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SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer with more than 7 years' experience in construction field of EPC Oil &Gas industries onshore and offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks and static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 to Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock out drum , 16" Metering Gas Skid and oily water treatment unit) with Tie-in new piping network. 16" x 30 km Oil pipeline and16" x 18 km Gas pipeline construction. Fabrication No of 3 oil and firefighting tanks with 500 M3 capacities. Oil, Gas and firefighting piping network around GOSP. Commissioning and start up for plant. OFF-Shore activities Platform-A Construction of several carbon steel transmission 24", 8" & 4" x 17 Km sea pipe lines using marine barge PMS-12. Installation of (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication and erection for 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons & 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons & 18 tons using marine rig 124 shelf drill. Replacement all pipe lines and valves at platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46" piles beside platform and ties it by welding 10 braces. Installation three 30" conductors beside platform and ties it by welding 20 braces. Platform-B Installation pig Launcher (8" flow line) using marine RIG ELZAHRA. construction of several carbon steel well head hook-up piping including welding, NDT , hydro test , erecting, steel structure fabrication and commissioning for the following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform and ties it by welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement all pipe lines and valves at platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 to November 2013 BADR Petroleum Company and SHELL - Matroh, Abide Major Activities Replacement for old 2 Regeneration Column's height is 34 meters and 80 Tons weight. Tie-in piping network of pre-compression plant which is under construction, to carry out a rectification project to replace over 500 valves and to implement a number of 50 plant modifications FCP (Field Change proposal). Fabrication & Installation of new Metering. Recycle compressors A&B (FCP-239)-Changing of first and second stage from Carbon Steel pipe to Duplex pipe and Hydro test for it. Construction of several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test , cable tray and Electrical & Instrument works for 10 wellheads. Supervisor engineer for grit blasting & painting of OBAIYED south F/L (carbon steel 10650 M/L) applying painting system - Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct and installation a new water treatment project. Constructions / Piping Engineer July 2011 to September 2011 Company Name Major Activities Erection & installation procedure for the ultra-sonic flow metering system. Remove/dismantle and install metering skid with all valves. Remove/dismantle and install all old cable & control house and sampler. Connect all instrument (control and power) cable to metering house and junction box. Pre-commissioning and commissioning service. Company Name ZAGAZIG, Egypt Technical Skills and qualifications Checking and reviewing isometrics and drawings according to ASME CODE B 31.3, Creating the material take off for drawings, checking & issuing the required materials. Creating a purchase requisition required for material. Material Inspection. Manage and coordinate piping installation activities including daily task risk assessments and compilation of method statements. Supervise Piping Erection of Gas and Crude area. Supervise P/L site activities such as trenching, stringing, welding, coating, lowering, sand-bedding and back filling. Monitoring the project related engineering activities that carried out by contractor and follow the issuing and approving of the IFC documents, drawings, Material requisitions & Pursues orders. Ensure that all Construction activities are carried out to the project specifications, drawings, procedures, quality needs, estimated costs and safety standards. Follow up and coordinate the commissioning and testing activities with contractors & vendors up to the completion and testing certificates. Ensuring the quality control and HSE awareness during construction. Supervise the company construction Base Crew in repairing defects and executing the required Field Change Proposal and other modifications for Gas plant process during the normal plant operation or at Shut-Downs and Prepare the resources required for works. Issuing punch list for the construction works and verify close out of piping punch list prior to hydrostatic test. Education Bachelor of Mechanical Engineering : 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding

CONSTRUCTION

AVIATION PARTS SALESMAN Career Focus Earned a Private Pilot's License in August 2008, with a total time of 95 hours. Familiar with airspace and pattern work, as well as interacting with ATC. Hobbies include R/C aircraft, gaming, and Windows computers. Experience working with Microsoft Word, PowerPoint, and Excel. Enrolled in the Air Force's ROTC program from September 2009 to January 2011. Learned valuable leadership skills, as well as participated in the community with volunteer events such as the DisAbility Sports Festival at the CSUSB campus in San Bernardino, CA. Core Qualifications Education and Training Bachelor's Degree : Professional Aeronautics Management and Aviation Safety 4 2014 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management and Aviation Safety 2009 Silver Valley High School , City , State , United States GPA: GPA: 3.50 GPA: 4.00 Associate's Degree : Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems 10 2012 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems Human Factors Security Aviation Safety Occupational Safety and Health Air Traffic Control Aircraft Maintenance Aeronautical Science Work Experience Company Name City , State Aviation Parts Salesman 05/2013 to 01/2014 Salary: 14.00 USD Per Hour Hours per week: 40 Supervisor: Ray Ferreira (405 409 1635) Okay to contact this Supervisor: Yes Responsible for sales and customer service, providing information on pricing, availability, condition, trace, and other information to customers by phone and email through the use of Quantum and AMICS inventory software. Logged and retrieved price information and customer and vendor quotations. Assessed inventory physically with most purchase orders and most requests for information on parts. Relayed information related to missing parts not in proper locations to material management or inventory specialists. Strengthened shipping department operations by weighing parts and packages, affixing labels, packaging and wrapping parts, and assisting with quality control paperwork when required. Inspected parts for customers with regards to data plates and actual part conditions and included paperwork. Pictures and additional information were provided on customer request to assure complete approval, as well as homogeneity with information already existing in company databases. Introduced to the standard operation process of the warehouse. Aided in placing repair orders or return orders to their respective locations. Fulfilled customer requests regarding condition and trace documents for drop shipments. Instructed about hazardous materials such as Skydrol as well as procedures to protect against them with PPE. Properly lifted and moved heavy parts such as actuators and hydraulic pumps to and from the shipping bay for processing, weighing, and packaging when requested. Accumulated driving experience during hour long commutes to and from work, and traveled that distance twice a day during employment. Company Name City , State Package/Front Counter Attendant 10/2012 to 05/2013 Salary: 7.75 USD Per Hour Hours per week: 25 Supervisor: Susan ((405) 273-9125) Okay to contact this Supervisor: Yes Performed standing, walking, bending, stooping, pulling, and lifting movements during restocking of milk crates and roller carts over an extended amount of time in harsh conditions, such as in walk-in freezers. Emptied and moved heavy trash cans as well as regularly cleaned under tables. Moved and lifted ice cream squares during front counter restocking periods. Performed customer service, cash handling, food preparation, cleaning, and other general upkeep responsibilities. Company Name City , State Lead Autonomous Ground Vehicle Installer 08/2011 to 12/2011 Salary: 21.00 USD Per Hour Hours per week: 40 Supervisor: Jim Kennedy ((931) 303-1748) Okay to contact this Supervisor: Yes Lifted and moved heavy boxes containing Pronto 4 autonomous vehicle kits into 50 brand-new Chevy Colorado vehicles for the U.S. Navy's MLT (Mobile Land Target) Program. Frequently operated underneath and inside vehicles at awkward angles to drill holes, lift out seats, remove airbags, and other tasks. Utilized various PPE (glasses, gloves, steel toe boots, etc) around the vehicles during shifts. Interpreted OEM instructions on installation and made on-the-fly changes to brake clamp installations as per request due to offsite testing. Inspected each package and inventoried each part kit and signed off on installations to verify they were complete before moving on to the next vehicle. Supervised our team and acted as a liaison for the Navy representative overseeing the operation. Responsible for scheduling travel and hotel accommodations and payroll hours for the team. Skills cash handling, customer service, databases, driving, email, inventory, materials, Navy, next, packaging, payroll, pricing, quality control, Safety, sales, scheduling, shipping, Supervisor, tables, phone

AVIATION

CORPORATE DIRECTOR OF FINANCE Summary Profit-focused Director of Finance, an expert in cost reduction, forecasting and budgeting. Highly effective at encouraging outstanding performance from team members and colleagues. Skills Budgeting and financial management Superior time management Lean implementation Exceptionally organized Advanced financial analysis MS Excel expert Experience Corporate Director of Finance April 2014 to Current Company Name － City , State Manage yearly budget process for Great Wolf Resorts. Oversee quarterly production of board book which is distributed to executive committee and owners. Analyze budgets, financial reports and projections for accurate reporting of financial standing. Proposed and achieved cost savings by reducing labor and operating expenses. Train and develop a group of analysts. Assumed ownership of forecasting and strategic planning. Developed annual budgets in collaboration with eleven properties and executive teams. Identified and investigated variances to financial plans and forecasts by interpreting financial results. Managed an annual budget that grew 22.9% in 2 years. Forecast operating costs for projects by strategizing with VP of Finance, Regional Vice Presidents and Chief Operating Officer. Hold two monthly calls with property director teams and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Managing team implementing a new budget and forecasting system. Senior Manager of Finance June 2013 to April 2014 Company Name － City , State Implemented labor management system. Manage financial analysts. Created labor metrics to compare lodges and a dashboard to be published weekly to ensure lodges were operating efficiently and in a profitable manner. Hold two monthly calls with property director team and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L. Senior Manager November 2011 to June 2013 Company Name － City , State Created a Key-Performance-Indicator Dictionary for expenses. Wrote and taught 'Business Basics' with Manager of Training in an effort to improve each property's business acumen. Worked with finance to create new forecast templates. Hold two monthly calls with each property's director team and Regional Vice President to review 30-60-90 day forecast and previous month's P&L statements. Operations Analyst March 2008 to November 2011 Company Name － City , State Implemented and ran monthly calls to review P&L's of each lodge with Regional VP, Corporate Director of Retail, Corporate Director of Food and Beverage, General Manager, and Director of Finance for each lodge. Created pro formas for potential new companies or business ventures and worked with Vice President of Development to ensure new companies would be run in a profitable manner. Implemented monthly reviews with new companies. Reviewed financial statement of companies we were looking to acquire and made suggestions on ways to improve their profitability if we acquired company. Created a Profit and Loss Statement for our Call Center along with a Forecast Income Statement and a 30-60-90. Also put into place monthly P&L Review with call center and forward looking reviews of forecast to ensure that we were being as efficient as possible. Reported and summarized information to CEO to be used in earnings Quarterly Earnings Call and Board Meetings. Worked with our Marketing firms and provided them with information and made suggestions on media placement in each DMA, looked at booking trends. Worked with Corporate Directors of each Department to develop addhoc reports when needed. Budget and Reporting Analyst February 2007 to March 2008 Company Name － City , State Promoted to Budget and Reporting Analyst, a newly created position. Worked with our Business Intelligence System, Datavision, to create a new way to budget and forecast. Maintained Excel based forecasting templates and Income Statements. Changed forecast and budget templates to help Directors of Finance at each Resort save 5-10 hours a month when forecasting. Worked with each lodge General Manager and Director of Finance during budget season. Put into place process of budget reviews between Regional Vice Presidents and General Managers of each lodge. Worked with Corporate Director of Spa to develop and present a new way to pay Spa Technicians that would save each lodge 10% on wages and produce higher productivity. Staff Accountant May 2006 to January 2007 Company Name － City , State Record inter-company journal entries, participate in monthly close process, track activity in balance sheet accounts and perform monthly bank reconciliations. Interact with companies with whom GWR has joint ventures with to ensure accurate financials. Worked as a team to start Dictionary of Expense Accounts. Took on a more active role in monitoring of fixed assets. August 2004 to May 2006 Company Name － City , State Enter payments into system, cut checks communicate with vendors, and review weekly aging. Cut five hours of work per week through better organization of Accounts payable. Identified areas of opportunity for savings and helped follow through on procedures to keep spending under. control. General Manager August 2002 to July 2004 Company Name － City , State Promoted to Regent Street McDonalds to improve its rating of F to an A. In August 2002 Regent Street McDonalds had decreasing sales; its yearly net sales were $1.65 million. In August 2003 its sales had an increase of 8%; by July 2004 it had another sales increase of 3%. Supervised 40 new crewmembers and new nine managers. Over saw hiring, training, and firing of employees. Did annual reviews on all managers and supervised crewmembers' review. Prepared yearly budgets, these budgets were reviewed and updated monthly. Education MBA : Accounting , 1 2009 Lakeland College － City , State Accounting Bachelor's Degree : Accounting Upper Iowa University － City , State Accounting Skills Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media placement, Meetings, Excel, Profit and Loss, reporting, Retail, sales, strategic planning

FINANCE

AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed the 4-years course in Agriculture from Nangarhar Agriculture Faculty in 2002 and have studied English and computer software program for 15 months, at Oxford English and Computer Center Jalalabad City. I worked as Agriculture Advisor - Language officer with provincial Reconstruction Team U.S.A for Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office and as part of work mandate have gained: Familiarity and good relationship with local authorities, Members, of provincial Assembly and directorates of line Ministries. Participated in different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held at Provincial level to improve life standards of our community and bring prosperity through implementation of developmental programs. Filed visit, Collection of Agriculture data, Monitoring of Agriculture Projects. In addition, I have a valuable experience of working as an Agriculture Coordinator which gave me an opportunity as part of Management body to: Establish adequate support at the community level for the project policies and activities to ensure community participation at all levels. Traveled to different districts and provinces of the country. Identify weaknesses and problems during the implementation process and propose appropriate solutions to avoid conflicts (Social, Political, and Cultural). Attended 3 months training on Agriculture New technology in U.S Kansas State. Furthermore, I have participated in several trainings and Seminars inside and outside the country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building and training workshops on various subjects for Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands on trainings, Communication skill, and many other Food safety and sanitation related issues and have delivered many constructive Presentations on different Occasions. Since I have good knowledge of my society and a valuable experience of work at different managerial levels national and international organizations, working in Community Development, Capacity building, Agriculture, Marketing and business, I believe I am qualified for the mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point) Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 to Jan 2016 work as Language officer with IPCB-S , international police coordination board Kabul Afghanistan. Responsibilities: Performing translations from English to Pashto/Dari of various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations in IPCB-S meetings. Undertaking any other tasks required by the Head of IPCB-S. Agriculture Advisor and Language Officer Jan 2016 to Jan 2016 Laghman PRT/ADT. Responsibilities: Establish and maintain strong coordination and good communication channels with governmental as well as non- government organizations, working for growth of the private sector of Afghanistan. Worked strategic planning with DAIL Office. Assist DAIL (Department of irrigation, Agriculture, and livestock) staff for annual planning. Attend and represent PRT/ADT in relevant meetings and workshops out of the organization at provincial level. Preparing Module need assessment based. Arrangement of Training plan and Materials for Nangarhar university Agriculture students. Assist and guide DAIL research department in needs assessments. Assist the DAIL research department in assessing the needs of staff for short, medium and long term trainings. Cooperate closely with DIAL (Department of irrigation, Agriculture, and livestock) office staff in technical and managerial affairs. Train Nangarhar university Agriculture faculty students, practically in the field. Train women affair department staff and poor family regarding home gardening and kitchen gardening. Translate Agriculture guidelines and project technical formats in to local languages as required. Prepared training materials to DAIL staff and farmers. Provincial Manager Jan 2013 to Jan 2016 work as with BRAC Education Program for Afghanistan Responsibilities: Prepare and implement plan for concerned areas and implement the concerned project activities according to the approved annual work plan. Supervise the staff and schooling activities in the concerned areas according to the plan. Take special steps for the development of the female staff. Build positive and competitive mindset of the staff. Overall responsible for preparing and submitting all kinds of reports to central office and communicate coordinate with related provincial level offices. Take necessary steps for enhancing the capacity of the staff in order to administer the all project activities effectively. plant protection Manager Jan 2002 to Jan 2004 Company Name Provided improved seed to farmers. Worked with farmers on the field to control plant disease. Gave refresh courses about plant disease to farmers. Record all plant diseases reports, from all districts. Managed all state Agriculture properties, for cultivation. Education B.Sc. (Hons) degree , Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate from Nangarhar High School Afghanistan Accomplishments Driving of small vehicles Courses: Attended training on Agriculture New technology, U.S.A Kansas state. Studied up to Advance two in Oxford English language center, Jalalabad Teacher training program in Oxford English language center, Jalalabad Conversation class in Oxford English language center, Jalalabad Travels and visits: To Kansas state America, as member of an official delegation to participate in a workshop on improvement of Agriculture and delivered a presentation of Afghanistan Agriculture, on October 2010. I have received Recommendations, and appreciation letters from different government and non-governments organizations for the good performance. Personal Information I submit my C.V for your kind Consideration and hope to hear from you for an interview. Best regards, Languages Fluency in Pashto, Dari, English, and ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit my C.V for your kind Consideration and hope to hear from you for an interview. Best regards, Fayaz Ahmad Sardar Personal information: Married status: Married U.S.A Green Card Holder

AGRICULTURE

SECURITY AIDE I Professional Summary A Compassionate Security Aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration. Skills Strong verbal communication Data management Extremely organized Project management Client assessment and analysis Powerful negotiator Self-motivated Staff development Conflict resolution Team leadership Risk management processes and analysis Process implementation • Huge experience with therapeutic recreational services, activities and programs • Outstanding knowledge of psychiatric patient care techniques • Thorough knowledge of working in acute care, assisted living and other healthcare setting • Good understanding of abuse reporting protocols • Familiarity with recreational therapy and therapeutic recreation programs. • Amazing ability to develop recreational therapy plans • Ability to design, implement, and coordinate therapeutic programming • Immense ability to build positive working relations with patients and colleagues • Remarkable ability to provide therapies independently or in groups Work History Security Aide I , 2017 to Current Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Worked directly with department, clients, management to achieve result.. Developed new process for employee evaluation which resulted in marked performance improvements. Responsible for creative design for prominent project. Supported Chief Operating Officer with daily operational functions. Student Worker , 01/2016 to 01/2017 Company Name – City , State Complete clerical and data entry tasks, interoffice mail and file important documents. Support and provide coverage of the administrative desk; Adhere to the code of confidentiality in certain cases where discretion is required;. Record odometer reading and maintenance support provided to University's vehicles and driver assistance during event functions when additional support as needed. Resident Advisor , 08/2015 to 01/2017 Provide guidance, social support and security within Residential Life community, and foster an environment that allows 40 students to meet their academic goals. Increase students' knowledge of policies and procedures of Residential Life and increase students involvement in University, Residential Life committees and activities/events. Managing and documenting policy violations; Reporting maintenance and facility concerns and conducting Health and Safety Inspections Other duties as assigned by Residence Director. Student Worker , 08/2014 to 01/2016 Company Name Created biochar Pyrolysis, the process of creating a fine-grained highly porous charcoal that helps soils retain nutrients and water. Entered biochar data into excel spread sheet. Helped make chemical for research and maintained cleanliness of chemical laboratory equipment. Skills Academic, administrative, clerical, Coaching, CPR, data entry, laboratory equipment management skills, excel, reading, Rehabilitation, Reporting, research, Safety, sound, spread sheet. Education Bachelor of Science : Wellness-Kinesiology , 05/2017 Lincoln University - City , State Wellness-Kinesiology Diploma : Coaching , 2013 GC Foster College of Physical Education and Sports - City Coaching Completed 70 Credit hours in physical education and sports, GC Foster College of Physical Education and Sports Spanish Town, Jamaica INTERNSHIPPhysiotherapist Rehabilitation, Athletic Trainers Room : 12/2015 Lincoln University - City , State Set up equipment for students athletes*Assisted in treatment for students athletes *Treatments include wrapping and taping ankles, applying ice packs and conducting on ultra sound treatments. Shadow/Intern of Occupational Therapist and Physiotherapist rehabilitation Treatments , 12/2017 JCMG Orthopaedic Center - City Overseer OBJECTIVE To obtain a position as Recreational Therapist where I can maximize my skills and also contribute to the development of the organization. Accomplishments Track and Field, Team Member 2014 – 2017 NCAA Track and Field Outdoors, All American Award 2014 NCAA Track and Field Indoor Second Team, All American Awards 2015 - 2017 NCAA All Academics Awards 2014 – 2017 The National Consortium for Academic and sport Award 2015 Lincoln University Track and Field Award 2015 All-MIAA First Team Award 2016-2017 Certifications CPR Certificate 2017 Basic Psychiatric Training Course Certificate 2017 Lincoln University School of Education Honors Convocation Certificate of Excellence 2017 Additional Information VOLUNTEER WORK Officiate at Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club, conducts recycling weekly throughout the University campus Volunteer Track Coach at Old Harbour High School Volunteer Massage Therapy Treatment to Old Harbour High School Track Team

AGRICULTURE

SURGICAL CLINICAL REVIEWER Summary A self-motivated and organized professional with over 20 years' experience providing thorough and skillful support. More than 10 years' management experience in organizational leadership and relationship building with clients and team members. Administrative experience in diverse business settings. Extensive international experience, with a deep understanding of diverse cultural and business practices, professional international liaison. Excellent writing skills, and the ability to find innovative solutions. A patient listener who fully focuses on speakers and understands a variety of accents. A flexible professional who enjoys learning new skills and quickly adapts to organizational changes. An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives. Self-starter with strong communication skills; work well independently or on a team. Skilled clinical researcher and administrator; hold a BS Degree in Health Information Management and currently enrolled in an MBA Degree. Highlights Management skills: administered, coordinated, delegated, evaluated, prioritized, performed trouble shooting, HR duties, Manage PTO, payroll, interview, hire and train new personnel, team goals Research skills: collected, extracted, organized, interpreted, summarized, audited Communication skills: corresponded, professional telephone etiquette, excellent customer service, Bilingual interpreted translated English/Spanish Detail skills: catalogues, multi-tasked, set goals, skilled typist, working knowledge of computer soft wares Creative skills: customized, integrated, established, marketing Clerical skills: compiled, monitored, generated, implemented Experience 01/2011 to 01/2014 Surgical Clinical Reviewer Company Name Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars. 01/2008 to 01/2010 Field Reviewer/Auditor Company Name Provided support for the 2009 and 2010 HEDIS project including Physician Grading, (payment integrity audit), Reporting, Medical Record Abstraction, Quality Improvement, and data analysis, provided feedback reporting to HEDIS, NCQA and other governing and regulatory agencies. 01/2004 to 01/2008 Healthcare Business Consultant Company Name Provided quality assurance reviews specializing in outpatient centers along with business development strategies. Reviewed charts to ensure correct coding for the services billed. Conducted mock surveys of facilities, and kept up to date with policies and procedures. Developed training schedules and job descriptions for staff and conducted performance evaluations. Handled payroll, billing issues, and physician contract credentialing. Hired and terminated staff as necessary. Provided findings to both Medicare and facilities for reconciliation, as well as, resolved claim issues with physician offices to collect outstanding monies. 01/2002 to 01/2004 Health Information Manager Company Name Oversaw all Health Information Management work flow in department, including performance of employees, training, and orientation of new staff, in-service of current employees, payroll submission, and medical record completion per JCAHO guide. Participated in JCAHO, HEDIS, ACHA and Tumor Registry reviews committee. Responsible for Utilization and Records Committees, Medical Records Abstract, in house clinical pertinence, closed chart review, 3M Encoder knowledge, and managed staffing levels in accordance to departmental needs. Education 2015 Paralegal Blackstone Institute Blackstone Institute - Paralegal course currently enrolled 2015, expected completion June 2015 2015 MBA : Public Northcentral University Northcentral University - MBA Public currently enrolled 2014 - 2015 Certificate of Completion : Surgical Clinical Reviewer ACS NSQIP Certificate of Completion Surgical Clinical Reviewer October 2012 BS : Health Information Management Florida International University Florida International University - BS Health Information Management - Dec 1999 AA : Psychology Miami Dade Community College Miami Dade Community College - AA Psychology - May 1999 Certifications ACS NSQIP Certificate of Completion Surgical Clinical Reviewer Languages customer service, Bilingual interpreted translated English/Spanish Presentations Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars Skills Payroll, Training, Hedis, Audits, Cases, Database, Billing, Business Consultant, Business Development, Coding, Healthcare, Medicare, Outpatient, Quality Assurance, Reconciliation, Audit, Data Analysis, Marketing Analysis, Encoder, Medical Records, Staffing, Work Flow, Mba, Clerical, Clients, Customer Service, Energetic, Etiquette, Excellent Writing, Excellent Writing Skills, Hr, Liaison, Marketing, Pto, Receptionist, Relationship Building, Retail Sales, Self Motivated, Self-starter, Solutions, Strong Communication Skills, Telephone, Translated, Writing Skills, Paralegal

HEALTHCARE

AVIATION SUPPLY TECHNICIAN Summary I am a Supply Chain and Operations manager with invaluable knowledge of managing projects, resources and staff in an effective and efficient manner. I am highly focused with a comprehensive understanding of operations management, contracting, logistics, procurement, and supply chain. I have a consistent and proven track record of successfully employing the best practices that improve efficiency, reduce operating cost while increasing performance within a budget. I am committed to identifying and implementing continuous improvements in operations. I am currently looking for a new challenging position. A position which will make the best use of my existing skills and experience and also further my personal amd professional development. Highlights Strategic planning Global and strategic sourcing Negotiations expert Procedure development Analytical Personable Team building Cost reduction and containment Multi-site operations Process improvement strategies Inventory control Initiative and leadership Contract management Manage service relationships Productivity improvement specialist Flexible Dedicated Microsoft Office Suite expert Troubleshooting and problem solving Contract review and recommendations Client relationships Budget development Prepare reports, charts, and brriefings Skills Full understanding of all applicable policies, procedures, rules, and regulations. Strong knowledge of Supply Chain Management fundamentals Strong knowledge of interfacing departments' processes and priorities Uses focused listening to understand others' perspectives Learns new informations and skills quickly Strong performance improvement and equipment reliability focus Demonstrated ability to apply applicable codes and regulations Demonstrates initiative and proven ability to effectively manage cost of a business Technical Proficiency in this assigned function and specialty Eleven (11) plus years of Supply Chain and procurement experience Accomplishments Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Lowered freight rates by 20% by negotiating with manufacturers and the transportation department. Increased the on-time deliveries by 30% within the first year of employment. Recipient of the New Orleans Federal Executive Board's Distinguished Service Award for outstandingAdministrstive Support Achievement Award in May, 2011. Experience Aviation Supply Technician July 2011 to December 2014 Company Name － City , State Mobility Transportation Specialist July 2011 to December 2014 Company Name － City , State Reviewed new customer orders and requests and manually entered data into a centralized database. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of 10-15 transportation employees. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes. Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Wrote weekly and monthly global transportation reports. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Completed all necessary customs documents and other paperwork. Oversaw the organizing and product storage in stockyard areas. Drafted reports every day to present accomplishments and progress to management. Exhibited strategic leadership and foresight in support of long-range sales growth. Built partnerships with local organizations to increase company offerings and improve services. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Prepared invoices for all customers in the logistics department at the end of every month. Program Support Clerk March 2010 to July 2011 Company Name － City , State Movement Control Coordinator June 2010 to August 2010 Company Name － City , State Letter Carrier September 2009 to March 2010 Company Name － City , State SUpply Chain Management Technician/ Aircraft Maintenance July 2003 to July 2009 Company Name － City , State Education MBA : Management , 2014 University of Phoenix － City , State , United States BBA : Integrated Supply Chain and Operations Management , 2012 University of Phoenix － City , State , United States Coursework in Business, Management and Communications Coursework in Business, Supply Chain management High School Diploma : 2001 St. Augustine High School － City , State , 70119

AVIATION

FAMILY ADVOCATE Professional Summary A motivated professional with practical, analytical, and operational skills with resourceful problem solving. Communicative and personable, will learn and adapt quickly. Hands on, follow directions, and serve internal and external customers with poise and professionalism. Skills Strong interpersonal skills MS Word, MS Excel, MS Powerpoint Outlook Benefit servicing systems: ICUE, Facet, ISET Customer service management expertise Citrix, medical benefit and claim systems: KL library, LINX Case Management Medical Terminology Records (VLookup, Pivot Tables, etc) Team leadership Team liaison Self-motivated Extremely organized Client assessment and analysis Risk management processes and analysis Staff development Negotiation competency Active Listening skills Seasoned in conflict resolution Courteous demeanor Employee relations specialist High customer service standards Troubleshooting skills Telecommunication knowledge Work History Company Name Family Advocate // City , State // May 2014 to Current Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication. Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, and correspondence. Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers. Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance. Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools. Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time. Creates, generates, and initiates request for customer callbacks to allow research and follow-up with the customer. Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues. Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests. Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance. Participates in and supports the development and implementation of special projects. Research and solve claims and billing issues. Helps members with eligibility and benefits coverage questions. Interfaces with insurance carriers, physicians, hospital and other healthcare providers. Company Name Patient Care Advocate // City , State // January 2008 to May 2014 Maintained confidentiality and compliance standards at all times. Met with patients and families to discuss care and plan of action for future. Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions. Provided subject matter expertise in case management and related procedures. Resolved issues such as billing or communication problems that could affect care. Increased utilization of preventative care to reduce readmission. Updated documentation and reports detailing patient activities, care actions and hospital determinations. Company Name Resident Director/Advisor // City , State // May 2004 to July 2007 Coached students on useful life and personal care skills. Performed several administrative duties, including room transfers, incident reports and maintenance requests. Encouraged a community atmosphere by implementing educational and social programs. Attended, participated and contributed to monthly staff meetings addressing resident needs. Mentored and supervised groups of 56 residents. Mediated and provided professional conflict resolution in a timely fashion. Counseled peers on career, academic and personal concerns. Led by example through mature behavior consistent with university regulations and rules. Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events. Demonstrated a continued commitment to undergraduate teaching through full participation in the college community. Education Master of Chiropractic - Life University // City , State // 2013 Bachelor of Science - Psychology East Stroudsburg University of PA // City , State // 2007 Psychology Skills Administrative support: filing, researching Consulting Customer service, customer support, telephone Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word Medical Billing and coding: ICD-9, ICD-10 Office management: phone skills, phone, typing

ADVOCATE

ELECTRICAL ENGINEERING LAB TECHNICIAN Summary Over 10 years experience in technical support in high speed networking semiconductor, lab network administration, problem resolution, documentation and lab management. Self-driven team player with strengths in communication and developing interpersonal ralationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with cross-functional departments and individual to maximize performance in facilitating goals and attaining operational excellence. Highlights Ability to test, collect data, diagnose and trouble shooting skills: system, test boards, eval boards and lab networking. Knowledge of 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home. Lab management: in charge of systems in lab and procurement of tools needed in lab, including maintain and organize lab networking and test bench setup. Fimiliar with Windows and Linux OS, MS Office, LabView and others. Proficient in multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function and signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer and other specialized test equipment: USTC and Thermonic. Proficient in schematic capture and PCB layout tools such as PADS, Cadence, ORCAD, Mentor Graphic, View Logic Experience Company Name August 2007 to October 2014 Electrical Engineering Lab Technician City , State Developed and implemented test and troubleshooting procedures for HSIO, Digital Home, Access and Transport products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name January 2002 to June 2007 Electrical Engineering Lab Technician City , State Developed and implemented and troubleshooting procedures procedures for TCP Offload Engines, SONET Framer Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Company Name April 1995 to November 2001 Electrical Engineering Technician and PCB Layout Designer City , State Developed and implemented and troubleshooting procedures procedures for T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products. Supported products design verification, characterization, and validation. Successfully managed lab: lab network, PCs and test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures and ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, and gave recommendations. Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards. Provided on-going support for modification and de-bugging of design hardware and software products. Performed PCB rework down to 0402 and 0201 components. Education Solano College Associate Degree : Electronics Engineering Technology State Electronics Engineering Technology Certificate in Quality Assurance Technology from De Anza College, CA. Certificate in PCB Design from The Copper Connection, CA. Skills assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View

ENGINEERING

GENERAL ACCOUNTANT Professional Summary I have around 6 years experiences in the field of Accounting & banking works, with Egyptians and foreign companies, I'm really honored to introduce myself as a hardworking, good Communication skills, with the highest level of integrity, honesty, loyalty, strong beliefs, goal orientated, sober habits and the desire to produce the best of the work. Areas of Expertise Abdul Aziz Abdul Ghafar Ahmed) Final accounts and Balance Sheet Ability to deal with the accounting program (QuickBooks). Ability to make the financial statements, accounting cycle by excel. Skill with Microsoft word. Skillfulness with computer. Work Experience 06/2014 to 10/2016 Company Name Completion of opening customer account using National bank of Egypt system. Checking requests for opening an account and make sure it's compatible with the Egyptian standards for opening an account. Serving 50 branches per day and complete nearly 500 accounts per day. Customer Service at Green Towers Egypt, Alexandria. 03/2013 to 05/2014 Dealing directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Provide pricing and delivery information. Set up new customer accounts. 1|Page. E-mail:Hassan_aly1014@yahoo.com Mobile phone :( +2) 01207673477 Process orders, forms, applications and requests. Organize workflow to meet customer timeframes. Manage customers' accounts. Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken. Maintain customer databases. 10/2011 to 02/2013 General Accountant Company Name － City Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Review and process expense reports. Assist with preparation and coordination of the audit process. 08/2010 to 09/2011 General Accountant Company Name Job Description:. Preparation of Financial and accounting reports and their presentation to the Financial Manager. Prepare reports weekly and monthly for revenues and expense. Prepare journal entries. Complete general ledger operations. Account/bank reconciliations. Courses: Has fulfilled all requirements for final accounts and Balance Sheet and contracting accounts in guide for accountant center with grade excellent. Education May 2010 Trained as Accountant in Walid Hamdy Hashem office for Account solution from Jan Alexandria University Personal Information Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted Languages Arabic mother tongue. Good in both written and spoken English. Skills accounting, Accountant, Arabic, Balance Sheet, bank reconciliations, com, resolve customer complaints, Customer Service, databases, delivery, E-mail, English, expense reports, Financial, Financial and accounting, financial statements, forms, general ledger, Lecturer, excel, office, Microsoft word, Page, pricing, QuickBooks, telephone, phone, workflow, written Additional Information Personal details: Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted 3|Page

ACCOUNTANT

DIGITAL MEDIA BUYER Professional Summary Versatile digital marketer bringing Highlights Pay Per Click (PPC) Google Adwords Google Analytics Content Marketing Social Media Marketing - Facebook, LinkedIn, Instagram ROI Reports MS Office - Excel, Word, Powerpoint, Outlook PPC Bid Management Lead Generation Mobile Marketing Video Marketing SproutSocial Hootsuite Marin Software Drupal WordPress HTML Optimizely Landing Page Management A/B Testing Multivariate Testing Content Writing Blogging Experience Company Name City , State Digital Media Buyer 03/2016 to Current Oversees and co-manages PPC campaigns across multiple search engine platforms for three beauty school directory websites. Creates, implements, and manages all organic social profiles and paid social campaigns (Facebook, Instagram, Twitter, Pinterest, etc.) strategies for beauty school directory websites. Organizes and creates monthly blog and photo content for social profiles and blog site. Partners with Creative Director to create original content and to promote new brand across social platforms. Successfully increased brand awareness on Instagram and increased follower growth by over 400% within the first month of managing social account. Attends online and local marketing seminars to actively keep up with industry changes and trends. Company Name City , State Digital Media Buyer 11/2014 to 03/2016 Managed over 10 different education clients' paid social media and paid search accounts across multiple platforms. Effectively budgeted and managed over $500,000 per month in client money to implement throughout search and social campaigns. Consistently hit client lead goals and CPI goals each month with each client's given budget. Created and delivered paid social and paid search strategy performance reports for clients and senior management. Communicated directly with client services team and clients regarding account management and performance. Company Name City , State Sales Associate 06/2014 to 10/2015 Created and managed social media accounts across multiple platforms. Helped increase brand awareness and advertised product promotions to current customers. Education Bachelor of Arts : Communication Business University of Missouri , City , State Communication Business Skills account management, photo, budget, content, CPI, Creative Director, client, clients, Drupal, senior management, HTML, Internet Marketing, managing, marketing, Excel, money, MSOffice, Outlook, PowerPoint, Word, Page, seminars, strategy, websites, Content Writing

DIGITAL-MEDIA

CONSULTANT Summary Position in Accounting/Regulatory or banking operations Highlights Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of hedged funding) and Bloomberg. Accomplishments I was awarded Certificate of Recognition for the year 1998 that helped in lifting of the agreement with Federal Reserve Bank of New York. I was also awarded Certificate of Appreciation for the year 1999. Experience Consultant 01/2013 to 09/2016 Company Name City , State Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company. Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities. Preparation of sales tax monthly, quarterly and yearly tax returns for clients. Preparation of accounts, reports and financial statements for their clients. Provide all accounting services to their customers. Senior Accountant/Accounting Officer 01/2000 to 01/2013 Company Name City , State The New York Branch of Bank Hapoalim represents the banking and  Reviewed Bank's General Ledger and pass necessary entries to correct the G/L. The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system. I was responsible to process month end, quarterly and yearly closing. Post Journal entries to general ledger system. Prepared month end accruals and closing/adjusting entries. Processed and prepared sales and use tax return and commercial rent tax. Responsible for the preparation of call report. Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms. Assist in special project as directed by the Controller and CFO. Supervise the bank reconciliation and accounts payable process. Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy. Balance Sheet reconciliation and Custody reconciliation. Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws. Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries. Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks. Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management. Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities. Prepared written accounting policies and procedures. Responsible for maintenance of Chart of Accounts /adding and modifying. And open new G/L account. Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments. 01/1988 to 01/2000 Company Name City , State I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc. Package). I was responsible for preparation of monthly financial statements, and various financial reports for Head Office. Also responsible for statistical reports, and quarterly reports to Department of Commerce. Prepared and responsible for month end closing. Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch. Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures. Prepared and presented monthly variance analysis reports to Senior Management. Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance. Preparation of sales tax and commercial rent tax. Handling NYS Banking and FRB examiners. Education B.S : Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting and 124 credits completed. Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation. B.S : Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects are Accounting, Auditing, Business Law and statistic. M.A : Economics Economics, Statistics and Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics and Business Finance Work History Company Name Skills Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written

CONSULTANT

BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven to inspire students to achieve personal and academic success. Highlights Experience Company Name City , State Behavioral Interventionist 01/2010 to Current Demonstrate knowledge of growth & development as it relates to pediatric and adolescent populations. Establish a positive rapport with clients to help resolve social, personal, and academic issues. Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors. Participate in treatment team planning meeting and/or family counseling sessions as requested. Initiate monthly therapist contacts. 95% Compliance with agency policies and procedures. Identify community resources to aid in client's treatment goals and aftercare. Company Name City , State Recruiter 01/2008 to Current Instituted an action plan to recruit new students using innovative methods to the College such as: Forensic Botany Day, Summer Agri-Science Institute, collaborating with departments across campus (i.e. undecided majors), meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment, developed website presence (recruitment/marketing of academic programs) and by showcasing the College of Agriculture and Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith * Ph: (302) 241-7315 * ameredith@desu.edu Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding: academic scheduling, career development, internships, co-curricular experiences and research opportunities throughout student's undergraduate experience. Collaborate with faculty/stakeholders in enhancing professional development opportunities for students. The Secretary's Scholars Program MonSanto Agriculture Future of America (AFA) USDA-Animal, and Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department of Transportation (DelDOT) Coach/mentor for Delaware State University's College Survey Inventory (CSI)/Retention Management System to proactively retain at-risk students. Review/discuss personal survey inventory with student to discuss transition into higher education. If needed, refer and follow-up with student to proper student support services to retain, engage, and help ensure completion of academic program. Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri-Science Institute at Delaware State University's campus for sophomore and junior high school students to work with researchers and develop group research projects, with the goal of positive agriculture related engagement students are more likely to major in an ag-related area upon attending college at DSU. Funded by USDA-CSREES for $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website). Increased student enrollment by 4% on average per year in the area of Agriculture & Natural Resources within the College of Agriculture & Related Sciences. Developed and implemented the College of Agriculture & Related Sciences' Student Ambassador Program to assist in recruitment endeavors, and student professional development. Conducted outreach activities geared towards agriculture education for Capital School District. Recognized by the City of Dover and Capital School District as a "Community Partner of the Year.". Company Name City , State Advisor 01/2008 to 01/2011 Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter's operational budget. Developed professional development series workshops for Delaware State University students. Mentored students in the areas of: academia, importance of outreach activities, professional development, and graduate school. Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally. Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS' 25th Annual Career and Training Conference in Orlando, Florida. Company Name City , State Teacher/Coordinator 01/2008 to 07/2008 Worked closely with administration, guidance office, parents and students to ensure efficient placement into the daylight/twilight program. Administrator for the Novel Stars Software System for the Lake Forest School District. Taught 75 students on a myriad of high school subjects (Mathematics, Health, English, Science, Social Studies, etc) through computer-based learning applications. Processed completed coursework to counselors for earned high school credits. Sustained a high level of classroom management to ensure a stable educational environment. Serviced homebound students utilizing the Novel Stars System from outside the school building. Company Name City , State Adjunct Professor 01/2007 to Current Taught Marketing Agricultural Products. Department of Agriculture & Natural Resources). Taught Introduction to Algebra utilizing real-life situations to enhance student's comprehension of subject content. Department of Mathematics). Taught Career Development in Agriculture. Southern Illinois University Carbondale in the Department of Plant, Soil Science, and Agricultural Systems). Held weekly tutorial sessions to ensure student's comprehension of subject material. Education Master of Science : Plant and Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) , City , State Plant and Soil Science Agriculture Education Master of Science : Agriculture Economics International Trade North Carolina A&T State University , City , State Agriculture Economics International Trade Bachelor of Science : Agriculture Business Delaware State University , City , State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS), Collegiate Future Farmers of America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), and Black Graduate Student Association (SIUC), and National Association for College Admission Counseling (NACAC). Awards & Accomplishments 2011 "Academic Organization of the Year" honored by Delaware State University's Office of Student Leadership and Activities. *2011 "Advisor of the Year" honored Delaware State University's Office of Student Leadership and Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, "I Can Read" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website).

AGRICULTURE

CUSTOMER SERVICE ADVOCATE Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Skills Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development Time management Proficient in MS Office Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Experience 03/2015 to 10/2016 Customer Service Advocate Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. 10/1995 to 02/2014 Sales Manager Company Name － City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. 11/1990 to 08/1995 Sales Manager Company Name － City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. 07/1986 to 08/1990 Data Entry operator Company Name － City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted positive customer and associate relations through courtesy, service and professional appearance. 09/1985 to 10/1986 Loan Servicing Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Education and Training 1983 High School Diploma : General-Business William Penn Vo-tech － City , State , USA General-Business Communications Morgan State University － City , State , USA 1984 - 1985 Skills administrative, call center, cash receipts, cash registers, closing, Strong communication skills, credit, customer satisfaction, customer service, excellent customer service, excellent customer service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store management, phone, Time management

ADVOCATE

ENGINEERING TECHNICIAN Summary Creative and innovative draftsman, passionate about building designs and advanced construction solutions.   Seeking the best opportunity to further enhance present professional experience and expand knowledge base on architectural designs, while growing with an organization. Skills 3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor Experience Engineering Technician July 2015 to June 2017 Company Name － City , State creating and finalizing drawings on building plans. Review projects with design and sealing engineers to find solutions to problems. Assisting customers in the field via shop calls, email, or instant messaging. Multi-tasking between various jobs daily. Material Handler July 2014 to December 2014 Company Name － City , State Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame. Loaded and unloaded packages in metal containers and trucks. Laborer June 2013 to August 2013 Company Name － City , State Maintained campus upkeep and appearance. Repaired, Replaced, and installed signs around campus. Janitorial/Construction Laborer June 2010 to August 2011 Company Name － City , State Maintained building appearance (including painting, cleaning, lawn care). Involved in renovation projects (including carpentry work and reading blueprints). Janitorial work (cleaning exam rooms and offices). Education and Training A.A.S : Drafting and Design , June 2015 ITT Technical Institute － City , State Drafting and Design Highest Academic Honors (3.4), Perfect Attendance *Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design Additional Information (WILLING TO RELOCATE)

ENGINEERING

REGISTERED NURSE Professional Summary To provide safe, efficient, and quality care to patients and their families while adhering to policies and procedures. Licenses Completed coursework in Anatomy and Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology and Microbiology Lab, and Medical Terminology Skill Highlights Microsoft Office, Word, Excel, PowerPoint, and Outlook Professional Experience 06/2016 Registered Nurse Company Name － City , State Self-motivated leader with over 8 years of experience in emergency medicine and health care. Self-starter who is able to maneuver through tasks and make sure the job is done in a timely and proficient manner. Trainer and teacher who can effectively break down tasks so they can be understood and executed without flaws. Facilitator of group projects to help others understand the objective and how to produce an effective outcome of the job being presented. Creative mindset that can present an outcome in more than one way with many options being available. Able to communicate with other team members from diverse backgrounds and incorporate the needs of every individual to create a positive atmosphere. Able to recognize abnormalities and report them in a timely and efficient manner. Flexible by being able to quickly adapt to change at the last minute and complete the project without delays. Mentored those in the health care field to understand the emergency medical system and reporting standards, while having the knowledge to formulate and present reports to the next echelon of care. Knowledgeable of regulatory requirements in order to adhere to healthcare standards and protocols. Completion of over 120 clinical hours of Medical Surgical, Pediatric, and Psychiatric health services. 11/2010 to 05/2013 Medical Technician/ Healthcare Specialist Company Name － City , State Supervisor: SSG Stover, Kenneth, Weekly Hrs. Worked: 60. HEALTH CARE STATISTICS / REPORTING: Extracted medical statistical reports from Composite Health Care System (CHCS) and Armed Forces health Longitudinal Technology Application (ALTHA) a Department of Defense (DOD) health information system. Tracked acute, routine, and wellness appointments to include, but not limited orthopedic injuries, colds, immunizations and physical exams, medical leave of absences and hospitalizations, on a weekly basis. Created visual aids such as charts and graphs using Microsoft PowerPoint for meeting presentations. Presented statistical information regarding to medical appointments, illnesses and injuries in weekly medical staff meetings to the hospital Medical Surgeon. Communicated with the clinical staff and the Medical Officer in charge to address any reporting discrepancies. TRAINING: Trained 2 Medical Technicians in medical administration and health care statistical reporting. Conducted hands-on training, demonstrated the functionality of DOD health information systems. Monitored the work performance of the Medical Technicians. Provided both verbal and written feedback, provided training resources for performance and professional development, on a quarterly basis. COLLABORATION: Attended weekly medical in-service training to discuss various health topics. Presented information monthly in weekly in-service to discuss medical and public health related trends and issues. Mentored other Medics in medical training exercises on a monthly basis. Provided guidance to Medical Technicians while performing medical continuous education units (CEU)s or patient care refresher training such as first responder protocol, triage care and other levels of medical care. 08/2008 to 11/2010 Medical Technician Company Name City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs. Worked: 60 Extracted physician orders from a hospital database such as the Composite Health Care System (CHCS). Confirmed physician orders before administering immunizations. Identified patients by utilizing proper identification cards, verified patient demographics prior to performing ordered test. Obtained procedural consent forms. Maintained and secured patient information in accordance to Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) practices. IMMUNIZATIONS: Provided a safe and comfortable experience for patients. Prepared patients for the administration of immunizations through subcutaneous and intramuscular routes. Administered immunizations and updated the records of immunizations within health information systems. Adhered to and practiced Occupational Safety and Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), no recapping of needles, disposed of syringes in designated sharp containers. 01/2006 to 08/2008 Medical Technician Company Name City, State, Supervisor: SFC Goines., Weekly Hrs. Worked: 60. 08/2013-12/2015 , Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20. Studied the theoretical and practical aspects of coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. Obtained the knowledge of medical terminology to better understand the proper terms in reference to human anatomy and basic patient care skills including communication, patient safety and medical asepsis and abilities to provide proper resuscitation skills to infants and adults. Delivered presentations utilizing Microsoft Word, Power Point and Excel. Conducted research utilizing EBSCO Host, LexisNexis, ERIC and other academic research databases. Reviewed descriptive and statistical reports and documents. Interpreted data and ensured that the data utilized to compile academic reports were authentic, correct and consistent. Wrote annotated bibliographies, abstracts, literature reviews and argumentative papers required per the professor's syllabi. Mentored fellow classmates regarding academic coursework. Collaborated and communicated with students on projects, study groups and academic research. Education and Training Diploma May 2004 HS : General Studies Bainbridge High School － City , State General Studies December2015 A.S : Nursing Columbus Technical College BSN. South University － City , State Nursing Skills academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition Additional Information AWARDS ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE

HEALTHCARE

HR EXECUTIVE Summary Dual specialization in the domain of Human Resource Management and Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 to June 2014 Company Name City , State HR Executive Duties and Responsibilities •Ensure that accurate job description are in place •Provide advice and assistance with writing job descriptions •Identify training and development opportunities •Provide advice and assistance to supervisors on staff recruitment •Prepare notices and advertisements for vacant staff positions •Schedule and organise interview •Prepare, develop and implement procedures and policies on staff recruitment •Daily attendance monitoring •Provide advice and recommendations on disciplinary actions •Monitor schedule absence such as holidays or travel and coordinate actions •Following up with hired employees for the completion of the H.O. documents and files •Maintaining complete attendance record of the employees including leave records. Preparing salary based on these records at the end of each month for HR and manger approvals •Liaison including greeting all persons entering organization in a professional manner •Handling HR events and celebrations including office get together and /promotion parties •Office maintenances and housekeeping including monitoring the general appearance of office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City , State , India MBA : Management SUMMER INTERNSHIP: Project Title: Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics: Acted as Management Trainee in HR department during winter internship at “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title : Impact of Training and Development in the Organization Organization : HDFC, Sales Location : Dehradun, India Duration : 2 Months Methodology : Employee survey and influence taken out from secondary data. Conclusion : Through proper training an employee can become multi skilled and this I have practically noticed through my analysis. Group Dynamics : Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles : HR Management Trainee WINTER INTERNSHIP Project Title : Growth and Development in the Organization Organization : ANANDA IN THE HIMALAYA Location : Narender Nagar, Uttarakhand, India Duration : 3 Weeks Methodology : Employee survey and influence taken out from secondary data. Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics : Acted as Management Trainee in HR department during winter internship at "ANANDA IN THE HIMALAYA". Roles : HR Management Trainee DISSERTATION REPORT Project Report Title : A Comparative Analysis of the Factors Determining Motivational Level of Employees Working in Public and Private Banks, Dehradun Region. Organization : SBI Bank and HDFC Bank Location : Dehradun, Uttarakhand Data collection : Primary Data (Questionnaire) and Secondary Data (articles, previous research papers, journals). Research question : The research seeks to answer what role does motivational level of employees play in enhancing performance in banking sector. Conclusion : As per my study, the strongest motivators at private and public bank are the skills, autonomy and feedback. Therefore, special attention should be given to that factor in order to increase the internal motivation and job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had been a member of the session management of: -Uttarakhand State Council of Science and Technology (U.C.O.S.T.) -State Level Programme of Capacity Building and Strengthening of Vermi Composting Units in Universities and Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute of India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet & E-mail operations. Key Skills and Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed and effective communication skills. •Thrive in deadline-driven Environments. •Excellent Team-Building Skills.

HR

CUSTOMER CARE REPRESENTATIVE Professional Summary Expert communicator with strong conflict resolution skills. Extensive background in customer service, recruitment and retention, mediation and records management. Demonstrated ability to promote a team-oriented and open-door environment that is conducive to a successful staff. Skills Work History Company Name Customer Care Representative | City , State | June 2013 - August 2014 Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Developed effective relationships with other departments, including sales, quality assurance, and service Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills. Company Name Club Manager | City , State | June 2011 - March 2013 Contributed to the overall success of the franchise by coordinating daily operations and staff meetings, addressing and resolving customer complaints Responsible for recruiting, orienting, training and supervising staff of 12-15 Improved staff turnover through implementation of standard orientation and training, professional development, and coaching Oversight of all aspects of staff performance: annual evaluations, progressive discipline, mediation of staff disputes and grievance procedures and terminations Fostered an open-door environment conducive to positive dialogue across the organization Handled weekly employee scheduling: revised and adapted schedule as regulated by the Home Office Electronically submitted employee hours into Kronos Payroll System after ensuring time punches were correct Page 2, Wilson Researched employee issues with regards to payroll and benefit questions by contacting appropriate departments and through review of company handbook and policies Revised and adapted weekly schedule to follow hours as regulated by the Home Office Created / prepared paperwork for all new hires, tracked attendance, recorded personal and vacation time Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Provided high level of customer service, performing facility tours for potential members, signing up members and explaining contracts Surpassed revenue goals in four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, and office supplies weekly Maintained facility and equipment for over 8,000 members. Human Resources Generalist | City , State | October 2007 - June 2010 Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs for busy call center Actively recruited potential employees by developing job postings and descriptions to attract a targeted talent pool within the market wage range Created social media initiatives and ads, organized employment fairs, and tracked results Processed background checks, verified references and coordinated drug screenings Processed new hire information, transfers, promotions and terminations using PeopleSoft HR Management Systems Software Explained HR policies and procedures to new hires Generated employee tracking reports each week with regard to hours and benefits Assisted with inbound and outbound calls regarding all HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions and corrections Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues Reviewed federal and state laws to confirm and enforce company compliance Managed over 500 personnel files according to policy and federal and state laws and regulations Scanned confidential documents into electronic filing system, categorizing documents for retrieval and review Audited employee files: updating incomplete or missing paperwork to be in compliance with company policy and federal and state laws Actively participated in training to enhance workplace performance for all levels of staffing. Education Associate of Applied Business Administration Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Trumbull Business College City , State | 6 2007 Human Resources, Management Studies, Payroll Records and Accounting, and Business Law Skills administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone

FITNESS

CUSTOMER SERVICE REPRESENTATIVE Summary My favorite part of working is being able to interact with people. I love to provide Customer Service and provide the best experience with the company. My personal experiences have made me realize I like to make a call or a store visit  more worthwhile for the customer. My purpose is make what can be a boring or tedious task to be a better experience and make a happy and loyal customer. I mainly have worked in call centers and a little experience in sales and store customer service. Highlights High customer service standards Computer skills in power point, word, autocadd, chief architect, word spreadsheet, some Excel, internet, and intranet.  Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Troubleshooting skills Proficient with Microsoft Office Suite Bilingual in Spanish Proficient in reading and writing in spanish Strong writing skills and comprehension in both English and Spanish Accomplishments Managed call flow with up to  200+ calls in queue per minute. Exceeded corporate target for customer satisfaction for  2-3 months in a row several times. Earned cash bonuses for Customer Satisfaction several times Experience Customer Service Representative Sep 2014 to Mar 2015 Company Name － City , State TMG is a call center where I attended customers with their Medicare RX plans and for Medicare Advantage Plans. Accomplished customer satisfaction with members regarding  billing, advising on health and dental benefits, quoting benefits and enrollments. Customer Service Representative Oct 2013 to Sep 2014 Company Name － City , State Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings. Sitel is a call center that is a third party outsourcing company that takes billing calls for USAA insurance company. My job was to answer billing inquiries for home and auto insurance. Successfully set up non payment cancellation arrangements, applied payments and resolved billing issues. Customer Service Representative Aug 2011 to May 2013 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues.  Provided assistance to customers with online orders.  Communicated any  video rentals owed via the store portals when needed. Besides attending customers on phone, I also resolved issues to customer requests and assistance via emails sent in to company. Worked with management and  corresponding departments related with complaints received from customers. Customer Service Oct 2009 to May 2010 Company Name － City , State I worked for Headway Corporate on a contract (temporary) basis at AIG/WNL where I had the opportunity to speak to clients about their retirement plans and products like 401k's and annuities. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Agent Apr 2006 to Feb 2009 Company Name － City , State Represented  Nationwide as a licensed Customer Service Agent Performed quotes and changes to auto and home insurance policies. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Floor Sales Associate May 2004 to Oct 2005 Company Name － City , State Enhanced customer service by interacting with customers and pinpointing their search an d needs on the product they were looking for. Boosted sales by offering other choices and taking advantage of the sale for the week.  Healthcare Provider Aug 1999 to Oct 2001 Company Name － City , State AHS is a company who cares for mentally and physically disabled adults. My job consisted of helping patients with their everyday activities, including transportation and med administration. Observed and documented patient status and reported patient complaints to the case manager. Planned, prepared and served meals and snacks according to prescribed diets. Healthcare Provider Jan 1999 to Aug 1999 Company Name － City , State Through Manna I  cared for a mentally and physically disabled adult. I cared for only one because I was a long distance employee in El Paso, TX. Positioned client for comfort and to prevent skin pressure problems. Documented client records on daily flow sheets. Communicated to parents of client and to company. Cared for client at either parents home as well as transportation when needed. Education Associate of Arts , Interior Design 2004 Amarillo College － City , State , USA Associate of Arts , Interior Design Border Institute of Technology Amarillo College － City , State Began Associates degree here but moved to Amarillo and continued and finished education in Amarillo Interests My interests are my family and enjoying my husband and children. I love history, arts and movies. We love to travel, sight seeing and visiting other family members. Languages I am fluent, reading, writing, and speaking both English and Spanish. Skills Excellent interpersonal skills Compassionate and trustworthy Detail-oriented Time management Professional and friendly Telephone Skills Active Learning ​ Additional Information I like to spend time with family and church family. I like to support school fund raisers and show appreciation for music and arts.

HEALTHCARE

VICE PRESIDENT Executive Profile Accomplished at building and sustaining outstanding teams. Creates a team vision that supports the organizational vision. Skilled at turning teams into industry leading teams and developing team members into outstanding performers. Develops innovative approaches to providing high quality, cost-effective service that exceed customer expectations. Skilled author and speaker with numerous articles appearing in national business journals and multiple presentations at national conferences. Core Accomplishments Attended CHIME (College of Healthcare Information Management Executives) CIO Boot Camp, October 2008. Attended The EDGE program, The Executive Development and Growth Experience Program, presented by Baylor Health Care System Talent Planning in partnership with Southern Methodist University Cox Executive Education. Graduated May 2010. Information on numerous additional educational programs attended available upon request. Available upon request. Professional Experience March 2003 to July 2014 Company Name City , State Vice President Chair of United Way Mental Health and Counseling Grant Panel 2009, Vice-Chair of Access to Jobs Panel 2010, 2011, 2012 Selected Publications Selected Speaking Engagements Building a Clinical Engineering Department from the Ground Up: Cover story, Biomedical Instrumentation & Technology, November/December 1999 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Candidate Wanted: How to Find the Right Match for Your Department: Cover story, Biomedical Instrumentation and Technology, March/April 2003 Okay, So I'm a Supervisor, Now What?: Biomedical Instrumentation & Technology, January/February 2004 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Taking the Intranet Plunge: Create It.Maintain It.and Use It: IT Horizons, November/December 2003 Winning Hand: Playing the Odds with Clinical Equipment Service: Contracts, Health Facilities Management, November 2004 Preventive Maintenance: A Look at the Big Picture: Biomedical Instrumentation & Technology, March/April 2006 Benchmarking) Glass is Half Full: Biomedical Instrumentation & Technology, July/August 2006 A Closer Link (Open Device Integration Strategy): Advance for Healthcare Information Executives, April 2007 On Sculpture, Baseball, and Benchmarking.: Biomedical Instrumentation & Technology, July/August 2007 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Getting the Most Out of Your Clinical Engineering Department: Nurse Leader Magazine, February 2008 Carefully Measuring Productivity Is Key to Managing Resources: Biomedical Instrumentation & Technology, January/February 2010 Practical Guide for Successful Performance Improvement: Biomedical Instrumentation & Technology, May/June 2010 How to Manage Effectively as You Climb the Ladder: Biomedical Instrumentation & Technology, July/August 2011 Vendors and Customers; Five Keys to an Effective Relationship: Biomedical Instrumentation & Technology, January/February 2012 Find a Work/Life Balance With Your Management Strategy: Biomedical Instrumentation & Technology, August/September 2012 In Service/Support Debate, Throwing Rocks Won't Help: Biomedical Instrumentation & Technology, October/November 2012. May 2008 to July 2008 Corporate Director Coordinated multiple medical equipment service departments into single system department. Led effort to implement medical equipment management database that combined six separate databases. Participated in development and implementation of automated on-line capital acquisition request process. Developed system-wide process for identifying medical equipment in need of replacement. Member of Information Services Leadership Council Member of Information Services Communications Council Co-chair of Baylor Clinical Technology Assessment Council Active participant in development of relationship with Medisend, charitable organization providing medical equipment and supplies to developing countries; developing internship program to assist with development of BMET's from these developing countries. Acted as primary contact for Baylor Health Care System executive leadership for information systems technology issues. Directed the activities of Technology Operations, Field Support and Desktop Engineering, and Biomedical Technology Services. January 1998 to January 2003 Company Name City , State Operations Manager Participated in implementation of Clinical Engineering program that maintained a high level of quality and customer satisfaction while beating budget targets by $1.6 million, and estimated cost of previous outsourced program by approximately $7.5 million during its first three years of existence. Assisted in development and shared responsibility for ongoing maintenance of department intranet site that provided comprehensive information regarding department activities to department staff members and customers, and was widely acknowledged as the best intranet site within Advocate Health Care. Participated in successful Y2K compliance assurance project for approximately 35,000 pieces of equipment. Participated in the development of a Strategic Technology Plan for major imaging equipment in 2000. The Strategic Technology Plan was eventually expanded to cover all clinical equipment with a value of more than $25,000. January 1987 to January 1998 Company Name City , State Team Manager and Regional Manager Education Missouri Institute of Technology City , State Electronic Engineering Technology Bachelor of Science Electronic Engineering Technology Attended Accelerating Best Care Baylor July through Publications Participated as panel expert in Advisory Board presentation on best practices in technology assessment in June 2009 Presented session on "Communicating with the C-Suite" at the MD Expo conference in Austin, TX in October 2010 Presented session on "The Future of Clinical Engineering" at North Texas Biomedical Association meeting in October 2010 Presented session on "Getting the Most Out of Your Clinical Engineering Department" with David Muntz, CIO of Baylor Health Care System, at CHIME CIO Fall Forum in October 2011 and for CHIME webinar in January 2012. Presented session on "Maximizing the Value of your Healthcare Technology Management Program" at iHT2 conference in Phoenix, AZ in January, 2013 Presented session on "Connecting with the C-Suite" at 2013 AAMI Annual Conference Breakfast Symposium. Presented session on "A Pragmatic Approach to the Right-to-Repair Issue" at 2014 AAMI Annual Conference Breakfast Symposium. Skills Balance, Benchmarking, BTS, budget, Contracts, Council, Counseling, customer satisfaction, databases, database, delivery, Facilities Management, help desk, imaging, information systems, Leadership, Managing, Mental Health, Access, 2000, procurement, Speaking, Publications, quality, Sculpture, Strategy, Strategic, Supervisor, telecommunications, phones, VOIP, Y2K Additional Information Professional Recognition 2008 AAMI (Association for the Advancement of Medical Instrumentation) Clinical/Biomedical Engineering Achievement Award. Recognizes individual excellence and achievement in the fields of clinical engineering and biomedical engineering. Professional Affiliations Member of the Board of Directors for AAMI (Association for the Advancement of Medical Instrumentation) Past Chair of the United States Certification Commission Current Chair of the International Certification Commission Member of AAMI Technology Management Council Member of Biomedical Instrumentation & Technology Magazine Editorial Review Board Member of CHIME (College of Healthcare Information Management Executives). Member of HIMSS (Healthcare Information and Management Systems Society) Member of Medical Advisory Board for Medisend International

ADVOCATE

STAFF CONSULTANT Summary Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed. Skills Project Management Financial Planning, Reporting, and Performance Client Relations HR/Payroll Systems Business Analysis and Research Microsoft PowerPoint, Word, and Excel Experience Staff Consultant 09/2016 to 09/2017 Company Name City , State Provided project management expertise to clients during engagements, as well as project and financial reporting. Analyzed project performance and communicated updates to key players. Performed extensive research to best fit client needs. Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests. Assisted in the development of a multiple location labor market study for an oil and gas industry client. Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision. Supported a payroll implementation for a distribution client operating in the U.S. and Canada, resulting in easier payroll processing for the client. Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client. Provided client with a U.S. based HR employee handbook. Financial Analyst Intern 05/2015 to 08/2015 Company Name City , State Analyzed financial spreadsheets and communicated findings to upper management. Generated oil well tax spreadsheets and analyzed for refund opportunities. Focused on sales and severance tax fields. Worked on refund projects for clients. Provided clients refunds discovered during the review process. Gathered information while performing field work at the client site. Inserted this information in to the spreadsheets to be used in the review process. Developed and reviewed summary spreadsheets containing well locations and payments. Spreadsheets were used to track company well location performance and client payments. This analysis allowed decision makers to better manage well location performance and payments. Brady E. Biggs | 918.344.3202 | Bradybiggs918@gmail.com | Page 2 www.linkedin.com/in/brady-biggs-32999993. VP Philanthropy 01/2015 to 05/2015 Company Name City , State Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity. Applied academic preparation with real world business experiences. Secured a business loan, developed and sold a product, generated revenue, and repaid the loan. Identified potential philanthropies to donate the company's time and profits. Volunteered time and profits to selected philanthropies. Volunteer Leader 08/2014 to 08/2015 Company Name City , State Developed key leadership skills and qualities through mentoring middle school aged children. Donated 150+ hours of service, striving to improve confidence and leadership. Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons. Education and Training Bachelor of Business and Administrative Management (BBA) The University of Oklahoma City , State Activities and Honors American Management Association *Independent Petroleum Association of America *International Federation of Accountants *National Association of Sales Professionals Skills academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax Additional Information HONORS/ACTIVITIES *Charles C. Faranna Scholarship *Nik Hanig Memorial Scholarship *Bixby Rotary Club Scholarship *Broken Arrow Rotary Club Scholarship *Delta Upsilon Social Fraternity *Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance)

CONSULTANT

CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields. Summary of Skills Excellent research skills Detail oriented Meticulous attention to detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection and analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training and developmentBusiness process improvement Professional and mature Articulate and well-spoken Strong problem solver Works well under pressure Accomplishments Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA May 1999. Member of the Golden Key National Honor Society Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society 4.0 GPA, Member of the Phi Theta Kappa International Honor Society Experience Company Name December 2012 to Current Clinical and Data Operations Support Analyst Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers to produce monthly metrics. Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis. Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems. Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function. March 2008 to February 2013 Executive Management Assistant Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13 Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses. Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt. Assist with report generation and preparation for Sponsor audits. Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues. Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications. Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings. Deployed surveys and compile data in eRoom database. Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases. Company Name May 2006 to September 2007 Executive Associate, General Counsel, Labor & Employment Company Name September 2007 to March 2008 Sr. Administrative Support Associate, General Counsel City , State Managed a high-volume workload within a deadline-driven environment. Identified process improvement opportunities and implemented changes to gain operational efficiencies within department. Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting. Provided information in support of complex requests for department projects, programs and events. Handled all aspects in planning and carrying out regular training events for client education. Supported development and modification of presentations. Collected data and generated management information reports and graphics. Provided comprehensive support services and routine analysis to unit. Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups. Education The University of Texas at San Antonio 1999 Bachelor of Arts : Criminal Justice, Legal Studies City , State , US The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates : Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society. Cape Fear Community College 1995 City , State , US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003

AUTOMOBILE

PROFESSIONAL HEALTHCARE REPRESENTATIVE Summary Dynamic sales professional delivering documented success in driving product growth through strong sales skills and patient focus. Detail oriented, while utilizing communication skills that have a direct and personable approach. Proficient in handling new product launches from inception to completion in both independent and collaborative work environments. Background encompasses almost 15 years of experience in pharmaceutical sales selling to an array of specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology and cardiology. Further call points made to hospital accounts local to territory. Additional professional experience includes nursing experience ranging from surgical assistance to care in the neonatal intensive care unit. Accomplishments 2017 - People in Culture Lead for Atlanta East 2017 - Awarded "Championship Culture Award" (Peer Selection) 2016 - People in Culture Lead for Atlanta East 2015 Capital S card winner 2014 Capital S card winner 2011 Summit Winner - Ranking 3/55 (141.63% Attainment) 2011 Contest Winner - Q1 Kick it in Gear Contest (%NRx Volume Growth) 2011 - Finished 2nd in Q2 IEM MS-AL Surge Contest (Lyrica TRx Growth) 2011 Contest Winner - 2nd Semester Team Contest (Celebrex TRx Growth) 2011 - First in Region to hit 5% Market Share for Pristiq 2009 Contest Winner - 3rd Qtr Regional Market Share Contest 2008 - Selected Representative for State Medical Meeting 2008 - Finished in Top 25% 2007 - Contest Winner - 1st Semester First in Class Travel Card 2007 - Contest Winner - Retention Bonus for Territory / District 2007 - Finished 2nd Highest Exubera Sales  out of 200 Searle Representatives 2007 - Contest Winner - Regional Summer Contest (Market Share Growth for Lyrica and Celebrex) 2007 - Finished 9/200 in Central Area 2006 - Finished in Top 15% in Central Area 2006 - Ranked #1 in Central Area - Celebrex Attainment (117.78%) 2004 - Vice President's Cabinet Winner (Top 10%) 2004 - Contest Winner - Passport to Paradise Contest 2004 - Rookie of the Year Runner Up Skills Developed "The History of Celebrex" - timeline of events for Celebrex and why it is important to sales process (Contents of binder included every clinical study categorized into GI, CV, efficacy, etc) Mentored numerous new team members Executed Teach the Teacher - Nurse focused initiative on Exubera device and drug education Earned numerous convention trips Led multiple POA special assignments at the district Experience Professional Healthcare Representative July 2003 to Current Company Name 2017 - Xtandi - Ended the year Ranked #15 / 162   2016 - Awarded lateral transfer to Atlanta East District from  2015 - Ranked 29/75 with 102.15% Lyrica, 107.32% Toviaz, and 92.41% Viagra goal attainment 2014 -  Completed S1 at105.69% Celebrex, 108.13% Flector Patch, and 106.77% Lyrica goal attainment 2014 - Completed S2 at 106.78% Celebrex, 108.77% Flector Patch, and 101.67% Lyrica 2013 - Completed S1 at 101.12% Lyrica, 104.31% Celebrex, and 84.09% Flector Patch goal attainment 2013 - Completed S2 at 107.30% Celebrex, 89.71% Flector Patch, and 104.40% Lyrica goal attainment Registered Nurse April 2003 to July 2003 Company Name － City , State Assisted in daily patient management through surgery scheduling, patient insurance claims and prior authorizations, and educating patients on procedures, treatments, and medications Registered Nurse April 2002 to April 2003 Company Name － City , State Surgical nurse with responsibilities including surgical assistance, operating room management, recording of all events and tasks during surgery, and acting as patient advocate during surgery Registered Nurse August 2000 to April 2002 Company Name － City , State Practiced as a Registered Nurse in the Neonatal Intensive Care Unit Education and Training Bachelors of Science : Nursing , May 2000 Mississippi College － City , State Nursing Associate of Arts : May 1997 Hinds Community College － City , State Skills emergency care, palliative care, patient advocate, surgery Additional Information Active member of Junior Auxiliary from 2006-2011. Chaired projects including Prom Closet, Buckets of Happiness, and Dental Days Sought out and implemented a program called "Challenge Day" in local schools that focused on combatting bullying and facilitating a positive school culture. Managed every aspect of the program including, but not limited to, securing funding, recruiting volunteers, and working with school counselors to identify high risk students. Volunteer for William's Wings, MS Diabetes Association, and MS March of Dimes

HEALTHCARE

CONSTRUCTION MANGER III Summary Motivated Professional Construction Manager with excellent interpersonal skills. Works in a timely and efficient manner to see tough jobs through to completion. Bringing valuable experience from large corporate construction sites, as well as residential home repair projects. Highlights CPR certified and standard first aid Storm Water Compliance Manager Ultraweld Exothermic Connection training Knowledge of transformers, high voltage switchgear, automatic tansformer Switch, Single and Three-phase power Proficient in; MS Excel, MS Word Excellent customer service, conflict resolution and Job prioritization Experience City , State Construction Manger III 07/2014 to 07/2015 Provided accurate measurements and estimates for all projects and meet budget expectations. Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment; performed tower maintenance under close supervision. As an experienced Tower Manager, lead in the construction, installation, and maintenance of communications to tower and support structures. Implemented systems to improve process efficiency and reduce the project duration. Scheduled all contractors and materials deliveries. Responsible for managing the overall project execution performance including scope, cost, safety, quality, schedule, implementation, and customer satisfaction. Serve as a single-point of contact, between project management and construction execution. Providing oversight during construction on all assigned construction projects. Able to establish, maintain, and manage subcontractor relationships. Assuring we have the correct level and talent of subcontractors to maintain our construction schedules and level of work. Developed detailed materials take off and scope of services lists from RFDS's and engineered drawings. Company Name City , State Construction Manager II 12/2011 to 07/2014 Adapted and modified standard techniques, procedures and criteria to solve complex problems. Worked closely with network administrators and server engineers to ensure quality service. 8 years information technology experience. Oversee for more than 100 sites and budget responsibility of more than $10M. Provided overall administrative and technical direction, enforced company and project policies, served as client interface and insure scheduling and communication to meet deadlines dates. Assure quality of tasks, products and services to include site visits and audits. Assigned tasks to subordinate staff and evaluated performance. Ability to read blue prints, and work under pressure to meet project deadlines. Determine if any structural repairs are needed, and takes action such as by tightening bolts to account for bent steel. Company Name City , State Construction Manager II 11/2008 to 11/2011 Design walks and redlines Coordinate ordering of Utilities for new built sites Completed projects by effectively applying engineering, technical and maintenance procedures. Overseeing multiple contractors and sites on a daily basis. Collaborating and working with municipalities of site requirements. Order site equipment. Responsible for managing clear wire build-out in the Las Vegas market. Company Name City , State Superintendent 10/2007 to 11/2008 Supervise crew from beginning to end of project. Schedule all inspections, permits on daily basis. Budget analysis of current and upcoming project jobs. Attend pre-construction meetings with customers. Order and manage materials & equipment. Create schedules for crews. Create construction schedule for customers Build and install communications sites Install electrical services to sites Install grounding systems related to communications sites Form up concrete slabs, for equipment and pour Climb towers to install communications antennas and coax Sweep Test coax to ensure installation, punch-list sites after completion. Developed standard operation procedures and quality or safety standards for tower installation work. Managed the development, design and construction of tower energy conservation projects to ensure acceptability of budgets and time lines, conformance to federal and state laws or adherence to approved specifications. Education High School Diploma 1991 El Dorado High School , City , State Skills administrative, Blueprint, Budget analysis, Budget development, budgets, budget, interpersonal communication, Compliance Manager, conflict resolution, CPR certified, client, customer satisfaction, Excellent customer service, Dependable, design and construction, detail-oriented, direction, energy conservation, equipment maintenance, first aid, information technology, managing, market, materials, meetings, MS Excel, MS Word, multi-tasking, network, policies, improve process, Project management, quality, read, repairs, repairing, Safety, scheduling, supervision, Switch, switchgear, transformers, Utilities

CONSTRUCTION

MARKETING, COMMNICATIONS, & PUBLIC RELATIONS SPECIALIST Summary Public Relations Consultant knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Highlights Biography Writer Microsoft Office proficiency Self -Motivated Team Player Effective Communication Creative Problem Solving Office Organization Wardrobe Organization Front Desk / Greeter / Customer Service Office equipment: Fax, Scanner, and Multi phone Line Proficient in Microsoft Brand development Office Suite and Adobe Photoshop Research skills: legal, marketing, and location scouting Licensed and Trained Cosmetologist Certified Makeup Artist Westlaw and LexisNexis Knowledge of copyright law Project management Presentations Self-directed Knowledge of copyright law Westlaw and LexisNexis Office management New customer acquisition Problem solving Project management Copywriting and copyediting Promotional campaigns Relationship building expert Marketing and sales specialist Deadline-driven Exceptional multi-tasker Decisive problem solver Organized and efficient Motivated team player Time management Proper phone etiquette Works well under pressure Social media knowledge Understands grammar Labor relations Meeting planning Travel administration Legal administrative support Executive presentation development Scheduling Mail management Business correspondence Self-starter Human resource laws knowledge Multi-media marketing Direct mail campaigns Special events planning Skilled negotiator Graphic design Accomplishments Litigation   Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery. Legal Administration Tasks   Generated, typed, formatted and edited letters, documents, motions, briefs and client forms. Hired, trained and managed a team of 15 Launched aggressive growth plans that helped increase customer base significantly. Market Research Defined industry segments and identified opportunities in domestic and international markets. Organizational Development Implemented strategy targeting high-profile clientele. Replaced industry leader within 9 months of product launch. Initiated Email Marketing Project Directed team to develop database of more than 250 K double opt-in members for weekly product update emails. Experience Marketing, Commnications, & Public Relations Specialist January 2001 to Current Company Name － City , State Cultivate and maintain close and productive relationships with journalists, bloggers and opinion leaders. Create print and Web-based communications materials; story pitches, press releases, Q-and-A interviews, presentations, video scripts and speeches - that are consistent with your client's image and message. Public speaking Correspondence with press on behalf of clients Press preparation of the client for conferences, media interviews and speeches. Marketing Intern Company Name － City , State Social media outreach Event Planner August 2010 to July 2014 Company Name － City , State Assist with negotiations for space contracts; Conduct research; Book event space after making site visits Create and revise room layouts for each event Order supplies and audiovisual equipment Arrange food and beverage Ensure appropriate décor Gather information on each project to achieve quality event production Make travel arrangements Propose new ideas to improve the event planning and implementation process Serve as liaison between vendors on event-related matters Assist with managing on-site production and clean-up for events as necessary Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Close out of event Assist with preparing budgets and provide periodic progress reports to staff directors for each event project; Keep track of event finances including check requests, invoicing, and reporting; Coordinate appointments and visits to see our space, and scheduling of events on the calendar; Prepare and modify event contracts as requested. Legal, Royalties Intern to the Regional Director of Urban Music June 2013 to September 2013 Company Name － City , State Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Drafted meeting agendas, supplied advance materials andexecuted follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Created PowerPoint presentations used for business development. Made copies, sent faxes and handled all incoming and outgoing correspondence. Photocopied all correspondence, documents and other printed materials. Admissions Representative March 2013 to September 2013 Company Name － City , State Computed, recorded, and proofread data, records and reports. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Identified customer needs through market research and analysis. Managed the editorial content, design and distribution of the external company newsletter. Cultivated positive relationships with the community through public relations campaigns. School Board - Substitute Teacher September 2006 to May 2010 Company Name － City , State Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated effectively with educators from various grade levels. Taught English Literature to grades 10-12.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course. Taught Creative writing to a diverse class of 20 students.Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Developed, administered and corrected tests and quizzes in a timely manner. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Designed lesson plans focused on age and level-appropriate material. Human Resources Assistant May 2003 to May 2005 Company Name － City , State Developed training manual for new staff to ease transition for new employees. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Directed personnel, training and labor relations activities. Advised managers on organizational policy matters and recommend needed changes. Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Ran the bi-weekly payroll process. Led a weekly open enrollment question and answer session with employees on benefit program updates. Developed, implemented and monitored programs to maximize customer satisfaction. Def Jam Records Marketing Assistant January 2003 to January 2005 Company Name － City , State Complete Works of Wardrobe 2009 List of Clients Live Nation Tennessee State University Busy Bee Marketing Def Jam Bailey's Billiards Coca-Cola Company Red Zone Entertainment Fli Musik Group Nashville "Music City" Fashion Show Carnivo Liquor Red Bull. Marketing Assistant March 2002 to March 2003 Company Name － City , State Marketing, Promotions, & Branding Assistant January 1998 to September 2001 Company Name － City , State Communicate with Marketing Department to ensure that the appropriate planning strategies and structures are in place and followed. Assist with the development of annual marketing plan for the organization Research for development of marketing plan Establish a system of reports and communications for all information from the marketing team to the sales team and for feedback Organize department meetings to review progress of programs and review of the week Employment Employment Agencies, Office Team, Volt, Adecco - Administrative & Marketing Temp Southern University Law Center- Chair, Barrister's Ball Sports and Entertainment Legal Association, President 2014 / VP of Entertainment 2013. Legal Assistant Intern May 1999 to September 1999 Company Name － City , State Completed case research via LexisNexis and Westlaw databases. Monitored legal volumes to verify that the law library was up-to-date. Collected data to prepare and draft settlement packages for clients. Composed and typed routine letters of correspondence. Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes. Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations. Organized legal memoranda and client correspondence. Education Juris Doctorate : Law , 2014 Southern University Law Center － City , State , USA B.S : Mass Communications , 2001 Tennessee State University － City , State , USA Mass Communications & Sociology 1 2008 Tennessee Technical Center － City Skills Administrative, Adobe Photoshop, Artist, Book, budgets, conferences, contracts, Creative Problem Solving, client, Clients, Customer Service, event production, event planning, Fashion, Fax, image, invoicing, notebooks, Law, Legal, managing, marketing plan, marketing, materials, meetings, Microsoft Office Suite, Office, Works, negotiations, Office equipment, presentations, Press, press releases, progress, Public speaking, quality, reporting, Research, sales, Scanner, scheduling, Self -Motivated, scripts, speeches, Team Player, phone, travel arrangements, video, Writer

PUBLIC-RELATIONS

PUBLIC RELATIONS OFFICER Summary Public Relations knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Together with Public Relations team, we specialize in developing and implementing strategic communication programs of the company. My backgrounds are in journalism. However I also have expertise in the field of Public Relations. With that knowledge, I know what journalists need to, especially in terms of what they need to make your brand get included in their media. Of course, the company was able to get a good brand image and ultimately can increase sales Highlights Public Relations Strategy Marketing Communications Media Relations Relationship building expert Project management Persuasive negotiator Organized and efficient Accomplishments Initiated a Public Relations campaign for non-profit on a tight budget. Initiated groundbreaking Public Relations campaign, for the company, which is more effective, compared with previous efforts. Experience Public Relations Officer October 2014 to Current Company Name － City Increase and strengthen the company brand images as a leading herbal pharmacy company in Indonesia and worldwide, also as a company that provide a good quality herbal and medicine products to help people living a better life. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked public relations activities. Enhance company recognition in the national press to support the sales and marketing teams. Planned and organized corporate media and other special events. Developed and implemented public relations business plans each year. Worked with management to identify trends and developments that might influence PR decisions and strategies. Managed the editorial content, design and distribution of the internal company newsletter. Managed all media, press and public relations issues. Estimated project costs and monitored budgets. Developed corporate communications strategies and programs, including project timelines. Projects:   SOHO #BetterU   Health education program organized by a pharmateutical company, SOHO Global Health. As per its name, SOHO #BetterU has a vision to support a better public health. SOHO #BetterU alligns with SOHO Global Health commitment as a pharmaceutical company thus focus on health education. May 27, 2015 Early Investments, for the Sake of Better Elderly Days   Commemorating National Elderly Day   March 5, 2015 Be Aware of the Danger of Deafness due to Mid-Ear Inflammation   Commemorating the International Ear Care Day   Support CSR (Corporate Social Responsibility) Programs   Socializing the Reading Culture to the Community Official Announcement of the Reading Corner at the Himmata Foundation Layover House For this time activity, SOHO Global Health synergizes with other stakeholders i.e. BPP PERHUMAS (Indonesian Association of Community Public Relations), Eduguide, as well as OTP (On That Point) Institute Events in Gunung Sahari, in Medan, in Pulo Gadung. Public Relations May 2013 to September 2014 Company Name － City Fullfill all the clients need, how to emphasize their brand image, events, etc. Identified customer needs through market research and analysis. Defined project and company vision, strategies and tactics. Researched, negotiated, implemented and tracked client's advertising and public relations activities. Expanded product and company recognition in the national press to support client's sales and marketing teams. Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Coached client representatives on effective communication with the public and employees. Managed all media, press and public relations issues. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Coordinated special events (for example : launching products), monthly, quarterly marketing and community events. News Reporter May 2009 to May 2013 Company Name － City My specific duty are to cover the news from the President of Indonesia, in other words i was an Indonesian Politic and Presidential Journalist. Presented local news and feature reports in national news programs. Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Reported and penned front-page breaking news stories and provided real time updates online. Traveled to location to write reviews from firsthand experience. Education Bachelor's : Broadcast Journalism , 2013 Kwik Kian Gie School of Business － City , State , Indonesia 2004 - 2013 Kwik Kian Gie School of Business, Bachelor's Degree (major: Broadcast Journalism) Select One : Social Science , 2004 SMUK 7 BPK Penabur Senior High School － City , State , Indonesia 2001 - 2004 SMUK 7 BPK Penabur Senior High School, (major: in Social Science) Skills •Script Writing •News Reporting •Video Shooting •Video Editing •Video Productions

PUBLIC-RELATIONS

BANQUET CHEF Professional Summary To whom it may concern: Please accept this letter as my application for the position of executive chef. I am an ambitious and well rounded chef who is able to lead from the front by setting, following and delivering the highest culinary standards. I possess a passion for excellence, and always strive hard to im- prove standards and guest satisfaction. My goal as executive chef is to provide the club members with an experience that exceeds there expectations. I believe that is accomplished by using the highest quality food product keeping within the food budget and assembling the best possible culinary brigade to meet the members needs. I standardize my recipes to maintain consistency and always demonstrate what is ex- pected for each dish concerning portion size, proper cooking techniques, and presentation. My management style is fair, firm, and friendly but with high expectations, also I consider my self to be proactive in running the kitchen. I delegate people according to their strengths, but rotate them seasonally to different stations to help them in their professional development and increas- ing flexibility in the kitchen staff. I train the wait staff on the menu by letting them sample the menu items, and listen to their feed back. I am flexible with special dietary requests from members. I am glad to make adjustments for health conscious members, or those with specific dietary needs. I am visible to the members in the dinning room so that I am able to receive their feed back on the menu. Over the years I had the pleasure of working with some of the best chefs in the country which has enabled me to have a board knowledge of different types of cuisines and keeping up with trends. Skills Work History Banquet Chef Sep 2016 - Current Company Name City , State The Country Club at Mirasol is a three-time member of the prestigious group of Platinum Clubs of Ameri- ca, a certified Audubon Cooperative Sanctuary, and has been recognized as a Distinguished Emerald Club by club industry publication The BoardRoom Magazine. My responsibilities are all banquets, member functions, and theme events and also working with the chef on creating new and exiting menus to keep membership excited about club events. I supervise a team of 12 that produces half of the food and beverage revenue which is 6 million. Executive Sous Chef Aug 2014 - Sep 2016 Company Name City , State The Club is recognized as a "Platinum Club" one of the top 10 private club communities in the United. States. The club has 1300 members and three restaurants and banquet facility. Food and beverage sales. is 5 million a year. I contribute with the executive chef in maintaining the Clubs platinum level status. Candle Light Inn: Catonsville Maryland. Owner, Executive Chef General Manager Jan 1996 - Jan 2013 Company Name Candle Light Inn is a 200 seat white table cloth restaurant that features modern traditional cuisine and a. staff of 50 employees · Coordinate planning, budgeting, and purchasing for all the food operations within the restaurant. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. Recruit and hire staff including line chefs, kitchen staff, servers, hostesses, and managers. Sous Chef Jan 1990 - Jan 1996 Company Name Oversaw a staff of 100 kitchen personnel and maintained 5 star menu dishes and service Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens of a large hotel. Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Over the years I have had the pleasure of working with some of the best chefs in America, all of whom have played a significant role in my development as a chef. My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC and Richard Rosendale, CMC. Personal Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini Education Servsafe certified : 1990 Baltimore Culinary College City , State Graduated with honors in restaurant and hotel management - The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia Graduated with a gold medal in cold food display and a silver medal in hot food competition - ACF Executive Certified Chef : 2012 Sous Vide workshop : 2014 , teacher was Richard Rosendale C.M.C Certified Master Chef prep class : 2014 , teacher was Richard Rosendale C.M.C : 2016 Skills ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher Additional Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini

CHEF

CONSULTANT Summary Military veteran and PhD with a breadth of professional experience. Proven expertise in long- and short-term projects with tight deadlines and changing requirements. Highlights *Analytical problem solving * Superb writer and editor *Articulate presentation skills * Research / Analysis *Data collection and analysis * Effective team leader Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis Accomplishments Part of Marine Security Guard contingent for Sec State Colin Powell in Tashkent, Uzbekistan (Dec. 2001). Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006). Publication - CASS 2009: "Voices: Postgraduate Perspectives on Interdisciplinarity". Experience Consultant Awareness Building and Donor Relations Uganda Community Farm - Eastern Uganda Pro bono consultancy services for Uganda Community Farm, a "self-help African action on extreme poverty" Advise UCF founder on public relations and media relations campaigns Orchestrate strategies to raise UCF's social media footprint and fundraising profile Helped plan and successfully implement UCF's initial fundraising campaign - resulting in seed money to open a demonstration plot for regional farmers and raising UCF's profile enough to garner a partnership with Edinburgh Global Partnerships. Project Editor PRIME Research UK - Oxford Primary contact and editor for GE Renewable Energy news project Editorial services for client media and news briefs, focusing on commercial and finance projects Research news stories of interest to the client, write concise and relevant abstracts for story groupings, upload data, and build newsletters to high standard with tight deadlines. Designed and implemented a set of research procedures to provide fast, accurate ad-hoc reports to keep clients aware of changing reporting trends in online media. Associate Lecturer/PhD Candidate Company Name Research student with a topical expertise in security policy, peace building and identity construction in failed states, specifically Afghanistan, with an eye toward understanding the role of historical interactions to contemporary foreign policy and security debates. Historical and contemporary documentary research/ analysis. Plan, organize and deliver undergraduate lectures and seminars. Attend and present papers to seminars, conferences and workshops. Marine Security Guard. Company Name Top Secret Security Clearance [Expired] Provided internal security for personnel, property and classified materials at United States Embassies overseas. Vigilance regarding potential regional threats as regards extremism, terrorism, governmental instability, unrest and etc. Successfully organized and hosted two annual Marine Corps Balls, each with a budget of $40,000+ with diplomatic, government, and business involvement. Responsible for managing Marine Welfare and Recreation fund: organize and oversee diplomatic and community functions. Prior to acceptance into Marine Security Guard program, served in 0331 MOS (Infantry - Machinegunner) at Guantanamo Bay, Cuba. Education Ph.D : International Relations Oxford Brookes University International Relations 2012 PhD International Relations in progress - Final Drafting phase *Awarded John Henry Brookes fees-based scholarship December 2016 Master of Arts : International Studies Oxford Brookes University GPA: Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan International Studies M.A : International Studies (Security focus) GPA: Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse International Studies (Security focus) Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse Bachelor of Science : Political Science & Global Studies South Dakota State University － City , State , United States Political Science & Global Studies B.S : Political Science and Global Studies Cultural Geography Political Science and Global Studies Cultural Geography Advanced coursework in Cultural Geography, International Relations and Organizations. GPA: Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Publications Szarkowski, S. "Dominant Voice, Dominant Silence: Foucault's Governmentality and the US-Pakistan Relationship" published in CASS 2009 Conference Proceedings: "Voices: Postgraduate Perspectives on Interdisciplinarity". Presented at and published by the University of Aberdeen 2009 Szarkowski, S. "On the Need for Critical Reflexivity, Or: A One-Eyed King in the Land of the Blind" Paper Presented at CASS 2011, University of Aberdeen 2011 Szarkowski, S. "Historical Legacies, Identity Constructions, and Security Policy for Failed States: the Afghanistan Case" Paper presented to the International Studies Association, San Franciso 2013 Skills ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer

CONSULTANT

SALES ASSOCIATE Skills Motivated Seller                                Customer Service Oriented            Attention to Detail                           Quick Learner                              Retains Information with ease       Commitment to Professionalism Persuasive Communicator        Summary Motivated strategic sales professional with three years of experience. Focused, driven and detail oriented with great communication skills. Works well as an independent associate or in a team environment. Looking to join a team of hardworking individuals working towards the same goal.  Experience 10/2015 to Current Sales Associate Company Name － City , State Helped lead the store to a 15% increase for both years employed.  Approach browsing customers and initiate conversations to determine buying preferences.  Recommend specific styles based on customers footwear needs. Properly took measurements of the customers foot and inquired about any ailments.  Recommended additional items to increase sales and multiples. Provided a level of customer service regardless of difficultly level. Consistently in the top for sales each month and kept 'perfect numbers'.  Maintained contact with regular clients and often requested by name. 12/2014 to 10/2015 Bridal Consultant Company Name － City , State Used active listening skills as well as knowledge of merchandise to select dress options for brides, and provide feedback to encourage them to purchase. Maintained communication post-sale with brides to continue building rapport and ensure optimal customer service. Consistently delivered 5-10% over monthly plan goals for length of employment.  Knowledgeable in Bridal fashion, specifically with Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee. Accurately measured and sized, brides and bridal party using various designer size charts. Excelled assisting non-traditional customers.  06/2010 to 12/2014 Waitstaff Company Name － City , State Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays) Trained new server staff brand operations, restaurant compliance and customer expectations. One of two head trainers. Successfully promoted additional drink and menu items to guests to increase product sales. Educated existing employees when new standards were rolled out. Assured customer happiness through friendly, competent service Ensure servers have performed end of night duties accurately. Education and Training 2006 High School Diploma Stevens High School － City , State , USA Business Management Black Hills State University － City , State , USA

SALES

TEACHER Experience 08/2015 to 07/2017 Teacher Company Name － City , State Implement instructional activities contributing to meaningful learning experiences. Prepare syllabi and detailed lesson plans based on course standards and objectives. Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Established and maintained cooperative working relationships with students, parents, and co-workers. Collaborate with peers to enhance the instructional environment. 05/2014 to Current Social Services Specialist Company Name － City , State Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge. Arrange newborn and maternal appointments with primary providers for follow- up care. Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Provide community referrals to agencies and resources to ensure continuity of care. Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Arrange required durable medical equipment to ensure each patient's continuity of care. 01/2014 to 05/2014 Social Work Intern Company Name － City , State Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Under supervision, provide community referrals to agencies and resources to ensure continuity of care. Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Education and Training May 2014 Bachelor of Arts : Psychology Warner University － City , State Psychology 2014 Bachelor of Arts : Social Work Nova Southeastern University － City , State Social Work Present Master of Science : Forensic Psychology Legal Systems Southeastern University － City , State Forensic Psychology Legal Systems Master of Social Work Clinical In Progress I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete. Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014. Skills discharge planning, lesson plans, evaluate patients, supervision Activities and Honors National Association of Social Workers (NASW) Vice President of Social Work and Psychology Student Association at Warner University 2013- 2014 Phi Alpha Chapter President 2013- 2014

TEACHER

DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development. Summary of Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 to Current Company Name － City , State Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market. Developed business plans and initiatives to assess new markets, and analyze business opportunities. Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training. Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF). Evaluated and analyzed sales data and provide recommendations to overall business planning strategies. Actively worked with cross-functional teams to meet sales goals according to P&L. 03/2013 to 03/2014 Director of Business Development Company Name － City , State Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts. Managed the sales and marketing department, which consisted of employees and vendors. Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation. Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs. the well established national brands and other major industry players. Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level. Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales. Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues. 08/2003 to 03/2013 Pharmaceutical Sales Representative 2 Company Name － City , State Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits. Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base. Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization. Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition. Implemented strategic plan for "hard to see" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy. Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 to 08/2002 Intern Company Name － City , State Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources. Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline. Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health. Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television). Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team. Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments. Education August 2003 MBA : Business Administration Florida A&M University － City , State Business Administration August 2003 BS : Business Administration Florida A&M University － City , State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website

BUSINESS-DEVELOPMENT

CHEF INSTRUCTOR PROFESSOR Summary Dynamic, resourceful and skilled Teacher Instructor, Business Owner and Chef with years of experience.Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly, Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Culinary Instructor teaching within a college level for nine consecutive years. Highly respected. Highlights Excellent Leadership Partners well with Others Proved Ability To Plan, Organize, and Manage Business Human Resources Leadership Community Outreach Operations Start-Up and Analytical Skills for Improvement Organizational Restructure and Change Amazing Work Ethic Great Motivator Builds Great Teams to Achieve Superior Results Organized Team Leadership Microsoft Office Tools Staff Development, Motivation and Training Programs Event Management and Promotion Performance and Cost Experience Chef Instructor Professor 10/2006 to 08/2015 Company Name City , State Culinary Science, Food Service, Food Safety and Sanitation & Customer Service Skills, Lecture/Lab Class to students in both credit and noncredit programs. Instruct and supervise students in volume food preparation for breakfast, lunch, or dinner service in the cafeteria, professional industrial kitchen. Lecture on related topics dealing with food preparation, proper tools, sanitation, and kitchen operations. In addition to normal teaching responsibilities, this position requires the management of: ordering food products, analyzing food costs, portion control, menu planning, merchandising, kitchen sanitation, kitchen maintenance. Enjoy working with college students that have diverse academic, socioeconomic, cultural, sexual orientations, disabilities, and ethnic backgrounds. Emphasized the importance of students ability to build positive relationships and building trust in a team environment. Wrote and implemented a culinary team to feed homeless on Charlestons streets. Extremely high work ethics set and standards expected from self and staff and students. Pastry Chef/Manager 01/1995 to 01/1997 Company Name City , State Patissier and Boulangar (baking and pastry chef), and was promoted to Garde Manger, adding to her responsibilities, the preparation of cold foods, salads, appetizers, pates, and other charcuterie items.She was quickly promoted to Chef De Cuisine. Coexisting moved to mother property-Heritage Inn- Sun City, Arizona. Assistant Director of Kitchen/Dining Room Manager for a long term care and skilled nursing facility. Quality control of all foods and beverage served to residents, guests and employees, direction and facilitation of safety, sanitation and maintenance programs for employees of the community. Hiring and training of personnel for front and back of the house. Accountability for all line expectations, plating presentations, as well as all chef positions. Execution of resident and facility specialty functions from menu planning and implementation. Education Bachelor of Science : Business Management 2012 The Art Institute of Pittsburgh City , State , USA Associate of Applied Science : Culinary Arts 1998 The Art Institute of Phoenix City , State , USA Valedictorian, Outstanding Culinary Achievement Award, Presidents Honor Roll, 3.8 G.P.A. Personal Information I grew up on a farm in a small town of Superior, Pennsylvania. My early influences were all centered on food. My grandparents grew and sold their own vegetables and meats. Dennis Turkey Farm was known for its customer satisfaction and ‘clean farm' practices. I learned about environmental stewardship from grandparents that farmed holistically. I fondly remember working with Grandpa Dennis, plucking turkey feathers and processing chickens to fill the latest orders.Inside the farmhouse, I sat wide eyed watching my grandmother make what seemed like magic in her big wooden bowl filling the orders for our family restaurant called Glisans .I credit my grandmother for instilling within me the passion for savory and baking and using all of the chef senses! I have worked practically all of my life in some form within the hospitality world. I am very creative, positive, warm, personable with strong attention to detail and management skills. I pride myselfon quality of work with a strong work ethic. I pride myself on high customer satisfaction and client retention. I am a true leader and a fantastic administrator and teacher. Additional Information 1998-2000-Carter and Carter P.C.-Owned and operated a small catering establishment with my ex-husband. Primarily catering to church, government and homeless shelters. Carter and Carter P.C. Owned a Real Estate group which I spearheaded with my husband. 1995-96 -The Wigwam Resort- A Five Star fine dining establishment Banquet Server and Room Attendant, responsible for plating presentations and delivery to in-house clients. Chef de Partie. Pre-1995 - Dennis Turkey Farm, Glisan Restaurant –Employed in the family-owned business as Pastry Chef and Sales Processor . Skills Influential, Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if Problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly,Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Environmental Stewardship.Serv Safe Manager. Culinary Science and Lecture. All hospitality responsibilities including: Quality control of all foods and beverage, Direction and facilitation of safety, Sanitation and Maintenance programs, Hiring and training of personnel for F.O.H. and B.O.H. Accountability for all time line expectations and procedures. Created and implemented grading rubrics. HAACP and food flow.

CHEF

RETAIL BANKING DIRECTOR Summary A highly creative professional with over 18 years of executive marketing and communication experience and a proven track record of successful projects from initial concept through completion.  A high energy, results-oriented leader recognized for innovative tactics and demonstrated success at strategic/tactical planning, building large (over 200) highly effective teams focused on achieving production and financial goals, analytical and financial expertise.  A talent for building and working with cohesive teams with strong problem solving skills, able to manage time-sensitvie projects with multi-million dollar budgets. Proven success in increasing customer awareness, changing brands and image within the Santa Fe community and achieving growth and budgetary goals. Strong ability in working with all levels of an organization from entry-level employees to board members and community leaders. Skills Strategic Planning Marketing and Communication Highly Creative Financial & Analytical Experience Facilities Management Experience Leading IT related Projects & Teams Experience Retail Banking Director Jan 2007 to Jan 2017 Company Name Provide leadership to all the NM & CO Branches and Private Banking within the Bank in the areas of loan & deposit growth; risk management; staff development and community involvement. Manage the training; facilities and real estate projects for the Company. Responsible for all the development, planning and execution of a deposit products & services strategy that supports the Bank's strategic plan in the delivery of all retail and commercial deposit product lines. Direct experience in annual budgeting and monthly financial reporting to the Bank's Board of Directors and Asset & Liability Committee. Participate in Executive Management; Asset & Liability Management; IT Steering and Compliance committees. Marketing & Communications Director Jan 1993 to Jan 2006 Company Name Managed the relationship with the outside advertising agency, marketing assistant, contribution's & sponsorship's budget, project management, customer relationship software, coordinating special events, developed & managed the call center and all the branches for the Bank. Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials. Participated in Executive Management and planning sessions on marketplace strategy and on pricing, product and investment strategies. Responsible for new product development and implementation. Responsible for implementation and management of Bankwide projects. Responsible for maintaining the Bank's corporate image, including signage, marketplace perceptions, market assessments to test the image. Responsible for the development of special events to attract and retain Bank customers. Advanced computer skills. Operations Manager Jan 1986 to Jan 1993 Company Name Project Management for multiple technology related and product development projects. Ensured compliance with all laws and policies and procedures were followed by Bank staff in accordance with the regulatory environment. Responded to all audit comments and followed up on training and staff adherence. Managed training, merchant services and audits responses and follow-up for the branches. Wrote the teller & branch operations manuals in accordance with accepted policies & procedures. Kept policies and procedures updated and communicated to all branch personnel. Developed and managed the monthly reports of ATM profitability. Education and Training Graduate 2016 Leadership New Mexico MBA , technology The College of Santa Fe Western States School of Banking at University of New Mexico technology B.S.B.A , Business Administration management Northern Arizona University Business Administration management Interests Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years *Partners in Education board member 2004-2006 *Junior Varsity tennis coach at St. Michael's High School Skills Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing and Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning Additional Information AWARDS & COMMUNITY INVOLVEMENT *Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years *Partners in Education board member 2004-2006 *Junior Varsity tennis coach at St. Michael's High School *Best Bank in Santa Fe Award - five years in a row *Winner Business Excellence Award in the Large Business Category of the Santa Fe Chamber of Commerce and US West *Winner Best Employer of the Year of the Large Business Category Jennifer Lind

BANKING

TEACHER Summary Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning. Desire to inspire and motivate children to achieve their absolute best. Expertise in individualizing instruction based on students needs and interests. Education Bachelor of Arts : Childhood Education 1-6 2007 Brooklyn College City , State Minor in Psychology. Associate of Arts : Liberal Arts 2003 Nassau Community College City , State Liberal Arts Experience Teacher Current Company Name City , State Create a classroom environment conducive to learning and growing.   Adapt and modify lessons to meet student's academic needs.  Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning.  Collaborate with other staff members to plan and schedule lessons promoting learning and student interests. Organize activities that develop children's physical, emotional and social growth. Redirect children to encourage safe and positive behaviors in the classroom. Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities. Student Teacher 09/2006 to 02/2007 Company Name City , State Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning. Differentiated instruction according to student interest, ability and skill level. Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams. Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted. Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month. Established positive relationships with students, parents, fellow teachers and school administrators. Dentist Office Manager 07/2002 to 09/2012 Company Name City , State Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice. Promoted twice in my tenure. Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies. Educated patients about proper oral hygiene and prevention of dental diseases. Accurately collected and recorded patient medical and dental histories. Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist. Managed collections, claims and appeals with insurance companies. Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid. Maintained proper graphical and perio charting for the hygienist.  Scheduled and maintained a calendar of appointments, meetings, and travel itineraries. Established and maintained excellent working relationships with patients and employees to this day. Certifications First Aid CPR Child Care Facility Rules & Regulations (FACR) Identifying and Reporting Child Abuse and Neglect (CAAN) School-Age Appropriate Practices (SAP) Skills Creative at lesson planning and hands-on instruction. Student Assessment. Classroom Management. Able to inspire, comfort and build self-esteem. Outstanding communication skills. Dependable and detail orientated. Excellent organizational skills. Languages Trilingual in English, Russian and Hebrew.

TEACHER

SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years Skills Project management Strategic planning Budgeting and finance Recruitment and talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable and receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 to Current Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by [number] %. Contributed to team success by exceeding team sales goals by [number] %. Utilization Management Specialist 12/2012 to Current Company Name – City , State Collected and analyzed data on the effectiveness of programs and projects. Developed and streamlined systems for monitoring and tracking program effectiveness. Documented and investigated complaints and potentially fraudulent claims. Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Attended monthly staff training sessions. Case Manager 10/2012 to 11/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Supplied crisis intervention and substance abuse services to patients in the community. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Documented and investigated complaints and potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 to 12/2012 Company Name – City , State Created strategies to meet the needs of mentally and physically disabled students. Attended monthly staff training sessions. Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Maintained regular contact with clients, including visiting clients' homes. Investigated suspected cases of child abuse, neglect and exploitation. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Supported patients and families in coping with problems resulting from severe illness. Case Manager 01/2011 to 09/2012 Company Name – City , State Developed treatments and casework programs for an average of [Number] patients each month. Interviewed and evaluated clients, including conducting safety and risk assessments. Referred clients to social services agencies. Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents. Maintained regular contact with clients, including visiting clients' homes. Wrote reports and case summaries and compiled work records, including required statistics. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Coordinated patient care from pre-admission to post-discharge follow-up. Supported patients and families in coping with problems resulting from severe illness. Office Manager 03/2010 to Current Company Name – City , State Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Offered fair and equitable compensation by comparing current salaries with market pay. Conducted job analysis and job evaluations, resulting in quality job specifications. Shadowed employees to determine an accurate description of the duties and skills required for each position. Director/Office Manager 04/2006 to 12/2010 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Recommended process and systems improvements such as  QA/QI. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 2  internal departments and teams. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Qualified Professional/Supervisor 04/2003 to 03/2006 Company Name – City , State Attended monthly staff training sessions. Gave one-on-one attention to students, while maintaining overall focus on the entire group. Created strategies to meet the needs of mentally and physically disabled students. Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement. Developed treatments and casework programs for an average of [Number] patients each month. Met with [Number] patients each day for regular therapeutic interviews. Supported patients and families in coping with problems resulting from severe illness. Coordinated patient care from pre-admission to post-discharge follow-up. Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams. Trained in working with patients with Asperger's Syndrome and high functioning Autism. Residence Hall Director- Administrator II 08/2001 to 03/2003 Company Name – City , State Politely assisted customers in person and via telephone. Strengthened company's business by leading implementation of [project] . Worked directly with [departments, clients, management] to achieve [result] . Hired and trained [number] of staff. TFN Project Coordinator 03/2001 to 08/2001 Company Name – City , State Directed planning, budgeting, vendor selection and quality assurance efforts. Supervised the work of 5 community agencies offering constructive feedback on their work performance. Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Coordinated design meetings and decisions across 5 community agencies. Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance. Collaborated with outside agencies in the community to achieve goals. Case Manager 11/1998 to 03/2001 Company Name – City , State Assessed, screened and counseled [Number] clients each day. Collected and analyzed data on the effectiveness of programs and projects. Followed up on initial screening by visiting clients at their homes. Educated [Number] clients each week on the prevention and treatment of HIV and other STDs. Developed a user-friendly web-based data system for in-house program staff and outside stakeholders. Developed and streamlined systems for monitoring and tracking program effectiveness. Designed educational materials used to inform policymakers and community stakeholders. Wrote summaries, reports and other correspondence regarding community outreach efforts. Collected HIV risk assessment data and entered findings in a centralized database. Designed client satisfaction surveys, preserving the confidentiality of participants and program information. Coordinated work groups and outreach activities. Assumed responsibility for the agency in the absence of the director. Documented and investigated complaints and potentially fraudulent claims. Educated community members about environmentally-related health issues. Assessed and responded to individual and community health education needs. WIC/Medical Clerk 06/1998 to 11/1998 Company Name – City , State Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Education MBA : Business Administration Current Bellevue University - City , State Master of Arts : Management 6 2001 Bellevue University - City , State Management Bachelor of Science : Early Childhood 12 1994 North Carolina A&T State University - City , State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified

AGRICULTURE

OWNER Summary Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative. Highlights Microsoft Office proficiency Employee training and development Schedule management Results-oriented Dedicated team player Resourceful Bilingual in [Language] Arts and crafts aptitude Meeting planning Scheduling Concierge duties Operations management Marketing and sales specialist Excellent interpersonal and coaching skills Recruiting and selection techniques Interviewing Staff development/training Internet savvy Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Interpersonal, oral, and written communication skills Clear public speaking skills Strong organizational skills Seasoned in conflict resolution Customer-oriented Social media marketing Event planning Strong planning skills Supervision and training Client relations specialist Exceptional writing skills Event planning Microsoft Office Suite Dedicated team player Certified in Early Childhood Education Classroom management Parent/teacher conferences Behavioral/cognitive skills development Teaching, tutoring and counseling Effectively work with parents Motivating students Interactive teaching/learning Innovative lesson planning Conflict resolution techniques Calm and patient Curriculum development Excellent classroom management Excellent reading comprehension Accomplishments Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Sales and Promotion Planned and executed promotional events to market services. Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty. Program Management   Initiated and managed Student Technology Leadership Program (STLP), Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Owner 04/2014 to Current Company Name City , State Non-medical senior care Event and party planning Shopping for all occasions (wedding, showers, groceries, etc.) Pet/house sitting. Administrative Assistant/Clerk Intermediate Healthcare 10/2010 to 05/2014 Company Name City , State Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year. Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency. Supervising of various resident events. Registering residents for required courses and workshops throughout their four year residency. Working with faculty and staff to market and promote the residency program. Beauty Consultant 04/2003 to 05/2013 Company Name City , State Managed all customer accounts. Coordinated sales and promotional events. Tracking of product inventory. Account management. Administrative Assistant 11/2008 to 10/2010 Company Name City , State Assist Principal Investigators and Lab Personnel with Animal Protocol information requests. Compile, distribute and track Annual Reviews for all Animal Labs on campus. Participated in planning of Orientation for New Committee Members. Assisting with updates on all approved animal protocols and modifications to ensure accuracy. Creating and updating of office standard operating procedures. Administrative Specialist Associate/Program Manager 04/2007 to 05/2008 Company Name City , State (Laid off due to lack of funding for position) Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral. Managed application process including advertising, interviews, and arranging all materials. Planned and implemented all aspects of Graduation for Clinical Scholars. Coordinated meetings and scheduling of program events. Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements. Administrative Assistant 01/2003 to 04/2007 Company Name City , State Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute. Communicated with students, faculty and physicians to coordinate student assignments. Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis. Responsible for proctoring National Board Exam every four weeks. Initiated and developed procedures manual for clerkship. Academic Secretary III 01/2000 to 01/2003 Company Name City , State Administrative support for first through fourth year medical student components. Main student contact. Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students. Assisted in planning Orientation for third-year medical students. Coordinated and planned ongoing faculty and student meetings. Worked very closely with a variety of departments, faculty and programs within the medical school and external sources. Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year. Initiated and developed procedures manual for job position and daily office procedures. Education Bachelor of Science : Language, Literature, Communication and Theater Arts Social Science Eastern Michigan University City , State Curriculum: Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science Interests Planning, marketing and fundraising for community events. Contributing time to church and community activities. Working with the elderly. Skills Account management Administrative support Program Management Advertising Marketing materials Meeting Planning Microsoft Office Personnel Program Planning Recruitment Research Sales Supervising and training Symposium Planning Travel arrangements, Planning workshops

HEALTHCARE

SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement. Highlights Member of AHIMA Member of ILHIMA Member of HIMSS Member of HFMA More than ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained my Registered Polysomnographic Technologist license in 01/2015. Graduated Valedictorian Hannibal La-Grange University in 2000. Experience Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State Polysomnogram preparation and set up, diagnostic testing,. PAP and oxygen titration studies, monitoring and scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio. Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State Performing EEG and LTM. Measuring in 10-20, patient preparation and education, monitor and note abnormalities. Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Billing patients in outpatient sleep center. Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Education May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy Graduate as Valedictorian of Respiratory Therapy Class *Winner of John Rodgers Memorial Scholarship Bachelor of Science : Healthcare Information Management & Technology 1999 2017 University of Wisconsin City , State Healthcare Information Management & Technology Skills Billing, communication skills, CPR Certified, CPR certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting

HEALTHCARE

SERVICES ENGINEER Summary Seeking a challenging and exciting job in a growth oriented industry were my potential for hard work and skills will be fully utilized Experience Services Engineer January 2007 to January 2010 Company Name Electrical items, for LEGRAND, HAVELLS, INDO ASIAN, From 2010 to march 2013 Job Function - Working as the Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street. P.O. Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group is the He started as a Technical for TVS Motorbikes. was later moved to head our General Goods Division. Our General Goods Division handles Motorbikes, air conditioners, television, the importation, Sales, distribution, servicing & repairs of motorcycles, air conditioners, television Presently, I am working as their SERVICE CENTRE MANAGER. My job involves regular check up of the brand NEW BIKES before they are delivered to Customers. I also attend to each and every Bike which comes for Repair. Preparing the Job-Card according the need of the CUSTOMER and according to condition Of the Bike are carried out systematically under my Supervision. Since I am The In charge of Workshop, all the Repairs, Replacement of Spares, fixing of Parts, lathe work, vulcanizing work, electrical work, wiring work, etc are in consultation with me. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles estimation of restructuring, etc. I also give the Annual requirements of Spares Needed for Workshop, Spares Shops and regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Nirma International (U) LTD, Plot: 8,Bombo Road. P.O. Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD is the Authorized Dealers for TVS Motorbikes in Uganda, East Africa. They have extended their operations in Rwanda & Burundi. They have a full fledged Workshop, Service Centre, Sales Offices with Beautiful Showrooms with qualified people to handle each. their SERVICE CENTRE MANAGER January 1994 to January 2007 Company Name My job then involved regular check up of the brand new bikes before they are delivered to Customers. I also attend to each and every Bike which comes for Repair, Preparing the Job-Card according to the need of the customers and the Bike conditions are carried out systematically under my Supervision and since I am in charge of workshop, all the Repairs, Replacement of Spares, fixing of parts, lathe work, vulcanizing work, electrical work, wiring work, etc are under my supervision. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles and estimation for restructuring, etc. I also give the Annual requirements of Spare parts needed for Workshop, Regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Zen Motors. 127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: - 560019. Ph: 080 26678266 / 080 26678229 The Well Known Brand of TWO-WHEELERS in INDIA, viz. Services Engineer January 1990 to January 1994 Company Name As the Service Engineer, I worked in the Service Department of the Company looking after the Services before and after the Sales of TVS Company Motorbikes. Looked after the Sales of TVS Motorbikes in addition to Services. Besides, I was looking after the Spares of TVS Motorbikes. 080 26540474. Bharath Automobile Agency is the Authorized Dealer / Sales & Service Agency of the Well Known Brand of TWO-WHEELERS in INDIA, viz. Customer Relations Officer Company Name Looked after the Sales & Services of TVS Motorcycles. Besides I was. In charge of Clients Bikes Services before and after Sales. Looked after. All the Complaints and handled all the problem associated with the Bike. Clients compliance was my asset. Education Data Entry - Six Month Course : 1995 KARANATAKA INFOTEK (Regd － City , India PUC 2Nd year Diploma : Computer Applications , 2002 F. B. INTERNATIONAL Computer School － State , India Computer Applications Personal Information Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Interests ANAND.C # 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Languages English, Hindi, Kannada, Tamil, Luganda (African Language spoken in Uganda) Skills Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring Additional Information CURRICULAM VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Personal Details : Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Passport No : F 3905156 I, CHIKKEGOWDAPPA ANAND, hereby confirm that all the above details are true and to the best of my knowledge. Date : - 02-05-2014 Place: - Bangalore (INDIA) [ANAND.C]

AUTOMOBILE

SALES COORDINATOR Summary Dedicated Sales Coordinator with 5+ years experience in the sales environment. Looking to obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the company Summary of Qualifications Exceptional customer service skills   Ability to multi-task, prioritize and manage time effectively   Detail oriented               A team player with high level of dedication Excellent communication skills Strong interpersonal skills Great  verbal and written skills Social media savvy Bilingual in French Experience Sales Coordinator Apr 2017 to Current Company Name － City , State Respond to sales calls and leads. Work closely with sales managers/directors in regards to upcoming groups and events. Create and build new leads into ISAC. Generate new contracts for future groups/events Conduct site visits of the property when needed. Generate, edit, publish on company's social media platform Create and print hotel collaterals Assist and provide excellent customer service to clients prior, during and post event. Sales Coordinator Apr 2014 to Feb 2017 Company Name － City , State Assisted sales team with daily administrative duties. Drafted sales contracts and addendum for future events. Assisted clients with sales related inquiries via phone and email. Processed sales invoices and commission. Ordered office supplies for the department. Assign new leads to appropriates sales manager based on Market Segment  Lead Concierge Jun 2012 to Sep 2014 Company Name － City , State Delivered superior customer service to residents and guests. Managed and resolve customer complaints. Created and manage monthly community calendar. Supervised and train concierge staff. Handled resident packages. Managed resident reservations . Education Social Science/Hospitality Current Ashford University Computer Skilles Microsoft word, Excel, Powerpoint ISAC, Dnet, Birchstreet, Bridge/MGS application and reports

SALES

JAMAICA- APICULTURE EXTENSION SPECIALIST Summary of Skills Physical Planning and Land Management Urban and Regional Planning Land Use Planning Geographic Information System (GIS) Strong organizational and planning skills. Strong leadership qualities with flexibility; Able to work alone, as team member, or as supervisor. Skilled in communications, both written and verbal. Document creation and information management. Leadership Activities: Director of Sports - Students Union, University of Technology, Jamaica (2008-2009) University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Education Bachelor of Science : Urban and Regional Planning University of Technology University of Technology, Jamaica Bachelor of Science (BSc) in Urban and Regional Planning High School Diploma Campion College Campion College, Jamaica High School Diploma Certificate of Education : (GCE), Advanced Level Subjects Four General Certificate of Education (GCE), Advanced Level Subjects Seven Caribbean Examination Council (CXC) Subjects Professional Experience Jamaica- Apiculture Extension Specialist 07/2013 to Current Company Name The assessment and management of government owned apiaries in a region of three parishes Inspection and monitoring of apiaries owned by both the government and bee keepers Training and development of bee keepers - how many bee keepers? The identification of areas for research and liaise between researchers and beekeepers how did you identify these areas and how did this help the business operations or grow business? Project conceptualization and implementation- preparing project proposals for group submission to enable grants to the beekeeping industry Supervises and monitors activities on group projects and community groups - what did you do? Prepare reports on a monthly, quarterly and annual basis outlining all activities carried out for the period Jamaica- Planning Technician 07/2012 to 08/2012 Company Name Member of the planning team assigned to the Portmore Development Plan Project. Conducting land use surveys in designated special areas of the development order region. Serving as team leader - what does leader do? Composed and submitted weekly progress reports to project supervisor, identifying any anomalies Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). National Environment and Planning Agency, Jamaica- Planning Technician 06/2011 to 12/2011 Conducting land use surveys in designated special areas of the development order region. Serving as team leader for an assigned team. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations. Input of land use data into Geographic Information System (GIS). Generation of land use maps for designated special areas using geographic information system (GIS). 01/2011 to 01/2011 Company Name National Environment and Planning Agency, Jamaica- Planning Technician 06/2010 to 08/2010 Conducting land use surveys in designated special areas of the development order region. Composing and submitting weekly reports to project supervisor on work undertaken each week. Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the planned community consultations. 01/2010 to 01/2010 Company Name Jamaica- Planning Intern 08/2008 to 10/2008 Company Name Conceptualizing, researching, composing and presenting a proposal for the Conservation of the Historic Buildings in Emancipation Square, Spanish Town, St. Catherine Jamaica. Recruiting and leading a team of built environment professionals from within the organization to assist with and appraise the different technical aspects of the proposal. Conducting site visits and land use surveys of the Spanish Historic District; interpreted and presented data collected from such surveys using the Geographic Information System (GIS). Submitting proposal to the Tourism Enhancement Fund with the major aim being to gain funding for the undertaking of the proposed project. Project gained funding and was implemented. Member of the research team assigned to conduct land verification survey in the Windsor Heights Community of Central Village, St. Catherine. Tasks involved: Identifying and cataloging land parcels belonging to the UDC. Recording the location and current land use/land cover of land parcels identified using written and photographic techniques in addition to the Global Positioning Satellite system (GPS). Member of the planning team assigned to the Caymanas Estate Development Project. Tasks involved: Researching and documenting a number of land use alternatives for the upgrading of the Caymanas Estate Development Plan. The updating of existing land use and land cover maps within the project areas. Undertaking mapping using traditional cartographic techniques in addition to the use of the Global Positioning Satellite system (GPS) and the Geographic Information System (GIS). Undertaking socio-economic and land use surveys; interpreted and presented data collected from such surveys. National Environment and Planning Agency, Jamaica- Planning Intern 07/2008 to 08/2008 Involved in the compilation of policies for the Kingston & St. Andrew Development Order. Participating in the data gathering and analysis efforts for the development of the Kingston and St. Andrew Development Order. Undertaking land use surveys in the development order region. Using the Geographic Information System (GIS) to update land use surveys. 01/2008 to 01/2008 Company Name 01/2008 to 01/2008 Company Name 01/2007 to 01/2007 Company Name Memberships and Affiliations Royal Institute of Chartered Surveyors (RICS) Jamaica Institute of Planners Campion College Alumni Association Accomplishments University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009) Certifications Four General Certificate of Education (GCE), Advanced Level Subjects Skills Land Use, Basis, Business Operations, Inspection, Operations, Proposals, Training, Global Positioning, Gps, Geographic Information System, Gis, Survey Technician, Liaison, Award, Excellent Written And Verbal Communication Skills, Land Use Planning, Written And Verbal, Recruiting, Documenting, Mapping, Topo, Progress

AGRICULTURE

VETERAN ADVOCATE INTERN Professional Summary An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field. Skills Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations Time management skills COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Risk management processes and analysis Process implementation Conflict resolution Project management New Hire Orientation Organized and Dependable Records Maintenance Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures Awareness of federal and state employment related laws and regulations New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability to work effectively with a team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability to maintain confidentiality Experienced interviewer and trainer Able to perform in critical or unusual situations Capable of dealing with cyclical workload pressures New Hire Orientation Records Maintenance Awareness of federal and state employment related laws and regulations Risk management processes and analysis Process implementation  COMPUTER SKILLS - HRIS,  XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Work History Veteran Advocate Intern , 01/2012 to 04/2012 Company Name – City , State Collected veteran information through interviews, observations and test Completed holistic care plan for homeless veteran and 30 day reviews Referred Veterans to other agencies based on their needs Prepared appropriate reports for use by collaborating organizations Attended program staff meetings, treatment reviews Conducted meeting to inform team members of new resources Updated Veteran information in Base Camp database Managed 15 Veterans Liaison with local agencies to assist homeless Veterans Conducted research for other programs to assist homeless Veterans Conducted follow- up interviews on a monthly basis Determined Veteran's eligibility for the homeless program. Intensive Supervision Officer , 02/2016 to 04/2018 Company Name – City , State Monitors Juvenile Offenders sentenced to probation and parole Provide innovative ideas to improve efficiencies to accomplish work Manage case load of 18 juvenile Scan documents for appropriate record keeping purposes Sends out referral for mental health counseling and alcohol and drug treatment Conducts interviews, maintains detailed case notes Acts as a liaison by reporting probation violations to the court with violation details Employment assistance Maintains case notes in database, completes monthly reports Conducts daily, weekly and monthly interviews Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on juveniles charged with an offences, which helps judges decide what sentence should be passed Attending court , sometimes to testify about written recommendation reports Instructs and conducts juvenile prevention classes Explain Probation Court Orders / Parole Guidelines. Hunan Services Specialist , 06/2014 to 02/2016 Company Name – City , State Engage children and families in development of treatment plans Manage case load of 35 - 53 children Assisted with Shelter duty in emergency situations Scan documents for appropriate record keeping purposes Supervised 4- 5 Case Managers Conducts interviews, elicit pertinent information from reporters of child abuse and neglect. Strong written, oral, and interpersonal communication skills. maintains detailed case notes Provide innovative ideas to improve efficiencies to accomplish work Acts as a liaison by reporting to the court, when families are not willing to corporate with DSS Maintains case notes in database, completes monthly reports Maintain confidentiality and comply with policies and procedures Consultation with Law Enforcement; prepare court documents; collaborate with Guardians ad litem; & service providers Attending court to testify about written recommendation reports Train new staff on policies and procedures, demonstrate integrity. DUI Probation Officer , 10/2012 to 06/2014 Company Name – City , State Monitors State Offenders sentenced to probation Manage case load of 250 probationer Scan documents for appropriate record keeping purposes Conducts interviews, Maintains detailed case notes Administers and revaluates drug screens Acts as a liaison by reporting probation violations to the court with violation details Assisted with interviews and trained New Hires Evaluated New Hire Progress as well as Individualizes Improvement plans Maintains case notes in database, completed monthly reports by monthly deadlines Conducts weekly and monthly interviews with offenders Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on individuals charged with an offences, which helps judges decide what sentence should be passed Attending court, to testify about written recommendation reports Participate in annual review and performance management process via training and reporting activities as assigned. Family Service Worker/Georgia Pre , 08/2012 to 10/2012 Company Name – City , State Recruit and enroll participants that qualify for Head Start and Pre-k partnership program Review and verify eligibility criteria for 40 to 60 potential participating families Scan documents for appropriate record keeping purposes Assist participating families with locating financial, educational and other informational resources Ensure that participating child medical, health and dental requirements are met Maintain ongoing communication with families by following up with parents Contact family pediatrician, dentist, and other medical professionals for update of all health documents Responsible for meeting or exceeding program requirements for participant's healthcare, mental health/disabilities, social services and parent involvement. Process referrals for children with behavior and/or developmental concern Assist families with finding a medical/dental home and maintaining medical insurance. Rehabilitation Care Technician , 12/2003 to 08/2012 Company Name – City , State Provide direct care to patients suffering post-acute medical injuries Perform EKG's, vital signs, bathing, and intermittent cauterizations Assist patients with multiple chronic diagnoses including: Chronic Obstructive Pulmonary Disease, Asthma, Traumatic Brian Injury, Cerebrovascular accident* Record and document patient's behavior, assist with admissions and discharges Monitor and record patient's glucose, weight, pulse oximetry, and I/O Assist in Emergency Code situations, by calling additional personal, gathering emergency equipment and/ or starting Cardiopulmonary resuscitation (CPR). Team Lead , 06/2001 to 07/2003 Company Name – City , State Complete department Payroll and maintain updated attendance performance reports for Customer Care staff. Maintain accurate department staffing plans. Scan Human Resource documents to accounting for appropriate record keeping purposes. Maintain accurate performance reports for subordinates and follow up as needed. Issue corrective action, PIP - Performance evaluation Plans, evaluations on each team member, as required Maintained time card and requested time off per policy Complete performance evaluations on all staff in a timely manner. Create, compile, maintain and publish statistic/data reports to be used by other members of the organization. Communicate with other departments and contractors via phones, video conference, skype and e-mail in a clear, concise and professional manner to resolve pending customer issues. Participate in annual review and performance management process via training and reporting activities as assigned. Provide innovative ideas to improve efficiencies to accomplish work Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed. Participate in auditing Department tasks/functions to identify process improvement opportunities. Participate in Department Leadership meetings and/or conference calls on a regular basis. Complete department special projects as assigned by the Department Manager. Performs any other task as deemed necessary by the Organization. Education Master of Science : Human Resource Management Human Resource Generalist , 2019 Strayer University - City , State Human Resource Management Human Resource Generalist Bachelor of Arts : Sociology , May 2012 Augusta State University - City , State Sociology GPA: 3.35 Quantitative Methods of Research I and Research Methods II, Methods in Sociological Research, Psychology, Social Problem Analysis, Health Psychology, Gerontology, Sociology of Death, Grief and Caring, Medical Terminology, ROFILE ___________________________________ More than ten years of experience in human services and healthcare related fields Demonstrated ability to learn new skills and concepts quickly Proven interpersonal skills acquired through work experience, academic projects and mentor and leadership opportunities Acknowledge for exceptional organizational and management skills Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines Excellent oral and written communication skills developed through numerous class presentations, essays and reports while pursuing my degree Diligent and able to adjust to fast pace environment Extremely reliable under pressure : Skills academic, accounting, ad, auditing, Basic, interpersonal communication, Excellent oral, interpersonal skills, oral, concise, Conflict resolution, Consultation, counseling, CPR, Critical Thinking, Excellent Customer Service, Customer Care, database, dentist, Detail Oriented, EKG's, e-mail, essays, fast, financial, Human Resource, insurance, Internet Explorer, Law Enforcement, Leadership, notes, management skills, Medical Terminology, meetings, mental health, mentor, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Windows, Microsoft Word, Monitors, Organizational Skills, organizational, Assist patients, bathing, Payroll, pediatrician, performance management, policies, presentations, Problem Analysis, Problem Solving Skills, process improvement, Progress, Psychology, record keeping, reporting, Research I, Research, resuscitation, Self-motivated, social services, SPSS, staffing, phones, Time management, trainer, treatment plans, video, vital signs, written, written communication skills

ADVOCATE

BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Business development/Marketing professional experienced in sales management, marketing, technical presentation creation and service training. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Skill Highlights New Customer Acquisition Brand Development Account Management Prospecting Analytical Problem Solver New Program and Promotion Implementation Financial Analysis Adept Multi-Tasker Professional Experience Company Name City , State Business Development Executive 06/2010 to Current Conducted informational and educational workshops at CUNY/SUNY College campuses benefit fairs that increased credit union membership and exposure. Implemented in house marketing design for brochures, posters, articles, flyers, newsletters, e-marketing, social media/web page content which saved over $10,000 annually. Generated and maintained social media calendar for Facebook, Twitter, Corporate bog, etc. to ensure member engagement and that all content is reflective of current media and new product/service campaigns. Identified issues with existing marketing material to drive process improvements. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Company Name City , State Loan Manager 09/2001 to 06/2010 Analyzed applicants' debt to income ratio, credit report, financial and employment history to evaluate credit worthiness for personal, auto, educational, credit card and home equity loans. Communicated credit approvals and denials as well as facilitated other options such as Credit Counseling methods to improve member financial success and provided members with assistance regarding budget counseling, consolidations, payment methods and other areas relating to member's financial needs. Implemented software that streamlined collateral processing and tracking which led to an increase of operational efficiency and reduced exposure to fraud. Ensured Credit Union loan policies, procedures, documents, products and services were compliant with NCUA rules and regulations and effectively executed by staff Developed relationships with new and existing members to identify their financial needs, and assist in selection of appropriate financial products and services resulting in new loan growth by 15%. Accurately reported borrower performance to credit bureaus and responded to borrower disputes through E-Oscar. Company Name City , State Credit/Collections Analyst 01/1998 to 09/2001 Implemented new credit card system. Resolved customer inquiries and potential disputes. Managed the Electronic Funds Transfer processes are scheduled and performed timely and accurately for member access. Ensured member compliance of credit policies and procedures are accurate and upheld. Monitored, reviewed, and processed all credit card transactions. Coordinated with senior management to evaluate bad debt situations and determine effective, appropriate course of action which resulted in a 25% decrease in delinquencies and charge-offs. Education Master of Science : Finance 2011 Zicklin School of Business, Baruch College , City , State 3.47 GPA BBA : Computer Information Systems 1997 Baruch College , City , State Associate of Applied Science : Marketing 1994 Bronx Community College , City , State Skills MS Office (Word, Excel, Powerpoint, Publisher, Outlook), Constant Contact, ASA/400

BUSINESS-DEVELOPMENT

QUALITY CONTROL INSPECTOR Summary Southeast Region Veterans Preference: 10 Point Preference based on disability from military service Availability: Full Time, Permanent Profile: Highly qualified aerospace inspector with over 18 years of rotary and fixed wing aircraft maintenance, inspection, and modification experience on military and commercial aircraft During my civilian aerospace experience, I have prepared and retained records, documentation, and reports required by customer contract and/or instruction. Tasked to review and verify technical data to customer requirements and correct data when nonconforming. In my military career, I am required to work independently repairing and/or manufacturing components for military aircraft. I interpret blueprints and engineering drawings and then initiate processes or work instructions to manufacture specific components. After initial setup, I audit and qualify technical data using aerospace quality assurance principles before production is performed. Experience Quality Control Inspector 10/2011 － Current Company Name City , State Supervisor: Hunter Reed (912)-414-1558 Completes classroom and on-the-job training to acquire, exercise, and maintain knowledge of the duties required to perform all inspection task ranging from First Article inspections to process inspections. Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including work plans. Reviewing production activities and capabilities considering contract quality requirements. Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system. Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals to ensure overall customer satisfaction is being adhered Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance. Aviation Structural Mechanic 08/2009 － 05/2011 Company Name City , State Supervisor: John Sherman (912) 661-6824 Performs acceptance inspection on all inbound aircraft to assess the total damage before beginning overall Reset. Orders necessary components to complete Aircraft reset Prioritized workload and preliminary mechanical inspection of critical flight controls. Fabricated, processed, and installed aircraft critical components that were damaged from hostile flight operations. Assisted electrical runs and ring outs to ensure the turnaround time was achieved. Aviation Structural Mechanic 11/2007 － 08/2009 Company Name City , State Supervisor: Robert Macks (615) 946-4685 Qualified to perform various inspections on a periodic basis to include Phase, hydraulic, landing gear and flight control inspections. Implements risk management techniques while performing quality maintenance and inspections on the F/A-18 aircraft. Trains and supervises personnel at all experience and skill levels to ensure a cohesive working team. Continuously reviews and interprets blueprints and technical drawings to gather customer requirements needed for manufacturing. Utilize technical manuals/directives to enable proper work instructions while performing aircraft phase maintenance. Aviation Structural Mechanic / Grade E-5 10/1999 － 10/2007 Company Name City , State Eight years of active duty service in the Navy (Honorable Discharge) Installed/replaced pneumatic actuators and servos, landing gear and flight controls on the F/A-18 hornet. On board the USS Nimitz CVN-68 Aircraft Carrier for a six-month deployment during Operation Iraqi Freedom. Collateral Duty Inspector inspecting 14-day, 28-day, daily, and turnaround inspections ensuring aircraft airworthiness prior to flight. Education and Training B.S : Riddle Aeronautical University - Professional Aeronautics 70% complete Professional Aeronautics U.S. Navy Aviation F/A-18 Hydraulic/Structural Repair School *U.S Navy Aircraft Paint Touch Up and Markings *Catia V : Skills blueprints, Catia V, inspecting, inspection, Inspector, risk management, technical manuals

AVIATION

I.T. SUPPORT TECHNICIAN/SPECIALIST Career Overview I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in Sales and business management. I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have I.T. Technician experience in working with and managing help-desk operations. Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques. I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right. Qualifications LAN aptitude MS Office proficiency Exceptional troubleshooter Enjoys troubleshooting problems. Is highly motivated and very customer service- focused Sound judgment Proficient in AVG, Printers, PC Security systems MS Office proficiency LAN aptitude Has extensive knowledge in Virus and spyware removal Technical Skills Skills Experience Total Years Last Used Desktop and Laptop systems Expert 5 2015 Active Directory Experience 5 2015 Computer installation Expert 5 2015 Computer Troubleshooting Expert 5 2015 Software installation\upgrading Expert 5 2015 Windows Server 2008 R2 Novice 5 2015 Microsoft Office Suite Experienced 5 2015 VOIP Phone Installation Experienced 5 2015 Virus\\Spyware Removal Expert 5 2015 Accomplishments 1. 3 time recipient of the "Ducks in a Row" Award from Southern Crescent Technical College 2013. 2. 2. Diagnosed hardware and software failures and resolved technical issues with a 90% success rate. 3. On average closes more tickets than any other Technical Support Specialist in SCTECH. 4. I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech. Work Experience I.T. Support Technician/Specialist 01/2011 to Current Company Name City , State By remote or on location, I respond to tickets given by Faculty and Staff through a helpdesk system. Tickets range from basic computer problems to networking problems regarding Cisco switches. I have worked with the installation of voip phones, Risevision software for signage, and developed the installation procedures and currently oversee the installation of iTALC class management software. I have also worked with the Kaseya management system in remote desktop operations and auto workstation updating procedures. I have been involved with inventory control procedures and understand the importance of keeping an accurate item inventory. I make sure I am professional and cordial in my dealings with the people I work with. My duties included leaving the customers\end users more knowledgeable, with the problem fixed and with a smile on their face. Children's Program Developer/Operations Manager 01/2009 to 01/2011 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages. I Taught martial arts classes and designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. This position gave me an edge in the ability to serve customers with focus and respect. Instructor/Owner 01/2005 to 01/2009 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. I also had the chance to experience the selling of this business to a new owner. Technical Support 01/2005 to 01/2006 Company Name City , State I solved problems over the phone with a user of a software package designed to build picture frames. Problems included computer based as well as physical problems with design of picture frames. I was able to learn how to talk to people over the phone to show them respect and be upbeat and exciting. Education and Training Bachelor of Science : Network Administration 2017 Western Governors University City , State , USA I am Currently Enrolled Associates of Applied Technology : Networking Cisco and Microsoft 2012 SouthernSouthern Crescent Technical College Griffin City , State , USA GPA: Graduated Summa Cum-Laude Networking Cisco and Microsoft Graduated Summa Cum-Laude High School Diploma : High School 1991 Griffin High School City , State , USA Skills Comptia Project+ Certification CIS Web Design Specialist Certification

ARTS

EXECUTIVE CHEF Professional Summary Executive Chef  with 20  years of experience cooking in American, Mexican, Asian, French and Seafood environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Bilingual Chef with 20  years in cooking, hiring and training staff, creating schedules and managing labor costs. Executive Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments that attract top-notch talent. Skills American/French classic  cooking technique Beautiful presentation of food Mexican/American  cuisine expert Effective planner Extensive catering background Food presentation talent Employed at CAMPEON , featured in Village Voice "Critics' Picks" column. Employed at LOLITA/REDLULU , featured in The New York Times  Critics' Picks" column. Two Stars Work History Executive Chef 12/2013 to 08/2014 Company Name – City , State Assisted the owner to create a new sports bar/restaurant concept. Developed recipes and plate presentations. Responsible for the ordering and choosing Chinaware, small wares, silverware and glassware. Created Menus, prep lists for each station and delegated duties to each member of the HOH. Coordinated activities concerning food preparation, kitchen, and storage areas. Monitored food production areas for safety and sanitation practices and procedures. Set up production cycles, ensures proper inventory levels were available. Hands on execution of the line; directing kitchen employees with food production. Conducted proper pre-meals and other educational seminars with front of the house employees. Purchased food items and various products for the operation of the restaurant. Reduced food costs by 28  percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained updated knowledge of local competition and restaurant industry trends. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Created and managed budgets for operations and capital equipment. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Executive Sous Chef 10/2012 to 11/2013 Company Name – City , State Responsible for receiving purchases, checked schedules and opening of the kitchen restaurant. Catered large corporate events, fashion/restaurant weeks and the holiday season. Responsible for maintaining cleanliness and order in the absence of the executive chef. Conducted proper pre-meals and other educational seminars with front of the house employees. Responsible for running the restaurant when the Executive chef went on vacation. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Promptly reported any maintenance and repair issues throughout our service log. Expertly managed 40 staff and maintained appropriate staffing levels throughout shifts. Executive Chef 05/2009 to 08/2012 Company Name – City , State Created charts for cleaning efficiency, food and labor controls. Created detail recipes and standards for menus and specials. Managed BOH operations at both restaurants in Connecticut. Reduced food costs by 28  percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Practiced safe food handling procedures at all times. Successfully reduced the restaurant's annual food and labor costs by [number] % through proper budgeting, scheduling and management of inventory. Working Chef 01/2007 to 01/2009 Company Name – City , State An exclusive 100-seat nightclub serving a French/American modern global Tapas menu. Developed new menu design, recipes and plate presentations. Overhauled food and labor controls for better efficiency. Responsible for food and beverage inventory, purchases and controls. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Lead Line Cook/Sous Chef 01/1992 to 01/2007 Company Name – City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Practiced safe food handling procedures at all times. Education Bachelor of Arts : Philosophy 2001 City College of New York - City , State Philosophy Member of Philosophy Club Received half Scholarship for a Master Degree. Certifications NYC Qualifying Certificate in Food Protection # 07-06676 Serv-Safe Certification # 6561937 Skills Budgeting, charts, concept, Cooking, directing, English, Special Events, fashion, French, Inventory, Optimization, Organizing, policies, presentations, speaker, Purchasing, quality, Receiving, Safety, Scheduling, seminars, Spanish Additional Information PRESS http://blogs.villagevoice.com/forkintheroad/2014/06/campeon_a_championship_caliber_sports_bar_arrives_in_flatiron.php http://www.nytimes.com/2012/01/08/nyregion/red-lulu-cocina-in-south-norwalk-review.html?_r=2&partner=rssnyt&emc=rss& http://www.nytimes.com/2010/08/15/nyregion/15dinect.html

CHEF

OPERATIONS AND FINANCE MANAGER Summary Communication Skills - Proven ability to produce formal written reports with the subheadings of Table of Contents, Executive Summary, Statement of Purpose, Observations, Conclusions and Recommendations. Like reading a chapter in a textbook Possess well-developed skills with interpersonal customer relations, e-mails, group presentations *Analytic Abilities - Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding of relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering and modifying complex reporting applications to provide vital reporting functions to middle, senior and executive management *Professional Job Experience *Collections / Supervisory - Over eleven years experience Manager of Collections and Enforcement Branches supervising and managing two branches, with eleven employees, of the of the Oklahoma Turnpike Authority regarding incoming and outgoing collection calls and collection issues. Semi Annual performance appraisals. Performing RFP bids for Third Party Collections. Pursuing insurance claims for damages to Turnpike Property. *Credit / Business Analysis - Over eleven years banking experience in evaluating, administering and approving loans and other complex financial & accounting analysis. As member of Loan Review Team for five years I was rep for Senior Loan Committee, participated and led reviews of correspondent banks and lending divisions, examining and analyzing financial statements, tax returns and collateral documentation. Two years of my banking experience working was with the Credit Administration department. My computer skills, especially with database applications, enabled me to manage and monitor large volumes of important financial data such as exceptions to policy, adequacy of loan loss reserves, compliance with loan agreements and adequacy of collateral coverage, to name a few. Four years was spent analyzing, administering and approving both direct and indirect loans within my retail loan approval authority. *Budget & Forecasting - Two years experience in Federal Institution administering, evaluating and reporting compliance with a $700 million labor budget. Reported monthly, in writing and in person Q&A to department management, Senior Management and base Commander (yikes). *Self Employed - Experience Operations and Finance Manager 03/2014 to Current Company Name City , State Responsible for Successful Deployment of ScoopDog project. Coordinate activities between manufacturing, design and sales/fulfillment functions. Create and maintain Facebook, Business Facebook, Kickstarter and Website applications. Produce pricing studies, projections and support for analysis. Manage Financial, Accounting and Legal advisors. Financial Analyst 06/2012 to 05/2013 Company Name City , State Compile Year End Financial Statements. Check Writing Authority. Create inventory system for office assets - depreciation schedules. Balance and maintain cash accounts. Interface for government regulatory agencies. Labor Budget Analyst 11/2010 to 06/2012 Company Name City , State Successfully collected, analyzed and advised senior management in writing, regarding compliance with $700 million labor budget of the different divisions at Tinker Air Force Base in Midwest City, Okla. Report to management in monthly meetings and answer concerns regarding trends in labor costs and their compliance with budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Participate in departmental budgeting process PIKEPASS Call Center. Manager of Collections and Enforcement 04/1999 to 11/2010 Company Name City , State Supervised operations and personnel of both OTA Enforcement Branch and Collections Branch - completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls by 50% by coaching employees regarding technique and style for negotiating collections issues with incoming and outgoing calls in accordance with OTA policy. Received and resolved escalated calls daily from patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Standardized department policy by creating training and orientation presentations with Microsoft PowerPoint applications. Slashed abandoned call rate by more than 60% by evaluating workflow of call center, analyzing problem areas and making recommendations to management. Revolutionized RFP bidding process by creating and implementing technique that assigned relative numerical values to individual bids for services from Third Party Collection Agency. Assistant Administrator 09/1986 to 02/1999 Company Name City , State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce and monitor annual budget process with Supervisor. Evaluated and classified multi-million dollar Commercial and Retail Loan Portfolios based on analysis of financial statements, tax returns and collateral appraisals - reported results to Board of Directors. Approved/Rejected installment loan requests within established loan authority. Responsible for all business loans for the retail team Served as representative of Loan Review Team to Senior Loan Committee regarding classification of commercial loans exceeding $1 Million. Analyzed processes and created computer applications used to replace manual operations. Successfully gathered information, articulated recommendations - proven research skills using Microsoft Office (Excel, Access, Word) Provided research and formal written reports to management. Monitored adequacy of Loan Loss Reserves, reported status monthly to Board of Directors. Maintained list of Exceptions to Policy and reported status monthly to Board of Directors. Education and Training MBA UNIVERSITY of OKLAHOMA City , State Master of Business Administration : Business Administration, Finance Business Administration, Finance BBA Bachelor of Business Administration : Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis of financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS and RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter

FINANCE

RDA Professional Summary     I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license. Licenses  X-Ray Certified Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant Invisalign Certified ​ Dental Skills 4-Handed Dentistry Preventative Care Instrument Sterilization Diagnostic X-Rays Infection Control Ortho Emergency Treatments     Prosthetics/Restorations Prep for Oral Surgery Bleaching Trays Casts/Impressions Patient Education  CHAIRSIDE SKILLS Prepare tray setups for dental procedures. Obtain dental records prior to appointments. Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care. Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps Assist hygiene and SRP cases general office skills Eaglesoft Dentrix Open Dental Microsoft Office Exceptional Phone Etiquette  Scheduling Professional Experience 03/2014 to 04/2015 RDA Company Name － City , State Coordinated appointment schedules for both the dentist and oral surgeon. Routinely completed inventory, supply orders and restocked supplies. Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Correctly arranged instrument trays prior to dental procedures and surgeries. Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures. 04/2013 to 12/2013 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Provided appropriate postoperative instructions as prescribed by dentist. Expertly filed patients' charts and processed billing and payments. 06/2012 to 12/2012 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Accurately collected and recorded patient medical and dental histories. Education and Training 2012 Dental Assisting Program Kaplan College － City , State Honors GPA 3.85 2014 Invisalign Training － City , State 2015 iTERO Training － City , State 2015 Kor Whitening Training － City , State Community Service Dentistry From the Heart - Free Dentistry CEA Dental Convention - Greeter, Collected Surveys Kaplan Student Leaders - Feeding America, Blood Drive

ARTS

BRANCH BANKING COORDINATOR Summary Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Education BBA : Banking 2015 Strayer University , City , State High School Diploma : College Preparatory 1999 Holly Hill Roberts High School , City , State Experience Company Name City , State Branch Banking Coordinator 04/2013 to Current Supervise and participate in daily operational functions of the branch's Teller area Ensure timely and efficient completion of client transactions Proactively manage the daily sales/quality referral process Assist HR with recruiting, interviewing, and selecting oncoming associates Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master Assist with Risk Management practices while being responsible for staffing and scheduling of branch Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM). Company Name City , State Guest Service Agent 04/2012 to 06/2015 Greets, registers, and assigns rooms to guests, while maintaining confidential information as it relates to guest records. Promptly and effectively deals with guest requests and complaints. Answers and routes calls as appropriate; takes guest messages with accuracy. Responsible for cash drawer contents, transactions during shift, and night drops as necessary. Maintains accurate records including cash flows, registration cards, reservation cards, and property walks. Answers inquiries pertaining to hotel services, registration of guests, and travel directions.  Preferred experience OnQ Software. Company Name City , State Service Manager II 07/2007 to 02/2012 Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions. Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service. Exhibited effective leadership skills in motivating teams to meet company goals. Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis. Company Name City , State Manager/Auditor 02/2004 to 06/2007 Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Supervised front desk staff. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Skills Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing

BANKING

SENIOR DIRECTOR OF FINANCE Professional Summary High-performing Senior Director of Finance with management experience, and exceptional people skills. Versed in strategic planning, financial analysis and project management. Experience Senior Director of Finance May 2012 to Feb 2016 Company Name － City , State Manage a team that is responsible for timely and accurate reporting for Commercial Accounts ($3.5BN) and Middle Market ($7BN) monthly and quarterly production results, including preparing Sr. Leadership for Investor Days, Earnings Releases, and Shareholder Meetings. Lead a variety of projects including the coordination and consolidation of the annual plan, the annual field compensation process, as well as being the finance representative on a long-term strategic operating model project. Drive CFO and Sr. Leadership directed projects in order to support evolving business needs including the development of an audit estimation process across Middle Market, implemented a new profitability measure which allowed detailed segmentation of the Middle Market book of business, and managed the re-alignment of the geographical footprint of our business (over 3,000 people across the country) to better drive results and synergy across business units. Utilize exceptional analytical and communication skills across multiple levels of the organization, with an ability to understand the details as well as find and summarize key findings. Director of Strategic Initiatives Jun 2009 to May 2012 Company Name － City , State Developed strategy, identified priorities, and established business cases across and within the businesses to enable the successful delivery of strategic activities and investments. Projects included re-designing underwriting documentation across Business Insurance, developing solutions to improve regulatory pricing documentation across Business Insurance, and streamlining the staff and process for Global Underwriting business. Worked with leaders to develop solutions to change the business model and the operating model by determining ways to re-tool, re-align, re-organize, or create efficiencies in current activities. Provided continuous support to senior management on planning, execution, market-specific needs, and challenges by providing fact-based decision support, and clear and concise messaging through meetings and presentations. Process Improvement Engineer Jul 2006 to Jun 2009 Company Name － City , State Completed a Liquid Petroleum Gas market study for National Programs and identified 10 new states in which they should expand their business, equal to an estimated $12 million dollars in premium. Conducted an Account Manager job-assessment for Northland Insurance with the end goal of establishing metrics to measure the performance of 18 Account Managers on a monthly basis. This study included interviewing, studying workloads and process time, and ultimately working with Management to develop performance measure metrics. Assisted business areas with improving their operational performance by working through the process engineering methodology which consists of: project planning, core data collection, process documentation, preliminary data analysis, the development of recommendations, and final report presentation. Managed an Architects & Engineers process improvement project focused on finding opportunities to simplify the A & E's work environment. This was accomplished through a division of labor comparison between 17 employees and another business unit, an assessment of streamlining opportunities along with an identification of work that can be performed outside the office. Managed an Employee Relations process improvement project where I interviewed, created process workflow documents, and identified over 80 process improvement opportunities that were built into their 2008 business plan. 1st Rotation: Home Office Assistant Regional Financial Officer for Domestic Companies Provided financial and strategic planning analytical support to the Domestic Financial Officers in the Domestic Finance Teams for Travelers of Florida, Travelers of New Jersey and Premier. Visited these field offices at least once a month, and acted as the liaison between the Domestic Companies and the Home Office. Education Bachelor of Science , Economics and Finance May 2006 Bentley College GPA: GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society Economics and Finance GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society MBA 2012 University of Connecticut Graduate School GPA: GPA: 3.8 GPA: 3.8 Skills Premier, streamline, book, business plan, communication skills, concise, data analysis, data collection, decision support, delivery, designing, documentation, Employee Relations, senior management, Finance, Financial, Home Office, Insurance, investments, Leadership, Market, Meetings, messaging, Access, Excel, office, Power Point, presentations, pricing, process engineering, process improvement, project planning, reporting, strategy, strategic, strategic planning, Underwriting, Visio, Workbench, workflow Core Qualifications Excel, Power Point, Access, Visio TM1, SNL, AM Best

FINANCE

CONTACT CENTER SPECIALIST Summary Accomplished and dedicated Customer Service and Administrative professional with over 10 years' experience in the non-profit, finance and healthcare fields. Proven track record of building rapport and establishing lasting relationships with clients and patients. Reliable, trustworthy and driven, with strong time management organizational abilities. Highlights Healthcare Finance Policy/account changes Service-oriented Empathetic listener Energetic work attitude Client relations development Proactive problem solver Accomplishments Attained Top Performer at the GW Medical Faculty Associates status many times in the areas of call volume, attendance and punctuality, call answering time and personal accommodations from patients and clients.  ​ Exceeded the National Automobile Dealers Association incoming rollover goals by increasing company's assets in rollovers by 55%.   Experience 12/2015 to 12/2016 Contact Center Specialist Company Name － City , State Provided stellar customer service in all aspects of scheduling, including making, canceling, and rescheduling appointments based on appointment guidelines by department. Answered high-volume patient and provider calls (average 90 - 160 calls daily) in a proficient and exemplary manner. Processed requests submitted by clinical staff and team members in all applicable systems. Reviewed chart documents thoroughly and accurately to determine needs of patients.  Managed calls in an organized manner, including trouble shooting issues and actively problem solving. Successfully tested the implementation of guided scheduling for the Department of Medicine Specialties.  Assisted with management with various projects as assigned.  05/2011 to 11/2013 Plan Information Call Center Manager Company Name － City , State Managed day-to-day operations of Call Center including training staff, management of daily tasks and special projects and department scheduling. Promoted client retention through exemplary customer service skills including onboarding new and conversion clients as well as serving as point of contact for existing clients. Supported and provided superior service to high volume call center via phones, e-mails and faxes as a receiver and caller; vectoring of incoming calls to receive more sensitive and complicated client issues. Provided telephone and web-based client training for plan administrators on new policies, procedures, and regulations. Assisted the Plan Information and Senior Specialists with more difficult phone call inquiries; responsible for training new Plan Information and Senior Specialists. Proactively managed incoming rollovers into NADART from the first lead to successful acquisition of assets. Other positions held within association: Senior Plan Information Specialist and Compliance Analyst 11/2006 to 05/2011 Plan Administration Specialist Company Name － City , State Administered all aspects of NADART plans including preparing, verifying and posting employee and employer contributions, earnings and fees. Communicated effectively with Plan Administrators to train on daily processing activities. Assist with all inquiries by Plan Administrators over the phone and respond to all written correspondence. Processed account reversals, commonly controlled transfers, affiliated transfers and evaluate and process rehired employees. Provided administrative support assistance, i.e. letters, reports, mailings, copies, proofreading, etc. Used a comprehensive understanding of company policies, procedures, and operations in order to perform a variety of administrative duties. Education September 2017 A.S. Degree : Business Administration Southern New Hampshire University Business Administration National Honor Society/Leadership and Success, Sigma Alpha Pi April 2017 Currently working toward an Career Certificate in Medical Terminology Penn Foster Career School Skills 10 key calculator, administrative duties, administrative support, Call Center, conversion, clients, customer service skills, documentation, faxes, letters, Medical Terminology, MS Office Suite, Word, Excel, PowerPoint, Outlook, multi-line telephone phone System, problem solving, proofreading, scanners, scheduling, trouble shooting, vectoring, web browsing, Xerox copiers

AUTOMOBILE

PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE Professional Summary Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced corporate, medical facilities and hospital environments. Versed in Employee Management and Leadership, Public Relations, Event Coordination and Management, Sales and Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional and Customer Service. Skill Highlights Staffing management ability Proven patience and self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Personal and professional integrity Sound decision making Staff training and development Effectively influences others Cultural awareness and sensitivity Critical thinking proficiency Fundraising and major donor development Relationship and team building Professional Experience Public Relations Liaison/Sales Representative 08/2014 to 04/2015 Company Name City , State Responsible for communications between medical professionals and health care organizations and their stakeholders. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Aimed to build a greater understanding of health care issues to encourage the public to adopt healthier lifestyles. Contacted potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to present medical products and equipment. Arrange appointments with doctors, pharmacists and hospital medical teams. Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Build relationships with medical staff. Perform product demonstrations, installations, and application support. Improve product knowledge and techniques. Travel throughout assigned territory to support physicians and staff with patient evaluation through the utilization of Millennium's medical products. Research competitors. Gather, analyze and deliver information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market. Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance. Take orders and disburse receipts. Estimate time and date of delivery. Help in the installation and set-up of equipment. Stay informed about the activities of health services in a particular area. Area Manager/Community Relations Coordinator 09/2009 to 09/2014 Company Name City , State In charge of the operational activities, partnership development, community liaison and goal attainment within the assigned territory consisting of Palmetto Bay, Cutler Bay, Goulds, and Perrine (Zone 1B). Managing monthly goals through the community support of blood drives based. All blood drives coordinated three months in advance to meet projected unit usage. Analyze area demographics to ensure the projection accuracy per day is adequate for each blood drive based on the area's blood need. Deferral percentage rate and donor population factored in to increase likelihood of success. Foster good relationships with area groups as the community liaison. Educate local contacts regarding Oneblood's mission and purpose of providing my assigned territory with a safe and robust blood supply. Conduct presentations to large business groups and gatherings with the goal of instilling the giving mentality for them to donate blood. Instructing the community on the importance of their blood donation for the purpose of saving lives, the pros and cons of giving blood, specific area cases that their donation supported and other relevant information that motivates giving. Attend and network at local community events to create new liaisons with organizations that do and may support our company. Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc. Create goodwill by helping the communities in my assigned territory through the coordination of food and toy drives for the underprivileged, disadvantaged and disabled. Manager of Human Resources | Office Manager 01/2003 to 01/2009 Company Name City , State Effectively managed Avisena's Human Resource operation such as performance reviews, employee retention programs, employee compensation, disciplinary action, and terminations. Actively maintained a pipeline of qualified candidates through an aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, and new hire orientations. Drove the development of employee training, retention and recognition programs. Responsible for analyzing payroll processing data for 300 employees in compliance with applicable wage and hour laws. Education and Training Associate of Arts : Human Resources 2007 University of Miami City , State , United States Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint Human Resources: EZ Labor Time and Attendance Software, ADP Payroll System, Great Plains Software

PUBLIC-RELATIONS

INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT Executive Profile To secure the role of Corporate Communications Manager in an effort to utilize exceptional verbal and written communication techniques to implement and advance the organization's strategic goals Exceptional written and verbal communication skills. Experienced implementation of institution-wide changes to promote and encourage inclusion, respect and dignity for all constituents. Highly skilled in creating a palatable business case about the benefits associated with diversity and inclusion. Proven capacity to collaborate proactively and diligently with stakeholders, while furthering the organization's diversity and inclusion goals. Dynamic interpersonal, analytical, organizational skills. PROVEN COMPETENCIES: Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making and Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal and external), Work Ethic, Resourcefulness, Communication (verbal and written), Critical Thinking, Flexible, Initiative Skill Highlights Project management Leadership/communication skills Human resources Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Core Accomplishments Project Management:   Initiated organization migration efforts which resulted in a more streamlined enterprise Human Resources:   Spearheaded new employee engagement Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Company Name City , State Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent 05/1988 to Current Claim Section Manager at the Kalamazoo Operations Center. Job responsibilities include developing goals, strategies and action plans that encourage unsurpassed customer service, while focusing on employee satisfaction and retention levels. I am responsible for selecting and developing high quality, customer-focused managers and employees who will assist the company with achieving its goals and aspirations. Additionally, I am directly responsible for implementing diversity and inclusion programs and initiatives for my section. While at State Farm I have orchestrated the planning and implementation of transitions and redeployments. My experience in the Human Resources Department provided in-depth training with conflict resolution issues, personal and confidential matters and implementation of diversity related programs. Also dealt with a wide-array of legal and personnel issues. My human resources experience equipped me to handle extensive guidance counseling issues, career counseling issues, and other training devices. Company Name City , State Public Relations Intern 01/1988 to 05/1988 Interned with Oprah Winfrey's production company in Chicago, Illinois. This unique and memorable opportunity accentuated my writing, speaking and creativity skills. Responsibilities included interacting with affiliate television and radio stations, drafting promotional materials and responding to fan mail. I was often called upon to make verbal and written presentations to affiliate stations. This experience enabled me to develop phenomenal public speaking and presentation skills. Company Name City , State Intern 01/1982 to 01/1985 Interned in the Public Relations Department. Responsible for formulating, drafting and proofreading newsletters and other pertinent company-oriented documents. This position enabled me to make verbal presentations about upcoming organizational changes to internal customers. Education Doctoral Degree : Organizational Management and Leadership Diversity and Inclusion 2013 University of Phoenix , City , State Organizational Management and Leadership Diversity and Inclusion and after successfully defending my doctoral dissertation, while balancing a full-time career. Master of Science Degree : Organizational Communications Diversity/Inclusion and Intercultural Communications 2011 Illinois State University , City , State GPA: GPA: 3.9 Organizational Communications Diversity/Inclusion and Intercultural Communications GPA: 3.9 Grade Point Average while effectively balancing a full-time career. Bachelor's Degree : Journalism and Mass Communications Human Resources 1987 Drake University , City , State Journalism and Mass Communications Human Resources Graduated in May of 1987 with a 3.0 grade point average while serving in several leadership capacities. Served effectively as the president of the Black Student Organization (BSO), Resident Assistant (RA) and as a key member of the University's President's Council. Skills conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written Additional Information NOTABLE RECOGNITIONS: Selected for the highly competitive 2013 Governor's Award in Lansing, Michigan. Selected as the 2012 Athena Awards Honoree. Selected for the 2010 Tom Joyner Mother of the Year Award. Selected for the 2009 National Association of Female Executive Award. Selected for the 2008 President George Bush "Point of Light" Award. Selected for the 2008 Tyson's Food Mother of Distinction Regional Award. Selected for the 2007 YWCA's Woman of Distinction Award. Selected for the 2006 Congressional Award from Congressman Tim Johnson. Professional Affiliations President of Jack and Jill of America, Incorporated (Kalamazoo Chapter). Vice President of Kalamazoo's National Association for the Advancement of Colored People (NAACP). Vice-President of Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder of the nationally acclaimed M.A.P.S. (Mentoring and Providing Scholarships) Program. Corporate America Columnist for the "Kalamazoo Community Voices" publication. Member of the Board of Trustees for Kalamazoo Country Day School. Member of Kalamazoo's Community in School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality for the first African-American radio in Central Illinois-WXRJ-94.9 FM.

PUBLIC-RELATIONS

Summary Sous Chef, Lead Cook and Supervisor with 4 years experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Food Cost ServSafe certified Bilingual Rational Degree Inventory management familiarity Focus on portion and cost control Sous vide technique Strong butchery skills Food handlers card Focused and disciplined High volume production capability Well-tuned palette Accomplishments Successfully managed a kitchen staff. CHEF DE PARTIE Experience Company Name City , State Chef de Partie 01/2016 to Current Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers. Consistently produced exceptional menu items that regularly garnered diners' praise. Company Name City , State Sous Chef 05/2015 to 01/2016 Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Company Name City , State Chef de Partie 04/2014 to 05/2015 Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Company Name City , State Lead Cook 07/2013 to 04/2014 Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Education GED : Culinary Arts 2012 Culinary Arts California , City , State , USA Culinary Arts High School Diploma City , State , USA Languages English/Spanish Skills Cost control, Customer service, Bilingual

CHEF

EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR Executive Profile As a Chef, I have been exploring my passion for food and developing clean, healthy cooking techniques for over 30 years.This is done by executing successful operations strategies, decreasing staff turnover and developing winning menus according to consumer preferences. Proven front and back of house operations experience with an excellent track record in budgeting, decreasing costs while expanding business operations. Recognized as a highly effective leader with strong strategic planning, communication and staff management skills. This has been proven as a food service director and an executive chef. Skill Highlights Leadership with great communication skills Budgeting and analysis expertise Expense control expert Food and labor cost expert Diverse industry/market Knowledge Vendor negotiations Excellent customer/employee communications Profit generation Core Accomplishments Purchased & initiated a struggling catering company into a very successful catering company and 100 seat restaurant. Increased sales and marketing by 22% from previous year. Mediated vendor relations to decrease food cost by 7% in 2007 annually. Launched ongoing well-received program mentored by the Health Department and ServSafe. To include sanitation, food safety and hygiene. Delegated gourmet dinners for 4 up to parties of 600 with 100% customer satisfaction.. Effectively managed restaurant kitchen, food service director leadership and catering in large volume. Professional Experience Executive Chef/ Food Service Director 02/2008 － Current Company Name City , State Provides all phases of the hiring disciplinary actions and termination of employees. Trains staff in the functions of the food service duties. Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events. Maintaining the cleanliness of food service areas and equipment. Inspecting of the entire kitchen and three dining rooms. Successfully honing in on all budgetary & financial records for the food service area. Performed work schedules and evaluating the work performance of staff. Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate. Excellent negotiating and purchasing all Food Service products, including equipment. Maintaining updated records in accordance with federal and state regulations. ServSafe Certification in accordance with the state of Florida Food Management guidelines. Attained average food cost of 26.8%. President/Owner/Executive Chef 12/2005 － 04/2008 Company Name City , State Effectively ran and oversaw the daily cafe operations and coordinated and planned events for large catering parties. Responsible for all hiring, disciplinary actions and termination of all employees. Take charge attitude in the kitchen on a daily basis as well as a hands-on manager style at all times. Trained all staff in the functions of the food service duties. Supervised staff engaged in the preparation and serving of fresh wholesome foods to clients for catering jobs and in the café. Cleanliness and safety of food service areas and equipment. Maintains all budgetary & financial records for the food service area. Prepares work schedules and evaluates work performance of staff. Creates menus and recipes for daily café menu and 10- 600 guests catering events. Negotiates and purchases all food service products, including equipment. Maintains ServSafe Certification in accordance with the state and federal laws. Food Services Director/Executive Chef 02/2001 － 01/2006 Company Name City , State Provides all phases of the hiring disciplinary actions and termination of employees. Trains staff in the functions of the food service duties. Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events. Maintaining the cleanliness of food service areas and equipment. Inspecting of the entire kitchen and three dining rooms. Successfully honing in on all budgetary & financial records for the food service area. Performed work schedules and evaluating the work performance of staff. Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate. Excellent negotiating and purchasing all Food Service products, including equipment. Maintaining updated records in accordance with federal and state regulations. ServSafe Certification in accordance with the state of Florida Food Management guidelines. Attained average food cost of 26.8% at this time. Labor cost varies from kitchen to kitchen and kept labor cost under the company average of 28% to 26.8%. Head Chef 10/1979 － 01/2001 Company Name City , State Successfully climbed the ladder from cook, toassistant chef to head chef. Education 1998 Associate of Arts : The Academy - Occupational Studies Culinary Arts City , State , USA 1996 General Education Diploma (GED) : The Life Skills Center City , State , USA LICENSES : NRA ProMgt Certifications in the following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management and Cost Control. CEU for Sanitation and Hygiene May 2014 CPR Certification. ServSafe Certification in accordance with the state of Florida Food Management guidelines : Professional Affiliations Member of the American Culinary Federation. References available upon request.

CHEF

DIRECTOR OF FINANCE Skills Leadership/communication skills Business operations organization Budgeting expertise Administrative Skills Account Management Project management Product development Client account management Self-motivated Customer-oriented Work History Company Name Company Name Experience Director of Finance Jan 2017 to Current Company Name － City , State I am responsible for the direction of the Finance Division of HSC Shared Services. I currently supervise a team of three supervisors and six accountants. Unit Business Manager - Intermediate Oct 2011 to Feb 2017 Company Name － City , State responsible for managing the business operations of the department, coordinating the flow of information within the office, facility cores and throughout the membership. acted as office manager, coordinating the work of secretarial and clerical support staff and liaison with other University departments, including Personnel, Affirmative Action, Payroll, Purchasing, and Physical Plant. maintained expenditures, prepared financial records, operating budgets and approved payments. I interviewed, hired, trained, and directed clerical support staff. I worked directly in the development of grant and contract proposals. Unit Business Manager Apr 2010 to Sep 2010 Company Name － City , State I processed payroll records, maintained employee leave records, entered purchase requisitions for equipment and supplies, and reallocated procurement card expenditures. I arranged travel itineraries for the Center Director as well as for guest speakers, Internal and External Advisory Board members and small grant awardees. I prepared reimbursements and honorarium payments, agendas and minutes for various Center meetings, provided tier one computer technology support, maintained software and hardware records, composed routine correspondence and formatted manuscripts and publications in accordance with the editors preferred style. Program Assistant Senior Oct 2007 to Apr 2010 Company Name － City , State I assisted the Center Director by arranging meetings, booking travel, submitting travel reimbursements, coordinating his calendar, answering telephone calls, composing routine correspondence and formatting manuscripts and publications in accordance with the editors preferred style. I provided support to the Center by processing hourly payroll records, maintaining employee leave records, entering purchase requisitions for equipment and supplies, reallocating procurement card expenditures, opening/sorting mail, copying materials, answering/routing telephone calls, arranging travel itineraries for guest speakers, preparing reimbursements and honorarium payments, preparing agendas and minutes for various Center meetings, providing tier one computer technology support, maintaining software and hardware records, and other duties as required by the staff and/or Center members. Service Delivery Coordinator Jan 2006 to Jan 2007 Company Name － City , State I was originally hired in the Centralized Order Entry (COE) department entering new orders or changes to the existing business customer's internetand telephone services. I was also responsible for training new employees to that department. When the company reorganized, the COE department dissolved. I transferred to the billing department. In the billing department, I worked directly with the customers to answer their questions and/or to resolve their complaints. Teacher/Teacher's Aid Jan 2004 to Jan 2007 Company Name － City , State Telephone: (814) 274-4877. I taught Microsoft Office products, such as Excel, Word, Access, Outlook, and Windows, Wilton Cake Decorating and other Adult Education Classes. Secretary/Owner Jan 2000 to Jan 2008 Company Name － City , State I was responsible for receiving and tracking all accounts receivable, accounts payable, all financial reports and taxes using Quick Books Computer Software. I was also responsible for contracting for necessary services and repairs, customer relations, and all managerial paperwork aspects of this business. Owner/Operator Jan 1997 to Jan 2004 Company Name － City , State I was responsible for all aspects of the daily operations of this business. I set up the computer system and maintained all records on Quick Books software. I was also responsible for ordering, maintaining and merchandising inventory, deposits, customer relations, employee scheduling, payroll, all financial aspects including financial reports and taxes. Secretary/State Network Liaison Jan 1996 to Jan 1997 Company Name － City , State I was responsible for secretarial duties including docketing court cases, filing, receiving telephone calls, client correspondence and client relations. I was appointed liaison for setting up the county- wide computers for their new state wide computer system. Secretary Jan 1991 to Jan 1996 Company Name － City , State I was responsible for ordering and maintaining all inventory supply levels, tracking employee benefit time, scheduling business appointments, receiving telephone calls, issuing personnel reports, and general secretarial duties. Executive Secretary Jan 1990 to Jan 1991 Company Name － City , State I was responsible for all billing and tracking of accounts receivable, scheduling business appointments, setting up and maintaining all office computers, all office correspondence, designing and implementing all promotional materials, microfilming and maintaining organization of all office documents, payroll and accounts payable functions. Education and Training Basic Business Courses, Accounting I & II, French I & II, College Prep English June 1988 Liberty High School － City , State Computer Technology and Accounting September 1990 West Virginia Business College Organizational Leadership & learning Leadership & Organizational Development May 2017 University of Louisville Organizational Leadership & learning Leadership & Organizational Development - Cum Laude Master's Degree , Higher Education Administration 2018 University of Louisville Higher Education Administration Skills Accounting I, Accounting, accounts payable, accounts receivable, Basic, billing, budgets, business operations, clerical, hardware, copying, client, client relations, customer relations, designing, direction, English, filing, Finance, financial, financial reports, French I, inventory, Director, sorting mail, managerial, managing, materials, meetings, merchandising, Access, Excel, office, Microsoft Office products, Outlook, Windows, Word, office manager, Order Entry, Payroll, Personnel, procurement, promotional materials, proposals, publications, purchase requisitions, Purchasing, Quick Books, receiving, repairs, routing, scheduling, secretarial, taxes, Telephone, arranging travel

FINANCE

CUSTOMER REFERENCE PROGRAM MANAGER Summary Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness. Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives.  Highlights Customer engagement Stakeholder relations B2B customer programs High tech industry focus Problem solving Skilled negotiator Event planning & execution Detail oriented, results driven Effective communicator Leadership Experience Customer Reference Program Manager Nov 2010 to Current Company Name － City , State Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales Directly impact approximately $55M in sales annually Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts Director, Public Relations Mar 2007 to May 2009 Company Name － City , State Managed the communication of marketing messages to defined target audiences for multiple high tech clients Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts Account Representative Sep 2005 to Mar 2007 Company Name － City , State Promoted, marketed and sold custom imprinted marketing solutions. Assisted clients with developing marketing programs and campaigns. Generated $75k in new client sales in the first nine months. Sr. Manager, Sales Intelligence Jan 2004 to Jan 2005 Company Name － City , State Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams. Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues. Established and managed an in-house reference management system serving global sales teams. Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management. Managed the production of responses to sales RFIs and coordinated corporate site visits. Manager, Corporate Communications Jan 1999 to Jan 2004 Company Name － City , State Increased corporate visibility and improved corporate/product branding through public relations and advertising. Expanded press relations, increasing the company's editorial placements by 150%. Managed $1M annual budget for media buys, including broadcast, print and digital. Supervised analyst relations including research inquiries and corporate presentations. Coordinated press release pipeline, editing and distribution to wire and trade publications. Directed the strategic planning and re-design of corporate web site and customer portal. Education Bachelor of Science , Hotel Administration Whittemore School of Business, University of New Hampshire － City , State Related Volunteer Work Board Member, Marshwood Education Foundation 2009-2014 Chair, Public Relations Committee 2011-2014 Technical Skills Microsoft Office: Word, Excel, PowerPoint Database Management: Boulder Logic, Salesforce.com Industry Tools and Reporting: Cognos, TechValidate

PUBLIC-RELATIONS

SOFTWARE ENGINEER Summary Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application) Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 to Current Company Name － City , State Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms. It acquired Edgecast Networks, a content delivery network, in 2014. Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features. Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services. Technical Project Manager January 2010 to September 2012 Company Name － City , State Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts. Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion. Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner. Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions Automation and Integration Engineer January 2008 to January 2010 Company Name － City , State Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules. Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture. Reports Engineer January 2005 to January 2008 Company Name － City , State Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases. Client Manager January 2003 to January 2005 Company Name － City , State IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies. Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level. Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints. Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design. Senior Production Associate August 2000 to January 2003 Company Name － City , State Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs. Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets. Assist the production staff in generating client assets and optimizing assets for web delivery. Design and develop webcast interfaces that are consistent with client color palettes. Graphics Production Intern December 1999 to April 2000 Company Name － City , State The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts. Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites. Market Research Intern May 1999 to September 1999 Company Name － City , State A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company. Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices. Education B.A. : Economics, American Literature , 2000 University of California － City , State , US B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt

DIGITAL-MEDIA

ENGINEERING MANAGER Profile Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Results-driven Mechanical Engineer with solid product engineering and QA experience. Skills Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow. Accomplishments Project Management Customer Interface Project Coordination Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience October 2013 to Current Company Name City , State Engineering Manager Managed the manufacturing and engineering team. Supported the manufacturing startup in the US, by mentoring and training of production personnel. Supported the sales team during the project quotation process, by providing technical solutions to client request, lead times and cost estimates for requests. Supervised the creation of fixture submission packages for client approval. Designed fixtures for manufacturing. Plan and execute all manufacturing projects, including the preparation of BOM, procurement of material, preparation of production orders. Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. Worked with product development and ETL Intertek to ensure all fixtures are certified per UL Standards. Created fixture sample kits for sales representatives. August 2005 to October 2013 Company Name City , State Senior Design Engineer Collaborated with Architect and Lighting Designer in providing cost effective and environmentally friendly Lighting Solutions for unique Architectural Condition Prepared product concepts and submittal drawings from Lighting Specifications, Ceiling plans and details to support Sales and Marketing as required to meet project timelines Designed Lighting fixtures that met company's quality and cost. Evaluated and redesigned existing products for lean manufacturing. Prepared fabrication drawings for manufacturing and vending, including sheet metal design, optic design, material selection and Bills of Material preparation. Supported Product Management in the preparation of Installation instructions and Specification Sheets Supported manufacturing staff during the fabrication and assembly process Successfully managed cross functional project team in launching new product line Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. September 2004 to August 2005 Company Name City , State CAD Designer Analyzed specifications from customer for initial elevator fixture design that will conform to all relevant ASME and Fire Safety Codes. Revised drawings based on customer corrections and updated information from field surveys. Check fixture design for required components for full functionality and compliance with ASME, ADA & Local Fire Codes. Prepared fabrication drawings for manufacturing and assembly. Prepared Bill of Material for production and special material list for vending. December 2000 to September 2004 Company Name City , State Design Engineer Analyzed specifications received from customers for order processing. Designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using CAD software. Consulted with Lighting Specifiers in relation to the needs of Architects. Spearheaded the development of new lighting fixtures for unique situations and lighting requirements. Procured the required raw components/materials for these projects. Developed prototypes for functional and aesthetic evaluation. Liaised with the Manufacturing Department during the production process. Provided technical support in solving problems that arise during manufacturing. Collaborated with graphics designer in the production of lighting fixture brochures/catalogs and order processing specification forms. Prepared CAD drawings, photo realistic 3D model and technical specifications for the Graphics Designer. Education and Training New Jersey Institute of Technology City , State Mechanical Engineering Master of Science Mechanical Engineering University of Guyana City , Guyana Mechanical Engineering Bachelor of Science Mechanical Engineering Work History Company Name Company Name Skills 3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique

ENGINEERING

TECHNICAL PROJECT MANAGER Summary I am a PMP certified marketing, technical, and research project manager. I currently work as a technical and research project manager at PMA Media Group. I have led projects that include:   User Research/Testing and Product Planning UX Design and Graphics Design Web Development and Technical Software Creation Online Campaigns (Marketing Strategy and Asset Creation) SEO, Analytics, and other data points. ​I have a current Project Management Professional certificate and am working towards my Agile Project Management certificate and my IIBA Business Analyst certification. I have not just lead projects, I am also experienced in production in the following areas: Front end web-development UX and Graphics Design for Web sites SEO and Keyword Research Analytics for web, social, and email Skills Project Management (Including Agile Methodologies) 2.5 Years of WorkFront Experience (As well as JIRA, Trello, Slack, and others) ​Javascript, PhP, Html/Css, VBA, Multiple libraries (Jquery, Angular, etc.) Marketing Strategy for audience definition and strategy to tactics mapping Microsoft Office, with high proficiency in Microsoft Excel Adobe Analytics Implementation and Measurement Proficiency  Capable of writing User Research scripts and Testing plans Conducting Focus groups, usability tests, surveys, and other testing methods. Work Experience Technical Project Manager May 2017 to Current Company Name － City , State Lead all technical projects for PMA Media Group and it's AU credit card division. This includes both internal and client facing technical solution creation--From finance department tools creation to client facing web services creation.  I have also started to help PMA Media implement a scrum process for all technical development, with an agile approach to user discovery. Project Manager - Digital Marketing/Web Aug 2014 to May 2017 Company Name － City , State Lead projects that included: Web Development and Website Content Creation User Research/Analytics/Testing/SEO UX Design and Graphics Design Campaign Marketing Strategy and Asset Creation This included the management of the creation of many of FamillySearch.org's campaigns; including Pioneer campaign, Meet my Grandma, Freedmen's Bureau and more. Digital Media Analyst Jan 2014 to Jul 2014 Company Name － City , State Worked with clients to determine Business Requirements and KPIs for their digital products. We would create measurement strategies for their websites, apps, email campaigns, and social channels. This was mostly done in Adobe Analytics, ClickTale, and Localytics, but sometimes in Google Analytics as well. This included both report creation as well as code implementation. Content Publisher and Front End Developer Sep 2013 to Jan 2014 Company Name － City , State Working with clients and an in house content management system, I would create web pages with some custom style. I would also collaborate on marketing strategy behind each page being created. Language Technical Writer Mar 2013 to Sep 2013 Company Name － City , State I translated Finnish language bank documents to English and created simple web pages out of them using HTML/CSS and some JavaScript. Accomplishments Project Management Professional Certification - March 2016 Project Highlights RootsTech.org:  https://www.rootstech.org/ (Project Management, Marketing Strategy, Agile Based Sprint Workflow) ​Freedmen's Bureau Campaign:  http://www.discoverfreedmen.org/ (Project Management, Marketing Strategy) Multiple Sections on Lds.org and FamilySearch.org:  https://www.lds.org/?lang=eng, https://familysearch.org/

DIGITAL-MEDIA

FIELD PROJECT SUPERVISOR Summary Administrative aviation logistics professional with 26 years' experience working in the military sector including 20 years' operating in a supervisory position. Tracked and managed U.S. Navy and Marine Corps aeronautical logistics assets performing above and beyond the requirements of the Military Occupational Specialty (6046/6047). Additional roles include management, personnel development, and quality assurance. Outstanding leader and team builder; established and managed programs; coached and mentored personnel. Exceptional technical and technology skills. BA in Human Resources Management. Skills Secret Clearance. E-commerce Supply Chain Management Logistics Management Microsoft Office Suite NTCSS SAP Technical Publications Technical Writing Six Sigma Green Belt Maintenance Administration Experience 01/2015 to Current Field Project Supervisor Company Name Managed U.S. Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, and training for 7 diverse tactical aviation units comprised of more than 48,400 Naval aircraft systems, parts and publications worth more than 11 billion dollars. Organized and managed compliance, inspections, and repairs for more than 19,500 logistic components installed on 130 U.S. Naval aircraft and ejection seats and 260 engines. Generated and released over 400 critical U.S. Naval aircraft, engine, and summary analysis reports for 130 aircraft, ejections seats, and 260 engines to assist higher headquarters in strategic planning. Developed numerous spreadsheets that assisted the Marine Corps Aviation Branch to streamline the in-service repair process for 130 U.S. Naval aircraft and increase asset readiness goals by 20%. Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary to conduct combat operations. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans. Develops and directs one or more work streams of cross-functional store planning projects in all formats. Directs Associates, including managers, on process and procedures for Facility set-up projects, including reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on assigning additional staff to assist to ensure Company and Facility goals are met. Drives and monitors sales and project budget. Drives the implementation of real estate plans for project facilities (for example, remodels, new stores, relocations, new formats, expansions). Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Additional Information U.S Marine Corps. 01/2012 to 01/2015 Aviation Implementation Manager Master Sergeant Company Name － City , State Managed project logistics for Naval aviation and ship software system assets. Supervised project staff. Monitored project progress. Prepared status reports. Managed project deliverable documentation for compliance and accuracy. Provided functional and follow-on support for software systems and assets tracked U.S. Marine Corps. 01/2002 to 01/2012 Aviation Administration Manager Staff Sergeant Gunnery Sergeant Company Name － City , State Maintained Government Aviation Logistics Information Systems and databases. Scheduled, tracked, and requisitioned aircraft components and systems for Naval Aviation compliance. Performed data entry screening for compliance of U.S. Naval aircraft, ejection seat, and engine repair compliance. Developed and maintained aviation metrics, logistic reports, process documentation, and safety records to support unit operations and planning. Gathered, organized, and analyzed aircraft logistics component discrepancies to develop solutions. Developed logistical training procedures, guides, and course materials, such as handouts or visual aids. Oversaw all safety standards, occupational safety, and safety affairs on the job. 01/1987 to 01/2012 Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant Maintained Government Aviation Logistics Information Systems and databases. Distributed maintenance schedules and logistics work orders to the maintenance departments. Verified source logistics data for completeness and accuracy. Computed and analyzed aviation logistics data, using statistical formulas, computers, and calculators. Completed configuration management actions such as compliance discrepancies during flight operations, special logistics inspections, and conditional inspections relevant to aircraft systems and components. Developed, interpreted, and tracked the timely aviation logistics data and reports to support the unit's strategic goals and milestones. Education and Training 2015 Bachelor of Arts : Human Resources Management Business Administration Ashford University － City , State Human Resources Management 3.8 Business Administration 2013 Defense Acquisition University － City , State Ethics Training for Acquisition Technology and Logistics 2012 Defense Acquisition University West Regional Campus － City , State Contracting Officers Representative 2011 Lean Six Sigma Green Belt Course Lean Six Sigma Yellow Belt Course Lean Six Sigma White Belt Course US Department of the Navy － City , State Skills streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing

AVIATION

OPERATIONS COORDINATOR Summary Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority. Resourceful and accomplished with extensive office operations and personnel organization expertise. Highlights MS Office NetSuite Sales Office Ally Business Development Sound Judgment Social Media and Networks Managing  Multiple Priorities Articulate Public Speaker Calm Under Pressure Account Management EProcessing Network Team Player Operations Management Eye for Detail Computer-Savvy Community Outreach New Customer Acquisition Interpersonal Skills Multi-Media Marketing Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches, and special events for groups of 20+ employees. In charge of implementation of Office Evolution Columbus's social media, marketing, and online blog presence. Experience Operations Coordinator March 2016 to Current Company Name - City , State Human Resources Administrator for Portland branch. Payroll Administrator Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports. Business Center Manager June 2015 to March 2016 Company Name - City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems. Handled all media and public relations inquiries. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and reports. Properly routed agreements, contracts and invoices through the signature process. Managed daily office operations and maintenance of equipment. Billing and invoicing. Language Arts Instructor August 2013 to August 2015 Company Name - City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities and behaviors. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Incorporated music, art and theater into lesson planning. Developed professional relationships with parents, teachers, directors and therapists. Helped prepare daily lesson plans for activities and lessons. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Communicated effectively with educators from various grade levels. Teacher June 2009 to August 2013 Company Name - City , State Promoted language development skills through reading and storytelling. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Organized field trips to local parks, fire stations and zoos. Encouraged students to be understanding of and helpful to others. Education Bachelor of Science : Elementary Education , 2012 Ball State University - City , State Elementary Education Emphasis in technology, psychology, development, educational theory, and behavior management. Coursework in emergency preparedness. Minor in Educational Technology. English and Creative Writing coursework. Skills Account Management, Articulate, Billing, Business Development, Interpersonal Skills, Contracts, Creative Writing, Emergency Preparedness, English, Invoicing, Lesson Planning, Managing, Marketing, Networking, Operations Management, Presentations, Public Relations, Public Speaker, Sales, Team Player, Phone Answering

ARTS

PROGRAMMATIC MEDIA SUPERVISOR Work History Company Name Experience 04/2017 to Current Programmatic Media Supervisor Company Name － City , State Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business Drive senior Media staff to innovate and automate their media plans through the self-service team Formulate proposals for new client opportunities involving data driven audience buying and remarketing Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape. 04/2016 to 03/2017 Manager Company Name － City , State Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms Evaluate data fields from multiple sources to highlight key performance indicators Offer consultative support to media teams surrounding programmatic buying. 08/2015 to 04/2016 Media Planner Company Name － City , State Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget Develop innovative online and offline media recommendations that align with the brands business goals Train Assistant Planners on the basics of account management, media planning and industry best practices Own and manage status meetings in regard to paid media programs with client and vendor partners. 02/2015 to 08/2015 Digital Media Strategist Company Name － City , State Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices. 12/2013 to 02/2015 Digital Media Analyst Company Name － City , State Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies Manage client deliverables for creative, tracking and payment Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns through data analysis. 02/2013 to 12/2013 Development Assistant Company Name － City , State Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI Transitioned onto Account Team to work on National and Regional Direct Response clients. Education and Training May 2010 BA : Broadcasting & Mass Media TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE － City , State Broadcasting & Mass Media Skills account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video

DIGITAL-MEDIA

DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing   Skills digital advertising, marketing, outside sales, retail sales

FITNESS

HR ASSOCIATE MOBILIZATION COORDINATOR Summary Professional with extensive experience in Human Resources in Oil & Gas Company. Want to be part of an organization that allows me to utilize my strongest skills to achieve the goals for the company, as well as my own personal goals. Accomplishments MVP Award, Houston, 2009. Meeting Project Client set goal of mobilizations to Escravos GTL project year end 2008. Training Focus The basicc of Expatriate and Foreign Nationla Taxation, Houston, 2007 Death Notification Training, KBR Employee Assistance Program, Houston, 2008. Skills MS Office (Word, Excel, Outlook and powerpoint) SAP database, Applicant tracking system. * Strong organizational and Adminstrative skills * Develop and implement creative solutions with cost, efficiencey and deadlines. * Articulate and effective communicator and trainer * Committed to achieving company and personal goals and high quality performance standards. Experience 01/2009 to Current Company Name － City , State HR Generalist Mobilized high volume exployees overseas on short/long term in accompanied /unaccompanied status. Point of contact form the beginning till the end of expats/Inpat assignment. Directed and implemented human resource policies and procedures and provided guidance to field human resources managers. Created assignment offers compensation packages to include uplifts and base pay, per diem allocation, additional payments and benefits. Directed employee to employee relations, policy development, training, recruitment, payroll and benefits administration. Attended corporate planning meetings and assisted in re-writing international assginment policies and procedures. Sit in interviewes and trained new employees. Administer the Good and Services review program twice a year. Evaluated new hire documents and employee evaluations, and provided extensive training to staff members. Prepared and presented training seminars to other HR professional. Assist employee issues with benefits, payroll, HR systems and Administrative issues. Manage regions: Germany, Kuwait, Brazil, Australia, Italy, Mexico, China, Zambia, Angola. 01/2007 to 01/2009 HR Associate Mobilization Coordinator Company Name － City , State Handled unemployment and workers' compensation claims, maintained personnel files, and updated the company's affirmative action plan. Responded with sensitivity in a timely manner to employee problems and concerns. Presented company policies, procedures, philosophy, and benefits to new employees. Attended corporate planning meetings and assisted in writing policies and procedures. Arranged medical appointment, assignment paperwork, travel, hotel, car rental, temporary housing and tax briefings. Prepared and processed personnel transfer paperwork. Prepared and distributed correspondence to internal and external candidates * Apply for entry and work visas. Manage regions: Nigeria, Chad, Indonesia, Algeria, Canada, Qatar. 01/2005 to 01/2007 Administrative Specialist Administrative associate/ Tax assistant Company Name － City , State Managed the Tax Equalization Program for Expats and inpats. Collect check payments, verified amount and send to payroll for endorsement * Assist expats with completing tax forms and answer questions. Complete check request for reimbirsement of P&I on employees and IRS notices * Initiate move notices * Administer the Certificate of Coverage program for expats on assignment. Order office materials and supplies from varies vendors. Compose and types collections letters and other corresoindence by email or certified mail. Back up timesheet keeper and Web pan initiator. Codes and process invoices and overhead financial numbers. 01/2003 to 01/2005 Administrative Associate Provided administrative or secretarial support to a department. Worked to complete defined tasks in accordance with standard procedures. Supports general business operations by providing simply administrative support activities. Compiled, copies, sorted and files records of office activities, business transactions and other activities. collect and distribute department and employee's mail. Set up pouch mail for new projects. Took passport and visa pictures. Notified payroll, HR and A&F of employees new assignment or completions. Structured and maintained a clean and organize office area. Education and Training 2007 A.A : General Studies San Jacinto College － City , State General Studies 2010 B.A : Business Mgt University of Houston Downtown － City , State Business Mgt HR mgt VP - SHRM UHD chapter Activities and Honors Member, SHRM, Houston, 2009 to 2017 Member, HR Houston, 2009 to 2018 Member, Houston International HR Roundtable LLC, Houston, 2011 to 2015 Languages Fluent in Spanish and English - Read, Write and Speak * Skills administrative support, benefits administration, business operations, employee relations, process invoices, policy development, SAP, Structured

HR

CONSULTANT Profile Skilled professional with 15 years of experience in electrical and quality engineering for numerous engineering and quality control processes. Expertise in creating detailed test plans and test cases for optimal quality control. Solid background in various testing methodologies for both client-facing and non-client-facing procedures and products. Experience Customer Relations  Monitored customer technical related issues  Maximized operational efficiency by coaching staff on various customer service initiatives  Improved employee-customer relations by providing social skills and managerial training to staff. Analytical Skills Oversaw quality assurance initiatives to design and implement products and processes for ongoing projects. Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on electrical equipment. Review statistics and determine areas requiring enhancement, which includes inspecting samples and formulating improvement policies to meet quality standards. Organization and Document Management Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of manufacturing and product field failures.   Wrote procedures and established practices to develop templates and documentation to improve forensic investigation for manufacturing and product field failures.   Ensured proper documentation of phase deliverables in Products Design History and Technical Files. Work History Consultant 01/2009 to Current Company Name City , State Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate. Provided failure analysis, engineering support, forensic investigation, and statistical data analysis. Provided training to staff in leadership, strategic planning, and organizational management. Electrical Engineer 03/2007 to 11/2008 Company Name Provided Systems and Electrical Engineering Support for Government Programs Development. Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces. Performed Installation, Testing, and verification of Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems for vehicles. Principal Electrical Engineer 04/2005 to 11/2006 Company Name Provided Engineering Support of Dialysis Instruments. Planned and led project functions. Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures. Provided expert advise on the Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews. Managed CAPA's and Risk assessment Analysis. Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols and Procedures Conducted Environmental Tests for product reliability. Systems Engineer 08/2003 to 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified and investigated bugs. Performed stress tests and assessed product functionality and usability. Electrical Engineer 10/2001 to 07/2003 Company Name City , State Designed power controls distribution and avionics wiring. Performed Analysis on Voltage Power System control. Designed and developed electrical test equipments. Installed and verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 to 10/2001 Company Name City , State Wrote and implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System Designed and developed electrical test fixtures for optical devices. Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey. Applications Engineer 08/1999 to 09/2000 Company Name City , State Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation. Resolved customers' technical issues, which improved company's customer relations. Resolved customers complaints and concerns. Project Engineer 07/1995 to 07/1999 Company Name City , State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments. Reliability Engineer 04/1990 to 07/1995 Company Name Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, and availability. Performed System criticality assessment (SCA) on several products Analyzed acceptance of incoming material and in-process material, product return information, and product investigations. Wrote test procedures and maintained the Quality Control database. Executed and troubleshot Reliability Test plans. Performed Reliability data analysis and reports distribution. Education and Training Bachelor of Science : Electrical Engineering Minor in Computer Science 1997 Northeastern University City , State , USA Electrical Engineering; Minor in Computer Organization and Management 2011 Capella University City , State , USA Organization and Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations

CONSULTANT

GROUP FITNESS INSTRUCTOR Summary Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details. Highlights Client relations specialist Conflict resolution techniques Team management Focused on customer satisfaction Talent development Training and development Recruitment Skilled multi-tasker Scheduling Deadline-oriented Microsoft software proficiency Meticulous attention to detail Accomplishments Played an instrumental role in increasing customer satisfaction ratings index from 75% to 86% within 5 years as Senior Customer Service Representative. Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Preserved an accuracy of 90% during 10 years of employment. Experience Group Fitness Instructor September 2010 to April 2015 Company Name － City , State Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Encouraged members to continue attending group fitness classes. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Senior Customer Service Representative October 2005 to April 2015 Company Name － City , State Developed, implemented and monitored programs to maximize customer satisfaction. Served as a point of contact for members with discrepancies or complaints Addressed 30 website inquiries per day, converting 30 into renewal customers. Maintained up-to-date knowledge of organizational policies regarding payments, returns and exchanges. Created new processes and systems for increasing customer service satisfaction. Process literature orders (books and pamphlets) and contributions by inputting payments such as cash, checks, or credit cards Excelled in exceeding daily credit card application goals .Cross-trained and provided back-up for other customer service representatives when needed. Receive 20-30 inbound calls that include researching accounts, shipping errors general shipping estimations, or providing inventory count on a daily basis Maintain customer mailing address database system. Customer Service Representative December 2003 to June 2004 Company Name － City , State Coordinated daily routes and assigned installation and repair to HVAC technicians through database. Served as a primary liaison between HVAC equipment distribution centers and fifteen field service technicians. Included procuring, billing, processing purchase orders, and invoices of equipment parts for the accounting department. Delegated work flow to technicians based on priorities of inbound calls regarding installation and equipment repairs Maintained monthly logs of customer HVAC equipment preventative maintenance and performed outbound calls to schedule appointments. Dispatcher/ Customer Service Representative February 2000 to August 2003 Company Name － City , State Oversaw scheduling for the day-to-day activities of 18 waste transportation employees. Negotiated contracts with outside providers to minimize costs to the company and customers. Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations Created scheduling adjustments to efficiently maximize waste removal Contacted customers prior to delivery to confirm and coordinate delivery times. Education Bachelor : Arts Human Resource Management , 2013 Saint Leo University － City , State Skills Account Management, E nthusiastic people person, Advanced problem-solving, Great organizational skills , Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

FITNESS

ACCOUNTANT Summary If you need someone who delivers sharp results, I can help. Well qualified and results oriented Accounting Professional with over fourteen years of successful experience in positions of increasing responsibility in dynamic entertainment companies. Skilled at training staff in Accounts Payable and Receivable and Payroll functions and creating effective teams. Highlights Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience 01/2009 to Current Accountant Company Name － City , State Responsible for all aspects of accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash and daily Cash Report. Preparation of 1099-s. 01/2006 to 01/2009 Accountant Company Name － City , State Supervised, trained and managed a staff of four permanent employees, plus interns. Oversaw the general accounting department areas: accounts payable, receivable and payroll. Banking liaison: reconciled statements, credit card, lockbox and additional reconciliations. Month end analysis, closing and production of month and year end financial reporting. Preparation of monthly commission reports. Control and monitoring of complex, high volume Production Petty Cash process. 01/2004 to 01/2006 Junior Accountant Company Name － City , State Responsible for all aspects of accounts payable and accounts receivable functions. Reorganizing and reconciling online based business transactions. Bank, credit card and other reconciliations. Month end analysis and closing. Managed and trained college interns. Preparation of royalty reports. Preparation of 1099-s. Education Accounting Phoenix University/US-Florida-Miami Accounting - Present 2003 Sheridan Technical Center/US-Florida-Miami Certificate - Bookkeeping Fundamentals CUC University /Colombia 1998 Bachelor Arts Degree : Business Administration Business Administration Reference Laurel Harris President at Stellarhead (646) 382-8408 David Walton Vice president of Operation at Dogmatic (917) 671-6798 Languages Fluent in Spanish Skills General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word, Excel, Quickbooks Enterprise 17.0,

ACCOUNTANT

CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of building construction and civil engineering principles and concepts. I collaborate successfully with staff and contractors to complete multi-million dollar projects. Skills OSHA Certified Excellent customer relations Subcontractor management Knowledgeable in construction safety Best building practices Interior and exterior renovation Scaffolding Commercial construction expert Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems and services State Certified Erosion and Sedimentation Control Inspector Designed and built custom homes. Considered a Subject Matter Expert in all construction trades.  Held State Certifications in Concrete Field, Asphalt Field, Soils and Aggregate. Project scheduling State Certified as an Erosion and Sedimentation Control Inspector. Held and recertified in Field Concrete Testing, Soils and Aggregate Compaction, Nuclear Gauge Safety and Hot Mix Asphalt field. Panned, Designed and built Custom Homes. Subject Matter Expert in all construction trades Work History Construction Manager 06/2011 to 02/2014 Company Name – City , State Perform construction Management and/or construction Inspection duties involving the erection of new structures; the installation of equipment and systems; or the alteration or major repair of existing structures, accomplish studies and design work of complex, conventional nature and, provide technical expertise and guidance to the Contracting/Engineering team during negotiations of individual delivery orders. Serve as the Construction Manager at multiple construction sites and is responsible for overseeing the design and construction of projects involving large scale state facilities and infrastructures which involve managing sizable monetary expenditures and rigid time frames for completion. Manage Observe and investigates construction at all stages to identify possible problems in contractor's work performance and in delivered materials and equipment and Complete the contractors Performance Evaluation. Performs biddability, constructability, and environmental reviews of plans and specifications to determine whether documents are clear and materials are readily available. Reviews plans and specifications to determine whether the project will be completely functional. Schedule and perform progress meetings and conference with the contractor to resolve differences of opinion. Acts as technical representation by interpreting and clarifying drawings and/or sketches, specifications and other proposal documents during the delivery order procurement process. Prepares reports reflecting the progress of construction activities, site and weather conditions, and any construction delays or unusual circumstances. Reviews and approves contractors' payment estimates against construction progress measurement data, and reports of materials and equipment used against information gathered from field inspections and survey reports. Coordinates construction operations with contractors and, where applicable, using agency representatives, and ensures that using agency is informed of construction status. Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Offered direction to landscape architects on all landscaping projects. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Implemented systems to improve process efficiency and reduce the project duration. Construction Manager 04/2003 to 06/2011 Company Name – City , State Reviewed plans and specs during the schematic design of pre-construction. Coordinated utility service providers according to project schedules. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Worked with construction administration consultants to plan field observations on schedule. Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects. Prepared and followed through on all required punch lists. Oversaw the entire building turnover process, while enhancing communication between all construction management. Assisted the operations group with warranty service repairs. Offered direction to landscape architects on all landscaping projects. Provided safety kits to all construction personnel, which complied with safety protocols for the job site. Prepared regular interval progress reports. Offered technical assistance to service providers. Reported the quality of performance on site to all site construction managers. Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions. Guided and directed third-party inspectors through project construction, commissioning and closeout. Avoided construction delays by efficiently following through with all site inspections in a timely manner. Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems. Trained and promoted continued education for all onsite crew members. Performed project acceptance inspections. Conduct and scheduled training of Construction Inspectors. Hire and review the inspection staff and assume all administrative responsibilities. Education Certificate of Completion : Transportation Construction Management Institute 2012 Virginia Tech - City , State Coursework in Project Management, Construction Management, and Accounting Continuing Education in Construction Management. Studied the Project Scheduling and Budget. Accomplishments Directed the installation of twin 1500 -gallon septic tank system and corresponding drain field. Managed the construction budget of more than $14 million dollar. Received a letter of praise from the Commissioner of Transportation. Received an award as the most outstanding student in the industrial arts department. Skills agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal

CONSTRUCTION

BUSINESS DEVELOPMENT INTERN Summary Obtain a position in analytics or data science in which I can enable data-driven decision-making to help leaders solve problems. Highlights Proficient using Statistical Analysis Software (SAS), R, SAS Data Miner, SQL, Relational Databases, and Microsoft Office programs. *Experienced in statistical analyses, sampling techniques, research design, C-level presentations, and professional writing skills. Experience Business Development Intern 05/2013 to Current Company Name City , State Enabled precision micro-targeting and bid optimization with Search Engine Marketing (SEM) at the zip-code level for AutoTrader's clients. Used SAS and R to produce an interactive choropleth Google map that tracks page views, Sales, and Market Share of page views per client, which identifies potential areas of opportunity for SEM marketing. Haystak Digital Marketing, an AutoTrader company, estimates that the project will increase their revenues by $3.5 million annually. Statistical Consultant 10/2012 to 12/2012 Company Name Used the correlation procedure in SAS to analyze Zillow.com data and housing attributes of 141 homes in the Virginia Highland community to determine that Dekalb County's appraisals were faulty and not statistically sound, which led the residents to winning a case against the county in court. Statistical Consultant 05/2012 to 01/2013 Company Name City , State Performed statistical analysis on survey research concerning the educational preferences of students born post 1982 in comparison with students of other age groups. Found statistically significant differences in chosen majors of millenials to non-millenials and by race using the ANOVA and T-test procedures in SAS. Accomplishments Smart Search Engine Marketing" Summer 2013 Used SAS and R to analyze Sales, Vehicle Detail Page (VDP) counts, Market Share of VDP counts, automotive brand, demographics, and geography by zip code. This determined which zip codes to micro-target for Search Engine Marketing (SEM) with Haystak Digital Marketing, rather than marketing solely based on a 10 mile distance of IP address from a dealership. The project estimates to earn Haystak a potential of $3.5 million in annual revenues. Using Logistic Regression to Determine Credit Scores" Spring 2013 Used the scoring, correlation, SQL, and logistic procedures of SAS with a 2.5 million record dataset from Compucredit to produce a logistic regression model to classify consumers as "good" or "bad" credit risks based on 16 significant predictors. The model generates approximately $114k profit per 1,000 individuals scored. Homelessness in Georgia" Fall 2012 Performed a multiple linear regression using the regression procedure in SAS to predict the counts of homeless persons per county in Georgia. Lottery Sales per Person" was found to be the most significant predictor. Education Bachelor of Science : Sociology Statistics May 2013 Kennesaw State University City , State GPA: GPA: 3.45 GPA: 3.45 Sociology Statistics Skills automotive, C, com, Credit, client, clients, IP, marketing, Market, Microsoft Office programs, optimization, Page, predict, presentations, profit, Relational Databases, research, research design, Sales, SAS, sound, SQL, Statistical Analysis, professional writing, zip Additional Information HONORS AND ACTIVITIES Eagle Scout, Boy Scouts of America President's List: Fall 2011, Fall 2012, Spring 2013 President, Alpha Kappa Delta - Honor Society of Sociology, Spring 2013 Study Abroad Program to Paris and Romania, Summer 2011

BUSINESS-DEVELOPMENT

ADVANCED LEVEL WHEELED VEHICLE MECHANIC Career Focus To obtain a challenging, rewarding position in a professional and structured environment, where I can utilize my vast military experience, work ethic and training to become an integral contributor to a growing and productive organization. Skills Proven excellence with budgets, schedules, coordination, supervision, training, management, and maintenance of projects and programs at all levels, effectively interpreting and communicating requirements across functional organizations. In depth knowledge of OSHA, NAVOSH, and the handling, storage and disposition of Government Owned Property, and capable of providing effective employee training on all related topics. Verbal, interpersonal skills: able to facilitate cooperation among team members. Managerial skills with time management and delegation with the initiative to take on tasks and resolve problems immediately. Deeply instilled discipline, work ethic, customer astuteness, and conceptual thinking. A fast learner who will be an immediate asset to any workplace. Windows Server 2008 - planning, deploying, configuring, and maintaining AD infrastructure, environment, and objects. Core Qualifications Installation, Configuring, and Management of Windows 7 Active Directory Windows Server 2008 R2 Administration of Active Directory Managing Windows Server 2008 R2 Components IP Addressing & Name Resolution Network Components of Windows Server 2008 R2 Windows Server 2008 R2 MCSE 70-640, MCSE 70-642 and MCSE 70-646 Key Differences between Server 2003 and Server 2008. Windows 7 Domain Integration & Client Support. DHCP, WINS, RRAS, IPSEC, TCP/IP, & Computer Troubleshooting. Installing and supporting Windows 7 and Windows Server 2008 in virtual environment. IP and IP Routing; IPsec; DHCP; Remote Access. Installing, configuring, managing, and maintaining hardware. Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008. Windows Server 2008 AD DS; Domain Controllers; Sites and Replication; Domains and Forests. Windows Server 2008 AD Group Policy; Managing Files; Backup; Managing Printers; File Servers Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization In depth knowledge of the following: Network protocols and devices; TCP/IP including Sub netting and CIDR notation. Education and Training 2016 Bachelor of Science : Information System Security Colorado Technical University － City , State Pursuing BAS in Information System Security  2012 Certificate of Completion : Network Administrator Centriq Training － City , State 2011 Bachelor of Science : Information Security Columbia Southern University － City , State Pursuing BAS in Information Security Work Experience 04/2008 to 06/2012 Advanced Level Wheeled Vehicle Mechanic Company Name － City , State Successfully provided training and schedules, supervised, and guided my team through all aspects of recovery operations, in-process inspection/troubleshooting procedures, repairs and overhaul of all assigned wheeled vehicle mechanical and electrical components and systems, including but not limited to: power plant/packs, compression ignition engines, engine fuel systems, air induction and exhaust systems, cooling systems, vehicle chassis, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist and winch assemblies, and hydraulic systems, and automotive electrical systems. Supervised and performed diagnostic troubleshooting to determine maintenance repair criteria using Test Measurement Diagnostic Equipment (TMDE). Performed equipment classification inspections and processed all appropriate documentation. Performed battlefield damage, assessment, and repair (BDAR). Supervised team performance in compliance with all applicable safety and security guidelines and standards, including OSHA and 670-1 Army Standard of Procedures. Responsible for parts and maintenance of over 125 vehicles, I trained my soldiers on the use of the electronic manual to research part numbers. I was responsible for all parts, orders and procurement schedules, and I conducted monthly, quarterly, and yearly inventories of all shop tools and tents. Controlled Government Owned Property including vehicles, supplies and tooling valued at approximately $3 million. Coordinated and prepared Up Armored Vehicles, Tools and supplies for travel to Iraq May 2009. Researched and provided Military Intelligence to mission going Soldiers during the 12-month deployment of Operation Iraqi Freedom Campaign. I supervised and provided training and guidance to eight soldiers, and helped them initiate their civilian and military education, fostering personal and professional development. 01/2000 Organizational Apprentice Maintenance Technician Organizational Maintenance Technician Company Name 01/2000 During my tour, I was promoted to Tool Petty Officer and Training Petty Officer. Maintained and serviced aircraft engine, fuel, and lubrication systems. Handled and serviced aircraft ashore, or aboard a ship. Performed complete aircraft turbo shaft and turboprop engine repair to determine reasons for engine degradation through spectrometric oil analysis tests. I also evaluated jet engine performance by using jet test cells for fixed turbojet engines Corrosion Control - As an Aviation Mechanic, I ensured the proper handling and disposal of hazardous materials according to OSHA and NAVOSH standards. I maintained all 60 FA-18 Super Hornets up to U.S. Navy paint scheme and corrosion protection standards, without incident. I successfully maintained 60 government owned FA-18 E/F Super Hornets, valued at $3.6 billion, while supervising Navy airmen up to E3. I effectively trained airmen on OSHA and NAVOSH Hazmat disposal requirements, conducted in training for Ship Board readiness in Rim Pac Maneuvers in 1995 and 1997, and deployed on two Naval Westpac's in 1996 and 1997. I also conducted maintenance and paint scheme training on the F/A 18 E/F super Hornet during Carrier Qualifications aboard the U.S.S. Lincoln. As Tool Petty Officer, I was in charge of controlling additional government owned property, including shop tools valued at $80,000, as well as 20 mechanics' tool boxes valued at $120,000. 11/1994 to 05/2002 Aviation Mechanic Company Name － City , State Certifications  CompTIA A+ Certified Pursuing Network Security Certification Centriq Administrator Program Certificate Military Basic Military Training Duke (electronic warfare) Training Rollover in MRAP's and Humvee's Training IED Training MRAP's (Mine Resistant Ambush Protected) Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground 91B (Light Wheel Mechanic) Training F/A 18 Power Plant Training Air Craft Corrosion Control & Paint Touch Up and Markings Ship Board Fire Fighting School  Skills A+ Certified, Active Directory, Backup Hardware, Computer Troubleshooting, Client Support, DHCP, File Servers, IP Configuration, Power Point, Excel, Word, Access, MCSE, Windows 7,  Network Security,Routing, TCP/IP Protocol.  Additional Information Active DoD Secret Security Clearance  Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2

AVIATION

OPERATIONS TECHNICIAN 1 Summary Multi-faceted mechanical engineering student with background in ordnance and small arms handling . Strong technical proficiency with work history in a maintenance/ operations environment. In-depth knowledge of MS office software coupled with administrative and customer service related abilities. completely dedicated to efficiently completing tasks in an organized, timely manner. Skills Experience in leadership Quantitative skills Improvement plan knowledge Ability to analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention to detail Experience Operations Technician 1 | Company Name - City , State | 07/2020 - Current Tracked completion of objectives according to Quality control standards and work-related timelines. Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives. Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning. Identified operational and performance issues and worked with managers to resolve concerns. Recommended process and systems improvements such as changes to beverage production operations. Successfully produced and packaged over 300,000 cases of Gatorade In accordance with PepsiCo standards. Diagnosed and repaired mechanical issues according to industry standards. Performed general maintenance on machinery and equipment to prevent malfunctions. Diagnosed problems with mechanical equipment using advanced troubleshooting abilities. Maintained compliance with internal and regulatory safety standards, including OSHA. Carried out repair work on case-pack machinery, typically returning machines and tools to service within 30 minutes. Applied hazard prevention procedures according to regulatory mandates. Inspected equipment daily for preventive and emergency maintenance needs. Sales Representative | Company Name - City , State | 03/2019 - 09/2019 Gathered information from clients to create solutions that achieved business needs and desires. Increased profitability and revenue by generating $2000 in sales. Networked with customers to increase referrals and boosted new client sales by 13%. Expanded client bases by offering exceptional customer service and telecommunication skills. Drove phone and cable sales through development of successful promotional strategies and product placement. Acquired new customers and identified unique needs to deliver relevant products. Brought motivation and energy to sales floor, creating positive and fun atmosphere. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Set up and activated customer accounts to maintain QA satisfaction levels. Aviation Ordnanceman | Company Name - City , State | 06/2013 - 03/2018 Monitored assets including vehicles, weapons, materials and equipment valued over $60 million. Supervised operation of aviation ordnance shops, armories, and storage facilities. Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations. Serviced bombs, missiles and rockets and launched test devices. Mentored junior sailors to align performance with core naval values and encourage career development. Cleaned and prepared surfaces for painting, using air-powered sandblasting equipment. Lifted and loaded materials of up to 120 pounds into sand-blast machines for blasting preparation. Coordinated organizational and intermediate maintenance on guided missile launching systems. Prioritized and organized tasks to efficiently accomplish service goals. Contributed to development, planning and completion of project initiatives. Requisitioned, received, stored and documented unit equipment and supplies. Transported personnel from accident scenes to onboard triage in emergency elevators. Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process. Used equipment such as loaders, hand trucks, forklifts and cranes safely. Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost. Maintained complete and accurate records of all unclassified, classified and Top secret documentation. Server | Company Name - City , State | 01/2020 - 07/2020 Operated POS terminals to input orders, split bills and calculate totals. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Performed walked throughs during service to monitor guest satisfaction. Met or exceeded sales targets on consistent basis with proactive promotional strategies. Calculated charges, issued table checks and collected payments from customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Education and Training Pebble Room High | 05/2013 High School Diploma University Of Alabama At Huntsville | City , State Some College (No Degree) Kennesaw State University | City Some College (No Degree) Activities and Honors Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman. Alumni of (CSADD) Coalition of Sailors Against Suicide. Certifications Explosives and Ordnance handling, US Navy - [2013-2018.] Elevator maintenance technician Training certification- [2018] Licensed elevator operator - [2013-2018] CPR Basic onboard firefighting training

AVIATION

HR GENERALIST Professional Summary Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations. Strong customer service and detail oriented. Core Qualifications Conflict resolution & creative problem solver Able to adapt and implement change Excellent communication skills Quick learner Strong Word, Excel, PowerPoint Training and development Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee relations, interpretation of policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews, performance management, personnel files, implementing policies & procedures,recruiting Experience 02/2013 to 06/2015 Hr Generalist Company Name － City , State Process Improvement Implemented new Bio-metric clock and attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading. 01/2008 to 06/2011 Company Name － City , State Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone. 04/2000 to 01/2008 HR REPRESENTATIVE Company Name － City , State Answered employees questions regarding benefits and HR Policies. Investigated and resolved employees inquiries and complaints in a timely manner. Processed all new hires, transfers, Leave of Absences and terminations. Produced monthly headcount report and processed all merit increases and bonuses. 01/1997 to 01/2000 HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR Company Name － City , State Provided general administrative support to HR Director, Generalist and Staffing team of five. Delivered new hire orientation of benefits and payroll procedures for all new hires. Processed all payroll functions such as new hires, terminations, Leave of Absences. Education 2003 Associate of Arts : Sociology Business Management HUNTER COLLEGE － City , State Sociology Business Management BOROUGH OF MANHATTAN COMMUNITY COLLEGE － City , State Languages Able to read, speak and write Spanish Skills administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end

HR

FLORAL DESIGNER Summary Floral Designer with more than six years experience in artistically arranging real flowers, leaves, and other decorations; making bouquets, wreaths, wedding decorations, and other kinds of floral designs. Experience Floral Designer 08/2017 Company Name City , State Floral Designer Freelancer 06/2017 Company Name City , State Floral Designer Freelancer 11/2016 Company Name City , State Created exciting wedding arrangements, bridal bouquets and centerpieces. Floral designer 08/2015 to 06/2016 Company Name City , State Decorated luxurious rooms for VIP guests (such as Presidents, Princess of Thailand, Arab Sheikhs).  Ordered and purchased flowers from growers and wholesalers. Designed lobby flower arrangements. Decorated private hotel rooms and private dinners. Designed, arranged, and wrapped varieties of spiral bouquets for guests. Floral Designer 09/2013 to 07/2015 Company Name City , State Created exciting wedding and anniversary arrangements, bridal bouqets and centerpieces. Floral Designer 08/2011 to 06/2013 Company Name City , State Designed holiday, wedding, and graduation event displays using fresh flower arrangements. Decorated hotel halls and private rooms. Stocked, cut, and watered plants and flowers. Itemized and totaled purchases for individual and corporate customers. Ordered and purchased flowers from growers and wholesalers. Ensured health and cleanliness of flowers and foliage before storage. Answered telephones, took orders, wrapped arrangements. Advised customers on how to look after the flowers or plants they buy. Highlights Understanding art, style, and use of color  Makeing up bouquets and arrangements based on own ideas, design books and customers' requirements Wrapping arrangements and gifts  Creating exciting pieces within a budget or with limited resources  Experienced in a wide variety of live flowers Organized to keep on top of multiple orders and complicated projects Education 2003 Republican Art College City , Uzbekistan Skills Painting, swimming, cooking, photographing, playing piano

DESIGNER

CONSULTANT Experience 09/2016 to 08/2017 CONSULTANT Company Name － City , State Supports the planning, organization, development, and direction of overall operation of a $1M Substance Abuse and Mental Health Services Administration grant during its no cost extension. Provides information, technical assistance and training to ensure the program operates in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention are met/maintained on an individual basis. Collaborates to present on "Alcohol and drug risk patterns of patients screened by advanced practice registered nursing (APRN) students" at the 13th annual meeting of the International Network on Brief Interventions for Alcohol and Other Drugs, Lausanne, Switzerland. Ensures program is in compliance with applicable state and federal guidelines and writes final financial and program report for submittal to SAMHSA. 01/2016 to 08/2016 GRANT PROJECT COORDINATOR Company Name － City , State Planned, organized, developed and directed overall operation of an alcohol screening, brief intervention and referral to treatment (SBIRT) training and evaluation project for 8 Advance Practice Registered Nurse (APRN) programs in three states using a $1M Substance Abuse and Mental Health Services Administration (SAMHSA)grant. Served as Project Director by applying knowledge of administrative procedures of budget, procurement, personnel and other administrative functions to ensure project activities were completed on time, within budget, and met their goals. Worked to ensure the program operated in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention were met/maintained on an individual basis. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Collaborated to resolve web-based training and survey accessibility problems. Produced, edited and published several SBIRT training videos to sbirtonline.org and YouTube using on-the-job training. 07/2014 to 09/2015 PATIENT ADVOCATE Company Name － City , State Planned, organized, developed, and directed Social Services in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the Cancer Life Center patients were met/maintained on an individual basis. Provided health education, case management and support to 300+ patients diagnosed with cancer, their families and care providers resulting in significantly fewer hospitalizations and reduced costs for care amongst supported patients. Assisted in developing a nationwide model for cancer navigation using guideline-driven cancer management strategies and a $15 million Centers for Medicare and Medicaid Services Innovation Grant. Guided the work of several staff in resolving problems with reporting weekly progress towards defined goals, reviewing and evaluating statistical reports as well as collaborating with patients and their families to increase patient medication compliance and attendance to scheduled physician appointments. 04/2010 to 04/2014 GRANT ACCOUNTS OFFICER Company Name － City , State Planned, directed and implemented program through which $137.6M Department of Housing and Urban Development (HUD) grant was administered to purchase and redevelop 1,246 affordable housing units in five states within three years; defined scope of 300+ projects, tracked project and overall program progress, created and distributed project status reports; reviewed and approved contracts, provided guidance on reporting and payment; Communicated with local municipalities, small governments and community groups to study environmental health problems and methods of disease prevention, coordinated nationwide environmental health protection programs, and evaluated and improved health education programs. Created, submitted and processed invoices and expenses totaling $37M, paying close attention to detail. Coordinated meetings with internal and external staff, collaborated to ensure individual projects were completed on time and within budget. Attended conferences/meetings and reviewed literature to stay abreast of current knowledge and issues. Monitored contractor compliance with specified programmatic and federal benchmarks in achieving their goals. Presented on "National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements for HUD Nonprofit Grant Recipients" to Habitat for Humanity International administrative staff, contractors and developers. Awarded a Certificate of Appreciation from Habitat for Humanity International. 05/2009 to 09/2009 PROJECT CO-COORDINATOR Company Name － City , State Planned, directed and executed the Women, Infant, and Children (WIC) Nutrition and Health Survey in Chicago using a National Institutes of Health grant. Scheduled and supervised 12 data collectors at six sites. In so doing, accelerated participant recruitment by identifying and correcting common misinterpretations of survey's purpose, risks, and benefits. Identified equipment needs, worked with principal investigator to develop data collection/information management system, compiled and delivered data collection packets, and on biweekly basis made purchase requests averaging $100. Evaluated program activities for compliance with organizational, state and federal guidelines. Recruited, interviewed, and hired 400 survey participants; recorded contracts and mailed financial incentives totaling more than $2,000. Education Doctor of Philosophy : Public Health Candidate Community Health Education Walden University TBD － City , State Public Health Candidate Community Health Education GPA: 3.3 2009 Master of Public Health : Community Health Sciences University of Illinois at Chicago School of Public Health － City , State Community Health Sciences Capstone: A Qualitative Assessment of Alzheimer's Disease Services and Programs GPA: 3.4 2007 Bachelor of Arts : Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City , State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree and more than seven years of experience planning, organizing, developing and directing social service projects. Possesses excellent communication and organization skills, pays attention to details and innately listens, empathizes and responds to patients, families, internal and external partners. Forward thinking, emotionally intelligent and effective social services coordinator. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Communicated progress to leadership and staff at all levels through detailed reports and presentations. Recognized by management for exceptional planning, analysis, writing and leadership skills and promoted to healthcare consultant. Commended by colleagues and management for being flexible, diligent and thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS and Internet Skills administrative, administrative functions, attention to detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance

CONSULTANT

PLANT PROTECTION AND QUARANTINE TECHNICIAN Summary Environmental Biologist and experienced researcher with expertise in data collection and study. Analytical and detail-oriented. Highlights Certificate study in Wetlands Identification and Delineation Proficient in Microsoft Office suite Excellent verbal and written communication skills Knowledgeable about invasive insects and plant hosts Undergraduate thesis study "Species Diversity of Lepidoptera in Oak Hickory and Northern Hardwood Forests of Luzerne County, PA Accomplishments Keystone College Academic Honor Award -Dean's List Spring 2011 and Fall 2008 Mildred Wrigley Ryder Scholarship Fall 2009 and Spring 2010 Joseph Sirotnak '66, Esq., Memorial Scholarship Fall 2007 and Spring 2009 Experience Plant Protection and Quarantine Technician May 2011 to August 2011 Company Name － City , State Regional specialist independently conducting Asian Long-Horned Beetle and Emerald Ash Borer ground based visual surveys in eight northeastern Pennsylvania counties. Implemented PPQ standards which safeguards agriculture and natural resources from risks associated with plant pests to ensure an abundant, high-quality forest canopy. Employed industry standards effectively collecting forest and insect field data and reporting results in a timely manner. Forest Insect Pest Aide I May 2009 to August 2009 Company Name － City , State Forest Insect Pest Aide May 2008 to August 2008 Company Name － City , State Emerald Ash Borer, Asian Longhorn Beetle, Sirex Wood wasp and apiarian surveys in Lackawanna County, PA (2008) and 10 northeastern Pennsylvania counties (2009). Accurately identified plant hosts utilizing a dichotomous key, enabling placement, baiting and monitoring of Lindgren Funnel, sugar bait, IPM Tech panel and purple panel insect traps. Operated and maintained PDA owned 4x4 pickup truck and Panasonic Toughbook computer with Global Mapper and Microsoft Office software. Trail Steward and Workshop Staff Member May 2007 to August 2007 Company Name － City , State Trail maintenance of Keystone College's 160-acre Woodland Campus and Lake Manataka Environmental Field Station, hazardous tree removal and firewood harvest. Provided field support at Watershed Explorers Workshop performing water quality monitoring of local lakes and streams utilizing Secchi depth, temperature, conductivity, oxygen depth profile, benthic macro invertebrates, taxa richness and fish indices. Employing methods of electro fishing, seining and kick nets; collection and identification of macrophytes. Flammulated Owl Research Lab Technician September 1998 to January 1999 Company Name － City , State Laboratory analysis and documentation of Flammulated Owl prey delivery video, operating video editing equipment. Field data analysis of nest site foraging habits to determine regional insectivorous dietary selection, consumption, prey density and diversity. Organized insect collections with stereomicroscope, and invertebrate field guide. Analysis of insect energy content, utilizing caloric centrifuge, to determine caloric requirements of individual nests. Results provided support of undergraduate independent study at the University of Nevada-Reno and David P. Arsenault's unpublished thesis for the Degree of Masters of Science in Environmental and Natural Resource Science. Wildlife Biology Field Assistant May 1998 to September 1998 Company Name － City , State Assisted in avian field surveys utilizing research data analysis to determine the condition of the current population of Flammulated Owls in western New Mexico. Collected nest site and microhabitat forest density measurements with Garmin GPS unit, fiberglass tape, spherical densitometer, clinometer, telescoping pinhole camera and video recording equipment during constant monitoring of survey routes along the Continental Divide, New Mexico. Participated in broadcast surveys, observed nest site selection, flight patterns, observed and collected foraging rates and prey selection data, used targeted mist nets to capture, band and take blood samples for DNA fingerprinting, observed nest and brood habits and fledgling success. Education Certificate : Wetland Delineation and Identification , 2012 Rutgers, The State University of New Jersey － City , State , US Bachelor of Science : Environmental Biology , 2011 Keystone College － City , State , US Affiliations Keystone College Eco Club North American Bird Phenology Program Certifications American Red Cross First Aid and CPR training FEMA Federal Emergency Management Training Skills Skillful application of bench chemistry in a lab setting by adhering to standard operating procedures. Ability to analyze and test basic wet and dry chemistry obtaining qualitative and quantitative chemical measurements. Capacity to follow recipes and formulate mixtures based on manufacturer's specifications. Keen technical and mechanical ability. Strong work ethic and the ability to work collaboratively or independently under a variety of challenging conditions.

AGRICULTURE

VP, PRINCIPAL Summary I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is 4LT(Listen,Learn,Love,Lead and earn Trust). Skills Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads Extensive experience in building and deploying large scale applications in cloud environment(AWS) Deep expertise in advanced data modeling, data management and data governance Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology Hands-on development/business manager and principal solution architect Deep expertise in front office, middle office and back office related business workflows in the financial industry. Deep expertise in financial instruments modeling including complex derivative products Portfolio and investment management Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies. Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner and ability to solve complex business problems An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation and exposure experience IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018 Experience 01/2003 to Current VP, Principal Company Name － City , State Architected and developed an innovative product called "IBOR 1.0" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007. Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product. Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row. Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production. Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013. Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements. Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform. My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture. Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system. Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications 12/2001 to 01/2003 Senior Software Engineer Company Name － City , State As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions. 03/2001 to 12/2001 Database Developer Company Name － City , State As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle. 01/1998 to 03/2001 Oracle Developer Company Name － City , State As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products. Hospital Management System Shares Management System Asset Management System Payroll and Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education and Training 09/1998 Master of Science : Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) : Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner - 2020 RLF(Leadership for Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain

AGRICULTURE

INTERN Highlights Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram Experience January 2016 to May 2016 Intern Create and implement strength and conditioning workouts for spring season. Monitor weight lifting form and technique. Provide feedback and apply knowledge to strength training and conditioning programs. Organize and prepare equipment daily for strength and conditioning programs. August 2015 to December 2015 Company Name City , State Fitness Intern Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards. August 2013 to May 2016 Company Name City , State Student Assistant Utilize Front Rush website to enter football and lacrosse recruit and roster information. Organize and coordinate football recruiting events during the fall, including giving tours. Provide office support for football and lacrosse coaches. Restock office and break room supplies. May 2013 to December 2015 Company Name City , State Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency). Trained in operation and safety of a stand up and sit down forklift. Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes. Operated label machine allowing for continual operation and upkeep. Education May 2016 BALDWIN WALLACE UNIVERSITY City , State Bachelor of Arts : Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education BW Deans Award, Spring 2014 and 2015 RELATED BALDWIN WALLACE UNIVERSITY City , State Professional Affiliations Pre- Physical Therapy and Exercise Science Club ACTIVITIES Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity Skills client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website

FITNESS

EXECUTIVE CHEF III Summary Experienced and well rounded Executive Chef. Creative, innovative, and ambitious. Classically trained in Le Cordon Bleu French Cuisine in Scottsdale, Arizona. Highly skilled in all cooking methods and ethnic cuisines. Competencies Expert proficiency in PC and Mac Programs Expert Understanding of HACCP and State Sanitation Standards Focused and disciplined Well Versed Palate ServSafe certified Food handlers card High volume production capability Expert Understanding of Food and Labor Control Measures Experience Company Name City , State Executive Chef III 01/2016 to 08/2016 Reduced food costs by 7 percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Company Name City , State Presence 03/2014 to 01/2016 Company Name City , State Regional Executive Chef 03/2014 to 01/2016 Quickly and courteously resolved all guest problems and complaints. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Validated weights and pricing with a scale printer machine. Prepared a variety of local and seasonal specialties which contributed to a 15 % boost in sales during the summer months. Reduced food costs by 6 percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Company Name City , State Garde Manger/Production Manager 11/2012 to 03/2014 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Actively participated in staff meetings and operated as an effective management team leader. Company Name City , State Owner 11/2011 to 10/2012 Built and fostered a team environment Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Displayed a positive and friendly attitude towards customers and fellow team members. Company Name City , State Sous Chef 10/2009 to 07/2011 Expert in final plate preparation with authentic presentation. Built and fostered a team environment Correctly and safely operated all kitchen equipment in accordance with set guidelines. Persistently strove for continual improvement and worked cooperatively as a team member. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Displayed a positive and friendly attitude towards customers and fellow team members. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Set up and performed initial prep work for food items such as soups, sauces and salads. Developed strategies to enhance catering and retail food service revenue and productivity goals. Company Name City , State Sous Chef 04/2009 to 09/2009 Set up and performed initial prep work for food items such as soups, sauces and salads. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Developed strategies to enhance catering and retail food service revenue and productivity goals. Prepared healthy, enjoyable breakfasts and dinners for diners. Quickly and courteously resolved all guest problems and complaints. Established and maintained open, collaborative relationships with the kitchen team. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Education and Training Associate of Arts : Le Cordon Bleu Culinary Arts Culinary Arts 2008 Scottsdale Culinary Institute , City , State Le Cordon Bleu Culinary Arts Culinary Arts Skills Administrative duties, Cash Handling, direction, HR, Inventory, Mac, Purchasing, Record Keeping, Retail

CHEF

EXECUTIVE CHEF Executive Profile More than twenty years of progressively responsible experience as a dynamic, resourceful and skilled Executive Chef with a proven success record in both fine dining and catering. Associate of Occupational Studies in Culinary Arts from The Culinary Institute of America. Supervised a staff of 40 to prepare as many as 5,000 meals per day. Highly organized; initiated and coordinated all pastry production for four restaurants and a catering company. Very professional; experienced in developing new food concepts and applications Skill Highlights Multi-operation hospitality management High degree of drive and determination Proven leadership skills Special dietary needs expert Adaptable Staff development talent Core Accomplishments Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.Created and explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants of 2011. Professional Experience Executive Chef 11/2014 to Current Company Name City , State Effectively plan and develop menus for the club considering factors such as product availability, food and service cost, marketing conditions and business volume. Ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Full accountability and responsibility for all Café/Kitchen operational functions. Additional roles in Ordering, Receiving, Inventory and Loss Prevention. Developed Scratch Pastry Program to produce and distribute from Bristlecones's kitchen to sister clubs. Premium Club Chef 01/2014 to 11/2014 Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversaw three fine dining kitchen operations and all aspects of food production to ensure high quality food standards are met on a daily basis. Change menus daily for two outlets and pastry menu for each home stand. Responsible for all non-game day catered events and some game day events. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Developed sratch menu and implement new items for game stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed scratch menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Develop own methods and recipes to create tasty vegetarian/vegan cuisine. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Developed and held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff, ordered and controlled food inventory. Trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale, which included wedding cakes, candies, savory pastries and other baked goods. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, forecasted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills Budgets, Cooking, Costing, Inventory, Managing, Public Relations, Quality, Retail

CHEF

GLOBAL FINANCE ACCOUNTANT Summary Honest, reliable, dependable, hardworking, quick learner, enthusiastic, motivated individual with strong work ethics, who is results driven, detail oriented, and well organized with a fervent desire to learn and be part of a professional team which offers continued opportunities for professional and personal growth. Skills Excellent people and self-management techniques, Excellent Client or Business partner relations, Excellent Written and Oral communication abilities, Excellent problem-solving skills, File maintenance, Experience using Windows 98, 2000, 2007, 2010, 2013, Power Point, MS Outlook, MS Word, Bolt, MAC, Millennium, Internet, SAP 7.5, Sabre, Great Plains, Lawson HRIS, CSG, ProAlpha, Quick Books, Centricity, AS400, Oracle R11, Oracle R12, MAS 90, Kofax, Excel. Knowledge of Financial Management and human resource, SOX compliant procedures and ISO900. Experience Global Finance Accountant Oct 2016 to Current Company Name － City , State Process and Analyze invoices and expense reports to ensure appropriate approvals in accordance with CGE Expenditure Authorization Guidelines. Ensures accuracy of tax calculations for all invoice payments and accrues additional tax expense and payable during the posting process. Communicate with business partners and external vendors on invoice inquiries and other expense related activities. Apply company, cost center, general ledger (GL), and other required coding for financial information system entries to ensure accuracy of posting entries and accrual reporting. Compile and prepare standard reports for review by other associates and managers in accordance with accounting standards and company policies. Create, prepare and distribute weekly proposals to the team. Researched discrepancies and updated accounts with accurate information. Resolved reconciliation discrepancies in a timely manner. Ensure that company financial systems are robust, compliant and support current activities and future growth. Reconciled all Balance Sheet accounts monthly. Review the Financial Statements monthly to ensure accuracy. Managed company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate. Established a high level of credibility and manage strong working relationships with external parties including vendors and advisors prepare for financial audit and coordinate the audit process. collect and analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems. Financial Analyst / Accounts Payable Jul 2013 to Jan 2016 Company Name － City , State Process external invoices in R11/ R12 (Oracle) for multiple entities, domestic and foreign, within established service level commitments. Ensure processing of payments of invoices, refunds and expenses is in compliance with established key controls. Provide strong customer service, support and demonstrate initiative in preventing invoice issues. Research, and resolve invoice and payment issues with external vendors. Assist in documentation and implementation of a global Accounts Payable function. Train internal and external customers/ new employees on policy and procedures. Provide assistance, support and develop strong communications for the internal/ external business units Assist management with projects as necessary for the Finance organization. Communicated with various partners, including Corporate and Regional FP&A and counterparts and Finance Business Partners. Assist with internal and external SOX audits. Handled reconciliation of monthly statements Complete and review of account reconciliations.as a part of month end closing procedure. Responsible for the day- to-day general ledger accounting and financial reporting and analysis for assigned functional areas. Research and resolve Business Units inquiries for assigned functional areas. Provide financial tracking and maintenance support to Project Managers. Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating planning. Built strong knowledge of Visa's business through constant communication with the Business units from several different regions. Ensured financial data accuracy, integrity and consistency of information as well as organized documentation of results and data sources used. Support production of monthly reports including performing accurate variance analysis and outlining contributing factors. Financial Operations Analyst Jun 2011 to Jun 2013 Company Name － City , State Team player responsible for processing over 385,000 invoices annually. Handled reconciliation of monthly statements. Documented completion and review of account reconciliations.as a part of month end closing procedure. Audited merchandise invoices against internal purchase orders per SOX compliance. Responsible for overseeing the review of the daily settlement process to ensure that net cash settlements are complete, accurate, and posted in a timely manner. Reviewed vendor processes and transactions to ensure they are being performed accurately. Participated in SOX complaint projects. Processed and maintained accounting records for business units/sub-regional offices to ensure a high quality of accounting accuracy, timeliness of reporting and compliance to corporate policies per GAAP and SOX requirements. Handled and disputed chargebacks. Maintained lists of accounts receivable and payable. Updated vendor files and file numbers. Print and distributed monthly financial reports. Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating plan. Utilized business understanding to perform financial and statistical. Documented completion and review of account reconciliations. AP Manager / Accountant Company Name － City , State I 1/16-10/16. Partner with Controller to monitor weekly cash flow and prioritize payables. Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses. Lead integration and plan for all post-acquisition functions as it relates to accounts payable. Accountable for the ongoing analysis of process constraints, target costing projects, margin analysis, and tracing costs back to underlying activities. Coordinate and manage all payables-related audit requests. Uphold SOX and internal control standards by documenting and maintaining standard operating procedures. Manage accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting; ensures accuracy and timeliness. Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements. Survey operations to ascertain accounting needs and recommend, develop, and maintain solutions to business and financial problem. Acts as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purposes. Selects and hire employees for the Accounting/ Finance team. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares and recommends operating and personnel budgets for approval. Reconcile central travel account statements in the IExpense application. Audit card program reconciliations; ghost purchasing card reconciliations; and auditing expense report violations in the IExpense applications. Provide knowledge of policies and procedures, supporting cardholders and general employee based on. Travel and Entertainment related items and Purchasing Card related items. Education and Training M.B.A , Accounting 12/2016 Accounting Volunteer San Antonio Food Bank 6/17- Current Austin Humane Society Skills account reconciliations, Accounting, accounts payable, accounts receivable, accrual, acquisitions, AS400, auditing, Balance Sheet, budgets, business operations, cash flow, closing, Oral communication, Controller, costing, Client, customer service, documentation, equity, expense reports, Finance, financial, analyze financial information, financial audit, Financial Management, FP&A, financial reports, financial reporting, Financial Statements, functional, general ledger, general ledger accounting, ghost, GL, government, Great Plains, HRIS, human resource, ISO, Lawson, MAC, MAS 90, Excel, MS Outlook, Power Point, 2000, Windows 98, MS Word, Millennium, month end closing, Office Management, Oracle, payables, personnel, policies, problem-solving skills, processes, coding, proposals, Purchasing, quality, Quick Books, File maintenance, reporting, Research, Sabre, San, SAP 7.5, SOX compliance, settlements, strategic, tax, Team player, variance analysis, Excellent Written

FINANCE

PROCESS CONSULTANT Professional Summary Experienced operations manager and entrepreneur who built 4.5 million dollar company without start up capital or outside investment. Supremely organized with ability to identify and solve challenges in growth environment, performing at peak when boundaries are in constant state of change. Visionary professional excels at recognition and anticipation, coupling ability to diagnose with skill to execute. Confident negotiator who understands nuances of variables, timing, and leverage in negotiation. Strength Finders: Analytical/Context/Command/Futuristic/Relator Key Skills Negotiations Strategic thinker Team building Driven Advanced problem solving skills Operations analysis Process development and execution Employee training, support, and development Project management Professional Experience Process Consultant January 2014 to Current Company Name － City , State Develop processes that allow company use of business metrics to provide both macro and micro analysis of company performance. Provide structure from which to scale operations, identifying productive and unproductive work activity. Determine then deploy management practices for small and medium sized business to operate with increased financial clarity and operational efficiency. Process requires macro understanding of a given business's primary economic driver. Once identified, modify processes to simplify the execution of that driver. Full conversion to objective business practices, eliminating management decisions made in a vacuum. Objective is often met by defining strict data entry process and schedule, returning data faster and more accurately, then requiring all decision making be originated from the most current information available. Implement and deploy procurement processes to optimize cost savings, ensuring proper leveraging of organizational buying power. Director of Operations January 2012 to January 2014 Company Name － City , State Converted company culture from subjective management driven by opinion to objective management driven by data. Streamlined accounting system to be deployed as management tool, thereby changing organizational behavior to respond to financial goals. Achieved 14% savings in operational costs by applying line item approach to attacking costs, starting from highest cost to lowest. High to low formula proved cost effective as buying power leverage and ROI were optimized. Recognized changing business climate required more nimble communications, researched available solutions, negotiated cost effective pricing, then deployed "cloud" management of company data and IT processes. Authored and deployed best practices for hiring of employee and sub contracted labor resources, exposing corporate strength and weakness points in human resource management. Provided general and accurate understanding of company cash flow needs in a volatile revenue environment. Founder, President and CEO January 2002 to January 2011 Company Name － City , State Founded company which provided corporate housing services to corporate clients and relocating individuals. Managed sales volume growth from $52,000 in 2002 to sustained volume of 2,000,000 in 2004, with company revenues reaching $4,500,000 in fiscal 2011. Managed temp housing procurement for Toyota Motor Manufacturing expansion into Blue Springs, Mississippi. Demand for apartments far exceeded local supply, requiring swift and creative negotiation to inspect and procure all available apartment space in a condensed time period. Through complex acquisition of both apartment and hotel supply all team members were placed on the ground on time and in line with cost budget. Project generated $2.3 million in revenue at targeted gross margin and doubled company apartment inventory. Expanded and managed operations in Cincinnati, OH and Lexington, KY. Provided service to customers in other area markets, including Louisville, KY, Columbus OH, and Dayton, OH. Recognized that gross margins were damaged by ineffective leasing policies, and aggressively adjusted lease procurement practices to decrease leasing costs without compromising sales volume or raising overhead. The results were dramatically improved margins and company profitability. Maintained high margins by proactive management of apartment inventory, strategically matching customer demand to available space. Twice negotiated deals to double company revenue by expanding to out of state markets. Provided daily operational support to out of market employees, directing activities by intelligent use of market performance data. Successfully developed co-branding relationships with vendor partners to supply Vesta customers with no cost products in exchange for market exposure. Recognized in Entrepreneur magazine for fast "no excuses" growth. Consistently sold apartment inventory to industry competitors due to high service standards and effective quality control practices. Developed and managed highly effective employee base with very low rate of attrition. Recognized for providing exceptional employee support by employing a "listen first" approach. Navigated through recession by focusing like a laser beam on key company revenue drivers and primary costs. Company remained cash flow positive by quickly mobilizing in September 2008 to meet fast changing market conditions. Applied high level cost analysis to company, deploying new procurement processes to secure 11% COGS year over year reduction from 2008 to 2009. Surveyed for customer feedback, leading the industry by being first to include high speed Internet and flat screen TVs as standard items in all apartments. The cost was absorbed by increased demand for service. Notable corporate clients: L-3, Proctor and Gamble, Toyota Motor Manufacturing. Education BA : 1987 University of Wisconsin Green Bay － City , State GPA: GPA: 3.47 GPA: 3.47 Languages German (Professional working proficiency) Personality Analyst, idealist, goal setter, personal development, political junkie, CNBC, humor, neat, spontaneous, visual, Apple, forward thinker, bold, confidence, fitness, investments, optimism, cool design, service, travel, humility, curiosity

CONSULTANT

CUSTOMER SERVICE ADVOCATE Summary Enthusiastic and hard-working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority. Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Meticulous attention to detail Results-oriented Self-directed Time management Experience Customer Service Advocate 09/2014 to 03/2015 Company Name City , State Provide customer service and support. Handle member calls via telephone as it relates to their prescriptions. Collected customer feedback and made process changes to exceed customer satisfaction goals. Placing refill orders and tracking order status. Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Collection Specialist II 05/2015 to 10/2015 Company Name City , State Complete collection calls and/or correspondence in a fast-paced goal oriented collection department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustment, resolve clients discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation and processing credit memos. Accountable for reducing delinquency for assigned account. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Teller/Sales Associate 09/2012 to 09/2013 Company Name City , State Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Complete customer transactions related to their accounts and resolved any revolving issues. Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts. Followed the established policies in accordance with the bank and the supervisor's direction. Recorded all transactions promptly, accurately and in compliance with bank procedures. Collections Specialist 03/2010 to 09/2012 Company Name City , State Complete collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Dispatcher 02/2008 to 10/2009 Company Name City , State Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information. Receive incoming calls, answer questions, and provide information to technicians via telephone and company data-base systems. Maintain accuracy in updating files and logs. Relates effectively to those contacted in the course of work. Performs other duties as required trouble-shoot for onsite technicians, assist and transfer technicians to proper areas. Customer Service /Sales Associate 01/2007 to 02/2008 Company Name City , State Cash checks using established risk analysis (as defined in current training manuals and/ or policies and procedures materials) avoiding return items. Follow appropriate cash handling and inventory procedures. Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transaction, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services. Provide professional and courteous customer service while receiving incoming customer inquiries and face- to- face request. Maintain, count, receive, balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets. Perform opening and closing procedures, including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe. Follow security and safety policies and procedures in order to maintain a safe working environment; protect company assets and most importantly, the employees. Maintain schedule flexibility to work in other centers and shifts as needed. Inside Sale Representative 06/2004 to 12/2006 Company Name City , State Made daily outbound sales calls as a source for leads determined by qualifying accounts. Solicit revenue opportunities from new and existing users (exclusive of charge accounts handled by outside sales professional). Assist in the implementation of marketing strategies nationally. Set up of accounts and application of discount codes where approved. Act as a liaison between customers and field operations to ensure optimal service levels were continuously met. Assist with special projects as assigned. Education Associate of Science : Health Administration El Centro Community College City , State , usa Health Administration State Skills Skills Microsoft Suite Proficiency RightFax Ventura Lotus Notes 10 Key (By Sight) Data Entry Dispatch Collections Customer Service Sales Cash Handling

ADVOCATE

MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented and self-motivated, with a strong background in the energy sector leading managed pressure drilling operations.  Resourceful and adaptable due to the ever-changing nature of the military and the oil and gas industry. Desire to expand upon multi-skilled background through new challenges and opportunities.   Core Qualifications Results-oriented Excels in equipment  troubleshooting and situational problem solving. Reports generation and analysis Training and development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy  Experience Company Name City , State Managed Pressure Drilling Field Supervisor 07/2014 to Current Supervise the design, implementation, and execution of Managed Pressure Drilling projects for offshore drilling operations. Lead teams of 3-5 personnel in the integration and operation of pressure control systems and equipment tailored to the client's needs. Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise. Adapted to many roles due to the recent down turn in the energy sector, including: project management, engineering assistance, logistics coordination, and technical consulting. Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities. Managing client relationship and supporting marking and sales functions within the Organization Identifying and Managing Continuous Improvement Opportunities within the operation   Assist Sales and Marketing Functions in Identifying Opportunities to Expand Market share  MPD Control Systems Technician 06/2012 to 06/2014 Technical knowledge of pressure control systems to include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking and Communications. Integration of hydraulic modeling, well data, and design to control systems. Operation of various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K. Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un-drillable wells to completion. Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process. Company Name City , State Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician 07/2008 to 07/2011 Carrier Airborne Early Warning Squadron 115 - Supervised the Electrical Division in the repair and maintenance of aircraft electrical systems over 6 cruises while deployed to the Western Pacific Ocean on board USS George Washington.  Accountable for 7 sailors and 5 E-2C Hawkeye aircraft. Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation and supply. Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist. 2010 Junior Sailor of the Year. Company Name City , State Line Division Supervisor / Plane Captain / Aviation Electrician 08/2005 to 07/2008 Carrier Airborne Early Warning Squadron 120 Supervised crew of 15 in the daily inspection and servicing of twelve E2-C HawkEye and four C-2A Greyhound aircraft during 14 detachments.   Completed training prerequisites 4 months ahead of schedule, resulting in promotion to night supervisor.  Reduced fleet downtime by 30% by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes. Education Bachelor of Arts : Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School , City , State , USA IADC WellSHARP Supervisor Level Drilling Operations, Surface, Subsea 2016 MSTC , City , State , USA HUET & BOSIET   Helicopter Underwater Escape Training Basic Offshore Safety Induction and Emergency Training 2013 Schlumberger DPM Training , City , State , USA MPD / DPM Training (2012-2013) Well Bore Construction Drilling Fluids Intro to Directional Drilling BHA & Drill String Engineering Hydraulics for Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD , Multiphase MPD Operations Pressure Mud Cap Drilling   Advanced Auto-choke, Pressure Control 101 Control Systems Tech Basic & Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics and Technical Training (2005-2006) MPD Projects/Clients Shell - Mars, Olympus, Perdido ConocoPhillips Alaska Walter Oil &Gas EnVen Energy Ventures Castex Energy W&T Offshore Chevron - Genesis, Lineham Creek Encana Corporation

AVIATION

TEACHER Core Accomplishments Girl Scouts of the Missouri Heartland ­ Cole County Service Unit Manager, Community 2012 ­ present Involvement & Professional Develop and present engaging and timely written and electronic organizational training Affiliations materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety. Janet's Dance Studio, Fulton, MO ­ Studio Manager, 1999 ­ 2009. Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts. Professional Experience 08/2009 to Current Teacher Company Name Jefferson City Experience Public Schools (JCPS) Curriculum Utilize formative/summative assessment data, collaboration with colleagues, and development & current research-based educational strategies to design lesson plans and instruct alignment; students at a variety of developmental levels to achieve academic success. project mgmt.; Implement district-level educational programs, including Balanced Literacy/Guided staff leadership & Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling. training; student instruction & Successfully model and implement character education and proactive discipline through assessment Positive Behavior Support (PBS). Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum. Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment. Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices. Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms. Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum. Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators. Selected as a "JC Lead" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS. Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types. Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards. Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement. 01/2004 to 01/2009 Teacher Company Name Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment. Selected for "Leadership Academy"; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers. Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams. Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics. 08/1999 to 01/2003 Education December 2014 DESE Initial Administration Certification, Principal K-8 : Curriculum Leadership William Woods University Curriculum Leadership Master of Education : Educational Leadership and Policy Analysis University of Missouri Educational Leadership and Policy Analysis Graduated with distinction Bachelor of Science : Elementary Education Elementary Education DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts Skills academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching

TEACHER

TEACHER Facebook: Lamaestram4kidscare@yahoo.com Email: mariela28perez@gmail.com Professional Summary Highly motivated, teching professional with over 10 years of experience in a fast-paced consulting environment. Extensive experience supporting young children and parents clients consultants in high-profile technology projects. Exceptional analytical ability and talent for managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup & Monitoring Microsoft Project Microsoft office Microsoft Excel Power point Skills MS Office proficient [35] WPM typing speed PowerPoint Multilingual in [English] and [Spanish] Bilingual in [spanish] Able to lift [40] pounds Art designer : children project, children music finger play, flyers, webs Ex: Facebook Loves children Adept at working with special needs children Energetic caregiver Home school educator Course planning Performing artist Emotionally supportive Friendly and likeable Dependable Calm under pressure Fast learner Work History Teacher 05/2008 to 07/2012 Company Name – City , State Teacher Daycare, Kid's Imaginations: Advanced administrative and project support for younge children-level consultants for special holiday project, activities, music, art, langue arts. Project Coordination/Management Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients. Coordinated project plan, scheduling and budgeting for small but high-profile project during project manager's absence. Praised for initiative and problem-solving abilities. Advanced Administrative Support Prepared best-practice guidelines for archiving project documents. Guidelines simplified document management process and were adopted company-wide Conducted research and trained staff on new teachers assitant guiding the class rutine and activities for circle time. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Instructed children on proper health and personal habits. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Communicated openly with children's parents about daily activities and behaviors. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Made nutritious breakfasts, lunches, dinners and snacks for the children. Teacher 03/2005 to 05/2007 Company Name – City , State Advanced administrative support to top class room executive in fast-paced training staff daycare. Project Coordination/Management Coordinated the research in projects of activities for the client- child winning training proposals. Streamlined proposal development process, resulting in significant time savings. Created new client tracking system usining internet to fine activities. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Dressed infants and toddlers and changed their diapers. Continually kept abreast of toy and child-related recalls and safety warnings. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Allowed for ample outdoor recreation time. Made nutritious breakfasts, lunches, dinners and snacks for the children. Maintained a child-friendly environment with access to outdoor activities. Engaged with children on an individual basis in a pleasant manner. Teacher Aid 07/2003 to 03/2005 Company Name – City Advanced administrative support to top class room. executive in fast-paced training staff daycare. Consultants for special holiday project,. activities, music, art, langue arts. Encouraged good behaviors using the positive reinforcement method. Established a safe play environment for the children. Organized and engaged in recreational activities such as games and puzzles. Communicated openly with children's parents about daily activities and behaviors. Meticulously sanitized toys and play equipment. Encouraged children to be understanding of and patient with others. Made nutritious breakfasts, lunches, dinners and snacks for the children. Allowed for ample outdoor recreation time. Education Associate of Applied Science : Early Childhood Education 2012 St Augustine college - City , State Associate : Applying Science Applying Science Early Childhood Education (AASECE) St Augustine college 2012 Skills administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher

TEACHER

SALES MANAGER/ TERRITORY SALES MANAGER Experience Sales Manager/ Territory Sales manager 02/2014 to 08/2015 Company Name City , State Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform. Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform. Marketing Executive/Senior Sales Consultant 04/2011 to 01/2014 Company Name City , State Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan. Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013. Business Manager 06/2008 to 03/2011 Company Name City , State Selling online advertising, sponsorships, Contest to stategic accounts and new customers. Local Sales Manager 10/2004 to 06/2008 Company Name City , State Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times "Rules of the Road" Award for Top Performer 2007. Retail Account Executive/Internet Advertising Manager 08/1998 to 10/2004 Company Name City , State Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites. Senior Buyer 08/2015 to Current Company Name City , State Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales events and selecting the final products for sales events.  Neotiating pricing and terms. Remote Senior Buyer (Fayetteville, AR) 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for slaes events.  negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for sales events.  Negotiating pricing and terms. Remote Senior Buyer in Fayetteville, AR 08/2015 to Current Company Name City , State Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales andselecting the final products for sales events. Negotiating pricing and terms. Education MBA UNIVERSITY OF ARKANSAS City , State B.S : Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City , State Business Administration/Marketing High School Diploma MANSFIELD HIGH SCHOOL City , State Skills Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites

SALES

OPERATIONAL CHEF Professional Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Talented [job title] with a strong background in [area] . Portfolio available at [URL] . [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team. Core Qualifications Results-oriented Operations management Client-focused Excel in [areas of expertise] Financial records and processing Contract negotiation/review/drafting Proficiency in [area] Quick learner Computer proficient Reports generation and analysis Contract auditing Training and development Change management Change management Personal Information Place of Birth: Sheffield, UK Date of Birth: 3rd of September, 1970 Present Resident in Berlin, Germany Sex: Female Status: Married with 1 child (age 4) Hobbies: International Travel, Hiking, Tennis Experience Operational Chef January 1999 to January 2015 Company Name － City , State Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems. Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process. Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on "End of Year," 2012, 2013, and 2014 spending obligations in the total amount of $27.2M. Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections. Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO). Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M. Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request. Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion. Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises. Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs. Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support. Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU. Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments. Supervised the execution of weekly supply, warehouse and embarkation training. Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours. Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals. Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained. Coordinated and supervised upgrades of 35 facilities with the new "Marine Corps Recruiting" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers. Coordinated and supervised Statewide" pool function of over 500 participants and their families. Ensured that all logistical support and safety was effectively executed. Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10. Maintained service of 147 local telephone/86 cellular lines. During district inspection, fiscal, supply, logistics and telephone sections were found "mission capable" with noteworthy accomplishment. Drafted military and nonmilitary correspondence. Developed and led training programs in preparation for combat. Wrote office job descriptions and directives. Education Back Save & Next TERMS & CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US POWERED BY © 2016, LiveCareer, Ltd. All rights reserved. Skills Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis Additional Information CHOOSE TEMPLATE BUILD YOUR RESUME FINALIZE DOWNLOAD Finalize Your Resume Templates Spelling Print Download Email Resume Sections Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association

CHEF

RECEPTIONIST AND VETERINARY TECHNICIAN Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading QuickBooks expert AR/AP Medical terminology Mail management Self-starter Motivated Dependable Power Point proficiency Outlook proficiency Internet research Dedicated with a reputation for consistently going beyond what is required Experience Receptionist and Veterinary Technician June 2007 to September 2014 Company Name － City , State Scheduled surgeries and routine appointments Drew blood samples Developed X-rays Managed inventory and documentation Ordered medical supplies and animal food Administered vaccines, medication and performed lab tests Assisted in surgeries and euthanasias. Administrative Specialist and Personal Assistant May 2013 to December 2013 Company Name － City , State General administrative responsibilities included coordination of calendars (scheduled and coordinated arrangements for meetings, anticipated conflicts and needs), processed expense reports, and regular communications for cross-functional departments. Provided systems support, establishing appropriate documentation and tracking of business processes include budget reports, and updating church members on New Songs custom computer program, CCB Demonstrated excellent knowledge of skills with specific and commonly used office software (e.g., MS Office, Excel, and Power Point), expert knowledge of New Song Community Church's specific processes (e.g.,CCB.), and kept current on all training and upgrades. Created mail distribution process and maintained on a daily basis Used appropriate discretion in the management of information and managed confidential New Song Community Church's information in a professional manner. Balanced tasks, activities, and productively set priorities of projects in conjunction with pastor's needs. Understood the strategic business objectives of Assimilation within the church including managers and staff to execute appropriate administrative tasks to accomplish business objectives productively. Created and maintained spreadsheets to accurately track expenditures by project. Administrative Executive and Accountant February 2013 to December 2013 Company Name － City , State Provided excellent customer service to clients. Provided assistance to staff by performing general office work such as filing, scanning, printing and invoice processing. Prepared invoices, billed clients, and initiated payment plans if necessary. Provided constant telephone, in-person, and e-mail contact with customers. Responsible for managing the office (answered phones, filed, prepared monthly financial reports and financial analysis, etc.). Presented quotes to customers for communication services Accountable for cash transactions, and balance incoming revenue on a daily basis. Managed accounts receivable and accounts payable by the use of Quicken Books. Fitness Executive and Corporate Sales Representative November 2011 to December 2012 Company Name － City , State Engage members and prospective members in product sales and promotions. Schedule preventative maintenance and vendor management Maintain corporate partnerships and drive lifetime membership sales. Responsible for daily currency handling. Ability to perform CPR and use an AED. Greet and assist all members and staff in any needs or issues that arose within the club on a daily basis. Education Associates Degree : Business Management , 2007 Harford Community College － City , State , United States Emphasis in Business Management and Biology Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified : Fire Science , 2005 Maryland Fire and Rescue Institute － City , State , United States Diploma : 2004 North Harford High School － City , State , United States Graduated with honors Presidential Academic Achievement Award Student government representative Interests Chiari and Syringomylia Foundation: As a sufferer and member of Chiari and Syringnomylia Foundation it is an organization I hold very dear to my heart. I have promoted, fund-raised and organized charity walks. I have gotten corporate sponsors and donors as well as organized doctors and speakers to present and educate on the subject. Bel Air Volunteer Fire Company: As a member of Bel Air Volunteer Fire Company, I was trained to provide emergency medical care, maintain composure in stressful and high intensity situations. I also was taught defense yet safe driving of an ambulance as well as filing proper state documentation. I also served as support to other fire stations and community functions. Habitat for Humanity: As an active participant in Habitat for Humanity, I helped rehabilitate, restore and build housing for the less fortunate in my local community. I learned a sense of community, hard work, dedication and appreciation. March of Dimes : As a participant and volunteer of March of Dimes, I have fund raised hundreds of dollars for babies and children with Diabetes. I have also walked numerous miles in their honor. I have worked registration tables and water booths. Skills AR/AP, administrative, billing systems, business processes, CPR, excellent customer service, filing, financial, insurance, inventory, Excel, MS Office, Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books,

FITNESS

SALES ASSOCIATE Objective To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently. Core Strengths Approachable Flexible Dedicated team player Reliable and dependable Work Experience 04/2016 to Current Personal Trainer & Fitness Instructor Company Name - City , State Suggested exercise modifications to individual students to avoid strain and. injury. Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class 06/2015 to 04/2016 Fitness Instructor Company Name - City , State Taught Dance Fitness, Spin and Power. Designed each class to match the skill and learning levels of all participants. Cleaned and organized studio after each group fitness class. 03/2015 to 03/2016 Vista Representative Company Name - City , State Helped underemployed, unemployed, and undergraduates further their  education through Continuing Education programs. Proctored C.R.C (  Career Readiness Career ) Testing  Helped with unemployment filing and weekly certification 02/2014 to 02/2015 Sales Associate Company Name - City , State Team player mentality Fitness programming specialist Verbal/written communication Zumba instructor Time Management Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need. Educational Background 2012 High School Diploma : General Studies Corinth High School - City , State , United States Teach Dance Fitness, Circuit Training, and Spin General Studies 2017 Associate of Arts : Business Administration Accounting Northeast MS Community College - City , State Business Administration Accounting Skills Cash handling Professional and friendly Positive attitude and energy Quality customer service ?

FITNESS

STUDENT Professional Summary Completed Bachelors of Science in Interdisciplinary Social Science and Minor in Conflict Analysis and Trauma Studies in August 2015. Possesses strong interpersonal skills and a desire for a career in social sciences. Served 8 1/2 years' in the US Army with experience in professionalism, dedication to duty, and integrity. Extensive background in Executive Administrative affairs over a 4 year period, including experience in employee training, personnel information management, counseling and mentorship, conflict resolution, general office operations, communication, mediation, and coordinating travel. Demonstrated success in developing training modules and coordinating ceremonies. Core Qualifications Personnel Management; Personnel Information Management; Proficient in Microsoft Outlook/Excel Word/Power point; Employee Relations; General Office Operations; Orientations/Ceremonies Training and Development; Performance Management; Ability to type 45 wpm Experience Student June 2013 to Current City , State Diligently maintained living environment for three individuals and two pets all while completing Bachelors of Science through distance learning. Provided three nutritional meals daily. Responsible for the care and well-being of one child. September 2004 to June 2013 Company Name 35-40 hrs. Executive Administrative Assistant September 2012 to April 2013 Company Name - City , State Essential member of the Army communications maintenance team and is primarily responsible for performing field and sustainment level maintenance on avionic navigation flight control systems, stabilization systems and equipment. Maintain, test and repair communication equipment Install and repair circuits and wiring Calibrate and align equipment components Test and isolate faulty assemblies and components Replace parts, rewire equipment and interconnect components on semiautomatic telephone switchboard. Executive Administrative Assistant Senior Commander September 2011 to September 2012 City , State Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements for the 1st Infantry Division Deputy Commanding General/Senior Commander. Possess excellent people skills, with proven ability to communicate well with all levels of professionals. Detail-oriented with proven effectiveness to multi task in high-impact and fast-paced environments, while juggling multiple priorities simultaneously with good judgment. S3 Operations Noncommissioned Officer: 40+ hrs 40hrs Supervised, trained and led up to 5 soldiers on a daily basis. Responsible for creating and maintaining the Brigades operation orders, detailing and delegating tasks to subordinate units. Maintain flight logs on incoming/outgoing flights and individual flight records. Executive Administrative Assistant January 2011 to September 2011 40+ hrs 1st Infantry Division - Fort Riley, KS Served as the Executive Administrative Assistant to the Division Command Sergeant Major while facilitating the flow of information to and from the Division Command Sergeant Major, subordinate Command Sergeant Major and Sergeants Major, staff when necessary. Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements. Executed over 15 boards and 27 award ceremonies recognizing Soldiers and Civilians who contribute to esprit de corps and superior performance of duty. Provided expert oversight to all evaluation reports, awards, and administrative matters. Supervised and mentored 2 Soldiers on daily operations. Administrative Assistant June 2010 to December 2010 Company Name - City , State 35-40 hrs Served as the administrative assistant for brigade command group. Instructor for brigade junior leader course, me0ntoring and developing 54 students across a three month period. Developed lesson plan on composite risk management adopted as brigade standard. Coordinated over 25 air and ground travel arrangements for the Brigade Command Sergeant Major. Orderly Room Clerk January 2009 to June 2010 Company Name - City , State 35-40 hrs Served as the company orderly room clerk personally responsible for developing and utilizing a company. database to efficiently maintaining personnel records for 320 personnel and family readiness rosters. Responsible for the training, health, welfare, and technical guidance of 3 personnel. Cashier/Copy Center May 2003 to July 2004 Company Name - City , State 35-40 hrs Maintains adequate stock of resale items. Operated a computer system that calculates and marks prices Operated an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift. Assists customers by answering questions concerning prices, identification, and location of items. Counts cash and negotiable instruments to prepare an accountability report. Manages the self-check-out registers assisting customers in the correct processing of their purchases. Changes register tape, and clear routine equipment and scanning jams on registers. Education Bachelor of Science : Interdisciplinary Social Science , August 2015 Kansas State University - City , State , USA Interdisciplinary Social Science Coursework in Sociology, Psychology and Communications focusing on conflicting behaviors in society and the ability to critically analyze the effects of behaviors that do not fit into the norm through workforce, criminal justice system, domestic, and historical perspectives. Minor in Conflict Analysis and Trauma Studies: Provides a theoretical and empirical framework and model for analysis and study of trauma, violence, conflict, and their consequences. This emerging study delivers the knowledge for establishing post-trauma and post-conflict reconstruction practice, research, service, and policy to improve interpersonal and social systems. GPA: GPA: 3.41 GPA: 3.41 High School Diploma : May 2004 North Garland High School - City , State , USA GPA: GPA: 2.7 GPA: 2.7 Professional Affiliations National Society of Collegiate Scholars (NSCS); Sigma Alpha Lambda (SAL) Skills administrative, Administrative Assistant, Army, Bachelors, interpersonal, criminal justice, database, Detail-oriented, Employee Relations, fast, General Office, Instructor, lesson plan, Excel, Microsoft Outlook, Power point, Word, navigation, excellent people skills, Performance Management, Personnel, Personnel Management, Psychology, research, risk management, scanning, switchboard, telephone, Trauma, travel arrangements, type 45 wpm, wiring

AVIATION

BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution. Qualifications Ability to work effectively on my own initiative as well as within a team Respectable verbal and writing skills for report and assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient at managing complex case loads More than five years of providing exceptional customer service Ability to comply with company policies and procedures Skilled at individualizing case plans and empathize with clients Cultural competent professional Experience 02/2016 to 04/2016 Bilingual Client Advocate Company Name － City , State Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral. Provide or arrange emergency transportation for incoming clients.  Complete intake procedures for each client, arrange for immediate needs of family.         Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.         Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files. 05/2014 to 10/2015 Conservatorship (CVS) Specialist Company Name － City , State Responsibilities: Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need. Assess families and create individualize service plans. Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child. Documenting casework activity. Monitoring parents, children, and other important individuals involved in the case. Follow up with professionals to monitor the families progress. Referred parents to services such as random drug testing and anger management, counseling, and others. Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Visiting children and parents at least monthly for one hour to see if needs were been met. Schedule weekly visits between parents and children and provide transportation. Complete numerous of different types of forms. Investigate through out the case. Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings. Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse. Utilize the State equipment such as assign laptop, printers, fax machines, and more. Conduct home studies Accomplishments: Basic Skills Development for CPS Conservatorship certificate Best Title IV-E intern of 2014 Successfully, managed approximately 40 cases of child abuse Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic. Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients. Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker. 01/2013 to 12/2013 Sales Assosiate Company Name － City , State Salesperson Customer Service Manage fitting rooms Work any departmentWork as a team member Train and guide new workers as requested by manager. Fast paced environment Cashier Leadership opportunities 12/2009 to 08/2012 Company Name － City , State Salesperson Customer service Clean and organize store Manager assistant Open and close store Cash register and responsible for cash Train and guide new workers Make orders & answer telephone Education 2014 Bachelor : Social Work Texas Woman's University － City , State , United States President of Child Abuse Prevention Society (2013-2014) Member of Phi Alpha, national social work honorary society Selected for the honorable Dean and Chancellors' List Graduated with Honors (Magna Cum Laude 3.700 -3.899) Received paid internship with Child Protective Services (2014) Languages Bilingual Spanish/English

ADVOCATE

SOURCING & MERCHANDISING ANALYST Summary Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue. Highlights Retail Buying Purchasing Inventory Control Product Development Sourcing Negotiating Detail Oriented Analyitical Experience 02/2014 to Current SOURCING & MERCHANDISING ANALYST Company Name － City , State Shop the market find new products that fill current voids in the product mix Analyze sales to determine categories to expand or reduce Set pricing based on margin goals while being mindful of market prices for similar products Develop new products with vendors as well internal engineering departments based on specifications acquired during research Source new products from overseas vendors while assuring that our specifications and quality requirements are met Create marketing plans to present my vision for the products to be shown on the website Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales Report on Key Performance Indicators (KPIs) to upper management. 05/2008 to 01/2014 CONTRACTS REPRESENTATIVE II Company Name － City , State Managed the contract lifecycle from the Request for Purchase (RFP) through closeout Negotiated Terms and Conditions(T's & C's) and pricing for contracts Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements Audited internal systems for contract compliance Entered and maintained information in various contracts related systems Developed compliant proposals with the Project Managers. 08/2005 to 02/2008 ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES Company Name － City , State Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores Negotiated prices to hit IMU and GM goals Created and maintained Assortment Plans for organization and clear view of seasonal assortment Collaborated with Planning Department to develop seasonal plans and maintain OTB Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores Monitored warehouse inventory. 06/2003 to 08/2005 ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY Company Name － City , State Selected on trend product for placement in various multimedia Sourced and developed product from overseas vendors Negotiated pricing and minimums with vendors Created and maintained budgets and assortment plans based on plans and open to buy Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's. 01/2002 to 06/2003 CONTROL BUYER Company Name － City , State Prevented backorders with use of sales forecasts and inventory analysis Established minimum levels to place reorders Communicated with vendors to place reorders and track deliveries Maintained and used assortment plans Placed initial buys and planned items to be carried in future catalogs. 04/2000 to 01/2002 ASSOCIATE BUYER - BETTER DRESSES Company Name － City , State Shopped the market frequently to select fashion items for our target customer Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan Collaborated with the planning department to develop and implement strategic six month plans Ensured timely delivery of goods for allocation to stores Created and entered purchase orders and communicated the information to vendors. 05/1997 to 11/1999 INTERNATIONAL OPERATIONS COORDINATOR Company Name － City , State Provided customer service from initial request to product delivery for over 30 international customers Communicated shipping instructions, developed invoices, interfaced with various warehouses Worked with the Engineering Department to develop customer specifications Acted as liaison between several internal departments and the customers Participated in international trade show. 05/1997 to 05/1998 PURCHASING COORDINATOR Company Name － City , State Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries. Sourced parts from overseas factories and made sure specifications were met. Coordinated production, assembly and deliveries between several different overseas factories. 02/1997 to 05/1997 ASSISTANT BUYER - INTIMATE APPAREL Company Name － City , State 07/1996 to 02/1997 MERCHANDISING MANAGER TRAINEE Company Name － City , State 06/1994 to 06/1996 SALES ASSOCIATE/WRAP DESK COORDINATOR Company Name － City , State Education May 2011 Masters : Business Administration SALVE REGINA UNIVERSITY － City , State May 1996 BS : Textiles, Fashion Merchandising, and Design Business Administration UNIVERSITY OF RHODE ISLAND － City , State Minor in Business Administration MBA Skills MS Office, MRP/ERP Systems, PO Systems, Data Warehouses

APPAREL

BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel Accomplishments Toyota Research Institute of North America - Employee of the Year Tarrant County College - Dean's List for 3 semesters Outstanding verbal and written communication skills DynCorp International - two SPOT awards for project performance Experience January 2009 to Current Company Name ◦ Proficient in development of cost schedules and estimates ◦ Responsible for schedule management and baseline changes ◦ Develop Basis of Estimates (BOE) for all cost types on new work ◦ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ◦ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ◦ Analyze incurred cost data for revised estimates for USG negotiations ◦ Participate in negotiations with USG ◦ Evaluate, prepare and provide responses on RFIs for proposals and estimates ◦ Ability to prepare estimate documentation packages for USG audit/negotiations ◦ Real-time analysis and process improvement of internal document control processes ◦ Implemented and maintained reports for senior leadership ◦ Streamlined creation, modification and publication of administrative policies ◦ Ensure departmental estimate records are complete and FAR compliant ◦ Provide technical guidance to ensure a transfer of knowledge ◦ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization of database to fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 for various departments ◦ Develop, implemented and maintained PCM user groups and security rights ◦ Developed and implemented training process for new hires and database migration tailored to individual end user groups ◦ Developed report designed to analyze and monitor day to day contractual directions from customer ◦ Validated manufacturer specifications on equipment and materials ◦ Utilized FedLog and WebFLIS for parts research ◦ Performed pricing and cost savings analysis for each part record ◦ Database and records management ◦ Developed and implemented training plan for new employees Budget Analyst/Research Administrator January 2007 to January 2009 Company Name ◦ Active in project contract negotiation as well as management ◦ Managed a $20M annual research budget ◦ Analyzed required labor, material and equipment resources ◦ Ability to prepare estimates for multiple research projects ◦ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ◦ Developed SOPs for internal project tracking processes ◦ Tracked status of 200+ research projects from proposal to completion ◦ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ◦ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ◦ Developed databases for tool room inventory control and digital reference library Consultant January 2005 to January 2007 Marketing & Finance ◦ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ◦ Developed a client tracking database for local architectural firm. ◦ Created and maintained financial software and client records for PM-Group, a financial services provider. ◦ Created marketing collateral for small businesses and independent consultants ◦ Developed marketing and advertising campaign for graphics company. ◦ Provided marketing consultation for a clinical trials research organization. Public Relations and Marketing Manager January 2002 to January 2005 Company Name ◦ Compiled sales reports on a monthly, quarterly and annual basis ◦ Designed marketing and sales business systems which resulted in a sales increase of 125% ◦ Designed and administered sales and inventory database for product and sales analysis ◦ Project lead for development of virtual training center for transportation safety ◦ Created advertising collateral for publication Education MBA : 2006 University of Phoenix MBA, University of Phoenix,2006 - 3.2 GPA BS : Business Management University of Phoenix BS, Business Management, University of Phoenix - 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management

PUBLIC-RELATIONS

MIDDLE SCHOOL PRINCIPAL Executive Profile To obtain the job that continues to expand my administrative experience working with staff, students and parents to develop a shared vision and leading school community in achieving those goals. I firmly believe that all children deserve to have every opportunity to learn in a positive, supportive environment as well as have a multitude of opportunities to discover and explore areas of interest helping them to develop into a well-rounded individual who will succeed in the twenty-first century. I believe that true leaders exhibit habits of mind and model the expectations they have of their employees. I believe two critical components of successful leadership are positive relationships and transparency. Skill Highlights Leadership/communication skills Human resources Employee relations Self-motivated Customer-oriented Training and Development Team Player Organizational Skills Performance Evaluations Core Accomplishments MS/HS Language Arts and Psychology Teacher At-Risk Program Coordinator North Central Accreditation Team Building Co-Chairperson Editor of the district's newsletter, Signal Student Council Advisor Odyssey of the Mind Coach Cheerleading Coach MS Track Coach CURRICULA, ASSESSMENT AND DATA MANAGEMENT EXPERIENCE AND TRAINING Training in current state laws and regulations for public and special education. Trainings in current state laws and regulations on evaluation, Teachers' Tenure Act, and corrective discipline with employees. Implemented The Thoughtful Classroom Teacher Evaluation System, MCEE pilot program with University of Michigan. Principals' NCLB and Title I Boot Camp. Extensive training in best instructional practices in the classroom, including Superintendents in the Classroom, Research on the Adolescent Brain and how it impacts the classroom, 21st century skills in the classroom, and Nonviolent Crisis Intervention. Classroom observation and evaluation training including, Three Minute Classroom Walk-through, Classroom Walk-through, Charlotte Danielson, and The Thoughtful Classroom Teacher. Using data to drive instruction in the classroom, including Data 4 Student Success, National Middle School Conference, Data Teams, and Summer Learning and Data Retreat. Professional Development in becoming a successful building leader in education, including Cognitive Coaching, Second Order Change and Distributive Leadership, How Leadership Influences Student Learning, In Search of School Leadership, Cultivating a Climate of Change, and Teacher Leader Skills. Student transition from the middle school to the high school. Determining, implementing and monitoring school improvement processes, goals and activities. Framework for Understanding Poverty and how to work with families and students living with such circumstances. Implementing and monitoring reading and writing workshops in the secondary classroom through using Lucy Calkins, Daily 5, Café, John Collins Writing program and Reading Apprenticeship: Rethinking Secondary Literacy Strategies in the Classroom. School Safety Training with Emmett Township and Calhoun County Sherriff Departments Harper Creek Middle School has met AYP every year. Professional Experience Company Name July 2008 to June 2015 Middle School Principal City , State Supervised and evaluated certified and non-certified staff. Implemented a pilot program from the MCEE for a new staff evaluation model. Supervised general and special education teachers and maintained accountability for meeting legal expectations for students with an IEP, 504, Title I services, or at-risk services. Planned and implemented book studies with the MS teachers: What Great Teachers Do Differently, by Todd Whitaker 2008 Jigsaw format from multiple resources on differentiation 2009 Effective Grading Practices, by Doug Reeves 2011 A Framework for Understanding Poverty, by Ruby Payne 2012 Mentored teachers, counselors, social workers, student support specialists and a vice principal. Provided professional development and classroom support for the use of district and building curricula, including Lucy Calkins, Daily 5, CMP, BCAMSC Kits, and John Collins Writing. Empowered staff to work on school improvement teams and professional learning communities focusing on using student data to drive instructional decisions. Analyzed student data and facilitated instructional decisions based on the data with MS teachers. Developed and maintained a culture focused on student learning. Communicated with parents regarding academic, behavioral and emotional issues regarding their students. Supervised and maintained the athletic program at HCMS. Planned educational meetings for parents regarding curriculum and social issues facing their children. Facilitated a Title I audit and met requirements for the changes required. Mediated and resolved student issues between students and staff. Participated as a contributing member of the Administrative Team including, but not limited to district professional development. Collaboratively worked with staff to design and implement varied interventions blending the RTI model and a new middle school schedule servicing children identified as at-risk. Worked with staff to develop a differentiated instructional approach to teaching and learning within the classrooms. Company Name August 2005 to July 2008 Assistant Middle School Principal City , State Evaluated certified and non-certified staff. Supervised multiple extra-curricular activities for middle school students. Assisted in planning and implementing transition activities for blending fifth and sixth grade teachers, students, and families to the middle school. Assisted in planning and implementing school improvement and professional development for MS staff. Supervised special education teachers and maintained accountability for meeting legal expectations of IEP. Educated students and families on the academic and behavioral expectations for students while at the middle school. Handled student and staff disciplinary issues. Worked cooperatively with multiple employees in the district. Provided professional development for district bus drivers on how to build positive relationships with students in order to establish and maintain behavioral expectations while transporting students. Company Name June 1999 to July 2005 High School Language Arts Teacher City , State K-12 Career Preparation Coordinator. Coordinator of HS At-Risk Programming. Freshmen Class Advisor. Company Name August 1994 to June 1999 Student Government Advisor City , State School Improvement Team Committee Chairperson. OEA Negotiating Team member. Education Western Michigan University December 2000 Master of Arts : Educational Leadership City , State Educational Leadership Hillsdale College May 1993 Bachelor of Arts : English and Psychology City , State English and Psychology Secondary Teaching Certificate Interests Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Professional Affiliations Michigan Association of Secondary School Principals National Association of Secondary School Principals Association Supervision for Curriculum Development Harper Creek Optimist Club Additional Information Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Skills academic, Administrative, approach, book, drivers, legal, meetings, Negotiating, Programming, Teaching

ARTS

EXECUTIVE DIRECTOR Executive Profile Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration. Skill Highlights Leadership/communication skills Strategic planning Project management Budgeting expertise Self-motivated Marketing Public relations Print, broadcast, Web, and social media communication Core Accomplishments Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007 Professional Experience Executive Director May 2013 to Current Company Name － City , State Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials. Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf Maintains and updates Web sites in coordination with a volunteer webmaster. Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media. Presents regularly to community groups and organizations about the work of the center. See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE LEADERSHIP ◦ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons. STRATEGIC PLANNING ◦ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same. FISCAL & FACILITY MANAGEMENT ◦ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment. PERSONNEL MANAGEMENT ◦ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center. PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance. PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events. Private contributions increased by 71% in FY 2015 over FY 2014. Executive Director September 2008 to April 2013 Company Name － City , State Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets. Public Relations Staff Writer January 1999 to August 2008 Company Name － City , State position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ◦ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities Served as the president's researcher and writer for the college's strategic plan. Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ◦ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009. Served on committees and task forces as assigned by the president. Major responsibilities Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts. Served as spokesperson for the college. Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer. Served as the president's chief writer. Major responsibilities Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move. Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ◦ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ◦ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ◦ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter. Managed a staff of four to eight. Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned. Co-Owner/Manager January 1974 to January 1999 Company Name － City , State Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies Experienced in conducting interviews in a sensitive, culturally aware manner. Experienced in communication through written materials. Experienced in presenting and teaching to large audiences (see Education B.A. : Spanish , 1999 Morningside College － City , State , US B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999 M.A. : Leadership Bellevue University M.A., Leadership, Bellevue University, Omaha, Neb., January 2008 Languages an emphasis in writing) and Spanish, minor in mass communications, Professional Affiliations Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance Publications To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . "The Future of Science in the United States: The case for supporting the 'invisible' researchers." Johnson Phillips, C. (2008) "The Advantages and Challenges of at Small, Private Colleges (Master's thesis)." Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J., Presentations Foothills Child Advocacy Center: Helping Child Victims"; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action"; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals"; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning"; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training"; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals"; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required" and "What Do You Need from Your Mentoring Relationships"; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support," Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline," Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX," 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices)," 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women," National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs," Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience," University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience," Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc," The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience," Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?," Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies," University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?"; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies," Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles" and "Conflict Management," NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today," the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know," the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates," the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies," the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience," the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys," Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007. Skills Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word

PUBLIC-RELATIONS

PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT Highlights Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning. Summary of Qualifications Cooperative team member Special events planning Multi-media marketing Writing and editing skills Microsoft Office, Excel, PowerPoint proficiency Experience Public Relations and Event Planning Assistant May 2015 to August 2015 Company Name － City , State Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets. Managed special events such as tournaments, book signings and parties. Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships. Vice President November 2014 to Current Company Name － City , State Manage all social media outlets including Twitter, Instagram and Facebook. Create events for professional development within a team of six journalism students. Develop strategies for acquiring and maintaining membership. Coordinator of Internal Marketing December 2013 to September 2014 City , State Managed inbound marketing campaigns to increase brand awareness and generate new business. Planned and negotiated media buys, including TV, print and digital. Contributed to the planning and execution of an event with more than 8,000 attendees. Education Bachelor of Arts : Journalism Public Relations , August 2012 INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS － City , State Journalism Public Relations Certificate in Event Management Skills book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written

PUBLIC-RELATIONS

BUSINESS DEVELOPMENT MANAGER Summary Energetic, motivated and organized sales representative with results in the oil and gas industry. Accomplished professional with strong background in technical sales and product development. Highlights Excellent communicator Excellent sales techniques Strategic account development Exceptional customer service skills Upselling and consultative selling Relationship selling Skilled multi-tasker Proven sales track record Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales. Increased revenue 42 % in 2015 . Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased sales volume by adding 8 new accounts in the assigned territory. Experience Business Development Manager Jun 2010 to Feb 2012 Company Name － City , State Increased overall product line sales by 32% overall. Increased overall sales revenue at Weatherford and Baker Hughes by 40%. Responsible for sales within high temperature, high pressure applications. Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%. Global Sales Manager Jan 2009 to Jan 2016 Company Name － City , State Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%. Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers. Established office in Calgary and defined territory. Effectively led Outside Sales team in Houston and Calgary. Technical Sales Representative / Key Account Team Leader Jan 2005 to Jan 2016 Company Name － City , State Increase sales within my accounts by more than 200%. Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group. Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors. Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels. Superior multitasking, organization and time management skills. Consistent, assertive closer and top performer throughout sales and development. Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner. Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing. Business Development Manager/ Texas Jan 2001 to Jan 2016 Company Name － City , State Developed and maintained accounts while growing overall sales revenue. Added new accounts that totaled over 1million dollars in new business. Ongoing testing of new elastomer compounds for ESP artificial lift clients. Sales presentations to pinpoint technical performance and benefits. Education Bachelor of Science , Communication Disorders University of Houston, Houston Texas Communication Disorders Marketing courses University of Houston Business courses University of Houston Skills benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales and development, sales plan, seminars, strategic, strategic marketing, time management

BUSINESS-DEVELOPMENT

ELECTRICAL CAD DESIGNER Summary Highly motivated team player with a vast skill set and strong work ethic.  Proficient in computer aided design (CAD). Experienced in Autocad and Microstation. On-site installation experience both domestically and internationally. Fluent in both verbal and written Spanish.  Highlights Excellent communication techniques Multidisciplinary exposure Project management Lean principles knowledge AutoCAD expert Complex problem solver SharePoint Microsoft Excel, Project and Visio Engineering operational functions Assembly drawing Accomplishments Mastered proprietary engineering software programs and systems. Provided on-site field installation assistance and training both domestically and internationally. Accomplished in writing technical training, troubleshooting, and reference documentation in both English and Spanish. CAD coordinator for the Controls and Electrical Groups. Lean Six Sigma certification at Yellow Belt and Green Belt levels. Experience ELECTRICAL CAD DESIGNER 05/2012 to 03/2017 Company Name City , State Electrical CAD Designer, North America Facilities Engineering Group  Create and assist in creating and maintaining accurate electrical drawings such as plan views of electrical equipment, one line and riser diagrams, panel schematics, panelboard schedules and lighting plans. Support the Process Control, Forming Electronics and Cold End Packaging groups with their CAD and/or design needs. Write scopes of work for electrical contractors. Order equipment. Support the North American factories by providing drawings, technical information or spare parts and designing minor projects. PROJECT PLANNER 01/2011 to 05/2012 Company Name City , State Project Planner for the Machine Manufacturing - Global Glass Technology group. Track orders of machine parts for on-time delivery to machine shops and glass manufacturing facilities based on production schedules .  Create work orders. Go-to contact to coordinate rush shipments.  Customer Service Representative to third party suppliers and machine shops Coordinator of the machine parts repair program. CUSTOMER SERVICE REPRESENTATIVE 09/2008 to 01/2011 Company Name City , State Global Equipment Sales - Global Glass Technology. Order entry, price quotes  Arrange shipments Expedite rush shipments in emergency situations  PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN 11/1998 to 09/2008 Company Name City , State Process Control Services - Global Glass Technology. Design proprietary control panels for various furnace/forehearth heating and cooling processes, as defined by project scope, budget and customer requirements for both domestic and international facilities.  Configuration of systems and field equipment.  Perform functional check out of completed panels. Order all panel and field equipment. W rite scope of work and specifications for field contractors On-site installation and training both domestically and internationally in both English and Spanish. Write technical training and troubleshooting documents for both plant personnel and colleagues. Teach training classes on new and existing systems and equipment in both English and Spanish. Education INDUSTRIAL ELECTRONICS OWENS COMMUNITY COLLEGE Industrial Electronics Associates Degree Program Spanish and International Relations STATE UNIVERSITY OF NEW YORK Dual Major of Spanish and International Relations in the Bachelor of Arts Program Skills MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE.

DESIGNER

FINANCE Professional Summary A versatile, highly motivated, adaptable, and responsible accounting graduate. Possessing highly analytical skill and ability to manage and complete projects to the highest standards. Now wish to transition solid background in accounting and finance towards business and property consultancy, which is a challenging position that will enable me to capitalise my own knowledge and work experience. Skills Superior time management Customer relations Self-motivated professional Excellent communication skills Strong interpersonal skills Multilingual in  English and Indonesian Languange Proficient in Ms. Office Critical thinking Attention to detail Creative thinker Excellent managerial techniques Work History Finance , 07/2013 to Current Company Name – City , State Proposed and achieved cost savings by reducing expenses on the company. Forecasted operating costs for scheduled projects by strategizing with other departments. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Collected and reported monthly expense variances and explanations. Performed periodic budgeting/modeling to project monthly cash requirements. Calculated commissions for sales stores. Responsible for petty cash and bank transactions. Junior Auditor , 02/2012 to 06/2012 Company Name – City , State Analyzed and reviewed cost reports and communicated final results to clients. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Gathered data for internal audits through interviews, financial research and downloads. Articulated audit findings, risks and detailed recommendations to upper management. Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies. Education S.E : Accounting , 2013 Kwik Kian Gie School of Business - City , State High School Diploma : 2008 Don Bosco 2 Senior High School - City , State Certifications Instansi / Perusahaan : Wall Street Institute Posisi : SPO ( Sales Promotion Officer) / SPG Penghasilan Terakhir : Job Deskripsi : Menawarkan kursus inggris 2. Tahun : 2012 Instansi / Perusahaan : KAP A.K Rahman Posisi : Junior Auditor (Magang) Penghasilan Terakhir : - Job Deskripsi : Membantu membuat dan memeriksa laporan keuangan klien 3. Tahun : 2013 - Sekarang Instansi / Perusahaan : PT. Mitra Manunggal Mahardika Posisi : Finance Penghasilan Terakhir : Rp 4.500.000 Skills c, English, Finance, Access, Excel, Word, Promotion, Sales Additional Information Jenis Kelamin / Gender : Perempuan Tanggal dan Tempat Kelahiran/ Date and place of Birth : Jakarta, 24 Desember 1989 Status Marital / Marital Status : Belum Menikah Warga Negara / Nationality : WNI Agama / Religion : Katolik Tinggi dan Berat Badan/ : 161cm/56kg Height and Weight Hobi/Hobby : Boxing, Yoga, Jogging, Travelling Preferensi Pekerjaan / Job Preference Bidang Pekerjaan yang diminati : -Akuntansi/Finance/Auditor/Marketing Career Interest -Available position Riwayat Pendidikan dan Pelatihan /Educational and Professional Qualification Jenjang Pendidikan

FINANCE

CONSULTANT Executive Profile Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment. Skill Highlights Hubspot/SEO Marketo Google Analytics/PPC Wordpress Salesforce.com Project Management Basecamp JIRA MS Project Trello Core Accomplishments Project Management:   Introduced SCRUM to marketing team, resulting in a 15% increase in productivity. Created a metrics-based reporting for marketing and sales teams to track all conversions. Human Resources:   Spearheaded a new-hire program which increased retention. Operations Management:   Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget. Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%. Staff Development:   Launched well-received refresher program of professional development courses for all staff. Created a self assessment and rubric for measuring growth. Professional Experience Consultant Jan 2015 to Jan 2016 Company Name - City , State Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign. Captured local market share with small business clients through a partnership referral program. VP of Marketing Oct 2012 to Jan 2015 Company Name - City , State Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year. Generated new business through SEO and PR campaigns. Created new revenue streams through cutting unnecessary expenditures of $89,000. Held accountable for a daily goals of 150 systems, which were often exceeded. Improved customer experience via Website relaunch with mobile and Ecommerce implementation. Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing. Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence. Director of Marketing Jun 2011 to Sep 2012 Company Name - City , State Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America. Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants. Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%. Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients. Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients. CEO/Client Success Officer Jul 2006 to May 2011 Company Name - City , State Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR). Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%. Designed and implemented digital marketing projects on time and on budget. Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner. Director of Marketing Jun 2009 to Feb 2010 Company Name - City , State Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets. Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets. Developed SEO friendly, Social Media enriched site for Henry Schein. Conducted usability, beta & multivariate testing for new site launch. Interactive Consumer Marketing Manager Nov 2008 to Jun 2009 Company Name - City , State Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place for the next 11 months after launch. Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months. Branded Optimum Homes campaign and launched with promotions, blog and multi-media to drive revenue by 60%. Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement. Education Master's Degree of Arts , English, Business and Multicultural Education Stony Brook University - City , State GPA: GPA: 4.0 English, Business and Multicultural Education GPA: 4.0 Six Sigma Black Belt Certified , Project Management MSI Bachelor's Degree , English Hofstra University - City , State English Languages Fluent in French and Creole, Proficient in Spanish and Russian Interests Golf, volleyball, cooking, and boating. Publications Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, "SMS vs. WAP" *Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, "What is Web 3.0?" 2 page article on page 28 *Published: Front Page of May 2009's Search Engine Strategies Magazine (SES) for my article entitled, "Widget World," full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio Additional Information HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an "International Poet of Merit" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC. ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad "Movers and Shakers Award of 2011," presented by Business Leader Magazine. Radio Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010. VOLUNTEER/CHARITY WORK Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross. Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama. Mentor to young entrepreneurs through MicroMentor.org- May 2015-current. Skills Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals.

CONSULTANT