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<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Continuous error of "paper jam. Clear paper then press OK." #HPcpIN
agent: Hi Pal. Thanks for the tweet. I could assist Which printer is it ? Did you try power cycling the printer? I can send steps 1/2 Please click to send us the reply as a direct message: 2/2
user: It’s a deskjet 3515 all in one
agent: Hey Pal. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.
user: Hi.. I tried doing the hard reboot nothing worked. The problem is still the same “Paper jam”
agent: Look for obstructions in the input tray, output tray, cartridge access area and underneath the printer. 1/2 For instructions follow: Keep me posted. I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.
user: Hi.. I tried doing hard resetting and rebooting, the issue is still not sorted. Can you please send your technician to check
agent: Hello, please click below to send us a private message and I will look into this. Thanks! ^ Maya The customer is complaining that there is a continuous paper jam issue. The agent asked to look for obstructions in the input tray,output tray,cartridge access area and underneath the printer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: worst flight ever, broking seats, no in-flight entertainment for eight hours, rude staff, broken suitcases & trip hazard in front of emergency exit. Will only fly to Orlando now!
agent: Hi Stephen, sorry to hear about your experience with us. Can you please provide us with your flight number and date? We'll then pass this to our Customer Experience team for their attention.
user: BA2037 10/11/2017 & BA2036 24/11/2017
agent: Thanks for providing us with your flight information, Stephen. We'll be sure to pass on your feedback to the relevant managers. I know it won't change how your journey was affected but it will highlight areas that need improvement.
user: I look forward to the relevant managers response.
agent: Hi Stephen, I'm afraid you won't receive a response from one of our managers. This had been passed on internally for feedback purposes only.
user: How would I go about receiving compensation for the poor service and the broken in flight entertainment system on a long haul flight ?
agent: Please DM us your booking ref, full name, email address and flight details and we'll be able to look in to this for you, Stephen. Customer is complaining about the experience in the flight ever like broken seats, no entertainment for 8 hours, rude staff etc. Agent suggest him to DM his booking ref, full name, email address and flight details and they will be able to look in to this.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Absolute lack of proper use of technology as still is unable to link the the mobile app w/ the upgrade list at the gate
agent: You should be able to view the standby and upgrade list, Carlos. Check out the following for details:
user: The stand by list was empty and employees blamed the systems and last minute ticket purchase as the reason. #lies It gets better. overhead bins are empty & passenger are being forced to check bags. reasons: on time departure. 9 passengers are late. Lol
agent: We're sorry for your frustration, but we're glad to see that our folks were able to get you upgraded.
user: Another #lie. I am not upgraded. Don't care. I am sharing my views of poor airport operations & terrible use of technology
agent: Our sincere apologies, Carlos, as we were looking at your flight from earlier today. The customer complains that AmericanAir is unable to link the mobile app with the upgrade list at the gate, the standby list was empty and employees blamed the systems and last minute ticket purchase as the reason. The agent says that the customer should be able to view the standby and upgrade list via provided link and says that they are glad to see that their folks were able to get him upgraded.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Is there any reason your macOS app tells me *every* time I boot about “Smart Sync” getting pretty damn annoying.
agent: Hi Chris, could you let us know more about this notification? Is it appearing as a pop-up, or in the Dropbox desktop application? Please DM us a screenshot of the message so that we can investigate this matter further, thanks!
user: It is this, every time I reboot.
agent: Hey again Chris, can we assume that you’ve gone through the “Learn More” or do you always “Close” the notification announcement? Thanks in advance!
user: Have definitely clicked the learn more. Quite a few times.
agent: Hi again, you should be able to disable the notifications of the Dropbox desktop application using the Mac settings in the Notification tab to prevent further prompts in future.
user: I realise I can do that, I was kinda trying not to turn off the whole feature due to one notification recurring.
agent: Hi again, one more thing we’d like to check, if you click the Dropbox desktop application from the menu bar, the ‘Notifications / Recents’ should appear, clicking Learn more from that area should dismiss it permanently. Customer is complaining about the dropbox which is popping up everytime they boot about smart sync. Agent updates that they can disable the notifications of the dropbox desktop application from the main menu bar, where the notification/recents will appear, by clicking learn more from that area will dismiss it permanently.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I tried to utilize the trial period for Creative Suite, but got sick and couldn't do so. Is there any way I can have another trial?
agent: The trial for Creative cloud is for 7 days. Have you tried it? .
user: That's just it, I couldn't use it before it expired. I'm also having trouble downloading Acrobat back to my hard drive on my MacBook Pro. Is it no longer free even if it's not the Pro version?
agent: We have the trial only for 7 days for the latest version of the Creative Cloud.
user: Why is it telling me I can download without a credit or debit card and then the trial activation fails precisely because of that not being the case? If I tried the Photoshop trial, would it be the same thing? The trials seem more irritating than the subscriptions.
agent: Hi, we're so sorry for the frustrating experience. The software is same for both trial and paid versions. A trial app can be used only once for 7 days on 1 computer and email id. The plan can be purchased here. Let us know if this helps! Customer is complaining about not able to utilize the trail period of creative suite. Agent updated that trial app can be used once for 7 days on 1 computer and email id and also send the URL of the plan for purchase.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Pathetic service! It was a gift, thanks for ruining it. No update given even when the mistake was made by your courier service!!
agent: I'm sorry to know about this situation. I do understand that there was no mistake from your end, (1/3) However, please be informed that orders once returned cannot be re-instated. In this case please place (2/3) Please don’t provide your order details, we consider them as personal information. Our Twitter page is visible to public. a new order with the fastest shipping speed and we'll ensure to deliver it asap. (3/3)
user: Sir. When did i return this order ? Please read properly! It clearly states "possible delay due to arrival at incorrect courier facility" First u people deny delivery then on complaint u tell the customer itself that "we do understand it's your mistake"! WoW! ! I still need this order ASAP or atleast a full refund ASAP! This a lapse on part of ur courier service and you are blaming me! Outrageous
agent: We've responded to your query here: Kindly check.
user: i have sent an email to ur support team as well. kindly check
agent: If you've emailed our support team. I'm sure they would reach out to you with an update on the order. Customer is complaining on the incorrect courier facility. Agent asked customer not to share order details with anyone as it is considered as personal information and updated that order will be shipped ASAP.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: This is how customer are harrassdd in India.even after porting for 6 mnths,they will take legal action.they have time for this and bigger fraudster are not targated.agencies please look into it
agent: Sorry for the trouble caused, as checked, there is some outstanding amount to be payable on your account, we request you to please clear the sme.
user: I have called the number mentioned in sms, and it was conveyed to me that this number is permanently closed. Can u please educate yoir system and guys? I have requested to close this account 4 months back and still i am being charged? How ethical it is to scare customers for 2611/- ? Is this is how customer care works? Its mental harrassment
agent: Sorry for the inconvenience cased to you. As checked, there is outstainding on your account and your number is temporarily disconnected. And as checked, there is no deactivation request on your account. We request you to clear outstanding. (1/2) We request you to clear outstanding on your account. Please visit the nearest Idea store. You can locate the nearest My Idea store on this link Regards, Ganesh (2/2)
user: Ganesh, your systems may not be correct.if no. Is disconnected,why i am beig charged? This number is ported. Please check status
agent: We are sorry for the inconvenience caused to you. As checked you number is barred due to nonpayment the number is temporarily is disconnected. Hence request you to visit nearest Idea store for disconnection after clearing the outstanding amount. Customer is complaining about that they are requested to close this account 4 months back and still i am being charged. Agent request to visit nearest idea store for disconnection after clearing the outstanding amount.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: End of 5p bags only option is 10p Bag for Life. +Plastic in a BfL so more polution. But ⬆️ profits?👏🏻#puttingprofits1st #bagtossers
agent: Following a successful trial we've decided to remove all single-use carrier bags, & instead offer our customers a new Bag for Life at 10p. During the trial, we found that our customers bought significantly fewer bags, with sales reduced by 25% in trial stores.2/6 The feedback we received was that our Bag for Life, which is made from 94% recycled plastic helped them to move to re-usable bags. 3/6 The other great news is money from the new Bag for Life will go to continue to support thousands of community projects across the country! Customers can vote for their favourite local schemes in-store by picking up a blue token at the checkout. 5/6 We've already given more than £33 million to over 6400 local community projects in the last 2 years! TY - Jayne 6/6 The customer saying that the plastic in a Bfl is so more pollution and now the company is able to profit on remaining 75% of sales. The agent is replying that they are trying to remove all single use carrier bags and offering customers a bag at 10p.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey why is your #android #app not letting me to cancel my booking? I'm logged in with my BA Executive Club credentials.
agent: If you're the card holder, this should work. Could you DM the booking reference in question?
user: It worked from the desktop browser, but it doesn't work from the mobile app. The app opens manage my booking as web, hence the error.
agent: Understood, sorry about that. I've noted it's Android, I just need to know the type of phone you're using and the browser. Android 1/2 tend to stick with Google anyway. I'll pass this to our Fault Reporting team. 2/2
user: Built-in browser in the app, so default Android browser. I use vanilla Android from Google. Many thanks!
agent: Thanks for that! Could you DM the model of the phone and your booking reference, with your name, email and contact number for security? 1/2 They've said that it may be something quite small in the booking which will throw it off and would like to check. 2/2 Customer is unable to cancel booking from his android mobile. Agent informed customer that they will check on it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: The Moto Z2's are garbage and you know it. Why did you sell me two of them?!
agent: Have we done any trouble shooting to fix the issue?
user: Tried, yes. Succeeded, no.
agent: Have you done a factory reset or gotten new SIM cards?
user: Haven't gotten new SIM cards. Are you eluding that 2 new SIMs are faulty?
agent: You've gone through trouble shooting steps and nothing have worked, try a new SIM card before the extreme of a factory reset. You've gone through trouble shooting steps and trying a new SIM card might help.
user: I'm pretty sure it's the Moto Z2's. They're an $800 paperweight.
agent: Let our repair reps take a look at it. The customer is complaining that their moto z2 was not at all good and not functioning. The agent responded and told repair reps to take a look at it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi. When is the next train expected to leave Euston and arrive at Milton Keynes?
agent: Hi there, lines have now re-opened so services will begin to run.
user: Ok. Is there still a replacement bus service running from Luton Main to Milton Keynes?
agent: I believe so yes, if you speak to station staff, they will advise.
user: Just arrived at Luton Main. No staff have been told about a bus service. There is no bus. I've got a taxi. Where can I claim taxi receipt?
agent: I'm sorry to hear this, you will need to claim delay repay by visiting he train operators website you were travelling with. Customer is enquiring about the timings of the next train and also asking about bus service. Agent replied that they need to claim delay repay by visiting train operators website.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: have got to be the worst company eveeer! They’ve completely gone down hill it’s ridiculous!
agent: Hi there, sorry to see this. Is there anything we can help you with on here? -Jack
user: Doubt it, the only thing you can really do is recruite staff that are less rude & unhelpful? I swear your customer service is getting worse :(
agent: Should you wish to discuss further, please DM the issue and we can get this logged for you - Katy
user: I was basically told I couldn’t take a toy back cause I didn’t have the recipet even thou I’ve never had the problem before. So now I’m stuck with a toy I don’t want
agent: Hi, what toy was it that you wanted to take back and was this a instore purchase?
user: It was two a dancing peekaboo and a talking hey duggee. They was brought for my daughter but yes was an instore purchase
agent: Was the item brought by cash or card?
user: I’m not sure they was a present for my daughter
agent: We would require proof of purchase to show the toy was purchased from us, however, this doesn't always have to be a receipt. It can be an e-receipt or bank statement also. - Katy Customer is complaining about staff and services of the company. Agent updated the customer to DM for for further assiatance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My Animoji‘s are being sent as pictures! How do I fix!
agent: If you're running into issues with the Animoji's on your iPhone X, we'd like to help you out. Do you see the Animoji recording before sending your message? Also, please let us know which version of the iOS software you currently have installed.
user: iOS 11.1.2...phone says up to date. Yes Animoji moves while I try to record. It won’t play back to me before sending or after.
agent: Does the receiving party see the animation?
user: No. See it as a picture.
agent: Are you sending the Animoji as a sticker or in its normal form? Send us a DM.
user: How do you figure out which you are doing? It is now working. I don’t know why it stopped and sent as sticker and then began to work again.
agent: That's great news! Have fun sending Animojis. The customer is saying that Animoji's are being sent as pictures from his phone and says its resolved after some time. The agents asks whether Animojis are recording before sending the messages, what version of iOS is installed and asks to DM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: This should just be one song. It contains multiple songs on spotify.
agent: Hey Dietrich! Can you send us the URI or link of the similar tracks you're referring to? We'll have this checked for you /AL
user: Its the only version on spotify. The first 3 minutes is the song in the title. After that a very long pause and more songs.
agent: Gotcha! We've reported it to our Content team, so they'll be able to fix it. Great detective work. /AL
user: Still not fixed!
agent: Hey there! We've given our content team a nudge about this. Hopefully we'll have a fix soon /AG
user: Third time's a charm? STILL NOT FIXED. How about push instead of a nudge this time?
agent: Hi again! Not to worry, we'll give them a tap so this can get fixed soon /JP
user: Still not fixed... do you guys even have a content team? Or is it just one guy in a room without internet?
agent: We do, but we're sorry if it still hasn't been fixed. Rest assured that we're passing on all your feedback about this /AY The customer says that it contains multiple songs on spotify, the first three minutes is the song in the title, after that a very long pause and more songs. The agent asks to send them the URL or link of the similar tracks the customer is referring to and says that they have given their content team a nudge about it and also that they are passing the feedback.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hello, I’m having an issue with a prepaid card I purchased is there someone I can talk to?
agent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have?
user: I just want to connect my card to PayPal, but when I try it says declined by bank But when I call it says I have $35 what can I do to fix it
agent: Good morning. We'd like to assist, however we do not have access to the Prepaid Platform via this channel. Please call the number on back of the card for assistance. They're available 24/7. Sorry for the inconvenience.
user: But when I call all it does is tells me my balance on th card
agent: Please press zero and # (repeatedly) until a rep is on the line. Customer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: it took me 10+ minutes of spotty wifi to even tag you. Please improve your service to Carthage. It feels like the Stone Age ☹️ This is actually insane. I've hit retry so many times, and I keep getting kicked off the wifi. It's 2017, why is this happening? Please help
agent: Rachael, we do apologize for the delay. Do you still need assistance? If so can you please can you please DM the ...
user: Personally, I don't need assistance, as I and the majority of the students here have the same problem. I'd suggest talking to the college... ...because the college is the one especially getting ripped off. My hotspot is better than this "quality" of internet. That's saddening.
agent: To clarify you are connecting to the wifi that is being provided by your college?
user: Correct. They use your service. All the students want is reliability. We aren't angry, just defeated. 😶 They claim they've gotten a... ... better plan, but the quality keeps dropping.
agent: Is this in some sort of student housing?
user: Correct. But I'd imagine a quality difference would be that high, as it'd be similar to hotel wifi? Except hotels have more users.
agent: I would suggest having someone from the school reach out to us so that we can look into this. The customer is complaining that whenever is trying turn on wifi or hit on retry button he is getting kicked off from the wifi. The agent asked the customer to dm for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Issue while exporting a PPro seq in AME - colors over saturated & 1 shot was too bright & washed out. Any thoughts? #postchat #PremierePro
agent: Hi Clint, are colors exporting fine in PPro? Change the renderer in Media Encoder & try export again. Thanks.
user: Everything looks fine straight out of PPro. Tried rendering ProRes 422HQ & H.264 w/ modified Vimeo settings from AME. Had issues on both. The crazy thing is, only 1 shot out of a 15-min seq looked too bright & washed out. Other shots looked over saturated. Haven't tried any other settings B/C those 2 were the only ones I needed for this particular project.
agent: Let the expert review & respond. In AME preferences, General > Premiere Pro > Uncheck "Import Sequences natively"; Media > Uncheck "Enable accelerated Intel h.264" & test.
user: I'll give it a shot. Thanks.
agent: Feel free to reach back out if you need anything else! We're always here to help. Customer complaint about facing an issue while exporting aPPro seq in AME. Agent request customer to check with AME settings.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: you have at least 8 if not more employees and only two of them are helping customers.....
agent: Hi! Thank you for chatting. How can I help you? - AW
user: Work on customer service please......
agent: I understand your concerns. Are you seeking assistance? - AW
user: I'm at one of your stores and you have 8 employees not doing a thing....
agent: Please DM us providing the store information to further assist! - AW Hey Marshall, this really concerns us. Shoot us a DM and elaborate so that we can further assist. -Resolution SupervisorNP Hey Marshall, were you able to have your main issue addressed at the store? -Resolution Sup KS Hey, we hope that your issue was addressed at the store. A feedback can also be submitted on Customer is complaining that the employees at the store are not helping customers. Agent requests for the store information and to submit a feedback.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving
agent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us know if you need assistance.
user: After updating I can no longer use my pressure sensitive drawing pen on Illustrator. Every other application works fine. Every time I update adobe software something is drastically changed. Don't even get me started on Dreamweaver, one of the worst html editors ever.
agent: Let me loop in an expert to review & respond shortly, please excuse the delay if any. Thanks!
user: Basic things like selecting anchor points are so difficult in Illustrator as well. This thread covers my feelings on this.
agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP. Hi, Sorry to hear that you are facing issues with CC 2018 version of AI. Since you've multiple queries, let me try to answer them one by one. Old settings can be imported while installing the newer version (screenshot). Let's try to check the Illustrator first and then I'll loop in a DW expert as well.
user: Ubee pen and monitor. Windows 10. Thanks
agent: Thanks for the details. It's a third party device. Did you check if there's a driver update pending/available. I would also request you to check it once with a regular mouse and track-pad, just to make sure or isolate the issue. Customer is complaining about the software which is automatically updates and then all the settings, changes they made are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Hi, how may we assist you today ? - Ed
user: Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account. Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account.
agent: Hi There, as we checked booking no found with the guest name and flights details. May we have the screenshot of the payment slip?
user: It mention unsuccessful but it hv deducted the amount from my account So I nid to ask u did I hv success to buy my ticket? My booking list got this flight ticket..
agent: Hi There, booking number MQFTPX, payment have been posted and valid. itinerary sent. Thank you. -Prabu
user: Just now I hv received the email regarding the confirmation of flight ticket... so that's mean u hv received the amount alrdy? Ok thank you
agent: Yes, Elin. Booking is confirmed with payment. Make it a great day :) Thanks-Sha Yes, Elin. MQFTPX:: Booking is confirmed with payment. Make it a great day :) Thanks-Sha
user: Ok thank you😊
agent: Our pleasure, Elin. Take care and have a great day ahead! :) -Amie Customer is complaining about amount has been deducted from bank account but received the email transaction is unsuccessful. Agent updated that booking is confirmed with payment.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need assistance with some staff travel tickets issued through MyIDTravel. Can you follow back? Thanks
agent: Hi Guillermo. We're unable to assist with any staff travel bookings. You'd need to contact staff travel directly for help with this.
user: May I have a phone number or email to contact them? Thank you!
agent: Hi Guillermo, we would recommend you speak to MyIDTravel if you have tickets issued through them.
user: I don't have issues with MyIDTravel and they asked to reach out to BA directly. I have requested several refunds for unused tickets
agent: We're truly sorry Guillermo. We're not able to assist you. MyIDTravel will have contact numbers to assist you.
user: I have contacted MyIDTravel and they say BA needs to help me with the refund. Please provide a phone number or email I can use. Thanks
agent: Hi Guillermo, as previously advised, this is something we're unable to assist with. Please contact MyIDTravel or 1/2 speak internally with your employing airline. 2/2 Customer enquirers about staff travel booking. Agent informed to contact MyIDTravel for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any help for an alarm that goes off every day on Watch 3 but isn’t listed in the alarms? ?
agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.
user: I have opened up alarms and there are none listed. I have asked Siri to clear all alarms and she says there are none. I have tried to set an alarm exactly the same and then delete it and that doesn’t work. This only started when I Switched to watch 3 from 1
agent: Okay, thanks. Those are great steps. Let's try restarting both devices to test.
user: Both? I don’t have the watch 1 anymore. I will restart my new watch I restarted the watch. The alarm still doesn’t show and I won’t know if it is gone until 7pm tomorrow
agent: Thank you for getting back to us. Our apologies for not being more clear. By both devices, we meant the phone and watch.
user: Ok. I have restarted them both now
agent: Great! Please DM us with the results of the restart. The customer is seeking help for an alarm that goes off every day on Watch 3 and he says that isn't listed in the alarms and he asked siri to clear out all the alarms but she says there are none. The agent asks to restart both the phone and the watch and asks to DM the results of the restart.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: So obvious why a #failing, T5 completely DEAD, more staff then passengers, terrible customer service, & still can't get on my plane even though it was not due to leave for 50min.
agent: Hi Thamin, if you arrived after check-in for your flight had closed we wouldn't be able to accept you for the flight. Even if the airport is quiet, check in times still need to be met.
user: Natalie I was 5min late. Plane wasn't expected to leave for 55min, airport was empty, pretty sure security would be too, (would guess the plane was too)I'm confident I could have made it to the gate with ample time, with just a tiny bit of your help.
agent: Hi Thamin, I'm afraid this isn't something we can offer any flexibility with. It's not possible to check in for a flight after check in closes, as the system doesn't allow it. Late arrivals can cause flight delays and we apply the same policy to everyone, not just when it's 1/2 busy. I can understand your disappointment, but it's your responsibility to arrive at the airport in good time and complete check in before it closes. S. 2/2
user: Just for clarification 🤔- so you never allow anyone and have allowed in the past people that are late for checkin? Could you kindly direct me to this policy too please. And are you sure Beth that the system does not allow you to do late check-ins?
agent: We're sorry, Thamim. If you follow this link, it does advise you Click check in essentials. It is your responsibility to arrive at the airport with enough time.
user: You've not answered all my questions - I take my responsibility for being 5min late, but your staff could have easily (assessed it's not busy and) check me in.
agent: We appreciate the points you've raised, Thamim. However, once check in has been closed, we're unable to reopen a passenger list. We hope you understand we have to be fair and consistent with all of our passengers. 1/2 This means our staff wouldn't have been able to make an exception when you travelled. We hope this message helps to clarify our position. 2/2
user: Thank you for the response- but it doesn't suffice and is unacceptable, you're flights are always delayed and customers get no compensation. You also make different exceptions for different people it seems
agent: EU compensation depends on the reason for a delay or cancellation, Thamim. Not all flights are eligible as not all reasons are under our control. We're sorry you remain disappointed, however, as previously advised it's your responsibility to make sure you arrive at the 1/2 airport and check in, in time for your flight. We're unable to hold a flight for a passenger if they are late. Our position remains unchanged. 2/2
user: Natalie - do me favour, let's quantify this: how long on average it takes to get from checkin desk to the furthest boarding gates at T5? And for the record I wasn't asking you to hold a flight, the plane wasn't due to leave for 50min (and it was still delayed by 20min)
agent: Hi Thamin. It can depend on a lot of factors. We appreciate you may not have been asking to hold the flight. If you're late to check in, there isn't any way for you to make the flight, even if the flight is delayed. We're sorry you remain disappointed with our response. The customer says that he would have been allowed for check in since he was delayed by only 5 minutes. The agent replies that any customer wouldn't be allowed for check-ins if arrived after check in is closed and it applies to all of their customers.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what is your policy on swipe and sign cards. As I have been refused twice! Even tho was told via your fb page I could.
agent: Hi Sallyann - we do accept both Visa/Mastercard gift cards - Raj
user: Hi there. Please can you tell them at my local store that. The keep refusing. And said h.o. said they don't. Please help. I could not get any shopping. It's the only means I have to buy some right now and i always shop at Morrison's. Thanks x
agent: hey Sally, please confirm the Store you visit so I can look into this - Taz
user: Hi there it was willenhall west midlands branch. The lady said she called head office and they said no. But I don't think she did. Thanks x
agent: Hey Sallyann, I've just been speaking to our Duty manager Donna who's now aware we accept these. Be sure to ask 1/2 for a member of the Management Team if there's any issues going forwards :) - Taz 2/2 The customer is asking for the policy of the swipe and sign cards as its been refused twice for him from the store. Agent is asking for store details the customer visits and added that that they do accept the Visa/Mastercard gift cards.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: When you don’t pay for Spotify the experience is really shit, worse than the radio… where do I click to upgrade: ? If you want me to pay money for downgrading then experiencing a much *not cool* experience please show me how to give you my money again
agent: Hi Tim! We'd love to help out. You can upgrade to Premium here: 🙂 /MU
user: Didn’t seem to be any option that I could find in the iOS app
agent: Sorry for the confusion. It's not possible to upgrade within the app, but you should be able to subscribe by heading to the link we've provided. Hope that helps /PB
user: Thanks for the clarification ;-)
agent: You're welcome! Let us know if you ever need us again. We'd be... /PB Customer is enquiring about how to upgrade to premium because he didn't find any option in the iOS app. Agent states it isn't possible to upgrade within the app and where he can upgrade by sharing an URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I can no longer upload my music? Any suggestions on how to fix this? Thankyou!
agent: Hi Candace, we'd like to help. Share more details and we'll see what we can do. Thanks!
user: Thank you so much for replying, Not sure why I cannot upload any more? Any thoughts on what I can do? Thanks again :)
agent: Mind sharing a screenshot of the issue? We'll check it out.
user: I will do! Thank you :) Does it have to be in mp3 format or can music be mp4's as well?
agent: The music can be uploaded in MP3 and other formats. More info here:
user: Everything seems to be great now! Thanks again for your help, I love your service :)
agent: You're very welcome! We're here if you have any other questions. Customer is complaining about failure in uploading the music. Agent requests to share some screenshots of the issue and states to upload in mp3 as well as other formats.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi can you guys help me? I just got the pumpkin pumeler and i cant equip it its said i have to unloked the normal variant first
agent: Hello there, I apologize for the delay. What platform are you currently playing on? Are you receiving any error messages?
user: Im currenly playing on ps4 No No error message
agent: Can you provide me with a video/screenshot when you received this content? Please keep me posted. Thank you.
user: I dont have a screen shot when i got it but its the same in the picture when i got it And i got it around 11am(MYT time zone)
agent: Can you provide me with your gamertag? Thanks.
user: raziqeriqgary886
agent: Please clear your systems cache. Refer here for more info:
user: Ok thanks
agent: Let me know if you still come across this issue. If so, I'll send your case up for further review. Customer is complaining that he had got the pumpkin pumeler and i cant equip it and its said they have to unlocked the normal variant first. Agent updated that to clear the system cache.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Can anyone help with this? Should do a re-install?
agent: Hello, Lezlie. Let's take a look at this. To better assist you, tell us more about your concern.
user: I'm getting the dreaded blue screen of death with a stopcode. Well that one is green but I also get this blue screen.
agent: 1/2 Are you a part of our Windows Insider program? If yes, we suggest creating us a thread here to better help you with your 2/2 concern: Thank you.
user: Yes, I am part of the insider program, but this is a bit above my head. Thanks!
agent: We got your DM, Lezlie. To resolve a blue screen error, check this link: Customer is seeking a help to re install the application and complaining that screen appears like blue. Agent updated an URL to the customer to resolve the issue of blue screen error.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: could you tell me if there is an alternative number to call aside from 0906 706 0010 we can’t get thru this number
agent: We're sorry you've had difficulties getting through to us, Luchi. You'll find all of our contact numbers here: Alternatively, we'd like to help you if we can. Please DM any reference you have, your full name, home and email address and the details of your query. 2/2
user: It is an issue where we can't check-in online and not sure what is the reason. Perhaps you can have a look on this record - PE558R Is there a way for you to check this record PE558R as currently we are being blocked to do online check-in we are experiencing this error - Access to this booking has now been prohibited due to too many unsuccessful attempts.
agent: Hi Luchi. Sorry for the late reply. It's nothing you're doing wrong. We've had a few intermittent problems with online check-in, so you'll be best checking in at the airport.
user: Hi Neil, Thank you and yes that’s the only solution we can think of right now. We just wish we have someone from BA that we can talk to, at times like this, though we appreciate your effort in giving us your time via Twitter.
agent: Hi Lucho. It was my pleasure to be able to help. If you have any issues like this or regarding a booking. To save yourself waiting on the telephone, contact us on Twitter as we're here 24/7 and always available to offer assistance. The customer is asking whether there is any way to check the record PE558R as currently they are being blocked to do online check-in, they are experiencing error like "Access to this booking has now been prohibited due to too many unsuccessful attempts". The agent asks to DM any reference, customer's full name, home and email address and the details of the query and asks to contact them on Twitter for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: What am I suppose to do about about failure to update the app? how do I turn off these alerts? 😡
agent: We'd love to help. You can turn off the automatic updates option in Settings > iTunes and App Stores.
user: Will this stop those stupid notifications?
agent: Yes, that is correct.
user: Did as instructed... didn’t stop the alerts! Not my problem if can’t get there act together! FIX THIS! The consumer should not be responsible for the failures of the developer. Take it out with What do I do about this? are you planning to update this????
agent: If you're still receiving those alerts, let's move to DM so we can check a few more settings. Customer is complaining about the failure to update the app and asks how to turn off the alerts. Agent updates that if they are still receiving those alerts then let's move to DM so that they can check with few more settings.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Please add support for other U2F capable browsers like Opera and Firefox (via plugin). Having to use codes is a right pain! !
agent: Hey there, we can pass this suggestion to our dev team as a possible improvement!
user: Thx. Opera works 👌 with Google & Github U2F logins. Dropbox prompts for sms code, useless if no 📶. U2F !=📶 dependent.
agent: Thanks again! We’ve made a note of this and passed over your feedback to our Developers ✍️
user: It's now October and it still doesn't work. Google 'sms 2fa insecure' to see why you should drop SMS 2FA and enable U2F in _all_ browsers.
agent: Hi there, we’ll pass your suggestion onto our dev team. Just so you’re aware, Opera isn’t a supported browser for... 1/2 ...Dropbox.com. You can see the supported browsers at the following page: 2/2
user: It's obvious Opera isn't supported. Don't hide behind this excuse, it's not the 90s anymore: 'best viewed in Netscape'. The prob != Opera… as U2F works perfectly with Google and Github in Opera. SMS is 2FA insecure, unreliable and cumbersome. It rarely works where I live. FYI simply changing user agent in Opera to Chrome allows U2F logins on Dropbox. This doesn't take months to add, or require special support. And finally, Firefox _is_ a supported browser but U2F logins don't work on Dropbox, whereas they work on Github.
agent: Hi again, can you let us know which OS are you using? Please DM us details so we can further look into this! Thanks! Customer is requesting to add support for other U2F cable browsers like Opera and Firefox via plugin since they have to use codes in a right pain. Agent updates that this has been sent to developers team and requests to DM details to have a further look into this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Missed the game and probably losing my DVR content.. Thats quality time with my wife and its priceless thanks you
agent: We do apologize for the inconvenience. Did the box lose power?
user: Ive already spoken with 2 techs... Both lost service with me... Neither called me back... I think someone is comming to my house tomorrow after 9am but I have no confirmation and am not calling again.
agent: Did you get a trouble ticket number?
user: No... And I was on the phone with the last tech for over an hour
agent: Was your issue resolved?
user: No... I currently have no service and an error message labeled APOO on my box.
agent: Was a technician visit scheduled? What was the outcome of the call?
user: Ive already answered both of tthose questions
agent: Can you follow and DM back so we can have an agent help you?
user: No thank you
agent: Ok, let us know if there is anything we can do to help. Customer is having some issue with service. Agent informed to DM the customer, So that they can have an agent to help.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Seriously, You've cancelled the 20:49 from BTM to Frome on the day I have a late shift, and the next one's at 23:20.
agent: Hello. I am sorry for the cancellation, please travel to Westbury on 2124 and speak to Station Staff on arrival. - Jordan
user: Thanks. As I have a season pass, will I have to make a formal complaint to have any hope of compensation or a goodwill gesture?
agent: What type of Season Pass do you have please, Emily? - Jordan
user: Monthly pass between Frome and BTM, expires on 4/11. I travel 5 days a week, sometimes including weekends & am often delayed on my way home.
agent: Compensation would be given upon renewal if the punctuality and/ or reliability targets have not been met. - Jordan Customer is complaining about the cancellation of a specific train. Agent states that they would provide compensation upon renewal.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Is trying to tax my donation to the #BasedInUganda charity 50% for wanting to leave property that has NO POWER for DAYS! I will keep after until our employee is either MOVED to another nearby location OR my money is 100% REFUNDED so we can go to hotel
agent: Hi Don, we're sorry to hear this. Please DM us the reservation code so we can investigate. We're standing by.
user: You already have it from my other account for my handyman business As explained before the private abuse IS OVER! Customer Service in MY WORLD means taking a financial hit if need be. While fixing tub leak broke toilet tank REPLACED toilet tank
agent: Thank you for this information, Don. We have located your account and see that you have a case open with the appropriate team. 1/2 We have updated your case notes and asked that your Case Manager follow-up with you directly. We appreciate your patience in the meantime.
user: Absentee Host LIES TO ME & delays solution for EXTRA DAY & feels he should be rewarded with 10 days reservation balance
agent: Hi Don, we have asked a Case Manager to follow up with you directly. Please delete your other tweet as it contains sensitive info.
user: No! You can DEAL WITH ME HERE! People with the upperhand NEED A BRIGHT LIGHT SHONE ON THEIR DEALINGS Wow just wow, could this trip BE ANY WORSE! Somewhere along the way she actually DID pick up a mosquito borne disease. Has receipt for shots
agent: We see that your case manager is in touch with you via email regarding on the refund. Meanwhile, please kindly be reminded that Airbnb 1/3 doesn't accept third party booking. More info can be found here: if you have more questions. Thank you. 3/3 Customer is complaining that they want to leave the property that does not have power for days where they are trying to tax their donation and they will keep until their employee is either moved to another location or their money is 100% refunded so that they can go to hotel. Agent updates that they can see their case manager is in touch with them via mail regarding on the refund and provides an URL for more information.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: we are being offered a null upgrade on P4XM94 can you help to process this?
agent: Hi Stewart, we can certainly check to see if the upgrade is still available, and we're following you now so you can DM. Please confirm your full name, booking reference, email address, and postal address. One of the team will look into this and get back to you asap. 2/2
user: Stewart mcpherson P4XM94 __email__ 2 chapelton mains westkilbride ayrshire KA239LU Any news ?we would like to get checked in
agent: Hi Stewart, I'm sorry you've had difficulty confirming the upgrade offered on our website. We've been experiencing some technical issues 1/3 2/3 with our system and unfortunately the offer is being shown isn't valid. I know this isn't the response you were hoping for and I'm 3/3 sorry to disappoint you further. Customer is enquiring about the offered and wants to upgrade the same. Agent informed that they will check and updated that they are facing some technical issue on website.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: when will the dark choc digestives be rolled out to all stores? I need teh chokky bikkez!! :)
agent: Hi, they should be available to buy now in stores. Can you DM me your postcode? I'll check your local stores. Thanks - Gemma
user: Use NG18 2AH as that my old work near home :)
agent: Hi Olly. I can confirm this store has a high stock level of this product. So stock up and enjoy! :) - Alisha.
user: Which one? Oak tree or Chesterfield road? And where should they be stocked? I've checked oak tree today and no dark choc bix :(
agent: Hi Olly, sorry we weren't more specific it was the chesterfield road store that has them in stock.
user: Oh sweet. I'm all over that tomorrow. Thanks for your help :) Today, my dreams of dunkin dark choc bix in my T were crushed when I arrive at the ches rd store 2b told they had no stock. I r sad panda. They also checked all local stores. No dark choc digestives (Tesco brand) anywhere. Help me, Tesco. Tears run from my face :'( <\3
agent: Hey Olly, I totally understand your disappointment. Can you tell me if its the North store or the South store, so I can double check? - Beth
user: Hi beth, I went to the main Chesterfield road store, the big one in Mansfield. They checked all local stock though and there was none. :'(
agent: Hi, I'm sorry that there was no dark chocolate digestive biscuits. The store had a delivery and the biscuits are on the shelf . TY - Eve
user: Ok so Chesterfield road Mansfield store has them now?
agent: Hi Olly, that's correct :). Looks like your tea dunking dream is back on the cards.- Peter
user: Oh I hope so Peter. My choc bic craving is through the roof. Thanks to you all for your assistance. Fingers crossed :) Can you check the Mansfield Chesterfield Rd store stock of this product as I'm gonna go soon :)
agent: Hi Olly, I have checked the store and they do have stock of the Mcvities Biscuits on aisle 8, enjoy!! TY - Jill
user: Its the tesco brand ones, and they did have them today so I bought 3 packs. They are accidentally vegan biscuits you see :) McVit are not.
agent: Hi Olly, I'm so glad you managed to get the Tesco own brand choccie bics. Dark chocolate is my favourite kind too. Enjoy! :) - Liz Customer enquiring that when will the dark choc digestives be rolled out in all stores. Agent replying that they should be available to buy now in stores and DM his postcode and he will check their local stores.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi there we have a holiday booked through you but operated by
agent: Hi Talie, if you made your booking with our Holidays team you would have to speak to them directly. Their contact details can be (1/2) found here
user: I didn't book with the holidays team was literally just booked online and want help with the flights? We're abroad and 6 hours behind So quite a bit worried! They are all phone numbers and we don't have international calls
agent: Apologies for the confusion, Talie. Is your booking for a flight only? If so please DM us your full name, 1/3 booking ref, email and contact number. If you have a ground element attached, such as hotel, 2/3 you'll need to contact our holidays team. Please follow this link for our contact details:
user: Do they have an online contact? As mentioned we can't ring internationally and we're just asking for some help regarding transfers
agent: You'll need to call 0208 707 4480 I'm afraid. You need to discuss any changes over the phone, sorry. Customer enquires about the bookings which he had made with @AmericanAir instead of booking with @British_Airways. Agent states that the changes will be discuss over the phone itself.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any updates on the 09:31 Bham to Manchester Piccadilly. Just says delayed
agent: Hi, unfortunately we do not currently have an estimate as to when this train will arrive at Birmingham.
user: Is the 09:57 running on time?? Or will it be stuck behind the 09:31?
agent: This service is currently expected to arrive at 09:51. The earlier train has now been terminated at Bromsgrove.
user: Can you provide me an update on these times? Because we still haven’t reached Wolverhampton and there’s a broken down freight train on the track ... so is this subject to more delays?
agent: The service in that screenshot has been terminated at Bromsgrove and is no longer running.
user: We got told that this is the delayed 09:31 service that I am currently on ... several announcements have been made. ... and it’s supposed to arrive at 10:59 ...
agent: I believe the service you are on is currently expected to arrive at Manchester Piccadilly at 11:32. Customer complaints that an update on the 9:31 Bham to Manchester Piccadilly which says delayed. Agent updates that the service they are on is currently expected to arrive at Manchester Picadilly at 11:32.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need help!! !
agent: I’d be happy to help! What are you needing assistance with?
user: My sisters account has been locked as it has been linked to an account with a negative balance though this is not possible!! !
agent: We’d be happy to look into it further. Have your sister call in or reach out to us here or on Facebook.
user: She don’t have twitter and your call centers have been ABSOLUTELY useless
agent: Calling in will be the fastest way to resolve any issues or if she has a Facebook acct she can reach out to us there. Thanks! M
user: Called in 4 times now with no resolve this is ABSOLUTELY disgusting
agent: 2/2 Facebook by visiting or she can email us at __email__. We'll be happy to talk with her. Sorry to hear you're still having trouble. We won't be able to discuss your sister's account, but she can also contact us on 1/2 The customer have a big problem. The agent tried to solve the problem and offers choices to the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Signed in as subscription owner and can't see my subscription or raise support ticket - is there someone I can contact?
agent: We recommend filing a free subscription management support case here: you have already tried this, do you get any error message? 2
user: I have (signed in as different user user): You don't have support permission to create a support request.
agent: Could you send us a screenshot of the error message?
user: Sign in as global admin > subscriptions (1 & 2) Sign in as subscription owner > subscriptions (3)
agent: It doesn't look like you are on the right page for creating a free subscription management support case. Can you 1 please click here: Then click on +New support request and choose Subscription management as the Issue Type. Just checking in to see if you managed to create a free subscription management support case?
user: Yes I did - thank you! All sorted now! Thanks again.
agent: Great! Thanks for letting us know :) The customer says that he Signed in as a subscription owner and can't see his subscription and he asks to raise the ticket to get the issue resolved. The agent recommends filling a free subscription management support case in the link provided and asks whether he gets any error messages and then asks to send the screenshot of the error message and follow the provided link for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: waited in all day for my parcel to get this email. Next day delivery at its best I see. Absolutely fuming, what a waste of a day, I suppose I've got to wait in all day tomorrow now!
agent: I'm so sorry to hear your delivery was not made today! Keep us posted if it does not arrive tomorrow.
user: I'd much rather have an explanation as to how it failed?
agent: Happy to help, Xan! We don't have access to your account via Twitter. Please contact us by phone or chat and we'll be happy to research this closer for you: Please keep us posted!
user: Somebody emailed me, they marked it as high priority to be delivered today, it's now saying it's been delivered, I rang my mum, she said nobody has come to her door at all. I've now sent another email. More fuming than yesterday now!
agent: Sorry to hear that. Can I ask if you've checked with your neighbours or any safe locations around the property?
user: Yes we've checked, they have said that the driver scanned the parcel and sometimes it comes up delivered when it hasn't. My mum is going out at 3 they've promised it will be there. They will investigate it as it should have been delivered yesterday.
agent: Thank you for that information! Please keep us posted on the outcome! Customer is enquiring about the delayed delivery and false email which states that the product is delivered. Agent requests to contact them by phone or chat and to check with the neighbours or any safe locations around the property.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey Guys, Please can you check your inbox, i sent a message a few days ago. We need to sort this out. :/ #guiltyconscience
agent: Hi Saadia I'm sorry for the late response, we've been very busy across all of our social media channels. btw, if your "hole punched" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu btw, if your "hole punched" Oyster card is attached to an online web account, you can still get a refund of the balance when you cancel it online. Regards Chiedu
user: Hi Cheidu, thanks for getting back to me. No worries about the late reply, it's cool. I bought a new oyster card so that's sorted but how do I pay you back for the journey? I don't want the police coming to me in 20 years time, locking me up just when life was about to get good.
agent: Hi Saadia, don't worry, I doubt the police will come a knockin' :-) We don't encourage travelling without a valid ticket.
user: Thanks Chiedu, i'll make a donation to the amazing Children's charity Hope you have a lovely day/weekend.
agent: Great choice ( ), have a fabulous weekend too ;-) Customer is asking to check the inbox where they have sent a messages few days ago to sort it out the issue. Agent states that without valid ticket they will not allow to travel..</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: DVR did not record any of my Thursday shows. Not cool #grrrrrr
agent: Oh my. We can look into this issue for you. Did you get any error messages? -Allan
user: No just stopped working. Reboot has it working again, but no idea there was an issue.
agent: Ok. Do any of them show up in the missed recordings folder? -Allan
user: I don't see a missed recordings folder. Lost & found says show did not record for unknown reasons
agent: Ok. Please let us know if this continues. We may need to replace the box if it does.-Allan
user: Will do. First time I’ve had an issue. Thanks.
agent: You are most welcome. -Allan Customer is saying that DVR does not record any of the thursday shows. Agent updated that there is a need to change a box due to missed recording folder.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How I’m paying for you raised my fees and took away the one channel my mom actually watches?! My contract almost up too... #bye
agent: We don't want to see you go. What channel are you referring to? Let us know, we want to help.
user: I received the information as to why the channel was removed but you increase my bill now I’m paying $250 no thank you
agent: Did your contract expire?
user: It’s about to
agent: Have you spoken to anyone on this issue?
user: No
agent: Understood, are you authorized on the account by chance?
user: Yes I am
agent: Great! Our billing office is currently closed, however we can create you a link to use for the morning is that ok?
user: Sure thank you for your help
agent: Here you are, see you in the morning! Customer is complaining about the removal of certain channels even after paying the fee for them. Agent states that their billing office is currently closed and requests to reach back in the next morning.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Good morning. When did your policy on carrying guitars on board change?
agent: Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to?
user: That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I’d been informed before travelling.
agent: Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2
user: Well, it’s just never been policy before — as far as I know — that guitars are outright not permitted in the cabin. 1/4 If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there’s a high damage risk in the hold 2/4 But if I bring a guitar in a hard case, it’s definitely going to get checked into the hold — so then I risk damage from baggage handling 3/4 It’s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end 😕 4/4
agent: Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2
user: Thanks. I’ve been on E170s where the ground crew have said, “The flight’s full, no way it’ll fit”, then there’s been a dozen empty overheads
agent: Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2 Customer is telling that the he was informed during the check in that guitar should be carried out in hard case but not informed earier. Agent is replying that they will try to allow it to store in cabin for that particular travel.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I have just recieved an email with the confirmation for my pre order of payback delux edition but I don't know where the code is
agent: Sorry for the trouble! We're here to help! Could you link us to the item you are referring to, so we can take a closer look?
user: Need for speed payback delux edition for PS4
agent: (2/2)Your content code will auto-populate, Just click 'Confirm' and your content will be added directly to your PSN account. Click on the 'Redeem from link found on the Thank You page & sign in w/ your Playstation account. (1/1)
user: Where is the thank you page? The code was not entered automatically It takes me to the redeem code page but it doesnt auto populate the code
agent: Based on the screenshot this won't be avail until 7 Nov at 0:00. You'll then click the link that says "Access your content"(1/2) You should also receive another e-mail letting you know when the content is actually avail, with a similar link. (2/2) Customer is asking about the email received with the confirmation of my pre order of payback delux edition but don't no where the code is. Agent says they should receive another e-mail lettering when the contest is actually avail, with a similar link.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why can't listen to anymore? 🙁 Cc. HELP!
agent: Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME
user: Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue
agent: Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME
user: I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02
agent: Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME
user: It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps.
agent: Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME
user: I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available Could it be because I activated the Premium trial and it just went back to the free version?
agent: You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU
user: The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue
agent: Can you DM us your account's username or email address? We'll check things backstage /MU The customer says that he can't listen to @18979 anymore and says that he is not getting any error message but nothing happens when he just pressed PLAY. The agent asks whether the customer getting any errror messages when tries to listen to The xx, then asks to send over device model/OS and the spotify version and then to DM customer's account username or email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Lost your phone trick or treating last night? Have no fear you can file a claim quickly on
user: I canceled my service with y’all cuz u guys charge 200 for Iphone six which is less in a market value! Rip off
agent: It’s our mission to get you reconnected as quickly as possible and for less than the retail cost of a replacement phone. We are always here to help anyway we can!
user: Well IPhone 6 retail don’t cost 200 dollars ! U guys just lost 2 years customer! When I called y’all u didn’t wanna help now I ready😂👍
agent: Have you already filed your claim? who's your carrier?
user: Sprint! I did file claim then refused only to know u guys sending me IPhone 6 for 200 and called sprint canceled my protection plan
agent: We'd hate to lose you as a customer. Many find they save with the deductible. Please let us know if we help further.
user: U guys are a joke! That’s it
agent: We'll be glad to discuss the policy with you further. Please send us the best number to reach you.
user: 8324394039
agent: Thank you for this information. To confirm, is this also the mobile number associated with your claim? Please DM us the claim number or mobile number associated.
user: I canceled the claim and Insurance what do y’all want? I went to Apple store and fixed my phone! Yes that’s the number associated
agent: Please let us know if we can offer you any further assistance.
user: And I sent u my speaker ion block party u didn’t fix the battery! Its the second issue y’all are joke!
agent: We'll be glad to take a look into this for you as well. Please DM us the claim number and where your speaker was purchased. The customer is complaining that they were charged 200$ for iphone x6 which is less in the market. The agent asked to dm them the claim number and where they have purchased.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hello. My wife and I are travelling back from London to Liverpool tonight from celebrating our 20th wedding anniversary. Any chance of an upgrade to first class? I am staff? Please :-)
agent: Hi Robbie, happy anniversary to you and your wife :) I'm afraid we can't promise anything on upgrades but we can do our best to contact the Train Manager to see if there's anything they can do. Which service are you travelling on?
user: Thanks for the reply. We will be on the 20:07 from Euston to Liverpool, coach A seats 17 and 18. We are still in Brussels now.
agent: Ok, could you please drop us a message when you board the service and we can get the Train Manager to double check to see if there's availability/what they can do for you :)
user: Great. Thanks we will:-) We have boarded the train!
agent: Thanks Robbie, we'll just get a message out to the TM now, where are you sitting please?
user: Coach A seats 17 & 18. Thanks
agent: Thanks Robbie, Thanks Robbie - sorry I just realised you sent us that info earlier. I have messaged the TM for you so will let you know as soon as we hear back The customer is asking that can they upgrade their seats. The agent updated that they were afraid to promise but can able to best to contact the train manager to see something they can do.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: just brought a new charger and threw away the packaging because i never had a problem with them fresh out the box. Why won’t my charger work? And nothing is wrong with my phone port because my car charger works fine.
agent: Let's get to the bottom of the situation together. What happens when attempting to use the cord? Are we using it with a power adapter or in a computer USB port?
user: Power adapter and it doesn’t charge at all but my old broken cord charges the phone just fine from the power adaptor , and it was past time for me to buy a new cord so i did only this one doesn’t charge
agent: Let's rule the power adapter out of the issue and attempt to charge your iPhone with this cord either in your car or in a computer's USB port. Please DM us the results.
user: Sent y’all a dm .
agent: Are you able to send a DM using Twitter's website? If not, you can connect with us via phone or chat here:
user: I sent you several DMs did you not receive them ? I can screenshot them for you See i DMed you a long time ago you haven’t responded
agent: Sorry for any confusion. We'd like to continue working here with you. Let's make sure we've gone through all the steps under "If your device charges slowly or won’t charge":
user: My device won’t charge . But it’s okay. I will never buy another Apple charger anyway. They are overpriced and don’t work. I got a $5 generic pink charger from the gas station and it charges my device just fine.
agent: We understand wanting to get your Apple Charger working again. Was it purchased directly from Apple? Let us know in DM and we would love to look at some service options together. The customer is complaining that his iphone was not at all charging. The agent asked to dm to look at the service options together.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My Epson Dot Matrix printer stopped working on my Windows 10 Pc’s for no reason, need this for work, any fixes? ?
agent: Hi, Rolando. Let's investigate this further. Were there changes made to your device prior to this issue? Are you getting any error messages? What troubleshooting steps have you tried so far?
user: No changes, just the normal windows 10 updates the printer is a epson 300 lx ii the PC is a windows 10 Lenovo all in one.
agent: 1/2 Microsoft and your printer manufacturer have determined the cause of the issue and are working together on a solution. This problem is not related to the printer driver, so installing current or older printer drivers will not resolve the issue. 2/2 For now, we recommend checking this thread:
user: Wow ok are there any work arounds how will I know when it’s fixed? ?
agent: Microsoft will provide an update as soon as the issue is resolved. Continue checking our Twitter page for updates.
user: Thank you will follow.
agent: We would like to know about your experience with the support you received here on Twitter. Please take a few moments and respond to this survey: Customer is complaining that Epson dot matrix printer stopped working on his windows 10 Pc's for no reason need this for work any fixes. Agent updated that Microsoft will provide an update as soon as the issue is resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes?
agent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings > About Device/Phone > Software info /JS
user: Android 7.0, is that what you mean?
agent: Yup, that's right. Could you try restarting the device? Does the issue persist? /JS
user: I have restarted and the problem is still there.
agent: By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO
user: The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting?
agent: Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI Customer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Name must be capital letter?
agent: Hi, name correction has already been made accordingly. Kindly refer to your email for the revised itinerary. Thanks - Ed
user: Thank you.. May I know is it the name must be all capital letter?
agent: it does not matter if its in small or big letters.As long as the spelling is correct .it is fine..=) .Thanks-Emir
user: May I know if I want change my flight charges will be how much?
agent: You can go to Manage my booking in your AirAsia profile to change your flight date and time via modify, however>> >> flight change fee and fare difference(if new fare is higher) will be charged. You can only >> >> make changes up to 48 hours before schedule time departure. -Jimy Customer is enquiring about entering name while booking a flight and about the additional charges for changing the flight. Agent states that the flight change fee along with fare difference will be charged and suggests to make changes up to 48 hour prior to scheduled departure.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi Kindly let me know how you can help me replace my line. Phone lost but still on.
agent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confirm your full name, ID ..cont ...number, last airtime top up and three frequently dialed numbers.
user: Am at a replacement center but lost the original card with pin n puk. Had changed pin too. Please see DM. Thanks!
agent: Share a reachable contact number and the number to be replaced for assistance. We are dealing. Customer is requesting for assistance in replacing the line. Agent requests for the name, ID number, last airtime top up and 3 frequently dialed numbers.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please follow up with the original post Someone willow lawn Richmond Va is asking then changing apple ID pw's to gain access to personal information on returned iphones
agent: Thank you for letting us know. We'll be addressing this matter. -LC
user: employee named Michael here asked for the apple pw's and 2way auth and shortly after both accounts had pw's changed I personal work in mobile security and this is unacceptable. You dont need the 2 way authentication to wipe the account from the device This is a complete breach of privacy on your stores part. I hope this is quickly corrected before it becomes legal
agent: This concerns us. Please send us a Direct Message, so that we can further assist you. -LC We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -LC Customer complains that two employees have changed the apple id pw's to have the access of personal information on returned iPhone. Agent ask to DM for further assistance and the local team will investigate about this.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating
agent: Hi, please send us a DM so that we can further assist you. -RA
user: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it
agent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA
user: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it.
agent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD
user: Airport and Nelson
agent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD
user: 80503
agent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD Customer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered.
agent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused.
user: That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible customer service TBC Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC
agent: We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers.
user: One of worst customer service experiences in my life You'll be getting many complaints and claims from passengers.
agent: Hi Stephen, we're sorry about your experience. We will be feeding this back. Customer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: bit quieter this week. Last week they allowed a thief to run. Poor language and fights last week.
agent: Oh no, sorry about that! Is this a meal from the cafe you're referring to? Chris.
user: Yes. I'm a regular customers lasagne with garlic bread and salad but garlic bread was missing. Not as good. Oh the noise was in the store by entrance when thief was caught abusing and swearing. Have it on video too. Not nice. Kids around.
agent: Could you confirm the store from our store locator? Dan
user: London Colney potters bar Hertfordshire. London Colney st albans hertfordshire
agent: Thanks for confirming. Can you send a picture of your receipt? Dan
user: Manish is the manager. My mum has receipt check with Manish he will remember from Friday 11.30 as I asked him .
agent: Was this in regards to the change made to the cafe's lasagne or the disruption at the entrance? Reid
user: The lasagne. Why change what worked, and was very nice.
agent: Oh right, I've fed this back to the relevant department for further investigation. Mariya Customer is complaining that last week they allowed thief too run away and poor language and fights. Agent update that they had fed this details to the relevant department for further investigation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Is everything OK with your service?
user: I just want to cancel it.. no one is answering!
agent: Why do you want to cancel?
user: Because I moved to a place with no Verizon coverage..
agent: Ah, to cancel services, you would need to call in to 1-800-837-4966.
user: They just said they can't help me and should call tomorrow? Its been two days now I'm trying to cancel this service this is not acceptable
agent: That is correct. We are unable to cancel service from the platform. You have to call.
user: Well I yesterday I have been calling and no one is answering,, anyway I will try again tomorrow and we'll see..thanks
agent: The best time to call would be on Monday from 8A - 9P. The customer is complaining that he was about the services but no one is reponsing. The agent asked them to call at 1-800-837-4966 for cancellation and asked to call them at mo.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’ve got an A button on brand new one x controller that doesn’t seem to register every time. What can I do?
agent: Hi there. To be sure have you tried this with brand new batteries or with a USB cable?
user: Batteries are new, but I sit too far away to be wired. I’ve only had it a week.
agent: We want to see if that causes any changes can you test that for us? We will be closing soon but our AM crew will check in.
user: Will check that out when I get home. Thanks for the response Yeah, so still having issues with the A button on my Scorpio controller. Any other ideas?
agent: In this case, let's have you check in with our chat team for some further assistance with getting that repaired
user: Got it all figured out. Thanks for your help!
agent: Great to hear! Feel free to reach out should you have future Xbox Support questions! Happy Gaming! Customer is complaining about a button which is not functioning in his gaming controller. Agent is requesting to try out using a new battery or usb cable.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Hi John, could you please follow us as this allows us to get back in touch regarding your DM. Thanks ~ Dean
user: Ok
agent: Hi John, I'm afraid if used and depending on the item, the store may reject a return if the item....
user: This is the item
agent: Hi John, I am sorry but it needs to be still in the original packaging in order for you to return it. - MC
user: It's still is so what's the problem how about customer satisfaction
agent: Due to the type of item and due to it having been removed from the packaging, the store can refuse to...
user:
agent: ... accept the return if the product has no fault present. I can only apologise for any inconvenience ~ Dean
user: It is still in the same package so where do I go from here doi get a refund
agent: If it has not been opened then you can return it - Hayley If it has not been opened then you can return it - Hayley Customer is enquiring about returing an item. Agent updates the customer to return the item, if its not been opened.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button.
agent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted to book on another device?
user: Yes. I tried using my mobile Phone and im trying to press access but it doesnt work.
agent: We’re sorry you’re having this issue, Mona. Have you tried to empty cache or delete temporary Internet files?
user: Yes. Still nothing :(
agent: We're sorry to hear that, Mona. We recommend using another device or browser. Perhaps your card issuer can give advice too.
user: I finally did it! There is only one problem to solve. My name is Mona-Andreea but the dash is missing from my name on the website and its like this Monaandreea. How do i change my name?
agent: Hi Mona, we don't use the dash on our systems and your names will be one due to the space available. When you complete you passport 1/2 details you can add the dash here. This will not affect your travel as it is a norm across the industry. 2/2 Customer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: >Sets auction for no foreign shipping >Gets a winning bid from Taiwan >Relists with same rule >Gets winning bid from Egypt Fix this
agent: Hi! You'll want to go to My eBay > Account > Site Preferences, then select 'Edit' next to "Block buyers who". On the next 1/2 page, check the box "Buyers in locations to which I don't ship"; that's how bids block along w/ shipping rules. :) 2/2
user: Thanks, I will try that now. I thought just the no foreign shipping check would be enough. Will I be charged fees for relisted/unpaid bids?
agent: So long as you're following the unpaid item case process ( any final value fees will be credited 1/3 back. When you need to relist an item standard insertion fees apply, but if you still have free-insertion listings left 2/3 in your monthly free listings promo (visible on your Selling page), then you won't need to worry about fees. :) 3/3
user: Doesn't seem to be a Site Preference option on the phone app. Even tried a link via their forum and it takes me to a basic summary page. 1/2 And when trying it on the phone browser even clicking Classic Site (desktop mode) it won't let me see any Site Preference option Found it via Desktop mode on the phone browser but was pretty difficult doing it this way. Will set that second option now. Thanks.
agent: Glad you were able to find it - have a good evening! Customer is enquiring about the fee on relisted/unpaid bids. Agent updated customer about the fee-listing promo.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Also, Adobe Acrobat Pro is just as shitty and crash-prone as I remember it.
agent: Hi, how can we help you? Which issue are you having with your Adobe software? Can you provide details for your issue?
user: "Fill and Sign" chooses inconsistent decimal font sizes that I have to fix manually, and crashes every few minutes. Preview's Annotate is much simpler and faster and free.
agent: Hi, does this happen with all PDF forms that you using for "Fill and Sign"? Have you updated the app yet?
user: Yes and yes. + the permissions on all my PDFs are now screwed up - I can't open them in Preview anymore, only on Reader.
agent: Hi Sandra, I would suggest to reinstall the Adobe Reader app to see if this helps the issue. Please post this issue on our forums too. Sandra, here is a link to our forums to post the issue to.
user: Uninstalling Reader and rebooting worked to resolve the file permissions problem.
agent: Hi Sanda, good to hear that. Thanks for the update. Please let us know if you have any questions or need further help. Customer is complaining about the adobe software in where "fill and sign" selects inconsistent decimal font size fix manually and crashes every few minutes. Agent suggested to reinstall the adobe reader app and ask to reach out for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #TuesdayThoughts -when you walk into & the person working the floor asks if you “have a transaction today” 🤔😆😳 #Gr8MarketingPlan
agent: Were you able to complete your banking today? Let me know if you need me to look into something for you. I'm here to help.
user: I just do not understand this vending machine language at all. Super creepy 4 years I’ve avoided walking into your bank b/c somebody runs up to me & asks if I have a transaction. Ummm... NO, I’m here 4 the brownies!
agent: We appreciate the feedback, Jen. Did you visit a specific branch? If so, provide the address so I can share this properly.
user: happens at every branch...vending machine lingo. No one wants somebody coming up 2 them at the bank 2 ask if they have a transaction. #WEIRD
agent: I appreciate you providing your input. I'll be sure to share your feedback with our support team. The customer is asking why the vending machine not working because of which no one could do any transactions. The agent asks which specific branch the customer visited, the address of the branch and says they would share the feedback with their support team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My dad is unimpressed with advertising a product as available when it's actually not available anywhere.
agent: Hi, can you DM the item number & your delivery address postcode so I can check this for you? Tina
user: Sure will do that now. It's false advertising to not have a product available nationwide but to leave it on the website as available. Pathetic. And this has been the case for the past 2 days. Not just a one off.
agent: Hi Indi, can you send me over the cat number and your postcode please. Ryan
user: I've done this already
agent: Hi, it looks like this item is just currently out of stock due to it being a popular item. 1/3 If you text the cat number along with your post code or a store post code to 61201 you will recieve a text 2/2 back letting you know if we have stock and when this will next be in stock. 3/3 Customer is complaining about advertising a product as available when its actually not available. Agent informed the customer that the product is out of stock and inform to send the cat number along with post code by that they will come to know when the stock is available.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I can't seem to share songs anymore. Help
agent: Hey, we're here to help! Can you let us know what's happening exactly? Are you getting any error messages? We'll see what we can suggest /KM
user: The app crashes everytime I try to share a song, then it restarts playing the previous song.
agent: That doesn't sound right. Does logging out then back in again make any difference? /KM
user: Nope, I also tried uninstalling and reinstalling the app. Here's a recording of what I'm experiencing.
agent: Thanks for sending that. Can you let us know your device's make/model, as well as the Android and Spotify versions you're using? /RH
user: Device is Huawei Google Nexus 6P. Android 8.0. Spotify ver 8.4.21.508
agent: Could you DM us your account's email address or username? We'll take a look backstage /RH Customer is complains about spotify apps not working properly. Agent asked the customer android details, spotify version and informed to look backstage.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I've noticed my monthly bill increasing, it's now $70 for internet alone. What's the cost for basic internet service. I even have my own Wi-Fi router...
agent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value. If the package or service you currently have does not fi...
user: I didn't get to see the rest of what you were saying
agent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value... If the package or service you currently have does not fit your budget or needs, we encourage you to phone in to 1-800-892-4357, or visit a store location to best address that.
user: So you guys have more than one INTERNET ONLY package?
agent: Pricing and packaging inquiries and changes, must be handled by a billing agent. I wish I were able to assist more with this, but it has to be handled appropriately, to ensure accurate information is provided and proper changes are made for you.
user: Thank you, I will keep you posted.
agent: If you need any other help, we are always here for you. Customer complies on high internet charges. Agent assisted the customer by making some changes in the plan.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: nice hasn’t left the first station and late already. Impressive
agent: Hi John, which train are you on?
user: Reading Waterloo It’s NEVER onTime
agent: Sorry for the delay John, this is because the train was late out of the depot this morning.
user: Oh good. That makes it all ok then!! Don’t worry about the huge amount of people that will now be late So why is now geting later down the line.
agent: Due to leaving Reading late your train was behind a GWR service. You are no longer behind this train and should lose no further time. Customer is complaining that the train has not yet left the first station and late already. Agent updated that due to leaving reading late your train was behind a GWR service.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Cheers I've not even left Bristol Temple Meads and I've already missed my connection at Newport because you've decided to stick another carriage on just in case. I won't get home until 9pm now.
agent: Hi, sorry for the delay. What was the departure time from Bristol? -Andy
user: 14.54 the train was on time until the extra carriage silliness. I had a 9 minute window in Newport but there's no way I'm gonna make that connection now unless your train enters a wormhole or breaks the land speed record.
agent: Apologies this is now 10 minutes late, where are you travelling to from Newport? -Andy
user: Bangor (Gwynedd). I'm screwed.
agent: Ok if you miss the connection next train would be 16:35 changing at Crewe. If you're over an hour late in to Bangor compensation would be due. -Andy
user: Thanks I'll hopefully get something. I just made it, I don't like running Andy, now I have to eat a chocolate bar to make up for it. Damn you!
agent: Glad to hear you made it, sorry for the exercise! -Andy The customer is complaining that the train was too late and delay. The agent apologizes and asks him to take for the next train.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hey my computer just stopped working after updating whats going on buds i cant even contact customer support on my laptop or phone! groovy!
agent: We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started?
user: windows ten? surface pro 2 i think i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... gave me error code 0x80300113
agent: 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers.
user: yes it was the fall update ive been on device manager it doesnt say anything needs updating
agent: If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here: Customer is complaining about the computer which stopped working after updating and can't even contact customer support on their laptop or phone. Agent requests to run the Surface Diagnostic Toolkit to check for possible corrupted files in the given URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: What is going on with the website .... literally going back and fore - to chose a store - check out - back to chose a store 😡😡😡 driving me insane!
agent: Hi, I am sorry for that, can I help you locate an item? Parm
user: I have my trolley ready to be checked out but it keeps going between the two screens I’ve had the same problem on my tablet app, tablet website & my phone. Will now try on the laptop.
agent: Oh no that's sucks, have you tried a different browser ~ Matt
user: I’ve now tried on the laptop but it is doing the same thing.
agent: Oh no :( I get this reported can you try again later please ?~ Matt Customer is complaining about the website literally going back and fore. Agent updated that they had reported it and get back to them after a while.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time!
agent: Hi Rhys, where are you travelling to please?
user: Fulwell to Waterloo
agent: The delayed 06:23 should be with you at 06:41 and will be running fast from Teddington to Waterloo
user: Thanks. ..why was there no detail of this on the website? Info board also not giving much in the way of information. ..
agent: The alteration to this service can be found on our JourneyCheck page here
user: So the is of no use?
agent: No, our website is
user: Which is the site I meant. ...which has only just been refreshed to show the delay..as the train pulled into the station.. ...and the info sign showing no information?
agent: Can you let me know please, was the display entirely blank? Was this on platform 1?
user: No, segment to show train arrival time just showed 'Delayed '. No further information then provided.
agent: Thanks for the info Rhys, we'll report this fault. Wants to know the time of the next train because the info board at the station is just showing delayed. Gives the time of the required train and will report the fault of the display board.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used to be fun. Now it's straight up depressing. What's up with this batched orders nonsense? Are you making us do twice the work by paying us a quarter of the effort? Why can't I tip my courier after two days? I'm deeply upset about this.
agent: We'd be happy to help! Please DM us the email address for your account.
user: No thanks. I'd just like the option to tip whenever I want. Bring that back because this is infuriating. You're not helping. So why did you cut the time to tip? Seems like you aren't happy at all to help. I want the option to tip my courier whenever I want and I want everybody else to as well.
agent: You can add a tip anytime. The tweet you are referring to is from an issue months ago that is now resolved.
user: Oh okay. So there is no time limit to tip?
agent: No. If the tipping screen is closed out for whatever reason, we can manually add the tip on our end. Customer is complaining about the stacking orders and batched orders and demanding to have an option to tip the courier whenever he need it. Agent requests to DM the email address and states that tip can be add anytime and for some reason if tipping screen is closed, they will add the tip manually.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How do I disable the Text Analytics API or at least regenerate the keys?
agent: Can you create a forum post with the tag “text-analytics-api” and send us the link?
user: Sure, but, what link?
agent: Your newly created forum's link. This way we'll get it to an engineer to better assist.
user:
agent: Excellent! Thanks!
user: No response yet to a simple question. Can you help me?
agent: You can use the following PowerShell cmdlets to delete the account:
user: I dont use Power Shell like Many thousand other users. Any other advice?
agent: Here's some info about regenerating keys via the portal:
user: I cancelled the service through Azure, but is active in the other link( website)?
agent: If you look in the portal, does it show Text Analytics API as active?
user: Happy, and to test it I used it. It still works :( I deleted it in azure, bu it is still active in the website. Any ideas?
agent: Understood, please could you Direct Message us with your Sub ID so we can take a closer look at this? Customer is asking how to disable the text analytics API or to regenerate the keys. Agents updates to DM with their Sub ID to take a closer look.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your online store no stock directs me to "check my local store stock" which I do, loads of stock but double the price?
agent: Hi Neil, our website and store are different parts of the business and the prices are different between the two. 1/2 I do apologise for the disappointment as it's not the outcome that you were looking for. I hope you find what you need. Thanks - Rishma 2/2
user: if your online and stores are separate business why doesn't your online store also invite you to check stock in competitors stores? same business, promotion manipulation to create footfall and inconsequential additional purchases in stores. which I believe you have acknowledged by re pricing the online price (£25) to match the store (£50) after receiving this message
agent: I will need your full name, address and email address. Thanks Calum 3/3 Could you please DM some details and I can get this query logged in and hopefully get an answer back to you as quickly as possible? 2/3 Hi Neil. I'm sorry for all this inconvenience and understand how annoying this must be for you. 1/3 Customer is asking to match online price with receiving price by creating online stores where it can be matched. Agent apologised for the disappointment and asked the customer to give full name, address and email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer
agent: We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here?
user: Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA Offer me a credit and an apology as I spoke w both agent n supervisor
agent: Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review.
user: What credit are you prepared to give me today? VAOUWZ USAir was so much more customer friendly. They bought AA, but ruined the USAir name
agent: We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve.
user: Which means no credit? As expected
agent: We're not able to offer anything. The customer is complaining that he was charged more than once. The agent asking the customer to dm his record locator and will share with the leaders for internal review.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I accidentaly put a wrong title for my niece name. Instead of MS. i put MR. Is it gonna be a problem because our booking is already confirmed
agent: Apologies for taking so long in responding to your tweet. >>> Kindly provide the booking number, passenger name and date of birth for further assistance. Thanks-Sha
user: Hi sha, thanks for responding. My booking number is: KZBCKZ Name: Alliyha Ashley Dacian Birthdate: Nov. 9, 2003 I may have written her name wrong too. Thanks for your help in advance and hope to hear from you.
agent: Hi Ivory, we unable found this booking KZBCKZ exiting at our system. Kindly provide us correct booking number and snap >>1/2 > shot of passport copy Alliyha Ashley Dacian then send via Dm. Thanks- Mariya 2/2
user: Hi good morning, This is the copy of our flight booking with you. I hope that everything will be in order. My niece doesn't have a passport yet. I hope to hear from you and thanks in advance. Ivory
agent: We’ve amend accordingly. Please check your mailbox for the revised itinerary. Thanks-Sha
user: Thank you very much for your help. I hope its not too much to ask. if its possible that you send the new itenirary to the email: __email__ I am having trouble opening my mail nowadays. I hope you understand. One more thing. Both of my nieces doesn't have passport yet. Is school ID okay during check in? Hope to hear from you. Ivory
agent: Hi Ivory , we had resent the itinerary to : __email__ . Yes , you may do so. Thanks - Nod Customer identified niece as a male in error. Agent has corrected nieces title to female.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please could you tell me if your squires gate store in Blackpool Lancashire accepts Apple Pay . Thanks
agent: Hi Roxanne, we do not accept the Apple Pay at the moment. Is that ok? Parm
user: Ah I have something reserved and My bank card is snapped so I only have Apple Pay
agent: Hey, we should be able to extend your reservation for a couple of days? If you would like me to do this please DM your reservation number. Natalie
user: I'm just thinking I can pay online to collect but will they accept the card as proof if it is snapped in half ?
agent: Hey, if you pay online for Fast Track collection you will receive an FT number and PIN via text/email and that is all you will need to collect. You will not need your card as proof. I hope this helps. Natalie
user: ive been trying to ring the argos store inside sainsburys at blackpool for 30 mins but no one seems to be answering
agent: Hi Roxanne. The store may be busy. - molly Customer asking agent that if its there any option for apple pay transaction. Agent provides information regarding fast tract collection.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the spam coming to my Outlook inbox is increasing no matter how much I report or block.
agent: Hi, Raquel. Let's check this. Are you using the Outlook app or via web browser?
user: web browser
agent: Thank you for the info. We suggest changing the level of protection in the Junk Email Filter: Hi, Raquel. Just doing a follow-up on your case. Are you still experiencing the issue with the spam? Hello, Raquel. Let us know on how we can improve our support here: Thank you!
user: yes I am. I tried & I couldn't find any settings in for spam. Also I get legitimate e-mails in my junk mail folder.
agent: You may check this link for an alternative way on how to manage your email spams: Keep us notified. How did everything work out? Following up with you to see if your issue got resolved? We’d love to hear back from you about your experience with us! Please let us know here: Customer is complaining that even after reporting and blocking, the spam is increasing in their outlook inbox. Agent provides an URL where they can check for an alternative way to manage their email spams.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: According to your website the following countries Turkey, Lebanon, Jordan, Egypt and Saudi Arabia have specific regulations of electronics that can go into hand luggage. Why are the Maldives not on this list as that is what states?
agent: Hi Michiel, the Maldives is included on the list here
user: So the government doesn’t require it but BA does? That is a BA list. The gov is authoritative source I would think. Also outbound your staff said no iPhone 7s which is smaller than the measurements.
agent: website, then you'll need to contact them directly. We are complying with the UK Governments new security requirements for cabin baggage.
user: The link to DfT doesn’t have Maldives on there. Click on the link in your own website. You refer to the government on your website. I don’t need to contact them. You should as you are not in line with the DfT. Your staff at LGW told me it was a Maldives rule and I should familiarise myself with the law over there. I found it is a BA rule, not a UK DfT rule.
agent: Hi Michiel. We're sorry you remain unhappy. We're complying with the UK Government’s new security requirements 1/2 for cabin baggage on direct flights from certain countries. 2/2
user: Maldives is not on their website. So show me the letter from DfT that says Maldives is on there. Have you checked the link you send me? Maldives not on DfT website. So you will be wholly responsible if anything happens. You didn’t inform people travelling or people there? When did the DfT add Maldives?
agent: We're sorry for the delayed reply, Michiel. We refer you to General Conditions of Carriage. They tell passengers what we'll and won't do
user: Fine. Still Maldives not on the DfT website. So, show me based on what you added Maldives to the list.
agent: We're waiting for further information on this matter, Michiel. We'll get back to you as soon as possible. Hi, we ask customers flying from the Maldives to comply with the additional security requirements and are unable to discuss 1/2 matters of operational security, however, the safety of our customers is our top priroity. We're not able to discuss further 2/3 details about all the measures we take, as to do so would make them less effective. 3/3 Customer is complaining for having different regulations of electronics that can go into hand luggage for Maldives.. Agent states that they are complying with the UK governments new security requirements for cabin baggage.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: . JS Excellent No Added Sugar #CreamSoda in perpetual supply issue at Torquay Nicholson Road Store.
agent: Sorry about that, it must be a popular item. The good news is the store should have received a delivery of more sometime today. Corey
user: Thanks Corey. You’ve been hearing so much from me we’ll soon be #CreamSoda friends! Glad this excellent product is so popular, but need more #JS #NAS #CreamSoda does indeed appear to be popular, which I’m pleased about but #Torquay Nicholson Road don’t give it much shelf space
agent: Apologies, when did you last visit the store? I'll look into this for you. Steven
user: Last visit Sat. Again #NAS #CreamSoda in desperately short supply. Not having much satisfaction at Torquay. JIT ordering not good there.
agent: Hi Newton, the Torquay store are showing stock of the cream soda at the moment. Danny
user: Thanks Danny! JS is leaving me very thirsty fo #NAS #CreamSoda when in Torquay area! It would be good Danny if #Torquay was to up its game on reorders. The fab JS #NAS #CreamSoda is not the only one with inappropriate stock
agent: Hi Newton, which other products have you been unable to get? Danny
user: Torquay repeatedly runs out of multiple kinds of soft drinks. A member of staff asked what I was doing. I said I was reporting it as here.. Danny, I notice several / many other soft drinks have sold out when I go to store for #CreamSoda. The JIT ordering is not Just In Time!
agent: Sorry Newton. All products sold are subject to availability but I have fed this back to the relevant department for internal review. Danny
user: Thanks Danny. I think what we’re finding is an excellent product with strong following not given enough space or orders too small!
agent: This has been fed back for internal review. As I advised, all products are subject to availability. We'll monitor any feedback we get. Danny The customer is complaining that creamsoda in desperately short supply and not satisified. The agent advised all the products are subject to availability.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: this is a bit misleading. The price says chicken £4 but a different more expensive chicken on the shelf. Cowbridge road east,Cardiff
agent: Hi Dante, this label is for a different product: 1/2 Was this product underneath? TY - Olivia 2/2
user: No, the other product wasn't underneath. I know it's a different product, that's why it misleading
agent: Hi Dante, I am sorry this has happened. I have spoken with both stores on Cowbridge Road East, Cardiff. 1/2 Can you confirm if it was the Metro or the Express store you were in? Thanks - Amanda 2/2
user: Metro
agent: Hi Dante, I've spoken to the Metro and they have sorted this out. Thanks again for getting in touch. 1/2 If there is anything else I can help you with please get back in touch. Thanks - Lee 2/2 Customer is complaining about price says chicken 4 but a different more expensive chicken on the self. Agent says have spoken to the metro and have sorted this out.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: a bit about missing the 11:30 vintage train at Totnes - only hope of getting the rest of my trains. How long delayed expected? 2/2
agent: Hi Mitchell, sorry for the delay there is a very limited service in and out of Bristol. Network Rail working to fix but no ETA. -Andy
user: I do feel sorry for Network Rail I admit. Onboard staff have done good apologising. Just moved now. Apologies for the complaint.
agent: Glad to hear staff could help, you will be diverted via Westbury and won't call Temple Meads. -Andy
user: So from Bath Spa, will my forward seat become backwards to Totnes or forward from Westbury sorry to ask?
agent: It will be backwards to Westbury and then forwards again from there. -Andy Customer is complaining about the delay. Agent updated that Network rail working to fix but no ETA.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket
agent: One moment, Robert, while I take a look. Thanks. *TMA
user: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Why no other airlines plays seat lottery and screws with ff passengers I am ready to leave I am getting tired of no seat crap
agent: Unfortunately, booking 3 hours before a flight departs, you will have this problem. For security reasons, the airport has to take control of the flight, that close to departure, and seats and upgrades will need to be processed by the Gate Agent. Sorry, for the inconvenience. *TMA
user: No other airline has that issue let me say again no FAA rules would apply to all I simply do not believe you and I am a highly educated person so please don’t insult me Nope never have it Travel 300 nights a year
agent: Unfortunately, that's our company's operational and security policy, and our airport employees have to take control of the flights in the timeframes that your encountering. It's not an insult, it's just provided information. Sorry. *TMA Customer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not an insult but it was just the information provided.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my flight retimed in taiwan today. Will miss the connecting flight in kl today. Pls check the pm. Urgent!
agent: Hi, please confirmed on flight move to 31 OCT 07;00. We will forward it to the relevant team accordingly. Thanks- Ed
user: ok. Thanks confirm to move to 31st Oct. 7.00am flight. any accommodation provided due to the delay of ur flight from Taiwan?
agent: We forwarded it to the relevant team for flight move accordingly. Sorry but only free flight change is provided. Thanks- Ed
user: thanks, kindly send the changes to my email.
agent: Hi Francis,our relevant team already done move. The revise itinerary send to __email__. Check it out. Thank you-Mariya Customer is complaining that his flight set a different time in talwan today and can't connect the flight in KL today. Agent updated that they have forwarded it to the relevant team for flight move accordingly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why when I listen on my computer do I have to be Online to get my full library of songs. Sort of an inconvenience.
agent: Hey Ryan! Only the songs you have downloaded will be available for offline play. Let us know if there's anything else we can do for you /TF
user: Yeah I get that. So where do I download them with the app on my computer these are the options I have
agent: Got it. Here's some handy info about listening to your music offline: /TF
user: Yes I know how that works but there is no download button above my songs list
agent: We hear you. Just to check, are the songs you're wanting to listen to while offline currently in a playlist? Keep us posted /TF
user: Some are some aren't
agent: We hear you. In order to save songs for offline listening, you will need to create a playlist with those songs in it. You should then see an option to download the songs. Give that a shot and let us know how it goes /TF
user: That's not a pain in the ass at all
agent: We understand your frustration. We'll pass this feedback on to the right team /TF Customer is asking whether they need to be online to get full library songs. Agent replies that this feedback will be passed to the right team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why doesn't web player ever work when I want it too
agent: Hey Kayla! Can you tell us more about what's happening exactly? We'll see what we can suggest /NS
user: Everything else works, it's just that the music won't play.
agent: Got it. Are you getting any specific error messages? A screenshot would come in handy /NS
user: Nope, nothing.
agent: We appreciate the heads-up. Just to check, what operating system do you have installed on your computer? /MT
user: Of course! It's Chrome OS.
agent: Got it. Could you try clearing your browser's cookies/cache? We'd also suggest using an incognito/private window /MT
user: Just did both of those, and it still doesn't play. It worked fine yesterday.
agent: Hmm, that's odd. Can you try restarting your router? We'd also recommend trying different WiFi connections /MT
user: Restarted it twice already and still nothing. Usually that tends to work. I have no other WiFi connections to connect too.
agent: Could you DM us your account's email address or username? We'll take a look backstage /MT The customer is complaining that music was not playing. The agent asked for a screenshot regarding the error and asks them to dm account email address or username.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am having the most infuriating experience with on the phone who legit claim they don't take notes on prior calls. HOW? I called 4 hours ago with an issue & was told if it persisted to call back so I did to be told doesn't take record of that?
agent: I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can.
user: After continuously keeping me on hold for close to 45 minutes now asks if they can call me back in an hour The outcome is that I'm not being helped and I don't know how else to get help. I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said "we don't do that" I'm sorry a company as big... ...as does not keep notes on customer calls? You have got to be kidding me. I am not receiving notifications on any gift purchases from wish lists & the last rep I spoke with wouldn't transfer me to the registry dep.
agent: I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours.
user: She said "I already spoke to my supervisor" when I asked her why I couldn't be transferred. To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. The issue persisted, I called back & despite me sharing what my prior convo was, the person ignored my questions & the fact I had just... gone through all the steps 4 hrs ago & stuck to a script instead of directing me to support that could help. I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR 🇵🇷 over here.
agent: If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account. Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you.
user: You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago.
agent: I've enabled direct messaging, Joliz! Please don't include account sensitive information. Customer is complaining about the experience with the amazon help on the phone who do not takes notes on prior calls. Agent updated that registries department has limited phone support hours and also stated to let them know what information was provided when they receive a call back.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Tidak bisa save spotify ke SD padahal memory masih available.
agent: Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at /JP
user: I can't save my downloaded song to my storage device even it's availabe
agent: Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP
user: Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs?
agent: Just to check, what troubleshooting step/s did you do before it worked? /JP
user: Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! Just for the example
agent: Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP
user: How? Show me the way
agent: We can see you're on LTE. Make sure that you follow the steps at to allow downloading via mobile data /JP
user: I've change my signal to 3g and it's not working.
agent: Can you go to Your Library > Settings > Music Quality and urn the switch on for Download using cellular? Does that help? /JP
user: Done and still not working. I don't understand why I can't download using cellular.
agent: Can you DM us your account's username or email address? We'll take a look backstage /JP Customer is complaining that he can't save his downloaded song to his storage device even its available. Agent updated him that they will take a look backstage.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: SO I Can't castfrom my app to my TV?Really?
agent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements.
user: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating.
agent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well.
user: Nah. Not even an option. See
agent: Are you streaming to a chromecast or directly to the TV?
user: It's the APP. I'm wanting to stream/cast to the Chromecast.
agent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in?
user: I will attempt that. Give me a few minutes to see if that helps.
agent: Sure thing. I'll be here once everything is done rebooting.
user: There is not a 'Display' setting under settings even after reboot of everything.
agent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number? The customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am dying .. now what do I do ?? 😭😭 ! Pls fix
agent: Hi there. Don't worry, help's here. Can you tell us what's going on exactly? /JU
user: It’s saying the developers need to update the app ? I updated to iOS 11 and it’s not compatible with Spotify6 😭
agent: Could you tell us the exact Spotify app version you have on your device? We'll see what we can suggest /JU
user: All good , I managed to get in finally but the issue is I can not sign in with my Facebook app account, I had to manually type it in.
agent: That's great! Just give us a shout if you need anything else. We're... /JU Customer has updated iOS but it is not compatible with spotify6 and customer have also stated that it is unable to login facebook account. Agent asked the customer about the version of spotify app to resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: when will the new free from ‘cheeses’ be available in stores?
agent: Hi Lucy, can you let me know what store you visit so I can check availability? TY - Jill
user: I visit Stratford upon Avon and Evesham. Thanks.
agent: Hi Lucy, both stores stock Free From Cheeses, is there a specific cheese you are looking for? TY - Jill
user: It was the new ones I had seen in the press? Rainbow peppercorn in particular.
agent: Hi Lucy, can you DM me with your postcode as not all stores are stocking this and I'll look into which stores near you will have these? Ty - Reece
user: Hi don’t worry about it I went to check because I had no reply
agent: Hi Lucy. I'm sorry we were so late with our reply. Did you manage to find the cheese you were looking for? - Alisha. Customer is enquiring about when will the new free from cheeses be available in stores. Agent asked the customer that which store that she visit generally and updated the customer to DM with postcode So that they will check with all near store that the product the customer wants is available.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: wait... you charge for latest episodes on demand now? Are you f'n kidding me?
agent: You can go to the network app and download the app and watch it for free.
user: No, I mean on your own boxes. 2 dollars to watch the latest episode of Bull via on demand?
agent: The broadcasters, i.e. Fox, CBS determine the pricing as well as when the shows show up on demand. You can try the provider’s app and website with your Verizon ID to see if additional shows are available.
user: So youre saying that paying for your television service is a waste of money and i should go direct to CBS and Fox to watch TV shows?
agent: Let us know if you have any additional questions or concerns about the on demand. The customer was questioning that why he was charged for watching the latest episodes. The agent asked the customer to download the network app and watch it for free.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can you tell me where has stock of the hulk buster at 9.99 please
agent: Txt 61201 with the catolog number and your post code
user: Not helpful really as that only tells me local stores
agent: what store is closest to you ?
user: Already tried all local stores that's why I asked can you tell me where has stock!
agent: all of the stores are saying order now and collect in 3 day this is when we will be getting more stock.
user: No all stores are saying sold out
agent: i will just take a look for definite when we will be getting it back in stock. Customer is requesting to tell them where has stock of the hulk buster at 9.99. Agent updates that all store are saying to order now and to collect in 3 days and they will be getting it back in stock.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: not sure if iOS bug or specifically relating to the X but when I’m listening to music on Spotify and accept a call. The only way to get the musi to resume is to completely force close the app and reopen it
agent: Hey, help's here! Can you let us know the iOS and Spotify versions you're using? We'll see what we can suggest /GK
user: iOS 11.2, Spotify version 8.4.25.906
agent: Thanks for the info. Does restarting your iPhone make any difference? Keep us posted /XF
user: No, I have to close the app each time I finish talking on a call in order for Spotify to give me the option to play/pause the music again. Otherwise it says it’s playing and the time goes on with no music playing and won’t let me pause it
agent: Best thing to try here is a reinstall. Just follow the steps at
user: This doesn’t do anything. Just tried to replicate the fault on my girlfriends iPhone 5s and it works as it should. Has anyone at Spotify tried this on an iPhone X? Play music>accept a call>end call>music should resume playing and allow you to pause it
agent: Can you DM us your account's username or email address? We'll check things backstage /MU The customer is complaining that his music player not functioning properly and they won't let them to pause it. The agent asked to dm their user name or email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: do you guys hate Taylor Swift? Because after I did the last update my new Taylor Swift album is gone! That combined with all these other nonsense glitches - perfect time for Google to come out with a phone.
agent: We want to do what we can to help you with your device. Were you able to find your music? What's going on with your device?
user: After the newest update the Reputation album has completely disappeared from my music 😟😡
agent: Were you able to locate and download the album again to your device?
user: Yes not sure what happened but I went back into my download history on a different device and was able to get it back 🙄
agent: Let's start by redownloading the album following these steps: Keep us posted with what happens from here. We're glad to hear you were able to download it again! Please let us know if we can help with anything else from here. Customer is complaining about after the newest update reputation album has completely disappear from my music. Agent asking were u able to locate and download the album again to your device.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’ve had updated me IPhone 7 to IOS 11.1 and the calendar still doesn’t work.
agent: We're happy to help. What trouble are you experiencing with your Calendar?
user: When a change from october to november doesn’t show the month of november and then it closes the app.
agent: We'll help out. What device are you using and version of iOS? This can be found in Settings > General > About.
user: It’s an IPhone 7 with IOS 11.1
agent: Was that the 11.1 beta or the general release that just came out about an hour ago?
user: The general release that came out today.
agent: To make sure we understand. Are you changing the date of an event? Or just swiping through the dates?
user: Just swiping through the dates.
agent: Got it. And this persists even after rebooting the device?
user: Yes it does.
agent: OK, we're going to need to dig in deeper for the next steps. Can you join us in DM? Customer complaining about he had updated me iPhone 7 to IOS 11.1 but still calendar doesn't work. Agent asking what device are you using and version of ios and also telling that that should found in settings & gt.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Disappointed that I ordered something through Prime, expected to receive today and now had email to say won't be here for up to two more days.
agent: Hi Sarah. I'm so sorry to hear about the delay in your order! This certainly isn't what we strive for. Just to confirm, has your order already shipped? You can see the status here:
user: It says it has been dispatched.
agent: Ok, Keep an eye on the emails and keep us in the loop
user: I have already had this message We’re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive. It came after all. :) Thank you
agent: Excellent! Thanks for letting us know! :) Enjoy the rest of your day! Customer is disappointed for the delay of the products for two days. Agent is updating her to keep an eye on the mails and to keep them in a loop.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: are liars and thieves
agent: What happened to make you say this? DM us and let's talk about your experience right away. *JamieK
user: I’ve already talked to you guys assistant Lauren Louis and pretty much left me out to dry
agent: We always want to make sure we're taking great care of you, Gilbert. DM us anytime. *MikeRice
user: Like I said I’ve already tried to resolve this issue and after 4 months #tmobile screwed me
agent: We're John's Executive Social Media team and we truly want to explore all options. We're just a DM away. *MikeRice
user: Talk to Lauren Lois assistant she handled this situation so poorly that the minute my phones are paid off seriously thinking swt
agent: My offer for my team and I to dive into this is a sincere one, Gilbert. I hope that you'll reach out. *MikeRice Customer wants his issue to be resolved and complains about the assistants for not resolving it. Agent states that they would offer to help resolve the issue.</s> |