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<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x
agent: Hey, can you please send us a DM so we can further assist you? -AL
user: dm'ed but no response
agent: Hey, How long have you been experiencing this issue ? Can you please provide me with your closest cross street and ZIP code? -AL
user: its been a while. also i did direct message u like u asked
agent: Sorry for the delay in message, we're here for you and want to resolve your issue. -AL
user: I’ve had this problem for a few months and then my iPhone 7 took a crap cuz the board went out Now I upgraded to the iPhone 8 plus and I’m still having reception issues
agent: Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA
user: Nope
agent: Have you done any troubleshooting steps or visit Sprint store at all during the time you have been having issues? -OA
user: Yes. I also had to get a new phone last week
agent: Please message me in the direct message so I can better assist. -OA The customer is complaining that they have an reception issue. The agent asking the customer to message them in the direct so that they can assist better.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #celtics #NBAonTNT anone else having crap streaming quality with #xfinity and the game...
agent: I can look into your streaming issues. Please DM me so I can help. -GR
user: every 5 minutes a 30 second pause then it comes back all pixelated until a commercial which is crisp...
agent: Is this on a phone, tablet or laptop? -GR
user: laptop..commercials are CRISP and no issues...then goes to TNT games and then pixelated...can watch a CNN Stream at same time...crisp... seems like a TNT feed issue now it is hiccuping every 30 seconds...the stream sucks
agent: Has this happened before with any channel? -GR
user: Hard to say..streamign has been pretty rock solid...this is not good though.
agent: I agree this seems to be a TNT quality issue, I will be sure to pass this along to the correct team. -GR Customer complains about the streaming issue with #xfinity and the game. Agent states that this is TNT quality issue and said that this issue will be forwarded to correct team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi I was wondering I recently lost my bank card I was wondering if my payment would still come out of my account
agent: Hi Sammy, help's here! If your card was lost you'll need to update your payment details. Check out for more info /TY
user: I lost my card but I can give my account number Can my payment still come out If I my card is cancelled
agent: Got it. If your card was reported as lost, then it's likely no longer authorized by your bank to make payments and needs to be updated /TY
user: But can I put my account number in so my payment can still comes out
agent: Currently, not directly through Spotify. However, can you DM us your account's username and email address? We'll see what we can suggest /TY
user: Hi I signed in with Facebook Can you help me
agent: Hey! We just responded to your DM. We'll keep helping out there 🙂 /TY Customer is complaining about making payment without using the card. Agent is requesting for the username and email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can’t use this iCloud back up on my iPhone X why help
agent: We'd be happy to get to the bottom of this with you. To begin, can you tell us what version of iOS you're using on your iPhone X. If you need help to find it, check this out:
user: iOS 11.1.2
agent: Thanks. Can you tell us what happens when you try to restore that iCloud backup to your iPhone X?
user: Nothing because that back up isn’t there
agent: OK, let's continue to look further into this in DM:
user: Fixed
agent: We're glad to hear this is resolved. Reach out anytime! Customer is unable to use iCloud backup on his iphone X. Agent informs to look further into DM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I really wish would get its act together and let me have the service I pay for before I find a new cell service.
agent: Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
user: No, everyone with Sprint in our house has service issues. And these problems have been going on for well over a year. So over it! Not only do we have the issues at home, but also out in major parts of town. My service is so shitty that it won't even send these tweets. Ugh!!!!!!! !
agent: Allow me to assist. Please send us a Direct Message, so that we can further assist you. -AS
user: I would love to send a DM if I had enough service to do so but I do not.
agent: Hi there, this is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM Customer is complaining about the poor service. Agent request to DM for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Dear if you know there is no money in the account, don't swipe the card, it's that damn simple.
agent: Did something happen to make you say this? If so, please tell me more (no account numbers). I'm here to help.
user: YES! I hate Wells Fargo's slimy dirty sneaky tricky ways to scam people out of more money when they need it most. It makes me sick
agent: If there's a specific experience that made you feel unhappy with us, please let me know (no account numbers). Customer is saying that there is no money in the account and not to swap. Customer is using slang language as well. Agent is asking customer's account number. Since the customer is unhappy.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am sick and tired of being in the middle of a show and an ad pops up plays for a sec and freezes making me restart the show and hoping that the ad plays right the next time which 9 times outta 10 it freezes again #FixYOURSHITHULU
agent: That does sound frustrating! Which device is this occurring on? As a starting point, try:
user: PC It is 100% not on my end
agent: Gotcha! Try clearing your cache, using a different browser, as well as:
user: Still happening I cleared everything off chrome it did it switch to Firefox same thing
agent: We haven't received similar reports, so we'd love to take a closer look! Call/chat us here:
user: Oh really the list goes on and on Now even a little similar? Maybe just a bit?
agent: (1/2) We're looking into the Google Pixel ad issue. We usually troubleshoot on a case-by-case basis, as each setup is different. (2/2) If the earlier steps we sent didn't fix this for you, try: and
user: but you admit im the first to have an issue with ads freezing? "We haven't received similar reports, so we'd love to take a closer look!"
agent: When we're dealing with a known issue we always own up to it, but what you've described does not fall into that category. 1/2 Is there a particular ad that's acting up for you, or is it across the board? Have you had a chance to try any troubleshooting? Customer is complaining about the ad pop ups and freezing which makes them to restart the show and ad plays right the next time which 9 times out of 10 it freezes again. Agent updates that when they are dealing with the known issue they can always own up to, but what they have described does not fall into the category and asks that have they tried any troubleshooting.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Miza, this issue still not resolved, please assist asap, departure next week, thanks
agent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar
user: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved
agent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza
user: I hope it cn be done, I wasting too much time on tis
agent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar
user: OK, as long as, u can fixed, I m OK..
agent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar Customer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is the 18:04 train from liverpool lime street to bham new street running?
agent: It's only operating as far as Crewe I'm afraid, sincere apologies.
user: Would I be able to jump on the 18:34 train with my 18:04 ticket as I thought this one was a direct train?
agent: Of course, you'll have no problem boarding our next direct train at 18:34, apologies again for the cancellations.
user: Ah, a conductor told me I couldn't do that so I have boarded it to Crewe now. Thanks anyway, do you know what platform the train from Crewe- - to bham new street will leave from? At 19.19
agent: It's not been allocated a platform yet I'm afraid, it may leave from Plat 5, but do check that on the screens when you arrive. The customer is asking thatcan they jump to 18:34 train with their 18:04 tickets as they thought its a direct train. The agent updated that of course no problems boarding the next direct train at 18:34.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Nobody can figure out how to turn my trial account into a paying biz advanced plan. Maybe you can?
agent: Hey Keith, thanks for checking with us - As long as you don’t cancel your trial, it will automatically convert into an annual or monthly Business subscription (whatever you selected upon setting up your trial), so no need to worry about making any manual changes yourself... 1/2 ...during this time. Hope this helps clarify! 🙂 2/2
user: I want to cancel my trial and upgrade to a full plan, since I need more storage. :) I tried to do it through the portal and it won’t let me. I even included screenshots in the Ticket #7288583, which hasn’t got a reply since 4:12am yesterday.
agent: Hi again, we’ve located your ticket on the system and can see that you are already in communication with an agent. As this is related to sensitive account details, we’ve advised them in relation to this matter and they’ll be investigating the options further.
user: I’d just love to get a response.. since its been over a day and I thought Biz support was quicker?
agent: Hi again, we do understand how you feel. We’ve prioritized the ticket to expedite matters for your benefit.
user: I finally just called support.. and they’re telling me they can’t do anything and I have to wait out the 30 day trial.. thats crazy! I’ve never heard of a company *refusing* to take my money like this.
agent: Hi Keith, after following up on your last conversation, we can see that your case has been sent to our specialist team in order to assist you accordingly. Thanks! Customer wants to cancel his trip and upgrade to full plan. Agent informed that as long as yoy don't cancel the trip it automatically converted into an annual or monthly and informed that the case has been sent to their specialist team in order to assist.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: FYI you have no frozen peas in Tesco Express Whitley Street, Reading #staple #bitofashock
agent: Hi Andrew, can you let me know which frozen peas you're after please? TY - Paige
user: A small packet of peas to go with my fish pie. That's all
agent: Hi Andrew, the smallest pack we do is Birds Eye Garden Peas 375G but unfortunately we do not stock this product. 1/2 We do stock Tesco British Garden Peas In Water 290G in our Express store which would be equally as delicious. - Rocsi
user: But there were no frozen peas at all in you store #givepeasachance
agent: Hi Andrew, I think my colleague meant they stock tinned peas at store rather than frozen. #peasout - Phil.
user: Ok. But they stock frozen peas, but didn't have any. My point is frozen peas must be a staple and you didn't have any. Just #surprised
agent: Hi Andrew, when you were in store, did you ask any of my colleagues if any were available or on order? - Danny
user: I did ask and was told out of stock, but are you implying Tesco Express don't stock frozen peas? Won't bother looking in future. #bizarre
agent: Hi Andrew, After looking at my stock system it does not appear that the store stock any frozen peas, only the tinned peas. Ty - Darren
user: Interesting and surprising. I'm going to check that.
agent: Let us know if there's anything else we can help with Andrew. TY - Olivia The customer asks why the frozen peas were not available in the store. The agent replies unfortunately they do not store frozen peas but they do store only tinned peas.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi. I had to swap trains to Glasgow in Lancaster due to delay. Left my new blue scarf in overhead near luggage coach b. (15:53 Preston train) Heading to Glasgow 5 mins behind, can someone grab it for me please. Was a gift!
agent: Oh no, sorry to hear this :( Can you please give us some more info on the coach/seat you were in and we'll see what we can do?
user: Fab. It’s above the luggage rack at coach b. (Closest to lower numbers) it’s a lighter blue thick wool scarf. The train left Preston at 15:53 heading to Glasgow central. I’m on the one behind (14:41 to GCC) had to swap as my train was slightly delayed.
agent: 1/2 No problem Niico, can we just double check the time of the service though please as we don't run a 15:53 train from Pre-Glc 2/2 but we do run a 14:53, was it this one?
user: Lol. Yup apologies. :)
agent: No worries Niico, we'll get a message our to the Train Manager now and will let you know as soon as we have an update
user: You’re superstars! Much appreciated
agent: No problem, Niico, we've asked for this to be handed in at Glasgow for you. I'll get back to you once the TM confirms for me :) 1/2 Hi again, Nico, was this a H&M scarf? If so, the TM has this and will hand it in at Glasgow for you 😊 You're actually ahead 2/2 of the train now by a few mins, but if you wait at Glasgow, he'll be walking down the platform to bring this in for you :)
user: Awwww this is fantastic!! Yep it’s an H&M scarf. Thank you so much for all your efforts really appreciated xx
agent: No problem at all, Niico, glad we could help 😊 Enjoy the rest of your weekend Customer is seeking in help has he has left the scarf in luggage coach b due to delay of train he is requesting to get him that scarf back. Agent states that if he wait at Glasgow, the train manager will get that scarf for him.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Amazon order # 171-3513893-7891514. I requested for return. Now it is going to be 15 days but till now it hasn't been pickup.
agent: Sorry to know about the delay in pick up. Do not worry, we'll have this checked for you. 1/3 Kindly fill in your details here: and I'll look into it. 2/3 Please don't provide your order details, we consider it personal info. Our Twitter page is visible to public. 3/3
user: Same reply I am hearing from last 15 days. I am hearing same reply from last 15 days from your customer executive let see how much more time does it take According to return policy mobile should be return in 10 days. But it going to be 15 days but till now mobile hasn't been pickup
agent: We would do our best to make things right for you. Kindly share your details over the secure link. Customer is concerned about the package he requested for return which has not picked up yet even after communicating with the customer executive from past 15 days. Agent requests for the personal details over the secure link he shared and assures they would rectify it soon.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Good Morning, I have two cancelled clients still showing on my diary view. How do I get them removed as I am losing clients
agent: Hi Janice, if you have cancelled as host these dates will remain blocked on your calendar : We hope this helps
user: I do not understand why? are you saying that No one can book these dates? This is really unacceptable if so !!!!!!
agent: Hi Janice, we enforce host cancellation penalties to help prevent cancellations from occurring & further promote transparency. 1/2
user: Can you please advise me how to cancel tomorrow appointment as it was meant to be 7th December.. please see picture
agent: Hi Janice, we recommend altering you reservation instead. You can learn more about this here:
user: I need to cancel this until 7th December
agent: Hi Janice, we have asked a specialist to follow up with you. Please delete your tweet in the meantime as it contains sensitive information. Customer is asking for help that how to remove clients on his diary view. Agent updated that to delete his tweet in the meantime as it contains sensitive information.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: booking trip with friend she flies nyc to atl to meet me then we go to mga. Why her ticket $430 & mine is $709 I’m going half as far
agent: Hi Hillary, thanks for contacting us. *HML There may be more availability for the lower fare traveling from NYC verses ATL. *HML The lower fares may be sold out from ATL or we are offering a sale fare from NYC to MGA. *HML
user: Thank you for the reply. I wont spend double to sit next to her on the exact same flight.
agent: I understand, Hillary. You may want to check different dates to see if the fare maybe lower *HML if your friend hasn't already booked her flight. *HML Customer is complaining that the ticket $430 "amp and know its double $709. Agent updated him to check different dates to see if the fare maybe lower.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hai my iphone SE's personal hotspot menu have been gone for couple of weeks, can you help me troubleshoot the problem(s) ?
agent: We can offer some assistance. First, let's check with your carrier to make sure it's been enabled and that your plan supports it.
user: Yep, i am currently using indosat and my data plan supports it, if i reset my network settings it does come back and usable, but after a (1) But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 But after a while, it'll gone again and practically unusable, i am currently using the latest ios 11.0.3 (2)
agent: Thanks for those details. Let's meet in DM and we can take a closer look into this.
user: Check your dm, thanks 😘
agent: We got your DMs and will continue with you there. Customer is requesting to help them in troubleshooting the problem where their iPhone SE's personal hotspot menu has been got for several weeks. Agent asks for the details and updates to meet in DM to have a closer look into this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I have been home all day, why did I get a notice that delivery failed.
agent: I'm sorry your order wasn't delivered. The carrier should provide a reason. Have you checked for a note or on their site?
user: You sent me an email. The carrier never came to my house. Son just had surgery, haven't left. I don't blame you, I love Amazon. I blame carrier.
agent: Who was the carrier for the delivery? You can find that information here:
user: While we are talking. I have a confession. I am a prime addict. Is there a 12 step program?
agent: I'm glad to hear you're such a loyal customer! We do offer Amazon Allowance for easy budgeting: 😃
user: USPS936128__credit_card__. Here all day long.
agent: We're happy to review the order and assist you directly. If you have a moment, please reach us here:
user: Ahhhhhhhhhhhh, I just got another notice saying usps tried again. I have again been home all day!! ! I double checked the address, it's correct. What's up?
agent: Oh no! I'm so sorry to see this. Were you able to reach us yesterday? If so, what insight/options were provided?
user: You were as baffled as I. The USPS said they tried to deliver when we were home all day. My son is recovering from surgery, so we're home
agent: Thank you for letting us know. Have you had a chance to contact USPS directly for an update: Customer is complaining about the delayed delivery of a product. Agent is inquiring whether the customer had contacted USPS directly for an update.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys...
agent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC
user: Your staff at the gate can’t board us because the seat map won’t match. Surely this has happened before? Get it together. And a stock apology doesn’t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now.
agent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC
user: Are you joking? We’re waiting to board for the second time, we do not want to cancel, we want a refund.
agent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2
user: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won’t be necessary. I won’t be flying with you again.
agent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2 Customer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi why was my parcel given to my neighbour when im in and no one has called at my door? Also there's no note through my letter box saying anyone's attempted delivery or left it elsewhere. What you playing at? And now ive had an email saying its gone to number 70 when my instructions are if im not in (which i am and no one called here) it goes to 26. Wtf Amazon
agent: Hello, I'm very sorry to hear this. Have you been able to retrieve your parcel?
user: Yes but why didn't they call on my door? Why wasn't it delivered to my requested neighbours who are also in?
agent: May I ask who was the carrier for your order? Have you had deliveries to this address previously without issue?
user: God knows who the courier was, didn't even bother to knock my door or leave a note. I only knew it went to number 70 coz i had an email it was delivered and I've had plenty of deliveries without issue before not
agent: We'd like to document your feedback and look into your options. Please contact us here:
user: Done
agent: Thank you! Your feedback helps improve us grow. I hope you have a lovely day! Customer complaints about parcel being delivered to his neighbour when he was in home. Agent informs customer to contact on given URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your network has started again in my area oooo... Seems it's time to get rid of your sim card.. I didn't have service since yesterday morning
agent: Sincere apologies. kindly provide your number, device type, exact location with landmark, error message, signal you can see and alternate number. AP
user: 07051250777, Infinix Hot3, Alagbado AIT side, no signal at all, 08093955968
agent: We apologize for the inconvenience, our engineers are working on the issue.Kindly bear with us. Thank you.AP
user: Make it snappy got loads of things to do
agent: Okay . Thank you. AP
user: It's not working yet.. Sincerely it's annoying n am fed up.. Chaiiii
agent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. FA
user: That's not true because till now the service didn't brink at all
agent: We sincerely apologize for the inconveniences. The issue is being resolved. Please, bear with us. AP
user: Now working.. It shouldn't go off again ooo
agent: Thank you for the feed back.EE Customer is complaining about mobile network service. Agents informs that his engineers are working on issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Asked staff at TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. I *LOVE* when employees can’t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! Also unsure why would rather just tell me no than let me give them money. Pretty poor business plan. To clarify - there are comfort seats available, but because an employee gave me false info, I’m not allowed to pay for an empty seat.
agent: Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY
user: I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased.
agent: That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC
user: Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you.
agent: Wow, that's not good to hear. You may wish to reach out to our wifi partners regarding the trouble you are having. *HKC The customer is complaining that he was unable to upgrade or change his seat even after paying the amount of $34. The agent confronted the customer saying that they will inform the wifi partners regarding the trouble that he was facing.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: The iOS update sucks, my apps crash, it’s slow af, and like...what are the improvements?? This is why I never update. 😒 The one app I DIDNT update after the new iOS was Twitter and it’s the only one that opens/doesn’t crash. FIX IT
agent: Let's help take a closer look. Does this seem to persist after rebooting the device? Which apps are most in use when you experience these issues? Are all your apps up to date in the App Store?
user: Happens mostly in FB and instagram. Installed and updated everything last night. Shut down phone last night, didn’t help, haven’t this a.m.
agent: Understood! Let's see if we can delete and reinstall both FaceBook and Instagram to see if the issues persist: Let us know the results once completed.
user: Sounds good in theory, but I don't think that's the issue. I just tried to open several apps that I updated last night (insta, snapchat, linkedin, tumblr, Fb, theScore) and all of them locked up. They all freeze, and *sometimes* eventually work. However, it tends to crash mostly when I open it, it loads, I go back to main menu, and then try to go back in. With every app. I don't want to delete all my apps.
agent: Thanks for providing us with that information. Please DM us so that we can look into this together. Customer is complaining about the app crashing issue and iOS update sucks. Agent asked to delete and reinstall the applications. Agent has also provided the URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what’s up with the 1405 New St to Lich City?
agent: It's been delayed due to trespassers on the line. My apologies.
user: Makes a change from slippery rails or your workshy train “crew” not turning up I suppose And why is it now going no further than Sutton Coldfield?
agent: It's terminating early as we can turn the train at Four Oaks and get it back to start on time again.
user: So sod the passengers to Lichfield then? Nice work! Your service is an utter, utter shambles!
agent: Sorry about that Simon. There were people on the railway line which causes disruption. If we were to run to Lichfield..1/2 ..that train would run late for the rest of the days which causes delays to other trains. Sorry for the inconvenience The customer is asking about the 1405 train delay. The agent replies that the delay was due to trespassers on the line.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Upgraded to economy plus. Won't assign seat forSecond flight. Shrug & say it may be a middle seat. What did I pay for? #Deltastinks
agent: Hello, Sonia. Follow/DM your confirm # for assistance. *ARD
user: Don't know what confirm # means
agent: Your confirmation number. *ARD
user: My confirmation # H8g4fb. Don't have even a boarding pass for next flight, or a seat even though I paid for upgrade. Not flying Delta again.
agent: Yes, unfortunately, we only have the middle seat via ATL-RIC for Comfort +. *ARD Did you want me to assign your seat? From there you should be able to retrieve your boarding pass. *ARD
user: Just landed. Yes .Aisle seat economy plus. Should have been able to do that before I left.
agent: No aisle seats, only a middle seat is available. *ARD Customer enquirers about seating in flight. Agent informs customer that only middle seat is avialble.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what’s off peak times between WGN AND EUS on 27/12/17
agent: What sort of time are you looking to travel, Alexander?
user: On the 0810
agent: Off Peak is all day Alexander.
user: Ah right thought it wasn’t in a morning until 09:30
agent: During that period restrictions are lifted.
user: Okay thanks, is it because of Christmas Public Holiday
agent: ecause it's the Christmas period. Customer is enquiring about the schedule of Virgin trains during off peak times between WGS and EUS on 27/12/17. Agent states that off peak is all day and the restrictions are lifted in the morning.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Cheers, seems you've had Snes Mini stock in several times today, yet not once have I received a stock notification e-mail from you (that I set up weeks ago). :( Is someone there releasing them online 1 at a time? No point saying "Hurry, Stock is low!" when you do get them on, and then saying "oh dear, no stock" when at checkout basket....then back to product page with "Hurry, low stock!" again. Frustrating. ?!
agent: Hello, I am very sorry to hear about the troubles you have received in regards to the SNES console availability. Can you please DM us your full name, email address and full home address details for your account please? Thanks - Ross.
user: DM sent Hi, I responded via DM as requested last night but have heard nothing back.
agent: Hello, I have replied to your DM. Thanks - Ross. Hello, I have replied to your DM. Thanks - Ross. Customer is complaining about the low stock. Agent asks to DM their full name, email address and full home address details of account.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Uh thanks for no entertainment during a 4 hour flight
agent: Hey there. I am very sorry to see this. Have you contacted a FA for assistance? *HFG
user: I️ did and no response on the issue :/
agent: My apologies. Are you still on board? *HFG
user: I️ am not
agent: ...during your flight. *AMV 2/2 We always advise our passengers to reach out to one of our Crew Members for immediate assistance. We apologize for any inconvenience... 1/2
user: What
agent: Hello, there. How can we help? *AOS Customer is complaining about no entertainment during a 4 hour flight. Agent updated to contact FA and crew members for any assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: with the tri-fecta today. Maintenance delay cause us to miss flight, lose seats and destroyed our car seat. Thanks !
agent: Oh my, Rob! Do you need assistance with anything? *HDG
user: a refund for losing my C+ seats I paid for and the new seat we had to buy, for starters.
agent: I'm sorry about that Rob. Which itinerary are you referring to? Let me take a look. *HNW
user: TICKET # 0062393864417
agent: Rob, I am not able to see the purchase receipt for the DC+ seats you purchased. Do you minding clarifying for which flight this was and If you could please, share your 006 receipt numbers for the purchase? Thank you. *HFG
user: they were award tickets but I had to pay extra for 4 C+ seats on both flights. I’m not sure what receipt numbers you’re looking for
agent: I see. The receipt numbers start with 006. Do you have that? It would have been emailed to you after you made your DC+ purchase. *HFG Customer complaints of losing seatS. Agents inform customer to share his receipt number for the purchase.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My #FIOS bill just increased 44% Why? I got no notice, just a higher bill.
agent: We understand the frustration. Do you have access to your last bill? We need to check it to see if some discounts expired.
user: I just looked at last month's bill and it said that discounts expired. I thought $68/month was the regular price for lowest speed service. $98 per month is more than I want to pay for lowest speed service. I need to check the competition.
agent: Ok, would you like to speak to one of our billing specialist to check your bill.
user: Yes, I would.
agent: Please follow and DM us. Customer is complaining about 44% hike in the bill without any notice. Agent states that he would speak to one of their billing specialist.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd
agent: I'm sorry to hear about the issue. To escalate further please complete the link
user: Submitted the same, also have mentioned that presently I am not in India so best way to communicate it to my email id also have given mob # Any luck ?
agent: I understand your frustration. The India Team will reach out to you. Please allow 24-48 business hours.
user: Any luck ? Nothing in mail ?? Improve your services even has improved it. - Any updates please ? You can ask them to call now on the number mentioned. Please assist.
agent: Once escalated, you should be contacted within 2 business days. Please do not include account #s or PINs when responding. 2/2 I'm sorry to hear you have not been contacted. I would be happy to escalate ur request. Please click link to send your ph #.1/2
user: Hey ! I got call from customer service and queries are answered now.
agent: Happy to hear this has been resolved. Pls reach back out w/ any future questions. Have a great day! The customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what's going on with the Xbox one x pre orders,had no confirmation about my dispatch
agent: Hi there, this item will be dispatched and delivered on release tomorrow. This will be delivered tracked by UK Mail. - David
user: When will I get confirmation of dispatch?
agent: You should get an automatic notification once it has been dispatched. - David
user: Sorry any idea when?
agent: I do not have an exact time I'm afraid. The item should be delivered on release tomorrow. - David
user: Thanks Ppl have been told they might not get them 2moz,Is this true?
agent: Please dm us your order details - Sheree Customer is asking help that with Xbox one x pre orders had no confirmation about the dispatch. Agent updated to DM them the order details.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: selling online super off peak tickets for time tickets are not valid. You rip off customers with misleading fare availability
agent: How do you mean sorry, Amalia?
user: Bought tickets a month ago for Jan-March at 7.43 h. you were selling super off peak. Now discovered that Website is selling option not valid You cannot sell tickets and then say this fare is not valid at the time you buy.
agent: Do you have a screenshot of this at all?
user: Why are you giving an option super off peak at 7.43 am if then is not valid? This is ripping off customers who then have to buy again ticket Fanny thing since I started to write the customer service now you do not offer this fare anymore. Why you did it before? Should I have to loose all my money?
agent: Not sure why these are showing as Super Off-Peak. If you've booked these already please contact our Aftersales team through LiveChat so that they can look in to this further:
user: Already sent several waiting for a call.pretty sure nothing is changing.I write to journal as people should be aware
agent: I can't recreate this issue when booking here, so the team will look in to this further and get back to you if you've requested a call back Customer is complaining about the online selling super off peak tickets where the tickets are not valid and tells that misleading customers with fare availability. Agent updates that they can recreate this issue when booking there and the team will look into this issue and will get back to them if they have requested a call back.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please rethink the placement of as they are not actually gluten free!! Very misleading and potentially dangerous Quinoa chips say on the back they contain wheat! Shouldn’t be with the vast array of gluten free options.. lactose free tho!
agent: Hello Laura, I am very sorry to learn that the snacks which aren't gluten free are placed on the free from shelf. 1/3 I do understand your frustration as I am intolerant to gluten myself and it can make us very sick.2/2 Could you please confirm which store you have seen this and I will speak to them? TY - Eve 3/3
user: Exeter Tesco Metro, thank you! I spoke to one member of staff as feedback, who told a colleague who simply said ‘it’s vegan’ Right..? Thanks
agent: Hi Laura. Thank you for bringing this to our attention. I have alerted the store and they are moving them right now. Thanks Megan Customer is complaining about the snacks which aren't gluten free but placed on the free from shelf which very misleading and potentially dangerous. Agent updates that they have alerted the store and they are moving them right now.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I booked my flights with city bookers on a BA flight. How can I manage my booking?
agent: Your booking agent should have given you an airline record locator or PNR, Adam. if this isn't on your documentation please contact your booking agent to request this.
user: I have it now sarah. The required amendments have been made. Quick response too - cheers!
agent: That's great, Adam. We look forward to welcoming you on board.
user: Is food and drink all inclusive as with Emirates?
agent: Which flight will you be travelling on, Adam? We'll let you know what to expect on board that flight.
user: Dubai to London then London to Newcastle return.
agent: Hi Adam, food and drink are free on the long haul flights. If you're travelling in Club Europe, it'll also be free on the domestic flights, however, if you're in Euro Traveller, food and drink would need to be purchased. The customer is asking how to manage his bookings. The agent updated that booking agent should have given them an airline record locator or pnr.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my router won’t restart. stuck on orange. live in Hackensack NJ.
agent: Let's check for outages in your area. Click the link below to get started.
user: i dont my know username or password 😔
agent: Have you tried to reset the router yet? On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.
user: yes several times 😭 have tried. stays stuck on orange and doesn’t do anything.
agent: Are you able to rest your battery backup box?
user: the ONT the Ont?? ?
agent: Yes, the ONT. Customer is unable to restart the router. Agent updated to check the back of the router use the pointed end of a paper clip and hold the Reset button for 10 seconds.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my has still been down since morning. Any idea how to fix it? ?
agent: We'd love to help you enjoy your Music. What's going on? What iOS version are you on?
user: The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS
agent: Were there any changes prior to this? Does this happen on and off Wi-Fi?
user: No, no changes at all. It only happens when the WiFi is off
agent: Do any other applications have problems using the cellular connection? In Settings > Music is Cellular Data on?
user: No other apps have any problems + I don’t use cellular date & it’s always been off
agent: This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber?
user: Yes of course for more than 2 yrs. my last payment was on the 30th of October
agent: Were you able to use Apple Music over cellular in the past? Let us know in DM using this link: Customer is complaining that he is unable to play songs in Apple music and has subscribed to the service for more than 2 years. Agent wants to know if the customer is using Wi-Fi or cellular data and whether the customer faced this issue in the past.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Guys.....this is it...don't have any more patience.... you just suck.....you have no apathy towards a customer and his problem,
agent: Sorry for the trouble caused. We request you to please share your Idea number with alternate contact number, and elaborate your exact concern so that we can help you in the issue.
user: My number 9848014422 Alternate number: 9704233700 Appreciate your response, waiting for a solution asap Unable to elaborate due to character limit....have sent a detailed email seperately
agent: Sorry for the the trouble caused. As checked your request is still under process. You will get an update shortly.
user: Now my service has been temporarily disconnected, now I can't even take incoming calls,thanks to Idea, you guys are unbelievable...... I am porting out from Idea and so will be my family and all my employees..
agent: Sorry for the trouble caused. Please contact your previous operator for further assistance as your number has been deactivated by them. Regards, Pradnya
user: No...that's not correct, I have taken a confirmation from Airtel regarding this and they haven't deactivated. Tired of this seriously, haven't got a consistent response from Idea so far..each and every gives a different response... Airtel has confirmed that there is no balance on the number..... You have no idea how frustrating this is Pradnya, I know what I should do ....just confirm that Idea is inefficient on resolving customer issues
agent: As checked your services are temporarily disconnected because you had some outstanding to clear for previous operator. If paid, please visit nearest Idea store ( along with receipt for further activation. Regards, Pradnya
user: Pradnya....don't respond just for the sake of it, without checking properly..... I was asked to send an email to idea with the payment details which I did.....thank you for your reply which is no way useful for me
agent: We understand your will get a resolution soon,so please bear with us for some time.Regards,Pritam The customer is complaining that his network was deactivated. The agent asked to visit the nearest idea store for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again.
agent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account?
user: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again.
agent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance.
user: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can’t afford to wait 30 days, being December and how important the account is. I’m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period?
agent: Hmm, let’s try another approach. To get your account access back, please follow the steps on this link:
user: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10.
agent: Hmm. If that’s the case, let’s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference. Customer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 3rd time I chatted for help in 13 days. 0 help online chatters just tell me to update; again &again & again. Never works
agent: Help is here, Matthew! Have you tried to install the update manually? If not, please refer to this link:
user: I finally found some to help me. There was corrupted files or something... Fine now. I don't hate you guys anymore
agent: We're Glad that everything is doing good now. Don’t hesitate to tweet us whenever you need help. Have a good one!
user: Next day same problem. We even went change the updater from automatic to manual yesterday. Found it set to manual, disabled it after update At my wit's end here. I can't even do my work anymore. Trys to update again and again and again
agent: To get this update error sorted out let’s use Windows Recovery Environment here:
user: They got it... I think haha Main probable is I bought the pc 3 years ago, but it was on a shelf probably for 2 before that. Haha Nope this morning it says "restoring previous version of Windows" for two hours... I'm super considering ditching you guys
agent: In that case, we suggest performing an automatic repair. See Vanessa Sohtun's post here: Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍 The customer is complaining that he was facing issues even after several updates. The agent asked have they tried to install the update manually.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England
agent: This is terrible news. We hope everyone is OK. We are here to support you. Please click the "Call Me" button and enter your number at so we can further assist you.
user: Oh I’ve been helped by Lyft :) it’s still heavy on my mind since the driver actually told me to leave and not report it and to give him a good rating.
agent: We're glad to hear this has been addressed. Please let us know if you have any other questions.
user: I do have a question. I went to urgent care and have a copy of the police report. Who do I send the medical records to?
agent: This is something we will need to partner with our Support Team to take a closer look into. Please reach out to our Support Team at for further assistance. Once you do this please let us know so we can escalate it for you.
user: Done :)
agent: Could you send us a DM with the email address you used? Customer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the delightful smell of urine on the 18.18 to Portsmouth
agent: hi, sorry about this. May I know which train is this, please?
user: Waterloo 18.17 to Portsmouth
agent: I'm sorry but there is no 1817 from Waterloo. Did you get this train from Clapham Junction?
user: Golly Haslemere then same line
agent: Thank you! I have passed this to our Fleet team now and may I know what coach was this?
user: smelly coach 10
agent: Thanks for the info, I have passed this on. Customer is complaining about the uncleanliness in the train. Agent updated that they will pass this information to the fleet team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Do I need to reconnect to shazam every time I shazam a new song because they don't appear in the spotify shazam playlist😫
agent: Hey, that doesn't sound right! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest /JP
user: Iphone and mac, both of them have the latest spotify update
agent: Thanks! Just to check, is this happening on both devices or just on your phone? /JP
user: Yeah both, I mean I'm using the same account on both of them anyways so
agent: Got it, but is Shazam installed on both devices? On which device is your Shazam being disconnected? /JP
user: Ah no only on my phone
agent: Thanks for clarifying! Can you try logging out from both apps, restarting your phone, and logging back in? Any better? /JP Customer is complaining that they need to reconnectt to shazam everytime because they don't appear in the spotify shazam playlist. Agent updated that try logging out from both apps restarting his phone and logging back in.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: If I have to boot my laptop up one more time today, I think I get a free sub.
agent: Greetings Rob, Thank you for reaching out to us, We would like to know if you need any assistance with your Dell 1/3 Dell. computer. system service tag, registered owner's name and email for our reference and we will be happy to assist you. 3/3
user: Every time I close laptop and open it later, when I try to log into Windows it just spins. Also, when Inchange classrooms the USBs are ignored by my computer unless I reboot. And finally, sometimes when I hit shutdown, it only goes to standby and wears my battery down.
agent: Hello Rob, Thank you for the reply. We would like to know if you have made any recent software of hardware changes 1/3 on your system? Kindly run the system diagnostics to isolate any hardware issues on the system. How to run 2/3 diagnostics: Please share the system service tag via direct message 3/3 so that we can assist you further to have the issues resolved.
user: Will do tomorrow when Inget back to work.
agent: Sure Rob, we will wait for your response. Customer having an issue with his laptop. Agent asked the system service tag,registered owner name and an email for assist and informed to run the system diagnostics to isolate any hardware issue in the system and also inform to DM for the same.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then
agent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil.
user: After 8am tomorrow thanks
agent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too.
user: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks
agent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh
user: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful
agent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh The customer have a question. The agent solve the question and offer alternative solution.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any update on restoring cable/internet to Warren RI? 02885
agent: 1) from what I understand there is a commercial power outage affecting service. Once power is restored service should be too. 2) I understand may residential power customers are also affected. This may seem an odd question. Do you have power? -Colleen
user: We do have power! We had cable and internet until like 1pm this afternoon too.. Which is why I'm puzzled
agent: 1) Our power supplies will maintain service for short power interruptions, so perhaps that's why. I have someone double checking
user: Thanks! I appreciate it :)
agent: 2)the situation. In the meantime you can check for outage info and updates by signing in to the Cox Connect app or your account 3) at via mobile. Alerts are only displayed for active service interruptions. -Colleen
user: Yeah it just says there is an outage.. No eta as to when it will be fixed... But thank you! I know you are all probably overwhelmed
agent: As far as I can tell we are waiting on restoration of commercial power, but if I find out otherwise I'll let you know. -Colleen The customer asks whether any update on restoring cable/internet to Warren RI. The agent replies they are waiting on restoration of commercial power and they will inform if they find any other.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hello, I want to ask which is the easiest way to arrive from Orly airport to Intercontinental Paris - Le Grand? I will appreciate your answer, greetings!
agent: 1/2 Hi, the Orly Airport is 25 kms from the Intercontinental Paris - Le Grand. You may take the Roissy Bus from the airport 2/2 which will take you about an hour or by taxi which will take about 50 minutes. Hope this helps.
user: Thank you! It definitely helps :). Can I also take de Roissy bus from the hotel area to the airport?
agent: Yes, you may also take the Roissy Bus from the hotel to the Orly airport.
user: Perfect! Thank you so much for the information 👌🏻☺️.
agent: You're most welcome!
user: Sorry for the inconvenience, but in internet it says that the Roissy bus only travels from Charles de Gaulle airport 😱. Are you sure I can also take this bus from Orly airport?
agent: For more information, you may contact the hotel directly at 33 1 40073232 or email them at __email__. Customer is asking which is the easiest way to arrive from Orly airport to intercontinental Paris Le Grand. Agent replies for more information customer can directly contact hotel with the given Contact details or can email at given email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what a fail on the disclosures for your new Basic Economy. You created one pissed off customer today with your lies. #FAA #FTC
agent: There are several prompts of the restrictions which come with Basic Economy when booking through our site.
user: 20+ year internet marketing career. Please don't disrespect me. AA buried disclosure to rob people. Got notices with boarding pass today. No disclosure made when I booked tickets that I would be charged for bags. This is fraud. #FAA #FTC
agent: We offer our customers many different fares that provide different services. Feel free to contact our Reservations team at 800-433-7300.
user: Prompts were not there. I build websites for a living. Don't disrespect me. It prompted no seat choice, it did not prompt charge for a bag. Its a bit late for that given I fly today. I want free bags applied to a AA Advantage 4T1BW36, confirmation DHHSOR. #FAA #FTC As I previously stated, the inability to choose a seat was clearly disclosed. Charging $25 for a bag on a empty flight was not disclosed.
agent: We're unable to authorize or refund any credit to your account. Basic Economy fare checked bags are non-refundable. The customer was asking that why he has been charged for bags. The agent responded saying thatbasic economy fare checked bgs are non refundable.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi, so I purchased the Battlefield 1 Premium Pass today, I bought it after hearing it upgrades the game, although this was not the case as it was an ended limited time thing, they did nothing to inform me that this was the case, so now I’m looking for a refund
agent: Hello Andy! For refund information, please check the following link:
user: That link doesn’t work, it’s the only link that doesn’t work When I go into that link it says there are “technical issues” Is there another way for me to get to it? Ok, so I found the refund information, but how do I go about getting the form for the refund? There isn’t anything that takes me to a form for filing for the refund Or do I need to call into PlayStation? I’ve seen two different things
agent: We have sent you a DM. Please check your DM's for more instructions. Customer complaints about the refund for purchasing premier pass. Agent has sent DM to the customer for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: yo, Im trying to subscribe to your managed WordPress plan but the load just won't finish😂
agent: I am sorry to hear you are having trouble. What is the domain name used to open service?
user: Its sobari-dahz(dot)com (owned before service)
agent: Thank you, we will take a look and attempt to get the order processed.
user: Let me know when you found a solution. Thx
agent: Thank you for your patience the order is still be pending someone from our Sales should be in contact with instructions on how to proceed.
user: K.thanks Hi seems my order processed twice (different order#no) please cancel one of them because its the same
agent: Hello! We'd be happy to remove the additional order. Please contact our support so that we can assist further. The customer says that he is trying to subscribe to WordPress plan but the load isn't getting finished and adds that his order processed twice with different order numbers and requests cancel one of them. The agent asks for the domain name used to open service and informs that they will take a look and attempt to place the order and adds that they will remove the additional order.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your customer service is horrible! Delayed flight missing my connection and you will not upgrade me to make my flight.
agent: We're sorry to hear about the delay. How will an upgrade help you make your flight?
user: Because there are tickets available to get to my destination if would upgrade. Thanks for nothing
agent: When you say upgrade, do you mean that you'd like to be rebooked onto a different JetBlue flight?
user: When I say upgrade I mean that there were seats available to my final destination but would not upgrade to business class so I could go see my sick mother! So I get to spend all day in the airport tomorrow. Great customer service!
agent: You can only be rebooked in the same fare class. We're glad to know you've been rebooked on the next flight.
user: Really nice way to take responsibility, if you can not supply what is purchased most companies give an upgrade. But apparently does not care about their customers! And great way to spend thanksgiving at the airport all day away from family because would not upgrade my flight, after they delayed/cancelled my flight Hey after the disaster that was yesterday and your super bad customer service now you leave my bag in Boston? Could you be more incompetent? How pathetic is this situation? Could you make this trip any worse? Hey thanks for the reply only had to wait an hour 1/2 for my suitcase to arrive. Your customer service has been awful! now to top off this disastrous situation, I was told by the supervisor at RDU that we would receive some kind of compensation for our headaches and I am now being told NO! How can you be this bad?
agent: We'd like to look into this. Please DM us your confirmation code. Customer is complaining about the delayed in the flight and missing in connection. Agent asks to DM their confirmation code through:URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Dear Microsoft I've send a complaint about #Surface but I didn't got an answer. Now I would like to know if there are other solutions:
agent: Hi André. Let's check on this. Were she able to obtain a service request number when she contacted technical support? Can you send it to us so we can take a look on what happen and provide you other options that we can do.
user: I will send it when i'm back from thanksgiving diner. Happy thanksgiving
agent: Gotcha! Happy thanks giving as well to you and to your family. We'll wait for that information.
user: Thank you very much. It's been a lovely dinner. I've asked and she called support. The engineer said there isn't another solution so there is no support case. She left her credit card number because they can charge support but she wasn't satisfied with the answer 1) And she said that, that's why they didn't charge. I have the serial number of the #Surface, so if there is another solution to replace the defect battery without paying the same amount as a new one we would really like to hear that. We don't mind paying after guarantee. 2) But we do mind charging as much as a whole new #Surface 3)
agent: In this case, we would recommend that you visit the nearest Microsoft Store in your area to have them check your device: Our Store personnel will evaluate your Surface device and will be able to provide you recommendations. Customers wants to know if there are any other solutions because they have already send a complaint about surface but didn't get any answer. Agent recommended to visit the nearest store in their area to check their device. Store personnel with evaluate their surface device and will be able to provide them recommendations.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Just got home from our shop and found this in our apples 🤦♂️ #badapple
agent: Hi Kevin, thanks for getting in touch, please could you elaborate on what was found in your apples? I am unable to see anything. TY- Hannah.
user: What was found was a rotten Apple. Couldn't really get a better picture as it was leaking every where 😂
agent: I'll also need products bar code and date are along with them previous details, so I can get this issue logged here internally. 2/3 Hi there Kevin, so sorry to see that you have a bad apple. Can you DM me your full name & address, the store and purchase price.1/3 With your permission I would be able to pass this back onto our supplier too. Thanks, James. 3/3
user: Should be with you now. Many thanks
agent: I have responded to your DM Kevin. TY - Jayne Customer is complaining about rotten apple. Agent requests for the date and barcode of the product and would pass back onto the supplier.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: wow how u have changed. Carry on that is only allowed under the seat in front? Seriously? Last time I fly American Airlines
agent: Sounds like you purchased a Basic Economy fare, Brian. You can read more about that here:
user: Never again. Screw your airline. U should make sure you disclose this bs. Obviously u folks love screwing customers all for a dollar. F this airline
agent: We're sorry if you missed the pop ups letting you know about the restrictions. We're looking forward to seeing you. Customer is complaining about the restriction he had when flying American Airlines which weren't there when he flew last time. Agent states that he has purchased a basic economy fare and the details on the restrictions were in the popups.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hello Size! I would like to cancel order #83975908 because I picked the wrong size. Or if you could change the size from UK10 (UK 10.5) to UK 9.5 (US10) , it will be a huge help. Please let me know, the order is made 35mins ago. Thank you in advance!
agent: Hello, I have looked into this for you and can confirm your order is still under review, once this passes security we will be able to cancel this for you. Thanks, George
user: Hey thanks man! So the displayed size is on UK size right? Im gonna order it 9.5UK then.. thanks Size!
agent: Hello, All sizes on the UK website are in UK sizes :) Thanks, George
user: Hi George, how long does it usually take to cancel an order #83975908 ? Will I be notified via email? I want to re-order with different size (10 UK to 9.5 UK). Thank you in advance!
agent: Hello, Once this does get cancelled you should receive an email stating so along with details of your refund. - George
user: Hi George! Please check order #83975908 . I have requestes cancellation but why now it is dispatched? Thank you in advance
agent: Please can you follow us and advise us when you have so we can DM you and assist further? Thanks. Customer is asking to cancel the order because he picked the wrong size. Agent suggests that all the sizes on the UK website are in UK sizes.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control?
agent: We're closely monitoring the activity of Mount Agung volcano threat. We will contact you directly via SMS/Email if there are >>> changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable >>> (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). >>> You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha
user: I’ve just seen a comment saying you are offering for flights to be moved or give credit?? ? It’s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control.
agent: Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y Customer enquires about the cancellation of tickets and also asking how to apply for refund. Agent states that once the booking is confirm, cancellation is not allowed.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Is there a reason why an update has almost destroyed my computer?
agent: Sorry to hear that! Please DM us a brief description of the issue along with the system service tag and registered owner 1/2 name for us to take a closer look. Service tag: Hi, We haven't heard back from you yet. If you still need assistance, we are available 24/7.
user: It’s more a windows issue but it was affecting my dell monitor. Apparently an update locked out my desktop
agent: Thank you for writing back to us! If you have a non-Dell desktop, we suggest you get in touch with Microsoft for further /1 assistance as our support would be limited to assessing the hardware functionality of the monitor. 2/2 Hi, Just checking to see if you need any further assistance from our end. Please get back to us at your convenience, 1/2 we are always available. 2/2
user: Thank you gentlemen. there was a problem with malicious programs inserted by but I am resolving them.
agent: this case temporarily archived. 2/2 You’re welcome! Please feel free to get back to us if you need any further assistance. Meanwhile, we will have 1/2 Customer is asking a reason why an update is destroying their computer. Agent updates to get back if needed for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why does your website show me this when I click my password reset link sent to me 2 minutes ago?
agent: Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you
user: Have done 7 times since yesterday at 1400
agent: Sorry about that, were you logging in for alerts or to buy tickets?
user: to track a ticket, so I could go back to it.
agent: You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2)
user: No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket.
agent: We don't sell tickets on our website. A log in for our site would be used for station alerts.
user: Is this helping me reset the password for my account? I know what services you provide. The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature.
agent: Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for?
user: Not to worry, it was saving a route to review later.
agent: Would you be able to try and re register without using the password generator?
user: the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. Error message - please check the following fields: This email address has already been registered.
agent: Could you DM your email address so I can ask someone to reset the password for you? Customer is complaining that why does the website show them this when they click on password rest link sent to him 2 minutes ago. Agent suggest to send DM their email address so they can ask someone to reset the password for them.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: # hi quick question what time train is there to get to Swindon from Bristol parkway to Swindon? Dan
agent: Hi Dan. You can check times here:
user: Can you check for me please as it's takes longer to check. Dan
agent: When are you aiming to leave Swindon please Dan? - Josh
user: Half 6 Dan
agent: There is a 18.32 and a 19.03 service from Bristol Parkway - Josh
user: I mean I need to get to Swindon for half 6. Dan
agent: The 18.03 from Bristol Parkway arrives into Swindon at 18.28 - Josh Customer is enquiring about the timings of the train. Agent replied that 18.03 from Bristol Parkway will arrive to Swindon at 18.28.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I work from home, a two day wait for a technician to replace your failed equipment is really poor.
agent: That is frustrating. When is your repair date?
user: Tuesday midday.
agent: When you booked the appointment, did the rep advise if they reached out to our dispatch team to see if the appointment could be expedited?
user: No, was told it was busy in our area and got the next appointment.
agent: Could I ask what state are you in?
user: Cental NJ
agent: It maybe busy but we can check on this. We always strive to give the best appointments that are available for techs to come out. Please follow and DM us. Customer complaining about the technician for not arriving to repair the equipment. Agent assures that they would provide best appointments that are available.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am delayed at Preston but I need to catch my conection at Crewe. Help me ASAP
agent: Hi there, if you do miss your connection, speak to station staff and they should validate your ticket for the next service.
user: Can you tell me what the delay is?
agent: Which service are you travelling on please?
user: 14.58 from haymarket to Berkhamsted. Stuck in Preston.
agent: I'm afraid this service is being held due to a person being hit by a train at Harrow & Wealdstone.
user: What happens when i get to Crewe cos obviously all the trains are messed up now, what happens now with my paid seat ?
agent: This should then be moved onto the next available service. You can claim for the delay by visiting the train operators website. Customer is asking for the help that he is delayed at Preston but he need to catch his connection at crewe. Agent updated that to claim for the delay by visiting the train operators website.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: So when's gonna let us sort albums by length and release date, I wanna access EPs/new releases quickly
agent: Hey! There's info on sorting and filtering here:
user: While I appreciate you getting back to me so quickly, your suggestions weren't really that helpful. I already use Release Radar and [1/2] While I love release radar, I just want to be able to sort through the albums I've -already saved- by album length and release date. [2/2] Maybe a nice option for premium users would be to manually organize your albums into a sort of meta playlist, I think this would be [3/2] Really useful if I want to search through my albums by genre as well
agent: We're afraid this isn't currently possible. To help make it happen, add your vote for a similar idea at /AR
user: Thank you, I'll do just that.
agent: You're welcome! If you ever need us with anything else, just give us a... 🙂 /AR Customer having an issue with sorting and filtering the albums. Agent sent the URL which is having the information of sorting and filtering.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: dude.. the Prime Video thing.. its not working.. few videos are being played. And few are not. "Unable to play video right now"
agent: I'm sorry to learn you are facing issues with the prime videos. Have you tried uninstalling and re-installing the app, then playing the video? Please keep us posted.
user: Yea dude. Done. but, no Luck. and few seasons what i was watching yesterday are not available today. It says its not available for your region
agent: Could you please let us know the titles of the seasons which you are facing issues?
user: Shin Chan SEASON 1.
agent: Thank you for bringing this to our notice. I'll be sure to pass this on internally to the concerned team for rectification.
user: dude.. no update till now... shin chan season 1 still unavailable..
agent: We have flagged this situation internally. We are working on it.
user: Thanks dude
agent: You're welcome. Appreciate your patience and understanding. Customer is unable to get or play the video in amazon prime video. Agent are circulated this issue to internal concerned team n resolved it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Because of your crap system & equipment, I only get the first 13 channels. It explains why my renters mess with the wiring to be able to watch something. I wonder if I can cancel your bulk contract for non-performance?
agent: Our apologies for any frustrations or inconvenience Alan. Is there anything we may be able to assist with? .
user: Find me a technical support person who understands Bulk agreements with Multi-Dwelling Units. So far front line CS and the supervisor have no idea what I am talking about.
agent: Is this a business class account? .
user: Yes. Krishna K. got it fixed. But not without some struggles. As a weekly rental property, this can't be an ongoing problem and there has to be an easy way for them to solve it.
agent: I'm glad to hear Krishna was able to get the matter taken care of you. Was she a business class representative? .
user: No idea. She did not appear to understand the bulk agreement, but was eventually able to locate the account and communicate with my DTA. She wasn't able to give me detailed information on what she did. Just said it wouldn't happen again. I have to say I am skeptical based on history. This is a rental unit & guests won't troubleshoot, they'll just bypass the DTA. Not a good thing.
agent: I understand. I'm hopeful you wouldn't experience issues again. However, if you do, I would certainly recommend speaking with our business class department as I'm sure they will have a quick & full access to your account. Do you have contact information...
user: Is it available 24/7? Would a guest be able to call? What info would they have to give?
agent: That would depend on their reason for calling. If they're having service related issues they may not need to provide much account details. However, this would be at the discretion of the representative they speak with. The contact telephone number is 866.243.9787. .
user: Is it 24/7? You do understand that discretion of the representative is not what a renter who has paid good money to enjoy vacation wants to hear. Easy to do business with, is best.
agent: I apologize for the inconvenience. If there is anything I can do to assist you in the future please feel free to reach out to us Customer is complaining about the poor system and equipment where they are getting only 13 channels. Agent recommend to speak with business class department and also request to reach out to them on anytime for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: took corporate connection paid 3 months advance on sat 28 oct still no response pathetic , did not expect ths still no response Any update
agent: Hello kindly assist with stated issue. Thank you. Hello kindly assist with stated issue. Thank you.
user: Still waiting for call
agent: Hello kindly assist with the stated complaint. Thank you. Hello kindly assist with the stated complaint. Thank you.
user: Such a pathetic experience it’s been 3 days however no call
agent: Hello kindly assist with stated issue. Thank you.
user:
agent: Hello kindly assist with stated issue. Thank you. Customer is complaining that they took corporate connection paid 3 months advance on sat 28 oct but still no response. Agent updates to kindly assist with stated issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi I want to recharge my mobile...but failed to find that section on Amazon app...can u tell me how..
agent: Also you can visit the following link for more information : To recharge prepaid mobile number on Amazon app please go to menu -> Amazon pay -> Mobile Recharge. (1/2)
user: Can u put screenshot showing wher exactly is Mobile recharge in Amazon Pay page of Amazon app..can't find..al I c is AmazonPay partners info
agent: Sorry for the hassle. Please report this to our support team here: and we'll check this.
user: Reporting is next step... First show me what u said.. R u saying that third party app Komparify is the one to be used for recharge?
agent: We have our own portal, Ravi. You may follow this link to recharge your mobile :
user: I don't know what is the problem... yesterday I didn't see this page in the same section..it is there today..
agent: I understand your concern, Ravi. I'll forward your feedback to the team concerned for review.
user: I think now it's solved..all clear..
agent: We're happy to help. Do keep us posted for further concerns. Customer enquirers how to recharge mobile on Amazon app. Agent informed customer that he will forward his feedback to the team concerned for review.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 2 days back it said 650 why the sudden price increase plus it’s only 10$ that’s 650 rupees not 2000 plus y are u ripping Customers
agent: you the lowest price, may result in fluctuations in our prices over time. 2/2 Pricing and offers are decision of the sellers. The constantly changing marketplace and our efforts to offer 1/2
user: Hmmm okay but why when the official website sell it for 650 rupees you guys are sell them for rupees 2000 to 5000 is my question
agent: That's strange. I'll be sure to pass on this to our concerned team internally for review.
user: The first pic is a screenshot from the official website n 2nd pic is from n 3rd is the 10$ conversion in rupees
agent: I understand your concern regarding pricing, Michael. Pricing and offers are decision of the sellers. 1/2 However, I'll pass along your feedback to the team concerned for review. 2/2
user: Has the concerned team found why the seller has quoted such a high price when the website has quoted 10$ (650 rupees) checked a lot of other online shopping sites n all have it for 650 rupees only is the only site that’s selling it for 2k to 5k
agent: Sorry for the trouble. We have forwarded your feedback to the concerned team internally.
user: Let me knw what they say ?
agent: The price that you see on the website is the best the seller is able to provide at this moment. (1/2) The feedback has been noted and shared internally. (2/2)
user: Just checked looks like u have fixed the mistake that ur catalog team made by putting wrong price but have u found out why they did it
agent: I understand your concern, It could be due to a technical glitch or human error. (½) We've noted your comments and have forwarded your feedback internally. (2/2) Customer is complaining about the sudden price increase. Agent informed the customer that the pricing and offers are the decision of the sellers and also informed that he will pass the information to the concerned team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: gates c12 and 13 are a mess! Boarding mix ups, no explanation for delays. Please help! #customerservice
agent: I'm very sorry. The Red Coat agents are the Supervisors at the airport. Do you see any nearby? *TMT
user: Why is flight 5357 delayed?! New gate agent at 15 doesn’t know. #customerservice
agent: My info is showing the delay is due to an aircraft mechanical problem. *TMT
user: Gate agent says plane is being transported here. App data is not up to date. #customerservice
agent: Hi, there. Please provide flight number, I'll gladly provide you with an update. *AST
user: 5357
agent: DL5357 is Estimated to Depart at 5:00 PM. Would you like me to take a look at re-booking options for you? *AST
user: Flight delayed because crew timed out. Please advise!
agent: Correct. *AST The customer is asking about flight delay. The agent confronting the customer saying that there was a mechanical problem so the flight was delayed.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: wow your quiet carriage surpasses itself tonight on 735 Chester to Euston. Screaming, drunks, the lot and staff don't care.
agent: The quiet coach is hard to strictly enforce but staff would ask passengers to keep noise levels to a minimum
user: That is a weak reply, your staff are too scared to even attempt to enforce. Plus she thinks she's in carriage D!
agent: We'll certainly pass on your comments regarding this, Alex
user: Much better 20 plus customers face this extreme noise than your staff get off their comfy seats and speak to her Excellent stuff....whilst we all suffer in quiet zone....oh hold on staff member just walked through and...ignored them :)
agent: If you're unhappy with your experience onboard tonight and wish to complain please visit our website: The customer is complaining that thye face extreme noise while travelling. The agent updated that they will surely pass comments regarding that.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: did you greedy pigs meet an agreement yet? You seem to think we’re kidding when we say we’ll switch to
agent: Spectrum is currently working with Viacom to continue providing its channels. Be assured that Spectrum is commit...
user: Be assured spectrum is committed to filling our pockets and giving customers the shittiest service ever? Was that the rest of the tweet?
agent: Sorry, I can break up the tweet. "Spectrum is currently working with Viacom to continue providing its channels. -cont... Be assured that Spectrum is committed to holding down the cost of your cable service and reaching an agreement that is -cont... fair for our customers. Our intention is to continue to provide Viacom programming. We appreciate your patience as we work -cont... to resolve this issue on your behalf. For additional information you can visit The customer says that the spectrum is not using automated system anymore. The agent says spectrum is currently working with Viacom to continue providing channels.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: logic: new legislation means can use allowance abroad, something my contract charges me £5 a month for as part of contract 1/2
agent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed.
user: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself.
agent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost.
user: But it was advertised and sold as an extra £5 a month so £40 not £35. So just wondering why I'm still paying it if this service is now free
agent: Your tariff charge is for UK minutes, UK texts & UK data. Can you send a screenshot or link to show us where you've seen this?
user: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours 😫
agent: 😔 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM? Customer is complaining about paying fee for free service. Agent is requesting for more details about the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your new iOS SUCKS. Battery drain is absurd on my 7, now, and Messages doesn’t display names half the time, just a number. Fix it! !
agent: We'd like to see what we can do to help get this sorted out. Are you able to see your full contacts in the Contacts app?
user: Yes
agent: Can you let us know the exact version of iOS 11 that you’re using? To check, go to Settings > General > About.
user: 11.0.3
agent: Got it. About how long does a full charge power your iPhone 7 now?
user: About half a day. Prior to upgrade I didn’t need a charge till end of day. I haven’t changed my useage.
agent: We understand what you mean. DM us next and let us know about when you installed the 11.0.3 update exactly. Customer is complaining the issue of battery drain. Agent updated the customer to install the new version of iOS i.e, 11.0.3.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Please double check the fresh produce before putting thrm on the shelves. Virtually all of your cherry tomato packets were mouldy!
agent: Hi there, I'm really sorry that the cherry tomato's were mouldy. Which store was this in please? TY - Paul
user: Thank you for the quick response! - It was earlier today in Luton Mall
agent: Thanks for getting back to me. Did you buy any of the cherry tomatoes? I'll make sure this is chased up with my colleagues. TY - Paul.
user: I did, I bought just one packet as all the others contained at least one mouldy tomato. And thank you
agent: Was the packet you bought OK? If not can you DM me your full name, address, email, the barcode, price paid and batch/SC codes? 1/3 Could you please confirm if it's OK to pass your contact details on to our suppliers? Would you prefer the refund by post or email? 2/3 If however the tomatoes were OK please ignore the wall of text. :) Cheers, Paul. 3/3
user: The tomatoes I bought were okay :) Just thought it best to bring to your attention that many of the other packets contained mouldy tomatoes.
agent: Thanks for updating me. I'll certainly make sure this is passed to our colleagues in store. TY - Paul Hi there, I've now been in touch with the Duty Manager from in store. :) 1/2 They have assured me they will check the remaining stock, and be more vigilant in future. Regards - Isaac 2/2
user: That's awesome, thanks for your help
agent: No problem! :) Regards - Isaac The customer says that the cherry tomato's in the store he visited were mouldy. The agent asks the store's information and says that the remaining stocks will be checked.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is there no trains running to Guildford this morning? First one at 12 today and takes nearly 2 hours? !
agent: Hi Claire. Can you confirm where you are travelling from please? Natalie
user: Reading-Guildford
agent: Thank you. There are scheduled engineering works in place so replacement bus services are running between Reading and Wokingham. You can then catch a train from Wokingham to Guildford. Natalie
user: Thanks anyway I can find out times for the bus?
agent: Yes - please check:
user: Unfortunately Natalie whenever I go to find bus times it comes up with this message... It shows me other days fine just not today?
agent: That's odd - it's showing me the same error when I use a mobile but it's working fine on a desktop. Sorry about this. I'll get this reported. Around what time were you looking to travel please? Natalie
user: ASAP
agent: Next bus leaves Reading at 0855. Change for the 0936 train at Wokingham. Natalie Here's the next service. Natalie Customer inquires about trains availability. Agent provide an URL for next service available.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi, will there be any problems on the trains in a couple of days time? ?
agent: Hi Steve. What journey are you going to be making please? - Josh
user: I'm just wondering from Bristol P to Weston-S-M on 30th
agent: Good morning. Thank you for your enquiry. One of the team will respond to you first thing in the morning. AndyD
user: Ok thanks - why not now?? And why does it take so long to reply throughout the night? ? Ok thanks - why not now? ? Ok thanks - why not now? ?
agent: No delays are expected, services will run as advertised at with any disruption information posted at
user: Ok thanks - why couldn't i be advised of this last night? ?
agent: We have a team who covers our Twitter page overnight and they normally help with live journey enquiries. Sorry this info wasn't given last night. Natalie
user: Ok no worries - from what times do they do that? ?
agent: The overnight cover is between midnight and 0600 on weekdays and between 2300 and 0700 on weekends. Natalie
user: Ok thank you for your help Hi, is this still the same??
agent: Hi. We're not expecting problems tomorrow but if anything changes our website will be updated. Lewis
user: Ok thank you for your help
agent: You're welcome. Have a good journey. Lewis Customer is enquiring about the trains which does not have any problem for couple of days. Agent says that they are not expecting any problem tomorrow but anything changes our website will be updated.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: pls I dnt hv this freedata bt hv used Up to 100mb plus #300 worth of call card. Now u are even charging me 1 naira per mb why
agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.
user: 08079772477
agent: If you did not get the sms, it means you were not qualified. UO
user: What about dis ur bonus check with *122*23# and *122*24# I cnt see nothing anytime I use dis codes to check dis ur 200200 jumbo wotever
agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO.
user: 08079772477
agent: We apologize ,Kindly Dial #122*23# to unlock the bonus .Thank you.EE
user: I just dial d code again, it says I dnt have access to this service. What is this now glory ahh show me did bonus now wht is with ur nework
agent: Morning Smart, the line is on Jumbo and the bonus has been credited. Please dial the code #122*23# to check again. TT
user: Am so tired glo. Any tim I dial Dat code it's same reply, u don't have access to ds service bt m on jumbo, too annoying d 50mb dnt tk 4mins
agent: Perhaps you can restart your phone and redial. We still see your bonus from here.
user: Hv don n done dat it not work. Again tel me why d 50mb data do not last pho 4mins? Den u start taking my money from main act why
agent: Evening, kindly provide your number for a quick check. AP The customer says that he don't have the free data but he have used up to 100mb plus #300 worth of call card and asks why he has been charged 1 naira per mb. The agent asks to provide the customer's number and says that if the customer did not get the sms, it means he was not qualified and asks to restart the phone and redial to the provided number to get the issue resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #azTechHelp do Verizon CDN endpoints cache files differently in different locations? I get Hits in EU and misses on AU edges
agent: We found some documentation that might help with this: Let us know if this has been useful.
user: Sorry, the mentioned options no longer seem to be available (or visible)
agent: Are you receiving an error message or are the above options unavailable?
user: Unavailable . Configure button no longer exists. I've been using the Large Objects management page for CDN settings
agent: This document may help: Please keep us posted.
user: Nope. Not getting 404s -have 200s but cache misses for files previously downloaded. In EU I get cache hits; in AU: 0 hits; same config
agent: Could you post this on and send us the link? We'll have an engineer take a look.
user: Will do, thanks done: thanks!
agent: Thank you. An engineer will be in touch as soon as possible.
user: Same thing happening on a US edge. 0 cache hits.
agent: We recommend updating your forum post with this information. Customer asking about version cdn endpoints cache files differently in different location and he gets hits in EU and misses on AU edges. Agents updating that he found some documentation that might help with this url.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later
agent: Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay.
user: That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations.
agent: Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look.
user: We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. I will make sure to bring this up to the proper resources in order for this never to happen again.
agent: Please DM us your record locator so we can take a look. Customer has complaint about bad service in flight he is travelling. Agent informs customer to DM his record locator to have a look.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: how the heck do I talk to a person to help with an issue?
agent: Hi there, how can we help you today?
user: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is frequent. I never had to do this until recently.
agent: Hi there! Please check the information in this link:
user: Already did this. Does not fix my issue at all. Every time I switch from one system to the other, it's asking me to activate the system i'm Using atm as my main system. Then when I go back to my main system, I have to reactivate it. Then when I go to my other house and use my Secondary system, I have to activate it as my primary. Why do I have to keep doing this? It's a pain.
agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Totally understand. Please make sure you are following us, so we can assist you better via a Direct Message. The customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Yet again I am here for my appointment. No optician. Disgraceful. Second time.
agent: Hi Ray, I am very sorry about this. Did you discuss this with the Opticians manager? - Allyn
user: I will if they ever get in. I was told 29mins 12 mins ago. Disgraceful.
agent: If you do not have any luck, please send us a DM with all the details and we will feed this back to their head office - Allyn
user: I've sent a DM after the same happened last week. Promised to be called. Never was. Sent another today. No response.
agent: Hi Ray, I can see that my colleagues are going to be replying to your DM soon - Allyn
user: I've sent DMs with details
agent: Hi Ray, please check your DM's Skye has responded to you (: - Rocsi
user: Yes it says we missed the first 72 hours we promised by a week so wait another 72 hours. Not good enough is it? As timely as your opticians
agent: I'm really sorry Ray, please be assured this wasn't intentional and has been escalated to the Regional Opticians Manager to investigate.
user: I saw your optician arriving 20mins after my appointment time. Laid back strolling in late. No care for others time. Should be laid off
agent: Hi Ray, as advised you'll receive a response within 72 hours. Many thanks - Laura Customer is complaining that Opticians are not attending to him as per the appointment. Agent assures that it wasn't intentional and has been escalated to manager to investigate, also states that he will receive a response within 72 hours.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any stats on how many people have required stitches after having to resort to using a knife to remove the tab from your 4 pint milk cartons? #fortknox
agent: Hi there, I don't think we have those stats at the moment. Sorry Chris. Could you send me a pic of the barcode please? Robbie
user: I see my attempt at humour has failed! It is virtually impossible to remove the tab from your 4 pint containers of milk without resorting to using a sharp implement. A frail elderly person would have great difficulty. Shame on #sainsburys
agent: I do apologise Chris. Can you send us the photo of the barcode? Thanks, Gabby
user:
agent: Thank you Chris, I tried to give some humour back but it didn't work. Sorry. Which store do you usually shop in? Robbie
user: 😀😀 Rustington is our usual store
agent: Thanks, if you DM us your Nectar card number using the link, we'll get this logged and pop on some points so you're not out of pocket. Faiza Customer is saying that is it difficult o remove the tab from 4 pint containers of milk without using a sharp implement. Agent asked the customer to share the photo of barcode and DM the Nectar card number using the link.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: had your service for about 12 hours and now the internet isn’t working at all...... not very happy right now.
agent: Oh no! We are sorry to hear that. What lights do you see on the router?
user:
agent: Thank you, is it just the internet or are all your Fios services impacted?
user: All I have is internet
agent: Do you know where your battery back unit is located?
user: Not sure exactly what your asking for I have a router that’s plugged in. That’s it.
agent: There should be a battery unit that powers your service. It is located sometimes in a closet or basement.
user: Prolly in the basement. It just came back on for a minute....now it’s off again.
agent: Are you able to reset your battery back up box?
user: If I can find it.... it’s working right now though
agent: No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know.
user: Ah okay. Yeah thanks for the quick response.
agent: You're welcome Mike. Here customer faces some internet issue while plugging to router. Here agent note down the issues and gives the better assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I am trying to figure out why I am not eligible for Chelsea contest when I received an email invite?
agent: Hi, Hugh. I apologize for the confusion. We are looking into this matter. *TJF
user: Did you determine anything on the issue with the Chelsea contest not allowing participation
agent: Hugh, you can try again as the issue has been resolved. *TDL
user: I wasn’t apprised until entry period ended. I thought notification when issue was resolved as I identified it
agent: Hi Hugh, are you still have trouble entering the Chelsea contest? *TJW
user: Yes ir tells me it has ended Yes it says the contest has ended when I click the link
agent: Unfortunately, I am showing contest ended on October 16th. *TJW
user: Yes I didn’t receive any follow up that the issue was fixed
agent: Hello, Hugh! Unfortunately, the contest ended on 16OCTth. I apologize that an update was not sent to you. *TCC The customer says that he is trying to figure out why he is not eligible for Chelsea contest when he received an email invite, and says that he wasn't apprised until entry period ended. The agent asks whether the customer is till having trouble in entering the Chelsea contest and informs that the contest ended on 160OCTth.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why have you changed recipe for BramleyApple Pie?Used to be so goodNow it’s got mushy apples&awful crunchyDemerara sugar on it?🤢
agent: I can certainly take a look into this for you and see if anything's changed. Can you send us a picture of the barcode please? Reid
user: Barcode
agent: Can you tell me which store did you buy it in? Faiza.
user: Sainsbury’s local - Jamaica road , Bermondsey
agent: Thanks. Can you DM your full name and Nectar card number please using the link below? Amanda
user: Is this the only way you can help answer my question? You need my name and nectar card details?
agent: Hi there. We're looking for your name and Nectar card number so we can arrange a refund for you. Naomi Customer is questioning why they have changed the recipe for Bramly apple pie which used to be so good. Agent updates that they are looking for their name and nectar card number so that they can arrange a refund for them.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is there a good reason why I’ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I’m beginning to think that #LTE is just an acronym thrown around for no reason.
agent: Have you tried powering your phone down for about three minutes to reset the phone?
user: Of course. And cycling airplane mode. And closing and reloading apps. This has become the norm for us. Literally everywhere but our tiny hometown gives us little to no data. Cities are terrible for us.
agent: That is a partner coverage area. When roaming there is a 500MB data roaming limit which is a reason it could slow down in that area.
user: I was told that roaming and extended were two different things. Are you saying that our customer service rep lied to us and that we have terrible service in Springfield and Bloomington IL because they’re roaming areas?
agent: You should get service on voice and texts and you do get 500MB of data roaming in those areas.
user: So you’re saying that extended and roaming are the same thing.
agent: They are different as you can be in an extended area and not roaming sometimes. Customer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Thankful for free trials because live TV is garbage. Always skips and is always buffering.
agent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try:
user: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times.
agent: Do you have the same issues while streaming from the phone itself (not casting)? We'd also suggest:
user: On the computer, not casting, it works fine I believe. I dont watch it only from my phone.
agent: If possible, please try testing that for us. We're you able to run through any of the troubleshooting steps we've sent over?
user: Yeah, everything I have is updated to the current firmware.
agent: Got it, we appreciate you giving them a try. Since there hasn't been any improvement, reach out: Customer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what device are you streaming from and are he getting same issue while streaming from iPhone.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: i paid money to a wrong till number please help to reverse..id LKUCFY05K8
agent: The transaction ID is in-correct, kindly confirm and share the correct one.
user: Id is LKUCFYO5K8
agent: This is not correct. Share a screen shot of the message if possible.
user: Correct id is LKU6FY05K8
agent: Its still incorrect please share your name, ammount transacted, phone and i.d number via DM for... cont... reversal assistance. Customer paid the money to a wrong number and now he wants to reverse the id. Agent informed the customer to provide the name,amount transacted,phone and id number via DM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi it says "Upgrade to Plus to enable permission settings," but I upgrade to Plus and it still says the same thing? $$ back?
agent: Hey Allison, thanks for sharing! Just to confirm, any chance the upgrade was applied on a second accidental account? If you’re... 1/2 ...unsure, in order for us to take a closer look, would you mind writing us at + DMing us once you have? 2/2
user: Hi - yes, I double checked, and it's just one account and it says I have Plus, but it still won't let me modify sharing settings
agent: Hi again, we apologize for the confusion. Plus doesn’t have the option to modify sharing settings, this is only available with... 1/2 ...Professional and Business accounts: 2/2
user: So then I'm confused: what does permission settings mean;what is supposed to happen when you upgrade to plus since it tells you to get plus? Trying to figure out why it is telling me that upgrading to Plus will allow me to enable permission settings.I upgraded for that reason.
agent: Apologies for the late reply, Allison. Essentially, existing Plus users will keep the same features (including permission settings)... 1/3 ...for as long as they are customers. We made adjustments to new purchases to better match our users' needs. This change only... 2/3 ...applies to new Plus users (as yourself). Regarding the “Settings” page, we’ll flag this with our team, Thanks + hope it helps 🙂 3/3
user: Thanks. Who can I contact to discuss options, including a refund, since I upgraded due to that incorrect advertising?
agent: Allison, you can write in to our support team here and one of our agents will be happy to assist. Thanks! Customer is complaining that even after upgrading to plus its saying Upgrade to Plus to enable permission settings. Agent updates that existing Plus users will keep the same features including permission settings as long as they are customers and regarding settings they have flag this with their team and hopes it will help.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hello Xbox, my ark: survival game shows that it is corrupt and will not download. Tried uninstalling/reinstalling
agent: What happens when you try to download the game again?
user: That is what pops up when I try to download it....I’ve tried multiple times as well
agent: Let's have you try resetting your router/modem and power cycling:
user: I tried both it this morning and last night and didn’t work....any other ideas?
agent: Hmm, is the game downloading to the internal hard drive or to an external storage device when you see errors?
user: Internal. I do not have an external hard drive on my Xbox one
agent: Gotcha. Let's have you try resetting your console following the steps here: When following 1/2 these steps, let's have you be sure to choose the option to: "Reset and keep my games & apps." 2/2 Customer is complaining that download and install a game on Xbox one even after reinstalling. Also states that he is getting an error message that he has tried multiple times. Agent requests to try by resetting the router/modem, power cycle and the gaming console.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Need your help with Envy 5530 server connection error. Already tried HP print and scan doctor and didn't work
agent: Hi there, thanks for reaching out. I'd like to help :) Are you getting this error when you try to turn on Web Services?
user: It's when I try to scan to email. Connection server error. When I print it's ok, even printing by Wi-Fi
agent: Hi, there! Which version of Windows is installed on your PC? Please click the link below and send us a direct message.
user: Windows 10
agent: To fix this issue, try setting Up Scan to E-mail again, using HP Software Wizard in Windows. Follow: I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help. I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help. Customer is complaining about the connection server error. Agents asks to try setting up scan to E-mail again, using HP software wizard in windows follow:URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it?
agent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it.
user: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning.
agent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know.
user: I have no service with you at all. Can't I just unplug it and remove the battery forever?
agent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop.
user: Thank you!
agent: You are welcome! Customer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi there, due to get on a train this evening from Euston to Stockport, do you know there will still be disruptions at 8pm?
agent: Hi there, we're expecting residual delays but we'd advise keeping an eye on Live Updates here:
user: Thanks for the update - I will touch base again later to see an update closer to 8pm. Hi there, can I have an update on if the trains are back to normal?
agent: 1/2 Unfortunately it's the same update as earlier, we're expecting residual delays but we'd advise keeping an 2/2 eye on Live Updates here:
user: Do you still have trains running but there are delays? Do I have to stick to my train time?
agent: Services are now slowly resuming Francesca but ticket restrictions have been lifted
user: Great - so I can get on any train?
agent: You should be able to take another one of our services, but we'd advise just checking with station staff beforehand Customer wants to know will there be still disruptions at 8 pm from Euston to Stockport. Agent updates that the services are now slowly resuming, and advises to check with station staff before getting on a train.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why isn’t my router going online????????? Answer that for me. It makes no sense at this point. It already drops connection atleast once a day and now it’s been offline for awhile now. Enlighten me.
agent: Good evening! I would really like to help with your internet services. When you can plz DM your phone number and address to chat?
user: done.
agent: Thank you for your response. It looks as though there has been some intermittent connectivity with your modem for the last few days. This would require a service appointment to have the matter addressed. We ask that you please send your general availabi...
user: done again Is anyone going to come?
agent: We are awaiting the best call back number, so we can setup the appointment for you. Please provide the best call ahead number via DM, thanks.
user: done
agent: Thanks, I'm pulling up the schedule now. Customer is facing problem with his router connection going offline or down. Agents informs customer about pulling up the schedule.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: After a weekend on the Gulf Coast where I was careful to #leaveonlyfootprints I’m ready to board my flight in BTR headed for DFW and on to PHX. Amazing girlfriend getaway! #gnomads
agent: It looks like you had fun, we know we would. Now it's time for a quick and awesome ride in the skies!
user: Well except for the mechanical delay that leaves me here in the airport now until noon and missing my PHX flight. #bummer way to end a perfect weekend
agent: Oh darn, our apologies. We'll get you going as fast as we can.
user: Leaving BTR finally. Hoping I can make an earlier flight out of DFW. I’ve missed my original flight. But got some work done so all was not lost! Friendly ground staff at BTR today American! That always helps! Woot!
agent: We'll have you in DFW before you know it! Please check with our airport team when you arrive for standby on an earlier flight to PHX.
user: I opted for lunch in the lounge rather than running to the flight that was leaving. Travel is an adventure! The hummus in the lounge was calling! Hopefully PHX bound in an hour!
agent: We understand and have our #wingscrossed for you! Customer is concerned he/she may lose PHX flight from DFW since delayed flight at BTR to DFW. Agent assures they will be leaving soon and requests to check with their airport team upon arriving at DFW.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Very concerned that this product can be sold to children,it is an aerosol can that has no age restriction in its purchase😳 It is an accident waiting to happen!! As it almost did today,a group of silly kids purchased this from our local shop,please look in to this
agent: Hi Debbie. I'm sorry. I understand your concerns. Can you DM me which store you saw this in and what time at so I can investigate? TY Alisha
user: Thankyou for your reply,this spray was purchased from Tesco express store Holm Way,Southwold Bicester between 3/4pm today😔 I have checked with the store and there is no prompt or age restriction connected to this item which I find pretty shocking :(
agent: Hi there Debbie, I can totally see your concern. Can you DM us your full name & address so we can get this issue logged and reviewed? James
user: I have messaged you James
agent: Hi Debbie. I have responded to your DM. :) - Alisha. Customer is concerned about the aerosol product which has no age restrictions. Agent is updating him to DM his full name & amp, address so that they can logged and reviewed.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: worst experience with amazon till date
agent: I'm sorry about the unpleasant experience. Could you please let us know what went wrong so we can help you?
user: i have ordered using amazon pay balance for first time and cash back of 20%is not credidted to account since 15days also Variety of information given by Customer service about single offer which to trust
agent: I apologize for any confusion, we'd like to check this and help. Please share your details here and we'll reach out to you accordingly.
user: sent to the link provided by u
agent: Thanks for the confirmation. Our team will check all the details and reach out to you soon.
user: how long already 24hrs over.😏
agent: That's strange, Akarsh. Could you check here: and let us know If you've received any email correspondence from the social media team regarding the issue? Customer enquired about cash back of 20% not return from Amazon. Agent updated that the Team will get back and asked the customer to check the email corresponds to it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey you have so much data on my listening habits, yet every time I open your app I am bombarded with so much garbage 1/2 I will never click on any of it, so why show it? Surely you can do a better job of customizing what I see....
agent: Hi Ken! We're sorry if our track recommendations wasn't to your liking. We'll let our relevant folks know about your feedback /DR /DR
user: Listen, It's not your recommendation engine that's the problem. It's awesome. 2/2 that I see when I open the app on the browse page. Surely you know that "This is Pink", Top Dance Tunes and Deutschrap Royal aren't me Seems you'd make more money for your artists by presenting relevant content everywhere. 3/4 of the content is currently irrelevant to me You have my data, use it to serve me not the corporations that are promoting music I don't care about.
agent: Thanks for clarifying. It's great to hear your thoughts about this. Don't worry, we'll share the feedback with our team to consider /DR Customer is complaining about the app as she logged in she finds more number of garbage. Agents updated her that he will share the feedback with the team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My Cortana search box turned white this morning, but I didn't change any settings. Any ideas how to revert it back to black?
agent: Hi, let's sort this out. What's the make and model of your device? Any changes on the device like updates prior to the issue?
user: I think update KB4043961 happened around the same time? Within a day or so of the issue
agent: Thanks for the info! Let's get this resolved by following Anthony Gal's post on this link:
user: I ran the SFC and the DISM health and it didn't fix it :(
agent: (1/2) We suggest contacting our technical support team to see what other options can be performed to resolve the issue. (2/2) Contact them through this link: Let us know how it goes. Help us improve our Twitter support by answering our survey on this link: Thank you. Customer is complaining about the issue with Cortana search box and tried running SFC and DISM health. Agent is suggesting to contact their technical support team to look for other options for resolving the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi, my prime delivery has been delayed for three days due to ‘external factors’. What does this actually mean?
agent: Hi, Chris! I'm really sorry your parcel has been delayed. It's our busiest time of year and unfortunately the carriers are struggling to keep up. This help link explains it better than I do: Did your tracking information update at all?
user: No - I have been waiting for three days. Can’t get a refund until Friday. Black Friday deal now passed, Amazon no longer have item And much more expensive elsewhere. Customer services say I need to wait until Friday before I could get a refund which will be far too late Amazon unable to clarify where package is. Left warehouse two miles from delivery address on Monday never to be seen again! ! Feel really let down
agent: Apologies for the disappointment, Chris! Could you please confirm the carrier for this late shipment? You can find that information here: Please keep us posted!
user: Amazon Logistics
agent: Apologies, please report this to us here: Customer is complaining about delayed delivery from 3 days. Agent states that it is the busiest time of the year and requests to report it over a provided URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I was charged twice for the same order, once on the mobile app and once with the delivery (the store said they will refund). :(
agent: Our apology! Please DM with your email address so we can look into this. Thank you.
user: __email__
agent: We're not showing an order with this email address. Can you please DM us with the store details and your order number?
user: Abo hamour, Doha - amount is 243 QAR and date is 1/7/2017, I don’t have order number!
agent: Please email your order details to __email__, for further assistance. Thank you.
user: Here is the order number 👆🏻
agent: We've forwarded your concerns to our contact for Qatar, Radwa. Customer is complaining about charging twice for the same order. Agent updated the customer to DM them with store details and order number and also inform that they will forwarded to concerns team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why do I keep getting this error please help invalid_client: The client identifier provided is invalid.
agent: Hi, so we can look into it could you send us a screenshot of what you're seeing? Best /D
user: I’m not home right now but this is what I see On my computer Please soundcloud do something about this a lot of people are having this problem
agent: Hi, thanks for the screenshot. What actions do you perform right before getting this error? Best /D
user: I tried to go on discovery sounds and they need me to connect to SoundCloud and that pops up
agent: Hi, we're not sure what Discovery sounds is? Are you able to log into your account via the SoundCloud app or on web? /D
user: Yes This is what discovery sounds is
agent: Hi, sorry to hear you're having trouble with this. Unfortunately we're not affiliated with discovery sounds. Thanks /D Customer is complaining about getting the error like The client identifier provided is invalid. Agent apologies for the trouble and updates that they are not affiliated with discovery sounds.</s> |