state locations). Highly driven to achieve company goals. Expertise in developing and implementing HR plans and procedures smoothly and with little guidance. Strong conflict resolution skills. Comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs. Highlights Employment law knowledge Benefits administrator Manager coaching and training HRIS applications proficient Employee relations Staffing and recruiting professional Off-boarding Employee handbook development Experience November 2007 to October 2014 Company Name City , State HR Director Plan, organize and implement all facets of HR for New Kent horse track and 8 off track betting sites throughout the Commonwealth, approximately 650 employees (250 permanent and 400 seasonal) Review federal and state laws to confirm and enforce company compliance. Provide employee relations guidance and counsel to all levels of management; conduct investigations as needed Worked with senior-level management to create fair and consistent HR policies and procedures Assessed employee performance and issued disciplinary notices Created and modified job descriptions within all departments in compliance with FLSA Coordinate and manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD) Evaluate and maintain Worker's Compensation claims; annual WC and OSHA reporting Represent Company for unemployment, EEOC and other related hearings Conduct benefits administration for 125 benefit-eligible employees, including reconciliation and payment monthly Recruitment and hiring of seasonal employees, including new hire orientations Maintain HRIS (ADP Enterprise) and employee files Partner with upper management on all reduction of workforce action and severance packages. Manage all in-kind donations made by the Company as well as coordinating our volunteer work with the New Kent Food Pantry. October 2004 to March 2008 Company Name City , State HR Generalist for assigned station, division, and corporate personnel of 30 TV stations and 1 communications company across the Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, and Worker's Comp for division Maintain division job requisition database; provide recruitment/retention support to the field Ensure EEO Broad Outreach is maintained Performance management planning and implementation Organize and train field HR for annual benefits open enrollment Design and deliver monthly reports for division HR Director and Corporate HR Vice President Provide employee relations counseling and investigations Participate on the wellness committee, Community Outreach, and Employee Engagement Coordinate and deliver annual HR conference with corporate HR team. January 2004 to October 2004 Company Name Benefits Administrator Administer benefit plans for 27 newspapers and TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate and field HR personnel regarding benefits issues/questions Assist Benefits Director in planning and implementation of annual Open Enrollment Ensure all rules and regulations pertaining to the company's benefit plans, including HIPAA are followed. February 2001 to January 2004 Company Name City , State HR Coordinator HR for 4 daily and 2 weekly newspapers, approximately 400 employees. Report payroll biweekly using Simplex/Winstar timekeeping system Recruit for open positions; Manage onboarding Provide assistance to employees and managers regarding policies and processes Organize and conduct annual open enrollment for benefits; consult employees on all benefit programs and general procedures Design and deliver weekly and monthly HR and payroll reports for upper management; Maintain PeopleSoft HRMS database and personnel files Reply to employment/wage verifications for employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer and maintain COBRA, STD, LTD and WC files in addition to OSHA reporting Conduct annual anti-harassment and safety training. Education Newberry College City , State Mathematics Computer Science Mathematics Computer Science Batesburg Leesville High School City , State H.S. Diploma GPA: GPA: 3.5 Honor graduate GPA: 3.5 Honor graduate Skills ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV Professional Affiliations Professional Human Resources (PHR) - Human Resources Institute, 2006 - current Member: Society of Human Resources Management and Richmond Society of Human Resources Management Member: Reid Institute

HR

ACTIVITY SPECIALIST Summary Highly knowledgeable, creative and resourceful Educator with experience in developing students' interest in and appreciating music through teaching theory, history and practical skills. Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.I have over 10 years of vocal training and 8 years teaching experience. I have a deep concentrate in music education, special educationEducator talented at making special needs children feel valued and accepted. Encourages each child to reach their full potential. and vocal instruction. Friendly and energetic, with 8 years in substitute teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.Educator versed in collaborating with teachers and parents to best meet each individual's unique needs. Attentive to the physical, emotional, intellectual and social needs of each student.I perform extraordinarily well with others and as a team leader.I am assertive and I strive to do the best job possible.Motivated teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Highlights Microsoft Word, Photoshop, Filemaker, HTML. and MS Office proficient Substitute Teaching Certificate 6 years as summer camp counselor Fast learner Scheduling proficiency Basic clerical knowledge In-depth knowledge of autism Competent in Smartboard technology Mother of two children First Aid and CPR Certified Vocal instructor Strong communicator Classroom management Accomplishments Founded the Desi Arnaz Performing Arts Department at I.S 238 and led it for 4 years. Worked with over 200 special education students, grades 6-8, for 8 years. Material Development   Created an arts curriculum targeting diverse learners to create an engaging educational experience. Process Improvement Developed a level work or theory for students that resulted in numerous admission to Performing Arts Schools in the New York City Department of Education. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Community Service Served as faculty Sports and Arts Foundation representative, spreading global awareness and introducing world issues such as global warming, and recycling to students. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Experience Activity Specialist June 2001 to August 2013 Company Name － City , State Counselor age 6-12. Supervision of children and tutor in music and recreational activities. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Performed student background reviews to develop tailored lessons based on student needs. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Developed interesting course plans to meet academic, intellectual and social needs of students. Lead teacher Chorus January 2009 to September 2011 Company Name － City , State Set up and conducted school choir in numerous productions of vocal music. Provided aural training through the performance of music, talks, discussion, use of audiovisual equipment, practical vocal music and written assignments. Trained students for vocal performances in school and abroad at the Colonial Theatre in Pittsfield Massachusetts for two consecutive years in a row. Teen Action Service Learning Program. Activity Specialist /Lead Teacher January 2009 to September 2011 Company Name － City , State Created a learning environment for students by stimulating purposeful assignments conducive to their immediate environments. Guided students to create food drives, recycling campaigns, and help provide aid to countries in need. Sales associate September 2004 to September 2011 Company Name － City , State Retail services in Shoe dept. Participated in daily operational functions of the store. Delivered superior quality service while adhering to corporate, regulatory and audit guidelines. Provided timely and efficient completion of client transactions while maintaining accurate customer service and thorough handling of all sales assigned. Board of Education: Schools served: I.S. 109: 213-10 7184650651 Principal: Shango Blake I.S 238: 88-15. Classroom Teacher January 2007 to June 2008 Company Name － City , State My primary responsibilities were to facilitate classroom training to both English and bilingual students in vocal music, music history, and school productions. I headed the performing arts department in the design, development, costuming and maintenance of art materials as well as set design by evaluating the effectiveness of the performing arts through instrumental/vocal music, dance, drama, art and technology. I co-facilitated weekly meetings and helped make changes necessary to improve effectiveness of student growth. Education Bachelor of Arts : Professional Music , 2006 Berklee College of Music, Boston Mass － City , State Minor in Music Education Coursework in Music Education Berklee College of Music Deans List : 2006 Received numerous letters of recommendation, and appreciation from Faculty and Staff Art and Music , 2004 Bayside High School Art and Music education Previously attended Berklee College of Music Bayside High School Gained music diploma for voice and music theory. Member of Bayside High School Choral Club Vocal Academic Achievement Award Interests Fitness, kickboxing, marathons Skills Photoshop, Set and Design , Peer Counseling, Customer Service, HTML, Microsoft Word, Retail/Sales, Supervision, Dramatic Theater,

ARTS

SENIOR ACCOUNTANT Summary A highly competent, motivated, reliable and result-driven Accountant with extensive experience supporting the finance needs of the organization. A self-starter and team player with excellent organizational and computer skills. Proven ability to take on extra responsibilities and manage multiple projects simultaneously while working under stringent deadlines and maintaining high degree of confidentiality. Highlights MS Excel, Word (60 WPM), Outlook, Intacct, Professional Accounting System, SAGE 100 Fund Accounting, and BOA CashPro, ADP, BenefitMall Payroll, Fidelity, Choice Strategies Experience Senior Accountant May 2015 to Current Company Name － City , State Financial Reporting and daily operations: Oversee cash management - daily. Manage financial closings - monthly. Manage general ledger - monthly. Review and prepare various account reconciliations - monthly. Prepare standard & custom internal financial reports in excel - monthly. Prepare bank borrowing base reports - monthly & quarterly. Prepare functional & managerial expense analysis - annually. Prepare annual surplus earnings analysis -annually. Prepare financial budget - annually. Renew listed insurance policies annually: Commercial package policy - annually. Pawnbroker's liability insurance - annually. Fiduciary liability Policy - annually. Directors and officers liability policies (1) Primary & (1)Excess - annually. Workers compensation policy - annually. Commercial Crime Policy - annually. Auction Sale - 3 times per annum: Download auction sale data. Use system auction sales data to verify system calculation accuracy. Prepare auction sale cost analysis. Prepare auction sale summary analysis. Prepare auction sale journal, finalize auction sale. Government Reporting: Form 990 - provide outside accountants with all supporting schedules and reports, return prepared and filed by outside accountants - annually. Form 5500-DB plan - provide actuaries with census information and annual plan information, prepared and filed by actuary, signed by administrator - annually. Form 5500-DC plan - provide fidelity with answers to questionnaire, confirm contribution information, upload specified data to Fidelity system, prepared by Fidelity, filed by Provident Loan Society, signed by administrator - annually. Dept. of Labor - review wage report - prepared/filed by provident - quarterly. Payroll Tax returns - review - prepared and filed by payroll service - quarterly. Annual Financial Audit: Substantiate all material account balances - annually. Provide internal control structure information - annually. Prepare disclosure reports with CPA guidance - annually. Purchasing: Review and approve all purchase invoicing - daily. Code all invoices to the appropriate g/l account - daily. Review purchases - monthly. Finance and accounting: Calculate outstanding interest and fees - monthly. Review 12 standard journal entries - monthly. Review quarterly tax filings - 940futa, 941 fed tax return, MTA-305, NYS45. Prepare and file NYS Dept. of Labor Report Wage report - quarterly Update and maintain financial performance metrics - monthly. Maintaining & Updating 1099 vendors. Manage monthly financial closings and adjustments. Manage and maintain employee benefits (401k, Life & Dental Insurance, FSA, TransitChek, and GTLI). Prepare and process bi-weekly payroll. Review and journalize American Express expenses. Journalize and upload to accounting system payroll allocation, employee benefit allocation. Implement and review accounting process as needed. Finance Associate August 2011 to May 2015 Company Name － City , State Oversight and maintaining of AP/AR vendors, payment, processing orders, invoices, bank wires, and deposits. Cash management including wire transfers, record charges, and adjustments. Perform monthly bank reconciliation, account reconciliation between the general ledger and subsidiary ledger to ensure the timely and accurate financial statements are generated. Prepare supporting documentation and post journal entries to computerized accounting Software. Managed domestic and international budgets, including budget modifications and closeouts. Identify, and assist in the implementation of, process improvements in order to shorten the monthly close process. Processes and maintain organizations payroll using ADP. Maintained and processed International payroll, working with in-country payroll vendors. Worked independent while communicating and coordinating with other employees and external clients to facilitate workflow that pertains to the financial deliverables of the organization. Assist with special projects. October 2010 to June 2011 Company Name － City , State Reconcile and analyze over 75 POS terminals, and audited receipts for compliance of SOX Procedures. Exemplary post sale communication with different departments. Education Bachelor of Arts : Economics City College of New York GPA: GPA: 3.2 Honors Cum Laude Economics GPA: 3.2 Honors Cum Laude Languages Fluent in Spanish

ACCOUNTANT

CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something.  Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Accomplishments I was acknowledged after the first 6 months by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 to Current Company Name I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234. When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went to a position in QCD for approximately 3 months. Where we revamped QA and turned it into QCD Quality Coaching and Development. We each had our own teams that were made of multiple Supervisors and their employees. Reviewed calls for performance and compliance to procedures. Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees. After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position. Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor. I then moved to the Outbound team where I was there in the beginning of the team development. This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development. We started the division and created the procedures, as we went along. This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs. After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department. I then went to the Online Team as a Rep II. I currently provide a first line of support for the Online manager. I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day. Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees. I have assisted in completing QA for account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 to June 2010 Company Name I started as a Front desk staff at $6.00 an /hr for the first week. I was then moved to a Fitness Advisor which is front line sales. I worked this job for approximately 2 months before I was promoted to Sales Manager. After weekly Sales meeting in which I provided the agenda for approximately 3 months. I was then moved to another club and asked to work managing them both. Working between 60 and 80 hours a week. I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted in training Sales, and Operational Staff. Created Spreadsheets for scheduling, inventory, training, and corporate meetings. Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community. Built client relationships by acting as the liaison between the customer service and sales teams. Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list. Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months. Created sales contacts with on- and off-premise accounts. Acquired $7.86 million in sales revenue in 36 months. The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs. Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations. Led sales forecasting, market trend evaluation and segment strategies. Presented innovative digital media marketing presentations to executive decision makers. December 2002 to December 2006 Company Name I was a basic cannon crew member, and moved through the many jobs in thecrew. I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party. I moved through the ranks and reached Sergant in 2 yrs and 3 months. I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified. I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ. Education Certificate : Professional Sales , 2008 Professional Sales 1 － City , State Certificate : Business Administration , 2013 San Joaquin Valley Community College － City , State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor

BANKING

STAFF ACCOUNTANT Experience August 2013 to Current Company Name - City , State Accounting Manger Report to CFO Manages 4 colleagues. The accounting department consists of 2 Accounting Clerks, 1 Financial Analyst, and 1 Volunteer. Lead person for all aspects of close, including preparing and entering 30 journal entries and preparation of 35 balance sheet reconciliations. Developed new and easier ways of doing journal entries for month end process, using Microsoft Excel. Have reduced journal entry keying by a day and half, allowing more time for analysis. Revamped old cost reporting and 990 templates, using Excel, to make the process easier for colleagues that would enter information into the system. Have cut down lead and processing time for each, making the entire submission time faster for system senior leadership. Selected as point person to help our system office install and run PeopleSoft Finance at St. Mary's Hospital. Directly responsible for training staff at hospital, and have assisted system in developing the financial statements that are used today. Assisted all hospital directors in the planning and execution of their departments AOP for the next fiscal year. Assisted in making a $5 million dollar turn around in total hospital EBIDA for fiscal year 2015. Responsible for maintaining and tracking $75 million in hospital fixed assets. Developed new FTE position control productivity report using complex queries and reports in Microsoft Access. June 2006 to August 2013 Company Name - City , State Staff Accountant/ IT Report to Finance Supervisor Assisted in financial month end close, by preparing over 20 journal entries and 25 Balance Sheet reconciliations. Developed various sales, TGP, and other contribution margin reports, using Microsoft Access and Excel. Led the division in creating projects that would strip out relevant information from a report and put into Excel, using Monarch data mining software. Developed over 30 models for the division to use. Developed Excel macros to help make entering journal entries easier at month end. Corporate office started using them for their month end close. Assisted in developing an automated reporting system that would distribute reports to sales force, and senior management every morning. Led IT department and helped maintain division IT infrastructure. Developed reports that track all IT assets and give a check list of what to do in case of a hard drive crash or any other maintenance activity. This report is still used to this day at the division. Created a sales report in Excel that used links, macros, and formulas, to show each sales persons sales, TGP, and cases, by using a drop down box and selecting their name. December 2003 to June 2006 Company Name - City , State Accounts Payable/ IT Report to Controller Accountable for the coding and paying of all Accounts Payable invoices. Including getting management signature, along with following up on and invoice discrepancies. Assisted in getting purchase orders from warehouse and entering in our purchase order system. Developed a new spreadsheet to help track fuel expense and tracking for operations. Assisted in month end close process, and was asked to then take over the sales tax and beverage tax journal entries for the division. Accountable for 5 Balance Sheet reconciliations for the division. Developed spreadsheet to keep track of customer credits, and salesman reimbursements. Developed report to show how many purchase order shorts there were, by vendor and warehouse id. Staff Accountant March 2001 to December 2001 Company Name - City , State Reported to Assistant Controller. Accountable for inventory for all 15 Sprint stores in our area. Led month end inventory counts, where each store would send me their results and I would match up to purchase order and sales to make sure everything tied out. Accountable for process of stolen, warranty and damaged phones, by making sure we received correct credit back from Sprint. Education IRS 990 Tax Reporting & Submission *CMS Cost Reporting Submission *Property Tax Exemption Submission *AOP Budget Planning Bachelor of Arts : Accounting , May 2000 Western Illinois University - City , State Accounting Associates Degree : Accounting , May 1997 Black Hawk College - City , State Accounting St. Mary's Hospital Leadership Team Skills Accounting, Accountant, Accounts Payable, balance sheet, Budget Planning, CMS, Controller, credit, data mining, senior management, Finance, financial, Financial Analyst, financial statements, fixed assets, hard drive, inventory, leadership, macros, Microsoft Access, Microsoft Excel, Excel, office, Monarch, month end close process, month end close, next, PeopleSoft, coding, reporting, sales, spreadsheet, Supervisor, Tax, phones

ACCOUNTANT

PASTRY SOUS CHEF Summary Service oriented professional looking for opportunities in pastry arts. Seeking to advance development of skills and learn more aspects of pastry arts and confections. Diploma from the Le Cordon Bleu program and vast experience utilizing business degree in a corporate environment. Highlights Key competencies include customer relations, organization, product knowledge, attention to detail, team building and positive attitude. Microsoft Office products, including Word, Excel. Project, Power Point and Outlook. Experience 11/2014 to Current Pastry Sous Chef Company Name － City , State Organize and run all aspects of the pastry kitchen including weekly inventory and ordering, Supervise team of four pastry employees; two pastry cooks and two baker assistants. Train on department procedures and new menu desserts. Instruct team on daily sanitation and cleaning of walk ins and freezer. Create and design desserts for restaurant menu, in room dining menu and banquet menus. Create desserts for special dietary needs of guests such as vegetarian, vegan and gluten free. Create special menus for holiday banquets and special requests. Attend meetings such as daily BEO, morning focus and weekly OPS representing culinary team. Meet with F&B manager, General Manager and Hotel Manager to discuss current desserts, weekly VIP guests and special requests for the hotel in general. Review daily banquet prep lists with pastry team and assign tasks as needed. 08/2012 to 11/2014 Pastry Cook II Company Name － City , State Prepare all aspects of pastry production for restaurant, in room dining and banquets. Including hot line, holiday banquet buffets, weddings, daily amenities and special requests. Contribute to restaurant dessert menu with suggestions for changes to existing desserts and new desserts. Assist with banquet plating for main courses as well as dessert course. Communicate with Pastry Supervisor concerning pastry shoppe needs and issues. Review daily banquet prep lists for the week and assign tasks as needed. 07/2010 to 08/2012 Pastry Cook II/Chocolatier Company Name － City , State Chocolatier for all resort nightly turn down chocolates, miscellaneous bonbons and all chocolate décor used in presentation of pastries, desserts and cakes from the pastry shoppe. Utilized Montage recipes and developed unique flavors. Average number of chocolates produced per week is 4000. Trained new pastry cook III's when they started with basic cookies and brownies and casual restaurant production work as well as overall departmental procedures. Assisted with inventory lists for ordering ingredients for the shoppe when pastry chefs were not available. Attended daily Banquet and Event meetings when supervisors not available. Note any changes to daily events and report back to pastry shoppe. Assist with off-site events for large audience and assist supervision of new employees at events when chef is occupied. Attended bonbon class at Valrhona Chocolate institute in Tain l'Hermitage, France. 06/2009 to 07/2010 Pastry Cook III Company Name － City , State Prepare all aspects of the production of desserts, confections, ice creams, sorbets, and fancy pastries, for the various restaurants, banquets and in room dining venues. Communicate with the Asst Pastry Chef and Executive Pastry Chef regarding menu items and other issues in the kitchen. Created the birthday\comp cake for casual bar and grille restaurant and everyday main restaurant. Assisted in plated desserts for banquets and weddings Worked the pastry hot line for holidays and to cover shifts when needed 01/2002 to 05/2011 Last Chance/One Warm Night Company Name － City , State daily meals and Green Room support for a series of on-line webisodes for a cast of 75. 02/1996 to 02/2009 Senior Business Analyst Company Name － City , State Responsible for improving the quality of internally developed and third party applications used by Retirement Customer Services associates for mutual fund investment systems. Provided leadership in the development of utilizing an application for work distribution that resulted in an increased efficiency in account processing. Primary responsibilities include working with the users for requirements gathering, application testing and training. Create requirements and test plans. Work closely with other Analysts to monitor progression of projects and manage the release. Work closely with Project Managers and external system contacts. Liaison role between IT department and Customer Service. Education 2005 Diploma : Patisserie and Baking Program California School of Culinary Arts GPA: Graduated President's List in the Le Cordon Bleu programs for Pastry Arts Patisserie and Baking Program Graduated President's List in the Le Cordon Bleu programs for Pastry Arts 1993 Bachelor of Arts : Economics Wheaton College － City , State GPA: Cum Laude- Dean's List Economics Cum Laude- Dean's List Skills basic, interpersonal, Excellent oral, Customer Services, Customer Service, focus, General Manager, inventory, leadership, meetings, Excel, Microsoft Office products, Power Point, Word, organizational, problem solving skills, quality, requirements gathering, Supervisor, supervision, unique, written communication skills

CHEF

KICHEN/BATH DESIGNER & SALES Professional Summary I have experienced most phases of architectural and interior design over my years in the business. I began in commercial design, space planning, specifying, and decorating offices, including reception areas, conference rooms, large and small cubicle spaces using Steelcase, Stow Davis and Westinghouse ASD (aka Knoll). I have designed medical/dental offices and hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans and complex site plans, etc. In the residential field, I have designed and supervised construction of a number of entire homes and major remodeling projects, including all specifications and the final decorating. I have specialized in all phases of window treatments, from measuring to installation. I have specialized in kitchen/bath and storage design.  I am familiar with building codes and have been skillful at trade-specific CAD programs. I have also done site planning and landscape design.  At one point I was involved in site planning and development of an entire subdivision. Work History 06/1998 to 04/2000 Kichen/Bath Designer & Sales Company Name – City , State Began in client cabinet, countertop & appliance sales, which includes on-site measuring, space-planning design, style & finish selection, ordering and follow-through with installation oversight. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. 04/2000 to 06/2000 Showroom/Home Show Designer Company Name – City , State Keep showroom vignettes at home office location and showroom locations around the state updated with newest cabinet styles, countertops, appliances and other current materials. Design and decorate interchangeable exhibit vignettes with latest products and materials to be transported to various home show exhibitions around the state. Help with set up at site of each home show. The position of Showroom/Home Show Exhibit Designer was created specifically for me by General Manager, however, change in management resulted in elimination of the position and my job. 10/1996 to 08/1997 Assistant Store Manager Company Name – City , State Responsibilities Open and close retail store, assist customers making wallpaper or window treatment selections, set and keep in-home measure/selection appointments, place orders, receive orders, arrange and oversee installation appointments, etc. Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and materials. Skills Used Business, design & sales skills This retail store was a newest branch of an old, well established, family owned chain of stores from the east side of the state.  The family had recently hired a new, young general manager.  He was responsible, apparently, for some poor management decisions, resulting in the parent company going into bankruptcy and all stores being shut down.  06/1991 to 09/1994 Owner/Manager Company Name – City , State Converted 7500 square feet of commercial space into 24 individual offices of varying sizes, several cubicle spaces, large and small conference rooms, reception area, secretarial work area and lounge. Individual offices were rented to independent business persons by the month, cubicles by the day or hour.  All phone calls answered by staff and messages taken.  Secretarial services available to tenants, as well as outside clients, for an hourly fee.  Conference rooms available on a daily or hourly basis.  Other business services included hosting meetings or conferences and publishing marketing materials for tenants and outside clients. Building was sold in 1993 and new owner had other plans for the space and refused to renew the lease.  I had moved the business once and paid for build-out of this space.  I couldn't afford to move again; decided to close business instead. Current Principal Company Name – City , State Consulted with clients to determine architectural preference to meet overall design goals. Originated and developed creative design concepts. Assisted clients with budget considerations regarding products and materials. Successfully resolved complex technical design issues. Interfaced with architects, contractors, sub-contractors, consultants, fabricators, and regulatory agencies. Specified proper products and materials for each project. Prepared construction documents and details to implement design concepts. Established at the time of graduation from design school, I began my independent career, on a full-time basis.  When business was slow (due to recession, etc.) I accepted employment with well established firms.  I have continued to serve many repeat clients and referrals over the years. Transitional Vocation In 1981, before the advent and common use of CAD programs, I had a serious injury to my right (drawing) hand.  I was owner of income properties and had been managing income propertiesfor other individual owners.  Since I was not going to be able to use my hand again for drawing for some time, I took a position as a manager of a 160 unit apartment project that was only 50% occupied.  Within six months, all units were rehabbed, rentable and occupied, and 95-100% occupancy was maintained while I was manager.  In 1983, I was offered a position with another firm as Project Manager during construction and Start-Up Manager of a 360 unit apartment complex.  Being involved at the inception, I was able to revise apartment floor plans to made accommodation for the most common objections I heard while marketing existing floor plans.  My revised plans were very successful and apartments were filled as fast as they were built, with a long waiting list.  Approximately 1/3 of the tenants from the first project I had managed, moved to the new complex, which was extremely gratifying.  I continued in this position to the end of construction.  During that time, I attended property management courses and earned a Residential Property Management Certificate. My hand was rehabilitated by this time and I decided it was time to return to my real passion, interior design.   Education 1970 Associate of Arts : architectural/interior design New York School of Interior Design - City , State Architecture and interior design history Fine arts history Color theory and application Light theory and application Textiles Upholstery Window treatments Paint, surface textures, wallcoverings Interior building materials Architectural drawing and perspective rendering Business and marketing principles for designers All courses were taught by professionals in their respective fields with years of practical experience. 1967 Associate of Arts : business principles and skills Lansing Business University (Davenport Business College) - City , State Basic business management principles Business law Office management Accounting/bookkeeping Office skills (typing, shorthand, business machines, etc.) Business etiquette Skills Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing

DESIGNER

SOLUTION DESIGNER Career Overview Solutions-oriented Consultant possessing a unique combination of skills, including Pre-Sales, Business Analysis, Project Management and applications development experience in multiple top-tier ERP Systems. Qualifications Technical Project Management ITIL Intermediate Certifications Systems Implementation Large-scale systems Client Facing Pre-Sales Solution Selling Business Process I mprovement Accomplishments Proven track record building, managing and leading multi-disciplinary teams across various domains and skill levels Created a comprehensive business development strategy and change management program for a global ERP implementation Project Manager, with over 4000 hours of experience, on various Information Management and Communication projects Exceeded sales quota by 5% in assigned territories by providing Pre-Sales support to internal and external customers Led the successful full life-cycle of multiple ERP implementations as Lead Functional consultant Cultivated cross-functional communications through the creation of strategic relationships Work Experience Solution Designer 02/2014 to 02/2016 Company Name City , State Designed and delivered management value added consulting and strategic technology infrastructure solutions for the Air Transit Industry market space Technical Project Manager for the implementation of over 300 CUSS (Common Use Self Service) Kiosks and supporting IT infrastructure for a major discount airline at twenty-two airports valued at over $5M Technical Project Manager for the development of new technologies and platforms, such as PaaS and SaaS, to help solve technical challenges or limitations in clients' infrastructure Developed workload based staffing standards to determine proper manning levels for proposed solutions Created Professional Continuum for 500 employees assigned to the SITA Service Group (SGS) Managed multiple application development projects using Agile development methodology Developed strategic relationships with 3rd party providers Fixed bugs as they were encountered. Worked with product designers and product managers to design user interactions in applications. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Established requirements for new systems and modifications. Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks. Gathered and analyzed performance metric data. Gathered and analyzed performance metric data. Analyzed and created new configuration for packaged software to meet business and system requirements. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Performed second-level support for all workstation and server class systems. Served as the technical lead for server infrastructure including development, QA, staging and production systems. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Served as operating system expert, providing technical support for entire organization. Prepared technical architecture proposals for enhancements and integration of existing third party software systems. Tested features across various browsers. ​​ Pre-Sales Consultant 10/2012 to 10/2013 Company Name City , State Worked directly with C-level managers to gather and understand business strategy and requirements Defined project scope and deliverables to support project goals in collaboration with all stakeholders Analyzed and documented requirements for enhancements to business processes Defined detailed business requirements and functional specifications using Agile methods Partnered with implementation teams to ensure proper translation of business requirements into software changes Provided pre-sales support for accounts ranging from $200K to $5M Provided training to implementation teams, including the development of on-boarding material Information Technology Specialist 05/2009 to 06/2012 Company Name City , State Technical Support Chief Functional Consultant on the US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying out fit-gap analysis, process design, and integration testing Project Manager for the US Army's Integrated Personnel and Pay System-Army (IPPS-A) ERP implementation Identifying resources that included recruiting, on-boarding, training and developing required to support varied levels of program operations Worked directly with Stakeholders, SMEs and other key users to identify problem scope and escalate IT service outages Created statistical reports and performed Root Cause Analysis (RCA) in areas of responsibility Performed end-to-end incident management with responsibility for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. Provided technical support for Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support for Information Management infrastructure throughout Afghanistan Provided technical guidance and direction to support suppliers and equipment providers on all information systems equipment for US Army, NATO and Coalition communication networks Collaborated in design and delivery of infrastructure required to support new IT solutions Responsible for the management of solution requirements and overall technical baseline control across the service lifecycle. Pre-Sales Management Consultant Inside Sales Representative 12/2005 to 09/2012 Company Name City , State Team Lead focused on implementing ERP software and creating common global designs with localizations for legal and regulatory requirements Prepared and presented technical proposals for clients. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs. Developed, reviewed and ensured the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices Managed and facilitated client workshops to gather "as-is" and "to-be" business requirements, performed gap analysis, Integration/User testing and configuration Provided pre and post-sales support, configuration, and training in the SAP Practice Facilitated discovery sessions and customer focus groups for ERP sales opportunities Communicated technical design requirements to implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) to support the needs of clients' deployment strategies. Chief Warrant Officer Two Information Services Technician 12/1992 to 08/2014 Company Name City , State Performed system integration and administration on both tactical and strategic networks, including routers, switches, and various satellite and microwave communication. Managed Network Operations Center (NOC) and provided multi-level support to end users. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process. Provided base level IT support to company personnel. Education and Training ITIL Foundation v3, ITIL Intermediate Certificate in Service Design, ITIL Intermediate Certificate in Service Operations, ITIL Intermediate Certificate in Service Transition, ITIL Service Capability: Service Offerings and Agreements, CompTIA Security + Master of Arts : Organizational Leadership Columbia Universtiy City , State Advanced coursework in Organizational Management Bachelor of Science : Industrial Technology & Education Montclair State University City , State Coursework in Information Management and Business Administation Minor in Education Skills Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops

DESIGNER

MEMBERSHIP COORDINATOR Career Focus I would like the opportunity to share more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I'd be happy to supply strong references at your request. I am currently in pursuit of a career and believe my skills could greatly contribute to your company. Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally utilized. Frankly stated I am looking for a career as opposed to a "job". Summary of Skills Reliable and dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented  Focused on customer satisfaction Customer service expert Employee training Clean and professional Cold calling Self-motivated Professional Experience 05/2014 to Current Membership Coordinator Company Name － City , State As Membership Coordinators I am responsible for selling memberships at the health club. The position requires that the membership coordinator generate at least 60% of my own prospects through normal prospecting channels. The other 40% may originate from club advertising and promotions. A strong working relationship with club staff is expected of the membership coordinator. Paperwork and administrative follow-up on personal sales, along with personal follow-up on new memberships are essential tasks. Responsibilities and Approximate Time Distribution 15% - Telephone solicitation, prospecting and other follow up. 4% - Sending mailings to prospects. 60% - Touring prospective and making actual sales presentations. 10% - Follow-up on new members sold and generating referrals, 3% - Paperwork and administrative work. 3% - Attending meetings. 3% - Participating in ongoing training programs. 2% - Attending special events. 06/2011 to 05/2014 Customer service Manager on dutie (MOD) Company Name － City , State During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills in customer service continue to grow stronger and stand out some of my duties included but are not limited to; Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires, greeting and checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according to company standards. 09/2009 to 09/2014 Customer Service Representative/Bar Attendant Company Name － City , State My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food, keeping track and ordering supplies from our vendors as needed, keeping department up to company standards. 04/2006 to 08/2009 Sales/Customer Service Representative Company Name － City , State During my time spent with Party America my job was again to facilitate an excellent customer service experience to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer service skills. Some of my duties included but were not limited to; answering and directing phone lines greeting and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities, closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets. Also kept the store up to company brand standards. 03/2003 to 04/2005 Sales Representative Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. 10/2002 to 01/2003 Merchandise and Customer Assistant (MCA) Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs

FITNESS

FITNESS TRAINEE/RECREATION MANAGEMENT INTERN Accomplishments Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities. Professional Summary Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition. Skills Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate) Data management Team leadership Self-motivated Extremely organized Staff development Project management Team liaison Work History Fitness Trainee/Recreation Management Intern Company Name City , State January 2018 to Current Research and aid in planning exercises options for FitGames. Identify and create new business contacts. Update social media account with weekly posts. Implement new strategies approved by owner for business growth. Research Assistant Company Name City , State February 2017 to Current Code data from surveys onto Age Options database. Analyze the data to find any correlation among the survey responses. Create graphs and charts to display findings. Write research report on findings. Student Lead Supervisor Company Name City , State May 2017 to Current Create monthly schedules for 30 student employees. Create and assign daily tasks for student employees. Keep track of personnel during shifts. Record notes for weekly meeting. Intern Company Name City , State September 2017 to December 2017 Research in cost-effective marketing strategies. Manage multiple social media accounts daily to increase brand awareness. Ran front desk and process membership payments. Student Employee Company Name City , State February 2016 to May 2017 Operated cash register to process over 50 transactions by credit daily. Stocked and back stocked merchandise to maintain inventory orderly. Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service. Research Assistant Company Name City , State October 2016 to May 2017 Created a code book in order to ease the data entering process. Cleaned the data in order to create a hypothesis from the results found. Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program. Present findings at annual Research Symposium. Seasonal Sales Employee Company Name City , State December 2014 to January 2016 Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily. Conducted over 100 transactions by cash and credit daily. Issued government standard lotto transactions. Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers. Tutor Company Name City , State September 2014 to December 2014 Advised 30 elementary students to address math and readings concerns. Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities. Motivated children to continue their education by providing positive comments on their progress. Personal Information Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School *Created excel sheets to organize members' availabilities and keep track of resources needed for the program *Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program Education Bachelor of Science - Recreation, Sport, and Tourism Tourism University of Illinois at Champaign City , State May 2018 Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students) *James Scholar *Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00 Interests Illinois Governor's Conference on Travel & Tourism (2016) *Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism *Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Languages Spanish (Basic/Polite) Skills Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone Additional Information Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny "Cupcakes" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program

FITNESS

WEB DESIGNER Professional Summary Trained Quality Assurance Specialist with a demonstrated history of working in the pharmaceuticals industry. Skilled in Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, and Data Analysis. Strong quality assurance professional with a Masters in Computer Science and Bachelors in Electronics. Skills Work History Web designer , and Database designer: One Plus, Glasgow, UK. Web designer: Nuclear disarmament, Glasgow. UK. Office assistant: Iona community. Glasgow, UK. Polling Clark in a Scottish parliament election (2004) Care Assistant in BUPA care home, Glasgow. Specific skills: Langages: C & C# Data base: ORACLE, SQL Web Technologies: ASP.NET, HTML5, CSS3, Dream weaver. Currently Quality specialist , 07/2015 to Current City Preparation of the Elemental impurity Risk reports for drug products and API Experienced in developing risk analysis model and conducting thorough risk assessment starting from the basic till final report Generating regulatory summary for all the approved elemental impurities reports (US and Canada) Collaborate globally and cross functionally (in CFTs) with in varying sites to complete complex project goals. Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, and Campoverde.(e.g. gluten, elemental impurities, and API metal catalysts) Author, co-author and verify multiple risk control assessments pertaining to elemental impurities, gluten, and metal catalyst used in AbbVie drug products & API. In-depth understanding of ICH Q3D, EMA, Pharm Eur, USP, and Gluten-FDA in relation to Abbvie drug products. Assist compendial services with heavy metal deletion project in relation to Abbvie API's Proficient in MS Word, Excel, Adobe Acrobat, power point, Visio, and other commonly used software. Web master , IBTN research group, UIC- February 2014 to till date Duties: Developed the official website of "IBTN research group ". Weekly Updation of the site with all the details of major events. Uploaded files and photographs of research works. The website has an user friendly interface which even helps everybody to have a clear idea about IBTN. Assistant Technical Officer (ATO) , 01/2004 to 01/2005 Company Name South Glasgow, NHS Trust, UK. Duties: Data monitoring and analysis, recording and updating data base of sterilisation equipments, working as a group, work management Responsible for correct assembly , checking, packing and marking of all items prior to sterilisation The operation of a range of decontamination equipment and performance of routine user tests. Inputting records and data required for the operation of the sterile services quality system. Maintaining all the records, archives and IT system needed for the quality standard and traceability of the instrumentation. Skills ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author Education Masters : Computer Application , Computer Application MCA : CMR Institute of Management studies, University of Banglore, INDIA. P.G - Title :Green House Controller, Platform: Embedded C - CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India . Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 and SQL. Information System Design and Implementation : Employment Exchange -Visual Basic 6.0 and ORACLE8.0 Simulation and Modelling : Chemical Reactor developed by C. Interactive computer graphics: Galixean Game using C++ language. System programming : Editor developed in C including all basic requirements of an editor. Computer Architecture and Parallel Processing : Page Replacement Algorithms developed in language C. C P U scheduling graph developed in C language. : Bachelor : Electronics (BSc) , 1999 Electronics (BSc) Digital Video graphy Other courses Data Management for Clinical Research , Vanderbilt University. Oracle 9i SQL/PLSQL training with Oracle Certified Associate, at Caledonian University, Glasgow Embedded System with CX15 (Keil Compiler) (6-months training from Nest Cybercampus : Mahatma Ghandhi University - City , State Design of a PLC (Program Logic Controller) based on control system for automatic connector assembling machine . Database management - Visual basics, Oracle, SQL, Access 2000 ( Pentasoft, India) Web designing- ASP, HTML, Dream Weaver (Pentasoft, India) ECDL Certification and SQA qualification- Flexicentre Glasgow :

DESIGNER

REGIONAL HR MANAGER Summary Holistic HR Professional with 5 years 7 months experience in Human Resources vertical in areas of recruitment, employee relations and performance management after completing 2 years of full time Experience Regional HR Manager Aug 2015 to Dec 2016 Company Name － City Looking for good HR opportunities in San Francisco Bay Area. VISA STATUS:"Work Permit-No Visa sponsorship Required" Skills Staffing and recruiting professional Microsoft Office Suite expert Interviewing expertise HRIS applications proficient On Boarding/Off-boarding Report Writing Employee relations New employee orientations Performance Management Accomplishments Recruited 250 employees in 4 months for launching new RIBG (Rural Inclusive Banking Group) vertical of ICICI Bank. Worked on "Female Workforce attrition at Mid Managerial level" and suggested ways to retain, which was incorporated in policies. Worked on streamlining recruitment and onboarding process at indusind Bank by suggesting changes in "E-joining" portal. Assisted in successful completion of project "Applicant Experience at ICICI Bank" which focused on enhancing recruitment experience of applicants. Suggestions from the project were implemented. Worked as "Regional HR Manager" managing entire HR function for Andhra Pradesh/Telangana states for Assets & Liability vertical. Led team of two HR Executives. Role similar as HR Business Partner role since this required working closely with Business Leaders for arriving on recruitment gaps, resolving employee escalations, and PMS related issues etc. Handling end to end recruitment cycle right from sourcing (from job portals, through consultants and campus recruitment etc.), taking interviews, negotiating offers till on boarding. Ensuring every month all new joiners are included in payroll. Maintaining new joinee tracker, induction tracker, offered applicants tracker for same. Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report, Escalation report and taking monthly meetings with Regional heads. Making PowerPoint presentation for recruitment forecasting and attrition analysis on quarterly basis. Maintaining updated HRIS for the region and sending it to business heads on monthly basis. Handling all employee queries regarding leave request, transfers, performance appraisal. Closing Performance Management for the financial year, liasioning with Regional Heads. Issuing PIP (Performance Improvement Plan), Termination letters etc. Preparing investigation reports for escalations within the region in discussion with Regional Heads. HR Presenter in RCU investigations along with Legal and Employee Relations Manager for cases of the region. Identifying training needs and sending employees for various training programs.Sending new joiners for induction program. Ensuring Goal Sheet adoption, half yearly feedback is done within deadline ensuring PMS is completed on time. Employee Relationship Manager May 2013 to Jun 2015 Company Name － City , State Conducting regular branch visits for ground sensing. Making branch visit report and maintaining branch visit tracker. Handling employee queries regarding organization policies, transfer requests, salary and leaves etc. Maintaining and updating HRIS for the region.Taking Induction Session of new joiners. Handling employee grievances by analyzing case and preparing preliminary investigation report. Conducted Performance Appraisal for Rajasthan RBG group. Managing entire Performance Management cycle right from Goal Sheet Updation, conducting "Half yearly feedback", "360 degree feedback", "Normalization" till final rating updation on People Soft. Conducting "Talent Panels" for the region after ratings. Handled PMS escalations and conducted "Communication meetings" for employees. Recruitment Manager May 2011 to Apr 2013 Company Name － City , State Handling Recruitment for entire Rajasthan RBG (Retail Banking Group) & RIBG (Rural Inclusive Banking Group) and GOG (Global Operations Group). Managing entire recruitment life cycle right from sourcing,interviewing and negotiating/releasing offers till on boarding. Ensuring all new joiners are included in Payroll. Making monthly Recruitment Report (both excel sheet and PPT) for monthly meetings with respective Business Heads and building strategies accordingly. Making annual "Attrition report" and "Recruitment Forecast Report" for entire zone. Using "Hirecraft" for interview management, candidate management and maintaining pool of applicants for future requirements. Center Head for various mass recruitment drives conducted by ICICI Bank i.e. NIIT Leadership Program, I Bank and PO Program etc. Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM Kashipur etc.) for hiring MBA freshers). Intern Mar 2010 to Jun 2010 Company Name － City , State Taking and understanding requirements from clients, sourcing applicants using "Mass Mailing, Job Posting, doing screening and lining them up for interviews with clients. Coordinated & followed-up with respective HR departments for salary negotiation, joining. Education and Training MBA , Human Resource 2011 ICFAI Business School － City , State , India Human Resource Bachelor of Science , Electrical Engineering 2009 Bharati Vidyapeeth College Of Engineering － City , State , India Electrical Engineering Interests Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level group song competition. Captain of volleyball team in school and presented school in various Inter school competitions. *Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps. Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions. Skills Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs Additional Information Interests *Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level group song competition. Captain of volleyball team in school and presented school in various Inter school competitions. *Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps. Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions.

HR

FINANCE MANAGER / PLANT CONTROLLER Summary Ten years experience with high-volume manufacturers, demonstrating leadership and strong project management execution skills. Instrumental in reducing labor and overhead $2.5 million and contributing to operational goals and business profit. Strengths include financial reporting, forecasting, budgeting process and internal control. Highlights A highly motivated and educated, goal and success orientated individual with over ten years of professional work experience within the US and China, of which eight years are with Reckitt Benckiser (Fortune #160) and Regal Beloit (Fortune #713) Profound knowledge of management accounting, cost, inventory accounting, and familiarity with General Accepted Accounting Principles (GAAP) Strong organizational, analytical and interpersonal skills with keen attention to detail and Played a key role in the core management team and expanded roles supporting IT and supply chain functions Strategic and financial planning expert Business performance improvement Knowledge of GAAP guidelines and SOX Compliance Certified Public Accountant (CPA) Oracle / JDE /Global Shop Proficient in Microsoft Office Thrives under pressure Solution-oriented Staff leadership and development Goal Focusing/motivation Flexibility and adaptability: Adapt to the changes Accomplishments Cost Reduction Established and coordinated a robust plan for the control of operations including period financial results and variance analysis, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term, drove $2.5M annual savings on both labor and variable overhead. Gross Margin Improvement Improved margin accuracy, and drove gross margin 3.6% year-over-year increase Provided accurate variance analysis to sourcing team, operation teams for variance and spending control Analyzed gross margin by customer, gave valuable feedback to sales team for strategic planning and margin improvement Inventory Control Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%. Coordinate with material team with inventory control and assisted the plant reaching lower days inventory outstanding (DIO) Team Contributions Expanded roles and provided support in IT, supply chain functions Work under pressure with limited resource and time Provided valuable insight and support important decisions to senior managers Leadership: truly respected the peer, provided guidance to achieve the goals and stepped in where they needed support. Experience Finance Manager / Plant Controller Nov 2013 to Current Company Name － City , State Replaced prior CFO prior to Regal acquisition. Led key initiatives and re-established the credibility of finance team, and played a key role in the management team. Improved margin accuracy, and drove gross margin 3.6% year-over-year increase (COGS reduction); Led obsolete inventory review and drove significant reduction; also assisted sourcing team improved DIO reduction Provided reliable and timely project by project expense, capitalization, amortization and spending data for all departments. Prepared monthly and quarterly forecast, as well as annual operations planning, including top line sales, capital expenditure, variable cost projects (4-6% year over year reduction), SG&A and business three year long range planning. Improved finance closing process and shorted closing duration by 1-2 days and closed 7 gaps and added 5 control procedures to ensure monthly financial reporting accuracy Provided accurate and timely reports to mechanical finance group Expanded roles and provided support in IT, supply chain functions Plant Controller Jan 2011 to Dec 2013 Company Name － City , State Manage financial and accounting functions for the manufacturing plant generating annual external sales $65M and internal sales $35M. Accountability extends to financial reporting, products profit and operating expense analysis, capital project planning, and inventory control. Established and coordinated a robust plan for the control of operations including period financial results and variance analysis and explanations, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term. Prepared monthly financial reviews and submitted financial reports, on a timely and accurate basis. Strived continually to improve financial reporting, forecasting and budgeting process, and standardized work. Lead HVAC operation finance team to create standard operating procedures (SOP) and job instruction breakdown (JIBs) on annual budgeting process. Continuous improvement and the pursuit of "work faster and smarter" are some of the core values to Springfield finance team. Selected Contributions: −   Communicated the opportunities and threats from forecast and assisted the management team making decision and taking actions, so the plant achieve $7.8 M operating margin, 3% higher than annual operating plan. − Analyzed and supported the plant manager to execute one shift platform in the plant, which drove $2.5M annual savings. Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%. Ensure the internal control at the plant level is operating effectively and accounting department is in compliance with corporate initiatives and accounting standards (US GAAP). − Worked with engineering manager on variable cost productivity projects and led financial analysis to achieve $2.8M savings vs OP plan $2.1M. Senior Financial Analyst Jan 2007 to Jan 2011 Company Name － City , State Tracked and provided business leaders North America inventory reports of all plants and logistics centers Assisted the plant controller with $100M operational budget planning, including labor, variable overhead and fixed overhead. Lead cost allocation project for annual standard cost roll up. Ensured implementation of company cycle count policy - monthly meetings with operations on adjustments, audits of counts on a quarterly basis, monthly tracking and validation of count program, and quarterly audit of finished goods inventory. Selected Contributions: − Closed, maintained and reconciled the plant general ledger − Analyzed variances on the monthly basis and tracked variances against forecast and reported deviations and gaps to the management team − Coordinated with engineering manger to conduct fixed assets audit and accelerated calculation. − Conducted post audit review on capital spending projects. − Oversaw the monthly closing process and report the plant performance and identified possible cost saving opportunities Marketing Manager Jan 1998 to Jan 2000 Company Name － City Shanghai, China Attained sales of 1.3 million US dollars in year 1999 and helped company establishing and growing profitable business Developed strategic marketing planning, created new markets and expanded customers base Led the projects from initiating relationship with customer, developed the project with IT team through the end of project completion. Education Master of Accountancy , Accountancy 2011 Missouri State University Certified Public Accountant Green Belt Trained in Lean Six Sigma (2011) Master of Accountancy - Missouri State University B.S. , Accounting Missouri State University B.S., Accounting - Missouri State University International Finance and Accounting, Business Amsterdam Business School International Finance and Accounting Studies - Amsterdam Business School, Holland B.S. , English Shanghai International Studies University － City , CN B.S., English - Shanghai International Studies University, Shanghai, China Certifications Certified Public Accountant Skills Budgeting, Forecasting, Financial Analysis, Financial Reporting, Cost Accounting, Variance Analysis, Cost Reduction, Standard and Actual Costing, GAAP, Hyperion Continuous Improvement, Inventory Control, Six Sigma trained Certified Public Accountant Results-Oriented Mindset, work under pressure, accountability, adaptability, team player, energized and motivated, excellent interpersonal and communication skills.

FINANCE

ASSISTANT DIRECTOR OF POLAR EXPEDITIONS Summary To acquire an executive assistant position with a dynamic company. My detailed project management, writing, creative and communication experience will allow me to take a leadership role in managing multiple responsibilities. Highlights Strong digital/film photography, photo editing and print design skills *Great presentation skills creating visually appealing and concise presentations, proposals and brochures *PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software Experience 04/2011 to 12/2011 Assistant Director of Polar Expeditions Company Name － City , State Expedition sales and procurement: Sold polar adventure expeditions to global clientele and maintained client and vendor relationships. Communicated to clients the details of expeditions (cost, payments, what to expect, requirements & forms). Developed and contributed to the success of the largest South Pole season in the company's history. Negotiated vendor agreements and wrote industry related agreements. Managed and created project/expedition timelines. Created detailed expedition and client itineraries. Produced commission income and built industry-related partnerships. Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog). Digital photography and video. Tracked client payments, invoicing, commissions, etc. Social media and networking. 03/2007 to 01/2012 Designer Company Name － City , State As an Independent Contractor I Produced direct marketing materials (brochures & catalogs) and established company branding. Responsibilities included;. Extensive photo editing and digital photography. Created layout, writing and design of successful direct marketing materials. 03/2004 to 01/2009 Executive Assistant/Loan Closer Company Name － City , State Worked closely with Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors and third party clients in a deadline-driven setting to ensure successful financing of commercial investments. Managed highly confidential information, executive calendar and supervised project timelines. Photographed commercial properties for use in proposals and finance/investor packages. Created finance/investor packages that successfully gained lender financing and investor support. Managed due diligence involving lenders, third party inspectors, appraisers and attorneys. Administered multiple loan closings in cooperation with investors, attorneys, lenders and title companies. Developed mortgage section of database software in conjunction with LeoSoftware. Drafted agreements and managed details of confidential paperwork simultaneously on multiple deals. Oversaw deal calendar and coordinated all projects from conception to close. Maintained extensive closing book library. Entertained clients at events and managed event planning/organization including invitation designs. Managed closings totaling $300 million in 2007. 04/2000 to 06/2003 Public Relations Associate Company Name － City , State Managed event/meeting logistics and travel nationally and internationally. Organized confidential meetings with high-profile political clients. Conducted talent management and media for grand openings across the U.S. Client research and significant participant in strategy sessions. Arranged media meet and greet opportunities for executive and political clients. Media outreach: Contacted and placed T.V., radio and print media at prestigious events. Drafted media releases, proofed/edited proposals and associated written materials. Created format/compiled data for confidential survey distributed by the Illinois Department of Public Health. 08/1999 to 03/2000 Image Coordinator Company Name － City , State Managed images (film & digital) for business-to-business catalogs, fliers and newspaper ads. Assisted direction of photo shoots. Retouched low-res images and communicated retouching guidelines to in-house staff and print vendors. Edited layouts; prepared fliers, ads and catalogs for print; and coordinated the use of stock photography. Managed multiple projects and vendor relations in a highly deadline driven agency. Creative personnel communicator (art directors, photo department, designers and account managers). 04/1998 to 08/1999 Assistant Company Name － City , State Assisted directors, board of directors and human resources. Key participant in the development of fundraising events, including staffing events such as the annual benefit concert which gained support for the Jewish Community Centers. Drafted employee resource book, assisted in hiring office clerks, organized board meetings and other functions. Education Bachelor of Arts : Photography & Fiction Writing Columbia College Chicago － City , State GPA: Dean's List Dean's List Spring 1999 Skills photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written Desktop Publishing Software: Photoshop, InDesign

PUBLIC-RELATIONS

COMMUNICABLE DISEASE SPECIALIST Summary Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information. Highlights Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management Knowledge of emergency preferred and Incident Command Systems (ICS) Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner Experience /Knowledge of HIV and STD Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures Experience Communicable Disease Specialist January 2014 to December 2015 Company Name - City , State Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases. Performs investigations, data collection, analysis, and interpretation. Performs reporting and surveillance activities. Prepares documentation of all communicable disease case investigations occurring within the district. Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS. Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting. Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS. Placement Specialist February 2013 to December 2013 Company Name - City , State Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers. Collaborated with law enforcement when children were physically removed from caretakers. Testified in court as to the level of risk to children placed in the agency's legal custody. Ensured that the children were placed in permanent stable families within as short a time frame as possible. Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement. Provided support to the families by providing early intervention and referrals to community services as well as providing resources for family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient. Sexual Assault Response Coordinator August 2010 to May 2011 Company Name - City , State Ensured that victims of sexual assault received appropriate and responsive care. Tracked the services provided from the initial report through the final disposition. Advocated to ensure the views of the victim were considered in the decision-making process. Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training. Conducted sexual assault case management to ensure all services offered or received were documented. Chaired the monthly case management meeting to improve reporting effectiveness. Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually. Administrative Assistant November 2009 to August 2010 Company Name - City , State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel. Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation. Assisted in the maintenance of leave records, and time and attendance records on a weekly basis. Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed. Demonstrated the ability to communicate effectively, orally and in writing. Healthcare Finder October 2007 to August 2008 Company Name - City , State Triaged all incoming specialty health care referrals/authorizations in order of priority for processing. Electronically entered TRICARE beneficiaries' medical information into a government database. Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry. Monitored outstanding pended authorization referrals for timely completion. Communicated with all disciplines of the medical and military community. Identified and directed military family members to the most appropriate, cost effective medical care. Connected with customers to deliver an optimal customer experience. Education Certification : Six Sigma Lean Professional (SSLP) , 2014 Management and Strategy Institute LLC Certification : HIPAA Certified Professional (HCP) , 2013 Management and Strategy Institute LLC Bachelor's : Health Science Columbus State University - City , State Health Science Skills Effective and strong communicator (written and oral) skills Organizational ability and multi-tasking skills Problem solver – Creativity and forethought in anticipating and solving complex project issues Ability to respond in a flexible manner and reprioritize work as situations change Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Ability to work independently and as part of an effective team environment Ability to maintain the security of sensitive and confidential information

HEALTHCARE

HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. Skills Networking and Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In-Person and Telephone Interviewing Employment Data Tracking New Hire Onboarding & Orientation Termination Documentation Conflict Resolution Documentation and Recordkeeping Willingness to Learn Remote Conferencing and Communication Microsoft Office Employee and Applicant Assessment Work History 07/2018 to 01/2021 Human Resources professional Company Name – City , State With hands on experience in distribution environment. Employee Relations/Conflict Resolution and Policy/Process guidance. Initial workforce hiring, pre-acquisition due diligence and post-acquisition HR integration. Completed 2 days of onboarding process every week. Ranging from initial presentation on companies' policies and overview, to revising e-verify process, making badges, and assuring system certifications (FDU) were completed upon starting in their new role. Managed and updated personnel files for old and new hires in the Human Resources Information System database (Lawson). Assessed and streamlined training coach program to drive consistency of company's processes. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as a great driving force behind DC employee-retention rate within an industry where high turnover is the norm. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours. Completed our distribution's weekly reporting while assuring it was sent to corporate in a timely manner. Weekly reporting consisted of planned vs actual, terminations for the prior week, and new hires that were onboarded. Oversaw 300+ associates pay, onboarding, and relocation to other departments and facilities. Assured managers sent in time details report for their direct reports. Upon received it would be revised daily to make any necessary revisions in Kronos. Took part in various meetings ranging from union sensitivity training, hr meetings regarding program rollouts, staffing meetings, and concluding final decisions on any investigation that took place Unemployment claims and meditation were completed with a 94% success rate. Provided various resources to associates. Including work number information, tuition reimbursement access, and information on how to adjust form of payment. Managed all aspects of leave administration, and health benefits for over 300 employees. Created various spreadsheet & documents to streamline efficient workflow. Provided support and assistance to management team on handling and resolving Human Resource issues. Interviewed, counseled and terminated employees to provide exceptional performance and a safe / motivating workplace. HRIS software (Lawson, Kronos, Pro watch, Myinfo). 07/2016 to 10/2017 Onsite Supervisor Company Name – City , State Worked on behalf of Best Candiates (Staffing agency) providing top notch service to Park West (Client). Oversaw 200 employees. Filled out applications & inserted in the COATS software. Interviewed, counseled, and terminated employees to provide exceptional performance and a safe / motivating workplace. Assure all employees are present every shift and on time in the beginning of the shift and when they come back from any breaks. If absent needed to have justified reasons for missing or provide warning. Upon employment I needed to learn the warning system Park West operated on. Assure all employees are following protocol when handling art pieces and tools. Looking out for the safety of employees. All employees had to have proper uniform & equipment to operate efficiently. Kept files up to date with employee information in the software system & excel template. Had to provide documentation when employees want to request vacation time or refused medical attention which I created. Kept proper documentation of employees excused absences, vacation requests, refusal of medical attention, & file of accident / incident report. Inserted employee hours & pay rate on Excel sheet. 01/2015 to 07/2016 Negotiator Company Name – City , State Responsible for maintaining 250 files. According to the file I would start up or continue the mitigation process with lender on behalf of client's. Photocopied, verified, & faxed paperwork. Prepared packages, spoke with lenders and clients. Submitted various forms and documents on client's behalf to lenders in hopes of receiving a modification. Answered various calls at a time and solved all questions and concerns in a timely matter. Education Business Administration Miami Dade College - City GPA: 3.0 High School Diploma Mater Academy Charter High School - City , State GPA: 3.1 Languages English : Native or Bilingual English : Native or Bilingual Spanish : Native or Bilingual Spanish : Native or Bilingual

ADVOCATE

SALES Summary Dedicated security enforcement professional with more than 5 years managing security teams and 20 years protecting professional environments. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights CPR and Child CPR Training Report analysis Investigative procedures Interviews and interrogations Defensive driving training OSHA training AED certified Fire Response Accomplishments Upgraded company surveillance system from 28 to 42 security cameras inclusive motion detector systems. Skills CPR, First Aid, report writing and documentation, leadership. Experience 10/2015 to 11/2015 Sales Company Name - City , State Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. Sold first car immediately after training by personal referral. 01/2015 to 09/2015 Sales Company Name - City , State Identify customer needs; match needs to Company products and services, and overcome customer objections and resistance. Meet established performance objectives. 07/2014 to 01/2015 Sales Company Name - City , State Identify and acquire high quality, long-term, “preferred” customers to support growth through Costco Road show program participation. Primary responsibility is to make sales presentations to prospective DSW customers at pre- identified Costco locations. On occasion similar duties may be performed at other retailers. Communicate front-line conditions and customer problems to manager; create and maintain contracts, accounting and service documentation and logs as required by manager. Serve as a Company representative with Costco management to ensure that DS Services of America is represented in a professional manner at all times. Communicate with store management as needed. Ensure in store booth set up is completed according to DS Services of America and Costco standards. 06/2014 to 07/2014 Catering Chef Company Name - City , State Prepared food items such as sandwiches, salads, soups, and beverages 05/2014 to 06/2014 Server Company Name - City , State Served items requested by customers and processed payment. 10/2011 to 05/2014 Loss Prevention Officer Company Name - City , State First responder to medical and fie emergencies. Recommended improvements in security systems and procedures. Supplied internal and external security in a hotel with 410 guest rooms. Reduced general liability claims by 5% through safety audits and training. Conducted site reviews and security audits and made recommendations to management based on findings. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed and implemented training procedures for all newly hired personnel. 06/2008 to 01/2010 Construction Security Supervisor Company Name - City , State Managed staff schedules for all shifts and events to minimize overtime costs. Managed more than 6 security officers for construction of 12 story high-rise building. Developed and implemented training procedures for all newly hired personnel. Counseled management on how to cut spending without compromising the safety and security of the company's assets. Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units. 06/2008 to 06/2009 Security Officer Company Name - City , State Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Recommended improvements in security systems and procedures. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety. 04/2006 to 06/2008 Security Officer Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. 01/2006 to 06/2006 Security Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 08/2003 to 01/2006 Loss Prevention Officer Company Name - City , State Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2003 to 07/2003 Security Company Name - City , State Monitored the entire facility using CCTV while simultaneously performing dispatch duties. 02/2000 to 02/2003 Room Service Assistant Manager Company Name - City , State Oversaw delivery of food. Quality control. Inventory control. Scheduling. 01/2000 to 01/2003 Owner Company Name - City , State Owner of catering business 01/1999 to 01/2000 Line Cook Company Name - City , State Catering Chef and server for catering and deli. 01/1997 to 01/1999 Line Cook Company Name - City , State Line cook 04/1996 to 09/1996 Line cook Company Name - City , State Line cook Education 1996 Culinary Certificate : Culinary Western Culinary - City , State , USA GPA: Graduated top 10 in Class of 500. Graduated top 10 in Class of 500. Working on Bachelors San Francisco State - City , State , USA A ttended 9/89 to 6/91. Specialized in History and American Foreign Policy. 1989 Associate of Arts : History Skyline College - City , State , USA

SALES

SOFTWARE ENGINEERING MANAGER Summary Multifaceted technical career with 15+ years' track record of innovation and success. Accomplished, enthusiastic, and driven Software Engineer with a solid history of effective systems engineering in Client/Server/ Web / Enterprise software and SaaS / SOA development. Well recognized for strong leadership and project management abilities while leading cross-functional teams in fast-paced, competitive work environments. Willing to multitask on projects in personnel and database management and architecture/design. Highlights C#, ASP.NET, MVC, SQL, JavaScript, Java, Web Services, Agile, Scrum, ETL, PHP Tools: Visual Studio, SSRS, SSIS, IIS, SharePoint, Eclipse, Apache, Cognos, SQL Server, Oracle Experience Software Engineering Manager August 2011 to Current Company Name － City , State Orchestrate key internal IT developments for large-scale enterprise solutions while managing budgets and capacity planning company-wide. Cross-train a professional team of 10+ employees on software development using C#, ASP.NET and JavaScript, and SQL. Foster relationships between competitive organizations in order to coordinate cross-functional software, oversee career guidance/progress, and monitor success ratios. Senior Software Engineer April 2008 to August 2011 Company Name － City , State Coordinated highly responsive web-based software development using C#, ASP.NET and JavaScript, SQL and Dojo. Built loyalty and rapport as a result of strong written and verbal communication while overseeing, supporting, and enhancing existing systems and software. Strategically maintained department and enterprise Cognos reporting systems, along with system architecture/ design. Troubleshot database and reporting issues. Senior Software Engineer/Architect April 2003 to August 2008 Company Name － City , State Led teams in full life cycle software development using C#, ASP.NET and JavaScript, SQL as a result of strong expertise in supporting and enhancing existing legacy systems and software. Assigned to train others and maintain the department and enterprise Crystal reporting systems, along with system architecture and design. . Acquired further multi-department exposure as Development Manager at Matrix Bancorp, and Supervisor/ Developer at MCI WorldCom. Education Computer Science Information Systems UNIVERSITY OF LOUISIANA ASHFORD UNIVERSITY － City , State Computer Science Information Systems Skills ASP.NET, Agile, Apache, budgets, capacity planning, Cognos, competitive, Crystal, database, Eclipse, ETL, full life cycle, functional, PHP, IIS, Java, JavaScript, managing, C#, SharePoint, MVC, enterprise, Oracle, Developer, progress, rapport, reporting, Scrum, software development, SQL, SQL Server, Supervisor, system architecture, verbal communication, Visual Studio, written

ENGINEERING

DIVISION OPERATIONS & RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Professional Experience Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP. Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP. Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City , State Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City , State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director. Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State 2001 Associate of Science : Southern University - Computer Science City , State Computer Science Associate of General Studies : Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations

BPO

LINE SERVICE TECHNICIAN Summary I currently have 42 flying hours. I am a Sophomore student at Southwestern Illinois College in the Aviation Pilot Program and I am very interested in the aviation world. I have wanted to be a pilot and be around airports and planes since I was eight years old. I am working on my Private Pilot Certificate at Ideal Aviation. I also work at Ideal Aviation as a Line Service Technician.  Skills Great People Skills  Microsoft Office  Fueling Aircrafts Airport Ramp Knowledge Private Pilot Knowledge  Worked at two Airports Aircraft Knowledge Invoice Knowledge Experience 03/2017 to Current Line Service Technician Company Name － City , State Fuel Aircraft from Cessna to Gulfstream as well as helicopters.  Marshaling in Aircraft. Pilot and Passenger communication. Towing and Pushing aircraft. Aircraft Cleaning. Aircraft Management.  07/2016 to 03/2017 Ramp Agent Company Name － City , State Fueling of F-18, T-38, Boeing 737, E-2. Marshaling of inbound and outbound aircraft. Baggage for Allegiant Airlines. Pushback Operator for Allegiant Airlines. Use of Unicom and Deicing Military and Commercial Aircraft. Lavatory Service Use and Ground Power Unit. Pilot Communications. 12/2015 to 05/2016 Team Member Company Name － City , State I was in charge of running the computer system which entailed cash register and returns. I was responsible for helping customers with problems and showing them where certain things were in the store. I was taught to use self thinking to solve their problems. Everyday I worked I had to load multiple bags of 50 pounds of animal feed into the store. This job taught me customer service and organization. 04/2015 to 06/2016 Event Staff Company Name － City , State I was in charge of setting up for weddings, birthday parties, bridal showers, baby showers, etc. I was in charge of driving customers in our six-seater gas-powered golf cart as well as our four-seater gas-powered golf cart and was also in charge of using the four-wheeler to pull trailers. I was in charge of setting up chairs and tables which required heavy lifting. This job entailed me working long days and long nights. I was called on by the owners for a couple of landscaping jobs around the property. This job required good people skills and time management.  Education and Training 2018 Associate of Applied Science : Aviation Pilot Training Southwestern Illinois College － City , State , USA I am currently enrolled in SWIC's Aviation Pilot Program. I will be completeing two years and then transferring to fulfill my bachelors in Aviation Management. May 2016 High School Diploma FREEBURG COMMUNITY HIGH SCHOOL － City , State , United States Personal Information I am currently a 19 year old that keeps up with work and school. I currently work around 25 to 30 hours a week as well as find time to fly and finish up my private pilots license. I live in Freeburg, Illinois which is about 50 minutes from St. Louis Lambert International. I plan to be a Pilot in the commercial world after I finish all of my ratings.  Skills Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge

AVIATION

PRODUCTION DESIGNER Summary Specializing in Art Department I have had many different opportunities, as well as many different positions. I love working with a team and collaborating, though I can work alone and am happy to do what is asked. I am not concerned with receiving a position of power, I listen to instructions very intently. However if the situation called for it I can easily give instruction in a polite and respectful manner. I am also very skilled with almost all power tools, safety laws, and am a skilled teacher if the occasion calls for it. Though I enjoy the work in art department I am capable of filling any position if need be. I am very passionate about Film and the entertainment industry and will always be willing to help in any way I can. Highlights Work well with others and under pressure. Quick learner and yearns to excel. Keeps busy and takes initiative with things within my department. I am a great delegator when it comes to leading a team, however I am also very good at following instructions and the chain of command. Sketching and hand drafting. Proficient in MS Word & Powerpoint. Experienced in Photoshop, Aftereffects, Avid Media, and Google Sketchup. Accomplishments I have only been working in the industry for 3 years yet I already have 6 going on 7 projects listed on IMDB. I edited a screenplay, turned 50 pages of Dialogue into 127 pages of a well plotted Romance Comedy and full length feature. I have brought many people together and helped to create work opportunities for the people I believe in and that I know will do the job well. Experience Production Designer Jul 2014 to Aug 2014 Company Name － City , State Referred outside hire on a short, 15 minute student film with The New York Film Academy. A drama about a man, his life, and the life he gave and provided for his three children, one of which is a young deaf boy who was living on the streets until the main character takes him in; in turn leading to family turmoil within his little family. Coordinated the art department needs based on scheduling, handled art department budget and set coordinator during the build. Director of Photography Sep 2013 to Sep 2013 Company Name － City , State A one-day photo shoot for a Non Profit organization called The Bird Room. Found locations with natural lighting in Downtown Los Angeles for headshots, and artistic images for website, with dancers, actors, and our lovely group of donators. Set Decorator and Props assist "Small Heist" Mar 2013 to Mar 2013 Company Name － City , State A teaser trailer and promotional short film involving 5 Women who steal millions worth in diamonds but get played for fools. Dressed the set, helped with continuity, costuming, prop assist. , and also took over as art director when my production designer was called away. Art Director Apr 2013 to Jun 2013 Company Name － City , State My Name is Vivienne An independent feature film, that took nearly 3 weeks to shoot; about a superficial actress trying to become famous, and with no talent, and how she comes to terms with the reality of working to achieve a goal. I also acted as prop master and set dresser, as it was a low budget film, also I played the part of production designer when my boss was unable to make it. Production Designer Distinguished Gentlemen Nov 2012 to Jan 2013 Company Name － City , State An Independent sitcom, a three-day shoot, with 7 child actors between the ages of 9 and 13. Located. and purchased all the props and acted as prop master as well. Set decorator Jan 2013 to Feb 2013 Company Name － City , State A short film that follows the strange love story of a man with a very unusual sexual relationship with his plants, and learning to accept himself, finding there is some one out there for every one. Dressed the locations, props assist., created graphics, and was made Art director anytime the production designer was called away or setting up the next location, did art department runs an returns Art Department "Science of Love" Jan 2014 to Jan 2014 Company Name － City , State Two day music video shoot - Three day long Job Helped to finish building and painting the set, also involved in tear down. Dressed sets, did resets, and props assist. Set decorator/ Props Assist The Coed and the Zombie Stoner Dec 2013 to Dec 2013 Company Name － City , State Dressed locations, tore down dress, props Assist. prepped locations day before crew was to arrive. Art Director/ Art Department Coordinator/ Fire and Safety Management Jun 2014 to Jul 2014 Company Name － City , State 3 week long feature Film shoot. A serial killer sequel that took place in an abbandoned annual huanted house. I made sure the location was safe and fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location for easier grip managing that also acted as support for already established walls. Camera Assist. / Front door attendant / Audience member Jan 2014 to Jan 2014 Company Name － City , State The first ever Stand up Comedy Show at the Ivar theatre. Helped prep Cameras before guest arrival. Tended to talent. Checked I.D.s at the front door. Acted as a seat filler/audience member and was actually brought in by one comedian to finish his joke. Set designer and coordinator Aug 2013 to Sep 2013 Company Name － City , State I coordinated the build of two sets on one sound stage. One set was an easy break set that was made to mimic Goerge Millies A trip to the Moon Crash landing. The other was made to mimic a scene From one of Mae wests films. Miscellaneous Crew Dude Bro Party Massacre 3 Apr 2014 to Apr 2014 Company Name － City , State Production Assistant, stood at the front gate asking for proper indentification and directed arriving cast members to their proper waiting areas, as well as to costuming and make up. Brought water bottles to crew and made sure everything was locked down tight. Education Associate of Science , Film Production September 2013 The Los Angeles Film School － City , State , USA Taught the basics of every aspect and department in the film making experience. Was awarded with an Associates in the Science of Film. High School Diploma 2010 Eagle Rock jr./Sr. High school － City , State , USA Graduated with a 3.0 and majored in CSI (Advanced biology) and Horticulture. Skills Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website

DESIGNER

INFORMATION TECHNOLOGY SPECIALIST Summary Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization. Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Experience Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State Education and Training GED Fremont Adult & Continuing Education - City , State Information Technology , 2019 Unitek College - Fremont - City , State Skills Hardware updates Process improvement implementation Permissions management Software licenses and patches Excellent problem solving skills Operating systems Task estimation GUI and tools Knowledge of streaming video platforms Timeline management Operational support Windows operating systems Work History Information Technology Specialist , 02/2019 to Current Company Name – City , State Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features Kept hardware and software systems current with latest patches and current licenses Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers Trained new employees on support processes, procedures and knowledge base Mentored other technical engineers and support professionals to provide professional development and skill enhancement Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources Shift Leader , 11/2016 to Current Company Name – City , State Assigned daily tasks to employees and monitored activity and task completion. Diligently restocked work stations and display cases. Routinely moved and stocked food products weighing up to 40 pounds. Performed all position responsibilities accurately and in a timely manner. Strictly followed all cash, security, inventory and labor policies and procedures. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Handled currency and credit transactions quickly and accurately. Followed food safety procedures according to company policies and health and sanitation regulations. Customer Service Representative , 04/2017 to 09/2017 Company Name – City , State Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Operated a POS system to itemize and complete an average of 50 customer purchases. Routinely answered customer questions regarding merchandise and pricing. Chef , 06/2016 to 02/2017 Company Name – City , State

INFORMATION-TECHNOLOGY

PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 to 07/2014 Company Name City , State Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities. Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal. Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors. Regional Sales Manager 10/2007 to 03/2013 Company Name City , State Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions. Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance. Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support. In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 to 06/2007 Company Name City , State Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets. Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts. Senior APU Product Line Representative 10/2005 to 05/2006 Company Name City , State Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility. Accountable for Profit & Loss. Provided on-site aftermarket sales and marketing and engine overhaul management. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution. Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration. President/ General Manager 04/1999 to 10/2005 Company Name City , State Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop. Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets. Managed 14 direct office and shop personnel. Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction. Diversified company into multi-faceted aviation services provider. Regional Sales Manager 05/1997 to 04/1999 Company Name City , State Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated all aircraft and engine component RFQ requirements. Coordinated proposal efforts with estimating, engineering, planning, production control and contracts. Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines. Manager 07/1994 to 01/1997 Company Name City , State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals. Coordinated proposal efforts with estimating, engineering, production control and contracts. Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air. Sales Engineer 06/1989 to 08/1993 Company Name City , State Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries. Prepared, proposed and negotiated sales and contract requirements. Coordinated proposal efforts with estimating, engineering, production control. Managed new and existing programs from R & D through production. Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor. Expanded sales in the Southwest region from $0 to $2.3 million. Automobile Mechanic 10/1985 to 08/1988 Company Name City , State Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 to 10/1985 Company Name City , State Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport. Accountable for Profit & Loss. Managed 4 direct employees. Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft. Education Bachelor of Science Lewis University Airframe & Powerplant License Aviation Maintenance and Management Skills account management, accounting, AD, automobiles, budget, Contract management and administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades

AUTOMOBILE

PATIENT ADVOCATE Professional Profile Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company. Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 to December 2014 Company Name － City , State Answer applicants' questions about benefits and claim procedures. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status. Interview and investigate applicants for public assistance to gather information pertinent to their applications. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports. Schedule benefits claimants for adjudication interviews to address questions of eligibility. Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services. Tax Preparer/Office Manager December 2005 to September 2009 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Tax Preparer/Office Manager January 2002 to December 2004 Company Name － City , State Would supervise employees engaged in tax preparation services. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns. Furnish taxpayers with sufficient information and advice to ensure correct tax form completion. Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns. Calculate form preparation fees according to return complexity and processing time required. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Certifications Associate of Science : Dental Technician , 2000 Instituto Tecnico Dental 90 － City , State , Colombia Certificate : CPR - IV Medication Administration , 2000 Cruz Roja Colombiana － City , State , Colombia High School Diploma : 1996 Colegio Liceo Colombia － City , State , Colombia Languages English - Good ( Read Write Speak ) Spanish - Excellent ( Read Write Speak ) Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions in accordance to company rules Additional Information Driver's License Class C - Standard Driver's License

ADVOCATE

AVIATION CAMP ASSISTANT Profile Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 to Current Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company. Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations. Worked directly with the UAVs to take accurate measurements in order to model it. Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration. Modeled all lifting surfaces, control surfaces, and fuselage. Created data and run files of mass properties corresponding with each UAV. Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties. Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS. Company Name October 2013 to Current Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West. Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping. Prepared the epoxy resin mixture for application. Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber. Sawed and drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics. Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks. Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients. Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics. Company Name May 2013 to Current Aviation Camp Assistant City , State Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and conduct flight-related science experiments. Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and activities. Supervise elementary school-aged campers during sign-in, sign-out, and break times. Supervised field trips to aviation-related locations. Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an educational and unforgettable experience. Company Name August 2012 to January 2013 Guest Experiences Specialist City , State Offer superior service to potential and actual guests to the museum according to established procedures. Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area. Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Education and Training California State Polytechnic University June 2016 Bachelor of Science : Aerospace Engineering GPA: GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics. Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers Interests American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level

AVIATION

GENERAL MANAGER Summary Dedicated enthusiast with years of experience in sports, health, and fitness related settings. Passionate about helping others set and reach their goals in a wide variety of ways. Respected builder and leader of customer-focused teams who are committed to providing superior customer service. Lead by example and ensure the execution of all safety, security, quality and company operation policies. Experience January 2015 to November 2015 Company Name － City , State General Manager March 2015 to November 2015 Assistant Manager January 2015 to March 2015 Promoted to manager position to recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. Responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. Accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Created and maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff followed superior customer service guidelines. Managed marketing efforts by ensuring that the staff was aware and trained on all marketing promotions. Tracked statistics and reports (weekly, monthly, annually). Prepared all HR related forms and sent to Corporate Payroll Team Ordered supplies using specific budget based on club requirements. DRxD Pharmacy Associate December 2013 to October 2014 Company Name － City , State Responsible for the presentation & coordination of the bedside discharge medication delivery program for assigned. units/services & patients, with reporting responsibility to the Integration Manager or Coordinator. For patients accepting DRxD program, ensured patient enrollment, bedside delivery of medications & successful completion of program requirements at discharge. Effectively collaborated and worked in concert with other DRxD associates and pharmacy personnel to ensure successful delivery of the program. Education BS : Kinesiology , 12/12 University of Montevallo － City , State Kinesiology Completed numerous courses in sports, health, and fitness with concentration in health promotion. First Aid/CPR/AED Certified Skills budget, Conflict Resolution, CPR, Customer Service, delivery, employee training, First Aid, forms, health promotion, HR, Leadership, Teambuilding, marketing, Multi-tasking, Payroll, personnel, reporting, statistics, Supervision, Time Management

FITNESS

CHEF Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Customer service expert Accomplishments Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Company Name September 2013 to January 2016 Chef City , State Responsible for the preparation of 2 daily snacks and lunch for 150 children. Required to create a balanced menu along with catering to child specific medical and religious restrictions. Continuously maintained above par menu and stayed within an established budget. Highly organized, time sensitive and creative. Company Name August 2005 to Current Sales Associate City , State Assisting Customers in the purchases. POP inputting. Creating an overall experience to create returning customer base. Customer service, product knowledge and computer skills. Company Name May 2003 to April 2005 Assistant Food and Beverage Manager City , State Worked a liaison between membership and management to ensure all requirement where meet for a satisfying experience at a golf/tennis/pool facility. Was continuously asked to manage private and company events due to hard work and commitment to excellence. Ordered beverages to maintain sufficient stock, scheduled staff, and excellent customer service. Educational Background MCLA 1984 Bachelors : Business City , State GPA: Summa Cum Laude Business Summa Cum Laude Skills

CHEF

ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 *Maintain golf carts and driving range Experience 03/2016 to 03/2018 Accountant Company Name － City , State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create and modify existing Excel documents Maintain and process payroll Maintain accounting system Perform month-end procedures and account reconciliations Create and modify existing journal entries Perform accounting data reconciliations and verifications Prepare and file 1099s, 941s, 940s, W-2s, and C-3s Pay payroll taxes every pay period using the Electronic Federal Tax Payment System (EFTPS) Roll over tax and fiscal years at year-end and perform all closing procedures Organize and prepare files for yearly audit. 06/2015 to 08/2015 Office Assistant Company Name － City , State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers for professors. 05/2014 to 08/2014 Assistant Company Name － City , State Maintain Excel spreadsheets. Education and Training Texas A&M Commerce December 2017 Masters of Science : Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor of Business Administration : Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts and driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year for exemplary academic performance in high school and maintaining 3.0 cumulative GPA in undergrad Zeta Zigga Zamma (20012 - 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) - Vacation Bible School helper Santa Gertrudis, Mexico (2006) - Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) - Prepping location for Army retreat, shared testimony with army men

ACCOUNTANT

HR CUSTOMER SERVICE REPRESENTATIVE Summary Excellent team player with legal background and abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision. Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy. Highlights HR policies and procedures expertise New employee orientations People-oriented Organized Staff training and development Accomplishments -Recognized as the top performer of the Intake team: *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement. Experience 01/2002 HR Customer Service Representative 11/2012 to Current Company Name Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins. Ensure that all queries are logged and tracked in Remedy database to promote quality assurance. Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service. Educate clients about the availability and usage of self -service options. Contribute in issues identification for inclusion into the knowledge base. Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses. Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service. Maintain tasks on track, and respond to deadlines and priorities. Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team. Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days. Consultant Project Manager 09/2009 to 07/2012 Company Name Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing. Wrote all business related correspondence. Collected data to create client database. Organized client record filing. Updated and maintained clients records. Held presentations about business opportunities in quest for expansion with very little supervision. Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes. Created employee file checklist for documents to be submitted with application. Prepared comprehensive and accurate materials for presentation. Accomplishments: Obtained the agency home health care license to operate in Pennsylvania. Designed marketing plan that increased clientele by 3% for this start-up venture. Liaison Officer 07/2006 to 04/2009 Company Name City , State Organized presentations with business partners regarding objectives to achieve. Partnered with physicians to obtain prior authorizations for services. Maintained and managed over 100 clients' accounts. Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another. Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions. Communicated important service related information to clients and upper management. Provided feedback to client to promote quality service. Accomplishments: Created powerful information flow procedure to improve communication. Developed a reliable client health insurance database. Education Master : Business Administration Business Administration Master : Private Business Law Southeastern University City , State , France Private Business Law Skills Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone

HR

ENGINEERING TECHNICIAN III Summary Engineering Technician with an extensive troubleshooting, repair, and installation background. Thorough knowledge of Electrical, Mechanical, Pneumatic and computer systems. Self-starter who quickly masters new skills and systems. Highlights Extensive Troubleshooting and repair proficiency Interpretation of schematics, blueprints and drawings Quick to act on customer service requests/issues Resolve issues down to the component level Document work performed through internal database Proficient in AC/DC motor systems and theory Electrical Power Generation Data Acquisition systems Red-line documents and implement changes Excellent written and verbal communication Environmental/ESS Chamber repair Pneumatic system design/repair and leak detection Solenoid and valve replacement Lock out/Tag out, Arc Flash, Live Electrical and ESD certified Labview software PC and ESS Monitor repair Customer service-oriented Strong safety awareness Excellent problem solver Strong attention to detail Accomplishments Troubleshot and repaired test equipment for several AOG's (Aircraft on ground) to satisfy customer (Delta Airlines) demands. Experience Engineering Technician III 07/2013 to Current Company Name City , State Responsible for all Test Equipment Maintenance on-site to include Production, Repair & Overhaul, Engineering and Environmental labs. Responds to test equipment Service requests through the TESR/TPM system. Works closely with Engineering, Electricians, Facilities, and Metrology to resolve issues. Areas of responsibility include Electrical Power Generation, Cabin Pressure, Fuel/Advance Controls and Sensors, Electronics, and Environmental Labs. Troubleshoots down to the component level and resolve root cause. Troubleshooting/repairing pneumatic pressure and vacuum systems. Generator Test Technician III 08/1999 to 07/2013 Company Name City , State Setup and perform functional acceptance testing of aircraft and ground power generators using manual and automated test equipment in accordance with applicable test procedures. Record test data and accept or reject units through the use of functional test stamps. Responsible for troubleshooting test failures to the component level. Also performs various assembly processes when required. Works with various and specialized test equipment such as volt meters, ohm meters, power meters, dielectric testers, etc. Completes trouble reports and yield tracking logs. Other duties include safety representative and Metrology coordinator for department. E.S.D. certified and meets ISO-9001 standards and requirements. Unmanned Aerial Vehicle (UAV) Maintenance Technician 02/1998 to 08/1999 Company Name City , State Performed airframe and power plant maintenance on forward observing reconnaissance aircraft. Maintained engine proficiency by adjusting valves, ignition points, and performed highly advanced computer aided diagnostic testing. Inspected airframes for structural damage and performed high-tech composite repair procedures using precision sanding and measuring equipment. Skills include electrical safety and explosive ordnance handling. Electrical Power Generation Equipment Repairer Technician 08/1996 to 08/1999 Company Name Performed maintenance on mobile utility precise power generation sets, and internal combustion engines. Administered troubleshooting procedures on electronic equipment using wiring schematics and diagrams. Maintained diesel and gasoline engines by adjusting valves, carburetors, ignition points, alternators, regulators, and solenoids. Performed maintenance services such as lubrication, oil change, radiator flushes and repaired small motor generators. Supplied electrical power to numerous field customers. Education Certificates 1998 State •Certificate, UAV Mechanical Technician course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, UAV Maintenance Technician Common course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, Power Generation Equipment Repairer, U.S. Army, Aberdeen Proving Ground, MD completed 1996 •Diploma, Pueblo High School, Tucson, AZ, graduated 1996 Bachelor of Science : Professional Aeronautics Embry Riddle Aeronautical University City , State , U.S Completed 2 years Skills Live Electrical, Arc Flash, Lock-Out/Tag-Out, ESD, functional testing, test equipment repair and operation, troubleshooting, ISO-9001 standards, electrical equipment operation, Mechanical repair, oil servicing, Power Generation, soldering, electrical component repair, safety awareness, schematics, blueprints, drawings, various testing equipment, equipment/wiring installation, solenoid/valves, PC repair, fabrication, well organized, self motivated, excellent written and verbal communication skills,

ENGINEERING