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HR SPECIALIST Summary Energetic Administrative Assistant with 30+ years experience in high-level executive support roles. Organized and professional. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration / Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll - Billing - Collection Sales Management / Marketing / Real Estate / Leasing Commercial & Technical Translations Customer Service certified Strong organizational, verbal and written communication skills. Analytical problem solving skills; ability to manage priorities and work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, and innovative team player. Proficient in Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed and implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. Experience HR Specialist June 2014 to June 2014 Company Name － City , State Coordinated regular and temporary interviews for line management. Conducted reference check vetting on potential candidates. Interacted with potential employees, notifying them on application status and necessary information to complete application process. Assisted various departmental functions with payroll, employee relations and compensation files, filing confidential documents. Leasing Agent October 2012 to April 2014 Company Name － City , State Greeting future residents, answering all questions regarding leasing, presenting models,. taking applications, following up with guests' walk-in, filing, taking work-orders,. payments (rent and fees). Administrative Assistant September 2006 to October 2012 Company Name － City , State Supported multiple level management team members (Initiated, coordinated, and executed administrative support to Branch Managers). Assisted Engineers and Project Managers with proposals, technical reports, invoicing clients, and collections. Compiled information and created spreadsheets for supervisor review, development and implementation of department systems and procedures as needed. Managed supervisors' calendars and independently scheduled appointments. Maintained training program, training lists and reported on anticipated participation levels. Placed calls to confirm registrations for training programs or to remind participants of event details. Developed strategic and operational plan to improve the work flow by re-evaluating priorities, resulting in increasing efficiency to meet deadlines when sending out documents. Demonstrated a high level of professionalism in dealing with confidential information. Implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly. Helped in the reduction of 30% in the cost of unpaid balances. French Speaking Executive Assistant August 2005 to September 2006 Company Name － City , State Updated CEO calendar, coordinated meetings with French clients. Bookkeeping duties. Ability to maintain and process clients files. Exhibitor Services Representative August 2004 to August 2005 Company Name － City , State Assisted Exhibitors with orders (office and show sites), freight billing, coordinated. with foreman for the set up and striking of exhibitor booths. Payroll Clerk March 1999 to August 2004 Company Name － City , State Processed payroll weekly for 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy and fast pace to meet deadlines for payroll transmittals to Corporate. Audited hours and PTO information, processed new hiring, terminations, and all data changes to employee reports. W-2 and I-9 for new hires, performed various other payroll and bookkeeping functions. Education BA : Administration Commercial Administration , 1982 University of Grenoble － City , France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) in English (majored in commercial English), and French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication

HR

FINANCE OFFICE ASSOCIATE Professional Summary Detail-oriented, diligent and accuracy-driven individual with a B.sc in accounting and Ms./MBA degree in finance. In the past years, gained vast experience/skills in office operations with top-notch handling of office communications, logistics and records. In the banking and accounting industry, focused on balancing customer needs and relations while ensuring bank security regulatory requirements and protection protocols. Skills Communication skills, written & verbal Office administration (phones, faxing, filing) Spreadsheet development & management Microsoft Office Suite Customer service Analytical & problem solving Organizational and follow up skills Multi tasking & Time management Invoice Processing- Oracle EBS Reconciliation Work History 04/2021 to Current Finance Office Associate Company Name – City , State Prepared meeting materials and took clear notes to distribute to stakeholders. Collaborated inter-departmentally to assist with workflow and gather reports and data for Assistant Finance Director. Managed over 30 vendors and reconciled invoices when necessary. Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and maintained spreadsheets in Excel to track and chart information such as Call center reports and Employee Payroll deductions. Coordinated efficient calendars for Account Receivable manager and section heads by factoring in schedule availability and load limitations. Processed invoices and expenses using Oracle EBS to facilitate on-time payment and pass along to Account Payables. Maintained staff directory and company policy handbook for human resources department. Completed clerical tasks such as filing, copying and distributing mail. Arranged rapid office equipment repair and maintenance with vendors. 08/2019 to 12/2020 DEAN'S ASSIOCIATE Company Name – City , State Performed clerical duties, maintain files, and organize documents, photocopy. Provided accurate information in person or by telephone to students, staff, and public applying knowledge of University programs, policies, and procedures. Processes various documents; reviews for accuracy and completion; obtains all necessary signatures; routes to appropriate personnel. Requisitioned supplies, printing, maintenance, equipment, and other services Operates information systems to produce conventional and unconventional correspondence, reports, and forms. Decreased office expenditure by 20% by implementing needed controls on stock/supplies and standardizing ordering procedures Maintains confidentiality in all matters pertaining to the University. Resolved interpersonal conflicts by listening, finding common ground and building relationships. 01/2017 to 03/2018 ASSISTANT CASH OFFICER Company Name – City , State Prepared financial reports relating to invoicing bills, account payables and receivables. Reconcile invoices and identify discrepancies. Obtained documents, clearances, certificates, and approvals from other departments to ensure proper documentation. Managed over 50 customer requests via telephone and email per day. Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities) Strong knowledge and understanding of cash management products, credit process and pricing philosophy Demonstrates innovative approaches to business development and meeting client needs Managed high priority and confidential correspondences (e-mails and phone calls) Sense of urgency when appropriate with a strong commitment to business ethics and audit requirements 07/2015 to 10/2015 COMMERCIAL BANK INTERN Company Name – City , State Open and maintain customer accounts by recording information. Identifying and assessing customers' needs to achieve satisfaction. Managing incoming calls and customer service inquires. Used company's accounting software to verify customer identity before withdrawals were made. Assisted with inter-branch bank reconciliations at the end of each month. Assisted the accounting department in the preparation of documents for audit. Process standard teller transactions for customers including servicing client accounts, cashing checks, balancing cash drawers and correcting discrepancies. Developed research reports and gained experience within the bank's finance, credit risk, commercial lending, consumer lending, mortgage lending, operations, and strategy departments. Engaged colleagues as an efficient branch operational team, balanced daily work, and studied monthly financials. Performed teller functions in accordance with established bank policies, procedures and regulations. Education 12/2020 Master of Science : Finance Webster University - City , State 12/2020 MBA Webster University - City , State 07/2016 Bachelor of Science Accounting : Accounting And Finance Afe Babalola University - City Certifications ORGANIZATION A.S.A – African Students Association Webster University (October 2018 – Present) Position – member ATSWA- Accounting Technician Scheme West Africa (July 2015- present) Position -member Certificate in Leadership development – African Leadership Development (April 2017) ICAN-Institute of Chartered Accountants of Nigeria (2018)

FINANCE

AVIATION MAINTAINER Professional Summary 6 years' experience as a Fast Food Cook/Assistant Manager.  2 years' experience as a Customer Service Representative in a Call Center.  1 year and 3 months experience as a Security Guard.  Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.   Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.    Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Skills Typing Speed 50 Words per Minute * QuickBooks * Apple or Macintosh Computers * MS Outlook * Photoshop * MS PowerPoint * MS Excel * MS Word * Fork lift operation (cherry picker), and (Stand up forklift). Team leadership Team liaison Conflict resolution Data management Process implementation Self-motivated Risk management processes and analysis Staff development Timeline management Customer relations Deadline-oriented Staff training/development Efficient multi-tasker Customer service-oriented Goal attainment Relationship building Coaching and mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer | City , State | August 2017 - April 2018 BCT certified.  trained as a leader and a specialist in the field of aviation maintaining. leadings squads or groups of 10-20. time management. accountability of records, and protection. Reduced overhead by taking on more responsibility with creative and administrative projects. Monitored and screened visitors to verify accessibility to inter-office personnel. Answered and managed incoming and outgoing calls while recording accurate messages. Company Name Warehouse-Selector | City , State | April 2016 - August 2017 Forklift (stand-up) and cherry picker operator. Analyzed departmental documents for appropriate distribution and filing. Achieved [revenue or departmental objective]  by [actions taken] . Picked up incoming stock and delivered materials to designated locations. Picked products for specific routes according to pick sheets. Estimated weights, heights and centers of balance to make precise placements. Divided cargo received by account Number and intended location. Maintained accurate stock records and schedules. Company Name Security Guard | City , State | August 2015 - April 2016 Foot patrol/ Grounds access guard. Control and protect personnel flow on grounds of residents and report hourly activity. patrol every hour on the hour or 15 to 30 minute increments. Responded to calls in both routine and emergency situations. Collected and organized all surveillance data and information to protect client possessions and workspaces. Detected and apprehended any unauthorized personnel. Directed guests around the building and answered questions regarding accessibility. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Delivered accurate verbal and written reports to company personnel. Noted and followed up on any unusual behavior. Company Name Door attendant | City , State | February 2015 - August 2015 Accept all donations and assist with brining donations and assist with moving items for customers to and from vehicles. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Asked open-ended questions to assess customer needs. Answered product questions with up-to-date knowledge of sales and store promotions. Built long-term customer relationships and advised customers on purchases and promotions. Welcomed customers into the store and helped them locate items. Determined customer needs by asking relevant questions and listening actively to the responses. Recommended alternative items if product was out of stock. Greeted customers in a timely fashion, while quickly determining their needs. Cleaned and organized the store, including the checkout desk and displays. Company Name Security Guard | City , State | March 2014 - February 2015 Corporate access control guard. Control all access with in the area required. Utilize all software for security via GE Security systems (camera system), Otis (elevator monitoring and control system). Report daily logs and Incident Reports. Patrol three times on every shift and check for all issues that may occur. Responded quickly and effectively to all security violations and duress alarms. Investigated all security and safety violations. Responded to calls in both routine and emergency situations. Enforced General Services Administration (GSA) policies by anticipating potential security breaches. Maintained accurate and detailed logs of all events that occurred during each shift. Unlocked rooms and suites for authorized contractors. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Company Name Customer Service Representative | City , State | April 2011 - March 2013 Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Took inbound calls for Comcast. Updated customers' information in the database. Helped drive sales goals and achieve monthly quotas. Created and maintained an organized database to develop promotional sales. Directed calls to appropriate individuals and departments. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Provided an elevated customer experience to generate a loyal clientèle. Asked open-ended questions to assess customer needs. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Learned, referenced and applied product knowledge information. Developed reputation as an efficient service provider with high levels of accuracy. Recommended alternative items if product was out of stock. Served as the main liaison between customers, management and sales team. Built long-term customer relationships and advised customers on purchases and promotions. Company Name Computer Technician | City , State | January 2010 - June 2010 Built and repaired computers consisting of internal and external repairs. Repaired printers if needed. Rebuilt shareware for computers to damage to be used and refurbishing hardware for computers unreliable. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Collaborated with clients from concept through final delivery of product or service. Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Company Name Shift Manager | City , State | May 2004 - June 2009 Managed the shift of ten to twenty-five staff. Opened and closed the restaurant. Cooked, served customers, cleaned the restaurant and stocked needed supplies. Completed schedules and reviewed the staff. Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Managed schedules, accepted time off requests and found coverage when shifts were short. Tracked receipts, employee hours and inventory movements. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Described product to customers and accurately explained details and care of merchandise. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Assisted customers with food selection, inquiries and order customization requests. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Alerted customers to upcoming sales events and promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Built long-term customer relationships and advised customers on purchases and promotions. Processed cash and credit payments rapidly and accurately. Participated in physical inventory counts every Opening and Closing of the store. Personal Information Driver's License Class C - Standard Driver's License Education High School Diploma West Orange Stark City , State | 2007 GED West Orange-Stark High School City , State | 2007 Skills Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed Additional Information Driver's License Class C - Standard Driver's License

AVIATION

DIRECTOR, NEW PRODUCT RESEARCH AND R&D LIAISON, GLOBAL ORAL HEALTHCARE R&D, CONSUMER HEALTHCARE R&D Skill Highlights SKILL SET * Growth strategies/new opportunity identification and development * Scientific strategy/best practice/scientific excellence implementation * Strong technical expertise (research and product development) * Cross-functional experience: regulatory affairs, marketing, licensing, legal, clinical, etc. * Broad background in consumer healthcare (OTC's and medical devices) * Proven record of new product development (representing $1B+ sales) * Ability to conduct and interpret consumer tests and translate consumer needs to products * Strong ideation, innovation, and claims generation skills * Leadership of cross-functional, highly matrixed global teams * Extensive expertise in identification and development of high growth opportunities * Supervision of technical experts, formulators, and administrative staff of all levels * Extensive experience in open innovation, licensing and outsourcing * Comprehensive network of global opinion leaders and track record in leveraging consultants * Strong negotiation skills * World-recognized expert in oral healthcare R&D * Working relationship with FDA, Professional, Industry and Research Associations NOTEWORTHY ACCOMPLISHMENTS * Led the development of EPT, the world's first lateral diffusion (stick-based) pregnancy test * Developed the current formula for Listerine, the world's leading mouthwash * Led R&D on numerous solid, liquid, and semi-solid dosage forms on global brands including Rolaids, Benadryl, Sinutab, Lubriderm, Trident, Dentine, Aquafresh, and Sensodyne * Invented neuronal-based biosensors, a new class of biosensors * Assembled and directed one of the industry's first non-destructive analysis labs * Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device * Developed process for pipeline development for GSK's Venture Group * Identified and led R&D process for licensing Aquafresh White Strips * Created a new global platform as key growth area for GSK Consumer Healthcare * Identified and licensed early-stage medical device concept ($1B opportunity) and drove it to clinical prototype within 6 months * Led numerous multi-national due diligence teams, including technical due diligence on Block Drug acquisition Professional Experience Director, New Product Research and R&D Liaison, Global Oral Healthcare R&D, Consumer Healthcare R&D 01/2011 to Current Company Name City , State Responsibilities Include: Developing and implementing systems to drive scientific excellence world-wide Reviewing all major scientific programs globally to ensure scientific excellence Managing cross-category strategic programs Leveraging scientific programs to develop and support novel claims Coordinating scientific visualization and communication programs Aligning R&D with commercial objectives Developing and implementing metrics for scientific improvement Planning and managing scientific engagement with external experts and organizations Managing global data dissemination plans Supervising strategic publication of scientifically relevant research Developing and managing extensive networks of experts Reviewing and developing talent within R&D Responsibilities Include: Development of global growth strategies Identification and analyses of large growth platforms beyond current divisional expertise Development of technical and business cases for new opportunities Development and implementation of novel research programs to support new initiatives Rx to OTC switches Establishment of new technical and commercial networks to drive Consumer business Technical evaluations for World-Wide Business Development Due diligence for acquisitions Technical support to Marketing, Legal, and Manufacturing Liaising with FDA, CHPA, CTFA, ADA, and other agencies Management of routine and non-budgeted funding appropriations Responsibilities Include: Identification of novel technologies for global oral healthcare business Identification and evaluation of external resources for GSK Evaluation of external oral healthcare technologies Establishment of external research collaborations Establishment and maintenance of academic relationships of interest to GSK Leadership of Strategic Science Initiative for oral mineralized tissue Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators (2002 - 2006) Responsibilities Include: Supervision of Global New Product Research Group All Oral Healthcare Category R&D activities in North America Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, technicians, and administrative staff Identification, evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Associate Director/Category R&D Liaison, Oral Healthcare R&D, Consumer Healthcare R&D 01/1996 to 01/2002 Company Name City , State Responsibilities include: All oral healthcare innovation initiatives in North America Liaising between R&D and Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, and technicians Evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Scientist, Analytical Technology Group, Analytical R&D, CPR&D 01/1995 to 01/1996 Company Name City , State Responsibilities included: All investigational research relating to Oral Care (Listerine, CoolMint, etc.) Supervision of senior scientists, scientists, and technicians Generation of novel technology platforms and products Development of novel physico-chemical models and methods Evaluation of external technologies Leadership of numerous oral care items Liaison between consultants, external laboratories, and Warner-Lambert Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Responsibilities included: All investigational research pertaining to Oral Care (Listerine, Cool Mint, etc.) Supervision of scientific professionals (Ph.D.'s included) Investigational research for major brands: e.g., Zantac, Rolaids, Benadryl Generation of novel technology platforms and products Team leader of Mouthwash Technology Development Team (12 members) Product development, patent, and claims generation (e.g., FreshBurst Listerine) Support to QA (specialized investigations) Responsibilities included: Supervision of Advanced Microscopy Laboratory Development and implementation of non-standard methods Development of novel non-destructive analytical methods Development of micro analyses (qualitative and quantitative) Support to Product Development Support to QA, Manufacturing, Corporate Legal, Licensing, Parke-Davis, etc. Development and implemenation of digital imaging and data archiving system Responsibilities included: Non-destructive and microchemical analyses (qualitative and quantitative) Microscopy and image analysis methods development Wet chemicals methods development Support to Product Development Support to QA, Corporate Legal, Analytical, Licensing, Parke-Davis, etc. Research Assistant, Hawaii Biosensor Laboratory 01/1989 to 01/1990 Company Name City , State Responsibilities included: Initial installation and configuration of instrumentation in new labs Neuronal biosensor research Microdiagnostic sensor development Training of new graduate students in biosensor research Teaching Assistant, Department of Chemistry and Biochemistry 01/1986 to 01/1989 Company Name City , State Responsibilities included: Development and study of intact chemoreceptor-based biosensors Responsibilities included: Laboratory instruction for General Chemistry for majors Laboratory instruction for Instrumental Analysis Quality Control Analyst 01/1981 to 01/1984 Company Name City , State Responsibilities included: Analysis and release of finished pharmaceutical and consumer products Analysis and release of raw materials Manufacturing Investigations SPECIALIZED TRAINING * "Coaching Masterclass for Senior Leaders, Parsippany, NJ * "Leading with Impact", Penn State Executive Leadership Program, State College, PA * Marketing Leadership Training, GlaxoSmithKline, Pittsburgh, Parsippany * Advanced Polarized Light Microscopy, McCrone Research Institute, Chicago, IL * Colloidal Chemistry, University of Massachusetts, Amherst, MA * Scanning Electron Microscopy, Leica-Cambridge Co., Dearfield, IL * Influencing and Negotiation Skills, Matrix, LTD., New York, NY * Project Management, Catapult Inc., Parsippany, NJ * Information Systems Project Management, Wilhelm Assoc., Huntington, NY * Behavioral Interviewing, Behavioral Technology Inc., Memphis, TN Education Ph.D. : Analytical Chemistry 1990 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 Ph.D., Analytical Chemistry, 1990 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Intact Chemoreceptor-based Biosensors M.S. : Analytical Chemistry 1987 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 M.S., Analytical Chemistry, 1987 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Development and Study of Biosensors Utilizing Intact Chemoreceptor Structures B.A. : Chemistry FRANKLIN AND MARSHALL COLLEGE City , State , US FRANKLIN AND MARSHALL COLLEGE, LANCASTER, PA 17604 B.A., Chemistry (American Chemical Society Certified) Certifications Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device CTFA B.A., Chemistry (American Chemical Society Certified) Professional Affiliations Institute on Science for Global Policy (membership by invitation only) Publications Saliva Diagnostics: A new Industry" in Saliva Diagnostics, Wong, DT, ed., der-Smith, "", J. Dent. Res. 86 (Spec. Iss. A) 2097, 2007 Wiley-Blackwell, Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wil Efficacy of Marketed Dentifrices Using an In Situ Caries Model Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, Impact of Peroxide on Enamel Hardness Gambogi, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.R., Verification of Caries Inhibition by a Tartar Control Toothpaste Tanzer, J.M, Pelligrino, J., Thompson, A., Buch, R. M., A Novel Pharmacological Probe Links the Amiloride-Insensitive NaCl, KCl, and NH4Cl Chorda Tympani Taste Responses DeSimone, J., Lyall, V., Heck, G., Phan, T., Alam, R., Feldman, G., Buch, R.M., Intact Chemoreceptor-Based Biosensors: Antennular Receptrodes Biosensor Design and Application, P.R. Mathewson, J.W. Finley, Intact Chemoreceptor-Based Biosensors Barker, T.Q., Buch, R.M., Rechnitz, G.A. Neuronal Biosensors Buch, R.M., Rechnitz, G.A., Presentations Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wilder-Smith, "An Optical Approach to the Salivary Pellicle", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Saunders, FG, Bosma, ML, Buch, RM, Koller, CM, Zero, D, "Evaluation of Plaque Fluid Fluoride Retention After Dentifrice Application, 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, "Efficacy of Marketed Dentifrices Using an In Situ Caries Model", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Wetterer, S.M, Lefever, S.W., Buch, R.M., "Accelerated In vitro Stain Formation for High Throughput Screening of Actives", American Association of Dental Research, Canadian Association of Dental Research 84th General Session, Orlando, FL, March, 2006. Wetterer, S.M., Buch, R.M., Schemehorn, B.L., "Temperature Dependence of Chemical and Mechanical Activity of Traditional Dentifrices", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 83rd General Session, Baltimore, MD, March, 2005. Gamboji, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.L., "Impact of Peroxide Treatments on Enamel Hardness", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 82nd General Session, Honolulu, HI, March, 2004. Tanzer, J.M., Thompson, A., Gambogi, R.J., Buch, R.M., "In vitro Model for the Evaluation of Anticalculus Agent Efficacy", presented at the 32nd Annual Meeting and Exhibition of the American Association for Dental Research and the 27th Annual Meeting of the Canadian Association for Dental Research, San Antonio, Texas, March, 2003. Couzis, A., Buch , R.M., Fares, H.M., "Insights into the Stain Prevention Properties of Aquafresh Whitening Dentifrice", presented at the International Association for Dental Research 80th General Session, San Diego, CA, March, 2002. Schemehorn, B., Wood, G., Buch, R.M., Fares, H., "In vitro Fluoride Uptake Study of an Anti-hypersensitivity Toothpaste", presented at the International Association for Dental Research 79th General Session, Chiba, Japan, June, 2001. Tanzer, J.M., Pellegrino, J., Buch, R.M., Fares, H.M., "Inhibition of Caries in Rats by a Tartar Control Toothpaste", presented at the 30th Annual Meeting of the American Association for Dental Research and the 25th Annual Meeting of the Canadian Association for Dental Research, Chicago, Illinois, March, 2001. Barker, T.Q., Buch, R.M., Rechnitz, G.A.; "Intact Chemoreceptor-Based Biosensors", presented at the ACS 199th National Meeting, Boston, MA, April 1990. Buch, R.M., Rechnitz, G.A., "The Receptrode: A Novel Chemoreceptor-Based Biosensor Utilizing Intact Chemosensing Structures", presented at the Pittsburgh Conference, Atlanta, GA, March 1989. Buch, R.M., "Listerine Prebrush Rinse: The Plax Attack", presented at the Consumer Products R&D Expo, Morris Plains, NJ, February 1994. Additional Information Buch, Robert M., Gambogi, Robert J, Veleda, Jose L., Dissolvable Tooth Whitening Strip, 20070178055 A1, SmithKline Beecham, Corp., March 31, 2005. Buch, Robert M., Couzis, Alexander, Wetterer, Sean M., Compositions and Methods for Preventing Dental Stain, 20060223865 A1, SmithKline Beecham, Corp., March 10, 2004. Skills Healthcare, Marketing, Claims, Product Development, Transmissions, Ada, Business Development, Fda, Patent, Class, Comprehensive Large Array Data Stewardship System, Budgeting, Liaison, Project Planning, Technical Support, Associate, And Marketing, Chemistry, Qa, Metrics, Visualization, Business Cases, Cases, Due Diligence, Brand Marketing, Consumer Products, Laboratory, Training, Non-destructive, Quantitative, Coaching, Electron Microscopy, Interviewing, Leica, Long-term Disability, Ltd, Polarized Light, Polarized Light Microscopy, Project Management, Quality Control, Scanning, Scanning Electron, Biochemistry, General Chemistry, Teaching, Maintenance, Archiving, Data Archiving, Imaging, Implemenation, Instrumentation, Sensor, Sensor Development, Acta, Adme, Antimicrobial, Consumer Needs, Dental, Eds, Emc Xiv, Iss, Medical Device, Medical Devices, New Product Development, Optical, Pipeline, Progress, Prototype, Prototypes, Regulatory Affairs, Sales, San, Secretary, Storage Area Network, Translate, Vitro, Xiv, Analytical Chemistry, Biotechnology

HEALTHCARE

HR SHARED SERVICES ANALYST Summary Versatile HR professional with a strong benefits administration background, progressive cross-functional experience in broad range of HR functions including; HRIS, state and federal reporting, project management, client and vendor relation management, HR regulations, employee relations, HR policies and procedures, training, candidate screening and interviewing, employee oversight Highlights Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems Experience HR Shared Services Analyst September 2015 to Current Company Name － City , State Provide customer support for HRIS questions and issues by researching resolving simple to complex policy and transactional questions related to the use of the PeopleSoft HRIS and HR administrative policies and practices. Assist in addressing and resolving inquiries from employees, managers and/or or internal HRBPs Provide tier 1 or 2 support to employees, managers and HRBPs Receive, audit, and complete requests for Mass Changes/ Reorganizations in PeopleSoft Perform periodic audits of data entered into HR systems Establish guideline for setting up standard reports Complete HR transactional, payroll and administrative activities as needed Suggest methods to update, simplify, and enhance processes, procedures and technologies based upon customer feedback Receive, audit, and complete requests for data corrections using Correction Mode in PeopleSoft Support and execute user acceptance testing of system updates and enhancements to PeopleSoft Conduct data audits to ensure data integrity Fulfill general reporting requests Maintain consistent service levels as defined Meet deadlines and handle varying workloads with a high degree of accuracy. Human Resources Representative January 2014 to February 2015 Company Name － City , State Daily support for the administration of all University benefits programs, including communications with vendors and third party administrators. Maintenance for the Staff Compensation System through market based job evaluation Providing daily administration and counseling to HR staff and University employees on all benefits and compensation systems. Performing day to day administration of a variety of other human resource function including unemployment, forms review and completion, exit interviews and file review. Interpreting University personnel policies and procedures to ensure their equitable application. Providing training and engaging in outreach activities. Providing support for WMU retirees and related retiree benefits programs. Providing technical support for HR Representatives (generalist) for the benefits/compensation subject areas. Providing support and backup to the role of Director Human Resources Benefits & Compensation. Make policy and procedure recommendations based on best practices. Benefits Manager/HRIS Specialist June 2012 to January 2014 Company Name － City , State Management of the College's employee benefits programs and the Human Resources Information System (HRIS). Documentation of HR processes and procedures for HRIS management. Provided excellent service to faculty, staff and retirees while ensuring compliance with state and federal employment and benefits law. Oversee the employee benefit enrollment process, serve as primary contact for faculty, staff and retirees with benefit related questions or concerns and work directly with vendors to resolve issues. HR Specialist December 2007 to July 2011 Company Name － City , State Managed annual open enrollment and payroll-related functions to include frozen salary, imputed income, rates information, EOI, direct bill for retirees and LOA Supervised the process for worksheet and confirmation statement fulfillment as the direct contact for vendors for both annual and ongoing enrollment Created test plans and conduct testing for HR portal for annual enrollment Successfully maintained the client research mailbox, researched and resolved complex client issues through to resolution Maintained and update process documentation for client processes and procedures Updated and maintained carrier files, imports, and exports. Specialist November 2006 to December 2007 Company Name － City , State Processed short term disability payments. Administered leave of absences, including FMLA, for client organizations. Responsible for reporting and metrics. Education B.S : Business Western Michigan University － City , State Business Skills administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support

HR

SOLUTION DESIGNER Summary Seeking a Planning Engineer position to utilize my skills and abilities in an industry that offers security and professional growth while being resourceful innovative and flexible. Highlights Packages : AutoCAD 2D & 3D, Primavera Complete (Web,Client, Progress Reporter, Team Member) M.S-Office, M.S-Dos, Digital Designing & Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash, Projects, Computer Fundamentals and Information Technology). Experience Solution Designer Mar 2014 to Current Company Name － City , State Designing projects. Manage all site and department specific requirements related to the projects being executed. Preparing OCS, WIR, MIR. Track site variations and field instructions. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Draughtsman cum site Supervisor Oct 2012 to Jan 2014 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc..,. Draughtsman cum site Supervisor Apr 2010 to Sep 2012 Company Name － City , State Manage all site and department specific requirements related to the projects being executed. Designing projects. Track site variations and field instructions. Preparation of quantities and estimation from the working drawing. Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report. Monitoring and coordinating with professional consultants, Architecture, Interior and Structural. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors. Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment. Preparation of extension of time program (delays caused by additional works to the contract). Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages. Liaison with client representatives & consultant. Determine the project scope of work and analyze. Monitoring construction site activities such as, material supply, labor work, local payments, etc.., While studying FORT ENGINEERING. Trainee Jun 2009 to Feb 2010 Company Name － City , State Monitoring and Supervising Concrete Casting Works. Day to day inspection monitoring. Preparation of project documents. Preparation of completion drawing. Monitoring and coordinating with professionals. Preparation of the progress reports which reflects the actual progress on site. Attending weekly progress meetings. Monitoring construction site activities such as, material supply, labor work, local payments, other paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil. Education DIPLOMA , DIPLOMA IN CIVIL ENGINEERING 2010 Gurukulam Campus － City , State , INDIA Civil Engineering Government of Tamil Nadu) Gurukulam Campus, Thackalay H.S.E (Government of Kerala) Mahathma College, Tirur S.S.L.C (Government of Kerala) Personal Information Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Skills 3D, Adobe, Adobe-Photoshop, AutoCAD 2, C, consultant, Corel-Draw, Client, delivery, Designing, Dos, English, Estimating, Macromedia Flash, Government, drawing, Hindi, Illustrator, Information Technology, Languages, Materials, meetings, Office, Works, Page Maker, Primavera, Progress, Reporter, Supervising, Video, Video Editing Additional Information Personal Data Date of Birth : 20th April 1990 Sex : Male Passport No. : J6269139 Nationality : Indian Marital Status : Single Permanent Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar. Declaration I hereby solemnly declare that all the above details furnished by me are true and correct to the best of my knowledge and belief. Place: AL-SADD Yours Faithfully, Date: (ZABEER.K)

DESIGNER

JEWELRY CONSULTANT Summary As you will see on my resume, I have the required experience, education, and training you seek in a candidate. In addition, I am a military spouse and have a vast understanding of government regulations, policies, and procedures. I am very competent in managing an organizations financial resources and feel I would be an excellent addition to your company. I would like to thank you for considering my application. I am very excited at the prospect of working for your team. I am available to meet with you at your earliest convenience to discuss the position and my resume. You are welcome to contact me at Excellent customer service, administration, organization, and communications skills *Ability to multi-task, meet deadlines, work independently, or on a team Highlights Microsoft Office Suite;ability to accurately type 40 WPM Experienced volunteer providing animal care at local shelters; bathed, groomed and temperament tested animals for adoptability Experience Jewelry Consultant September 2014 to January 2015 Company Name － City , State Greeted and provided front-line customer service to patrons; assisted with product selection, provided information and made recommendations. Determined customer needs and prepared proposals/products to complete sales. Marketed services and bundled packages; met and/or exceeded corporate sales. Assembled displays and arranged merchandise/accessories as shown in sketches; maintained clean and orderly areas and displays. Performed security/lost prevention procedures in accordance with corporate policies. Examined merchandise and ensured pricing/display accuracy and product functionality. Receptionist and Data Entry Clerk September 2012 to March 2014 Company Name － City , State Provided administrative support to internal and external customers; answered phones, took messages, provided information, and directed individuals/calls to staff members. Prioritized/scheduled daily work operations; effectively managed time and resources. Handled personal data and/or records; ensured integrity of customer account information and sustained compliance with confidentiality and Privacy Act standards. Completely and accurately documented forms and records in accordance with policies. Maintained contact with clients until confirmed delivery of goods; effectively resolved customer concerns at the lowest managerial level. Conducted inventories and ensured asset balance and accountability; labeled inventory and ensured appropriate stock levels were maintained to meet customer demand. Operated a variety of office automation equipment to include multi-line phone system, scanner, copiers, facsimiles, and shredder. Child Care Provider July 2011 to January 2013 Company Name － City , State Provided direct care to children age's birth through age five in family care setting. Planned and conducted effective child development programs to meet the physical, social, emotional, and intellectual needs of individual children. Coordinated age-appropriate play/learning activities aimed at fostering development. Used appropriate child guidance and care giving techniques; detected early signs of distress and redirected behaviors. Led and interacted with children in song, games, finger play, and other activities; helped children develop self-help skills such as serving food, zipping jackets, tying shoes, and hand washing. Prepared snacks and meals using safe food handling procedures and dietary guidelines. Maintained accountability and safety of children at all times; certified in pediatric, infant, and adult CPR. Ensured proper maintenance and sanitation of classroom, toys, and equipment. Experienced working with a variety of personalities and ability levels; skilled at adjusting responses to suit individual needs. Taught children how to redirect negative behavior through feelings identification, compromise, and communication. Education Diploma : General Studies , 2012 Byron P. Steele II High School － City , State General Studies Interests Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011 Skills administrative support, balance, CPR, clients, customer service, delivery, forms, inventory, managerial, Microsoft Office Suite, office automation, phone system, copiers, policies, pricing, proposals, safety, sales, scanner, phones, type 40 WPM Additional Information COMMUNITY INVOLVEMENT: Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011

CONSULTANT

STORE MANAGER Career Overview Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone. Core Strengths Job Objective To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement. Summary of Qualifications To serve as a liaison for the customer in meeting all their questions and concerns Excellent problem solving skills Excellent typing skills Excellent written and oral communication skills MS word Microsoft Excel Real Estate License Bilingual - Korean and English Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Store Manager July 2006 to September 2013 Company Name － City , State I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers). As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals. Customer Service Agent May 2009 to April 2013 Company Name － City , State Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport. Also worked closely with Customs and Border Protection. I also worked on the ramp as well with Korean Airlines when needed. Real Estate Agent January 2006 to September 2008 Company Name － City , State I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects. Assistant Manager December 2005 to July 2006 Company Name － City , State I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer. Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities. Educational Background BA : Sociology , 2000 Binghamton University － City , State Sociology High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written

FITNESS

SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with 2 years in sales with vast industry knowledge. Independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Flexible schedule Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the petty thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months I had was when I sold 199 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet. Fulfilled all supervisory duties when Store Manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I am today. Experience Company Name March 2015 to November 2015 Sale Consultant City , State I Answered customers' questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 80 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And Inventory checks throughout the day. Company Name October 2014 to December 2014 Cashier City , State Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had their I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name February 2014 to June 2014 Front clerk City , State Accepted payment from customers and made change as necessary.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Take cake orders over the phone. Education Northwood High School 2014 High School Diploma : History City , State , United states During my four years of high school I did struggle to manage my grade but with the right push and motivation, I was able to achieve my goal. I managed to get all A's, B's and C's. Work History Company Name March 2015 to November 2015 Sales Consultant City , State Company Name October 2014 to December 2014 Seasonal Cashier City , State Company Name February 2014 to June 2014 Food Clerk City , State Skills Fast paced worker Attention to detail Customer service Fluent in Spanish Communication and verbal skills Fast learner

ARTS

COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content. Skills Superior verbal and written communication skills Excellent media contacts Crisis communication Web content Brand development and management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director , 09/2013 to Current Company Name – City , State Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year. Media relations/government relations/fundraising. Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design & content. Developed and managed communications strategies, plans and budgets. Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage. Oversaw and adhered to the communications department budget. Communications director Pennsylvania Auditor General , 01/2005 to 01/2013 Company Name – City , State Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for "PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy. Chief communications officer , 08/2001 to 04/2003 Company Name – City , State Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China. Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy. Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts. Developed and managed communications strategies, plans and budgets. Vice president , 02/1998 to 08/2001 Company Name – City , State Speechwriting, annual reports, crisis communications, government relations. Marketing communications and strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding and positioning statements. Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's "Good Morning, America''  Manager , 12/1996 to 02/1998 Company Name – City , State Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission as a model in the state. Developed and managed communications strategies, plans and budgets. Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas Editor/Reporter , 09/1985 to 12/1996 Company Name – City , State Award-winning reporter and editor with experience in sports, news, business. Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa. Editor/Reporter , 09/1981 to 09/1985 Company Name – City , State As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S. Investigative reporter in sports, news. Education Bachelor of Arts : Communications , 1977 Pennsylvania State University - City , State communications Reporter and editor of Daily Collegian, college newspaper MFA : creative non-fiction , June 2004 Spalding University - City , State Accomplishments Youngest scholastic sports editor in nation at top-10 Sunday newspaper Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979

PUBLIC-RELATIONS

TALENTED ARTS PROGRAM INSTRUCTIONAL COORDINATOR Highlights Eight year military veteran with seven years of experience in the education field. Four years of experience teaching art throughout Caddo Parish. Art teaching experience includes serving gifted art students enrolled in the Talented Arts Program (TAP) throughout Caddo Schools. Also served as an Art teacher at Forest Hill Elementary and Judson Elementary. I also serve as an Art teacher for the Volunteers of America after school program at Forest Hill Elementary. I have been drawing and painting since elementary school. I also sell my private artwork as a freelance artist. In addition to my art & educational background I have over nine years of extensive business administration management experience. I am an optimistic, organized, dependable, problem solver with strong communication skills. Effective at building productive and positive working relationships with teachers and children from diverse backgrounds. Experience Talented Arts Program Instructional Coordinator November 2008 to Current Company Name － City , State 1961 Midway Avenue Shreveport, LA 71130 United States 11/2008 - Present Salary: 2,000.00 USD Per Month Hours per week: 40 Educator (Independent Contractor) Current School: Forest Hill Elementary Principal Angela Douglas (318) 686-1783 Talented Arts Program Instructional Coordinator: Rhonda Glass (318) Duties, Accomplishments and Related Skills: Performs substitute teacher duties for various schools in Caddo Parish on a long term basis. Traveled to various elementary, middle, and high schools teaching gifted art students in small group settings for Talented Arts Program (TAP) Serviced TAP Art students located at Shreve Island, Herndon, and Judson Elem, Keithville and Youree Drive Middle, Caddo Middle Magnet, and Walnut Hill elementary/middle schools; Northwood, Magnet High, and Byrd High Schools Establish effective relationships with children in various Caddo Parish Schools to make a positive impact on their educational experience. Implements conflict resolution and negotiation strategies to effectively manage children with special needs in a classroom setting. Creates lesson plans, grades papers and input grades into JPAMS automated grading system for progress reports and report cards. Performs other administrative duties as needed. Responsible for effective oral and written communication as it relates to explaining and teaching the material in a way that is easy to understand, but within the allotted timeframe Ensures that instructional methods address the various learning styles of the students. Responsible for proactively managing social issues that involve conflict resolution, problem solving, negotiating, ethics, fairness and issuing disciplinary consequences and rewards surrounding the student's behavior. October 2000 to December 2007 Company Name － City , State Salary: 2,500.00 USD Per Month Hours per week: 40 CO-Owner/Transportation Logistics Manager Duties, Accomplishments and Related Skills: Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Negotiated contracts and payment for freight deliveries, driver employment, and payroll. Completed and mailed bills, contracts, policies, invoices and checks. Initiated performance measurements and appraisals surrounding on time deliveries and customer satisfaction. Translated business needs and priorities into actionable logistics strategies. Minimized damages and repair costs through careful management and implementation of preventative maintenance program. Assigned workloads for three transportation personnel to ensure profitability. E-mailed suppliers, carriers and customers with freight status Cultivated a positive rapport with employees to boost company morale and promote employee retention. Conducted research on logistics operations, including literature reviews, interviews and site visits to gain and attract new business. Implemented Logistic Strategies to acquire lucrative freight that generated over $150,000 per year in net profits Supply Logistics Manager and Customer Service Specialist September 1992 to July 1999 Company Name － City , State Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Education Master of Science : Management, Business /Project , 2010-02-09 Colorado Technical University － City , State , US Master of Science in Management (MSM) Colorado Technical University, Colorado Springs CO Concentration: Business /Project Management GPA: 3.86 Graduated: February 09, 2010 MBA : Human Resource Management , 2008-12-27 Colorado Technical University － City , State , US Master of Business Administration (MBA) Colorado Technical University, Colorado Springs CO Concentration: Human Resource Management GPA: 3.85 Graduated: December 27, 2008 Bachelor of Science : Business Administration, TRAINING , 2007-05-05 Colorado Technical University － City , State , US Bachelor of Science of Business Administration (BSBA) Colorado Technical University, Colorado Springs CO Concentration: Management GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors SPECIALIZED TRAINING Accomplishments GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors Military Experience Specialist September 1992 to July 1999 Company Name United States Air Force Andersen Air Force Base Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Certifications LISCENSE/ CERTIFICATES Skills Budgets, Logistics, Basis, Budget, Contracts, Drivers, Invoices, Maintenance, Operations, Payroll, Satisfaction, Translated, Accounting, Buying/procurement, Customer Service, Database, Exceed, Ordering, Procurement, Purchasing, Receptionist, Retail Sales, Progress, Teaching, Accounting And Finance, And Marketing, Business Management, Change Management, Finance, Marketing, Painting, Problem Solver, Sales, Sales And, Strong Communication Skills, Msm, Project Management, Human Resource Management, Mba, Training

ARTS

LEAD ENGINEER - FLUID SYSTEMS AND THERMAL ACCESSORIES Summary Forward thinking Mechanical Engineer with several years of experience in product design and development, process improvement, project management, and quality assurance, comprehensive understanding of design processes, manufacturing methods and sound engineering principles. Skilled in use of engineering tools such as FEA, UG NX, GD&T Lean Six Sigma with a strong understanding of engineering mechanics, principles, and materials. Demonstrated leadership skills that optimize collaboration between departments to produce high-quality aerospace hardware. Highlights Comprehensive understanding of engineering and design principles. Extensive experience in use of computer aided design tools such as UG NX, SolidWorks. Excel  with minimum supervision. Experienced in GD&T and manufacturing support Lean Six Sigma Certified. Field investigation and customer support of fluid system hardware. Headed process improvement projects. Project Management experience. Understanding of export licence for various hardware and technology.  Writing technical requirement documents.  Experience Company Name September 2016 to Current LEAD ENGINEER - Fluid Systems and Thermal Accessories City , State Design Premix Liquid Fuel delivery system for GE 9F.04 and 9HA.02  Instrument Air system design and specification for GE Gas 9F.04  Provides hazmat specification based on IBC for various gas turbine skids. Design water supply skids and accessories for purging and cooling of combustor nozzles. Conduct FMEA analysis of new products. Size and select various gas turbine accessories such fuel pump, filters, pressure transducers, water pump based of CFD and combustion requirement. Work with supplier design control valves and mixing valves for various fluid system. Company Name June 2015 to September 2016 DESIGN ENGINEER - Military & Commercial Engine Fluid Systems City , State Provide design and redesign requirements and specifications for fluid system test hardware.  Review and provide engineering substantiation for Material Review  Board documents for vendor components.   Investigate field related failures of military engine fluid system  components. Leads component upgrades and improvement projects for fuel systems. Establishes test procedure for afterburner fuel components, fuel pumps, Mechanical engine control units.  Provide technical and engineering requirement for Vendor Substantiation documents. Review and approves  functional and dimensional changes to fluid system component request by vendor. Reviews and approve component repair request from vendor of military engine fluid system hardware. Provides engineering support to manufacturing engineering. Design specification for CF34 Fuel metering unit. Design specification for gear and centrifugal pumps. Investigate field related component failures. Lead cost reduction and product improvement projects. Establish test procedure such pump ripple, vibration and compressor discharge dynamic response for new hardware. Support and approve vendor design changes. Redesigned fuel metering unit components such fuel metering valves, pressuring discharge valves, electrohydraulic servo valves. Design wet rig to emulate aircraft engine environment to test hardware responses for aircraft duty cycles such as start, acceleration, idle, take-off, burst, chop, slew, and deceleration. Company Name February 2012 to January 2015 DESIGN ENGINEER - New Product Definition City , State Performed preliminary and detail design of  engine hardware. Performed and interprete FEA Analysis for design reviews and assessment. Ensured technical requirements of components are being met Assigned ITAR/Export license for both technical data and hardware. Signed off on engineering drawings. Maintained in depth knowledge of product, technical details. Conducted weekly reviews of configuration hardware to identify design and assembly issues for correction. Reviewed and approved engineering drawings for manufacturing. Collaborated with other GE partners to identify and resolve assembly issues. Reviewed Engine Assembly Drawings. Assigned work and supervise Contractors for Controls PDE. Headed Technical Document review team. Mentored new hires and co-ops. Conducted design review of hardware  Company Name June 2007 to January 2012 DESKSIDE SUPPORT TECHNICIAN / IT SUPPORT City , State Set up, tested and configured networks, desktops, laptops and printers. Performed routine  software and hardware updates. Performed routing preventative maintenance on computers. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail. ​ Company Name September 2004 to June 2007 Account Associate City , State Set up new Xerox printers and copiers for client use. Identified equipment options to satisfy client needs. Developed new equipment training materials of  for clients. Gathered usage data and generate monthly usage cost. Performed maintenance of equipment.  Education University of Dayton 2016 Master of Science : Mechanical Engineering City , State , USA Miami University 2012 Bachelor of Science : Mechanical Engineering City , State , USA Kwame Nkrumah University of Science and Technology 2002 Bachelor of Science : Agricultural Engineering City , Ghana Accomplishments Designed FADEC Cooling system for GE LEAP 1A and 1C Engines. Designed Booster Anti-ICE System for Passport 20 Engine. Designed Ignition Leads for GE Passport 20 engine. Improved Technical Document Cycle time. Redesigned, improve wear if IPV and DPRV for CF34-8 Improved On-wing time for CF34-10 FMU by redesigning environmental seals. Skills Solid Edge UG NX6 -NX10 Teamcenter Digital Engine Visualization. GD&T FEA/ ANSYS Modifying designs. Lean Six Sigma Adobe Photoshop AUTOCAD Microsoft Projects Microsoft Visio Microsoft Office FEA/ Abacus LabVIEW Visual Basic C++ Matlab Data Acquisition Solid Works

AVIATION

SALES ASSOCIATE Professional Summary Sales professional offering nearly 4 years experience in sales and sales management in a retail setting. Specializes in men and women's wear, with emphasis in building a solid customer base. Skill Highlights High-end fashion knowledge Superb sales professional Loss prevention comprehension Ability to mediate disputes Listening skills Reliable and punctual  Compelling leadership skills Customer service oriented Cash handling accuracy Retail merchandising expertise Excellent communication skills Energetic Bilingual in English and Spanish Achievements Developed highly effective sales training strategies as Sales Manager. Lead management team to exceed monthly store sales goal multiple times as Sales Manager. Earned an achievement in Sales for Management, averaging 20% of the stores sales per month. Lead several departments as the top salesperson by surpassing periodical goals Sold high end product & merchandise to elite celebrities and continued service beyond the store. Experience Sales Associate Nov 2016 to Mar 2017 Company Name － City , State Described merchandise and services to customers. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Completed special client deliveries in person. Evaluated transactions for suspected fraud. Sales Associate/Brand Ambassador (TOPMAN) Feb 2016 to Nov 2016 Company Name － City , State Opened credit & debit cards to customers. Described merchandise and services to customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Maintained department in clean and neat manner Arranged items in favorable positions and areas of the store for optimal sales. Consulted with customers on the latest styles and trends. Sales Manager/Supervisor Feb 2014 to Feb 2016 Company Name － City , State Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Visual Merchandiser / Sales Associate Aug 2013 to Jan 2014 Company Name － City , State Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Informed customers about sales and promotions in a friendly and engaging manner. Sales / Cashier Associate / Stock Person Mar 2013 to Aug 2013 Company Name － City , State Received and processed cash and credit payments for in-store purchases. Worked as a team member to provide the highest level of service to customers. Verified that all merchandising standards were maintained on a daily basis.

SALES

ACCOUNTANT Summary A detail oriented, efficient accountant that excels in managing multiple tasks in fast paced environments.  A proven track record in meeting deadlines, streamlining processes and promoting a positive work environment.  Articulate communicator known for delivering excellent customer service both internally and externally.  Self-motivated team player who demonstrates a high level of quality work and professionalism Education Bachelor of Science : Accounting and Information Management University of Texas at Dallas Bachelor of Arts : Psychology University of Texas at Dallas Highlights Account reconciliation expert Financial modeling Variance Analysis Corporate G&A and COGS Accounting Cash Forecasting Capitalization and Fixed Assets Analytical reasoning Effective time management Superior research skills Intermediate Excel Skills including Pivot Tables and V-Lookups Inventory Accounting Computer Skills Netsuite; Quickbooks; Cognos Impromptu; JDEdwards; AS400; Sage FAS Fixed Assets; BNA Fixed Assets; BusinessObjects Crystal Reports(currently SAP Crystal Reports); Hyperion Essbase Experience Company Name City , State Accountant 12/2012 to Current ●  Compile and analyze financial information to prepare financial statements to be distributed internally and externally ●  Reconcile bank accounts to general ledger on a monthly basis ●  Manage fixed assets ensuring all assets that meet our threshold are input accurately and depreciated properly ●  Analyze inventory expense and assets accounts; Research and resolve discrepancies in coordination with Fulfillment team ●  Monitor and record bank activity on a daily basis; Analyze past costs and revenue to provide cash forecast weekly ●  Record cash receipts and revenue for associated company; Reconcile sub-ledger to general ledger by verifying monthly activity ●  Forecast balance sheet and cash flow forecast based on yearly budgeted income statement ●   Reduced closing time for monthly and quarterly close by 25 % by implementing more accurate and efficient procedures Company Name State Staff Accountant 09/2008 to 12/2012 Tracked capital improvement projects in AS400 system by checking status and confirming expenditures; provided accounting support as needed Managed fixed assets; Generated year end depreciation reports and recorded to the general ledger; Coordinated and conducted city-wide asset audit Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Verified department software interfaced appropriately and communicated with various departments to provide information and answer questions; documented procedures as appropriate. Prepared year-end audit schedules and ensured accuracy; researched and resolved auditors' inquiries and requests. Recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts; coordinated with police department to ensure accuracy of annual state and federal reports. Generated yearly 1099 report from general ledger and electronically filed 1099 report with the IRS. Reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports; investigated and resolved any discrepancies. Monitored bank accounts for investment activities; Recorded investment maturities, purchases, and interest; Updated investment spreadsheet to reflect current balances, outstanding bonds and certificates of deposits. Innovated accurate and efficient method for proper accounting of assets Coordinated with fellow staff to improve processes; Provided administrative support by filing and gathering reports, creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues. Company Name City , State Staff Accountant 12/2006 to 05/2008 Maintained capital expenditures in BNA; Organized and conducted asset audit for 26 regional branches by interfacing with each Asset Branch Manager; drafted monthly depreciation reports and computed depreciation Reconciled branch sales reports to bank account activity. Audited weekly Accounts Payable check runs. Audited daily Accounts Receivable credit reports. Researched validity of invoice void requests. Investigated and resolved credit card and bank deposit variances. Company Name City , State Accounting Assistant 03/2005 to 12/2006 Prepared and input daily and monthly journal entries into general ledger. Analyzed and reviewed expense reports for accuracy. Performed monthly balance sheet reconciliations. Recorded monthly and yearly accruals. Input new vendors and invoices into accounting system; conducted weekly check runs. Prepared daily cash reports and performed transfers as needed. Managed bank accounts for 24 properties; Performed intercompany transfers as needed

ACCOUNTANT

CONSULTANT Summary Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development and Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting Highlights Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting * Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite Experience Consultant July 2014 to Current Company Name － City , State Manage monthly general ledger close and prepare financial statements for subsidiary company. Assist in quarterly financial statements with the control company reviewed by CFO. Brought up to date all quarterly sales tax reports to various states. Entrusted to do due diligence on a potential acquisition. Worked on various project assigned to. Controller August 2001 to May 2014 Company Name － City , State Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts. Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy. Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control. Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls. Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency. Entrusted to lead complex projects for senior management team and annual audit engagement procedures. Routinely partner with banks and financial institutions to prepare monthly borrowing base report. Carlo De Pinto. Controller June 2000 to August 2001 Company Name － City , State Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts. Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions. Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence. Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states. Expedited software implementation project resulting in a seamless transition to new accounting program. Functioned as a notably respected consultant with proficient coordination of special management projects. Controller March 1999 to May 2000 Company Name － City , State Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries. Carried out intricate side-by-side comparisons of monthly budgeted figures vs. actual revenue and expenses, subsequently formulating variance justifications. Prepared comprehensive year-end budget analysis, monthly account analysis, and intercompany reconciliations. Senior Accountant May 1992 to March 1999 Company Name － City , State Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations. Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools. Education Bachelor of Arts : Economics Accounting Montclair State College － City , State Economics Accounting Skills accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end

CONSULTANT

CLAIMS SERVICE MANGER Professional Summary Service-oriented manager  who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.  Excellent investigation and attention to detail skills.  Skills Property insurance Report development Critical thinking Project planning Types [Number] WPM Work History 05/2014 to Current Claims Service Manger Company Name – City , State 11/2005 to 10/2008 Associate Claims Adjuster Company Name – City , State 04/2012 to 05/2014 Casualty Auto Adjuster II Company Name – City , State Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, Determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to Perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to Deliver appropriate solutions to members. Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers. Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay. Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Partners and/or directs vendors and internal business partners to facilitate claims resolution. Contributes to business goals, performance metrics and effectively uses tools & technology. Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs. USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy. 08/2004 to 09/2004 Auto Adjuster Company Name – City , State Investigate, adjust and settle, complex auto, mobile home, boat, and motorcycle claims Maintained diary management for field inspections Completed inspection appointments within the CAT database Triaged damage for proper handling Schedule tow appointments and salvage appointments for customers Issued payments for proper closing Set up hard files for proper documentation and storing. 07/2001 to 12/2004 Claim Representative Company Name – City , State Investigate, adjust, and pay claims in a call center environment. Consistently provide and demonstrate superior customer service. Handle and process calls in a detailed and accurate manner. Complete coverage investigations to ensure proper coverage and limits applied Interpret policy information to provide coverage for glass damage Take recorded statements Adjust and determine liability Negotiate with glass shops and vendors in order to obtain a fair and reasonable price. 04/2001 to 10/2008 Associate Claims Adjuster-Settle Loss Company Name – City , State 12/2004 to 05/2005 Immediate Response Unit Representative Company Name – City , State Education Current Master of Science : Criminal Justice Sul Ross State University - City , State 1 2011 BA : Criminal Justice Sociology Our Lady of the Lake University - Criminal Justice Sociology Minor in Sociology 1 1998 Eagle Pass High School - Courses include: Criminal Law, Criminal Investigations, Theories of Criminal Justice, Corrections, Crimes against Children and Adults, Tort and Liabiity 2011 Bachelor of Arts : Criminal Justice Our Lady of the Lake University - City , State 2011 Internship : Medical Death Investigations Bexar County Medical Examiners Office - City , State Assisted the on-duty Bexar County Medical Investigator with the collection of information pertaining to scene investigations, interview of witnesses, physicians, police officers and relatives Scene photographs and intake photographs for morgue check-in or out Evidence collection from scene investigations Log and count medications Office duties that include faxing medical records, police reports, answering telephones and delivering reports to the Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury. Affiliations Student Associate Member of the Association of Certified Fraud Examiners. Certifications TX Casualty and Property License Skills C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent in Spanish, supervision, telephones, phone Additional Information "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank

AUTOMOBILE

LEAD INSTRUCTIONAL DESIGNER Summary An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction. Highlights Microsoft Office (Word, Excel, Outlook, Power Point) SECRET Clearance Job Analysis Experience Lead Instructional Designer 03/2015 to 01/2017 Company Name City , State Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S. Navy courses. Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months. Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals. Taught two classes on effective welding techniques for the Norfolk Naval Shipyard. Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets. Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%. Senior Training Manager 05/2010 to 02/2015 Company Name City , State Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate. Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program. Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified. Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students. Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management. Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks. Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression. Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs. Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers. Operations Manager 10/2007 to 05/2010 Company Name City , State Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan. Developed annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period. Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window. Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis. Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period. Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture. Personnel and Maintenance Manager 10/2005 to 10/2007 Company Name City , State Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates. Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time. Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate. Synchronized assignments of 16 subordinates to support national missions, overseas operations, training exercises ensuring 100% mission accomplishment. Maintenance Supervisor 05/2000 to 10/2005 Company Name City , State Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage. Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%. Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days. Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems. Education Bachelor of Science : Professional Aeronautics EMBRY RIDDLE AERONAUTICAL UNIVERSITY City , State Professional Aeronautics Certifications Training Education Developers Middle Managers Course *Army Basic Instructor Course *Army Instructor Evaluator Course Skills 3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision

DESIGNER

CUSTOMER RELATIONS SPECIALIST Summary To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations. Accomplishments Reached monthly sales goals on several occasions. Experience Customer Relations Specialist January 2015 to Current Company Name － City , State Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome. Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement. Customer Service Representative I April 2014 to October 2014 Company Name － City , State This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Customer Service Representative August 2013 to January 2014 Company Name － City , State Received and made outbound calls regarding title loans. Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes. Explained the loan contract and how simple interest loans work to customers. Provided excellent customer service. Call Center Representative May 2012 to August 2013 Company Name － City , State Responded to high volume of inbound/outbound calls while providing customers with accurate account information. Process payments, transfer calls to the proper department, document each account accurately and in a timely matter. Provided excellent customer service. Customer Service Representative December 2010 to March 2012 Company Name － City , State Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address. Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV. Upsold products and services to customer's that were eligible to upgrade. Dispatcher March 2010 to December 2010 Company Name － City , State Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational. Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved. Other duties include customer service and data entry. Customer Care Rep February 2009 to January 2010 Company Name － City , State Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible. Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR. Teller April 2007 to February 2008 Company Name － City , State Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. Service Specialist August 2005 to March 2007 Company Name － City , State I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases. Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits. Other duties included selling memberships to new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel. Education High School Diploma : General Studies Crenshaw High School － City , State General Studies

AUTOMOBILE

PATIENT ADVOCATE /CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware and software to corporate accounts. Supporting management and staff in developing and maintaining market share through aggressive account sales growth. Top 10% in the nation, #1 in the region three years in a row. *Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience. *Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications. *Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales). Summary of Skills Prospecting and cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales. Established 30 new accounts in a single year through successful client development. Earned President's Club Trip in 2003. Professional Experience PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 to Current Company Name － State Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care. Experience in a clinical setting, outpatient or managed care experience. Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards. Case management, providing treatments, and patient/caregiver education related to wound care management. Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs. MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name － City , State Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist and supportive Oncology. Oral and Injectable medications. Ranked Top 10% nationally 2008-2009, achieved a product index of 114%, and ranked #1 in the District. Detailing Pain Specialist, and hospitalist. Hospital based selling experience and Negotiating Skills. District trainer; efficiency, teamwork and software. Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information. Matrix Management Skills, and Market Research Knowledge. PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name － City , State Launched new asthma drug #1 in the region 2006. Cardiology and then Respiratory Divisions (respiratory devices). Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006. Ranked Top 10% nationally, achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006. Develop and implement plans to achieve/exceed sales budget. Specialty Market Placement. MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians. Hospital sales (buy and bill) anti-infective market place. Field Representative Insurance Market Advisor for the Northeast region, coordinating real time customer activity with the marketing team for the development of sales material and strategy. Network of relationships within the Federal and State Government community. Operating room sales experience. Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns. Conduct primary Medicaid reimbursement research to increase corporate profit. Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004. Completed "Management Skills Development" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota, 121% bonus requirements, and Ranked 10% nationally. Maintain formulary status in the Hudson, Essex and Bergen county hospitals. Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders. Researched market competition and developed presentations to stay ahead of the key players in the market place. Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales. Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments. Knowledge / experience with Medicare Part D, and VA selling. Responsible for all aspects of educating & training sales representatives. Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts. Analyzed current selling market and modify current simulated selling environment to the needs of the organization. Knowledge of sales processes and sales training. Knowledge of the reimbursement and fulfillment pathways for injectable medications. Education Master of Public Administration : Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City , State Health Care Administration Graduated Summa Cum Laude Master of Administrative Science : Human Resource Administration FDU Human Resource Administration Paralegal Studies - ABA Approved : Paralegal FDU Bachelor of Arts : Political Science / and Urban Planning RUTGERS UNIVERSITY － City , State , USA Political Science / and Urban Planning Masters of Information and Library Science : Knowledge Management Villanova University － City , State Knowledge Management Master Certificates - Human Resources/ Six Sigma Black Belt / Green/ Lean- Health Care Villanova University Additional Information HONORS/AWARDS PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University Special Achievement Awards in recognition of selling success & leadership. Presidents Club Professional Affiliations National Sales Network Skills Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care

ADVOCATE

BEAUTY ADVISOR, MAKEUP ARTIST Summary I place great importance on working hard and being a reliable person. Therefore an employer can expect high quality performance and punctuality. I consider myself a student in every aspect  of my life, therefore I am driven, and I am optimistic about learning and applying. I am confident that I can use these qualities in any situation to provide excellent results and growth within the business/company I am a part of. Highlights Sociable, works well solo and in a team Excels at customer service and sales Works well in fast-paced environment Great at prioritizing duties and multitasking Works best in a creative environment Excellent adaptability to any given situation Excels at learning and teaching Leads by example Work Experience Beauty Advisor, Makeup Artist , 07/2015 － 12/2015 Company Name － City , State Opened 2nd counter in Canada and 1st in Vancouver Practiced pre-selling and making cold calls  Honed clienteling skills through detailed documentation of clients and follow ups Networked with businesses outside of the department and utilized social networking platforms to increase regular foot traffic to the counter Achieved individual and team sales goal for opening date of the counter Gained Charlotte Tilbury's artistry training Makeup Artist and Hair Stylist , 04/2015 － 12/2015 Company Name － City , State Curated makeup and hair looks according to wardrobe and style of photo shoot Created new concepts with the stylist and photographer for photo shoots  Photos featured on B-Authentique online magazine Makeup and Hair Artist , 03/2015 － 12/2015 Company Name － City , State Arrived before call time to set up station Created makeup and hair appropriate for maternity photoshoot Touched up hair and makeup when needed Makeup Artist and Hair Stylist , 01/2015 － 12/2015 Company Name － City , State Organized photo shoots for magazine submissions Designed makeup and hair looks according to theme of shoot Photos published in Surreal Beauty Magazine Assisted with lighting on location Beauty Advisor , 10/2014 － 07/2015 Company Name － City , State Gained professional artistry training at NARS schooling sessions Learned about product knowledge and specific ingredients Worked as a team to set and achieve sales goals Created events for loyal clients Practiced visual presentation of cosmetics Documented client information and created interpersonal relationships Booked appointments and practiced makeup artistry Freelance Makeup Artist , 10/2014 － Current Company Name － City , State Created contracts and invoices for every client Created time lines for every wedding preparation Provided makeup and hair trials for every bride-to-be Practiced makeup and hair artistry for brides and bridesmaids Gained professional and personal relationships with clients Collaborated with other freelancing makeup artists and hair stylists  Makeup Artist, Hair Stylist , 09/2014 － 12/2015 Company Name － City , State Dance Choreography - Music Video Producer and Choreographer: MJ Lee.    "Element"and "Story of Us" Cocoa Tanning Salon - Nightclub Event Owner: Kerri Leigh. Provided makeovers for Valentines day makeover station Trade for Print - Langara Photography Student Photographer: Teni Kim. Created face charts for different looks, and provided makeup and hair service for photoshoot Blushing Boutique Fashion Show Makeup Key: Gina Kang. Assisted Key Artist in replicating their creation, assisted in makeup and hair according to Key's directions, and worked in a timely manner Holt Renfrew Spring/Summer 2016 Fashion Show Makeup Key: Sarah McInnes. Replicated look created by key on the models quickly and efficiently and assisted other makeup artists with application Host , 08/2012 － 08/2013 Company Name － City , State Organized noted received onto Microsoft Excel Mediated communication between the director and the clients Recorded and copied focus group meetings onto DVD/CD disks to be sent out to affiliated companies Screened participants to confirm they were applicable for each specific focus group study Manager , 07/2012 － 09/2014 Company Name － City , State Maintained food quality consistency Maintained customer service efficiency and consistency of quality Managed social networking mediums (Facebook, Twitter, Website) Opened and closed restaurant Ordered required stock, maintained stock flow Responsible for hiring and training new employees Key holder/Sales Associate , 06/2011 － 12/2011 Company Name － City , State Practiced organization of clothing items - made sure the floor looked appealing to customers Made sure customers walked out of the store with what they wanted Top seller of the month for 3 months in a row Learned to sell independently and as a team Learned the importance of being preoccupied with work at all times Responsible for closing/opening store as a key holder Practiced inventory process every week Education 2015 Blanche MacDonald Centre － City , State , Canada Diploma Global Makeup Artistry Bridal Hair and Makeup Makeup for Fashion Airbrushing Makeup and Hair for TV, stage, and film Art and Tech Special effects makeup Makeup for Prosthetics Digital makeup design 2014 Simon Fraser University － City , State , Canada Bachelor of Arts Communications Bachelor of Arts: Communications 2014 Skills Key Words:   Customer Service, Retail Sales, Contracts, Invoices, Managerial, Networking, Training, Excel, Payments, Voice, Point Of Sale, Pos, Pos System, Associate, Closing, Inventory, Sales, Sales Associate, Creative, Multitasking

APPAREL

VZW CUSTOMER TECH ADVOCATE Overview Flexible, independent, self motivated and effective leading contributor of the FOA/FSA Team, customer focused with high understanding of external customer needs. Strong planning, organizing, decision making capability with good leadership skills, motivating others in achieving high quality results on time as required. Shares opinion and ideas freely, and willing to support other team members in succeeding. Good technical skills with understanding of network wireless technical concepts. Eager in learning new concepts quickly. Friendly demeanor that is easy to work with and approachable. Excellent communication and negotiation skills. Ability to work with key personnel across multiple organizations Core Qualifications Over 18 years wireless experience. 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. 1.5 years of Network Level Testing. Over 3 years of experience as an LTE FSA engineer. Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team. Over 3 years of experience as an LTE FSA engineer, 1.5 years of LTE Network Level Testing, 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments. Central point of contact for the customer on technical issues, coordinating the determination of root causes and implementing corrective action plans. Team with NOKIA Account Teams, Program Managers, and other Customer Technical Advocates to understand and facilitate customer-supplier management processes. Led numerous major CDMA and 1xEVDO cell software releases for FOA. Led Sprint 4.0 and 5.0; VzW FSA for LR13.1 software release. Contributed to the successful completion of several critical milestones for Alcatel-Lucent such as SBEVM, SBEVMm, 3G-1X, Modcells 1.0 - 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product with MCPA), 3-Carrier DO, CPRI/RF Head Development for PCS and AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, and COOL. PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 to February 1964 Company Name － City , State Responsible for providing technical consultations for VzW HQ team, and interfacing into the ALU Development communities, advocating VzW requirements and new feature requests. Facilitate ALU team issues, projects, and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment, Deployment, Post Deployment, and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding of customer initiatives within Alcatel-Lucent; lead technical meetings with the customer; own resolution on behalf of customer of key technical issues Use understanding of customer's entire network and their solution to make recommendations; support customer in user group meetings. Cell First Office Application Engineer FOA Engineer Company Name － City , State Team led for FOA cell software release for CDMA and EVDO for R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 and 31.10. Lead duties consist of: As the primary interface between the customer, the project team, and any internal/external partners participating in the project. Introduction of new cell software releases and features into a live market, product management, analyzing customer network prior to FOA execution, and verification of new software load compatibility for a commercial system. Project managed all activities in preparation of the FOA and during FOA. Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality. Work in partnership with cross functional internal Alcatel-Lucent team in documenting, and identifying issues prior to the introduction of the new products into a live network. Collaborate with various FOA teams, and customer team to share information, and coordinate weekly sites schedules. Work with Alcatel-Lucent development and test team in reviewing requirements, documenting problems found during field execution, solving field issues such as software and hardware problems, as well as reviewing validation results, and verifying field problem fixes. Negotiate mutually beneficial resolutions to FOA found issues within internal (ALU) and external (customer) project meetings. Work directly with customer documentation teams to develop high quality customer documentation. Construct daily project status reports shared with senior management and the customer. In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network. Develop field test plan and strategies for OA&M and call processing scenarios for new feature functionality to meet system requirements and customer expectations, live customer on site implementation of validation plan, and documentation of validation results. Collaborate with product management in the planning and implementation of the FOA deployment. Provide on site test support to multiple customers, isolate and debug FOA problems, and perform HW/SW system upgrade as necessary. Support multiple internal teams for optimization & troubleshooting of field issues. Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization. RF Optimization Engineer September 1997 to May 2000 Company Name － City , State Led project planning to attain exit criteria goals for CAT/TAC (Communications Authority of Thailand/ Total Access Communications) in Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia & Maracay, Seven Cities, Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations. Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data. Executed RF Optimization duties such as collecting, plotting, and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station, such as orientation and downtilt, to attain better network performance. Achievements Above and beyond award for FOA Project: This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time. Received Shining Star Award for Caracas, Valencia and Maracay deployment project and for IFR/Easy Span Spectrum Analyzer Development Interface. Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT/TAC award. Diversity Day 1999 Hands Across the World Certificate of appreciation award. Education Bachelor of Science : Electrical Engineering , November 1997 Milwaukee School of Engineering － City , State Electrical Engineering Professional Affiliations CDMA Systems, 3G 1x-EVDO Rev-0 and Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar - WiMAX/OFDM in Wireless Networking, OMC-RAN Hands-On Training and OA&M Hands-On training, LTE bootcamp Languages Fluent in speaking Tagalog (Filipino Language) and Bisaya (Filipino Dialect) Skills 3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation

ADVOCATE

PUBLIC RELATIONS SPECIALIST Professional Summary Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations. Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff Education Bachelor of Arts : Communications Fayetteville State University - City , State Graduated with a 3.8 GPA Member of Alpha Kappa Alpha Sorority Graduated summa cum laude Member of Alpha Psi Omega Honor Fraternity Majored in Speech/Communications And Theater Minored in Biology Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff

PUBLIC-RELATIONS

ACCOUNTANT Summary Flexible bookkeeper/ accountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Account reconciliations Accounts Payable/Receivable Complex problem solving Bank reconciliations Creative Problem Solving Budget analysis & preparation Effective time management Complex problem solving Excellent managerial techniques Cost accounting Multi-Task Management General ledger accounting Strong communication skills Periodic financial reporting expert Strategic planning Intuit QuickBooks specialist SAP Accomplishments My professional accomplishments are in the area of gaining well rounded accounting knowledge about the business and communicating how the bottom line is affect by decisions. I was part of a team that created, advised and implemented SAP in North America while working for Colgate. At other businesses I helped implement several different accounting software solutions. Experience 08/2016 to 03/2017 Accountant Company Name － City , State Handled the day to day accounts payable, accounts receivable, monthly financial closing, work in process, and sales tax. 01/2007 to 08/2016 Co-Owner Company Name － City , State Created a business plan to help preserve a historic landmark building and encourage economic development in Historic downtown Rogers. Created from scratch Poor Richard's Art (an artist co-op) and then purchased The Rabbit's Lair and turned it into a fabric & fiber center that became one of the top 10 shops in America. Handled all day to day operations, finances, management of employees, strategic planning, and worked with City of Rogers to help with beautification and implementation of events. 11/2001 to 01/2007 Owner Company Name － City , State BKP was created after I had my daughter and wanted a more stay at home job. It turned into a bookkeeping/accounting firm that had 7 employees and over 120 different business customers. BKP specialized in small businesses that needed a bookkeeper to come to their site and keep their accounting records up-to-date and train them in the day-to-day accounting needs. BKP was sold to Beall-Barclay is 2005, where I became the Business Development Manager. 09/1999 to 06/2001 Accounting Manager Company Name － City , State Hanna's was a company that had grown so fast it needed process, procedures, and software to bring it up to speed. While I was there we implemented new software, audits, and inventory controls for the retail shops. 09/1997 to 09/1999 Cost Accounting Manager Company Name － City , State My job was to implement SAP software. Starbuck's was going through their manufacturing processes and creating a cost accounting system. It was a fabulous job, I just found the Seattle gray days too hard. 06/1989 to 09/1999 Cost Accounting Manager Company Name － City , State I begin as a cost-accountant for the Irish Spring portion of manufacturing at the Kansas City, Ksplant. It was a time of change, automation of the manufacturing process, and upgrading software to SAP. This is where I fell in love with accounting and helping the manufacturing team understand how it worked for them or against them. During my time at Colgate, I was involved in the cost of unions, strikes, complete downsizing of administrative roles, different general managers of the facility, and working with New York on monthly reports and annual budgets. Other projects included the creation of the Cost Accounting system and processes with the CPA firm hired to implement the software. My counter-part and I flew up to NY each week to work on this and then flew back each Thursday to work on our regular jobs. Once SAP was up and running for Colgate, I was transferred to Hill's Pet Nutrition in Topeka, KS as the Cost Accounting Manager to implement SAP. 02/1985 to 01/1989 Accounting Manager Company Name － City , State Speaco Foods was a manufacturing facility (multi-state) that made vinegar, juices, hot sauce and mustard. It was a family owned business that I worked at all my summers during high school and college. I worked in the manufacturing plants until I graduated college. Once I graduated college, I worked in the accounting department. I started in Accounts Payable, then receivables and then inventory control. My role in the accounting was to implement new software, train others, and get the inventory and cost accounting systems up and running. Before I left Speaco Foods, I became the Accounting Manager. Education 1985 Bachelor of Science : Business Administration University of the Ozarks － City , State , USA Business Administration Affiliations Main Street Rogers Skills Account reconciliations, accounting, accountant, Accounting Manager, accounts payable, accounts receivable, administrative, artist, Art, automation, Bank reconciliations, bookkeeping, bookkeeper, Budget analysis & preparation, budgets, Business Development, business plan, closing, Strong communication skills, Cost Accounting, CPA, Creative Problem Solving, fast, financial, financial reporting, General ledger accounting, inventory, inventory control, managerial, manufacturing process, manufacturing processes, problem solving, processes, QuickBooks, retail, sales, SAP, Strategic planning, tax, time management, upgrading

ACCOUNTANT

CO-OWNER/EXECUTIVE CHEF Career Focus Performance driven administrative professional with extensive experience in purchasing and operations in support of top organizational objectives. Fourteen years' experience in purchasing, including project management of multi-sites with a diversified background in the food service industry, purchasing and construction. Intellectual as well as innovative and skilled at executing multi-projects in the most cost effective, time efficient, safe & quality producing manner. Recognized for the application of impressive research and forecasting skills that discover untapped profits and elusive resources. Summary of Skills Operations Streamlining Strategic planning Forecasting Process development  Product management Budget Management    Customer Service Client Relations Vendor Administration  Vendor Negotiations Account Management Creative Problem Solving  Accomplishments Earned “Top Performer” award in 2016 Professional Experience Co-owner/Executive Chef 03/2010 to 01/2017 Company Name City , State Successfully manage a café style restaurant, increasing sales through quality food, exceptional service and value. Plan menus, estimate food and beverage costs, purchase and maintain adequate inventory to meet needs. Assist in creating innovative marketing campaigns to increase visibility of the restaurant. Assist in hiring, training, directing and scheduling of employees. Manage financial areas including budgeting, cost control, payroll and general accounting. Keep abreast of all state and federal laws and regulations. Approved externship site to develop students to work within foodservice industry. Receiving Clerk/Purchasing Coordinator Director of Purchasing 02/2009 to Current Company Name City , State Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Build and maintain classroom recipes and create daily production templates within Food-Trak database to maintain production standards as set forth in corporate curriculum. Formulate supplier inventory and pricing database for LCB-Dallas utilizing the new BirchStreet ordering system. Create database production templates to procure weekly food orders to meet departmental needs. Continuously price-check various items available and received through multiple Avendra suppliers to ensure accurate and best pricing for like products. Determined recurring business needs and maintained necessary inventory levels. Monitored weekly, monthly and quarterly achievement goals. Divide food order accordingly to ensure complete and accurate deliveries per curriculum from multiple suppliers that guarantee adequate stock and optimal product freshness to meet student and special event production requirements. Receive, inspect and temperature check all deliveries; refuse any bad product, then date and stock items according to FIFO system. Organize storeroom and fill requisitions for classrooms following proper ServSafe food safety guidelines. Maintain appropriate receiving records within the database and excel that allow for quick independent cross referencing of purchase orders, departmental performance, and optimal cost accounting. Ensure all student supplies such as uniforms, textbooks and toolkits are managed month to month and are distributed accurately to provide accountability with minimal variance. Maintain adequate inventory to fulfill distribution requirements during and between each start. Conduct monthly inventory of all procurement stock. Build and maintain Vendor relationships. Provide exceptional service to students and co-workers. Listen and respond to customer requests or problems in a timely manner. Analyze and prioritize issues while maintaining focus on solving problems. Identify and implement new solutions to resolve problems successfully in a timely manner. Maintain a high standard of performance and accountability for timely completion of work assignments. Accept increasing levels of responsibility and perform additional assignments after expected work is completed. Develop and implement clear plans to accomplish specific objectives while prioritizing and making adjustments on the fly when needed to assure that activities and objectives are performed in alignment with critical needs and goals of department and curriculum. Catastrophe Insurance Claims Adjuster 01/2004 to 01/2009 Company Name State Outsourced through various insurance companies during catastrophe situations. Handled approximately 100-200 claims directly with the insured. This involves the ability to deal with people in high stress and anxiety situations using time management skills efficiently. Education Bachelor of Arts : Culinary Management September, 2012 LE CORDON BLEU COLLEGE OF CULINARY ARTS City , State Culinary Management Skills Food-Trak : BirchStreet : Word : Excel

CHEF

FINANCE OFFICER Summary Competent and reliable professional, committed to excellence with proven team leading and team building skills, who sees challenges as an opportunity to grow and develop. Ability to lead a team of people from diverse backgrounds, by communicating clear goals and objectives, and understanding and resolving the needs of the team to ensure that targets are met. Responsible, analytical, results oriented, effective, efficient and flexible work attitude which aims to achieve and surpass set goals. Highly confidential, honest, pro-active individual who operates with integrity in all aspects of life, possessing expertise in Accounting, Supervisory Management and Training skills. Highlights ACCPAC accounting skills Analytical reasoning Budget analysis Account reconciliations Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner Achieved set targets and contributed to the overall attainment of the department and company's goalsTrained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialog with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner Experience Finance Officer May 2011 to January 2016 Company Name － City , State G/L Reporting & Preparation of Audit Schedules Daily General Ledger postings and accounting journals for: Investigated and put together Savings & Interest Payable Reconciliations to show the aggregate net savings and liabilities position of the organization year to date Staff Loans & Statutory Deductions Investment Accounting Compiled, analyzed and prepared Interest Income, and Price Volume Budget Analysis to assist the Budget Analyst in gaining a comprehensive depiction of the actual interest derived from investments on a monthly and year to date basis in comparison to the budgeted figures Gathered information for Accretion & Amortization Schedules to determine bonds that are tax exempted Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner. Payroll Assistant November 2010 to December 2010 Company Name － City , State Preparation of Bank reconciliations. Accomplishments. Ensured that bank reconciliations were prepared in a timely manner and outstanding items were effectively researched and cleared promptly. Accounts Officer January 2007 to January 2009 Company Name － City , State Daily General Ledger postings and accounting journals for bank reconciliations Analyzing and implementing procedures to resolve unreconciled items on assigned bank accounts Prepared scheduled reports with Cash Flow Statements Accomplishments Achieved set targets and contributed to the overall attainment of the department and company's goals. Supervisor & Senior Accounts Clerk January 1997 to January 2007 Company Name － City , State Supervised a staff of eleven persons. Regular scheduled inventory updates and reconciliations each month Prepared Payroll for weekly and monthly staff using Turbo Pay software Daily scheduled directives for inventory to deliver island wide Accomplishments Trained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialogue with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner. Education Bachelor of Science Degree : Business Administration Finance , 2009 Northern Caribbean University － City , JAMAICA Business Administration Finance Certificate of Management Studies St. Hugh's High School Sixth form Business Certificate : 2002 University of the West Indies － City , JAMAICA W.I. Interests Reading Additional Information Reading Skills Bank reconciliations, Analysis, bonds, Budget Analysis, Cash Flow, General Ledger, inventory, investments, Interest Payable & Savings, Payroll, Schedules, Sales, Customer Service

FINANCE

ASSISTANT STORE MANAGER OF OPERATIONS AND HUMAN RESOURCES Highlights SKILLS / STRENGTHS Computer Peoplesoft, Kronos payroll management system, Microsoft Word, Excel, Access, and PowerPoint, entry level HTML Professional Excellent communicator, motivator, and decision maker Strong analytical and problem solving skills Ability to handle multiple task and lead to completion Strong public speaker Accomplishments Wall Street Journal Award in Economics and Finance2010 Civic Club Scholarship 2008 Kohl's Territory Finalist for Manager in Training competition 2012 Experience Assistant Store Manager of Operations and Human Resources May 2014 to Current Company Name － City , State 05/2014 to Present 5241 McFarland Drive Durham NC, 27707 Supervisor: Stacyanne Belsky (stacyanne.belsky@kohls.com) Not Available for Contact (919) 489-1116 60 hours per week $48,750/year Assistant Store Manager of Operations and Human Resources (Retail Volume approx 15.5 million) Operations Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend Review scheduled vs. workload reports, and directs area supervisors to edit schedules to workload Oversee truck unload process to ensure company standards are being met Lead the Replenishment Best Practice Merchandise Location System to maximize efficiency and execution. Provide general oversight of building and equipment maintenance and upkeep, coordinate local and corporate resources to ensure ongoing and preventative maintenance of interior/exterior is achieved Oversees efforts to adhere to all building safety requirements Responsible for the implementation and maintenance of all Company stockroom capacity and organizational guidelines Responsible for managing and coordinating all store remodeling and repair and maintenance projects Lead inventory prep planning and ensures inventory execution goal is achieved Partner with Loss Prevention on all inventory programs Human Resources Lead the interview and hiring process to maintain proper staffing levels to match workload Manage associate files to company policy/legal requirements Lead the Associate annual review process Coaches and counsels Associates when necessary based on Company productivity goals Lead the completion and administration of Associate counseling in accordance to Company policies/HR guidelines Lead associates training administration Develops and coaches Area Supervisors to promotable levels Develops programs to drive positive reinforcement and motivation to all Associates Participated in the recruitment of executive talent at North Carolina State University (NCST) Selected as peer resource for incoming executives Assistant Store Manager of Apparel and Accessories Apr 2012 to May 2014 Company Name － City , State 04/2012 to 05/2014 1361 Boone Station Drive Burlington, NC 27215 Supervisor: James Floyd (james.floyd@kohls.com) Available for Contact (336) 458-6223 60 hours per week $42,500/year Assistant Store Manager of Apparel and Accessories (Retail Volume approx 7 million) Analyze business summary reports daily to determine growth opportunities Partner with HR/OPS ASM to address inventory issues and communicate to corporate partners Ensure Company merchandise presentation directives and standards are met and maintained Develop and implement action plans to ensure key business areas outperform LY figures Operate Kronos payroll management system Lead store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to company Best Practice, analysis of business operations, and expense management. Complete and administer associate counseling documentation / administer associate annual review Recruit, interview and hire new talent Competitively walk completion and report to store manager and district manager Manager in Training (MIT) (Retail Volume approx Jan 2012 to Apr 2012 Company Name － City , State 01/2012 to 04/2012 3648 E Franklin Blvd Gastonia, NC 28056 Supervisor: Susette Vlasich (704) 824-0091 40 hours per week $17.50/hour Manager in Training (MIT) (Retail Volume approx 17.5 million) Lead "Manager on Duty" program Resolve escalated customer concerns Lead and drive Loyalty Programs (Credit and Email Solicitation) to ensure store goals are achieved Coach Cashier's on proper soliciting techniques and provide tools for customer engagement Ensure daily sales floor standards are maintained Positively influence associate engagement and morale through recognition program Responsible for merchandising updates and sales growth of Home Decor and Juniors department Store Management Intern Jun 2011 to Jan 2012 Company Name － City , State 06/2011 to 01/2012 3050 Watson Blvd Warner Robins, GA 31093 Supervisor: Debra Drake (Available for Contact) (478) 293-7300 40 hours per week $11.25/hour Store Management Intern (Retail Volume approx 16.5 million) Assist store management in day-to-day operations Lead teams in sales floor moves Partner with dock supervisor in expediting truck freight Complete and present Capstone Project on store environment and area of opportunity Vice-President of Community Service Delta Sigma Pi Aug 2009 to May 2010 Company Name － City , State Post Office Box 8065 Statesboro, Georgia 30460 Supervisor: Margaret Pigatt-Lanier (912) 478-5413 40 hours per semester $1,500/stipend Peer Financial Counseling Student Liaison Educate Students on the following modules: Budgeting, Managing Credit and Debt, Controlling Credit Train Peer Financial Counselors on Modules to deliver to student organizations/classrooms Partnered with other student organizations/faculty to set up venues to present PFC Modules Recruit alumni and business community leaders for career development seminars Partner with faculty for fundraising events Raise awareness of organization on campus Coordinate community service activities with the Provincial Community Service Committee Ensure that chapter meets volunteer requirement set by the central office Organized campus-wide blood drive Education BBA , Economics 2010 Georgia Southern University － City , State , US Georgia Southern University BBA 2010 Statesboro, GA Major - Economics Affiliations Economics Club Skills Million, Retail, Retail Marketing, Sales, Operations, Associate, Hr, Inventory, Payroll, Business Operations, Documentation, Kronos, Training, Credit, Equipment Maintenance, Human Resources, Loss Prevention, Maintenance, Recruitment, Staffing, Stockroom, To Sales, Sales Floor, Budgeting, Career Development, Central Office, Financial Aid, Fundraising, Liaison, Pfc, In Sales, Access, Award, Entry Level, Excel, Html, Journal, Microsoft Word, Peoplesoft, Powerpoint, Problem Solving, Territory, Word, And Sales, Customer Engagement, Daily Sales, Merchandising

APPAREL

TEACHER Summary I taught 5th, 2nd, and 3rd grade for the last fifteen years.  I typically worked with general education students, collaboratively teaching with special educations teachers as well.   Enthusiastic teacher effective at providing high quality instruction and fostering a positive learning environment for all students. Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Mature and professional who adapts to new situations and technologies with ease.  Skills Current Virginia  postgraduate professional license Critical thinker Calm under pressure Decisive Mediation and advocacy talent Curriculum development and long term planning highly organized excellent work ethic Experience 08/2002 Teacher Company Name － City , State Established positive relationships with students, parents, fellow teachers and school administrators. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015. 02/2001 to 02/2002 Assistant Teacher Company Name － City , State Responsible for twenty students ages five to eight years old in a before and after school childcare setting. Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures. 02/1998 to 02/2001 Senior Support Representative Company Name － City , State Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service. 02/1996 to 02/1998 Customer Service / Administrator Company Name － City , State Created and maintained Customer Service Training manual for online classifieds company. Provided internal and external customer service via e-mail and system troubleshooting. Education and Training 1998 AA : Child Development DE ANZA College － City , State Cum Laude Child Development 2002 BS : Psychology Virginia Commonwealth University － City , State Psychology Cum Laude 2002 Masters : Teaching Virginia Commonwealth University － City , State Skills Proficiency with Promethean Board Computer literacy Interpersonal skills and communication ​ Activities and Honors Team leader for second grade team for five years Teacher of the year at Providence Elementary 2015-2016

TEACHER

BANK OPERATIONS ANALYST Summary To utilize the skills that I possess in a challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 to Current Company Name City , State Responsible for reviewing and processing Returned Deposited Items (RDI), Returned Cash Items and Non Post Items Complete operational functions including approving G/L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox, researching items and phone support. Worked with Special Services in Atlanta during the transition of the functions our department inherited. Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 to 01/2010 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager with staff reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Monitor department mail box answering questions and completing research on outstanding items. Attend weekly and bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 to 01/2009 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager in hiring, disciplinary actions as well staff annual reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 to 01/2008 Company Name City , State 4 Responsible for ensuring the staff completed all daily processes including, but not limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching and training to new and existing employees. Conducted departmental training on new and upcoming projects. Assist with the development, design and implementation of Sales Force (system used via internet to receive year correction request). Assist with the VCP/Remediation project to mitigate 1.7M in potential liabilities. Verify and calling in the 945/941 daily Wire Remittance. Teller Coordinator 01/2005 to 01/2007 Company Name City , State Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch, scheduling employees for work shifts, conducting performance review with branch manager and participating in selections of tellers. Also, completing advanced or complex teller transactions. Complete operational functions which included approving transactions, cash control, branch security and internal control. Participates in sale campaigns and made sure all tellers are aware of, and participating in, achievement of sales and service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 to 01/2005 Company Name City , State Responsible for the processing of corrections request for 1099/1098 and all other responsible reportable applications for all banks, including NCF. Assist the Help Desk by answering questions and returning phones to the branches. Responsible for the Huntington Bank Merger mailing of 140,000 W9 forms in Feb 2002, supervising 7 temp employees, reviewing, processing the incoming work. Created letters to be used in returning documentation to customers. Work with all levels of management. Responsible for verification/balancing over 300 banks of Tax Reporting system entries. Upload files to the IRS Project support during year-end testing. IRS Compliance Specialist 01/1998 to 01/2001 Company Name City , State Responsible for clerical support to the compliance analysts. Responsible for verification/balancing of Tax Reporting system entries. Researching/monitoring new account reports. Process and review Forms W8/W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 to 01/1998 Company Name City , State Monitoring reports for 5 banks on a daily basis. Determining what items need to be reported to the IRS. Making sure all items are reported within the allotted time. Off Clerk 01/1995 to 01/1996 Company Name City , State To verify pay-off on automobile loans. Determine if the pay-off would satisfy the loan to begin process of the titles. Money Center Processing Teller 01/1990 to 01/1995 Company Name City , State To verify and process merchant deposits. Delegate and distribute work to fellow co workers. Assist in balancing the cash vault. Money Center ATM Teller 01/1990 to 01/1995 Company Name City , State Process overnight customer deposits. Monitor ATM's to determine cash replenishment. Travel to conduct monthly audits to balance off site ATM's. Bank Teller 01/1989 to 01/1990 Company Name City , State Handled customer transactions on a daily basis. Balanced teller drawer at the end of each day. Assist with balancing ATM and cash vault. Education Business 2013 Bellevue University City , State Certification Business Management 1997 Valencia Community College City , State Business Management Business Management 1990 Seminole Community College City , State Business Management Medicine/Nursing 1989 Bethune Cookman College City , State Medicine/Nursing Diploma 1988 Lake Brantley High School City , State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end

BANKING

CONSULTANT Executive Profile Over 5 years experience in the marijuana industry. Managing and assisting in building up a marijuana business to a multi million dollar, multi company operation. Solid management experience and strong knowledge in operations of Dispensary (Retail), OPC (Grow), and MIP (Manufacturing). CO State industry (Key badge) since 8/2011 (M03625) Skill Highlights Personal and professional integrity Extensive knowledge of marijuana Staff management and HR experience strains, marijuana products Staff training and development Extensive knowledge of extracting and experience concentrates (especially Co2 Payroll experience extracting) Operations management experience Experience operating Co2 extraction (Dispensary, Grow, MIP) equipment Compliance, licensing knowledge and METRC and MJFreeway experience all experience facilities, (Dispensary, Grow, MIP) Marketing skills and experience Quickbooks and Excel experience Core Accomplishments Options Medical Center and Boulder Organic Food Group Pam Michon 720 308 5282 Bookkeeper/ CFO: Options Medical Center and Boulder Organic Food Group Dave Charnick 720 985 3176 Professional Industry Consultant Tyrone Krantz 720 216 4714 Territory Manager: Hemp Temp. Professional Experience Consultant Feb 2015 to Current Company Name － City , State Independent industry operations consultant with private groups. General Manager Apr 2014 to Jan 2015 Company Name － City , State Managing operations for (MIP) manufacturing, production, grow Hiring, scheduling, training employees Processing company payroll Assisting in setting up new (high end) Co2 extraction equipment Operating, maintaining Co2 extraction equipment Tracking and entering inventory in METRC Collecting, processing, delivering test samples to lab Wholesale orders and transfers of product to other facilities. Manager Jul 2010 to Apr 2014 Company Name － City , State Managing fast paced medical/recreational dispensary Hiring, scheduling, training employees Tracking inventory in MJFreeway and METRC, running audits Inspecting and pricing products Processing wholesale orders METRC entry for transfers, wholesales, daily sales, packaging Balancing cash drawers Advertising campaigns for marketing products and sales, social media. Owner/ Holistic Healer Jan 2001 to Jun 2010 Company Name － City , State Managing private practice working with patients one on one in a therapeutic environment using various modalities for pain management and healing. Education Bachelor of Science , Nursing University of North Carolina － City , State Nursing Associate of Science , Paramedicine) Paramedic/EMT Gaston Technical College － City , State Paramedicine) Paramedic/EMT Skills Advertising, consultant, training employees, Staff training, fast, Hiring, HR, Inspecting, inventory, Managing, marketing, Excel, Operations management, packaging, pain management, Payroll, pricing, Quickbooks, sales, scheduling, Staff management

CONSULTANT

HR DIRECTOR/ADMINISTRATOR Executive Profile A self-motivated individual with over 20 years' experience successfully managing a myriad of diverse enterprises. Major strengths include the ability to rapidly set-up, organize, and oversee new offices, provide expert document control, excellent meeting planning skills, and the ability to liaise among diverse entities. Skill Highlights Small business development Project management Leadership/communication skills Employee relations Self-motivated Staff Development Start-UPS Team Player Total quality management Core Accomplishments Project Management: Monitored the operation of eleven Renewable Wind projects implemented the process for hiring, documentation control between owner and contractors, complete set-up of the office facility on site.  Monitored all expenses to ensure they did not exceed the budget Human Resources: Structured the HR Handbook for all craft employees out on the project  Structured the hiring process  Mentored and trained office staff Operations Management: Managed personnel Liaison between owner, contractor, and sub-contractor Monitored daily progress out in the field Professional Experience Company Name January 2015 to Current HR Director/Administrator Responsible for the HR department and supervising administrative staff and trained support staff. Handled all hiring and payroll. Reviewed all invoices for appropriate documentation. Managed the construction of the new office for Forbes Bros Inc in the Houston office. Facilitated the start of the company in Houston. Company Name January 2013 to January 2015 Executive Administrator Responsible for preparing reports and financial data, training and supervising other support staff, and customer relationships. Prepared all bid proposals as well as administrated daily affairs. Company Name January 2010 to January 2013 Senior Administrator Assist in the development of processes for support functions within the group. Compiled and analyzed financial information for the transmission project. Ensured that project contracts and bids were completed and filed on time. Reviewed all invoices for appropriate documentation and approval prior to payment. Provided master document control and coordination for several concurrent transmission projects, including all information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, and government agencies. Served as the main point of contact between contractors and all L-Con personnel. Provided company HR functionality at the site. Supervised an office staff of 15. Site Office Administrator E.ON Climate and Renewables 2006-2010 Responsible for all aspects of site office administration for E.ON's largest wind power construction site (in Roscoe, TX), comprising over 750 MW of wind power and over 2010 employees, contractors, and subcontractors. Provided master document control and coordination for several concurrent wind projects, including all information flows between the owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, and governmental agencies. Served as the main point of contact between contractors and all E.ON personnel. Provided company HR functionality at the site. Company Name January 2005 to January 2006 Administrative Assistant Managed office for Airtricity's US flagship Forest Creek and Sand Bluff wind farms sites near Big Spring, Texas. Responsibilities included overseeing all document control, site office management, site HR needs (including timesheets and expense reports), and acting as meeting planner / facilitator for periodic staff / VIP site visits. Manager of House Accounts Total Design on Marble & Granite 2002-2004 Acted as liaison between customers and sales staff. Established customer service procedures to ensure quality. Provided operational expertise on the day-to-day management of business. Supervised a staff of ten persons, with the responsibility of overseeing all installed granite projects for quality assurance. Company Name January 2001 to January 2002 Administrative Assistant Assistant to the president of the company. Responsibilities included insight to all new business ventures to ensure timely completion and adherence to budget. Set up procedures for analyzing all financial information to determine the business expansion strategies. Education University of New Mexico BA : Business/Finance Business/Finance Volunteer- Food Bank and member of Chamber of Commence Skills administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission

HR

DIRECTOR FINANCE AND FP&A Executive Profile I'm a senior finance leader who thrives when working closely with the executive team in removing obstacles to directing the company beyond targeted growth. Early in my career I learned the value of looking beyond how things are currently done in order to continually search for how we can do things better. Working in cooperation with senior leadership throughout the organization, my finance teams are built with this focus and the results are enhanced analytics and dynamic reporting tools. Skill Highlights * Leadership Forecasting Accounting Financial Analysis / Reporting Strategic Financial Planning Operations Management Data Development Process Improvement Functional Integration Budget Creation Tool / System Development Team Building / Management System Integrations Cost Control Mergers & Acquisitions Project Management Turnarounds/Restructurings International Hyperion Essbase * Hyperion Enterprise Hyperion Retrieve MS Access MS Excel MS PowerPoint MS Word FileMaker Minitab Storm WordPerfect 4D FAS 1000 Strategen AccPac BOSS Business Objects Daly & Wolcott Great Plain Dynamics Lawson MacPac OneGlobe Oracle * PeopleSoft QuickBooks SAP Magnitude TMS nSIMMS Monarch Razorsight Sage SQL Strategen Small business development Project management Leadership/communication skills Business operations organization Budgeting expertise Self-motivated Customer-oriented Professional Experience Director Finance and FP&A Company Name － City , State A.T. Cross has a 169 year tradition of crafting fine writing instruments, A private equity firm held $120M global company, I was brought on board by the prior CFO to create a dynamic finance function as the company transitioned through two acquisitions. Major Achievements: In my first three months at A.T. Cross I developed an enhanced global budget tool that delivered budget on time and at the product sku level utilizing advanced MS Access. Over my first nine months at A.T. Cross I mapped five independent ERP systems and improved the consolidation process from a five week to a five day close. Constrained by systems and with no capital investment required, I created robust modeling and reporting tool utilizing advanced MS Excel and MS Access skills allowing for detailed analysis at the transaction level that previously had not existed postponing a $7M capital expense over the next three years Prior to planned implementation of SalesForce, I am working closely with sales leadership to develop KPI reporting dashboard and lead tracking tool to drive revenue growth while saving $200K. Co-leading supply chain review initiative including evaluation and improvement of supply chain and working capital KPI. Creating modeling tools in co-led effort to review and improve product costing practices. Senior Finance Consultant Company Name － City , State Engaged with four companies over this period ranging from Granite City Electric a small, family-owned company to Staples, Sun Life Financial and Saint Gobain; I was brought in to hold interim senior finance roles and work closely with the executive teams through periods of transition. Major Achievements:. Even with robust ERP systems in place at Staples, the need to bridge various stand-alone systems was identified and I created an inventory database to track existing store assets while enabling real-time "what-if" analysis and cost planning related to proposed changes improving efficiency and predictive capabilities. With multiple global ERP systems in place at Saint Gobain, the executive team was looking for a dynamic and robust "one-stop", menu-driven reporting tool that I created utilizing Business Objects, advanced Excel and VBA increasing analytical capabilities and key metric analysis. Senior Finance Director Company Name － City , State A provider of tailored, high capacity communications services, A private equity firm held company bought by Lightower Fiber Networks in 2012 for $2B, I was brought in to develop and lead the finance team and work with the executive team through the acquisitions of Con Ed Solution's (2007) and by RCN Communications (2008). Major Achievements:. Balancing the push and pull between sales efforts and maintaining margins was the focus of the Request for Proposal (RfP) tracking and analysis tool I developed to manage the contract review and approval process. Integrating two processes performed using MS Excel and monitored individually, I created and linked a sales pricing database with a cost identification database to foster improved sales decisions by bringing finance, sales and technical operations together in a formalized review. Telecommunications expenses represent 40% of total operating expenses at Sidera. Ensuring the accurate tracking and timely payment of these customer impacting costs are crucial. I created a circuit inventory tracking database to facilitate accurate cost analysis and reporting which resulted in a zero network outage rate over the subsequent two year period with $100K of estimated annual savings in penalties and fees. Global Engagement & Mobility Solutions Manager Company Name － City , State Worldwide Director of Finance January 2005 to January 2006 Company Name － City , State a publicly traded global $3.5BM company providing management and technology consulting services to large companies and governmental institutions. I built and led finance function supporting deployment of more than 4,000 consulting resources across international borders to serve global clients, driving compliance with international immigration, income and social tax laws. Major Achievements:. Facing substantial fines, penalties and the possible discontinuation of operations I worked with external tax advisors, immigration providers, the International, Regional and Country Controllers, the Corporate Tax Department, Legal, the Payroll Department and my finance team to lead the process design behind the accounting related to 31 subsidiary countries. The result was a tracking database and accounting tool saving millions in fines, penalties and lost revenues. A publicly traded $1.3 billion global enterprise networking and security solutions with manufacturing plants in China and Mexico, Working closely with the Corporate Executive and Ireland manufacturing teams I led the accounting and finance operations for the Supply Chain Operations' six activity centers that served four 3Com regions. Director of Finance January 1997 to January 2005 Company Name － City , State A $1B comprehensive provider of wireless communications and software solutions to the healthcare, government, large enterprise and emergency response sectors, Originally hired as an Assistant Controller, I experienced substantial professional growth achieving three promotions culminating in overseeing the global finance team including accounting, financial reporting and analysis while working closely with the Executive management team. Major Achievements:. Working with the Engineering and Technical Operations teams I created lease and licensing database solutions in order to maintain FCC regulatory compliance saving the company $1.2M in penalties and fines. Through acquisition the company was operating 13 individual billing systems and the ability of senior management to make timely business decisions was hampered by a slow consolidation's process. With the focus on closing the books and producing standard reporting, meaningful analysis was an after-thought. In order to provide the leadership team with better tools I established a database solution mapping each individual billing system to my data warehouse with an export into Lawson that allowed for a timely and accurate close in less than five days. Education Master of Business Administration : Finance , 2016 University of Massachusetts － City , State Finance Bachelor of Science : Accounting Michigan State University － City , State Accounting Skills 3Com, 4D, Accounting, AccPac, Acquisitions, billing system, billing systems, Budget, Business Objects, closing, consulting, contract review, Controller, cost analysis, Cost Control, costing, clients, data warehouse, database, driving, equity, ERP, Essbase, Excel and VBA, Executive management, senior management, FileMaker, finance, Financial, Financial Planning, financial reporting, Financial Analysis / Reporting, focus, Forecasting, Functional, government, Hyperion, inventory, Lawson, Team Building, Leadership, Legal, regulatory compliance, Mergers, MS Access, MS Excel, MS PowerPoint, MS Word, Minitab, modeling, Monarch, Enterprise, network, networking, Networks, next, Operations Management, Oracle, Payroll, PeopleSoft, pricing, process design, processes, Process Improvement, improve product, producing, Project Management, Proposal, QuickBooks, real-time, reporting, RfP, Sage, sales, SAP, SQL, Strategic, Sun, Supply Chain, tax laws, Tax, Telecommunications, WordPerfect

FINANCE

Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry. Experience Principal Consultant Company Name | City , State | June 2018 - Current Design, Develop, Test and Document Business Intelligence reports: Gather Business needs to develop interactive dashboards and BI reports. Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool. Write SQL Queries and Stored procedures to pull data to Visualization Tool. Modeling the data to efficiently pull the data for visualization Design Dashboard and Provide insights to management and departments to make Data driven decisions. Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports. Create and Peer review SQL queries for ad hoc data reporting. Managed junior developer by delivering consistent coaching and constructive feedback. Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System. Communicate with clients to gather requirement for new data collection or for change request. Design a data model and web interface for collecting new data and improve existing system. Peer review codes to validate correctness and integrity of the system. Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release. Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources. Create SQL queries for ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name | City , State | September 2015 - May 2018 Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives. Reviewed project requirements to identify customer expectations and resources needed to meet goals. Conceived, developed and implemented wide range of BI solutions. Optimized data gathering processes, analysis procedures and visualization strategies. Created and oversaw dashboards with QlikView. Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form. Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates. Analyzed code and corrected errors to optimize output. Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes. Wrote user manuals and other documentation for roll-out in customer training sessions. Established and maintained key relationships with business stakeholders to promote future opportunities. Managed 2 junior developers by delivering consistent coaching and constructive feedback. College Student Company Name | City , State | January 2015 - May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model to predict malignant tumors. Used Python - "Random Forest Classifier" to predict malignant tumors in breast tissue. Here, main idea is building multiple models with different sample and different initial variables from train data set. Goal is to determine what attributes provide the most information that can be used to predict malignancy. My model was tested against “test data set” for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign. Data Mining- Image Classification: It is the process to categorize images into one of several categories. Classification requires training for each image category. Constructed Training and Test data for given image data using Java programming. Constructed the five different classifier models using each training data file. Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name | City , State | October 2013 - January 2014 Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications: Execute tasks with both procedural and OOP development techniques. Best practices for efficient and easier to maintain code. Best practices for securing web applications. Inserting, querying and managing data stored in databases or files. Skills SQL Server/MySQL Data Analysis and Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master of Science Computer Science University of Illinois At Springfield , City , State Completed coursework in Data Science, C# Programming and .NET and Data Mining. 3.95/4.0 GPA May 2016 Bachelor of Engineering Information Science P.A College of Engineering (VTU) , City "Best Outgoing Student" Recipient Honor Roll 2010-2011 May 2013

CONSULTANT

LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability to grow and adapt in a fast paced environment Excellent verbal and written communication skills Strong leadership and organizational skills Effective time management and multi task capabilities Experience 04/2012 to Current Loan Assistant/Commercial & Construction Real Estate/Small Business Loans Company Name － City , State Primary point of contact for the customer throughout the loan closing process. Prepare proposal letter and checklist for Borrowers for each approved new loan. Collect and manage all necessary due diligence. Order appraisals, environmental phase I and other reports related to each loan. Work closely with Documentation and Disbursement teams. Review loan documents and prepare closing package for Borrower. Work closely with title companies - title engagement, requests, review, closings. Manage operations procedures - process payoffs, releases, tax payments, title liens, etc. Input, manage, track and update all ticklers in pipeline. Loan file management and tracking of all loan file documentation. Process Adverse Action files and denied/withdrawn paperwork for pipeline. Process Material Change Forms for loan extensions and/or downgrades. 04/2009 to 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City , State Maintenance, security and sale of real estate properties obtained through foreclosure. Managing expenses/invoices of all OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation. Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales. Work directly with attorney's throughout the foreclosure process. Process loan payments. 05/2008 to 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City , State Work directly with the FDIC to resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale of OREO property and liquidation. Order necessary reports and condition of title in preparation of Pre-Litigation Analysis. Preparation of Pre-Litigation Referral Analysis. Preparation of asset management cases and associated documentation. 03/2004 to 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City , State Served as the primary relationship contact for commercial real estate loan customers. Assist with loan proposal preparation. Complete all due diligence on all approved commercial real estate loans. Work directly with auditors (internal and external) for quarterly in-house and annual audits. Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned. 05/2003 to 03/2004 Commercial Real Estate Administrative Assistant Company Name － City , State Customer service liaison between Loan Officers and customers. Preparation of loan documentation including closing and funding of loan proceeds. Calculation of loan amounts and set up of new loan worksheets. Loan Payments - quoted loan payoffs, received and processed incoming loan payments. Set up of all loan files including ticklers. Loan File management. 06/1998 to 03/2003 Store/Area Manager Company Name － City , State Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. 11/1994 to 06/1998 Store Manager Company Name － City , State Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Directed recruitment and retention of staff. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. Coached sales teams to ensure sales quotas were achieved. Education 2011 Certificate of successful completion of Nursing Assistant program (NUR158) : Anatomy/Physiology and Psychology Paradise Valley Community College － City , State Anatomy/Physiology and Psychology 2000 Certificate of Fashion Display & Coordination : Business, Accounting and Marketing Saddleback Community College － City , State Business, Accounting and Marketing 1988 Diploma Laguna Hills High School － City , State 2007 - Successful completion of Financial Analyst and Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills

CONSTRUCTION

FITNESS COORDINATOR Objective Seeking a challenging environment, which allows me to contribute to the continued success and growth of the organization. To obtain a position that will provide me with the opportunity to apply my education, administrative, & fitness experience, and grow as a professional. Education May 2012 Master of Science : Recreation Administration - Concentration: Facilities Management WESTERN KENTUCKY UNIVERSITY － City , State May 2010 Bachelor of Science : Exercise Science WESTERN KENTUCKY UNIVERSITY － City , State Employment & Experience 07/2012 to Current Fitness Coordinator Company Name － City , State jhhfhgjkkghj fdsafafsa 01/2012 to 07/2012 Facility Coordinator Intern/Membership Specialist Company Name － City , State Assist with facility supervision. Train staff members to be knowledgeable and perform fitness services such as resting blood pressure, body composition, and circumference measurements. Aid with corporate presentations on various aspects of health and wellness, such as obesity, hypertension, diabetes, and sedentary lifestyle, in relation to exercise. Help with membership sells and retention by conducting facility tours, program promotion, and individualized consultations with members. Work closely with Facility Manager, Pro Shop Coordinator, and Head Membership Specialist to provide optimal experiences and services, such as personal training, fitness counseling, adequate equipment, and nutritional aspects, to all members. 12/2010 to 07/2012 Group Exercise Instructor Company Name － City , State Instruct/lead patrons through safe and challenging exercises in an abdominals/core toning format as well as in a boot camp setting. 08/2010 to 07/2012 Graduate Assistant, Exercise Company Name － City , State Assist with the training, scheduling, supervision, and evaluation of Fitness Center attendants (currently supervise 25 attendants). Assist with equipment purchase, product research, and equipment layout for the campus fitness center. Facilitate the development of policies and procedures regarding the safety of patrons and aesthetics of the the facility. Coordinate facility and equipment maintenance. Assist with website management and program promotions. Supervise the daily operations of the 14,000 square feet Fitness Center. Supervise the university's recreational facility of 125,000 square feet during the weekends. Assist other professional staff with presentations promoting the WellU Student Wellness Program, professional development conferences, and student involvement within the Intramural-Recreational Sports Department. Assist with the inventory and maintenance of Health & Fitness Lab and Fitness Center equipment. Track equipment usage to determine proper layout and rotation of fitness center equipment. Contribute to the daily operations of The Health and Fitness Lab including maintaining a regular schedule for fitness services, such as fitness assessments, exercise prescription, body composition, and individual consultations. Track and evaluate Health and Fitness Lab programs and Fitness Center usage patterns. Perform research on benchmark universities and facilities. Assist with office supervision and various administrative duties. 08/2009 to 08/2010 Lab Assistant Company Name － City , State Conduct fitness assessments including body composition analysis via skinfold calipers and bioelectrical impedance, height & weight measurements, sub-maximal VO2 testing, flexibility evaluation, muscular endurance and strength, and blood pressure screenings. Exercise prescription: offer exercise consultation and program design, implementation of exercise programs, and provide demonstration/guidance with proper usage of the equipment. Assist with the marketing of programs using various advertising mediums, such as Adobe CS3 programs. Design/host wellness & fitness events such as Muscle of the Month Challenge, Big Red Rep Off & Bench Off , and Healthy Days. Received Rookie of the Year Award based on job performance. 08/2009 to 05/2010 Research Assistant Company Name － City , State Conduct and assist with research studies such as Exercise Post Oxygen Consumption (EPOC), Callahan Study involving maximal and sub-maximal VO2 testing, and apoptosis. Research was presented at the annual American College of Sports Medicine conference. Assist professors and students with class research labs. Memberships & Affiliations American College of Sports Medicine (ACSM) National Intramural Recreational Sports Association (NIRSA) Aerobic & Fitness Association of America (AFAA) USA Weightlifting Skills & Competencies Proficient with Microsoft Office including W ord, Excel, Power Point , & Outlook Skilled with Adobe CS3 & CS5 software including Illustrator & Photoshop Campus Management System for design and upkeep of website Trained in CSI Asset Management System as well Fusion for equipment check-out, scheduling services, & analyzing reports Professional Certifications ACSM Certified Health Fitness Specialist AFAA Certified Personal Fitness Trainer USA Weightlifting Level 1 Sports & Conditioning Coach Medic First Aid CPR and Automated External Defibrillator, First Aid, Blood Borne Pathogens

FITNESS

CHIEF ADMINISTRATIVE OFFICER Executive Profile EXECUTIVE DIRECTOR Experienced, performance-driven executive with a record of providing leadership in strategic planning, program design and implementation, performance measurement and employee engagement. Action-driven senior management executive with 10+ years of measurable results - improving operations, building collaborative relationships, developing high performing staff and effectively managing budgets. Visionary leader and change-agent who consistently spends time with employees to encourage learning and promote continuous improvement that results in value-added customer service. Tactful and diplomatic representative who is respected for the ability to engage and develop strong working relationships with diverse constituencies. Executive with broad cross-functional leadership experience across all core business functions including strategy, human resources, finance, marketing, and technology. Effective communicator and relationship-builder who gathers and shares information effectively across all management, department, and discipline levels and fosters collaborative spirit, consistently achieving excellent results. Strategic Planning * Change Management * Performance Management Diversity & Inclusion * Employee Engagement * Training & Mentoring * Budget Planning Continuous Improvement * Team Building * Strategic Partnerships * Communication Customer Experience * Financial Management * Leadership * Facility Management Professional Experience Company Name September 2013 to Current Chief Administrative Officer City , State Serving as Chief of Staff, direct the overall strategic planning and implementation, policy development, organizational development, and resource allocation (fiscal, administrative, and staff) for the School of Information. Led effort to transition key finance and human resource functions to a shared services center. Initiated strategies to improve diversity of applicant pools for staff positions achieving a 15% increase in applications from under-represented minorities. Initiated organizational review and development of a five-year strategic human capital plan. Originated changes to annual goal setting process to facilitate coordination and collaboration among functional units and improve alignment of unit and individual staff goals with the school-wide goals. Oversaw build out and occupation of new facilities to accommodate growth in programs and services. Serve as member of American Library Association Accreditation Task Force. Company Name November 2012 to September 2013 Director of Strategy and Business Performance City , State Drive the use of performance metrics, process improvement and employee engagement for structural reform, innovation and better customer service. Overall responsibility for developing strategy, managing business performance, and facilitating both internal and external partnerships. Directed implementation of transformational change projects including department-wide inspection process improvement project. All projects delivered on schedule and within budget and scope. Developed the vision, strategies and standards for the department's Voice of the Customer program. Led performance measurement, employee engagement, process improvement and change management efforts with a focus on enabling innovation, reducing waste and improving customer service. Initiated creation of a recruitment and selection model to improve diversity of applicant pool and recruit talented people that fit the department's customer focused culture. Led implementation of Salesforce CRM to track and manage economic development relationships and activity. Company Name April 2012 to November 2012 Director City , State Set the strategic direction and led implementation of statewide service and process optimization efforts. Identified best practices and tools for assessing process improvement projects, eliminating waste and streamlining services. Hand-picked by Governor's Office to support Michigan's Good Government Center of Excellence. Led development of vision, strategies and standards for service and process optimization efforts. Managed reporting and resource support for more than 100 transformational change projects. Developed training program leading to 54 employees earning Lean Green Belt Certificates. Company Name September 2009 to November 2012 Business Resource & Technology Manager City , State Directed the development, implementation and ongoing delivery of business process improvement, performance measurement and technology initiatives. Envisioned and developed the strategy to drive performance measurement in each business unit. Facilitated process improvement, strategic planning and focus group events for multiple state agencies. Led strategic effort to reduce cost by integrating and modernizing IT systems. Initiated process improvements that resulted in $105,000 in annual savings. Company Name August 2004 to September 2009 General Manager City , State Plan, organize, and manage operations of the Upper Peninsula State Fair including administrative oversight for the operation of MDARD's Escanaba regional office. Provided leadership to gubernatorial appointed board in strategic planning and strategy implementation. Saved 15% on key services by negotiating several multi-year contracts with vendors. Created new products and services to drive a 20% increase in revenue. Recruit, hire and train more than 100 seasonal and temporary staff annually. Received the Community Foundation of Delta County Big Hitter Award for creating the Upper Peninsula State Fair Foundation to enable charitable giving opportunities. Company Name February 2002 to August 2004 Assistant Store Manager City , State Promoted to direct and lead the day-to-day management of all hardgoods sales departments. All departments achieved leadership in key performance metrics across entire retail channel. Full P & L responsibility for a division with more than $40 million in annual sales. Initiated a sales training program resulting in a 22% increase in sales per transaction. Conceived and led initiative to improve warehouse inventory location accuracy. Results included an increase in location accuracy rate from 55% to 95% and $500,000 decrease in inventory shrink losses. Redesigned seasonal merchandise planning and reporting process which Cabela's adopted as a best practice for al retail stores. Company Name June 2000 to February 2002 Department Manager City , State Hired to direct and lead a team of sales associates responsible for producing consistent positive sales performance through the day-to-day management of a specific department. Full P & L responsibility for a department with more than $6 million in annual sales. Received Cabela's Outstanding Leadership Award and Customer Service Excellence Award. Hired, trained and managed a customer-focused team of 32 staff; five staff promoted in 2 years. Selected by store manager to mentor and coach new and underperforming department managers; helped several managers improve their sales and customer service performance. Education Baker College Master of Business Administration : Finance City , State Finance Michigan State University Bachelor of Science : Fisheries and Wildlife City , State Fisheries and Wildlife Professional Affiliations Certifications Lean Leadership, University of Michigan College of Engineering, 2014. State of Michigan Certified Lean Process Improvement Consultant, 2009 Interests Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008. Skills administrative, budget, business process improvement, change management, coach, contracts, Customer Service, delivery, direction, finance, focus, functional, goal setting, Government, human resource, innovation, inspection, inventory, Leadership, managing, mentor, Office, negotiating, optimization, organizational development, organizational, policy development, process improvement, producing, recruitment, reporting, retail, sales, sales training, Salesforce CRM, store manager, strategy, strategic, strategic planning, vision, reducing waste Additional Information Community Outreach & Volunteerism Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008.

AGRICULTURE

CHEF MANAGER Professional Summary Food Production Management – K12 Chef Management Experience – National School Lunch Program Oversight – Food Safety Champion – Culinary Innovation – Proven Team Leader – Creative Recipe Presentations – Training & Development – Contract Management- Inventory and ordering management– Procurement Analysis – Auditing Management – Waste management skills – Food Cost & Labor Management – Strong Catering abilities – Restaurant Management skills – Team Player – Excellent communication skills – MS Office Proficient – Budgeting & Invoice competencies – Food Allergy/medical condition trained – Quick Books – Quicken– Newton POS– Cater Trax knowledgeable – Menu Software Proficient waste management savvy- La ethics trained Skills Food spoilage prevention Kitchen Management Menu planning Recruiting and Hiring Cooking skills Supply ordering Budgeting Food plating and presentation Signature dish creation Forecasting and planning Baking and broiling skills Recipes and menu planning Sanitation guidelines Workflow Optimization Food inventories Performance assessments Adaptability Cultural awareness Written Communication Work History Chef Manager 08/2020 to Current Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Scheduled and received food and beverage deliveries, adhering to food cost and budget. Pitched in to work line during busy periods or in place of sick employees. Maintained high food quality standards by checking delivery contents to verify product quality and quantity. Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates. Properly handled and stored food to eliminate illness and prevent cross-contamination. Collaborated with Lusher Elementary in production or modification of menus and selections. Chef Manager 08/2019 to 03/2020 Company Name – City , State Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands. Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews. Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents. Recruited and hired employees to build effective culinary team for $1.5 million annual revenue-producing restaurant in New Orleans. Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers. Evaluated inventory levels on weekly basis and placed orders to restock Cooler and Dry items before supplies ran out. Prepared meals from scratch using authentic, popular recipes to generate repeat business. Averaged a $.98 food production cost while feeding over two thousand children Achieved 83% participation rate (enrollment), including breakfast and snack meals Managed USDA/DOD funds Experienced with Union workers and union practices General Manager of Operations 01/2017 to 07/2017 Company Name – City , State Created, managed and executed business plan and communicated company vision and objectives to motivate teams. Improved productivity while reducing staffing and operational costs by 7.5%. Recruited, interviewed, hired, and developed team members that exemplify company culture and values. Conduct performance appraisals, coaching, counseling, motivating, and recognition activities to retain and develop the store team. Advanced productivity KPIs by leading trainings on procedures and safety practices. Closed store without incurring lease penalties and in excellent standing with building management. Operations Manager 01/2010 to 11/2016 Company Name – City , State Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Reduced average contract expenses by 16% through aggressive negotiations with vendors. Effectively grew business and manage sales revenues in excess of $450,000 annually. Worked closely with team to help business win several awards — Small Business of the Year (Gambit magazine), King Cake of the Year (2015, NOLA.com), Best of the Rest (2016, Youth Leadership Council), and others Documented safety action plans, quality initiatives, and team performances. Education Associate of Arts : Pastry Arts 05/2009 University of New Orleans - City Bachelor of Science : Business Management 05/2005 Northwestern State University of Louisiana - City , State Graduated with 3.1 GPA Graduated in Top 17% of Class Minored in Marketing Certifications Certified Servsafe, Expiration 2024 Member of the American Institute of Culinary Professionals 2019 Culinary Innovation of America Jr Board member

CHEF

CAD DESIGNER Summary Seeking a position with a respected company that will allow me to contribute to their success while working in a cohesive environment. I'm a highly dependable and motivated Software Engineer. Enthusiastic team player that is dedicated to streamlining processes and efficiently resolving project issues. Bringing more than 7 years of experience in the AutoCAD and GIS Mapping industry. Highlights Certified AutoCAD Designer Project Management Land Desk, Civil 3D andGPS Proficient in Microsoft Office Suite Certified GIS Technician Detailed Estimator Proficient in ESRI, SAP and Microstation Adobe Photoshop, Illustrator and InDesign Professional Value Offered Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Experience CAD Designer , 08/2008 to 04/2015 Company Name - City , State Civil Design experience in erosion control Site work which included gathering measurements, grading and development. Draw/Design in CAD (Pro-e/CREO, AutoCAD & MicroStation) Put together job folders (print and fold drawings & create Production Document Release (PDR) Review accuracy of drawings. Mapped Production to support a vast array of project types including: Cast iron replacement projects, system editing and inputing, QA/QC ARC GIS entry. Daily performance of SAP data entry. Routinely participated in utility meetings with City Officials. Drew Blue Prints to obtain City, County and State permits. Performed routine CAD and GIS related data maintenance tasks utilizing AutoCAD and ESRI based applications. Performed regular quality control checks of GIS Data and non-spatial databases with minimal supervision to ensure data integrity. Assisted with the design of complex layouts and drawings from general written or verbal specifications from project team. Prepared plan, section and detail design drawings for facilities. Troubleshooting client issues with both GIS software, data and user techniques. Trained employees on product operations, functionality and usage Collected field data (GPS). Created and update GIS data layers. Laser Machine Operator , 10/2006 to 07/2008 Company Name - City , State Drew and edited parts using Auto CAD Performed typical laser cutting and welding operations Selected proper cutting and welding programs, and proper fixtures Established proper stop location, adjust laser beam focal point Made proper set-ups for cutting and welding operations Performed prescribed maintenance as required Performed all dimensional inspections Detected and reported defective materials or questionable conditions to the department supervisor. Education Associate of Science : Computer Science Business Administration , 2008 Virginia College - City , State Computer Science Business Administration Troy University - City , State Certifications Project management Certified GIS Technician Certified Auto CAD Designer Detailed Estimator Land desk, Civil 3 Professional Affiliations Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Skills 3D, Adobe Photoshop, Auto CAD, AutoCAD, CAD, client, data entry,databases, editing, ESRI, GIS, GPS, Illustrator, InDesign, laser, materials, meetings, Microsoft Office Suite, Microstation, Project management, QA, quality control, SAP, supervisor, supervision, Technician, Troubleshooting, welding, written

DESIGNER

WARD CLERK UNIT SECRETARY ADMISSIONS AND DISPOSITIONS CLERK 3RD PARTY LIABILITY CLERK PATIENT Executive Summary Seeking a part-time nonmedical/retail position that will afford me the opportunity to use my various social and professional skills. strong organizational and problem-solving abilities, demonstrating sound judgment in establishing priorities and making decisions. *Well-Developed interpersonal skills; interact effectively with people on all levels; remain calm during stressful situations. *innovative and resourceful, with the ability to recognize valuable applications for new ideas and a talent for successful implementation. *Conscientious and quality-oriented with an earned reputation for dependability, efficiency and professionalism. Core Qualifications MS Word MS Excel MS Powerpoint SOX (Sarbanes-Oxley Compliance) Training Adult CPR/AED Certification Professional Experience Ward Clerk, / Unit Secretary, Admissions and Dispositions Clerk, 3rd Party Liability Clerk, Patient Eligibility Clerk, Public Relations Assistant As Supplemental/Cooperative Care Clerk, initiated and tracked a program to conclusion with an annual budget of $700,00 for over 40,000 beneficiaries. Maintained outpatient health records, determining eligibility of patients. Single-handedly overhauled a repository of 1,000 specialized records, receiving consecutive superior ratings. Company Name January 2012 to Current HR/Payroll Supervisor Accounting Apprentice City , State Prepares payroll, taking into consideration non-standard shifts and overtime pay Process Out of Cycle check requests as needed Compute vacation, holiday and sick time Process weekly payroll following the guidelines of the Collective Bargaining Agreement Respond to requests for income verification and/or employment verification Respond to associates questions/concerns in a courteous, pleasant manner Maintain payroll files Monthly reporting and reconciliation Implement payroll policies Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments Respond to unemployment Insurance claims Pull queries for various monthly reports, reconcile and process check request for Conducts monthly SOX audits Check and audit timekeeping records and master file changes for compliance with established standards Update rates of pay and calculate retroactive pay Respond to inquiries in a timely manner Preparation of weekly financial reporting for multi-sites and multi-states Perform various accounts payable and accounts receivable functions Month-end closing - preparation of P&L Statement and balance sheet Financial forecasting and analysis Back-up HR Manager in all facets of HR duties. Company Name October 1993 to January 2012 Shipping and Receiving Clerk/Scheduling Clerk/Inventory Control Clerk/Customer Service Representative/Payroll Administrator City , State Verified and kept records on incoming and outgoing shipments Prepared items for shipment Received items into warehouse Compared identifying information for incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records Scheduled appointments for product to be delivered to the warehouse as well as shipped out of the warehouse taking into consideration delivery times and warehouse availability for product Complied and maintained records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment Counted merchandise in stock and posted totals to inventory records via computer Provided information to customer by verifying understanding of requests and answering questions Resolved billing problems by identifying the problem; explaining the procedure and forwarding the required adjustments Maintained payroll information by collecting, calculating and entering data Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions and job title and department transfers Resolved payroll discrepancies by collecting and analyzing information Provided payroll information by answering questions and requests Maintained payroll operations by following policies and procedures; reporting needed changes Maintained employee confidence and protected payroll operations by keeping information confidential. Company Name January 1983 to June 1992 Assistant Supervisor, Air Evacuation Clerk/Assistant Supervisor, Inpatient Records Clerk/Supervisor Medical Service Accounts Officer/Patient Affairs Clerk/Hospital Outpatient Records Clerk Supervised a support staff of six in managing all administrative functions related to patients using air evacuation services. Coded each diagnosis and prepared concise medical histories to be entered into computer for patient's Aerovac Medical Record. Personally managed difficult non-medical attendant issues directly with stateside facilities, ultimately saving hospital thousands of dollars. Entered discharge diagnosis and procedures into computer for all inpatient and ambulatorysurgeries (3,000 cases annually) generated by 60 providers, ensuring that the proper paperwork was accurate and complete. Obtained and compiled records for various audits, reviews and committees. Assisted in pulling and screening more than 1,800 medical inpatient and outpatient records in support of JCAHO. Upgraded several deficient functions within Inpatient Records; corrected discrepancies dating back three years. Managed the hospital leave program, as well as mail and distribution program. Significantly upgraded hospital's Regulation Program, resulting in elevation from a marginal to outstanding rating. Drafted and implemented several innovative proposals to improve administrative efficiency. Developed updated operating procedures for Mail & Distribution Office ensuring prompt and error-free service to 80+ departments. Responsible for collecting cash, posting of ledgers and maintaining accountability for the Medical Service account. Prepared billings; maintained files and ensured security of cashier's cage. Restructured hospital's insurance billing and accounts receivable system, resulting in outstanding ratings. Education University of North Carolina 1982 Bachelors of Arts : Sociology City Sociology Military - 1983- 1992 Skills accounts payable, accounts receivable, administrative, administrative functions, Back-up, balance sheet, billing, billings, budget, cashier, concise, CPR, delivery, diagnosis, Financial forecasting, financial reporting, HR, Insurance, inventory, managing, MS Excel, Mail, Office, MS Powerpoint, MS Word, Month-end closing, payroll, policies, proposals, receiving, reporting, Sarbanes-Oxley, taxes, type

PUBLIC-RELATIONS

SUPERVISOR Summary Results-oriented, strategic sales professional with thirty years in the Retail industry. Highlights INFOREM, EXCEL, WORD, Mainframe applications, Telxon, Lotus Notes   Training and development Results-oriented Accomplishments Reduction in Shrink with total store awareness. Increased Sales with coaching Customer Service awareness. Achieved Award on Credit card sales with training staff to sell the benefits of the card. Award and Trip to home office for Outstanding Performance. Award for Staff of the Month. ​ ​ Experience Company Name April 2013 to Current Supervisor City , State Provide Training and Direct Supervision for all clients. Demonstrate actual job functions during training process. Maintain appropriate work standards to the highest degree within the community. CPR & First Aid cards up to date. Within three months I supervised my own team on Community Job. Train all the new hires for Enclave Supervisor position. Complete the weekly schedule for all Enclave Supervisor's and Enclave clients. Moved into the Workshop area to train and coach clients too prepare for jobs in our Community. Train all new Staff in the workshop area to prepare our clients for community jobs. Staff of the Month award. Company Name November 2007 to March 2013 Store Manager City , State Oversee the entire store for Merchandising and Company Standards. Develop creative plans to increase store sales and decrease loss. Provide training and development for Assistant Store Managers and Associates. Manage store expenses and payroll to best address the needs of the business. Maintain communication with District/Regional Management. District winner achieved 110% over last year Credit Goals. Decreased store shrink of 1.44% to .90%. Increased sales as Assistant Manager over million dollars per last year. Company Name April 2006 to November 2014 Assistant Store Manager Soft lines Assistant Manager City , State Manager of twenty million dollar Corporate store.     Directed team of thirty associates along with seasonal associates including Managerial.  Implemented the team to the Company's new merchandise and visual standards.  Men's department exceeded plan sales and was Number One in the Company.      Interfaced with Buyers, Corporate Visual Merchandising Team on a daily basis.         I Company Name September 2004 to April 2006 Department Manager Ladies Apparel Manager City , State  Manager of five million dollar Ladies Apparel department with 49.6 sq. footage. Directed team of twenty associates along with seasonal associates including Managerial personnel. Coordinated Visual Merchandising and Inventory Control. Recruited associates for the entire store. Exceeded Spring Sales & Credit Goals. Company Name April 2001 to September 2004 Associate Merchandise Planner Home Area City , State Create, review and input financial plans by location. Analyze sales and stock performance, including tracking and analyzing sales and stock by location for department/class/vendor level to maximize trends using online systems to recommend strategies. Communicate with stores and RMM's on business opportunities, assortment needs, stock levels and strategies by door to maximize sales and presentation. Review and validate sales and promotions through adequate location prep and recap results. Allocate merchandise, recommending orders and assortments by projecting needs and then allocate orders by store/region. Company Name April 1997 to April 2001 Replenishment Analyst City , State Solely overseen adequate core merchandise levels for major retailer with emphasis on intimate apparel, men's dress shirts and accessories. Utilize the Inforem Replenishment System to maximize sales and optimize turn in core merchandise. Conducted extensive training for buyers and assistant buyers on the Inforem Replenishment System. Coordinate partnerships with merchants and vendors to identify replenishment opportunities along with validating and editing merchandise assortment. Shop the market quarterly. Company Name October 1996 to April 1997 Linens &Soft Lines Manager City , State Directed all activities related to operating my departments. Coordinated the re-merchandising of the linens department. Company Name January 1992 to October 1996 Store Manager City , State Managed one of the largest sites for this upscale lingerie chain (with 120 stores nationally). Recruited, trained, scheduled and supervised a seasonal staff of forty including managerial personnel. Successfully maximized sales reduced shrinkage from 3% TO 2%. I was awarded with a trip for outstanding performance. Company Name September 1979 to January 1992 Soft Lines Manager/Assistant Manager City , State Directed a team of 35 associates for all Soft Lines. Coordinated visual merchandising and inventory control. Interfaced extensively with buyers, designed and implemented visual merchandising. Education Philo High School 1979 High School Diploma City , State , United States Muskingum Vocational School 1980 Nurses Aide Certification City , State , United States Skills Assistant Manager, CPR, Credit, Editing Sku's. Financial, P&L. First Aid, Inforem, Inventory Control, Lotus Notes, Mainframe, Managerial, Market, Merchandising, Organization. EXCEL, WORD, Payroll, Personnel, Sales, Supervisor, Supervision. Teaching,Training and Coaching. Customer Service.

APPAREL

CONSULTANT Experience Consultant January 2012 Company Name － City , State Provided programmatic and operational support for audit readiness engagement with the Defense Logistics Agency. Designed and implemented SOPs for on-boarding security process for 150 new hire contractors. Transformed difficult client relations into collaborative ones, facilitating smooth program management. Built resource management system to track and maintain contract requirements and sensitive personnel information. Enterprise Sales Account Manager November 2014 to Current Company Name － City , State Work with Director of Enterprise Sales to develop innovative business plans and sales strategies to build the enterprise sales unit from $0. Leverage relationships with engineering, marketing and customer support through internal training programs. Collaborate with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Actively manage the portfolio of all enterprise accounts totaling ~$40K of monthly reoccurring revenue. Developed and implemented standard operating procedures for onboarding all new enterprise accounts. Coordinate and manage major proposal processes from initiation to implementation. Increased monthly sales by 20% by implementing strategies to develop and expand existing customer base. Deliver exceptional account service to strengthen customer loyalty. Coordinator January 2014 to March 2015 Company Name － City , State Conducted expert meetings with companies needing expertise for coverage and adoption of their device technologies resulting in $30K revenue for the Center. Planned and executed annual GI Technology Summit's programming, budgeting, agenda, faculty invitations, and logistics such as travel, accommodations, and honorarium for faculty; led to generation of $350K in revenue. Prepared and managed all contracts, budgets, and invoices related to industry and physician expert relationships. Supported medical device registries and manage contracts, communications, and invoices with clients. Planned workshop on "How to Estimate and Reward True Patient-Centric Value in Innovation" in conjunction with the FDA to bridge gap between regulators, investigators, device companies, and payers and enhance collaboration leading to better understanding of roles and expectations in support of high-value healthcare. Legal Assistant January 2012 to January 2013 Company Name － City , State Prepared wills, living trusts, and other estate documents for clients with $1M+ net worth; generated $250K in revenue. Managed client accounts on My Personal DataSafe software; advised CEO on best practices, issue resolution and user experience to improve performance and reliability of software's technical architecture. Executive Assistant January 2005 to January 2011 Company Name － City , State Collaborated on a Maryland-Ukraine Business Accelerator proposal designed to facilitate commercialization of innovative ideas from Ukrainian entrepreneurs and act as catalyst for new product development. Researched, planned and recruited for a seminar involving Russian education organizations around the nation to discuss value of Russian language and education; consequently Mayor Katz granted the days of June 5-12 as the "Days of Russian Culture" in city of Gaithersburg, MD. Advised new business owners and facilitated process of registering their companies with their respective states. Performed bookkeeping and tax return preparation for domestic and international businesses. Provided customer support for clients with account issues and resolved discrepancies in their accounting records. Managed accounts receivable for 1,200 tax clients and collected over $50K in overdue payments. Collaborated with other administrative team members, human resources and the finance department on special projects and events.Served as a professional representative of the CEO to executive clients, investors and board members. Served as a liaison between company president and clients regarding client accounts and new business. Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Education Master of Science : Technology Commercialization , May 2015 THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business － City , State Technology Commercialization Bachelor of Arts : Anthropology Biology , May 2011 UNIVERSITY OF MARYLAND － City , State Anthropology Biology Teaching Assistant for upper level Anthropology courses Languages English and Russian Interests Designated by the AGA as a 'SharePoint Super User' (2014) Work Eligibility: Eligible to work in the United States with no restriction Additional Information Designated by the AGA as a 'SharePoint Super User' (2014) Work Eligibility: Eligible to work in the United States with no restriction Skills accounting, accounts receivable, Agency, bookkeeping, budgeting, budgets, contracts, client, clients, client relations, customer support, English, Innovation, Languages, Logistics, Director, managing, meetings, MS Office, Enterprise, new product development, personnel, program management, programming, proposal, Russian, Russian language, Sales, strategy, Summit, tax, Teaching, Ukrainian, vision

CONSULTANT

PHD CANDIDATE IN FINANCE Summary Self driven and highly motivated with several years of experience in Quantitative Research including quantitative modeling, econometric analysis, statistical analysis, model development, large data analysis. My work, both in Finance and Engineering has been based on the development, application, and testing of quantitative models. Excellent analytical/critical thinking and problem solving skills. Strong written and oral communication. Highlights Proficient in R, SAS, SQL, C++, Fortran, VBA Advanced Modeling Skills Project Management Experience Critical Thinking Skills Complex Problem Solving Skills Superior Research Skills Excellent Written and Oral Communication Self-motivated Professional Experience PhD Candidate in Finance 08/2010 to Current Company Name City , State Conduct research in Finance, specifically asset pricing and econometric modeling. Current work includes: 1) Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State - conducted using Maximum Entropy Econometrics, 2) Return Distributions under GARCH Process with Sentiment Measures 3) Market Sentiment and its Effects on Stock Returns 4) A State-Space Model for Investor Sentiment and 5) Herding in Option Pricing Models – A State Space Approach. Visiting Instructor in Finance 09/2013 to 08/2014 Company Name City , State Taught MBA and Undergraduate Classes in Investments, Financial Markets and Institutions, Bank Financial Management, Introduction to Financial Management Visiting Asst. Professor in Finance 08/2008 to 06/2010 Company Name City , State Taught MBA and Undergraduate Classes in Financial Modeling, Strategic Business Problem Solving, Working Capital Management Research Assistant Professor 01/2001 to 02/2006 Company Name City , State Principal Investigator on projects for the development of mathematical models for life prediction of Nuclear Waste containers for the Yucca Mountain Nuclear Waste Repository (sponsored by DOE). Taught classes in engineering to graduate and undergraduate students. Research Scientist 10/1999 to 12/2000 Company Name City , State Worked on the development of mathematical models for life prediction of turbine engines blades for US Air Force fighter jets. Education Ph.D. : Materials Science and Engineering 6 1999 Georgia Institute of Technology (Georgia Tech) City , State , USA B. Tech. : Metallurgical Engineering 6 1992 IIT Bombay City , India Ph.D. : Finance 2015 University of Connecticut City , State , USA MBA : Finance 12 2007 Gonzaga University City , State , USA M.S. : Ceramic Engineering 12 1995 Georgia Institute of Technology (Georgia Tech) City , State , USA Sample Publications 1) Namjoshi Shantanu, McPherson Matthew Q, and Friesner Dan, Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State, Global Business and Finance Review, Vol 17, Issue 2, Fall 2012, pp 137-160 2) S. A. Namjoshi and K. Hickman, The Impact of Morningstar Five-Star Ratings, Journal of the Academy of Finance, Summer 2010 3) Namjoshi Shantanu, Market Sentiment and its Effects on Stock Returns, 2nd International Conference on Emerging Trends in Finance & Accounting, August 9-10, 2013, SDM Institute for Management Development, Mysore, India. 4) Namjoshi Shantanu, Return Distributions under GARCH Process with Sentiment Measures, 2014 MBAA International Conference, Chicago IL, March 2014 5) Namjoshi Shantanu, A State-Space Model for Investor Sentiment, In Progress 6) Namjoshi Shantanu, Herding in Option Pricing Models – A State Space Approach, In Progress 7) K.S. Raja, S. A. Namjoshi, and M. Misra, Improved Corrosion Resistance of Ni-22Cr-13Mo-4W Alloy by Surface Nanocrystallization Materials Letters, 59 (2005) 570-574. 8) S. Mall, S.A. Namjoshi, and W.J. Porter, Effects of Microstructure on Fretting Fatigue Crack Initiation Behavior of Ti-6Al-4V, Materials Science and Engineering A 383 (2004) 334–340 9) Namjoshi S. & Mall S., Fretting behavior of Ti-6Al-4V under combined high cycle and low cycle fatigue loading, The International Journal of Fatigue 23 (2001) S455-S461. 10) Namjoshi S.A., Thadhani N.N., Modeling The Reaction Synthesis Of Shock-Densified Titanium-Silicon Powder Mixture Compacts, Metallurgical and Materials Transactions B, vol. 31B, no. 2, pp. 307-316B, Apr. 2000. 11) Royal T.E., Namjoshi S.A., Thadhani N.N., Mechanistic Processes Influencing Shock-Chemistry in Powder Mixtures of the Ti-Si, Ti-Al, and Ti-B Systems, Metallurgical and Materials Transactions A, vol. 27A, no. 7, pp. 1761-1771, July 1996 Accomplishments Academic Advisor: Graduated: 1 PhD. student (2005), 1 M.S. student (2004) Patents: - J. C. Lacombe, K. S. Raja, S. A. Namjoshi, M. Misra et al., “Methods for Fabrication of Porous Metal Templates and Growth of Carbon Nanotubes and Utilization Thereof,” US 20050276743 A1 - K. Paramguru, K. S. Raja, S. A. Namjoshi, M. Misra, “Method of Forming Nanoporous Surfaces and Coating Bioceramic on the Nanoporous Surfaces,” patent application pending, May 2004.

FINANCE

DIRECTOR OF NEW BUSINESS DEVELOPMENT Executive Profile B2B & B2C MARKETING & SALES | STRATEGIC BUSINESS DEVELOPMENT | INTEGRATED MARKETING   Energetic, accomplished Sales and Marketing professional with a track record of helping organizations grow revenue and increase market share, executing on leading-edge integrated marketing strategies. Insatiable focus on client management and growth. Experience spans across businesses such as software technology, automotive, non-profit, general merchandise, consumer goods, and health care. Regarded for the ability to drive processes; develop and motivate teams; and work well under pressure to manage and meet multiple project deadlines on schedule and under budget. Articulate presenter with outstanding interpersonal skills, adept at persuasion, power, and influence. Core Competencies •  Strategic Sales & Market Planning •  Lead Generation/Conversion • Client Relationship Management • Superior Client Servicing • Creative Strategy • Digital Advertising Integrated Marketing Sales & Business Development Team Leadership Vendor Relations Superior Negotiator Mobile Marketing Core Accomplishments Sales   Increased pipeline opportunities 200% Surpassed sales goals by 25% Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development Professional Experience Director of New Business Development Company Name － City , State Motivate and lead the activities of the existing sales organization, and take charge of introducing i.Predictus to new clients. Manage overall governance of website, including defining and executing overall strategy, digital campaigns, coordinate improved infrastructure and operations. Define long-term yearly strategic goals. Identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. Provide direction to marketing staff to enhance communication strategies/product messaging. Maintain capabilities decks and manage library of solutions and case studies. Participate in educational opportunities and professional organizations. Created strategies to grow customer base which resulted in a 15% increase in monthly sales. 07/2013 to 08/2014 Digital Media Account Executive Company Name － City , State Provided the highest level of customer service and expanded revenue opportunities in existing customers by maximizing the benefits of the products and services offered by AutoTrader.com and KBB.com. Responsible for over $500,000 in annual revenue. Generated and expanded relationships with assigned partners and prospects to maximize revenue opportunities. Consulted with partners to determine their business needs and offer the best utilization of the products and services offered. Prioritized assigned customer list to focus on revenue potential. Established business plan for assigned territory. Negotiated prices, terms of sales and service agreements. Exceeded team sales goals by 25%. 01/2010 to 01/2013 Director of Marketing Company Name － City , State Conceptualized, planned, and executed marketing and sales strategies aligned with company vision and brand. Researched and analyzed consumer and market profiles; leveraged results to identify unmet needs and opportunities. Oversaw print, online, direct mail advertising efforts; lead vendor negotiations and ensured quality results. Prepared sales proposals and called on real estate management companies and affiliates. Established violations department generating more than $450,000 in annual revenue. 01/2008 to 01/2011 Creative Director Company Name － City , State Created integrated strategies across digital, print, direct mail, and OOH advertising. Established and managed budgets; continually reviewed processes to identify cost savings and improvements. Managed relationships with vendors; negotiated contracts and service agreements. Clients included Scout Recruiting Group, Marketsmith, Inc., Media Advisors Group, Radio Shack, SpecialTee Designs, Promotrim International, Suite Salon and Day Spa, The Indus3, Exquisite Salon, 19thCenturyOnly.com and Body Connections Spa. 01/2006 to 01/2008 Director of Marketing and Sales Company Name － City , State Established marketing and business development strategies. Led budget planning and management. Oversaw campaign development and management, association events, trade- show exhibits, and collateral production. Completed numerous client-focused projects encompassing marketing research, competitive intelligence, new product launch, and marketing communications. Development and retention of client relationships through thought leadership and integrated marketing strategies. Clients included Takeda, USG, Direct Marketing Association, Conde Nast, Phillips Publishing, National Geographic, Nielsen Business Media, and Marvel Publishing. 01/1993 to 01/2005 Creative Director Company Name － City , State Led creative design from initial concept through production for print and digital; supervised and mentored design team. Delivered presentations to secure client buy-in. Oversaw print and digital media buying. Participated in educational opportunities and professional organizations. Supported diverse clients such as Pottery Barn, Pottery Barn Kids, Children's Wear Digest, Children's Better Health Institute, Harvard Health Publications, BMG, COACH, J.Crew, Cook's Illustrated, Crate and Barrel, Godiva, Playboy Enterprises, Victoria's Secret, Weider Publications, and Williams-Sonoma. Education Bachelor of Fine Arts PARSONS/THE NEW SCHOOL － City , State Associate of Arts : Business UNION COUNTY COLLEGE － City , State Technical Skills Adobe Creative Suite, InDesign, Photoshop, Illustrator, Word, Excel, PowerPoint, Salesforce, Visio

DIGITAL-MEDIA

DIGITAL MARKETING COORDINATOR Skills PROFESSIONAL SUMMARY Digital Marketing Coordinator skilled in leveraging the power of blogs, online communities and social media platforms to increase brand awareness and boost brand loyalty. SEO optimization expert adept at creating highly-targeted web content that drives inbound traffic. CORE QUALIFICATIONS Strategic media placement Creative content Media relations Special events planning 5+ years customer service & sales experience. WordPress Google Analytics & AdWords Certified Adobe Photoshop Budget planning Reports generation and analysis SEO & SEM Experience Digital Marketing Coordinator 12/2016 to Current City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Managed all social media programs, including online reputation, blogs, and social networking. Planned and managed monthly budgets. Developed marketing strategies and campaigns each month. Maintained and updated websites. Increased following by over 400%. Sales & Customer Service Representative 02/2015 to 02/2016 Company Name City , State Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 30%. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. 03/2011 to 01/2013 Company Name City , State Achieved high sales percentage with consultative, value-focused customer service approach. Earned "Top Seller" for four consecutive times. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Education and Training Bachelor of Arts : Communications Cinema Arts. Communications, English and Journalism 2016 Vanguard University City , State , USA Communications Cinema Arts. Communications, English and Journalism Advanced coursework in Public Relations. Wrote and proofread many articles, press-releases, and scripts. Produced several student-films. Best film 2015 Academic Achievement Award. Skills Adobe Photoshop, approach, Budget planning, budgets, cashier, content, credit, customer service, Special events, Google Analytics, marketing strategies, market trends, Marketing, media placement, Media relations, networking, optimization, press-releases, Public Relations, sales experience, sales, scripts, social media platforms, Strategic, web content, websites, articles

DIGITAL-MEDIA

E-COMMERCE SUPERVISOR Summary I am seeking a challenging position in management, where I can apply my experience to a company's objective and profits. I have a discipline approach to the task at hand and the ability to anticipate potential obstacles, which is contributed to a strong record of excellence for getting the job done safely. I am an optimistic & quick learner, I am safety conscious and have excellent organizational and multitasking aptitude. I currently plan and lead individuals in order to complete daily tasks in a timely and safe manner. Highlights Qualified to operate and train individuals on various equipment. Proficient in Microsoft Office Proficient in Exeter WMS Strategic planning Troubleshooting and problem solving Flexible Dedicated Experience E-commerce Supervisor , 02/2015 to Current Company Name Plan and manage daily workload. Lead and develop employees through teamwork and create continuous improvement through employee engagement that supports the companies values. Continually looking for ways to improve quality, safety, and productivity and communicating those ideas throughout the network. Currently helping to organize and lead the Safety Committee Co-Owner , 01/2006 to 01/2010 Company Name Develop and manage projects and budgets  Experience in Real-estate law and procedures, contact with city offices, screen and select qualified renters. I continue to buy/renovate and rent out homes without a business name. E-commerce Coordinator , 03/2003 to 02/2015 Continuously directing and leading individuals to complete the objective. Sharp organizational skills preparing work assignments. Fostering teamwork by being enthusiastic and having a positive energy. Agriculture Worker , 01/1998 to 01/2007 State Manage & maintain heavy farm equipment. skills gained- responsibility, flexibility, self-determination and confidence. Education and Training Electrical/Electronics Engineering Technology, AAS Presently attending Owens Community College - City , State GPA: 3.93 2012 Active Participant in the 5S program 2010 Owens Community College - Toledo OH -Photovoltaic Certification 2007 Training Assistant Position Workshop 2006 Online/Phone course for Mentors of America 2004 Participated in Best Buy Lean Team Graduate : 1998 Riverdale High School Skills attention to detail, continuous improvement, logistics, excel, power point, word, network, internet research, organizational skills, , safety, teamwork

AGRICULTURE

FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist Skills Self-motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment and analysis Work History 03/2015 to 09/2017 Family and Community Advocate Company Name – City , State Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households. Referrals to community resources as needed. Completion of applications for Home Weatherization program and agency Head Start Facilities. Compiled and monitored case files. Coordinator of VITA Tax program. Community Outreach 4x's yearly. Utilized technology solutions for data entry. Community Outreach resulted in 15% increase in financial assistance. 01/2009 to 01/2011 Substance Abuse Counselor Company Name – City , State Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction. Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance. Completed authorization for T-19 reimbursements. Collaborated with on-site medical team for maximum services. Compiled and monitored case files. Provided community referrals as needed. Group leader. 01/2008 to 01/2009 Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans. Compiled and monitored case files. Utilized technology solutions to streamline data entry and report writing. Collaborated with in-house and community staff to maximize services. Provided community referrals as needed. Monitored daily living activities to assess quality of life status. Completed monthly stats. On clients seen and services rendered. On-site case management resulted in 45% reduction in crisis situations. 01/2004 to 01/2008 Lead Case Manager Company Name – City , State Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments. Developed and implemented program curriculum. Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission. Supervisor and trainer of Masters and Bachelor Interns. Provided employment services including resume writing, job leads, job retention. Case management resulted in 50% recidivism reduction in a 4 year project. Virgil Joiner - pg. 2. 01/2000 to 01/2004 Therapist Company Name – City , State Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range. of Mental Health Disorders including AODA. Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance. Compiled and monitored case files. Provided in-home therapy. In-home services resulted in 60% increase in client retention. Observed and monitored client behavior and responses to treatment. 01/1998 to 01/2001 Psychotherapist Company Name – City , State Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders. Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions. Compiled and monitored case files. Completed authorizations for insurance reimbursement. Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring. Conducted in-home services including crisis intervention. Provided community resources as needed. In-home services resulted in 35% increase in client retention. Observed and monitored client behavior and responses to treatment. Skills streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans Education 1995 MSW : Social Welfare University of Milwaukee - City , State Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award 1993 BSW : Social Welfare Concordia University Wisconsin - City , State Member: Student Social Work Club AODA Counselor/Social Work Intern *WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern (Women In Need of Greater Support) : VA Medical Center - City , State

ADVOCATE

RESEARCH ASSOCIATE Summary 15+ years of research experience in agricultural research 5 years of extension experience as a agronomic resource professional PhD in Soil Science and Crop physiology (minor) Strong experience in conducting and managing research trials of various crops Strong experience in various crop production systems Strong multidisciplinary background: customer support to field research Strong experience in GIS web application Development using HTML5, JavaScript, CSS3 ,PHP Strong Experience in - water and nutrient management, drought stress Instruments - Licor 6400, CIRAS3, Campbell Scientific, GC, HPLC, Wireless irrigation Strong skills in the areas : Statistical design and data analysis, Agricultural extension Highlights x x x x x Accomplishments Experience Research Associate January 2015 to Current Company Name Managing sustainable horticultural crop production through environment control Hydroponics tomato production under controlled environment of light, water and nutrients Identification and characterization of drought and nutrient stress resistance varieties University of Kentucky 2010 July - 2014 Dec Production environments: field crops, nursery, green house, high tunnels, plasticulture vegetables Conducted field trials on irrigation and nutrient management, nitrogen cycling Developed physiological models on water use for irrigation scheduling for nursery crops Strong background on growth, development and phenology of various crops Multistate USDA project in collaboration with industry on sustainable nursery practices Presented results at grower meetings, national and international scientific meetings Developed programs for automation of irrigation volume, timing and frequency Working knowledge in drip, sprinkler irrigation systems, compost spreaders, mulchers, bed formers, chop gates Worked closely with growers and industry in obtaining first-hand information about their field Prepared successful grant proposals, technical reports, popular articles and peer reviewed papers Research Assistant Plant and Soil Sciences Dept., Univ. of Kentucky, 2006 Aug - 2010 May Field investigations of spatial variability on soil water storage and nitrogen status in corn and winter wheat in a no-till farmer's field Used soil water sensing capacitance probe, crop growth sensors; Green Seeker, Hydro-N sensor and Spectro radiometer to assess spatial variability at field scale Practical knowledge of field equipment: fertilizer applicators, cultivators, tractors, combines. Agricultural Officer July January 2004 to February 2006 Company Name Acted as a technical consultant for effective knowledge translation and transfer of technology. Worked on agronomic practices for field crops and fruits, vegetables and trees. Solved site specific soil, nutrient, pest and disease problems in the field. Junior Research Fellow Dec January 2000 to December 2002 Company Name Senior Research Fellow Kerala State Land Use Board, Govt. of Kerala 2003 April -2003 Oct. Identified farming systems suitable for different agro-ecological zones of Kerala state, India. Development of Site Specific Nutrient Management strategies for farm models of Kerala. Investigated rice response to nitrogen fertilization in farmer's fields. Used simulation models to transfer nitrogen fertilizer recommendations for rice tracts across soil and climatic barriers. Research Assistant Nov January 2000 to May 2000 Company Name Developed sustainable technologies to retain soil, moisture and vegetation in eroded regions using Coir Geo textiles. Identified different types of coir geo textiles for conserving soil and water under varying slopes. Education PhD : Soil Science and Crop physiology , 2010 University of Kentucky － City Soil Science and Crop physiology MS : Soil Science and Agricultural Chemistry , 2002 Tamil Nadu Agricultural University India Soil Science and Agricultural Chemistry 2000 Kerala Agricultural University India PhD dissertation: Soil water and crop growth processes in a farmer's field *MS theses: Modeling rice response for agro-technology transfer Publications Nambuthiri, S., A. Fulcher, R. Geneve. 2014. Micro-irrigation Systems for Pot-in-Pot Ornamental Nursery Production. In: M. Goyal (Ed), Micro-irrigation management in trees and vines. CRC Press. Coolong, T., S. Nambuthiri, R. Warner. 2014. Tensiometer Based Automated Irrigation For Tomato under Plasticulture. In: M. Goyal (Ed.), Micro-irrigation management in trees and vines. CRC Press. Ethan, H., S. Nambuthiri, A. Fulcher, R. Geneve. 2014. Comparing Substrate Moisture-Based Daily Water Use and On Demand Irrigation Regimes for Oakleaf Hydrangea Grown in Two Container Sizes. Scientia Horticulturae 179: 132-139 Nambuthiri, S., D. Ingram. 2014. Sustainable Ground Cover Production for More Sustainable Kentucky Landscapes. HortTech (24) 1. Nambuthiri, S., A. Fulcher, A. Koeser, R. Geneve, G. Niu. 2015. Moving toward sustainability with alternative containers for greenhouse and nursery crop production: A review and research update. HortTechnology 25:8-16. Nambuthiri, S., G. Niu, G. Bi, T. Fernandez, R. Geneve. 2015. Substrate Temperature in plastic and alternative nursery containers. HortTechnology. 25(1):50-56 Geneve, R., S. Nambuthiri, A. Fulcher and E. Hagen. 2014. Irrigation Application Efficiency Calculation of Sprinkler Irrigated Container Plants Grown under Sensor based Irrigation Scheduling. Acta Horticulturae Skills automation, consultant, Dec, fertilizer, grant proposals, irrigation, Managing, meetings, Modeling, Oct, PhD, processes, Research, scheduling, scientific, simulation, translation, articles

AGRICULTURE

SALES ASSOCIATE Core Qualifications Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher Education and Training May 2016 Bachelor of Science : Communications Public Relations Political Science SALEM STATE UNIVERSITY － City , State Communications Public Relations Political Science Work Experience 12/2016 to Current Sales Associate Company Name － City , State Respond to member inquires via email or phone. Establish referral programs using OTF sales system. Sell memberships or upgrades. 08/2016 to 11/2016 Marketing Coordinator Company Name － City , State Promote ridesharing programs by hosting events at client locations. Develop marketing flyers using Publisher. Manage all aspects of event production. Support Field Directors in project management. Manage social media accounts (Facebook, Twitter). Intern Company Name － City , State Helped film the Malden holiday parade using editing skills. Designed brochures for upcoming events. Collaborated with members of the Malden neighborhood. Staff Writer Company Name － City , State Student -run campus newspaper. Researched information for news articles using library and web sources. Composed and edited informational articles as well as conduct interviews. Gained knowledge in taking photographs and writing captions and sidebars. 11/2013 to 06/2016 Customer Service/Sales Representative Company Name － City , State Help customers resolve billing questions, collect payments, and renew oil contracts. Answer inbound calls and make outbound calls. Promote oil as a safer choice. Train new hires. Skills billing, brochures,  client, editing, email, event production, film, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word,sales,salesforce

SALES

SALES REPRESENTATIVE Summary Bi-lingual,efficient service teams. Skills Hard working ,Friendly and enthusiastic able to learn new tasks Customer and Personal quickly,represent establishment with friendly, professional matters at Service all times.  Experience Sales Representative Oct 2017 to Oct 2017 Company Name － City , State Cashier , selling lottery tickets to customers. Managed the receptionist area, including greeting and responding to information asked. Doing basic mathematics , adding , subtracting and multiplying. Handing money and prices. Front Desk Receptionist Dec 2015 to Aug 2016 Company Name － City , State ❏ Greet persons entering establishment and direct them to specific destinations. ❏ Operate telephone or forward calls, taking messages, or scheduling reservations. ❏ Receive payment and record receipts for services. ❏ Hear and resolve complaints from customers. ❏ Transmit information or documents to customers, using computer, mail, or facsimile machine. ❏ Collect, sort, distribute guest mail. ❏ Enroll individuals to participate in our hotel rewards program. ❏ Calculate and quote rates for hourly,weekly rates. ❏ Perform duties, such as straightening magazines to maintain lobby or reception area clean. Room Service Dec 2015 to Aug 2016 Company Name － City , State Take food orders and relay orders to kitchen staff. Place food servings on plates or trays. Examine trays to ensure that they contain required items. Stock service stations with items such as ice, napkins, or straws. Remove trays and stack dishes for return to kitchen after meals are finished. Total checks, present them to customers, and accept payment for services. Determine where guest would like to eat their meals and help them get situated. Clean or sterilize dishes, equipment. Team Member Jan 2015 to Dec 2015 Company Name － City , State Train workers in skills such as taking orders, communication, Observe and influence guest behavior, communicating and interacting with them. Primarily serve and prepare food for customers Cleaning work stations and answering questions about menu items, policies, and services. Education and Training Associate Of Arts Mar 2016 Tint School of Makeup & Cosmetology Grand － City , State Nail Technician High School Diploma Jul 2015 Moises E. Molina High School － City , State Skills Critical Thinking, facsimile machine, mail, policies, reception, scheduling, taking messages, Technician, telephone, Time Management

SALES

BUSINESS DEVELOPMENT INTERN Summary Highly skilled and organized individual who has won employee of the month a lot of times with an infectious enthusiasm to work in fast paced environment. Highlights Focused and disciplined High volume production capability Bilingual (English/Twi) Healthy cuisine expert Exceptional written and oral communication abilities  Experience Dietary Aide , 09/2013 to Current Company Name － City , State Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident. Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Advised new cooking techniques and equipment to kitchen staff. Chef , 05/2013 to 08/2013 Company Name － City , State Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Served classic English, French and modern European.  Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues Kitchen Manager , 08/2008 to 04/2013 Company Name － City , State Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Tremendously increased sales after becoming the manager.  Monitored customer preferences to determine focus of sales efforts. Directed and supervised employees engaged in sales, food preparation  Determined staff promotions and demotions, and terminated employees when necessary. Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Education CURLINARY , 1999 Kumasi Polytechnic － City , GHANA Coursework in Culinary Arts Coursework in Business and Restaurant Management CURLINARY , 1990 SUNYANI POLYTECHNIC － City , GHANA Coursework in Culinary Arts Skills Proficient with large cooking machines  Great culinary skills  Organizational skills Highly motivated

BUSINESS-DEVELOPMENT

CLINICAL RESEARCH COORDINATOR MENTOR - QUALITY ASSURANCE Career Focus Eight years of compliance experience Proficient with Microsoft office programs Proficient with University of Michigan systems; MiChart, Careweb, eResearch, Qualtrics, Velos, Wolverine Access Excellent organizational skills Ability to learn new databases, software, and processes quickly Member of UMHS Quality Month Committee Professional Experience August 2011 to Current Company Name City , State Clinical Research Coordinator Mentor - Quality Assurance Project Management for Quality Assurance Review Committee - Auditor for Regulatory, Investigational Drug Service and Informed Consents - Facilitate Physician chart audit - Preparation of audit reports - Follow-up on corrective action plans - Data Collection - Data Analysis - Database Maintenance - Protocol compliance Data Management (Sponsored Trials) - Provide data management and study coordination support to faculty members and research team in conduct of clinical trials research - Electronic and paper Case Report Form completion - Organize and participate in site initiation visits and monitor visits - Confirm eligibility and register patients on clinical trials - Act as liaison between Regulatory, Study Team, and Sponsor - Extract SAEs and AEs from medical records and report to IRB and Sponsor - Prepare deviation reports - Research chart maintenance Assist in preparation for external department audits Development of departmental training tools Member of eResearch Production Support Team Write, review and revise departmental Standard Practice Guidelines Maintain inventory for over 100 trials February 2010 to August 2011 Company Name City , State Clinical Subjects Coordinator - Regulatory Ensure and maintain regulatory compliance for 62 oncology clinical trials; Investigator Initiated, Cooperative Group and Sponsored Complete initial IRB applications and amend applications in eResearch Write and revise Informed Consent documents Submit reports such as Serious Adverse Events, Data Safety Monitoring, and Scheduled Continuation Renewals to the Institutional Review board Perform Quality Assurance for Regulatory Compliance (QARC) audits Perform audits for Investigational Drug Service (IDS) Regulatory preparation for Site Initiation Visits Train Interns and Preceptors Member of eResearch Production Support Team Process and submit protocol amendments to U of M Institutional Review Board Create and maintain postings on UMClinicalStudies.org and ClinicalTrials.gov November 2007 to February 2010 Company Name City , State Administrative Assistant Senior Healthcare Coordination of Quality Assurance Indicator Project (23 sites) Website maintenance Database Management Quarterly reports and presentations Proof reading high profile documents Chart Audits and chart review Pivot tables Minutes and coordination for three committees August 2006 to November 2007 Company Name City , State Administrative Assistant Intermediate Healthcare Website maintenance P-Card Reconciliation for five faculty members Calendar management for 5 faculty members. Coordination of Fellowship and Residency programs Expense reports Editing and proof reading high profile documents Responsible for mass ordering of supplies over $20,000 annually Preparation and creation of survey and survey mailings Lead on poster creation for Pediatric Academic Society annual conference Brochure and flyer creation Coordination of Health Services Research Fellow Seminars Supervision of work-study student December 2000 to August 2006 Company Name City , State Outpatient Clerk III Coordination of patient care with several departments General clerical duties Staff trainer Education and Training Eastern Michigan University City , State , US Bachelor of Business Administration : Management Bachelor of Business Administration - Management Eastern Michigan University, Ypsilanti, MI Certified Clinical Research Professional - SoCRA City , State , US Associates : Society of Clinical Research The Society of Clinical Research Associates, Chalfont, PA Certifications CCRP Clinical Research Coordinator AEs Certified Clinical Research Professional - SoCRA Affiliations of UMHS Quality Month Committee Presentations Quarterly reports and presentations Skills Audits, Quality Assurance, Maintenance, Database, Clerical, Clerk, General Clerical, Outpatient, Clinical Trials, Clinical Research, Audit, Case Report, Case Report Form, Collection, Corrective Action, Corrective Action Plans, Data Analysis, Data Collection, Data Management, Inventory, Liaison, Marketing Analysis, Medical Records, Mentor, Project Management, Training, Administrative Assistant, Healthcare, Database Management, Pivot Tables, Ids, Oncology, Regulatory Compliance, Calendar Management, Ordering, Pediatric, Reconciliation, Access, Databases, Excellent Organizational Skills, Microsoft Office, Ms Office, Organizational Skills

HEALTHCARE

BUSINESS DEVELOPMENT DIRECTOR Experience BUSINESS DEVELOPMENT DIRECTOR January 2010 to Current Company Name － City , State Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees. Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs. Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%. Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles. Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM. SALES MANAGER January 2004 to January 2010 Company Name － City , State Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget. Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume. Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%. Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M. Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015. Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines. Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area. Expanded the employee base from four team members to eight. Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50. In command of $1MM inventory acquisition and product management. Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year. General Sales Manager Company Name － City , State Sales Manager Company Name － City , State Sales Manager Company Name － City , State Accomplishments Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM. If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities.". Scott F., Corporate General Manager. Fuccillo Automotive Group. Education Bachelor of Arts Degree : Business Administration and Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration and Management Summary ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director. Skills Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website

BUSINESS-DEVELOPMENT

BILLING ACCOUNTANT Summary Detail-oriented billing professional with 11+ years experience applying exceptional customer service and resolving complex billing issues. Highlights Self-starter Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Accomplishments Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Experience 01/2011 to 01/2012 Billing Accountant Company Name － City , State Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Ranked as most effective billing representative in the department out of 18 representatives. Prepared a broad range of customized invoices to individuals and commercial accounts. Expressed appreciation and educate customers on the products and services available. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. 01/2009 to 01/2011 Billing Representative Company Name － City , State Coordinate and complete administrative functions to facilitate and maintain accurate billing for customers. Perform task associated with processing of all non-standard/standard billing request. Maintenance contract, consolidations and revisions to supporting documents. Process all non-standard/standard billing request which include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings and billing due list. Perform non-revenue billings as well as credit adjustments, contracts and other billing requests as required. Maintain files of generated billing documents. Resolution of incorrect information to correctly bill a customer. Assist manager with administrative functions when necessary. 01/2000 to 01/2007 Billing Specialist Company Name － City , State Works a number of detailed revenue based reports and ensures the accuracy of invoicing. Maintains current business records received and responds to customers inquires, as well as sales and services. Research and resolving billing discrepancies. Responsible for handling monthly client billing and invoicing. Interfaces on the phone with customers, internal sales and service employees in resolving billing discrepancies. Interfaces with credit representatives to correct errors identified through the collection process. Occasional collection calls Process manual invoices. Establishes customer contracts in billing systems. Support multiple contract types and manage complex billing rate agreements. Organize invoices by billing type and maintain documentation to facilitate audits. Assist manager(s) in problem solving. Invoiced projects, periodic maintenance agreement, and transactional data consistent with contracts and/or purchase orders. 01/1999 to 01/2000 Billing Administrator Company Name － City , State Consistently billed customers in a timely manner. Process manual invoice. Maintain high level on internal and external customer satisfaction while achieving business objectives. Provide administrative support in the areas of revenue generation and accounts receivables. Work effectively with the credit, marketing and procurement department, executive management, and sales personnel to ensure best possible account service. Validates purchase orders for accuracy. Occasional collection calls. Education Bachelor degree : Business Administration Belize America Business Administration Additional Information AWARDS *Recipient of achievement award for exceeding target. *Received special thanks and recognition certificate for participation on team that exceeds objectives. Skills Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type

ACCOUNTANT

INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS Summary I have over 10 years of professional service in Information Technology Support and Technical Operations in working with the Federal Government and private sectors. I have a broad knowledge and expertise in strategic planning, IT Business Systems, Network Operations, IT Security and System Analysis. My goal is to secure permanent employment within a outstanding organization that offer opportunities for growth and advancement, while implementing a high degree of professionalism, enthusiasm, initiative on a daily basis. Highlights Active Top Security Clearance/SCI Certified Cisco Network Associate Certified CompTIA Security+ Microsoft SharePoint 2010 Train Experience Company Name February 2015 to May 2016 Information Technology Specialist/System Analysis City , State Serve as IT System Analyst; assist with business process improvement efforts, responsible for the physical setup of computer workstations, configuration of Microsoft Outlook 2013, operation, and integration of hardware and software components associated with databases that support the Department of The Army. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Collaborate and work together with Joint Service Provider, Information Technology Agency, DISA and Video Teleconference Team, coordinate and implement superior IT services to Army G-3-5-7staff and customers. Develop document and implement IT asset management program to identify the location and maintain accountability of IT equipment. Serve as Contract Office Representative, effectively manage Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area Work Flow (WAWF). Manage IT related issues in through trouble ticketing system known as Remedy. Coordinate with custom care liaison regarding Technical Assessment and Cost Estimate, Life Cycle Replacement. Prepare documentation on complex systems, processes in assigned functional area of responsibility and maintain business continuity plan. Manage copier and printer inventory program Serves as Entitlement Manager for DoD Enterprise Email system, create distribution list, email accounts, restrict and grant permission to both individual and group emails. Responsible for analyzing new information technology equipment and conduct testing of product and services. Responsible for migration of ISDN and VOIP telephone systems of over 1500 users. Ensure corrective actions to restore operational services the Verizon software applications. Provide technical assistance and desktop support on various operating systems and applications. Conduct information assurance and security training and manage network account access requests. Serve as an advisor to the Chief Information Officer on matters relating to security vulnerabilities and threats to G-3-5-7's computer systems. Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on Army computer equipment. Provide technical support and assist in preparing and implementing policy guidance to G-3-5-7 organization. Evaluate adequacy of new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems. Work closely with program and project activities to develop safeguards for the computers that are connected to Army networks. Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat. Company Name October 2013 to December 2014 Information Technology Specialist/Network Administrator City , State Serve as a system analyst; primary job duty is to monitor servers and load balancers activity through sophisticated software applications such as HP Business Services Manager, HP Network Node Manager, and HP Operation Manager for UNIX. Schedule application stop monitoring through platform on mainframes. Assist both national and international Boeing and AT&T customers when alarms are received from voice over internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers and flight line managed applications. Preform triage procedures then trouble shoot and escalate service ticket, assign tickets into the appropriate network or global group for further investigation (usually Tier 3 IT help desk or higher support). Operate and utilizes various software applications to include but not limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, and Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names and Address Management System (NAMS), Circuit Design & Configuration (CDC) and Cisco Prime. Daily reports, manage ticketing disposal and conduct shift change brief. Monitor functionality, information assurance, security, and integrity of internet services; troubleshoots and resolves technical problems with the design and delivery of internet services; collects and analyzes internet service usage and performance statistics; evaluates new internet services and technologies; and provides technical advice to internet content providers. Company Name April 2005 to July 2013 Information Technology Specialist City , State Knowledge of data communications, networking equipment such as wide area network, local network routers, switches assist in trouble shooting devices and computers with end users. Coordinates and schedule with ATT internet provider to set up and install voice teleconferences (VTC) through Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, and operating systems upgrade. Image hard-drives through use of Ghost Cast server, unlock computers through Dame Ware remote access, and utilize active directory program, reset pins and passwords. Ability to support common applications and access/password management used in the industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments. Knowledge of information systems security policies and assurance. Enterprise server, LAN, e-mail system administration experience and issue help desk trouble tickets. Managed highly classified telecommunication materials. Received and distributed sensitive items to over 100 organizations with no deficiencies. Maintained and tracked incoming/ outgoing security material. Assisted with the standard procedure to ship and package of electronic equipment. Issued special telecommunication encryption keys to civilian companies and military commands. Provide strategic planning and operation support to command group in Germany. Preformed analytical, technical and administrative work planning, daily inventory, diagnose and respond to customer incident reports, site evaluation to ensure clients are incompliance, resolved issues with loading keys into electronic simple key loader, prepare reports, brief clients and higher chain of command and supervised four personals. Implemented and preformed retention control program of military personnel. Providing guidance on administrative and military personnel matters. Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains designated radio and data distribution systems. Maintains selected electronic devices. Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventive maintenance checks and services on assigned vehicles. Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminates information services policy Installs, operates and performs preventive maintenance checks and services on power generators. Performed duties as an aviation operations specialist in the primarily job responsibility to schedule and dispatch tactical aircraft missions. Operate one of the largest fleets of aircraft in the world and keep them running safe and efficient. Process local and cross-country flight clearances. Check accuracy of flight plans and coordinate them. Maintain flight logs on incoming/outgoing flights and individual flight records. Alert crash crews of emergencies. Interpret and post weather reports. Company Name March 2004 to April 2006 Data Entry Specialist City , State Served as a medical reviewer and data entry processor of DOT physical examines of various clients into medical system program Occulink, Microsoft excel for tracking of missing information. Performed administrative duties, customer service, maintained files, and medical records. Correspond and coordinated with medical professionals, performed client audit, analyst. physical exams to ensure accuracy of medical history, educated clients on quality assurance, proper data processing, expedition of timely feedback, exams and increase productivity. Process data entry and transmits data to appropriate site. Edits and performs quality assurance and quality control checks during the input of data from source documents. Assists in quality control edits by retrieving reports for the data collectors and Team Chief. Organizes all completed source documents and mail with appropriate attachments to filing site. Makes weekly transaction tapes along with weekly form counts and prepares tapes and forms to be mailed to appropriate site. Plan and schedule installation of new or modified hardware, operating systems, and applications software. Maintain systems configuration and manage installation and integration of systems fixes, updates, and enhancements. Oversee/perform equipment installation or relocation, testing and acceptance processes. Analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment. Develop and document systems administration standard operating procedures. Education GRANTHAM UNIVERSITY 2017 Master of Science : Information Management Technology City , State SAINT LEO UNIVERSITY 2015 Bachelor of Business Administration : Management City , State SAINT LEO UNIVERSITY 2013 Associate of Arts : Liberal Arts City , State Additional Information Active Top Secret Clearance, Graduate of Signal Systems Support Advance Leader Course in Information Systems and Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War on Terrorism Award, and Certificate of Appreciation. Golden Harvest volunteer community services. Recognized as Non-Commission Officer of the Month December 2012 and a candidate for Battalion Non-Commission Officer of the year March 2012. Skills Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware and software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist and acquisition. Supply and property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting and ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches and routers, system administration, and technical support.

INFORMATION-TECHNOLOGY

RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM and ATS systems Budget planning and management Team management Implementation of new ideas/service Salary/Pay negotiation Experience Company Name January 2015 to Current Recruiter, Tax Exempt Markets City , State Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs. Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015 Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders Company Name May 2011 to January 2015 Project Manager - Healthcare City , State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency. Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent Conducted client kick-off calls to gather critical information required to plan successful campaigns Led and managed team of Talent Strategists and Virtual Screeners Closed $400,000 in revenue in 2013, and over $600,000 in 2014 Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014 Collaborated with internal sales leadership as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores Recognized as Project Manager of the Quarter for Q1 of 2012. Company Name January 2010 to May 2011 Senior Healthcare Recruiter City , State Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals. Generated new business by prospecting hot leads, cold calls, and referrals. Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011 Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas Successfully negotiated mutually beneficial client rates and employee wages Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line Implemented contests and events to creatively engage with clients, resulting in increased activity Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office Top Performer at R2 Professional Recruiter training. Company Name August 2007 to January 2010 Assistant Supervisor/Head Bartender City , State Company Name July 2006 to August 2008 Key Hourly Manager City , State Education Lewis University May 2009 Bachelors of Science : Business Administration City , State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing

HEALTHCARE

PRODUCTION SUPERVISOR / VALUE STREAM LEADER Summary To obtain employment within your company with an opportunity for growth and advancement. Highlights Experienced in production scheduling Knowledgeable of quality control standards Experience in value stream mapping Dedication to product quality Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Supervised first shift operations and more than thirty-five production and assembly line staff. Experience Production Supervisor / Value Stream Leader October 2014 Company Name － City , State Responsible for daily production needs within the basic compressor build lines. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Mastered the intricacies of the process flow within each department. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented root cause and corrective actions to remove production constraints and improve product quality. Improved efficiency and productivity by eliminating waste and production constraints. Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean. ENGINEERING LAB MANAGER July 1997 to October 2014 Company Name － City , State Responsible for building and assembling test compressors and auxiliary test equipment, recording test procedures and results, and making recommendations for changes in equipment, product, and/or test methods.Perform tests using standard engineering test procedures and equipment without supervision such as performance test, oil carryover, vibration and noise testing. Resolve routine instrumentation and testing problems or malfunctions. Make recommendations for changes / improvements to products to reduce cost or enhance quality. Coordinated and developed new product design in collaboration with engineering staff.Completed key projects on time, on budget and with a high level of accuracy. Implemented root cause and corrective actions to remove production constraints and improve product quality. PROCESS TECHNICIAN Company Name － City , State Develop and document standard operational methods to improve repeatability and quality in manufacturing. Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed. Emphasis will be on visual controls methods and job instructions for training and qualifications purposes. Work closely with the natural work groups, value stream leaders, quality engineers and manufacturing engineers. MACHINIST/ASSEMBLER April 1993 to April 1997 Company Name － City , State Job duties include building of several types of air compressors from single-stage to two- stage compressors. Troubleshooting and correcting any problems that may arise during assembly. Running numerous types of machinery, from CNC machining centers to CNC lathes, automatic and manual lathes, crankshaft grinders to various types of drills. Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly. Have experience in blue print reading and schematics also. AVIATION ORDNANCEMAN Company Name － City , State Preformed maintenance on the S-3B Viking aircraft while stationed Various duties included general maintenance of the aircraft, repair of broken wires, reading of blueprints and schematics, computer checks, repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work. Treating and preserving the aircraft from different types of corrosion, loading of different types of ordinance, such as bombs, missals, and various types of counter measure equipment. Obtained several types of licenses that pertained to my field, such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading. Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition. Upkeep of equipment that needed calibration. Education GRADUATE : 1998 John Wood Community College － City , State May, 1987 Quincy Senior High School － City , State Personal Information Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Additional Information Awards received Honorable Discharge, US Navy…………………April, 1997 Confidential Security Clearance, US Navy………Sept 93- Apr 97 Airman of the Month Award……………………. Nov, 1996 Airman of the Year Award……………………….1996 Interests Hunting & Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Skills blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting

AVIATION

IT CONSULTANT Professional Profile Accomplished Senior IT Engineer with demonstrated ability to analyze business requirements and create effective technical solutions applicable to diverse industries. Serves as strategic partner to senior management, identifying business requirements, aligning IT assets with company goals and making key strategic contributions. An experienced Network Engineer with excellent troubleshooting skills. Highlights Over 15 year experience in Design, installation and management of data and voice network. Expertise includes: Design, build and maintain Microsoft Windows Servers including Domain controllers, Exchange, SQL Database and Web servers, Novell servers and Linux servers; setup and configure virtual servers using VMWARE/ESXi and Hyper-V. Academic background includes Bachelor's degree in Electrical Engineering and Master of Information Systems. Areas of Expertise Extensive knowledge of computer hardware and software, and networking appliance such as switches, routers and firewalls using Cisco, Meraki, Sonicwall, HP, Dell and Juniper Design, Install, configure, troubleshoot, and maintain routed LAN, routed WAN, Switched Network, Wireless Network, VPN and remote access thru Citrix or Terminal services. Design and maintain Microsoft Servers, including Windows NT Server, Windows 2000, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Active Directory, WEB Server, Exchange 2000, 2003, 2007, 2010, 2013, Office 365 and SQL 2000, 2005, 2008, 2012, 2014 server. Design and maintain Novell Network, including Netware 3.0 to 6.5, Border Manager and GroupWise server. Design and deploy backup systems, including BackupExec, Veeam, Acronis and online backup services such as Datto and Barracuda Extensive knowledge of computer applications such as Spreadsheets, Accounting and E-mails (Exchange and GroupWise), Office 365, Medical Programs (Practice Management, EHR/EMR, Medical Billing and Coding). Advanced knowledge of MS-Office 2003, 2007, 2010, 2013 including Visio. Expert on endpoint protection such as Anti-Virus/Anti-Malware Advanced knowledge of regulatory and compliance obligations associated with HIM Operations including coding. Experience IT Consultant November 2011 to Current Company Name － City , State Provides hardware and software specifications to users based on application and business needs and anticipated growth, installs new servers, routers, firewall and maintains the entire infrastructure. Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to proposed changes. Performs troubleshooting for complex hardware, software and network problems. Defines procedures for monitoring and evaluates, diagnoses, and establishes work plan to resolve system issues. Manages multiple projects and work as a project leader and as a project team member to help complete the jobs on time. Researches, evaluates and recommends new and more efficient software and hardware products. Maintains and administers computing environments including computer hardware, systems software, applications software, and all configurations. Manages major upgrades of systems and/or relocation offices and facilities including assessment of requirements through to implementation and testing of solutions.  Manages data backup, availability, and recommends data recovery solutions.  IT Consultant/Analysts/Network Engineer November 2009 to October 2011 Company Name Install and manage Local Area Network, Servers, firewalls, routers, switches, VPN connection, Remote access and security components. Perform daily administration functions such as add/change users, check backups, virus detection, signature updates, intrusion prevention, monitoring, and performance tuning. Deploy, maintain, upgrade and update VMWare, Microsoft Hyper-V servers. Maintain and update company's websites, Server's firmware, patches and service packs Manage backup, image of servers and workstations and disaster recovery architecture. Modify user accounts, password, content filtering, rights and securities. Maintain SQL databases, create, modify and optimize as necessary to increase productivity. Organize and optimize network directory and file layout for ease of use and management. Serves as a technical resource to the HIMS function in other centers throughout the region if needed. Performs other duties & accepts responsibility as assigned. Provided annual savings through implementation of automated data system utilizing latest technologies Responsible for HIM operations involving continuous evaluation and re-engineering of applicable processes and organizational design based on current and new client needs. Ensures the efficient day-to-day operations of the HIMS departments within a cluster.  Establish procedures & practices within organizational policies & service standards & ensure the prompt resolution of internal customer & member concerns. Participates in the Research, development & implementation of HIMS policies & procedures, operations & automated systems providing medical information to client staff & providers. Ensure that company is fully compliant, following proper HIPAA policy, rules, regulations, guidelines and other standards. ·         Forecasts the hospital's future technical and information needs and various property improvement projects.  Develops and adheres to annual operating and capital budgets. IT Consultant/Network Administrator December 1994 to September 2009 Company Name Served as Project Manager for GNC Operations Center and on several central offices build out projects in Los Angeles Counties. Acted as consultant to senior executives of GNC to accommodate Y2K network deployment.Responsible for effective establishment of strategic relationships that fueled adjacent market growth. Successfully established relationships with key customers that included Verizon Wireless and others. Managed functions that provided field engineering, logistics support and system assessment worldwide. Marketed support products that resulted in increased revenue while positioning organization for further growth. Effectively led delivery of support programs while increasing sales by17% and building strong customer relationships.Largest growth offshore. Designs, plans and implements Microsoft and Novell Networks. Setup and configures Microsoft, Novell and Linux, Citrix, Terminal, WEB and Blackberry Servers Setup, configure, administer and maintain CISCO, Juniper, Sonicwall and other manufacturer switches, routers and Firewalls. Implements new technology and network strategies Managed overall optimum performance of the WAN/LAN and security infrastructure Performs automation projects. Managed Healthcare clients, installing and maintaining medical application programs. Computer SERVICE Engineer January 1991 to November 1994 Company Name － City , State Designs and implements Local Area Network Systems (i.e. prepares servers, load application programs, configure switches, routers and firewalls). Setup and maintain multiple and mixed domain networks Troubleshoots network problems, LAN and WAN Handles all servers and networking Technical Support. Researches escalated problems and provide solutions as necessary. Setup and configures Backup and disaster recovery Evaluates new systems and checks product quality. Provides training to new employees. Education Master of Science : Master of Information Systems Master of Information Systems Bachelor of Science : Electrical Engineering Electrical Engineering Cisco Certified Network Associate (CCNA) Microsoft Certified professional (MCP) Certified Novell Engineer (CNE) Netware 6 Certified Professional Coder (CPC) Certified Professional Coder-Hospital (CPC-H) Technical Skills Accounting, Active Directory, Anti-Virus, automation, Backup, budgets, CCNA, Cisco Certified Network Associate, Certified Novell Engineer, CNE, CISCO, Citrix, computer hardware, Computer networking, computer applications, consultant, consulting, client management, content, client, clients, databases, Database, delivery, Dell, disaster recovery, Firewalls, GroupWise, HP, image, Local Area Network, LAN, layout, Linux, logistics, market, Medical Billing, access, Microsoft Certified professional, MCP, Exchange, Office, MS-Office, SQL 2000, Microsoft Windows, Windows, Windows 2000, 2000, Windows NT Server, Netware 6, network engineering, Network, networking, networks, Novell, Netware 3.0, Novell Networks, Novell Network, Novell servers, organizational design, organizational, policies, positioning, processes, Coding, quality, reengineering, Research, routers, sales, securities, Servers, Spreadsheets, SQL, strategic, switches, Technical Support, telecommunications, troubleshoot, upgrade, VPN, Visio, Web servers, WEB Server, websites, WAN, Y2K

CONSULTANT

Qualifications Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now Work Experience IT Consultant 07/2013 － Current Company Name City , State Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design. End User Computing Architect 12/2009 － 07/2013 Company Name City , State Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk field services group 3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix. Information Technology Field Services Specialist 06/2006 － 12/2009 Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development. Computer Lab Educator 06/2005 － 06/2006 Company Name City , State Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments. Education and Training AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE - Management Information Systems Information Systems Technology City , State Management Information Systems Information Systems Technology High School Diploma : CENTRAL HIGH SCHOOL City , State Personal Information https://www.linkedin.com/pub/ Skills A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks Additional Information https://www.linkedin.com/pub/ /8/50/41b

CONSULTANT

DEVELOPMENT MANAGER Experience Development Manager November 2006 to Current Company Name － City , State Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000. Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15. Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000. Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress. Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement "best practices" including free registration and a modified version of the Walk Day Experience. Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ◦ Created talking points for auctioneer. ◦ Worked with committee to secure attractive packages for audience. ◦ Identified compelling wish stories to "lead" each package. ◦ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package. Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing "best practices" provided by our national office. ◦ Worked closely with external events on BBB language and guidance. ◦ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals that did not meet our standards. ◦ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ◦ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online. Marketing Manager May 2004 to October 2006 Company Name － City , State Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police. Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors. Created all Running Fit ads, event flyers and applications using Adobe InDesign. Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000. Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005. Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars. Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events. Public Relations & Marketing Intern September 2003 to June 2004 Company Name － City , State Worked closely with Pfizer to ensure sponsor recognition for the exhibit "Microbes: Invisible Aliens Amazing Allies" which was made possible through a grant funded by Pfizer. Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters. Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations. Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week. Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships. Education Bachelor of Science : Public Relations, Marketing , 2004 Eastern Michigan University － City , State , US 1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science Major in Public Relations/Minor in Marketing Indiana University Lilly Family School of Philanthropy － City , State , US August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ "The Principals and Techniques of Fundraising" Sponsored by Make-A-Wish America Professional Affiliations Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word

PUBLIC-RELATIONS

25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK Professional Summary Experienced R25/ 25Live  Administrator  committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Skills Excellent communication skills System upgrades Excellent problem-solving abilities Microsoft MSCA/MCSE Certified Excellent problem-solving abilities Excellent diagnostic skills Enterprise technologies Work History 25Live Functional Administrator/Supervisor of I.T. Help Desk , 10/2007 to Current Company Name – City , State Communicate with and identify the needs of Resource 25 usage for staff members within the University. Set boundaries for Web Viewers and Users. Respond to space requests. As the University's appointed Resource 25 Administrator, all information on Resource 25 must be kept current by deleting space/creating new space  .  Run weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role at the Events meeting which precedes  the events meeting.  Run weekly reports  on Sports Complex activities and e-mail to Village of  Lisle.   Develop, review and implement policies and procedures for the Resource 25 space reservation process.     Other Functions:   Keep current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for efficiencies such as the Resource 25 and PeopleSoft interface.  Train authorized Benedictine staff members to use Resource 25 at the User level.  Maintain/update Resource 25 web site.   Assist areas within the Office of Operations during summer/vacation period. Handle/answer inbound requests from customers.  Answer phones professionally. Answer Service Desk requests and tickets in a timely manner.  Use questioning and listening skills that support effective telephone communication. Support and provide superior service to customers via various communication media. Resolve customer support related issues and provide customer with proper resolution, via troubleshooting techniques. Deliver prompt and accurate assistance, with the highest levels of quality service and professionalism.  Research required information using available resources. Transfer requests with specific/complex inquiries to appropriate department or person.  Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Recognize, document and alert the supervisor of trends in the customer requests. Suggest process improvements for the department. Retain and execute proficient knowledge of daily processes and procedures. Assist with CSR training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as go-to point person for the department. Act as a Team Lead in the absence of the Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission, vision, direction and business objectives. Reinforce company and department policies, processes, and procedures. Assist with special projects and other duties as assigned. Ability to work successfully as part of a team. Supervisor Public Safety/ Digital Media Tech , 09/2003 to 06/2006 Company Name – City , State Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.  May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes.  Oversees the use of various media equipment, including video, film, photographic and audio equipment. May oversee or operate highly technical or complex equipment, such as multi-media and computer projection equipment.  May assist in training, scheduling, and distributing work of other staff, members, students, casuals and temporary workers.  Provides information and advice to a diverse University public on technically complex matters. Responds skillfully to a high volume of customer questions and complaints.  May consult with clients in the planning of media production projects or events, and in developing budgets.  May be responsible for quality control aspects of media production.  May coordinate equipment installation, maintenance and repair needs.  May troubleshoot and perform minor maintenance on equipment and systems.  May make recommendations for equipment purchases, system design, and facility utilization. Performs related job duties as required. Typical Requirements Education: High school graduate or equivalent plus technical school (or equivalent), w Legislative Aide , 02/1999 to 08/2003 Company Name – City , State Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations. Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours Education Bachelor of Arts : Social Science , 2015 Benedictine University - City , State Top 15 % of class Emphasis in [Name of Emphasis] Emphasis in Social Science Top [Number] % of class Certifications Microsoft Certified Professional (MCP)

DIGITAL-MEDIA

MANAGEMENT CONSULTANT Skills Microsoft Office Suite Factset Ipreo Experience 07/2013 to 12/2014 Management Consultant Company Name － City , State Utilized management abilities and knowledge of coding to oversee a team of 10 software engineers tasked with designing a back office database for a multi-billion dollar client Managed cross-functional teams in a high demand environment to complete a global strategy project under strenuous deadlines Drafted proposals for client engagements highlighting the expectations of service, engagement pricing and associated costs Evaluated CCAR vendor models and developed proprietary probability of default models for a multi-billion dollar mortgage portfolio Created valuation models designed to value both public and private equity for tax reporting purposes. 11/2010 to 02/2011 Investment Banking Analyst Company Name － City , State Assisted lead associate and vice president in facilitating merger and acquisition transactions in the life science industry by reviewing and analyzing pro forma financial statements and updating models accordingly Created processes around the sales cycle to monitor and improve sales performance while keeping a more precise account of prior prospecting efforts Maintained the CRM system and streamlined its use through extensive, voluntary training making the team more efficient and impactful. 11/2008 to 11/2010 Financial Advisor Company Name － City , State Evaluated the financial plans of current and prospective clients and provided recommendations that would reasonably ensure they meet their future financial goals Assembled a team of estate planners, investment specialists and CPAs providing a comprehensive planning board for clientele. Company Name － City , State Institutional Equity Sales Dec 2014 - Present Utilized strong written and verbal communication skills to distill complex financial topics into salient points for clientele Evaluated research reports and valuation models to gain a holistic understanding of the research product Developed an interactive, online database through R programming to hold 13F and trade data which eliminated redundancies in the desk's daily processes Collaborated across multiple segments of the firm including research, syndicate, corporate access and derivatives personnel Managed multiple client requests in a fast pace environment by staying organized and keeping detailed accounts of tasks. Education and Training May 2013 MBA CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS － City , State Investment Strategy Dec 2009 B.S : Finance Finance Bright Futures Scholar National Honor Society Interests Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL Skills CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written Additional Information Clubs: Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL CREDENTIALS AND LICENSES Chartered Financial Analyst Series 7 Series 63 INTERESTS Languages History Futbol Markets Golf

BANKING

RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 to April 2014 Company Name － City , State Participate in multidisciplinary plan of care. Follow Best Practice Protocols, Evidence based practice as well as patient-centered and team-based care. Identify barriers to successful treatment and share with team. Monitor,measure and report/document progress of interventions and outcomes. Timely and effective communication of newly implemented changes to unit based methods of practice. Accomplishments Management of Aggressive Behavior (MOAB) in house Certified Instructor, Patient Experience Champion, Shared Governance Chair of Policy & Procedure Committee, Oncology Certification, Implementation of unit Bedside Report and hourly rounding. Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes. Age-based plan of care. Excellent organizational skills. Collaborative working relationship with unit team members as well as physicians, technicians, pharmacy, housekeeping and other ancillary team members. RN- Resident Care Manager July 2007 to July 2008 Company Name － City , State Responsibilities Care Management of adult and senior patient population. Knowledge of care levels including SNF, ECF, ICF, ALF, rehab and hospice. Attending and participating in care conferences. Development and distribution of expected outcomes to interdisciplinary team. Assignment and direction of care provided by licensed staff across 24 hour schedule. Reconciliation of monthly MAR's. Disposal of out-dated/discontinued medications. Development and monitoring of appropriate care plans, Accomplishments Created, communicated and modeled a unit Mission Statement. Developed effective teamwork model for licensed staff and caregivers. Skills Used Effective oral and written communication and organizational skills. Ability to determine and direct appropriate care. Ability to navigate electronic medical records and effectively utilize basic computer programs. Provide compassionate and effective communication to family members in times of crisis. RN Charge Nurse July 2000 to June 2007 Company Name － City , State Assessment of acuity, asignment of staff, Review of charts, obtaining and signing off orders. Guidance/monitoring and assistance to team members to balance work load throughout shift. Attend and participate in staff meetings and hospital wide agendas. In the Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs and Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008. Hospital based NICHE member. Pain Management Resource team member. Participant in Evidence Based Practice implementation. Geriatric Assessment Center on call RN. Note: During my tenure at Providence Milwaukie, I worked in the ECF/ICF/SNF unit, the Med/Surg unit, Womens Health/Mother-Baby unit, the Geriatric Assessment Center and the Emergency Dept. I was a charge nurse in all except the GAC and ED. Skills Used Open and effective communication. Excellent organizational skills. Telemetry, IV, wound care, physical, mental and emotional assessment. Appropriate and effective care plans. Medication reconciliation and monitoring for therapeutic effectiveness. Administrative Assistant April 1990 to April 1996 Company Name － City , State Maintaining informational material and application packets availability. Assisting applicants accurately complete and provide information required form application completion. Compile information for reports. Setting up and maintaining supervised bank accounts monthly. Reconcileing local office concentrated banking system. Servicing delinquent accounts, Prepares tax vouchers as applicable. Weekly back up of computer files and secure storage of files. Education and Training BSN : Nursing , 1 2007 Washington State University － City , State Nursing ADN : Nursing , 1 2000 Clark College － City , State Nursing AA : General Studies , 1 1987 Clark College － City , State General Studies Medical Admin. Assistant in Front/back office Med. Ass't. 1 1982 Western Business College － City , State Personal Information I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Skills balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication Additional Information Note: I also worked this role in a temporary position during the 1996-1997 fiscal year while I worked on my nursing prerequisites. Facebook LinkedIn Twitter Your resume is visible to anyone. Your contact details are hidden but employers can contact you via Indeed. Public Your resume is visible to anyone. Your phone number and email address are only provided to employers you apply to. Your street address is visible only to you. Private Your resume is not visible. Employers cannot find you. Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to. Your street address is only visible to you. 2014 Indeed

AGRICULTURE

ENGINEERING CONSULTANT Professional Summary To deliver value in a professional position in the oil and gas industry that utilizes my attributes and unique skillset. Long standing track record of outperforming management?s goals and milestones while reducing time, costs, and minimizing non-productive time. Incorporate both analytical and creative skills to visualize ideas, and find solutions and proactively avoid problems. In depth understanding of how mechanics and tools can be utilized for optimized functionality, economics, and safety, from experience on marginally productive plays where lowered and predictable costs were a key driver. Meticulous with invoices to ensure costs are accurate and what was agreed upon. Developed in-depth analytical and mechanical problem solving skills through years of field experience, comprehensive discussions with vendors, and learning/listening to those with more experience. Wealth of knowledge about timelines, workflows, costs, effective troubleshooting, and seamlessly integrating field and office personnel into a unified team from righand experience and field engineering experience. Continuously consider HSE and regulatory facets and how to implement them without unduly disturbing operations, when possible. Accomplishments Developed Unit?s drilling program in this area. o To date, Drilled Unit?s longest lateral (6,891?), fastest GW well (17.54 days spud to TD), and only 8.75. lateral. Cleveland Play: o Developed Unit?s drilling program in this area. SOHOT Play (Grady County, OK): o Developed Unit?s drilling program in this area. o Drilled Unit?s fastest Medrano well to date (19.35 days spud to TD). Regularly put in charge of developing the drilling programs in Unit?s new core plays and drilling one-off and two-off wells. Proficient in Wellview reporting software. Directed increased expectations and new standardization for reporting requirements in the field and office across drilling, completions, and production groups. Worked closely with the Wellview Master User to make appropriate changes. Field Engineer (and continued Drilling and Completions Engineer), Unit Corporation, Tulsa, OK Sep 2008 " Mar 2011 Unit?s field representative (completion/frac consultant) to prepare for frac jobs, flowback, and putting on pipeline to handover to the Production group. Relief pumped a route in Western Oklahoma for eight months. Drilling Consultant rotation for twelve months on the same rig I performed Drilling Engineer duties for. Safely and efficiently P&Ad 80+ wells over including one in the middle (literally) of the Washita River, encompassing all regulatory requirements, bidding and awarding work, overseeing operations, selling/transferring/disposing of reclaimed tubulars and surface equipment, location reclamation, and making good on surface owner relationships Worked with surface owners to access property to stake wells, resolve ROW concerns, and settle surface damages " liaison between surface owners and Unit?s Landmen. Designed, bid, and awarded dirt work and confirmed final location was built as expected and suitable for the drilling rig. Drilling and Completions Engineer, Unit Corporation, Tulsa, OK June 2007 " Sep 2008 Designed completion procedures for the wells I drilled (perf intervals, acidizing, frac job, etc). Work closely with Production Foreman to ensure optimal communication between field and office. Communicate closely with drilling consultants to confirm office and field are on the same page. When problems occur, drove to rig site to be Unit?s onsite representative. Worked with team to confirm well was drilled and completed in a manner that maximized benefits to long term project goals. Intern, Unit Corporation, Tulsa, OK Sep 2005 " June 2007 Handled all regulatory paperwork and ensured compliance for the drilling and completion engineers. Helped gather preliminary offset data for drilling engineers through a variety of software packages and resources. Prepared/requested bids for mud programs, cement program, directional, etc. Confirmed accuracy before passing along to engineers. Heavily involved in implementing Wellview software across Unit?s drilling department (field and office) and setting up custom reports to match Unit?s reporting requirements. Wrote training manual for drilling consultants. Trained Completion and Production Engineers as requested. Derrickhand, Nabors Drilling, CO Dec 1999 " Apr 2003 Calculated/measured mud properties and adjusted chemical additives accordingly. Repaired, maintained, and supervised mud pumps. and other solids control equipment operational status. Assisted driller and tool pusher in daily operations of drilling rig. Helped coordinate work efforts of three subordinate employees. Experience Engineering Consultant July 2015 to Current Company Name － City , State Fulfilling a variety of engineering needs for clients " reservoir engineering, acquisitions & divestitures, company/prospect valuations, production engineering, drilling engineering, data compiling and ?clean-up. services, etc. o Using a diverse assortment of software packages " ARIES, Powertools, Petra, HIS Enerdeq, Drilling Info, Wellview, etc. Staff Production Engineer February 2015 to July 2015 Company Name － City , State Worked with an older Permian well set riddled with inefficiency issues in the Midland Basin, cleaned up the billing structure and obscure routing issues, and identifying/addressed many HSE issues. . Experience with Production Explorer, IHS, PHD Win, and Drilling Info software packages to complete work. . Took up an initiative " which was unsuccessfully addressed in previous years " to get the field staff up to date with technology and digital record keeping, and made significant progress in jumping some of the hurdles to work together. Senior Drilling Engineer March 2011 to February 2015 Company Name － City , State Marmaton Play:. o Drilled Unit?s longest lateral (9,870?) and fastest well (8.71 days spud to TD) to date. o Over the first 18 months, reduced average spud to RR from 30+ days to 13.14 days, DHC from $2.1MM to $1.37MM, and reduced outliers by 68%. o Dramatically outperformed offset operators in all metrics " spud to TD days, DHC, and outliers. Education Bachelors : Mechanical Engineering University of Tulsa Mechanical Engineering Publications Horizontal Marmaton Wells in Beaver Co, OK " Drilling Improvements and Lessons Learned?, AADE National Technology Conference and Exhibition, Cox Convention Center, Oklahoma City, OK, 27 Feb 2013. Lecture. While unsuccessfully seeking leads on a prospective drilling improvement system, two companies very shortly thereafter implementing the exact idea described, with one filing a patent and pursuing commercial development. TRAINING Landmark ARIES Fundamentals. Dustin Simmons Advanced Sucker Rod Lifting for Gas Well Deliquidification. Norman W Hein Jr Marginal Well Commission: Open Hole Log Interpretation. Gary W Batcheller Petroskills: Gas Well Deliquidification. Dr. James F Lea Oil Well Blowout Prevention Systems School, OU, (IADC WellCAP). Glen Wanzer Leadership Essentials. Kurt Webber Halliburton Drill Bits & Services: Drill Bit Technology Seminar. Multiple lecturers K&M Technology: Extended Reach Eng. Design and Implementation Course. Multiple Lecturers Blade Energy Partners: Principles of Tubular Design. Stan Mason PTTC: Completion & Stimulation(s) of Horiz. Wells in Tight and Unconv. Res. Larry K Britt Society of Petroleum Engineers: Drillstring Design. Frank J Schuh Baker Hughes: Drill Bit Technology Seminar. Multiple lecturers Baroid: Drilling Fluids Technology. Multiple lecturers Murchinson Drilling School: Operational Drilling Technology Course. Bill Murchinson Skills acquisitions, billing, clients, Explorer, Win, PHD, progress, record keeping, routing

CONSULTANT

SALES REPRESENTATIVE Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Also have some Sales Representative Skills. Highlights Reliable and punctual Reliable team worker Cash handling Comfortable standing for long time periods Math and language skills Conversant in Spanish Restaurant management Excellent multi-tasker fast learner self-motivated able to work in fast-paced environment able to count daily bank deposit able to stay busy and focused while on the job Experience Sales Representative Sep 2015 to Sep 2015 Company Name － City , State Keep records of purchases, sales, and requisitions. Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Collaborate with colleagues to exchange information, such as selling strategies or marketing information. Demonstrate and explain the operation and use of products. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products. Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments. Complete expense reports, sales reports, or other paperwork. Complete product and development training as required. Swing Manager Aug 2012 to Sep 2015 Company Name － City , State Made sure Crew Members had designated breaks. Close and Open store in a timely manner. Run a shift with the full responsibility that comes with being in charge. Verify that prepared food meets requirements for quality and quantity. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Recorded customer orders and repeated them back in a clear, understandable manner. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Properly portioned and packaged take-out foods for customers. Clean food preparation areas, cooking surfaces, and utensils. Maintain sanitation, health, and safety standards in work areas. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions. Investigate and resolve complaints regarding food quality, service, or accommodations. Take food and drink orders and receive payment from customers. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. Clean, stock, and restock workstations and display cases. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Serve orders to customers at windows, counters, or tables. Count money and make bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Store food in designated containers and storage areas to prevent spoilage. Take and record temperature of food and food storage areas such as refrigerators and freezers. Remove trash and clean kitchen garbage containers. Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items. Operate cash register, handle money, and give correct change. Prepare and serve a variety of beverages such as coffee, tea, and soft drinks. Assembler Apr 2015 to Jun 2015 Company Name － City , State Be able to lift at least 30lbs. Occasionally work under little supervision. Be fast and efficient in attaching parts. Inspect, operate, and test completed products to verify functioning, machine capabilities, or conformance to customer specifications. Rework, repair, or replace damaged parts or assemblies. Read and interpret assembly blueprints or specifications manuals and plan assembly or building operations. Shovel, sweep, or otherwise clean work areas. Maintain stocks of parts. Lubricate moving parts. Disassemble defective equipment so that repairs can be made, using hand tools. Adjust working parts, such as fan belts, contacts, and springs, using hand tools and gauges. Crew Sep 2014 to Nov 2014 Company Name － City , State Train workers in food preparation, and in service, sanitation, and safety procedures. Take food and drink orders and receive payment from customers. Compile and balance cash receipts at the end of the day or shift. Clean, stock, and restock workstations and display cases. Perform various financial activities such as cash handling, and deposit preparation. Wash, cut, and prepare foods designated for cooking. Supervise and participate in kitchen and dining area cleaning activities. Estimate ingredients and supplies required to prepare a recipe. Check identification of customers to verify age requirements for purchase of alcohol. Resolve customer complaints regarding food service. Clean bars, work areas, and tables. Present bills and accept payments. Education High School Diploma Jun 2014 Saint James High School － City , State , United States Maintained B honor roll. 3.0 GPA Involved with Music & Music Projects through and out of school. Member of Latina's Club Languages Bilingual, speaks fluent Spanish Skills Cash handling, cash register, cooking, resolving customer complaints, delivery, expense reports, fast, hand tools, inspecting, marketing, market meetings, money, repairs, safety, selling, sales, sales reports, fluent Spanish, supervision.

SALES

ENGINEERING INTERN Skills C++, Python, MATLAB, Git, Bash, R, SQL (basic). Experienced in Linux/Unix and using high performance computing clusters. Machine Learning Tools and Libraries: Scikit-learn, Pandas, Seaborn, matplotlib, TensorFlow (basic). (I built a XGBoost model that has 77.5% accuracy in the Kaggle Titanic challenge.) Computational Fluid Dynamics and Discrete Element Method Codes CFD-DEM, OpenFOAM, CFD-ACE+®, Fluent®, COMSOL®, LAMMPS, and LIGGGHTS. Reservoir and Fracture Modeling Tools CMG® for reservoir simulation; FracPro® for fracture simulation and analysis; Saphir for pressure transient analysis. Experimental and Statistical Methods SEM, AFM, Confocal Microscopy, Regression analysis, Statistical process control, Design of experiments. Experience ENGINEERING INTERN 08/2016 － 12/2016 Company Name State Project: Develop a cavings transport model for optimizing hole-cleaning operations. Developed a solids transport model for predicting cuttings/cavings bed height during a hole-cleaning operation. In contrast to conventional CFD models that typically take several hours to run, this novel numerical model can obtain results within a few minutes, enabling timely optimization of the well circulation schedule. Investigated the competitive landscape and designed the commercialization plan for the numerical model. Leveraged the experiences from internal drilling experts and aligned with all stakeholders throughout the development process. ENGINEERING INTERN 05/2016 － 08/2016 City , State Project: Optimize diverter pumping schedule for better production performance after well re-stimulation. Built a simulator to model proppant, diverter, and slurry distribution in a plug-and-perf hydraulic fracturing operation. Derived a simple proxy model to substitute time-consuming CFD-DEM simulations for predicting diverter transport through perforation clusters. Simulation time drops from 48+ hours to less than 1 sec. Provided recommendations for pumping schedule design in a fracturing treatment. PROCESS ENGINEER 04/2012 － 05/2013 Company Name City Improve display yield through statistical modeling, process control, and tool modifications. Won Qualstar award in Nov. 2012 by completing two specific yield improvement tasks in merely two months, first time for QMT-TW to award its engineers after establishment. Optimized sealing process of interferometric modulator (iMoD) display that led to 52% pre-functional yield increase. Increased the up time of panel encapsulation station from 73% to 92% by leading two tool-modification projects involving a group of 5 equipment engineers and 2 external support engineers from Japan. PROPPANT/DIVERTER TRANSPORT in HORIZONTAL WELLS, UT Austin Aug. 2014-present. Evaluate the efficiency of proppant/diverter transport in perforated horizontal wells under different slurry flow conditions using a combined CFD-DEM approach. Developed a multivariate statistical model to substitute traditional CFD model for predicting proppant transport through perforations at various flow conditions. The computational cost dropped 5 orders of magnitude. Accurately predicted DAS-measured proppant distribution in a field case with less than 10% error. Chu-Hsiang Wu Page 2 DESIGN and SELECTION of GRAVEL PACK and SAND CONTROL SCREENS, UT Austin Jun. 2013-present. Develop analytical, DEM, and Monte Carlo models for predicting sand production through gravel packs and sand control screens. Accurately predicted 6 sand production lab-test results obtained from operators with less than 15% error using the developed model. Invented a DEM-based approach for extracting pore throat size distribution of complex packings. Results show that the pore throat sizes within gravel packs are usually between 1/5 to 1/9 of the effective gravel size. The findings correspond remarkably well with previous field observations and enable further optimization of gravel pack designs. 06/2010 Company Name Designed highly mixing-efficient serpentine channels for biomedical detection. Devised mixing index to quantify mixing efficiency of two heterogeneous fluids flowing in microfluidic channels. Interests SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Education and Training May 2018 Ph.D : UT Austin - PETROLEUM ENGINEERING Scientific Computation City , State PETROLEUM ENGINEERING Scientific Computation Dissertation: Modeling Particulate Flows in Conduits and Porous Media; Supervisor: Mukul M. Sharma 3.9/4.0 Recipient of ConocoPhillips Fellowship (2013), and Jack L. Thurber Memorial Endowed Presidential Scholarship Jun. 2010 M.S : National Taiwan University - MECHANICAL ENGINEERING City , Taiwan MECHANICAL ENGINEERING Design of a mixing-efficient microfluidic device for bio-medical applications 3.9/4.0 Jun. 2008 B.S : National Tsing Hua University - POWER MECHANICAL ENGINEERING City , Taiwan POWER MECHANICAL ENGINEERING Presidential Award and Scholarship (2006, 2007) Skills approach, Bash, basic, C++, competitive, DAS, Design of experiments, functional, lab-test, Linux, Machine Learning, MATLAB, Modeling, novel, optimization, process control, Programming, proxy, Python, Simulation, SQL, Statistical process control, Supervisor, Unix Additional Information LEADERSHIP and VOLUNTEER · Served as a Second Lieutenant in an artillery company in the Taiwan Army during 2010-2011. · Qualstar Award, Qualcomm, 2012 and 2013 · Qualcomm Know-how Incentive Award, Qualcomm, 2013 · Technical Editor of SPE Journal, SPE Drilling and Completion, SPE Production and Operations, 2017-present · Volunteer experience: SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative. SELECTED PUBLICATIONS · Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018. · Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA. · Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 9-11 February 2016. Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The Woodlands, TX, USA, 24-26 January 2017. · Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA. · Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions. Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001. · Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size Distribution Measurement Techniques and Their Relevance or Irrelevance to Sand Control Design. SPE Drill & Compl 30 (2): 164-174. SPE-168152-PA. http://dx.doi.org/10.2118/168152-PA.

ENGINEERING

HR SPECIALIST/ HORIZONTAL ENGINEER Professional Summary Passionate HR Specialist with over 10 years' extensive experience in completing reference checks, preliminary phone interviews, job advertisement preparation, recruitment assistance and the like. Highly skilled in performing human resource and/or clerical functions for personnel matters impacting business decisions. Extremely proficient in creating, managing and administering HR systems, aligning policies and procedures with compliance laws. Proven record of maintaining department's data integrity. Possess positive attitude, strong organizational skills and attention to detail with accuracy. Skills Word, Excel, PowerPoint, Outlook, Relevant Coursework Theories of Human Communication Oral Communication Customer Service Oriented Resolves Customer Problems Detail-Oriented Oral Communication and Writing Skills Employee relations Manager coaching and training Payroll expertise Works well in group setting Interpersonal Skills Staffing and recruiting professional Project management Budget management Purchasing Excellent time management Proficient in MS Office Fast learner Performance management strategies Treats people with respect; keeps commitments; inspires the trust of others; works with integrity Multi-Tasking Ability Ability to Learn Quickly Time Management Work History HR Specialist/ Horizontal Engineer , 09/2007 to Current Company Name Carried out all recruitment processes including head-hunting, reaching potential candidates by telephone/email, applicants' resume screening, interviewing applicants, processed background checks, shortlisting, finalizing hiring and closing vacancies Carried out employee orientations and processed new hire paperwork, ensuring compliance with company requirements on time. Created, organized, updated and maintained personnel files and the HR database. Managed and coordinated employee training and development programs. Communicated with management and executives for creation, refreshing and/or interpreting policy changes. Provided administrative support for all HR functions, including filing, copying, general correspondence and support/preparation for meetings, trainings, orientations, executive travelling, etc. Analyze the information on grade stakes and placing them Drive bulldozers, road graders and other heavy equipment to level earth Clear, grub, strip, excavate, backfill, stockpile and push scraper with tractor crawler. Developed new process for employee evaluation which resulted in marked performance improvements. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Shipping Clerk , 03/2015 to Current Company Name – City , State Read customer order, work order, shipping order or requisition to determine items to be moved, gathered, or distributed or shipped. Go- to person throughout site departments to answer questions and resolve issues associated with shipping processes. Utilizing organizational and communication skills to train new hires on shipping operations and give progress reports to area supervisor. Gathered information via SAP system and checked for accurate data to give nightly reports to team as well as supervisors. Lead/Report Specialist , 07/2014 to 01/2015 Company Name – City , State Performed financial data analysis and implemented improved reporting tools. Prepared presentations and developed project plans. Automated manual data processes with help of macros. Collected useful information related to customers, suppliers and industry. Transformed data into charts and graphs for easier analysis and interpretation. Drafted proposals and created web analytics report. Performance Review Excerpts Jocelyn works well with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Jocelyn is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Education Bachelor of Science : Business Administrattion , 2018 Grantham University - City GPA: 3.7 Coursework in Speech and Communication, Sociology and Psychology Coursework in Professional Prospecting Skills CERTIFICATION : HUMAN RESOURCE , 2008 AIT - City Skills administrative support, agency, charts, closing, coaching, communication skills, Interpersonal Skills, Oral Communication, copying, clients, Customer Service, data analysis, database, Detail-Oriented, email, Employee relations, employee training, Engineer, filing, financial, Government, graphs, hiring, Human Resource, HR, interpretation, macros, meetings, Excel, Outlook, PowerPoint, Word, Works, Multi-Tasking, organizational, Payroll, Performance management, personnel, presentations, processes, progress, project plans, proposals, quality, Read, recruiting, recruitment, reporting, SAP, shipping, Staffing, supervisor, telephone, Time Management, Writing Skills Additional Information Awards/Recognition Received a Promotion for doing an outstanding job in the company. 2011 Received recognition for being for pushing out product in the company. 2012 Received $100 gift card weekly for having the highest production for the week. 2012 Accomplishments Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Supervision Supervised team with over 100 staff members.  Creative Problem Solving: Resolved product issue through consumer testing. Computer Proficiency Used Microsoft Excel to develop inventory tracking spreadsheets.

HR

SALES ASSOCIATE Summary SALES & BUSINESS DEVELOPMENT Business development professional with 14 + years being successful at acquiring, expanding and managing key health care accounts in the HVAC construction industry. Well versed in building strategic partnerships through persuasion, negotiation and personal presence. Demonstrated passion for building relationships, cultivating partnerships and growing business. Highlights Excellent sales techniques Excellent communicator New program and promotion implementation Consultative sales techniques Cold calling Adept multi-tasker CRM system experience Contract review Strong proposal writer Legal implications knowledge Accomplishments 2005 Georgia Society for Health Care Engineers: Vendor of the Year 2007 Georgia Society for Hospital Engineers: Service Excellence Award 2008 Georgia Society for Hospital Engineers: PJ Wise Award Recipient/Vendor of the Year 2009 Georgia Society for Health Care Engineers: President's Award for Outstanding Service and Dedication 2010 Georgia Society for Hospital Engineers: Certificate of Appreciation for Devotion and Commitment 2014 Georgia Society for Hospital Engineers: 50th Year Board Member Recognition. Experience Sales Associate Aug 2012 to Nov 2015 Company Name - City , State Health care mechanical contracting firm Specializing in HVAC consultation, design, installation, process heating, cooling and piping. Contacted new and existing customers to discuss how specific products and services could meet their needs. Answered customer questions regarding products, prices and availability. Concentrated on retrofit jobs sold directly to the owner. Generated new accounts by implementing effective networking and content marketing strategies. Identified, coordinated and participated in client relationship-building activities and meetings. Developed a new customer base consisting of four accounts. Cultivated relationships with key players in the health care industry to create ongoing and mutually beneficial referral systems. Senior Sales Executive Jun 2011 to Jul 2012 Company Name - City , State Building Technologies Division, Siemens Industry, Inc. Solutions division (new construction) for health care. Quoting Building Automation Systems to mechanical contractors. Took off plans and specifications for new construction in the health care market. Tracked RFPs and bids to quote new business opportunities. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Marketed and developed key accounts by favorably representing the company at membership and community functions. Managed budget forecasting, goal setting and performance reporting for all accounts in CRM Delivered performance updates, quarterly business reviews and planning meetings. Account Executive Jun 2009 to Jun 2011 Company Name - City , State Building Automation Systems; contracting services, factory owned branch operations. Division of Carrier; a United Technologies Company. Health care vertical market responsibility. Developed growth plans by identifying key clients, key targets and priority service lines. Performed needs assessments, estimates and presentations. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Generated new sales opportunities through direct and telephone selling and emails. Marketed and sold an enterprise-wide controls solution. Optimized current revenue streams by networking for additional business prospects with established clients. Generated new accounts by implementing effective networking and content marketing strategies. Targeted new long-term business partner prospects and closed two deals in the hospital industry. Health Care Facility Specialist Jan 2001 to May 2009 Company Name - City , State Devised a technique for introducing the sales concept and the Carrier product line to customers by serving as the product specialist and educator. Developed a complete marketing program for health care where none previously existed. Analyzed, fore casted and assigned budgets for conditions in the health care market. Co-managed the entire sales cycle on health care projects from start to finish by delivering a customized new solution for selling a hospital job. Managed a current list of health care facilities, owners, administrators, directors, existing equipment and design engineer of record. Developed and nurtured those relationships. Maintained competitor's products and services in our region. Promoted market infiltration of parts, equipment and customer service. Communication abilities allowed for better interaction with design engineers and getting Carrier specified. Achieved 100% growth in health care vertical market responsibility. Creative sales strategy and interpersonal skills resulted in a half a million dollar sale within the first year for the company. Increased centrifugal chiller sales by 100% by implementing strategies to develop and expand the applied chiller market. Education Master of Science , Counseling Psychology Georgia School of Professional Psychology - City , State Counseling Psychology Intern, My Sister's House, Atlanta Union Mission Volunteer, Atlanta Regional Psychiatric Hospital Bachelor of Science , Psychology Radford University - City , State , USA Psychiatric Intern/ Volunteer, St. Albans Psychiatric Hospital Coursework in Marketing Skills LEED Green Associate Account Management Business Development Computer Proficient on both PC and Mac CRM Systems Customer Satisfaction Marketing Territory Sales Experience

SALES

BUSINESS DEVELOPMENT MANAGER Career Focus Self-motivated former service member with an over 8 year career in environmental management, and administration. Seeking a meaningful and challenging career opportunity with a governmental agency and or aerospace company that will allow for its full and complete utilization of my background experience, education, and personable and professional talents. Qualifications Veteran of The United States Armed Services. Service experience in supportive counseling to personnel and families. Ability to read, write and communicate effectively. Advanced experience with Microsoft Office. Various database experience public and private. Bachelors in Social Ecology i.e psychology, sociology, public and social. Employment History Business Development Manager June 2015 to Current Company Name - City , State Increased sales and maximize revenue; Close daily business deals. Marketing and research for new business market segments. Identify and build relationship with new potential US customers. Manage daily sales and accounting operations. ? Marketing Manager June 2014 to June 2015 Company Name - City , State Research and market for new potential customers. Attend industry exhibitions to market product. Identify opportunities for sales; maintain and build existing customers. Senior Field Technician February 2012 to January 2014 Company Name - City , State Collecting, Preserving and handling of environmental samples. Quality assurance, quality control, data quality and reporting. Maintain understanding of local federal and state laws and standards. Education Social Ecology, Environmental Analysis & Design , 2004 University of California Irvine - City , State Internship: Public Affairs Office , 2003 Food & Drug Administration - City , State , USA Military Experience Water Treatment Specialist August 2002 to January 2005 Company Name - City , State Environmental Specialist May 1994 to September 1997 Company Name - City , State Skills Agency, billing, conferences, customer support, database, special events, hazardous waste disposal, hazardous waste, leadership, regulatory compliance, mailing, access, excel, office, outlook, word, packaging, problem solving, process equipment, publications, quality, quality control, reading, sales, shipping, teamwork, technical support, transportation, troubleshoot, water treatment, workshops

BUSINESS-DEVELOPMENT

CONSULTANT Education and Training 2016 MPH, George Washington University Bangladesh Medical College, University of Dhaka City MBBS 2003 Community Medicine, Microbiology, Pathology, Internal Medicine & Psychiatry Skill Highlights Microsoft Word, Excel, and Power Point Professional Experience October 2015 to November 2015 Company Name Consultant Identified Growth Monitoring and Promotion (GMP) program implementation deficits and suggested recommendations for improvement Reviewed available project documentation to locate potential program gaps Conducted multiple field visits to four districts in southwest to observe and provide technical input to ongoing child nutrition activities with specific focus on GMP sessions Located gaps in program participation, and data reporting and monitoring Presented research findings at multiple points in time to relevant stakeholders and program officials. January 2002 to May 2003 Company Name Helped organize an initiative to prevent arsenicosis in Jalla, district of Brahminbaria. Dr. Rahman helped create public awareness of arsenic poisoning, encouraged people to drink arsenic free water to prevent arsenicosis, and helped organize an arsenic-free water delivery system to meet the community needs in collaboration with community stakeholders. Helped provide poor residents of Jalla free medical resources. Dr. Rahman gathered and distributed medical supplies, and provided physical examinations and consultations in collaboration with another physician. Public Health Campaign Volunteer, September 1998- May 2003 UNICEF & WHO in Bangladesh Participated in a campaign for creating awareness of ante-natal check-up and educating mothers to be about the importance of breastfeeding after child birth in rural Dhaka. Dr. Rahman conducted physical examinations, provided treatment and follow-up services, and disseminated information. Worked for the Expanded Program on Immunization (EPI), a program aimed at reducing mortality and morbidity from preventable diseases through vaccinations in many rural areas of Bangladesh. Dr. Rahman volunteered for five years during her medical studies and administered DPT, MMR, & BCG vaccinations, while speaking to residents and creating awareness. June 1996 to September 2003 Company Name Actively participated in community teaching programs about Eclampsia in rural Bangladesh. Eclampsia is a common problem due to lack of health awareness, health education, poverty, and superstitious beliefs. As a result of this campaign, Eclampsia was significantly reduced throughout Bangladesh. Dr. Rahman helped educate women about maternal health, provided treatment and follow-up services, and disseminated information. Worked for a campaign on the use of ORS (Oral Rehydration Solution) to reduce the death rate due to diarrhea followed by severe dehydration in rural Bangladesh. This campaign resulted in a reduction in the child mortality rate due to diarrhea and severe dehydration significantly. Dr. Rahman helped create awareness among the local communities through community engagement, provided educational resources, and helped distribute ORS kits. Red Crescent Society of Bangladesh Worked on multiple blood donation campaigns in Dhaka. Dr. Rahman helped collect blood that was donated, gathered and documented medical history of donors, and provided medical information as requested. Physician (Family Medicine), with Dr. Shahina Motalib, Dhaka, Bangladesh, September 2003- May 2005 Dr. Rahman treated patients, provided physical examinations, consultations, and follow-up services. Accomplishments Consulted for a World Bank-JSDF agriculture and nutrition project in Uganda Participated in public health programs organized by Red Crescent Society, UNICEF, WHO, and BMC Organized and conducted community intervention initiatives Worked with a physician for more than two years in the US Practiced for more than two years as physician in Bangladesh. Professional Affiliations American Medical Association, Member (AMA) Registered Physician of Bangladesh Medical and Dental Council (BMDC) Languages Bengali(Native), English (Spoken, Written, Read), Hindi (Spoken), Urdu (Spoken) Skills Anatomy, Biochemistry, Oral, delivery, Dermatology, documentation, English, Family Medicine, focus, Genetics, GMP, health education, Hindi, Immunization, Immunology, Internal Medicine, Internal-Medicine, Excel, Power Point, Microsoft Word, Molecular Biology, OB/GYN, Ophthalmology, Pathology, Pediatrics, Pharmacology, Physiology, program implementation, Promotion, Psychiatry, Public Health, speaking, Read, reporting, research, SPSS, Surgery, teaching, Urdu, Written

CONSULTANT

CONSULTANT Executive Profile Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Skills Multiple Facility Management and Oversight ASC Administrator Mentoring, Training and Development Revenue Cycle Management Vendor Negotiations Budget Creation and Analysis Diverse Market and Industry Knowledge Process improvement, QAPI Program Support Accreditation Preparation Payer Contracting Negotiations Core Accomplishments Created employee education module for "Customer Service in the ASC Environment" 30 Minute Power Point Presentation for all ASC employee to understand the complexities of the "Customers" that are involved in the running of an ASC. Well received by the staff and recommended to be adopted enterprise wide. Board of Managers noted a distinct change in employee's demeanor after training module. Mentored multiple new and prospective Administrators Trained prospective Administrator's in different aspects of ASC Operations. Referred to various organizations and reference materials. Created Revenue Cycle in ASC program to increase collections Identified the key "Roles" required in a successful revenue cycle strategy Trained all staff members in proper practices in the Business Office Created Metrics and Goals for staff members to achieve Successfully collected 100% of goal, sixteen consecutive quarters. Professional Experience Consultant , 01/1998 to Current Company Name － City , State Owner of healthcare practice management, consulting and recruiting business. Helped clients establish new practices. Set up billing systems, charting systems, Human Resource manuals and OSHA manuals. Set up mini OR, for IVF egg retrievals to be performed. Provided management to physician offices, provided consultation services to practices regarding, accounts receivable analysis, accounts payable, physician billing, coding, scheduling, billing software, recruitment, computer hardware, and other important aspects to running medical practice. Director of Surgical Services / ASC Administrator , 06/2009 to 11/2012 Company Name － City , State Marketed facility to prospective surgeons, increasing case volumes 40%. Reduced expenses including salaries, wages and benefits by 25%. Worked to increase staff morale by interacting with and participating in all departments. Participated in investor relations by contacting all on a regular basis. Created new customer service initiative to be utilized in all departments. Mentored Materials Manager in areas of business as he prepared for his BA in Business. Set up new accounting system from scratch after transition from Management Company. Prepared all financial reports for the center. Participated in all Board meetings, developed agendas and reports for Board Review and approval. Worked with new Information Technology Support person to implement new IT policies and procedures after separation from Management Company. Negotiated agreements with vendors for capital equipment expenditures and supplies. Maintained great relationships with Vendor's in the field as well as in the credit department. Mentored other ASC Administrators. Negotiated on behalf of the Surgery Center one-time letters of agreement in order to perform surgeries on patients that center was not yet contracted with. Imaging Center Administrator , 08/2006 to 03/2008 Company Name － City , State Negotiated contracts with health plans, subcontracted providers, and Independent Physician Associations (IPA's) to help increase revenues. Accounting duties including preparing financial statements on a monthly basis reducing costs of CPA. Implemented new programs to provide incentives to staff based on scan volumes, which resulted in a 25% increase in scans.. Profit & Loss responsibility; reduced expenses by 25% year over year by renegotiating vendor agreements Helped physician partner's buy-out general partner by providing insight from previous mergers & acquisitions experience Received ACR accreditation in MRI, CT and Ultrasound departments. Regional Director , 01/2006 to 08/2006 Company Name － City , State Managed seven exceptionally busy Ophthalmology, Optometry and Optical clinics, staff, employed physicians, technicians and office staff. Negotiated contracts with subcontracted providers, Independent Physician Associations and health plans. Increasing revenues and reduce expenses. Developed new aspects of practice in the self-pay and cosmetic areas, which increased profits to the practice. Developed policies and procedures to be utilized throughout all seven clinics Established new customer service guidelines for use in the front and back office, reducing the number of patient and referring provider complaints and issues. Interim Administrator, OR Manager, and Materials manager/ Business Office Manager , 07/2000 to 10/2004 Company Name － City , State Interim Administrator for two, six month engagements, managing entire ambulatory surgery center, staff and worked with corporate in managing P&L and Balance sheet matters. Acted as Operating Room manager and Materials Manager for six months, during search for new Nurse Manager, made sure that all resources were allocated for each operating room during surgeries based on schedules. Managed clinical operations, staff, operating rooms, schedules and all supply ordering. Converted company from a Limited Partnership with HealthSouth to a Limited Liability Corporation, completely owned by physicians.Including, benefit transition, accounts receivable, accounts payable, etc., without increasing expense to members. JCAHO accreditation with zero issues. Education General Education Connecticut College － City , State 3.2 GPA Bachelor of Arts : Business Administration Charter Oak State College 3.4 GPA Master of Arts : Healthcare Administration Western Connecticut State University 3.2 GPA Affiliations ASC Association, CASA, NAPW, MGMA and RBMA Awarded National Association of Professional Women's VIP Woman of the Year in Healthcare 2013.   Interests Certified Open Water Scuba Diver Additional Information US Navy- Ombudsman for USS Dace SSN607 (Official Navy Appointment), Nominated by Atlantic Fleet Admiral to be Ombudsman for Atlantic Submarine Fleet. Navy League- Assisted Navy families when in financial difficulties to obtain financial assistance from multiple available agencies. Consultant, Thrift Shop Manager American Red Cross- Trained to be a first responder.

CONSULTANT

FINANCE AND OPERATIONS MANAGER Executive Profile Results-driven, efficiency-conscious International Business Management Executive with extensive experience including financial management, organizational development, business development and team building within diverse industries. Skilled in planning, coordinating and executing successful strategic business and financial programs, with track record of improving operational stability, efficiency, and profitability. In-depth knowledge of a diverse array of core financial and business processes, with demonstrated capacity to successfully improve bottom-line profitability, and further corporate objectives. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets. Skill Highlights Organizational Development Business Development and Expansion in Domestic and International Markets Global Business Expertise Financial and Strategic Planning and Execution Contracts Management Risk Management Staff Development and Management Multimillion-dollar P&L Management Budget and Forecasting Development and Management Policy and Process Development and Implementation Financial Reporting and Analysis Performance Management/Project Accounting Maintain Service Relationships Professional Experience Finance and Operations Manager , 03/2015 to 09/2016 Company Name － City , State A senior business partner participating in the development of the strategic direction, leadership, management and growth of the organization. Key accomplishments include: Led the 2016 strategic planning process (Oct 2015) resulting in a detailed 2016 delivery plan for all departments with a 3yr outlook. Developed a timely and accurate financial and operations reporting package to management highlighting business issues, potential risks and profit opportunities. Developed budget and forecasting models and metrics (including rates, utilization and global cash management analysis) Recommended innovative alternatives to generate revenue and reduce unnecessary costs resulting in revised business and contract negotiation practices. Negotiated and reviewed business contracts with profitability and financial success in mind resulting in accelerated AR collections and increased cash opportunities. Ensure company and individual compliance in all countries where performing work (visas, statutory and tax filings). Researched and implemented a robust 401K plan for US employees resulting in a 35% savings over previous plan. Chief Financial Officer , 03/2000 to 05/2014 Company Name － City , State An executive business partner participating in the strategic leadership, management and growth of the company spanning over 14 years. Initially leading the company's turnaround initiative to growing the business from $8M with offices in two countries to over $80M with offices, registrations and personnel in over 25 countries. Grew the Finance and Accounting function from 4 people in two countries to a fully international function with global staffing in three regions supporting the world-wide organization. As a member of the executive leadership and management teams since 2001 participated in the creation and implementation of the company's corporate strategy and policies. Key accomplishments Include: Executive Leadership: Served as key contributing member to Leadership and Executive teams  Strategic planning partner Led and managed the M&A activity for company (3 in total with the final resulting in a company acquisition). Served as company Secretary/Treasurer Served on the Board of Directors Business Development: Led company financial turnaround initiative Successfully grew business by 24% year over year (including 51% in 2011, 31% in 2012, and 16% in 2013) Led the international expansion process resulting in 8 offices and 25 country registrations around the globe Multinational/Multi-currency/Multi Business Unit ERP Implementation Financial Management: Multimillion-dollar global P&L management Managed international finance function with multiple business unit reporting and analysis including heavy foreign exchange and multi-currency aspects Led and managed annual strategic global planning process Led annual budgeting and forecasting process and on-going management Managed 8 annual global financial audits and reviews, and complex tax preparation in multiple jurisdictions Created policy and procedures for best practices Legal and Commercial: Responsible for creating and defining global company architecture Negotiated and finalized all company contracts including client contracts, product agreements, service agreements, software license agreements, nondisclosure agreements and vendor agreements. Led and managed the Broader Ownership program to grow and diversify ownership base Risk Management: Implemented a global commercial risk program Responsible for global commercial insurance coverage and renewal process Effective negotiations resulting in holding cost constant for 3 years in a row in a high revenue growth environment People Management: Multinational staff recruitment, development and management in three regions supporting the world-wide organization Created and managed the legal/contracts department and staff Managed multicultural dynamics remotely for global staff Assessed departmental training needs to establish core competencies and set consistent skill sets for global accounting and finance staff Controller , 09/1997 to 03/2000 Company Name － City , State Led and managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management; as well as risk management, human resource management, company policy development and management. Evaluated ROI on key business programs. Led the evaluation, analysis and implementation of new accounting system. Controller , 08/1988 to 09/1997 Company Name － City , State Managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Led the modeling, planning and execution of all financial processes. Created detailed financial models and analytical tools to facilitate variance analysis. Implemented effective risk management program, human resource development and management including company retirement program, company policy development and management, and administrative management. Evaluated, analyzed and implemented new accounting software system. Education BBA : Finance and Accounting St Edwards University － City , State , USA Technology Skills MS Office, MS Project, Visio, Microsoft Dynamics GP, Epicor, QuickBooks, Salesforce, Projector PSA

FINANCE

FINANCE DIRECTOR Summary Marketing Manager accomplished in all aspects of campaign development, including copywriting and editing, list selection, email, social media marketing and production. Excited to grow with a company that is innovative, groundbreaking and revolutionary in the fields of journalism and social media. Education 2015 Bachelor of Arts : Journalism Southern Illinois University － City , State , US 2012 Associate of Arts : Creative Writing Lincoln College － City , State , US Leadership Experience Advocate , Sisters Interacting Successfully August '12 -'14 Center of Inclusive Excellence, Southern Illinois University   Mentor minority freshman women through their first year at the University Create programming that would aid in the esteem and retention of SIS participants Liaison between first year students and resources on campus. Vice President , Blacks Interested in Business August '13 - '14 College of Business, Southern Illinois University Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus. Serve as contact personal for the Minority Student Leadership Council. Speaker of the House during service events Created events that expanded beyond the College of Business into the Communications Department.   Finance Director , Minority Student Leadership Council October '12 Southern Illinois University Liaison between Blacks Interested in Business and the Council. Created fundraising events to sponsor annual conference Allocated the councils finances to different committees for a productive annual conference Ensured financial responsibilities were being met on a weekly basis. Advocated for the council for funding from the university , raised $2000.   Fundraising Director , Blacks INterested in Business August '12 College of Business, Southern Illinois University Created Black Businessmen Banquet, that honored minority entrepreneurs from Carbondale, IL. Hosted product sales of merchandise for the organization. Created the 5 Points Program, which awarded finances to other organizations on campus that accomplished the 5 major points of B.I.B without hesitation. Experience 10/2012 Finance Director Company Name － City , State Liaison between Blacks Interested in Business and the Council. Created fundraising events to sponsor annual conference Allocated the councils finances to different committees for a productive annual conference Ensured financial responsibilities were being met on a weekly basis. Advocated for the council for funding from the university , raised $2000. 08/2012 to Current Advocate Company Name － City , State Mentor minority freshman women through their first year at the University Create programming that would aid in the esteem and retention of SIS participants Liaison between first year students and resources on campus. 08/2013 to 01/2014 Vice President Company Name － City , State Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus. Serve as contact personal for the Minority Student Leadership Council. Speaker of the House during service events Created events that expanded beyond the College of Business into the Communications Department. Skills Creative Writing Public Speaking Social Media Savvy Event Planning

FINANCE

FINANCE MANAGER Summary Identified fraud of $75,000, and during litigations testified as an expert witness in 2004 Puerto Rico Superior Court, client won the case and recovered $50,000. *Saved $42,000 on claims of two employees on an audit performed in the Government Development Bank of Puerto Rico *Well-earned reputation as a hard-working, quick-learning, and organized team player. Skills Budget Control & Administration Account Reconciliations Financial Statement Reporting and Analysis General Ledger Accounting Data Compilation Journal Entries Payroll Taxes Return Analysis (Puerto Rico and US) Auditing Ad-Hoc Reporting  Experience 07/2015 to 05/2017 Finance Manager Company Name － City , State Managed and oversees the Finance Department of a charter airline which generated up to $4.2 million in gross revenues. Responsible for accounts payable, ADP payroll processing, multiple bank reconciliations, maintain general ledger, financial reporting and analysis, ad-hoc reporting, budget, cash management, handle monthly and year end accounting process; ensure accuracy and integrity of accounts. Coordinated and analyzed fiscal budgeting systems to initiate effective controls and policies. Assured state and federal compliance of revenue, expenditure, and position control documents while maintaining internal control safeguards. Achieved accurate budgetary reviews and forecasts to develop projections for executive management oversight. Reviews and approves all reimbursements, manages petty cash fund and all bank accounts. Prepared financial statements in accordance with Generally Accepted Accounting Principles (GAAP). Maintained pertinent records on fixed assets inventory system. Reconfigured systems and resolved accounting errors, ensured accurate and efficient accounting processes and internal control policies. Coordinated with Planning Department on preparations and processes of annual operating budgets and documentation in aviation industry. Reports directly to CEO. 04/2012 to 06/2015 Staff Accountant Company Name － City , State Provided professional tax services to ensure accurate financial statements and tax compliance. Prepared and compiled financial information by preparing entries to general ledger accounts detailing assets, liabilities, and capital. Summarized balance sheets, profit and loss statements to project company financial position. 05/2000 to 12/2015 Accountant Company Name － City , State Managed overall operations and provided accounting and tax services to small/medium-sized businesses. Provided business management consulting. Handled accounting system setup and training, bookkeeping, account reconciliations and general ledger processing. payroll processing, and financial statements preparation, Provided individual, partnership, and corporate tax return preparation services. Built from start-up with zero clients to 47 clients and $150,000 annually in revenues. Ensured accurate and consistent accounting process to provide solutions for maintaining and improving an organization's financial conditions. Devised and set up accounting systems in QuickBooks, Peachtree and other software applications. Prepared reports, forms, and manuals for accounting and bookkeeping to ensure proper data maintenance. Computed taxes owned and prepared applicable tax returns statements further ensuring the compliance with payment and tax requirements. Maintained records of government agencies and represented clients before taxing authorities. Increased the effectiveness of controls, accuracy of financial records, and efficiency of operations, resulting in lowering their tax liabilities and increased refunds. Streamlined operations by standardizing and organizing accounting procedures. Ensured the conformance and procedural standards by examining and analyzing the financial documents. Resolved client issues, reconfigured systems, revised and resolved accounting errors. Prepared budgets and forecasts, review of budgets vs. actual to ensure accuracy. Provided advice on the financial conditions by analyzing the business operations, costs, revenues, obligations, and other financial commitments. Recommended solutions to various financial problems by surveying operations according to the accounting needs. 08/1993 to 05/2000 Auditor / Manager Company Name － City , State In Charge of accounting accounts from diverse industries such as retail, property management, and real estate, and specializing in construction industry 09/1991 to 02/1993 Staff Accountant Company Name － City , State Performed general accounting functions, including the preparation and review of financial analysis and reports. Education and Training Dec 1992 Bachelor degree : Business Administration, Accounting Pontifical Catholic University of Puerto Rico － City , State Business Administration, Accounting Activities and Honors National Association of Tax Professionals (NATP) Languages Bilingual Spanish and English Skills Account Reconciliations, Accounting, general accounting, accounting systems, accounting system, accounts payable, ADP, ADP payroll, Ad, Auditing, balance sheets, bank reconciliations, bookkeeping, budgeting, budgets, Budget, business management, business operations, cash management, consulting, client, clients, documentation, English, executive management, Finance, Financial, financial modeling, financial reporting, financial analysis and reports, financial statements, Fixed Assets, forms, general ledger, General Ledger Accounting, general ledger accounts, Government, inventory, macros, MS Excel, Microsoft Office, Outlook, Power Point, Word, organizing, Payroll, payroll processing, Peachtree, pivot tables, policies, PR, processes, profit and loss statements, QuickBooks, Quicken, reporting, Bilingual Spanish, tax compliance, Tax, Taxes, tax return preparation, tax returns

FINANCE

OPERATIONS ASSOCIATE Lisa Phinney Skills Licensed Notary Over 10 years experience in MS Office; Excel, Spreadsheet creation; Word - Memos, minutes, invoices; Power Point, Outlook Asana and Basecamp Project Management Website design and updating Social Media management Design experience with Photoshop and Elements Video conferencing experience Google G-Suite applications Kronos experience Event planning and execution Work History Operations Associate , 10/2016 to Current Company Name responsible for the administrative and operational tasks at HeartSpace, a retreat center in Park City, and managing executive management for co-leaders of Plenty Consulting. Utilizing technology proficiently and expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, and Outlook). Acting as the quarterback for project coordination and teamwork. Representing the leadership team and the company to partners, clients, and guests. Finding new ways for to grow and flourish, and then leading those special projects with enthusiasm. Supporting the leadership team with communication and email correspondence, scheduling, meeting management, travel, vendor relationships, and project management. Coding expenses and ensuring they are accurate for billing. Managing conference attendance, speaking prep, audience engagement and follow-up. Budget management. Manage vendor relationships; order swag, supplies and directing payment as needed. Plan travel for team of 8 for conferences and consulting services offsite. Social media manager and responsible or website updates. Schedule team meetings through Zoom and GoToMeeting; note taking and follow up management for co-leaders of Plenty Consulting. Event preparation and execution with high service levels. Assistant to the Executive Director , 08/2015 to Current Company Name Assist the Executive Director with administrative management services. Provide communication to all the Historic Park City merchants through various channels (i.e., newsletter, emails, phone calls) including local event information that may impact the Historic Park City area. Coordinate special events and Main Street activities with Historic Park City merchants. This includes communication and coordination with City staff. Plan and coordinate quarterly educational and informational events for HPCA members. Provide communication to Historic Park City businesses regarding trash services for the Business Improvement District (BID) and work with City staff to evaluate the program periodically. Update and maintain the Main Street directory map and event kiosks. Write minutes for HPCA and Committee Meetings. Work with the Director of Marketing to promote Historic Main Street and maintain the HPCA website. Grant reconciliation and budget management. Meisha Lawson Marketing – Marketing Coordinator , 08/2015 to Current Keep the HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages and other information. Blog updates, social media marketing and image manipulation for HPCA, Lange Group, Gorgoza, TMI and Goldminer’s Daughter. Assist Director of Marketing with advertising campaigns, promotions and initiatives. Event planning, permitting, management and execution for Autumn Aloft, Halloween on Main, and The Electric Parade. Fieldhouse Manager & Zumba® Fitness Instructor , 09/2009 to 10/2014 Company Name Provided The Fieldhouse Manager expert administrative support and created a first rate customer service experience for Fieldhouse patrons. Focused on customer relationship building and human connection with the front desk team. Planned and executed events at The Fieldhouse annually such as The Kids Carnival, Monster Ball, Color Run and Christmas event. Developed a Zumba® Fitness program to enhance not only the community’s physical health, but the emotional health that comes along with dance fitness. Created a following of fitness students who have become lifelong friends and through the power of joy, self -expression and sharing a passion for life. Skills administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website Education B.S : Multidisciplinary Studies/Environmental Science , 08.1991 – 05.1994 University of Massachusetts - City Multidisciplinary Studies/Environmental Science Cum Laude

FITNESS

LEAD TEACHER Professional Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Core Qualifications Microsoft Office (Word, Outlook, Excel, PowerPoint, Leadership skills Publisher, Access) Time management skills Teaching Strategies GOLD: Creative Curriculum Verbal communication skills CDA-Infants & Toddlers Teaching skills Maryland Child Care Credential Certified Daycare Provider Classroom management Basic clerical knowledge Accomplishments Experience 01/2014 to 07/2015 Lead Teacher Company Name － City , State Consistently received positive feedback from parents. Solved severe child behavioral issues in positive and constructive ways. Managed classes of up to 9 students. Designed 200 weekly lesson plans focused on age and level-appropriate material. Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. 01/2008 to 01/2014 Teacher Company Name － City Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms. Spearheaded Better Together Partnership Program. Spearheaded Bright Horizons Foundation. 06/2007 to 08/2007 Security and Property Clerk Company Name － City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. 06/2006 to 08/2006 Office Automation Clerk Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education 2016 Masters of Education : Educational Leadership Concordia University － City , State Educational Leadership 2011 Bachelor of Arts : Sociology University of Maryland Eastern Shore Princess － City , State Sociology Skills arts, Basic, Child Care, clerical, conferences, edit, facsimile, faxing, filing, Goal Setting, instruction, Leadership skills, lesson plans, Lesson Planning, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, office machines, photocopiers, receptionist, scanners, scanning, spreadsheets, switch, take messages, teacher, Teaching, telephone, telephones, phone, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops

AGRICULTURE

SALES ASSOCIATE Summary Motivated sales associate with 3+ years of sales and customer service experience. Currently enrolled in Suffolk County Community College studying culinary. Experience 03/2016 to 10/2016 Sales Associate Company Name － City , State Interact with customers. Work the register. Answer calls. 10/2014 to 03/2016 Sales Associate/Smoothie Maker Company Name － City , State Interact with customers. Organize inventory. Work the register. 09/2013 to 09/2014 Sales Associate Company Name － City , State Organize shelves and racks/inventory. Work the register. Answer calls. Interact with customers. Education 2015 High School Diploma High School － City , State Suffolk County Community College － State Skills - Good at communicating and interacting with customers - Good time management - Self-motivation - Good adaptability

SALES

PUBLIC RELATIONS INTERN Summary Ambitious, service-driven student , looking to apply my education and experience to a job in Sports Management. Areas of proficiency include communication skills, people skills and a Skills Strong work ethic Self-motivated Data analysis Empathetic listener Communication skills Foreign Language Experience Public Relations Intern May 2017 to August 2017 Company Name － City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Targeted specific clientele to identify trends and developments that might influence PR decisions and strategies. Successfully aided in the establishment of a new and upcoming Franchise. Sales Associate May 2013 to May 2014 Company Name － City , State Completed all cleaning, stocking and organizing tasks in assigned sales area. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Provided an elevated customer experience to generate a loyal clientele. Counselor June 2011 to June 2014 Company Name － City , State Identified signs of emotional developmental problems in young students. Referred residents and families to community resources to improve well-being and quality of life. Educated families and community members about domestic violence. Molded kids to leaders. Education and Training Bachelor of Arts : Communication, Current Sports Management Texas A&M University － City , State Communication, Current 3.481 Sports Management Interests Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities Skills Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated Activities and Honors National Honors Society of Leadership and Success *Member of Delta Delta Delta Professional Summary Personable student who works diligently at building effective relationships with clients and staff members. Highly deadline-driven. Motivated and detail-oriented who is flexible, versatile and proficient at maintaining a sense of humor under pressure. Additional Information Volunteer/Service Experience *Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities

PUBLIC-RELATIONS

PUBLIC RELATIONS MANAGER Summary [Job Title] bringing expertise in listed equity and index options as well as extensive experience with regulatory inquiries and examinations, retail and professional trading practices and back-office functions. Diligent and driven [Job Title] who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence. Business development professional successful at acquiring, expanding and managing key corporate accounts. [Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty. Highlights Energetic work attitude Goal-oriented Bilingual in [languages] Excellent time management skills Inspiring team leader Excellent sales techniques Fortune 500 partner experience Cold calling Prospecting and cold calling Strategic account development Strong interpersonal skills Relationship selling Customer-oriented Energetic People-oriented Fluent in Spanish Excellent communication skills Reliable Financial analysis Detail-oriented Analytical Strategic positioning Financial reporting Critical thinking Conflict resolution Strong organizational skills Active listening skills Accomplishments Increased revenue 312% in 2011 . Increased revenue 136 % in 2012 . Awarded “ Emergent Talent Program ” for showing extraordinary leadership skills. Customer Relations: Earned highest marks for customer satisfaction, company-wide. Workflow Planning: Implemented new work process flow which increased department productivity. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers. Experience Company Name September 2015 to May 2016 Public Relations Manager City , State Organized the company into a formal structure, defined roles and responsibilities for each position, planned the growth of the company in the coming years, and introduced the concept of Leassy as an extended enterprise. Analyzed data to define characteristics of potential customers and future strategic allies to ensure the effectiveness of the marketing campaigns and corporate approach. Worked closely with the founders to identify geographical areas to launch, testing different cities and controlled markets. Assisted to several events and coordinated meetings with investors and clubs' representatives to pitch and promote the idea, gaining recognition from potential users and prospective investors. Company Name August 2013 to April 2015 Special Projects Manager City , State Worked with the services manager to design and implement a project to increase acquisition of specialized tools, and technical training to repair technicians. Three months post implementation customers complaints related to general repairs and time of response were reduced by 50%. Synchronized the different teams of the company to work towards shared goals with General Motors Venezolana, classifying the car dealership as one of the top tier in Venezuela and becoming a member of the exclusive "Club del Presidente de GM". Worked as communications liaison between the company's individual contributors and senior leadership. Utilized voice of the workforce to boost engagement and satisfaction levels amongst the employees. Spearheaded the planning, design and execution of a new quick oil and filter change shop, looking to increase the sales capacity by 30% to cover an important- size unattended market on the central part of the city. Company Name February 2011 to July 2013 Relationship Manager Assistant City Performed processes of Know Your Client (KYC) and Anti Money Laundering (AML), complying with the regulators and the corporation's policies, and achieving zero expired customer files. Maximized the value of Citibank as Correspondent Bank by calling the clients on a frequent base to identify new opportunity of business, monitor their transactional activity, and evaluate the usage/efficiency of credit facilities. Worked along the senior management team to add new public and private institutions as clients after performing a thorough research of the market and defining the wanted key players. Decreased customer complaints related to time of response and quality of the customer service by 50% in the second quarter of 2011 and by a 100% by the end of that year through attentive relationship management. Developed and enhanced more than 70 client relationships, increasing revenues of the division from $ 1.7 Million to $ 7.2 Million in less than two years by cross-selling Citi's full range of products and services. Education BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS May 2016 Master of Business Administration City , State UNIVERSIDAD METROPOLITANA October 2010 Bachelor of Science : Business Administration Management City , Venezuela Business Administration Management Financial Engineering Certificate Languages Spanish, English Skills approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training

PUBLIC-RELATIONS

ADMINISTRATIVE ASSISTANT Summary A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support.   Education Master : Public Relations 2015 Full Sail University Public Relations Bachelors of Arts Bachelor of Arts : Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations and Journalism coursework Presentation Skills workshop Coursework in Business, Communications and Advertising Associate of Arts : Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training and development Problem resolution Meticulous attention to detail Schedule management Experience Company Name State Administrative Assistant 01/2013 to 10/2014 Designed web and other content. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Served as professional representative of the CEO to executive clients, investors and board members. Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation. Edited Website content including newsletter and blog posting production using Adobe creative suites. Created, delivered, edited, and optimized marketing materials. Proofread and edited incoming and outgoing documents. Reviewed operating practices and implemented improvements where necessary. Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents. Designed and maintained databases. Company Name State Public Relations Specialist 01/2012 to 09/2014 Identified customer needs through market research and analysis. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Designed web and other content, including monthly newsletters and promotional calendars. Worked with management to identify trends and developments capable of influencing PR decisions and strategies. Managed editorial content, design and distribution of external company documents. Organized PowerPoint presentations, website content and designs etc.). Company Name City , State Marketing Assistant 01/2012 to 01/2013 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Helped developed contingency plans and alternative solutions for all projects. Event Planning, and coordination. Provided input and supporting documentation for the preparation of monthly marketing reports. Provided support to marketing department coordinator. Assisted in maintaining all Hodac sponsored websites. Created and delivered press releases, media relations' content, corporate newsletter content, and social media content. Participated and assisted in facilitating community awareness activities, i.e. Assisted in the coordination of public service announcements and all media related activities. Helped create marketing campaigns and track results of these efforts. Helped Draft scripts and coordinated with different departments for consistent messaging. Company Name State Administrative Assistant 01/2010 to 01/2011 Ensured all marketing materials were consistent, easy to understand, and well organized. Provided administrative support for Mercer University academic and service-learning program. Supported Mercer's community work-study internships and tutoring programs through event calendar updates. Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email. Maintained and organized volunteer opportunity database for optimal student use. Languages Fluent in French, Spanish, Creole Skills Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance

PUBLIC-RELATIONS

PROCUREMENT ANALYST Accomplishments New Professional Organization Attend seminars and events relevant in today's business market. Karass Effective Negotiating Training to develop key negotiating skills Six Sigma Yellow Belt Certification. Professional Experience Company Name March 2012 to Current Procurement Analyst City , State Performs strategic sourcing of MRO (Maintenance, Repairs, and Operations) items for the company's North American manufacturing locations as well as supplier management of the strategic suppliers - spend $70M+ Sourcing functions include contract strategy development, issuance of contract RFQs and RFPs, supplier proposal analysis, negotiations, awards and implementations. Responsible for all supplier performance and the on-going management of strategic supplier relationships. Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers. Support teams in conducting negotiations with financial/bid analysis and developing talent Assists in the development of the global commodity strategy and the implementation plan to leverage opportunities across sub-commodities and monitors compliance in order to capture savings. Demonstrates execution and leadership in commodity management, strategic sourcing, portfolio management, Total Cost of Ownership, value chain analysis, supplier relationship management and implementations across the enterprise globally. Understands the strategies, demands, and requirements of the enterprise and works to develop global commodity strategies that are consistent with short and long-term strategic plans. Analyzes the demand side for a commodity by completing spend histories and demand forecast, by identifying current suppliers, determining procurement involvement, historical contract compliance, and demand segmentation to enable the identification of demand side opportunities. Works collaboratively with the Procurement Services peers to prioritize opportunities and allocate resources. Identifies near and long-term opportunities within the commodity spend portfolio through market and business intelligence and interaction with Resource Units that will add value. Builds clear business cases/value propositions with supporting details to define the identified opportunities. Develops cascading implementation/transition plans to execute commodity sourcing strategies. Captures lessons learned throughout the execution of the sourcing strategy Work with team members to develop depth of procurement knowledge and skills. November 2010 to March 2012 Utility Technician City , State Blast Furnace laborer for day to day maintenance and operations to help in steel making application. Coke and Lime laborer assists in day to day supply of raw material to fuel the blast furnace operation. Company Name May 2009 to August 2011 Life Insurance Sales Agent Obtained Pennsylvania Insurance License. Established candidates for custom insurance packages, including life and auto insurance. Company Name May 2009 to November 2010 Personal Trainer City , State Created custom training programs for 100+ clients per week. Helped retain customer base and built new client list. Education California University of Pennsylvania 1 2010 CCAC City Ringgold Senior High School 5 2009 Bachelor of Science : Marketing Marketing Skills business intelligence, commodities, client, clients, financial, Insurance, leadership, logistics, market, Works, monitors, negotiations, enterprise, processes, Procurement, proposal, purchasing, relationship management, Repairs, strategy, strategy development, strategic, strategic plans, training programs Additional Information CERTIFICATIONS National Academy of Sports Medicine (NASM) Certified Personal Trainer May 2009 - May 2011 Life Insurance License August 2009 - August 2011

FITNESS

INTERIOR DESIGNER Summary Talented Designer and Retail Merchandiser skilled at using product placement and creating uniquely inspiring displays. Collaborates with company headquarters and sales managers to create product display solutions that boost sales revenue. Highlights Store layout design Interactive displays Common store planning AutoCad Store communication Store maintenance Graphic displays Working remotely Accomplishments Selected for national brand building campaign, responsible for planning, implementing, and producing makeover videos and marketing content. Experience Interior Designer 08/2013 to Current Company Name City , State Interior Design Specialist at IKEA Sunrise store. Supported growth and development as leader of local market research project. Designed unique and centrally planned displays. Created inspiring homes and rooms that showcase products in function and boost sales. Worked with vitality to motivate people to visit the store more frequently Worked to promote IKEA as leaders of life at home Remodeled employee resource center to promote a better everyday life at work. National Marketing Campaign IKEA Home Tour 12/2013 to 12/2014 Company Name City , State Interior designer, host, video producer, and video editor for IKEA Home Tour marketing campaign. Pioneered unique marketing project in various markets in the US. Supporting a crew with various skills with little direct supervision. Planning and implementing in-home makeover projects. Distributing marketing content for social media. Creating brand specific communication. Speaker and promoter for live and on air marketing events. Contributed to a positive ROI for the project. Visual Merchandiser 01/2011 to 08/2013 Company Name City , State Planned, implemented, and maintained store layouts to support commercial priorities. Adapted and implemented centrally planned display areas throughout the commercial calendar. Strategically merchandised product displays to maximize sales. Created inspirational and clear brand communication within the store showroom and shopping areas. Adapted plans on the fly to account to architectural discrepancies. Distinguished as a key contributor on assignment to Orlando store marketplace remodel. Freelance Designer 07/2007 to 01/2011 Company Name City , State Residential interior design . Specialized in layouts and finishes. Maximized design for small space living. Organized and coordinated contractors and installers. Fine art consultation. Interior Designer Sales 07/2008 to 07/2009 Company Name City , State Interior Designer and Sales Specialist for custom modern and contemporary furniture store. Selected high-end furnishings and finishes for residential and commercial interior design projects. Developed business relationships with local real estate developers. Coordinated remodeling projects between clients contractors. Implemented in-store sales space for Kartell. Education Bachelor's Degree : Bachelor of Fine Arts, Design 2007 University of Central Florida City , State , United States Winner of juried art show hosted by the New America Foundation. Associate of Arts : Graphic Design 2004 Broward College City , State Languages English (Native or bilingual proficiency) Spanish (Native or bilingual proficiency) Skills Adobe Creative Suite AutoCAD Planograms

DESIGNER

STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect

AVIATION

SVP, BUSINESS BANKING Executive Profile Executive Banker with experience in all facets of banking: growth strategy (retail and commercial); operations; business development; and sales and marketing, all with an entrepreneurial spirit. A macro-level thinker with a proven track record for structuring and negotiating sound, credit-worthy business and building strong teams, able to meet company-wide financial goals. Professional Experience July 2015 to Current Company Name City , State SVP, Business Banking AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds. Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA. Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million. Supervise the credit administration process at the BBG level. Quickly assess a financial package that is highly complex and contains numerous sources of cash flow. Responsible for the strategic sales plan, marketing, and hiring of staff. Oversee training and monitor team performance to instill and maintain the integrity of the business development process. Present monthly sales and forecast, reporting directly to the board of directors. Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers. Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility. January 2012 to July 2015 Company Name City , State SVP, Administration/Operating/Finance Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified. Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition. Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014. Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually. Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth. Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy. Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed the Bank's community reinvestment objectives through technical assistance and understanding credit. Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011. The Bank recognized profit for the first time in six years: $404K in 1Q2013. Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee. Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS. Led and managed the Bank's 2013 budget and presented to the board of directors. July 2007 to December 2011 Company Name City , State President Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category. Developed new market (B2B), generating sales of $750K in the first four months. Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K. Created working capital KPIs for client which led to company savings of $323K in just one year. Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals. Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment. Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors. In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit. Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client. Promoted company's services and discussed market trends through public speaking engagements. Effectively structured all vendor/partnership agreements in order to grow revenue and market share. Responsible for obtaining all state regulatory licensing - California Finance Lenders Law. Developed all consumer programs and marketing material, in both English and Spanish. Established key relationships with the SBA and other financial institutions for their financial support and technical assistance. February 2006 to July 2007 Company Name City , State EVP, Business Development/Emerging Markets Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis. Responsible for CBVs business development of all de novo banks. Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions. Assisted in raising $48 million capital for the formation of two de novo banks. Delivered weekly presentations to key community business leaders and high net-worth investors. Developed annual budgets and operational analytics. All aspects of accounting and audit, working with Big 4 firm. March 2004 to February 2006 Company Name City , State Consultant DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies. Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management. Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company. The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions. Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company. February 2003 to March 2004 Company Name City , State Financial Analyst PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey. December 2001 to February 2003 Company Name City , State Finance Manager Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School of Business and Management City , State Business Administration 1994 California State University, San Bernardino City , State Bachelor of Arts : Business Economics 2013 Pepperdine University, Graziadio School of Business and Management City , State Private Capital Markets Languages Speak and write Spanish fluently. Professional Affiliations Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current. Member of the California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt and equity financing, Essbase, finance, financial planning & analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning

BANKING

PRODUCT SPECIALIST Professional Summary Seeking a full-time opportunity that relates to Business Administration Core Qualifications Critical thinking Eye for detail Effective multi-tasker Verbal communication Territory growth Business development Strategic planning Time management ability Experience 10/2015 to Current Product Specialist Company Name － City , State Checked in vendors Changed and verified prices Created and tested promotions Emphasized fast, friendly customer service Offered product recommendations when appropriate 10/2014 to 10/2015 Sales Representative Company Name － City , State Cold-called prospective customers to build relationship Maintained productive relationships with existing customers through exceptional follow-up after sales Delivered products to customers in timely manner Established new customer accounts Evaluated competitors and performed market research Achieved monthly sales goals 05/2014 to 05/2016 Fitness Coach Company Name － City , State Suggested exercise modifications to individual students to avoid strain and injury Encouraged members to continue attending group fitness classes Corrected dangerous movements and suggested alternate exercises Talked one-on-one with members about their fitness needs and eating habits 11/2009 to 10/2014 Assistant Manager Company Name － City , State Executed cash transactions quickly and accurately Greeted all customers Oversaw overnight store operations, including staff assignments and production lists Delegated tasks to team members to optimize productivity Supervised 5-7 employees per shift Ordered and shelved weekly sale items for customers Developed positive vendor relationships Verified inventory counts Bookkeeping back-up Education November 2015 Business Administration AIB College of Business － City , State Business Administration May 2014 Business Administration Des Moines Area Community College － City , State Business Administration Personal Information Place of Birth: Pella, Iowa Date of Birth: March 16th, 1993 Present Resident in Knoxville, Iowa Sex: Female Status: Married Hobbies: Travel, Hiking, Biking, Reading, Writing Skills Microsoft Office (Word, Excel, Outlook, and PowerPoint), great organizational skills, self-starter, excellent problem solver Additional Information Volunteer Work (March 2015 to Current) Marion County Humane Society, Knoxville, Iowa walked dogs worked on obedience training

FITNESS

FINANCE CUSTOMER CARE REP LEAD Summary Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels. Highlights Microsoft Office 2010 Microsoft Project 2007 Sage Timberline Accounting Yardi Voyager Microsoft Office 2010 Suite Sage Timberline Office Yardi Voyager Payroll expertise Fair housing mandates Knowledge of leasing and market conditions Multi-family property management Strong organizational skills Sharp problem solver Training manual contributor Dedicated to process improvement Accomplishments Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Experience Finance Customer Care Rep Lead , 05/2012 to Current Company Name － City , State Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding customer expectations. Cross-trained and provided back-up for other customer service representatives when needed. Resolved customer/vendor issues timely and accurately Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA. Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Processed credit card payments for customers. Created training materials to be used by new hires and as cross training aids for other members of the Finance team. Payroll and AR Manager , 05/2010 to 01/2012 Company Name － City , State Manually process all time cards into the payroll system and clarify any errors for approximately 250+ employees as well as manage payroll of 40 salaried employees. Submit certified payroll to clients verifying all federal guidelines are followed. Executed accounts receivable reporting enhancements and reconciliation procedures. Helped implement biometric time card system. Prepare all monthly AIA construction billings and special clients forms based on work performed and send to client. Make collection calls on all billings submitted and project payment dates. Prepare and update monthly collections report and daily cash collections for Senior Management. Attend all pre-construction meetings for verification of accounting contact information, billing forms, and tax exemption status/certificates. Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software. Deposited third party checks. Assistant Site Manager , 06/2009 to 01/2010 Company Name － City , State Interviewed prospective tenants and recorded information regarding certain needs and qualifications. Executed daily operations of multiple rental properties. Prepared lease and rental agreements for lessees and collected specified rents and other fees. Arranged for alterations, maintenance, upkeep and reconditioning of property. Prepared and coordinate marketing via various websites. Managed accounts payable and account receivable functions for multiple properties Prepared, edited and distributed letters, memos and inquiry responses. Coordinated the completion of a federal physical inspection which obtained a 99 out of a possible 100 points. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled. Reviewed completed applications and assessed household information against file history and program regulations. Conducted annual re-examination appointments and housekeeping inspections. Property Manager , 10/2006 to 06/2009 Company Name － City , State Executed daily operations of a 440 unit apartment and townhouse community. Supervised 9 employees, scheduled work hours, resolved conflicts, and determined salaries. Handled all legal proceedings with eviction of tenants. Maintained accounting and budgetary controls for the site. Managed and maintained filing system, ensuring compliance with HUD and IRS. Directed preparation of financial statements and reported on status of properties, including occupancy rates and lease expiration dates. Worked very closely with the local housing authority. Trained new employees on the Yardi system. Program Specialist III , 10/2004 to 10/2006 Company Name － City , State Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives. Assisted in making travel arrangements for diverse conferences and educational opportunities. Researched, compiled, and analyzed data for several projects. Successfully managed a 20-person team who deployed various out reach programs to a targeted community. Created and prepared program reports, expense reports and presentations. Structured and maintained a diverse advisory board. Controlled expenditures in accordance with budget allocations. Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective. Maintained data base with confidential information. Administrative Assistant , 01/2003 to 10/2004 Company Name － City , State Managed calendar, scheduled meetings, arranged and facilitated presentations for organizations. Served as Administrative contact for clients and external associates. Created and maintained data base for contacts as well as mailing lists. Community Manager , 01/2000 to 01/2003 Company Name － City , State Coordinated the completion of a $4.3 million property renovation with a 90% occupancy rate. Hired and trained new employees in Section 42,8 and 236 housing laws Completed critical first year files of a 176 unit section 42 program. Worked as a floating manager on a number of section 42 properties. Supervised 14 employees, scheduled work hours, resolved conflicts, and determined salaries. Collected and kept careful records of rental payments. Oversaw budgeting process for 3 assigned properties. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving tenants, subcontractors and property management. Compiled and conveyed all operational and financial data to the regional manager. Education Bachelors : Business and Finance DeVry University － City , State Coursework in Business Management and Finance Skills Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites

FINANCE

SOUS CHEF Summary To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused and driven Positive attitude Accomplishments Supported all kitchen operations when chef was absent. Assisted in maintaining preparation and service areas in a sanitary condition. Received 4“exceeds expectations” ratings on performance reviews. Recognized by peers and management for going above and beyond normal job functions. Work Experience Sous Chef March 2013 to Current Company Name － City , State Assisted co-workers. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Prepared a variety of foods according to customers' orders or supervisors' instructions Prepared dishes following recipe or verbal instructions Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment Cleaned, cut, and cooked meat, fish, or poultry Complied with scheduled kitchen sanitation and ensured all standards and practices were met Cooked food properly and in a timely fashion, using safety precautions Oversaw kitchen employee operations to ensure production levels and service standards were maintained Packaged take-out foods and served food to customers General Manager March 2009 to February 2013 Company Name － City , State Accepted payment from customers and made change as necessary.Assisted co-workers. Checked the quantity and quality of received products Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service. Adhered to recipe and presentation standards for specialty coffee drinks. Managed 14 team members, including scheduling, training and conflict resolution. Updated menu with daily offerings and specials, using personalized artistic touches. Correctly followed all health, safety and sanitation guidelines. Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service. Maintained calm demeanor during high-volume periods and special events. Customer service/call center March 2008 to February 2009 Company Name － City , State I provided members and medical providers outstanding customer service on simple and complex medical and dental issues. Provided member benefits to medical and dental providers according to coverage purchased by the member. Helped members understand explanation of medical and dental benefits. Arraigned managed care in complex medical cases. I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms. I properly documented each member and provider call on a complex mainframe. Maintained good phone standards established by department head and performed other duties as assigned. Customer Service Rep May 2007 to March 2008 Company Name － City , State I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned. Cook/Baker September 1999 to May 2007 Company Name － City , State I performed daily food preparation and adhering to strict food safety standards. Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized. Helped load and unload food delivery trucks. I completed food preparation tasks on a strict time schedule. I adhered to high cleaning and sanitation standards of food utensils. Made calculations of food needs based off past and current demands. I preplanned and prepared work for next day's menu. I worked overtime on weekend functions as requested. I assisted the Director and Head Cook in their daily tasks. Dog Grooming Assistant April 1993 to December 2000 Company Name － City , State Swing/Assistant Manager March 1993 to September 1999 Company Name － City , State My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment. Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kept drink stations clean and ready for service Performed serving, cleaning, and stocking duties in establishments Portioned and wrapped food Education General Equivalency Diploma (GED) : Spring 1989 Des Moines Community College － City , State Serve Food Safe Certification : August 2000 Urbandale Community Schools － City , State Dean Vaughn Medical Terminology Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized

CHEF

EXECUTIVE DIRECTOR Experience EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. EXECUTIVE DIRECTOR Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). Work History EXECUTIVE DIRECTOR , 10/2017 to 09/2019 Company Name – City , State Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues. Fostered a culture focused on achieving high customer satisfaction and streamlined operations. Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution. Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months. Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs. Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention. EXECUTIVE DIRECTOR , 03/2004 to 10/2017 Company Name – City , State Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members. Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services. Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings. Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements. Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience. EXECUTIVE DIRECTOR , Company Name Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services. As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle. Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution. Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business. Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment. Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning. Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction). HEALTHCARE MANAGEMENT CONSULTANT , 11/2000 to 03/2004 Company Name – City , State Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas. Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing. Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership. Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets. Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente. Education Master of Science (MS) : Healthcare Administration UNIVERSITY OF CENTRAL FLORIDA - City , State Bachelor of Science (BS) : Biology UNIVERSITY OF CENTRAL FLORIDA - City , State Kaiser Permanente Executive Leadership Program KAISER PERMANETE - City , State Kaiser Permanente Strategic Leadership Program HARVARD BUSINESS SCHOOL - City , State Summary Forward-thinking Executive with proven record of accomplishment in Healthcare industry. Driven and ambitious change leader dedicated to continuous business improvement focused on enhancing revenue, streamlining business operations, and improving the user experience. Passionate about developing teams and individuals while providing mentorship and coaching. Highlights Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership Account management, Vendor management Business solutions, Vision Change Management, Web portal CA Consulting Clients Customer satisfaction Delivery Designing Edge Functional Leadership Market positioning Market strategy Market 98 Communicator Organizational Processes Product design Product Development Product Management Project leadership Quality Relationship Building Reporting Sales Strategy Strategic Strategic Planning Skills Product Development Product Management Revenue Growth Healthcare User Experience Design Change Management Teaming and Relationship Building Strategic Portfolio Management Program Strategy Strategic Planning Strategic Leadership, Account management, business solutions, Change Management, CA, consulting, clients, customer satisfaction, delivery, designing, edge, functional, Leadership, market positioning, market strategy, market, 98, communicator, organizational, processes, product design, Product Development, Product Management, project leadership, quality, Relationship Building, reporting, sales, Strategy, Strategic, Strategic Planning, vendor management, vision, web portal

HEALTHCARE

FIELD BASED NURSE CHART REVIEWER - HEALTHCARE INFORMATICS Professional Summary Seventeen years of nursing experience from multiple different facilities and hospitals: Diverse background in nursing as a Registered Nurse. Registered Nurse Manager Experience Field Based Nurse Chart Reviewer - Healthcare Informatics July 2010 to Current Company Name － City , State Founder, CEO, Director of Nursing and Business Operations Provide high quality nursing care to individual and corporate clients by integrating evidence-based practices for best nursing care. Group addresses several specialized areas of Best Nursing Practices. Services include: Electronic medical record implementation and support Workflow system analysis and redesign Behavioral Nurse Consultant Services Staffing Nurse Consultant Services, Education Nurse Consultant Services Leadership Nurse Consultant Services Quality Assurance Nurse Consultant Services Safety Consultants Healthcare Advocate Consultant Services Legal Nurse Consultant Services Servicing Managed Medicare Contracts. Services include: Oversaw the Skilled Nursing and Short-term Rehab unit. Clinical resource and coordinator for all services provided to the residents Oversaw supervisor level support staff for the nurses, and our certified nursing assistants. Provided a nursing contribution to the multi-disciplinary team meetings and family meetings. Assisted in the assessment process to develop individual care plans for patients ensuring information around all aspects of their physical, psychological, social, spiritual needs are covered. Continually evaluated the effectiveness of the care plans/dressings and medications and ensured that any required changes were carried out and communicated to all parties involved, including the patient. Services include: Developed and oversaw the MDS schedule to ensure MDS assessments were completed per Federal Regulations. Ensured all members of the Interdisciplinary Team were completing all sections of MDS accurately per Federal Regulations. Completed all necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, and Significant Changes). Completed re-certifications as needed for Medicare recipients. Initialized comprehensive resident care plans in accordance with MDS CAA and CAT. Participated in care planning meeting to ensure resident care is discussed and CAA assessments are completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data for case mix followed the Medicare PPS and MDS processes per state and federal guidelines. Performed submissions of MDS data to CMS utilizing the facility computer system. Reported to the facility QA committed monthly regarding audits related to MDS process. Department of Health and Human Services, Office of the Secretary, Assistant Secretary for Preparedness and Response, National Disaster Medical System - DMAT NY6 - Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014 Deployable Registered Nurse, who completed all the trainings for New York State and the Federal National Disaster Medical System; we were a team that could be deployed to emergent situations and catastrophes. This team is in a constant ready state to be sent if needed. (Government team) Onsite and remote Quality Assurance chart reviews for Medicaid and Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews and other Quality Assurance projects. Director of Nursing Services (Full-time) April 2010 to January 2011 Company Name － City , State Admissions screener, as well as the employee health department. Ensured qualified employees and contractors provided patient care/safety and paraprofessional services in, accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures. Ensured that daily patient care and client services as well as related office activities were conducted in accordance with applicable 'law and regulation. Ensured patient care, safety and paraprofessional services were provided in accordance with acceptable standards of care and Interim HealthCare performance standards. Ensured that Interim HealthCare policies and procedures are implemented and consistently followed. I had to supervise 50 field staff oversaw 130 clients, and individually case managed 35 clients, ranging from J year of age to 102 years of age. Performed the functions for maintaining corporate compliance and also functioned as the safety supervisor for both patient and staff safety needs. I have accessed and completed reports through Quality Net, Quadra Med, and COPE. Analyzed and identified trends from adverse-event reportings, and performed root cause analysis. Held educational nursing in-services to develop and foster the staff about patient and staff safety initiatives. Assistant Director of Nursing July 2007 to January 2008 Company Name － City , State ADON between 2Nursing communities (7 North- TBI unit, and the Behavioral Care Unit). Responsibilities included, but not limited to the day-to-day running of the communities: Staffing, scheduling, supervising, and monitoring staff for the floors. Responsible for completion of staffing exception reports, payroll issues, also for maintaining attendance records. Completed the disciplinary processes toward staff. Maintained and monitored both personnel and non-personnel related costs to the floors. Oversaw clinical staff members who provided services to the residents, ensured that programs provided training and continuing education to staff were in place. Developed and reviewed policies and procedures appropriate to the needs of the units. Close contact with the staff and residents to provide quality care. Monitored unit budgets at the floor level. Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor January 2004 to July 2007 Company Name － City , State Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor Provided Education Bachelor of Science : Nursing , 1999 Syracuse University Syracuse University Bachelor of Science (Nursing) 1999 Master of Science : teaching certificate, Nursing SUNY Syracuse SUNY Syracuse Master of Science (Post Master's teaching certificate completed, Nursing - completed 46 credits) Professional Affiliations membership in: American Association of Managed Care Nurses, Medicaid Provider Identification Number- 03074935, and National Provider Identification Number-1477790020 Certifications RN Registered Nurse American Association of Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator Skills Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching

HEALTHCARE

CUSTOMER SERVICE ASSOCIATE/CASHIER Summary Highly motivated professional seeking a Receptionist position. Possesses excellent communication skills, a strong intuitive analytical thinking. Goal-oriented, Customer-focused with a team player attitude and drive to succeed. Highlights Flexibility | Adaptability | Organizing and planning skills Attention to detail | Stress tolerant Ability to handle several situations at once with confidence. Knowledge of MS office and the operation of standard office equipment. High school diploma. Answered, screened and directed inbound phone calls Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to exact person/destination Accepted letters and packages delivered to the front desk and distributed to appropriate staff Interacted well with the public Handled delicate situations, such as – customer requests, special needs and complaints Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures Maintained a neat, tidy and pleasant appearance of the reception area Accomplishments Provided the highest quality natural health care services to all of the patients in a caring and supportive environment Good with patients of all ages Ability to follow directions closely Great compassion towards patients Comfortable in interacting with all types of patients Skilled in explaining to patients how to adapt to a healthier lifestyle as instructed by the physician Experienced in assisting physician for treating patients Adept in scheduling patient appointments and preparing treatment rooms Skilled in filing out medical history forms Ability to work well alone as well as a Team player in a Fast paced office setting Experience Customer Service Associate/Cashier October 2008 to April 2009 Company Name － City , State Greeted and assisted customers in a friendly courteous manner Processed customers' transactions accurately and efficiently along with bagging customer purchases Maintained the proper funds in register and called for change or cash pick-ups as needed Followed Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc. Opened and closed the register and counted out register drawer Recorded appropriate information on the balance sheet to prevent cash loss Utilized and adhered to the merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store Followed Company policies and procedures for all POS processes Maintained a neat, clean and organized customer service and register area Maintained consistent communication and follow through Recovered and replenished POS end caps in accordance with merchandizing directives and standards Ensured prompt removal of merchandise returns and holds Made sure that all merchandise was folded, hung, tagged and priced appropriately before returning to the sales floor Processed damages and the appropriate paperwork correctly Tagged vendor return items. Called for department to pick up returns Solicited Kohl's Charge applications and e-mail addresses from customers in accordance with Company standards Responded appropriately to POS backup calls and Service Desk calls Assisted with POS and Customer Service as needed Properly held merchandise for customers when needed, including returning merchandise not picked up to the sales floor Processed rain checks within Company standards Accomplishments Very rewarding Helping customers and loved working in Retail Skills Used Analytical thinking, planning Strong verbal and personal communication skills Accuracy and Attention to details Organization and prioritization skills Problem analysis, use of judgment and ability to solve problems efficiently Self motivated, initiative, high level of energy Verbal communication skills Chiropractor Assistant October 2007 to September 2013 Company Name － City , State Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets January 2005 to Current Company Name － City , State Commercial and Private party house cleaning. Maintain lists of vacant apartment's that require housekeeping attention before the arrival of their next occupants. Responsible for cleaning commercial buildings, offices, restrooms and common areas. Restocking all toiletries, vacuum room carpets, and sweep, scrub, wax and polish floors using brooms, mops and powered scrubbing and waxing machines. Preparing surfaces with primer, apply layers of paint and hang wallpaper. Tidy up after finishing a job Accomplishments. Education High School Diploma : General , 1987 Marshfield High School － City , State Personal Information I work well as a team-player, I am very out going and I am able to work well under stress. Skills Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,  Internet Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills and Prioritization.

ARTS

CUSTOMER ADVOCATE Professional Summary I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle hard situations. Work Experience Customer Advocate Dec 2014 to Nov 2015 Company Name - City , State responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer. One of my tasks are to have our campaign calls completed by Monday and have the report sent. We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash. I need to have sent out the summary report by Monday. By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed. Ensuring all documents are correct in system to meet compliance. Verify and examine information and accuracy of loan application and closing documents. Record applications for loan and credit, loan information, and disbursements of funds, using computers. Present loan and repayment schedules to customers. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators. File and maintain loan records. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Process and maintain records of customer loans. Jul 2014 to Jan 2015 Company Name - City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain records related to sales. Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Clean shelves, counters, and tables. Help customers try on or fit merchandise. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Greet customers and ascertain what each customer wants or needs. Jun 2014 to Dec 2014 Company Name - City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Process merchandise returns and exchanges. Describe merchandise and explain use, operation, and care of merchandise to customers. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Inventory stock and requisition new stock. Help customers try on or fit merchandise. Apr 2012 to Aug 2014 Company Name - City , State Maintain sanitation, health, and safety standards in work areas. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Clean food preparation areas, cooking surfaces, and utensils. Issue receipts, refunds, credits, or change due to customers. Verify that prepared food meets requirements for quality and quantity. Greet customers entering establishments. Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. Answer customers' questions, and provide information on procedures or policies. Measure ingredients required for specific food items being prepared. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Take food and drink orders and receive payment from customers. Stock shelves, and mark prices on shelves and items. Clean, stock, and restock workstations and display cases. Wash, cut, and prepare foods designated for cooking. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Serve orders to customers at windows, counters, or tables. Pre-cook items such as bacon, to prepare them for later use. Prepare dough, following recipe. Education and Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL - City , State diploma Skills calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written

ADVOCATE

INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems.  Experience includes  analytical support to computer surveillance activities in Cyber Security, Intrusion detection analysis and System Administration.  Also knowledgeable in Military Cyber Operations.  Security Clearance Currently hold an active TS/SCI Security Clearance.  Last updated in 2013. Technical Skills and Qualifications Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking,  Intrusion analysis and Firewalls. Work Experience Information Technology Specialist , 05/2009 － Current Company Name － City , State Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities. ​Provide traffic analysis against adversary's (TTP) tactics, techniques and protocols.   Configure and install routers, switches and wireless controllers. Draft training materials and organize training sessions for  6  employees. Network Security Analyst , 08/2008 － 05/2009 Company Name － City , State Analyzed software, hardware and network systems for various transmission systems. Identified, reported and resolved network security violations. Corporate Security , 11/2007 － 08/2008 Company Name － City , State Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley. Responded to all client requests for technical support by phone and email. Network Security Analyst , 11/2003 － 11/2007 Company Name － City , State Identified and responded to threats against Air Force worldwide computer networks on an unclassified and classified entity (NIPR and SIPR).  Provided immediate analysis and verification of network activity using Automatic Signature Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS). Detected network intrusions and applied appropriate methods of counter activity. Analyzed trends of all network activity. Provided daily activity reports to management and headquarters.     Education and Training 2018 Park University － City , State , United States Bachelor of Science Information and Computer Science Emphasis in Network Security 2015 CompTIA Certified in Security Fundamentals (Security+) 2014 CompTIA Network Fundamentals (Network+ ) 2012 Defense Cyber Investigation Training Academy － City , State , United States Coursework in Network Exploitation Techniques 2011 Defense Cyber Investigations Academy － City , State Coursework in Network Monitoring Techniques  2010 Defense Cyber Investigations Training Academy － City , State , United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy － City , State , United States Certified Digital Media Collector

INFORMATION-TECHNOLOGY

SR. HR GENERALIST Summary Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP & Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction Experience Sr. HR Generalist 01/2012 to Current Company Name City , State Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida. Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement. Responsible for short and long term planning and management of the Human Resources function. Recommend the department's budget and manage expenses within approved budget constraints. Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives. Participate in total Resort management as a member of the Resort Executive Team. Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction. Office Manager 01/2010 to 01/2011 Company Name City , State Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees. Managed workers compensation cases for all employees. Maintain HRIS database and 200+ personnel files. Conducted reference checks and performed new hire and safety orientation for new employees. Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states. Ran and audited weekly benefits reports. Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues. Issue monthly and quarterly workers compensation reports to senior management. Maintained OSHA logs and acted as a liaison between the carrier and the injured employees. Conducted new hire benefits orientation and organized annual benefits fair. Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database. Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims. Redesigned and updated the open enrollment and new hire benefits newsletter. Provide assistance to the Benefits Manager in creating a companywide wellness program. HR Specialist 01/2008 to 01/2010 Company Name City , State Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Education Master of Science : Industrial/Organization Psych 2012 University of Phoenix City , State Industrial/Organization Psych BA : Business Administration Human Resources Management 2009 Interamerican University of Puerto Rico City , State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot

HR

CONSTRUCTION WORKER Summary A motivated hard working individual that is willing to learn and accomplish any task that is giving to me, I've always been dependable and reliable. Motivated to get along well with others and exceed expectations. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction. Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying the liner. Accomplishments Lead a crew of 6 general construction laborers workers for a year. Experience Construction Worker March 2012 to October 2014 Company Name － City , State Planted Plants in the ground at the Cincinnati city parks, Cleaned the parks. Construction Worker March 2008 to March 2012 Company Name － City , State Flagged Traffic and set traffic control. Construction Worker August 2005 to February 2008 Company Name － City , State General Cleaning the college dorms out for the year. Helping the foreman out when he needed me to assist him with the ceiling tile. Construction worker/ Painter June 2005 to Current Company Name － City , State Painting, Cleaning up some remolding houses and apartment's. Skills Painting Education High School Diploma : 1 1985 West Fulton High School － City , State , United States Drexel J. Thrash Training Center

CONSTRUCTION

SENIOR DIRECTOR, PRODUCT MANAGEMENT Career Overview For twenty years, I've done product management, product marketing, and business development in organizations from early stage start-up to large, publicly traded companies. Common in every role at every company is finding success through a laser-like focus on the business needs of customers. With over a decade of online media experience, I remain fascinated by the intersection of media creation, distribution, consumption, and monetization. The revolution is still in the early stages, and increasing consumer control over what they watch and listen to will have broad-ranging impact over who makes money in this ecosystem, and how. Planning and building the enabling technologies is what I love. Qualifications Strong analytical skills Excellent problem solving skills Knowledge of streaming video platforms Customer Needs and Requirements Management Shipping quality software on time Work Experience Senior Director, Product Management Aug 2013 to Current Company Name － City , State ReverbNation is the leading online platform for independent musicians, where emerging  Artists build their careers through online marketing tools and industry opportunities. Led team of product managers, designers, and QA testers   Managed, designed, and released first-ever mobile responsive version of the product  Conducted extensive user testing on multiple iterations  Analyzed key performance indicators to drive new opportunities and identify product problems VP, Digital Media Solutions Jul 2012 to Jul 2013 Company Name － City , State Brightcove (NASDAQ: BCOV) makes the leading Online Video Platform, powering the internet video efforts of major media companies, marketers, enterprises, and institutions. Delivering over a billion videos a month, Brightcove's mission is to publish and distribute the world's professional media. As VP of Media Solutions, I developed and executed upon a strategic vision aimed specifically at delivering solutions for media companies across all verticals: cable and broadcast networks, TV operators, film studios, music labels, newspapers, magazines, and pure digital properties. Developed media segmentation and marketing map to define target market, buyer personas, prospect needs, and core messaging. Created industry-specific solutions combining partner technologies, Brightcove services, and core product to address requirements as varied as mobile advertising, live ad insertion, and connected TV apps. Worked closely with CTO and VP of Product to research and prioritize product and partner features. Collaborated with senior sales to develop winning pitches and proposals. Consulted with customers to evaluate current practices and advise on areas of technical and business improvement. Designed and executed industry event presence including solution messaging, product demos, and presentations. Authored white papers, blog posts, contributed articles, and industry presentations. Crafted media strategy track for the company's annual user conference, Brightcove PLAY, including presenting and moderating relevant sessions. Director, Technology Partnerships Jan 2009 to Jun 2012 Company Name － City , State As creator of the dominant Online Video Platform, Brightcove's value to customers is intertwined with the ability for other technologies to build on top of it. Working with various internal stakeholders and a small team, I created and implemented Brightcove's Technology Partner program, which currently boasts over 200 participants across more than a dozen categories. Designed, built, and implemented Brightcove's Technology Partner program. Recruited more than 60 partners across eight categories for program launch. Developed legal, business, and technical framework for managing partnerships. Negotiated strategic partner deals to drive customer value, partner value, and revenue to Brightcove. Implemented processes for partner onboarding, management, and prioritization. Introduced key partners into customer accounts to solve specific business needs. Director, Ad Products Oct 2006 to Dec 2008 Company Name － City , State I joined Brightcove to bring discipline to the product development and release process and to run all aspects of Brightcove's video advertising ecosystem, from product features to industry partnerships to our nascent video ad network. Designed, specified, and prioritized all advertising-related features for development team to build. Conducted customer visits, interviews, and usability studies for feature development and prioritization. Introduced Scrum as a development framework, leading to a more reliable and repeatable software release schedule. Collaborated with sales, account management, customer support, and other stakeholders to establish product priorities and communicate product status. Developed technical partnerships and business relationships with more than a dozen leading companies in the online ad industry. Co-authored the IAB's Digital Video Overview and VAST specification documents; Digital Video committee member. Built and managed a network of several hundred long-tail video publishers. Managed all ad inventory and ad buys from agencies and networks; built and executed a publisher payment process. Vice President, Product Apr 2006 to Oct 2006 Company Name － City , State eDataSource is an email analytics firm, providing competitive intelligence for brand marketers, ad agencies, email service providers, and affiliate marketers. I joined the company as part of an angel investment round to run the product team and develop market presence. Developed a brand identity for the company, used in web marketing, email marketing, trade shows, and conferences. Conducted dozens of research interviews with customers and prospects to identify and prioritize new features. Worked closely with the small development team to turn customer needs into deliverable products. Investigated, identified, and implemented process changes to improve manual labor efficiency by more than 300%. Director of Products Mar 2003 to Apr 2006 Company Name － City , State Viewpoint created digital marketing technologies, including a rich media ad server used advertisers and agencies worldwide. The company was acquired by DG Fast Channel in 2008. As Product Director, I was responsible for defining product direction and positioning, writing specifications, setting development priorities, and leading the development teams.  Also under my purview were training, support, and documentation. Brought to market Viewpoint's first commercial software product, a SaaS platform for rich media advertising development and deployment. Created standard ad format templates and operationalized building, testing, and deploying ads. Managed a team of more than 20 product managers, designers, developers, QA engineers, and technical writers. Successfully integrated the Unicast team and products, delivering a new combined product within months of the acquisition. Evaluated and selected third party vendors for ad serving redundancy and scalability. Migrated development from a ÒwaterfallÓ process that delivered one release every nine months to an agile process using Scrum, releasing three significant updates within the first five months. Built a support escalation process to address internal support needs in addition to client SLAs. Maintained technical and business relationships with key partners, including AOL, Adobe, and DoubleClick. Director, Product Marketing Jan 2000 to Feb 2003 Company Name － City , State As Marketing Director, responsibilities spanned all aspects of product success, including product and market definition, value proposition, pricing, lead generation and tracking, event management, communications, and press/public relations. Required working closely with every functional division, including Sales, Engineering, Production, Legal, Finance, and the Executive team. Managed a staff of seven and a budget of approximately $5 million. Developed Viewpoint's first suite of advertising products, formats, and specifications. Successfully deployed first online advertising campaigns using Viewpoint technology. Managed technical, marketing, and sales relationships with Viewpoint's largest client, AOL, to develop new advertising products, implement promotional programs, and present solutions to AOL sales teams and clients. Built solutions for high-profile clients and agencies, including AOL, Coca Cola, American Express, NBC, Kellogg's, Norelco, Digitas, StarcomIP, BBDO, and Tribal DDB. Product Manager Sep 1997 to Jan 2000 Company Name － City , State Softimage, acquired by Microsoft in 1994 and then sold to Avid in 1998, created award- winning professional 3D animation software for the film, broadcast, and games industries. Designed and implemented a strategy for a mature product facing many new competitors, including price restructuring, strategic third party relationships, direct mail campaigns, and redefined product position. Crafted product demonstrations in conjunction with field sales and demo artists. Wrote and edited copy for brochures, press releases, web content, reseller sales guides, trade shows, and all internal and external product-oriented communications. Worked closely with R&D to prioritize features and drive the development schedule to many successful, on-time releases. Coordinated cross-departmental efforts for two major product releases, including engineering, quality assurance, documentation, packaging and manufacturing, order administration, marketing communications, and public relations. Director, 3D Products Jan 1991 to Jun 1997 Company Name － City , State Specular created one of the first professional Mac-and Windows-based 3D modeling, animation, and rendering systems used by broadcasters, special effects houses, and graphic artists worldwide. Specular grew to about 40 people and $12 million in annual revenue before being acquired by a larger competitor. As the seventh employee of this cutting-edge startup, I was involved with developing nearly every aspect of the company, including building teams and processes for technical support and customer service, quality assurance, product management, product marketing, and marketing communications. Education and Training International Affairs New School University － City , State Course work toward a degree in International Affairs Bachelor of Arts , Behavioral Sciences 2003 Concordia College － City , State GPA: Summa Cum Laude GPA: 4.0 Behavioral Sciences, Summa Cum Laude, GPA: 4.0 Computer Science and Computer Graphics and Animation Hampshire College － City , State Concentration in Computer Science and Computer Graphics and Animation Skills Digital Video, Online Advertising,

DIGITAL-MEDIA

FAMILY ADVOCATE Summary [Job Title] adept at identifying and documenting cases of child abuse. Skilled at finding and implementing the best possible solutions. Highlights DCFS Child Welfare License Behavioral therapy Empathetic Sound judgment Passion for social work Court procedures familiarity Accomplishments Managed a caseload of more than fifty to forty-five clients at any given time. Experience 04/2011 to Current Family Advocate Company Name － City , State Recruit in neighborhoods that are close to the Head Start/Early Head Start centers that are below poverty level, in social services agencies, homeless shelters, resource events for children and families to make aware of free government child care services for low income families. Assist forty to fifty-five eligible families in applying for Head Start/Early Head Start child care services. Meet with families to find out their needs and goals, and refer families to services to successfully meet needs and goals. Encourage families to get involved in children's education by explaining to the parents that children's daily attendance is important to learning, attending Parent Meetings, participating in Policy Council to be able to make decisions in the program, volunteer in the Head Start/Early Head Start classrooms, and educationally connecting with children at home. Document families progress in the system ChildPlus. 09/2005 to 02/2009 Family Care Manager Company Name － City , State Handled ten dependency cases in the state of Florida and five dependency cases out of state. Conducted evaluations on homes of parents, relatives, and non-relatives for safe placement of children. Performed monthly home visits at children's current residence to monitor wellbeing of children. Referred parents to services to assist with case plan completion to reunify with children and case closure. Responsible for being present at court hearings and reported the progress parents made on case plan. Gone to multiple staffing to discuss the status of the cases and followed all recommendations. Documented cases on program Home Safe Net/FSFN. 08/2004 to 06/2005 Sales Associate Company Name － City , State Assisted customers in locating items in the department. Recognized for bringing in most sales in the department. Cleaned fitting rooms. 09/2002 to 05/2004 Student Assistant/Building Manager Company Name － City , State Signed in customers to play pool. Collected money for pool usage. Promoted to Building Manager for displaying hard work and performing well on assigned work task. Education 2004 Bachelor's of Social Work Western Connecticut State University Skills child care, Council, government, Meetings, money, progress, sales, social services, staffing

ADVOCATE

PRE-SERVICE TEACHER Summary Seeking a middle grades  math or science teaching position where I can contribute my creativity, classroom management, and instructional skills. Education and Training Bachelor of Science : Middle Grades Education (Science Concentration) May 2017 North Carolina State University , City , State GPA-3.0 Associate of Arts May 2014 Caldwell Community College and Technical Institute , City , State GPA-3.45 Experience Company Name City , State Pre-Service Teacher 03/2017 to 04/2017 Independently taught a 7th grade science study hall class Constructed lesson plans, observed, and taught 7th and 8th grade Biology Implemented technology and hands on learning activities in the classroom Made modifications and accommodations for ESL learners Helped instructors construct lessons that align with 21st Century Science Education Company Name City , State Pre-Service Teacher 01/2017 to 03/2017 Observed, assisted, and taught in a 7th grade science classroom Planned and prepared daily lessons a week in advance of teaching them  Modified instruction and assessments to fit learners needs Attended 7th grade team meetings, staff professional development, and parent conferences Company Name City , State Sports Supervisor 02/2016 to 03/2017 Checked in officials and participants upon arrival to their designated sport Cleaned facilities Gave First Aid help, and was CPR certified if that was needed Set up fields/facilities before games Company Name City , State Clothing Specialist/Cashier 07/2013 to 08/2014 Provided customer service Maintained a tidy workspace Ensured correct currency in the tills upon closing of the store Stocked, blocked, and set up shelves/displays Skills Time Management Creativity Effective Communication Patience Multi-Tasking Organizational/Planning Critical Thinking Teaching Accomplishments Supervisor of the Bi-Week Rookie Official of the Year  National Honors Society NCSU Club Volleyball Certifications CPR & First Aid

TEACHER

PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills

PUBLIC-RELATIONS

Y FREELANCE UX/UI INTERACTION DESIGNER Summary Combined with work experience in Architecture to move forward with a new career in User-Centered Design . The priority is to create great experiences for users while always keeping in mind company needs and goals . Experience Freelance UX/UI Interaction Designer City , State Company Name / Apr 2017 to Current LegalChat App Design  Created Interactive Prototypes , Low to High-Fidelity Wireframes , logic flows, visual design and Icon Provided content strategy, UI design direction, User experience design Freelance UX Researcher City , State Company Name / Apr 2017 to May 2017 Usability Testing for Airbrush App Scheduled and conducted remote usability test s to observe user behavior on interaction Discovered insights and created infographic report for company UX/UI Designer City , State Company Name / Mar 2017 to Apr 2017 Website Redesign for Bay Area Chinese Musician Association Produced content strategy, UI design direction , and user experience design Deliverable included heuristic evaluation of current site, competitive research, persona creation, site map, low to High-Fidelity Wireframes Architectural Designer City , State Company Name / Aug 2015 to Apr 2017 Architectural design specializing in educational projects Teamed with Senior Designer, Project Manager and consultants, created design product for educational projects (LACCD, USC, UCLA) Created material schedules and furniture specification, meet with college users and furniture consultants to improve users' experience​ Lead Graphic Designer City , State Company Name / Sep 2009 to May 2010 Design for University IMechE Student Chapter Established 1st IMechE (Institution of Mechanical Engineers) Student Chapter in China, organised national presentation competitions Created designs for marketing solutions , such as billboards, logos, shop signs, printable & movable ads and more EDUCATION Master of Arch and Design University of Michigan 2015 City , State , US Bachelor of Engineering University of Nottingham 2012 City , UK Certificates and Honors User Experience Design Certificate with Honors - BitTiger, 2017 Interaction Design Specification Certificate - UC San Diego (on Coursera), 2016-2017 Leadership in Energy and Environmental Design Accredited Professional ( LEED AP ) - USGBC, 2017 The BP Achievement Award - BP, 2011 Skills Sketch, Illustrator, Photoshop, Indesign, Invision, Omnigraffle, HTML5, After Effects, Keynote, Revit, Rhino, AutoCAD, Watercolor , Bluebeam, Design Thinking, UI/UX, Graphic Design , Story Boarding, Mandarin

DESIGNER

SALES ASSOCIATE Summary Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature. Experience 01/2016 Sales Associate Company Name － City , State Provided high-quality customer service to optimize customer purchasing and payment process. Initiated inventory control measures to sustain stock levels, and helped to order new inventories. Educated customers on available product options to meet and exceed customer service experience. Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. 01/2014 to 01/2015 Cafe Attendant Company Name － City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Greeted customers and provided excellent customer service. 01/2013 to 01/2014 Food Prep Company Name － City , State Responsible for the production and plating of desserts. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Helped with preparation, set-up, and service for catering events. Spoke with patrons to ensure satisfaction with food and service. Prepared food items. Education 2016 High School Diploma Manchester Central High School － City , State Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies Skills Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality

SALES

PRODUCTION ASSISTANT INTERN Summary Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting. Experience Production assistant intern Oct 2015 to Jan 2016 Company Name － City , State Assist casting directors, producers and actors with audition process Organize schedules, video and audio files Handle cameras and various production equipment Assisting with setup for printer and profiling Assist with locked computer account  Social media relations intern/ Teacher assistant Jul 2015 to Dec 2015 Company Name － City , State Collect and retrieve Data Research and aggregate content for Media Literacy Week event Social Media Community Engager Manage Press Release and social media post schedules Social media creative distributor Teacher assistant to professor at CSUN in mass communications research Maintain blog tracking and social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 to Jan 2014 Company Name － City , State Provide self defense training to students of various ages ranging from K-12 to adults Answer incoming and outgoing phone calls Provide customer support Attend weekly marketing and business instructor meetings Attend and assist with community marketing events Skills /Interests Skills: Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy Interests and Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory Education Bachelor of Arts , Cinema and Television Arts 2016 California State University Northridge － City , State , United States Coursework in Pre and Post production Coursework in Network Program Development Coursework in Creative Script Writing

ARTS

INCLUSION TEACHER Professional Summary Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise. * Interventions & Behavioral Control * Technology Integration & Analysis * Educational Principles & Formulas * Develops and Implements Lesson Plans * Communications & Interpersonal Skills * Classroom Management & Assessment * Special Education/Teacher for the Visually Impaired * Elementary & Secondary School * Transition and Social Assistance Core Qualifications Proficienct Experience Inclusion Teacher 01/2010 to 01/2011 Company Name City , State Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students. Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework. Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements. Produced progress or status reports for parents or guardians. Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices. Teacher / Special Education /Teacher Behavior Specialist 01/2005 to 01/2012 Company Name City , State Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing. Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students. Work closely with parents to promote at-home learning and independence; provide referrals to external resources. Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs. Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question. Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff. Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support. Occupational Teacher 01/2005 to 01/2010 Company Name City , State Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices. Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential. Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards. Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests. Speech Therapist 01/1991 to 01/2005 Company Name City , State Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results. Maintained accurate and detailed records of students and performed evaluations. Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters. Collaborated with student's service providers and generated community referrals. Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children. Education Master of Science degree : Special Education Preschool Handicapped Children Hampton University City , State Special Education Preschool Handicapped Children Master of Science degree : Education Education Bachelor of Arts degree : Special Education Hearing Impaired Children Hampton University City , State Special Education Hearing Impaired Children Bachelor's BA degree : Special Education / Hearing Impaired completed Special Education / Hearing Impaired completed Interests Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5 Skills academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision Additional Information Volunteer Experience and Community Affiliations *Daycare Children Tutor - Reading and Language Arts *After School Program Tutor - Grades 1 through 5

TEACHER