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<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: This is *not* a voiceover problem but an *app* and #accessibility problem. Please forward this to your higher ups. Thanks.
agent: Hi Sarah, help's here! Can you give us more info on this? Also, what're your desktop's OS and Spotify versions? /DV
user: Desktop version is 1.0.64.399.g4637b02a mac: ProductName:Mac OS X ProductVersion:10.13 BuildVersion:17A365 If you turn on voiceover and try and activate a check box wiht vo plus space they don't activate. Apple care will not help here, it is the code in the app that is broken. I feel I should make that clear as many have ben told to contact apple about this. Thanks again.
agent: Got it. Does logging out > restarting your phone > logging back in to your account make a difference? /DV
user: No, like I said I'm on a mac, not my phone. Mac os does not run on phones. I'm runnign this on a mac book pro And I already did every trouble shooting step, it is the code int eh app, #accessibility #fail
agent: Alright. In that case, can you DM us your account's email address? We'll take a look backstage /DV
user: Done, although I don't think that was needed. This is a #accessibility violation as we are excluded from accessing that part of the app.
agent: We understand how you feel. We assure you that we want to help. We've just replied to your DM. Let's carry on chatting there /DV Customer is complaining about voiceover issue. Agent suggests to log in by restarting the device.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Please help me out here. I have tried pretty much everything to fix this.
agent: Let's investigate this further. Which Windows version are you using? Were there changes made to your device prior to this issue?
user: I'm running Windows 10, 32 bit version 1709. It was the update from the latest version of 1703 which did this. Everything was working fine prior to the update. Also, whenever I unplug my external USB hard drive I get this message.
agent: Kindly check out Jessen P's answer regarding your concern with the said error message when unplugging your external hard drive. Here's the link: Let us know how it goes.
user: No luck, I have zero access to the hardware troubleshooter, and the drive works fine on my other PC.
agent: Oh no! If that's the case, it'd be best if you contact our Answer Desk team for further assistance. Click here: Hi! Just checking back on you. Were you able to contact our Answer Desk team? We'd love to heat from you! Help us improve our support by clicking this link: Customer is requesting to help with issue which they have done everything to try fixing it. Agent updates that it will be best if they contact their Answer Desk team for further assistance with the given link.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hello i’ve left my iphone on the train, i was on 22.35 from Ealing Broadway to Langley 22.57. Can you help?
agent: Hi Ange. Which model iPhone was it, what was the colour and background image? Where on board was it left? Phil.
user: hi Phil, it’s an iPhone 6s, black doesn’t have a cover and battery had died. I was in about the 4th carriage, was one with toilet in if you find it and power it up, the background image is a woman sitting in a yellow chair
agent: 1/3 Thanks Ange. I have asked colleagues at Oxford to take a look on board when the train arrives. 2/3 They will contact me with an update which I can share with you tomorrow. 3/3 Please also make a report at in case a passenger has taken it to hand in elsewhere. Phil.
user: thanks for your help Phil. the carriage was reasonably empty so hopefully will be found by staff
agent: Hopefully so - You're most welcome. Phil. Hi Ange, staff at Oxford checked the train last night but unfortunately no phone was found on board. 1/2 You can report it as lost on our partner website and if it turns up at any of our stations will be on there. -Andy
user: Thank you so much for getting back to me - ange
agent: No problem Ange. :) Rach Customer is requesting help to get back their iPhone which they left on the train on 22.35 from Ealing Broadway to Langley 22.57. Agent updated that the staff at Oxford checked the train but unfortunately no phone was found and advises to report it as lost on their partner website.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 3 trains cancelled in WoT but I've never saw so many fast trains going by. Fixing your reliability by leaving some of us stranded?
agent: Hi sorry about the delays this morning caused due to derailment in the Wimbledon area and a broken down train at hook.
user: Well what about the trains that didn't stop in WoT? Who makes this decisions for sure it wasn't the derailment and broken down train!
agent: Hi Salustiano, this page helps to explain why incidents elsewhere can cause wider issues >
user: I would rather have a slow train than seeing the trains passing by. I get it but it seems that the knock on effect is directed to minimise the hit on SWR than to help the commuter. I am wondering if I will get delay repay for this day or if you meet you daily quota and there weren't enough late trains to make you pay us
agent: Yes, you are entitled to claim for Delay Repay >
user: Do I need to claim or will y figure out that I got a late train and compensate me upon renewal my ticket. How was the punctuality rate today
agent: Hi Salustiano, if you were delayed 30 minutes or more, you can claim for Delay Repay here: The customer is complaining that the train was delay. The agent updated that if they were delayed about 30 mins or more they can claim for delay repay.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Been with AirBnB for 4+ years as traveler & superhost. Booked on for thanksgiving with parents, but listing was misleading (e.g., dumpster at front door, bad/dangerous condition).
agent: Hi Mostafa, we apologize for any frustration. We've asked a member of our team to review your case and follow up with you asap. Please be on the lookout for their contact. Thank you.
user: I've spent multiple hours speaking w/ CS team. Case manager disputes that listing is misleading & says it is good condition (whereas other 2 reps were also appalled at pics I sent). Clearly case manager doesn't care abt customers, focused on not giving refund. Honestly, I am still shocked that this is even something I need to further pursue. I could hear the case manager struggling to say it is not a misleading post and disgusting apt, but he didn't want to issue refund and said it. Pics again as a reminder of the quality of place. AirBnB Policy: "If you are a Host, you are responsible for ensuring that the Accommodations you list on Airbnb meet minimum quality standards regarding access, adequacy of Listing description, safety, cleanliness" I guess exposed electrical outlets are not a safety issue?!?! I suppose dumpsters at building entrance, holes in floor, rusted faucets and dirty bathroom vents fall within "minimum quality standards" for cleanliness? Does picture on listing with amazing view vs. the actual view from living room of dumpster (see pics) fall within the "adequacy of Listing description"?! Am I missing something? Host didn't follow multiple minimum quality items but u don't care since you got your money.
agent: Hi Mostafa, a member of our team is currently reviewing the situation and will be following up shortly. We appreciate your patience during this process. Please feel free to DM us with any specific questions you might have in the meantime.
user: yeah, you said that yesterday & same case manager reached out with same (ridiculous) conclusions. I disputed transaction with credit card company and they will follow up with you. I can appreciate bad experiences happen, but your response has been really shocking!
agent: We understand your frustration. Our dedicated team is currently reviewing the case once again and they will follow up with you as soon as they can. Thank you for your patience.
user: AirBnB still not willing to refund. Any self-respecting company would have issued a refund and apologized profusely given the dirty place, let alone the safety issue with exposed electrical outlets. Pictures again to remind you of what AirBnB thinks is "acceptable"
agent: We have issued our final decision on this matter. Please refer to the email thread that we have been corresponding with you. Rest assured your feedback has been recorded, Mostafa. Customer complaints about listing being misleaded. Agent assures customer that his feedback has been recorded.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why is Norton blocking Bitcomet? What is so harmful in the new updates? Why is Norton blocking Bitcomet site?
agent: Hi Manash! May I have the website URL/link you're trying to visit? We'll check this for you. -Prasanna
user:
agent: Thank you! Are you seeing any error message when you try to visit this website? Could you please send us a screenshot of the same? -Prasanna
user: Yes also I cam't even download the latest version 1.47 ....Detected by Norton Security as a virus Here is message shown shown Norton Toolbar......... Cntd. Dangerous Web Page Blocked You attempted to access: is a known dangerous web page.
agent: It looks like Norton suspected something on this website. If you're a site owner you can submit your (1/2) website for further analysis: Hi! Did you get a chance to submit your website for further analysis? Let us know if you need any help. -Prasanna Customer is asking about the blocking of bitcomet site due to which customer is unable to download the latest version. Agent asked the URL from the customer in which customer is trying to reach out the site.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi I'm not able to sign up to
agent: Hey there! Could you tell us what's happening exactly? We'll see what we can suggest /DF
user: Here it is.
agent: 1: Thanks! Could you let us know which country you're currently in? 2: On the other hand, we'd recommend deleting your previous tweet as it contains your private info /PL
user: I'm from Kenya.
agent: 1: Got it! We're still not available in Kenya. We're launching in new countries as often as possible. 2: Be sure to add your email at /PL
user: You don't have specific dates for the launch? I'd like use the app.
agent: We don't have any specific info to share about this, so make sure to keep an eye out for any updates /PL As customer is unable to login or sign up to the particular website he loves to use the app. Here agent ask for the customer location and tells him to wait until l new launch which can be used in his location.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: since updating to #iOS11 on my #ipadpro some app icons are gone See examples attached. Do you‘ve any idea how to fix this?
agent: We'd be happy to help out with this. What version of iOS 11 do you have? Do you see any app updates in the App Store?
user: Thx All apps are up-to-date, I‘m running 11.0.3 e.g. the has an icon in the App Store, but not on my iPad I don‘t encounter this problem on my #iPhone running #iOS 11.0.3 as well
agent: If you remove the apps in questions from your iPad Pro, then restart, and reinstall them. Do they appear as expected?
user: Please wait a minute, rebooting... No, unfortunately not. During the installation process the icon is visible for a short time, but afterwards the same resolut Breitbandmessung von zafaco This is the app I tried
agent: Thanks for that info. Do you have these apps on another device like an iPhone or regular iPad? DM us and we'll continue there. Here Customer complained that after updating all the apps ios is not working properly so he is asking how to fix it. Here agent ask to update all app available on device hence it wont resolve the issue so agent ask customer to message him on app after that he can look after to resolve the actual issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Spotify starts up on Windows 10 even though it is disabled from settings and task manager. There seems to be no definite fix.
agent: Hmm, that doesn't sound right. What Spotify version are you using? We'll see what we can suggest /JE
user: 1.0.66.478.g1296534d (Windows Store version)
agent: Thanks. Best thing to try here is a reinstall. Just follow the steps at
user: You guys need to update your windows 10 installing page according to creators update. It's not under system settings, it's under apps.
agent: We hear you. We’ll be sure to pass your feedback on to the right folks. Just to check, have you reinstalled the app successfully? Keep us posted /JE
user: I have reinstalled but will keep you updated when I reboot my device. Thank you.
agent: Sounds like a plan! Looking forward to hearing from you. We'll be right here /JE
user: I guess this fixed my problem.
agent: Awesome! Just give us a shout if the problem persists. We're... /PL
user: Hey, there problem is still there. It stars up on boot-up automatically.
agent: Can you DM us your account's username or email address? We'll see what we can suggest /PC Customer is having an issue that Spotify starts up on windows 10 even though it is disabled. Agent asked for the version and informed to send the feedback to the right folks and updated to DM the username and email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: This FUCKING S8+ has to be the WORST phone I have EVER had! Constantly freezes & does it's own thing,wish I'd never upgraded
agent: 😧 Does it have the latest version of software installed? Have you tried a full back up & restore?
user: It's the keyboard on all apps as well as the phone itself. Constantly freezes meaning I have to unlock it constant Cobsta And as you can see sends messages that are rubbish because it DOES IT'S OWN THING!!!! sick to DEATH of this phone!!!! Want a refund
agent: How long have you had the phone? Just to clarify have you tried a back up and hard reset?
user: Hi, I've had the phone for over a month now. How do I reset It? ?
agent: If you drop us a DM we can run you through it: Customer is complaining about constantly freezing of the phone. Agent asked that the latest version software installed and informed that drop a DM and so that they run through it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Amazon customer service is the worst. They always give wrong information to customers. Wanted to buy iphone 8 plus , but they could not clarify my query.
agent: Apologies for the trouble with your query. Could you kindly elaborate on the issue for us to assist you better?
user: Is the 8000 cashback offer on iphone 8 still available...
agent: All the applicable promotions and offers will be mentioned on the product details page. Please check for the same.
user: Checj yourself..it is mentioned in the page...but according to terms & conditions, it is already expired
agent: Are you referring to Apple iPhone 8 Plus with Jio Buyback Offer?
user: Yes...is there 8000 cashback offer available?
agent: Yes it is. Please follow the link here: and keep us posted for any concerns. Customer did not get the cashback offer on iPhone 8. So, the customer is complaining about the service provided by the amazon. Agents states that the applicable promotions and offers are mentioned on the product details page and requests to follow the link he shared.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Seriously first world problem, but can you try and encourage stores not to refrigerate red wine provided with the finest meal deal? Verging on resorting to this... probably not wise 🍷 This may be better, but still not ideal Will settle for the “bath in sink full of hot water” option but if it wasn’t refrigerated then it could all be avoided 😬 (seriously though can you do something 😢)
agent: Hi Joseph, I can understand your frustration and you're not alone. We need to display all of the Meal Deal options together. 1/2 Since the other items need to be chilled then so does the wine (for display purposes). I hope it came up to room temp quickly. TY - Daf 2/2
user: I understand 👍🏼 have a separate area for wine — another option would be to include the meal deal wine with the normal wine?
agent: Could you please DM us your full name and e-mail? TY - Eve 2/2 Hi Joseph, I'm sorry to hear that the wine is refrigerated. I can assure I will log your feedback on our system for review. 1/2 Customer is complaining about wine is not refrigerate. Agent informed the customer that they will need to display all of the Meal Deal Options together and informed the customer to DM with Full name and E-mail.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: do you guys plan to ever fix the shuffle issues? (win10mobile and desktop)
agent: Hi Remi! We’ve recently made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /AU
user: Try to shuffle on artists "Rancid"; will get track "Ruby Soho" and many recent track mutliple times while nothing from their older albums.
agent: Sorry to hear that. We'll make sure to pass your feedback on to the right team. If there's anything else, just give us a shout /AU
user: One month later... still waiting for some come back from you on this seems to me you guys don't care at all
agent: Hey Remi! We're still currently working on it. Rest assure that our devs are hard at work to bring you the best Spotify experience /QI
user: 2 month later, what is your progress on resolving this bug?
agent: We don't have any info to share about this yet, but we'll give our devs a nudge about this. For anything else, let us know /JP
user: Another month has gone by, pls give me news on the bugfix.. Spare me the PR bullshit pls
agent: We're afraid we don't have any news to share. Rest assured, we'll pass your comments onto the right team /DV
user: Its been like that for the past 5 years, i dont know why i expected anything else.. Pass that to your bosses please
agent: We know how you feel. Don't worry, we'll let our devs know your feedback. Give us a shout if you have other questions /DV Customer is complaining about the shuffling of tracks in the Spotify app. Agent states that they have made some improvements to their shuffling algorithm.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I made a reservation last night R/T to ATL from SYR. I thought my return trip was in AM not PM. Any way to change?
agent: Pls share your confirmation number, Terri. I will certainly check for you. *HCA
user: h886nd
agent: Thank you. *HCA Terri, this confirmation number doesn't appear to be working. Are you able to double check it? *HCA
user: H8B6ND
agent: ...there is a difference in the fare for the new flight, you will be responsible for that. *HCA 2/2 Terri, you are still within the Risk-free cancelation period. You are able to make the change online with no change fee. However, if... 1/2
user: When does the risk free period end and how would I know there will be a difference? in the fare?
agent: Hello Terri, the risk free period ends when when 24 hours has passed after making your reservation. *TDL
user: Thanks for your help. I changed the flight without an additional charge.
agent: You have a great evening! *TDL
user: You too.
agent: Thank you, take care! *TMB The customer want to change the reservation from PM to AM and says he changed reservation without additional charge with the agent's support. The Agent says still the customer can change the reservation online with no charge fee since it was risk free cancellation time.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey - what's the difference between flight nikes and "other" miles? Thanks!
agent: Hi Courtney. I've never heard of flight "nikes." *TMS
user: Sorry autocorrect. Difference between flight miles and other miles.
agent: Flight miles are what you earn with the miles actually flown. Other items are for Medallion Status. *TMS
user: Can you use both towards flights?
agent: No, you can only use the flight miles earned toward a flight. It may show as "Total Available Miles." *TMS
user: So then what was the point of me being given 40k miles to switch my flight when I can't even use them for other flights?
agent: You can use them for other flights. Send me your SkyMiles number, please. Thanks. *TMS Customer inquiring about differences b/w flight miles & other miles. Agent provided necessary information n ask the customer skyline no for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the headphones I have just brought now have £10 off just one day later. Is there anything you can do about this?
agent: Hi Gavin. Has the order already dispatched?
user: Yep, just awaiting for delivery today. Any chance of a £10 gift voucher? #cheeky Also would you be able to tell me if my package will arrive before 8pm as my work will be closed at 6pm
agent: Hi Gavin. We wouldn't be able to specify a delivery time I'm afraid. Is the order being delivered to your work address?
user: Yes its being delivered to my work address. I just thought it would be out for delivery by now
agent: Hi Gavin, that's great. We deliver up until 5pm to work addresses so we still have lots of time to get this to you today.
user: Perfect sorry I know you’re busy today 🐝🐝🐝 Any chance on a gift card for the £10 difference cosidering it was only yesterday?
agent: Sorry Gavin, we don't offer price match so we would't be able to issue any refunds. The customer says that the headphone he brought has a price drop one day later from the day he bought so can he get any discount voucher on that. The agent asks whether the order has been dispatched and says that they won't offer price match so they wouldn't be able to issue any refunds.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: It is the worst online deal ever
agent: It's too bad you feel that way. Did anything specific happen? Maybe we can help change your opinion still! :)
user: You also can see there is no apologies in their msg for not entertainment of service
agent: If it could not be delivered the seller can usually help. See to ask them for an update on it!
user: Just asking a question to u Would u like to purchase ever again if someone gives u this type of service ?
agent: We can't assist directly with transactions on eBay India, but please see to get a status update!
user: Look they are supposed to answer in 1 min
agent: We know waiting can be frustrating, we’d love to help! If you need help from our India site, try for help! Customer complains about eBay services. Agent updated the customer to check the URL for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now!
agent: We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience.
user: I have no patience left to give, if this was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved This is the 10th day since i contacted ,
agent: Anne sorry for that, we are on it and will give feedback Asap.
user: Apologies accepted. All is forgiven and forgotten. Thanks to James who handled this 1-D3NB5VD expeditiously. apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously.
agent: You are welcome and have a good afternoon Ann.
user: the issue has been resolved. Thanks to James who was as good as his word.
agent: We appreciate your patience. Have a good one. Customer is complaining about not resolving the issue- D3NB5VD. Agent updated that they will look into it and resolve ASAP. Finally the issue got resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint
agent: Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today?
user: Doubt it! Tired of wasting my time. FOUR do u hear me FOUR cust svc agents & NO ONE is "AUTHORIZED" 2do anything! Connect me w upper mgmt who can! Tired of being shuffled around
agent: I understand the frustration but can you tell me the issue you having today?
user: Expect same promo offered 2new customers. $350 off iphone 8plus. Would buy (2) Iphone 8plus 256gb. Shady 2deny it to 16yr customer when willing 2abide by lease agreement. If we WERE NOT sprint customers we would hv gotten the deal few days ago when I originally called cust care
agent: I understand and appreciate your loyalty for 16 years, and I know some offers are targeted for new customers we do have deals on the iphone x and 8s but its only for the 64gb I can check to seeing about upgrading to that phone and see if we can save you the $350?
user: Appreciate the effort. Yes, plz see if consideration will be extended to us.
agent: Ok I'm going to check the account and see the deals we have for you.
user: fyi -only interested in the $350 off. Had cust svc come back w offers I was not interested. Plz dont waste my time. I expect a good faith effort on this offer Not asking for anything more than what you are offering new customers - who u hv no relationship with. Consideration is all im asking for.
agent: I understand I will need to look to see if you can get the offer but I will need you to fill out the link I sent you so I can access the account.
user: Ok but plz do not keep me waiting for almost an hour staring at my screen like what happ 2 days ago.
agent: I understand and ready to look into this deal for you. Don't forget to fill out the link please.
user: filled out
agent: Got it and looking thank you. Ok so I checked for that deal and I don't see any offers for you for that deal. Not to say you can't get it that deal I will need to get you to our sales team to see what they can work out for you. The number you provided in the link is that a good callback number to call you?
user: Yes it is. BUT hv spoken w sales team & I get runaround. EVERYONE says they don't hv authority to approve that & offer to hv supervisor call me back. It is DAY 6!!!! No callback, no answers to anything. So FRUSTRATED!! !
agent: Hello unfortunately this offer is not available to you. I am sorry we do have other great offers that are tailored to you. -FR Customer is complaining about customer service. Agent states that they don't have great offers.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: submitted a claim on the 19/09 and was told I'd get a response within 20 days. Silence ever since. When will I hear from you?
agent: Hi Esther. We aim to respond within 20 days but it's taking longer right now due to our backlog. Sorry about this. We'll contact you ASAP.
user: I was told that it was up to 20 days because of the backlog so which is correct as I'm getting conflicting information.
agent: That was our aim but it's taking longer for some cases at the moment. You're welcome to discuss your case with an advisor sooner by calling.
user: When were you going to inform customers of this? If the 20 days has changed what can I now expect, an extra 2 days, weeks, months? ?? ?
agent: I will pass on your feedback on this. At the moment our Customer Support team are focusing on processing claims so we can complete and reply
user: So back to my original question - when can I expect a response? 'As soon as possible' isn't an acceptable time frame.
agent: I'd like to give you a time frame but I can't I'm afraid. We've received your case & we will contact you as soon as we can. Apologies again. Customer is asking help to submitted a claim on the 19/09 and was said they will get a response within 20days. Agent updated that they have received their case and amp and they will contact them as soon as they can.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: T1 I booked a flight with you, through I missed my flight due to an incident at Euston, Opodo say to get a refunds are only authorised + given by the airlines, ie you is this true?
agent: We wouldn't be able to authorise the refund. It would be subject to their ticket rules.
user: So basically, another fob off by ? is what you are saying?
agent: We wouldn't even know what rules they applied to the ticket from here.
user: Okay, so are you suggesting I go back to Opodo with this information? Or do who do I ring in your company about this? To quote T1 " we would like to inform you that refunds are only authorized and made by airlines. These rules come from the airlines where Opodo lacks of responsibility +> that any issue related to an irregularity in your flight is as a direct result of the airline. T2 To continue: " In these types of situations, you need to get in contact directly with the airline in question and they will be able assist you further in this matter." So, what would you in light of these suggest? Thanks for listening :)
agent: Yes definitely Carrie as that is who you booked through We get this quite a lot. If they want a refund of this ticket they can request from their Virgin rep. Customer missed his flight needs refund. Agent informs customer if he needs refund of his ticket they can request from their Virgin rep.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: ridiculous service already resetted the router and second time the internet goes out
agent: We are sorry to see that the internet is out. Is the internet light currently lit on your router?
user: Yes both lights are on
agent: Thank you. Is the internet light red or white?
user: The globe and bottom ones are both white
agent: Hi Shirley, Have you reset your battery back up box?
user: Yes i did it came back for an hour and the wifi service went again
agent: Thanks again. So the internet light is red again?
user: No it came back again hopefully the service does not go again thank you!
agent: Great, please let us know if we can be of further assistance. Customer is complaining about the internet and wifi service issue. Agent is asking to reset battery back up and to reach out for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Y does it cost £120 for 2 ppl to select seats on a return flight? Can’t afford it & hav to risk sittin alone
agent: Hey Amy, we introduced this back in 2014 but you can allocate seats for free when online check in opens 24hrs before departure. Or, if... ....you're a member of the Flying Club you can allocate seats for free 72hrs before departure
user: But why does it cost so much to select your seat before this time? What is that £60 for?
agent: 1/2 We apply a fee for customers to reserve preferred seats in advance of your flight. 2/2 However, if you join flying club it's free to reserve your seats 72hrs before departure.
user: I’ve just joined the Flyers Club but the seats are still £30 each way.
agent: You can assign for free when within 72hrs of the flight time and as long as the membership number is in the booking Here customer is complaining about extra charges on return flight. Here Agent gives details about new charges fee from year 2014 and gives the benefit details of it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York.
agent: You can always check for any outages in your area at this link.
user: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router few times and still not working.
agent: Do you know where your battery backup is located?
user: Yes, i know.
agent: Ok, you can power cycle your battery back up and unplug it from the power cord for 2 min.
user: I did it. Still noting changed. Red circle on router
agent: We will need to dig deeper. Please follow and DM us. The customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the song “Hello” on the SEVENTEEN album Teen,Age isn’t available for play. Is there a specific reason why? I know the song is available in the US. Since other music platforms have the ability to listen to this song.
agent: 1: Hey! Can you fire over the Spotify URI? Just right-click the track > Share > URI. If you're on mobile, send us the Song Link instead. 2: Just tap the three dots > Share > Copy Link. We'll take a look behind the scenes /MC
user: It’s avalible on my laptop but not on mobile
agent: That's odd. What's the make and model of your mobile device? Could you also let us know the OS and Spotify version you're using? /MC
user: Hey. I have an iphone 6s. iOS 11.1. spotify version 8.4.25.906. Its working now. :D
agent: Woohoo! This calls for a The customer says that the song "Hello" on the SEVENTEEN album Teen, Age isn't available to play and asks whether there is any specific reason for that. The agent asks to share the spotify link and asks which OS and the spotify version the customer was using.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: used to be my favorite airline, looking like it's time to move on
agent: We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here?
user: Yeah, stop cancelling all my flights and go back to having good customer service
agent: Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help.
user: I did. Did y'all get new management or something? What's changed in the last year or two?
agent: We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down.
user: Are you a bot?
agent: No bots here! Just real People trying to help you as best we can. Customer asking to stop cancelling all his flights and go back to having good customer service. Agent is updated that he will work to get to his destination asap and reach out to his reservation agents for any help.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why are always delayed #nightmare
agent: Hi Emma, which service are you booked to travel on please?
user: 18:20 Warrington Bank Quay to London Euston.
agent: 1/2 Apologies for the delay, Emma, this is due to a safety inspection of the track which has caused services to be delayed 2/2 Please make a claim for compensation via our online form here:
user: Frustrating when the 18:39 train to London Euston comes in before the 18:22 though
agent: The 18:39 service takes a different route so the track issue hadn't affected this service in the same way
user: Please can you reply to my direct message i need your help thanks
agent: Hi Emma, a member of the team will get back to you asap Customer complaints on dealy of train b/w warring ton to london . Gent is suggesting customer check with help of url link for the compensation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why isn’t the weather’s widget not working no more? (Even since iOS 11.1)
agent: We want to look into this with you to be sure it's working as expected. What seems to be happening? Have you restarted?
user: Only the weather app is showing the right weather, it’s the widget that’s not showing working. I restarted. Never mind, I disabled the widget for a while and it’s working now, thanks
agent: Just to confirm, are you using a third party app called 'The Weather Channel'?
user: No, just the Apple weather app and the Apple weather widget
agent: Just to confirm, did you take these screenshots within the similar time frame?
user: Yes
agent: You mentioned you disabled the widget and got it working again. Is it still working OK? If the issue is continuing, DM us.
user: Yes it’s continuing..
agent: Join us in DM by clicking on the link below. We'll continue with support in there. Customer is complaining about the why insn't the weather's widget is not working. Agent asks to take screenshots within the similar time frame.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: could you let me know if you expect the lol surprise big surprise: 725/4811 to be back in stock? if so, when?
agent: HIya, we are having some more stock of these coming back in around the beginning of November, as of yet there are no dates for this - Lara
user: Thanks! Hi guys, any update on this?
agent: Hi, Is this regarding the Luvabella doll? - Kelly
user: lol big surprise and luvabella.......my kids have big demands 😉
agent: HI there we are due to receive further stock towards the end of November - Sheree
user: of both LOL Big Surprise and Luvabella?
agent: Hi, yes both are currently out of stock due to such high demand, we are due more stock on both items very soon - Imanni Customer is asking help that let them know if they expect the lol surprise 725/4811 to be back in stock. Agent updated that they both are currently out of stock due to high demand.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: lost my preferred seat and now at the airport in Frankfurt Germany,can’t use the lounge was told only for business class travelers!
agent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD
user: I would like some kind of goodwill applied to my sky miles account!
agent: It appears that you were already issued 5k bonus miles by my colleague, is this correct? *HSD
user: correct, that goodwill offer to me was in regard to losing my preferred seat on Delta and spending 9 hours sandwiched between two people. The issue i raised with you is not being able to access the lounge, was not i had to be business class. Uexecepted, but i also now have a usb port that doesn't work to charge my phone!!! !
agent: I am very sorry for the experience you are having today. It is never our intention to let you down. *TBW
user: thanks, please do let me know what you can offer me, i fly delta only, its been a long frustrated day, one thing after another.
agent: Are you stating that you should have been able to access the airport lounge? *HJB
user: Correct , but it’s only open for business class , never had that issue anywhere else
agent: I am very sorry. Access is only for business class ticket, members or select American express card holders. *HFG Customer compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Worst online shopping guarantee product delivery in 24 hours yet no update on product delivery.
agent: I'm sorry for the trouble. Have you reported this to our support team here: ?
user: Called your customer support at 180030009009. Didn't get any update from them.
agent: Please provide your details here: I'll look into the issue and get back to you.
user: Registered my complain 4 times to your customer support yet no sign of product delivery.
agent: I'm sorry for the trail with your concern, I understand that this is already reported to our support. 1/3 above so that we can get back to you with any update. Appreciate your understanding. 3/3 However, to gain access to your account, your details should be provided in the link shared 2/3
user: This is really frustrating. You haven't taken any action even after 5 complains. I didn't see any update.
agent: If you've shared the details, you might have received an email from us. Please check.
user: I didn't seen any product delivery updates in your mail. It seems guys are just sending email to collect customer feedback.
agent: If you're unable to locate the correspondence from us, kindly fill in the form again here: Customer is complaining about the product which is not delivered on time.. Agent informed to provided the details on URL and their support team will work on it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: are you ever gonna deliver my COD WW2 only pre ordered it in June!! !
agent: What delivery date were you given in your original order confirmation email?
user: Friday which was the release date
agent: What is showing on your tracking? I'm afraid we don't have access to account details here on Twitter.
user: Obviously ain’t even left yet Oh n here’s my original order I’ve only contacted customer services 5 times and sent 2 complaint emails in 3 days n gotten nothing but lies and fake promises
agent: What Customer Service advise you when you contacted the last time?
user: That it would be delivered today not looking likely though is it?
agent: Orders can ship the day of delivery and still arrive on time. Please keep us posted, we want to help any way we can, Andrew! COD WWII was pre-ordered to arrive on day of release but had not arrived. Items can be sent same day (but it didn't arrive, useless help so hard to put a good response in here).</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why can’t I send videos via text to android users
agent: We'd like to help. Which device and OS does this occur on? Are you getting an error when you attempt to send MMS messages?
user: 6 plus, OS 11.0.3 Yes, the red exclamation mark pops up
agent: Are the MMS settings on in Settings > Messages? Also, have you tried restarting the app or your iPhone?
user: Yes, I’ve done all 3
agent: Got it, thanks. To clarify is this a specific contact or any Android user? Also, is it a group message, individual or both?
user: Any android user it’s an individual message
agent: Alright, understood. Have you contacted your carrier about this issue? DM us and let us know. The customer is complaining that why can't they send videos to android users. The agent asked to restart the device and to dm them to know about more.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that
agent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed & addressed.
user: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion.
agent: As checked your concern has been discussed & addressed by our team. Rgds, Amit
user: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers
agent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed & addressed.Regards,HItesh
user: the issue is not solved. dont charge me extra
agent: Apologies for the trouble. We wish to affirm that your concern has been discussed & addressed.
user: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved
agent: Dear Prasanna, We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali
user: how long should i wait
agent: We are working on this to get it resolved at the earliest. Please bear with us for some time. Customer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why was £40 taken from my bank earlier this month when I only go to stoke and back...??? ?
agent: Where did you purchase your ticket, Demi?
user: Wolves where I always do. I've not been anywhere else except London but that ticket was a tenner Returns included. London one was London Midland but this is a virgin trains transaction
agent: We'd advise speaking to the station team regarding this, Demi
user: Okay. But the transaction says LNK Virgin West WO -£40? ?
agent: The station team would be able to advise on this transaction, Demi Customer is questioning why was$40 taken from their bank earier this morning when they only go to stoke and back. Agent advises to speak with the station team regarding this so that they can help them to solve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: this issue I'm having is with residential service
agent: What's going on with your residential service? We will be happy to assist.
user: been trying to transfer service since the 30th of last month...had an appointment for two days ago... tech never (1/8) high end user... the only reason my service wasn't instantly switched because I was sold gigabit internet now I have (3/8) showed... asked to be expedited but to no avail I still have to wait until Tuesday it seems... I'm a YouTuber and a (2/8) customer service reps that incompetence is costing me time I need for video editing... not to mention im expected to (6/8) tech, trained in wire running from job corps... so now I'm without service due to half fast techs and half fast (5/8) to wait on a tech and pay a fee when all the wires and equipment for installation is here and I'm a certified pcst (4/8) pay my bill on time but I have to accept late service from the company TOTALLY UNACCEPTABLE... OH AND DID I MENTION (7/8) I'M A VET THAT DOESN'T RECEIVE MILITARY DISCOUNT🤔 (8/8)
agent: Are you attempting to upgrade your speed? Or you are not getting the speed your are provisioned for? We understand your concern but some equipment may have to be upgraded depending on your request.
user: that doesn't excuse nor explain why doesn't have a legitimate veterans discount... all I've been referred to (1/2) are paid service🤔 #shameful (2/2)
agent: Please use the link below to check on the discount. The customer says that he is been trying to transfer service since last month and adds that he didn't received military discounts. The agent asks whether the customer attempting to upgrade the speed and shares a link to check on the discounts.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: where would I send a Charity request to? Would live to get you onboard for our Charity event in aid of
agent: Hi there, thanks for getting in contact regarding this and it’s great to hear about your charity event. 1/4 You are able to get in touch with them via the store locator. Link-- Once you've found your local store. 2/4 At the bottom of the web page you'll find a direct contact for them. 3/4 Alternatively if you could let me know which store I can find there direct email for you. 4/4
user: Thank you so much for replying. My local store is Saville Street in Sheffield
agent: Good morning Deborah, if you can please click the following link & scroll to the bottom of the page: 1/2 You can then fill out the section & the Community Champion of the store will get back in touch with yourself. I hope this helps. - Lara. 2/2
user: Hi Lara, thank you so much for your help x
agent: That is not a problem at all. I wish you all the best for the fundraising, for such a worthy cause. Kind regards - Lara. The customer asks where would he send a charity request to and says he wishes to get tesco onboard for their charity event. The agent says the customer will be able to get in touch with them via store locator and community champion of the store will get back in touch with them once the information is sent by the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won’t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn’t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can’t do it over cellular. Tried hotspot 7Plus as before. Now it won’t work. Surface wouldn’t connect either Now I’m on hold for 20 minutes waiting for SOMEONE at to activate my phone.
agent: Hey Jae, thanks so much for reaching out. Send us a DM if there's anything we can assist with :) *ChanneyT
user: Like how are you messing this up? This isn’t the first time you’ve done this. let see how long this goes Unless you can activate the SIM over DM, I don’t think I want to waste either of our time.
agent: Hey! We can do pretty much NEthing except new acct actvtns. Hit me up here so we can check! *KrystnYogi
user: Crossing 30 min hold time. No response to DM. #LeSigh
agent: I see you and we just replied. We're popular on social but are working as fast as we can to get to you! :) <3 *KrystnYogi The customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I literally have no class. and plus Group 5 is neither literally nor figuratively "The New Group 1."
agent: We recently changed our boarding groups. For more info see:
user: I appreciate your prompt reply, auto reply dude, but Group 5 STILL isn't Group 1, AND it's STILL isn't priority. Breathlessly waiting your (automated) reply.
agent: We'd like to take a closer look at your booking info. Please provide your 6 letter code so we can take a peek at your reservation.
user: We have to stop meeting like this.
agent: We'd like to verify your AAdvantage status or if you bough Priority. We want to make sure you receive all the benefits you're entitled to.
user: This isn't working for me any more—it was exciting at first, but we're not really a good match. Not that I regret swiping right.
agent: It makes us sad to hear this but we'll be here whenever you need our assistance. Customer complains about the boarding groups where he was in 5th group but wanted to have the priority as 1st group. Agent asks to reach out them any time for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: assuming the 16:03 Bristol Parkway - London Paddington can’t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more & more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination & now looking unlikely that’ll be enough time.
agent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis
user: Ok, so due into London 40 mins later than planned (assuming we aren’t delayed further...🙃), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed.
agent: If delayed by an hour on that journey you can claim compensation. Lewis
user: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I’ve lost track of how often I’ve been delayed here.
agent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis
user: Finally arrived nearly 1hr 30mins late due to delays. Assume I can’t claim as the delays were split on 2 trains? Going to miss the first half of the show I’m due to see. Overall a great Friday 🙁
agent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh Customer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: am I losing my flights collected every time my tier points collection ends?
agent: Hi Mikaela, this will be part of the terms an conditions of the Executive Club. Login and check this on our website to confirm.
user: I have...in order to progress to the next level it’s either I have to collect tier points+ 2 flights or do 25 flights
agent: That's right, Mikaela. We sometimes amend the Terms and Conditions of the Executive Club but can't say when the next time will be
user: I do understand that you do amend the terms & condition but it never say that we lost the flights we have collected once the tier point ends It was not mentioned that we have to collect those flights within a year to move to the next level
agent: Our Executive Club team would like to contact you directly. Please DM your account number, full name, date of birth and address. Customer wants to know why he is losing the flights he collected once the tier point ends and. Agent said that they would sometimes amend the terms & conditions of the executive club.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my idea number's due date of payment was 16th November. I haven't paid the amount so from 3-4 days I am getting i am getting calls from idea customer care asking me to pay the amount immediately else my connection will be cut (1/2) Now I want to disconnect my number please provide my outstanding details and give me details to disconnect my idea number 9868210681
agent: Sorry for the trouble caused. As it is just the reminder calls for the payment. Kindly clear the dues to avoid further inconvenience. Regards,Sneha.
user: Yeah I will clear my dues and will disconnect my number
agent: Sorry for trouble caused to you. As there is some outstanding amount remaining dur to which you are getting the remainder calls. Please pay that amount to stop the calls.
user: You can disconnect my number today itself. My bill has been inflated. I am not paying it. You can disconnect my idea today itself. I have already taken #jio number
agent: We are sorry for the inconvenience caused to you. We don’t want to lose you as our customer. Request you to share the concern for disconnection of services from Idea.
user: My bill has been inflated for the previous month & for the current month unbilled amount shown is 400+ I don't know what are they charged for therefore I have decided to discontinue from idea. By tomorrow I will visit idea store to disconnect my connection
agent: Sorry for the trouble caused.We request you to DM your non-idea number to assist you better.
user: I don't need any assistance my mind to disconnect my connection I have made my mind to disconnect my connection
agent: Please allow us an opportunity to win you back. We don’t want to lose you as our customer.Request you to DM your non-idea so we can assist you better.
user: I don't want to talk to customer care executive. I want call from idea service or nodal office as ur customer care executive don't know how to talk they talk like illiterate
agent: Sorry for the trouble caused.As checked your complaint was raised and resolution was given.i.e Special waiver of Rs 350 has been passed which will reflect in subsequent bill.
user: Even after your special waiver I am going to disconnect my connection tomorrow
agent: Sorry for the trouble caused. We understand how frustrating this can be. Please bear us for sometime, as we don't want to loose a valuable customer like you.
user: What will u guys do? ?
agent: We are sorry about the problem you had with our services. We are working continuously in improving our services. Please bear us for sometime. Customer is complaining about the reminder calls on paying the bills and wants to disconnect the service. Agent states that they are offering special waiver and requests to continue the service.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I wanna know why Este Corazon is the only RBD song I can find on
agent: Hey Ingrid! Can you tell us what country your account is set to? We'll check things out /CH
user: United States!
agent: Fingers crossed we'll be able to have all of their songs soon, but there's info about Spotify content here: /CH
user: Sweeeet!
agent: Cool beans! You know where to find us if there's anything else you need help with. 😉 /CH
user: Thank you! 😌
agent: You're always welcome! 😉 /CH The customer is complaining that he can only find rbd song. The agent responded that they will be having all of the songs soon.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: . no #PowerfulAnswers from you today. Thankful family member is #Teamiphone allowing me to use hotspot so I can work while on call. Let's see what happens at 8am, #PowerfulAnswers then? Hope technician is competent.
agent: It would be our pleasure to assist
user: Peruse ticket #nyeg0m1ucf. will be receiving formal complaint.
agent: Thank you for the information. Follow and DM for further assistance.
user: Wasted all of yesterday with you Just informing that #PowerfulAnswers were not received and more importantly patient care not compromised thanks to #iPhone #hotspot of my family member.
agent: We'd be glad to assist. Please follow and DM
user: Guess who has yet to arrive to assist? Imagine one has to go work and don't have luxury to be incompetent. Me waiting on #PowerfulAnswers.
agent: What's going on? You still a question about credit? The customer informs that #PowerfulAnswers were not received and adds that the patient care not compromised. The agent asks to DM to assist further to get the issue resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Your Amazon Prime membership isn't worth it if your cut rate delivery service can't deliver the packages on time or correctly
agent: I am so sorry about your orders! Have you recently had a delivery late or delivered incorrectly? We want to help in any way possible!
user: So a whole day lost... and now we have a second package coming tomorrow, which might have the same problem. Can't go anywhere if your service is doing the delivery. Wouldn't be a problem with USPS, UPS, or Fedex.
agent: We'd like to look into this further. Please pass your order details to us here:
user: Info sent. Hopefully there's a solution for gated communities that doesn't require staying home all day waiting.
agent: I can confirm that we have received your information! We will review your information as soon as possible!
user: So Amazon.. it happened again. Driver saw gate, didn't try to deliver. We were home. Now my wife is spending an hour with your chat server AGAIN, and we'll have to wait all day AGAIN for another delivery attempt. Your homebrew delivery service really makes me want to order from someone else in the future. Such headaches compared to how your service worked in the past. So difficult to get a delivery now. Used to be so simple.. order everyday stuff, get home and it was on our doorstep, now it's easier to go to the store than order from you. Don't think that's what you intended.
agent: I'd like to have a member of our team investigate further into this matter with you. Will you please send us your details at your nearest convenience:
user: I did that last time, no one contacted me, but I'll send the info again. Considering cancelling my Prime service since I can't get deliveries.
agent: We've received your information, we will reach out once we've had a chance to investigate. Thank you for your patience. Customer is complaining about the late arrival of the amazon prime packages. Agent updates to provide the details to the nearest convenience.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord
agent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p.
user: It’s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! !
agent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon.
user: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn’t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice
agent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening. Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi. Please could I have an email address for complaints. Thanks.
agent: You can learn about filing reports for Code of Conduct violations here .
user: Please can I have the address to complain about a product. Thanks.
agent: Hiya! We'd be happy to help with any support questions you have. What seems to be the trouble that you are experiencing?
user: Problems with the elite controller. left thumbstick is loose and moves in and out. Already been replaced once. It’s not a “premium” product It’s pretty much unusable. I’ve seen loads of similar cases online. Expected a lot better for the high price.
agent: We're sorry to hear about your controller! If you would like to leave feedback, you can do so here 1/3 However, if you would like to discuss your replacement options for your controller, 2/3 then let's have you reach out to the chat team here: 3/3 Customer asking email address to complain about product. Agent suggests that using the URL link he can learn about filling report and violation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: just trying to renew my contract, and after 1hr 9min, call was disconnected. is it possible to find out who i was speaking w/? Want to give him the credit for the new contract but I don't have his name or direct line
agent: Hello, Thank you for reaching out to us. We are able to look into renewing your plan. Please send us a DM with your full address for assistance. -AC
user: I want to speak with the same person I was talking to. Is that possible?
agent: The only way to possibly get back in contact with the person who helped you is to call into an request the person. You may or may not be able to get back in touch with him or not. . -AC
user: But I'm asking for his name - I don't know it. Was hoping you could provide it
agent: In order to research this, I'll need your account information. Please send me a DM with your name, phone number, and address. -EW Customer wants to renew the contract and wants to speak with same person that he was spoke previously. Agent informed they will look into the renew plan and inform to send the account information, DM,phone number and address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Never mind my isp is experiencing really bad problems it wasn't SE good to know good job /sarcasm
agent: Good evening, what issues are you having with your service?
user: Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on?
agent: Were any lights lit on the battery backup unit?
user: I just told you I did all the usual troubleshooting and found nothing out of the ordinary
agent: We asked so that we could understand your issue. Can you tell us about the lights?
user: ... System Status is green. No other lights are on in the box. Router lights are also green, no orange Please don't treat me like I don't Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting
agent: Please follow and DM.
user: No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here.
agent: That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue.
user: I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you
agent: So you already know this is an issue that we are working on in your area? Here customer is having some issue where router light are not working properly and he want a solution. Here agent tells to follow steps for better troubleshooting and then tells him to message him and stay connected for the better solution.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #Delta Flight attend spills drink on me and blames me for it being too tight. #correctIt
agent: Oh my, Brian - very sorry about that. Please notify the onboard flight leader, they'll address it. *HAA
user: Dl2102 seat 10D and it was explained as my fault. Thanks to a plat member
agent: I am so sorry for the experience you've had with us on board. *HDG
user: My suit and laptop were damaged and you give me a sorry?
agent: You may submit a formal complaint with the flight leader on board with you for this incident and they will be able to further assist. *HRS
user: Already off the flight. This response is not helpful
agent: Brian, I'm sorry for the difficulties. Once a claim is filed then our Baggage Office will review. *AMR Customer complains about the damaged suit and laptop due to the spillage of drink by the flight attendant. Agent requests to submit a formal complaint with the onboard flight leader and states that the baggage office will review it once it is filed.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Missed 3 trains due to no parking spaces because of changes! What are you going to do? #didcotstation
agent: Hello Jo. Are you a car park season ticket holder? - Jordan
user: No - there are spaces in that one. I always get in somewhere, roadworks in big car park have reduced spaces
agent: The work is for a new £20 million multi-storey car-park, information here: . Do you travel regularly? - Jordan
user: Yes Thanks for sending,very impressive but seems to say reduced parking till summer 2018. Alternatives not identified. You should warn people
agent: Apologies again for the issues you've had Jo. We'll feed this back. I trust that you'll start seeing the improvements very soon. Natalie Customer is complaining that 3 trains got missed due to no parking space. Agent asked to reduce the parking so that there will be improvement and issue can be done with.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: WTF is going on in Minneapolis? I assume my bill will be decreased this month.
agent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How long have you been having this issue. -AH Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH
user: 2nd Ave south and 10th street Minneapolis, MN 55402 iPhone 6+ approx 3 hours.
agent: We are unable to respond to you in direct message because you are not following. -AH Please remove your address from the public forum and send us a direct message. -AH Customer complains about issue with sprint care social network. Agent updated the customer to DM for for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I don't remember subscribing to any caller tune but glo deducted my credit pls the remaining balance has disappeared
agent: Hello Aminu, kindly deactivate the Caller Tune by sending DEREG to 7728. TT
user: I've been unsubscribed from the caller tune services hope there won't be any deduction again or else I'll stop recharging Please I want to know the call tariff I'm on because I'm being charged N12 instead of N9 as in gbam plus tnx My number 08079776152
agent: Hello Aminu, please provide your number for clarification. Thank you. SO You're Gbam Plus. 11k/sec to glo lines, 15k/sec to other networks. Daily fee of N5 applicable. Thank you. SO
user: I made 38 secs called and was charged about N7 to another network made then 2mins 15secs and was charged N28 Glo charges me 0.24 per secs same network cos I called glo line for 5 secs and was charged 1.2 /5secs =0.24 x60 =N14. 4 per min. My number 08079776152 this is why I don't recharge this glo line often hidden deductions thank you
agent: "Hello Aminu, may we have your number for clarification. Thank you. IQ Morning Aminu, billing rate on your line is okay with respect to Gbam Plus package. TT Morning Aminu, the line subscribed for a VAS for which deduction was made. The VAS is now cancelled. T
user: Please what is VAS that my line was subscribed to because I did not do it.. Hidden charges.. Kai 😤
agent: Hello Aminu, we apologize. Issue already escalated to our resolution unit. Work in progress.We'll revert back as soon as issue is sorted. SO
user: Glo you have started your hidden charges again, my credit is been deducted even without making calls. From #250 to 230 then 180 maybe later 0 credit pls continue
agent: Hello Aminu, we a,apologize about it. Issue has been escalated to the unit in charge for assistance. Thank you. SO
user: Glo is still deducting my credits without a single call being made from it...still watching until you exhaust it all oh Glo network
agent: Kindly provide your number for assistance. ET. Customer is complaining about subscribing callertune. Agent is replying that deactivate the caller tune by sending DEREG to 7728.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me.
agent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having?
user: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing.
agent: Hello! Apologies for the trouble this has caused. When did you file the claim?
user: It was yesterday and I received the reply like an hour ago
agent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C.
user: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply.
agent: We allow seller's 2 business days to reply. Keep us posted!
user: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me.
agent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C. Customer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Glitches galore getting echo dot to connect to firestck. Or getting certain shows to play using voice remote
agent: What's happening when connecting your devices? Is your voice remote unable to understand your request for these shows?
user: Hi. 2 issues. 1st - Dot says can't connect - to check power and network. Both are fine. 2nd. Using voice remote to access video. Ask for Homeland it takes me to Netflix, which I have. Ask for Blue Bloods, takes me to Hulu.
agent: I'm sorry for the difficulty you're having. Have you tried resetting the router/modem?
user: No. Everything is connecting to the internet with no issues. The Dot isn't seeing Fire Stick after linking them in the app.
agent: Let's do some troubleshooting with you in real time here: Customer is facing problem in connecting dot and voice remote to access video. Agent request to troubleshoot with reference to URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Ek Idea jo badal de aapki duniya apni internet speed se. This speed is in Gurgaon.
agent: Sorry for the trouble. Please once try to delete caches and cookies from your handset for better speed. If still you faces the issue write us back with your Idea number and alternate contact details.
user: I have tried all these trics.. Contact no.
agent: Please DM us your alternate number and also, request you to delete your number from the post security reasons. We request you to provide required details to assist you further. Regards, Dinesh
user: How many times do you guys need details?
agent: Please DM us your alternate number ( non-Idea number) so we can assist you further.
user: What is wrong with you guys? Don't you believe in your own network? Why do you need non idea no.
agent: Please let us know a convenient time to reach you as we were unable to get through on the given contact numbers. Rgds Neha
user: Hi Neha, Please arrange a call after 6PM.
agent: We request you to provide required details to assist you further. Regards, Prashant Customer is complaining about the internet speed of idea network in Gurgaon. Agent updates to provide alternative number to assist further on this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: When you have been waiting 3+ hours for a maintenance crew from another airport 🙄 Hands down THE worst airline experience I’ve ever had.
agent: We'd like to check on an update for you. What's the flight number?
user: 4412. It’s been pushed back about 4 times now, so I don’t know how much of an “update” there will be.
agent: Our latest is showing an estimated departure time of 7p. We also have a great link to keep an eye on it here:
user: We’re not even boarding yet. Still no crew. Ridiculous. Now 7:35
agent: We can send updates to your phone as well, by signing up here: The customer is complaining that he has waiting from past 3 hours for a maintaince crew. The agent says that they will send updates to the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: iPhone 7plus freezing and extremely glitchy since updating to iOS 11 and iOS 11.0.2 not good enough
agent: We want to look into what's going on. Do you notice this when using specific apps or features?
user: This time on home screen all apps disappeared,before tumblr & clock when setting alarms theres others cant remember all only since ios11
agent: Is there anything you can do to get the phone running as expected?
user: eventually returns back to normal, time taken varies home button haptic work but phone is totally unresponsive I’ve tried holding power button for 20seconds releasing then pressing home button but nothing happens no change in what is on the display
agent: Does restarting the phone help at all?
user: No it has been restarted several times since problem occurred And when this occurs pressing and holding the side button does nothing there is no change on the display no slider appears
agent: Let's go ahead and meet in DM and we'll continue to look into this. Customer is complaining about the iPhone 7 plus which get freezes and glitchy since an update to IOS 11 and tell that IOS 11.0.2 is not good enough. Agent updates to meet in DM through given link and they will continue to look over the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: BAD: - sends emails about accounts long closed, you can't reply to the email and it says "you can't unsubscribe". Endless SPAM!
agent: Hi there, let's take a look at this for you! Which type of account did you have with us?
user: Don’t know. Haven’t had one for AT LEAST 10 years. Probably longer. I would like em to stop but the solution is really to fix your systems. Fixing the symptom&not the problem as you suggest is why things are broken &why people get fed up, clearly they will stay broken for others
agent: Ah I see, thanks for the info. Can you email your details to __email__ so we can take a look for you?
user: Done.
agent: Thanks - it doesn't look like the email has reached us at this end, can you send it across again for me please?
user: Resent just now
agent: Prefect, thanks for doing that - I've got it! Let me do some digging and see what's going on for you
user: Ta Please don’t miss the point though. There should be an unsubscribe or at least a contact email address to use. Had this spam for years ...
agent: Appreciate that, I'll make sure your feedback is passed on as well Customer wants to unsubscribe an account for which customer has sent an email but it is spam and getting a notification like unable to unsubscribe. Agent updated that though email has been received they will look into it to understand what the problem is and also updated that the feedback will be taken.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'm boiling with frustration trying to send an email about an order that's failed to be delivered 😠
agent: I apologize for any frustration! We're here for you! Will you tell us more about how we can help? Please don't include any personal or account specific information.
user: I googled the answer to find if I cancelled everything to start again, I'd be able to convey that I couldn't rtn that which hadn't been received. However, it now appears original & replacement are arriving today. The saga continues
agent: If you'd like to contact us phone or chat, we'd be more than happy to take a closer look at the order(s) with you and see if there's anything we can do to help: Please let us know if there's anything further we can do to assist!
user: Thank you, I'll see what is delivered today, I believe delivery can be up to 10pm this evening
agent: Sure thing! We're here if you need us!
user: Amazon delivery has arrived. Replacement order only. Not the original order. I've printed return slip for item that I don't have Update. Amazon has sent email acknowledging non delivery & full refund. Thanks for your help
agent: You're welcome. Glad we could help. Reach out again if you have questions in the future. Customer is complaining about failed delivery of a product and its replacement delivery. Agent wants to contact over phone or chat to assist better regarding the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: internet and fios down 5 hours when message told it would be on in 1 hour. Unable reach support online. Could you help
agent: We would love to help with this! The internet and TV are down right now?
user: Yes
agent: Thank you for confirming. We would like to try to reset the battery backup unit which will trigger a reset to the main network terminal. Do you know where the batter backup unit is at in the home? It may look like one of the following models.
user: Found it
agent: Press and hold the alarm silence or ONT reset button in for 30 seconds. Wait five minutes, reset the router and test your service.
user: Rebooted. Screen message -set top box has no connectivity
agent: Do you happen to have any light on the BBU units prior to rebooting it? Did you have the black or white unit?
user: White unit. Dont recall light on bbu
agent: Thanks, since all services are impacted we want to verify that there is a green system status light on the unit. When the alarm silence button was held down did the unit beep? Try to hold down the alarm silence button for 20 seconds and see if light goes off.
user: It beeped all lights came on. System light did not go off.
agent: Thank you, that would indicate a reboot. If services are not back sign in with your credentials to check for outages at We will be here if you require further support. Customer complaining that internet and fios down for 5 hours when message told it would be on in 1 hour. Agent telling that internet and tv are down right now and we will try to reset battery backup unit which will trigger a reset to main network terminal if the services not back sign in with your credentials check outages at this url.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: u guys all suck turned my laptop off last night was fine did a shitty os update and boom laptop's fucked fuck u Because of ur shit update so now I'm supposed go spend money on more of ur shit fuck u Oh almost didn't mention I've got auto updates turned off yet it still did an update
agent: Hey there, saw your tweet! The failure ID indicates a hard drive failure. Please contact HP phone support for service options. ...1/2 Fill the web form using this link to reach them- Thanks! 2/2
user: Yeh but it was fine when I turned it off last night and Microsoft had to force an update
agent: A software update cannot cause a hardware failure. It's just a bad coincidence. Please contact HP phone support for service options.
user: Oh still hate ms anyway nice 1 geezer
agent: Please do not worry. Just contact our phone support team and they should be able to help you. Customer having an issue with laptop. Agent updated that failure ID indicates a hard drive failure So that please contact HPSupport for service options.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: thnx to the update, I haven’t had service the last 2 days. Nothing on the support page helps. Great update🙄
agent: We'll help in any way we can. Are you getting a "Searching" icon in the top left? Which carrier are you using?
user: Yes and
agent: Let's make sure the settings for your carrier are up to date.
user: Im assuming they are because I didn’t see an option to update and it showed at&t next to carrier, but “not available” next to network
agent: Thanks for those details. Check out this article and let us know if the issue perists:
user: I have performed all those and none have worked
agent: Let's look into this a bit closer. Join us in DM by using this link: Customer is complaining about the issue with the service after the previous update and states that didn't get any help visiting the support page. Agent suggests to update the carrier settings and requests to check out the article he shared to resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Am I the only one who can’t use the App Store ?
agent: We want to help you get connected to the App Store. Have you tried these steps?
user: Yes I did everything. I can open the App Store but I can’t update my app
agent: Thank you for completing those steps. Which device are you having these issues with? Can you provide the iOS version?
user: I’ve got an IPhone 6S and iOS 11.0.2
agent: We'd like for you to try deleting the app and redownloading it from the App Store. Ensure you have a backup of before trying.
user: It’s working now. Thank you
agent: Absolutely. We're happy to have helped! Customer is having an issue with App Store app. Agent informed the customer to delete the app and redownload it from App store.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my phone is so messed up, this is what my lock screen is. No time nothing on it!!! 😐😐😐
agent: We'd be happy to look into what's going on. Does this continue if you restart your phone?
user: Well I faked to you guys the other day about how my phone keeps freezing and doing weird things. This is the first for the lock screen (con) To not show the info on the front. But through the day it still freezes about 10 times between apps and juston the home page
agent: Does the lock screen issue remain if you restart like this:
user: I was able to turn off the phone by holding the side button. But my iPhone 7 doesn’t restart by holding the side and home button
agent: When you use the side button, are you holding it long enough to see the "Slide to Power off" screen?
user: Yes and it works. Does the iPhone 7 not have the restart with the side and the home button? ?
agent: That's how to force restart an iPhone 6s or earlier. Always try a regular restart as a first step:
user: I did that and it goes back to being normal but as the day goes on it starts to glitch and freeze
agent: Thanks. Send us a DM with the country that you are located in to continue. Customer is complaining that his phone is getting freeze and ding weird things. Agent updated that to DM with the country that they are located in to continue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: your support page is a piece of garbage. I'm trying to fix a channel unavailable error, and it keeps asking me to login. and then when I do, it keeps taking me to the main account dashboard, which is useless.
agent: We'll be glad to help! How many channels are you getting that error on?
user: Undetermined, a lot of them but not all. Not just HD channels. I've power cycled both the STB and VZ router (haven't touched ONT). For example 509 doesn’t work (CBS) but 550 does (USAHD).
agent: Appreciate that info! Can you try disconnecting both power and coax cables from the box and wall jack? We want to make sure the needle wire is straight on both ends. Reconnect everything after 30 seconds.
user: It almost feels like an account provisioning issue, but I don’t recall making any changes to the channel lineup recently.
agent: That error message is associated to a signal issue. Customer is stating the error in the chanel. Agent updated that it is due to associated signal issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: , every time I think you guys can't be any worse, u prove me wrong the next time. Bad management and horrible service. #worst
agent: Could you DM me what happened? I'd love to help out and try to change your opinion!-JG
user: Do you have the authority correct the fuckups of your support folks ? If not, it's just waste of time for both of us.
agent: I'm in our corporate support team and I'd love to help out. Could you DM me what happened?-JG
user: Because so far all the very fine people of Comcast I have spoken to have this response ' Sorry, We can't do anything now ' Okay one last attempt....
agent: Could you DM me what's wrong?-JG Customer is requesting to resolve some of his issues. Agent is requesting for the information on the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How do BankAmeriDeals work? I added one and used it but nothing is showing up as earned?
agent: It takes 3-5 days from the purchase date before the transaction is in our system. It takes up to 7 days from the purchase date before the credit displays on your Earned tab.
user: So it will show up in a week? Does it become a statement credit or a rewards award to deposit in checking?
agent: Please click the link to respond. You can choose how you would like the refund online.
user: I’m confused
agent: Please click the link so we can speak privately.
user: Speaking about what
agent: You can choose how you want to receive the rewards where it displays the reward info in online banking. The customer asks how does the BankAmeriDeals works and says that he added one and used it but nothing is showing up as earned. The agent informs that it will take 3-5 days from the purchase date before the transaction in their system and it takes up to 7 days from the purchase date before the credit displays on customer's earned tab.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: When make a playlist for you. Is there anyway to save it. Or just save individual?
agent: Hey Danni! You just need to follow the playlist so you don't miss out. You can also add all the songs to a new playlist 🙂 /NG
user: Sorry. It's not a playlist so no follow option. It's a daily mix xx
agent: 1: Got it. You can also add the songs from your Daily Mixes to a playlist. If you're using the desktop app, just head to... 2: Daily Mix > click on the three dots > Add to Playlist. Any other questions, let us know /NG
user: Thanks babe. Kind of answers. Not on a computer so won't be able to do it x
agent: Hmm. What device, operating system, and Spotify version are you using? We'll see what we can suggest /NG
user: My Samsung phone.
agent: 1: We're afraid the option we've mentioned above is not available on your Android device right now. Not to worry, you can always add... /NG 2: the tracks you enjoy to a playlist. Here's how: /NG
user: Thank you xxx
agent: You're welcome! Were... 💚 /NG The customer is asking that is there are any ways to save a playlist. The agent responded him that the option was not available in android.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Do Apple updates always delete your recent contacts? I’ve easily lost over 50 contacts in a day. Thanks Oh and my battery sucks after the update as usual too. I’m sure that has nothing to do with the update, though. Nothing at all.
agent: We can help with your missing contacts and battery. Has the device been restarted? Do you use iCloud for syncing contacts?
user: Yes and yes.
agent: Have you tried navigating to Settings > [your name] > iCloud and checking to ensure the contacts toggle is on?
user: Yes.
agent: Thanks for the screenshot and checking. Please DM us and we'll further review this for you. The customer is complaining that they have lost more than 50 contacts and battery also sucks after the update. The agent asked to dm them for further review on that issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: So which stores in Central Scotland are stocking this ? Tried 3 stores in Edinburgh several times. Nada #volcanicvindaloo
agent: (1/2) Morning! 😁 Sorry you've had difficulty picking it up! The curry is extremely popular and is almost literally flying off (2/2) the shelves! For the best chance of grabbing one, it's best to go early in the morning. Hope this helps! - Adam
user: So which stores in central Scotland? Tried 5 shops all early morning. #volcanicvindaloo
agent: Oh, sorry about that! Can you let me know which stores it is that you've tried, please? - Adam
user: Tried The Gyle, Granton, Ferry Road, Livingston and Bathgate
agent: I've spoken to the Hunters Tryst store who have some stock, but the curries are sold on a first come fist served basis. - Adam
user: Thanks Adam, I appreciate your help.
agent: No problem, sorry again for the difficulties you've had. Hope you have a lovely weekend 😃 - Adam Customer wants to know which store is central scotland as the gyle, granton, ferry road, livingston and bathgate are the five places where customer had tried to find. Agent informed the customer that they will inform the hunters and also informed that the curries are provided in first comes first serves order.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is there a way to send funds to different user on my ps4 A user that us on the same ps4 Is*
agent: Hi there! Once funds are added to an account they can be transferred between accounts.
user: How do I do that
agent: Sorry for the misunderstanding. Once the funds are in your account they cannot be transferred to other account.
user: Oh okay thank you
agent: Anytime! Customer enquires how to send the funds to different user on ps4. Agent replied that once the funds are transferred to their account they cannot transferred to other account.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the embedded URL does NOT activate the offer.
agent: Hi. Which U.S. based card is this concerning? Please do not release any personal or card information.
user: This is for gold card members. ...the link redirects you to Exxon's station locator site versus activating the offeer.
agent: Have you tried using a different browser?
user: Sure, I could do that, but happens to be the most ubiquitous these days. Would you prefer I use Opera? ... not a solution.
agent: Pls call our Digital Assist team to look into this @ 800-297-7500, 24/7. All the best.
user: ..or you could just pick up the phone and dial their extension and raise the concern internally. I rid myself of this madness.
agent: Apologies for any inconvenience. Do you have time to chat securely online? Customer is complaining that the embedded URL does not activate the offer. Agent updates to call to their digital assist team to look into this at the given contact number.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 44 Beach Dr, Little Compton, RI. Send somebody here NOW!!! !
agent: I can help with service issues. The equipment is online at this time. What's going on? -StephanieA
user: YOU TELL ME STEPHANIE!!!!
agent: Are you getting this message on all TVs? -StephanieA
user: Yes.
agent: Is the cable straight from the wall to the mini box or is there a splitter? -StephanieA
user: Straight from the wall to the mini box
agent: I've sent a signal to reset the mini box. Please wait 20 minutes and let me know the outcome. -StephanieA
user: Nothing.
agent: Please swap the ends of the cable, what's in the wall put in the mini box and vice versa. -StephanieA
user: Didn’t work.
agent: We will need to schedule an appointment to get this resolved. Please follow/DM us to continue. -StephanieA
user: I’m at a rental house. I won’t schedule an appointment because I want the next people who rent this house to be just as miserable. I hope I die.
agent: I'm truly sorry we've made you feel this way. If you change your mind and decide to schedule an appointment, we are here 24/7 for support. I apologize for any inconvenience this has caused. -StephanieA Customer is facing service issue. Agent insist customer to scheduled an appointment to get it resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under "songs." When I click a song in one of my playlists, it plays the right one.
agent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can suggest /AP
user: Google Chrome. version 61.0.3163.100. The latest version. P.S. This only started happening today. Yesterday, when I used spotify, I didn't have this problem.
agent: Got it. Does the same thing happen when you use an incognito window? /AP
user: I don’t know what incognito window is. Anyway, I already shut off my computer for the night. I’ll tell you tomorrow if it still does this... ...in incognito window.
agent: You can press Ctrl+Shift+N to open an incognito window. It helps avoid cached data/cookies from interfering the process. Keep us posted! /AP
user: I’ll let you know tomorrow if anything changed.
agent: Sounds like a plan! We'll wait for your update. Good night 🙂 /AP
user: Well, things seem to be working now. It's playing the right song now. I guess shutting off my computer & turning it back on fixed it.
agent: Great! Glad to hear it's working. Just let us know if we can help with anything else. 🙂 /AU Customer complaining that he is unable to play the music in spotfy music app. Agent ask the customer to open that app in incognito mode and it BTW it resolved itself.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: did divide get taken down from Spotify? It's the only album that doesn't play
agent: Hi Jonathan! Just to check, are you getting any error messages when you try playing the album? A screenshot of it will be handy /NY
user: There are no error messages. It just says that i can import it if I have it on my computer. Now it's says "this song is not available" on 90% of his songs...
agent: Got it. Could you let us know what device and operating system you're using? Also, is the same issue happening on a different device? /RK
user: Samsung GS7 edge android. It also happens on my desktop. I'm running win 10
agent: Thanks for the info. Could you try logging out > restarting both devices > logging back in? Does that help? /RK
user: Continues to say "this song is not available."
agent: Hmm. Best thing to try here is a reinstall. Just follow the steps at Keep us posted!
user: I've done that. still nothing. here's a screenshot of what it says when i try to play a song.
agent: Thanks for that screenshot. Does the same thing happen even when you're using a different internet connection? /RK
user: Wi-Fi or wired. Still the same. Rather odd.
agent: We appreciate your patience. We've reported this and our developers are looking into it. We'll keep everyone updated /RK Customer is complaining that 90% of songs are not playing and notifying like not available in the album. Customer has also shared the screenshot of error in URL. Agent asked to logout and login again the devices. Based on screenshot from the customer, agent updated that it is better to reinstall and have reported the complain to the developers.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: . Finished Grand Slam but I can’t open the supply drop for it! Help please!
agent: Hi there! Sorry to read you're having Supply Drop issues? Which is the exact error you see?
user: I just finished my Grand slam Special contract. But it’s not showing any rewards. It doesn’t show an error code
agent: I see. Can you let me know your platform and PSN ID?
user: PS4 - Noxi_Gunner Email used on the account is __email__
agent: If you don't mind, can you provide a video of the issue you're experiencing?
user:
agent: Please unplug your console and router for 10 minutes. After that play through 5-10 more complete matches for the rewards.
user: Okay thank you
agent: Keep me posted on the results. Customer is complaining about not being able to open the supply drop in a game. Agent is requesting for a video of the issue and suggests to unplug the router and console for 10 minutes.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’ve had since I was 17 years old now they’re changing my account so I have to pay a monthly fee starting in January 😒. Might be time to say goodbye, homegirl doesn’t make enough for that nonsense. I liked my e-checking 😢.
agent: We stopped selling eBanking in 2013. Digital banking services are now an integral part of all our checking products. Please visit to learn about balance requirements & ways to avoid fees.
user: I don’t make enough with direct deposit to avoid your fees 😒, I’ve already called and talked a representative, I’ll be going somewhere different come January. I liked e-checking because I never go in the bank anyway, but I’ll find a new bank 🤷🏼♀️.
agent: We apologize for the inconvenience, please keep us posted if you need anything.
user: There’s really nothing you can do unless you change the requirements to waive the fee each month. I won’t be making the minimum deposit amount in order to do so until after I graduate.
agent: Hi Mallory, in order to waive the monthly maintenance fee, one of the requirements would need to be met.
user: You’re charging my account because I don’t make enough money to meet the requirements, doesn’t make much sense. I loved BoA for the time I had it and recommended it to many people, but at this point I need to weigh my options. The monthly fee may be small but that’s a weeks worth of gas.
agent: We’d like to talk with you. Please click below to send your name/ZIP/phone and best time to call. Customer informed that they want to change the bank as the current bank is charging unnecessary amount. Agent send the link to customer and ask for providing name,zip and phone number best time to call.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi, facing problems of mobile hanging. Moblile gets hanged while having conference call, massaging, etc. become very slow many times
agent: That is certainly not the experience we want you to have. Which iPhone model do you use?
user: 6S
agent: Great. Let us know which specific iOS version you're running in a DM.
user: 11.0.3 Waiting for result oriented response please This is self explanatory screen shot of one of example of hanging
agent: Let's see if updating the iPhone to iOS 11.1 helps. DM us if it doesn't. Customer is complaining about his iPhone which gets hanged while doing conference calls and messages and also gets slow. Agent suggested to update iPhone to iOS 11.1 and to DM for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: last 10 days I m getting this msg from my app
agent: Sorry for trouble.We are here to help you.Please DM us your idea number to assist you better.
user: I ve reinstalled. Result is same. Most worst app. Now data Bal is also showing zero
agent: As per our telecon,your concern has been initiated under ref.no.
user: A call from 9514680102 rec'd & he is also asking for the complnt. Why you will not tell the cs exe about it. Everytime we have to explain. Pl forward the screen shot to the customer executive
agent: We would like to inform you that your concern is in progress. Please bear with us. Rgds, Yogita Customer is complaining about the app which is not working properly. Agent states that the complaint has been registered and they would assist soon.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Every time I try to scroll in DW CC 2018 (Windows 10) using my touchpad, DW crashes. This is so frustrating! Is this a known bug?
agent: Hi Dan, did this happen with DSW CC 2017 version? Do you have a dual monitor display? Please submit this here.
user: I don't recall it happening on with DW-CC 17. I have multiple monitors at the office, but only using my laptop screen now.
agent: I have looped in our web expert to help you with this. Does this happen with all files or just one file?
user: Any file.
agent: Dan, the crashing happens when only using the touchpad? Have you tried attaching a mouse for a comparison test? This sounds like a bug
user: No mouse with me at the moment, so it's only been touchpad.
agent: Dan, our web expert will be in on Monday morning. He may want to collect additional information from you regarding the crash.
user: No problem. You can DM for contact info.
agent: This bug has been resolved long back, But we can check if it came back. Customer is complaining about DW CC 2018 (windows 10) when they scroll using touchpad, DW crashes. Agent replied that the web expert will be back on monday morning and also states that this bug has been resolved long back and they can check when it comes.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Have you stopped your own branded cola?! That was the nicest cola and I can't find it anywhere!
agent: Afraid so, Sam, but we'll let our drinks team know it's sorely missed!
user: Bring it back for a Christmas special?
agent: Not a bad idea! You never know in Christmases to come :)
user: Hi, just wondering if there was any progress on getting this drink back for the festive period, do you have a release date yet?
agent: Hi Sam. We're not making any promises. If it does get released we'll let everyone know. :) Thanks.
user: What are the chances do you reckon? Also a lot of people miss the lemon fizzy fish you used to do. Just the London ones though
agent: Again, we'll pass your feedback on to the food team - they are the team that make the decisions, so fingers crossed! :) Customer seems cola was the nicest drink and want to bring it back at christmas festival time. Agent updated that they cannot promise as they are not confirmed to release it and also informed they will inform it to the food team.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: again restricting limits in spend.. £80! How is this helping the lower wage families?! #Disgusting
agent: Hi, sorry you feel this way, the spend amount is based on your average spend from the past (1) 8 weeks and the 8 weeks before Christmas last year. I will pass your feedback on to the Loyalty department. - Georgina (2)
user: And it'll be ignored as my last complaint was before. Rewards shouldn't be based on assumptions as situations change Plus we haven't really shopped here the past 8 weeks recently.. maybe past 2-3 weeks max as we've shopped elsewhere cheaper
agent: I'm really sorry you feel this way, I have passed your feedback on. - Georgina
user: But not really sorry, Let's be honest... it's just the polite thing to say. I know it's not you personally Georgina, But my god, Morrison's is getting worse for this
agent: We do take your feedback seriously and I do understand your frustration. If I can help you with anything else give me a shout. - G Customer complaining about restricting limits in speed and how it will be helping for lower wage families. Agent updated that he will take his feedback seriously and he will pass his feedback on to the loyalty department.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: searching google for a PS4 highlighted your £199.99 offer in store (500gb plus FIFA 18) Went to store to be told it is not a genuine offer. Can this be removed? Very misleading!
agent: Hi Mark. I'm so sorry for the disappointment caused by this. Can you confirm where you saw this offer online? As I'd like to investigate this further. Thank you. - Alisha.
user: Hi, open google, type in PS4 and it is top of the list for shopping on the right of the page
agent: Hi Mark, thanks for getting back in touch. It looks like this is through an outward link. As our direct site and stores are separate areas of the business with their own stock, promotions and prices can sometimes vary 1/2 Try having a look on our direct page. Ty - Reece 2/2
user: Not sure what the outward link signifies. Still looks like it is your offer. Could confuse other simpletons like me 🙂
agent: Hi Mark, I'm sorry regarding this situation, allow us to elaborate. This is an offer we previously had as an online deal, as such some search engines will still contain cached results of our products and deals. We therefore cannot be held responsible for any offers that aren't directly on our page as we have no control over cached versions of search results. Hope this makes sense, let us know if we can help further. - Thanks - David 2/2 Customer is complaining that they found PS4 highlighted their $199.99 offer in store when searched in google, when they visited the store, they got to know that the offer was not genuine. Agent updates that this offer they had previously for an online deal and they are not responsible for any offers which are not directly from their own page.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone
agent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like?
user: Iphone 7 or 7plus with 5gb data
agent: Ah right, check out the latest deals on these here: Are you thinking of recycling your old phone?
user: No. Ive seen those but im trying to avoid paying upfront fee. Tbh ive seen better deals elsewhere and im just thinking what to do.
agent: 😞 Have you already spoken to our upgrade team over the phone to see what we can offer? :
user: We spoke over live chat but wasnt much help.
agent: Ah okay, if the deal you want has an upfront fee, you'd need to pay it. We're sorry for any inconvenience. Customer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and asked whether he spoke with upgrade team regarding offer and finally inform to pay for the same.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi, I’m having troubles transferring music to my phone all of a sudden
agent: Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music?
user: It shows this and doesn’t copy
agent: Thanks for the photo. Does an error ever come up, or does it just get stuck on that step?
user: It says the previous picture and goes back the apple logo
agent: Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause.
user: I updated on the latest update I got
agent: Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes?
user: Pc with iTunes
agent: Thanks! Let's continue our conversation in DM. Customer complains that they are unable to transfer the music to the phone. Agent asks to DM for further conversation.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi, I do need a favor to correct spelling name.my flight will be on next week. please reply my dm
agent: Hi, you would need to submit web form and attach passport copy for verification and correction. - Ed
user: i had been sending but not respon.can u help me via twitt?
agent: Hi There, may we have the screenshot of the passport copy for verification. Thank you. -Prabu
user: temen saya baru membuat paspor hari selasa kemarin dan saat pembuatan itu sesuai dgn akte kelahiran dan ktp. bisakan corect tanpa paspor? pakai identitas lain saja bisa?
agent: Maaf Anindya, document passport diperlukan untuk pengesahan kerana flight anda adalah international. Thanks. -Jimy
user: oke kalo gitu pas paspor keluar aja ya. terimakasih
agent: Kindly DM us with the passport copy so we would be able to verify and correct accordingly. Thanks - Ed
user: udah aku kirim di dm, tlg respon nya yaaa
agent: Sudah di balas ke DM kamu ya Anindya . :D -Amie Customer is inquiring about correcting the spelling of his name on the flight ticket. Agent is requesting for passport copy in order to proceed with it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Dear your website is very jacked at the moment. Just thought you might want to know.
agent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on
user: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I’m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi.
agent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP
user: Chrome. Browser is up to date.
agent: Alright. I'd like to send a feedback to our IT team & I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP The customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: As I stood waiting for help...listened to a Wendy and an Indian lady rep berate peeps and give a FU answers! #delta Gate A3/Boston
agent: Hello! I apologize for those agents. Delta strives to have high-value service this is what you should expect from us. *TCC
user: I will be calling Delta on Monday! These agents were not only nasty they were vindictive! Very disturbing!
agent: I regret hearing you did not receive the Delta style customer service we expect from our employees. *AST Let us know if there is anything we can do for you via this channel. *AST
user: I’ve tried calling customer care and they aren’t accepting calls for customer complaints. Hmmm...interesting!
agent: I am truly sorry to hear this. Our Customer Care office may be experiencing higher than normal call volume at the time. You may also... 1/2 ...write into our Customer Care on our website here: *TBW 2/2
user: I don’t want to write someone! I want to speak with someone
agent: I have just tried our Customer Care number, and the number did not state that they aren't accepting calls. *TBW
user: Try option #4 They stated they were not accepting calls and to go to your website. I called more than once
agent: Hello. I see that you were communicating with my colleague previously. Please allow me just a few minutes to review your messages. *HAN Customer is complaining about customer service for not picking up the calls. Agents informed that during that time high call volume and asked to allow just few minutes to review the messages.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: getting this new error now... Getting more errors everyday, Laptop crashes all the time #BSOD... Pl help...
agent: 1/2 This is odd, Prasanna. This might cause of an antivirus software that triggers this error, as can a corrupted NTFS volume. 2/2 Disable the program and confirm that this resolves the error. If it does, check the updates thru manufacturer's website.
user: I do not have any ANTIVIRUS installed on my machine... An there's no external device plugged in to it...
agent: Got it! We can follow the steps on this article: to troubleshoot blue screen errors. Keep us posted.
user: Will do the required and keep you posted...
agent: Sure! We'll keep an eye for your update. Hi, Prasanna! Just a quick follow up. Were we able to resolve your concern? If not, just let us know and we’re here for you.
user: It did work out... Laptop hasn't crashed in the last 2 days... Thank You so much for the help... 😄😄
agent: You’re welcome! Share your thoughts about our support here: The customer is complaining that they are getting more and more new errors everyday and laptop crashes all the time. The agent updated that might cause of an antivirus software that triggers that error and asked to disable the program and confirm that this resolves the error.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months!
agent: Are we able to assist, Ashton?
user: Was told NOT to travel (WGN - GLC) in January 2016 due to damage to West Coast Mainline & that I'd receive a full refund - NOT HAPPENED!
agent: Do you have a VT reference you can DM us?
user: No I don't have one, but I do have a sarcastic email from Virgin asking me how my journey was. (I would have started my journey at MCV) Here you go:
agent: Have you made a claim for this at all?
user: Of course! No replies to letters, no refund! Abysmal customer service!
agent: Are there any reference numbers attached to any of your correspondence?
user: Yes, see the last photo that I sent - it had all the details on that. Well all the details I was given by Virgin Trains. Is this the standard procedure? Some responses then nothing at all? Seems like it!
agent: Can we take your email address and we'll search our system for anything we can find, please DM us with it. Customer is asking to refund his amount from @VirginTrains. Agent asks to take mail address and they will search their system for anything they can find and also to DM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement.
agent: Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor?
user: I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable.
agent: I would be happy to investigate. Do you have time to chat securely through our website so I can see your account?
user: Yes I can do it. But how do I reach you on Amex chat?
agent: Has the allotted time frame of 6-8weeks passed since you met the spend threshold?
user: It’s been over 3 months
agent: Do you have time to secure chat with me?
user: Yes I do
agent: Great! Please go to: log in, and select code:10166 and we will continue our conversation there. Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure.
user: So what did you find out?
agent: I have great news! The account has been remediated; you should see the update within 24-48hrs.
user: Thanks for the update and thanks for your effort to make it happen!
agent: My Pleasure! Thank you for allowing us to regain your faith. Have a great day. Customer is complains about not getting the amex hilton surpass sign-up bonus for 3 months. Agent updated that the account has been remediated and see within 24-48hrs.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I have left my scarf on a rail replacement bus last night, may I know how I can contact the coach company?
agent: Hi Tommy. What replacement bus did you travel on please? Rach
user: Hi Rach, it’s the one departed from Swindon to Bath Spa at 22:58
agent: Thanks for confirming. You will need to log this on our lost property site it would have been cleared at Bath Spa. You will then be contacted through the site if it has been found. Rach
user: Hi, I have logged this already onto the system I still have not heard anything from you
agent: Hi Tommy. You will be contacted if this has been found. Sorry for the time it's taking. Rach The customer says he had left his scarf on a rail replacement and asks how can he contact the coach company. The agent says that the customer needs to log on to lost property site and they will contact him back if they found the one.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: ok, I need to change the shipping address on some shipments, I just realized they're going to the wrong place.
agent: If the order hasn't entered the shipping process then you can edit the address
user: I successfully did it with 2 items, but someone named murfbooks is being difficult. I told them I wanted a refund if they won't cooperate.
agent: Hi, glad to hear you were able to do this for both items. Have they submitted the refund ?
user: No. I only put in the initial order an hour ago. They were quick to respond the first time, but now have not replied for about 15 minutes.
agent: Ah okay- Has the order been marked as shipped?
user: I am not sure... It says edit order, but it won't let me cuz it's 3rd party.
agent: Please allow the seller a bit longer to respond. Customer wants to change address ordered items are shipped to, and it only updated for 2 out of 3 items. The third items is with a seller on the site who will need a bit longer to respond and do the update.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can I apply for a basic card online?
agent: Hi there, thx for tweeting us. Yes, we have different cards to meet all needs. Pls visit: for your choice
user: Doesn’t seem to let me apply online for basic card tho, wants a form?
agent: How can I help?
user: I want to apply for a charge card with no annual fee online but the basic card only lets me apply with a form?
agent: Just to better understand your concern. You'd like to apply for a Charge card but you don't see the online application?
user: Yes
agent: Sorry to hear you are having trouble. Pls visit: this should help you. Thx for your interest
user: Thanks. I’m in the uk though, do you have a uk link?
agent: Is this for a U.S. account?
user: No a UK account
agent: Thx for clarifying! Looping in for guidance. Have a great day. Customer wants to apply for a basic card online and needs online application form. Agent provides with URL link.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: shaeb idea company chya phone varun call tar te Gujarati , Hindi, English made snagtat ki tumcha call lago shakat nahi.
agent: We are here to help.Please DM us your idea number and elaborate us your concern to assist you further.Regards,Pritam
user: 9594406936 y der is Gujarati in place of Marathi when I hear that phone is switched off or out off coverage area is Mumbai comes in Gujarat or in Maharashtra
agent: We would like to inform you that the number is belongs to mumbai and mumbai comes in Maharashtra.Regards,Pritam
user: please remove that Gujarati and take Marathi.
agent: Numbers are circle specific. Request you to dial 12345 or 198 regarding your concern. Regards,Sneha.
user: I know it than y in Mumbai it says in Gujarati.
agent: Sorry for trouble. Please select the language while dialing the Idea customer care helpline number. Regards, Vicky The customer is asking to change the language from gujarati to marathi. The agent asked to call to 12345 or 198 regarding their concern.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: For some odd reason. The vibration on my controller doesn't work when i play Destiny 2. I went through every setting but nothin
agent: Hi there! Were you also able to check the in game settings as well as the console settings?
user: Yeah i have checked the game settings, and Xbox Accessories
agent: Would you mind sending us a picture of what you have the settings set to exactly?
user:
agent: Thank you for the pictures. Is the controller fully charged? Also, does the vibration work for other games?
user: It is fully charged and yes it does work for other games
agent: Okay, that is odd. Was the controller vibrating with the game before or has it never vibrated?
user: It stopped working a couple weeks after release
agent: Thank you, let's go ahead and remove your profile: then power cycle 1 the console: and check again if the vibration is still disabled. 2 Customer is facing issue with his controller as vibarator not working while playing Destiny 2. Agent provides with an URL to check with settings still being disabled.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Ur app didn’t record .8 mile today. Training 4 1/2 marathon using app. Can u put mile/time back in or should I just cry now?
agent: Let's see what we can do, Angela. What device, operating system and version of the app are you using?
user: I phone 8 NRC version 5.9.0 Getting box of tissues just in case - my first time in years running 6 miles.
agent: What specific iOS are you using? Also, can you elaborate on what you experienced at the end of your run?
user: IOS 11.0.2 Started app, everything looked right, started running, got to where I knew I was .8 miles in and looked at app to check time and it had stopped recording. At that point I used a medly of 4 letter words. Restarted, had trouble with it restarting. Completely stopped and started a fresh run then it was fine. I know I did the full 6 miles, I just need the app to know so it can use it for my coaching. Really liking it other than glitch today
agent: We're glad to hear you're liking the app, Angela. Can you DM us your NikePlus email? Customer is complaining about the NRC app for having a technical glitch. Agent is requesting for more details regarding the issue and NikePlus email address.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: You were right, nice flight. I got a problem though! While in the plane with my carryon, the flight attendant slammed the over he'd door on the handle and broke my carryon!
agent: Oh, no! I am so disappointed to hear that. It is best to take the damaged bag to our Baggage Service Office and have them review the damages. *AJL
user: Is there a way to do it any other way? I landed at midnight in Pittsburgh and nothing was open! Thank you for your quick response though!
agent: Regretfully, the airport Baggage Services has to make a report and document damages to make sure that this gets taken care of. This would be the only place that could do it. *TBW
user: I live 2 hrs from Pittsburgh Airport...
agent: Hi Andy, I am so sorry. You can also file online as well. We do need to know the purchase price, the age of the bag and a description of the damage. You could upload a picture Please use this link to our website. Thank you. *TJM
user: Thank you so much. I have all that information already!
agent: Perfect, thank you for your patience. Thank you for flying Delta! *TJM
user: No, thank you! You guys put American to Shame!! !
agent: Wow! We are cool like that! We do appreciate you choosing Delta. *TJM Customer is complaining about flight door handle broken his carryon. Agent is replying that take a damaged bag to baggage service as they will review the damages.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Wish this update wouldn’t have screwed my phone up so much
agent: You've reached the right place for support. To start, can you tell us more about what's happening with your iPhone?
user: My speaker phone doesn’t work, the music thing when you swipe up from the bottom doesn’t work, volume/ringer on side doesn’t work.
agent: That's certainly not expected. Have you tried a restart since the update? If not, let's restart:
user: I did that yesterday.
agent: Which iPhone do you have, and what's the current iOS version? You can check by going to Settings > General > About.
user: 7 plus. 11.0.1
agent: We do recommend updating to iOS 11.0.2. Have a look here: Please let us know the results via DM.
user: It’s still not working as it was prior to the update
agent: Thanks. So we can look at all of your support options, could you provide your current location in DM? Customer is complaining about the iPhone which speaker is not working the music thing when you swipe up from the bottom does't work volume/ringer on side doesn't work. Agent asks the current IOS version and current location in DM.</s> |