text
stringlengths 664
3.6k
|
|---|
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: any idea when cable and internet will be up in the dr. Phillips area? It's been out all day!
agent: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV
user: the cable and internet at our house has been out 6 times this week for hours each time. Rep said the hub is down and it's running on generator and service techs keep forgetting to fill it with gas. Neighbors have filled it twice. Great service again Spectrum! !
agent: Hello, I am happy to look into your services. Can you DM the name on the account and full address? -CS
user: can you tell me why my service is out for the 10th time in 7 days? And don't ask for my info, I already sent it to you. You are an absolute joke. I didn't think anyone could have been worse than brighthouse, but there you go proving me wrong. DO NOT USE SPECTRUM!! !
agent: My apologies, currently I am showing there is a known outage in your area. During our last conversation we did indicate that we saw some issues that we would not be able to resolve remotely and recommended a tech but we never received a response from you. Unfortunately we are unable to schedule service visits during an area outage, but once the outage is resolved we would be happy to schedule an appointment so that you do not continue to have the same issue. Customer is facing internet and cable service down in his area. Agent informs customer to schedule an appointment once outage is resolved.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is on some demon shi* rn damn
agent: Hey there! Could you tell us what's happening exactly? Keep us posted /DF
user: Same problems my friends have been complaining about. One of Why Don’t We’s song (these girls) the beat got changed and it’s more high pitched now.
agent: Got it! Could you tell us the device you're using? Keep us posted /DF
user: I usually use my phone. I also downloaded the song onto my Apple Music library and it sounds fine when I listen to it on there.
agent: Got it! Can you send us the Song Link? Just tap the three dots > Share > Copy Link /DF
user:
agent: Thanks! Could you give us more detail on the song's beat? Also, what phone model, operating system, and Spotify version are you using? /MT
user: Idk the beat is just weird. I have the iPhone 7 and I just updated it today. I also have the most recent Spotify update
agent: We appreciate the heads-up. Just to make sure, is this issue happening on other devices? /MT
user: Yes it is
agent: Thanks. We'll get this reported. Great detective work! /DF The customer is complaining that these girl songs beat got changed and it's more high pitched now. The asked for the phone model, operating system and spotify version he his using.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: who can I speak to about noise from idling trains on the mainline in Bath? Freight and passenger, late at night, residential area
agent: Hi there. How can I help? Rachel
user: Hi. I live v near the mainline just to the east of Oldfield Park. Be good if idling trains could cut / reduce noise.
agent: I will be sure to record your feedback. We don't run freight trains, but the passenger services we do run, especially at night is very limited. Apologies for any inconvenience. Rachel
user: freight trains on the westmoreland siding are the worst. But increasingly your trains too. Who do I speak to re freight trains... please could passenger trains lower engine noise, or be stopped in less residential areas, esp late at night? Thanks Hi - any ideas on this one? I didn't really get an answer about freight trains. Thanks
agent: Hello. You can find out more information here: . Contact details for Network Rail can be found as well. - Jordan The customer is complaining that noise from the idling trains on the mainline in the bath. The agent gave the contact details of network rail.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: went through my amazon account and realized i bought a record and never got it last year... customer service treated me like i was a fucking thief for forgetting my i ordered it for a year ... would have made sense if there was record of it being delivered but it still said “shipped”....
agent: Did the tracking say it was delivered?
user: no
agent: We'd like to take another look into this with you. Please reach out via phone/chat here:
user: s/o to Amer at customer service for being helpful and understanding, as well as helping me actually get my money back!
agent: Thank you for the update. Glad we were able to help! Customer is complaining about the failed delivery of a product. Agent requests to reach out via phone chat to take another look.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Our cable is down so my mom called She’s been on hold for over an hour.
agent: That is a long time to wait. We can help here. Are other services down or just the TV?
user: Just the tv
agent: What error message is being shown on the TV?
user: None of channels are unavailable. We’ve tried to troubleshoot it but it isn’t working. It isn’t a video/picture issue
agent: The "channel unavailable" would indicate a possible poor coax/splitter connection. Are all your TVs having the same issue?
user: Yes they’re all having the same issue
agent: Do you happen to know where your main splitter is?
user: Yes
agent: Please check the connection on your splitter to make sure it is secured.
user: It’s secured. What’s next?
agent: We want to try a reset to your home network. Do you know where your back up battery is located?
user: Yes
agent: Please press and hold down the "Alarm Silence" or "ONT Reset" button for about 15 seconds. The network terminal to reboot.
user: I did that. Nothing happened
agent: When you reset the battery backup did you wait 5 minutes and reset the router?
user: Yes that didn’t work
agent: Thanks for trying. Please follow and DM us to continue. Customer is having an issue with channel unavailability on Tv. Agent informed the customer to do some basic trouble shooting then ask them to send DM for continue the same.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #azTechHelp
agent: Hi, are you experiencing any issues we can assist with? Hi, to clarify are you referring to a Virtual Machine you've deployed?
user: Hi, yes I didn't manage to connect my domain name (hosted by 1&1) and my server hosted by azure because I didn't manage to find the IP of the server on the Azure Portal
agent: Are you able to see a Public IP assigned to your VM in the overview section?
user: there is no IP in this section... FYI I have a Basic App Plan
agent: We recommend taking a look at this documentation which may help:
user: Thank you but I think I don't have a VM. I just have a Plan App Service
agent: Okay, could you please tell us more about your scenario?
user: I have my app in Azure, and my domain name in 1&1. I can't link the two because I can't find the IP address of my Azure server.
agent: Take a look at this resource which may help: Customer is complaining that he didn't manage to connect his domain name and his server hosted by azure. Agent updated that they will take a look at this resource which may help.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: am very disappointed in the lack of First Class carriages today
agent: Hello. Can I take the journey details please? - Jordan
user: Didcot parkway 10.10 am to London Paddington was the first one London Paddington to didcot parkway at 16.43
agent: Upgrade work has been taking place today as Network Rail renew the track between Swindon and Didcot Parkway. The trains which usually call at Didcot Parkway have been diverted. - Jordan
user: Oh ok and would that have had First Class Carriage if the track repairs were not taking place
agent: Yes, the usual trains would have a First Class carriage. What type of ticket did you pay for today? - Jordan
user: Paid for regular but then didn’t know you could upgrade to First Class which we would have done
agent: We have a First Weekend Upgrade for £7.50 each way. - Jordan Customer is complaining about lack of first class carriage. Agent asked the journey details and informed they have first weened upgrade for 7.50 each way.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hoping the Black Friday deals that start this week including Xbox One S’.
agent: Fingers crossed, I wouldn't mind one myself. - Pete
user: When does it start as I’m interesting in upgrading my one to the S
agent: The sale started today and new items will be added to it nearly everyday. - Pete
user: Hummm need to keep checking please put some one S deals on tomorrow lol
agent: If it were up to me, I would put it on right now. - Pete
user: Haha, I’m sure you know a guy.... lol
agent: Haha, not one high enough up the food chain to make those decisions. - Pete Customer inquiring regarding deal on sales of xbox. Agent provided needful information to the customer.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Facing LOTS of frequent crashes in new Safari 11 (El Capitan, MBP Late 2011). Plz fix it asap.
agent: Thanks for contacting us. Are you experiencing this when you go to a specific website? Have you tried restarting your Mac?
user: No specific website.
agent: Do you have more than one user account on your Mac? If so, does this happen when signed in to that account as well?
user: No, using only 1 user...crash frequency twice a day...also, now not getting any pop-up to send crash details to you...what to do?
agent: OK, thanks. Let's go ahead and try testing the issue in safe mode: Keep us posted on how it goes.
user: Yes, it seems this has solved the problem completely! No crashes now!
agent: We're glad to hear it! Feel free to reach back out if you have questions in the future. We're happy to help. Customer is facing frequent crashes on his new safari 11. Agent request customer to try testing the issue in safe mode in given URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey can you explain why I'm told to test your modem and you take away my wifi when I had it before? Now you want more $$?? ?
agent: Good morning. I would be happy to look into this. Had you worked with us to troubleshoot an issue or had you swit...
user: Yes I have. Was having DoS attacks and your Network Security told me to use your modem for a bit. Now I'm being told I have pay in order to get the wifi. Which I had wifi with my personal modem. I'm only using your modem because I was told to test it.
agent: One of the reasons we would advise a different modem is that when you connect a different device, with a differen...
user: But yet it is ok for you guys to be deceptive? Not once out of the 15 people from your company I have spoken to has told me about the charge That is until I tried enabling wireless on your modem.
agent: If you would like to provide me with your account number via DM we can certainly submit feedback on the agents yo... Customer is complaining to explain why they are asked to test the modem and take away the wifi when they had it before. Agent updates to provide them with their account number via DM and can submit feedback on the agents through URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Normally one would also get chips with the queso.....???
agent: You got an empty bag? -Zach
user: I got a bag with queso in it then had to go buy Tostitos to eat the queso with Honest mistake haha Just really wanted those chips lol
agent: Did you order chips initially? -Zach
user: Being a chef I'm pretty sure queso comes with chips, but yes I did order chips and queso....is that a real question? ? I guess next time I'll make sure I specify that I would also like chips with my chips and queso I still want to know if that was a serious question if I ordered chips injitially haha
agent: You could definitely order it on its own...just checking. Let a manager know or contact us here: Customer is complaining about the food service provided like chips was not served with queso. Agent updated that the customer needs to order specifically.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hello Air asia please process my case number 00197387 & 00197126 immediately. Thanks
agent: Thank you. Our sincerest apologies for the delay and inconvenience as the team is dealing with massive requests on refunds >>> and there is an internal issue which is causing the long delay. The team is doing their best >>> we've forwarded the case again to process will be updated as soon as possible once it's processed and completed.> Thank you very much for your patience. Thank-Sha
user: Alright, thanks
agent: You're most welcome and apologies for the delay with inconvenience caused.- mariya
user: Why it's took so longgggggggggggggg
agent: Hi there, appreciate can check your inbox. We have assisted you via DM. Thanks-Sha Customer is requested to process his case number is 00197387. Agent informed that they having some internal issue which is causing delay and updated that they will informed once the case is processed and completed, Finally inform the customer that they will assist via DM.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #azTechHelp how do I change GRS replication to LRS?
agent: Here is some documentation that should help with this:
user: Thanks. How do I make the same change but I have already stored a lot of data? The option to change is grated out
agent: If you could post here: and send us a link to the post, we can have an engineer on that team assist.
user: Thanks you should see the link
agent: Thank you! We have alerted the team and they should respond to your post shortly. Customer is complaining that how to change GRS replication to LRS. Agent updated that they have alerted the team and they will respond.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: TMo is employing bait-n-switch practices. Untrustworthy and breach of contact. Limiting abroad LTE data.
agent: I want to work with you to provide you with complete peace of mind. I'm eagerly awaiting your reply to my DM. *SamanthaCassidy
user: No. We can discuss in public. Nothing to hide. You break a contract. You use bait-n-switch practices. What else to clarify? Untrustworthy!
agent: I want to get you information specific to your account. I value your privacy above all! Lets talk in DM. *SamanthaCassidy
user: No. Again, customers need to know that you are violating contracts. Nothing to discuss. Your practices should be reviewed by the
agent: Thank you so much for your feedback! We appreciate your time and value your privacy. 1/3 *SamanthaCassidy If you would like to review our privacy practices, you can check this link out for me 2/3 *SamanthaCassidy If you have any further questions, feel free to DM me anytime at 3/3 *SamanthaCassidy Customer is accusing of violating the privacy contracts and suggests to review it. Agent sates to check a link if want to review the privacy practices.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hi again! My live TV stream seems to be working fine everywhere except when I try and watch Blazers basketball on it says "connection error" seems to be the only channel with issues. Anyone else having issues?
agent: Hi! This sounds like an issue we're looking into. If you're willing to provide your ZIP Code, we're happy to take a closer look.
user: 97216!
agent: Thanks! Are you streaming through anything such as a Roku or Chromecast to the TV, or just our app on the TV itself?
user: I'm using my computer and the Hulu website.
agent: Got it. We can confirm this is something we're investigating with high priority. In the meantime, try:
user: It's working for me now! Thanks for everything!
agent: Sure thing! We're glad to hear this. We'll be sure to update our team, but if anything else comes up, feel free to let us know! 👍 The customer his live TV stream is working everywhere but when he tries watching it with Blazers basketball it says "connection error". The agent asks to send the ZIP code and sends a link to resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #azTechHelp Hi, I created an app to use for single sign-on to a mediawiki site, internal tenant users can successfully log on, but so can external, for example outside users that we share a sharepoint site with, how to disallow external users?
agent: We’re looking into your question and will have an update for you shortly. We found some documentation that we think may help with this:
user: thanks for a quick reply, I found that one already, unfortunately it simply disables login for ALL users
agent: No problem. Have you seen this information:
user: I can see that this is a premium (paid) feature that we currently do not subscribe to, how is the number of users calculated for pricing? If for example it is users that exist in our Azure Active Directory, then this will be far too expensive
agent: We recommend filing a free billing support case here: Feel free to keep us updated. Were you able to create a billing support case? Customer is asking how to disallow external users like outside users sharepoint site. Agent is replying that we look in to it and we found some documentation that help with this url.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: i want to PORT-IN... can u plzz help me..,,
agent: Thank you for choosing Idea Cellular. Please DM us your contact number and pincode number for further assistance.
user: done dat.. waiting for ur response great going idea,,,number, pincode,messaged you..waited whole day,yet to hv any response fom ur end... shows you much you value customer
agent: Please allow us some time to look into this. Will update you on status shortly.
user: what is their to look upon,,, i want to PORT_IN,, just tell me the procedure..dats it.. or are u kinda evaluating that do we need him or not
agent: Our team will surely contact you for further assistance. Request you to wait for some time. Regards, Mahindra Customer is asking help to Port in. Agent updates to DM their contact number and pincode and tells that their team will surely contact them for further assistance and requests to wait for some time.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I can't get into the PlayStation store from my ps4, is there anything yall can do to help?
agent: Happy to assist! Can you provide more details? Are you getting any error codes or messages?
user: No error codes. Just when I try to access to store, it just has the please wait loading screen.
agent: Please Power Cycle your network devices and try again: Let us know if it persists.
user: Still does not work
agent: Please try rebuilding the database. Follow the steps on the next article:
user: That worked. Thank you
agent: Great, glad to hear it! Anything else we can assist you with? The customer is complaining that when he tried to access to store it just has the please wait loading screen. The agent asked the customer to rebuild the database and able to fix the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? please read the above.
agent: Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?
user: My iPhone is on 11.1.2, and my watch is on 4.1.
agent: Thank you. Have you tried restarting both devices since this started happening?
user: I’ve restarted both, also un-paired then re-paired the watch.
agent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?
user: Yes, everything seems fine, it’s just Health and activity.
agent: Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app? Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: - any chance your chevron skirt (in black) will be back in stock soon? #imissedit
agent: Is this the skirt you're after > it's available online now in black from sizes 10-22.
user: That’s the one but I’m a size 8. Any more likely?
agent: We don't want you missing out on the skirt. Can you let us know which stores you're able to visit and we'll see if they have one in?
user: That’s amazing, thank you. 🙌 #truro is my local but I checked today. My sister is in Exeter tomorrow...
agent: Your Sister might be lucky. This skirt is available in size 8 in Exeter, if it's a special journey please call in advance...1/2 ... > We aren't expecting any more in. We have our fingers crossed for you! The customer is asking about the availability of chevron skirt. The agent updated about the skirt availability of required size.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why is my download stuck on 4.599GB?
agent: That's no fun. Please power cycle your network devices and try again:
user: Didn't work, I restarted it and now it's gone to 99+ hours left and still isn't moving, it did this earlier so I used Ethernet and re-tried
agent: Please go to Settings, Network, Test Internet Connection, and let us know your Download/Upload speeds and NAT type.
user: 54.2Mbps download, 5.9Mbps upload and Type 2
agent: Please try safe mode option 4 Restore Default Settings:
user: I can't as my PlayStation doesn't connect to any controllers through the USB slots
agent: Please follow us and send us a direct message so we can assist you further. Customer is complaining why is his download stuck on 4.599 GB. Agent updated that to follow them and send them a DM .</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Eleweran area of Abeokuta, Ogun State isn't enjoying this Gr8 network, especially Ogun State Police headquarters. What can be done?
agent: We apologize Samson, Kindly provide your phone number and device type. Thank you. UO.
user: 08112438872 Itel 1501
agent: Afternoon Yemi, may we know the exact issue being experienced at your location to offer you assistance? TT
user: The browsing and downloading speed in Eleweran area is very slow compared to Ibara area, Ibadan, Ijebu-ode and Lagos.
agent: Kindly select 3G only network; not Auto, on your device setting for better connection. Revert if issue persist. TT
user: Having searched, I only saw GLO 2G (FORBIDDEN). There is no 3G to select.
agent: Please may we know your device name and model type? TT
user: Itel 1501
agent: Please select WCDMA only on it and revert with your experience. TT
user: Only GSM is listed. Another thing is do I choose gloflat or glo secure
agent: The issue reported has been escalated for resolution. Kindly be patient. TT For data plan use gloflat APN. For PAYU data connection at N1 per MB use the glosecure APN. TT
user: Ok. I now understand
agent: You are welcome Yemi, stay Unlimited! TT Downloading speed is very slow in the Eleweran area. Tells customer to select £G (which customer doesn't see in list) same with WCDMA setting.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: didn't know there was an only 1 alcoholic drink rule in first class and a Hubble telescope portion for dinner.
agent: Which service were you on, Michael?
user: 18.33
agent: Where were you travelling from and to?
user: From London to Liverpool - felt as if we should have been in 2nd class
agent: I see, did you mention this to the team en route, Michael? Customer is complaining that there is only one alcoholic drink rule in first class and a hubble telescope portion for dinner. Agent is asking whether he has mentioned this to the team en route.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: advertising you have the iPhone x, yet you have none to supply your customers, shambles and time to move to a new supplier
agent: Hi there, have you placed a pre-order?
user: Yes, told 20th December, shocking !
agent: Wait times can vary depending on the time you ordered & the colour and size chosen. We'll get it out to you as soon as we can 👍
user: Not good enough o2, I can join Vodafone today and get one ! What a flippant non action reply, absolute shambles ! ! Not a care for customers was given ! Shame on you o2, I have 4 separate phone accounts, I will be moving all of them
agent: ☹ The device is in high demand. Please let us know if you'd like us to check your expected delivery time.
user: These are the details #
agent: Your expected delivery date is the 20th Dec but if we can get it to you sooner we will. We'll drop you a text when it's ready. We'd recommend deleting these tweets as they are public and contain your personal info. If you'd like to DM click here ⬇ Pre ordered the iPhone x but there are none available. Explains availability depends on exact model chosen and advises for this customer delivery date is 20th Dec.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Disappointed as a loyal Platinum customer for 10+ years couldn't get through at 8.00am and online. Maybe time to look at other networks!
agent: Oh no, have you managed to get through now Michael? Keep trying, we wouldn't want to lose you
user: I can’t get through even on 402 and no point online with 6+ weeks for delivery now. Won’t even let me go through to disconnections. Appreciate its a busy morning but its ridiculous can’t even leave ... help! Missed a call from O2 as was in a meeting. Can you please call as yet again I couldn't connect with anyone!
agent: Sorry for the wait, Michael. What happened when you tried to pre-order online?
user: Errored out then when coming back wait was getting longer. Then showing 6+ weeks delay. Anyway can I just get someone to contact me now... So I can discuss moving both my lines! As a platinum customer I get zero perks and poor service. Not on!
agent: So we can help further, please drop us a DM with your O2 mobile number, Michael > Customer is disappointed with network issue. Agent request customer to DM with his O2 mobile number.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: 16:43 from Euston to Edinburgh. Seriously guys turn down the a/c in the quiet carriage 'G'. #winter
agent: Hi Jasmine, please speak to the onboard team and they should be able to adjust the temperature for you
user: Not worth risking my seat as I was stood up from Bham to Euston this morning and seat reservations aren't showing on here atm.
agent: The team should be making their way through during the journey
user: Not so far ☹️ I'm off in half an hour. Quiet coach = less hot air 😂
agent: Apologies Jasmin, we hope it cools down onboard for you
user: Also late so I've missed my connection 😡😡😡
agent: Sorry to hear this, Jasmin. Please speak to station staff who will be able to validate your ticket for the next service for you Customer request to turn down the A/C in the quite carriage G. Agent directs customer to speak to station staff to validate his ticket for the next service.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why isnt Verizon Live Chat working in app?
agent: We can help you here. What issue are you having with your service?
user: The app Live Chat wont go to start chat no matter what option, I choose. Is the app down?
agent: Which app are you using?
user: My Fios App
agent: No issues with the app that we're aware of. Can you try to uninstall that app and then reinstall it?
user: I will try that, but so you know been trying for an hr and Chat Live wont connect
agent: We can also chat with you here. What has you trying to reach out through the app?
user: Ive tried before you cant help with this issue. I either use the chat or have to call. But thank u for all ur help. Have a great day!
agent: The chat in the My Fios app just goes to us over Facebook messenger. Let us know what you need. Customer is having issue with Verizon live chat not working in app. Agent informs customer that The chat in the My Fios app just goes to them over Facebook messenger.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: one more week tell goodbye HELLO #UnlockUnlimited #HR4HR #UnCarrier
agent: We would hate to see you leave. Can you let us know why you feel this way? -PP
user: i have already told you why i am not doing this again hey how many retweets for a free month ?
agent: We saw that you're are service issues. Please send us a Direct Message, so that we can further assist you. -PP
user: Nope i am good everyone on all 4 of my lines have been experiencing dropped calls for the last month
agent: We do understand that this can be frustrating. We would like to help you. -PP Please send us a Direct Message, so that we can further assist you. -PP Customer is complaining about experiencing dropped calls for the last month. Agent requests for additional information over DM to assist further.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why is it anything I buy from is always broken?
agent: It is never our intention to sell faulty products and I do apologise if on this occasion this has happened. 1/2 if you DM us your details we will be able to look into this for you. ~ Vicky 2/2
user: I have to pay £30 in a taxi to Leeds with a bike to get it replaced. Bit of a joke...
agent: Hello Anton, I am sorry to hear your bike is faulty. This is certainly not the quality of product we wish to provide to our customers... ...As this is a store collection this does have to be returned to store. I fully understand your frustration with having to return in a taxi ... to the store. For this to be rectified this can only be done in store. - Chery
user: I get that. It’s more frustrating that its more money to be spent on this when it could have been avoided simply by having a working product
agent: if things go wrong we try to make the return of an item easy as the way it was purchased, for store collected items, this is in store - Jase Customer is complaining that the things he buys will remain broken always and to replace it with a faulty bike he used to spent 30 euro for the taxi. Agent apologised for not proving a quality product and updated to DM the details.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: so arrived at cross point cafe at 15.14pm with my son to be told they were cleaning the hot drinks machine so couldn’t have one. I bought a cold drink Then several other customers followed me who were told the cafe close at 15.30!! Not according to the store opening time!
agent: Hi Ann-Marie, thanks for getting in touch. I'm really sorry you've had a negative experience in our store recently. Could you please let me know what time the café sign says it closes? 1/2 Could you please also confirm for me the other customers were unable to purchase hot drinks at the time, too? All the best - Robyn 2/2
user: Didn’t see any opening times in the cafe but checked online before we went to The and it’s stated 4pm. We arrived at 15.15 bad yes the other customers wanted hot drinks. Also I think it must of been the chef that put the shutters down on the fridge just after we bought our cold drinks so the customers after us didn’t even have that option either I understand that cleaning down is necessary but 45 mins before the store was closing.
agent: I'm sorry to hear of the issues you encountered at our store Ann-Marie . I can understand your concerns. I have passed your complaint to our Management Team so this can be addressed. 1/2 I would also like to register your comments on our internal systems for future reviews, can you DM your full name and address? TY - Jayne 2/2 The customer says that he reached the cross point cafe at 15.14pm with his son and they did not get the hot drinks out there and they were been told that they are cleaning the hot drinks machine. The agent asks at what time the cafe sign says it closes and asks to DM the full name and address of the customer to register the complaint in their internal system for future use.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: how do u explain this???? Within 20 MNS 1gb gone???? Seriously?????
agent: Check tips on how to manage your data here access billing here Incase you still have any problem, DM your number for help.
user: this is not the first time am using this subscription,, it lasts 1 week minimum,, I need value for my subscription
agent: Sorry about that is the affected number 0723***082.
user: yes
agent: Our call is not being responded to, advise when available please
user: call at 1300 ??? ?
agent: We have been in touch. Here customer complain about internet issue where 1 gb of data is gone within 20 minutes. Here Agents sends a link where customer can find how to manage data and also tells him to message if it wont get resolve so that thier team can help her over it.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer
agent: Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg
user: never did receive that call as promised via DM.
agent: Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian
user: Svcs have been reinstated but not at the $165 rate promised. It’s troublesome didn’t keep their word for a 15+ year customer.
agent: We’ve shared this with the Account Specialist and an update has been requested. -Maria
user: Thank you for making this right. My faith in your customer service has been fully restored.
agent: You are very welcome. I am so glad that we were able to help. -Tiff Customer enquirers about changes in bundle offer price from $165 to $198. Agent informs customer that issue has been shared with account specialist and an update has been requested.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: HI! I have a flight tomorrow ( Sea-Lax) at 2 pm. Can i take an earlier fligth? Do i need to pay? I am a SkyPriority customer.
agent: Hello Max. Please follow/DM your confirmation number and I will gladly take a look. *ACJ
user: Done!
agent: Max, that confirmation number is not finding a Delta reservation. Ours will start with an F, G, H , or J. *ACJ
user: This an Aeroméxico reservation since i bough it from them. Should i just go to the airport counter and ask for it?
agent: Yes, if it's Aeroméxico ticket, they will have to process the changes. *ACJ Customer wants to know if they take an earlier flight, do they need to pay and they tells that they are the Skypriority customer. Agent updates to go to airport since the confirmation number is not finding delta reservation and if its a aeromexico ticket then the airport counter will have to process the charge.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I AM SICK TO FUCKING DEATH OF HAVING MONEY TROUBLES, I’M 21 YEARS OLD AND DO NOTHING BUT CRY OVER MONEY, FUCK THE FUCK OFF! ! I’m very angry, also tesco keeps rising the cost of their products and thinks we won’t notice??? you’re slowly ruining my life by upping costs by 1p, 5p and 10p at a steady pace, u ain’t slick I see ya doing it.
agent: Hi Coleen, I am very sorry to hear this! we really do try to take the hit when our suppliers raise their prices so as to not impact our customers too much but unfortunately some small increase inevitably falls on to the price! 1/2 Can I ask if there are any particular items you are referring to so that I can log this for review? If so please do feel free to let me know! Kind regards - Martin 2/2
user: it’s your tesco own branded items you’re increasing! me and my partner do online food orders with you and have done happily for months; prior to around 2 months ago until now we’ve noticed you increasing prices from 5p to 20p on your tesco branded items- very disappointing
agent: Hi there, can you let me know which items in particular are increasing? I can look into this further for you. Thanks - Gemma.
user: am I able to direct message you to talk further about it ?
agent: Of course you can DM us Coleen, please use the following link to discuss your concerns in more detail. TY - Struan :)
user: thank you! i have responded
agent: Hi Coleen, I have replied to your DM. TY - Chris
user: thank you, i have also😊
agent: Hi Coleen, that's great thanks for getting back to me. I've reported your feedback here. If there's anything else I can help with let me know. Kind regards - Ross Customer is angry about rise in cost of products. Agent informs customer that his feedback has been reported.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: New iOS 11.1 is glitchy. & when I swipe up from bottom to access control panel, “play” button too close to RW and FF! And the new podcast setup is very confusing. No idea how to sort / find my podcasts.
agent: We would like to help with each of these issues. Can you tell us more about what happens when your phone glitches?
user: i’m I heavy consumer of podcasts, & the new design is terrible. Cluttered, confusing, and lost meaningful functionality Also so disappointed that I️ cannot “actually” turn off WiFi and Bluetooth from control panel. Just one of your ploys to make sure you can still track my location. #creepy #apple I’ve been using the new iTunes for the last 2 weeks & still have NO IDEA how it works! Can’t find podcasts I’ve subscribed to. Can’t find updated podcast. Looking for alternative now. maybe? #ios11 #apple #disappointed
agent: Hello! Take a look at this article about using the new iTunes:
user: Apple, with all due respect, this is exactly the problem — I️ have to now read a user’s manual to know how to work It’s no longer intuitive.
agent: We welcome and encourage your feedback and suggestions! Please provide them here: Customer is complaining about the new iOS 11.1 is glitchy. Agent updated that to take a look at this article about using the new iTunes.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: how come i still have ads on movies when i pay to not have ads?
agent: Hi Jake! Do you have Hulu with Live TV perhaps? Which movie were you watching and was from your DVR? We'll investigate.
user: Hulu live tv paying for no commercials on everything else. So show had commercials but also had ads after the fact And was watching goldeneye on viceland i believe
agent: Thanks! We'll pass along this report. 👍 Content available through our Live TV service will have ads:
user: Commercials and ads that stop the programming and have a timer?
agent: That's correct, Jake. No Commercials applies to content within the Hulu library. Live & on-demand from networks will have ads.
user: Ads that stop programming and commercials from the network?
agent: If playback does not resume after the ad breaks, follow up with us here: so we can take a closer look. Customer is enquiring about the ads which he payed for not to have ads. Agent says to to payback does not resume after the ads breaks, follow up here URL so can take a closer look.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can you check order FT287235 for me. I purchased the Paw Patrol monkey temple on this order and it said in stock but it doesn’t seem to be on the actual order for some reason? But you’ve taken my money? Please make sure the item is on the order for when I collect
agent: Hi I am sorry but this item has been cancelled and refunded due to no stock available. ~ Catherine
user: How can you sell me it though, I want the whole thing cancelling then as I’m travelling to get that item. You can’t sell me an item that’s clearly not in stock. What a joke. Either cancel my order or source me the item by Thursday or a complaint will be going in
agent: Hi, I can only apologise for the inconvenience this has caused the other 2 items are available for collection, I am unable to source you the paw partol item as this is out of stock, and has been refunded back to your PayPal account.
user: That’s no good to me though, you’ve sold me the item at that price. It’s not my fault you then can’t source it. You’ve agreed to sell me the item and a simple refund is not acceptable. Please arrange a manager to call me ASAP to discuss this.
agent: I am sorry but managers have no access to live chat please call 03456402020 to speak with a manager. ~ Catherine
user: Tell them to expect my call. You’ve misled me, I won’t use Argos ever again. How can you think this is ok? You will find me one I can assure you of that! Who tells my kid they can’t have this item now? I bet you won’t. Apparently you have no managers 😂 what a joke. Get me a manager!! ! Stop ignoring me! I’m going nowhere until I have my item
agent: Hi Tom, I am sorry about this, I have sent your chats through to one of our Managers. Jan
user: So they do exist? You might wanna give “Luke” a nudge to remind him. Tell him to improve his attitude while you’re at it Do you have any idea when the manager will have time to respond to me?
agent: Hi Tom, My name is Mandy and I am the duty manager here today, Can you please DM us so that we can reply, I look forward to your reply Customer is requesting to check the order whether its in stock or not and requests to make sure the item is on the order whey they collect. Agent apologies for the inconvenience also updates that they have sent the chats through to on of their managers who can look at this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I accidentally booked the wrong flight to Siem Reap. The US office is closed. Can someone assist me today?
agent: Oh no! Kindly DM us the booking number, we'll see what we can do, Miata. May we also know what seems to be wrong? -Miza
user: Cizh7s is the booking number. I booked for 12/4 and I meant 1/4. I was hoping to find a way to change dates without a charge since I just booked.
agent: Sorry Miata, as booking is confirmed and payment are non-refundable. However as a gesture of goodwill, we may refund in >> >> term of Credit Account if you can provide us the new booking with correct date/time. Please refer here >>on how to use and validity of Credit Shell. :) -Amie
user: I dont see a credit in my account?
agent: You can make a flight change but it is subject to Change Fee + Fare Difference, Miata. Again, as a gesture of goodwill we may >> >> offer you Full Credit Account provided you make a booking for the correct one as claimed first. DM us for assistance. -Miza
user: ok. I sent a DM. hopefully I can recieve the credit to rebook. Can someone give me a call? I dont see a credit or a way to rebook without buying 2 more tickets.
agent: Hi there, non-refundable once the ticket is confirmed. What we mean is you have to buy a new booking first and we will >> >> refund you in credit shell after receiving a new booking number from you. If you need further assistance, >> >> you may refer to this link for our call centre. Sorry for any inconvenience caused.-Jimy Customer has booked for a wrong flight. since the US office is closed wanted someone to assist and also want to know about the credit shell. Agent asked about the booking number from the customer and informed that since the payment is non refundable has provide URL for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: . you are the worst airline. Your rep wouldn’t check my bag.
agent: Angela, I am sorry that you feel this way. We do ask that all passengers arrive at the airport 90 minutes or more prior to your... 1/2 ...scheduled flight. *TBW 2/2
user: I was in the line to check it. I asked to move ahead in the long line. Your rep looked at me and watched the clock change from 6:15 to 6:16 He then told me too bad to rebook. I was in line at 6am. Flight left at 7. He said “I’m helping you”-Then the rep said it’s $1000 to rebook How is that helping?!? This man was awful to me. How can you employ people like this? Does loyalty no longer matter?
agent: Loyalty does matter, and I am sorry that you feel you were treated badly. I am showing from the timestamps in your reservation that... 1/2 ...you did check in late. I do apologize. I am also showing that you were rebooked to the next flight at no cost. *TBW 2/2
user: They did finally rebook. We were charged $75 per ticket. So $150. And I had to leave my $200 luggage at ticketing. Still dragging a trashbag of all my belongings.
agent: I am truly sorry for your experience today. *TBW
user: Also had to throw away $40 in toiletries I would’ve checked but couldn’t carry on. So a $400 loss. And running thru JFK. With a trashbag Late bc my husband got stuck at security. And I was busy emptying and leaving behind my luggage that #delta wouldn’t check #awfulairline How are you SHOWING that loyalty matters when you charge us even though your employees were unbelievably rude? Words don’t matter. Sorry doesn’t help. A new luggage helps bc now I don’t have one. A credit back for the $150 rebooking fee helps.
agent: Angela, regretfully, as the charges show to be accurate, I cannot offer a refund or new luggage. I am only able to offer my apologies. *TBW Customer complains that he has been asked to Re-book flight ticket for being late. Agent informs customer that he has been charged accurately and refund cannot be offered on luggage.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held?
agent: Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis
user: Would you be able to give me the platform information?
agent: The 18:09 from Westbury is currently expected to depart from platform 1. Lewis
user: Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn’t be held for 2mins.
agent: Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh
user: Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury.
agent: Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh The customer says that the train delayed by 7 minutes and he missed out another one because of the delay and missed family dinner. The agent informs that a broken down cross country train in Bristol Parkway area has caused delays and cancellations.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: - Come on #Delta ... of all days to have delays..... not today 🙏🏼
agent: Hey, Robert. At this time, all of your flights are showing on time. Sometimes information comes down sooner at the airport though. Were you informed of a delay at the gate? *ASK
user: Yes, for a 15 minute delay 45 minutes ago DL 5733 and I cannot miss my shuttle to my families house
agent: Can you please DM me your confirmation number, so I can further assist you? *TMC
user: Sent
agent: Hi Robert! I am so sorry to hear about your delay. We will have you on your way very soon. *TMC
user: Believe it or not, that generic apology doesn’t fix or help anything. I have been getting the same one (apology) for 3 years now
agent: We appreciate your constructive feedback and we are grateful you've taken the time to share. It helps us to be better. I see the flight has landed into LAX. If further assistance is needed, please let us know. *AJZ Customer is complaining about delta delay on all days. Agent updated that all the flights are showing on time.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: asking your passengers to stand in this line that wraps around out of sight to get to the train for the terminal at Orlando is unconscionable. You need to fix this with buses or something ASAP. It left a very bad taste in my mouth after a long trip.
agent: We understand that waiting in line after a long flight is not ideal, Maia. But the 'trains’ between the Main Terminal and Gates 1-59 are currently being installed to replace the old ones.
user: I understand WHY they are being replaced and I understand it is the responsibility of the airport, but it is more than just not ideal. Traveling during the holidays is stressful enough. Being ok with cutting capacity in half is very disappointing. Is anything being done at all to ameliorate the issue? Or is it just a “too bad, so sad, not our problem” situation?
agent: ...that can be put into place in coordination with everyone involved at the airport to help things run smoother. Unfortunately, longer lines are part of the process until the improved product is finished. 2/2 Airport renovations are something we look closely at as we understand it will affect how our customers are able to get to and from their flights. We don't look to reduce flights as we know that takes travel options away, but we do look at available options and workarounds... 1/2
user: And what is the workaround that has been put into place for this contingency? All that is communicated to passengers is "we only have one shuttle running." An earlier message also indicated busses might be used. That is all that is obvious to passengers. One might also question the wisdom of making these improvements during the holidays unless absolutely necessary. Also something not communicated to passengers.
agent: We understand this experience at the airport was not ideal. We appreciate you taking the time to share this feedback with us. Customer is complaining about the inconvenience of the transportation. Agent is looking for the renovations and available options and to workarounds.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: you sent me an email on 15/9 to say my Delay Repay compensation would be paid ref DR-7205-4211, but i still haven’t got it? why?
agent: I would recommend you to send and email to __email__
user: and how long will it take for them to respond?
agent: Hi, Sorry to hear you have not received your refund. I've checked with the team and its showing as paid on the system, it would show on 1/3 your statement as coming from : Journeycall Pingit, If you can't see it then if you e-mail the __email__ they will look 2/3 into it further for you and usually respond with 10 working days or sooner 3/3
user: so you’ve refunded my £5.89 for a journey from WAT to FNH? how do you calculate that? Can i pay that for my journey every day?
agent: Hi, please contact __email__ or __email__ for further information on this. Customer enquirers about delay in repay compensation. Agent informed customer to contact through email for further information.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my ps 4 just stopped working and won't let me out of safe mode
agent: Do you have access to the option 5 Rebuild Database?
user: What is the option 5 rebuild database
agent: Scans the drive and creates a new database of all content.
user: I can't get to that stage because I'm stuck here
agent: Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.
user: I tried that and it still didn't work
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks! Customer is complaining that Ps4 stopped working. Agent updated that turn off the console and disconnect all the cables from it for about 3 minutes and also informed that follow them via twitter and send DM for further instructions.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: is there a way to find a TV guide to find whats on?
agent: Hey, Ryan! We hear you, and we're working on it. Be sure to check out the latest update here:
user: Thats good, will you ever be offering the CW network though?
agent: No news regarding CW with our on-demand plans, but select CW content is available now with our Live TV add-on!
user: I couldn’t get it through being live
agent: The CW isn't available as a live channel yet, but we're working on adding it. We'll let our team know you can't wait!
user: But will you be able to record because YouTube tv have it but can’t record?
agent: When the live channel launches, yes. For now, new episodes are made available day-after-air for Live TV subscribers. Customer is asking that is there a way to find a tv guide to find whats on. Agent updated that new episodes are made available day after air for live TV subscribes.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: . used to do a box of chocolate orange segments that I'd use for baking! Much cheaper than Terrys. Have you discontinued them? I can't find them at my local Extra anymore??
agent: Hi Amy, is there any chance that this is the product you're looking for: Thanks, Calum
user: No it was an orange box with a foil bag of chocolate orange segments! Like this
agent: Hi Amy, I've checked & it's been discontinued from our range. I'm sincerely sorry for any inconvenience caused - Laura
user: Oh that's OK, I'm OK that's fine... 😭
agent: Sorry about that, Amy! Have a good day - Laura :)
user: Laura I'm not gunna lie my day got worse... just been told by the lady behind the hot deli counter you're also discontinuing cod bites!!! Is this true???
agent: Hi Amy, is this the product you're referring to? If so I have good news for you! Our Andover Extra on River Way still sells these :).
user: I mean the cooked ones you can buy over the hot counter! They're delish and a nice quick lunch for when I'm busy rushing around shopping!
agent: Oh...well in that case I have some bad news for you. We've stopped selling them in the Andover store however if you DM me your name and address I'll log your interest in bringing this item back :). Regards - Peter Customer is complaining that they can't find a box of chocolate orange segments that was use for baking and asks whether they have discontinued them. Agent updates that they have stopped selling them and however if they DM their name and address, it will help them to bring this item back.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare 😠
agent: Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email?
user: No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ?
agent: I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded:
user: No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller order number is 026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again
agent: Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again
user: Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again
agent: We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly :
user: Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me
agent: I'd like for my team to personally look into this for you. Please send us your details here:
user: Thank you I have messaged the link you sent
agent: Thank you, Justin! We will get back to you as soon as possible.
user: I appreciate it thank you Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you
agent: After providing your information within the given link, you may receive a response between 24-48 hours. The customer says he had to wait nearly 2 days for an email reply and still haven't had a refund and asks how long will it take to get reply. The agent asks whether the customer received any confirmation code and says after providing customer's information within given link, he may receives response between 24-28 hours.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Ridiculous! Once again both lifts not working on busiest day of week. Stamford Hill branch. Replace these lifts once and for all!
agent: Oh no, I'm really sorry about that. Does this happen quite regularly? Also have you spoken to a manager in store about this? Aisha
user: Another week, still no lifts. Utterly ridiculous. I've reported this to you in the past. Think of the disabled and elderly.
agent: Further apologies! I've gave the store a call to question this, an engineer was called out today and the lifts are currently being repaired. Chris.
user: I appreciate your concern but that's precisely the issue - they are constantly being repaired. It seems like it's time for a replacement. Anyone doing a large shop will have gone elsewhere as it's not possible to park nearby on ground floor, whereas Morrisons down the road has plenty of parking on ground floor level.
agent: I understand what you're saying. Rest assured the store's management are aware of the issues and are looking into getting this resolved ASAP. Chris.
user: Another week - still no lifts. It's not rocket science, you know. Goodbye , hello
agent: I'm really sorry for the hassle caused by this. The Store Manager, Adam, has reassured me that the store are doing everything they can to get the lifts working ASAP. Danny Customer is complaining about elevators which are not under working condition quite often. Agent states that they are currently being repaired by an engineer and they will get into working ASAP.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user:
agent: Oh no, that is to long. Allow us to assist from here. What issue are you calling in about?
user: All TVs pixelated. Audio as well. Can't get help
agent: Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is?
user: Yes, in my crawl space Yes in my crawl space.
agent: Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter?
user: everything is tight. Inside and outside
agent: Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve.
user: At the splitter? Tv also says "inial download in progress, it takes a couple of minutes" however it has been 2 hours.
agent: Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading.
user: Ok, will try. Not hopeful.
agent: If you still have the trouble after reseating the coax connections follow us and send a DM. Customer is explaining about the problem with his TV and the connections, also he states that the initial download is in progress from past 2 hours. Agent requests to reset the connections and reboot the downloading. Also he suggests to reply if the issue persists even after resetting the coax connections.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I have being trying to purchase Call Of Duty WW2 since yesterday, my credit card and PayPal keeps coming up invalid
agent: That's odd. Try making the purchase via PC: Keep us posted!
user: Just tried on pc it didn’t take it. Said check transaction history
agent: Have you tried deleting the card from the account just to make the purchase?
user: Removed it and put in back in card and PayPal still got invalid message
agent: Thanks for trying that. Please make sure you are following us, so we can assist you better via a Direct Message.
user: Just followed you still trying it’s not working though
agent: Thanks for the follow. Please check your DM's for further instructions. The customer is complaining that they were about to purchase call of duty ww2 since yesterday but credit card and paypal keeps coming up invalid. The agent asked to follow them and chat with them via direct message.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey! Amazon pantry order was late by 7 days so i cancelled it, but i m still being asked 2 wait 4 refund. Can u help?
agent: Apologies for the unpleasant experience. Kindly share your details here: and I'll contact you.
user: There were 2 separate orders 408-1929729-8238743 and 408-0714060-7645942. Both were Delayed. i have added my details as suggested
agent: Thanks. We'll check and revert at the earliest. Also, please don't provide your order/account details as we consider them to be personal information.
user: Ok Sure ! Guys any update on this !
agent: We're working on your details, we'll reach out to you soon with an update.
user: Hi Thank you for the refund! i got it last night. Still, i got delivery of one of the product. You can take it whenever u want 2 let me know if you want more details on this ! !
agent: As you have already provided your details, our team will look into it and will reach out to you for any further updates. Amazon pantry order was delayed by 7 days but refund is being held up. Looking into the problem.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Yet again I'm skeptical my delivery will arrive today when it's not left Preston yet...
agent: Has any notification of a delay been advised? Keep us posted. We hope you get it today.
user: Not yet, keeps happening recently Raised it with CS but only ever seen to get apologies, never any answers.
agent: What was the original estimated delivery date provided in your order confirmation email?
user: Today.
agent: Sorry to hear that you've had issues recently. Keep an eye on your tracking: for updates and keep us posted.
user: Thanks that's so helpful telling me how to track my orders. Nothing moved since this morning. No way they're even attempting delivery today Hopefully I'll be proven wrong!
agent: Couriers can deliver until 21:00 pm. Keep us posted about your delivery! We're here to help! Customer is inquiring about product delivery confirmation. Agent informs customer to keep posted about delivery.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: great service you provide, ruining one of the better weekends in sports with horrible signals on ESPN networks. Check out the ending to the Fl-Gonzaga game, if you can see. #fixyoursignal
agent: I apologize for the issues you are having with the services. Have your concerns been addressed? If not, I will need the account holders name and service address to review this. Can you send this information in a private message?
user: It's most of the south side of Lexington, not just one household. Been going on since Thursday Morning.
agent: I can submit the feedback. I will need at least the zip code to submit for that us.
user: 40515 and 40517 Thank You
agent: I apologize for any inconvenience this has caused. Are you experiencing any other issues that you need our assistance with?
user: No other issues at this time. Thank you.
agent: You're welcome and thank you for being with us! Customer is complaining about the poor signals on the ESPN network. Agent requests for the name, zip code and the service address for better assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Rubbish customer service .. one of your staff hang phone on my face 😠
agent: Oh, no. I am terribly sorry to hear this. Is there something that we can assist you with? If so, please provide the details along with your tracking number (if applicable) along with your contact phone number please. Thank you. For assistance, please feel free to DM us using the link below. Thank you. Customer is complaining about the horrible service which hanged phone on their face. Agent updates to provide the details along with their tracking number and their contact phone and requests to DM using the given link for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why isnot my bootcamp work
agent: We're here to help! Check out this article regarding how to install Bootcamp and let us know if the issue persists:
user: late 2014 mac mini boot camp failed window 10 installation, error msg and more error can Apple help? this has been so frstrating
agent: Thanks for reaching out. Are these the steps you are following to install Windows with Boot Camp:
user: Useless, has nothing to do with the errors that I encountered
agent: Thank you for the pictures. Please DM us so we can get you in the right place. The customer is complaining that why their bootcamp is not working. The agent asked to follow the steps to install windows with boot camp.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Struggling to find T491204T recommended by Jodie in Tuesday service. Annoying it's out of stock. Help!
agent: Hi Jo, what colour and size are you looking for and which stores can you get to? There's no more due in online. Thanks!
user: Hi. I’m looking for 16 or more likely 18 in the camel. I live in Gloucestershire so anywhere within 75 mike radius. Thank you for helping.’ And I’ve been into Swindon who show stock of both and they don’t have them. ☹️
agent: Hi Jo, our cribbs causeway store is the closest store with size 16 stock. if you're making a special visit please call a head> 0117 904 4444
user: Hi. Thank you. Phoned ahead and they have returned it to the warehouse yesterday! Is there anyway you can retrieve it from the warehouse? 🙂. Thank you!
agent: Unfortunately we cannot transfer it back to store, as it will now be allocated elsewhere. Sorry for any disappointment caused. Thanks
user: Hi. Thanks fr your help.I must admit it is v disappointing that you promote something. Have no stock on line, say you have stock in stores which disappears when I try to find it - especially after being recommended to get this cost by one of your own styling services.
agent: We're sorry you've been left disappointed, Jo our products are subject to availability so we're not always . . 1/2 . . . able to guarantee availability in certain areas, but we hope you find something similar soon. Thanks 2/2 Customer is struggling to find T491204T recommended by Jodie in Tuesday service which is out of stock. Agents updates the store in which the stock is present with details and apologies for being left disappointed.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m completely fed up with you. Your services are getting worse. Bye Bye
agent: We domn't want to loose you as a customer,As checked the balance has been deducted for internet usage.
user: Please check the pic once again. I was in wifi network. Fyi, my data connection has been turned off.
agent: Sorry for the trouble .We have your contact details. Our concern team will get in touch with you. As per our telecon, your issue has been initiated under SR# : 1-142968054354 & you shall hear on the same soon. Regards, Heetali
user: Once again my balance has been deducted... and I am still in wifi network. 😡😡😡 I’ve around ₹2 balance left in my a/c but still not able to makes call or sms. #what_an_idea Another deduction from Please help me.
agent: Your request is still in progress, please bear with us for some time and you will get the positive resolution soon.Rgds,Sagar. Customer is disappointed withe service as they wanted to check why the balance has been deducted. Agent updates that their request is still in progress and will get the positive resolution soon.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: All sites are down on my Grid.
agent: Im sorry to hear you are having trouble, is there a site/domain I can take look at? Has a support request been opened regarding the issue?
user: I have not opened any yet as I just noticed. One domain is I see an Abuse Notice in my account for several of my Wordpress sites. Not sure what this is about?
agent: I see, it looks like there was a support request sent out regarding the service being compromised, the sites we likely disabled as a result. I would suggest reviewing the file list provided in the notice and/or updating the open support request with any additional questions.
user: :\ None of the files are legitimate from what i can tell. Domains no longer registered are listed…
agent: I would suggest going through and removing/replacing the listed files, once cleaned we can rescan the sever and enable the sites. Customer is complaining that all the sites are down on their grid. Agent suggests to go through and remove/replace the listed files, once cleaned they can rescan the sever and enable the sites.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: There's a $258 flight from PDX-DFW on 12/22 but when I try & book with my discount, the flight doesnt appear flights are 250+?
agent: What's the Discount Code you're using? ~Angel
user: "CUSTOMER CARE $100 SR E-CERT"
agent: is this for flight #652? I just searched using the Discount Code and it does display. ~Angel
user: Yes! Is there any reason it wouldn't be showing up for me? The only flight it shows me around that time is #3308.
agent: Do you have other search features selected that might restrict it? When entering search only enter cities, date,code & # of guest ~Angel
user: Ah yes that was the issue! Thanks so much for the help, I'm booked! 😍
agent: Great! ~Angel Customer is unable to search flight by using discount code. Agent informs customer to check with search features which may restrict.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: my live tv still isn’t working. I’ve tried all the reset stuff. Non-live works fine. When will live tv work again?
agent: Oh no! We did have a hiccup earlier on Sunday, but this should now be resolved:
user: Yes. I talked to customer support last night and today. Still no resolution. They said it may not be resolved for days
agent: Sorry to hear we weren't able to immediately remedy the issue! We'll share the feedback as we continue to make enhancements.
user: Do you have any idea when I will be able to watch live TV again? I do t want to go back to SlingTV.
agent: Oh no! Are you still running into buffering? If so, please check your speeds meet our reqs here:
user: 110.97 download 19.26 upload 24 latency Those are my WiFi speeds. I think they are more than adequate
agent: Definitely more than adequate! What device are you using to stream? Do you come across any error messages?
user: Apple TV, PC running Crome and Firefox, iPhone. None of them work. I have also tried cellular data in addition to my internet service I’ve spent hours on the phone trying everything they could think of. In the end, they said the Live TV was not working in my area On the phone with Hulu support
agent: We're sorry to hear about the ongoing frustration. Our phone team will be able to provide more insight. We'll share the feedback. Customer is complaining about the live tv which is not working even after trying all the reset stuff where all non live is working fine. Agent apologizes for the inconvenience and updates that their phone team will be able to provide more insight and they will be sharing the feedback to them.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: do the new updates have macOS High Sierra support?
agent: Please let us know the product that you are using.
user: Photoshop CC
agent: Please check the document here . Thanks
user: Doesn’t answer my question. Does the new PS CC 2018 released yesterday support macOS High Sierra?
agent: We're looping in an expert who can help you out here. They will reply as soon as they're available.
user: Thanks
agent: Hi Ian, Yes it does, please refer the system requirements: Thanks. Customer is questioning that does the new updates have macOS High sierra support. Agent updates that they are looping in an expert and updates that it does support macOS High Sierra and requests to refer the system requirements in the given URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hey your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery "to room of your choice" for
agent: Hi is there anything i can help you with? - Emily
user: Yeah I had a double bed and mattress delivered and dumped in my hall The two burly delivery guys said they don't take upstairs
agent: It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily
user: So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? It's very misleading
agent: I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott
user: I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet
agent: Do you have an order number you can DM me, please? - Scott Customer is complaining about the delivery agents for not taking the bed/mattress upstairs and says the website is misleading. Agent states if they are not insured to take the items upstairs and requests for the order number for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Just bought a Just Chicken sandwich from and look at the small amount of chicken included in half the sandwich! #TightOnTheFilling
agent: Hi Andrew, I'm sorry to hear you're not happy with the amount of chicken in your sandwich. I'd like to make a log of your feedback. 1/3 Could you please DM me your name, address and postcode? I'll need the barcode, supplier code (SC1234) and date code from the sandwich. 2/3 Finally, can you send me a photo of the bottom row of digits on the receipt? Failing that, where and when you bought the sandwich - Nick 3/3
user: Please see photos of info requested. I don’t have the receipt as paid cash. Purchased at Tesco Victoria Street Bristol. Date 19Oct 04:07 L1
agent: Hi Andrew, thank you for sending the details through. 1/2 Could you please DM us your full name, address and e-mail so we can make a log and arrange a refund? Please confirm the price. TY - Eve 2/2
user: Thank you. I have just DM you.
agent: Hi Andrew, that's a £2.00 Digital Moneycard sent to your email to say sorry for the poor quality sandwich you bought in store. 1/2 Once activated you can use within 30 mins. I hope that helps. TY - Rhuari 2/2
user: Thank you
agent: I'm sure we will do our best. Have a good night. TY - Rhuari The customer says that he is not happy with the sandwich he received since there was only a small amount of chicken in it. The agent asks to DM the customer's name, address and product details and from where did he bought the sandwich from and refunds $2 since the customer was not happy with what he received.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8
agent: Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is...
user: I'm using the "Pre-order iPhone X" link here: Is that the right one? When I get to phone selection, I only see this
agent: HI Greg. Thanks for the links and yes, that is the correct link to take part in this great offer. What device do ...
user: An iPhone 6s. It shows up on my account as eligible for the trade-in offer, which is encouraging, at least! Should I just try again later?
agent: Thanks for that Greg, just wanted to cover all bases to see if there were any other factors that that could affec...
user: That worked for the app; I was able to select an X for my line! It says my wife's 6s is not eligible for the promotion... should I continue?
agent: I'm so glad you are now able to proceed with your order. Does it give a reason as to why her device isn't eligibl...
user: No, but I decided to try the website again on a whim, and the site said it was eligible. I think logging out/in helped. Thanks a lot!
agent: Brilliant. I hope your order goes through smoothly. Any other issues just tweet and we will be here #Winning *KellieA Customer enquires about iPhone which he wants to buy. Agent provided the link to check for offers and ask to reach out them at anytime.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: arrived at FLL only to find hotel I booked through you is closed and I wasn’t notified. Not how I expected to start my vac! !
agent: Oh no, Zach! Did you book it online or through a Vacation Package?
user: I booked it online after I booked my flight
agent: Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP.
user: 15 mins on hold and counting ........ After waiting on hold for 20 minutes they could not find my reservation as it wasn’t booked through
agent: Zach, our apologies. Is there a phone number on the confirmation info you received?
user: Yes 1-844-782-9792. I called them but was told I’d have to rebook myself online and they could only apply for a refund
agent: Zach, what company were you talking to when you called?
user: Southwest hotels
agent: That is powered by so I'm not sure what's going on. They should be able to provide you a refund. Our apologies.
user: Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long Surely there has to be someone at southwest who can call me in order to resolve this
agent: Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund. Customer complaining about cancellation on hotel booking. Agent informs customer to call at 1-800- IFLYSWA to help with rebooking or for requesting a refund.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Hi! My Samsung M3 portable hard drive is recognised in Disk Management on my Windows 10 laptop but it's not showing up in Windows Explorer for me to access the files and back up to. Any ideas please on what to do?! Thanks in advance.
agent: It may be helpful to see how the drive is partitioned in Disk Management. Please share a screenshot of this. Did the drive previously work on this Windows 10 laptop? Any recent software updates? No secret zone set up for the M3 drive?
user: Hi! Ok I will do. Sorry, currently away at the moment (helpful I know) but will send a screenshot over when I’m back, thanks! Hi again! Here is a screenshot of my disk management. I’m pretty sure I have used it since updating to Windows 10. I’m afraid I don’t know what a secret zone is!
agent: It seems that the drive is corrupted. Have you tried it on another computer and or with another USB cable? Is it detected in Device Manager? Is it connected directly to the USB port of your computer?
user: Oh right! I’m surprised by that as I only use it once every couple of months to back up my computer and have only had it for two years. I’ll try the things you’ve suggested, thanks! If it’s corrupted can I re-format it at all? It's connected directly to the USB port but still shows in disk management when it's unplugged. Can I do anything else? I don't mind losing everything that's on there.
agent: Did you ever set up a password protected "Secret Zone" using the software that came with your M3? The drive should disappear from Disk Management if the drive is not installed on a USB port. Does Disk 1 show even after a reboot when the M3 drive is not installed? Let us know,
user: No I didn’t. It did disappear, sorry I was getting confused! Disk 1 reappears when I plug the hard drive back in. I think it’s corrupted beyond repair unless you have any other solutions?
agent: Can you initialize the drive by right clicking within the box that indicates the drive is not initialized? If disk cannot be initialized, you can try Diskpart but be careful using this to make sure the correct disk is chosen Both answers will erase data
user: I’ve tried the diskpart solution but sadly that won’t let me initialise the drive after that either😩😩.
agent: Given your description, if the drive will not initialize no matter what computer/port is tried, and diskpart also does not work, then the drive may be nonfunctional. Check your warranty/return options here Customer is complaining about the corrupted external hard disk. Agent states that the drive may be nonfunctional.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: bonjour, suite a des conneries de je suis bloqué en Angleterre et je vais rater mon bus. Comment je peux faire?
agent: Apologies for the disruption and delay to your journey this evening, Andi
user: So now I have to rough it overnight in London 👍😒 I need to be in Paris at 3pm tomorrow. I have a job. Now I have to find 220€ because of you and I’ve lost my money on OUIBUS.
agent: 1/2 So sorry for your experience Andi, I'm afraid we're experiencing major disruption across our network due to an 2/2 earlier incident being dealt with by emergency services. Please claim compensation here: Customer is complaining about the disruption and delay in the scheduled journey. Agent explains it's due to an emergency incident and requests to claim the compensation by sharing an URL.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: After many hours researching, troubleshooting and support, still can not access my #AppleMusic playlists on my #iphones. What next!? !
agent: Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them?
user: Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we’ve tried everything...even factory reset to phone. Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn’t sync any...hold on... Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone.
agent: That's wonderful news! Were you able to sync the rest of your Music?
user: On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution.
agent: Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can. Customer is complaining that after many hours of troubleshooting still can not access apple music playlists on his iphone. Agent suggest him to DM if they would like to move forward with them so they can help in any way .</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: due to 6th Nov AK6044 flight schedule changed. Could help me to check whether got late flight after AK6044? I would like to
agent: Sure Cheng, the last flight is at 20:00 from JHB-KUL. May we have your booking number please? -Floi
user: QC7UYB I mean KL back JB AK6044
agent: Hi, the last flight would be at 20:00 AK 6048. Please note that there's no options as retimed is less than 45 mins. Thanks.
user: Can you assist to change the late flight as I was informed the AK6044 reschedule to earlier 6:35pm?
agent: Sorry but there's no option available as the retime is only 35 minutes. You may do flight change online via >> >>Manage my Booking if you want, it'll be subject to applicable fees. Thanks. -Floi
user: No option? Mean I have no option to change schedule even thought u Reschedule flight earlier?
agent: Unfortunately nope, Farn Fong. Options are only available for flights affected by retimed more than 45 minutes. Thanks. -Miza The customer is asaking that the flight on 6th nov ak6044 schedule changed and asks for a help to check late flight after ak6044. The agent updated that there is no option available as the retime is only 35 minutes and asked manage my booking if they want for applicable fees.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: can I change my seat from 17c to 1c
agent: You can make changes but there will be fee incurred for the changes. May we know your booking no for further assistance - Nod
user: I used app for checkin and got seat no 17c, if possible changed to 1c. My booking reference is FNFSFD , family name is Harahap
agent: Sorry as seat 1C has been occupied. We do have seats at 1A and 1B which will cost you : 139,900 IDR. Do provide us the date of >> >> birth to proceed with this purchase. The payment can be done via our check in counter before departure. Thanks - Nod
user: Ok, I choose 1A for flight QZ257 on 24th Nov
agent: May we have the passenger date of birth to proceed with the purchase ? - Nod
user: 5 Nov 1963
agent: Hi There,sorry for the confusion,seat added as per requested. You can make the payment at the service counter on departure day -PR Customer wants to change their seat from 17c to 1c. Agent updates that their seat has been set as per requested and they can make payment at the service counter on departure day.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 & IMAP is set) #kludgy
agent: Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it?
user: I have a paid Office 365 subscription and it won’t accept my password for Gmail. I have my email set for IMAP but no luck.
agent: Just to clarify, are you using Office 365 Business or Personal?
user: Personal
agent: Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016?
user: No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password
agent: You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
user: Two factor authentication issue. All set now. Thanks.
agent: Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: Have a wonderful day! Customer is having an issue with setting up outlook 2016. Agent informed to send an screenshot of the error message for checking the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Is it standard industry practice to call your customer liars? I send products back, there's proof they are returned Seems pretty cut and dry, why are you still charging me for products that are easily identified as returned to your warehouse? Hello? Earth to Death Star? What's on page 1 of the customer handbook? 1) Ignore customers. 2) See #1
agent: Hello Pam, you have come to the right place for expert assistance with your bill. Please DM your account number?
user: Can you call me on the phone? I can’t send you a DM, you have to DM me. It only gives me the option to reply.
agent: No worries, Pam. To send us a DM, please go to our page and follow us. We look forward to hearing from you soon. Customer is asking that why they have charged him for the returned product and wanting to resolve the issue sooner. Agent asked back customer to DM his account number and to do so further asked to follow their page.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: the 2120 Salisbury train from Waterloo. Not really getting much info guys.... So it was incorrectly coupled?? Really???? Your driver decoupled and recoupled it and the doors "magically worked". Serious breach in protocol there guys. Playing with safety because previous driver wanted to clock out.
agent: On occasion the electrical contacts that the trains use to pass communications for door controls, power and brake, information systems, etc will not make contact properly. In these cases, detaching and reattaching is the approved process taken in line with our fleet 1/3 team's fault-finding instructions, and done under the instruction of maintenance staff and the fleet control manager. The train's fail-safe systems would not allow it to move in this situation, and if we could not resolve the problem, the train would be taken out of service. 2/3 Safety is, and always will be, our first priority, and in this case protocols were followed correctly. Our fleet team will investigate using on-board monitoring systems as to what when wrong in this case and take appropriate action. 3/3
user: So wait a second. Once a driver couples the train it's not protocol to test immediately, but to wait until the carriages are full of passengers to then couple? That's your statement?
agent: On more modern stock the train will undertake the necessary tests to confirm. With older trains, there is a "pull-away" test to confirm the trains are physically coupled together, but it is not always immediately apparent that the all of the 100+ contacts on the train 1/3 type in question are making suitable contact. Any one of these pins not making proper contact can result in the train not being able to move as part of fail-safe systems built in. As mentioned, more modern trains such as our 450 and 444 types have computer systems on board 2/3 which test each signal passing through the contacts to confirm that the train is attached both physically and electronically. 3/3
user: Whilst I'm still shocked, I appreciate the fullness of the answer! :)
agent: No worries - I'm ex train-crew, so this is rather my specialist topic! Appreciate that it seems a little antiquated, but it's all vetted and okayed by the safety bodies. It's similar to the modern trains, where resolving problems can often come down to turning off the 1/2 train's management systems and turning them back on again! 2/2
user: Ahh that makes sense, thought the response was a little more detailed than usual. As a regular passenger I like understanding more, helps me to work around problems and know when to make alternative plans. It's amazing how often turning it off and on again actually works
agent: I always try to give something a bit more detailed, running a railway often has a lot more to it than it appears (I was recently conversing with about emissions standards, which was an interesting research topic). Benefits of 6 years experience though! Customer is asking that salisbury train from waterloo. Agent updated that he was giving information more detailed, running a railway often gas a lot more to it than it appears.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: what's the points failure impacting trains around FIT? You guys have had better weeks haven't you.. And does the contribute to further discounts on my monthly season ticket or does it need to get worse yet?
agent: Hi Tom, what journey are you making? Infrastructure faults would contribute to season ticket compensation yes. -Andy
user: The trains going through FIT towards BRI Good to hear. #buildingagreaterwest
agent: There are some signalling issues near Weston which has delayed 17:16 to Bristol on its inward journey. -Andy
user: And are we fixed now?
agent: Yes normal working has resumed but may be some residual delays because of congestion. -Andy
user: Always a pleasure dealing with you. Here's to another discount for GWR's service! Thanks :-) #buildingagreaterwest Guys. And now we are waiting for a driver on the Westbury from Bristol temple meads? :-D Can anything go right for this greater west..?
agent: Apologies for the late departure this evening, Tom. - Jordan The customer asks what's the points failure impacting trains around FIT and asks whether it is fixed now. The agent asks what journey the customer was making and informs that infrastructure faults would contribute to season ticket compensation and adds that normal working has resumed now.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: spot the problem. Which is correct? One is from the app the other is from log in on website.
agent: 🤔 Let's take a look at this for you Evelyn, please chat with our online team:
user: I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay £56 to upgrade Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know
agent: We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you.
user: I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department So I hung up as it was wasting my time
agent: We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there ✉
user: 2 weeks since I brought to ur attention that my app say my upgrades in March 18 & its still say that on my app even tho my upgrade is Jan 18
agent: 😢 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more.
user: Oh I forgot to do it. I will do that now Ok email sent via the email you guys gave me in DM.
agent: 👍 We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible. The customer says he is facing problem that according to app and website he has paid nothing for upgrate but in actually he has paid. The agent asks to drop DM to resolve the issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: tried unplugging & resetting mini box but feed on 313 still in & out, freezing up & static? Any ideas? 1096 last night flawless!
agent: I can try sending a signal reset from here to see if that helps. Do you have another outlet you can test? ~Derrick
user: Have mini box unplugged right now to see if another reset might help. Contour box in main living room is fine. Just mini box problem is all!
agent: How did things go after the reset? ~Derrick
user: Better but not like any of our other channels (normal). Still like its being streamed n buffering to catch up? Reset didn't do it unfort
agent: It could be the box or it could be that outlet. Are you able to test the minibox on a different outlet in the home? ~Derrick
user: Have two mini boxes & bigger contour box. Two mini boxes in different rooms experiencing same issues. Main room Contour box is fine? Strange
agent: Hello. That sounds like a signal issue. Please dm us your full address so we can research this further for you. -Allan Customer having trouble with signal of mini box. Agent updated the customer to DM for further assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: So, I think I overheated my #XboxOne I’ve followed all the steps and now I’m clear ventilation, it continues to shut off.
agent: Hi there! Can you send us a photo of the console and where it is attached to a power source?
user: The first picture shows where it previously was
agent: Is the console plugged into that power strip? If so, be sure to unplug that and plug it into a wall outlet as this will cause issues with the console.
user: Ok, I will! Thanks!
agent: Let us know how that goes.
user: This is what I meant to reply to. Moved to a wall outlet
agent: Let's have you try reaching out to chat: support as they will be better equipped to assist you further. The customer is complaining that even after following the given steps it continued to shuts off. Agent asked to send the photo of the console where it has attached to the power source.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Please resolve case 00206044 for name change of my 6 family members. Kindly help.
agent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR
user: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help.
agent: Hi , Kindly clear the pending amount for booking EHHD7S before our team can proceed with the name amendment. Thanks - Khairul
user: Please let me know what's the pending amount and how to clear it. Thanks
agent: Hi Baadshah, As we check your case we not able to find ID copy for NAEEM BASHID KHAN. >> Kindly provide us the passenger ID copy for further assistance. Thanks-Sha
user: I Have created new case number 00210959 which has the attachment for NAEEM BASHID KHAN
agent: Hi , You may login to your AirAsia account to clear the pending amount due to meals added. As for the name correction >> >> it has been escalated to the respective team to proceed with the amendment. You will received the revised itinerary soon.
user: Thank u for Escalating, plz help with the name change req of tomorrows flight, the case numbers containing the ID 00206044 00174812 00210959
agent: Hi there, We have amend the name accordingly. Kindly check your mailbox. Thanks-Sha Customer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m on flight 2433 to MSY from ATL seat 1A looks like your window needs fixin’! Shade obviously doesn’t work either!
agent: Harley. I'm very sorry to hear this. What is your seat number I will report it to maintenance? Unless, you've already *HTP reported it to the flight attendant. *HTP
user: It’s seat 1A.
agent: Thank you for the additional information. *HTP
user: You’re welcome. I’m unhappy I won’t be able to close the shade to get some rest I planned on getting this flight.
agent: Hi Harley. I see that you were speaking with my colleague previously. One moment please and I will be right with you. *HAN Customer is complaining that the window need to be fixed in seat 1A on flight 2433 to MYS from ATL. Agent updates that this complaint has been reported to the flight attendant.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last
agent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR
user: Nope, it let me listen to like two songs and then stopped. Every time I close the app and retry it just plays me an ad and then nothing
agent: Just to check, are you getting any specific error messages when the tracks you're playing stop? If so, a screenshot of it would help /AR
user: They stop and then when I press shuffle again this comes up
agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /AR Customer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #mobile_Care I’m looking st buying an xfinity modem from someone. Will it work with my service so I don’t have to rent one anymore
agent: Yes, you can buy a modem. You can follow this link to learn which device is approved. ~AT
user: the one I’m trying to buy is one of the ones you guys rent out.
agent: Is it a modem from XFINITY? ~AT
user: Yes it is
agent: Were they renting the modem as well or was it purchased? -TS
user: They said it wasn’t rented. Found it fishy that they’d try and sell it if it was rented.
agent: Let's take a look. Can you DM me so I can look into this further? -TS Customer is enquiring about buying a xfinity modem for someone. Agent sent an URL to customer so that the customer can learn which device is approved and also informed to sent DM to into further.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hye .may I knw how can I extend a flight ticket? Booking no. Qm9L8g, flight no. AK402. Is there any fees for the process?
agent: The changes can be done via Manage My Booking up to 48 hours before the flight time subject to change fee and fare difference >> >> You may login to your AirAsia account to proceed with the changes. Thanks - Khairul
user: Actually I bought bundle but only 1 person wanna extend the flight..so how can I change the flight date for 1?
agent: Hi , We had replied to your concern via DM. Kindly check your DM for further assistance. Thanks - Khairul
user: Ok..thanks.
agent: We happy to help you. Make it a great day :) Thanks-Sha Customer is enquiring about extend a flight ticket. Agent updated that changes can be done via Manage My booking up to 48 hours before the flight time .</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Love how can’t complete basic maths... Run start - run finish is 15mins?
agent: Mind if we take this one? Just to clarify, is this your Apple Activity app?
user: Yep. Used the Nike app to record. Couldn’t understand why Nike app showed me a 15min workout but showed the start stop time that’s 30mins+
agent: To clarify, does your run look accurate within the NRC app?
user: No. Halved the run time and distance but shows the app starting and finishing at the correct time.
agent: What device, OS, and version of the NRC app are you using? Could you pass us a screenshot of the run?
user: iPhone 6+. Newest OS. And the run was done on the version prior yesterday’s update.
agent: Just to clarify, are you using iOS 11.1 and NRC app version 5.10?
user: Yes to 11.1 and I used the previous update to 5.10 because I didn’t see the update.
agent: We recommend editing your run to match the duration it should be. Go ahead and log out> log in and go on a test run. Report back. Customer is complaining about the Nike app which showed them 15 mins workout but showed the start stop time that's 30 mins. Agent recommended editing their run to match the duration, go ahead and logout and then log in and go on a test run and report back.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I'm trying to play dl games I bought on my PS3 n it's saying the licensing needs update n the store under maintenance wtd?
agent: Here to assist! Please power cycle your network devices and try again:
user: I did that and I can search the Internet but the ps store says it's undergoing maintenance, is it or is my ps3 messed up after I updated it
agent: Thank you for clarify. We suggest to deactivate and reactivate your PS3 system, More details are here:
user: I just did that I still have no access to the PlayStation store , I can play my other games but not my ps1 games on my system And I appreciate the help so far
agent: Hi There! You can find the PS1 and PS2 games available for PS3 on the following link:
user: Yea but I have the games downloaded on my system and I can't play them because ps store is not working on my system that's the issue
agent: In the main menu please go to PSN> PS Store and delete it from there, then re-install it.
user: That worked thank you
agent: You are welcome! Tweet us back anytime
user: I have the ps store but I have legacy of kain soul reaver I can't play it but its in the store and it's saying I have to update the license
agent: Let's look into that. Please make sure you are following us, so we can assist you better via a Direct Message.
user: Ok thanks
agent: You are welcome. Thanks for the follow. Please check your DM's for further instructions. Customer complains that he is unable to play the games which he bought on ps3 which says that licensing needs update and ps store is undergoing maintenance. Agent provided some details to be followed and ask to check DM for further instructions.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: had these tickets in my basket. Now the site has thrown me off and won't let me purchase for that date?!? Please help!!
agent: Hi Gemma. Sorry to hear this. Can you please try clearing your cache & cookies and try another browser? Let me know if this helps. Rach
user: I tried that already - no luck! I won't be happy if the price goes up - this isn't my fault! It comes up saying date is too early but 10mins ago it would have let me buy them?
agent: Are you using a mobile phone? Please try looking for these fares on a laptop or computer if possible. Let me know if this helps. Rach
user: I can't as I am away this weekend. I'll try on another phone I guess No it now shows this - dates I want greyed out!!! I don't have any access to a computer. I just want the tickets I had in my basket :(
agent: This is because advance tickets aren't available yet for these dates: Saturday services are open until Saturday 30 December Sunday services are open until Sunday 31 December Weekday services are open until Friday 9 February I would advise keeping an eye on our website here:
user: Oh great! Thanks for letting me know, so annoying then that the site went to let me buy them - if it had said this sooner it would have saved me the hassle + stress! What date will they go on sale then?
agent: We don't have an estimated date as to when they will go on sale, we do refresh the advance fares every Friday so I would advise keeping an eye on the website. Rach
user: Ok - 1 last question. This paragraph makes it sound like they should be on sale? I might be reading it wrong but thought I would check...
agent: That isn't for advance fares, apologies for the confusion. Rach Customer is requesting to help where the site is not allowing them to purchase for that date. Agent updates that they don't have any estimated date to go on sale, they do refresh the advance fares every Friday so they advised them to keep an eye on the website.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: refund the money you deducted from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap
agent: Hi, we have advised on call. We are following up on the issue under ticket number 1-DFOI8R4 .
user: so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand
agent: See DM.
user: what happened
agent: Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved.
user: do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ?
agent: Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest. The customer is asking for the refund that was deducted on his line 0716967895. The agent apologizes and told them that they are working on the issue to fix it soon.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Spotify keeps giving me an error saying songs aren't available over & over again. Both mobile & desktop. Its frustrating. Help
agent: Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR
user: Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you!
agent: Could you send us the model of your iPhone & the exact app version on it? You can check this in Your Library > Settings > About Spotify /LP
user: Yes, no problem! iPhone 7+ and the app version is 8.4.22.515
agent: Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP
user: Logging in/out helps for a few minutes with most songs. But once I've played on both desktop & mobile the songs are showing as unavailable. I get the message saying the song is not available and to import it. Such as Underdog by Banks.
agent: Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP Customer is complaining that spotify keeps giving me an error that songs aren't available over & amp over again. Agent updated that to send DM his accounts username or email address .</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Flight #4354 has been delayed since this morning......I am missing events and jobs. Get me on now, please
agent: We're so sorry for your frustration, LoLo. Our Agents at the airport will get you in the skies just as soon as possible; hang in there.
user: I’ve been “hanging in there” since 7am. They keep putting me on standby over, and over, and over, and over again. My patience is running low I’m still hanging in there....... please help me out..... managers, supervisors and gate employees aren’t helping!
agent: You are put on "priority standby" status in these situations, and we'll work to reaccommodate ASAP. So sorry for the trouble today.
user: How can I be put on that list? Do I give you my info?
agent: The Agents will automatically do this for you, LoLo.
user: This is my 5th stand by flight....I haven’t been priority at any of these flights. I’m on stand by again for my 10:10 flight.
agent: We assure you that you are being given a priority, LoLo. We just have to work with everyone else awaiting accommodation as well. Customer is complaining about delaying of the flight. Agent is updated that they will put on priority standby status and they will work to re accommodate ASAP.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I’m puzzled that you say this is suitable for vegans - it contains milk!
agent: Hi Valerie, I'll be back in touch to confirm this with you ASAP. Ewan Could you confirm which magazine this was in and also what issue this is please? Mariya
user: This is the display at my local Sainsbury’s, for food that can be ordered, so it is a statement from Sainsbury’s, not a third party
agent: Thank you Valerie. We'll take a look into this and be back in touch as soon as we have more information. Reid We can confirm that the Taste the Difference three nut and mushroom roast is suitable for vegans. The milk allergen warning was a mistake. Mariya
user: Thank you for this good news Mariya
agent: No problem at all, have a good day. Steven Customer is complaining about the allergen warning which they have mentioned as it is suitable for vegans where it contains milk. Agent replied that the mistake was from their end.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Got a message from saying I was a valued customer and with an offer. Offer is bogus! Bait and switch at its worst!
agent: I am sorry we had not been able to provide that for you. Had you received the offer via USPS or email?
user: USPS
agent: Hello Ed, I apologize for the unpleasant experience. Can you DM us this offer information so that we can fully investigate it? ^ JMM
user: I tossed it in the garbage. Offer was $39.95 each for internet and tv. Hidden fees pushed total to more than $100. Rep was nasty/insulting
agent: Do you happen to remember the name of the representative you spoke with? If you do, please DM us the name so tha...
user: I believe it was "Will" but I can check to be sure. I pay about $60 for internet. I would have added $20 to have tv too but not $40+! The offer plainly said $39.95 EACH. Your rep immediately jumped to about $100. I will keep my antenna! So much for customer loyalty.
agent: Our sales team will be able to give you the most up to date discounts and packages available at the present time.... Customer is complaining that they got a message saying that they are valued customer with an offer but the offer was bogus. Agent apologies for the for not providing that offer and also updates that their sales team will be able to give them the most up to date discounts and packages available at the present time.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: do you all realize by outsourcing your call centers and messing with drivers pay it makes you look like you dont care for drivers like me!
agent: We're so sorry about that! Can you please send us a DM with your email address and additional details so we can assist?
user: Your going to give me the same excuse the call center has! You all dont care Im thinking of not being an uber driver no more!
agent: We're so sorry about that! Please confirm your email address or phone number so we can further assist.
user: 6174649622 just give me my money that i worked for and so i can finish getting that ouke oder out my car for the sake of my children that i have to drive to school and etc and my elderly nieghbors i drive to appointments and etc. I need my $$ today not later! You all dont care instant pay should be instant pay not owe let me declime his money transfer and make him wait and hope he fogets about it so we as uber can screw him as a driver *oh* I believe uber is trying to keep my pay and claim its being sent to my account and its really not i got 2 kids and i just found a few minutes ago from my wife i got a 3rd child on the way!
agent: It seems a member of our team has reached out to you. Please check your email and follow up with them there. Customer is complaining that he hasn't received his payments which had to be the instant pay. Agent requests for the email address and phone number for further assistance. Also states to check the mail and follow up with the team reached out to him.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: How long is the typography fix going to take? It is making PS unusable, even the fix of using the properties panel does not work. Having a nightmare with this.
agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks
user: That is not going to help! You did that last time and it was no use whatsoever.
agent: Hi Damian, We have released Photoshop CC 19.0.1 that should fix this issue. Please update Photoshop from the Creative Cloud desktop app and let us know if that helps. Thanks,
user: I have opened Creative Cloud but there is no update! Do you have a link?
agent: Which version of Photoshop are you on now? Can you click the gear icon at top right > Check for App Updates? If that doesn't work, you can try reinstalling:
user: I am on 19.0 I have checked for updates. But there is none available. I dont want to uninstall as I have it setup perfectly. This is a bit frustrating. So first PS is not working as it used to work. Now your pointing me to a page that tells me to uninstall and reinstall when I already know how to do that. I just want the update. Update just landed! Will check it out. Thanks It appears to be working just fine now.
agent: Hi Damian, when you're in the creative cloud application click on the 3 dots on top left corner and choose "Check for Updates" then update should appear. Customer is complaining that how long is the typography fix going to resolve. Agent updated the customer that they are looping with experts to resolve the issue and also informed that in the creative cloud application click on the 3dots on top left corner and choose check for updates then update should appear.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: #mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved?
agent: Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR
user: I ended up calling cust serv & reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs
agent: No worries. Would you like me to follow up with you with this ticket? -JW
user: Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting.
agent: Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma...
user: That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb
agent: Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL
user: Yes tree limb still resting on the wire.
agent: Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL
user: Hi, a guy just came out and left. Not that i would have known, but it’s an At&t line. Now I need to contact them. Thanks for all your help.
agent: Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL Customer is having an issue with tree limb being held by the internet wires. Agent informed the customer that tree limbs are not something they can fix and only tech options is going out to look at this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: It’s been long time since my last tweet let’s start our even with the new #UPDATE of #Apple IOS 11.1 20 hours without being able to use my iphone. Such great #UPDATE which troubles u more than serve u well. Chatted with over 5 advisors to solve my issue among them experts which couldn’t protect my personal data to be preserved
agent: Reach out to us via DM and let us know what's going on. We may be able to help resolve your issue.
user: the issue resolved by only restoring my iPhone which resulted in loss of data and memories. Really appreciated
agent: DM us using the link below, so that we can look further into this with you.
user: I’ve attached 4 pics shows the duration from what time till what time I spent with those advisors from 8 am till 11:30 and the final result restoring my iPhone such a great way to deal with apple users the new update is a smart way to force apple users to buy the new iPhone x. U were at the peak but no anymore:/
agent: Let us take a closer look at this for you. Join us in DM: Customer is complaining that they are unable to use their iPhone with a new update of apple ios 11.1 and this issue is been chatted with 5 advisors which couldn't protect their personal data to be preserved. Agent updates to join in DM to have a closer look into this issue.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: No option on your customer care line to speak with a customer care agent...I've been trying to recharge a card for days now. Thanks.
agent: Hello, kindly dial 111and follow the prompt to speak with an agent. Please note that you can state your complaint for prompt assistance. kindly provide the recharge card details along side mobile number via DM. All inconveniences regretted. Thank you.
user: I just said there's no option to speak with an agent if u dial 111. The options ends at 5. The S/N of the card is 98043971....can't see like 3 numbers again but it ends with 4929. It's a 200 naira recharge card. Thank you. You guys failed to respond to my request. I've dialled 111 several times still no option on customer care agent. I'm not totally impressed with your response.
agent: location for sim registration. Thank you for choosing Airtel. (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Hello , kindly dial 111 or 121 and select option 3, then 5 and press 9 to speak with an agent. You may also state the exact issue being experienced for prompt assistance via this platform. Thank you for choosing AIRTEL. location for sim registration. Thank you for choosing Airtel. (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Customer is complaining that no option on their customer care line to speak with a customer care agent they have been trying to recharge a card for days now. Agent updated that to informed that all recharge issue requires the complete serial number it not clearly visit the nearest shop for assistance.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: I tried to listen to music and play a game on my phone. 4 times the music randomly stopped. I tried to read an article, again the music stopped. I tried to read reddit; stopped again. Why the fuck would I pay for such shitty service? How do you stay in business? LG g4 android
agent: Hey there! Can you let us know the Android and Spotify versions you're using? We'll see what we can suggest /RH
user: Android version 6.0
agent: Got it! Is this happening on 3G/4G, WiFi, or both? Does restarting your phone make any difference? /KB
user: Wi-Fi. Restarting my phone made no difference.
agent: Hmm. Can you DM us your account's email address? We'll take a look under the hood /KB Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: - there were issues with getting my priority pass set up. Can the platinum concierge expedite that?
agent: Hi.Rush enrollment requests are not available.Were you able to successfully enroll via the Benefit Dashboard at:
user: Not in the couple weeks I tried. I did get the online chat person to submit it- but it says it takes 48 hours to process.....
agent: W/your Platinum Card you can use your Airline Fee Credit-Up to $200 benefit for airport lounge passes in the meantime. Please let me know if I can assist you any further,otherwise have a great day.
user: Thanks. Yes, I just don’t want to use credit for something that would’ve been included if the site worked :) Best to maximize given $550/yr
agent: Understandable. I do want to let you know that it could take 10 to 14 days after enrollment to receive your kit. Please let me know if this time passes and no kit. We appreciate you reaching out. Customer is asking to rectify the issues he had with getting his priority pass set up. Agent states that the enrollment requests are not available and the customer can use his airline free credit for airport lounge passes.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: Just want to let you know that nobody is working, I went to my nearest idea store 2 times but they are just giving excuses.
agent: We are sorry for the inconvenience caused to you. We request you to elaborate your concern and share 1/2 the details of store full name, address with pin code and their contact details and 2/3 also provide your Idea number, so that we can assist you better. Regards, Vicky 3/3 We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care
user: the store is in front of C 21 mall.Indore.
agent: Sorry for trouble. Request you to share ported contact details, so that we can assist you better. Regards, Vicky
user: ported contact details means? could you please call me?
agent: Sorry for the trouble caused by our Idea store executive.We will take this as a feedback.Thank you for choosing Idea 1/2 Cellular Please DM your location with pincode so we can get in touch with you for best mnp offers.2/2 Rgds,Mohit Customer is complaining about the interaction he had with the executives when he last visited to the nearest idea store. Agent is requesting to provide additional information regarding the idea store to assist better with the issue.f.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: hello can you help I can't seem to find Bisto original gravy powder in any of my local stores gave you stopped selling it?
agent: Hi Helen, can you dm us your postcode and we can check your local stores for the product? Thanks - Jay
user: Thank you I have sent you a message
agent: Hi Helen, I have checked the stores local to yourself and can see that there is a large quantity of stock in both the Haydock Vicarage Road Express and the St Helens Extra store. Ty - Darren
user: Hi thanks you however we went both stores at weekend and non of them had any of shelves
agent: Hi Helen, I am sorry to hear you had a wasted trip. Is it this one you are enquiring about? Here's a link. I see 7 at the Haydock Vicaridge Express as this is the only one stocked at this store. 1/2 I have also checked for your item at the St Helens Extra and I have found that all Gravy powder is plentiful at this store. I hope this helps, Ty, Andy 2/2
user: Hello no this is not the product I'm after it's Gusto original Gravy Powder it's comes in a brown box
agent: Hi Helen, I've checked all current and previous listings,I cannot see this item being sold by us. Are you sure this is not the brand? It used to come in brown boxes but is now in round tins. Thanks - David
user: Hello I'm positive it's Gusto Gravy Powder for beef&pork in a brown box
agent: Hi Helen, I've just looked for it on a search engine and can't find any mention of Gusto gravy powder I'm sorry. If you manage to find a link to the product please send it to us so I can investigate. Thanks - Dafydd
user: Sorry it's BISTO GRAVY POWDER didn't check my auto correct on phone lol
agent: Hi Helen, St Helens Extra has it on aisle 20. Fresh delivery tomorrow night, so you should have no problems getting some. Thanks - Ian Customer asking that she cant find bisto gravy powder in any local stores. Agent requesting to send her postcode and he will check local stores for the product.</s> |
<s>[INST] Below is a conversation between a human and an AI agent. Write a summary of the conversation. [/INST] user: please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave?
agent: Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap
user: How do I get the cost of my ticket back thanks
agent: If you haven't travelled then it's via point of purchase otherwise it's
user: How do I get a refund for the useless WIFI one just paid £5 to use? And the plug socket in my table doesn’t work This is pathetic, 40 minute delays, no WiFi even though I’ve paid £5 and now I can’t charge my phone
agent: 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. 2/2 Have you been able to connect to the Wi-Fi at all? You can claim via __email__
user: Connected and every time I open bt sports it freezes And I’ve tried other streams and the same happens, either freezes or won’t open
agent: We don't support streaming Peter.
user: Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn’t as the WiFi is so poor
agent: We do when you purchase it
user: That never appeared! Also why advertise BEAM “stream hundreds of hours of TV episodes & Movies for free”
agent: Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi Customer is complaining about the inconvenience like no travelling on time and no proper wifi and ask for the refund of ticket money. Agent provided the URL and BEAM app where customer can watch movies and resolved the issue.</s> |